Used Cars for Sale at Van Chevrolet Cadillac Subaru in Kansas City, MO

Carlas

Oct 19, 2016

I have had great buying experience with this dealership. The salesman are awesome and they know how to get you in a ride with ease. Bought my second vehicle from this place and I am pleased so far!..

Mark

Oct 18, 2016

I bought my Chevy Silverado from Van Chevrolet in July and I love it. Just had it in for its first service (oil change, rotating the tires) and they got it done quicker than promised.

Kenneth Britt

Oct 14, 2016

Always great service. When I get ready to trade for a new truck Vans will be where I will trade.

Ally0414

Oct 14, 2016

Had an emergency situation and Van Chevrolet made it happen...customer service went above & beyond! Salesman Don Hundley was knowledgeable and accommodating. I was provided multiple options and with the help of Mr. Hundley, I found the vehicle that best fit my needs.

Van Cadillac

Oct 14, 2016

I found Van early this year and have been impressed with the service there. They change the oil on my CTS and did this very fast. I actually brought my sister there a couple of weeks ago to buy her new car!

Brianj5

Oct 13, 2016

Every time I come here it's fast affordable and the rep is very knowledgeable, will continue to bring my car here. Everyone is friendly and I feel as if my car is being taken care of.

bscottcpa

Oct 12, 2016

Great personalized service . Tyler was perfect treatment and informed of all stages of the way. He called and explained everything. New tire unexpected but done timely

Charles L Coffey

Oct 11, 2016

Fair and honest I turned in my car. The insurance co said it was a total lost. Van Chevrolet let me retrieve all of my personal items. They told me that they would let me know when the insurance company would come buy. I will bring my new used car there to have it check out

John Streczywilk

Oct 2, 2016

Service Advisor Thomas Lillard did an outstanding job getting my Corvette in for a Missouri state inspection and oil change in a very short time. He also helped me in searching for some tires for my car and called me back with the price and information about the proper tires for my car. Thanks for the help Thomas

Tom

Sep 28, 2016

4th vehicle bought from Van & I keep going back because they can't be beat on price or customer service.!

Bart

Sep 27, 2016

Leased a new Cadillac, Samsung was fantastic to work with.

EdK

Sep 27, 2016

My wife and I had a very pleasant experience in purchasing a vehicle at Van Chevrolet, just over a month ago. We did our research online before driving to the dealership, so we knew what we were seeking. We were politely greeted by Rickey Turner and immediately felt comfortable talking with him. Long story, short: A few days later, Rickey came in on his day off, met at our convenience, and sold us the car we wanted. No trying to sell us something else. Thanks, Rickey!

Rashawynda Smith

Sep 23, 2016

Even though I know I am a hard customer to please I want to say that Jerad took very good care of me and did an exceptional job fixing my vehicle. He is a wonderful employee and he got me in and back and the road as quickly as possible. My many thanks go out to Jerad and his team for their work, patience, as well as dedication to insuring that I got done what was needed. Thank you so very much

Satisfied

Sep 20, 2016

I saw a pre-owned vehicle that I was interested in, so I inquired through cars.com. I got very courteous and prompt replies via e-mail and phone. The car I was hot on was no longer available and I was informed so and the salesman let me know that another similar one was still available but it was not exactly what I had in mind. I very much appreciated their promptness and honesty because it would have been a bit of a drive and time commitment for me to visit their dealership at the time.

norrin fehr

Sep 19, 2016

They Took longer than was expected to change the oil filter and the air filter and also check the alignment but they gave me a loaner car which I was extremely pleased with seen that most the time you can't get a loaner vehicle

Elated Customer

Sep 17, 2016

The new service Van Cadillac is offering is way beyond expectations. My SRX was scheduled to be picked up and a loaner brought to my house at 9:30. At 9:28 the loaner and Van Concierge were in my driveway. Andrew, the concierge, was professional and friendly; had the paperwork ready for my signature and off he went with my vehicle. The service department called me when my vehicle was ready to be brought home, confirming this was a convenient time and, once again, Andrew brought my vehicle promptly to my home. This was so convenient and much easier than having to wait at the Service Desk, if it was busy, to get the paperwork done. Thank you, Van Cadillac, for continuing to put your customers first!

T. Long

Sep 17, 2016

Tyler was a great help and thorough to make sure things were taken care of for me on my truck. Had an emergency repair needed and I was not from the area. I was only in town for a week. I read the great reports on social media about Vans and was not disappointed. If you are in the KC area, don't miss out on the great service provided here. In the end I was so impressed I went back a few days later and bought a new truck from the dealer. All I can say is thank you.

Derick

Sep 14, 2016

Excellent customer service and wonderful time management!!! My wife and I have purchased 3 vehicles from Van Chevrolet and we love them, Thanks VAN.

Ernie Cramer

Sep 14, 2016

Oil Change and Replacement of bad tire.The car has a little over 8,000 miles and the right front tire got a bubble on the side. The dealer came and got our Cadillac Suv and serviced it and replaced the tire with all kindness. Gave us a car to drive and it took any extra day to get the tire but everyone that talked to us was very nice. It was delivered clean and looking great. A Thank you to Van Chevrolet and your team. Great Job

Terry Uetrecht

Sep 14, 2016

Better than I am treated in my own state of Texas. May have to come there every year for car servicing.

ImpalaLW

Sep 9, 2016

I cannot say enough about the courtesy and professionalism of my salesman Rickey Turner. He was helpful, never pushy, and worked hard to get me excellent buyback value for my old vehicle and an unbeatable interest rate. If you are buying a car in the greater KC area, Rickey Turner and Van Chevrolet are the way to go.

Luke Harms

Sep 7, 2016

Omid Nazari, Great guy but could learn a little more about being able to finance someone and not say deals he really can't quite get, but overall nice guy great fun.

Ashley Snodell

Sep 6, 2016

Omid Nazari was my salesman and a great help. I really appreciated the speedy process and the welcoming, friendly atmosphere! Thank you Omid!

Susan Clore

Sep 6, 2016

My experience was enhanced by staffing.I asked that my car be washed. I do not know name of guy who did the washing, he was exceptional.

Kristi Flack

Sep 4, 2016

Omid Nazari, did an amazing job, and deserves a bonus.

Aaron Caw

Sep 3, 2016

Omid Nazari was my salesman, did a great job of doing everything possible to get me in the car I wanted.

CHRISTOPHER DEGENHARDT

Sep 1, 2016

MY SALESMAN WAS OMID AND HE ENSURED THAT WE EXPERIENCED QUALITY CUSTOMER SERVICE AND DROVE AWAY HAPPY

Kimberly Schelp

Sep 1, 2016

Everyone at this dealership is very nice and professional.

TRACYE

Sep 1, 2016

OMID WAS MY SALESMAN AND HE WAS AWESOME. OVERALL GREAT EXPERCIENCE,.

Elizabeth W.

Aug 31, 2016

Omid was my salesman and he was fantastic! I recommend everyone to stop here if they are looking for a used or new car.

Dwayne

Aug 26, 2016

No real true explanation of what was done under recall work.

Carla Bongino

Aug 20, 2016

Jarrett Rash goes above and beyond for his customers. Thank you

JoKC

Aug 18, 2016

My salesman Tim was excellent and made sure that my special situation being upside down in my trade was understood and take care in. The manager of the Cadillac side Tony is incredible and went completely out of his way to find me a special deal and give me a fantastic deal on my trade in. I came out of it with a new SRX at a price that put me back in a situation where I was no longer upside down. Very impressed.

Don & Edie Hensley

Aug 17, 2016

The complete experience at Van Chevrolet Cadillac was outstanding. Our new car salesman, Sam, was professional and efficient in every way in our dealings. We thank Angela for introducing him to us. Sam and Angela are definitely an asset to your company and customers will keep returning to the dealership because of their friendliness and making each one feel special.

Ann L

Aug 16, 2016

Reggie did great job - he was very responsive and knowledgeable. He followed up on a repair needed for the used truck we purchased and made sure to let us know how much he appreciated our business. Thanks, Reggie!

JoshL

Aug 12, 2016

Sam and Andrew were fantastic. The GM was very nice as well. Very knowledgable and helpful in finding me the car that fit my criteria. Would recommend!

Bruce Klintworth

Aug 10, 2016

Great job!They called to remind me of the service.Time was set for convenience.Sent a reminder.

Don

Aug 7, 2016

Before I went to van Chevrolet I called dozens of dealers and showed up to double that!! When arrived to Van Chevy they greeted me and worked with me when others wouldn't! When other dealers found out I had a repo and bad credit they didn't even try to work with me and I was in desperate need of a vehicle! But at can they didn't stop trying to get me a car and they showed they cared and listened to my desires and concerns! They put me in a brand new car and helped me re establish my credit line!!

Ross Huber

Aug 6, 2016

My dealer was Omid Nazari. He was very polite and worked with us to get our "perfect" used car. Facilities were pretty nice though they need a changing table in the mens room.

Ayse

Aug 4, 2016

Don was a very helful and friendly employee. He was honest with the information he provided and got me the best deal he could on my new 2016 car

Megan Trerice

Aug 3, 2016

Omid was an excellent salesman. He was kind, courteous, and not pushy. He was able to work with in our budget. Thank you so very much for making a painful process extremely tolerable. We appreciate it.

Pamela Sue Reynolds

Jul 29, 2016

Sid Boucetta was outstanding to work with. Such a gentleman! Sid worked very hard for me to get this car. Very polite. Cleaned whole car by hand. Made fresh coffee for me and always gave me a cold bottle of water. Sid made my experience here very great here purchasing my car. I would by another car from him.

Ritad

Jul 28, 2016

Everyone from the new GM on down , was wonderful to work with. It was a very stress free buying experience. I would highly recommend this dealer to anyone that is thinking about purchasing a vehicle.

Michael Spencer

Jul 24, 2016

I love going to van chevy to buy our cars they are close and they treat us very well there

RUTH

Jul 23, 2016

ONID NAZARI WAS EXCELLENT I WOULD RECOMMEND VAN TO ALL MY FRIENDS

TiffanyBishop

Jul 23, 2016

This was my first car buying experience. At first I was extremely nervous, but Sid was fantastic about answering all of my questions. I let him know everything that I was looking for and he went above and beyond. I am extremely excited and pleased with the vehicle that I have purchased. My positive experience started as soon as we pulled into the parking lot. We were greeted and welcomed to a very positive environment. I greatly appreciate that I felt no pressure whatsoever. The entire process was efficient and I will be recommending all of my friends and family to work with Sid.

Steve

Jul 20, 2016

Salesman was friendly and knowledgeable of vehicles.

Bill Figg

Jul 18, 2016

ThanksMy frustration is. not with the service but the format of the surveyI bought from Van because I had a great salesman and sales managerThe customer service manager is supurbe The service people fix the recalls or general serviceI get agrivated when I get a request for a survey every time I stop byHope is enough words

Danielle

Jul 18, 2016

I got the car I wanted. Very easy process. Would recommend to anyone.

CDubb

Jul 16, 2016

Good experience overall. The salesperson worked hard to make sure I got a vehicle that was in line with what I was looking for.

Jeremy Woolery

Jul 16, 2016

The service was great and the staff was friendly. They made the buying process easy and comfortable. I wound definitely recommend to friends and family.

JS

Jul 12, 2016

Very friendly staff made the experience less stressful. Special thanks to Jacob Calvert - very helpful and courteous.

Kerwin Holloway

Jul 12, 2016

I had an excellent experience at your dealership. I worked with Jacob Calvert who I believe is close to my son's age, so that helped me in selecting the right car. Everyone was great to work with and Jacob even helped me order some floor mats for the car.

Charlie

Jul 11, 2016

Jacob C was very helpful when we stopped in the other day. He was very knowledgeable and courteous.

Cheryl

Jul 11, 2016

Recently spent time looking a several dealerships trying to decide on a new car - I was very impressed with Van Chevrolet as well as their sales team. Jacob C was very helpful. He was knowledgeable and made me feel comfortable with the process. I would definitely recommend this dealership!

Hancy Nelson

Jul 10, 2016

Sid Boucetta was an amazing car sales man, who was friendly, caring and helpful in the process of purchasing a vehicle. I would definitely recommend Sid to anyone trying to purchase a vehicle.

CR Emery

Jul 9, 2016

My son and daughter in law referred us to you after they had such a positive experience. They bought a 2014 Subaru Outback 2 weeks ago at Van Subaru. They knew we were looking for a new car and said we HAVE to consider Van Subaru. We rode in their Outback and really liked it. Our daughter in law loves her new (used) Outback. Both our kids told us we needed to work with Sid Boucetta because he is very courteous, respectful and provides EXCELLENT customer service! Our kids were right-Sid is amazing. Actually every person we came into contact with at Van Subaru was courteous and respectful. I agree with our children, this is the place to buy a car! We had to have some special accommodations with completing the paper work as we had some physical limitations and needed our children's assistance. Sid immediately responded and accommodated our needs and worked with us and our children to complete the paper work. We appreciate the willingness of everyone there to understand and be responsive to our needs. Thank you for such an incredible car buying experience! It looks like we will be a Subaru family just like our son and daughter in law.

MO Napier

Jul 8, 2016

Iwish I could bought my car on the day I walked in. it took a couple days to reach an agreement. Sid is our sales man , nice people .

Art Albin

Jul 6, 2016

Everything was fine, I had an oil change and tire rotation.

Robin Lane

Jul 6, 2016

The people are friendly and answered all our questions. It was a relatively quick process. We feel like we got a fair deal.It was good doing business with them.

Dexter Hemphill

Jul 5, 2016

Sid was very informative and knowledgeable . He was very concerned about my satisfaction with the transaction. He also made me feel at home and insured a comfortable atmosphere. The deal was fair and to my liking. I will recommend friends and family to this dealership as they treat you right.

Mrs Mac

Jul 5, 2016

Thanks Rickey for helping us buy our Equinox! Really enjoyed working with you. The finance process took a while but they really made sure we were aware of what was going on. Thanks Van Cheverolet, and we will be back!!

T Ott

Jul 3, 2016

Test drove Malibu and Impala. Took Impala home overnight, purchased the next day. Great price, friendly salesman.

Sheri Frazier

Jul 2, 2016

Tyler has worked with me several Times he is always doing what he says he will do. Very pleasant

Angie Bledsoe

Jul 1, 2016

Ricky Turner was very helpful in our car buying experience from the initial visit to the day we purchased. When I came in alone with my three kids, I wasn't sure how the negotiating (and the kids behavior :)) would go. But, it was seamless and a good experience. We would go back.

Tim Hanttula

Jun 29, 2016

Sid Boucetta made the process of buying a car easy and fun. Sid was knowledgeable, polite and very pleasant. The dealership is nice and clean and plenty of cars to chose from. The general manager worked with us on getting the payments where we needed them to be. This is the way buying a car should be like. Thank you, we appreciate it.

C harley M.

Jun 27, 2016

Everyone was extremely friendly and helpful. Came in just looking for something as an emergency, my previously vehicle had died after 229,000 miles. Wanted something in my limited budget. They found a perfect fit for what I wanted and needed within my price range. Love the new Equinox!

Candace Pennington

Jun 25, 2016

Sid followed up with me for a WEEK prior to my visit to the lot. He was diligent, sent me options within my budget for the 'first teen car' I was purchasing for my son. Sid wanted me to feel like family. He would not let me purchase a car he felt was unsafe for my son. I work or Farmers insurance and I will have no hesitation recommending Sid or Van Chevrolet to my customers. Thank you for making this process easy. I will be back!

Matt D

Jun 24, 2016

Van Chevy takes care of their customers. My thanks to Malik and the service department.

Will

Jun 22, 2016

Had some "interesting" experiences at other dealerships while shopping for a used truck while trying to trade my 14 year old truck. The Van used department was very friendly and helpful. Ricky in particular, could actually answer all my questions about the 4-5 trucks we looked at. And when we looked at some a little outta my budget range he did not push the up sale. Very easy to talk to openly, and in retrospect I feel good that I bought the perfect truck for my needs and wallet. No reason to be intimidated by the buying process with this sales staff.

Aaorn Bever

Jun 21, 2016

i saw a car online that i was interested in came to see it and i test drove the vehicle and was pleased with it, it was clean and the engine sounded nice. the customer service was great. it was the typical car buying experience.

Satisfied Customer

Jun 21, 2016

Always great customer service. Our questions are always answered and I would recommendVan Chevrolet to everyone.

Chuck Emery

Jun 18, 2016

Best car buying experience we have ever had! Sid was extremely friendly and genuine. We have had experiences with car salesmen who were "friendly" but not genuine. He treated us with respect and was very thorough when explaining all aspects of the car, completing the paperwork and explaining all processes involved. Sid also infused humor into our experience which made our time at the dealership more enjoyable. EVERY person we came in contact with at your dealership was courteous, respectful and genuinely cared about our customer service experience. We can't praise you enough for giving us the best car buying experience ever! We will DEFINITELY consider this dealership when it comes time to buy another car. Thank you for treating us with respect and kindness.

Glenn Hall

Jun 18, 2016

Sid is a very great car salesman. He made my first car purchase a very great experience for me and I'm very delighted.

Troy W.

Jun 16, 2016

The folks at Van Used side of Van Autoplex in Gladstone are fantastic to work with. I recently had a bankruptcy and they helped me into a vehicle to rebuild my credit. Withot hesitation I'd recommend them in any buying situation. Troy

Alan Oswald

Jun 15, 2016

Sid was patient- taking the time to thoroughly explain all of our questions. I would not hesitate to recommend Sid and Van Autoplex to our friends.

Danny D

Jun 15, 2016

The experience of purchasing a used vehicle was great. Rick was very courteous and professional. The finance segment was very good. All aspects and options explained and the process was expeditious. One of the salesmen even volunteered to set up the hands free phone system. Everyone was extremely cordial. The facilities are very nice. Thank you for a positive experience .

Barry Carroll

Jun 14, 2016

Have most of my service work done here and have always been satisfied with their work both in the service dept. and the collision dept.

MsPaul

Jun 13, 2016

It was an easy experience. From the efficient, friendly and courteous gal who sets the appointments, to Tyler in Service, who was thorough, professional and easily accommodated my additional requests. I always take my cars to Van Chevrolet, not only because I purchase from them, but also because I can trust them...and they are all a pleasure to work with!

Julia Anders

Jun 11, 2016

Sid Boucetta did amazing job. He knew alot about the car and made sure we were satisfied before we made our purchase.

Hal King

Jun 9, 2016

I went in unannounced to have a tire repaired. The service advisor was extremely helpful and the repair was done quickly even though they were busy and it was close to closing time. They repaired tire was mounted and the spare stored properly when I received the truck back.

Joshua Cain

Jun 9, 2016

Sid Boucetta was very helpful and friendly. I tried to rush through the sale and he actually wouldn't let me. He wanted to show me every aspect of the car. Because he took the time with me when the process was over I knew I would be happy with my purchase. I will definitely come back and buy another car from Sid.

Jason Harris

Jun 8, 2016

Tim Barney was extremely helpful and patient while I was learning about all the Volt features. Negotiating was fair and low-key. People were friendly, facilities were impressive. Turned out to be a very pleasant Saturday afternoon.

Greg Denk Sr

Jun 7, 2016

I brought my car to Van Chevrolet because my friend Dave Hosley works there and he will assure that my vehicle is repaired in a timely and efficient manner.

john maasen

Jun 7, 2016

sid did a great job may call him for a beer some time

andrew black

Jun 4, 2016

sid was very helpful got my car approved he helped me keep my job

Greg R

Jun 4, 2016

Sid was knowledgeable and easy to work with. The process of buying this car went about as well as one can reasonably hope for.

Ledesha Carter

Jun 1, 2016

Chris told me that his goal was to make my DREAM COME TRUE; and he did just that! I am overjoyed to have purchased my 2016 Chevrolet Camaro from Van Chevrolet with the help of Chris Lamont! I feel as if he went over and beyond for me to get my dream car! I am forever grateful for what he has done for me!!!! After working with him for over 2 years on the steps I needed to take to purchase this car it finally happened. Throughout the two years he would periodically call me to see how things were going and just let me know that he was still happy to help and looked forward to working with me. He's super funny/ laid back and a joy to work with! I am super glad I met him and I am going to try to send everyone wanting a new car his way. My favorite thing about this guy is that I didn't feel like he was a typical salesman. He sat me down and asked me what features did I want in my car....what color...what year. I don't feel as if he wanted to make a dime off of me but instead wanted to make me HAPPY with the right fit for my expectations. I am so satisfied with my car and hopefully I keep my car FOREVER but if I don't I'll definitely be back to see him! My favorite guy at Van Chevrolet! They are all amazing though! Very friendly/helpful staff! Yaaaayyyyyy me!!! I got my new baby!!!! Thank you Chris!!!!!!!!

Cindy

May 30, 2016

Sid was very helpful / knowledgeable re: his product. Good experience for my wife and I.

Sasha Walters

May 28, 2016

This being my first time buying a car, I was very appreciative and pleased with the service and product I was offered. The sales person, Sid did an amazing job explaining about the car as well as logic and work that goes into buying a car. I am very satisfied.

Love my Chevy truck!!!

May 25, 2016

Sales people were great. Overall it was a good experience. Didn't like waiting between each task and handing of off to another salesman. The wait for the financial person too close the deal was way too long. Need to coordinate and schedule better. Ricky Turner was very good.

Ryan

May 23, 2016

Sid is ambitious and determined to make a sale happen, but humble in how you are treated.

Eric Shaw

May 22, 2016

Sid Boucetta, Good to work with. Easy going. Kept me informed and thru proccess and not pushy. Didnt rush me or pressure me in any way.

Jason Kline

May 18, 2016

Great dealership, great service, and this is 2nd car we have got from Van Chevrolet.

Rhonda

May 18, 2016

Excellent customer service. My car was repaired properly.

ClayMoKC

May 17, 2016

We found a used Honda Element online. I visited the dealership and met Sid. One of the nicest salesmen ever. He took me through the vehicle, made sure I was comfortable with the controls and understood the features of the car. Even though there were lots of cars on the lot, he seemed to be very knowledgeable about the car. I also me Gerald, the used car manager, who at one time worked at a Honda dealership, he was even MORE knowledgeable about the Element. Overall my experience has been great, and they made it so easy, with ZERO pressure to buy the car. We worked a great deal and I ended up with a great car.

Paula K

May 15, 2016

First let me say I went in with an idea of what I wanted and they found THE perfect car for me. Sid was my salesman and he was excellent! The kind of salesman everyone wants to have! There was no pressure to buy but options for me to consider If I was interested. They were patient and very accommodating!

Berina Karisik

May 7, 2016

Sid was great. He was very friendly and did everything he could to get us the best deal.

Debbie steel

May 4, 2016

Everyone there were very nice. I went in just looking, they were pretty pushy and felt overwhelmed at first. But they gave me one heck of a deal and love my car.

Edie

May 4, 2016

Service Writer, Paul Griffin, greeted me immediately and very quickly entered information in the computer. He also informed us of the progress of the preventive maintenance and repairs on our Cadillac. Service Manager, Steve, also greeted me. W are very satisfied with Van Chevrolet/Cadillac.

Bob

May 2, 2016

I corresponded by email and then drove 120 miles to complete the trade. The salespersons involved in the sale were not pushy and easy to deal with.

PNW

Apr 30, 2016

Sid was very nice and treated us like family. He was a little repetitive at times but it was nice to know that he wanted the best for us.

Janet ATS

Apr 29, 2016

Kim Kloth is soo welcoming to me every single time I need help!!! Jarrett Rash does a very nice job on the service needs of my car. And Andrew Bebb who sold the car to me was kind enough to pick up my car and take it in for service.This dealership goes way out of their way to take care of their clients to make them feel good about being a client.

Bob Rudnick

Apr 28, 2016

Great experience, Brent Deal knew a great deal about the car and its features.

Jesse Thomas

Apr 27, 2016

My salesman Sid Boucetta did and excellent job going over the vehicle specs and special features, he made sure i was comfortable with my decision to purchase the truck. he treated me with great respect and did not hassle me at any time. This was a great experience, including my time with the finance manager, he explained my options and provided me with the information i needed to make an informed decision. I am surely coming back to Van when for my next vehicle.

Chuck H

Apr 24, 2016

Had two items on the docket for service ,, they had me in and out much quicker than I thought was possible. I even had the rest of the day to go fishing. Very nice experience

Donney Drew

Apr 24, 2016

waiting area was nice. The service rep kept me updated with what they were doing with my vehicle. Good experience. Will go again.

Carrie Farr

Apr 23, 2016

We had an outstanding visit today. We are first time buyers and we were treated exceptional!! Sid was very nice, very accommodating, offered us beverages throughout our time, offered us food or snack as well. I was extremely nervous about coming in today, partly because of not knowing how it works, and nervous about how much we would end up paying. Sid got me and my husband a great deal on a great SUV, he bent over backwards to ease the worry of all the details and paperwork of buying a new/used car.

Bill

Apr 20, 2016

Less then 30 for oil change and tire rotation. Excellent service prompt and courteous.

Reginald Royal

Apr 20, 2016

Sid convinced me, Reginald Royal, to sit down and go through a professional consultation. I didn't want to for various reasons. I am so thankful I listened to Sid: and sat down. Not only did Sid help me through a difficult credit situation; I actually purchase a new used vehicle and gained a friend.

Stephanie

Apr 19, 2016

Sid was very helpful and understanding and got me what I needed!

John

Apr 19, 2016

We had our car in for immediate, unscheduled service after being vandalized. Vans staff was polite and professional, and coordinated everything with my insurance. Car was repaired the same day. Weve taken it back for regular maintenance recently and again, everything was great. Dead on estimate, job done right and on time. Same day service and I got a free loner while they worked on my car. Ill be back for service for sure and am about to purchase a car from them as well.

Sam

Apr 18, 2016

Tyler Throckmorton was a huge help in getting my Cadillac serviced. The dealership went over and above to handle my concerns in a timely and thorough fashion. I would highly recommend them. I'm confident my next Cadillac will be purchased there.

Ann Metzgar

Apr 12, 2016

I took my car to Van for service. Everything was taken care of and my car was returned in a timely manner.

Mary Nicole

Apr 9, 2016

I had the pleasure of working with Matt Prohaska. He was so helpful, patient and professional. He did everything he could to put me in the car I wanted and I actually had fun during the process. I will be returning, and I LOVE MY CAR! Thanks again!

PrettyGirlRock

Apr 8, 2016

Matt Prohaska was so patient, answered all my questions, helpful and most off all he wasn't pushy. He made car shopping fun and esay. I will be back! And I love my car! Thank you!

Jeanine C.

Apr 2, 2016

This is a great dealership. Everyone is very friendly and buying my new car was actually fun! Since I purchased my car the service has been fantastic. I will stay with Van in the future.

Amanda Nordblad

Apr 1, 2016

Sid Boucetta was great! very friendly and helpful throughout the buying process.

Marie Wallar

Mar 30, 2016

Awesome people...Sid Boucetta was outstanding as well as Bob in financing. That is why we came back to Vans.

Sarah Freeman

Mar 30, 2016

Positive experience, our salesman was awesome and easy to work with.

Lisa Rittmiller

Mar 27, 2016

Best service around, I would recommend to everyone.

MMJ

Mar 27, 2016

Sid Boucetta was our salesperson. He was very professional, knowledgeable, and helpful.

Angela

Mar 25, 2016

Everyone was very nice and helpful. Sid was very patient with us and helped us make the right decision for my new car. Wonderful service!

erick

Mar 24, 2016

Overall had a great experience, no pushy sales people.

Debbie

Mar 23, 2016

Tyler was very helpful and kind. The repair is not complete since we are doing an oil consumption test. After that the repair should be complete. The reason I left some questions not. applicable. Tyler worked hard to get the recall work completed.

Alice Dearing

Mar 22, 2016

Sid Boucetta was a great sales person. He was very informative and helpful with all the information we needed to make our decision. Very personable.

Paris

Mar 22, 2016

The person who helped me, Sid Boucetta, was very friendly and helped me find a great car that suited me! We went on a test drive and he told us everything about the car. Then while buying we got to look at the car fax, great honesty!

Henry

Mar 20, 2016

Myself and Wife purchased a 2015 Impala from Donnie Rayborn and Sid Boucetta,we first couldn't find a car on the lot so they found want we wanted exactly and was perfect both in price and customer service.They made buying really easy and to fit our budget. Thank you for having professionals.

al hespen

Mar 19, 2016

great servce from sid boucett good friendly salesman very imformity nice guywould reomend to others nice facaity

Anon

Mar 19, 2016

Fair, firm, and fabulously generous. Would like to work with again.

Glenn

Mar 18, 2016

Brent and John and managers did everything they could to make a good car purchasing experience.

Tj

Mar 18, 2016

Sid Boucette was awesome! Super energetic, really knew what he was talking about. I felt no pressure to buy from him, and he really made the whole process easy! I would definetly buy from him again, and recommend Van Chevrolet Cadillac to everyone

Teresa

Mar 16, 2016

Was greeted promptly, given my options and offered a ride home if I didn't want to wait. Driver was pleasant and quickly took me home.

Marie Duermyer

Mar 15, 2016

Always fast & friendly! always in & out! love the popcorn and water that is available foe the customer.

Marcy

Mar 14, 2016

I would definitely refer a new buyer to this dealer, service is excellent!!They even wash & Vacuum your vehicle for you.

Alfred Eason

Mar 12, 2016

Outstanding service thanks for the loaner while my truck was being repaired.

Andrea

Mar 11, 2016

Several cars to select from and treated with respect. No pressure to purchase.

Aaron

Mar 8, 2016

Our Friend Sid Boucetta was fantastic. He took excellent care of us and treated us like family. We couldn't be more satisfied with our experience. Thank you Sid and VAN for your outstanding customer service.

Norma Reyes

Mar 4, 2016

Sid Boucetta was amazing. He made my car buying experience painless and effortless.

Annie

Mar 2, 2016

Got exactly what I asked for with no problems. Was able to get a car to use for the day as well.

Camaro FaN

Mar 2, 2016

The process with Sid Boucetta was awesome from beginning to end. He worked really hard to provide me with what I wanted. The car was everything we wanted and he took the time to go over the car from every angle. I drove off the lot confident in knowing everything about the car was throughly explained. The price was perfect for us. My fiancee and I are extremely thrilled about our new purchase. Thank you Van Cheverlet for having employees that are patient and very helpful. They weren't pushy and it was very very appreciated. I would definitely purchase a car from them again.

Carolyn & Charles Mejia

Mar 1, 2016

Good experience and enjoyed working with everyone at Van Chevrolet Cadillac

DJ Foster

Mar 1, 2016

I have had my car serviced at this location for many years and am obviously satisfied or would not continue there. The service department employees go the extra mile in courtesy and explain repairs needed, expected costs, and when finished, the actual repairs done.

James Masters

Feb 29, 2016

Very good !! The best buying experience, very professional dealership. Will purchase at Van Van in the future. Will recommend to family and friends. Service is excellent. ,,,,

Jerry Applegate

Feb 29, 2016

Only problem I ever have, is the parts department usually does not have the necessary part in stock and it has to be ordered.

John Cascone

Feb 29, 2016

Overall a great car buying experience. The manager, Don Raybourn was extremely helpful and courteous. He went the extra mile to assure a professional experience. I would highly recommend Van Chevy and Mr. Raybourn...this is how a car buying experience should be. Professional and courteous. The finance department was also helpful and professional-Jonathan did a great job in putting the paperwork together for me. The salesman Paul was also professional and helpful.

Nancy J Redfern

Feb 29, 2016

I had my car in for engine light issues pertaining to reduced engine power. I had taken my car elsewhere, was $109.00 for diagnostics and they weren't really sure what the problem was. The dealership was able to diagnose the problem. Relayed their findings explaining the cause and actions necessary to correct it.Tyler Throckmorton was my service rep, he was courteous, helpful and was upset that I had been charged for the diagnostic with no resolution offered by the other company. I am an older person with limited income and he went out of his way trying to minimize the expense for me. He alerted me I will be needing a brake job in the near future As soon as I recover from this expense I will be taking my car to your dealership, for the brakes. .Once again the service provided was exceptionalThank you so much,Nancy Redfern.

beatrice hubbard

Feb 28, 2016

I was greeted by a nice, knowledge young man - Paul Griffen, Jr., at the time of my appointment. Car was serviced as expected and I was notified by Paul that my car was ready for pick up. Paul could not have been more courteous. Thank you.

Clint

Feb 27, 2016

Needed warranty work done on my Chevy pickup. Work was done quickly and was given the use of a new pickup for a loaner.

Candace

Feb 25, 2016

Bought a 2016 Chevrolet Cruise and got a great deal, they were easy to work with and very professional. I definitely will be back when I need a new car again.

nick sevin

Feb 24, 2016

Wonderful experience, we have purchased 2 vehicles in the last 2 years from this dealership, I would highly recommend going to Van Autoplex for your next vehicle.

Roger444

Feb 24, 2016

I had the best experience buying a car this evening at VAN Autoplex. My Sales Consultant Sid Boucetta was amazing. Excellent customer service beyond words. Extremely friendly and made you feel like you were with family at home. I will tell family, friends, & strangers to do their next car, truck, or suv purchase with Sid at Van.

Sarah

Feb 21, 2016

Side Boucetta was great! Got me the car I wanted, I would highly recommend everyone to get a car from him!

Dana Garrett-Leavey and Franklin Leavey

Feb 20, 2016

Sid Boucetta was great and made sure we felt comfortable. He is the best he found my husband a truck he liked and in our price range. Sid was an amazing guy and he was making sure all of us were happy. He made sure everything was in order and he also was an amazing guy to go for to get a vehicle. The truck I have from them is excellent and my husband and children love it. Thank you for all the help and finding me and my husband a great vehicle.

Duncan

Feb 18, 2016

Sid was great. He was very professional, polite, was willing to work hard in extremely tough situation to get the best deal he could for us. He treated us like family and was very knowledgeable about the car we looked at. He answered every question and never got frustrated with us. The entire experience at Van was great, everyone there worked very hard to get us the best deal they could that fit in our price range. Also the popcorn was very good.

Jamie Bergman

Feb 18, 2016

Made the whole process easy. Went above and beyond to answer all my questions and make sure that I fully understood the process.

Nameless

Feb 18, 2016

I made an appointment on Friday afternoon for Tuesday morning drop off. Arrangements were made to get a ride into work and so far everything went as planned. I received a call after noon that they weren't going to be able to get my vehicle in for service, too busy. I went and picked up my car and will NEVER go back for anything.

Don

Feb 17, 2016

The car-buying experience can be a knock-down, drag-out affair. This wasn't. The salesman, sales manager and finance people made it a quick and pleasant undertaking.

BJA

Feb 15, 2016

Sid Boucetta did an great job with helping me find a vehicle in my price range. The cars I had looked at on-line were already gone with one being sold as we came in. Sid worked to find another appropriate vehicle and worked with the finance department to stay in my budget. I am extremely grateful.

Tamy & Ted Smith

Feb 15, 2016

Fantastic experience with overall Fantastic Results. Van Chevrolet will be my choice from here-on. Great professional experience from Van Staff as well as their internet practices. From the moment we walked into Van Chevrolet the staff was professional, respectful, knowledgeable and willing to go the extra mile. They listened to what we needed and did not push for something else. I cannot remember ever dealing with such an experienced and dedicated staff.

Leonard Hallmark

Feb 11, 2016

Everything about the service was good. The waiting area could be improved.

Bill Figg

Feb 10, 2016

You want 50 + charactersWell I will fill it up with babble Service was goodKim is always outstandingDon't like your survey form

Gustacia Gabriel

Feb 10, 2016

Paul was simply Exceptional! He made sure my experience at Van was one of no hassle, worry free and timely service. Despite my changing schedule he made sure my vehicle was properly serviced, cleaned and ready to go as promised. This is why I will continue to get my vehicles serviced at Van Cadillac!!

golfer

Feb 9, 2016

My service advisor (Paul) is always the best. Have had many positive experiences with them

Francis B

Feb 6, 2016

My car looks brand new again. They kept me informed of any and all repairs as it was repaired.

Jeanine

Feb 6, 2016

Excellent salesman and GM. I will definitely buy my next Cadillac here.

Joan Mainey

Feb 6, 2016

The service as good as usual. Service Tec. was so nice and polite. Service time was good, waiting area was nice.I had bought my Trail Blazer here at Van's and I have continued to have it serviced here as well...

Deb Walker

Feb 4, 2016

Just in for an oil change and tire rotation. Only thing I forgot is to ask them for a valve stem cover that is missing from a car wash. Not really mush to say about service. Thank you.

Vivian

Feb 3, 2016

Love our new truck! Sam & Shawn were great. They got us everything we wanted and then some. The experience was great. Would recommend this dealer to my friends & family.

DUANE V. MURFF SR

Feb 2, 2016

TONY , AND JEFF WAS VERY HELPFUL. ACTUALLY , I WAS IN THE MARKET, AND SINCE I WAS TREATED VERY WELL WHEN I BOUGHT MY WIFE SRX IN 2012. SO I CALLED TO SEE IF ANYTHING WAS AVAILABLE. TONY SAID YES, AND I BOUGHT THE CAR THE SAME SAY.

Karen

Feb 1, 2016

Everyone is very friendly, professional and knowledgeable. They make the experience fast and easy. Also very considerate of your time and needs.

One Happy Customer

Jan 31, 2016

Harvey always does a great job. Great customer service, fast and dependable quality job every time.

Brittany Coffey

Jan 30, 2016

Sid Boucetta was my sales consultant and he did absolutely amazing! He provided great patience, was very welcoming, and went above and beyond to find me a car in such short notice. My dad and I have never bought a vehicle before at a dealership and I felt it was going to be a difficult process, but Sid made the process hassle- free and painless. He was great at explaining all the features of the vehicle and personally showing me how to operate everything in the car. My experience today was great and we will for sure be back for any future purchases

Courtney pena

Jan 30, 2016

They had my car for almost 2 weeks and couldn't get it totally reproduce the noise I hear at least 1 time a day when I have it. So I took my cra back and got home and shut my car off and it made the noise. Stopped for a few days and now it's back so next week my car is going back until late it's fixed.

Sarah Larson

Jan 29, 2016

Great service! They made sure to keep in constant communication every step of the process.

Mags

Jan 28, 2016

Sid made the process easy to trade in and get a new car.

MarineKCMO

Jan 25, 2016

Sid Boucetta was my sales consultant at VAN Autoplex. Very welcoming, great hospitality. He took good care negotiating a great price for trade in and financing a pre-owned truck. I left the dealership confident with my purchase and highly recommend Sid at VAN Autoplex to get you the car you want at a great price.

Whitney Tyler

Jan 24, 2016

Sid Boucetta went above and beyond helping my husband and me find the perfect car for us. After going to other dealers and getting the typical high-pressure salesmen, we found Sid and the Van Chevrolet team very helpful and such a relief to work with. Sid was very respectful, personable, and listened to what we needed and wanted in a car. We will definitely go back for any of our car needs.

John Melcher

Jan 22, 2016

Sid-was our salesman at Van Chevrolet, he provided exceptional service and was very kind to my folks and took very good care of my father who is handicapped as well. We had a great experience, we were in and out very quick unlike past times I have purchased a vehicle. No haggling required, go check them out and you will get the same great service!!

Travis

Jan 17, 2016

Siel provided exceptional service. We came in knowing what we wanted and he did whatever he could to make the buying process as comfortable and smooth as it could get and did a very thorough job displaying the car prior to the test drive opening every compartment and explaining all of the features answering most of our questions without them being asked. During the test drive he allowed whatever time we felt necessary in it and rode along being very personable and created a good rapport without overly pushing the sell. Overall it was a great experience other than the expected long wait that it takes to get these deals done. I would recommend this dealer to a friend and I would recommend Siel specifically. It was a pleasure working with him and Mr. Eckers.

David and Pam K.

Jan 16, 2016

Recently leased a 2016 Cadillac SRX. The process from the beginning was professional and cordial. My husband and I were impressed with our sales-person, Jeff, and the manager, Tony. There was no high pressure sales pitch, but a willingness to listen to our needs and help us find the perfect car. We were satisfied with the price and trade-in value. Since leasing, we have had calls and texts from Jeff, Tony, and Kim wanting to make sure we were happy with the car and letting us know they were available if we needed help. I know we can call if there are any issues (which I doubt there will be), and they will be taken care of promptly. Thanks Van Cadillac for making our first new car purchase in seven years pleasant and enjoyable!

Deb Almazan

Jan 13, 2016

This is our 3rd vehicle within the last 3 years. They treat us like family, there's no reason to go anywhere else. Very pleased.

Mike Culver

Jan 13, 2016

Service Advisor Paul Griffin is excellent to work with and all service was completed as requested.Customer Service Representative Kimberly Kloth always follows up and is very responsive if in need of a loaner vehicle or assistance is needed to resolve an issue.

Ann Metzgar

Jan 11, 2016

Jarrett always gives me great service. He listens to my requests and lets me know when my car is ready.

doug

Jan 11, 2016

excellent service on routine oil change and wheel rotation

Bruce Walker

Jan 10, 2016

Great deal again from a great dealership. Once again Shimar our sales man did a great job. This is our 15th car from this dealership over 25 years and I will not go anywhere else. Great job.

Patty

Jan 10, 2016

I have a 2011 Chevy Equinox with 71.000 miles. My transmission went out. I was without my car for two weeks during Christmas and New Year. I was given a loaner car and kept updated with the progress of the repair. I will recommend Van to my friends and family.Thank you for excellent service!

Sherese Matthews

Jan 10, 2016

Excellent service on my 2013 Chevy Impala LTZ. Thank you again.

Trisha Tate

Jan 10, 2016

They did a great job in the repair! Made it look like a brand new car! Thanks!

Daniel J. Hankins

Jan 9, 2016

My service writer ,who I've stayed loyal to for quite a while, always takes the time that's needed to make sure our vehicles are taken care of whether it's just an oil change or a major repair.

Danielle Sebring

Jan 9, 2016

Exceptional service!Exceptional customer satisfaction!Top notch dealership all the way around!!Purchased two vehicles (first was a trade in for the one I currently have) and they never cease to take great care of us!

Laslo Blasingame

Jan 9, 2016

My first purchase with Van Cadillac, Without a doubt the best buying experience I've had. Jeff is very knowledgeable and made us feel like family. I will recommend Jeff and Van Cadillac to all my friends.

elz523

Jan 9, 2016

This is for service. I went in to Service and told them I needed my key fob batteries replaced. I had this done once before there. I was immediately escorted to the Parts department and told they would take care of it. They didn't have any.. They ordered them for me and told me to come in on Tuesday. I did and they weren't there. They said to come back the next day, but since I wasn't coming from across the street, and had lost some confidence in their professionalism, I decided to wait until Friday so I didn't make another wasted trip. When I got there only one had come in (so at least one wasted trip). Assuming the reason service escorted me to parts was so that the guy behind the counter could install the battery I asked if he would replace the battery. He said " sure, but I've never done it before". So I asked if service could do it. He said I'll call them. Whoever he called from service said "Tell the customer that they will have to do it because they break too often." When I challenged that the reason they break so often might be because they have the inexperienced customer replacing the battery, they said that is why they had them do it. I said 'Thanks for nothing and I'll never come back here again".

Leah M

Dec 22, 2015

Stacey Thomas worked with me to get me into a vehicle and he treated me like a person, rather than a dollar sign. He was polite, personable and professional. I did not feel like I was dealing with a typical used car salesman, or that I was being fed a bunch of words and ideas that I needed to hear in order to make money for the dealership. Due to bad experiences in the past, I went in very pessimistic and a little intimidated by car salesmen but he explained everything with patience. In the end, everything turned out just as he said it would and I'm very pleased with my purchase.

cadybryan

Dec 21, 2015

I purchased a used car from Van Chevrolet on 12/17/2015. It was a Ford Mustang GT with only 8k miles on it. After a nice test drive, we began discussing trade and warranty information. Though my car had very low mileage and was in great shape, the factory warranty had expired due to the time since the original purchase. The salesperson, nicknamed "Tall", for the used cars department was phenomenal. Of course the dreaded visit to the finance office seems scary, Jonathan Ekers was very pleasant and helpful. He got me a great rate, great trade-in (yes, that is possible) and an awesome deal on an extended warranty.

Jack W

Dec 17, 2015

I have bought several cars in my lifetime at different dealerships and none exceeded the knowledge and professional customer service of my salesman, Sid Boucetta. Sid made sure that i was comfortable with every aspect of the deal from start to finish. Excellent job.

Doug Komup

Dec 6, 2015

Recently purchased a Used Chrysler from Van and was really pleased with the help and knowledge by one of the salesmen, Stacey Thomas. I would recommend him personally and Van as a whole to a friend.

Ashley F

Dec 5, 2015

Great dealership and customer service! Sid Boucetta was my salesperson and was very friendly and helpful to me! He was very knowledgeable about the car I was there to purchase and took the time to show me how all the bells & whistles on the cadillac work! I was in & out in no time with my new car!!

Holly

Nov 27, 2015

I had the pleasure of working with Jacob Messer on the purchase of my first Chevy product. I have been a long-time loyal Ford customer but my Equinox proved to be the best fit at this time. Jacob made the whole process as seamless as possible. My only suggestion for improvement would be to look for ways to speed up the entire process. We were there for around 3 hours and that was with a lot of prep work on my end so I had a pretty good idea of what I was getting. I think the additional warranty that is offered is a great feature of these cars and is really making the Chevy brand appeal to me that much more. Another plus, is that I was missing the front license plate holder for my new Equinox. Jacob told me he would get me one ordered and take care of getting it installed for me but it would take a few days. I got a call the next day and he had one for me ready to install already. I was very impressed with his attention to customer service. This seems to lack in so many establishments these days. He was an absolute pleasure to visit with through the entire process and I would highly recommend him and Vans to others. I do believe that barring any major issues with this car, they may have turned this gal into a loyal Chevy customer, and especially a loyal Vans customer.

Jim Masters

Nov 25, 2015

Awesome experience! Great salesmanship with all of sales department. Lots of knowledge and information to make the process worthwhile. Will buy cars from this dealership in the future. The closing of the purchase was very informative. Will recommend to all family and friends !!

Van Chevrolet

Nov 22, 2015

Stacey Thomas the sales Consultant was excellent. Never felt pressured. Was patient and worked with me. I highly recommend him for Pre owned assistance!

Natelh

Nov 16, 2015

just a heads up for people; make sure you get all your paperwork before you leave. Bought a used car that was supposed to be GM certified; it wasn't, I wasn't given any paperwork they would mail it to me. Since this was second vehicle I bought from Van I trusted I would get it and that I would be taken care of. When I took it in two weeks later not only was not gm certified their service department had no record of servicing it or certifying it. Make sure you get something like this before you leave the lot because you may never get or have legal proof that it has the GM certified warranty. My last gm vehicle had a GM certified checklist. I never gotThat on this vehicle. They haven't made it right and have intention on making it right. Let me be clear they promised that everything had been done and that it was what they said it was. I should have gotten everything before I left May my mistake help you with your decision.

Patricia Leonard

Sep 26, 2015

Chris was great--very professional, friendly, and super helpful! I have contacted him a few times with questions, since my purchase, and he has always graciously taken the time to answer all of them either through email or by phone. It was a pleasure working with Chris! He made my trading for the Cadillac a very positive experience! I love my car!!!

kqinkc

Sep 19, 2015

Great overall experience, had my car repaired after accident. They did a great job.

Happy customers, Ted and Maria

Sep 16, 2015

We had the best experience purchasing a new Chevy Impala. Heidi listened to our needs, with no sales pressure, I want to recommend her and Van Chevrolet to everyone who wants a pleasant experience.We had a terrible experience with Cable-Dahmer and almost purchased another make of car.Maria and Ted Guthrie

Marsha Smith

Aug 16, 2015

Heidi and everyone was amazing there. She was so patient and nice. When I walked in, I felt welcomed and everyone was so warming, instead jumping and pushy all at once like other dealerships. I would definitely be back and tell all my friends to come. Thank you so much Heidi for finding my dream car!!!

birdhunter

Jul 26, 2015

I had a budget to stay with for a used car the sales and general manager worked quickly to get me into a car of my choice

Gerri69

Jul 8, 2015

They have been great to help me! Especially Malik who was my go to person. He did everything possible when I was having problems caused by Firestone. And again this time when it was an emissions problem. The who crew was absolutely great! Thank you all.

Fredbird

Jul 1, 2015

We recently purchased a vehicle through the used car department at Van Chevrolet. This was our first experience purchasing from this dealership. We had a very positive experience overall with Van, from the initial introduction through completing the purchase in the business office. The salesperson we worked with was Jamey Bentley. Jamey was very professional, respectful and friendly. He helped make the entire process smooth, simple, quick and pleasant. Jamey was great to work with and I wouldn't hesitate to refer any of my friends or family to him when looking to purchase a vehicle.

srxowner

Jun 29, 2015

It was a pleasure to work with Jeff Stever at Van Chevrolet Cadillac during the purchase of my Cadillac SRX. Jeff is very knowledgeable on all of the Cadillac models, and is a low-pressure salesman. Thanks, Jeff, I'm enjoying my new SRX!

Never Again

Jun 26, 2015

I actually went thru the State Attorney General's office with specific complaints. We had a pre-approved interest rate with our Credit Union, but it didn't happen with the initial sales. We initially refused the extended warranty, only to be told we would get a better interest rate if we took it (which was said in an office that we were advised the transaction was video and audio taped). We added the sales tax to the loan, which Kansas Dept of Revenue allows, however the sales manager did not write up the contract indicating that detail. My local Dept of Revenue had me go back to the sales manager to ask him to break down the vehicle cost specificially so we would not have to pay sales tax on THAT part of the loan, but the sales manager refused to do so, and we ended up paying sales tax on approximately $2000 we wouldn't have otherwise. The window sticker (and our opinion - the salesman), gave us the impression there were options that were supposedly on the vehicle, which we later discovered were not on the vehicle. We were not given all the paperwork regarding the extended warranty, and I subsequently had to return to the dealership to get all the pages, that had instructions on how to cancel it, which I summarily did, waiting approximately 3 months for it to be credited off the loan. We had to refinance thru out credit with the much lower interest rate we had prearranged with our credit union before the actual sale happened, with the credit union affirming we were not given correct information by the sales manager. Although Van Chevrolet did cooperate in communicating with the Missouri Attorney General's office, it took nearly a year for a resolution. Ultimately the Attorney General's office arranged a settlement and we got $150. In my opinion, not nearly enough for what we went through. I will never do business with Van Chevrolet or any of their affiliated dealerships again.

dissatisfied26

Jun 12, 2015

I have been a customer of Van Chevy many times over the years. It is located a few blocks from my home, so even though the service has usually been poor to substandard, I'd gone back. But I will never go back. Scheduled today's appointment two weeks in advance and they weren't even going to be able to get to my car today. I had a service air bag light and a heating/cooling fan damper problem. They suggested I leave it and RENT A CAR!!!! They hadn't even run diagnostics by 1:30, I left it at 8:15 am. When I went to pick up my car no one came to talk to me about my dissatisfaction. In fact, they all acted like I had the plague. I wasn't irate or rude or yelling. I told them I was dissatisfied and would never come back. And my goal is to share that message with as many people as I can.

LINDA

May 20, 2015

WOULD RECOMMEND THIS DEALER TO ANYONE. PROMPT, COURTESY, PROFESSIONAL AND CLEAN. HAVE TAKEN MY CAR THERE FOR YEARS, THEY KEEP IT RUNNING.LINDA

Crystal Garcia

May 20, 2015

Bought a $10k used car and have had nothing but issues with it. They give you a 3 month, 3k miles warranty which we have used. Today though, we were told it would be $1350.00 for this latest repair, and they wouldn't warranty it. We have only put 2700. miles on this car and its been broken 4 times. We traded in a car with 300k miles that did not have any of these issues. A good dealership would warranty this issue seeing how we have had nothing but issues since literally the day after we drove it home.

Nate & Angie Atkinson

May 1, 2015

Angie and I were well taking care of on the sales service and delivery of are truck thank you all for a job well done. The Atkinson's

SCAMMED

Apr 10, 2015

Van Chevrolet-Cadillac, AKA: Van Autoplex of Kansas City. My wife purchased a vehicle there and was subjected to their "SPOT DELIVERY SCAM"She was later scammed again in financing by Adam Fanning. He insisted that she purchase a service contract (6 mos./6000) even though the vehicle came with one (3mos./3000). She DECLINED all Service, Gap Coverage, Life Ins. etc. Adam however, felt it necessary to deceptively and unscrupulously add it into her contract!The Dealership refuses to honor their "We Owe" list and a host of other problems.After ignoring and dismissing her for days ,Van Auto-Plex finally returned a simple call.Blake E. Fanning- General Manager, was unprofessional, disrespectful, and conniving when speaking. He was angry that we caught his son's deception. He had the gall to call US xxxxxxxx for wanting the situation rectified. We continue to be told lie after lie.BUY A CAR ELSEWHERE THIS PLACE WILL STEAL FROM IT'S CUSTOMERS IF GIVEN A CHANCE!!!!

Joni Cruze

Mar 31, 2015

The salesman was Marshall is AWESOME, everyone was very nice and helpful, very clean even the service area I am totally satisfied, will definetly recommend!

Reddog

Mar 27, 2015

Chris Lamont provided us the best Car Salesmanship experience ever. My wife and a I felt easy and non pressured during the whole process. We were totally satisfied with the outcome and our new Chevy Cruise purchase. Chris worked with us and our situation above and beyond what I expected. We had fun doing it all at Van Chevy. I'm now familiar with Staff and where to go within The Dealership too. Chris is very Professional and Customer oriented. He put himself on our level. We are happy and driving. Thank you all The Diers Family

Torenzo Ewing

Feb 3, 2015

I went in just looking to see what discount that my company offered off of new vehicles. I left with a new Bruce and a new outlook on Chevy dealers in Missouri. Not only would I recommend everybody in my family to Andrew Bebb. When I look to purchase a new vehicle in a year I'm going back to him. Thanks again

Patricia Adams

Jan 23, 2015

I just purchased my first vehicle from Van Chevrolet Cadillac, with Vince Santoro as my salesperson. What a professional Mr. Santoro is; what a beautiful dealership -- with a wide inventory and lots to choose from. Mr. Santoro knew his inventory well, and he knew what I was interested in. Mr. Santoro had several vehicles ready for me to test drive that met my criteria, and he made sure that every minute was well-spent. It is evident that Mr. Santoro enjoys dealing with people, because he is full of energy and always smiling -- so pleasant to be around. I must say that I was a bit nervous while test driving, but Mr. Santoro had a test-drive path planned that didn't go into areas I was unfamiliar with, but that would allow my husband and me to see all of the vehicles' available features, for example, he made sure we drove on the highway as well as on residential streets, with good pavement and poor pavement. This made sure that I got exactly the features I wanted in terms of safety and performance. It was not only informative, it was fun! And what a delight to be matched up with the perfect vehicle for me. I cannot wait to do business again with Vince Santoro and Van Chevrolet Cadillac. I've already recommended Mr. Santoro to friends, and will continue to do so. Thank you, Vince Santoro, and thank you to the team at Van Chevrolet Cadillac. I could not be a happier customer! Oh ... and they have fresh popcorn in the showroom -- nothing wrong with that!! :)

KC

Jan 16, 2015

Most dealers use a nice large room meant to make you want their new car, not this place. We walked in and had to find someone in a tiny building that was dirty. It had all the character of an unmaintained dive bar. It was the dirtiest major dealer I have ever been in. We wanted to see one car and "the other people" had the keys. Except it was sold and they left it on their website. They need to spend some of their money on caring.

Dissatisfied

Jan 11, 2015

I bought a 2012 Sonic from another dealership and purchased a 2 year warranty with it. After 2 months the check engine light came on and being under warranty I took it to the closest Chevy dealership to my house. I went on-line and scheduled an appt for 1:30 on a weekday to have the car checked out and have an oil change, when I took it in I had to stand around for at least 10 minutes before anyone noticed that I was even there. When I finally was acknowledged I was asked if I was going to drop the car off and I proceeded to tell them that I just wanted an oil change and a diagnostic, which should be 30 minutes tops. They told me it was a little late in the day, mind you it is 1:30 in the afternoon, and they still had 3 vehicles in front of me. I of course left disgusted and took it to my mechanic to have it diagnosed. Within 10 minutes the mechanic that looked at my car, who just happened to have come from Van Chevrolet and left because of the poor management in the service department, told me that I had a warped valve cover and to take it to a Chevy dealership to have it replaced because it is covered under the Chevrolet 100,000 mile warranty. So I took it back and again after 10 min of again being mistaken for a house plant I was asked if I needed help. I told them the situation and they told me they would look at it and if there was something wrong and I wanted to have fixed somewhere else it would a 99.95 charge (a little steep if you ask me). I reluctantly agree and we will see how it turns out, but I am not holding my breath.

JKK

Jan 7, 2015

Walked up to showroom and the exact model I was looking for was sitting right there. My salesman was very courteous and helpful. Made the entire experience very easy and I drove off with my new truck that same day!

sduckworth1972

Jan 5, 2015

I will recommend this dealership to anyone that feels that their mechanics are not above and beyond what you'd expect from " qualified mechanics " I went in for alignment today and although I wasn't able to have it done due to worn parts. The mechanics noted everything that I already suspected needed to be replaced and noted nothing that had already been replaced by me. I was charged the full price at the time of the service and after speaking to Blake Fanning GM and Steve the service manager they offer to let me fix my issues within a 30 day period which I feel is sufficient enough time to do the needed repairs and I will not charge me again for the alignment. Thank you Steve and Blake. I also want to mention I was sitting in the dealership waiting room and a shuttle driver for the dealership asked me if I needed a ride anywhere. I didn't need the service, but it sure is nice to know that I'm not stranded waiting on my vehicle to get repaired. Highly recommend Van Chevrolet on Vivion Rd. and if you have a issue they will go the extra mile to make sure the customer is happy.

Kratofid

Dec 14, 2014

I bought a 2010 Chevy HHR from Van Cheverolet on Saturday. Ron Smith was our salesman and he gave us a great deal on our car. Matt Lopez gave us a good deal on our trade-ins as well. I would recommend contacting them if you want to purchase a car from Van Cheverolet.

Susie Johnson

Dec 11, 2014

I leased a car from Van Chevy on Vivion RD. The leasing manager out right lied said I would never have to pay sales tax or personal property tax on vehicle. My granddaughter was right there with me and she even said wow I am going to think about leasing from now on. I just received a bill from the finance company saying I owe $920.00 dollars. I am so upset about this. They will say and do any thing to make a sell. The reason I leased was cause of no taxes or personal property tax

beth.philbrick1

Dec 6, 2014

We had a very good experience purchasing a new car from Van Chevrolet. The sales staff was extremely knowledgeable about the different models and their features. Chris Lamont was the salesman we worked with. He explained all the options and listened to what we wanted. No high pressure, just listened and gave information. I would definitely recommend going to this dealership and we will return when we are in the market for our next vehicle.

Ffmedic106

Nov 21, 2014

Wow I just got screwed out of a 100.00 for absolutely nothing. I had a 1030 appointment and showed up 30 min early. I advise them what I'm therr for getting ready to drive to florida and need it all checked out plus some other concerns. At 2:30 I get a call saying they are running behind and they wont be able to look at my vehicle. I said wow unbelievable I'll come get it. 10 min later voicemail mysteriously the tech just pulled it in and they will get right on it. 4:11 I gry called back to be told you need a new motor mount and they will need it longer to check the differential. So out of a list of 8 things nothing was don't exceot diagnos a motor mount. Then I'm told well you can reschedule it for the other stuff when you get back.. ARE YOU SERIOUS!!!!!! Absolutely not will I darken your door step. Then they had the Gauld to charge me $99.00 for that crap. I'm still speechless by this. I go to pick it up and the service guy wouldn't even come around lol. Walked past me twice never acknowledged me. Screw me once my bad NEVER AGAIN! To those that want to use thrn for service DO NOT DO IT.... Hendricks from now on

R. M. Hering

Nov 13, 2014

Everybody was courteous polite and efficient. The waiting areas were excellent. thank you.

fas5150

Nov 1, 2014

I was called when my parts were in I dropped off the car my loaner was ready three days later all done. I will be back. Thanks Jarrett great service.

Michael P.

Oct 30, 2014

Chris L.-Sales, Chad-Sales Manager, Chris D.- Sales Manager and Mark-Finance: Made my second purchase in 2 years with VAN an even smoother experience. Negotiation was fair and expedient. I thoroughly enjoyed the experience and enjoy my new car. Great job Guys Everything I asked for was addressed and the process was improved upon for this second purchase. Jarrett in service did an exceptional job making sure my warranty work was completed in a timely fashion. I also want to say VAN provides excellent loaner vehicles while your warranty work is being preformed. Thanks Again For a pleasant buying experience.

Virginia Long

Sep 25, 2014

Second time in a row with poor service. Only reason I returned was for Malibu recall. Whether it was fixed correctly or not, I can't say. However a panel was not replaced correctly and has fallen off. Van definitely does not have the quality of service as was always demonstrated when it was Courtesy Chevrolet.

Van Cant

Sep 2, 2014

The salesman Tony was very rude. Tony is very arrogant for being a car salesman. This guy cost you my business. I was very happy and purchased my Cadillac from Greg Motors in St Joe.

Kevin

Aug 30, 2014

I had a 2003 Chevy Avalanche I bought from a 3rd party dealer. I was in over my head. They helped me get out of that truck with the MAXIMUM value to pay off the current loan I was in. We walked the lot and they knew about my previous experiences and credit history. Not ONE time did they lie, manipulate, or falsely give me hopes into getting a new car that did not meet my needs and wants. I cannot thank the sales staff, managers, and finance department for helping me get something more reliable. I am forever in their debt and will be back to purchase a new truck in the future. Thanks so much at everyone at Van's Chevrolet for your professional, courteous, and understanding. atChris Lamont<---- Thank you bud!

Tcore999

Aug 30, 2014

I had a 2003 Chevy Avalanche I bought from a 3rd party dealer. I was in over my head. They helped me get out of that truck with the MAXIMUM value to pay off the current loan I was in. We walked the lot and they knew about my previous experiences and credit history. Not ONE time did they lie, manipulate, or falsely give me hopes into getting a new car that did not meet my needs and wants. I cannot thank the sales staff, managers, and finance department for helping me get something more reliable. I am forever in their debt and will be back to purchase a new truck in the future. Thanks so much at everyone at Van's Chevrolet for your professional, courteous, and understanding.

CB

Aug 19, 2014

Great dealership. First class customer service. They will do whatever it takes to get you in a car and a car that you love

Linda Sweat

Aug 14, 2014

Excellent work as always. I have been going to Van for a long long time. Jarret Rash was excellent and will ask for him next time I'm in.

Cindy Burt

Aug 7, 2014

The service to my vehicle was perfect, picking up my vehicle was not so good. While I was paying the cashier the 2 servicemen helping me left and no one went to get my vehicle and it took a while for me to get help and have my vehicle brought up so I could leave.

valleytiger

Aug 4, 2014

I found the dealership and staff to be knowledgeable and friendly regarding the purchase of a new vehicle. I would recommend anyone looking for a vehicle to check out Van Chevrolet Cadillac.Great people and a great buying experience!

Not a Van Fan

Jul 31, 2014

I found a newly listed truck on their site and contacted them immediately due to model, year and price (remember price). Set up an appointment to meet them and thought all was good. The truck was new to them so it wasn't ran through detail yet which was perfectly fine. The salesman and I had a good time talking about the truck and we discussed any discounts and things they would fix, thought all was good at this point. We went back to his office, talked over some things and I requested the final price. He came back with the price I found from their website. I looked at the itemized list and the price was much higher than on the site and after discounts we discussed it ended up to be the price listed on the site. I informed the salesman of this, he talked to his manager and they would honor the price on the site but no additional discounts. I drove 40 minutes to this dealership and was told it would be waiting for me by the time we got there. Not exactly, we walked through the main building, then the service and detail departments, out the back door and into the lot not too many people will ever see. I really didn't have a problem with this but originally thought it was interesting it wasn't ready but I was originally in a good mood. In the end, when I was informed it was the price on the site even after discussing the additional discounts I got up and quietly walked away. By the way, one of the discounts was for military. Apparently they can tell you that they do give a military discount and even how much they will give, but then take it right back and give none.

central scrutinizer

Jul 28, 2014

I traveled from New Orleans to KC to get the Vette that I wanted that Vans happened to have in stock. I basically bought the car over the phone on a Suturday. My salesman Mike picked me up when I arrived in KC at 7:30 am on Monday and I was on the road home before 11. They were also able to beat the 2.49% interest rate I had arranged with my credit union. Other than trying too hard at trying to sell me the extended warrenty, it was a very plesant experience dealing with Vans.

Malibudriver

Jul 11, 2014

Loved being able to set up appointment on-line. Service rep was friendly, informative, and courteous. I had about a two hour wait before he told me the diagnosis; fortunately, I had brought work to do. The waiting area was pleasant with tables and comfortable sofas. They had the necessary part in stock so the work was finished up quickly. Fortunately, I had a coupon that reduced the final bill.

MaryKC

Jun 25, 2014

I had a 2pm appointment for a state inspection. I got here at 1:40pm, it is now 4:06pm and they still haven't completed the inspection! I talked to the manager and he assured me it would be done shortly. That was 20 minutes ago. They haven't apologized or told me why they couldn't do the inspection at my appointment time. This place has been a joke to deal with. If you need a service that isn't going to pay them you can expect to wait hours even if you have an appointment. I will never bring another vehicle back here for anything!!!!! And I wouldn't recommend them to anyone either!

Ben Fleming

Apr 30, 2014

Dean in service very professional.

JW

Apr 29, 2014

I knew which car I wanted and did a dealership search online. Van's had my car and they emailed and called to schedule a visit. I walked in knowing the car I wanted and price I wanted to pay. They found my car (even the right color) and beat my budget by $2,000 -including the extended warranty, which they adjusted to meet my needs.The staff were friendly and social; I had my salesman and finance specialist, but I also the sales manager and person I spoke with over the phone introduced themselves. It felt more like meeting new friends than a business transaction. I am one satisfied customer-Thank you!

Discontented2014

Mar 16, 2014

I could write a book if there was space. Went in to have a noise checked and repaired. Van thought they had found some additional critical work that needed to be repaired and agreed to add that. When I went to pick it up, they had added over five service items not discussed or previously authorized. Only one recommendation, drive the extra miles to find another dealer/service center.

DorothyLyndaSmith

Mar 1, 2014

I received an appointment for the next day, was seen in a timely manner, the employees were curteous and the price was comparable with others in this area plus the service was good, they said it would be ready on Tuesday and it was ready the same day. They furnished me a loaner while my car was being repaired.

rarbuckle

Mar 1, 2014

Always a cordial & excellent customer service, especially to Malik, Jarrett & Gary. Gary is the only one that touches any of my vehicles and I know when he's finished it's done correctly.

Sam Zaki

Dec 13, 2013

This dealership gives GM a bad name. I took my Cadillac Escalade to VAN Cadillac at 100 NW Vivion Rd, Kansas City, MO 64118 in mid-November 2013 for engine light "ON". Later the service adviser: Malek Yousef informed me that diagnostic computer indicated that cylinder #7 has misfire. Additionally, to root-cause the problem the technician swapped the #7 spark plug and fuel injector with one that is known to be working. To do that I think he used # 5 because it's right next to # 7 The repair was completed after one week, and shortly after receiving the car back from the service it was smelling like raw fuel coming from the engine compartment and inside the passenger cabin. I returned the vehicle back to dealer service and they diagnosed the issue to be a leaking fuel injector #5 and charged me again for replacing the O ring. I objected to the charges contending that the service technician must have damaged the O ring when he swapped it with #7 just 3 weeks earlier. The Service manager named Steve took offence of my conclusion and refused to even clean the car before releasing the vehicle on 12/12/2013. This dealership should stop selling GM products. If was not a GM fan I would have considered leaving the brand all-together. However, the dealership lost me as customer forever.

kansascity12315

Sep 16, 2013

Awful and fraudulent dealership. Kim Kloth, the general management and particularly the sleazy service manager are worthless human beings. These people are unethical and provide ZERO customer service after the sale. Complaints have been filed with BBB of Kansas City, Cadillac, and the Attorney General of Missouri. This dealership engages in tactics to sell cars and extended service plans which are deceptive, completely dishonest and easily the worst in the business. I spent over $80,000 on a Cadillac and have received some of the most disrespectful interactions from everyone at this dealership, particularly Kim Kloth. This place is run like a Kia dealership, not a "Cadillac" dealership. Save yourself the hassle- shop anywhere else and avoid these immoral xxxx.

jakeholtz

Sep 10, 2013

I took my cadillac in on 7/26/13 for overheating issues they came back with an inpection sheet that said my cooling system passed their inpection but yet I still needed to replace a crossover exchange gasket that would cost $1303.00 so I paid it and three days after getting it back my info center told me to check coolance level. So I called my advisor back and he told me to just fill it up, so I did. I continued to do this for a month, every week putting in a gallon of coolant. I called him back on 8/28/13 he said to bring it back in and they would not charge me for another inspection but they would get to the botton of it. I dropped my car off at 9 a.m. and by 11 a.m. they called saying I needed a $7900.00 motor or $4500.00 head gasket job. I asked for the inspection sheet so my advisor sent over without any questions, when I recieved I noticed that nothing was filled out so I called back and asked what the deal was and they said they would be happy to take off the $1303.00 that I already spent and I stated I feel like you should have asked my to come back when I called the first time so whatever happened to my car happened in your shop because none of these problems where there when I dropped off a month ago and I think you should honor your word and fix my car. MY advisor put me in contact with Steve the Service Manager and I asked him how they came to the conclusion and he didnt know but then put me in contact with his used car dept. So I called the GM Blake Flanning and he never called me back so I called my Attorney and he did not get an answer.

jennsmith1024

Aug 27, 2013

Worst Customer Service in Kansas City. I paid $45 for an oil change and the car wasn't even washed or vacuumed out. A Factory Warranty repair took a week, some items weren't even fixed as they said they would be, and grimy finger and hand-prints were left all over the outside of the car and there were scratches on the hood from something clearly being dragged across it. I was stuck in a smaller loaner vehicle for the entire week that was FILTHY on the inside, had bugs all over the outside and also had no gas. Shame on me for returning to Van Chevrolet for my service needs. I'm also DISGUSTED with the lack of accountability Van Chevrolet has for their service.

SandraNavarre

Jul 14, 2013

Was the best experience in buying a new car. Salesman was very friendly and efficient in getting the deal done so I drove home in a new car. Would highly recommend them to anyone wanting a new or used vehicle.

Saltenho

Jun 14, 2013

The dealership had several new trucks marked with "employee pricing". When I sat down to talk price the "employee price" was replaced with several incentives that I didn't qualify for. It was a classic bait and switch, I will never do business with Van again.

montgomeryjayne

Jun 5, 2013

The staff was friendly, willing to work with me to get a good trade and price, answered all my questions, and in doing so won my trust and respect. I will return to Van Chevorley Cadillac. I will also refer friends and family members,

cajunjoe52

May 26, 2013

The people at Van were friendly, helpful and went out of their way to make our Cadillac purchase simple and stress free. We highly recommend Van Cadillac and look forward to using them for service and our future purchases.

Ben williams

May 14, 2013

The sales person was not knowledgeable concerning the the car. Several questions asked could not be answered. Furthermore the new car was not thoroughly cleaned- wheel were dirty.

Mcvays05

May 11, 2013

Excellent customer service. Andrew made sure to ask what we wanted in a vehicle before looking in his inventory so not to waste time. Very quick paperwork and has checked up on us many times since to make sure we are satisfied. Cant ask for better service!!!

Beth

Apr 27, 2013

I purchased a used 2010 CTS end of February. The night I looked at the car it was dark and the weather was bad I could not see the car well. It also had a very strong cleaning smell so I could not tell if it had been smoked in. I asked if it was a smokers car and was told there is no way to tell but you can usually see burn marks. I was pressured to buy that night even after I indicated I wanted to come back the next day when I could see the car better. After purchase when I could see the car clearly, I did uncover burn marks in the carpet and headliner. 3 days after purchase I tried to return the car and was told by the general manager Blake Fanning that they would make this right for me. They have treated the car twice and after each treatment, the smoke smell comes back. Now, Blake Fanning, will not return my phone calls. Beware, this dealer is only after a quick sale and not at all into consumer service.

SeanDaugherty

Apr 22, 2013

We came to Van just checking the vehicles. They offered us a great deal on a vehicle but we were not ready to buy that day. Jack Strong called and followed up with us about twice a week no other dealer did that so we came back. We came back two weeks later and found our SUV. Thanks Van we are happy!!!!!!

Sean

Apr 14, 2013

Jack was upfront and honest....I just purchased my car today but the process was direct and cool. no bs just honest stuff. I purchased the three year warranty as anyone should. Thank you. I will be back in two years to trade in please be kind.....GO BILLS

leslie66

Mar 5, 2013

I just had the worst experience in attempting to buy a car at Van Chevorlet. I went there on Saturday I told them my financial situation and they were like we can get you in a new car even if you have bad credit. We decided on a Cruze and when we went to financing, they said they sure my loan would be approved - I just needed to send in my income information, etc. They let me drive it home on Saturday. I get a call today and they told me I would need a co-signer for the loan to be approved. There's no one I can ask to co-sign. So I had to take the car back and get my old one back. They should have never let me have the car - I didn't want to take it, but they insisted. Also this morning I spent $40 to fill up the car and they didn't want to reimburse me, They wanted to fill up my car, I said no it won't cost $40 to fill up my car. They don't have access to cash, so they have to send me a check. I'm telling everyone I know to not ever buy car here.

Newcarseaker

Feb 10, 2013

Drove all the way from Johnson county Kansas to see a new car I viewed online.When I got there none of the info I had provided online and over phone to Internet sales was passed on.After getting set up with a two nice sales men we test dove the 2012 camero and they sent my trade for offer.After test drive we started what I like to call the car buying game. The came back with a low offer on the trade in and sticker on the new car.Told them we where way off and told them they needed to find $5k more. They went back to work and at that time the sales manager came back and this is where the experience went down hill.He started with what if we came up this much. In which I declined and went back to my number.After explaining what I was wanting to do and how much I want to finance. That is when like most dealers they try to make your payment smaller by stretching payments to make it seem cheaper.Then went to the " where do your payments need to be at".I said its not about payments it's about the dollars amount that I want to finance after trade. I filled out the credit check and if credit went threw I was ready. but after telling him how much I make he seemed less interested. Not knowing how much income I may have from inheritance or ect. He then said what if I can get this number which was not my number. He left came back and said if I can get your number will you buy today and said sign here.After signing I noticed he put his offer not my number and when questioned he had a fit and rolled his eyes got loud and threw the offer paper on floor and stomped off. If not for his attitude I would have meet them in the middle. If you wanted the used car mom and pop store dealer experience then this is the place. Great sales staff but sales manger can't seal the deal.

aagolfer

Feb 7, 2013

very helpful and friendly associates. worked with dave tate, tony and derek. andy finance guy very friendly and helpful too.i am getting the cadillac experience

Moonracer

Jan 27, 2013

I came in for a gas cap for my 1996 Chevy Cavalier when Mike spotted my car saying, "I haven't seen one of those in years." That was the start of something unexpected. I had planned to look at the Subaru section since I did not have a very good sales rep the last time I was in, but Mike changed all of that. He was friendly we swapped stories and in doing this he learned what kind of car I not only liked but needed. With just the first page he showed me a car I had already found interest in but was not expecting to own since they quit making it. This is when I found out they had a few on the lot and even in a color I didn't mind at all. After a test drive I just fell in love with the car more. He was never once pushy trying to force the car I had told him I was simply here to look after getting my gas cap. However, he asked "If I came up with a good deal could I get your business today?" Well I had to say yes that's how the talks continued. So once the test drive was over we got down to business I didn't expect to walk out with the car today money being tight and all, but he found away I could afford it. He was very courteous and made sure I was taken care of. He even saw me off the lot when I drove my car home. It was just a wonderful experience and he was the key to that and it all started because I needed a gas cap and he hadn't seen my original car in years. It was an unexpected but lovely surprise.The service center, sadly I cannot remember the woman's name, was nice as well. The lady was able to take a moment from the customer she was working with as they found the part he needed, and able to find my part quickly she was very pleasant too.

tinman12

Jan 19, 2013

I was recently visiting Kansas City Missouri just before the Christmas holidays in 2012. My wife and I had been traveling and we were on our return trip back to the west coast. During our visit, I had been noticing a particular model of Cadillac that caught my attention. The vehicle we owned was a 2011, but not a caddy. From their previous experience, one of my family member recommended we visit the Van dealership and check their Cadillac models out. From the time we arrived, we were greeted by Rich and the entire experience went smooth and flawless. I knew what model and color of vehicle I had in mind to look at and that is what he showed me. He knew exactly where the vehicle was located and showed me exactly what I described. I was pleasantly shocked, from my previous experiences every car sale was strictly about the money. They were unpleasant experiences. What was a good match for the buyer and their wants and concerns were unimportant and was a hindrance towards them getting paid; this was definitely not the case at Van. There were no pressure sales or up selling, no showing me the colors I did not want. They were always courteous, friendly and went thru the transactions as if they were the one buying the car and this is how they wanted to be treated.I had not planned on buying a new car while on the road traveling and just before the Christmas holidays, but I am very glad I did. I have a renewed outlook on the car buying experience and when it is time to purchase again, I'll make the trip back to this dealership.It is a shame we had to travel over 1500 miles to find a dealership that keeps customer service first by treating its customers like family.I hope other dealerships get this message and follow Van's example of outstanding customer service.SincerelyMike Jackson

Shaun Givens

Dec 29, 2012

Between my wife & myself we have been doing business with Van for 12 years + with 4 vehicles and until now we had never had such an awful experience with just getting our vehicles serviced under warranty. They advertise setting appointments online but its a lie. When actually you get there, if you happen to catch someones attention, you will be told 1. We probably won't get to it today and 2. Did you call to schedule because we are too busy for walk ins. The service department is ridiculous and someone needs to be fired. They never have parts and they clearly don't care about the customer because when you call you rarely talk to anyone in the service department, you leave voicemail they don't call back. I was actually told, "If you don't hear from us, just assume nothing has changed..." Does that sound like customer service??? Or an even worse example "If I actually called you to say nothing has changed, it's the same as not calling you and you assuming that nothing has changed. " Come on now... Their sales team is awesome in contrast. Bottom line: Great Offense, Horrible Defense... you can buy a car there but find another service shop or you will wish you had

Dbreuer

Sep 8, 2012

Went in for an oil change today sice I received a coupon for 14.95. Once I got therei found out that in he small print I had to purchase a oil additive forn12.95. I had them replace the headlight that I provided. When I got the bill I had to pay an extra 12.00 for supplies and 57.00 to put in the headlight. Overall it cost me a 100.00. Knowing what I know now I will change the headlights myself and get my oil chanes where they don't hideaway bunch of misc charges.

proprojects

Sep 6, 2012

WORST Dealership experience I have ever encountered! I have never dealt with a business, let alone a dealership that was this unorganized. And when I get a hold of the head of customer service to express my frustration he (realizing that he didn't have a vehicle on the lot equivalent to what was supposed to be held for us available and had no opportunity to turn the experience around) started to personally attack me. WTF?? With that I will reiterate my point, this dealership is the absolute bottom of the totem pole, they are equivalent to sewage to me after they handled us the way they did. They gave me nothing but excuses on how there computer system works and why a car that I had called that morning to check the availability on and set an appointment with a salesman with before my wife drove over an hour to look at it had actually been sold 2 days prior! They told me at 7:35 it was available (at this point I set an appointment for my wife to meet with a salesman), my wife gets there at 10 and she was told it sold at 8:30. In reality, it was sold 2 days earlier and kept on hold until the customer gave them the money 2 days later at 8:30. Meanwhile, we got passed around like a hot potato, 4 salesman were involved and they kept passing us off to somebody else. My wife and mother in law ended up walking out of the dealership after sitting there for 45 minutes without anybody being able to confirm that the car was or was not available. In the end I stand by what I told the head of customer service, I will pass on this terrible experience to everybody that ever ask me about a dealership and during every opportunity for it to come up in conversation. The head of customer service was correct to end the call when he did, because there isn't anything they can offer to make this a pleasant experience. As soon as he realized it was a lost cause, the personal attacks on me began.

silas10pony

Aug 23, 2012

The dealership was very positive about helping me get the car I wanted. Matt Prohaska was as endearing a personality as you could ask for. Any question he either answered or found someone who could answer. Van Chevrolet went extra distance to make sure my experience buying a car from them was first rate. I left the dealership satisfied with my deal and even though the idea of a car payment makes me shudder, the car and the dealership makes it a very positive experience.

Sharon

Jul 21, 2012

I wasn't planning to buy a car when I went in to browse, but they made me such a great offer I couldn't walk away. Angie helped me get a great deal. They even installed a sunroof in my used car for free as part of the package. Who does that? It was a great experience and I would definitely go back again.

sharon_faith

Jul 20, 2012

I had a great buying experience. I got the car I wanted for the price I had hoped for. They even put in a new sunroof in my used car. How cool is that? They made everything easy from start to finish. Angie was a great salesperson. I will definitely start here the next time I have to purchase another vehicle. Thanks!!

TPGONE

Jun 24, 2012

WE HAVE NEVER RECEIVED BETTER SERVICE WHEN SHOPPING FOR A CAR. EVERYONE WE DEALT WITH WAS VERY HELPFUL AND VERY EXPERIENCED ABOUT KNOWING ABOUT THE PRODUCTS WE WERE ASKING ABOUT. JULIANNA WAS A DELIGHT TO WORK WITH AND WE WOULD CERTAINLY RECOMMEND HER AS THE PERSON TO DEAL WITH. CHRIS ALSO WAS GREAT AND MANAGED TO GET SOME GREAT RATES FOR US.

mikebrunner

Jun 14, 2012

My experience so far is very limited since I just purchased my Outback on May 11, 2012. Marvin Powers did a commendable job on the sales end and was influential in my purchase.

Chey owner

Mar 31, 2012

Joseph took care of us like we we were old friends. He made sure that we were totally satisfied with the deal on our new Sonic and followed up with us the next day. The fabulous customer service did not stop there. Everyone we had contact with at this dealership made sure we were taken care of and happy. They even took care of our Ford in the service department and made sure we were happy with the service they preformed on it. Great Job, great sales, all around great dealership.

Clifford Martin

Mar 7, 2012

We have purchased many new cars this was the easiest purchase we have ever made Marvin Powers was very knowledgeable about the vehicle.We went out for a road test his roads were highway driving rough roads and curve's and a surprise to show you how the car rides.We had two car's to trade in I had checked Kelly Blue Book , Edmunds, cars.com, and other's the difference they wanted was just about what I thought it would be I made a offer they came back with their offer and we split the difference.Very happy with our new Outback!!!!!

lhaskell

Feb 23, 2012

I have been looking for a car for about six months. I was not in any hurry and was taking my time to figure out what I wanted. My first contact was with Joseph. He did a great job explaining the car and having me test drive it. He later turned me over to Jack who went through all the features in great detail. Joe worked with me on the pricing and made the sale happen! I went back to the dealership the next day and Anthony went through additional features on the car and helped me set up and sync my telephone. Everyone has been extremely nice and made me feel comfortable through the entire car buying experience...which I have to admit, is something I normally do not like. Thank you to everyone! I will recommend you to anyone I know who is looking to buy a car.

fritzkl

Dec 20, 2011

Great experience, very good.....Will go back to them for the next one....Glad to have done business with them...would highly recommend the dealership to anyone..

rjpabon

Dec 16, 2011

The Salesman and the Dealership as a whole were extremely friendly and willing to negotiate with me on my new car buying experience. I did not feel pressured to negotiate on their terms. They worked to earn my business on my terms.

abarne3

Dec 7, 2011

My experence was assume, for the record I was not going to purchase a new car I had my car in for service a month or two before and I was approach by Nick, he ask me a few key question which led me back to meet with him a month later. It was my plesure doing business with this young man he has a great future a head of him. My over all experience on a scale of 1-10 was a 11 it was off the charts. Thanks guys your attention and concern for me won me over I will send Nick as much business as I can thanks and Happy holidays.

2012_mocha

Dec 6, 2011

Wonderful people to deal with. They went the extra mile to get me what I wanted and didnt back down until I got it. Never felt pushed or pressured.

stampn_up

Dec 6, 2011

Nick Cummins was great to work with. We wanted a car for me, so my husband told him to talk to me. From then on, I was his main concern. He brought out as many cars as I wanted to test drive & made sure that I was completely satisfied. He made sure that everything that had been promised happened to our satisfaction. When he found out I was I was in the service area for the first time he came & sat with me the whole time. And when it was determined that a mistake had been made & the wheel for the spare tire that was ordered was incorrect, he insisted on delivering it himself when the correct part came in. THAT is what I call service!!!

robs70442

Nov 15, 2011

I went to the dealer to see what type of deal they could make on a new truck and they satisfied my intention and I made the purchase.

jmottet

Nov 8, 2011

Nick was very friendly from the minute we walked in the door. He was very helpful and knowledgeable about the vehicles that we were looking at. We were shopping for our soon to be 16 year old daughter and he treated her very kind as well and was very happy and excited that he was able to help her pick out her very first car.

Dena Gent

Sep 17, 2011

I was looking for a new car and Samir Yousif, my sales rep, helped me find that car. He was very friendly and helpful and I am very satisfied with my new Malibu! It's been years since we purchased a new car but it was also at Van. They have a very helpful and friendly staff. I would recommend them to anyone looking for a new vehicle.

LoriOmar

Sep 9, 2011

Russ was very professional and helpful. Answered all of my questions, being very attentive to my need and verily interested in what it was going to take to make me happy. Very concerned that my for time purchasing a new car would go well and be successful.

sgarcia85

Jun 10, 2011

My husband and I have had a bankruptcy last year and we needed a dependable car. Our credit was not great but with Jim's respectable and enthusiasm attitude and you could tell that he was genuinely concern and willing to go above and beyond to help us - HE DID! Thank you Jim and Van Chevrolet I will be spreading the word to have business come your way if anyone I know is looking for a incredible sale person and dealership that does care about their customers.

mark summerour

Mar 17, 2011

I have bought a lot of new vehicles over the past 40 years and always dread going to the dealership. Van Chevrolet has changed that because of the caliber of employees they have from sales to service to management. I dealt with several people at this dealership and they make you feel welcome and know what they are talking about without blowing smoke. I will recommend all our family and friends and will buy another new vehicle late this summer to replace our second car.

lfoster

Feb 22, 2011

Aaron and Rick were very friendly, professional, quick to respond every step of the way and eager to earn our business. They are an exemplary team that any dealership / company would be fortunate to have as well as any potential customer to work with!

Emteapot

Feb 1, 2011

This was the most pleasant buying process i have been thru of the 26 years of buying cars. Everyone we encountered was pleasant and courteous. We traveld 250+ miles to purchase our vehicle and would do it again to work with Mongo. My wife is even looking forward to trading in her vehicle soon.

johnmartin00

Nov 8, 2010

Marvin was great to work with over the internet and Jerry took care of us in the dealership. Low pressure, good to work with, and a relatively pain free process. I would recommend VAN in the future as this was one of the easiest auto purchases I've made to date.

Linda Harris

Nov 4, 2010

Our sales Rep Diana was great. She and the Manager worked to give us the best deal possible. I am very pleased with the amount we received on our trade in and on our new car. Everyone we came into contact with were very courteous and pleasant. We never felt pressured. We shopped around for the best deal and the best dealership. I know we came to the right place. I love my cadillac coupe!

Rick and Bridget

Oct 16, 2010

First of all: The purchase was made by Bridget and RICK! not HERRARA... my name is spelled HERRERA! OUR experience is one that WE BOTH were happy with. Fred has been someone that Bridget (my girl-friend) has dealt with for years. And because of the wonderful service and the way Fred, Samir Yousef and John Phillips have treated us, I think you'll have another customer for years to come. THANK YOU VERY MUCH!!!Bridget Hoffmann and Rick Herrera

Larry Kemper

Oct 8, 2010

the sales rep. was very nice and made account to explain everything on the vehicle to us. told us to bring the truck back tues. to scoth gard and to clean it and wash it because it was late when made the deal.We have delt with you before on our 2000 malibue.THANKS for the great work .Larry kemper.

jimbarney

Oct 6, 2010

Last week we told Tim that we wanted to trade in our 2004 Silverado diesel pickup for a small pickup to pull behind our motorhome. Tim had our Silverado inspected and began looking for a small pickup for us. He called us saying that he found one, and were we sure that was what we wanted. We told him to order it for us. On Thursday we drove our Silverado in to the dealorship and looked at the small white 2010 Colorado stick shift pickup that he had ready for us. My husband test drove the Colorado and was very pleased. The financial deal was an even trade, which pleased us. Kevin Henry typed up our title and the contract for us. He reminded us of the warranty options for us that he had explained in detail when we purchased our 2010 Malibu a couple of months ago. He was very effecient and pleasant. We were very pleased that, Tim Barney, our salesman had done his best in getting for us the vehicle and deal that was just right for us.

eperez507

Sep 29, 2010

Heartland Chevy told me that a noise in my car was because of my driving and that they didnt see any issues with it. After 3 times trying to get it fixed I went to Van and they fixed the issue and it was a body weld on my sunroof and it was making a loud scratching sound. They fixed it and now I will NEVER go to HEARTLAND EVER again.

LeandraG

Sep 27, 2010

A good buying experience. Sales and Financial reps were professional, informed and were willing to work with us. We've had a prior buying experience with Van Chevrolet, in particular Samir Yousef. We recommend Van Chevrolet to our friends with the assurance that they will be properly taken care of.

aspenruby

Sep 25, 2010

We had a very positive experience at Van Chevrolet-Cadillac when we purchased my new cadillac. Diana was wonderful and took such great care of us. We would definitely buy another car from Diana and Van Chevrolet.Thank you,Jack & Sharon "Suzy" ClaytonSt. Joseph, Mo.

John Cascone

Sep 24, 2010

First off, when Chevrolet announced the return of the Camaro for 2010 and I saw the body style, I liked it right off then I researched the car through Chevrolet's web site looked at all the features and standard equipment along with the optional equipment, I new then I loved it and knew I wanted one for myself, so when I knew I was gonna be in a position to buy one, I checked with 2 other Chevy dealers in the area they didn't have many to look at and didn't have the color I wanted that's when I went to Van Chevrolet Cadillac, when I pulled in and saw that they had 6 Camaro's right out front in several models and colors, including the model and color I was looking for, right off I knew I was at the right place, I was greeted promptly by Tim Barney he introduced himself with a hand shake and a smile, asked if he could help me, I told him what I was looking for, he asked specific questions as to what features I was looking for, I told him I wanted the LT 2 with the RS package, he said I'm sure we have what you want, we walked over to the Camaro's, of course I walked up to the one with the color I wanted (red) and I was surprised, it was the model I wanted as well, he pointed out the RS specific features and equipment, he asked if I wanted to take it for a test drive, he didn't have to ask twice, YES !!! the handling and performance was all right there, I knew I wanted that car, although it was a little more then 2 months before I was actually ready to buy it, I knew that I would still be going back to Van for my Camaro, I called Tim and he still remembered me and we scheduled a time for the next day for me to go in and make the deal, the fact that that same 2010 red RS was still there told me it was meant to be mine, I got what I think was a great price and I even opted for a couple of extended protection plans that were available and in no time I was driving off the lot in my new 2010 Chevy Camaro RS, everyone from Tim Barney to Justin the sale's manager and Keven the finance manager were very friendly, very professional and had a wealth of knowledge and understanding both for what I wanted and about the Camaro RS, the negotiation of price and the various extend plans that were available right down to the papers that were needed to finalize the sale, in closing I feel I got a great deal on the exact Camaro RS I wanted.

horses

Sep 20, 2010

The dealership is staffed with friendly and knowledgeable employees. The staff took great care to make sure that all of the vehicles features were explained clearly. The employees do not use high pressure or confusion to make a sale. I will definitely recommend Van to all of my friends and family.

KCMOBSTER

Sep 20, 2010

VERY POLITE AN LISTENS TO CUSTOMERS PROBLEM AN DISCUSESS ALL IN DETAIL ,I HAVE NO PROBLEM COMING BACK TO STEVE FOR ANY AN ALL WORK TO BE DONE .I WILL SAY THIS THAT WHEN YOU FOLKS HAVE PPL LIKE THAT YOU WILL ALWAYS HAVE REPEAT CUSTOMERS COMING BACK FOR WORK TO BE DONE .YHIS WELL ALWAYS KEEP YOUR SEVICE DEPARTMENT GOING WHICH IS A PRIME TARGET FOR AFTER THE SALE OF A NEW AUTO OR TRUCK THANK YOU FOR EMPLOYING A GENTALMEN SUCH AS STEVE TY STEVE FOR YOUR ATTENTION TO MY ISSUES . THANK YOU, FRANK,RETA VAN GORDON P.S SORRY FOR NOT RETURNING SURVEY FROM DEALER AT TIME OF PICKING UP VEHICLE THAT IWAS GIVEN WHEN I PAID FOR EXTRA SEVICE DONE

ralphhicks

Sep 14, 2010

In March 2010 I purchased a new Subaru Outback but kept my 1997 Subaru Outback for my wife to use when transporting her Mother. Access was easier. Last month when it shot craps and I needed a inexpensive replacement, I asked Mongo for his help. I had been extreemly satisfied with his help in the purchase of the new Outback.He immediately came up with 3 vehicles for my wife to look at. She fell in love with his #1 recommendation, a 2005 VW Jetta, which we purchased.Mongo, Fred and the rest of the staff at Van Subaru have acted more like family assisting me to find the best solution to my problem rather that an auto dealership trying to rapidly move cars and make money. There are many places to buy an automobile, but very few that take the time and expend the effort to assist the buyer in finding the best purchase for his needs and budget.Because of this, future purchases will be from Van Subaru, assuming they have or can find what I need. Additionally, I will be recommending them any chance I get!!

LUMPYJL2

Sep 11, 2010

SO FAR, ITS BEEN A VERY GOOD EXPERIENCE!!! I HAVE'T HAD TO USE THE SERVICE DEPARTMANT YET, THANK GOODNESS. THEY FED EX MAY TITLE TO MY HOME AND IT WAS GOOD THAT THEY GAVE MY A 30 DAY TEMPORARY TAG AND A FULL TANK OF GAS WHEN I LEFT THE DEALERSHIP WITH MY PURCHASE.

russellfamily

Sep 11, 2010

We had been looking for 4 months for a new car. We looked around at other dealerships and not one of them really wanted to work with us. But Johnny Phillips and Tim Barney did everything in their power to work with us and get to us to our price. I was very happy with the friendliness of all staff members. I feel like we are family or long friends. I am pleased to say that I would send anyone that I know looking for a new or used car to Vans and talk to them. And can say that I will be back to buy another car someday. Thanks to them I am happy with my car!

garcher

Sep 5, 2010

Everyone was extremely helpful, friendly, professional. Other salesman would ask if we needed anything, including water and popcorn! Loved that it was a clean, organized, bright, open facility. They were not pushy as were some other dealerships we visited. Very accommodating as were titlin/registering our vehicle in another state, pleasant experience overall.

jpickett64110

Aug 31, 2010

I called in and had to miss my first two appointments with the service department due to family issues and other things, however, Jeff stuck right in there with me and made a third appointment got me right in there when I pulled up there, and he took it away right away. I had other business that was VERY important to attend to that day so they set me up in a cubicle with a telephone and allowed me to make my phone call, they gave me privacy and I was able to get the truck worked on AND get my other business done at the same time. I loved it. I will NEVER take my vehicles to any other dealership and will also be looking for my next vehicle through VAN Chevrolet !!!!!!Thank you for giving me the opportunity to voice my opinion about my dealing with the dealership, plenty of people will call in and complain when they aren't happy over the most minor thing, however, I always try to let management know when I've been done right. This time you all deserve a silver or gold star !!!!! Thank You again for such great service.Dwight E Murphy4020 Mill Street Apt 1105Kansas City MO 64111(816)-437-7654 (Home)(816)-729-5483 (Cell)

ldso2

Aug 30, 2010

My husband and I felt that Jacob truly wanted to help us find the right car! It was a great expierence for us and that is wonderful since this was our first car buying expierence. We definetly were satisfied with Jacob's, and everyone else we delt with for that matter, tact and friendliness. Thanks!

cgresham76

Aug 11, 2010

My sales person was very helpful and knowledgable about the products. She was new and I thought she did a great job. Her trainer Anthony was very helpful when wrapping up the deal. The service department and finance department were very fast. I had a great experience.

NHSands1

Aug 5, 2010

OUr Dealer was very help and greatly informed about her position. She was ready and willing to assist us with any problems or questions. She answered all of our questions. She gave us a full understanding on how to operate our new car.She show us how to use the on-star system.She waited on us to talk to the people instructing us on how to use the system.She always asked us if we had any questions and if we understood everything.She was the most caring dealer we had worked with over the years we have been purchasing cars.She offered us a cup of coffee or a cold drink. Diana, our dealer made us feel relaxed and ready to look for a car we would love and enjoy for several years. Thank you Diana Freerksen and employees of Van Chevrolet-Cadillac Naomi and Jesse Sands

takarsk

Aug 4, 2010

Marvin did an excellent job taking care of me. He was very courteous, attentive, and prompt in his follow-up and I truly appreciated his "no-pressure" sales approach.Fred did a good job ensuring that I purchased the car I wanted so I didn't have to settle for another less expensive color. He was also very courteous and attentive.

tdreher

Aug 2, 2010

Brian is very dedicated to pleasing his customers. The service department contacted us prior to servicing our car. We were treated with the utmost respect & courtesy.The repairs were done in a timely manner. We felt a very trustworthy feeling with our car in this dealerships hands & we plan on calling on them again in the future.

josephwheatley

Jul 25, 2010

Brent is the only salesman I've worked with that has actually cared about his customers. He states "My work doesn't start until after the deal" and he is right.Since I purchased my car in April he followed up with me to make sure I was satisfied with the car and the deal, as well as promised to always be available to help when needed. So far he has followed through with every promise and has helped me with after sale items such as extended warranty issues/questions, an owner's manual that belongs with the vehicle I purchased and wanted to make sure I was taken care during a recent visit to the service department. Most importantly, he returns my calls when I leave a message. Nothing says "I truly care" like doing the little things, such as simply returning a phone call. I hope his work ethic serves as an example and is recognized by the management.

nmarriott1990

Jul 22, 2010

The salespeople provided an outstanding experience and were very informative. Any questions I had were directly addressed and all of my needs were met. The test drive experience was very informative because I wasn't fully informed about the Chevy Malibue prior to visiting the dealership.

kwymore

Jul 20, 2010

Every time I have been to Van Subaru they have been great. I bought a new Outback in March and have been in for service since and every department has been great. We just bought my wife a used car from them and that experience was just as good as the new car experience. They truly care about their customers from every angle and they make it feel more like visiting friends than visiting a business.

tgarbez

Jul 20, 2010

Nice people, very helpful and informative. Very clean and comfortable dealership. We did most of our deal over the internet and phone conversations. Having the deal made before I was there was very nice. I had to come without my husband so all I had to do was test drive the car and recount Dan and my husband's deal, then sign the papers. Very easy for me.

amartin6

Jul 17, 2010

Best car buying experience I have had in a long, long time. We were at ease throughout the experience. Tim Barney did everything he could to make us as comfortable as possible and made sure that we understood all our options. We ended up buying two vehicles! Great job, Tim~

nels816

Jul 17, 2010

Great guy to work with. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm.

jimbarney

Jul 16, 2010

Our experience with this dealership was very pleasant. We had chosen to buy an HHR and was shown that vehicle. We changed our mind and chose to buy an Malibu instead. We were able to test drive a Malibu and decided on a color. The needs and desires of our small child were met with pleasantly. All financial terms were explained carefully and fully with us. We traded in a 2008 Cobalt and were satisfied with the trade-in value we received. Both the salesman and the financial manager were pleasant and truthful with us, taking care to give us all the time we needed to be satisfied with the vehicle and sale.

Beckles

Jul 14, 2010

Ben Daniels, Sales Consultant ROCKS!! He was wonderful to deal with and I would recommend him. Started with Travis Bailey via the internet and dealt with Ben when we went to the showroom. I was impressed with Travis when he called after receiving my e-mail inquiry and asked if it was okay to call again. The other dealership that I e-mailed, shot one back and said any questions call . . . Van Chevrolet seems interested in the customer. GOOD JOB TRAVIS AND BEN!

MariaDee

Jul 9, 2010

We had a good experience. Would recommend this dealership to our friends. When we are ready for a new car we will certainly check out this dealership again. We appreciate how friendly everyone was and how little hassle we had to deal with. Thank you for letting us leave this review.

lwebb557

Jul 5, 2010

This is the second new vehicle my wife and I have purchased form Anthony Boone, I was also with my mother and father who purchased two new vehicles working with Anthony and Johnny the sales manager. I am very satisfied with the experience and will go back when in the market for our next Chevrolet.

cpauly55

Jul 2, 2010

One of the Best Auto Dealerships in the Kansas City Metro area. Friendly, will work with you to get the best deal. Clean neat show room. Everyone was a pleasure to work with. Just plain "Outstanding" personnel. They have a great selection of vehicles

jokeromad

Jul 1, 2010

I recently just purchased a brand new 2010 corvette while stationed overseas from this dealership. From the minute I made the phone call inquiring how I could buy it to finishing up the paperwork it had been awesome. The staff was more than helpful to help me with any questions, and returned my emails promptly. With the professionalism of the staff and how easy it was to purchase a car while being in a different country, I don't think it could have been any easier if I had walked through the front door. I would recommend this dealership to anyone wanting to purchase a vehicle in Kansas City. Well done!

chevyman05

Jun 30, 2010

I traded in my chevy truck in for a new traverse and have to say it was one of the easiest buying experiences I have ever had from test driving several differnt vehicles to fit our family into, to Brent with the sales staff at van chevorlet to the finance department. Excellent buying experience

Jack McDonald

Jun 29, 2010

This was the fifth car I have purchased from Van Chevrolet. As usual the people at Van did an excellent job. They were friendly and polite and there were no high pressure sales tactics. I got a great price on my trade-in and a great price on my new Corvette. I highly recommend Van Chevrolet.

Jack McDonald

Jun 26, 2010

Brent and Justin were friendly and there were no high pressure tactics. The whole sales process took less than two hours from the time I walked into the time I drove out in my beautiful new Corvette. Thanks guys for a great deal and a very pleasant buying experience.