Used Cars for Sale at University Volvo in Charlotte, NC

Ed Bryant

Oct 25, 2016

We had a rear brake noise with our XC-70 and called University Volvo for an appointment. I was expecting 1-2 days before they could work me in the schedule. The person I spoke with indicated they would make room to the our car that afternoon because it could be an important issue with the brakes. After service inspection it was determined that the XC-70 needed rear brake pads.The work was completed in a reasonable time frame. We have bought several new Volvos from University and the experience was been excellent, during and after the sale. I highly recommend them.

Turneratecmins.com

Oct 24, 2016

Scott, TJ and the rest of the staff could not have been more helpful with the roof leak in our sunroof.It sounded like I had a sealed gold fish bowl in the back of my car!You techs took out the seats & carpet and did a great job of cleaning out the drainage area from the sunroof.While the repairs were going on, I enjoyed the use of one of your new SUV's for nearly a week.You guys do a great job and get it done when you say you will be finished . . . .really do appreciate your work.Best from,Tim Turner(Customer since 2005)

Kcar

Oct 20, 2016

Really great job of putting you at ease--and wonderful work and service. I would gladly recommend this location. They were patient and so helpful. I have brought my car here for all major work.

Mermaid$24

Oct 20, 2016

Me. Baker was accommodating, friendly and professional. He listened to me and exceeded my expectations. This experience makes me happy that I just moved to Charlotte.

Julia1231

Oct 19, 2016

We bought a used car. After many months it started using oil. They helped us document the issue and eventually replaced the piston rings at no charge. I still can't believe that they stood behind a used car with no warranty. Their commitment to the customer is amazing. Buy your car here.

LucyD

Oct 1, 2016

Everyone was great and workes hard to meet me where I needed to be.

RKG

Sep 25, 2016

Wonderful people and the very best when it comes to service. Couldn't ask for any better.

Robk8918

Sep 25, 2016

I have been a longtime 12 year customer of University Volvo and they have always treated me in a professional and friendly manner! They know these vehicles inside and out! Tanya, Art, Scott, and Phillip really work at building the customer satisfaction rapport. An excellent Volvo dealership from sales to service!

Bradley

Sep 13, 2016

I came into the dealership late on a Saturday afternoon with my 5 year old in tow to test drive an XC90. I ended up deciding to purchase and Daniel and Greg couldn't have been better with a) staying late to finish the purchase with me and b) putting up with a 5 year old who would have rather been ANYWHERE else other than where he was. They both made the process every easy and moved everything along as quickly as possible! Thanks guys!

Wylie

Sep 12, 2016

This Dealership is both highly professional and exceptionally helpful. I would not hesitate to give them all my business in the future. Thank you for your service.

modus

Sep 10, 2016

Everyone was friendly and helpful. No pressure. Found the car we wanted! We are very happy and would definitely purchase from them in the future.

HCW719

Sep 6, 2016

Everyone I met was friendly and helpful! Great experience from the being to end and I would recommend this dealership to anyone. Matt and Greg were both very knowledgeable.

Ken Tuell

Sep 2, 2016

I had a 120K service done on my Volvo S-40. Knew this would be an expensive one, and I intend to keep this car for a while, so knew it was a worthwhile investment. There were also some other issues found during the inspection, so I had them done as well.Well- my wallet took a hit....$2,200! However, the " emotional sting" was lessened due to the exemplary customer service afforded me. Art, Tanya and George took care of me with travel to and from the airport, as I had travel on business while I had the work done. Helped alot as I live almost 30 miles from the Volvo dealer.Thanks!Ken

Christi

Aug 27, 2016

Great customer service. Pick up and drop off at work. Efficient. Great gal driving

fabrice l

Aug 26, 2016

Great experience. Bob has been very helpful and answered all the questions we had. When we came to pick up our vehicle, it took no time to fill all paperwork and even though it was a used car, Bob spent significant time going through the car with us.

Harry Freedman

Aug 23, 2016

Absolutely great experience! our salesman Matt was great!!

Lindaklein

Aug 18, 2016

University Volvo is the best service place on the planet. There are no words adequate for me to describe how wonderful the people in the service department are. Not to mention all the rest of the employees who are super wonderful toI. I wish that they worked on cars other than Volvo so that I could bring my moms car to them. They are absolutely positively the best!

James Link

Aug 17, 2016

The team at University Volvo has always made my buying experience truly exceptional. I appreciate the sales staff knowledge and fairness, and the quality of my new Volvo is second to none.

alisia76

Aug 14, 2016

With many times purchasing a vehicle. This was the first time I did not feel pressured or overwhelmed. Love the atmosphere; friendly and honest dealership. This made my experience stress free.

Bean1216

Aug 7, 2016

I started looking at Volvos late last year after driving an XC90 and falling in love with it. I was looking for a very specific XC90 with a combination of features that specifically met my needs. I started working with AJ back in April and immediately I knew he was going to treat me fairly and be honest about what I wanted, the cost and options involved. AJ and I have exchanged several dozen emails since and he has always been very professional, quick to respond and eager to help. When we couldn't locate the car I wanted, he worked with me on ordering a 17, and keeping me updated throughout the process. The car buying experience was really exceptional. AJ took the time to show me all the features of the vehicle (and there are a few!) and made sure I was comfortable with it before leaving. Greg in Finance was also excellent and provided the best financing experience I've ever had. I didn't feel like I was being rushed and we went through every section thoroughly and I was able to ask questions along the way that really helped me understand what I was signing. They both made great recommendations and have already followed up and made sure I have everything I need. Service like this is hard to come by, especially when buying a new car. They've made me a Volvo customer for life, thank you Gentlmen! It was truly pleasure.

Jean

Aug 5, 2016

This was a very good buying experience. Staff was very knowledgable and great to work with. Love my car..

grammy

Aug 1, 2016

I purchased an S60 here a number of years ago and was very pleased with the service I received at that time. Well, AJ and Greg are still giving great service!! They went above and beyond with my purchase to work with me and make it a good experience. They are knowledgeable and extremely helpful. I couldn't be more pleased.

MonteBK

Jul 31, 2016

I had a ding in my passenger side door so I called University Volvo and spoke with Arthur. He told me that they had a guy who specialized in that sort of thing and that I should bring the car in. Well, when I dropped by, they repaired the ding in about forty-five minutes and I was on my way. I was very happy with the sales experience/process at this dealership and the service is just as good.

Kim Medlin

Jul 28, 2016

The service staff was extremely polite and professional. I wholeheartedly recommend them! The work was performed promptly. The results were perfect. Great job. Tonya Burleson was a dream to work with.

Flash 123

Jul 26, 2016

I bought 2 Volvo cars within a week. AJ Varrichione and Greg Cole were very efficient and patient.They were courteous and went out of their way to explain things.They also introduced me to the Service Manager, Mr. Baker.I am impressed with their honesty and how they go out of their way to make sure you understand the Volvo products.Over the past 30 years, this is the best Auto dealer experience I have ever had.

Fred

Jul 24, 2016

Thumbs up! Awesome people. Low stress experience. Low key atmosphere.

Lisa Moyer

Jul 23, 2016

Great experience all around. Sales staff was straight forward and honest, a pleasure to do business with.

Itsmevc123

Jul 19, 2016

I had a very pleasant experience with RK! He made the transactions easy to complete and I was able to pick up my vehicle within the next day! It was clean, beautiful and an absolute dream to drive away!

Marty

Jul 18, 2016

All my experiences with University have been great....from purchases to any service or even questions...Makes this process smooth and quick...always respectful of your tme

Jamie Williams

Jul 14, 2016

Great experience! Kind, courteous staff! Was offered a courtesy car to go shopping since service took 3 hours.

Kim Eagle

Jul 11, 2016

Car inspection - quick and great service. Second visit to dealership - this visit for car inspection. Painless and fast process!!

StratcatNC

Jul 9, 2016

I hate car dealers and avoid the interaction if at all possible. This has been the first experience with a dealer in which I felt like a customer and not a target. They were never pushy, always courteous, respectful, and genuinely care about the customer experience. I will be a longtime customer of theirs after my experience today.

CoryD

Jun 29, 2016

Mike and his team are phenomenal people. Would highly recommend seeing them if you're looking for a Volvo.

Jim

Jun 27, 2016

always a good experience at University Volvo, would recommend this dealer to everyone

Nicolle Thompson

Jun 23, 2016

As always, University Volvo service department was top notch.

JS SC

Jun 20, 2016

Absolutely, hands-down, the best car-buying experience I've ever had. These guys go above and beyond to make sure you are comfortable with the entire process, from test-driving a vehicle loaded with intimidating bells & whistles to the financing process, these guys know their stuff. It's no wonder they win awards for their service every year. I know I'll be loving my new car for quite some time, but when it's time to upgrade, there will be no question where we will return to get the deal done.

Robin

Jun 20, 2016

I recently shopped for and purchased a new XC60 at University Volvo and I absolutely love the car. It's even better than what I'd originally asked for. On top of that, the shopping and buying experience was a pleasure (as ideally it should be but sometimes isn't for a woman, or a man for that matter). I worked with AJ Varrichione. From the first test drive to the pricing to the paperwork, the tone remained upbeat and friendly. Communication was great. We worked out the details/pricing through a couple of emails, and I never felt pressured. Picking up the car took half an hour, working with Greg Cole, and I left feeling happy in my new Volvo. I couldn't have expected the car buying deal to be so easy but it was. Glad I ended up buying here and would recommend to others.

Rogerline H. Lee

Jun 18, 2016

I have been a customer for more than 15 years; and have always been satisified with the professional and high quality of service provided by Ms. Tonya Burleson.

smitvv

Jun 15, 2016

Best Volvo dealership and service department in Charlotte area. I drive an hour to them and it is well worth the trip. I only take my Volvo to University Volvo.

Ed Bryant

Jun 14, 2016

Our XC70 was in for it's 30,000 miles service this week. Every aspect went smooth as always. Scott was the service advisor and during the write up he explained in detail what was to be completed. Art oversaw this process and provided additional information. Both were very thorough.The car was finished on time, everything completed, and washed.We have been pleased with the quality of service and have been a long time customer at University Volvo after using two other dealers.

Brian Crowell

Jun 9, 2016

Went in for 10K service. Appointment time was honored, loaner car was provided, time spent at dealership was reasonable. Satisfied overall with services provided.

JPH

May 27, 2016

The sales and finance staff went beyond the call of duty to accomodate me. I called to inquire about the 2016 Volvo S60 and picked up the vehicle the same day. Greg Cole and Daniel Lechner at University Volvo provided exceptional customer experience.

Jennifer Galecki

May 26, 2016

Daniel (salesman) & Chris (finance mgr) were amazing... I was under a time constraint - they promised & delivered to have me back at work when needed. I've emailed questions after the sale & they've been responsive.

Tom Lunt

May 26, 2016

Great group of people. especially Bob Kennedy.Very clean place

Brad1969

May 23, 2016

Located a used SUV at University Volvo via Cargurus/internet. AJ, the internet sales manager, made this the easiest vehicle purchase we've ever had! Since we live over an hour away, All negotiations and pre-work done by email so we were in and out of the dealership in less than an hour, which included a test drive.

Kim Eagle

May 18, 2016

Scott is outstanding!! Great experience. Not sure that the detailing included the back of my wagon (inside) but otherwise, great!thanks

Alex Stewart

May 17, 2016

Overall great experience buying a new XC60. They were very knowledgeable about their vehicles (for a first time Volvo buyer). Daniel especially was great with a very patient approach and got to understand our needs and wants in order to help us drive away happy. And the dealership went out of their way to get the process completed quickly so that we could go enjoy our new car. Highly recommend this dealership and Daniel in particular.

MonteBK

May 9, 2016

I met with AJ Varrichione and the whole experience--from the moment I walked into the dealership to the vehicle pick-up--was just great. There was no "hard sell"; and AJ acted as if I were his only customer. He was very attentive and made sure that all of my questions were answered. In addition, my wife and I met with Greg Cole and he was just as professional. I couldn't believe how quickly we went through all the paperwork with him.

Christopher

May 7, 2016

It was wonderful dealing with AJ Varrichione and the staff at University Volvo. I cannot express how pleased my wife and I are with the vehicle and the dealership.

Sam100

May 6, 2016

I took my daughter auto for some minor repairs and while in the dealerships possession they damaged the drivers door handle. They admitted to the damage, how could they not as the handle was ripped off the door, and agreed to replace the handle. When my college senior daughter picked the auto up the high and low beam light handle was damaged- she would not have seen this until dark and necessary to use high beams. When brought to their attention the service fellow, Scott and their service manager, side with the tech whom, of course rejected he damaged the pieces- same service dept and tech who literally tore off the door handle. Of course, too replace the door handle, you have to disassemble the door, from the inside, and easily a unfocused tech could have leaned on this pieces and damaged it while he was working on the door- the piece didn't decide to snap on its own. Nonetheless, the dealership assumed working with a college kid, young adult, they could simply blow off the issues... and they did. So, now I have to sue this dealership for property damage while the vehicle was in their possession. They have had great reviews but I guess they feel, what the xxxx, a college kid... but they didn't think of who maybe the parents were... big mistake!

TedAxc90

Apr 25, 2016

Daniel was a true professional every step of the way. The shopping experience was a pleasure. Communication was excellent. Team members stepped up and stepped in for each other during the delivery. I would highly recommend Daniel, AJ and Jeff to anyone.

William S

Apr 20, 2016

In the course of two phone calls, we had a car lined up with the specs we wanted at a fair price without haggling, follow-ups, etc. We had approached other Volvo dealerships in town/region and had very different experiences. Repeated calls, only to get offered a car that did not meet our expectations, with little/no discount from MSRP offered. Efficiency, courtesy, and no-nonsense price offerings. Matthew was a great sales contact.

Happy Customer

Apr 20, 2016

Everyone we met here was courteous, friendly and helpful. We can't imagine how our wxperience could have been better. I will certainly be back,

satisfied service customer

Apr 18, 2016

service has always been outstanding through University Vovlo. I only wish they were closer to my house!

David Trull

Apr 14, 2016

I got a great payment and VIP service. Best Dealership I have ever been to.

MandJK

Apr 12, 2016

Finding the best deal on a quality vehicle sometimes requires one to expand their search to a completely different state. This can be stressful and time consuming for many reasons. Some of us only have a small window of time to go car shopping, so when traveling out of state to look at a car, you want to make sure you know what you're walking into before you make the trip! I asked AJ for honesty and detail on the used car we were interested in, and that's exactly what he gave me. It was just as described when we got there, and even then, there was no pressure to buy. After 2 test drives and an unbeatable deal, we purchased a beautiful SUV for our growing family! I hate car shopping, but I would gladly do it again if it meant working with such an outstanding team as University Volvo!!

Bonnie Nelson Johnson

Apr 9, 2016

We were interested in overseas delivery. At the time I inquired, we lived in New Mexico and knew that we would be moving somewhere near Durham, NC. I did research on overseas delivery and Volvo dealers in North Carolina. Your agency stood out. We could have used a dealer closer to our home, Mebane, but we wanted to have a quality experience. I emailed Bob Kennedy and asked him about the program. We kept in touch by email. After getting settled in Mebane, I contacted him again and set up an appointment. In December, we met with him and got our car ordered. The timing was based on our desire to go to Norway and Sweden (where we have many cousins and have visited before) and avoiding the real bad weather and the peak of tourist season). Through out the process, Bob has been just great. He makes buying a car fun! ( I would rather have major surgery than buy a new car from a dealership!) He is the perfect salesperson for overseas delivery. I hope that your service turns out to be as good as the sales process.

XC60 owner

Apr 6, 2016

I just purchased a 2011 XC60. It took me a while to decide on what I really wanted, but I had a great salesperson who helped me. I think I'll be very happy with my decision.

Nancy Schwoerer

Apr 4, 2016

I had a very good experience working with A.J. and Greg at University Volvo...A.J. was my salesman and Greg handled the finances. Both of these gentlemen were top notch. I highly recommend them both!

Darbrew

Apr 1, 2016

It was a pleasure to do business with AJ (sales) and Greg (finance). I must say that it was truly a smooth, transparent and refined car buying experience. Good job to all at University Volvo!! D. Brewer

Amy Pfaff

Mar 30, 2016

The service was done on time. The staff kept me informed as to what was going on and when the service would be complete, Very satisfied.

Adam Workman

Mar 30, 2016

Great experience buying our first volvo! Never drove a Volvo before, but love the experience, safety, and luxury. The sales person, Daniel, and Finance guy, Greg, were both great. I was in and out quickly and am loving my first few days with our new Volvo. I would highly recommend this location and this team to purchase your next Volvo.

Lois Holmquist

Mar 25, 2016

purchasing a second key for my 2008 volvo wagon Service Staff kept me informed of the progress and when to expect the part to be available

JeffLord

Mar 15, 2016

I saw a used 2006 S80 online and decided to pop up and have a look. AJ was very professional and courteous. Loved the car and the purchase process was nice and smooth. I would recommend AJ and University Volvo for anyone looking for a new, or used, Volvo!

Julia S

Mar 15, 2016

Great experience buying 1st Volvo. Straight forward pricing. Informative salesman and finance partner. Will be back for certain. Loved the online site to check out the cars as well.

Maggie

Mar 14, 2016

We purchased a Volvo 25 years ago from University when we lived in the Charlotte area. We now live in the Columbia SC and decided to come back to University to buy our XC70! Service was excellent, they gave us a competitive price! Couldn't have asked for a better experience. We have owned 15 Volvo's and our advice would be to buy from a dealership that only sells Volvo's and we highly recommend University and AJ Varrichione!

bartletts4

Mar 11, 2016

Love my new s60. I was treated fairly and the car is perfect for my needs. I started the process online, which was helpful. Then when I got to the dealer the process was smooth.Thanks

CarolKevin

Mar 10, 2016

AJ responded to our request for information on a weekend when the dealership was closed with a very nice email. He then followed up with us the next day as he said he would and found us the perfect car at a great price. The closing process with the Finance Manager was seamless and enjoyable. Would recommend them highly.

car132

Mar 1, 2016

Came in for scheduled maintenance- scheduled the appointment with a gentleman named Scott who was a pleasure to deal with. Art (Arthur?) managed communicated related to my appointment while I was there and as usual, did a fantastic job. He is personable, professional, and handles details very well. Art has managed many visits with me recently and similarly does very well.

Mark Lockman

Feb 29, 2016

Bought our 2nd vehicle from AJ Varrichione, an overall pleasant experience with knowledgeable people (AJ and Greg Cole). My wife and I both drove to the dealership and while there my car had a flat tire. AJ and the staff changed my tire for me. Great customer service.

Robertjodom

Feb 29, 2016

AJ was amazing, this was the easiest and most pleasant car buying process. He listened very closely to what I was looking for and worked around my schedule. Couldn't possibly say anything nicer about him as a salesperson it was incredible working with him. 10 stars in my book!

Lexington

Feb 28, 2016

Exceptional service! Attentive to every detail. They always promptly and thoroughly answered every question and concern. AJ actually "hand delivered" my car and Greg made sure I had the best finance rates available. The service department was also extremely thorough and efficient. Thanks for a great experience.

tarhoosier

Feb 12, 2016

Technician diagnosed from test drive and went to technical service bulletin to determine proper repair.

Roberta & Dick

Feb 11, 2016

We brought our XC60 for annual detailing and it was returned to us looking like a brand new car.Thank you, University Volvo!

T. Preston

Feb 10, 2016

Best car buying experience I have ever had. From start to finish everyone I dealt with was professional and courteous. I knew immediately that the staff at this dealership knew exactly what they were talking about. They were all extremely knowledgeable. The salesman took all the time I needed to show me everything on my new vehicle, from explaining the Nav system to how to operate the bluetooth.I have nothing but positive comments on all aspects involved in the purchase of this vehicle from University Volvo.Great job, keep up the good work. I just wish this dealership was in my home state of Ohio!!!

1divah

Feb 10, 2016

This dealership has always treated me well I am a new member of the Volvo family and art and his team at the University Volvo dealership in Charlotte have always treated me with courtesy somehow they make me seem to believe I'm the only car that they're servicing that day and they actually recognize my name when I call and my face when I show up there awesome service has been great they have responded well to every meter issue that I bring up keep up the good work guys

Chancevoughtcorsair

Feb 10, 2016

Best car buy experience I have ever had. Period. Staff is friendly, knowledgeable and efficient. From the initial phone call to inquire about a new vehicle to the time I drove off in a new V60 everything could not have gone more smoothly. A fair trade in price for my previous vehicle to a very reasonable price for the V60. I could tell immediately the staff at this dealership knew what they were talking about. Everyone was courteous and made a great impression with me.Great job, keep up the good work!! I would not hesitate to buy another vehicle from University when the time comes,

Phil D.

Feb 10, 2016

In and out, no charge. Can't beat that! The car did not need tire rotation and the service folks were honest in not charging us for a service we did not need.

Volvo1

Feb 1, 2016

The Volvo V60 Cross Country is the only car I have ever bought that is not a Subaru! Great experience with AJ and everyone we came in contact with at University Volvo. The car is awesome we are planning to keep it for the length of the great 120,000 mile extended warranty - if not longer.

GEPJr

Jan 22, 2016

Like a lot of people, I was really excited about the new Volvo XC90 and it was clear from the start that AJ and the others at University Volvo shared my excitement. I decided to order the T8 plug-in hybrid. As is common with a lot of new products in technology, there were inevitable delays in the delivery of my new vehicle. However, I was always kept up-to-date with the latest and never felt like I had been forgotten. Once she finally arrive, AJ took all the time I needed to explain every feature of the vehicle with me and I've never had a more painless experience in financing a new car than I had with Greg. They were even happy to look outside of Volvo financing to find the best fit for me. Would definitely recommend.

Jfb

Jan 21, 2016

We shopped at several different Volvo dealerships when purchasing our new XC90. This was by far the best dealership we dealt with. AJ was thorough, very responsive to questions and very helpful and informative on educating us on the new car! He has even been available after our purchase to answer questions as we learn how to use all of the features. Greg made completing the deal easy and seamless! Everyone in the dealership is friendly and helpful and they definitely have the best pricing ! I can't say enough good things about this dealership.

J. Kane

Jan 7, 2016

The most pleasant buying experience I have ever had in my 40years of buying all types of cars.

Julian Spain

Dec 30, 2015

EXCELLENT experience for the buyer and waiting customer.

Vera wiliams

Dec 19, 2015

Art is awesome. Keep service desk covered with proper staff. Would love it if waiting area was more secluded. Otherwise art keeps me coming back

Chelsey Harwood

Dec 17, 2015

University Volvo offered a great experience when purchasing our new vehicle. Everyone was nice and very knowledgeable about all Volvo vehicles. After visiting other competitors, my husband and I were pleasantly surprised by the quality and friendliness of University Volvo. We would highly recommend University Volvo to anyone looking to purchase a vehicle.

customer

Dec 17, 2015

the service was exceptional...almost no waiting time to get my car serviced.

Shirlee

Dec 11, 2015

The people in this dealership are wonderful!!! Completely efficient and knowledgeable. I love my Volvo. When I went through the shopping and selection part slightly over 1 1/2 years ago, it was amazing. As a woman, I had always dreaded shopping for a car. Car salesmen always tended to treat me...a female...as though I was ignorant and patronized me with laughing responses to my questions. That life long experience totally changed, and for the better when I went to University Volvo. As long as they are in business...that is the only place I will now shop for a car. While I live in Matthews, I will do the drive for their service and respectful attitude.

Mmccarter5

Dec 8, 2015

AJ was an absolute pleasure to work with. Extremely knowledgeable, professional and patient as we moved through the process. AJ is always very responsive and let's you know everything he can upfront. I'd recommend he and Greg to anyone, they do a great job.

Barry Moss

Dec 1, 2015

Always courteous and professional. Even though my Volvo was purchased used from another dealer I am treated as though I purchased new from University Volvo. Great place to do business with.

Lucy Chege

Nov 30, 2015

Always professional, addressed my issues promptly. Ms. Tanya (manager) was fantastic when I informed her that my light came on and I did not call for an appointment. She took me right in.Thank you University Volvo.

M. Porter

Nov 30, 2015

Excellent, quick service replacing a dead battery.

P.F. Hollingsworth

Nov 23, 2015

Fantastic...excellent service!!!!! They identified my problem as to why my check engine light was on. They gave me a car to use while they serviced mine. You have great people working for you at University Volvo.

M Holland

Nov 8, 2015

We drive clear across town to get to University Volvo for service on our C70. They are always pleasant, courteous, do add great job, and even loaned my wife a car when repairs took longer than anticipated. We will continue to take our vehicle to them and feel confident about buying from University again when the time comes.

Ricardo

Nov 6, 2015

I had a great experience with AJ and the whole University Volvo team. They were very transparent during the whole process and kept me informed as to when our car would arrive. The new XC 90 is a hot item and this staff is very knowledgeable about all its new features. This car was a surprise gift for my wife and they made it possible ... a huge bow was also included. Thanks again AJ and Greg

Monette Manly

Nov 5, 2015

The service department at University Volvo is so attentive and professional. They fixed my car and lent me a loaner for the few hours it took to finish. My car was washed and my wiper blades were changed. I didn't even know they were dragging! Their recommendations for new tires and the correct type made me feel that my safety was their priority.Nice people, especially Tonya, the service manager and Art, the service assistant.

Rob

Nov 1, 2015

It's always a good service experience at University Volvo.

Nancy Sekinger

Oct 2, 2015

I bought my car from another dealer in North Carolina but my service appointments were awfulso I started coming to this Volvo dealership and my experience has been wonderful.I love my car and very happy to have a great service department for all my needs.

Fred Pugh

Sep 29, 2015

Great group of people! Mike Spinks was incredibly knowledgeable and AJ in finance was a great guy to talk to about all things cars and all things Volvo!

lverner

Sep 29, 2015

This is the 2nd time that I have purchased an SUV from University Volvo. Recently when I purchased the new 2016 XC90, I worked with both Jeff Goodman and AJ Varrichione. They were both extremely knowledgeable and professional, and I really felt like they wanted my business and tried to create a deal that I would be happy with. I also worked with Jeff Goodman 4 years ago when I bought my first XC90. I would recommend this dealership to anyone. The employees are extremely courteous and I did not feel pressured into making a decision. I am very happy with my new car. Leslie V

Rogerline H. Lee

Sep 22, 2015

I always enjoy working with staff member, Ms. Tonya Burleson. She is very courteous, professional, and knowledgeable about the various services needed and provided by the dealership. I have worked with her for approximately 15 years; and always request her when I am in need of service(s).

Mack nut

Sep 7, 2015

I had my 09 S80 serviced at this dealer and they bragged about how much better they were than Charlotte Volvo. I get my car back and the very next day my lower splash gaurd under the engine falls off. It is destroyed. Never had this happen with Charlotte Volvo working on my car. Let's see if university Volvo steps up and replaces it like they should. Will report back later

Bill

Sep 4, 2015

Looking for a quality used vehicle. Test drove several at University Volvo. Daniel was a great help and give me a good price on my trade to seal deal. Three days after buying 2013 S60 noticed a cut in sidewall of tire. Called Daniel and new tire was ordered and replaced at no cost.

Lucy Chege

Aug 27, 2015

TJ Burleson and her team are outstanding. They were knowledgeable and professional during the process.While waiting I was updated several times. Thank you Team University Volvo keep up the outstanding work.

Mark S

Aug 24, 2015

Life's events sometimes get in the way of finishing things less important. Such is the story of purchasing our new XC60. Despite coming close on two different vehicles over several months I was never able to commit. On the third go around AJ and Jeff patiently went to work once again, identified a vehicle and structured a very competitive deal. Apparently third time was a charm as the deal was finalized on a Friday with delivery the following Tuesday. Throughout the process AJ remained patient and professional. Over the same period I visited the dealership numerous times, seemingly always on AJ's day off - No problem as Jeff seamlessly took charge. When day of delivery finally came I was once again pressed for time. The University team professionally accommodated as AJ helped familiarize my wife with her new Volvo while Greg and I finalized the transaction paperwork. Here again no last minute sales antics, just efficiency and professionalism. Next year I hope to replace my X5 but unfortunately for BMW University Volvo is likely to be my first and last stop.

Roberta Hamborg

Aug 20, 2015

Tanya, Art and the staff took their time to determine what the problem was and to research the solution. The entire process was outstanding. Thank you, Roberta Hamborg

Chris

Aug 16, 2015

Awesome staff, including Sales, Service, and Parts. No need to go anywhere else!

Brad Herrmann

Aug 13, 2015

Mr Kennedy in sales is special. The car service was prompt.

Chris jones

Jul 22, 2015

A.J. made me feel like his only customer. Super knowledgeable, friendly, and no pressure. University Volvo has been our choice for car buying for the last 10 years. Theyve earned our trust, respect, and our repeat business. Special thanks A.J. for coming over on your VACATION day to finalize the deal. You just don't get that kind of commitment anywhere else in Charlotte. Cheers! Chris Jones...proud owner of a new 2015.5 S60.

Sarah S

Jul 19, 2015

Great service. Polite, knowledgable and efficient staff.

RufusR1

Jul 17, 2015

Terrific Service/Parts Dept. for Volvos......personal handling of repairs, estimate on target w/ final cost.Service completed as projected....loaner car available if unforeseen repairs/parts became an issue. Owner has 4-Volvos, they have all been serviced at University Volvo beginning a "0" miles, so....this service dept. must know how to keep them humming along!!!1) 212,000 miles2) 238,0003) 142,8504) 21,500

Tom Corazzo

Jul 16, 2015

Prompt and friendly service. They got right on the issue and solved itThanks

Susan Pieper

Jul 13, 2015

Dealer enabled me to set an appointment at my convenience. The waiting room was comfortable. Detailed information related the results of my service. My wait time was exactly as I was quoted. It was nice to ride home in a clean car.

Teresa C.

Jul 12, 2015

TJ and her Service Dept Staff are the best! They stand behind their Volvo products. They make the customer feel like they are the only client they are working with that day. We will continue to work with University Volvo in the future.Thank you!

Leigh R.

Jul 7, 2015

Not only was the regular service completed on time, the service representative helped me work through two other issues (bought my XC 90 from them in 1994 and love it every day) I was considering. She talked me out of both of my thoughts into two different solutions, saving me money and producing great results. These are stand-up folks; sacrificing money for themselves to help me maintain a 10 1/2 yr old favorite. University Volvo is no longer convenient for me, however, I will continue to drive across town to get there.

Amadeo Valdez

Jul 7, 2015

Thank you for helping me find the exact car I was looking for. AJ was super helpful and laid back! They even delivered the car to my job!

Atldanielle

Jul 7, 2015

I moved out of Charlotte. So when it came time to get a new Volvo it meant driving 3.5 hours to do so. That decision was a no-brainer. Working with AJ and his finance team is so easy. I trust after multiple comparisons that this was the best deal and the best customer service. Highly recommend!

MICHELLE

Jul 6, 2015

This Volvo dealer has great customer service and friendly staff.

Mbraun218

Jul 2, 2015

Being in sales myself, you learn to read ones personality. I throughly enjoyed AJ's laid back, yet informative style. He was always quick to answer any questions, and made my new purchase a breeze. I buy a new car every couple of years and no one I've worked with in the past handled the transaction quite like AJ and University Volvo. I look forward to doing more business here for many years to come!

MLWeaver

Jun 24, 2015

I've been looking for a nice used S80 for quite some time & had put in the word with the dealership closer to me (where I had purchased previously) to help me find one to no avail. After numerous online searches of dealerships in NC & VA, I found the car that seemed perfect for me at University. AJ Varrichione was top-notch in all of my online communications with him about the car...always very courteous, prompt & well spoken. We made the drive over to Charlotte not knowing for certain that we were going to make the purchase, but upon arrival the deal was shortly sealed. AJ was right on top of getting everything handled for me...even with our last minute decision to trade. Jeff Goodman was just as pleasant to deal with, handling the paperwork in the absence of the regular finance guy. Charlotte was quite a ways to drive (there & back) in one day, but everything was handled so seamlessly, we left very pleased with a great car & a very fair deal!

Y.L.

Jun 20, 2015

My service repair experience was wonderful. I always feel like I'm important.

Judy Pryor

Jun 18, 2015

The customer service was excellent. Everything was explained to me in detail and I was given several options for future repair and maintenance.

Carol Godby

Jun 12, 2015

Truly impressed with the service I have received over my last 50,000 miles. Keep up the great work!

Matthew C

Jun 9, 2015

The customer service is excellent in greeting and explanation after their service. It is nice to know of anything that they may have found or noticed. Even a nothing out of ordinary would be sufficient.

coastie

Jun 1, 2015

This is the second XC70 I've purchased from University Volvo and I'll definitely be back. We have a local dealer in Asheville and I tried to work with them with no success. In fact, the salesman took my info and never even called me back. I emailed A.J. Varrichione at University Volvo with a list of what I wanted and he found a vehicle that met my needs that same day. We made the deal and I picked up the car last week. I couldn't be happier with my car and with my sales rep at University Volvo (A. J. Varrichione). If you are looking for a Volvo start at University Volvo, they're the best!

Cary

May 22, 2015

Service here is always great. Fast, friendly and professional they get the job done right the first time. I especially love their honesty and that they do not try to sell me additional services every time I come in! Love my XC60!

Heather McElroy

May 19, 2015

Art was great. My car needed repairs from an accident & he made suggestions on a more affordable way to do the repairs than my insurance had suggested. I greatly appreciated his knowledge & information.

Anna's Volvo

May 18, 2015

I recently purchased my second Volvo from University Volvo, and as always, it was a great experience. I recently relocated from Charlotte, NC to Jacksonville, FL for a job that requires a 1.5 hour commute, one way. After a month of driving my XC60 back and forth from Jacksonville to Daytona, I knew it was time to trade it in for something more fuel efficient. While Jacksonville has a Volvo dealership, I chose to buy from University Volvo based on my past experience. I found the car I wanted on the University Volvo website, contacted their sales department via email, and received a prompt reply from one of their sales associates, AJ Varrichione. If you can imagine, buying a new car over the phone can be a nerve-wracking experience... AJ was very helpful in answering all of my questions (I think I called him every day for a week) and working with my local credit union who was not too thrilled with me purchasing a car out of state. He is also the same sales person who sold me my previous car, the XC60, so I have built a relationship and level of trust with him over the years. When it came time to drive to North Carolina to pick up the car, the process was quick and easy, out the door in less than two hours. I would highly recommend University Volvo to anyone looking to purchase a new car. And more so, would recommend a Volvo to anyone that has never driven or owned one.

phil winfield

May 4, 2015

Dealer corrected an issue with a tow hitch install, provided a loaner vehicle & full refund of prior work undertaken, no arguments ,professional & courteous assistance

Robert Young

May 4, 2015

Tonya was excellent to work with. I would recommend University Volvo to anyone.

volvo86

May 4, 2015

Felt good about my experiences during this scheduled maintenance visit. I had allowed my vehicle to lapse a bit on the services, so three services were combined into one as well as some additional repairs and cosmetic work. Overall, I feel there was a slight struggle among the staff to keep my appointment straight as each person I spoke with in preparation for this visit had a slightly different take on the situation but I feel everything came together well. I am satisfied with the results.

Sharon Neff

Apr 26, 2015

My experience with University Volvo is always the best.....Everyone is very accomadating and knowledgable, not to mention being nice....................

Lucy Chege

Apr 11, 2015

The University Volvo Team know their product well. The team is worked with me from making the appointment to arrival despite my tight schedule. They got me in and out on time. They are very professional.

Chris Jones

Apr 3, 2015

Thanks so much to Tanya, Service Manager and her amazing team at University Volvo.You folks are simply the BEST!Even though my Volvo S80 (2004) is getting a bit long in the tooth, your team always treats me like a rock star who just purchased a brand new Volvo. I knew I was in the right place the day I purchased the car from University Volvo as a pre-owned, certified vehicle back in 2006. The experience was stellar and all service calls have been equally impressive. Thanks to University Volvo, my vehicle just exceeded the 144,000 mile mark and is running just as smoothly as the day I bought it 9 years ago. Don't go anywhere else. You will not find this kind of service and attention to detail anywhere else.Sincerely,Chris Jones

Happy in Huntersville

Apr 1, 2015

Always pleased with the service we receive at University Volvo.

Renee Brewer

Apr 1, 2015

I have been bringing my car to UV for over 7 years and always received great service.

Pat Stellute

Mar 22, 2015

I had a problem with unlocking the car and the windows going down unexpectedly to me. University Volvo took time to try to reproduce the problem and contacted many levels of technical support. The problem was diagnosed as being in the key, not the car. The Service Manager, Tonya, talked to me personally to keep me up to date on the progress of the repair and demonstrated the unique properties on my car. The cost was exceptional for the amount of time and effort involved in understanding this problem.

Jan

Mar 19, 2015

Always a pleasure dealing with sales and/or service here.

Sharon DePaolo

Feb 10, 2015

To whom it may concern,Daniel our sales person was top notch and it was a pleasure to work with him. He was well educated on all things Volvo. He was respectful and polite.We would refer friends and business people to the dealer ship due to the exellent service we received from him.Regards,S.DePaolo-Record

crgrooms

Jan 10, 2015

As always, service staff greets me pleasantly by name, makes sure I'm comfortable and gives excellent service with sound advice. Thank you, one and all!

shirlee

Jan 10, 2015

Every experience I have had with this dealership, since I first drove my Volvo off the lot, has been amazing. They are knowledgeable, friendly, helpful, and for people such as myself that doesn't not have what is termed "spare time"....they expedite your service amazingly quick. It is the continued "after the sale" experiences that has solidified my loyalty to them.

bakerkl2

Jan 5, 2015

I had no idea what make of car I wanted when I went to University Volvo. I knew I wanted to test drive the S60 so I stopped in on a Saturday afternoon. I was warmly welcomed by Bob Kennedy. He made me feel right at home at the dealership. He never once pressured me. It was still early in the process, so I went off to other dealerships and test drove several other cars. I had my choice narrowed down to 2. Still Bob never pressured me. He was always quick to answer my emails (my communication preference). When it came down to it, Bob just was a much easier and better person to work with than the representatives from the other dealerships.

CK

Jan 4, 2015

Overall service totally met my needs on a 2010 Volvo XC 60. Due to my enjoyment of driving this vehicle over the last 5 years, and the service I have received on this vehicle during this time, I bought a brand new 2015 Volvo XC 60 T6 on the same day, giving my wife and me two Volvo's from this dealership. Great pricing and service offered by the sales team. A total excellent experience.

Sharon Gitin

Dec 31, 2014

Thank You Great dealership and say hi to all the guys and thank you to A.J.

dannopcs

Dec 28, 2014

This was our second visit to your company since moving to North Carolina and we couldn't be more pleased with the service, the employees or the facility.

Mike Mercurio

Dec 27, 2014

My service was quick and professionally done and as always an excellent experience. The technician is a personal friend and consistently provides my family the best services possible. The entire staff is always very helpful and much appreciated, as well.

Mama Zeus

Dec 22, 2014

The appointment was on schedule and the service was excellent!!!

Vickie Weant

Dec 22, 2014

University Volvo always provides excellent, outstanding service.

Mike Ham

Dec 20, 2014

Great experience, I would highly recommend the University City Volvo service team

J.H.

Dec 18, 2014

Work was completed on time as promised. Employees are very friendly, Greg is always especially helpful.

kazmisha

Dec 16, 2014

We had a battery failure the morning we were leaving for a long distance trip. University Volvo told me to bring it right in and they would take care of the problem. They did exactly that and had us on the road in around and hour. The service, response and care was exceptional! It is great to have support like this. Greg and Tonya were phenomenal! Thanks to the University Volvo team for taking care of us.Robert Young

mcrum-mack

Dec 15, 2014

When I began my search for my new 2015.5 S60, I contacted 6 dealerships in about a 2-hour drive from my home in SC. AJ Varrichione at University Volvo was quick to respond and provide me the details that I needed to make my choice. He was willing to communicate by email (my preference) when others were telling me to call them. He and I had daily communication during the week that it took for me to make my decision. He would even email me during his non-work hours - just to keep the communication flowing and answer yet another question from me. When I got to the dealership, his top notch customer service continued as he talked me through every aspect of my new car. Greg Cole, the finance manager, was also quite helpful. Both gentlemen made this process a pleasurable experience.

Cyntj

Dec 12, 2014

Great Service, No pressure to purchase the car, got me a better loan than I had. When I needed some work done unexpectedly gave me a loaner

lee roy

Dec 9, 2014

Excellent service from drop off to pick up. Art kept me informed on all stages of repair and the cost. Because a part needed to be ordered, the car would not be ready when promised. This was the big 75.000 mile service , and several things showed up that needed repair and parts were not in stock. Rather than drive back to the dealership to find the car not ready, Art called early to say keep the loaner another day. I was then advised "we will call you when ready". He then said " I would like to make sure the repairs are done right and not rushed." I would say that is Excellent Customer Service. Thank you Arthur Mills. Also Greg in service who set up my service did every thing possible to make sure the day and time met my schedule and convenience, not University Volvo's. Again thank you for Excellent Service. Dennis Y. King

Simon

Dec 2, 2014

Art was remarkable. Very professional, treats customers with respect and knows his craft. Pleased to work with him.Simon

jennifer.kenny.75

Nov 29, 2014

My husband and I drove from Roanoke, VA to purchase our Volvo. This was truly a painless car buying experience. Our sales representative, Bob Kennedy was knowledgeable, personable and did everything to make the purchase a great experience. Our financing went smoothly and was handled quickly and professionally. Thanks to everyone at University Volvo. We love our XC60.Jennifer Kenny

Volvo Owner

Nov 21, 2014

I always feel I get the best and most reliable service at my Volvo dealer.

Peter Fitzgibbons

Nov 14, 2014

Great service. Technicians found other problems and took care of them. My car was ready early . Very grateful for their attention to detail and my safety

Patrick

Nov 7, 2014

I bought a used Volvo from a third party and had allegiance to University Volvo prior. I used them shortly after purchasing the car 5 years ago and have since bought another Volvo as a result ofy experience with them. I use them exclusively for all my work. I previously owned a Honda and found that it was more expensive owning the Honda than either of my Volvo's. They are very reasonable to work with and take the extra steps to ensure I am satisfied.

Melissa

Nov 5, 2014

The 65000 mile service was completed in only 10 minutes later than the estimated time. Extra services completed were: tires were rotated, brakes inspected, car was cleaned. While waiting, the manager made a personal effort to carry on a conversation with me.

wfoxjr1

Nov 4, 2014

Battery died overnight without any warning. Tanya Burleson (Service Mgr.) talked me through jump starting to bring in to dealership where they replace the battery at no charge while I waited.

T.M.C.

Oct 30, 2014

Great work. I was in and out in 35 minutes.Thanks

Wayne C. Barr

Oct 29, 2014

My experience with this dealership has truly been exceptional in every manner . I would not ever consider taking our XC 90 to any other dealership for service.

crgrooms

Oct 29, 2014

As usual, the staff at University Volvo has gone above and beyond the call of duty for us. They were so accommodating, allowing us to drop off our car and pick it up at our convenience. They even helped us with transportation to the dealership from the airport! Thank you so, so much!

zanwillis

Oct 13, 2014

University Volvo is a class act! This is the first time I have ever had a great experience when purchasing a vehicle. AJ Varrichione is very professional and has exceptional communication. I spent a lot of time communicating with AJ and he was quick to respond and very thorough with his answers. Greg Cole was also great to work with during the financing process. He is also very professional and personable. I have already told many of my friends that I would highly recommend buying a car at University Volvo. AJ and Greg have changed my attitude about the whole car buying process! Thank you!!

sebethmiller

Sep 16, 2014

I am so glad that I found University Volvo. All of the Volvo dealerships in my area are so overpriced! University Volvo by far has the best prices I have seen on used Volvo's. AJ was great and always replied to my questions shortly after I would email him! I agreed on the price of the Volvo before I even went to see it and picked it up the first time I saw it in person. The Volvo was described accurately and I LOVE it! Greg in finance was also great to work with and not your typical finance guy. While he mentioned the extended warranty options he did not push them and I was appreciative of that! I would recommend University Volvo to anyone who is looking to buy a Volvo in the North Carolina/South Carolina area!

steve

Sep 15, 2014

After being nickle and dimed about our trade-in to the point were we were about to walk out the door, our front tire goes flat the next day. After re-inflating it continues to lose air and we have to bring it to a garage due to being stranded. They showed us a defect in the tire where the side wall was bulging out the size of a golf ball. The garage mentioned that if we were on the highway we could have been killed as it would have been a total blowout. We then bring it to the Charlotte Volvo for repair and they send us a picture of another damage where someone had previously patched the tire. We then have the same sales manager for the next 2 months do the biggest finger pointing game we have ever seen. Calling and emailing that they are not responsible. Wow, 3 days after getting the car we had to have it towed and he is finger pointing. It shows what type of operation this is with no concern for our safety and the risk they put us in.

DM

Sep 11, 2014

BEWARE OF BUYING A USED CAR AT THIS DEALERSHIP! Honesty is not their policy and neither is a fair deal. We test drove a Mazda 6 that looked great and had obviously been pristinely steam cleaned under the hood. Thank goodness a bulb was out on one of the front lights. We were offered a $50.00 credit towards our purchase to have this fixed on our own. We followed our instincts and had the car inspected by a professional shop just down the road and they found $2000 worth of issues that needed to be addressed. The "manager" of the dealership never showed the courtesy of meeting face to face with us, but did offer up this reassuring tidbit, "A leakage is different from a seepage." WHAT? No, that is a sales FAIL! Not to mention every bit of this should have been caught during the "detailed inspection" performed by their service department. Maybe it was and the management decided to just "shine it up" instead of fixing the issues or at least being honest and transparent about them. On a better note, the only reason this dealership even deserves 1 star is that the salesman was actually cordial and did talk to management on our behalf.

DKM

Sep 11, 2014

BEWARE OF BUYING A USED CAR AT THIS DEALERSHIP! Honesty is not their policy and neither is a fair deal. We test drove a Mazda 6 that looked great and had obviously been pristinely steam cleaned under the hood. Thank goodness a bulb was out on one of the front lights. We were offered a $50.00 credit towards our purchase to have this fixed on our own. We followed our instincts and had the car inspected by a professional shop just down the road and they found $2000 worth of issues that needed to be addressed. The "manager" of the dealership never showed the courtesy of meeting face to face with us, but did offer up this reassuring tidbit, "A leakage is different from a seepage." WHAT? No, that is a sales FAIL! Not to mention every bit of this should have been caught during the "detailed inspection" performed by their service department. Maybe it was and the management decided to just "shine it up" instead of fixing the issues or at least being honest and transparent about them. On a better note, the only reason this dealership even deserves 1 star is that the salesman was actually cordial and did talk to management on our behalf.

Cruh

Sep 8, 2014

I cannot say enough good things about University Volvo. I recently purchased my 8th vehicle from them and as always am completely satisfied. AJ and Jeff are great to work with and always put the customers needs first. The buying experience is always simple. I would definitely recommend University Volvo!

jacobandrewolsen

Sep 8, 2014

My wife and I have an older Volvo that we bought in another state. Recently, it was time to upgrade our second car so we started looking at Volvo's. At first, we emailed A.J. a few questions about a great lease deal we saw on the dealership website. He answered quickly, was friendly and never hassled or pressured us about coming in to buy. Later in the week, my wife and I went to the dealership to learn more about our options to get into a new car. Over the years, we have been to many dealerships and we were certainly dreading the usual pushy, insincere sales person that would tell us anything we wanted to hear just to make a sale. Our experience with A.J. and University Volvo was definitely not the usual experience. A.J. was professional, knowledgeable and friendly. He talked to us about the car and offered a test drive. After we drove a car, he was patient with us as we asked for different options, packages and color combinations and made several trips to look at different models. He never pressured us to buy or made us feel hurried to do anything. Once we decided to buy, Jeff helped us with the paperwork and financing. Jeff was also very friendly and made the paperwork process as fast and painless as it can be. Overall, it was a great experience. A.J. has followed up several times to make sure we like the car. He answered my questions about a car feature and even showed me how to use some of the stereo settings I was having trouble with. We will definitely be back for our next Volvo.

Mistyfrancis

Jul 3, 2014

I have had two really bad experiences with my Volvo at University Volvo. Today, by far was the worst. I scheduled maintenance before my warranty was supposed to run out. The warranty was supposed to be 60,000 miles or 5 years, whichever is first. When I made the appointment, the dealership told me everything was fine and the service was covered. I made arrangements to go into work late and took my car in. When I arrived, I was not greeted politely, instead was asked if I thought this was going to be covered by the warranty. I said, yes, as I bought my car in July of 2009 and it was only June of 2014 and it had less than 60,000 miles on it. He proceeded to tell me that my time was up. No warranty so did I want to keep the appointment? He treated me as if I was only there for the warranty and did not care to help me otherwise. He just kept saying your time is up. If my warranty was over, it would have been nice to have known this before I went in for a three hour service. I ended up leaving without having my car serviced. I tried to call back to understand the warranty and the lady that I spoke to was just as rude and combative. It was a very unpleasant experience to say the least. It was so bad that I do not want to go back. Also, beware that if you purchase a pre-owned car that the warranty starts at original inception and not your purchase date. No one explained that.

LeighDi

Jun 30, 2014

I originally contacted University Volvo through their website on a Sunday night and by Monday at 10am I already had an email from AJ Varrichione. He was responsive, friendly and very willing to answer all of my questions. He was easy to work with and helped me get the car I wanted at a price I was comfortable with. I was able to complete the credit application and received approval before even walking into the dealership. When I arrived the car was ready and waiting for me. Greg Cole had all of the financial documents ready for my review and signature. I was out of there within 2 hours. Car shopping can be a very stressful experience and University Volvo made it easy and enjoyable. I would highly recommend contacting University Volvo before any of the competing dealers in the area.

Hkamis

Jun 9, 2014

AJ very easy to deal with via email while trying to research/purchase a vehicle. Gave a great price and fair offer on trade. Deal was very quick and easy.

ncostes

Apr 11, 2014

This dealership is very nice to work with, professional, helpful and thorough. They contributed a lot for us to buy their product - in marketing and sales, we buy from people we like. I had a wonderful experience with this dealership.

BruceWilliams

Jan 30, 2014

I've now purchased 2 vehicles from AJ. This has been a very pleasant experience on both occasions. I will most certainly contact AJ and the folks at University Volvo for my next purchase.

apjackson1

Jan 13, 2014

This is the second car we purchased from University Volvo and the experience is exceptional....fast, courteous and fair. One of the best I've ever dealt with. They make the car buying experience enjoyable.

Sherah3

Jan 13, 2014

It was by far the best experience I could have asked for. AJ was upfront with me about pricing and didn't try to jerk me around like another dealership I had visited. I appreciated how easy he made this experience.

hennesseern

Dec 28, 2013

Fast and friendly service. Worked with me on my trade-in of my 2010 S40. I am a loyal Volvo customer. A.J. is awesome to work with.

Charlotte2010

Dec 8, 2013

We just purchased a 2014 XC60 and it was possibly the best car-buying experience we've ever had. AJ worked really hard to find exactly what we wanted and we could not be happier. Working with him and his associate Greg was a fantastic experience. The whole process was quick and seamless. We got exactly what we were looking for and they jumped through hoops to make it happen.

jrzegirl

Oct 28, 2013

This is the third and fourth vehicle we have bought from University Volvo and I have to say that these have been the easiest and most enjoyable car buying experiences we have ever had. Everyone is so friendly and easy to work with. AJ is beyond knowledgable concerning the vehicles that he sells and goes above and beyond to help the customer.

oteseleanu

Oct 25, 2013

This is my second Volvo from this dealership which probably says something about our trust. I found AJ and Greg to be some of the most straightforward people in the car dealership business. I always consider the alternatives but after trying (hard !) I came back and bought the second Volvo from AJ. It was a pleasure working with him, he's always responsive and without the usual tricks that the car salesmen are known for. He seems to know his business very well and he's also knowledgeable about car specs, a huge plus for me. The fact he was responding to my emails in (almost) real time increased my consideration for him. My impression after 2 purchases and negotiations with University Volvo is that they will go to great extent to earn the business.I wish I was living closer to their dealership.Hope the review helps.

thall4444

Oct 14, 2013

After starting out with another Volvo dealer and having a terrible experience, AJ (and Greg) were fantastic to work with.These are truly honest and hardworking people that are a pleasure to work with!

Artimishoke

Sep 29, 2013

I have been a huge fan of Internet based vehicle purchases over the past ten or so years. I hate the wasted time spent in a dealership when I know what I want. AJ Varrichione is the type of salesman (Internet or otherwise) that makes for a smooth and painless buying experience. There were none of the multiple trips back and forth to see the manager, the test ride was without pressure or stipulations, and for possibly the first time in my memory the salesman was transparent as well as honest. Greg Cole made sure that every single penny that we were going to spend or could possibly spend was laid out and explained. There was none of the hard sell for additional items that we "had to have" just to milk us for more money. Greg was able to beat our finance rate through USAA by 2%, but when we told him that we would still stay with the USAA rate due to convenience he stated that he understood and he did not press the idea.I have visited multiple Volvo dealerships in North Carolina, but after one three plus hour trip from Fayetteville I do not regret it one bit. University Volvo has earned my business. I can safely say that I would break my "Internet purchase only" rule when it comes time to but another Volvo.

plottkl

Sep 24, 2013

After looking at other Volvo dealerships in the area, I came to University Volvo to lease my first car. AJ and Greg were both extremely transparent and helpful! Would definitely recommend!

dehodges1

Sep 19, 2013

We brought our Volvo S40 in for service and my wife decided to look at a few cars while she was there. We were actually planning on buying a Honda, but quickly noticed that we could get more for our money out of a Volvo. We found the perfect S60 for us (great car at a great price). AJ was extremely helpful and not pushy at all. Overall, the car buying experience there was excellent, the most professional and personalized service I have ever recieved when buying a car. I would recommend University Volvo to a friend in a heartbeat and would have a hard time buying from another dealership after the service we recieved. A great and extremely professional and knowledgeable team.. Excellent all around.

MichelleWallace

Sep 15, 2013

This dealership is my favorite Vovlo dealership in Charlotte. Fair, Nice, Considerate, and helpful - all around good folks. I get my Volvo serviced there, and just bought a used Volvo for our son.

Teresa Phillips

Sep 5, 2013

Great experience with my recent purchase of my XC60 Volvo and my trade-in at University Volvo.No hassle deal conducted via email with AJ and with good trade-in value offered for my car along with dealer and Volvo incentives, I feel I received a very generous deal. I highly recommend University Volvo for anyone looking for a new or pre-owned car. Thank you!

TWiessner

Aug 29, 2013

As a more mature customer if you had told me 10 years ago that I would be purchasing a brand new Volvo sight unseen and complete a transaction with dealership that I have had an opportunity to visit, I simply would not have believed it to be possible.But the folks at University Volvo in Charlotte, NC, especially AJ Varrichione went above and beyond to secure the vehicle I was looking for at the price I wanted to pay. AJ searched the dealer network and secured my new S80 with the color and specific packages I requested.The transaction transpired over approximately two weeks from initial contact to delivery of my vehicle, AJ consistently was in contact with me and kept me in the loop as to the progress of the deal. I drove from Wake Forest, NC to Charlotte to purchase my vehicle, because of the positive attitude displayed by AJ Varrichione. The day I arrived to complete the deal and pick up my vehicle everything was in order as agreed upon prior to my arrival, AJ and I went for a test drive, followed by the paperwork involved in purchasing and transferring the vehicle to me with Greg Cole.Overall a very positive purchasing experience, would recommend these individuals and this dealership for your next Volvo!

brendanputz

Aug 26, 2013

Purchased a used 2012 Toyota HIghlander; Found car through online searches and contacted the dealership via email. Received immediate reply from AJ with additional information. After 2 days, about 20 emails and a few phone conversations, we felt comfortable going up to drive the car with an intent to trade in our car. Everything we discussed in emails/phone was exactly what was done - trade in value was the same, car was in great shape, and the financing discussed was the same. No switches. We bought the car after a short testdrive, and took car of paperwork and everything in under an hour. They were very understanding while my wife and 2 young kids hung around and we kept them after business hours on a Friday. Both AJ were personable, honest and I enjoyed working with them. If we get around to buying a volvo someday will definitely go there first, but also worth it to check out the place for their used cars!

metalmaq

Aug 9, 2013

AJ was very professional, and had great knowledge of the car, as well as their inventory. There was no games and none of the typical pressure stuff. I strongly recommend dealing with him. I traded in my 2010 XC60 for a 2013.I also dealt with Greg in the financing, and he too was great; got down to the point and we were out of there in no time.Overall experience was very nice, with a smooth and super fast transaction.I live 110 miles away from this dealership, but these guys made it worth the drive.

bmcgahran

Aug 1, 2013

My overall experience was so positive at University Volvo in Charlotte. AJ responded to my online inquiry immediately about the S60, and I was very happy with the price he quoted me. He was very knowledgeable and just likeable. That's important to me. Greg was terrific too; in my past experience, it has usually been stressful with the finance manager but his "light" personality kept things easy for me and I actually liked talking to him and completing the financing at the same time. I have been looking at the S60 at a New York dealership where I live and they really didn't want my business - the price was too high and there was no followup with me in the weeks after. Visiting Charlotte I took a chance and inquired about the car and was thrilled that they wanted my business and did what it took to get it. Everyone was very helpful and friendly at University Volvo; I appreciated that. This is the 4th Volvo I have bought; this dealership was the best for sure. Thank you.

doctorbob

Jul 22, 2013

A.J. provided an excellent buying experience. He was cooperative. We got a fair price for our trade in. We highly recommend University Volvo and A.J.

bsimmonsnc

Jun 24, 2013

I am a repeat customer. Excellent experience each time! Would not go anywhere else! Super impressed by the sales process and friendly folks at University Volvo!

Juliatripodes

May 17, 2013

AJ provided excellent customer service, made the buying process very fast & easy, is friendly & I would highly recommend him. If your looking for a new car give him a call. It was a pleasure to meet Greg, he made financing easy. Our experience of new car buying was painfull in the past, AJ & Greg made it very easy.

barrind

Mar 7, 2013

Out of all the experiences we have had in the padt buying cars, University Volvo was the best overall. AJ and Greg in Finance did an outstanding job and we love our S80.

elc2340e

Mar 7, 2013

We were very pleased with the deal we got. The service was great and everyone was very helpful. We had some work done in the service department and bought some items for the new car from the parts department and both departments were very helpful. Thanks again for all your help and we look forward to dealing with your dealer in the future.

mblythecgm

Jan 31, 2013

Took our 2005 Volvo S60 to replace the ECM due to Check Engine Light being on. Instead they thought the problem was a fuel sensor module. Not that! Second they said it was the coolant fan, replaced that. Not that either. Then they were sure it was the wiring harness. Guess again, not that either. Then they said it must be the ECM. But guess what? They didn't order one because they thought we would trade it in on a new one because, buy this time the bill had reached $3,500.00.Guess what? even though my wife had driven Volvo's for 30 years, it will be a cold day in xxxx before we buy another one! By the way an independent Volvo Mechanic had checked it out first and said it was the ECM, but he didn't have one of those computers to varify that,and didn't want to ripp us off buy buying one and that not being the problem. Evidently University Volvo has one that must have been made in China! Ca-ching, Ca-Ching, one more sucker! Well after nearly six weeks we finally get our car back, and guess what, It wasn't the ECM either.How they went back to the stoey about it being a "chafe" in the wiring system, but could not show me where or tell me where it was. During our meeting with the Service Mgr., she told us "if she knew the repair was going to be so much trouble, she would have sent it back out the door". Not much confidence in the service dept,. But that ain't all, she then told my wife "not to bring her back for any service, not even an oil change". Oh yea! during the meeting we were told that they changed out the fuel pump. News to us. Then we were told that they took off all the parts off that they had put on, but when we ask for the fan motor back that we had already paid for she told us that that had put it back on. Obviously there is a problem with communication, among other things, within the dealership. Basicly we don't know what was wrong with the car. I've have my own thoughts on how they made the check engine light go off. Clip Clip!!

jblack01

Dec 18, 2012

Great friendly service! Worked hard to get the deal closed for me - will use again and highly recommend! AJ was very easy to work with and his customer service was outstanding.

Keithdnaz

Dec 11, 2012

I want to thank University Volvo for a great car buying experience, especially employees AJ Varrichione and Greg Cole. I sent an email request on Sunday night telling UV what I was looking for in a new car and AJ called me first thing Monday morning. I had an out the door competitive price over the phone within twenty minutes that also included taking our 2005 S40 in trade. From there everything went smooth and we drove away in our new S60 later that afternoon.

JustinSchaefer

Dec 10, 2012

Purchased two cars from dealer. Family has been buying cars here for years. Wouldn't go any where else if I want a Volvo. Exceptional sales team.

Smokems

Dec 8, 2012

I found University Volvo via Autotrader and blindly sent them a request for price on a 2012 C30. I was delighted to get a price the following day which was below all others within a 250 mile radius. AJ was extremely helpful throughout the process and communicated with me on a daily basis. It's safe to say the 2.5 hour drive from Raleigh was well worth my time.

mark.j.darling

Dec 5, 2012

Overall Great Experience! AJ and Greg are great "cut to the chase" kind of guys. AJ - very responsive and detailed via email. Would buy from them again.

C. Lakies

Dec 3, 2012

I had a great experience with University Volvo. AJ was very helpful and informative about the vehicle I wanted to purchase. All of the details from financing to trade-in were handled via email until I could arrive at the dealership to complete the paperwork. Greg was very efficient in having everything ready when I arrived, and the whole process went very smoothly. All of my questions were answered and I am loving my new C70. Thanks for making my car buying experience stress free.

SarahBChristy

Nov 30, 2012

My husband and I recently purchased a pre-owned vehicle from University Volvo. We are extremely happy with our decision. The dealership was quite pleasant, and Bob Jackson was so helpful and informative. There was no awkward, pushy salesman pitch, just the facts about the brand and the car. We really appreciate University Volvo and Bob Jackson making the process of buying a car as painless as possible!

nathaneagle

Nov 14, 2012

Great experience hands down. From the small things like calling my insurance to make the policy change to making sure I was aware of everything the car can do, Bob had me covered. Never felt too pressured to buy the car and could tell the people stood by their product. They didn't seem to want to negotiate much on price, but 1. that's their job, and 2. they believe that the vehicle is worth what you pay for it. Overall it was a great experience.

anash05

Nov 11, 2012

Exceptional service. They made buying a new car easy and a fun experience. I love my new car and I'll refer as many of my friends as i can.

Carol Godby

Oct 25, 2012

AJ listened to what I wanted and found it for me. He was very easy to work with and was available when I needed him. I would highly reccommend this dealer and AJ to my friends and colleages.

Debbieandrusty

Oct 7, 2012

Great experience buying a used vehicle here. Hope that we can come back for a new car in a few years!! Good folks to work with.

dnelson03

Oct 5, 2012

Had a great Internet sales experience with AJ. He worked with me to identify a car that had the options I requested and got it transferred from another dealership in a timely manner. I had a trade and financed with them. Because of the pre-work done via email, I was in and out in about an hour.

cqsykes

Sep 24, 2012

I had a wonderful experience at University Volvo in Charlotte North Carolina.My wife, kids, and I drove down to North Carolina and we were surprised to see such a wonderful, well kept 02 V 70 Volvo.It looked the exact same way it looked on their website. It was very well worth the 5 hour drive. The car was so nice that I couldn't wait to get the money out of my pocket, WOW! AJ treated us with the upmost respect and he was there before we get there. Mind you, this was his day off and it was a Sunday, AJ's the man. I wasn't sure about my purchase because I lived out of state but I was very gracious of the customer service and the product. If you live in state or out of state don't worry about any gimmicks because they are not here at University Volvo.C.Q.Sykes Sr.

shanna.werner

Sep 7, 2012

AJ was extremely responsive and helpful in finding the XC90 Volvo that I wanted to purchase. He even responded promptly through a holiday weekend while the dealership was closed. This was by far the best car buying experience I have had, they made it stress free, low pressure, and quick. I was able to go into the dealership on my own with both of my young children and sign the papers quickly and painlessly (anyone who has a 3 yr old and 9 month old understands how big this is) after working with AJ over the phone and email. I would recommend this dealership to my closest friends and family in the market for a car.

Prady

Aug 22, 2012

Jeff and Bob explained all the salient features of the car and offered a descriptive quote which helped me negotiate with the shortlisted dealers and finally, University Volvo was the one that gave me best deal out of 3-4 dealers around Charlotte. They were courteous and were not pestering once we were out of the dealership after the first visit/test drive. They gave us time to think and decide and there was no pressure at all.

dbillett

Aug 15, 2012

Shopped SC, NC and GA. Best price with no dealer games. Drove from Columbia, SC for a deal on an XC60 my local dealer could not come close to matching.

martidunc

Jul 24, 2012

This was such a great exprience that I felt that I was among friends not salesmen. I already knew that the Service Department was great. The S60 itself is a wonderful ride. I always have a great experience at University Volvo

lverner

Jul 22, 2012

We had a great experience with University Volvo in Charlotte, NC. Bob Jackson gave us a great deal! He made it clear from the beginning that he really wanted to sell us a car, and he worked very hard to give us incentives that would meet our price. He was extremely nice to work with and very open and honest about the deal that he was giving us. We also talked to Hunter Volvo in Asheville and the Volvo dealerships in both Hickory and Greenville SC, and they could not come close to the deal that we got at University Volvo. I would highly recommend University Volvo and Bob Jackson to anyone who is looking for a great car. This was the easier car purchase that we have ever made and we our thrilled with our new Volvo!

hwkiroc33

Jul 20, 2012

I stopped in on a whim, to check out the new S60. Bob let me take one out on a Monday over the lunch hour, and I came back on Wednesday to show my wife. We made the deal on Wed. night and I drove home Thursday after work. The team at University Volvo went to bat for me on my trade, and did most of their work while I was able to be at work. No day long event of going back and forth wasting a day at the dealership. I will be back.

Aca1001

Jul 7, 2012

It isn't often that you get car dealership and 'good people, in one...that's just what you get here. They stay focused on ensuring your are cared for as heir client. You will get a non non-sense, no games sales experience here!!!

amysturgill

Jun 13, 2012

AJ found us the Volvo we wanted, answered all of our questions quickly and professionally and negotiated a fair price. He earned our business with his initial email to our inquiry. He didn't send out a generic email instead communicating just as one would in person. We bypassed our local dealership, traveling over an hour to purchase our vehicle from University Volvo. As a busy working wife and mother, I don't have the time or energy for the typical sales games and number juggling and one would think that purchasing from our local dealership would have been easier. However, as previously stated, AJ truly earned our business for this purchase and any future ones. In my opinion, you can't go wrong with University Volvo!

drdutile

May 18, 2012

A.J. was very responsive on all net inquiries and University's offer was the most competitive of all dealerships I dealt with which covered the southeast from Charleston, Sc, to Atlanta, Ga, as far west as Asheville. Greg did a great job on the financing and all was done as quickly as possible. A.J. can sell on value. I would suggest some warming up on the personal side of the equation. Dave

sharon neff

May 5, 2012

University of Volvo has served me well for my third car. The people are very knowledgable and helpful. Bob Jackson was the BEST. He was 0 pressure and always available to speak with me and very patient with all of my questions in the most friendly approach. Greg was a WIZ with the figures and very friendly and patient.I have always had a great experience with University Volvo. Thank you so much and I love my Volvo C70 convertible.....

melissadjones

Apr 30, 2012

Our experience at University Volvo was excellent. We purchased a car for our daughter, had her involved in the process, and felt she was treated with the same respect that we were. AJ was very helpful with finding the exact vehicle we wanted. I'm sure this will be a great, safe car for her!

bethsimmonsnc

Apr 20, 2012

By far, the best new car buying experience EVER! As did the last contributor, I shopped both Volvo dealerships in the Charlotte area for my new XC70 (my 5th Volvo purchase). Listed below are the main reasons why I chose University Volvo!1. AJ Varrichione, Internet Sales Manager - Responsiveness in replying to my online request for details on a specific vehicle - Sensitivity to my timing, schedule/availability - Approach/style. Made me feel that my business was wanted without employing extreme sales tactics (neiter highly agressive or overly aloof) - Subject-matter expertise. Ability to answer immediate questions I had on the spot. - Ability to anticipate/address my needs, quickly - Flexibility. Took time from his day off to deliver the vehicle to me2. Extensive XC70 inventory with a variety of option package combinations

thompsjd

Apr 17, 2012

My wife and I recently shopped the Volvo XC90 at both Charlotte area Volvo dealerships. While University Volvo did not have the exact car that we were looking for, AJ Varrichione and Jeff Goodman worked tirelessly to meet our needs. Over the course of two days they put five different scenarios in front of us that included thoughtful alternatives by which they could find us the car we wanted or something comparable at a very competitive price. Unfortunately, due to timing, we could not wait to see one of these scenarios through. However, based on my experience at both dealerships I would rank University Volvo #1 in customer service, quality/thoughtfulness of work, friendliness, price and overall experience. If they have the car you are looking for you will receive a superior deal and best-in-class service along the way. If they don't have the specifications you are looking for they will work tirelessly to go find it. As I told AJ and Jeff, if they had the exact car I was looking for on the lot I would have been willing to pay more at University Volvo, just to do the deal with them.

AutumnP

Apr 14, 2012

Came to test drive a used xc60 and ended up buying it. The car sold itself, but the service helped make me comfortable closing the deal the same day. They were able to closely match a pre-approved loan I already had. Everyone was helpful and answered all my questions.

rhpeeler

Apr 14, 2012

My wife & I both traded in our current Volvos for new 2012 models with the polestar software upgrade {XC60T6/R-design; C70 convertible with inscription package}. We received a welcome loyalty discount for the new cars as well as excellent trade in allowances on our older cars. As with our previous purchases with University Volvo, AJ & Greg were very helpful, with all of the transactions being handled on-line, with the obvious exceptions of the financing application & final closing. We would recommend University Volvo to all of our family & friends.

Martha Hedgpeth

Feb 27, 2012

A great experience. Greg made all the financial pieces fall into place and Bob was great at going over all the specifics of the car.

Lcharre2

Feb 25, 2012

This was by far the best car buying experience I've had. I live out of town and negotiated the entire purchase online prior to going to the dealership. I must admit that I was a little skeptical at first, and concerned that I would drive there and the terms would change but everything worked out just as discussed. AJ was responsive over email and they even gave me an offer on the car I was trading in sight unseen. They were respectful of what I was looking for and didn't try to up-sell me like many other dealers I had contacted online. As I was coming in from out of town just to purchase the car, and wanted a streamlined process, AJ and Greg had everything set up and ready to go in advance. I was in an out in less than two hours.

eccraven

Feb 24, 2012

My husband and I recently bought a car from them and the whole process overall was very easy and comfortable. It was VERY low pressure and the whole sale went very smoothly and quickly. We looked at a couple other dealerships and a couple different cars but came back to them. Not only did they sell us on the Volvo company and the car itself but they sold us with University Volvo as an easy place to interact with. I feel very comfortable bringing the car back for regular maintenance and if I have any problems. We mainly worked with Bob but our interaction with the other staff was positive as well. We would definitely recommend Bob to work with and purchasing from University Volvo.

wmyt

Feb 17, 2012

Horrible customer service! This dealership charged me over $200 to replace a tire pressure montitoring sensor. Within 2 hours, the same message appeared again. When I returned, I was told the remaining 3 sensors needed to be replaced at a cost of $528! After several phone calls and emails; and the dealership being unable to show that the sensors were faulty; I took my car to another Volvo dealership. They reprogrammed the sensors at a charge of $98! Haven't had a problem since. Throughout this 'mess,' some of my phone calls and emails went unreturned. The service manager hung up the telephone on my husband and they have never admitted any wrongdoing. Very sad that they treat customers this way.

Brian Betters

Feb 6, 2012

Cant say enough about the great people at University Volvo or about Volvo in general.As the saying goes Volvo for life!! We had some problems with our 2011 C 70 that were real hard to identify and fix. After several attempts to find a solution University Volvo and the Volvo Corp. stepped up to the plate and gave us a more than reasonable offer on a replacement vehicle. We do not view the problems we had as a reflection on the quality of Volvo but rather just a one in a million problem with no quick solution. This was our second Volvo and certainly will not be our last.I highly recommend Volvo as a company that makes wonderful cars and University Volvo in Charlotte . Thanks again to everyone from the service manager to the service tecs. and especially to our salesman AJ and the sales manager Jeff

andy gibson

Jan 31, 2012

A.J. was great from inital call thru close of the deal. Price was best out of 3 states on top of finding me the only 2013 xc90 r design i wanted on the east coast. I would recommend buying a car from University Volvo without hesitation.

ncobrien

Dec 23, 2011

My wife and I just purchased a new Volvo XC60 from University Volvo. Starting with the phone calls, and continuing through with the visit in-person, test drive, sale, financing, etc., the overall experience was terrific. We had the pleasure of working with Stephen Bacon, who was friendly, knowledgeable, respectful of our time but did not rush us, excellent in every respect. Price was great as well, they were happy to match and even beat the excellent pricing we had found on-line through various sources. I recommend this dealership very highly, and would not hesitate to purchase from them again.

cmahoney5555

Dec 3, 2011

Working with AJ and everyone at University Volvo was a real treat. AJ was very patient (I changed my mind many times!), and in the end I think we ended up with the best car for us, at a good price. We never got the run-around, and none of the usual games. I would buy from them again!

laagaard

Dec 3, 2011

Was very pleased at the overall experience buying a new Volvo. Very helpful in assisting me in choosing the best car. Everyone at the dealership was great to work with. Small dealership, but big on service. Offered the best overall price for the new XC60. Would definately recommed others to consider University Volvo when looking for a new Volvo.

Ashleeeee21

Nov 8, 2011

This dealership is WONDERFUL! My husband and I had the best experience buying our new Volvo xc90 here. Everyone we worked with was kind, knowledgeable, and treated us like family, not customers. Bob guided us through the whole process and took time to really get to know us. The process was easy and transparent. We never felt rushed to buy immediately or settle for a car we didn't like. They told us the pros and cons of each car we looked at and even called around to find us the best interest rate. We will recommend University Volvo to all of our friends and family. They appear to pride themselves on putting the customer first and made us very comfortable. They were very understanding of our newborn son and gave us ample time to feed him and take care of his needs while at their dealership. We never felt rushed to sign a paper and leave. This was honestly the best dealership we have ever worked with. They make buying a car exciting, not stressful. If you are looking for a Volvo, check them out. You will definitely enjoy the experience.

Terribewell

Oct 21, 2011

My experience with University Volvo was exceptional. Stephen Bacon went over and beyond to ensure that I got the exact car that I was looking for. Stephen was able to find the color combination I wanted when other Volvo dealerships said they could not find it. He was very prompt and responsive to all my questions and requests. I would recommend this dealership and more importantly Stephen to all my friends and family. Stephen was very funny and friendly and made this a pleasurable car buying experience.

Emkash

Oct 4, 2011

This is the second Volvo that we have purchased from University Volvo. Their customer service is exceptional and they truly care about their customers! I wouldn't go to any other dealer in the Charlotte area.

B43126

Sep 26, 2011

Overseas Delivery program was AWESOME! Bob did a fantastic job assisting us and made the entire end-to-end experience very positive. I highly recommend Bob Kennedy, University Volvo and the Overseas Delivery Program to everyone.

Cruh

Sep 6, 2011

I have purchased several cars from University Volvo and am always pleased with the service received during the buying process, level of knowledge of all staff members and most importantly final price. I would highly recommend University Volvo!

jmcrae

Sep 6, 2011

This is the third time I have worked with this dealer, and AJ was the sales rep each time. He knows these cars and is interested in doing what he can to help out. There is no fast talk here, but rather they are straight-forward, fair and professional.

reidgarst

Aug 15, 2011

AJ was very helpful and courteous. His follow up was timely, complete and accurate. When we came for pick up he answered all of our questions and made the buying process very efficient. He is one of the best salespeople I have worked with and we have worked with a lot.

Robk8918

Aug 9, 2011

I purchased a used Volvo S60 from University Volvo in July 2011 and could not be happier! The salesman, Stephen Bacon, went above and beyond my expectations! The car looks and drives like new and was also fully serviced and detailed. If you are looking for a new or used Volvo, stop by Unibersity Volvo and ask for Stephen Bacon! The service department is also top-notch and I have been a loyal customer for the past 8 years!

gwinsa

Aug 8, 2011

Everyone at University Volvo was very helpful. Bob Jackson was very knowledgeable about all of the different models and packages that came on the cars. I went to several dealerships, but University Volvo definitely had the best selection of used Volvos in the area.

Marshall Scott

Aug 7, 2011

I believe University Volvo is one of the best dealerships anywhere. Their staff is very friendly yet professional in every way. I have bought two Volvos from them and all the service work and follow up has been great. Bob Jackson in sales is especially helpful, knowledgable and courteous. He has made us feel like family and we know his desire is to find you the "right car". I also like the fact that this dealership is a little out of the way...I don't like those areas where it is one dealership after another, for miles. I like to brag on how good University Volvo is...and, No, I'm not related to anyone there nor do I have any other connections with them.Sincerely,Marshall & Courtney ScottHuntersville, NC.

lbelden

Jul 7, 2011

Our experience with University Volvo and our sales person, Stephen Bacon, was fabulous and superior to any car buying experience we've ever had. This is our first Volvo and the quality and features of this vehicle far exceeded our expectations as well as the customer service Volvo provides to their customers. Stephen Bacon went above and beyond to make our experience as smooth as possible. It was actually enjoyable to buy this car, for the first time in my life I can say this! He really went above and beyond his duties for us. Specifically, when we found out our vehicle had a front license plate, as it was transferred from Atlanta, he personally took care of the details to make sure this was removed, plugged, and painted for us. It would not have been a deal breaker, as he knew, but he knew it was an important detail and wanted our car to be absolutely perfect for us. His attentiveness to detail, honesty, and knowledge was exactly what we needed and why we went with University Volvo as opposed to others in the area. We hope he is with Volvo a long time so he can help us with future Volvo purchases. He has made us very happy customers and shall we say, Volvo customers for life! Thank you!!!!

ckessler

Jun 30, 2011

New car buying is never fun, but Bob Jackson went over an above to help us find a car that fit our families needs. We test drove an XC60 and XC90. Bob knows these cars inside and out. He did not put a hard sell on, and did continue to call and harass us for our business. I would recommend this dealership and would go back in a minute to buy a Volvo from Bob.

mgamblin

Jun 29, 2011

I don't know if I have given a perfect score to anyone, much less a dealership, in a long time. I will have to say I had a really good experience with University Volvo. They had the vehicle I wanted, worked with me on getting a used vehicle in the condition for the price, and didn't play any of the mickey mouse games you sometimes encounter at car dealerships. Good experience with the sales department.BTW, this is my first experience with Volvo and really impressed with the quality of the brand. The Volvo was for my wife, I am a Toyota truck guy, I actually contimplated trading in my vehicle, which I love, after seeing the quality that Volvo is putting in there cars.

sjbaker

Jun 24, 2011

We have tried having our cars serviced at the dealership in Augusta, Ga. and Columbia, SC; neither can come close to the service we recieve at University. We drive 2 and a half hours one way to get our service done at University Volvo. John Paul was friendly, told us what to expect, and called us to let us know what was going to be done. He did a great job. We have purchased 4 Volvos from this dealership and recommended it to a friend and they bought a vehicle there, also. Bob Jackson, in the sales dept., has sold us our cars and we would not buy a Volvo from anyone else!Thank you University Volvo for caring about your customers!Steve and Tina Baker

trhood

Jun 21, 2011

I have never dealt with Volvo and with the information that I had received from my brother, quite frankly I really didn't think it would have been an experience that I would have enjoyed. My mother was wanting to suprise my brother by paying for his repairs for his Volvo. We went to the dealership and met TJ. Explained the situation to her and she went far and above the call of customer service in assisting my mother. Again we do not drive Volvo's and it made the experience very memerable and impressionable. TJ Thanks for everything. You represent your company very well and truly impressed me. (Larry and Jackie Robinson's Volvo)

happy buyer 111

Jun 15, 2011

Normally car buying is not a really fun experience. I loved the fact that AJ worked with us via email. Most dealers want to communicate via phone or in person. No one today has the time for that! He came in with the best price, was nearby location and when our car was delayed at the port he arranged a loaner for us. Overall very happy with the experience and will recommend them to our friends. Not to mention if the service department does us well our next car for sure will be another volvo! Just a side note I can not tell you how many woman are buying cars and are being treated differently from men...didn't feel this way at all at this dealer! Kudos i'm tough and don't give praise easily!

Kmc9421

Jun 15, 2011

This was by far the best car buying experience I have ever had. I am very particular and was not the easiest customer but AJ was so nice to work with. He is knowledgeable, friendly and understood exactly what I was looking for. He had been recommended to me but still exceeded my expectations. The selection was great and the entire staff was so helpful.

SusanFloyd

Jun 8, 2011

AJ is great to work with - the second car I've purchased from him. Would definitely work with him again. Prompt response, efficient, good salesmanship.

W & C Barr

Jun 4, 2011

This was our second purchase from University Volvo. In both cases, we were so pleased with the warmth, friendliness and "eager to please" attitude of these guys. There was NO pressure, only a willingness to work with us to close the deal. These guys continue the warmth and friendliness after the sale, as well. We would highly recommend them!

BabsMRogers

Jun 3, 2011

I rated University Volvo so highly because they deserve it. I am in my sixties and have never had such a pleasant buying experience. Everyone was so polite and helpful. The owner-Steve-even made a point to meet and greet us after we had made the purchase. AJ is one of the nicest, most professional salesperson I have worked with in my life. Buying my -almost-new Volvo was great!

cgardner1102

May 31, 2011

I researched the verhicle I was interested in purchasing online prior to contacting the dealership. AJ was very responsive to my email questions and provided timely answers with detailed information that satisfied all inquiries I had. The only complaint I would vocalize with the experience is a 720 beacon score did not qualify for the 1.99% financing deal when I was assured it would through my correspondence with AJ.

leftseatsc

May 31, 2011

My expereince at University Volvo and with AJ Varrichione was nothing short of spectacular. My wife and I were looking for a convertible and inquired with University through the internet as to their current stock of C70's. AJ worked with us to narrow down some choices as far as options, color and packages were concerned. We test drove the C70 and were hooked. We pulled th trigger that day and AJ and his mananger worked late in the evening to find us the very lowest rate possible for financing. We were in our new red convertible the very next day. We got a great car,a great price and a very low intereast rate. AJ has since followed up to make sure we were enjoying the vehicle and to see if we had any additional questions or concerns. In all it was a great expereince. No pressure, just great effort on AJ's part to insure he was meeting our needs. University Volvo has proven they are best in class. I will reccomend them in the future to anyone intereasted in a new vehicle. Thanks AJ and team!!

pkinsey

May 13, 2011

I have dealt with University Volvo for over 20 years and have never had one complaint of the service they have given me. They are service professionals and always provide the appropriate service in a timely manner. Tonya, the service manager is my go-to person and she and the entire staff go above and beyond to help me. As a single woman I appreciate that more than they know. I will never drive any other car but a Volvo and will never buy from or have mine serviced anywhere but University Volvo.