Used Cars for Sale at Troy Honda in Troy, MI

Nataie

Aug 10, 2016

Thomas Robinson is my sales person that assisted me in buying my new HRV at Troy Honda. Buying a new vehicle has never been so enjoyable! He made it simple & easy for my purchase!

Phyllis

Aug 4, 2016

My husband and I were shopping for a CR-V. Joseph Camilleri was very helpful and showed us three styles that were available. We ended up leasing one and have been very happy with our decision. Joseph even installed our infant car seat for us. Thank you for your help and great customer service.

Suzette

Jul 23, 2016

Mike in used cars was great! He took great care of me in my search for a certified vehicle. Had a couple minor errors with the paperwork but the finance department got me a great deal on my financing. My car has some minor things I want to take it back into a Honda to look at but more cosmetic than functional. I had a really great time working with Troy Honda to purchase a car! Thank you for the great service.

Odesseyer

Jul 15, 2016

If you want to get treated right then Troy Honda is the place. Keep up the good work.Sincerely appreciated by the proud Odessey Owner.

Lola L.

Jun 22, 2016

Great service. Ask for Brad...he will take wonderful care of you. Followed him from another dealer, glad I did.

M. Shah

Jun 13, 2016

I bought a 2016 Honda Civic Ex from this dealership. The sales representative Michael Smith was very nice and forthright. I am happy with my purchase experience.

Dennis from Lake

Jun 7, 2016

After finding a car I was interested in on cars.com I checked availibity and found that it was no longer available. They tried to sell me something else. Further contact with cars.com brought up the same car all week that was not available. Problem seems to be one of two things dealer does not update his information to cars.com or cars.com has no visibility to dealer response to availability inquire?

jhags5

Jun 4, 2016

I recently bought a used Honda 2013 CRV from Mike Nadlicki at Troy Honda. I had a couple concerns prior to purchasing the vehicle like (Tred left on tires, brake shoe thickness left, etc.) and Mike showed me all the paper work and even had the service department take a look. Mike was very honest and helpful as well as great to work with. I would recommend him.

Al

Jun 2, 2016

One thing to note is that I asked for shuttle service and the response was that the maximum distance they are allowed to go is 4 miles. I live 7 miles from the dealership; they were not busy that day and I waited for 15 minutes for my transportation to arrive and during this time the shuttle service did not move. I had hoped they were a little more flexible when they are not busy.

CB750

May 28, 2016

My only complaint was the fact that it took almost a week for a part to arrive. We brought in the Oydessy in for Air Conditioning Service On a Wed and the part (a hose for the rear condenser) did not arrive until the following Tue. It seemed like Troy Honda did not know for sure when the part would arrive.

Cjp

May 25, 2016

.I wasn't planning to buy a new car when I took my 2004 Accord in for oil change & new headlight, but the new style intrigued me. Next thing I knew, I found myself ... Tom Theisen is my sales person. During my exploration of purchasing a new car he was professional, patient (not pushy), knowledgeable. and respectful. I've had my 2004 car serviced at the Troy dealership for the last 13 years & have had nothing but positive and professional experiences with the Troy Honda team. I would highly recommend this dealership and Tom Theisen to everyone.

Kenneth Young

May 24, 2016

Everyone friendly done in the quoted time.The dealership was clean and organized

Liquidblack6

May 19, 2016

Fantastic service. Justin Horecki was very knowledgeable and easy going. Justin walked me through the process with no pressure. Probably the least stressful car buying experience I have had.

EWilson

May 16, 2016

The minute we walked in we were greeted with respect. Michael showed us all the bells and whistles on every level of van. He didn't try to push the more expensive level. He helped us find the van that best met our budget and needs of our family.

Dissatisfied

May 14, 2016

If you plan to trade in your old car, DON'T!!! While it's convenience, you'd get low-balled. They follow auction values rather than Blue Book Value. Also, John is very slow in responding to my emails when making inquiries after my purchase. A very disappointing experience and don't be fooled by the "great" reviews.

Mark Applegate

May 13, 2016

Warranty/Recall Driver's Airbag inflator replaced quickly, service rep very helpful.

Banker 25

Apr 25, 2016

I've used this dealership over the past 10 years and I've never been disappointed with there performance in Sales as well as Service. Do you self a favor and give this dealership a try you won't regret it.

Baisogfeng

Apr 5, 2016

You did your job good. We change oil last time in your dealer, it works good. And your dealer email discount to me in time. I feel happy.

Adecovich

Apr 4, 2016

Excellent customer service. Very friendly courteous and knowledgeable. Harry helped with phone setup in vehicle also!! Highly recommended dealership. Service department is equally awesome too!

jrtroy29

Mar 28, 2016

I recently purchased a used car from Troy Honda because the dealership was local, and always helpful with service . My salesman's name was Mike Nadlicki.The whole process took less than half a day. He showed me the Accord's that he had, shared the options, helped get the car prepped, advised me on what to do with my current car, and helped smooth the way through the rest.

Roger

Mar 27, 2016

Great overall! Just leased my 6th Honda from them.

Leonard Woolf

Mar 17, 2016

Harry is a good salesmen!!!!! This was my second leased vehicle from Troy Honda.

Walt

Mar 15, 2016

Came in for tire rotation with no appointment. They took me in and did the service with not much wait time. The service guys were awesome.

Mary Jo Merritt

Mar 3, 2016

The salesman ,John Yost, was very professional, took the time to meets out needs and leased me a great car.it was the best experience I had.

maryb

Feb 27, 2016

I had gone to many different dealers in search of a new car before going to Troy Honda. After speaking with Tom Theisen I knew I my search for a dealership was done. He was courteous and patient with me. He answered all my questions and took the time to explain the features and benefits of the different models we looked at. He was never pushy and gave me time to explore my options and always returned my phone calls promptly. When I came to pickup my new car he had all the paperwork ready to go and made the whole experience truly wonderful. I am pleased with the service I received and will recommend Troy Honda and Tom Theisen to my family and friends.

suhki

Feb 22, 2016

I only buy Hondas from John Yost at Troy Honda. It was first experience with John .I with my wife to went to buy Honda Odyssey . John is an attentive, empathetic sales person who I feel truly understands what people want to experience when buying a car. His follow through and commitment to deliver me exactly what I wanted for what I wanted to pay took less than 48 hours with no details unchecked and no last minute surprises. Troy Honda's handling of financing was also seamless. I highly recommend Troy Honda and especially John Yost.

Donald McKeon

Feb 15, 2016

The wait time was only 25 minutes. I expected longer and was pleased for such a quick turnaround. Suggest you take a look at the online appointment page. I made an appointment and did not get a call back. When I called after a two day wait I was told no appointment was necessary, but no one called back to tell me that.Overall, I give it five stars.

bella123

Feb 13, 2016

Recently leased a 2016 Odyssey with salesperson John Yost.Mr Yost treated me like a long time customer should be treated.He was courteous, knowledgeable and efficient

mikelplummer

Feb 11, 2016

I went in just to compare prices thinking I would be unable to do any thing. I had never leased before do to the miles that I drive but Joe showed me how I would be able to upgrade what I was looking for and still be in my price range. I would have given 5 stars be I am still waiting for information I was told I would get in a email

wilkinvr

Feb 11, 2016

Fast , efficient and professional service and always with a smile! The guys in the Service Dept. of Troy Honda are the best! I wouldn't take my car anywhere else!

Thatguy91

Feb 5, 2016

While I was skeptical of getting a lease initially, Honda did a great job of setting me up with a plan that works well for me. I worked with Joe who did an excellent job.

Ilovemyhonda

Jan 6, 2016

Just bought my 2nd CRV from Harry Merced at Troy Honda. I've been to other dealerships that lack personality and are only Interested in how much $$ they can make. Yes , Troy Honda is a small dealership, but Harry goes above and beyond the competition! Kind, Friendly, caring service offering the best deals! I am loyal to Honda and Harry Merced at Troy Honda

Forzajuve21

Dec 25, 2015

I walked in going to buy a 16' Civic and ended up pulling out of the dealer because of how uncomfortable I felt. The Salesman Tom had absolutely no personality and no energy. The dealership is very small and super low budget. They're are so many bigger and better Honda dealer to take my business so I did. The carpet and chairs in the dealer were old and stained. I felt like I was buy a car in 80's.

thesaturday

Nov 20, 2015

I only buy Hondas from John Yost at Troy Honda. My first experience was leasing my wive's CRV and next was my Accord. John is an attentive, empathetic sales person who I feel truly understands what people want to experience when buying a car. His follow through and commitment to deliver me exactly what I wanted for what I wanted to pay took less than 48 hours with no details unchecked and no last minute surprises. Troy Honda's handling of financing was also seamless. I highly recommend Troy Honda and especially John Yost.

sam

Nov 18, 2015

The service salesman, Rich Smiley cost me $800.00 extra. My Odyssey had a problem with rear back door, The cable was lose or came out from roller. He told me it will cost $1100.00. I declined the job. He asked me if want to cut the cable so i can close the door, I said yes, Guess what by cutting the cable i found out i have to change the whole motor assembly otherwise i need the change only the roller cost was $55.00 plus labor of $200.00. This was my stop at this dealer never going back there again. i'll be calling my layer to discuss my legal options.

AML

Nov 3, 2015

Harry Merced at Troy Honda sold me my last Honda (2011 CrossTour). It was a very dependable vehicle and it never needed service, just maintenance. I originally wanted to purchase a CRV. However, I did not like the CRV after driving it. So Harry recommended the CrossTour. Since that was such a good recommendation, I decided to return to Troy Honda and seek out Harry for the new vehicle. He told me that the CrossTour was not available for 2016 and suggested trying the CRV once more since he felt it has only gotten better. Again Harry was right on. Both vehicles were great recommendations and he handled the transaction with ease.

Honda Accord Admirer

Nov 2, 2015

We were looking for a new Accord, as we have been very pleased with Accords that we have purchased in the past since 1988. Our sales person, Tom Theisen, has sold us the last three that we have purchased. He is very knowledgeable and precise when he sells us a Honda vehicle. Tom took the time to gives us every option in our purchase. Tom came in on his day off to complete the paperwork and spent over an hour making sure we knew how to operate the car properly. I have always been pleased with the Service Department, as they are very thorough and pleasant. We can't thank Tom enough for all that he has done.

Honda Driver

Oct 8, 2015

Excellent last minute service without an appointment! It's nice yo see consistent faces and receive consistent service for my four car Honda fleet!! Thank you!!

hondadriver12

Oct 1, 2015

I brought my car in for service for airbag recall. It was completed within the estimated time frame, friendly service, No problems whatsoever with the entire experience.

HappyCamper

Sep 22, 2015

The rating explains it all. I bought a new car and it happened fast. Service was friendly and it was always easy to contact Tom Theisen at any time. I didn't feel hassled or pressured so that made the experience even better. I love my brand new car and I'm a happy camper!

Civicsi

Sep 20, 2015

John Yost was extremely accommodating in helping me select the new car and also negotiating the pricing.He let me test drive multiple cars without any hesitation. We were in touch regularly so I knew exactly where I was in the process of getting a new car. I made multiple visits to the dealership since I live close by and he was always available to meet with me even when he had a family emergency one time.

superexperience

Sep 19, 2015

This is my second car I have leased through Joe. Both experiences were seamless transitions and I would highly recommend both Troy Honda and Joe to anyone!

freflier

Sep 12, 2015

Everything went very smoothly for us. Tom Theissen was great. There was no pressure to buy this or that and we came out very satisfied. Tom even had the mats of the previous car washed and put in the new one. Highly recommended.

HondaWagonMage

Aug 23, 2015

The service visit at Troy Honda was smooth and efficient. Brad and Rich provided courteous, excellent advice regarding the replacement of my lower radiator hose and the other service issues on my 1997 Honda Accord Wagon EX which has 337,509 miles on it. Thank you very much.

TerriersOnTheGo

Aug 20, 2015

I am a first-time Honda owner and was very impressed with how easy it was to find a car that would meet my needs. Harry Merced was very knowledgeable and helpful. Most important for me is that he took the time to listen to what I wanted and did not try to sell me more car than what I needed. He took the time to explain the car's features and how to use them. The staff was very helpful with the license plate transfer and the paperwork.

pharmd0214

Aug 14, 2015

Few weeks ago I purchased a brand new Honda Accord and my sales person was Joe Camilleri. I do not know how to even begin this review because I could go and on about what a wonderful experience I had in purchasing my new vehicle. Joe was the best!!! He made the experience so pleasurable and easy. He answered all the questions that I had and he is very knowledgeable about all vehicles. He took the time to show me all the features in the car and made me feel like I was a part of the Troy Honda family!! I will highly recommend Joe to all my family and friends in purchasing a new vehicle. Joe never made me feel pressured to purchase a new vehicle, he was very professional, patient and made me feel so welcomed every time I came in to see him. Thank you Joe for all your hard work!!!!

Aphrodite

Aug 9, 2015

The service took 3 hrs to complete. I was kept up to date with what was happening with the car. Was very pleased with the price.

Whittd333

Aug 8, 2015

I am so pleased with my experience at Troy Honda. I had the pleasure of having Michael Smith as the sales person and he was a joy. He made everything so simple and I appreciated his positive attitude.

mpg1959

Jul 21, 2015

I have been leasing from Troy Honda for many years, and the experience is always positive. Tom Theisen was the salesman, and he is always very professional and friendly. The transaction was made quickly and seamlessly, thanks to Tom's expertise. He has reached out since I got the car, to see if I had any questions or concerns. I have, and will continue to recommend Tom and Troy Honda. Oh, and, I love my new Civic!

thegovs

Jul 15, 2015

We have leased and/or purchased four Honda's from Troy Honda and we have enjoyed their sales and service personnel. Would continue to purchase and service our cars and suv from them.

luispolo

Jul 14, 2015

Just received my new 2016 Honda CR-V from Troy Honda. The salesman, Tom Thiessen, was Professional , Courteous,Responsive & Knowledgeable.I have not use the service department yet. More

casey

Jul 6, 2015

Just bought my new 2016 HR-V to replace my aging 2006 Civic with 168,000 miles. Joe Camilleri was the salesman 10 years ago and the salesman for the new buy. Joe will remember you by name any time he sees you at the dealership. This is a guy you want to deal with over and over. Took the Civic in for service at this dealership every 5,000 miles. Service was always fair, honest and quick.

Very happy customer

Jun 28, 2015

Joe Camilleri was great - helpful, pleasant, friendly, knowledgeable. I love my new car! The dealership is clean and well decorated, the employees are all friendly and helpful. A great place to buy a car! Thank you!

Felipe

Jun 25, 2015

Just received my new 2016 Honda HR-V from Troy Honda. The salesman, Michael Smith, was great to deal with; courteous, responsive & pleasant personality. I've recently recommended both Michael & the HR-V to close friend...

gregataccord

Jun 20, 2015

I have no experience with the service department, other than new car prep which was thorough & performed in a timely manner. The sales person was friendly, reserved, & totally satisfactory.

OBR

Jun 4, 2015

I purchased my Honda Pilot last December. It was used by certified. I dropped it off for three things. 1) the alarm was going off on itself, 2) the sun roof had a seal which was loose and 3) the windshield had a trim piece which came loose and I put drops of silicone to keep it in place. Bob wrote all three items on my paper work. I picked it up a day later at 5:30. The first two items were done, but nothing about the trim on the wondshield. I asked Bob, who wrote it up. His answer was someone named Rob was gone and I could call him tomorrow. I would have expected someone at the dealership could have answere my question about the trim or they should have offereed to follow up and call me. That is customer service.

customer richard

May 14, 2015

I would like to state that the service provided on my last visit was very rewarding. Not alone was the work done in a timely manner, Brian helped me out with the services that were most important, which saved some cost.

CMH

May 12, 2015

Thanks for getting me in asap on a Monday evening to fix my tire. You didn't try to sell me a set of tires, but fixed thebad tire for just $10. That's customer service!

NANCYG

May 1, 2015

JUST HAD MY CAR IN FOR SERVICE. I ALWAYS DEAL WITH BOB ROWLETT AND HE IS EXCELLENT. I APPRECIATE THE FACT THAT THEY ASSIST ME IN KEEPING TRACK OF WHAT IS NEEDED TO BE DONE. I CALL AND GET THE ANSWERS I NEED AND GO FORWARD WITH AN APPOINTMENT

Corey

Apr 9, 2015

Bob and team were very accommodating and well prepared in service. My repair was a very smooth transaction.

Marcel Gagnon

Apr 3, 2015

My wife Theresa and I were again very pleased with all the services we received at Troy Honda. Brad and his associates were very friendly and helpful as usual. Ever since we began driving Hondas and using this dealership, we have been impressed by the wonderful service of the staff. Marcel and Theresa Gagnon

Mona

Apr 2, 2015

I love love love this Troy Honda dealership! I bought 2 Accords and 2 CRVs from them . I always get my cars serviced there and am very satisfied with everything they do.

Sue

Apr 1, 2015

I am trying to get my 06 honda to last. My service was great. My Honda runs like brand new. Troy Honda has taken ccare of my honda since the beginnig. I know it will last.

Tobyf

Mar 27, 2015

Bob is always very accommodating and very friendly and always listens to my problems and explains all my concerns with a great deal of patience.Patrick is always available to shuttle you back and forth and that service is much appreciated.Bringing my car in for service is not an inconvenience....it is pleasure. Thank you Bob!

John M.

Mar 23, 2015

Bought 3 new cars and 1 used car from Troy Honda, and have had all my service done there. Plan to keep buying and servicing there. Friendly and very accommodating employees all around - Harry in new car sales, Rich, Bob, Matt in service, and of course Patrick when you need a convenient ride in the courtesy shuttle. They'll even wash your car upon request when you have it serviced, a real nice extra. It's the only dealership I actually look forward to visiting.

Michigan Lover

Mar 19, 2015

Rich is fantastic in your service department. Norma in the sales department is wonderful. Listens and tries to find what you are looking for in the price category. Will buy again from her in the future.

Jill

Mar 18, 2015

I bought my Honda element from them in 2003 and still have it love it and the service techs and mechanics have kept it in tip top shape. Everyone is extremely friendly

Sandrabw

Mar 12, 2015

I always know I'll get good service when coming in-that is a big relief-thanks, as always, Bob Rowlett! :)

JMusicman

Mar 7, 2015

My service experience was excellent. I would recommend Troy Honda to any Honda owner.

Satisfied customer

Mar 7, 2015

I had several concerns with my vehicle when I bought it in for service. Brad assured me that they would check my car and that is what they did. When I left all the concerns I had disappeared. From tires issues to fluid levels. The temperatures have been so harsh lately that you have basic concern with you car being able to function. Thank you for great customer service and service on my car.

Bill/Scott

Mar 5, 2015

This is a premium place to get your Honda serviced or fixed. Quality of figuring out what is wrong and getting it fixed or just service is the best.

Anna T.

Feb 16, 2015

I had just found out about a used Honda Element for sale at Troy Honda, 8 hours from where I live and it had super low mileage. I wanted it but when I called and talked to Mike, the used car salesman, he told me it was already spoken for (not picked up yet but cash down) and I asked him to please call me if the soon to be owners change their mind for any reason. One week later Mike called me to say the car did become available again and I was thrilled! I asked if he'd hold it while we make the trip there, we got there, met Mike who is a very nice man and a man of his word, something lacking in today's world, and we bought the car. 5 months later we could not be happier with this purchase. I highly recommend Troy Honda and in particular, Mike! Wish were lived closer to have the car serviced there! Thank you!

neclebalo

Feb 13, 2015

Love Troy Honda!! Good customer Service, Good Prices, Friendly people. What else can you ask for. Highly recommended!

Ron Neece

Feb 13, 2015

The only place I will take my Honda. The dealership is staffed by knowledgeable and courteous people at all levels. The facility is always clean and we'll kept. Keep up the good work.

Jerry McKeon

Feb 7, 2015

With points I had accumulated and a coupon, my oil change was cut in half

Jill jankowski

Jan 26, 2015

Love Troy Honda we have bought all are Hondas from Troy Honda . We also only use them for oil changes and any service needed on our cars. Great customer service fair prices and love the reward program.

Irene hachey

Jan 23, 2015

Always take my car for service and request Rich Smiley. Purchased my last three cars at this dealership and always request Rich as he is very helpful, knowledgeable, personable and always goes the e tea mile.

Lynda Gale

Jan 23, 2015

I purchased my CRV at Troy Honda and have had all my service performed there. The buying process and service have exceeded my expectations.

Dennis Balcer

Jan 14, 2015

Honest, fair, and prompt service was always rendered me as a waiting customer. The staff is proactive on filter and fluid checks with every oil change. Oh yes, there are others that can do oil changes and regular maintenance for less. But, if you want it done right the first time, then Troy Honda is where you want to be. I've been a devoted customer for the past 7 years!

Dennis B

Jan 11, 2015

Honest, fair, and prompt service was always rendered me as a waiting customer. The staff is proactive on filter and fluid checks with every oil change. Oh yes, there are others that can do oil changes and regular maintenance for less. But, if you want it done right the first time, then Troy Honda is where you want to be. I've been a devoted customer for the past 7 years!

AGK

Jan 6, 2015

The staff is always courteous and professional, and with my most recent visit I got out much sooner than I expected -- plus I was given a $45 discount!

Dr. Jerry

Dec 24, 2014

Great repair service. Best in town. I almost enjoy going to have my car repaired/serviced!!

yy

Dec 19, 2014

my experience with troy hoda is great! i would recommend all of my closed friends to come and find troy honda for fixing your car, finding a new car, or even doing oil change. their staff have the best attitude when working with customers. I find Bob most of the time if he is in the office. i have my car taked care by them for every need! they never over-price the customers, which is the plus points too! the quality of service and reasonable-price are on the top ranking constantly strongly recommend troy honda!

Babatunde G.

Dec 18, 2014

I love the whole elegant atmosphere of the dealership and service centre.

sandy

Dec 17, 2014

I always get my oil changes and everything done here. The people are always nice and courteous and its nice to walk in seeing their smiles. They helped me promptly and we very happy to do so, made sure I understood what was going on with my car and what needed to be fixed. I enjoyed the laughter amongst each other as well! =)

Beth

Dec 14, 2014

My family has been going to Troy Honda for fifteen years, and are on our third Honda vehicle. We're always satisfied with the quality of service, and I really appreciated that you no longer need an appointment for an oil change. I was slightly disappointed that, even though my bill listed recommended services that I hadn't asked for, the person who helped me didn't mention them.

carkeeper

Dec 11, 2014

I had a vibration sound and an engine hesitation going on and they really listened to my explanation of when they happened, because they didn't happen all the time. They not only found the problems and fixed them, they did it quickly. My car is running like new and doing it very quietly. Can I say the issues were also really inexpensive to correct? Yes I can!!! I have all my work, even my oil changes done at this dealer, they always go over the car carefully and have done nothing but good solid work for me. My car may be 7 years old, but it runs like a new car, this dealer makes sure of that.

Prakash

Dec 1, 2014

Excellent Services and Very Good relationship management. Brad you have been a very good help.-

Jillmj

Nov 27, 2014

Friendly helpful staff.great service have always had a good experience at Troy Honda

SandyW

Nov 12, 2014

Everyone here has always been wonderfully helpful, friendly and understanding! Thank you, Bob Rowlett-you're the best! :)

Dennis Balcer

Nov 7, 2014

EXCELLENT services were rendered over the years on a well-driven, very reliable 2006 Civic Coupe (170k miles) which was used as a trade-in toward the purchase of a new 2014 CR-Z EX. In addition to the base package, several upgrade options were installed. This included a SiriusXM receiver. All options were flawlessly installed and working. From my experience, the sales and service staff are extremely qualified on new car prep and delivery. Thanks again Tory Honda for the extra care it took to install all these options. The car is a joy to own and drive. Honda Engineering has come a long way in delivering a hi-end, performance package with this Hybrid. The ride and road handling are very impressive. There is no under-steer during hi-speed turns. The car literally "hugs" the road. The inside is literally sound-proof under different road conditions. Although small for its size, I feel safer in this car than my old Civic (would you believe).

Dennis B

Nov 5, 2014

EXCELLENT services were rendered over the years on a well-driven, very reliable 2006 Civic Coupe (170k miles) which was used as a trade-in toward the purchase of a new 2014 CR-Z EX. In addition to the base package, several upgrade options were installed. This included a SiriusXM receiver. All options were flawlessly installed and working. From my experience, the sales and service staff are extremely qualified on new car prep and delivery. Thanks again Tory Honda for the extra care it took to install all these options. The car is a joy to own and drive. Honda Engineering has come a long way in delivering a hi-end, performance package with this Hybrid. The ride and road handling are very impressive. There is no under-steer during hi-speed turns. The car literally "hugs" the road. The inside is literally sound-proof under different road conditions. Although small for its size, I feel safer in this car than my old Civic (would you believe).

Pat

Nov 1, 2014

Wonderful service on my 13 year old Civic. Really appreciated all they do. Very professional and helpful

L J Gale

Oct 31, 2014

I purchased my Honda from Troy Honda and have had my regular service done there. My experience has been outstanding! Everyone that I have dealt with has been knowledgeable an professional!

Hardik Pate.

Oct 14, 2014

Waiting period was 3:30 hr .... They told me 45 min . Messed up my whole day . Lounge area is not up to the mark . I want go there again ....

Marlo

Oct 10, 2014

Bob (Honda service) My experience with Troy Honda was very good. Bob is knowledgeable and friendly and a pleasure to do business with, If you are looking to switch try Troy Honda.

Happy Customer on Old Mission

Oct 9, 2014

Tom Rzeppa went above and beyond with his service from finding me the perfect Honda CRV to personally delivering it and making sure I was comfortable with all the features. This is my 1st Honda and I am sure I will continue to be a customer for years to come!

AGK

Oct 6, 2014

The staff at Troy Honda is consistently courteous and professional!

Vicki S

Oct 3, 2014

Troy Honda worked very hard to fix a tricky warranty problem. Although I had to take the vehicle in more than one time, the problem was repaired satisfactorily.

Shelly S

Oct 2, 2014

I have been coming to Troy Honda for service of my vehicles for many years. The staff are always prompt, courteous and helpful. Rich at Troy Honda, seems very knowledgeable and very interested in helping the customer. Any time I have a problem with my vehicle or question service issues, he remains patient and understanding; he helps me get problems solved and makes me feel confident I've made the right decision about my repair. Thanks for hiring such a competent employee.

"Arnold H", "Honda fan"

Sep 17, 2014

I was able to schedule an appointment for the next day after the mainenance check light came on. The check in process was smooth and swift, and within 15 minutes I was on the shuttle to get back home. A hour later they called to ask about doing some things that showed in the check; another couple of hours and the shuttle picked me up to get my car. Plus, my points gave me some reduced pricing on the maintenance! Great job, Troy Honda.

JEM226

Sep 16, 2014

I called at the last minute to see about gettinga oil change and was pleasantly surprised that they could not omly take my car but the service was prompt and efficient. I was able to take my car at lunch time and still make it back to work on time.

Aaron

Sep 15, 2014

I've only been a customer for two years at this dealership but the service guys are top notch. My 09 Odyssey suffered from a persistent steering wheel vibration that was driving me nuts. You don't know how many times I got the van back with the technicians saying "vibration's gone" when it wasn't. Matt Miller took it for a test ride and let me just say that man knows cars. Matt felt the vibration calling it "subtle" but completely acknowledged that it shouldn't be there. Bottom line these guys worked with me on the car going through several iterations of problem solving including test driving some of the used car fleet for comparison till we finally found and resolved the issue. Bob Rawlett and the whole team of service men there are a great bunch. Hate to admit it, but I bring my Acura here for service too...

Loyal Customer

Sep 7, 2014

Saturday appointment very convenient. I was kept closely advised of all additional needed repairs and as a repeat customer, I was very pleased with the discount on parts and labor. I have purchased for cars from this dealership and they have performed all service on these cars.I have absolutely no complaints on the quality of their work.

Charlie Lewis

Sep 5, 2014

My first time service at this dealership. A co-worker was pleased with their experience at Troy Honda and I was equally satisfied.

Rich Durda

Aug 28, 2014

We have been taking all of our Accords, CRVs and Pilots to Troy Honda for service for a number of years and are extremely pleased with the service. Rich Smiley has been outstanding with consulting us about the type of service or replacements needed now or in the future.

Jamie/IZ

Jul 20, 2014

We had NOT intended to buy a Honda Accord. It was just going to be one of our dealership stops to compare makes and models. The salesperson was so helpful, patient, and informative that we felt it was the best car for us. There are no regrets.

lovemyhonda

Jul 15, 2014

Purchased a 2013 Odyssey from Mike in Used Cars. I had to replace a car due to a serious accident, so I was not really in a buying mood. But Mike was very courteous and helpful, and made the purchase a good experience.

Loyal Customer

Jul 9, 2014

Took 2 of our 3 Hondas in for service within the past week. Both Brad and Brian provided friendly, helpful service during our visits. Have been a long time customer and keep coming back because of the people in the service department. Thank you.

John

Jun 29, 2014

Brad did a nice job from the beginning of the process to the end of my visit today. My vehicle received great service and the minor issue was repaired quickly and for very reasonable cost. It was a short visit and the service dept got the job done nicely, I appreciated the job they did! Keep up the great work!

AGKing

Jun 24, 2014

Each time the staff is friendly and helpful, and the last time I was there for service my car was even washed without my even asking!

Lovahonda

Jun 6, 2014

Everything was top notch, My car is running like a brand new car. I will great the maximum miles from my honda.

Janice and Patrick

Jun 5, 2014

From start to finish, the service at Troy Honda is excellent -- the best service we've ever had from any dealership. No complaints, just complete satisfaction.

sandrabw

May 30, 2014

I just wanted to say thank you to Bob Rawlett! I needed to drop my car off for maintenance & an oil change & he was very kind in every way. I also want to thank Patrick (don't know his last name), who gave me a ride home & a pick-up when my car was done, which was also very fast. I love taking my car here-everyone is wonderful, especially Bob. Thanks again, Sandy wilks

Maggie Kapdi

May 15, 2014

I was very satisfied with the dealer and sales agent . I am very happy with my new Honda CRv-EXL.. I would highly recommend Troy Honda .

Long Time Customer

May 6, 2014

Rich Smiley has provided excellent service. I have been a customer of Troy Honda for over 15 years.

KathyLaFerle

Apr 17, 2014

I really appreciate the honesty, from the time I called to make my appointment to the discussions about my service. Brian was straightforward with me the moment he picked up the call to discuss the best time for me to bring in my car. I wanted them to have the time to really look at it, and he made sure my appointment timing would meet that need. They took time to find the problems and communicated thoroughly and in a timely manner about the needed repairs. The price was appropriate and the work was done when they said it would be. All in all, a really great experience. My old Honda is a great car and it is staying a great car because I get great service at the dealer, honest and friendly service. Thanks again and see you for that next oil change!

oh8brian

Apr 15, 2014

I always take my Honda Element to the dealer. I recently moved from Toledo to Berkley and this was another great service experience. Rich gave me a clear estimate up front with a plan of action for my oil leak and brake issues. The work was completed quickly and Rich threw in a discount coupon to ease the pain.

psingh

Apr 13, 2014

It is nice to have your vehicle serviced at Honda dealerships since its services speaks itself for its loyal competent dedicated staff inclined to give best experience to the customer of the world class service .

Eric Haselton

Oct 18, 2013

Wanted car repaired. Overcharged me. A gentleman whose name begins with a "B" did nothing except try and oversell me. You lost a customer

Pinkytoe1

Jul 14, 2013

Fast, efficient service and John got me into a new lease with a better monthly rate and put me into a magnificent Civic. Excellent job by John Yost, I would hightly recommend him.

fcoops

Jul 10, 2013

From the moment I drove in Brett made me feel at home. He took care of my truck and got the work done on my truck at the time he said it would be. The cashier was helpful and friendly. I stopped in the showroom to look at cars while waiting and they were all very friendly and not pushy. Of course Joe still wants my truck and still tries to get me into a new one every time I stop in (but that's his job).Great group of people.Forrest

LENNIE627

Jul 9, 2013

Ron made this deal happen. Extremely professional, and very confident. Harry was handed the responsibility of sales. I am sincerely grateful to Troy Honda. Thank-you again.

elliot33

Jul 3, 2013

Mr. Theisen was helpful and informative in making the deal, delivering the car when promised, and showing me the many features of the car when delivered. The overall experience was more pleasant and less anxiety-producing than buying a car usually is, and best of all the car itself is superb. I'm extremely satisfied.

toyota fan

Jun 24, 2013

Dealer contacted me quickly and responded to my questions. Also let me know when the vehicle was already sold so I wouldnt make the trip which was over an hour drive.

sandrabw

Jun 15, 2013

2 months ago I bought a 2009 CRV from another dealership. 2 days ago, the "D" started blinking on my dashboard, meaning transmission issues. I was close to devastated as I had only made 2 payments on my car. I went in to Troy Honda, which is close to where I live & told Brett Duprey my problem. He suspected I had received bad service from a new place I had gone for an oil change & who had talked me into getting a transmission fluid change. Brett told me at first they couldn't get me in until Monday (this was Friday) and suggested I go back to the oil change place & demand they correct what they had done. He was telling me all of the questions I should ask & then said "You know what, I'm cheesed off-I'm going to call them!" and took my receipt & called the place, asking them many questions to which they stammered, etc. Then he wrote me up a service order right there & then and had someone take me car & change the fluid, which was a very inferior product, unfortunately. I had my 1994 Honda for 18 years & was in a mind set that oil change places were an o.k. place to get things done, but, boy did I learn my lesson! I am now going to go to Troy Honda for service on EVERYTHING. Brett was wonderful-he could see I was in a state (I have to admit I shed a few tears after I realized he was going to get my fluid changed that day). He talked to me about how great their service is & why & showed me a sample of a work order that gave great detail on the products they use to service cars, even on an oil change. Then we chatted about the breast cancer event they were hosting the next day, so I bought some raffle tickets & made a donation. He also had someone wash my car before I left. ALL of this took place in about an hour. I'm telling you, I went from really scared to a very, very happy person, all because of Brett & the other wonderful people who helped me out there. I can't say enough-you have a really wonderful employee there! Thank you very much, Sandy Wilks

Novellj

Jun 5, 2013

Randy was vary friendly - answered my questions, was patient with my indecisiveness and did not put any pressure on. I have always had a good experience with this dealership.

DavidKay7

May 9, 2013

My car was brought in for its 60K mile maintanence. Rich took care of my car promptly and looked for ways to save me money. He called me as promised and I was pleasantly surprised when my bill was less than expected.

kmaximiuk

Feb 24, 2013

Everyone was great! We don't have the best credit, but the staff worked very hard to get us a rate we could afford. We were able to walk away with two new leases that were similar to what we were paying pre bad credit. Thank you!

No Green

Feb 18, 2013

Sent request for more info on a car through Cars.com and to see about looking at it. Dealer never contacted me.

gdelirium454

Jan 5, 2013

The good: the representative took care of my needs and found a vehicle for me that was what I wanted. The service was quick and without a glitch. The Honda representative was very good as finding the best deal for me. The bad: I wish I was told more about my car as far as features and specs go. The attention of the representative sometimes waned from one customer to another.

jdprice3

Jan 1, 2013

Brett was fantastic. He kept me apprised of my vehicle's status throughout the repair, made suggestions to prevent future problems, and even strongly recommended using new airbag clips when my headliner was reassembled for safety reasons. He recognized that the vehicle is carrying my kids around and wanted to make sure to use NEW clips so that there would be no problem with the side airbags if I were ever to have a side impact crash. Worrying about MY kids' safety? Now THAT'S the way to endear himself and the dealership to me and the people I interact with on the topic of vehicles. Nicely done.I would have given 5-stars across the board, except for one issue when I arrived home. I read my service write-up at the dealership, which indicated that the Low Battery warning flash upgrade was done even though I wasn't having any problems with it and though I didn't ask for any work to be done in that regard. When I got home and turned off the car upon arriving home, the Low Battery warning went off after about a year of NO problems with it. NOT PLEASED! Keep in mind that I suffered six months with this Low Battery problem when I first bought the vehicle in October 2010 and was given a runaround by the dealership that "I wasn't driving enough." Everybody driving a 2011 Odyssey -- and frankly, the manufacturer and your dealership -- knew that numerous people were complaining about it. It wasn't until I took in a 10-page printout of complaints from an Odyssey Owner's website complaining about the problem that I finally got some action on it.So, with yesterday's Low Battery warning caused by the flash upgrade, I'm now having flashbacks to the original problem. And now I'm concerned that I'm going to have to waste more of my time driving back to your dealership to have this problem diagnosed. (Do me a favor: Don't tell me that my wife is not driving enough because it will trigger Post Traumatic Stress Disorder from my last experience on this issue.)

Nicoletabalan

Dec 22, 2012

The staff was very professional and most of all on time and quick. I was waiting for max 20 min. I was even on time for work.

Mj2kool

Nov 15, 2012

Very good experience. I would work with Joe again in a heartbeat. I love my new Accord, everything was taken care of when I got there.

Scott Whyte

Nov 13, 2012

Quick oil change and tire rotation just as I suspected. This is a kind of dealership experience that people should expect from any good company that focuses on customer service.

Jerry11

Oct 10, 2012

Great Service Department. This was the major reason for buying from this dealership. If the service department becomes less effective, I would not be involved.

mohan.panangavil

Sep 19, 2012

Bob is always pleasant and ready to help. He has always been a great help in providing the service needed.I would recommend your Hinda dealership to anyone.

alaiah

Sep 11, 2012

I love the flexibility, I can just walk-in to do a oil change works great for me! Also, the advice I get from the associate whether to do the service or not is just valuable! Troy Honda, keep up the good work!

braddembs

Aug 1, 2012

Norma was a pleasure. She did a great job and got everything done efficiently and made things easy to understand. I am very glad that Norma was my salesperson.

Bill N

Jan 27, 2012

Very good Dealer for Service - The best that have experienced. Also very good to purchase from.