Used Cars for Sale at Twin City Hyundai in Alcoa, TN

pbflan

Sep 17, 2016

We purchased a new Hyundai Santa Fe, Ultimate Limited from Twin City Hyundai on Aug 31, 2016. We wanted this vehicle because it had 3 rows and Captaind Seats in the second row. All the people at Twin City Hyundai ware very professional and knowledgeable and understood our needs. We got exactly what we asked for and did not feel pushed to get anything that we did not need. The salesperson, Sarah Driggers and General Manager Eddie Naser were very courteous and professional. I would not hesitate to recommend the Hyundai Santa Fe and Twin City Hyundai.

bransonwilson51

Sep 14, 2016

I was very pleased with Twin City Hyundai! They were very professional and willing to get me to where I wanted to be as far as payments and things of that nature

vteubner

Sep 8, 2016

I had an excellent experience buying my new Sante Fe. The salesman was helpful, polite and courteous. My vehicle was clean and filled with gas. I was able to drive my vehicle home the same day I purchased it.

kemice2

Aug 24, 2016

very pleasant to deal with. Friendly very helpful. Anthony was very great to deal with, answered all our questions. will recommend to all friends. thank you

etntax

Aug 17, 2016

Much better than my last time I bought a new car at Twin City. I am so glad to back in my 2nd Santa Fe.

cbuttercup1250

Aug 12, 2016

Effecient sales and service...made the experience a pleasant one and the staff was very accommodating...I would refer anyone without hesitation to purchase or lease a vehicle

pilotarash

Aug 10, 2016

traded my 2014 RAV4 for a Tucson 2016. I'm Glad I made this deal. good and professional and helpful staff. Took about right amount of time. friendly environment

ajdub18

Jul 8, 2016

It was a great experience all around. I ended up getting the car I wanted. Sarah was nice and very professional. I recommend this dealership for your next car.

Ron&Betty

Jul 5, 2016

This was our fastest service ever received in purchasing a new vehicle . Chris Bluford, and John Becker, we're very professional as well as friendly. Made the complete experience of purchasing a new car very enjoyable. First time ever that I felt they we really were given a good trade and price for a new vehicle .I would recommend both of these fine gentlemen to my friends who are looking for a car. Ron and Betty

nathankcox12

Jun 21, 2016

Great experience, very quick, and professional. Ken was professional and made sure I made the right choice, he gave me multiple options for my needs and wants.

gelfergie

May 27, 2016

Fantastic dealership. Fantastic people. They took a lot of time with me, could not have asked for a better experience. Great job. Keep up the good work. Thank you.

jproff1117

May 12, 2016

Twin City was great. They helped me in choosing the right car and didn't pressure me. The negotiations were painless and they gave me time to think it over before i chose to buy.

sundber

May 9, 2016

I have been to many dealers this past months (Mar/Apr 16). This was the best car for the money that met my needs, just love it. Doug (the salesman) did an excellent job, keeping the selling aspect in perspective . Well done Doug, I was impressed . Keep up the good work on building and selling a good a car !!!!

jgas1018

Apr 15, 2016

Kaleb and the team made our experience the best it could be ...considering buying a new car is not on the top of my favorite things to do list! Ha

dianahmorris

Mar 31, 2016

Very good overall. Took longer to reach an agreement than we expected. Staff was friendly. Have prior experience with service department as we also own a Sonata. They have been good in the past.

wallyreed

Mar 25, 2016

Excellent experience,no bate and switch that I experienced at Grayson Hyundai in Knoxville. The people I worked with were very knowledgeable and did a great job walking me through all the features of my new car. They also told me up front there was a recall on the tires. The Service Manager came in an told me he had already ordered new tires and would set up an appointment to have them installed. Overall I am very pleased with this dealership.

brownalexus68

Mar 24, 2016

This dealership was an excellent choice for me. They catered to my needs and were willing to work with me every step of the way. They were friendly and answered and questions in which I had. They made my experience a positive memory.

plush1971

Mar 11, 2016

Love this dealership will only shop with them, fair and great people to work with. Love my new 16 sonata and great place to buy from.

tnbarb

Mar 10, 2016

I'm very happy with the Santa Fe and with Hyundais in general. They are dependable and well made. We were pleased that this deal chose to reward us for being long time customers by giving us a good deal on our trade in

CASEYBRUCE.SMITH

Feb 2, 2016

Courteous. Not pushy. Price was right. Car was delivered exceptionally clean. I am very happy with my purchase. I would definitely recommend them to anyone.

GUESSWHO112663

Jan 27, 2016

Everyone was friendly, helpful and professional. Hyundai warranty and service are exceptional always. I would highly recommend the Hyundai brand and especially Twin City dealership.

PECKERONE

Jan 26, 2016

Everything was great. Would definitely return and would encourage folks to look at a Hyundai before making a car or SUV purchase. A very good experience.

Disappointed+2

Jan 22, 2016

On two different occasions I a was promised a loaner vehicle. I received confirmation of this from Brian S.. Both times no vehicle was available. Was told my vehicle would be cleaned each time it was serviced when we purchased it. Service dept. refuses to honor sales dept. promise. There is a total lack of cooperation and communication in the dealership.Love my Sonata but will not go back to Twin City

APPLEPATTY1

Jan 6, 2016

Great experience everyone was polite and helpful. I would recommend Twin City Hyundai to anyone needing a new car. Everyone there impressed me. I'm looking forward to my service there

CARLAPRATT387

Jan 6, 2016

My experience was painless. I didn't know a person could actually enjoy buying a car. My salesman was great and patient. The rest of the staff that I worked with was great too.

SHUBERTAL

Dec 22, 2015

We had a very pleasant experience at this dealership. We were treated respectfully and professionally. I would definitely recommend this dealership to others. Staff was down to earth and friendly.

JMOSBORNE1803

Nov 18, 2015

The people where very nice and knowledgeable it was a good experience I liked the way the sales associate showed everything about the vehicle he went through the owners manual and showed us how to look things up.

RICHIEELDRIDGE

Nov 11, 2015

Great sales staff. Very professional. Quick delivery of vehicle and the vehicle i wanted. Nice salesmen and sale manager they made sure iwas comfortable during my visit

MDWGIRL1

Nov 8, 2015

everyone i worked with at Twin City was very proffessional and went above and beyond to work with me to help me to acquire my new vehicle

BOBWILLCOXON

Nov 4, 2015

Couldn't be better. High quality sales rep, finance manager and general manager. Salesman seemed well trained with good energy. He should do well. General manager was very involved throughout and helped the new salesman.

JCBARTECK

Oct 24, 2015

This is my 3rd vehicle bought at Twin City Hyundai, my favorite dealer. Jason was especially good, he was knowledgeable of the Tucson and even searched for answers to questions that I had that he didn't know. He reminded me of the days I spent working with IBM Sales in the corporate world. He is a fine young gentleman.

MOTSIEATHOME

Oct 22, 2015

My special Car, at the right time in my life. I've given this a lot of though over the past year. I've looked and looked at cars. I had a list of thing's I wanted and found most of them in my new Hyundai Tucson. I was welcomed and spent hours with my sales person. It was a rainy day, but the day I had to shop for a car. Thanks "Sonny" for all you help and that you were so kind to this old lady.. Hope to see you soon..

RALPH.MYERS

Oct 10, 2015

Rick allowed us to drive the vehicles that we were interested in quite a few times. This was a great help in making our final choice between the Elantra and Mazda 3. The dealership was flexible with working with our schedule and even stayed late one night to finish up our business with them.

VOLVODAV

Sep 8, 2015

Twin city matched a deal I had with Hyundai of Cookeville.My salesman James Chrisco did a excellent job with my vehicle purchase went above and beyond for my deal.

BRANDIWALTERS92

Sep 7, 2015

This was a great experience. First time car buyer in TN .. Had a Hyundai I traded in that I bought in va! I will continue to have Hyundai through the years

JERBARHARDIN

Aug 19, 2015

I don't like to shop for (buy) cars. Twin City Hyundai made it better!I will use them for service and recommend them to friends.

BORDEN.KEISHA

Aug 18, 2015

Were very friendly and great to work with i totally would recommend some one who wants a new car go to Hyundaiu get great service

PCUNNUP

Aug 11, 2015

I was impressed with Hyundai in all aspects, sales, warranty, finance, and customer service. I looked at most all the major brands that had SUVs and returned to Hyundai to make my purchase.

MATTSEDDON73

Aug 10, 2015

The salesman was amazing. The selection allowed me to pick the right car for me! The managers are very friendly. I will send them people

SSELF621

Jul 31, 2015

The dealership, sales and finance staff went above and beyond for us. They searched for our daughter's first car like it was for their own! They found the color with the options we were wanting. We definitely would purchase from them again and have had a friend purchase from them since our purchase!

CONNIE.GRINDSTAFF

Jul 29, 2015

All went very well - I had a smaller car and just wanted to see if we could trade / really didn't have to but all went so very well and we decided to trade up to a Sonata -we had an Elantra.

WELCH.LINDA

Jul 8, 2015

I had a very good experience with twin city Hyundai. The sales team answered all my questions but at no time did I feel pressured to buy. I did some research and came back to the dealership and made my purchase. Overall great experience!

LANCEHELTON

Jul 8, 2015

I was considering 1 of 3 car options when arriving at Twin City. I wanted to look at a civic, Corolla & Veloster. I would only consider a manual. Twin City had the car, color & transmission I wanted. I have purchased 6 cars in past 20 years from Twin City. 5 Hondas & 1 Nissan. Great people to deal with, great sales staff, very friendly & honest. Will continue to consider them on all future purchases.

brie.schafer.1

Dec 3, 2014

Anthony and the team at Twin City understood my budget and my needs for a relaible car and found a great deal on my Toyota corolla xrs! I was looking for a Honda but could not be happier with my new car which is a better fit for me! Thank you so much Twin City!

Jdhsmock

Jul 12, 2014

The lady on the phone was super nice offered a coupon and all and said it would be noted on the account. After waiting over an hour (had an appointment) the guy at the service center told me the original price. I told him we were offered a coupon and he said he couldn't change it. Then...I said I wasn't paying full price and he said well how did you find out about us...you didn't buy your car here. I said obviously not.... I'm from Texas! And guess what?!!? He changed the price (must have been magic) I can't believe I drove and hour to the closest dealership to be treated this way! Ps they didn't even reset my blue link.

icenan

Dec 28, 2013

I was very happy with the way I was treated at Airport Honda and as the result I purchased A car from them and would recommend to my friends. Bob Cantley

KrisMart

Nov 6, 2013

I am so happy with my experience at Twin City Hyundai! I went to Grayson Hyundai first, and they were horrible. I felt like I was just a number to those guys. At Twin City, they couldn't have treated me better, they didn't just care about selling me a car, they cared about the budget limits I set, and finding a car to fit my budget and my needs! and one I really love too! This is my second Hyundai, and my next one with be with Twin City too! Everyone was so awesome!

emeedee1

Jun 14, 2013

I recently purchased a 2013 Hyundai Sonata from Twin Cities Hyundai, and it was the worst car buying experience I have ever had, and I have had some pretty bad ones. Actually, the day I bought the car, the experience wasn't too bad. It was after I realized how deceitful the sales management team is and the fact that the General Manager encourages this behavior that led to this review. To make a very long story short, I did my research, understood the market value of the car and what others in the area had purchased this same vehicle for. So I knew what I wanted to pay and I was going to stick to the number. It gets kinda confusing because I was trading in another vehicle that had some negative equity on it, and they were going to use some factory rebates to offset some of that. The Sales manager, Anthony, told me I was paying one price for the car, which is the price I wanted to pay. So I thought I was good. Turns out, what they did was inflate the price by 2500 dollars, and then used the "rebates" to bring the price down to the price the car should have been (and what he said I was paying) and then tacked on the full amount of the negative equity of my trade-in. They made the whole process very confusing, with limited communication from the Sales Manager to the Finance guy. I am not without fault, because I should have asked more questions before signing the contract because I didn't fully understand the way they laid it out, but I was with my kids who were acting up, and basically I trusted that what the sales manager told me, was what I was paying. WRONG. After reviewing the contract, I went in to speak to the General Manager of the dealership to discuss the sales manager's deceit. At first he seemed concerned that I was upset with the situation. I knew I already signed the contract, and they didn't have to do anything; my intent was just to bring this poor business practice to his attention. The GM (Frank) said he would look into it and call me back later THAT DAY. He also said that the contract had already been processed and there is nothing he can do. When I walked out to the car the finance guy came and said I can sign a new contract because the amount I owed on my trade-in was less that what we originally thought. The GM was quick to recommend not signing a new contract cause the bank would just add the difference into my savings. So he had clearly lied about the contract being processed. 3 days later, I still hadn't been called back, even after leaving messages. So I personally went back to the dealership. The GM looked clearly upset that I came back, probably hoping I would just move on and forget the situation. He lied saying he was off for the last few days and that was why he didn't call. Then he flat out said he couldn't do anything (much less friendly than the first time I talked to him about the situation). He then said he would get Anthony (the Sales Manager). When Anthony came, he basically just stared at me and smiled as I told him about how he had lied and taken advantage of me. He tried unsuccessfully to explain himself, seemingly at a loss for words because he knew I had caught him in a lie. At the end of the day, there was no resolution. Not even an apology. My intent was to keep this somewhat short, but there was a lot of dishonesty and issues with this dealership, and while there is nothing I can do about my situation, I strongly discourage anyone from going to this dealership. There are others. Just do your homework.Lastly, I am in the Air Force and because I went to the dealership straight from work still in uniform, they were very aware of my service. So... if Frank and his employees are okay with lying to and taking advantage of a servicemember, I can only imagine how they treat the rest of their customers. Buyers beware!