Katie Fitzsimmons

29 de ago. de 2021

The 1 star is simply because the GM, Chris was decent. I will never recommend Premier to anyone. From day one, my experience with Percy was not a good one. He was very reluctant to let me take the vehicle to my mechanic, and tried to convince us to give a deposit without driving the vehicle. A week later we found out the vehicle had something serious wrong with it and was going to auction. Hmmmm. Fast forward to the vehicle we ended up purchasing. From the time he took the deposit from my husband and I he couldn't have cared less about completing the deal, we had to constantly reach out to him and call him for updates and were made to feel a bother. Then, he tells us the vehicle is ready to go, we get there (an hour away) and he "forgot" to get license plates and said he couldn't do that until the following day. Before you sign, they tell you the car gets detailed, and a complimentary inspection sticker. Well, my vehicle wasn't detailed and they told me they didn't have time to do my sticker. Overall, a complete disaster. I urge everyone to stay away from this place. Shady and don't keep their word!!

Karen Cloutman

24 de jun. de 2021

I found everyone at Volvo Cars of Plymouth to be extremely professional and knowledgeable. Never was there a push to buy, instead, they worked with me to address all the questions and concerns I had. In the end, I took home a wonderful vehicle, at a fair price that I am very happy with. I also know, should any issues arise, that Volvo Cars of Plymouth will stand behind them. From the sales team, finance to service, all in all a very good experience!

Ayeshah Johnson

15 de jun. de 2021

I purchased a 2018 XC90 from the Plymouth dealership approximately two weeks ago. The sales experience was average. My concerns have to do with the safety and mechanical issues with the car. Several issues have arisen causing me to question the reputation of this dealership and the care with which used cars are inspected and repaired prior to purchase. The problems I've experienced with this vehicle include: 1 - poor tire alignment causing a shimmy on the highway (discovered within one day of purchase) 2 SRS airbag light on for several hours before turning off (discovered days after purchasing) 3 Engine service light on (discovered within a week after purchasing and requiring two trips to the dealership for repair) 4 gas spitting out from gas tank onto the ground and on my feet and clothing during fueling. I have used the same gas station before and experienced no problem. When my family arrived safely to our out of town destination, I called the dealership, reported this problem and was assured I would receive a call from the service manager the same day. I did not receive a call from the service manager and we are now entering the second day and will need to refuel for the trip home. Before purchasing this vehicle, I was actually discouraged by Justin, the sales person I worked with, to have the car inspected by an independent mechanic. Justin assured me this dealership "wouldn't even sell a car that had an issue with it." Clearly that is not true. When I purchased a Volvo, I expected more but got far less than the excellence this dealership promises. I hope there will be a fair and equitable resolution/response to these issues.

Doug Heffernan

20 de ago. de 2021

Very easy process. Would definitely deal with Percy again and would likely request him. The dealership is very clean. We love the new XC-60.

Volvo Plymouth

24 de sep. de 2021

Very positive experience. No haggling and stress free. Highly recommended