Used Cars for Sale at Volvo of San Antonio in San Antonio, TX

RZIPP

Nov 22, 2016

Brought my Volvo in for its checkup that was due. Kelli met me and was very friendly. They gave mea loaner car so that I could run my errands in San Antonio as I live in New Braunfels. The only thing about the time it took was that I brought the car back at 4 pm and they said they just needed to washmy car and I could be on my way. Apparently there was only one person to do that so it was anhour later that I finally got my car back. Otherwise, my experience was fine.

LWORLEY

Nov 21, 2016

Volvo service does exactly what they say they'll do, when they say they'll do it. Service providers are efficient, pleasant, knowledgeable. Noticed another issue outside the scope of the regular service, determined it was still under warranty, and took care of it immediately.

tx_pollo

Nov 21, 2016

I want to thank Ricco, Rocco and Kaley for helping get our Volvo XC60 back in shape!!! They did an awesome Job!! Thanks a Bunch

joewassmann

Nov 19, 2016

After having some issues at this location in the past, this last visit was quick and efficient with no issues. The service staff was very helpful.

mmizani

Nov 19, 2016

Miguel is highly professional, organized and very pleasant to work with. We had to go through a lengthy process of changing my XC90 but he was very patient and helpful through out the whole thing. Thank you!

PABCCRN

Nov 19, 2016

My service manager, Kevin was very attentive and helpful. I took my car in for its 60k service and ended up needed new brakes and rotors. The work was done in a very time.y manner. Unfortunately, my back-up camera was malfunctioning after the service and I had to return it to have that resolved. Kevin, got me right back in and I wasn't charged for the repair as they thought it occurred during a system update. Although they are the only Volvo service center in San Antonio I am happy to say I am comfortable with taking my car back there (and I don't like dealer service centers). Thanks!

TRAINORM

Nov 19, 2016

I've been a customer since 2009, and I've had nothing but good experiences. From the Ray on sales staff who sold my wife and I cars. To the Jim and Kevin in the service department who help us keep them maintained.I'm looking forward to when we decide to purchase our next car at this dealership.

crutcher29

Nov 18, 2016

i worked with Daniel Garza, Fred Villarreal, & Issac Medellin. Each were very knowledgeable in their field.. Each were very polite and considerate of my questions. They went out of their way to accommodate me. Even staying late.

General_1989

Nov 18, 2016

Great experience working with David. He was genuine and took the time to answer our questions. The entire Volvo team was professional and a pleasure to work with.

MARCONI.MONTEIRO

Nov 18, 2016

The service personnel were extremely helpful and courteous. I appreciated the thoroughness of the work and the personal care that was given to me. I also appreciated having been provided with a "loaner" car while the service was conducted.

SIBONAE1969

Nov 18, 2016

We have driven Volvo's since our son was born over 8 years ago. Together we have had 5 or 6! We have always enjoyed working with Mike Hernandez and now that he has moved up we worked with Ricco Villarreal. It was such a pleasant experience. Together he and Mike understood what we were looking for, how much we wanted to pay and got us there with no problem. Everyone at the dealership is always so pleasant and professional. We are excited to get back in to the new XC90!

Angela.S.Garcia

Nov 17, 2016

Right from our first contact with Raymond Aguilar, our sales associate, we felt in capable hands. We knew what we wanted and he guided us through the process. He was knowledgeable and professional. All the staff at Principle are helpful and courteous.

LILLY

Nov 17, 2016

I knew exactly what I wanted when I came in: to get air in my tires and trade my sporty little Volvo for a Volvo sedan! Everyone at this dealership works as a team, and within minutes my service rep, Bryan, had placed me with David Mora, who had me in my new Volvo in a flash. David is intuitive, entertaining, and very knowledgeable, making the entire transaction a pleasure.

NINADANOFF

Nov 17, 2016

I had an outstanding experience in purchasing a Volvo XC60. My sales agent Billy Havlic was very knowledgeable, professional, considerate, friendly and efficient. He walked me thru the entire process and I had a new car in a very short time. The loan officer was also very knowledgeable and efficient.

rbucci

Nov 17, 2016

Other dealerships could learn a lot from Principle Volvo. Well trained, friendly staff makes it a great experience every time we go there. We have recommended them to friends.

STLSA

Nov 16, 2016

Made service appointment on line. They had loaner vehicle ready for me, and had my car finished ahead of schedule. The service advisor, Jim B. was very courteous and knowledgeable.

JLMURILLO

Nov 15, 2016

The service writer greeted me as I exited my car. He made sure my service loaner was available upon arrival. Bryan called the moment my vehicle was ready! Overalls the experience was professional, curtious, & fast.

JTSHURLEY

Nov 15, 2016

70k inspection, corrected viberation, replaced headlamp sprayer caps. They supplied me with a loaner. Answered all questions and identified other issues. Jim was great, very polite and provided undivided attention. Thank My Volvo center!

VANRAGSDALE

Nov 15, 2016

I recently moved to SA from Dallas and took my S-80 in for servicing. Everything was handled in a professional way, from calling for an appointment until I drove away. Great job by all!

DRRAEZ36

Nov 14, 2016

As always, Volvo of SA & my service rep, Robert Gonzalez, provided excellent customer care for an emergency service that was required on my car. My car was taken in for service immediately, I was given a loaner vehicle and the service was completed that day.

amber4

Nov 10, 2016

Joel Lozano and Daniel helped my husband and I choose a Volvo XC60. They were extremely attentive, patient and helpful. I never felt pressured. I am very happy with the vehicle I purchased. It is comfortable, easy to drive and looks great.

MS.VERA

Nov 10, 2016

I had minimal waiting time plus I received a CLEAN loaner car right away. Ms. Davis was very professional and attentive to my service questions/needs.

TexasDriver

Nov 8, 2016

My Volvo had an oil leak on a back wheel - turned out to be a rear caliper. The replacement was done under warranty, so there was no charge, and Volvo SA provided me with a loaner car that I could use over the weekend until the replacement part arrived and the repair was done. They did a great job, and I was pleased.

CMLABAUVE

Nov 7, 2016

I was having a problem with coolant levels and rather than just topping off the fluids, they took the time to make sure there weren't any other root cause problems with the vehicle. All this while I waited as a walk-in. Kelli went over and above in terms of customer service and keeping me informed and reminded me why I liked this dealership so much. I had the time to look at a new vehicle while there and ultimately came back the next day to buy a new one.

fjlaluz53

Nov 7, 2016

So far, this has been the best customer service department I have visited even when the problem has not been fixed. These guy will work with you to get you taken care of and on your way. I was given the opportunity to get a new vehicle because of the problems I had with my vehicle.

frannieroberts

Nov 7, 2016

Brought my car into the Volvo center for my first scheduled service. Bryan was wonderful and took care of my car. I was given a loaner to use while my car was being serviced and overall experience was excellent.

NHILLIS

Nov 6, 2016

I recently took my Volvo in for routine service and as usual, I am always so impressed with professional, courteous and prompt service.Kelli Davis is my service manager and I can always count on her to get my car to me on time with loaner car. I highly recommend Volvo SA where they have serviced my Volvos for almost 10 years.

Happy Driver

Nov 4, 2016

I brought my Volvo XC60 in for scheduled service after making an appointment on line. The service representatives had everything ready when I arrived and began work on my car right away. The maintenance work was completed very quickly while I waited in the comfortable customer area. Great experience; thank you!

P.J. oOConnor

Nov 4, 2016

I keep bringing my 2009 Volvo XC 90, 108.000 plus mile vehicle because I trust Jim Breitler. The worked performed by the technicians is excellent.

Francisco La Luz

Nov 3, 2016

Ray Aguilar is the best salesman on board. He has always helped me with my purchases and worked for my deal. Even when the first XC90 I bought came with many problems, with the help of Kevin in the customer service, Rocco, Ricco and of course Ray Aguilar and the great Volvo custumer service reps I was able to get into a new XC90 T8. I know that volvo cars are very durable and excellent in quality from previous experience. I guess that the problems with the 2016 was something out of the normal but I trust that this time everything will be just fine.

CHPPAYNE

Nov 2, 2016

Volvo of San Antonio has always treated me with respect, friendly, and utmost professionalism. All service assistants are very helpful in explaining service needed for the car in layman's language. It is a treat to get the car washed. They not only clean the car outside but do the best to clean the inside and tires.

JRUGEN

Nov 2, 2016

I have had my car for eleven years and have always been satisfied with the service I have received from Volvo SA. I have always had my car serviced Volvo.

dmcrites

Nov 1, 2016

Outstanding customer service. Very transparent. We were presented it with a straight forward offer on our trade in and we're in and out with no hassle.

Dito

Oct 31, 2016

Service was fast, thorough, and part was ordered for work to be completed at a later date. I have no complaints at all. Would go back there in a heart beat.

fidencio.mata

Oct 31, 2016

Merdedith was one of the best I have ever dealt with, taking the stress out of the experience She takes owenership and had very effective follow up. She and Kevin get the big picture it's not just about making a sale it's about creating lifetime loyalty for the brand by engaging with the customer after the sale. Your recruiting structure is a shift from norm but is yielding great dividends already. Congrats for a job well done, once again your biggest asset is not the cars it's your staff effectiveness to deliver a quality experience by constant follow up and bringing their A game(no excuses just action)

isabella_fcs

Oct 31, 2016

The gentleman who helped us with straight forward with all of the details. We received the Carfaxs and took the vehicle for a test drive. He took his time and was very patient. He also provided snacks and coloring books for my 4-year-old! I highly recommend them.

longtimes80owner

Oct 31, 2016

I had an issue with several of the original computer modules with my 14 yr old S80 that only the Dealership could handle. Was working around a business trip and Kaylie, the service advisor, did a great job of working with me, keeping me informed and having my car ready for me to pick up on my way back from the airport when I returned at the end of the week. Will not hesitate to use them again.

NATALEEMARION

Oct 31, 2016

I stopped in on a Saturday for my regularly scheduled 82,000 mile service, and asked that the service department check out the Check Engine light that had turned on the day before. The diagnostic revealed an issue that required the department to keep my car until a part was received. I had to be in another city, so my service adviser loaned me a car, and kept me updated on the issues until I was able to pick up my car the following Friday.

RCTAYLOR64

Oct 31, 2016

The entire experience was very efficient, starting with Kevin (our service rep). Everybody I came into contact with was courteous and professional, and the actual work done on my car was great, as well.

aamirsewani

Oct 29, 2016

My check engine light came on one morning on the way to work, so I called immediately to get an appointment. The associate that reserved my spot was able to get a loaner for me pretty easily. I came to my appointment and was helped out by Kelli Davis. She was very polite and professional. She took my information down and I was in my loaner in less than 10 minutes. Kelli called me the next day and informed me what happened with my vehicle. She called me again later in the day to let me know it was ready. The communication was very good, I didn't have to go out of my way to find out what was going on. I returned the loaner and again, in less than 10 minutes, I was driving off in my vehicle. The process was painless and th customer service was excellent.

JOHN.HUDAK

Oct 28, 2016

Service was great. Kevin was professional. Thanks for the help. I would recommend. My experience was quick and painless and I was kept informed even on such a small repair.

Volvo09

Oct 28, 2016

Service was exceptional. Regular maintenance, updates, and recalls were all taken care of. A loaner car was given. Kelli was very helpful and worked around my schedule and needs. She did an exceptional job.

LAURASANANTONIO

Oct 26, 2016

I'm very happy with the service, they respond immediately and always with a smile. They took care of my car. I did not pay anything I'm still under warranty and plus, they washed my car for free. Thank you,Laura

ritac230

Oct 26, 2016

Brakes squeeking, air temp not regulating correctly with outside temp gauge. Customer service always very friendly that's why I drive from Pflugerville to San Antonio.

Due Barrera

Oct 25, 2016

Kevin in the service department was his usual very helpful self.Ray Aguilar, from whom we have leased several Volvos is always so willing to help with whatever issue we may have. These two gentlemen are an asset to your organization and we are so pleased to be able to deal with professionals like them.

KAREN MYRICK

Oct 24, 2016

Great and convenient service! I purchased the vehicle there and the service has only improved with every visit! They even replaced a broken sunroof that had been damaged by a rock being thrown while on the freeway. Thanks Bryan!

wowitsmike

Oct 24, 2016

Kelli was awesome and very professional in getting me in and providing me a loaner with no hesitation. The service department at Principle Volvo is top notch and what you'd expect from a luxury dealer.

JMGONZALEZTEXAS

Oct 21, 2016

I was very happy with the maintenance conducted on my recently purchased XC60 SUV. I plan to bring in my vehicle as required. Thank you for the washing of my vehicle. Ramiro A. Sanchez

JENNYMAC1298

Oct 20, 2016

I had scheduled my service for a Saturday and was immediately called to see if I could turn in my car sooner and a loaner car would be available. I agreed and on the day of service, we were immediately greeted and taken care of. The whole process was easy and my car was ready by 11am.Thanks!

MS.VERA

Oct 20, 2016

Ms. Davis was very professional and courteous in listening to my service needs. On average the service time/wait for my vehicle was minimal plus Ms. Davis kept me abreast of all repairs needed/recommended.

ant13riley

Oct 19, 2016

Outstanding results in a timely manner. Very professional staff within the service department. They went above and beyond to ensure the work was at its best quality.

lia.sandoval55

Oct 19, 2016

Service was fast and we were provided with a loaner vehicle upon request. We'll definitely be returning even though we live out of town.

ColinNSmith

Oct 18, 2016

Kelli did a great job at explaining everything, keeping me updated on the status of my repair, and making sure that I was satisfied with my service. I appreciate that she went over all recommended future maintenance, but didn't push those on me.

MOMCHAR

Oct 17, 2016

The dealership followed up immediately after my car was towed in, providing me an explanation of the cause of the problem and the cost of their recommended solution. Bryan even came to pick me up after the work had been completed. I also appreciate the courtesy car wash.

ANGBAR1982

Oct 15, 2016

The staff was so helpful and knowledgeable. My car is fixed and i was given a list of recommendations going forward. I will definitely go back.

ELIZ.STEPHENSON

Oct 13, 2016

Bryan went over and beyond to make sure I was satisfied. He was kind and thorough. I received my loaner car very quickly so I could get my day started.

FOTCROSS7

Oct 13, 2016

I went in the have a panel cover to stabilize/protect fuel lines replaced. I also had an alignment done at the same time.Bryan was very friendly and courteous in attending to my service.Luis was very helpful and made sure I was happy with the loaner made available to me.

carieA

Oct 12, 2016

Fortunately, I haven't had to go to the dealership often but when I do-everyone I've come in contact with is just marvelous!

Gator70

Oct 11, 2016

Another outstanding job! Kelli and her service team did a great job of troubleshooting the problem and then proceeded with the fix. Had to order a part but as soon as it came in she scheduled us for service. Maintenance team did an outstanding job fixing the problem and now we are as good as new! Thanks again for the great job...

BECKYLWITTE

Oct 10, 2016

The dealership had my car for a week and did not inform me that my vehicle issue was not under warranty until I called them. I was told I bought 100,000 bumper to bumper warranty when I bought it there but then was told the park assist light was not coverages Bad service rip off warranty. Will not buy here again.

lucym

Oct 10, 2016

After a couple months of searching on various websites, we had finally found the car with all the features we wanted through Volvo of San Antonio. Within 30 minutes of inquiring online, we received an email followed by a call from Ray Aguilar. From that moment, Ray made our car buying experience very easy and stress free. Everything he told us before making the trip from Houston was exactly as it was. And even though we couldn't make it on the day originally planned, he and Peter Schalk reassured us that the car will be waiting for us. Even before we arrived there, Ray had sent us a picture of our new car with the big red bow. It was nice to see that our car was ready and waiting for us! Upon arrival, everyone was very attentive and friendly. Ray took the time to take us on a long test drive to show us a good number of features on the car. He was very helpful and extremely knowledgable about the car. Overall, we had an awesome experience buying our new car! And we were in and out of the dealership in 2 hours. Thanks so much for your great service and we will make sure to refer our family and friends!

MS.VERA

Oct 9, 2016

High turnover of staff! Just when I get used to one person, he/she moves on to another job. In the last year, I have dealt with 4 different sales personnel because of constant staff turnover.

rlroyjr

Oct 9, 2016

The sales people were very courteous and quick with all the paperwork. I was able to leave with my new car in just a few hours

SKYDIVASB

Oct 8, 2016

I switched to San Antonio after using the Volvo dealership in Austin for many years. It is a nice dealership and everyone is very nice. However I was disappointed this time, service was performed, but had to make another appointment sue to them not having a part. I had to call to chase them and found the part was in, went back for the part installing, only had to wait just over an hour. The next day I got in my car to leave for work and I got a warning saying "Switch off your engine, coolant is low" I had just paid approx $1,000 for a full service, fluid flush and top up in preparation for a long road trip long up in a couple of days. I called the service department, was told to open the hood and check the coolant, it was very low, got disconnected while trying to talk to the service rep and filling the coolant (while in work clothes)> I checked it a couple of times that day to make sure I didn't have a leak. No one ever called back to check on me, makes me wonder if they missed anything else while they did my service. Hopefully I won't have any troubles on my road trip. Disappointing customer service this time.

MARIOANDGINGER

Oct 7, 2016

Everyone at the Service Center has always made it very easy & pleasant to get maintenance crossed off our list. Thanks for making it so easy!

PR.STILLWATER

Oct 7, 2016

Great dealership. Everyone is friendly, easy to work with and willing to help. All employees were very courteous. Kept me informed as to the progress of the services being completed.

ERICGORDONBURNS

Oct 6, 2016

the price is crazy high. Kelli was amazing and her service was tops. I enjoy dealing with the service department. They are friendly and fast

gutierrezfuneralchapels

Oct 6, 2016

Easy to work with. They were fair in pricing both the new vehicle and our trade-in. I could tell that they were genuinely interested in trying to serve us

jimmartinez1

Oct 6, 2016

Ms Davis Is always professional, courteous, informative and friendly. The first time she helped us we were inspecting a vehicle we were contemplating purchasing from another dealership. Due to her information on extended warranties we opted to buy a newer vehicle from Rico at Principal. We are now enjoying our second Volvo from Principal. Thank you Kelli and Rico for making us feel like family every time

ldsky81

Oct 5, 2016

Daniel Garza he is awsome salesperson we totally love his work. We're on our 3rd volvo. He always attentive. Thank you DANIEL. FROM LUIS HERNANDEZ AND DAVID MARTINEZ

ROSEP1

Oct 5, 2016

I was not surprised to receive such great customer service. Even when you call at the last minute for services, I was accommodated and a loaner car was always available! Thank you guys!

EDDYLAZCANO

Oct 4, 2016

The dealership and our sales agent, Ricco, were extremely attentive and went the extra mile to ensure we were completely satisfied with our purchase. Couldn't have asked for a better experience!

kbissett

Oct 4, 2016

Thank you Kaylee in service! Quick and courteous. I was surprised on how quick I was in and out of there! Thank you! I'll be back for sure...

Joel Jusino

Oct 3, 2016

I recently purchased my Infiniti G37 S from Volvo in San Antonio. I have purchased sevsral vehicles in the past and this was absolutely best experience i have ever had purchasing a vehicle. From my initial interest Gregory Whitlock immediately demonstrated excellent communication and overall outstanding customer service. Having multiple options with several dealers , after speaking with Greg and test driving the car i was absolutely certain they had earned my business. If customer service is important to you as it is for me, i would highly recommend you reach out to Greg and San Antonio Volvo.i will definitely be going back for my next car or trade in.

SEANPOST0

Oct 3, 2016

Service is always easy but this Volvo dealership. I can schedule my service online, wait and a comfortable waiting room, do my work with free Wi-Fi, and have a complimentary drink. The staff is so willing to help and to get the service done as fast as possible while I wait. I don't think I've had this experience at any other dealership. I would highly recommend Volvo of San Antonio.

Blount Miller

Sep 30, 2016

Everyone at this dealership is courteous and processional. They work very quickly, have excellent loaner cars, are reasonably priced and do great work! Highly recommend.

everourangel

Sep 30, 2016

I absolutely recommend Volvo SA! They always go out of their way to please & correct anything you might have an issue with. Kelli Davis helps us, knowing we live over an hour away, by coordinating appointments, having a loaner car ready for us, or even driven to us! She stays in constant communication with us & until our needs are met. The best!

gmosaicdesigns

Sep 29, 2016

After visiting a few big name dealerships in the San Antonio area, I was frustrated because I needed to get a reliable car but had a very tight budget and they were not willing to negotiate. Upon entering the dealership I expected to get "swarmed" by pushy salespeople as I had previously experienced. My experience was very relaxing and professional. Daniel greeted me and when I mentioned a specific vehicle I was interested in and explained my financial situation, he also showed me comparable vehicles. Not once did I feel pressured towards a certain car or feel uncomfortable asking questions. Daniel was very patient and knowledgeable. After a test drive, I was hooked and the process began. After a painless negotiation on price, my dream of owning a Volvo became a reality. My car needed some servicing before I could take it home, so I was generously provided a loaner vehicle. Throughout the entire process I experienced nothing but superb customer service which I have been raving about to just about everyone who will listen.

davidehi

Sep 28, 2016

I was treated fairly. I received a decent price on a 2017 XC90, a car in high demand. I was also given an acceptable trade in value on my wife's Buick Enclave. The dealership did not play games or act in a way that made me feel pushed or put upon. In fact, when I indicated that I had some business matters that would keep me from coming into the dealership for a matter of a few weeks my sales person Billy was very accommodating and did not bug me or otherwise try to force and immediate sale. Very pleased with my experience so far.

puckettjay

Sep 28, 2016

We were handled with care and explained all that was involved. We waited in the very nice waiting area since I did not trust the old battery to get my wife to and from any place. They washed the car after the visit but is was not the best wash I have seen. They do not do as good a job as I do but that may not be expected. We love the people we deal with at this dealership!

BWEISSMAN0

Sep 27, 2016

I needed a replacement battery. It was installed and I was on my way in 40 minutes. Very good service accomplished promptly and friendly. All in all very satisfactory.

janet.hudson4

Sep 27, 2016

I called to make a service appointment, and I was fortunate enough to have Kelly be my Volvo service person. She was fantastic and I will always ask to have her. Thank you, Volvo!!

Steve

Sep 27, 2016

This is my third Volvo from this dealer. They have always been ready to exceed my needs at every turn. New car experience, routine maintenance, and normal repairs always first rate. Ray knows his cars and was there for us.

zmartin

Sep 27, 2016

Bought a used car I found on the internet. Sales would not negotiate price, the sales person seemed to just want to leave work, and I didn't feel I was taken seriously.They offered me minimum price fur trade in considering condition and extras.The vehicle I bought turned out to have broken items that I'm stuck waiting on a repair schedule that seems to just keep being rescheduled.Friendly people but lack of concern once they have sold you a vehicle.

SanAntonioAl

Sep 26, 2016

David, our salesperson, made sure that we got exactly the car that fit our lifestyle. We came in to buy a sedan and drove out in an SUV. It was the right choice, and we appreciate his helping us to make it.

FOTCROSS7

Sep 26, 2016

Service was timely and communication was thorough. I always recieve the best service with Volvo. Kelli was pleasant and very helpful.I recommend Volvo to anyone who asks.

KLFOXES

Sep 22, 2016

As always, I received first class service. Timely, efficient and friendly. I feel extremely confident that my car was repaired perfectly. I always appreciate the loaner car. I will stick to Volvo. Thank you.

bob

Sep 21, 2016

I don't live in San Antonio but will certainly come back when possible to buy my next vehicle from Billy and Volvo of San Antonio.

LAMARDEL

Sep 21, 2016

Joel Lozano was the sales agent who professionally assisted to finding my new car. He found exactly what I was looking! I am very pleased!

maryzin

Sep 21, 2016

I had a great experience with the Volvo Dealership in San Antonio. I knew what I was looking for and the sales staff made the process seamless for me. Ben was the sales professional who assisted with my purchase and I was impressed by his knowledge of the XC90.

mmizani

Sep 21, 2016

I have been very pleased with the service department staff at the Volvo San Antonio. Everyone is very professional, nice and helpful! However, I am a bit disappointed that my less than a year old XC90 has been serviced 3 times for AC problems and twice for phone charger malfunction. I am not sure if this was a manufacture defect or lack of expertise of the service technician, but it is really not acceptable for a brand new luxury car to have such issues in less than year!!

MIRANDA_CARROLL

Sep 20, 2016

Going to get the car serviced is never fun because its never a good time.But going to Volvo of San Antonio makes it not so bad.Appointments are honored which means that when you pull into the service bay one is greeted with a welcome message with name, service advisors acknowledge that you're there and the loaner vehicle is ready.Pretty much you're in and out in 15 minutes.GOOD JOB VOLVO OF SAN ANTONIO!!

WWORK5511

Sep 20, 2016

Took my car in for an oil change and some minor warranty work. Kelli had everything ready when I got there 2 hours late. Left my car and went home was at the dealership less than 10 minutes. Picked up my car 2 days alter in the afternoon. Kelli had my car pulled up and ready to go. In & out in less than 5 minutes. All the work was done properly & professionally. Lucas did a fantastic job. Service doesn't get any better than this that's why I call it excellent.

yuxiaojie777

Sep 19, 2016

I came to the dealer's because the tire pressure light illuminated. Kevin nicely helped me. The car was also washed. The bumper which got loose from a collision was pushed back,

YRATILIM

Sep 17, 2016

The service team was very professional and the technicians provided great service. They explained what was needed, why it was needed and provided important information to maintain my vehicle's performance. I have always taken my Volvo to Volvo of San Antonio and I will continue to be a faithful customer. Thanks Volvo of San Antonio!

CANTY10

Sep 16, 2016

I'm never disappointed whenever I come to this establishment!!! Keep Up the Great Work Volvo of San Antonio!!! Everyone is so friendly and curteous!!!

dossent

Sep 16, 2016

Ran a credit check when I told them not to. I already had approval with my financing. Salesman was very good . More to this rating.

GACEVES2285

Sep 16, 2016

Worked with Bryan to schedule annual maintenance, order replacemts for stolen lug-nut/caps,etc.He worked with my schedule and kept me informed during the entire process and checked to see if I needed anything while I waited for my car to be serviced. Brian also kept me informed periodically as to what had been done and what still needed to be done which helped me prioritize the rest of my day while I was there.

MARTHA.RODRI95

Sep 16, 2016

Kaley tended to my needs and explained what to expect during the diagnostic portion of my XC60. As soon as she heard from the car Technician she explained to me, my battery was very close to dead and my warranty qualifies for a new one and was being done as we spoke. She offered the complimentary car wash and took her up on the offer. Overall great service for a new Volvo owner.

garettharris

Sep 15, 2016

Volvo of San Antonio has the best customer service experience offered by any car dealership, bar none. Every experience there has been nothing short of spectacular. There is only one thing I could think of that would make the experience more beneficial to the customer. When the representative informs the customer of an issue(s) discovered during routine maintenance, there should be time allotted to escort the customer into the shop to meet the technician and allow him/her to present and elaborate on their findings. This would create a higher level of customer understanding, satisfaction and approval. Please consider. Thank you for all you do.

JMGONZALEZTEXAS

Sep 15, 2016

Kevin was extremely helpful when I brought my car in this past week. I also appreciate Matthew's (Service Department) willingness in transporting me home. Juanita

NORMA.GUERRA

Sep 15, 2016

Joel Lozano is the best salesman ever. I will likely never buy a car from anyone but him. And in service, Kelli was outstanding. She is professional and poised to best represent Volvo in providing the most positive car service.

kquirk1

Sep 14, 2016

Went smooth from drop off through my wait and ending with walking out the door with my advisor for the day. Was asked several times if I was being helped or taken care of. Very clean dealership.

latin48dancer

Sep 13, 2016

I arrived at the dealership early - before it opened. The team opened the door and got me on my way so I could take a 7:30 business call.

NONABARRICK

Sep 13, 2016

Kelli was very friendly and professional with me. I appreciate her knowledge and eagerness to please. She updated me of the progress of my car. I will be back!

Aggie Shelley

Sep 12, 2016

Kelli Davis (my assistant service manager) was great. She is always willing to help and is very genuine in helping me take care of my car. I would recommend her to friends and family.

exsocal

Sep 12, 2016

A previously performed warranty work went defective again, to no fault of Volvo. Bryan Gonzalez set me up with a loaner over the holiday weekend and looked into it the following week. Although they can not find the fault, they nonetheless ran it through the full diagnostics and returned the car to me as agreed.

FOODSAFETYDIRECT

Sep 12, 2016

First word that comes to mind is WOW! I was in and out in about 7 minutes, my car and paperwork were ready for me to just sign, dropped off the loaner keys and I was on my way back to work. Great job Kelli, you made my workday a lot easier!

larmstrong

Sep 12, 2016

I was at the time for my annual warranty check and oil change. I was looking for a good day but had not decided yet. I was on my way to work for my 3:00PM shift on a Friday afternoon, cruising down 410 Loop when my low tire warning came on. I thought no problem, when I get home I would check my tire.I was in the inside lane. Next thing I heard about a mile later was a blowout of my back rear tire! I had 2 miles to the next exit, and pulled on over to the outside lane but did not want to stop on the freeway shoulder with a bad tire. I took the exit and pulled into a strip shopping center. I changed my rear tire and placed the spacer tire in place. I noted a "no more than 50mph" warning sticker. That would hinder me getting home since I am highway nearly all the way home. I called the dealership on my way to work, and spoke to Kelli in Service. She listened to my woes and agreed to provide me a service car to use while my car was in shop. She got my information, I sent a picture of license & insurance texted to phone. She set u an employee to bring the service car to my work location, and pick up my car needing new tire and warranty work. The employee arrived in Kelli's estimated time and we traded cars. Kelli told me Mr. Breitler would be handling my service on the weekend and would call me. He called about an hour later to tell me the cost of a new tire and get approval. Next morning, Saturday, Mr. Breitler called to tell me my car was ready, and although he called at 9:00AM, I could pick my car up anytime till 3:00PM at my convenience. I arrived at the dealership at 11:30AM, was greeted cheerfully. Mr. Breitler shook hands, showed me the work done on my car, walked me over to the cashier. I paid for my tire, oil change and warranty was no charge,keys were in my hand and I was ready to return home in my washed and cleaned car. After I returned home, I noticed the replace the space-saver tire, jack & tools back in the bag in my trunk.I feel like I was a very important client to be treated with such specialized attention and care, especially when I have only seen them once a year for annual warranty work twice before. Kelli was so polite and helpful, finding a service car while I was still on the phone in just 1 minute, and setting up an employee to meet me at my work. I have never received such polite service and helpful response with any other car my wife, kids or myself have ever had, especially on a Friday afternoon at 3:00PM! This is a very special service team.

sonyaalcocer

Sep 12, 2016

Experienced excellent customer service when I brought my car in. I was kept informed of the progress and my car was ready in 1 day. Easy breezy!

DES

Sep 10, 2016

Only some of the agreed upon repairs were done. If we had lived in town we would not have accepted the car. We had given 4-5 days notice that we were coming to look at it. The car was not even clean inside or out, when we got there. We drove over 100 miles (1 way) to look at the car. They knew we coming that far. We called two times to make sure the car was ready. We were told it was. They did, however deliver it to us 10 days later, after some of the repairs were done.

JOY2WURLD

Sep 9, 2016

Outstanding Service. This is my 3rd Volvo and I have always had outstanding service. Ms Davis was a step ahead of me during the entire service.

Kristine Burch

Sep 9, 2016

We went into the dealership to "test drive" a SUV we saw online. From the moment we got out of our auto till the time we left it was a pleasant experience AND we bought the SUV!

nbbjerke.64

Sep 9, 2016

I reported computer messages, received prompt appointment, friendly service, complimentary carwash, and explanation of what was wrong and corrected. Pleasant waiting facilities with refreshments; was very comfortable for the short wait. Keep up the superior professional service. I am a satisfied customer.Thanks

billchavers

Sep 8, 2016

I was there for service & was provided an estimate. We are still considering where to have the work done. Since our car is now an antique; we are exploring all options.

fjlaluz53

Sep 8, 2016

Lost rear wiper and was replaced free of charge. Leak inside the vehicle took four times to repair but it looks like it finally was successful.They brought in a technician from Volvo to help take care of the problem.

HOGUEG

Sep 8, 2016

Service department found multiple "new" problems with my car and immediately tried to get me to trade it in and buy something more expensive. Got home to find that my rear carpet and floorboards were ripped out and the battery casing was laying in pieces in the trunk. Terrible experience and I will not be back.

MHARKEN

Sep 7, 2016

We received excellent care. They were prompt if figuring problem and found a solution. It was helpful to have them drive husband to his appointment and back. Thanks!

NSPIVKA

Sep 7, 2016

I recently called Principle Volvo of San Antonio and asked if they could take my car in for service, after being stranded with a dead battery. They recommended a towing service and were able to attend to my car's needs in a couple of hours time. I was provided a loaner vehicle so I could make it in time to teach my 2:00 p.m. class. I really appreciate having a dealership near by that takes into account life's little emergencies and who strives to make a difference in their customers' lives....Dr. G

peter-pappas1

Sep 6, 2016

I emailed several San Antonio car dealers looking for a used car with comfort. less than 100,000 miles and a 60 month loan for less than $200 and no money down. Cadillac Devilles, Lincoln Town cars and Mercury Grand Marques seemed to meet my requirements. Principle had the Cadlillac. David Mora responded that day that that car had been sold the day before. Would I be interested in a 2007 Volvo S60? My last Volvo was a new 144S purchased for $12,000 in 1972. I really enjoyed that car for several years but the purchase price for a another new Volvo grew faster than my wallet. Before I saw the 2007, David sensed the price pressure point and teamed with Stephen Arters to craft a loan with Wells Fargo which required no down payment, $200 monthly for 48 months at a competitive interest rate. I test drove the car the next morning and we closed the sale. A mountain of paperwork climbed, the car was prepped with services at the 100,000 mile mark even though the car had 97,000. A very nice gesture by David and Principle. I had a loaner for the day of servicing and David helped me install the Magellan GPS. The chocolate cookies were a nice finshing touch. I am ready to drive my Volvo to work for Amazon delivery services. Thanks for a very positve experience.

Volvo1

Sep 6, 2016

I purchased the tire and wheel service when I bought my pre-owned vehicle. I recently got a screw on the sidewall of my tire. Service took great care of me, and my vehicle.

japms2001

Sep 5, 2016

the computer in the car was playing with us and when I called the center in san Antonio they told me to come by and get it checked out. since we are out of town from corpus I made an appointment and I was seen on time and got out of there at 5 pm so they worked very well to get our car done . it ended up beeing the cem unit and the alarm system so now the car is safe again for my 18-year-old to drive. thank you so much for your help.

richard.walley

Sep 5, 2016

The wife and myself wish to express our appreciation for the awesome service we received from the sales department. Mr. Miguel Hernandez and Mr. Pete Schalk went out of their way to meet our needs in a new vehical (first ever) and get the price that statisfied our finances. I have always enjoyed our Volvo's, first purchased a 1991 Volvo 940 SE back in 1993 as a "demo" model and have continued to own nothing but Volvo's since. Great cars, dependable, reliable and above all safe !Thank you again for all the assistance. Highly recommended dealership in my book..........

jonbailey

Sep 3, 2016

Joel Lozano did a really good job. He clearly understood his product and did everything to make us happy. I would recommend Joel to anyone looking for a Volvo. Also, the new xc90 is unreal.

AF-NURSE

Sep 2, 2016

I dropped my suv at the San Antonio Bolvo Center for regular maintenance and I am very pleased with my service. I had requested a loaner car and Brian and his team was able to get me checked in and on my way with my loaner within 15min. It was great!!! Thank you!!!

AMYGNAVARRO

Sep 1, 2016

Our Volvo vehicles have always been serviced at the San Antonio, Texas Volvo dealership.We are always pleased with their expertise and courtesy to their customers.

Damammatx

Sep 1, 2016

David (sales) and the staff spent extra time and effort to find the vehicle that I wanted. He kept in touch, while searching for the right combination of features for me. I really appreciate their efforts. Then David helped me with the electronics, something I never had to deal with in my old truck. He made sure that I understood how it all went together.

GingerNinja

Sep 1, 2016

I have bought my last two Volvos from the San Antonio dealership, and have used their service department exclusively. I have, without fail, had consistent, considerate, timely, and knowledgeable service from each representative I have worked with. This most recent visit was no exception. I highly recommend the dealerships sales and service teams. They are top notch!

SHOOD

Sep 1, 2016

Really appreciated that they were able to get my car in the next day after I called after the service light came on. Everyone was helpful and friendly. Kelli was great at keeping me apprised of the status of the work being done and estimating when my car would be ready. Keep up the good work.

dbonilla54

Aug 31, 2016

First time leasing and I was very excited about this new experience until I heard of unexpected components that are part of leasing and vehicle history, like hail damage. Not sure why it's not a protocol for leasee and sales rep to inspect the vehicle prior to taking it out the lot, BUT, they do that for a loaner. Just want straight out honesty.... most likely return lease and try another dealer.

happyday9271

Aug 31, 2016

The service and attentive care given to customers makes this Volvo dealership a 5 Star business, and quite worth the 3 hour drive, one way to get my C70 taken care of. This dealership is persistent in satisfying its customers problems and making sure the vehicle is reliably repaired, and I'm quite pleased to see Volvo products in the parts department which are crafted in Poland and Scotland, as well as Sweden and other countries of Europe. They are also very knowledgeable about the current, previous, and, new, models coming out and thier features. It makes me confident in choosing Volvo as my current vehicle and future vehicle to use for my mobility.

flynntidwell

Aug 30, 2016

A mysterious loud noise was coming from the engine compartment and the check engine light was on. It was Friday and my wife and I had a number of appointments. Kevin accepted the car at 3pm and told me to make myself comfortable. I found that difficult with the prospect of being without my car for the weekend. Kevin assured me that I would have transportation. Within an hour and a half, I was in my car and gone, thanks to the combined effort of a professional service staff that kept me in the loop the whole time! No charge!!

PAINDOCTORELLEN

Aug 29, 2016

I had a 50,000 maintainencem scheduled. Not only it was done they were so helpful in getting my trunk leak solved and didn't even charge me. Richard at the center was amazing. Kept me informed.

RDOSSEY55

Aug 29, 2016

Great customer service.... Friendly staff all around and maintenance needed was handled more promptly than expected. Service department even took care of a recall maintenance that I was unaware was needed.

txmillsfamily4

Aug 29, 2016

We don't buy new cars very often, every 8- 10 years, and we were very satisfied with our sales associate. He knew A LOT about the xc90 that we were interested in and spent lots of time going over the safety features and the software package. He did not put pressure on us to purchase a vehicle and I appreciated that. He also said that we could call or text him as needed for any other questions that we had about any aspect of the xc90 and offered to help us set up the Volvo App. He is a very friendly and knowledgeable person and responded to our emails, call, etc quickly. Excellent sales person!!! Great customer service.The issue that I would have liked improved is that I feel we should have been given details on the extended warranty and the tire/windshield/dent/key warranty earlier in the sales process instead of with the financial person right as we paid the bill so we could have had more time to consider the options and what was right for us.

afeyemd

Aug 28, 2016

Exceptional Service from Sales Department, specially Joel Lozano and Peter Schalk. Joel looked high and low until he found the XC70, color and extras my wife wanted. Peter made the deal easy. Both were simply outstanding!The Service Department is what will bring you back. Also providing exceptional service is Kevin Nichols, a true professional and outstanding, every time I have called with an issue he gets right on it. Keeps you informed and your car gets fixed. The business department could use some training.

C

Aug 28, 2016

Definitely not your typical car buying experience. David did an excellent job, very straightforward, honest, superb customer service. I will definitely recommend him and this dealership, it's worth the drive from Austin!

chocolatte

Aug 26, 2016

I live in Colorado and bought a used car from them online. I honestly was expecting a "hassle" topped with some inconvenience. They really exceeded my expectations! I worked with David M. and he nailed it! He was on it! Once and done! Never had to repeat anything, he was really thorough and made sure my questions were answered. I arrived to find the car in impeccable condition. Their follow-up is great too. Just really happy with my experience, job well done guys! The people who told me "you'll regret buying online" are amazed. Ha! Thanks David!

GMENDEZ0

Aug 26, 2016

The service department was hellpfull, and gave me a fast response. After service they have been in touch to check how the car is functioning.

YaKKer

Aug 26, 2016

My rear seat developed a vibration, and the folks at the dealership service department tracked it down, and essentially replaced the entire seat frame on my new Xc90. Through it all, I was accommodated with a nice loaner vehicle - and was kept up to date via status calls and texts. The car is now perfect, and I'm quite pleased.

ALL121079

Aug 25, 2016

Bryan did a good job of taking care of what I needed. I would work with him again. Very professional and courteous. The review shouldn't have to be 25 words long to be able to submit .

JAVI9227

Aug 25, 2016

I went to Volvo for a used SUV and the salesman Miguel showed me the vehicle and explained my alternatives for financing. He was very professional during the process.

ONECRIPPLE

Aug 25, 2016

s80 towed in estimate on repairs $2,100.00 for power steering rack, with 137k miles!!!uneeded estimate for coolent pressure test, charged 157.45, very disappointed .

DAN.CYPRESSCREEK

Aug 24, 2016

I am new to the area and needed scheduled maintenance of my XC60. I had a choice between going to Austin or San Antonio dealerships. I am very pleased with my decision to use Principle Volvo of San Antonio. Kevin, my service advisor was very professional and courteous. The vehicle was completed in a timely manner and was thoroughly cleaned. All of the employees that interacted with me were professional and courteous. I will purchase my next Volvo there, just because of the service department.

DAVID.SANCHEZ01

Aug 24, 2016

I took my xc90 into the shop thinking I wasn't going to be covered under my warranty and Jim went above and beyond to make my experience enjoyable. Due to existing repair work done on my vehicle, he was able to fix my issue under the warranty. Nice work Jim and thank you.

ebony.d.williams9

Aug 24, 2016

Volvo of San Antonio service was great to work with. They provided the shuttle service to me in a timely manner. The staff was kind and informative. The detail work on my car was very thorough. I will visit again soon!! Only thing is the service took too long, for the amount of work I was having done.

GHAMILTON1

Aug 24, 2016

I needed some pretty expensive repair. My service adviser worked to find me a discount coupon that saved me a little more than 10%. That was very helpful and something he probably didn't have to do.

JKIZER00

Aug 24, 2016

I'm always completely satisfied with every experience that I have with this Volvo Dealership. If it's purchasing a new car or bringing my car in for routine service. I've never had a problem!

karlaphillips

Aug 24, 2016

Volvo has the best service, hands down. They always go the extra mile from a car wash to updating me on the car's service needs. I am very happy with the service department.

MONICA_ORTIZ_15

Aug 24, 2016

I took my car in as a walk in at 9am, by 1pm I got a phone call and my service member offered to text me pictures of parts and repairs needed, by 3:30 (same day) my service member kaylee called me and told me my car was washed and ready for pick up. The service was quick and great, my service member also called my warranty company got all the information needed and asked questions for me and informed me of everything I needed. Will go back and do recommend Volvo dealership of San Antonio

patricia.clark

Aug 24, 2016

Kelly helped us quickly replace a damaged tire before a road trip. While reviewing the vehicle, they also identified we needed brakes repaired. They communicated quickly and repaired the vehicle within 2 hours. Great team!

CT

Aug 23, 2016

I worked with Kevin Nichols and he walked me to the parts department to answer some questions I had regarding my car. As for the service, I was kept fully in the loop on anticipated time and potential issues that might come up. I was also called and informed that they had found some other issues (fuel filter and coolant might be getting on in age) and already had out-the-door prices ready if I wanted to get that done at the same time. It was a quick process to be handed a loaner car to keep my inconvenience to a minimum. I got a call promptly the next day informing me that the car was finished, and the car was returned washed and looking good. Being quoted a price, kept in the loop throughout the process and getting information explained to me in a language I could understand made the entire process very easy and enjoyable.Despite the labor rates being a little higher than independent shops, I got fantastic service and a loaner car, neither of which is a guarantee elsewhere.

generodz41

Aug 23, 2016

I had a low coolant alert come on so I went to dealer to get a diagnosis. Received very quick diagnosis and service at no cost. Also had a slow tire leak repaired. Cost seemed a little high, but had it done to be sure that the right patch service was performed.

KEITHSHEARRER

Aug 23, 2016

I purchased my car at a Volvo dealership in Dallas. I had some issues with the vehicle and the Dallas dealership called the San Antonio dealership and put me in touch with Kelly. The Dallas dealer told me to expect a call from Kelly and that happened within 10 minutes. I was quite impressed. The service didn't stop there. With every phone call she answered every question. When I got there on my appointment day everyone treated me like royalty. The same happened when I picked the vehicle up. Isaac, the technology genius, helped me immensely with understanding many of the things that my car can do. This is one of the best experiences I've had a car dealership.

Mark123

Aug 23, 2016

Easy to make service reservation, received by service representative right of way, with service completed in a timely manner. Felt price of service was reasonable.

annmarie.reza

Aug 22, 2016

The experience we had purchasing our new Volvo was phenomenal. Joel Lozano, Peter Schalk, and Stephen Arters are just a few of the team members that made our purchase more enjoyable than that of any other vehicle we have purchased in the past. Joel was extremely effective in answering questions, providing us with information, and offering assistance, even when he was not in the office. He was professional and friendly, which made us feel like we had a friend on the inside helping us make the right choices. Peter Schalk made us feel like valued customers as he took us seriously and provided us with a quote within minutes of us expressing interest in purchasing. Peter made us feel like valued people when meeting him in the showroom as he took the time to learn about us, and tell us about his faith in the Volvo brand. Stephen Arters was extremely knowledgeable about additional products that were available to us and helped us sort out the details in a way that relieved any stress or anxiety that can sometimes be a part of any major financial investment. He was patient with us and allowed us to review the information until we were comfortable making decisions, and that meant staying after closing time. Before visiting the dealership I had no idea what "Volvo for life" meant. Now I do, and I will make efforts to share our experience with anyone we know who is in the market for a new vehicle. I am sure others will find out that even if you need to drive four hours as we did, the trip will be well worth it.

jason.wolford

Aug 22, 2016

First trip into dealer for service since I purchased car and service was an important consideration when choosing the brand. Quick and efficient, would definitely recommend.

daleandkitty

Aug 21, 2016

Clean, positive, professional, and efficient. I did not feel my time wasn't valued....I felt my time was very important to the service professionals working there.

Travieso

Aug 21, 2016

I want to express my thanks to Mr. Bryan Gonzalez and your staff for the courteous and professional manner extended to me during my recent 50,000 miles maintenance. Mr. Gonzalez is patient, caring and wants provide the best help he can. Thank you for your pride in offering each customer the best in service, quality and professionalism. I also want to tank the mechanic who worked on my car for his attention to detail and advising me on the issues my car had and issues which in time would become serious problems. My car runs much better now that the maintenance has been performed. I especially want to thank you for the car loaner program you offer. Normally I schedule my car maintenance appoints with my VA appoints at Audie Murphy hospital and don't have to worry how I'm going to make my appointments.

CANTY10

Aug 20, 2016

I took my vehicle to have service done and as always Volvo of San Antonio did an excellent job and with satisfactory customer service and professionalism. Keep up the great work!!!!!!!!!

janeblaylock

Aug 19, 2016

While the process of buying a car is a long one, it was made more enjoyable by our experience with Miguel and Ricco. We were initially looking at another car, but it was headed for auction. Once I provided information about what we were looking for, Miguel gave us a recommendation on another car. He was very friendly, honest and answered all of my questions. When we arrived, Miguel was busy with another client, so Ricco took over for him. He was very knowledgeable about the car and a really cool guy to talk to all together. As far as car buying experiences go, this was nice.

J1213M

Aug 18, 2016

My vehicle was fixed in 2 days, Volvo had a rental ready for me and I was in and out in 10 mins. Everyone was polite and helpful.

NDUNSON

Aug 18, 2016

Kelly quickly understood my problem with my older (principal) volvo. She aptly conveyed service needs to technician. Communication - superb. I own two certified preowned volvos.

schambers

Aug 18, 2016

Our new XC90 has had constant issues. It's been in the shop 3 times since we bought it in June. It's incredibly frustrating and disappointing that a new car as expensive as this vehicle is, is so poorly made. The most recent visit seemed to be to fix an issue that wasn't done correctly from the last visit. Or it was to fix an issue that was created from the last visit. That being said, the service team at Volvo is trying their best to help.

SROMERO0

Aug 18, 2016

Ben Yancelson was an excellent sales associate. He was extremely helpful and very knowledgable of Volvo vehicles. He presented himself very professionally and never pressured us into the purchase. His knowledge of Volvo vehicles was the selling point for us.

fjlaluz53

Aug 17, 2016

The service personnel are excellent in customer relations snd I guess they tried their best to correct a factory defect in the right rear compartment of the vehicle where it leaks. They have attempted to fix it 3 times and have failed. This last time Web they asured me that it would no longer leak but as soon as it started raining it leaked again. I want to get another new vehicle since I don't know how it has affected or will affect inside the vehicle possible rust and bad smell. I hope that Volvo will take care of this since under the lemon law I should be getting a new vehicle. We will see what happens.

erica

Aug 16, 2016

I recently took my car to get serviced. I have no complaints. Everything as far as what my car needed as well as pricing was explained beforehand and all of my questions were answered

DDUNNPSYD

Aug 15, 2016

Kelly Davis went well above and beyond to help get our car into the shop and back on the road. She was creative in solving our problem. She worked with us in a way to get repairs done with the least expense possible. She is very smart and equally personable. If she is not in a managerial position yet, she should be!

dfleming1155

Aug 15, 2016

We found the vehicle that we had been looking for at Volvo of San Antonio. Our salesman " Raymond Aguilar " was really great. Everyone at the dealership was friendly . This was an ideal buying experience. Thank you Volvo of San Antonio.

DONDIDUFFY

Aug 15, 2016

We've been servicing our Volvo here since 2010. There seems to be a lot of change, but it is always improving. Kevin is great. Thank you for the loaner vehicle while my 80K mile vehicle was in the shop. I also appreciate you guys delivering the vehicle to my house!

S.YBARR

Aug 13, 2016

Scheduled an online appointment, dropped my car off for regular maintenance at noon. When my fiance picked me up at 4:30pm, car was being washed and coming out. Excellent service and Richard was really good about making sure my car came out on time.

azartuche

Aug 12, 2016

Jim was amazing ! Excellent customer service ! I'm currently living out of town and the Volvo center from Edinburg could not accommodate me but Jim went above and beyond to help me out and schedule the service for my Volvo. I am a forever customer of Volvo SA because of staff members such as Jim.

BRKWPV

Aug 12, 2016

Mighty fine. We are always so happy with their attentiveness. We were in a big rut, with a nail in our tire, the took care of it within minutes of our call, got a new tire-free, they watched abd vacuumed our car, ON A SATURDAY!!! needless to say, we were soooooo happy.

CYNTHIASMITHPATRICK

Aug 12, 2016

outstanding service, to say I was a drive in. efficient & courteous customer service department. I was given a very comparable vehicle to until mine could be returned.

LOISINTEX

Aug 12, 2016

Kelli was quick, knowledgeable, and a pleasure to work with. She was very patient and entertained other questions so had. I will return to have her work with me and the service technicians.

bbrmedina

Aug 11, 2016

Appreciate all the great care for my 50,000 mile service last week. From making the appointment, arranging a loaner, to Brant taking over from there. Comforting to know each time my car hits that milestone for car maintenance, that it is STRESS-FREE!

EALBERTO

Aug 11, 2016

Got outstanding same day service from Richard and the Volvo service dept. for my XC60. Got my Volvo's problem diagnosed and repaired as I waited;

flkyle

Aug 11, 2016

Ms Davis was super knowledgeable and provide Excellent Service, She was friendly, sweet, willing to give you 100 percent excellent service. I am very please and happy as a customer. Yes, I will tell my friends... Also, she provided me return transpertation to my home

frankd52545

Aug 10, 2016

One of the main reasons my next car will be a Volvo is due to the incredible service I get every time I go to the dealership. Kevin was so gracious and took care of me and my car. The remodeled waiting room is a pleasure to wait in.Thank you for your consistent, excellent service.

JEANETTESAND

Aug 10, 2016

Excellent Service, friendly, sweet, willing to give you 100 percent excellent service. I am very please and happy as a customer. Yes, I will tell my friends and neighbors about Principle Volvo of San Antonio.

4JAYPHILLIPS

Aug 9, 2016

These folks did a great job getting my problem diagnosed, in for repair, and completely in a timely fashion. No part of the process was cumbersome, rather it was delightfully well organized and executed. No part of this could have been done with more professionalism, clarity, speed, or efficiency.

bonita2002

Aug 9, 2016

Fast and they knew what needed to be done. Offer refreshments and told me service was done and they were washing my car. Went over the service preformed and srnt me home.

CLEO4823

Aug 9, 2016

Once again this dealership surpassed my expectations, excellent customer service. Kelli was fantastic to us & we were not at all inconvenienced during the repairs of our car. i am very pleased.

Ken

Aug 9, 2016

Went in for re-call Richard took great care of me. Staff was polite and helpful for a busy Monday.Visited with some of the folks when I bought my two Volvos and then I was out the door with my car washed and looking like it just came off the showroom floor. Great place friendly Service & great experience.

mjbranch

Aug 9, 2016

Working with Rico in Sales, Stephen in finance for the purchase of my 2016 XC60 was a very rewarding experience. Rico listened to the reasons I had for wishing to trade in my 2012 XC60 for a new one and showed me the vehicles that fit my criteria and pointed out any special "deals" available. I make my choice and the rest or the purchase process was normal but made a great deal more pleasant because of the quality of the people I was working with!

NANCY_49

Aug 9, 2016

The service was perfect and my problems and concerns were addressed quickly and with care. Kelly Davis was extremely friendly and very positive and upbeat. She stayed in touch with me letting me know exactly what the service department was doing to correct my problem. The one thing I really appreciated was the way Kelly gave me a loaner car without hesitation. The customer service is beyond reproach!

dia.alyfantis

Aug 8, 2016

Richard was so helpful and attentive. He gave amazing customer service. Wish everywhere I went had customer service like the way he gives it. He was the only one constantly moving and helping three people at one time and it did not affect his customer service one bit.

kdesequera

Aug 8, 2016

Service done in less than 2 hoursBut 1/2 hour extra for paperwork to complete Wait area very comfortable. Snacks, coffee and tv great.

lennybrennan713

Aug 8, 2016

I purchased a new XC-70 in early April of 2016.The dealer has offered free oil-change and related services for 10,000, 20,000 and 30,000 miles. This is an outstanding value, and I took advantage of the free 10,000-mile service. My only issue was that the service manager told me it would take about an hour and a half, and instead, it took two hours. Despite taking a bit more time, the comfortable chairs and flat-screen television in the customer waiting area made the wait (mostly) enjoyable.

free1623

Aug 7, 2016

Team effort from salesman, to finance, through management to give me the most value for my trade in, taking advantage of all available discounts/incentives, and superb financing options. Well done.

lee8216

Aug 7, 2016

My salesman Ricco was very honest about the used vehicle I purchased and was willingly to answer all of my questions. He was available to me during his days off; I could call him on his cell phone. I would recommend Volvo of San Antonio to all of my friends.

rgswgh

Aug 6, 2016

From the moment we called to inquire about Volvo, the salesman Ray was very responsive and we set a time to come and see the vehicles. Needless to say, we (I) came away with a new Xc60 .

NANCY_49

Aug 5, 2016

They have been great from the sale of my XC60 3 1/2 years ago to all the service I have needed. Kelly Davis is one of The best service person I have ever dealt with she is. She is positive friendly and gets the job done promptly she stays in touch with me and lets me know what the problems are with my car and how they're dealing with it and I have been pleased a 100% with all my dealings with Principle. I would not hesitate to recommend this dealership and if I ever need another car I would definitely buy another one from them.

EGONZALEZ0706

Aug 4, 2016

Jim B. great service visit, great customer service that is very appreciated!! He went above and beyond to take care of my Vehicle. I will continue to use the service here at this dealership.

Becky.serbine68

Aug 3, 2016

I live in San Angelo Tx. I got better service from Ricco Villarreal than I did from our own cae salesmen here. I never met him until I drove there to sign papers. So yes I will most definitely be recommending your dealership.

cadams2116

Aug 3, 2016

Just had a great experience in an auto dealership, other times it feels like them against us but that was not the case. No high pressure, kind and commodating sales person, the car was pulled up for us to see on our own before the test drive. Soft drinks, coffee, snacks, tv for kids, phone charging setup, lovely bathrooms it was all very nice.I am loving my vehicle, it couldn't be nicer and I feel very happy about my deal.

BILLY_GIBBS

Aug 2, 2016

Excellent professional customer service and would recommend both service and sales for anyone debating about their next vehicle purchase or service; keep up the great work!

javeryt

Aug 2, 2016

This was my first time shopping for a Volvo. I started with the online process which was very easy to do. I was contacted shortly thereafter by David via email and then text. Made an appointment to view and test drive the XC90. My experience was great with both David and Daniel and made the transition very easy. Christian in the finance department explained everything in detail. Couldn't ask for a better experience.

richard.lapine

Aug 2, 2016

A Volvo has been a member of my family for nearly fifty years. As a former member of the United States Air Force, I learned that a well maintained aircraft was not only a dependable friend, but a safe and loyal companion. The "Service Team" at Volvo San Antonio, can make this happen during the lifetime of my Volvo.My 200+ mile drive from Rockport to San Antonio for professional Volvo service has always been worth the effort. During my four hour wait, I did not have the privilege of getting to meet any of the senior service staff; however, I was fortunate enough to have Ms. Kaley Adams, an Assistant Service Manager, as my contact person. Ms. Adams, was not only knowledgeable and proficient; but was polite, well dressed and communicative. Kaley not only kept me informed, but went to great lengths to insure that the needs of my Volvo was being met. Thank you, Kaley.I look forward to many future positive experiences with the Volvo San Antonio Team. Keep up the fine work.Richard F. LaPineRockport, Texas

rickmccormick123

Aug 2, 2016

Once I leave one of our Volvos for service, such as an oil change and alignment, I know they are always going to call back and say there is an additional problem. That being said, which is true, Jim answers my questions directly. I do ask, "Jim, you believe the mechanic in the shop and he is telling the truth or the correct perspective" and Jim says yes. Therefore, I know I need to make the repair and I do. BUT, it is important to note that many mechanics in all shops are a little too proactive in their opinions sometimes. All a customer wants is the truth, to what degree, what are the ramifications, etc........, then they are able to make a decision on what to spend. All people do not endless budgets always. Bottom line, is trust. I came back to Volvo recently even though we found a trustworthy garage in town. It appears that the "service personnel has turned over maybe twice in the past year and half. Jim has always been there through all of the changes.Beautiful space now with the remodel, hopefully establishing philosophy and meeting goals with the recent changes. Im impressed enough that I would like to lead there, but it has not been my industry.Rick

RuizFamily

Aug 2, 2016

I am very pleased with the level of service from Volvo San Antonio. The salesmen and women have been very accommodating and patient and made our vehicle purchase worthwhile.

ZEFFER

Aug 2, 2016

Great customer service I would recommend Volvo to my friends and family. I will use their their service dept. again and would purchase another Volvo.

sparkersr

Aug 1, 2016

As Always, I think I got a great deal from Volvo / Karl on my first Used Car. It is for my granddaughter to use during College. Hope it last four years. Thanks to all.

ASHRR

Jul 30, 2016

again Jim Breitler provided outstanding service when I need to quickly schedule repair of a significant oil leak- he got me in quickly and he and Ruben accomplished all repairs in their usual professional manner

bsfernandez

Jul 29, 2016

My service adviser, Jim is always ready when I show up for my xc to be serviced. He is very professional and knowledgeable. The drop off and pick up went very smoothly. I had a loaner but his time the service was very quick and efficient. The cost was even less that quoted.on a side note, I have liked volvo for a long time. I have driven one since 1985. The reason for buying besides quality was that I liked the "BOX" look. you could always spot a volvo. Now they just blend in with the rest. Still love the safety and quality of my car.thank you.

MONICAKSATX

Jul 29, 2016

Excellent service overall!!! Jim made my Volvo exprience an easy way to bring my car and have it service properly advising things I di not think about. Thanks a lot!!!

SGRISCOM

Jul 29, 2016

Wonderful experience this week! everything explained well and handled in a timely manner. The loaner car was a nice touch as always! Thank you so much!

cvenicx

Jul 28, 2016

All the people I interacted with have been very professions and treated me with respect. Everyone in this dealership works together as one team. The sales experience was very positive and the sales team was extremely knowledgeable about the Volvo cars. No pressure at: i feel really good about this place and would recommend them to my family and friends.

DRRAEZ36

Jul 28, 2016

Recently, on a Saturday afternoon, I had a flat tire & had to be towed to Volvo because the new S60's don't have a spare tire. This tire was not in stock, therefore they gave me a loaner vehicle to use until they were able to replace the tire & complete a wheel alignment. This was all accomplished promptly, so that I was able to get on with my busy schedule without any car or transportation worries. All of the service reps know their clients by name and work very hard to resolve any problems you may have as quickly as possible. This excellent service will always keep my husband and I as Volvo customers!

HERBEY.GONZALEZ

Jul 28, 2016

Jim made sure that the service on my vehicle was prompt considering that I was coming from 150 miles away. Jim arranged for my transportation to and from the dealership and place where I had a separate medical appointment while my vehicle was being serviced.

horaciomaya

Jul 28, 2016

Excellent service from Karl Pettersen quick response, flexible, sense of urgency great guy he delivered on everything he promised... I would definitely recommmend this dealership and Karl again.Thank you.

k2s2r2

Jul 28, 2016

The service advisor took a great care in terms of taking notes of all the issues, following up, and making sure Everything is properly addressed.

marios718

Jul 28, 2016

The sales person (Joel) and the the rest of the staff went above and beyondto make us feel comfortable and to make our purchase process as painless as possible.

WOLFJET38

Jul 28, 2016

We have always received good service at Volvo of SA. Friendly, courteous, service personnel make a "must do" chore easy to do. The waiting area and refreshments are a nice touch.

BAMAMUSH11

Jul 27, 2016

Customer service was polite, the process was quick. The price of the oil change is a bit expensive. I appreciate the complete inspection of fluids, tires, etc.

SHANNON.GEROME

Jul 27, 2016

As always, Volvo of San Antonio provides top notch customer service. Everyone was very friendly and responsible. They did what they said they were going to do. The car was finished quickly and they got me in and out of the service office as quickly as possible in a loaner car.

CLEO4823

Jul 26, 2016

the whole atmosphere at this dealership is great. no pressure, very accommodating and straight forward, no games. Our sales person was Greg and he was beyond helpful with the purchase of our certified used Volvo S60. This was our third Volvo purchase (not all at this dealer) so we are fans of the brand for sure. Their service department is very good also. the warranty on a Volvo is excellent and its great to have a reliable dealership for sales & service. ask for Greg!

H_Flores89

Jul 26, 2016

The most important part of the service is that you are given a great deal of respect, all questions are answered promptly even if additional research or consultations are necessary, anyone you approach at Principle is willing to help you with whatever questions you have regardless if they are staff just passing through service center or showroom. Makes you want to come back! And, we will!

jchoi.24

Jul 26, 2016

Kelli was great! The whole Volvo of San Antonio team is friendly and extremely accommodating as always. Called the service center for a battery replacement and Kelli Davis was quick to get me in that same day.

JDAVISSIMS

Jul 25, 2016

Bryan did an excellent job. The service was handled in a courtesy and professional manner. Bryan kept my husband and I informed of our repair status.

Mollie2009

Jul 25, 2016

My experience was positive; very customer service friendly. Bryan called before starting the work and explained repairs that were needed. A loaner was available, which helped tremendously.

JJJONT7

Jul 22, 2016

I was late to the appointment & called to say I was lost. She offered to have someone come find me. Very nice & considerate. Clean place. Was no problem since I late either. So helpful, and everyone seemed to be happy to work there!

lrpvkpFamily

Jul 22, 2016

This group of Service Reps at Volvo San Antonio makes you feel like they care about you and your needs. Their prompt response to me and my family needs makes me keep coming back and buying another Volvo. Our family owns 3 right now! Jim in the Service department is knowledgeable about what is needed to keep my cars in top condition.

regina_00athotmail.com

Jul 22, 2016

Great service and excellent customer service. I came in really late with no appointment because it was an emergency and they helped me with everything. Really good service.

ROSEP1

Jul 22, 2016

I was initially shocked at how much work was required on my Volvo. The staff worked with me performed great work! Dwayne is a very professional service provider. I will definitely ask for him again.

JHUSKEY76

Jul 21, 2016

I came in early with no appointment for a minor issue on my XC90 that xould only be addressed by the dealer. Richard was able to fit me in and fixed the issue at a lower cost than I was originally quoted over the phone one week prior. All around great experience with no upselling B.S. I will be calling Richard with my future service needs.

polaseks

Jul 21, 2016

Everything they said they would do they did, including having a loaner car available. I was really impressed. Everyone was asking if we needed any help and were really friendly. Great place to buy a car.

cmavilaurizar

Jul 20, 2016

Fast, efficient, courteous. My daughters took my husband's car. Great Volvo dealer and service center. They took care of the emissions and safety inspection after fixing wiper fluid hose valve.

rcbatdsts

Jul 20, 2016

I love my Volvo! From the beginning to end, it was a great experience. My salesperson was Miguel H, who was very knowledgeable and always accessible. I had done some research on the type of car I wanted and Miguel answered all of my questions with confidence and factual information -- it was evident that he stood behind the Volvo product and it's reputation. With my hectic work schedule, Miguel made it convenient for me to communicate via call, text, or email, which also included communications with the sales manager, Peter S., who was very friendly and courteous. I had test driven 5 cars from 4 different dealerships, and by far, Volvo stood out among all the others. I was also lucky to have taken advantage of a great leasing promotion, so thanks, Volvo SA!

trossey

Jul 20, 2016

Joel is my salesman. Always available to research and answer questions. When I'm looking for a vehicle he listens to my needs and always works hard to find even more than I hoped for but yet within the budget I have set. Then, everyone else falls in line to give me the best experience possible. Some times things don't go as planned, but, I really can't say that the San Antonio team let me down. They always go the exrta mile ensure I end up well satisfied no matter what hiccup may have happened. They all seem to always have a 5 Star attitude.

CHRISANTHONY106

Jul 19, 2016

Brought my vehicle in for routine maintenance and a rear seat belt buckle that did not work. Staff here has always been great to me and my car. I am always able to get a temporary vehicle and avoid missing work hours. Have yet to have any issues with the work done on my vehicle. Service is really fast.

joeljmccabe

Jul 19, 2016

Billy is the perfect example of how all sales people in the auto industry should perform their job. He is knowledgeable, helps you with your needs, and makes the process from start to finish a breeze. Thanks again Billy! - Joel M.

bonnyray

Jul 18, 2016

Brought my 1999 S80 in for a state inspection. 7 hours later I'm being told it needs almost 5K in repairs. I have already spent around 15K in maintenance and repairs since buying the car. I expected to get AT LEAST 200,000 miles out of the car for this much money but no such luck. Buying a Volvo is a bad deal.

LORENA1289

Jul 18, 2016

Made an appointment to have routine quarterly service (oil change) the day before. Once at the dealership, the staff (Brian and a relatively new employee) promptly greeted us and took the car right in, but not before covering the floor and seat. These things are greatly appreciated. Of course, the car wash was an added plus. So, thank you! Cardenas Family

My Xc60

Jul 18, 2016

I had the work completed to eliminate the noise but my husband states we just dropped a bunch of money and the car continues to make this noise. Not sure how satisfied I am with this repair job. It seems every time my car goes in for service I can't leave with less than $500 above what it came in for. Volvo should be a quality car but I'm not impressed with how many times things break, malfunction, etc. Volvo should stand behind its cars. At this rate that Volvo charges us for repairs our next car might not be another Volvo and I do like my XC60.

EDANDDANA

Jul 17, 2016

Went to Volvo SA to check on three different used Mustang GTs. Worked with Greg Whitlock and was treated very courteously and professionally. Greg was very patient while my wife and I test drove all three. The cars were priced reasonably and Greg and staff were still willing to work with me on price. They were also willing to fix a couple of issues on the car I chose even after we agreed on the price. Don't know if I would ever consider a Volvo as my daily driver, but might reconsider because of the pleasant car buying experience at Volvo SA. Not the typical , high pressure, pushy used car dealer.

Happy Driver

Jul 17, 2016

The battery in my XC 60 unexpectedly failed on a blazing summer afternoon in South Texas. I took it straight to the service department without an appointment. They were able to replace the battery, repair a broken tail lamp and thoroughly clean my very dirty car within an hour of arrival. Wow - that's good service. A huge thank you to Volvo of San Antonio and Kaley Adams for fixing my car problem so quickly and courteously.

VERAPN85

Jul 17, 2016

Payed attentions to customer's needs. Works with the customer to ensure vehicles get fixes right the first time without returning serval times. I would recommend the sevices department to family and friends.

pgibbs1

Jul 16, 2016

I love my new S60 Inscription! Daniel was so patient and kind as I was back and forth for several days. I had a payment & budget in mind and they made it happen. I couldn't be happier with the entire experience. Not to mention that this car is a dream to drive!

james.ballard

Jul 15, 2016

The sales person (Gregory Whitlock) handling our needs was awesome. He made purchasing the automobile very easy. The dealership is in great location. F&I person was a pleasure to work with also.

JMANUEL12

Jul 15, 2016

I dealt with a service consultant by the name of Kevin Nichols and received a very poor level of service from start to finish. He does not return calls, does not respond well to questions, and does not bother to look up records. Instead, he relies solely on his own perception of things and clearly has a tough time listening. He raised his tone of voice on several occasions and made it really clear that he would not be looking into anything further regarding a previous visit with Jim. The details are too lengthy to include but I will say that Kevin did not meet my standards of good or even reasonable customer service. The rudeness, his unwillingness to listen, and lack of interest that he demonstrated convinced me I needed to deal with someone else. Rocco took over shortly after. Rocco listened effectively, looked up all necessary information available systematically, and was able to resolve and explain all items taken care of during my visit without any further issues.

KHENDLEY

Jul 15, 2016

As always, the service was exemplary. I called on Wednesday and discussed the slow start issue with Kelly. She set me up for installation of a new battery for the next day. It was even covered under warranty. While I was there I asked them to take a look at my tires and if they thought I was in need, to give me a quote. I had mentioned that I had recently retired. I was told that my tires had at least 50% life left in them, especially with not having to drive into the city for work. They said I didn't need any for a long time. They could have easily told me I did.

nanisiskander

Jul 14, 2016

I have converted over from Japanese cars! Smooth and luxurious ride. Beautiful, classy interior. Powerful engine! I couldn't be happier.My experience with our salesman was excellent and knowledgeable.I'm so happy with our car!!

confed_dunce

Jul 13, 2016

Couldn't be better. Everyone was very friendly, polite and helpful. I got a free loaner car and didn't have to wait for anything. Highly recommended.

LOISINTEX

Jul 13, 2016

The service advisor, Richard, was very courteous and helpful. He explained the repairs needed and the related cost. Although I did not have an appointment the service department worked my car in and I was provided a loaner car which allowed me to take care of my business and pick my car up the following day.The sales person, Ray Aguilar was very helpful and knowledgeable about the vehicle I was interested in. The purchase process that followed was professionally facilitated by Ray who also made sure I was comfortable during the wait. I will return to see Ray for any future Volvo purchases due to his honest and open approach.

Rosalba_oramas

Jul 13, 2016

First time buyer at Volvo of San Antonio and the hospitality and first class service I received far exceed my expectations. Ricco was very knowledgeable and friendly. I had very limited time, and Ricco went above and beyond to accommodate me. The process was easy and I was in my new vehicle in no time!

jkb

Jul 12, 2016

I'm a first time buyer at San antonio volvo. Joel worked with me for months until I found exactly what I wanted and followed up afterwards to make sure I was happy with everything.

JULIEMICHELLEDAVIS

Jul 11, 2016

Great service, even on a Friday morning. Dropped my car off at 7:30 am, the loaner car was already ready. I was in and out and on time to work. Then my car was serviced and ready for pickup by lunch time. Great job Volvo :)

HMB78209

Jul 9, 2016

Richard was outstanding. I realize this was just a flat tire, but when your service department did not get to it by the end of the day, he changed it himself. I call that outstanding customer care

Lainy

Jul 8, 2016

Purchasing a car is just half the battle, the rest is service. I listen to friends talk about sitting in service waiting rooms for hours with no word on the status of their cars, no ride home, etc. This won't happen at Volvo. From the time you come in (even without an appointment if you are experiencing an issue and drop in), you are taken care of from a preliminary discussion on the scope and possible time, then taking care that you either have a ride home, arrange for a shuttle, or if available provide you a loaner. They make the experience as convenient as possible.

DAGOMDL

Jul 7, 2016

Friendly and very courteous atmosphere. This was by very far the most convenient situation I have ever been put in by a service center. I will recommend Volvo service center to all my friends and family

ELIZABETHHERFF

Jul 6, 2016

All went very timely and smooth. As usual, a very easy service!! The service at Volvo is why I keep coming back. It is always friendly and convenient!

ltangell

Jul 6, 2016

Easy to set online appointment. Was promptly met upon arrival and annual service took less than 45 minutes including time for state inspection. Comfortable waiting area with snacks, drinks and entertainment.

MONICACF

Jul 6, 2016

This is my second Volvo and again I was impressed with the excellent customer service i was given. Daniel Garza has sold me my first and second XC90 and he truelly goes "all the way" for the customer. Always there to answer my questions with a friendly attitude, knows the vehicles and wants to make sure all my questions are answered. Thank you for everything!!!!

akusaf

Jul 4, 2016

Greg Whitlock was terrific throughout the process- main reason why I buyed the car. I would use this dealership again.

abcdefgh.1111

Jul 3, 2016

Received everything that was promised for the price that was promised.No tricks, second rounds or hidden fees.Pleasant experience with the salesperson.Salesperson did work/was available even after business hours to have the car I wanted ready on a short notice.For Service / maintenance - on time, all problems taken care of without waiting.

sandy.supermom7

Jul 3, 2016

Great service! Gave me a loaner car while they were updating and servicing my car.

bill b

Jul 1, 2016

Me and my wife purchased a Pre-Owned Lexus at Volvo of San Antonio. I have to say that I have purchased many autos in my life and that this was the best purchase experience I have ever had. They had a great selection of autos to look at and they were all clean and we recieved a Carfax report on the cars we looked at. Just can't say enough about how well we were treated. I would recommend these folks to anyone wanting an auto. Go see my friends at Volvo of San Antonio.

Drew S.

Jul 1, 2016

My 2007 XC90 was purchased by the original owner from this dealership, so in order to maintain continuity I decided to keep having it serviced here despite the outrageous prices. That however all changed yesterday, I made an appointment online which was a pretty simple process, when I arrived at the dealership I was quoted "Around $118" by the female service advisor for the oil change - I know how much 5 quarts of full synthetic cost but I went with it anyway, she then passed me off to Jim B. (who I believe is the Assistant Service Manager) who looks at my paperwork and says "Well based on the mileage you're overdue for the '82,000 mile Service'" -- I inquired as to what additional services are rendered beyond the oil change... Jim stated that in addition to the oil change they "do a multipoint inspection, rotate tires and complete an onboard diagnostic check for trouble codes." I asked Jim how much this "82,000 Service" was and he flipped through his laminated sheets and said "$379.00" - so let's break that down, $379 - $118 = $261!! $261 to rotate my tires, rapidly look over the vehicle during the "multipoint inspection" and plug an OBDII reader into the port to "look for trouble codes"?? What a bunch of crap! I have spent over $5,000 at this place since purchasing my XC90 since it is the only service center in San Antonio, and if you are not in a business suit and arrive in the a 2016 fully loaded XC90 every one of these employees looks at you like you are wasting their time, three additional customers (dressed nicer than myself since I was coming from the gym) were offered coffee and water while they waited and I had to ASK the cashier to ring me up because she was too busy to even acknowledge my presence. So despite the absurd pricing and rude customer service every time I've been here I was also blessed with an incompetent technician who almost completed my oil change yesterday. After paying and departing the dealership, with about 30 minutes before I was supposed to be at work, I got 1.7 miles away when I notice the "Low Oil" light illuminate on the dash! I immediately exited the highway and returned to the dealership. After explaining what happened Jim and a tech came outside to look at the truck and tell me "There's no lights on" -- which was correct, luckily I was able to capture the warning with my iPhone and prove to them that something was not correct. They then pull my truck back into the bay at which point I explained I was going to be late to work, they were able to get me a loaner vehicle quickly and I was on my way. I received a voicemail from Jim several hours later in which he apologized for the mistake but explained that the technician only put enough oil for the V6 model and they added an additional quart as required for my vehicle's V8. So in summary, I will not be returning to the overpriced, commission based service advisor's, incapable of doing a proper oil change and rude employee having "Authorized Volvo Service Center" -- Principle Auto Group needs to take a hard look at what they could do to ensure these things are corrected or they will be losing more customers. Oh wait! No they won't, there's no other options in San Antonio.......

KWINTERS

Jul 1, 2016

I put a significant amount of value on a service provider's humanity; when they look you in the eye, call you by your name, listen and respond attentively and kindly, and you know they see you as a person-- not just a client. That is what I felt here. I greatly appreciate their attitude towards those they work with, as well as their readiness to answer any and all questions you may have. Instead of someone telling you they don't know how to answer your question and leaving it at that, I was taken to the mechanic himself who could answer my questions. They were patient and informative, considerate, and over-all just very pleasant people. The new manager as well was incredibly friendly and you could tell everyone was glad to be there-- you never got the sense they disliked their job or were just waiting to clock out. Ill be coming back here for anything and everything having to do with taking care of my baby. (Oh! And the complimentary hand-wash and vacuum ain't so bad either!)

MARINA.CASANOVA09

Jul 1, 2016

Anthony service manager is a professional and continues to provide high quality and outstanding customer service.I highly recommend the service department. A friendly team and professional.Volve stands By its name and I am so proud to be driving a Volve.

cmavilaurizar

Jun 30, 2016

Service agents at the dealer are always courteous and efficient. They handle claims with service and warranty plans and explain what your car needs. I feel at ease knowing they are handling my car service needs.

helen.silantien

Jun 30, 2016

Thank you to Joel Lozano, for the excellent service and attention that went into making the purchase of my "new to me" 2010 xc90 as smoothe as possible. When making a large and important purchase, it takes a village to get things done right. It takes time to build rapport with the numerous people involved in such a purchase, and this can be exhausting. This is why I am pleased that after finding an excellent pre-owned vehicle through Principle Volvo and agreeing to purchase it, sight unseen - Joel Lozano, Peter Shalk, and the amazing team at Principle Volvo, have taken necessary measures to make sure that I am happy and confident in my purchase. I am currently using a loaned vehicle from Volvo as my 2010 xc90 is receiving the attention it requires to get into "Principle Auto" condition. I am so grateful; more than an excellent pre-owned family vehicle, I have confidence in folks at Principle Volvo for servicing my vehicle and I would enthusiastically refer family and friends to Principle Volvo San Antonio. Helen Silantien

stephanie.brening

Jun 30, 2016

The dealership- staff and manager went above and beyond to make sure our new to us Volvo was perfect!!! They not only charged the price we agreed upon they did extra paperwork to ensure we got the price we discussed. They were wonderful honest and went the extra mile to deliver our new car in Austin where we live. Highly recommend!!!Thanks!!steph b

Olafsons

Jun 29, 2016

Ease in making a service appointment, friendly greeting when we arrived, round trip shuttle service to a nearby mall, and peace of mind knowing my Volvo is in top shape thanks to Volvo of San Antonio. Our service rep, Bryan Gonzalez, was professional throughout- thank you!

dredin

Jun 28, 2016

Richard went above and beyond when I had my car serviced. He double checked my warranty and was able to bring down my out of pocket cost which I really appreciate. Richard's high level of customer service has made me a repeat customer.

JASUTIN

Jun 28, 2016

Jim is a great relationship manager and is very professional. Dealership is clean and easy for me to get work done while I waited to get my service done. Quoted 2 hours and they did it in less time.

jfrazier3

Jun 28, 2016

The worst part of the experience was telling people that, no, I didn't want water or coffee or anything. They are all so nice and friendly that it's hard to turn them down. This was my fourth visit to Volvo, and they have all been wonderful. People are all in a good mood, helpful, and knowledgeable. They make me glad I bought a Volvo. (So does the car make be glad, by the way.)

KGBKL6

Jun 28, 2016

The service center is clean, the people are friendly; both other guest and Volvo Staff. I have an older Volvo and they treat me like i have a new one.

TRACIPERRY91

Jun 28, 2016

Kevin and Brian were so nice and helpful in my service experience!! Also, the sweet young lady who helped me get the loaner car (not sure of her name) was very helpful as well! Great team in SA!

VolvoOwner

Jun 27, 2016

Expectations were low after my entire collection of music cd's were lost during a previous service. Was told there was nothing they could do about it since dealership was undergoing a major remodel at the time. So I was out the cost of 6 music cd's. Took my vehicle in for routine maintenance and they also replaced timing belt. Received call to pick up but the "check engine" light came on when they brought it around to me. Left vehicle there over the weekend. Received call that it was again ready, and they did a test drive with no problems. Once in the vehicle, the air system was blowing warm air in which the service guy noticed as he was getting out of the vehicle. He said to call if it didn't get cooler after giving it rpms? Not sure how that would be quality of Volvo but left not wanting to argue. Will take my business elsewhere for future services. Now I wonder if they really even did the routine maintenance on it?? Lost faith in this dealership for sure.

dianabird

Jun 26, 2016

Miguel was excellent to work with. He was considerate and attentive and is a very well balanced professional! I can't imagine having a better purchasing experience.

BShat

Jun 24, 2016

I have to admit that I didn't purchase my car from Volvo of San Antonio. However, I will not make that mistake again. This place has treated me like a life long customer. In spite of buying used from another dealership they are great about giving me a loaner and even transporting my car. I see an XC90 in my future!

FRANKLIN.DUNCAN3

Jun 24, 2016

Kelli Davis did an exceptional job and was extremely helpful through the process. Kelli worked around my schedule, this made the entire process easy and enjoyable.

NANCY_49

Jun 24, 2016

Concern for customer always good. Kept informed of maintanance. Overall great service!No complaints-love e-mail reminders and if I ever buy another car, it will be a Volvo from this dealership

CARLOS.CRUZ

Jun 23, 2016

Very good service and staff very friendly and trustworthy highly recommend others to get their cars serviced at Volvo of San Antonio excellent service. Thanks

COCOBELLSALES

Jun 23, 2016

Principle Volvo dealer provided me very friendly service and I would gladly do business with them again.

edbelmares1

Jun 23, 2016

This last visit was even less satisfactory than usual. Beginning from when you walk in, the layout is confusing and speaks to how fragmented the service feels there. I had a routine oil change and took a shuttle (the shuttle driver was the highlight of the visit as he was kind and professional) to work. Several hours later I hadn't heard of it was complete. I got a ride back and when I arrived they couldn't find my paperwork. Then when the found it, they said it had been complete for awhile, but nobody had notified me or my wife by cell. The bill didn't add up. I called the service center so I could better understand what seemed to be missing from the bill, but had to leave voicemail. I never received a call back. I have vehicles from other dealers and I probably won't buy another car from Volvo because I do not want to deal with the service center.

melissamroberson

Jun 23, 2016

I liked that I was informed of upcoming costs such as next service and option for extended warranty if I keep the car

Bobbie

Jun 22, 2016

I found the truck I wanted on Cars.com sent a request and Billy contacted me immediately. He told me about the vehicle and I came into see and test drive the next day. I was pre-approved so I was out the door in a few hours.

DRRAEZ36

Jun 22, 2016

Excellent customer service. Jim suggested additional service which I hadn't known wasn't covered on the regularly scheduled maintenance. This helped my busy scheduled by preventing the need to return for another appt.

L Gamez

Jun 22, 2016

The Outstanding service that I received from Bryan and Richard can't be matched. My XC60 would not start in the morning, Volvo road side assistance towed it to the dealership, and by the time I got out of work it was as good as new. Thank you gentlemen!

LIZCARE07

Jun 22, 2016

Kelli Davis, is the first person, in the last three years that is outstanding in every way. She makes you feel like your a houseguest and is concerned about your problem. She worked with the extended warranty on the car and she is an honest, marvelous, astounding, trustworthy person, which is hard to find in today's world.

tree

Jun 22, 2016

Kevin was thorough in making sure my service order was complete.I always appreciate the car wash. It is nice leaving with a pretty car.I also appreciate the snacks you have out. I hate being stuck at a service center. Having snacks makes it a little more bearable.

WALMAN48

Jun 22, 2016

I brought my 2014 XC-90 in for a 70,000 scheduled maintained appointment. Everything was handled very professionally. The staff was top notch - friendly, knowledgable and very customer focused. All-in-all it was a very pleasant experience. I would recommend this dealership and its service staff to all my friends and family.

HELLO_RON

Jun 21, 2016

Kevin Nichols, service has been extremely kind and helpful. This kind of service makes a big difference as to sharing our great vehicle service experience with others.Billy Havlic, sales has been super in answering questions and assisting in all related maters.Mr. Havilic assisted us in purchasing our Volvo, his great service definitely points us in your direction in referencing a dealer with a great customer service.Thank You Mr. Havilic/Sales and Mr Nichols/Service.Romo

MLEE0

Jun 21, 2016

Volvo of San Antonio goes above and beyond in their service and customer care.Richard is and always has been a very proactive, courteous and considerate service representative.And as always, the company treat each customer like royalty!

wangyao4

Jun 21, 2016

The sale associate is very nice and patient , They spend a lot of time to explain the use of the car and what is the Reasonable price.

HWAYNEHENRY

Jun 20, 2016

I bought the XC70 in Germany. Brought the car to the states and this is the first service this side of the pond. Best so far. Smooth ride now.

VHOBSON94

Jun 20, 2016

You really can't go wrong with this dealership. Kelley went above and beyond! I was out of town when I had the first problem ever with my car. She made arrangements with roadside assistance and had my car taken back to San Antonio. It was fixed within a day and brought back to me. What more could you ask for? I was very impressed with how she understood my situation and was so eager to help. You don't see customer service like this anymore. Thanks Volvo of San Antonio for everything!

WWORK5511

Jun 20, 2016

Great plan take my car in for warranty items. Kelli had one of the young gentlemen drop me off at the airport for a trip to the panhandle. Flight was cancelled so I called Kelli to see if could get my car back. Not only did I get it back but they had taken car of the items and washed my car. What outstanding service and a more comfortable trip.

fjlaluz53

Jun 17, 2016

I have taken my vehicle in for this problem twice. It is not the dealers fault still they have treated me exceptionally, provided us with a loaner and kept me informed of the progress on the repairs. They wanted to fix the vehicle with local parts since Volvo was not responding and adviced me to give Volvo customer care a call, which U did. Believe me, this got everything going and Volvo responded immediately to me and the dealership. The car was done in 2days after my call. I still don't know if the repair corrected the leak because it has not rained again but I trust that it has. Excellent customer service and the staff is always eager to help you in any way possible. Thanks to Principle Volvo of San Antonio.

junella.gideon

Jun 17, 2016

Had a great experience with the entire process. Second car bought from Daniel and we'll seek him out next time we buy a Volvo

ORINWEXLER

Jun 17, 2016

Peter Schalk and Miguel Hernandez are very knowledgeable, helpful and a pleasure to work with. They gave me a great deal on an XC60 that was perfect for our growing family.

yankel31

Jun 17, 2016

I recently bought a car at Volvo of San Antonio and am extremely happy with the service provided by Benjamin Yancelson and the entire staff. Benjamin is very friendly, knowledgeable, and courteous. I recommend buying a Volvo or pre-owned car with Benjamin.

analynalanis

Jun 16, 2016

Excellent service and treatment. Explained with great detail and patience everything about the new car. Would recommend to anybody. All people were very friendly and helpful.

BBURDITT

Jun 16, 2016

I brought my car in for a few items. They took very good care of me and my vehicle. I would definitely recommend this dealership to my friends and family.

BOBBY5575

Jun 16, 2016

I took my C70 in to have the AC checked because it started to blow warm air. I called for a service appointment and spoke with Kelli who was able to get me in right away. She was very attentive and call me twice with the status of my car. I was very pleased when the car was ready the same day and the cost was less than quoted! I highly recommend the service department at Volvo and I will definitely return for all of my service needs.

enelson901

Jun 16, 2016

Whenever I go in, it doesn't matter who helps me.....they are all professional, courteous, and pleasant. My car is usually ready before the promised time. Whenever I chose to use a loaner, it's always clean and well maintained.

MITCH.THOMPSON

Jun 16, 2016

The staff of the Service department at Volvo of San Antonio are always professional. My service rep, Richard, kept me informed on the status of my vehicle (40K service) and promptly let me know when it was ready for pickup. Libby was able to put me into a loaner car for the day, even though I had only given 2 days notice. Her efficiency enabled me to get to work on time. Thanks!

MRHINES

Jun 16, 2016

My service rep Jim and maintenance mechanic Ruben Flores did an outstanding job in keeping me in the loop as my car is being repaired. Mr Jim professionalism couple with his social skills is an asset to any company. Mr Ruben Flores, without saying, is an excellent mechanic. His honesty and concern for customers is above reproach. I am comfortable when Mr Ruben Flores is the repairing my vehicle.

AggieLoren13

Jun 15, 2016

Bryan was very professional and thorough in answering some of the questions I had concerning my car. He made sure to go over in detail all of the services done to my car and provide some advice for my next visit. Probably the smoothest visit I've had yet for service! I liked the driveway monitor with the list of appointments and arrival times and I liked how easy the iPad made checking out the loaner car. I still made it to work right on time and my car was ready exactly when it needed to be plus I didn't have to wait for someone to go get it from the back when I returned the loaner. A+++ visit!

Britta

Jun 15, 2016

although i brought my car in for simple lightbulb changes the mechanic not only checked the lightbulbs but the electrical connections and reattached some of the plastic moldings thatwere coming loose on my car. I consider that to be way above and beyond the call of duty. further, the servive rep was delightful and most helpful

EMMJUSS

Jun 15, 2016

Mr. Anthony Baerga always takes such great care of me and my car! He truly listens to me as a customer, regarding any concerns I have. One time I called regarding a strange sound coming from the back of my car, Mr. Anthony had my car picked up at my work, so he could get it checked out immediately. He greatly respects my time, and my balance of life, work, and car maintenance. He always makes it pain free, hassle free, and worry free. My car was in the middle of a break job, when he called me to let me know that while my car was already there, he can also act on the registration sticker ahead of time! Truly saved me another additional step, and time. He is always looking out for me! He went as far as to make me a personal schedule of reminders for service, that way I would not miss one step of upkeep. He personally doesn't release my car from service until he himself is satisfied that the job was done. If any issues arise, he is on top of it, and goes above and beyond the call of duty (ABCD) to make it right. Mr. Anthonys impeccable customer service and people skills are truly unmatched!

JLBARRIOS

Jun 15, 2016

My service rep, Richard, did an excellent job. The battery was replaced timely and no problems. I will continue to use this dealership. Till next visit

quanximus

Jun 15, 2016

Jim was outstanding in taking care of us. We had a flat tire and Jim was able to get us in without an appointment and set us up with the car loaner. I truly appreciated his exceptional customer service and the staff from Volvo from top to bottom were truly outstanding.

STEWPOT999

Jun 15, 2016

As always, JIm Breitler is friendly, professional and gracious. My vehicle was ready well ahead of promised time keeping the disruption of my daily schedule to a minimum.

taviejo

Jun 15, 2016

Volvo of San Antonio has always done a great job taking care of my multiple Volvo's over the years. They go out of the way to make the customer happy and satisfied which is why I keep coming back.

bellisa0

Jun 14, 2016

Hello!I would like to thank the Volvo service team and Mr. Jim Breitler for his excellent customer service! He is so nice and very professional. He is always on top of things, communicates well, and is very professional. He's is doing a great job at what he does! I have owned BMW's in the past, but never have I experienced the courtesy and care, as I have at Principle Volvo. I sincerely, thank you!Sincerely,Robin

DEBJOHNWITT

Jun 13, 2016

Outstanding customer service! Attended to each and every concern I had about different aspects of my vehicle. I am always treated with the utmost courtesy when taking my vehicle into Volvo of San Antonio!

TESSERIKSSON

Jun 13, 2016

Five Stars rating. Excellent and friendly service. Bryan is very helpful andinformative. Andrew shuttle me to and from work. Enjoyed my experience to this dealership.

Hurrem1993

Jun 11, 2016

My car had to towed unfortunately to the dealer service in the middle of the night. The next morning Bryan called and confirmed that my car was there and it was worked on. Bryan then called same day and said that battery was changed and the warranty covered everything and was sorry for the inconvenience . Next morning I went to pick up my Volvo and it was cleaned and ready for me. Thank you again to service department for thier professionalism.

NHILLIS

Jun 11, 2016

Kelli in service was very professional, knowledgeable and courteous. In and out fast with loaner car. My car was actually ready early. I would definitely recommend Volvo of San Antonio.

alamo308

Jun 10, 2016

I never felt any pressure to make a decision "right now", as I had been subjected to at other dealers. All my questions were answered in a timely, courteous, and respectful manner. Very reasonable pricing on trade-in vehicle. Staff went out of their way to see if they could do better than USAA or SSFCU on my vehicle loan; ...no, they could not. Primary sales contact was Ricco Villareal, augmented by Kevin, and then documents processed by Richard. All interactions were highly professional and very friendly. Purchased vehicle was immaculately detailed - nice! I would not hesitate to buy here again, and can happily recommend Volvo of San Antonio to friends and family.

DAWN.SERAFINI78

Jun 10, 2016

Listen, I love my Volvo and I have had exceptional experience with the service center. The people who work there need to give the rest of the service industry a class on how to treat others. That being said, my 4 year old car needed her 37,000 mile "service package" which lets be honest, is overpriced at $488. Also, rear break pads were in the yellow which would have been an additional $279... Not what I was anticipating to spend that day. Also, my Volvo has had several issues with items breaking over the last few years: windshield leaked, leather seats flaked off pieces of material, steering wheel airbag cover needed replaced, now my automatic unlock needs replaced. Volvo is good about covering these things however, each time I must make an appointment and wait. If you tell me an hour and a half and I choose to wait...don't make me stay two and a half and have to come get you because I have to leave.

DJUAREZ911

Jun 10, 2016

bryan was very attentive, courteous and kept us informed on repair needs and progress. always a pleasure to deal with service dept. highly recommended. great service from drop-off to pick up

jocson_smcs

Jun 10, 2016

Even with no prior appointment, this Volvo location took our vehicle in and called us with their diagnosis around the time they said they would. They also were prepared with the issue, what it would take to fix, how long it would take to fix, and the cost. After the car was fixed, they told me they were also able to provide us with some financial discount. This entire experience made us feel like we mattered...like royalty.

MONI67CAVAZOS

Jun 10, 2016

The attention at the service area was superb, Kevin helped me out as soon as I got there tarting to make things as swift as possible, when no immediate correction was possible he contacted the people to have the reset done whom came out and spoke to me , they gave me an appointment so I wouldn't have to wait long and when the reset was done it was all so very perfect and all the people were very pleasant too

TerryRn

Jun 9, 2016

I give Joe our salesman at Principle Volvo a 10 plus! Over my 60 years I have made many new vehicle purchases , several times comparing them to a a trip to the dentist. From meeting Joe and Peter at Volvo we stated our needs in our new vehicle to them, they found in stock just the right Volvo for our needs, negotiation was straightforward, simple and they did what they said they would do. I highly recommend Joe to any potential Volvo customer !!! A great vehicle thus far and I'm very comfortable in the fact that the same quality of service will be provided as long as we own the vehicle! Thanks so much Mr. Joe., you do your job truly with the customer in mind!!!

OLIVERPASO

Jun 8, 2016

Excellent service and attention to detail. KevinKept me up-to-date on what was going on and what I could anticipate timewise and cost wise

jghinojo

Jun 7, 2016

Thanks to Billy Havlic and Mike in used cars. They replaced the cabin filter, checked my a/c, and topped off the free-on. Then he asked me if i needed some gas. Who says "no" to free gas? Thanks Mike. Came back to El Paso a happy camper.

SHAWN.MIN

Jun 7, 2016

Service advisor Brian was awesome. He has gone above and beyond to serve his customers with satisfaction guarantee. I will definitely come bace...Thank you!

JFAULK0

Jun 6, 2016

Truly ; last three service ( adviser Jim/Kelly) have been outstanding, from initial call to loaner car to problem solved, car returned washedExcellent from start to finish!

Not happy

Jun 6, 2016

I was disappointed in the service and reminded of why I stopped having volvo sa service my car in the first place....some things just dont change. I will find an honest shop that is able to ahere to the promised schedule for future maintenance and repairs.

jghinojo

Jun 4, 2016

I normally wouldn't make a trip for a vehicle without having more info other than the pics from the website. I put my trust in Billy and it worked out great. We're happy with our XC90 and i would definitely make the trip again. Great vehicle and a great price.

STEWPOT999

Jun 3, 2016

While Billy Havlic was very accommodating, I felt like a second class citizen while looking for guidance.Perhaps 'White Gloves' only apply to new purchases.

ZAPATERO66

Jun 3, 2016

Kelli and her team was very attentive, courteous and responsive. My questions were answered and communication and updates were frequent via text, the preferred method I rewuested

emmetcole

Jun 2, 2016

We had a great time leasing this S60. Miguel Hernandez, our sales associate, met our every need and more. He worked with us to get a great price on the lease. Miguel sets a great example for the sales staff. We will be returning to this dealership as a result.

rmorales_12

Jun 2, 2016

Billy Havlic did a great job! Helped explain the features of my car. No pressure. Very professional. All the staff were great. Would highly recommend.

sparkersr

Jun 2, 2016

Karl, is very professional and has always taken great care of my wife and I. He has sold four Volvo's to us. We will continue to use Karl

CONRAD.CARR

Jun 1, 2016

Richard did a great job of getting my car in and out with battery issues. He kept me posted on the status and then sent me on my way when no major issues could be recreated. The peace of mind in knowing the battery was still strong was satisfying.

PATTIPAINTINGS

Jun 1, 2016

My experience with Volvo has always been wonderful, but Volvo went above and beyond, when I recently had my car in for it's 42,000 mile check. ALL of the service people were attentive to me and made me feel welcome and comfortable in the office. Volvo provided me a "loaner vehicle" and the process was streamlined and smooth. We had thought our owner manual had been misplaced from our last visit, and I told My service representative to be on the lookout for it. After our car was services, I picked up my car and Bryan told me he discovered the owner's manual deep in between the seats! I was thrilled that he had taken the time to find it! That is what I call "above & beyond service!! Thanks Bryan & Volvo!! We appreciate all you do for us!!Patti & Mike Gordon

Seadoo

May 31, 2016

I have always had excellent service at the Volvo Service center 100 and Jim is one of the best service advisors on the planet he always is very professional and courteous and resolve my issues promptly you need more like him thank you

davidgrimmsa

May 30, 2016

Richard came in on Saturday which was his day off. He made the repair and also flushed the sunroof tubes which was not directly related to the specific repair. Great guy and a pleasure to work with.

kjparker33

May 30, 2016

Joel made this transaction very easy, and just the best experience I ever had in buying a vehicle. He went out of his way to bring me the car to test drive, and kept me informed every step of the purchasing process. He did go above, and beyond expectations on what is normally a long, and agonizing process. Will recommend Joel to all I know with whom is looking to buy a new vehicle. Thank you Joel for an excellent experience.

prisesq21

May 30, 2016

Vovlo of San Antonio was the best car buying experience! Our sales person, David, was friendly and entusiastic and did not pressure us on buying. He tried to find what we were looking for. Fred was nice and made the finance part easy and painless. Overall, we were very pleased with whole staff we encountered at Volvo of San Antonio! Great group of people!

TGARCIA59

May 30, 2016

Any time that I am ready to trade my car, this is my dealer of choice,, thanks to Joel Lozano I don't need to shop around for a deale or a car for that matter, he already knows what I like, so by the time I get there, he already has the best vehicles for me to look at. This is my third Volvo purchase with Joel Lozano, that says it all, I keep comimg back for the excellent service he provides to always make my car buying experience easy and stress free.

JOSH.D.RILEY92

May 29, 2016

My hood was not closing correctly. My service rep was able to take a look at it and give me a ride to work. He kept me updated and did not charge me for labor. Some parts had shifted around in the hood and the service team was able to take care of it.

gburkes

May 27, 2016

In one word - Great! The service staff always does a great job of getting to their clients in a timely manner. I appreciate the service they provide.

rthornber

May 27, 2016

This was my first visit. Very quick in and out Great loaner car. Described all maintenance and price before I left. Never thought I would enjoy having to have my care serviced!

sllockett2011

May 27, 2016

While everybody was courteous and supplied me with loaner cars,after purchasing my suv,I had to return with problems 3 times in less than 3 weeks,the last returned resulted in horrible hail storm while at the dealership.This was an act of God.Some questions were asked about the damage,but I felt like I was not told when I asked,but when I arrived that's when I was informed.Still don't have my car at the auto body shop.

mattryanbarry

May 26, 2016

This is our second Volvo that we have bought from Daniel. He provided great assistance with our purchase. We will be back for our next car.

DEESHANNON7

May 25, 2016

Whenever I'm not sure if I have a problem or not with my car, I can always count on the service department always being on top of it and with such a professional manner including always being nice and friendly.

TERRY12

May 25, 2016

Great service. Nice people. Very helpful. Kevin made sure that he met me at the door. Check in was fast and accurate. I was taken to the airport and picked up at the airport. Great Service.

afrederick

May 23, 2016

I thoroughly appreciate the excellent customer service rendered by the entire staff. I feel safe and know that my car is in good hands. The climate (physical and social) was great. It was a comfortable place to be amongst all great staff of people.

bs1175

May 23, 2016

Great dealership, easy to schedule appointments, they are 100% on the ball with loaner car ready as you arrive. In and out in less than 10 minutes. Fantastic, best service center around.

everourangel

May 23, 2016

I have to say I have totally been pleased with every interaction with Volvo SA. From my vehicle, to any & every phonecall, to the service, I have been extremely satisfied! Kelli Davis was awesome! She stayed in constant contact, always responded to texts, calls, & gave me unexpected updates, which I loved. What a great team. I also appreciate you picking up & returning my car-I believe Mike was the man he returned my car & he was super friendly!

FRANCESCABRONDER

May 23, 2016

We have been in the Volvo "family" since 1999. The San Antonio Volvo Center, now "Principal Volvo" is great. Jim Brietler is very friendly and always available to help! And his crew performs an excellent job!!

KJJOAQUIN

May 23, 2016

This dealership always goes out of its way to accommodate its customers. Whether you have a new car or older one, they make you feel like your car is the most important one there

REDPSU1

May 22, 2016

As always, the service and attention given to my request continues to be very satisfying. Im pleased each time with the work product, timeliness, and overall attention. Thank you.

RR

May 21, 2016

Forced into the car buying world again with a hail damaged car of my own... I located a used BMW through this dealership. Originally hesitant as I did not relish having to fight for a good price along with any of the usual drama I have come to know and dread. Having bought a lot of used cars over the years, I must say this dealership was top notch to deal with. They allowed me to used their offices as my own as I had arranged for my own financing and they even faxed off copies of documents for me. Daniel Garza and Fred Villarreal were great to deal with and made the process very painless. No additional sales pushes, or hidden fees, just a straight honest business deal.

subro

May 21, 2016

My air conditioning was not working properly. Bryan was courteous and helpful. Problem was found to be a defective solenoid and was repaired while I waited. Outstanding service.

WWORK5511

May 20, 2016

Walked into dealership on Friday night 20 minutes from closing, I thought they closed at 8:00 but they closed at 7:00, and met our salesman, Billy Havlic. We test drove a XC90. Never any pressure on buying or wanting to get us out of there because it was quitting time. He answered all our questions offered an extended test drive if we wanted one. The dealership did not have a vehicle with the equipment I wanted but found one coming over. Pricing was upfront and honest. I was truly impressed. I committed to buying the vehicle. Mr. Peter Schalk provided me with all the drive out pricing. Again no BS just straight forward, friendly & professional.I have probably bought 15 cars in my life time. This was an enjoyable experience. I will be back.I would recommend the dealership and these two gentlemen.

Lisa J.

May 19, 2016

Everything about this service center is lovely. I always leave feeling very satisfied that my car is in good hands and that my time is considered valuable.

SIMMYH3

May 18, 2016

Excellent Service. Kudos to my Service Advisor for a job well done. Repairs were done in a timely manner. Complimentary Shuttle service provided with Steve was excellent as well.

taramikesell

May 18, 2016

Great experience with the service department. They had a loaner car ready for me, I was in and out of there dropping it off and picking it up.

brianjmtz

May 17, 2016

I called into Volvo of San Antonio after landing in Austin at around noon. I needed an oil change and called to see if they could take me right then and there since I live 200 plus miles away from San Antonio. Bryan Gonzalez took care of us from start to finish. Answered the phone then greeted us as soon as we arrived at the service department. He was able to secure a loaner vehicle for us so we could go get a quick bite to eat. The cherry on top of the great Sundae that was Principle Volvo was that the car was ready before the time they quoted and the service was cheaper than originally quoted. I always get the best service here, which is why I choose to come here instead of dealerships closer or more convenient to where I am. This was my first interaction with Bryan and he is a huge asset to the team there.

janmichell

May 17, 2016

Amazing folks here! Best service department I've ever encountered in the past 35 years. I pulled up and the service advisor was already standing next to my door with a clip board. I was in and out of there with my loaner vehicle in under 10 minutes. No pressure to get extra stuff done and the work they performed was done perfectly. I was back driving my own car the same evening. After dealing with the miserable service at Mercedes, I know I'll be driving Volvos from now on!

Legal Eagle

May 17, 2016

We got the best service ever with Danny Garza and as always, our new vehicle is awesome. Thank you, Volvo. This is our #4 car we get from you. Keep up the good work. Thank youThe Benchaabs

Rickmontemayor888

May 17, 2016

All the services were amazing. They gave me the best deal in San Antonio.I was in and out in about 1 hr.Would highly recommend.

DEAAJANE

May 16, 2016

Mr. Gonzalez rocked. Greeted me immediately even though it was our first time meeting. Provided professional service from beginning to end. He is the new go to guy for the Harris family.

txtater123

May 16, 2016

We did a Build Your Volvo online and sent it to Volvo of San Antonio. They were very timely in their response, both via email and telephone, and very helpful over the phone with explaining the options they had on the lot before we even showed up. This made the shopping experience at the dealership much easier and quicker.

Jorge

May 14, 2016

The service team took great care of my vehicle and I. Prompt courteous service, correct service time estimates, and mostly just felt welcomed. Thank you for another great experience. Throw on a car detail and this becomes service brag about.

pritesh2007

May 14, 2016

Very good service I am satisfied with excellent service. Very friendly people when I call and when the come pick up my car and drop off my car

thughes1

May 14, 2016

Kevin and the others were professional and friendly, with excellent knowledge of the car's needs. I really appreciated the quick turnaround, and the wash job. I also visited the Parts dept. The gentleman who helped me was very good. Did not get his name.

BFlight

May 13, 2016

I have been to several Volvo locations due to military moves and being a Volvo family. Our experience at 2 Volvo places really stand out as superior customer service. This location is a tie with our German Volvo service. The service advisor in San Antonio was so nice and absolutely genuine in his concern and care of us and our car. He went above and beyond to get me on the road to be with my family during a very difficult time. He asked me about my family when I returned which was just really sweet. It seems so small but that little personal touch and concern was wonderful. He even called and explained the whole process of my car in a very polite way since it seemed to be operator error and there was nothing wrong with the car :) The entire experience was above and beyond. Thank you so much!

cvkansas

May 13, 2016

Everyone we have interacted with at the dealership was great. Probably the best car buying experience my husband and I have ever had. Not only was it a non-pressure sales situation, but they also went above and beyond to make sure we were getting the best car for us and worked with us to get the best possible price. The salesman (Miguel) then took extra time to make sure we understood all of the features of the new car and has continued to be available whenever we have additional questions. Superb experience.

ellisrb

May 13, 2016

This is the way dealer service should be..perfectly executed on time, and exactly as needed. Can't ask more of a service visit..expertly performed and delivered.

retha003

May 12, 2016

We were very pleased with the service received yesterday. Not only did they check the item listed in the notice to us originally, but they attended to the gear shift issue which we asked for. Richard Witowski was our contact person. He was very courteous and willing to explain all procedures.

KELLY.RW82

May 11, 2016

Jim is great, very professional and keeps me in the loop about everything that's going on with my car repairs whenever I take it in. I was irritated that I kept getting emails from the sales department about trading my car in and after ignoring all of them I still got a phone call from someone asking me about trading my car in. I do not appreciate this inconvenience.

GARRAHAN1

May 10, 2016

The Volvo repair shop was excellent and very helpful in taking care of my problem this week. Jim went out of his way to provide excellent service!

gaspar.a.r30

May 10, 2016

My wife and I were searching for a 4 door vehicle since we have two small children and one of our vehicles was a coupe. I was mostly set on a new S60 but after test driving the xc60 and all other discounts and safety features we were sold. Joel was very helpful and upfront with all the options available to us for purchase. We went in on a saturday for a test drive and walk out of there with the vehicle late monday. Thank you.

MCKENNY110

May 10, 2016

Good service at Volvo of SA. My only qualm is that I scheduled maintenance a week in advance, called in an hour prior to my appointment to confirm, and the representative acted like he had no idea I was coming. I was then referred to another rep who was extremely professional. Service on my vehicle took a little over an hour, which was longer than I expected for an oil change but they have a cushy waiting room and wifi. They cleaned my car and updated my car's computer all for free (thanks to my warranty). I will go back, but only because I have another free oil change left on my warranty. Would not pay full price to have service done at this location (only because it is too expensive).

NG

May 10, 2016

I have had a problem with the engine system requires service message for about 1 year without resolution. finally got it figured out and completed

Jim

May 9, 2016

The service department is very helpful and thorough. The work was done in a timely manner. The cost is high, but it is a Volvo so it's not their fault.

ktwalls1atgmail.com

May 9, 2016

The service provided to me by the Volvo dealership has always been awesome. From my first Volvo purchase the staff is always courteous and professional.

MGHOUGHAM

May 9, 2016

I bought my first car, a Volvo, because of the safety features. I have purchased and leased cars from Volvo San Antonio on multiple occasions. The vehicles keep getting better and better in terms of safety, engineering, comfort and car appearance. But it is the people at the dealership that have me returning. A car is just a car but it becomes something special when you feel the dealership personnel are looking out for your best interest, not just another sale.

MUSTANG176.PLS

May 9, 2016

The service advisor and technician are excellent. It was very easy to set up the appointment online. They did what we asked them to do and it was done on time. They also provided a military discount which always helps are family of 4. Thanks!

YaKKer

May 9, 2016

Decided it was time for a new XC90 recently; both Joel and Peter were very patient as I weighed my options, and got me into a new T8 optioned exactly the way I wanted in a very short time. Everyone at this dealership is very accommodating and helpful.

ROBERT.KAUFMAN

May 8, 2016

Kevin did a super job during my recent maintenance period. Was one of the best car maintenance events I have ever had. The car was ready when he said it would be. When an extended warranty issue came up he dealt with it immediately and to my benefit.

Hawaii 123

May 6, 2016

The staff at the Volvo Service Center provide excellent service to all of their customers. Bryan Gonzalez and the staff have great communication skills. Bryan has a good work ethic, very friendly, and ready to assist in you with all of your questions and concerns with your vehicle.John is one of the best mechanics at the service center. He is very knowledgeable and detailed in his work. They work together as a team to get your car operable,safe, and back on the road.

TDFYFE

May 6, 2016

Richard and his team members in the service department were incredibly helpful in diagnosing a few immediate issues, as well as, some longer term issues with my son's Volvo. None of which was pressure applied to me to get them done. In other words, I built up a trust level with Richard on my very first visit to the Volvo of San Antonio service department! Thanks for the sincere help, Richard.

CHARLIPHD

May 5, 2016

Bryan was an ideal blend of courtesy and efficiency. I felt like he was telling me the truth rather than just giving me carspeak. Yeah!

Chris

May 5, 2016

Top class service, as always. Richard in the Service department got me in at a time convenient for me, and made sure my vehicle and I were well treated. A+.

JLBARRIOS

May 5, 2016

Appears that service representatives change often and lack experience. I was pleasantly surprised with the service representative this visit. He was excellent and very helpful . I hope that he stays.

P_GARCIA3

May 5, 2016

Someone greeted me as soon as I drove into drive way. Got me paperwork quickly. Notified me when vehicle was ready and help me get out in a timely manner.

everourangel

May 4, 2016

I had an amazing experience, which I wasn't expecting! Everyone was really nice, especially Bill Havlic & Fred Villarreal in Financing. Bill was our Sales person & he was terrific. We have 3 children which can make car buying difficult, but Bill kept the children entertained & we were able to focus on finding just the right car, which happened to be the one Bill initially recommended for us. I couldn't be happier. I look forward to purchasing future vehicles with Volvo & hopefully with Bill. Thanks for finding me my dream car!

SNICKEO

May 4, 2016

Kevin Nichols and his team ensured I didn't leave with a car that could of failed on me. Especially when I only went in for an oil change. They ran a complete diagnostics test an found a hidden issue. To which Mr. Nichols took the extra mile and got me into a loaner until my vehicle was repaired. Awesome care, thank you.

TERE1492

May 4, 2016

I've been a Volvo customer for the past 10 years. Exciting! Every time I have shopped for car, I'm amazed with the customer service. I'm not just a client. I'm part of the Volvo family! Love it. During these 10 years I have met sales men who are passionate about their job and selling. Mr. Aguilar is a well rounded salesman who made is us feel right at home. He wasn't just a salesman but a friend who had valuable information about our purchase. As for the finance department, Steven was awesome. He explained our purchase in detail.

jancam1217

May 3, 2016

When my 2 year lease on my 2014-XC90 was expiring, I had plans to purchase this vehicle. But upon entering the showroom I was taken aback by the 2016 redesigned XC90. After speaking with my salesman, Joel Lozano, I decided to lease this new XC90. His professionalism and knowledge of all the new features made my decision an easy one. This is my 4th XC90 that I have bought from him and I love the way they drive as well as all the upgrades that have been made on the 2016 model. By leasing, I am able to upgrade to a new model every 2-3 years. Thanks Joel!

cwhusafa85

May 2, 2016

Brian and Isaac, from the service center front desk, are fantastic. Extremely respectful, helpful, and knowledgeable. I got periodic updates as to when my vehicle would be finished to I could plan my day accordingly. Tks

Midland Baker

May 2, 2016

I purchased my car from Volvo of San Antonio. I had some issues with the electronic components, and I had a business meeting in San Antonio over the weekend. The dealership handled my complaints efficiently and effectively. The car was fixed within warranty, and they even did upgrades on some components. We were in a loaner vehicle for the interim quickly and with no qualms. The staff were all friendly and knowledgeable - hardly the usual case at any car dealership! I appreciated their professionalism and willingness to help me out.

MEDINAVICENTE

Apr 29, 2016

Three weeks ago i had trouble with my Volvo C30. I called Volvo of San Antonio. I had the best customer experience i have ever had. I spoke to Richard Witoski who attempted to assist me over the phone. He was nice enough to provide me with his Cell phone and even told me to call him after hours if i have any questions. I was unable to get my car started so i had my vehicle towed to Volvo. The next day Richard kept me informed and let me know that my vehicle would be ready that day. I was a bit nervous at what i would be charged. I was actually charged a very reasonable price for the service and repair that was done to my vehicle. Who gives their cell phones and offers assistance after hours these days? Richard and Volvo of San Antonio that's who. I would like to personally thank Richard for his assistance. Richard you truly are and exemplary Volvo employee. Thank you for showing me the true Volvo Experience Vince

NAK225

Apr 29, 2016

Service manager, Kelly, and James Breitler were extremely helpful and professional. Kelly went out of her way to assist me. She did an excellent job

conradjdacosta

Apr 28, 2016

The Team couldn't have done anything else to please us. Even though it was higher priced than anticipated we love the car now that we have it

jgdubrof

Apr 28, 2016

Ben Yancelson was knowledgable and easy to work with. All others we made contact with were great also.Highly recommend this dealership to any one.

regina_00athotmail.com

Apr 28, 2016

Excellent service and employees. All of them very friendly. I received a very good deal at your dealership so I will recommend volvo with my friends and family.

annie_fohn

Apr 27, 2016

Joel was great to deal with. He treated use well and I would recommend him to anyone looking to purchase a Volvo. Thank you so much.

jerjacmannut

Apr 27, 2016

First off let me say that Daniel, our salesperson, was amazing. Me and my wife came to the dealership in january to look at an XC90. We fell in love with it. Daniel helped us through the order process and we created the XC90 that my wife wanted. He told us it would take 6 months to build. We were fine with that. Mid April I receive a phone call that our vehicle had arrived. We went to look at it and instantly knew that was the vehicle for us. He guided us thru the whole process and made it very easy for us. I would definitely buy from Daniel and Principle Volvo again. Thank you for the great vehicle.

DNewell

Apr 26, 2016

As always I was treated with friendliness, efficiency and accommodating all my needs! Volvo Center is a great place to buy a Volvo. Jim Breitler assisted me with my appointment and once I arrived Jim treated me like I was someone special. I trust Jim and that means I can relax and know everything will be taken care of. Also if it takes longer time to service your car they also provide a loaner Volvo.

PUNAHELEJK

Apr 26, 2016

I would like to THANK Jim for his assistance in scheduling my XC90 service appointment and offering a vehicle to use while my vehicle was being serviced. The reason I called Jim for a scheduled appointment was the display of "Vehicle Required Maintenance Service" on the speed odometer window. There was also wind leaking through the overhead window which also made it very noisy while driving on the highway at more than 60 mph. During the service, Jim also called me about the front right tire needed to be replaced due to part of the tire separating from the wheel. Jim also called me when my vehicle service was completed and that it was ready to be picked up. My experience with the Volvo Center that day was outstanding. Thank you.

MATTWMARCH

Apr 25, 2016

This used to be a well managed dealership. I have purchased 3 cars there and my family has purchased several others. New management is horrible. Their handling of the hail storm is an embarrassment. My car received extensive damage while in their care and there was absolutely no empathy shown. IF (big IF) I ever buy a Volvo again, I will be taking my business to Austin. The form won't allow less than a one star rating - ZERO stars.

VSYMKOWSKI

Apr 25, 2016

The right side quarter panel came loose. Was replaced under warranty. This is my second new Volvo because of the quality and workmanship. So I'm wondering is the quality slipping?

atavarez3

Apr 22, 2016

The Volvo service is excellent...the service reps are very courteous and always keep you up to date throughout while your car is being worked on... The service areas are extremely clean and comfortable

bethelaps

Apr 20, 2016

Everyone was so nice and they answered all of my questions. It was the first time my vehicle was in for service. I really liked the loaner vehicle as it was almost the same as my current vehicle, so I didn't have to learn a new vehicle controls or set up.

IBAESE

Apr 20, 2016

I have worked with Bryan Gonzalez twice in the last month and he always delivers fantastic service! I know that my car is in good hands when I need to take in for servicing - no matter how small or large the problem may be. Bryan goes the extra mile to find the answers to my questions and the solutions to my problems. I would not hesitate to recommend Volvo of San Antonio to anyone in need of repair or service to their Volvo or looking to buy one. Thanks Bryan!

SHARIVELY

Apr 20, 2016

I have always taken my vehicle there to get it serviced and they have always provided to best car of both my car and myself. Thank you for being the best car dealership in town hands down!

cnicholson0

Apr 19, 2016

I am very pleased with how quickly Peter and David contacted me about my inquiry. They understood my bottom line and worked diligently to find a vehicle that met my needs. I was driving in from Houston so I needed to make sure that all pricing was final and didn't change when I arrived at the dealership. They honored the verbal pricing upon my arrival and I was so pleased with the entire process and how quickly I was able to start the drive back to Houston in my new car! GREAT JOB!!

ellisrb

Apr 19, 2016

Although not currently living in San Antonio, I purchased a new Volvo XC90 from Principle Volvo of San Antonio because of:Expert Sales rep; Gregg WhitlockGeneral Manager Bill BakerI was treated exceptionally well by all staff, and got an acceptable trade in. They had the XC90 I wanted, equipped as I wanted, in the colors my wife preferred, and at an attractive price. A very professional and clean nice dealership, with some expert technicians that know and do their jobs well. My wife is very happy and therfore so am I !

mbeard3

Apr 19, 2016

Our salesman was knowledgeable about the product, very patient with our questions and took as long as needed to get us the vehicle we wanted to purchase.

roberto.ramos

Apr 15, 2016

Got give thanks to Joel Lozano our sales rep. He was very patient with us and never pressured us into buying a car we didn't want, waited until we found the right car for us. The entire staff was courteous and professional. We definitely would buy another Volvo from them.

Larry M

Apr 14, 2016

I had broken my rear wiper on my XC60 and called Volvo about a repair. The service tech Richard, said come on by, we can fix it while you wait. I got there at 8:30 in the morning and by 10:00 they were finished with the repair, did a service check on everything, did a courtesy car wash, and I was on my way. Just in time, too, since rain was in the forecast. These folks are always great and provide the best service I have ever experienced.

Ravi Shah

Apr 13, 2016

Miguel at Volvo of San Antonio was an exceptional salesman. I cannot thank him enough for walking us through the custom build order of our 2016 Inscription T6 Volvo XC90. We had literally purchased this vehicle over the telephone and awaited its arrive months later. We were given regular updates, and anytime I had a question or concern he was a text message away. Upon delivery of the vehicle I was provided pictures and the ability of a local paint protection company to take the care in for their services without a hiccup. At time of pick-up we were even picked up from the airport, taken to the dealership and everything we had discussed was in paper in front of us. This was the easiest, most pleasant car buying experience we have ever had. Thank you Miguel and staff for such a courteous experience.

KLC1590

Apr 13, 2016

I really enjoyed the service I received at Volvo when I purchased my vehicle. Miguel was my salesperson and he was exceptional. He was very helpful, professional, patient and a pleasure to work with. He made my car buying experience easy and enjoyable. I think I got a fair deal and am happy with my purchase.

MCPHAIL13

Apr 13, 2016

Went in and spoke with Joel. Told him what we were looking for, he adapted to our needs, wasn't pushy, very knowledgable and helpful. Thanks for selling us a new xc90!!!

theboys1252

Apr 13, 2016

All my service needs were addressed and met. I was given a loaner car for my convenience. Jim Breitler was excellent. He's my go to guy there at the Volvo Center. He's very professional and knowledgeable. I will be back tomorrow for some more work. I continue to have some issues with my blue tooth and radio.

CARLOSFOSTERJR

Apr 12, 2016

You're greeted at arrival, asked your reason for visit assure you that it will be taken care of. They all were coordious and very professional and showed expertise in their work.

Ravi Shah

Apr 12, 2016

Excellent experience from a custom build order customer from start to finish. Everything was streamlined and up to date. Special shout-out to Miguel for all of his help making this car buying experience one to remember. All of the staff at Volvo San Antonio, you have set the bar perhaps too high for our future purchases, they might all have to be with you!

rdavis3

Apr 12, 2016

In 30 years of dealing with service departments, Volvo of San Antonio set a new standard. I had a problem that required a tow and by the time I made it to the dealer, the car was repaired and ready to go. I decided to leave it for service and they gave me a loaner for the weekend. After the repairs were done, they even delivered the vehicle to my wife's office when they were done.

exsocal

Apr 11, 2016

In for my 30,000 checkup and tire rotation. Maintenance was completed on time without any hiccups. They were also able to perform warranty work not scheduled within the promised timeframe

mikelandera

Apr 11, 2016

The standard for customer service went above and beyond. All employees very polite and professional. It is a pleasure. The shuttle driver Mathew and Steve in service are excellent.

phellums4

Apr 11, 2016

Excellent service and attention to an excellent vehicle and vehicle owner. All was done in a timely and courteous manner. Customer service at it's best!

deenat

Apr 10, 2016

I have been going to this dealership for over 15 years. This week my car battery died causing me to be stalled in the middle of heavy traffic with my perishable groceries in the car. I had no one to call because I had already used my auto service once that day. I called Volvo spoke to Richard in the service center and he sent a young man to help me bring the groceries home and follow me to Volvo to have the problem fixed.

CDUKE0521

Apr 8, 2016

The beginning of any car buying experience starts with the sales rep. understanding the needs and wants of the customer and going above and beyond to meet those expectations. Our sales rep. Rico Villereal was on point every step of the way during our first time Volvo car buying experience. Not only did he meet our expectations, but had a very thorough follow-up after we purchased the vehicle. Our new family car is amazing and our first Volvo experience changed our perception on what Volvo has to offer with regards to safety and continuity. We will continue doing business with Rico and highly recommend a Volvo to all of our family members and friends!

davidb.gross

Apr 8, 2016

I made my reservation online. Put in the comments that I would need a loaner. That was not noted but was no problem. They got me the loaner I needed and I was in and out very quickly. They called within a couple of hours and it was ready. Great service and process. Paid $80 something for a wheel rotation, that seems high. Seems to me to be a way to recoup the cost of free maintenance for 4 years.

jburlingham

Apr 8, 2016

I called the dealer to ask about having my windows tinted. The person I spoke to told me the price and details of what they would do. I took the car in and they immediately took it in and started on it. They did such a good job and the car looks great. I am so glad I had this done. I am a firm believer in having the Volvo dealer do any work needed on my car.

nbbjerke64

Apr 7, 2016

Timely, competent, professional service for 2 indicator lights appearing on dash.Jim Baker and Bryan Gonzales worked me in and kept me informed on status. All under warrenty and corrected onsite. Thanks so much!!Thanks also to Kenny Bissett, Parts, for his assistance as well.

Aleant08

Apr 6, 2016

I was thinking the other day, I love my car but of course the day will come when my car is outdated, worn out, and would need to be replaced. I thought to myself that when that day comes, what will I do??? Where will I go??? I am confident that the service I received from Greg Whitlock was "5 star," and the customer service I received from his whole team was that of experts. I think to myself "where will I go?" Only because I can't see myself going anywhere else for my next vehicle than "VOLVO of san antonio." I'm confident that I have already found top notch and will definitely be back for my next vehicle, I'm a VOLVO owner for life, and for that, I thank you.

coloneldale

Apr 6, 2016

After many bad experiences in 2014/2015, the new owners have really improved the operation. Service writers were courteous and efficient. Maintenance was performed quickly. Coffee, water and snacks were available. Free wifi.

DAVID_25979

Apr 6, 2016

Service advisers that were assigned to my scheduled maintenance service were verycourteous, helpful, professional and very knowledgeable in their area of maintenanceexpertise. I appreciated their kindness and their efforts in expediting my scheduled service.Also, the wait for completion of my maintenance service was insignificant in that the waitinglounge equipped with entertaining television viewing and free coffee and snacks was an excellentsource of making the wait tolerable. Thank you for that.

SUEZLEWIS01

Apr 6, 2016

Call up Jim Breitler asking if I needed an appointment for the inspection sticker - he stated come on in. I pulled up & Jim was there to great me. He took a look himself at the windshield wipers and said he would get someone to see if they could fix it right then. Of course withing 30 - 40 minutes I was done all was completed & fixed.

scott

Apr 5, 2016

We found our vehicle online, I called the next morning, I was greeted by the friendly voice of Ricco (sales consultant). We set up a test drive that morning. When we showed up for the test drive, Ricco was very professional, courteous, and patient, even with the two wild kids I brought with me. I never felt pressured, they worked with me on the price, address my every request, and I never heard "my manager said we can't do that for that price". I would certainly buy another vehicle from Ricco, in fact I have them are looking for another vehicle for me now.

cindy.blacklock

Apr 4, 2016

Brought our car in from Corpus Christi to have serviced. Volvo loaner X8 ready for us upon our arrival. We always enjoy visiting with our favorite Volvo Salesman of all times Mr. Billie Havlik. Called promptly next day that our car had been serviced. Upon arriving to pick up our car we noticed that some very thoughtful employee washed our car spotless as well. We always have a positive experience at Volvo of San Antonio. That is why we continue to purchase Volvos and have them serviced at this particular dealership.

dmt1966

Apr 4, 2016

We recently leased a new Volvo XC60 T6 from this dealership. We had just visited another dealer nearby and we're not happy with the service responsiveness. Daniel greeted us promptly and answered our questions, yet was appropriate in his interaction (neither intrusive nor too casual). We ended up leasing a car, which had to be found from shipments arriving into Georgia, Daniel kept us informed and quickly answered text messages and phone calls. Peter (finance) was easy to work with, too.

Kevin Chmiel

Apr 4, 2016

Drove down from Austin, Texas to pick-up a vehicle exactly as the listing described. All price and options worked out over the phone and through email with Miguel. 2.5 hours of turn around and an hour of that was an issues with the credit union's fax. They are a solid group by highly trained professionals.

nestorrodriguez86

Apr 4, 2016

I would like to overcast my previous experience due to a misunderstanding. I want to state that I am very pleased with the outcome of the previews stated. Volvo and Volvo of San Antonio came thru with what was recognized as a misprint and I am very great full of the action taken by both institutions.

Coreyluhrs

Apr 3, 2016

Our salesman Miguel was extremely knowledgeable and friendly. He never tried to pressure us into making a decision and got us the deal that works for us. Buying the car was very quick and painless. We are very happy with the service we've received.

cpeak

Apr 3, 2016

Even though I did not purchase or even look at Volvo, the sales staff was great, the facility is very nice and they followed through on all of the items they said they would. Sales and finance were informative and laid back - they will listen to what you want and not try to sell you anything outside of that. Recommend Daniel Garza in sales and Fred in finance. Thanks guys - love my "new to me" car.

jfaz01

Apr 2, 2016

Daniel was very helpful and willing to go the extra mile to get us the vehicle we needed. We would definitely tecommend him and and contact him again when we need another car.

CHRISHAN1

Apr 1, 2016

I went to have my sunroof fixed, it still qualified under my warranty, good thing because God knows how much it would have cost me. They were professional and helpful. They had told me they were going to wash my car, but didn't do it because they didn't want me to wait. That bummed me out ????

GORD0

Apr 1, 2016

My service advisor got me an appointment that fit my schedule very quickly and he got my car ready when I needed it. Also he was very friendly as was the entire staff and the experience was excellent.

JOHNNYHALPENNY

Apr 1, 2016

Very thorough communicated well all that was needed. I will say it was the first time they did not wash exterior and vaccum inside. Small details mean a lot! I love my Volvo she drives just like when I drove her off the lot the very first time!

knwilliams83

Apr 1, 2016

I had a very easy and comfortable car buying experience. Billy Halvic was a great representative of Principle Volvo. Thank you so much for everything!

VIRGLEE

Apr 1, 2016

Ask for Ray Aguilar. He's the best salesman in the dealership. Easy to work with, no hassle, very accommodating. Ray knows your time is valuable and is quick to make the deal work!

cblood0

Mar 31, 2016

My wife's XC60 recently broke down and we had the wrecker take to Volvo dealership. I called ahead and left a message for Jim. He quickly called back to let me know he'd be on the lookout for her vehicle, then called when it arrived to let me know the time-frame we were looking at for them to see what was wrong. He also lined-up a loaner car and had that all ready to go for us. Jim's communication with the customer is awesome, he stays on top of everything and represents the Volvo brand to the highest degree. He's awesome and we're happy that he's there every time we need to bring our Volvo in for service. Great Job Jim. Thank you. Chris & Mary Blood

mrs.karenrader

Mar 31, 2016

I take my beautiful.car in to the service center and get it back with my seat moved, dirt on floor and big black boot stain on my cream carpet....this is your personnel...how rude! This shows me you don't believe in quality service. It's hard enough when I stain my car, but my Volvo service center....so DISAPPOINTED!!!

wowitsmike

Mar 31, 2016

This was our first luxury car purchase and Karl Petersen, our salesman, could not have been more courteous or professional. Throughout the process there was no pressure and only a desire to make sure we were comfortable in making the right decision for out family. Karl worked with us for over a month to make sure we found the perfect XC90. We could not be happier and would recommend Karl and Volvo San Antonio to anyone looking for a luxury vehicle in San Antonio.

BOBSWANEY1

Mar 30, 2016

We had a backup camera installed. The people we dealt with were both friendly and efficient. We got a loaner that was clean and in great condition. Work was completed earlier than expected and we were able to beat the after work rush. The only glitch was in learning that somehow the new installation stopped the side mirrors from tucking in as they normally do. I called Jim Breitler and he saved me a return trip by walking me thru fixing the problem on the phone. The installation somehow deselected the mirrors in the computers settings. We were both satisfied with our experience, as usual.

DOWEN1

Mar 30, 2016

Bryan was helpful, attentive and was great about keeping me informed. I dropped by late in the day without an appointment and he was still able to get me taken care of quickly and into a loaner car. The experience could not have been better-thank you!

SMARTIN0

Mar 30, 2016

I made an appointment because I live 1.5 hours away. Despite having my car for over 6 hours, they were unable to complete my diagnostic -much less the repair-on the same day. I ended up making a second trip (another three hours driving). Had I known from the beginning, I would have left my car and driven home-not wasted the day in SA.

vcisner

Mar 30, 2016

The young man who met me at the door took me directly with the person who was going to take care of my problem. Had to wait a few minutes for Kevin to finish the work he was doing, but once he sign off on the previous customer's documents, he asked what my needs were, understood immediately, filled out the document and had me on my way home, so I could get back in less than three hours to pick up the car. Everyone I dealt with was very efficient.

DARLENE.HANSON

Mar 29, 2016

This was an easy experience. Steve was ready to take my car as soon as I pulled up. They fixed everything and did the maintenance checkup and it was completely free. I love Volvo of San Antonio for there wonderful service and helpful team

JILLWATERSMARSH

Mar 28, 2016

Was in town visiting family and my A/C was on the fritz. They got me in the next day, fixed not only the A/C but did my state inspection, found a few other things that needed replacing, and even washed my car before I picked it up. All covered under warranty!

KARCAB

Mar 28, 2016

Brian Gonzalez was my maintenance rep and he was efficient and helpful throughout. Kept me informed on the status of the car and made the service visit "short and sweet".

KARENGBARKER

Mar 28, 2016

The service dept. was outstanding. When repairs were going to take longer, they offered a loaner. Everyone was friendly and professional. Every step was explained so no surprises!

frankd52545

Mar 25, 2016

I went to the service department for an annual state inspection. I was treated with the same respect and courtesy as any other customer. I am so glad the dealership offers this service.

LISAYMENDEZ

Mar 25, 2016

The service and sales rep were outstanding! They were able to answer all of our questions. The process was very smooth. This is our second vehicle purchase at this dealership. Due to the outstanding customer service, we will definitely be back again!

mj_254

Mar 25, 2016

Great customer service, great deal! David was an excellent Salesman. Love driving my new vehicle and appreciate their hard work in getting me going as quickly as possible.-Myron

peterson_andrew

Mar 25, 2016

Ben was quick, efficient and honest. He didn't pull punches and was extremely responsive. Between my wife and I, we have purchased 10+ new cars and this was by far the best experience we've had. I highly recommend both the dealership and Benjamin.

vilanovaliz

Mar 24, 2016

My sales representative Ray was great. The process was fast with no hassles. I drove from Houston to San Antonio just because their customer service was great and was able to negotiate to a good price.

HANKHAHM

Mar 23, 2016

We had an electrical I Susie with our car and their Assistant Service Manager, Richard, went above and beyond to help us out. This is the best treatment we ever received from any dealer, bar none.

iarodriguez35

Mar 23, 2016

My sales representative Ricco was very helpful and caring. He went above and beyond to help me get my vehicle when others wouldn't even bother. I was very satisfied with my overall experience at this Volvo dealership.

MARIECRIZR

Mar 23, 2016

Bryan helped me a lot with all of my questions/concerns and made the Volvo experience absolutely awesome. I barely know anything about cars but he patiently explained to me everything that I asked about my car.

VSHILLINGFORDCOLE

Mar 23, 2016

Having experiences with other Volvo dealerships outside of San Antonio, I am comfortable providing a rating of the service I received which was fabulous. I appreciate that my car was completely evaluated on the first visit (simply an oil change/tire rotation) and that information helped me financially plan the most recent comprehensive service a few months later. All staff members are helpful and courteous which should be expected but is certainly not always a guarantee at all dealer services. Thank you for the positive experience! I do plan to return and hope others recognize the value of having their cars serviced here for the quality of work as well as the professionalism at every level of customer interface.

BSCHNEIDER02

Mar 22, 2016

Recently traded-in our our 2012 Volvo XC90 for a 2016 model. The sales team was very professional, courteous and patient throughout our review and the ultimate transaction. Undeniably the smoothest and satisfying car buying experience I have ever experienced.

nvasquez2

Mar 21, 2016

I was very pleased with everyone's attentiveness and friendliness. Although my mirrors seem to have stopped working. The mirrors do not move (tuck in) when I lock the car. It did that morning before I dropped off for services. I will be calling the dealership to see why this is happening now.

saabaero

Mar 21, 2016

Very pleasant experience. Good communication, polite service rep. My V60CC was in for it's 10,000 mile/1 year service. I also asked the dealer to adjust the hood (minor) and address the right rear wheel well moulding that looked like came from the factory with one clip not in place. The wheel well required a new superseded part be ordered so took an extra day. I had a loaner from the dealer so no big deal. All service was done very well and I was happy.

MGHOUGHAM

Mar 19, 2016

Engine light came on. I had an important job to work so needed a loaner and had to bring in car. Kevin at service center made it happen ! It was unbelievable customer accommodation.

ritac230

Mar 19, 2016

3rd car purchased here -every time has been a very pleasant experience. I would highly reccommend this place to family friends. Salesrep is very knowledgeable about car I was interested in.

CAJUN-N-CAMO

Mar 18, 2016

At the 60K Mile Check up a brake issue was discovered and fixed. Looking forward to putting the next 60K on our Volvo XC60. Bryan Gonzalez demonstrated excellent product knowledge and was instrumental in helping us access a previous warranty that helped us lower the overall cost of the repairs. We also enjoyed the loaner car for the time ours was in the shop. Jim Breitler did an outstanding job of keeping us updated as to the overall status of the ongoing repairs.

RUBENDORTIZA

Mar 18, 2016

Like the fact that service is prompt and professional and can be scheduled at convenience.. That is the reason why I travel to SA to have my XC60 serviced..Unlike how it is handled at my domestic dealership

debromo

Mar 17, 2016

Jim has always remained in touch with me regarding service issues during the time in which they had my vehicle. The loaner car process has greatly improved. More loaners so that customers don't have to go through their rent a car process.

DSALAZAR1982

Mar 17, 2016

This was my first visit to have service. The experience was pleasant. The service advisor Bryan Gonzalez was courteous and professional. I will definitely return to have my vehicle serviced here.

Jeannie

Mar 17, 2016

The customer service representatives were very helpful and prompt. I had been assigned to Kevin, who was not around when I arrived. Bryan Gonzalez stepped right up and did my intake paperwork. Steve, the driver who took me to work and then picked me up to go back to the dealership, was a gem. Very personable and safe as a driver.However, when I picked up the car it had some software issues. The back-up camera didn't display as it appeared that the center screen was not working at all. I walked back in and talked to Kevin. He and a service guy came out to see the car, and immediately Kevin put me in a loaner vehicle for the night so the software issue could be fixed the next day. Kevin worked quickly to lessen the inconvenience of having my car gone overnight.Kevin was off the following day when I returned for the car but Bryan was right there covering for him. They addressed me by name and got my car out for me promptly.It seems someone should have tried out a few key things on the car before I went to pick it up the first time, especially when software upgrades are involved.Big complements to Bryan for filling in when folks needed him to. Also impressed with Steve and Kevin.

Becca Snook

Mar 16, 2016

We experienced wonderful customer service from everyone we encountered. It was such a contrast from our experience at the Austin Volvo dealer. Gregory was especially great. The team really made the experience painless and fun.

JINS

Mar 16, 2016

Jim returns my phone calls. Always is waiting for me when I arrive. This is my 3rd xc90. I will always come back because of the service.

Carlynn of Boerne

Mar 15, 2016

I have never had a car dealership be as welcoming and professional. Their attire and friendliness shows that this is not your every day car dealership. When you walk in the dealership, everyone is kind, welcoming, but not pushy! They know how to treat their customers and\or possible future customers. Peter is an excellent manager. He goes over and beyond to meet the possible, future customers and embrace them with kindness. I admire his down to earth approach and being truthful. He runs a dealership the way it should be run. Benjamen Yancelson is the absolute best car salesman I have EVER dealt with. He is truly exceptional from the time you meet him to the time you purchase the car. He goes over and beyond to help the customer with information about the vehicles, and show professionalism in every way.

vanessalee22

Mar 15, 2016

My spouse and I have had about 8 BMW vehicles until now. We were loyal BMW customers, but when we test drove the new Volvo XC90, we were sold! Sold, not only because of the luxurious, high tech vehicle, but because of the excellent customer service that comes along with purchasing a Volvo. Before, during and after our purchase, we have received top notch service from Volvo's superlative team. We couldn't be more pleased!

ELVAMM2412

Mar 14, 2016

Great customer service, able to explain what ws going to be done, had everything ready, made the process easy, and the loaner vehicle was also ready to go. Everyone was helpful, and curteous.

RZIPP

Mar 14, 2016

I brought my car in to have certain areas painted. Richard took pictures of the two different areas. Left my car and drove home with a loaner. Two days later, they called and said my car was ready. I picked my car up and drove it home after paying for the work supposedly done. When I got home I noticed the main area had not been done. This meant I had to call back and ask why my car was released as being complete. I live in New Braunfels and said I was not coming to San Antonio until Thursday. They sent someone out to leave me a car and drove my car back to hopefully get it painted. It seems like no one talks to the other.

tdominguez

Mar 11, 2016

Service has greatly improved over the last year at Volvo of San Antonio. I was attended to in the drive immediately and my vehicle was done before the end of the day, as promised.

KELIAS

Mar 10, 2016

The service department was very courteous, friendly and concerned about my vehicle and explained all problems that needed to be done. I was placed in a loaner car and was pleased. The work was done professional. I am happy with the service that was done on my vehicle.

BRKWPV

Mar 9, 2016

Everyone attends to customers well. I am very impressed with how well they have a system of how to take care of customers. One thing that bothered me a bit is the last lady that escorted me to my car wasn't knowledgeable about the new xc-60. Also she seemed unkept, messy hair, ... she just wasnt professionally dressed. But I still gave Volvo a 5 star.

PRANEETH4591

Mar 9, 2016

The people in the service center did not car to respect me and did not give my car on the promised time and i waited for nearly 2 hours

TOMNATALIE0522

Mar 8, 2016

Took care in for service to repair auto lock/unlock feature by touching handle and normal service. Had to bring car back 2 days later since replacing all handles was all day process. Was told and documented that all handles were replaced on the second day.Only worked for 1 day. Had to schedule 3rd visit- was told & documented that all 4 handles were replaced again because prior appointment did not do so.The technicians are TERRIBLE! Glad I wasn't a paying customer!Steve is my service manager & was very nice and apologized for inconvenience. He provides great service but doesn't out weigh my time and effort.

ant13riley

Mar 7, 2016

I originally took my 2011 XC90 in for an oil change and ended up leaving in a 2016 XC90 Momentum. Not what I expected but couldn't be more pleased! We love our new XC90!

NICOLEBROOKE

Mar 7, 2016

Awesome customer service by Stephen Stohner! Professional, courteous, and good attention to detail. However, the car wash was HORRIBLE! They used a dirty rag and I had grease, or whatever, all over my car. The grease swirls were so bad, it was distracting to look out the side and back windows. My car is black and it was concerning. I had gotten my regular detailer to come to my house later to re-wash it! This is not my first complaint with the car wash service at Volvo. Lesson learned to not get my car washed there EVER, but very disappointing with the attention to detail in this department. My standards for Volvo are high (this is my 4th Volvo), and the smallest details are the ones that make the biggest difference. Again, the Service Dept. was wonderful! I never doubt that my car is in good hands and the integrity of this service center is unmatched. Great job!

gegranzin

Mar 5, 2016

By far our most pleasant car buying experience. Very pleasant and attentive without being pushy. Salesperson knew the vehicle inside and out. Very customer focused. Love the new XC90! Looking forward to many family trips in it.

marier1945

Mar 5, 2016

This is the first time I took in my Volvo for oil and filter change. As soon as I pulled in, there was a a helpful and courteous staff member to take my car in. While I waited, I noticed that the staff kept the customers up to date on the servicing of their vehicles. This impressed me since I had not seen this level of courtesy elsewhere.

camachojuan50

Mar 4, 2016

Enjoyed the experience of purchasing my Benz very knowledgable and professional staff . We where attended to and made to feel comfortable. Thanks to our sale person!

LULUBENICE

Mar 4, 2016

I am very pleased with VOS again! Once again Richard took the time to listen to me very intently, took notes, and kept in touch with me through every step of the way. He even called me at one point to explain exactly what was going on with my car to the mechanic, and he came in really early on a Saturday morning to pick up my car..!!!Simply put, Richard Really Rocks!!

beckykbabb

Mar 3, 2016

Karl was extremely friendly and didn't come off like the typical over pushy salesman. He let me look with out making me feel pressured. Karl made the process of buying a car simple and stress free. I was not the easiest customer to deal with as I was very reluctant to make the commitment of buying another vehicle. My current vehicle was paid off and I really enjoyed not having car payments. Due to Karl's great customer service we decided to buy from Volvo of San Antonio vs. another dealership we were working with.

jesus.j.madera

Mar 3, 2016

Great sales Rep. Did not push me, gave my space to make the decision that best fit my needs. Sales Rep was Very helpful with trade in.

larmstrong

Mar 3, 2016

I began having difficulty with my car starting. I was trying to look for convenient time. As expected, I had difficulty in mid afternoon with my car failing to start two times and started the third time. Many warning signs listed but then disappeared. I called and spoke to Kevin in service to see about scheduling an appointment and the need of a loaner car. He suggested to come on in if car was drivable. Arrived, loaner car was provided, my car was placed for service, entire time spent maybe 15 minutes. Call next AM with car ready, checked and battery replaced. I at end of day to get to service department before closing at 6PM. Called at 5:45 PM to explain I was in traffic, Kevin stated no problems. Arrived at 5:58PM, Kevin greets me, my car was placed in pick up area, washed and cleaned. Maybe 5 minutes to check in and sign papers and then my car started up without problem and I drove on my way. I was treated with respect and concern, and most of all, accommodated my hectic schedule. Very please with the service and customer care! All work under warranty.

LIZZY0

Mar 3, 2016

The price was too high. And I thought it would be a lot less than the price given to me. Thank you for your service

yenaham55

Mar 3, 2016

I had Bryan as a service adviser, he was prompt, courteous, professional, he provided myself with updates as to the warranty work being performed. I noticed that all staff in the Service Department were extremely professional and courteous. I will refer all Volvo owners that I know to Principle Volvo!

FOODSAFETYDIRECT

Mar 2, 2016

From the time I made the reservation for my loaner, until I drove out of the Dealer, I felt like a VIP. Everyone was very attentive and courteous. Oh and I forgot to say, my car was very dirty when it went in and was very clean when it came out, it was like magic! Keep up the good work!

mw423

Mar 2, 2016

Had a simple maintenance scheduled. Kevin was my advisor, and let me know each step of the way what they were doing on my car and when it would be ready. Upon checking out, I got the opportunity to speak with the mechanic who has worked specifically on my car. You can see that this dealership wants to please its customer base, which is one reason I continue to buy Volvos.

Abally1

Mar 1, 2016

I understand the need for regular maintenance and we have done every factory recommended service. But quite honestly we are having a hard time keeping up with the costs. We came in expecting $640 dollars for a 13500 mile service and with all the extras we had to pay $2200.00. Yes, we had to get new tires, which were discounted, but still the regular costs seem excessive. And this happens every time. I also came in expecting to wait and the service took several days. Yes, I was given a loaner car but the overall time I spent waiting was inconvenient. Also when I did get to pick up the car the service guy forgot put the battery cover back on. Volvo did send a service guy to our house to fix the problem but still it should have been done right the first time.

barcanth

Mar 1, 2016

Jim was very personable, courteous and efficient! I very much appreciated the loaner vehicle. It was another Volvo! The service was completed faster than expected. Bryan was great also on my checkout.Way to go, Team Volvo. I'll keep buying Volvo's!

JFAULK0

Mar 1, 2016

Service adviser:Jim Breitler took care of me from scheduling the time in to informing me of service needed/provided to include completion of service!Smooth process

JT857001

Mar 1, 2016

Great dealership to get vehicle serviced. They are attentive, care about customer needs and get the job done in timely manner. Will be back again.

ALEJANDRA.SANCHEZ

Feb 29, 2016

Kevin was wonderful in giving a very detailed service and options to problem resolutions. Was very satisfied with personal attentiveness and willingness to help out.

L Gamez

Feb 29, 2016

To some taking their car to service might be a burden, to me is just the opposite, the personal service, attention to detail and willingness to help makes me come back to my volvo dealership any time our cars need service.

PRETTYCITYSCAPES

Feb 29, 2016

Steve Stoner is my go to service guy at Volvo. He's professional, knowledgable, and fast! Better yet......he make the whole process easy, takes the stress out of car repair and maintenance. The emenities are wonderful, I had to bring my 3 kids with me when I had my car serviced, not only do they have a super cute kids room but The t also have a charging station for your electonics and snacks....YES SNACKS!! for u and family.. Over all an amazing expiriance!!!! Love Principal Volvo!!!

tsantee49

Feb 28, 2016

I was very happy with the whole experience with Volvo of San Antonio. The purchase of the car was made easy because of my salesman Karl Peterson. What really made me feel very comfortable was that the vehicle was serviced at Volvo of San Antonio.from beginning to the time I purchased the car Yesterday 2/27/2016 II went to Volvo to pick up a couple of its they had given me a IOU for. When I got there a gentleman came out to greet me (I believe his name was Phil) and took me to a area to to sit down. He offered me something to drink and then got the items installed in my car. They followed thru on their word and that was made me feel comfortable and made me feel confident I made the right choice. I recommend Volvo of San Antonio to anyone looking for a new or used vehicle. They take care of customers and stand by their word.

Volvo09

Feb 26, 2016

Very deserving of this rating because of great customer service in purchasing a new car. Sales representative always made sure everything was up to par with our requests, gave us reasonable offers to consider, and helpful with information about their vehicles. As well, the dealership environment was very friendly and made the whole experience of buying a car comfortable and enjoyable. Overall, I would recommend this dealership to those who trying to buy a new/used cars.

crispychristy2000

Feb 25, 2016

Had my Volvo serviced when my "check engine" light turned on. Kevin took care of getting me into a loaner car while my car was in the shop. My car was ready within the same day. They always have great customer service every time!

NHAVELLAR

Feb 24, 2016

Steve, the service writer, was able to give me an immediate appointment for routine service plus a loaner vehicle. Service was completed within the time promised. Check-out was quick and efficient. Overall, it was a very successful experience.

SBLOUNT01

Feb 23, 2016

David Mora was wonderful person to work with. He's very professional and very patient w/my husband & I. I'd refer him to anyone! My husband & I started looking about 3 weeks ago on-line and in person. We were just trying to find the Volvo with the features and color that we liked. David worked with us until we found exactly what fit us! Thru this entire process, Mr. Mora was always patient, respectful and a very NICE person to deal with. He NEVER was pushy thru this entire process.We can't say the same about the sales person at Roger Beasley in Austin, Linda Lilley. Linda was more worried about her commission than anything else. She never offered for us to test drive the vehicle. She never offered us anything to drink like water, coffee, etc. She SOLD the vehicle that we had put a Down Payment on. She was NOT personable at ALL!

XC4ever

Feb 23, 2016

Kudos to Volvo of San Antonio, Service Department.Last Friday, I visited for routine maintenance on my 2016 Volvo XC 90. Needed to reset the Maintenance Due sensor, as it was incorrectly requesting Maintenance at less than 6000 miles(due every 10000 miles).Worked with Kevin(Service Advisor) who recorded all of the issues that I was experiencing, and provided a loaner of an 2016 XC 90, to accommodate me while the vehicle was in for the Service. I was extremely pleased by the courtesies extended to me by Kevin, and the staff of this Service Department. The staff there is always friendly, and go out of their way to greet me, and make me feel comfortable . I have worked with Steve(Service Advisor) before, and he is always available to answer and resolve any issues that may present itself. Mr Anthony Beraga, Service Manager, never fails to seek me out whenever I am in the Department, to answer any issues that needs resolving. Issac, The Technology Genius (Yes!, this is a real title), was very helpful, in explaining the Apple Car Play, how it is activated, and its various functions. There were a few scratches that appeared on the Sensus screen, that I was uncomfortable with, and he was able to provide a screen saver, free of charge, and installed it as well. Now the scratches are no longer visible, and the touch appears to be more sensitive as well. All in all, I am satisfied with the Service provided by the Volvo of San Antonio, Service department, and the quality of work provided by the Staff there. Looking forward to many happy years of Service.

BPC

Feb 22, 2016

While everyone in the service department is helpful, I do particularly enjoy the service help of Richard W. He is kind, thoughtful, and very knowledgable.

CARRIE.DEZA

Feb 22, 2016

Service department was helpful in getting everything coordinated. The price is a bit high but overall experience was good. Management came out to assist with a problem and solved it right then and there

TOMNATALIE0522

Feb 22, 2016

Every adviser is very thoughtful and attentive. Steve and Jim have always been very professional and easy to work with. However, I am skeptical about the service technicians who perform the work.I had my car in 3 times several months ago because my low battery light kept coming on. This month I will take my car in twice to fix the auto lock and unlock door handles. It worked one day. All door handles were replaced.I was given a quote for new tires that was outrageous! Was able to get better tire for much better price with complementary tire rotations for life of tire. I have to pay $50 to Volvo before.When I bought the car in 2012 the finance person recommended tire protection because the car had run-flat tires. Funny- the technician and service guy said I didn't have that kind of tire. So now I will have to fight with you to get that tire protection refunded- what a fraud!

epatino87

Feb 19, 2016

Our salesman, Danny was very patient and professional. Great job Danny! Great customer service in financing, service department and management. We are very happy with our purchase. Thank you!

jcruzb

Feb 19, 2016

Daniel Garza was an excellent salesman. He kept me informed at every step of the buying process. Daniel listened to everything I had to say and helped me get the vehicle that I wanted. There were no pushy sales tactics or up selling.

JESSE.MOTA2127

Feb 17, 2016

I took in my Volvo on 2/16 due to a faulty no start and unusual noise. After being greeted I was told that the diagnostic test would be done to assess and figure out the problem. After two hours I was told that the noise was coming from the compressor and may or may not be the cause of the problem. I was told that the tech would need more time to assess and I would have to pay again for another diagnostic test. The rep then showed me a list of other non related repairs to my car, maybe if the tech had focused on the no start issue primarily instead of looking at things like suspension and non related repairs maybe the tech could of found the root of the problem. I am very displeased with service I received and will not be going there again since the service team seemed to be concerned about fixing other non related repairs that I was already aware of just to charge me more.

KJIMINI007

Feb 17, 2016

I took time out of my busy schedule to have a couple of things addressed with my car. Unfortunately the main reason I took my car in was because the AM radio has very poor reception (a lot of static.) It was reported to me that they did not find any issues with it! I informed them it is an issue and asked they review it again. Second time I was told the same thing (no issues found). As soon as I drove away from the dealership the static began! And continues as I drive throughout the city. My opinion is that as a customer I am not making this up. It is a very expensive car to have such a poor AM radio connection; I do not feel like this was handled very professionally. I have owned many cars including other Volvo's and have never had this kind of issue with the AM radio. Most unhappy!

eurotrek

Feb 16, 2016

I brought the car in at nine to have a rear fog lamp replaced and the windshield wiper blades checked. Bryan Gonzalez greeted me when I arrived, explained what would be done, had me sign the authorization, and gave me a bottle of water. I settled down to read. Bryan came to get me about 45 minutes later. We finished up our business, and I was on my way before ten. That's efficiency!

CFREE726

Feb 15, 2016

I drove another brand of luxury vehicle for 15 yearend changed because of the service department. Since switching to Volvo I have never been disappointed with the service or the vehicle. Both are consistently top quality!

rom

Feb 15, 2016

Great work by everyone involved. Richard and everyone who worked on my vehicle did a great job to try to have it within the time they had told me my car would be ready.

veseyfarth

Feb 15, 2016

I came in for the yearly/20k maintenance. The experience was very nice. The associate who assisted me, Richard, was very professional and engaging. It took a little longer than I thought ( the tires were balance/rotated) but the waiting area was comfortable and clean. Also, Richard made sure I left with a fresh orange from nearby farm :)

LDP1080

Feb 13, 2016

Drove up to the service area and immediately greeted with staff, felt like a VIP. They were prepared for me, paperwork was ready and my loaner car, with heat and heated seats all warmed up, nice! Communication on issue, with what was wrong and price to fix, updates and letting me know when my car was ready for pick up. Nice to drive a new XC60 and availability of loaners, makes it easy for me to drop off my car and get to work - less disruption with work.No problems with service, their diagnostics and fix have solved the problem.

analizaxtavel

Feb 12, 2016

My sales person was Stephen and he did a wonderful job! He kept us informed and was easy going. He was not pushy and was very professional. I was also helped by Fred Villarreal who was the finance director and he was thorough, professional and helpful. All in all a great experience and I would recommend family and friends to check out Principle Auto!

mo_me09

Feb 12, 2016

Very courteous,very proffesional.I am a satisfied customer. Special thanks to Mr Bryan Gonsales at the service dept.I will recomend this dealership to any of my friends

pserna7331

Feb 12, 2016

Saw the vehicle online, eas contacted the very next day. Bilkyy was able to work with me in the final price. Everything was a great experience.

TIMOTHY.SIFRIT

Feb 12, 2016

Jim ensured all our expectations were met or exceeded. Sales and service departments have always been knowledgeable, attentive and efficient. We are very pleased and highly recommend San Antonio Volvo to our friends and family!

ANGELICAPALM24

Feb 11, 2016

I always leave with a smile having received top notch customer service. My service manager, Richard goes above and beyond to make sure my needs are met and that I get the best service. The team is helpful, friendly and I will come back.

PJOCMSU11 ... Phil O'Connor

Feb 11, 2016

James Breitler your Service Writer is the BEST ... I keep buying Volvo' and have my post warranty work at the dealership because of his follow-up and thoroughness and excellent customer service.

mark morris

Feb 10, 2016

Greta buying experience! The car I was sold was out of alignment--I brought this up when I bought it, saying the tires appeared to be wearing bad. they supposedly checked it and replaced two tires. I brought the car back a few months later because the tire =s were wearing bad once again, they again supposedly checked it and said all was fine. I replaced the tires. I then brought it back once again concerned about the tires, i was told Pirelli tires are not good and that the XC90 is heavy and wears tires out. They quoted me now tires for $1760 dollars. I took the car to a respected mechanic and they said the car was quote "way out of alignment". Salesman apologize for the service.

sdlunasanmarcos

Feb 10, 2016

Purchased a demonstrator from your dealership and most intrigued by the overall process. From Tiffany and Steve in service Daniel Garza in sales to Rico in finance all made my experience very satisfactory. The guality of attentiveness and concern to my wants and desires in a vehicle were met to include a better rate. Whatever training or personal hired is definitely worth the effort.

Willosburnesq

Feb 10, 2016

Billy and the team were great. They listen to what you are saying and find the car you ask for. Originally looking at a new car, but switched to used based on fantastic warranty options, competitive pricing and overall experience.

ASHRR

Feb 9, 2016

As I have come to expect the service by both Jim and Ruben was outstanding, they always go out of their way to make sure my car is well taken car of

jg66123

Feb 9, 2016

Jim was excellent and they go above and beyond for me everytimeI have been a volvo owner for the past 4 years and all is going very well I am very pleased with there customer service and Jim He is the best

mhull0

Feb 9, 2016

No pressure I looked around found a car I liked got a great price .. Everyone was very knowledgeable. I got I in and out in under 2 hours . No pressure for add ins in the fiance office either he explained what he has to offer and let me decide if I wanted anything

robertonunez80

Feb 9, 2016

excellent good service , helpful people, the only thing is the wait on the service it took to long , but besides that everything went very good

ryandkey

Feb 8, 2016

The experience was good, the time they advised for the service to take was spot on. The service manager was of very helpful and attentive.

sandy.supermom7

Feb 8, 2016

Everyone is so very professional and courteous. They got everything taken care of in a very reasonable amount of time. Richard was very knowledgeable and efficient getting me taken care of and on my way home. He even put a cold bottle of water in the car for me.

RHONDA.MARTIN2911

Feb 6, 2016

I owe the great experience to the service representative - Jim B. I've worked with him nearly four years and never disappointed. He is courteous, patient, knowledgeable, cares about the Volvo owners and their cars. Thank you Jim - You ROCK!!!!!!!!!!!!!!!!!!

FOTCROSS7

Feb 5, 2016

Service staff were extremely courteous, polite and helpful. Everything was clearly explained and follow up communication was excellent. I would definitely recommend service at this site.

ACover

Feb 4, 2016

Everything about the service center was great. All of my needs were met with the intital visit for regular maintenance along with the second visit for additional maintenance. Parts were ordered and I was called in a timely fashion. For the first visit for regular maintenance, I was able to come in that day, which tells me the service department does their work quickly and efficiently. I want to thank Kevin for providing excellent customer service. This was by far the best dealership experience I've ever had.

fairbank3000

Feb 4, 2016

I highly recommend working with Stephen at Volvo San Antonio, (Principle Auto). He spent many hours helping us find the right car, and also somehow knew when the right one was found. We all knew, but he didn't lay on the pressure like most salesmen. His patience and gentle confidence are what led us back to this dealership. He explained the purchasing process thoroughly and put us in touch with Kevin and Ricco who were also very helpful. I'm grateful to have found this group during our car search..

NINADANOFF

Feb 4, 2016

My service rep Jim was very knowledgeable and efficient. He called as promised and since the work extended in another day procured me a loaner.

tjrm

Feb 4, 2016

Yes, its wonderful to be driving our volvo XC60 and the buying experience was good. But, now its has 20,000 miles on it. This dealership has been wonderful to work with. You can schedule your appt, when you arrive they are expecting you and treat you as a long time friend. They take the time to explain honestly and straightforward what is needed both before and after the service. They understand that you are most likely busy and want to be of service. The Volvo warranty is fantastic and the dealer is great. I will be a Volvo owner for life as long as this dealership is open.

CF

Feb 3, 2016

The staff was extremely friendly. Daniel answered all my questions and was thorough in showing me the features of the car. Very satisfied with this dealership.

raulbermea1112

Feb 3, 2016

Simply the best dealership in SA. I am very satisfied with this dealership. Daniel Garza is one of the best salesman! Service department are always there when you need them. Cannot be happier to have already bought three vehicles from Principal Volvo of San Antonio.

SBLOUNT01

Feb 3, 2016

Service center was very friendly. The waiting area and bathrooms were very clean. Brian, in service, was great to work with. He explained everything to me.

TOP19GUN

Feb 3, 2016

Best Volvo service we have experienced in the last 7 years we owned our Volvo - and that spans 5 separate dealerships in 5 different states. The entire service staff was professional, efficient, and absolutely helpful. Service on the car was top notch. Highly Recommend this dealership.

BOBSWANEY1

Feb 2, 2016

We were met at our car and escorted inside. Everyone was pleasant, helpful and efficient. We were loaned a new xc60 very similar to our car. Work was done when we expected and our car, freshly washed, drove like new.

TQ

Feb 2, 2016

While the scheduled maintenance was performed with your usual efficiency, I did bring up a concern about what I thought was"road noise". After a check I was told I needed new rear brakes (agreed to and paid for under"normal wear and tear" even though still under warranty) and that my tires were cupped and I needed new tires. The quoted price was far more than I was willing to pay so I purchased tires elsewhere. The "road noise" has not stopped. I am not experiencing pull in either direction and the steering wheel remains stable when I hit the brakes. I am not sure whoever did the check on this issue was in the ball that day. I have since voiced the same complaint and will bring the XC-60 back in. Hopefully to have this resolved. Our last three car purchases have been Volvos and we have been please with the product and the service to this point. It is my sincere hope that I am not being put off until the warranty expires.

MARINA.CASANOVA09

Feb 1, 2016

Antony Service manager continues to provide high quality customer service.. Volve repaired windshield, sun roof and drivers car seat.I I definitely recommend Volve because they believe in providing good quality customer service.

ralfnanc

Feb 1, 2016

Kevin ,Anthony were exceptional in helping me resolve a small issue. It's always a pleasent experience visiting with all of your employees. Special thanks to Anthony for his time and effort. Special thanks to Kevin for the breakfast pastrie and coffee. Over all, a truly EXCEPTIONAL experience.(by the way, I truly like the car too).

Sharpie

Jan 31, 2016

My wife and I's experience was exceptional! Ben Yancelson and Peter Schalk were absolutely amazing, full of information, super friendly, and most importantly they were extremely patient with us. To be honest we love Volvo but it was how we were treated as a customer that sold us on the car.

artb2010

Jan 30, 2016

Ray and the team at Volvo of San Antonio were highly experienced, friendly and very professional. Our experience purchasing our new XC90 was great. Highly recommend them.

ARANDOMMILLER

Jan 29, 2016

Bryan and Kevin were both very helpful in listening to my problem and finding the correct parts. They were able to use what I had brought with me, which lowered the cost, and the whole experience only took about an hour.

jokneesp

Jan 29, 2016

My 2016 XC60 required the right rear window trim to be replaced as it was not laying flush with the rear fender body panel. What both the service advisor and I thought to be a simple matter was quite the opposite. The window required removal to access the seal and trim attachment clips and there was an issue over the correct part numbers - even Volvo Sweden was contacted. Once this issue was solved, Alamo Auto Glass nicked the surrounding paint while installing the window which required further delay and repair. To the service advisors' credit, he was not satisfied with the initial paint repair and sent it back to be corrected. I received my vehicle back after 15 days which was acceptable as long as the repairs/paint were satisfactory. During this time I was driving the dealerships' courtesy loaner car.Kudos to James Breitlet (service advisor) for his perseverance in making everything just right ( if he wasn't happy then I sure wouldn't be) and for keeping us advised almost daily as to the status of our vehicle. Thank you

RON.HENDREN

Jan 29, 2016

Great service. Performed service (tire rotation and balance) that I asked them not to because it had just been done at a tire center but they immediately adjusted my bill to exclude that cost..

cullen.beth

Jan 28, 2016

Scheduling was prompt, even including a reschedule on our part. The loaner is essential for us. Really appreciate the car wash and vacuum which was really needed.

INFO14

Jan 28, 2016

They are kind and made good work. The loan car service is very useful, I could try a new XC60 for a whole day, that showed me its new features.

SYDNEE

Jan 27, 2016

I went in for an oil change and received not only that, but they checked my tire pressure and added a complimentary wash. I was very happy with the dealership service department.

Thorneni

Jan 26, 2016

My husband was very impressed with the salesman. He was very nice and made sure everything worked out smooth. would refer yo all. thank you all.

wendytoni

Jan 26, 2016

all the people at Volvo are outstanding! I am impressed the service team drove to my house with a loaner. thanks to all the staff.

chevans478

Jan 25, 2016

I have been a Volvo owner for 10 years and all personnel at our San Antonio Volvo dealership have been friendly and helpful. We most recently traded our S-80 and our salesman Billy Havlic was especially helpful, making the purchase of our new XC60 a painless process.Thanks

Dolphin

Jan 25, 2016

Just finished a vehicle purchase at this dealership. The negotiation process was fast and professional.Salesman, Benjamin Yancelson is honest, fair, and very personable. He made this entire process seamless. I just stopped by this dealership to look at a pre-owned Cadillac on my way to one of the San Antonio dealerships. The need to proceed to the next dealership was unnecessary as the deal that they made for me was absolutely outstanding. The dealership's showroom is nicely appointed with a comfortable waiting area offering snacks and drinks free of charge.

nbbjerke.64

Jan 25, 2016

Rico Villareal demonstrated genuine customer focus and concern as he addressed my need for a safe vehicle. He was/is professional in every aspect of this sale. He is well versed in the safety features of the pre-owned, certified, formerly leased 2015 Volvo S60 sedan. Provided a brief tutorial for the test drive I made an appointment for and a more in depth tutorial when I came to drive the newly purchased car off the lot. He walked me through the settings and illustrated the various features. I still will be studying the owners manual for greater familiarity with the high tech car. I am pleased with my purchase and will highly recommend Rico and Principle Volvo dealership to family and friends. Thanks ever so much!!

NDRHIANA

Jan 25, 2016

Staff were friendly and welcoming. They Frequnetly and clearly communicated and gave feedback on the work being done. They listened well to my concerns for the car. Called and kept us informed. Fast, clean, professional service!

Palmer20

Jan 25, 2016

I was needing a new remote key made for my. 2009 Volvo I was greeted by Kenny Bissett he was very curtious and ordered my remote in doing so he asked if anything else was needed as in other services which was oil change I said no not at this time. I want to thank him for taking that extra minute to ask me that. I know for future services I know I will be taken good care of in what ever my Volvo needs. Thank you.

rolandthorpe

Jan 25, 2016

I recently visited Principle Auto to look at a vehicle they were advertising online. I knew as soon as arriving this was going to one of the better dealerships around. The staff waited patiently to let me look around the lot without suffocating me out the gate. Once I found my vehicle and approached the showroom, I was greeted by David Mora. David was very professional and was more than happy to work with my request. He was so efficient and personable, it felt more like I was just picking up my vehicle rather than making a purchase. The rest of the staff was just as great and had the keys in my hand and out the door in record time. I was also impressed when I received a follow up call a week later just to see how I was enjoying my new truck and if I had any issues I wanted to bring up.This was a great experience and I would highly recommend this dealership to anyone interested in shopping for a vehicle. Great job David and Principle Auto!

CITIZENERD

Jan 23, 2016

I had a real problem crop up on my XC60. The inside blower motor would not turn off which would run the battery down leaving me stranded. I called the service center and Jim insisted I come in immediately to handle the problem and even furnished a loaner while the dealer located and fixed the problem, while keeping me informed of the progress on my car. GREAT SERVICE!

teafrio

Jan 23, 2016

My car is 7 years old and I only take it to Volvo SA for service. Everyone was nice and I was in an out quickly. I'm always able to get an available appointment with a loaner car within and I never have to wait many days for that availability.

glencedes

Jan 22, 2016

I would recommend this dealership to anyone who values high-quality customer service! I was in town from Houston and my check engine light came on. I called into the service department and they told me to bring it by. I got my maintenance done on the car and the sensor was fixed. I was in and out of the dealership within an hour. Amazing! Thank you for making my drive safe.

LHEEZAH

Jan 22, 2016

Customer service was great, this is my 2nd time that I have taken my car to this location and my service rep is very knowledgeable and responsive to my questions.

OWENSROSJ3

Jan 22, 2016

I appreciate Volvo of San Antonio because they are always friendly, informative, and considerate of my time. My Volvo S-80 is 12 years old and over the years every Volvo dealership (from Germany to Killeen back to Germany to Nashville to Huntsville and now San Antonio) has done a phenomenal job with the maintenance and service of the vehicle. Yet, know one has treated me as well as Volvo of San Antonio has. The customer service at all of these dealerships has been attentive but San Antonio is more genuine with their interaction. Whether I drop my vehicle off or weight in the lobby, no less than 4 people will come up to me, shake my hand and thank me for my service to my country. This happens at every single visit. The support of this organization means a lot to me. Steve takes care of me most of the time and I like his attention to detail. The S-80 has reached the 200K mark and is still running smoothly. Thank you Volvo of San Antonio for taking care of me and my "Volvina"??????

GUPPIE63

Jan 21, 2016

I thought we got a good price on a clean slightly used car. I compared it to Carmax which I do like - but this dealership was just as competitive on price if not better.

MARLACASANOVA

Jan 21, 2016

the communication and updates by your staff were helpful and appreciated. having to be without a car is difficult and knowing that if I needed a vehicle I could have requested one is very helpful.

rl_lopez

Jan 21, 2016

Very good and prompt service. Greeted immediately after arriving and given good explanation of what my vehicle needed. Thank you Richard, and the rest of the Volvo team.

TJ1018

Jan 21, 2016

I recently took mr S60 for its 50,000 mile service. I honestly can't say much other than it looks like they almost made a clean sweep of everyone that was there before. That's a positive change. Service people were friendly and didn't try to hustle me into extra work, also a positive change. I hope the change continues in a positive direction.

EDIE.GUIDRY

Jan 20, 2016

It is always organized with an easy flow when I schedule a service visit. Everyone is always smiling and friendly. And I really love getting my car back clean!

Egarcia

Jan 20, 2016

My service advisor Jim, brought me to the parts dept. However, someone caught a glimpse of what i needed even before anyone told them, there were customers in front of me and when i got to the counter, they had my part in front them. Talk about paying attention. ..great job volvo, ill be back for sure on my way back through town. Ps, i grabbed the card from the emploees desk, he deserves a pat on the back.

Lainy

Jan 20, 2016

Whether it is for a schedule service, or if I drop by asking them to check something that feels a bit off, I am always greeted professionally and treated with respect. As a woman, many times when I describe something the car is doing, I get that patronizing look like I don't know what I am talking about. Just because I don't know what the parts are called, doesn't mean I don't know if something is not quite right with the way my vehicle is operating. I am always taken seriously and my concerns are always addressed. And, nice to know I don't have to drag someone with me who knows about cars to make sure that I am not being taken for a ride. I trust the service department and know that they will be professional, fair, and courteous.

marines85!

Jan 20, 2016

Kind people go a long way, it shows in the service you receive here. I brought my car in for a simple service and they caught issues that may start happening before long, thankfully I know what to do now. Thanks guys! Keeping me and my family safe on the road, that's what touches home for me.

JFAULK0

Jan 19, 2016

Vehicle (s60) in for back driver side window issue, appt made, car delivered and problem diagnosed re faulty battery, received lender car while concern fixed , s60 delivered/fixed under warranty same dayVery please with service dept, at Volvo San Antonio

GARRAHAN01

Jan 18, 2016

I just had a great experience with Volvo. Jim Breitler was our service rep. Mr. Breitler gave 110%. He did everything possible to make our service experience excellent. I've been going to Volvo San Antonio for 24 years. I'll continue to go there because of the excellent service provided.

KIMBERLYDPERKINS