Used Cars for Sale at Van Bortel Ford in East Rochester, NY

tfm13130

Apr 17, 2016

Van Bortel Ford takes the stress out of purchasing a vehicle. I bought a 2016 F-150; got a great deal, honest up front with no surprises. Lee Daubenspeck Sales Manager and Christen Lanzalaco Sales Rep were second to none in service professionalism, respect and friendliness. And lastly I can't leave out Mark Hawkins Delivery Specialist who gave me all the time I needed going over my F-150 features head to toe . He was attentive to detail and presented with an awesome attitude. Thanks Mark. Van Bortal Ford made my experience worth the 45 mile drive. :-)

lucille fusion

Mar 20, 2016

Great dealer and sales person to work with. Would recomend to friends. would buy again from this dealer and sales person. The transaction was easy and fast.

JoelP38

Mar 6, 2016

I am so pleased with the service and professionalism received at Van Bortel Ford. Just wanna thank Paul Bowers and Brandon Wood for getting things done in a timely manor and for all the kindness. I highly recommend this dealership to anyone looking for new or used vehicle purchases. I also want to say that I will not EVER buy a car anywhere else but here! and that Paul is the absolute greatest. Thanks Guys!!!!

jbxlt

Mar 4, 2016

I recently purchased a used F-150 from Paul Bowers. I have been looking for just the right vehicle to replace one that wasn't a good fit for me. Paul was very helpful when contacted answering my questions and helping close the deal with Bryan from finance. I have purchased many vehicles from Paul over the years and I highly recommend him and Van Bortel Ford for your next purchase.

Pam F.

Mar 1, 2016

I have brought by 2006 Ford Mustang in for service about 1-1/2 weeks ago. Needed a new battery and alternator. On Saturday (2/27) the battery light came one. I immediately went to Van Bortal for them to check out the issue. It was determined there was a problem with the newly installed alternator, and due to the fact that they did not have in stock for my vehicle; I was given a loaner car for the weekend and through Monday. Upon arriving to Van Bortal late Monday to pick up my vehicle; I was presented with a bill/invoice with a ZERO balance. I was surprised and I had expected to lay for labor; but to not have to pay for anything was a pleasant surprised. It was explained to be by Doug and then Rocco -- that the issue was due to a faulty part which was installed, and that I was not going to be charged for the placement for labor. Also Karen (Cashier) had signed me up for their Rewards Program, and ensured that I was given credit for past repairs which occurred during the last year. She did this without even asking, and it was so appreciated. Once again the level of customer service and doing what it right for the customer -- is just how they do things. It does not go unnoticed by me. I would HIGHLY recommend them!!!!

Sergio

Feb 16, 2016

As a first time buyer, I was scare to what to encounter at any dealership, I shop for a while but the best experience was at Van Bortel. Since the beginning Chris Pelow was the man to go for me. Very professional and friendly made my girlfriend and I feel at home. They worked with me great, all the team.So now I'm a proud and happy owner of a 2015 mustang thanks to Van Bortel. Especially to Chris.

Pam F.

Feb 14, 2016

For the last 1-1/2 years, I have been bringing my vehicle to Van Bortel Ford for service. My service appointment on Friday, once again did not disappointment as to the service provided, but also the customer service provided. Rocco and all of the Service Team are the best. Even Bob, who drives the Courtesy Shuttle is the best. As I always say, it is the little things that count and mean the most, and that is what they continue to do at Van Bortel; ensure that all of the little things are done right. Highly recommend them!!!

Allan "AN IMPRESSED AND HAPPY CUSTOMER"

Feb 6, 2016

I went to Van Bortel ford in E Rochester believing that i had a free oil change coming to me. After the car was brought into the garage I began giving information to a service rep. At this time i was made aware that I did not have a free oil change due to me,I had misunderstood an e mail about the rewards program. The goal of having everyone leave happy left me with another free oil change and I did indeed leave happy. from the time i bought my car to every time i visit them for any purpose, Van Bortel Ford of E Rochester has been friendly,professional and simply pleasant to deal with. I bought a 2012 Fusion in 2015 and i am always made to feel as if I bought the newest most expensive car on the lot. My experience with two other dealers in the Rochester area comes nowhere near matching every visit i make to Van Bortel !

DJL100

Jan 30, 2016

After using the service department at Van Bortel for the past few years, I had made up my mind that when the time came to buy a new vehicle, I wanted to purchase it here.A couple of weeks ago, I found a Ford Fusion on Van Bortel's website that I was interested in. I went to the dealership and was immediately greeted by Chris Pelow. I stated what I was interested in and we went out to look at the car. After a test drive, we made the deal. Van Bortel even gave me more for my trade than I had expected. It took less than two hours and we made a deal. After doing extensive web research, I saved about $1,500-$2,000 by shopping here.I have been very pleased in the past with my service experience here and now I can highly recommend Van Bortel for sales as well. A no-pressure, friendly dealership that actually cares about their customers! I even received a card with Kitty Van Bortel's personal cell number if I ever have an issue and want to talk to her!! How many times have you been given the owner's cell number at any other dealership? That is just another thing that speaks to their commitment to a great customer experience.Thank you Chris, Bryan and the Van Bortel team for doing it right!

Sharon Sullivan

Jan 8, 2016

Everthing we were expecting was completed and everything went as expected

Julie Vaisey

Jan 5, 2016

I stopped in to get my tail light fixed and I only waited about 30 minutes. It was great!

Gordon Rice

Jan 2, 2016

VanBortel is the only place I bring my F150 for Service!

Val Parker

Dec 31, 2015

It was good surprise that staff went outside of the general helpful and typical "we get you a best tier in our stock" but rather found best in quality and price deal. It is professional help and I am thankful for that!

Carolyn Hanson

Dec 30, 2015

Staff was excellent and appreciate the shuttleWork done in timely manner

Karen Anten

Dec 30, 2015

I brought both my Fusions in for an inspection - and needed work on both. I could not be happier with the service that I received on BOTH!!! Worth the drive from Greece to Fairport and will never go anywhere else!! Thank you so much!!! Outstanding service team!!

Melinda Ward

Dec 29, 2015

Very pleased with the quick feedback on what needed to be done and also they accomodated my schedule to have it done by lunch time.

Stacie Saks

Dec 29, 2015

Steve Miller was great! Very knowledgeable, approachable and PATIENT.I would recommend Van Bortel to my friends and family.

Claudia Savino

Dec 28, 2015

Vanbortal Ford has been very easy and simple to work with.... I loved having a broker work with me... I hate the negotiating part and he helped me with that.... other than that, the dealership is welcoming friendly and comfortable... Its never a hassel to meet with them....same goes for when I go back for recalls or service.

Deborah Reynolds

Dec 28, 2015

The Quick Lane staff are always so friendly and helpful.

Janet Maier

Dec 28, 2015

I brought my Ford escape in for an oil change and a product recall. The staff was extremely attentive and very friendly. I was able to schedule my appointment and they called me when it was finished. First class!

Jim Blaakman

Dec 28, 2015

We inadvertently broke our side mirror on our Ford Expedition. Your service team was great at diagnosing, ordering, and repairing our mirror. Thank you.

Kate A

Dec 28, 2015

We just purchased (leased) our second C Max Energi from VanBortel. The process was efficient, effective, friendly, no pressure and most importantly we trust you (many Subarus and now 2 Fords). Our sales guy Steve Miller is terrific. Just returned from holiday travel and our first 1000 miles, love this car.Kate and Jerry

Don C.

Dec 28, 2015

I recently had major replacement done under the power train warranty. From start to finish, the experience could not have been better. Very appreciative for all efforts from everyone I came in contact with.

Naomi Santiago

Dec 27, 2015

the best experience and services the personal,and service from the Van Bortel Ford family

Michael Rothfuss

Dec 25, 2015

Your service department is the area's best ! I have purchased my last 4 vehicles from VanBortel

Derek Hoagland

Dec 24, 2015

Outstanding! Will recommend this dealer to my family and friends.

Susan Davidhazy

Dec 24, 2015

service visits are always efficient and professional. Staff is friendly and helpful.

George Walton

Dec 22, 2015

I arrived early morning on a very busy day. I went to the plaza restaurant for breakfast and beforecompleting the meal the quick lane service was complete. Thank you and Happy Holidays

Michael Sydow

Dec 22, 2015

Matt and the rest of the staff are VERY attentive.

Daniel Curcio

Dec 20, 2015

We were very pleased with the timely experience and the courteous staff !

Jennifer M

Dec 20, 2015

I believe that the service professional that I worked with was Gabe. He took the time to call the tire company to see if they would honor a warranty a bit early so that the cost of my new tires ended up being prorated now instead of having to wait another few months which could have left me in snow without great tires. I greatly appreciated his time and efforts!

Jim Nicoll

Dec 20, 2015

The day after I drove the Fusion Energi home I took my first trip of about 27 miles. The car handled much better than my previous car, a Fusion Hybrid, and at my destination the gas milage was over 103 mpg! I got 19.7 miles from the high voltage battery, and a score of 96% on regenerative braking. Driving home at night, I was particularly pleased with the automatic lights. The headlights and tail lights came on automatically and the headlights dimmed and returned to high beam faster and more efficiently than I could do manually. On one stretch of road, when there was no traffic, I purposely drove over the centerline to see what would happen and immediately a loud drowsy warning appeared on the screen! I like the looks of the car, and a friend of mine, on seeing it, became excited on how sleek it is. The staff at Van Bortel were extremely helpful with advice and also spent over 2 hours familiarizing me with the complete computer system.

Robert Hover

Dec 19, 2015

a few words. I am not happy to have to make any comment. this is a negative tothis survey. very close to deleting it

Bryan Donnelly

Dec 17, 2015

I was considering ordering a new Taurus. Surprisingly there was a new one that had just come in. I test drove it and bought it. It couldn't be easier. 2015 Taurus SHO, plus year end deals were excellent. Van Bortel organization is so easy to work with, that is the 5th car we have purchased from there.

Kathryn Keenan

Dec 17, 2015

Service was good, needed to return for part that needed ordered. Used shuttle and was given a loaner for a day which I really appreciated.

Kenneth Smith

Dec 17, 2015

the staff listened to my concerns and performed such inspections; they came back to report to me their findings and suggestions; and I totally agreed to have that performed. I am satisfied. THe waiting room was comfortable(a bit cold though).

Mark Pettit

Dec 17, 2015

Ford focus, helpful in every way. Lots of cars to look at

Marvin Ritzenthaler

Dec 17, 2015

My vehicle, a Focus 2013 was due for inspection, lubrication and new tires. Service person gave me helpful info regards tire choices when I stopped by the dealership. Later made appointment and all went fine.

John

Dec 16, 2015

Paul Bowers, Guy Kalpin and Tom Anne always take great care of anything I need. Nice to find a dealership like this!John

John Mccabe

Dec 16, 2015

fusion. Service was quick and efficient for the yearly NY State inspection. Staff was helpful and friendly.

Kenneth Bellenger

Dec 16, 2015

brought 2015 explorer in for oil change.. very prompt service. everyone was pleasant and helpful.

Adam

Dec 15, 2015

Excellent customer service! Honest representatives and homered price matches. Will defiantly go back to this dealer again!

John Fox

Dec 15, 2015

I would definitely recommend van bortel to anyone who is looking to purchase a new or used vehicle. The customer service is excellent as they get whatever needs to be done in a timely and efficient manner and I don't have to bring my vehicle back a second time and I couldn't be happier, especially because they offer a loaner vehicle while mine is being serviced which allows me to continue to do the things I need to do without worrying about transportation.

Mark Robinette

Dec 14, 2015

2013 Honda Pilot purchased from Paul Bowers. Excellent service. Thanks

Anthony Coppola

Dec 12, 2015

have a 2011 Escspe and a 2004 Chevy van. Both get serviced at Van Bortles, because I trust them completely. Their drivers give back program is a pleasant bonus.

Daniel Meyerhoefer

Dec 11, 2015

quick service on a recall. I was disappointed that this car had a recall. I wonder if the technology used in cars is adequate.

Mary D

Dec 11, 2015

As always, I was treated very politely and the staff was very helpful. Work done quickly. They set me up with their special wifi since there was a problem with the guest wifi that day. Coffee was good too!

Deborah Lloyd

Dec 10, 2015

Everyone is always very friendly and courteous. My car is always ready when they say it will be done. They waiting area is clean and bright.

Diane Peace

Dec 10, 2015

MY EXPERIENCE WAS AND IS STILL AWESOME. I HAVE ALREADY BEEN SHARING THE QUALITY OF SERVICE FROM SALES MANAGER "BRIAN AN CLAXTON". AWESOME AWESOME AWESOMETHANK YOU SO MUCH, I ALREADY HAVE OVER 200 MILES IN A WEEK OF DRIVING.:) :) Diane Jackson-Peace

KGal

Dec 9, 2015

I have had great experiences at Van Bortel since purchasing my Ford Edge and with the Service department during the 100,000 miles I have put on this vehicle. They're considerate and will make changes if I point out a problem. They explain issues with my vehicle until I am satisfied. I also recently dealt with the sales staff with my mother who ultimately did not buy a Ford but we really wanted to because of the patience of the salesman that we worked with. She did pick a Camry because she felt the car was better for her (she is 80 years old and used to a Camry. Thanks for restoring my faith in Auto dealerships!

Robert Sierk

Dec 8, 2015

Your team was quick, helpful, and professional. And the work was done promptly and at a reasonable price. Job well done, again by Van Bortel!!

Ruth Myers

Dec 8, 2015

My car required 15000 service and it is inconvenient to take it to Van Bortel Subaru. Since we bought our Ford at Van Bortel Ford I am very comfortable going there for service. They were kind enough to call Van Bortel Suburu to find out what the service entailed, be sure they had the parts, and gave me an estimate and an appointment. The service was performed on time and on budget. I am always very pleased with Van Bortel sales, service, and vehicles and would not buy a car anywhere else. Thank you for making dealing with our cars a better experience.

Tom Huber

Dec 8, 2015

The Service Team has recognized problems with the clutch assembly on our 2012 Focus and and have been amazingly helpful in the repair work.

Brian Thomas

Dec 7, 2015

I bought a 2016 Ford Focus Sedan and wanted to buy a manual which I found when the friendly sales person was showing me the models available in the display parking lot. I was able to test drive both the manual and automatic versions. Going through the paperwork was fine and all questions were answered, and the same was true the following day when I picked up the car. No complaints whatsoever.

Paul White

Dec 7, 2015

I miss Dick Clark. He was pleasant and friendly. The new team of management seems aloof. If I get another Ford (and that is a big if) it will probable be with another dealer. I enjoy the cleanness of the facility and the free coffee but the place had taken on a big operation atmosphere and not the friendly personal place it once was.

George Perry

Dec 5, 2015

Purchased Ford Excape--perfectly prepped. Salesman very helpful. Good experiance.

Gordon Meyer

Dec 5, 2015

Service was fast and courteous. I like being able to schedule an appointment rather than take a chance in the Quick Lane.

Arthur Messinger

Dec 4, 2015

returned for them to complete work done last week. they took care of problem and had me on my way in about 15 minutes.thank you !

Dina Malboeuf

Dec 4, 2015

Everyone at Van Bortel is always knowledgeable and helpful no matter what my question is regarding my Fusion.I want to especially thank Mickey Rothfuss who always does a thorough inspection of my car and whom I trust 100% with any recommendations, and for Bob Rothfuss and Tom Anne who are always professional and helpful! This staff is amazing!!

Sar Serry

Dec 3, 2015

it was a very pleasant and wonderful experience, I went only for a test drive of the new escape 2016 models available, because I had a 2006 XLT and it was a very reliable car , solid, good performance, good gas mileage, and I bought it from this dealership. The sales person and the sales Manager were very helpful, easy to deal with, instead of only test drive couple of modelsI left the dealership with a 2016 Escape SE model with a smile on my face.My Wife and I enjoying the new car with the comfortable ride and the new gadgets.

Brian Ambor

Dec 2, 2015

The in store service is excellent. People are great to work with. After, when I had a problem the follow-up was extraordinary! The staff responded beyond my expectations. This response solidified my loyalty to Van Bortel Ford for my service needs and next purchase.

Bruno Zotter

Dec 2, 2015

great buying experience, will be back for my next car

Anonymous

Dec 1, 2015

I purchased a Ford Edge. The salesperson was knowledgeable and friendly, and the dealership showroom area was clean and very pleasant. The service was great. I was completely satisfied with the purchase and the experience.

Thomas Puff

Dec 1, 2015

The service representative was relatively new and charged me for brake pads and rotors, wipers and an oil change. I asked if any of it was covered under my extended warranty or maintenance plan. I was told no, so I had planned on calling the next day and asking someone. A very kind lady called me the next morning and told me that I was overcharged and that I would be receiving a credit for $171.00 I want to thank the Van Bortel dealership for it's honesty and saving me a call. It's nice to know that I'm dealing with a dealership with integrity! I have purchased my last three cars from you and I intend to continue that habit! The staff was very helpful in fitting the brake repair in while I waited for an inspection. Thank you!!!

Carol Schrader

Nov 30, 2015

I own 2012 fiesta. Gabe was my contact and be called me with 4 updates during my service excellent service

Joshua Moore

Nov 30, 2015

As I have come to expect the staff at Van Bortel Ford takes care of all of my needs

Kathleen Fithen

Nov 30, 2015

The team at the dealership is incredible!! Guy and Tom have ALWAYS been knowledgeable and professional!! Thank you!!!

Pam Furr

Nov 30, 2015

Wonderful customer service. They are the best and honest

Ross L

Nov 30, 2015

Very prompt service - everyone was very courteous at every step. It's always a pleasure to deal with the staff at Van Bortel.

Pam F.

Nov 30, 2015

I had gone on-line earlier in the week to schedule an appointment to bring my vehicle in to have two snow tires placed on the front as I already had snow tires on the rear. My appointment was confirmed for Saturday (11/28). On Friday morning received a call from the person who oversees the appointment scheduling as she noticed that I had not included information as to the make/brand of snow tires which I wanted to purchase. As she stated to me, "we don't want you to come in on Saturday morning only to find out we do not have the tires in stock". I was able to get all of the information which was needed, called her back, and within 15-20 minutes she called backed having checked with the Parts Dept to confirm that they did have the snow tires in stock, and they would see me on Saturday. For me it is the little details that make the difference. I continue to be impressed with the level of customer service which each employees at VanBortal displays each time I have gone to the Marsh Road location. Continue to be a customer for life!

E Hammonds

Nov 28, 2015

A spark plug on my Ford Hybrid was not firing. I didn't know what was wrong, and didn't want to drive my car. Everyone so helpful, and shop foreman test drove & diagnosed for me, and then replaced spark plug and coil while I waited. Thank you for helping me solve the problem ASAP!

George Aber

Nov 28, 2015

I took my 2014 Escape in for its regular oil change and tire rotation. I also set an appointment to take my car in for a tweak to the air bag system for a recall. As always the service department staff were extremely helpful, friendly, courteous, and professional. They got my car serviced quickly both times. For the recall I dropped it off in the morning (8am) and was able to pick it up around Noon which was well before I needed to leave to work.

James Kayko

Nov 28, 2015

I was in and out in less than 30 minutes. The Staff are great.

Judy Michel

Nov 28, 2015

I took my Ford Edge in for an oil change and tire leak. Two tires needed to have the reams cleaned and tires remounted for the leak. They also noted that my ty-rod ends where bad. They took me back to my vehicle to show me that they where bad and explained why they where bad. I had them replaced. I have been going to Ford Dealership for 4 1/2 years now and they have always been honest and have done an excellent job.

Ramona Graham

Nov 28, 2015

Christin was fabulous...This is the second time I leased a Ford Escape from Christin at Van Bortel Ford and she is the best of the best.

Kathryn Crowley

Nov 27, 2015

would love a spot/desk that was set up for using a computerdoug is an excellent service consultant- K

Steven Borkhuis

Nov 25, 2015

Everyone worked as a team to get the car in for it's first scheduled service. Everything was done quickly- nice job.

Taurus Generations

Nov 24, 2015

I like to bring my Ford Taurus to the Quick Lane for oil changes because I can have my vehicle serviced without an appointment and with minimal wait time. The staff are friendly and very helpful and the waiting area is very comfortable. The hours of operation are convenient for me; because the Quick Lane is open after 5:00 p.m. I can stop after work, have the oil changed and be home at a reasonable hour. I don't have to time away from work or give up my Saturday mornings to take care of my car!

Adam

Nov 23, 2015

Chtistin is the reason I will surely be recommending Van Bortel to my friends and family. Throughout the entire process her focus was earning my business and ensuring I found everything I wanted through Van Bortel. She was extremely profession, attentive and genuinely concerned for the things that were important to me within the purchasing process. I knew I would find a fine product in my Ford F150 but Christin is the reason Van Bortel earned my business. I can not thank or recommend her enough.

Bernard Kois

Nov 23, 2015

Regular service on my 2011 Escape; oil change, tire rotation etc...

Betty Molisani

Nov 23, 2015

I was in for a inspection for my vehicle. It was a long wait. So Allen Hawkins fixed me up with a vehicle to try out because I'am going to purchase a vehicle soon.

David Burcroff

Nov 23, 2015

I purchased a set of tires for my Fiesta and the service rep went way beyond expectations in finding the best price on the tires as well as applying all available credits and promotions to my service. An excellent experience that keeps me coming back to Van Bortel.

Sarah Wager-boddery

Nov 23, 2015

I purchased a 2013 Escape. The staff did a great job to explain the situation and assisted to provide me with a rental car.

Scott Francisco

Nov 23, 2015

We used fastlane service for nys inspection on our 2012 F150 was quick and courteous I don't think you could improve that part at all. Well done!

Sparkle

Nov 23, 2015

I replied to the second email with a lengthy request to please leave me alone!!!! I told you exactly what I liked and what I didn't. Are you listening? You are unrelenting in your requests for praise. We have purchased 2 cars from Van Borteland I would shop for a car from you, again. I will continue to use your service dept for my Fusion Hybrid especially while it is under warranty even though I am not thrilled with that dept.

Barbara Wolf

Nov 22, 2015

Made the appointment got the day I wanted used a coupon saved some money got a ride home and back again, car was done when promised. What more can a person hope for. the service and employeesare the best.

Theron Howard

Nov 20, 2015

My only negative observation was that when I called to check on the status of needed service, I was told that I would get a call back. That call never came so when I got there we waited a while for the car to be finished. The service person said the person who was supposed to call me back went home sick. It would probably be good practice to have someone checking the voice mails of absent employees. Otherwise-GREAT!!

Diane Zemla

Nov 19, 2015

Good service! Always helpful in asking if I have any concerns that they can help me with!

John Stanley

Nov 19, 2015

2014 fusion hybrid ... we live in geneseo but felt van bortel was a great place for service, and we were right... when i couldn't open my e-mail because of their new wi-fi, i called when i got home to say i did have a free oil change on the account which disagreed with what they had, so they gave us 2 free ones in the future !!! plus did a recall update and diagnosed another small problem ... great folks. i had also recommended "the fred factor", a book about customer service, the last time i was there to the customer service "boss", and she has purchased it and is reading it ...

Susan Skiff

Nov 19, 2015

We've always been very happy with the service we've gotten from VanBortel Ford. Whether it's been making a purchase or having our vehicles serviced you have never let us down.

Lynn Turner

Nov 18, 2015

I was please with the service. The service was completed In a timely manner .

Thomas Dwyer

Nov 18, 2015

We had an oil change on our Ford Escape. Everything was great.

Ziprrrz

Nov 17, 2015

I needed the battery and charging system checked because I found myself with a dead battery on 2 occasions. The Quick Service department was able to do that within about an hour on a pretty busy day. I regained confidence in the battery and charging system and was not charged. Thank you Van Bortel for standing behind your product! I keep returning to Van Bortel for service on my F150 because these are the right folks with the right experience to service this vehicle. keep up the good work.

Helen Klingler

Nov 16, 2015

I took my car in for an inspection. It needed a repair which was explained to me and was fixed. I appreciate the professional way that information was conveyed to me . Thank you!

Karen Przepiora

Nov 16, 2015

Fast, easy and issue fixed completely. Thank you. I was hesitant to come back in as the last (and it was my first) time there for an Oil Change was long and unpleasant (nobody seemed to know what was going on...) so I have been going elsewhere since. I came in this time because I have the extended warrantee - I was pleasantly surprised so maybe I will try an oil change again next time.

Nancy Reale

Nov 16, 2015

My appointment was actually on Thursday at 7am. I dropped the car off on Wednesday afternoon and the shop was able to complete the work before closing on that day. It made my Thursday a whole lot easier!

Sari Adams-middlebrook

Nov 16, 2015

I have had service done on other vehicles and am always satisfied.

Brett Bedford

Nov 15, 2015

Things went slightly awry and the QL rep took care of everything for me. I can't recommend them enough!

Joanne Fiori

Nov 11, 2015

Exceptional service. We appreciate and value your dealership!

Jonathan Stadt

Nov 9, 2015

I purchased a 2010 Transit Connect from Van Bortel Ford 5 years ago (put 125,000 miles on it)and have had a great experience with the sales and maintenance teams. I just purchased a new 2015 Transit Connect and was treated to another great no pressure sales experience. The 2015 Transit Connect is vastly improved from the older model. It rides very nicely, The interior is quieter, The old style key lock gas cap and hood have been replaced with the no cap gas and the hood now opens like regular cars. It has better acceleration (I got the eco-boost turbo engine) and get's better gas mileage too. It also has a nicer loading deck and a really nice LED light in the cargo area. I highly recommend this vehicle for anyone with a small business that has their eye on great gas mileage and ease of transporting products. I also got the bluetooth and phone sync so i can listen to texts and make phone calls hands free. This is a great feature for business owners that need to keep in touch while on the road. I test drove the Chevy/Nissan and the Dodge similar sized vans and think the Ford Transit Connect is superior in many ways. There are many other updates on the Transit Connect that make the new model a pleasure and fun to drive. I highly recommend Van Bortel Ford when you need to purchase a car or van or truck. They are the best.

JS

Nov 8, 2015

Great job - resolved an issue that an independent shop couldn't resolve, despite two attempts at the repair. Should've just brought it to Van Bortel in the first place!

tarheel

Nov 7, 2015

After calling a different Rochester Ford Dealer with little to no assistance, I called Van Bortel and spoke with Ryan in the service department. He immediately answered my questions regarding the type of replacement tires needed for a 2013 Ford Focus and determined that the tires I wanted were in stock for a Saturday appointment with Quick Lane. I also needed a tire pressure sensor fixed on a tire that had already been replaced due to a flat. They double checked to assure there was no actual leak and then agreed that it was simply a missing sensor. Finally, there was a foam piece over the speakers in the rear of the vehicle that had deteriorated due to sun damage. They fixed it too for a nominal $8 and had the vehicle ready to roll early in the afternoon. Ryan was patient in answering my questions and provided excellent customer service that is unfortunately rare these days. Just an all around great experience.

Chuck Volo

Nov 4, 2015

The initial greeting was a little gruff but the service that followed was excellent

Geoffrey Messenger

Nov 4, 2015

Buying my new Ford fusion was an enjoyable process from start to finish. Christin was knowledgeable and friendly. She was able to walk me through the decision process and find a vehicle that matched my lifestyle. Brandon helped me through the financial paperwork and explained everything so that I understood it. I love my new car and I absolutely recommend Van Bortel Ford to family and friends!

Edward Oconnell

Nov 3, 2015

Had oil changed on my 2013 Fusion (program car)and recalled part replaced at no charge. I was very pleased with proactive service--quick and efficient.

Kenneth Milner

Nov 3, 2015

I was treated excellent, and they fixed all that was on the recall.

Sarah Lunt

Nov 2, 2015

I was in and out in 20 minutes! Excellent service.

Nancy Hanley

Nov 1, 2015

Service was done quickly and staff was great as usual

Martha Durbin

Oct 31, 2015

We purchased a Ford Edge Titanium. Our sales agent, Christin Lanzalaco, was excellent. She has great knowledge of the car and all the details and was able to answer all our questions as we shopped. After our purchase she communicated with us regularly as we waited for our car to be built and delivered. She celebrated with us as she delivered the car (and we signed and paid for it!). Now after the sale she continues to be available to us as we have had a few questions. Our experience with Van Bortel Ford is the best car purchase experience we have had. Thank you Christin for making it so great!

Patricia Cannan

Oct 31, 2015

We have always been taken care of satisfactorily, sometimes a little longer than we like, but good service.

Michelle Parker

Oct 29, 2015

Staff was very friendly & professional, Most of all Honest I never feel like the service professionals try to up sell or rip me off. Thank You

David Kuhn

Oct 28, 2015

Just took my Town Car in for a NYS inspection and a set of new tires I ordered from the parts department the day before. The price for the same work done 2 1/2 yearrs before at a different place was very close. Major difference was the alignment was done right the first time here.What I can't do at home thesrs guys are going to do from now on. Great team!

Peg Proctor

Oct 28, 2015

I Do not live near this service station, but we were going out of town, and I wanted to make sure the car was in top form, since my check engine light was due to go off soon. Awesome service! Timely , efficient, pleasant waiting room... I may just have to go out of town, (to you) again for service.

Todd Brockhuizen

Oct 28, 2015

2015 Ford Fusion.. First oil change.. Very happy with the car and the service!!!!!!!Todd Brockhuizen

Donald Barnes

Oct 27, 2015

I purchased a 2015 F-150 XLT. The service was great ! The staff answered all my questions and made it an excellent experience !

Eugene Ver

Oct 27, 2015

From start to finish, the Van Bortel team demonstrated prompt and courteous customer service. The waiting area was immaculate, and I appreciated the well-equipped, clean coffee area very much. This is a first class, professional service center. I would not hesitate to recommend Van Bortel Ford to any of my friends or family.

Sheila Sinclair

Oct 27, 2015

As always the service experience was A+ and extremely impressive. Not sure I would choose another service agency.

Lauren Mourgos-miller

Oct 26, 2015

It was a great experience everybody was very nice and helpful! Great job on my car!

Holly Leisten

Oct 25, 2015

I went to VanBortel because i had bought my last vehicle there and had such a positive experience. The sales rep I was working with over email and phone was out sick the day I came in for a test drive and Jake was happy to help. He went over all my options for payment and helped me understand how leading was the right option for me. I left Friday and told him I needed time to think about it. He never made me feel pressured to make a decision at all. I had made the decision the next morning to lease a 2015 Ford Escape. I have had such an amazing experience and I love my new car! Kiddos to Kitty, Jake and the entire team at VanBortle for being such an amazing dealership. My sister who was with me at the time of my test drive was so impressed with how comfortable it was and how there was no pressure to buy. I will continue to tell all my family and friends to go to VanBortle!!!

Wayne Brophy

Oct 25, 2015

The people are great, hard working, and focused on your needs. I recommend VanBortel a lot. I think it is a professional experience when working with them. They were very busy the morning my wife took the car in for service. It was our first visit. So a bit of confusion was the only thing that occurred that was not positive, but everything else made up for it and more. Thank you!

MDV

Oct 25, 2015

I recently went it to have my F150 serviced. The consultant told me a price but when the final bill was printed, it was $70.00 higher than the price he had told me. The consultant looked at the bill and compared it to the price he had scribbled down earlier. Without hesitation, he changed the bill to the lower price. He explained he had forgotten to add one of the charges to the initial price but that it was his mistake and that they stick by their quotes.

Gerald Englerth

Oct 23, 2015

Pulled in at 1:58 for a 2 pm waiting service for the transmission software recall. Over the phone I was quoted about an hour to do the update and we were out of there in less than 45 mins. Very happy that day! Thanks!

Donald Szydlo

Oct 22, 2015

Fantastic service dept, with exceptional people, great location, and attension to detail

Kevin Gall

Oct 22, 2015

Service was great, quick, and friendly. All my issues were corrected. Thanks so much.

Thomas Puff

Oct 22, 2015

I came in without an appointment and you got me right in, diagnosed the problem with my door, had the part and fixed it within the time and cost that you quoted me! Thanks for keeping my 2012 Fusion running great!!!

Carolyn Reding

Oct 21, 2015

Excellent service in quick lane and regular repair shop. I have always had an easy buying process (no hassle and not an all day process) with purchased and leased vehicles. The customer service has always been wonderful and accommodating. They take the extra time with whatever your car needs or concerns are. They go above and beyond in customer satisfaction.

Craig Mackey

Oct 21, 2015

Salesmanager was excellant, Salesman was excellant, Gentleman who showed me how to work all the instruments was excellant.Best experience buying or leasing a car I ever had!

David Sant

Oct 21, 2015

The sales person has excellent product knowlege. I was offered more than expected for my trade. The entire process was simple and hassle free. Excellent customer service!

Dimitrio Marra

Oct 21, 2015

Staff always great, service performed quicker than expected, big plus

Kim Healy

Oct 21, 2015

We had a wonderful purchasing experience and so far the service for our new vehicle has been wonderful. The staff has been very friendly, helpful and very accommodating.

Mark Friga

Oct 21, 2015

Coffee, tv and Internet, while you're waiting. Snacks too.Makes waiting fun.

Susan Miller

Oct 19, 2015

Order went perfect and auto arrived 2 weeks earlier. Great experience. Thank you

Pam F.

Oct 19, 2015

I continue to be so impressed with the level of customer service which is provided by the team at Van Bortal Ford. Not only did Rocco explain to me following the appt a couple of things to keep an eye on, he let me know that if it was something they felt needed to be addressed and taken care of immediately they would, but as he said "We are not going to let you drive away in a vehicle that we know there is an issue with and thus not safe, but this is not the case". He further stated at my next routine service appt they would look to see if the item needed to be replaced then. Also while I was there another customer was waiting for their vehicle and the service was taking longer than anticipated, knowing the time constraints that the customer was under; the Service Manager came out and not only apologized, but had set him up with a loaner so that he could get to practice that he was scheduled to run. As the Manager said, we want to make sure you car is serviced properly, but also don't want you to miss the practice either. Again, it simply goes to speak to the level of customer services and care which is shown by the team at Van Bortal Ford.

Calvin Brown

Oct 18, 2015

I went to Van Bortel Ford to look at the 2016 Ford Escape which was one of the vehicles on my short list to lease. The sales staff was very accommodating and genuine without being oppressive. My representative took the time to show me the AWD Ford Fusion SE and inform me of very advantageous leasing terms. I liked the car and the packages that were included so I ordered it. The dealership bought my used car and gave me a fair price for it. Picking up the car was quick and painless. I had a few problems adjusting to the My Touch system but they brought right in to go over it and we were able to correct the problems I was having within thirty minutes. So far it has worked flawlessly and I am enjoying the car when I can get it away from my wife.

Roger Smith

Oct 17, 2015

Have purchased Fords here and it was great. Recently took my non-Ford car in for an oil change. The process went quickly and smoothly. Andrew was great. Will certainly use Quick Lane again and would recommend to family and friends.

Keith Hulse

Oct 16, 2015

I found the people very friendly and honest in their assessment of my vehicles issues. So I was happy that we resolved everything accordingly

Leslie Dirisio

Oct 16, 2015

so easy... I had a flat tire, put the donut on, drove it to Van Bortel and left the key. I got a call at 7:30 am next day confirming that they got the key and "envelope". Picked the car up after work. Sigh. no hassle. You guys just did it ! Thanks!

M. Dunn

Oct 16, 2015

I bought two new tires for my F-150. I would have been more satisfied had my wheels(chrome) / tires had been cleaned after install

Eugene Benoit

Oct 15, 2015

I have purchased seven Focus autos from this outstanding business. I trust they will "make everything right" ro all of us. Three adult kids of mine drive Focus cars as well. When the clutch went in my 2015 Focus at only 11,000 miles, I had no fears that they would fix this flaw and I would be happy.

Gary Finlayson

Oct 14, 2015

Switched from 2009 Toyota Venza to my 2015 Ford Edge.Worked w/ Claxton Wells-he is awesome. Great experience.Had oil changed, tires rotated, Made apptmt-no problem.Everyone is very courteous and go out of their way to help. We are thrilled with VanBortel. I've owned Toyota's or Honda's since 1991. I was nervous to "switch." Glad we did.

Mike Pascucci

Oct 14, 2015

Rocco took first class care of us! Over exceeded my expectations. Just purchased our second Ford from Van Bortal.

Nancy Shepherd

Oct 13, 2015

I have been a customer since Van Bortel Ford opened, for service on my 2006 Ford Focus. Service was always excellent, and I even purchased a 5 year end-to-end extended warranty. Recently my 2006 Focus was totaled. I shopped elsewhere and then purchased a 2014 Focus Hatchback from Van Bortel. I received an excellent deal from Claxton, and from the financial manager. I got a 7 year extended warranty at a great price. I was also given a lengthy tour of all the manual and electronic features by another employee. I love my new Focus and I do recommend Van Bortel to everyone.

Gary Schollnick

Oct 9, 2015

Other than having to say no to the first loaner vehicle provided (4x4 F150 Truck) I was very happy with the courtesy and proffesionalism of the Service teamThank you!

Michele Brice

Oct 9, 2015

I scheduled service for my 2011 Fusion on Wednesdsay, 10/7 for "The Works" fuels saver, the recall for the EPS control module and a possible issue with the transmission kick down. I was able to drop the vehicle off on Monday, 10/5 and to my surprise it was all set on Tuesday, 10/6 a day earlier than I expected. Gabe at the service desk was professional, courteous and friendly, a winning combination. Kitty, you have a great team - thank you!

Shirley Rudnick

Oct 9, 2015

Very pleased with over all experience. Leased 2016 Fusion. Wonderful car. Salesperson Simo Hatzipapas,very pleasant and helpful.

Steven Killips

Oct 8, 2015

Steve the shop foreman is always willing to do whatever it takes to satisfy the customer. He is very friendly, courteous and helpful.

Adam Prezyna

Oct 7, 2015

Did what and when they said they were going to do it

Bruce Dumbauld

Oct 7, 2015

An appointment had been set for 7:00 am and although the estimate was for one hour to complete the work it was completed in under 30 minutes. This was much appreciated and resulted in no impact to my normal work day.

Diane Chester

Oct 7, 2015

I came in the quick lane for an inspection and was treated very nicely and was in and out in a decent amount of time.

James Coker

Oct 7, 2015

Service was great as always. The coffee was good too.

Elizabeth Mcdermott

Oct 6, 2015

Incredibly helpful, cheerful and competent. Thank you.

Jim Finn

Oct 6, 2015

Everything met my expectations as always. On time completion and courteous treatment.

Michael Sydow

Oct 5, 2015

I had another great experience purchasing a new Ford from Matt German at Van Bortel! This is actually my second purchase this year. In January I purchased a 2015 Fiesta SE. I loved everything about that car -except - it just wasn't quite large enough. I had it in for service last week and while there I spoke to Matt to see how bad I'd get beaten-up if I traded it in on a new Focus (I had put over 22k miles on the Fiesta in 8 months but it was in excellent condition). Matt worked a great deal for that kept my payments the same and now I have the car I truly love!Thanks Matt.

Nancy Newberry

Oct 5, 2015

It was a comfortable wait in the lounge. The service on my Ford Escape was well done and the staff was friendly and helpful.

Steven White

Oct 4, 2015

I purchased a Ford Fusion hybrid on September 8th and had a great experience at Van Bortel Ford. John Barrett and Bryan Zemaitis were both very helpful. They were gracious enough to hold the car while I traveled from Albany to Rochester to buy the car. Along with excellent service, Van Bortel Ford's pricing policy resulted in a great price without the hassle and stress of bargaining. As a result of my experiences, I have already recommended Van Bortel Ford to several friends and family.

Cindy Rodger

Oct 3, 2015

Paul and your entire staff were great, they made the whole experience truly hassle free. We got exactly what we wanted thank you.

Patrick Dugan

Oct 3, 2015

Jake was a great sales person. He went out of his to help its. Luv the no haggle environment yet a great deal.Pat Dugan new escape owner.

Hunter

Oct 3, 2015

Thank you John with helping me with my wonderful experience with leasing my new fusion. John was super helpful throughout the process. Thanks again I'll definitely be leasing another car from John again.

David Perlman

Sep 30, 2015

Ford Taurus 2013 15,000 mile service. I received a reminder from the service department in a timely manner. Transportation to my home was provided when I dropped off my car in a very timely manner. The only issue I continue to have is with my SYNC and I-Phone. The system was rebooted and at this point is working fairly well. I still have times where it takes several minutes (and occasionally the phone does not connect with the sync) for the phone to connect but to this point the other features of the sync system are working fine.

Brenda Costanza

Sep 29, 2015

Everyone is very helpful and courteous. Price was great and they completed the work in the time frame that was given. I appreciate the customer care that was given.

Deborah Merla

Sep 29, 2015

ALWAYS kind, considerate and helpful. A pleasure to work with you all.

Jessica Nitchman

Sep 29, 2015

Purchased a 2014 used explorer in Dec 2014, the process was simple, the salesman explained everything clearly and helped to run numbers in order to stay within my budget. Just yesterday I had to bring my vehicle in to be serviced. I am just 4K miles outside my bumper to bumper warranty and my compressor and belt died. Shayleen (sorry if I butchered the spelling of her name) in service was wonderful! She was friendly and understanding from "hello". She recognized my anxiety over the price of the repair (I've been on short term disability from work for 7 wks due to unexpected surgery and my pay has been less than 50% of my normal income). She, without hesitation, used the Goodwill warranty to help lower the cost to something I could handle. She was also going to get me a loaner car since she was sure my car wouldn't be looked at that day, said she'd call later and let me know when one came in. Instead of calling to tell me a loaner came in, she told me the vehicle was looked at already and could be ready for pick up in the evening! I wish she was still there when I picked it up, I would have liked to thank her in person. Another person worth mentioning is your shuttle driver, Ray. Also very friendly. He even called me when he heard my car would be ready and offered to pick my daughter and me up to save my mother the trip! Wonderful service from everyone and kudos to your mechanics for getting my vehicle up on the lift and done the same day! Not bad for a Monday!

John Schillaci

Sep 29, 2015

We purchased a 2015 certified used Expedition . The service and whole process was an excellent experience.

Richard Kievit

Sep 29, 2015

Excellent service ! Marissa did a super job. No waiting as I utilized the Quick/Fast service. All questions were answered.

Steven Paliotti

Sep 29, 2015

Prompt service, helpful employees, made you feel like they wanted my business after the sale, instead of forgetting the customer after the car is sold.

Thomas Anne

Sep 29, 2015

Have bought 3 cars now from VanBortel and have been happy with the entire package---sales through service. I would never take my vehicle anywhere else for service. I have confidence in them.

Desiree Bethmann

Sep 28, 2015

I always get excellent service from VanBortel. I love my Fusion too! Been 1 year since I bought it. I had works oil change, inspection, new wipers, recall done and priced tires. I was taken care of in a few hours. Staff is always helpful. They explain everything.

Grant Derue

Sep 28, 2015

You guys did a great job with the items that we set up to have looked at/done (inspection, tire rotation, and traction control code). You diagnosed the issue with the traction control, and you fixed all items necessary for the inspection to pass.I appreciate the fact that you found bad e-brake cables and nearly dead back brake pads. I don't drive that car much (wifey's car), and she usually doesn't tell me when something isn't right with the car until it is really really bad.

Scott Werner

Sep 28, 2015

Our salesman was very helpful. Out 2nd vehicle purchased at van Bortel with mr miller

Arnold Henry

Sep 26, 2015

We had experienced trouble with the modular electrical panel in our 2014 Ford Fusion. Your service department put the unit through a full electrical inspection and replaced the module.

Marita

Sep 26, 2015

Your staff especially gabe is real nice and kept me informed.

Bernard Kois

Sep 25, 2015

The Quick Lane diagnosed a suspension problem in our 2011 Escape and promptly made the repairs. A great service team and outstanding customer service.

Marcia Elwitt

Sep 25, 2015

I've been very pleased with Van Bortel since I bought my Ford Fusion there in 2012. The service department is always very courteous, helpful, and efficient. I feel fortunate to have such an outstanding dealer available to me.

satisfied customer

Sep 25, 2015

excellent customer service, support and maintenance staff

Terry Piper

Sep 25, 2015

No complaints. The other car dealers I have worked with over the years wash a car after servicing. Would be a nice touch for a dealer of your caliber.

Daniel Ziemann

Sep 23, 2015

The most wonderful experience buying a car ever?top notch service, no hidden fees, no funny business. As wonderful as could be.

Scott

Sep 23, 2015

The process from start to finish was very easy and smooth. I felt the staff was very knowledgeable, friendly and honest. The reputation of the dealership was reassuring.

Sheila Jones

Sep 23, 2015

You folks have helped us with a couple of service issues on very, very short notice, and we appreciate your willingness to tackle the job at hand and resolving the problem quickly. Thank you!SincerelyDarryl and Sheila Jones

Danielle Wilson

Sep 22, 2015

Leased a 2016 Ford Escape. Early bird special. Staff Charlie and Alan very helpful.

Joseph Ingino

Sep 22, 2015

I love Van Bortel the people go out of the way to make you feel important to them

Kathryn Price

Sep 22, 2015

I brought my Escape in for her annual check up and inspection. When I arrived for my appointment, you were very busy, so assumed I would have a couple hours wait. I had brought along my iPad for just that reason. What a surprise! In, done and out in under an hour! I couldn't believe it! Way to take care of your customers. Thank you.

Maryjane Rimmele

Sep 21, 2015

Service and staff are excellent. Very accommodating. Don't change anything

Scott Ryan

Sep 21, 2015

Service dept went above the normal for the work needed and schedule was reasonable for what will be done. Awesome service as always. Keep it going.

Wendy Turnbull

Sep 21, 2015

We purchased a Ford C-Max Hybrid (which I am loving!). Clax was our salesman and he was wonderful! While we were out test driving a Fusion, he brought up a Hybrid for us to try because we had mentioned that we might want to try one. Overall, though it was a bit more time-consuming than we had expected, we left the dealership with a contract to purchase the car and financing underway.

Patricia Bergan

Sep 20, 2015

Leased 2016 Ford Escape TitaniumPaul was greatPaul was recommended by Chris who has moved at Kitty's request to Chevrolet used carsStaff was very professional and helpfulWent back to get the cover for the trunk area - they ordered it - they called when it came in and they put it in place for us

Gary Harris

Sep 18, 2015

The young lady at the desk quick lane was great, this was the third time in to fix a squaky problem, this time she got it done, I appreciate that, she wrote on the order to test drive to make sure it was fixed and so it was.I got it in AT QUICK LANE and it was taken care of finallythank you Gary

Annemarie Beachel

Sep 16, 2015

I purchased a 2013 ford fusion, I love it and my sales man was very good.

James Cullen

Sep 16, 2015

We purchased a 2016 Ford Fusion and had wonderful service and very knowledgeable staff. I would recommend Van Bortel Ford.

Andrea Meyer

Sep 15, 2015

It took less time than what I was expecting. Good job!

Bruce Barmore

Sep 15, 2015

I was in for a NYS inspection and the mechanic came out to let me know I passed inspection and pointed out a couple of things I should do before the winter sets in. The wait was pretty short and I was very pleased.

Geoffrey Messenger

Sep 15, 2015

The customer service at van bortel was amazing. Frank was very helpful and friendly. The tech who worked on it, Justin Sullivan, did a great job. I was able to take care of the problem on my lunch break. I will continue to go to van bortel with all my automotive needs!

Robert Spinelli

Sep 15, 2015

Staff had a number of cars to get through. They fit in my AC need (urgent is was in the high 80"s). The got it in and fix the problem before my trip to NYC. Positive experience. They also handled all the extended warranty information.

Jeffrey Thomas

Sep 14, 2015

I purchased a 2015 F-150 XLT 4x4 Sport. I feel it took longer than expected to get my truck. It took me a week and a half. And that was with me calling. After my first salesman left your company I felt know one cared about my sale anymore. Plus I wanted to go with a bank that had a lower APR than the one I ended up being put with. Which costs me more money. I was also promised a gift card for my aggravation but never received anything. Plus I was told I would get a free loaner if I ever had service performed on my truck. Now I'm not sure if that's true or not. Jeff

Kenneth Bellenger

Sep 14, 2015

I came in to schedule a oil change and your staff said if i wanted to wait 40 minutes i could have it done . this worked great seeing i had some free time.

Cindy Lanning

Sep 13, 2015

The last time my car was in for the green clutch replacement the mechanic didn't torque down the bolts enough. The car had terrible engine vibration and after bringing it back for 10 days, they thought it was fixed and after 3 days the engine light came on again, they had it another 4 days. So far it seems ok after 3 new green clutches.I am not happy with the car because its in the shop more than driven and only has 46,000 on it. I have always been happy with the sales department & Kitty herself with helping me get a good deal on my car. The service department I have had both good and bad experiences.I would love to be able to work a deal and trade my car in, but have considered switching makes after the issues with my focus.

Kitty Kolozvary

Sep 13, 2015

I have been having trouble with one tire for 2 months. It has been loosing air about every two weeks and sets off the sensor. Each time I have taken it to Ford I was told that there is nothing wrong. Wrong answer! When the operator came back with the same answer at your dealership, the lady at the service desk had him take it back in and pull the tire to check the seal. So far so good and she is my new hero!! If I have any more problems you can believe that I will be back! Thank you!!

Leila Kirdani

Sep 13, 2015

I love your dealership. Staff is friendly, helpful, and not pushy. I am always directed to the right place. It seems like everyone likes their job - and that is important to me, because that is the work environment that I foster in my own business. Service is timely. You make having my car fixed feel easy. Thank you!

Holly Anderson

Sep 12, 2015

I purchased a 2016 Ford Explorer Platinum from Kitty van Bortel Ford because Kitty is notorious for standing behind her vehicles and she is a fantastic supporter of our local nonprofit breast cancer organization. I worked with Christin Lanzalaco, an extraordinary young woman... the most sensitive, ethical person I have EVER worked with for a new car purchase. This is my eighth new car purchase in my personal "driving life". This vehicle is my personal first from Van Bortel Ford (my husband has purchased vehicles there) and, as far as I'm concerned, Kitty is deserving of her outstanding reputation. She has a loyal fan in me, as does Christin. I am so happy with the entire experience! Also the guy, Mark, who oriented me to my new vehicle was AWESOME.

Janet Triplett

Sep 12, 2015

My sales perdon, John Barrett was extremely professional & made my experience very enjoyable. Unlike other local dealerships, the staff at VanBortel were courteous and accommodating. There was no high pressure sales pitch and no games were played regarding price. Thank you!

Brian Weiss

Sep 11, 2015

The salesman that handled my purchase of the F-350 (Paul Bowers)was the right person. Very knowledgeableof questions asked about any truck that i may have been interested in. he was upbeat and a pleasure to do business with. At this time with only 268 miles in the F-350, i'm very satisfied. Brian Weiss

George Amyot

Sep 11, 2015

Staff .. friendly, smiles, honest.Confidence that work on vehicle done well and honest analysis.

Joseph Istvan

Sep 11, 2015

I was disappointed that I needed new brakes and rotors when I have been asking at at my last 2-3 service visits to check the brakes. I would have hoped that new brake pads earlier would have prevented the need for new rotors.

Mary Flood

Sep 11, 2015

I took my 2011 Escape in for it's 5000 mile oil and filter change and tire rotation.I used the Quick Lane service. No appointment was necessary. The service writer, Kelly, said my vehicle would be ready in about one hour.From the time I walked in the door and walked out it was exactly one hour ! They even offered complimentary tea, coffee, juice and water to drink as well as an assortment of snack bars to customers that wait in the waiting room .... Now That's great service !!!

William Stehling

Sep 11, 2015

I have always experienced a very helpful and informative demeanor whenever I bring my Truck in for service.

Joshua Cobb

Sep 9, 2015

Purchased a 2016 Escape. Everyone was great. Paul Bowers was excellent

Karen Wayman

Sep 9, 2015

No issues. Everything was as expected. No surprises

Carl Crumley

Sep 8, 2015

I'm always pleased with the helpful and courteous folks in the service department!

David Labarge

Sep 8, 2015

Service Advisor Jeff Shorter is awesome, as always. Repairs done in about an hour. Friendly staff, quality work and fair prices. Thank you Van Bortel Ford!

Peter Hart

Sep 8, 2015

5000 mile service went as expected Buying was simpleLocation is closeshuttle service was smooth

Robert Cordeiro

Sep 8, 2015

regular service check up went well. staff member offered my 4 year old a coloring book...very nice...thank you.

Daniel Mccarthy

Sep 7, 2015

Even when a mistake is made in a repair, the fix was quick and politely accomplished. A wrong sized windshield wiper was installed. It flew off during a storm. The repairman apologized and replaced it immediately.

Laura Baldwin

Sep 7, 2015

I was told that the oil change/tire rotation would take an hour. It only took 48 minutes. Thank you

Adam Marrer

Sep 5, 2015

Go to Van Bortel for servicing your Ford and purchasing a Ford!!! Always quick, friendly, and professional.

Linda Schutt

Sep 5, 2015

Leased 2014 Ford Explorer, oil changed, new tire, aligned

Mark Rector

Sep 5, 2015

Staff were friendly and helpful as always. We are loyal Ford owners for life and can't imagine going anywhere else to buy vehicles and/or get service.

Deborah Reynolds

Sep 4, 2015

The staff was very helpful. They explained clearly what was wrong with my car and worked with me and my budget to get things taken care of. I'm very happy with the service!

Carolyn Reding

Sep 3, 2015

We have been with Van Bortel for 10 years and remain because of the honesty and hardwork that they have displayed time and time again. We love van Bortel ford.

Edward Mccomber

Sep 3, 2015

They completed my maintenance faster that I expected.

Raymond Merz

Sep 3, 2015

The sales person Paul Bowers could not have been more helpful throught the entire process in buying my CMax. he was very knoladgeble of all asspect of the car and answered ever question I asked.

S Schultz

Sep 3, 2015

This is our second experience with this dealership and our salesman Paul Bower. On both occasions we have been very pleased at the professional demeanor of each of the staff members that we encountered. I wish I could remember the name of the gentleman that explained all features of our new vehicle. He was also excetional. He was patient and informational. We will certainly recommend this dealership.

Steven Borkhuis

Sep 3, 2015

Purchased a C-Max, staff was very helpful. Dealer did not have exactly what we were looking for, but they gave us 3 options from other dealers that met our needs. Picked up the vehicle 3 days later. Very impressed with the help we received explaining the My Touch system and the rest of the car.

Theron Howard

Sep 3, 2015

Prompt and courteous service at a fair price!! What more could you ask for ?

Allen Fowler

Sep 1, 2015

Taurus SHOStaff did what was requested and suggested that I have the State inspection done as it would be due a day later and rotate the tires while in the shop. Good thinking on their part!

Angela Bader

Sep 1, 2015

Everyone was extremely accommodating to us when purchasing our Flex! We came in and went through every single option that was available, and I never felt rushed or like I was inconveniencing them. All the numbers can confuse me, and they went through all the different prices and additions step by step multiple times, and they were so understanding. Even when the car came in, Christin Morse made time to squeeze us in to pick up the car, because she knew how excited we were to get it! Every step was carefully done and discussed and made simple. There was no pressure, to time constraints. It was an extremely pleasant experience from start to finish!

Annette Kay

Sep 1, 2015

I had called to speak w/a sales person and was connected w/Steve Miller. I expained what I was looking for and wanted to set up a time to come in and test drive the Ford Edge. I explained that I did not want to be car poor and I would not be put under any pressure in purchasing a car. When I met w/Steve he was great. He set me up to test drive the edge. Beautiful car. Loved it. Steve worked w/me on getting me a car that I would be comfortable w/my payments. In a whole everything and everyone I had to deal with did a great job. I will due future business w/VanBortel and I will recommend future business to Steve and VanBortel. I respect Kitty for creating a great business in a mans industry.

George Aber

Sep 1, 2015

I came in for my NYS inspection. The staff got me right in, there was one suggestion made for keeping my car running at peak performance which I had not thought of over the past two years - changing my air filter, so that was taken care of. And as always the entire staff, from the people who worked with me to the guy I passed in the parking lot were genuinely friendly, had a smile on their face, and were sincerely looking to meet my needs for the visit.

Happy customer

Sep 1, 2015

I recently leased a 2016 Ford Escape. Working with Jake McClelland and the entire Van Bortel staff was most pleasurable. The showroom was beautiful and welcoming and everyone there was extremely professional in every sense of the word. Do yourself a favor and head right to Van Bortel for you next vehicle.....I promise you won't be disappointed !!!

Lynne Drake

Sep 1, 2015

Matt German was very helpful throughout the whole process. Brandon who is one of the finance managers worked a miracle. Very grateful to everyone for all of their help,

Barbara Green

Aug 31, 2015

I brought my Explorer to Quick Lane for its 5,000 mile check-up and was taken care of in a courteous and timely manner. While waiting for the service to be accomplished I observed numerous positive interactions between your service staff and customers presenting for urgent and routine service issues.

Brian Daggett

Aug 31, 2015

BEST BUYING EXPERIENCE EVER! Everyone I dealt with was nicer and more helpful than the previous person. Most of all, Allen Hawkins, is the reason I will be coming back for future business. His knowledge, care and effort were much more than I could have hoped for. I felt like he actually wanted to get me the car I wanted...which is not the case at other dealers (I know from experience). The vehicle itself is amazing and I never want to stop driving it.

Cletis Pickett

Aug 31, 2015

I was very pleased with the entire experience. Would recommend Van Bortel an Simo to friends and family.

Elizabeth Boddie

Aug 31, 2015

Very pleasant service persons. All done In a timely manner Waiting area also pleasant.

Ford Lover

Aug 31, 2015

The staff was friendly and professional. Work was done quickly, It was certainly a pleasant experience coming into Van Bortel. Each time I come, I feel I made the right choice of buying my car here.

George Perucki

Aug 31, 2015

Very quick and painless. Had to buy a bigger truck to pull a moving trailer to Fl. that was to heavy for the truck I had and we were leaving in 3 days. Move went very well thanks.

Jason Mellen

Aug 31, 2015

Vehicle needed several brake/suspension items. It was fixed in a timely manner, and most of the work was covered under the extended ford warranty. thanks

Pamela Pierri

Aug 31, 2015

I had an appointment for service. My 2014 Ford Escape had a recall for a panel issue. When I arrived for service the car was taken right in. It was done very quickly as I waited. The staff is always knowledgeable, friendly and ready to help. Thank you

Rebecca Snyder

Aug 31, 2015

This was the 2nd car we have purchased from Van Bortel, and both times the process could not have been easier. I do not enjoy the car buying experience, but Claxton (our salesmen both times) was a dream to work with. Very patient, and accommodating - even when we showed up without an appointment. Every Van Bortel associate we encountered through the buying process was kind, and easy to work with. I have zero complaints. We recommended Van Bortel to my mother in law, who also purchased a used car from this dealership as well. My husband and I went back and forth between leasing a new 2016 escape, or buying one a few years old. After seeing the numbers laid out, ultimately we decided to lease, and could not be happier. We will continue to do business with Van Bortel for as long as we are in the Rochester area. Thank you for making the traditionally awful car buying experience, very simple and easy!

Roger Smith

Aug 31, 2015

Gabe was very helpful. He realized I didn't need to stay to sign paperwork and got me out faster mailing me the papers.

Jake 5

Aug 31, 2015

I was impressed with the knowledge, professionalism and friendliness of Jake and Brandon. They are the reason I rate the dealership a 10 out of 10, no high pressure and no BS just straight forward honest dealing, super.

Thomas Winston

Aug 30, 2015

I ordered a truck through VanBortel Ford. This was the first time I ordered a vehicle and the sales person, Paul Bowers, was extremely helpful. He guided me through the process. Paul was friendly, treated me with respect (I'm 29), and always responded to my inquiries. The truck arrived sooner than we expected and it is wonderful!

Denise Cambisi

Aug 27, 2015

My service experience with my 2014 Escape is always excellent. The waiting area is pleasant and the service is provided in a quick efficient manner. My recall letter for the necessary service indicated that I would have to leave the car for half a day. The customer service representative who scheduled my service indicated thstitwould take one hour & it did. Thank you for making the recall process easy.

John T

Aug 27, 2015

The employee that I spoke with when scheduling the service for my oil change and tire rotation was extremely professional and polite. That goes a long ways these days.

M James Loverdi

Aug 27, 2015

Service staff was very helpful and professional from beginning to end of the service process. My car is running great and I am very happy about that!

Sandra Murray

Aug 27, 2015

I was most pleased with the people I dealt with at the time.

Todd Rogers

Aug 27, 2015

2015 Ford F150 Platinum.Salesperson: Matt GermanMatt was extremely helpful and knowledge of the truck's features and options.One of the options I purchased was the dealer installed hard folding tonneau cover, which we did not find out was on back order until 1 day before we were scheduled to pick the truck up from the dealer. Date that cover is be available not provided. Will need to return to dealer to have cover installed at a later date.

V6vroom

Aug 27, 2015

The service is friendly and relaxed. I appreciate the price and the consideration for honesty on what my car does and doesn't need for service.

Rosie Posie's Fusion

Aug 26, 2015

Hello, On Friday night my car would not start. A strange message.....key not identified???? and It also made a clicking noise. to make a long story short.........It was towed to Van Bortel. Next day I called to tell them car was there......they knew. I got call back with an update. In the end it was the battery, covered by warranty. THANK YOU FOR SUCH GREAT SERVICE AS ALWAYS. I could not believe my car would not start, it is not three years old. BUT VANBORTEL SERVICE FOUND THE PROBLEM AND GOT ME BACK ON THE ROAD........GREAT SERVICE.

Wayne Fell

Aug 26, 2015

I have mixed emotions about VanBortel service. I would be less critical had the lug nuts not been damaged by an impact wrench on my previous visit. I will need to buy some new ones. A little more care would have been appreciated. During this visit, the windshield was not cleaned before new inspection and registration stickers were applied. They were put where I wanted them and that was appreciated. I was told I could get a ride home when I scheduled the appointment. The shuttle was not available, but fortunately my wife was available and came to get me.

Daniel P

Aug 25, 2015

There was a problem with my car. It is a Ford Focus 2013 which I really like. Unfortunately the clutch sucks in this model (I heard 2012 and 2013 Focus models have all this problem). The clutch was replace and it is running perfect for now. It is the second time I bring my car to repair this issue. It seems like this time you guys did a great job. I had an excellent service after all.

Catherine Reitz

Aug 24, 2015

I am driving a leased Ford Fusion (2014) and I have been very happy with our salesman Jake and the service at your Quick Lane service department. We also drive a 2015 Edge that we leased from Jake as well. Everyone we have worked with has been helpful, professional and nice to deal with.... thank you.

Daniel M

Aug 24, 2015

The service team did a great job diagnosing and fixing a problem. Great service all around.

Martin Smith

Aug 24, 2015

We were looking for a decent product to hold us over until we can afford purchase an around town electric vehicle. There were no available Focus Electric cars, so we moved to the C-Max Energi cars. So far we are impressed with the amount of electric miles we are able to use. so far around time I'd say we use 20 electric miles for every 10 Gas miles. With local trips to a neighboring city being the only exception. The C-Max is a great car and VanBortal did a great job getting it for me.

Meghan Dever

Aug 24, 2015

The customer service has been excellent, but I have experienced some issues with my new car since it was purchased mid-July 2015. On one occassion, it would not start. The transmission was also studdering, so I took it to the dealership. They were unable to find an issue surrounding the vehicle starting. They fixed the clutch to address the studdering issue. I also had to bring it back again because the passenger side window would detach when the door was closed. These experiences have impacted my experience with the car. The reason I bought a new car was because my old car was experiencing numerous issues and frequent trips to the mechanic. I am now experiencing the same thing with my new car. Every time I bring my car in though, the customer service has been wonderful and staff are responsive.

Mark Hinman

Aug 23, 2015

2014 Ford Focus1st Oil ChangeReceived assistance connecting new smart phone to blue tooth.

Deborah Housel

Aug 22, 2015

First, I want you to know that I already did a survey by snail mail. It seems the two should connect with this survey. I had great service. Charley, John Barrett and Jay, in service were outstanding.

Gary Passino

Aug 22, 2015

2015 MUSTANG 2015 EXPLORER EXCELLENT SERVICE SUPER HELPFUL STAFF

Edward Macdonald

Aug 21, 2015

I leased a 2015 Ford Focus. Steve Miller has helped me in bothleasing and purchasing a car before and he takes the hassle out of buying or leasing. Van Bortel is a well run ver dealership.

Cecilia Harrington

Aug 19, 2015

I received two recalls on my 2015 Ford Escape (within 2 weeks of each other). I made an early morning appt. (6:30 a.m.) after receiving the first. When I was notified of the 2nd, the service dept. said they could do both at the one appt.I was asked when i would like to pick up the vehicle (was dropping off and leaving). I exp'd I would like it back by 2pm. I think i received the call it was ready at 8a.m.That's service.

Cheryl Nothnagle

Aug 19, 2015

My new 2015 Ford Focus had a recall. I called and made the appointment, received a couple of reminders, was taken care as soon as I arrived. Another great experience with VanBortel Ford!

Frank Howard

Aug 19, 2015

Even though this was my first ever car purchase, I could not believe how seamless and easy it was to purchase my car! I came in looking to buy a new 2015 Ford Focus and immediately I was paired with Charles. He was able to directly guide me to the car I was searching for and after a test drive I was ready to sign the papers to purchase it. The entire time Charles was inviting and friendly and it almost had the feel that by the end of the car purchase I knew him personally. When it came to trading in my van, I was prepared to have to negotiate a trade in price, however, I was offered more than I was expecting to get for it and I was super excited! The car is amazing and thanks to Charles and the Ford company I was able to get the car I wanted. Thank you so much for the incredible customer service and the ease of the car purchase.

Roberta Forkell

Aug 19, 2015

My new Ford Escape was in for a recall. When I made the appt. I was planning on leaving the car (coming back later to pick it up) However, circumstances changed at the last minute & I had to wait for it. I was fully willing & expecting to have a wait of about 1 1/2 hrs. However, when I told them I was waiting they got it done very quickly. Thank you!

Jerry Svoboda

Aug 18, 2015

Got a nice ride from Bob to my home, since there were multiple services being done to my car...though my wife drove me back to the dealership, Bob called me later to check that things had worked out OK for me:)

Karl Corder

Aug 18, 2015

everything was excellent,I don't really know 50 characters, but my friend Gene is a good character,and George is a nice guy and pretty funny also and then there is Andy who is funny except don't get in a canoe with him.

Walter Wasco

Aug 18, 2015

Helpful and close to where we live. Excellent past service for our vehicles.

Kelly Brizendine

Aug 17, 2015

Second car purchased within three years. Very Pleasant!

Sheila Prince

Aug 17, 2015

Staff was great. I like the shuttle service. He was able to get me to work on time which is very important.

Steven Davis

Aug 17, 2015

Everything was awesome!Fifty charactersFifty characters

Daniel Craft

Aug 16, 2015

Kind, courteous people who know their products. Oil change was seamless. And the waiting area a wonderful spot:)

Joyce

Aug 16, 2015

Love the quick lane. Was able to get the inspection done on short notice. Staff is delightful.

Judy Hartman

Aug 15, 2015

I was able to purchase a set of new tires for my Escape and have them put on that same day. Awesome service. Very helpful picking out the tires. Love my new tires. Just absolutely love the service I get at Van Bortel.

Renee Mcniffe

Aug 15, 2015

Everyone was very friendly and they took care of my car right away!

Timothy Groth

Aug 15, 2015

Fantastic experience, great service and very laid back. I don't like the hard sell approach and Van Bortel gives you a very relaxed sales experience.

Happy customer

Aug 15, 2015

Jake McClelland was recommended to me by a neighbor who loved her Van Bortle experience. I was not disappointed. I had just spent 4 long hours at another dealership trying to get facts and figures on an Escape. I was exhausted and totally frustrated with the salesperson. After spending an hour with Jake, I had taken a test drive and went home with facts, figures and the pros and cons of leasing vs. buying. We discussed the many options available and Jake helped me sort through them and figure out what was best for me. I returned today and was greeted warmly and professionally. I will pick up my 2016 Escape in a few days. I can't say enough wonderful things about the total Van Bortle experience. I never had such a good time spending money !!!!! Do yourself a favor and visit them....You won't be disappointed......I promise !!!!!

Christine Walker

Aug 13, 2015

My husband and I were in the market for a new family sized ford. Paul Bowers had us in our new fusion in less than 8 hours!!

Jean Hordin

Aug 13, 2015

Service was very professional; shuttle service was wonderful and the staff was very helpful and polite.Thanks,J

Keith Saturn

Aug 13, 2015

I understand that my repair, while important to me, was one of many to you. I was given a realistic timeline regarding the repairs and provided a loaner through Enterprise that met me needs for the nine days my car was in your shop. My only disappointment was the explanation that the excessive vibration that I had been experiencing during slow acceleration was "normal" for Focus and Fiestas. The redesigned clutch that was installed as part of the repair resolved the vibration issue.

Kevin Kassman

Aug 13, 2015

Our service advisor was excellent. Very helpful with our explorer.

LFRD

Aug 13, 2015

Excellent customer service from Gabe the Quick Lane service advisor. Clean and comfortable waiting area.

Richard Rzepkowski

Aug 13, 2015

I am more than pleased with my return trip to get my pick-up truck serviced. Initially the repair was not covered by Ford, but Guy, the service manager, talked to Kitty, the owner, and they did the work at cost and split it with me 50/50!!! When the dealer steps up like that to back their product even when the factory would not, you have to just say WOW! and Thank You! The truck is running quiet again and I am very pleased and recommending Van Bortel Ford to anyone who asks about my truck and the dealer!

Tina Giudice

Aug 13, 2015

I am the proud owner of a ford edge and my sales rep steven miller was awesome!!

Gary Finlayson

Aug 12, 2015

We recently purchased a 2015 Ford Edge. Claxton Wells was our Sales representative. He was straight forward, gave us all the information upfront and gave us time (didn't pressure us) into making a decision. I have owned either a Honda or Toyota since 1991. We absolutely love the Ford Edge. It rides great, looks great and is perfect. We brought it in for it's first oil change and tire rotation. We were able to get a loaner (which was a great car). This is a great service--especially in the work environment we face today.Again a huge thank you to everyone involved. (I forgot to mention the tech guy and financial representative). We are thrilled.

Gordon Meyer

Aug 12, 2015

Service was complete and quick. Warranty work well done.

James Rose

Aug 12, 2015

Once again anything and everything anyone could possibly expect from a service visit was FAR exceeded from expectations, let alone actuality! This dealership represents the epitome of perfection to the highest possible degree of excellence! I always enjoy having to come in for service and sometime just for conversation. Recently we were in the dealership to order a new car. AGAIN ans AGAIN the same experiences with Steve Miller. We were greeted by Maureen who was walking around to make sure things were right and nobody was in need of anything. Again I will say - WHY CAN't you sell Lincoln automobiles. This is THE dealership that deserves to sell and service this standard of excellence!

Joan Durfey

Aug 12, 2015

Everything was done professionally and quickly.....they found a nail in my tire and that saved me some future aggrevations.Thank you!!!

John Myers

Aug 12, 2015

Service advisor was very courteous and friendly. Vehicle was ready when he stated it would be.

Marcia Elwitt

Aug 12, 2015

I've found the Van Bortel dealership a pleasure to do business with. Everyone I've dealt with in sales and service has been very efficient and helpful.

Amy Johnson

Aug 11, 2015

We are pleased with the work that was done on our Ford Escape. The staff was extremely helpful and worked hard to finish the job in time for our family vacation.

Barbara Shaheen-Kozlowski

Aug 11, 2015

Wow?still getting used to the no hassle Van Bortel (Ford)experience. Previous dealerships left me feeling anxious and confused, and always spending way more than anticipated. These past 2 years at Van Borel(Ford) have been a pleasure. Work done was efficient, reasonable, and reliable. Rental cars were available to keep me on track while work was done. I am confident in my decision to buy a Ford Fusion at Van Bortel because their service department is dependable. I no longer have to dread getting my necessary car repairs.

Brian

Aug 11, 2015

Very happy. No nonsense. Have recommended to friends and family.

Bruce Wingerden

Aug 11, 2015

We have always been treated in a very professional and friendly manner by both your sales and service staff.

Donald Szydlo

Aug 11, 2015

Best service dept ever Got my new 2015 F-150 right away, and fixed the issue within an hour

Eleanor Hunter

Aug 11, 2015

Everyone was very nice and helpful. I had a very good experience.

James Frank

Aug 11, 2015

Just did "The Works" Package which I always do at VanBortel Ford

Jeanette Fina

Aug 11, 2015

Doug Hicks, the service rep,was very helpful and professional, as always, and service was prompt. I was given a loaner since I was in for a recall along with regular maintenance and that was really appreciated. The only problem was that the the tech did not fill my window washer fluid level.Jeanette Fina

Joseph Ingino

Aug 11, 2015

All three of my cars come from Van Bortel and I wouldn't go anywhere else ! Love all the employees ! From buying a car or have my service there!

Melissa Klehr

Aug 11, 2015

My family has only bought Ford from Van Bortel for the last 10 years. After my first car, a 2004 Chrystler Sebring broke down for its final time, I decided to get a new car and Van Bortel was the first and only place I went. I was very pleased with the service I got, except that the person helping me was also helping 4 other people. I visited Ford 3 times before making my decision on which car I wanted, and each time I was there for at least an hour, and about 45 minutes of that was waiting for someone to help me. I was impressed with the sincerity of the employees after I disclosed I was not thrilled with the wait period. I would recommend Van Bortel Ford to my friends and family

Michael Roeland

Aug 11, 2015

I purchased a 2016 ford fusion and the experience i had was excellent. The staff we're great and I'm glad I went to Van Bortel Ford than somewhere else.

Robert Wilder

Aug 11, 2015

Just another recall on my 2013 Fusion. Still have more outstanding. Service was done quickly and the shuttle service was very good. All staff was helpful and explained what has to be done.Not sure I would buy another Ford , due to all the recalls on this one.

Rutheda Mckinney

Aug 11, 2015

Just as I have previously experienced, the service was efficiently done. This visit was for a Lub-oil-filter plus the NYS inspection. All service people were smiling and seemed to be happy with their jobs.

Sara M

Aug 11, 2015

Purchasing my 2016 Ford Fusion at Van Bortel was such a great experience. Simo Hatzipapas was a huge help in making this process simple and easy. He explained everything in detail and even took the time to figure out different options for me. When I picked up my car, he explained all the gadgets and helped me with using the SYNC. I will definitely recommend Simo and Van Bortel to everyone!!

Stephen Healey

Aug 11, 2015

You guys have always been good to me and I appreciate it!

Thomas Puff

Aug 11, 2015

Had my 2012 Ford Fusion serviced for an oil change and tire rotation. The tech noticed that one of my tie rods was loose so I had it replaced and had a front and rear wheel alignment. The car runs great! Your service folks (regular and quick service) have always treated me with respect and taken care of me quickly and efficiently! Thank you!!!!

Mary Salluzzo

Aug 7, 2015

Helpful, friendly staff who get the work done, and the vehicle back to me in a timely fashion. It is a pleasure to work with them.

Hubert Koloseike

Aug 1, 2015

Leasing a Ford Escape with Christin doing a great job providingall the answers and help made the transaction a pleasant experience

DANIEL FERMOIL

Jul 31, 2015

Tom Cavanaugh was an excellent sales person, I see why he is the Commercial Sales Manager. From beginning to end the process was pretty much flawless. Tom kept me informed on both the truck status (special orders) and the bodies that were being installed. I purchased 3 trucks and had no problems. Great salesman, great dealership!!Daniel Fermoil Manager The DUKE Company

Kimberly Kase

Jul 31, 2015

Ford Focus, Service was excellent and Staff could not have acted better.I have been to this Service Department many times and I see improvements from past experiences.Good Job Van Bortel Ford Team for excellent Customer Service and engagement.

Deane Schneider

Jul 28, 2015

They are great people. I always feel confident that they will take care of me and my vehicle.

Melanie Waite

Jul 28, 2015

Good, Recall took all day to be fixed, letter stated it would take 4 or 5 hours.

Brenda Costanza

Jul 27, 2015

The only suggestion I have is that when calling to book my appointment all advisers were busy and it took me 4 phone calls. Other than that customer service was EXCELLENT!!

Edward Steier

Jul 27, 2015

Staff was helpful. Service was quick and efficient. Only issue was commitment made at an earlier visit by a staff member, who is no longer employed, which could not be honored.

Gary Kelpin

Jul 27, 2015

Earlier this year we leased a Ford Escape through Steve Miller. This is the fourth vehicle we got from Van Bortel working with Steve. We are happy with both sales and service.

Sean Kelly

Jul 27, 2015

service for recall. used loaner. work done in the morning so easy pick up. All was good. I assume quality of repair is excellent - cant see it or notice it.But the more I do this the worse it is

Steven Olson

Jul 27, 2015

Flex had broken items that were repaired. The service was very fast. I was in and out in under an hour. The staff is always helpful.

David Perlman

Jul 26, 2015

The service advisor was very thorough explaining the issues with the automobile and detailed the costs for service prior to working on the vehicle. The work was done quickly and everything seems to be good with the car.

Robert Schaefer

Jul 25, 2015

Great communications , updates. Work completed in reasonable time. Thx

Thomas Anne

Jul 7, 2015

Bought my 3rd car from VanBortel. Always happy with price and service.

Donald Lee

Jul 6, 2015

This was my first time in purchasing/owning a pickup truck having chosen the 2015 Ford F-150. This was my first experience in buying from Van Bortel. I have always heard about the "no negotiation, everyone pays one price" but never truly believe in it until now. The truck is awesome and the buying experience has been surprising pleasant and civil, not like my previous 7 different dealer purchases. I have already made recommendations to family and friends and expect to return for future vehicle purchases.

Catherine P

Jul 3, 2015

When I called to make an appointment for an inspection, I was told that they were booking appointments for a week out, but could try the fast lane. I decided to try the fast lane fully expecting the experience to not literally be fast. Surprisingly, I was out the door in 45 minutes!

William Graser

Jun 30, 2015

2013 Ford Edge had a rear back up camera problem. Vehicle was under warranty and was fixed at no cost to me. Works great now. Vehicle was left overnight so parts could be delivered. I used the courtesy shuttle which was very convenient. Service personnel checked and verified that there were no recalls on my vehicle. All service personnel were great including the shuttle driver. I especially liked the electronic receipt that was emailed to me!

Charles Skellen

Jun 29, 2015

Staff was pleasant and explained how long it would be and what service may be needed in the future.

Cliff Baker

Jun 29, 2015

Just another oil change and tire rotation. Staff as always are very professional and they estimate wait times accurately. This is why I keep coming back for est. 10 years!Cliff Baker

Daniel Karley

Jun 29, 2015

Your service is excellent The staff is outstanding and they go over and above expectations to assist us .....your customer. Quick Lane is super convenient for folks that have jampacked schedule .It is mainly because of your Ford service staff that we have purchased two vehicles from Van Bortel Dealerships over the past few months. We have recommended to friends relatives and acquaintances any of the Vandora dealerships and will continue to do so It is obvious to us that your customer service philosophies go all away to the top of your company

Nancy Donald

Jun 29, 2015

I was very pleased that you were able to accommodate me quickly as I planned to leave town quite soon. Everyone I dealt with was very pleasant and courteous.

Paige Jablonski

Jun 29, 2015

I purchased a 2015 Ford Focus. I worked with Christin and she was very nice and helpful. She never made me feel pressured to buy the car when I was shopping around which was appreciated. I love my car and have no complaints!

KA

Jun 27, 2015

This is our fifth vechicle we have purchased from Paul. He does an outstanding job with the whole sales experience.

Carolyn Sammann

Jun 26, 2015

The problem was not the service but the poor quality of original tires Ford installed on the car. The tires had to be replaced after 16,000 miles. One of the tires was 'chaffed' causing it to sound like a snow tire. Tread wear was also low on the other tires. This was a Fusion Titanium leased in 2013.

Valerie Barker

Jun 26, 2015

Always friendly and explanatory on all work being done and why it needs to be done.Communication between the customer and dealership (service area) I rate very highly.Have been a customer of VanBortel's for several years and wouldn't even think of changing a dealership.

Norma Rappl

Jun 25, 2015

I made an appointment for an inspection because I needed to get out promptly. I was out of there in an hour and a half or a little less.

Stephanie Geer

Jun 25, 2015

Ford-2015 Explorer. I have had 2 service appointments both have been very good. The staff and Ray the driver have been GREAT!!! Loved Ray. The only negative was I wish that someone had explained if the LF Link whatever that is was still safe for me to be driving...... If that was a factory defect...Thank you,Stephanie GeerVictor

William Adams

Jun 25, 2015

I left my truck at 6:30 in the morning and it was ready by early afternoon. The staff was very friendly and took care of my concerns completely.

Carolyn Reding

Jun 24, 2015

As always rec'd very complete assessment of our service request. Completely satisfied.Guy happened to stop by and chatted with him a bit. We love Van Bortel ford.

Larry Brice

Jun 24, 2015

I am completely sold on servicing my vehicles ('06 Freestar and '06 Fusion) at Van Bortel Ford. The staff is freindly & courteous, the service hours are super convenient, the work is completed by professional mechanics, and the price is always competitive.

dave123

Jun 24, 2015

Pleasure working with Charles Sarritoti and Van Bottle staff meet our requirements. Charles was very customer focussed. This Escape is my wife's first SUV and she is loves it. I've driven it once on a day trip and it exceeded my expectations. Handling(FWD), power (240HP), quietness, ride and comfort were excellent. DaveFairport,NY

Gianni Bussani

Jun 23, 2015

The service was excellent. It was quick and efficient

Laura Coughlin

Jun 23, 2015

My father brought my 2011 Ford Escape in for a check-up as I am about to take a long car trip. The staff were beyond helpful. There were some shock absorbers (or related) needed that would take 4 days to come in, but the parts manager was able to find aftermarket ones. They were able to get my repair approved by my warranty, even though the person had to stay on the phone for about 15 minutes. Needless to say, I cannot thank the staff enough for the work done! Everything was perfect! I appreciate the fact that the repair was done in one day, so that I didn't have to try to find a time to come back during an unusually busy week. Thank you so much! Your dealership has excellent staff, service, and salespeople. A great combination!

Stephen Neu

Jun 23, 2015

A friend has bought many vehicles from your dealership and likes the salesman. Told me that I would be treated well if I tried your dealership and I did. Just bought our second car from Steve and unless we have issues with the car, will buy our next as well.

Susan Mercier

Jun 23, 2015

This is my second leased Escape. I love the car and all the awesome features. Steve Miller has made the process a breeze both times. Van Bortel customer service is above and beyond any dealership we've experienced.

Bettie Hilton

Jun 22, 2015

Service was excellent and staff very accommodating.My loaner was a 2015 Fusion/Hybrid. It was brand new and very clean outside as well as inside.They found out the problem fast why my Engine Soon Light kept coming on/off.Thanks for treating me like a royal customer.

Carolyn Herendeen

Jun 22, 2015

We bought a 2015 Explorer EXT last Sept. We were not happy with it since it was difficult getting in and out, did not have memory seat, had cloth seats which were hard to slide on. I called our salesman, Matt German, when we returned from our winter in North Carolina. He had us come up and look at other cars on the lot. (My husband has alzheimers and I do all the driving.) That first day we settled on the last 2014 Edge that they had on the lot. It was a limited with all the features we wanted and it was in our favorite red color. We picked it up two days later. We have been very happy with it so far (only have 200 miles on it.) And were extremely happy with the service Matt provided.

Denise Chapman

Jun 22, 2015

Paul Bowers is a fantastic salesperson. Paul is incredibly patient, considerate, knowledgeable, and helpful. Van Bortel Ford made the entire car buying experience pleasant. I LOVE my Ford Escape!!!!

Kenneth Snyder

Jun 22, 2015

Van Bortel Ford is the only place that touches my truck, period. They fixed the issues quickly and delivered on there promised timeline. 5 star treatment from an excellent and competent professional and friendly staff.

Martha Porschet

Jun 22, 2015

Late in the day--on a Friday--I got a puncture in a tire. They were so helpful and pleasant when we arrived minutes before closing!

Robert Remilen

Jun 22, 2015

Just stopped in the QuickLane. Was in and out within an hour. Oil change and tire rotation.

Shawn Hannux

Jun 22, 2015

Let me begin by telling you that my salesperson Simo was excellent. His outgoing personality, his knowledge of the vehicles and his attention to detail throughout the experience was refreshing. Simo was great and went above and beyond what was expected. He alone made the buying experience delightful. In fact, all involved with the transaction were great; from the sales manager, the finance manager and even the service group did all they could to make me feel like I was the most important customer in the showroom that day.I was also impressed that Kitty Van Bortel makes herself available to her customers by providing her direct contact info. I guess this is easy to do if you have a great support staff that conducts business as professional as they do.The quality and condition of the 2010 S-Crew Lariat I purchased is superb. I have been a long-time loyal ford customer and this was the best buying experiences ever. I will definitely buy here with Simo again.Regards,

Yolanda Hamlin

Jun 22, 2015

You guys are the best!!!! Thanks for everything......

Gary

May 30, 2015

We dealt with Claxton Wells from Van Bortel ford purchasing a 2015 Ford Edge. Claxton was great to work with. Very low pressure and he worked vary hard to get us exactly what we wanted and worked just as hard to get the vehicle at a price we wanted to pay. Claxton spent a lot of time with us and really cared about what we wanted at a price we wanted. We wound up ordering a vehicle with the options we wanted on it. Our experience was great. At the time of delivery, Matt German spent almost 2 hours with us going over all the features of the vehicle, which were many, and setting up all of the technical / sync options. I haven't had a dealer pay this much attention to detail in a long time. (I have purchased many vehicles over the years) They also treated us very fairly on our trade vehicle.

Evil Czar

May 19, 2015

Working with Matt German on the purchase of my 2014 Transit Connect-Titanium was an absolute pleasure and enjoyable experience. Unlike my past dealings with car salesmen, man was zero pressure, courteous, knowledgeable, friendly and very eager to answer all my questions. His willingness to promptly return phone calls and e-mails really demonstrated his desire to work with me and ensure my questions and concerns were addressed. I feel Matt was very instrumental in my deciding to purchase the vehicle from Van Bortel Ford. Matt was also very fair with me concerning the trade-in of my 2006 F-150 as well as locating additional discounts I was entitled to with Ford. I very much like the arrangement that Van Bortel has with Ziebart as I would have done that anyway without their assistance but it was so much easier and cheaper using Van Bortel as my liason with Ziebart.. Matt was instrumental in my going with the additional extended warranty plan as he was fully capable of explaining the plans benefits. Brandon Wood was also a very valuable resource in displaying the various plan options and associated pricing to me and fielding any questions I had. In conclusion, I am 200% satisfied with my car buying experience with Van Bortel due in large to the interfaces I had with Matt and Brandon. Not to mention I got a great new vehicle!! Next stop: Van Bortel's Service Dept. I have been a loyal Henderson Ford customer for the past 15 years but am willing to see how Van Bortel compares in terms of service.THANKS FOR A GREAT CAR BUYING EXPERIENCE AND PRICE!Gregg Joss2 Bainbridge LaneWebster, NY 14580585-857-4385

Pam F.

May 15, 2015

I had been experiencing problems with my clutch on my 2006 Mustang. In calling the dealership I usually got to, they were not able to get me in til beginning of June. So I had a friend say call Van Bortel and see what they can do. Immediately called, and without hesitation they were able to set-up an appointment for me that same week. Upon arriving to their Ford Dealership on Marsh Road, I was greeted by members of their staff at 6:30am with a "good morning, how can we help you today". Doug Hicks was assigned to me, and immediately asked one of the Service Tech (Steve R.) to take a look at my car to see what he thought, and before I could meet Steve at my car; he had gotten out confirmed it was the clutch, and explained to me (in language that I would easily understand) what the issue was, and what needed to be done. As this is my only vehicle, I let Doug know that I would need a loaner car if the clutch could not be replaced that same day. Throughout the morning Doug called to keep me posted, and when he called to confirm the cost, parts, etc. -- he let me know that one of the parts which was indicated to be in stock was not, but was being ordered, and would be in the next day. He then said, I've already lined up a loaner car for me through a Rental Car Company, and simply need to know what time I could pick up the rental car. Doug let me know what all of the paperwork for the loaner car was done, he could confirm the pick up time for me, and that I was all set. I have never experienced a level of customer service like this before. Very impressedI truly have to say, Doug and Steve throughout the process explained everything to me, and what I could expect. A stressful experienced was truly made less stressful by Doug, Steve, and the Service Dept Team; even Jeff who brought me to work that morning. I would highly recommended Van Bortel Ford to anyone who has a Ford vehicle and is looking for quality service, and a level of customer service that cannot be matched. Matter of fact, I now will be bringing my vehicle to Van Bortel for any and all service needs. You have made a customer for life!!!!

Jeanster

May 13, 2015

I had such a good experience five years ago, I returned for my next purchase. Super respectful sales people who DO NOT pressure you in any way. Totally amazed at the amount of time they are willing to take with the customer to answer questions and discuss vehicle options.Purchase process was super smooth and stress free-loved that there wasn't any "haggling" involved. I had researched what I was trading and buying-the prices for each were extremely competitive. The entire staff made sure I was comfortable with the purchase and followed up with me a few days layer to make sure all was well.No question about it-I will buy from Van Bortel again and highly encourage others to do so as well!

am4356

Mar 17, 2015

My wife and I had a wonderful experience with a recent Ford Fusion purchase courtesy of Charles Sarratori and the helpful staff at Van Bortel Ford. From the initial test drive through to delivery, Charlie took the time to answer our questions and offer suggestions in a truly no pressure fashion. I took the time to solicit quotes from several area Ford dealers, and beyond the fact that Charlie went above-and-beyond in getting us to a number we were comfortable with, I really appreciated his being upfront with us about all costs and being true to his word throughout the entire process. As we have a young child, cutting the total amount of time at the dealership was very important, and in this Van Bortel really excelled. On delivery day, we were in and out the door with all paperwork signed and keys in hand within 1 hour. Simply put, this was the best car buying experience weve ever had, and I wholeheartedly recommend Charles and the team at Van Bortel for your Ford needs.

DJL100

Feb 9, 2015

Once again, Van Bortel exceeded my expectations. I stopped there because my windshield wiper fluid sprayers were not working properly. I didn't have an appointment but drove into the Quick Lane. I was greeted by Kelly who said they would be glad to look at it. While my car was being looked at, she noticed my NYS inspection was due this month and asked if I would like them to do that as well. I ended up being there for only about 40 minutes, my washers were fixed and my car inspected. Try and do THAT at another dealer -- I don't think soThe staff at Van Bortel is awesome and I would recommend them to anyone! Thank you Ms. Van Bortel for a great experience.

a60dan

Nov 25, 2014

Rebecca and Guy exceeded my expectations this week.While technically the "60000 mile" tires I had were not yet worn out (with 1-3/32 of tread to go), there were only 38,000 miles on them and winter is looming.I was given a pro-rated discount a new set of tires. Because the original brand was on backorder, I was given the option to buy a different brand. On top of that, they matched the competitive price for the different brand.It's the great customer service that keeps us coming back (from Chili).

Ktynan

Nov 18, 2014

I just purchased a vehicle through Van Bortel Ford and I was very impressed. Everything was organized and done very professionally. I came from New Jersey to pick a car up. When I got there the truck was parked right out front all prepared along with all the paperwork. I was in and out within 10 minutes. They also pushed to get the rate I needed to meet my needs. Very pleased.

dtracey

Oct 17, 2014

We have purchased 2 vehicles in the past and from our 1st purchase we knew that we needed to look no further for a dealership we could trust. We are anxiously awaiting our 3rd purchase, a new F350 which our salesman Paul Bowers helped us build. We will be purchasing a truck camper in the near future and Paul was very knowledgeable about the "extras" that we needed for a safe truck/camper package. The same day we were making our truck purchase we also asked if the service department could do a LOF on our 2009 Fusion (we were overdue). They happily squeezed us in and asked us if we wanted to have them replace a tail light bulb (we said yes). We LOVE Van Bortel Ford, Paul Bowers and the Service Department!

kathy.joneskaram

Oct 11, 2014

My car decided to die one day after work. Being a single mom with no one here in NY to help I remembered my friend saying what great work Van Bortel did. So I had my car towed there and prayed for the best. I found Rebecca and Andrew helpful, supportive and professional when I was stressed and with no way home. I was given a loaner for the long time my car was being worked on. When I came to pick it up the wonderful people in the cashiers office helped me with the payment and even found my lost jacket. Ryan helped me understand the bill and warranty. Compassion, support and professionalism. Great team, great job and you have a new customer for life!! Thank you for taking great care of me when you could have taken advantage instead. Integrity!! WOW!

valiant70

Aug 27, 2014

I have come to expect lackluster customer service or perhaps one person who acts like they are glad I stopped by. But at your dealership, I was shocked that every single person I encountered was over-the-top pleasant, friendly, and helpful, especially Brandon McKenzie who went out of his way to help me. I watched as the workers interacted with customers and I watched as they interacted with one another. I was impressed by the level of respect they showed one another. Van Bortel Ford is a special place and I will be sure to return for any automotive needs I may have.

calwasco

Aug 6, 2014

I cannot say enough about how well treated I was as a customer of Van Bortel Ford. A well organized and trained sales force and service technicians. Purchasing my new Ford Edge was a very satisfying experience.

kroush1152

Jul 30, 2014

Was looking for replacement lease vehicle. Claxton Wells was very friendly and answered all our questions. The pickup and paperwork processes were very smooth. We are looking forward to a long and beneficial relationship!

Dan Melville

Jul 18, 2014

After a little difficulty I was finally able to see the vehicle I was interested in. Matt German was great and while I haven't bought the vehicle I am interested in I am considering it. They were no hi pressure which I liked.

robv10

Jul 1, 2014

No pressure sales with fair pricing. The staff is friendly and knows their stuff. The service department is top notch. I would definitely recommend this dealership.

Josh

Jun 4, 2014

Van Bortel Ford is terrific. I ordered my F150 from the location on Marsh Rd. and have had nothing but good things to say. I still go there for all my service, they are trustworthy and when they can help you they will. The wait is never too long and if requested they will provide you with a rental car as yours is being repaired. I cant speak more highly about this office and I will certainly be returning there for my next vehicle.

Kitty fan

May 7, 2014

I bought a used Ford from them that, a week later, I decided was not the one for us. Absolutely nothing wrong with the car, just decided that we didn't care for it. Took it back to them and while they were not overjoyed to take it back (who would be?), they certainly did NOT give me any hassle about returning it. The salesman who sold it to me asked me a few questions about why I was returning it (reasonable questions; was not grilling me) and based upon my answers said that they had gotten another used car (not a Ford) in two days ago that I might like better. I did and they swapped it. Oh and they also refunded the extended Ford warranty I purchased from them. Now, the second car cost more than the first (still a reasonable price for it) but they had already agreed to take the first one back and started processing the paperwork before I decided to buy the second one. BTW, the trade-in valuation was also higher than that of the three other dealers that I visited initially. I would absolutely buy another car from Kitty. Kudos to her and her people.

Jason

Feb 12, 2014

Best leasing experience I have ever had. Everything was very straight forward, and the service was impeccable!!! I would definitely recommend Van Bortel Ford to everyone...

klotsberg

Feb 5, 2014

Worst new car buying experience ever, in my life. The new vehicle had more mileage than it should. Also, all the manufacturer's stickers, and new plastics had been removed (as if it was being driven & this was a special order/limited production vehicle). Staff was very uncooperative and disrespectful. Traveled over 5 hours to this dealership, and was met by rude, unhelpful staff. Even told us not to come get the vehicle the next day (driving another 5 hrs to fix some paperwork THEY mis-communicated about!) because 'They will not stay a minute late' (in case I was late). We ended up walking away from this purchase due to the treatment we received. Would not wish my worst enemy to deal with this dealer! Just because they sell vehicles at invoice, does not give them the right to accuse hard working people of identity theft, due to their own internal errors.

mustang lover

Jan 17, 2014

took time for a reply, car was sold, but they sent me e-mails trying to sell me other cars. i had to tell them my only interest was in the mustang two times before they stopped

PeteL

Oct 30, 2013

A wonderful dealership.. They were friendly and honest. I liked honest.

Watchtyme

Aug 22, 2013

It was time for my son to buy a new truck and he had a few things that he really wanted: newer, 4x4, black, a regular cab that the seat can actually recline and an MP3/usb port for his ipod/phone and such. My job, as usual, is to be the facilitator and negotiator. It is what it is with many car dealerships and most buyers dread the thought of the ordeal they'll go through buying a new car. My son didn't want to get taken advantage of and of course neither did I want to see that.Anyway, we did our homework and found several trucks that fit the bill. His range was 25k and finding low mileage recent trucks in nice shape at that price is tough. We assumed that we couldn't get new since the price points were near 40k. We spent alot of time and gas tracking down trucks after we spent hours online.We ended up at Van Bortel on Marsh Rd in Fairport (East Rochester) and worked with Matt German who was their internet guy. I've purchased 3 other vehicles from this location previously under different ownership, but there was always a professionalism present. This was no exception.Upon entering, a salesman approached us and asked if were being helped and all I said was that I talked to the internet guy and he went and got him, unlike another dealership where the rep just said "He's not here, but he'd just turn you over to me anyway." Right away we knew to watch out at that place. My point is that right off the bat the salesman (Clayton) showed us that there was HONOR and honesty at the Van Bortel dealership.The sales staff all wore suits and ties and acted in the kind of manner that I EXPECT when I'm spending alot of money. Suits and ties don't necessarily make for a great experience, but here it seemed as if it was the way it was supposed to be. In fact we were at another dealership that trashed Van Bortel for wearing ties. Really.Matt was as professional as it gets, extremely knowledgeable and friendly, answering every question and making us feel like he, as well as the dealership, was actually GLAD we were there to give them a chance to sell us a truck. When's the last time you were at a store and you knew they were actually glad you were there? Think about that for a minute.So, anyway, Matt found several rebates for us, sold us the truck at 300.00 under invoice, took care of financing, didn't get flustered with tough questions, didn't push us for things we didn't want, and the bottom line was he put my son in a BRAND NEW F-150 4X4 STX for the same price as some 3 year old trucks we had seen with 40,000 miles on them.Every single facet of our "buying experience" was attended to, every question answered and every expectation met or exceeded. This is EXACTLY how car buying is supposed to be and frankly what I expected from the get-go. This is NOT what we experienced anywhere else.

RocCity

Jul 27, 2013

We went to this dealer due to all of the great reviews. Apparently we hit a dud sales person. We ended up ordering. We got the DORA (Dealer Order Receipt Acknowledgement) indicating 8-10 week production. Our vehicle ended up taking 24 weeks. After 12 weeks with no contact from Van Bortel, we reached out to them. They "forgot" to tell us that there was going to be a delay. Communication from sales was HORRIBLE!!!. No returned email, no return phone calls. Only way to talk to sales person is to go in there. Appears to be "hiding" from an uncomfortable situation. Now, I understand the delay is not their fault, but you could at least let your customer know that the order is delayed, and utilize some very basic customer service skills, such as returning phone calls, returning emails, doing what you say you will do. In short, I will never ever ever buy from this dealer again. I will try to dissuade anyone I know from purchasing from this dealer. HORRIBLE HORRIBLE HORRIBLE experience. Worst customer service ever.

Jerry

Jul 17, 2013

Purchased 2013 Ford C-Max from Van Bortel two weeks ago; my wife and I were very well taken care of by salesperson George Lunney, who met and anticipated our every need. I went to a second dealer alone, did a test drive & got a price that was about $2K higher, was treated OK but nothing like the personal attention at Van Bortel which allowed things to be comfortably done in our own time scheme, not that of the salesperson. A+ rating.

Jerry C.

Apr 24, 2013

My first buying experience with Van Bortel Ford was like no other. Before going to the dealership my phone conversations with them were polite and imformative. When I arrived at the dealership to look at my new car I was greeted by friendly sales people who offered me a beverage and a seat while waiting a few minutes for my sales rep. Matt German. I had never been treated like this at a dealership before, what a pleasant surprise. Matt German , a nice young man and extremely knowledgeable explained everything and took care of my needs . If anyone is buying a vehicle, Van Bortel is the place to go. There is no hassle over price and everything is easy. My new car has only five hundred miles on it and I can't wait to go to the service dept. for my first oil change. Jerry

JOE SMITH

Apr 18, 2013

BROUGHT MY 2012 FUSION IN FOR SERVICE AND WAS AMAZED WITH THE OVERALL EXPERIENCE THERE.

Theresa

Feb 27, 2013

Definitely the best buying experience I have ever had. I never felt pressured by any of the staff. The dealership was spotless. The service I have recieved since buying has been above and beyond my expectations. Everyone is always so inviting...I forget that I'm getting an oil change. You wouldn't believe you are in a service area! My sister in law also bought from them, and has had the same wonderful experience. I cannot imagine anyone ever being disappointed, and I'm sure if they are, for any reason, the staff will take care of them immediately. Thank you all for turning an otherwise painful experience into such a pleassant one!

GenXChick

Aug 9, 2012

I spoke with Bob Larabee from Van Bortel about my service experience. He offered me an apology and reassured me that if any of his staff did that on purpose that they would no longer have a job. It is most likely a case of accidental disconnection. They made it right by reimbursing me for the unnecessary trip to my regular mechanic. Thanks for the great service, Bob. I appreciate it!

Happy 75

May 20, 2011

Parked in my garage, my car wouldn't start. Triple A came. Towed to Fairport Ford on April 2, 2011. I rode in the tow truck. The service department was full up but Guy Kalpin took a look at the car. He determined it wasn't anything major. So, instead of having me hitch a ride home (it was late on Saturday: they were open til 8pm) they did their best to work me in. About 1 1/2 hours later, I was on my way; a very happy senior woman.Today I looked up Fairport Ford's telephone number online and came across some very negative reviews which were submitted when the company was owned by Mr. Cortese. I want those who read the negative reviews to know that Fairport Ford has been taken over by Kitty VanBortel. I bought my Ford 500 from Cortese, so I feel very qualified to say there has been a huge change in the way the new management team's customer care is handled.