Linda May Hughes

19 de ago. de 2021

Taking into consideration that waiting for parts seemed like it took ' forever'...my service experience today was awesome! When I arrived at the dealership, I asked to see the parts they ordered for my Renegade. Being a bit skeptical since it took about 3 weeks for one of the parts to arrive I wanted to assure myself the parts were correct. The service team was happy to let me inspect the parts, and they then got the keys for the shop team to do the work. An Uber ride was set up to take me to work. And to take me back to the dealership once they notified me the parts were installed! Thanks again for taking care of my Renegade.

Shelly Greenhagen

17 de jun. de 2021

Tony and the service team are best. They always take great care of my jeep. They are helpful in explaining everything to me and never making me feel rushed when doing so. They are very knowledgeable and professional.

Brent Smith

17 de sep. de 2021

My wife has a 2020 Jeep Wrangler with the 2.0 engine. We recently received a safety recall notice that there is a danger of a fuel line connection leaking and the vehicle could catch fire. I called Viva to schedule an appointment to get the recall work completed. I had to leave a message with an operator who said they would call me back. Several hours later I hadn’t been called back so I called again. Once again, had to leave a message with an operator who told me it would most likely be the next day before I was called back. The next day came and went, no call. As a reminder, this is to get work done for a safety recall due to the possibility of a fuel leak in the engine compartment and fire danger. This dealership is pathetic!!

James

12 de nov. de 2020

Bought a car here. It was simple, fast, easy. For once it didn't take an entire day, finance was clear on what the payment was, what the interest was, what the total cost of the loan would be at end of term. Ran into paperwork issues since I'm an out of state buyer and the support team helped fix it in under a day.

Kathleen Mills

24 de jun. de 2021

Tony is awesome! I was leery of doing an electronic update on my Jeep. Tony was very helpful with this. As well, we had a recall visit to Tony. The Service Department added an All Points Inspection that we did not expect.. Highly recommend VIVA!!!