Used Cars for Sale at Volkswagen of Salem in Salem, OR

YG

Oct 27, 2016

Love coming here. Everyone is always very pleasant and professional.

Hiltrud Douglass

Oct 26, 2016

We were very happy, as usual, with your service department. Our contact person was Greg and he kept us informed of the necessary repairs, including estimated costs in a timely manner. Everything was taken care of as promised.Thank you for your great service,Hiltrud and Tom Douglass

Shu-Ping Chien

Oct 22, 2016

This was my first time to purchase a vehicle, so I did a lot of work before visited the shop. Although I knew that it is a common situation to talk about the price with a long time, but if I could save more time would be better. The service was very good which made me know more information about the car I bought.

Anthony wong

Oct 21, 2016

Great customer service! The waiting area is nice, and the service was done within the schedule time frame.

Marion Knight

Oct 21, 2016

I was very impressed with the service I received for my oil change at this dealership.

Greg Angeloni

Oct 14, 2016

The service was excellent. They really know how to work with the customer and provide excellent results.

no longer loyal VW owner

Oct 13, 2016

I need to clarify my rating is for the sales process not the service department. I could not give them higher ratings. They have always been effective and helpful. I traded my 2012 Passat in for a new 2016 Passat. I got a very low trade in value due to the air bag recall which could not be fixed at the time. This lowered my trade in value by at least $3000 I travel thousands of miles a month and could not wait for the repairs so I accepted the trade in. I feel this should be covered by Volkswagen and in the past when they were at fault they compensated me for any factory issues. I was told my car had a low value due to the fact it could not be resold until the repairs were done. Why is this my fault? I think with Volkswagen's current legal issues over their diesel problems and the airbag recall that could not be resolved at the time of the recall they have pushed their problems off on their loyal customers. I have owned over 20 Volkswagens but, I feel this will be my last. I contacted VW directly and for the first time never received a call back or response to my emails. I have purchased fleet vehicles for my company at times and will no longer include VW for consideration.

Don

Oct 10, 2016

Great service writer. Keeps track of necessary maintenance and clearly states all recommended work.

Kevin MIllard

Sep 28, 2016

Overall good experience will buying process. Still waiting for a call on when the issues that fall on my warranty will be fixed (Missing or faulty tire pressure sensor, AC is not functioning correctly - blowing hot air, and back hatch will only open on occasion when button is pushed.) I talked to Omar (my sales rep) and he was going to reach out to service department and get me scheduled in. Waiting to hear back, I am confident that all problems will be rectified.

Scott Stinnett

Sep 28, 2016

I just paid over $3000.00 in repairs to my VW Jetta. The cost that was charged to simply replace an air filter was $45.95. I could have done that myself for nothing. The repairs included a full service and oil change, fluid checks etc. When I got home, I checked over the car to see how things looked in the engine compartment. I found right away that the washer fluid reservoir was dry as a bone. My paperwork from the service dept. showed that it had been checked and with no leaks. How is that. This leads me to believe, what else did I get charged for that really wasn't completed. I do not trust auto mechanics anyways. This just makes me not trust them even more. What a rip off. I went in there in good faith willing to pay for the repairs and this is what I get.

NewJetta

Sep 26, 2016

We worked with Charles and he was great. No pressure and very professional. He made a car buying experience enjoyable!! He knew his product and presented us with great options. He was very low-key and extremely helpful.

Ian

Sep 25, 2016

Loved the service i received here. Greg was able to work with my schedule and quickly arranged a shuttle me between the dealership and my work. when my work schedule changed he changed the pickup time with the shuttle for me. Nothing but praise for my experience.

Saleem

Sep 15, 2016

Best new-car prices in the State. Generous rebates and discounts. Large selection of new cars.

Amy Russ

Sep 8, 2016

After hunting for a very specific vehicle (Saturn Outlook FWD SUV) for months, one popped up at this dealership with every feature we were seeking. We had a packed weekend, preparing for a long out if state trip, planning a memorial service for a recently lost parent, and a work weekend to help out a friend clean up a house. Despite all of this, the vehicle was so perfect, we chose to fit it in our schedule. To ensure we were not wasting our time driving over an hour each way to this location, an appointment was scheduled through their online service. As an extra precaution, we called before leaving to confirm the vehicle was still available and we had a test drive on their calendar. The sales person assured us all was as we understood. Upon arrival 1.5 Hours later (Beavers game day clogged up I5 terribly), we arrived and was handed off to three different sales people before being told that we should not use the Internet/chat scheduling service because it was unreliable and that the vehicle we sought had been wholesaled. SAY WHAT? Then of course they wanted us to look at a new VW "equivallent" and downplayed the vehicle we've already researched and decided is the best feature and financial fit for our family. Basically, my husband and I lost a half of a day during an already stressful and packed weekend despite double checking TWICE so I wouldn't waste my time. And we're still looking for our next vehicle. Needless to say, I'm not a fan of this dealership and it's internal communication and organization.They were nice enough, the facilities were quite upscale and being a holiday weekend, there were plenty of sales guys talking smack about their wives and sports while loitering in the parking lot waiting to pounce on the next arrival.They did offer to fill my gas tank for our trouble, but as I was already full, it was a mute point to an already very irritating situation.Please, please, please talk to your team about providing accurate information to those who call to inquire. Inaccurate information messes with people's lives, wastes their time and does nothing to encourage warm fuzzies toward your dealership for a future inquiry or eventual purchase.

Donstrenke

Sep 4, 2016

In this troubling time for Volkswagen TDI owners, it's refreshing having the peace of mind that Greg and Matt have provided. This time all we needed was a simple battery replacement, but Greg made sure I was updated on all of the needed services for both of my VW's, and quickly blocked out the time to get the 2013's oil changed in the same time as it took to get the battery changed. As the time approaches to swap out our TDI's, the service that Greg and Matt have provided will definitely have us staying with the Volkswagen family. DS

Diana

Sep 1, 2016

It was a good experience. Our sales person Zachary was very knowledgeable of the car. He very patiently explained all the numerous buttons. He made buying a car a very pleasant experience. I felt no pressure from him at all. The whole process was excellent.

Melissa C

Aug 27, 2016

Cars in Central Oregon tend to be more expensive and they are not very competitive. The same car was $1500 more in my town. I started researching where I could get the exact same car (2016 VW Golf Sportwagen SE) and Salem VWs listed price was a lot less expensive. Anthony was knowledgeable and did a lot of the work for me. Most of the transaction was over the phone, email and text. Thank you for your help! I love my new car and just yesterday got 42.6 mpg on the way to work.

Deborah

Aug 14, 2016

Best customer service anywhere! 20,000 mile service on TDI

Steve

Aug 10, 2016

Good process-Jessie was good to work with and explained everything in detail. Overall it was a good experience.

Anonoymous

Aug 4, 2016

My experience was good. The sales person was very helpful throughout the entire process. I liked that he picked me to take me to my car.

jonole

Aug 4, 2016

all good, knew about product, attentive to detail, made sure I met all parties involved with the sale and future service of product.Will recommend to friends... and will trade in for a TDI Touareg as soon as they are cleared to sell :)I like the Diesel

vw

Jul 30, 2016

YOUR SERVICE REPRESENTATIVE WAS VERY COURTEOUS AND A GREAT AMBASSADOR FOR YOUR COMPANY. YOUR DEALERSHIP IS NEW AND SPACIOUS. VERY IMPRESSIVE. BUT NOT SO HANDY

Xiao Wang

Jul 23, 2016

I'm satisfied with this purchase. It is a wonderful experience to buy my first car.

Colleen

Jul 20, 2016

What a bumpy road to get to a resolution. There were misunderstandings and miscommunication until we all finally got on the same page. Thank heavens.

Vw Rocks!

Jul 13, 2016

I love vw! They are super friendly and helpful and do everything they possibly can, I will always use them and there service, great experience! Love my new car!

Clay Johnson

Jul 9, 2016

The service and buying experience was awesome. Super friendly and helpful. Anthony Rose was a great sales person... I'll buy another car from him.

Tom Beason

Jul 5, 2016

I felt my car was in good hands. I know when I need repairs on my car it will be well taken care of. I know I will not worry,and that takes off the stress when you take you auto in for repairs. Thank you Jason, because you care.

Cameron Cruikshank

Jul 3, 2016

Richard and Anthony and the whole crew really did a great job doing everything possible to make sure I got the best deal possible. Thank you so much for everything.

CH

Jun 30, 2016

Very pleasant and hard working employees who worked with my schedule. I also had the car detailed and my 3-year old car looked like new when I picked it up!

Bruce Gerson

Jun 16, 2016

Replaced a tire with a sidewall puncture. The price was competitive and they got the job done in about 30 minutes.

Maxine Tammany

Jun 16, 2016

Great customer service. Too expensive, but good service

Danielle Gilmour

Jun 15, 2016

Greg and team were awesome! They took care of the recall, wash and vacuumed out my car, and did a great job putting new tires on my Jetta.

wayne D

Jun 15, 2016

While researching on-line I found Volkswagen of Salem had several trucks I was interested in as well as great customer reviews. So my wife and I made the 60 mile trip from Vancouver WA. I found several very nice trucks on their lot to choose from at a fair price. I selected a Ram 3500 to purchase. My wife also found a Ford Edge she was interested. We decided to purchase both. The negotiation was low pressure and we were treated with great respect the entire time. They also agreed to some additional maintenance and repairs to the vehicles. We were given good values for our trade in vehicles.We did not realize prior to the purchase the touch screen on the Ford Edge was not working properly. When this was brought to the attention of the General Manager he worked with us to get a new unit installed in the vehicle. Thank You J.J.It was great to work with sales representatives Richard Ledgerwood and Joseph Homkow, Finiance Manger Ryan Rush, Internal Service Adviser Matt Reid and the General Manager J.J Hunsaker. They were all very courteous and very helpful. In particular Matt Reid and J.J. Hunsaker went out of their way to provide exceptional service. I highly recommend Volkswagen of Salem. They aim to please!

Kerrie

Jun 14, 2016

Greg is so professional and helpful it is always such a pleasure to work with him

Cindy

Jun 6, 2016

The service department was very easy to work with, from making an appointment to keeping me informed of possible service that also may be needed.

Jon & Nancy Katin

Jun 3, 2016

Helpful, knowledgeable staff. Above average on-hand inventory (compared to other dealers within 75 miles). No sales pressure - took their time to answer questions and review plus and minus of the various models we were looking at. Best price around.

4Sparks

Jun 3, 2016

Stopped by to look for a used car VW for my daughter and ended up with a new Passat with a deal to good to pass up on Memorial Day.

GLIfan

Jun 2, 2016

Jesse was friendly, informative, helpful, well-prepared and knowledgable. He exceeded every expectation i had. This was the easiest and best car buying experience EVER.

jim

May 18, 2016

Fast, friendly, I could list another 100 positive words to describe VW of Salem. Every visit has been the same for the last 60,000 miles.

Mike Grainey

May 14, 2016

The service was excellent and very prompt. I was very satisfied.

Teresa Miller

May 5, 2016

Everyone at VW of Salem are great !Always helpful and get my car done quick and done right.

kiddesperado

May 2, 2016

I needed some new tires so Greg Bell was able to beat any of my local tire stores plus I got twice the tire for the money. They always take care of my needs!

Winderman

Apr 24, 2016

I am very pleased with the help I received from VW of Salem. The staff was knowledgeable and friendly. They made buying my car easy!

Tom

Apr 21, 2016

I had my 30,000 mile service completed at Volkswagen of Salem. The car was returned clean and vacuumed. The service people were helpful and friendly. We had the tires rotated, and one wheel needed to be re-torqued after we left the dealership. I was able to have this done promptly when I returned minutes later after the service appointment.

SherryC

Apr 6, 2016

I had been shopping for a used Audi Q5. I went to a couple of Portland Area dealers and drove a few. I found one I liked and tried to buy one up there and couldn't reach a deal. I've purchased 2 cars from VW of Salem prior including the car I was trading in. After being unsuccessful at the Portland dealer I went in to see my friends at VW of Salem. They were awesome. Car buying is my least favorite thing to do but these guys know what they are doing and they do it well. I definitely recommend if you are looking for a car just go here. Managers Ryan and Derek are great to work with. Thanks guys!

Susan

Apr 2, 2016

Great customer service! Friendly staff too. The staff helped me choose my tires and ordered them so that everything was ready before I got there (I live 80+ miles away).

Gibson426

Mar 29, 2016

The friendliest and most knowledgeable service staff. They gave us the best trade in deal. We travel from Creswell to this dealer for service because they know how to treat you right.

J. Freeburn

Mar 23, 2016

Our experience was great! Good people, good service. Appreciate not feeling like we were being taken advantage of. Thank you!!

Sean

Mar 23, 2016

They made the buying process stress free and were very informative on what our options were. They did not try and push the sale or pressure us to making a fast decision. We were interested in two different trim levels and the car salesman parked them both next to each other so we could compare the two models easily. I will definitely come back for my next car purchase.

kadi

Feb 27, 2016

Very professional service team!! My drivers side window had started to drop down on its own, so they were able to fix that on my first visit!!

Hgong88

Feb 25, 2016

I went in for a wheel mounting and alignment, the service was on time, pricing was reasonable and I was able to save 1.5 hours on the service time spent. They did a great job ,I will defintely go back to them again and again, quality of the service is just superb.

Jennifer Mckinney

Feb 21, 2016

I bought a 2014 Jetta SE October 2015. Everything went smooth. nice, friendly People. knowledgable. clean and welcoming environment. loved it

Isaac Agee

Feb 13, 2016

Jason did a great job, had all my paperwork ready when I arrived and I was in and out of the dealership in about an hour.

CARBRO

Feb 12, 2016

Best place to go for a VW! Got an amazing deal. Everybody that worked with me was fantastic. I live in the Portland area, and I would definitely recommend making the trip down to Salem.

huggybear

Feb 10, 2016

Very happy doing business with this outstanding group of people. This time it was just an oil change, but I have had much more extensive work done here in the past and was equally satisfied.

armandosola

Feb 6, 2016

Amazing service, great representation of the brand and very professional. Didn't play any games, from the beginning told him what i was expecting and they were able to deliver, from my salesmen Ed to the manager in charge, very nice and professional.

Bronin83

Feb 3, 2016

I felt like the car buying experience was a good one. Placing a minimum on the amount of words required isn't necessarily the best approach. But j do have say I'm extremely satisfied with VW of Salem

Justin

Feb 1, 2016

Employees were friendly. The car buying process took a little too long on their end. What could have taken maybe two took almost four hours. As a first time car buyer, I would have liked a little more communication on each step (what is this, what's after this). Overall a good experience though.

Mteeples

Jan 26, 2016

Greg and his team in service are AMAZING!!! Every time I come in they greet me with a smile and get me going where I need to be, whether it's by loaner or by shuttle - I always feel taken care of - and seriously BEST COFFEE !!

TDIgadget

Jan 25, 2016

VW of Salem fit me into their service schedule for an unscheduled service on a Saturday. They kept me informed throughout the day, offered to drive me to my appointment and pick me up. I am completely satisfied with the outstanding customer service and repairs to my VW. I recommend their service!

Mrlipe

Jan 24, 2016

Was looking at a Ford van and was quoted a price over the phone. When I got there they honored that price and made sure we were out of there as fast as possible, which wasn't that fast but the deal was well worth the wait. Would go back there again for sure even though it's almost a 2 hour drive. Keep up the good work!

Tonya123

Jan 22, 2016

There was no hassle. I told them what I wanted the night before via emai and most of the deal was worked out before I got there the next day. It was a painless experience and everyone was great. Love my new car!!

danie2124

Jan 14, 2016

We did our deal over the phone- very easy and willing to help. The price was right and they also delivered car to us!!! Couldn't ask for much more.

jim m

Jan 13, 2016

First class service and facility--very comfortable & hospitable. Communication from staff: Excellent

Cranders

Jan 11, 2016

Anthony Rose helped me and I left that day with my brand new car! His honesty was truly what sold me on this dealership. He knew what I needed and he was not going to sell me something I did not need and he steered me into a direction that was much more appropriate for my life. Wonderful experience! Thank you Anthony and Volkswagen of Salem.

Mike

Jan 7, 2016

When I wanted to purchase a Golf R in the hard-to-find Lapiz Blue, dealers in Portland were asking for 5000, 6000, or even $10,000 over MSRP. I had just about given up when I decided to call VW of Salem after seeing they had an incoming car that matched my specs. Over the phone and email, I worked with Joseph Homkow to negotiate a final price with no mark-up. Delivery for the car was expected about 2 weeks out, but it arrived 5 days ahead of schedule. Joseph and the finance guy stayed late for me to drive down from Portland after work, and delivered my new "baby". It is truly a wonderful car, from a wonderful dealership.

Timb4

Jan 7, 2016

Jesse was a pleasure to work with! The whole team stayed late to ensure we got out the door as quickly as possible. Thank you

Robert M schindler

Jan 6, 2016

I have a 2000 New Beetle with only 65,000 miles. These guy's respect my vehicle and care for it as if it was a NEW car and not a 16 year old car.

Travis

Jan 6, 2016

DSG and brake fluid service was done promptly and correctly. No loaner vehicle was available, but the customer waiting area was quite spacious and comfortable. I would recommend them for any VW service.

Heidi J. Frederick

Jan 4, 2016

Overall the experience was great. The salesman - Jesse - took the time I needed and showed me every vehicle requested. He then came up with a great solution I had not even considered. The only concern I had was I thought I would be getting a $1,000.00 additional gift from VW - but when I signed the final paperwork it was only $500.00.

Nena74

Dec 18, 2015

Because there ara people who speaks Spanish and we felt very confident. The agent who help us all the time was very friendly and professional.

mikemclane

Nov 16, 2015

Greg Bell at LIthia was great to work with. Highly recommend servicing your VW at Lithia in Salem. Greg not only got my Passat in to service right away, but helped me get snow tires with rims at a discount. Lithia put on my tires for free.

Sidney Cooper

Nov 9, 2015

The folks are great. Rocky is a national treasure. Not sure what to think of how we resolved the key issue, which is still telling me in the on board diagnostics that there's a problem. I liked the old place better, but I understand the move. :)

John Keortge

Nov 7, 2015

Services were over priced but preformed to expectations.

Joel Bloomer

Nov 6, 2015

Anthony and Ed did a great job. The finance department was also very professional. All paperwork was completed quickly.

Jonathan Ross

Oct 26, 2015

VW of Salem is a great place to get your car worked on. Greg goes out of his way to make your experience as a customer fantastic. I trust my car with all of the techs and value what they have to say in regards what needs to be done. I will always recommend my friends and family who drive VW vehicles to come to VW of Salem.

Alyssa

Oct 24, 2015

Great experience, Jesse was really nice and the whole process was great!

Carin

Oct 22, 2015

Thanks to Jim, the process of buying a new car was straight-forward, pleasant and free from stress. Jim's honest, easy, no pressure manner made the experience positive. We appreciate their willingness to open up shop early for us to complete the transaction so that my husband could purchase the car and be back to work at a reasonable time. They were not our closest VW dealership, but we felt it was worth travelingl the extra distance to work with VW of Salem.

jff33

Oct 21, 2015

Throughout the whole process they were inquisitive to make sure I had all of my questions and concerns answered. Once I decided to make the purchase they presented all of the available upgrades and options but didn't do a hard-press if I said no thanks. It was a pleasant experience overall.

Eric Nelson

Oct 14, 2015

I could not be more thrilled with my experience at Volkswagen of Salem. I work in Portland and live in the valley and so I had spent the morning looking at VW's in Portland and left the dealership there more than upset from the way the handled the entire experience.As I drove home I decided to stop at VW of Salem to see what they had in stock. I was very happy to see that the car I was looking for was on hand. In a brief meeting, lasting no more than 10 minutes, I explained to Curtis Goodwin, my experience in Portland earlier in the day, the deal and financing I was looking to make. Curtis assured me that the Team at VW of Salem not only wants to make a deal that makes financial sense but also balances the human element of business. I went home and within 15 minutes of arriving home, Curtis called to inform me that not only could they make the deal they would beat it on both the net price and the financing. Curtis continued to update me via text as he and the team worked on even bettering the initial deal that he appraised me of. The very next morning, I met Curtis and after test driving the vehicle I was quickly on my way home, thrilled not only with my new car but at the level of professionalism and respect that the entire staff at Volkswagen of Salem displayed. Curtis and the Team went above and beyond and they have my current and any future VW business.

eahu21

Oct 10, 2015

Went there on my birthday to look for a car to commute to my soccer games from the Oregon Coast to the valley and went home with a really awesome car, very reasonable and supportive I do recommend this agency i love it.

x

Oct 8, 2015

since I did not have a loaner car they worked really hard and had the radiator replaced in one day extra to finish it off, and having to say 25 words is a bit much

Kristina

Oct 6, 2015

Great Volkwagen service - Greg is great to work with.

Amy O

Oct 1, 2015

Recently in for service and liked that they got the work done quickly, cleaned my car, and communicated with me clearly. When they found my tires were in bad shape they were able to replace them on the spot for same price as a tire shop and it really did not take much more time at all. The staff are just nice, mellow and friendly- really nice to deal with.

Steve Rucker

Oct 1, 2015

Jim Phipps is an excellent representative. Taught me everything about the new car, especially showing me the newer items that I wasn't familiar.

snowbug

Oct 1, 2015

Bought the car over the internet, sight unseen. Thanks to Jim Phipps who made it possible. Flew in from Boise to Portland, he picked me up at the airport, drove me to the dealership and after a couple hiccups I was on my way.

Grandpa

Sep 19, 2015

Appreciate the "no games" style this fellow had. Provided the information, answered my question, respected my desire to think things through, and make my decision. If you asked to rate Anthony, if would have been a 5+! Other than him and the fellow who did the paperwork (also Very professional), The "dealership" was kind of in the background, so the "Dealership" hasn't earned a 5 yet! Ask me again, in 6 months.

Jessica Pence

Sep 18, 2015

Our experience with the Jesse the salesman and Ryan the Finance manager was really great. I would recommend Jesse for a frustration free transaction!

kerrie

Sep 17, 2015

Greg was very helpful and I got top notch service The fixed my car and gave me an oil change included in a timely manner. They were very friendly and professional. I will definately return to them for future transactions.

Jacqueline Heavey

Sep 11, 2015

It was a really pleasant experience getting my vehicle serviced. I think they have very nice facilities and were a very professional staff.

Laura Anderson

Sep 5, 2015

The service I get from the VW dealership in Salem is always awesome! They fixed a faulty replaced oil plug from my previous service in Eugene and completed my 40,000 mile service that Eugene failed to do. Greg is always courteous and accommodating to my schedule and I was in and out faster than I expected. The waiting area in the new building location is pleasant. Its easy to wait for an hour with great coffee and good wifi.I'll never go back to Eugene or another service department if I dont have to.Thanks

Andrea Umenhofer

Sep 4, 2015

I worked with Anthony Rose on line to purchase a new 2015 Passat Limited. I live an hour away (in good traffic) and wanted to make sure everything possible was completed before driving to Salem to pick up my new car. Very smooth from beginning to end. An excellent experience. I would highly recommend working with Anthony to anyone.

virginiacooper

Sep 2, 2015

We bought a 2010 bright yellow Camaro on July 3rd~No hassles and sales pressure at all:) Luke was our salesman and everyone involved was amazing and professional:) They felt like our family:) JJ is the a general manager was always available when we had questions about our car. I will send family down to buy a car from this dealership any day!! Thank you all at Lithia Motors!!!

greggek

Aug 31, 2015

I went into the VW Dealership in Bend, OR to have the service and was told by the Receptionist they were booked for two weeks and could not service my vehicle until after that time. I contacted VW Salem and was told I could bring my car in at my convenience and no appointment was necessary. I arrived at 2;30 in the afternoon and was promptly greeted by the Service Advisor in a most courteous and professional manner. The service was completed in slightly over one hour while I waited with my pet dog in the comfortable lounge. My vehicle was returned washed and vacuumed, and the service was reviewed with me in a professional manner. I was on my way in less than an hour and a half. Why such great service in Salem, and not in Bend? I will not go to Bend again and I plan to be a regular in Salem. I will recommend the Salem Agency to my friends and family and let them know of my unsatisfactory experience in Bend.

drewAK02

Aug 28, 2015

Jesse was great to work with. He was insightful and very helpful. I would recommend this dealership to my friends. Jesse provided a great overall costumer experience.

Diane Fink

Aug 24, 2015

I give my whole experience a 10! Great service all around.

bfzam123

Aug 22, 2015

I was happy that everyone in this agency helped me get in the car I really wanted, with the negative equity I had. Cant thank you enough for all the help provided, you all were the best. Capitol Toyota did not compare to you all.*

Lee Terry

Aug 19, 2015

Our salesman, Jesse Kinney, did an OUTSATANDING job! He made the process pretty painless. I would recommend him to our friends. He was courteous, professional, and knowledgable.This is the second car we've purchased from Lithia VW of Salem. They treated us fairly and will continue to get our business.

Chris

Aug 18, 2015

Had my front passenger window regulator replaced on my '13 GTI. Parts were ordered and several days later parts installed and everything is working like a charm. Except for the small snag about having to order the plastic rivets and having to keep the car over night, A+ service.

forcedfedbug

Aug 17, 2015

Have been coming to your facility for years due to your excellent work and professional staff. I come to this dealer because they are really the best dealer I have found in oregon.

Kate Placzek

Aug 1, 2015

We recently purchased VW Golf TDI. The car runs well and gets very good gas mileage. We are very happy with the purchase. Anthony Rose was the sales associate who helped us with the purchase. He was great--knowledgeable, courteous and very enthusiastic about Volkswagen cars. Thank you, VW of Salem, we will definitely recommend your services to our friends and acquaintances.

jwayore

Jul 26, 2015

Have been coming to your facility for years due to your excellent work and professional staff. This includes from your Service Consultant when first booking an appointment all the way up to the Mechanic doing the repairs/servicing.Keep up the good work.

Angela Hathaway

Jul 17, 2015

Matt was very friendly, professional and knowledgeable. He helped me figure out how to space out all the services that are needed at 40,000 and what would be the next important thing to do. Very appreciated.

Plane

Jul 13, 2015

They were honest up front and had some good incentives on buying the car I wanted.they also worked with my schedule to come to my business pick up the car so they could install mud flaps,sunroof deflector and paint&interior sealeant.

Cherylann Rice

Jul 8, 2015

My whole experience was fantastic... couldn't have been better! From making the appointment to coming in for the service, the customer service was outstanding. We never had to wait, each employee was friendly and professional, and the quality of work was perfect. Matt, who made the appointment and took care of us was so kind and accommodating and Rocky, who drove us home and picked us back up, was also extremely friendly and professional. Thank you for a 5-star experience!

JS Blum

Jul 7, 2015

These folks have taken great care of me for well over a decade. Most recently, they helped me get a repair on a fairly minimal body damage that my insurance company's estimate company over-inflated and caused them to "total" my car. A car with no mechanical or frame damage. Greg and Steve helped to repair my car with money to spare, despite the fact that the insurance company docked me my deductible and a "Salvage fee", the money they WERE NOT going to get for totalling my car. With the extra money, I got a much-needed full-service on the fuel injectors that I could now afford. Car's been driven over 6,000 miles since I got it back in February, Beware of even the highest-rated auto insurance company - they're in bed with dealers and junkyards, all to make money and get you back in car-payment hell! Thank you VW of Salem, for saving me from this!

Nichole Dolan

Jul 6, 2015

I had an excellent sales due to the salesmen that I had! The experience was outstanding

Nancy

Jun 24, 2015

I GOT IT MY WAY ON THE PARKWAY, WITH LITHA VWSERVICE WAS THE BEST, MAKE US FEEL WELCOMED AND RELAXED AND HAVE FRESH COFFEE AND PASTRIES. WOULD NEVER BUY ANYWHERE ELSE

evp

Jun 18, 2015

Great service and very capable staff. A very nice new facility. Convenient access off of I-5. Thank you for the loaner car - could have been cleaner.

ECMorris

Jun 17, 2015

Never fun to have the VW in the shop, but they made it easy and pain free. We will return for service & sales! Thanks...Eric

Thom92

Jun 17, 2015

Service was excellent. Greg presented service options and pricing. Worked with me to determine what was needed. Applied service discount offera to final cost. Vehicle was clean and ready to pickup as promised.

Thom

Jun 16, 2015

Worked with Anthony and he showed us around for several hours and made it easy to buy. Was very knowledgeable of the inventory and the vehicles they had in stock. I would use Anthony again for our next vehicle we purchase..

Karel Hyer

Jun 15, 2015

Eder was very good and attentive to my needs and requests

Harold Ford

Jun 11, 2015

This is to commend Matt for the very friendly and helpful way in which he accommodated my need for a one-year service visit. My experience was entirely pleasant and productive, with no problems. Thank you!

Mdenney1

Jun 10, 2015

I love the drive in service bay. The staff was friendly and easy to work with. The show room was clean and well maintained. I liked the overall experience.

Mtammany

Jun 6, 2015

Anthony was very patient and let me take my time, I also appreciated his knowledge of the different cars I was interested in. I will definitely purchase my next car here! Thank you for a nice car buying experience!

2013ducati

Jun 5, 2015

I really like this dealership. I highly recommend using Salem Volkswagen to anybody. Very nice facility, nice amenities while you wait. Staff is great. A++

Janell Davis

Jun 3, 2015

Great, helpful customer service. My car was serviced quickly during a walk-in appointment.

abonce45

Jun 3, 2015

I give it a high rating. As a small business owner and board member of the Salem Chamber of Commerce I come across many businesses. I was really impressed by the great customer service from Jessie and how easy the process was to purchase the vehicle. I would highly recommend your business to other potential clients.

Coach Diaz

Jun 3, 2015

It is always a good experience. I have been a customer since I move to the Salem area. And I have been always satisfied with the friendly service.Thank you

jeremyb5

Jun 1, 2015

Work completed as expected in time frame quoted. Over all happy will always bring my cars here over other local vw dealerships even though there are closer locations

wally III

May 30, 2015

I have been doing business with Salem Volkswagen service department since 2011 for my 2001 VW Beetle diesel. Even before Lithia took over ownership of the dealerships in Salem, I always received really good service with the VW service department. My Beetle has had an ongoing electrical problem and they can be a nightmare to track down and repair. My car has been in the VW shop 6 times for hard/no starting problems since about July, 2012. They tried different things while attempting to diagnose the electrical problem, and I paid the service bill each time. My car ran just fine after each visit to the service department, but the electrical problem persisted. May 13, 2015, I tried to start my Beetle to go to a medical appointment, and the car would not start as the battery was totally dead. I called the Salem VW service department and talked with Greg Bell. He was very accommodating and patient with me as I was a little abrupt with Greg because my car had been in their shop for the same no start condition previously. I am handicapped and cannot drive my VW very often, except to and from medical appointments. Greg knew about my medical condition from my being in their service department many times before, for oil changes and general, required service/maintenance work. Greg offered to send service personnel to my home to jump start my car and drive it back to their service department. I was very pleasantly surprised at Greg's offer to come get my car. They kept my car for several days and when Greg called me, his service staff(Steve Foster)had diagnosed and found the real electrical problem with my Beetle. My car had a slow electrical draw or drain on the electrical system. The car stereo system was the culprit. Greg had his service staff bring my car back to my home so I could use it until they got the stereo system rebuilt. Greg called about a week later to tell me the stereo was rebuilt and ready for installation. Greg, again sent his service personnel to my home, and drove my car back to the dealership. The next day Greg called to advise me that my car was ready to be returned to me and that the electrical problem had been properly diagnosed, and there was no longer an electrical draw on the system. His service personnel drove my car back to my home. I said all this to say, I was blown away with Greg's outrageous and outstanding service to me. No dealership provides such outstanding and powerful customer service these days. WOW, impressive! I cannot say enough about the great service I received from Greg Bell, and his service team at Salem Volkswagen!! I was a loyal customer with Salem VW before, but now I will never take my VW service needs anywhere else....ever!! I also want to thank Steve Foster, the mechanic/technician, who performed all of the work on my Beetle. I have always requested Steve be the only person to work on my car because he is so highly skilled and well trained. I also called the General Manger of Salem Volkswagen, J.J. Hunsaker, to share my extremely positive, and pleasant experience with Greg Bell and their service department. I hope this letter and my sincere gratitude reaches Greg Bell, Steve Foster and the men who drove my car back and forth from my home, and the Salem VW service department. I also want this letter to reach the service manager, so he knows exactly how much I truly appreciate the great service I received from his department staff. Steve Foster spent a great deal of time, diagnosing and repairing my car. I was charged a very fair price for the professional work performed on my VW diesel Beetle.I highly recommend Salem Volkswagen to anyone who owns a Volkswagen, for all of their service needs.wally westSalem, Oregon

Danielle Nightshade

May 23, 2015

This was a great experience, all the way around. The online scheduling process was easy and worked well. We got excellent directions over the phone to get to the new location after a confirmation email directed us to the old location. Service was prompt and courteous, and the car wash was awesome, thank you! Appreciate the information on the recommended service items. The environment was welcoming and the VW Bugs inside really cool to look at. The drink machine and snacks were nice too, thank you.

Vwineugene

May 23, 2015

The salesman, Jim Phipps, went above and beyond to put together a fair deal. In fact, all the employees we had contact with were extremely helpful and professional. We went 70 miles from our home to make this purchase, and we have zero regrets.

wendell Butler

May 1, 2015

Excellent customer service from the sale manager (JJ) and staff.

TDI TG

Apr 29, 2015

It was my lucky day when I contacted Volkswagen of Salem, Oregon and spoke wth Anthony R. His clear and timely information, plus a great attitude, confirmed my confidence that my decision to buy from V of S was absolutely the right one for me.

Lindsay

Apr 29, 2015

I was referred to the dealership with a nearly impossible situation but the employees were able to mak it work, and I am very happy with my car!

Corey Howard

Apr 23, 2015

Thanks for helping me get a great car! It was a great experience for a dealer. I appreciated your honesty and service. Edar was a good salesman.

Skip

Apr 22, 2015

Great and easy experience. I got the car I wanted and got a better deal than I expected.

AlanM

Apr 17, 2015

Very impressed with the professionalism and expertise the service department brings to the table. This was the first service interval for my 2014 VW Jetta.

Scott Delbridge

Apr 11, 2015

Quick service and did what I asked, shuttle service was helpful

DebbeF

Apr 9, 2015

Always a pleasure coming to your shop, outstanding customer service all the way around! I was offered a ride home and offered to be picked back up when service was complete on my car. Thank you

VWDriver

Apr 4, 2015

Friendly and knowledgeable. Values my business and time. I drive a long distance to have my car serviced and the get me taken care of quickly and correctly every time since coming back for me is not an option. Highly recommend. New facility is great.

James & Michelle Teeples

Mar 31, 2015

We recently purchased a 2015 passat from Lithia VW of Salem. The new building was fantastic, as was the coffee and the popcorn. We had the most amazing down to earth sales man (Jim p.) He made our buying experience one of a kind. We also had the pleasure of meeting Greg in service and even JJ the general manager. Everyone of them truly live and breathe the VW brand, sign and drive is exactly what we did! Go check them out - no regrets here! Thank you for making this such a great experience.

SherryC

Mar 31, 2015

I originally visited VW of Salem looking at a used Audi Wagon. Anthony was my salesman. I've always found buying a car a stressful experience. I prepared myself with knowledge of the Audi I was interested in buying and the value of the Subaru I was trading in. Anthony and his manager Ryan worked with me on the numbers and I felt really good about the deal. The afternoon after I drove off in the Audi I took it for a road trip to the beach. I realized during that trip that it was not the right car for me. The next morning I took it back and asked them to sell me something else. They were awesome about it. I ended up leasing a brand new VW Tiguan. Anthony refers to himself as a VW Specialist and he definitely knows what he is talking about. He was awesome to work with and I'd definitely refer my friends to him. Ryan, the sales manager, worked hard to earn my business and to get me the very best deal, not once but twice. I'm super appreciative of these guys.

CourtneyRadek

Mar 20, 2015

I am very satisfied with the kindness and service I received from JJ Hunsaker and Cindy Ramey at VW Salem. I never through buying a vehicle would come so easy. I would definitely purchase a vehicle from them again.

Craig

Mar 13, 2015

consider posting a sign in the sally port for customers to enter the service area. I stood in the parking area for about 5 minutes watching people sit inside service area, before i went inside to see if that was where to make arrangements to drop off car

Cam mccarthy

Mar 12, 2015

Good service. Thanks. Had the car in for service due to key fob needing reprogrammed. Good intake process. Good communication. And price as stated.

Bnb

Mar 12, 2015

I came in a little early and they took the car right away. Everyone was very helpful and friendly. Answered all my questions. Thanks for a pleasant experience.

Elizabeth Hagen

Mar 9, 2015

My service was great, they took care of multiple issues and all were completed in a timely manner. Everyone was very friendly and helpful.

Bev Moore

Mar 7, 2015

I bought a 2005 Chrysler town and country from this company and I'm very pleased. They were awesome and so is the van.

Elizabeth Moore

Mar 2, 2015

The new facility is beautiful. I love the arrangement of the service department.

Jeff

Feb 26, 2015

Matt did a great job with the service appointment and found one additional item needed for my vehicle. Thanks, Matt, for focusing on my needs!

DARIN JACOBSEN

Feb 25, 2015

EXCELLENT SERVICE. TOP NOTCH! LITHIA'S SERVICE DEPARTMENT IS SECOND TO NONE. THANKS FOR ALL YOU DO LITHIA VW!

Jen F.

Feb 16, 2015

Greg very nice. Kept me updated on the progress of my vehicle. Very helpful and knowledgeable. Would definitely recommend Lithia VW service to anyone.

Melissa

Feb 16, 2015

I had a broken part on my car. I was able to get it fixed quickly & easily.

Mike

Feb 16, 2015

Great new digs, Great service and price. Thanks again

Hilary Butsch

Feb 15, 2015

Very satisfied , love the new building! The espresso machine was great! The people were friendly and service was very fast! The seats were very comfortable! And the shuttle was so great to be able to take advantage of!! Always very satisfied with the service at Salem vw

Chris Brand

Feb 10, 2015

Very impressed with the whole process. Will definitely use this facility again in the future. My customer service agent was great!

Lin Wolfe

Feb 9, 2015

Part of the reason I have decided to return to the dealership for service rather than a non-factory supplier is because of the customer service I receive from the service consultant, Greg Bell. If you can't give him a big raise, give him a long vacation and if that isn't possible, give him a big party and if you can't pull that off, then give him a big hug and thanks from me, a satisfied customer who will sing his praises!Lin WolfeOwner of two Beetles from your dealership over a span of 13 yrs.

Dianne Donker

Jul 12, 2014

Hello, We had the opportunity to work with Cindy in obtaining a used Dodge Ram. While giving me a tour of the vehicle I shared with Cindy that we had some economic issues and I wasn't sure if we could even obtain credit.She assured me that she would give me every opportunity available, in order for us to obtain the van. Immediately I had hope. She is a hope giver...with authentic spirit. Cindy didn't waist any time...she was "on-it".She worked diligently and gave full accessibility to herself with questions we might have regarding the vehicle. She even worked overtime and volunteered to meet us on her day off.....tremendous customer service! We would definitely return to her when we are in the market for another vehicle. So we give Cindy an A+ in overall customer satisfaction.

DanB02282013

Aug 2, 2013

I just purchased a Certified Used 2012 VW Passat and I appreciate the service I received from Teagan & Patrick. They did everything to help me find the right vehicle for the price that fit my budget. They made the extra effort to ensure the vehicle was in tip top shape, the paper work complete, and helped me to get the best financing. Thank you!