RobertJB, "satisfied customer"

3 de dic. de 2015

I recently purchased a used BMW from Voss Village BMW and my experience with the entire process, especially Denise Tomlinson, was outstanding. Denise met me in the showroom right on time for my appointment, accompanied me on a test drive while explaining the vehicle to me, and answered all my questions with direct answers. I felt totally comfortable with her approach. I explained to her what I needed in terms of pricing, and she, along with David Lee, the Sales Manager, worked out the pricing to my satisfaction. All the while, Denise stayed with me during the sales process, and I really felt she had my best interest in mind all along. I am thrilled with my purchase of a previously owned BMW X3, and even more thrilled with the help I received from Denise Tomlinson and David Lee. I have been a customer of Voss Village BMW for over 20 years, and am looking forward to the next 20 years as well!

Curt-MI

5 de jul. de 2015

I had called sales department because I was interested in buying a 2012 certified X-3 28i. I asked the salesman, who answered the phone, to give me a someone who was knowledgeable on the X-3 which they had advertised. This vehicle was also listed on BMW's certified vehicle website. The salesman indicated he was the person for that, so I asked him if the engine was a 2.0 L four cylinder, or a 3.0 L six cylinder. He indicated it was the 2.0 L four cylinder. I challenged him on this because BMW's website was showing all the 2011 and 2012 X-3 28i's with having the 2.0 L. He put me on hold to run my question by someone else, and came back with the same answer. When I told him there must be a serious mistake because all the vehicles I was looking at on BMW's website indicated a 3.0 L, he stood by his answer. I had to call BMW-USA Customer Service to verify BMW's engine listings on the certified vehicle website were correct, and the dealership was providing the wrong information on the car they were selling. I will never buy a car from these people...the engine size is a critical question which deserves a correct answer!!!

persis.elwood

19 de sep. de 2012

I had a great experience buying my X3 with Voss BMW. We had three sets of friends who all recommended BMW & Voss; these recommendations were important because we keep our cars for a long time and wanted to have confidence in good customer support after purchasing the car. Based on these recommendations, I walked into Voss one Saturday and met Steve Cook. Steve was great hes not a high pressure salesperson but he was very knowledgeable and patiently answered all our questions. We met with Steve several times over a couple of months; we test drove other vehicles but always came back to BMW. The convincing selling point for my husband was the opportunity to do a Performance Center Delivery in Spartanburg, SC. The Performance Delivery is an awesome experience; BMW matches you up with the car you bought, and their professional drivers take you out on the track and teach you about the cars performance capabilities and how to drive the car. There are videos on line that provide a good feel for the track and types of things you do, but it is a lot of fun. We both learned a thing or two as well. Driving back from Spartanburg we hit a terrible thunderstorm in very heavy traffic. We were very grateful that we had just learned about driving on wet pavement, and that we were riding in one of the safest vehicles made. I had minor delivery follow up with Voss Service when I came home and was treated great. Voss has a great waiting room and Steve followed up with me while I was there to make sure everything was meeting my expectation. I assured him I was VERY happy with my beautiful new X3.

kashrahman

16 de abr. de 2012

So I've been looking around at 08-09 528xi, preferably with options (nav, backup sensors, etc). I found a nice one at Voss BMW -- 2 hours from my home. I talked to Steven Cook, who was patient, answered all my questions, and made it clear that he would love to sell the car, but could not hold it for me (2 hours away and my work schedule means I'll get there a week from now just to see the car and then decide if I want to buy it).Well, murphy's law, someone else saw and bought it. Steven called me up, apologized that it had been sold (even though there was no deposit, and I had made no commitment of any kind) and told me of several other cars he had (though not quite the same options). I have to say positive experience (even though no transaction) because he could have easily just let me drive out on a weekend, claim the car had just been sold, and then try to sell my something else. Instead he called me up, told me what was going on, and agreed that for what I was looking for, it was better for me to sit tight and keep looking rather than try to sell my something else (without options I wanted). I ultimately did find what I wanted, but at another BMW dealership. I let Steven know, and he was happy that I found what I wanted (even though it wasn't through him or his dealership). To him, that was better than trying to sell me something I didn't want.So Steven, thank you!! BMW may make the Ultimate Driving Machine, but it's honest, good experience sales advisors like your self that make us come back for more. Kash

Kklein

26 de mar. de 2012

They had the car I was looking for and had a great price on it. No brainer

Big C

1 de oct. de 2011

The sales manager, David Lee, runs a well oiled sales staff. They are knowledgeable, courteous, and very professional.

cwoessner

13 de jun. de 2011

These guys do a great job. They always go the extra mile to please us. The service guys definitely know their BMW's. And the sales manager, David Lee, is able to match up the customer with the right sales person. As an group, they have the customer in mind st all times.

WestchesterM

18 de abr. de 2011

I have had my vehicle in for the check engine light 13 times over the last year and a half. Each time is displays the same codes. I was told that the codes that were generating this could be from multiple things so each time it came on they moved, reconnected, or cleaned something. Now that my vehicle is out of warranty they have figured it out and say i need to replace a part for around $800. They refuse to cover it under warranty even though they started trouble shooting this well before the warranty was up. The mistake I made was trusting Dave when he said "Dont worry once we figure this out I will make sure you are taken care of." In restrospect that was just a lie to delay until the vehicle was no longer under warranty.

treyh

8 de abr. de 2008

I had an excellent purchase experience with this dealership. They ordered the exact car I wanted, helped looked into various delivery options (like Performance Delivery at the South Carolina Factory) and helped with getting the exact right options and model for me. They kept me informed through the entire build process and informed me to the day when the car would arrive at the dealership. The delivery experience was thorough and Doug was patient and answered all my wife's questions on the vehicle which were many since we got Navigation and almost every other option on the car. The F&I was a breeze and a unique experience since you get to overlook your car while you sign the papers. I've owned Mercedes, Lexus and other hi-line autos and this was the best experience I've had.

roscoep

2 de jun. de 2007

I went to test drive an M5. They had too little air in the tires and refused to fill them to the proper inflation. They were rude and offensive in price negotiations. The yard is filthy, they appear as a fly by night used car dealer.