Used Cars for Sale at Universal Nissan in Orlando, FL

Shawn14randall

Nov 9, 2016

My sales man was awesome and very professional, I would recommend him to any and everyone. Very good experience and I'm glad that I went to look for a car.

DnissanrogueSV

Nov 8, 2016

The sales team that helped me was very knowledgeable and friendly and I never felt pressured. I was able to purchase a car that I love and work out payments that I am comfortable with. Overall excellent car buying experience.

Lpsargento

Nov 7, 2016

I bought an Armada, the sales rep is Frank Diaz and he was extremely helpful, knowledgeable, and very nice. Although buying a car can be stressful, they made it pleasant to be there during the whole process. I am very grateful.

Geas

Nov 5, 2016

Chriss Green has been our sales Rep for many purchases in the past, we appreciate him and the staff .we recommend this dealer to all of our friends and relatives!

junacamila

Nov 2, 2016

This guy, Angelo is realy awesome. He was very nice and very friendly with us. He was also very knowlegeable and has answered all our questions.

Juanfelipe1428

Oct 31, 2016

A loyalty and Great person, always paying atention to our necesities and all the things that can benefit our better finantial business, always recomended a meeting with ALBERTO SANTOS

Lizcruz1atyahoo.com

Oct 31, 2016

I went to service my car recently and ended up buying a brand new Altima because it's beautiful and the sales person who took care of me was amazing, Alberto Santos was very professional and helpful by helping me get a great deal on my new car. Liz

Nive Mapakoi

Oct 31, 2016

Michael Norris and Alberto Santos combined team effort; made my day; Friday 10/28/2016; efficient, so knowledgeable, very professional, and most very caring, great job

luis

Oct 29, 2016

Excellent employee really knows everything about his job the best experience buying a car I definitely recommended awesome job I'm very happy Thank you so much.

Millie75

Oct 15, 2016

Very nice people, helpfull and good service in just a word I recommend Universal Nissan in a future good people and very good communication and very huge inventory

Yazmin Heredia

Oct 15, 2016

I love Universal Nissan! Sarah, Robyn Silvia were the best! They went above and beyond to make sure we got the deal we wanted!!! We are 100 percent satisfied with everything. Great atmosphere. Everyone was just so friendly and ready to cater to our every need or concern. Thank you guys!! You Rock!

Laura

Oct 12, 2016

I first came to this dealership in 2011 and was very happy with the purchase of a 2011 Nissan Altima. Brett Livingston was my car salesman and he was awesome. Then I had my new car serviced at the dealership and was blown away with their customer service and pricing. I had decided that this was my dealership going forward and would not purchase a car from another dealer. They had earned my trust and loyalty. I came back a few years later and purchased a 2014 Nissan Altima. I was less happy with this purchase and salesman, do not recall who this salesman was as he was unimpressive. Mr. Livingston was no longer in a salesman position. The final financing guy, selling a warranty after the deal had been made, was pushy and insulting and almost cost the deal. Since that purchase, I have returned for service. The service dept has also declined. Now, they try to push unnecessary service and parts on you, things that were done on my last visit. Usually, they will offer some compensation after things have turned hostile. I used to love coming here and would trust what they told me to take care is by car. Now I have to verify everything they say, do independent research, and fight for a fair price and service. They are losing my loyalty. I personally have purchased two cars from this dealership and have referred others. One person I referred has purchased two vehicles on her own and has brought in three family members who purchased at least the vehicles from this dealership. If the decline in customer service continues, this kind of loyalty and referrals will also decline.

Amb

Oct 1, 2016

Went in to service my 2015 Nissan Murano and returned home with a 2017 Pathfinder instead! Brett Livingston and Chris Roman teamed up and arranged to drive me home, in the new 2017 Nissan Pathfinder, to pick up my husband so we can both complete the paperwork at the dealer together. Amazing and outstanding service!

Tony Hayes

Sep 30, 2016

The sales department was great and they went out of their way to work with me so that I could purchase the car that I wanted.

Hotwheels

Sep 28, 2016

I went on a late Saturday night and a friendly man greeted me even though it was closing time. This man was Jose Zayas. When browsing for a Nissan Rogue I did not expect for Jose to put me through such an easy and fast process! I walked away with a car that my wife loved! Thank you Jose!

Des217

Sep 26, 2016

Sarfaraz was such an amazing help I loved him. If you go there you must talk to him !! He explained every single little thing in clear detail to my mother and I

Lovemynewcar

Sep 24, 2016

Thank you so much for the outstanding service that can and Robins showed me while put having my new vehicle. I will definitely recommend my friends and family.

Roxana Gonzales

Sep 22, 2016

I had the best sales person anyone can have his name is Aaron Blaser ask for him when you go there , he will go out of his way for you, he got me the best deal ever .

Satified customer

Sep 20, 2016

Rudy was very kind and patient with me. He really took the time out to listen to my concerns. I would definitely recommend him to others

Suleiman909

Sep 20, 2016

I purchase a car at Universal Nissan. . I had a great experience. My Sales Person Angelo Rivera was absolutely great. He is one the best sale representative I've ever worked with. He cared about all my needs. His managers Robins Perez were phenomenal. I will recommend this dealership to all of my friends & family!!!!!!!!

NRosario64

Sep 15, 2016

Johnny Rodriguez gave us excellent customer service. I did not feel pressured into purchasing a vehicle. He made sure that i understood everything before i made a decision. He explained the features and benefits of my vehicle. Thank you so very much Johnny. I Love my new car.

Ira Cruz

Sep 15, 2016

Kudos to Alberto Santos and Hector the two sales professionals in the Service Dept that patiently worked my purchase case and I left the dealership with an awesome car and affordable payments. Highly recommend them to all out there looking for a great_fair deal.

jdavila0210

Sep 15, 2016

I am always satisfied with Nissan, I have always had a Nissan Vehicle. I went in on a Saturday to service my Murano and I ended up trading it for the Nissan Maxima Platinum. I had purchased the Murano as a family car but unfortunately I lost my spouse this year. I decided to go back to a sporty yet classy vehicle. Bakari Smith was extremely nice and caring. He really explained a lot of the features on the Maxima in which I was impressed. He also stated that I can always call upon him for further help understanding my vehicle and its feature that was extremely nice of him. I am happy and would also recommend Nissan to anyone. Thank you all

Surie2126

Sep 7, 2016

My experience was amazing they worked with me every step of the way and made sure I was satisfied with my new ride. Everything from the warm welcoming the test drive and paperwork. Jose and Chris were awesome. It a great place and I will recommend to all my friends

cperez84

Sep 2, 2016

thank you! I am very satisfied with eh purchased of my new vehicle. I would recommend this place to anyone who is interested in getting a new car.

Michael

Aug 31, 2016

The offer I received online was initially lower than what they wanted to give me at the dealership. Also the factory installed options that I was told were on the car did not exist. But in the end, I got the price I was looking for which included a reduction due to the lack of options.

author

Aug 27, 2016

I purchased my 2015 Nissan Rogue in October of 2015 and I was helped by Robin Johnson who for some reason is no longer there...a true loss for the company. I had my car in for servicing 4 times, two of which were because the rear window leaked and it took them awhile to get the part and have it fixed. The other two times were for an oil change and and oil change and tire rotation. I was in need of another oil change/tire rotation but that is even questionable because my service light came on 1,500 miles before what the service sticker said. I checked for coupons, since I am on a fixed income, the oil change alone was $32.99. I clicked on the link for chat on their website and asked if there were any other specials and was told someone from the service dept. would call me back but that never happened. I checked out Reed Nissan and they had a coupon for oil change/tire rotation for $29.99 so I once again contacted Universal and asked if they would accept the coupon and was told no. I took my car to Reed for the servicing and contacted NissanUSA to file a complaint. At Reed they did the oil change but they could not do the tire rotation because my socket was missing and their master set did not have the large socket needed. Since my car was serviced at Universal I called and left a message that I would be coming to pick up a socket because mine was missing and they were the last ones to access the wheels. On my way to Universal I received a call from the service manager saying "I understand you are having an issue and I would like to help resolve it" and I said what issue...the fact that you would not honor another Nissan coupon or that my socket was missing when the other dealership tried to do the tire rotation. He said he would give me a new socket when I got there. After he got the socket for me I said this whole mess could have been resolved by your honoring Reed's coupon and he told me the best they could have done was $32.99 for the service BUT they never gave me that offer or I would not have driven an additional 15 miles to have the service done elsewhere. I get back to Reed and as they are doing the tire rotation I checked my email and and hour and a half before I went back to Universal there was an email with coupons...one of which was the tire rotation and oil change for $29.99.I paid cash for my vehicle and I purchased an mfg. extended warranty which I wanted to cancel so I called Universal only to get an answering machine for that dept. and some guy name Chip who said he could not get to the phone but leave a message and he would get back to me...I waited 3 hours and called again and got the same response. Today I will drive up to Universal and request a refund of my extended warranty in person.At this point I am through with Nissan and have decided to trade my vehicle in for a Toyota and I have already began my search. I had two Toyota's in the past and should have never gone to Nissan! The only thing that Universal has going for it since Robin Johnson is gone is Jackie Trucksess who is the service concierge.

Sdm3915

Aug 19, 2016

It was a great experience to buy a new vehicle from this dealer, Jose Zayas did a great job explaning the futures and different options this vehicle.came with, it made my whole experience very pleasent.Thank You.

lfigueroa51

Aug 18, 2016

Dealership as a Whole is so caring and immediately takes ownership to assist as if we were family.ALBERTO SANTOS was so invested in hearing our needs and wants. This young man is a Superb Asset for your Company..........

Wandy123

Aug 9, 2016

I feel it necessary to post how unhappy I am with the service department at Universal Nissan of Orlando. On July 18, 2016, I had to take my Versa Nissan in because the shifting cable broke and needed to be replaced under the extended warranty. Mr. Jorge Prada-Service Consultant took care of us and told us that our car would be ready in two days. Three days went by and no call, therefore, I decided to give Jorge a call I was then told that the part had to be ordered and it was in back order. I then requested a rental and he said he needed approval from his manager Tony. I was approved for 5 days paid by the extended warranty. And 5 extra days paid by them. Two (2) weeks went by and I had to return the rental, otherwise, I would be charge $35.00 per day. Jorge Prada told me the part would be coming from Japan and had no idea when it would get here. It could take up to 6 months and if I didn't believe him to call myself. That's exactly what I did the next morning and to my surprise the first dealership I called was at Merritt Island and they had the part there! You could imagine my frustration having to wait all these days and Jorge Prada, telling me the same thing over and over. After several attempts trying to contact Jorge to let him know I had found the part in FLORIDA. He wasn't a happy camper. Of course who would be if someone else is doing his job. He then gave me the part number and had me call the other dealership to confirm that was the correct part. Once confirmed, I had to call him several times before getting in touch with him and he said I had to be patience. I told him I had be patience enough waiting for the past 16 days. And he hung up on me without any explanation. I immediately contacted his manager Tony and told him how disrespectful and unprofessional Jorge Prada was. People like Jorge Prada should not be working as a consultant and/or customer service. I definitely believe he should be retrained. As well, as everyone else that couldn't locate a shifting cable in the State of Florida. When my car was finally ready to be picked up after 3 weeks I went directly to his manager and completed all paperwork with him. I understand when parts are in back order it takes time. But, when you don't do your job correctly and the customer has to their work. Seriously there is a problem with your personnel. I would definitely retrain all employees. Sorry, but I wouldn't recommend this dealership to anyone.

nissanalba

Aug 2, 2016

The salesperson Jinny is excellent and very attentive to your needs and wants in a vehicle. The sales process was seamless and smooth. I am very happy with my new toy.

barber, rilda26

Aug 1, 2016

I stop at dealer just to see cars I end up getting one, but I'm happy I did.Thanks to everyone that help me.

Elad

Aug 1, 2016

Courteous and knowledgeable staff focused on time and details made for a pleasant experience when purchasing my new vehicle. Minor issues were quickly taken care of reaffirming that I made the right choice going to Universal Nissan.

Leyla

Aug 1, 2016

I give Universal Nissan 5+ star. I was in just to see at future cars and Hector Santiago did an amazing job. Everything from greetings to the end he provided an excellent service and answered all my questions. Hector Santiago, a great guy wirh a lot of knowledge. Not knowing he was going to end up convincing me to buy a new car right away and just thinking I was browsing he didnt mind and was with me the whole time. I bought my car ahead of time but with the help, time and ,effort I received from Hector I'm more than happy to say I got a new car and great deal.Thank you Hector Santiago for everything you help me on. ?

Mariely Lebron

Aug 1, 2016

My experience at the Universal Nissan at Orlando was unbelievable my situation was hard i just had a total loss vehicle and Hiram and Fidel made it possible to get me on My 2016 Pathfinder it is amazing my payments are where i wanted and they made it possible. they went bove and beyond expected i really thought it was not going to be possible but i was wrong. The way the service was since we got to the dealer was excellent till the time we got out i really recommend these two gentlemen's they really know how to help. :)

mrseducated1

Jul 26, 2016

I have had my share of car shopping and they were all full of hope and false promises. I have never had both a salesman and manager deliver on their word and work hard to ensure that I was 100% satisfied. My salesperson was Ruben. Throughout the whole deal he was positive, confident, and determined to get the deal done. Besides, he was more positive then I was. I have nothing but great things to say about this dealership. From the time my husband and I arrived until the time the deal was completed nothing but excellent customer service. When the deal was done I was so shock and in disbelief, because as I said I never had a dealership to work as hard for me. Not to mention, allowed me to negotiate a payment that was comfortable for me, pick out the color that I wanted, choose the style of vehicle, and then take home a brand spanking new 2016 Nissan Sentra with 0 miles. Yes, you heard me. This is one dealership where it is about YOU, not the salesperson making money off of you. So, getting back to the end of my visit. Once the deal was done, my salesman and I took a photo of me and him standing next to my brand new car. Still in disbelief! He also took the time to program my phone to my car to allow me to listen to my favorite app, Pandora. Not to mention, the car came with free XM radio for 3 months. Ruben and the dealership have called me several times to see how things were going and to let me know should anything arise don't hesitate to contact them. So, for those of you who are wasting your time with the naysayers please go and see my friends out at Universal Nissan. You will be glad that you did! I sure am..

Jessica Rivera-Rodriguez

Jul 14, 2016

I have always been Team Nissan! So naturally when it came time to purchase a new car, I decided I would stay with what works, I purchased my 3rd Nissan Altima (in a row). Nissan is a brand that stands above the rest and I have always been a proud Nissan owner. However, I have to say that my buying experience this time around blew me away. I met Willie Mendez at the dealership after work one day, within a few short hours I was riding home my beautiful 2016 Nissan Altima. I had several questions on the equipment and a small paint blemish and my "Nissan Team" went above and beyond. They made my car better than new and took the utmost attention to every detail. I cannot say thank you enough to the team and will forever be grateful for your follow-thru and your willingness to go the extra mile. If you are in the market for a new or used car or even to service your vehicle, please know that when you trust your vehicle to them, it simply cannot be in better hands.Special shout out of appreciation to:Brett Livingston, Anthony Guiliaume, Tony Figueroa, Victor Gonzalez, Ed Thomas, Juan Grau & Jackie Trucksess Thank you for all of your help!

Sean&Misti

Jul 11, 2016

Such a great experience we bought 2 cars! No, high pressure. Very upfront and honest. Our rep was very patient with us. After choosing our cars, we dealt with Adriano De Oliveira for finance. He was able to call us the next day and let us know he got us an even lower interest rate, added a larger warranty and tire warranty!

George & Kathy

Jul 9, 2016

A year ago I bought my Girl Friend a Hyundai Tuson 08 and now she wanted into a newer car so we went back to Universal Nissan and delt with John Dias and he was very good with sales and after we had looked at a Jeep Patriot 2015 he got us a really good deal with our trade in. He was very friendly and professional with us and answered every question that we had. All in all we bought the Jeep and my girl is very happy! Thanks John.George Robledo and Kathy O'Dell

Rafael2280

Jul 7, 2016

Thanks to juan crespo and fidel herrera they really help me out on getting my 2016 nissan versa. I was been denied on all the others dealers I went before coming here. Universal nissan is a great dealer I highly recommend. Great staff and service

alice6246

Jul 6, 2016

I went to Universal Nissan not really expecting to purchase a Nissan. I was welcomed by sales consultant, Angel Rivera. Mr. Rivera exemplified what every sales consultant should be: patient, professional, product smart, courteous ,and genuine. I don't know if you realized the impact you made as a sales consultant. These qualities measured high in my purchase decision. Kudos to Robins Perez, Anthony Guillaume, and Charlie Peets who were also his champion team members. Mr. Angel Rivera, you were a remarkable sales consultant and person. Thanks to you and your team for a wonderful purchase experience! Great dealership!

Dama2187

Jun 30, 2016

I recently bought a car from Universal Nissan and I couldn't be any happier with my purchase. Jonathan Virgilio was excellent! He was very friendly, patient, and helpful. Knew what he was doing and found the perfect car for me that was within my budget, the style and color I wanted. I am very happy with Universal Nissan. Everyone there was great!

lorinette2580

Jun 30, 2016

I recently bought a car from Pinkney i had an overall great experience. He was very courteous and professional. Pinkney really wanted to ensure I got the best deal and asked all the right questions to help me get what I wanted. Now that's what I call service! His manager Robins was also great he ensured me i was getting the best deal possible, and i did. I'm extremely happy with my new Nissan Altima ! if anyone ever visits this dealer ask for Pinkney and his manager!

Doris Borreli

Jun 29, 2016

When I went to Universal Nissan my anxiety level was through the roof. George Velasquez was the dealer assigned to assist me, he had no idea what he was in for. I went directly after work and knew I wanted a sunroof. He showed me car after car but nothing grabbed my interest. I told him after a good nights sleep I will return, he didn't believe me. The following day I returned rested, not only did George do his homework to get me my sunroof but he found a way to get me in a new 2016 Nissan Sentra fully loaded for the exact amount I wanted monthly. His professionalism is definitely an asset for Nissan Universal. I would referr my own grandmother to George. Above and Beyond makes a customer feel appreciated and valued. Thank you!

Marcos Agosto

Jun 29, 2016

Me and my aunt went to the dealership for an oil change and she came out with a new car! Now We just made our second purchase with Hector Santiago. Very professional and actually listedned to what my aunt and me wanted, if you are in the market for a car I recommend you go see Mr. Santiago!!! Great job universal nissan!

Yola

May 31, 2016

I was so satisfied with my last purchase that we had to come back for my son's first vehicle. I was taken care by Hector and Chris they were both very patient and helpful. Thanks to both of you for making our purchase smooth.

saracastro98

May 2, 2016

Had a great experience buying my car with Alex Mangual. Very kind, very patient, and an excellent seller. He listened and got me everything I wanted and needed in a car. I recommend him to every single person that's looking for a new car to buy.

HappyCustomer2016

May 2, 2016

One I walked in a few days ago I was greeted by a very nice gentleman named Tommy Lee Hung. He was very knowledgeable. At first I didn't want to buy anything, however I trusted Tommy Lee Hung in leading my family and myself into picking the perfect vehicle to fit our everyday needs. I couldn't be any happier. I will send Tommy Lee Hung referrals. I've never had such a non stressful, easy process, A+ experience anywhere I have every purchased anything in my lifetime as I did at Universal Nissian on OBT. Thank you Tommy Lee Hung.

Asofia

May 1, 2016

Love love the dealer, organization and more than anything the professionalism of the employees. I had the pleasure of buying my 2015 Juke from Hector Santiago and I can't thank him enough of how amazing he was with the one on one treatment, explains everything with major details and very charismatic person. Also, with his help of his manager Robin who also went the extra mile to make sure I had an amazing deal. Enough to say that I will be back for future deals and highly recommend this dealer and Hector as an amazing salesman.

Cruz.G

May 1, 2016

Had an amazing purchasing experience with Alberto Santos at Universal Nissan, very professional, attentive and helpful. Highly recommend him and this dealership. Great experience and customer service.

Syber2012

May 1, 2016

Universal Nissan's Sammy Zapata & Juan Crespo are amazing. They made a car buying experience simply easy, personal, attentive and without any pressure. They allowed me to make my selection and decision at a good pace and helped get a great deal on a new 2016 Nissan Murano.These gentlemen took their time and made me feel like family.I highly recommend Universal Nissan & Zapata/Crespo team.They get my 2 thumbs up!!

Yola

Apr 30, 2016

I walked into Universal Nissan and was taken care of right away. Their service was the best. Hector Santiago was my sales consultant he was extremely professional and polite, not pushy unlike other sales consultants. His Manager Robins Perez also made my buying experience very smooth. Thank you for all your help. Ill definitely be coming back for my next vehicle!!

dplaza1025

Apr 17, 2016

I went to purchase a new vehicle and Nissan assign Mr. Robin Perez as my sale person, I have nothing but good reviews to say about this gentleman. Robin was very helpfull and polite. I had a great shopping experience with Mr. Perez.. Also josh Muniz in Finance was very helpfull and gave me great customer service in the finance dept.

Twizzty

Apr 8, 2016

2 days to perform an oil change with a early morning appointment on a new car, pathetic. Also, just called and my warranty replacement armrest is in, first appointment is 4 weeks out for an armrest swap. C'mon Universal Nissan, who has the time for this? Why would a customer want to purchase a vehicle from here when the service is so bad? Disheartening

Justin827

Mar 24, 2016

Bought a new car nissan versa in 2013 was a nice car for 3 years. Then had nothing but problems with it. How does your ac go on a new car 3 years old and only 44,000 miles. Think it had a bad cheap fan in car to begin with also think car had problems and management didnt care

Mylene01

Mar 3, 2016

We went to check our Nissan Rouge and the lady in the front desk to us to do a walk in. Well we did and they told us to leave the car overnight. And needless to say we went the next day at 4:00 pm and they didn't have the courtesy to call us for follow up. Well we went to pick up the car because we needed for work. And they didn't hesitate , to the contrary they were happy to return the car without even look at it. The service are of Umiversal Nissa. Us the worst service in the Orlando area. I would never recommend anyone to go there. Thank you for nothing !!!!!

Angie Rivera

Feb 29, 2016

Last Wednesday I visited the dealership Universal Nissan. Mr. Daniel Santiago was so helpful and professional. He went above my expectations. Thank you so much for all your help. I highly recommended Mr. Daniel Santiago and the dealership to all my family and friends.

Roxanne

Feb 28, 2016

I just wanted to say thank you... You guys were amazing specially Jose & Patrick... Patrik was my salesman today and WOW he was amazing,patience, he understood ever need and want and he was just amazing he made us feel comfortable and he worked with us on every single detail every steo of the way...Thanks for such an amazing service I would totally recommend this place to friends and family and obviously Patrik who did everything for us and his great manager Jose who also did miracle for us :D Thank you for making my first car so special! !

NancyPhil

Feb 18, 2016

I just wanted to say thank you for your help when we bought our Juke!! We love the car and everyone was so nice! We would definitely recommend your dealership to friends & family!!Nancy & Phil

migui

Feb 11, 2016

When I purchased my Truck on 2014 they told me I can do a car wash when needed. I did use this service at least every other month for about 1 1\2 year. Suddenly they stop offering this swevice without advise customer. Service manager was arrojan when I try to get and explanation from him. I did ask for general manager ans and what I got a worse customer oriented person. He told me that it was a courtesy from the dealer and they were not obligated to do that. It looks that service department it is a contractor company that don't really care service after sales. I had been doing all the maintenance with them, knowing that they are expensive but not any more. I really don't like they are aptitud. I wont recommended this dealer to any relatives and friends just because of their service department.

Brandon14

Feb 9, 2016

I visited this Nissan dealership looking to purchase a new vehicle. I was assisted by an older guy who seemed more interested in talking about God and gender roles to me (even after I told him I wasn't a Christian and did not attend church). The experience was horrible, he took me to a vehicle I didn't even like insisting that this would be more "feminine" of a car for me. This dealership wasted two hours of my time. Not to mention I was made to feel very uncomfortable with this bible thumping car salesmen. A friend of mines also had a horrible experience in buying a car from this Nissan as well. Purchased my new car from Kia right down the street where the experience was so remarkable I brought 2 more friends who are looking for car. Don't let these fools waste your time here.

Ddamedeo

Feb 5, 2016

I've called many times about my vehicle that was purchased in Nov 2015....many issues and promises not kept and no return calls to find out what is wrong!! They totally don't care or have customer follow up after the sale...I will not ever do business with them or refer anyone!! Beware!!!!

marcela toro

Jan 29, 2016

I am really happy with the sales experience. Mr Santiago and his manager robins went above and beyond. I even got my car delivered to my house!!!! I would recommend universal Nissan to anyone out there looking for a great experience. Thank you hector and robins, you made my car buying experience easy!!! A+

Escalona Family

Jan 19, 2016

We were looking for a new mini van for my mom, stopped by at Universal Nissan, and between Chris Oliva and his manager Robins Perez, we received the best service in town. A deal better than what we are looking for...ee are customers for life!!!!

MichaelWilson

Jan 18, 2016

I worked with John Booth and Ralph Simon and the customer service was excellent. everyone at the dealership was looking to get me exactly what I was looking for.

jennelfox

Dec 31, 2015

I had been putting off getting a new car because of my last experience at a different dealership. Chris made everything so easy with no pressure and made sure I got everything I wanted! I would highly recommend universal Nissan and Chris to anyone in the market for a new car! BEST EXPERIENCE EVER!

Mimster06

Dec 31, 2015

Chris made everything happen that I wanted to happen.got my new Juke no money down at the payment I wanted.he went and picked up my car in Melbourne which was great.Brought my girlfriend in for a new car and her made it happen for her also.

MrHappy

Dec 30, 2015

I could not be happier with my decision to visit Universal Nissan. I bought a brand new Nissan Rouge with the help of a wonderful sales associate. I was more than satisfied with my assistance for the purchase. One of the best customer service experiences I have ever had. I left in my car with a beaming smile on my face.

Disappointed Customer

Dec 28, 2015

My husband and I purchased a car on 12/27/15 from Universal Nissan and we were told that we would receive a $25 prepaid giftcard for test driving a car needless to say not only did we test drive a car but we purchased a car. My husband called the sales person the next day to inquire about our giftcard and we were told that they wasn't going to honor the giftcard because we didnt sign up for it in the internet before coming. That was the craziest bunch of bull crap I have ever heard especially when we was never told that in person when we filled out for the giftcard in the dealership and received a redemption code. I will never do business with Universal Nissan ever again. Its really not about the giftcard its all about the principal on how they made up rules that was not in writing and they did not honor what they are advertising. I feel as though they pick and choose on who they want to honor the giftcard for. This place is a Customer Satisfaction FAIL !!!

Eslaine3294

Dec 28, 2015

I had a great car buying experience at Universal Nissan. From the minute I walked in I was well taken care of. I left the dealership with an extremely large smile and the Keys to a brand new 2016 Nissan Altima. Between sales rep Chris Oliva (who was incredibly knowledgeable, patient and very personable), Sales Manager Chris Green (who was able to approve a great deal for me) and Finance manager Chris Keller (who was able to help me stay within the budget for my monthly payments) I could not have asked for a better group of people to help me get exactly the vehicle I wanted and within my budget. Thank you. xoxoxo : )

Adri79

Dec 23, 2015

I will never buy a car anywhere else, from start to finish these guys treated us soo well, and exceeded our expectations on price and monthly payments! Thanks Chris from Down Under and Jay V you guys are a great double act! Merry Christmas xoxo

Justin827

Dec 18, 2015

Bought my car hear. Had it for almost 3 years. I love my car and everything the only reason i let them do my oil change is because its under my warranty. Othervise there maitence is very exspensive. Everytime i go in for a simple oil change they try to say you need this and that done. Like this place doesnt make enough money

allidoiswin

Dec 17, 2015

From the moment we walked in the door, they were very professional. We didn't think we were going to be able to drive off the lot that day, but Paul Goodwin went above and beyond to make it happen. If anyone I know is looking to purchase a vehicle we would definitely refer them to Nissan.

Sirfalcon

Dec 17, 2015

I give this rating be because many dealerships will just try to make a sale. Hector Santiago was very patient with me understanding my budget and what worked for me. Also very knowledgable about the Products. He continues to check on me even after the sale was completed!

Sandy R.

Dec 1, 2015

I have been a customer of Universal Nissan since 1990 (was Action Nissan then) and just took delivery of my 9th car from them, a 2016 Maxima. I have always been treated as a valued customer and never just another sale. The entire staff is friendly and many recognize me by name when I come into the dealership. Hector Santiago (V.I.P. Sales) has been my sales person 3 times in the past 12 months - 2 cars for me and one for my son. As a woman, it is refreshing to be taken seriously as the decision maker, without having to have a man present. I have always received a great deal - price, trade in, interest rate which I have negotiated - and not being asked if I have check with my husband, and without high pressure tactics. The finance department is professional and efficient. I highly recommend this dealership to anyone looking for a Nissan. I am a customer for life - 25 years and counting.

carguy juan234

Dec 1, 2015

I recommend Universal Nissan to everyone. Juan Crespo and Robin Johnson helped me get my car. As soon as I walked in I was greeted and acknowledge. Great customer service, they gave me their undivided attention. They answered any questions I had and helped me feel welcomed. They helped me pick the right car that was best for me and made me feel comfortable and made sure I was taken good care of. I highly recommend them for future business.

Kate

Nov 30, 2015

I am very pleased with my whole experience at universal nissan. I didn't spend time waiting around to get the deal done. The staff was knowledgeable and easy to work with! Love my nissan!!! Would recommend Chris to anyone! He is honest, upfront and doesn't waste your time trying to put you in vehicles that you would never purchase! Norm (in finance) was the most organized and informative finance guy I have ever met. He was thorough and personable and genuinely kind. I also got into a brand new car for a lower payment than my trade in. Very happy customer!

Msantos

Nov 8, 2015

I normally don't write reviews, my expectations were beyond exceeded. I was shopping around for a new car for one week not knowing what I really wanted. I just knew I wanted a new car. I was very overwhelmed and heard horror stories about car shopping. Needless to say I was nervous. I went to several dealerships and I must say I am so thankful for walking into Universal Nissan. From the moment I walked in I felt welcomed from the staff. Robins was my salesman. He provided me with exceptional service. Robins was very informative and made my car shopping experience enjoyable and easy. Anthony helped get me an amazing deal. Norm made the paper work process stress free. I love my car! Big thank you!! I love Universal Nissan and would recommend anyone to go there.

SantosN

Nov 7, 2015

I was in need of a new car (badly) and went to Carmax (only because my credit isn't too great an I didn't think I'd be approved anywhere else) but, then my sister stopped me and sent me over to Robins whom sold her a car a few weeks back..... Best decision I made! Robins was super helpful as was Chris and Anthony. I would recommend Universal Nissan to anyone looking for a good car, good service, good deal and a good laugh!

Deborah R.

Nov 1, 2015

Alexis Mangual made the purchase of my 2015 Altima S, a very smooth purchase. He is extremely detail oriented took his time to explain every feature that the car had. There was no rushing here and I appreciated it very much. The agreed upon pricing that was solid through to the end. I very much appreciate that! If you stop by this dealership ask for Mr. Mangual you will not be disappointed! I give him 5 stars hands down!

weaver

Oct 31, 2015

So I made the decision to get me a new ride and universal was my second stop. I'm glad I came across true professionals like Juan and Fidel , they put together a great deal on my new Altima and I couldn't ask for more.

BoydK64

Oct 14, 2015

I bought a 2015 Nissan Rouge from Patrick Brabec and have never been happier with a car buying experience or vehicle! If you go to this dealership, which you should, be ready for a pleasant experience vs. others in the area. I won't be in the market for another vehicle for a while, but would recommend this dealership and Patrick especially for anyone who is looking for a new or used vehicle.

Lcorrea

Oct 14, 2015

Chris was very helpful and determined to help me the best he can. He went above and beyond to give me great customer service. He answered all my questions and was really knowledgable. My experience was great and will definitely continue doing business there.

Sully117

Sep 30, 2015

I was content with my overall visit, we all know how monotonous multiple trips to different dealerships can be. Universal was thus far my favorite thanks to the staff.

newmr015

Sep 29, 2015

If you are looking for a business that will rip you off, then Universal Nissan is the place for you. I had my car "fixed" at this location for $835, only to brake down 5-miles from the dealership - with the exact same symptoms. I guess that sensor wasn't the problem after all! What did they do about it? Absolutely nothing except tell me that I needed more repairs off their rap sheet of suggested purchases. Except, they couldn't guarantee the new repairs would fix the car. No thank you! I'm not going to let you replace the whole car letting you guess what is causing the problem. What was really telling was listed on the "recommended" repairs they put low tread down for my tires. Tires that I purchased 3 months prior. That shows you they are out to make money off you, even if it means lying.Not to mention you get the feeling it's the good ole boys club at this location. Every time I was there, they were more worried about talking with each other than helping anyone out. You had to seek them out for assistance and when you did, it seemed like you were bothering them.So my plea to you is don't walk, but RUN AWAY FROM THIS BUSINESS!!! You will be thankful that you did.

Mel15

Sep 28, 2015

The car we bought early this month is great, but this place lacks in customer service. We have never seen poor customer service at a dealership until we came to Universal Nissan. Every time I call they ask who I like to be transferred to instead of how may I help you. Every time we call and leave a voicemail, no one calls back with an answer to our questions. We have left many voicemails to the sales agent Philip, and finance manager Josh at Nissan, but no follow up calls have been receive yet. We have gotten the run around ever since we started the buying process early this month. We had to drive up to the dealership multiple times because they failed to have us sign certain documents, and wasted our time which we value you the most. I feel like something is screwed up somewhere in the system, and if we can't get it right soon further action may need to be taken.

Adriana12

Sep 23, 2015

My sales reps was very professional and friendly. I was the one who was inexperienced in what to do, They did their part of making me feel like I was getting a great deal. When I cam e home and had time to shop around I realized I got screwed on my vh. Price. Don't get me wrong I am only upset at myself. This is a good dealerships.

ramirez74

Sep 19, 2015

Alex Mangual he's amazing at this jobs. We have been very satisfied by the service provide. I recommend the dealer for everyone I am happy

Remi88

Sep 5, 2015

We have been very satisfied by the service provided, and everyone at Universal Nissan has been helpful, kind and professional. We strongly recommend them! 5-star service!

SadieSue

Sep 5, 2015

My NV 200 Cargo Van year 2015 by Nissan entire IT package went out.I have been trying to get repaired by Universal for 2 weeks. They said it would take 2-5 days for the part to come in. Its been nearly 2 weeks now. I call the service rep that I was dealing with and he said it is coming and would call me Saturday, Sept 5. I never heard from him so I called him and left a message on his voice mail. He never returned my call. So I called the Service manager. He too did not return my call. I called the dealership and asked the name of the person that owns the dealership and asked if he was in. They said no he wasn't in but would not give the owners name or number.This vehicle is a lemon since the IT package is already gone out. Stay away from this dealership.Rotten service.

Tiger52

Sep 1, 2015

I brought my 2012 Rogue in for routine services as usual that day. As always I'm greeted with a warm friendly smile as well as a willingness to assist my needs and concerns by Francisco in Service Dept.. While waiting for my car to be service Jonathan V. (Sales Dept.) walked over to say hello.Jonathan V. took care of a dear friend last year with her new car purchase (I was there during the process). I wasn't there to purchase a car that day, However, I already decided that my next car would be a BMW (USED) from CarMax. I previously owned and purchased several cars with them in the past. Several moments later after saying hello Jonathan ask , If I'm ready to trade in my Rogue.. I said No, I'm going to get a BMW soon and I'm not interest in any other car. AND he replied, I Got Something BETTER than a BMW.. Then he ask me: What color do you like? I replied. Silver. He said, I will be right back and you're going to love this.It only took him a few second to introduce me to "The 2016 Maxima".. First let me just say: I never, ever, ever been attracted to nor drawn to a Maxima, until now!! The 2016 Maxima is beautiful in every aspect of it's inner/outer designs and technology . As for as the driving aspect of this car is incredibly fast, smooth, sporty (for it's size), and while the turn by turn ratio/steering hugs the road with much love and safety.. I knew I would purchase this car the moment I sat behide the wheel. Jonathan was absolutely Right!! The 2016 Maxima is Better than a BMW.. Thank you for a Beautiful car and a Beautiful Experience at Universal Nissan of Orlando..

TKemp

Sep 1, 2015

Jonathan is amazing at his job. I expected to go in and deal with a pushy sales person that cared more about their commission than my pockets, I was pleasantly surprised. Jonathan was far from pushy and made sure that I drove away in a car I loved without breaking the bank. Truly a sweet heart....Joshua Craig was pretty awesome as well. All and all they made my car buying experience a lot more pleasurable than I thought it would be.

Araceli

Sep 1, 2015

I had been shopping for a new vehicle but was undecided so I simply went in for a oil change on the 2013 Altima I owned. But after speaking with Jonathan he helped me narrow down my options and I picked the a new 2015 Sentra... He was a great help with showing me the new features and options that were available.

78santiago

Aug 31, 2015

I recently went to Universal Nissan just to look around and ended up with a brand new car. I was very satisfied with the service and staff. Robins was very professional, patience and knowledgeable . He explained everything about the car. The process was very easy!!! I'm super happy with my recent purchase and will recommend to my family and friends.

Alexyabier5299

Aug 31, 2015

I'm so happy whit my new car thank Hector Santiago for your patient and for your service thank Universal Nissan for your business thank

awarehime

Aug 31, 2015

It was a pleasure working with Jonathan. He listened to our needs and found us the perfect fit our family within our budget.Would recommend Universal Nissan to all our friends and plan on returning to purchase another vehicle in the future.

Happycustomer

Aug 31, 2015

Despite the not so great Florida weather, Chris Oliva was patient and helped me find something that fit my budget and style. I'm very pleased and will definitely recommend him to anyone!

Jmcantres

Aug 31, 2015

Chris Roman is the truth . He helped me and got me what I wanted since I walked in . Friendly and helpful don't say enough about him . I definitely recommend everyone to see Chris Roman

Malastron

Aug 31, 2015

Jonathan Virgilio was amazing, friendly, and patient. Made my car buying experience fun! I was worried about financing, he helped me through it all. Very satisfied with my car and service.

Mizamiraa

Aug 31, 2015

Chris R. & Jon V were an amazing duo! They helped me find a car that fit my budget and really went above and beyond making me feel comfortable. They have quite the dynamic which made my time with them entertaining. Usually car shopping is a long drawn out process and very informal. They made it fun! Adriano the finance guy was great too! He worked with my budget to help me find a Payment plan that wouldn't break the bank! I am looking forward to upgrading my vehicle next year with them. I'm also sending my parents to see them since they are looking to buy a new vehicle. I told them the service is amazing and so was the process. In and out with my new versa!!! Woo! Thanks fellas! -Amira a.

ThankYou

Aug 31, 2015

I am not a fan of dealerships, but this time it was actually enjoyable. I had an awesome salesman, and they have a cafe! Chris was very kind and knowledgeable. He actually listened to my concerns and addressed every question. Very happy about the experience and outcome. Will recommend.

Christina S.

Aug 30, 2015

I went in being skeptical due to previous bad experiences with dealerships. I really didn't have high hopes of coming out with a car because of my credit situation. Carlos Villamil was the sales associate who helped me and I must say he went above and beyond . I was extremely happy with my experience.

Kgray89

Aug 23, 2015

I leased an Altima in 2014 and was interested in exchanging my lease to purchase something bigger. I went in for an oil change and left with a 2015 Rogue :-)! The service was amazing, especially with a 10 month old with me the whole time. Alberto was able to get me a great deal and work with what we were looking for! I would def. recommend a Nissan to anyone- especially coming from universal Nissan!

ciris12

Aug 21, 2015

I have purchased several vehicles throughout my life, but have to say that buying a car from this dealer has been by far the best. Super friendly staff, neat facilities and fast service. After being rejected by another dealer who offered all kinds of perk but couldn't approve me, I went to Universal Nissan and did not have to be there all day, the process was fast and painless and most importantly, I was approved. Alexis Mangual (salesperson) was exceptional! He explained everything about the car I needed to know, guide me through the process and helped me get the car I wanted. He went above and beyond to help this deal happen. His manager Deya, and Finance person Josh were extremely helpful and friendly as well. I walked out of there with a brand new Nissan Altima with a special edition package. I am super happy and will recommend to my friends and family.

martin1983

Aug 18, 2015

I walked into this place saying I'm going in without a car ...I'm coming out with one. And that is what happens. Car!

yolla_12000atyahoo.com

Aug 7, 2015

I am a teacher. I went to get a purchase order for the residual on my lease. the lease clearly states the fee is $300 for purchase. they added on $789.00 for Dealer Pre-Delivery, even though I have the car already. After I presented them with a cashier's check, they tried to pull their own loan and deceive me into signing for one.

streetreadyrider55

Aug 3, 2015

this is my 2nd vehicle that I have bought from them and the service and treatment was execptional once again. this first vehicle I bought was from josh craig when he was a salesman now he was the manager and took care of me like I was family. I really appreciate how he goes above and beyond to make sure that I am happy. I highly recommend josh to anyone that wants a car.

h_britt

Aug 1, 2015

I've been getting my Altima serviced here for 2 years, so it was my first choice when looking for a new car. Patrick listened to the features I needed in a new car and was able to make multiple recommendations. Once I found the car I liked, he was able to get it in a price range I could afford. I could not be happier with my new Rogue!

Mikewillmademe

Aug 1, 2015

I went in just browsing and no intention on actually taking my time and shopping, after a short while I noticed myself speaking with a wonderful gentleman named AHMAD. Long story short he actually treated me unlike any car salesman has before. He was very nice and straight forward and actually took his time with me and before I knew it I found myself in a new car. In all buying a car can be very difficult and stressful and its nice when people are just treated like people. Ahmad Karain was amazing.

BellaMariposa08

Jul 31, 2015

Philip worked with me through the important process of purchasing my new vehicle and he was simply a pleasure to work with. My situation was not an easy one but he made it happen, he is awesome. Mazine made the financing process a breeze and was also a pleasure to work with. They were both very courteous and professional. Definitely two great assets to have in any company.

Daria

Jul 31, 2015

I had recently purchased a Nissan Sentra from universal Nissan. The staff was very friendly and welcoming. Josh Craig was very helpful. I would definitely recommend universal Nissan to my friends and family.

Dulcerdgz

Jul 31, 2015

I'm a regular client of universal Nissan by now. In the past I purchased a pathfinder and I came back a few days ago to lower my payments. With the help of Fidel Herrera and his manager Juan they made it happen. I'm really thankful they took the time to Listen what I needed. I'm satisfied with my Altima I'll definitely recommend this store

Evas

Jul 31, 2015

I was at the Universal Nissan Dealership on OBT and spoke to Joey Cruz. The minute I walked in he made me felt welcomed. Joey was very professional and informative. I was very impressed with the quality of service he provided as you do not usually find it in many places.

happy cust

Jul 31, 2015

Albero was ghe best I didnt think I could get in my new car but they made it happen. Thanks so much guys you guys rock

Jonny

Jul 31, 2015

Gerald i have to give thanks to. As soon as i walked in the doors i was amazed i thougjt i was gomna get attack as sso as I parked. Not hear yhabks for all the help with my new Altima.

La_ciberr

Jul 31, 2015

Excellent experiencia!Nunca olvidare el nombre del joven quien me atendio;Angel Rivera.excelente servicio,una ayuda incomparable,despejo todas mis dudas y ahora tengo el auto de mis suenos el cual se ajusta a todas mis necesidades,las cuales le di a conocer a este vendedor.Recomiendo 1000 por 1000 la utilizacion de sus servicios al igual del soporte prestado por Joshua Craig Totalmente encantada!

nissan1234

Jul 31, 2015

came in to look for a car for my daughter. when i walked in, i wasn't pressured to work with a salesman and was just free to look around. i came back the next day and worked with john. john showed me the car and the price was more than fair. i bought that day. thanks john!

Pops

Jul 31, 2015

Angelo was so patient with me he really help us out and with the credit union help us out too. I will tell everyone to go see him.

Shak3ra3

Jul 31, 2015

When I first started looking for a car, I dreaded the idea of stepping into a car dealership. Alberto was a pleasure to deal with. He helped me find the right car for my family and in our budget. I will always recommend Universal Nissan to everyone in a need for a car. Thank you!

Thanks

Jul 31, 2015

I have to really thank really go out my way and thank willie with my new car purchase. I don't really write reviews but he really helped me .

versachick

Jul 31, 2015

Went to universal nissan and was amazed on how the experience went.Juan made sure I got the deal that best fit my budget.Thank you so much

Vicki

Jul 31, 2015

Deya and Keith were extremely patient and nice. Please send your friends and family here. This is a great establishment. Thanks Universal Nissan for the great deal!

_eiranz_

Jul 31, 2015

Universal Nissan provided me excellent customer service. I visited Universal Nissan looking for a new or used car and Alex helped me to found the perfect car for me. Great experience and high recommended!!!

newcar!

Jul 29, 2015

I had a family member buy a car from Universal last year so I decided to try going there myself. What a great decision! John helped me find the right car, and in combination with the CFE sales event, helped me get an interest rate that is just crazy good as a first time buyer.

Jesluis18

Jul 28, 2015

I went with my daughter to buy a car for her and we had the pleasure of being helped by Alexis Mangual. I had never felt so comfortable in a dealership. He was great with both of my daughter's, very pleasant. I never felt pressured.. We got there around 5 pm and do to some unexpected issues we almost left, but Alex never gave up. He kept on trying until he was able to get us a great deal. The doors closed at 8 and we were still there. 9 pm came and he still took his time and showed my daughter everything about the car. We never felt like we had to hurry up and go. The experience was so wonderful that I would recommend Alex and Universal nissan anytime. GREAT SERVICE!!!!!

Newsentranelson

Jul 28, 2015

Universal Nissan surely gets an A+ From my family and me. From the moment you walk in until you are handed the keys of your new vehicle they go above and beyond to help you and make sure you walk away satisfied. My sales person George Velasquez was amazing, courteous and knowledgeable with all the vehicles details and features. I would recommend this dealer and it will be my place to shop for cars from now on.

LaurenV.

Jul 27, 2015

Chris Oliva is awesome ! Even though I did not end up purchasing he was so kind and genuine. He really wanted me to get something that I was happy with and was best for me. He took his time and was very patient even though I wasn't ( its a lengthy process ). I defiantly recommend anyone going to the dealership to go to him !

Jeanca20

Jul 23, 2015

Great service, excellent selection of vehicles salesman was very helpful and knowledgeable made the process fast and easy Will recommend this dealership to everyone I know!

Gomez,Andrew

Jul 20, 2015

I had a really great experience here. My consultant Keith helped me out a lot and was giving me key points pin how to get a car and worked with my credit

johnbryanduvall

Jul 19, 2015

Robins Perez really helped me out. Originally, when I had purchased my old vehicle, the guy I was working with pushed me into something I didn't want and a price I wasn't happy with. Robins made sure that my second time buying a car was enjoyable and well-spoken. He even helped me get a great deal!

Yamitzavc

Jul 18, 2015

Philip Jean-Baptiste thank you so much for helping me with the new car sales and thank GOD for this new opportunity in my life.

Erika Cruz

Jul 15, 2015

We were interested in a new car. Had a 2010 Honda Civic. Had been to Honda late last year and it was a HUGE waste of time. We decided to wait. Heard about a promo with Honda again in July. Told them NOT to waste my time. This is what I wanted with NO money down. Kept asking but what if you had to what if it were this price instead. I again stated my goal of price and no money down. I said if not doable don't waste my time. Came back with an offer too high. I was ready to walk. I was told they wanted to see how committed I was. Really?!?! Are you serious??? So I went to go and I was followed out with him saying why not test drive the car, etc. I said no.My husband always wanted to check in with Nissan so we did and met Alberto. A very personable nice guy. I told him our experience and price and to please not give me the run around like Honda. Car was sold to us in less than 45 min if that because we test drove it. No back and forth deals, no waste of time and we love the new 2015 Sentra with NO MONEY DOWN and in our price range. It's roomy and drives great. I get the whole sales game but don't play with people that tell you that they don't want to be played with. Been there and done that and that is not how I do business and neither does Nissan . I'd say go there and check them out! Ask for Alberto!

KTKAIL

Jul 14, 2015

I was greeted immediately by Sultan and shown a vehicle I really liked but was not quite perfect. Jonathan then walked me over to the Hyundai side where I found the perfect car. I really liked the option of 2 dealerships in one. Will definitely recommend Jonathan and Universal.

Rodzilla81

Jul 11, 2015

I went in to look around and ended up falling in love with a 2015 Rogue! The vehicle is fantastic, and I couldn't have asked for a smoother sale. If you're looking for a great salesman, hit up Jonathan Virgilio!

Juke man

Jul 10, 2015

The type of service is second to none. My sales person was eager and willing to help. His knowledge of the cars was great. I'm a repeat costumer and all ways come back.

MariaO

Jul 8, 2015

Nabil was very friendly and helpful. He worked very hard to find us a vehicle that matched the criteria that we were looking for. Nabil is great at his job.

Carlos Silva Jr

Jul 5, 2015

Really loved the experience at Universal Nissan, Sales Rep. Frank Guerrero was great, very patient, willing to show all features and vehicles we requested to look at. Everyone at this dealer was great and courteous. From Rep. to Finance. Thanks for the experience, PS. bought my second Nissan from this dealer within 18 months. Thanks guys.

Alberto

Jul 4, 2015

Philip services was above and beyondHis willingness, enthusiasm and technical knowledge made my experience very pleased.People make thousands of small and big decisions ... he made the difference when a purchased my Nissan!

Gigi

Jul 4, 2015

Chris was very polite and professional, He understood our needs and dealt with us according Norm was also very professional and understood my needs as well. I loved eating a healthy meal instead of out a vending machine. The environment was clean and relaxing as well.

Jeannefarah95

Jul 4, 2015

From the moment I walked in, to the moment I banged on the gong, I got amazing service from every employee. Sultan Bash really made the process so STRESS FREE and Juan Crespo assisted in making me comfortable with my decision. Josh Muniz explained my paperwork in detail with a smile and Anthony Guillaume help with such an amazing deal! I love Nissan!

Stacey0730

Jul 2, 2015

The Service was impeccable. All parties were nice, patient and made the experience enjoyable. Thank you for the kind service you presented. Stacey Ann and Theresa ??

Mr. Jones

Jul 1, 2015

Great experience Sultan and Juan Crespo made my car experience very pleased and easy!! I definitely recommend this dealership. Great environment and friendly. The process was fast!!

abrahamagrlll

Jun 30, 2015

Came in last weekend from my car search. Went to 2 other dealerships before I went to Nissan. My experiance from the first 2 dealerships felt I was arguing with my wife not getting what I wanted within reason. With me feeling like throwing the towel in for the day frustrated, I needed to go to the last dealership nearby since not from the area. Upon parking a salesman by the name Gerrard approached and open my door for me with 2 waters for my wife and I. Nice gesture for after what I went thru at the other competitors. Talking with Gerrard he ask me what I'm looking for, what I want. Gerrard told my wife they have nail salon inside where she can relax get them done for FREE. Genius idea because around her I can't think. The selection was vast and Gerrard was knowledgable with all my questions with a quick response. I suprisingly saw the car that fit our budget and options. Going inside I was also introduced to another salesman after finding out he was a manager by the name Josh. He asked me about financing and I told him I did mine thru my bank. After giving him my information he mentioned he might be able to get me a better rate. He came back with almost 2 pts. lower what I had. The staff came thru, very pleased and never thought I would have the experiance I had at a dealership. I normally don't do reveiws but felt this testimonial had to be heard. Thank you Nissan see you in 4,500 miles for my first oil change.

Alan

Jun 30, 2015

Hands up to one of the best experiences I ever had purchasing a car ,The Sales manager Deya and the sales person Keith helped me purchase a brand new Altima and made it affordable by giving me 0% and an exceptional discount. I left happy and I will send my mother to purchase a murano from them

Cathedral

Jun 30, 2015

This was the second car I have bought and Keith had made it so easy for me to pick the car I wanted and be able to just drive off

Cindy86

Jun 30, 2015

I've always Heard of horror stories when it comes to purchasing cars. My experience at Universal Nissan was everything but. Thank you Alberto from making it happen and delivering awesome customer service at the same time. You have my business for life.

Eyadgoinham

Jun 30, 2015

Great experience buying my first car. was quick and easy and expect to return for future cars. Thank you very much it was highly appreciated

francia

Jun 30, 2015

I walk in, someone gives me personalized attention right away. The salesperson fidel very suuuuper easy for me, I test drive the car, and as soon as I say I want it, I see someone go out there and take the car to the back so no one else can even sit on it. he gives me all the financial options I could even think of (some so good that I hesitated to take), sets me up for a great warranty and service, and handles everything in just one hour! I can come back in a couple of days and pick up my car washed, waxed, with plates on it, and they'll even take care of returning my rental!!!

IsiB

Jun 30, 2015

Amazing! They have a lot of product knowledge and help you from the 1st step to the end. They make the process very easy even for the first time buyers. Thanks again.

Langley

Jun 30, 2015

Purchased my car in less than 2 hours. I was able to drive off with a brand new Sentra with a payment I can afford , thank you Deya

Mel B.

Jun 30, 2015

Went above and beyond to make sure I was satisfied and well taken care of. Very courteous, professional, and knowledgeable. Thanks for all your help!

Mkone5

Jun 30, 2015

J.R was amazing salesman. As soon as I walked in I was greeted very professionally and nicely. He helped me find a car that fit me.

mooret

Jun 30, 2015

After being hassled at other dealerships and just tossed around so they made even more than they already were, I was about to give up. I went to Universal Nissan and Alberto was first to approach me. He was sincere and considerate when it came to meeting my car needs, comfort, and budget. Alberto also introduced me to his manager, Josh Craig. Both, Alberto and Josh, made sure I was happy before I signed any papers. If you want to work with someone who isn't the "stereotypical" salesman, ask for Alberto Santos and Josh Craig!

Styles D.

Jun 30, 2015

I was treated with such kindness working my sales associate (Shawn), that I had almost forgot I was purchasing a car because of how pleasant the experience was. The staff seems to be highly knowledgeable and things were done in a timely fashion. It seemed that the sales associate was directly trying to cater to my needs and what would work best for me as an individual. I would definitely purchase another Nissan from this dealership. I think they have earned themselves a lifelong customer. Thank you Universal Nissan.

Trsmurphy

Jun 30, 2015

I inquired about a specific used vehicle that I am looking for. The sales rep was very helpful. Took my information and keeps me in the loop on what he finds for me.

Very happy

Jun 30, 2015

Joe Cruz was wonderful him and adriana help me get into my brand new Nissan. They gave me the best experience ever and this is my seventh new car.

Yezetnia

Jun 30, 2015

When I came in I was greeted nicely and professional. J.R was the sales rep. That helped me find my dream car. He was extremely nice and very helpful. After I got into my car accident I thought I was going to end up in a used car because that was all that I could afford but he took that option away and put me in a brand new car!!! I was soooooo happy and Im glad he helped me.

Ivypr4

Jun 29, 2015

As soon as I walked in I was greeted by Alexis Ortiz, He talked me through a couple of cars I took his card. I know that when I'm ready to take the step I can trust him. Expect to see me soon!

Tishas34

Jun 28, 2015

If you are interested in great customer service this is the place to come!!!! Chris and Joshua really took care of all of my needs and I did not feel intimidated (especially being a woman). I got the car that I want and I am completely satisfied. Thx guys!!!!

saltares7310

Jun 25, 2015

we have been shopping for a car for quite some time,have been to chevy hyundai dealerships and a few other areas but never had the warm greeting as Ahmad Karain gave us upon entering the Nissan Dealership the gentleman was very precise in his presentation and charismatic we got along well to make a long story short we are now proud owners of Nissan Rouge Gorgeous enjoying every moment THANK YOU

j_starm

Jun 25, 2015

I walked in this dealership thinking it would be the same as all the other ones. I was helped by Ahmad Karain and was shocked at how great my experience was. He made me feel like he was willing to spend all day with me and cater to all my needs just to find the right car that fits me. Ahmad was more than helpful and truly made my car buying experience a lot better than I thought it would be. I will definitely be back to this dealership when I'm ready to buy my next car again!

Mayra77

Jun 25, 2015

Un trato excelente .. Rapido muy profesional .. Y me ayudaron mucho .. Lo voy a recomendar en mis amistades de verdad gracias me siento muy contenta con mi cambio de carro ..

DRivera

Jun 24, 2015

I want to thank you for the outstanding and exeptional service I received from Jonathan Virgilio and the dealership. He was very professional, informative and I felt very comfortable dealing with him. My interest and needs were addressed. I will highly recommend your company and service to others.

Elsa5

Jun 24, 2015

I've been going to this dealership since 2012. I bought my first car here and did a trade in for a newer car here as well. The process was so quick and easy. Jonathan Virgilio was my Sales Consultant he is awesome! He was so helpful and knowledgeable. Honestly the best customer service for sure!

hardworker1

Jun 24, 2015

I would like to sincerely thank Willike Mendez for his superb customer service during my recent experience in purchasing my Altima with Universal Nissan. Wille's professionalism and knowledge were nothing short of outstanding. I will definitely recommend all of my friends to purchase their next vehicle at Universal through Willie.

Kluke15

Jun 24, 2015

I gave that Raiting , because John Virgilio provided me excellence service , I cannot believe , that I went for service for my old car and left the dealer with my new Nissan Sentra , he was very patience with my .

Lauracobo12

Jun 24, 2015

Overall great customer service, I am extremely happy with the help I got. I was a first time buyer and was given everything I needed and more to help me with my purchase.

salim2015

Jun 24, 2015

John Vigilo is a dedicated sales person i purchase 3 vehicles from him i also refered my father and few co workers he is great at what he does he is very patient and workes with the right budget to fit your lifestyle.I will definitely go back to john for my future vehicle purchase.John Vigilo is an amazing person it was an honor to work with him ,

Valentina26

Jun 24, 2015

Chris Roman is a great sales person, He was truly helpful and explained everything in a way that we understood everything. I appreciate his amazing support and help with the whole process of buying a new car. I was 100% satisfied, My experience was the best that it could have possibly been, I won't go anywhere else for the rest of my life.

Cargirl1283

Jun 16, 2015

Thank you Chris Oliva for the wonderful opportunity you have given my family and I to own such a beauty. We couldn't appreciate you & Universal Nissan More.

Starwarsgal

Jun 15, 2015

I can't believe I wasted my time with other dealerships. I had some bad experiences with other dealerships already. When I called them looking for a black Nisan Rogue, they told me what they had available. Louis C. Joseph helped me. Can I just say how incredible he was? How helpful and knowledgable? Wow! I told him what I was looking for and my budget. I told him about my bad experience at another dealership, and he just was kind and amazing!!! The entire team was amazing!! Thank you so much for making my car experience a great one. I will be referring everyone to you!!

BONITA

Jun 12, 2015

Alberto Santos was the most friendly accommodating caring, considerate salesman we have ever encounter in our 55 years of car shopping ,He went out of his way to see that we were comfortable and not pressured in anyway while informing us of every detail and making sure we understood everything explained to us. He made us feel like we were his parents and wanted nothing but the best for us. I would send all my quintessence to him in the future.I love our new car and have him to thank for helping us make a hard decision and staying with us all the way and it didn't hurt that he was cute too.

Alina1974

Jun 11, 2015

Hector Santiago was extremely great and a+ customer service. He was extremely attentive to all our concerns and was sure to answered and address our worries. Hector Santiago is a great asset to your company.

Monica2015

Jun 9, 2015

I was very pleased with Sarfaraz Ahmed as my salesman. He was attentive and listened to what I was looking for. He took the time and worked with me until we found the right car. Thank you Sarfaraz!!

Nikki1982

Jun 7, 2015

I was pleased at how my sales guy really helped me get what I wanted. I spent several hours there and left to come back a day later to spend several more hours but managed to get the car I wanted. My sales rep was very nice and helpful I would recommend him to all my friends and family. When I to purchase another vehicle I want this same guy. I really appreciate all the time and effort he put in and worked with me I will never forget that. Thank You Philip Jean-Batiste!!

Smartell1990

Jun 4, 2015

I had an amazing experience with Alexandra Martinez at the universal Nissan Hyundai on obt. She helped me with everything she could and went beyond to make sure I got a reliable, affordable and good car. I'm so thankful for her help. The car was on license pending but then I needed more days to get what I needed so she did everything she could so I could resign and get a couple of more days that I needed so I could get this car . I would definitely recommend Alexandra to anybody I know that needs a car ,because it would be the best thing I could do for her and the person that I send her. She was so awesome with me. She was nice and understanding and just took care of me like I would never imagined! Thank you so much for this great experience!

Kwu9792

Jun 1, 2015

Just want to say thank you!! Second car bought here!!! Awesome experience everytime. I'm a hard person to deal, but they did great.. And thanks for the coffee!

Lalita

May 31, 2015

Joe Cruz helped me get the perfect car! I had no prior credit history and a minimal down payment but still he worked so hard to help me get the car that I wanted. 6 months later I'm still ecstatic!

randy

May 31, 2015

I purchased my car had a great experience with the sales staff especially Fidel Herrera and his manager Juan. Very friendly and courtesy staff all around highly recommend doing business with them.

TheWolfe

May 31, 2015

I recently visited Universal Nissan to browse their inventory and see what was available. I was refereed by a friend who had recently purchased a vehicle from Jonathan Virgilio. He was so helpful throughout the entire process and I would recommend this dealership to everyone as there are no others like it. Their staff is courteous and and outgoing AND THEY HAVE A RESTAURANT. Seriously what dealerships have restaurants in them? Needless to say, one of my best car shopping experiences.

JW01973

May 30, 2015

I was very pleased with the after sales support. I had a concern that was taken care of by Alberto and his manager. Normally when you buy a car the sales person is done with you as soon as you drive off the lot, but not here,

Maq59720

May 30, 2015

I just got my car and Firas helped me out , he was very helpful and made the transaction go easy and great. I highly recommend this dealership Thanks Firas for helping select my dream car

jrryder21

May 29, 2015

I was greeted by jr the sales men and he truly helped me and my parents in buying our first new car we really felt good with him one thing i could say is that he is really real about what he dose for people we really enjoyed his expertise and knowlege of the nissan atima he made so easy for us to purchase our car from him i would recomend for anyone to deal with jr at universal nissan u would really enjoy him thanks. Again jr...

Lela83

May 29, 2015

I have been looking for cars and when i went to Universal Nissan i felt i was home. Robins Perez was my go to guy. I felt no pressure to buy, i had a delighted experience.

Mercy

May 28, 2015

Very good customer service. This deaalership do care for his customers.I would recommend it to friend and family. I was very pleased. Excellent!. Mr. Vand, Mr. Crespo and the finance department were very helpfulvery nice people.Mercedes Galarza

RandyG20

May 24, 2015

A big 5 stars! I arrived at 6 P.M. and was greeted by Chris OIiva. We have purchased four vehicles from Universal Nissan now and we have always had a great experience. I was out of there by 9 P.M. with a brand new car and happier than I could ever be! Chris Oliva sat down with me and my family since we got there and we went one step at a time. Making sure that we got all of the correct information. After this, he took us out to the lot to see what car I'd like and he made sure to tailor my wants to the perfect car match for me. I never felt rushed or like I was being deceived (like you do with other dealerships) and just felt a sense of confidence that I was going to walk out of there with the best deal possible. All of the staff we dealt with were polite and great!I recommend Universal Nissan to everyone I know. Their attention to the customers concerns/wants/needs is unlike any I've experienced elsewhere. Just wonderful.

Vianca

May 24, 2015

Mr. Frank Guerrero was our Salesmen. He was very nice, informative and best of all not pushy. He answered all our questions which showed me that he was very knowledgeable. He showed us all the cars within our budget and found us the perfect car! We bought a 2014 Nissan Altima 2.5 S with the Audio package! During our test drive he explained all about the audio package. Afterwards we were sent to Adriano's office who did all our financing. He was quick and at the same time got us a better interest rate than expected. The whole experience was lengthy but good!!!

jperky1956

May 23, 2015

Just picked up our 2014 Nissan from some warranty work.Paul the service manager was so helpful and friendly. Hector was very professional, and friendly. The whole service department was excellent. Drove home our Nissan with a big Smile !!!!

D Nice

May 20, 2015

After going to several Nissan dealerships and leaving with disappointment, Huge thanks Universal Nissan and much appreciation to Jesse V and Jay for there kindness, persistence, and professionalism because of them we were able to get the car we wanted and the right price. Jesse V and Universal Nissan set the standard when it comes to customer service.

adadenises1279

May 19, 2015

Frank G was excellent at customer service, respectful and super awesome! He was patient and helped me so much, I would recommend him to all my friends, family and coworkers.

Dazzy29

May 16, 2015

Our salesman was great and made us feel very comfortable thru the wholesale he didn't push us buy anything he took his time with us we stood with us the whole never got upset with us even though we hadn't made our minds on which vehicle to buy and we kept asking him questions about the vehicles he was absolutely marvelous and in a very pleasant mood the whole time made us not want to leave the dealer even after we purchase our vehicle universal Nissan needs more people like this young I'm going back to purchase another vehicle for my daughter and I hope Chris Roman is still employed there because I'll be looking for him

kissgolfer2016

May 15, 2015

I went to Universal and Jesses Vazquez took care of me like if I was his family. He took me under his wing, gave me something I can afford and he bought me lunch, now that's great costumer service. I will without a doubt go back to Universal Nissan. I'm a very satisfied costumer.

Fraine Zorrilla

May 14, 2015

Hector was my sales rep and he make my experience above my expectations we recommend Nissan along with hector to all my friends and family.Thanks Hector your amazing

Jose mendoza

May 14, 2015

I went to Nissan and hector help me to get the car that I want with the payments that I can afford it was excellent experience Thanks Nissan and hector I'm so happy with my car

nancy3759

May 14, 2015

Chris Roman is such a wonderful salesman! He took the time and effort to find the perfect car for me. Incredibly friendly and knowledgeable. His sense of humor was great! I'm in love with my 2015 Altima, never had a better car experience. I was in and out of the dealership no more than three hours top. Chris made several follow up calls afterwards to make sure I was completely satisfied with my purchase. Along with his manager Chris Green, both were extremely helpful and sincere. I would definitely recommend Chris Roman.

Alex

May 13, 2015

Had horrible terms on my 2012 Nissan Versa. And credit was ugly. Philip J worked with me and my husband. With persistence, determination and hard work (also prayer, on my part) he got us an AMAZING deal on a brand spankin' new 2015 Nissan Altima. The team at Universal did a fantastic job. If you need a new car and a good deal, go to them and ask for Philip J!

Creativegirl16

May 12, 2015

It was the best experience ever, i was in doubt of buying my first car but the sales consultants named Frank Diaz, and Robin Perez, helped me so much, i started to cry they were amazing i now know why my grandmother continues to buy from here, i will too!

Santiago.diana12

May 10, 2015

The service was excellent! The sales associate was friendly and helpful. Luis Gonzales was attentive. I would definatly come back forma any other sale. The service was quick and good in quality.

milo

May 9, 2015

My deal was a number one he was very professional very accurate to the point very understanding very nice.i would very much recommend him to my family and friend and any one that it interested in buy a car.

Marco Moretti

May 3, 2015

I bought my car because of this magnific sellerperson.I've bought several cars with so many other dealers, but I have never been so well attended as was with Mr. Daker. Plus an excellent professional, he is an extreme confidence and credibility person.He transmits very calmly and seriously, with professionalism and respect, understanding the needs of a client with subtlety. I can say this with emphasis, because I am real estate broker for more than 25 years and recognize an excellent professional...CONGRATULATIONS MR. Daker, keep it up.Best Regards, your new friendMarco Moretti

Eiver

Apr 30, 2015

This is my second time that I give universal Nissan the chance to earn my business. Very friendly and professional individuals this time Fidel Herrera and his manager Juan Crespo assisted me in my shopping experience they truly took the time to listen to my buying needs and explain my options. Definitely recommend this dealer to others.

Gyvette

Apr 30, 2015

Really nice and clean facilities. My salesperson Fidel show genuine interest in what I was looking for. Very knowledgeable about their lineup and finance options. Juan Crespo put a great deal together for me I'm super happy with my new rogue. I'm coming back for sure and letting people know about this place

maynor garcia

Apr 30, 2015

Great service lots of options Franke Dias sells consulting was great I'm happy with my knew car thanks ..he makes the hole process easy and convenient

danielle123

Apr 29, 2015

I gave this rating because you rarely find a dealership with a wonderful team help you fit in your own dream car. Fidel was very helpful he explained to me about each model and price.

happy123

Apr 29, 2015

From the moment I walked into Universal Nissan I knew I was in good hands. With Joe Cruz's sales expertise and Joshua Craig's assistance I purchased a Nissan Altima that I absolutely LOVE!! My go to dealer and sales team!!!

Jam5639

Apr 29, 2015

I purchased a car from Joe Cruz and it was a great experience. He took great care of me and kept my needs a priority. I wanted a 7 passenger vehicle and he made sure I got what I wanted at a price I was comfortable with. It was a pleasure dealing with Josh Craig as well. I love my SUV and the service I received during my visit.

A.Ramos and J.Madera

Apr 28, 2015

My daughter relocated from New York City. We needed a car but also something affordable. When we went to Nissan dealership. we had the pleasure to meet Mr. Sarfaraz Ahmed. He made it so easy to purchase a car. I explained to him that I need to make sure my daughter was going to be able to survive in Florida. He gave her a nice car that is great on gas. Our experience was so great that when I relocate myself. I will go and purchase a care as well. I am so please with the outcome. Thanks A.R

audi_tk2007atyahoo.com

Apr 28, 2015

I had an excellent experience with Bravo! He helped the process go as smooth as possible. I love the atmosphere and would recommend anyone to definitely check out Universal Nissan! coming back again :)

Gerard123

Apr 27, 2015

Angelo Rivera was very helpful in selecting my car. He took his time to help me select a second vehicle. He demonstrated all the features and I test road three vehicles before I made up my mind on a Nissan Versa Note SV. Thank you Angelo for you're recomendations. I love this car !

Raul alvarado

Apr 27, 2015

Frank Diaz was very helpful he made my buying experience enjoyable. I recommend universal Nissan and frank Diaz to anybody who does not like to spend hours at a dealership

Wilvazher

Apr 27, 2015

I had an amazing service!!! Mr. Frank Diaz gave me a good service as a salesman!! He used his skills to provide me a good service. Explained to me detailing step by step how my new car works . I had a good deal and no regrets about my new purchase!!! Thanks once again Mr. Diaz....

pacheco4

Apr 24, 2015

Frank Diaz was very helpful through out the entire time I was there...I recommend Frank Diaz and universal Nissan to everybody. I had a great experience buying my 2015 nNissan sentra.

paola

Apr 23, 2015

I bought a Nissan altima 2015 and I had a wonderful experience they made it so easy and convenient for me. I definitely recommend frank diaz to anybody he is a great guy very!!!

ponce1987

Apr 22, 2015

What can i say. Ahmad karain was amazing. He went above and beyond to get me what i wanted. He was kind,helpful and very nice, i did not feel preasure at all. Because of his amazing work and personality i am bringing my mom next month to buy a car as Well. My sister bought a car from him as well and i must say we are very happy he was our sales consulant. Thank you thank you allooooooot loving my new sentra ??

Le

Apr 22, 2015

The Dealership was great and all staff were friendly. Specially my sales person Philip Jean-Baptiste he was very polite, helpful and nice. Truly commented

G.C. Lopez

Apr 21, 2015

We recently visited this dealership and since the moment we stepped in we noticed the personnel friendliness, everyone greeted us with a smile and our sales rep, Alberto, was very attentive and professional. We were very satisfied by his advice and help in getting our new Nissan.

Sam

Apr 20, 2015

Keith helped me purchase my new Altima. He stayed late after his shift was over and walked me through all the steps. He is truly knowledgeable in everything car related, different models, financing, insurance, warranty etc. I would highly recommend Universal and more importantly Keith.

lov3ingu

Apr 19, 2015

BEST DEALER BEST SERVICE EVER! First time here and my salesman was Philip J. Batiste. If your going to this dealer make sure you get him as a salesman and NO ONE ELSE!!! He makes sure he listens to what you want and need. He makes his deal personable and makes sure that your experience with buying a car is an unforgettable one in an amazing way. Not only did he go above and beyond with his customer service skills but made sure that I got the car worth the price and the perfect payments for me. When I first when in I thought it would be a long process like anyone imagines it to be but he made sure it took the right time to do all of the process. I'm currently leasing this car for the next three years but I know that if he's there in the next three years I will make sure to go to Philip and get my next one. I will refer all of my friends and family to Philip because I'm 200% sure that they will be treated right.

Gene

Apr 18, 2015

Ahmad did a great job, he made us feel comfortable and helped us find our next vehicle that suited our needs and wants. He was very friendly and helpful

Happy new car buyer!!

Apr 18, 2015

Right from the beginning this dealership and its staff surprised and amazed me! They were able to find the exact car I wanted and give me an amazing price for it. My trade-in value was high as well. The general manager Tony was so wonderful with making this experience easy for me. I live an hour away and was able to have my trade in price, my new car price and my payment/ loan information given to me before I even left my house!!!! My salesman Keith Preistly went above and beyond demonstrating the car for me. He was knowledgeable about every feature on this beautiful car and has repeatedly called to check on me to make sure everything is going well. I liked him so much I have asked him to mail me some business cards. I have people stop me everyday to ask me about my beautiful new Murano and I feel so strongly about my experience at Universal Nissan I refer them straight to Keith! Even Hiram in the finance department was great. He was quick and thorough and made sure I understood everything . I had a small issue right after buying my car and needed to have it addressed . Keith set up an appointment and Fransico was able to fix the problem immediately while my daughter and I got our nails done on site!!! How great is that???!!!Many thanks to all the staff there!!

leonardjag5

Apr 18, 2015

Great dealership to deal with. Staff was friendly and the service was great. We had a good experience looking at cars. I will recommend this company to all.

Rosa Sanchez

Apr 18, 2015

This is my second deal with this guys. I have more than 5 nissan dealers cloose to my home and I prefer to travel more than an hour to this dealership because the customer service is Above and beyond. Alexis Ortiz was extra helpful, expend time explained lots of details, very professional, not pushy and make feel that they care, so ask for him if you have plans to stop by. Also Bill Steinlaufin (financial manager) did a great job to got me good numbers, fast and precise. I recomend this dealer with A++++. If you are planning to buy a Nissan this is the best place to go trust me you do not going to feel like a number...thanks guys

shytrini

Apr 18, 2015

Phillip J. Baptiste was my salesman, and he really, outstandingly listened to me. He took his time, and got me my Altima exactly the way I asked. I did not feel pressured or rushed in anyway. He did not try to sway my decision or change my mind, he was awesome. He showed me the car's features, especially the remote start, and I feel in love. I would definitely recommend him to everyone I know shopping for a car.Dreano Olivia, took the time to personally meet my family. He did not just run numbers to make the deal. Adriano De Oliveira from the finance office was also outstanding, he took the time to keep shopping for a better rate for my loan after getting the first one. Thank all so very much.

Judith Russo

Apr 17, 2015

We went in to check out the Nissan Rogue 2015.Our sales person Jesse Vasquez,showed us all options and took us for a test drive. We were sold,he did an outstanding job.Jesse walked us the process, he is very knowledgeable,for sure he knows how to sale a car.This is our Third purchase at the Universal Nissan dealership and we're very pleased. Thank you This dealership get 10 all the time from us!

LaNegra0121

Apr 15, 2015

I love my experience with my sales representative Robins Perez , He really have gone above and beyond to make sure I get the deal, He was extremely helpful and knowledgeable, very thorough in everything I needed to know about my new car. I will definitely refer any friends or family members to this dealership . The entire atmosphere was welcoming and friendly. My experience was the best ever.

SAdams

Apr 15, 2015

Nowadays, it commonly seen that car salesmen just dont do enough good job and their only objective is to get money out of your wallet. But, salesman like [Name] delivers an incredible service and gives a very pleasant experience.I must express that this was the best buying experience ever. Sincerely,Sheba Adams

torresa92

Apr 9, 2015

I went in for an oil change on my car and Chris Roman got me to buy a brand new car. He was very friendly and informative.

Yoly2676

Apr 9, 2015

I have been a customer for Universal Nissan since 3 years ago and I have to say they never let me down. They have work with me for the longest to get me a deal a can really afford for the vehicle I wanted. Chris Roman really have gone above and beyond to make sure I get the deal I needed to trade my Nissan Rogue for a newer and gorgeous version 2015. Thank you guys, you're funny, real and really work to get a deal for your clients Kudos for Chris Roman and Chris Green!!!! Rada es in The SERVICE department rocks! Hes great!

Jerrica219

Apr 9, 2015

I have bought my 4th car from Universl Nissan and I always go to one person....Frank Diaz. First off Universl Nissan has always provided amazing service. I never have an issue. Frank has always provided me amazing service. He is willing to work with me and helps me with any issues I may have with my car. I will high recommend him.

Hortencia Arango

Apr 8, 2015

went to the dealer not thinking to buy a car, got the payment I wanted and the features I wanted. My sales person was Hector Santiago!Very professional and educated. Thunbs up Hector and thank you for everything!

mzflorida

Apr 8, 2015

HE HELPED ME EVERY STEP OF THE WAY AND NOT ONCE DID I FEEL PRESSURED!!!! I'M SOOOO IN LOVE WITH MY NEW 2015 NISSAN SENTRA. ASK FOR JOHN IF YOU NEED A NEW CAR

ortizonline

Apr 7, 2015

I went into the dealership with no expectations. I was greeted by Raul who was very helpful. After a few questions, we immediately went to look at vehicles. I honestly didn't think i would be purchasing a vehicle but Raul offered a test drive. I fell in love with the vehicle after Raul showed me all the features. Overall, great experience. I would recommend anyone to Universal Nissan.

MES10

Apr 5, 2015

I have been coming to universal Nissan for almost 8 years and Deya sold me my first Nissan. I have came back for my 4th Nissan over time . Now as a manager he makes sure his team delivers the same quality service he gave me that first time.

eggy14

Apr 4, 2015

Ahmad was very honest and helpful. We weren't there to buy a car, we came for service but he made us feel so comfortable and assisted us with all of our needs that we were glad to buy a car from him.

JJ23

Apr 1, 2015

I recently went to just look and came out buying a brand new 2015 Altima, my whole experience was so easy, Keith was very detailed when he walked me through the models i was interested. His manager Deya O. made me very comfortable and trust that I was getting the best offer, he went beyond my expectations.

Ej6791

Mar 28, 2015

All of my needs and demands were handled to my complete satisfaction. Jose did a great job with giving me the best deal possible and answered all of my questions with no problems.

Michelle

Mar 27, 2015

I recently bought a car at universal Nissan, it was such an amazing experience!! The sales person Nabil Brohmi helped through the process and made it so easy for us.He was straight to the point and very professional, he treated us with respect and he got us an awesome deal we couldn't say no to. I will definitely buy my next car with him and I will recommend universal Nissan to friends and family members. thank you again Nabil Brohm!!!

karlskil

Mar 11, 2015

I went to have my car serviced and ended up purchasing a new car. Patrick Ramirez was a phenomenal salesman. He listened, was friendly, and went out of his way to make sure that I was happy. Patrick was not pushy and wanted what I wanted in a vehicle. The finance person, Norm, was excellent also. He explained everything in great detail and made sure all the paperwork was in order. I really appreciate all of the hard work Patrick, Jay, Alberto, and Norm did to make my experience at Nissan a positive one. I absolutely love my new Rogue!!!

Peach170

Feb 22, 2015

I Want to give a big shout to universal Nissan for the 100 percent customer service they gave us. Another shout out to mr.Pidney king the car salesman who me to be positive that I would drive out of there with the car of my choice. I would recommend universal Nissan for wowing their customers. They not just salesman but relationship builders.

missladyb

Jan 17, 2015

I really appreciated robin Johnson and his patience with me and getting exactly what I said I wanted. this is the first time ever in my life I got exactly what I wanted in a car. I have been enlove with Nissan altimas since 1995. It took me 20 years to finally have confidence to go get one and not settle for what the sales people picked out for me, Robin did not haggle me or try to talk me into what he wanted me to have. He said if you gonna pay for a car pay for what you want. I have no regrets even with my payment being higher than I wanted I still feel like I won and got exactly what i wanted. this was by far the best car buying experience I have ever had. I recommend universal Nissan and Robin Johnson to everyone I absolutely love my car. Thanks

Guillermo

Jan 15, 2015

It was a very nice experience our first time buying a new car! We have to thank you Luis to help us choosing the perfect car for our family! Nice job!

digitspice

Jan 9, 2015

My husband brought my car in for the low tire pressure when the weather dropped down. Mechanic put regular air in my Nissan Altima. I know how to put regular air in my tires thank you. We bring it in to get nitrogen filled. We left message to management regarding the mistake and never got a call back. Just today we went back to dealer to get an oil change and they wanted to charge us to replace the nitrogen in my tires. Unbelievable! And we were loyal customers in that dealer.

R.J

Jan 9, 2015

I called and made an appointment for a oil change ,No up's No extras ,I arrived right on time at 1:00 and I didn't get my Nissan Titan back for 2 hours ...2 HOURS ... An oil change is 15 minutes , What took Sooo Looong ??? I was hour and 15 minutes late getting back to Work , Not Good ...

Gambit

Jan 8, 2015

I went with my family to buy a new car and everyone was super friendly. They were willing to work with us a lot on the price and gave us a good deal. Very nice people.

same

Dec 29, 2014

Couldn't ask for a better sales person. showed me the right car to pick and which options and what each option does even called me back to see how I liked the car.

mhaaga

Dec 14, 2014

My wife bought a car from Universal Nissan just 3 days before I went in a bought one for myself. We both used Eduardo Del Rio (salesperson). I dislike the process of buying a new car. However, Eduardo made it pain free and actually fun. I was very picky about what packages I wanted in my new car and he went through each car on the lot in the rain and we narrowed down my choices by exterior color. He was very patient with me and went over my car in detail at delivery time. He also made sure everything was working correctly, lights, signals etc. He really has a lot of knowledge in the vehicles he sales at Universal Nissan. I highly recommend this dealership and also ask for Eduardo!!!!!! I promise you will have a great experience.

dhaaga

Dec 11, 2014

From the moment I walked into Universal to the moment I left my experience was by far the best car buying experience I have ever had. Eduardo Del Rio was my salesperson, and was awesome. He explained EVERYTHING to me in detail, leaving nothing undone. The dealership stayed open way after closing until I was finished in Finance. Not one time did I hear anyone complaining about staying past closing time. I have bought many, many cars in my life, and this by far was the most awesome experience. The food court area is a wonderful idea to have in a dealership. Not to mention the food, service and cleanliness is exceptional. Also, a nail salon-which is free if you buy a car. And most importantly Eduardo made me feel like part of the Nissan family. I will definitely refer my friends and family to Eduardo and this dealership.

Veronica Almoguera

Dec 8, 2014

Best price and peace of mind,Amazing sales person, and services. I wanted to thank frank Diaz for the time and taking care of us.

Karinasilva23

Dec 5, 2014

My husband and I bought a Nissan car last Sunday,and we are very happy with the purchase. Gerard Jean-Louis and Adriano De Oliveira were very friendly, very helpful, and very professional ...All the processes was fast and effective .Great experience ! Thank you! KS - Orlando,FL

beckly123

Nov 25, 2014

Louis Joesph answered all the questions that i had. He was very friendly who got me a fair price. I would definitely recommend him.My experience was fantastic.

elba.garcia.526

Nov 21, 2014

Jesse Natal was very patient and pleasant. He made our purchasing more enjoyable. Hiram Rivera took his time to explain the paperwork and was very pleasant. We were never pressured or rushed through any process. Your place makes anyone feel at home with your hospitality. Thank you

Stupidisthis

Nov 20, 2014

I purchased a 2014 Sentra from them the salesman Christopher Gallagher was great no pressure great salesman answered all questions. Even the finance guy was great a little pushy with add on's but I guess that is part of his job. What brothers me is 4 weeks later is not a word from them not how is car, are you happy would you recommend us ,any problems nothing. Which makes me think they don't want return customers not even for service so I guess they want me to take any service to another Nissan dealer

bartc017

Nov 19, 2014

Nabil Brohmi was a no pressure salesperson who got me at a fair price. He was very friendly. Definitely would recommend him. He asked me for water and when it was time to show me the car and features he was very thorough.

DemilleWelch

Nov 19, 2014

Dylan was extremely helpful and knowledgeable of his craft. . He was very thorough in everything I needed to know about my new car. He was passionate about his work, and very helpful. I will definitely refer any friends or family members to this dealership . The entire atmosphere was welcoming and friendly. My experience was the best and I am loving my 2015 Altima SV.

tuki

Nov 16, 2014

John Dias was informative, attentive, caring, and professional. He changed my perception of a car salesman, that's for sure! So happy with my new Versa Note, Good experience.

cbelesky

Nov 12, 2014

I did my comparison shopping online and knew the Nissan Rogue was IT! Traded in a 2012 Nissan Frontier purchased in NJ. Got a fair price, paid off the financing, and although the payments would not allow me to purchase the package I wanted, I came home with the color and a 2015 when I thought I would end up with a 2014 leftover. I'm a Christine, dealt with Chris Roman and Chris Green . It was fate. Chris worked the numbers, Mazine did his magic, both are to be applauded. Chris promised me a key chain, but banging the gong made up for it. Very pleased, Beat any experience I ever had in Jersey. Thanks everyone.

wildee

Nov 9, 2014

Love my new car. Friendly group of people and very helpful. I would go back again this time with a smile lol. Bobby and Victor did great getting me what I wanted.

angelrm

Oct 29, 2014

Excellent experience. I got my new rouge 2014 very reliable Car. Robin Johnson was very helpful. I highly recommend universal Nissan. Very happy with my new rouge.

jharbers

Oct 28, 2014

What I liked about this dealership is they were not pushy. I looked at the car I wanted I test drove the car I wanted, I talked with the Sales Person for awhile and then I left to think about it. This has not happened that often to me where a dealership would let me leave to think about the purchase. Well 4 days later I was driving off with my new car and I love it. But it does not stop there...they call me to ask me if everything is OK and how are things going with the care.I would recommend this dealership with the experience I had to my best friends.

jenimela

Oct 24, 2014

I loved my experience with my sales representative, Sarfaraz Ahmed. He was friendly, open about the sales process, and did not pressure me to buy or not buy. He was calm and provided important information throughout our visit. He also was willing to work within my price range and showed me vehicles appropriate to my needs. He was patient, answered all my questions, and addressed all my concerns. He presented a wonderful bottom line price and I ended up coming away with a beautiful preowned, certified 2012 Nissan Altima! This is the nicest car I have owned to date and I am proud to be a new owner!My experience with the finance representative, Adriano, was not so good. I am a member of Partners FCU and wanted to use them for my financing. His comments about them were not positive and he would not use them for me. He picked banks which he wanted me to use and which had a higher interest rate and longer term of payments than my own credit union. Due to his handling of my loan, I now have to refinance through Partners once the bank he chose receives proper paperwork. Partners has half the interest rate with lower payments for a shorter term. So definitely bring your own financing if you have specific wants/needs in that area.

larry.w.pedigo

Oct 24, 2014

At the age of 65, I have purchased many cars in my life. This was by far, the most enjoyable experience I have ever had. I went in to look around and like always , was expecting a very high pressure type experience. My Sales Consultant, Louis "CJ" Joseph could not have been more helpful. He worked with me one on one for a couple of hours to make sure all of my Questions were answered and I received the best possible price and financing avaliable. Great Job to Universal for being the Company that you are and employing the people that you do. Thanks again from myself and my wife. I am sorry I cannot remember our Finance Expert but there is none better.

vanessab033

Oct 21, 2014

My car buying experience at universal Nissan was great! My salesperson was awesome. He was extremely knowledgeable about the product and helped me to get a car I could afford. The staff was very friendly and the establishment was clean and well maintained. I would definitely recommend this dealership to anyone in the market for a car!

prismatos

Oct 17, 2014

Eduardo Del Rio knows his cars!! He was very knowledgeable and a great sales person. He was very patient with us and answered every question and concerns we had. We left the dealership with a 2015 Nissan Altima. We thank you Eduardo and the rest of the staff at Universal Nissan for their great service. We will definitely recommend our family and friends to this Dealership.

duaneb2014

Oct 17, 2014

Raymond Cintron was our sales rep but his name wasclisted....he was terrific!! Adriano De Oliviera was terrific as well!! It was a great deal that workedout for both parties!!

bonjourparri

Oct 14, 2014

Eduardo Del Rio and the rest of the staff at Universal Nissan were all a great help in getting me into my nissan maxima. Everyone was really polite and courteous and it was overall a great experience.

lubrica

Oct 13, 2014

LLegue al Distribuidor solamente en busca de informacion sobre una propuesta ke recibi en el correo. Muy amablemente fui atendida por Victor, tan pronto me acerque a las oficinas de ventas, y de inmediato comenzamos a confirmer informacion que luego seria utilzada para hacerme una oferta a fin de cambiar mi modelo de carro. Me siento muy complacida de haber sido atendida por Victor y al final de la tarde y luego de no esperarlo, sali con mi Nuevo carro.

farahnada11

Oct 11, 2014

Dylan Karins made our experience of purchasing a new Nissan Sentra a great one. He was helpful, genuine, and patient. We will definitely consider Universal Nissan for future purchases.

alwright2014

Oct 9, 2014

Louis "CJ" Joseph was helpful and made my overall car buying experience a good one. He was direct and honest which is something I appreciated. I highly recommend.

orlanda6119

Sep 29, 2014

They were all very nice and professional including the sale rap. He was very informative professional courteous and very attentative.. he also call and email to make sure everything is ok.

jounsse

Sep 18, 2014

Quiero dejarles saber a la compania Universal Nissan que el empleado que me asistio Alberto Santos fue muy profecional y excelente con su servicio y note que le gusta lo que hace y siempre estuvo atento a cualquier cosa que necesitabamos mientras haciamos el negocio,Lo mas que le gusta a un cliente es que le presenten varias opciones segun a al presupuesto y comodidad de uno y eso fue lo que hizo el caballero Alberto Santos al igual que Mazin Alaoui que tambien fue muy amable con nosotros. Si volvieramos a comprar otro auto mi esposa y yo no dudariamos en regresar a Universal Nissan y mas si Alberto Santos es la persona que nos recibiera. Muchas gracias por el servicio, sentimos que hicimos un buen Deal!

aliceshera

Sep 8, 2014

Good place to buy your nissan.I recommend Eduardo Del Rio, very professional guy, good seller he will help you to get what you want.

dlrorer

Sep 2, 2014

This is the third vehicle I have purchased from Universal Nissan. Great Dealership, great salesman Robin Johnson.The dealership is always clean and all employees are there to help you and make you comfortable. I drive past 2 other Nissan dealership just to purchase from Universal.

mari38pr

Sep 2, 2014

OUTSTANDING!!!!!!!!!!!!!!!!!! Everybody was very professional. Eduardo Del Rio is an outstanding professional,trustful.He gave me the best options. Because of Mr Del Rio my experience was Outstanding!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ana Pereles

skarim

Aug 28, 2014

Mr Eduardo was courteous and professional,in the manner of handling my car buying options.He took the time in explaining the best options to get a descent car within my budget range.

connie.lopez.90

Aug 26, 2014

Mr Santos did a wonderful job helping us buying our new SUV. He is a very honest & polite salesman. He was very helpful and very patient. He did an excellent job and I would come back to this dealer again. Good job Mr Santos and thank you for all your help.

cepillo1jz

Aug 21, 2014

Great customer service and #1 salesman Raymon Cintron good deal, great car, Good service Beautiful dealer nice inventory of car's, I love my new infinity g37

jaimealzate2014

Aug 21, 2014

Simply put an exceptional experience once again with Universal Nissan & Eduardo Del Rio. You pay a little more BUT the quality of service provided by Eduardo Del Rio far outweighs any offers from the competition. See you guys once again in a couple of years. Oh, ask for Eduardo Del Rio as he will make your experience an everlasting one. Goodnight, Jaime Alzate

carlosvendries2015

Aug 17, 2014

My name is Carlos Vendries and I truly admit that my bi-polar behavior is a tough task to deal with. I met Eduardo Del Rio and he overcame this challenge that neither Toyota or Honda could. I had a great experience with Eduardo and will recommend him to all my friends that do therapy with me. Universal Nissan with Eduardo Del Rio is truly the "Better Way to Buy". Sorry for the delay but I was hospitalized for 3 weeks. Respectfully, Carlos Vendries

brandon.kirk.7311

Aug 11, 2014

I was told over the phone that Universal Nissan would match pricing of another dealership, specifically Nissan Jenkins in Lakeland Florida. We came here on a Saturday evening because we didn't want to drive all the way to Lakeland and Jenkins closed at 7 on Saturdays. We drove 45 minutes to Universal and they were ready for our visit. Our salesman who test drove the cars for us was very nice. We spend 3 hours there and at the end did the credit report (My credit rating is 820), filled out all the paperwork, and signed the form saying the Jenkins price they were going to match is what I would be paying plus taxes, dealership fees, etc.Then the management in the back, Joe Cruz, came to sit down near us, breathed really deeply, and said, "we just can't match this price, the owners would kill me on Monday". I thought he was joking or that I was dreaming. I personally felt like he talked down to me and my brother who was there to help me. My brother told Joe that he owns a company and would never tell a customer one thing, waste their time, and not honor the price. Joe thought it was smart to probe my brother on what he sold. My brother said, "it's not relevant, but Joe insisted that he was wrong and that Nissan Universal won all these awards, and did you know they have a courtesy nail salon on site? Thanks Joe, but why don't you just honor what your salespeople promised? Joe said they couldn't even come $3000 closer to the Nissan Altima pricing that Jenkins of Lakeland offers.We then suggested that we would pay $400 more if that would help them out. Joe stated that he would see what he could do and he then went to the back glass room that the managers strategy in plan view. Then Joe brought out Kevin Mcgill sales director who was extremely nice and not rude at all. Unfortunately he was not able to honor what was told to me.The next day, Sunday, my brother and I drove an hour west away to Nissan Jenkins and purchased a 2014 Nissan Altima for under $20k. We were treated like kings, spoken nicely too, wasn't pressured to buy anything else, but more importantly we weren't lied to. Plus I got a back spoiler and alloy rims that the car at Universal didn't have. Thanks Universal Nissan I'll let everyone know where to go now for a new or used car.

mzjonez101

Aug 5, 2014

My salesman was Robin Johnson, He was very patient, understanding, straight forward and caring...... I was always scared to go to a dealership to get a car with fear of rejection.... But Robin was straight forward and sure didnt set me up for failure, and now in a proud owner of a brand new 2014 Nissan Sentra and i luv it...... I also worked with Mazine Alaoui in fianance and he is amazing as well full of life and all about his business, he difinitly dont play any game and is about his business fast but accurate...luv him lots.....And Marie Milien she is a sweet heart very knowledgeable about her cars and very detailed oriented....

123krflls

Aug 4, 2014

Alberto was very attentive, friendly & professional, He made our purchasing experience very smooth and reliable. We are very happy with his attentiveness & our car choice.

pathfindersv

Jul 31, 2014

He was great to work with, does take pride in what he tries to ensure customer satisfaction. Great job Eduardo. I will recommend him to anyone who goes into Universal Nissan.

chenao23

Jul 29, 2014

Very good experience, very good very good costumer service. this is the 6th time we buy in universal, and as always it was an excellent experience. Thanks Frank for the excellent costumer service.

frank.m.taormina

Jul 29, 2014

Having worked with a few dealerships in the past I have never been treated so well. Both my wife and myself felt totaly taken care of in every way. Ronnie was very personable and was never in a rush and made it clear that he was commited to his work and wanted to make our experience with him a good one. One word can sum him up and our experience...EXEMPLARY

Danayra Alvarez

Jul 22, 2014

Got there about 1 hour before they even opened but Eduardo opened the doors and helped us. Went there with one car in mind and drove that car away thanks to Eduardo. Great person, honest, patient. Had a great experience. Thank you eduardo!!!

zmorimoto

Jul 22, 2014

Highly recommend Universal and rep Eduardo Del Rio. Provided great experience and care. Great selection of cars. Eduardo cares and it's greatly appreciated. Took time to get to know our needs and made great recommendations-did not push us in any direction. Showed us all options and let us choose. Best experience I've ever had buying a car. Go see him for your next purchase-you will not be sorry.

cmon2r

Jul 19, 2014

Very energetic yet relaxed environment. As a woman and first time buyer, I felt absolutely no pressure or any sense of being patronized or intimidated. Eduardo was patient and thorough. A manager, Joe, was very straightforward and fair, and gave me a great deal. Hiram in finance was really efficient. I recommend this dealership to anyone.

sharleen84

Jul 14, 2014

Victor provided me with great customer service I had an awesome experience reason why because I was not planning on buying a vehicle That was actually my first stop but he was very knowledgeable spoke very well got me in a test drive I fell in love with the vehicle and we agree on the numbers and I decided to pull the trigger, thank you victor!

Yesmin

Jul 14, 2014

Cesar was great salesman he provide me with a great customer service he did a great job explaining to me all the details of my car I was very undecided on what car I want he was very patience with me I will recommend him to friends and family Cesar thank you very much I love my car

Cgoveo

Jul 12, 2014

I'm extremely happy with the customer service Victor R provided me, great guy to do business with, I would recommend him to family an friends.

Danigupa

Jul 12, 2014

Great service! Have never worked with such great salesmen as the ones whom I worked with at Universal Nissan, specially Victor. Great experience without doubt!

luis5908

Jul 12, 2014

Victor Rodriguez was awesome. He really did a exceptional job providing me with info of every car he presented to me. I will recommend him to all my family and friends and coworkers.

Luis Vazquez

Jul 9, 2014

Great salesman. Jay Velasquez. Great service. Great knowledge. Customer centric and friendly. Couldn't ask for better salesman. Great job. I love my new nissan.

ElvinGonzalez

Jun 28, 2014

Recently purchased my 2nd vehicle from Universal Nissan and both experiences were exceptional. From the moment me and my family walked in the front desk staff was very helpful and pleasant. All the employees at Universal Nissan greeted me and my family when not dealing directly with my salesman. My salesman, Chris Oliva, went above and beyond to ensure me and my family got into the right vehicle for the right price both times. My recent purchase of a 2014 Nissan Pathfinder was a great experience and Chris made sure the price of the vehicle and the monthly payments would work for me and my family. the new addition of the food area is a great addition to the dealership while you wait. I would recommend anyone to purchase a vehicle from Universal Nissan, from the staff, to the prices and deals offered, I would not purchase a vehicle from any other dealership. Any future purchases will be from Universal Nissan and I will refer any family and friends looking to purchase a new or used vehicle to Universal Nissan.

kmharvey1

Jun 23, 2014

I had been wanting the Nissan Rogue with tan interior at a good rate. I am originally from Tampa and local dealers would not come through on bringing in a vehicle I wanted for a long term car. I researched inventory online and saw that Universal Nissan had the model, trim and colors I wanted to purchase. I spoke with John Dias on the phone who was very helpful in understanding that I was from out of town and wanted to purchase a vehicle they had on the lot right away. He saved the car so the sale would be hassle free when driving from Tampa to Orlando to purchase my new car. He was very helpful and got us set up right away so that I could drive the car off the lot that night! John was extremely helpful getting me acquainted to my new Rogue. He helped me set up my Bluetooth and understand all of the buttons in the car. Overall I really appreciated John holding the car that morning when I said I would purchase that afternoon if he saved it. Shows the employees are very trustworthy for people driving from out of town to purchase a vehicle.

Spike6905

Jun 23, 2014

Really profesionals and friendly persons! God bless you guys!! They explain everything while going true the process, with the papers and the car!!they are the best of the best!!!

sfemino

Jun 19, 2014

I purchased a new car here yesterday. Robins Perez was my salesperson. He was knowledgeable and friendly and really listened to what I wanted. On a scale of 1-10 he is a 20! I also want to mention Deya Oumallal, the Sales Manager for helping the whole process come together. I really felt as if they were both professional and sincere and I much appreciate their time and help. Five star experience all around!

Baponte30

Jun 17, 2014

It was a great experience!! They really try to help you with the loan approval,price and payments!! They have a huge variety of color and models!!!

robinsnewcar

Jun 14, 2014

Robins is a very informative, professional and helpful partner in the car buying process. He shared much information about the pros and cons of certain manufacturers - Toyota, Nissan, Hyundai -- which helped me make a final decision. While I did not ultimately purchase a vehicle from Robins, I feel very confident in recommending him to friends and family.Thanks Robins!

flaca41974

Jun 10, 2014

The professionalism, knowledge and positive attitude that Victor, Joe and Tony had made my car buying experience a great one. I would give every aspect of it a 10, from sales to receptionist to the surroundings. Thank you all for the great work you do....Keep it up! YOU GUYS ARE AWESOME!

marcelinolunarivera

Jun 10, 2014

I am located in California and called universal nissan in Orlando since my parents are living there. Their 20 year old vehicle finally gave in and left them stranded and relying on the Lynx bus system to get them around. My parents are both in their mid 60's so i was concerned that negotiating with a dealership would not be something they are used too. i spoke with Eduardo Del Rio and i negotiated the price for my parents. Eduardo went as far as picking up my parents at a Walmart with his personal vehicle and within hours they were on a 2014 rogue heading home. Want to thank Eduardo Del Rio and Universal Nissan for such kindness to my folks in a tough situation. Marcelino Luna Rivera Jr.

LuRodriguez

Jun 6, 2014

I had purchased a 2102 Nissan Sentra back in August of 2013. The car seemed to have minor alarm system issues but nothing serious. The car stopped running in May of 2014. It turned out to be the BCM. The BCM caused a chain reaction when replaced a blew out a few more things. Hector from the Service department was very patient with me as he knew I was very upset that most of the parts were not under warranty. He said he would work with me and keep me posted during their search for the issues. He did just that...he was very responsive and straight forward with the situation. The cost for the repairs kept piling up as they problems grew. Hector asked me who did I purchase the car with and I told him Chris Oliva. He spoke with Chris and in about an hour Chris called and told me he was going to help me get out of that car and into a new car. Chris did exactly as he said he would do. I am now the proud owner of a 2014 Nissan Sentra - Black. I have never in my years of driving ever have a brand new car. It is a great feeling. What I thought was going to be the worst situation turned out to be a great situation!! Since my purchase on 05/31/14 Chris has called me to ask how everything was going with the car. I told him "GREAT"!! I LOVE IT!!Hector was out on the Friday when I was called by whom I believe was Victor to tell me the bad news about the cost of the repairs and their fear of others electrical parts damaging. So just a few days ago Hector called me to ask if I had picked up my 2012 Sentra. I told him no I traded it in for a 2014 Sentra. He was very happy that I was able to get that taken care of.Thank you Universal Nissan!

tamalafountain

Jun 5, 2014

As a McCoy member for many years I thought the process of purchasing a vehicle would be easy. It turns out that I was not granted a loan with my own bank. I was recommended to Universal Nissan by a good friend who had purchased a vehicle from EDUARDO DEL RIO just a few weeks ago. I was a bit uneasy when I first arrived because you hear and experience all the stories about your "TYPICAL" car salesmanIt turns out that Eduardo Del Rio was 100% the total opposite - he listened to my needs and wants and was very relaxed which made me feel even more comfortable with him. The end result was that I was able to get my dream car 2014 Altima and very thankful to Eduardo and Universal Nissan. I will recommend going forward any family member, friend, or colleague to reach out to Eduardo. Sincerely, Tamala Fountain

EmilySweet

May 31, 2014

Our experience with Universal Nissan and Eduardo is by far one of the best car buying experiences ever. Eduardo helped get us into the car that we love and at a price we could afford. I can't say enough praise for this dealership.

mljames

May 31, 2014

Eduardo provided excellent customer service. He went over every feature and explained all functions of the car to me. He was very kind and patient with me, He also did not pressure me in regards to the purchase, which I appreciated very much. I recommend this dealership, and I highly recommend Eduardo.

AKSingh

May 27, 2014

I dont recommend this dealer to ANYONE! They are only about making the upfront money. Sales Rep. William Mendez, Finance Manager Bill Steinlauf, Sales Manager Deya Oumallal and General Manager Anthony Guillaume along with a few more staff members are among some of the most rude and disrespectful people I have ever encountered. They robbed me $1,500 and refused to give me a proper explanation as to why my $1,500 out of my $5,000 down payment was taken. I've done everything possible to attempt to contact someone within their staff that would be willing to talk to be about what was going on and not one single employee was willing to give me an answer. I was even hung up on by William Mendez and Bill Steinlauf. Its absolutely appalling how rude and how disgusting they treated me. I will NEVER return to this dealer for anything. They are the absolute worse!!!!! They made me feel like I was less than of a person. Hanging up on me and treating me like I wasn't a customer is more than unfair.

bryan.chiu.589

May 26, 2014

with the purchase of our new nissan altima ,we were lucky to be with Eduardo Del rio .the process went smoothy and great.

JosephLaBrunda

May 22, 2014

Ed worked hard for us. I still don't agree on the trade in price they gave us, but we had the choice to sell our car on our own or trade it in so I can't blame him for our decision. We were impressed with the inventory and the general look and feel of the dealership. I feel we were treated with respect and they genuinely wanted to craft a deal we could both live with. Universal Nissan is a good place to look for and buy a car, Ed is good sales person to work with.

kaitnmeister

May 19, 2014

We came to Universal Nissan after being at another dealership. We were frustrated and beaten down when we walked through the door. We called Nissan on our way just to make sure they had the specific Infiniti G37 Journey on their lot that we were interested in. When we arrived, Cesar was already outside with the car pulled up waiting for us. Immediately we fell in love with this car. It was in fantastic condition and was everything we were looking for. The sticker price was more reasonable than the same car at the first dealership we shopped.Right away Cesar insisted that we test drive this vehicle. This was perfect. My husband hopped in and we went on the longest test drive I've ever been on! It was a good 15 minutes with many opportunities to see how the car handles. Cesar was extremely polite, friendly, and knowledgeable. He was cracking jokes with us and answering our million questions throughout the test drive, showing us awesome features we didn't even know about.Once we were back, we knew we wanted to "talk numbers". This process was the quickest we have experienced. Cesar knew where we wanted to be, and did what he can to stay consistent with KBB and there was no pressure throughout the process. Even though we couldn't get the price down to where we wanted it, it was definitely lower than the sticker price, and he gave us a significant amount for our trade-in. When we were weary about the differences between the price and KBB, the Sales Manager came over and chatted to us about why, such as the exterior and interior color, etc. We don't feel like we got a "great deal" but we have been looking for this car for YEARS and feel that we got an extremely fair price.Once we got into Mazine's office, he was super friendly. It was his birthday (and closing time) which may have made the process a bit quicker, but this is always the worst when they pressure you to purchase extra warranties, etc. He was very cool and laid back with no pressure from him. Again, he answered all of our questions when comparing warranties. We walked out of Nissan excited for our new (to us) G37 and suggest anyone looking for a new or used car to visit Universal Nissan!

Lenny_aybar

May 17, 2014

Chris Oliva was amazing. He worked magic and always kept us informed of what was going on. He knew everything about the Nissan Rogue and gave us whole tour and explanation in detail about the car we wanted and the difference between any others. He had a lot of patience as we decided what we wanted and made our choices between colors and type of vehicle. No other sales person/manager has made us feel more welcome and comfortable while shopping for a car. We thank you Chris Oliva for the wonderful experience.

bernadetteperez79

May 16, 2014

Got the best deal and worked with us. I felt like a person not just a sales. RAY was incredible he put us with my doubting husband and was attentive. JOE found the best rates and deal even though we didn't have alot of down payment due to our previous car breaking down. Thank you and we our customers for life.

geovy5911

May 11, 2014

Good reliable customer service. Friendly and Professional environment. We love our new 2014 Nissan Altima. Overall, Good Service by seller, Jay Velasquez. We Highly Recommend!

cjays81

May 8, 2014

Overall experience was great. Melvin was a great help in making our decision easy and painless.Would definitely send business his way in the future

cristyongay

May 7, 2014

Chris made my experience very pleasant. My sale was very challenging and he was dedicated and determined to getting me the car I wanted.Thanks again for making it possible. :)

GeoK

May 6, 2014

Buyers, be aware of Universal Nissan. They have great sales Facade, where they treat you good while you are buying the car and then they use intimidation, and pressure techniques to get you to sign quickly so you dont notice the additional money they stealing from you. On our transaction, I brought my own finance, but they misled me to believe that using their finance was going to be beneficial for me. Once I received the loan document 3 weeks later I discovered they overpriced the car and billed to my loan. I called the Finance Manager and he said he will refund me that money. However, the Finance Director was very explicit to tell me that I should have used my own financing which was cheaper than what they offered. I will probably never buy another Nissan, just because of this horrible experience. Especially, never buy it from Universal Nissan. The only person that is worth anything in that dealership is Eduardo del Rio, but dont ever trust their finance department, they will pressure you to get into something you dont understand. At this point I have a claim with the Florida Department of Financial Regulation, and another claim with BBB. After you have read this statement, if you decide to buy from Universal Nissan at least you were advised of the risks that can happen. You will receive your loan documentation showing a higher amount from the out of the door price they quoted you. So at this stage is your decision, are you going to sponsor a dealership that uses low life type of practices to get rich from your money or you going to give your business to a company that will treat you with respect and have the time to explain all the details. Buyers, be aware of Universal Nissans fraudulent tactics on their finance department.

NikkiRampersad

May 5, 2014

I bought a brand new Nissan Altima on 05/04/2014, and would like to say how effortless and wonderful my experience was with my Sales Manager Eduardo Del Rio!!! He was very professional, and never pressured me to buy anything, he listened to my needs, and found the right deal for me!!! I never thought I would walk away with a brand new car because of my credit, but he worked very hard to make sure that I received the best deal possible. I would recommend my family members, as well as my friends when they ask about purchasing a car!! I love my new Altima and Nissan family!!! Keep up the great work Universal Nissan!!

MARJIM0106

May 4, 2014

I recently bought a Infinity G37 from Eduardo and John at Universal Nissan Orlando. I had a great experience during my purchase. Both Eduardo Del Rio and John Dias were friendly, knowledgeable, courteous. I only spent about 3 hours at the dealership from the time I arrived to the time I received the vehicle delivered at my home. Everything was explained in details. They made sure I had everything I needed before I left the dealership. They made my experience very comfortable. I recommend this dealership and sales agents. They are great at what they do. I will be coming back once I decide to buy another vehicle. :)

csfitcher

Apr 29, 2014

I have never went to a dealership where I was treated just like family. These two gentlemen made my husband and I feel so comfortable.

BrendalizDelgado

Apr 24, 2014

Great experience in costumers services very pleasant and I recommend to everyone who want to buy a car. Thank you Chris Gallagher and Hiram Rivera for your outstanding service in my process to buy my car.

assatte27

Apr 23, 2014

On April 19th I came in for an oil change. Ozzie Martinez introduced himself and made me an offer I could'nt refused. I based my decision on his knowledge of the vehicle, professionalism and poise. I will definitely recommend this dealership and (Ozzie) in the future to friends and family. Thanks for giving me the opportunity to upgrade my vehicle. I really enjoy driving now!!!!!!

CristinaRomeroTavarez

Apr 21, 2014

I started my day going car quote shopping and ended it driving home in a brand new car! The service that Eduardo Del Rio provided was by far the best! From the moment I made my first inquiry on the Universal Nissan website and Eduardo answered right away. Even when I was still thinking about it he made sure to keep in touch. He remembered my preferences, was very attentive and understood my limitations. Then he delivered exactly what I wanted and I went home in my brand new car!!!!

dorianyari

Apr 20, 2014

Since the first phone call we had with Eduardo Del Rio... we could tell the experience buying a new car was going to be different. Its been a while since we have bought new cars and we had forgotten how stressful this can be. We started our search Friday of last week and and visited, searched online, called several dealerships in the Orlando area. We were very disappointed and even angry with how we were treated by sales associates and even managers in these dealerships. When we called Eduardo, we noticed how honestly he was talking, the one thing that made us go to the dealership was how he even texted us a photo of the car we were looking for, just so we were confident that, in deed, they had the car. Once we got there we liked how organized is the dealership, and of course all the attentions Eduardo gave us. He is was great with us and made the experience of buying a car, an enjoyable one. Thanks Eduardo!

Cedricbarnes41

Apr 18, 2014

Me and my husbands experience here at universal was very warming and comfortable. Oscar C was our salesman and is a very impeccable salesman! We came in with 8 people on our way to the beach and had so much fun at a car dealer! Who does this? They have a place for you to get your nails painted for FREE and to top it off you get to GONG the Medallion after every buy! Remarkable place.

EllyDelacruz

Apr 17, 2014

Robin Johnson did a great job helping me find the car that I was looking for for the price I was looking for. I would recommend him!

RosaSantos

Apr 14, 2014

The minute I walked in to Universal Nissan, I was greeted by Bobby Mendoza. I went in with the thought "just looking" but Bobbys charisma, enthusiasm and knowledge of the vehicles capture my attention. His presentation on the Nissan was extraordinary, a truly enjoyable experience a no hassle sale true and down to earth. I had a good experience with Universal Nissan and I highly recommend it.

thalitana92

Apr 13, 2014

excellent service from Eduardo Del Rio, since day one he was able to help me succeed with this purchase. At first I did it because the Nissan Juke was the car I always wanted, but never thought I was going to be able to drive it home the same day.. I am so excited to start my journey with Universal Nissan! Eduardo del Rio was so helpful with everything he did, This experience was awesome!!!!!

KevinStopford

Apr 11, 2014

I don't even know where to begin with my experience at Universal Nissan of Orlando. This was by far the best experience I have ever had at a car dealership. I started the process online and by phone speaking with Eduardo Del Rio about financing with NMAC. Everything he said on the phone was exactly what was being offered. Eduardo Del Rio went way beyond and above what one would expect from a salesman at a car dealership. I didn't exactly have a rosy view of car dealerships as I have had some bad experiences. But he assured me that wouldn't happen with him. He even went 25 miles out of his way to pick me up in Altamonte Springs and take me to the dealership where my paperwork was waiting. Then when it was time to see the Finance Manager, Josh Muniz, he helped me to understand that there would be no pressure or tricky tactics often heard about in Finance & Insurance. I have a different perspective now and experienced the way car buying should be done. Thank you Eduardo and Universal Nissan for stellar service.

jkerce32801

Apr 10, 2014

I am extremely pleased with the professional and courteous manner in which I was treated at Universal Nissan. Their customer service was excellent from the moment I walked in the door through closing the deal, and even following up with me a few days after the sale to see if I had any questions and to make sure all was well with my new car.

Fingolfyn

Apr 9, 2014

Bought a new nissan versa a week ago at universal nissan. Edwardo del Rio worked the whole thing out over the phone for me. Got a great price, and 7.5 % interest rate as a first time buyer. I showed up after the deal was set to test drive, sign papers and leave with car. Edwardo was very friendly and professional. He put a good amount of time into the deal and never got irritated even tho 2 other dealerships were trying to beat his offer.

_luisrodriguez_

Apr 6, 2014

Very helpful. They were willing to work with you. The salesman who helped us was very patient and very respectful. He helped me get a good car with my budget.

Ahisha

Mar 22, 2014

Eduardo Del Rio really went out of his way for me at Universal Nissan of Orlando. Thank you for all your hard work on making it happen for me. From Ahisha Ramos

joindo

Mar 7, 2014

My experience here was awesome. Eduardo del Rio was very patient with my family. He showed me several diffent cars until I found one that I fell in love with and was within my price range. When I pay this car off I will will going back to him for my next one. Anyone that needs a car needs to ask for Eduardo.

drenole

Feb 28, 2014

Eduardo was great to work with. He made sure everything was smooth and didn't pressure me or hound me. I would recommend him to anyone looking for a Nissan.

CaseyGillespie

Feb 27, 2014

Chris was friendly, informative and helpful. I enjoyed working with him and he was able to answer any and all questions I had throughout the process.

mari96

Feb 27, 2014

I called in several days ago and spoke with Eduardo Del Rio who took the time to explain the different advertised sales that was being introduced by Universal Nissan. I felt comfortable enough to pay him a visit and after several hours I still wanted to visit other dealerships but he just overwhelmed me with his knowledge and kindness that we (my husband and daughter) ultimately decided to buy the vehicle with Eduardo at Universal Nissan. I will be visiting and referring my family, friends and anyone I know to Eduardo Del Rio that may be interested in a vehicle. Thank you Universal Nissan for having such a class act of an individual.

Newyork13

Feb 27, 2014

I was on my to Bill Ray Nissan because they were offering a great deal on the 2014 Altima so i decided to stop by Universal Nissan to see if I can get a better deal or similar. I am so happy that I did as I met with Eduardo Del Rio who just swayed me away with his honesty and overall product knowledge. I would recommend anyone reading this review to seek Eduardo 100%. Sincerely, Nathaniel Jacob

naty1992

Feb 21, 2014

I spent two horrible days at other dealerships and was told I wouldn't be able to go any were and have my own car.. but I came here and was treated amazingly and left with an awesome car and didn't have to spend countless hours fighting.. I would ABSOLUTLY recommend universal Nissan to anyone I meet!!

cwilson640

Feb 20, 2014

Everyone here was fantastic. I've never felt more comfortable buying a car. It's usually so nerve wracking or just ugh. Chris O. was kind and took the time to explain everything.

Shoozes

Feb 19, 2014

The place was organized and clean. Comfortable with a cafe and food area. Friendly employees, mainly the salesman Raul Mendez. Helped us pick out a decent car.

Vaehly0709

Feb 19, 2014

The experience at Nissan was the best I ever had at a dealership smiles and greetings from almost every associate. Johnthan V was my sales associate and he was awesome he drove and walked the lot until I found exactly what I was looking for he was extremely helpful and knowledable about the vehicle I was test driving. I also worked with Eduardo, he was also very helpful and he ensured thatmy daughter and I were comfortable. He walked me thru the rest of the process and out the door into my new Nissan Altima!..

kday35

Feb 18, 2014

I received excellent service from Universal Nissan. This is my second time purchasing a vehicle from this company and they met all expectations Eduardo understood exactly what I was looking for and made purchasing my car a pleasant experience.

jf82

Feb 17, 2014

Hi my name is Maria Flores. I met Eduardo Del Rio at the Nissan dealership an he was very helpful I explained to him that i needed a better car with certain options that was fit for me an one that was brand New.The process went smoothly he answered all my doubts an concerns of the vehicle for well an I felt comfortable in making a decision on buying my New Nissan Altima love it ..

MaritzaTorres

Feb 17, 2014

My mother, Maria Burgos and I went to nissan dealer to look and we meet Eduardo Del Rio, he showed us the availablilty of cars. My mother is uaually a toyota person and now she is totally estatic with her new 2014 Nissan Altima. We feel that we got an awesome deal and would recomend this dealer and our salesman to all our friends and family !!!!!

hicham2

Feb 12, 2014

hello, i want thank you jhon for everything you did for me yesterday ,you are a good seler and so friendly my experience was great with universal nissan

kwahba

Feb 12, 2014

On my first visit, I met Frank Guerrero and he immediately made me feel welcome! He showed me what I wanted to see, and test drove the Altima. Not knowing what I wanted to buy, I left Frank without purchasing, but I was satisfied with my visit. I kept in touch with Frank because I wanted to return to perhaps test drive some more and come to a decision and he was prompt to return my calls and made time for me and this made me want to return and buy a car from him! A week later I returned, he welcomed me back like a friend, and I purchased my new '14 Altima. He even recommended for me to get my windows tinted and gave me a number, and now my car looks great tinted and I love it!! The price was great and also a big thanks to Chris Gallaghar who made the experience great!

mros584

Feb 12, 2014

Excellent sales agent. Up front , honest and very knowledgeable. A A A rating. Lots of varieties to choose from. And the facility best one around, all new.

natis7988

Feb 12, 2014

My Family and I had a wonderful experienced at universal nissan. Raul, our sales Rep listened to our needs and always made us feel as part of their family. All the staff involved in our parchased was always very friendly and helpful.Thank you very much to all the staff at universal nissan!

JosephNegrillo

Feb 10, 2014

Eduardo from Universal Nissan was AWESOME! He listened to my needs and put me in a car that I wanted. He did everything possible to make my monthly payment as close as possible. He was very positive and very eager to help me, he was very detailed in the car that i was getting and showed me every single gadget there was in the car. He has AMAZING customer service and will put you in the car that you want! He went out of his way to help me and his commitment to customer service is commendable. Go see Eduardo at Universal Nissan!

Apejor

Feb 8, 2014

Victor Rodriguez helped me and was very helpful and professional through the whole process. Recommend anyone go to him, I felt he went above and beyond to give me a great car buying experience!

TOBRODFLORIDA

Feb 8, 2014

EDUARDO DEL RIO WAS VERY PATIENT CONSIDERING THAT ME AND MY WIFE WERE SOMEWHAT CREDIT CHALLENGED. LOVED THE SERVICE HE OFFERED BUT MOST IMPORTANTLY WE WERE ABLE TO LEAVE UNIVERSAL NISSAN WITH THE SENTRA WE HAD INTENDED TO BUY. I WOULD RECOMMEND EDUARDO DEL RIO FOR YOUR FUTURE CAR BUYING NEEDS. I NOW SEE WHY EDUARDO WAS INTERNET SALESPERSON OF THE YEAR. SINCERELY, MR. OSWALDO RODRIGUEZ CURVO & DIANA PATRICIA TOBON GIRALDO

cnmjam

Feb 7, 2014

We spoke by phone to see if the dealership had a 2014 Nissan Rogue with certain packages. The salesmen went onto the lot to see physically if they had one and then called back.. We drove over and hour to see the vehicle and with traffic we were hour and half late..our salesmen called us in route and told us don't hurry he'd wait. We were more then pleased with the service of all but specially with salesmen John Dias..he helped to get us into a new Rogue and has twice call to follow up to make sure we are satisfied..all parts of the buying process went very smoothly..we would recommend this Nissan dealership to our friends.

valdivialeidy

Feb 6, 2014

Their service was perfect the institution was comfortable and the sales persons that attend me help me to find a car that meets my needs.

saraleli15

Feb 1, 2014

I had a wonderful experience, John Diaz did everything I asked for and helped me get the car I wanted. Great customer Service!! and Great attention to detail. He asked the right question and went directly to the point. We felt that he did not waste our time at all. Once again Great Service I have already forward his information to a friend to purchase a new vehicle.

TALIN831

Jan 31, 2014

Great job by salesperson in helping me find an affordable car in my price range. Was in and out in of the dealership in less than two hours.

mrdan777

Jan 31, 2014

On January 18, 2014 I purchased a used 2013 370Z from Universal Nissan in Orlando, Fl. I had made 3 or 4 trips to the dealer to look at several 370Zs and was interested in a 2012 and a 2013. The salesman explained that the 2013 was a Touring model which is the next model up from a basic and it is more expensive than the base model. He pointed out that the car had Brembo Brakes, the rear spoiler, the premium 19" wheels which is all part of the "Sport" package. During the negotiation period the salesman repeatedly told me that the car was a "Touring" model and what a great price I was getting for a "Touring" model. At one point he showed me a 2014 370Z parked out by the main entrance which was the same color as the one I was looking at. He said it was the exact same car I was looking at only a 2014. That car was a "Touring" model with the "Sport" package and the window stickers was around $43,000. I made the purchase thinking I was purchasing a 2013 370Z "Touring" with the Sports Package. It wasn't until my brother sent me an original Nissan brochure for the 2013 370Z, and I read through it that I realized that the car was not a "Touring" model but in fact a "Base" model with the Sports package. I contacted the salesman telling him how disappointed I was that he misrepresented the car to me he said he didn't know it was a "Basic" model. The sales Mgr called me and basically told me there was nothing he could do bu did admit that it was possible that the cars window sticker erroneously listed the car as a "Touring" model. In my opinion I was cheated and never would have offered the amount I did had I not been mislead that the car was a "Touring" model when in fact it is a "Basic" model. At this point I'm just waiting to hear back from an Attorney that handles car dealer fraud.

Josemarrero2004

Jan 30, 2014

I was happy with the experience because it was smooth and had a friendly feeling to the dealership and it was a joy to have that quality of work.

ama4675

Jan 27, 2014

Chris and the staff at Nissan were fantastic. I greatly appreciate the opportunity and the effort Chris made in order to get me in my new car. Chris went above and beyond and even followed up with me to make sure everything was working ok. Chris has been very helpful in answering my questions, even after the sale. I have already recommended Chris to 2 other people. He made my experience as pain-free as possible, and fun. I will definitely come back to see Chris and Unviersal Nissan for my next purchase.

lsfl35

Jan 27, 2014

Was told could turn in lease early to lease a new vehicle back on 7/31/13. Nissan corporate was going to pay last 3 months as part of a program running. Left old vehicle there, transferred plates, completed paperwork and left in new car. Months later receive bills from Nissan corp saying we still owe them those last 3 months. UNIVERSAL NISSAN never finished paperwork, sat on everything, and when they finally did the program was over so Nissan was chasing US THE CUSTOMER for the money. Been trying for months to have them correct but won't. Their General Sales Managers (Anthony Guillame) & Finance Director (Chip Calpey) both after reviewing said nothing they can do because now Nissan Corporate doesn't want to honor the promotion they were running since dealership dropped the ball. Nissan corp said they don't even have proof of us transferring plates which sounds like illegal. We the CUSTOMER now have to spend countless hours, shopping for legal council, and talking to Nissan corp for their mistake and Universal Nissan wants to now stick the customer with the outstanding balance. Got a call today from reg finance mgr that did our paperwork telling us too bad and you do what you have to do but they aren't going to fix it. AVOID THIS PLACE!

dfdfdfdfdfd

Jan 26, 2014

The attention given to me by my salesman Ed was excellent. He is very courteous and attentive, and I almost can't wait to buy another truck from him. I hardly ever get a good feeling from a dealership, but these people have their act together.Jim G.

robert72466

Jan 26, 2014

I bought a new car and the next day had a question , the dealer never called me back . I called 7 times . I let a few days go by and called again . they are only interested in you when your buying, not after. I called my sales person Chris Gallagher . he told me he would get my answer and never called back . when I got him on the phone a few days later ,he said he was busy and would call me back and never did . I would never go there again . you have been warned .

AlexFillalan

Jan 23, 2014

I was very pleased with Universal Nissan. Person I worked with Chris Green was very professional and honest. He was and continues to be very quick are responding to any emails/phone calls. That is very important to me. I havent' worked with many of the other people there, but I definitely recommend Chris Green if you want professional service.

Giuliana23

Jan 23, 2014

It was a really good experience for me to buy for the first time a car and Chris Olive help to choose the right car. Very appreciate.

jrchiles

Jan 23, 2014

Chris was nice to work with. He is very personable. This is the second vehicle I bought there and both experiences were great. The second time was better because we were finished must faster. Overall I enjoyed the experience.

eacruz

Jan 18, 2014

Our experience with Eduardo Del Rio was very refreshing, he was one of the best car salesperson we have ever dealt with. He was very professional and a pleasure to work with on a new car purchase. We traveled over 50 miles to go to the Universal Nissan dealership and would highly recommend anyone looking for a new car to travel the extra miles, it was very worthwhile.

scifi3dzoo

Jan 17, 2014

Eduardo was pleasant and professional. Had some contact with Chris Oliva and it was not as pleasant or professional. I get the impression he is a little arrogant or something. So arrogant in fact that he probably doesn't care about the loss of a sale with me. I should be treated just as well as a client buying a car 10x as much. Luckily I decided to visit the dealership when he was not working and ended up buying the car anyway. Otherwise I was feeling turned off even visiting the dealership. I bought a used vehicle for $13,000 which probably won't impress Chris much but... you never know who you are dealing with. I've bought $400,000 of cars in the past 10 years for my family. I won't be dealing with Chris in the future.

schonhobel09

Jan 16, 2014

The dynamic duo Eduardo Del Rio and Christopher Oliva , very friendly and easy to work with.very honest and genuinely cared about giving me a great new car deal. I will recommend to others.

rieann107

Jan 15, 2014

This was a wonderful experience ,everyone was very friendly. I will buy my next car at universal Nissan. I and my husband have brought cars there, and we will not go anywhere else our sales agent CJ. was so nice and universal work with us The whole experience was great !!

jessica05

Jan 13, 2014

I spoke with him several times he answered all my questions, with no hesitation and very patient with my husband and I. I would recommend him to anyone great person to work with.

kempfer1

Jan 10, 2014

My husband and I enjoyed buying a Nissan Juke from Universal Nissan because we were not "hounded" by the sales person, all of our questions were answered, everyone was friendly and they were eager top help in any way. The price was good also. I would definitely recommend Universal Nissan to my friends.Susan and William Kempfer

reef0402

Jan 10, 2014

BEST SERVICE EVER!!!! WE BOUGHT 2 CARS IN THE SAME DAY OUR LAST VISIT DUE TO THE AMAZING SERVICE AND PRICES WE GOT. FRANK IS HANDS DOWN THE NICEST AND HELPFUL CAR SALES MAN I HAVE EVER WORKED WITH. THEY AREN'T PUSHY AT ALL THEY WANT YOU TO FIND EXACTLY WHAT YOU WANT AND WILL GO FURTHER THAN ANY OTHER DEALERSHIP WILL EVER DO TO GET YOU IN THE RIGHT CAR. I WORKED WITH ROBIN THE FIRST CAR WE PURCHASED AND HE IS JUST AS GOOD AS FRANK. IF YOU GET THE CHANCE TO WORK WITH DALIA ALSO SHE GETS DOWN TO BUSINESS AND CAN WORK THE BANKS TO GET YOU THE PRICE AND PAYMENT REGARDLESS OF CREDIT. I DROVE AN HOUR TO THE DEALERSHIP AND WE HAVE NOW PURCHASED 3 CARS FROM THEM IN THE PAST YEAR AND I HAVE LEFT WITH A SMILE ON MY FACE EVERY TIME. ITS WORTH THE HOUR TO 2 HOUR OR EVEN MORE DRIVE TO GO TO THIS DEALERSHIP. YOU WILL NOT BE LET DOWN.

PaulRozzi

Jan 4, 2014

Great experience at Universal Nissan. Eduardo made our buying experience a pleasure. He was great to work with and would definitely buy from him again. I would have no problems sending my family and friends to this dealer and have them work with Eduardo.

Bebabass

Jan 4, 2014

Best experience at dealership, had visited reed Nissan before and it was a nightmare. Chris was awesome to us. We were very happy with service, totally recommend this place

LRG1

Jan 2, 2014

We ultimately decided to purchase a new 2014 Altima 2.5 SV on New Years Day from Universal Nissan due to the excellent treatment and professionalism we had in dealing with sales executive Eduardo Del Rio. He was thorough, professional and made our buying experience a very positive one. I would definitely recommend anyone looking at a Nissan to consider reaching out to Eduardo before making your purchaseyou will not be disappointed. Larry G.

ofleg

Dec 31, 2013

You made what most often is a trying experience...very pleasant. I will tell my friends if they wish to buy a Nissan, to ask for you at Universal Nisssan.

jamonte

Dec 29, 2013

John Dias gave great respect to me in my recent purchase of my Murano. I had not purchased a new car in 15 years and there were many new functions to understand. He explained before test drive and when I left dealership and of course answered all my questions. I highly recommend him . My experience in financing is turning into a nightmare. I stated 3x I did not want any service plan. I was told it was not costing any more money to my monthly payment. I later noticed that plan cost $600 and notified and is separate from my monthly payment. I was told I need to return to dealership to cancel. I did and was given paperwork to fill out and send back to them WHEN I receive paperwork in mail on this plan. I live 30 miles from dealership. A wasted trip. I was also informed that I would receive a Nissan credit card and the payment of $600 would be taken. I have been told I will eventually get back my money. Since I called them within 24 hours and it appears I can cancel this plan, why would any company that customers spend tens of thousands dollars and look for not only their repeat business but ongoing maintenance punish those same customers for months ,when the stroke of a pen or a simple phone call could end a problem Its called good customer service. John Dias = A rating. Universal Nissan = F rating.

libna12

Dec 23, 2013

My name is Libna Campos. I'm writing this review because Eduardo Del Rio was a great sales manager. I bought a 2013 Nissan Sentra SV for an EXCELLENT price. I would definitely recommend anyone to come visit Universal Nissan and speak with him. He had a great attitude throughout the whole process as well as great customer service!

Fortiz5708

Dec 20, 2013

John Dias got to know me and knew exactly what I was looking for. I also had a challenge with my budget and John Dias and his boss John Smith they worked very hard to get me into an AWESOME newer vehicle with low mileage. I have to say I was tough and they worked very HARD to help me with my situation. They succeeded and I will be referring them to everyone I know looking for a vehicle now or in the future.

toniWilliamson

Dec 9, 2013

Universal Nissan has exceptional customer service. I bought my new 2014 Altima 2.5SL this weekend and Eduardo was my Sales Manager. He helped me find the car I was looking for and was able to get me the best pricing possible. I would definitely go back to this dealership for any future car purchases.Toni

nizm77

Dec 5, 2013

After shopping around several dealerships we decided to visit Universal Nissan. Their online chat was very helpful getting extra information regarding the vehicle we were considering and answering my questions before visiting the dealership. We received personalized service from Eduardo and he was there every step of the way up to handing the keys over and sending us on our way. He took the time to go over the car and show us just about every function. Comparing it to some of the higher end dealerships we visited (Audi, BMW,etc....), this by far was the best experience. We will definitely be back for our next purchase.

asabatino

Dec 5, 2013

Comparing to other Dealers this location offers great incentives to attracts customer adding additional value to the overall experience, it is not just about a vehicle purchase, it is about the entire experience.

Aprilscott

Dec 4, 2013

Jonh diaz is great,the finance person dont care guess cause he think his above us and dealing with money issue , he keep changing what he already agree. Boss of diaz think his in charge , dont like him at all, his not even a help more of irritation .But john Diaz is really good...

KellyAmey

Dec 1, 2013

I've been looking for a used MINI Cooper for a couple months. I've been pretty picky, so it's been a slow process. I found one that met my criteria at Universal Nissan. I sent the dealer an inquiry on Friday morning, 11/22. Within minutes I had a response from Eduardo and he took a few more pictures of the car to confirm some features I was looking for. I set up an appointment to come in first thing the next morning, around 9:30am on 11/23.When I arrived, I was greeted immediately. Eduardo came out a few minutes later and I knew instantly that this was going to be a good experience as he was ready to hit the ground running immediately. I absolutely loved that he was ready to go - he wasn't about to waste my time and it was something that I really appreciated. Prior to taking the car out, Eduardo got all the information for my trade so it could be evaluated during the test drive. Again - he valued my time. The car was almost exactly what I wanted, so we began to negotiate price. Eduardo went to "speak to his manager" and instead of the constant back and forth his manager, Norm, came out to speak to us too. We came to an agreement (while I don't think I got a "great" deal, I did get a fair deal and I'm very happy with the purchase price.) I then spoke with Mazine in Finance and got set up with financing. He offered the extended warranties, and spoke to their advantages without pushing too hard when we weren't interested.Everyone we dealt with was super friendly and clearly valued our business. It was in direct contrast to what I experienced at the Orlando MINI dealer. I would recommend this dealership, especially Eduardo in a heartbeat.

musicstudios328

Nov 22, 2013

The greeting at the dealer was friendly from the first moment. Everyone was professional and listened to what I wanted in and on the car. No one tried to sell me something I did not want. I would recommend this Dealer to anyone looking for a new car. There was never any pressure for me to get something I did not want. John Baggott

DRSanchez

Nov 19, 2013

Buying a new car was never a good experience for me in the past. But, when I went to universal Nissan the staff was absolutely amazing. Alberto was so patient with me and really took his time to explain everything to me and give me all my options. Needless to say he spent almost 3 hrs with me showing me car after car. He went above and beyond in finding me the right car. Even after purchasing he called me to check on how I was liking my car(which I really appreciated) Josh, helped me with getting a price on the car and he was so accommodating to all the stipulations I had to buying a car. He worked really hard with me in getting everything I needed. He was always so pleasant even when I gave him attitude :) Then Josh, the finance manager spent 3 hours with me reading all the paperwork word for word. It wouldnt have taken so long if I didnt have so many questions. He had the answer to every question I threw at him and he kept a smile on his face the whole time we were working together. These 3 men made my car buying experience absolutely AMAZING. I would recommend this place to anyone!

1magical

Nov 18, 2013

my experience was great due to my salesman Chris. he was kind and very helpful on picking the right car for me and my budget.. He knew what I could afford and didn't try to go for more.. Great salesman. I have already recommended him to friends in the market

syndie

Nov 17, 2013

Eduardo is a great helper, as i came in He provided very good customer service. He is very patient and helpful, he took care of my needs and wants. I felt so welcomed and I would love to come back, Thanks to Eduardo

LindsayAughton

Nov 14, 2013

I have been coming to Universal Nissan for service on my 2006 Nissan Altima for about 7 years. So logically when I knew I was ready to buy I immediately asked my service tech Nick Alexandrian who I should speak with in sales. He said I should speak with Robin and so I did. From the moment Robin introduced himself to me, I felt at ease. He showed me multiple vehicles and we took many test drives. Ultimately, we saw a car on the back-lot that I fell in love with. So Robin made the numbers work for me so I could leave with my beautiful 2012 Nissan Altima 3.5 SR that night. Robin is hands down the best car salesman I have ever dealt with and I have dealt with quite a few. After leaving with my new altima, I immediately told all my friends on Facebook that if they were in need of a car, Robin Johnson at Universal Nissan/Hyundai was the man to see! Thank you SO MUCH Robin you truly made my car buying experience a pleasurable one!

PDICOCCO

Nov 8, 2013

IT STARTED OUT WITH A FRIENDLY CALL FROM JOHN DIAZ ASKING IF THERE WAS ANYTHING HE COULD DO FOR ME. I TOLD HIM I HAD A LEASE FROM ANOTHER DEALER DIDN'T KNOW IF WE COULD PUT SOMETHING TOGETHER FOR ANOTHER LEASE. HE SAID COME IN AND HE WOULD WORK WITH US TO MAKE IT HAPPEN. MY WIFE AND I WERE TREATED LIKE ROYALTY, EVERY PERSON IN THE DEALERSHIP WERE VERY FRIENDLY AND HELPFUL.WE LOOKED AT A NUMBER OF VEHICLES AND SETTLED ON A ROUGE SL. WITH THE HELP OF JOHN AN ALL THE OTHER MANAGERS CHIPPING IN WE GOT THE DEAL DONE. EXTREMELY SATISFIED, LOVE THE CAR, AND MOST OF ALL THE WIFE IS VERY HAPPY. I WILL DO MY BEST TO RECOMEND TO ANYONE WHO ASK ABOUT MY CAR, JUST GO TO UNIVERSAL NISSAN AND ASK FOR JOHN. IT WAS A VERY PLEASANT EXPERIENCE. THANKYOU UNIVERSAL NISSAN.

ragtopgrl

Nov 7, 2013

Eduardo Del Rio was wonderful to work with. We went in with a specific car in mind, he took us on the lot to look at the inventory and take a test drive. We went back in after the test drive and started to work on pricing, after getting almost to the final stage we changed our minds and decided our first choice was too small and we wanted to look at another vehicle. Eduardo was very accommodating to us, he discarded all the previous paper work and started over from scratch with us with a smile on his face the whole time. We ended up in the right vehicle for us at a great price all with the help of Eduardo. It was the best experience I have ever had buying a car and I would recommend Universal Nissan and Eduardo to anyone looking to buy a new car.

RRB9

Nov 4, 2013

From the moment we talked to Christopher Gallagher on the phone to the time we met him at the dealership office, he had been friendly and had made our car buying experience very pleasant and stress-free.

sgiersch

Oct 30, 2013

Great, no pressure experience. Helped me to get the car I wanted for the price that I wanted to pay. Ronnie and the other members of the internet management team made things work out for me.

sedumrebg

Oct 26, 2013

Mr Rovin Johnson was very pleasant, frienly , helpfull, informative, pacient, it make our journey of buying a new car an exellent one, we certainly would recoment Mr Johnson very highly.

mrsreyes0124

Oct 26, 2013

Eddie was awesome!!!! They had everything ready to roll frim the second I stepped foot in the dealer. To think everything started from an internet deal. By far the best experience I have had buying a car!!!

meshover

Oct 25, 2013

We were immediately greeted when we arrived to the dealership. We did not have to wait very long before we were able to see John Dias. John gave us as much time as we needed to discuss the cars that we might want to see. He was happy to take us for test rides in any of the vehicles we desired to see. He was very helpful in explaining the differences between each vehicle. Once we decided on the vehicle he was quick to get us the pricing information. He worked with us during the negotiation process and was able to get us what we desired. After working with Finance, which was very, very helpful, Eduardo went over the entire vehicle with us. He made sure that we understood everything and gave us all of his contact information if we needed anything later.The overall experience at this dealership was great. We were treated very well before, during and after the sale. We would say the it was a great experience thanks to John, Eduardo and other staff that was involved with our deal.We would have no problem at all recommending anyone to Universal Nissan.

earvincb

Oct 22, 2013

I recommend this dealer, all there is very nice. And I love my car thanks GBU all people working here. Continue like that, I know this dealer is the best...

Poohbearllc

Oct 22, 2013

It took many hours to finish the entire process but it was with it in the end. Great service. I love my brand new car.

pupo1126

Oct 21, 2013

The attention that we received was outstanding. Mr. Del Rio was very courteous and knowlegeable. Your manager Norm was also very helpful. I wish to express my most sincere thanks to them both for their excellent attentiveness and friendliness.

Rong2360

Oct 21, 2013

The experience and the car was worth the drive from Ocala to Orlando. John Dias was very friendly and he helped me get a lower interest rate than my bank gave me. The financial manager was very friendly and helped me a monthly payment amount that I was comfortable with. I would recommend anyone to make the trip to get a car from Universal Nissan.

Shanearonson

Oct 21, 2013

Extremely helpful and knowledgable about the different models. Really went the extra mile to make sure we got to where I needed to be and was satisfied walking out the door at the end of the day. Additionally took the time to check back in to see how I like my new vehicle after the fact. Would send all family and friends to work with Eduardo Del Rio from universal nissan.

MorenaMia

Oct 20, 2013

So let me just start by saying I have pretty bad credit. And didn't have much of a down payment, either. So I really wasn't expecting much, or expecting to drive off with an actual car. I had checked out the dealership multiple times. I had gone online and looked hopelessly at cars in the inventory. But I had looked lots of places. The first time I called, Eduardo let me speak with another customer purchasing a vehicle. But I'll be honest: it really just sounded like another salesperson to me. Again, I didn't have high expectations and I had had pretty dismal results elsewhere so...I kind of let it go at that. But...I still needed a car. I got an email from Eduardo, letting me know I hadn't been forgotten, so I figured I would give him a bit of an explanation. And he let me know that he thought he could do something for me. But...all salesmen say that, right? But there was no pressure or push. Just a matter of fact statement: I think we can help you out. There are some good deals going on. It was a big dealership, so I decided to see how much "help" they could really give me. But there was one problem: I needed a car because I didn't have one. At all (no, trade, just two feet and a bus pass). So they picked me up. From home. Eduardo got to know me, and what I was looking for exactly. He understood what my concerns were about purchasing a new-to-me vehicle. And he found me a deal that I never expected. And in the car that I wanted (actually, the very car and color I've been wanting for the past two years!)The sales process took a while, but I suppose that's normal. During the wait, he got my daughter some snacks as I worked with the finance department. My daughter is young, and started getting antsy, so the Finance man (I forgot your name, sorry!) gave her some paper and markers to color with. Even though the dealership was very busy that day, Eduardo took time to walk me through all the features and aspects of the car, then took pictures of me in my new car when my phone died. He helped me set up the car and get adjusted, and even helped me plan the route home before I took off. I didn't buy a luxury vehicle or brand new model. I wasn't dropping thousands of dollars cash. I probably was more work and effort for them than a regular customer with average credit or better. But I was treated with every courtesy and felt important and taken care of., and understood. And at the end of this long day, I drove home happy.

Gasman15436

Oct 19, 2013

Aaron was a great help in finding a car that fit me. He sat through countless test drives until i found my car. Knowledgeable about the cars and if there was something he didn't know about a car he would find out instead of beat around the bush like other dealers. He also got my payments to a very reasonable rate for me being a first buyer.If you go to Universal Nissan, I highly recommend you ask for Aaron if you want someone who actually cares about his costumers and not try to sell you the first car you see on the lot.

karedid

Oct 17, 2013

I found salesman Robin Johnson to be a breathe of fresh air in buying a car. He was very professional, knowledgeable, thorough, attentive and real.

KatherineHenao

Oct 9, 2013

GREAT EXPERIENCE! THE STAFF VERY FRIENDLY, AFTER SEARCHING A LOT I FOUND THAT UNIVERSAL NISSAN HAS THE BEST PRICES AROUND, THERE WERE NO HIDDEN FEES. DEFINITELY RECOMMEND

pattersonjermaine

Oct 8, 2013

My experience at this dealership was very responsive and upbeat to my liking for me and my family. My deal between me and my dealer was handled with care and had been done professionally. I was pleased to know that I would be in good hands.

OrlJay08

Oct 7, 2013

This dealership has the WORST customer service. I purchased in 07 a 08 Titan SE Flex. WITH A TOWING PACKAGE. here it is 2013 and I just now go to use the towing hitch and plug everything in and WOW there are no towing relays.... So I call in and was transferred to Sales where someone picked up the phone and left it off the hook. Well all I hear is a guy telling another associate that this customer is going to be mad there are no relays. So I hang up and call back again to be transferred to a sales manager Josh. He calls me back and tells me that they are 109 bucks and that he would do me a favor at his cost of 70 bucks... WHAT THE HECK... I bought this truck WITH TOWING PACKAGE and there trying to charge me for the towing relays???

JDC1

Oct 7, 2013

I hate purchasing a car and the salesmanship games but Robin was honest and made it a great experience! We didn't have to negotiate a price, I knew what it was without the haggling.

amy110

Oct 5, 2013

I would like to edit my previous review. I was looking at many dealerships' websites and found a good deal online for a pre-owned vehicle at this dealership. I made an appointment to see the vehicle. I purchased the vehicle even though it did not have some of the features I had hoped for. I noticed some issues with the vehicle as I was leaving dealership. The manager is working on having the issues repaired. I appreciate the manager's follow up with me. They want to provide good customer service. The dealership is large, clean and the employees are very friendly.

Antortiz

Oct 5, 2013

WOW!! What an experience we had sopping here. From the moment we walked in to the moment we left, we were treated with respect and kindness. We met employees who didn't even have anything to do with us that treated us like family. And Eduardo, what a fantastic person. He showed us everything we wanted to see and even made recommendations on cars we might be interested in. Vehicles that met our needs, not just a higher price vehicle. We will be going back to this dealership and will highly recommend Eduardo to anyone who asks us.Thank you Ed.

karinhammond

Oct 5, 2013

Overall great buying experience. Eduardo was very knowledgeable and easy to talk to. Additional time was spent after deal was completed to assure satisfaction and to go over vehichle features.

kieracal

Oct 4, 2013

I had a exceptional customer experience with John Diaz.John did a great job assisting me with purchase of my new car.Thank you John.

chayo43

Oct 2, 2013

I was great working with Chris and Josh on my new purchase. They process was easy and handled quickly.Thank you for a great experience. I love my new car.Maria Rendon

cbinks

Oct 1, 2013

My Hyundai Santa Fe was recently totaled. In my search for the same car, I found the car I was looking for on Universal Nissan's website. I made a call to find out the price of the Santa Fe that I found online. Eduard Del Rio was the person that I spoke to on the phone. Eduardo was helpful, professional and courteous with me in answering my questions regarding the vehicle. I had asked Eduardo to keep me informed on the status of the vehicle. The next day (not 24 hours later), Eduardo called me to inform me that the price had dropped and that if I was interested in the vehicle I should come look at the car as there were other members on his sales team who also had interest in the car. Knowing that I was extremely interested in this vehicle, I immediately left work and headed to Universal Nissan where Eduardo greeted me. I was able to purchase the Hyundai Santa Fe, only due to Eduardo's attention to detail and customer service phone call to me, making this an opportunity to me. If Eduardo hadn't called me, I would still be in search of the vehicle to purchase. I will also say that this dealership had priced the certified pre-owned vehicle better than the competition, as I had done my homework with price comparisons. Thank you Eduardo for a job well done! I have already told all that I come in contact with that you are the reason I was able to get the car I wanted at the price I wanted :)

misturisti

Sep 30, 2013

Eduardo Del Rio, the best salesperson ever. He was patience, friendly, kind and his honesty is remarkable. His patience motivates people to buy. D best!! Eduardo took his time to explain the whole process. Eduardo Del Rio is the salesperson you need when it comes to buy a car. I am so happy that Eduardo help me and never gave up on me. Universal Nissan is the place to buy a car and Eduardo Del Rio is the right person you need when it comes to deal with a salesperson. Im happy with my new car. Carmen Torres

Kimbo1031

Sep 28, 2013

Our experience was one of our best experience we have ever had in any dealership. John Dias took his time with us, never rush us. Josh sales manager and Josh Finance manager gave us all they could to get my family the best deal. I would like to mention that John Dias made the whole thing happen for me personally. He interacted with my 2 year old son which meant the world to me. Everyone in Nissan did not make it seem that was all about business, We will always remember the way we where treat and definitely recommend anyone we know that is in the market for a car. Thank you to the entire team especially to JOHN DIAS.

Lori1234

Sep 26, 2013

Ronnie was very attentive to our needs for a new vehicle Extremely informative when introducing us to the our new Nissan rogue I would highly recommend Ronnie to all of my friends and family wanting to Purchase a new vehicle He was very professional , caring ,understanding to our every need and I believe He is an asset to your company Thank you Nissan and Ronnie Sibera Lori and Bill Merrigan

jpdoppen

Sep 20, 2013

I worked with Chris Oliva an Eduardo Del Rio in the process of buying a used car. It was my first car purchase and a very stressful situation and both Chris and Eduardo went above and beyond to make me feel comfortable. I never had the feeling that anyone in the dealership was pressuring me to buy a car I didn't want (the fear everyone has when they go to buy a car) and I walked away with a car that I love. I highly recommend working with the Internet Sales Department at Universal Nissan.

kerras215

Sep 18, 2013

From the moment we walked in the door and met John, I was immediately happy with him. He was all smiles and so personable and easy to talk to immediately. He was very thorough in his presentation. We had been to another dealer that had offered us the same vehicle for a much lower price, but didn't give us the care that John Dias did. In fact, when we test drove the first car at the other dealer, he really didn't tell us anything about it other than a couple of features. John knew his stuff. He went from bumper to bumper on information about the vehicla and also all the warrenties. He had me sold at "hello" pretty much! :) I think he is by far the best salesman and I wouldn't even call him that. He is so much more than a salesman, he is now my friend and the person I will always go to, to by my vehicles. I bought the car there at a higher price, because of John Dias. Thank you, my friend!Sincerely,Kerra Smith

Isabelita

Sep 11, 2013

I have a good experience. Eduardo was very helpful . My husband is disable and he was very kind and brouth the paper for my husband to sing at my house. Thank you for make this process easy.

LuRodriguez

Sep 3, 2013

Working with Chris Oliva was like working with a friend that I had known for years. He was very helpful and patient with us. The manager Willie was also very friendly and helpful. The whole experience was well worth the nearly 4 hour wait.

nikitaanddem

Sep 3, 2013

I would recommend this dealership and salesman to anyone looking to purchase a vehicle. Jay Velasquez is a remarkable salesman who helped my son purchase his first car. From Jay to the manager to the finance man, everyone was exceptional. Please purchase your car at Universal Nissan and see Jay Velasquez he is such a nice friendly person.Happy Customer....N Gordon & J Mckenzie from Orlando

Brent13

Sep 1, 2013

Robin was up front with all of the information about the Juke that I was interested in. He also took the time to explain the process of how the dealership does it's business and there was absolutely no pressure. I used the Internet to find the dealership and I was impressed from the start. Josh Muniz, the financing whiz, took great interest in me and made sure that I knew every detail of the sale. Even when I left the dealership with the vehicle, thinking everything was settled, Josh kept working for a week to make a great deal even better!Both Robin and Josh went out of their way to keep me informed and comfortable with my purchase. I love my Juke! I believe I that I will be a "customer for life!"

carilynn5

Aug 31, 2013

Excellent customer service provided. Great location and ammenities. Wide selection of pre-owned cars. They made possible our goal price and target vehicles. Awesome experience.

kelzrn

Aug 28, 2013

I was very please with Chris as our Sales man. He made sure to listen to our needs, and wants, and made things go well. Thanks

LauraKessler

Aug 28, 2013

Eduardo was very helpful and patient with us during our entire time at the dealership. We drove 3-4 vehicles and he was very knowledgeable about what their special features were and whether they fit our lifestyle needs. Eduardo asked great questions to suggest new styles to us. We appreciated the fact that he knew we are on a budget with our daugther in college and helped us find just the right car, with a payment we could afford. He took great care of us.

ltousent

Aug 25, 2013

Great inventory and the sales team takes their time. Great customer service and I got a great vehicle and a great price. I will definitely recommend my vehicle and this dealership.

arlisa2701

Aug 22, 2013

I really didn't know what to expect when I went into the dealership. I saw a vehicle online that I was very interested in, so I met with Eduardo Del Rio from the internet sales department. My experience with him was absolutely wonderful. Not at one time did I feel pressured into buying the car. He was very knowledgeable, friendly and most importantly very professional. I will definitely recommend him and this dealership to my friends and co-workers. Very satisfied

Pamela78

Aug 21, 2013

Great overall service. Thank you! Chris was very attentive and seemed to really care that I got the best service and best overall deal. I wish there were more sales people like him.

jenniepoohie

Aug 20, 2013

Great experience. Friendly and honest workers. They adressed all concerns and went above and beyond to help me with my vehicle. Even with my credit issues I left with the vehicle I wanted at a great price.

CINDY2014

Aug 19, 2013

THIS WAS THE BEST CAR BUYING EXPERIENCE IN MY LIFE. NORM WAS EXCEPTIONALLY PROFESSIONAL PASSIONATE AND AMAZING IN HIS ATTENTION TO WHAT MATTERED TO ME AND WHAT MADE ME HAPPY OVERALL! RONNIE WAS RIGHT ON HIS HEALS WITH THE SAME PASSION AND PROFESSIONALISM. MY SISTER AND I FELT SO IMPORTANT AND SPECIAL EVEN WITH MAZINE IN FINANCE. HE MADE IT ALL SO EASY AND STRESS FREE! LOVE THESE GUYS!

ldm08032013

Aug 17, 2013

Fantastic Customer Service and unmatched attention in the midst of opening a brand new dealership location. Very personal, listened to the scenario I was wanting to achieve, and went up and beyond to make it happen.

StephenNicholas

Aug 14, 2013

Eduardo was very helpful in every way in answering all of our questions. He also was very patient as we went thru the process of buying the car and making our decision. Our satisfaction was a top priority by all of the employees we dealt with. I would highly recommend Eduardo to anyone looking to purchase a car.

carcar29

Aug 13, 2013

I went in looking for a Nissan Sentra. Eduardo was very helpful he got us a great deal on a Nissan Sentra SR. This was the first car I have leased myself. I was nerves and Eduardo was great he explained everything that we did and went over. Also before i left he even took a photo of me and my new car. If you go looking for cars ask for Eduardo at Universal Nissan!!!

roxanna8911

Aug 12, 2013

Eduardo took care of me at universal nissan. He was very patient and friendly,and made me feel very comfortable. Eduardo showed me all the cars I wanted to see, let me test drive them and did all he could to make sure I drove off in the New Altima I wanted at the most affordable price!. overall it was a great car buying experience, so if you want to buy a new car universal Nissan is where to go

AmandaRogovin

Aug 11, 2013

Eduardo Del Rio is a great salesman. I had a wonderful experience at universal Nissan. I left happy with what I wanted. Eduardo worked very hard in the process.

nat4

Aug 8, 2013

Eduardo Del Rio was very helpful, patient, and kind. If I had to recommend anyone to universal nissian to puchase a vehicle or just to look, I would tell them to ask for Eduardo Del Rio

Lizancarlost13

Jul 31, 2013

We were just shopping around but the professionalism, patience and willingness to negotiate the price to accomodate to our budget made our search to be over. We've got just what we were looking for, at the price we were willing to pay and even at a great interest rate. Great job by Jonathan and Charlie for being patient , corteous and friendly all the way. Highly recommended!

Zovishlack

Jul 31, 2013

Chris was friendly knolagible about vehicles and helped us get out of our vehicle with almost impossible circumstances and managed to overcome the impossible pay off.

Kandy1121

Jul 30, 2013

Chris Oliva had a level of professionalism & character I have not seen in the car sales industry- he was knowledgeable, trustworthy & truly cared about dinding the perfect car for me!! He worked along side Chris Gallagher to ensure my complete happiness that day & because of them -me, my family & friends will be customers for life! Both Chris' were genuinely excited for me & that translated through the whole experience which was the best Ever!! I have already told Eveyone there is No where else to purchase a car but Universal Nissan & to see them!!!

MaaM

Jul 28, 2013

I was amazed at the customer service, quality of work, friendliness, overall experience and price~ WOW!On Friday July 26, 2013 I purchased a brand new 2013 Nissan Rogue SV from Eduardo Del Rio. He went above & beyond the call of duty to answer the numerous questions my father and I asked. I arrived with the intention to merely "shop around" but Eduardo was so well equipped with knowledge about the Nissan that we ended up buying. Originally what drew me to Universal Nissan was their internet ad for a Brown 2013 Nissan Rogue, therefore once I informed Eduardo of this, he spent over an hour searching Nissan's vehicle inventory with us to locate this particular vehicle. Being that it is summer and we are in Florida ~ none of us wanted to walk the huge lots, so we drove another Nissan to look for the one I wanted. Eventually after searching high and low he could not find the "brown" Rogue, but we came across a brand new Platinum/Gray Rogue SV. He insisted that I take it for a test drive. The test drive was fabulous. Nissan's CVT transitioning transmission is super smooth, plus this vehicle has awesome gas mileage and even though I had done previous research on the Nissan Rogue & read that some drivers were not happy with their test drives, I absolutely loved my test drive. This vehicle is safe and drives as such. I wasn't shopping for a race car and I am a practical, sensible, part time UCF student and employee - therefore, my needs were met with great satisfaction!Norm LeBlanc made his negotiations with me seem effortless - he listened to my needs and made certain I absolutely loved this Nissan! I walked away with a very sweet deal. Bill S. the finance mgr. met both of my parents and spoke to all of us in fluent Spanish. Bill S. also made sure I was making the absolute right decision and introduced me to some fabulous offers. Thank you Team Universal Nissan! Before the night ended, Eduardo made sure he explained some final details about the 2013 Nissan Rogue SV to me. He also knew that my father wasn't feeling well so he bought us a couple of power drinks and energy bars for the drive home. =) Eduardo also followed us home to pick up my down payment and to give me a very thorough tutorial on all the SUV's features. As technology changes with the times, some us of get left behind, but Eduardo pleasantly brought me up to speed. Our day started at Nissan at about Noon and we did not leave the dealership until 8:00 pm or so. Eduardo definitely went a step beyond what the typical sales man is known for. Eduardo is a genuine sincere guy and I very much look forward to continue working with him. Thank you again Eduardo, Norm and Bill for all of your time and patience throughout this very important process!

GLHush1057

Jul 25, 2013

My daughter was buying her first car on a very strict, $12K budget. We drove around the lot looking for the car we saw on the internet. The salesman couldn't find it. I suggested he phone the office but no one knew if it sold. Then he said there was a car on the lot that was in her exact price range. I was leery when the car didn't have the price on it. Fast forward to the negotiations table; the car was $3700.00 more than she could afford. Three hours into this, we left. I was angry and my daughter was extremely deflated. Her first car-buying experience was the stereotypical experience people associate with used car salesmen. Shame on you, Universal Nissan.

boxkimmy

Jul 23, 2013

We were in the market to buy a new car using my preferred discount, already arranged for by my current company as an employee incentive. After my first search online, I received a phone call from Chris inquiring what exactly I was looking for and how he could assist. We arranged for a time to meet, and he sold me a car. It may sound too simple, but thats the way it happened! The experience was the easiest, most hassle free, most surprising business deal I have ever made!! At a car dealership you say? The answer is yes! Chris was happy to spend the time with us to go through the existing inventory to help select the exact model that was right for us. He explained the differences in features, prices, and comparisons of cars throughout the market. Once we found "the car" my preferred rate was honored without any question. I wasn't haggled, or overwhelmed with paperwork or hidden fees. Everything was presented in a clear concise manner. The final paperwork was expedited; we signed it and were out the door with our new car. However, not before everyone said thank you for our business and congratulated us on our new car! Not just our sales rep Chris, the receptionist, the general sales manager, other sales reps passing by in the halls, yes too. During the delivery of the car, Chris introduced me to anyone and everyone I may need in the future, the service associate and service manager who would book any future services to the car. He introduced me to his boss as well, and urged me to contact any of the people I met if I should need to. I didn't feel like I was at a car dealership throughout this sale. I felt as if I went to mall where I could peruse the merchandise at my leisure and then got to purchase exactly what I wanted, all while being gently assisted and pointed in the right direction. Thank you Chris!!! I love my new Sentra!!!!

Reghan777

Jul 20, 2013

After 2 weeks of xxxx car shopping, I went to Universal Nissan's website to look at their Internet specials and found a car I loved. I spoke w/ Chris Gallagher and decided to go and see the car in person. From the moment I arrived I was impressed. The customer service has been the best I have come across at a dealership. The whole experience was great! I will definitely recommend Universal Nissan to family and friends!

niki11286

Jul 18, 2013

I had a great experience with Eduardo. I found the car I eventually bought online and requested more information. He responded quickly to my inquiry and answered all of my questions. He also was very courteous and worked with me on the time I could come to the dealership and look at the car and was very informative. He was very friendly and enthusiastic about his job.

TLVMatta

Jul 16, 2013

We were greeted immediately by a warm smiling face eager to be of assistance. Ronnie S. went above and beyond to be courteous, informative, and helped us to select just the right vehicle per our needs. We selected a Pathfinder, it had all we needed and also extras that gave us that extra luxurious feeling we wanted. The price for the vehicle was very reasonable for the outstanding value. Universal's team worked with us as if we were family and made us feel at home. Their expert service technicians went straight to work detailing it to perfection and also repaired a scratch so well it was invisible when they were finished. We are so pleased with Universal and Ronnie S. that we purchased two vehicles that evening, and yet another Pathfinder two days later! We are truly a Nissan family with Ronnie and the whole Universal Nissan team! If you are in need of a new vehicle, do not hesitate to visit and speak with Ronnie Sibera at Universal Nissan, he will treat you how you wish to be treated, and help you have a wonderful car purchasing experience!!

Majz

Jul 15, 2013

This was the best experience I've ever had, buying a car. The employees such as Chris Green, honestly care about you and want to get the right car and price for you. They are a great team and I will continue to recommend universal nissan of Orlando to all my friends and family!

Iinocente

Jul 13, 2013

Excellent!!!!! Dealer they work with you and eduardo del rio really helped to get me the best deal!!! Will recommend to any one trully satisfy

Marco.inocente

Jul 13, 2013

Eduardo Del Rio assisted me with such professionalism that my wife will also stop by to purchase a vehicle from him. Marco inocente...Universal Nissan is the "better way to buy"

FranciscoRamos

Jul 12, 2013

Eduardo treated us with respect and courtesy. The helped us to chose the car that would fit our budget. I recommend this seller to all the people I know who want to buy a car. Excellent job Eduardo del Rio.

andy110

Jul 11, 2013

The customer service was great but the finance process was too slow. I will recommend my friends and family members to use Universal Nissan as their first choice when it comes to purchase a new vehicle. Keep up the good work!

leonardomrnd

Jul 4, 2013

this is our second car the we buy at Universal Nissan reason is because we have met chirs olive he person work hard for you

Mildred1

Jul 3, 2013

This is our 2nd. visit to Universal Nissan. The salesmen gave us the space to look around. When the time was right, Frank came to greet us. Lovely young man, took the time to answer all our questions, had patient with us. I can trully say that we left with a wonderful car and a friend.Sincerely,Mildred Bean

Edgar83

Jul 1, 2013

Excelent custumer service! Eduardo Del Rio was my seller, he answered all my question, helped me find a good car for my needs and also took me to the air port to return the car I had and it was not his job to do that, he really help me. All I can say is that I'm happy with the purchase I made and thanks fo r your help Eduardo. I will definitely recommend this Dealer to others. Thanks,Edgardo Reyes

IrasemaCruz

Jun 28, 2013

My husband & I were to this dealer in search of a good purchase and we had a great service by the sales agent, Alberto Santos and his Manager Joe Cruz, both worked the extra mile and we purchased a great vehicle. We are very pleased with the service and attention.Thank you,Gilberto & Ira Cruz

DavidTurner

Jun 26, 2013

We searched several dealerships, looking for the right used vehicle for my college-aged son. We were replacing a 2000 Jeep, and he really wanted something similar. We located a 2008 Jeep on the internet at Universal Nissan. I filled out the web based form to be contacted and received a quick response from Eduardo, who asked me to let him know the best time to reach me. We spoke the next day and he answered my questions and set up an appointment to come in and see the vehicle. The dealership is in the process of remodeling so they are working out of a temporary location, but they did everything possible to make us feel welcome. Very friendly, very courteous, free Pepsi fountain drinks while you wait. We took a test drive, worked out the details, and made a purchase. The entire process went very smoothly and my son was very pleased. Ed was very helpful and professional throughout the process, and Hiram in the finance department was also very easy to work with. I would recommend anyone in the market for a new or pre-owned vehicle take a look at the Universal Nissan web site, and set up an appointment with Ed. This is much better than walking up to the dealership and being approached by the first salesman who sees you because Ed will already have some idea what you are interested in and he will be prepared for your visit. Thanks for making this car-buying experience a great one Ed.

McRocha2005

Jun 24, 2013

After dealing with just about every Nissan dealer within 100 miles of our house, this is where we ended up buying. We had just come from another dealer with a terrible experience. Eduardo was ready for us to arrive and already had the keys to the one we wanted in his hands. He walked us to the car to look at it and prepare for a test drive. In his hand he already had a price, which was lower than the MSRP. Although not as low as I was going to go to buy, it showed me right away he was prepared to offer us a great price, without the hassle that the other dealers were. After some haggling, which is par for the course if you want the best price, we agreed on a price. We were there for about 4 hours, but they were super busy. In fact, after we were done with the price Eduardo made sure we were next inline to see the Finance Manager. The Finance Manager was a bit hard to undestand because he spoke extremely low, but he worked very quickly. After we purchased the car we got something we rarely see from a dealer... customer service. Eduardo sat down with us to go over all of the booklets and all the buttons on the car. He wanted to make sure that when we left we knew what to do with the car when we left the lot.Today is only day two, but I have a feeling Eduardo will be calling us today to thank us again. He seemed like that is the type of personality he has. He was extremely knowledgeable, which is also VERY rare in this industry. He knows everything there is about his brand of cars, and he doesn't BS you. He's there to make money, and I get that, but we also felt he was there to get us the best value and treat us with respect. I buy a new car every couple of years, and this was one of the better experiences.

ajonalu88

Jun 22, 2013

We went in looking for a car that could fit our budget and that's exactly what we ended up with. As well as peace of mind. Ask for Eduardo!

mangelicamedel

Jun 20, 2013

I can actually state that this is the second time we have done business with Universal Nissan/Huyndai. From the moment we entered into the dealership everyone treated us with respect and enthusiasm. Great greeting and warm smiles, genuine welcome. From there the attention from the sales person is beyond compare to any other dealership we have ever been into. This time around Mr. Eduardo Del Rio and Mr. David Santana were the two sales associates that helped us pick the right vehicle, price and payments without being pushy or overbearing; and most important of all respecting our wishes and budget. It was an excellent experience spending our Sunday at Universal Nissan. We got our red Nissan Sentra! Now, my mom is no longer a loyal Honda customer.Thank you Mr. Del Rio and Mr. Santana for being Great Sales People!!! Claudina and Angelica

mscutiep

Jun 18, 2013

Mr. Del Rio was professional, considerate and patient. He worked hard to get me qualified for the used car we could afford and that we qualified for. I will definitely recommend Mr. Del Rio to my friends and family if they ever needed a car in the future.

Brandon1015

Jun 16, 2013

I am 16 and my parents decided to go to Nissan to get me my first car, she called Eduardo Del Rio, the internet sales manager, and he got us an outstanding deal on a 2013 nissan altima. He was very kind and friendly, he helped to get us a great deal and we are thankful for that, I would highly recommend Universal Nissan for buying a nissan. The experience was great, you should definitely check out the dealership.

Lhemakili

Jun 13, 2013

These guys are amazing, they were very helpful, polite & professional. They made my car buying experience actually enjoyable & I would 100% recommend them to others.

walkergirl3

Jun 12, 2013

I gave the ratings I did because the person that look after me was very helpful. It was raining and came with an umbrella to get me. while waiting he bought me coffee and water, and he was very friendly. he has a great customer service personality. I was very pleased

samuels99

Jun 11, 2013

I was searching online and called dealer. Eduardo was efficient and friendly . He put me at ease and gladly invited me to come in . So I went to universal and was greatly impressed by the enormous lot with a sea of cars at my disposal . I was truly happy for choosing this dealership.

Beachbum8993

Jun 9, 2013

Universal nisson was a great dealership to work with. The sales associate Robin was very personable and down to Earth to work with. I felt the deal I received was fair. I would work with this dealership again and would recommend to others.

RGodfrey422

Jun 7, 2013

Chris was extremely friendly and helpful from the moment I found 2 cars online. After talking to him, he arranged for a time for me to meet him at the dealership so I could test drive both vehicles. Deciding which car to purchase was hard-I like them both! But I never felt any pressure from Chris-He was very knowledgeable and answered all my questions. Once I decided on the car he went into action to make sure I was out of the dealership in my new car in no time at all. I recommend Universal Nissan to anyone who need a new or used car-I especially recommend Chris. He made car buying very enjoyable and easy!

scardona1224

Jun 3, 2013

Angelo was very helpful, and very patient helping me with the purchase. We had a budget for the car payment and he was able to get a car for the price we need it. Thanks to him we are very happy with our new car.

marvia0117

Jun 3, 2013

Just drove by and decided to stop in since I was looking for a new(used) vehicle. Went in and Teo was eager to help us out. Worked with our price range and got us exactly what we wanted with no pushy sales people, best part was there was a complimentary salon for my daughters to get a manicure. Will be back when it's time to get a new car!!! Thanks Teo and Armine!

jerrymoore9231

Jun 2, 2013

My salesman was Robin Johnson, he was very knowledgeable about the car I was buying and answer all my questions. I will shop at Universal Nissan again and recommend them to anybody.

ksnell007

Jun 2, 2013

We have leased a vehicle with Nissan for the past 6 years, and this last visit has been the best yet. Chris Gallagher went out of his way to ensure we left their dealership with the vehicle we wanted - he even collected the vehicle from another location as they never had the color I wanted on their lot. Thoroughly impressed with the customer service here and so far I am loving my new 'Nissan Juke'. I wouldn't hesitate to refer Chris at Nissan to anyone looking for a great experience when buying a car.

linda5149

Jun 1, 2013

I just want to say that my experience with Universal Nissan was above and beyond my expectations. Thank you for helped me with the purchase of my Nissan Murano. Thank you Mr. Rivera.

victoria715

Jun 1, 2013

Again for our second purchase in 5 months, Eduardo Del Rio went above and beyond with our purchase of a new 370Z. I will highly recommend anyone in the need to purchase a vehicle to meet with Eduardo at Universal Nissan in Orlando. I have dealt in the past down in South Florida with other dealers and this is nothing compare to what we have experienced here at Universal Nissan Orlando. This clearly shows you that we returned again and if we can keep buying a car like buying a pair of shoes, with our eyes close, we will be back at this dealership again. Keep up the good work Eduardo!!! Universal Nissan should be very happy having a sales person like you.

Perezn74

May 31, 2013

I ended up buying a new Ford. However, I believe that Chris G. Is one of the nicest guy I have ever met and would definitely recommend him to family and friends.

Sm6

May 31, 2013

Just want to thank you for getting me approved on my first vehicle. I love my versa !! Thanks to you and your Internet team !! Go Nissan :)

fldanny

May 31, 2013

Through the years, I have purchased and leased many vehicles. I have dealt with the worst of the worst and now the best of the best .This process was truly the most pleasant car buying experience that I have ever been through. Your sales person Chris Gallagher was top notch! OUTSTANDING job Universal Nissan!

Hollis Rogers

May 31, 2013

Chris went out if his way to make sure we had a car we wanted at a price we could afford! Thank you so much!

Jessgirl

May 31, 2013

Thank you for everything. I appreciate all your help in being patient with me during this process. I'm am so happy with my vehicle. It has been a pleasure I will definitely return to universal Nissan

Killer55

May 31, 2013

ME AND MY HUSBAND ALWAYS GO TO UNIVERAL NISSAN FOR OUR CARS AND SERVICE. WE HAD A SALES REP NAMED CHRIS GREEN WHO WAS EXTREMELY KNOWLEDGEABLE AND FRIENDLY, AND VERY HELPFUL. WITH HIS EXCELLENT KNOOWLEDGE AND GOODNESS WE PURCHASED A NEW PATHFINDER 2013 IN MARCH AND AGAIN WE LOOKED UP CHRIS GREEN AND PURCHASED A NEW MAXIMA 2013 IN APRIL. I SAY IF IT WASN'T FOR CHRIS GREEN MAYBE WE WOULD NOT HAVE MADE OUR PURCHASES. IF SOMEONE DESERVES RECONGTION IT IS CHRIS GREEN.. THANK YOU.

Lou23

May 31, 2013

This was a wonderful buying experience. If anyone I know asks me about a dealership I will be sure to the recommend universal Nissan always.

Nataliegrist

May 31, 2013

Chris was so nice when helping me. He was knowledgable about all the cars and helped me narrow down what I was looking for. I would recommend him to friends and family!

maluko808

May 30, 2013

For the first time in my life a bought a car without spending my whole day in the dealership..No fighting over financing, I told them how much I had for down payment( very little) and how much I could pay monthly and that's what I got without those counter offers that I usually had at the other dealership.

brian_spence1123

May 29, 2013

A truly exceptional experience. I will be back in 3 years when my lease is due to work with Mr. Eduardo Del Rio. I will like to personally thank Management for recruiting such talent. A proven classy, knowledgable individual. Brian T. Spence.

SVCDU

May 29, 2013

Very nice experience at this dealership and especially with Chris Oliva. He was friendly and very professional. I felt 100% comfortable working with him. He was helpful without pressuring me. He was able to answer all my questions and find the exact car I was looking for. I would definitely recommend him to friends and family that are looking for a Nissan.

nycpblue83

May 28, 2013

Chris was a great salesperson, very knowledgeable and patient. He was the reason we decided to buy instead of thinking about it. He came across as wanting to help, not making the sale. I was tired and did not want to haggle and told him that. So he did not play any games and was to the point and quickly gave me his best deal. Will recommend him always. Also another person named Felix, was very helpful in crunching the numbers. He had a great attitude.

Ozzie30us

May 28, 2013

We came to universal Nissan cuz we got screwed by another dealership in the area. Right away everyone was so open to listening to our story and helping us. They took us around the lot and walked us through all the paper work and explained everything. We also got copies of all the paperwork unlike the last dealership. I will recommend Universal Nissan to everyone I can.

DudaCastro

May 28, 2013

I had been looking to purchase a car for 5 years and it was worth waiting.I did not only end up with a amazing car but also made an awesome friend. John knows his product and was very professional. We had to spend more then 5 hours doing paper work and negotiating and he made it be a fun experience. He spent the entire day working with us and he made it happen. He was wonderful.

jbaileysuarez

May 28, 2013

From the minute I park Mr Sultan Bash was very generous,friendly and always smiling.He offer some drinks,while waiting he ask me if i was hungry because he was going to get me a sandwich across the street, I just started laughing.Great experience.Thank you Mr Bash.

JakenRobin2013

May 27, 2013

I was in the market for a new car, wanted to see what Nissan had to offer and visited Universal Nissan since we were in the area shopping. Was immediately greeted by a salesman who assisted us in looking at a new 2013 Altima. We already knew what model we wanted but let him describe them anyway, then went for a test drive. So we get back to the dealership and I ask him for his bottom line price. The salesmen gives me the MSRP plus various add-ons, basically saying the car would cost sticker price. I told him no one pays sticker price, and asked him again for his bottom line price. He says he needs to go visit with the sales manager. 15 minutes later he comes back and says he can sell it to me for $1000 below sticker price. I told him that's still way above actual sales prices found on websites like Edmunds dot com and TrueCar dot com. Now he starts going into how the car is in hot demand and Nissan's are such great cars and it's mpg is so good, blah, blah, blah, and they can't really do any better. So I asked him if that was his final price, and he said I could make an offer. I told him I wasn't there to play the back and forth, and back and forth again, and back and forth for the tenth time game, just give me your best price. At this point he was again with the I need to go visit the sales manager thing, but I told him we weren't really in the mood to sit around for another 15 minutes waiting and would just leave with the last number he gave. Then he was like let me go get the sales manager and we can all sit down together. I told him not to bother, if they didn't have a bottom line price they could give me any better than sticker price less $1000, there wasn't much need to continue, we were still boatloads away from actual sales prices. So I left and ended up buying completely online, agreed on a price for a new car elsewhere and just went in and signed the papers. And I got it for $500 below invoice, LOL!

JohnTonack

May 27, 2013

I would like to express my sincere appreciation to the great team of people at Universal Nissan Orlando Florida.I reside in Michigan and everything was done over the phone. I was so impressed with the friendliness and experience ofUniversal Nissan's staff and I give them a Rating of an A+. Thank you Eduardo & Dahlia for making the vehicle transport to Michigan a big success. I will buy all my vehicles from Universal Nissan and I will definitely will tell other what a great place to shopfor a new or used vehicle.Thank you so very much and I couldn't be more happier with my new 370z.Thanks again Eduardo & dahliaJohn B. Tonackwww.universal-nissan.com/index.hhtm

odbojkas666

May 27, 2013

Great experience at Universal Nissan. It was our first time there and we bought our first Nissan right away, thanks to Ron Thomas. The place was packed with people and all the sales personnel was helping everybody when we got there. Ron walked up to us and offered his help even thou he was not working in sales department. We ended up staying a little longer then we planned but he and the rest of the team did an amazing job with helping us pick a perfect car for us. Thank you Ron and the whole Nissan organization. Will definitely go again when we decide to buy another car.

Walterwanda

May 27, 2013

Chris was concerned with what we wanted, not with what the company just wanted to sell. Chris spent the extra time to make sure everything was right. I highly recommend Chris.

mak16

May 24, 2013

We were very pleased with our sales person Keith Priestley. He was very friendly, and he made our car buying experience very satisfying. We would definitely recommend him to friends.

3193325

May 22, 2013

On 5/10/13 my wife and I entered Universal Nissan dealership parking lot, looking at the cars. Mr Guerrero greeted us asked if he could be of help to us. I told him what I were looking for.He was very professional, knows every details about the car we purchased. Mr Joe Cruz also helped us with the finances. We are very happy with the car.

clancy5374

May 22, 2013

Mr. Sacco spent hours letting me test drive the correct car or van for me he went over and above and wonderful and informative...and very helpful......

daanci

May 22, 2013

My experience at Universal Nissan was great and i would recommend buying a car here!!!!I had a very bad experience at Starling Chevrolet to the point where i was giving up on buying a car even though the gentleman that was helping me at the beginning of the transaction had good customer service cannot say the same for the guy that is in the back office Tony he is very rude and wants to fast talk you into signing so you don't realize that they are not charging you the price you were promised and once he notices that you know math and know what you are talking about he gets super rude and he even had a very discriminating reaction.But on the other hand Eduardo Del Rio from Universal Nissan made it so easy and didn't go back and forth with prices he was clear straight to the point with the prices that fit my needs, i first called and asked about the car and on my way with the previous experience i had with there so called competitors i was ready to be played around with but on the contrar very easy and the price they gave me over the phone is exactly what i was told when i got there.Super happy customer definitely recommend Universal Nissan and Eduardo to everyone!!!!!

EddieCO

May 22, 2013

Awesome experience at Universal Nissan, Edwin listened very carefully to my needs and made sure he met each and everyone of them. He was willing to give me all the information I wanted without any kind of commitment or pressure. This is my second car from Universal Nissan and I am definitely coming back.

Rob101

May 21, 2013

Mark was extremely helpful and very knowledgeable about the product. I would definitely recommend him to anyone looking for a Nissan in the central Florida area. Prices were cheaper than other dealerships and the process was pretty fast.

rob34

May 20, 2013

If you are looking for the best customer service team then you don't have to look further than Universal Nissan. The staff is above expectation, very inviting and always eager to help you. On April 18, 2013, I purchased a Nissan Altima and Sarfaraz Ahmed help me along with his manager Deya. Both were very helpful in providing me with all the information on my vehicle. Hiram Rivera, in the finance department was amazing too, He informed me about all the importance on having extra coverage on my pre-owned Nissan, which I thank him for all the insight. The most outstanding service was on the 27th of April, when my battery died and only couple of days after purchase, I brought my car back to the dealership and Sultan Bash, took his time from his work and with all the patience took me to an auto parts store and replace the battery for me at no cost. I was so relieved that I had my car running again with out no problems. I encourage any one who is in the market to purchase a new or pre-owned car that this is the place where you want to go and buy it from, no question asked. Thank you guys for everything Mily

lasexyvero

May 20, 2013

Universal Nissan gave me the best service. Everyone was super attentive. Despite my credit problems they really worked hard to get me a great deal. I am very happy with my payment, and my car!! I got exactly what I wanted. Carlos Vega and Guillermo Faria are the best!

Dena77

May 19, 2013

One of the best car buying experiences I have ever had!! Buying a new car can be a stressful and unpleasant undertaking; however, this was NOT the case this time. My sales consultant, Eduardo Del Rio, was respectful, knowledgeable and extremely helpful. At no time did I feel pressured and I received the best service possible. It was also a pleasure to work with the Financial Manager, Mazine Alaoui. They stayed well after hours on a Saturday night to complete the sale and did not rush or compromise service in doing so. I will definitely buy my next car here and would recommend this dealership to anyone in the market for a new or used Nissan!! Not only was the service worth the drive - but so was the price!!

philippkrickhahn

May 18, 2013

Keith was very helpful in helping me make the decision to purchase my new car. He was very friendly and worked fast and efficient and made several follow up calls afterwards to ensure that I was completely satisfied with the car, He stayed past his normal working hours the day I came in to make sure I was taken care of by the dealership, which I was.

kzepeda84

May 17, 2013

Mr. Tarik Taoudi was very professional and delivered every expectation we had. He treated us with utmost respect and he went above and beyond considering we had our new born children with us. He provided enternainment for them as they got roudy therefore it created a more friendly experience. He walked us thru different buying and financing scenarios and never over sold us. He made the buying experience as pleasant one and I would not consider going elsewhere to do business specially when you have staff like Mr. Taoudi. Thank you Tarik for the wonderful experience you provided to me and my family we are deeply satisfied with your work.

KrissyLynn33

May 14, 2013

I recently experienced a difficult situation with a newly leased Pathfinder. The dealership handled my situation with absolute grace, ensuring that I was well taken care of along the way. Keith Priestly has been extremely good at following up with me on a regular basis since that experience to ensure that I'm happy with my new vehicle. Henry and Alfonso in their service department are both wonderful to interact with as well.

Nancyjfrazier

May 14, 2013

Eduardo was AMAZING from the initial call to the end and after. I haven't purchased a vehicle in over 12 years.Eduardo worked with me to make sure I was happy.I will definitely recommend this location because of Eduardo. Eduardo even called and thank my brother for bringing me to his location. Best customer service!!!! Financial agent Adriano ( I hope correct spelling) continued the amazing experience. You have two exceptional employees. Thank you.

niceride2013

May 14, 2013

I visited Universal Nissan/Hyundai last week and was very happy with the service provided by sales consultant Mark Matadin, he was very helpful and patient with me. I didn't get to purchase the vehicle because I did not qualify based on my credit. But overall I was happy and will recommend Mark and universal Nissan/Hyundai in future.niceride2013

Ricocars

May 14, 2013

I visited Nissan a week ago and I was so impressed with the service I was provided by my salesperson Mark. I Test drive a 2013 Nissan Altima and I was well informed and felt comfortable with mark. I recommend universal Nissan/Hyundai to anyone.

lucas87

May 13, 2013

The staff was extremely helpful. From the beginning they allowed my dog to go inside and were always asking if I wanted something to drink while I waited. Mr. Sultan was eager to find out any information I asked. He gave his personal experience to help in my decision. His advice and experience made my purchase very smooth.

crtico72

May 12, 2013

Couldn't be happier with the decision on buying a used car from Universal Nissan, bought a 2012 Nissan Pathfinder with low miles for an excellent price and Keith Priestley did great making sure it was the right car for my family , I would recommend Universal Nissan to anyone looking for a new or used car, make sure you ask for Keith, he won't dissapoint you.

mkhalilny

May 12, 2013

Keith and the rest of the staff were very friendly, knowledgable and very professional. Buying a new car is usually a painful process, but Keith made it a breeze. Keep up the good work.

tonyghost88

May 12, 2013

I had the Greatest Experience with a Nissan Car dealership especially after I had a very bad one with Honda. I was very weary of car dealership and their gimmick but with Nissan I put my trust in their experience on how to be truthful and honest in their professionalism. I am more than happy with their work and dedication in professionalism. I will be a loyal Nissan car buyer and I also will definitely always recommend them. Thank you Nissan for your way of keeping it real. A.martinez

EricDiaz

May 11, 2013

It was a very good experience, I walked in only expecting to look at a car that I had thought would be good but I ended up buying the car the same day after all. The staff there were very helpful and I would definitely recommend anyone to shop for a vehicle at Universal Nissan.

DeisyCastiblanco

May 8, 2013

I WAS THERE THINKING THAT THEY WILL BE AGRESIVE TRYING TO MAKE ME BUY RIGHT AWAY, MY SURPRISE WAS BIG WHEN CARLOS TOLD ME THAT I CAN GET ALL THE INFORMATION TO MAKE A SMART DESITION., I COME BACK TO HIM AND GET THE CAR.

Fernandocabrera

May 8, 2013

I love the way I was treated, I recommend Carlos Cabrera, he was different from others sales that I being with, thanks Universal Nissan, and thanks to Carlos too.

mdonegan1

May 7, 2013

This is the fourth Hyundia we have purchased from Universal, the fifth we have owned. Both sale and service departments are great - very professional. Pedro talvarez was very helpful and went above and beyond in every way.

Klayfhord

May 5, 2013

FYI...Bought a Hyundai Tucson and not a Nissan. There's no option to select. Hyundai. John Booth was very helpful and not pushy. He made my buying experience with Hyundai comfortable.

sue34747

May 5, 2013

Robin Johnson was very accomodating and helpful in meaeting my needs in a vehicle. He was very knowledgable in vehicle description and was more than helpful in descrbing the features. He took the time to ensure that I knew all that I needed to know about the vehicle before I drove it off the lot. He was very friendly and professional. This was the 4th vehicle that I purchased at this dealership since 1999 and my husband has purchased 2.

Truestart

May 5, 2013

John was very helpful with the product knowledge and variety. I went in to see a new Altima, A-class customer service but I'm still shopping..I give credit to great dealerships like this one!

bmweekes

May 4, 2013

My husband and I came in last week, just to browse around for an upgrade to his 2005 Altima and we spoke to John. He was very informative and courteous and we enjoyed talking with him. He definitely knows his way around the lot and was extremely helpful to us. We would highly recommend him and Universal Nissan to our friends and family in search of a car. We're still trying to make a decision on the upgrade.

gasguzzler

May 3, 2013

I went in an wandered into the parking lot by myself, hoping to compare the new altima to the accord. I bumped into John, and he was very knowledgable though I could tell he was new and he explained he was he did try his best and ran back and forth to get me the answers I needed. I didnt buy that day but certainly would consider it in the future....Though John was a little clumsy...he is a great honest guy to deal with and made my day.

nferrer65

May 3, 2013

My husband and I have purchase/ leased 7 vehicles from this dealership in the past 13 years. Our salesman, Sarfaraz Ahmed, has always made us feel comfortable and trusting. The financing/ paperwork has always been efficient. The staff is great. I've witnessed the growth and it is a total pleasure to do business with Universal Nissan.

Orlando46

May 1, 2013

Our experience was a complete bait and switch. They told us that they had a specific car on the lot and we were even told they were pulling the keys so that the car would not be sold before we got there, later that day. When we arrived the car they tried to sell us was completely different. No leather, no sun roof etc. The sales manager and salesman were very disrespectful and rude. We feel that they knew that the car that they showed on their Internet site was never in their lot. They just wanted to get us to the showroom and force something else on us knowing that we were in desperate need of a car that day. Well we did not nor we will ever buy it from Universal Nissan of Orlando. Horrible experience

bright123

Apr 30, 2013

Thank you again Tarik for the wonderful experience... I will be telling all my friends and family how professional and courteous you were with us.

JessicaS76

Apr 30, 2013

I went to 4 different dealership before going to universal nissan and I can say that I got the best customer service here. Tarek did a great job and was very patient with us. I personally felt that he had my best interest in mind the while process. The whole sales team was very professional and friendly, I will definitely recommend universal nissan to my friends and family and send them to Tarek. Thank you for a great customer service. Keep up the good work !

jinessa

Apr 30, 2013

The sales guy was very friendly and helpful. I will definitely go back once I am ready to proceed with the purchase. He explained the difference among the vehicles that I was interested in and although I didnt purchase the vehicle he remained professional and friendly.

kalli

Apr 30, 2013

Tarik T was very helpful and friendly, he answered all my questions and i was very satisfied with the service. i will recommend the dealership to anybody i know and Tarik T for his good service.

MElawadi

Apr 30, 2013

Tarek is very friendly and also very professional , skilled and not pushy, he had my best interest at all times, efficient , active and not pushy

Miroslav11

Apr 30, 2013

If you want to buy a car. That is the right place. Good costumer service.knowlegable stuff. Tarik was very helpful and friendly .it was a good experience

AnneAllen

Apr 29, 2013

I just want to commend Tarik and Axel, associate and manager, at Universal Nissan in Orlando, Florida, for the most enjoyable sales experience I've ever had at a Car Dealership. My wife and I thoroughly enjoyed the time spent there to look for a suitable vehiclewithin the confines of a fixed income budget. We literally viewed dozens of vehicles before a selection was made and not once did the pair become anxious to finish the search. They would always insist that customer satisfaction is their number one goal and that is exactly what we got, satisfaction. We will highly recommend Universal Nissan to all our friends and relatives, telling them that Universal Nissan is the place to go to buy a vehicle, without the customary hassle normally associated with buying a car. Again, thanksto all the personnel who we met there, and how well we were treated by all. John and Anne Allen

qaz11qaz

Apr 29, 2013

John was not pushy and seem to be truely involved with what my needs were. He really seemed to care about finding me something that I would like and did not have to settle for something else

maorincon3

Apr 28, 2013

Excellent customer service and a great team of friendly professionals. It would be a good idea to start providing two keys for any pre owned vehicle that is purchased.

jcm1

Apr 27, 2013

My experience at Universal Nissan was a very enjoyable one, contrary to my expectation (of car buying). The entire team was friendly, organized, and professional. Though they are currently occupying a temporary sales room, they ensured all customers felt welcomed and comfortable. The employee I worked with was Carlos Vega. He was genuinely personable and knowledgeable. He ensured I felt comfortable, in all regards, before making the commitment. With this level of service, of both the employee and dealer, I would have no problem recommending this experience to anyone that is interested. Now, my expectations have changed.

Sema4417

Apr 27, 2013

Buying a car is usually a stressful experience however here everything went smooth and the staff was amazing! In addition the dealership is very clean and organized and I love how they offered to give me a manicure and refreshments while I was waiting. I have to give a special thanks to joe Cruz and frank Guerrero. They made me feel at home and both were very thorough and answered all my questions. frank really knew everything there was to know about the car and Joe Cruz is an excellent manager. I will recommend all my friends and family here and I recommend if you need anything to deal with these two gentlemen as they made my time at Nissan a breeze.

amandah0613

Apr 26, 2013

This was the BEST car buying experience EVER. We originally test drove a car with Carlos and just weren't sure about the purchase. John was fantastic and went above and beyond to take care of us. We couldn't be happier all the way around. Jose R in finance was the kindest and most thorough auto finance person I've ever worked with. We will recommend Universal to everyone who is interested in purchasing a vehicle and will make it a point to come back our selves.

awilda_burgos

Apr 25, 2013

My son was with several thousand dollars of negative equity so I thought that it would not be possible to get out of my lease since I was already over my mileage. Eduardo Del Rio made it happen with a lot of patience and his New York way of speaking was just so cool. Thank you Universal Nissan for employing such a knowledge driven individual. I will be back and recommend all my loved ones to you and Mr. New Yorker...

belkyspichardo1029

Apr 25, 2013

I was introduced to Eduardo Del Rio by a friend who had recently purchased from Mr. Del Rio. I had a very low score and really doubted that I would be leaving Universal Nissan with a vehicle except with my old jalopy. After being turned down by primary banks I was not feeling the realization of good news. Eduardo kept insisting on a bit more money down and he was able to find Santander bank to pick up my financing. I would like to thank management at Universal Nissan for employing such a non pushy talented individual. I am originally from NJ and retired to Orlando and its been a wonderful experience thus far. Que Dios Te Bendiga Eduardo.

mrjsmith

Apr 19, 2013

My visit to Universal Nissan was very nice. I was introduced to a salesman by the name of Keith Priestley. Keith answered every question my wife and I had and was very knowledgeable about every vehicle I asked about. The best thing I liked about Keith was the low/no pressure approach he took with my wife and I. They also gave me a fair deal on my trade in sight unseen. I would highly recommend Keith Priestley to any of my friends and family members who are looking to purchase a new/used vehicle.

aletabatts87

Apr 17, 2013

I received a Capital One mailer thinking that I was able to purchase a vehicle for $30k from Universal Nissan. I made an appt with Eduardo Del Rio and when I met him reality sunk in. He explained that it was a pre approval and although I had bad credit I assumed that with the mailer I was in a perfect situation to buy. After several turn downs from banks I was sick to my stomach BUT Eduardo never gave up. I was finally approved and drove off with my new Sentra. To make matters more interesting my 20 year old daughter was with me and he said a good possibility existed that she can also get into a new vehicle. Sure enough Shalon drove off with her new Versa hatchback. We love you dearly Mr. Del Rio for making a dream a reality and thank you Universal Nissan.

coronadoana221

Apr 17, 2013

First class experience. Wonderful customer service and an exceptional sales person(Eduardo Del Rio) and a truly awesome dealership. Love the free nail salon and refreshments.

ivetz

Apr 17, 2013

I had a chance to deal with this dealership when I purchased my Altima , everything was great, the salesman was very knowledgeable and helpful, I would very much recommend this dealership and the salesman in particular .

ramirezalejo2

Apr 17, 2013

I was skeptical at first since I had been turned down numerous times at other car dealerships. I really wasn't expecting anything different from Universal Nissan but just decided to stop by. I was greeted by Eduardo Del Rio and boy was I wrong. Mr Del Rio showed me an interest that made me feel like a million dollars.. I was credit challenged and with a minimal down payment he made it happen and I was able to get my Altima.

Cperez1169

Apr 15, 2013

Ronnie was great. He was very patient and didn't push me to make a purchase. Wonderful experience. Will definitely go back to Universal Nissan when I'm ready to purchase again.

Jacks2310

Apr 15, 2013

I had an excellent experience purchasing my Nissan Rogue at Universal Nissan. Chris Gallagher and every staff member I came in contact with that day were extremely helpful and made it a pleasant transaction.

meganmn123

Apr 15, 2013

I will definitely recommend Chris Gallagher to others. He did a great job making my experience very pleasant and I look forward to working with him again in the future.

Hyundaisonata2013

Apr 14, 2013

I purchased this Hyundai Sonata not a Nissan. Based on the features as explained by George who was very knowledgable and carefully delivered that knowledge, ensuring that I understood.

bob113

Apr 12, 2013

I was very happy with my decision to get a car at this dealership, my salesman was very professional and very pleasant, it was my first time buying a car, so I was a little nervous , but I very happy with my versa .

Cgaskins53

Apr 12, 2013

It was a wonderful and exciting experience! Everyone, especially Eduardo, were very nice. Even had my first manicure and for free! :). Love my car too!

DierdraTorresLopez

Apr 12, 2013

I entered the dealership very scared and leary. The customer service and understanding I received eased my fears and allowed my purchase to be a fun and pleasant one. I did not feel pressured or rushed. I was in complete control and with this being my very first experience purchasing a car, I was quite impressed! I can say I will return to Universal Nissan for my future vehicle needs!

GabyNavarro77

Apr 12, 2013

Had an exceptional experience because I didn't feel pressure from Ronnie. I felt comfortable and at ease. Ronnie cared about my needs and made sure that I chose the right vehicle for me. He took his time and answered all my questions and concerns. I am in love with my new Nissan Murano and will recommend him to all my friends and family. Being a women and buying a car can be intimidating, but Ronnie made the experience exceptional. Thank you Ronnie for all of your help.

Andrea2727

Apr 11, 2013

Robin Johnson was very helpful and informative. The team work hard to give me a great deal and the car I wanted. Robin went above my expectation by providing me with the spare key a few month after purchase. Great people. Highly recomend.

DoreneMulcahy

Apr 11, 2013

I had a wonderful buying experience. Keith was understanding, and took his time with me. I didn't feel rushed, or pressured to buy. Everyone was very friendly!

Lapri516

Apr 11, 2013

Keith was very friendly, and professional. I am extremely picky, and he was very patient with me. He took the time to understand exactly what I needed, and helped me find the perfect vehicle. I absolutely adore my new Sentra!

Monicavilla

Apr 11, 2013

Carlos was great , he guide me to get the best for me, now I am happy with my new car. Whole Universal Nissan team is great.

krauj005

Apr 10, 2013

Once i spoke to chris the internet sales specialist i was sure that i would be buying a car from him.i had a great experience and will be buying my next car from nissan too.

Panchy17

Apr 8, 2013

Eduardo and his team work extremely hard for us to get our Quest and exceeded our expectations all around. 10 of 10 is our rating!!!!!

Radicalmovementinc

Apr 8, 2013

Dealer had a great inventory, lots of selections for every price range. I was very pleased with the friendliness and transparency of the staff. Edwin was very patient, fun and made it a priority that we left satisfied with the right car and the right payment! I would recommend my entire family to buy from here and to look for Edwin!

moscow987

Mar 30, 2013

The dealership and people working for it are customer service friendly. I will buy my 2nd Nissan car there. I have searched other car dealers, but got the best price here at Universal Nissan Orlando

LVZ65

Mar 26, 2013

This Dealership has gone downhill in a Bad way ! Their Parts Dept. overprices parts (Compared to other area Nissan Dealership's) by 10% or more ! When you call for parts , they act as if they are doing you the CUSTOMER a favor by looking a part/price up !?!? The Service Advisor I spoke with to have work done to my vehicle also had a serious attitude problem , know it all that doesn't listen to a word you say to them about the problem experienced , again I thought I was the customer paying for a service not a charity case asking for a donation ! I had a friend who recently purchased a Sonata , a friend of a friend who knew a salesperson that could get him a great deal on a used Sonata . Long story short , they jerked his chain over and over till he walked away and was contacted by the GM of the Dealership three days later , asked if he was still interested in the car, the friend told him "are you serious ! " , he then told the GM what had taken place about switch and baiting the price the GM replied "I had no Idea"and apologized. The GM made right on the deal , but he obviously doesn't realize the shysters he has employed at his dealership ! I bought a car from them back in 2003 and from then till now is like night and day.*** Warning*** , take your business somewhere else , Universal Nissan doesn't respect you as a customer nor does this Dealership doesn't deserve your hard earned dollars !

grandmasmurano

Mar 24, 2013

Best customer service i've experienced!!! Patient , attentive, friendly and knowledgeable. No pressure. Went for a test drive and was shown how things worked. The dealership itself was very clean and inviting even with construction going on. Chris drove car to my home and showed me how everything worked. I can't complain about the price because they beat the lowest price I had from another dealer. I'm looking forward to a good experience with the service department when the time comes. I love my Murano and hope to have it for many years. Thanks for the wonderful experience.

jsdavis1974

Mar 6, 2013

We contacted Mr. Johnson on the internet. He responded quickly and was very informative in our initial email contact.When we arrived he greeted us quickly and gave us his full attention in looking for the vehicle we were interested in leasing.It was the best car buying experience we've encountered in a long time. EVERYTHING went smoothly and we were driving our new car home in less than 4 hours. Thank you, Robin, for being so attentive!Steve and Janice Davis

lroantree

Mar 3, 2013

I have been a Nissan buyer for over 20 years. I had a very bad experiance at Hill Nissan in Winterhaven Fl. At that time I swore I would never deal with Nissan again. I serviced my vihicle at Universal Nissan and always had a great experience there. It was totally different than Hill. When My lease was up I Purchased the vehicle from Robin Johnson at Universal Nissan. What a breath of fresh air. No more BS. He did a terrific job and it was a pleasure purchasing the Pathfinder. It restored my faith in Nissan. The finance person was great and very honest. I expect it from Nissan and it was a pleasant change from my treatment at Hill Nissan. I would deffinately recommend Robin Johnson and Universal to anyone shopping for a new vehicle. Thank You Robin

WilliamMisczak

Mar 3, 2013

I decided to give Universal Nissan a try, when I began to see many cars being the Universal Nissan tag. I stopped in after work and a few hours later, drove off the lot with a new truck. My sales consultant was very knowledgeable. I would recommend Universal Nissan for those looking for a new/pre-owned vehicle.

vikmeister13

Feb 26, 2013

This is the second car I have purchased with Robin. He was great to work with! He was concerned with my needs and what I was looking for, and keeping me within the price I wanted to spend. He made sure I was comfortable and that my business was appreciated. I plan to buy my next car from him as well!

JustynRowe

Feb 21, 2013

I bought a car at this place because my loan provider was offereing a lower interest rate, and boy did I get screwed. I bought a car that had previous damage on it but was not reported. They were dismissive and agressive and combative when I contacted them less than a week after when I discovered the damage which was confirmed by a friend who works at a body shop. After several follow ups they agreed to see it and then of course the song and dance happened here. They promised to fix all of the work and even go above and beyond, gave me their word, showed me the paperwork and then sent me on my way. From there the nightmare continued in scheduling issues, and just plain lying. They are a company with no integrity and honor and I'm ashamed for myself for buying from them, and also for being recommended to them. I'm formally lodging a complaint with the BBB and my credit union. I will warn everyone I know about this place and certainly not say a kind word about them, as I feel violated and frauded. The worse part is when I went back they had several 2012 cars on the lot that had rust on the cars. I pointed it out and they ushered me inside... I would not doubt that this place is selling some cars that were under water or in sea damage. I'm beyond disappointed, the worst car experience in my 25 years of buying cars.AVOID UNIVERSAL NISSAN LIKE THE PLAGUE.

Reddfish1

Feb 9, 2013

I drove a company car for many years and did not look forward to purchasing a car upon retiring because of the typicallty high pressure salesmen in the auto industry. I found a car to my liking on line and called to inquire if it was still on the lot. It was and I got an immediate "VIP" appointment. I also printed the page that offered a better price on line than at the dealership.With fear and trepidation I met with Joe Cruz. He was the consummate professional: knowledgeable, courteous, and low-key as to sales. He wanted me to be totally satisfied and took me for a test drive. It was a great experience: finding a car, paying a reasonable price, having all paperwork completed quickly, and driving away in less than two hours. I'm sold on Universal Nissan!

taylorcy

Feb 4, 2013

Robin was so great to work with. I bought the car over the phone/via fax before moving to Florida and everyone was very helpful and very customer service oriented. They definitely go above and beyond!

dbrown51767

Feb 1, 2013

I had a very difficult situation where I was upside down in one vehicle, but needed to get a new vehicle for myself and my teenage daughter. Many dealerships would not even take the time to speak with me. After contacting Universal Nissan, I was able to be in both vehicles within two days of my initial contact. The staff worked hard to make sure we could have the vehicles we needed, at a price we could afford.

dtmtsp

Jan 31, 2013

It was time to upgrade my 2001 Altima. Since I purchased my prior one here, I decided to visit them first. I'm glad I did. They had a great selection of the 2013 Altima's and I was able to find the perfect one. The exact color and features I wanted. The sales process was easy and they worked hard to get me the best financing. I ended up getting a lower rate than the initial quote! The staff is very friendly and works hard to get you in the car you want.

ejacks624

Jan 29, 2013

Called to speak to dealership about a new Quest. Rebates were great and I had a trade in. Set up almost everything over the phone and through email. Went after work on Friday to get my trade appraised. Did not expect the deal to happen that night. Six (long) hours later, I was driving off the lot in my new Quest. They managed to keep me in my price range with my down payment. Very happy.

cruella

Jan 27, 2013

This was the GREATEST new car buy I have ever had.. Robin worked endlessly to make it happen. Great guy and dealership. I recommend Robin and the dealership to everyone looking for a new car.

rvazquez

Jan 14, 2013

I have been looking around for over a year and finally came across the Nissan Altima through the internet. Went into the Universal Nissan and Charlie Peets made my dad and I feel right at home. A++ Rating on the customer service. He worked diligently and explain the different types of Nissan Altima makes in a manner that was easy for me to make a decision and the price was ideal to my budget. Needless to say, I am really happy and excited with my purchase. The Quality of the vehicle has surpass my expectations and I thank Charlie Peets for making me feel like I made the best purchase.

mari13

Jan 7, 2013

Very good customer service, great people to work with.I felt comfortable with Joseph, he explained all features of the car. Gave me a good offer.

Awilda Burgos

Jan 5, 2013

Eduardo del Rio and Dahlia went above and beyond to get me into the vehicle I wanted at a payment within range I was looking for. They were very professional, courteous, and knowledgeable. I would highly recommend Universal Nissan to all my family and friends. Again, I would like to commend Eduardo and Dahlia on the great service they provided and for making this purchase experience a smooth and unforgettable one. Good job guys, Keep up the good work!! All 10's in my book.

randybonsai

Dec 29, 2012

Chris Oliva and the quality of the product are the TWO reasons this deal was made. He is a great rep for his company. Knowledgable, Friendly and very Patient. It is obvious that he loves what he does.

rwsmith1153

Dec 19, 2012

Chris was great to work with. He was a very honest and straight forward guy. I would have no problem referring friends or family back to him

Amaria81

Dec 16, 2012

Greatest Car buying experience thus far!. staff goes above and beyond to help with your needs to get into the vehicle you want..Thank you Universal Nissan!

ty7782

Dec 11, 2012

I made an appointment to see Eduardo and was greeted promptly and he was very friendly. I went in to just browse and ask general questions. He made me feel at ease and there was little pressure. After test driving the vehicle, I had a few concerns. He brought the manager over and we discussed and resolved my concerns. Eduardo was extremely helpful and was able to get me a great rate and deal on my new car. I will definitely recommend this dealer to anyone searching for a vehicle.

ellie922

Dec 8, 2012

this by far was the best experience I have every had. Charlie Peets and John were amazing the made the process so easy for me and assisted me in detail through everything. I was very nervous when I walked in and after dealing with both of them I walked out amazed and very happy. Universal Nissan has two of the most caring and understanding and profesional customer services sales persons I have ever encountered. Thank you both.

cookie197534

Nov 12, 2012

this was the best day of my life ....for me and my son....I told everyone at my job about the best time ...in dealership......thank you josh

Dagmarrios

Oct 29, 2012

Chris exceed my expectations! I went to see a used car and he explain us the qualities and opportunities of a new car. He understood my needs and follow what I wanted. He did an amazing job and I already started to refer him to all my friends and my clients too!

RamonaLew

Oct 14, 2012

I had a very wonderful experience!!! I searced online for a Nissan Altima and I found one on Universal's website!!! It had a great price and very low miles!!! I called and was connected to Chris Oliva. He immediately went to work and emailed me the information about the car. We set up a meeting time and I came in that evening and test drove the car. After, we got the paper work together and I left in my new car!!! The process was smooth and seamless and Chris was very friendly and helpful!! I'd recommed them to anyone!

BJYoung

Oct 9, 2012

Robin Johnson worked with me in obtaining my new Altima, and he was absolutely, the most helpful, patient, knowledgeable, caring, fair salesperson ever! Thank you!!!

fgrenovations01

Sep 26, 2012

Both my wife and I were very pleased with our purchase and how smooth the process went. We visited other dealerships and because of the unique nature of our situation no one seemed to be able to help us. We were surprised at how Brett our sales person confidently assured us that he would be able to meet our goals. Sure enough he was able to get us a vehicle better than the one we originally thought we would be able to afford and for less money than we thought. They really helped us and we are very thankful.

blgabler

Sep 7, 2012

The staff at Universal Nissan were extremely friendly and accommodating. Robin Johnson never pushed us to purchase a vehicle that was out of our price range and was very understanding of my budget. I would most definitely recommend this dealership to anyone.

faris.aziz

Aug 31, 2012

This was the best buying experience I have had. I purchased a Nissan Juke 2012 from universal Nissan and Mr. Robin Johnson was excellent in coordinating all aspects of the transaction. He really went the extra mile to take care of everything he took care of licensing and tags for the car after the sale.I cannot say enough about his dedication to making me happy and keeping me informed of every step of the process. I will definitely buy from him again. Thanks

Rominski90

Aug 31, 2012

The experience at Universal Nissan was one of a kind. I bought my first car in August and it was an easy and smooth purchase. I would recommend this dealership to all friends at the workplace and at UCF. Thank you once again.

hrsalterjr

Aug 28, 2012

This was a truly "no hassle" experience. Price was negotiated up front via the Internet, we came in and test drove the car and left 1.5 hours later with a new Sentra. Very pleased with the experience.

GabbyM29

Aug 21, 2012

Chris was amazing to work with! He worked really hard to get us the best deal he could, and he was really nice and friendly. You could definitely tell that he had a passion for not only Nissan, but for helping his clients as well. He definitely made sure that I was 100% satisfied and happy with my car before I left the lot. I would highly recommend both Chris and the Universal Nissan dealership for anyone looking to buy a new car.

marcia.corbett

Aug 21, 2012

Here's what made this my easiest, most pleasurable car-buying experience yet.1) The Internet functionality gave me the information I needed so that I knew what I wanted was in inventory.2) The phone calls in advance by Robin Johnson collected information about me that allowed him to have everything ready for me to customize my experience, and make it as fast as possible.3) The closing negotiation was respectful and transparent.4) The financial closing was fast (although probably a little too fast)5) The walk through of the car to orient us to it was thorough.These were the primary aspects of the experience that were so positive, but I was also impressed with the greeting, the appearance of the dealership, and the high-energy environment.

torrjes

Aug 20, 2012

well this is my 3rd new nissan purchased at universal nissan ,as always they where great i had a new salesman (chris oliva)he is a great and profesional salesperson very helpfull thanks,chris o torres family

gina.pritchard.81

Aug 18, 2012

Everyone was very helpful and patient with me. They took time to answer all my questions and helped me find the car that was just right for me.They followed up with me and overall the service was very good. FInding and buying this car was time consuming, but I'm happy with the results.

k.obrien

Aug 17, 2012

The dealership and the salesperson (Chris Oliva) were wonderful to deal with. The vehicle was ready when they said it would be and Chris took the time to go over the vehicle from end to end with me. We were never kept waiting. Everyone was a pleasure to work with. We are VERY happy with the vehicle and the deal we received. We will definitely be back!

albiebk

Aug 12, 2012

Recently bought a sentra spec v from universal nissan and walked away very plaesed and satisfied. The whole experience great, Eduardo Del Rio was very helpful and informative,also didnt pressure us and he worked for us to get the deal that was rite for us. Had a very good overall experience and would recommend everybody to the dealership and espcially to Eduardo.

10altimauniversal

Jul 22, 2012

Eduardo truly considered and explored my needs and wants. I had to remind myself that he was a car salesman, because it felt as if I had a friend helping me with a difficult decision. I did not feel pressured as with other dealerships. I would return to this dealership and ask for him the next time I purchase a car.

Noemi2415

Jul 19, 2012

The reason why I gave the maximun rating for both the Nissan Dealer and mostly to Joe Cruz, the sales representative, was that from the very first moment we entered the dealer a very proffesional atmosphere prevailed. All questions were answered properly , and the Nissan Sentra we selected was very nicely introduced to us by Joe and even a ride was given to show he great performance of the car.

levinhg

Jul 17, 2012

We worked with two individuals, John Booth and Adam ___________. Both were very good and nice guys. All in all we were satisfied with our purchase. John certainly spent a lot of time with us explaining the workings of the Sonata Hybrid. As usual there was a frustration with the length of time the process took, but that apperas to be par for the course.We had some frustration relating to some items that were out of their control:1) We were not happy with the restrictions Hyundai placed upon us in terms of exterior and interior colors. We did not like the yellowish (?camel) leather that was obligatory with the certain exterior color options. Why was this? I would have preferred the red exterior, but we could not stomach the leather color that came with it.2) My 2nd option was to get a Blue exterior with the grey leather, but there were none of these available, even after waiting 2 weeks. This was disappointing as well. So we had to wait a long time for our third exterior color choice.In any event, I now have my car and I'm happy with its performance thus far. We'll see if it holds up as well as the other three Hyundais that I've purchased over the years.

mbarcia

Jul 3, 2012

The sales person I dealt with was very kind and tried his best to find exactly what I was asking for. After a few tries we finally found it. I have been determined to get a manual trans again and this man was kind enough to look every where possible to find me the car I was going to be happy with. I am truly happy with my purchase and can't thank him enough.

Sheila061491

Jun 30, 2012

because he really help me find the i that fit me and made me feel comfortable he was nice and friendly i will buy another car ifi had the money lol

fencenator

Jun 27, 2012

I met Eduardo Del Rio when I arrived at Universal Nissan approximately three weeks ago while looking for a potential new vehicle which I accepted. I have good mutual respect for Eduardo as he helped me select the best possible vehicle at the best possible price. I enjoy driving my blue Nissan Altima. I can't complain at all about how my Altima drives and performs. This is my third Nissan Altima from Universal Nissan and it has proven to be a very reliable car for me.My only regret which has nothing to do with Eduardo's exceptional customer service. My only regret personally is that I procrastinated a bit from not turning in my 2009 Nissan Altima sooner. I could have taken advantage of Universal Nissan's sales event from this past Memorial Day. At the same time, Universal Nissan did send me correspondence. I just wish that I had the chance to save even more money if possible. I understand that we all have to make a living, and I get that we all work hard as possible to earn everything we make. I just wish I had the chance to maximize even a better deal as possible.Overall, Eduardo, and the rest of the sales staff at Universal has worked with me real well over the years and to that, I am very grateful to drive a Nissan from Universal Nissan. Thanks again.

Nissanrougue

Jun 25, 2012

Charlie Peets(friendly, fun, knowledgeable)-We did not feel pressured to buy. Charlie helped us select the right car for our needs at a fair price.