Used Cars for Sale at Volvo Cars Marin in San Rafael, CA

Norman Colb

Jul 10, 2021

I was enormously impressed by the salesman. No pressure! No hustle! Just patience and the hours he spent finding just the right car. I could not have been more impressed or grateful. It would be wonderful if other dealerships employed the same approach to customers. But I'm not optimistic.

Georgia

Jul 23, 2021

Dara Sok my sales associate was knowledgeable, informative and patient with all my questions. Dara's relaxed sales approach was exactly what I needed and hoped for in buying a car. I test drove 12 different brands before landing on the Volvo and I have to say Dara made the difference. The car sells itself but the flawless interaction was key. Kudos to Dara!

Kalebs Smits

Sep 23, 2021

Purchased from this dealership out of state on 7/31, today is 9/23 and I finally get to drive my car. Dara Sok either was unaware (which is not accepted for a salesmen selling to out of state customers) or did not tell me how difficult it is to register a vehicle out of state as they do not handle this process for out of state registrations. Of course as it was the last day of the month to meet quotas, why should he be honest? When it came to processing all my documents and signatures he was very quick and responsive. During the purchase he said how easy it is to register a vehicle out of state, so did the rest of the team, but in reality it took me 4 trips to the DMV, multiple calls, and nearly 2 months of waiting as my state requires a paper title to register the vehicle, while California is an electronic title state. Do not buy from this dealer if you want honesty, I called and emailed several times, not a single time I heard an apology, Dara did not email anything after papers were signed. The only 5/5 I can give is for the description of the vehicle. Would I buy a Volvo again? Yes. Would I buy from this dealership? Never. Even Volvo financial was extremely surprised (and apologized to me) that Dara sold me a car without communicating all the information necessary to register it in my state. I would not have purchased it if I knew it would take 2 months. Buy from these guys at your own risk, and don't expect honesty. Do all the research yourself.

Mike Carter

Jul 16, 2021

They are very short of staff. We test drive a Volvo XC40 P8, then sit down to wait for a quote since everyone busy. Sales guy comes over and says "you can leave now" which is a first in 40 years of car buying experiences. Court of Chaos. Finally we get a lease quote and it is so bad and completely opaque that we get quotes from 3 other dealers and guess what? We were not the problem - other quotes far more transparent.

Sean Coombs

Mar 25, 2021

Fantastic dealership with a knowledgeable, friendly team. My husband and I leased a new XC60 last week, and the process from start to finish was a dream. Tex was super helpful getting us set up for a test drive and answering our questions. Diana took us though the process of finalizing the deal and somehow made filling out paperwork enjoyable and not stressful. I especially liked how you work with one consultant from beginning to end—no back-room manager tactics. Everything was up-front, clear, and transparent. I appreciated how they printed out payment options in a table format so we could easily make the best decision for our lifestyle. I’ve been to other dealerships where they rattle off numbers and you have to do the mental math, so I appreciated this little thing. If you live in the Bay Area and are in the market for a luxury car, I’d definitely recommend traveling to this dealership. The team is top-notch, and the dealership itself is brand new and so so beautiful. Definitely not a bad place to spend time if you’re in for service.