Used Cars for Sale at Troncalli Subaru in Cumming, GA

James Stern

Aug 15, 2016

Contact via online chat requested a call, was ready to buy, never called back. Guess they are making money like mad men then, and don't want the business

Murphy mountaineer

Aug 15, 2016

We were due for our third Subaru Forester. Prior to going to Troncalli Subaru I contacted two other dealerships in my 100 mile radius and could not find the Forester with the features I desired, prices and locations. Stephanie was most helpful with the questions she had answered and the comments she had made in assisting me to decide on the purchase of our 2017 Forester. Hope to do business with you again in August 2019

Mark McMasters

Aug 4, 2016

I had been asking for a member of their sales team contact me for almost two weeks now. I have been interested in a Subaru for a little while now and recently have decided to make a purchase. I am local to them (exit 11). I am a cash buyer with a excellent credit. I had a question about the availability of a certain Subaru. Their sales team does not reply to inquiries on Troncalli's website and they don't return calls. You get promises that a member of their sales team or a manager will contact you promptly. I'm here to say that they do not. Emailed the general manager and nothing!I'm not too confident at this point that Troncalli Subaru can exceed any of my customer expectations if I can not find a sales team member that will communicate with me.

Aerospeed1

Aug 4, 2016

I had been asking for a member of their sales team contact me for almost two weeks now. I have been interested in a Subaru for a little while now and recently have decided to make a purchase. I am local to them (exit 11). I am a cash buyer with a excellent credit. I had a question about the availability of a certain Subaru. Their sales team does not reply to inquiries on Troncalli's website and they don't return calls. You get promises that a member of their sales team or a manager will contact you promptly. I'm here to say that they do not. Emailed the general manager and nothing!I'm not too confident at this point that Troncalli Subaru can exceed any of my customer expectations if I can not find a sales team member that will communicate with me.Update: 8/9/2016. Troncalli Subaru has reached out to me and is trying to work with me. Will respond back once I've contacted them as we are playing phone tag.

U2Pride

Jun 8, 2016

Just a couple of weeks ago, my car finally hit the bucket. I was looking forward to getting a new car, but I had no idea what I wanted. Right after my car died, I took a trip to Oregon to backpack with friends - there were Subarus everywhere. I loved how the Crosstrek looked, so I decided to start my car search by looking at used Subarus. My budget was around 20k. I found a couple of used Crosstreks in my price range at Troncalli Subaru. Since it was pretty close to my house, I decided to stop by and see if I even liked driving the Crosstrek. Stephanie took me on a test drive of the new Crosstreks and I loved it. Since a new one was out of my price range, I started looking at the used ones they had. There weren't that many, but the next day, I couldn't stop thinking about the orange crosstrek I'd seen. It started growing on me, but it was just out of my price range. Thankfully Stephanie worked with me to get it marked down from the suggested price and into a range that my budget could handle.She was awesome about not pushing me into getting a car and followed up just the right amount. She even helped me when I asked her questions about the other used Crosstreks I was looking at for different sellers. This was my first car buying experience and it's going to be hard to top.

Carol and Harry

May 29, 2016

Our terrific experience began when we walked into Troncalli Subaru. We met for the first time in person our internet sales person Stephanie Culver. After discussing what we thought we wanted she showed us several cars in the two models we were interested in. At the beginning of looking at each car Stephanie would show us all of the features that were on the car and the differences as we moved between cars. She was incredibly patient and answered every question with an a terrific knowledge in terms we could understand. I am 62 years old and the father of three boys. We have bought several cars. Stephanie made this the best buying experience we have ever had. Her honesty was refreshing.I would highly recommend Troncalli Subaru and especially Stephanie Culver if you are in the market for a Subaru.Harry Baum

Marlon

Apr 24, 2016

Timothy greeted us with a smile immediately as we arrived, he also was ready for us and also already had a loaner car waiting for us. Timothy was extremely kind to my wife and our 20 month old son. He also shared a personal story about his son. Timothy calls us when our car was ready and was very helpful when we arrived. Our Outback was shining like it was the day that we picked it up from the Marvelous Casey Cash. Timothy also assisted with affixing our Subaru stickers, helped us prepare for a Thule that we will be receiving next week. Timothy also said that he would be willing to help us with all future service request!I will continue to recommend Troncali Subaru to everyone!

Matthew Parrott

Apr 14, 2016

Stephanie was a pleasure to work with! she acted and treated us like real people, she was not a robot and us not a sale! she was concerned with what we wanted and made sure every thing I asked was answered and any concerns addressed - she did not pressure us and by the time the car was purchased we ended up staying the the parking lot next to it talking about Subaru's and the adventures of life we all looked forward to! I commend her on being a sales person that did not act like a sales person and also being an excellent person! we can say with all truth she made what is thought to be a painful and alienating process was a Pleasant and fun one!we hope to work with her again on day maybe.Matt and Christina - Happy Subaru Drivers

lin49

Apr 13, 2016

We had an appointment for an oil change/tire rotation. They took our car immediately with no long wait. The young man who handled our appointment was efficient and friendly. We had a coupon which was honored and saved us quite a lot. Our wait time for the work to be done was exactly as they quoted. The waiting room was nice, comfortable. They had a Keurig coffeemaker with many choices of brew and creamers, also a basket of snacks and a fridge with cold water. We got our car back ready for the road, nicely washed. Very happy with the customer service.

David P.

Apr 6, 2016

I wrote this email back in February to the general manager. I never got a response of any kind. So I will never use them again.Mr Barlow,I bought my used Subaru from you last fall. It was a pleasant experience and I am quite happy with the car.I tried to get a cover for the back cargo area of my Forester from your parts department. They said there wasn't one made for the 2007 Forester, so I purchased one online. Perfect fit and matches the upholstery. Strike One.I got a coupon from the dealership for a discounted oil change, so I brought it in and your service manager told me that the coupon was only good at the Jeep service (even though it was from Troncalli Subaru), but he would honor it this time. Strike Two.Needing an oil change and tire rotation, I called today to see what sort of price is the service without coupons. Guess what? I can't find out. It is not posted on your website and no one answers the phone in service (I called 3 different times). Just voicemail. I can't just answer the phone whenever I want. Strike Three. So now I will stop at NTB on the way home and get service.I will go back to having my car serviced at a non-dealership garage, but I wanted you to know that I tried give your service department a chance at my business.Thought you should know.

Heather

Apr 1, 2016

Stephanie was a delight to deal with. My experience was awesome. Great customer service and everything went smoothly. They did not have the Subaru Forester Touring with all the features I wanted in stock, but Stephanie arranged for one to be driven there from close by within 2 business days. I was given a tutorial on all the features that the car has and she was very thorough.

milt and paula

Apr 1, 2016

Subaru Bob gave us great service thoroughly explaining and answering all of our questions. The color we wanted was not available on the lot but one was found that had the options that we wanted except one and that is being added at no cost. Mike and Stephanie provided additional services to us in a very professional manner and we appreciate that.

The Albrittons

Mar 29, 2016

Thank you Casey Cash for making the purchase of our new Subaru Outback a total pleasure! We got a much better deal at Troncalli then at the "other" dealerships.......without pulling teeth to do so. Casey went over the entire car with us to make sure we knew how to work all of the amazing features! Another make of car like this would have cost much more with everything we got in the Outback. Thank you Casey!The Albrittons

subaruoutback2016

Mar 27, 2016

My wife and i walked in and was greeted by "Subaru Bob" Cichocki. I told him what we were looking for, but we were still searching for the best price. He politely took us for a test drive in the car of our choice and thoroughly explained the "bells and whistles" .At no time did I feel pressured to buy and the price I was offered was at$800 less than the price from two other dealers on the same vehicle. I will recommend Troncalli to anyone looking for a Subaru. Also the finance dept. did there job very well.

Traveler

Mar 18, 2016

Bought my car from Troncalli in 2003 and have had it serviced there ever since. Have known many of the guys for a very long time.They keep my car in top condition and let me know what is coming. Over 220K miles on it and going strong.My car's condition is as important ot them as it is to me.

DcwBC

Mar 16, 2016

Stephanie Culver is the best salesperson I have dealt with in 50 years of car buying. She excels in every facet of her profession. I have bought 3 Outbacks from another dealer but the way she handled the purchase of my new 2016 Outback made the other dealers I have experienced look like amateurs.Troncalli is outstanding in every area. I am already planning to buy a second Outback from them when the 2020 model comes out.

sjm

Mar 3, 2016

We walked in with virtual no knowledge about Subaru except "Go there before you decide" Bob was so informative and walked us thru every step in our decision to buy a Subaru. By the time we knew what we wanted I did not have one question that Bob had not already answered. There was no pressure just what would meet our needs.

Alex

Feb 29, 2016

My experience was excellent. Subaru Bob knew his product and followed up on every question I gave him. Customer Service was excellent and I would recommend to anyone interested in a Subaru to go see him. It was great working with someone who loves their job and the product he is selling. My buying experience was straight forward , no hassel, no games and no pressure. I che could do it , he did and I will certtainly buy my next one from him.

bj638

Feb 29, 2016

We were thoroughly satisfied with our buying experience at Troncalli Subaru. The sales person was polite and very informative. She showed us all the options for the Subaru Outback and demonstrated all the operations of the electronic equipment. She made the buying experience very comfortable and informative. After the sale and before we left, she again reviewed all the operations of the electronic equipment so we would be more familiar during our return home. She went the extra to ensure we had a good familiarization of all the mechanical and electrical operations.

Jeanne C.

Feb 24, 2016

I have not used a dealership for general service on my cars for more than 20 years. But I was so pleased with my purchase experience at Troncalli, that I decided to give it a try. Having done so, I cannot imagine having anyone else provide the service I need for my Outback. I usually come out on Saturdays...and Tim has been just exceptional! I trust him to give me sound and professional advice...and to treat me fairly with pricing. He is just the best! I have nothing but positives for this dealership and their employees!

Juan, OutbackBuyer

Feb 24, 2016

These days it's hard to find good Customer Service. Unfortunately that is the New Business World.Yet, I got to say I've been really pleased and surprised how friendly, accommodating and helpful this Dealership has been.Kevin Slatton was my original Dealer and was fantastic and as Honest as can be.Even though the drive is over 45 minutes from my home the Service center with Tim and the rest of the employees is the best of any Dealer Service Center I've ever experienced and that is why I keep going there instead of a closer one.Great Place.Plus I love my Subura OutbackJuan F

Outbacker

Feb 23, 2016

Contacted Stephanie because of the many positive internet reviews. I agree with all the rest...she is not only very professional and knowledgeable but a pleasant person as well. I ended up purchasing a few more options than originally anticipated, and credit goes to her for her ability to thoroughly explain all that is available on the Outback. Thanks for a great buying experience Stephanie!

ShannonP

Feb 17, 2016

I haven't purchased a vehicle from a dealership in quite some time so I was naturally a bit hesitant when my family went to look at the new Subaru Crosstrek. Bob was great to work with - took the time to ask what we were looking for in a new car and what we already knew about Subaru as a company. He explained all the features on the vehicle in great detail and also showed me around the service area. His follow up after our purchase has also been outstanding. Would definitely recommend them!

trish77

Feb 13, 2016

The reason your dealership gets the highest possible rating: two words:Stephanie Culver. Seriously, I have purchased many cars over the year, but I have never dealt with such a professional, kind and knowledgeable sales person. Thank you, Stephanie!

Marty7256

Feb 12, 2016

Tim and Conrad are awesome!!!! They go above and beyond to give us the service that exemplifies Subaru as a great dealership. We have 3 vehicles serviced there, including a Jeep Wrangler and they are upfront, honest, and a real pleasure to work with. Tim is the main reason we continue to come back due to his strong work ethic and always has something good to say. Troncalli is highly recommended!!!!!!

kayaker69

Jan 4, 2016

Subaru Bob and gang at Troncalli Subaru made buying a new car a delightful experience. I will highly recommend them to all my friends. chad b.

mfinemd

Jan 1, 2016

Stephanie Culver was a pleasure to work with. She was straight forward and honest. I told her what I wanted and she got me the best price and best trade in value for all of the Subaru dealerships in the area that I checked. She was very responsive, polite and just plain easy to deal with, not a typical car buying drama.Stephanie is a true asset to Troncolli and I would recommend anyone looking for a Subaru to deal with Stephanie. Troncolli is lucky to have her.

SubaruSara

Nov 11, 2015

I needed a new car. Not just any car as I'm in sales and it's my mobile office. I'd heard great things from a relative about the Subaru Forester. I was thrilled to see Troncalli was in Cumming as it was not a far drive. Stephanie Culver, the sales associate, was amazing from the get go. She was kind, informative, accessible and very knowledgeable. I test drove the car and then spent the next 6 weeks test driving anything comparable. Nothing out there competed with the Forester. I made a commitment to Stephanie that if I chose the Subaru that I would buy it from her. 6 weeks later, I did just that. It was the best decision I made. Troncalli is fortunate to have Stephanie as a sales representative for anyone looking for a Subaru. The Subaru Forester sells itself. Stephanie sold it to me. I was more impressed with her and my own experience of being in sales for 20 years. Michael Lubanski will seal the deal with all the paperwork needed. Michael knows his stuff. He is confident and makes things happen. Dealerships need to make note. Having a great product is one thing, having great representatives for the dealership makes it a done deal. By the way, Conrad and the service department couldn't be nicer or more knowledgeable either. Run, don't walk to Troncalli Subaru. I LOVE my new car!!!

subaru searcher

Nov 2, 2015

After contacting two other Subaru Dealerships, I reached out to Troncalli Subaru. Stephanie Culver answered my inquiry. She included some information regarding the type of vehicle I was looking for.I called her and asked more questions. She did some research on locating more vehicles, explaining that ordering a car can be just as easy and discounted as a lot purchase.We texted back and forth several times and then I made an appointment. She was so gracious and easy to work with. The manager was accessible and very helpful. The numbers guy was easy to talk with. All of them treated me we respect, friendliness and were very knowledgeable about their products.I walked out with a car-- and that is something I don't do every decade!

BB

Oct 22, 2015

My first experience with a Subaru was when I was a teenager, step dad had one, I never drove it and never really asked about it. The first real time Subaru caught my eye was when I saw Colin McRae doing his thing in the dirt at high speed on tv. I was in awe, and wanted one of those. Being realistic with budgets, it wasn't happening for me. Time goes by, I have owned at least 15 different cars since that time, and now older and wiser, I really did my homework this time. I watched every video on YouTube I could find, from anything of the models offered, option packages, mpg, repairs, etc. I started to zero in on the Forrester, and decided that's what I wanted. Convinced the wife this was the right choice, and we should seriously go and take an up close look at them. Took me a month to convince her to even entertain the idea. So we went to Troncalli, and met up with Eric. Having been a previous car salesman myself, I was aware of the "tricks of the trade" so to speak, and went in with a guarded posture. Eric, being the old salty dog that he is, picked up on this real quick, and just more or less stood back and let me ask what I wanted, and interject what I already learned about each model. This was great, a very low pressure, don't have to buy anything approach was exactly what I wanted to experience, and Eric didn't disappoint. He took all the time that was needed for my wife and I to drive the Outback, Forrester, and Crosstrek. The Forrester I wanted, they didn't have with the options I was after (Eyesight mainly), and would have taken weeks to get on the lot. I was ready to get out of my truck as fast as I could. After discussing with the wife, what was a realistic expectation to our needs, we settled on the Crosstrek. We didn't "need" some of the things my "teenage" mind was telling me to get. We ended up leasing, as it was our first Subi, and I looked at it as if it works out for us for the next 3 years, then I will probably be a Subaru Lifer. Bottom line, we got a new car, payments dropped over $100/mo, not to mention the insurance went down as well with this purchase. The buying experience was top notch in my opinion and would return again, I have only delt with service once, so that's yet to be seen and gave an overall 4 star for this very reason.

bill9771

Oct 2, 2015

Dealing with Troncalli and especially Subaru Bob was a real pleasure. He listened well and helped me find exactly the car I wanted, color and all. Bob and Troncalli are top of the line!

newcar

Oct 2, 2015

We had thought about a replacement for my wife's 2008 Acura TL for some time. It had been a great car, but it had 170,000 miles and I wanted her to have something newer, safe and reliable. We had rented a Subaru while visiting Yellow Stone National Park and my wife liked everything about it. Sooo....Test driving an Outback is a challenge. Nobody has them. We found a dealer with a 2015 (we bought the 2016) and my wife was sold. We went to dealers in Augusta, Atlanta , Macon and Decatur and were contacted by Stephanie with Troncalli via email. We did that aggravating dealership thing (let me talk to my Manager) with the other dealers . I wanted a drive out price. Stephanie was the only one who gave me a drive out price price without me asking and gave me a line by line accounting of the fees/taxes.Stephanie had the best price on the Outback, the best trade in price, and made this as easy as this could be. What more do you want?SE

firstsubaru

Sep 28, 2015

Great upfront price and Stephanie the saleswoman was super. On my first visit M Lubanski was rude when I tried to negotiate the price ...so I looked at other places, but no one came close to matching the price, and Stephanie was that good... so I came back. I love my new crosstrek!

mrcultureshock

Sep 28, 2015

Troncalli Subaru is the best dealership I've ever dealt with. You won't get pressured into a deal and they treat you like a friend. Bob was excellent and treated us with respect was always there to answer my questions. I highly recommend Bob and Troncalli Subaru!

Red

Sep 26, 2015

As always, everyone was helpful, courteous, professional and with outstanding follow-through with a small bump in original setup of Starlink. Great job, great experience.

Biker

Sep 25, 2015

After being frustrated with several dealers, it was suggested that I visit your dealership. There I met Casey Cash, who was very helpful. Easy to work with, patient with all my questions, and helped me order the car I was looking for.

subarusid

Sep 22, 2015

We have made 3 purchases at Troncalli Subaru and over the years have had all maintenance on these 3 vehicles completed in the Troncalli Service Department. Nothing but top notch service from Sales, Finance, Parts (for accessories) and Service. Have referred friends to this dealership and they are now part of the family too. Like going to "Cheers", "where everyone knows your name...".

sus51

Sep 21, 2015

Wonderful! After going to several dealerships for other makes I settled on Subaru. Dreading going in to look but was greeted by Ms. Bobbi and from that time on everything went smoothly, No high pressure. Just facts and honesty! From Ms. Bobbi in sales, to Mr. Mike in finance to out the door. A very smooth process and I have recommended them to several friends. Usually keep my cars for 10 to 12 years so guess I will see them down the road a bit.

Wilscot Man

Sep 15, 2015

As we have been previous Subaru owners, the folks at Troncalli didn't have to sell us our car - we knew exactly what we wanted. We had been to two other dealers before going to Troncalli and weren't very impressed. At Troncalli we were warmly welcomed by Bobbi Patterson who explained that she was in the process of finalizing the sale of a new Subaru. She immediately arranged for us to test drive the Outback model we wanted. We also were able to test drive a new Forester comparably equipped to the Outback. When we returned, she was finished with the previous customer, and spent two hours answering our questions and taking us on another test drive. By then, we were ready to complete the sale - except that there wasn't a 2015 model in the color we wanted at any Subaru desler in the southeast. Bobbi said "no problem" and arranged for us to order a 2016 model for the same agreed on price as the 2015. Since we were in no hurry, we signed the contract. When we sent to pick up our car yesterday, Bobbi spent over two hours with us going over all of the features with us. She has a great sense of humor, but at the same time is very experienced and thorough. We couldn't be happier with our expetience at Troncalli thanks to Bobbi and the Sales Mgr. Mike _____. Bobbi personally introduced us to the Service Mgr and the Parts Mgr. boyh of whom were very friendly and welcoming. The only drawback on our whole experience os that Troncalli Subaru is 82 miles from our home, but at least we have a beautiful rural drive most of the way!??

smxi

Sep 12, 2015

Troncalli Subaru service department is as good as their sales department. My service advisor, Tim is always polite, honest, professional and efficient. He keeps you informed and updated.

sandy s

Sep 11, 2015

Just purchased a new outback from Troncalli Subaru. worked with Subaru Bob. Most of the transaction was done over the phone. Once Bob found out my preferences for the vehicle he took over and sent me everything. The purchase was very smooth and when I went to the dealership to take delivery on a car I had never seen I was very pleased. Bob made sure the vehicle was equipped to meet my needs, and he spent time making sure I was happy with what I was buying. He made sure to go over all the features of my new car and answer any questions I might have about the car. I would recommend Troncalli Subaru and Subaru Bob to anyone looking to buy a Subaru. Thanks for a great buying experience.

ikruz02

Sep 5, 2015

My sales contact was Stephanie Culver, a wonderful person to work with. Stephanie worked hard to get all the information I ask for and more. Stephanie was courteous and just great to work with to get me a good price with no bull. We would (will) buy from her again. Highly recommend for all your automotive needs. Ronnie

BruceH

Aug 31, 2015

Scheduled my appointment for maintenance online. which is very easy convenient, and was able to get my car in a bit early. Everything was done well and within enough time for the staff to wash my car! Troncalli is the best dealership, for sales and service, I have ever dealt with.

Barb204

Aug 29, 2015

Casey was courteous and forthright, no games. He made it easy to buy and even synced my phone to the car before we left the dealership. I would recommend the dealership and Casey without hesitation.

mar

Aug 29, 2015

The service department is excellent. Fast and efficient and friendly. They take the time to explain what had been done to your vehicle. The car wash is a nice bonus!

Ray Welch

Aug 29, 2015

This was our first time buying from Troncalli and first time Subaru owners. Casey did a great job explaining the many details of our new Forester.

Sean

Aug 18, 2015

I was on the market for a 2016 Subaru WRX and emailed over a dozen dealerships for quotes. Stephanie Culver was the most responsive, straightforward, and caring person I had the pleasure of working with while searching for my WRX. Unlike other dealerships, Troncalli did not bombard my inbox with spam on a regular basis or call me daily. Instead, Stephanie quickly figured out what exactly I was looking for (trim/options) and was readily available to answer my questions about what Troncalli had in stock and what my options were for getting the exact car I was looking for. In addition to her great customer service, she and Troncalli offered very competitive pricing and were willing to match the best offers I received from other dealers. If you're in the Georgia area (or within a few hours' drive of Atlanta), I strongly recommend reaching out to Stephanie at Troncalli Subaru. I will certainly be in contact with Troncalli when I purchase my next Subaru.

JKenny

Aug 15, 2015

After buying my 2015 Outback (see previous review), I needed a used car for my son. Once again, Troncalli, specifically Stephanie Culver, came thru! Mike Lubanski really pressed the banks to get me a better rate on financing, which he did. I was in and out in under 2 hours. In addition, I have had 2 complimentary services on the Outback since December and Tim Brown is a true professional. If you prefer hassles, broken promises, and aggravation, go somewhere else. If you want an excellent car buying experience, Troncalli is the dealer to go to!

Lucys Mom

Aug 7, 2015

We bought our car at Troncalli a year ago. We both agreed that it was the easiest most enjoyable car purchase that we have ever had, When you are spending that much money it should be fun and exciting. They remember that and make it fun. None of that let me go ask my manager stuff. We have had our oil changed here and it is great. They are ready for you when you arrive, get it done and you are on your way with a very clean car in no time. Plus once again they are just pleasant people!

Josie

Aug 5, 2015

Casey made the entire process enjoyable and pain free! From the first test drive until I drove home with my new cross trek! This is my first Subaru and I am so happy!

o0oambero0o

Aug 2, 2015

Stephanie was very honest and upfront. She didn't try to sell us over our price point and did not have to go back and forth to rework numbers and never once mislead us.She was very professional, patient and understanding. Wonderful experience!

Smith3

Aug 1, 2015

Positive purchasing and service experience from this dealership. Bobbi in sales, and Tim in the service department always take care of me. I'm on my second Subaru from this dealership. Nothing but good things to say.

mnichols

Jul 31, 2015

Stephanie has been absolutely wonderful to work with! I live in SC and have been searching for a certified Subaru Tribeca. I finally found the one I wanted at Troncalli Subaru several days ago and I contacted Stephanie. She had worked tirelessly all week to make this happen for me and I am so excited to be going to pick up my new car tomorrow. Thank you to Stephanie, for making what can typically be a painful process, so easy! It's been a pleasure!

aquafit

Jul 30, 2015

We had a great buying experience when we bought our new Subaru Forester from Troncalli. Bobbi Patterson was very friendly and knowledgable, but she also gave us the time and space we needed to do our research and come to the conclusion that the Forester was the best car for us!

marcos

Jul 30, 2015

We had a great experience with Troncalli. We couldn't be happier with the attention and service they provide. Bobbi Patterson was very helpful and patient answering to every question we made and Michael Barlow was great also. We got a 2015 Subaru Forester from them and a 2016 WRX. I'd recommend this dealer.

philhull

Jul 29, 2015

I purchased a 2016 Subaru Forester from Troncalli and it was so easy I'm still not convinced it happened. Financing and paperwork were a breeze and Sales Associate Bobbi let the car sell itself.

MRMagicFan

Jul 28, 2015

Troncalli Subaru's service is top notch! Their service is always the highest of quality, completed in a timely manner, & they never pressure you into performing service that is more than you asked for. To top it off, they give you a free car wash when it is complete!

MRMagicFan

Jul 28, 2015

Troncalli's service is top notch! Every service visit I have had has exceeded my expectations. Their staff is very friendly, they complete the service in a timely manner, they never push you to do items that are "questionable", and they top it off with a free car wash.

Adam S.

Jul 27, 2015

Without a doubt, buying our new Forester from Subaru Bob was the best car buying experience we've had to date. Not only was Subaru Bob and the rest of the staff very knowledgeable, but also very professional, courteous, and really made you feel like family. Bob was extremely patient with us throughout which allowed us to leave the dealership at the end of the day knowing that we got the perfect vehicle for us. We couldn't be happier about our purchase. Thanks Suburu Bob and Troncalli Subaru!

Adam S.

Jul 27, 2015

Without a doubt, buying our new Forester from Subaru Bob was the best car buying experience we've had to date. Not only was Subaru Bob and the rest of the staff very knowledgeable, but also very professional, courteous, and really made you feel like family. Bob was extremely patient with us throughout which allowed us to leave the dealership at the end of the day knowing that we got the perfect vehicle for us. We couldn't be happier about our purchase. Thanks Suburu Bob and Troncalli Subaru!

IrishGirl

Jul 26, 2015

My comments apply to the Troncalli Subaru sales lot only. I recently purchased a preowned Subaru Forester, and it was the most pleasant car purchase experience of my life. Bob Cichocki was excellent to work with--no pressure and no games--he just tried to help me find a solution to my car needs. The car I purchased did not have heated front seats. Bob got those for me, and they were installed within 4 days. I also traded in a car, and they took no more than about 7 minutes to tell me what they would give me for it, which was fair. The financing portion was quick and painless. In the past, I would be at a dealership a minimum of three hours for all these transactions, and it wasn't very pleasant. But with Bob and the rest of the team, I completed the transaction in a little over an hour, and it was very pleasant!

Shawna R.

Jul 26, 2015

This dealership is top notch. "Subaru Bob" helped us pick out the perfect vehicle and was extremely patient. He made it fun and very enjoyable. We loved testing out all the models! We found our perfect match and could not be happier. Mike Barlow was also very helpful and made sure all the paperwork went smoothly. What a fun day!

rowdy70

Jul 23, 2015

Professional with just a touch of personableness. Patient and very helpful with assisting us to choose a car suited to our unique needs and one we will enjoy for many, many years.

Jenny

Jul 22, 2015

Although my transaction isn't completely finished, this dealership makes the car buying experience easy and non-stressful. Everyone I worked with was friendly, helpful, and responsive but also not pressuring like a typical car dealership. Will review again once all done!

AtlKustoms

Jul 21, 2015

With out a doubt the best car buying experience I have ever had. I have purchased many car at other dealerships & never have I been treated like family as with this dealership.

Lorinda

Jul 21, 2015

The process was quick and easy, and I LOVE the car. Casey was very patient and answered all my questions. I would definitely shop here again.

Michelle Mathis

Jul 21, 2015

Smooth transaction. Built a relationship very quickly. No haggling. Honest Folks. Follow through ineradicable. Very pleased with this group. Not only did they move patiently they went above and beyond to accommodate our needs.

elleng

Jul 11, 2015

This was the best car buying experience. Casey Cash was our sales man and he was helpful but no high pressure sales. We bought a WRX and we were in and out off there in less than two hours!

egrams

Jul 11, 2015

This was the best car buying experience we have ever had. My husband had been to the other Subaru dealerships and it was the typical high pressure experience. These guys were awesome and we were in and out of three in less than two hours. Would definitely return! Casey Cash was very helpful!

MarynBen

Jun 29, 2015

The staff were all polite and we felt no pressure. Fastest carbuying experience ever! Looking forward to return forservices. Thank you, Kevin and Mike.

Cookie623

Jun 16, 2015

I'm on my 3rd Subaru all purchased from Troncalli. They are the best dealership I have ever dealt with. They really went out of their way to make sure I was happy with my vehicle and I got a great deal. I'm moving out of state and sad that I won't be able to have my car serviced with them because I can't say enough about how great they are.

JW

Jun 11, 2015

I recently purchased a 2015 Subaru Outback from Troncalli Subaru. I'm incredibly picky... my expectations are high... and, candidly, I'm not easy to please. In short, I was overwhelmed by how positive my experience was in EVERY respect, from beginning to end. Michael Barlow (Manager) and Eric Kosa (Sales associate) are simply outstanding. They listened intensely... communicated perfectly... and were consistently focused on delivering my total satisfaction. There were zero hoops and loops... zero surprises... zero disappointments. My car (3.6R Limited in Carbide Gray Metallic) was not immediately available, but they swiftly got it into my hands, even though I changed colors (from Black) after the original order was placed. Pricing was excellent, without having to go through the wrestling matches I've always experienced with other dealerships. These are two of the most likable guys on the planet (Michael and Eric)... but, more importantly, they deliver outstanding service and are on top of every detail. This was, by far, my most positive car buying experience (out of 12+ purchases) in my life. This was my first purchase with this dealership, and I am absolutely now a loyal customer! "I'll be back" (spoken in the voice of Arnold in The Terminator)!JW

donkey200

Jun 9, 2015

Love Troncalli! It's always easy to get a reservation for service and the staff is very friendly. Free coffie and snacks, clean bathrooms - all around good experience.

janice1080

May 27, 2015

When we went to Troncalli Subaru, we explained to the salesman that we just wanted to test drive an Outback, not buy. He was most helpful and we especially appreciated the fact that he used no high-pressure tactics. We felt comfortable and unhurried. We ended up buying the next day. We've since brought our cars back to have accessories installed and the service department has been very quick and professional.

KR

May 26, 2015

Wonderful experience at Troncalli Subaru in Cumming, GA. My salesperson was Kevin Slatton and I must say working with Kevin was very comfortable. Frankly I dreaded the whole buying experience but it was painless. I asked for an extended test drive and got exactly what I wanted. When it was time to cut a deal Kevin gave me a very competitive price and before I knew it I was out of there driving my new Outback.The business manager (Michael Lubanwski) did a great job of explaining options and when I declined them that was it......no pressure, no games. Again, I was not looking forward to the whole new car buying experience but it was painless and I'd highly recommend these two guys to help you if you need a Subaru.

Caroline Brown

May 24, 2015

Very happy with my first service appointment for my new 2015 Subaru Legacy which I also purchased there. I would recommend this dealership for the purchase of the best rated car in it's class as well as the friendliness and no-pressure sales people.

WeLoveOurForrester

May 11, 2015

I have purchased four new vehicles over the last 25 years and never had a good experience. Some of that had to do with my poor credit and bad finances when I came out of college. Even after my career was on track and my finances were under control, the car buying process was still a pain. I purchased a new car just three years ago (with A+ credit) and knew exactly what I wanted (make, model, options, etc.). Unfortunately I just couldn't get a dealer to give me a straight price. I would get figures from dealers via email exchanges, but every time I walked through a door, the price would change. I had to walk out on two dealers and file a BBB complaint. So it was with this baggage that I pessimistically started my search for a new vehicle for my wife. After emailing five local Subaru dealers with the exact vehicle I was looking for, I got a price back from Michael Barlow and it was the lowest one. I was expecting to walk through the door and hear a different number, but that never happened. Not a single mention of extended warranties, gap insurance, or anything else. We were in and out in just about an hour and are as happy as we can be with the car and our experience. I would buy from this team again in a heartbeat.

Jonathan

Apr 20, 2015

I went in for my first oil change/tire rotation and the folks there at the dealership treated me very well. My service tech was very knowledgeable and nice.

RachelsOwner

Apr 16, 2015

Kevin was helpful from day 1 - which happened to be months before I was ready to buy. By the time I was ready though, there was no wait for what I wanted. In fact, the whole process was the easiest car deal I've ever had - besides the test drive, it was less than an hour. Definitely worth the 50+ minute drive from Jasper. Now, when are they gonna move closer to me?

GrannySmith

Apr 15, 2015

We came in looking to replace our car, had been emailing Bob, but he was out so Kevin stepped in and assisted us in the process of getting the test drive, showing us all the features of the Forester helped us the paperwork, introduced us to the service department, and even pared up my cell phone. I would highly recommend this dealership. I'm loving my new Forester.Thanks Kevin!

Marty

Apr 11, 2015

I fell in love with the Outack on my first test drive. Then went online to explore locations and prices. I met Stephanie Culver at Troncalli and the rest was fun. They had the perfect vehicle on order and the anticipation made the reality that much better. Also, was impressed with the training program that prepares sales force on the many features of the wagon. Friendliness and expertise sold me!

Ron22

Apr 4, 2015

I just purchased my second Forester from Troncalli. Kevin Slatton was extremely knowledgable and helpful as I test drove the 2015 Touring. He and the Sales Manager went the second mile in locating the exact color my wife and I wanted. I picked up the new car this morning. All of the purchase documents were ready to go; the entire transaction was handled very professionally and efficiently. I couldn't be more pleased.

LindsCG32

Mar 30, 2015

I had a great experience with Kevin and Mike purchasing my new Subaru Forester. Kevin was extremely helpful, and it was by far the best car buying experience I've ever had. I had the vehicle picked out, we had discussed pricing and financing ahead of time, and I was in and out in less than 2 hours- including a test drive. And there were no surprises. I would recommend Troncalli to anyone looking for a great car and great customer service.

bhooker

Mar 6, 2015

I did not have the time to visit this dealer in person because I live 2 hours away so I applied for financing online. They were quick to send my information out to lenders but have yet to call me! It has been one week and still nothing! I had to call in and check on my application and each time I was passed off to someone new! At one point I spoke to someone who said they had some denials (common when buying a car as we all know) but when I asked for what reasons or if we could request a counter offer I was cut off quickly and told the lenders will send me a letter. Duh! that is a given but I have the right to know what is going on and instead was dismissed and continue to be dismissed. After being fed up with all of this I called to speak with the owner and was told he is permanently unavailable then was forwarded to the general manager whom has yet to return my call! All in all I would not recommend this dealer to anyone because of the HORRIBLE CUSTOMER SERVICE!

jws021

Feb 20, 2015

When we bought our car the Troncalli sent in the wrong information for the title. I had to go into the dealership to get this corrected. I have repeatedly called to get updates and no calls have been returned,

ryoung1701

Feb 16, 2015

On a Monday, I scheduled my 2013 Subaru Forester for a 45K service for Friday. When I arrived, they were unable to find my reservation in their computer system, although I had received a confirmation email. No problem. Tim was very accommodating and took my information and keys. When I returned at 5 pm, the car was ready with all that a 45K service entails. I only know this because it said so on the service ticket. I wish they would break down exactly what they have done, such as changing the cabin filter, checking the various fluids and functions that the service recommends. Also, there is supposed to be a complimentary wash, which mine did not get. I still am pleased with the dealership and the friendly atmosphere of everyone there. My complaints are trivial and the car has run great since I purchased it, some 2 years ago.

lara

Feb 9, 2015

Kevin Slatton was professional and extremely knowledgeable during our experience. We were well treated and looked after. I would use Troncalli again and would certainly recommend them.

chambersott

Jan 26, 2015

After 40 years if buying cars, I have found a no hassle, friendly dealer. Troncalli Subaru in Cummings sold me a great car at a great price and the entire procedure was hassle-free. The salesperson and manager were friendly and helpful and offered me a reasonable price for my trade in. For a very GOOD car buying experience, call these guys.

rpate67

Dec 29, 2014

Everyone I dealt with at the dealership was professional and friendly. I can't think of one thing they could have done better. No pressure, polite, honest... everything you would want in a dealership. I'll certainly be back when it is time to buy again.

JKenny

Dec 28, 2014

I'd been a Honda guy for the last 15 years, but when it came time to retire the old car, I decided on an Outback. I decided on Troncalli Subaru based on reviews. I am SO glad I did! From start to finish, the experience was truly exceptional. Stephanie Culver and Mike Barrow were a dream to work with. Stephanie couldn't have been less "salesman" and was as excited about my purchase as I was. Mike gave me straight answers; no BS. This type of service was completely the opposite of previous car-buying experiences. I would highly recommend Troncalli to anyone in the market to buy a car. You will not be disappointed!

Rahji

Dec 28, 2014

I've bought quite a few vehicles in my life. Purchasing my new Crosstreck was the best ever. From initial contact, throughout negotiations, closing the deal and delivery there was no pressure. Just a friendly discussion of what I needed and what they could do. During delivery they took time to make sure I understood where all the controls where located. Patiently answered all my questionsThe drive to Cummings will be worth you time.

sandy s

Nov 18, 2014

Had a service completed on my 2014 outback and was greeted promptly. Was asked about any problems I might have concerns. They completed my service and addressed my questions, and did so in a reasonable amount of time and at a reasonable price. I will return and continue to recommend this dealership for both sales and service.

jomendi

Nov 10, 2014

My wife wanted a 2015 Forester so after weeks of careful research and price checks over the internet we found Troncalli Subaru's web site and their new car inventory listing. My wife selected the model, color and features she wanted for a 2015 Forester, we made a reasonable offer via e-mail to Stephanie Culver and she accepted an scheduled an appointment for a test drive and drive out. Michael Barlow was also very helpful and accommodating and within two hours (in two visits), my wife drove out with her new car. We had a good sales experience with Stephanie and Michael and after being Honda car owners for over 20 years, I think my next car will be a Subaru as well and hopefully Stephanie or Michael will be there to make it happen!

seswsesw

Oct 8, 2014

Eric provided a great, low-pressure sales experience. He listened well, understood my needs and did not to push a lot of extra features that I did not want or could not afford. I feel confident that I will enjoy my Outback for years to come.

mary.willingham

Aug 1, 2014

After getting the "royal runaround" from another dealer in the Atlanta area, my husband and I happened upon Troncalli Subaru. What an amazing experience. They did not have the Forester that I wanted, but offered to special order it for me. We placed an order that day for "Lucy" our new red forester. They kept us informed as they received the Vin# and that it would be about 4 weeks more. "Lucy" arrived in 6 weeks from order date. Not only that, the price that we got for her was great, the purchasing time was not stressful at all and we really felt no pressure from start to finish. They spent so much time making sure that we were happy and informed of all of "Lucys'" parts and gadgets. We could not be more pleased by all of our purchase experience. It was so low key and yes it was a fun and happy experience. Subaru Bob was so much fun and so knowledgable about the Subaru brand and parts and procedures. He even took us in and introduced us to the service dept people and scheduled our first oil change. Mike made all of the money part easy and low key as well. He was so personable and not like a "normal" pushy sales person at all. We had already been preapproved for the loan but he was able to match our great rate and make it easier. We love "Lucy" and we have found our forever car dealership ! Thanks Troncalli you made us feel like family!

LeonaHelms

Jul 24, 2014

I had already priced and test drove Outbacks at other dealerships before I came to Troncalli. I was always impressed with the car, but the negotiated eals left something to be desired. Then, yesterday, I met Mike Barlow. I hadn't actually thought I'd be driving away in my new Outback when I accompanied a neighbor on her first car shopping experience in over 18 years. Over the years I prime myself for the worst when embarking on dealership visits. My neighbor was also prepared for a negative experience since it had been so long since she'd had to deal with it. We were both astounded that Mike made it painless, worthy, even pleasant. That isn't normal! "Pleasant" and "car buying" in the same sentence makes the mind boggle. But, it happened and neither of us could be any more pleased with the results. I have a '15 Outback, she has a '14.Mike is low key, reasonable, patient and entertaining. His great sense of humor helps the process along. He makes the best deal possible for everyone involved. Stephanie is upbeat, honest and eager to make the experience positive. She actually told us that we are important to her. How many times do you hear a car salesperson say that and really mean it?Without reservation we would recommend Troncalli Subaru and crew to anyone in the market for a new vehicle. Even if you think you might want another make at least give Troncalli a visit before making a final decision. Your time won't be wasted and your experience will be positive. Troncalli reflects well on Subaru as a brand and a company.

fierogtv6

Jul 9, 2014

review is tempered by my ownership of luxury cars so the lack of a loaner and free interior detail are bummers but buying process was simple, repairs under warranty so far have been quick and painless

Teresa Peters

Jun 25, 2014

I recently leased a 2014 Subaru Crosstrek from Troncalli. Over the years, I have purchased and leased many vehicles and have never had such a pleasurable experience as this. My sales representative, Stephanie Culver was honest, trustworthy, knowledgeable and attentive to my needs. She made the whole experience seem more like a fun and exciting recreational event, rather than the typical car buying experience many dread. Mike Lubanski, the finance manager gave me some great advice. He definitely had my best interest in mind as he dissuaded me from making a decision that would have potentially cost me a lot more money...And he's a bean counter with a personality to boot...Wow! What more could you ask for? I gave several other dealers the opportunity to earn my business, one closer to where I live even had a slightly better price. In the end, I can say without any reservation...Troncalli Subaru is the best!!!

teresapeters

Jun 24, 2014

I recently leased a 2014 Subaru Crosstrek from Troncalli. Over the years, I have purchased and leased many vehicles and have never had such a pleasurable experience as this. My sales representative, Stephanie Culver was honest, trustworthy, knowledgable and attentive to my needs. She made the whole experience seem more like a fun and exciting recreational event, rather than the typical car buying experience many dread. Mike Lubanski, the GM and F&I guy gave me some great advice. He definitely had my best interest in mind as he dissuaded me from making a decision that would have potentially cost me a lot more money...And he's a bean counter with a personality to boot...Wow! What more could you ask for?! I gave several other dealers the opportunity to earn my business, one more local to me even had a slightly better price. In the end, I can say without any reservation...Troncalli Subaru is the best!!!

Mark

Jun 23, 2014

This Saturday, I left my car at Troncalli Subaru for an oil change. I noticed that on the door it said that on Saturdays the service department is open until 6. I got there to pick up my car at 4:25. THE SERVICE DEPARTMENT WAS CLOSED. I walked over to the sales department and the sales manager said that the people of the service department left at 4. The sales manager walked us back to the service department. I pointed to the sign on the door that said the service department was open until 6 on Saturdays. He seemed surprised. The service manager looked around for the paperwork for my car but couldn't find it. He walked away to ask someone. While I was waiting, I noticed my paperwork sitting in the rear of the service reception area. I brought it to the service manager who spent about another ten minutes trying to find my car and then get it out of the locked lot. When I got my car there, I pre-paid for oil changes. I will be back because of that, but I will wait while the work the work the next time.

MarkGrand

Jun 23, 2014

This Saturday, I left my car at Troncalli Subaru for an oil change. I noticed that on the door it said that on Saturdays the service department is open until 6. I got there to pick up my car at 4:25. THE SERVICE DEPARTMENT WAS CLOSED. I walked over to the sales department and the sales manager said that the people of the service department left at 4. The sales manager walked us back to the service department. I pointed to the sign on the door that said the service department was open until 6 on Saturdays. He seemed surprised.The service manager looked around for the paperwork for my car but couldn't find it. He walked away to ask someone. While I was waiting, I noticed my paperwork sitting in the rear of the service reception area. I brought it to the service manager who spent about another ten minutes trying to find my car and then get it out of the locked lot.When I got my car there, I pre-paid for oil changes. I will be back because of that, but I will wait while the work the work the next time.

marcusoh

May 27, 2014

Conrad is fantastic. The entire service department is always excellent to work with, though. He had my car in and out of the service center in about an hour. While waiting, I enjoyed free coffee, water, and a bit of television. :o)

Trudyaa

May 17, 2014

We have been buying new cars for over 40 years now and this is by far our best experience. Bob was very knowledgeable and answered all our questions. Even though the car we wanted was not on the lot, Bob bent over backwards to locate one and get it delivered the very same day. Very impressive. And we got a great price with absolutely no haggling back and forth. Throughout the whole process everyone we dealt with was friendly, courteous, and professional. For anyone considering a Subaru, we strongly recommend they visit Troncalli and ask for "Subaru Bob"

akilman

May 3, 2014

I just recently purchased a 2015 Crosstrek from Troncallii Subaru in Cumming. Our sales rep, Eric Kosa, could not have been more knowledgeable, friendly or courteous. Not sure what I really wanted he guided me in the right direction for my needs and price range. He was patient with my needs and wants in a new car and made every effort to make sure I got exactly what I wanted. He was able to get me the vehicle I wanted in the color I wanted with all the options I wanted in less than 4 hours. Delivery of the vehicle was quick and efficient. Overall, this is our second purchase from this dealership and have already recommended them to a neighbor looking for a new car.

Boyette4u

Apr 22, 2014

Eric was awesome to work with! Helpful and informative about the new products. They took the time to make sure understood all the technology inside the cabin and how to operate the Bluetooth hands free system. Eric toured me around the building to familiarize me with the parts and service departments and even set my first service date! This experience was awesome!! Highly recommend Troncalli to anyone in the maker for a new Subaru!

Matthew Hodge

Apr 19, 2014

Great purchase experience. Eric was great to work with. He was patient, didn't pressure us to buy, very knowledgable about the product , no haggling over price. Great job would recommend Eric & Troncalli to anyone wanting to purchase a Subaru.

dlbowlin913

Apr 14, 2014

Great experience with Troncalli! They were knowledgeable, friendly and easy to work with. No games, no gimmicks, just good service. I had a price in mind and they met it going out the door, didn't try to add anything or play any games. Nice home town dealer with a great staff and warm, friendly environment. Have been back for service (tune up/oil changes) twice already and received the same great treatment. If you're looking for a great place to buy your next Subaru, Troncalli is it. I'll be back when the time comes for my next purchase. Keep up the great work!

stratigos

Apr 8, 2014

This was one of the most enjoyable car buying experiences we have ever had. Eric spent quite some time with us and was patient and accommodating. He and Mike were able to satisfy our desire to make the best deal possible. We know we will enjoy our new Outback for many years to come.Beth and Rick Stratigos

rlgordy

Mar 30, 2014

Over the years we have purchased 10 new cars and the buying experience ranged from boy did we get taken to that wasnt too bad. We have educated ourselves over the years and gone from clueless to I smell a rat. Being skeptics at heart we enter the car buying experience with a certain amount of trepidation because weve learned what to expect and are wearily familiar with the car buying dance. Ok, enough with the quotes and how much we hate car buying. Its time now for the superlatives. Now we are going to get all like, ya know, like all bubby and stuff? Stephanie and Eric you guys are sooooo awe-some! It was the best experience ev-errrr! Working with these folks was an absolute pleasure. Shout out to Bob, Mike and Michael, thanks. Subaru makes an excellent product and it was just a matter of us deciding what model best suited our needs. Everyone was very professional, knowledgeable about the product, patient and thorough. Though we live 70 miles away we are tempted to take the long drive for service. Stephanie and Eric thanks for the dance, we enjoyed it very much. Ron and Lynn Gordy

Dale03GA

Mar 21, 2014

This was the best car buying experience. Bob was so knowledgeable about his product and the product sold itself. So friendly, no pressure at all! They sold this used Subaru Outback to me at what I felt was a very fair price. I had done a lot of research before purchasing. All of the staff were so nice and welcoming and I felt like I was with friends buying a car. While this dealership was a long distance from my home it was well worth the drive! I highly recommend this dealership and Bob to anyone interested in buying a car!

GAJet

Mar 16, 2014

The team at Troncalli Subaru are wonderful to deal with before, during and after the sale. Have bought 2 cars from them and they do all the service on our 3 Subaru's.Great Product, Great Service, Great People, Great Experince!

keisad50

Mar 10, 2014

Great purchase experience. Willing to listen and find solutions and offer a fair price. Not your typical game playing dealership. Sales and finance side of this dealership was exceptional.

MaryMattern

Mar 7, 2014

My visits to Troncalli Subaru were outstanding. Each time I visited, with a different purpose in mind, I was greeted and treated with excellent customer service. The gentlemen that worked with me saw to my concerns and made sure I left with exactly what I had come for. I appreciate the information that was provided without pressure or stress to purchase. I also appreciate that when I decided to purchase, Bob quickly saw to all of the things that I needed to "make it happen". Well done Troncalli team!!!

cathydecker

Feb 22, 2014

We found a car from this dealership on Autotrader.com. We had been in contact with both Stephanie and Tom through emails and phone calls. We planned to drive 114 miles to look and potentially purchase a Forester. We called the night before to confirm that the car was still available. We spoke to Stephanie and she said that it was. We told her that we would be arriving between 12-2 the following day. Upon our arriving to the dealership, we saw the car and checked it out. Then, proceeded to go into the dealership where we waited for 10 minutes for someone to help us. When that didn't happen, I waited outside of Tom's office until he recognized me standing there. We told him that we had come to look at the Forester. He replied saying that he sold it that morning. He said he didn't know that we were coming because Stephanie did not tell him of the conversation that she and I had the night before and he sold the car. He even dropped some curse words when he realized the mistake. This was after we drove 114 miles with a 6 and a 3 year old with us. Needless to say, we were very disappointed with our experience and the lacking of professionalism.

Mark and Patty

Feb 1, 2014

I have to tell you how I love our 2 Subaru's. First of all, they always run great, thanks to your terrific service department, where we always have our cars serviced. (Conrad is great!) Secondly, when we bought our vehicles, Tom and Mike were so great to deal with and we are so happy we bought from them, and Troncalli. Finally, I'm sure you know how wonderful these cars are in bad weather, snow or rain. Thanks to my Legacy, I made it home Tuesday from work when I thought I never would. So many cars, trucks and buses stuck all over the place made it very difficult to get around. I was 30 miles from home when I left around 12:45pm Tuesday, from the Windy Hill and Hwy 41 area. Traffic at this time was already gridlocked in that area. It took me several hours to go the first 5 miles over to 41 and north to Franklin rd. We live just south of Cumming, in northern Alpharetta, so I knew it was going to be near impossible to get home with all the other vehicles on the road. I must have changed my course 10-20 times and go thru dozens of sub divisions where people left their cars on the road, buses too! I can't remember how many helpful people would tell me not to try going up their hills because no one can make and I will just get stuck. Some even told me I would die if I tried it. I just replied..."I have a Subaru, I can make it". The car hardly ever skidded, only a couple times for maybe a second or two, not even around corners or the steepest hills. After 8.5 hours of absolutely crazy problems, I did make it home. I know, for a fact, that I never would have been able to make it home, with the roads getting worse and icier the more north I went, if I did not have an awesome car like my Subaru Legacy!!! Thank everyone there, at Troncalli Subaru, for their incredible vehicles and for getting me and my wife home safely!!! We love you guys so much! We are Subaru owners for life. (why doesn't Subaru use that for their ads? Life meaning years and also keeping you alive) Anyway...we love our Subaru's.

jb334567

Jan 12, 2014

Stephanie was amazing to work with in purchasing my new Crosstrek. She was very professional, friendly and saw that all my concerns and questions were answered and addressed. I would recommend Troncalli and especially Stephanie to anyone looking for a new car.

selance

Jan 11, 2014

I couldn't get into to my regular dealership for service but Roger was able to fit me in-- thank you very much for your assistance

reedaharvey

Dec 29, 2013

I JUST PURCHASED MY THIRD CAR YESTERDAY FROM MIKE LUBANSKI AT TRONCALLI SUBARU.MIKE WORKED WITH ME ON MY TWO PREVIOUS PURCHASES. HE OFFERS OUTSTANDING CUSTOMER SERVICE AND EXPLAINS ALL THE TERMS OF THE SALE IN A MANNER THAT IS EASY TO UNDERSTAND. THE DELERSHIP IS VERY COMPETITIVE ON THEIR PRICING AND TRADE IN ALLOWANCE. I HAVE COMPLETE TRUST IN MIKE AND HAVE DEVELOPED A GREAT RELATIONSHIP WITH HIM OVER THE LAST FOUR YEARS.ALL OF THE OTHER STAFF MEMBERS THAT I HAVE WORKED WITH IN THE SALES, PARTS AND SERVICE DEPARTMENTS HAVE EXCELLED IN PROVIDING AN EXEMPLARY CUSTOMER SERVICE EXPERIENCE.THIS IS THE DEALERSHIP TO BUY A SUBARU IN THE ATLANTA METRO AREA! I HAVE PURCHASED MANY CARS OVER THE YEARS ALL OVER THE COUNTRY AND I HAVE NEVER HAD A BETTER CUSTOMER SERVICE EXPERIENCE AND MET SUCH NICE PEOPLE.THEIR MOTTO IS WHERE FRIENDS SEND THEIR FRIENDS. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP AND KNOW THAT YOU WILL HAVE THE SAME GREAT EXPERIENCE THAT I HAVE HAD!

JeanAdrienne

Dec 19, 2013

WOW - this was the best car buying experience I have ever had. Bob was the consummate sales person--knowledgeable and fair, and he LISTENED to me! He found me the perfect car to meet my needs and worked with me to get to the right price. I LOVE my new Subaru CrossTrek!

MarkGrand

Dec 12, 2013

The salesman, Subaru Bob, was great. He listened to what we were looking for and then showed us the right car. The business manager Mike explained our options but did not pressure us into anything we did not need. I recommend Troncalli Subaru for anyone thinking about buying a Subaru.

pablo7500

Nov 29, 2013

Troncalli Subaru service in Cumming took care of my car tire that had a screw in it. They did it for free while I waited, thank you.

wfkneuer

Nov 11, 2013

Bob was excellent to work with. Very personable, knowledgeable and professional. He made both my wife and me comfortable through the buying experience and answered all our questions clearly. We will recommend Bob to any potential clients. We will wait to recommend the dealer until after using the service department.

crosstrex

Oct 14, 2013

I stopped in to look at the Subaru Crosstrex Mike Lubanski came out side answered all my question, brought me to sales consultant Stephanie Culver who took me too look and then we test drove the vehicle and was very pleased with the Subaru. Mike Lubanski gave me a very good trade-in on my Jeep Wrangler and a excellent price on the Crosstrex, Stephanie Culver went over all paperwork in great detail answered all my questions and after deal was done she presented the car to me in a excellent working knowledge of the vehicle setting up the car for me. I highly recommend this dealership of Troncalli Subaru.

lizhardin

Sep 17, 2013

Buying a car here was a no hassle experience. Bob was extremely knowledgeable and friendly. I would recommend Troncalli Subaru to anyone and the car is excellent. Bob's manager walked us thru the purchase process and explained our options.

wingspirit

Aug 29, 2013

I am absolutely thrilled with the purchase of my new Subaru Outback. I came from a 3 year hassle and headache with Carl Black GMC in their service department, and yesterday finally decided to "cut the cord" and buy a Subaru. I went to Troncalli expecting a day of negotiating, but I test drove two cars, decided on the 2013 Outback, and the whole buying process with my trade in took less than an hour. I was absolutely shocked and thrilled not only with how easy and friendly the process was, but what a GREAT DEAL I got on my new car and trade in! I cannot recommend this dealership enough!!

JaneBlock

Aug 18, 2013

Just completed my second Subaru Outback purchase at Troncalli Subaru in Cumming Georgia. I had a great experience with the sale; Subaru Bob was my sales rep and was terrific. He was kind, polite, patient, and informative - a real gentleman. The dealership has treated me very fairly with sales and service since 2005! I would highly recommend Troncalli and I love, love, love my new 2014 Outback!

barngrl2

Aug 14, 2013

I enjoy having my car serviced at Subaru. Conrad is professional and pleasant, and I enjoy talking with him. He explains any needed service clearly and will explore options with me that fit my budget. The sales team, including Tom and Bob, always notice when I am visiting and are friendly to my children and me, making sure we have what we need while waiting on my Outback. I truly appreciate the clean, warm and inviting waiting area, and the cubicle and free Wi-Fi that allows me to telecommute for my job when needed. Subaru scores 5 out of 5 with me!

rose_n_tom

Jul 27, 2013

We bought a 2013 Subaru Outback this week from Subaru Bob at Troncalli in Cumming and the experience was great! Bob really earned this sale as we had been looking for over a year for a vehicle to replace a 2002 VW wagon. When we first looked at the Subaru Outback last year, we told Bob we were just out looking and he was patient. He explained everything about the car and even gave us the ride up the hill behind the dealership after our test drive. It was impressive to say the least. While we continued to look at alternative vehicles, we kept coming back to Bob and the Subaru Outback. Bob was really terrific, always patient, going over every detail about the car and answering our questions. Once we decided Subaru Outback was the car, Bob turned us loose again for another test drive. And this time, we were hooked! As we finalized the deal, he took us around to meet the Sales, Service, Parts and Business managers. We were treated with respect and not rushed. With about 350 miles on our Subaru, we are looking forward to our first road trip. We were very happy with our sales experience. If you are looking for a versatile vehicle that's fun to drive, look no further than Troncalli Subaru.

sandy s

Jun 1, 2013

As usual good work a resonable price and good service from Conrad. They are always ready to work with my schedule. Thanks Troncalli for keeping high standards

bjww71653

May 28, 2013

I scheduled an appointment for Memorial Day. I was surprised and delighted they were open for business although they probably would rather be cooking out or doing something else. My Forester was taken in for its 15k mile checkup as soon as I arrived and back in less than an hour. In the meantime, I exercised my dog in the grassy area. How's that for service and multitasking?Conrad is the best all around - courteous, prompt, professional, knowledgeable and friendly.

bit0718sy

May 27, 2013

Whenever I bring my car in for service I know that the job will be done well. I have owned several Subaru automobiles and have always had my cars serviced in the Troncalli Subaru Service Department. Conrad is always accommodating with scheduling a convenient time for me and I look forward to my time there as everyone is so friendly. Patsy LeMay

Hueter

May 3, 2013

We just bought a new Outback and were very pleased with the process from beginning to end. Subaru Bob was great to work with, and along with Mike, went above and beyond to make our experience very smooth. They even arranged to have the car and paperwork delivered to our house, due to a time constraint with a business trip my husband was leaving for the next day. I would (and will) definitely recommend them to friends and neighbors. They are worth the drive to Cumming!

KMaurice

May 3, 2013

Had a great experience at this dealership. Bob Cichocki was very informative and knowledgeable about the car I was interested in buying. He answered every question I asked. He pointed out all the details of the car I was purchasing. Bob showed us the service department, he explained in detail, discounts, service times to bring the car in for service, drop off box for keys, etc. I left the dealership knowing that I had made the right purchase and I had picked the right dealership.

All_Smiles

Apr 22, 2013

We had a truly wonderful experience purchasing our 2013 Subaru Outback with Bob Cichocki. As he writes in his bio, he believes in the golden rule (about how to treat people) and making sure the experience is fun. It was all that and more. My husband and I enjoyed the exchange of questions, the information Bob offered, and most key to us the patience he provided through the process. We are new to Subaru and Bob appreciated that in the way he responded to us. It was not about pressure. It was about us determining the best decision for us. Its always exciting to buy a new car however, this experience was enjoyable, comfortable, and uncomplicated. In a word: Wow. Bob is an excellent salesman, a knowledgeable person on the capabilities of Subaru, and a great guy. Thanks!!

Karenw153

Mar 18, 2013

I had been thinking of trading my small SUV to get a car with less miles to last me through retirement. I started test driving some cars to get a feel for the different vehicles I was considering. I spend the prior weekend at various dealerships with salesmen who knew alot (and kept talking to my husband instead of me!) or next to nothing about the cars. Some were putting on the pressure and one even suggested I not consider one of the cars I asked about because it was probably out of my affordability!!!! He didn't even know my name, run a credit report or anything! I would not have bought a car from him if it was the one I was just dying to have! My husband suggested I check out the Subaru's, he had one about 5 years ago which we liked very well. When we got back home, he checked out the website for Troncalli Subaru and said I should give them a shot. On Monday I contacted them for more information and got a quick response from "Subaru" Bob. We set up a time to come in and test drive a Legacy that afternoon. It had started to rain when I arrived but Bob assured me this was Subaru weather. He had the car ready and I took it for a spin. I really liked the handling and it was relatively quieter than the other vehicles I was considering. What I liked most about my experience was "NO Pressure" sales. There was no Mutt and Jeff routine to talk me into paying more for the car or trying to get more for my trade. I wasn't introduced to ten other people who tried to convince me this is what I should buy. Bob took care of everything. I was really pleased with what they offered me for trade and with the special financing Subaru was offering, it was a no brainer that I would buy a new car as compared to the used vehicles I had been considering for same amount or more money. I love the all wheel handling that hugs tight to corners and great pickup to move with traffic. Thanks, Troncalli Subaru!

ersis

Feb 13, 2013

Troncalli Subaru recently performed the first scheduled service on our new Outback. Conrad MacArthur of the service department did an excellent job in working with me. Conrad is a friendly, customer oriented professional. In addition, the service was completed efficiently and in a timely fashion.

Lnail0403

Feb 9, 2013

Dealership was very clean and had a nice selection of Outbacks. Bobbi was very friendly and knowledgeable. Will definetly recommend this dealership.

amandajbrowning

Feb 3, 2013

Eric was so great to work with! He made my car buying experience fantastic and helped me with my seemingly never-ending questions. I would recommend anyone to go Troncalli - they are all very laid-back and did not pressure me at all. Eric especially had such fantastic customer service which is so important!

ersis

Jan 9, 2013

This is our first Subaru purchase. We dealt primarily with Bob Cichocki. Bob does an excellent job. He is courteous, honest, friendly and has a sense of humor. Bob exhibits the personality traits one would hope to have in a friend. He has a broader perspective than just making a sale. For me, all this is important. Beyond our experience with Bob, our experience with all the other individuals was also very positive. I would have to say, in our history of purchasing a new vehicle, this has been a great experience. And on top of all this, our new 2013 Outback is also great. The quality of workmanship and safety features in this vehicle is excellent. When you couple all this with a very reasonable selling price, it makes for an exceptional experience. I would highly recommend to anyone, not only Bob Cichocki and the entire Troncolli dealership, but the Subaru vehicle as well.

bobcorbin

Jan 8, 2013

Great place to do business. I have purchased two auto with this dealer in the past few years and always use them for service of my Subarus. I highly recommend this dealer.

pjbrown

Dec 28, 2012

Just purchased my second Subaru from Bob. Although there are other Subaru dealers in the Metro Atlanta area my first sales experience was so good I had all the confidence I needed to return to Troncalli again. Bob takes the stress out of purchasing a car, is professional yet friendly, approachable, truthful and sincere. And the price was right for both the trade in value and the new car. I would recommend him and Troncalli.

Jhornor

Dec 23, 2012

I have dealt with Troncalli Subaru for 3 years and have been completely satisfied in every aspect. I love my Outback and highly recommend the dealership for both sales and service.

Ivy Wright

Dec 3, 2012

Fabulous experience! I was treated with courtesy and respect and never felt pressured. Chris Wright was absolutely a joy to work with; very knowledgeable, very pleasant, very helpful! Can not say enough good things about this dealership. My first Subaru and I will definitely recommend (already have) to everyone! Thanks, guys!

BruceO

Dec 1, 2012

I have been a customer of Troncalli Subaru for over seven years and I have never been disappointed . I have purchased 5 vehicles over this time period. I am always impressed by the courtesy and professionalism they have displayed.i highly recommend Troncalli Subaru /Dodge/Jeep/Chrysler .

mattymay

Nov 16, 2012

I continue to receive superior service from Troncalli Subaru. I purchased my Outback from Bobbie in 2010 who was extremely knowledgable and demonstrated excellent people skills.For service I have interacted with Conrad who also is very helpful and courteous.Yesterday, I also had the opportunity to interact with Service Technician (George). George was great! He took the time to answer all my questions and provided additional guidance that will help me continue to enjoy my Subaru.This is my 4th Subaru and 3rd Outback. The combination of an outstanding product (Subaru) and superior service, (Troncalli Subaru) insure a satisfied customer! Thanks again! tb

subienube

Nov 16, 2012

When I picked up my new Subaru an item which I ordered was not on the car Bob immediately investigated and ordered the part. Several days later I emailed him and asked if I could also order side cargo nets. He told me no problem. he parts arrived and an appointment was set up to accommodate me.I met Conrad the morning of my appointment that would start on my car. I was waiting awhile and Conrad came out and explained the reason for the delay was the engine had to be cool in order to install the block heater I ordered. He was very apologetic and ask if he could get me anything while I waited.When the service was done Conrad escorted me out o the car to show me where the plug was located and answered a question I had about a sensor. He told me to come right back if I had any problems.I've dealt with service departments before and not with the best of feeling or service.I was very happy with my experience at the Subaru service department and look forward to a long relationship with them.

Mary Petitt

Nov 6, 2012

I had a very disappointing experience with the salesman named Bob at Troncolli dealership. Despite the fact that I was a potential buyer, Bob showed no interest in working with me. It seemed that everything he did was actually a big favor. He never bothered to call back regarding a car I was interested in. I don't feel like returning to Troncolli for a purchase any time soon.

mpetitt

Nov 6, 2012

I had a very disappointing experience with the salesman named Bob at Troncalli SUBARU dealership. It seemed that everything Bob did was actually a big favor. He never bothered to call back regarding a car I was interested in. I don't feel like returning to Troncalli for a purchase any time soon.

ilovemysubie

Oct 29, 2012

We bought our new Outback a couple weeks ago from Bob and we couldn't be happier. Bob was very patient with me no matter how many times I came in to test drive it or asked questions. The entire dealership was patient with our two small sons and we never felt any pressure to purchase. Once we did, Mike and Bob made everything so easy and we were in and out in about 2 hours. We look forward to purchasing another Subie from them in the future.

dboitet

Oct 28, 2012

I found a car they had online and contacted Tom Martin. He was very professional, thorough, and responsive to all of my questions and needs. When I arrived from Florida to pick up the car, Bobbi gave me an extremely thorough orientation to the car. Mike handled the financial arrangements and Tom made sure the experience was seamless. I cannot be more pleased with the process and love my new 3.6 Limited Outback. I had a great drive back to Florida. Kudos to this group. They are a five star group.Dayn Boitet DDSFleming Island FL

henderson5311

Oct 24, 2012

Time has really flown since the purchase of my new 2012 Outback and I was due to the first service. One call to Troncalli, the service was set at my convenience and was completed most expeditiously. Conrad Macarthur leaves nothing to be desired and is the consumate professional in the care of vehicles brought to his department.

DDowning

Oct 9, 2012

Terrific follow-up service, clean and orderly dealership. Chris Wright was no-pressure and extremely knowledgeable during purchase. Have recommended Troncalli Subaru to many friends. Plan to purchase my next Subaru here. Even though my drive to Troncalli is a long one, they make it worthwhile.

edawg

Oct 2, 2012

Bigger is not necessarily better in the car business... In general, Subaru in the Southeast has a tougher job pulling in people from other brands. The climate and relative cost of AWD tends to put 2-wheel drive Honda/Toyota and domestic brands on the top of folks shopping lists. So to succeed, the Troncalli folks simply take better care of their customer both in Cumming and the sister store for Troncalli in Kennesaw. And with 2 stores (and Kennesaw right down the road from Subaru of America corporate) there is also some "volume" power in these 2 smaller stories. Compare that to the Stivers/Gwinnett dealers who pitch low price but use VERY different pressure sales techniques to turn units (HELLO... Subie owners are not "units"!) Over the past few years, we've purchased 2 cars here and many of the staff and Mgrs have remained the same (great sign), the service folks are VERY thorough and you'll be treated better. Another family member has his Subaru's service done there and had repair work done after a minor accident and is very happy many miles later. The store tends to draw heavily from the North Metro Atlanta 'burbs and heavily from the N. GA mountains as well. A smaller store that's on the larger Troncalli Dodge/Jeep property means lower overhead. You'll also need to negotiate here (so do your homework), but the negotiation will be respectful and fair.For new sales, the level of professionalism and patience in picking a car, then follow through after sale were also outstanding. Subaru Bob did the best job I've seen in 25 years of buying cars to ensure I picked the right vehicle and to ensure we're happy with the car afterwards. Some paperwork issues on our trade were also handled without drama. And in good faith negotiations on the new car sale, "ties went to the customer" with thanks to the Sales Manager Mike. Great store Mr. Troncalli.

sam casale

Oct 1, 2012

Eric was "super" - went the extra mile - even delivered the car to my home - real professinal! Been a service custom for 6 years.It was great service that made me comfortable buying from your "store".

ryduke

Sep 28, 2012

I have purchased 5 Subaru's from this dealer and would never go anywhere else. Even though I have moved to North Carolina, I return to Bob Cichocki and Troncalli to trade whenever the need arises. the service department has always been great and everyone at the dealership is very friendly and courteous.

dhonikel

Sep 26, 2012

I purchased a new Subaru Outback in July. The decision was between a Mazda CX-5 and a Subaru Outback. Although the decision seems simple now, at the time it wasn't. It came down to 2 things - the knowledge of Subaru in general and all the Subaru models Chris Wright had and the experience at the dealership. My wife had leased a Mazda CX-9 a few months back and, although the purchasing experience was OK, the knowledge of the employee was minimal and the financial experience was a nightmare. We had to go back and forth to the dealership 6 times because they couldn't get the paperwork right.The experience at the Troncalli Subaru dealership was great! Chris Wright was very helpful, knowledgeable and supportive. He thoroughly explained the details of the Outback (and Impreza) to us and even the background of Subaru. They even helped with and supported our 3 and 6 year old boys running around the place! The financial process was easy and we had zero return visits for missed paperwork!Overall I would highly recommend a Subaru (my wife is thinking of getting one too!) and would highly recommend purchasing it from Troncali Subaru!

llayne

Sep 26, 2012

I have a 2001 Subaru Outback and the place I used to go for service had nearly convinced me that it was time to replace a car that I love due to some expensive repairs that they said needed to be done (transmission, etc.). I took it to Troncalli on recommendation from other Subaru owners and asked them to give me their honest opinion. Conrad introduced me to George - the Subaru whisperer. George gave it a once over and let me know there was nothing wrong with the transmission and that he thought it had another 100,000 miles left in it! There were only some normal wear and tear repairs that needed to be done. That was last March. We did the repairs and it has been running like a top since then. Today I was back for a 90,000 mile tuneup. I can't say thank you enough to George and the team at Troncalli for the way they help me take care of my car. They are honest and trustworthy - they have come in under the estimated price for both of my major services and always take the time to explain what needs to be done and why. They even reset all my radio presets when they had to disconnect the battery. They fix what needs to be done and don't do things that you don't need. I won't take my car anywhere else!! Thanks, George and Conrad!!!

ssaikia

Sep 21, 2012

Buying my new 2013 Subaru Outback from Troncalli was a breeze. I was contacted by Eric Kosa soon after I filled up my internet application at cars.com, and it was great working with him. I felt that my car buying needs were taken care of at each step. The communication was excellent, but not excessive. I never felt pressurized in any way, and had all my questions answered patiently. The pricing was reasonable as well compared to another dealership that I visited (which was closer to where I lived). I greatly recommend Troncalli Subaru for anyone considering to buy a Subaru in the Atlanta area.

darlene.sweitzer.9

Sep 12, 2012

This was my third new Subaru, and the first I purchased at troncalli. They were very friendly and helped me get a great deal. I look forward to working with them again when my wife's Outback comes off lease in June. Service has been excellent on all 3 Subaru.

henderson5311

Aug 23, 2012

Sales experience on the purchase of a new 2012 Subaru Outback exceeded all expectations. Was welcomed back to the dealership (like a long lost relative, returning home) by both Bob Cichocki and Tom Martin. Before leaving on Saturday (after my test drive) Bob advised that Conrad wanted to see me and say hello. My return on Monday was to purchase a new Subaru. I had decided over the weekend, I wanted to test a different model, to make sure that I was purchasing what would do best for my long term use. This additional test drive was quickly arranged. We returned to the dealership for a quick, efficient painless closing on the purchase of our new Subaru Outback. Even Conrad Macarthur, came thru from Service to his his congratulations on the purchase of a new Subaru. The only question, I could possibly have, is why doesn't everyone treat their customers (or as they are called at Troncalli, their guests) as the dream team at Troncalli Subaru does? Many thanks once again for the outstanding experience !

kacook3

Aug 20, 2012

I was initally contacted by Eric Kosa and later by Tom Martin in regards to a new Subaru Outback by email. Eventually, we settled on a reasonable price online and I went to the dealership on a Saturday and concluded my deal. Eric Kosa and Tom Martin and all of the staff were friendly and helpful and it wasn't the typical unpleasant in your face pressure you feel at other dealerships. Eric spent a lot of time with me going through the car and answering all of my questions. I felt like I got a good deal on a great car and definitly would do business with them again. I have had prior experience with their service department with my old Subaru and really enjoyed working with Bill who is an excellent mechanic.

galder2

Aug 9, 2012

I have been a Troncalli customer for over 20 years and have always been satisfied with their excellent sales and service.Their employees are honest, efficient, curteous and professional. I'm now on my second Subaru Outback and always feel confident in all the work done on my automobile and know it's safe to take on any trip with my family. If my car needs to be fixed, they fix it. If it does not need to be fixed, they tell me the truth.What more could anyone ask.Sincerely,Gene AldermanCummig, Ga.

imb951

Jul 29, 2012

Chris Wright was a fantastic person to deal with. Great conversations, extremely helpful, I couldn't be happier with my new BRZ! Chris and the rest of the staff at Troncalli are absolutely the BEST! Anyone looking to buy a Subaru or specifically a Subaru Sports Car, Chris Wright is by far the perfect sales consultant for you!Thanks again Chris and everyone at Troncalli for making my buying experience the best I've ever had!

kate h

Jul 22, 2012

Bob is a very nice man but was not informative about the Cars. During our first visit he had no brochures about the car I was interested in and couldn't keep the different models straight. Kept getting the features of the premium vs limited mixed up and confused; however this information is available online and in the brochure. My biggest complaint about Bob was that he said the car had federal emissions therefore it could be registered in North USA. This is incorrect. He also was not informative about other states registration process and had limited knowledge about Georgia registration.When I finally made my decision to purchase the car he informed me that it had the emissions I wanted. I drove the 2 hours to the dealership to find out it did not have the correct emissions and he didn't even have the correct car (model and color). Luckily I did not purchase a car from this dealership but purchased it from a dealership in buffalo which did a fantastic job. I would not recommend Bob or this dealership unless you know everything about cars because they will not be helpful and may give you incorrect information.

ralph_streeter

Jul 20, 2012

I originally was shopping on-line to purchase the Outback. I new what I wanted in the car and price was a major factor. Eric Kosa responded almost immediately in spite of it being late in the day. He made me a great offer. We talked the next day and made the appointment for Saturday to make the purchase. I applied for the financing on-line that same evening. By doing so Mike Lubanski had all of my paperwork ready when I arrived. The showroom was clean and comfortable. Everyone was very pleasent to work and talk with. The whole process took less than two hours including a tour of the the building and to meet the people I will be dealing with for service. This is our 5th Subaru in about 14 years. Subaru is definitely not the least expensive car out there. The price is reflective of the safety, comfort, standard features, options and the company behind them.

Norman Phelps

Jul 16, 2012

My persuit of the best AWD system available led me to Subaru and Bob Cichocki (Subaru Bob) the very best Sales Person I have ever encountered. I informed him up-front that I was researching and not ready to purchase but when I was ready I would purchase from him because of his patience/expertise and no preasure tactic of sale.Bob patiently took my wife and myself on numerous test drives explaining every aspect of Subaru and Troncalli Subaru including introductions to Tim Martin (sales Mgr) and Conrad Macarthur (Serv. Mgr)After nearly two months of research I returned to Subaru Bob and ordered our Subaru, a 2012 Outback Limited taking delivery In Dec. 2012.Recently my wife and I drove to Wisconsin and experienced a slight malfunction as the (Check Engine Light) came on, we called the service dept.and Tom Martin quited our fears and took the time to locate the nearest Subaru dealer in Madison Wisconsin with phone numbers and directions. The problem was quickly located/serviced and corrected,(Loose Gas Cap) and we were on our way.I have to ad the fact that Iam 78 years old and have purchased a number of automobiles during my lifetime and I have never experienced the pleasures of the car buying experience given that Troncalli Subaru, Subaru Bob, Tom Martin, Conrad Macarthur and the entire staff of this dealership, including Subaru manufacturing. Thank you Mr. Troncalli and your entire staff.

goldenoreos

Jul 5, 2012

Good people to work with, very easy to make a deal and walk away with a car. Was given a quote online...and they kept their word: didn't add any hidden costs, car was exactly as advertised, etc. Also, they did everything to make the process easy for me, didn't try to sell me on any other cars or pressure me into doing anything I didn't want to do. Overall great experience and would recommend to anyone.

carjancannon

Jul 4, 2012

Excellent product, excellent service. This our 9th Subaru. That makes a statement. I am expecting a super deal on our next Subaru.Carroll and Janelle Cannon

pulleybonz

Jun 27, 2012

Troncalli dealerships are long time and well known dealerships with quality reputations. Wanting a Subaru, it was a no-brainer to visit Troncalli Subaru. And, a trusted friend, a long time Subaru owner just purchased his 5th Subaru here. As car buying experiences go, our dealings were well above average with everyone with whom we dealt. We feel we got a good deal on our trade. The Outback has thus far exceeded our expectaions. Given the need, we would return to Troncalli Subaru to purchase another vehicle.

dorkymork

Jun 13, 2012

Excellent dealership that got me an awesome rate on an awesome car at an awesome price. The rate saved me over $6000 in total payments over what the credit union offered. It was for a brand new car in high demand and limited supply, and I didn't even have to haggle to get MSRP. Even gave me asking price for my trade-in. Wonderful.

hokahoka

May 9, 2012

Bob Cichocki provided excellent service in assisting me with the purchase of my Subaru WRX STI last week. I have purchased numerous vehicles from dealerships in the past, and Bob was by far the helpful and informative salesperson I have have had the pleasure of working with. His confidence in his knowledge of your products assured me that I was purchasing a vehicle that fit my needs. Thank you, Bob and Troncalli Subaru for a pleasant buying experience!

lebroo9350

May 2, 2012

I was very impressed by the Subaru Tribeca and Subaru Bob. What is more important is that my father was impressed with Subaru. He has seen cars inside and out, wrecked and whole. He was surprised by the power-train and the explanation of the Subaru's versus other companies. We are normally a very strict GM family but when we were looking for myself car for when I move away, I began to look out side of our normal box for something that would suit my future needs. Bob was able to give us the information we needed and allowed us to test drive a Tribeca. He and the Tribeca have won us over. Over all it was a great experience.

MCOLTON

May 1, 2012

After a full year of researching new cars for our college age daughter, we made the decision to purchase a Subaru 2012 Impreza Limited. My wife and I are dedicated Acura / Honda owners and switching to another brand came not without some soul searching.Having never owned a Subaru, we visited several Atlanta area dealerships and finalized our search at Troncalli Subaru in Cumming. We could not help but be caught up with the delightful personalities and personal service offered by our two sales associates, Bobbi Patterson and Chris Wright. A sincere interest in what kind of vehicle we were looking for and why, an extensive explanation of every aspect of this car and the best price quoted, made our buying decision an easy one.An anticipated 8-10 week lead-time for delivery was well worth waiting for but as it turned out, the Impreza arrived at the dealership in 4 weeks with everything we had requested.

sandy s

May 1, 2012

Had another great experience at Troncalli. From the sale people to the service people they always are looking to make sure all goes well when your are there. Always asking if they can help and Thanks Troncalli for another great experience

samsara700700

Apr 29, 2012

Excellent staff. Knowledgeable, friendly and willing to work hard to get my business.Very happy with my car and with Troncalli. I highly recommend. Chris was my salesman and he was great.

kzandee

Apr 26, 2012

Bob was awesome - above and beyond. Excellent follow-up and care to detail. I would buy another car from him in a heartbeat! I felt that I was not being pushed but only educated. Mike was very friendly and took his time to explian things to us as well.

1016dg

Apr 24, 2012

Just purchased my first Subaru after 20 years as a Honda owner. Was not thrilled about look/feel/drivability of new Hondas I was looking at so I started to look at Subaru based on what I heard about quality. While the Outback's quality helped sell itself, the help I got from everyone at Troncalli - Bobbi, Tom and Bob - has been top notch! This is my fifth new car buying experience and I can say that both the initial service I received and after-the-sale follow up form Troncalli has been incomparable. I highly recommend checking them out.

elliottfranks

Apr 20, 2012

This was our first experience with buying a new car or any car at a dealership. We were a bit aprehensive about it, but Chris was wonderful about going over everything with us and made the process very easy.

thebookbasket

Apr 19, 2012

These folks have always bent over backwards to make our stay as short and enjoyable as possible. Always willing to take the time to explain things and answer questions. They are always great hosts, and even though we have to drive an hour and a half to get there, we always enjoy our visit. Oh, and did I mention they have great coffee.

JTrider

Apr 3, 2012

I was in the market for the 2012 Impreza. After internet shopping and obtaining quotes from all Subaru dealerships in reasonably close to the Atlanta area, these guys came back with the quote that the others wouldn't meet. I ordered a Subaru '12 Hatchback from them in late Fall, 2011. There were several delays in my order process that caused me to not be able to take actual delivery of the car until March this year. That being said, this dealer worked with the distributor/manufacturer to get me compensational perks from Subaru that made the delay tolerable. During the whole process they ensured me I could have my deposit back at any time, the price would stay the same on the car, and the price would remain the same on my trade in regardless of the amount of miles I put on it from November to March. The dealer did everything they could to make a tricky situation better. That being said, I would recommend this dealer to my friends due to lower prices, and great customer service.

Mike1122

Mar 28, 2012

I have owned 8 Subaru's with the last 4 from Troncalli. They are great from Sales to Service! What more can you say--Great Product, Great Service, and Great Staff!!!!

Richard Schnabel

Feb 6, 2012

Troncalli was the best in customer service and price, of the 4 dealerships we visited, from Asheville, NC to Knoxville, TN to Atlanta. We're very pleased with our new car.

pk1978

Jan 31, 2012

Customer service and willingness to help us get the best possible deal was outstanding! Bobbi was helpful but not pushy. We are thrilled with our purchase.

sandy s

Jan 18, 2012

They went above and beyond to make sure my problem was fixed. I live more than 1.5 hrs away from the dealership and they made sure I was taken care of and the work completed in a timely fashon. They could have charged me more than they did , but they were more concerned about fixing my problem and making sure I was happy I feel I treated very well and if I had a question they went out of there way to help me understand about the problem with the vehicle and the best way to get it corrected without breaking the bank. I will find a way to keep coming back for my service even though the distance to the dealership will be a challange. Thank you Trocalli Service Department for you great service.

lalonde

Jan 16, 2012

I was attemting to purchase a new vehicle and I was trading in my 2007 outback which had 22,000 miles on it. I had a price of the trade from Kelly Blue book and the price that I recieved was $2,000 lower than the price the blue book had given me. As a result of my visit at this dealership I purchesed a new 2012 Legecy and traded in my 2009 legacy at another dealership and was very happy. As a former manager of a Subaru dealership and a son who has been employed as a Suberu service manager for 22 yearsI feel that I have a pretty good idea what a car is worth as a trade in.

JudyRowe

Jan 14, 2012

I have purchased two Bajas from Troncalli and all service has been done by Troncalli. I have had nothing but excellent service from them and will continue to use them. Conrad is always prompt in settng up my appointments. If I wait for my vehicle, he makes sure I'm comfortable and keeps me updated on what's going on with my service. And he offers a free wash if I have time. Bill takes excellent care of my car. He has done almost all of the service work and I have never had to bring it back for any reason. He takes time to explain repairs and I really appreciate that. Mark is on top of the parts department. Only once or twice have I had to wait for a part and it was usually for a special order - not service related. All in all, these guys are the best!

bben

Jan 12, 2012

The Sales & Service Staff are 5 STAR. I bought a 2010 Legacy two years ago and recently a 2011 Tribeca. Prior to that I had been leasing my Subaru's from them. Tom and Bob made the sales experience painless. They were very thorough and are the reason I love conducting business with Troncalli Subaru. The service department goes the extra mile to ensure your investment stays protected and running in top condition. Conrad, Bill and George have been servicing and repairing my wife's and my cars for several years. They are very thorough to ensure our cars stay in peak condition. My wife travels a lot and this gives me peace of mind knowing her car is going to operate safely and perform well. I trust these guys with the care of her vehicle. Conrad, Bill & George are very customer focused and that is why I will continue to conduct businesss there now and in the future.

carol coogler

Jan 7, 2012

As stated above the folks of friendly and very nice and competent, I appreciate the coupons that subaru sends me to use in service Carol Coogler

oldewick

Jan 1, 2012

Great staff. Bobbi was our sales associate. No pressure sales. Michael in finance was professional and explained everything in detail. It was the first time I have ever purchased a vehicle that the sales associate went over the car manual. I would buy from them again and would refer them. We drove from Dallas GA to Cumming to purchase our Subaru.

ABedard318

Nov 10, 2011

Don't waste your time. The salespeople are really helpful when it comes to taking your money and getting you into one of their vehicles, but that's about as good as it gets. The service department is absolutely terrible. For starters, my turbo went out so I brought it to them to fix. After repairs were made, I picked up my car and got no further than 9 miles down the road before i lost oil pressure. Once the tow truck picked me up and we got back to the dealership, it was determined that the motor needed to be overhauled. Now after this happened it ran decently for the next 30k miles except the bearing noise, messed up starter which would grind on the flywheel, and some other minor repairs which were neglected to be repaired at my request. Then the motor started knocking. Once again, I bring it back to see what's up. Without performing any type of mechanical test or taking anything off of the vehicle, they could tell me it needed a short block and a turbo. This sounded absolutely ridiculous, so I called every Subaru dealership in the state of Georgia, and not one of them had these unheard of amazing diagnostic skills. They are NOT a credited member of the Better Business Bureau, so that won't get you anywhere, and Subaru of America doesn't want to do anything to help. Now they expect me to PAY them to take it apart and determine whether it was a latent defect from previous repairs(which they assured me is not possible because they don't make mistakes....ever).

fhldiv

Jun 17, 2011

Everything went very well as George L. always does exceptional work. We are very pleased with George's professionalism. FYI, we drive over an hour each way just to have George service our Subaru's.

Jplapp

May 31, 2011

Buying the car was a great experience and service is great also. Subaru dealers really care about their customers. The salesman was concerned about what I paid and continued to check on my satisfaction for three months after the sale. I have had two services since I purchase the car and both were very smooth.