Used Cars for Sale at Volkswagen Reading in Leesport, PA

Steve/Sherry

Mar 17, 2016

No hassle... Was treated fabulous. Took the time and effort to make our complete experience a great one. We love the car in every way. Would dedicatedly recommend to others.

KSSSAS

Mar 4, 2016

A wonderful sales experience by everyone involved. Dana Campion was awesome in every way as she worked with my daughter and I. We recently purchased a new Tiguan and are very happy with the car. This is our second time dealing with the fine folks at Reading VW. Proud to say my first VW was purchased in 1981 and have been extremely happy with Volkswagen products for 35 years.

katra23

Feb 10, 2016

Was looking all over for a WV JETTA SPORT IN WHITE WITH MANUAL TRANSMISSION. Well just one call and I had my car by the end of the day. They had it brought in from Philadelphia because it was a hard match to find, but they did it! The price was the best around and the service was great. They made us feel like family and you will know the difference once you purchase your vehicle from them. Would not purchase from anyone else again and this is my third WV.

gyhooyabat

Jan 31, 2016

The service department was outstanding in helping us replace our damaged key and repairing the door lock. They even went the extra mile after learning our daughter was about to move out of state to start her new career. They checked the fluids and tires and provided us with a review of the car and recommendations to keep the car running in good condition. Great Experience!!

jhonchar

Jan 30, 2016

A terrific all around sales experience. Dana Campion was outstanding in accommodating and responding to every aspect of the sale. Everyone at the dealership was friendly and made you feel valued. But Dana brought the deal to close with her hard work and flexibility. I can't be more pleased with the overall experience.

Jimmyeastcoast

Jan 21, 2016

I dropped in at Reading VW for an unscheduled oil change. The staff was very accommodating and got me right in!! Thank you very much for the wonderful experience!!!

U11150

Jan 21, 2016

Love that we have such an awesome relationship with Vision sales and service! Always treated with courtesy and respect. Love that they are organized too. Highly recommend this dealership!

Mjs4x4

Dec 22, 2015

Excellent service with good customer service.Work done right and explained as well.Will continue to service my VW for many years to come .Thanks

queenie49

Nov 14, 2015

the people at volkswagen reading are the nices people around very friendly take time out of there busy day to come over and talk to you and make you feel at home . i would recommend them to all my friends .

vwheimlich

Nov 12, 2015

My 2006 Volkswagen GTI had corrosion spots on the right front fender and the rear hatch door. After meeting with Wanita and Tony to inspect the car, Volkswagen stepped up and decided to repair the problem under warranty. While my car was in the body shop, I was provided with a 2015 Golf TDI loaner car. Scott Lasher called me to let me know my car was ready to be picked up, and I was very pleased with the work they did. He was very helpful. Ally Stout was in touch throughout the process to make sure I was happy with the loaner car. Everyone did a great job. Everyone deserves a thumbs up for a jib well done.

WizEos

Nov 10, 2015

The folk at Volkswagen Reading are accommodating and knowledgeable. Great service every time! From the timeliness of the service to the loaner car, these people are really the best.

fecash

Oct 8, 2015

Had to take car back because they forgot to add blue to the diesel. Even though it was an oversight, their handling of the quick fix was comsistent with their good service and there was no charge for the service or material. In and out in twenty minutes.

ericandtressa83

Oct 7, 2015

FRIENDLY STAFF. ALLY IS AWESOME!!!! I wouldn't take my car ANYWHERE ELSE. The service there is excellent. Attentive and sufficient. HIGH FIVE TO VOLKSWAGEN!!!!

markwensel674

Sep 30, 2015

Scheduled service two weeks in advance, for 60K service and PA Insp. Loaner car was provided, Ally was wonderful in arranging everything to be done by 3:00 PM the following day for pick.. No surprises, professional work done on vehicle.. No complaints with the 2013 VW Jetta TDI Sportwagen's performance and economy.. Looking for many more miles of trouble free driving..Regards,Mark Wensel

fecash

Sep 18, 2015

The service people keep you informed, the new waiting area is comfortable and they go over what they did in good detail. I would recommend their service to others.

bre.lamey

Aug 6, 2015

I had a really great experience with Jason and Blaine! They literally did everything for me to walk out with a new car and it was wonderful! I would definitely recommend them to all friends and family! Thanks VW Reading :)

LizB

Aug 6, 2015

Everyone at VW Reading was a pleasure. I couldn't bring my car home on the same day because of parking restrictions at my home. Jason offered to deliver it to me in a couple of days without missing a beat. Excellent customer service!

shushlik2000

Aug 5, 2015

Great experience. I am not an on the spot buyer and this is a problem with many car dealers. Jason was Patient took the time to answer my questions. Gave me my options and allowed me to make up my mind in my time frame. Good Job Thanks Jason.

Jpauley22

Aug 4, 2015

Went into the dealership looking to buy a new car for my girlfriend. We had about a $300 a month limit to spend. Talked to Jason for awhile and looked at a couple of different cars. Anywhere from a fully loaded GTI to the base model Jetta. We decided that the base model Jetta was the way to go for our budget at the time. Jason went over all possible options with us but never forced or pressured us it to any avalible options. We ended up going with the base Jetta and he kept us under that $300 limit. Over all it was a great experienc. Everyone was very knowledgeable about their products and their competitions. Very honest dealership I must say. Thank you again Jason for helping us out will definitely be back when it's time for me to get a new one.

Tracy1968

May 27, 2015

Far and away the best experience I have ever had purchasing a vehicle!! Jeff Hart and Blaine Hassler were amazing, we traded in our used jetta ended up buying a Jetta TSI, love love love this car!! The experience was relaxed, the team was informative and knowledgeable, VW Reading has changed my feelings about the car buying process, I will never go anywhere else!

A.weitzel

Apr 9, 2015

Jason Moyer was the greatest salesman I have ever dealt with out of all my car buying experiences! Jason was very knowledgeable on his product overview. I would Highley recommend Jason to friend and family! Thanks for the your great service Jason , at Volkswagen Reading!!

frenchyfry

Mar 10, 2015

We happen to stop by Volkswagen Reading last week, ended up trading our car for a new convertible Beetle diesel. What a service, Jason was awesome. We were in a hurry, said we would come pick the car up the next day, but he made sure everything was done so we could leave with it that afternoon. Took a couple of hours and everything was done. The whole team was great. I so will go back to that dealership. Thank you again Jason and Blaine!

michelle

Mar 5, 2015

Jason was extremely helpful and very nice to deal with. He answered any questions that I had and still checks in to see how everything is. I love my 2015 Jetta!

Jenn33

Mar 4, 2015

We were very happy with our car. And everyone was so very helpful! We will defiantly be buying our next car here! Thank you Jason and Keith!

trialzx826

Feb 11, 2015

Jason and Blaine went above and beyond regular car salesman duties, Everyone at the dealership was friendly and helpful. Thank you Volkswagen Reading for my new GTI!!!!!

cheller91

Feb 10, 2015

Jason Moyer is the man enough said. Seriously though great price, great options, amazing customer service. Finally in my dream car! Thanks againagain you guys are great.

Cameron

Jan 2, 2015

My dad and I Went into Volkswagen of Reading with w specific car in mind. Right through the door we were helped by very friendly, honest, and cool salesmen. Jason made the decision easy through multiple test drives, visual examples of products, and his overall knowledge of the vehicle. I was very happy with my experience at Reading VW and would recommend them to anybody looking for a vehicle.

amiekellon

Dec 29, 2014

My husband and I were looking to switch to VW from Hyundai. We had a great experience with the VW team with their sign and drive event. They made it easy and answered all our questions and we walked out the same night with our brand new Jetta TSI.

Cocohb

Dec 26, 2014

I was deciding between leasing a new vehicle and making repairs to my much older VW Passat wagon. The Reading VW team listened and helped me weigh the options. I leased the Tiguan which offers safety upgrades, nice comfort features, and includes scheduled maintenance and repairs for the first 36,000 miles. I am pleased with my new vehicle and the payment terms are very reasonable. I would gladly send a friend to Jason and the Reading team.

Trx250r

Dec 26, 2014

They all stayed past hours just so I can bring it home that day and it was a holiday weekend. I was impressed how they went above and beyond what they had to do.

Lauren

Dec 23, 2014

Jason was super helpful in helping negotiate a deal that worked the best for me as a college student. He not only went into every single detail, yet he made sure I understood every part along the way. He was very reassuring and seemed to genuinely care about me as a customer.

Roman1338

Dec 23, 2014

So far I would recommend people to this dealer ship I think Jason Moyer really help me out with all my questions and answers very good sales person

grecoa3

Dec 5, 2014

When my husband and I decided to buy our first car, we were well-aware how difficult it could me. After shopping around, we went to Volkswagen Reading, and the whole team made the whole process painless and easy. They answered all our questions, and were able to work with our budget. Would recommend this dealership to anyone!

StephanieGD

Dec 3, 2014

Jason was referred to me by my Brother & Sister In-Law. Both of them purchased their cars thru Jason and highly recommended him. Jason was helpful, knowledgeable, and friendly. I would highly recommend sending friends and family to the dealership.We are now a family with a white fleet of Volkswagens!

dbsoccerplayer12

Dec 1, 2014

I walked into the dealership with a very narrow budget and Jason put me in a car that was better then I could have hoped for while meeting my financial restrictions. I will return here and look for Jason when buying my next vehicle.

Gerard5

Oct 27, 2014

From the moment I walked into the newly renovated showroom, Jason Moyer made my car-buying experience easy and enjoyable. The entire staff at Volkswagen Reading was helpful and professional, including Sales Manager Blaine Hassler and Keith Rentschler. I would highly recommend this dealership to anyone interested in purchasing a Volkswagen or Audi. They will go the extra mile to get the car of your dreams!

donna49

Oct 22, 2014

Took my car in for a problem with my window on drivers side. Everyone was very courteous, professional and friendly. This was the second time I had been there for my new bug. I would definitely recommend them to everyone. Service department was excellent.

susanbrent7

Oct 22, 2014

All my concerns were heard and addressed. The results of the road test were thoroughly explained to assure I understood everything. All employees were very kind and professional. I definitely feel at home with Reading VW!

fgallagher16

Oct 21, 2014

took my car in for 30 day check up. easy in and out less than a hour. everyone very friendly and professional. Jessica who sold me the car even made it a point to come over and ask how I liked the new car.

dspringer19

Oct 18, 2014

The employees are very thorough and detailed when explaining the services performed. There is always a high level of professionalism when dealing with the sales and service departments at Reading VW.

masonjmiller

Oct 15, 2014

I really enjoyed the friendly service that was provided to me while my car was at the dealership for a new clutch. They worked with me to make sure that I would get it back in a timely manner and made sure that I was happy with the end result. While my car was in for repairs they provided me with a courtesy VW Beetle R-Line, which I must say was not only a relief but an enjoyment. They made sure that while I didn't have my own car to drive that I would have at least something nice to drive in the mean time. What especially surprised me was how fast they were able to get my car fixed and back together once parts came in. Can't complain with how the whole situation worked out and I definitely won't be afraid to bring it back for future service or repairs.

nicole.hopp.75

Oct 13, 2014

I had such a great experience at this dealership buying my first new car!!! They were very helpful in accommodating to my needs and making everything work out perfect! I absolutely LOVE my new car and wouldn't change this experience in away way. I will be coming back in the future!! Thank you to all that made my experience so wonderful! : )

MarkWiz

Oct 3, 2014

You could not want better service that you get at Reading VW. From promptness to politeness, loaner cars to full descriptions of the work done, these guys just nail it! I actually enjoy my trips in for service!

fseifrit

Oct 2, 2014

Each time I have had my car in to be checked over and/or serviced, the everyone is very pleasant and great to work with. The service is always exceptional. Thank you!

rick.entzminger

Oct 1, 2014

I own a 2009 Volkswagen Jetta and have had the car serviced at Volkswagen of Reading since Day 1. The service department always exceeds my expectations and makes certain that I understand the service required and they go the extra mile to make sure I get my car on time.I can not say enough good things about the service team. Nate Krick is outstanding as he always takes time to make sure I understand what was done and why. Highly recommend Volkswagen of Reading service!

U000567

Oct 1, 2014

Jason provided me with all the information I needed to make my decision on the new Beetle. He is very knowledgeable and kept me informed at all times during my experience. I am excited with the new car and thankful for all of the assistance I was given and respect during my qualification time. I will recommend Reading VW and most of all I will send my friends to Jason. Thank you for a great experience.

AlyssaM95

Sep 30, 2014

As always, my service experience was excellent! I always enjoy working with Nate. He is always very accommodating to my schedule. I will return for my next service!

jyl111

Sep 30, 2014

I evaluated a few different dealers and found my exchanges with Jason to be timely and professional. I appreciated his responsiveness and the ease with facilitating the car purchase. Once the car was selected, it only took 1 hr to buy the car. No hassle or pressure. Thanks Jason!

Rinni83

Sep 30, 2014

We bought 2 cars in 3 months from Jason and both times he was able to show us exactly what we were looking for! Love my GTI!

Ritaamato

Sep 30, 2014

Jason was awesome! He was very knowledgable of all information concerning Volkswagen vehicles and was able to answer any questions I had. Overall customer service was great. I would recommend him to anyone!

Taraisys

Sep 30, 2014

Great experience all around..took a few days to get us into the budget we could afford but VW worked it all out for us. We now are enjoying our brand new Jetta!

icm609

Sep 27, 2014

I do NOT recommend buying a car from this dealership. Not only are they not friendly, but they are completely incompetent.My husband spoke to this sales team inquiring about a car on their lot. He wanted to get confirmation on the availability of the vehicle to test drive/purchase a DAY in advance of making the hour and forty five minute commute to the dealership. The next day, when we arrived on the lot, we were told (unremorsefully and unapologetically) that they drove that car to a lot 2 hours away THAT morning. Apparently this place doesn't like selling cars.To make matters worse, the manager didn't even come out to apologize or talk to us, nor did our salesman!! They had the guy that drove the vehicle to the other location break the news to us. Terrible customer service and no respect or consideration for their customer's time.I hope this was an unfortunate one-time circumstance for them, because otherwise, I don't know how their business makes a dime!

Trainer0615

Sep 25, 2014

VW of Reading is by far a good dealership to work with when it comes to service. Service staff is friendly and attentive to your needs. During my visit they kept me up to date as to the time it would take to complete my service and offered my refreshments. The dealership has free WIFI and all the comforts that make your visit an enjoyable experience

rportada79

Sep 24, 2014

Both Nate and Ally were very helpful in making sure my car was serviced in a timely and professional manner, as well as answering my questions.

fgallagher16

Sep 19, 2014

I just bought a 2014 Passat and I could not have been happier with the service I received. Jessica Reed was very friendly, professional and easy to work with. All the employees at the dealership were very friendly and I would recommend anyone to how is looking for a car stop by and see Jessica.

jax1

Sep 14, 2014

I giving this review because Nate was very concerned for me and my car and was very clear to inform me that if my car light comes back on to just "stop in" and will make sure I get the same attention I did today.

kasia.adilman

Sep 12, 2014

Once more Nate provided great help and service. Thank you for helping me to fix my car problems and accommodating my needs. Great dealership, will definitely recommend.

cwynn677

Sep 9, 2014

I was in and out in about a half hour. There was no inconvenience. Fluids were checked and car washed and vacuumed. Everything was great.

adambuff

Sep 8, 2014

I had to bring my 2012 gti in for some warranty work. And it ended up being that i needed to get a new motor for my car. Everybody that I delt with was very nice and very helpful. Everybody answered all the questions I had and never couldn't answer a question. I also would like to take my hat off for Amber the service mechanic that worked on my car. It is safe to say without a doubt she busted her xxx to get my car done asap. Even though she had to put two different motors in the car. She did it quickly and the car feels and runs better than the day I bought it. So I would like to thank her as well. And I will more than likely be bring my car to the dealership for all service work and be requesting Amber.

djsvwr

Sep 8, 2014

The reason I gave the ratings I gave is because I received a very cordial welcome on my first visit and on all previous visits. This is noteworthy to me, because I purchased my used VW Routan at the Masano dealership on Route 61. The rattle and seatbelt buckle appear to be fixed. Only VW could and had to fix these issues.

roger eichlin

Aug 31, 2014

The sales person was great to work with. She, Jessica explained everything to us and was veryprofessional. She also helped us with a repair I deeded to another car and they did a terrific job.This is really an excellent dealership.

Galienla

Aug 28, 2014

From the time I entered the service department until I paid my bill, I was treated in a courteous and professional manner. I was informed about the type of service being completed on my car, approximate cost and amount of time the service would take. I was delighted with the results

Chris madeira

Aug 27, 2014

Amazing service as usual. Even though I bought my latest VW at another dealer, my previous experience at Reading has me loyal to their service department. Nate is very knowledgeable, friendly and always provides in depth answers to all of my questions. Even though I have bought at other VW dealers, I wouldn't go anywhere else for service.

amandaricca

Aug 26, 2014

Chris Rust and my service Nate advisor were amazing, very understanding, helpful and extremely knowledagble. They took the time to explain what was wrong wiht the car and what was convered under warranty and what wasnt and why. Great Experience. Exceptional service,

Horacio Leal

Aug 25, 2014

I had a very good impression leaving my car. I received a call to keep me up to date with other issues I wanted to have a quick look, I appreciated the call. They also told me I would get serviced for a recall on my model's gas pump and so far I am getting better mileage so i am ecstatic. They told me they would include a courtesy wash and was delighted. Everything was good until I jumped on my car and noticed that whoever performed the state check had to pull out my insurance information from the front compartment and did not put it back.

pmuldowney

Aug 23, 2014

Had the car for two days and noticed a leak from the windshield washer fluid. Called my sales guy Darrell and he let service know right away. Took it into service they took care of the problem quickly and also washed my car. I give a high five to my sales guy. Also, when Darrell my sales guy was going over the car with me he did notice the windshield fluid was low and filled it for me. So far very happy with overall experience.

Wbfdwheelman

Aug 21, 2014

Everyone involved with my purchase my the entire process fast and easy. Jessica also went the extra mile to have must of the leg work done so I could come in sign and get my new car without having to sit and wait for all the forms to be started from scratch on the day I purchased the vehicle.

cquese

Aug 15, 2014

I can't say how happy I am with the consultative and experienced staff at VW Reading, most especially Jason Moyer. He understood what I needed in a car, what I flexibility was with financing, and he and his team made the deal happen. I'm super happy with my 2014 Jetta TSI SE!

StonerM

Aug 12, 2014

I can not say enough positive things about the staff their a wonderfull service departent to deal with they go above the normal standards of most I delt with in the past. kept me up to date pre/during/post service thank you Chris,Nate,and Ally!!

elizabass

Aug 9, 2014

This was my first time at VW Reading, and it was the best experience I've had at ANY VW dealer anywhere, especially in Pennsylvania. Everyone is very helpful and professional, the waiting areas clean and comfortable (and with water and coffee). The service was done while I waited, in the time promised and done well, and my car washed. My VW is 11 years old and wasn't purchased at VW Reading, but that didn't seem to matter to this business, as it seems to at other VW dealers. Highly recommended.

alpacas

Aug 8, 2014

From the time we first,waked,into the door, Jessica was very friendly and helpful. After we purchased our Beetle, we received a follow up call to make sure everything was going well. When we took it back for it's 30 day service, again, everyone was very nice. They even washed my car for me! We are very happy with the total experience at Reading VW.

bob4ee

Aug 7, 2014

the facility took car for the 30000 check up on short notice and completed the service in the estimated time. The staff was very courteous.

kasia.adilman

Aug 1, 2014

As a person new to the area I could not feel more welcomed. Nate Krick made sure I felt good about my visit to the dealership, my concerns were addressed and issues with the car resolved in best timed manner.Thank you - you earned new customer. Kasia Adilman

Mjs4x4

Jul 31, 2014

Great service with good knowledge of the car and issues.Friendly and customer service was excellent .Will service my car during next few years of ownership .

dquinter

Jul 15, 2014

My car wa totaled in a hail storm, I really. wanted a new VW Jetta. I went to Reading VW and was greeted by a friendly staff. After test driving a few I settled on a Jetta SE and they searched and found me the exact model and color that I wanted. My experience at Reading VW was the best I''m so happy with my car and so glad I went to Reading VW!

Justin Flamini

Jul 14, 2014

I had an issue with some of the service done to my vehicle - while the service was performed quickly and the appointment was scheduled during a good time, I felt the issue that addressed did not fix the car's problems - I contacted Chris at the Reading Dealership and he was extremely helpful and provided me with a very acceptable resolution to my concerns. I have always liked the service and environment at this dealership. When this billing issue arose I was confident that it would be handled to my liking. I was correct - the Reading dealership amended the problem perfectly. If I wasn't moving out of state I would continue to go to this dealership for all my needs.

Paul Esqueda

Jul 14, 2014

I was attended by Jessica Reed and she is wonderful to work with. She provided me with extensive an detailed information about the car that I was looking for (VW CC) in a very friendly manner. Jessica is very customer service oriented. Blaine Hassler was also very helpful. They answered all my questions and addressed all my concerns. I pushed hard to get a good price and they went as far as they could but they held their ground in a very polite way. Jessica followed up the following week to send me a copy of my insurance card. In sum, Jessica kept me informed all through the purchasing process. I am a satisfied and happy customer because of Jessica.

Chris madeira

Jul 11, 2014

I had my '10 CC in for a small warranty repair and inspection, the team was courteous and gave updates throughout the whole process. Very professional and clean shop as well.

sicetnon

Jul 10, 2014

As always, it is a pleasure to work with Reading VW. They go out of their way to be incredibly attentive, positive, connected, pleasant. They are worthy of our commitment.

mitte

Jul 4, 2014

every dealership should be like this one everyone treats us so nice I feel like family they always go above and beyond for us come in for service and they take us last minute appreciate all you do for us have a good day cindy palmertree

U11150

Jul 2, 2014

I am so impressed with the friendly, professional customer service I continue to receive at Vision. The staff makes you feel like family! Keeps me coming back. Highly recommend.

mucoop20

Jun 29, 2014

Due to the recent hail storm, we were in need of two vehicles in a short time frame. We went up to test drive several cars. Following the test drives, we were blown away by the outstanding service provided by Dave and Jason. They were able to set us up with two vehicles that same day with no hassles. They provided excellent options and worked with us. I highly recommend anyone looking for a vehicle to stop at Reading Audi/VW.

Kschn

Jun 26, 2014

This was one of the worst experiences dealing with The Body Shop and Scott. From not returning phone calls to not keeping us informed, it was highly disappointing. When we first arrived, after telling us earlier he would have a rental ready for us he did not and luckily Hertz had a car. We had taken our car in a week before the hail storm back May, and while trying to get a hold of Scott for an update, four days after the hail storm he casually mentioned that our car was damaged by the hail. Something I believe someone could have managed a few minutes to call and tell us. I understand other cars were damaged, but I would have appreciated a quick call opposed to a casual mention. There were a total of four times where I had left a message to receive a call back which was never returned. It got the point where I had to contact the General Manager, Bruce, who was finally able to give me answers. Our car was not in our possession due to this work for over 30 days. We had our rental car for 31 days and had to return it early because we could not afford to keep it any longer. Lastly, when my husband was able to pick up the car, Scott, once again casually mentions that our state inspection was due in May 2014, so rather than giving is a quick call and even offering for them to do it while in their possession, he casually mentions it to my husband as he's picking it up. It is now the end of June and my husband has to relinquish his car once again for inspection. Overall, I am so disappointed in this service we received. I had much higher expectations for our service. This car is on lease from VW, and we were going to finance this vehicle after our lease is done next year, but you have lost us as a customer.

markwensel674

Jun 23, 2014

Service was handled in a professional manner. All questions were answered. Please update my email address to receive percentage off coupons for upcoming services.A little attention to detail needs to be done for the courtesy car wash after the service... Either do it right or don't offer it at all.. Half the car was missed..

Talon1333

Jun 23, 2014

This was a excellent job done by the whole service department! I was taken care of extremely quickly and the people there time and time again are so nice!

chrisdon23

Jun 22, 2014

Purchased a new VW Passat with the help of Lou Bealer. A slight problem arose and it was taken care of immediately. Also received friendly, helpful service from Blaine Hassler and Chris Rust. Car is beautiful, now in perfect condition and we love it. Highly recommend VW Reading for your next purchase.

fecash

Jun 20, 2014

Service was excellent and faster than I expected. Nate Krick kept me informed and did some extras that I did not request. Great place for service!

Inyourkors

Jun 18, 2014

I always wanted a Volkswagen but always assumed they were too expensive to fix but after having my Kia Rio for a year, I just wasn't happy with the car or the experience with my prior dealership! I came in to Reading Volkswagen and was greeted at the door by Zach, who was super friendly and easy going! I test drove a few vehicles and also price matched and was at other dealerships but this one gave me the best deal and customer service! So easy going and no mind games. I purchased by myself and for the best APR a 2014 Volkswagen Jetta SE almost fully loaded and I cannot be more happy with it! So fun to drive and has all the perks I wanted! Smooth process on their end of signing for the car and the detail on the car was amazing! Friendly sales people, very laid back and the people in the service department are just as friendly! Gave me a loaner car when I got Xzilon put on even though they normally don't do that so I wasn't out of a vehicle for the day! They will do their best to make you happy! Overall very satisfied and I would recommend them to anyone! Hopefully I continue to buy my vehicles from here in the future if I chose to stay in the area!

MarkWiz

Jun 18, 2014

I stopped by Reading VW just to get a bit of lube on my door hinges. What a great experience! Nate, my service tech, descibed everything he was doing, topped off the fluids, and even offered to have the car washed! The service was prompt; the staff was incredibly friendly. I am very, very impressed!

oknbok

Jun 18, 2014

Jason and the rest of the sales staff were extremely helpful from the moment I walked in the door. Due to the recent hail storm and my car being totalled I was left without a car unexpectedly. Jason and Keith Rentschler were both very courteous and knowledgeable making this process very easy for me. I love my new Jetta and have recommended your dealership to my many friends and coworkers who lost their cars also due to the storm. Thank you very much.

devongrace

Jun 16, 2014

Car shopping has never been a very pleasant experience for me in the past but I can honestly say that Reading VW has completely changed my opinion of the entire process! After having my car totaled due to hail damage, I was left desperately needing a new car with not much time to find one. Reading VW immediately greeted me upon arriving at their dealership while I was browsing their lot and they were very friendly and welcoming. My sales person was very knowledgeable about both cars I test drove, above and beyond the other car dealerships I visited that week. Reading VW was also the ONLY dealership to work with me on financing and the price of the vehicle I was interested in. They kept in touch with me until they were able to find the color and trim level I wanted without being pushy. Overall, I had an excellent experience dealing with them and after purchasing my new vehicle, left feeling like I got a great deal instead of feeling robbed as I have in the past!

JoshP21

Jun 16, 2014

We were initially greeted by our sales person with her head on her hand and no smile. While test driving she was texting the entire time, and while our paperwork was being gathered, gave my wife attitude about changing our address. Blaine ended up coming to our rescue with a deal we couldn't refuse and helped us with a great smile. With that said, I would recommend this dealership to someone else. Although, I would also recommend the dealership do some training on their sales team to have a more positive and professional attitude during the sales process.

vdubb2014

Jun 15, 2014

Jason is a great guy and sales person. He was very patient with me while I decided on which car I wanted to choose. I had him at least get 8 or more cars that I wanted to test drive and he never asked, " is this the one you want to get", very patient. He made sure I got the most for my money and wasn't satisfied until I was. I would recommend him to anyone that wants a Volkswagen or vehicle in general at the Reading Dealership.

humholtz

Jun 13, 2014

My experience at your dealership was a pleasant one. I was updated on the progress of my service, and was content reading my book while waiting. I would not go anywhere else for service! Although, suddenly my cruise control is not working...This is why I gave the quality of work a rating of good instead of great!

bug7676

Jun 12, 2014

Jason was great to work with and very flexible with our needs. Our test drive and paperwork was completed in a timely manner. I would recommend Jason if your buying a car.

Drwerley

Jun 12, 2014

I came in to have my car serviced for it's first thirty day checkup and was greated by Mr. Krick and from there he told me what my part was in getting it serviced since I was leaving my vehicle overnight and he took care of the rest and made it very easy as simple for me. The next day we picked up the car conveniently at the front of the dealership and everything was great. Overall wonderful experience.

TJMarks484

Jun 9, 2014

Keith is the coolest guy there in many ways and knows everything about his cars. Blaine works magic with numbers and feels for any customer I think the same way he did with me he most likely does with others, which is awesome... Jessica, she made everything just seal up from my trade in to me driving out with a new one. She was absolutely awesome. I don't think their is a better "group" of people to go through to buy a car! Keith,Jessica, Blaine . THUMBS UP

Alicia603

Jun 6, 2014

I absolutely love my new Beetle. My experience at Volkswagen Reading was by far the best I've ever had. The entire process was smooth and efficient. I would highly recommend this dealership to friends and family members. Thank you Volkswagen Reading!

chrisdon23

Jun 6, 2014

There is nothing negative I can say about our visit to the dealership. From the very beginning Lou Bealer was there to be of service to us. He was very friendly, informative and helped us through every aspect of purchasing a new car. We found he went over and above in his duties when a slight problem arose. He took ownership of the matter and it was resolved immediately. We had a very pleasant meeting and purchased one beautiful car. Thank you Lou for all you did for us. It was a pleasure dealing with you and when we are in need of another car, we'll be back. We have had VW's for over 30 years and would recommend them and Volkswagen Reading to all.

ckmary1

Jun 6, 2014

Reading VW far exceeds superior customer service. I enjoy coming to the service department. Nate is incredible - keeps in touch - saw my car needed to be inspected so he called me and the service department banged it out! Car came back to me washed and cleaned out and beautiful. Nate always has a rental ready for me - he is AWESOME.Bruce Hendixson helped me in a big way. When no one else would listen or help - not even corporate VW - he did. I just hope he shared his chocolate cake...with peanut butter icingSal is always friendly - a great guy. Front desk check out girls are AMAZING!One more thing - I accidentally deleted myself from your mailing list - could you please add me back on.Thanks and have a great day,Cathy

HeatherKline

Jun 3, 2014

I called this VW Reading to make an appointment for my 2013 Passat that had a tail light out. Nate scheduled me with in a hour of me calling. I was in and out with in 40 min. Great service! Never received such great service with any other dealerships and I have owned GMC, Nissan and Hyundai. Never going switching again. VW has a loyal customer.

MarkC714g

Jun 3, 2014

I got a 2014 Beetle. Three days from test drive, financing and taking home. It was a fast, efficient transaction from start to finish. Jason was very personable, friendly, helpful and efficient.

TJMarks484

Jun 3, 2014

I had the best car buying experience EVER at Volkswagen of Reading. The three people I selected made everything work out great and perfectly to my liking! They did such an incredible job with making buying a car not as stressful. Just 100% all around for Blaine, Keith, and Jessica!!! Awesome people who actually care about the customer!!

glennman

May 29, 2014

Been waiting to review this dealership since purchasing car end of March 2014 due to questionable assistance from sales team. I got a very good price on the new car but each time I call for answers to simple questions, I get NO RESPONSE, just promises of a call back that seldom comes. I have gotten at least 25 emails from Reading VW since the purchase but none regarding 30 day check-up or any other preventive service interval information. Lots of requests for me to complete a survey , so here it is. I'm now afraid to take my car for service, fearing poor preventative service as well. I am currently waiting for a return call regarding a burned out interior bulb for 3 days after 3 calls to them.Again, good price: poor customer service.

grozalis

May 29, 2014

Jessica is very knowledgeable about the VW product and she worked with us closely to review all the features of the car during and after our test drive. Using Truecar made the bargaining process easy and Blaine was fair and honest during the negotiation process. Overall it was an enjoyable car buying experience.

bupperfam

May 28, 2014

They made our first new car buying experience wonderful. Thanks again. I would highly recommend them. Very helpful, courteous and accepting of our rambunctious toddler.

ruthb01

May 27, 2014

Always a pleasure working with Nate. I always feel like I am the only person they need to take care of. My VW was demolished due to our barn falling on it and they made our experience with getting my VW on delight after a tragedy.

Drwerley

May 21, 2014

This dealership, out of many that I have visited, was the very best. The two people we dealt with, Jessica Reed and Blaine Hassler, were so very nice and helped me get into the very best car at a price I could afford and was reasonable. We spent many hours with them even after closing hours once just to help me get into a car. I would recommend this dealership to anyone and especially Jessica and Blaine.

Bboggler

May 19, 2014

Just wanted to start by saying that Jason and the entire sales staff is very professional! I came in knew what I wanted and they accommodated me. The whole process was so quick and easy. Dave in finance along with Blaine really made sure that I was taken care of! Thanks Jason you guys are great at reading vw!!! I will definitely be recommending this dealership to anyone in the market!

Barrygraff

May 16, 2014

I took a management class a number of years ago for IT Professionals. One of the items on the Agenda was "Creating a Shining Moment". So, what is a shining moment? It is one of those experiences that stand out, and that you talk to others about. Most people can, and do, tell of countless experiences about bad service. It is not that often, these days, where there is a service level that stands out so far above the normal, that you tell others about it.Well, my wife and I just had one of those moments. We purchased a car from Jason at Volkswagen Reading. Everything was perfect. Car dealers get a "bad rap", generally for good reason, as pushy salespeople. Few people look forward to the process of purchasing a car. They like having the new car, just not the process of getting there. Not to say that I now look forward to that process, but Jason made it easy.No pressure, just constantly looking for a way to get to "YES".Thanks Jason for your service, assistance, and follow-up.

jennpardg

May 15, 2014

Jason was a great salesman and answered every question I had and if he was unable to answer he made sure I got it from Blaine. Everyone was very friendly and professional and at the same time relaxed. I was not pressured into looking at a car I felt I could not afford and let me know that I still was getting a quality car for my price range. After eleven years, I finally got my new car!!!

RichardRoebuck

May 13, 2014

We have been using Reading Volkswagen for several years. The Service department is always polite and goes the extra mile to review with the customer what service has been completed and the overall condition of your vehicle. I highly recommend Reading Volkswagen.

drsmith1949

May 12, 2014

We bought a 2014 Jetta TDI from Vision in April 2014. We dealt with Alicia Lee for our test drive and was very impressed. When we started talking price we dealt with Blaine Hassler who was very persistent ( in a good way) in finding us the right car with the features we wanted. We had shopped around at other dealers but later came back to Blaine because of the good price and we felt he was very trustworthy. After agreeing on the price he looked very hard for our car in the system but to no avail so he ordered one for us. In waiting for our car to come in we dealt with Jessica who was very pleasant and answered all our questions. When our car came in we were anxious to get the car as soon as we could so Blaine arranged for Jason to go over another Jetta with us while ours was being inspected. Jason did a great job of explaining all the features and was very patient with us knowing he would have to do it again with our car when it was ready since we had some different features. When we paid our deposit and the final payment we dealt with Dave Kazmierczak who was very thorough explaining the extended warranty. He was very helpful in making this difficult choice. He had us talk to Chris Rust about all the maintenance issues I had questions about. Chris was also very patient with me and answered all my question and concerns. When we picked up the car Blaine, Jason, and Dave were again very patient with us. When we left they told us to definitely come back so they could explain any feature of the car we wanted to go over again. This has been a great experience and was a pleasure working with all the Vision Family. THANK YOU!

ruthb01

May 12, 2014

This dealership tries their best to make our experience stress free and inform us on any delays. I thank them for trying very hard to satisfy their customers.

Jetta TDI 2014

May 10, 2014

Jason was very friendly, patient, and accommodating. The other associates were very helpful and friendly too, over all my experience was very positive and I will recommend this dealership to everyone I know. Thanks again for your service and time.

Katie.andre

May 6, 2014

This being my first car purchase the volkswagon staff was phenomenal. Jason and Blaine were kind and considerate of what I was look for in a car and the price range. I couldn't think of a better place to start for a first time car owner.

tristadavis88

May 6, 2014

This was my first experience dealing with Volkswagen and I must say that I was very impressed. Jason and Blaine were very patient with me, considering some circumstances. Jason was very knowledgeable about the Jetta and answered all the questions I had for him. I will definitely recommend Volkswagen Reading/Jason to anyone interested in purchasing a Volkswagen. Thank you so much for everything Jason!

2014Jetta

May 4, 2014

I really appreciated how Blaine and Jason went above and beyond to accommodate my particular needs and unusual situation when purchasing my new Jetta (LOVE!). They both were professional, understanding, flexible and very helpful...all the while making me feel like they do these things everyday and I wasn't making their work more complicated, which I know I was. I felt like I was in capable hands and truly appreciate their outstanding professionalism and down to earth approachability. Thanks Blaine and Jason for going the extra miles...literally!

susannovosel

Apr 30, 2014

Jason was very helpful to us with all aspects of purchasing our new Jetta. We had several questions throughout the process and he was always available to take our calls. He never made us feel rushed when we picked up our car and took the time to explain everything about the car as well as the warranties and service requirements. We were definitely pleased and will continue to come back to Volkswagen Reading in the future.

krottski89

Apr 26, 2014

I was very disappointed in the service given by this dealership. I've never had a problem here before until now. I brought the car in to have a door seal fixed as well as a dent but neither were touched, though they claimed it was fixed. I returned to ask why it wasn't fixed and no one had an answer so they said they would have someone call. No one called to help fix the problem or to schedule another appointment. This has happened in the past with recent visits. I was disappointed in this experience so I will plan on not returning as well as having my family and friends return as well. If there are any questions feel free to call me at 610-413-0484 even though I don't expect to hear anything as I am already use too.

pickaway39

Apr 22, 2014

Jason did a great job in being our "go to person" in all aspects of purchasing our new Audi - from the test drive to the finalized paperwork. After we determined that we wouldn't trade in our old vehicle he even looked over the vehicle and gave us advice on what to do to it to enhance its salability. George spent a huge amount of time with us in explaining (and reexplaining) all of the mind boggling features of the car. He even offered to do it again in the future if we desired. This was the best car buying experience that we have had.

U11150

Apr 22, 2014

As always we received great customer service and the friendly staff keeps bringing us back. Again, it is appreciated to have such a great relationship with the staff and service department here at Vision. This dealership's dedication of doing the best for the consumer is impeccable. High Recommended to my Reading Hospital and Medical Center family, also my extended friends and family.

rlcambria

Apr 21, 2014

When our 2008 Beetle needed a new headlight and a new wiper arm, I called several other local mechanics because I was concerned that "the dealer" would be way overpriced. However, after deciding that I wanted the "best" service for our VW, I went to Reading VW to have the parts replaced. We were very surprised at how professional, friendly and "low cost" it was! I will definitely be back when we need a repair. They even washed our car--free of charge. I am glad we took a second look at taking small maintenance issues to Reading Volkswagen for repair.

2014TDI

Apr 17, 2014

I was looking for a new 2014 TDI Jetta premium with navigation. I wanted a white exterior with black interior and a six speed transmission. The car was next to impossible to find, till the awesome sales team at Reading VW put a call into their area Rep. Just drove my new car off the lot. They got the car exactly the way i wanted it. Couldn't be anymore satisfied with Reading VW!!!! They went above and beyond any other car dealer I ever dealt with.Thanks

TonyDusko

Apr 11, 2014

Every time I deal with Nate in the service department, it has been a pleasure. I have never worked with a service adviser as personable and competent as Nate. He is at a whole different level when compared to his counterparts at other dealers. Nate is why I bought another car at this dealer. And if he is still there, I will be buying my next car at Reading VW as he is reason alone, that is how good he does his job.

fecash

Apr 10, 2014

I was able to make the appointment for the next day. I waited for the repair in a comfortable area which took at two hours. Nate came out frequently with status on the software download and showed me a function I was not aware of after the job was completed and car washed. Everyone was very helpful. AND the repair fixed the problem!

alshaner

Apr 8, 2014

In August I purchased a 2013 Subaru Impreza, after driving it for 6 months I still didn't like it so I set out to get the Jetta TDI I've wanted for a while. I started at a dealer in State College and they were pushy and inconsiderate. My mom found this dealer and Zach and Blaine managed to get me a better car than the State College dealer for a significantly better price. The moment you walk in you're not pressured, you're greeted and they will try to make whatever you want in a car possible.

JamesCMoore

Apr 7, 2014

I know things can get hectic during the weekend and it was short notice of the required inspection, but you got me in anyway. I was not up to date with my registration paperwork, but you guys took the time to fix that issue and turn my vehicle around rather quickly, and wash it too! Thanks for the happy smile, the short wait, and the coffee too!

MGehman28

Apr 7, 2014

Jason and Blaine were both friendly, informative and helpful. They were very easy to work with. Overall, it was a great experience. Everything went very smoothly. I couldn't be happier with the car and would recommend Volkswagen Reading to anyone. I love my new Jetta! Thanks again!

JLindenmuth

Apr 4, 2014

Overall great experience at Volkswagen Reading. All employees I dealt with were extremely helpful and did everything they could to make the day go smoothly. I couldn't be happier with the car and would recommend Volkswagen Reading to anyone in the market for a new VW. Thanks.

Jordan522

Apr 2, 2014

Thanks for a very easy and smooth transaction! The Jetta TDi is everything i thought it would be. I would definitely recommend Reading VW to anyone looking for a Volkswagen!

loub60

Mar 29, 2014

I've owned a 2002 VW Passat wagon for 12+ years, and loved the car. Now that its time for a new one, I went to vW Reading - the dealeis located very close to my home. I was VERY pleased with the deal I received, and couldn't be happier with the car. They treated me very well, and the process was very easy. Also - VW Reading has a great service department. That area deserves praise as well, as I have taken my Passat there for service many times. If you are in the market for a VW, absolutely stop by VW Reading. Talk to Jason.

rmspit

Mar 23, 2014

Everything was great with all the folks I dealt with at the dealership. They were willing to help and work with me to get me in the vehicle I was looking for. No complaints.

aswope13

Mar 22, 2014

I had a wonderful time dealing with the service department! Nate is so wonderful and he makes you feel right at home and is always willing to help you out! There was an awesome woman too! But i can not recall her name. Her and Nate always make sure my vehicle is in tip top shape before it leaves, and always provide another way of transportation for me! :) Great job guys! Thank you so much!

KateMogel

Mar 19, 2014

My overall experience was great. Jason and Blaine were very accommodating with everything. I would definitely recommend seeing Jason to get you into a new car.

ashipsu

Mar 15, 2014

The experience here was great. I will definitely be returning to buy another car here. The service was genuine and attention to detail to my husband and I was amazing.

bfair2

Mar 11, 2014

This was a great experience and I would buy another car from this dealership as long as the future service matches this sales experience. thanks

Bscott11

Mar 11, 2014

Everyone was friendly, very helpful, and best if all-NOT PUSHY! They gave great advice and even were willing to travel to get me the car I wanted in the color I wanted. They also stayed there past business hours to answer all questions/finalize everything. Was extremely pleased and will continue with this dealership as opposed to my local VW dealership.

Jknarr

Mar 8, 2014

Our salesman Jason was wonderful he answered any questions we had. He knows and does his job very well. I would definitely recommend Jason to anyone looking for a VW.

tt4m3

Mar 6, 2014

Having owned a few handfuls of VWs, and my fill of being jerked around by local garages, I've gravitated towards the dealership. It is through this shift that I have become familiar with the people who make my VW & Audi dealership such a wonderful place. Every time I leave there I feel like I did the right thing by going.....I feel like it's money well spent....and I'm confident that everything they did ( either sales or service ) is exactly what they said they were going to do. They always exceed expectation, make themselves available, and keep me in the loop. Having spent my childhood in a VW ( being brought home from the hospital in a 71 Ghia ) these aren't just cars to me. I can't explain what a comfort it is to have found a place where so many understand that. Jason is one of these people, we connected immediately , and I couldn't express that comfort either. You see, the car I bought is used,and apparently Jason typically doesn't sell those cars. However he was the first one I spoke with on the phone, and as such he stayed with me through the entire process. On the evening of my purchase the person who handles the used cars was nowhere to be found, and that didn't deter Jason one bit. He took care of everything quite professionally even staying a bit later ( on a friday night and having to work the following saturday no less ) to make sure everything was in order. Incredible. It's just been such a pleasure going to my VW dealership, and it makes me wonder why it took this long for me to discover it. In closing I'd just like to thank Jason for all his listening, his patience, and his love for the cars that have lined my memories.

dcschwab11

Mar 5, 2014

Everyone was great very helpful and great to work with. Wanita was very helpful in getting my problem resolved. The Mechanic di a great job also, would highly recommend everyone to your shop. Thank you very much look forward to continue this relationship. D

JayLeininger

Feb 28, 2014

Our purchase experience was good because of the staff's attention to us and their willingness to negotiate the purchase price. Even though we were not interested, the extended warranty information was presented in a professional manner.The only negative part of our experience was the information provided relative to the DataDot Service. This service was presented as a necessary part of the purchase when, after the purchase of the vehicle, I believe it was an option that was added to the vehicle becauser we did not object to paying the $295 for the service as part of the negotiated price.

dmcgli58

Feb 27, 2014

The staff at Reading Volkswagen was extremely pleasant to deal with and very knowledgeable abut the service they were performing to our vehicle. I dealt mainly with Nate Krick and he was just so pleasant and understood what we were explaining that was happening to our vehicle. We were able to get an appointment quickly and the service was performed timely. The only reason I gave the question regarding price a 4 was that no one wants to pay for repairs but unfortunately it is what must be done when a service is rendered.

cstuleanic

Feb 24, 2014

Coming into the dealership we already knew what we wanted. The reason why he received this review is because Jason was quick to introduce himself and very polite. He brought the car up for a test drive and Jason did very well at answering all the questions we had to ask. It showed he knew the product very well. From all of my car buying experiences, this was the best one. We didn't feel pressured or pushy nonsense into buying the car. Thank you very much Jason for helping us become new owners of an awesome VW TDI

jeberly

Feb 22, 2014

The sale at VW of Reading was completed in the same day I showed interest in a 2014 Jetta TDI and their offer was exactly what I came in for. The whole experience was quick, easy and made the entire car buying experience the least stressful I have ever experienced. Jason facilitated the entire process and even stayed late to complete it.

Kimmerz2239

Feb 21, 2014

Until this past experience yes I would recommend vision, however, this experience changed my view. There seems to be too much work for the body shop and only one person to work the office for them, hence things fall through the cracks

gkneuhs

Feb 18, 2014

Shopping for our VW was a pleasant experience, with friendly and knowledgable people. The sales people were interested in our business and willing to work with us on a deal, but not pushy. The deal went quickly once we made our decision to buy and the car was ready to go, with explanation of everything about, it the same day.

jerylkulp

Feb 18, 2014

Shopping for a new vehicle is very stressful. Jason and Blaine made my decision very easy. They both were very knowledgeable and professional. I was never a Volkswagen owner and quite honestly was not very interested in looking at the Passat. Through my husbands persistence we went to Volkswagen Reading. After talking with Jason and Blaine I was sold on this vehicle. Their friendly manner and knowledge of the vehicle is what really sold the vehicle. They went above and beyond in customer service. I would recommend this dealership to anyone looking for vehicle.

GSK123

Feb 17, 2014

Jason has good product knowledge and you get the feel that he is a "real Volkswagen enthusiast" not just a car salesman. Reading VW does their homework and makes every effort to sell the car to you..... knowledge, price and selection. I requested information from the sale after the sale and Blaine Hassler made sure I got it. If it is important to you, it is important to the staff at Reading. I got the car I wanted in the color and options for the right price. Jason stayed with me, got me the extra options from their parts department and everything clicked. I gave Jason a 5 rating since I was a handoff from another salesman who had to deliver a car out of town that day...... He treated me as if I was his customer and treated me with respect and courtesy..... no pressure, no hype. You would want to buy another car from him.

dcschwab11

Feb 10, 2014

Jason was extremely helpful when looking to purchase my new car he knew everything I asked him about the car and the others. Not only was he very friendly but also very helpful. He sat in the car with me and instructed me on how to use every function in the new vehicle! He then asked me if I had any questions and followed up with me to make sure everything was great. Would Highly recommend this dealership and Jason to my friends. Thank you very much!

mcoller

Feb 10, 2014

Jason and Blaine were extremely professional, friendly, helpful and knowledgeable. After experiencing how easy and comfortable it is to purchase a car here, I felt confident I made a good decision in coming to you. thanks!!

RandySchock

Feb 8, 2014

What an asset to this dealership. They are under construction and both Alicia and Blaine could not have been more accommodating. Polite more than a parent could hope for, hopeful past anything we have had before, focused on each and every detail. They did not miss a beat. I have purchased more than 10 new cars and too many to mention used cars and have never felt so welcome or approached as a customer. Given that I have 14 children and 17 grandchildren that I have been involved in the purchase decisions for and I am an ASE Master Technician I think I can say with knowledge that it would be difficult to find a better team of sales professionals in any dealership. If you doubt my satisfaction here is my number, call me i will tell you in person. 570-527-7401 Randy Schock

johne1234

Feb 6, 2014

Very nice experience. True pros! I would, without a doubt, use them again. I was informed at each step of the way. Nate and his team are top-notch.

AnnikaIAL

Feb 3, 2014

Chris Brown was just great at showing me the new GTI Driver's Edition and explaining the car's perks during the test drive. I wasn't planning on buying the car that day, but he, Blaine, and Dave (the finance manager) gave us an excellent deal. They even stayed almost two hours after the dealership closed just to help us out. My favorite part was that Chris didn't seem like he was giving us a sales pitch - it just felt like we were having a conversation. Highly recommend this dealership and working with these guys!

Deanna125

Feb 3, 2014

The staff was very helpful during my entire experience. The car was looked at and serviced. The entire staff made sure I was comfortable while I waited.

mmabg2

Feb 2, 2014

It took 3 visits to service but the car seems to be fixed. One to diagnose problem. one to put first part in and one to put another part in they didn't have in stock.

sflorentin

Feb 2, 2014

I've only ever owned Volkswagens and I almost switched to the Nissan Rouge. After visiting Reading Volkswagen and working with Chris Brown, I knew I had to get the Tiguan. He was very friendly and knowledgeable and helped me get the deal I needed. I would recommend Chris to anyone interested in a new Volkswagen.

BenNace

Jan 31, 2014

The service was great. I came in and they were instantly friendly. Very informative. The women at the service desk were extremely nice. Atmosphere was a welcoming place. I was in and out in 20 minutes.

CylentWind01

Jan 27, 2014

Nate is always so friendly and helpful. I had brought my car in for the 30 day check up and told him of a strange sound I was hearing and he ensured me that it would be checked out. When I went to pick up my car he clearly explained my cars "report card" and what it all meant. He also explained the sound that I was hearing and that it was all ok and that my car was doing great. He is always so easy to talk to and so helpful!

Mag99

Jan 25, 2014

Very busy day. Service light went on and they were able to service car that day, so I could feel comfortable leaving for trip next morning.Very friendly and helpful.Thank you Vision Service.

angcuva

Jan 24, 2014

Jason was extremely helpful when looking to purchase my new car. Not only was he very friendly but also helpful. He sat in the car with me and instructed me on how to use every function in the new vehicle!

Jason9

Jan 23, 2014

My experiance at reading volkswagen could not have been better. From the salesmans knowledge of the car to his flexability in hours and down to earth aproach to the sale brought it together perfectly. If i would ever buy another car it would be at reading volkswagen and only from Chris Brown!

JSTOU

Jan 23, 2014

Chris Brown is the epitome of good business, camaraderie, and overall ease when it comes to purchasing a new car. I was almost sold on a Chevy Cruze Diesel, but was encouraged to check out the new 2014 Jetta TDI's. It wasn't even a competition. Chris Brown had me sold right off the bat. The test drive was thorough, and the deal was simple. If you want a Volkswagen, buy from this guy!

shellyweiler

Jan 21, 2014

I received a recall notice for my VW tiguan. this service was completed quickly and all fluids, tire pressure and a complimentary wash was done to my vehicle before returning it to me. all this was completed in 30 minutes! great service, friendly staff. I will be back!

rikki440

Jan 16, 2014

Chris Brown and the entire team I interacted with were extremely professional, courteous and friendly. It was a pleasure. We got the deal we wanted and the transaction was swift, accurate and easy to execute. They even went out of their way to accommodate our schedules as the car was for my son. I would recommend them anytime, especially Chris, however Blaine and Dave were equally as professional. I can truly say we were treated as though we were the only customer there.

DGraf67

Jan 15, 2014

Came in for my first 10,000 mile check up. I was promptly greeted, helped and escorted to the waiting area. Although I had not signed up on line as a "waiting" customer, the service department accommodated me.

GinaDolan

Jan 14, 2014

Jason was really great. He was very knowledgeable and courteous. I was a first time buyer and very nervous after hearing many horror stories about haggling prices and dishonest car salesmen. None of that happened hear. Jason made the process as quick and painless as he possibly could and even checked in with me the next day to see if I continued to be happy with my purchase. I'd definitely recommend Jason in the future.

KEinsel

Jan 11, 2014

I was very satisfied with the service I receive by the staff, but Chris Brown was excellent. This was my first experience with him and he was very knowledgeable about the car and easy to talk to. He listened to my needs and delivered them to me. I will continue to work with him in the future.

Musical1

Jan 6, 2014

We'd received a solicitation for a lease, but were undecided if a lease would suit our needs, or if purchasing was the best option for us. Chris patiently worked out a deal that best suited both our needs and our budget. The finance department was also very attentive to our needs. It was a great experience across the board.

GNPOhio

Jan 4, 2014

It was easy to make an appointment that was convenient for me. When I arrived, my car was taken in for service right away. Kyle in parts was VERY helpful in finding me some parts and parts numbers that I needed to solve some unusual issues. Waiting room was very confortable and I was able to get some work done while I was waiting. Chris took time to explain to me all my options for future service appointments. I'll be back again when I need service, for sure. And if I just happen to be in the area, I'll stop in for a free car wash! Great people!

Ginalynnn22

Jan 3, 2014

My entire experience at Volkswagen Reading was great. Jason was very helpful and informative. I would refer friends and family to Volkswagen Reading. I love my new car.

KelseyLyn4390

Jan 2, 2014

I had heard tons of horror stories regarding car shopping, but I must say that my experience was great. It was my very first time purchasing a brand new vehicle and Jason made the process super easy. He was very knowledgable and never once tried to push me into buying things that I didn't really want to buy. I highly recommend Jason for anybody purchasing a vehicle!

13VWPassat

Dec 29, 2013

Overall my experience was fantastic. Everyone especially Alicia were incredibly helpful and patient in obtaining the perfect car for me. I am completely satisfied with my purchase and would highly recommend them.

mpe0912

Dec 29, 2013

I have purchased many vehicles in my day and I have to say that this one was the most pleasurable car buying experience I have ever had. The new management and sales team at the New Reading Volkswagen are not only courteous and professional, but they know their products inside and out, and you feel the customer service from everyone. Jason was very knowledgeable of the inventory as well as the features of my new GTI. The financing portion of my experience was almost instantaneous. If you have dealt with Vision Volkswagen in the past and had a bad experience, I strongly recommend that you give this dealership another try. You will not be disappointed.

Snoo

Dec 28, 2013

Both Alicia and Jason were great to deal with. Very professional and did worked hard to get me in the GTI I wanted. Highly recommend both.

dougsand

Dec 27, 2013

The purchase of my Volkswagen Jetta from Reading Volkswagen was a great experience and the best I've ever had at a car dealership. Jason did a great job of explaining the Jetta/Passat and diesel/gas engines. The dealership allowed me to try out both models which helped make my decision so much easier. He did a geat job and I wish him continued success at the dealership!I had the car in for a 30 day checkup. Brought it in on a Saturday morning and the service staff was excellent. I would not hesitate to recommend the dealership to others.

jamie3232

Dec 27, 2013

Alicia and the team at Vision VW were very helpful with assisting me in my 2013 VW Beetle purchase. Very knowledgable and friendly. Highly recommended.

mw908

Dec 27, 2013

Alicia is an AMAZING sales associate. She really knows what she is talking about when it comes to the cars on the lot. I needed a new car but I had a budget of only $200 as a monthly payment. She made buying a car simple and was able to help me pick out the best vehicle for me! I LOVE my new Volkswagen! I hope she keeps up the great work!

af4608

Dec 20, 2013

I recently purchased a 2011 VW Jetta and I could not be happier. Thank you to Alicia Lee for helping make the buying experience so great. She made me feel very relaxed during the purchase process and I would recommend her to anyone.

christopheran

Dec 19, 2013

I purchased a new VW GTI from Chris Brown and couldn't be happier with my experience. I also went in for my first service and Nate, the service manager, was extremely helpful and friendly.

Shane Loness

Dec 19, 2013

I have nothing but great things to say about Volkswagen Reading, my salesman Christopher Brown and the rest of his team. I would highly recommend this dealership to anyone looking to buy a car new or used. I will absolutely be returning when it comes time to buy again.

Zinalover14

Dec 19, 2013

I recently bought a new VW from the Reading dealership. Chris Brown my salesman was very helpful and accommodating during the whole process. 5 stars!

worldapart2000

Dec 18, 2013

Jason was a pleasure to work with. There were a few problems that caused delays during the buying process but Jason made sure to resolved all the issues. Looking forward to enjoying the new car.

coukthunder

Dec 17, 2013

What impressed me most about Chris was his professionalism. He listened to what I was asking for and went out of his way to deliver. This included the coordination of a swap with another dealer to deliver the trim level and colors I desired. Chris pointed out all of the features of the Passat to ensure I had a clear understanding of my purchase. I trust that anyone looking to purchase a car will have an excellent experience with Chris.

MStef190

Dec 17, 2013

This service center has the best service adviser, Nate Krick, and great vehicle technicians, the best ones that I have found in the area. Nate has been incredibly helpful at every turn, both in his communication with me on the status of my vehicle and was considerate of my schedule. As far as the Volkswagen Technicians, they know these cars extremely well and care about yours like it was one of their own. Most of them own their own VW's, one of the guys even has the symbol tattooed on his forearm, if that isn't devotion, I don't know what is.

adamariecastello

Dec 16, 2013

Jason was a pleasure to work with. He was pleasant and courteous when he approached us. After welcoming us to the dealership he took the time to listen to what kind of car we were looking for. He explained the differences in trims and helped find what we were looking for. He definitely helped make the process of leasing a new vehicle a pleasant one.

CylentWind01

Dec 16, 2013

When I first decided to start looking for a new car I was terrified and definately no looking forward to it. When I walked into Volkswagen of Reading and met Chris I was immediately put at ease. Because I had spoken with him on the phone he knew what I was looking for. He even went and pulled the Volkswagen Jetta SE into the garage so that we could look it over and not be in the cold weather. There was no pressure at all, Chris told me everything I needed to know and answered all of my questions. Once home I knew I didn't need to look any further. Today I traded in my old car and drove off in my very first new car! Chris made the process so easy and without the pressure, it was a great car buying experience!

fseifrit

Dec 13, 2013

I have had a wonderful experience with your dealership. I love my new Jetta. Alecia is great to deal with. It was fantastic in the mini snowstorm we just had this past Tuesday. Thank you for your great customer service!

Madrak281

Dec 12, 2013

Chris Brown was awesome to work with. The process started via emails, then through phone calls we worked out a proposal for the purchase of my new car. Through the whole process Chris was friendly, knowledgeable, and patient. Once I got to the dealership the purchasing process was quick and easy and the whole team at VW of Reading was great. I would recommend Chirs Brown to anyone thinking of buying a new VW

jayruguitar

Dec 10, 2013

Chris Brown and the entire Reading VW team are a prime example of how a car dealership should treat their customers. My story starts a few months ago when I was looking for a mini-van to accommodate my growing family. Having been a lifelong member of the VW community, I knew I wanted to stay loyal to the VW brand, but at the same time; I knew it would be difficult as VW had discontinued its most recent family hauler, the Routan. Chris told my wife and I that they were just about to take shipment of a used Routan in pristine condition. It was the SEL model (top of the line) and out of my price range. But, Chris took it upon himself to make sure that the final price was one which I could afford and even went so far as to answer any and all concerns I may have had about the used vehicle. Bottom line is I need to trust my car dealership and their staff. I can honestly say that I trust Chris Brown and Reading VW. Kudos Boys!

Swiest88

Dec 10, 2013

Chris and his team at Volkswagen of Reading were absolutely awesome to work with. They helped and worked with me to find a great car that was in my price range, and included all of my needs that were on my 'wish list'. Chris explained everything in great detail and answered all of my questions. He was personable and very informative about the VW brand, and made the sale possible when I wasn't even looking to sign a lease on that day. Great people and great service!!!

jnbeisswanger

Dec 8, 2013

Overall, Chris Brown was an outstanding sales associate to work with. Also working in the sales industry, I understand the importance of building a relationship and rapport with a customer, while trying to maintain stress that may be associated with customer purchases. Chris was not only very friendly, he was intelligent, relative and hospitable. My entire experience at Volkswagen was excellent. I never felt pressured or intimidated, rather, more informed and comfortable with my first new car purchase. I am 100% happy with my new Passat, and plan on returning to this dealership, and agent if possible, in the future. Thanks again, Chris!

Tmarie0488

Dec 8, 2013

My sales experience was great! I just took my Tiguan in for it's first service and the service department had me in and out quickly and even gave us a ride over to the shopping plaza across the street! I will continue to go back and recommend them!

jaytro

Dec 7, 2013

Excellent customer focus and service. Nate Krick and Blaine Hassler went out of their way to ensure everything was explained to me and the work was done to my satisfaction.

U11150

Dec 6, 2013

I am proud and excited to share my experience with VW Vision of Reading, PA dealership. I am a proud owner of 3 VW vehicles that I had purchased from this dealership. I work for one of the largest employees in Berks County, The Reading Health System. I wish not only to share with my fellow employees but whoever else is interested in purchasing a VW vehicle. In 2008, we bought our first VW: Jetta. Presently it is passed down to our daughter Katie to enjoy. While servicing the Jetta in 2012 I found a VW GOLF TDI that would be perfect for my husband who commutes to Lancaster every day. Tim Dati was our salesman for that car and was absolutely fabulous, down to earth and helped us stay within our budget. So my last car was a new 2013 Hyundai Tucson, which was intended for my husband but got passed to me. I hated it and only had it for less than a year! You gotta drive something you love is my motto. I missed having turbo and diesel cars today; you just cant beat. I did some research and according to consumer reports; 2 of the top 10 diesel vehicles, were the Golf and the Passat. So back to vision I went and looked up Tim. He is no longer in sales but directed me to Blaine Hassler and Jason Rex. Blaine took me out on my test drive and blew me away with the knowledge he had of the Passat, remember I did research and he was spot on with knowledge, capability and reliability. I told him what features I was looking for, a monthly payment and negotiated my new car trade in. In addition, it depended on my credit? Well ..How does 870 sound? Not only do I take pride in my cars but how hard I work for the things I buy. Dave Kazmierczak was great too. He took care of all my financial paper work and got me the best interest rate of 2.4%. Yay...? Dave and Jason had helped me get the best price for my trade in and all available incentives to get me where I needed my payment to be. Sold!It gets better, at the time when I was done signing and ready to leave, Blaine spent a good 45 minutes, setting up my blue tooth, my VW car net and going over every feature of my new Passat. I had bought my SAAB from Nissan Eisenhauser and Tucson from Hyundai of Shillington and NEVER had that kind of service. I was so impressed by this for this is the first time ever a salesmans went to this great length for me to know my car. By the end of my experience I felt like family. Truly! I am very hard to please and truth be told not very trust worthy, however this dealer ship is very friendly, knowledgeable and gives great customer service. I highly recommend this dealership to anyone who is interested in a VW. Ask for Blaine Hassler! A true satisfied customer, Beth Hufford.

fecash

Dec 5, 2013

Chris and his team were fantastic. He knew everything about the Passat. The trade-in terms were as promised. This transaction was so much better than what we experienced at Wyoming Valley that he will have our business for a long time. Chris is a true professional.

Kkbc2000

Dec 2, 2013

The staff at Reading Volkswagen was very friendly and knowledgable. I loved how Nate came out to explain exactly what was done to my car and what may be needed in the future. Thank you!

JohnFraun

Nov 27, 2013

Chris Brown was the reason that we bought a Tiguan. He went the extra mile to show us all the features and benefits of the Tiguan. He also made us feel confident in the dealership. When we picked up the new car Chris helped set everything up to our needs. He did not rush us out the door. Chris has also followed up to make sure that all is well with the new car. I would absolutely recommend this dealer and specifically Chris Brown.

JamesCMoore

Nov 18, 2013

I love my car!!! I also appreciate the attention that I received before and after I purchased it. I was given thorough explanations of the service program, the actual mechanics of the vehicle I purchased, and all the contact info I need in case of an emergency. Since this was my first purchase of a diesel, they were able to give me detailed answers to all my questions. Jason Moyer has been a pleasure to work with from start to finish as well as all the other folks from Vision VW that I interacted with and will continue to work with in the years to come. I already received plenty of envious comments from the folks at the office and it is a vehicle that suits me as well as the family. Thanks again to Jason and the folks from Vision. I look forward to another purchase in the years to come.

andrew87

Nov 17, 2013

jason was very friiendly knew what he was talking about answered all the questions i had knew the answers without having to look them up got a great deal which he helped me out with i could not be happier with my jetta and thankful for him getting me into it i would buy from him again and would send people to him to buy vehicles in a heart beat

Tersch

Nov 17, 2013

Nate is an incredible individual! From the first moment I called throughout the entire experience he was kind, considerate, professional, patient and most importantly personable. I would highly recommend him to anyone in need of service expertise!

mida313

Nov 16, 2013

Cold start issue - Repair seemed to have worked.... knocking on wood.Rental car providedCar returned washedNate was great, and thanks to all involved.

mjenco

Nov 16, 2013

I have never experienced better service, knowledge or professionalism from any other dealer or sales consultant than with Reading VW/Audi or Jason Moyer. My family's experience was second to none and we will continue to purchase future vehicles with Reading VW and always work with Jason. Jason's overall knowledge of their brands and models was exceptional and we NEVER once felt pressured or "pushed" to make a sale. They wanted what was best for us and we felt comfortable with all departments and employees. For these reasons, we literally bought 2 vehicles from Jason in 2 days. Thank you for everything!

albiiieee

Nov 13, 2013

overall my experience was great. they got my car in right away and fixed it in a very timely matter. i would recommend business to anyone looking for a VW

Armando12

Nov 4, 2013

I personally like how Chris Brown help us the day we sure was a good help and he explain everything in a every good way.

Gwarner

Nov 3, 2013

I could not have had a better experience from start to finish! The level of friendliness, professionalism, attention to needs and details, and product knowledge could not be rivaled! I will be back :)

lmoun508

Oct 21, 2013

Experience was great and Jason was extremely helpful. He answered all of my questions and made my first car buying experience very positive. Would definitely recommend him and the dealership to my friends and family.

BLeups

Oct 18, 2013

Jason has been nothing but professional and great to work with. Good guy and I would certainly recommend him to friends and family. Keep up the good work and look forward to our next purchase!

randyquinby

Oct 18, 2013

Jason was great to work with. He was flexible around my hectic schedule and made himself available when it was convenient for me. He was knowledgeable about his product as well.

JawnMan

Oct 16, 2013

Nate Krick was excellent. He was informative and caring. A female employee who's name I did not catch was at the service counter when I arrived. She gave me just plain wrong information. I had my glow plug indicator flashing and and a solid check engine light. The glow plug light disappears when I turn the car off, which I have to do because when it comes on, the car starts limping (won't go passed 55 mph). The check engine light stayed on all the way until I reached the dealer. I turned the car off when I got there. I explained the issue to the employee. When she went to check my car, she turned it on, and neither indicator lights were on. It was almost like she didn't believe my car had any symptoms. I told her to check for engine error codes (and I knew what error code I was getting because I had checked it with an OBD scanner earlier). She said that i had no lights on so she couldn't check for codes. That makes no sense. I told her that the code was never cleared and she would find something. The fact that there is no engine light on doesn't matter. She said she could check it but since there was no light, and even though I was under warranty, VW would not cover it. That also doesn't make sense.This nonsense continued. The entire time she was rude, gave me false information, and seemed like she had no interest in helping me. And in the end, problems were found with my car. They also found the exact same engine error codes that I found, and I ended up losing almost half a day of work.

kreinhart22

Oct 16, 2013

Awesome experience from beginning to end. Nate was very nice greeted me as I pulled up. When I spoke to him on the phone he explained all of my issues with my vehicle, great help!

Ejuds263

Oct 15, 2013

Was very helpful. Gladly answered any questions I had and informative of things I didn't know. Would definitely recommend coming to this dealership and sales personnel.

lehnkep

Oct 13, 2013

He was so kind and so helpful. He set up my blue tooth and he went over everything in the car with me. I cannot tell you how good I felt that he would actually do this. I hope you realize what a great person you have on your sales team. I would do business with this dealership again and tell my friends to ask for Chris if they decide to come into your dealership. Thanks again ... Pat Lehnke

litwakjjjr

Oct 10, 2013

This is a great dealership that does care about you before, during, and after the time of purchase of your vehicle wether it was new or used. I recently had an issue with my car and both Chris Rust & Bruce Hendrixson contacted me within the hour of when I mentioned the issue. They did address all my concerns and were very pleasant, down to earth, and understanding. I did purchase my vehicle(used) from them less than a year ago and I would highly recommend them, they stand behind what they sell, treat you like a person, and know your name. I never thought I would be treated as well as I was with this dealership.Wether you're looking to buy a new car or a used car go here. Their associates are all friendly, kind, and go out of their way to assist you. Give them a visit, you won't be disappointed!

nastout

Oct 8, 2013

Service was done in timely manner. Not really satisfied with directory of calls overall as I feel as if the line is never answered when calling for service or questions. However, return calls occur within 1 business day.

Kristy542

Oct 2, 2013

Excellent and friendly service. My new car was delivered in a timely manner and in perfect shape. I would highly recommend this dealership over others because they don't mess around! Thank you for my new car!!

lgski27

Oct 2, 2013

My experience with Reading VW was excellent, and I would recommend them to any friend looking for a VW or Audi. The sales department as well as the finance department were on the ball and made the process of buying my new car hassle-free. With 3 other VW dealerships within 11 miles of my home, I drove 60 miles to this dealership and it was well worth it.

RachelGonzales

Oct 2, 2013

We have always had excellent interaction with VW Reading. Their service price estimates are accurate, they are extremely accommodating in scheduling, and they just plain do excellent work. I have not taken my car anywhere else for service since I bought it in 2005.

tflex98

Oct 2, 2013

excellent buying experience with Chris Brown and pleasure in ease the buying process.Would buy another car from Chris again.Super friendly experience with everyone at dealership and the VW was deliver perfectly.

VWBuyer2013

Oct 2, 2013

Chris Brown was professional, polite, knowledgeable, and an absolute pleasure to consult with on my recent VW purchase. He spent the right amount of time with me and my family, and made the entire experience refreshingly positive.Dave Kazmierczak was tremendously helpful in my questions on extended warranty options, and presented the facts and insight needed to help me choose the right options.Overall, everyone we met at the dealership was friendly and helpful, and clearly enjoy and take pride in their group. I would highly recommend them to anyone interested in a positive, straight forward car buying experience.

WattGal

Oct 1, 2013

We are travelling and hit 10,000 miles when we were 5,000 miles from home. We dropped in to service our Passat TDI and they took us is immediately. We were back on the road within 2 hours. Excellent service and friendly staff. Very much recommended.

ruthb01

Sep 30, 2013

They are fast and informative. They are very courteous and I feel like I am the only one being taken care of. Always a pleasure.

mcurtier

Sep 29, 2013

My battery died and Nate got me in and they even looked at another issue while I was there. There were so friendly and helpful. Everyone even when I paid was so very helpful. Kudos to all of your staf. Very customer focused experience bleeping up.

lisapaul09

Sep 24, 2013

Dealing with VW Reading was extremely pleasurable and not at all what we expected from a dealership. We expected the high pressure, sign now attitude that is the car dealership stigma. What we got, starting with our initial inquiry, was a professional and very friendly and smooth transaction. We cant say enough about the 2012 Passat that we purchased, it exceeded our expectations right out of the garage. Chris was extremely helpful as were the financing people and we would recommend them for any of your new or used car needs. They really made us feel special. You wont be disappointed.

Shawn336224

Sep 22, 2013

Upon arriving at Reading Volkswagen, I was undecided on which model VW I would purchase. Chris made sure I was very informed about all the choices I had before me. In doing so, he was able to set me up with my brand new VW. I am very satisfied with the experience I had at Reading Volkswagen.

uwm1nu

Sep 19, 2013

If there was a 10 for this dealership I would give it a 10 in all aspects. I drive 1 1/2 hours and bypass 4 other VW dealerships just to take my car to this dealership for service. That alone tells you how much I appreciate their hard work and their attention to doing not only a detailed job with my vehicle, but a detailed job in making sure I am always satisfied. I absolutely love my car, I absolutely love the service I receive. I will continue to not only come to this dealership for service, but also for purchasing future cars. Between Chris and Nate I have total confidence that I will always get a job well done!

KSchlenker

Sep 1, 2013

It was a pleasure dealing on the purchase of a new VW Passat with Chris Brown. He was very professional and made the entire buying process pleasurable.We are looking forward for a continued relationship with your dealership.

Panthergoddess

Aug 29, 2013

What a great deal and a great experience. I would recommend this dealer to anyone shopping for a new car. If they don't have it, they will get your car for you.

Jetta_1

Aug 26, 2013

Chris Brown contacted me with a friendly reminder that my inspection was due. He helped me schedule the inspection with Amber in the service department. Chris greeted me upon arriving and escorted me to the service department. After inspecting my Jetta, Amber spent a great deal of time providing me an overview of the inspection. Another great experience and Reading Volkswagen!

mdecker007

Aug 24, 2013

Chris was friendly, helpful and responsive to my service experience and I would recommend going to this dealership if work was required. I will be going back to service my Passat

Popcorn3148

Aug 23, 2013

8/16/13, We picked up our metalic Toffee Brown Volkswagon Beetle car that we purchased with Chris Brown.Chris is a total professional salesman,and he knows his cars. Chris is such a nice young man and can't seem to do enough to make you comfortable and find you the right car. He did an over all review ofall the features of the car and we never bought one that we had this kind of one on one time with a salesman. The over all experience with this dealership was excellent. We also met and dealt with Jason the manager and he too is a professional and very personable man. We love the car we purchased and everyone we run into loves it too, whether it be the mall, the restaurants we frequent or church. Everyone loves the color and it is a comfortable and quiet. We just zip right alongand we are impressed at the surge of energy it has to get up and GO !Leona and Jim of Pottstown, PA

JeffreyHartford

Aug 21, 2013

Was looking for a car for my son and things started off rough with a price quoted to me that was $1000 over what was listed on the web site. Really troubled by that and was thinking no way I do business with these guys. Turned out was just a simple mistake as the price had just been reduced, but GM of dealerships got involved. Tells me they take their customer service very seriously. Began working with Alicia Lee who could not have been more helpful. This was a big hike for us so she took additional photos of the car I was interested in to make sure there were no surprises. With the GM overseeing the process, worked out a great deal on a great low mileage car (VW CC). I am no neophyte to the car buying process and grew up in the auto industry with a dad that financed dealers and buyers. So this episode was very illustrative to me and could have ended very differently with me penning a very unhappy review. Clearly from the top down Reading VW is a high integrity dealership that wants to make sure every customer is satisfied. I would highly recommend them (even if you have to drive 80 miles like I did) and Alicia will make sure you leave with a great car at a very fair price.Jeff Hartford MD

mdecker007

Aug 19, 2013

My wife and I purchased a new 2014 Premium Passat and had the pleasure of being taken care by Chris. He was helpful, friendly, and spent a lot of time teaching us all the bells and whistles about the new vehicle. His follow-up was excellent and was well versed able of all features.I would highly recommend working with Chris and when the time comes again will look him up!

tpandher

Aug 7, 2013

Great customer service chris was good he helped us find the right car. Service department is great I would recommend this dealership to all friends a

kjbcv

Aug 6, 2013

My family has purchased 3 Volkswagens from Chris Brown. In the Reading area, there are several other dealerships and salespeople; however, we always see Chris because we know we will get the absolute best service. Each time we visit Reading Volkswagen, Chris is genuinely kind and interested in helping us find the car that is best for our needs. Chris spent time with me after hours and regularly kept in contact with me. I am a demanding customer and the car I wanted required a dealer trade; Chris spent hours locating the car I wanted and yet never made me feel like the dealer trade was a hassle. The dealership arranged for a special driver to pick up my vehicle and Chris updated me regarding its whereabouts. When I picked up my car, it was spotless, shiny, and decorated with balloons! Chris was just as excited as I was! Chris patiently explained all the features of my car and even spent time with me as I practiced. He truly made this experience a special milestone in my life. As a result of my incredible experience, I and my family will continue to only see Chris at Reading Volkswagen. Additionally, I will continue to recommend Chris to my family and friends. I can't say enough great things about Chris; if you want an outstanding salesperson and an overall wonderful experience, make sure to see Chris Brown at Reading Volkswagen!

rportada79

Aug 2, 2013

I received rompt and friendly service on Thursday morning, Jeff Rohrbach made my appointment for me and Nate Krick took me in despite arriving early.

Tlc2010

Aug 1, 2013

I just want to start off by saying that my fiance and I were looking for a second vehicle and were really interested in the Dodge Dart. We went to another dealership and was completely thrown off and discouraged. When we went to Volkswagen Reading we were greeted by Chris greeted us right away and not only listened to what we wanted but accommodated accordingly. We spent three days there figuring out what we wanted and all three he stayed late for us without batting an eyelash. He helped us stress all of our options and ultimately got us into a car that we loved and got us a great deal on a new Jetta. He showed us all the buttons, test drove with us and was there every step of the way. Not only would I recommend him but also the dealership. Everyone was nice and helpful and just a great atmosphere. Chris did an amazing job and I would go back to him in the future and will refer everyone to him. Pick him and this dealership!

will147

Jul 31, 2013

I had to leave town and drop off my 2010 VW CC Friday night. Nate and the two other female employees who assisted me over the phone were accommodating. They allowed me to pay over the phone. I had, and still have, the 15% off the 40k mile service coupon on my fridge because I was not able to provide that at the time of payment. Nate was nice enough to factor that into the final bill. Thanks again for making the experience an easy one.Regards,Doug

michaelborneman

Jul 29, 2013

The overall buying experience from sales to service was exceptional so far. Its nice to see that the dealership is committed to overall customer satisfaction and it shows.I would highly recommend Volkswagen of Reading and Blaine to any one.0 APR, can't beat it.

DJK1960DRK1956

Jul 26, 2013

My VW was 16 years old and my husband decided he wanted to update to a new car. Chris greeted us on the lot wtih a smile and was very kind and courteous. He quickly understood that I was hesitant to give up my Cabrio. He asked what we were looking for and pointed us the cars that meeted our criteria. He was knowlegable on each car we looked at and he knew what the different options were on each car. We took a new beetle convertible for a test drive, and he explained many of the gadgets on the car before we left for the drive. During the drive, he further gave us details on the car. My husband was a tough person to deal with but Chris answered all his questions with straight answers and always a smile. His personality was very pleasing and quickly put me at ease with is kindness. He was not a pushy person and understood that we wanted time to consider updating to a new car. I had owned 3 vw's before and did not want to deal with the vw dealer I had previously dealt with, and was very comfortable dealing with Chris at this dealership. He assured me that the service at this dealership would be top-notch, and if I did have any problems he would be there to assist me. We did buy the new beetle. Chris even programed the navatation system with our home address and sync'd the new system with all my telephone numbers from my phone. He even set up the 30 day car check before we left with the new car after going over all the options again. I was confident when I left that I knew where all the buttons were for the wipers, lights, etc. I would recommend Chris to everybody to deal with. He has a calm personality and a great smile!

dspringer19

Jul 26, 2013

After purchasing my new Volkswagen from Chris he continued to show me every feature the of the vehicle all the way down to changing the time. Chris is extremely knowledgable of the vehicles he sells and I had a great experience working with him.

jaytro

Jul 19, 2013

At first I was reluctant to take my vehicle to the dealership for the 90,000 mile service and for a check engine light. I knew it would be more expensive because the mechanics are "certified" VW Mechanics which increases the labor rate per hour. Initially I called and talked to someone to arrange for a appointment. I felt like I was getting the run around from that particular individual. I had to call three times to attempt to make the appointment. I got put on hold one time, got a person's voice mail another, and then the line went blank. The next time I was talking to the same individual that was attempting to transfer me at the beginning and now they were attempting to schedule my appointment. The description she gave me seemed like it was only a tire rotation, oil change, and a typical 25 point inspection. The cost was over $200 dollars. I thought there's no way I'm paying that much for that service. So, I attempted to make the appointment for the check engine light, which I had been previously decoded at an Advanced Auto store and I knew it was something to do with the turbo in the car. Again, the explanation of the service was lacking and the price didn't seem reasonable. But I wanted the work to get done right and agreed to the appointment. After thinking it over for about ten or fifteen minutes I decided I'd just take it to my local garage and hope they would be able to trouble shoot the check engine light and also perform the necessary inspections for the 90,000 mile service. So I called back to cancel the appointment. I didn't want to talk to the individual who scheduled my appointment. So, I talked to the administrative assistant. She attempted to transfer me to the individual I had talked to before. Luckily that individual did not pick up. She then asked what she could help me with and I told her I wanted to cancel my appointment. She asked if there were any problems and I recanted what had just transpired with the individual I had previously talked to on the phone. She immediately went into damage control and asked me to reconsider. If I would talk to Nate Krick, the service advisor, he'd be able to give me a detailed breakdown of the service. I was transferred over to Nate and he did give me a detailed breakdown of the service to be performed for both the 90,000 mile service and the check engine light which justified the cost of the service. He also said that he would work with me on the cost of the service for the check engine light, depending on what they found. Nate also apologized for the run around I got earlier. Feeling placated, I made the appointment and brought my car in on the scheduled day. I waited in the lobby for the work to be completed. It took about three hours. I walked around the lot to see what the new vehicles looked like, got a complimentary cup of coffee, bought a snack at the snack machine and watched tv on my iPad, hooked up to there WiFi. Periodically, Nate would stop by to update me on the progress of the work and ask if I needed anything. The administrative assistants also periodically asked if they could get me anything, which was very nice. Finally, the work was all complete, except for the check engine light. The piece that they needed to complete the work wasn't on site and needed to FedEx'ed over the next day. Rather than making me take the car home and then bring it back the next day, Nate offered to give me a loaner car, leave my car there and have it worked on as soon as the part arrived the next day. Nate said he'd call me when the work was done and I could come pick up the car. I thought that was very thoughtful on his part. I got the call the next day and went to pick up my car. Nate went over all the work that had been done and also worked with me on the cost of the repair. I felt it was a fair charge. As long as I'm able to get a detailed explanation of why something is costing a certain amount, I'm alright with paying it and will continue to bring my car back to this dealership. Thanks Nate!

cwb123

Jul 13, 2013

Pleased with the overall experience at Volkswagen Reading. We looked around and found that the car we selected is the right fit for our needs.

markwensel674

Jul 11, 2013

Service was completely, courtesy wash was done crappy. The car was still dirty after the wash. Vehicle was put out front and I stood around waiting for additional time while service advisor never came to advise me that the car was done..

jreigner94

Jul 10, 2013

Upon entering your dealership I went to the wrong location for service, a technician who I didn't get his name was exceptionally friendly and guided me to the correct location. When I entered the service area a woman at the Audi desk personally walked with me to the VW desk and everyone was so welcoming! Today more often as a customer I find that I am treated as a hassle, this certainly was not the case here. Nate who took my information was beyond what I expected. His eagerness to make my experience as hassle free as possible was impeccable. The attitude he had about VW and the way he listened to my concerns was something rare. He truly is an asset to VW of Reading and should be told. Thanks for a wonderful experience!!

macdao04

Jul 10, 2013

best experience ever.. TIm help me with everything I needed, great humor and great personality...would buy again from here...great knowledge on the audi q5, answers all my questions...

Its_mckinley

Jul 8, 2013

The great staff, with its amazing efforts and help, made the overall experience something that far exceeded my expectations of buying my first new car.

Savvy02

Jun 24, 2013

Excellent & very helpful with everything. I would recommend to anyone needing a car.Alicia is so knowledgeable. She went above and beyond to fix a problem that was missed on my used Beetle. She is very nice to deal with, friendly.

lddmarco

Jun 22, 2013

Fantastic, swift, convenient service was the call of the day. Nate was welcoming and accommodating to my time needs. While at the dealership, I enjoyed a quick chat with Chris Brown the sales representative. Again, very personable and attentive. My vehicle was conveniently parked after it was serviced and washed.

spadie

Jun 22, 2013

Chris Brown is an excellent salesperson. I knew after the first ten minutes of talking to Chris that I could buy a car from this guy. He made my wife and me feel real comfortable right from the get go. Chris was kind, courteous, and very knowledgeable about the car that I was interested in. Chris made me feel at ease on my test drive. And before we went out on the test drive, he showed my wife and me everything we needed to know about the vehicle. And by the way, after we bought the Jetta Sportwagon, Chris went over everything once again, which I thought was fantastic. In closing my wife and I had a wonderful experience buying a new car and Chris is the main reason. I hope the service I get at this dealership is just as good.

steph2

Jun 8, 2013

My experience working with Chris was absolutely fabulous!!! He was very knowledgeable about the car that I was interested in and presented the information in a clear and concise matter. Working with him was very easy and comfortable and the process was quick and easy. After purchasing the vehicle, he took the time to explain every single detail about the car before I drove it off of the lot. I highly recommend working with Chris for a smooth and easy car purchase experience.

mida313

Jun 6, 2013

Would I recommend this dealer question - should have with improvements.Service advisor didn't return 3 phone calls prior to the service for parts availability - so I ordered them myself.For my first 30 day/1,000 mile service - the quick alignment wasn't completed, ever after one tire had more wear that the other 3 tires.

09042010

Jun 4, 2013

Work was done very fast and I am happy about that, I'll be back in july for a changing tiers and aliment.Thank you.

kamathy01

Jun 4, 2013

I have had a number of cars over the years, and as most people know having them serviced at a reputable dealer is critical. I have found Volkswagen Reading to be very accommodating, prompt, informative, and so easy to work with. This is definitely not the "old" dealership from years ago!!

ajswartz

Jun 3, 2013

Bought my 2012 diesel sportswagen from Jeff and have worked with him ever since. Volkswagen supplier program creates no haggle simple process and was in and out in less than an hour. Will be back for 2015 Audi diesel A4. Regards. Andy Swartz.

Jlheffner

Jun 3, 2013

I purchased my volkswagon at Faulkner VW in Allentown(which I highly reccomend.) I live in Berks and was planning on taking my VW to this dealer ship to have it serviced after my purchase. I said planned. This review covers my first and final experience of Reading Audi/VW. This was my 30 day check-up. It was supposed to be an easy, routine, quick kind of a deal. Thirty minutes tops. I ended up being there for an hour and a half. That's not worst part. They did nothing more than check the tire pressure, alignment, maybe the fluids. In the time I was sitting there, the environment in this place was nauseating. Not at all what I experienced at Faulkner. For one, they lost a woman's keys....? The manner in which the staff spoke was down right uneducated and rude. I would have expected more class here. So, I check out. I go out the front door to my car, and oh hey, they managed to wash my car in that hour and a half! There sits my beautiful 2013 black vw with two huge deep SCRATCHES in the driver's side door, right above the handle!!!! I don't normally complain about things like this but when you spend 25k on something, you speak up. The manager came out and took them out. I was too peeved to even check the rest of the car. When I got home I checked even inch, there was not only white lint all over it (what idiot cleans a black car with a white towel) but, there where two more 4 inch hairline scratches by the headlight on the driver's side. It's a black car!!! I just bought it!!! I would rather pay money to have an expensive detailer take them out then to go back here. Better yet, take my time and gas to drive to Faulkner in Allentown. At least I know they will do it right. My car will never touch this lot again unless it's an emergency.

lvtoride99

Jun 1, 2013

The Service Dept at VW Reading is excellent. Nick Krick is a wonderful Service Advisor. He was able to fit us in for a 60K service when we only had one day available to have it done. He also was able to provide us a loaner car. He went above and beyond to make our service appt go as smooth as possible. I highly recommend having your vehicle serviced here.

MarkWiz

Jun 1, 2013

I found Ms. Lee to be professional, friendly, and helpful. My first VW, my first lease. I was quite pleased! This has been a great experience for me.... Alicia, Jason, and Dave!

TonyDusko

May 29, 2013

I wanted to take the time to write a separate review for Jason Rex, the sales manager. My wife and I purchased two cars from Reading VW this year and Jason made the experience easy. He is fair and honest; maybe more so than any other sales manager I have worked with. And I have bought a lot of cars. You just can't go wrong with Jason when it comes to working out a fair and honest deal. I look forward to doing business with him again. And I will always stop in to say hi when my car is in for service; that is how pleasant it is to be around this guy.

vince22

May 23, 2013

My wife and I recently purchased our new Jetta from Volkswagen Reading and Chris was our salesman. The whole experience could not have been a more positive one. Chris was very knowledgable, professional, very detailed and a pleasure to deal with. He did every thing he could to make us feel very comfortable from selecting the right Jetta to going over the features of the vehicle to the test drive. We worked out a great deal on our trade added a protection plan and an extended warranty and Chris along with Jason Rex and Dave Kazmierczak got us into our new vehicle. We did have intentions on looking at some other brand vehicles at other dealerships but we never left Volkswagen Reading after our visit there and Chris and the rest of the staff were the reason we didn't. We were very impressed with the dealership facilities, vehicle inventory, everything. The day we picked up our Jetta it was sitting just off of the showroom floor and it was immaculate. Chris made sure it was perfect and he even had the gas tank filled for us. Since we've had our Jetta Chris has followed up with us numerous times to make sure everything was okay and we were pleased with our purchase which we really appreciate. We will definitely recommend Volkswagen Reading and Chris Brown to any of our family and friends when they might be considering a new vehicle purchase. We certainly will be !

rockle

May 20, 2013

Service department is always so helpful and friendly! They give full details on any and all issues identified (both expected and unexpected) and give accurate, fair pricing quotes, making it possible to "budget" and plan for any immediate and pending services. They are also always great at scheduling service according to my schedule and my needs.

NoahL

May 18, 2013

I am now officially a repeat customer. The customer support I get from Chris is fantastic. He knows exactly what I want when it comes to a smooth sailing deal. When I test drove the Touareg TDi I really enjoyed the ride but when we exited the vehicle I made a remark after locking the doors that I did not want the horn to sound when locking the doors and sure enough Chris remembered even something small like that so before driving off the lot the options were all set exactly how I wanted them. It seems like a small detail to even the friends and family I talk to but to me the little details add up quick and Chris kept it covered throughout the entire purchase. I now make it a point to do all purchases and services at this dealership even if I work 300miles away just because the service both in sales and auto service are exceptional. Whether buying a loaded Touareg or a base Jetta the treatment is great. From the first test drive through to driving away if I had to choose one word for my time at the dealer it would be pleasant.

DDoerrman

May 16, 2013

I knew what car I wanted before I walked in there. I knew they didn't have it so they searched until they found one. This is our first volkswagen. Love it! You can surely tell the difference in the quality. Worked with Tim Dati. He's a great guy. Would go out of his way for you. Very friendly. First time ever got a tour of the dealership. Met customer service even went to the service & garage area. Everybody was so friendly & made you feel welcome. Got our picture taken for a calendar. Never had that done. Thank you Tim so much for our great car! ??

TonyDusko

May 14, 2013

So when we purchased my wife's Tiguan a few months ago (see previous review), I really was not looking for a car for myself, however, I was so impressed with Chris Brown and the dealership that I went back to look at the GTI's. Chris spent an entire Saturday (and more) with me, trying out several models and working out numbers. What was great was how Chris did not mind spending the time and actually seemed to enjoy it. If you have shopped for a new car recently, you know this is a rarity. Chris did what he had to do to find the EXACT and perfect GTI for me. I am very particular and I am certain that I found just the right car. I love it. And the best part is that I get to continue my relationship with Reading VW as a service customer. And one more thing, Chris knows his VW's!

rslangol

May 7, 2013

I am a demanding customer. I knew exactly which vehicle I wanted---and there weren't any readily available within 100 miles of home---yet I insisted on getting a good deal. Chris Brown exceeded all of my expectations. He worked hard to get me exactly what I wanted, at an excellent price. Dave Kaz and Jason Rex were equally helpful and supporting. Then, Chris did an exceptional job during the delivery, walking my wife through all the features of the new Beetle that she's wanted since we were kids. Fantastic experience. I highly recommend Volkswagen Reading.

mida313

May 4, 2013

The whole process of buying this car only took 1.5 hr. My salesman Tim Dati, he is knowledgeable and friendly, so I bought my 2013 Jetta. I'm not new to Volkswagen, actually tried to buy 5 dubs over the years from the previous VW (Vision) dealer. With me leaving and going to another VW dealer out of the area. Since the new owners have taken over, things have changed for the better. I would recommend Reading VW .... I'd def buy another car from them.

CodyAngGTI

May 2, 2013

Chris is a great salesman. He is very knowledgeable about the models, and never rushed any decision making, or any part of the sales process. Everything was done with great care to ensure accuracy. He was very eager to help me find the exact car that I wanted. He displayed friendly and courteous customer service. I will definitely buy my next car from Chris.

2013jettagli

Apr 29, 2013

The reason we gave this rating is, we had a great experience purchasing our new Volkswagen. Chris Brown was very helpful, knowledgeable and understood what we were looking for. He took his time with us and didn't rush through the process.

Dallas121

Apr 29, 2013

Chris was awesome! So helpful never pushy. Took the time to show me every little detail about the car. No car sales man ever has done that before. Everyone at the dealership was extremely friendly and honest. Love it there! :) I will recommend this dealership to everyone.

jcupo

Apr 24, 2013

Sal Scarpino has always provide outstanding service when I have had my car in for service. I have had two VW's service with this dealership and have only good things to say about Sal and his team. Keep up the good work. John Cupo

natmoyer

Apr 22, 2013

We recently bought our new Jetta on a Saturday afternoon. Unfortunately, we were unable to arrange for a baby sitter ahead of time. Not once during the whole process did we feel rushed and looked at funny for having our 2 year old running around the showroom "trying out" all the new cars. Our purchase took us past the normal business hours and Chris Brown made sure the car was still detailed for us, went himself to make sure the tank was full, and insisted on staying even longer to make sure that I knew how to use all the features of my new car. He definitely went above and beyond. Thank you!

RTLTTaylor

Apr 21, 2013

Fine service. I had a problem with low radiator fluid. Cover was not on tight. Found the problem and fixed issue with the radiator cover.

sdaubert

Apr 21, 2013

I recently bought my very first Audi (Q5) at Reading Audi/VW. Chris Brown and Jason Rex went above and beyond to make sure our experience of this purchase was exceptional. They answered every question we had regarding the car, from the operation of its options to servicing and financing. Chris took his time with us and we didn't feel rushed. I would recommend this dealership to anyone in the market for a new or used vehicle.

ckmary1

Apr 20, 2013

I brought my Passat in for service on April 17. Sal had the rental car ready and efficiently went over any issues I was having with the car. He answered all my questions and told me he would Rick from the paint and body shop check my scratches and go over that information with me when I pick up the car. Sal called Thursday morning to let me know the car was ready - all serviced and inspected - fixed my key - ordered a part for the back seat. When I picked up my car everything was smooth. Parked the rental in the breezeway - got my paperwork - paid my bill - Rick was there as promised to go over my paint repair and I was on my way. Sal is great - VW is great - This is one of many positive experiences I have had with VW. The girls are very professional at the client care desk.

ruthb01

Apr 20, 2013

I felt like I was important to Sal. I spent about 2 hours there and Sal always came back to check up on me and make sure I knew what was going on and offered to have my car inspected so I wouldn't have to bring my car back in the next 2 months. The receptionist was especially pleasant and had a great time speaking to her. It was a great experience.

JeffreyFlegler

Apr 18, 2013

Chris Brown was perhaps the most sincere, knowledgeable, and pleasant salespeople that I have ever dealt with. His attitude towards my interests are unparalleled and my concerns were his as well. I will definitely be buying my next car from Reading Volkswagen; without question, I will once again go through Chris Brown.

mrsfascinat1ng

Apr 16, 2013

Jeff was very accomodating and easy to deal with. Even though he is an Audi specialist he was willing to work with me on the purchase of a VW without hesitation.

dreazen

Apr 15, 2013

Friendly staff--they were having a barbecue and offerred me lunch!! Talked with sales people along the way who did not hassle me since I was there for routine service only.

kellyh310

Apr 9, 2013

Chris is very friendly and knowledgable. He is a real pleasure to work with. He really worked to get us the best deal around. After shopping many different dealers and various cars, Chris was the reason we bought here! And I love my GTI !

Mjtoby

Apr 9, 2013

My vehicle was in on 4/8 for recall service. Everyone at your facility displayed excellent customer service skills. Thank you for the positive experience.

hayhoc45

Apr 7, 2013

I am very satisfied with the service received for my Golf.I must admit when I purchased my car I was very dissatisfied with service representative. I had recently lost my husband and was starting out handling things that he did. I regretted bringing my car in for service but then to my surprise met Sal and his smiling face and kindess expressed. I knew from that point I would not regret bringing my car for service anymore. HE IS A GREAT ASSET TO YOUR COMPANY!!!!Thanks to all who work on my car - please pass along.Dottie Hocker

RTLTTaylor

Apr 3, 2013

Chris was very professional and helpful in guiding us with the leasing of our Passett TDIHe went above and beyond his duties as a slaes person.Chris was available when we had issues with the battery, even on on his day off.The service department was helpful in solving the problem with the bad battery, also.

LaurenKern

Mar 31, 2013

My overall experience with Chris Brown was excellent. He was very friendly and a joy to work with. In the beginning, I knew very little about the Volkswagen Jetta, but Chris Brown's superior knowledge about all of the vehicle's functions made the decision very easy. This was a great experience and Chris made buying a car fun. Now my car is running great and I am very pleased with the product and the buying experience.

ewojo

Mar 29, 2013

Having purchased thirty cars over the last forty years, I have had many experiences with car dealers. Some of those experiences are memorable for all the wrong reasons. In contrast to those, my experience at Volkswagen Reading was excellent. The staff was friendly and very accommodating. I spent two weeks evaluating other vehicle options. While the staff from Reading Volkswagen kept in contact during that time, they never once pressured me into making a decision. Finally, I have found a car dealer who respects that I have the right to take my time to make the right decision for my situation and understands that their role in the process is to provide the best information and most competitive deal regarding their product. I so appreciate this type of relationship, that I will definitely recommend Chris Brown and Volkswagen Reading at any appropriate opportunity and will return when the time comes that I need another vehicle.

PhillipD

Mar 29, 2013

Sal made sure all the work was done to my satisfaction. He couldn't have been more helpful! Great customer service and very satisfied with the entire experience.

Mstringer

Mar 22, 2013

I just graduated from school and needed a new, reliable car. It was my first experience at a dealership and I was completely confused as to what I wanted. Chris didn't take advantage of that and explained everything I needed to know and went out of his way to get me the best deal he could. I felt very comfortable and I did not feel pressured at all.

TonyDusko

Mar 22, 2013

I have purchased a lot of cars through the years and have had both good and bad experiences. However, our time with Chris Brown at VW of Reading was a very pleasant experience. We had a two year old in tow both visits and the whole staff made us feel very at home. Chris went out of his way to make sure we got the car and deal that we wanted as well as what I needed to get for my trade-in. The sales manager even played with my son while my wife and I finalized the deal. On another note, I can not tell you how many salesman I have worked with that did not know their product. Chris impressed me with how much he knew about our Tiguan. Not only did he know everything about the electronics, for example, he was able to effectively teach the gadgetry to my non-techie wife with ease. As a school teacher, that impressed me. I will definitely return to Chris and VW Reading when the new GTI comes out next year.

starrk123

Mar 20, 2013

From the moment we dropped off our car to the minute we walked out the door after the service was complete we were treated warmly and with top notch professionalism. The service our car required was explained to us in an easy to understand manner. We had taken our car to another VW dealer and two independent mechanics in the past 4 months. For 3 months our car was unusable (in the shop). These other facilities had no idea what was wrong with it and could not fix it. Your technicians diagnosed and fixed the problems within 24 hours! We are thrilled to have our car back and in working order!!!Thank you so much for your professionalism and expertise!!We will be back and we will be recommending you to our friends!

CJ989

Mar 18, 2013

I have owned several vehicles over the years, several new and several used, and have experienced the services offered by countless dealerships, but I can honestly say that my experiences with Chris have been the best hands down. I recommend him to all family and friends because he is not just extremely knowledgeable and friendly, but he wants to help you get the vehicle that you want for the best price possible. If there is anything that he can do for you, he will go out of his way to make sure that you are taken care of, and that is the type of person that I want to continue to work with in the future.

RTTiguan

Mar 18, 2013

I originally came to the dealership to have my 99 Volkswagen Beetle serviced. However, after talking with Sal Scarpino and Chris Brown, I left the dealership with something totally different in mind. I decided to trade my beetle in for a new Tiguan. I would say that my experience with Sal and Chris definitely had the most impact on my decision to purchase the new vehicle. I will admit, pricing definitely plays a key roll in decision making for me when it comes to any new purchases, but customer service puts it over the top. And that is exactly what Sal and Chris did. I look forward to dealing with them in the future.Yours Truly,Terry Badinger

STUB1234

Mar 13, 2013

CHRIS BROWN WAS VERY HELPFUL MY DAUGHTER LOVES THE CAR EVERYONE AT THE DEALERSHIP WAS VERY NICE AND HELPFUL THE DEALERSHIP WAS VERY CLEAN

Moyer1184

Mar 9, 2013

Blaine was great...took the time to really show me everything about the car...my wife loves a new golf tdi and the gas mileage is great...thanks

Turbok20

Mar 5, 2013

Chris is a professional from start to finish. I will definitely reccomend anyone who is looking for a V-dub and great customer service to see Chris. We are very happy and pleased with our new 2012 Beetle!!! Thanks again Chris!

JasonStrouse

Mar 3, 2013

Chris gets my vote for salesman of the year! He went over my '2012 VW jetta top to bottom with me, and to this day I haven't found anything he missed. I will be calling Chris for my next one. Thanks again!!

lucie124

Mar 2, 2013

I recently bought my Audi A4 from Chris, he was great. Chris was very knowledgable about the car and even stayed a after hours to help us get a great deal. This was the easiest car buying experience I've had yet, I will be coming back when I'm ready for another new car.

wyd1403

Feb 28, 2013

Best car buying experience ever! I have purchased 4 cars in the last 4 years and I have to say that this was so enjoyable. My son and I could have sat around and talked to Chris and Jason all day about cars! I can't wait to purchase my next car from Chris Brown!

Barrer2

Feb 27, 2013

Chris is the nicest and most honest car salesman I have ever dealt with. He calls "out of the blue" just to see how we are enjoying our car and if there is anything he can do for us. I have never come across such service from any other sales person. I would not hesitate to recommend Chris to anyone who wants a great car buying experience.

Barrer2

Feb 18, 2013

Chris is a great salesperson who works very hard to make sure that his customer is very satisfied! He always responds to every phone call as quickly as possible. He is a genuinely nice guy who we trusted from the first time we met! Great salesperson...we will buy again from Chris!!

ATheisinger

Feb 13, 2013

While looking for a gently used Audi A4, Audi/VW of Reading definitely stood out. My salesman (Chris Brown) was by far the most polite and professional salesman I have ever met and dealt with. Not only that but I got an amazing deal on a beautiful car. Definitely coming back to Audi/VW of Reading for any future car purchase!

Jerm1025

Feb 11, 2013

I contacted Chris Brown in reference to a pre-owned 2013 Lexus that was listed on the Internet. I live in New York and the dealership is over 200 miles from my house so I was hesitant to take the ride. Chris sent me a lot of detailed pictures of the car from every angle possible. He even made sure to point out a minor scuff underneath the front bumper so there would be absolutely no surprises when I got there. When my wife and I arrived at the dealership the car was exactly what he said it was and we bought it. He even recommended an excellent restaurant for us to try before the long ride home. The bottom line is he's obviously a car guy, if he wasn't I wouldn't have trusted him enough to drive 200 miles.

jmd2016

Feb 11, 2013

I contacted Chris midweek about a dealer trade for a Jetta SE and he got the car the next day. I came in about three days later and all the paperwork was set to go and the car looked GREAT. He was very helpful throughout the process. I would recommend Chris to anyone looking to buy a VW, Audi, or any preowned vehicle on the lot in Reading.

Transmission

Feb 5, 2013

When I began my car shopping experience I had made stopped by a number of car dealerships - the thing that really stuck out was not only how easy to talk to and knowledgeable Chris was but how he was patient with me and did not make me feel pressured at anytime during my shopping experience. Months after buying my new ride when I come in for service he still remembers my name. That to me is simply awesome. If you are considering a new vehicle stop by and see Chris.

qschaffer

Jan 30, 2013

Chris was extremely knowledgable but more importantly very friendly and helpful. I would recommend my closest friend and family to Chris. Furthermore he was able to work a good deal and made sure it was a streamline process from start to finish.

Csiebens

Jan 18, 2013

We had an unexpectedly positive shopping experience with Chris Brown and wound up with the car and deal that fits us perfectly. He was clear, patient and positive throughout, and knows his stuff - either knew answers or immediately found answers to LOTS of questions. Very satisfied customers.

artbran

Jan 17, 2013

I would recommend anyone to come to these guys to purchase a new/used car any day. Customer service is top notch and they help you out in whatever ways they can.Blaine Hassler was my sales guy and I cannot say enough positive things about the sales experience. Used car sales manager Chris Halvin was very friendly too as was everyone there. Willing to answer all your questions and no one there was pushy at all.Just a really positive and friendly sales experience with these guys at Volkswagen Reading. A+ and 5 stars all the way.

PMG1988

Jan 16, 2013

I would highly recommend Chris, as he was very helpful throughout the decision making process. I walked in to the dealership unsure if VW was the right choice for me. After speaking with Chris, I felt comfortable that I was making the best decision possible. He is friendly and very knowledgeable, while also being patient as I decided which VW (if any) was right for me. At the end of the day, I bought a Passat not only because of the quality of the product, but because Chris Brown made a normally tedious process very enjoyable.

benlamanna

Jan 14, 2013

Chris was a big help when buying my S4. I would recommend Chris to anyone looking to buy a car (new or used). His professionalism was tremendous and I look forward to doing business with him again. A+ rating.

LAGiannini

Jan 14, 2013

I would highly recommend Chris Brown to anyone interested in VW or Audi. His passion for the products he represents is infectous. Chris was knowledgable and friendly, and the entire experience was very enjoyable. I have been in sales for over 30 years, and I have to say that the future looks bright for your Dealership because of employees like Chris. I will send all my friends and business associates to see Chris.

AndrewandMatt

Jan 7, 2013

We had a wonderful experience buying a car at VW Reading because of Chris Brown. He was very friendly and helpful throughout the process. Chris helped us get a good price for the exact car we were looking for. He did not try to sell us something we did not want. I would recommend Chris to anyone buying a new car. If any of my friends are interested in a VW, I will definitely send them to Chris.

dankdk

Dec 16, 2012

Chris Brown went above and beyond my expectations. He is incredibly knowledgable, patient, honest, and helpful. Chris went out of his way to make the entire experience enjoyable and memorable. I recommend this dealership and highly recommend Chris Brown to anyone interested in purchasing a car. I will be sure to work with Chris again in the future.

jpj

Dec 13, 2012

Chris Brown is an excellent resource for helping with a new car acquisition. He knows the products extremely well and is keen to customers' needs.Chris provided a thorough and courteous overview of all the new car capabilities and features.When considering a new vehicle, by all means seek out Chris for assistance.(Note: We are repeat customers with the dealership and they are great to work with!)

Gene Frost

Nov 29, 2012

jeremy in parts was the professional and a pleasure to work with. I would reccomend this dealership to family and friends. It is apparent that the parts department strives to excel. It appears that Jeremy Robinson has motivation and knowledge, while always maintaining high standards and integrity.

CJBloom

Nov 23, 2012

My experience at VW Reading was superb. Prior to VW Reading, I visited another dealer and was ignored for 15-25 minutes. The sales manager and sales person at that dealership blamed their terrible service on being unprepared for a high turnout with a Black Friday Special. I felt disrespected and unvalued as a potential buyer. I left that dealership and I headed straight for VW Reading.My experience between the two dealers was like night and day. Blaine welcomed me and my family within four seconds of entering the building. There was no high sales pitch: he listened patiently to my needs as a buyer and talked me through my options. He directed me to exactly the type of vehicle I could afford and that fit my personal preferences. He was friendly, easy to talk to, and highly professional. Jason was also wonderful to work with. He explained my paperwork in detail, did not rush me on any aspect of my purchase, and was attentive.With Blaine and Jason's help, I was set up with a certified VW preowned car that offered much more value for my dollar than other dealers.This is my first time to purchase a Volkswagen, and my first interaction with the VW staff has been 100% positive. I highly recommend VW Reading.

Mary AnnYoung

Nov 19, 2012

My husband and I were both very pleased with our leasing experience. It really could not have been easier. Credit application taken - We left for a couple hours while they prepared the car. We came back early but everything was ready to go. John took the time to go over absolutely everything about the car and assured me that I could call him if I ever had any questions. Love my new Tiguan - and I love that my experience at this dealership was such a pleasant one.

Jenna1992

Nov 14, 2012

Wonderful experience, best I've had yet at a dealership. I got exactly what I went there for and everyone I talked to was very friendly, I would absolutly come back here for my next car!

Bill_Bergman

Nov 13, 2012

Recently we were looking for a new Van to replace our ageing one. Being a long time VW fan we stopped in to look at the Routan, which has proven to be an excellent Van we highly reccomend, Chris was very friendly and knowledgable and did a great job of showing us vehicles and features and what would best suite our needs. Our sales experience was very smooth with them actually saving us money on the financing as well, they beat the rate of our Cedit Union, so that is impressive. Their F&I and Sales managers were very Frienldy and helpful. Also their service manage Sal is a delight to work with. We would definitely look at them for the purchase of moe vehicles in the future... Thanks Chris!

chrismoyer0816

Nov 13, 2012

I was only interested in purchasing a Manual Transmission, Midsize 2012 vehicle. Other dealerships would not answer when I asked if they had a model that met my criteria or tried to talk me out of what it was I was looking to buy.Blaine Hassler greeted me warmly as I entered the dealership, listened to what I wanted and went about trying to find my car. Never did he try to tell me what it was I wanted. In a little over a week, he found my 2012 Blue 5 Speed Passat and even drove to North Jersey to retrieve it for me. The price was no haggle and I felt I was fairly treated.The car is magnificent.The Dealership is a joy to visit. I have had my car in twice now for scheduled maintenance and look forward to speaking with the Service Manager, Sal Scarpino each time. He takes the time to ask how the car is doing, is there any help he can provide and then exactly what will be being done to the vehicle while it is there.He is also expert at the Computer which lives inside the car. It does just about everything you can think of. When I have a question he always has an instant helpful reply.I just called back to purchase a car cover and Blaine took the time to ask what I wanted in a car cover and any other options I might be looking to have. Within minutes, my selection was made and it will be being delivered shortly.I moved an hour away from Reading and still bring my car back for service. It is so worth the drive and the peace of mind.I highly recommend this dealership.

ruthb01

Nov 13, 2012

I bought the 2012 TDI Touareg. I was looking around for a great car for my family with a good safety rating. We went to Hyundai, Mercedes Benz, and Ford. John Schroeder made us feel comfortable with the cars we were looking at. He was honest and was not pushy. We visited him several times before we made a decision. I honestly felt good about spending alot of money when normally I would not. I will go back there again for my next car. Thanks John!