Used Cars for Sale at Volkswagen of San Bernardino in San Bernardino, CA

adam smith

Sep 5, 2021

My wife and I wanted to get something smaller than our current atlas. We went to Ontario Volkswagen first due to a specific model they had in stock (Tiguan R). When we sat down to talk numbers the sales rep, Alvaro Garcia, gave us one offer and didn’t care if we took it or left it. So we took our business to the car pros. These guys just simply cared. Jordan, our sales rep, met me at the door and was just honest and welcoming from the moment we shook hands. Rocky, our financial manager, picked up where Jordan left off and closed us out with an amazing deal. Even when I told him some of the extras were out of our price range he worked it so that they were, not to benefit themselves, they did it because this team genuinely cared that my family got the best bang for our buck. I’m not a California native, but these guys made me feel like I’d grown up with them in their home town. Hands down one of the best car buying experiences I’ve ever had. Thanks Gents!

ladyhooperB21

Aug 9, 2021

Worse service I've ever received. I made an appointment, sat around for over 2 hours after I was told the service would be no more than an hour. I made arrangements and moved around my work schedule to come and my car was never even entered into the computer for service after dropping it off and checking-in with the service team. I was promised that my oil change would be free if I came back and let them make it up to me instead of going to another dealership. I came in to do the service all over again after they didn't complete it the first time and the guy acted like he didn't remember me from only 2 days ago. I had to call the service manager who I already talked to 2 days ago because they were not going to cover the service like they originally said. I will never go back to this dealership again. After my bad experience the service guy followed me out to my car and told me how they accommodated me and that I would be receiving a survey and to not give them a bad review. This is the definition of bad customer service and a service team that isn't about improving customers' experience. After all of this I still paid for a $60 tire rotation after the entire experience so I guess they got something out of me money wise and time wise. I will definitely be going to the Moreno Valley Volkswagen Dealership for everything including future car upgrades.

Isabel

Dec 2, 2020

Buying a car has never been so easy. Thank you Santa, for being so nice and helpful. Never once did she make me feel pressured or that I couldn't afford a car. They worked with me and made it happen. But Santa wasn't the only nice one there. Everyone was nice and helpful. Other dealerships need to come here and learn what customer service is all about. I'm sending everyone here, and I'm a loyal customer for life. Thank car pros. I recently got another lease from Car Pros. Thank you Jazmine, for your help and your patience. Because of the Covid we made the deal on the phone. I just came down and signed the paper work. Yes! it's that easy. Thank again everyone for being friendly.

Maria Escalante

Aug 14, 2021

First of all they don’t even deserve one star I would give them zero stars... so I went in to buy a car waited 4 hrs just when I was about to close the deal one of the managers was super rude and unprofessional he wanted my husband’s attention instead of him giving it to me I was the one buying and he started talking all messed up to my husband and he said he didn’t make deals with rude people I was in shock because We weren’t even rude plus my husband wasn’t the one buying the car it was me. They don’t deserve my business....this company has the worst customer service. Jazmin was really nice and helpful though I’ll give her credit. Will never return...

Valeria Ruelas

Jun 4, 2021

Jordan and Rocky are the two salesman/ people you would want to make a deal with. Getting my first car was so nerve wracking but with Jordan guiding me through the process it was less nerve wracking than it should have. Jordan did everything he could to pursue me and he did an amazing job, but it was not enough to convince me with deals after deals, car after cars. That’s until Rocky came in and gave us a big lift that convinced me to stay and listen to what he had in mind. I can say it was the reason why we stayed. Jordan is a very calm and easy going person to talk to, especially when buying your first car, he doesn’t try to sell a big dream, instead he gave us 50:50 ratio with reality. He was very patient and understanding. Rocky on the other hand is a person that you can say he is a “people’s person” he is very straightforward and clear with what he had in mind. It caught my attention as well as my partner’s attention. They were both very patient with me while I was deciding on the deal and rethinking all about the deal that was offered. I would highly recommend closing a deal with both Jordan and Rocky.