Used Cars for Sale at Volvo Cars of Louisville in Louisville, KY

Laura De St. Croix

Oct 4, 2016

Friendly, helpful staff. Fairly quick turn around on my car. I didn't like the unhealthy lobby snacks like doughnuts or sunny D orange juice. Service warning light came on the day after I had my service.

Mike Garnett

Oct 4, 2016

Great people great service. Shuttle driver was very polite and easy to talk with.

sarah okoon

Oct 4, 2016

I love Volvo of Louisville. Once I owned one, I was hooked. The service crew is excellent. Shout out to both Melissa and Michael!

Happy in Louisville

Oct 4, 2016

Micheal of Volvo Louisville was great. Very informative and his customer service was impeccable!

Allan Zak

Oct 3, 2016

Thanks again for a complete & timely service. Michael was very thorough and Norm was on time, and communicated his expected arrival, as usual. Also, had another vehicle serviced a few days earlier and Sarah and the service people were also thorough and on time. Thanks again.

Peggy Sprowles

Sep 19, 2016

Great service. Melissa Hare is the best. I always feel welcome here.

J. Marini

Sep 18, 2016

Fantastic communication between the service rep. and customer.

John & Pam Hurtgen

Sep 17, 2016

Our repairman went above and beyond to find and fix the problem with our driver's side door lock. We were truly impressed and thankful.

Dana

Sep 12, 2016

I was very pleased with the service and pricing for my repair.

Gayle Overstreet

Sep 11, 2016

Great service, once again. Drop off and pick up were both quick and easy. Thank you.

Contesia

Sep 10, 2016

Andy, my salesman was very professional and patience through our entire purchasing process. I would recommend him for your next car purchase. It didn't stop there. The staff was very friendly and informative. The effort of the staff to answer question and work with me was superb.

Sara Brown

Sep 9, 2016

All of the team members are awesome! They take great care of me and are super friendly!

Sharon G. Watkins

Sep 6, 2016

Friendly, knowledgable service personnel. Good explanations of service needs.

BeverlyF

Sep 5, 2016

I always receive great customer service when I bring my vehicle to Volvo of Louisville.

James

Sep 4, 2016

They are always courteous and friendly. The service reps provide thorough explanations and provide options. They are truly exceptional.

"Delighted Customers" Cam & Marianna

Sep 2, 2016

My wife and I had never had a Volvo but it was on our list to check out for safety and customer satisfaction. We were "walk-ins" at the dealership and Andy Thompson drew the short straw...and the walk around the lot began...V-this and XC-that and every color under the rainbow. We are not compulsive buyers so with XC60 and V60 etc. spinning in our heads we took the night off and returned a couple of days later for a test drive. Andy had a luminous sand metallic XC60 ready with the AC on...he's very thoughtful since the last few days have been extremely hot! He provided plenty of information as we drove around and asked questions...in fact, we asked about the Nav system when you drive into Canada and he immediately called "Volvo Central" and found it doesn't work out-of-country...but, he showed us where you change the SIM card in the glove box and that we could pick up the Canadian Sim card at the (blank) store. Driving the XC60 was fun and exciting. Upon our return, we asked Andy to start a worksheet for us...well, I should say several worksheets as we worked toward our "ideal" Volvo crossover with all the variations and options...and again, Andy proved to be more than helpful as we kept sending him back "upstairs" for approval of the next offer...did I mention that we're not impulse buyers! With our "best deal" in hand, it was time for rest and relaxation and a good Mexican meal! I'm happy to report that Andy did NOT bug us with emails or phone calls (as I had asked) and two days later, I called asking for 6 (count them) more things and we would buy...he went "upstairs" yet again and called back that we had a deal. The dealership "paperwork folks" were most helpful and things went very smoothly. Now, the big challenge for Andy was at hand...showing a "pinball wizard" how to operate a computer on wheels (20" alloys) and he again proved to be totally awesome! It took over an hour and this lasted beyond closing time, but he never looked at his watch while he got Apps working and synched up phones and contact lists...I mean on-and-on but what an amazing vehicle! Andy and all the folks at the dealership were professional, helpful and a pleasure to work with and they did achieve "customer delight" with us! If the parts and service departments treat us as good as everyone else at the dealership has, it will be easy for us to offer our loyalty into the future!

GT

Aug 31, 2016

Very efficient and customer focused. Service team were already assembling needed parts based on a phone call as I pulled in. Representative interested in what needed to be done to get out safely and at the most reasonable price.

Monica M

Aug 27, 2016

It was such a pleasure working with Andy Thompson at Volvo of Louisville! He made the process very smooth and got me driving away in my very first Volvo! Would recommend anyone to stop in a see him. I am in love with my XC90!

Courtney Smith

Aug 24, 2016

Melissa did a great job taking care of my car. She always does!

Pam

Aug 24, 2016

I'm always well cared for at Volvo of Louisville. Appointments are kept, timing is met and service is exceptional!

Jamie Garland

Aug 21, 2016

Service was done when they said it would be. The service department is top notch, always friendly and accommodating.

Sydney Adams

Aug 17, 2016

I have been bringing my car there for many years. Everything is always handled on a very professional level.

Tim Smith

Aug 16, 2016

It was fast, exceptional and all around great! I will return next time I am looking for a vehicle or need service on mine. Also I've recommended you all to my friends and family as well. Thank you for your wonderful service and I am looking forward to coming back.

Arvida Harris

Aug 15, 2016

Melissa Hare is a very good customer service person, she will keep you informed reference your maintenance on your car. She explain what they are planning to do to your vehicle when you arrive.

Rosalie

Aug 15, 2016

The service department went above and beyond the call of duty to help me get my 91 year old mothers car serviced. They dropped off a loaner for her caretaker to use for my mom, And took her car to be tended to. Afterwards, I charged it by phone, and they dropped Off mom's car to her, and reclaimed their loaner. All maintenance was taken care of perfectly Perfectly and in a timely manner.

patsy

Aug 15, 2016

They didn't think I was a crazy person hearing a noise and they finally heard it and it was a simple fixgreat job.

Roderick Cooper

Aug 12, 2016

No problems, everything OK, service was done in a timely manner.

Sherry

Aug 10, 2016

I wandered in to Volvo of Louisville thinking about trading in my Honda Civic for something in the Volvo family of cars. I fortunately was connected with Andy Thompson to show me the options and sing the praises of the Volvo brand. I must say he was quite proficient at doing both. After a test drive of the 2015 SC60 used model viewed on line, we began the search for a more perfect match for me and the features I felt I must have for this big purchase. Andy reviewed inventory on line and found a 2016 white model on the lot. Needless to say, I loved it and made the purchase that day. It was great to work with Andy and his no pressure approach. If there was a question he needed more info to answer he was confident and resourceful finding the answer for me. We have spoken via email and phone several times since and he even provided me an update on the new home for my Honda Civic 2010. As a gentleman new to the car sales world, Andy does possess many qualities that served him well with my customer interests. His patience as I asked the same question more than once, his sincere listening to what I wanted in a car and just his overall calm and quiet personality were plus qualities for me. I found everyone at Volvo of Louisville especially helpful in the purchase and financing of my new car. I rest easy bknowing I can direct any questions or concerns back to Andy or the appropriate service agent as he made sure I met them all. In the education field we often referred to newly hired staff demonstrating excellence early in their career as a "keeper". In my opinion as Andy's first car sale, he is absolutely a keeper! Thank you Volvo! Thank you Andy!!!Sherry

Marti Hazel

Aug 8, 2016

The service at Volvo of Louisville was second to none. It couldn't have been better!

Kelley

Aug 7, 2016

Able to get a signal light quickly replaced, appreciate the attention to detail

Pat V

Aug 7, 2016

Always a pleasant experience when I take my car in for servicing. The folks that work there are friendly and the facilities are comfortable and clean.

Mari Montalvo

Aug 6, 2016

Customer Service was GREAT, however there is no way for me to KNOW if the "quality of repair" is 100%?? One just have to be trusting that the repair person is seriously qualified for the job.Went in for an Oil Change ($230.something) can out with a new brake-pad replacement, over $560. I like the fact that the dealer's mechanics always find another problem other than the service that ONE initially went in for??Thank you!

Linda Munson

Aug 5, 2016

Service is always exceptional. I always have high expectations when i book a service and I am never disappointed.

Rocco Morando

Aug 4, 2016

Oil change and tire and brake inspection. Very professional and all accomplished in 45 minutes.Michael is very attentive, and thorough.

Sam

Aug 4, 2016

Great service every time! I would recommend this dealer to anyone.

HT

Apr 25, 2015

Set up an appointment for 10am to look at a car. Showed up at about 9:50 and went in to meet the lady I had been emailing. She said "oh I wasn't expecting you till later, car is being shown right now and they are taking it on a test drive."Fine, that's understandable. So I said I would wait for them to get back. So at about 10:45 or 10:50 I had been sitting for 45 mins or so and hadn't seen the lady again. So I got up and saw her sitting at a desk on her cell phone. I went over and asked her if the other people were back yet and she responded," oh yea they are back, I think they are buying it." So I walked out...Thanks for letting me know lady. If I hadn't went looking for her I'd probably still been sitting there.Didn't feel like my business was wanted at all.

MJordan

Oct 20, 2013

Will "The Bow Tie Guy" Harris is incredible. My daughter's car was having electrical problems, had become unreliable and we were tired of tossing money at it's intermittent symptoms. Our family had done business with Will about a year ago, and I was very impressed. I called him up and asked what inventory was available within her price level. Will offered up the options and we discussed the pros and cons of each selection. Will greeted us with his award winning smile, helped us through the buying process and made sure we were treated like royalty. THANKS WILL, you are #1 in our book!!!

Bob M. Auto Guy

Aug 9, 2013

I bought a 2008 Saturn on 08/03/2013 from Will Harris (The Bow Tie Man) who is one of the best and most honest Salesman I have ever met. The Sales Manager was great to deal with as I traded in a car. The Manager was very fair to me with my trade in price. I never felt that he was in anyway trying to low-ball me on my trade in.I was happy with the deal last week and I am still happy with the deal. This is a top notch Dealership with very honest and friendly people. When the deal is done you feel like part of the Volvo of Louisville family. This is the best Dealership in the Sam Swope Group in my opinion. I have bought 23 New Cars in Louisville and about 25 used cars.So through the years I tend to be aware of the Dealerships. Volvo of Louisville is just plain people friendly.Thank You.

Susan

Jul 6, 2013

Will Harris "The Bowtie Guy" was wonderful during my recent purchase! He was invisible yet very available and accommodating throughout my car buying experience. He was not the least bit pushy and was on my team with helping me get a great deal. Will was knowledgeable, friendly, and put me at ease. He also offers his customers free sneak peak movie passes to upcoming movies for life! If you want a laid back yet hardworking salesman, Will from Volvo of Louisville is the person for you!

Nancy B

May 13, 2013

I was very impressed by the service of Will Harris. He was very attentive to my questions, sent me texts so I could see invoices and followed up with me daily on the status of my car. I have never bought a car sight unseen but this was a very good experience. I live about 3 hours north of Louisville and they had the car delivered to me. What a way to buy a car, delivered to your front door! Excellent service. I would highly recommend Volvo of Louisville to my friends and family. Great job Will.

CAbell

Apr 20, 2013

I was in the market for a luxury crossover SUV with Lexus, Cadillac, Lincoln and Volvo being the primary candidates. Upon arriving at the Volvo dealership, I was met by Will Harris. Will was extremely knowledgeable and only genuinely interested in assuring I was completely satisfied. Between my wife and I, we've owned/leased about 25 vehicles over the past 30 years and working with Will was one of the most enjoyable and satisfying experiences in identifying and buying the right car for me at this time. I'd highly recommend Will to anyone in the car market!

Felicia Gossett

Apr 9, 2013

Volvo of Louisville is an exceptional company with which to do business. The staff is always courteous and knowledgeable and the service is exceptional. I may never do business with any other dealer!

James Kuhn

Apr 2, 2013

This is the second Volvo I have purchased from Sam Swope, Volvo of Louisville, each time working with sales associate Colleen Cohn. I have to tell you she treats us like family. We came back to her 5 years after our purchase and she recalled who we were. We came back 2 years later (last week) and she still remembered who we were. She assisted me each time in the purchase of a car I love and trust. I feel she is honest and forthright in her approach. She understands the customers want in a car and she helps us get there. I in no way really should qualify in a class situation to drive such a beautiful car as I drive, but I do because she knows it's not about class, it's about satisfaction and she goes above and beyond to satisfy her customers. Why do I go on so about Colleen? Customer Service with a friendly, treat you like family attitude. I'll always come back to her, so y'all better keep her around! Thanks!

Karen

Mar 13, 2013

Just purchased a 2012 Volvo S80 and was fortunate to have Will "the Bow-Tie Guy" as our salesman. He was professional, courteous, friendly and truly enthusiastic. This guy loves his job and it shows! I'm from a small town and expected to walk into a stuffy big city Volvo dealership; I experienced quite the opposite. All of the folks that we encountered really made us feel like they wanted to earn our business. We will definitely check this dealership first when the need for another vehicle arises.

Monique Taylor

Feb 23, 2013

I returned home to Louisville, KY with this being my first stop at Volvo to have my routine service. I was reassured by George by words and action that everything would be taken care of while my car was in his hands. The experience exceeded my expectations with the accuracy and timeliness of my service and the shuttle service to and from work by Mr. Norm. My experience with Louisville Volvo ranks high among the many benefits of my return home to Louisville, KY.

Kaye

Jan 4, 2013

What a fantastic experience we had with Will "the Bowtie Guy" Harris. He made the buying experience easy and headache free. We drove off with the car we loved at a great price....hassle free. Go work with Will (502) 649-0554 to get the car you love.

K. Akande

Jan 4, 2013

Just bought my Volvo V50 on Dec. 28, 2013. Excellent service from Will "The Bow Tie Guy". The buying environment is stress free. I highly recommend Mr. Will Harris.

Mike and Glenda from Bullitt County, KY.

Dec 26, 2012

My wife and I purchased a 2010 Ford Fusion SE from this dealer. Our Salesperson was Diana Muir. She was courteous, knowledgeable and kind to us.

Candra

Nov 25, 2012

We worked with Colleen with purchasing our used Volvo. She is very professional and friendly.

Jennifer M.

Nov 11, 2012

We visited Volvo of Louisville when we were in the market for a used Volvo. Volvo of Louisville had a super car with a nice price. We worked with Justin Braden and he was very professional and personable. It was actually fun to buy this car and in addition, he has been very helpful on our follow-up questions. Ask for Justin when you visit Volvo of Louisville!

HondaOwner

Aug 13, 2012

Great Service from Volvo of Louisville. Loved our salesperson: Bruce Wiggins No High Pressure....Very Courteous

Pat-n-Mary

Mar 11, 2012

Fantastic to deal with. Was not pressured, staff extremely friendly, and professionalism is second to none..