Used Cars for Sale at Valencia BMW in Valencia, CA

Karl, the devoted BMW driver

Oct 6, 2016

I'd been searching on line for different makes of cars for months, but since I've owned and leased BMW's since 1997, I knew I'd eventually end up with a BMW. Once I realized another BMW was in my future, I had to find the best price and a dealer I could work with. I called, Hector Rosales answered, and I told him about the car I found on line through Edmunds.com. He answered my questions, and then I asked him to research some issues. He called me back within 45 mins! I made an offer, they countered, and I got a great deal. The car was basically purchased with a couple of phone calls. I made an appointment, and when I arrived I didn't have to wait. I was in and out of the dealership in approximately 2 hours, and it would have been sooner if I'd remember to bring my insurance card!! It was worth the 2 1/2 hour drive from Pismo Beach to Valencia!!

Frankie G from NY

Oct 6, 2016

All I want to say is Thanks to Willie from valencia BMW for helping me get my dream car. I never thought I would be buying a car online, but I did I never thought I would be writing a review about it, but I'm. I told Willie I wanted a nice clean low miles BMW I put my trust in him, and sure enough when it got delivered to NY I was happy It was clean. Willie backs up what he saids...

None

Oct 3, 2016

waited 40 min to see advisor. Appointment was scheduled before.Repair took longer than usual, but at least I had a loaner. Very slow service.Advisor was great. But overall, a lot of time wasted.

Harry Kozian

Sep 30, 2016

I had great experience especially i worked with the Salesman Mr. Mazen.

ScorpioBebot19

Sep 28, 2016

BMW Valencia Awesome cars! Intelligent approachable knowledgeable sales people. And on top of that they have warm and Caring Managers and Good looking Guys!! I commend the Manager who had help me. He is SAM you're Awesome! Keep up the good work..

Ed

Sep 27, 2016

We were thinking we might want to lease an i3. We took a trip to Valencia BMW and met Sathy who gave us detailed information about the car and had us take it for a test drive. We were convinced this would be a perfect car for us. Sathy worked in a low-key but knowledgeable manner to help us create a lease that would work for us. Overall it was a great experience - thank you!

Art

Sep 24, 2016

Great services! Sales and finance teams very professional and helpful!

Tammy Franco

Sep 23, 2016

Very friendly staff.Liked the fact I was given a rental car till my car was done.

John Laird

Sep 21, 2016

Service is great people are friendly and polite. I would recommend this dealer

Dan

Sep 20, 2016

Cole was very good at following up with me. Scheduling was easy.

Valued Customer

Sep 20, 2016

Fine but dashboard indicates I need service again in 3000 miles suggested that synthetic oil was not used

Charles McAmish iv

Sep 18, 2016

I went in there with my trade and came out with a used 2013 328i BMW. The sales rep Julius Mann was very helpful through the whole process and I'm happy I came out with a BMW.

Jeff Bernards

Sep 16, 2016

My ratings are based on the Service Department and Cashier only. Service Department is great. Chris Rawlins was my advisor for the second time and he is very pleasant and professional both times.Melissa (?) at the cashier's desk is very upbeat and helps make the experience a very positive one.Parts Department is a different story. I ordered a new key on September 2 and was told it would be available in 2-3 working days - and they would call when it arrived. On September 14 I still hadn't heard from anyone in Parts, so I called to see if the key was in. I was told it was, so I made an appointment with Service to program it the next morning. When I arrived the next morning I checked in at the Service Department and was told to pick up the key at Parts. I walked to the Parts Department and the buzzer went off when I entered. No one was at the desk, but I figured that the buzzer had sounded, so someone would be there shortly. I could hear movement behind the partition. After 3-4 minutes (seemed like a lot longer) I finally called out "hello" and someone called back "be right there". After another 2-3 minutes someone helped me. While waiting I noticed that the lobby floor was dirty with paper scraps, dirt, etc. The display for floor mats was disheveled and my overall impression was not very good.I have had my cars serviced at Valencia BMW many times over the past few years and have always thought the Customer Service was outstanding, but I think Parts needs some attention.

Mike

Sep 16, 2016

Gregg was helpful over email and was very courteous to my family when they went to go pick up the car. Easy and excellent seevice. If we were to buy another BMW i would definitely start at Valencia BMW.

PKR

Sep 15, 2016

Hi Brian was awesome. Made it very easy and was able get my car done way before the expected time

Moses

Sep 11, 2016

Great service and deal ! I would recommend to anyone !

Valued Customer

Sep 10, 2016

I've have driven a BMW for many years. Why? Because of the hassle free, convenient , quick, drive through service. However, at this last visit in picking up my vehicle, the tire indicator light continued to display due to atmospheric changes. Not, a problem. The service tech immediately check the tires and reset. Again, l was good to go.

Brende on the go

Sep 8, 2016

My car was serviced in Valencia BMW ! They all we're outstanding and profitional ! Very nice place! Brian Hough made sure all of our needs were meet! Even a car to get around! And theJob service on my car was outstanding by there mechanics i must say I was very happy ?? I had never been here before ?Yes I was worried because I just had it serviced in VanNuys for the same thing ? ! And +I just moved to Lancaster . I thank the Lord for putting honest great people in my path to take care of our needs. BMW you have great outstanding people working for you that is very important. Thanks Brian Hough and Team work ????very ?pleased ? ??*********

Patricia

Sep 7, 2016

Convenient, no pressure experience! Would highly recommend!

Eric Marksb

Sep 6, 2016

Great Experience!Nathan Litt (My Salesman) was super helpful! He worked with me to find the perfect BMW!

PatriciaX5Heaven

Sep 6, 2016

It couldn't have been any easier, and the follow up was amazing. I now have the exact car I wanted and for the right price. They dropped off the car to my home, picked up my old car, signed docs, all in less than 30-minutes. I would highly recommend the Nathan Litt and the internet team at Valencia BMW.

Alexis Lachkar

Sep 4, 2016

Great customer service! Very quick and easy and they really helped me find exactlywhat I was looking for color,low mileage, body style and price range! I love my new 3 series.

Valued Customer

Aug 31, 2016

Excellent service, my advisor was very knowledgable, car was finished in a timely manner.

Mrs. Jackson

Aug 28, 2016

Great service! Very helpful. Just needed an oil change and a panel fixed. Cole Schwartz took care of it quickly and efficiently and gave me a loaner to use in the mean time.

Markas

Aug 27, 2016

Very nice and professional sales team that goes above and beyond the norm for their customers. As an out of state buyer i was afraid of hitting some unexpected problem, but the sales team at Valencia BMW (especially Lillian) made sure that the transaction went as smooth as possible and even arranged the transportation for the car after the deal was closed.

SHAWN LAVIAN

Aug 26, 2016

SALES MANGER BY NAME:MIKE WAS VERY HELPFULL.....ALSO THEY HANDEL FROM A TO Z

Tony T

Aug 26, 2016

Car was due for service-Great service no hassle, true professionals.

Kevin H

Aug 25, 2016

I have never been completely satisfied with a car buying experience until now. I got a great price on our BMW without having them haggle over it. (I did my homework ahead of time.) I called several dealerships and Valencia BMW was one of a couple that put their best foot forward the first time. This decision was quick, as was the purchase process. I live 400 miles away, so they shipped it out right away at a very reasonable price. There isn't any negatives to my experience, which again has never happened.

Rob Baker

Aug 24, 2016

Darin was very professional. Darin make the process very simple

Tommy Tran

Aug 24, 2016

Valencia BMW does a very good job getting my car service quickly. I have a BMW dealer but there service is not that good so I rather drive the extra miles to Valencia BMW.

Jim

Aug 23, 2016

I'm extremely happy and satisfied with the dealerships services and products.

JOSE J. RODRIGUEZ

Aug 23, 2016

Very helpful personnel and service was great. They attended my concerns in a professional way and all the staff was courteous.

The Heatons

Aug 23, 2016

Fabulous customer service from start to finish...called and spoke with Julius Mann- he checked on the vehicle we found on their website, it was in Stock and available- we placed a hold on it, drove to the dealership and there it was already washed and ready. Straight forward with pricing no haggling needed-honest and reasonably priced. Got with Manny Richards in financing and he was great too, helped us get the best financing options possible and overall easy process. Reasons to go to Valencia BMW would be, straight forward business practices- no back and forth games with sales and financing...they answer your questions and call back when they say they will...professional and friendly service. Clean dealership and right on the price! BMW genius staff are also amazing with helping you understand the cool features of your new car.

Jane A

Aug 22, 2016

Darin was very helpful and provided quick service. The entire experience was very pleasant

Valued Customer

Aug 22, 2016

Robert Perez was VERY helpful in getting my vehicle fixed. I am above and beyond pleased with the service i received. I definitely recommend Valencia BMW!

AnneT

Aug 20, 2016

Valencia BMW helped make our car purchase relatively quick, our representative, Sathy Siva, was courteous & friendly, not pushy, and got us right into the car we wanted. We would recommend this dealer for your next car purchase.

Cathy fierstadtstomer

Aug 19, 2016

Darin Ellis was very efficient and personabe,I appreciated doing business with him

Donna Bradley

Aug 19, 2016

I liked that I was not under pressure. Sales person was very helpful in locating the car I described. He respected that I wanted to communicate via email until I choose a car. Found me a great deal.

Jzajza27

Aug 19, 2016

of the wear and tear insurance. We paid $70 extra per month for it on a lease of a BMW 528i so that we wouldn't have to pay for any damage up to $5000 in the end of the lease. We went to return the car last tuesday and we confirmed with valencia BMW that we had the insurance and they said yes, otherwise you would owe $2600. So they told us we were covered and we left. We get a call today a week later saying that we owe them $2600. They then told us that we should have filed the claim before we dropped off the car. We are furious because we paid about that much over three years in extra payments for the lease and now we owe them $2600 on top of that. They could have easily told us this when we dropped off the car. We specifically asked about the insurance but they chose not to tell us. They are crooks. I will NEVER get a BMW again because of them.

Valued Customer

Aug 18, 2016

Valencia BMW provided prompt and professional service

Jennifer Solis

Aug 16, 2016

Best experience ever! I love my new car and the price was great. Everyone was helpful. I will buy all my cars at Valencia BMW.

Michael

Aug 16, 2016

Would highly recommend this dealer to anyone. Very professional and attentive.

Ryan

Aug 16, 2016

Took hours to get the deal done and was underwhelmed by the facilities and new car prep (car was messy inside). Three weeks later and I still don't have the other key or the manuals! Poor customer service.

Art

Aug 13, 2016

I was shopping for new car. Unlike other dealership who is trying just to sell a car, Grigor understood my needs and provided the best service I experienced at Valencia BMW. Hi is the best !!!

Nicole

Aug 11, 2016

The staff at BMW Valencia are amazing! Especially Willie Dalgan. I would reccomend anyone who is looking to lease or buy a car to speak to him directly.

Rachel Berman

Aug 10, 2016

Valencia BMW always does great work and has great customer service

Lovemycar

Aug 9, 2016

Excellent customer service! Extremely happy with my purchase!

Hang vu

Aug 8, 2016

BMW of Valencia is the best service my BMW X6 I'm so happy ,thank you

TB Drives

Aug 8, 2016

Recently went in to BMW Valencia as a first time buyer on a friend's recommendation. I had done plenty of research prior to visiting the dealer and had been coordinating with my Sales Associate throughout the pre- and even post- sale process and always received comprehensive details and quick attentiveness. Hope all future purchases can be done this way. All in all - very happy with my 435i Gran Coupe purchase and am confident I will continue to be taken care of.

toddbee

Aug 3, 2016

Great service. I highly recommend this dealership to everyone

Feli

Aug 2, 2016

Best experience ever in buying a car. So hassle free and easy. Will definitely be back every time

Kwana M

Aug 2, 2016

I had the best car buying expierence with Hector at Valencia BMW. I didn't feel pressure and he was very helpful and answered any questions I had . I got the car I wanted with the best deal ever. I will recommend all my friends to him when they are ready to buy a car. I

Joethepro

Aug 1, 2016

Service adviser Chris is awesome. He is knowledgable about BMW. He is the main reason I will go to this dealer for service in the future.

Kenny

Jul 30, 2016

No other dealer could even come close on price for the X5 we were looking for which was fairly difficult to find with the specific accessories we requested. I researched 17 dealerships in 3 states. Ask for Lilly in sales for whatever your needs are.

Palm S

Jul 30, 2016

Quick service. Front office ladies are great and friendly. Clean lobby area. Bob Rowlands was awesome.

Jill

Jul 25, 2016

Excellant experience from the first phone call to the service center to picking up my vehicle once the repairs were complete.

Richard Valdegamo

Jul 21, 2016

I was there for service and it was done right. My concern is that the ac vents may break again. The material is a cheap one. Never happened to me before.

Chris

Jul 20, 2016

This was my first time at this dealership and the experience was good. The staff were friendly, helpful, and professional.

Matt

Jul 20, 2016

Bought a CPO 335i from Willie Dalgan, who took great care of me. Had some minor things to deal with after the sale, and Willie handled it all. I drove 80 miles to buy a car here and would do it again.Dealership was great too.

Laine

Jul 18, 2016

Valencia BMW has the best service staff of any car dealership in Southern California. You are in, you are out, no hassles. They service the car and attend to the things you may not even know are a problem. They are simply the best.

LAGirl

Jul 17, 2016

The staff was excellent!! Very responsive and offered me a very reasonable deal without any haggling. I would definitely purchase another car from them.

Alin

Jul 16, 2016

I leased BMW i3, it's a great gas saving car.Thanks to Valencia BMW making my leasing process easy.

Charles

Jul 16, 2016

Service manager was very informative went out of his way to make sure I got a good loaner car. Answered a lot of the questions I had about my car.. Only thing was my car came back dirty but I took a while to get my car after they called about it being ready.

Rodney Taylor

Jul 15, 2016

Good experience Bob always takes care of me and my BMW.

George Simpson

Jul 12, 2016

Needed tires. Worked out fine. What if I didn't want to write 50 characters

M.R. Lozares

Jul 9, 2016

Anthony Bennett, the salesman was very helpful to make our buying process quick and easy. Very knowledgeable and accommodating. It's a different car buying experience,

Tigran Tutuyan

Jul 8, 2016

Great experience!! Very easy to go through the purchase experience.

Karyn

Jul 7, 2016

Great customer service at Valencia BMW. Great job!

Sunny

Jul 6, 2016

Last weekend got my car serviced here, Service Advisor, Receptionist, Loan car, everything was great.I also bought my previous BMW 335i from this dealership, experience was very good.

Judy

Jul 5, 2016

Brian Hough, my Service Advisor, was kind and efficient. He promptly returned my phone call and arranged for my car to be ready a day early. I am a senior citizen and use a walker for mobility. I am able to drive and my BMW is so comfortable. Please give Brian the recognition he deserves.

Dat

Jun 30, 2016

Quick proffessional service. Very knowledgable and overall a 5/5 in all categories for rating . Would gladly use the service again

Andrew M.

Jun 28, 2016

It was the best and easiest experience I've ever had at a car dealership!

Kelley

Jun 28, 2016

I bought my car in Dec. in Thousand Oaks. I looked at the Valencia dealership but because I was buying a 2015 model year end the inventory was slim. This was my 1st service on the car and I had a great experience. I didn't have to wait to be helped. Brian was very professional and attentive.

Rosie

Jun 28, 2016

Chris, my service advisor was excellent! Service was done in a timely manner.

Gerald Scullin

Jun 27, 2016

I have leased or purchased seven (7) BMW 'cars over the last several years. NEVER has the process been easier than my experience with Valencia BMW and specifically with Ms. Lillian Rodriguez. She was very professional and her product and process knowledge was excellent. The only thing I had to do was pick up the car - and that was optional. They would have delivered it to my office or home.

Sagrario

Jun 23, 2016

Bob provided us great service and attention to both of our cars.

Valencia BMW

Jun 22, 2016

Very nice to talk and fast and great services. And after services, always return call to check my car's condition

babygirl 528i

Jun 21, 2016

I am very pleased with my service advisor and my service experience. The service team were all very accommodating ~ it is so-o-o-o helpful that they give you a car to drive~ that's awesome! I particularly like the fact that BMW refers to us as guests and not customers. So far, everything seems to be working fine ~ still have some big ticket items to do (one at a time - my baby girl is older, so there a few items that need attention).

Kim tran

Jun 21, 2016

I was a quick and smooth and wonderful experience buying.They really worked with me to giive me a car I wanted at the a excellent price.No other dealers gave me the price I wanted except for Valencia BMW dealer I highly recommend it

Mike

Jun 21, 2016

Easy. Thanks for all the help. Got the car in, was told it would be a couple hours, 90minutes later car was ready. Easy.

Matt B

Jun 20, 2016

Willie was the sales associate that I dealt with and he was the absolute biggest help! I would definitely recommend asking for him!

Ron

Jun 20, 2016

very good and I'll be coming back again my old z3 needs lots of care

RonnieB, Tx

Jun 17, 2016

My total buying experience was great! My salesman was on top of the deal from start to completion. I would highly recommend do business wit the dealership.

Marina Padron

Jun 12, 2016

I was pleased with the service. Repair done on time.

Neal

Jun 12, 2016

I have been a customer for 5 years and highly recommend Valencia BMW for sales and service. My service advisor was Michael Teron. Mr. Teron is very personable and has excellent customer service skills in communicating the repairs needed. He also resolved my car's tire issue and was able give me a very competitive price for a new set installed. Also, the cashier staff has always provided excellent customer service along with the tech/valet service people. And on previous service appointments I've talked to the mechanic staff which demonstrate high quality in workmanship and diagnostics.

X3 fan

Jun 12, 2016

Good experience getting an X3 BMW. Good service and facilities.

Amy Hassan

Jun 11, 2016

I was in and out fast, everyone was friendly and really helpful

Ara

Jun 10, 2016

I had a great experience. They were very nice and helpful .

Tameka

Jun 10, 2016

Had me in and out in 45 minutes great service genuine people....

Mar

Jun 7, 2016

Definitely will recommend this dealer to everyone.

Grant

Jun 6, 2016

Took my 428 for a wheel alignment, My car just had window protection installed and it could not be touched for a few more days. Bob made sure that it was not touched during the service. he even took he car through the wash him self to make sure it was not touched. I greatly appreciate that amount of care.

Jeremy Scott

Jun 3, 2016

It was amazing ! I really enjoyed the process and he made everything easy

Elaine Pasadena

May 27, 2016

I did my internet research and found a few places that had a 428i. Valencia worked with me on the pricing, and when I found out it was not ready, they got me a loaner car for 2 day which I appreciated. Then Greg in Sales delivered the car to my home where we did the paperwork so I did not have to drive from Irvine to Valencia. Great service!

Michael J O'Connor

May 27, 2016

Most hassle free car purchase ever. Got a fair, clearly explained price up front, got the exact car I wanted and everything was ready to go within 24 hours. Love my new 740i and would enthusiastically recommend this dealership. Special shout out to Manager Sergik Haftvani, who made this made this process hassle free and drama free.

Philip

May 27, 2016

Routine service but also gained great advice on storage and maintenance of my low mileage M3.

Rob Mikitarian

May 27, 2016

our rep, John, was very professional and expedited the process....

Karen Orange

May 23, 2016

My experience has always been nothing short of amazing with Valencia BMW. This is my second experience with this dealership. I leased my 328i back in 2013, and went in a week ago to refinance my lease to a purchase. Sammy in finance during my first leasing experience in 2013 was amazing when I first leased my car and made the process very easy and was very thorough in the entire leasing experience. Nathan Litt who was my sales rep this time around, made the refinancing process smooth and convenient by ensuring all the paperwork and foot work was done prior to coming in to complete the transaction and his personal touch with sincere conversation with my mom and I through the waiting process was simply profound and greatly appreciated. Not many sales reps would take a genuine interest in topics of conversation and truly made the time that much more enjoyable. Nathan's follow through at the end of the transaction days later continues to be appreciated. Manny Richards Financial Manager who completed the transaction was one of the most friendliest, sincere and very helpful in supporting future maintenance options that were the best fit for me and my budget and I truly appreciated all of his help. He truly is great at his job and you can tell he really enjoys it!! My mom and I truly enjoyed our time with him as well! It's so refreshing walking into such a clean kept, friendly staff that's very knowledgeable on its product! I'm very grateful for Valencia BMW and so glad I'm apart of such a warm BMW family at least that's what it truly feels like each time I walk into that building! I love this dealership and would recommend it to anyone not just looking to own a BMW, but looking to be part of such a family oriented dealership that truly cares about you as well! VALENCIA BMW..... YOU ROCK!!!!Karen Orange

Miriam

May 23, 2016

during my last service visit , Robert Perez was very welcoming , professional and took care of my car in a very timely matter.I appreciate all the help.

New435

May 23, 2016

This is the first time I did the internet route for buying a car, and it was stress free. After a bit of on-line chat to clarify what I wanted in a 435i, I was then contacted by email with a candidate that matched my requirements. It included a detailed list of options and the bottom line price. I went out to see it a few days and ended up with the car. The sales rep (Lilly) was great! Very low key and easy going. Recommend her highly.

Steve S.

May 21, 2016

In my experience Robert Grass is the best in the business when it comes to customer service, product knowledge and facilitating the buying / leasing experience!

Keith

May 20, 2016

Very professional and explained everything clearly. Staff was friendly and good coffee.

Greg Martin

May 18, 2016

I recently had my BMW 535i serviced at Valencia BMW and it was a great experience overall... Michael Brewer was my service agent and he was excellent... He was quick and through and kept me well informed every step of the way... All repairs were completed as expected and when expected... Thanks a lot!

H

May 18, 2016

Had an overheat warning pop up on the display on the way to my father's house (long trip).Swung by without an appointment, given a loaner and peace of mind to continue my day/weekend while they checked the car.Found the issue along with other minor issues, and all serviced within an outstanding timeframe.Thanks again!HG

Jonathan

May 18, 2016

I purchased a Land Rover from BMW Valencia and had many issues with the car initially. Sean Crawford, sales manager, and Julius Mann (salesman) were very helpful in making sure I was satisfied despite these issues. They went above and beyond in this particular case and I would definitely go back to them in the future.

Ashton

May 17, 2016

Grigor was very infiormitive, responsive, friendly and looked for my needs from the car. We went in looking for a 5 series, but got a beautiful 429 and are ver y happy with it.

Elizabeth F.

May 16, 2016

I had a great experience with Robert. He was on top of everything and took great care of my car and self!

Tparr

May 16, 2016

Good Experience. Loner car with no problems. My car was ready within the first couple of hours.

ChuckS

May 15, 2016

Robert Grass made my day he set me up for my new X6. This guy is the best and Mickey the financial guy is super nice and quick. Thank you

Armida

May 13, 2016

My new advisor is great. He is accomodating, knowledgeable of the craft related to BMW, helpful, friendly, efficient & effective.

DLodder

May 13, 2016

Regardless of where you live, do yourself a favor and give Lilly at Valencia BMW a call. I was shopping for a new BMW and getting pushed around the local dealership. I started looking for alternatives and found Lilly through a reference. When she didn't have the exact car I wanted, she offered to order it. When it arrived a few weeks early while I was on vacation, she made sure it was there when I returned. Finally, she drove well over an hour to deliver the car to my office! We signed the paperwork in 20 minutes and that was it. Best car buying experience ever.

Basilio

May 11, 2016

We drove a lil over 100 miles to purchase a certified used 428i. We reserved the car on the advise of our salesman Nate. We were qualified before we drove up to Valencia. We made an appointment and the service was awesome. From the car being ready, to car orientation and going straight to financing. A few hours later we walked out of their with the best car we have ever purchased.Great work Valencia BMW!

Kristen

May 11, 2016

Took our new BMW in for service and like every other experience here it was great. Loaner car was ready, service was done quickly and the customer service was fantastic.

DeniceLuxury buyer

May 9, 2016

As a car buyer was given a great price and test drive really sealed the deal. Everyone was honest and gave good information regarding this major purchase.

Larold

May 7, 2016

My son and I stopped at Valencia BMW a few weeks ago. Our son doesn't have his license yet, but is getting into car styling. We met Jim and he let Coby sit in an i8 and he was in heaven. It was an extremely nice thing for him to do. Weeks later, we returned and happened to meet Jim at the door. He showed us a 2013 Certified Preowned 328i that looked brand new. We bought it and love it. We have owned several BMWs over the years and this one is equally as wonderful. Jim was a pleasure to deal with.

Maria

May 6, 2016

I received an excellent service from BMW Valencia and, most especially, from Mr. Robert Perez, service advisor.

Serina Corvino

May 6, 2016

Robert is the best!! easy, easy, easy, easy thank you!!

Realtor John

May 1, 2016

I was an internet buyer looking for just the right car. Saw that Valencia BMW had the one I was searching for.. Chatted and asked them to contact me, I got a phone call from them within minutes. I confirmed the car was available, set an appointment to go see it. The rest of the process went very smooth.I would recommend them to everyone wanting to buy a car.

gilbert leon

Apr 30, 2016

over all a great experience I would recommend this dealership. Very friendly staff

Merrilyn Kalaw

Apr 8, 2016

The Dealer treated us like a friend. Exciting experience with our new car!

D. Freeman

Mar 30, 2016

Tony Bennett was awesome! He was very honest and straightforward. Valencia BMW is my number 1 choice.

harvard1932

Mar 27, 2016

Apparently one of their salesmen Armen failed to communicate with our DEAL.We discussed on a set pricing for the car FOR OUT OF THE DOOR! But guess what? We ended up getting charged 150 dollars EXTRA because of our city sales tax is higher. Like the deal agreed upon, the extra sales tax are SUPPOSED to be handled within. But not in the final price. I DO NOT CARE IF OUR CITY TAX IS HIGHER OR NOT. A DEAL IS A DEAL.Not like 150 dollars even matters. But this dealership proven itself to be absolute clueless in its management. This review is going to be copy and pasted across all review websites.Not like I even care about 150 dollars. But the moral of this is really really sad. And Armen as a sales person FAILED to communicate a refund with me even though I called/texted in the length of 2 days. It makes it sounds like customers are done with once they have sold the car.Trust lost for this dealership. Beware to check all pricing before you sign anything. Because this dealership APPARENTLY seals documents into envelope before giving it to you! They do not even go over final numbers with you in purchase! Not until you go home, open the envelope to realize some numbers are OFF. So many things went wrong. Just 1/5. It won't be changed.

Nicole Bruce

Mar 22, 2016

I have always believed in giving credit where it's due. I was referred to Willie Dalgan at Valencia BMW and I was very apprehensive at first due to my credit, but shortly after speaking with Willie I was put at ease. He is a very compassionate and honest person ... Not so much interested in getting a car off the lot, but more concerned about finding the right car for ME!Throughout the entire process I was treated with respect and never felt any pressure. Willie did what is most important when purchasing a vehicle .. He listened. After speaking with him a few times, he compiled a list of cars that fit my needs and my budget. When I arrived at the dealership he had everything mapped out - making my experience very stress free!If you're in the market for a car ... Not just a BMW but any car ... And you're in Valencia .. Go to the Valencia BMW dealership and ask for Willie ... He will NOT let you down!!!

Chris M

Mar 21, 2016

Willy Dalgan and his team, treated my family , like their own. kind, considerate, and caring. I got the car I really wanted for a price that I could afford, and was treated like a customer should be treated, and though my credit was not 5 stars, they still treated us like 5 Star Customers!Thank you we will be buying more from you all!

Jolene Palcio

Mar 21, 2016

Oil change was in and out. They washed my car w full detail. Vanessa has great customer service skill. She always asks if we need anything else done w our car

Matt

Mar 21, 2016

Had a great experience buying my certified pre-owned BMW from Valencia BMW. Love my new car and had wonderful help in the car buying process.

MIGUEL A LOPEZ

Mar 21, 2016

Michael Piccirillo at Valencia BMW did a great job.

Thel De Guzman

Mar 21, 2016

I was not prepared to buy that day, because I was just looking how's the BMW X3 looks like, the exterior and interior and the package. And I said: " I want white color and nothing else." But this salesman approached us and asked if he can help us. Then, I agreed and he showed us the interior of the SUV. And he showed us too, other color...and I said ok...but was surprisingly impressed how beautiful the black, they just got 1 day before I came...although I really prefer White only. The mileage was amazingly low,(9,000 miles) the package, the car history and most importantly the quote he gave me. The salesman was very nice and accomodating, not to mention his patient answering all my queries. I had a very good experience dealing with him. It was so easy. I am so grateful. Now, I am such a lucky owner of a black beauty certified owned, brand-new like, 2012 BMW X3 xd280i.

IllinoisBuyer

Mar 14, 2016

I typically do not write reviews but felt that this one needed the recognition it deserves. I was looking for a BMW and found one online... but it was in California and I am in Illinois. The first thing I did was read the reviews of the dealership and one specific name kept coming up... Willie. After my initial analysis, I called Valencia BMW and specifically asked for Willie. He was not available but called me back within the hour. He was polite and explained all of the features of the car to me. I explained that I was an out of state buyer and he really went above and beyond in helping me explain the process and addressed all of my questions quickly. If he did not have an answer immediately, he would hunt them down for me and get me what I needed. I was astonished at how dedicated Willie was and he really reacts to the best interest of the customer. He did everything right in my experience with him and Valencia BMW. Everything that was promised to me was delivered. Willie was up front and honest from beginning to end and true to his word on everything making my experience of buying a car one of the most pleasant one's I've had. Being an out of state buyer, I feared that I would be treated differently as I was just someone on the phone, but not with Willie. Honesty and trustworthy are the most important elements to me when making a purchase and his dedication to his clients is rare to find these days. The reviews that I read of Willie were spot on and I'm extremely happy with the experience I've had with him. In fact, just a few short days after I took delivery of the car, I referred a good friend of mine to Willie and assured him that the out of state process is smooth and quick. So if you're looking for a nice new or used car from Valencia BMW, please take my word and work with Willie and you will not be disappointed.

clarkd22

Mar 8, 2016

I have had nothing but dishonest service people and sales staff to contend with during my nearly three years spending my time and money here. An M6 purchase and 328i lease later I've decided not to go back. It simply isn't worth it. I can get what I need done (mostly honoring tire and wheel protection since the tires and wheels fail often. Look up BMW class action law suite on faulty wheels) but not without a lengthy fight and getting the management and corporate involved nearly every single time. From the moment you walk into the service department you will be standing there waiting and ignored. I can name a list of names but it would seem that since everyone does it it must be policy for some strange reason- to be inconsiderate and dishonest.

iceteanolemon

Mar 7, 2016

My review is based on the quality of work as severely questionable. I will begin my story as to why.I bought a car that I always wanted, a 2012 335i. Bought from RUSNAK in Thousand Oaks. Had a great experience and the treatment was awesome. I decided immediately afterwards to register the car for its service location to Valencia BMW for its adjacency to my work place. Bad mistake.Had an issue with the car on a small oil leak. Brought it in and they confirmed and repaired the leak.Got the car back with a broken turbo charge pipe.Got the car back from the broken charge pipe, immediately noticed loud screeching from serpentineGot car back from serpentine issue, issue was still sounding off. Sounding loud and increase with revs.Got it back another time. Now weeks later I have oil on my floor of my garage.Got it back again. things seem fine.Couple days later the sounds begin from the front. screeching again.Get it back yet another time and notice the turbo charge pipe not installed correctly, oil spilled on the engine cover, and various things like cable management not connected correctly. Every step of the way I am cordial and not upset or out of sorts. At the last and final time I visit with the incorrectly installed charge pipe I was not able to contain myself. The blatant lack of pride in workmanship is embarrassing to witness and I cannot attribute the results of that handover to customer to anything but a welcome to this review. I plan on never setting foot in the place. Originally I thought it was "new BMW owner teething" but I am 5 visits and two visits are actually because they didn't pass my own mechanical inspection. Pathetic to leave fasteners undone, and things broken in plain view. In one case of the turbo charge pipe there is clear indicator of silicone adhesive attempt. I cant say it was them, but I know I purchased this with the turbo charge pipe in working order and I do not conduct repairs on this vehicle since it is CPO with full warranty.On every step of the way within hours or minutes even, I have taken photos and videos eyewitness of all the issues. I have every service record scanned as well. I plan on voicing this to the public as much as possible in the effort to keep future customers from falling victim to these practices. I hope if anything I can save the next guy from such heartache.My next course of action is to connect with Thousand Oaks RUSNAK and have their service dept conduct a full check on all the "repairs" made. I bought this car to be a reliable performance car, in order to get this I will need the confidence back!First review was removed by administrators because I linked my proof pictures and videos to the review. I would be HAPPY to share with anyone that wants to look me up from this site the dealer or any public wanting to avoid this kind of service.

Bryan

Feb 16, 2016

Great service. Clean facility. Car washed upon pick up.

Scott O

Feb 16, 2016

Valencia BMW made it super easy to buy a new BMW X4. They (Sergik) were responsive to my internet inquiries. When I showed up to test drive the car, they were efficient and gracious. Then they made me a great deal that satisfied my needs. I got the entire buying process done in three hours with absolutely no headaches that are typically associated with buying a new car. I am very pleased.

skywalker

Feb 12, 2016

I absolutely loved the attention to detail that was shown by the salesman. He was very knowledgeable and helpful. He answered all my questions. I was not as happy about the financial dept. rep I worked with, but as I was getting the car I wanted, it didn't really change my experience at BMW Valencia. I would definitely recommend going there.

Tanya Odom

Feb 4, 2016

Great experience with the Valencia BMW sales and finance team.

BMW Buyer

Jan 31, 2016

Before arriving at the dealership, I had a checklist of my must haves and budget. I share these items with the salesman. His response was no problem. And it wasn't. My new car exceeded my expectations.

Travis

Jan 30, 2016

We were looking for a white X5 and inventory was really low. But Nate at Valencia BMW found us the exact one we want, when no other dealership could. The whole process of buying the car was a pleasurable experience. Thanks again to Nate!!

ElvisM

Jan 29, 2016

My experience at BMW Valencia was amazing! I got to purchase a car Christmas Eve without a hassle.

vika

Jan 27, 2016

Gor was very helpful throughout the process of purchasing my new i 3. He carefully explained every document that I signed and walked me through the process. It was a very pleasant and business oriented environment. I couldn't be happier with the dealership I chose.

Mallory hill

Jan 26, 2016

Outstanding salesman! Was great to work with on the purchase of my vehicle

Dr. Gary M of Socal

Jan 25, 2016

I worked with a friend, Oren Weintraub of Authority Auto, who helps make deals with different auto groups. He worked a deal with Valencia BMW for a hot 2016 Alpine White M4. He negotiated with Robert Grass. All arrangements were set up prior to me arriving. Valencia BMW prepped my car for delivery. I went in, all paperwork was completed and car was ready. I was greeted when I arrived. I was then shown my car, followed by a speedy signing of all paperwork. Everything went flawlessly. The BMW genius went over the features of my car. I started my car and drove off! Quick and painless. BMW NA and Valencia BMW both followed up with me and my experience. I have nothing but good things to say about BMW and my experience at Valencia. I also want to give credit to Oren Weintraub of Authority Auto for making the deal for me.

Randy

Jan 20, 2016

Dishonest salesman and sales manager. Car was misrepresented, key fob did not work. Cost me over 1000$ to make things right with the car that the dealer should be responsible for.

Jesse Bernal "SportsFan"

Jan 17, 2016

I had took my 2007 335i sedan for a oil pan gasket change and once. Once I had picked it up from the dealership I had only drove 13 miles and I started to smell oil. I thought they had spilled a little bit on the side when they were putting oil in the motor. Then I had seen a little puddle of oil on my drive way so I jacked up the car and seen that the oil pan gasket wasn't put on right. I thought for the money that I paid they would have done it right and this isn't the first time this is like my 4th time they mess up on my car. I wouldn't recommend this dealership for any service on my friends or families cars.

Toni

Jan 15, 2016

Have been leasing BMW's from Valencia BMW for approximately 10 years.Always treated well or we would not have been back.Gregg Hamilt has handled the last 2 leases for us. He is knowledgeable, efficient and extremely pleasant.Madison gave us a great tutorial on the computer for our new 750 i. She was great!Want a good experience when leasing a car, Valencia BMW.

Bushido325

Jan 15, 2016

We showed up on a Friday afternoon before a three day weekend with an engine light that came on our way out of town after having just gotten the car back from another service department. Vanessa Palacio, the service manager, was professional and helped take care of the problem. She even called around to find a comparable size vehicle to our X5. When none in the area were available, she suggested we try to fit our stuff in an X1 (which did fit) and off we were. Overall, one of the best service department experiences we've ever had. Just another reason we are loyal BMW customers!

A. Walker

Jan 14, 2016

My service manager/director was very pleasant, professional, and knowledgeable.She answered all my questions, pointed out information I needed to know, but didn't think to ask. Everyone I came in contact with - The sign-in desk to the shuttle driver - lift me with the feeling that I had received top quality service. This is our second BMW purchased from Valencia BMW; I have and I would recommend Valencia BMW.My thanks to Ms. Palacio and the Valencia BMW Service StaffA. Walker

Alex

Jan 12, 2016

Very good experience with buying process. Thank you Robert Grass at Valencia BMW

Ruben Sanchez

Jan 11, 2016

My experience at Valencia bmw when leasing my 2016 328i, was amazing and pleasant because of the fantastic sales man Nathan Litt. He was extremely patient and persistent to make me happy. Thanks Nathan!

Michelle

Jan 6, 2016

I made an appointment to test drive a used vehicle. When I arrived, my sales person, Sergik, and the car were ready to go. The test drive was good, longer than just around the block. I liked the car very much so we sat down to discuss price. We were able to negotiate a price I was happy with, and I also felt like I was able to do this as a female who was treated with respect. Sergik was an excellent facilitator of the process. He was kind, knowledgable, and efficient without pretension. The dealership facility was very nice and the lounge had food and drinks while I waited for financing. The finance department was also kind and efficient. I waited for a while because it was the end of the year and there were many sales to process. Sergik checked on me several times to make sure I was comfortable and I knew the wait time. The vehicle is fantastic (used Volvo XC60) and I would absolutely recommend the dealership to anyone interested in buying a new or used vehicle. Ask for Sergik!

Celedonio Saldana, M. Div.

Jan 5, 2016

It was a very special experience for the attention I received from the representative of BMW de Valencia CA. Anthony Bennett. Thank you very much for your kind attentions.This is the third car that I buy in the agency, but on this occasion was something very special and very attentively and ethics was treated and cared for by Rep.Thank you very much for the excellent service.Celedonio Saldana, M. Div.

Adam

Jan 4, 2016

Lewis was awesome. There was no pressure to buy, he was more than accommodating in looking through a bunch of different cars to make sure I got what I wanted. Couldn't ask for a more personable experience at a car dealer.

Danielle Soffa

Jan 4, 2016

This was the easiest car transaction I have ever gone through. The rep was incredibly nice and took care of everything I needed in the least amount of time. Will definitely be getting more cars from them! Thanks!

Christine Ivey

Jan 2, 2016

By far the most positive car buying experience. I went in with a trade in and was given a very fair deal.

Mike Ganter

Dec 31, 2015

Got the car I wanted and the price was fair for me and the dealer. Aladin was helpful throughout. This is the 2nd BMW I've gotten from Valencia and I'll be back the next time around!

Diana Carlos

Dec 30, 2015

Tina was great. She made the whole process fast and accurate. She made herself available

Jerry

Dec 29, 2015

When you know what you want, drop a note to Robert Grass at Valencia BMW and he'll get you in and out with minimal fuss and a very fair deal.

KevinUte

Dec 29, 2015

I came in needing a new car good for winter conditions as I live in Utah. The Valencia BMW was recommended to me by my family as they had just taken in a used Subaru Forester that was in great condition. As a first time buyer, they made the process very clear and understandable, and it was far less painful than I had been lead to believe. Buck in particular was a great help, and I will definitely be back for my future buying needs!

Larry Levy

Dec 29, 2015

The best deal around and done very easily with no haggling. My salesman, Hiten Advani was courteous, knowledgeable, and truthful. He was fabulous!

Christine Iveu

Dec 28, 2015

Best car trade in and leasing experience I have encountered.

William Wroe

Dec 28, 2015

I would buy a car from Tony Bennett again. He went out of his way to listen to what we wanted and located the car of our dreams!

Christian Alvarez

Dec 27, 2015

Excellent 5/5 star service. Working for a AAA 5-diamond luxury hotel in SoCal you notice and want to recognize a dealership that meets those expectations. I was never pressured into make a decision by my sales person Rine. He is awesome!!! He clearly understood my busy schedule and patiently awaited my replies. I live 7 miles from a competitor BMW dealership,which I shopped as well, and Rine was able to give me the best deal without me waving money across his face as the local BMW dealer would've hopped. I drove 50 miles to work with Rine and he absolutely got me he best deal possible. Thanks for my i3 and I will recommend family and friends.

nick ibrahim

Dec 25, 2015

Very great customer service friendly staff and knowledgebale salmon .

George Swaner

Dec 23, 2015

Awesome service! A real pleasure to deal with everyone there!

Charlie

Dec 22, 2015

I've never had a better experience purchasing a car. I fell in love with the car and I loved everyone that worked with me through the process! I'm a customer for life!

Nare G

Dec 22, 2015

This has been by far the most easiest transaction I ever had when dealing with cars. In less than 2 hours they got me qualified to purchase an 2016 X6 within my budget. Amazing customer service!

Jesus C.

Dec 20, 2015

This dealership, and in particular Rine Sanchez, defines what the internet buying experience should be. With most of the dealerships I dealt with, the internet department was just a cover up for the traditional car buying: playing games, forcing visits to the lot, infinite phone calls, etc. In contrast, Rine provided a firm quote after my first email communication, and subsequently updated it when the market conditions (i.e. incentives) changed. Once I agreed to the final offer, the entire purchase process (from stepping into the lot to leaving with the new car, including the test drive - with an already detailed car waiting me-) took less than 90 minutes.

Scott Carranza

Dec 20, 2015

Went to look at a car I saw online, it was everything I wanted. The salesman Aladin was probably the best salesmen I have ever worked with anywhere throughout my life. It made the idea of buying something of high dollar value so easy and stress free. He makes Valencia BMW look great. I had my previous BMW serviced there for 4 years and was beginning to not like the dealership due to several reasons. Aladin has restored my confidence in the dealership. Great Job Aladin, keep up the great work.

ray

Dec 11, 2015

Got a great deal on an X3. Rine got us a great price for a lease over the phone and delivered without any hassle

Robert L McGowan Business Owner

Dec 11, 2015

My first purcahse from Sathy Siva at Valencia was in 2013, a 535 I with the M111 exterior. Beautiful car. We returned this week and purchased an X5 with all the options. Sathy made the purchase very enjoyable and new everything about the vehicle. I will always go back to Valencia BMW and will always see Sathy Siva.Robert L. McGowan

ECP

Dec 9, 2015

David is the best! Already thinking about our next purchase!

Bill Napier

Dec 4, 2015

This is the third car I have either purchased or leased from Robert Grass at Valencia BMW. Every time the process is quick, easy, fully explained, and the most competitive price with zero haggling. Buy your next car here, you will be more than stisfied

LovingmyBMW

Dec 4, 2015

The sales person Sergik was very attentive to our needs and interest in regards to the vehicle we were thinking if buying .. He was whining and did not ever make us feel pressured or rushed .. He answered all our questions and concerns .

JMar9

Dec 3, 2015

Had a great experience everyone was friendly and they have snacks for you while you wait

Will in LA

Dec 2, 2015

I had been researching and shopping for used cars that would be quiet, provide a smooth ride, and have a little luxury. I drove a lot of cars and I actually bought a 2013 Mercedes C250 with very low miles. After driving it on the freeway a few times I realized that I was not satisfied with it and returned it. I stopped at Valencia BMW, met a salesperson named Mazen Gharzeddine, and he showed me a well-price (just reduced) 2013 328i with low miles. The car is substantially better than the C250. The process with Mazen was straightforward and easy. My experience at Valencia BMW is very favorable.

BMWfan

Dec 1, 2015

Willie helped me locate my dream car and made the process smooth and easy!

Scot Van Steenburg

Dec 1, 2015

Thank you for the great expedience Sathy and the rest of the wonderful sales team, you did a great job for us!

DaveScott

Nov 30, 2015

I bought my 2016 BMW M3 practically over text messages with Valencia. This was basically after my local BMW dealer wanted to charge me $20,000 over invoice for the same exact car. Rine Sanchez was extremely responsive and we did an extremely clean transaction. No haggling, no trickery. I would buy from them again and again.

Ellen Tcharfas

Nov 30, 2015

Riche was very helpful and precise in terms of pricing and when the vehicle would be delivered. Thank you, we love working with Riche.

Happy customer

Nov 28, 2015

I recently got a 428i and it is a beauty. Willie was the best to work with! He is attentive, sincere and does everything he can to make the customer happy.

Scot Van Steenburg

Nov 28, 2015

No pressure, sit down, left and came back the next day without any hi-jinks!

Caligrl727

Nov 26, 2015

Customer service was good the minute we arrived on the lot.Had time to puruse the cars I had researched on line and when the time came to talk with a sales associate..I got Graeme Chapman.Cordial,soft sell-no pressure,no "hoity-toity" attitude.Once we go to the nuts and bolts,things seemed to go smooth?my only suggestion to BMW is?get the finance dept. "the ultimate printers' so your customers don't have to wait to purchase a car.

Robert MacKinnon

Nov 25, 2015

Made contact over the internet and Graeme Chapman was quick to respond, made an appointment to see the car. Graeme's knowledge of BMW's is refreshing after engaging in other sales reps at other dealerships. He did what he said he would do, when he said he would do it and how he would do it. Again in todays society it's a pleasure to see people still care about customer service.

Rosie Dulcich

Nov 25, 2015

My personal experience was excellent. From the Salesman, to the Finance Officerwas a excellent experience. AWESOME

Mary

Nov 24, 2015

Awesome, quick and efficient service. Chris, my service advisor offers great service!

Sharolyn

Nov 22, 2015

Love, love. love the car. Easy purchase all the way around. Great service, fast. I can't say enough on what a great experience it was purchasing this car. Thank you Valencia BMW!

Paulina Santiago

Nov 20, 2015

I've had my car for 3 years and BMW has been phenomenal the entire time. Their staff really cares about their customers regardless of the department your in, whether it be service, sales or finance.

NicoS

Nov 18, 2015

I went out to have a look at some used certified cars and a bit skepticism.I left with competent advise, a good feeling and the contract of a X1 sdrive28i.I can truly recommend Valencia BMW for its unique service and unquestionable honesty towards my questions.

Listernberg

Nov 17, 2015

Sathy, our sales person, was wonderful. This purchase was our third time working with him and, from start to finish, he did not disappoint. We highly recommend Sathy!

SopheakLalb

Nov 17, 2015

Excellent customer service. I had previously with another BMW location, but Valencia BMW has better services. It exceeds my expectation.

Van

Nov 14, 2015

Michael my sales associate went out of his way to get me what i was really asking for in a 3 series. He was very helpful and manny from financing explained everything to me. The whole experience was awesome and i was done very quickly.

Van C

Nov 14, 2015

Michael P, my sales associate went out of his way to get me the 3 series that i really wanted, he was very helpful and knowledgeable. Manny frm financing was great also, he explained everything and was very friendly. The whole experience was great and i was done quickly.

Arash A.

Nov 11, 2015

Robert Grass made my buying experience easy, fast, and pleasant in addition to structuring a great deal on my new 535i BMW. If you are thinking about buying a new BMW I highly encourage you to contact Robert Grass at Valencia BMW.

Mokhtar xiarati

Nov 11, 2015

I tried other BMW in the valley , Valencia BMW was a world of difference .The sales agent was great helped me to choose the vehicle I wanted and took extra care of our need.The rest of the process dealing with the manager was not good at all.

Sylver Dibobe

Nov 11, 2015

Painless experience, which is never the case when buying a car, the salesperson was as professional as you expect them to be at BMW anywhere!

Golfh

Nov 6, 2015

Purchased a 328i from Nate. He was very helpful and the process was very smooth. Great service. Nate answered all of my questions in a timely and professional manner. He really will go out of his way to make his customers happy. Highly recommend Nate and Valencia bmw

nick

Nov 6, 2015

Saw an add for m5,once we got there they said it was sold but the car was in front line with stickers on it for sale,the next day sales person called and said it was a mistake and the car was not sold"by the way great salesman to work with". purchased the car with my daughter on the contract. give us higher rate because of my daughter. 3 days later called us saying cant be done with her and we need to re contract without her but the same rate. When we asked the finance manager about the rate, Finance Director came in (AMIR) and said, either you sign or give my car back. People like this gives the rest, a very bad name. Contacted GM and resolved the issue, but a person like this will never work for my dealership. He thought by intimidation or being so rude a customer, he gets his way. wrong and wrong again. Will never recommend or visit this dealership as long as people like this works for this dealer.

Dayman Medearis

Nov 1, 2015

Went in looking for a used car, and the buying experience was great

Stan Z.

Oct 29, 2015

The Service Rep went above and beyond in getting my request completed in a timely manner.

Harry E.

Oct 23, 2015

Mr. Polo Lopez was awesome! It's my 4th 7 Series I bought from them and the experience was excellent. I was in and out in no time at all and the staff didn't skip a beat! The car is ABSOLUTELY INCREDIBLE!!!!! After 3 previous 7's you come to expect a great car but I wasn't prepared for just how amazing the new 7 is. BMW has hit a grand slam with this one. Keep up the great work!

Angel Avila

Oct 20, 2015

Great staff really easy buying a car from Valencia BMW . Very happy

Chris

Oct 16, 2015

In the last two weeks we have purchased two cars a GMC Denali and a new 2016 BMW M4. The last one from BMW of Valencia. In fact after looking long during the summer for the right 2015 Valencia ordered us a new 2016. They showed us how to track it during production which was fun and helpful. They text us as soon as it arrived at the dealership to arrange the pickup. We set an appointment for 5:30 pm and arrived around 5:00. Even though we were early they assisted us, got the financing going, showed my son the features of the car and had us out the door in about 45 minutes or so. By far the easiest and most enjoyable car buying event I have ever experienced. No hard sell on warranties or other stuff at the close either, they were offered but politely and professionally. Highly recommended!!!

clarkd22

Oct 16, 2015

I am a decorated 6 year US Army Veteran and I know cars and business. I have seen consistent dangerous activity here. For instance, a car broken down in at intersection and a technician too busy texting to pay attention to the cars he was putting in harms way. I offered help as I was bringing a friend's car in for service and he told me to F-off. I have a bad back...I would have hurt it to help prevent an accident. I brought my friend's car in for a damaged tire and 3 days later they had me come and pick it up. I drove away only to notice the car had been driven (the radio was on and the sunroof was open unlike I left it) and there was a loud noise coming from one of the wheels. I got out and noticed a huge gash in a different tire sidewall! When I confronted Robert (not Bob) he told me they don't repair things that were not complained about...but he had repaired a mysterious check engine light that was not complained about...do you see where this is going?? He did not know that someone nicked the tire and was backpedaling. Vanessa, the service manager, did not want to help me resolve my issues and even told me the manager was busy when I first asked to speak with one...only to find out she's in charge. No follow ups. It goes on and on. The tire is being fixed after a heated argument...if my female friend picked up the car she would be driving a hazard!! Please let that sink in!! How often does this go unnoticed? PS. The management know's I'm a service connected Veteran and they don't care! I don't show my ID often but after the the broken down car issue I felt the need to go all out.

Brandee

Oct 14, 2015

My salesman, Michael Piccirillo, was extremely knowledgeable and helpful. The entire process from test-driving vehicles to purchasing was easy!!

Rich

Oct 11, 2015

Fast easy transaction with Sergik...would highly reccomend!

David Scott Levaton

Oct 9, 2015

I purchase a new vehicle every year and a half, and this purchase was one of the absolute best experiences I've had in a long while. Gregg was easy and straightforward to deal with. The dealership worked hard for my business and in the end they were the best choice amongst several other BMW dealers, one of which was a mile from my house.

Sccpa

Oct 8, 2015

This is my 3rd lease with Valencia BMW and I would never go anywhere else. Gregg is easy to work with and made the process very easy. I also liked their new Genius program, especially Dominic, who was very helpful and knowledgeable.

Lucille Garcia

Oct 5, 2015

My car was serviced and was returned in a timely manner. Remarkable service from checking in to picking up. Thank you.

TheGolfDoc

Sep 24, 2015

Called in for fuel pump recall. Handled well and fast. No issues. Great place to take in your car.

Mario Garcia

Sep 22, 2015

I first went to Valencia dealership about two weeks ago . I talk Tony Bennett was very pleasant and gave me very good information on the the car I was looking at (528I} . So on the 09/19 call him that I was going in to purchase the car . He was not schedule to work that day and was ready to leave town he still came in to take of me . He found the car with what I want and did the deal could not any smoother. Also the finance person Manny was wonderful . This dealership gets 10 stars if I could .

J Schwartz

Sep 20, 2015

My 7th Bmw from Valencia Bmw and I wouldn't go anywhere else. Robert Grass is a true Professional and knows everything there is to know about every car on the lot.

Kate

Sep 16, 2015

Great service, very friendly sales people, good deals.

Mike

Sep 15, 2015

You can tell that this dealership is a well oiled machine. Primarily due to their general manager who was very attentive and would answer all your questions in a calm and patient manner. The finance manager was also great to work with. Would definitely go back to this dealer.

Adam

Sep 11, 2015

It was straight forward car buying experience. I tried a few cars to make sure I cot the one the best suited me.

Giovanni Hermiz

Sep 8, 2015

Loved this dealership, quick and easy and they work with you to give the best deals. Just got my bmw 528 fully loaded.

Bernard

Sep 5, 2015

They came to my house for delivery, took my old car away for me. Could not have been easier! Great service and prices

Armen

Sep 2, 2015

I purchased a BMW 7 series. The service was amazing and the staff was very friendly and helpful! Thank you!

Jackie

Sep 1, 2015

I had a great experience with Valencia BMW. This is my 4th car I bought from them for the past 4 years. Willie the sales associates is very informative and helpful.Polo the manager, is a great negotiator with a great personality. I recommend them highly!

Michael

Aug 27, 2015

Great experience all around. Handles quickly and thoroughly and the result was a clean repaired vehicle after a tire change and spa cleaning. I love the BMW experience. Especially at Valencia...

BMW lover

Aug 26, 2015

The Valencia BMW is awesome. The best salesman ever is Buck. He is so nice and never pressures you. Please see him today if you are wanting a BMW.

Lala

Aug 25, 2015

Tina Bell was very helpful. Answered all our inquiries appropriately. Very accommodating as well.

LedsyZ

Aug 25, 2015

Thank you to Rine Sanchez for making my leasing process for my 328i GT BMW so quick and efficient. Best experience with buying a car I have ever had. Will come back to you again!

Lucky nadal

Aug 24, 2015

Tony Bennett our sales person was awesome. Even came in on his day off to show us other cars that came in that day. The whole team in Valencia BMW is like family. Treats you with respect and love.

Jason

Aug 21, 2015

Everything was great. Sales staff did an excellent job, and very helpful,

Marlon

Aug 21, 2015

Car was serviced./...........................................

lucy vardanian

Aug 18, 2015

They were very helpful helped me with what i needed in buying a car made it super fast and easy for me i would recommend them for anything needed with BMW.

Jackie

Aug 16, 2015

Sathy was helpful, but not pushy. He went out of his way to find the car I wanted at another dealer.

Beatriz

Aug 9, 2015

We leased a BMW 320i. The salesman was very kind, courteous and professional. We took the car for a test drive around the block and was very impressed with the ride quality, comfort, handling, and premium features of this vehicle. The car also has a fuel saving feature where it kills the engine while in traffic or at a red light and automatically turns on when you step on the gas. The only cons is the lack of storage compartments and the price could have been a little lower but it was well worth it. We have been driving the car for a week now and it really is a superior car. This car has a 4 cylinder twin turbo and so far, we are getting a pretty good gas mileage contrary to what we expected. We would definitely recommend both car and dealership to a friend.

JeffG90047

Aug 9, 2015

Valencia gave me the best deal on an X5. A couple of emails and a phone call and Gregg custom ordered my car without a deposit. The ordering process is stellar because I never stepped foot in the dealership. A few weeks later it arrived so I drive to dealership and pick it up. While it is a nice dealership, it felt more like a sausage factory than a luxury car buying experience. I'm comparing this to my Lexus and Mercedes purchases. In the end I wanted the best deal so I'm fine with an average experience. However Beverly Hills Lexus and Silver Star/TO Mercedes were able to provide the best deal with an exceptional buying experience. Gregg was ok and I appreciate him giving me the best deal and ordering the car. The finance guy was below average, super salesy and kind of a tool. He spoke low and fast. And then became frustrated when we didnt want to pay for the wheel package. I recommend Gregg to get a great deal.

Anthony Stafford

Aug 8, 2015

When I think of extraordinary customer service, and an exceptional leasing experience, I will forever think of Carlos Dominguez and Willie Dalgan at BMW of Valencia. Listen, when I tell you that I loathe the car buying experience in general, I mean i really hate it! But after spending a few hours with Carlos and Willie, who went way above my expectations, and far beyond their job requirements to ensure my satisfaction and overall happiness, I have a new found respect for it. Except for one single feature (Side cameras - for bird's eye-view in reverse), I got every single thing on the car that I wanted, PLUS one feature I never even imagined... The exterior color and the car interior where a match made only in heaven - and created a custom designed look and feel. I left BMW of Valencia feeling like I really mattered.I know how dealerships typically run, and how the salespersons are pressured for the sale - but at no time did I ever feel pressured or swindled. In fact, Carlos really showed a concerted effort to help me reach a payment package that I was comfortable with. I appreciated the diligence, patience and commitment to making me a happy customer - beyond the limits of a customer's normal expectations. Think of a great restaurant, I walked in hungry (LITERALLY) and left there completely full and fulfilled (LITERALLY)!The ONLY thing I wish I would have gotten automatically with the car is a CAR COVER to help protect this incredibly beautiful spicy 435i Coupe whenever I have to park it on the streets for an extended time. Car covers are essential, but unfortunately one did not come with this car. I really wish I had one!!Even though this is my first BMW, and I am so excited to drive around the city in spice, speed and style, I am already looking forward to the end of my 3 year lease so I can go back to Willie and Carlos for my next BMW driving machine!! This is rare for me, but I suddenly feel like I have been adopted into the BMW Family for life! Thank you!!

Kammy

Aug 8, 2015

Rude women at the front service desk. BMW are not cheap and u would think the after purchase service would be better so as to gain repeat customers. Not the case at Valencia.

Karen

Aug 4, 2015

Awesome experience! Worked out exactly what car I wanted, payment, and ordering all over the phone, and the car was ordered. When it arrived a few months later from Germany, I showed up to pick up the car and was in and out in 30 minutes with my new 640i. Besides the fact that the experience was impeccable, I have to say this is my favorite car EVER! Well Done, Valencia BMW -- Thank you Gregg Hamilt and Team.

Michael S.

Aug 4, 2015

Greg handled the certification of my car efficiently and with excellent communication.

MilitaryFinallyInUSA

Aug 4, 2015

I recently had my BMW shipped from Germany to California. During the shipment my oxygen sensor faulted failing the smog test. The team correct the problem, identified additional problems, understood that I lived hours away from the facility, and provided me with a loaner vehicle to ensure I was able to return to work as needed until my vehicle was ready.

Shannon Martin

Aug 4, 2015

My experience with the staff at the Valencia was amazing, smooth and so exciting. I love my new car and could not thank them enough for making this happen for me.

Randal Ezell

Aug 3, 2015

Allen my service advisor was extremely professional and accommodating., he went out of his way to ensure my customer satisfaction.

kennyc2000

Aug 1, 2015

I leased my first BMW a few years ago with Ritchie, and he gave me a great deal. Leased my second BMW from Valencia last night. Ritchie had gone home for the day when I called in, and Dennis took my call. He was able to beat every other quote that I had and agreed to stay late so I could come in and complete the deal. He and the sales manager Sean, and the finance guy Hamid stayed past their 9:00 closing until almost midnight to show me the car, test-drive it, work the deal and get me out of the dealership in my new BMW. This is an amazing sales team!

John

Jul 25, 2015

Great. One of the best and easiest car buying experiences I've ever had.

Ronald Rausch

Jul 24, 2015

Very clean facility. Staff was pleasant especially our sales advisor

GRETCHEN SIMMONS

Jul 23, 2015

I HAVE BEEN PUTTING OFF BUYING A CAR ONLY BECAUSE I WAS SCARED OF THE WHOLE PROCESS. VALENCIA BMW MADE IT SEEM SO EASY. OUR SALESMAN WAS AWESOME!! SERGIK HAFTVANI WAS SO NICE AND ABSOLUTELY NO PRESSURE AT ALL. HE JUST WAS THE BEST. THEY TOOK CARE OF EVERYTHING FROM DEALING WITH OUR TRADE-IN TO EXPLAINING ALL OF OUR QUESTIONS. IT WAS AS EASY FOR US AS PICKING UP THE KEYS TO MY NEW CAR WITHOUT ANY HEADACHE AT ALL. AND THE BEST PART IS I LOVE MY NEW BMW!! AND WITHOUT ANY HESITATION WILL ABSOLUTELY BE BACK TO BUY OUR NEXT CAR!

Paul Otrokov

Jul 23, 2015

Wonderful and easy buying experience. Quick process altogether. Knowlegeable staff.

Kevin

Jul 18, 2015

This my second experience owing a BMW. First one was a repair disaster because I had no warrantee Thus far the maintenance warranty pays for itself because repair on these cars are so expensive. So far my second experience is A +

Valenciaissobad

Jul 18, 2015

You will have a good experience buying but then you will experience the worst service of your life. Buy a $120,000 car take it in for service and get a $35,000 loaner dirtier than a truck stop bathroom. Loaners have not been washed, wiped or vacuumed oh and on empty. They will only fill up to 1/4 of a tank but I've never had one without the empty tank light on. Don't bother getting road and wheel (rip off) the dealer won't replace a wheel or a tire and if you are lucky and they replace a tire it's still $50 out of your pocket. Unlike other luxury brands where it's a no questions asked replacement. I suggest you buy from a dealer who has a great service department since your experience will only be that for the length of your ownership. I wish I never bought my X6 or 5 series. It's like owning an expensive car and taking it to Walmart for an oil change. Just a number and no personal relationship. Auto Nation should step it up and get customer service representatives that rival that of sales. It's the last time I will buy from Valencia. Oh and should I mention my 5 series got an oil change and I drove it off the lot and proceeded on my weekend road trip when the oil light came on. I pulled over to find they drained the oil and never refilled it.... This was the first 5,000 service. Just horrible.

Ashish Mistry

Jul 13, 2015

Well I was little busy and didnt got a chance in writing this review, but finally here I go. This is for Gregg Hamitt, he is better than the best out there. I was looking for a BMW X3 with specific combination of packages. After talking to few dealers nearby I came in contact with Gregg. I gave him my requirements and man he right away placed a custom order for me without any upcharge/deposit. Gregg gave me the best deal on my car which no other dealer in entire So Cal was able to match. Even though I live in Buena Park, CA it was worth driving all the way up to Valencia BMW near Magic mountain which is 60 miles away from my place. Gregg kept me posted throughout the build of my X3, it took about 4 weeks for the car to arrive from factory. Once my car arrived Gregg contacted me, I made an appointment and he made sure my car was ready to go. We had to just wait to work with finance manager Brandon Barsh and off we go in our brand new custom ordered X3. Brandon was good to work with, he didn?t tried to oversell the warranty and coverage, he made sure we had the right coverage. The entire transaction was smooth. And the final surprise, Gregg helped us to get another BMW factory rebate on the day we got the delivery of our car. I will definitely recommend Gregg and Valencia BMW to anyone who is looking for a BMW.

mazin khudir

Jul 11, 2015

I love this dealership this is my fourth car from them sales was smooth and honest

Brooke Williams

Jul 8, 2015

I needed to purchase a vehicle quickly, and Valencia BMW was able to get me my desired car quickly, with ease, and made me feel like a very valued customer.. What more could you want in a dealership?

Chris Romero

Jul 1, 2015

I highly recommend salesman Willy Dalgan at Valencia BMW.

Willis

Jun 30, 2015

This is my 2nd BMW purchase at this dealership and the customer service is outstanding. Everyone is very nice and helpful, always going the extra mile! I love Valencia BMW!

Ken

Jun 28, 2015

BMW Valencia handles a weekend sale for my company of cars from all over that are in top shape. I met Nathan Litt at the most recent sale but did not find what I was looking for. He followed up with me the next week and found the car I was looking for (Toyota Prius). He took care of all the details, worked with my credit union and made this the easiest car buying experience for me. I had previously purchased a car through BMW Valencia and always had excellent service. All the staff were great.

Terry

Jun 28, 2015

I negotiated and purchased my car over the phone. All the financing details were handled via email and my car was delivered to my house. What a great way to buy a car!

Steven Gray

Jun 26, 2015

Needed normal maintenance on our 2006 M5, Angie was great at explaining what needed to be done and got back to us promptly when we had questions. It was great working with her.

arin

Jun 23, 2015

Valencia bmw is just awesome. The staff is really nice and helpfull. Best experience I've had at a dealership.

Eric

Jun 23, 2015

I was looking to buy my first BMW and the combination of Samer and Buck were phenomenal. They answered all of my questions and were very patient as my wife and I made our decision. I would highly recommend them to anyone who is looking to buy a new car!

Paul

Jun 18, 2015

Kids, work, ,, I dealt with Graeme via txt mosty after our first call.. Which meant when I drove in, the car was ready as was the paper work no surprises and out in an hour!! That has never happened me before. Follow up after the sale was great. I'll be staying with these guys for a while.

S Reddy

Jun 14, 2015

I highly recommend BMW Valencia. The whole buying process was extremely simple and the car was delivered to my door step in bakersfield. Aladin Fahim is a true gentleman and I truly enjoyed working with him to get the car I wanted, and with the best price in the market. I look forward to being a repeat customer, and I highly recommend Aladin to others in the market for a BMW. You can't go wrong here!

chrisH

Jun 12, 2015

wonderful experience start to finish. Highly recommend

Robert Valdez

Jun 8, 2015

First BMW and the experience was very pleasant, salesman was knowledgeable and enthusiastic could not be more pleased with the performance of the dealership

Igor

Jun 6, 2015

John at Valrncia BMW made my leasing of 2015 740i experience very easy satisfying. It took just one call for him to beat every other dealer's price and make all the necessary arrangements.

Greg M

Jun 5, 2015

I had an excellent experience in buying a car here. I highly recommend Graeme Chapman. He is an exceptional auto nation salesperson. I got an unbelievable offer and they accepted what I wanted for my trade-in. I love my BMW 2 Series convertible. I can't think of anything negative about the facility, staff or experience.

Bernice M

May 30, 2015

I was treated with respect as soon as I walked in the door. Everyone including the Salesperson, Sales Manager , and Finance Manager were very helpful and made the buying experience great. Johnny Camp is an honest and straight forward person. I would highly recommend Valencia BMW to anyone. I purchased a 2015 328i GT and couldnt be happier. Awesome vehicle and great dealership. We will be buying a second vehicle from them in the next few months.

Carol

May 30, 2015

The only reason I gave the 4 was they had temporary electrical issues that affected my wait time.

JosueJ

May 29, 2015

Costumer service was beyond your traditional service. I receive an appointment according to my needs. The whole staff was literally in harmony with Angelica. Extremely impress, when picked up my car not only did it look new, it was wash and drove better then new. Thank you all in Valencia BMW?

Alfonso

May 26, 2015

Purchased car through Willie. Was another good experience. Previous car was also bought at Valencia and with Willie. All transaction was smooth fast and met our expectations. It was worth the hour and half drive for the service we got. Our local BMW did not make us feel as welcomed as this dealer did. Thank you guys at Valencia BMW.

Dianaab

May 25, 2015

Had a great experience thanks to the sales rep. He was very knowledgeable and friendly.

New to BMW

May 18, 2015

The staff was very knowledgeable and not pushy. great experience

Steve D

May 15, 2015

All i can say is this was single handed the easiest car purchase i have ever made! the staff were like old buddies when we got rolling jokes galore but serious when we had to be but i would say to all, stop in take a look its like a whole new dealership! in the old days they had that pressure to sell feeling, now its so much better and relaxed! if you stop in say hi to Buck and also my Buddy Sammy i assure you that if you need a car you will roll out with a good deal and a couple new friends!

Theresa

May 14, 2015

I negotiated all the finances of the vehicle beforehand via email so when I arrived to the facility in person it was a no hassle experience and we were out of there within 2 hours. I appreciated the professionalism of Robert Grass and his team and would highly recommend.

Peter

May 9, 2015

Salesman Johnny took a lot of time to explain the details about the car

TPharm

May 2, 2015

Had a great experience leasing my new BMW 3 Series at Valencia BMW. Graeme helped me with the buying process and it was seamless and overall pleasant experience. I had to purchase another vehicle at a different dealership but it definitely did not compare to all the service and help I received from Valencia BMW.

Colleen

Apr 29, 2015

We bought a used BMW for our son last week. There was no pressure to spend more than we were interested in spending. We told Julius what we wanted, and he took us to all the cars in our price range and we purchased the one we preferred. It was that easy. Everyone was professional and pleasant. I would definitely go back and hopefully for a new one next time.

bmwfan

Apr 23, 2015

Angelica was very attentive and helpful. she listened to my concerns and quickly wrote my car up for service. She then secured me a loaner car. rattle was fixed.

Harris

Apr 8, 2015

My wife and I went to BMW Valencia and met with Siegrid, who helped us trade our 540i to a 750i. Siegrid is just as sweet as she is professional. We had a great experience with lots if the staff including Mickey. We would like to thank BMW and a special thanks to Siegrid for an all in all awesome trade and experience.

Angela Grammatico

Mar 31, 2015

We had a great experience getting our new BMW with John Tuymelyan at Valencia BMW. He was very patient with us but did not pressure or crowd us. He was very informative and the entire process went very smoothly. Since we don't live near Valencia, he even changed his vacation plans to accomadate us, then he delivered the car in person to us. We went to quite a few BMW dealerships, and nowhere did we receive customer service and attention like this! I will be happy to recommend John and his staff any time and will refer any family or friends to him. They are real professionals and don't mess around. He helped us make the best deal and I love my new car!

Otto Gonzales

Mar 31, 2015

#1 in customer service Mercedes did it easy for me in the process of buying my car

grrrrrrr

Mar 23, 2015

Just leased a new 2015 BMW 328i last night and had to return to the dealership the next day and have it serviced as the center console buttons are not working (DSC button, Sport & Eco mode buttons). Not expecting this from a European car. Also very bad customer service from this dealership. I have to walk around and wait like an idiot at the service area with no one asking if I needed help. Big difference when I go to Audi Keyes at Van Nuys for service.

Andy

Mar 13, 2015

Did the whole deal over the phone -- brought my car to my house and took away my other BMW. Easy!

Prem

Mar 12, 2015

It was a wonderful experience dealing with Valencia BMW. They were fair and did exactly as promised. Willie was very honest and open to us and helped us find perfect car for us.

Erika Holz

Mar 11, 2015

The experience was pleasant. Sathy treated us very well.

John L

Mar 11, 2015

Sergik Haftvani was great! Very knowledgeable and helpful. We drove from Hancock Park area in Los Angeles to work with him. Overall Great experience at Valencia BMW.

Cherdlvs

Mar 4, 2015

Very good car buying experience, did not have to spend all day at the dealership.

Daniel N

Mar 3, 2015

In 2012 got 2013 X6 with easy buying process. Salesperson knew exactly what I wanted. Now with new 2015 Z4 my wife enjoy and loving it. Surprisingly smooth riding in comfort mode believe it or not is better than X6. Excellent customer service then and now. Treat with respect and care. Follow up to see if I am satisfy with the car. Will continue with Valencia BMW which I think it very large dealer has large selection even in showroom. People there are very nice all around. Thanks Sean & Sergik for helping with no fuss to get into new car and treat us with care. Appreciate it.

Vijay S

Mar 3, 2015

Sales staff and the Finance department at the Valencia BMW were pleasant and efficient.

Mike mahinfar

Feb 25, 2015

Very easy to deal with. Great customer service If you are looking for a new or a preowned you have to go see them.

S. Meserkhani

Feb 18, 2015

I had never been to Valencia BMW but when I did I was pleasantly surprised with their facilities, their service and staff. My leasing process took less time than it ever has since I have been leasing and that is more than 30 years. I will be taking my car there for service and will let you know what I think of it later. I trust they will be fine.

Sean

Feb 18, 2015

Everyone was extremely helpful and friendly. Overall very happy with my experience. Highly recommend Valencia BMW.

Marlon Benoit D

Feb 17, 2015

I recently purchased my second BMW from Valencia, and the service and attentiveness still strives even after 5 years. I thought of giving other BMW dealers the opportunity but none of them were able to match the deal, and none of them matched the deal 5 years ago either. **HINT HINT**I enjoyed not feeling pressured by sales person Shakhnur (John) Tuymelyan, he worked with me and the deal for several days until i got what i wanted. Thank you.If i could give you 6 stars or more i would, but i am only allowed 5.

Kathy

Feb 14, 2015

We bought a 328i sedan we were very impressed with our car dealer, there was no hassle or pressure he made you feel lik family. Everyone at the dealership were very friendly and helpful. I woulld definitely send my friends and family!

Chris

Feb 12, 2015

I went in thinking I wanted to lease a vehicle, but after looking at my options I decided to buy, I'm very happy with my choice. This is the most luxurious car I have ever owned, I am in heaven.

Matthew Corlett

Feb 12, 2015

This is the 3rd car I have purchased from Valencia BMW. They understand that the customer service only starts when you purchase the vehicle.

Rossita

Feb 8, 2015

I just recently purchased a 550i from Valencia BMW and I am beyond satisfied with the service I received and with my car. I was helped by Andrew and it was the best car customer service I ever had. He made the process fun, fast, and very easy. I left with the exact car I wanted with a great deal.

Lourdes Gonzalez

Feb 7, 2015

I was happy with the overall service provided to me. Thank You!

Arthur Kumasian

Feb 4, 2015

This was by far the best car buying experience I've ever had. I'm a real estate broker and investor and like others reading this review, I don't have much time to haggle and spend a lot of time buying a car. This was the quickest, easiest and by far most professional experience I've ever had. I highly recommend!

Dr. S.

Feb 3, 2015

The best experience ever. Thank you. I will never go anywhere else for BMW cars.

Randy Roa

Feb 3, 2015

Ritchie, Carlos and the whole Valencia BMW staff were amazing. They helped me find the RIGHT car for me and helped with the best deal out there. This is the place where you want to be if you are looking for a car. They truly made the car buying process painless and smooth. Thanks again Valencia BMW!!

Fuzzy Cat

Jan 29, 2015

They had the model of car, color and options that we wanted. They were quick to respond to our inquiries and patien with our questions. We were happy with the negotiated price.

Vic. V

Jan 26, 2015

Shawel Mamo is the sales person to contact. Very professional. Very experienced.

Christine Emerson

Jan 24, 2015

My car needed extensive repairs. The service representive and manager worked with me to financially to afford the repairs.

Raymond

Jan 24, 2015

I had an excellent experience while making my recent purchase at Valencia BMW! The salesperson assisting me was very professional, courteous and friendly as was all the staff I interacted with. I left feeling extremely satisfied and will most definitely recommend Valencia BMW to friends and family!

Cindy

Jan 23, 2015

Great new car buying experience with Brandon Barsh. Help me find exactly what I wanted with no pressure. Valencia had the best price to offer. I started the search with them and ended up going back to get the best car and price there.

Jan Kindy Retired businessman

Jan 23, 2015

I appreciate people like Michelle who know what they are doing and seek to do it for the right reasons; the customer. She is always ready to go the extra mile to help and you leave feeling assured you have been taken care of because she cares. Thanks Valencia BMW for hiring the very best. Jan Kindy

BMW for VAT

Jan 21, 2015

Valencia BMW was Great I was in and out of there in No time it was almost to easy.

RobertD

Jan 21, 2015

I recently purchased my 2015 M5 from Andrew at BMW of Valencia. This was the easiest and BEST experience I have ever had purchasing a car.... and I have had many new cars. Andrew made the whole experience seamless! We talked about it over the phone and by the time I got to the dealership, the car was detailed and ready for delivery...we took a test drive, did the paperwork, and I was on my way. There was no typical salesman pressure or antics - it was all very straight forward with absolutely no numbers game. The dealership was immaculate and everyone at the dealership was very attentive and accommodating. Best prices too! So simple! I've found the perfect dealership to do business with and highly recommend them. Go see Andrew now! By the way, the car is AWESOME! I'm sold on BMW.

Bob

Jan 19, 2015

Great experience, Ron was not pushy and very patient. Enjoyed our purchasing experience

Shauna Satya Dillard

Jan 19, 2015

I loved my experience with Willie Dalgan. He made my process easy, answered questions made some recommendations. There was no tension it was a very comfortable and relaxed transaction. When my new BMW X3 arrived he was as excited as i was! I love to see people enjoy what they do. That speaks volumes about this dealer. Everyone was helpful and I'm very happy about my purchase!! I love my new car and I love how willie made it a professional and fun experience. I would recommend Willie Dalgan to any of my friends!!! Thanks again for all of your support!! Willie Dalganat Valencia BMW = the BEST!!!

Mrswinzer

Jan 17, 2015

I have had multiple issues with this dealership starting in 2007. I recently went back hoping it had changed since my current lease is up in less than 90 days. Well, it did not. My husband and I walked around for an hour looking at vehicles, including in the show room. Not one person asked us if we needed help. Granted, it was a Wednesday evening. When we got in our car to pull away, a Lexus pulled up and a husband, wife with their son got out. Two salesman went right up to them. These salesman were in the showroom and saw us walking around, but said nothing. Let me tell you, they have not changed!! Between them telling me I will never be able to afford a Bmw when I was in my twenties, taking my money to order a car and then never ordering it, breaking things within my car when fixing it, going through my personal items in my car while in service (which was not much) and no refusing to help us when looking to buy a new car. They will never get my business and I will continue to drive an hour away to Rusnak in Thousand Oaks to buy and service my vehicles.Ps- the two stars for service is because they fixed the items they broke on my vehicle. Oh and they tried to give me a top if the line vehicle as a loaner to make up for it... Unsatisfactory... I'd prefer to drive my vehicle and not get it back from your dealership damaged.

Larry Nichols

Jan 13, 2015

Buck made buying experience pain and hassle free and is a great guy.

Carlos Sanchez

Jan 12, 2015

I was referred by Ali Douglas. I purchased the car I was leasing.

S. Fahimian

Jan 12, 2015

The easierst car I have ever purchased. No pressure, none sense tactics. Robert was great to work with. i can't tell you how easy it was to buy my new BMW from him. Walked out of the dealership with a brand new car in less than 45 minutes!

Mr. & Mrs Sclafane

Jan 8, 2015

Angie, our Service Writer was excellent in providing details about repairs and was quite thorough. I'm quite impressed with the timeliness of vehicle repairs. Vehicle was washed and cleaned at pick up. I definitely give Angie a very high rating.I would like to note that receptionist/cashiers have to be a bit courteous and thorough when returning keys. They did not have my vehicle in driveway, Attempted to give me keys to wrong car. Took keys back said they would have my car up in a few. waited over 15 minutes and I went back into office and asked where my car was and was advise they wondered where I went after I told them I would be waiting in drive for my vehicle. They called porter and porter was never contacted about bring up my vehicle. other than returning my car I can say services writer was absolutely a charm! With that said. I will definitely return.

FrancineL

Dec 28, 2014

Leasing a vehicle from Valencia BMW was a very pleasant, painless experience. My salesperson, Shannon was great to work with.

Matthew and the Dad

Dec 28, 2014

Robert Grass was very helpful and will be willing to help you and make sure you will have the best deal EVER!, he even honored our expired OL coupon on our 750i deal. We have been buying BMWs from the dealer in our hometown but long story short, this is our first BMW here and we are quite sure we will be getting more from them later on once the lease on the two BMWs we have expire!! However, a little disappointing at the middle to the ending of the purchase with the financing department. I totally understand that the financial deparment probably want to sell all the third party products to us but please try using other tactics instead of being very rude (it was very rude, i was stunned for like 2 seconds), unprofessional, and scared us with words to make us buy them. Me and my parent were so happy with all the time spent at the dealer but the finance guy almost destroy the whole experience there in just 2 minutes. Overall, I highly recommend the buying from this Dealership. Besides the financing part, the rest of the process was fantastic. We even get to choose one free coffee mug and a keychain which we never get from the previous dealer that we bought probably 5 or 6 bmws from them. Thank you very much Robert!

D. Borst

Dec 27, 2014

Best car buying experience I ever had in 35 years of purchasing new cars.

Robert Nixon

Dec 27, 2014

I purchased a X5 and the staff was extremely knowledgable and helpful in explaining the features and how they pertained to my needs

Matt

Dec 26, 2014

The Sales department was excellent, ask for Robert Grass. You don't even need to negotiate and they already give you one of the best deals you can get.Financing department, that is another story...

Dan Dougherty

Dec 24, 2014

Julius assured me that this would be the easiest purchase that I had ever done and he was true to his word. This was even easier and just as good of deal is I got when I bought my last car with a "friends and family" deal. Everything that was promised was delivered fast and professionally. I bought a BMW from Julius and Valencia BMW in the past and will definitely do so again.Thanks Julius.

Mike Boctor

Dec 24, 2014

Very friendly and prompt. Johnny Camp assisted me in leasing my car and he's very professional and great to work with. The car was ready when i arrived at the dealership and it was really hassle free.

Olga L Ruiz

Dec 19, 2014

Awesome experience. My salesperson was very thorough.

Palm S.

Dec 19, 2014

Gregg Hamilt is the best!!!! Valencia BMW is truly the best dealership you will ever visit. From the fabulous sales manager, Gregg Hamilt, to BMW genius Nathan, to Finance dept Amir...you will be treated with the utmost respect. You will walk away happy and very pleased with your decision!

2006 BMW M3

Dec 17, 2014

Sales person was very friendly including the manager and buying process was great.

Rich

Dec 13, 2014

I am extremely satisfied with the experience that I have had with Valencia BMW and Robert Grass. He is smart, knowledgeable and professional at all times. He is also very straightforward and easy to work with. I have purchased four BMWs from Valencia BMW over the years and guys like Robert are the reason I keep coming back.

Sandra Acosta

Dec 10, 2014

Robert was great to deal with! Love the car! Very happy with the entire experience!

Kristine Darabedyan

Dec 2, 2014

I would like to express my gratitude for such a great car buying experience. Every promise made was kept. Gary, Nayr, Sammy and the whole team went above and beyond my expectations. Gary & his team really fought for the best deal!!! This is my 3rd car I have leased from Valencia Bmw and it's been great!! Best customer service, hassle free, promises are kept and I get top notch service anytime I go in wether it's for service or whatever my issue may be. Very honest dealership!! I love my new 5 series I will be back soon for another car!

OOKK

Nov 7, 2014

I recently bought a certified X5 from Valencia BMW, My experience was pleasant. The salesperson, Sergik Haftvani is knowledgeable and patient. When I visited the dealership to see the car, he brought me to the shop to show the car that was being prepped for certification. He pointed the circled small scratches and dimples and assured me that those will disappear as though they never existed. True to what he said, when I went back for a test drive, the car looks and smells brand new. He also pointed out that the car has more options compared to the other cars available in the market at that time, I knew since I did some research myself. We closed the deal and since I cannot drive it that night, he actually delivered the car to my address, about 75 miles away, the following day. I won't hesitate recommending Valencia to my friends specially the salesperson--Sergik.

Sc

Nov 2, 2014

Typical used car salesman. They will tell you what you want to hear to make the sale. I made the big mistake of actually trusting the guy when he was telling me the history of the car. Yes they did tell me that the car had to have the door and quarter panel repainted. But they said it was because the car was "just scratched and keyed". Turns out that after my body shop checked out the car, the door and quarter panel had significant damage and bondo repair. With the numerous positives reviews and being a bmw dealer i thought i could trust what they were telling me. Now i am worried what else could be wrong with my car. Dont let your guards down with these people.

arsen

Oct 29, 2014

Robert Grass was really helpful and professional. He gave me best offer

David S

Oct 22, 2014

The entire experience was amazing! starting with the very quick reply time to my requested quote and through the progression of the execution of the deal! Robert Grass and the staff at Valencia BMW are a large cut above the car hawkers i have done business with over the years! and especially just prior to finding this car! i had visited Ford, GM and Toyota and neither of these agencies were very interested in my business! i wondered in the lot at Ford where no one even had an interest to see how close i was to buying!

SteveB

Oct 7, 2014

I recently bought a used 2007 Miata from Valencia BMW. My general distrust of car salesman was quickly overcome when the people at Valencia BMW gained my trust pretty fast. We made the deal and I went down to get the car. I really appreciated the way I was treated, and they even seemed to understand my sense of humor. I took the car home. My mechanics looked at the car a few days latter. They found a radiator leak, and I was told it was covered under the 60 days warranty. I have every reason to believe this will be taken care of. I want to thank Polo, Aladin, Jim, Mickey and now Hiten for her follow up, and anyone else who was involved. If you are looking for a BMW, or for what ever possible used car they may have at the time, I highly recommend Valencia BMW.

Hector A.

Oct 5, 2014

This is our second BMW we purchase at Valencia BMW. We had a wonderful experience with the whole purchase of our new car. Especially our sales rep Ritchie Spiers was very professional and knowledgeable. He worked with us on getting us the deal we wanted. Definitely we will be coming back in the future. If anyone wants to purchase a BMW I definitely recommend calling Ritchie Spiers at Valencia BMW. THANKS RITCHIE

JESSCT

Sep 30, 2014

This is my first BMW, and it was first new car purchase. I was a bit intimidated by the whole process until I arrived at Valencia BMW. Brandon Barsh not only made me feel comfortable, he listened to what my needs were, and he presented the perfect car. In fact, I ended up choosing the X1, which is a car I had never even considered prior to my visit. The car is fantastic, and I appreciated Brandon taking the time to go through all the car's functions before I left the dealer. I also had an opportunity to work with the sales manager, Carlos Dominguez, and he too was so kind and accommodating. I had my two young children with me, so I know we were a lot to handle, but everyone was knowledgeable, respectful, and patient.

JQualls

Sep 30, 2014

Purchase my first BMW from Valencia BMW and could not have asked for a better experience. I worked directly with Gregg Hamilt and got exactly what I wanted for an incredible deal. Next time I am in the market for a new vehicle I will definitely be returning. Thanks Gregg!

TC

Sep 28, 2014

Think hard before you purchase. I purchased a new 2015, 604i M (beautiful and fun) car in March. Though my purchase experience was less than optimal (the sale person was more focused on his commission than my experience), it all ended up 'okay' (not great, but okay). Because of unexpected reasons associated with practicality, I needed to trade out for a like high-end X5 (also top notch, and very expensive). Here is where I encountered by GREAT surprise and extreme disappoint: > Though they were VERY anxious to sell me something new (and were all over it), I was informed my BMW - in just 6-months - had depreciated > 37% (that is THIRTY-SEVEN-PERCENT) - OMG! > To make matters worse, I was directed to a used-car lot (external to the BMW dealer) and told that if they could give me a better offer, the dealer would 'match' (how very gracious of them) I have previously owned Lexus (greater than 6) and have NEVER had this problem. Even the Lexus dealer was willing to offer me more for my BMW than the BMW dealer where I actually bought the car. How sad is that? RECOMMENDATION: If you are thinking about buying a BMW - and especially from this dealership), think long and hard before you do. COMPARE. If an immediate depreciation of >37% doesnt mean anything to you - and if poor follow-up customer service doesnt bother you (you will be the commodity - not the car), buy away. If you would like something more, and more value for your money - now and in the long run - check out LEXUS. A way, way better option.

todd.mcclure.cook

Sep 28, 2014

Think hard before you purchase. I purchased a new 2015, 604i M (beautiful and fun) car in March. Though my purchase experience was less than optimal (the sale person was more focused on his commission than my experience), it all ended up 'okay' (not great, but okay). Because of unexpected reasons associated with practicality, I needed to trade out for a like high-end X5 (also top notch, and very expensive). Here is where I encountered by GREAT surprise and extreme disappoint:> Though they were VERY anxious to sell me something new (and were all over it), I was informed my BMW - in just 6-months - had depreciated > 37% (that is THIRTY-SEVEN-PERCENT) - OMG!> To make matters worse, I was directed to a used-car lot (external to the BMW dealer) and told that if they could give me a better offer, the dealer would 'match' (how very gracious of them)I have previously owned Lexus (greater than 6) and have NEVER had this problem. Even the Lexus dealer was willing to offer me more for my BMW than the BMW dealer where I actually bought the car. How sad is that?RECOMMENDATION:If you are thinking about buying a BMW - and especially from this dealership), think long and hard before you do. COMPARE. If an immediate depreciation of >37% doesnt mean anything to you - and if poor follow-up customer service doesnt bother you (you will be the commodity - not the car), buy away. If you would like something more, and more value for your money - now and in the long run - check out LEXUS. A way, way better option.

The Taylors; Tom & Gloria

Sep 17, 2014

While our first BMW (purchased from Valencia) was being serviced, my husband called me at work and asked "how would you like to have a 2014 SUV"? The next day, he took me in to see the X1. I test drove one that was on the lot and instantly fell in love! We ended up purchasing the one we test drove (and it was loaded). The whole process was "buyer friendly" yet extremely professional. Our salesman, Sathy, was absolutely wonderful. He allowed us to "think out loud" and helped us make an informed decision: thanks again, Sathy. And thank you Valencia BMW for a wonderful experience (again).

Bako BMW

Sep 16, 2014

Traded in a BMW on one of their pre-owned. They were fair on the price and Sathy Siva is a great salesman to work with!

Pat4Sally

Sep 14, 2014

Came with a friend looking at an entry level diesel BMW. We went into Valencia BMW to check out a service loaner 328d but sales person quoted full retail minus $3,000 for being a used, 6000 mile card. MSRP was $42KNo CPO warranty - would not budge from $39KCould not believe price quoted was from new MSRP - not used price to start.Being owned by Auto Nation, they are totally clueless about BMWs.Even when I said there is an identical BMW with the same mileage and covered with CPO warranty in Norwalk, the sales person said disparaging remarks such as accident, unwind, and lemon about another dealer's vehicle.Very unprofessional and very dishonest.Found out car was sold at $37K without a CPO.We went to Norwalk and bought the same BMW for $34K. Valencia BMW is a loser - not willing to take in reality of a used car and price it as such. They had their heads in so deep, they could not see their noses.AVOID - DO NOT GO unless you want to be ripped off!

Experienced car guy

Sep 3, 2014

This was the nicest, most honest, easiest buying experience I've ever had. Truely professional and friendly.

Rex

Aug 25, 2014

Brandon is great, if you are looking for a BMW, he's the man!

Vida Brice

Aug 21, 2014

Excellent service. Renewed my lease replacing my 2011 328i with the same model but 2014 and was in and out of the dealership in a very short time. Thanks to Gregg Hamilt!!!

JFR

Aug 15, 2014

Michelle in service took very good care of me and my car. She was a great ambassador for the dealership.

JS888

Aug 14, 2014

Robert Grass is the best salesman I have ever dealt with. Ill gladly send as many people as I can his way in the future. 5 Star service

RS26

Aug 13, 2014

Just leased my 3rd car from Robert Grass, and he just keeps me coming back! He makes the process simple, he is straightforward and professional, and I always feel confident that I am getting a great deal! He is an overall great guy, and truly breaks the mold when it comes to "car salesmen"... THE BEST!! The dealership is also a beautiful, clean, modern facility.

ED

Aug 7, 2014

got the car I wanted great price great service thanks for everything Grigor

Eduardo

Jul 29, 2014

The customer service from Willie Dalgan was excellent, and in all areas exceeded my expectations

Ralph D.

Jul 29, 2014

Mr. Joseph Hernandez was very helpful in helping purchase my first BMW. I was surprise to see that BMW offered me more for my trade in than CarMax just to earn my business. Mr. Joseph Hernandez was aggressive but not in the way that you would expect. Joseph was able to negotiate the best deal with management. I was please to receive a call back with an offer I could not refuse. Your in good hands with Mr. Joseph Hernandez, no lies no games very straight forward.

joe

Jul 27, 2014

A welcoming environment, and truly stand behind the quality, performance, and reliability of BMW.

Carol

Jul 24, 2014

We recently purchased a used 528i and are completely satisfied. Some bumper scuffing and a problem with sluggish starts was fixed quickly with no charge. Love the car!!

John and Roxanne L.

Jul 24, 2014

I have been buying and/or leasing vehicles for more than 30 years and BMWs for at least the past 7 years. Never have I had a more positive experience than at BMW in Valencia. Since last fall we have leased a 2013 740Li and most recently leased a 2014 X6 xdrive. In addition, we referred last fall a close friend to Valencia BMW and they ended up purchasing a 750LI xdrive. In every instance the person who helped us was Robert Grass Internet Sales/Fleet Manager. Robert was terrific with his knowledge and customer servie and we would never deal with anyone else in a future purchase or lease transaction. Our friends feel absolutely the same. We ve been customers of other BMW dealerships but have never had such an entirely positive experience as with the Valencia dealership, and with Robert Grass in particular.. John and Roxanne L

shijie zheng

Jul 16, 2014

his customer service is excellent, I had a great time there and i would like to take my friends there for their BMW cars.

Happy Customer

Jul 14, 2014

I have bought quite a few cars in my lifetime and I have to say, my experience at Valencia BMW was by far the most pleasant one! They are very nice and have outstanding customer service! Gregg Hamilt was very helpful and knowledgeable about everything! He was up front about everything and kept his word! I will definitely recommend him and Valencia BMW to all my friends and family who are looking to buy a car!

Bruce, a 30 year dreamer of a Z3 & Z4

Jul 12, 2014

I am very pleased with the purchase of a 2015 Z4. Both with the automobile and the knowledge and interaction of the salesmen. The Valencia BMW dealer is far above the rest in making sure all my questions and doubts were explained to my complete understanding. Although they are a little further to go for service I will have them fill all my automotive needs.

BMW Peter

Jul 3, 2014

I just bought my latest 2015 BMW from Valencia BMW on June 29th. They special ordered my dream BMW from the factory in Germany with all the options that I could ever want. Great experience from start to finish. This is the fourth BMW I've purchased from Valencia BMW - same salesperson who is more of a friend than a salesperson. A total great interaction - couldn't have asked for anything more. Four BMWs from them and the same terrific interface. Everyone at Valencia BMW knows their stuff from sales to service and parts. FIVE STARS across the board!

Fred

Jul 3, 2014

Overall my experience with Valencia BMW has been a pleasant one. I love their service department, it's the best around the LA area hands down. Those further into LA are more concerned with the celebs than the average BMW customer, so it was reassuring to know that Valencia really does care about their customers and their concerns. I went in back in June 14 to have my wife's X1 serviced, fabulous job BTW, they even completed a recall action. While there, I shopped around the lot and ran across an excellent deal on a 535i GT, that's while it was with the salesperson. They agreed to trade my 2007 328i sight unseen (was loaded, sports, premium, nav, the works) with 69K original miles. But by the time, the finance manage had guilted me into tacting on all of these extra assurances, I walked out with two black eyes and the feeling of another deal gone wrong. In the end, I am happy with my car, love the BMW brand and know that the service department will take care of my ride making up for the sales staff lack of emotion.

Frank

Jul 1, 2014

Marc is a great service advisor! He did everything I asked for and more! I will be going back for all my service needs. He really cared about making me feel comfortable while the service dept. worked on my car.

RKpoc

Jul 1, 2014

I had to bring my BMW 330I in for the replacement of the front, passenger seat occupant sensor. It was part of a recall campaign. This was my first dealing with this dealership. I called and made an appointment which was within two days of my call. Upon arrival at the dealership, I was assigned a service rep by the name of Michelle Wells. Michelle was very professional and pleasant to deal with. I had to leave my car there all day for the repair. Even though I had not bought this car from them, they gave me a 2014, fully loaded BMW, as a loaner for the day. It was a smart public relations skill on their part, and at the same time, introduced me to one of their newer models. When the repair on my car was done she promptly called me. They had done a free multi-point check on my car and gave it a healthy bill, as opposed to some other shops, where they push on you some unnecessary repairs. They had also washed my car free. Needless to say they won me over and they are my BMW dealership from now on.

Doppler

Jun 24, 2014

Great service from sales and the finance organization. Will buy from them again.

Karo Karapetyan

Jun 23, 2014

Excellent customer service, I am very satisfied. All employees are very patient and accurate. They made very good atmosphere and provide excellent customer service. I want to mention especially Grigor Georgizyan who do every thing to find out your car.

Karo G. Karapetyan

Jun 20, 2014

I am very satisfied. This is the one of the best dealers in USA. I got from Valencia BMW 4 cars and the whole team over there gave me excellent customer service, especially Grigor Georgizyan. Thanks all of them. That is why I came back after couple of day for the next car for my company. Karo G. Karapetyan

JAG GAYNOR

Jun 13, 2014

Dear Brandon, Well, I am happy to respond to this in a most positive way. You treated me like I was buying the most expensive car in dealership rather than a 3 year old CPO. Your professionalism, courtesy and graciousness, along with the little extras you threw in and your lack of pushiness was greatly appreciated. Thank you so very much for that, along with Johnny's and the fella who'll be helping him deliver the car. I will not hesitate to recommend you and Valencia BMW to my friends when they ask (and they will) where I bought the car and how good the deal was. Thanks again. Sincerely, J. A. GAYNOR "JAG" This is an email I sent to AutoNation and Internet Sales Manager Brandon Barsh after buying my first BMW from Valencia BMW last Friday: BTW, another Sales Rep named Johnny Camp and a driver named Barry delivered the car to my home on Saturday. I tried to give them a large tip and they refused to accept it.

Ryan Hanlon

Jun 12, 2014

I have been shopping for a new "fun" car for some time and ran thru the whole gamut of sport / luxury sedans. After driving various cars, and a number of BMW models, I decided that I wanted a new or very low mile 550i. I had previously visited Valencia BMW in the past 6 months when casually looking at several other cars, and both of my previous visits had been pleasant and stress free. So, after shopping and driving a couple local dealers near my home in Ventura, I went out to visit Valencia BMW. The salesman I worked with, Robert Grass, a longtime BMW enthusiast, was professional, upbeat and very knowledgeable. He found a perfect used 2014 550i for me with very low miles, gave an excellent overview of the car and after taking a drive, we worked out our deal. They were very efficient and having shopped around considerably, they were both easy to deal with and competitively priced. I could not have been happier with the car and after filling out a credit application and various paperwork, was quickly moved into their Finance office. The Finance director, Amir Mansour, was a pleasure to work with as well. He was fast with all of the DMV paperwork and it was easy to see why he had been with the company for 15 years as he was very good at his job. On the way out, I was introduced to Mr. Gary Pilikyan, the General Manager. He was a very nice man and I complimented him on how well run and professional his store was. After I had taken delivery of the car, another gentleman spent about 25 minutes teaching me about all the technology (I am a first time BMW owner) and making sure I was comfortable with leaving in my new vehicle. And finally, they confirmed my home address so that they could have my SUV dropped off at my house the next day, which eliminated me having to drive back with someone to get it. In summary, I was floored by the professionalism and courtesy I experienced from Valencia BMW. I do not casually give out glowing recommendations so I can promise you this, they absolutely earned all of the accolades I'm giving them. And needless to say, I plan to come back and buy more cars from them in the future..

Lorraine Swain

Jun 3, 2014

We drove 2 hours to purchase our 2012 650i BMW convertible, based on the price quoted and the favorable reviews. Our experience during the purchase was very good, however after the purchase there has been no customer service. I had assumed the salesman was no longer employed there as I had not received a reply to any of my emails sent to him regarding some of the items that were promised during the sale. He answered almost immediately when we were in the purchasing process. It has now been 2 months we still do not have our license plates or the owners manuals, the key that was sent to us was not programmed. I called the dealership yesterday and was told the salesman is still there, I suppose he only answers emails from prospective buyers. I was then connected to the sales manager who has never returned my call. Mmmmm I would think twice about purchasing from this dealership. Customer service is so important today and I'm very patient but this is rediculous.

lorraineswain

Jun 3, 2014

We purchased a 2012 certified pre owned BMW from Valencia BMW. The beginning transaction went very well, we were left with the knowledge that an additional key would be mailed to us as well as the owners manuals. It is now two months later we have received the key however were not told that it would need to be programmed and as of yet have never received the owners manuals or License Plates. We received several emails from the salesman thanking us for the purchase, when I replied I never got a response. I sent at least 6 emails questioning the manuals and the key issue and never received a response email. When we were in the purchasing mode the emails were responded to almost immediately. Yesterday I left a message for the sales manager and never received a call back from him either. Certainly doesn't seem like the customer service we were promised when in the purchasing stage. Disappointed!!

Don

May 28, 2014

I bought a 2014 X5 and dealt with Robert Grass. He made this a great experience and I would recommend him to anyone.

Jberke

May 28, 2014

This dealership is amazing! The general sales manager Carlos went completely out of his way to help me get the car I have been looking for which no other dealership had or could get without having to special order it and he kept his word the complete time. He gave me an amazing deal with out the usual Back and forth that usually happens when you buy a car. Also his assistant Willy is also amazing he explained my new car to me, explained each step on the process and sat in my new car so patiently while we were on speaker phone with XM radio trying to move my old supscription to the new one being transferred from one person to another. They both are so nice and make you feel like you are family not like your just another deal!!

RobDE

May 21, 2014

Enjoyable experience at Valencia BMW. Both Brandon and "Buck" did a great job keeping me informed by email and in person with sales process.

Allison

Apr 18, 2014

This was a wonderful buying experience. Friendly, professional, no haggling. Our Salesman, Craig, is an asset to Valencia BMW! We drove out to see a car that was on the dealers website, met Craig, and drove the car home. I needed to call back for something and Craig assisted us right away.

Edgar C.

Apr 17, 2014

Willie Dalgan was my dealer throughout my process of purchasing my dream of having a BMW 2381 with a M3 sports package. I would like to thank him and show appreciation in his professionalism and persistence during my association with him. He gave me tremendous time and effort in finding the car I wanted. Therefore, it lead me to purchasing my vehicle in no time. I love my car and is proud to say that I purchased it from BMW Valencia. I recommend Willie to anyone who is also interested in buying a BMW or any car in that matter.

Maugha

Apr 11, 2014

I just purchased my second vehicle with Valencia BMW. Four years ago, I thought there was no way to beat the deal that I got with my 525i I purchased there. BMW service was always stellar with that car, but I was concerned that moving to a fixed income would make any repairs prohibitive. In addition, I needed to decrease my monthly car payment. I went to other dealers and it just wasn't 'right.' Being female, I faced all the 'used car salesmen' tricks and found it demeaning. I went to Valencia BMW and I was treated with respect and dignity. I explained my situation and Johnny C. not only heard my concerns but found a 328i GT that would not only fit my budget, but was literally the perfect car for me! Johnny presented me with the numbers for the car and for my trade in. I always do extensive research and there were no 'games' in the numbers--they were reasonable, fair and straightforward. I came away amazed at the wonderful deal they made with me; Sean C. did an amazing job with the finance paperwork in ensuring that there were no snares or hold ups on the deal. I love the car, but more importantly, I absolutely LOVE how I am treated at Valencia BMW--whether it is sales or service, they are impeccable. I truly appreciate Valencia BMW, not just because of the great vehicles, but for the wonderful people who work there. Thanks so much, Johnny and Sean! You rock!

Sailor71

Apr 7, 2014

Anyone can sell you a BMW, but the key is good service after the sale. Valencia BMW has that in spades. Our service advisor is Michelle and she's great at explaining everything and making sure we are up on our maintenance. We even bought the extended service warrantee due to the positive dealership experience. It has paid off due to some service elements which needed more help than normal. The shuttle drivers, the front desk, ease of making service appointments are all excellent. I would give them five stars out of five anytime.

Victoria K.

Mar 17, 2014

This review is specific to Gregg Hamilt, Fleet Manager. My husband and I had a very positive experience dealing with Gregg negotiating a fair purchase price for our 2014 535i. Once that was established, we declared we would be leasing and received a lease quote. We researched the process thoroughly, learned the residual value, money factor and calculated what the lease payment should be. Without that knowledge and analysis in hand, we would have paid substantially higher. Bottom line, get educated and be prepared. No one is going to give you what you don't ask for. Thank you Greg. We are LOVING our car. See you again in three years.

CarleManley

Mar 17, 2014

Consider this BEFORE you buy. I purchased a BMW M6 convertable and my sister purchased me a small gift because she knew I liked the car so much. She purchased an original BMW t-shirt from the accessories store in the dealership. Nice present but it was one size too small. I went to exchange for a larger size and waited at the parts counter while they ran the shirt thru their computer. I had seen the EXACT shirt with the same tags on their shelf! They said the shirt was not purchased at their dealership and would not make the exchange (Good call John Bernal parts manager). Funny you have no problem taking my money to service my $130,000 car but you cannot exchange a $20 t-shirt. Shame on you and your whole operation.

MikeH

Mar 16, 2014

My first BMW 750Li. Lillian Rodriguez is a true professional. Lillian helped process of getting new car so easy and I honestly felt so comfortable throughout the whole process. I'm looking to lease second BMW for my commute car, and for sure I will ask for Lillian's help with the process.

Marcelo Cariaso

Mar 10, 2014

Gregg Hamilt and Sean from the Finance dept were really helpful and accomodating in answering our questions and helping us in finding the right vehicle and loan for us. Thumbs up to BMW-Valencia.

Lucy 3

Feb 26, 2014

Hate this place!!!!!! Their customer service sucks. The worst experience! There are so many other BMW dealers try them. Don't waste your time and even try to service your car at this dealer , you ll regret it !!!

CMaloney

Feb 20, 2014

This is my second lease of a BMW diesel sedan. I so much appreciate the ease of the buying process. I know that the service department is excellent and the staff is knowledgeable and aim to please. When I examined and drove the 328d I knew I wanted it . It replaces the 335d with a different motor but higher mpg. It added more conveniences like a pop up trunk, automatic ignition and an easier to use navigation system. My one complaint is why did BMW Corporation not add a no key entry??? Women do not like to rummage for their keys in their purses. This is not new technology so I was a little disappointed about this.

Steg

Feb 20, 2014

Very fast and efficient service The staff was very friendly and helped all the way through the process My second car from this dealer and the sales staff

Karyn Elder

Feb 17, 2014

I had the BEST experience ever!! Julius was amazing! Darin in the service department was AMAZING! LOVE Valencia BMW and I LOVE my car!!!

Rab N.

Feb 4, 2014

I started shopping for a new car 2 months ago and I visited many dealerships until I decided I want a BMW X6. The search process is hectic as you all know, but after looking online and checking more than 10 BMW dealerships I found the car I wanted. I started calling but unfortunately I wasn't successful talking to someone who can help on the phone first before I go to the dealer in person. Every sales associate or manager I speak with wanted me to go in person first and didn't show much interest in helping. I finally called Valencia BMW and was transferred to Sales, the person who picked up was extremely nice, professional and informative . His name was Willie, I was very impressed because I didn't feel that all he wanted was to make a sale, he actually cared to make sure I get the car that I want. Willie kept working with me for days, going back and forth trying to get me the car I wanted and a good deal; and he did. Thanks to him, I'm thrilled driving the car I always wanted. I don't think I will ever drive other than a BMW and I won't go to a dealership other thanValencia BMW and of course to Willie. I should also mention that the sales manager was great and the staff that I worked with. Again thank you Willie and thank you BMW Valencia.

Nicolas B

Feb 1, 2014

AMAZING Service. Delivered my car. No hassles and everyone was nice and not pushy and got me the car I wanted and the best deal around. They are the best

EdFernandez

Jan 29, 2014

This is my second car I bought from this place and everybody is great. My buying experience is excellent especially dealing with Robert Grass (internet Sales Manager). Both Robert and Sean the finance manager were awesome. Thank you Valencia BMW!

P. C.

Jan 27, 2014

VERY GOOD PLACE TO BUY A BMW. I BOUGHT A USED BMW 650I CONVERTIBLE. THE PRICE WAS GOOD, EVERY ISSUE WITH THE CAR WAS REPAIRED OR REPLACED. THE CAR LOOKED GREAT WHEN I FIRST SAW IT , BUT LOOKED EVEN BETTER WHEN I CAME BACK TO PICK IT UP. GREAT STAFF, A NO PRESSURE SALE. N DURZO TREATED ME THE WAY I WISH ALL SALES PEOPLE WOULD TREAT THEIR CUSTOMERS.

Analyn

Jan 21, 2014

for more than ten years I did not go to a car dealer and I'm kind of not know what to negotiate for but I guess with the help of Joe Hernandez, one of the sales manager at the BMW Valencia, he gave me a very good deal and help me to pick up my car when it was delivered.

Gibrahn

Jan 16, 2014

Robert Grass was an excellent well informed and friendly salesman that made the whole experience wonderful. Gregg Hamilt was off the day I was there but was very helpful in expediting the terms and negotiations over the phone in supporting Robert. I drove all the way up from San Diego to purchase the car from Valencia BMW and wouldn't have normally traveled that far blindly without seeing the car first but both gentlemen were professional and gave me the confidence that I wasn't wasting my time. When it all came down to it they honored every aspect of our discussions, the car greatly fulfilled my expectations and I'd gladly recommend them to anyone.

KENDRA THEIR MEMPHIS,TN CUSTOMER

Jan 15, 2014

I absolutely LOVEEEEEEEEEEE! This dealership Willie Dalgan was my salesman, and he did an phenomal job on my deal. I'm all of the way in Memphis,T.N., and he gave me a great price on my 2014 428i drive coupe bmw, and shipped it to me for a GREAT PRICE. I received a great APR, and everything that, I wanted willie made sure that, I received it PROMPTLY. This car dealership in Valencia, CA is the best everyone expedited my car deal within days, and I couldn't have went to a better dealership for my FIRST BMW! I wouldn't have even did it in my own city in Memphis lol TO BE HONEST! If you guys are looking for a great deal, a nice vehicle, and wonderful dealership to handle your deal. CONTACT WILLIE DALGAN, AND I PROMISE YOU WILL THANK ME LATER! I am happy, blessed, and so excited that, I found them. THANKS VALENICA OF BMW! I FREAKING LOVE THE ENTIRE STAFF!

GlenL

Jan 8, 2014

I was not haggled. It was want of the best experiences I had at a dealership. I got what I wanted for the car and the transaction with smoothly.

krissy k

Jan 7, 2014

BMW Valencia did not disappoint and made my buying experience easy!

Roxanne

Jan 7, 2014

We had a great experience, we really love the features of the car, one sweet ride to enjoy from our good friends at Valencia BMW, ask for Mr Johnny Camp.

kbaby63

Jan 1, 2014

Took my 2003 X5 in for an air conditioning problem, after $1,100 worth of work the problem is still not repaired. I requested a refund on the misdiagnosis and Bryan Radin (Service Manager) refused to do so. Valencia BMW's business practices are very deceptive. Stay away from this dealership. The service department is the worse I have ever seen and it reflects by the way the manager runs the department.

D. Gordon

Dec 18, 2013

Valencia BMW is the place to go for a BMW. They went above and beyond for me, and I absolutely love my new car.

Nick Boone

Dec 17, 2013

What a great overall experience. Everyone on staff is super friendly and professional.

Patty

Dec 6, 2013

Working with Robert was fantastic! The leasing process was the easiest I've ever been through. I feel I got a great deal and got the exact car I wanted - which took some wrangling on his part. I've been recommending Robert and Valencia to everyone who sees my shiny new red BMW.

Ryan R

Dec 5, 2013

I bought a vehicle here at the beginning of November 2013. To keep things short and sweet I had nothing but a horrible time since the night I walked in there and made the purchase. First, always make sure you have acquired financing before leaving with the vehicle. I asked the salesman while my friend was with me multiple times about this and my concern with taking the car near closing on a Saturday evening. I was assured there were no issues after the credit check and within 3 days I was asked to pony up more cash for the deal to go through. In the end it worked out, but please do not make my mistake. Verify with BMW Financial before you even get the seat and mirrors where you want them. The night I purchased the car I also noticed some marks on the rear of the seats, bright red multiple locations. Since it has an Ivory interior it is definitely noticeable and the salesman asked if it would be possible to contact him during the week and setup an appointment to have this taken care of. I agreed since it was already closing time and believed him that this would be taken care of. A month has passed and nothing. No email response no phone calls returned. This was also the theme when I was initially asked to put more down for the financing to work....no email response no phone calls returned until finally a resolution later in the week when I was contacted by the Finance Director. So if you could imagine selling your other vehicle the day after the purchase, only to find out there is a problem with financing....then no communication for days on where everything stands. I was a little on edge. Last thing is when I received my plates from the DMV and prompted me to write this review. I went to install them and the front and rear nut plates were stripped down to nothing because the person that installed the dealer plates had used machine screws to hold everything in place. Front plate holder was only being held in by one machine screw and another one just long enough to keep the entire bracket in place. What if this was your wife's brand new car and she had the kids with her driving down our already terrible So Cal roads, only to have a tire blow out by 3 inch long machine screws from a front license plate bracket that could not be held in place on your MSRP 63,000 vehicle. Contacted BMW North America, though sympathetic even after sending pics, still nothing regarding a resolution. I will end up just paying an upholstery expert to help get the marks out. Found a way to rig the plates in place, "rig - To make or construct in haste or in a makeshift manner". Also no email from either the dealer or BMW on my experience. I have heard this is a regular feedback requested from buyers by both parties. Be cautious, I know a salesman will promise you the world to get you off the lot in one of their cars regardless of manufacture, but I did not expect this for my first and probably last BMW purchase.

Jess

Dec 4, 2013

Overall excellent customer service and great attention to detail

Jpouldar

Dec 4, 2013

Valancia BMW has grade A service. I didn't get any difficulty from then like I did from other dealerships. I walked in, spoke to Robert in sales, got the car I wanted fully loaded, within a week the car was there ready to go. Hamid in finance made sure everything rent smoothly as well recommended me the tire and rim warranty as well as others, which was the best decision I made to get. If anyone tells you not to go there, I'm sorry but their wrong. I would recommend this place to anyone whose looking to lease or purchase a car. I would never go any where else but this place.

Richard B.

Dec 4, 2013

My first experience with Valencia won't be my last - - even tho I live in San Diego, a three hour drive away. Robert Grass, the Internet Manager, put together a dynamite deal on a 2014 328d which was special ordered. No haggling. Robert was great to work with and very responsive to my questions and requests via email. Car was delivered in immaculate condition. Very happy with the experience and very impressed with the dealership.

Ivan

Nov 26, 2013

I am glad to have Gregg Hamilt to be my SA as he goes out his way help me with every questions i have and stayed over time waiting for me to coming in. Word can't describe how much i appreciated to have talked to Gregg. Facility is fatastic. you won't be disappointed purchasing your next bmw here.

Sexy Cuban

Nov 14, 2013

We have now purchased two vehicles from Valencia BMW and do the drive from Reno, NV just to do business with them. Sathy the sales associate not only found us the vehicle that we were seeking but at a tremendous value without having to haggle back and forth. I highly recommend!!!

Aghasi1

Nov 1, 2013

I have good experience with this dealer ship they very friendly any time I have problem with my car they give me VIP service . I come from sanfernando valley to Valencia because of good service I recommend this dealer ship .

Yury LA

Oct 26, 2013

I've purchased a BMW 328i two weeks ago. The car was in a very good condition as it was described by our dealer Grigor. We were also very satisfied with the dealer's help who provided us the best service with the best deal we ever had in our experience with purchasing a car. Highly recommend.

Sarah

Oct 25, 2013

Graeme was a wonderful salesman and was not pushy at all. We test drove 2 BMW's and he really took his Time with us. The paperwork was fast and everyone was very friendly. I will always recommend Graeme and BMW Valencia dealership!!

Necsy

Oct 24, 2013

Purchased a water pump for my BMW 335i and the pump got defective six month later. The pump had 2 years warranty from BMW. Customer Care Director Bryan Radin refused to do the in warranty replacement unless I accept to make several repairings to my car for about $3,000. His attitude was less than professional when trying to explain his position in this matter.When this Director realized that I am not willing to accept his "deal" he summoned with a bossy attitude one of the mechanics on the floor. With me being present he instructed the worker to lower my car from the stand and take it to the outside gate.This incident reminded me of some dark times I spent in the communist system when the individual was treated with no dignity, no consideration, no respect, knowing that fear of expression and repercussions was a common feeling.

David Berlin

Oct 16, 2013

My wife and I just purchased a brand new BMW 335i from Mr. Johnny Camp at Valencia BMW. What a wonderful car and purchasing experience we had. Mr. Camp was patient, knowledgable, friendly, and bent over backwards to help us decide on the car that was right for us. We were never made to feel like we were wasting his time (if you want to know what I mean, go test drive a Porsche 911 in LA) as we spent hours driving the BMW 328d, BMW 328 hybrid, and the BMW 335i. Even after these test drives, we still couldn't make up our minds so Mr. Camp lined up the three different cars in front of the dealership so we could consider all the pros and cons of each. What a patient salesman! Honorable mention goes to Ali in Financing for giving us a great deal on a warranty/tire/wheel package. However, Mr. Camp is reason why this dealership got our business. No wonder they have the best reputation in the Valley.

MC

Jul 6, 2013

This was the first BMW we purchased and we couldn't have asked for a better experience. Narek Daytan was our salesperson and was great to work with. He answered all of our questions and helped us buy the car we wanted. We never felt rushed or pressured. Overall it was a great experience and I would recommend Valencia BMW and Narek to all my friends!

qwnb

Jun 27, 2013

Found car on line. Emailed Nicolas Durzo. Quick response. negotiated via email. Price was fair. drove up next day to pick up car. Wait wasn't too bad. Nicolas got us in and out fairly quickly. Overall, great experience. Go see Nicolas. He was great.

cbaldwin

Jun 24, 2013

As an out-of-state buyer, I was a little skeptical about purchasing "site unseen"... but Narek made the process much easier. He was extremely responsive - often times texting, emailing, calling, etc on his day off, or before/after work - which I thoroughly appreciated. Buying from a dealer is never my first choice simply because of the amount of process and paperwork required - however, these guys made the entire experience as painless as is possible for buying from a dealer. Narek always came through - even though this was a very complex transaction.

X3 35i

Jun 21, 2013

Always a pleasant experience at Valencia BMW. Outstanding service department and easy to work with sales staff. This is my 2nd from them, they earned my loyalty with the 1st car....I am certain when its time for the next one it'll be from them.

CherylT

Jun 19, 2013

Just bought a new 2013 BMW from Gregg Hamlit at Valencia BMW. The process was simple, found the exact car I wanted through emails with him and just had to drive in sign the papers and drive away with the car!

Dave

Jun 13, 2013

My second purchase from them in the last two years. They are excellent in all respects.

Sharmini Kumar

May 31, 2013

Recently, I acquired a BMW 535I GT. I have never taken the time out to write a review, but having bought or leased many cars over the years from BMW, I need to sing the praises of one truly amazing sales person Sathy Siva. Sathy has a personality which is warm and friendly. He takes the time not just to tell you about the car, but also shows you how it works, the new technology and even programming your phone before driving off. His attention is unparelleded. I always call upon him becuase I know he takes good care of me. I am very impressed by the facility and all who work there. The finance people are always speedy. I have never had to wait more than the time needed to complete my purchase and leave quickly. I feel that the management knows what they are doing and hence their longevity and success as one of the most successful dealerships in the area.

Jessica

May 23, 2013

I recently bought a black 2012 128 from Julius Mann at Valencia BMW. He was extremely helpful and answered all of my questions. I would strongly recommend seeking out Julius to help you with your car purchase.

RV

May 8, 2013

Julius was friendly, very knowledgeable and not pushy. I have leased a BMW X5 years back and I was very happy with my experience with service and the entire lease process and decided to lease a BMW again. I walked in with my brother in law and was greeted by Julius. I had done a little homework on the car and lease I was interested in. I was very pleasantly surprised that the there was not a lot of going back and forth. I am happy with the car and very happy with the service and assistance provided!

Steve Terkanian

May 8, 2013

I chose Valencia BMW for their superior service and great inventory. Tom Lueck is an awesome salesman. He bends over backwards to make the deal happen. This is my fourth car I've purchased through Tom Lueck and I couldn't imagine working with anyone else. I love my new 2013 328i. Hands down one of the best sports sedans out there! Thank you Tom Lueck and Valencia BMW!

Aqa888

May 7, 2013

Greg Hamilt from Internet dept . Great Cust service . Very knowledgeable n professionally. Fast respond on all emails request and get what I m looking for .. Best deal and fast . No hidden cost or playin game. A very nice gentlemen and very happy to do business with Greg.

Helen Pascual

May 4, 2013

We just leased our 4th BMW from Robert Grass. Robert is a consummate professional and a master of no-pressure selling. The flawless process of leasing a new car with Robert and this dealership has been a dream come true for car buyers like myself. I would never think of going anywhere else.

Carl B

May 2, 2013

I would highly recommend Valencia BMW if you are in the market. First off ask for Robert Grass to help you buy what you are looking for. This is my second purchase of a BMW from Robert. His attention to the details and knowledge of the vehicles are amazing. No high pressure, gives you the facts, options and let's you make your own decision based on the facts, not on what he wants you to do. My second recommendation would be to ask for Michelle Wells as your service advisor. With my first BMW she took great care of my car, as she will with my second.

Klessard

Apr 25, 2013

Jim handled this transaction with utmost professionalism, was very knowledgeable about vehicle and he was considerate of our time. I was very impressed with him and would gladly recommend him to others. It was my first visit to the dealership, and won't be my last.

Surgtek25

Apr 11, 2013

I went into Valencia BMW to repair a tail light on my 5 series. I ended up looking around with Willie Daglan (who originally sold me the 5 series) while I was waiting. Willie was very knowledgable with the features of the cars and took me for a test drive in the 750Li. I ended up trading in my car after it was repaired for the 750! The service dept. was wonderful and Willie was great. I will always go to Willie when purchasing a car. He takes the time to answer all questions and has always been available with any and all needs I have ever had. Valencia BMW is the place to go when purchasing a car. Ask for Willie!!

okbyrd

Apr 9, 2013

Great experience. From sales through financing, friendly and professional. I would recommend Valencia BMW to anyone looking to purchase a new or pre-owned BMW.

Chuck Eckels

Apr 3, 2013

After negotiating a great price through Autonation, I had the vehicle delivered to my house and signed the paperwork at the kitchen table. I would highly recommend Valencia BMW, I will certainly be a returning customer. If BMW is the best vehicle to drive then Valencia is the best dealer!

Rich

Mar 26, 2013

I worked with Jeff Dragon to purchase a 2013 550i and found him to be a very helpful communicator with excellent follow up. I recommend him and Valencia BMW highly. Additionally, we always have our cars serviced there and find the service team to be friendly and efficient.

Shaun G.

Mar 26, 2013

My experience on Saturday with Valencia BMW has been my most pleasant leasing experience to date. Robert Grass was a pleasure to deal with. He was honest, upfront, stuck to the deal we initially agreed on, and is a genuinely nice person. Everything from the emails to ordering the car and signing the paperwork/financing went smoothly. The finance guy, Rich, was great too - he was entertaining, and got us through the paperwork very efficiently. Highly recommend Valencia BMW, and Robert in particular.

Ray's 750 Li

Mar 22, 2013

We have been leasing our BMW's for a number of years at Valencia BMW. We obviously like the dealership, which of course, includes the sales person and the service team.. Gregg Hamilt was very easy to work with. This fellow knows his business. Very helpful and patient.

Michael Jones

Mar 21, 2013

Shannon Bohte was right there as far as you can go with customer service!

NT

Mar 21, 2013

my experience at Valencia BMW was perfect- I got the help I needed the car I needed and a GREAT service from the sales person,the general manager and the finance guy.they took great care of me and met my needs.

sudipjha

Mar 16, 2013

My wife and I had the pleasure of working with Nicolas Durzo at Valencia BMW. We purchased a car sight unseen this month- a 2011 BMW 328i. From start to finish, Nicolas was completely professional, pressure-free, and completely happy to accommodate us to alleviate our concerns, including taking additional pictures, respond to numerous calls (even during off-business times), and answer any and all questions we had.We have purchased several cars in the past, and this was by far the most easy and enjoyable time we've gone through the process. I would in a moment, buy another car from Nick down the road- and the way this BMW was sold to me (completely accurately portrayed), I'm sure it will be sooner rather than later.Additionally, the paperwork process was easy as well, and I just received the car a few days ago via truck delivery. Needless to say, we are very happy with our car purchase, and would not hesitate to recommend Valencia BMW and Nicolas Durzo to family and friends. Even if you are not in the area, I'd highly encourage you to reach out and contact them to see how they can work with you. If you find it as painless as we did, you'll be happy you made the decision!Sudip

Betty C

Feb 25, 2013

We have been so happy with the service we receive from Lynn Ruehman at Valencia BMW. Lynn make the buying process so easy and pain free, I can't see myself buying from anyone else. I highly recommend her if you are looking to by a BMW. She is the best in the business

jesse g.

Feb 24, 2013

great dealer and look for shannon. very nice saleswoman. took care of me and she made sure I got what i wanted. will always buy my next bmw from this dealer! great job!

HSPH

Feb 22, 2013

Excellent customer representative. Gave us a great deal with no games and even delivered the car to us. Gregg Hamilt is the reason I buy BMWs from Valencia BMW even though there are at least 5 BMW dealers closer to my house.

Shawnt D.

Feb 21, 2013

Just picked up my second BMW from here. Brandon our sales rep was great and he really went out of his way to make sure I left happy. Overall experience was great and I recommend this dealership to anyone who is interested in a BMW.

Nicki from Beverly Hills

Feb 19, 2013

My buying experience with Valencia BMW was amazing. From the first moment to the last, the service was fantastic. Sean Crawford was patient, kind, and determined to find me a car that would be a good fit for my lifestyle. The entire experience was superb.

gonzalcr03

Feb 17, 2013

My great rating is given to Valencia BMW for the reason that Willie Dalgan was an outstanding salesperson. I was very lucky to have Willie as my salesperson since he made my purchase an easy process. I was given the time and needed information to feel comfortable with my purchase. I would highly recommend Willie Dalgan and Valencia BMW for their great customer service and pricing on used "ultimate driving machines."

montanio

Feb 16, 2013

My positive rating is in large part due to the friendliness and professionalism of Willie Dalgan, my salesperson. From the minute we walked onto the lot, Willie made my wife and I feel extremely comfortable. His conversational NO PRESSURE approach to shopping was refreshing. He did not annoyingly push to sell any features I was not interested in. I could have bought elsewhere, but Willie made the tedious experience of buying a car a breeze!

Sararg16

Feb 14, 2013

My husband and I decided that it's time for us to get a new car. We had been shopping around for a week or so but we didn't have any luck at any of the other BMW dealer ships. In fact we went into one dealership beforehand and we had an awful experience. We decided to pay a visit to the BMW Valencia dealership. Thank goodness we did. As soon as we walked in we were approached by Mr. Wallie Dalgan. He welcomed us in and gave us his full attention. We began conversing about what we are looking for and with what budget we can work with. Mr. Dalgan told us not to worry and that he is going to do what ever it takes to get us the deal we are looking for. Eventually, we came to a deal, a deal that is more than we could have asked for!! He stuck to his word and made it all work out for us. It was a pleasure working with Willie. He really makes you feel comfortable and he is very attentive to his customers needs. Everyone knows that purchasing a car is a long process, but dealing with Willie made the time fly by and everything went smoothly. He really connects with his customers and gives them all he's got. Thank you Mr. Willie Dalgan for your honesty and hard work! I will make sure to sent everyone I know who needs a car to see Willie.

Ralph

Feb 13, 2013

Great deal outstanding service from Greg as usual. I buy all my cars from him.

jshaff8281

Feb 7, 2013

Yesterday, I was without the car of my dreams. Today, my dream came true! I walked into Valencia BMW thinking I would never be able to attain the car I was hoping for, but I figured it wouldn't hurt to poke around and kick a few tires. I generally steer clear of dealerships because I hate being hounded by over-zealous salespersons. However, I was approached by Willie Dalgan, and I was impressed with his professionalism and, for a lack of better word, "non-salesman attitude". He was friendly and when I told him I didn't have the money, nor the credit, to attain any cars that day, he didn't turn away and become unhelpful. In fact, he did the opposite and immediately made me realize he wanted me as a customer regardless of my situation. Willie began probing a little into my situation and because of his knowledge and experience, was able to make me a promise. He promised he could get me into the car I wanted, at the price I wanted, and because I would be in my new car today, the only problem I was going to have that day was figuring out how to get my old car back home! Willie came through with everything he said! It was amazing... Now, all I have to do is figure out how to get my old car back home!I am coming away from my experience at Valencia BMW with two new things: 1) a new attitude towards dealerships and salesman and 2) the car of my dreams! Thank you for everything Willie.

sib96

Jan 27, 2013

ONE OF THE BEST SERVICE I HAVE EVER BEING HAD. SPECIAL THANKS TO SALES REPRESENTATIVE NAREK DAVTYAN FOR HIS HELP AND ALL ADVICES. THANK YOU!!!!!!

RTown311

Jan 25, 2013

Willie provided me with a great car buying experience. He was very patient with me as I took my sweet time in deciding on which car to get, haha. He understands that this is a huge purchase for me and wanted me to be as comfortable as possible. He paid attention to my needs and wants and chose a few cars that he thought I would like. He was TOO GOOD because it made my decision even harder, haha. But really though, he did a great job and a felt totally at ease the whole time. He was very knowledgable and MOST IMPORTANTLY a NO B.S.salesman. Not one of those fast talking grease xxxxx that you HOPE you dont run into when buying cars. I am a salesman myself and I appreciated the way he treated me. Very respectful and confident. About the car. I ended up choosing a red 2008 BMW M3 sedan. I have been dreaming about owning an M3 for years. I saw the ad on cars.com and the price seemed right so I headed out to take a look. After 2 test drives and driving a few other cars I was sold. It was like a dream come true. I wasn't planning on buying that day but I had done my homework and realized that I had to take this deal. It had the luxury package, tech package, and most importantly it was a 6 speed manual. It hit every one of my requirements. This car has everything. Navigation, heated seats that MASSAGE your back if you press a button, DVD, sirius radio, automatic retractable side mirrors (which is great because my drive way is SOO narrow),the list goes on... It had around 56k miles on it which wasnt bad for an '08. And it was priced right at just under 32k. I wish I would have gotten more money on my trade in but my 2006 Acura TL had some body work that needed to be done and was in fair to poor condition. They gave me 6 for it. I tried to get them to come up to 7 but they wouldnt even come up to 6500 and told me that they didnt REALLY NEED to sell the M3 because the they had it scheduled to be sold back to the corporate whole saler the next day. I wasn't too sure about that... I wanted to call BS but decided not to create an uncomfortable situation. Willie had been honest with me the whole time so he probably was telling the truth but a part of me thinks it was a tactic to pressure me. The financing was a piece of cake and Willie presented me with 3 very nice options. I ended up putting some extra cash down and spreading the payments over 72 months. I was susprised that even with my average credit they could finance me for that long. But, they did and I am happy with my monthly payments which are under $340 per month. Overall I am VERY happy with the car and felt the price was excellent. Willie is a great salesman I highly suggest you ask for him if you appreciate a NO B.S. salesman who respects you. I am a younger person and I have done well for myself. Sometimes I run into older guys who treat me like a punk kid when it couldn't be further from the truth. Willie never once made me feel like that. I was treated with friendliness and straight forward respect from the very beginning. The paperwork and warranty session was done with a different guy. I don't remember his name and its probably a good thing for him. He was great with my paperwork and getting all the processing done. He even stayed till midnight to get it all done. HOWEVER, he tried selling me an expensive extended warranty thru western general that was very sketchy to say the least. Right off the bat he started hinting that I would want to protect my car because it was sooo nice and blah blah blah. I knew exactly what he was doing from the start. Eventually he handed me some flim flam brochure that high lighted the main parts of what the warranty covered. Now, I had done my HW on this and was more than prepared. He, on the other hand seemed clueless. Every question I asked was met with a vague answer that really didn't clear anything up. My main problem was that it looked as if the warranty didn't cover my transmission which was a manual. He told me of course it did, but after showing him he seemed irritated and told me to go out and ask one of the service guys in the shop. So, i wandered out there and found someone who looked at me like I was an alien when I asked him. SO, i went back and told the guy I would need to see the contract and all the documents associated with the warranty. He told me that he couldn't print that stuff out until I had signed the contract and it was processed. In other words, he wanted me to sign a contract with out knowing the details of all the terms. I asked him about some different warranties out there like "Easy Care" and he told me "they dont cover anything." What? I said. What does that mean? It seems to me here that they have 4 levels of coverage that does everything your warranty does and more. He just basically ignored me and we decided I wouldn't be buying his warranty. He was a nice guy with a good sense of humor but totally unprofessional and not up to speed with his knowledge of warranties. I ended up going to Beverly Hills BMW and buying their warranty which was through EasyCare. Overall it was a positive experience. I give it a 4 out of 5 and I give Willie 5 out of 5. I would highly reccomend Valencia BMW to anyone who wants to have a GREAT experience buying their new or used car. Great job Willie! I absolutely love my M3! Oh and i forgot to mention that it came with a 60 day unlimited miles warranty. Which made me feel a little more at ease. Buying from a corporate BMW dealership has plenty of perks like that.

tsinanyan

Jan 15, 2013

Excellent service, attention to detail, and willingness to get a deal done. That's what a dealer should be all about, getting a deal done.

daniel.narkorn

Dec 31, 2012

I submitted the request for new BMW X6 and got respond back with timely manner. I answered all the questions and got respond back to proceed the process on the new car. We dealt all required documents through online before come to sign the paper. This is the way to do business. I know what I want so no need to do hassle dealing back and forth. Got my new car the following day. I would recommend all my friends to come here first. Sean Crawford is a very nice person to dealt with.

Amen

Dec 21, 2012

Willie Dalgan is simply great. He treated me with the utmost respect and professionalism. No pressure sales! I had a great experience at the dealership.

WILL AYSON

Dec 14, 2012

It was a pleasured experience to deal with Willie Dalgan,in a way that he do what he say, the transaction went smoothed, no delaying tactics liked other dealers does. Willie is very professional and trustworthy.

blsracing

Dec 4, 2012

I just bought a certified used 135I from Willie Dalgan. He worked very hard to satisfy my needs and gain my business. Even after taking delivery of the car, Willie continued to help me by finding a replacement key that was missing the day I picked up the car. I recommend doing business with this dealership, and with Willie.

Arthur1985

Nov 30, 2012

Valencia BMW delivered exceptionally great service. We worked with Sales Manager Gary and the staff, Willie, Sammy and Hamid. Everyone was friendly and easy going. Highly recommend this particular dealership. They certainly gain a customer. Job well job!

Desertchick27

Nov 28, 2012

Happy with my experience here. Lobby was nice, after the deal, the paper work was super fast. Would recommend to others interested in purchasing a BMW

Edcoxccw

Nov 27, 2012

Best experience ever!! Willie make it smooth and easy. The entire team is first rate. Looking forward to our new X5 experience. Thanks to all...

XtianTV

Nov 22, 2012

I have purchased my fair share of new vehicles and after all these years, including recently Mercedes Benz dealer, the experience has always be a lot less than pleasant, delays, lies, pushy, ,mystery fees, very long hours of wait etc.I have to say that Valencia BMW changed that dramatically, everybody was professional, courteous, and friendly, no pushing the car they want to sell, but giving you the options available on what you want, and in case they didnt have it they get it from somewhere in a day.Willie Dalgan was OUSTANDING, from day one, through car choices to extras, discounts, and all the paperwork. So much so, that I went to buy one car and ended buying TWO brand new ones, not old lot trades-ins.Willie answered all my questions and if there was anything he was not sure of, he went immediately and found out without hesitation, something that never happened before to me with a car salesman. When Willie Dalgan is with you, HE IS WITH YOU, no walking away to see other clients, no disappearing act, not even answer the phone, nothing.Sammy Kobeissi finance manager, is a great guy answers all your question with a smile does not push you in to odd service contracts or extended plans, and only advises you if you want it, not automatically added. He works the numbers so you can fit it in your budget, and Willie is right there to help you get everything going. After all was said in done I did not spend more than 15 minutes in the financial office and off I was with my new 550i on a Saturday.If you are in the market for a new or used car, DO NOT miss the experience of going to Valencia BMW and meeting Willie Dalgan, you will not be sorry, and probably drive off in a brand spanking new BMW of your choice.

bpatin742

Nov 11, 2012

The overall experience was pleasant. I was happy with the car that I purchased for the price. However, I did have one issue with "Buck". He was always very friendly and personable. But, I specifically asked him before test driving the 2013 328i if anything was going to break down on the car in 20k miles. My last car was a Lexus IS 250. I found out after I leased it that it is common for the inner tire tread to go bad after 20k miles and I was not told that during the "courting" phase. So with this car, I wanted to know ahead of time if that was going to happen again. I explained my previous Lexus experience to Buck and asked if that was going to happen on this car. He blatantly told me no. He said there was nothing that I was going to have to replace or pay for unless I blew out a tire. But later on, after agreeing upon a price, we met with the financial guy. He told us that the tires on the car are expensive and they usually wear out and need to be replaced after 25k miles or so. He said this was the responsibility of the buyer and pushed us to get a tire protection plan. I was thoroughly annoyed at this since I specifically asked Buck if this was going to happen and he lied and said no. This was the main issue with my experience here.

Mgaytan

Nov 10, 2012

I just purchased my seconded BMW car today at Valencia BMW, so happy with my cars. Willie Dalgan has the best costumer service ever, so helpful. If you want to experience great service make sure to ask for Willie Dalgan. Thank you, Mercedes Gaytan

julesjmw

Nov 9, 2012

I recently purchased a 3 series convertable from Willie Delgan. I was very pleased with his knowledge and service when picking out a new car. I was particularly impressed with the test drive as he was able to answer all my questions in regard to specific options and performance of the vehicle. The whole experience was pleasant from start to finish. I would recommend Willie to anyone looking for satisfying customer service at BMW.Sincerely,Julie Williams

Surgtek1

Nov 5, 2012

I recently purchased a 5 series BMW. I got a great deal and left having a great experience! Willie Dalgan worked very hard to make me feel satisfied and did whatever he could to get the deal done. I will definitely do buisiness with him again at Valencia BMW. He had great customer service and knowledge. I will definitely refer everyone I know to Willie as I will be doing business with him in the future. Thanks Willie!!

johnmotamed

Oct 28, 2012

I was planning to lease a new BMW X5 x35i, so I started visiting different BMW dealerships. Something that disappointed me about most of them was the difference between their numbers and what BMW advertises on its website. Most of them tried to convince me that I better switch to a X3, and some of them were insisting that it's impossible to get a new X5 with my numbers. I was very close to finish a deal on a X3 that I checked Valencia BMW inventory of X5s and I found a couple of x35i s on their inventory so I called them and I was warmly answered by Willie Dalgan who promised me that I can get what I want with MY numbers. I drove almost 70 miles to Valencia BMW the same day , Willie showed me the car very professionally so after test driving it I was 100% sure that this is my next car. After that there was absolutely NO hassle or delay in handling the paperwork and closing the deal. Every body in their sales and financing staff is highly professional and very friendly to customers. Specially Willie Dalgan showed me a new standard of customer service and salesmanship.For my next BMW I have no doubt about where to go: BMW of Valencia. I highly recommend this dealership specially if you, like me, have some bad experience with other dealerships. Thanks BMW of Valencia. Thank you very much Willie :)

kristine.darabedyan

Oct 26, 2012

THIS WAS MY BEST CAR DEALERSHIP EXPERIENCE EVER!!GARY AND JEFF WERE WONDERFUL!! I WALKED IN TOLD THEM WHAT I WAS LOOKING FOR, WHAT I CAN AFFORD & WHAT I WANTED IN MY NEW VEHICLE AND I WALKED OUT WITH IT IN NO TIME HASSLE FREE :). THEY WERE HAPPY TO HELP, VERY FRIENDLY, NOT PUSHY & THESE GUYS KNEW WHAT THEY WERE DOING. THEY WENT THE EXTRA MILE FOR ME TO MAKE SURE I WAS HAPPY & HAD FULL KNOWLEDGE OF MY 2013 3 SERIES 328I BEFORE I DROVE OFF THE LOT. IF YOU WANT GREAT SERVICE & NEED A NEW CAR GO TO VALENCIA BMW SEE JEFF & GARY THEY ARE THE BEST!!KRISTINE DVALENCIA, CA

marufcha

Oct 24, 2012

I was so happy that i met Willie Dalgan. If you visit the dealership, i highly recommend working with him. He is the person and reason why I bought my New BMW 550 GT from them. i visited their place on Sunday to appraise my 2006 Audi A6, and he took care of it, and gave me the fair price with i was planning to sell myself. in the terms of the new car, i had some challenges with my credit at that day (since it was Sunday, and Banks were closed), and he promised me to work on it the Next day, even it was his day-off at that day. And on monday he was calling and exchanging information back and forth, HE MADE THE DEAL HAPPENED. I was sooo happy that he managed and was so organized, exchanging all information, communicating with me and got me the car. The price we have negotiated for my new BMW was below price of any other dealers i have researched in Los Angeles and in radius of 50 miles. And Finally on monday i went to Dealership, He was waiting for me at the 8:00pm when i got there, and by the time i arrived, he had prepared all the paperwork in finance dept (all papers were ready), the car was washed, filled, and was just waiting for me, to put the signatures, and put my stuff to car, and i was done. I have never experiences such a approach from other as Willie has done. Thank you so much Willie. I Know where to go to get my next BMW, and most important, I know whom to call first. I suggest to all others, on the market looking for BMW, call them, and ask for Willie Dalgan.

rodrigoclark

Oct 15, 2012

Bought an extended warranty for the car. It cost me $2,000 and I was told that I could cancel at anytime. According to the financial dept representative if I decided to cancel within 30 days there will be no penalty fee's and they would take care of the cancellation right away. After speaking with my wife we decided not to continue with the warranty. I went back to the dealership 3 days after the purchase and requested the cancellation. This morning I received a statement from BMW Financial Services describing the total of payments and for my surprise it states that I still owe the additional $2,000 for the extended warranty, even after I've cancelled.I called the Dealership and they told me that it would take approximately 8 weeks to solve the problem because that is how long it takes to "process". I just wanted to bring this to your attention because it took them 5 minutes to add that amount to my contract and now it's going to take 2 months to remove it from my payments. It doesn't sound right to me. If that is correct it means that I'll have to pay interest on top of this amount for as long as it take for them to process the cancellation.I just want to make sure that the warranty policy is going to be cancelled and the information is sent to BMW Financial Services. I of today they have not received any information yet. It's been 11 days since I cancelled the policy and the Financial Service hasn't received the information regarding the cancellation. I called them this morning and was told that this information does not show in their system.I also want to thank Mr. Willie Dalgan for assisting me with the purchase. Good customer service. I'd recommend! Sincerely,Rodrigo Clark(805) 259-9720

James mannino

Oct 9, 2012

Our sales person was Willie Dalgan. He was very friendly and professional. He had good knoledge of the vehicle and what He did not know He found out. Overall it was a good experience

drbiggsfamily

Sep 4, 2012

We were looking for an upscale but not too fancy used car with low miles. They kept trying to sell us higher mileage and super equipped cars which were nice but not what we wanted. We finally got around to a 238i with low mileage and basic package which is what we wanted. We spent 6 hours going through the process between the drives, the trade in (which they did a good job on), and the process - which was exhausting. Took too long on the negotiations but otherwise was a good company.

pstefan

Sep 4, 2012

I got a great deal from Valencia BMW on my new car and a car I trade it in. Robert Grass was very direct and very hopefull with the whole process of buying my car. I would strongly recomend BMW of Valencia and Robert Grass to all my friends.

Eckelman

Aug 27, 2012

Willie Dalgan was a huge help in helping me find the exact car I was looking for. I worked with Willie over a 2 week period. During that time I gave him a very detailed list of what I wanted. We communicated via phone and e-mail, even answering my questions on his off-days. My confort with Willie was a major reason I bought my car there, instead of one of the many other BMW dealerships in SoCal.Dave E.Saugus, CA

Fargradius

Aug 24, 2012

I was searching for a higher-end car that would be practical to use every day and at the same time perform well in every way. I tried so many dealers and car manufacturers. I was either deterred by the car specifications or the dealer sales people. Finally, I visited Willie at Valencia BMW. My goodness what a difference; these guys know what they are doing and the best part is that they know what I wanted and did not have to work hard at getting a deal. Willie Dalgan was straight with me and gave me the deal that I wanted; they even got the car (since they did not have it at their location) the NEXT DAY!! I love the fact that they went the extra mile for me and provided me with such classy and unforgettable service. I am not just satisfied but very impressed and will always get my cars from them. This dealer is extremely recommended if you want great classy service and unbelievable deals.

Bruceli

Aug 22, 2012

Shane went above and beyond his way to find the best deal for me. At no time did I feel pressured and that's how I like my car shopping to be. Along with him and the great management I was able to get the deal I wanted and am very happy with my purchase. Out of all the dealers I've been to this place seemed to be the most energetic and happy to help. I would definitely recommend this place for anyone wanting to buy a car. Thanks Shane for the great help!

TEVEZ85

Jul 26, 2012

I have to say this has been by far one of the best experiences I've had! Julius has excellent customer service skills and is very patient. He was great! I came in and told him what I was looking for and right away he had an answer and was very accommodating. To make a long story short, I left with the car I wanted and extremely happy. Valencia BMW is the best.

Mr. Esq

Jul 6, 2012

After much negotiation with them, I reached a deal over the phone for a CPO 2009 Z4. They told me that I had to go there and complete the deal by the next day or else the car was going to be shipped to another one of their dealerships. First lie. I work 1hr away from Valencia so I asked them one last time to check the interior and the whole car to make sure that there would not be anything about the car that would make me reject our agreed upon price and deal. They called me back and assured me the car was very clean and I had nothing to worry about. I took three and a half hours roundtrip (including traffic) out of my work day to go there and get the car. Upon arriving the car wasn't even washed/detailed or ready to go, it was very dirty. I opened the driver side door and immediately noticed that the rubber seal that connects the side of the car to the door was damaged with a large tear over one foot long. They informed me that they didn't see this before and that they would take care of this. Second lie. When we got to the paperwork they finally disclosed to me that this tear in the rubber seal was wear-and-tear and therefore not covered under any maintenance or warranty. They then told me that it would cost $300-400 to replace and that it would be added to our previously agreed-upon price. I refused and told them that we had a deal on the price and that you had told me that this CPO car was very clean, nothing wrong with it whatsoever. This tear in the rubber was so easily noticeable that there was no way the CPO inspector and the sales team didn't see it before. They said that they couldn't absorb the cost of this replacement. They were probably thinking that I would budge for this deal after driving all this way to their dealership. I again refused and walked out the door. My experience with them brings a whole new level of dishonesty and lack of integrity into the car selling industry that I thought would never happen at a BMW dealership. I expect more from BMW. I have told everyone I know about this experience and will continue to tell others about how much time and effort I wasted on this dealership. Buyer beware, do not buy from this dealership.

aaesq

Jul 6, 2012

After much negotiation with them, I reached a deal over the phone for a CPO 2009 Z4. They told me that I had to go there and complete the deal by the next day or else the car was going to be shipped to another one of their dealerships. First lie. I work 1hr away from Valencia so I asked them one last time to check the interior and the whole car to make sure that there would not be anything about the car that would make me reject our agreed upon price and deal. They called me back and assured me the car was very clean and I had nothing to worry about. I took three and a half hours roundtrip (including traffic) out of my work day to go there and get the car. Upon arriving the car wasn't even washed/detailed or ready to go, it was very dirty. I opened the driver side door and immediately noticed that the rubber seal that connects the side of the car to the door was damaged with a large tear over one foot long. They informed me that they didn't see this before and that they would take care of this. Second lie. When we got to the paperwork they finally disclosed to me that this tear in the rubber seal was wear-and-tear and therefore not covered under any maintenance or warranty. They then told me that it would cost $300-400 to replace and that it would be added to our previously agreed-upon price. I refused and told them that we had a deal on the price and that you had told me that this CPO car was very clean, nothing wrong with it whatsoever. This tear in the rubber was so easily noticeable that there was no way the CPO inspector and the sales team didn't see it before. They said that they couldn't absorb the cost of this replacement. They were probably thinking that I would budge for this deal after driving all this way to their dealership. I again refused and walked out the door. My experience with them brings a whole new level of dishonesty and lack of integrity into the car selling industry that I thought would never happen at a BMW dealership. I expect more from BMW. I have told everyone I know about this experience and will continue to tell others about how much time and effort I wasted on this dealership. Buyer beware, do not buy from this dealership.

work&play

Jul 2, 2012

The dealership is managed under the guidance of a strong executive team. The sales manager, Ritchie, provides excellent service. There is a wide selection of vehicles to consider. Will worth the trip to purchase my car. Cary N.

Gleneo

Jun 25, 2012

My 4th car from Valencia BMW. Ritchie Spiers is awesome. Awesome deal on my 2012. X-6. 2012- 328 I. In my opinion Ritchie walks. On water. I reccomend him to everyone. Thank you ritchie

ckhanbab

May 22, 2012

Best experience buying a car. Mike made a no pressure environment, which allowed us to enjoy the car test driving and buying process. I got the car I wanted for the price I believe was fair. I have recommended Mike to my friends and family.

Bretsiers

May 14, 2012

Tommy Lueck made the experience of buy my next car a very nice one. I have bought several cars in the past, and traditionally use a brokerage service to avoid the feeling of games being played in a dealership. I was very skeptical when I first started this process, and by the time I was done, I was so glad I gave the dealership experience, at least this Dealership and Tommy, another chance.

quality2245

Apr 23, 2012

I expected to have the normal issues while making this purcahse but I was very surprised that it was a great experience. There was hasseling or pressure during the transaction and it was a great experience. Mike made the deal a pleasant experience and we were in and out in record time. I would higly recommend this dealership to anyone I know. Great job and thanks for making my purchase satisfying.

luxgirl

Apr 22, 2012

It was a nice experience. I did not expect to buy the car that day, but this dealer had the car I wanted and it was a great price. The sales rep Mike was very nice to deal with and he made sure I was going to get what I wanted.

Andrew Shand

Apr 18, 2012

I have purchased 2 vehicles from BMW Valencia over the past 7 years.Each time the transaction has been easy and smooth.Nothing seems to be to much trouble, the customer service is excellent, and they work with you to make you happy.Its all these little things that make the difference.Regards,Andrew Shand

dollars

Apr 18, 2012

Ritchie was referred to us by other family/friends, and honestly I said to myself "can that guy be that great", and the answer was..yes! From the initial conversation where I expressed my limited time due to hectic schedule, and the price range where I was comfortable paying, Ritchie was on it! We did the application of course, and before I knew it, we were selecting colors, etc. The process was so well streamlined, it was amazing. This is our first BMW, we've been a Mercedes family for many years, however as I told Ritchie, we are now life long clients as we love the BMW, and to make it sweeter was the great customer service. Ritchie not only sold us a beautiful car, but also an experience that my 11 year old son was part of, as my son even stated, "Ritchie is a Great Salesperson, kinda cool".Thank you Valencia BMW, and Ritchie, The Dollars Family

hanshettich

Apr 10, 2012

Michael was the best experience I've had in my life buying anything!!! I've been shopping around and Valencia BMW was the best deal in town. Great looking dealership and the best service I've ever seen. Very friendly. Highly recommendable.Absolutely stunning!!!!

sidsid

Apr 7, 2012

I used Sean Crawford for my BMW purchase and couldn't be happier with him. He is an honest guy that doesn't try to push a product against customer's wishes. He is prompt (answers emails and messages within minutes), very knowledgable (he is the only sales rep that gave me a thorough show-and-tell of the car), and honest (he doesn't play games with the customer).I have purchased many vehicles and interacted with many more salesman; I can honestly say Sean Crawford is one of the best. I've already recommended him to him friends.

digi9300

Mar 28, 2012

Kudos to Mike and Hamid for making this one of the best car buying experiences ever.Didn't think I'd be able to afford my dream car but Mike made it possible and we could not be happier. Great place, great service and great cars...what else could you ask for!

Newroozbmw

Mar 21, 2012

I called all the BMW dealerships in the area to get the best deal possible, when I told Mike what I was looking for he had his manager call me and he immediately cut to the chase and offered me a deal that was better than anyone else's. They had the car washed and ready by the time we got to Valencia so all we had to do was fill out the paperwork. They were very efficient and friendly.

olibeemer

Mar 11, 2012

Mike was very helpful and courteous during my very first BMW purchase. I am glad to have come to your dealership, and have enjoyed my car.

TMeyers12

Mar 9, 2012

Having purchased multiple cars from this dealer, having 800 plus credit and high expectations for achieving a great deal on a 650i...Craig and Mickey did the Job. Once they understood my parameters, my knowledge of the possible deals, everything after that went like clock workHighly recommended group. I told them what I wanted, they made it happy, killer deal, great service.

alanva

Mar 5, 2012

The Valencia BMW car dealership is big and nice.The sales person are approachable.I encountered with Julius Mann who is so pleasing and knowledgeable.A lot of available cars are on display to select.Overall it's a good dealership.

mjnull

Mar 5, 2012

Valencia BMW made the acquisition of my new BMW 650I, quick and easy. Overall, it was a terrific experience and I love my new car!

jarraj16

Mar 2, 2012

I came to the dealership to see if they had any used cars comparable to a Ford Mustang Convertible. Actually I had them in mind because 2 years ago I spoke to Ritchie Spiers about another car for my wife, but we eventually settled on a Ford Edge from another POWER dealer. I sought Ritchie out because he gave me very good service last time even though I did not buy a car from him. Now he came through again. He gave me lots of information and tips about the car and its history. I was not keen on BMW but soon saw the light, guided by Ritchie. I got a reasonable price on my new car and also a reasonable amount for my tradein, not outstanding, reasonable. Now I love the car, drives really well and my wife is mad about the power. We ae happy and Ritchie has my business in the future, no matter what car I buy.

Yazeed

Mar 2, 2012

Of course I won't recommend this dealership to anyone. I had the worst experience on my life at this store. These people don't even know how to deal with customers. My story started when I decided to purchase a used car and I was going to pay the full amount on cash so I went to this dealership with my check. Then the manager came out and said sorry we need to increase the price !!!! and they said the reason was that car worth more! Although the price was their decision but when I came there after 2 hours driving they thought they need to make more money. Then I said okay I will pay half that extra amount and I just wanna finish the deal. So they accepted that but they were not happy and dealing with me as S*** and finally they found something to stop the deal which is I don't have a SSN !!! They said we can't deal with someone without SSN which is not true because after I left the store I checked all dealerships and even their company which is Auto Nation and they all said since you are paying the full amount there is no need for SSN. Now I'm so glad that I found other BMW dealerships that respect their customers and value them and DON'T CHANGE THEIR PRICES AND ADDING MORE FEES.Dear customer, you are buying an expensive luxury car so treat yourself with luxury service at any other BMW dealerships.

jsandoval

Mar 1, 2012

I went car shopping with two young children - yikes! And Jim Advani at Valencia BMW couldn't have been more spectacular! He listened to MY needs. He respected MY time and MY budget. And even taught my 9-year-old some math tips. I would HIGHLY recommend this family-friendly dealership! And the respectful and extraordinarily helpful JIM ADVANI.

Kristinehays

Feb 29, 2012

Great service!!! Julius answered all of our questions and helped us get a good deal on my new X6 suv! My husband and I were very satisfied with the customer service they have given us. I highly recommend this dealership!

plarson78

Feb 24, 2012

They were easy to deal with and made the experience fun. I have bought from other dealers in the area and there prices and selection were amazing.

2007bmv

Feb 19, 2012

I experienced an amazing quality of customer service, and the sales man Ritchie truly cared to hand me the best deal he could find for me. Not only did he work with me he made me feel comfortable and confident in my first real car pruchase. My monthly payments are reasonable for my income and i am very thankful to have met him.

HotRodDan

Feb 18, 2012

Spotted a used vehicle on the lot I was interested in. Stopped in and was greeted in a friendly manner by Buck and we discussed car. He offered a test drive so out we went. No telling me where to go, he just let me drive where I wanted to go. We talked about the car, I evaluated it and gave him an offer. We returned to the dealership and he wrote up my offer, took it to the sales manager, and it was accepted, with no contingencies. Explained that I would have to clear purchase with better half and went home. Called back to the dealer 45 minutes later and said I would purchase the car. Returned to the dealer, and other than a wait for the "finance guy" bought the car at the agreed upon price. Simple, straight forward transaction. Great price, thousands under Kelley Blue Book listing for an exceptional car (Jeep Wrangler) and would recommend the dealer without any qualms.Thanx Buck and Valencia BMW.

2802

Feb 7, 2012

I have bought 4 cars, yes I said four cars in less than a year from Richie Spears. Not only did he know all the ins and outs, he tried to make it as painless of a task as possible, keeping my wife laughing with,"because it's a BMW baby!!!!" With Mgr. Mike Murray rolling his eyes hoping that my wife was not going to kill me for adding even more BMW's to our driveway. I would call Richie first, even if I was buying a different brand of car to see if he could find it.Even in a used car purchase that started to go bad, Mike and Richie stepped up with Manny and the mgr. of the service dept. to turn the problem into a Win-Win for my youngest son's 2002 BMW 325. I would tell anybody to try and beat their deal!!!

soulassassin

Feb 6, 2012

Bottom line, our experience with Valencia BMW has been the best car sales experience i have ever had. I attribute this satisfaction directly to the interaction we have had with our sales rep Brandon Barsh and our finance Manager Mickey Williams. From our first encounter with Brandon on the show room floor, all the way through the process of choosing the right vehicle for our family and getting down to the final numbers of the sale. Brandon is a true professional in every respect. Thats coming from a very critical 45 year old family man and Fire Captain for the LAFD. As well as a pleasure to deal with in the purchase of a BMW, Brandon was impressively knowledgeable of the BMW line up and answered any question I had about my vehicle, as well as being very instructional and helpful. Our interaction with Mickey Williams was equally as pleasing. I believe that the people skills that both these individuals have displayed with my family and myself, shows that it is not a chance or a fluke that our BMW experience has impressed me the way that it has.

job162122

Feb 4, 2012

Julius was very attentive to our requests. BMW Valencia made sure we got the model and color we wanted. Negotiating the purchase was low stress and made for a most enjoyable experience. We will recommend this dealership to all of our friends.

Adambarrett3187

Jan 29, 2012

No, I would not recommend this dealer to anyone. Not because they weren't friendly our anything, but because I bought a used BMW there that was certified with absolutely no problems when ready it had a while lot of problems. Within six months of buying the car I put thousands of dollars into the car which I shouldn't have had to and they would not help in any way.

drtwpmd

Jan 28, 2012

The employee that I worked with at this dealership was knowledgeable, not pushy, promptly responsed to my questions and concerns, kept promises, and helped me save money.

Nonee1214

Jan 27, 2012

Great experience .Ihave purchased cars before and Craig Geyer is the best. I have told all my friends and family how great Valencia BMW is.

beeemer777

Jan 24, 2012

BMW has always had a nice selection but Grigor G. deserves nothing less then five stars for excellent service and an amazing deal, not to mention the friendliness and care he showed from the time we met. i am eager to come back for again, this time for an M class.Sincerely, Naskhulyann,

jhasler

Jan 23, 2012

They were great, extremely caring and I felt well taken care of. The easiest car buying/leasing experience ever! Everything was done by phone. I basically showed up signed the papers and took my new car. I will recommend them to everyone I know! Thanks guys!!

Shane7Son

Jan 18, 2012

My experience shopping for a new BMW was absolutely amazing, thanks to the help of Ritchie and the staff at Valencia BMW. Ritchie was very knowledgeable, helpful, and a strong listener. Unlike most sales reps, Ritchie refrained from having diarrhea of the mouth and focused on what was most important to me. Ritchie went above and beyond to get me into my new 335 coupe and made the hassle of buying a car quick and easy. He even managed to assist with delivering our son when my wife went into labor unexpectedly during the purchase. We named our newborn Ritchie Jr., in recognition of the man who made all this happen. He'll be a part of our lives FOREVER! Thanks Ritchie Spiers!!

igorvadik

Dec 1, 2011

Great customer service, would recomment this salesperson and dealership to my friends. TRGrigor Georgizian is a experienced and pleasant it was a pleasure had a business with him.

kennyc2000

Dec 1, 2011

I am going to refer any of my friends looking for a BMW to Valencia. I leased a 328 from them; Ritchie set me up with a fantastic deal that beat every other quote I received. Went to the dealership and Brandon finalized it. Overall great experience!

dexrep

Nov 30, 2011

Jim Advani was awesome. He showed great enthusiasm in assisting his client in looking for the kind of car that they want. He is a very good listener and always showed respect to my decision. He was not abrupt, he was so good in presenting options based on his client needs....great customer service. I will surely recommend Jim Advani of Valencia BMW to my family and friends who aspire in driving BMW.Dexter

Manual is more fun

Nov 28, 2011

I bought a used Audi from this dealership, and while the overall price for the vehicle was "okay", my experience with them has been far from positive. The value offered for my trade-in was insulting, and for the car I did end up purchasing, I learned of an issue with the car within 1 week, yet was offered no help or thoughts on how to fix it. Add to that little details such as not being told about only having one set of keys, and they appeared to change the oil, but the light was one when i drove the car off. So either their maintenance department created more problems when they did the final tune-up, or they were not open about the car. In the end I will likely have to spend $500-1,000 out of my own pocket that was not clear when I bought the car. Finally, I was able to look at carfax and their own checklist, but did not receive a copy of them before leaving, or any help or guidelines on their own warranty program.

blackxicn

Nov 16, 2011

I had a great experience at Valencia BMW. My salesman Julius was awesome and provide us with excellent customer service. Sammy, who is in the finacial department was great also... Great humor and answered all the questions we had for he. I would recommend Valencia BMW to all my friends and family that are interested in purchasing a BMW. I will definetely return... GREAT JOB VALENCIA BMW

Karla.canepa

Nov 9, 2011

Mike Murray was very helpful in finding me exactly what I was looking for. He was very efficient and I feel that I left with a great deal with the car that I wanted. I also worked with Johnny Camp and he too was very helpful. They showed me what was available and the options I had in purchasing. I was very satisfied with the service at BMW Valencia.

mike boone

Nov 2, 2011

Mike Murray was very prfessional and curtious; at no time did we feel pressured to buy. It was an overall pleasant experience, and we felt we got a great deal.

Desiree0288

Oct 29, 2011

Hamid Osati was the most helpful, efficient, and productive salesman I have ever met. He went so out of the typical and ordinary and I could not appreciate it more. He drove my new leased vehicle out to me and did all the paperwork with me at home. In addition to that, he worked late nights putting all my information together while communicating with me and my father on a very consistent and personal basis. He tried more than his best to give me everything I needed and made sure I was completely satisfied with my new car. In addition to the business side, he was also very warm, friendly, and personable. I would be more than happy to recommend Valencia BMW to anyone based on the service that I received from Hamid Osati. I don't know what I would have done without him. He really saved the day for us!

ezrasugar

Oct 21, 2011

Mike and Gregg lined up the deal and it was exactly as I was expecting. As previously arranged I arrived at the dealer at 9am after working out the deal the night before. When I arrived the vehicle was cleaned and ready to go. I was out the door with the new car in 2 hours which is pretty exceptional for a new car purchase/lease. The price and terms were right and I would definitely recommend Valencia BMW and specifically Mike and Gregg. I will be seeing them again for my next purchase.

Makrouhi

Oct 20, 2011

Very nice people and also very helpful and friendly. Awesome service. I was working Gary and he was really nice and very helpful with showing me all the things that had to do with my car.

PacoAguilar

Oct 20, 2011

Mike went well beyond our expectations -- first, my wife was completely undecided on what brand she wanted and once she chose BMW's X5 ... well, she just had a lot of requests that seemed impossible to fulfill. Then Mike found a match to find out my wife wanted another color ... well, Mike found it, with more features, a top-of-the-line X5 ... at the same price as the first X5 he found. So not only he found the right car but gave us an amazing deal. Next time we need a new vehicle, we are definitively going back with Mike.

mellowjohnny

Sep 29, 2011

props to mike murray and greg hamilt! this is by far the best auto buying experience. i got the car that i wanted at price i cannot say no to! i was very satisfied with the whole experience that i bought 2 brand new BMW's in 3 weeks!

montoyap8

Sep 21, 2011

I just purchased my car, and Mike along with the entire staff at Valencia BMW made this experience very easy! The level of customer service was superb, and I felt like a valued customer. Everyone was very patient and helpful and quick to answer any questions I had. Mike Murray went above and beyond to help me find a car that was the perfect fit for me. I would recommend Valencia BMW to anyone

bsmyth518

Sep 19, 2011

I just purchased my first car, and Mike Murray along with the entire staff at Valencia BMW made this experience very easy! The level of customer service was superb, and I felt like a valued customer. Everyone was very patient and helpful and quick to answer any questions I had. Mike Murray went above and beyond to help me find a car that was the perfect fit for me. I would recommend Valencia BMW to anyone.

Mirm

Sep 19, 2011

The customer service at this dealership was outstanding! Everyone from the sales manager to the salesperson to the finance department was exceptionally friendly, efficient, professional and thorough. I would definitely recommend this dealership to anyone. I didn't feel any pressure to buy and thought I got a great deal! Valencia BMW was great. Thanks!!!

jayzzz99

Sep 16, 2011

Everyone at Valencia BMW was very friendly and helpful. We received a great deal on our 3 series and couldn't have been more pleased with the whole experience. I would highly recommend Valencia BMW and especially our salesperson Julius Mann and Sales manager Bryan Kennedy.

jasonmonro

Sep 14, 2011

Everyone we worked with at Valencia BMW was very friendly and helpful. We received a great deal on our new 1 series and couldn't have been more pleased with the whole experience. I would highly recommend Valencia BMW and especially our salesperson Hamid.

vanbarsoun

Sep 12, 2011

Great service overall, and the sales team did their best to give us a great deal on the 2 vehicles we leased, as well as gave a fair price on our trade-in.

vibemobile

Sep 3, 2011

The dealership was by far the cleanest and modern BMW experience ... beyond that, they have an all young and energetic team of guys and girls that know the cars and the type of customer that is walking though that door... I trade cars in all the time and this was a very fast transaction... and the price was on point!GUYS, THANKS FOR MAKING THIS A QUICK AND EASY TRANSACTION ... YOU TOOK AWAY MY FEARS!Tamer

Ag091567

Sep 2, 2011

I cannot say enough about Brandon Bash. He's qutie amazing! From the time I walked in the daelership he was professional and on point. He greeted me with a warm smile and made me feel completly comfortable. He was a great listener as well as a great teacher. He provided me with everything on my wish list for my new beautiful BMW. Brandon gave me a detailed tutorial on how my BMW function. I certaining hope BMW knows how much of a jewel he is to their establishment. Because of randon I will refer customers as well as return to Valencia BMW for my next car! Brandon Bash is amazing!

Jmamann

Sep 2, 2011

Polo was a pleasure to work with. He was straight forward and very accommodating. He was exceptionally knowledgeable about the vehicle and very kind along the way.

turtle5

Sep 1, 2011

Sean was a wonderful salesperson. He is very knowledgeable about every aspect of the car I was interested in. He returned calls in a timely manner and answered every question I had. I drove 50 miles each way from Torrance just because of Sean. No pressure, just an honest salesperson. Thank you Sean

briandwalker

Aug 31, 2011

Both Robert and Gregg were excellent to deal with, no pressure, no bs, just tried their best to get me into the car I wanted. It tied the best car-buying experience I have ever had (the other being internet purchase of a 2003 Honda Civic, which was a similar experience). I wish the other four car purchases I've made over the last 22 years were that pleasant. Even Mickey, who really wanted us to buy the maintenence agreement and we had to disappoint, was ok (just kidding, he was nice, too, and I know he has a job to do as well, we just don't drive that many miles). I will consider buying from them again, sometime in the next 10 years or so.

ron vajdi

Aug 31, 2011

Julius was an exceptional salesperson,I was very impreseed by the way he finilized the price of the car. I highly recommand him for anyone looking for a BMW.

BobD.

Aug 30, 2011

Contacted Sean Crawford from hearing the radio BMW lease advertisement. When I arrived at the dealership, Sean had the model and color I had discussed over the phone parked and ready to test drive. After test driving the car, I decided I wanted a different color. Sean located the color I wanted, same model and equipment as the test car I drove. I received a fair trade-in on my car and a very competitive price for the new car. Dealing with Sean and Valencia BMW as a whole was the best car-buying experience I have ever had in my car-buying experience. Professional, courteous and responsive to all my questions and concerns, I will definitely recommend Sean and Valencia BMW to any of my family members, friends and coworkers who might be interested in purchasing/leasing a BMW.

leggyone

Aug 30, 2011

I went to the Valencia BMW dealership after my mom had a great experience buying her car from them in Oct. 2010. I went in with the hope of getting a CPO 328i in blue. I called ahead that morning and spoke with Johnny. He was very friendly and helpful. He asked great questions to get a feel of what I was looking for before I arrived. When I got there he had two blue models picked out and ready to drive. After much internal debate (I couldn't decide on the interior color I liked more) he was able to get me the amount I wanted for my trade in and got me a great deal on my dream car! I am thrilled with the whole experience and the car is exactly what I was looking for! I will definitely recommend Valencia BMW to my friends and family!

mkabani

Aug 30, 2011

Friendly service. Incredible sales people without any pressure to buy. Very reasonable pricing compared to other dealerships. Clean showroom with a lot of available inventory to choose from. Overall a nice car buying experience.

iblu50lu

Aug 27, 2011

I really was not planning on buying a new car that day. I do not live in the area so I just stopped by while I was in Valencia. They actually had the car I wanted so I was going to see what they wanted for it and had them go ahead and give me a price on my car as a trade in. My husand was not with me so I worked with Brandon on my own. I was texting my husband with the offer they gave me. It was not that back and forth type of thing at all. I appreciated that. They gave me a great price on my trade in and a good deal on the new 5 Series. Being a woman I really appreciated the way I was in treated in every way. I came home and told my daughter to call Brandon to help her locate the car she had been looking for.Justin in finance was very sweet. I think we bonded. LolYes I would send friends and family to this dealership anytime.

tony8211

Aug 25, 2011

Hamid was a true pleasure to work with. The whole time I never felt pressured. Hamid really went out of his way to get me top dollar for my trade in. The atmosphere at the dealership was low stress compared to other dealerships I have bought from. I would definitely buy from Valenci BMW and especially Hamid again.

joanne422

Aug 22, 2011

I want to explain the ratings for "friendliness" and "overall experience." If the rating was based solely on Hamid, it would have been 5 across the board -- Hamid was amazing! He is by far the most pleasant salesman with whom I have ever worked! He was easy to talk with, knowledgeable, warm, funny, very patient, and as helpful and acoommodating as can be imagined. However, Mickey was so unpleasant I almost walked away. If Hamid had not been sitting in Mickey's office with me, I think I would have walked (even though I was getting a fabulous deal on exactly what I wanted). Mickey was dismissive, cold, humorless, spoke so rapidly that if I hadn't asked him (repeatedly) to slow down, I would not have understood any of his scripted information. He seemed resentful when I asked clarifying questions -- he just wasn't nice. Interestingly, when I returned a couple hours later with my checkbook, which I had not brought with me because I hadn't intended on purchasing on that day, he was a more civil, almost pleasant and friendly. But the fact that he wasn't nice to me until I was handing him a check for $20,000.00 seems pretty unforgiveable for someone working in sales -- just because he isn't out there on the floor doesn't mean he isn't part of the sales experience. Fortunately, the experience with Hamid was so wonderful that in the long run, I am sure I will forget the negatives.

serg8stok

Aug 17, 2011

Was looking for a 2011 Z4, after locating the car, Sean was able to provide me with a loaner vehicle until my new ride arrived. Dealing with the finance department was smooth. Sean was great to work with and I will be referring him clients in the near future. Overall, it was a fantastic experience!

illegalprelude

Aug 16, 2011

I've been looking for a new BMW for sometime now and I've looked all over LA for the best price. Finally, I tried Valencia BMW which was a little further then other dealers from my house. However, upon my arrival there, I was greeted by Hamid Osati. During our time there, he took his time to show us the facility, the fleet of cars and services that they had to offer. He made sure that he understood my specific needs which I will admit, I'm quite picky about but then again, I am paying over $50k for my car! We were able to finally find the BMW that I wanted and not what they wanted to sell me. I couldn't be happier about my car or experience with Hamid and the Valencia store!

herminetina

Aug 7, 2011

This is the best dealership I ever seen my sales person hamid ashtiani was very helpfull and friendly the whole staff was very great and honest they explained to me everything very clearly I will go back again and I will recommend to everybody who wants to buy a car even for the first time or second they are the best of the best.

tcparedes

Aug 6, 2011

This a nice dealership. The service advisors are all great and so are the supporting staff...I love taking my car in for the great service!

DTElder

Aug 4, 2011

I drove to Valencia BMW from San Diego after talking to Richie on the phone. His prompt return phone calls to me with the information I was seeking is what prompted my 3 hour drive North. Upon arrival, I dealt with Richie and also Mike Murray. Richie was professional and knowledgeable. He was also hospitable to my wife and two young sons, which was very much appreciated. Mike Murray helped me extensively and did so in a genuine manner and with much professionalism. Both men did what it took for me to drive off the lot an extremely satisfied customer.

jpaugh01

Aug 3, 2011

I had been looking for a BMW for a while and it never seemed like the right opportunity. After speaking with Gary, he said he would help make the car I wanted, the car I owned. Sure, classic car salesman. It took a few weeks to find the right car but Gary stayed on top of my deal and ended up getting a car shipped from another state because it was exactly what I was looking for. I had several items I HAD to have and being a picky buyer didn't stop Gary from putting a deal together which was in my price range. Today I drive a car I couldn't be happier to own. The overall experience from start to finish was the easiest and most pain free process I have ever had when buying a car.The moral here is that Gary's word is solid. He delivers on promises and has zero boundries to finding the car you want.

jrs487532

Aug 2, 2011

Hamid,Justin, and Darren made the purchase of my dream car a truly wonderful experience. Knowledgeable, friendly, and efficient best describe the experience I had with the purchase of my 2008 M6 and I would not hesitate to purchase another vehicle from them. Jim

Levin7

Jul 31, 2011

My whole buying experience at Valencia BMW was pleasent. Ritchie was savvy and professional. From the start of the purchase process, he was professional, honest, and sincere. I shopped around a lot and he beat out all the competitors' prices. My whole experince was great unlike the other dealerships on the westside. I highly recommend a trip to Valencia BMW for car shopping. Talk to Ritchie- he'll take good care of you.

jlewe22

Jul 30, 2011

This is my second experience with Ritchie Spiers! He is great and that's why I returned. Mike Murray is great too, they are very accommodating. Thank you!

dsavala

Jul 25, 2011

Very friendly & helpful staff. They treated me with great respect & personal care. I did not feel pressured & they were able to get me what I needed to complete the deal. They also drove me home over 45 miles, as I had a trade in.

arsham

Jul 18, 2011

This Sunday we came to Valencia's car Center to car shop for our 24 year old son. He wanted to get a BMW and I was trying to convince him that it would be to expensive, so we agreed that the only way we would do this, was for him to test drive other brands before we would go to the BMW dealership. Among the cars he drove, was the Toyota Camry, the Hyundai Sonata, VW CC, and the Chevrolet Cruze.So around 2:30pm we drove into Valencia BMW, we were surprised to find out that BMW was offering a $1000 drive incentive, we were greeted by Brandon Barsh, he explained the program to us and proceeded to show my son several models of the BMW 335i and the 335i with the M- package, BMW 135i, and the BMW 328i, eventually based on the price and the 24 month lease term that Brandon was able to secure for my son he settled for the BMW 328i.Key to closing the deal was low down payment about $2250,low monthly payments less than $330 and a short term lease term of 24 months.Both my son and I were very happy with the deal. Brandon was very professional, courteous and we felt that he was really trying to help us get the BMW that we were comfortable with financially. That meant a lot because things are tough in the market and people try to get as much as possible from a deal. We appreciated Brandon's efforts a lot and wanted to convey this by sharing our story online.Thank you Brandon and Valencia BMW, we are definitely coming back and we will tell our friends and anybody who wants to buy a car to come and pay you a visit, they wont be disappointed.

cmallton07

Jul 15, 2011

I was contemplating whether or not to trade in my car. I took a very long time to come to my decision, and I spent a lot of time over at Valencia BMW. I was so impressed with both Mike and Ritchie, who made me feel right at home. They were patient with me so understanding. I love the car I'm in now, and I am so glad they were there to help me make a great decision.

Just larry

Jul 11, 2011

Hamid, my car salesman was positively wonderful and extremely helpful in every aspect. I would have not bought the BMW 528i from anyone else. He took care of me in a very professional manner you could not ask for a better salesman, be sure to ask for him if you are going to Valencia BMW.

rselectron

Jul 1, 2011

it was a great experience to work with Brandon and have got my ideal car from Valencia BMW.I am enjoying every minute of driving it. thanks a lot:)

kites01

Jun 29, 2011

I recently purchased a vechile from valencia bmw. The sales person BRANDON BARSH was very proffesional and knowledgeable about the product, even non bmw. The sales manager MIKE MURRAY also was what made us purchase from VALENCIA BMW. Thank you MIKE and BRANDON for making this a wonderful car buying experiance. Keep up the HONEST, NON PUSHY sales aproach. :)

mej16489

May 16, 2011

My wife just received the call from the 'service advisor' a bit ago...We made an appointment for an Oil Change.Oil Change - $369Recommendation - Brake Fluid Flush - $190Recommendation - Fuel Induction Service - $190I can do the oil change myself for about $110 and that includes buying a $30 tool. That's not even looking for good deals...I'm perfectly happy to pay a reasonable labor charge, but this is a 30 minute job for a dealer. For $80 dollars in parts (at retail) $289 dollars in labor is insane. That's $578 dollars an hour!!!!!!I just called 5 random BMW dealerships - 3 in the LA area, 2 in the Bay Area MAXIMUM estimate I was given over the phone - $290. Lowest was $129. Bob Smith BMW was the highest by over $100 bucks at$290. So median price was about $150 bucks.That Fuel 'induction' thing - 'reputable' bmw dealers call it a scam and refuse to offer it to their customers - from what I've read on the internet it costs the dealer appx $8 bucks in parts!!!! Run as fast as you can to a reputable service department.-------------Update 5/27/11:-------------Valencia BMW was given an opportunity to read and comment to me privately prior to me review going live. I was initially contacted via private message through dealerrater.com basically insinuating that my poor waif of a wife had a communication problem that wouldn't have occurred had I spoke with them directly. They also indicated that an oil change is only $140.After providing them some information to support that it was incredibly unlikely that the communication problem was on my wife's end of the conversation my dealings with them via message took a much happier turn. They indicated to me that remedial instruction was provided to Jeff and would like to provide an oil change at no cost.As a measure of good faith that the issues we had with Jeff have been taken care of I'm changing my ratings as follows:Customer Service from 2 to 3Overall Experience from 1 to 3Price from 1 to N/AI will likely give them another opportunity in the future - good or bad I will post another review at that time.Note: This is a Service Department review NOT the Sales Dept.I'd rate the sales department as:Customer Service 4Quality of Work N/AFriendliness 5Overall Experience 4Price 4

grace6677

Mar 18, 2011

TOP WARNING: DO NOT USE THE SERVISE FROM THIS DEALER!!! My husband was very upset at last yesterday when the service adviser(Jeff)advised him that he needs to replace the cooling hose at a cost of $1500. This is just 4 months after our last big payment for the service. We paid $3000 for fixing a brake problem(the car would vibrate when stepping on the brake) and a set of 4 brand new tires(top of the line made for X5 was what they said). My husband got a flat tire one week later after he bought the brand new tires. Hubby got curious since he didn't see any nail or something sharp to cause the flat tire so he drove to the dealer want them to take a look but they refused to do so. He ended up driving to Mike's tire to have it fixed. I laughed at his top of line tires and he was not mad at it. He said flat tire happens everywhere. But for me, I already smelled the greedy businessman and terrible post-sale service. That's last time. Now after 4 months, we need to deal with the cooling hose with $1500. My husband got mad because we didn't feel any reason to do so. The car runs fine. Are they creating a problem which doesn't exist? We purchased this certified pre-owned X5 less than 2 year ago from the same dealer. We were told lots of major parts are covered under warranty for a 2 years period. For peace of mind, we paid $3000 extra for a free 2 year maintenance service. Now, we are not happy what we got. Their sales people told us that this car is made of top quality but their service people mede us feel the same car is made by a piece of junk. There is always something breaks down, and is not covered by warranty. I talked with the service manager Rich(?), he is solid and cool as a metal. I told him we are not happy with their service and asked a refund for the pre-paid but we would not anymore want to use service charge. He was very cool and said there was nothing he could do about that. When I told him we would either have to get rid of the car or the service. He suggested that if I sell to car, it would have more value since there is free service with it. He must be kidding. Since I'll have to tell the next owner about the horrible service they have. One question in my mind: does the dealer have to show proof to BMW whenever they fix something which is under warranty so they get paid from BMW? Otherwise, why the parts under warranty are never needed and all broken parts are not covered by warranty? That's about it. We are pretty much done with BMW. Nerver buy it again. It's really not worth to have.

andrewsalinas

Jan 28, 2011

I went to this dealer, despite its horrible reputation (service wise), because of its location in my hometown of Valencia. I needed two things, my tire pressure warning was active, and I wanted to have some BMW liscense plate holders attached. The phone attendant, who sounded rushed and overworked, advised me that I didn't need an appointment that particular day and that I should just drive in, so that's what I did. Upon arrival, I was not greeted as I am at Lexus and Mercedes of Valencia (the service at Mercedes of Valencia is bad, but its top notch compared to this BMW). I went inside and the receptionist (whose name escapes me) was so busy with phone calls, she never looked up at me. Maybe its because I didn't have the most expensive BMW or because I wasn't dressed in a suit at the time... but I basically had to force her to talk to me. She was not friendly and my impression was that I was a bother keeping her from her never ending incoming phone lines. I'm a manager in hospitality and I know that a guest's or customer's sense of arrival is extremely important to the overall experience... and so far, I was off to a bad start.The gentleman that actually helped with my car was not very friendly, but at least he gave me his attention, which at the time seemed far better than my experience with the greeter/receptionist. I told hiim about the tire warning and the licsense covers. It was like pulling teeth trying to get the receptionist to help me get the covers from their little store, but once I did, the gentleman from service put them on.Leaving the dealership, I'm left with a negative feeling, a bad memory, and overall sense of disappointment that this dealership isn't service driven. Now, a couple days later, my tire warning is back on, and I don't know what I'll do. It seems obvious this guy must have reset the switch, but must not have checked the tires. I suppose I'll have to drive to an unfamiliar city and try to find a dealership that actually cares about people. Lucky Me. Avoid this dealer at all costs!!!

J12

Oct 20, 2009

Whatever you do DO NOT buy a car from them.Honesty and professional service is something that is yet to be acquired by them.. .Gave me a price and switch then called and closed the deal, said they would send the docs for signature..Guess what happened.. they Never intended to send the docs or sell the car in the first place..Classic bate and switch... I had the check in my hand but there emotion over clouds there intellect...My worst car buying experience ever!!!

bmwdriver2

Jun 17, 2009

WARNING -DO NOT USE this dealership for service!My husband bought a certified pre-owned BMW from another dealer but decided to go to Valencia BMW for service because it was closer to home.The car had brand new tires but 2 months later, the computer indicated that the car had a flat tire so my husband took the car to Valencia BMW. They replaced the tire and my husband drove off but the computer still indicated that he had a flat tire. My husband immediately called the dealership to relay the problem and the dealership asked him to return. My husband went back and they adjusted the computer so it no longer indicated a flat tire.A few days later, the car's computer indicated that it had a flat tire again. My husband went back to the same dealer and now the service department said that the rim had to be replaced for $1,100. It wasn't a flat tire to begin with but a rim problem yet they did not take the time to diagnose the problem correctly. When the service department was questioned, they said, We don't check, we only replace tires. This was totally absurd and very frustrating! Now my husband's car is getting the rim replaced besides paying $506 for a new tire that wasn't the problem to begin with. The car has been with the dealership for a week waiting to be repaired.This whole ordeal has costs us unnecessary tire replacement, inconvenience and a total waste of time. This service department does not know what real "customer service" means. There is NO CUSTOMER SATISFACTION. Their customer service DID NOT MEET CUSTOMER EXPECTATION. The quality of their customer service is TOTALLY FLAWED or NONEXISTENT. Therefore, we DO NOT RECOMMEND Valencia BMW service department to anyone.