Used Cars for Sale at Tustin Mazda in Tustin, CA

Brian_Espinoza

Oct 24, 2016

I recently purchased a Mazda3 from this dealer. After 3 visits and several back-and-forth discussions, I decided to make the purchase. Being the first car I've purchased on my own, the entire experience was very pleasant.

isb

Oct 24, 2016

I drove 40 miles down from LA to shop my new Mazda CX-5 based on their reviews. They did not disappoint. Although they didn't have the exact trim I wanted, Sammy gave me a great deal on a higher trim that I couldn't pass. He was remarkably transparent, very responsive over the phone and email, and came in on his day off to complete the transaction. The sales process was very quick - they didn't try to up-sell - and I was in and out within couple of hours.

ChrisHargreave

Oct 22, 2016

My wife and I recently relocated to Irvine, California from Sydney, Australia. We started looking for a car to lease and spent many an hour in car dealerships talking to infuriating sales reps trying to sell us everything and anything and not even listening to our needs. All that changed the minute we walked in Tustin Mazda. From the moment you walk in you are greeted warmly by the staff and promptly working with someone to find the car you NEED, not the one THEY want to sell you!We worked with Larry Henderson and he is just the best! Personable, knowledge and just an awesome guy to deal with. He helped us choose the right car for us and never did we feel pressured or that we were being "sold to."Eight months later we needed a second car and because of the experience we had with Larry, went straight back to him and got our second car. We cannot speak highly enough of Tustin Mazda as a whole and particularly of Larry who as I mentioned before is the best I've encountered. You will not be dissaponted with your experience at Tustin Mazda.....especially if you ask for Larry!Chris and Nancy

Sessie

Oct 19, 2016

I have been a loyal customer at Tustin Mazda. I brought my CX9 in every 6 months for service and if something was wrong, I would bring it in there too.My last service was three months ago and even though I had noticed nothing out of the ordinary, I got a huge bill (almost $1600). It didn't feel too good, but they were nice, telling me that the car needs a big one like that every few years. Ok, I thought...Now a few days ago my window would not go up or down anymore. Stuck in-between and I brought my car in. They called me later in the morning telling me that the motor of the window needed replacement and the bill would be $520. I went online and made a few calls, because it felt like too much. Basically any other place I called, told me they could order the real Mazda part (pricey $198) and install it within the hour for less than $300. I confronted Mazda and they told me that they would charge me $248 for the same part en twice the labour. I understand they offer 'service' and are on a prime location......but really? I call that a rip off!

prettybluemazda3

Oct 12, 2016

I returned to Tustin Mazda to buy a new car after having purchased a Mazda from them over 12 years ago. This time, I worked with Chance Asue and it was just as smooth and easy as the first sale all those years ago. I had gotten the AAA quote on the car I wanted online and contacted Tustin Mazda by email. The Internet Sales division team responded immediately (over the weekend) and so I knew all of the costs, applicable rebates, and loan terms before I even arrived at the dealer. I test-drove and all the paperwork was handled quickly and professionally. Chance was simply exceptional -- he answered all of my questions quickly and thoroughly. I got the best deal possible (my insurance company was impressed with the loan terms!), I was treated with respect, and we had fun, too! What could have been a stressful experience was really easy and fun.

fritz123

Oct 11, 2016

Best experience I ever had at a car dealer. Shaun McCray was outstanding to work with. will recommend him and the dealership highly. The service and welcome was wonderful.

Dean21

Oct 10, 2016

Best experience I have had at a car dealership. Victor was outstanding to work with from the test drive to the final sale. No BS or games here, the whole team was great. Victor did not ever pressure us to buy or rush our decision. The team at Tustin Mazda went out of their way to meet our demands and make a purchase a reality. Thanks Victor and everyone for our Mazda6. Sincerely Dean and Kim

satya

Oct 9, 2016

Kevin helped me out immensely on a trade-in to get the best possible deal on a new Mazda 3 sedan. The way he treats his customers should be lesson in any sales training manual. He is very polite and gives out honest opinions, and follows up with you after the sale. Go Kevin!

Happymazdaowner

Oct 2, 2016

We went to Tustin Mazda on a Sunday and even though they were busy, Chance Asue was extremely helpful and patient with us. We test drove a brand new CX-5 and he answered all our questions and was friendly and informative. We ended up purchasing this vehicle through the Costco Auto Program, and it could not have been an easier process. From start to finish, walking in the door to driving off the lot, was just under 3 hours with no hassle whatsoever. Overall, a wonderful experience and we couldn't recommend Chance and Tustin Mazda enough. We LOVE our car and are 100% satisfied!! Thank you!

George Jelaco

Oct 1, 2016

Bought a used car and Jim Feinstein went to bat for us and gave us a good deal and dealt with our credit union! Highly Recommended!

TW

Oct 1, 2016

I had a great purchase experience at Tustin Mazda. My sales consultant, Larry Henerson, has been selling Mazdas for over 20 years and he knew the product inside and out. He was extremely helpful and kind to my family. This is my second Mazda purchase from this dealership and I would recommend Larry, Tustin Mazda, and Mazda cars to anyone in the market for a new or used vehicle.

Lawrence Wong

Sep 30, 2016

Honest, Transparent, and Helpful. These are the three words I would describe Tustin Mazda. Their way of dealing business is an epitome of a friendly mom and pop storefront. They take care of their customers and their awards speak for itself. My dealing with Tustin Mazda happened when I was looking for a good reputable dealership that would serve me well especially after I had a very bad experience at Puente Hills Mazda. I reached out to the dealership first by asking for a quote. I got a call from Jim, first thing in the morning and was able to get a solid offer in 10 minutes. Jim, the internet and fleet sales manager, is one of the best individual I have worked with. He responds quickly and he is extremely organized. In an hour time, he was able to break everything down for me before I even step foot into his dealership. It was the most straight forward and pleasant negotiation I ever had. Jim really took care of us.My wife and I are now a new owner of the 2016 CX 5 with the Touring Package + Bose/Moonroof package. We had the newest car on the lot and we couldn't be happier.Thank you Tustin Mazda for a great experience.Can't wait to get my Miata RF from you!

mike0709

Sep 30, 2016

Our experience with Jim Feinstein at Tustin Mazda was easy and stress free. Test drove one car and Jim had another brought over from one of their other dealerships and that was the one. Jim was extremely helpful throughout the process. Thanks Jim!

satya

Sep 30, 2016

I got to Mazda to trade in a recently bought car. They gave me the best possible deal and were very helpful in getting all the paperwork and transactions done. Sammy was very approachable and available for any and every question.

kstjohn

Sep 29, 2016

I came into Mazda knowing I wanted a 6. Victor made the process painless and easy: all the way from the test drive to physically leaving the dealership with my brand new car. Victor was very personable and I felt comfortable. Good job. Mazda6 kicks xxx too. Thanks Victor.

SoCalEM

Sep 29, 2016

I had a great time buying another Mazda 6 from this wonderful dealership. Larry was extremely nice and extremely helpful in many ways! He was able to find the exact car that I wanted and got it to me in record time. Totally happy with my purchasing process and highly recommend anyone to deal with Larry!-Steve

Amy Fink

Sep 27, 2016

Tustin Mazda was wonderful. This is the third car we have gotten from there. Jim Feinstein was wonderful and he is the person we always ask for, but his whole team is great.

Leland W. Weinberg

Sep 27, 2016

I purchased a new Mazda 3 5 Door Hatch Back, Saturday, September 24, 2016, for my son through Jim Feinstein. The buying experience was outstanding.

Karen

Sep 26, 2016

I am on my second Mazda from Tustin Mazda. From the buying (leasing) experience with Jim Feinstein to my favorite Service person, Sarah, I couldn't ask for a better dealership!My second Mazda I leased with Jim via text message, literally showed up, drove the car, negotiated via text and came in to sign the paper work. Trustworthy, honest, friendly and caring. If you cant say that about where you buy your cars you need to switch. I even met the owner and have his cell phone in my phone.It doesn't matter what I need from the service department, Sarah is always super helpful. Reachable via cell and email makes it even better, but the best is her pink scarf and the fact that she calls me "hun" always makes the service to my car more bearable.Give it a try! Jim to but Sarah to fix!Thanks Tustin Mazda!! Best around.

Amy

Sep 24, 2016

I could not be happier with my new vehicle purchase. Start to finish this was a great experience at Tustin Mazda. Shaun was extremely helpful, knowledgable and patient in helping me select my new vehicle.

JonNemonx1

Sep 23, 2016

I stopped by Tustin Mazda on 9/22/16 just to check out the new 2016 Mazda Miata MX5. I saw a red one on the lot that got my attention. Once again, I only planned to check it out. I was approached by Sammy and we talked about the car and he took me for a test drive. I really liked it but like I said, I was not planning on buying, just checking it out. Sammy made me a great deal, an offer I couldn't refuse. Gave me a great price for my trade in and a great finance rate. I couldn't say no. I am very happy with my unexpected purchase. The car is amazing! If you are looking for any Mazda, give Tustin Mazda and Sammy a visit. I'm sure they will surpass your expectations. This is my 3rd Mazda from this dealership!

Cullen1616

Sep 19, 2016

I just turned 16 and recently purchased my first vehicle from Tustin Mazda. My father is on his fourth Mazda from this dealership and has had great experiences. When I was looking for a used car I called Jim Feinstein, the fleet manager, to search for a vehicle. He has helped my dad with his company cars for seven years. A few weeks later he located a beautiful Mazda 3 with low miles in pristine condition. After a quick test drive I knew this is the car I wanted. The entire experience was quick and pleasant, and the freshly popped pop corn in the lobby made the wait for paperwork roll right by. I highly recommend this dealership.

jctucker

Sep 19, 2016

I visited Tustin Mazda twice. On the first visit, I was researching my options, and new I wasn't going to buy. I was upfront with Shaun about this, but he still took the time and gave me his full attention. He gave me great insight, and when I was ready to buy a week or so later, Shaun was once again incredibly helpful and a pleasure to work with.

Myra

Sep 18, 2016

I had Shawn as my dealer I am a new buyer, he was patient and super kind. He made my experience so much fun I highly recommend him for any car questions or purchases. Highly recommend this place it was great thank you.

Marianne

Sep 16, 2016

Shaun McCray created a FABULOUS car-buying experience for us. This is the 3rd time working with him and acquiring a Mazda 3----why, because of its safety, exterior and interior appearance, and performance, AND his attention to our financial input and needs.What could be a stressful day for some was a productive and "fun" day for us! John Patterson, the owner, is positive and the staff-- Lynda, El, Leticia, Marcie, Lori & Debbie seem to enjoy working together!!!

Zonana

Sep 8, 2016

This was my first time to buy a car on my own and Harvey Garte was very patient and kind in helping me. Harvey listened carefully as I considered different options and took a lot of time to be sure I got the CX-5 that I wanted. He made the experience easier than I expected.

GGLor

Sep 1, 2016

Sammy was great and easy to deal with. He's very passionate about the product he represents. I never considered a Mazda before this visit.

Happy4pife

Aug 27, 2016

I will keep this short. If you want a great experience and a good deal ask for Larry Henderson and His manager Tony Wilbur. Great guys

PAMJESSE

Aug 27, 2016

We bought our CX9 from Harvey at Tustin Mazda, the entire experience was great, he was extremely patient with us, no pressure whatsoever, Harvey stayed way past his shift to see us thru the entire process, everyone was great, we live in Corona but will be making the trip here for our service for our car also

Andrea S

Aug 26, 2016

Harvey Garte has heart. He takes personal interest in your car purchase and makes sure that you are totally satisfied and happy with your purchase. He goes the extra mile and isn't happy until you are. I appreciated his effort to inform me about my purchase and what type of car I was purchasing. I am happy with my purchase, and I have Harvey Garte to thank. I am impressed by the professionalism of the people I met at Tustin Mazda.

Andrew Mirshafiee

Aug 24, 2016

I was well taken care of from the moment I pulled onto the Mazda lot. Sammie was very patient and and knowledgable about any questions I had, so much so I ended up walking away with the Mazda 6 Touring (highly recommended). Thank you again!

Kristina_reed

Aug 24, 2016

Chance was great, knew what he was talking about. He worked with me, made sure I was happy and got the car I really wanted.

MazdaJ

Aug 21, 2016

Leasing a car from Jimmy is an amazing experience! He's the reason I keep going back to Tustin Mazda for my cars! He's professional, personable, patient, knowledgeable and funny! He shares information/options and gives plenty of time to process choices. He treats me like a valued customer and shows that he's committed to me being 100% satisfied. The process was easy, convenient and stress free! Thank, Jimmy! I LOVE my new Mazda 6!

Rene Tobin

Aug 13, 2016

Chance worked so hard to make us feel comfortable and to accommodate us. He did everything he could to make sure we were not only happy with the Mazda 6, but that it was exactly what we wanted. Never at any point did we feel pressured to buy. In fact it was quite the opposite. He was very patient with us, especially on a Friday night. He was so thorough and professional from start to finish, even going over the fine details of the functions and controls in my new Mazda 6. Their Finance Director is Outstanding! They treat you like a welcomed guest! Popcorn, beverages, a snack or two, whatever was needed to help sustain us through this process! I am overwhelmed with gratitude for Tustin Mazdas team and our favorite salesmen, Chance! These guys really put in work and took EXCELLENT CARE OF US! You GO Tustin Mazda!

DeniseC

Aug 9, 2016

We could not have received more professional service anywhere. Harvey Garte was our first contact and he was dedicated to our satisfaction throughout the research, test-drive, and purchase processes. He communicated with my son-in-law, Jason; and Jason's father, Dana; and me throughout the process. Tustin Mazda could not have a better sales representative than Harvey. Thank you very much. Denise Cully

Golbourah

Aug 8, 2016

We really enjoyed the time we were buying our car. The dealers acted so friendly and there was also popcorn and coffee for the customers which I liked the most. Sammy the dealer who helped us was a really great guy and we really do appreciate his help. I recommend Tustin Mazda to those people who are looking to get a car from this company. Just get in there, drink your coffee and wait to get the best help.

gaitgait

Aug 2, 2016

Sammy and Tony were very helpful. They did a wonderful job answering any questions me or my (incredibly curious) dad had. I ultimately chose Mazda over Toyota because of their great customer service and their awesome car. Thanks guys!

Pleeplee84

Aug 1, 2016

I came into this dealership on the offense. Expecting to be haggled and pressured by a car sales man. I came to this location because a good friend recommend Shaun McCray. Let me tell you this experience changed my view on the car buying experience. First of all Shaun McCray was positive, friendly and very professional. He Was awesome. The owner (Patterson) not only came out twice to chat but he personally helped get me the car AND deal that I wanted. This was by far the best and easiest car buying experience. I would recommend this dealership to anyone. Remember ask for Shaun McCray! He's your man.

Mazda2016cx5

Jul 30, 2016

I came to the Mazda lot interested in the 2016 CX-5. The salesman who helped us was Sammy Rahman. He was very helpful and knowledgable. He did not pressure me or make me feel like he needed my sale. He walked me through the process and made sure I was comfortable with the numbers. He got me the very best deal he could. I would highly recommend anyone interested in a Mazda to come down to Tustin Mazda and ask for Sammy.

nerdboi

Jul 30, 2016

I've bought both of my cars from Patterson's Dealerships. This is a great team, very aware of what you want and will help you get a car that you can afford and that you will enjoy. Larry Henderson helped me out tremendously and the best part is he was honest. That's major in this industry and makes or breaks a lifelong commitment to a dealer. Thanks again team for all of your help. Special thanks to Sammy for reaching out to me as well.

danielhtucker

Jul 29, 2016

I purchased a Certified Pre-Owned Mazda Miata Club through Sammy Rahman. He's an awesome guy; he fought for me and got me a great deal - very nice people here.

Kelbel

Jul 29, 2016

We recently purchased a Mazda from Tustin Mazda and specifically salesman Shaun McCray.After the experience my mother-in-law had with Shaun, there was simply no other choice than to seek him out to help us with the purchase of our own Mazda. We decided on the CX-5. Shaun knew the car from back to front and top to bottom. We knew the trim we wanted and Shaun had it ready for us.Shaun didn't press us...with anything, trim selection, additional warranties, nothing. I was incredulous. He allowed us time to think, entertained our daughter and introduced us to the owner of the dealership, (who happens to be exceptionally nice in his own right.)While Shaun knows seemingly every inch of every Mazda, he only highlighted the differences between the Mazda CX-5 and the Mazda (6) we already own. While highlights were volunteered, he allowed us to ask all the questions we wanted about the car and he wasn't just sure of the answer he had a personal story to offer at the perfect moment.In a subsequent discussion with the District Sales Manager, he confirmed our suspicions and told us that Shaun is the best salesman he'd ever seen.Often times you feel that you're put through the car buying experience and your efforts are rewarded with the new car smell. In this instance, the experience was so off the charts amazing, that you almost forgot you bought a fantastic new car.We aren't only going to get a Mazda for our next vehicle, we will go directly to Shaun.

Juan Gutierrez

Jul 27, 2016

Recently purchased a brand new Mazda3 from Harvey Garte at Tustin Mazda. I couldn't have asked for a more pleasant, professional and straightforward experience! There was absolutely no pressure during the transaction, and in the end everybody came out happy. If you're looking for a new Mazda, I would most definitely recommend Harvey Garte as your guy.

bendaddy

Jul 26, 2016

The team at Tustin Mazda is like a well greased machine -- came in and out of the place without any hassle or wasted time. Nothing but satisfaction with this dealership. Omar Jasso was incredibly accommodating in helping me find the car of my dreeeeams. Let him do the same for you. :)

Autocraft

Jul 23, 2016

It was a pleasure buying experience with this dealership. The sales person, Harvey Garte, was a great person to deal with. He didn't play around with the price of the Maza CX-5, and made it easy to deal with the price that I was looking for.

Jianwei li

Jul 23, 2016

He is very nice guy,since I went there with my 4month old baby. He save the time for us,tried to do everything as fast as he could! Thank you !

Sing, Steph 08

Jul 23, 2016

I had the best experience buying my new Mazda CX-9. Tustin Mazda was a low pressure family oriented atmosphere. The minute I walked in , I was greeted with a smile and the salesman I worked with was extremely knowledgeable. I will forever go back to Tustin Mazda and tell all my friends to go there as well.

HappyGrandma

Jul 14, 2016

I have met many sales associates while looking to buy a car and I have to say that Larry at Tustin Mazda was someone I'd recommend without hesitation. He patiently worked with me for 3 months to find a car that fit all the criteria I was looking for. I now enjoy driving my new car and the experience of finding the right one for me!

Ubmazda

Jul 13, 2016

I had mazda 3 hatchback in my mind for a while. Came to Tustin Mazda to see if they have any specials. Met this nicest sales person, Sammy Rahman. He showed me what i was looking for and patiently went through all the details with me. Cleared all my silly doubts. Highly recommend this dealership.

Jenelle34

Jul 12, 2016

The best experience at this dealership. Kevin Keough helped us patiently through the entire process. We left with exactly what we wanted. I am super happy with my purchase! Go buy a car from this dealership today!

Tuyet

Jul 12, 2016

I got a new car from Tustin Mazda with a helpful saleman whose name is Sammy Rahman. Refer Sammy to anyone want a new car.

Corey James

Jul 3, 2016

I recently bought a Toyota Tacoma from Tustin Mazda. The service we received from Harvey Garte was outstanding. Harvey Garte was straightforward and very professional, and at no time did we feel pressured with his approach. The truck sold itself, it looked new, had low mileage and Harvey went out of his way to recover the second security fob and key from the previous owner for us. Harvey Garte gives used car salesmen a good name. I would definitely direct friends and family to him.

Dhedman

Jul 1, 2016

I showed up without an appointment. They helped me right away to get my new CX-5. It took a little while to get all of the paperwork done but I am very happy with the service and the car.

Erik Savitt

Jun 28, 2016

I recently bought a Mazda CX-5 Grand Touring from Mazda Tustin. Harvey Garte assisted me during the purchase. He was able to answer all questions about the car and displayed excellent professionalism throughout the whole experience. I was able to take home a wonderful car for a great price. Harvey Garte made the transaction easy and did not pressure me at all. I highly recommend this dealership for their excellent customer service, professionalism, and great price! Thank you Tustin Mazda!

Ziggy

Jun 25, 2016

Jean was great sales rep. Most other sales reps I've dealt with seem to hardly put in an effort to help you. I recently traded in my Tacoma for a Prius, and he did everything he could to get me the best prices on both the Tacoma and the Prius. He really does everything you can, unlike other dealers I've been negotiating with. The best part wasn't even the price, but the fact that Jean as well as his coworker Jacque (spelling?) were very upfront and honest from the get go. Unlike other dealers who wouldn't answer me directly and I had to try to pry them for information about how or why the pricing was such and such, these guys laid it all out and answered any questions I had with a direct answer. They came in way better than the other dealers I've looked at.

Amir

Jun 24, 2016

I was in different dealership . I could not find the good deal like here. Sammy did a magic. If any one needs car go and see sammy

Drew

Jun 21, 2016

We resisted going to a dealership, but found Jean to be so helpful and knowledgable about the car we wanted that we made a deal and he orchestrated an elaborate scheme to suprise the heck out of my daughter for her first car. I highly reconnect seeing Jean when you need a Mazda. Btw we have never owned a Mazda but now we are hooked.

MazdaTom

Jun 21, 2016

We came in not knowing what we'd get, only that we needed the lowest payment possible. Jean got us into a brand new 2016 Mazda3 lease. He was friendly, energetic, passionate about Mazda, and helped us through the entire transaction from showing the car to finance - and all along, taking time to stop, give us updates, keep us informed, offered refreshments, made sure we were comfortable and up to date. A great experience and a top rating for OC Mazda and Jean!

Shannon Alt

Jun 18, 2016

My visit to Tustin Mazda last month to purchase a car was the best experience I have ever had at a car dealership! Shaun McCray was the best! I was treated so well. Debbie in finance was wonderful too! I did end up buying my car, which I absolutely love! I would highly recommend to all my friends to visit Shaun and Tustin Mazda. It will be the only dealership I use from now on. The people at Tustin Mazda treat you so warmly, and not like they're there just to sell you a car. Shaun made sure I wasn't paying for anything I didn't want or need and didn't push me into buying anything. It was truly a wonderful experience. Tustin Mazda rocks!!!

AnthonySaweres

Jun 10, 2016

I came in to get service on my Mazda 3 and decided to test drive a CX-5 while I waited. My wife and I planned to get an SUV in October when we moved to MD and trade in my current lease since people normally take the Metro over there. Of course I did not want to waste Jean's time because as a sales representative his prerogative is to sell cars. He knew from the beginning our situation and I explained to him that the reason we couldn't go home that day with the CX-5 was because we still needed two cars while in CA and we did not want to pay two monthly payments. Jean understood and was not pushy at all and continued with the test drive. My wife and I really wanted the SUV that day because it would be great for my wife for the summer since it had A/C and her current car's A/C did not work. After talking with his boss Toni, Jean brought us an offer we could not refuse. We no money down he was able to get us into the SUV for the same monthly I am paying now for my current lease with better upgrades and wrote us a check for my wife's car enough to pay for the rest of my current monthly payments with cash left over. The moral of this review is to not scare you in thinking that if you go in for a test drive you will leave with a car, but instead to show you if you go to Mazda Tustin, specifically to Jean, with a dream and an issue, you will leave with your issue resolved and your dream granted. As cheesy as that sounds, we left the dealer no cash out of pocket with the same monthly payment and we got a new car out of it. Jean is the man!

gezadhun

Jun 6, 2016

My daughter visited your dealership and met Larry Henderson. We are working on our Credit Union financing, but must say we had the best experience with Larry Henderson. Larry has great knowledge and is a perfect gentleman. We will buy our car/suv from Larry soon.Thank you!

Smallwood8562

Jun 5, 2016

We have been a customer for ten years now. When we purchased our first mazda Mr Patterson had just taken over the Tustin dealership and Sammy had just hired on at the dealership. We are appreciative of their professionaliam. Sammy treated us like family and we still love Sammy and John. For the men they are. We will always come to them when looking for car, much success to the both of you , You made it happen,

CX5Paul

May 31, 2016

My wife and I had the pleasure of bumping into Harvey Garte last week as we stopped by to look at the CX-5 that we had been eyeing. There are many options available in the small crossover category but the reviews are stellar for the Mazda so we headed to our local dealer to check it out. Harvey was low-key and we felt un-pressured and comfortable talking with him about the vehicle. We left after viewing the car and I later had several emails with him where I explained that leasing was our best option and that I was unsure if we could get the pricing/residual/finance charge that we needed. He immediately responded and the next morning, after a test drive I was sitting with him chatting about our families/kids etc. as we waited to sign lease documents. Very fast and very painless. Harvey is both personable and professional with zero of the typical "pushy salesguy" demeanor most people have experienced in car purchasing. The car was detailed and prepped, and we drove away a short time later excited by both the amazing car AND the service that Harvey Garte and the rest of Tustin Mazda showed us!

kellytomita

May 31, 2016

Harvey assisted me with the purchase of my first new car. I love the Mazda 3 I bought and Harvey was of great help. I am not a fan of being pressured by cars salesmen, etc. and Harvey didn't pressure me at all which I appreciated. He wanted to help find the car that would be the best fit for me. When I came in to purchase he made the process simple, quick and stress free. I would definitely recommend him to anyone in the future! Great experience overall.

SlimJim6

May 27, 2016

It's been a long time since I bought a car, and my past experiences have not been that great. So it was a relief as well as a pleasure to deal with Harvey Garte in leasing my new Mazda 6. Harvey is an absolute professional and gentleman. There was no pressure and he had the answers to all my questions. I am absolutely thrilled with my second Mazda (the first was a '79 Mazda 626) and will be taking the long way to work from now on!

SR

May 26, 2016

My wife and I recently purchased a new CX-5 through Tustin Mazda, and we could not be happier with our experience! Not only did we get an outstanding price on the car, but they even went out of their way to find us the best financing option available. The dealership is clean, and even employees who did not have a part in our sale came up to us to introduce themselves and ask if we needed anything. And before we drove the car off of the lot, the dealerships owner, John Patterson, personally introduced himself to us and thanked us for our business. We have purchased many cars over the years at many dealerships, but this was easily the best experience we have ever had. I would HIGHLY recommend them!

ashleychoi

May 24, 2016

I love my new car!! best experience I've ever had buying a car! Julio Magallon was my sales person and his manager Jacques was friendly and helpful and best of all so patient! I am so thankful they were able to work with me on my budget. Tustin Mazda will be my only car dealer for the rest of my life.I recommend this place to anyone looking to buy and who wants to be treated honestly and fairly.

Love my CX-5

May 24, 2016

From the minute I walked on the lot and met the salesman, Harvey Garte, I felt relaxed. I wanted to look at the CX-5, and he showed me all the great features; just what I was looking for. The test drive was really fun, and I felt comfortable driving it. A few days later my husband looked at the car and had his test drive. He liked the car and Harvey Garte. Harvey is very professional, he is a pleasure to deal with. There is never any pressure to buy; he just wants a happy customer. The buying process was a smooth transaction, the price was right as well as the financing.I would recommend Mazda and Harvey Garte to anyone.

checo93

May 21, 2016

It was a good experience. I already knew what I wanted and they were able to negotiate with a great deal! I recommend Saifur Rahman.

SUV 4 me

May 17, 2016

We had seen many Mazda SUVs on the road and decided to test drive one. Harvey Garte was incredibly knowledgable, patient and a pure pleasure to deal with. All of these traits were displayed from the test drive through the purchase. Harvey Garte never put any pressure on us which made our car buying experience pleasant. Not only are we thrilled with our new car, we are planning on purchasing another Mazda in the near future. Of course, we will go visit Mr. Harvey Garte again. We highly recommend this dealership and Harvey Garte.

Sarah's new car

May 16, 2016

Leased my daughter a Mazda3 this weekend and left the dealership feeling very good. Larry was very honest and trustworthy with the deal we made. I don't normally enjoy the experience with auto dealerships but I must say working with Tustin Mazda changed my opinion. Debbie in leasing also contributed to this wonderful experience.

Hermosinda Awadallah

May 15, 2016

It was such a great experience to deal with Harvey Garte. A person of great professionalism. He made it so easy for me to select my Mazda. He took took care of me, explaining everything about my new car. He answered all my questions and even took his time to call me and find out how I was doing. I was really nervous, at the beginning, because in a new car you have so many new things that need to be explained so you can feel comfortable when you are driving but he made me feel at easy at all times. . Thank you so much Harvey Garte. You are the best. I would be very happy to tell my friends about my experience with you and, hopefully, they will also become part of the Mazda Family.

Mark

May 15, 2016

Harvey Garte was great to work with. He worked at my speed and answered all of my many questions via email promptly and thoroughly. He is very knowledgeable and did not do the pressure sell at all. I highly recommend Harvey Garte - he'll take great care of you!

Robie70

May 9, 2016

I was told to go to Tustin Mazda by my friends and Sammy sure took care of me. I even got the super extended warranty! Everything was truly incredible, thanks Tustin Mazda, Sammy and Deb.

old car guy

May 8, 2016

I hate buying cars from a dealer. Takes hours of haggling, never get the price down enough, I usually do better with private parties. But there are no used Mazda3 with manual transmissions for sale, dealers or not. Tustin Mazda had one with just 1000 miles and the price was appropriate for a 2016. But I wanted a GREAT deal, not a GOOD deal!! I spoke to Harvey Garte on the phone and saw the car that afternoon. He didn't pressure me at all, and I left. I called him back a week later, car still available, I gave him a low price I'd pay, of course it didn't fly, I didn't expect it to. He called me a few days later, was I still interested? "Maybe", I said. I wasn't going to go to dealership and waste my day and my wife's day and not get a deal, this wasn't my first rodeo. Harvey went to the owner, got the price close to my price, texted me with that price. I knew that was a really good price, I wasn't going to do any better on my own, so I told him "yes, I'll be in tomorrow." We were in and out of the dealership in an hour with our new used Mazda3. Other salesmen say they will get you the best deal from their manager, but really do nothing! Harvey Garte took it upon himself to get me a deal that worked without them working me. No fuss, no broken promises, no frustration, period! Harvey Garte is a true professional and knows that pressure just makes customers mad, and he really worked for me. This was a great experience.

Lebron90

May 7, 2016

So I came in and tried to get a used Mazda .. Wasn't sure if Sammy would be able to get it done.i well not only did they get the deal done I actually left with a brand new Mazda. Like my title of the review says I was shocked and amazed they were both very helpful and I will be coming back to this dealer again

Wellpreserved

May 6, 2016

What a great experience I had with Harvey Garte. His no pressure sales style made my car shopping experience relaxed and easy. He gladly accommodated my requests to test drive 3 different cars and never tried to influence my decision. Once i made my decision, he took me seamlessly through the purxhase process, even staying after hours on Saturday evening and then coming in on Sunday to complete the transaction. The customer care didnt end once I left with the car either. Harvey Garte has followed up with me numerous times to ensure that I am completely satisfied with my AWESOME Mazda 6....go see Harvey Garte at Tustin Mazda!!!

Cuellar,fernando34

May 4, 2016

Gracias a John peterson y Victor por la ayuda y las buenas atenciones recibidas,me hicieron sentir como en familia,muchas gracias.volvere pronto,gracias por los excelentes deal.john eres una increible persona.

Lefuller

Apr 30, 2016

Tustin Mazda was an amazing experience. They were extremely patient with us as we broke down every number. John, the President, and Victor were never pushy and very respectful. They kept reassuring us that this purchase was about us and our money- which is extremely refreshing!! It was amazing to even be able to work directly with the president! I highly reccommend coming to this dealership. It is not the stereotypical dealership. It is much much MUCH better!

JaimeE381

Apr 28, 2016

Everyone was so amazing! I get so comfortable with everyone. All the employees were positive and had a smile on heir faces. He ones that attended me were so polite and patient and with a open ear to hear all my concerns and doubts. Would not change my experience for anything!

Dickerdeville

Apr 21, 2016

Best experience I have ever had at a Mazda dealer, and the deal was excellent too. I can't recommend them enough! Please go see Jim and the crew at Tustin Mazda for anything Mazda related.

vjs

Apr 21, 2016

SHAUN REALLY WENT ABOVE AND BEYOND TO FIND MY FIRST CHOICE FOR THE CAR I WANTED. HE WANTED ME TO HAVE MY FIRST CHOICE AND NOT HAVE TO SETTLE FOR 2ND CHOICE. HE GOT THE CAR ON DEALER TRADE & DEPT ME INFORMED DURING THE WHOLE PROCESS. ON THE DAY I PICKED UP MY CAR HE TOOK THE TIME TO EXPLAIN THE FEATURES ON THIS CAR. HE EEN SET UP MY PHONE CONTACTS SO I WOULDN'T HAVE TO!LORI IN FINACE WAS ALSO GREAT! WE DID PAPERWORK AHEAD OF TIME, SO THAT ALL I HAD TO DO WAS GO IN ON MY LUNCH SIGN & DRIVE AWAY.ALL AROUND GREAT EXPERIENCE!

alexb1314

Apr 20, 2016

Worked with Sammy and I highly recommend! If you're looking for swift, genuine service this is the guy, place, and team to be with!

Marc Linsky

Apr 20, 2016

Sammy works hard to get the right deal for you. Went in for service, left with a new used car!!He goes to bat for customer to make a deal happen.

Trin411

Apr 20, 2016

Got my first brand new car here and I love it!! Shaun helped me. He's a great guy and really cares about helping you out. My experience there was fantastic.

Art Pedroza

Apr 19, 2016

Sammy Rahman helped me to lease a new Mazda 6. He was great! Very knowledgeable and friendly. We got the deal done very quickly and I love my new Mazda! I also met the owner, John Patterson. He was working hard on a Sunday afternoon. Great guy!

svtlightning

Apr 17, 2016

Julio was a very helpful salesman who was always asking if I had questions or needed a bottle of water. He took me on a nice test drive and explained a few of the features of the car. He also helped me pair my phone to the cars Bluetooth so I could see how the integration worked. I also had a great experience with their gal in finance (I do not recall her name). She was the friendliest finance person I've ever dealt with at a car dealership. It was a great experience and I would buy from them again.

Joem20

Apr 14, 2016

Sammy is the guy to go to, helped me a lot with the car and made a right choice with the car, gaved me a lot of information.

Robert Wheat

Apr 14, 2016

THE SMOOTHEST AND EASIEST CAR DEAL THAT WE'VE EVER DONE. BOTH MIKE AND SEAN WERE A PLEASURE TO WORK WITH. WE ENDED UP SIGNING ALL THE FINAL PAPERWORK WITH SEAN AND HE WAS AWESOME. HE ANSWERED ALL OUR QUESTIONS AND WAS VERY THOROUGH WITH EVERY DETAIL. WE WERE EXTREMELY HAPPY WITH THE COST OF THE CAR, THE SALE ITSELF AND THE CAR IS GREAT TOO. I WOULD HIGHLY RECOMMEND TUSTIN MAZDA TO ANYONE IN THE MARKET FOR A MAZDA. THANK YOU.

Maggee

Apr 12, 2016

Mr Harvey Garte was very helpful in finding us exactly what we needed which turned out to be a soul red 2016 Mazda3 Hatchback. He was beyond friendly didn't make us feel pressured to make a purchase we weren't happy with. Mr Harvey Garte was very informative, answered all the questions we had and did an excellent job showing all the special features in the vehicle. Overall I was beyond satisfied with the way our deal was handled and how at ease I felt dealing with Mr Garte.

CatS

Apr 11, 2016

I felt so comfortable and happy working with Tustin Mazda. Julio and Debbie were especially helpful and kind, but everyone at the dealership had a smile and treated me with the utmost respect. I have been looking at Mazda for awhile now and have visited many used and new dealerships in the Southern California area. I drove an hour from Los Angeles to Tustin Mazda to shop there because they had an excellent selection. However, I was happily surprised by the overall attitude and mentality of the dealership. Unlike any other. So nice. I highly recommend buying a car from them.

Tyler421

Apr 4, 2016

Great service, helpful, friendly and have great knowledge on vehicles. Made me feel at easy thru the whole purchase process. Will be coming back for my future as a Mazda owner.

Lindsay

Mar 28, 2016

I just bought a new RED CX-5 from Tustin Mazda and the whole experience was fantastic. Harvey Garte? worked with me ON EASTER!! to pick out exactly which one I wanted. Never was I pressured to buy a car that day--or at all! We just went through options and preference--including running around mixing and matching interiors and exteriors until I was completely satisfied. Harvey Garte? was so much fun to work with and I never felt like I was being "sold."Not only was picking out the car a great experience, but financing was also great--even as a first-time car buyer! Harvey and the financial guru Lori went through all of my options, finding me the best rate and down payment options for my situation. Then, they even stayed after closing (again, ON EASTER!) while I had my boyfriend drive home to get my checkbook that I'd forgotten.After a negative experience at a different Mazda dealership, I was very pleased with how fun, professional, and helpful everybody I worked with was.

Hilary F

Mar 27, 2016

Jim Feinstein and the whole crew at Tustin Mazda were AMAZING! They were beyond helpful, professional and Jim ensured that we had the best experience possible. We love our new CX-5 and are so happy to be a part of the Mazda family. If you're looking for a new car, I highly recommend Tustin Mazda.

BRIAN BILLIET

Mar 25, 2016

Very happy with my recent purchase of a new 2016 Mazda 6 at Tustin Mazda. Dealt with Sammy Rahman, very polite and nice to deal with. He really made an effort to make sure I was happy. Very pleased with the deal we got. Everyone I have met so far is extremely nice. Looking forward to building my relationship with this dealership.

gisidro0

Mar 16, 2016

I dealt with the best, Harvey Garte, super friendly and funny guy. He took great care of us and went over the best options to get my Mazda 6 that I absolutely love!!! Harvey Garte got me a great deal and would definitely recommend this dealership. All of the staff is fabulous and really help you to get the car that is most convenient for you.

JeffElement

Mar 16, 2016

Drove all the way to this dealership from East LA, First, I wasn't quite happy about the online chat with the dealership because I keep on ask the guy I believe the guy name "Chance" for a quote, he didn't reply me any quote but just keep on asking question. after wait for him a day or two. I decide just go visit this dealership because I saw the review online. and there I meet this Marco guy, he just show me everything from showing the car to actual dealing. This guy is very helpful and willing to work with you for your budget. Everything is very clear and easy

mtstitch

Mar 16, 2016

I am a return customer to Tustin Mazda. I recently purchased a CX-5 from this dealership with the help of Harvey Garte. He was knowledgeable in the product, made me feel comfortable, and had a lot of patience with me, which I appreciate. I had some issues with the car I was trading in, but Harvey Garte took care of those issues for me and made our transaction a simple process. He is a no-nonsense salesman and wants to help you with the car buying process rather than pressure you into something you are not 100% sure of. I would also like to commend the other staff I dealt with in finance and service. This is a great dealership and I recommend it to anyone looking for a Mazda.

jmg1960

Mar 15, 2016

I'm an old customer of Tustin Mazda (this is my 5th Mazda).I started conversations with Mr. Harvey Garte a couple of months ago in a very friendly way and when I decide to make the purchase eveything was very smooth and professional.I really want to recommend Harvey Garte to anybody planning to get a new car at Tustin Mazda. You will receive a no-pressure and very respectful treatment.Very pleased.

TFrancisHB

Mar 14, 2016

Harvey Garte was upfront with price and financing options. No hassle negotiation. Every salesman should aspire to be like Mr. Garte. He had sold three cars on the day and you can see why when you deal with him.

Steben311

Mar 1, 2016

I don't make big purchases too often, so when I do, I feel it's important to share with others if it was a good or bad experience. I have to say, the team at Tustin Mazda is second to none! I was in the market for a small to mid size SUV for my wife and after doing Internet research, I came to the conclusion that the Mazda CX-5 would suite or needs the best. From design to fuel economy, this ride is on point! It's comfortable, luxurious, and sporty yet economical. I was referred to Tustin Mazda from a friend who bought there a few years ago, so I decided to check their inventory online first. They had in stock a couple of the cx5 trims that I was interested in, the GT. I decided to call in to make sure a few were still available that particular day. I spoke with a gentleman named Shaun McCray, who ended up selling me the car. He was extremely nice and knowledgeable on the phone, and let me know that they actually had the car I wanted in gray. He actually held the car for me to ensure it was there when I arrived. Once I arrived at the dealer, before I had a second to ask for Shaun, the owner greeted me in the showroom and asked if he could assist. I told I had spoke with Shaun, so he paged him right in from the lot. From that point on he was very helpful from showing me the car, educating me on all its vast options, and helping me get a great deal on the price. I truly recommend this dealer to anyone in the market for a Mazda, you will be treated like a great friend once you set foot inside.

gogogadget

Feb 25, 2016

I had been having car problems and needed a new car. I searched far and wide for the make and model I wanted to buy which led me to Mazda. The overall package of a CX5 was perfect and exactly what I was looking for in a car. During my search I realized that I could use the Costco program to buy the car. After entering the details into Costco's website it pointed me to Mazda in Riverside which was out of the way for me. I was slightly disappointed and began searching for other local dealerships. Unfortunately (or fortunately!) for me no dealership near my house had an AWD model in stock so I wasn't even going to bother looking at those places because I needed the car ASAP.I stumbled upon Tustin Mazda because of it's close proximity to where I work and figured it would be worth checking out after work. I got connected with Jim Feinstein online and he was the quickest of any dealership to get in touch with me and schedule an appointment. He wasn't pushy and let me figure out what I needed to do.The process working with Jimmy was beyond what I could have asked for. He went above and beyond in every way even before he got the sale! He was able to answer almost every question I had and if he couldn't answer it he would call up someone who could. I went for a test drive and confirmed that it was the car I wanted all I had to do was see the price. It turns out that Tustin Mazda is a Costco dealer too! This was surprising but excellent to hear. Jimmy made sure that I was satisfied with the price and he did everything he could to help me get the lowest financing rate available! I went through the process and kept Jimmy at the dealership way after he was supposed to leave.I had decided to trade in my car but due to the troubles I was having I had driven another car to work that day so I didn't have the car to hand over. Jimmy was willing to apply the trade in credit and let me bring the car in the next day. He ended up going above and beyond in the end by driving (with Omar Jasso) my new Mazda to my house 22 miles away at 9pm and picking up my old car and driving it back with them! To me this was incredible. It meant that I didn't have to inconvenience anyone else to drive over and swap cars. It was very gracious of them and just another way that they earned my trust.I look forward to working with them again in the future and I feel that I can trust taking my car in to get work done because they have integrity and value the customer like all car dealerships should. I have no problem recommending them to anyone and I know that anyone who purchases a car through them will be extremely satisfied.

megcat

Feb 24, 2016

Harvey and team at Tustin Mazda made me feel very comfortable when buying my new car. I cant say enough good things about this place and the staff! Ask for Harvey when you go! Love my car!

lovemyty96

Feb 14, 2016

Tustin Mazda is a dealership like no other!!! I've purchased 9 other cars in past and I've had every type of experience you could imagine. Why would I feel so strongly about recommending this dealership & its staff... from the moment we stepped on the lot you could feel the difference....no pressue sales & our advocate Jim Feinstein listened to exactly what I was looking for, what I needed & wished for, what I could afford and so much more and showed me a selection of vehicles that exactly fit what we discussed. No pressure sales, he didn't show me something that didn't fit what I was looking for, and let me really test out the vehicle I was interested in....Jim & the Mazda staff made sure we were comfortable while discussing the deal. Once again NO pressure & a very easy discussion...why? because they were patient listening to what I needed & answering my concerns; including discussing my options.....and the result?? I got the car of my dreams and zoom zoomed home that evening. If you're looking for a new or used car you should definitely consider Tustin Mazda. I'd easily drive over 100 miles to do business with them again..... extremely happy & satisfied buyer!!!

Stanley

Feb 13, 2016

I found the car I liked on the internet at Tustin Mazda. I went called and they made an appointment for me to come test drive the car. My salesperson was Sammy and I am very pleased with how he helped me with the process. It took only about 1.5 hours total to buy the car.you could ask for Sammy when you are ready to buy your next Mazda!

KimiS

Feb 4, 2016

I recently got a Mazda 3 at Tustin Mazda. I was lucky enough to be helped by Rossi Benavente; I could not have been happier with his customer service. He was patient, personable, and helpful when answering all my questions. I appreciated that he wasn't pushy, and I could tell he genuinely wanted me to be satisfied with my experience there. I left leaving happy with my new Mazda and all I can say is Rossi along with everyone at Tustin Mazda made my first car purchase an overall great experience. Definitely recommend!!

JonathanQ

Feb 1, 2016

Hello! I would like to share my recent experience to help the community with their car buying decisions. This experience I had was so great I just have to share with all of you. If you are ever in the market for a new Mazda. I highly recommend Tustin Mazda at:28 Auto Center Dr.Tustin, CA 92782 Once there, talk to Jim Feinstein! (just look for the sales rep that resembles Joe Pesci). Jim was fantastic!!! Now before I get into what made him so awesome let me share a brief background of why I came to this location in the first place.I was in a 2013 Mazda3, 3 year/15000 lease. My last payment is in July 2016. I was hoping that a dealer could buy me out of my current lease and get into a New 2016 Mazda3. Originally in my search, the first Dealer I visited was Mazda of Puente Hills (Please stay away from this location!) After about close to 2 hours at the Puente Hills Mazda the Sales Manager came up to me and said We are not going to go through with the sale! I was really frustrated and upset at the way the Sales Manager handled the entire sale. (I will save this for another review of Puente Hills Mazda)Now lets fast forward to a week ago, Jan 30, 2016. I came to this dealer because of all the great reviews I heard about Jim Feinstein. First of all, the first thing I noticed when I came to this Dealer was that they serve lunch for their customers and they even have a popcorn with real butter!!!I was greeted by Jim and he quickly made me feel at home. My first impression was that this guy knows his stuff! Jim was definitely the superstar that day because everyone was calling him! I think he even gave directions over the phone to the nearest hospital! I explained to Jim my situation and right away he said he will do whatever it takes to help me get into a new car! Now what I also noticed is that Jim is a straight shooter and is very transparent! He explained to me that he does not add anything additional to any of the vehicles they sale. No door ding $5 stickers or $400 nitrogen filled tires! (coughPuente Hills Mazda!) We took a look at the car and then quickly got down to business. Jim mentioned to me that Mazda offered a pull forward program where the dealer will offer customers up to $1000 to use towards a new car. I was thinking, why wasnt I made aware at Mazda Puente Hills! Transparency! Is what Jim does best! He is so transparent that the invisible man even has a hard time finding him!I started to fill out the application and Jim and I started running some numbers! After close negotiations and discussions. Jim came up to me and for a minute I had a flashback of the Sales Manager at Puente Hillsmy stomach was turning, the little voice in my head was saying We are not going to go through with the sale. I snapped out of it and saw a savior, a lighted angel who said there was a mix up with the pull forward program but we will eat that cost!!! A deal is a dealwill you take it? That is when I extended my hand and shook Mr. Jims hand! Not only did I get into a new 2016 Mazda3, but my current lease was terminated! And we lived happily ever after! Thank you Jim and all the reviews that pointed me to this great man! The End!

hashim.atcha

Jan 30, 2016

Just bought a new Mazda 3. The salesperson, Sammy, was excellent, he was very friendly and professional. Got a really good deal. Excellent service! Thank You Tustin Mazda

Santana23

Jan 28, 2016

Sammy was the best! I wasnt able to be approved by many banks and they made it happen. I would definately recommend coming to mazda tustin and getting helped by sammy ?

KC88

Jan 26, 2016

Mr. Asue was very helpful, polite, worked smartly and speedily to ensure that I was thoroughly happy & satisfied with the vehicle. I have dealt with many sales people, but Mr. Asue is by far the best salesman because he offers the best customer satisfaction & peace of mind. There must be more sales people like Mr. Asue.

mwallin4

Jan 18, 2016

I had a great experience with Tustin Mazda. They worked with my budget and showed me a Cx-5 and Mazda 3. I ultimately chose a used 2015 Mazda 3 and couldn't be happier. Sammy was awesome and even stayed late to ensure I found a car that was perfect for me!

Jdotlim

Jan 14, 2016

Sammy is the best sales guy! Really honest and smooth transaction. He does not hide anything. Back and forth but in the end I was happy. Anyone who needs a car used or new. Make sure you go to Sammy!

itsdavizzle

Jan 7, 2016

I had the best experience at Tustin Mazda. A huge shout out to Jim Feinstain. Knowing this is a once in a lifetime type of thing, I planned to surprise my wife with a new Mazda CX-5 for Christmas. I got everything lined up at a (unnamed) Mazda dealership to purchase the car the week of Christmas. The night before I was going to purchase the car, the dealership called me to say a) they wouldnt have the car in time b) its going to be more money than they quoted me c) because I want dark grey, its going to be even more money. I was in the palm of that dealerships hands and felt upset and frustrated that I was being jerked around and that my big Christmas plan would fail. The next morning I was referred by a coworker to Jim Feinstain at Tustin Mazda. She said he was amazing and helped her after she was burned from Cerritos Mazda. Not knowing what would happen, I called Jims cell phone. I told Jim everything that had happened and my plan to surprise my wife on Christmas. I could tell this truly bothered him and he apologize for the other dealership. He asked me what I wanted and how much I was originally quoted. He called me back shortly after and said he would do his best to get the car in the 24 hour window. He said he actually had the day off but to come in in 2 hours and his best person would help me. I told him that unfortunately I couldnt do that late because my wife might find it suspicious that Im out late. He asked when I could come in. I said in a half an hour, and he said okay, Ill see you in half an hour. I asked, isnt it your day off, he said yes.Half an hour later I was greeted by Jim at Tustin Mazda. I found out that he was actually the Internet Director and that this was in fact his only day off before Christmas. I kinda felt bad. But Jim was so cool and down to earth. He ran around like fire trying to get the car for me. But what I appreciated most is that he was so honest with me. He said they didnt have the car, but he was going to escalate and prioritize getting the car. He even explained the process and his tactics to help push this along. The next part is what sold me whether they had the car in time or not. Jim said if they didnt have the car in time, he would loan me out a CX-5 to give to her on Christmas, so I could at least give her something on Christmas. He also said if they did get the car in time, but it came with extra options that I wasnt paying for, that he would eat the cost so I still got the car in time. What a guy. After I left, he sent me texts every few hours, even at night, to give me updates. I could tell that he would truly doing his best. The next morning, Christmas Eve, Jim called and said, we have your car. When I got there, I was so happy, relieved and excited, but I think Jim was equally as exited. I could tell they worked around the clock to get the car there. He introduced me to Farough Daibiri, the man behind the scenes that helped get my car there in record time. Jim also made sure I got employee pricing on any add-ons and extended warranty if I wanted them. Jim introduced me to his staff and the owner John Patterson, another great guy. It was all around an awesome experience and a miracle to have the car in time to surprise my wife for Christmas. I was purchasing another new car, I would purchase again from Tustin Mazda in a heartbeat. Christmas morning, after finishing opening our presents. I inform my wife that I forgot to give her one. She opens it to find keys and runs out side to see a new CX-5 in the drive way, like to commercials, with a big red bow on top. Couldnt have been planned any better. Thank you, thank you, thank you Jim Feinstain and Farough Daibiri!!! You made our Christmas, made me look like super hero and my wife continues to brag about the best Christmas present ever! I just dont know how Ill beat this next year??

kmartin

Dec 31, 2015

Shaun was great, friendly, and despite being young he didn't treat me like a child, which was quite the breath of fresh air. He went above and beyond, and I'm extremely happy I made my purchase when I did.

Mannurse714

Dec 30, 2015

I bought a 2015 Mazda 3 hatchback GT. Omar Jasso was an excellent help and very easygoing. Omar gave me his cell and told me to call or text if I had any questions about the car which was nice because this vehicle has many features that I am not accustomed to. I never felt pressured or stressed during my time at the dealership. I got the car i wanted and great financing too. Follow up has been excellent. Great dealership and new car buying experience. Thank you Tustin Mazda team.

davek

Dec 28, 2015

My wife and I have bought/leased 7 Mazda's through this dealership. Every time we have had good experiences. Service has also been excellent.

John O.

Dec 28, 2015

We have leased or purchased 4 Mazda's from this dealership. Shaun McCray has been our salesperson on two of the vehicles. A no pressure salesman, very honest and easy to work with. The service department has to be one of the best I have ever had contact with. They go out of there way to be of service. By far one of the best Mazda's dealers around from sales to SERVICE.

Len76sc

Dec 28, 2015

I just purchased a Mazda 6 Grand Touring from Shaun McCray at Tustin Mazda. Shaun was knowledgeable and friendly. Shaun was genuinely concerned about my needs and wants. He made the car purchasing process easy and fun.

pdaigh

Dec 28, 2015

Shaun McCray did a great job helping my wife and I lease her a new CX-5. He exceeded our expectations and got us a better bargain than we anticipated and we got the exact vehicle we wanted. My wife continues to be very impressed with our choice and Shaun continues to be very supportive by cheerfully answering any lingering questions. It was truly the best experience I have ever had in purchasing or leasing a new vehicle. All car salespeople could learn some tips from Shaun.

gkinjo

Dec 27, 2015

We bought our Mazda 3 Hatchback from Tustin Mazda.Our salesman was Saifur Sammy Rahman.He was friendly and help us to buy it very smoothly...If anybody need a Mazda go ! See SammySammynk

Rlmyers85

Dec 17, 2015

I was pleasantly surprised with my experience at Tustin Mazda. Sammy had me look at a few different CX-5s so that I could make the best decision possible. It was a quick and fun experience because there was no pressure. I would highly recommend shopping for a new Mazda at this location!

Hon

Dec 13, 2015

I would highly recommend Larry Henderson when buying a car at Tustin Mazda. When my family and I first walked onto the lot, he didn't give us the usual spiel of "How much are you willing to spend today?", "We have a great offer on _________.", "Are you buying today?", and etc. He listened to our needs (CX-5), was hospitable, and showed us the car with no rush even though we told him we were in the researching stage of the car buying process. He gladly offered a test drive and when we told him we would think about it, he politely gave us his contact information for us to contact him when we were ready to buy. The text follow ups continued to be casual, welcomed, and informative. Unfortunately, we did not end up buying the CX5 as we decided on another car. However, if I were to purchase a Mazda in the future, I would come back to Larry.

M3

Dec 7, 2015

My new 2016 Mazda3 hatchback is awesome!!! This is our first Mazda since the MPV (early 1990s) and we could not be happier with our purchase!We came in on a Sunday just looking to test drive it and Harvey Garte helped us out. He was not pushy at all nor did he pressure us to buy that day. We stayed in contact by email and made an appointment with him the following weekend.Harvey was very attentive to our needs and showed us any car model we were interested, even taking us in the golf cart to look at a car on the parking garage roof! He told us both he and his wife drive the Mazda3 and it was reassuring to know that the employees believe in their product!While waiting to complete the sale, Harvey helped me sync my phone to the car and showed me how to adjust everything. Lori in finance helped with the paperwork and was very thorough in explaining all of our options.I came back a few days later to purchase the all-weather mats and cargo tray from the parts/service department and Michael Torres even offered to install them for me! Great customer service and a great car buying experience! Thank you Harvey and Tustin Mazda for my beautiful new car!

Sand

Dec 7, 2015

I had been to two other dealerships in my search for a new car. Both times I was given the run around. It was quite refreshing to walk into Tustin Mazda and deal with Harvey. When I told him what I was looking for, he not only listened to me, but he took notes. i am so happy with my new Mazda CX-5. This is my second purchase from this dealership and they have certainly proven themselves to me. ??

Lash Girl

Dec 4, 2015

The customer care was just awesome! They knew their cars and helped me get what I wanted. What was more important was they didn't waste my time.

poky

Dec 1, 2015

Sammy was great help with my first car purchase. Helped me thruout the process even after his working hours. Of course, he got me a great deal. When you need a new car, go look for Sammy at Tustin Mazda!

Zeus

Dec 1, 2015

I had tried going to various different dealers before but never had such a pleasant experience as I did here with Sammy. From the very beginning of meeting him until the end, Sammy was very friendly and was not pushy. I am a first time buyer and was very unsure of what I wanted in a car; through it all, Sammy was very patient with me and answered all of my questions. When it came down to talking about the price, Sammy was open to discussing what I wanted and working with me to make sure I got it. I was not anticipating buying the car but after a long negotiation Sammy was able to get me everything I was asking for. I ended up leaving with a really nice new car at a price that was reasonable for what I was getting.

Danielle

Nov 30, 2015

We came here because we heard such great reviews on yelp. From the moment we got in the lot to the moment we left, everyone was so helpful. Can't thank Sammy enough for all his hard work and help getting me the car I have been dreaming about. Thank you Tustin Mazda!

Catherineh

Nov 29, 2015

Buying a car can be a bit of a painful experience if you're dealing with somebody you just don't trust. Sammy was up front about everything, gave us a great deal and made it am overall pleasant experience. The entire atmosphere was positive, even Debbie, the woman we dealt with regarding the financing was very pleasant. Would recommend this dealership and Sammy to anybody looking for a vehicle.

vince_nh

Nov 27, 2015

I've purchased multiple cars from Tustin Mazda and specifically from Sammy. He is knowledgeable and easy to work with. The finance department is one of the easier ones I've worked with too. I highly recommend this dealer and Sammy in particular.

Keith006

Nov 24, 2015

I've bought and leased several cars with this dealership over the years and they've always been great. Thanks to Sammy for helping me get a good deal on my new Mazda3 lease!

Marc

Nov 16, 2015

I chose this dealership, as I have assisted my kids and others with purchases here in the past and liked the vibe and overall deal each time. So when I went in on Friday the 13th (a great day to buy) I moved ahead and test drove the 2016 Mazda Miata MX-5 GT.....What a fun little roadster! What a fun drive! Shaun, my roadster guide, is honest, thorough and engaging and made me happy (enough) with the overall deal (despite the car's popularity at the moment) AND I left believing that he will continue to "take care of me" and my new car as time goes bye.......an awesome feeling after all. Thank You....I am having a blast in my new car!

industrymfg61

Oct 28, 2015

I had a great experience here. They had a used FJ Cruiser that was the right price with the right miles. I had 2 cars that I needed to get rid of. They made it happen. I had a great time just hanging out at the dealership. It was a great excuse and more fun than going out with my girlfriends friends. Shaun was great and fun to B.S. with. If I am buying another car or a Mazda is in my foreseeable future, I will definitely go to Tustin Mazda.

Satisfied Customer

Oct 28, 2015

I don't usually write reviews especially for car dealerships, but only 3 words can describe my experience at TuTin Mazda with Louis Chavarry. They are wow amazing, and incredible. After being turned away from multiple dealerships and treated very badly I went to Tustin Mazda after talking to a friend, he told me to ask for Louis Chavarry. My credit is less than perfect and Louis found me a great car got me a great payment and an interest rate way less than what I was expecting and told by other dealers. The transaction was quick and I was on my way with my new car. I will recommend all my friends and family to Louis at Tustin Mazda. If you want to not be treated like a sale and treated like a person ask for Louis Chavarry, you won't be disappointed

AlisonT

Oct 27, 2015

My experience with Tustin Mazda was amazing. Shawn, Josh, Javier and John Patterson were determined to get me a vehicle that I would love, at a price that I could do. I felt so taken care and I am thrilled with my new Mazda CX5. It is exactly what I need to run kids around, feel safe and enjoy driving. I would highly recommend purchasing your vehicle at Tustin Mazda. Go see Shawn!

RasG16

Oct 27, 2015

Shaun was awesome, great personality and very professional. He made the process of buying a car very simple, easy and not to mention very FUN! :) My entire experience at Tustin Mazda has been the best. Everyone was friendly and attentive. I will definitely recommend Tustin Mazda to my family and friends.

AJHILL77

Oct 25, 2015

He was a great guy! He gave me exactly what I was looking for at a great price! I recommend going to Tustin Mazda and asking for Mitch!

Chkim1

Oct 21, 2015

I just bought two Mazda 6 this week from Tustin Mazda dealership and I got great deals and service with Rossi Benavente. We had the best experience at a dealership ever!Rossi was highly professional, knowledgeable and courteous. He opened doors for us, got us drinks and lunch and offered to pick me up from home. He worked very hard and late for us until late on Saturday night. It was a pleasure to work with him. I strongly recommend Tustin Mazda and Rossi Benavente there. He is no pressure sales guy and wants you to get the car you want.Mazda's are more sporty and drive better than the competition in this category. I had Toyotas and Honda's for years but Mazdas are more fun to drive and better looking.Sincerely Chang Kim.

hlev86

Oct 20, 2015

Had an incredible experience at Tustin Mazda today. Not only did I leave with a car that perfectly suited my needs (a 2011 Mazda3), but I also felt very taken care of by Jimmy Feinstein and the whole staff. I spent a long time making up my mind, and Jimmy was incredibly helpful and patient. He wanted to make sure that I would leave with the car that was right for me. He walked me through everything--from the features of the car to the fine details of the paperwork--and he made what I expected to be a very daunting process simple and fun. Everyone who I met who worked at the dealership was incredibly friendly--great environment!I drove over an hour to buy a car from this dealership, and it was definitely worth it.

bnoi

Oct 14, 2015

Let me start off by saying that Sammy had been a tremendous help and a pleasure to work with during the process we all dread. I had gone car hunting and finding a good price to trade in the car we currently owned and going alone (initially) and being a female, I expected dealers to take advantage and low-ball the value of our vehicle - which they definitely did. Before arriving to the Tustin Mazda dealership, I called them while I was at another one and told them my situation. Driving around from one dealership is a tedious task and I let them know upfront I did not want my time wasted - rest assured, it was not. I originally spoke with Sammy when I called and not long after, their finance manager, Tony, called and told me they could work with what I asked (plus extra goodies!). Of course, once the other dealerships we dealt with heard about this, they were ready to match Tustin Mazda's deal in addition to other "benefits". Due to the honesty of this dealership from the start in comparison to the others, we decided to stick with Tustin Mazda and completed our business with them. We went in, got the trade-in value we were looking for, found a new car, and throughout the process they were all very transparent. Another dealer even tried to offer a lower payment and when I spoke with Tony about it, he did the calculations while on the phone with me and told me what the other dealer had failed to enclose.All in all, I would recommend Tustin Mazda for anyone interested in purchasing a car without any headaches or fuss. With this dealer, the buyers can be happy to know they will not be lied to, should not expect any hidden fees that were not discussed, and people that are completely on your side. They made the process as painless as they possibly could and handled everything for OUR benefit.

Tom DAVIS

Oct 12, 2015

My primary points of contact were Jim Feinstein, Internet & Fleet Director, and his assistant Chance Asue.I purchased a new 2016 Madza MX-5 Miata on October 11, 2015 from Tustin Madza. I would like to go on record that their staff provided an outstanding level of Customer Satisfaction throughout the entire process including: Located and obtained a car in very short supply. Held the verbally agreed price throughout the several month acquiring process, despite the pressure of offers by other parties of several thousand dollars more.Offered full financing options.Then offered unilaterally a prior Madza owner discount at the closingOffered a discount service voucher and complimentary maintenance for several items.Recommend giving them a try.Tom Davis

DW

Oct 11, 2015

Bought my Mazda 6 at Tustin Mazda, and I couldn't have asked for a better experience! Harvey Garte really made everything so easy, stress- and pressure-free. He answered all of my questions, and went over every feature in detail. Even had me laughing during the test-drive. This was the type of experience everyone hopes to have at the dealership, and Harvey and everyone at Tustin Mazda did not disappoint. This was the second time I've bought a vehicle there. My experience that first time was such a good one, that I had already decided which dealership I'd buy my second Mazda from before I even knew which Mazda I was going to buy! They were great to work with then and they are still great. So happy to have my dream car, thanks to Harvey and Tustin Mazda!

michelle

Oct 11, 2015

This was a truly unique car buying experience. Everyone who helped me buy a car at this dealership was an expert in their field. There was no run around. Everybody was upfront and honest and went above and beyond to help me purchase the exact car that I wanted and really worked their magic to make it fit into my budget. The really amazing thing is that I shopped around for weeks at several different dealerships and got nowhere and was left tired and pretty frustrated until I went to Sammy, Tony and Lori at Tustin Mazda and in LESS THAN 2 DAYS I GOT AN AMAZING DEAL FOR EXACTLY WHAT I WANTED - I didn't have to compromise on anything, no games, just great service. I've worked at a dealership before and this is a truly different car buying experience than I am used to. It is such a pleasure doing business with them. I am really glad I went here and I would highly recommend this dealership to everyone.

carbon driver

Oct 3, 2015

Very smooth purchase experience with Tustin Mazda. Sammy was helpful every step of the way, and even got the vehicle I wanted transferred over before I ever signed anything. Got a fairly rare configuration, but they still honored the good pricing I had received from another dealer. Very easy purchase, won't be my last from Tustin Mazda!

Hamilton Family

Oct 1, 2015

We just bought our 6th Mazda from Tustin Mazda. My wife and I have bought numerous vehicles over the years. Tustin Mazda stands head and shoulders above the rest. Let me explain why. First, John Patterson the owner. John is the ONLY owner to ever make himself available to the customer. He has an office on the sales floor and is constantly walking the floor. He takes the time to approach each customer and ensure they are being taken care of. John is also very involved with charities.As for salesman, we only work with Jim Feinstein. Jim isn't the typical high pressure salesman that most car dealerships are known for. On numerous occasions, Jim has taken the time out of his busy schedule to show us vehicles, only for my wife and I to leave undecided. Jim also came in on New Years Day to sell a car us a car because my son's car died on him. Jim has never pressured us into buying a vehicle. He also takes the time to learn what you are looking for, as well as your budget and will look for vehicles that fit into both. Jim also makes sure to get you the best deal he possibly can, making the customer feel valued. Tustin Mazda has always never made us felt bad when we left without purchasing.

ecmazz

Sep 29, 2015

Shaun McCray makes car buying a pleasant experience! Yes, you heard me right! No games, no upselling (I already had warned him about that) just genuine and very personable. He made us feel like we could trust him right from the start. We got the car we wanted, at the price we wanted!!! He stayed true to his word and that is impressive with any car salesmen. No bait and switch here. If you're looking for a new Mazda, this is the place to go! I was ready to buy within a week's time frame and Shaun had me driving away a very happy customer. I do all the car buying/leasing in my family and this was the first time I have ever dealt with Mazda. I highly recommend Shaun McCray to anyone who is looking to buy a vehicle, as he's a straight shooter and cuts to the chase. He didn't waste my time (which is highly valuable to me) and that in itself was greatly appreciated!

kolson28

Sep 29, 2015

I just purchased a 2012 Mazda3 Hatchback here. Sarah Posell and Harvey Garte were beyond amazing to work with! This is the first car I have ever purchased and I was worried about finding the right car within my financial limitations. I told them what I wanted and what I could afford and they went to work! I ended up with exactly the car I had hoped for and better financing than I expected. Sarah took the time to consider my lifestyle needs and made great recommendations. I really felt taken care of and confident that both Sarah and Harvey were going the extra mile to make sure I was a satisfied buyer. I feel really lucky to have worked with them and will continue to go to them for all my car needs. I hope they don't mind me calling in with questions throughout the life of my car :) Thank you so much Sarah Posell and Harvey Garte!!! I love my new car!

Susanadag

Sep 29, 2015

Sammy was very helpful and friendly. Great service! Sammy was very accommodating of our scheduling needs. He showed me all the cars features and made sure I was comfortable before I took it home.

Cmaurin23

Sep 27, 2015

We came here on a Saturday to test drove the Mazda3 and fell in love with it. Thanks to Sammy he was awesome and got us a great deal on a Mazda3!! Can't wait to drive it off the lot.

eatondo

Sep 26, 2015

I just bought my 2016 MX5 Club Edition from Tustin Mazda. This is my 7th Mazda purchased from them and my favorite car ever!! It is amazing and beyond fun to drive.Shaun McCray made the entire purchasing process easy and fun. He knew how excited I was about this car and made sure it was shiny and beautiful and waiting for me when I arrived.Thank you Shaun, John, Debbie and everyone at Tustin Mazda for being so professional and making the entire process so fun.

Tjoanis

Sep 26, 2015

Shaun was awesome! He listened to what I wanted with my next car and delivered just that. He asked about my everyday life to get a better idea as to what I would need as well. His personality was so inviting and made it easy for me to understand everything I needed in order to purchase the vehicle. I'm only 22 so doing it on my own was a new experience and Shaun made that process ten times easier. Thanks!

JuanG

Sep 18, 2015

Tustin Mazda worked hard to help me get a new car. They went above and beyond what any other dealer would have done. Thank you.

ZoomFan

Sep 9, 2015

Fast and efficient. A pleasant experience compared to most other dealerships. Our dealer, Jim Feinstein at internet sales, respected our time and did not add any marketing "fluff" during our walk-around and test-drive of the Mazda 6. He knew exactly what I wanted, knew the exact trim I was looking for without pressure to add options I didn't want, and didn't mind me running the car through its paces. If you're looking for that particular Mazda model in the exact trim you want, and be out the door in about an hour, I highly recommend contacting Jim. A great buying experience overall!

tustinlocal

Sep 3, 2015

We purchased our second vehicle today from Tustin Mazda--a 2015 Mazda 3 (we had purchased a 2015 CX-5 last year, which we still own and love, but we needed a second commuter vehicle). I worked with Jim Feinstein. He was outstanding, and the service overall was excellent. We have been very pleased with our experiences at Tustin Mazda, but today was especially refreshing, as I had been on the car hunt for about two weeks (lost and straying from my Tustin Mazda home), but in the end I found that Tustin Mazda is truly the best. Great prices, great people. Fully recommend.

Diddee

Sep 1, 2015

For some reason my previous review didn't show up. Possibly because I'm using my brother's account who left a review before. I was referred to this dealership by my brother who purchased a car for his daughter about a week ago and was so happy with his experience there. I didn't purchase a car yet but if I do choose Mazda this is where I will be going. Great customer service and a very relaxed environment.

CHERI32286

Aug 31, 2015

Shaun McCray and Rossi Benavente were AMAZING! My husband and I were SO please with our experience at Tustin Mazda! I would and will recommend them to all of my friends and family! They made us feel very comfortable with our purchase and we couldn't thank them enough! They always had a smile on their faces and they did a great job making us laugh! A HUGE "Thank you!" to the both of you!We are so pleased with our new CX5!

bones

Aug 27, 2015

I was cautious about going to dealerships to by a new car. I went to several dealerships in the surrounding area to compare what I already knew about the car. I had a few very bad experiences. I went back to my first choice Tustin Mazda and continued to feel more comfortable and we decided on a bottom line price by text. This was more than I wanted to pay but it was close so I agreed to purchase the car I wanted in the color and trim I originally desired. They did not try to upsell me rather the salesman gave me a choice with the price difference on manual trans or automatic. The internet sales team Jim, and other team members have some concern for your happiness and want you to be a return customer for your next car.

Diddee

Aug 26, 2015

Just purchased my daughter her first car and am extremely happy with the service we received here at Tustin Mazda and especially from Our salesman Rossi Benavente. One thing I must say is that he really isn't that usual sleazy car salesman we all know and hate. He genuinely cared about our wants and needs, he didn't pressure us into buying as well. We actually bought the car 3 weeks after we initially came to look at the car. I will most definitely recommend Tustin Mazda and Rossi to all my friends and family. Thanks so much!!

PSPATRICK

Jul 30, 2015

My experience with Tustin Mazda and more specifically with Jim Feinstein was for sure the best by far.From my very first telephone call with Jim all the way to delivery of my car, was a total pleasure.No pressure, no games. Just honest and VERY FRIENDLY. I didn't have the popcorn but it sure smelled delicious. Thanks Jim, You are the BEST!

Negra

Jul 28, 2015

well, excellent attention, easy for location dealer, very good delivery, nice attention for financial lady, excelente atencion de Victor centeno y asesoria. Gracias por el servicio

2008 Miata

Jul 25, 2015

If you are looking for a dedicated professional who will give it to you straight on pricing, knowledgeable about cars and a no pressure buying experience, just ask for Jim Feinstein.I exchanged a couple of calls/txt/emails on a Monday with Jim and met up with him that night to check out a 2006 Miata on the lot. We took it for a test drive and he explained all the features along the way. We went back to the dealership and talked #s and was told that there wasn't much room to work on the price (it was priced pretty aggressively and he had comps of other similar Miatas available around the area to prove it). I told him I would shop aroundWe exchanged a few emails/text during the week on status. Fast forward to Sunday morning; I saw a newly listed 2008 Miata at his dealership on autotrader. I sent him an email with an offer at 7:30 am and he called me back within 30 mins and we worked out a deal. This was 8 am in the morning on a Sunday morning; the dealership doesn't open until 10 am on a Sunday! He even met up with me at the dealership at 10 am to finish the paperwork - all this on his day off. Thank you Jim and team (Don, Chance, and Omar) for this wonderful buying experience.

meotahiti

Jul 24, 2015

Wonderful experience with Victor. No problems. Met the owner also. Popcorn was good and will be in every day for more... Loved the experience... thanks for making it so pleasant. Got a good care also, but more important, made new friends... Keith Merrill

DennyPez

Jul 18, 2015

From A to Z the experience at Mazda Tustin was stellar. Shawn took care of us from the start and made the whole process a breeze. Came with the whole family to ensure the new car will fit our needs and even the kids enjoyed the experience because of how they were treated and included. Two thumbs up for John's dealership and staff from the whole family. Plus, our new CX-5, a dream!

Mark

Jul 16, 2015

Sammy was very patient with me. I told him what my needs were and he began to recommend cars while asking me more questions to help me. It was a great experience and he was not pushy! Thanks Sammy for helping me get a car that would help me with my disability. Thanks you also for making me feel comfortable and confident. Buy a car from Sammy he's the best!

Rcarvajal75

Jul 15, 2015

I purchased by third Mazda from Jim Feinstein on 7/9/15 and as usual I received excellent customer service from him! Each time he has made the process easy and has been very friendly, informative and gotten be great deals on my Mazdas. He takes the time to discuss all aspects of the sale, vehicle and financing as though you are his only customer. I'm loving my new Mazda3 and when I'm the market for my next car, I'll surely be returning to see Jim again at Tustin Mazda!

buyer

Jul 14, 2015

Just purchased a new car with the Costco buying program and was totally impressed with the speed and efficiency of the deal. The dealership is heads and shoulders above any other car buying experience I have had. Friendly staff, clear information on the price and deal, and the car was ready before I was done with paperwork.

CAZ1

Jul 8, 2015

Traded my car in on 4th July weekend. As usual the service was friendly, professional, and helpful. Although they are not particularly fast getting me out of the door just tells me that they are doing the job to perfection, and not trying to rush me into getting the first thing that can be pushed onto me. They discussed at length what I required, and did not force anything on me. I came away feeling satisfied that I had the right vehicle, and driving it over the last few days confirmed that. So I would like to say a big thank you to Jim Feinstein and the rest of the guys that helped me that day.

king

Jul 2, 2015

Sammy was very nice and seemed like a honest person. He helped us get into a CX five which is one of the best SUVs we have had!! Come to Sammy if you want a car he is very nice.

mattcho21

Jul 2, 2015

I came here with my mom expecting to deal with bad customer service and a sales man who would try to push more on my mom and I, but Sammy was not that sales man. He was very caring and helped us get the best deal possible. I could tell he really cared about our needs and what we wanted. A bonus is that all the customers that came to this Mazda dealer came and left with happy faces. I didn't hear one customer leave angry while I was here. definitely would come here again

Jb83za

Jun 12, 2015

Sammy was great. No pressure and easy to deal with. Really had the customers needs in mind. I highly recommend anyone comes in and buys a car from Sammy

Edwin estremera

Jun 7, 2015

After consulting with your representative I became very comfortable and at ease with the buying prosess as I am a first time buyer. His honesty and sincerity dispelled all the rumors I have heard about cars salesmen. I am seriously contemplating purchasing a vehicle from this dealership solely based on the rapport I gained with Louis. I strongly recommend his service!

bltarnowski

Jun 6, 2015

THANK YOU Mazda of Tustin and specifically Jim Feinstein. I could not have asked for a better experience when buying a car. They were respectful, reasonable, honest, and actually listened and responded to what we had to say. Before buying with Jim at Mazda Tustin, we got the run-around many other places. Here we got straight answers and they were able to get the exact car I wanted. I felt like I was treated as part of their family. Jim set the bar high for what the rest of my car buying experiences should be.

andytran97

Jun 4, 2015

When I was looking into buying a car my greatest fear was dealing with the "commission hungry" sales person. Before even meeting Chance I had the opportunity to talk to him over the phone, and explained what I was looking for and my budget. As soon as I met Chance all of the car salesman stereotype were literally non-existent. The guy was so down to earth! He was extremely informative and professional. At no point I ever felt pressured into buying a car. When I got there he pointed me to the car's I had questioned over the phone and he was very patient as I tested him on the knowledge I had researched online, and kindly explained the differences in every model I was looking into. I could write a whole essay on how great the service was, but let me try to highlight my experience in a few points. - Easy to work with - Professional - Honest - Great customer service - Knowledgeable - Fair

richard 86

Jun 3, 2015

Easy to work with. Professionl and courteous. Good inventory of cars and was able to test drive on freeways as well as surface streets. Highly reccomend.

Kalvin

May 27, 2015

The car I recently bought had an issue with its drive side window. Chance helped me get it serviced so it would roll down again. It was great customer service.

Jesse G.

May 26, 2015

I traveled over a hundred miles from Palmdale to see if what Tustin Mazda offered was real. The answer is yes, this dealership is the real deal and the miles I traveled was worth the deal I got! This dealership is friendly, non aggressive and places the customer first. If you visit any dealership make sure Tustin Mazda is on your list....ask for Jim Feinstein, who is not only a fine car professional but equally a good person as well. Management should be aware that it was Mr. Feinstein's attentiveness and "customer first" style is what got me to come in this Memorial Day weekend. Thanks Jim, for getting me the Mazda 6 I wanted and within the budget I had set for myself.Jesse

Kalvin

May 25, 2015

Buying a car is a difficult and arduous ordeal, but Chance made my experience much less worrisome. Not only did he find me a car perfect for my needs at a great price, but he made buying the car easy and painless. I highly recommend buying with Tustin Mazda.

Wesley

May 25, 2015

Jim was very straight forward and honest with us right from the beginning. I came in looking for a 2015 Mazda3 I Touring without all the fancy bells and whistle. Jim sat down with us and broke down the offer price very easily before showing us a couple of models. He was very courteous and didn't pressure us into buying a more expensive version. In fact, he worked with us and gave us a great price with a couple of perks thrown in. The detail he went through when explaining the car and the effort he went through to make sure that we got the top notch service was very much appreciated. Long story short, the pricing was very straight forward and fair. The service overall was also very friendly and we even were greeted by John Patterson, the owner, a few times. Jim is an awesome salesman and I would definitely recommend him to my future Mazda buyers!

Anthony V

May 18, 2015

Was recently involved in an accident where the driver at fault totaled my vehicle. I saw Tustin Mazda near Enterprise on Auto Center Drive and decided to walk over to check out the new vehicles. I'd like to call myself a Mazda loyalist since I am a fan of their cars since I was little.Harvey helped me out and patiently worked with me in finding my car. I really wanted a Mazda3 hatchback with a manual transmission, but they didn't have the color I wanted. Sure, they could've tried selling me something else, but Harvey knew what I wanted and he pushed to find a vehicle that suited my needs. The dealer had to end up trading for the vehicle, which took a while. But they were able to get my car swiftly and kept me posted. Still loving the car to this date. Always a pleasure to drive. And also was a great pleasure to work with Harvey and the folks at Tustin Mazda. Would highly recommend Harvey if you're searching for a Mazda!Thanks Harvey!- Anthony

elisakay

May 6, 2015

Harvey is fantastic. We bought a new Mazda 3 for my 17 year old son. Tustin didn't have the color he wanted so Harvey jumped on the computer and found it in HB. While, we waited for financing, Harvey and my son went to pick up the car. Couldn't have been more painless. Kid is happy and we're happy.

Happy mom

May 6, 2015

We were looking for a preowned car for our teens first car. Harvey greeted us with a smile and asked our price range..never did he offer anything over our range and included our teen in all conversations by using his name and making him feel important in the discussion. We also dealt with Harvey from start to finish no passing us off to managers. This was the best experience we've had in buying a car! Ask for Harvey he's the Best!!!

GotIt

May 5, 2015

I placed interested in a 2013 Toyota they had on the lot. I spoke with Jim who was great. He didn't push me into the vehicle, in fact, he was very patient and made the purchase easy. Definately recommend this place. Johnny

tanyuhhh

May 5, 2015

I just had a fantastic experience at Tustin Mazda with the help of Sammy Rahman! I had a pretty good idea that I wanted to purchase the 2015 Mazda 3, and Sammy made sure that I was able to test drive both the iSV and the iSport. I ended up deciding on the iSport, but the exact color I wanted wasn't at the dealership. Sammy was nice enough to provide a courtesy vehicle for me to use for the couple days that it took to get the exact car I wanted. I am so excited about my new car and a very satisfied Mazda owner!

Happy 2-Mazda Family

May 4, 2015

I just bought our second Mazda. Last year I got a CX-9 for my wife and we love it, so this year I bought a new Mazda6 Grand Touring (yesterday) for myself. The salesman I had for both purchases was Sammy Rahman and I was very satisfied dealing with him, from the test drive, through making the deal, and then having him show me all the features of the car. My wife and I are very happy to be a 2-Mazda family now!!

Rayades

May 3, 2015

I was just in a car accident and needed a new car after I found out it was a total loss. I looked into Mazda and fell in love right away. But what sealed the deal for me was Jim Feinstein. He never acted like a stereotypical cars salesman. He was always honest, listened to my wants and needs, and led me in the direction that suited my best interest. He was so personable and made the process so easy. I wouldn't buy a car from anyone else!

danielle digrado

May 2, 2015

Just had a great experience buying a Mazda 3 from Jimmy Feinstein at Tustin Mazda!I was really torn between the Hyundai Elantra and the Mazda 3s, and Jimmy made the car shopping experience great. I ultimately chose a Mazda 3, which just happened to be the better option for what I was looking for. He really worked with me to find a car that was within my budget and had the features I wanted, and also worked with me on the price to be sure that I got in to a car that was something I could afford as well as love, and I never felt pressured to get anything I didn't want. Thank you so much for making this experience as stress-free as possible! I love my new Mazda!

Guanzo

May 1, 2015

I was a tad bit worried when shopping for a car as I've heard many horror stories in the past. To my surprise, the second I stepped onto Tustin Mazda I was pleasantly surprised. Rossi was the salesman that greeted me and did so with a smile which made me feel at ease from the start. He walked me through the whole process from finding the right car for me, test driving and getting me a great price! I highly recommend Tustin Mazda and of course Rossi as he was very easy to work with and not pushy at all as most dealers are. Thanks! I love my Mazda 6!

mahmudaq

Apr 29, 2015

One of the best new car buying experiences ever! Sammy Rehman explained the differences between the different trim levels of Mazda3 and also got me the best lease deal possible! I test drove Mazda6, Mazda3 2.4l and Mazda3 2.0l and finally settled on the Mazda3 2.0 i Sport because it was the best deal within my budget and also had all the features I needed. The finance department was also great. They explained everything very well and I was done within 15 minutes!

ppatel122

Apr 28, 2015

1 year ago I bought a Mazda3 at Tustin Mazda. I enjoyed my experience there so much that I wanted to get a new CX-9 from them too but it seemed like the better deal was at another dealership. Of course when I got there the car I wanted was no where in sight. After all the games they played trying to get me into a SUV out of my budget I got frustrated and left. Harvey at Tustin Mazda got me a great deal quickly with no haggling or pushing and in the end now I have 2 awesome cars from a great dealership. Harvey told me that he had 2 models at the price we talked about on the phone and when I got there, there they were. No games telling me they got sold just before I got there. No pushing me to get into a pricier version with more options, he got me exactly what I went there for.

Tim

Apr 23, 2015

Luis was amazing to work with. No-pressure & professional. He will put the customer's needs interest first. He goes the extra mile to make the buying experience an enjoyable one.

Jricard1

Apr 22, 2015

Excellent customer service. Knowledgeable and experienced. Made me feel comfortable and pleased to purchase my first car! Thank you Sammy! I appreciate all of your excellent service.

roadrunner86

Apr 22, 2015

I just leased a new 2015 Mazda 6 Touring and got an amazing deal. Sammy Rahman made sure we got exactly what we looking for. He answered all our questions and provided with the best possible option and negotiated from our side to get a sweet deal.

Shopping Meow

Apr 14, 2015

Saifur "Sammy" Rahman is the man in Tustin Mazda. He is very attentive, helpful and friendly which make a hassle free auto buying experience I ever have!! Thank You. Sammy & Lori ( Finance Director)!!I really appreciate the customer service with this dealership!

author

Apr 3, 2015

Ted was super helpful and not pushy at all. He was very understanding and helped work through all my needs and wants. I couldn't have asked for a better experience buying my new car! Thank you!!!

furryboy21

Apr 3, 2015

I moved to Orange County 8 years ago, and needed to find a dealership in the area to continue servicing my 5 year old Mazda Tribute. I planned to keep my car. The dealership's service department was my introduction to Tustin Mazda, and in these last 8 years, I have been consistently pleased with their outstanding service; however, my 13 year old car was behind the times technologically and beginning to need more expensive repairs. One afternoon, my husband and I met Harvey Garte while looking at new Mazdas on the lot. He impressed us as a salesman we could trust. He was very friendly and very helpful, and most importantly, he did not pressure us, but asked if he could keep us updated. When we returned to buy a new car, we met Shaun McCray who was also a wonderful salesperson. I chose my car...a beautiful Mazda CX-5, and from that point on, our experience was very positive. Paperwork ran smoothly and in a timely way, Nothing left to do, but drive away! Harvey gave us a short tutorial, then set up the audio. The Tustin Mazda employees have been like family to us for 8 years now. It's that very personal and caring quality they give. I'm so happy with my new car, and I look forward to many years of quality service.

inez72787

Apr 1, 2015

Harvey did a great job helping me find a reliable car for my family and I. He listened to the needs and wants of the customer instead of just trying to sell to the customer. He took his time and did an amazing job explaining each step. Thank you Harvey!

PF

Apr 1, 2015

We've been searching a 2016 CX5 for a while but couldn't find the right car with the right color. This place has plenty of them in the inventory so we decided to visit. Sammy was very helpful to get us a good deal. It was the end of the month so this place was packed and we stayed for a while to finish the process. The financing lady was very nice too.

Grant J

Mar 31, 2015

As a first time buyer, I was wary of stepping into the entire process of purchasing a car. The first time I stopped in to look at cars, Rossi Benavente introduced himself with a smile on his face and answered any questions that I had. Even when I told him that I was there just to look around and take a test drive, he was patient and gave me his full attention. When I was ready to purchase the car, we were going through the paperwork as I kept narrowing down the price, and I am happy with the result. Rossi was never pushy, put in the effort to get the figures to where i wanted, and guided me through the process.

Sportsbud

Mar 30, 2015

Greatest car buying experience yet. I previously had a BMW 325i and bought a new 2015 Mazda3 Hatchback. It's white with black rims. I love it. The atmosphere and Mazda employees were so helpful. Jim Feinstein was especially exceptional and sealed the deal. Everything that I was looking for was there. I absolutely loved my BMW, but I'd have to say, I'm sold on the Mazda. I highly recommend going here to look for a car. Right car. Right price. Right service. So excited to drive my new car!! :D

sportsbud91

Mar 30, 2015

Greatest car buying experience yet. I previously had a BMW 325i and bought a new 2015 Mazda3 Hatchback. It's white with black rims. I love it. The atmosphere and Mazda employees were so helpful. Jim Feinstein was especially exceptional and sealed the deal. Everything that I was looking for was there. I absolutely loved my BMW, but I'd have to say, I'm sold on the Mazda. I highly recommend going here to look for a car. Right car. Right price. Right service. So excited to drive my new car!! :D

tricia

Mar 30, 2015

I chose this dealership because I had a friend who recently bought a new car from them and had a great experience. I couldn't agree with her more! On my first visit, I had two cars in mind to check out. There was no pressure from Harvey while I test drove both, and he answered all of the questions I had, giving valued facts and advice here and there. I left definitely leaning toward one of the models, and Harvey followed up with finding the exact car I wanted. His communication was great and I came in the following weekend to make my purchase. So now I have a 2015 Mazda 3 hatchback in my garage and I couldn't be happier! I would definitely recommend looking for a car here. Thank you Harvey and Tustin Mazda!

Mnduque

Mar 29, 2015

Bought my first brand new car last week. 2015 mazda 3 hatchback! Jim was able to get me the car I wanted, made sure I had a good experience, and made sure I left with a smile on my face. Not once did I feel pressured to leave with a car I did not want. I would definitely recommend Tustin Mazda to anyone.

TannerHoloubek

Mar 29, 2015

The Tustin mazda gave me great options. The car I got, red 2015 mazda 3 hatchback with an appearance package and I love it! Also the car has all the technology that i wanted. Overall it was a great experience!

NicholeMoor

Mar 23, 2015

I can't even begin to describe how big of a fan I am of Tustin Mazda and Jimmy Feinstein. This was my first time buying a vehicle and definitely won't be my last time buying one from Tustin Mazda. From the time I arrived at the dealership I knew I was buying at the right place. Jimmy was a great salesman and did everything in his power to help me out. I drove away with a car I never thought I could have and am so insanely thankful for the service I received. Come here and you won't regret it. Ask for Jimmy and you'll get humor, care and an amazing car!

pclau

Mar 23, 2015

The employees at this dealership were extremely helpful and Harvey, especially, was wonderful to work with! Their streamlined service made (what can be) an overwhelming process quite easy and I greatly appreciate them for that. I will absolutely be back in the future!

Skillian

Mar 22, 2015

I went to the dealership just to test drive 6's and 3's and connect with someone there because I had an opportunity to purchase a Mazda employee lease return vehicle through a friend that works at corporate Mazda in Santa Ana. Sammy befriended me very warmly and understood I wasn't there to buy from him but just see the cars I was interested in. If I purchased a car through corporate, the deal would culminate at the Tustin dealership. The lists of lease returned vehicles never seemed to produce just exactly what I wanted. During my second visit there I met Shaun, a great guy as well. As I was there on my fourth visit, not to buy but just look again, Sammy worked with me and we worked out a great deal on a sweet Mazda 3, he really did his best to get me right down there in the lease return price neighborhood and treat me well.Everyone at that dealership was real and friendly and warm. I would suggest to go nowhere else but Tustin if you want a Mazda.

Caples

Mar 15, 2015

Harvey took great care of me, he was to the point and honest about everything. He did an excellent job of making the process painless and efficient. One of the things that really stood out to me was how friendly and patient he was with my 6 year old, who you can imagine wasn't enjoying the time. All in all we were out of there in about 2 hrs

amber

Mar 9, 2015

Sammy is a great salesperson! He found the perfect car for our family with no hassle! The environment is clean and the staff is very friendly. If you have kids, the kid room is great. We even got free lunch!

lia

Mar 9, 2015

I purchased a certified pre-owned car from Harvey Garte at Tustin Mazda. The whole process took only a few hours and Harvey made sure I got the best deal. Jonathan Toader was also great in showing me ins and out of the my new car. The car runs perfectly and they even included a warranty. I would buy from this dealership again. Thank you.

RandyF

Mar 6, 2015

Me and my wife were looking for a new Mazda. We did our research for months and decided to look for a 2015 CX-5. With good reviews in yelp and dealerrater, we went to Tustin Mazda and we did not regret going to this dealership. We were greeted by Harvey Garte. He was very professional, patient and knowledgeable. Explained everything to us from the differences in the model and the features of the car. There was no pressure in buying and gave us a really good deal. We met John Patterson, owner, who was nice, respectful and professional. Debbie from finance was very friendly and knowledgeable. Highly recommend this dealership and look for Harvey Garte. Excellent experience! Thank you Tustin Mazda for our third Mazda!

kevin1995

Mar 3, 2015

So as i was shopping and looking for my first new car i was honestly did not thinking of going to a big dealer..and buying from a small dealer on the side instead. I was thinking it might be more affordable to go to a small dealer on the side . And for someone reason we ended up at Tustin Mazda and man was that one of the best decisions i had made! As we approached the lot right away Harvey attended us and in minutes i was already looking at my dream car and couple minutes later i was on the road test driving the car. The finance portion was very nerve racking due to our credit wasn't so great but oh man did they try to do everything possible to finance us and now I'm in my new 2014 Mazdaspeed3 and couldn't have been more satisfied on how our purchased came out!

jim

Mar 2, 2015

I purchased a used car from Harvey at Tustin Mazda. I got the car I wanted at a fair price, and left very satisfied. The whole process took only a few hours. The car runs perfectly and they even included a warranty. I would buy from this dealership again. Thanks!

redpaintislove

Mar 2, 2015

I'm not a veteran at buying cars, but I had a really good experience with Sammy. The dealership in general was very clean, everyone was professional and friendly. They gave me an amazing deal and Sammy was very knowledgeable about all the features on the car. He didn't pressure and just let me test drive and play around to see how it felt without being pestered.Great experience, would recommend 100%

MCM

Mar 1, 2015

Thank You Victor for your great help. You made it so easy for me to drive out with a new car. Your were Great. Was a good deal and was a pleasure to work with you and I will recommend you to my family and friends.

MJ

Mar 1, 2015

I went to Tustin Mazda last week to get some prices on used cars. Victor was excellent in helping me. I felt he was fair and honest and I was able to purchase a car within my budget. Victor gave me a great deal and I am very pleased with the service. I would recommend Victor and Tustin Mazda to my friends.

pauldbackus

Feb 27, 2015

I went to Tustin Mazda late on a Friday night to check out the inventory with my fiancee. Harvey asked if I had any questions and invited us inside. I said that I would like to come back in the morning to do so some serious shopping, and he said he would be happy to meet me then (no pressure to figure everything out right away). He let me test drive all of the cars I was interested in, and let me know the pros and cons for each without any pressure to buy. I was annoyed when signing the final paperwork that the people in warranty would not take no for an answer to the extended warranty options, but Harvey says that he has already talked to his boss about making this aspect of the process less high pressure in the future. Thanks for the sweet new Mazda 3 guys :-)

rickyricardodo

Feb 27, 2015

I went to the dealer again to see if I could get my 2016 sticker (which the dealer nicely paid for me!) and Victor made sure I received it in the mail. I got the sticker in the mail yesterday... Thank you so much! highly recommend!!

g13merryman

Feb 24, 2015

Sammy was very nice..he was the best person I have ever had the pleasure of working with. he knew everything about the car and gave me a great deal

Nigel

Feb 23, 2015

Just wanted to say that Rossi and the whole team at Tustin Mazda are just great! He was able to get me into a beautiful new CX-5 with very little haggle. I wish my past car buying experiences were as easy as this but then again this dealership is a step ahead of the game when it comes to customer service. I highly recommend Tustin Mazda if you're in the market for a new car and especially Rossi as he was very knowledgable in their product and helpful in making the right car choice. Thanks again!!!

bcoynejr

Feb 22, 2015

After many dealerships/community car lots, then to Tustin Mazda! Great, no hassle experience, and Harvey listened and stuck to "our" plan. Fantastic CX-7!

Felipe

Feb 21, 2015

Great experience buying from this dealership! My sales rep answered all questions I had, was really friendly, and helped me make a good decision buying my car without putting pressure! Definitely recommend!

Agflores94

Feb 20, 2015

Went to Tustin Mazda in search for a car and Sammy was the person to help me he is a very kind outgoing person one of the best men to sell u a car he's very friendly and explains everything to you if u go to Tutsin Mazda ask for Sammy Thank you Sammy for All your help I very much Appreciate it keep up you excellent Work ??

knoxjennifer84

Feb 20, 2015

Had a very excellent experience at Tustin Mazda. The staff is very friendly and professional. Working with Rossi Benavente made the whole process smooth and painless. If your looking for an outstanding sales person, go see Rossi ! I love my new car !

lesliechen01

Feb 20, 2015

Harvey was super helpful and patient throughout the entire process. We came in looking to trade in our Honda and found a hiccup with the trade-in value. Him and his team did a wonderful job meeting our needs and we walked out with a brand new Mazda 6.

mc86

Feb 20, 2015

Ted was extremely helpful throughout the process. I purchased my first brand new car through Tustin Mazda, and Ted did an great job walking me through this adventure! He checked in regularly to make sure everything was going smoothly, but he was never pushy: Ted was professional, friendly, patient, and fair. Ted is the man! Overall, I experienced nothing less than EXCELLENT customer service with the entire office staff! So far, I am very happy with my purchase! I would highly recommend Tustin Mazda to family and friends - and in fact, I have already begun to do so! Thank you again for such a pleasant car buying experience.

jojo

Feb 19, 2015

Harvey was extremely helpful throughout the process. I purchased a great car with very low mileage and what an amazing deal it was! Overall great customer service, and very happy with the car. Thanks for all the help Harvey! You went to great lengths for me to take the car home the same day.

Rheem81

Feb 19, 2015

I was in the market for an SUV and finally decided to go with the Mazda CX-5. Rossi helped us from beginning to end and helped negotiate the price down as much as possible. The sales manager and Rossi were very direct and honest and I did not feel that I was being cheated. The salesman kept me informed of when the exact car I wanted arrived at the dealer. He was well informed about the features included in the car and gave me a brief tutorial. He was very patient and cordial during both times we met. I did not feel rushed at any point or pressured to make a decision. He helped us through the entire process until we literally drove off the lot. I feel I would be able to contact him even after the business deal was complete should I have any questions. I highly recommend Rossi and this dealer, they made car buying a fairly painless process.

Froste

Feb 18, 2015

We spoke with Harvey and Kevin. Both were very nice and knowledgeable. They knew a lot about the cars and were able to tell us all of the details. They were very truthful. The most important thing we liked about them was there was no pressure. We didn't get a nagging follow up calls. We did not feel pressure to buy from them at all. They didn't have the color of car we wanted in stock. We were told they might be able to get it in in a couple of days. However, while we were at the dealership going through paperwork, they were able to get a Mazda for us and we were able to drive it home right then. The paperwork process was easy. Probably took us two hours to finish everything. Highly recommend this dealership. Ask for Harvey or Kevin.

Igspit

Feb 18, 2015

Our sales agent was Sammy Rahman who was very easy to work with. Sammy listened to what we wanted and made it hassle free. He was professional and made courteous throughout the process. During negation of a sales price one issue cropped up but Sammy worked with me to resolve to both parties satisfaction. Thanks Mazda and Sammy for making buying a car a friendly environment.

Cchang

Feb 17, 2015

I had the greatest car buying experience because I purchased my car from Tustin Mazda and JT was my salesman. He provided great customer service at a very professional level. You can tell JT cares about his customers which I have found to be abnormal in this industry. I highly recommend this dealership and don't hesitate to ask for JT.

Julia G.

Feb 16, 2015

I am absolutely thrilled with my brand new Mazda CX-5. My entire experience with Tustin Mazda has been superb. I can't begin to put into words the level of customer service I received from everyone I came in contact with. Everyone made me feel like I was spending a million bucks on my new car! I received exceptional customer service from Shaun McCray. He made the entire process fun and seamless. Thanks to him I am an expert on all the features my car has to offer, and I will definitely be recommending my friends and family to him if and when they need a new car.Tustin Mazda is unlike any other dealership I have been to. I was in and out quickly, and I didn't have to deal with the typical BS you normally deal with when purchasing a car.This is my first experience with Mazda, and it has made me a customer for life.

Lizaalon83

Feb 16, 2015

Had a great experience! Thanks to Rossi for being so helpful and patient. I never felt pressured and the process was so efficient, I was done in no time. I would definitely come back and recommend my family and friends with Rossi.

Paetec

Feb 16, 2015

I just leased a Mazda CX-5 the other day. The process was fairly simple and unpleasant. My wife and I were happy with the price. We work with Victor Centeno and he made us at ease. He was not pushy at all.

JIS

Feb 13, 2015

I recently leased a new CX-5 from Tustin Mazda and the whole process was a very easy and painless experience. Working with Sammy was extremely satisfying and enjoyable. He was very attentive to my needs and was always prompt returning calls and answering questions. Tustin Mazda is a friendly and professional dealership, which is not always the case in this business. Go see Sammy and enjoy the experience! I sure did.

rickyricardodo

Feb 12, 2015

Absolutely love my new car!!! I want to thank everyone who made this purchase possible and special thanks to Victor who was there for us day and night! Awesome/friendly guy with outstanding customer service, no pressure and most importantly, no hidden fees! VICTOR is AWESOME, and Lori was terrific and very lovely! I HIGHLY RECOMMEND this dealer if you are looking for a new/used car. Cars are in "like new" condition! Thanks guys

topcj

Feb 12, 2015

Had a very excellent experience at Tustin Mazda! Everyone there was very friendly and very professional. Seemed like i met just about very there. Bought myself a car with the assistance of Victor Centeno, he was very nice and a very chill family guy. If you are looking for a mazda this is the place to be!

acmihm

Jan 30, 2015

I bought my car from Louis, he took care of everything straight from the start and made the car buying experience very easy for me. He was honest and genuine about everything through out the process and continued in following up with me after I bought the car to make sure I was happy. I will definitely be referring any friends interested in a Mazda to him.

4saken

Jan 29, 2015

Just wanted to say thanksto Tustin MZda and Rossi Benavente for getting me into a brand new Mazda 3. This place is unlike any other dealership i've been to. Low pressure and friendly smiles is all you get here. I highly recommend Tustin Mazda and Rossi Benavente if you're searching for a new or used Mazda. =)

Diana

Jan 29, 2015

As a lifelong Nissan customer, this was my first Mazda experience. I contacted three Mazda dealerships and visited two while shopping. I chose Tustin Mazda because I was purchasing a vehicle and what I hope will be a good post-sale service relationship. The dealership appeared well managed. Kevin K, the 'customer advocate' I worked with was professional and very responsive throughout the transaction. He fulfilled every commitment.

Cnunez

Jan 28, 2015

My daughter recently purchased a new car and had an amazing experience which is why I chose to come to Tustin Mazda. The staff there were amazing! I made an appointment with Kevin who was busy and assisted me with another staff who was just as amazing! I purchased a new car and am very pleased with my car. The manager John Patterson was a great manager who came to see if I needed anything and was nice, personable and also respectful which is hard to find with some managers. I would recommend this dealership and the staff to everyone!

Jay Pag-ong

Jan 28, 2015

Had a great experience at Tustin Mazda! Everyone was very nice and very professional. Bought myself a car with the assistance of Jonathan Toader, he was very nice and a very chill vibed dude. If you are looking for a mazda this is the place to be and never hesitate to ask for Jonathan. ????

Knunez

Jan 28, 2015

I had an amazing experience at Tustin Mazda with the help of Kevin K. I came into trade an old car and purchase a new Mazda; Kevin was very helpful and also respectful in the whole process. I am in love with my new, in fact this dealership was amazing that my mom also came a couple of weeks later and purchased a new car :)

Yuri

Jan 28, 2015

I purchased my first car Mazda3 here. Jonathan(JT), the kindest and sincerest man, helped me a lot. Also, he explained all the details about my car after getting it.

Apocbusiness

Jan 27, 2015

Victor Centeno was very willing to go the extra mile to ensure I found the car I wanted. He was very helpful and courteous throughout the entire process. Victor helped make the car buying process as comfortable as possible for me.

Oscar2

Jan 26, 2015

Our salesman, Victor Centeno, was very helpful, informative and professional. he got us through the process of buying a car and it was very enjoyable

Airtree

Jan 25, 2015

Ted was amazing. This is my second Mazda 6 he sold me. Totally happy with the car and the experience. Go see these guys before you buy or lease your next car.

Brisagona

Jan 25, 2015

I had a very nice and stress free experience at Tustin Mazda thanks to Harvey Garte. He was knowledgable, friendly and very helpful. I knew that he had my best interest in mind when it came to the car I was purchasing. I didn't feel as if I was being haggled by a sales person looking to make his next commission. I ended up getting a great deal and a car better than I had expectations for!I would absolutely recommend Tustin Mazda to anyone especially if you have the opportunity to work with Harvey Garte!

Viviana

Jan 25, 2015

This the second mazda I've purchased and by far i have no complaints. Overall my experience was great. I got what i was looking for and Ted was very helpful.

fije

Jan 24, 2015

Victor Centeno YES HIGHLY RECOMMENDED .. look for him if anyone wants to buy a mazda. there's no pressure, no BS, good customer service,friendly, give you more detail about a car, straight to the point & will take care of you. He's the best car salesman that I ever found. Thank you senor Victor Centeno

Hernc153

Jan 24, 2015

Havey made me feel welcomed and helped me find the car that i wanted at a really great price. Thank You so much Harvey Garte!!!!!!

JoannMPan

Jan 24, 2015

The Dealership is very friendly and accomodating. Our Customer Advocate is very helpful. He is so professional. Very accomodating and hard working to have been working on his birthday when we were there. I ma very satisfied. The office even made popcorns for my kids while we are waiting. The Customer Advocate stayed with us, up to the last minute when we are pulling out the dealiership. Excellent experience.

Riah50

Jan 24, 2015

We enjoyed the service provided by Harvey Garte - very customer service oriented. He is friendly, knowledgeable and honest. We got a great deal and love our GMC Terrain!! Overall a great experience and they feed you too!!! Awesome job Harvey and Tustin Mazada!!

BreeKayGee

Jan 23, 2015

I recently purchased my very own Mazda! As a first time car buyer I was a bit nervous. Victor did an amazing job answering every question and exceeding my customer service expectations. He made the experience a GREAT one! Tustin Mazda is the best! I will return and recommend them! Thank you to Victor and everyone at Tustin Mazda!

judy kooi

Jan 23, 2015

Very appreciative of the help and friendliness of Harvey Garte in the recent purchase of my Mazda CX-9. I would recommend him as a salesman to anyone who wants to buy a Mazda.

vannabanana

Jan 23, 2015

After the nightmare experience I had at Mazda at Orange, I worked with Harvey Garte at Tustin Mazda to buy a new Mazda 3 hatchback and he was so knowledgeable about the car. Because the particular type of vehicle that I was requesting is rare, he made sure to keep in constant contact with updating on the status of my new car. Thank you so much!

Yuni

Jan 23, 2015

Victor very helpful, friendly, very knowledgeable and we feel very comfortable during wheeling and dealing. I will recommend victor to my friends because one of my friend is looking for a new car.

halfdozen

Jan 22, 2015

I recently purchased a car for my daughter at Tustin Mazda and would highly recommend this dealership. My salesman, Victor, did a great job of supplying me with answers to all my questions, was with me when I test drove it, kept it safe and sound at the dealership for a couple weeks, then washed and delivered it to me right before Christmas with a big red bow! From start to finish, it was a very good experience. This dealership is very low pressure, extremely friendly and obviously very accommodating to their customers needs.

Siya

Jan 22, 2015

I worked with Harvey Garte to buy my new Mazda and I was beyond amazed by how helpful and how easy he made this process for me. I was able to try out the car and completely fall in love with it before I bought it. Harvey was patient with me and did not make me make my decisions in haste.I would definitely recommend this dealership as it was a quick and easy process and everyone was very helpful.

HolleMan79

Jan 19, 2015

It has been over a week since I bought my car and I just can't stop thinking about how hard Jim and the financial team worked to get me into the car that I wanted. First off, I made an appointment to meet with Jim. He sounded very friendly and personable. And when I met him the next day, we seemed like we knew each other a long time. I never felt pressured and he never seemed annoyed like I was wasting his time. This was the greatest experience that I have ever had at a car dealership. I'll come back when I want another one or my friends want one. YOU ROCK, JIM!

dhunutbai

Jan 18, 2015

I got the car that i wanted a 2013 Mazda. He answered our questions very patiently. I would recommend anyone wanted a MAZDA car to go talk to him. Victor Centeno was very helpful. I am very pleased with his efforts. Very thankful to him i got the car I wanted and the monthly payment I wanted.

Maryg

Jan 17, 2015

This dealership has earned my loyalty. Both the sales consultant (Victor Centeno) and the sales manager (Jeff Walker) were extremely patient in helping me select the perfect vehicle, answering all my questions and presenting multiple offers to consider when choosing my lease. I never felt rushed or pressured and for a car dealership that speaks volumes!!! Thank you for amazing customer service!!

Puroman

Jan 15, 2015

I was in the market for a new Mazda and have bought from Jim before. That time was a great experience and this time was no different. He went out of his way to make sure I was getting the car I wanted and did not try to sell me anything I did not need or want. I was a great experience and a highly recommend him and the staff at Tustin Mazda. Will continue to do business with this dealership. John Patterson runs a great operation there.

dspec

Jan 13, 2015

Working with Harvey was a pleasure. He helped us get into a Mazda 3 Hatchback with all the bells and whistles when I had no expectation of being able to achieve that. I love this car. It exceeds my expectations for handling, comfort, fun, MPG's and overall driving experience. Also, the technology is outstanding and I particularly appreciate the lane assist warning system. It alerts me when ever another vehicle is in my blind spot.Harvey Garte and Tustin Mazda work in the spirit of "serving the customer" rather than just "make the sale."

rickyt59

Jan 11, 2015

This dealership is amazing! If you want a stress free and trustworthy people, Tustin Mazda is the place to be. Ask for Harvey, he's the best and he doesn't tug you around. He tells you how it is and what you're going to get. I can't express my gratitude enough so please go to Tustin Mazda and see for yourself.

sonia p

Jan 10, 2015

After a lengthy search for a car for my 16 year old son, I ended up at Tustin Mazda. Harvey Garte us put us behind the wheel of a 2015 Mazda 3 in a seamless transaction. Harvey is knowledgeable, friendly and understood our needs and our budget. We love the car and received excellent service.

Susan A

Jan 5, 2015

This is the second Yelp Review I wrote. After writing and seeing the first one, it for some reason disappeared.I love my new Mazda3 hatchback. It is the best car I have ever owned, which is amazing since I have had new Mercedes, BMW's and Audi's. My salesman, Harvey, was so helpful and so professional. He took the time to show me all of the safety features as well as answer all of my questions. He even introduced me to the owner, John Patterson. Debi in Finance was very nice and my overall experience at Tustin Mazda was the best I have ever enjoyed. I LOVE driving my s GT and cannot believe the performance, features and how much fun I have while driving it. Thanks to Harvey and everyone at Tustin Mazda.

Ashish

Dec 31, 2014

Thank you Sammy for your friendly service. All my needs were fulfilled.I traded in my old car to buy new CX-5.This was a great buying experience and I definitely recommend your dealership to anyone!

feathers

Dec 29, 2014

Once we decided to replace our 9 year old, 165,000 mile SUV, we read Consumer Reports. Our decision to consider the Mazda CX-5 was definitely a great one, once we met the wonderful people at Tustin Mazda. This is truly a family atmosphere, with a genuinely friendly atmosphere of professionalism and service. Shaun McCray is just the BEST. He was knowledgeable without being arrogant. He showed a true willingness to listen to any concerns and questions that we had, and in the end he made it very easy for us to choose a Mazda. This is our first Mazda experience, and I have to say that after driving the car for a month, I love it! We love Shaun and his whole organization, and would urge anyone considering a car to start their search at this dealer.

TomAlford

Dec 28, 2014

Today I worked with Saifur "Sammy" Rahman to purchase a Mazda 6 for wife and lease a Mazda 3 to use for my work. To date I have acquired four automobiles from Patterson's Tustin Mazda. Sammy has worked with me on three of them. He is my "GO TO" guy. He listened to my needs and got me exactly the deal I needed. He knows his stuff and I was in and out in record time. I highly recommend asking for Sammy when you visit Tustin Mazda.Tom Alford

VTW

Dec 20, 2014

I recently bought a 2015 Mazda 3 here, and working with Kevin Keogh was a pleasure. I came by multiple times to test drive, sit in, and generally check out the two cars I was considering. He was patient, helpful and knowledgable. I met the dealership owner, John, and he was also very friendly. At no time did I feel pressured in any way, and Kevin answered all of my questions.

aaronakzin

Nov 20, 2014

I bought a CX 9 from Tustin Mazda and was helped by Jim Feinstein. Jim was a really great salesman that showed me additional options I hadn't considered. Ultimately I found a wonderful car that I hadn't even considered before through his efforts. Also, they setup great financing for me and were thorough in explaining all the details about additional coverage I might want such as extended warranties and sealants in a very transparent way.

mazdahead15

Nov 11, 2014

I had originally gone to Tustin Mazda to trade in my car and purchase another one elsewhere. I was speaking with Sammy and he helped me with looking at a CX-5. He is very professional, humorous and friendly. After a lot of negotiations, we decided that the Cx-5 was the best vehicle for our needs. Sammy made sure we were satisfied with everything before we left the dealership and said to contact him if we had any questions or issues. Thanks Sammy!

RomanB

Nov 11, 2014

Shaun McCray is the best guy! The overall our experience was stress-free and fun. Shaun is punctual, knowledgeable, honest, friendly, and with the right sense of humor. Also Shaun is on top of communication wave, and latest technologies. We are happy customers - it is a second car we got with Shaun from Tustin Mazda. And we are planning to continue this relationship.

ashks100

Nov 3, 2014

Got a great lease deal from Sammy on a new Mazda 6 2015 i Touring. He was extremely friendly and helpful. The price he gave me was the best possible in whole of Southern California.He gave me the car I wanted and at a great price. He was extremely warm and addressed all my concerns.I would strongly recommend buying/leasing a Mazda or any car from Sammy and Tustin Mazda.Thank you Sammy for the amazing deal and great experience!!

Allydonahue

Oct 29, 2014

Great service! Easy to work with. Go see Sammy!! He's awesome. Thank you so much for all your help! I recommend coming to Mazda of Tustin!

tmorton1993

Oct 27, 2014

Sammy was amazing help, we went it not knowing what we wanted and he was super helpful, friendly, and had a great sense of humor. He made buying a car fun and not stressful. I would definitely recommend Tustin Mazda and would definitely recommend Sammy!! Had a great experience!

NewCarRUs

Oct 16, 2014

Thank you Sammy for your friendly service and for introducing my son to the service department which by the way are a friendly crew. This was a great buying experience and I definitely recommend your dealership to anyone!

JL1011

Oct 12, 2014

Purchased a 2015 Mazda3 with Sammy and had a great experience. You don't get the greasy car sales pitch or feel with this dealership. Everyone was very friendly and Sammy took extra lengths to make sure all my questions and concerns were answered. Highly recommend.

michaeltanabe

Aug 2, 2014

Got my 3rd car through Sammy at this dealership. Always happy to go to directly to him to inquire about a new car. Always friendly.

nivek2slick

Jul 18, 2014

WOW I mean WOW..This was my first time buying a brand new car for my self and I was blown away by the customer service from JIMMY FEINSTEIN and his manager BIG MIKE. I mean its like they rolled out the red carpet for me . made everything super easy and took care of me like I was their own family member. It didn't just stop at the sale it continued to the finance office where Tony took care of my finance paperwork and explained everything . I will recommend anyone who is looking for a car to come see these guys Ive never felt so good about buying a car. I came in buying a car and left felt like I owed them something. Thanks Jimmy and Mike

Kristenb93

Jul 5, 2014

Sammy is a very friendly salesman. He gave us great customer service. The dealership had a great atmosphere and we were able to meet the owner of the place! If anyone needs a car, I recommend you ask for Sammy at Tustin!

BalrajV

Jun 30, 2014

Bought a CX-9 at Tustin Mazda, the Guys did an amazing job in getting the deal I wanted.SUV was loaded and they matched prices with a competitor.I worked with a Sales Guy named Sammy.Sammy was a great Salesman to work with, explained all I wanted, and listened to what I really wanted.I should say everybody gave me a good deal.Low price, great value for Trade in, 2.99% financing with a low price. (Thank-you David from Finance!)Even gave me GREAT discounts on the 7 year FULL maintenance.The CX-9 is an EXCELLENT 7-Seater option for features and finance, even if it is COMPLETELY loaded (DVD and GPS).My Advice => Do NOT buy a new CAR if you have NOT visted Tustin Mazda yet!This Dealer is definitely prepared to go the EXTRA distance to get you the deal!

scgirlmw

May 25, 2014

Kevin is knowledgeable, personable, and really looks out for his customers. He helped us get a great deal on a CX-5. Working with him was painless and we really appreciated his attentiveness. We also worked with Ted briefly and really appreciated his jumping in when we needed help. Tustin Mazda really provides a great team environment with everyone working together to give their customers the best experience.Thank you Tustin Mazda!

dhawkins90

May 21, 2014

Shaun McCray is knowledgeable, helpful, responsive and fun to work with. I highly recommend Tustin Mazda and Shaun McCray. And I love my new Mazda3!!!

Francesca_n_b

May 21, 2014

Shaun was amazing! He treated me with respect, answered all my questions, and got me the car I love! I would definitely recommend him to others and come back to him. Could not have been better!

Viperx152

May 19, 2014

I came here to look for a Mazda CX-5. I met with the the salesman, Saifur, who goes by "Sammy". He was very courteous and not pushy at all. Very informative and knowledgeable. He made me a very good deal, and was able to work well with any situation I brought up to him. Number one sales person to talk to if you go to this location! :)

jenniferkmandel

Apr 11, 2014

I've never written a review for a car dealership before. I didn't know you could, actually. I just returned home from purchasing a car from Jim and Veronica at Tustin Mazda.I'm one of those people who researches a big purchase forever and ever and ever, and I do my homework on the Consumer Reports website. It's totally annoying to anyone who knows me. I knew I wanted a Mazda and went to 8 different Mazda dealerships all over Southern California (seriously!) All of them were anywhere from rude to indifferent towards me. I started to consider a Honda because even though I didn't care for the Accord, the dealers where at least nice to me and treated me with respect.Anyway, I got a recommendation to try Tustin Mazda and while I was wary, I thought I would try just one more Mazda dealer. If they weren't cool, I was just going to go to Honda.You guys, I feel so lucky to have come across Jim Feinstein and his team at Tustin Mazda. I live 50 miles away from this dealership and he made purchasing the car not only easy, but totally enjoyable and not at all scary. And he gave me the fairest price on my car that I could ask for. I was able to do a lot of the transaction over the phone and email so when I arrived to purchase the car, I was in and out very quickly.Veronica walked me through everything I needed to know about the car before I drove away. I was so impressed with her and with Jim that I'll even be coming back to get my car serviced at Tustin Mazda when it needs its first oil change.I was so happy by the end of the afternoon and before I drove away, I had to give Veronica a hug before I left. That's the kind of treatment I got from her and from Jim.Seriously, this dealership is the best. I can't wait to recommend it to my friends and I can't wait to go back to Tustin Mazda for my first service.Thanks, Jim and Veronica!Share your review

Ir3neU

Apr 1, 2014

I worked with Sammy Rahman at Tustin Mazda when purchasing a Mazda CX5 and would like to express my thanks for his excellent service. I appreciate that he was patient with me as I contemplated purchasing my first new car; I never felt rushed or pressured to make a final decision. He was enthusiastic about the model I was interested in and was able to answer all of my questions. I'm now the proud, happy owner of a 2015 Mazda CX5 and would like to be sure that Sammy is recognized for his efforts. I could not have made the purchase without his help! ThanksIrene U.

sdmda

Apr 1, 2014

Craig Martin provided me with the best customer service I've ever had at a car dealer. I've bought many cars in my time and he was super no pressure just provided me with the level of service that i expect and was easy to deal with. Call Craig or go in if your interested in a new Mazda.CRAIG MARTIN = GREAT EXPERIENCE!

KristiC8080

Mar 24, 2014

I had the pleasure of working with Craig Martin and Big Mike this weekend at Tustin Mazda. I can't say enough about how these two went above and beyond my expectations. I wasn't planning on dealing with my end of lease this weekend. So, to have such an incredibly easy transaction of turning in my Mazda lease and getting my new Mazda made me very happy. The customer service that Craig provided to me was top notch. I believe that customer service is what sets a company above the competition. Tustin Mazda is definitely top notch. I had my 10 year old with me and they even provided her with great customer service. They made sure that she was happy and content while we did our paperwork. Providing her snacks and drinks. It was just a great experience. Craig was so accommodating and covered all of my questions. He really wanted to make sure that I knew that he was available even beyond the purchase of my car to answer any questions, anytime! GREAT CUSTOMER SERVICE!! GREAT EXPERIENCE!! GREAT CAR!!! CX-9

AnthonySaweres

Mar 4, 2014

Words cannot begin to express the amazing experience I had at the Tustin Mazda dealer. Craig Martin exemplified the most amazing customer service that I have ever experienced. I had originally came in just to inquire about leasing a car. I was nervous because I had the worst experience at the Chevrolet Dealer in Irvine. They had the worst customer service and did not cater to my needs, but to theirs. Craig was all about getting me into a vehicle that met all of my needs. He went above and beyond in helping me out and making sure that I was not stressed in selecting my next car. I had planned to wait till the lease on the car I was currently driving had ended, but Craig just blew me away with his service that I had decided to go with Mazda. They took my car off my hands and was able to find the car I wanted, however, only one has existed. He made sure to get it for me and have it delivered the next day. Not only was Craig superb in his customer service, but the entire staff was as well. This was my first time getting a car all on my own without my parents, but Craig and his Manager made sure to explain step-by-step the breakdown on the price and do whatever it took to get me a great deal. Even Matt from financial was such a swell guy who did not pressure sale me any warranties. He fully explained all of the offers and even gave me some great deals.All in all I left the dealer extremely happy with an incredible car. I leased the 2014 Mazda 3 and it is by far the best drive ever. It is so smooth and I am excited every day to drive it. I have had an Infiniti, Mercedes, BMW, Chevy Camaro, and now Mazda. For the price and the service, Mazda is the best of all and I can now confidently say that I will stick with Mazda. I am already looking forward to purchasing my car after my lease is up.And as great as Mazda is, it is the dealer that makes the experience great. Earlier in the week I went to Tuttle Click Mazda and the experience was like what you get at Best Buy. Everyone employed there were inexperienced kids and I did not feel valued. I felt like a number or the next commission check, but at Tustin Mazda they truly treat you like family. I would recommend Tustin Mazda to all of my friends, and family!

kristinleighmetcalfe

Feb 24, 2014

By far the best dealership. Ever.I bought my first Mazda (over the Internet w/ Jim Feinstein) in April 2012, and purchased my second Mazda from him last week.Jim is by far the most honest, friendly, and easiest person to work with; you'll want to do business with him. What I appreciate most:+ He's straightforward. Tells you how it is. No fluff or bull; straight to the point.+ He wants to see you in a Mazda, and will do everything possible to land you in your dream car. For my first Mazda, I knew (almost exactly, besides color) what I wanted; he worked hard to give me the best possible deal. For my second Mazda, my original dream car (3 i Grand Touring) wasn't in my budget, but we worked together to get in me the Mazda that would make me happy (now the proud owner of a luscious 3 i Touring.) It turns out: the Touring was a better fit for me anyway. I get cold easily, so I don't need leather seats (the cloth isn't like typical, nasty fluffy cloth... it's sleek. And not "cloth" persay.) I hate wind in my face, so I don't need a sunroof. And the auto dimming mirror and auto lights were nice, but not necessities. I am proud to say that after sitting in and test driving my 3 i Touring... I was able to drive it home off the lot that night! + The dealership appreciates your business. There's a friendly, happy, cheery vibe all around... the people who work there come across like a family. It's evident they like what they do, and value your business. Outside of the purchase process, the dealership is still great. I've gotten our first Mazda serviced there several times and 1) they take appointments (fairly early) 2) they'll ring you so you don't need to hang around the dealership 3) they do a thorough inspection of your car.If you're in the market for a Mazda -- or even if you're not -- I highly recommend you check these folks out. It's worth noting that when I was buying the second car, I was also considering either a Corolla or Civic, but between the car and the phenomenal experience, I knew Tustin Mazda was the way to go.

anko

Feb 13, 2014

the experience i had was great, they worked with me to try to get the best deal possible, informative about their product line and willing to help you with anything.

jpmcg

Jan 26, 2014

I've researched vehicles for about a year, so I knew exactly what I wanted before I arrived at the dealership. Sammy was informative, warm and genuine in his dealings with me. I've never had FUN buying a car before, but this was a truly enjoyable experience. He never tried to push me into options I didn't want. Instead, Sammy listened, figured out the best vehicle for me, and MADE IT HAPPEN! If you're looking for a new Mazda, contact Sammy. He's AWESOME!!!!!

Gena81826

Jan 9, 2014

Shaun was the best sales consultant I've ever had. And I didn't even end up buying a car from him- not because I wasn't sold, but my credit situation was not what I thought it was, therefore I couldn't qualify for an interest rate that suited my needs at the time. I'm re-building my credit, and will be back when it's where it needs to be. Shaun knows his stuff, and had a "No BS" type attitude- he's not going to over-promise and under deliver. He wants to make sure you're getting the best deal possible and that all your expectations have not only been met, but been exceeded. OC Mazda doesn't want to sell you a car you like, they want to sell you a car you LOVE. All of John Patterson's dealerships are a real class act. If you're looking for a Mazda or Hyundai, or just a great car buying experience, you come here. You get treated better than if you were buying a 7 series at a BMW dealership. I've sent others to buy cars from Shaun since my visit a month ago, I can't wait to actually get to join the club officially myself!

Jimmy_K5

Jan 1, 2014

This review is for the Internet Sales Department at OC Tustin Mazda:I was in the market for a new 2014 Mazda 3. The new Mazda 3 had been getting rave reviews and I narrowed my selection to the Mazda 3s Grand Touring hatchback because it met my needs for storage capacity and fuel economy. I had done extensive research on the car; although most owners loved their new Mazda 3's, an alarming amount complained about the horrible buying experience they endured during the process.I e-mailed multiple dealerships in the greater Los Angeles and Orange Counties requesting quotes for the Mazda 3 I was looking for. John Patterson OC Mazda of Tustin was one of the dealerships and actually had the car I wanted on their lot. I received a prompt e-mail response from Jim Feinstein, OC Mazda's Internet Sales Department. Jim's e-mail was personal and not a cookie cutter e-mail response. Jim was able give me the lowest price for the Mazda 3, beating competing dealerships by over $1000. When Jim was not available, Veronica Paco would assume responsibility, answering any questions I had. Initially I was skeptical of the offer, however, I felt pretty confident since I had the quote in writing, the dealership would honor the price. I scheduled an appointment and walked into the dealership expecting the worst.At the dealership, I felt welcome and was immediately greeted by everyone. As one Yelper stated, every staffer was pleasant and professional, constantly offering food or drink to make me feel at ease.Veronica Paco guided me through the buying processes and I finished, keys in hand, in just over an hour. I had secured a great rate at my credit union prior to the sale and Tony in the dealership's finance department was able to beat their rate by a half percent. (1.4%) Veronica gave me a tour of the dealership and I was able to meet with the owner of the dealership, John Patterson. Overall a great, quick and painless buying experience at OC Mazda of Tustin. I felt Jim Feinstein and Veronica Paco really went out of their way to take care of me and highly recommend them to anyone in the market for a new Mazda. I'm a proud owner of a new Mazda 3 and will definitely be back for a 2015 CX-5.

jem27

Dec 31, 2013

The car had more mileage than expected and didn't seem washed when I took it off the lot. I believe I got a great deal but felt rushed. Still waiting for answer as to why there is no SD slot for navigation in my car.

aefarmer

Dec 22, 2013

Wow! Best dealership to ever work with, seriously. We just bought a brand new 2013 Mazda CX-9 Touring and couldn't be happier. We had test drove many similar cars before deciding this was the best car. We dealt with many dealerships in trying to get the one that we wanted for a good price. We're not local,we live in San Diego, and we drove all the way up here just to get our car because Jimmy Feinstein got us an amazing deal. He stuck with us and really searched and did everything possible to get us what we wanted. He's truly a pleasure to work with. When we arrived to the dealership everyone was so friendly and it just felt like family. He knew our big want was a navigation system and he had it installed and ready to go by the time we got there. John Patterson helped out a lot too! Even our finance guy Tony was great and easy peasy to work with. Honestly, I talked to many dealerships and am thankful I found Tustin Mazda. They really took care of us. If you're looking for a Mazda, no need to look further, I promise they'll get you the very best deal and you'll have a great experience!

Mcfcfan

Dec 6, 2013

Sammy was an excellent sales person. He made sure that he understood what our needs were for a new car, and he matched those needs perfectly with a lease for a new Mazda 6. I was extremely pleased with his service, friendliness, and helpfulness. We are repeat buyers from Tustin Mazda. I expect excellent service, and I received excellent service. Thank you Sammy!!

keholtman

Dec 1, 2013

This sale came about because a very fortunate confluence of events. First, we wanted to buy a sporty, roomy, zippy and reliable car to replace our 2009 gas-guzzling BMW 335i in gorgeous condition with only 34K miles on it. (We've just moved from Chicago and have never had to drive as much as we do around here!). Second, we did our research on Consumer Reports, Edmunds, Cars.com, and Yelp, and pretty much knew what we wanted: based on a couple of internet quotes and CR pricing, we wanted a 2014 s-Touring Mazda 3 for somewhere around $25.5K. Third, we really didn't want to play the whole "haggle" game. To our way of thinking, we *want* the dealer to make money, as long as we don't get played or ripped off in the process. Car buying shouldn't be as difficult as some dealers make it.Initially, due to a mix-up, we went to Tuttle-Click Mazda in Irvine, where we test-drove a couple of cars and then decided to talk price with our (new and ignorant salesperson). We basically told her that we wanted her to give us her highest price for the (BMW) trade-in, her lowest price for the car, and the best finance deal possible. That's what everyone wants, right? Knowing that we had several guaranteed internet prices, she took our BMW keys (to have the car evaluated for trade-in), and came back 10 minutes later with the following offer: $26.1K (MSRP w/o destination charge) for the Mazda, $17K for the BMW (worth, at minimum $22K as a trade-in), and 5.8% APR for 60 months for the financing. Seriously? Our credit scores are over 800.Subsequently, she played the box-and-haggle game (with the sales manager acting as the "bad cop") a number of times, including the following: "What do you want your monthly payment to be?" "What do you want to get for your trade-in?" "What do you want the price of the Mazda to be?" "Do you know that we had a BMW just like yours in here a month ago, and all we could get for it was $17K?" And so on. And despite being asked on three different occasions, she refused to give our keys back to us.Finally, we told her, "We've explained to you what we want. We want our keys back now and we want your best numbers. You have five minutes to get them to us." She came back with our keys and some BS numbers, and we thanked her for her time and started to walk out. Of course, she and her sales manager followed us out to our apparently crappy BMW ("My appraiser is never off by that much; you just won't get more than that for the BMW," the sales manager said.), insisting we could make a deal of some sort. Yeah, I don't think so.Subsequently, we went a quarter-mile down the road to Carmax, where we were offered $22K for our BMW. Sold!The next day, I wrote an email to Tustin Mazda's internet division, explaining what we wanted and how we wanted it (i.e., fair price and no BS haggling stuff). I asked if this could be accomplished there. Jim Feinstein, the internet division head, assured us that it could be done. So, despite our anxiety, we took the trip there. Everything went smoothly and as promised: No hard sells, no bait-and-switches, no jerking around. It was a pleasure dealing with Jim from start to finish. He was patient, fair, and honorable (a word I typically wouldn't use to describe a car salesman). I wouldn't hesitate to deal with him or with Tustin Mazda again. We are now the owners of a soul red 2014 s-Touring Mazda 3, and we couldn't be happier! Zoom zoom! Thanks, Jim and Tustin Mazda!

seanroh

Nov 23, 2013

I recently purchased a CX-5 Touring from Sammy and I couldn't be happier with the experience! Sammy was very kind, thoughtful and helpful throughout the process. I got a great price on the car. I also got the exact interior and exterior color I wanted (beautiful navy blue) which Sammy had imported into their dealership in less than 24 hours as they didn't have one in stock. The whole process was a refreshingly honest and smooth experience for me!

constanl1956

Nov 20, 2013

I dread buying a new car. My average is every 10 years, I hate it so. The first time I walked into Tustin Mazda, Sammy helped me. He was very friendly and supportive, even though I was tired of looking at cars all day. We took a test drive in a Mazda3 and he was very informative. It was a short visit, but I returned a few days later and test drove the car again and another. He explained everything again, very patiently. A week later I came back and he was just as enthusiastic about helping me with ANOTHER test drive! I choose the Mazda3 because it had everything I was looking for without having to buy things I didn't want. I chose the s-Touring for the higher HP engine without having to buy a moonroof. This was the first time my total car buying experience was practically painless. There was no pressure from Sammy, only answers to my countless questions. I was very excited by my purchase when I drove the new car off the lot!

Mazda fan

Oct 30, 2013

I purchased a vehicle from Tustin Mazda about a month ago. Just wanted to write you and let you know the experience I had shopping with you guys was awesome. Rossi was my salesman and he was extremely helpful throughout the whole process. He made sure I got the car I wanted at a great price. I absolutely love my Mazda 3! You run a great dealership there with great people. I will definitely recommend you guys to all my friends. Thanks! Ariana V

DennisH

Oct 20, 2013

Had a good experience purchasing a Mazda CX9 at OC Mazda in Tustin. Carlos did a great job making us feel welcome and facilitated several test drives.

Sandy Lu

Oct 18, 2013

When me and my husband were there to see the new Mazda 3 hatchback, Sammy Rahman was very nice and helpful introducing the new car to us. He let both me and my husband test drive the car. He was very patient and gave us enough time to discuss and think about whether to buy it. We didn't feel any pressure from him. When we picked up the car 4 days later, Sammy also helped me set up the phone via bluetooth. Overall we had a very pleasant buying experience!

oldblue69

Oct 15, 2013

My wife and I were on vacation from Arizona and had car trouble. I worked with Sarah and she made an unpleasent time a whole lot better and less stressful. She even called later that day hoping we were having a good time. If we lived in southern California we would take our car their and buy their.

Larsen-Huang Family

Oct 13, 2013

My wife, son and I first stopped by to OC Mazda when we were just shopping around. We had no idea of what we wanted to buy. We were greeted by Raul Odin. He was very patient with us and answered all of our questions about the various cars that had an interest in. We test drove one and looked at a few others. He gave us all the time we needed. Never once did we feel rushed or pressured. Several weeks went by and when we decided to get serious about buying, we contacted Raul. He was professional, courteous, and knowledgeable as before. He went, what I would say, over and above what we expected to make sure we got the car and deal that we needed. I have no doubt that his primary concern was to make sure that we were happy with the entire transaction. Regardless of the size of the transaction, I know that Raul always puts his customers needs first. Raul and OC Mazda gave us the best buying experience we ever had.

unicop

Sep 23, 2013

I always conduct my car-buying in the following way: I do my homework on what constitutes a fair price to pay; I collect written quotes from dealers via email; and then I select the best quote and walk on the dealer's lot with my deal in writing and in my hand.I was in the market for a 2014 Mazda6 for my son. And, following my car-buying protocol, I received a quote from Jim Feinstein at Tustin Mazda. I was immediately impressed with several things: Jim wrote that he would sell me the car at invoice cost. Period. He played no games; did not attempt to tempt me with incentives for which he did not know if I qualified (several dealers did do this); never pressured me (some others did this too, like "come in today and save more"); and he never tried to up-sell me. In fact, after I told him that the car was for my son, and would be my 21 year-old son's first new car purchase, Jim made wise suggestions about how to structure the deal so that we could start to build my son's personal credit rating.As it turned out, I received a couple of lower quotes than Jim's. But I had decided that I wanted to do business with him and gave him the opportunity to match my best deal. He did so and we drove over 35 miles (past other Mazda dealers, including our home town dealer) in order to make the deal with Jim.Our experience at the dealership was easy. We met Jim and immediately felt welcome and comfortable. He is warm, friendly and knowledgeable. He NEVER tried to up-sell us when we were there, or to re-negotiate our deal (again, I've experienced that elsewhere). And he was very interested in my son, his understanding and comfort with the car, the deal, and the dealership. Jim even invited my son to stop by and "let them" wash his car. I really appreciated Jim directing his attention to my son, who is buying the car, and not to me (the father who had orchestrated the deal, but who was at that point, just "along for the ride").The rest of the folks at Tustin Mazda were all friendly, helpful and warm. For example, I lost count of the times that Jim or a colleague offered us something to eat or drink, which began as soon as we walked into the showroom.All-in-all, we had a delightful experience with Jim Feinstein and with Tustin Mazda. We would recommend both without reservation.

aaros

Sep 22, 2013

I was so pleased with Tustin Mazda. Not only did they NOT put pressure on me in purchasing a vehicle (like most dealers), they were there to listen to my financial situation and help bargain with me. Ted (the sales guy) was so wonderful and welcoming along with everyone else there. They treated me like a family member, so I will definitely recommend them again and again, and lets just say AGAIN!!! THANKS TUSTIN MAZDA!!!!!

Alyssa Dean

Sep 19, 2013

As soon as i walked into Tustin Mazda i was welcomed with open arms. I was a first time buyer so naturally i was a little nervous. The entire staff was very helpful and they made me feel at ease during the whole experience. Everyone there seems to be looking out for your personal well-being and is determined to get you the car you want. Kevin Keough, a member of the staff, helped me through the entire process start to finish and was a great person to do business with. Overall- Great Service!

Saifur Sammy Rahman

Jul 21, 2013

Good customer service and family friendly facilities

kfallucca

Apr 25, 2013

Our family rates OC Tustin Mazda 5 Stars!!!! This is the third car we have bought from John Patterson. He is the definition of a class act. John is always at the dealership providing food, a fun environment and impeccable customer service. Shaun McCray is shining example of John's leadership in action. Shaun made our experience fun, informative and exciting. He answered all our questions and gave us a hands-on detailed overview of the car and all the new features. The entire team at OC Tustin Mazda goes above and beyond their "job description", they truly love what they do and they do it extremely well. Thank OC Tustin Mazda- Kelly, Jane and Mike. Newport Beach, CA.

ba2186

Apr 16, 2013

This dealership was very professional and courteous. I was helped by Kevin Keogh who displayed extreme knowledge and consistent advise into making a vehicle purchase that was right for me, without being pushy. I also met the owner John Patterson who was also very professional and comforting. All in all, it was a great experience and Kevin Keogh was an outstanding sales person. I would highly recommend Mr. Keogh and refer anyone to the OC Tustin Mazda dealership again!!!!

CJSerrano

Apr 16, 2013

I absolutely love this dealership. They were very friendly and kind. The sales person I worked with, Ted, was amazing helping me through the day. I called this morning Apr 15 13, and walked out the door the same evening. This was my first time buying a car for myself and I couldnt be happier.

sokalboy

Apr 15, 2013

We had a great experience with the sales associates at Tustin Mazda. Don and Kevin were both extremely helpful from the start to the end of the sales process. They are knowledgeable and friendly. We did not really plan on purchasing a Mazda on our initial visit with Don, he did not pressure us at all but helped answered all of our questions. We ended up coming back later in the evening to test drive and purchase the vehicle. Kevin took us out on the test drive and helped answer any additional questions and concerns we had. Eric and Lori also helped with the financing and paperwork. They have a top notch team. I look forward to doing more business with them in the future.

uscreno

Apr 14, 2013

Kevin was incredibly friendly and responsive from the start, texting us with information making it clear he wanted our business without being overwhelming. Because of his attitude and friendly approach, we made sure to make the dealership one of our stops when shopping for a CX-5, even if it didn't have the exact model we wanted on the lot. He made it clear that he could get us the car we wanted and would be able to match and beat other dealers in terms of pricing and interest rate. And in the end, that is what happened, as he worked with us to get a better rate than we could get elsewhere while matching another dealer's pricing. He remained friendly and upbeat throughout what was a long day for us and it was much appreciated.

Melinda1138

Apr 9, 2013

Car shopping should be fun, but often times you find yourself wanting to wander a lot and avoid a sales person rather than seeking one out before you're actually ready to test drive and possibly talk numbers on a vehicle. From the first hand shake, Don Gordon, at Tustin Mazda made my experience fun and easy. He is pleasant and great at small talk without trying to feed you the typical spiel one has come to expect. He allowed the cars I test drove speak for themselves and never tried to talk up his dealership against another. I felt comfortable walking away to visit other dealerships in my search for my next car. When I returned having already made my choice, but wanted to feel out a couple of other places, he and the entire team made me and my parents, who were my co-pilots, feel comfortable. I drove away smiling, not only because I had a new (to me) car, but because they made signing that contract not so painful. I plan to continue visiting the dealership to keep up the maintenance on my car.

reedsources

Apr 9, 2013

Very pleased with my experience at Tustin Mazda, especially Brandon Sedgwick, who helped my wife and myself select a new Mazda 6. I have had Mazdas before and have always liked the product, but this was the first time I purchased at Tustin Mazda. We were not planning on buying the car that day, but amazed at the deal we got from Brandon, and he made our buying experience very comfortable, no pressure just great information, and a quality product.

carinabiddle

Apr 8, 2013

From the time we entered the dealership, Sammy treated us with respect, and patiently assisted us in finding the car and the payments that were right for us. Sammy and the rest of the staff at Tustin Mazda were focused on making the whole car-buying experience a smooth and enjoyable one. I highly recommend seeing Sammy and the staff at Tustin Mazda if you are in the market for an amazing car and car-buying experience!

MiguelQ

Apr 8, 2013

Very nice attention from Sammy and all the staff in this Mazda location.I was going there with the idea of trading my car in and getting a new one, and Sammy met the numbers I was looking for. Even got me a great APR and managed to get past some obstacles the bank was giving.I even had free lunch because I visited on a Saturday.I'd recommend the dealership.Great attention!

lakeshow99

Apr 3, 2013

Had a issue but it was resolved to my satisfaction. Great customer service and very fast response. Will get my service done at OC Mazda.

Rezart

Mar 13, 2013

I initially went to this dealer last Friday 03/08/2013 to buy a new car Mazda 3i Touring Sammy (Saifur Rahman) helped me to get a wonderful car by asking me what I wanted exactly. He is a really professional sales man.It was my best experience more than any other car dealer I have visited before, even compared with Mazda of NJ, where I bought my Mazda 3 of 2010 three years ago. Sammy has a very good personality- he perfectly understands what customer wants. Next time for another new Mazda, Ill look for him again. Its my pleasure to recommend him to all my friends.I wish you all success in your business.Best RegardsRez Chili

Flor75

Mar 12, 2013

Jim and John were so wonderful and helped me find the perfect car and a deal to match. I would recommend them to anyone. Everyone here is pleasant and professional.

CheriSteele

Feb 26, 2013

I own a 2011 Mazda CX9 Touring AWD, a couple of weeks ago the transfer case failed leaving me stranded. While I am disappointed that this happened, and Mazda roadside assistance was less than stellar - I have to give recognition to Sarah in service who made an unfortunate situation much more tolerable. Her customer service was superb and her attitude was always positive and helpful. It took almost two weeks to repair my car, but the fault was not with the dealership, once they received the part from Mazda, the repair was done quickly. I felt as though Sarah did everything in her power to get my car fixed and returned to me. Ii could not give my experience five stars - because after all my 2 year old car died and left me stranded on the side of the road and it took Mazda's roadside assistance way too long to arrive (over two hours). But this is a Mazda issue and not an issue with the dealership. Sarah actually sent the cashier to pick me up and take me to work and they took care of getting the car to the dealership without me.

JonNemon1

Feb 25, 2013

I bought a Mazda Miata from these guys about 6 years ago and was assisted by Shaun and that was a good experience so when I needed a new Mazda I decided to go back because the first time was so unstressful and easy. This time I was greeted and assited by Andrew Shoaf. He was very professional and extemely patient and polite. I told him what I wanted and we discussed price, styles, colors and payments. He truly went out of his way to assist me. The best part is that I didnt have to deal with anyone else but him -was the same with Shaun before- I only dealt with Andrew the entire time until I did paperwork and then I dealt with Tony, the finance guy and he was also very polite and professional! I can't tell you how EASY and UNSTRESSFUl this purchase was!! It was pretty fast and they made sure I was comfortable and asked me several times if I needed some water and suggested I sit down and relax while they did all the work. They didn't have the exact car I wanted so they promised me the next day and just like they promised, it was there next day! I will go back again when I need a new car as this is the new standard for me when it comes to buying a new car! MAZDA OF TUSTIN IS ABSOLUTELY THE BEST!!!

fjmazzella

Feb 16, 2013

We just brought home a new 2014 Mazda CX-5 from Tustin Mazda. We purchased a Mazda3 in late 2011 here, as well. Again, jim Feinstein and the TM staff made it a painless and confident purchase process. Have purchased many new cars over the years, but Mazdas have consistently been a value/performance/reliability leader, and Tustin Mazda is THE organization to have that long family relationship with. My family rates Tustin Mazda straight 5s based on all facets of the experience: attentive courteous service, matching customer needs to the right vehicle, price, integrity, service, vehicle selection and brand quality.

neverone

Feb 14, 2013

Honest, No Trick with APR/Car price/Trade In, Best Car Price, service is very kind and friendly.what else do i need.I initially went to this dealer to buy a used car advertized on autotrader but unfortunately it was already sold right before i came.Sammy helped me to get a better car by asking me what i wanted exactly. he is very soft, kind.it was my best experience more than any other car dealer i have visited before. Sammy has a very good personality- he knows what customer wants.Thanks to Big Mike for finding a best car for me, he was very serious and honest person on his work.Thanks to Lori for kindly explaining in very detail about all the paper work.everyone was so friendly like a family, willing to help each other all the time.Professional Mazda People - Appreciate.

hooray4matt

Feb 13, 2013

Jim was personable, easy to work with and professional. Out of all the dealerships I had visited in the roughly two months leading up to my purchase from Tustin Mazda, Jim -- by far -- allowed me the most comprehensive test drive and inspection. Prices at this dealership were the fairest I had seen within 100 miles of my home. The purchase agreement allowed me to return the car within 24 hours of purchase for any mechanical problems, although I didn't need to do so (the car I purchased was a certified Mazda, which my mechanic said was in excellent condition). I highly recommend Tustin Mazda.

NicholasChalaire

Feb 11, 2013

Jim Feinstein was a great guy to deal with. He helped me get a great first car, and gave me a great deal in less than 4 Hours! I would highly recommend him!

dawgcapone

Feb 5, 2013

Shaun worked hard to get us the car we needed in very tight perimeters. Even going as far to work on his days off for us. It was a very enjoy able car buying experience.

ARC-Irvine, CA

Feb 4, 2013

I visited Tustin Mazda to get a car for my son. Sammy's presentation and customer service helped me to make my decision.Unlike other Car Sales he didnt push me to make the deal right away, rather his guidance helped me to compare among other available manufacturers with same price range.My overall experience with Tustin Mazad was simply great!

chumpstack

Feb 4, 2013

I have bought a few cars and even tried to sell them at one point in my life, so I know how the game works. I was VERY impressed with Shaun (salesman) and his customer service. He was always smiling, entertaining, and informative. He made me feel welcomed and wanted. I found my Mazda3 online and met Shaun when I went to go look at the car. He had a nice route for the test drive and told me all about the cars features along the way. When the test drive was over I told Shaun I still had another car to go look at. I was very pleased that I wasn't over pressured to go inside and try and buy the car right then. Shaun did a great job in handling my business on that first day.I came back and purchased my Mazda3 the next day. Shaun was pleased to see me and was more than helpful and made me feel like we had been friends for years through the purchasing process. I hope he is still around when I purchase my next car. I would highly recommend Shaun and Tustin Mazda to anyone looking to buy a car. I had great experience with him and the dealership.

Cimz

Feb 2, 2013

This dealership is great, fast, friendly, and competitive pricing. They are ready to make deals, make this your first stop if you plan on buying a Mazda.

jcolah

Jan 27, 2013

Sammy is the only car salesman I have ever came back to. I have done three deals with him now and will not go anywhere else. He got me in and out in under a hour and a half at the price I wanted. If you find yourself at Tustin Mazda make sure to ask for Sammy.

Kevin718

Jan 7, 2013

No complaints with my salesman, Jim F. He was very friendly and did everything within his power to make the deal. The problem comes with the person introduced as the owner (?) or manager. At first he appeared to be ok as we discussed topics unrelated to the purchase of the vehicle. Once Jim, my wife and I settled on a number, it was presented to the manager. Total change of attitude. At first I thought maybe it was just me who noticed. The offer was turned down and we made a 2nd offer. Nothing insulting about the offer, just a couple hundred dollars difference. When Jim mentioned that to the manager, he looked at Jim and spoke to him as if he were chastising a child. Very disrespectful, in my opinion. Jim, by the way, appears to be somewhat older than his boss. And the look on his face was of embarrassment. Well despite this guys unwillingness to budge, we decided to purchase the car. No finance. No extended warranty. Just write the check and go. Sounds simple til you get to the finance guy. Don't know how many ways you can tell a guy "NO". Tried to be polite. But the guy must have asked me 10 times about buying an extended warranty. Who in their right mind is going to spend $1700 on a $11000 car. "Oh, well if its the price, how about $1200?" Why didn't you offer that the first time? No, no and NO!!!! Have purchased many cars and this was one of the worst. Would not buy a car here again and would not/could not recommend. And I'm sure they don't care. Jim should find another dealership to work. From the looks of this site, it appears only positive reviews are kept so I doubt anyone other than the dealership will see it. That's too bad.....

sweta23

Dec 30, 2012

When I talked about Mazda cars -- my husband was never into it... being a benz user he was never attracted to Mazda car's ... but when I asked him -- just to pay a visit to Mazda cars at Tustin Mazda ..... and the moment he saw mazda cx-5 he was all into it..we were helped my Sammy -- he is a great guy ... it was raining but he immediately arranged for test drive .. I was driving SUV for first time so was little scared .. but Sammy calmly explained me how to use the latest features on the car easy way... he even offered me to take a Test drive on Freeway == which most dealers won't allow .... Moreover after driving Mazda CX-5 I expressed him a desire to TEST drive mazda mazda4 - which is a totally different car... but he was not hesitant and immediately arranged a test drive .... He did not pressurize us at all.... I would say everyone at Tustin Mazda were very friendly and taking care of the customers ... I would recommend Sammy -- as he got us what we wanted for the price we desired ... we must have negotiated several times and every time with a smile he helped us and approached his bosses to adjust the rate ... all his managers were also good... thanks to Tony who was sammy's manager.. finally my mazda cx-5 grand touring dream with all desired features become possible because of Sammy enthusiasm .. GREAT place to get a Mazda car

3rdAnimal

Dec 28, 2012

Before getting out of my car, I made outrageous demands for price and service. Sammy met these and more. I got in and out in less than 2 hours. Thanks.

schmitt_corp

Dec 13, 2012

The team at Tustin Mazda was warm and accomodating. I believe that this will not be our last transaction at Tustin Mazda. This car was for my oldest daughter and she has two younger sisters. Thanks John and Shaun.

Ndgurl311

Dec 11, 2012

This was the second time I bought here. I've moved out of town and remembered how easy they made my first visit so I came out just to buy with Tustin Mazda

ielters

Dec 10, 2012

outstanding work and customer service keep it up.their walked me through every step and issue and concern i had, they answered all my question in proffesional matter.

PRADIP66

Dec 9, 2012

SINCE 2007 OCTOBER I BOUGHT 3 CAR FROM TUSTIN MAZDA THROUGH SAMMY. I CHOOSE SAMMY AND HE CHOOSE MY CAR. HE IS VERY HELPFUL AND ALL OF HIS ADVICE MAKE ME BENEFICIAL IN FINANCIALLY AND I AM ENJOYING HIS SERVICE AND PRODUCT.ALSO NEED TO MENTION THAT THEIR AFTER SALES SERVICE ALSO FANTASTIC.

kileyaltair

Dec 8, 2012

Tustin came up in a Yelp search for Mazda dealerships around Los Angeles. They had received unusually high marks, so I wanted to try them out first. I called to check that the Mazda online inventory info matched what was in their lot. Sammy answered the phone and he seemed really eager to help. I've been looking at so-called performance model cars for a while (Ford Focus ST, Subaru WRX STi) and frequently ran into a situation where the salesman was "sizing me up" to see how serious I was about buying the car. Since they are specialized models, the dealers don't have many and want to keep the miles low on these cars, which is understandable. However, very quickly these interactions left a bad taste in my mouth. I felt like I was a liability to the salesperson and I needed to prove I was worthy. I was prepared to convince Sammy of my worthiness, but he didn't go there. He said they have one in stock, when would you like to come out, here's his cell number, absolutely you can take a test drive.When I showed up, Sammy was outside waiting for me. He took me to the car, skipped over the sales pitch as he could tell I was versed in all the features, and I got to the test drive in five minutes. I knew enough and I was ready to buy, mostly because Sammy seemed low-pressure and eager for my business. I didn't feel like fresh meat to a shark, as I've felt often at dealers.We negotiated, friendly but firm, I met his boss and co-workers. Every one I met seemed to prioritize a good buying experience over a huge profit. I felt important to them. I couldn't imagine it the buying experience going better. Sammy was consistently friendly, didn't avoid discussing numbers, and communicated every step. I would recommend Sammy and Tustin to anyone looking for a friendly buying experience. They've created a healthy atmosphere there, something still pretty rare these days in the car market.

hmsw

Nov 20, 2012

We walked in to casually check out the Mazda 5 and the CX-9, and were greeted by Kevin. Easygoing guy with a great sense of humor, he took us for a couple test drives and offered helpful information but without the salesman pressure. Long story short, we were back 4 days later after falling in love with the Mazda 5 for our family, and were very happy to buy from Kevin. He even read stories to our kids and watched Dora in the kids room as we signed the paperwork. Got a great deal and an awesome car! I've recommended Kevin to two friends interested in the Mazda 5, only 4 days after owning it. I've never felt less ripped off and more pleased after buying a new car than I have after buying this one!

tfagundes

Nov 19, 2012

These guys a Tustin Mazda are the ABSOLUTELY THE BEST.Im stil in AWWWWWW about my experience at this dealership,not only did they Drive 100miles to pick up the car I wanted,they drove another 30miles to pick me up on a friday night in So. Cal traffic(in the rain) to finalize this most incredible deal.The sales guy Jim Feinstein, was a total professional,honest,punctual and a true definition of what salesman and customer service should be.Jon Patterson (President)was very personal with us, and showed the importance of what a great team of employees he has working for him,he made me and my fiance feel like we were the most important people not only in the showroom, but the entire southern California area.I highly doudt you will find a better group of people working together in a dealership.I cant say enough about this car buying experience,i kept wanting to pinch myself in the hope that I was not dreaming.I will continue to mention this to everyone I know,until their tired of hearing about it.IF YOU ARE IN THE MARKET FOR A CAR,& WANT A HONEST,PERSONAL AND FRIENDLY EXPERIANCE,TUSTIN MAZDA ARE THE GUYS TO GO SEE.Thanks again guys,and I will except your invitation for burgers on a Saturday, as they BBQ bergers for their customer on saturdays,that's what kind of customer service you get here at Tustin Mazda.P.S. Ozzy your the bomb too.(Salesman that actually drove to San Diego and then to pick me up at my house.Ozzy was on the road for hours for me) another part of the incredible staff that work for Jon Patterson at Tustin Mazda.

mcmanus4

Oct 9, 2012

This is the second Mazda I have leased from this dealership. I went back to Sammy because he is always professional, courteous, friendly, and gave me the best deal financially he could. I received over $800 dollars in dealer kickbacks as a return customer, but the sales manager also worked more off the lease price until the deal worked for what I could put down and what I could handle as a payment. I will go back in another year or so when I have a trade in on another vehicle. I went to several dealerships on my first lease (including Kia and Hyundai), one of which I owned previously, and neither of them could come close to the price, customer service, and overall professionalism of Tustin Mazda. Bottom line, they want to sell cars and they don't waste your time with useless haggling. If they can do the deal-they will!! Very satisfied REAL customer!!

seandeyo

Sep 18, 2012

I originally went to a Mazda dealer closer to my home and was disgusted by the "service" of the sales rep (Come on Buddy.. We've got good deals for you!).When I arrived at Tustin Mazda (OC Mazda), I was greeted warmly by Sammy.I didn't feel that he was a shark that was ready to take a bite out of me or a vulture hovering overhead.Instead, Sammy listened to my questions, answered them quickly and confidently and understood my shopping situation. (I told him that I wasn't driving away with a new car today... which I didn't.)He never made me feel pressured and actually gave me a good feeling about Mazda as well as Tustin Mazda.When I got home that night, I told my wife about my experience at Tustin Mazda and she was very intrigued.Long story short, we wound up getting two new cars (a CX5 and a Mazda3)!Great experience all the way around!I would DEFINITELY recommend Sammy and Tustin Mazda to anyone looking for a great deal and great service!

Nightdrivers

Sep 13, 2012

Came to Tustin Mazda dealer on a Sunday late afternoon from Rancho Cucamonga after unsuccessfully dealing with a "local" Mazda dealer, and one that we previously bought several cars from but couldn't offer us any reason to buy from them. Luckily, we had the good fortune of having Shaun as a salesman. He was so patient, so informative, so knowledgeable about the products he sells .. (and this is, mind you, on a Sunday evening!) We ended up with the car and payment we wanted and the entire process was smooth and effortless. Big Mike in Finance was very helpful in offering different options and explaining things we hadn't considered. I can't say enough good things about this dealership... the guys are the best and we'll definatley be going back when looking for another car!!

amgamo

Sep 6, 2012

I've inquired for a used 2011 Ford Fiesta and Ozzie Rios called me the following day. I told him that I was at work with no available transportation to get to the dealership since I take the Metrolink to work. He volunteered to drive the car to my work place in Irvine so that I was able to test drive it during my lunch hour. I liked the car, took photos, and told him that I'll talk to my wife and daughter later that night. After I got the OK from them, we decided on a price and picked up the car a few days after. I was in and out of the dealership in an hour without any stress or sales pressure. The staff was friendly and made the paper work process tolerable. I would definitely recommend Ozzie and Tustin Mazda to my friends, families, and colleagues.

patrickjdean

Sep 3, 2012

We had an absolutely great experience buying from Jim Feinstein at OC Tustin Mazda. I actually came all the way down from San Francisco because I bought my previous Mazda from here and wanted the same experience. The car we bought (CX-5) was on the water and Jim called me every day for a week with the update on exactly when it would be there. Jim produced for us and we got out car at a great price!

alexandr.rei

Sep 2, 2012

First-time buyer. Dealership had exactly the car I wanted. Jim, Ozzy and all the salespeople there went out of their way to get it financed for me, despite my lack of credit. Made the buying experience beyond enjoyable. I know where I will be going, and telling all my friends to go, for their next car purchase.

jrenzas

Aug 30, 2012

Sammy is really helpful in making my Mazda dreams come true. He also has good stock market advice. Mike the sales manager gets it done.

cdm2659

Aug 7, 2012

I have used Tustin Mazda to lease cars in 2010 and 2012. In both years Sammy was the salesperson and he continues to be friendly, attentive and enthusiastic. In my recent purchase, Mazda Tustin was able to meet my specific requirements and was happy to work with me to negotiate the best price more than matching a competitive price offered at a nearby dealership. I also appreciated the rental car that was provided to me at no cost when there was a delay in the delivery of my new car.

tgpryor

Aug 6, 2012

Jim and the rest of the sales team went out of their way to help me out of a car (and loan) that was no longer working for me. They not only gave me a fair price on my trade, but also negotiated an excellent price on the new car. Additionally, a couple days later I received a phone call from Tony in the financing department, informing me that he had secured a loan for me through a different bank and saved me 2% APR. This went above and beyond. Thank you guys!

Rcarvajal75

Jul 31, 2012

We're back!Jim Feinstein made the purchase of my 2011 Mazda 6 Grand Touring in December of 2011 so painless that when it was time to purchase a new vehicle for my wife we knew there was only one place to go! This time we had a a trade in though and everyone knows that dealerships are notorius for low balling trade ins, so we were a little scared. However, Jim was able to get us a fair price for my wife's vehicle. Additionally, he provided the same great customer service as he had done previously. I had communicated with Jim throughout the day via phone, text and email to ensure that once we got there most of the paperwork would be completed. We spent a total of an hour again which included the test drive of the vehicle! We were looking at a CX-9 and CX-7, and we ended up deciding on the CX-7 Grand Touring. As when I purchased my Mazda 6, the CX-7 was in pristine condition. This dealership obviously does a great job of picking out the best used vehicles to sell. Lastly, I again was introduced to John Patterson, the owner of the dealership. John was warm and friendly again and remembered me from when I had purchased my Mazda 6 in 2011. I want to thank Jim, Lorri, and John again for the great customer service! My wife so happy with her CX-7, and she is going to enjoy it for years to come. I would highly recommend John Patterson's Tustin Mazda to anyone looking for a relaxed, friendly environment. They know that by providing great customer service, they are building relationships that last!

adeeb.saiduddin

Jul 29, 2012

The process of buying a new car was simple and very easy with the amazing help given from Tustin Mazda. Throughout the whole process we felt that we had all the help needed and were given the care and attention that we deserved. The employees were very courteous and friendly and were always responsive whenever we had questions that needed to be answered. They were also very accommodating to our schedule and allowed us to visit at our convenience. I would definitely recommend this dealer to anyone!

Carol Martin

Jul 17, 2012

I went to Tustin Mazda expecting the typical car buying experience. I was wrong on every count. Not only were the sales people professional and courteous, they were not pushy and listened to every word I said. I have never been treated so nicely at a dealership. In addition, when I made my decision and was ready to buy, I was out the door in under 2 hours saving me tons of time. James (Jim) Feinstein was the best salesman I have ever encountered. He really worked hard to get me the car I wanted at the best price possible. In addition, when my children arrived I was busy in finance and he got them popcorn, snacks, and drinks. I wasn't in the least bit rushed and felt welcomed and more importantly my small children felt welcomed by the staff. Lori our finance person, was the most efficient and friendly finance person I have ever come in contact with. Overall, if you are looking to buy a car Tustin Mazda is the BEST dealership in Orange County as far as I am concerned. In fact, when I buy any new car in the future I plan on visiting them first.

misfit.caryc

Jul 12, 2012

I'd been looking for a CX-5 with a manual transmission and Tustin Mazda was the only one who had it in stock. When I got there, I expected a more hard approach since the CX-5's are a good seller, but the dealership and salesman were very open to negotiation and gave me a great price and a good experience. I would definitely go back here.

DianeBuch

Jul 11, 2012

I drove 1-1/2 hours to see this car I saw in an online add. It was worth every mile. WOW What a great company. The best experance I have ever had in purching a car. And I have purchased many cars. They went over and above to make me a happy customer. Great Job. See you at my next purchase. Your new loyal customer.

bhanus

Jun 22, 2012

Sammy was our sales person, we had a great experience working with him. He got our car delivered well ahead of time. The whole process was really smooth.

dslopez1

Jun 13, 2012

After driving cross country from OH to CA, I walked into Mazda when I could hear something clanking/scraping around my rear tire area. When I arrived, I was quickly assisted by Sarah. Once the cause of the noise was diagnosed, she thoroughly explained the issue (a rusted and broken coil which she physically showed me so I understood the situation). She then went on to explain options that allowed me to break up the costs (which were hundreds of dollars), and promptly secured a convenient on-site rental while the car would be in the shop.What was wonderful was that:1. She was knowledgeable and professional and didn't talk down to me like some service guys tend to do2. She gave me options to make things more affordable3. She called with updates...and when the part was delayed (leading to another 1/2 day of rental), she made sure that I didn't pay additional fees due to their timing issues.4. She looked for a coupon for me, had the car washed, the oil changed, AND worked out a SMOG check with their local provider at the corporate rate. Get this - the guy picked it up, did the inspection, and dropped off the paperwork before I came to even get the car. I just dropped off the check for the SMOG fees when I picked up the car!5. She took the time to check on my servicing history & help me understand that the work I had done took care of some of the pricey upcoming service needs. Offsetting those costs made the unexpected repairs easier to bear...Overall, I would say that I've experienced INCREDIBLE customer service at Mazda - both in Ohio where I had my car for 3.5 years, and now in LA. Sarah at Tustin impressed me so much that I'm actually taking the time to write this review online. I look forward to working with her and the Tustin dealership again.

Jeff74

Jun 1, 2012

I dealt with Ozzie via internet for the Miata. Helpful, no pressure and a genuinely nice guy. Ended up going in for possible purchase and trading in my 2009 Mustang convertible. The whole experience was great until trying to work the deal. Waited over an hour for them to run credit and research my current cars worth. I owed more than value so I knew this going in. He came back and offered almost nothing for it. Said was worth $10k but they would add a couple thousand to it, coming to $12k. Wow, and we left. 2 other dealers since have inspected my car and offered high $14k -$15k. It's too bad, I really liked this dealer but the trade in part left a sour taste.

7Sharky7

May 16, 2012

Sara in service was friendly and very helpful. I'm nost pleased with the work of mechanic Daniel Lim. I had been through other shops trying to fix ongoing issues with my Miata with no luck. I was referred to Dan by other miata owners. He obviously has a love for these types of cars and insight into it's quirks and issues. He went above and beyond what I expected taking care of other issues he noticed along the way. He is one of those mechanics who cares about doing a good job it's not about the money. I can't recommend him enough he knows his stuff and you can expect nothing but the best for your car. Very pleased will come here for all my needs from now on. I drive 40 minutes to get here but worth it.

RomanB

Jan 28, 2012

The Tustin Mazda team is great, and sales guy Shaun McCray is the best of this team. He made the process easy and painless for us.

victoriarebello

Jan 24, 2012

I just want to THANK "Jim Feinstein and Lori Houts" for all their hard work and due diligence. You both made buying a car for my son so very easy! THANK YOU SO MUCH!

wisemanmuriel

Jan 21, 2012

Thinking back to past negative experiences that I've had at car dealerships over the years, I walked onto the lot of Tustin Mazda this week convinced that I was about to have yet another bad experience. Braced and ready for the worse, a Sales Professional by the name of Jeff Lesniak approached me. I coldly told him I only wanted to look at the Mazda3 Hatchback cars and to show me what he had on his lot. He introduced himself to my friend and me with a smile on his face, as he walked us over to the car I wanted to see. He couldn't have been more kind, as well as being very informative in helping me understand all the ins and outs of this marvelous little car. Jeff's warm personality combined with his knowledge of the car far exceeded my expectations in a Sales Professional at a car dealership. I experienced NO pressure or hard sell to buy this Mazda3 whatsoever. Jeff Lesniak is by far the best Sales Professional I have ever bought a car from, bar none. Without a doubt, I will be returning to Tustin Mazda for service work when needed, to buy accessories for the Mazda3 Hatchback that I ultimately bought from Jeff, and for any future Mazda cars that I buy. Purchasing my car from Jeff Lesniak at Tustin Mazda was an extreemly positive experience.

Rcarvajal75

Jan 10, 2012

I had just totaled by 2010 Mazda 6 Sport which I had just bought about 4 months ago. I was in no mood to go shopping for a new car only four months after buying a new car! All my past experiences with car buying have been like going to the dentist! Not this time! I inquired about a 2011 Mazda 6 Grand Touring yesterday morning and Jim responded to my request right away. I was able to communicate with him throughout the day and I was able to get him most of my paperwork prior to me actually going into buy the car. From the time I arrived until the time I left, I spent about an hour at the dealership. That included my test drive! I can't remember spending less than 3 to 4 hour for any prior auto purchases. Upon my arrival to the dealership, Jim was as friendly as on the phone, offered me a beverage or a snack, and had the rest of the paperwork ready to go over and sign! I even was introduced to the owner, John Patterson, who was as cordial and friendly as the rest of the staff at Tustin Mazda!I've only had my car a day, but I'm already looking forward to dealing again with this great dealership when I buy my next Mazda!

enw17331

Jan 4, 2012

After my review below went out, I quickly received a call from Lynda (Director of Consumer Affairs), who kindly stepped in and got to the bottom of the entire situation and found out that everything happened the way it did simply because of poor communication throughout. However, we are now getting our reimbursement and everything seems to be back on track. I am pleased that in the end they came through and handled the situation.I don't know that I'll buy a used vehicle from them again, but I am open to buying something new in the future.**************************************************************************************Our initial experience with sales was very good at the Tustin Mazda location. We were deciding between something new or used, and finally decided we wanted something less expensive at this time so we bought used. They didnt' have anything that day, but sales called us a day or two later with some cars they just got in. So we went and checked them out and decided that we liked one of them. Then we went to the negotiating part and came out paying more than we originally wanted because of the registration fees and the supposed "Dealer Certification/Testing" that they do on the pre-owned cars prior to selling. The day came for us to pick up the car and I went home a pretty happy camper. Then a few days later we heard a strange knocking in the engine; took it in to find out the motor mounts are "fatigued" - car has 116K miles, so this wasn't too surprising.Then a few days later we started to smell coolant burning, so I took it in again and we were told it was a hose clamp that they supposedly fixed. Drove home, next day still smelled like burning coolant. So my husband checked and found a crack in the radiator with a lot of build up (which means the crack has been there for some time). So I called the sales guy who originally helped us to find out why this wasn't found in their super inspection. I was told to contact the service manager. Left about 3-4 voicemails over a 2 week period with no return calls. Tried to contact her at the various John Patterson locations and still couldnt' get a hold of her. So, finally one day I physically went to the dealership to try and handle this since I was getting blown off by everyone. Couldn't find my sales guy nor the service manager and as I'm explaining the situation to the receptionist John Patterson comes out. For the most part he was pretty stand-offish and rude about the situation and said that since we bought the car "AS-IS" then it's our problem. Then I explained that I understand this, but since we were told that it had undergone this extended inspection (outside of the required inspections) that something like a cracked radiator should have been found (if not during their inspection, then it should have been found when I took it in for the problem - bad mechanics working there?), and we should have been made aware of the fact that we were buying a car with a cracked radiator.Also, I had found out from service once I finally got a hold of the service manager that they do not do any other inspections outside of the standard required safety inspection...so the sales team had lied to us about that.Needless to say after a few minutes of explaining the situation to John Patterson all I was given as a "fix to the problem" was $100 credit. So, I talked to service asking if I can buy the radiator myself and have them install it and be reimbursed for the price with our credit...we were told yes. Since we could get the radiator at a fraction of the price to what the dealer would charge us, we thought this was the better route. So, we bought the radiator, took the car in and the dealership replaces it; also charging towards our credit the coolant needed. I submit the invoice for just the radiator costs (we had bought the motor mounts but did not ask the dealers to replace those). After a few weeks (during the Christmas break), I call the woman who had been very helpful in service to find out about the reimbursement, she still didnt' know. The next day (today) I get a call from her stating that John Patterson declined the reimbursement stating that the credit was only good for in-house parts or service (WHICH WAS NEVER DISCUSSED OR SPECIFIED...nor was it specified in the dealer system notes about our account).So now I'm out the cost of the radiator which is something that they should have fixed prior to selling or at least notified the buyer of! What is the point of buying through a dealership if they aren't going to guarantee their work or provide some peace of mind in a purchase???In addition to the radiator issue, and the motor mounts, the actuators in both the driver door and passenger door do not work (so we'll be replacing those at some point). I know it's to be expected that a car with 116K miles is going to have some wear and tear, but I believe that it's the dealerships duty to sell the car as close to "as new" as possible.

ChrisLewis

Jan 1, 2012

I bought a CX-9 at Tustin Mazda almost three years ago. That initial buying experience couldn't have been smoother. The follow up customer care has been equally impressive, hence my decision to buy a second car from Shaun McCray, whose honesty & integrity the first time around won my loyalty. Once again, the buying experience was not only smooth, it was an extremely pleasant way to spend a couple of hours on a Friday morning. In fact, it was like catching up with old friends. John Patterson, the owner, came out to say hello (actually it was way more than just a hello) while another team member, Sarah Posell, took care of every detail when checking my CX-9 in for a service. After telling Shaun what I was looking for - a Mazda 6 - he quickly pointed me in the right direction. And as a Mazda owner, being very familiar with what I would be buying, a quick decision was made. When it came to the price, I had the benefit of previous knowledge of John Patterson's non-adversarial approach to negotiations. Last time, it quickly became evident that the prevailing ethos with Tustin Mazda staff is to build long term relationships with potential customers. Among other things, that is achieved by offering highly competitive prices in an environment that takes the confrontation, traditionally associated with car dealerships, out of the proceedings. In other words, the principle that's applied is one of "let's give the customer as good a deal as possible because we want to both win his or her loyalty and boost our reputation." Tustin Mazda's approach is the exact opposite of a "it's either my throat or yours, so it may as well be yours" approach.Needless to say, a deal was quickly struck and paperwork completed without a hitch.Further to the above, all this took place on one of the busiest days of the year at Tustin Mazda. In the face of many demands on his time from other customers, Shaun was completely at ease during what must have been an extremely stressful time with customers waiting and year end deadlines looming.After such an experience, I can safely say there wouldn't be a dealership in the country capable of offering anything better than the red carpet treatment I received yesterday.

mmonarrez321

Dec 19, 2011

Both Shaun and Veronica were great to work with. I have purchased plenty of cars at various dealerships and must say that I have never felt so at ease through the whole process like I did at Tustin Mazda. I normally deal with with the typical in your face sales men at other dealerships, but at Tustin Mazda I was left to take my time thinking things through before making my decision. Shaun, Veronica and Mike were there to answer all questions I had about my purchase. My sale felt individualized for my circumstance, and went smooth. Thank you Tusin Mazda!

MEymann

Nov 28, 2011

My husband and I had an awesome experience at Tustin Mazda!! We were greeted on arrival by Jeff Lesniak. He was awesome! He made us feel comfortable and did not try to push anything on us. He listened to what we wanted and to what worked for our budget. We were so Pleased with the service and how they made sure to get us the best deal. Lori Houts in finance was so nice and put it all together for us in the end and she answered all our questions. We left with our new Mazda 3 and are so happy with it!!! I would definitely recommend Tustin Mazda to anyone looking for a car!

jillsawyer

Nov 24, 2011

Sammy was extremely helpful in answering my questions regarding the MX 5 Miata. During the test drive he was very informative about the "ins and outs" of the vehicle and made me feel comfortable while driving. Big Mike also provided information in a straight forward, non pressured way. After doing my research online, I found the costs quoted to me and the facts provided to me to be right on. That is why I decided to purchase my vehicle with this dealership and would recommend others to do so as well. The overall experience was enjoyable, quick, and my thanks to Tony as well for his processing of the documents in an easy to understand manner.

gwright55

Nov 15, 2011

I don't purchase cars very often as we pick good transportation and expect it to give us years of service. After doing some initial research I visited Tustin Mazda and met Jeff for the first time on a Sunday afternoon. He was very helpful and not at all high pressure. He offered a test drive and he was very helpful in describing the features while letting me enjoy the pleasure of driving the Mazda 3. When I took it on the test drive, it had 6 miles on it. I did additional research and determined that I wanted to narrow the choices to the Mazda and Jeff made a very good offer and we were also able to handle the trade-in with a lot less worry than expected. It was a fabulous experience and I highly recommend Jeff and the staff at Tustin Mazda. They are engaged with the community and very hospitable providing many special services and details. Thank you, Jeff.

fumanstan

Nov 12, 2011

I had a great experience buying at Tustin Mazda. They offer an S-Plan because of my employer, and it made purchasing my new Mazda 3 a cinch. They were great about finding the specific vehicle I was looking for, and ran to their Huntington Beach location to get the car that I wanted in the specific color. Sammy did a great job helping me, but even all of their other staff has been fantastic. Their service department, when inquiring about a Mazda 6 that we also own, was also fantastic and friendly in assisting us.

hobbesncalvins

Nov 10, 2011

Buying a car is usually a stressful experience for me, but buying a car at Tustin Mazda with the help of Jimmy and Heidi was terrific.They are both very personable, knowledgeable and professional. The dealership found the color and type of car I wanted in a very timely manner, made sure I knew everything I wanted to learn about my new car, and I ended up with a great deal. I would highly recommend this dealership. They even called to see how I liked my car after a few days. I love my car. ZOOM, ZOOM! While waiting for my car to arrive at the dealership, they called me several times to let me know the status of arrival and Heidi even called me on her day off. The level of service at this dealership would be hard to find anywhere! Thank you to all who helped.

Handiman325

Oct 31, 2011

What an awesome surprise! I absolutely HATE car shopping. I dread dealing with sneaky salesmen trying to take advantage of me. I have walked away from many dealerships in disgust. Not so with Tustin Mazda. I contacted several dealers via the internet to express my interest in a Mazda 6. James Feinstein of Tustin Mazda contacted me almost immediately. His quote was extremely competitive and he clearly wanted my business. I drove to the dealership, completely anticipating some hidden costs or other underhanded stuff. No Way! James and his staff were extremely friendly and accommodating to my wife and I. They completed all of the paperwork in no more than 1 1/2 hours. No funny business. My only surprise was how awesome James and the folks at Tustin Mazda made the experience. I love my new car and I love this dealership. Thanks again to James Feinstein at Tustin Mazda.

strotter

Oct 28, 2011

OC Mazda has been great, I just bought my second car from them. The saleman who I bought my car, Jeff, arranged for his staff to stay late to close the deal. I have been very impressed with the quality of service and commitment that Tustin Mazda has consistently delivered.

Judyburrell

Oct 25, 2011

My husband andI picked up our new Miata last with great excitment. We have purchased a few cars in our lifetime; however this experience was one of the best we have had. We appreciated the dealers willingness to listen to what might make your dealership better and their personal attention to our desire to get the car we wanted as well as the price and service level we wanted. Shaun McCray did a great job. He listened to our needs, did not push us or rush us into anything and made sure that what he said he would do he did. His attention to detail and his relationship with your team made the process go smoothly and quickly. We love our carat the end of the evening we had a Miata, our Miata book, and at our request, Shaun took photos us with our trade-in and our new Miata. We saved for a long time to buy the Miata and we will enjoy it even longer.

Steinm1432

Oct 1, 2011

I was unsure whether or not to purchase a car but after going to Tustin Mazda, the friendliness and comfort that i experienced sold me. Sammy was very easy going and knowledgeable about the vehicles on the lot which made buying a car easy. I was unsure about the price, however Sammy assured me that he was giving me the best price. He was there through every step of the way and i appreciate all the work he's done for me. I bought the car 2 weeks ago and i have to say that Mazda was a great experience and i would,and already have, recommend this dealership to my friends.

bsnow

Sep 29, 2011

I have a construction company and have bought many trucks and cars over the past 20 years and found the experience of purchasing a car at Tustin Mazda to be as good if not better than any purchased vehicle. My sales person ( Vinnie ) made this purchasean easy and pleasant experience. She was very informed and was helpful throughout the whole process. The Team of Vinnie, Big Mike and even John Patterson ( owner ) I highly recommend to any other people who are looking to purchase a Mazda vehicle

mwelches

Aug 31, 2011

On our visit to Tustin Mazda last weekend, we were really only interested in driving a CX9, because we were evaluating it compared to the Honda Pilot. My husband really loved the look of the car, and sat in all the various seats. We were helped by Lavinia, "Vinnie", Cooper. We asked if we could drive one of the slightly used vehicles and she said "sure". She was so good at pointing out all the safety features that the Grand Touring model had, that I was getting more and more sold on this car. We do not normally buy a brand new car, although the financing options were very attractive, so we started asking about the slightly used vehicles that were available. She showed us all that were on the lot, even the brand new ones that had the different color combinations. There wasn't a perfect car on the lot that met our needs and wants, but she took our phone number and said she'd look around. By Tuesday, she called and had found the perfect pre-owned CX9 in the perfect colors. I just returned from the lot and I couldn't be any more pleased with the whole experience. She is a true professional. I've bought a lot of cars in my 61 years, and this experience couldn't have gone any better for us.

scrath

Aug 27, 2011

Over the years I have bought, sold, and traded many many cars. My experience with Tustin Mazda in general and with their sales associate Shaun McCray specifically, is by far and away the BEST experience that I have ever had with a dealer. Not only did they give me the best price possible without haggling, they bent over backwards to make sure that my experience was a friendly, positve, and human one at every turn. Yes, these guys want to sell cars, but they also are committed to making the transaction more positive, friendly, and relational than the typical dealership. Thank you Shaun, John, and Veronica for making my car purchase a pleasure, rather than a negative event and a tedious chore. I will recommend you to anyone I know looking to purchase a car. You folks are the best!

bill2k

Aug 24, 2011

Dealer's response when negotiating the car was very unprofessional and rude. Here is my last email followed by his response. "Okay, retail on an excellent is $19,500 and wholesale is only $15,000 so I feel as though $18,000 is a fair price for the vehicle. Notwithstanding, due to my own budget constraints I cannot go any higher than $18,000 and if you cannot sell the vehicle for that price it appears that we will be unable to business. Regardless, thank you for your time and consideration."Shaun McCray's response:Well we obviously didn't get it for wholesale and I'm not selling something for a loss that would absurd. I gave you the break down and as usual its never good enough for the customer. So go to an auction, look at a hundred jeeps, and purchase one for wholesale if your lucky. Recondition it. Take out the dents and dings. Put on brakes and smog and safety it spend some money on advertising and sales guys then set the price very competitively and when someone calls you can sell it for $20 less than you own it. Then YOU can be a car salesman. IF THEY CAN'T PROFIT THEY DONT GIVE A **** ABOUT YOU!

inokuclf

Aug 24, 2011

Great buying experience, salesperson and dealer found the model and color we wanted quickly and completed purchase in a very timely manner. Thank you, Tustin Mazda.

cinderelli

Aug 22, 2011

This was the very best experience I have ever had in purchasing a car! It was easy and fun! The team at Tustin Mazda is amazing. They had every detail covered and made us feel like royalty. Jim was the best car salesperson I have ever seen. He knows the cars inside out, very personable, and made sure everything was absolutely perfect!

mazzella

Aug 21, 2011

Excellent buying experience with Tustin Mazda and the Costco auto program. The staff treated us well, the deal was fair, with a "family" atmosphere.Jim Feinstein was very knowledgeable, personable and professional. He was our main guy through the whole process, from test drive to trade in to delivery. Heidi made sure we were well cared for during the visit. Lori handled finance and dealer offerings efficiently and dare I say pleasantly! The deal was fair, the people honest, the atmosphere friendly; even the owner stopped to meet us.This is a dealership with integrity!

vince_nh

Aug 4, 2011

The salesman I worked with was Sammy. He was friendly and enthusiastic from the start. All of my questions were answered clearly and he let me take a test drive that included both city streets and highway. We went looking for rough roads since I had some concern about ride quality. I got a great deal without any games. I told Sammy I wanted to negotiate on total price and not monthly payment and he respected my wish. The purchase was a straightforward experience and I do not feel like I had to waste a lot of time with negotiation that is typically seen in an auto buying process. Lori was the finance person. This was again a straightforward process. She explained all the extras (Lojack, sealant, etc.) but didn't pressure me any further when I declined everything.

khamilton9

Aug 2, 2011

The people at tustin mazda are simply amazing. I went there originally to find a used car. Jimmy helped me look around and find what works best. A week later the situation changed and jimmy once again helped me as well as john patterson, the owner. They did everything to make sure I got the car of my dreams, at a price I could do and even assisted with my trade in. By far the best dealership experience I have ever had as they worked for two days to get me a car. I would recommend this dealership to anyone, first or however many cars you have bought. They will make you feel special and welcome and do whatever steps necessary to make it affordable and just an amazing experience. Two of my neighbors and three of my families cars are from this dealership and all had similar experiences. Thank you Jimmy and John at Tustin Mazda!

paulina

Aug 1, 2011

Let me just tell you, I NEVER write reviews. I came on this website today because my experience at Tustin Mazda was so incredible. For the last couple of weeks, I had been doing research/getting ready to purchase a vehicle. I was torn between a couple of different cars, and I think the biggest motivating factor in why I walked out with a Mazda 2 today (besides the fact that I believe it is a great vehicle) was the way that I was treated by Vinnie. I think most of us normally think of the stereo-typical "cars-salesman" when we enter a dealership. We think we will be pressured into buying a car, and we assume they will try to "trick" us into a bad deal. Now, take that idea, and now imagine the EXACT opposite situation.. and that is exactly how I felt at Tustin Mazda. If you decide to go here, be assured you are dealing with individuals like Vinnie, Big Mike, and Lori who will treat you with respect. If you sit down and start talking numbers, you will not have to waste three hours of your day "negotiating" to receive good numbers, because the FIRST deal they give you is a GOOD deal. Although I dealt with Big Mike and Lori for a shorter period of time and they were great, Vinnie was the sales person directly helping with me, and she is by far the most pleasant sales person I have ever encountered at a dealership. Go there for yourself and find out what I'm talking about. I guarantee you, you will be as surprised by the positive vibe in this dealership as much as I was.

Baberuth3

Jul 28, 2011

I wasn't really interested in buying a car as soon as i did but the customer service and their financing options made it very easy. The customer service i received from Sammy was unlike any other salesman i have ever met. He was straight forward and gave me space when i took a couple days to think about the purchase. But to be honest, after one test drive with Sammy, i was sold. I recommend tustin Mazda to anyone who is interested in buying a car.

priyandanie

Jul 28, 2011

I was ver happy with the excellent service I got from Sammy, when I went to purchase a vehicle last week. He was very helpful and went through every detail of the vehicle. I was very pleased with the service I received from him. GOOD JOB SAMMY!!! Appreciated!!!

Micha01234

Jul 27, 2011

I recommend not only this dealership for buying a car, but also Sammy as a great salesman. He was very friendly, was not pushing me or forcing me into buying a car. I felt very comfortable and he is the reason I bought the car. I am happy to take the time to rate this dealership because my experience there was so great. I recommend everyone to go to Tustin mazda and ask for Sammy. Buying a car was not an easy process but Sammy was professional and knowledgeable about the product he was selling. He made my experience a positive one. Once again, I recommend this dealership to all.

michaeltanabe

Jul 27, 2011

My sales representative was Sammy and I had one of the greatest customer service experience in not just auto purchasing but in general. He was very welcoming and friendly during the entire time of my purchase. Overall, it made my buying experience a great one.

mver

Jul 23, 2011

I called the dealership on a friday evening not sure if mazda was really what I wanted. I spoke to Jeff and asked what type of specials Mazda had going on the 3 series. I ended up going in that night and test drove a thee hatch back. Car was great now came the issue of my trade in. The used car manager looked at my old jeep and gave me some fair numbers. I told Jeff I would needed a night to think about. I have to say it is nice to work with a salesmen who sees value in not pushing a customer to make a large purchase right away. I returned the next night and purchased the 3hatchback. The whole experience took about two hours everyone involved was friendly and polite. It has been a few months since I have bought my car but I must say that the experience I had at Tustin Mazda has been a positive one and would recommend this dealership to anyone looking for a Mazda just walk in and ask for Jeff.

dsyariff

Jul 22, 2011

It was one of the best experiences I've had at a dealership. Vinnie was so warm and welcoming to me and my parents. It was obvious that she knew what she was talking about and was a great listener to any question my parents threw at her. Big Mike came once we started deciding on things and he was extremely nice and helped me out SO much. Anything I needed help with he was right there and they all cheered me on. I felt very comfortable at this dealership. It was such a great deal for everything. Definitely will come back for a BBQ visit soon one Saturdays!

OCMS

Jul 18, 2011

Buying a new car tops my "least favorite things to do" list. Jeff Lesniak made our experience at Tustin Mazda a positive one. Thanks to Jeff, Sheryl, and Mike...we are satisfied buyers! Jeff was friendly, responsive, and professional throughout the process. He followed through on a timely basis and was knowledgeable.

aalyssa777

Jul 11, 2011

First and foremost, the BEST DEALER IN SOUTHERN CALIFORNIA! Here was my situation:I went to numerous dealerships that kept declining me, not because i had bad credit, but because i had 1 vehicle already in my name with my father as a co-signer and informed all dealerships that he was going to be taking over the payments. I didn't want to be taken off of the lease because i didn't want to go through the hassle and wanted to do my best to help my dad out. Well, when i thought all hope was loss, Tustin called me and said they would like to try to help me out. I thought i'd give them a shot and the service when i walked in was exceptional! Everybody there treated me as if i were a family member! I wasn't there very long and they said i could take the car home that day and wait for an answer to see if the banks approve. Jim(sales associate) called me this morning and said i got APPROVED! I was so happy and could not ask for another dealership to work with! Jim, Eric and Heidi all have great personalities and are willing to do all they can to help anyone out! It didn't really feel like i was at a dealership to be honest. It felt like i was working with my family members that were trying their best to help me out! I could not ask for more and i will definitely spread the word to EVERYBODY!!!!!!!!:)

liztrujillo28

Jul 9, 2011

Jeff Lesniak was incredibly personable, knowledgeable and helped me purchase the perfect car. Mazdas are very reasonably priced for the quality you receive, and the current 0.0% APR deal is irresistable. I will recommend Tustin Mazda and Jeff to all of my friends and family.

mheddon

Jun 29, 2011

Jeff Lesniak and Tustin Mazda made our car buying experience a dream. Honestly, I had no idea it could be so nice. We went to 5 other dealers (3 Toyota, 1 Hyundai, and 1 Honda) and none were as helpful, as patient, or as honest as Tustin Mazda. Jeff wasn't pushy in his sale - he was there to help us through the selection process and not just to send us home with a Mazda. It was our confidence in Jeff and the integrity with which he conducted himself that made our choice easy. We are proud to have bought a car from Jeff and Tustin Mazda. They set the standard for what car selling should be.

ds2hs

Jun 27, 2011

My father purchased a car for my daughter for graduation and by far we both said that this was the best car buying experience either of us has ever had. Both John Patterson and Jim Feinstein ( and everyone else there ) were great knew exactly what we were looking for and exactly within our budget no over selling no hard sales just a great honest enjoyable time THANK YOU THANK YOU THANK YOU

christylundy

Jun 26, 2011

I requested an internet quote from Tustin Mazda, and got an immediate response with an invitation to visit the dealership. There was just enough communication - I wasn't getting emails from several different people (which happened at other dealerships), and I was ignored. We quickly arranged a time for me to test drive a car and when I got there Jimmy was ready for me, with the vehicle, a Mazda5 6-speed in the color that I requested, waiting for me to test drive. Jimmy walked me through the entire car before we got in: features, benefits, how to make adjustments - he was very well informed about the car. Test drive was great, there was no rush and he offered for me to keep driving as long as I needed to decide. This was my second test of this car, and I was sold once I got my hands on the manual version. We quickly worked out a price (no long waiting around, no big sales pressure), got my financing in order, trade price worked out (I was offered $500 more than the two other dealerships I took the car to) and I was headed into financing! The financing woman was great (Laura?), I signed my papers, and by that time my car was clean and ready to pack up and drive home! I have a local Mazda dealership, but I was willing to drive an hour because the service at Tustin from the first email was superior to any other dealership I had communicated with. I feel like I've joined the Tustin Mazda family - I can't wait to drive down one Saturday afternoon with my family for the weekly BBQ and to have my car washed!

ytanaka1207

Jun 26, 2011

Don was very helpful, and was not "pushy" at all. He listened to our needs and made it very comfortable for us to trust him. Many times, I have gone to a dealership, where they judge you by your looks, whether I had money and if I was going to qualify for a loan because of my age. But Don did not judge me nor did he ever mention about payment or loan until we looked at cars together to find the right fit and test drove it. If he ever came upon a question that he did not know, he went out of his way to find out for us. He let us know what he was doing everytime so we were on the same page. He was energetic and I could see he was enjoying having fun finding the right car for me too. I kept telling me that it was ok to spend the time and look at other cars, other models because this was going to be my car, so he would just sit back and wait while I looked until I had a question, instead of getting all close and trying the "sale" the greatness of the cars. Overall: couldnt have asked for a better dealer to work with. Thank you Don.

ceiliwidow

Jun 22, 2011

The sales staff at Tustin Mazda were helpful yet not too pushy. They all seem to very familiar with the Mazdas they sell. It dealership itself appears to be a friendly place especially on Saturdays! Jeff, our primary salesman, showed us several models and was very knowledgable about each one. Garret took us on our first test drive and was very personable and easy to talk to. Vinnie helped us when we came back to buy our Mazda 6 Touring Plus and walked us through the entire Smart Start Guide, took us on a tour of the facility so we would know where to go for any service work and helped me link up my cell phone to the Bluetooth system.

easygoer

Jun 13, 2011

Jeff was very friendly and easy to work with. He was not pushy at all. It was a very relaxed atmosphere. The price was very good.

gseiff

Jun 12, 2011

We were looking for a fully loaded 2010 CX9 with low miles. We are from San Diego, but the only one available at a dealership in SD was at Westcott Mazda and they were unwilling to compromise on price. The salesman ended up being rude and said we were too far apart to make ends meet so we ended the discussion. Fair enough.So after searching around the internet, Tustin Mazda had the same car available for $2k less than in SD. My initial phone discussion was with Garrett who was super friendly, knowledgeable, responsive, and accommodating. I asked if he could install a DVD player and certify the car which he was happy to do.The next day, I drove to Tustin Mazda, checked out the car, and put down a deposit since my wife was not available to come to the dealership that day (Wed). The car was supposed to be ready Saturday evening.On Thursday, another CX9 that was the same year, options, and miles became available at their dealership that was about $1300 less expensive than the one I had reserved. While initially concerned that I was stuck in the deal I had already made, Big Mike immediately agreed to either sell me the less expensive car or price match on the one I had already selected. Because the car I had already chosen had been prepped, Mike agreed to price match.I think the integrity and ethical treatment I received with price matching on a deal that was partway done was outstanding! So many dealerships have shady business practices that it was a pleasure to deal with friendly, knowledgeable, AND ethical people who will treat you right. I would highly recommend anyone doing business with Tustin Mazda and will recommend them to my friends. They saved me $3,000 compared to the lousy dealership in San Diego! And to boot, the car ended up being ready a day early so we picked it up Friday evening. Could not have asked for a better experience!

StarOnlyne

Jun 7, 2011

Vinnie is awesome. Hands down, the best person I've ever worked with in the cars business (I'm on my fourth car). Helpful, professional, and friendly. She'll work for you until you have the car you're happy with. She even called a few days after I got the car to make sure I was enjoying it. How's that for customer service? A+!

Omichan

May 29, 2011

Ozzy was fantastic. He was friendly, matter-of-fact and accommodating. I ended up with a Mazda 2 Touring and I'm extremely pleased with the price and performance. Seriously though, they worked out a great deal considering my lack of credit and age- highly recommended!

jenny1086

May 28, 2011

The staff was extremely friendly and helpful. I didn't feel like I was being "sold" on the car, they just presented the facts and let me decide on what worked for me. They worked out a great price for a new 2011 Mazda 3 and made the buying process extremely easy. I also loved the fact that the different employees were all extremely close (cracking jokes and laughing throughout the entire process:) I would definitely recommend this dealership to anyone looking to get a great deal, not feel hassled, and enjoy a little entertainment in the midst of a sometimes not so fun experience- Thank you again so much to Jim and Ozzy- you both were awesome-- and Tony and Big Mike were really great too:)

VABDADDY

May 17, 2011

I was out looking for a used car. Nothing serious, just beginning the shopping. I usually dread being hunted by the salesmen and try to avoid them at all costs, but Garrett was great. There was no pressure and he did his best to answer every question I had. My friend even commented on how easy he was to deal with. It turns out buying isn't for me right now, but when the time is right, I'll come back and ask for him.

karizma

May 16, 2011

I have had a really nice experience with Tustin Mazda. I leased a Mazda 3 and got a really good deal. People were friendly, especiall Ms.Vinnie Cooper and they let me test-drive any car I wanted. Vinnie is a wonderful lady. She is really helpful and friendly.

rossreay

May 16, 2011

Wonderful experience. Made buying a car an enjoyable process. Jim Feinstein was wonderful from the moment I called him till he handed me the keys. Doing the paperwork with Lori was wonderful. I would recommend this dealer to anyone who wanted a great car and (I got a Mazda2) a really wonderful experience. Everyone at Tustin Mazda made me feel comfortable and I didn't have that awful stressed feeling you get with most dealers. They did exactly what they said they would do with no hidden costs or last minute higher payments are needed. I was not even sure I could get a car with my credit rating yet they made it work and didn't even make that an issue. Cannot praise this dealer enough. Just go and get a car from them, you'll see.

sandrazz

May 16, 2011

I was extremely impressed with our customer advocate Vinnie Cooper at Tustin Mazda. Her attention to detail was superb!! Her knowledge of the Mazda CX-9 made our decision much more clearer and of course the deal was done!!Thank you Vinnie,Sandra

serenityw8

May 16, 2011

I visited the three Mazda dealerships that were near my home and Tustin was the best! They gave me the best deal, and Jeff was great. The customer service was awesome. When I arrived at Tustin Mazda I was immediately greeted and Jeff introduced himself right from the start. Greetings like that build a relationship with a dealership and makes you want to come back. I will definitely recommend Tustin Mazda to all of my friends and family.

riosk

May 14, 2011

Having had a bad experience with a past dealership, I was skeptical when I decided to contact Tustin Mazda. I set up my appointment and everyone was so friendly on the phone, when I went to my appointment they made me feel very welcome. Ozzy and Jim and Lori were very friendly! This dealership even helped get me a lower rate than my credit union was offering. I just had a great experience and left with an ear to ear smile, I HIGHLY recommend this place!

AirSpirit1

May 13, 2011

John and his team have been nothing but courteous to me and my family. So courteous in fact that we came back and purchased three cars in one weekend. At Tustin Mazda, we are treated like family. I am always greeted on a first name basis and I never have to remind any of the sales or service members what my car is.John and his team go above and beyond customer service. And for that, I am eternally a member of the Tustin Mazda Family.Sincerely,Jill Lux

davidguardia

May 2, 2011

Jeff Lesniak was a pleasure to work with from the moment we walked onto the Mazda lot. He showed us the details of the first SUV we were interested in and let us take it out for an extensive test drive. He showed patience when we mentioned we were undecided and still looking and never put any pressure on us. His patence was the primary reason we returned several weeks later to look at a completely difference model. Once again, he showed us all the features of the car and took us for a test drive. He promptly e-mailed the quote as we requested and made the negotiation process almost painless. We are very happy with out new Masda6 and will recommend Jeff and Tustin Mazda to friends and family.

socaldonna

Apr 19, 2011

We found Tustin Mazda and Jim Feinstein through the Costco car program. After reading good reviews about this dealership, I was extremely happy with the way we were treated the minute we walked in the door. Jim Feinstein was extremely friendly, knowledgeable and treated us like family. He answered all of our questions and spoke in detail about the Mazda 3's features. We went for a test drive and felt extremely comfortable with Jim as we discussed our car needs. There was no pressure from Jim, he was very patient and left us alone to talk when we returned from the test drive. My husband and I decided to purchase the car that day and the process could not have been better.Jim worked to get the features we wanted in the color I preferred and walked us through everything. I have already recommend Tustin Mazda and Jim Feinstein to my coworkers and neighbors.

lisaseibel

Apr 13, 2011

From the very first minute we stepped on to the lot we were greeted with friendly helpful people. We were shown all the cars we wanted to see and were treated very well. Our salesperson, Vinnie was a great help and answered all of our questions with no pressure. We kept going back and forth between a couple of vehicles but she was always patient and gracious with us. We are very pleased with the service we received. And we are also very satisfied with the price of our vehicle and the quality of it. It is a beautiful car and are so happy with it. Thank you to Vinnie and all the staff we worked with!

ytanibatachristy

Apr 13, 2011

This was the best auto sales experience I have had. As soon as I went into the dealership I could feel my anxiety level go up! Even when I had been corresponding with the Jim and Ozzy via email. They soon made me feel more comfortable very quickly. In the beginning, Jim and Ozzy responded quickly when I asked for a quote on email (almost immediately as a matter of fact) and gave me all the specifics I requested including the net price of the car I was interested in. In person they were more than helpful. Everything went very smoothly, everyone was very friendly, and I did not feel "pressured" at all.I would definitely buy another car from Tustin Mazda (definitely via email) and would recommend this dealership to my friends and family.

73camino

Apr 12, 2011

I received an offer to sell back my 2010 Mazda3 at $1000 over blue book ++ other incentives ie. 0% interest, customer loyalty. I was a bit sceptical but I knew that I was interested in a slight upgrade. My Mazda3 was a great deal and vehicle but thought I would check the remaining Mazda6's available. Since, I have noticed Mazda sets the agressive incentive standards in the industry and other brands follow their lead. I have never enjoyed the process of a new car purchase before. Jeff did a great job of letting me lead the process and he filled in the blanks as needed. It was a pleasure working with Jeff to get the deal that I needed. The smoothest and quickest transition imanginable. I am enjoying my new ride even more than my previous Mazda. Great work Mazda, I look forward to our next partnership. Yes, that is what it feels like a partnership. Kudos to the service department, in specific Mick makes you feel welcome and somebody you can trust. The shuttle driver is another asset to your entire team. Take care of them Patterson.

maidens

Apr 11, 2011

For the 1st time my husband and I have decided to go for a brand new car instead of a used one. Jeff Lesniak, our sales representative was great to deal with. He was friendly but professional, which made our experience at Tustin Mazda very pleasurable. Would go there again.

izakhrabova

Apr 7, 2011

After searching for a car from various dealerships in and around the Orange County and Los Angeles areas, I came to Tustin Mazda. The service was amazing. The employees went above and beyond to help me find the car that I was looking for, at a price that fit my needs. I was very pleased with my purchase, and would recommend this dealership to both my family and friends.

cachanilla

Apr 5, 2011

I just purchased my 2011 Mazda 3 from this dealership on Sunday, April 3rd and was so incredibly happy with the excellent customer service they provided me and my boyfriend during my time spent there. They offered us drinks and access to their computers to get the information they needed. In addition, Sammy was very informative and friendly that he made my experience as good as it can be for a first time car buyer :) With regard to Management, Mike made my experience a greater one when he helped me in every way possible in giving me a good deal and definitely made my trip to the dealership the best possible. I truly appreciate excellent customer service and greatly appreciated the fact that they understood my situation and made things work for me in which they did. Tustin Mazda is the best! Thank you for making my life a little easier now that I have a brand new car :)

Czech Chick

Mar 30, 2011

My experience has been nothing, but great!Friendliest Team around!I just leased my new Mazda CX-7 here. My first lease ever and thank you to a big Mike who went over the leasing agreement with me end explained all to my understanding.The professionalism and personal attention I received from Shaun McCray made my car buying experience a smooth,I never felt pressured in any way, and comfortable transaction.So excited to drive my new MAZDA CX-7.I would recommend Shaun McCray enthusiastically and without hesitation to anyone considering the purchase of a Mazda. Shaun will hook you up:)I will be back for my free car washes...yay. Thanks Shaun!!!

mstockwell01

Mar 30, 2011

It's really very simple. This entire team of people at Tustin Mazda were welcoming, honest and straightforward. When they say they are going to do something ... they do it! If they commit to something, you can count on it happening.And their approach to dealing with customers is something that permeates the entire organization. I spoke with 9 different people in the store over a period of two months, from receptionist to sales staff to sales management to the owner, John Patterson. Each treated me as though there was nothing they wouldn't do to help me, and to gain my business.I love the car (a CX-9), appreciate the people who I worked with, and am confident that I will be treated the same way each and every time I come back to Tustin Mazda.

amessore

Mar 29, 2011

We went in to purchase a new CX-9. Our Sales Associate Drazen met us at the door and was very courteous and respectful throughtout the entire transaction. He was very accommodating in addressing all of my wifes questions and concerns. After we made the purchase, he sat with us and went through the car manual, and then walked around the car with us and showed us how everything worked!! I have never had such a positive car buying experience in my life. Mr. Patterson, the owner, has a great and enthusiastic work force behind him. Go meet Drazen and the crew at Tustin Mazda!!

twitchmonitor

Mar 29, 2011

I bought a 2011 Mazda 3. Vinnie was awesome....really easy going, not pushy, slick or slimy. I got good treatment all around and a good price. When we discovered a very small scratch on the car I was going to buy they had the body shop buff it out but since they weren't 100% satisfied with the result they just found me another one - I picked it up the next day.

awmint

Mar 27, 2011

I first must say it says something when the owner of the dealer is as active in a deal as any other salesman on the floor. Very impressive, and speaks volume as to what kind of quality people are at Tustin/OC Mazda.I feel I got a killer deal on a 2011 Mazda3 Hatchback, with far more options I had originally looked for, at roughly what I had figured (money wise) on a "stripped down" model. The customer service was great, continuously making sure we had everything we needed, and knew when to walk away so I can talk it over with my father. John and Jim were not pushy at all, and were very transparent in every aspect of the deal- from trade in to finance. I would highly recommend this dealer, and can honestly say I hope this is one dealer I would love to see expand and grow.

bttran

Mar 20, 2011

The customer service is absolutely fantastic. The employees are very friendly, yet they don't crowd you in any way. Everyone from sales to financing was very honest and straight forward and didn't try to play any games. You read everywhere that car buying is such a frustrating experiencing, but when I came here, it was the exact opposite - you will actually ENJOY the process of buying a car.In terms of pricing, I don't think it could get much better. There was no "let me check with my sales manager" for 3 hours, haggling. Through the Costco program, it's simple - they sell you the vehicles at invoice - not a penny more. I highly recommend this place to anyone looking to get a new Mazda. Save yourself the hassle and save yourself some time by going here first before any other dealer.

eleckrone

Mar 16, 2011

Jim Feinstein was great to work with! He and John Patterson both made my wife and I's car buying experience great. We had been to another dealer that was very aggresive and I took that experience to be somewhat of the norm, but my time with Jim at Tustin Mazda was relaxed and he got us a great deal on a new car for my wife. Thanks So Much!Erik and Kelly

jacklight

Mar 15, 2011

The atmosphere at the dealership was great. The staff was friendly and I received a good price. Not a big haggler when it comes to price, but I did do my homework and thought that I had a good deal and was sold on how I was treated. They earned their money and made it one of my best car buying experiences. If all goes well with the SUV I bought I will be taking my son to this dealership to get his first new car when he graduates from college.

jsaenz1023

Mar 12, 2011

After doing a lot of shopping around I came into Tustin Mazda to purchase a CX-9. I had been emailing Jim and Ozzy and they were very professional and eager to earn the business. It was because of their professionalism that I decided to come in and work with them. The whole buying experience was great from beginning to end. Lori in financing was so nice and made the paperwork go fast. Jim, Ozzy, Lori and I sat in the office after and talked for about 10 minutes afterwards and I never had that experience at a dealer before. Tustin Mazda really gets it and understands how to treat their customer and I will highly recommend them to anybody that wants a Mazda. I could not be happier with my whole experience and was really happy to go to a dealer where the people were genuine and great to work with. Thank you Jim, Ozzy and Lori!

PS234

Mar 10, 2011

I had found the inventory of used cars online at OC Mazda.com and within a few hours was visiting the Tustin dealership with a specific car in mind. Janice was helpful and friendly and was able to answer most of my questions. This was in stark contrast to another Orange County Mazda dealership where the bothersome "traditional" linear pressure salesmanship was in full force. I was able to take a test drive within minutes, and before the day was done I had decided to purchase the Mazda 6. Purchasing a vehicle is a major event for a person, and Tustin Mazda understands that friendly service added to a quality product makes for good sales.

cx9

Mar 9, 2011

We met with Drazen Canjuga while window shopping. He was very helpful in introducing us to the CX-9, explaining every detail and answering all our concerns. We went back and traded our ML320 Mercedes and got more options on this vehicle I ever imagined. The drivers side mirror does have a vaibration problem which Drazen is working very hard to resolve and we appreciate his concern. Drazen made this pruchase a very smooth transaction. Everyone at Tustin Mazda is very friendly, helpful and best of all, we never felt any pressure. We are extremely satisfied with our CX-9 and are looking forward to a long happy relationship with it. Anyone shopping for a luxury, practical SUV/Crossover vehicle should not pass up the opportunity to check this vehicle out. I think you will be very impressed. We highly recommend Drazen Canjuga at Tustin Mazda.

pd83

Mar 8, 2011

I went into this dealer looking to lease a new Mazda3. The Sales Professional, Drazen Canjuga, did a great job explaining the ins and outs of the car. He was very knowledgeable about what he was talking about. He was very respectful and was not trying to pressure me in anyway to purchase the car like most car dealerships do. He never made me feel uncomfortable and handled his job with professionalism. Once the price was agreed to, the paperwork was completed in an efficient manner. I would definitely recommend others to check out this dealer if you are in the market for a new Mazda.

MsJeana

Mar 4, 2011

I had such a wonderful experience with Tustin Mazda! I had never driven a Mazda before or even sat in one! And Jeff spent SO MUCH time helping me and letting me test drive every car on the lot practically! He was so patient and answered all my questions and then some! He even came in on his day off for me!! I never felt pressured and felt like he was truely trying to help me find the right car for me! I ended up with a 2010 Mazda 6 and couldn't be happier!! Thank you Jeff! You are the BEST! :o)

crash82

Feb 28, 2011

The team at Tustin Mazda made the whole process very easy. We stayed in touch via email and they notified me when the car I wanted was available. The staff is very knowledgeable and courteous. There was no pressure and they answered every question I had. So far I'm really enjoying my Mazda3 and I highly recommend this dealership to anyone that is considering a new Mazda.

xxfiorellaxx

Feb 28, 2011

I just leased my new 2011 Mazda 3 and couldn't be anymore happier with my purchase.I had Orlando the sales man assist me. He was very professional, understanding, and knowledgeable and made this experience smooth and perfect. I am definitely recommending him and this dealer to everyone I know. Thanks Tustin Mazda

lanightmarez13

Feb 27, 2011

The mazda dealership in Tustin had a great team and everyone there was very nice and helpful! They try to acknowledge your every concern! Jeff Lesniak was our salesperson and he was awesome! He was very helpful and we couldnt have asked for a nicer person to help us find our car!

shewriter

Feb 25, 2011

Janice and Eric were very helpful and answered my countless questions. I have had four Nissans in a row and it was a huge deal to make the switch to Mazda. They made me feel very comfortable with my decision. They also offer terrific deals on maintenance and free car washes - whether you're making a service visit or not. That's pretty cool. Janice is bubbly and a pleasure to deal with it. Eric, the sales manager, got me a great deal - and we did all by phone prior to my visit to the dealership - which meant all told - I was in and out within and hour and half! The finance dept. was also amazing - I had signed all the paperwork in minutes. I have had my Mazda 3 Hatchback for about two weeks now and it's been great. Great job to the team at Tustin Mazda :)

Jverde3

Feb 24, 2011

The store, the staff and the owner Mr.Patterson put the fun and honesty in purchasing a vehicle. Top notch people, store and value!!! I highly recommend everyone here at the store. I have purchased many vehicles in the past and they are my top rated choice. Drazen my salesperson was patient with me, really tailored the right vehicle for me, explained every feature completely, knew all the features of their product over the competition and did it all in a professional manner. Brian the sales manager really worked for me to make sure I was understanding of every detail of my purchase and worked every option to fit in my budget. Thank you so much to everyone there. Great experience!

robertfields

Feb 22, 2011

Janice Pruzensky was very , very helpful in my shopping experience at the Tustin Mazda dealer This Month of Feb 2011. She never pressured me at all. She was friendly and informative during my time with her at Tustin Mazda.I would highly recommend her to any of my friends when shopping for a car or van.My sister Morgen and i test drove a Mazda 5 ,and Morgen commented how she had never had such a wonderful time shopping for a car before.I was very pleased with Janice Pruzensky. Robert fieldsrkf1atsbcglobal.net

kielan03

Feb 21, 2011

We were not really looking into Mazdas in the first place, but we were givin the oppertunity to look at the CX-7, and it went straight to the top of our list. We test drove all the compact suvs out there and we liked the overall look, feel, and drive of the CX-7. Kevin was very knowledgeable about the car, and the lease and buy options. We were uncertain of buying or leasing, and Kevin gave us his honest opinion, and the positives and negatives for both. My wife and i felt no pressure at all throughout the whole expierence and were very satisfied with the lease that we were given and all the sales staff inside as well. Overall we were very pleased with Mazda in Tustin and feel very strongly that we made the right descion to lease the CX-7. We love our new car and will recommend this dealer to friends and family

Chris Chapin

Feb 19, 2011

I came in thinking I knew what kind of vehicle I wanted and Janice helped me refine my search to something more appropriate. She was amazingly friendly and helpful -- she knew her product and she was quick to get her finance manager (Mike) involved. Talk abut "no pressure" -- she really likes what she does and it shows!

Lora White

Feb 10, 2011

We were very happy with our dealings with Tustin Mazda. I had specific ideas of what car I wanted and the color and packages I wanted included. There were none with my specifications available so Jeff did reseach and made a deal with another dealer out of state to deliver the car I wanted. Even though I wanted a "special order" car they did not charge us full price, we were able to make a fair deal for the car and I still feel that I did not have to compromise to get the car I wanted. Jeff kept us updated through out the process and was very accomodating of his time and information to make us feel comfortable about our decision. The whole car buying process was very seamless and my kids enjoyed the playroom in the showroom. I will be excited to see if their service dept is as smooth running as their sales dept. I would recommend Tustin Mazda and specifically Jeff Lesniak to all my friends!

Kristi8

Feb 8, 2011

I purchased a CX-9 this past weekend at Tustin Mazda. From the moment I arrived on the lot until after I drove off with my new car, the experience was awesome!! My sales rep, Kevin "Orlando" Rullan went above and beyond my expectations of great customer service. He worked with me on his days off to make sure I got my car!! Even today after I brought my car home, I have had a few questions. He gives me an immediate response and is so helpful. I love the no pressure, family feel of this dealership. Big Mike who helped with the "numbers" part of the deal was very fun to work with. His "willingness to work with you" attitude made it so much easier and less stressful. Lori in finance was amazing too!! She was in constant contact with me on what needed to be done and was willing to help me any way she could. She was a whiz with the finance part of it. Each person that I worked with really seemed like honest, nice people. I had been to a few dealerships where their salesmen approach seemed very shady and put a lot of pressure on me. I was not comfortable with purchasing a car from a few dealerships that I had been to. However, at Tustin Mazda, it has a true family feel, no pressure, friendly environment. It felt like I was buying a car from a friend!! Nice job!! =0) I LOVE MY NEW CAR!!

agreatfulcustomer13

Jan 19, 2011

This was the easiest and most enjoyable expience I have ever had buying a car in my life. The sakeman was professional and if there was a question we needed answered he wuld get it and get it quickly. He ws upfront and honest and cared about what our needs were. We definately would recommed him and your dealership to anyone of our friends. We already have given some our friends there name already as they were either jealous or just plain loved our car. WE hope we helped them get a few sales from our wonderful service. They are a 10 if you had it and Kevin orlando rullan was the best service person in the industry we have ever had also so was Laurie who is the person that gave us all financials help and needs that we asked for and she went above and beyond are wildest dreams. I hope this email helps them as I really must say it was an awsome job, in making us feel warmly welcome.

palmer77

Jan 18, 2011

Great buying experience. Friendly environment, no hard selling, genuinely helpful. Janice walked us thru every step, including the credit checks. She spent time with our daughter reviewing the manual and on the vehicle features. Her knowledge, patience and sense of humor made for a great experience. We also noticed how well everyone works together at the Dealership, they're a great team.

Scott Carroll

Jan 16, 2011

While the "experience" of buying an auto at a dealership has changed a great deal from the days of the consumer negotiating from a position of weakness, the memories of those experiences have not changed. Tustin Mazda, through its people, but more importantly, through its culture, erases those poor experiences of years ago. This dealership, through its focus on the consumer as someone they truly want to make happy, brings pleasure to the car buying experience. Its the simple things, from making sure me and my family were comfortable while waiting in the showroom, to random Mazda staff members greeting each of us with a hello, to the President, John Patterson, not only introducing himself to us, but spending time with us out of interest in us and not seemingly, just because we might buy a car from his dealership. You can't teach that kind of attention and kindness. It is a culture. It is woven in to the fabric of how the dealership operates. Now to Jim Feinstein, the man who sold us our car. Fun and with a focus on educating us not for purposes of building his ego by showing us that he knows more about the subject than we do, but for purpose of making sure the selection we make is the right one for us. His attentiveness to my 12 year old daughter, was also appreciated, by me, as well as her. My daughter commented at one moment when Jim stepped away from us, that she liked him because he included her in the cary buying process. Again, you can't tech that. In addition, the attentiveness to us, of others Jim enlisted throughout the afternoon to help - Mike and Ozzy, were equally incredible to us. All of them made themselves available and made us feel as if no other customers, but us, mattered, even thought the showroom was constantly full of people. We ended our excellent experience with Keane, the finance man. Also, a great person who continued the excellent experience by quickly running through the critical details; making helpful suggestions; explaining everything with enough detail for us to make an informed decision but not with so much that we became bored or overwhelmed. An excellent dealership, with an excellent customer-centric work ethic and attitude. Thank you.

trevorlum

Jan 8, 2011

Definitely one of the better dealers around town. Fair pricing. However, one thing that annoyed me slightly was that although I told them my ultimate budget was $18000, which they promised to work with, they then after sold me a extended warranty for $1716. I felt they should have told me right from the start about the warranty rather than wait until the last minute.

sawdust

Dec 30, 2010

We were looking for a new Mazda CX-7 to replace our aging Nissan crossover. Saw an ad in the paper for 0.0% financing at a local Mazda dealership (Tuttle-Click). Looked online to verify they had the make, model & trimline we wanted on the lot. They did, so we headed on over. Then spent a frustrating 30 minutes 'haggling' with the Tuttle-Click sales rep about the vehicle pricing & dealer options we wanted installed. Never got a straight answer about the pricing or availability. It was a typical bad-dealership experience... So we left without purchasing the vehicle. I go back online, & found the same make, model & trimline at Tustin Mazda. Headed over there. COMPLETELY different experience. Greeted by friendly staff, showroom buzzing with people, nice leather couches to sit on, flat screen TV to watch the NFL game (even changed it for me so I could watch MY team), offered coffee, water, etc. Brian shows us the CX-7. Wife loves it, we decide to purchase. Brian tells us that in addition to the 0.0% financing, there is also $750 customer cash available (not sure why, but Tuttle-Click never mentioned it). We complete the paperwork while watching the game on TV. Then Brian gives us a tour of the dealership, explains their VIP program (free oil changes, lifetime car washes, etc.) After the tour, tells us the finance department is ready for us. We sign our name a dozen times & do a quick review thru the owners manual with Brian explaining/demonstrating the cool features of our new car. Drive away very happy & completely satisfied. I am SO glad we found Tustin Mazda. I highly recommend to anyone who wants a great dealership experience.

rscates

Dec 8, 2010

This is an awesome dealership to work with. Friendly staff (Jeff), and hassle-free. They didn't pressure me into anything which I really like. Would recommend this dealership to those who are trying to buy a Mazda or used car. I felt like I was a part of the family and still feel this way till this day. Thanks Tustin Mazda!

watchmerise

Nov 27, 2010

Amazing customer service, completely down to earth, pushed it to the limit to get me the best deal possible, and they did! Not pushy at all like tustin toyota. Gave me my space, perfect atmosphere. Actually followed up with me after my purchase, real customer service at its finest. I would do it all over again.

Connie Buda

Nov 22, 2010

November 22, 2010The team listed above worked patiently with me so I could lease my Madza 3 sport. I love my new car! I would highly recommended this dealership and its team of professionals to everyone! They don't just sell cars, they build customer loyalty and long term relationships. They are to be highly commended for their commumity outreach program. Overall, it was the most pleasant car buying experience I have ever had!Thanks to a great team! My 4 year old granddaughter calls my car, "Zoom-Zoom"!Connie BudaAnaheim, CA

mbasciano

Nov 19, 2010

I decided that a Mazda 3 was in order for my daughters 16th birtday and I wanted it to be a big surprise. On the referral of a good friend and after shopping around a little bit, I ended up at Tustin Mazda. I was immediately greeted by Jim who I had an initial discussion with about what I wanted and what price point I needed to be at. Jim then took me out to their immense lot and we started looking at some cars. It didn't take long to narrow down exactly what I was looking for and within about 20 minutes I had picked out a CPO 2010 Mazda 3.We went inside, sat down and did all the paperwork. The whole process literally took about an hour or so. Because I was purchasing the vehicle prior to my daughters birthday, Jim even offered to hold the car for me and have it ready for pick up a day before the big day.I returned the day before her birthday and there was the car sitting right up front ready to go. I sat down with Lori and hammered out all the final registration paperwork on the vehicle and Tustin Mazda even let me borrow their big red bow to put on top of the car.Having bought a number of different vehicles in my lifetime, this was by far the friendliest, fastest and most customer service oriented vehicle purchase that I have ever made. I was even lucky enough to meet the owner himself, John Patterson.What a fantastic sales experience, from start to finish! Thank you!

robio32

Nov 12, 2010

Having never owned a Mazda vehicle before, I reluctantly came into Tustin Mazda to test drive the CX-9 just to see what it was like. I've owned Hondas and Toyotas before and was always very happy with their cars, thus was thinking of buying another for the wife. Needless to say, after test driving a Grand Touring CX-9, I couldn't believe how luxurious and smooth the car drove. The quality to the materials used and the intuitive designs of the all the control buttons are well thought out. I have to comment on the great buying experience with Tustin Mazda. Drazen Canjuga was the gentleman who assisted me in choosing the vehicle. Never did he made me feel pressured, but was always courteous and polite, answering all my questions and educating me on the vehicle. Not only was Drazen this way, but everyone from John Patterson, the owner, Big Mike in financing and Michael from Parts and Services. All these guys came out and introduce themselves were extremely nice and was just a pleasure to talk to.I know I had many choices when it comes to selecting and purchasing a vehicle, but ultimately what seal the deal for me was the great buying experience and the quality to the Mazda vehicles. I got everything I wanted in the vehicle and nothing I didn't needed, and my wife absolutely loves the car. I will highly recommend Tustin Mazda to all my friends and family...watch out Honda and Toyota, I'm defecting.

badari

Nov 2, 2010

It was easy to negotiate and get the deal done faster, you get to drive the different cars and make decisions, there is no pressure to make decision on the spot, no pressure to add additional equipments to get good interest rate or good rate on the car, overall i liked their approach, no doubt they have good rating.

bnash1

Oct 27, 2010

This is my 3rd Mazda from this dealership and all I can say it's comforting to feel like you're apart of a family team and not just a wet rag to be squeezed dry. Everyone is friendly and accommadating. I feel like I have a new friend in Janice and, of course, John... who we have found to have many things in common!! Thank you for helping me and my family, for making this a pain free experience and leaving me wanting to come back for more .... and of course I'll recommend you to my friends when they start looking for their next pain-free car buying experience!! Thanks, Barbara

nkraus

Oct 18, 2010

Janice was very helpful, knowledgable, and friendly and very accomodating. It was a pleasure dealing with her especially to my sensitive needs. She respected the fact that my son was also knowledgable about cars and worked with him. Please let Janice know she was great.

samgnig

Oct 17, 2010

The sales experience from beginning to end was excellent. Very professional and courteous. We would definitely recommend this dealership to all our family and friends. I loved how willing the staff at the dealership was to solve our issues, questions, and concerns while buying the car.

roatan

Oct 16, 2010

I found the entire staff to be friendly and helpful. A high degree of professionalism and a low degree of pressure. My salesman (Robb) was very knowledgeable about his product and showed an enormous about of patience and concern with my individual questions and needs. Supporting staff (Sales Manager, Finance Manager, Service Manager) went out of their way to make finding and purchasing my car pleasant and low-stress. It was interesting that everyone that I spoke with, without exception, spoke highly of the dealership and, in particular, the dealership owner. A great team!P.S. The food was great too!

joshskinner1

Oct 12, 2010

I came into Tustin Mazda today after days of scouting around looking for used cars in my price range. After dealing with a few different places and more than a few confusing online dealers, it was a relief to have the kind of experience that I had at Tustin Mazda. Shaun was an extremely nice, down to earth guy who helped me find the right car, which ended up being a used Toyota Yaris they had there. It was a really great fit. Also, the owner and other staff members were very helpful and kind as well. Overall, Tustin Mazda lives up to its reputation as a great car dealership, and I am very happy with the purchase of my first car.

mikmoto

Oct 8, 2010

I just bought a 2010 mazda3 hatchback from Jimmy and he made the whole process simple and painless. I called him and told him what I wanted. I followed that up with an email. He even got me the exact car I wanted in red from another dealership and in 2 days I was down in Tustin signing the papers. I talked to another 10 dealers and none of them were willing to get me the red and Jimmy got me the best price with the 0% financing available at the time. I hate buying cars and it was refreshing to work with someone who was straight up, willing to get me what I wanted, and able to get me in and out of the dealership without wasting my time. Not to mention, he's a nice guy.

s2000

Oct 7, 2010

Tustin Mazda is a 10 out of 10! These guys are GREAT. I've been raving about my experience to all my friends, but they got sick of hearing how happy I was. So now I'm going to tell you guys. I recently purchased a Honda S2000 from Tustin Mazda and had a delightful experience. After feeling frustrated from days of searching the lots in Monrovia and Alhambra, I felt like giving up. Most of the dealerships acted as if they were doing me a favor by letting me buy a car from them. I heard the same old lines again and again and felt that everyone in the industry was a charlatan only out for my money. I found an S2000 at a Honda dealership. The salesperson gave me one price, but wouldn't honor it during negotiations. Then he started harassing me. I excused myself saying that I wasn't comfortable continuing the discussion. Feeling defeated, I deciding to go online one last time. I found an S2000 that fit what I was looking for, but the price made me suspicious. It wasn't inflated like the other dealerships I went to. I thought there must be something wrong with the car. Not having many options left, I decided to take a chance and give Tustin Mazada a call to see if the 2000 was still there. I spoke to Lori Houts who was nothing but pleasant and told me to come on down. After a long day of meetings at work, feeling frustrated from my car searching, and driving 35 miles in traffic I was ready to bite someone's head off. When I walked up to the main office Janice Pruzensky greeted me with a smile and asked if she could help me. Despite my frustration, it took her all of three minutes to get me relaxed and comfortable. There was no pressure and I felt like I was just spending an evening with an old friend. She was nothing but supportive and respectful as she showed me around. I found the S2000. The car was STUNNING! It looked fantastic. I couldn't believe that the dealership was offering such a great price. Janice took me for a LONG test drive and we had a great time. After a few minutes driving, the car felt like a perfect fit. The car was doing the selling and Janice was just my buddy. Now that I knew the car was just what I wanted, I had to take it to the next level.Janice brought me inside to the main office, a comfortable and open space. I explained that I was on a budget and money was tight. Although the car was already at a very good price, it was still just out of what I could afford. While I was filling out some of the paperwork and number crunching, I noticed that there was a bottle of water next to me. I know it's just a bottle of water, but it made a big difference for me. Rather than feeling like the dealership was doing me a favor, I felt like they were glad I was there and just wanted me to feel at home. Brian Brotherton, one of the managers came out to greet me. Right away he felt like that uncle that you looked forward to seeing on holidays. He had a big smile and was just the nicest guy you ever met. He made sure I was comfortable, offered to answer any questions I had. He ran my credit and blew me away. My bank (WF) offered me 6.5%. That seemed pretty standard. Tustin Mazda got me down to 4.74 (on a used car)! Wow. I was shocked. Brian and Janice sat down and started number crunching with me. They respected what I said I could do and what I couldn't. I felt that the two of them were COMPLETELY honest with me. There were no tricks, just good people working WITH me. Money was tight, and I wasn't sure if I could swing it. Brian was able to help out just enough to get me to where I needed to be. I really felt that it was more important to them that they get a returning customer than to get every cent out of me. After plans were made, Lori Houts walked me through the finance process. She was a champ. It was late at night and no matter how many times I asked her the same question, she just kept answering with a smile.So I had the car, I had the financing down. Everything was set, but I didn't have a way to pick up the car. At this point, I was committed. All the paperwork was done and they could have told me tough. Instead, they offered to drive the car to my work the next day! I was shocked...again. Good to their word, my buddy Janice came rolling up in my S2000 the next day, keys in hand. Not only did she drive 35 miles to take me my car, but she drove in the rain. I can't tell you how good I feel about my experience at Tustin Mazda. They won a customer for life. To review:-I felt respected and welcomed.-They had a no pressure comfortable atmosphere.-They had a GREAT car at a GREAT price.-They found an excellent interest rate.-They worked WITH me.-From a bottle of water to driving my car to me, they went the extra mile at every opportunity.-Most importantly, Janice, Brian, and Lori are the kind of people you want to give business to. They are genuinely good people. I really hope that more people go to Tustin Mazda and experience what I did. Buying a car doesn't have to be stressful, and it doesn't have to be us against them. It can be about visiting some friends, having a nice afternoon, and going home with a great car you can afford. Oh, and do yourself a favor and ask for Janice Pruzensky (sales)! She's great. She kept me laughing the whole time. Janice is a GREAT storyteller and a great listener. She understood what I wanted and took great care of me. While everything in the dealership was outstanding, Janice was my point person and made it all come together. Tusting Mazda is good people.

InitiateError

Oct 6, 2010

I purchased a pre-auction Saturn with James Ger, who was an exceptional salesman. All of the other associates were very friendly and had me and my wife join in on conversations with them. When we showed up in the morning to purchase the vehicle we had to wait for it to be cleaned, so James took us to the nearest shopping center to get breakfast in one of the cars they have on the lot. He took the initiative, and presented himself and the dealership with pride and glory. I would recommend this dealership if you're looking for a positive environment to spend your money. They have a great selection of vehicles, and they take the extra mile to make sure you have a top notch experience as you search for your new ride.

Masa_OC

Oct 1, 2010

I bought Mazda CX-7 2010 White for my wife. We love its great stability and inside comfortableness. Actually this car runs much smoother than other compact SUV does.Before reaching my final-final decision (another candidate was Honda CR-V), I'd gone through almost all kind of website (KBB, Price Comparison, and etc,,, even Yelp) However the reason I chose CX-7 and Mazda, was James Ger, the person who sincerely takes care of me from the beginning to the end. From my experience, I've many of reps from different dealers, but James is the BEST. He supplies me a lot of variable information I need, good points about my CX-7 (bad points as well), comparison against competitors, and price/after services whatever you cannot find online. (The worst rep I've encountered (from Hxxxx) proudly repeats only about advantage of the car like TV commercial....) So I highly recommend you to contact James from Tustin Mazda if you look for a great car w/ wonderful price and service!! Thanks James and Mazda Tustin!!

redgts4

Sep 28, 2010

I had a great experience buying my used truck from this dealership. I walked in and test drove it with Janice. It was a no pressure test drive with a knowledgeable and easy going saleswoman. I had my concerns dealt with and any questions answered in a straight forward way. The owner of the dealership, Jim Patterson, even introduced himself and made me feel welcomed. It was an easy going atmosphere and was a quick buying process (relatively speaking). I didnt feel pressured into anything, thank you Janice and everyone at Tustin Mazda.

anabtawi

Sep 27, 2010

I live in Los Angeles and checked with Tustin Mazda before leasing my CX-9. The Sales Department offered me a superior deal to the one I had negotiated closer to where I live, so I leased from Tustin. Although it is farther for me to service the car, I have never been sorry I made the decision I did. The Service Department always does its best to get me in and out as fast as possible and does it with a smile. I've been very happy with both the car and the service.

Sentralemon

Sep 26, 2010

Yippee Skippy! Dynamic Duo Janice and Lori helped me reach my goal of finding a quality used car with low mileage!Janice was very friendly and helpful, Lori found financing when other dealers said "No! My 2004 Sentra was accepted as a trade-in!Everyone was friendly, Jim Patterson introduced himself!I did my research prior to visiting the dealership. I've read so many outstanding reviews, I knew Tustin Mazda was the dealership to visit, I waited until the car for me was available for sale. By the next day I was driving the car home! Yeah! A 2008 Accord with low mileage. Go to Tustin Mazda!

tinkhamm

Sep 24, 2010

I recently purchased a 2010 Mazda3 from James Gar at Tustin Mazda. I wanted to write a review because I felt James did such a great job making me feel comfortable and didn't pressure me to make the sale. I'm a single mom and I was buying the car for my 18 year old son. I felt I got a great deal, and James was extremely knowledgable and helpful. It was a nice change to actually like the person selling me a car. :)

kaselah

Sep 16, 2010

I was treated with the utmost of courtesy at every level, from the sales manager, to the person who delivered the car after it was washed.. Everyone went above and beyond to make sure that my overall experience was more than positive.. This is my 3rd Mazda and my 2nd one from Tustin Mazda.. If you keep putting out cool ones, there might be a 4th somewhere down the road.. Thank you for the GREAT customer service..

Tay949

Sep 11, 2010

I was referred to Tustin Mazda by a friend. I am so happy that I went. Everyone was really nice, friendly, and helpful. The process was easy and there was no pressure to purchase the car. It was a big decision for me to finally commit to a new car and Janice was very patient during that process. I would definitely send my friends or fsmily to Tustin Mazda.

jcolah

Sep 8, 2010

Great Experience - in and Out in under 2 hours. Love it!!! I would definatley return to purchase another vehicle here, In fact I now own two Mazdas from this dealership so dar. I would HIGHLY recommend anyone go to this dealer - No matter where you have to drive from.

11ghoubriasandy

Sep 7, 2010

My Overall experience was fantastic!! It was a great decision that we went to the Tustin Mazda dealership. On the other hand, the person who made it fun was Janice. She was always there to help us make the right decision and loved her enthusiasm with us. Great worker and because of her we actually came back to buy the car since we got a great deal for labor day. The car is the best one I have ever driven since it had a lot of options. I love it!!!

The Tracker

Sep 6, 2010

Working with Joe again (3rd purchase in 1 year) has been as great this time as it has been for all of the previous times. Joe is very knowledgeable in the complete fleet of cars in the Mazda line-up and has an awesome ability to guide the customer through the purchase in a rapid, enjoyable and fair priced deal from beginning to end. The whole team at Tustin Mazda was friendly and courteous from being greeted on the lot to driving away in our new Mazda 3. Lori in the fianance office got through in record time as well, she is just another part of what I consider to be an oustanding team. Thank you again Tustin Mazda. John C.

Wipeoutsue

Sep 6, 2010

Joe was great. Not too pushy, let us make our own decisions. Funny guy too that entertained us while we waited for our paperwork to be finished. Very knowledgeable about cars. Very patient with us while we were deciding. He deserves a raise and a bonus!

shetrick

Sep 3, 2010

Tustin Mazda: Credit was our biggest problem. Janice and her team (thanks Lori!)navigated through our credit minefield and got us a Mazda5 :)1) Persistent, knowledgeable, bubbly shes the best.2) Theyve got the Consumer Reports top pics & the best salespeople definitely recommend.Great Team!!

shaundo1

Sep 1, 2010

Tustin Mazda is an AWESOME place to buy a car! Everyone is so friendly and they really make you feel at home. I had another wonderful experience today when I bought my second Mazda 3. Special thanks to Joe for helping me out today and answering all of my questions! I will definitely recommend Tustin Mazda to anyone in need of a car.

janamccarthy

Aug 28, 2010

This was a great experience!! I hadn't purchased a new car since 1976 (when I bought a new Mazda wagon.) I'd never bought a car by myself. Ozzy and company made the experience easy.Everyone has been friendly, nice, helpful and I would recommend this dealership unequivocally!I've been driving my new car for a couple of weeks and I know I made the right choice. Thanks for everyone. I'm satisfied.

hlai1070

Aug 25, 2010

Tustin Mazda Dealer is one of my most recent car dealer I am satisfied with. The customer service was highly important aspects of doing business, thus this dealership has got it right. I was greeted by James- my salesperson, he is so wonderful to work with.He assisted me and my family with every questions we have and if not more. He tries his best to find us the right car as well as the dealer representative to provide us the feedback of what exactly we can achieve in getting our new car. The overall experience of this dealership is fantastic to visit and buy the car because the salesman are great at showing the car, friendly, enthusiastic, and mostly no pressure. I highly recommend that everyone who is interested in buying Mazda car should go to Tustin Dealer.

danielkm

Aug 22, 2010

Tustin Mazda was awesome! Brian, the sales manager, was not afraid to deal directly with the customer, and he was honest, straight-forward, and fair (I walked straight up to him bypassing the sales guys. I don't really recommend doing that, but it was my third dealer of the day). They went the extra mile to make my deal happen and gave me the best deal in So Cal. Trust me. I went to two other dealerships. One was good, the other was horrible. Mazda of Orange is so bad that several of my neighbors actually had bad experiences. Personally, I was lied to directly and yelled at. Who does that? At any rate, Tustin was a breath of fresh air. They made things happen quick I appreciated everything they did for me! THANKS BRIAN!

historyfan

Aug 21, 2010

The salesperson, Joe Rosales, was excellent. He answered all my questions and was exceedingly knowledgeable. He set my cellphone to work with the bluetooth my car came with and patiently explained all the bells and whistles. The other staff members were equally good. I fully recommend both the salesperson and the dealership.

Lynnmottlynn

Aug 21, 2010

I found Drzan to be very personable, he was very kind to my Sister and children at our first visit and took care of me and my husband in a timely manner when we bought the car the following day. We had about 2 hours to complete the sale. I highly recommend Drzan Thank You Lynn Mott

besharaty

Aug 18, 2010

We had just moved back to California from overseas and were looking to buy a small SUV or minivan for our family. We shopped around at a variety of dealerships in Tustin and Irvine. I must say, the most professional and friendly sales rep that we came across was James Ger at Tustin Mazda. He was very knowledgeable about the cars and gave us an excellent deal on a Mazda 5 Sports minivan. We are very happy with our purchase and I would highly recommend James to anyone interested in buying a new or used vehicle.

asmitty99

Aug 12, 2010

I have enjoyed owning my Mazda3 for three years now, and I am so very pleased with the on-going customer service that I have received from the Tustin Mazda dealership. I have diligently taken my car in for routine maintanence and the service department has always been extremely kind and courteous and continues to offer expediant service. As a young thirty-something woman, I am often afraid that mechanics will look at me as a perfect person to take advantage of, but this particular crew always makes me feel extremely comfortable and is never pushy or condescending. In a recent vist, Ruben Lopez, went above and beyond to get me two new front tires which were covered under my extended warranty. I would never have known that I had this option, and he was willing to go the extra distance to get new tires at no cost to me! I walked out of there with two new front tires and an oil change for little over $40!! This is not the first time I have received excellent service...and I'm certain it will not be the last! Thank you so much for such fantastic customer care!

silttony

Aug 10, 2010

Tustin Mazda has delivered again! This is our second car purchased from them in the last 4 months. In record time, we went from finding the car we wanted to driving it home. Thank you so much Sammy for all your help. Lori, the finance manager, made the entire process painless. Thank you Lori and thank you to all the staff at Tustin Mazda!!!

wknudson

Aug 10, 2010

My husband's car needed to be serviced. Ruben made sure I had a shuttle and rental car. His outstanding communication spoke volumes about his dedication to quality customer service. Tony was also helpful and kind in the rental car department, along with the nice driver who shuttled me to and from my house to the dealership. Thanks guys!

jetrink

Aug 6, 2010

Ruben is the Service Manager. He is pleasant, professional, and follows-up when he says he will. He tries to get you your car out of service as quickly as he can, and calls to confirm when he does. He was so good, he brought my car around to the front like I asked. This way I could leave, right after I paid my bill. The new Tustin Mazda place is soooooooo much better than the old building they had down the street. It is clean and large. It gives the impression that there is a professional service here. It makes one want to place value and trust in this institution as a result. Very nice service all around. Even the billing woman was friendly and understood her job well. She gave me the papers to sign as though she knew exactly what she was doing and why. There were people reading newspapers and watching TV in the waiting room area, as they were waiting for their cars. It was a nice clean room. Such an improvement from the old building. Really good job, I am a loyal customer. Thank you,

spooledup7

Aug 6, 2010

Tustin Mazda is a great dealership to work with. We made a deal that worked for both of us over the course of a couple days and I feel satisfied with the outcome. The dealership is clean and staffed with friendly representatives. I have been shopping for a car for several weeks and Tustin Mazda was by far the most communicative of all the dealers I worked with. There is always a mountain of paperwork when buying and trading a car, but they made it pass with minimal pain. This dealership seems to offer a great variety of new and used cars with the trim levels most people want.

kmcj5

Aug 2, 2010

We visited another Mazda dealership but came back to this one because of Sammy. He was professional, courteous and bent over backwards to make our buying process an enjoyable experience. He was an absolute joy to work with! Even though there are other dealersips closer, we will always return to Tustin Mazda to deal with sammy!

burningchyld67

Aug 1, 2010

I live in Santa Monica and made the hour and a trip out to the Tustin Mazda dealer because I heard they had the best customer service. This description could not have been more accurate. I am a teenager looking for my first car and as soon as my mom and I stepped out of our car we were greeted by a salesman named Shaun. He immediately made us both feel very comfortable and we told him that we weren't going to buying a car for a little while and that we were mainly just looking. He took us around the lot showing us the cars I was interested in (Mazda3 and Mazda3 Hatchback). He answered all the questions and had and confidently stood by the Mazda3 as the best car for me. He sounded completely honest with all his facts and was very down to earth. He wasn't overly pushy or persistant about us buying a car immediately which made us much more comfortable with the Mazdas. After he had to leave due to an emergency, a woman named Janice took over to help show me more options, both new and used. Like Shaun, she was very nice and very down to earth. She was fantastic, showed me all the cars I was initially interested in as well as some of her recommendations which were great. She and Shaun both made my entire experience at Tustin Mazda an incredible one well worth the long drive. I know in a few weeks I will be making the trip again after figuring out some price issues to hopefully purchase my first Mazda.

jlioi

Jul 29, 2010

I would like to Thank you for having a Great Sales Professional Joe Rosales on your staff:I was riding the train home from work one late afternoon, and the man everyone wants to avoid sitting by (we will call him George) already had his new victim sitting across from him.. I did not have my i-pod that day, so I was forced to listen to the conversations around me. As George was drilling his new victim, asking him, what he did that day, why was he on the train, where he had been, what did he eat, who did he work for and all that nonsense, I found out that his new found victim worked for Mazda. That poor guy sitting by George was Joe Rosales. As I was ease dropping into the conversation, I spoke up and said, Sorry to ease drop but I understand you work for Mazda? With a smile on his face getting a new voice to talk with he said yes. I said to him, my son is looking at the Mazda 3 hatchback, it is a good safe car and can you tell me about it? As Joe spoke about the Mazda 3 and answered all my questions, with enthusiasm and with a spark in his voice, he ended up giving a seminar on the train that late afternoon regarding all the Mazda products. I was very impressed on how much he knew, and how happy he was to talk about the Mazda 3. Joe was not the typical Car sales man that everyone wants to avoid. You wanted to hear what he had to say and you truly believed him.I told him I know the zero percent financing was over with, and wanted to know how interest rates are for people with good credit (yes, really we do have good credit) he said no, that was extended till the end of July. As my train stop was coming closer, I asked for his business card and told him I would be calling him.Well, on Saturday July 24th, we went down to Tustin Mazda, saw Joe Rosales and this was one of the easiest car purchases we ever did. He took my husband, my son and myself out to show us the car we were looking for, gave us all the details about the bells and whistles of the car and then took for a test drive. We bought the care the same day. Not only did Tustin Mazda provide lunch for us, it was a no brainer.., zero percent financing, free car wash, discounted oil changes what more could a 19 year old ask for?I just want to Thank Joe Rosales and Tustin Mazda for the professionalism that was offered to us that day. My son said he did not know buying a car was so easy!! Well it is at Tustin Mazda and I will definitely refer business to Joe Rosales and Tustin Mazda.SincerelyThe Lioi FamilyJill, Ty & Nick Lioi

hannahannah28

Jul 27, 2010

I knew I wanted a Mazda 3 so I started my search by asking around for online quotes. Ozzy responded right away and with the best price. He also told me about the great perks offered at Tustin Mazda such as free car washes (for the life of the car!) and free oil changes (up to 30,000 mi). When I arrived at the dealership, Ozzy was super friendly and put me at ease right away. We went for a test drive, and he was extremely knowledgeable about the car. He and Mike helped me work out the numbers, and I went home with my new car. I couldn't be happier. Thanks again!

Kennedy Family 477

Jul 27, 2010

Best car buying experience ever. Friendly, knowledgeable, and professional. Not afraid to say "I don't know, but I'll find out" AND then they did and got back to us with the correct answer versus the one they thought we wanted to hear. The entire process was easy and enjoyable. Not to mention, we love our new car.

regjess416

Jul 26, 2010

Drazen is an excellent salesman...actually, he is an excellent facilitator of an auto purchase. I informed him I am not tooooo fund of "salesmen" per se considering most vehicle shopping is done prior to even entering the car lot (online). The best!!

Roscoecole

Jul 22, 2010

Due to some issues at home, I had to reschedule a service appointment four times! I felt horrible. However, both Mick and Gary were very gracious and accommodating each time (as usual) and worked with me without any problems whatsoever. I have to pass by two other Mazda dealerships to get to Tustin Mazda and often wait there at the location for my service to be completed. I could just go to the Mazda dealership five minutes from my home, but they do not come close when it comes to true service, accountability and overall satisfaction. I know this because I have had experiences at both the other Mazda dealerships. I am buying an additional car from Tustin currently and will still make the longer drive for the service and care I have become used to at Tustin Mazda.Matt Cuevas

1Travelbug

Jul 21, 2010

We have purchase three (3) Mazda cars at this dealership and have referred two friends to them as well. We have NEVER had an experience with a dealership with people that have as much respect and care as they do at Tustin Mazda. We firmly beleive it starts with the intergrity and leadership at the top (owner Mr. John Patterson).We recenlty purchased another make of automobile and we went out of our way to do business with a John Patterson owned "Hyundai" dealership because of great our experience has been at Tustin Mazda.Keep up the good work and remember "What goes around comes around!"Mr. & Mrs. Ken & Claudia Jones

jtall

Jul 20, 2010

My experience at Tustin Mazda was surreal. I could not believe car buying could be this easy and, dare I say, enjoyable?From the moment I walked into the dealership, I felt taken care of. I met the owner, John Patterson, who gave me his cell phone number on the spot, I met his niece in reception plus all the guys in service. And ... there was lunch!Jim was amazing and got right down to business, didn't bs me and let me drive what I already felt was "my" car. He even opened the hood so I could get a look at the engine, etc. No car salesman has ever done that. I'd been trying to find this car for over 2 months and he knew a lot more about the car than other salesmen I'd already dealt with. Jim was no nonsense, offered a fair price and beat the interest rate I'd been approved for at my credit union.When I came to the dealership that day I had no idea I'd leave 3 hours later having made a deal, I didn't even have my check book with me. No way could it be this easy! Lori in finance worked with me and we signed a preliminary agreement until I could get my check to her. THEN she even agreed to hold the check for a day until my funds transfer was completed. Wow. For the overall experience, I'd give a 4.75 if I could because there was a little bit of miscommunication regarding my trade. They offered a price without actually seeing my car, then when I brought in my trade the next day (again, driving all the way from El Segundo) they had to keep it overnight to have a mechanic look at it. I stressed about it all night worrying that they'd renege. BUT, they gave me a loaner car and the next day they called me exactly when they said they would and we still had a deal with a very small adjustment to my trade. They delivered my new car to me all the way to my workplace in El Segundo the next day!! Ozzy Rios delivered my beautiful new car to me, made the paperwork painless and even gave me a hug to congratulate me. Jim followed up with a call to ask if I was happy ... and oh boy, am I! He even set my radio presets for me, how cool is that?I will definitely be sending my friends (heck, even people I don't like much) to Tustin Mazda. It's worth the drive.

jwoodonthebass

Jul 9, 2010

My experience at Tustin Mazda was phenomenal. Shaun was very friendly, knowledgeable, helpful and completely honest. I got a better price on a mazda5 than any that I could find on auto trader or craig's list. They also gave me a big discount on new floor mats. The dealer even gave me a better rate on my auto loan than my bank! My only reason for a 4 on overall experience was because it took a little bit longer to get things done than I had anticipated. Other than that, my entire experience was awesome. My next car will definitely be bought from this dealer.

bryce

Jul 8, 2010

All these excellent recommendations for buying the car are only HALF the picture. What matters equally is the service you get AFTER the purchase! Tustin Mazda can't be beat for the outstanding service dept. and especially Nicholas. Not only friendly and professional, he is accurate and reliable. He keeps you updated on the status while the car is being serviced (whether you are waiting or left the car), explains your options and always has the car washed. He knows you by name when you walk in the door, he can answer any question or get the information if its not at his fingertips. He treats everyone like you are his friend. His is honest and trustworthy and I, too, drive out of my way to have my car serviced at this dealer. I have asked the owner to transfer Nick to the Huntington Beach store which would be much closer but it hasn't happened yet! The extra miles I drive is worth the top notch service from Nicholas. We bought our car from another dealer and HATE returning there even for the FREE oil changes that were part of the "deal" when we bought it. So sorry we didn't buy from Tustin Mazda but were anxious to get the car that was sitting on another dealer's lot.

garryjm04

Jul 3, 2010

THIS IS THE BEST MAZDA DEALER IN CALIFORNIA! The dealership is a friendly atmoshpere and everyone there is willing to help. Kevin, my associate, got me into my new Mazda 3 easily. He is the most professional dealer I have ever worked with. I recommended him to everyone! In fact, I plan on brining my wife down so she can purchase her new Mazda from him. Lori in finance is great to work with and worked out the best terms for me. She even got me under what I was especting to pay. Overall, there is no reason to go anywhere else for your Mazda. Tustin has it all!

brownpad

Jun 24, 2010

They made it very easy. No heavy pressure from sales or especially finance person. We had pre approved financing thought Capital One at 7.75%. This dealer offered us 2.9% instead. We also found manufacturer incentive after signing first purchase agreement. After showing this to dealer, they explained that it was either the incentive discount or the low % rate. BUT, they still gave us half the manufacturer discount and the low interest rate. So , we got low interest rate and 400 dollars below "invoice". My wife has good credit and I have poor but make the money. Additionally, they have a child playroom with toys and tv which saved us big time with our 4 year old!The Browns

azizmott

Jun 15, 2010

Great attentive service. No games/run around. Jim & Ozzy are very straightforward & customer oriented. Their primary goal was making sure I was 100% satisfied with the purchase & the process.Very prompt & complete responsiveness. Overall great service and I would recomment to anyone. this is how car buying should be.

lmcoon

Jun 2, 2010

I have bought a dozen or so cars in my life, and while shopping for various cars probably visited over 100 dealerships. This dealership is unique. This dealership is phenomenal.I have dealt with big dealerships, small dealerships, pushy dealerships, indifferent dealerships, "The Customer is our #1 Priority" dealerships, fixed-price dealerships, "haggle like a Medieval bazzar" dealerships, and every other kind you can imagine. I have received honest service. I've also been lied to, and in one case, the dealership committed fraud against me. I've seen it all, and have never had an experience comparable to Tustin Mazda.Some things that stand out:-- Jim Feinstein was exactly what you'd want a salesman to be -- truly helpful. He was there to point out features, answer questions and take care of our needs. He wasn't there to push the car. He wasn't obsequious.-- We chatted about where I worked, and based on that, he let me know of a special program they have that got me the best price possible. I do my research -- I know the MSRP, the invoice price, the holdback, and what typical customers are paying. I know how it can change by the day of the week, and the date of the month. I, a consummate negotiator, felt no reason to negotiate over the price. It not only met my expectations, it exceeded them.-- They were not there for a perfunctory test drive as a means to an end. They really wanted us to experience the vehicle. First there was an extended test drive. Then they offered to let us take the vehicle with us to other dealerships to compare vehicles side-by-side. Then they gave it to us overnight, for an "extended test drive."-- We visited eight dealerships while car shopping this month. Seven of the eight needed a driver's license just to take a test drive -- followed by a surreptitious credit check. Tustin Mazda didn't ask for that (and didn't run a credit check when they did) until we took the car overnight.-- John Patterson, the owner, was there -- on site, making sure to meet everyone, and personally involving himself in the process. We got to hear about the dealership's philosophy, and how he gives back to the community. We have his cell phone number, in case we have questions or need anything.-- I just mentioned giving back to the community. They use the proceeds from car sales to fund child seat programs and support charities. It's not a perfunctory gesture -- it's not something they do just so they can claim they do it. They're clearly committed to giving back.-- It's a small gesture, but they cater lunch every week. All are invited to come back for lunch (pasta, chicken & ribs when we were there) and a free car wash, every week.-- Once you decide to buy the car, many dealerships use the finance guys (& gals) to push further sales on you. I bought a Toyota a year ago, and was pushed all sorts of things. I'm well aware of the various psychological tricks, and they were on full display when I got the Toyota. At Tustin Mazda, they simply made me aware of the various extras such as the extended warranty and paint protectant. No push. No sleazy tricks pulled on a captive audience.To close, and to repeat something from my opening, this dealership is phenomenal. I couldn't rate them more highly.

macycon

Jun 2, 2010

Our experience was one that you love to tell others about! We had gone to three other car dealerships, and no one even bothered to greet us, but when we arrived at Tustin Mazda; Sammy greeted us with a big "hello!" He was so passionate about the Mazda 3 and knew all details, he took his time and offered us water. He was polite and friendly! In fact, everyone was so wonderful to do business with. We had several people stop by and greet us, and then after a long day, we had the pleasure of working with Lori in finance. They all helped fax, answer questions, and did whatever they could to get us into my daughter's very first car! Thank you, Tustin Mazda for all your help! You all deserve a 10+ rating! I would encourage anyone seeking to buy a car from a dealer to visit them, and ask for Sammy!!

cycledad20

May 30, 2010

Let me just say, I wish every car dealership could be this great! We started looking at MAZDA3's almost 4 weeks ago, and from the time we stepped on the lot, Robert's customer service skills, product knowledge, and no-pressure support made a simple test-drive just the start of the easiest car purchase experience ever! Our delivery on the Friday before Memorial day weekend was fantastic. Everyone at the dealership, including the owner, John Patterson, showed genuine gratitude for our business, and an enthusiastic and positive experience for ourselves, and for our daughter. Robert was very thorough and knowledgeable about our daughter's new MAZDA3 and spent quality-time in helping her get familiar with her new car. Lori in finance was fantastic, friendly and fast! Without question, my best car-buying experience by far, in more than 30 years!! It is clear that this is a dealership where not only the customers are treated with respect and enthusiasm, but all of the employees as well. It is easy to see that everyone at Tustin Mazda truly loves working there! And they even took the time to put a big red ribbon on our daughter's new MAZDA3!! Just another example of how Tustin Mazda earned our new-car business, and why we'll gladly go back for service in the future! Our daughter will never forget her first new-car experience, and we will gladly refer anyone to Tustin Mazda for their next new car!! Like I said at the start, I wish EVERY car dealership could be this great!!

Minap2

May 28, 2010

This has been the easiest and friendliest car lease transaction I've ever made. Both Brandon and James were very friendly, courteous, trustworthy, knowledgeable and addressed my questions and concerns adequately which made my decision to close the deal a lot easier. I have already recommended the car and this dealership to my friend, who is contemplating replacing his 5-year old Toyota Camry. At finance, Roland Ocampo explained in clear details all the papers I was signing and we were done very quickly. This was really a positive experience for me. Thank you Brandon, James, Roland and Tustin Mazda.

crofford63

May 27, 2010

I was extremely happy with my overall experience at Tustin Mazda. Brandon was very knowledgeable of the vehicle, and thorough in explaining the accessories making sure I understood as we went along, and that I had no questions. I was comfortable throughout the process, never feeling overwhelmed or pressured.

Jeanine Erickson

May 27, 2010

Brandon started working with us over the internet. He was exceptionally knowledgable about the cars and efficient with making the sale. He clearly described the differences in the models that we were considering. Brandon's genuine concern for our needs was apparent and for the first time EVER we felt like we were being served. I would recommend him and this dealership to my friends. It is so rare to find a straight-shooter in this business and we really appreciated it!

sueb218

May 21, 2010

I was very pleased with the assistance I received from my Mazda Sales Representative, Joe Rosales. He was very patient with all my questions. All the information I needed to make my decision was provided, including the price of the car, my trade in and payment amount. I did not feel pressured to make my decision. The sales manager and finance specialist were also very nice. Overall, though I was not expecting to purchase a car today, I am pleased with my decision to purchase from Tustin Mazda and their great team.

ronhenry

May 20, 2010

Having purchased and leased many vehicles over the years, what I look forward is a well informed representative that is a good listener, not a talker. Someone who really cares what is best for the customer versus closing a deal. In Joe Rosales, he represented that mature, curtious, well-informed professional who provided accurate information and listened. We also met the owner who demonstrated a personal interest in our well being. Of course, we liked the vehicle being offered, CX9. Ron Henry 5/20/10

BarryToepke

May 19, 2010

The entire team provided outstanding service to me from start to finish. When my Mazda6 was ready for delivery, Joe Rosales volunteered to drive the 30 minutes or so to my house to pick my daughter and I up. Everyone went way above and beyond. The owner, John Patterson, came out to introduce himself as well. This was my first experience with Tustin Mazda and I will drive the extra miles to return for servicing. I highly recommend this dealership.

vetteman88l98

May 19, 2010

I went in to buy a Mazdaspeed 3 and when I first arrived at the lot no sales people were available. I went in to the front desk and asked for a sales person and Brandon came up front for me. We did a quick test drive of the car which I knew I wanted and then we sat down to work numbers.My only dissapointment with the deal was that there wasn't a lot of room to budge on the car however it is limited production and I feel like the price was more than fair for the amenities I got.The best part about Tustin Mazda is the benefits that come with it. They have a FREE BBQ every saturday, I definetely plan to take advantage of that. Everyone I dealt with was increadibly nice and helpful and I would definetely go back there again.

candiz

May 17, 2010

I am very happy with Tustin Mazda. Sammy (our sales rep) was a complete sweetheart (I can say that because I am a woman...lol!) and the manager was awesome as well because he went the extra mile with calling his wife to see if I could test drive her Mazda that was a stick as I was making my final decision between a stick and an automatic (they didn't have a stick onsite for the particular model I was looking at)--I ending up getting the automatic but I really appreciated that extra effort.I highly recommend this dealership. I was at another dealership earlier that day with my boyfriend and the sales rep there and manager kept speaking directly to my boyfriend as if he was the one going to make the purchase even though I was there a few days prior on my own already establishing a relationship with the sales rep. I found it a bit insulting. But at Tustin Mazda, they spoke to us equally. The other dealership was a Lexus dealership--shame on them because I probably would've ended up with a Lexus had they treated me better. However, I am pleased with the whole transaction and this car is going to save me money in the long run on many levels so I can't complain about that either! :o)

DCarpenter70

May 17, 2010

To be perfectly honest, the intention behind my visit was to "look" at the possibility of purchasing a lightly used newer vehicle. We arrived at Tustin Mazda and were quickly approached by Joe Rosales. We informed him that we were just "looking" for a used Mazda. He gave us the run down on new versus used as far as cost was concerned. And, the information that he gave us, made sense. We could pay a little less for a used vehicle OR spend a little more and get a new vehicle. I have had my eye set on the Mazda 3 for over a year. Joe walked us over to the New Mazda 3's and I fell in love with the car he showed us. We took it for a test drive and I just loved the feeling behind it, it was just a smooth vehicle. It kind of felt like we were all just floating around the streets of Tustin. Joe was the absolute BEST! He has the best sense of humor and he made us feel like family or like we have been friends for ages! He was quick witted and we really enjoyed that about him. Our sense of humor was quite similar and that alone allowed him to "reel" us in. He knew what he was talking about and we felt that we were in the best of hands. I feel that he definiately went above and beyond, definitely high above average. Most sales people just care about selling vehicles to the buyers, but Joe took the time out to get to know us and what our lives were about. He seemed to genuinely care about everything that we had to say. He definately made us feel as if we were "home". Totally relaxed environment, chatting it up with an old friend. He is definitely an asset to Tustin Mazda! I'm sure that anyone and everyone that comes in contact with him, must feel the exact same way. I don't think that I have ever laughed so much while at a dealership. He was very knowledgable and it set my mind at ease. I am extremely satisfied with my overall experience at Tustin Mazda. On a scale from 1-10, Joe scores a BIG 20! Would I come back? Most definitely! Would I recommend a friend or family member, ABSOLUTELY!

lchavez76

May 17, 2010

I have been "eyeballing" the Mazda vehicles on the road and online. I went to the dealer to get my very own hands on look of the Mazda 3 inside and out. I did not intend on purchasing a vehicle today but quickly changed my mind after the test drive and the valuable information I was given by salesman, Joe Rosales. I did not feel the pressure or pushiness that most dealers put on their potential customers. Joe quickly made me feel like my needs and expectations were his top priority. From walking into the dealer and driving off in a new vehicle, the experience was extremely easy, relaxing and this is all because of Joe. I will definitely send my friends and family to Joe and Tustin Mazda. He is such a gem and truthfully, Tustin Mazda is extremely lucky to have him as part of their family.

ruminate

May 16, 2010

I contacted this dealer via email at 7 am and received a phone call within 15 minutes. Jim contacted me and he was very professional and helpful. I was initially interested in one model, which he found at another dealership and gave me an excellent price. But after viewing the vehicle at that dealership, I changed my mind and asked for pricing on another vehicle. That was when Brandon contacted me and gave me the exact deal that I wanted. While this was ongoing, I had contacted several other Mazda dealers who were not as prompt to answer my emails (some took days), or they did not give me as good a deal. I went to the dealership to view the vehicle at Tustin Mazda and Jim and Brandon both helped me. They were patient in the process, and never pushy or wanting to change their offer (other dealerships were). In the end I purchased from these two guys and it was a very nice process (even offered me lunch!). These two guys are a great team and I have a whole new outlook on car buying. It does not have to be the hassle that it often is. Anyone looking to buy a Mazda should go see these two or contact them via the internet. You won't be disappointed.

bfogel

May 15, 2010

From the moment you drive into the lot, at which time you are warmly greeted (and, remembered, as we bought a CX-7 here last year), the extraordinarily fine-tuned customer service kicks in and continues to be in evidence with every subsequent personencountered. This kind of service can't be faked, it can only be delivered by people who are happy and well-compensated, and who obviously enjoy what they do. It is an amazing feat of good management, and a reason to stay with Mazda and keep coming back to Tustin Mazda.Good product + good service = win-win!

christinacilley

May 13, 2010

This dealership is great! The salesperson was the best! I would recommend this dealership to anyone! All the staff and owner were very kind and helpful. I am very impressed by how much time they took with me. I didn't feel like they were just trying to sell me the car and then scoot me out. Great place to buy a car!

lallyatuci

May 13, 2010

I was very impressed with Tustin Mazda. I was contacted by Jim right away after requesting a quote on the internet for a Mazda Speed3. Shortly after I was contacted by the Owner, which assured me that their dealership is oriented towards customer satisfaction. Brandon and Jim who helped me are awesome. As a first time car buyer their honest answers and their positive attitude really made me comfortable. I would highly recommend Tustin Mazda to anyone.

lfalsken

May 13, 2010

This was a fabulous experience. I started with an internet quote and then scheduled an appointment. The vehicle was waiting for me to test drive and Brandon was very friendly and knowledgable. I compared the quoted price with a broker price and the first price I received was better than the broker's price. My dealer experience took less than 3 hours - fabulous! Finally, I have been a Crevier BMW customer for 10 years and the Tustin Mazda dealership had that Luxury feel - this was one of the reasons I selected it. Also, the Mazda 3 was a fun inexpensive car!

rlbennett

May 13, 2010

After Internet shopping I scheduled a visit with Tustin Mazda just to test drive a new Mazda 6. I really did not intend to make a purchase during this visit. Brandon was so patient answering all my questions. He suggested a used Mazda 6 that had recently come in. After my test drive, that car was the one I wanted. Brandon could not have been more helpful answering questions and setting up the bluetooth, navigation, garage door opener, etc. The paper work went smoothly . Not only is everyone at Tustin Mazda friendly and very customer oriented but $50.00 of each car purchase is donated to a local charity. That says alot about management and the people at this dealership.

silttony

May 13, 2010

Sammy, our sales person, was helpful and easy to talk to. He made me feel at-home, something I can't claim about my previous car shopping experiences. He also didn't play any games with me. He listened to what my needs were and went to get me just that. The entire sales staff was friendly and offered water and coffee. With my recent calamities and how it affected my credit, I was truly moved by the effort in which Lori, the Sales Director, put into getting me financed. I surprised my wife with the good news and it brought her to tears--the best news we've had in a long time. Not only was the sales experience exceptional, the service department is great as well. I returned to replace a faulty keyfob. They took care of the problem quickly. Once again, they offered me water and provided coffee and popcorn. I'm definitely getting my car serviced here! I recommend Tustin Mazda simply because they made a miracle happen and got my wife and I EXACTLY the car we wanted...but their service is great as well! Thank you Sammy and Lori and all the great people at Tustin Mazda!!!

hoffmannt

May 12, 2010

The sales staff was very responsive, especially Mr. Sedgwick. He was able to answer all my technical questions about the car as well as questions about the purchase process. Everyone at the dealership displayed a professional and friendly attitude and removed any 'hassle' from the car buying experience. I have already recommended this dealership to one person I know who is planning on purchasing a new car.

JDiddy

Apr 30, 2010

I have been taking my Mazda Rx8 here since it was purchased new in 2005. The staff is by far the friendliest and most knowledgeable in my experience. It's not the closest Mazda dealership to my home, but I'll drive the extra miles to take it to the people I trust. If you own a Mazda do yourself a favor and have your service done at Tustin Mazda.

nomomojo

Mar 3, 2010

I thought it would be a very easy experience since I had used a car buying website which basically promised me a specific price. The dealership did honor the price, but the process of buying a car from this dealership could have been smoother. It may have been bad timing, but they had a hard time locating the car that I wanted. Even after I changed the options I wanted to make it easier for them to get the car, it still took them several days to arrange a transfer of the car from another dealership. Their financing department could also work a little faster in processing my paperwork.But I must say that the owner takes his customer service quite seriously. He will make things right if you're not happy with any areas of the purchase experience.

mcottle714

Jan 21, 2010

Tustin Mazda really helped me to see that car salesmen arent always bad. Everytime I have ever gone anywhere else I have always had a bad experience and felt like i was being ripped off or pushed into something. Shaun is a spectacular person which makes him a great car salesman that is why I am leaving this rating. Another thing that doesnt surprise me as Tustin Mazda being so acredited is it wasnt a four hour proccess it maybe took an hour and a half if that. Thanks to Tustin Mazda and Shaun McCray I have a different look on car dealerships and their sales department. I highly recommend Tustin Mazda.

scooterman63

Nov 17, 2009

What can I say about Tustin Mazda that hasnt already been said? They get it.......I can't thank them enough for a hassle/stress free experience. I visited a slew of so called mega dealers, you know the guys....we can't be beat!!!!!! I was so tired of the multiple layers... Salesmen, Floor Managers and Closers each one more important than the last, blah-blah-blah. Tustin Mazda may not be the biggest but they are the best! Jesus and Jeff are a great team; they care about you and what you need. To them youre a customer not a conquest, like those so called mega dealers look at you. By the way... how many of those bastards have closed their doors because they only live for today!Tustin Mazda works hard to make your experience a memorable one; they understand the importance of customer satisfaction. Being a small business owner myself I can relate to them, it's all about service and customer approval. Do yourself a favor and give them chance to earn your business, you wont be disappointed. Steve S

anichols83

Nov 8, 2009

I went to this dealership because I lost my keys about a week prior to 11/6/2009. I inquired about a new key and came to find that a new one would cost close to $300! I'm freaking out because I had no money for this and no means of getting it anywhere else. I talked to Jeff, one of the sales managers and told him my complicated situation. Not only did he completely understand and gave me a new key, but also the remote, programmed it for me, provided lunch, and washed my vehicle when everything was done! Every one was soooooo cool. Louis in Parts, Ruben in Service, Brandon in fleet sales, and of course Jeff the sales manager. I hope you guys realize that my car would have sat in that spot for at least a month if your team wasn't so kind. I can't thank you enough! I don't care where you live, buy your vehicle from this dealership. It's worth it, trust me. Adam

bc1021

Nov 4, 2009

My wife and I would highly recommend Tustin Mazda. Because of the lack of inventory in the Bay Area, we elected to travel to Orange County to purchase the vehicle. Jesus picked us up from the airport (child/car seat and all) and took us to the dealership. The condition of the vehicle was as-described if not better and there were no unpleasant surprises. Had my wife and I not deliberated on the purchase and had roof racks installed on site, we could have been in and out within about an hour. Jesus and Jeff were extremely accommodating and made our purchase a pleasant experience. Again - excellent job by the staff at Tustin Mazda.

mrbrand

Oct 23, 2009

I have nothing but good things to say about Tustin Mazda. Our salesman, Joe Rosales was very pleasant and fun to deal with. He knew a lot about the vehicle I purchased, and did not try to sell me a vehicle or options which I did not want. The price was fair, particularly when the quality of the vehicle is considered. The paperwork was done quickly but thoroughly by Francisco. Despite it being relatively late, Joe took quite a bit of time to teach us about the car. Overall, I had a great experience and would recommend Tustin Mazda.

redshirt

Oct 23, 2009

Purchased a CX-9 from Tustin Mazda. Great experience. I've purchased 12 other cars in my life from lots of different dealers. The sales person at Tustin Mazda, Marcos Rodriquez, had great product knowledge, the people there are "car guys" who seem to enjoy being in the car business and knowing about what they sell. As a note, at a different dealer, among a host of other mistakes the sales person couldn't tell the difference between an '09 and a '10 model on his lot, I had to point it out. At Tustin there was no pressure at all. Very friendly. They explained what factory rebate programs were currently running. Got a great deal and will go back and talk to them about my next car.I would highly recommend this dealer!

btenorio1

Oct 21, 2009

Brandon was the sales person we dealt with and he did an excellent job. Brandon was not just looking out for himself and trying to make money but was looking out for our interest and the best deal. He was very thorough in all areas, pricing,features,maintenance etc. He was friendly, funny and very nice to work with. I am definately going to refer all my friends and family to Brandon and Tustin Mazda. It was a great experience!

parazen

Oct 20, 2009

I recently went through the rigamarole of the cash for clunkers program, and I wound up buying a Mazda 3 for two reasons. Foremost, Shaun McCray at Tustin Mazda was a good salesperson and represented Mazda well. He sold me on the car. Second, the salespeople at the other dealerships I looked at were less impressive. When one guy was driving me off the lot for a test drive, and he was all hunched over the wheel and squinting, I thought "You look like you should be driving this car, not me." A Toyota salesman actively tried not to sell me cars. "You don't want to see the Scion, because the Scion is what the Scion is. I'm not going to discount it, so you don't want to see it." No kidding! Shaun McCray at Tustin Mazda didn't break out any magic tricks or get the car up on two wheels or anything. He was a nice dude who showed me the car I wanted to see, and explained why he thought it was the best car for me. It isn't rocket science, but you'd never know that from visiting some of the other dealers in the Tustin Auto Mall.

chapmanw

Oct 19, 2009

We visited 2 other Madza Dealers and I have to say save your time and visit Tustin first and ask for Joe Rosales. Purchased Mazda3 s Sport 5 Door. Selected this car over Subaru Outback Impreza, Honda Civic and Toyota Camry. The current interest rates another big factor.

marilamb

Oct 15, 2009

Joe Rosales was our salesman. He was pleasant, helpful and fun to deal with. He was able to put me into a 2010 CX9 when I thought I'd have to buy a 2009. Joe went the extra mile for me to make the deal and I truly appreciate all his efforts. I would definitely recommend Tustin Mazda and Joe Rosales!!Thanks for everything.

Sorin

Oct 14, 2009

We were looking for a Mazda 6 and finally we found it at TUSTIN MAZDA!!!!We were very impressed with the service, the entire staff was very friendly and honest. We definitely buy our next car from this dealer and we will recommend them to all our friends. Many thanks to Jesus Flores. We really appreciate your help and your consideration!!!Thank you TUSTIN MAZDA for all you did for us!!!

cereed

Oct 13, 2009

I left the dealer in under an hour with the car I wanted, at a great price, with no dealer tricks or pressure. I appreciated the effort and concern by the salesman for my customer satisfaction. I also liked that most of the communication was done via email.

sutherla

Oct 13, 2009

I purchase a new car just about every two years. The experience I had with the sales person, Marcos was the best I have experienced in the last 8 years. I really wasn't sure I even wanted a Mazda and was just comparing it to other vehicles. Everyone at the dealership was very friendly and made my wife and me very comfortable. I was never pressured but I was well informed. Marcos knew his product very well and how it stacked up to the competition. They even offered me to take the car for the day before I made a decision. I decided the next day that I would buy the car but the car was already sold. They found me a similar car at the same price within one day. I got a new 09' CX-9 at a price that was almost the same as a used 08'. I felt the price for the quality was better than the competition.

jonasbituin

Oct 12, 2009

Sales person are friendly.They took time to answer all my questions & test drove the car without any pressure.They gave me time to think it over if I'm really sure about the car I'm buying.Got back the next week,& ask if I can test drive one more time,no question ask.I was able to negotiate the tint as a bonus.

samirmammadov

Oct 12, 2009

Both Jim and Brandon were extremely courteous, knowledgeable, friendly, and professional throughout the entire process. Who knew that buying a new car would be so painless and seamless. Kudos to the team for making this quite an enjoyable experience.

r3mch3

Oct 11, 2009

From the first day at the dealer, I have been treated with great service. My salesman Robert was courteous and professional, and he answered all the questions I had for him. The people at Tustin Mazda really do their best when it comes to helping you get the car that you want. They are classy and hold themselves to the utmost standard when it comes to salesmanship. I would recommend this dealer to anyone looking for a great car for a great price.

alisonchristine

Oct 6, 2009

Our entire transaction went very smoothly. Everyone we dealt with was helpful and friendly. This was our second experience with this dealership and we would definitely return. We are really happy with our 5 and can't wait to drive around with all the grandchildren. Thanks Joe, you were the best! Alison and Leo

melimansfield

Oct 6, 2009

Shaun was awesome! Very funny! A pleasure to do business with. There was no hassle. The finance department was very informative as well, and very patient with our numerous questions. I am looking forward to working with Shaun McCray again in the near future for the purchase of our next vehicle. Thanks again Shaun! Melissa

ijaf28

Oct 5, 2009

Pleasure to work with. Got a test drive within minutes of walking through door. All questions answered. Kevin Keogh worked to find desired color. Reasonable price. Dealership kept car off the lot over Labor Day weekend so I could buy it the following Tuesday (i.e., they trusted me to close the deal on a handshake). I recommend the dealership and Kevin Keogh to anyone.

mazda3

Oct 3, 2009

I don't normally write a review. But my recent experienced with this dealership is something that I can't forget and should share with others.Jim is a very pleasant to work with and has a sense of humor. He made us feel that we are a part of their family. No pressure at all. The Owner (John) got involved and help me find the lowest interest rate that is available out there. Getting a speedy approval and find the lowest interest rate are big deal to us. It help us reduced our monthly payment.Deal went smooth from start to finish with the help of Fernando in helping us closed the deal with all the paper works. From gap insurance to additional warranty. All was explained clearly in details.We are definitely recommend this dealership to our friends and relatives.Kudos guys!Ronnie Dimla

lironghu

Oct 2, 2009

I found everyone at Tustin Mazda to be friendly and professional. My salesman, Saifur made the entire car buying experience a pleasure from start to finish.This is the 8th car that we have purchased and this has been, by far, the eariest car buying experience . Saifur Rahman, of Mazda Tustin, treated us with the utmmost courtesy and repect. Everyone, from the first person we met on the car lot, to the last truly wanted our car buying experience to be the as stress free as possible. At the end, we happily drove off the lot with our new car and feeling of satisfaction that we had negotiated the bast deal for us. We would recommend Tustin Mazda and their staff to our friends and family.

Bruce Stephanie

Oct 1, 2009

Yes, I would absolutely recommend this dealership to other friends, family, and co-workers. I was greeted within a minute of walking on the lot and had great customer service overall with the cars and information that was quite knowledgeable. Our 1 year old daughter was quite a handful and everyone was so kind and sweet to her which made our shopping experience even better. From the two car salesman Jesus and Marcos...which were exceptional...the manager of the dealership greeted us and had so much pride in working there...not only that but the owner of the dealership had also offered us beverages (which we didn't know who he was at the time). Everything was great! We are very proud of the car and I love driving it!

drx2daz

Oct 1, 2009

I've been car shopping for 2 weeks before coming to Tustin Mazda. All other dealers I went to either didn't have the car I was looking for or they just couldn't give me the best deal. I looked at Honda and Toyota. I was also interested in the Mazda 3, so I requested a quote to a number of delerships through Edmunds.com. Tustin didn't come up, but their sister dealership at Huntington Beach was. The next day, I got a call from H.B. Mazda and told them I would like to go to Tustin. The guy told me that he will call them for me to give me a call. A few minutes later, Jimmy called to make a an appointment to come for a test drive. When I got there, my sister, brother-in-law and I were met by Kevin. I told him that I was there to meet Jimmy or Jeff. Neither were available at that moment, so, Kevin helped us out. He showed us all the Mazda 3's they had, all the available colors and even gave us water. We took an i-Sport out on a test drive. Kevin answered all my questions about the car, all about the special deals going on, and how the car compared to other competitors. He was very patient with us. He didn't try to pressure us in making a deal that same day. The sticker price of the i-Sport was very good already and way better than the Civic and Corolla, so I decided to go ahead and start the dealing process. Throughout the process, Kevin made us feel so relaxed and chill. Unlike other sales reps, he didn't pressure us or try to kick us out even when the deal came to a short impasse. (Yes, that actually happened to me a few days ago.) He even went as far as showing us the invoice price and the dealer holdback. He even explained to us about how the economy had affected car sales. After a quick hour or so, I was confident that we had the best deal out there. We came to an agreement that I would return the next night to pay and sign all the paperwork. I wasn't able to go the next day because of work. During the 3 nights of thinking about the car, I decided to go with the i-Touring. Kevin gave me a call this morning to confirm my appointment. During this call, I mentioned to him about changing the car and he assured me that it was "cool" and that he would get the car and paperwork ready for me. He also gave a deal right over the phone. I thought that was pretty cool of him to do that. Not many dealerships would do that. Feeling confident about the deal, I accepted it. Upon arriving at the dealership, Kevin greeted me as if I was a "homie". Another cool thing for him to do. I threw a second curveball at him and told him that I will finance the car instead. Again, no problem. I then met Lori to take care of the paperwork and payment. She was great in explaining all of the extra options available for my car. She answered all my questions no matter how stupid some were. When it came down to the financing part, I was so surprised with the great rate she gave me. I never expected this because I was a first time buyer and my credit score was only good. Other places gave me all this nonsense about my credit history in order to justify their high rates. During the signing part, we ended up having a conversation about my first name. That was pretty funny. She never even asked about my form of payment until I asked about it. After everything was said and done, it was like a mother letting a child go live life out in the real world. Kevin then escorted me to my new car and showed me how to work everything. He even paired up my cellphone with the car's bluetooth handsfree calling feature. After one last firm handshake, I was off in my new Mazda 3 i-Touring.Overall, I have to say Tustin Mazda was the greatest. Kevin was super cool and Lori was very sweet. Although I never met Jimmy, he was cool on the phone also. I can't say enough about Tustin Mazda, Kevin and Lori. I will definitely recommend Tustin Mazda to everyone I know who's buying a new or even used car. Thank you so much Kevin Keogh, Lori Houts, and Tustin Mazda. -X-

kmccause

Oct 1, 2009

They worked with me and gave me the best deal in Orange County. They are honest, helpful, and they truly care. I visited a number of dealerships in Orange County. I wanted the best deal with the most honest service. They also have the best service around. Would not buy a car anywhere else!!!

michaelshull

Oct 1, 2009

After a couple of bad experiences at two other Mazda dealers, It was a relief to come to Tustin Mazda and meet Shaun. It was the most relaxed buying experience I have had at a car dealer ever and I am really happy about my purchase of my new Miata!!!!

MMonicatti

Oct 1, 2009

My experience with this dealership was great everyone was professional and courteous and very helpful. This was the first time I had ever bought a car and Jesus made sure that I understood everything. Farouh in finance was helpful as well. I would definately do business with them again.

shnorig

Oct 1, 2009

We recieved great service, when buying our new car. Very friendly, and helpful sales person. We were very satisfied, we would recomend this dealer to anybody. Shopping at tustin Mazda was a very positive expierience,especially since buying a car can be a major hastle.

hugotapia

Sep 30, 2009

I was looking for a honda civic coupe and visited a dealer next to them but didnt like the sales person that was attending me. So I went of to Mazada and started to look at a Black honda civic. Jesus spotted me and came over and started to talk to me not sale me on the car but talk to me. It made me feel good and like the car took it out for a test drive and loved it. They worked with me every step of the way and if was going to buy another car i would come back to them again. I plan to send all my friends to see them if they are thinking about buying a car.

Marni

Sep 30, 2009

Buying a car from Tustin Mazda was an enjoyable experience. The salesman went above and beyondf the call of duty to make sure that I was satisfied. There was no pressure and the entire staff made sure that the transaction was completed in a timely manner.

turrbodawg

Sep 29, 2009

A HUGE shout out to Tustin Mazda and especially Kevin Keogh - YOU GUYS ROCK! Seriously, car shopping should be painless, "simple stupid" and a whole lot of ZOOM ZOOM Fun as we had with this car purchase. We got exactly what we wanted and let's just say we had Kevin working OT and bending over backwards (more like back flips - hahaha) for us. So, from Sales to Finance was smoooooooth sailing, not to say we even met the WORKING OWNER John Patterson - how cool is that?!? A thank you from the owner? No wonder he has awesome peeps working for him. We loOoOOove our new BLACK CX-9 GT! Thank you Tustin Mazda! I'll give you 10 Stars for being FANTABULOUS!

bloofaerie

Sep 28, 2009

I came here to test-drive a Mazda3 and I ended up buying. Ozzy and Jose were great at showing me the car and Ozzy really went out of his way to get me the trade-in value I wanted for my old car and the color of the new car I wanted (which required him to pull it from another dealer). The previous dealer actually left an aftermarket alarm in the car, which was causing some problems, but Tustin Mazda had no problem paying for it to be removed. Overall a great experience! And I love my car!

mazda12

Sep 28, 2009

I had shopped at two other dealers without must satisfaction when I noted online that Tustin Mazada has won the Presdents Award and Gold Cup Award for service. They deserve it. Saifur and Jeff were excellent. John Patterson runs a honest professional business.

socisner

Sep 28, 2009

I recently purchased my first Mazda from Tustin Mazda and I have to say it was by far one of the best experiences. Mr. Rosales and the rest of the staff at Tustin Mazda were extremely friendly and accommodating, and the quality of service they provided made my car buying experience very pleasant. Mr. Rosales got me through the process quickly and was very helpful throughout the entire process, from the moment I set foot inside the dealership to the moment I drove off with my new car. I would definitely recommend Tustin Mazda to my friends and family.

dovemom

Sep 27, 2009

The best car buying experience ever! It's been 8 years since I bought my last car, and they made it so easy. Extremely helpful, friendly, and honest. They went out of their way to make me comfortable, and were very patient answering all of my questions. I would recommend them to anyone!

kchand

Sep 27, 2009

We found everyone at Tustin Mazda to be friendly and professional. Our salesman, Saifur made the entire car buying experience a pleasure from start to finish. This is the 8th car that we have purchased and this has been, by far, the easiest car buying experience. Saifur Rahman, of Mazda Tustin, treated us with the utmost courtesy and respect. Everyone, from the first person we met on the car lot, to the last truly wanted our car buying experience to be the as stress free as possible. At the end, we happily drove off the lot with our new car and a feeling of satisfaction that we had negotiated the best deal for us. We would recommend Tustin Mazda and their staff to our friends and family.

anaroll

Sep 26, 2009

My experience with sales all the way up to finance was flawless. All employees were friendly and super helpful. I would definitely recommend this dealership, especially my sales rep Marcos. No pressure to buy was very much appreciated since I was not in a hurry to buy my new vehicle. Thank you Tustin Mazda for a super experience!!!

kikab4

Sep 26, 2009

The dealership was great. Everyone was friendly and helpful the moment I got there. The sales person Brandon was very helpful on the phone before I came in and while I was there. He was very helpful and respectful and made the car buying process very simple. This car purchase was my very first car purchase and the service I received made it very easy and quick. Brandon gave me a great price and got me through the process very quickly and was extremely helpful throughout the entire process, from the moment I set in an inquiry to the moment I picked up the car the following day. I would definitely recommend Tustin Mazda to my friends and anyone else. In comparison to some of the other Mazda dealerships I went to, Tustin was by far the best, which is why I was very happy to buy my first car from them.

Mazda21

Sep 26, 2009

My family and I had an amazing experience at Tustin Mazda dealership! The employees were extremely nice and polite. Gave us every possible information and the best offers possible. We were not forced into any specific deals and our options were kept wide open. I brought my car in for service and car wash as well and it is always fun to just drop in and have a small chit chat with the employees! I strongly recommend this dealership to anyone who is interested in Mazda vehicles!We know from experience that Tustin's Mazda dealership is the best and you would be in good hands if you come to this dealership!!!Best regards,Mahsa P.

syung

Sep 26, 2009

I had an excellent experience at Tustin Mazda. Jimmy Feinstein is very nice and very helpful. My car buying experience was very pleasant and pressure-free. I received a fair price for my trade-in. I would recommend this dealer to anybody who would like to buy a Mazda.

rivera

Sep 25, 2009

I knew what kind of car I wanted but the only problem was finding a good dealership. For a while it seemed like I wasnt going to find an honest dealership. Each time I pulled up in to a dealer ship I could see the sales men hovering around the parking lot like vouchers just waiting to feast on wallet. I was not going to buy a car from some who only had their own interest in mind. IM the buyer and it should be my interest they had in mind, not just theirs. Finally, one day I stopped by Tustin Mazda after work, I was tired and worried about having to deal with another sells men. To my surprise Robert, the sales rep that attended me listened to what I had to say. He showed me the cars I wanted to see and gave price ranges on every car I saw. Robert was being attentive and respectful to what I was saying. Robert was great; he answered all my questions honestly and was very friendly. When it came down to the price Robert gave me a sensational price. In the end I bought my car from Tustin Mazda. Today I am very happy with my car and the whole Mazda team over at Tustin. I definitely recommend this dealership. Robert was a great sales man so when you go there ask for him.

SeaTac 6 Lover

Sep 25, 2009

I live in Federal Way, Washington and decided to visit a Mazda dealership while visiting my family in Tustin, California. I went to look at the Mazda 6 because I've been thinking about buying one for around 2 months. I was met by a very nice salesman named Joe Rosales who had a very nice way about him. I told him that I wasn't going to buy anything because I live in another state but he took the time to show me all the features on the vehicle and even offered me a test drive. I didn't take him up on the test drive but I did find out somethings that I didn't know about the Mazda 6 over the competition. I know now I will buy a Mazda 6 I just wish that it could be from Mr. Rosales but I'm 67 and the drive would be too long to make by myself in a new car. If you are thinking about a dealership I would highly recommend Tustin Mazda and Mr. Joe Rosales.

Angela Serafin

Sep 24, 2009

We were searching for a white mazda 3 for my son. He knew exactly what he wanted and there would be no add ons or changes! My husband and son went to several dealers and could not find the exact one. Joe Rosales at tustin mazda said he would find us one and he and his team did.We are very peased with the attention we received and will recommend Joe and Tustin Mazda to friends and relatives. thank you ,Robert and Angela Serafin

kathydearakal

Sep 24, 2009

We had a very positive experience at Tustin Mazda. We were in the market for a Mazda 3 and our sales rep, Joe Rosales, showed us several options to choose from. Joe was friendly, knowledgeable and easy to work with. We are thrilled with our car and excited that we can stop in for free car washes!

urusai9

Sep 24, 2009

I bought a Corporate Pre-Owned 2008 CX-9 from Joe at Tustin Mazda and they were awesome...No haggles, great deal with no pressure, very friendly atmosphere and very easy to work with. I highly recommend them if you are in the market for a Mazda!!!!!!

sabaq

Sep 19, 2009

I bought a new Mazda 3 from Tustin Mazda about 5 months ago. They gave a really good price and the whole buying process was so much easier and hassle-free than I was expecting. Everyone was super friendly and helpful. You even get free car washes!I think you can get a really good sense of the service by the fact that Shawn, the sales representative who helped me out, called me on my birthday. And whenever I'm at the dealers for ervicing he comes over to say hi.I highly recommend Tustin Mazda for both buying a car, and for servicing