Used Cars for Sale at Tyler Honda in Stevensville, MI

Barbara

Feb 11, 2016

The Service Dept is the best! To have "pick up and drop off" service is more than enough reason to stay with our local Honda dealer. The whole service department has been respectful and attentive to us and our vehicles. Thanks!

Bill Scaletta

Jan 27, 2016

This is the 3rd Oil Change at Honda Tyler. The staff is very helpful and always positive. The waiting room area is very comfortable and makes the wait easy.

kayaksue

Jan 27, 2016

I had several issues with my 10 year old Honda Pilot; an VSA warning light came on, missing a bolt on my rooftop carrier, check the battery and do an oil change. Easy to get an appointment, polite and friendly check-in, good communication on prices, updates on progress, and a final bill less than expected! The paperwork had a great inspection report so I know what will be needing work in the future. A bit of a wait but comfortable waiting room. Overall, quite happy. I browsed the new car floor where the salesman was friendly but let me look as I'm not ready for a new car yet.

Carol N.

Jan 26, 2016

We very pleased with our service when we purchased our new car. The salesmen were helpful and knowledgeable. Everyone we came in contact with was friendly and helpful. We would recommend this dealer to others.

wfsdds

Jan 26, 2016

We had found out about how to fix the vibration in our Honda CRV 2015. They installed the program update. We are satisfied with the service and information they provided.

Renee's Honda x3

Jan 18, 2016

Honda Service got my 2011 Accord in and out quickly. The Honda team was courteous. Had me ready to go lickity slpit!

Ken W.

Jan 13, 2016

Tyler Honda always does a great job when repairing or just changing the oil. I have a 2006 Odyssey and have had my oil changed there every time and all my repairs done there also. Eric always seems to take care of everything that needs to be done. I would definitely recommend Tyler Honda when looking for a car or van.

Kris H.

Jan 12, 2016

They were able to get me in even when I called only 1 day in advance. Very helpful since I work out of town and don't have a lot of time available to bring my car in. Very friendly and professional, always do a good job of inspecting my car and letting me know if something else might need attention. Very comfortable and pleasant waiting area too. I feel I can really trust them with anything my car may need.

Michael Ham

Jan 6, 2016

Every time i bring my honda fit in for repairs.I am welcome with open arms.I never experience such nice people.By far this is the best place to go for repairs.

Kathleen Kearney/Robert Kearney

Jan 4, 2016

I first took the vehicle to another dealer in St Joe. That Dealer did a very poor job or charged us and did not do what was asked or well. Honda found the same that I thought had been fixed. And Eric and Honda did the job correctly and it now does not have the noise not to mention I could of had a much bigger and dangerous issue. Thanks to Honda the Van is safe again.

Helen

Dec 15, 2015

Great service and patience from Wayne in service and my salesman Mark Carpenter

Chinchilla

Dec 14, 2015

Top notch customer service. Respectful of customer's time. No unnecessary delays. Extremely courteous and friendly.

Pat

Dec 3, 2015

Bought car here 3 years ago and had all maintenance done here also because I feel this a very good place to go. Everything works. Nice place, well organized, clean, friendly people and great service.

Loyal Honda Owner

Nov 21, 2015

Tyler Service Dept. replaced multiple recalled airbags and performed free safety inspections on my older vehicles. Great service and pleasant and helpful staff from the initial phone call to driving my older Hondas home. Not pushy about service or repairs I didn't ask for (I have a good mechanic in my hometown). Facility is spotless and customer friendly. I decided to purchase a new Honda here after comparing prices online and my positive experience with the service department. Excellent sales help and facilitating financing (even though I did not go through Honda for the loan). Love my new car and will definitely recommend this dealership to friends and family.

Rosemary

Nov 17, 2015

My husband and I worked with Paul at the Stevensville Honda. He is very kind, and knowledgeable. He made sure we were happy with our purchase. He thoroughly explained all the features of the car and made sure we knew how to use the features. I would highly recommend Paul if your purchasing a car from Tyler Honda.

Randy

Oct 27, 2015

I came in mostly due to a possible oil-related recall (which they are taking care of). But I also had recently had a minor squealing noise. The noise had gone away, but I feared my CRV's belts were still an issue. Another service center might have used the opportunity to sell me unnecessary belt service. But Tyler Honda inspected matters & then reassured me the belts (& the car overall) were in good shape.

christine jones

Oct 13, 2015

went in for a recall part replacement part replaced in a timely fashion and pleasant experience

BCR

Sep 8, 2015

Tyler Honda has a great service team who engages with the customer often to insure the items needing repair are clear and understood by all, Tyler Honda also will make recommendations if additional work is needed, and only if it is needed, which sets the Tyler team apart from other service centers, The Tyler team is professional and makes the customer welcomed,

Jammed CD player

Sep 5, 2015

Normally I have had good luck here, but Friday was not a good day. It was an oil change, tire rotation, and then some CDs were jammed in the CD player. Over 3 hours later, they finally come out to say that oil change and tire rotation is complete, but they were not able to get any of the CDs out. Over 3 hours for an oil change and tire rotation and a failed attempt to remove CDs. I expect more from them.

Lynn Brunner

Jul 28, 2015

After having a poor service center experience(in particular the service manager) in the past I hesitated to take our vehicle back to Tyler. However since the issue was very possibly an electrical system issue...fuel tank light flashing and not registering, our mechanic recommended I start there. When I received the 'here is what's wrong' phone call my understanding was that there were 2 wires that had been chewed on and needed to be replaced. On the side it was mentioned that the alternator seemed to be going as well. I understood that it was something that would need to be look at over the next week or two. When I went to pick up my vehicle so I could also pick up 3 additional 11 year old girls for my daughter's birthday get together the vehicle was barely drive-able. The unhelpful attitude of the service manager was incredible! When I explained that I was to be on my way to pick up these other children and his attitude was that he would only help me with a loaner vehicle if I would pay an additional $459 for the alternator work. I had just wrote a check for $320 for 2 wires...which we did not know if they were fixed or not since the vehicle ran worse than when I dropped it off! I refused to be bullied into a repair! Thankfully the GM stepped in to save the birthday and gave us a loaner so we could have the afternoon back and try to make an informed decision on additional repairs. After due diligence, many phone calls, attempted communication with service center at Tyler to see if they would match prices...we decided to pull our vehicle -- Had to have it TOWED out of their parking lot after this repair to pay someone else a reasonable amount for the additional repair. Now it is working fine and my vehicle will NOT return to Tyler!!

Kimmie S

Jul 25, 2015

I had to call and schedule my free oil change and Wayne was so friendly,upbeat and helpful.He made sure to schedule as soon as I got off work so I could enjoy the rest my day. The day of service was just as great! He had a smile the whole time. Made me laugh and took great care of my car. the appointment was even shorten than the estimated time. In today's world it is not easy to find good customer service people. You can truly tell that he cares about people and enjoys his job! Wayne that's for being such a great guy!!

Honda_drivers

Jul 21, 2015

My family have to two Honda vehicles. When I moved to MI five years ago. I began to use Tyler Honda auto maintenance. The staff are very nice and courteous, They are the best customer service which I met.

Michelle

Jul 20, 2015

Love Tyler Honda! I would definitely recommend them to anyone looking for a car. customer service is wonderful, the car is in great shape, the car is more than what I expected it to be and Jaime was right. Perfect fit for me and my son. The facilities were comfortable. Jaime Viteri made the buying process so easy and hassle free. He answered all my questions and helped me find the right car for my budget without the pushiness . The only car I'm going to drive from now on is a Honda!! I recommend Jaime to all, Total professional when it comes to buying a car ! Thanks Tyler honda

Happy Honda driver

Jul 14, 2015

Drop my car off waited talk to Mark Carpenter went for a ride in the new car Guys in the shop were great had me in and out no time Mark was especially good answered all my questions on new car and is willing to work with me

shelly p.

Jun 26, 2015

Wayne, Honda Service was very accommodating. He was able to get my vehicle in for service in a timely manner as well as arrange for the shuttle service to take me to work.

ChrisT

Jun 24, 2015

While my initial online contact with Tyler was not as good as it could be, I ended up working with Jaime V. at the dealership, and everything was spot on. He came up with a great deal for us, listened for our wants and needs, and filled every one of them. I usually have purchased Honda's in the past away from my home town, however now I can just go down the street to our new Honda Family. This dealership literally bent over backwards to meet our needs, especially considering that the car we were originally interested in was sold before we talked to Jaime. He actually found a better deal for us, so exceeded our expectations If you're thinking of purchasing a Honda in the Southwest Michigan area, stop in and see Jaime V. You won't be sorry.

lucyj26

Jun 24, 2015

I had an appointment for an oil change and fuel induction service. The staff was very courteous and friendly. My only complaint is it takes a long time for the service. appox. 2 hours. Since I live 25 min. away I have to wait for the car to be worked on.

Larry L

Jun 20, 2015

What a shock! My Odyssey needed new pistons and rings $$$$$. But, Honda to the rescue; they have extended my warranty to cover that exact problem. Repair covered. They (Wayne) was good enough to point out that my brakes needed service soon, and suggested I get it done while the van was in for major service. Better to find out now than on the road to who knows where. Fortunately Honda sent me a booklet of coupons to help pay for the service. Still lots of $$$$, but I end up with piece of mind that my wife (and I)can continue to trust her Honda. Good job, Wayne and company.

Dillon

Jun 18, 2015

Great customer service! They guys in the service department at Tyler Honda were very nice, down to earth people, they were personable and kind. I will recommend they're service to more people!

ironcladRLI

Jun 18, 2015

Mark Carpenter,Jaimie Viteri,and Paul Hargrave all did a fine job of speaking to my wife and to help each other complete the deal and get her into the vehicle that she wanted.We came into the dealer not knowing anyone,and in 3 days had the car and deal we wanted.

Anthony

Jun 17, 2015

Really friendly service, awesome car service prices, and quality repairs for my Dodge!

Nick

Jun 12, 2015

Honda's Lease deal drew me to this dealership as I typically purchase from another dealership in the area. Tyler's worked hard to earn my business and and gave me $1200 more for my trade-in than the other was offering which made my deal possible. The staff I worked with was knowledgeable and friendly.

Kendra

Jun 9, 2015

After days of research (1st time car buyer over here), I came into contact with Andy (Tyler Automotive) whom referred me to one of the most charismatic car salesmen I've encountered. Jaime at Tyler Honda was able to get me the greatest deal on a brand new 2016 Honda HR-V. Being from Chicago I wan't sure I'd ever find a car without the pressure of a salesperson. I ended up feeling more like family than a customer. I was able to drive my car off the show room. The customer service was over and above. Also I only had to wheel in deal for one day and was able to work out an unbeatable deal. The facilities are great along with the repair shop wished I lived closer for the free oil changes offered in house. As a 1st time car buyer the buying process couldn't be easier. I was absolutely terrified but was able to get a great rate on everything. Most painless process I've ever been through.

Nanette

Jun 6, 2015

A beautiful, clean and friendly dealership. JP and Paul were great to work with. JP had everything ready including insurance certificate. We appreciated how quick we got done, especially since we had our granddaughter with us! He even put the car seat in for us:)

Fred Kirby

Jun 1, 2015

Excellent repair service. My Honda Pilot has over 130,000 miles but still runs very well. The staff is very good with the public. Chris, Eric, and Wayne are great. I recommend this dealership to all in southwest Michigan.

Steve

May 23, 2015

Stopped by Tyler service center spoke with Wayne (service manager) and asked if a mechanic could ride along to confirm the source of a noise I was hearing. Noise identified, part was ordered, car serviced two days later. Wayne arranged for a loaner while my car was serviced. Very happy with Tyler Honda and their staff.

NKobrin

May 19, 2015

Service is always a great experience! Eric; Service Manager is always so helpful and welcoming! A+++ Service!

Satisfied customer

May 19, 2015

When my car needed thousands in repairs that i could not afford, Tyler's helped me get into a 2015 Honda Civic that i am very happy with! Would recommend them to all car shoppers.

Helen AuCoin

May 4, 2015

We had been searching other models at other dealerships but definately wanted to look at Hondas before locking in on anything else. Well, I was delighted with the no nonsense, up front, straight forward approach of our salesman from the moment we arrived at Tyler Honda in Stevensville, Michigan! In particular, Sales and Leasing Consultant, Jaime Viteri assessed my needs by asking me what i was looking for in the vehicle that i wanted to buy. This included a willingness to accept what I told him and work with it, to my satisfaction. The quality of the customer service, infused into the sales process is unmatched by any other dealer that we have experienced in recent years in this region! The sales process at Tyler Honda certainly had our sales consultant knowing how to listen to the customer's needs and to remain focussed on what I had communicated to him. I would definately buy again from Tyler Honda as well as recommend this dealer to my friends!

Charles Stohrer

Apr 29, 2015

J.P. and Chris Tyler were both excellent in customer service and patience with me, 47 years old bringing my 89 year old father in to purchase the car. NO pressure was ever applied. J.P. took all the time my father needed looking at the use and care guide at his desk as well as going over EVERYTHING in the car with him to make sure he know how ALL operated. I purchased a 2014 Jeep Grand Cherokee Overland in Niles at Tyler last year and the experience as just as pleasurable. TOP CUSTOMER SERVICE with a BIG Smile. Both cars I feel I received a very fair price on as well..... I looked at plenty of adds and dealers... Chris Tyler and his team make all the difference! The Tyler Honda waiting area and overall facility is excellent, modern and clean! Thanks Again to J.P. & Chris.

RAW

Apr 27, 2015

Recently had an oil change, service department was friendly and work was done quickly. They have a nice waiting area.

Ken W.

Apr 22, 2015

They always do a good job and are always friendly. Also are always quick to get the work completed.

Lisa

Apr 12, 2015

Service group really friendly and helpful immediately when I arrived, and provided great customer service. They did an excellent job meeting my service needs. I will definitely keep going back here.

Pegasus

Apr 11, 2015

No pressuring to buy, very respectful I got information about the car that I needed.

Ed Howard

Apr 10, 2015

Was very satisfied with how we were treated while shopping for an auto. The salesman was friendly, knowledgeable and patient with us.

Lori and Ron Zordell

Apr 9, 2015

Thanks to Paul Cornwell for your help and concern for our situation. So courteous, so polite, and a pleasure to deal with. I went into Tyler knowing what I wanted and you made it happen for me. Looking forward to many years of service with you folks.

Shark

Apr 8, 2015

Buying our Honda CRV here was a very easy experience. Although we had done some research online beforehand and therefore knew what we were looking for, going to Tyler Honda sealed the deal. They were pleasant and easy to work with. We quickly came to an agreement and we drove away in our new CRV in no time.

Deb

Mar 31, 2015

I went in for an oil change on my Accord. All went well and in a reasonable amount of time. The waiting room was comfortable and customer friendly. I appreciate that they have WiFi available for customers. Staff were pleasant to deal with. When I called back the next day with a question, the answer was readily provided to my satisfaction.

Charley McKelvy

Mar 27, 2015

We are still relatively new to Tyler Honda, having purchased our 2012 Honda Civic from a dealer in Indiana. So imagine our delight to discover a competent and courteous Honda service department just up the highway from our house. We got excellent service today when we brought our car in for a 100,000-mile tune-up. Honest answers, great work and a pleasant waiting room with good magazines and coffee.

FitGirl

Mar 26, 2015

About a month ago I leased a 2015 Honda Fit through Tyler Honda. I had started my search a few months beforehand, which was my first time car shopping for myself. Once I settled on the car I wanted to lease, I went to Tyler Honda, nervous about the process and conscious about my budget. The team at Tyler Honda was welcoming and made the process easy for me! I was able to work with them to get a really great deal on the Fit. They even went to great lengths to get me the car in the color I wanted - calling multiple dealers to make a trade. I appreciated that my salesperson, Paul Cornwell always kept in touch with me through the process. Overall the process was simple and I felt appreciated for my business.

Smith Family

Mar 22, 2015

We've purchased several vehicles from Tyler. The sales staff is friendly and helpful. They always go above and beyond to give you the best possible deal! Mark Carpenter has been our salesman since 2011. The Service team is knowledgable and takes the time to explain what's been done to my vehicle and what needs to be done. Thank you Tyler Honda!!

H. Massey

Mar 20, 2015

The convenience of scheduling a routine maintenance oil change was a plus. However, the speed with which the service was performed alongwith the multi-point vehicle inspection exceeded my expectations. I barely had time to respond to two voice mails, one email, and boot my tablet before the service was completed. FIVE STARS to Tylers Honda Service in Stevensville, MI!! Thank you!!!

The Bells .. Steve & Carole

Mar 16, 2015

We purchased this vehicle today, 3/16/15 and couldn't be happier with the salesman (Jeff Cashman) or the dealership... No pressure ... gave us all the facts ... easy in and out. Really surprised at how smoothly this transaction was negotiated ... signed, sealed and delivered!! Thank you all!! We'll be back.

"BearsFan"

Mar 7, 2015

Tyler sales and service people go above and beyond to make your experience at Tyler Honda a positive one. They listen to your concerns and correct problems when necessary. We've owned several Honda's and have been happy with all of them. Eric in the service department is always honest and up front about costs of repairs/service, and they are sure to call for your approval before performing any additional service needed that might be found during a service appointment. Always been a positive and easy experience in scheduling for service, and they'll shuttle you back and forth to work while your car is in the shop.

RON E.

Feb 27, 2015

GREAT DEALER. WASN,T PLANNING TO BUY A CAR WHEN WE WENT IN THERE . BUT THEY GAVE US A GOOD PRICE AND SHOPPED FOR THE BEST INTREST RATE

Gustavo

Dec 22, 2014

Very dishonest people! DO NOT BUY any car here!!!When I bought my Pilot there was a scratch and dent in the back of the car that the seller told me that it would be fixed! When I came to get the car, they did a very poor touch up and called fixed! Liars and dishonest!

truck987

Aug 9, 2014

We just bought a truck two weeks ago from Tyler Honda. TJ was great to work with. Within a week of driving the truck we noticed something wrong with the steering. We brought it in to our local mechanic because we live two hours away. The steering shaft needed to be replaced. We called Tyler Honda and they agreed to pay our mechanic for the repair (again because we live so far and could not drive the truck that far back to them). Thanks for doing the right thing and fixing our truck.

RaeGerman

Jul 25, 2014

WE WERE LOOKING FOR A NEW CAR OR A USED CAR WITH LOW MILEAGE.WE HAD A 2000 HONDA CR-V TO TRADE IN WITH ABOUT 150,000 MILES BUT IT WAS A WONDERFUL CAR - NEVER LEFT US ON THE ROAD IN 13!!! YEARSI READ UP ON CONSUMERS REPORTS ON THE 2013 HONDA- NOTHING NEGATIVE THERE!!!WE WERE ALSO LOOKING FOR A LOW MILAGE HONDA - THEN ERIC SUGGESTED A CAR IN THE LOT. HE HAD JUST SOLD A NEW HONDA TO A LADY AND SHE HAD TURNED IN A 2013 HONDA WITH 9,000 MILES, .IT WAS A BLACK HONDA CR-V - IT WAS THE COLOR MY WIFE WANTED AND. THE SALE WAS MADE - WE ALSO GOT THE BLUE BOOK TRADE IN PRICE FOR THE OLD HONDA. WE COULD NOT BE HAPPIER WITH THE WHOLE TEAM AT TYLER HONDA IN STEVENSVILLEwe

torange49079

May 30, 2014

Eric responded to our phone call about the new HONDA Accord EXL Hybrid. He invited us to come test drive it, which we did, and he was ready for us when we arrived. He accompanied us on our test drive, pointing out new features and making us aware of how the Hybrid actually works. Even though we have previously owned and enjoyed MANY Hondas, Eric is the first salesperson that really seemed to care about US.....not just making a sale. He readily pursued locating the exact color vehicle we wanted, and notified us as soon as it had been located. When we went to actually purchase the car, Eric was extremely efficient, pleasant, and knowledgeable in all aspects. He spent a great deal of time with us going over all the new technology features and making sure we understood how they worked. I would HIGHLY recommend Eric to friends as a salesperson who truly cares for his customers. We will return to TYLER HONDA for service on our vehicle and we will certainly seek Eric for any future Honda purchases.

bps56

Apr 9, 2014

I found a good deal on a 2013 Honda Accord on Autotrader, and received an immediate reply from TJ, a sales representative. He was ready when I came to look at the car, listened to my circumstances and kept me updated. When I made my decision, he understood not to push for add-ons as I was already extended as far as I could go. The result was a very comfortable and smooth sales experience.

state05

Mar 26, 2014

I have leased my last three cars from Tyler Honda and every time my experience working with them gets better. Each time I go to Tyler Honda I am welcomed and everyone is extremely friendly and helpful. Since the first car that I leased I have worked with Eric. Eric works very hard to find exactly what you are looking for and he stays within the price range the customer is looking for. Eric does not push people into cars that they can't afford or like. He is knowledgeable about Honda vehicles and he takes time to explain everything in detail. Eric always follows up after a purchase with emails and/or phone calls to see how the vehicle is working out and to see if there is any other way he can be of help. I have always been able to reach Eric as needed. I have gone to other dealerships to compare prices and cars and I will never go to another dealership again. The last time I went to a big dealership they took my keys to look over the car and didn't return them until I repeatedly asked and told them I wasn't buying a car from them. That experience took 3 hours and all I felt was pressured. I told that dealer what my price range was and each time they came back with a price way out of range and each time I said, "no" they would come back with a different price. It was nothing like my experiences working with Tyler Honda and Eric. I would highly recommend Tyler Honda and working with Eric.

bdickov

Mar 17, 2014

Eric at Tyler Honda made my new car purchase easy and stress-free. I was particularly grateful for his laid back sales style. He made all details known and sold the car well but was not pushy or insincere. I have all ready recommened Tyler and Eric in particular to 3-4 other people.

Honda1322

Feb 25, 2014

I had friends that bought with Tyler Honda, so we decided to go with them. I talked to T.J., a sales representative, and told him that I want to but from them, but that my husbands employer gave him a discount at their competitor Harold Zeigler in Kalamazoo, MI. I asked if he would price match. T.J. went to speak to his manager and returned saying, Go to Zeigler and see what price they give you. We will price match or beat the price. So I did exactly that and called T.J. to give him the price Zeigler gave me out the door; which was $30,000 after taxes for a 2014 Honda CRV Ex-l with Navigation. MSRP was at $31,250; only $1,250 below retail. I even provided an email to confirm the price. T.J. replies, after talking to his manager, We cannot match that price because it is too low. Its a good deal. I think Im going to buy 4 or 5 from them. This upset me so I called the manager Al Remick. I told him what was going on, which he already knew about, and told him that I didnt appreciate T.J. lying to me and that they wasted my time. Al responded by correcting me on T.J.s last name. I pronounced it correctly and said that my pronunciation was not the reason I was calling. He then said, The offer sounds suspicious and that I must have misunderstood the sales rep. on saying that they would price match. I fail to see how we wasted your time since you only drove to the business once. He also commented that he would buy 4 or 5 vehicles for his lot. This infuriated me even more and said that I was going to write a review and he responded by saying, I will tell them how you are.This is very poor customer service and I will let every person I come across not to buy from Tyler Honda in Stevensville MI.

Kbaldwin

Jan 6, 2014

We thought we were having a issue with our CR-V on our trip to Canada. The dealership got the SUV into the service bay and looked it over. They did not find anything and said that everything is in good working condition. Ended up being the combination of the high winds and icy roads!

kbaldwinjr

Jan 6, 2014

We thought we were having a issue with our CR-V on our trip to Canada.The dealership got the SUV into the service bay and looked it over. They did not find anything and said that everything is in good working condition.Ended up being the combination of the high winds and icy roads!

Marcelo

Dec 12, 2013

Tyler had just moved to Stevensville so they got a brand new building. Infrastructure was really good, but that was it. I visited there several times and average delay to contact soebody was halp an hour. They gave me a car to do a test drive and I notice rear suspension was wierd. They claimed it was just a ground leveling issue. In the end, the car had lots of old manuals in the trunk. I chose another vehicle, we agreed on a selling price, had my auto loan done with the check and they delayed more than 2 weeks to deliver the vehicle. At the end, I cancelled the check and bought another vehicle from a dealer 35 miles away from my house (Tyler was 3 miles away). During these 2 weeks they were just giving me excuses after calling me to take the vehicle and bring the check. After third time, I decided to get another car. Honda should not accept this level of customer service for their authorized dealers. I'll never come back there and will make sure all my friends in the region are aware of their poor service.

Frustrated Customer - Dealer made things right

Aug 30, 2013

I previously wrote the review about how the customer service was the worst experience I have had in looking to buy a car. Tyler Honda did come back to me and work to make things right. We went over everything with the car, how things were previously handled, and what they were willing to do to make a deal. I appreciate the time they took to have me come back and continue to work on a potential deal for the car. They did not have to do this, but I appreciate what they did to make things right.

FrustratedCustomer

Aug 14, 2013

Not the place you would want to but a used car from. Before finalizing the details of the purchase, I took the used car to a mechanic to make sure nothing was wrong with the car. The mechanic found a few minor things and gave me a report noting what they were. I took this back to Tyler and they declaring these were not issues with the car and that I was wrong. They mentioned that if there were issues that the car was under warranty and could be fixed but they said were not willing to take the car themselves to get it fixed. They gave me the car to drive with the gas light on and a rear taillight out. Once we were discussing the issues of the car, three people came out to tell me that there was nothing wrong with the car and the place I took it to could not be trusted. I am sorry but this was horrible customer service all around and I would never recommend buying a car from them if this is how they treat customers. The worst experience I have ever had.

TYLER FAN FOR LIFE

Jul 18, 2013

THE IS MY SECOND TIME USING THEM FIRST TIME I WAS ALSO IMPRESSED BUT BLOWN AWAY THIS TIME I called them when my car broke down at a local hospital they sent a tow truck and had my car to their shop with in hours and covered the two bill till the repairs were done.. my repairs were way worse then what i had thought!!! (i am a gear head so there is no chance of pulling one on me) they even let me look and check and confirm the problem. The service department person I worked with was Chris ( you could not ask for a better person) due to the cost of the repairs and other work I asked the service department to speak to management to set up a service plan for payment (car stayed on lot of course more then fair and i put money down) I was longer then agreed on payment arrangements made. when i picked up the car the amount did not change or no interest was added. (if they did and interest or service fee It would have still been fair) I have had the care for a few month now and it has worked as it should.. They fixed it so well i do not need a new Honda for a while but this will be the "ONLY" place i will buy one...

garyperrone

Apr 10, 2013

We test drove a couple of cars at this dealership. The sales people were verry helpfull and most of allthey did not push us into anything or try to direct uswe picked a model, a color and even took the car homefor the night.Just my opinion Tyler Honda #1 in Mich.

jlkyser

Mar 12, 2013

We communicated with this dealership for a couple of weeks regarding a used vehicle before making the nearly 2 hour trip. When we arrived to test drive the vehicle, it became clear that the prior owner had smoked in the vehicle. When we asked the question, the dealership quickly denied it, yet they immediately sprayed a deodorizer and left the doors open while we completed our negotiation and signed the paperwork. While communicating online, the salesman also offered a full tank of gas (which I always thought was a given, anyway) and added, "we'll even buy you lunch for making the trip". After we actually made the trip, however, the service level quickly declined. When we completed our negotiation, our salesman told us it would be a 30 minute wait to sign the paperwork. That 30-minute-wait actually turned into more than 90 minutes. No lunch, no gas tank fill-up while we waited; just the doors left open on our Flex the entire time to air out the vehicle and mask the smell. A couple days later, I emailed the salesperson to express my displeasure that our tank wasn't filled (we left with about a 1/4 tank) and to let him know that the smell was still in the vehicle. I asked him to send us a gas card to fulfill his promise. I haven't heard from him since. I've also emailed the general manager, as well as the internet sales manager regarding this ~ no response. Oh, they emailed us coupons to come and shop their President's Day sale (just a few days after we bought our Flex). It was obvious to us that this dealership is more interested in making the sale, rather than satisfying the customer. This is not an honest dealership. Sadly for them, we will be in the market for another vehicle in the next 6-9 months, but we will look elsewhere.... and we will warn all of our friends, as well.

kaiandkristi

Dec 6, 2012

Just a follow up: I went in two days ago to have my lumbar support "looked at". This is what the corporate office arranged after speaking with them regarding my previous experience with Chris Tyler. While there I asked to speak with Chris Tyler after the horrible phone call I had with him 2 weeks ago. I thought that maybe if he put a face with a name, he might realize that customers on the phone are people too and not be quite so abrasive the next time he dealt with someone on the phone. I thought that possibly, we could correct the situation with brief talk and simple apology. I had my 2 young children with me. The whole conversation lasted roughly 3 minutes of him yelling nonstop at me and interrupting me every time I tried to speak. I was shocked an appalled. At the very end, after I wasn't able to say a single thing because he kept railroading me every time I tried to talk, I was at least able to ask if he treated all of his customers this way, to which he replied, "All the mean ones!" and turned and stalked back into his office content with having completely insulted and humiliated a customer! He brought me to tears in front of my kids. The other employee who was there heard the whole conversation and so I asked, "Did I do anything to bring this about?" He replied, "No." and thought Chris Tyler's treatment was unprofessional and extremely rude but couldn't do anything because Chris Tyler was the owner and could treat people however he wanted. Chris Tyler had the opportunity to fix the problem simply by being courteous and offering a simple apology for screaming and insulting me on the phone previously. Instead, he chose to make matters worse by continuing his course of action by trying to publicly humiliate and taunt me in front of his staff and my own children. Chris Tyler is not the kind of person I want to support financially, so I am choosing to never enter his dealership in Stevensville, MI again. If I ever buy Honda again, and that is a huge if after the treatment I received from the owner of a Honda dealership, I will drive several hours to avoid giving him my $45K that I will spend on my next car. I have always been a loyal Honda customer and had already spoken with a sales representative several weeks ago (prior to this whole experience) regarding purchasing a brand new 2013 Honda Odyssey Touring and we were planning to purchase it in the beginning of the new year. Now we are researching our options for a similar vehicle due solely to the fact that Chris Tyler is a greedy, insulting, arrogant, hot-tempered, and abusive owner. Is he the kind of dealer you want to support?

happy now

Oct 4, 2012

If I could delete 1st message I would. I recently wrote about a bad experience at Tyler Honda and now I'd like to correct the report. They resolved every issue and I am now the proud owner of one of their cars. I will go back to them If I need another car in the future.

cllhj101

Sep 29, 2012

My mother went to try a key to see if she won a car (sales gimmick! Had a car with a payment of $120 a mo. she is 70 year old diabetic , and on a fix income. She said it would be nice to buy a car but payments couldn't be over $200 a month. This was late afternoon Thursday and if anyone knows a diabetic they become lathargic, confused or more impressionable the later in the day. they talked her into a ford fiest with just the basic package for a finance amount of just over $25,000.00! The next morning we call and said she cant do $350 payments thats a 1/3 of her income. they said they would help and call back in 1 hour. They didn't We called again and left voice message at 4:30 no return call friday. Saturday contacted bank they said loan has not been processed yet so all the dealership has to do is tear up the contract. Went to dealership They said they are in the business of making money! And they will not void the contract. And made light of her diabetic condition. Which I told him a medical condition is nothing to even make light of, and if he knew someone with diabetes he would of never done that! Thats when the general manager walked up said he heard everything, and told us to leave. I asked them both if making money was more important then doing the right thing? There answer was YES! They should be ashamed to sentance a 70 year old diabetic widower, on a fixed income to live on less then $800 a month for the next 7 years!

bbc1998

Aug 27, 2012

I went in and bought a used truck. Within 24 hours the check engine light came on. I had it cleared at an auto body shop. They told me that the oxygen sensors were going bad and that the catalytic converter was bad. I took it back and they stated it was something that I must have done but that they would replace the oxygen sensors and that that should fix the check engine light. After about a week the engine light came back on and this time it was the converter. I called and they stated that they would not replace the converter. This all happened with 2 weeks of getting the truck but would you put your family in a truck that could break down at anytime? Not only was this the case but also I asked the sales person if this was a smokers truck, they stated no. After a week, I started to get numbness in my fingers. I went to the doctor and was surprised to find out it was because of smokers tar that had built up on the steering wheel. Even more money out my pocket to clean the truck.

Happy Honda Man

May 10, 2012

We recently purchased a 2004 Odyssey, which we got a great deal on!, and we were planning a vacation trip and noticed a small transmission problem. We told them about the problem and they serviced the transmission twice within a month to make sure it was trip ready for us. We have since taken it on three trips, including one to South Carolina with no problems! Amanda, our salesperson, was awesome and I feel they went "above and beyond" for good customer service!

Car Enthusiast

May 8, 2012

Overall a great experience and got a very good vehicle. Our salesperson Amanda was great and easy to work with. She did a great job and fulfilled our wishes. She never pressured us and she was very thorough. We would definitely buy another vehicle with them again.

Momof3

May 4, 2012

We traveled 1 1/2 hours for a car for my daughter because I felt it was such a good deal and I also felt like I could trust Amanda ( our sales person). The only thing I was really discouraged with was how long it took to get the title to me. Our temp plates expired before we received the paperwork and title to get plates

Ridge

Apr 28, 2012

The buying process was fine until we went into the finance manager's office. After fighting to have him remove the extended warranty they snuck in an etching fee. Due to the way the contract was written (no itemizations) I didn't realize the fee was added until I was home and got out my calculator. My mistake. But I put up with the crap to get a good vehicle so overall I'm happy. The salesperson was young and honest, can't say as much about the rest of the crew. A shame because I have bought at Tyler's in Niles a few times and they were always honest. I would recommend this dealer if and only if you review the paperwork in detail before signing. I requested a copy of the purchase agreement and never received it.

caspergutmann

Apr 19, 2012

I traded my 2006 honda civic for a new 2012 hoinda civic lease. I like thw car very much this is the third car I brought from this dealer ship.

J-ROD

Apr 14, 2012

Great place to buy a vehicle! They are honest, easy to communicate with, understanding, and made the process of buying my vehicle very easy as well as fun! My best experience buying a vehicle thus far!

DLW5654

Apr 12, 2012

Tyler Honda is a great dealership for new and used vehicles. Thank you Amanda Tate for everything you did for us. You are great!!

Beamer

Mar 22, 2012

I recently purchased a vehicle from Amanda Tate, and it was unlike any experience I've ever had before. I am a very picky person, and never thought that I could find a salesperson as patient and accomodating as her. I spent almost a week bouncing back and forth between dealerships, before I finally purchased from Tyler's. The experience I had with them is unparallel to any other. Amanda and the finance manager, Joe Guzman, made my car shopping experience much less scarier than I anticipated it would be. It was hassle free and I was provided with better care and customer service than I ever thought imaginable. Amanda and Joe have my business for life!

Genekqua

Mar 19, 2012

I was looking to buy a good used car and I drive by Tyler in Benton Harbor often. I went on line and saw a car under internet sales and contacted Amanda Tate. Well, she was VERY patient and helpful. Four cars and a million phone calls later, I bought a car from her. I didn't know what to expect from a dealer as this was the 1st time I have used one and I can say that she made the whole process fun. Everyone I dealt with was freindly and helpful and I would recommend them to anyone, especially Amanda. She is the best!

lisalebeda

Mar 14, 2012

I feel she went above and beyond to help me and my son!!!!!

Sherry1966

Jan 24, 2012

I just took my Camry in for service and couldn't be more pleased with my experience. After indicating that they were new, the Service Manager Chris and his Assistant Eric did a great job. I usually go to Signature down the road because I do have a Toyota, but after receiving a ridiculous quote I had to shop around. I took the estimate in and Eric had Signature beat by $175 for the SAME work! The waiting area was full but I had an oil change, tires rotated, back lights replaced, and my muffler patched in less than two hours. These guys may be new to the dealership's service area, but they did a fantastic job! They also were really great with explaining to me what needed to be done, their process and how they charged. I feel like I'm rambling but I can't say enough. I would highly recommend these guys.

Lookin Used

Jan 20, 2012

I did my research nonlinear, but when I walked into their show room there was a sales rep that showed me the inside and out of the car. He showed me features that I didn't even know existed. The dealership however, is pretty open and does not have an extremely large selection of cars. Overall the entire process was as painless as car buying can be.

ridzi

Dec 30, 2011

Took our 2006 Honda Odyssey (55k mi) in to Tyler in 12/2011 to address a power steering problem that was also under recall from Honda. Initially was told when scheduling the appointment that the recall service could be performed within 2 hours, so I planned on waiting for my car.Upon arriving they indicated they would get right to the vehicle but didn't get started on it until over an hour later. Upon looking at the vehicle, the tech came up and confirmed the problem... only to have the service manager correct him on the spot and claim the problem was caused by dirty power steering fluid, thus not covered under the recall. He then proceeded to start working up a several hundred dollar estimate for service (not including the power steering pump) before I left after 2.5 hours and no work performed. He even tried to insist the work needed to be done right then due to how unsafe the steering was at the time.Afterwards (at another facility), the power steer problem confirmed was well documented and covered by the recall, applied to my vehicle, and completed the repair in approx 1 hour with no additional charges.

08honda

Mar 3, 2011

I've been to Lake Michigan Honda twice for oil changes and tire rotations. They did change the oil! However, they have a problem with not rotating the tires and then charging you for it... I have a four year maintenance degree in aviation and mark my tires to make sure that the rotation is done properly. The first time I overheard the mechanic tell the service manager that the tires did not require rotation. When I ask for something to be done I expect it to be accomplished especially if I am the one paying for it. Well, Lake Michigan Honda charged me for not doing it anyway. The second time they balanced the front right tire and once again failed to rotate them, but again they charged me for service never done. They are dishonest and devious in their dealings with consumers. I bought my civic from O'Hare Honda, well worth the drive. I now have my car serviced by Bosak in Michigan City.. Consumer beware, they are a bunch of arrogant crooks!Jay

nicholast

Apr 12, 2010

I called to make an appointment for an oil change today (called at 4:38 PM on 4/12/10). The person who answered the phone in the Service Department responded by very quickly rattling off business hours and I believe the hours that customers are to call to make an apointment. I did not quite understand what he said and made him aware of this. He then repeated like a robot the same thing. Again I didn't understand what he was saying. Finally I plainly asked if I could get my car in tonight or not and he responded "no, we're closed". One would expect at minimum an effort to ensure customers understood what was said and/or an effort to get them in the next day. Even though I have a coupon for Lake Michigan Honda I'll be taking my car to Midas. Appearantly this dealership is overburdoned with business and does not have time to take phone calls to help customers understand the process of getting a car in for an oil change.

sunilachyut

Jul 10, 2008

Being close to Chicago, 120 miles, I was inclined more towards the Chicago dealers for the obvious reasons of many dealerships and high sale volumes which would help me in getting a better deal. After shopping around I took the best rate that I got from Chicago to Lake Michigan Honda in Benton Harbor and was surprised when they said that they could beat that price and infact they did beat the price. I dealt with John Parish who was friendly, professional, and honest. They gave me the .9 APR after running through my credit and gave me options for extended warranty, credit disability etc., which I declined. Would definitely recommend Lake Michigan Honda if anyone is planning to buy Honda cars.ThanksSunil