Used Cars for Sale at Vision Buick GMC in Rochester, NY

Anita Dlallo

Nov 19, 2021

I purchased an extended warranty on my vehicle, but was not informed that service must be done at the dealership that i purchased the vehicle from. I take accountability that i did not read the entire document, but not happy that this was not disclosed to us. I had to have the vehicle towed from one GMC dealership to another one given the warranty restrictions. The Vision dealership had my car for 5 days, there was no loaner car available and i had to continually call to get status updates. My response to the poor service was expressed and it was apparent that the team did not like our response and they were short and border line rude. To boot, less than 10 days later, the car was back in the shop for the same issue, but a different root cause. I have always had a great experience at this dealer, but will not look to do business with them again.

Kathryn A Russell

Jul 29, 2021

Vision has all new employees and do not cater to the old customers like before. I am disappointed in the way my phone call was handled when I asked for a state inspection. I I want to know how long a inspection takes to complete?? Something they can't do in 15 minutes?? Can't fit in a old customer? Wrong service policy. When car needs inspection before the end of the month and customer just realized and they want to schedule 2 weeks out is not my idea of customer service. I am not sure I will continue to be a customer at Vision. Time to look for a new dealership.

C. Hallett

Oct 28, 2021

I needed my vehicle serviced as quickly as possible. Jordan was great getting me a fast appointment. He was very pleasant and made sure I left happy with the work done. Thank you, Jordan!!

Jessy Valerio

Apr 29, 2021

I always have a great experience here. Car leasing, oil changes, tire rotations, everything. And the staff are all friendly and accommodating

rod speer

Apr 3, 2021

I would highly recommend Nancy in sales. She does her research well and follows back with the customer. I can tell they want and appreciate customers like me. I believe the sales manager took the time to call me too. He graciously offered me Vision's business & if there is anything Vision could do, let them know.   I didn't receive this kind of customer service in my own neighborhood GMC dealership on West Ridge Rd. Apparently they have become complacent in serving the customer.  I've been waiting for approximately a month, for replies from their sales and even the dealership general manager himself, to reply back to me for assistance. My own neighborhood GMC dealership on West Ridge Rd. failed me and it will never receive my business!  Now, you can bet Vision will !!!