Used Cars for Sale at Walker's Renton Subaru in Renton, WA

grantseattle

Sep 6, 2016

After visiting a nearby Subaru dealer down the road, my wife and i were very pleased at the experience at Walker's Renton Subaru. We were warmly greeted and taken care of very courteously and professionally by Mr. Trey Castles. Not only was his sales service excellent, but he was very knowledgeable and found him trustworthy. We were ready to buy and Trey made it happen.

RachelorElizabeth

Aug 30, 2016

I don't particularly like car buying but I survived thanks to Brandon. I appreciated the amount of communication-he stayed engaged and involved without going overboard. I spent more than anticipated, but I'm very glad I got the additional features. Brandon was very transparent about pros/cons. Overall I was happy with the customer service experience and I'm very excited about my new car!

Andreanmarcskaawila

Aug 22, 2016

It was a good experience. The staff was great the road rest good and Nyah was thorough and very welcoming and professional. I would recommend him to my friends

McGeeH19

Aug 20, 2016

Right from the beginning Ron was great to work with! He was very transparent & really made sure we were thrilled with the entire process of trading in our two old vehicles & getting into our new ones. He really went above and beyond to make sure all our questions were answered & that we had a clear understanding of what kind of deal we were getting. I can't express how much we appreciated the time Ron took to make sure everything was perfect for us. I would absolutely recommend working with him not only did he get us an amazing deal on both our new vehicles he was really wonderful to work with!

Marypat Montana

Aug 15, 2016

I had the pleasure of working with one of your sales people, Diane Baldwin. She was so helpful, spending alot of time with me, very knowleadgeable and not at all pushy. I have my choices of vehicles down to two and will be back to buy one from this particular sales person. She must be quite an assett to your car lot.Thank you Diane.

Jordan17

Aug 12, 2016

After graduating from College I finally decided it was time to update my mode of transportation, and celebrate by purchasing a new car. I started my search at Walker's Renton Mazda and worked with Roman who helped me identify the Mazda CX-5's that were in my price range. Roman was very informative, and wasn't pushy at all when I was car shopping. He let his products do the talking. I drove a Mazda that I really did like, but it was only my first stop of the day so I was off to keep looking. After driving around 20 different cars, it was clear that the Mazda I first drove was my favorite.When I returned to Mazda that car had sold and I was bummed. I was directed to Peter and his manager who helped me again find a car in my price range, that had the AWD I was looking for. Peter let me drive the CX-5 home to show my parents, and let me keep it for a couple hours while I finalized my decision. When I came back ready to make my purchase it was a quick and easy process resulting in a great deal on my trade-in, and a happy customer. Peter was very helpful and I really appreciated the freedom I was allotted to make the decision on my own without having car facts shoved down my throat.I was very happy with Walker's Renton Mazda, and will definitely recommend for my friends to shop there.

Quilter

Jul 30, 2016

Very knowledgeable staff and excellent products in a beautiful showroom. We felt like we were with friends who genuinely cared about us and our needs. This was our best experience in 35 years of car buying.

Cottadrums

Jul 3, 2016

The sales-team were great. It began with internet-sales specialist Selena Ayala working with me and she was fantastic to work with. Very personable and very professional. I also interacted with Myriam Alladen who also, was great. Upon arriving at the dealership, I was introduced to Trey Castles (part of Myriam's team, if I'm not mistaken) and from the test-drive to post-finance, made it smooth and easy. Again, both very professional and very personable. Those three make a fantastic team, in my opinion.

Emma Hefton

Jun 26, 2016

Diane found a way to get us our car with the right payments and made sure our experience was top notch. She is honest, kind, and fun to do business with. I highly recommend her.

gophernut

Jun 26, 2016

I don't even know where to begin with the review. So here goes.I went in to buy a car at the beginning of May and was initially told that the car would be delivered in a few days. Our delivery was delayed about 2 weeks because of a recall on Outbacks. At no point during the wait did the dealership call me to say things had been delayed. When our car FINALLY delivered we setup a time to sign the paperwork. We arrived at the scheduled time, and our salesman was busy with another couple so we had to wait 40 minutes. When the salesman got to us, the finance office was busy so we had to wait another hour. When we got to the finance office we signed the paperwork and realized they had given us significantly less than what was agreed upon a few weeks ago for our trade ins. We (of course) didn't realize this until we were driving home. Then, after all of this I got a call from the sales manager. It turns out that they SENT US HOME IN THE WRONG CAR! Meaning we have to spend another hour later in the week to drive back to the dealership, sign the new paperwork and pick up the correct car. To attempt to make up for this, the sales manager offered to put some money towards a few after-market modifications, which was a great gesture. Unfortunately he didn't inform the service department about that for two additional weeks, so when I tried to schedule a time to get the services done, they had no idea what I was talking about. To cap things off, less than a month after getting the car, before we even made our first payment, I was driving it when I heard a "pop" and looked over to see a 6-inch long crack forming in the windshield. Now I'm not dumb and I know the difference between the pop that I heard and the noise that a rock hitting a windshield with enough force to immediately form a large crack. When I called the sales manager to explain what happened, he essentially called me a liar and said he'd never heard of a windshield having a flaw and cracking.

Suzanne Banchero

Jun 19, 2016

Our sales guy John, was great to work with. He was patient, informative and we feel he helped us get the most bang for our buck. Miriam helped us become comfortable with all the technology. She was great. We wouldn't go anywhere else for a Subaru. The whole experience was pleasant and now we have a new Forester and a great team to back us up. Thank-you Walker Subaru of Renton!

Pamela Mueller

Jun 18, 2016

I enjoyed my experience with Walker Subaru, especially my consultant Elaine Mariner. She worked really hard to help me find what I needed, and I loved the fact that she emailed me several times with information on vehicles that pertained to what I was looking for. Elaine is very honest, and up front. And for a sales consultant that meant a lot to me. And she went the extra mile to listen and find everything that i needed/wanted in a new vehicle. I will be telling my family and friends about Walker Renton Subaru, and how its a wonderful place to buy a car.

Sam777

Jun 16, 2016

Walker's Renton Subaru in Renton, WA is THE WORST dealership I've been to. I was purchasing a Pre-Owned 2015 vehicle and the salesman (Brian Gabel) was so rac!st in front of everyone in their lobby. It happened in front of the managers desks. All I asked is that since I am paying for the vehicle out right with my trade-in why you have to run my credit. His reply was: We want to make sure you are not a terror!st. How offensive is this. He had Kailee another sales person being trained who was also helping us and she couldn't believe Brian said that :(I will never suggest anyone going to this dealership where they have sales people like this. His manager Rick was made aware, another gentleman Jamal walked over to apologize, the head guy Glen had pretty strong tone against me as well.The sales lady who was originally helping me said that he (Brian) has done this to other customers of not my color but she was shocked too (in Jamals presence). Very bad customer service, very bad behavior, worst place to buy a car. Ill make sure anyone that I know get to hear about this. They just cant put their act together.

Kevin McCaffrey

Jun 14, 2016

I bought my new Subaru Impreza at Walker's Renton Subaru. The staff was great! I worked with James Willis, Trey Castle and John Walls. They were all highly professional and extremely helpful. I would recommend this dealer and these representatives to anyone.

DeputyJones

Jun 11, 2016

I had just sold my car and knew what car I wanted buy. I found a 2014 Mazda CX-5 on Walker's website. I called the dealership about a Mazda CX-5 and Luther offered to pick me up in Seattle, which was very helpful. The process of purchasing the vehicle was very easy. James in finance was a fellow music enthusiast, so we had plenty to talk about. Luther and James stayed until 11pm to help me walk away with the car that night. That saved me several Uber rides to work and back the next day. I perceived that both of them were honest and not trying to sell me on something. It was brought to my attention that the car had been in a rear end collision and that the title was clean. The next day I discovered a few spots where the repair was noticeable. I contacted Luther and he arranged a time for Tom, the body shop guy, to correct the issue. I didn't pay a dime to have this done, and I am very happy with the result. They really do want their customers to be happy. Thanks guys!

Candy Girl

Jun 10, 2016

When I called Walker's to let them know that my 97 Outback overheated I spoke to PJ in Service. He told me they were booked but to bring in my car and they would get to it as soon as possible. It was towed to Walker's that afternoon and they evaluated the problem quickly. It was PJ's job to break the sad news to me. It was a very expensive repair and since the car was 19 years old, I had to determine if it was worth saving...the decision was mine to make. I decided to look at new Subaru's.PJ walked me across the street and introduced me to Diane. It was 84 degrees that day but Diane and I covered a lot of territory on that lot. I drove a red Impreza and loved it but I missed the spaciousness of my Outback. The following day, Diane was kind enough to pick Mom and I up and we drove back to Walker's. After I drove a Forester, I decided that was the car for me! After signing papers for my new car, Diane helped me remove personal items from my Outback. She programed my cell phone into my new car and reviewed all the bells and whistles (but I still have a lot to learn).I would certainly recommend Diane Baldwin. She's kind, compassionate and personable. All of these qualities are very important to me. I was not planning on buying a new car that day but I'm so glad I did.

Kerry Dolan

Jun 4, 2016

I researched for about a week test drove several cars & the winner was the Crosstrek Premium manual transmission. I went to one dealer seemed friendly enough however would not meet my price & I would have to wait until the end of June & this was end of April. I received an email via my Company benefit hub from Lina at Walkers Subaru. From the get go she was on the ground running I wanted the Crosstrek Premium with a manual transmission in Desert Khaki, we negotiated price perfection. She needed to order the car as manuals are as popular & told me it would be here last week of May first week of June. I got a call from Lina on June 1st "The car is here I am in Lynnwood I can pick you up & take you to Walkers at 6; does that work for you?" OMG Great; off we go. Paperwork easy, she went through the entire car explaining everything about how it works. She helped me add my phone contacts & set up a couple of radio stations. This goes down as one of my Favorite experiences in life & I'm 62. Luke you got the car here on time & gave me the vin # when Lina was out of town. Lina You Rock as a conscientious salesperson!! Rania thanks for your Game of Thrones insight. Mike you know your finance. Buying a car should be Fun & it was.Thanks,Kerry Dolan

Seals

May 30, 2016

We appreciated the quick response of both Mark and Myriam to our email communications. We were working with three dealership and the pricing of the car was equal, so the factor that we used to decide on which dealership to buy from was service. The final purchase at the dealership was made pleasant by Myriam. We recommend Walker's Renton Subaru to all.David and Melinda Seals

J4

May 20, 2016

We were well treated, professional & friendly. We had not intended to purchase that day but it fell into place. Car was available very quickly - we took possession the next day after purchase. Review of the car was thorough as part of the turnover. Mike our sales person has followed up multiple times.

dswats818

Apr 29, 2016

Sales and Finance both helpful and easy to work with. Told them what I wanted as far as options and colors and approximate payment and they quickly met my need

bradkara

Apr 27, 2016

The most pleasant experience I've ever had at a car dealership. Trey was honest and upfront - I didn't feel like I HAD to buy something.

Neal O'Neal

Apr 23, 2016

My wife and I bought a 2013 Outback from this dealership. I thought it was a good quality car that doesn't cost an arm and a leg to own and maintain.Apparently, that is not correct. The service center is constantly charging very large amounts to "check and top off fluids" or is always asking us to change all the fluids or get new brakes or perform some other maintenance that is dubious in its need.If I let them do all they say is needed to be done then these cars are lemons or at least a car that needs constant care. Maybe a BMW is cheaper!?!Maybe the dealership sales and the service center should get together to determine whether they are selling expensive to maintain cars or "good buys". I wonder what Subaru USA will think about this conundrum.

Junbeleth31

Apr 21, 2016

Worked with Myriam Alladen at Walkers Renton Subaru.She gave us excellent customer care from our conversation and the test drive.We will be recommending her to friends and.family when they are ready to purchase new vehicle...

wdc

Apr 21, 2016

Bottom line is I am very satisfied customer that purchased a new Forester through the Costco Auto Program at Walkers Renton Subaru. Started out as fairly good deal but it only gets better. The Costco Auto Program price is supposedly around $300.00 below dealers invoice price. Upon further research I found the same vehicle selling for $1000.00 less to the surprise of the Costco Auto Program Dealer Representative, Trey Castles. Trey was curious and did some additional research to determine how a competitor could be selling the same vehicle(s) so far below the Walkers Renton Subaru/Costco Auto Program negotiated price. He discovered and I verified the dealer advertised price was incorrect; however the competitors actual selling price was still below the Costco Auto Program price. In the end, we settled on the lower price of his competitor plus another $212.00 discount. So, overall great relations with Trey and would highly recommend Costco members giving him a chance to offer you a very competitive price on a new Subaru. I met with the Finance Manger, Lap Nguyen to finalize the deal. Decided to purchase the Extend Warranty Program and also the 36K Maintenance Plan. After reviewing the Extend Warranty Program details I decided to cancel it 2 days later. Lap handle the paperwork with no sells pitch as to why I should keep the Extended Warrantythe way it should be. Overall, very professional experience with no BS sells pitch. Highly recommend Walkers Renton Subaru and their Costco Auto Program Representative, Trey Castles.I have purchased 5 new vehicles over the years and this by far was the best walk away experience I have ever had. However, do your homework, its worth it!BTW: When you pull into the parking area dont let the appearance of a line of sales personal intimidate youthey are friendly and will assist you to get to Treys office.

Ed Guerena

Apr 19, 2016

We worked with Diane Baldwin at Walker's Renton Subaru. She made the purchase easy and without stress. We always felt she was on our side the entire time. She is the nicest dealer agent we have ever worked with.Thank you Diane for your professionalism and expertise.

Elliegrl

Apr 12, 2016

Maddy gave excellent customer care from our initial phone conversation, meeting her at the dealership and the test drive. Post sale her attention to detail was great. I had a question after sale and she took care of it no questions asked.

Geerenza

Apr 7, 2016

They said I'm approved, then went to finance then they said needed a co-signer, had my mom co-signed, agreed on numbers, went to finance & signed papers. 4 days later, they called saying banks didn't approve & they wanted to car back. I dont understand why they let things like this happen. Why do they even let you take a car home then call you a few days back saying you have to return it. We had to go back 4 times. Time wasted, credit pulled multiple times. I had to go straight to the dealership to return the car after getting released at the hospital. Manager called ! Said they said to take it back to the dealer & they will swap it with another vehicle & when we got to the dealer, he made it seem like he's doing us a big favor by trying to get us approved on a lower amount vehicle, but they should be doing it in the first place since theyre the one who made a mistake. I just cant believe this happened. They gave me assurance that I will get approve no matter what right when I walked in to check the car I want. Sales rep even said I didnt need a co-signer AT ALL just basing on my credit. I just had a c-section 2 weeks ago then admitted again at the hospital 3 days ago & this is what I dealt with. SUBARU PEOPLE, please don't let this happen to anyone in the future. It's really not a fun feeling....

Laurensd

Apr 6, 2016

When I first came to Walker's, I was immediately greeted by Diane, quite possibly the nicest saleswoman I have ever met. I told her what I was looking for, an impreza with a very moderate lease, and she went to work. Not only did she find and secure the exact model, color and transmission that I wanted, (which apparently is incredibly hard to come by) but she also bent over backwards to work the numbers so I could have the lowest possible payment within my comfort zone. No pressure whatsoever. She took the time to go over and explain absolutely everything leaving no stone unturned, and didn't push me to make any decisions I wasn't comfortable with. So, if you want a truly honest and comfortable car buying experience with no sleazy gimmicks, I highly recommend you visit Diane and the friendly folks at Walker's. You won't regret it!!!

Greg L.

Mar 31, 2016

This dealership informed me that their owner had approved my deal - and confirmed that all was well. On the fourth business day, I was called and informed that no, my financing had not been approved and they were still trying to close the deal. I became worried and contacted my sales person, Nick, who informed that all was well and this was merely a formality. The next week, after having had the car for nearly 10 days, I was called by another staff in finance to tell me that they had finally closed the financing and now, I would be paying $200 more per month! Unbelievable scam going on here. I promptly retrieved my current lease and am in the process of buying a Toyota instead - and, because they (Toyota) didn't want me to go through what I just described, they assured me I was approved then and there on the spot. Shop around, there are ethical and upstanding dealerships out there; this isn't one of them.

weekender

Mar 28, 2016

I purchased a used MX-5 Miata at Walker's Renton Mazda. My experience was excellent through out the entire review and purchase process. Highly recommended.

Jeramie6987

Mar 26, 2016

My total car buying experience was perfect thanks to Diane! I will definitely be working with Diane again when it comes to getting my next Subaru, and I will be recommending her to friends and family when they are ready to purchase/lease a new vehicle. Thanks Diane!

shermv

Mar 21, 2016

Bernie Hardtke was a great to work with! I would highly recommend contacting him if you are considering the purchase of a Subaru. He was very friendly, "soft sell", knowledgeable and worked to get us a very good deal on a new Subaru Legacy.

Moos Legacy

Mar 20, 2016

Trey, was courteous, objective,sincere and extremely knowledgeable on the questions we asked about the 2016 Legacy Subaru. I have had previous experiences in my adulthood with sales personnel that all I wanted to do was take off running and not look back. Trey was the exception, he made my wife and myself comfortable and at ease the whole time. lUpper managment give this man a raise or a Cruise!!

K. Roseta

Mar 17, 2016

I was in the beginning stages of looking for a safe, small, and efficient vehicle to replace the ancient car with 200,000k miles my wife and I inherited. Trey Castles at Renton Subaru called me back the same day I sent my emailed inquiry about a Subaru CrossTrek. He was pleasant and calm on the phone, and in the next 20 minutes, he had helped me figure out that leasing was the best option for my wife and I and that the Impreza was probably a more realistic vehicle for our price range. Because he spent so much time with me on the phone and because he did not pressure me at all, I set up an appointment to come test drive an Impreza within the week.When my wife and I arrived for the test drive, Trey was incredibly courteous. He spent upwards of an hour with us. Three things about Trey stood out. First, he listened to us. Second, he was able to crunch some preliminary numbers and give us ballpark estimates for our lease payments on two different Imprezas (same car, with two different trim levels). After our test drive, we were able to go home equipped with the financial information that we needed in order to figure out if the Impreza was in our budget. Third, he was incredibly responsive. He maintained the perfect amount of contact with us during the sales process to keep us apprised of the cars arrival date and to answer our questions.We leased our 2016 Impreza from Trey on March 13. It is the first new car we have ever owned, and my wife and I couldnt be more excited. Not only did we get the car we need and the car that best suits our lifestyle and budget, but we were able to lease it from a truly exceptional sales individual. We are deeply grateful to Trey, and to the rest of the crew at Renton Subaru, for making this leasing process smooth and stress-free.

Maski

Mar 15, 2016

We contacted Joel Carlson by phone and got the deal started. Joel followed through with everything he said he would. When the new car arrived at the dealer and we went to pick it up the promised deal was honored, no hassles. The new car was clean and ready to go. Finalizing the paperwork with Lap was also an easy no hassle/pressure experience. Good Job Fellas...

Baseball Dad

Mar 14, 2016

I just purchased my second Subaru from Joel and it couldn't have been a better experience. I bought an XV Crosstrek from him two years ago and he was great to deal with. Recently, I found that I just couldn't do without the new BRZ. I found the one I was looking for on another dealer's website but called Joel and because he is an absolutely professional, honest salesman. I told him that I really only wanted to buy from him and asked if he could take a look at the car I wanted. He worked a great deal for me with fantastic trade-in on my Crosstrek, and two days later I drove off with the exact BRZ I wanted. He even arranged to have it picked up within less than 24 hours from a dealership two-hundred miles away - no joke. The financing, management, and service folks are are great to deal with, too. When it's time for my next Subaru, I'll undoubtedly be calling Joel.

sharmaprateek10

Mar 7, 2016

I bought a used Mazda 3 from there and it was a great experience overall. Luther, our sales representative, was great and he was very helpful. He answered all the questions I had since it was my first car. Because of him and Amir, I got the car I wanted at a reasonable price. I highly recommend Walker's renton and to find Luther if you are going there to buy a car.

Dwest

Feb 29, 2016

This place is the best!! Customer service was outstanding. I told the sales rep exactly what I needed in my vehicle and the monthly payments that I could afford. Guess what, Subaru dealership delivered exactly what I asked for...and it came with a bow on top. Love my new forester!

Spook85

Feb 27, 2016

Sales to service to parts, Walker's Renton Subaru has it dialed in! See Brent Tarlton, Nick Hallock or Rick Sutorius if you want a true advocate on the sales floor. Thanks guys!Jeff S.

First time Subaru owner

Feb 26, 2016

Based on past purchases, I can't believe I'm giving a car dealer a 5 star rating. But Brent really made it a great experience. He was well informed, and we had a lot of questions! If he wasn't sure of something he got us the answer. I wasn't 100% sure on which vehicle I was going to really like, and he talked us through the choices. I didn't feel pressured - and that's important.

Denny

Feb 24, 2016

Salesman, James Willis, Worked with us to get us the exact car that we wanted. He patiently explainedall the features we wanted and some we didn't know we wanted. He worked with us to get us the best price possible. He made the process seamless and easy. The Subaru Forester Turing was in and ready when he said it would be. This is our second Subaru and we Love it. It is a joy to drive. We are not used to loving our cars, or our dealers. Walkers is great. It was worth the drive from Lake Stevens.Denny A. Renandp

Kristin

Feb 23, 2016

Michael made my car purchase nearly painless. He is knowledgeable, pleasant and very straightforward. I hope the dealership values his work ethic as much as I appreciate him. Also had an excellent experience with Tiffany Brooks, the Finance Manager, when it came to the paperwork.

akbriz

Feb 22, 2016

We worked with James at great length before actually purchasing the vehicle. We were looking for a very specific Subaru Forester, and already had a very reasonable estimate from another dealership. Not only was James able to beat the price on our custom order, but he was very good about communicating with us throughout the entire process and helping us before and after we purchased the car. I would highly recommend James and Walker's Renton Subaru for anybody looking to buy a Subaru. The entire process was pretty painless and everybody was very helpful. The hardest part was waiting for the car to arrive!

Heather Powell

Feb 21, 2016

I was very pleased with the help and support that I got from Chris while picking out my new car. I am very satisfied with the purchase that I have made and would gladly come back in the future. I would also recommend this dealership to friends and family. Thank you again Chris and the Renton Mazda team.

Impreza123

Feb 19, 2016

Brent was knowledgeable, kind and patient. I walked into Walker's Subaru convinced I would not be able to purchase a new Subaru, and walked away having purchased a car that I absolutely love. As a Subaru owner himself Brent was able to thoroughly answer my questions and concerns.

JM

Feb 8, 2016

This is my first Subaru and I am so impressed with the car itself, the safety features, and the whole buying experience. I have purchased seven cars over my lifetime and I postponed looking for a new car because previously there was such high pressure and intimidation, especially for a woman. It was so much better this time: friendly, knowledgeable, and absolutely no pressure at any time. I highly recommend Trey Castle and Walker's Renton Subaru.

sandyhartman

Feb 7, 2016

We were very satisfied with the purchase of the car. The sales and finance employees were very helpful and professional. The whole process went smoothly.

joan

Feb 4, 2016

Bernie Hardtke was very professional as he took us through the process of buying our first Subaru..No pressure We liked that. He explained all the new features of the car and the safety concerns we had. He was very helpful from beginning to end.

T

Feb 4, 2016

Jamal was very helpful and knowledgeable. He showed us the cars we wanted to see, gave us the options we wanted without being pushy and was just a nice guy.

Laura C

Feb 2, 2016

I went to Walker's just to get information, not to get a car. But Jen Amato provided all the information I needed that other dealers were not able to. Then I knew I was dealing with the right person to get a car. I was indecisive and took very long time to figure out what I wanted. Jen Amato was very patient and was able to help me find 2016 Subaru Legacy which I absolutely love! She set up everything and followed up with me afterward to make sure I was still happy. Go see Jen. She will take good care of you.

brownlowt

Feb 1, 2016

My husband and I bought our first Subaru last week and had a great experience. We worked with Diane Baldwin who was extremely helpful and made the whole process much less stressful that I was expecting it would be when buying a new car. I would definitely recommend working with Diane at Walker's Renton Subaru.

mendresen

Jan 16, 2016

Wa sat down with Joel to buy a new Outback. Joel fully explained the features and the options without pressure to chose any additions. He then brought in his Manager, Rick, to go over the purchase price. It appeared to be very competitive but we felt we needed to do more homework before deciding. We went home and, after checking online to determine that the quote vas very competitive, called Joel back and said we would like to order the car. When we came back to finalize the sale, Joel had us meet with the in-house financial person. He explained the various protection and extended warranty options,again with good information but no pressure to buy. Our car arrived about six weeks later and Joel instructed us on the various features of the car. All in all a professional and relaxed experience. This is the second Subaru we have purchased from Walker's. We can recommend Joel and Walker without reservation.Mark Endresen

safe555555

Jan 14, 2016

We went in knowing what we were going to buy and used the internet services to research and select what we wanted, so the car selection was easy. Mark Jacoby was helpful and knowledgeable and took us through a short selection process. Things were great until we went through the financial part with Lap Nguyen. Selecting the warrantee and extras package was presented in an unclear manner (and a very poor explanation offered), which ultimately jacked up the final sale price by thousands of dollars. We had to stop and redo the purchase contract. I was uneasy that he was having us sign all other paperwork before we'd even seen the final purchase contract. It is clear that buyers absolutely must know what they are doing before signing on the dotted line.

Carol_Fisher

Jan 10, 2016

Joel was an absolute treat to work with. I came in looking for a Forester, and Joel was able to help me find one that fit my needs exactly. There was never a feeling like my time was being wasted, and knowing that I was a female shopping for my car solo, I was originally intimidated. Joel did not make me feel at all insecure or manipulated, which is something I struggle to avoid feeling in a car dealership environment, I really felt like he cared about getting me the best fit. Being realistic is important for someone willing to spend money on a new car, and there was never a time I felt that Joel was steering away from a price I couldn't wrap my head around. Everything during the sales process was explained clearly, and I left a happy new car owner. I can tell Joel is a good man, and he would be the best choice for anyone to assist in purchasing a Subaru.

Renton, WA

Jan 7, 2016

My sales agent heard my requests and only showed me the cars that met my requirements.The paperwork process was quick and he kept me informed of the staus along the way. He explained the features of the car and how to use them before I drove my new car off the lot.

Suzanne

Jan 1, 2016

Roman listened to what I was looking for and lead me to the perfect car for me. He didn't waste my time and knew I wanted to get out of there fast. I knew what car I wanted and he went right to work to make it happen. I really appreciated it. No hassle, no bull, no wasting time. I had a very positive experience and appreciate the professionalism.

Christopher

Dec 27, 2015

Very personable, enjoys a laugh (meaning he has a great sense of humor), and walks you through the ENTIRE experience. We covered just about every detail in the purchase, and I was step-by-step walked through all the controls of the car. It felt like my personal interests/situation were entirely cared for, not just taken into consideration. Mike is most definitely the man to go to!

ranillom

Dec 14, 2015

Excellent service from Myriam Alladen. Highly recommended dealership. Car buying experience had a little stress towards the end, but was rectified by management. Extremely satisfied with auto purchase.

Spook85

Dec 10, 2015

I rarely use superlatives and especially not those of an illiterate and ungrammatical nature but, this was the MOST BESTEST car buying experience of my life. Hands down, bar none. Not only were these two gentlemen (meant in earnest) knowledgable, professional and courteous but they are truly Subaru ENTHUSIASTS! A co-worker sent me to Walker's as he goes on and on about their service department and I'm glad that he did. If the buying experience is any indication of the level of service after the fact, I'm sure this will be a very long term relationship. Thank you brothers, my mom will be so happy...Thank you for all of your help Brent and Rick and keep up the good work!

niteirene

Dec 2, 2015

There was no rush and no high pressure. It seemed that Walker's wanted my experience to be a good one. I felt like a member of the Subaru family.

Shaun L.

Nov 16, 2015

Recently purchased a used vehicle for my son. I am a very particular and detailed customer. Dorion and the team took the time to address all of my concerns prior to the purchase and really went above and beyond to ensure I was satisfied after the purchase. I have two other sons and I will definitely start with Dorian and Walker's the next time I need a used vehicle.

Amr8889

Nov 14, 2015

I shopped around for a quality used Subaru for a long time. I called Walkers Renton Subaru to see if the car was still available and spoke with Ron Smith. Ron was very friendly and informative. The whole experience was fast, friendly and easy. There wasn't that back and forth, time consuming process we all have become accustomed to. We actually enjoyed the experience, and Ron was funny and outgoing. I would definitely recommend this dealer, and ask for Ron.

Wills1975

Nov 9, 2015

The guys here are laid back and not pushy like most dealerships. Luther our sales person was very helpful and polite. Will be a loyal customer from now onwards.

Steve&Margaret

Nov 6, 2015

I was unsure of what kind of new car I wanted, but after seeing the Forester and experiencing the features, I knew it was the best car for us. Trey Castles made the shopping experience very easy by making sure we knew about the Costco program and answering all our questions patiently and clearly. We felt very comfortable with the process.

Alena

Nov 6, 2015

I have purchased a 2015 WRX then traded it in for a 2016 STI from Walkers Renton Subaru and Diane Baldwin was my dealer. She is seriously the best! I am so happy with my purchase!!

SubaruDriver_2013

Nov 4, 2015

I bought my first Subaru two years ago from this dealership. The process was effortless and I was extremely happy walking out the door. Since then I have taken my car to the service center for all oil changes and repairs. I specifically deal with PJ in the service department. He is knowledgeable , professional and always goes the extra mile to make sure that I am taken care of. If you are looking to service your Subaru, I highly recommend going to PJ.

Magic eyes

Nov 2, 2015

I have purchased 2 other Subarus at another dealership. This was the best of all. Diane Baldwin went over the top to find what I wanted in a new vehicle. She was so pleasant and attentive to every detail and not only proactively called me, but promptly returned my calls with such a friendly manner. I have not been treated this well at any other dealership. The finance businessman was very friendly and not pushy , and made the finishing touches fun.

happycamper

Oct 19, 2015

They respected me when I told them what I wanted. They let me know what options were available without pressuring me. A pleasnat and efficient experience.

donandgrace

Oct 14, 2015

Myriam Alladen made our experience very pleasant and easy. We wanted the Costco deal and wanted a fair trade in for our old car. We knew what we wanted and she help us achieve our goal!!!

Bluebaru

Oct 10, 2015

From our previous experience buying a new car, this was the quickest and no hassle. We got the car that we wanted, a Subaru. It was either a Crosstrek or Forester. My wife wanted a Crosstrek, but I've always wanted to get a Forester.

megan_booth

Oct 9, 2015

12/13/15 Update: Just wanted to make an update. After daylight savings I couldn't figure out how to get the clock to update. I sent an email to James Willis and not only did he send me information to try out, but let me know if that doesn't work he can walk me through it while he navigates the menu at the dealership. Very friendly, fast and professional response even though I bought the car a few months ago!Initial Review on 10/9/15My first new car purchase and couldn't have asked for a better experience and car!Received a True Car bid from James Willis at Walker's Renton Subaru on Sunday, 9/27. Went in to "just take a look" because I thought I'd end up buying from another dealership...but after meeting James and hearing how knowledgeable he was about the car and features we were test driving, I knew this was the dealership and the car.During the test drive, James was able to describe and demonstrate all the features of the 2016 Forester. He wasn't pushy at all. He was pleasant, professional and courteous. I have to say I thought it was going to be tiring and long, but this experience was great. Even my husband was impressed with our experience at Walker's Renton Subaru and James. I was very happy with the test drive and car, but it was AFTER I purchased my car that I was blown away by the dealership and most of all James Willis. We ended up putting a down payment for the car Sunday and came back Monday to complete the purchase.I have to say, it was late by the time we finished the paperwork and payment. I thought they'd just give us the keys and send us on our way when we were done.But James stuck around and sat in the car with us after everything was done and made sure we knew where everything was and how to operate all the features (It had to be 30-45 minutes). During the test drive, James had explained that the dealership had removed the navigation cards due to a previous experience where the cards were getting stolen. They give the navigation cards to owners after it's purchased. We actually forgot to ask about it, but he remembered before we left. He helped me setup my bluetooth and phone, radio and audio, etc (went way above and beyond). He answered all our questions and even setup the manuals and books to make it easier to find information. He discussed the apps we can download for our smartphone to talk to the car and also went over how those are setup. It was a very pleasant experience and I ended up with a car I LOVE! I felt like we paid a good price (When I went online I saw we got the Touring with some great features, but for the price of the Limited with the same features). I'm VERY happy with the dealership and James. If you go there, make sure and seek James Willis out. Very thorough and spends the time to make sure you get the car you want and that you leave knowing what the features are and how to use it, as well as the tools to get the info you need.Finance: We worked with Lap Nguyen for the paperwork and payment. He was a fun and pleasant person to work with. Made things easy and fast. Personable and laid back (Hope he has fun on his Mexico trip!)

musicman

Oct 7, 2015

WE WERE COMFORTABLE WITH DIANE AND SHE WAS STRAIGHT UP WITH US. WE ARE HAPPY WE DECIDED TO BUY OUR CAR WITH SUBARU. COREY at MARILYNN BEITO

Annie

Oct 4, 2015

Thank you Diane for a wonderful experience yesterday. You are very helpful. I knew what I was looking for and you take time to find one for me. I'm very satisfied with your service.

chan1982

Sep 29, 2015

I was interested in pre-ordering a 2016 Forester XT so I e-mailed Walker's Renton Subaru after visiting 2 other Puget Sound Suby dealers. I was quoted a very competitive price from Eastside Subaru but wasn't happy with their sales staff. I was very specific and up front about the fact that I wanted to pre-order a white 2016 Forester XT touring (not yet released) but the sales staff was persistent in trying to push me into buying one of their remaining 2015's. After emailing Walker's Renton Subaru I quickly received a response from internet sales consultant Trey Castles who was able to get me an excellent price on the exact car I wanted. I went to meet him that evening to put down a deposit so he could pre-order my car. A few weeks later my car arrived and we worked out the financing details. Trey was super easy to deal with and did a great job showing us all the features of the car. This was by far the easiest hassle free car buying experience I've had and I highly recommend Trey Castles at Walker's Renton Subaru.

tday0714

Sep 21, 2015

The dealership was clean and inviting as well as the staff. In particular Dorian. A very nice young man that helped us through the car buying process... with is always a pain in the butt. The only thing about the experience that was not satisfactory was they made no attempt to tell me about the tailights. I should have checked it myself but i digress. I had no running night time lights. Or left rear blinker. Please check your vehicles thoroughly and at least have enough respect to the buyer to make them aware. In all good car good price!

lighthousegal60

Sep 13, 2015

Carlos Garcia, the Walker Subaru Salesman assisted my superbly through the process of purchasing my second Subaru Forester. He was polite, respectful and did not high pressure me at all. He was knowledgeable of the car and the buying process. He worked hard to make sure I was a satisfied customer. I made an appt with Carlos after telling him the options I wanted on the vehicle both the deal breakers and the not so important. Subaru in the best car made and the Forester is my favorite.Walkers run and honest business who delivers a top line product. They treat their customers both in the sales room and the service center with courtesy and respect..

IreneW

Sep 7, 2015

Upon arriving at the dealership Joel was the very first person to greet me, right away I felt I could trust him. He was patient, funny and kind. After talking about what I was looking for in a car and my price range he showed me all my options. My credit was a challenge but Joel went out of his way to ensure I went home with a car same day. I could not be happier with how the experience went and would recommend not only Renton Subaru but Joel to anyone looking for a new or used car.

First Subaru

Aug 30, 2015

We reserved an appointment ahead of time with Mark, knowing the models that we were interested in viewing. Mark greeted us and discussed all of the options available, including some we had not been aware of previously.We bought a car from this dealership because the price, process, and service were all better than two other local dealers and one online dealer from out of town.

akasuncion

Aug 29, 2015

I felt very well taken care of as I shopped. You can definitely tell that customer happiness is a top priority. I appreciated that Chris took the time to make sure we found what I really wanted and made it fit into my budget.

Love my Forester

Aug 28, 2015

We haven't purchased a car in 13 years. I was sad to see our old ')02 Forester go but I absolutely LOVE the 2015 Forester! A lot has changed with the car but it feels like the best all weather car I've ever driven. I thought I could try a different type of car but my heart will always want to own a Subaru.Ron our salesman was professional and answered all our questions. If we need another car I would definitely want Ron to help us!Many Thanks to you Ron!

missanna898

Aug 22, 2015

I went in to buy a used car. Shane was my salesperson and he was amazing. He gave me the space I needed to look around and think. He gave me good advice and was very friendly and patient.

rozaisapeach

Aug 21, 2015

No hassles. Got what I wanted. Ron was very friendly and and engaging. Staff has been great as I navigate all of the bells and whistles of my car.

Dinesh

Aug 15, 2015

It was good in the beginning with Mark and James W, but later during the negotiation and discounts one of the sales manager (Rick) was rude. I would have appreciated if he would have told me that this is the final price we can offer, but his behaviour was like he is doing me favor by selling that car. Then they offered/asked me to book a car which is at some other dealer location by paying $1000, without seeing the car.

Sanju

Aug 14, 2015

Horrible experience while buying Subaru legacy!!!It was good in the beginning with Mark and James W, but later during the negotiation and discounts one of the sales manager (Rick) was rude. I would have appreciated if he would have told me that this is the final price we can offer, but his behaviour was like he is doing me favor by selling that car.Then they offered/asked me to book a car which is at some other dealer location by paying $1000, without seeing the car.

avillaruel

Aug 4, 2015

I went into Mazda Renton as the first dealership to browse for a new car. My friend referred me to Chris and he gladly helped me choose which car I want. He was very friendly and extra gracious when helping me out. My mom also liked him a lot, which is very rare, especially when it comes to dealerships. Chris knew exactly what he was selling and his customer service was exceptional. Thank you, Chris, for my (new) used Mazda 3! I'm a very happy girl!

Customer Rich

Jul 30, 2015

From the manager, Manager Glenn Chandler to our sales person Diane Baldwin to the finance manger Lap Nguyen we received outstanding service. All were very thorough and not pushy so you did not feel pressured. They really beleive in the product they are selling and it shows. I would highly rate my experience at Walker's Renton Subaru.Rich Cannon

suv john almonidovar

Jul 29, 2015

Great service throughout the transaction! Very understanding while I was picking colors and options. Also it was helpful to have a training session in the car! He also let me test drive the car.Thanks!

marilyns review

Jul 27, 2015

I called Walker Subaru and spoke with Mark Wilson. I did not feel pressured....I was anticipating this when I called. I was pleasantly surprised when he made me feel comfortable talking about Subaru's

Moosey2234

Jul 18, 2015

Great service throughout the transaction! Very understanding while I was picking colors and options. Also it was helpful to have a training session in the car! Thanks!

jhredsox

Jul 3, 2015

Just purchased a 2015 Subaru Impreza from Walker's and it was a very smooth experience. Everyone I worked with was very nice, especially Rick Sutorius who answered every question I had and didn't try to oversell me on things I didn't need. Would highly recommend buying from Walker's and working with Rick.

avalanchevm

Jun 28, 2015

I purchased a vehicle from these guys a little over a week ago. Overall sales experience/test drive etc was pretty good. Dealt with Rick and Brandon, ended up leaving with the vehicle and was happy with it. At the time of signing the contract, I wrote a check for about $5K and we did finance through my bank for the remainder. Mike (the finance manager) wrote everything up and I was on my way.Drove the car the first day and the second, and then had to leave on a business trip for the week. Got back, and there was a service employee (Mark) at my door. He said that they didn't have the down payment I had given them. I had a brief conversation with Mike again and he asked me to check and see if it had cleared my bank, maybe the paperwork just got messed up or something. I said fine, I'd do that and then call him back.So I call the bank. Check never cleared. OK. I go grab my checkbook and locate the carbon copy of the check I wrote and gave to Mike. Call Mike back an hour or so later, but I get the front desk, who tells me he's busy and they leave a message. Mike never calls me back.The next day, I go in for some dental work. I come home and Mark is at my door again and Mike is calling again. This time they're here to collect the car. Mark has me talk to the owner, or general manager, or somebody high up, who launches right in and begins berating me the second I get on the phone. He tells me I never called them back or followed up and I never gave them the check etc etc etc. I tell him that is untrue, that I had given them the check and even had the carbon copy in my checkbook, and was willing to give him another check right then and there. None of this mattered to the guy, who only took a more aggressive tone and tried to lecture me about being responsible and so forth. The whole time I'm trying to argue with him while half of my face in numb from the dentist still and I'm thinking that a little bit of diplomacy could solve this very easily. Instead I get to deal with abusive language from the manager/owner whoever that no customer should ever have to deal with.Last time I shop here, that's for sure.TL;DR -> owner called me up and cussed me out because he lost the check for my down payment. xxxxxxxx.

kvs

Jun 22, 2015

My 2012 Subaru Impreza was coming off lease. I had purchased it a Walker's and so when it was time for me to decide to replace or purchase, I went back to Walker's to determine my options. I ended up trading in my 2012 for a new 2015. Walker's made it extremely easy. I worked with Aaron Wilmot who was very knowledgeable and professional to work with. He worked with the sales manager to get me the deal I needed. This is the 4th car I've purchased from Walker's (3 Subaru's and one Mazda) and have been treated very well in each case. This is a very friendly, customer focused team.

bnr

Jun 14, 2015

I came to Walker's Renton Subaru looking for a new Impreza Hatchback. On my first day there, Luther did a great job of explaining to me why Subaru is the best brand for me and all the great features that set Subaru apart. In the next few days I went to a few other Subaru dealerships, but quickly realized that Walker's customer service would best suit my car search. Trey was my salesman and was very flexible in getting me the car I wanted at a price that worked for me. The price we agreed on was very fair and much better than I expected. For my first car-buying experience, this was wonderful as I was quite nervous to enter into the negotiation process, but Trey did a great job of getting back to me in a timely matter and treating me respectfully and with great customer service. I could tell that he really wanted to help me out the best that he could. I would definitely recommend this dealership to a friend.

Madmaz

Jun 8, 2015

I stopped in for an oil change and ended up looking at the used car inventory. I was approached by a salesman who was really nice. I was not planning on buying a car, but after test driving a few, I ended up making an offer. I bought it after reaching an agreement that I would pay said amount if they replace the front bumper (scraped, damaged, looked rough) and the driver mirror which was taped on with electrical tape.. I made an appointment to get those things done. My salesman (Chris) was very nice and drove my new purchase home while I drove my daily home. Chris in used sales and Lenny in service are the only reason I am doing this review or there would have been no stars to give or any more time to waste. Fast forward to that afternoon. I drove the new car that night and I go to roll my passenger window down. It starts to go down and then starts sticking and squeaking. I immediately stopped and rolled up the window. It has not gone back down since. I called the dealership the next morning and reported the issue to a used salesman (forgot his name). He said "wrong department" and immediately transferred me to service. I explained what happened to the serviceman and he was shocked. He said that was not how they did business there especially if the car just left the lot and transferred me back. I got the same salesman who immediately sent me back to service. I waited on hold and service picked up. He ended up having to go down there and tell them handle this. He apologized profusely. I then got back to used sales and they went to transfer me again. I told them to get me a manager immediately in a firm voice. I felt because this salesman was not involved in the phone tag game. He agreed that this was out of hand. He took my name and number and promised he would forward it to the used sales general manager. He called me back later that day and said they would do what they could when I brought it in for the bumper. Fast forward a week. I waited an extra week so they could install my bumper, my mirror, and touch up some paint spots. They left it in the used lot so I could pick it up late. I found it odd that I was prompted to sign my pick up paperwork without being able to inspect the work first. RED FLAG. I get to the car and go to drive it home. The window still does not go down. I am furious at this point and keep driving. I contacted them the next day and they apologized. They basically said the price of that part and the labor price. I can do it myself. I can also not recommend this place. False promises and lies with a few diamonds in the rough. I should have listened to my friends about this place. Sad.

dc

May 29, 2015

After a bumpy start, the service center was proactive in making sure that everything was taken care of to my satisfaction. Kevin and Dan were a pleasure to work with. I will be returning!

Janis

May 29, 2015

My car was totaled and I had to find a car fast. Rick wasn't pushy, he was knowledgeable and made the process less stressful.

Dooley

May 25, 2015

I bought a Forester from Barry Mercer. He is very friendly and helpful. Good knowledge about the car.He also spent time to show me the features of the car in details!

subaruimpreza201280

May 13, 2015

I recently moved up from Oregon and needed to get an oil change on my 2012 Impreza. This was was first oil change since my recent 60K check-up. After the oil change I was contacted by the dealer and was notified that I had some faulty parts and the cost to repair would be a few thousand dollars... Tough news to hear, being that I just got out of the warranty period. They automatically told me that I needed to get a loaner car and that they don't recommend me to drive the car off of the lot. I told them I was going to pick up my car and get a second opinion. I took my car to two other subaru dealerships, and they both told me that nothing was wrong with my vehicle. I would not recommend this dealership at all for service. They try to take advantage of people with little knowledge of vehicles and do not represent the Subaru name well.

CarBuyer

May 12, 2015

I am not a fan of the car buying experience, but I have to say this one has to be one of the very best for me. I was referred to Ron by another salesman at a different dealership when they did not have the car I needed. Ron was helpful in showing me the different Subaru features and options. He arranged for me to do an extended test drive to make sure the car was what I wanted. Overall, I was impressed at Ron's ability to be educational without being pushy or overly aggressive. I would recommend Ron to anyone looking for excellent service and a positive car buying experience. I should also mention that Lap Nguyen in Finance was detailed, courteous and effecient as well. Lastly, meeting the manager on-duty was a nice touch, too!

trekking

May 4, 2015

Delivery person Zach R. Harmon was definitely on top of his game....knew the business side as well as a owner of a Subaru spent much time orienting us to this mobile computer on wheels!The former employee who was the original sales associate knew little about the car and was not attentive to our particular questions. We led him through the process of our purchase.The intermediate sales person who discussed finances was helpful at our first visit....drawing out attention to the Boeing connection.The men in both departments who finalized the numbers were personable and attentive. Lap and another manager type who sought us out to say goodbye. Also re-worked numbers at last which came in a bit lower than originally quoted.One downfall: having to purchase the gps etc system just to get the sunroof in the outback.

Amy

Apr 29, 2015

Zach was able to help me get the exact Subaru Impreza I wanted at a competitive price. He was very informative about all the Impreza's features. The process for purchasing the car was easy, and their customer service was beyond my expectations.

Maggie 2317

Apr 23, 2015

Barry Mercer was my salesman, super nice and showed me several cars to choose from. I decided on a 2015 Subaru Forester. Love my new car and the experience of buying at Walkers with Barry was awesome. I would recommend Walkers to all my friends. Thank you Barry. Trey in finance was great, no pressure and got me a payment I could handle. Overall everything was a wonderful buying experience.

BAR63

Apr 17, 2015

We came in to buy a used vehicle for our daughter. As we test drove Diane was very engaging, and asked simple questions about our need in a way that didn't feel like a sales job. We were returning to the dealership, prepared to buy the car we were driving, when she mentioned a car they had just taken in with fewer miles, better quality, and it happened to be our daughter's dream car which we never figured we could afford. Diane worked out a deal with us for a better car at a better price. And all the while it was like dealing with a friend as opposed to a salesperson.Diane is a gem, and I would definitely buy a car from her again. I know she will do what is best for me, and I really appreciate that.

bcdh

Apr 14, 2015

Thanks to Rick and Luke. The friendliness, professionalism and experience was outstanding and felt very comfortable working with them. Will recommend others to Walkers Subaru. Thanks again, Bert

YYC2015

Apr 4, 2015

Ron helped me at first. He was patient and friendly. He introduced several models of Subaru to us (me and family) and took us to test drive. Alex helped us with getting a good price so we purchased the car! Alex ensured we are happy with the car and he provided excellent customer service. We are satisfied with the service we received and satisfied with my new Forester ^_^The other staff in the office didn't seem very friendly and approachable.

SandyST

Apr 3, 2015

Brandon Skaar sold me my Forester,and I was very pleased with his knowledge of the car and all of its complicated electronics and special features. I was trading in my '97 Camry that I'd had for over 18 years so all those bells and whistles were new to me. He was patient and clear through the whole process as well as friendly and engaging. I feel that I will give my future business to Walker Subaru because of my positive buying experience this time!

lexraz

Mar 25, 2015

I came in to buy a new car and had to negotiate about the price, and Ron and Diane both worked with me to get me to my satisfying price. They both were very friendly and patient. I liked my first time experience with Walkers Renton Subaru. I especially recommend Diane Baldwin and Ron Smith, two amazing dealers who make your time buying a car less stressful.

kmail

Mar 23, 2015

David gave us a great experience when we were not getting what we needed from others! He gave us the opportunity to get out car sooner than anyone else and did it with ease! Thank you guys for not pulling us around like the others!

LACEY

Mar 23, 2015

We originally had gone to Hanson Motors in Olympia to purchase a 2015 Subaru Forrester. In the end it was a terrible experience. When we went back to Hanson Motors to give them down payment and pick up our vehicle after three trips there in traffic (hour each way) our sales person, Don Baur waited 24 hours to tell us they were able to get to the windowing tinting and we would need to drive back there AGAIN!!! We are not going to reward bad customer service, lack of courtesy of a phone call and poor professionalism by purchasing a vehicle from Don Bauer or that dealership. WE HIGHLY RECOMMEND "Walker's Renton Subaru" and specifically MARK DesHARNAIS. Everything Hanson Motors wasn't Walker's Renton Subaru EXCELLS. Everyone at Walker's Subaru are the VEST OF THE BEST! Susan & Jerry Ashcraft

cdamin

Mar 22, 2015

Diane took us out for a test drive and just gave us the facts. She did not try to "sell" to us and encouraged us to even do our research with competitive vehicles. We weren't quite ready to purchase as we were closing on a home a few weeks later and didn't want to make any major purchases until after. She followed up with us and remembered that we were closing on house and wished us luck and just let us know to contact her when we were ready. We had even agreed on a great price ahead of time so when the time came we just simply emailed her and she had the perfect car ready to go for us. She had the car ready for us when we walked in to expedite the process and it was exactly what we agreed to. She did not try any "bait and switch" strategies like other sales folks. While we waited for the paperwork to draft up she kept us entertained and made us feel comfortable. I highly recommend working with Diane if you are in the market for a Subaru!

vctigergirl

Mar 19, 2015

I love my sunshine yellow xv crosstrek. I've been getting all the goodies for my new ride. Coming in for window guards and moonroof deflector. It was fun and almost painless to spend my money with walker. Barry our sales person was above 110 %. . It was a wonderful experince for us!

APetersen

Mar 18, 2015

Sam is the man. He made the process so easy and even fun. I never felt pressured in any way, and ended up taking home a great little car that fit my needs perfectly. I am very pleased with the whole experience, and would be more than happy to return in the future.

Genevieve

Feb 2, 2015

I had a great experience test driving and purchasing the vehicle from Walker's Renton Subaru with Rick. He worked to match a good quote that I received from another dealership, which saved me a lot of time and trouble going to other dealerships. It was a "no hassle, no tricks" purchase and I'm extremely happy with my new car!

Lsabra

Jan 20, 2015

Thank you Diane for all your help. My mom loves the new car. It's been a pleasure working with you. Thank you for your patience and attentiveness. My my sister and I look forward to buying new cars from you in the near future.Take care!

rdavidp

Jan 19, 2015

I purchased a 2015 Forester from Trey this weekend. He was a fantastic salesman and got me into the car I wanted for the price I wanted. I had shopped around to other dealers looking at the same car and Trey was effective, efficient and informed. The car is wonderful and I am happy to have purchased it from Trey.

PJ

Dec 30, 2014

Great experience wonderful to work with. Love my Subaru

Subaru3

Dec 23, 2014

Really had a great time at Walkers buying my vehicle!!! The employees are all so helpful very positive. Garrett the manager was very helpful

Kim Marvin

Dec 17, 2014

Absolutely love this place all the sales representatives are so friendly and knowledgeable. I have used the service department a couple of times and Kim was really nice and so easy to work with. The buying experience was really easy and fun. I would recommend Walker's Renton Subaru to whom ever is in the market for a Subaru. I worked with Diane Baldwin and she was great!!!!!!

Gisele Matthews

Nov 28, 2014

Our salesperson Diane gave us the best deal on a Subaru Outback. She was quick, professional and carried out the transaction with ease.So grateful,Gisele

RainYee

Nov 24, 2014

I purchased a 2015 Legacy through Brodie for work. The negotiations and ultimate purchase was pain-free and smooth. I always hated purchasing new cars because of the sale experience no matter how "nice" dealers and salespeople were. But my experience at Walker's was wonderful - definitely redemptive of my past car buying experiences. To test this further, my wife and I decided to purchase a new 2015 Outback. Our experience with Brodie and with Walker's was consistent with my last experience. Brodie was awesome to work with: friendly, helpful, knowledgable, always prioritizing our schedule and needs. Our recommendation is clearly 5-star!

Loyalo

Nov 22, 2014

drove 25 minutes in traffic out of my way to this location today. Was upfront and honest with them that I needed to test drive a Subaru Legacy and a Subaru Forrester as my company allows me to elect Subaru if I give ample justification of need for an AWD car. I had done the legwork to try and go with the Subaru brand as in the past I have been happy with my Subarus. I have never had a company car before and all subarus I have owned were personal cars. Because It will be bought from Subaru and although likely delivered through this dealership I expected some decent Subaru service like I have had in the past. I would have sat there and waited for someone for 20-30 min to give me a test drive in these two cars. I had already driven 25 minutes to get there. Without even coming out of his office the manager told the sales person to tell me that I would have to come back during the week because weekends are not a good time. which the sales person apologizing did. (Not a single customer in the entire lobby or walking around the lot.) Over Ten people standing around and or working at desks. I was so aghast at the rudeness of this and the lack of service I walked out muttering to myself (and said thank you to the greeter who was kind and polite. Welcomed me to the dealership and stood and shook my hand) and immediately turned around and went back to find out who the manager of the manager was. Glen Chandler (sales manager) who was also sitting at his desk and didn't even bother to stand up to greet me. Told me that He was just looking out for his sales people and they have to make a commission etc etc. (I get that. I didn't want to tie them up. I simply had fought to give Subaru my service and was treated like Dog Crap by them here.)He willingly gave me a card and told me that the problem was with me and didn't get why I had an attitude (explained to him that I had driven out of my way to come to Subaru because I desired to buy one.) and apparently I didn't understand that sales people make a lively hood off of sales and they wouldn't get much if anything from my purchase through my company. and stated that weekends were not good again ( it was friday night. Not the weekend) And to come back during the week. I explained that I work for a rather large company and I had fought to get a subaru and that I also had four cars at home and buy for my family as well and had only asked to see two cars and drive them around the block. He then offered to send a lot attendant out with me if I picked out the cars. and told me that I needed to come back during the week if I wanted to test drive cars with the sales force. (With an attitude that clearly stated that my time was not valuable or respected by him or his team)I will follow up with his management. And I will do everything in my power to not only advise people not to buy here, and due to my car sales experience in the past and having a love for a quality automobile I do hope that not a single one of the people I meet buys a subaru at this location. Avoid the Subaru brand here in this area as if there service was anything like what I received you will not be happy in the long run. I have owned Subarus in the past and am a fan of them. They make a quality product. But this locations rudeness will take a long time for me to forget and when I see a Subaru driving down the road it will remind me that I was just a dollar figure to them and they don't really care about me or that I had already spent a portion of my evening trying to come and support their brand. It was maddening and sad. If they were busy I could most assuredly see them asking me to wait until other paying customers were served or simply asking if they could schedule a time where I could come in. Rather then that they simply told me that it was not convenient for them and I should come back when the weekly sales team was in again telling me that I was not worth the time or attention as they knew from my honesty upfront that they would not be making a lot on this sale. I could have wasted their time and gone in there and acted like I wanted to buy etc etc. But instead I was honest and respectful of their time and told them straight up what I needed and wanted to achieve. I am greatly disappointed not only in this location but in Subaru as a whole.

jessietriggerman

Nov 1, 2014

Walker's Renton Subaru has a team of very friendly and knowledgeable, honest and no-nonsense salespeople. It was a wonderful experience to be treated like family while shopping for my Subaru.

mpimente1

Oct 31, 2014

I got a Subaru Outback 2015 at Walker's Renton Subaru and it was a very easy to work with a friendly and knowledgeable staff. Thank you all, I am very happy with my new Subaru and with all your help! I would definitely recommend this dealer to my friends and family!Manuel

mkgonczi

Oct 16, 2014

This was our first Subaru purchase. Trey Castle is an excellent representative. Customer service oriented, very polite. He kept in touch with us, and went the extra mile to make us satisfied. He will work with you the best he can - I recommend calling him. Great Subaru Forester! S. Gonczi

subforowner

Oct 7, 2014

We bought a Forester through the Costco program. Rich was helpful at discussing the various tradeoffs of alternatives. This dealership seems low key which we appreciated.

zephyr451

Sep 23, 2014

We recently purchased a 2015 Outback Ltd from David Nui At Walker's Renton Subaru. I emailed David to discuss ordering a new 2015 and he was prompt to respond. I outlined what options I wanted and we settled on a price (all by email). The only thing left was the trade. I scheduled an appointment to have our 2007 Subaru OB Xt appraised and was pleased to find the dealer would offer a reasonable amount for our trade. I have purchased a lot of cars over the years so throughout the process I was waiting for "the other shoe to drop". It never did, even as walking out the door after taking delivery I was still amazed. David and the folks at Walker were true to their word throughout the process. I'd happily buy from them again.

sflin

Sep 4, 2014

My wife and I had decided that we might like to buy a 2015 Subaru Forester in jasmine green before we came to the dealership. On the basis of the reviews of Diane Baldwin posted online, we decided to ask for her specifically to be our salesperson if possible. Diane greeted us in the new car parking lot and showed us two 2015 Foresters in jasmine green. She provided us with so much helpful information and answered all of the questions we had in her well known friendly, personable and professional manner. She made our entire experience of buying a car relaxed and very pleasant. We would strongly recommend Diane Baldwin at Walkers Renton Subaru dealership to our friends.

ravensfire48

Sep 2, 2014

I am so very delighted with my experience in buying my new Subaru. I had my last Forrester for 15 years. Brodie Howe is a wonderful person to work with. He was very present with clean energy and answered all my questions. The information he gave me was very understandable .Brodie followed up with a phone call the next day. So perfessonable and such a nice person. I will be happy to recommend him to any of my friends.Rob Robbins followed up with the finalization of the financial paperwork in such a professional and personable fashion. Again, I was very impressed with all the care and attention I received. I am a long standing USAA member and bought my beautiful Forrester through their partnership with Renton Subaru. I calld them today to let them know how pleased I am with my experience at Renton Subaru. Thank you all so much. Linda Riley

kmwils01

Aug 25, 2014

Recently I purchased a 2010 Ford Escape XLT. We arrived at about 3pm and Brandon let us take it out for a test drive. During the drive we heard an odd noise. Brandon attributed it to a "Ford noise" but had mentioned that the previous person to test drive had also heard the noise. My fiance and I only heard it once on the drive and so contributed it to the cement recycling plant nearby. After a few hours of negotiations (It was a long process as we had a certain price point we had in mind and used my old car as a trade in) we almost came to an agreement but wanted to test drive the vehicle once more just to check on that noise. Brandon assured us that as a Certified Used Dealership the cars go through multiple safety inspections and after the previous person heard the noise it went through the inspection again and their mechanics found nothing wrong. On the second test drive we didn't hear anything and so went ahead with the purchase. Brandon and AJ (the manager) were very helpful and friendly through the whole ordeal. Once we finally got through all the paperwork it was about 10pm and we had a 3 hour drive home. When we got on the highway we heard the noise once again and very loudly. It escalated into a sharp whine but at that time of night there was no way we could bring it back. It was struggling and making a louder "clunking" noise as we pulled into our town. When we arrived at home I noticed fluid covering the entire back of the vehicle and a puddle forming underneath. Needless to say I was very upset as this could have been very dangerous for us and I was assured many times that the vehicle was in great condition. As soon as Walker's opened the next morning I called and told them what happened. I was directed to another manager, Ross, and he apologized several times and let me know this was not typical for their vehicles. I had it towed to the nearest Ford mechanic. The diagnosis was a seized rear differential and the bill estimate was sent to Ross. I immediately got a call saying not to worry and it was being taken care of. As frustrating as the ordeal was I was glad to have a solution and Ross kept me in the loop the entire time. While I was waiting for the mechanics to receive the part a gentleman from Walker's finance department called to tie up some loose ends with our loan. He asked what was wrong with our car and after I explained it to him he laughed said, "I guess you should've gotten our insurance after all then huh?" I couldn't believe the lack of empathy. I had my credit union deal with him after that. Unfortunately the part took awhile to get here and about two and a half weeks later my car was finished. The mechanic shop called me to tell me it was done but that I couldn't take it home because the work wasn't paid for. I called Walker's Mazda again and they directed me to a different manager who tried to get me to pay for it myself and that Walker's would just send me a check. I let him know that this was not an option for me. He said, "Well this sure is an inconvenience for you huh?" No kidding Mr.! Finally he said that he would have the office over night a check to the mechanic shop. It is now 3 weeks that I've been without my vehicle and still no check! I called Walker's again and the salesman that answered took down my info and told me that they have another new manager and that they were busy. Still no call back....I was moderately happy with the friendly sales staff when we purchased the car, angry when the car broke within 4 hours of owning it, and relieved when they said they'd pay for the repair that was obviously their oversight in the inspection process. But now I'm just disappointed at the overall experience.

nsutyono

Jul 12, 2014

Great, friendly, helpful service. We worked with Bryant Morris ( and Jason West) who was very patient and helpful throughout the buying process. Recommend to others. Thank you very much Bryant ( and Jason)

yuzhou.song

Jul 5, 2014

I started contact them before moving to Seattle. I had a very quick response and help. Brandon picked me up the first day I arrived and we got everything done in half day. I'm very satisfied with everything.

MarvinSibonga

Jul 1, 2014

i had a great experience at Walker's Renton Subaru. I bought my very first Brand new Impreza thanks to Andrea Palin!!! She was very helpful and was not pushy at all, she was so welcoming and payed attention in what i was looking for.Thank you again Andrea!!!

Agoadogroup

Jun 5, 2014

Mark and the entire team treated us with respect. We bought the car we wanted at a fair price without hassle. Happy we selected mark and walker Subaru

suby13

May 12, 2014

Was looking for a 2015 turbo Forester, called Walker Subaru Renton and Eric Okai (black kenyan) answered the phone. Said they had one in stock drove up there from Puyallup to test drive it. When we got there Eric came out and let us drive the turbo forester, he said there was no gas in any of their cars and the gas light was on in this one. We only test drove for 1 block. When we got back to the lot we asked to sit down and talk numbers, he said they don't do that cause its a waste of time unless we bought today. He gave us his business card and upon leaving I threw it on the ground. Will never set foot in that place again, total BS!!!!!! He treated us like SH*T! If the CUSTOMER IS A WASTE OF TIME, GOOD LUCK PUTTING FOOD ON YOUR TABLE!!! Go to Mike Scarff in Auburn they have bottom line pricing and their customer service is the best!! We went there last week and the staff is friendly with no pressure since they do not work on commission. Will be buying a $37,000 Subaru Forester from them today 5/12/14 instead.

Pinkmomma22

May 7, 2014

Best car I have found. Although I would have appreciated more color options, I do like the white pearl, but do plan to add some color to it with pink racing strips.Overall though, I love this car, and plan to drive it to 500K miles. I already have my first 26 miles under my belt.Highly recommend dealership and my sales person Diane! It was a smooth, easy transaction, no pressure.They let the quality of the vehicle sell itself!

tasinclair

May 4, 2014

Joel was the first one out to greet me when I showed up in the morning on 5/3/14. He was friendly and listened to exactly everything I was looking for in a car. We test drove an Impreza that met every need I was looking for in a vehicle, including a great price. I was worried my credit would hold me back from buying but less than 2 hours later I was driving home my new car. Joel was a pleasure to work with and made the car buying process actually fun. I would definitely recommend Joel as a good, friendly, and knowledgeable sales person that isn't going to pressure you to make any decisions. Thanks again, Joel!! Your the man.

adrienne17ra

Apr 14, 2014

We went to Walker Renton Subaru to look for a new Forester or Outback. Justin helped us out and we ended up leaving with a new Crosstrek. We are very happy with our new car. Justin was a great person to work with. He was friendly, honest, nonjudgmental and was not at all pushy which is always refreshing. We were very thankful for the patience the staff had being there after hours finishing up our paperwork; no one was hurrying us out the door.

KyleGunderson403

Apr 8, 2014

Hi there I recently went in to Walkers Renton Subaru to purchase a 2014 WRX, i had spoken on the phone with David about trying to get a car from another dealer because of Walkers' low pricing, when i arrived at the dealership i met with David and spoke about options on a 2015 WRX, and he was actually able to set me up with a brand new 2015 for a great deal. As a new car buyer i had many questions about the car i was purchasing and David supplied me with an answer to everyone of my questions, he was great to work with and i would highly recommend working with him if you are interested in a new Subaru, Very nice salesman and not pushy at all. He made the deal comfortable and i left with a smile knowing i got a good deal on the car i wanted.

Megan63

Mar 30, 2014

I did a lot of research on several different types of cars then contacted many dealers through their websites Mark DesHarnais responded quickly. When I was ready to test drive Mark was very helpful without being pushy. He also took me to Mazda to test drive a CX-5. After we went over prices I needed time to think about it he was very kind and thoughtful and let me leave without any pressure. I am now a proud owner of shiny new Subaru Forester. Thank you Mark!

NoBRZ

Mar 27, 2014

Went in looking to buy a BRZ. I had been in a few weeks prior and worked with Trey and he was awesome, however when going back he was busy so he introduced us to Noel.... Noel wasn't excited to help. I was with my brother and mom and pretty much knew exactly how much I wanted to pay and what I wanted. We looked around the lot a little but I knew I wanted a Limited BRZ he asked a few questions but wasn't personable at all! He basically brought me in to look at colors on the screen and wanted to buy one then. I mentioned that I was also looking at other cars and that ticked him off... my mom had mentioned a test drive and he turned his nose up at that saying "they really don't like to test drive the new cars that much" I was shocked he really wanted me to consider buying a car without a test drive!!! He said that if I drove a car and we could agree on a price if I would consider buying today.... DUH! That was what I had been saying the entire time! His lack of customer service and rude comments were so irritating but I really wanted a car so I put up with it... I drove the car and loved it , but the entire test drive he didn't say much and kept checking his phone looking at the time. I was trying to but a car and he made it seem like he would rather be doing ANYTHING else than helping me. I decided that we could look at numbers so we all went inside and sat down. I really didn't want to deal with all the back and forth so I asked for the lowest bottom price. Getting to a price we agreed on was the easiest part because I really didn't have to see much of him, as he was standing in the office talking and making us wait. While we were waiting we weren't offered coffee or water or anything. We agreed on a price after about an hour and were in the process of signing everything. I had paid a down payment only to find out after that I wasn't going to get to take the car home that day.. He really didn't explain anything, I had to get a credit check however I had already been approved for a car loan through my bank. I did the credit check anyways but because I had a co-signer on my loan they needed her to come in and buy the car... I was so confused and he really was making no sense, I was trying to clarify why I couldn't take the car home and he was saying he was "just done" I was so taken back by that comment. He was going to see if Trey was busy because he was done dealing with me! The sales manager came out and tried to talk to me but didn't even apologize for Noel's behavior. The sales manager and Noel were so rude and wasted three and a half hours of my time. I receded and said I was going to go somewhere else a different day. They took my card and gave my money back and I walked out with no car and they seemed to care less. Before driving away I remembered that they had all my pre approval forms so I went back in to get them and they were all in the office talking about what a pain in the xxx I was... WORST CUSTOMER SERVICE EVER!!! Please if you go here stay far away from Noel!!

CrossTrek4CLA

Mar 17, 2014

I purchased a 2014 Crosstrek from Walker Renton Subaru. This was the most enjoyable and stress free new car purchasing experience I have EVER had. The salesman, Noel Alderman, was the consumate professional. He was able to answer all questions in a very complete and comprehensive manner and made sure I was informed every step of the way. Every "i" was dotted and every "t" was crossed...Thank you...I'll be back!

MohamedFarah

Mar 17, 2014

A customer focused individuals/dealership with great CRM system. I had a great and positive experience with the Walker's team, Eric, Alec, and Lap. I recommend this dealership to anyone looking for a vehicle.

KT

Mar 16, 2014

I was looking for a new Forester in June 2013. I got a decent test drive. After the drive I wanted to sleep on it. The next day I called and asked for my sales person, he was not working that day. I left a message to call me back. He never did. I called back 2 days later, and I got to talk to the guy, he said he would call me back with details - never did. I went to Auburn - and bought a brand new Forester, in a way I would expect a car purchase should go. Very happy with the sales person, the buying process and the car.

Thinktank1

Feb 3, 2014

Overall an excellent new car buying experience. David was not pushy and was very helpful and knowledgeable about the Subaru Forester. We would recommend this salesperson and Walker's Renton Subaru.

tlhadley

Jan 27, 2014

We went to Walker Renton first as I sent several email inquiries to various local dealerships of which I did not hear back from. Travis gave me a call immediately and scheduled an appointment at our earliest convenience. The need for a new care was unexpected as my wife got in a car accident. Travis was extremely helpful and worked the best deal possible to get both my wife and I in new Subaru's. He was not pushy at all and allowed us to take our time in making the decision. In doing so, he got us the best possible deal for my trade-in and our two new cars. We had no need to go to any other dealership. Thank you Travis!

judyjean

Jan 27, 2014

I had a very pleasant experience at Renton Subaru with Eric Okai. Eric was professional at all times and attentive of my husbands and mine space while we discussed a possible purchase. Before truly making a decision, Eric recommended that we test drive the vehicle first. We purchased a 2012 Jeep Patriot for reasonable price.

rickcanales

Jan 27, 2014

Kim at the front desk was professional, courteous and extremely helpful. It's been a while since I was able to take my Forester in for maintenance, and Kim took care of everything. She made sure that everything was checked and what was needed was done and up to date. She even honored our Free First car wash that we were supposed to get when we first bought the Forester, which was about 2 years ago! Thank you Kim for your great, friendly service! And also thanks to Rick, who according to our maintenance print out, was the one who did the work. Thanks to everyone who helped! Your service is greatly appreciated.-Ricardo Canales

Aarthikrishna

Jan 26, 2014

We had a very pleasant experience at Renton Subaru. Erick Okai was our sales person and he treated us very well. He gave us all the necessary details about the car and the test drive was wonderful. Erick's service made us decide to buy Subaru Forester at Renton Subaru. Overall we are highly satisfied and love to come back for our second car..Thanks Erick and Renton Subaru.

maureenlf

Jan 22, 2014

Erik was very courteous and patient with us. We knew exactly what we wanted but had many questions. Everyone at Walker's is friendly! It was a good experience for us and highly recommend this dealership.

prospec

Jan 14, 2014

I want to express my gratitude to the front desk staff at Walkers primarily , Eric Kestner & Brad Hallock for going above & beyond taking care of me & my '01' Outback I bought new at Walkers re: a unique & potentially costly repair. A Thank You also goes out to the regional rep. - Roger (?) who , from what I understand, allowed the repairs to go forward. Also , the friendly service / parts dept. staff , loaner car , clean waiting area with magazines & free popcorn (!) made my wait a pleasant experience & a loyal customer. Thanks again Walkers Frank Hernandez

1SGWilliams

Jan 10, 2014

For me, it has been many years since I've purchased a new automobile. I am thankful for the wide array of tools now available online to help with decision and pricing. I used a car buying service and Walker's Renton Subaru was the program dealership for the greater Seattle area. I had much respect for the service I used and believed a dealership became part of the program due to its reputation and performance. In hindsight, I am very satisfied this was the case. My experience at Walker's Renton Subaru was superb. I believe I received a fair price, and was dealt with professionally. Also, my time and intelligence was respected. Because of the high demand for Foresters, I purchased my vehicle off a production queue. I was a bit apprehensive, but it was the vehicle I wanted. And, ultimately it was worth the wait. There were also cost benefits in having options installed at the port. My only disappointment in this car buying experience was Subaru's poor tracking of its vehicles from factory to dealership. This created a serious issue for me when my vehicle didn't arrive by an anticipated date. It was not Walker's Renton Subaru's fault at all. In fact, I believed they did everything in their power to avoid this issue. Ultimately Walker's Renton met my need in an extraordinary way, and I am extremely thankful to them. My Forester finally arrived, and it exceeded my expectations. I recommend Walker's Renton Subaru without hesitation.

Alan

Jan 7, 2014

I was very impressed by the personal attention we were given while doing car shopping. The used vehicle that we looked at was exactly as advertised and the staff knew of the history of it having been traded in. We were treated with respect, given much attention and all our questions were fully answered. If I had been the decision-maker of the purchase of the used car I would have gladly bought from this dealer, however, the wife fell in love with a different car at a different lot. I would recommend this dealer to friends and family as I sensed a high level of integrity from both Diane and Eric.

juliecc

Dec 29, 2013

I used a car buyer service, but was still "leery" of what the new car buying experience would be like. Travis was great! This was my best car buying experience to date. Travis worked to locate the car I wanted. There was no pressure to add items I didn't want. The price was fair, and actually better than I anticipated. And there was no "hand-off" to someone else. I felt respected and valued. I would highly recommend contacting Travis Smith for your next car purchase.

camthomps

Dec 24, 2013

We started on truecar.com and heard from Travis very quickly. We did not hear from the other Subaru dealerships in the area, but decided to go to a closer dealership first. While they were polite and helpful during the test drive, they were pretty clear about not budging on price. We wouldn't have considered the Renton location because of the distance from our house, but Travis called again and was very helpful. I gave him the details about the vehicle we were looking for and he was able to give me a quote at the price we were looking for. I was a little nervous about putting a deposit down before seeing the final car, but it worked out great. We got the car with the additions we were looking for within a little over 24 hours of our first conversation. After driving there, the transaction took about 90 minutes and were pleased that the finance manager didn't try to push the extended warranties or service packages too much. We would definitely recommend that our friends go through Travis Smith. He was the right blend of persistent and helpful and is the only reason we made it to this location.

revdjh

Dec 5, 2013

Jerry was great. He didn't pressure us, he even called in a guy from the Mazda side of the dealership to help us compare and test drive the CX-5 to help us make our decision. At a different dealer we felt all kinds of pressure and after leaving were basically harassed every day about whether or not we would be buying a car from them. At this dealer after providing our phone at both the Mazda and Subaru places in order to do a test drive, they gave us back the card they wrote the number on after the drive to let us know they weren't going to use it to keep calling us. The finance guys were both honest and didn't try to convince us to get things we didn't need just to drive up the price. I would certainly go here again.

4673902

Nov 29, 2013

Eric is courteous, personable, and knowledgeable about the vehicles. Working with him was an agreeable experience. We recommend him as a sales person to others who are interested in purchasing a Subaru.

ericthefree

Nov 18, 2013

I bought a car and under extraordinary circumstances actually had to return it back to the dealership. Tom was a new salesman, but did a thorough job of showing me the vehicle. The manager there did everything he could to try and make good on the vehicle (no fault of theirs) and was very understanding of my situation.I gave them all 5's because the end result...these people made me feel like a person and not a sale. They even offered me a great deal on a newer vehicle that was very hard to pass up, but wasn't in my budget at the time.Service guys were great too. I would recommend these guys for service and sales.

MOvalles

Nov 14, 2013

Walker's Renton Subaru was referred by Costco Auto Program, but I also did my own internet research with four other dealerships. I got a good price from Walker, but a great price from another dealer. I was going with the other dealer, but then that fell through - no inventory. Jerry was willing to work with me to get a lower price based on the difference. Jerry was very knowledgeable about the car, showed me all the features with it, and he also helped me connect my smart phone to the BlueTooth system. He was attentive and courteous; very knowledgeable and patient. He always asked me if I had any questions, or need another demo of how an option or feature worked.

laroonie

Nov 8, 2013

Mike did a great job of getting me the best possible deal on my trade-in and I walked away a happy customer. I couldn't have asked for more. Thanks, Mike!

Kelly316

Oct 8, 2013

Mike was very helpful in purchasing my used car. It was not the brand they normally sell, but he represented the car good.We did the test drive, and made a deal there was no game playing. I have bad credit and Alden was able to put together a loanthat worked for me. I bought the extended warranty, but wound up canceling it later. Once I had time to read the warranty entirelydecided it was not for me. I asked the car be filled with the same amount of gas as the car I traded in, that did not happen. I thinkit just got over looked.

K.bardwell

Aug 28, 2013

Diane was simply fabulous! I will definately recommend your dealership, and specifically Diane... Very helpful , personable, and knowledgable.. I am a subaru convert! Thank you!

jaywence1

Aug 27, 2013

If You're thinking about shopping for a car at Walker's Renton Subaru-Mazda, call ahead and have Erik Okai meet you and show you the cars. It's true that all the sales agents seem knowledgeable, respectful, and courteous, just as Eric is. BUT, eEic makes shopping for a car fun, and how many car salespeople could you say that about? He is knowledgeable and fun and funny. Next time I purchase a car I will want Erik to help me out again. Jay in Tacoma

Stressed out at WALKERS!

Aug 22, 2013

The negotiation process lasted for 3 hours and you have to be careful what gets "added" into the price without disclosure and what gets removed!! The back and forth negotiation was so confusing and demeaning that I left. I returned the next day after I was told the car was still there. Once I arrived, the car had "disappeared" from the lot! They wanted to sale me another car that was the same year and had the same options only at a much higher price! Undisclosed changes to the "negotiated" price should be against THE LAW! Be very careful to review ALL the figures! When you arrive to look at a car it may not be on the lot! You will not be treated with any repect and they will take every advantage to sale a car. Be prepared to be at the dealership for HOURS!! I bought from Subaru of Puyallup and truly had a STRESS FREE experience!!

JerryT44

Aug 14, 2013

Dianne provided outstanding service of the purchase of my new vehicle. This is the third Subaru I've purchased with Dianne's help in the past year and I recommend her and Walker's to all of my friends.

SarahL327

Aug 10, 2013

Overall I was very impressed with the service I received at Renton Walker Subaru when looking for a used car this summer. The employees were all friendly and very helpful. Mike was very patient and willing to answer all our questions regarding the car. And I appreciated that they gave us time to consider if the car would be a good fit and were not pushy about purchasing the car the same day we saw it. The car we decided to buy was not one I had initially considered when looking at used cars on their website, which is also very handy and user-friendly. However, I am really happy with the car we purchased, it is a Subaru and one I plan on keeping for quite a while. And I feel that we got a good deal. I will definitely be going back to Renton Walker Subaru whenever I am looking for another used car!

pattorg

Aug 6, 2013

We came in to the dealership to look at the new Subarus, not really thinking we'd buy that day. We were greeted by Diane Baldwin, who was friendly and low key. She made us feel that she wasn't going to pressure us at all, which was fine, since we had no intention to buy. Our experience was so natural! We realized that the Subaru Outback was the car for us, and Diane helped us sort it out quickly and helpfully. Then we realized we might as well go for it - probably because of the low key approach and relating to Diane so well.The whole transaction was painless and actually enjoyable. We even were served peanut butter (and jelly ofcourse) sandwiches while the paperwork was being done!As to the price of the car with our tradein,, we are very pleased that we received a great deal.We will definitely recommend Walker Subaru to friends - And probably Diane too!

claudiasimes

Aug 2, 2013

I began my search for a vehicle a couple months ago. I knew that I either wanted a hatchback or another Corolla. I went online and found a vehicle throught Pentagon Federal credit union. I then made arrangements to go to Walker's Renton Subaru (used cars). My first car choice was not available but, Brian showed me a few more in the price range that I was looking for and I found my Corolla. The price was right, the transaction went quickly and professionally, and the closing finanacial arrangements were fair and to the point. I really like the way you folks do business!

jrrisr10

Jul 3, 2013

Came in to get my tire repaired. Was very helpful from the phone call I made to the last detail. Didnt have any worries going in to and leaving the place. Its nice to know people like paul is there to help!

Dlbaer53

Jun 30, 2013

Luke showed me the choices which helped me focus in on what I was looking for. Thrilled with the car. Glad I went to Walkers.

dmereama

Jun 30, 2013

Diane is not what you might expect in a car salesperson. She is warm and friendly and doesn't pressure you too much. She let us take our time and was nice to our son too!

qampm

Jun 24, 2013

Very helpful in instructing all the gadgets of the car. even installed the cellphone operation. the price was the advertised one very honest. thanks again.

Ellie3333

Jun 21, 2013

Diane did a great job over two days test driving different models until I found the car that I wanted. great customer service and would recommend this dealership to others. Thank you.

dawnmhendrix

Jun 19, 2013

We visited the Used car lot for Wallker's Renton Subaru and had a great experience. Eddie was very helpful and understood our needs. He was upfront with pricing and not pushy at all. We've now had the car a couple of months and it was a great purchase for us. We didn't have time to have the car checked out by our mechanic before we purchased the car, but we did get a warranty. They sold us a perfect used car. We had our mechanic check it out later and he couldn't find one thing wrong with it. Eddie was even so good as to allow us to leave to go play our volleyball game and then come back later to finish up our car buying on a Sunday. This is a great place to buy a car and I would definitely recommend seeing Eddie for your car buying needs.

travelor

Jun 16, 2013

The salesman was always respectful of where I was coming from. He explained things very clearly and did not pressure me at any time. I felt as if I was making my own decisions. I am very pleased with my purchase as I am enjoying driving my Impreza. It meets my needs for a car.

joanlankford

Jun 14, 2013

We were very impressed with the treatment and service we received at Walkers Renton Subaru. Jason, our salesperson, was very accommodating and informative. We weren't necessarily intending to buy a car that day, but we felt we probably wouldn't be able to get better service or terms anywhere else. I love my new car!

mthoney32

Jun 13, 2013

I was stressed out when I pulled into the lot Wednesday, May 22nd. My van had been totaled from a hit and run accident a week prior and i had 5 days to find another van before mine was taken. I had been lot searching every night after work for 3 days straight. Roman came out to help me and we went to the one and only van they had on the lot. It was clean and looked like new for a 2007. Plus it had my one true want. Stow and go seats. The asking price was high and i didn't think i could afford it. Roman was great, he said let's see what we can do. We went into the office and he made it happen for me. My payments are something i can afford as a single mother of three boys. Plus with the low financing he was able to get me, i was able to afford Gap on my insurance. HE IS AWESOME!!! I would recommend anyone to go see him there. He is truly the CAPTAIN that can make it HAPPEN...Thank you Roman for coming through for me in my stressed out situation. Christina Keller and my three sons... :)

chcjbaz

Jun 8, 2013

Our goal was to get a Subaru with the right equipment to meet my and my wife's needs. We were very happy to see the selection. I was also very happy with the rapid response by Jason. We came in late - 7:45, and Jason worked out showing us 2 cars - no issues, no hassle, no difficulty. We test drove for a long time, had a very good experience. We got to the pricing and deal-making aspect, and it was very easy to work with Jason. The price was fair, and the terms were exceptional - 0% interest. We worked out the paperwork, and then went to work with Joy, who was still working hard at 10:30 P to finish up our transaction. We were able to drive the car that night, and it has been a dream ever since. Walker was courteous, and it is clear they have happy employees. We look forward to working with them in the future.

henryjp4

Jun 7, 2013

My experience with Walkers Renton Subaru was total satisfaction. All questions regarding the vehicle/car and financing were answered clearly, professionally and understandably. The customer service and patience received was excellent and I LOVE my Legacy. Thank you.

2Sgm2323

May 30, 2013

I had a good experience buying a used 2011 Subaru Outback at Walkers. Roman S was knowledgable about the product and showed me aspects about the car that have been upgraded since my last Subaru. David C and also the Finance Dept. were straight forward and they secured a reasonable loan for me.Thanks, sgm

maradiaz

May 30, 2013

Mike was great, honest and friendly. I never felt pressured and even after we bought the SUV he still made sure I was happy with the buy. Overall great atmosphere in the office and quick service. The manager was very attentive to my questions the next day! Definitely recommending this dealership as a first stop. By far the best buying experience I have ever had. Gracias!

mrsdragonfly

May 23, 2013

When they told me the payments on a vehicle that I inquired about on line. The price was too high so, I wanted to look at cheaper vehicles, but I was told me the financing was only for this one car. I did not understand why but I wanted a new car so I decided to sign papers for it regardless of the tactics used. They did not offer a warranty package at signing, they said it was not available. However, after I got home I found a warranty agreement in the glove box and temporary plate, from a buyer that purchased the same vehicle with a warranty the month before and for some reason returned the car to the lot. I feel like I was pressured to buy this vehicle for reasons that were not disclosed. My husband was asking around after this happened because he did not go to the dealership with me, and one of his clients said that they did the same thing to her and they left the car lot because of it.

Peggo

May 21, 2013

From the moment we entered the property and met Diane Baldwin, we had a fun experience. Not at all what we expected. She was respectful and listened to our needs and wants. Showed us different vehicles. And options. Helped us with financing, trade in, etc. respected our final decision not to finance. She provided lots of information and answered all our questions small and big. And was quite entertaining throughout! I would not hesitate to send friends to her for a new car and we love our Suburu! Thank you.

AnnMFuller

May 17, 2013

Prior to visiting Walker's Renton Subaru, I used this website to review their sales personnel as part of my car shopping research. I was very pleased when my salesman of choice, Roman Shumskiy was available to work with me. He is truely the best automotive salesman that I have ever interacted with. A true professional, he was highly knowledgeable about the vehicle make and model that interested me and made my car shopping experience relaxed and stress free! I am thoroughly enjoying my new Subaru Forester. Thank you, Roman!

danthemenuman

May 14, 2013

So my wife and I started looking and researching the Subaru Outback when we discovered one online that was marked as "Certified Pre-Owned" which entitles the car to an extended manufactureres warranty. This certification was one of the main criteria we had for a used vehicle. We found a used Outback with only 3,000 miles on it and looked beautiful. I pulled the Carfax on it and sure enough there was the validation "Certified Pre-Owned" so I felt good about going to look at it and give it a spin. When we got to Walker's Subaru there was a young man there to show us the vehicle - his name was James and he was very friendly. After talking to him for about 5 - 10 minutes some other guy named Roman steps in and starts telling us that the car is NOT a Certifed Pre-Owned car but that he could "make it one" if it had the pink slip in the glove box that includes a 160 point inspection. Well what do you know, that slip was there alright and he showed it to me. He said the process wasn't final and that there is a "second step" to finalize it as Certified. He said it costs the dealership $2500 but that he could do it for $1500. When I showed disinterest in this notion he said ...ok....ok...."the lowest I can go on that warranty is $1000". I was so put off by this guy. First of all, what happened to James (the nice friendly guy we first met) and what's up with the BAIT AND SWITCH!!! I told my wife we were going home and we did. I left upset and confused. When I woke up the next morning I was still upset so I called to speak with the manager but got the total run around and still I don't know who the REAL manager is! I said look, it's already Certified and I want it for the price its listed at AND I want you to switch the fabric seats for leather ones. They did it. They knew they were wrong. They knew they pulled some shenanigans on me and my wife and made it right. But I'm still bitter. It was my first experience with a Subaru dealership. We now own our very first Subaru and we love it but we don't love the experience we had in obtaining it. If I every buy another Subaru it won't be from Walker's. By the way, when we finalized the deal we made sure to work with James - he's a good kid but if I were him I'd look for another job. Lap Nguyen was cool too - he was very professional and a pleasure to deal with. P.S. They could have put gas in the car, washed it, vacuumed it, and pretended to have good customer service. That might have helped a bit.

lovemycar4ever

May 10, 2013

We had a great experience at Renton Subaru. Roman is friendly, respectful, and knowledgeable. We did not feel any pressure/rush of making decisions what car to buy. Thank you. Rose family

JLW1949

May 7, 2013

We were impressed with Roman's knowledge of every detail about the car, his patience in giving us time to think and compare, and his graciousness in general. He was fun to talk to and seemed incredibly experienced with cars. We feel that we got a fair price--and the car checked out completely when we took it to our mechanic the next day. Overall our experience at Renton Subaru was positive and we would definitely recommend them to others.

lixuesubaru

May 7, 2013

I quite enjoy my experience in Walker's Renton Subaru. Jerry is very helpful and patient. This is our first time to buy a Subaru. We were kind of nervous when we step into the showroom. Jerry answered all our questions and made us make the decision to buy very quick. Thank you, Jerry. Great job!

forperici

May 3, 2013

My sister and I just bought a new Subaru Outback from Walker Subaru in Renton. We dealt with a very nice and pleasant salesperson. His name is Alec. Troughout our negotiation he was extremely professional, he was funny and made the time spent with him very entertaining. I would definitely recommend Alec to my friends and family.Antonio B.

jimmymoultray

Apr 29, 2013

I had been searching for a car for months (some might say years..) when I saw a short description of an Outback XT on Craigslist. There was no price listed, and I have never called on a vehicle without a price before.. but something compelled me to do so. I called the number, talked with Roman, and he gave me a fair price over the phone. He mentioned that the car was being worked on and getting a new turbo in their shop, so I agreed to come down and take a look. Roman was very friendly, easy to talk to and didn't play games - the opposite of most salesmen I usually run into. He showed me the car, which I couldn't drive since the engine was taken apart, but he was very honest with me regarding the work being performed. Since the Outback was in their shop, he drove me back to the Used car offices, while we talked about the price. Again, Roman was straightforward when I asked if there was any room for negotiation on the price, which there wasn't (It was below the average asking price for an Outback XT with low miles), so we agreed on the price. I asked if what he could do on my trade, and he gave me a very fair offer on my old Jeep. We got back to the dealership and he made me feel right at home, offering friendly service, water, coffee, anything I could have wanted. The purchase process was very smooth, and I never felt pressured. After making the initial purchase, there was some waiting for the car to be fixed. After the mechanics got deeper into the engine, they determined it needed replacement, so they went ahead and replaced basically the whole engine, with a new block, turbo, and most accessories, at no expense to me. Once I got the vehicle, I broke in the new engine and got my first oil change for free. The car has been trouble free, runs great, feels great and I couldn't be happier with the service from Roman and the rest of the team at Walker's Renton Subaru! Thank you Roman!

CaitParks

Apr 26, 2013

Robert did a really great job selling us our car - he was very friendly and extremely helpful. The car had a tick in the engine when we got it home and the transmission fluid was poor when it was inspected by a third party. Although this was a hassle and it made the car buying process very stressful, Robert made sure I could get the car fixed and a loaner lined up. The engine tick was resolved but I did end up having to pay out of pocket to flush the transmission which was disappointing. However, Robert was wonderful and I would highly recommend that someone buy a car from him. He stayed late, he was very responsive and he was incredibly friendly to us. He was the best part of our experience at Walker Subaru.

ginamaries

Apr 22, 2013

We had another great experience with Walker Renton Subaru. We purchased our first Subaru in 2009, and were impressed with the friendliness, helpfulness, respect and professional attitude, so we went back to them when we decided to check out their trade-in program. We again had a great experience - Diane Baldwin was there with great information and a wonderful attitude. Whenever we are asked who to recommend for buying a Subaru, we always say Walkers!

1234rambo

Apr 20, 2013

I had been looking for a new/used vehicle for several weeks. I had decided on the Subaru forester 2013.I had looked at 4 dealers, but had been scared away by their sales tactics.Then I went to walkers and met Diane.. She spent alot of time with me reviewing used cars, test driving the 2013 and the 2014 Subaru Forester. I decided on the 2014 because I liked the way it drove better and not alot more money than the 2013.

Powerr

Apr 19, 2013

We give Diane Baldwin and Walkers Renton Subaru a 5+ for the following reasons. Diane is a first class salesperson. From the very beginning she was kind and thoughtful, and never put any pressure on us to buy whatsoever. We spent over two weeks asking questions, driving different vehicles, working on pricing and trade-in value, checking out the service department, and overall quality of the dealership and staff. We have a special needs daughter, and Diane was incredibly great with her as well. We finally selected and purchased a brand new 2014 Forester Premium, in the new green jasmine color. We could not be more pleased, or recommend more highly, Diane, and Walkers Renton Subaru. This new, fully re-designed Forester, is truly something to behold. If you see it, drive it, and research it, you will easily see why we made our decision. After several month's of traveling to other manufacturer dealerships, and spending alot of time onlne, we knew we wanted a Subaru. lWhile rating's are only up to 5 in this format, it would be a 10+ if it went higher! This dealership is a rare find indeed!

soapybby

Apr 19, 2013

PJ was very professional and was able to give me a wonderful deal for all the work they did. He was able to give a price match from a quote another shop gave me, and did a full diagnosis to make sure I was getting the right work done. They even gave me a complimentary full-detail! This is my second visit here and plan to keep on coming here to get my services done on my Subaru. I have no complaints about my visit here! It took a little less than 24 hours to drop my car off and pick it up, and my car has been running stronger than ever!Thank you Walker's and PJ for the wonderful experience!

vichka777

Apr 18, 2013

Roman was an absolute pleasure to work with! Honest, attentive, considerate, and very accommodating. He was very patient with working with my specific circumstances, and made the whole process of buying the car (which can be grueling) seem like a breeze. I am very happy both with the service provided and with the purchase I made.

Dezmond

Apr 18, 2013

Roman was very prompt and communicated extremely well, answering any of my questions either through email or phone. He followed through with my whole purchasing experience in a prompt, professional manner.

janzen4

Apr 5, 2013

I had a pretty good experience buying my new Subaru Forester at Renton Subaru. I test drove it on Saturday and felt good enough about that experience to go back the next day and buy the car. It was pretty busy on Sunday, so the timing was a little slow (interrupted). But Roman was very clear about what the features of the car were and on the pricing for everything. Also, I told him what I wanted to have as a final monthly payment, and he was able to arrange a little lower pricing so it ended up really close to where I needed it. Also, he followed up quickly on the one work item (installation of heaters in seats) and that appointment is already scheduled. ** Best personal service of all, Roman himself got a screw driver and transferred my Seattle Sounders licence plate holder from my trade-in vehicle to my new Subaru! **- Jessica Jansen

kecoli

Mar 27, 2013

In general, it was a very enjoyable experience and very efficient. I recommend this dealer to anyone. He is very trustworthy and professional, and patient with non-native speaker/student. It makes me feel safe to buy car from the certified dealer, and I do get good price on extension service. I am a UW Chinese student, have very little knowledge on buying a used car from dealer. I first looked up some ads online from dealer's website and craiglist. I found the car with internet price matches with KBB value. Then I left my contact info on dealer's website and in less than 10 minutes I got response from the dealer. He said the car had already went to auction but confirmed he could get the car to me if I am really interested. I went to the dealer and he just got the car back from the auction place. The car looks good to me, though some cosmetics but worth the price. He offered the exact internet price online, which make me feel very reasonable( not many dealers will honor the internet price). He spent quite a long time showing me the car and we did a test drive. He spent another hour explaining all the taxes and registrations in details, and tried to give me a good trade-in price for my used car. Although I am expecting a few hundreds more on my trade-in price, however, it does cut the tax off the new car (and later I found it matches with KBB trade-in price). Another dealer who offered the trade-in price was $500 (20%) less than here. He showed me the carfax and auto check scores of the new car, and explained some terms on those. After I made the decision, we went to BOA together to purchase the cashier's check. Then we went to the office to have some paperwork done. I got the recommended extension service, after almost one hour inquiry(I asked the figures for all plans). After I left with my new car, I got a phone call from the dealer about I left my Goodtogo pass on the old car, and I went back to get it. He also helped me on querying other add-on price afterwards.

zacwillsey

Mar 19, 2013

Enjoyed the first time buyer experience and looking forward to returning. Still satisfied with my decision to buy, I am thankful for your service. Blessings!

ChristopherCardenas

Mar 10, 2013

My experience at Walker's Renton Subaru was exceptional. I would highly recommend this dealership to anyone in the market for purchasing a Subaru. The accuracy of the website was what led me to purchase a WRX STi from them as other dealers did not have any available. Roman was an honest and diligent saleman and I believe he is one of the best at Walker's Renton. I would certainly be willing to recommend his services to anyone. Thank you Walker's Subaru ... I am am very pleased with my purchase.

Bemendoza

Mar 6, 2013

Enjoyed overall the experience of car shopping a bit stressful but glad I had a good support team!! I wouldn't change my decision on my purchase and all I received a fab deal!!!

jkreese

Mar 4, 2013

We just bought a new 2013 Outback. Sales personnel were great! Finance people were a little pushy - but that did not discourage us from buying the car. The sales personnel, Jason and Diane, were very friendly and extremely helpful. Jason took the time to go through all the manuals and demonstrated the Bluetooth function in great detail. I would recommend Walker Subaru to anybody looking to buy a new Subaru.

flynsam83

Feb 28, 2013

I purchased an Xterra from Roman a few months ago. It looked good from what he told us about the car. It was however dirty in the inside and the battery was almost dead. The rear left drivers side door wouldn't lock or open the next day. All that was fixed when we took it in the next day after some complaining. Other issues then came up a few days later when I went to open the hatch door on the top of the roof. I noticed there were 2 long rust/corrosion lines spanning the front of the vehicle to the rear. Upon looking more carefully I saw that there were rust lines on the rear hatch door behind the rear window. After calling numerous times, emailing, calling again, emailing again and to no benefit or response/call back I quit. I went to an auto body dealer and had it fixed. Don't trust these guys or this dealership. Once they get you out of the door they want nothing to do with you. They'll charm you and Roman will show you some of the good reviews people have given him but its a sham. Go somewhere else, better dealers and better salesmen out there.

lucyfur1021

Feb 28, 2013

Jerry and Diane were great to deal with. I bought my car from them, after finally settling down on the car I bought, they gave me a good deal with minimum haggling. Love it. Thanks.

hsiul

Feb 23, 2013

I have driven Subaru cars for 15 years, Basically, Subaru cars never given me any problem, and I like 4 wheel drive which let mefeel safety. Only Subaru has most 4 wheel drive cars. so I have never want to change to different kind of cars.

drouin

Feb 22, 2013

This was the worst experience I have ever had at a car dealership. We went on Friday evening and the salesman said he could get us X price on a Legacy. Went in the next day to purchase, brought in a car to trade in. They gave us great money for the trade and still couldn't even get close to X in price. Original quote was assuming no trade in. We test drove the car one more time and the gas light was on. Once we got back inside we decided it would probably still be a great deal on the car, so as long as they filled up the tank so we could make it home than it would be a deal. The manager of the dealership who came out with a quote then decided to argue with me how driving vehicles on empty is fine "all of our cars are on E" he said. Anyone who has any mechanical knowledge of vehicles knows that it is not good for cars to drive on E. While it is a safety mechanism, it is not meant to be driven that way for a long period of time. The sales manager proceeded to argue loudly across the room how it is fine. I do not like conflict, nor arguing and I don't believe this was a great way to complete a sale for a new car, nor is it a way any customer should be treated. So all in all, they lost a sale and a potential loyal customer over $40 to fill up the tank. I would never recommend any friends or family to Walker's Renton. The following day we landed at NorthWest MotorSports and my experience was everything I would expect and more! They were extremely helpful, worked out a great deal and super friendly salesman. They were not pushy, were not argumentative and were truly genuine everyday friendly folks! There was no yelling; conversations were kept in small areas and not for the whole world to hear. While spending that much money on a car is difficult and can stress a person out, the salesman at NorthWeat MotorSports definitely helped relieve any tension i felt towards salesman after my experience at Walker's.

stenzler

Feb 18, 2013

Our salesmen was Roman and he was very informative and helpful. He stayed far beyond the closing time to work with us and answered all questions. Buying a car is never an easy process, especially a used vehicle, because you are uncertain of what you are buying. Roman managed to gain our trust and that is not easy to do in the car sales world. I would recommend him to others and he continues to work to make sure everything is okay even after the sale was finalized. Thank you, Sara (a happy subaru forester owner!)

Philip09

Feb 14, 2013

Wow what a great experience for I was thinking of purchasing a different vehicle but after working with Diane Baldwin at Walker's Subaru she convinced me to purchase the BRZ and I am very happy with my purchase. Diane was willing to spend a great deal of time with me and she was very trustworthy. The whole experience was very easy and relaxing. I highly recommend Walker's Renton Subaru and ask for Diane Baldwin she is great to work with very sincere.

EthanAlbright

Feb 10, 2013

I went here on Saturday with my mother to help her buy a new car. For nearly a year she's been interested in replacing her old 1990 Legacy and after months of research decided upon a 2013 Impreza. She's never bought a new car before, or for that matter any car on her own, so I volunteered to help her through the process (I've owned and bought at least a few cars over the years and consider myself experienced in this area). After emailing several local dealers to get price quotes, she decided on an Impreza Sport Premium hatchback they had in inventory at Walker's. We met with Jason, one of the sales guys with whom she'd been exchanging emails, when we arrived. He was very outgoing and friendly, and took the time to answer all of my mother's questions before proceeding with the sale. The price was as agreed, and after completing the sale, which took less than an hour, Jason was patient enough to walk her through all of the car's features. Mind you, my mother's not the least bit tech savvy and It can be very frustrating to teach her anything remotely technological - even using my dishwasher is a challenge for her. Nonetheless, Jason went out of his way to make sure she was familiar and comfortable with her new car and really helped make her first time car purchase a positive experience.I can't speak to quality of this dealership's other sales representatives or service department, but Jason was great. I feel its important to recognize people who exceed expectations as did Jason in our experience. If you decide to consider a new Subaru at Walker's, I recommend that you contact Jason Takahashi.

unsatisfied shopper

Feb 4, 2013

I went in looking for a car test drive went well. However when we talked numbers the seller was an older gentleman who was so pushy and downright rude. We talked and he barely fudged any numbers, also said he didnt want to deal with me anymore, which is a joke he shouldnt even have a job with that horrible attitude. Owner was also no help at all as he to tried to make me feel dumb and act like they were giving me a good deal. I never replied back to the calls later after i refused to purchase car. Bunch of pushy typical horrible salesmen, all of them. I would NEVER recommend "WALKERS RENTON SUBARU"

ainsworth29

Feb 4, 2013

I appreciated Roman's approach where he communicated upfront that he was not interested in wasting our time and his low sales-pressure tactics. It allowed both parties to cut to the chase and try to get to a deal as quickly as possible. I am happy with my purchase and would recommend this dealer to a friend.

ericbergson

Feb 4, 2013

Roman was a no games kind of guy. Cut to the chase and made the deal quickly. Very honest and open with information. We drove off the lot in less than 2 hours with our new (used) car.

Traciemarie

Feb 4, 2013

Roman put together a great transaction for me...long distance! I live in eastern Washington and found exactly what I wanted on Walker's website. Roman made it easy and provided lots of reassurance along the way! I'm very proud of my new (used) Outback!

XCSTEVENSON

Feb 3, 2013

Above and beyond the call of duty. Even after my financing fell through on the first car, they were able to get me into another that was the exact same model with better terms and lower mileage

zayics

Feb 2, 2013

I really enjoyed my whole experience. This was the only dealership in the puget sound that didn't charge an extra $2-3000 over sticker for a trailer fee. I was glad that they could find me a 2013 BRZ in a timely manner without me having to compromise the specifications I wanted (red and automatic). The trade-in deal was fair, and the sales staff was knew everything about the car and was very friendly to my mother (co-owner of the trade-in) and myself.

tawonak

Jan 31, 2013

I had a great experience with Walker Subaru. I did had a referral, and the team did a great job of meeting my needs. I am a single mom. My previous car's transmission was about to die (literally limping into the parking lot!) and I was moving in just a few days. On top of it all, I am a teacher with a small salary and about to leave work to complete my student teaching and earn my master's degree. Clearly I needed someone who was forthright and a team who could put me in a safe, reliable car that I wouldn't have to sink any money into the moment I drove off the lot and that wouldn't cost me a huge amount of money in the first place when I don't have much money to spare. Roman really came through for me. I test drove a chevy first and didn't really like it. Then I test drove a mazda3 that felt really good. It was a 2008, a few years newer than I thought I could get into. I took a night to think on it and the next day was given what I felt was a very fair deal on the car, including a great amount for my trade in. I worked with Jerry initially, and then Roman finished the deal with the car. Both were very friendly and listened to my needs and concerns. Furthermore, after purchasing the car, Roman has remained available and informative for a few questions I've had since driving the car. I feel like I can call him any time and he will do his best to meet my needs fairly. I am still getting used to the way the car drives and sounds (much different from my old, dying van!) and so far the car has been great for me and my concerns have been met candidly when they pop up since driving the car.Alden was also great. He was able to get a much better interest rate for me than a bank I was working with that enabled me to afford an additional warranty on the car, making it that much less stressful to drive away, knowing I am covered especially during this incredibly busy time in my life.

deniseee

Jan 27, 2013

Roman was great! He really helped me get the car that I really wanted, with the perfect amount of miles. He really wanted to make me happy and I am so thankful that I traded in my car to Renton Walker Subaru. He really took care of my boyfriend and I and made us feel good about our purchase by explaining in depth what was going on step by step! He was not the usual pushy sales man that you would usually encounter on a car lot. I defintely will be recommending this dealership to anyone that I know that is looking for a car. Thanks again Roman!

cmaioshell

Jan 26, 2013

Jerry made buying a subaru outback a great experience. He was not only very very knowledgeable about subaru vehicles but made our experience fun! He gave us a great test ride and confidence not only in this well built car, but in his dealership and soon service dept. We never felt pushed and he always gave us the time and information we needed! We never would have bought our new subaru outback without Jerry!!!! Tyler and Che

Michael.Crotte

Jan 21, 2013

Found the car I was looking for. From start to finish it took 3 hours before walking out with my 2013 WRX. I would go here again

lisarogersfloyd

Jan 20, 2013

Diane was very personalable and friendly. She asked me all the right questions. I really didn't think I would ever buy a Subaru, but she convinced me without me knowing it and I couldn't be happier.

JudyMikel

Jan 17, 2013

I bought a used Impreza. Roman was efficient, friendly and forthright. He contacted me when the car came onto the lot, as he knew I was looking for this model. The offered price of the vehicle was market value. I hoped to negotiate the price, but was quickly told the car would be sold to another customer if I didn't buy it. Fair enough. However, I was surprised when the selling price actually INCREASED by $375.00 before the deal was done. Since this was my first time buying from a dealer, I was very disappointed that the original offered price increased. (Increased cost was NOT taxes and fees.) I do like the vehicle and appreciate Roman's follow up.

cambe-creek

Jan 15, 2013

The vent louvre on the left drivers side broke few weeks after buying new Outback (design flaw, Subaru engineers--you should change it) so had to be replaced and I needed that first oil change...they got it done in one visit, Hooray!

Curtis M

Jan 12, 2013

A very satisfying car buying experience. Matt was very helpful throughout the process and worked to get the car at a price I was comfortable with.

ronaldgrauch

Jan 10, 2013

My initial contact with the dealership was online. Roman was the first sales man to follow-up with me. I found him to be very knowledgeable about the cars and friendly. He is also sincere and likeable. I was treated very professionally.

jagstang94

Jan 9, 2013

Ordered a '13 WRX from manufacture. Got a great price, but had to deal with Subaru Corporate's lack of efficient tracking system vehicles that are ordered. At the end of the day it took 16 weeks for my car to arrive. On a more positive note...LukeG was great and pretty responsive to all my requests and questions.

marcosinseattle

Jan 4, 2013

We decided to visit the Subaru used car lot, not really expecting to purchase a car on that day. On arriving, we were greeted by Roman, and he let us know there was a car that had just been traded in we might be interested in. It was a beautiful blue 2005 Outback in excellent condition and also a most attractive blue color. We weren't sure we were ready to purchase, but Roman worked with us on the price, our trade-in and down payment and we decided we could actually make a deal. The best part is that we fell in love with the Outback, especially after going for a test drive and hearing about the premium features and extras on this vehicle. Because of our somewhat complicated financial situation, we hit a few snags getting approved for a loan. Roman worked with us every step of the way, and the other staff in the sales office and the business office worked with us 110 percent to make our dream of owning this car a reality. We were completely impressed with Roman. He worked so hard to take care of us and make sure we were happy and satisfied with our purchase. He is a very friendly, personable sales professional and we feel lucky to have met him and had his help in making this purchase.

oanhhuynh

Jan 4, 2013

My mother was in a need of a vehicle, so I decided to visit some dealerships around the Renton area. I knew someone who purchased a car recently at this location and she gave them a thumbs up, so I decided to stop in. When we arrived to the dealership we were welcomed by Matt with a big smile and good attitude. Even though it was freezing cold outside! He was helpful/patience and did not have a problem that we looked at multiple cars. I defiantly just came in to look at the cars, but found a good car that fits my mom's criteria. We went inside and tried to negotiate some numbers. This is where things went a little different, but buying a car is not easy! After I was shown the first number and tried to negotiate a different sales man came out... His personality was a little too strong and is defiantly what I picture salesman to be... so we couldn't come up with the right number and I wanted to leave, since I wasn't trying to purchase a car that day. I just came to look and if the price was decent then I'd buy it. As I was leaving a manager came out and gave me a good offer, so we changed our minds and came back in. At the end we got the car. Then I went over to finance and I met with Joy. I have purchased a car before and dealt with a very pushy finance person, but Joy was very sincere. She explained things to me clearly and answered all of my questions. Overall, I would recommend this dealership (just know it is a dealership) and most likely come back in the future. Matt was very friendly and genuine. He was not rushing me to purchase a car, but was there to help me out. Thanks a lot!

Science07

Jan 4, 2013

I recently visited Walker's Renton Subaru for the first time. I was looking to make very first car purchase. The car I've been looking for was something that's dependable, will get me around in all weather types, has good gas mileage, and the cargo room for traveling. Based on my research, I knew that a Subaru was the perfect match. While at the Used dealership, I was met by Tep. From the beginning, he made me and my parents feel welcomed. Tep was very friendly and made my needs a top priority. Through the test drive and full inspection of the vehicle (2012 Outback), Tep and David (manager) answered all of our questions and provided extra useful information. Once I decided to purchase the car, Tep escorted us to the facility where I would complete my financing options. I've heard that is usually a very long and troubling process, but because of Tep's willingness to help and make us feel comfortable, it went smoothly. While signing papers, Tep offered to clean the ins and outs of my car, to make it pristine for my drive home. Tep really went above and beyond with my time spent at Walker's, I couldn't ask for a better sales rep. Before I left, we snapped a photo of him handing me the keys to my new car. We all thanked Tep for helping us.

hyundai accent buyer

Dec 31, 2012

I visited Roman first while shopping for a car for my sister. Roman was very knowledgable about the FOrester we test-drove and did not pressure us into a sale. I regret that we did not purchase a car from Walkers at that point, because we did not have luck with the FOrester we purchased from a borker on 1st Avenue South (that Subara had check engine lights and turbo problems). I stopped back by Walkers to check thier inventory when I was ready to get a commuter car for myself. I asked for Roman, becasue he was pleasant and helpful the first time I had been there. A couple weeks later, I came back in and test drove a Hyundai Accent with Roman, and purchased it! The car was in pretty good condition, and was just what I was looking for in a economical commuter vehicle. Roman and Walkers made the car buying experience pretty easy. I just wish I could have gotten the vehicle for a little bit less $. Two weeks later, and I am loving having this newer small car.

gjoliver

Dec 29, 2012

As a Canadian purchasing a new Subaru vehicle in the U.S. I was very pleased with the level of service I was given by Walkers Renton Subaru and in particular Noel Alderman. As this was my first purchase of a new vehicle in the U.S. I had many questions that needed to be answered along the way. Noel was very prompt and knowledgeable in answering each and every one of them either thru email or by phone. When I was informed my new vehicle had arrived at the dealership and was ready to be picked up Noel even picked my son and I up at the airport and drove us to the dealership. When we arrived at the dealership Lori Brown had all the papers ready to be signed so inside of an hour we were on our way. As a Canadian making my first new vehicle purchase south of the border I would highly recommend you consider Noel Alderman and Walkers Renton Subaru.

Priscilla A

Dec 29, 2012

I had problems with 2 large dealerships in Sumner and Kirkland and was at the verge of giving up my search for a vehicle for a while. My sister just purchased a car from Roman at Walkers Renton Subaru Used Car Sales and suggested I go to this dealership. I was skeptical and went there with little hope they could help me out and was definitely proved wrong. Not only did they give me the most for my Dodge caliber/trade in but they got me into a car I wanted. I had exceptional customer service at a time where things were difficult for me. David Contreras was extraordinarily quick to address all my major concerns and you could tell he genuinely cares about each customer. Roman Shumskiy worked with me quick and efficiently on paperwork. Every time I placed a phone call I was able to get through to David or Roman right away. You can tell they are very motivated to get a deal thats right for you and not just about how much money they can make like most dealerships. I have been to several large and small dealerships over the years and never experienced or seen such high consideration to provide the best service to you. At 38 weeks pregnant this was extremely important to me and they made my life an ease..

rachael63

Dec 22, 2012

Jerry Harris was terrific. He was friendly, attentive and very knowledgeable about the leasing process. He exceeded my expectations at every turn. He expedited my paperwork. I would recommend him to friend, family member or colleague interesetd in purchasing or leasing a Suburu.

karen4729

Dec 20, 2012

After doing a lot of research online in regards to finding a reliable year round vehicle, Subaru was my first choice. Next was to find one with price I could afford. I found one online at Renton Subaru with a price I liked. I filled out an online information request form and Noel called within the hour and was willing to meet with me at my convenience. Well, hours later I came home with a brand new Subaru Legacy. Noel was very informative and educated on the Subaru models. I felt at ease with Noel and did not feel one bit of pressure. He made it very easy on my part with his great explanations and answered all my questions. Buying a car alone was new to me and what I thought would be a scary experience. To my surprise, I was made to feel comfortable and the process was not as hard as I thought it would be. Thank you Noel!

RubyJohnson

Dec 17, 2012

I had a geaat experiencce. Everyone was very helpful and friendly. I love my car. Thankyou so much for it. Joshua and Roman are great salesman.

vandrews11

Dec 17, 2012

To whom it may concern...My name is Veronica Andrews I am a first time car buyer from a dealership. I have been looking for a vehicle for the past month. After continuous searching online I found a few dealerships I was interested in. Walkers Renton Subaru was the very first dealership I arrived at. I was greeted by Roman Shumskiy immediately with a warm and positive attitude. I wasn't sure if the car was for me and wanted to get a feel of what else was out there to make cross comparisons. I went to another dealership in Renton where the customer service could not compare to the experience I received from Mr. Shumskiy. After looking some more I received a call from Roman inquiring how my search was going. At this point I was still uncertain of what I was looking for and told Roman I would possibly be in contact. I visited 5 other dealerships from Puyallup to Lynnwood and none could compare to Romans prestige service. These dealerships may have had the vehicles I was looking for but not the customer service. I ended up heading right back to Walkers Renton Subaru in search of Roman. Someone immediately came out to help me but I refused to do business with anyone other than Roman himself. Roman is knowledgeable, personable, and efficient. Dealing with Roman is an easy, secure, hassle free process with no pressure and this is something I could not find anywhere else. I left yesterday with a vehicle and piece of mind. Walkers Renton Subaru has a great team. The manager David Contreras was also very professional, helpful, and efficient. I definitely made the right choice by choosing Walkers Renton Subaru. Thank you!!

MidgeMyhre

Dec 16, 2012

This review is mainly for Alec and Joy. My fiance and I just purchased our 2013 Impreza and took it home yesterday. Joy began our sale in October, and because of her promotion to Finance Manager, Alec took over towards the end. This was great because we got to work with Joy for financing and Alec for the sale. Neither are pushy and seem to give honest opinions. I must say they are both extremely patient as my fiance and I tend to ask a ton of questions, and then doubt ourselves, etc. etc. Alec helped us set up my phone etc. before we left, which is a good thing because I would have been completely lost. They really took extra time with texting us when our car was expected to arrive, etc. If you go...request Alec and Joy!

irma534

Dec 15, 2012

Exceptional service from two highly qualified, professional sales people.In early December, my wife and I purchased a 2013 Mazda CX5 from Walker's Renton Subaru. We were greeted by two friendly professional salespersons, Roman and Nebyou. Both salespersons were very knowledgeable and were able to answer all our questions. They let us take the vehicle for a test drive without tagging along, which was great because it gave us a chance to discuss the potential purchase without having the sales people overhearing our every word. We also liked the fact that there was no pressure to buy the car. There was a confusion on the price, one ad had the vehicle advertised at a lower price than another ad. Walker's Renton Subaru honored the lower priced ad, Not all dealerships will do that.The closing process was handled very professionally and efficiently. We were treated really well by everyone involved.OVERALL-No high pressure sales,just a relaxed environment with great sales people. Thank you Nebyou and Roman. We look forward to driving this new CX5 for many years to come, but if we are ever in the market for another vehicle, we will be sure to pay you a visit and we will recommend you to all friends. Thank you.

theknittypirate

Dec 13, 2012

The gentlemen at Walker's Renton Subaru, particularly Roman who sold me the car, were extremely friendly and helpful. They were able to answer my questions and get me the Used Subaru that I wanted. The finance manager Lap was very knowledgeable and was very helpful when it came to finalizing the sale of my car. They were very personable and I felt comfortable calling them with questions after the sale was completed. I had a very positive experience with Walker's Renton Subaru's Used car dealership & the finance department. I highly recommend visiting if your in the market for an amazing new used car!

timhenebry

Dec 10, 2012

I spent quite some time researching which new car I might want to buy based on a number of criteria including quality, reliability, efficiency, appearance, safety, general price, etc. When I decided on that the Subaru Impreza was a strong contender, I contacted a number of dealerships around both Western and Central Washington. The response I received from Walker Subaru's Noel Alderman was outstanding--and clearly the best choice for my needs. He answered each of my questions directly and positively without trying to dazzle me with extraneous information or persuade me in any way. When my wife and I came in to test drive the Impreza and eventually factory order a 2013 Impreza, Noel was most accommodating, courteous, friendly, and genuinely helpful in every way. He made a number of positive suggestions on the purchase that turned out to be great choices. And while informative, he did not push me toward options or accessories that were of no interest--he simply provided his knowledge and guidance about the Impreza that were important in making decisions on what to purchase with the car. I was also impressed with the fact that he himself owned Subarus and had recenly purchased a car very similar to mine. He also was able to give me a better price on the car than I'd expected. While it took longer than expected for the car to be delivered (I believe this was the case for all Imprezas throughout the country), once the car arrived the actual buying process went quite smoothly. Lap Nguyen, the finance manager, was also clear, patient and helpful in the purchase and quite informative regarding the maintenance and warranty programs--and I did buy the additional 36k mile maintenance package. During this visit Noel made himself available throughout the entire purchase/pick-up of the car and provided an extensive amount of his time "bringing me up to speed" on the Impreza's operation before my wife and I left the dealership. Good thing too, since the car got its first test right off the bat with heavy snow, rain and wind driving over Snoqualmie Pass to Central Washington. My thanks to Noel, Lap and all the representatives with whom I had contact at Walker Subaru for making this a very positive experience.

beepbeepred09

Dec 3, 2012

It was my first car and i have "baby credit" no complaints anything i asked was pretty much answered to my understanding. I really had a lot of fun and enjoyed working with all the staff there to find the best deal, car, interest rate among many other issues i wanted to be ironed out. i was extrememly pleased with there bed side manner and there patience, i can be a time consuming customer:) they literaly worked out everything for me over the phone so i would not waste anytime coming in.i would work with them any day and have referred many people who have had no complaints. From the manager David to Mike and Tahir. including the incredible staff at finance i was proud of there service great work and i would return in a heartbeat.

Jrod23

Dec 3, 2012

Great experience, the team did a awesome job helping me get out of there with a great car! Mike was extremely helpful! Thanks again! -Johnny

Hjgarvey

Dec 1, 2012

We are first time buyers, and were totally in over our heads, but Joshua, Andre and Alden went above and beyond in making us feel comfortable. They went to work for us and did everything in their power to get us a great interest rate for an outstanding car. I will HIGHLY recommend this dealership to anyone I know in the market.

rafaella.esposito

Nov 23, 2012

Best customer service rep I've ever met! Very friendly, gave us a tour of the shop. Exceptional attitude. Made me want to come back.

kvtran91

Nov 20, 2012

There was a delay for the car's CPO inspection so it took a few days for the car to be ready for pickup. It was a bit convenient but overall happy with purchase

chinda.vilaiphone

Nov 19, 2012

If i didnt go to Josh, I would still be riding the bus. Thanks to josh im bus free ! Great person! reliable dealer to go to and work with!

Aylene

Nov 18, 2012

I was very pleased with my buying experience at Renton Walkers Subaru and with the help from Jason Takahashi. I went to several other dealerships prior to going to Walkers and did not recieve the outstanding customer service I did at Walkers. Jason went out of his way to get me into a car that I did not think I would be able to get. He took the time to explain everything on the car. Other dealerships just had me drive a car and then want to talk money. I would highly recommend anyone looking for a subaru to go to Walkers Subaru in Renton.

jacqueline.burns.92

Nov 15, 2012

Paul was very quick to help me out. I called to pick up my extra key that was never received when we had bought the car in April. He quickly tracked down the sales department to see where the key was. A day later he called me back to inform me that the key was ordered and should take a couple days to get there. Two days later he called and we scheduled an appointment for me to come in and have the key programed to our car. I am really happy with the service he provided. He was really helpful and kept me up to date with what was going on. He is a trustworthy person and I really appreciated his help and I highly recommend him.

Ron. Smick

Nov 8, 2012

PJ is exceptional! He displayed excellent customer service in a professional manner and his follow through was impressive. It is great to have a go to person when we, as consumers, need help with our cars.Thank you,Ron

shivell1932

Oct 30, 2012

Paul was very helpful. I went in to get my headlight changed out, the quote over the phone was around $65. because it included labor fees and the bulb. But after examining it Paul suggested that he just do it himself because it really didn't require any labor, just popping off the plastic shell. End result the bill was around $27. instead of the $65. My husband and I have always taken our Subaru to this repair shop, and have spent thousands there to keep the car in perfect working condition and have always taken the dealers suggestions on what to update. For a short period I started thinking they were coming up with anything to fix to make the our bill higher. So this last occasion of mine it was clear they really have the best interest for the car and the owner. Or at least Paul Monday does, and with great quality customer service. It was a pleasant visit.

jorpra

Oct 29, 2012

Jason Kim was prompt and knowledgeable. He took care of my car and gave me great customer service and I will be returning for future services.

OutbackGreat

Oct 29, 2012

We bought a new Legacy Outback in April 2011 and had a pleasant buying experience.The outstanding service following the purchase is the primary reason for giving Walker's Renton Subaru our outstanding rating.Over the years we have purchased eight new vehicles including a previous Subaru model The Subaru product has always been excellent, but Brad is the most outstanding service advisor from any dealership that we have have had the pleasure to work with.His product knowledge is impressive and the customer service he has and continues to provide is outstanding. He is attentive, always understands our concerns, and takes prompt action to provide the requested service. He has and continues to be the only service advisor that follows up with a call to see we the work was satisfactory and whether we have other concerns.Our service visits except for one has been for routine vehicle maintenance. Our Outback had only 1500 miles on it when the engine started to run rough. Brad made sure that the problem, a bad coil, was satisfactorily corrected and we have not had any major issues since that incident. Currently our car has an irritating squeak in the front passenger seat and Brad will have address this problem, as mutually agreed to, during the next scheduled routine service Brad is a valuable asset in Walker's organization and as long as he remains an employee in the service department we will not hesitate to purchase another Subaru product from Walker's dealership.We would like for Brad to receive special recognition for his outstanding customer serve.Thank you.Ed & Kim Fujinaga

Eva Parks

Oct 28, 2012

Roland Myers was a great help in selecting a used Subaru. We were lookingelsewhere but Roland sealed the deal with Walker's Renton Subaru.

DPBiggs

Oct 22, 2012

I have actually had a few experiences with the used lot at Walkers. I was looking for an STI in 09 and the salesman that helped me at that time was accommodating even though I explained I was just researching the vehicle and probably was not going to buy one that day. We went on a test drive in an 05 STI even tho they don't usually let people drive them. I do not recall the salesman. In 2010, I went with a friend to test drive another Impreza for her benefit, again with the intention of research and was greeted with a somewhat less accommodating attitude. Even though my second experience was not the best, I still had some faith in this dealership due to my first experience. When it was time to shop for a car for my Mother this year, I found an 07 Forrester listed by them which was exactly what she needed. Roman, was the contact who responded to my inquiry. The communication was good with Roman. He was friendly and direct. I don't trust any sales person, so I'm sure I came off as pretty offstandish. I was a dealership technician for five years and have done many used car inspections, so I pretty much ignored him telling me it was a good car while I looked over the car. Yeah, it was a good car. I questioned everything and Roman had answers. He explained every detail to my satisfaction, helped me through the tedious process efficiently and even followed me home to deliver the vehicle. I'm sure I was a PIA customer and roman took care of me. My Mom loves the Forrester. Thanks Roman.

Danielleknapman

Oct 20, 2012

Ronald was so friendly and helpful. From the moment we got to the dealership he was ready to help and answer any questions we had. He approached us in a helpful way, versus being pushy. Usually I avoid the salesmen until I'm ready to ask questions, but he was so welcoming that I appreciated his assistance. I also loved how excited he got for me during the purchase. It made me excited to be a Subaru owner too! Everyone else we worked with at the new car dealership was also very friendly! I would recommend it to friends for sure!

teddyroosevelt

Oct 20, 2012

I worked with both Tahir and Roman. I called on a Saturday inquiring about an Outback and Tahir called me back immediately with information about the vehicle. We saw several cars with him and did a test drive. Tahir was professional, courteous, and knowledgable. When we started negotiating Roman worked with us. The process was quick, fair, no pressure, and he gave us a price we were happy with. Overall a positive experience and I love my new Outback

jhepfer

Oct 19, 2012

We were responding to an ad on the internet. When I contacted them, Roman returned my call. We set up an appt. for a day and time that worked for all of us.I consider myself a fairly good judge of people after 25 years of being a Special Ed Teacher in Tacoma Public Schools. Roman Shumskiy was very knowledgable about our trade in and represented the van we purchased in an honest and fast spoken manner. I have forgotten the name of the sales manager or the young man who helped us through the final signing of the papers, however, both young men were a pleasure to deal with- as was Roman. I have not purchased a used vehicle from a dealer in 25 years because I've have felt I would be getting stung. I did NOT feel that way at all with Roman and this dealer. I would refer anyone looking for a car to Roman and this dealer. It was a pleasure to deal with honest, smart, no B.S. people. Thank you to you all. Jon Hepfer, Linda Ellefson

drew198626

Oct 18, 2012

Had a great experience and love the new car that I got! Roland Myers and his managers were a great help and I will send anyone I know to them to buy a car! Thanks again Roland

Fryeguys

Oct 15, 2012

The whole experience was the best we have had yet. They didn't make us feel pressured and had a good attitude. We will definitely be going back for any future car needs

cpaxton

Oct 13, 2012

Roman was very honest and informative regarding the product and the price. We learned things about the vehicle we did not know and we had done our homework. He kept time at the dealership to a minimum for us and we felt the price for the vehicle was fair to them and to us. We bought a new Subaru in 1999 and traded this vehicle in today and bought our next new one at the same dealership. We were very happy with our experience.

tjacobsen

Oct 9, 2012

I came to Walkers Subaru with my dad for my first car purchase. Roman was very nice and funny. He had sold my dad his car 5 months prior and he was very happy as well. I was able to get a good deal on the car I wanted. Very pleased.

Womac

Oct 7, 2012

Wonderful group of people. Worked very hard to get me a deal on a Subaru.I would highly recommend them, they stayed late and worked for quite some time to figure out a purchase I could live with. I would go here again in a heartbeat.

cristinacastro2900

Oct 5, 2012

What a fabulous experience! I highly recommend. Roman is such a professional, friendly, funny, proficient person. The car selection is great and good prices. Very clean business.

Rajadat808

Oct 2, 2012

Roman is the MAN! I've bought 2 cars from him and he made both experiences great ones. He got me the cars I wanted for the prices I was comfortable with. I will definitely go back here and have him help me the next time I feel like switching up my vehicle again. As long as I like a car there, I know Roman will get me what I want.

Yeung

Oct 2, 2012

One of my tail-light was out on my Tribeca and I just need to have it change. Paul was very friendly and helpful, he sent me to the parts department and show me what to buy, and then changed all my tail-lights and break-lights in 10 minutes with minimal cost to me right on the spot. He helped me saving time and money! Paul, Thank you again for being so helpful and friendly! ~ Sabrina

shelbyddenny

Sep 28, 2012

Roman, Roland & Breanna were all a huge help in helping me get my car! They were honest and friendly. They kept me with in my budget and I got a car I really like! In the future I'll get my next car there too!

tomm98008

Sep 28, 2012

Thanks to Luke and others at his dealership, I walked happy from a new car buying experience for the first time in my life. In the past, I'd feel like I needed to take a shower to wash the stench off. But Luke made it a happy and efficient experience by being transparent and responsive throughout. I'd buy from him again for sure.

scottiie

Sep 28, 2012

Brought my 2012 Impreza with Andrew. Andrew was really friendly and easy to talk to. I also received really great services and support from Andrew after I purchased the car.The only setback I had with this dealership is the price negotiation took forever. We couldn't agreed on the price for a while. Toward the end, Andrews boss walked in and talk to us. It resulted with very heated conversation and my wife and I end up walking away.About 2 hours later, they called me and they are willing to make a deal with the price I offered. I guess it is just part of the negotiation process, but I really wished that never happened.Overall, I enjoyed working with Andrew. He was wonderful. But I wished his boss would've cut down the negotiation game and agreed with the price I offered initially.

TLA-Renton

Sep 23, 2012

I had a friend refer me to Roman as he had helped him with his last car purchase. Roman did a wonderful job being up front about the price of the car, trade-in and interest rate, cutting out the back and fourth between his manager and him until he really needed to. I left the dealership as I felt overwhelmed a little, and he took the time to work up numbers with his manger and finance department then called me back to let me know he was able to get the numbers where I needed them. He told me there was another customer interested and it was true, unlike other salesmen that will say that just to get the sale. The other customer actually showed up after I had filled out the application. I would definitely go back to Roman!!!

twilsong

Sep 21, 2012

Service Manager Dan Feigner is the main reason why I'm still driving my 2006 Subaru Forester today. When my Forester experienced catastrophic engine failure several months ago, Dan stepped up and did everything in his power to get my car running again. Not only did he get it repaired to like-new condition, but also for a lot less money it would have cost for a major engine rebuild. What impressed me the most was that he took the initiative to contact me directly because he felt I wasn't getting the best possible service at that time. I never had the opportunity to thank him in person but I would highly recommend his services to all Subaru car owners.

Judith Reddaway

Sep 21, 2012

Sales person was very friendly. He gave us enough "private" time every so often, so that we could discuss amongst ourselves, what we thought about the cars we were considering. Not high pressure, and was well informed on the model we were interested in, to answer all of our questions.

mdainis

Sep 19, 2012

I went to the dealership knowing what car I wanted and how much I was going to pay for it. I also knew how much I was going to take for my trade in after doing some research. Roman, the sales person, asked what my bottom line was so I gave it to him. Expecting him to do the old I have to check with my manager back and forth he said OK we can make it work. That was the quickest I have ever been in and out of a dealership in my new car. I know I got a steal from the research I did! Roman was very professional and polite. He walked me through all of the stages I needed to go through. I would highly recommend this dealership and Roman as a sales person.

oreyestone

Sep 19, 2012

Brad Hallock assisted me in navigating through auto body work, parts, and regular servicing. I am blown away by the service provided! I was nervous and unfamilar - Brad worked magic in a world of words I am not familar with. Thank you Brad. I recommend anyone with a Subaru go here.

dgummere

Sep 12, 2012

excellent service, willing to negotiate & courteous staff. The fact they worked with my budget really impressed me. My son came along to see how buying a car can be a hassle, but Walker's Renton Subaru took the hassle out of the equation.

ROBERT RADCLIFF

Sep 9, 2012

I CAN'T THANK YOU ENOUGH FOR YOUR CONSISTANT SUPPORT DURING MY RECENT PURCHASE,OF MY NEW AUTOMOBLE.SALES,FINANCE,AND MANAGEMENT GREAT-JOB!!!!!! I SINCERELY APPRECIATE YOUR HELP. REGARDS, RR.

lisabee2

Sep 8, 2012

Great experience .. lovely car! Friendly staff and clean facilities. Easy to find. Not sure what else to say to make this enough words :O) come and see Roman at Walker Renton Subaru.

jpaulo

Sep 5, 2012

It was a good experience. Roland was very helpful but the only thing that I didn't like is nobody told us that the car that we are buying does not come with Air Conditioning. It would have been nice to know that during the transaction rather than searching it on the internet that the base model of my car does not come with A/C.

PatrickMetiva

Sep 2, 2012

Bought an excellent low mileage Outback 4 years ago. Loved the car. Unfortunately, it was totalled recently. Had a great experience then so figured to give them another try. The same gentleman who helped me last time was there to help me again. Roman took care of everything and I was done in record time. I now have ANOTHER excellent low milage Outback that I am quite happy with. Much thanks to Alden for taking care of the financials. While car shopping is not my favorite thing to do in the world...these guys took care of me and I am very satisfied with the whole experience.

santioutback

Sep 2, 2012

My wife and I used to have a Subaru Legacy Sedan and we loved it. However, we were looking to trade it in for an Outback. I contacted dealers in different states, over the phone and via e-mail. This is how I got in contact with Renton Subaru and with salesman Roman Shumskly. I enjoyed very much buying a car from Roman. Since I live in Oregon, my interaction with him was mainly over the phone. I had several (good) offers from other dealers, but what convinced me to do business with Roman, was his commitment and seriousness in the case, this made me feel more comfortable and led me to seal the deal with him. I very much liked how efficient the paper work was handled and the willingness to get into an agreement before I arrived there. I enjoyed knowing that Roman was flexible on the price and that he wanted to work with me. I feel it was a win-win for both of us as I felt happy with the agreed price.Overall I had an excellent experience, I would definitely call back and buy my next car from him and Renton Subaru. My only tiny complain is that the car was a little dusty when I picked it up, and I would have enjoyed driving the car out of the lot, shiny! (washed the same day). Thank you for your service Roman,Santiago

artboucher

Aug 31, 2012

Had a great experience overall. STI is a dream to drive and I am already fixing it up more with an upgraded stereo and tinted windows. Had to wait for it a couple of days because it had just come in on a trade, but it was totally worth it. Staff was friendly and was not over bearing in my decision to purchase.

maryrichards

Aug 28, 2012

We were initially shopping for a used Outback for my granddaughter based on the budget she had been given. The dealer was great and allowed me to take the car to my mechanic to have it checked out. My granddaughter then signed a contract. We later learned that the person paying for the car would not pay for a used one but instead upped the budget. The dealer voided the original contract, worked with us to get the car she wanted and she is now happily driving her 2013 Outback.

melsa1101

Aug 28, 2012

It was a joy working with Zarin during the purchase of my new car. He was helpful and friendly and made the car buying experience a lot easier than it usually is. Than you for all your help Zarin! We love the new car!!

brianberard

Aug 25, 2012

I enjoyed meeting Roman. He helped explain all of the features of the Ranger truck I purchased. I had made an appointment and when I arrived Roman had the truck out ready to go and had research all of the features. It was a pleasure working with him in buying my truck.

Mr Brown

Aug 24, 2012

Both sales people were very friendly, and we feel we were treated quite well. The only thing that could have been improved was the detailing of the car we bought. It may have been a very recent trade in, but the exterior, and engine compartment could have been cleaned more thoroughly. Previous vehicles bought from other dealerships were better prepared. However, overall we are very satisfied with the sales staff, and would not hesitate to return for future business.

jordanrudd

Aug 23, 2012

I got a great deal on a great used car. Roland was very professional and friendly and I never felt pressured. The whole experience was about as painless as used car buying can be.

traceyscar

Aug 23, 2012

Overall, I had a good experience at Walker's Subaru/Mazda. Tahir Faizoullin took care of my purchase and made sure everything went as I wanted it. We had a misunderstanding on the reported mileage of the vehicle. It was not the same as advertized, but he made sure it was a good deal. He was professional, respectful and he looked me in the eye. This is important because I felt like I was getting a fair deal. I received what I wanted on my trade in vehicle and I am very pleased with my purchase. Tahir made sure that my follow-up service was taken car of and all the paperwork complete.When I checked my car in for service, I was very happy with the professionalism and prompt service I got from Kim Meyers and Paul Monday. The ease in which I was able to come in, get my car details worked on and get back out was great. I would recommend this dealership and these employees to friends and family.Thanks!

BradEugene

Aug 21, 2012

Pete was friendly and courteous. No pressure sales. Everything went smoothly, would recommend to my anyone, and I will. Ask for Pete if you're looking for a decent used car.

dpoling1483

Aug 21, 2012

Had a few emails back and forth to get a price quote for a vehicle. He kept asking me to come in to make the deal happen. I was clear that I wanted to get a price first. After the third time he emailed completely ignoring my questions and again asking me to come in to make the deal I responded with an email that stated if you are not going to answer the questions in my email please do not respond. He replied "Good Luck". Never experienced this sort of arrogance from an actual dealership.

sara.baquerogarcia

Aug 21, 2012

I appreciated not being pushed into a decision by Luke, but rather guided and helped. When I came into the dealership, I had the car I wanted in my mind, and he helped me get it. I also appreciated his friendliness and professional attitude. I had gone to the dealership to buy the car, but forgot a very important document that could have stopped me from being able to get the car that day, but Luke offered to drive all the way to my house (which is far) to get it helping us out very, very much! Alden was also very helpful and informative, and treated me with the care that I was looking for. I love my Subaru, and I am very happy that I chose to come to Luke and Renton Subaru to get it.

keenansanders

Aug 20, 2012

We first searched for used Subarus online. After coming across a few that were close to what I was looking for, I emailed the dealership and heard back from Pete very quickly. He was super informative and very helpful when it came to answering my questions and listening to what I was looking for. We visited the dealership that week and found Pete to be very helpful at finding us the Outback that matched our preference without being at all overbearing or pressuring us. We were pleased to find that Pete had found the perfect 2012 Outback for us, with very low mileage and all the specs we wanted. While we initially thought it would be far out of our price range, Pete worked diligently at making the car something we could afford. He gave us a sale price we were very pleased with and top dollar for our trade in - far more than other dealers had initially suggested and certainly more than we'd expected. Even after the sale Pete continued to work for us, going above and beyond what anyone would have expected him to do. My husband and I were thrilled that we decided to head to Renton from Kirkland to work with Pete, as we feel he gave us a great deal and we truly enjoyed the experience.

Dennis Alumbaugh

Aug 19, 2012

We wanted to replace our second car. We were looking for a car that was in good condition,with good ground clearance, low miles, and would be excellant in the snow and icy road conditions of Eastern Washington. We went to Walkers Subaru used car lot and thanks to Roman's quick and professional help, we found just what we were looking for and more. He kept his word and took care of everything he said he would-plus they had the car ready for us to go home by the next day and we were grateful.

JerryDddddd

Aug 16, 2012

Zarin was easy to work with and went to bat for me to try and get as much for my trade in as possible. We weren't able to put together a deal because of a shortage of the car I wanted through no fault of Zarin's.

lesliekay56

Aug 16, 2012

My son bought a Subaru a few years ago from Roman and I met him then. He is a very enthusiastic and engaging salesman! He was surprised I remembered him, but who wouldn't he's quite a memorable character! I actually ended up getting the same car as my son and on that particular day we stopped by I had no idea we would be purchasing a car. The deal Roman made us was so great we couldn't walk away!

toandy8

Aug 14, 2012

Zarin was extremely helpful in the process of purchasing my first car. He was very knowledgeable about the cars and treated me and my dad with tons of politeness. I would definitely suggest choosing Zarin as a cars salesman if you are looking to purchase a car.

WS Arlene

Aug 13, 2012

Zarin - I'm aware, that I didn't/don't need all of the bells & whistles, that I have available on my 'NEW' Subaru, Impreza. I probably could have 'shopped around' for a lesser equipped and better deal - but - I chose not to.(I would have liked to have gotten a few $'s more for my Saturn, but I knew it wasn't well, and with the fact that some Saturn parts were becoming unavailable, I accepted the 'small' $ offer - I just chose not to get my friends/family involved - in order to where I could 'DONATE' my Saturn to a Charity.)I chose the 5 door, Impreza, because it will make it easier to travel with mySister-in-Law with either her Walker or her Wheel Chair.I probably won't use/need some of the features, but I really don't anticipate having the need to buy another car. Possibly, one of my family will enjoy this car as well of the extras later.I didn't feel pressured into buying - I hope that you do well in this recent change in your profession.P.S. - - I really like driving my new Subaru, both city and highway ! Sincerely and Respectfully, Arlene

chalupataco

Aug 13, 2012

the service was very helpful. I was able to walk in choose the car i want. Zarin was able to assist me to get the car for the price I want

heidisimm

Aug 12, 2012

Zarin was very friendly, knowledgeable and patient. He worked to get the best deal for me. I would highly recommend him to anyone looking to buy a new Subaru.

rodgeb

Aug 11, 2012

Pete was great to work with and we left feeling we got a good deal. Pete went to the extra time and trouble to make sure the used car we bought had the accessories it came from the factory with, things like mats and cargo covers. We got a what we wanted for a our trade in and the car has been problem free in the 3 weeks we have owned it. We bought a 2011 Subaru Outback. Pete didn't have the normal used car salesman personality and was very prompt in responding to email questions and even took more pictures of the car and emailed them to me. Highly recommended.

Bdiwha

Aug 10, 2012

I was pleasantly surprised to get an email response within hours of looking at one of their cars online. David was courteous, attentive, and didn't try to pitch me something I didn't want to hear. I'm used to having a pushy salesman, but David was considerate and wanted me to make my own decisions. Their service was terrific, the pricing was right on point, and I would be happy to shop there again next time.

dancingintherain24

Aug 10, 2012

Zarin was very helpful in explaining to us why a Subaru was the car for me. He spent a lot of time with me, and was able to answer all my questions.

tigerstylin74

Aug 9, 2012

It was a great experience buying a car here. I came back because I bought a car here a few years ago with my girlfriend and she got a great car for a great price. The entire staff was helpful and pleasant and they gave me a really good price on my trade-in. I never felt like there was any shady plays going on and it seemed like everyone was up-front with me. They've got a good reputation for a reason.

Jack Havens

Aug 8, 2012

Roman was an energetic, highly engaged, and knowledgeable salesperson. I arrived with a half dozen concerns which he validated as having merit. He methodically addressed each concern, one by one,reducing my reasons not to buy to zero.At no time did he overstate or misrepresent the dealership's offer. I left with total satisfaction.

tiffanymilne

Aug 7, 2012

We were very pleased with our experience at Walker Subaru. We would ike to personally thank Roman for getting our paperwork processed so quickly and getting us such a great price on our trade in. Not to mention that the car we bought was brought down in price so that we could have a monthly payment we could afford. Thank you to all the staff that worked with us during our purchase.We would also like to thank Lori. She came in at 9:30p so that we could have all of our fnancial paperwork handled, and she also worked with us to get us the best deal possible for our extended warranty.We are absolutely loving our "new" car. Life is good when you're in a great Subaru!

williamandrose

Aug 7, 2012

We initially came to this dealership looking for a specific model of minivan, based on a small amount of online research. We didn't have much time the first day, but Roman was friendly and very accommodating with our kids. He also highly recommended that we look at a different model - one slightly older than we initially wanted, which made us hesitant. However, the older model was in better condition and upon further online research that evening did prove to have a better track record, more cargo room, and retained its value despite its age. It was also from a brand I had more experience and trust in, so thanks to Roman our plans took a different - and better - direction.He was also very nice on our return visit, and while he was quite emphatic about getting our business he was never too pushy. I feel like in the end we got a fair deal on our trade-in, and a good price on the new (to us) car.The one concern I had was that the cost of adding a warranty to cover the car was higher than we had at first been led to believe. Roman indicated from my first question about it that he wasn't sure, and the business manager would have that info - but he gave me a rough estimate that proved to only be about half the cost per month of the base warranty. I don't think it was done intentionally at all, but if that is something you are wondering about it would be worth maybe talking to someone who can give exact info first rather than finding out at the end when signing papers. We still went ahead with the warranty, since our last used car (a 2002 VW Beetle, the very one we traded in on this purchase) had a transmission failure during the short 3k mile warranty it came with... but it put us about $50 a month over where I had wanted to be. Hopefully it is worthwhile :)

muhamed

Aug 3, 2012

Service was exelent.Roman was there to great me immediatly.I explained what I was loking for,and he showed me vehecles that I em loking.I select vehecle that I liked.He reviwd the vehecle with me and answerd all of my qwestion.He was wery frendly and I will recommand Roman and dilership to my frends.

Leskerry

Jul 31, 2012

The team at Walker Renton Subaru were fantastic. Andrew Chentow the salesman was friendly, quick with service, extremely knowledgeable and refrained from pressure. He was patient as we first looked at new vehicles, then used. He let us drive the vehicles until we were satisfied. He showed us options and comparible vehicles and he dealt in pricing very quickly and very friendly to our budget and pocketbook. Definitely look up Andrew for your new or used car!Breanna Ogard and Lori Brown in the finance department were amazing. We were prepared for a couple of hours of paperwork and hidden fees and going back and forth. None of that happened. Breanna had us out of there in less than an hour with all paperwork signed.A couple of days later I found a better finance rate with my own bank and contacted the dealer to inquire about moving the loan. Lori then contacted the original lienholder and after one or two phone calls informed me the lienholder agreed to an incredible new rate, just to keep our business. I would definitely use Walker Renton Subaru for my next car, and I'm sending my friends and co-workers there. No complaints at all, except that they are in Renton and not West Seattle.

sammiJ

Jul 31, 2012

My wife and I have bought many cars at several different dealerships in the Greater Seattle area over the last 24 years. The purchase of our 2012 Outback from Roman Shumskiy was one of the most pleasant deals I have ever experienced. Buying a car can be a nerve-racking experience, but Roman helped make this time around more than tolerable. He was knowledgeable about the car as well as the services available at the dealership. He was very attentive to our needs and questions, but he was never pushy. He gave my wife and I free time to talk alone, yet he made himself available to answer any questions we had. We came away from the purchase pleased with our new Outback and happy with the deal we were given. In the past, I have worked with dealers who would say disparaging remarks about my trade-in in an effort to discredit its value, but Roman & the Sales Manager gave us a very reasonable deal on our two trade-ins; I never felt pressured neither to "buy now" nor to accept less for my old vehicles than I felt was equitable.Roman is a "regular" guy. He told us about his family and his hometown. He knew the value of the Subaru would sell itself, so he let the car work its magic and he just took care of us. I truly feel as if I made a new friend that I would be happy to work with again, especially when I buy my next car. Thanks again Roman!

davisn

Jul 27, 2012

Luke went the extra mile. First of all, his sales approach was more passive than aggressive, something we very much appreciate. His knowledge of the various models was more than adequate for us. He made a last minute price adjustment that he would not necessarily have had to do by reducing the value of one of the services. He also set up my cell phone for bluetooth which was very helpful and he told us how to set up the rear view mirror sensor for the garage door, also very helpful since we are technology challenged.I'd recomment Luke to anyone looking for a subaru. we passed up our local subaru dealer to go to Walker's and we are glad we did so. Thanks a bunch Luke. and the Thai Restaurant you recommended as we drove away was excellent!!

sauve27

Jul 27, 2012

David was very helpful and quick service,he didnt wast my time ,he showed me what I wanted and I was in and out in no time THANK YOU Randy

mcnealley

Jul 25, 2012

Tahir was a very personable and professional salesman. He wasn't too pushy and was willing to go the extra mile to work out a deal with me. I would recommend Tahir as a salesman to any of my friends or family wishing to purchase a vehicle. The younger salesman could probably learn a few things from Tahir if they were to put there cell phones down. There loss, his gain.

Muaythai

Jul 20, 2012

Roman was very nice, he had a real knowledge of the cars, was helpful. the only negative was the interest rate that I was quoted over the phone was different at time of purchase, and have have some wires sticking out in my back seat.I would recomend this dealer.

cgeorgescu

Jul 19, 2012

I especially appreciated that I was told what to expect and that everything went exacly that way, no surprises. the maintenance was done well and so the repairs that we found necessary. Another plus: Kim found a loaner for me on quite short notice. She is knowledgeable and courteous. I have *some* knowledge of mechanics so when I say the is knowledgeable, she is knowledgeable :-) Though I'd have prefered to pay less (and who doesnt) I was satisfied with the price: lesser than at other Subaru dealerships where we serviced the car in the past. We'll be back and recommend them to others.

tmortensen

Jul 19, 2012

Brion was great to work with for our new car needs. He was very thoughtful about our needs and what would best suit us. I would recommend Brion to anyone looking for a new car.

sschiro

Jul 18, 2012

Paul Monday was a pleasure. He was accomadating and went the extra yard to be of the best service possible. As I waited and heard how he encountered other customers I was impressed with the quality, empathy and can do capability. He really made a positive impression. Thank you PaulSeve Schiro

subaru2013

Jul 18, 2012

My son (Anthony) purchased a 2012 Subaru Forester from your dealership and was very pleased, so on his recommendation I visited your location. I felt as if Brion and Andrew (whom I spoke with before) were both very professional and personable in making you feel very comfortable. I would recommend you to people I know.

jessie_lynch7

Jul 18, 2012

David was extremely knowledgable and friendly. He knew exactly how to help find the right car for me. I felt as if David was honest above all else and I appreciate that attribute greatly. Great Job!!

mpfuller

Jul 18, 2012

I would highly recommend working with Zarin Price. He is kind and sincere and seems to do all that he can to ensure that your experience is a positive one.

lynchg

Jul 17, 2012

I was very impressed with David. From the time we met him until we closed the deal he was outstanding in every way. He was friendly, not pushy, respectful and had a manner that resulted in returning to the dealership several days later.He was also responsive via email and was able to provide good answers in a short amount of time.I am a CEO for a business with over 1500 employees and I would hire David without hesitation. You are fortunate to have him as an employee. His enthusiasm and warm heart for people is definitely something that deserves extra recognition and praise!

slarie65

Jul 17, 2012

Roland was very friendly, not pushy at all. He was willing to go all out to show me the inventory. Even drove over to the other lot to find the car I wound up purchasing.

wdunbar

Jul 17, 2012

The service was excellent. Roman was there to great me immediately. I explained what I was looking for and he showed me vehicles that fit my criteria. I selected a vehicle that I liked. He reviewed the vehicle with me and answered all of my questions. He was very friendly and courteous. I will gladly recommend your dealership and Roman in particular to my friends when looking for a used car.

Squishy

Jul 16, 2012

My other Subaru had been totaled so I needed one really soon. Was actually at the dealership hoping to look at another car which as I was pulling in was pulling out. So we were just going to leave when my mom spotted the Subaru we ended up buying, we took it to for a test drive roman was nice respectful and not pushy at all. 8months later come to fine out I've had to put over 2000 dollars in to it. My tire blew, my mechanic tells me there's is rust all over the car. My wheel barring is about to give out. Went from simple fix on the breaks to needing new calipers because he busted the screw trying to remove it becuase it was so rusted. Roman is a good guy but sold me a not so great car! Before we went to leave with the car he had promised to program my key FOB to the car since the battery had died in it he neglected to do that leaving me to have to buy a new one. He hustled us more trying to get use to fill out a review for him instead of trying to get us in to get my FOB fixed which was the one thing we were worried about as we were leaving.

kipano

Jul 16, 2012

David was very helpful. I contacted dealer by phone first because of an online sighting and he was very responsive. Although the car hadn't been ready for showing, he tracked it down for us and met us at our convenience to see it. We made a deal and purchased it on the spot with a little blind faith that the dealership would replace the tires, detail and final inspect the vehicle before we received it. Although waiting around for the finance manager was long (over an hour even though our financing was complete), everything else went smoothly. David is a great salesperson to deal with.

Nicole_lindsay03

Jul 15, 2012

Roman was the funnest, most hassle-free salesman to work with. He would give us the facts straight up without making us feel full of pressure. He sincerely looked out for our best interest. To top it off, he was hilarious and made the experience enjoyable. Thanks Roman!

aswadat

Jul 14, 2012

It was my first time buying a car from a dealer and the agent made the process very smooth and easy. Although i think the rate of financing was on the high side,if there was something that the agent could have done, he would have done it. All in all, I had a nice experience buying my car from this dealership and they are friendly, sensitive to customer's plight and i would recommend them.

hallyann

Jul 14, 2012

Roman is great! Very friendly, not at all aggressive or forceful, but funny and sincere. Totally willing to work with you. We had found a nice 07 Sub Forester online. Decided to make the trek up to Renton to have a look and was not disappointed. The ad was accurate and we were able to work with Roman to get the interest and payments we were looking to get. I never felt that we were just another sale. Completely satisfied and will most likely be back. WE LOVE OUR FORESTER!! :)

clog1

Jul 13, 2012

Roland was an awesome salesman paid attention to wwhat I wanted in making the deal happen and made sure I was okay with the experience great job ...would reccomend this dealership to a friend

snorlot

Jul 13, 2012

My husband e-mailed about the new Impressa's and didn't get the information he needed. We are looking to purchase a new Impressa and needed to know what the fleet price is. We don't live close but I called and was told in order to get a fleet price for Costco members, I needed to come in and give them a copy of my card and pick out a car so they can copy it for Costco (What a farce!). So when I was in town today, I stopped in and Joy was busy so she had me talk to this other sales person who was familiar with the fleet plans too (he really wasn't found out later). I told the guy that we already test drove an Impressa in Bellevue and that I was told he had to come down etc.. and was interested in the price Costco and Boeing had to offer. He led me to the back asking about buying a car today and what type of car I was interested in. He left me back there and said he'd be right back with the keys to the car. All three of the Impressa cars there were boxed in behind other cars so you couldn't go anywhere anyway unless they moved all the cars. He went in- never checking to see if the car was opened- I happened to check the back- it opened! I got in and checked out the features in the hot sun waiting for him to appear checked the other 2 as well. This is my first time, this place is small, not very impressive for a business and most of the sales people didn't look or act very professional. I finally went looking for this guy and found everyone was sitting or standing around inside. I found the sales guy talking to the manager in the cool sales office!! While I'm in the hot sun waiting for him to come back with the keys- he's talking to Joe!!! Plus I have to spend my time looking for the sales guy who didn't really know much about fleet plans or this Joe fellow! Even the sales guy didn't know Joe's last name and Joe didn't have a business card and either did the sales guy who had to give me a written one at his desk! He also wanted me to go back out to the back for the price and I said I already know what the price of the car is and he said he didn't so I told him it's 25,454.89- the same as other Subaru dealerships-there's no discount down in Renton!!! That's all I needed to know!! and What the Costco and Boeing fleet prices were which it took them over an hour in the hot sun and in Joe's office giving me the run around side stepping the info!!! I talked to the manager and the sales guy together about What was the price for the Impressa through costco and Boeing- I got the run around and finally he said Costco didn't have the Impressa on their fleet plan program and said their price marked is what they are and no lower! JOE -if that is even his real name said We'd have to go through Boeing for the fleet price- he acted as if he couldn't be bothered but was happy to waste my time, my gas, my body in the heat while giving me loads of bull!! I nor my husband are impressed with any of the people at Walker,s Renton Subaru and would not purchase a car from them even if they were the last people on earth!! WALKER RENTON SUBARU - I went thru thru H.. and back TODAY to get a price on a car we already are interested in purchasing-SO I don"t need to explain where your company can go-YOU'ER ALREADY THERE - So YOU CAN KEEP YOUR CARS!!!!! 7/13/2012

Stiii

Jul 13, 2012

This was my second excellent experience with Roman. He knew exactly what I wanted and made the process easy and fast. The folks at Walkers are great!!As a retuning customer they really helped me out. I would reccomend any of my friends to buy a car from Roman.

AmeliaRD85

Jul 12, 2012

I would give Roland a 10 for friendliness if I could! He was super helpful and never made me feel pressured. I looked at dealers on the Eastside first -- bad idea. They were boring and just tried everything to get me to buy without listening to anything I needed. Basically tried to make me feel bad for wanting more for my trade in since it's a hassle for them to sell the car. Renton Subaru was nothing like that... it was actually fun! The price on the car was a great deal, and they came right on the money for my trade in. I should have listened to my co-worker and gone to Renton in the first place -- much better experience and prices than what I found in Bellevue/Issaquah!

helen1612

Jul 11, 2012

I visited twice and realized that I could not afford the used Subaru's Walkers had 2001 grand Marquis that was reasonably priced. The extended waranty was not. So I had to skip buying one. Roland is very customer service orientated and helpful.Thank you.

Raptr8

Jul 11, 2012

we purchased a VW bug for our daughter from Roman he was eager to help us. the car had a broken transmission. Dealer agreed to put a new transmission in the car for no charge.. after the car being in the shop for one month we finally got it back. it still had problems so we took it back to Roman he agreed to take it back and sell us another car. We bought another car from him..He is very polite

kcfcycle

Jul 5, 2012

I had a great experience with Roman, Alden, and Walkers Subaru. After lots of searching I found a great used STI at Walkers. Roman was very friendly and easy to work with. He really knows his stuff about the cars, which is always nice. It's tough to find a good used STI, and I was comforted to know that Walkers did a thorough check on the car before putting it on their lot.I came in late in the day, but I was still able to leave with my new STI that evening. Roman was able to get me a very fair trade in value for my old car. Alden was also a very nice guy and he was a pleasure to deal with also.Overall it was an excellent buying experience, and definitely an efficient process with Roman and Walkers.

katiseattle

Jul 2, 2012

Roman and David went out of their way to work out the best deal for me. I am really happy with my new car. Thanks.

christagw13

Jun 30, 2012

I came into Walker's Renton Subaru Used cars and was helped by David Contreras. What a wonderful experience! He was referred to me by a friend who ha purchased a vehicle from him and he exceeded my expectations! I was buying a used vehicle because I was in a car wreck in which my car was totaled. Since my car was totaled, I was out of a vehicle and needed one ASAP since I also just had a baby. David was very compassionate of my situation and worked very hard to make sure I was comfortable with my new purchase since it was an unexpected purchase. He found me a 2010 Mazda 3 5 door that is perfect! He had great ideas and tons of knowledge about the car and how it would work great for me and my baby. He found the best car for my needs and was able to get it for me quickly and for an amount that I was comfortable with. Had it not been for David's sincerity, knowledge, great attitude, and professionalism, I wouldn't have found the perfect car for me. Thank you David! Walker's is lucky to have you!

heather haley

Jun 29, 2012

Had a great experience at Walkers Subaru.... Second car I have purchased from them always good service, helpful, knowledgeable, and nice. Thanks again for taking care of me.

thepond

Jun 29, 2012

Roman Shumskiy was extremely friendly, efficient, thorough and professional during our recent car purchase. The process went smoothly due to Roman's high level of communication. He made clear every step that was taking place and made us feel comfortable each step of the way. He is an outgoing and engaging person and we felt right from the start that we were working with a friend.

waynevan

Jun 29, 2012

We bought a used, (2012) subaru Outback from this dealer, if you are looking for a subaru, but dont want to pay what new cost, go here, we saved a few grand, our Outback limited only had 304 miles on it. along with some options the prviuos owner put on.Roman was our sales guy, he came thru on all promises and saw us thru the entire process and was not too "pushy"This is the second time we have bought from Walkers, I would recommend them.

G.Isoshima

Jun 28, 2012

I was very impressed with Andrews knowledge of the products and the friendlyness of the whole experienceof buying a automobile from Walker Subaru. The sales were not high preasured like some other dealerships that I've been at in the past. I thought the sales price I paid was fair win win for both party. I was disappointed in the trade value I received for my trade but I can somewhat understand with the high mileage the price I received. I would recommend this dealership and andrew Chentow to friends and family.

nicole1202

Jun 28, 2012

I came into Walker's Renton Subaru looking for a car I saw online. I was able to test drive this car right away and offered the competitive internet pricing. However, I was also given the opportunity to look at multiple other cars within my price range. Roland Myers was able to answer all of my questions and find a car that best fit me. Then inside, Eric Brillhart was able to quickly work with me on the finance aspect and warranty for the car. Overall, I was very pleased with my service here and would recommend to anyone.

kevinrandalljones

Jun 27, 2012

Roland provied great customer service. He got right to the point and met my needs. The best part about working with Roland was the excitement he got when we closed the deal it made me comfortable that I made the right decision. Thanks Roland for all your help. I will be seeing you next time for the Mazda xr7 in a couple of years

susanladoux

Jun 27, 2012

We received great and attentive service as soon as we parked in the lot. Tahir was responsive to what we were looking for and willing to meet us at our price point. We would definitely recommend Tahir and Walker's Subaru to our friends and family!

dogsinspire

Jun 26, 2012

I saw the ad for the Mini Cooper I wanted on the internet and wanted to look at it right away. My son and I went to the dealership in Renton, and I had talked with David on the phone and he was expecting us. I own a '88 Trooper, so the mini was a far stretch from what I was used to. This was the first car I looked at, and because of the condition of the car, and David and Roman's friendly manner, I was very comfortable looking for the car. They matched the price I had hoped for, and made me feel very comfortable and not pressured at all.I love my Mini Cooper, and I'm glad Walkers Subaru was the dealer I visited. I would go to them again, very friendly and honest.

cnconrad

Jun 25, 2012

Alix was so easy to work with and really had a sense of urgency. She always called me right back, quoted me a fair price and made sure everything was handled in a non aggressive and friendly way. I would recommend her to anyone!

passionsurf

Jun 25, 2012

The salesmen we interacted with were very friendly, not overly pushy, and good at their jobs. We got a wonderful car for the price. I appreciate that this dealership provides the carfax report for free (though, I wish I had read mine and seen that the previous owner was a rental company). The car only came with one key (it seems two keys should be standard from a reputable company), but I was able to copy it for only $60 (not bad, considering the dealership charges $340 to copy a flip-key).

robme23

Jun 25, 2012

Definitely changed my mind about dealing with "used car salesmans". David went "above and beyond" to find a car that met my expectations, and to make the experience as convenient as possible. Thanks David!!!!

tonybro70

Jun 25, 2012

From the beginning to the end of the transaction, the car and the employees were very impressive. The quality of the car was a nice surprise, the sales people and office people were helpful and not pushy. Our test drive was very long and they didn't insist on coming with, so we felt like we could take our time to check out the car and drive it freely. I would recommend these guys for sure whether buying new or used.

AshokS09

Jun 24, 2012

It has been quite an experience buying an used car from Walker's Subaru. Quality of car is very good and they have done the service / maintenance required in the car, but buyer has to have a keen eye to note things that could be missed. If pointed out, they immediately replace them or do the needful. They are proper sales people who would go an extra mile to do the sales and sometimes could be a lengthy process. But my experience was good and was happy to drive the car home the same day I finalized the deal. Roman Shumskiy, has been very well informed and has been a good sales person, helping the customer to buy the car without any issues / questions.FYI, I am writing the review 2 days after I have got the car & would recommend people to give this place a try, probably you find your car.

ra1tukwila

Jun 24, 2012

My visit to this dealer Mr. Roland Myers was very pleasant, and he was very helpful and informative to my situation. I would and have recommended this dealer to my famaily and friends.Thank you,Richard Anderson

RTrohde

Jun 24, 2012

Roman was very prompt in his service. quick to find answers to our questions and very accommodating to our particular needs. The overall experience was very good. I would go back for future purchase.

gmoney68!

Jun 22, 2012

the service was great in did not take all day long.Roland was up front and honest from start to finish. I would highly recommend this dearlship to friends and family. OUTSTANDING SERVICE

iezshep

Jun 22, 2012

I went to look at a car and Roland Myers was very helpful, corteous, professionaly and friendly. He was a great help and a pleasure to work with. I would recommend all my friends to go see Roland Myers when they are ready to purchase a car.

jhibbeler

Jun 22, 2012

Stopped in to look at cars during my lunch hour and the salesman was patient and answered all my questions. I asked him to follow up in a couple days on the car I was interested in, which he did, then had another salesman follow up since he was out that day. The teamwork and professionalism of the sales staff were refreshing and the experience of buying a new car for my daughter was one that I look forward to repeating when my son is old enough to drive! All in all, a great experience.

spooln3

Jun 22, 2012

The dealer was very friendly and Roland and I had some good conversations while I waited. Though I would have liked a full tank of gas, which I will forever give him flack for, they were very courtious and non-sensical. They got me a great rate, and a great price on a very beautiful car. They gave me a good deal on my trade in and were upfront through out the entire processes. The finiance lady was good, and I was out of there in no time. Thanks for a great experience and I will definitely refer my friends and family to Walkers Subaru. :)

hwangjay

Jun 19, 2012

I experienced excellent and fast service at the Walker's Subaru dealership. I believe that the employees knew what I needed and they met the criteria. I definitely recommend working with Mr. Zarin Price. He was very kind and professional. He will get you the car you need. Overall, this dealership is a great place to get a car.

Elisabeth Hanson

Jun 18, 2012

Our Salesman was Great!!!! Zarin answered almost all of our questions, and those he couldn't answer he found the answer for us. Everyone was very friendly and made us feel welcome. The second visit was definately better then the first time. My son recommended Walkers and suggested we go back and try again. The only issue we had was the window tinting, bubbling found in three windows after getting home.

neillgirl

Jun 17, 2012

Roman Shumskiy & Eric Brillhart were both very helpful with answering our questions and alleviating any concerns. We walked away ( or drove ) with a new car feeling good about our decision. I would recommend Walker's Renton Subaru to anyone who was considering buying a Subaru!

Airharder

Jun 16, 2012

Bought a 2001 Honda Odyssey and met with Roman who was more than eager to assist us. Took the car out for a spin and showed us the ins and outs of the vehicle. Looked and worked great. Only gripe my wife had was that it did not include headrest for the rear seats that we could have used for safety since we utilize the vehicle to transport people. We requested to lower the price of the vehicle but Roman's supervisor would not lower. Overall great experience in and out the door in a couple hours and Roman was a great salesman!

mpowell1179

Jun 16, 2012

I purchased a Subaru Outback from Walker Renton through the Costco Auto purchase program. After evaluating several different brands and models, I decided on the Subaru Outback. Our Costco contact at Walker was Andrew Chentow. Andrew was knowledgable on the car, very pleasant to work with, and walked us through the process of test drive and then the purchase process. I would highly recommend Andrew. Andrew advised on several options, such as the protective rock chip treatment. Andrew also assisted us when meeting with the finance person.I have 2 comments for improvement.1. The long length of time of the purchase process. I paid cash for the car and it took approx. 2.5 to 3 hours to purchase and leave with the car. 2. I purchased a couple of options, including a tow package. When I brought the car to service and had left it, they had the incorrect package and it took an extra day to get it installed. Fortunately, I had a service loaner car and was not inconvenieced by this. There appeared to be a break down in communication. Everyone we interacted with at Walker, from sales, reception to service was friendly and helpful. I have 3,000 miles on the Outback and am very pleased with the car.I will be returning to Walker for the servicing of this car.I would recommend Walker Renton Subaru.

Rockman001

Jun 16, 2012

This by far was the best experience we have ever had in 30+ years. Joy Pothan was a pleasure to work with. Her knowledge of the product combined with her friendly attitude made it a pleasure to but from Walker Subaru. We are also very pleased to have used the Costco Auto Program for our purchase. We will definately refer others to your dealership and refer them to Joy Pothan.Thank you for the positive experience in buying from Walker Subaru!

resolc

Jun 15, 2012

Roman was excellent. He had the vehicle waiting for me ready to go. The test drive was a great expierence. He showed me all of the features, was freindly , energetic, and funny. I would highly recommend that anybody looking for a car go see Roman first he will make it an enjoyable expierence.

RaffyLopez

Jun 14, 2012

Roman was very helpful. His customer service skilsl is excellent. He was able to answer any questions we had. I've dealt with many car salesman before, but Roman by far has given me the best experience ever at a dealership.

minuteman592

Jun 13, 2012

I've been a customer of Walker's Subaru service for a long time and I believe for good reason. I have been well cared for there and their technicians were able to catch some serious issues with my 2002 Forester that would have been a disaster for me if not handled quickly, which they did. I recently had to replace the front axles due to torn boots and worn CV joints, which was done with remanufactured axles. Unfortunately, the remanufactured axles had a vibration and had to be replaced twice, the last time was with factory new axles and it solved the vibration issue. The service group was absolutly great through all of this and really worked to find the issue. My service advisor, Paul Monday, was very kind and understanding when I had to return the car for them to find the trouble and kept me advised and updated on the progress of the repair. I highly recommend Paul and the crew at the service desk, they've all been wonderful to work with and very helpful. Thanks to everyone for great customer service!

msjacobs

Jun 13, 2012

Was looking to trade my 2010 Chev Equinox for a compact economy car. Found a car on auto trader and called dealer. Initial phone call was positive and friendly. Came into dealer and Roman was very thorough on options of the car and knowledge of brand and model. Test drove the car and liked it. Dealer checked out trade in and was a little low on trade in value compared to blue book value I expected. The dealer was willing to work trade in value and car sale price to come to a comprimise. I did end up spending more for the car than what I wanted to spend but experience dealing with sales rep was positive. And I got a very good car for my money.The processing of the sale was painless and professional. I would not hesitate to re-visit this dealer if they had a car I wanted at the right price.

craigdahl

Jun 11, 2012

My family was looking for a used vehicle for my son and daughter. We set our budget and researched for 3-weeks for the type of vehicle we wanted. Then our search began, checking out different vehicles privately listed and at other dealerships that were advertised on craigslist. We narrowed our search and saw the exact vehicle we wanted advertised at Walker's Renton Subaru. We called and spoke with Roman, he was polite and invited us to look at the vehicle at our convenience. Shortly thereafter we arrived at the dealership, met with Roman who showed us the vehicle we were interested. He explained that the used vehicles are throughly inspected at their Service Center (that is very important to us for we wanted a vehilce that is safe and will not break down after leaving the lot). We were able to stay within our budget, trade in our "older vehicle", and drive away with our "nw used" vehicle in short order. While on the way home the engine light came on. I telephoned Roman, he said bring the vehicle in and the Service Center would check it out. I took the vehicle in, the manager sent our vehicle to the Service Center and gave me a Demo Vehicle while the mechanics checked out the problem. Approximately 3-hours later, Roman called me and said my vehicle was ready. They fixed the issue which turned out to be minor, some moisture, from the cleaning process, entered the ignition system. EXCELLENT CUSTOMER SERVICE! Walker's Renton Subaru stands behind great pricing and customer service. We've already shared our wonderful experience with some friends, now they can be at ease with an honest car buying experience. Thank you Roman.

glorycoree

Jun 9, 2012

When we stopped at Renton Subaru, we didn't have any intentions on walking away with an Outback. We had a Subaru that could have been driven a few more years and we were visiting to see if the Outback was something that would be more practical for our purposes... for a purchase down the road. We also had specific features that we wanted if we were to purchase a new car. Noel was able to find the exact color, the exact features with a manual transmission. In fact, it was one of two left in the state. If that wasn't enticing enough, they were able to offer us a fair trade-in price on our old Subaru as well as a great sale price. He made us a deal that we could't pass up. Our car was delivered in just a few hours and we are now proud owners of a Subaru Outback. Our experience was how it should be when making a substantial purchase like this. There was no pressure, no debates and Noel and Andrew were very knowledgable and had great attitudes. I will be recommending Walker Renton Subaru to anyone interested in a Subaru.

dci2030

Jun 2, 2012

exceptional customer service and vast knowledge about the car in and out. very friendly and professional conduct, took time to take us on a fun test drive and explaining all the options about the car. plus great price:)

Sadman30

Jun 2, 2012

David showed me the features of the Outback very thoroughly. He was kind enough to offer me a shade for the Outback two weeks after the transaction. He was really helpful.

rubioliz

May 27, 2012

Ron was extremely helpful! We will always service our Subaru here. We always have a great experience when we drop off our vehicle. The staff is friendly and professional.

cagibble

May 22, 2012

I needed a new car and saw the ad online. I came down to the lot, which was a little hard to find, if you are not looking for it, you will pass right by it. Saw the car I wanted, took it for a drive and it was good to go. Easy trade in, good prices, they threw in some little stuff, financing was easy. The whole process took time like buying a car does but was extremely easy and Rhoman was awesome, very truthful and gave me his genuine opinion on the cars in the lot and the one I was driving (I know this may sound weird about a used car salesman but there is an aspect of trust that he definitely portrays.)

moose drooler

May 22, 2012

I trust Walker Renton Subaru for the service on my 2010 Forester. I like that the nice to have service items are highlighted without any pressure to get done at that time and to just be aware. I don't feel like I get nickle and dimed at every turn which has been a great experience. Everyone is great to work with.

joeydog23

May 12, 2012

Roland was great, and a very nice person. Our overall experience with the dealership was terrible. We arrived with a pre-approved loan from USAA for a used car, and they wasted our time trying to get us to use the dealership's financing, which I told them from the start I did not want. On top of that, they made us drive to a different location, and waste more time, to finish the transaction. Worst car purchase experience ever, but I do not blame Roland -- I blame the dealerhsip.

Raptr8

May 5, 2012

Roman Shumsky helped my daughter and me with a trade-in and purchase of a used vehicle. He was very polite and thourough . Roman and David Contreras both have helped us with our used car needs. Thank you. RAPrice

refernce

May 4, 2012

Ron was very helpfull when my car stopped running while my husband was in the hospital last January. He advised me what I had to do and what could be deferred. During this period of high stress I appreciated having some one to talk to that I could trust. Last week I brought my Outback in because it needed a new head light. I was surprised at how quickly I was able to get it fixed, by Ron himself, and how inexpensive it turned out to be. Thank you Ron!

Akida

May 1, 2012

The money was taken out before I even got to test drive the vehicle, thought that was a little strange, but the service was fine.

sparr

May 1, 2012

Due to prior experience at another dealer, I didnt expect buying a car to be easy. Still, I allowed myself months to research my decision. That included test driving several different makes and models more than once. During that time, Walker's Renton Subaru was the definitely the most pleasant dealer to visit--there was always someone around willing to answer a question or help. There at Walkers, I worked with Luke Gunter. He was by far the nicest, the most hardworking, and the most helpful of any of the salespeople I met elsewhere. Hes a patient, genuine guy, and is highly knowledgeable about Subarus and cars in general. His answers to my questions were quick and perceptive. Plus, hes honestly enthusiastic, which I found refreshing. If you have the opportunity to work with Luke on your car purchase, I'd recommend doing so!

sspidal

Apr 28, 2012

Alix was extremely compitent as far as knowledge of the options and included accessoies, answered our questions in a very timely time frame, even on days she was not working she kept in touch and went the extra mile, very pleased.Breanna helped us get the financing rate, terms and conditions that fit our budget, handled the paperwork extremely efficiently, walked us through the entire process. We live in Alaska and would recomend this dealership and their staff to anyone needing competent long range help with a new car purchase.

4wheelsgood

Apr 28, 2012

Where does one begin to describe a pack of sleazeball liars? Found a suitable pre-owned car and with financing pre arranged was completely ready to purchase this $20,000 vehicle. I was informed that I would still need to fill out a credit application with my social security number so they could run a "soft" credit check. When I pressed them for a reason, I was told that this was a Patriot Act law and there was no way around it. BULL! I challenged them to provide documentation to that effect and of course they couldn't. When I called the dealership later I was informed that this was now company policy. Well, which is it? Is this a Federal law or is it company policy - or don't you people know?? All simple lies to try to either run your credit for their own needs or sell your information to a third party. How can these bozos be trusted after a blatant lie like that? OK, I get it... you're used car salesmen; that doesn't mean you need to act like one. So, Mr. Tahir Faizoullin, please provide credible links to this alleged Patriot Act requirement. Barring that, why do you flat out lie to your customers like that? You lost the sale as soon as your sales stooge opened his mouth. Sure, I let him back the car out but made a simple excuse as to why the car was not acceptable. It wasn't the car, jackwads - it was fine and I was ready to buy. Your credibility was lost as soon as you lied to me. No personal loss to me except for 10 minutes of my time - there are other credible dealers out there who don't pull this kind of crap. Avoid this place at all costs!

anthonylg27

Apr 28, 2012

This is the best car shopping experience Ive ever had. Roman was very informational,friendly and Honest made it very easy. Normally car shopping is pretty nerve racking but not in this case. Roman made me very comfortable and made this a fun experience. I got a great car for a even better price, They gave me twice more for my trade in then other dealerships offered. I will be returning for my next car most definitely.

kipcampbell

Apr 27, 2012

i went to the dealership because my brother bought a car there before. was greated by roman and i immediately bonded with him. told him what i was looking for and he hooked me up with my wants. we test drove a couple of cars and i found the one i liked.with his help of course.with out roman i probably would have ended up with the wrong car for me.he was polite funny and a pleasure to work with. my future busness would depend on if it was roman helping me again. and thanks for the pleasant experience.Share on Facebook

yahnghanah

Apr 27, 2012

David, you made my first car purchase a great experience. I would definitely recommend you to anyone looking for a new car and I will come back and see you for my next purchase. You are very friendly, not pushy and a very persuasive person (that is a compliment, you are good at what you do.. I would know, I work in Sales too).Breanna, you calmed my nerves, walked me through the different warranty packages and scared me enough with your stories to get the best on :P Then you gave me a killer APR!! THANK YOU SO MUCH FOR THAT!!!You guys make a great team.

firsttimebuyer1

Apr 26, 2012

Roman was very friendly and willing to help, the dealership as a whole went very out of their way to help me get all of the final paperwork signed and ready. The only reason I would not rate this a "5" all the way through is because I was promised a certain interest rate on my loan, signed the final paperwork for it and everything, and was under the impression that everything was finished. I was told that everything was final and we were all done and they sent me off with my new car. Then two days later they called me back saying that the bank had changed their minds and that my interest rate is now over double what i had signed off for on my paperwork and that I needed to come back and sign the paperwork for my new loan amount and that my monthly payments were now over $50.00 what I had been promised. I was surprised and upset, but Roman and the manager assured me that this is typical for first-time buyers. So this was obviously something that was out of Roman's hands, I was only upset because I wish I had been made aware of this instead of promised something different. He was very helpful and friendly through all of it and did his best to exceed my customer service expectations. I would recommend this dealership to anyone looking for a Mazda or Suburu! Outside of that one quirk this was a great first-time buying experience.

Hydro315

Apr 26, 2012

David helped change my opinion of the "used car buying process". He was friendly, informative and he listened to what I wanted and needed. I love my new car!!

MSGardner67

Apr 26, 2012

I cannot begin to describe my amazing satisfaction with Walker's Renton Subaru. I had a fender bender and needed a new car immediately. I used USAA to find a dealership and having used them before I know they are always excellent. Roman at Walker's, however, raised the bar to a completely new level. What I've always experienced as an all-day event was mere hours with Roman. He also worked to get me a better price and better financing than even the USAA guaranteed price and rates. Crazy! Roman was so courteous. Water, coffee, anything. He pointed out every single flaw of the used card. He was 100% about my experience and not solely about the sale. He's contacted me twice since my purchase simply to ensure I was still satisfied and everything was working as advertised. I've purchased over a dozen vehicles in my life, so far, and I can say emphatically that I will track down Roman to make my next purchase. Perhaps later this year with a BRZ??? What do you say Roman? Thanks again so very much!!!!!

ariliously

Apr 25, 2012

My experience with Walkers Renton Subaru greatly exceed my expectations based on my previous history attempting to finalize a used car purchase. The customer service was great from the start with Roland Myers offering a smile asking me why I had come in and what it was I was looking for in a new purchase. He immediately asked me about my current vehicle as well as what my expectations were for the new vehicle in my life. Like any great customer-facing representative for a company, Roland kept my experience about me and not the dealership. The price negotiation was extremely professional. While our starting price points differed, Roland never resorted to common dealership tactics of accusing me the customer of trying to force the dealership to lose money on the deal. Based on an internet discount dramatically lower the selling price of the vehicle from the start, the sales manager was not able to move off the his selling price, but instead adjusted his offer on my high mileage 1999 small sedan. When a final price agreement was set, I am confident in saying that both myself and the dealership with happy with the deal.The final stop of the process was with Alden Andrews, Finance Manager, who brought my purchase experience with Walkers Renton Subaru to a close. Alden walked me through the paperwork, dealt with my "less than normal" finance through USAA, and explained the pros and cons of the warranties without pressuring me to make an additional purchase.All in all, the experience was great and very efficient since arrival to departure I was at the dealership for a little less than 3 hours. With this as my first impression of Subaru, I can say that I look forward to a long relationship with company.

jfarr23

Apr 23, 2012

Roman is a very friendly, no-pressure salesman. He got me a nice deal on a great car (2002 Legacy GT). I was very satisfied with the experience overall, and would recommend Walker's Renton Subaru and Roman Shumskiy.

Julie Ras

Apr 23, 2012

I have been going to Walker for service on my Subaru for years and have always had a positive experience. Paul Monday is very helpful in explaining the problem and helping me prioritize the repairs. But this last visit he really went above and beyond for me, which is the reason for this post. My Forester XT, started experiencing turbo failure, after just three years since it's first replacement. Paul helped me track down all my oil change receipts, and advocated on my behalf with Subaru of America. He must have been pretty convincing, because SoA agreed to pay for all the repairs (minus $250) even though the part was only warrantied for a year. This would never had happened without Paul! That he cared about me as a customer to go to such lengths was really touching. When it turned out that the catalytic converter was the cause of the turbo failure, they replaced that too at no additional charge. AMAZING! Even though I ended up trading my Forester for a smaller car with better mpg, I will be taking my new non-Subaru here for all maintenance. I have never worked with a more honest and empathetic service adviser.

nakai

Apr 22, 2012

roman is direct and straight to the point which i like what you agree on is what happens everything we had agreed on in turms of the car happened tahir was great showing us this car and understand what our needs were good job gus

vleavitt

Apr 19, 2012

I am a complete pragmatist when it comes to cars and only buy a car when I must take my old car out and put it out of its misery. I usually abhor the entire process of buying a car.I have completely changed since my most recent experience at Renton Walker Subaru. I bought a 2012 Forrester that is not only a pleasure to drive, but also a very nice looking car. We used the Costco buyer's plan and saved a bundle and made the process painless. Worked with Luke Gunter - a very nice guy who was most accommodating and well informed. He stepped me completely through all the features - I usually buy a very basic car, but this one is loaded and I am finally in the 21st century - and that was much appreciated.The car is going to be clear coated today and they provide a loaner while the car is in the shop.Great experience, great car.Victoria Leavitt

annieoakle1

Apr 18, 2012

We worked with Roman Schumskiy. He was very enthusiastic and did his best to get us the best deal. He gave me a very good deal on my trade in. He gave us time to think over our purchase so we did not feel pressured. The only thing I would recommend to him is slow down when you talk. I understood him perfectly but he talks really fast which could make a buyer feel anxious. I think this is just the way he talks all the time so I just wanted to suggest it to him :) We got a GREAT deal at this location and my husband and I are very happy with our purchase. I would recommend Renton Walker Subaru to anyone who is looking for a great selection on Outback's! Thanks again Roman for all your help with our purchase :)Oh, and Breanna Ogard did the paperwork and finance portion of our deal. She was thoroughly knowledgeable and made it painless and easy :)Thanks for a great eperience.Sincerely,Don & DeAnne

anujmarwah

Apr 18, 2012

I went to buy a used car at walkers renton subaru, I had a wonderful time talking with Roman Shumskiy.He was very nice,friendly and help me thru the whole process, I will tell my friends to look to him if they are looking to buy a car.

cddruiz

Apr 13, 2012

Based on my experience with Paul and the staff at Walker's Renton Subaru, I would recommend their business to anyone looking to service their Subaru. Paul made it easy to get my vehicle to the service department and offered a loaner vehicle during my visit. I didn't purchase my vehicle from Walker's Subaru but now I wish that I would have. I will be returning for additional services that were offered and I plan on taking my Subaru to Walker's as long as I require services for this vehicle.

JH Daniels

Apr 6, 2012

This dealership has serviced our two Foresters since 1998, 14 years. The original service advisers moved on and for the last few years, PAUL MONDAY, has provided service adviser assistance to us. We have always found Paul, very friendly, knowlegable, and willing to offer important technical advice about vehicle maintenance, servicing priorities and pricing options. We plan to continue our important relationship and reliance on Paul and Walker's vehicle technicians.

amybluestar

Apr 5, 2012

I love dealing with PJ - he's very polite, prompt and always gets things done to my satisfaction. He makes it a pleasure coming into the service department, which is not on my list of things I enjoy doing. A big thank you to PJ for helping me and doing a great job every time!

belindarose

Apr 5, 2012

In a word WOW; I just purchased a used Subaru last night. Roman was awesome, he really worked with my husband and I throughout the process and was extremely patient and helpful. Roman is a great service provider, I cannot even call him a salesperson, as he really gets customer service, while managing the sale. He is an asset to Walker-Renton Subaru. Roman not only really cared, listened, and worked with my husband and I through the process, he stayed well beyond normal hours. We finished last night at 10:30 and he stayed with us throughout and until we drove off. He ensured we understood what was occurring, by whom, and when the next step would begin. He showed such great service, and he has a great sense of humor. He is a great and caring salesperson, and provides awesome customer service. Additionally, I would like to call out what a wonderful Sales Manager you have in Travis. Travis is great to work with, and is considerate of the customers' needs. He is a great communicator. And I can clearly see that his team highly respects him and they have great camaraderie. Travis has a very pleasant leadership style and service approach. A very satisfied customer that will be back in the fall to purchase another used Subaru for me. We got a great car, great deal, and great overall experience. Sincerely,Belinda Rose

bja8327

Apr 5, 2012

Dear Director of Sales;Roland Myers is defently a great asset to your company. I found him to be very knowlegeable, polite and helpful to finding the right vehicle for me. Roland took all of the features I wanted in a car and found the car for me. Because of the great customer service he provided I will be recomending Walker Subaru to everyone I know looking for a vehicle. I will also be using Walker Subaru for all of my vehicle needs. I would like to commend you for having a excellant sales person on your staff. Walker Subaru keep up the tramendous job on providing your customer's with excellant service.

DCoomans

Apr 5, 2012

Brad Hallock is THE man! I trust his guidance. He is fair, friendly & easy to work with/communicate with. I started coming to Walker's over ten years ago. As a single woman (at the time), I feared mechanics would take advantage of my ignorance to cars workings - stereotypically, that is the case. The service reps i have been loyal to, Brad being the lastest (for many years), seem loyal & are giving me the best service, fair pricing and with honesty - not "selling me the farm". Thanks Brad & the mechanics at Walkers!!

Scottmarquis

Apr 5, 2012

Roman was very helpful and informative with our used vehicle purchase. We plan on buying another vehicle in the next few months and plan on working with Roman again.

Sandee Schaeffer

Apr 4, 2012

Brad was my service representative for this service call. He is always freindly, helpful, and supportive. He was accommodating of the fact that I dropped off my car after hours without prior notification and had no problem with me not being able to pick it up when it was ready. (I wasn't prepared to pick it up because it was ready a day early--woot to the maintenance crew!) He is very personable, too. He came around the counter to go over the itemized bill even though we are both tall enough to work over that very high counter. He is the friendliest representative I've worked with at two Subaru dealerships!I also want to mention the loaner car situation. Brad and Paul are always able to get me a loaner car when I need one. I only mention this because I have used another representative and was made to feel like I didn't deserve that special of treatment. The paperwork process seemed tedious and the agent acted put out for having to verify my insurance since my card was out of date. Another time when I used a different service representative I was turned down for a loaner car. Now, this could be because there really wasn't one available, but that was the same agent that made me feel like I didn't deserve one when I did get it. I was wondering if Subaru had changed their loaner car policy or if they were running short on loaners. But, the next time I needed service--no problem at all! Getting a loaner car from either Paul or Brad feels more like borrowing from a friend.I should note that Paul is why I use this dealership. I have one that is closer to my home but I drive twice the distance in horrid traffic through some badly timed lights to use Renton Subaru. I had been using Auburn Subaru since we purchased the car there in 2003 until the day they told us that it needed an engine rebuild, quoted us the full price, and offered to take our car as a trade-in on a new one. We were crushed because it would be cost prohibitive to either pay the large repair bill or take on higher monthly payments. My husband expalained our predicament to a co-worker who told us to call Paul. He told us right away that some of that bill was covered under the original factory warranty and that more of it was covered if we had signed up for a maintenance package, which we had. Auburn Subaru sold us the car AND the maintenance package and were aware of both when they quoted the full repair price. I throw away their offers that still come in the mail and brave the Renton roads and traffic to see Paul and now Brad.

kimmerroze

Apr 3, 2012

This dealership was extremely friendly. When we arrived David took us out for a test drive he was friendly and answered all our questions. When it came time to figure out the numbers Roman worked with us until we were satisfied! I highly recommend this dealership if you want a great overall experience.

sandejd1

Apr 3, 2012

Roman was very attentive hardworker. We had the deal done in no time. Great guy! He followed up when the deal hit a snag or two and stayed on top of everything.

Frances S. Toro

Apr 1, 2012

I came in just to look and end up walking out with my car. Tahir was honest and pleasant I would recommend him to another buyer.

staciwhite

Apr 1, 2012

We found the used car that we were interested in on AutoTrader.Com. As soon as we arrived on the lot, we were greeted by Roman. He was very friendly and answered all of our questions. The truck was exactly what we were looking for but we were very short on time, we were due at my birthday party in two hours. Roman made the deal happen. We test drove, signed all the necessary papers and were on the road in our new vehicle within two hours! My husband and myself were very impressed with Roman's professionalism and respect of our time schedule. The finance manager, Breanna Ogard, was also wonderful. She understood our situation and made the process quick and simple. We are business owners ourselves, we put customer satifaction at the top of our list, it was nice to see that Renton Subaru has those same values. I would definitely shop there again and recommend it to my friends and family.

act98006

Mar 29, 2012

We were looking for a new Impreza. We happened to find one on Walker's lot that by happenstance had just flipped back to being available. I had spoken to Luke by phone a couple of times before our visit and even he was surprised to find the car on their lot. He was quickly able to allow us to take a test drive and was very helpful.The list price was OK but after I presented my Costco card and ask to take advantage of Costco's auto purchase program I was really pleased with the "Costco price". It really helped make the car more affordable and Walker's seem genuinely please to be able to help us get into the car through the program even though it probably reduced what they made on the sale.Luke was easy to work with and there were no high pressure sales tactics. Or course the Impreza hatchback is so popular they sell themselves so the sales people just stand back and let the customers do all the work.This is the 2nd car we have bought at a Walker dealership and I have been very pleased with the service we have gotten there and I am glad to recommend them.

joe.maricich

Mar 29, 2012

I saw the car for sale on Craigslist early yesterday morning, and called Roman at 9am who answered and came in on his day off so that I could test drive the car. He was very helpful in obtaining the information about the servicing on the car when if was checked at your dealership. He was also amenable to adjusting the price so that it would fit within our budget.I will be be more than happy to recommend him to my friends who are looking for a used Subaru.

rlwalker02

Mar 29, 2012

I bought my 2005 Outback in Septemer, 2004. Ron became my service advisor. I cannot say enough how impressed I am, and have always been, with Ron and the service work performed at Walker's Subaru of Renton.Today I became aware of a burned out headlight. I expected to spend hours at the service shop because of what appeared to be a "full house of waiting customers." It was not the case. Ron had my headlights replaced and back on the road within 20 minutes.It is rare to find this level of customer service. Because of these past, almost 7, years of quality product, service, and customer appreciation I see no reason to buy my next Subaru from any other dealer than Walker's of Renton.Thanks again, Ron...Richard

SeattleSubaru

Mar 28, 2012

Over all great experience. Worked well with me to find out what I needed and able to help me get exactly the work that needed to be done at best cost. No pressure. Even did some extra work at no charge as it was under warranty that I didn't know about! The only thing is I asked them to replace the back wiper on my car, and upon driving home there were still streaks. Either it hadn't been changed out or perhaps was changed wrong? Not a big deal at all, all other services made up for this issue.

Impreza 2012 buyer

Mar 26, 2012

Test drive was great. I got to check out the features of the vehicle to see what I liked about it. Buying process was PAINFUL... Went in there to discuss/negotiate price with salesman after I got a call from them that they had "great news" about a good offer. They treated me like I was trash and I was dumb. They told me they couldn't make any money if they sold it to me for a certain price so I was stupid and the answer was NO. Another dealership was trying to sell that exact same vehicle for that price so I was trying to get a good deal. Instead of beating their competitor's price or at least matching, they tried to sell it to me for $400 above my asking price and they said it was the best they could do unless they removed features from the vehicle... In the end, I left disappointed and appalled by how they treated me... I'll never come back here to buy another vehicle and I advise the same for anyone reading this review.

Stephencrago

Mar 26, 2012

My Name is Stephen Crago,I went to buy a used car at walkers renton subaru, I had a wonderful time I meet Roman Shumskiy.He was very nice and help me thru the whole process, I will tell my friends and family to look to him if they are looking to buy a car. He has been doing this a long time and knows what he is doing and seems to care!!!Thank you Stephen Crago

Mela32

Mar 24, 2012

David was outstanding and helpful. He took his time explaining everything to me and was able to help me out with what I needed to get done. Thanks again David

Nic H

Mar 24, 2012

The service at Walker's Renton Subaru is fantastic. The problem surrounding my 2008 WRX was very complex and my Service Advisor, Paul Monday, was helpful, courteous, and most of all patient. Paul took the time to listen to the background of the damage to my vehicle and made sure all of the damage was thoroughly documented as I had requested. Paul kept me informed as to the status of the repair through e-mail and phone. When I spoke to the technician who repaired my vehicle he explained how severe the damage was and what likely caused it. Even the Service Manager, Dan Feighner, took time out of his busy schedule to listen to the complex nature of my situation and helped to advocate on my behalf with various insurance inspectors who visited to examine the damaged parts. Although he didn't have to, Paul provided a loner car to me while the work was performed and, most importantly, the good people at Walker's completed a significant mechanical repair to my car flawlessly, restoring it to like-new condition. I am very particular about my WRX and I am happy to say it is now in perfect operating condition and I received the car back spotless - inside and out. Thank you Walker's team!

Don Corey

Mar 22, 2012

Paul does a great job and is a pleasure to work with...he is very helpful, and stays in touch with me if anything comes up while my cart is in there.

dezijames

Mar 21, 2012

From start to finish our experience was as easy as buying a new car could be. Even having a VIP partnership discount, we were still treated with excellent service. Noel was very dilligent in giving all the info on our new car we needed. And Alden went above and beyond in helping us get the financing and extra services we really wanted. We will definitley recommend the people here to others wanting a new Subaru.

jassch74

Mar 19, 2012

This being our first new car buying experience I was a bit nervous about getting a shiesty sales person. Alix was VERY friendly and knowledgable and put those worries to rest right away. She was quick to help with anything that we needed upto and including any bloating I may have had. I strongly suggest to anybody looking for a Subaru to speak with Alix before going anywhere else.

dtheories

Mar 18, 2012

Thank you, Kim! I was full of trepidation on arrival assuming the worst given the issue involved on my Impreza. Kim was forthcoming about the possibilities, but in a manner that instilled confidence rather than fear. She was helpful over the phone before I even arrived and then did everything to keep me calm and informed while I waited, I might add, in a very comfortable setting. When the diagnosis was complete, her honest assessment of the car's problem and then taking the time to explain everything in detail was extremely helpful. I was given time to make a decision and to check in with a trusted advisor before accepting Walker's offer to fix the car. Kim added some good news that was completely unexpected for me; that I would not be without transportation during the couple days the car would be serviced and was treated to a loaner that was a dream to drive.The final price for the work completed was actually lower than quoted, which confirmed this group were there to help, not to take advantage. Thank you, Kim and your service crew. You've relieved my mind and saved me substantial anxiety and money!

lmcruznn

Mar 18, 2012

In Particular, Mr. Lee is very outstanding in presenting the vehicle to my family and i. He was very knowledgable on all the features, specifications, and other realted information on the vehicle that we were buying. Mr. Lee was vey professional and direct with the sale dealings of the vehicle. I wish all sales agents were like him. That being said, it also persuaded me to purchase the vehicle. Overall, it was worth the drive from Poulsbo to Renton.

Marycapehart

Mar 17, 2012

Anthony was extremely pleasant and there was not much pressure put on us. He allowed us, my husband and I, to discuss in private. Anthony worked with us on several vechicles before we found the right one for us. We have already decide our next vehicle with be purchased through Anthony.

Soccer Boy

Mar 14, 2012

Kim has been very helpful and friendly the last couple of times I brought my Forester to a maintenance appointment. She is knowledgable, courteous, and keeps updating you as to what's happening with the car.In one of my previous visits I needed a loaner while the car was in the shop. This was a last minute thing and I didn't ask for it in the first place, but she was still able to help and went out of her way to accommodate me.

jimbuckwalter

Mar 12, 2012

I really appreciated the friendly, hassle-free environment at Walker's Renton Subaru. Roman, our salesman, knew how to get us the best possible deal. He was an expert about the cars, but most importantly he made us feel comfortable. I'm extremely happy with the car that I bought there. Unlike some other dealerships around town, the people at Walker's Renton Subaru put people first.

AutumP

Mar 11, 2012

I've been taking my Subaru to Walker's Renton Subaru for the past 8 years. They've kept my car in great running condition and got me back on the road after an accident a few years ago.

JenniferHinkelman

Mar 5, 2012

The customer service is Great. I really like the special touch that I receive. Paul Calls me by my name when entering the building. When it will be longer than an hour he gets me a loaner car and he helps me get things out of my car to put in the loaner car. When something isn't right he makes it better by giving me something or discounting what was wrong. He really helps the coustomer.

marytobin

Mar 5, 2012

I would still be buying Saturn's but they don't make them anymore and my ION II was on the downward side of it's usefulness. I had been searching for a mini-van type vehicle because of arthritis in my knees which made it really painful to get in and out of cars. I am pretty short so I hadn't considered a SUV type of car because I had had problems getting in and out of these in the past and I didn't want to carry a stool around with me. I was texting my daughter about a new car when she texted me back with the information on some Foresters with low miles at Walkers Subaru Used Cars. We called and talked to Roman and he assured us he would find a car for us that we would love. We went down there about 5:30PM and fell in love with the first car we saw, especially since I could get in and out of it without a problem. It had very low miles and a very good price. We had some finance issues but working with Roman's Manager, we were able to come to an agreement. By this time it was 8:30 PM but, fortunately, the finance department was working late too. We followed Roman to the finance department where we worked with Janice, who, despite the late hour, made us feel that she was happy to work with us. Roman stayed to make sure everything went well. He also needed some information we didn't have with us so he followed us home so we wouldn't have to run everything back on Monday. On Monday, we decided to take our new car up to Snoqualmie Pass. While we were there, Lori from Walkers called to say they had found a better interest rate for us so we went back down and got a better rate. On Wednesday we went to Crystal Mountain and while we were having fun in the snow, Janice from Walkers called and said she had found us a little better rate. We made it back befor closing time and were really pleased that a dealership would go to so much trouble to make us happy. Over all, our experience with Walkers Subaru Used Cars was exceptional. We got a wonderful vehicle that we both love to drive, with payments we can afford. We aren't going to worry about reliable transportation for years and the people at Walkers makes it the place we will recommend to anyone looking for a good car and a great car buying experience. A really big THANK YOU to everyone at Walker's!

stennelson

Mar 2, 2012

We purchased our Subaru about 10 years ago from Walker's and have always taken it back to them for any major service. Our 2nd car is a Mazda which is about the same age and was having some issues. Based on the quality of service we have received from the service team we asked if we could take the Mazda there as well. The results were fantastic. The car drives like new again; the service team did a great job. Kim went out of her way to help us. She even vacuumed my car out before she let me have it back. I realized the next morning that I left something in the loaner car so I called to see if someone could find it. Kim immediately looked for it and within 4 mins I had a callback with the news that it was waiting for me at the front desk. I really appreciated the I can help you approach. I will be back.

evonlossow

Mar 1, 2012

Tahir was a great sales guy - very friendly and personable. My dad came with me to buy my car and really enjoyed speaking with him also. The only problem I'd say I have with Walker's is that they sold me a $10,000 car with a blown speaker. Didn't realize it was blown until driving off the lot.

a.hop

Feb 29, 2012

This was the best experience I have ever had with a car sales man/dealership. I looked for a car for months and had my far share of unpleasant moments with sales men. Roman is amazing! From his customer service to his extensive knowledge in the automotive/sales industry. He never made me feel pressured into purchasing a vehicle. Infact, I felt very comfortable and right at home. Roman made the process of purchasing this car very easy, he explained many financing options and drew diagrams to help me understand. I haven't even been shown this level of service at my own bank. Not many people will work this hard to help you and do what is in your best interest as a buyer. I can not thank him enough for helping make this first time purchase extremely enjoyable. Even after the sale was complete (which was long after closing) Roman has been following up making sure that everything is 100% and I am happy. I look forward to doing all business with him in the future, as well as refering many others. My mom, who came with me, was very impressed with how personable and professional Roman is. We can see why this dealership has been in business for so long. How many sales men will pump gas in your new car for you?! Only Roman! Thank you again for everything! Also, thank you Andre and Breanna. Both of whom made my car buying experience pain free and enjoyable, for answering all my financial questions and having the most patience of anyone Ive ever met. Thank you both!

Ramalvakonda

Feb 29, 2012

Alix is truely committed to provide 100% assistance to her customers. She has thorough knowledge of what she is selling, honest, hyper active and great to deal with and fun to work with. I would definitely and confidently refer Alix and Walker's Renton Subaru to anyone who wants to buy a Subaru. If at all I decide to buy another car (definitely will be a Subaru) and I wish Alix to sell it to me. She made my first car purchase experience beautiful.

elainej

Feb 28, 2012

My husband and I are repeat customers and Roman helped us on both occasions. Roman was as straight forward and honest as the first time, and looked out for our best interest. We have a young daughter and with that in mind, he helped us find the right family car that would be safest and best for us overall. He knows the cars and he knows his inventory. He showed us three different cars and gave us the time to decide on the one we wanted.

juliecollard

Feb 26, 2012

Paul was very responsive when I called about a quote to rekey my car after a break-in. He was quick with pricing and his follow-up and communication were excellent.

sfgirl63

Feb 26, 2012

As my 1997 RAV4 started to die, I knew I wanted another one. I also knew I wanted a manual transmission, and Toyota stopped making RAV's in manual transmissions in 2005. So, I started diligently searching for a 2005 manual transmission RAV4 with low miles. After about 8 months of searching, I received a notification from AutoTrader.com that there was a RAV4 at Walker's Renton Subaru that fit my criteria. I live in Northern California, and I decided that if the car fit my needs, it would be worth the trip to drive it back from Washington. I called and spoke with Tahir, who was very polite and helpful. He had to gather information about the car for me, as it was so newly listed, there were not even any pictures posted yet; I was the first person to call about it. I then received a call from David saying it would be a good idea for me to put down a deposit on the car to secure it; if I did this, I could relax knowing the car would be taken off the lot and secured until I got there to finish the purchase. Traditionally, the amount of the deposit is $1000, and it is NON-REFUNDABLE unless there are "major mechanical" issues (transmission, engine). I thought this was fair, but I wanted to have that in writing, and I wanted an independent mechanic look at it because I was so far away, and no one had offered me a CarFax or AutoCheck report. Tahir said it would be fine if I did this. Luckily, I have a good friend that lives in Seattle, so he went and test drove it for me and said it seemed fine, but he is not a mechanic and I was still searching for one who would go to the dealership. Originally, Tahir had said the car had not been in accidents, but when my friend got there, he found 2 dents and a cracked bumper and sent me pictures of it. Obviously, it HAD been in an accident, so admittedly, I became a little leery at this point because that had not been disclosed at the very start. Because of this, I wanted to have a a sentence added to the text regarding the deposit refund that said my money would be refunded if there was frame damage. I thought that was more than fair, especially because there was no way for me to tell by a picture, and it was not something my friend could help me with. I then asked for the AutoCheck report, which, in fact, confirmed one minor accident.While Walker's was willing to let someone come in to do the inspection, it was the last weekend of the year, and they did not really want to wait for me to get someone there, nor did they want to add a clause to the contract that said I would get a refund of my deposit if there was frame damage. It was very sudden (after saying they would take a deposit), and seemed as if they were taking my requests personally and were offended by them. I saw it as business, and it made absolutely no sense that they changed their minds since I said I would still be willing to give them a deposit. I felt like I was in a bind, because it was the Friday before New Years Eve, and I did not know how I was going to find someone to go out there on a holiday weekend, but if they would have just added that sentence, I did not see what the big deal was; I would get someone there as soon as I could. Then it hit me, they just wanted to make the sale and make their numbers for the end of the year! When I said this to Tahir, he admitted there was truth to this. He just wanted to sell the car (he kept saying it was his manager that was dictating all of this, which took the pressure off of him). We actually got into a fight on the phone because, while he kept repeating what a good reputation the dealership has, my perspective was that they were going back on their word by first saying they would take a deposit so I could secure the car, and then they changed their minds. At the end of the day on that Friday, I stuck to my guns and said I would only put down the deposit,if they added the clause OR if they waited for me to get a mechanic there. They were not willing to do either, so I decided to let it go; maybe I was not going to get this car after all. Then, late Friday night, I received a return call from a mechanic who said he could go to the dealership the next day, Saturday, and check the car for me. I called Tahir in the morning and arranged it. The mechanic went, gave it a clean bill of health, and I gave Tahir a deposit over the phone that afternoon. Once I got to Washington to pick up the car, I was picked up from the airport by David who was very, very nice. He was very personable and polite and I felt very comfortable with him. Tahir had gone home sick that day (I surmised he probably did not really want to meet me since I was probably a pain in the butt to him, nor did he want to look me in the eyes since he had not disclosed the accident at the beginning of our conversations. Our bodies do some interesting things on an unconscious level...). I went to the dealership and "met" the car. They had the dents fixed, but I found another ding that went down to the metal. It was RIGHT next to one of the dents that was fixed, and I thought it was absurd that they just did not fix that one, too. It was not just a surface scratch and anyone who was paying attention should have noticed that; I saw it immediately. I asked for a credit because I would need to get it fixed when I got home. We settled on a $75 reimbursement, as I had a check for the original agreed amount. It took MULTIPLE phone calls, most of which were never returned, and FOREVER to obtain. (and, it did NOT cover the cost of the repair here in CA, but that's another story). I took the car for a test drive, and it felt fine I felt like, all in all, I was getting a good car, despite the frustrations I had encountered over the phone. Through this process, I have to commend David for being so patient. I toyed with the idea of purchasing an extended warranty agreement. David "encouraged" me to do it, but he never pushed; he said just enough to make me really think about it, which I thought was very good. Finally, after a long deliberation, I decided against it. He was very gracious about the whole thing. I actually felt bad because I knew he would not make any additional money on the transaction because I declined and he was so wonderful about the whole thing! I would have liked to have met Tahir, too, since I spent so much time on the phone with him (I brought him a box of chocolate as a "thank you"), but like I mentioned earlier, he had gone home sick that day.I had already arranged to take the car to another mechanic after the purchase to put it up on blocks and check it more thoroughly while I was there, just in case. They pointed out a few things that the first mechanic didn't; missing fog lamp cover, corrosion on the water pump (which is probably a Toyota thing), and some rust under the car, but nothing serious and all acceptable for a 6-7 year old car. Then I took it to my own mechanic for service. He said they did the front brakes, but were "lazy" and did not do not do the rotors. Not a huge deal, but disappointing to hear. How's that for reputation??One place I screwed up was my price negotiation. I asked to pay $12K "out the door". Here in CA, that means with tax. Well, being that I was purchasing a car in another state, that did not apply. When I brought this up to Tahir on the phone, to please charge me CA tax, he said they don't do that and there was nothing he could do (which was not true, I now know). He and I both knew I was screwed because I had already given him a deposit that I would not get back if I did not take the car. So, I ended up paying $1200 more for the car than I wanted/planned. It was somewhat of a hardship because it was not in my budget plan. When I got to DMV here in CA, they told me the dealership really could have negotiated that with me, and they also could have taken care of the tax for me while I was there instead of me having to go to DMV, they just did not want to deal with it. All in all, my experience was pretty good, but I advise anyone going into ANY used car dealership to go with your eyes wide open and to be really clear about what you want and what you are willing to accept. There were a few things that left a bad taste in my mouth, and I fully acknowledge that it's simply the nature of the business of used car sales; they just want to sell cars, and if it's the end of the month or the end of the year, they will "bend" the information they give you just enough so they can get the job done. They get around it by omitting information; it's not really lying, but they don't necessarily tell you everything until you ask. You almost have to be a detective, and then, if you ask too many questions, they seem to get annoyed. I think all my requests were perfectly reasonable, especially since I was in another state. Cars are major investments, but for some reason dealers seem to forget what it's like for the buyer when they just want to make the sale. Which brings up another point: if you are utilizing internet sales and coming from another state, get really clear about what you are paying and how tax will be handled!!! Don't do what I did and end up paying more once you get home!!

livnbyfaith

Feb 24, 2012

Came in for service appt. with engine light blinking after service at a different repair shop (not subaru). Service manager came out to take look. He went back in the repair shop for quick consult and came back and fixed it. Very simple. He was courteous, professional and didn't even charge us.

JPChamberland

Feb 22, 2012

This is my first experience at Walker's Renton Subaru and based on this experience this is where I plan to come for all future maintenance on my Subaru Outback 2006. I made a last minute call in the morning after lights start flashing in the dashboard and was happy to find out that they could take care of it right away. I also told them about a recall notice I had received a while back and told me they could also take care of it at the same time. After listening to the few others things I needed to have done, they propose a package that would allow me to save money.

MegJoost

Feb 20, 2012

After a long day I went with my husband to see a car he was interested in. Roman was extremely helpful at easing any worries I might have had about buying a new car. He got us a great loan rate (especially with being first time buyers) and made everything go as fast as possible. My husband loves his new Forrester and I'm at ease with the cost. Walkers Renton Subaru is a great place to buy a good quality used car.

nbyers

Feb 19, 2012

Very friendly and professional salesman. I was very comfortable purchasing my car from Walker Subaru. There was no pressure to buy and I felt I got a great deal on the car. I will recomend people to go to Walker Subaru.

sychelle23

Feb 19, 2012

I was a first time car buyer with no credit history and Roman made it painless for me and my mom. He helped me from the very beginning to end. He made it a GREAT experience. I can say I got lucky since it's hard to find a dealer like Roman. Everything was detailed and he answered all my need to knows. I had no idea about car buying at first but he helped me throughout the whole process. He even calls and checks up on everything, making sure everything is fine.Kudos to the whole team of Walker's Subaru who helped with this deal because they did everything they can for me to get this car. I finally got the car that I really really wanted and they made it happen. Roman is friendly and very outgoing. I totally recommend Roman of Walker's Subaru as well as the whole team! :)

lsaffery

Feb 17, 2012

I bought my Subaru Forester from Walker's because of the service department. I owned a 2003 Subaru that I bought from another dealer and the service was horrible at that dealership. I went to Walker's and I was pleasantly surprised with the customer service and the honesty of the service representative. There were two service visits that was under warranty and they made sure that I knew that the items replaced would be at no charge. My new Subaru has received the same great service and care. My last visit was just as pleasant. Paul Monday was my service representative and as usual, the service was excellent and I will certainly go back to Walker's for my car needs. The people are honest, polite and informative. I am so happy with my car purchase and I have a sense of relief when I can call my dealer and get the necessary assistance and honesty that I have come to expect from Walker's Renton Subaru. Thank you so much!

Rcaper

Feb 17, 2012

Paul, and everyone in the service department, is great! They go out of their way to make it a pleasure to bring my car in for service.

loidareyes

Feb 16, 2012

This is the second time I came to Walker's Renton Subaru, the first time when my son got his first car, I dont remember the employees name but he did great job, and that car is still with my son and he still loves it. Yesterday, my family went to Walker's Renton Subaru, the primary agent we came looking for was tied up with another customer that time, Mr contreras was so sorry, but he got us another agent Roman Shumiskiy who assisted us in everyway he can to help us find and get the right car we have been looking for. Roman is articulate and knowleadgeable. He gave us space when we needed it but knows when to jump in at the right time not to lose a sale. I respect him for that, and I saw everybody there is working as a team which is very good for a company to success.

ninakwhitish

Feb 16, 2012

We recently purchased a use car from Subaru of Renton, we had to take it to the service department to have a couple of things done on it, I had the pleasure of dealing with paul monday all I have to say is hands down the best service experience I have ever had, he was wonderful he went out of his way to help me, gave me a loaner while they were fixing my car, explained to me what my car needed and fixed the issues immediatly, he was very understandable and kind and wanted to help. I would definatly go back after the wonderful experience I had thanks for all of your help Paul!

acro723

Feb 14, 2012

We purchased a 2009 Subaru WRX through Walkers Renton Subaru on Dec 17th. The vehicle at the time of purchase had just shy of 17000 miles on it. When it was purchased it came with only one key, and without any keyless remotes. So not only was it not convenient to not have keyless entry, any time we entered our vehicle the alarm would go off. We went in to the dealership to get two extra key copies and two keyless remotes. We were quoted $261 for the keys and another $324 for the remotes. This is something that would cost you, the dealership, well under $100 to supply for every used Subaru you sell and should come standard-- as it did with every other car we have purchased from a dealership. I could maybe understand not supplying this for cars sold outside your own brand, as the discount you gain wouldn't be there, but you are a Subaru dealership and you already can access these items without hassle. After going to the dealer repair center, they still are unable to program our keyless entry. We've had the car for 2 months now and still don't have keyless entry, and set the alarm off every time we enter the car. Quite frankly, this has been an enormous headache for something that should be very straightforward as a dealer to assist with.Further, less than two months after purchasing the vehicle (18000 miles) the clutch just went out. Driving on the freeway last night the car simply disengaged and quit. We are two weeks outside of the dealership warranty (3 years) and our "new" car is already up for a $2000 repair bill. Nothing like having an essentially new car towed on your way home from work and now are without a car.I had never thought a car purchase of a "good quality car" could go as terribly as it has and am sorely disappointed in the response from the selling agent.

kkeller1

Feb 14, 2012

I love taking my car in for service. I always am greeted right away and everyone is really friendly. Awesome that you can book online. I have always had great customer service from Brad.

michelle4seibel

Feb 14, 2012

I like our service dpartment at Walkers. I love our service writer and contact Paul Monday. A straight shooter, honest and ethical. Calm and patient. Listens and solves. And follows up after in a non intrusive, very concerning way. Uses modern technoligy to contact me...uses his personal cell to text me while i'm in meetings to let me know how the car is doing. Treats me like I am his sister and therefore, I never feel "snowed," always-always feel he has my back. I appreciate that. Even called me when there was a deal going on that he knew I would appreciate. Love Love Love feeling a connection with my "shop." Love feeling respected as a woman, at "my shop." Love that when Paul is not in, any of his team mates can help me with as much passion and knowledge as he has. It's a nice, clean, professional atmosphere and I do feel like Paul and team go out of their way to make all things right and good every visit I have. Enough about Paul, the service team in the back have never let me down either. I had a noise, a service tech was in the front office and dropped what he was doing to drive around the block with me...you know the minute you drop off the car it won't make the noise for anyone else!! And yes, he heard it, confirmed what it was. I was coming back in a few weeks for service confirmed that the service could wait a few weeks and made notes in my "file" and we followed up in a few weeks. Made me feel more safe in my already safe subaru and not pressured into false sales of urgency...had to do it now type of mentality. I hope someone finds this post useful. I guess the biggest message is the trust I have for the front and back of this shop. A rare gem in a pile of stones.

artis

Feb 13, 2012

Longtime customer always treated with friendliness, respect and quality info about the car's condition and needs. Bought the car at the dealership when it had a different brand, but the servicing and help continues despite the change.

jjsabuda

Feb 11, 2012

Our Subaru Forestor came with us to Washington from Hawaii. We found out that it had a head gasket problem and were told by another local Subaru dealer (not Walker's) that although it would normally be covered under warranty, since we bought the car in Hawaii, Subaru did not warranty cars sold in Hawaii. Hello! We ARE talking about the STATE of Hawaii, not the kingdom! When we came to Walker's Renton Subaru, I met Paul Monday. Paul explained how they worked with Subaru corporate and he was able to find a very workable compromise such that our Subaru was repaired and is covered by warranty.Paul took the extra time to understand what was needed and the extra steps to insure our vehicle was cared for and could continue to provide excellent service. Speaking of excellent service,,,,, that's what Paul Monday does! Thanks Paul! We will bring all our business to Walker's Subaru, both new and repair and are already telling our friends.

seattle08

Feb 11, 2012

I purchased my car here a few years ago and have taken it to the Service center for maintenance and repairs every since. They do a great job, always have a loaner and the waiting area if you have to stick around is comfortable with wifi to work. Probably not the most competitively priced, but I like the security of knowing the techs know the car well and are qualified to do the work.While I like the Service center a lot, I don't care for the Sales side at all. I found them to be the stereotypical slimey car salesmen you want to avoid, and 3 yrs later, when I went back, I found the same, and would not purchase another car at this location, but I would use the Service center.

maxlevi

Feb 9, 2012

As a disclaimer, this marks my first car purchase. Thus anything written should be taken with a grain of salt. Overall it was a good experience; hesitant to say excellent, only because this is the first dealership I have dealt with.The positive:My experience was overall quite pleasant. I didn't feel pressured when making my decision and David was able to work with my budget/lack of credit (just being out of college), etc. The staff (David and Roman) were very attentive, patient, and understanding throughout the process. I feel I was sold a quality vehicle, at a reasonable price.The service QUALITY at the associated Subaru Repair shop is excellent. They take care of things promptly and to specification with attention to detail. I can say that Kim Meyers from the Repair shop has been very helpful; she has all the answers and is on top of what's going on. Go to her if you seek realiability, HONESTY, and helpfulness. The negative:I may have overpaid (albeit I'm not sure by how much). I recognize this is my fault, since I should have been more direct with my negotiation. I paid approximately the KBB value, but I'm sure I could have talked it down a bit. In any case, I would suggest that going to ANY dealership the customer should set a maximum they are willing to pay for a particular vehicle and not be talked out of that price.The paper work took quite some time (4 hours). Since this is my first time buying, I'm not sure if this is average or not.The PRICE of service at the associated Subaru Repair shop is quite high. The labor is expensive compared to that of boutique shops (the primary source of price difference). This may be worth it, since you're dealing with Subaru specialists and they do quality work. Just something to think about...

ellenwalsh

Feb 6, 2012

absolutely straightforward sales professional, honest, clearly a subject matter expert on the vehicles, broadly knowledgable and shared information in understandable way. No games, no ploys. Good soul.

mph195

Feb 6, 2012

I purchased a 2011 Subaru WRX for my son and on my first recommended service visit, I had the pleasure of meeting Paul Monday. My son's job requires driving long distances and therefor the regularly scheduled maintenance service required the vehicle be brought with more frequency. Each time I came in, Paul remembered my name, greeted me warmly and professionally expedited the service process. On one occasion he noted my vehicle was empty and with leaving any form of payment for gas in my other vehicle, he graciously handed over 20.00 for gas. On another occasion I received an email stating that as of the last service, based on the estimated miles driven by my son, it was time to bring the car back in for an upcoming scheduled service call. I own my own firm and our customer service department fails in comparison. I wanted to write in and tell Paul how much I appreciate his attention to our new vehicle's maintenance and the use of his glasses which I never seem to have as well. I did return the 20.00 with a box of candy and just returned from Hawaii with a t-shirt for Paul that says, I'm the best in Hawaiian. Unfortunately there's some noise coming from the exhaust so Paul will get his t-shirt in the next couple days. Where servicing cars has been such a chore in the past, I find it rather refreshing......as long as Paul is there.

rajinic

Feb 3, 2012

Dealership building was lacking in facilitie - no office rooms and place to make phone calls, internet. Given the time that I spent in that room (4+ hrs), I would appreciate better facilities. Dealer also questions Edmunds pricing saying it is not reliable/does not matter etc. Regardless of what the opinion is, I believe it is time dealers begin to know internet influence on pricing negotiation- every customer will come through thier doors with an internet price. It is in their best interest to know how different websites are set up for pricing used cars and make intelligent conversation rather than saying "I will not consider because I do not believe in it". The back and forth on pricing with various combinations took well over 3 hrs - this could have easily been avoided - it may be an age old used car sales methodology,but with all the ease of internet buying, it does no good for any dealer to stick to the old ways. I have learnt my lesson to not sit in front of a dealer -I'll suggest to all - test drive the car you like and get the hell out of there. Do all the talking on the phone from wherever you are comfortable:home/office/starbucks - anywhere, because you know the price you need to pay from Edmunds/KBB/Zag.com etc. for such a car. You might as well sit through the dealer haggling from a comfy place. Unless, ofcourse dealer is good enough to give you an analysis of his pricing compared to what you are seeing on the internet sites.

Cprose

Jan 31, 2012

Roman was very helpful from the beginning!! I went in looking for a nice used car and drove away in a great used car. He explained everything to me. I am not a "car person" as in knowing what's good or bad with a car haha... But Roman explained everything with very clear detail! Very pleasant experience!!

rx8drvr

Jan 31, 2012

I recently recovered a stolen Vehicle which was gone for 15 months, needless to say it was in less than perfect condition when recovered. I took my vehicle to Walkers Renton Mazda for a thorough going over to determine what shape it was really in. Paul Monday supplied a service loaner and had the results of a bumper to bumper inspection completed in very good time. It was determined that there were a few problems that needed immediate attention, I was given a full estimate of these jobs as well as the issues that were more minor in nature. The vehicle was ready on time and at the estimated price with no surprises. I received a follow-up email from the service Dan Feighner to make sure everything was taken care of to my satisfaction, there was one small item that I felt should have been taken care of which I voiced and I was immediately contacted by Paul Monday for an appointment to rectify the issue at no cost to me. To say I am pleased with the overall experience is an understatement, I would recommend Walkers Renton Subaru to anyone, A1 experience.Timothy Nored

mtbikergirl

Jan 29, 2012

I drove into the dealership with a rental because my car had blown the timing chain. I was under a great deal of personal stress and was in no mood for any kind of dealership sales pitches. BUT.....Anthony Wilson was so undersatnding and I was able to get the car I needed at the price I wanted....no hard sell, he knew I was ready to have an emotional breakdown. Everything was delivered as promised and the service center is just incredible!!! Would buy another from Walkers and Anthony in a heartbeat...have told all my friends!! Well done.

washbennets

Jan 28, 2012

My most recent visit was just for a 7,500 interval maintenance so not a big deal. Whenever I have had the car serviced before I received a report indicating things that needing fixing now or in the near future. The only problem is that when the services were actually done they continued to come up on the report at each visit. When I pointed this out to Brad he immediately said it was their error and he would get it corrected that day - which he did. He also followed up with a call to verify that the report now matched up with what I had. I was perfectly happy with the services I received. As for the ratings, was the quality of work "great" vs. "good"? Not sure how I could tell. I certainly don't have any complaints at this point. As for pricing I have no reference so saying "great" wouldn't be fair. Maybe it was, I just don't know. I have had my car serviced there the last 5 years and will continue to do so.

ranchondo

Jan 27, 2012

Good experience with Saleman but would had liked to be able to review and discuss the maintenance on the car since it was a used car and the price should had been lower.

Cabin2004

Jan 25, 2012

Brad never gave up on diagnosing the challenge my car presented to us. Brad had a positive outlook in finding a solution. I look forward to working with Brad in the future if needed. Thanks for not giving up on my car. :)

tri-ing4acure

Jan 25, 2012

This was my first new car buying experience and it was painless. Luke answered all the questions that I had, regardless if they were stupid questions, and did all he could do to ensure that I was satisfied. Even after the purchase was complete, he still checked in with me to make sure I was happy with my new car.

amchorlian

Jan 24, 2012

The service here is amazing! I have no complaints at all, I know I can always bring my car here and leave completly satisfied. They always make sure you are happy with all service work done to your car before leaving and inform you if they find anything else wrong with the vehicle. I always feel safe knowing that my car is in good hands.

mccarthr

Jan 23, 2012

This review is kudos for Kim Meyers for the great customer service she provided me. I came in for an oil change and to have my front-end inspected. After the oil change was complete, Kim kept me informed and updated throughout the entire diagnostic process. Kim was professional, courteous, and informative--and worked in collaboration with me to determine next steps for repair. I'm looking forward to working with Kim in the future.

clinej33

Jan 21, 2012

Very good experience. The car I went to look at was even better than in the pictures on the website. I am very happy overall!

sconlon6

Jan 18, 2012

My experience with Ron and Walkers Subaru in Renton has been exceptional! I bought my car from a Subaru dealership in Carson City, NV and had many problems and I was always treated poorly and when I called Walkers Subaru and met with Ron, I was amazed at how helpful and effortless he made the process for getting my car repaired. Sadly the clutch on my car went out and this was not an expense I was prepared for and being that I just moved to this state 2 months ago, I really didnt have auto repair place that I trusted. Ron and his manager worked with me on the pricing and amde every attempt to get my car repaired under any type of warranty. Ron assisted me every step of the way with upmost professionalism and kindness. The best part is he spoke lamen's term and answered all my questions and was extremly patient and understanding with my situation. This is by far the best experience I have had at any dealership/auto service repair! RON, THANK YOU FOR EVERYTHING! You have definitely earned my business and more importantly my trust and recommendation!!! :)

fuelie95

Jan 17, 2012

Alix was great to work with and very straight forward. No nonsense, good sense of humor and low pressure sales. Would certainly purchase another Subaru from Alix again!

mcquearyh

Jan 15, 2012

I have much confidence in Brad. He really knows the product and the mainteneace aspect. I feel very comfortable with him and his recommendations for service. I especially appreciate his opinion if the service must be done or if I can wait a while.

pseigle

Jan 15, 2012

Very good experience overall. Great customer service and Roman is so kind and outgoing. My son was with me and Roman was good about answering his questions. The car was cleaned before we left the lot. Mr. Shumskiy helped to make this a good experience. We left feeling good about the price. I would recommend Renton Subaru and definitely Mr. Shumskiy.

serafina987

Jan 15, 2012

Outstanding service. When I took my car for emissions testing, it didn't pass - it showed as "not ready." At first, no one could figure out what was wrong. Ron went out of his way to fix what turned out to be a very challenging problem and make sure that I was happy with the service. The folks at Walker's Renton Subaru even took my car back through the emissions testing to make sure that it would pass (it did). I have also worked with Kim Meyers in the past, and want to commend her as well. Both Ron and Kim are friendly, helpful, knowledgeable, and very customer-oriented.

mariehamster

Jan 14, 2012

I got a much better deal than I expected to. They worked to make sure I could get the car at terms that I could afford. I LOVE my new car. I feel very good about the transaction. Tahir called me from my internet inquiry shortly after I posted it. He introduced himself and was ready for me when I arrived at the dealership. He was very respectful and understanding about my BK and worked hard to get me financed on terms that I could afford.

jerrykasinger

Jan 13, 2012

I found the car on cars.com. Roman was the sales man I dealt with and he was quite the character and easy to deal with. Everything went as he said it would. When I came in to pick up the car it was ready to go. All I had to do was sign papers and get on my way.It was quick and easy and no bull!

wontonpuppet

Jan 13, 2012

Tahir was very friendly and easy to communicate with. He made buying the car go quickly and easily. Did not try and pressure me and gave me a great price.

jsuchoski

Jan 12, 2012

My wait time was minimal for 2 recent service visits on my Foresters. Brad, service advisor, was friendly, clear, courteous & efficient. The cars were serviced and washed in no time. Great job.

j_yosh

Jan 10, 2012

I was given advice as to the time it needed to be repaired (a few months ago). When I brought it in to be repaired it was done in 5 hours plus a car wash. I was given an estimate of the cost of the repair and called when the car was ready for pick up. The reason for the visit seems to be fixed.

yip

Jan 8, 2012

Alix was very easy to work with. The entire transaction took place by email and one phone conversation and then we picked up the car. It even came in earlier than promised and in time for Christmas. Alix is knowledgeable, no nonsense, and responsive to emails.

bhaugen

Jan 6, 2012

Andrew was outstanding to work with on the purchase of the vehicle -- very knowledgeable and friendly. The whole car-buying experience was an incredibly good one and we would readily refer people to Walkers. As for our new Impreza, we love love love it! It is going to be a great car for us for years to come now if we could just get ourselves up to Crystal Mountain to get some turns in, we would be even better!My husband and I were up to Renton yesterday and the Walker Service Department did the undercoating, etc. on our new Impreza that we purchased three weeks ago. As we were leaving, my husband mentioned to me what an outstanding group of folks seemed to work for the Walker dealership he knew that I had been impressed when I purchased the car and he was very impressed by the attentiveness of the individuals at the Service Department.Thanks again to the Walker folks for all the follow-up after our purchase and the kindness extended to us during the process.

davenarlene

Jan 6, 2012

one of most pleasant car buying experiences that we have had. Lance Wiinikka was professional,friendly and did not pressure which was refreshing. We are older buyers who are very price focused, had done our research and knew what we wanted. When we saw the low mileage 2010 Toyota Corolla on your lot it was just a matter of seeing the car to confirm that it was as advertised, then the decision to buy was automatic. We gave Walker a rating of good because we're not really sure what a "great" car buying expeience would be like but it would have to be something very unique and special. However a good rating is still significant and not something that we would give many dealerships. Lance did a very good job and we would certainly buy another vehicle from Walker Subaru and would recommend Walker to others as well. We also appeciated the way we were teated when doing the paperwork with Breanna Ogard, again she was friendly, professional and did not pressure us for add ons such as an extended warranty.

markpe

Jan 6, 2012

Tahir gave us great, courteous, professional, and expedient service in buying our new (used) car. He did everything in pointing out all the great features and taking us out for the test drives for each of us showing those features to us on the road.I would recommend this business to anyone that I meet to purchase a car. I could ask for more in a salesperson such as Tahir.Mark & Fran Perka.

Sara1007

Jan 4, 2012

Overall my experience with the dealership was good, I found what I was looking for on the website and found it helpful. The Customer service was good, defintiely willing to answer any questions we had and were very friendly. The price of the car was great, although I would have liked my payments a little lower than what I ended up with I still love my car and am very happy with it!

MoeDoe

Jan 3, 2012

We went here to buy a used Outback. I had a Land Rover that I had been trying to sell with no luck. So while we were dealing on the Subaru we offered them my Land Rover for what I owed on it, they agreed. They insisted that the Subaru had to be financed or they wouldn't make the deal and we were willing to pay them cash on teh spot. We agreed to finance thinking we would pay the car off the next day. The monthly payment was something ridicualous but didn't care as we woudl pay it off right away. Got home and tried to figure out waht interest rate they were charging and while looking at the paperwork found they shorted me 12 grand on the Land Rover and added it to the amount we were financing. Called them about the mistake and they said "tough luck" you signed the papers on our property and I was stuck. Went down there with a friend who is local news reporter and threatened to do a story. The owner tore up the paperwork on the spot adn I gave him the keys. The salesman had done the slide and switch while we were signing the papers. WILL NEVER BUY ANYTHING FROM THEM!!!!

kuivinensrk

Jan 3, 2012

All I can say is the people here do care about you. The financial ladies are incredible and were super sweet to our 2 year old son. Thank you

Timely Investments

Jan 3, 2012

Start to finish the system moved very slowly. However it was the last day of the year to take advantage of some tax breaks and the show room was very busy. Overall it was a good experience. I would give most of the credit to Roman for keeping things moving and looking out for my interests. I would have no problem recommending Walker's Subaru to a friend.Also made some purchases from the Parts Department. Great experience. Fast service and provided good information regarding installation. Who ever was on duty December 31st earned 5 stars.

IshaFriesen

Jan 2, 2012

My husband and I drove two hours to look at a car we had found on AutoTrader.com, and when we got to Walkers Renton Subaru we were welcomed by friendly staff. Roman showed us the car we had come to see, and we ended up seeing a car we liked even better! They gave us exactly what we wanted for our trade in, and a fantastic deal on our car. When our deal was just about final, all of the employees and even the manager congratulated us on our new car! Needless to say when we go to get another Subaru, we know where we will be going back to! We would HIGHLY recommend Walkers Renton Subaru.

synopsys00

Dec 31, 2011

I was very pleased with David at Renton Subaru. From moment one he was very helpful and got me a great deal on a 2009 Subaru Impreza. They gave me a great deal on my old car and worked with my bank to make the transaction happen. I will definitely recommend my friends to see this dealership.

E Meier

Dec 30, 2011

David was very easy to work with. He allowed me to test drive the vehicle on my own and was always extremely polite and never tried to pressure me into purchasing my vehicle. It took quite a while to negotiate the final price, but he never exhibited any frustration or impatience during the entire process. He gives used car salemen a good name.

krylena

Dec 29, 2011

Roman was very awesome. I went there to look at a forester which would not have been nearly as nice as the outback limited I got. He really worked hard to help me get the outback and get out of the negative equity in my sonata. While my payments were higher than I had wanted and I had to put a bit more down than I wanted, I am glad I did. I know how much Roman went to bat for me and how hard he tried to get me close to where I wanted to be. I got a very sweet car and even my mechanic was impressed with the quality of the vehicle and the terms I got it on. I always wanted a subaru and thanks to Roman, I got an awesome one.Alden was great too. He just called me to let me know that he got another point of my interest rate for me, saving me a few more bucks per month. He also worked really hard with me. While I went ahead and got the gap coverage, I couldn't afford to get the warranty service and Alden REALLY tried to get it as low as humanly possible for me.All in all, the folks at Walkers subaru really work hard to get you into what you want at terms you can handle. No hard sells, no pressure. Just hard working people who I think almost give you a better deal than they do for the company. But they find that line between making the company money and making you a deal.

Kimosan

Dec 28, 2011

We walked in asking about a vehicle with a price that was listed on Auto Trader and Walker's Subaru honored that price although it was listed incorrectly. We were assisted immediately and the entire process was painless, quick and efficient. I have already recommended Walkers Subaru to a few friends and I just purchased the car yesterday. The entire process took 3.5 hours from top to bottom, it was a great buying experience, I would glad make future auto purchases through Walker's Subaru.

Stephfenley

Dec 23, 2011

I had the pleasure of buying a new car from David! He was friendly and not pushy as most car sales guys are. I was very impressed. He may have been selling cars for a long time but I would recommend people go to him rather than the other guys. I love my car and appreciate all that David did for me. Coming in on his day off, getting things done after going home, it was a pleasure to have David as my sales guy!!! Thank you!!

customertm

Dec 22, 2011

I was looking for a used car with low miles for a reasonable price. Roman was able to take me to a car that fit the bill. The car had 43k miles and was just under retail blue book. Roman also helped me get the price I was looking for on my trade in. I would recommend this dealership to anyone looking for a car. Roman and the sales manager bent over backwards to make the sale work.

johnsonmarshall

Dec 21, 2011

We had a great experience from start to finish...from sales to finance to delivery. It was a pleasure dealing with everyone and my wife LOVES her Outback. I've already recommended WRS to several people and plan to do so in the future.

sjdiofjoisdj

Dec 20, 2011

Roman seemed to try to cut a few corners and fast talk the deal, but he worked with me and my needs, and I am happy with my purchase.

Whisler

Dec 15, 2011

We appriciate the expert service that Roman provided. We are very satisfied with the experience. Hope Roman can help you with your next car purchase.

mnewmandc

Dec 13, 2011

Over the past nine years I've purchased seven vehicles. At every dealer I've had some small complaint; sales too pushy, finance too pushy with add-ons, not getting the deal I walked in and was promised over the phone, sales acting as though they are experts on the vehicle when clearly they have no idea. NOT THE CASE HERE!!! Ali is very knowledgable with the Subaru line up and followed through with her promises. The sales process from start to finish was flawless. I walked out almost in shock, I was half expecting a phone call saying some mistake was made. This is how buying a car should be. I left with no regrets, other than wishing it was a STi rather than a WRX : ) Still loving the car and I'd definitely return for future car purchases and would send all my friends and family to Ali at Walkers.

alvinandhelenwrx

Dec 12, 2011

My husband knew how much I wanted a WRX (going on 10 years now!) So he contacted Ali at Walker's to set up a time to come and look at their new Satin Pearl White 2012 WRX. One thing I noticed was how accessible Ali was, texting my husband back (he had a lot of questions and taking his calls on her cell. When we came in, Ali greeted us right away and made us feel right at home. Her cheerful and relaxed disposition made me forget we were in a dealership, which normally make me feel stressed. She showed us the car which demonstrated her vast knowledge of it and also we could tell she truly loved the car. While my husband was talking to the finance manager, Ali took the time explaining all the features of the car, even setting up my bluetooth. We felt like we got a great deal, Ali never told us 'no' and was personable and accommodating. We came to pick up the plates a few weeks later and since she knew we were going to dinner, she washed our car herself! You can tell she loves her job and we love her for it. Thanks Ali!! Best dealership experience ever, hands down.

YVILLESCA

Dec 11, 2011

Thank you so much for your service me and my husband Eder were very satisfied with your service we realy appreciate you guys heling us we love the car and price was also awsome thank you very much for everything we do recomened any one to go there you guys were awsome and as well very good customer service. sencierly,Yuria and Eder BALLEN

Auraunt

Dec 9, 2011

I had come in not really planning on a purchase at that time but I met with Roman and he made my decision that he was going to be fair and honest. This made me very comfortable working with him. He was very knowledgeable about his product..... But, I love Sabaru's dependability. Combine the two and I left as a very happy man. I even called owner Dale Walker and we talked about customer satisfaction and my pleasurable experience with Roman. You cannot go wrong with working with Roman and Walker Subaru.Ron Lentz

johnboy34

Dec 5, 2011

Tahir is very professional and easy to talk to. We liked having a no pressure experience buying our used car and felt we ended up with a good price. Breanna is very thorough and a pleasure to deal with,she explained things and answered all of our questions quickly and precise. The dealership was quick to take care of a couple small issues after the sale also. We would recommend you check out this dealership if your looking for a car.

123andy123

Dec 3, 2011

Had car ready to look at on short notice and was very helpful and friendly. Very upfront about current condition and history of the vehicle. I would recommend Roman and Walker Subaru to anyone.

twee14

Dec 3, 2011

My husband and I had a wonderful experience at Walker Renton Subaru, and it was all thanks to Luke! Luke was extremely patient and friendly with us even though we were painfully slow in making our decision. He was our advocate throughout the whole process; wheeling and dealing with his manager to get us the best price. Our experience with Luke is the best I've ever had when buying a car. He wasn't pushy, or over the top. You could tell he just wanted to find us a car that suited our needs & lifestyle! Thanks Luke! Keep up the good work!

Al Bear

Dec 2, 2011

Roman is enthusiastic and knows the products in and out. They gave me a good price on my trade and a good rate on my financing. Most importantly, they've delivered on their promises and put me in a quality car.

vinniewalters

Nov 29, 2011

I would like to send a huge thank you to Roman for all his hard work and dedication he put in towards the purchase of our car. We had some bad experiences on other lots which made us appreciate Roman even more when we made it over to Walker's Subaru.His impeccable customer service is what really won us over. Roman is very friendly and he always called us back or checked in with updates which was very important to us. We also would not sign anything until we had our mechanic inspect the car which we were able to do without any problems.Our overall experience was great and in the end my wife and I were very happy with the final price of the car we bought.We will definitely suggest Walker's as a go to dealer in the future and send anyone we know in the market for a car over to Roman as well. And if the time comes when we are in the market for a car again this will be the first place we go to.

Wrx12345

Nov 29, 2011

I just bought a new WRX from Alix Plaster at Walker's Subaru. I can't tell you how happy I am! I love the car and the dealership!!! Ali is a great communicator and was very easy to work with. I easily bought the car for the price is wanted and was treated very fairly. If you are looking for a Subaru there is no need to look anywhere else.Thanks so much!

change2005

Nov 27, 2011

Alix Plaster is a very people friendly person. She is very knowledgeable about all things Subaru. All throughout our car buying experience she kept things moving at a steady pace with open communications. If you are looking for a new Subaru and are wanted to have someone that will answer your questions honestly and promptly then ask for Alix, she will definitely take care of you!

nicojames

Nov 27, 2011

I had been researching the Forrester for a little over a year, so I had an idea of what I wanted. I was referred to Ha Le via the internet and was delighted with his knowledge and friendliness. He took the time to explain what the different styles of Forresters had to offer with no sales pressure. The vehicle that I wanted was not available, but he was able to locate one that arrived in less than a week. Having difficulty getting to the car lot to pick up my new car, he came and picked me up at my home, which was extremely appreciated. Ha explained every detail on the car before I left the lot, and even followed up by email to see if I had any additional questions. I do recommend anyone that is interested in a new vehicle to talk to Ha for great service.

deborahwoolley

Nov 23, 2011

I'm a skeptical consumer, and a reluctant buyer, and these folks earned my respect and gratitude. I had been looking for a used Impreza Outback, and when I looked at the Walker Subaru website and found one on a weekend when I was down with the flu, I began talking with David. He sent me photos, answered all my questions, with no pressure to buy or make a decision. WhenI took the car to the shop I've been going to for 20 years for an independent inspection, and they found some problems with the car, Walker agreed to do the necessary repairs free of charge, saying they wanted me to be satisfied with my purchase. And furthermore, to save me having to make a long bus trip to Renton, David arranged for them to bring a loaner car to my workplace in Seattle for me to use over the several days while the repairs were being made on my new (used) car! Truly these folks were understanding and accommodating WAY beyond what one would expect from a dealer.My only complaint is that they do not allow customers to take the car for an independent inspection before making the purchase; I had to pay for the car BEFORE taking it in for an inspection. This made me very uneasy, even though I was assured by David and Jan that my money would be refunded if the inspection found problems that they were not willing to repair. When I raised questions about it, I ended up feeling like I was being disrespectful. I hope they'll consider changing this policy in the future, because everyone I dealt with there was trustworthy, it's just this policy that I find problematic.

willcomtpon4444

Nov 23, 2011

Roman was very helpful during the process. He was able to work with me within my budget and still find a great car. I will come back again for my next vehicle as well.

westy808

Nov 22, 2011

I came to Walker's Renton Subaru already knowing that I want an Outback. Via the internet, I had a pretty good idea of what used Outbacks go for and what other dealers have advertised, went to Walker's first because they were closer. David and fellow associates listened to my wants and kept me in the range of my budget. After showing me the options they had available, they worked with me to get me in the car I wanted while keeping in price range I needed. The whole process was zero pressure and very friendly. I would definitely recommend giving them a visit if you are in the market.

jlb4933

Nov 22, 2011

Very high pressured sales tatics. The "old" bring in the Sale manager who was Roman Shumskiy. Not understanding the reviews I read about him. It must be his "alter-ego" becasue he was usisng typical high pressure tatics. NADA and Auto Trader are not the "Market". It is what people are willing to pay. This poor chap doesn't get it! Bottom line is that Walker has their cars so over priced that it is ridiculous. The internet discount, which they conveniently forgot was posted, puts the car more at the NADA book price. Roman Shumskiy was just plain rude! All other dealers are terrible. Get ready for the negative "trash" talk when the converstation starts "I don't want to talk bad about another dealer but"! look at the reviews regarding Walker closely. They sound all too similar! Almost every review is across the board 5's! It lloks like someone is "creating" false positive reviews. Visit this dealer and you will understand what I mean or better yet, stay away. I went to Carter Subaru and it was a good experience.

cjt928

Nov 20, 2011

Alix Plaster knows her stuff and is very costumer oriented. If you are looking for a new Subaru and are wanted to have someone that will answer your questions honestly and promptly then ask for Alix, she will definitely take care of you!

fahlman

Nov 19, 2011

I would like to take this opportunity to thank Roman Shumskiy for all of this help and hard work with the purchase of our car. His enthusiastic nature made him a pleasure to work with. I would also like to thank Renton Subaru and we look forward to working with them in the future for another car. Thanks to everyone.

valeriewatt

Nov 16, 2011

Roman was very nice and professional. We told him we were under a time constraint, and he was mindful. There was no heavy pressure or haggling, and we were able to make the deal happen quickly at the price we wanted. I would definitely recommend Walker's Subaru to friends and family.

smb19788

Nov 12, 2011

Everyone was very professional and straightforward. We reached an agreement quickly and there were no curveballs afterward. I was very impressed with how friendly the staff was. And Alix hustles around the dealership like a crazy lady. She runs so you don't have to wait. After visiting 10 dealerships before Renton Subaru, I was relieved to finally find a dealership that centers on customer service and lets their product speak for itself.

rrennie

Nov 11, 2011

We found the car we ended up purchasing online the night before. Went into the dealership the next morning. There was no hassle, no pressure, and they were able to work with us. The process was surprisingly quick and they were able to approve us before we even drove off the lot. We were very impressed and will definitely be coming back when it is time to upgrade the other car.

duxie1

Nov 9, 2011

Smooth process, friendly helpful salesperson. The process was not stressful and was relatively short, I didn't feel presssured to make a snap decision and the car is working out great for us.

boltoncj

Nov 6, 2011

Our experience searching for and purchasing a new vehicle was enjoyable, without the high pressure sales tactics used in many dealerships. We felt we received a fair reasonable price for the car. The test drive was extensive, allowing us to test several features of the car. The sales representative was knowledgeable and friendly. We would go back to this dealership again and have recommended it to family and friends.

Michael T Kovacs

Nov 4, 2011

Tahir worked very hard to meet our needs for a used Subaru Impreza Wagon. Our special request was a 2004 to 2006, nonsmoking, automatic and CD player. He kept us informed that he was looking. It took about two weeks for him to find 2 cars and this was the one we selected. It was a 2006 Impreza 2.5i with 93,800 miles, one owner and great shape for mileage and age.

wenlyngil

Oct 31, 2011

I was looking for a lease return that was in great condition and had few miles. I checked the online inventory and saw that Walkers had several to choose from and the prices were the best I found in the area. I posted on online inquiry about my trade in and Roman called me within minutes. When I arrived to test drive cars, Roman had several identified that matched what I was after. Negotiating the deal was relatively quick and Roman tracked down a few "extras" accessories that I would have lost in my trade in. He promised quality follow through and he delivered! I'm very happy with my "new" car!

RWilkinson

Oct 28, 2011

My experience at Walker's Renton Subaru could not have been better with regard to the sales and finance/paperwork staff. They went far out of their way to assure our purchase was completed in time for my wife and I to pick up the car coming from Alaska. Thanks to David for his personal sales assistance and very special thanks to Lori and Bre who made the paperwork and licensing happen in spite of long distances and short times.In an era where good customer service is a rarity, these people stand above the rest, head and shoulders.Thanks again, David, Lori and Bre...Bob Wilkinson

lstar

Oct 25, 2011

Anthony goes out of his way to meet the needs of his customer. I had been shopping seriously for a used vehicle for over a month, visiting dealerships from Bellingham, where I reside, to the southern reaches of Seattle. I checked Craig's List as well as the many other used vehicle sites without much success in finding the right car (Subaru Forester) for the right price. On my first visit to Walker Renton Subuaru, Anthony was able to creatively solve my problem. He listened well and targeted my priorities. While the inventory on his used car lot did not reveal "the perfect car for me," Anthony, was able to FIND the car for me, matching me with a colleague of his that was thinking of selling his Forester - now my Forester. Anthony's sales style is both amicable and professional. He was able to streamline the details of an unconventional kind of sale and make it happen. I am very pleased with my purchase and would recommend Anthony to anyone who might in the market for a new or used vehicle!

forrita

Oct 24, 2011

The salesman (Ha Lee) was helpful and knowledgeable showing use what we needed to know about the Subaru Forester and service that will be available.

tiffany98

Oct 24, 2011

Roman was extremely personable. We did most of our business over the phone putting our trust in him, when we arrived at the dealership and saw our "new" vehicle we were thankful that Roman did not give any untrue info regarding the car.

helton123

Oct 23, 2011

I needed a dependable commuter car that was priced right, and the Mr. Shumskiy diligently found the perfect car for me, with no pressure to purchase outside of my budget. Walkers Subaru was able to find financing options with better rates and terms then what I had negotiated with my bank.

firasm68

Oct 21, 2011

It was my pleasure to do business with Roman. He is very knowledgeable, nice to his customers, and professional in his job. The dealer got me a good price and rate for the loan. I appreciate their business.

rfarrellcars

Oct 13, 2011

Got a great car for a fair price. Roman was very helpful. I will give the more business in the future. Great experience . I would recommend them to anyone.

bratty25

Oct 12, 2011

We bought a 2000 Mazda B3000 truck. I answered 3 to the price, as I believe for what we got we should have been able to negotiate a bit lower price. I had questioned the $150.00 document prep fee and was told there was no way that could be negotiated and I know that is not true. Mr. Shumsky was very polite and friendly and deserving of a 5. I didn't like having to drive over to Renton two different days to do the sale, so my overall experience rated a 4. We did have mechanical problems with the truck days after the purchase, and I do believe they would or will help remedy the problem if need be. I believe the truck had (has) several mechanical issues prior to our purchase.

nancy6054

Oct 12, 2011

Both Paul and Brad have given me outstanding service over the past five years. They take care of my Subaru, help educate me about my vehicle, and have gone the extra mile over and over. I no longer work near that dealer, but drive way out of my way to service my car there because of how great they and their team are!

toms1

Oct 5, 2011

The team at Walker's Renton Subaru were the best we have worked with in the Seattle area. From the moment we walked in the door the entire staff was focused on making sure you found you were looking for at the best terms. We love our new Legacy and are looking forward to our next Subaru purchase. We will definitely seek Joy Pothan's help again when we are ready to purchase.

Irene Carn

Oct 4, 2011

My husband and I purchased our very first Subaru, an Outback, on August 20, 2011 at Walker's Subaru, Renton. We dealt with Ken Galimanis throughtout the entire process and he made our buying experience a good one! Ken was professional, friendly, very knowledgeable about the car features, working parts, etc., and answered all of our many questions. And promptly did phone and email followups as well. When we decided to buy the car, the price negotiation went quickly and we arrived at a price that was fair to both us and the dealer. Paperwork was handled quickly and efficiently and the car was nicely prepared for delivery. Ken did an excellent job upon delivery in explaining again to us all that we needed to know to drive the vehicle. We would highly recommend Ken and Walker Subaru to those in the market for a new car.

cmackay

Oct 2, 2011

We arrived at the dealership 5 minutes before they were to close just to see what they might have for our daughter. Roman was very excited to see us. He didn't make us feel like we had to rush the process once we found a car. We went on a test drive. The car was about out of gas and he used his own money for put a gallon in it. One suggestion, it would be nice to leave the lot with your new/used car with a full tank of gas once you buy it. Overall, it was a good experience and our daughter is very happy with her car.

Tvelzeboer

Sep 22, 2011

Very nice experience. I had the timing belt changed as part of the deal. Good thing because the mechanic said it was high time to change it. Nice car at a nice price. Jan and David were very helpful and Alden was super in the F/I department.

Tonestrm

Sep 17, 2011

I first contacted Ali about 12 months ago with a view to trading my 08 Outback. I found Ali to be friendly and knowledgeable. At the time I decided against doing a trade. When I was looking to trade this year I went immediately back to Ali because of her no nonsense approach and honesty. Ali found me the perfect car and made the car buying process painless. I would highly recommend Ali as a person to deal with when looking/buying a Subaru.

prrgrg

Sep 17, 2011

Jimmy was very professional and helpful and i would recommend him to friends and family. He was straight forward and honest. I had and enjoyable time dealing with him.

joseph7

Sep 16, 2011

Roman was very helpful and made sure we were well taken care of. Our car has been great and has been running perfectly. We appreciated his attentiveness.

miles2011

Sep 16, 2011

I needed to purchase a new car. I went to Walker Subaru dealership the first person I met was Ha Lee, that was the beginning of my postive expierence. I knew that I wanted a Subaru Forrester after greeting us Ha showed us all of our potential choices. Once I saw the car I was interested in Ha spent a great deal of time going over everthing in the car from the engine to how the car was constructed to the interior very deatailed and answered my questions along the way. The test drive was just as complete with Ha showing me the features of the car. Buying a car can be stessful but I can honestly say that Ha was friendly, knowelegable and had a ease about him that made me feel at ease. I did not feel any pressure and again just at ease and comfortable. I would recommend Walker Subaru and Ha Lee and plan to pass on my recommendation to anyone I know who is is the market for a new car.Thank You,A happy new Subaru owner.

alanren

Sep 13, 2011

Ali is a very proactive sales professional and is easy to work with and knowledgable, and the most important thing is she gave us a very good price :)

Joeymcgraw

Sep 13, 2011

Jimmy was great to deal with from the time I spotted my new (used) car online to the time I drove it off the lot. I never once felt pressured by him, he was straightforward with me throughout the whole process, and he delivered everything he promised. I got a great deal on an '08 Jeep Patriot and got a good trade in for the car I drove into the lot with. Jimmy made the process of buying a car very easy and enjoyable, and I would highly recommend him to anybody looking to buy a new or used car.

twiddle

Sep 12, 2011

Got an amazing deal on a used Ford Explorer at a great price. Car runs wonderfully and Jim Chavez was a great help all the way around. If you need a care this is definitely one person who is not pushy and believes in great customer service.

gasmancoy

Sep 11, 2011

My Father-in-Law is an elderly man suffering from Cancer. He is a proud and self sufficient man that needs to take care of issues for himself. He crashed and totaled his vehicle, therefore becoming unable to transport himself to and from Chimotherapy, as well as complete his routine chores without assistance. He was very unhappy with the local dealership where he had purchased several new Chevrolet's through the years, and had decided to try Subaru based on recomendations from friends and family. But equally as important to the vehicle itself was the attention to service he would recieve from the dealership and representive.When word went out that Jim was in the market for a new Subaru we recived contact from many dealerships in the region but Ken Galimanis made a very impressive representation of Walkers Renton Subaru.When Ken heard the storys of Jim and the previous dealership, the cancer issues, the travel restrictions, and time constraints, he volunteered to to bring the vehicle many miles to show and hopefully move it.My father-in-law was equally impressed with the vehicle and the level of service he was shown. Ken is a credit to Walkers Renton Subaru, and should be commended for the level of representation he has shown.Rick Coygasmancoyatcomcast.net

erinschwartz

Sep 6, 2011

We worked with Roman to purchase our "new to us" Subaru, which we really like! Roman was very good with customer service. From the first time I called, he offered nice touches, such as calling back to make sure we had the proper address for the dealership. He also seemed very well informed about the inventory. Finally, Roman appeared to have a good relationship with his management team, which we appreciated.I am the first to say that I am not an easy customer and Roman was patient and accommodating every step of the way.If you are in the market for a Subaru-- be sure to visit Roman at Renton Subaru!Erin & Eric

PhillipTibbits

Sep 4, 2011

We went to this dealer as a prelimnary step in buying a car. Our sales man, Ken Galimanis, was courtious, listened to our concerns and showed us two models of cars that we were interested in looking at. He did a good job of "letting the car sell its self" but was able to obtain the information we needed to help with out decision. We found a car we liked and although the price was a little higher than we expected he pointed out features that made us feel this was the right decision for us. He was walked us throght the purchase process. We were able to leave with a car we are very happy with. I did not feel pressured or pushed into something I was not interested in. I would reccomend the dealership and Ken in particular to anyone intereseted in buying a Subaru

maremareh

Aug 31, 2011

I bought my first Subaru from Walkers in 1998 and never looked back.I'm now on my third Outback from this dealership and am amazed at how consistently excellent their sales and service team is.Paul Monday is a great service rep. He answers all questions,(even if they're dumb) and makes you understand what needs to be done. It's nice to drive a great reliable car AND have a smart, polite team to take care of you. They ROCK !!!

Wenjun

Aug 31, 2011

Alix Plaster is GREAT People, she helps us a lot! she gave us a great price and we went there done the deal in 3 hour, very exciting! really appreciate.

Susan Harvey

Aug 27, 2011

The entire experience at Walker's Subaru was great. Ha Lee met us as soon as we pulled into the lot and began questioning what we were looking for. The exact car I was looking for, with the right accessories and with the right color (Sky Blue) just happened to be there and I knew within the first five minutes that this was THE car and that this was the right time for me to buy. Ha Lee explained the construction of the engine and the safety features. The negotiation process was low key and we agreed on a what we felt was a fair price. I believe the trade-in price for my Toyota RAV4 was reasonable, considering it had 156,000 miles.The financing department was very professional and friendly. Everyone was friendly. Before leaving the shop in my new car, Ha helped me to connect my Smartphone with the Bluetooth and reviewed with me how to operate the car and its unique functions.There is a great deal involved in buying a new car and the day gets long. But, the experience was very pleasant and painless and I would recommend Walker's Subaru to my friends and family.

garycarbuyer

Aug 25, 2011

We purchased our first Subaru at Walker's in 2005. Knowing we wanted to buy a new Subaru, we worked with Dan Feighner, Walker's Maintenance Manager. We were introduced to Alex Plaster in Sales. She is certainly not like most auto salespersons where they make you feel pressured or they lack information you want. Ali did not rush or pressure us, but was both patient and efficient. She answered all questions thoroughly, knew the product very well, and handled the paperwork quickly. We liked her no-nonsense yet fun approach to her job. After we purchased our new Forester, Ali showed us the operating detail of the car, set up our phones for bluetooth and adjusted the radio, explaining the menu functions that were available. She has since been available and willing to answer any questions. We love our car. We would highly recommend Walker Subaru and Alix Plaster to anyone looking to buy a car.

jstylez

Aug 24, 2011

Jimmy was awesome! Not pushy, very helpful and friendly! I got a good price for my trade in and an awesome price on my used car, it was the exact thing I was looking for! Thanks to help from some a service employee, Jimmy was able to walk me through this deal and get me into my favorite car. Thanks again Jimmy, I love my new car! :)

kellykeene

Aug 24, 2011

My overall experience with Walker's Renton Subaru and Alix Plaster was great. Alix described every detail of the car that I was interested in a simple-to-understand manner. She is a trustworthy, kind, and professional person. I felt comfortable working with her. Because of Alix, I will recommend Renton Walker's Subaru to everyone I know!

notch360

Aug 23, 2011

This is the first "almost" new car I have purchased in a long time. Pete and Roman made the experience painless and did everything they could to make sure we got the right car and the right price and even beat my loan rate from the bank. They took care of everything and quickly followed up to make sure I was happy a few days after the sale. I highly recommend this dealership and will definitely return to Walker Subaru when it's time to upgrade my vehicle.

tadesse

Aug 21, 2011

Ken is So friendly, He doesn't play games. He is so patient to tell you all the details.I reccommend Ken if you are looking to buy a car from Renton Subaru.

LALIC

Aug 18, 2011

After years of painful experience with car dealers, it was breeze and pleasure to deal with Roman and the rest of team at Renton Subaru. We had fast and clear deal on used, but like new Mercedes CLK 320 including fair trade in value for my van Honda Oddysey Touring and whole process took relatively short time to complete. My expectations were exceeded in every way. Thanks Roman and all the best to you and other employees at Renton Subaru!J J Lalic

Josh hotch

Aug 17, 2011

Ali was the best she was able to get the car that i wanted and got me a very great deal on it. i looked all all around the area and she was the best sales person i am so in love with my car i would tell anyone who is looking for a subaru to go see her. she can get the car that you want or she will find it. and get you a great deal on it

nmeneses

Aug 17, 2011

I'll definitely recommend this dealership because of honesty and sales person give more attention to the car problem and and always giving information what's good for the car.

Chevy82

Aug 16, 2011

I must say that Jimmy Chavez is probaly one of the best salesman I've seen in a long time. Being a salesman myself he was able to interact with me in a proffesional manner. I ended up going to 5 dealerships on 7/3 and all failed but Renton Walker. Thanks for the great deal... :)! But the only negative thing I can say is that I didn't get a full tank of gas but other than that it was a great buying experience :).LLoyd

alissao55

Aug 15, 2011

Thank you so much for such a wonderful car buying experience. I purchased my new Subaru Legacy about 2 weeks ago and I couldn't be happier with my decision. My dad and I went into Walker's Subaru on July 30th not intending to buy that day, just to look around and I ended up coming home with a new car. Ali (Plaster) was extrememly helpful and answered all of my questions, and didn't make me feel pressured like many other car buying experiencing I've come across in the past. I will recommend Ali and Walker's Subaru to all of my family and friends who are interested in buying a Subara or Mazda. Thanks again!

Christina W

Aug 11, 2011

Purchased my car in Waler`s is one of the best shopping experience I have ever had. I`m very impressed by the great service that Luke offered to me. He is a very professional sales with great personality. As a non- English speaker, talked with him made me very relax and comfortable, he paid me a lot of patience tried to understand me and explained everything about the car in detail, I really appreciate about that. I will definitely recommend your dealership to the people I know.Christina

heronhome

Aug 10, 2011

Ken was the perfect salesman for me. He was patient and answered all my questions. He showed me and explained features I was not familiar with on the engine, body and electronics. He completed the deal making process without any games, worked out financing that suited my needs and finished the paperwork efficiently.I recommend you contact him if you are interested in a Subaru.

thanksalot88

Aug 10, 2011

Kim is a good advicer. She gave me advice and helped me to lower the repair cost. I am so appreciated her helping. Thanks to Kim.

James Simpson

Aug 8, 2011

I purchased a used Subaru and Ms Barrett took care of the paperwork. She was smiling at the end of what was probably a long day and she made me feel special. Not a lot of useless chatter, but just trying to make me feel calm and comfortable. I was especially impressed that, at the end, she carefully made a list of what I had to do at home and what to bring back. She even wrote down what I had to bring to the salesman,including a note I had written to my self to shop for jeans when I came back the next day!

jmlarrabee

Aug 8, 2011

Luke and the Walker team were first class. Not only did they treat me well, but they made me very happy. It's safe to say that they have a lifetime customer.

mvhwallace

Aug 7, 2011

Bought my car at a different dealership and couldn't wait to switch service visits to Walkers. The staff is extremely professional, friendly and customer-minded and service has been top-notch and always completed by the time promised. Just wish I'd bought a Subaru sooner!

raedavies

Aug 7, 2011

The Walker's Renton Subaru was referred to me by someone who had bought their car from Roman in Fall 2010. I was very nervous about buying my first car from a dealership, but once I stepped on the lot I was greeted with excellent customer service and information about every vehicle I was interested in. Roman gave me CarFax reports on the two vehicles I was most interested in, and promptly provided the keys to test drive them. He worked hard to get me the price I wanted for the car I wanted, as well as the price I wanted for my trade-in vehicle (unseen by them), and an interest rate that is far better than I could have expected. He succeeded! On top of it, Roman buffed out the few scratches on the car himself while I finished paperwork and before he handed the keys to me. I know if I have the opportunity to refer to anyone I know purchasing a new or used car, or when I need a vehicle in the future, I will be referring them to Walker's Renton Subaru.

subygirl

Jul 20, 2011

I went into Walker Renton Subaru and drove out in my dream car. I had the best experience!!!!! I looked at a few other dealerships in the area and they all tried to get me into a car that was not what I was looking for or not in my price range, but Walker did not. The staff worked with me beginning to end and helped me every step of the way. They did not pressure me or try to push any other vehicles on me. I was very happy with my purchase and only have wonderful things to say about Walker Renton Subaru, as well as Roman who was an amazing employee to work with!!!!I suggest to anyone looking for a car to stop in to Walker Renton Subaru they are fast, friendly and reliable. In any future buys for people I know and myself I will be returning and suggesting Walker Renton Subaru!

arrose75

Jul 19, 2011

This was my first time buying a used vehicle from a dealership- I had been searching for months on various websites until I found a car I wanted at Walker's. The purchase turned out to be a good experience overall. Roman was very informative and had a good sense of humor. He gave me a CarFax report and Kelly Blue Book figure immediately to compare with the numbers I had investigated on my own. The negotiation process was somewhat time-consuming, but in the end I was satisfied with the price agreement. I arranged financing in advance, and since Walker's is a "CUDL" dealer, everything was already taken care of for me- very convenient. Also, I am VERY impressed with the repairs made as promised, at the Service Center. They even replaced the headlight for free. I love my new car!!

kabrown

Jul 17, 2011

This is my fourth Subaru so I'm familiar with the "drill". The salesmen are fair, informative and thorough. I have used the service center for all of my vehicles and have been more than pleased with the work. Walker Subaru is the only dealership where I'd buy a car!

johnctoome

Jul 16, 2011

My wife and I purchased a new Subaru Forester from Walker's Renton Subaru a couple of weeks ago. We delt with Alix Plaster throughout the process.On our first visit we had a number of cars in mind and were just doing an initial pass to become more familiar with each of them. Alix respected this position and provided a lot of helpful information without trying to pressure us into any comittment. On our second visit, we had narrowed the field to two cars. Alix gave us the opportunity to test drive the vehicle on our own and again was very knowledgeable and easy to work with in answering all our questions.Once we had decided on the car the price negotiations went quickly and we arrived at a price that was fair to both us and the dealer. Paperwork was handled quickly and efficiently and the car was nicely prepared for delivery. We would recomment Walker's Subaru and especially Alix Plaster to any of our friends in the car market.

willyo

Jul 12, 2011

This was my 2nd car purchase from Walker's Renton Subaru. Alden was a dream of a person to work with. I normally dread going through a car purchase process but Alden made the whole process very easy and gave me options and worked with my budget and concerns and I am very thankful to have the opportunity to work with him. No pressure at all and I made a decision and got a car that I really wanted and felt very satisfied with my purchase. I absolutly love my Forrester!! Thank you Alden for such a positive car buying experience and for your help with setting up the bluetooth and just all the wealth of information and support you gave me even after my car purchase. You are the best!!

priorbmw

Jul 11, 2011

My husband and I traded in a car this weekend and had the best experience with Anthony! I usually have car salesman phobia but working with Anthony was like working with an old friend. He got us a great deal and was kind, sincere and honest. I would recommend this dealership to anyone buying new or used. They have a great staff.

jbynum

Jun 30, 2011

Alden Andrews was a very nice, normal guy. Don't expect any sleazy salesman talk from him. I felt no pressure and was very comfortable asking questions and taking my time. He didn't make me feel rushed at all. It was definitely a good experience, and I love my Impreza! Thanks Alden!

hohox2

Jun 20, 2011

Luke was very knowledgeable and friendly. He was easy to work with and discuss the car and options. No real pressure when time to discuss price. Janice was very helpful at understanding the financing and maintenance plan. Both of them are bery positive members of your team

judev

Jun 20, 2011

I did not feel very happy after signing the last paperwork. The service contract (sales) portion to me was unpleasant. I can't say I was pressured "to buy" any service contract, but, upon reflection there was misleading statements made to me that indirectly pressured me into buying a contract/service I did not really need.In other words, I do not trust anyone in the service contract sales portion of this dealership. Everyone else was at the very least accomodating and helpful at this dealership.

2010Prius2010

Jun 18, 2011

I bought a 2010 Prius with 14848 miles for $24500. I did most of the searching and calling online (Craigslist and KBB). Once I got ahold of Anthony and told him exactly what I needed (the car at the price above and $4000 for my trade in). Anthony was able to give me $500 over the excellent KBB amount for my FAIR condition VW 2002 103000 Miles. Unfortunately the factory manual did not come with the car. Anthony was great enough to give the previous owner a call to try and recover it for me. The only down side (if you can even call it that) is that they do not wash/fill up your Used car purchase. Overall I would give Anthony Wilson and my experience with Walker Valley Subaru a 9.9 out of 10Pros: Quick Service Friendly Great Trade In PriceCons: No wash and fill up of sales of Used cars.

annw8131

Jun 18, 2011

This was the second visit to the dealership in replacing our older subaru. The first visit was not satisfactory at all! In working with Alden, we found a salesman that knew his product and was interested in helping us find what we wanted. We had already decided on the make, model and accessories desired. Alden helped us refine that and choose the color we wanted.After delievery he took the time to instruct us on the use of some of the accessories, such as pairing our cell phones to the blue tooth and the satalite radio use.

mflamarche

Jun 16, 2011

We were in the market for a new Outback and contacted our insurance company for assistance. They highly recommended Walker Renton Subaru. Alix is their internet sales person and contacted me. I cannot speak more highly of her and our experience was perfect. She found the car we wanted and we quickly agreed on a price and also a price for our trade-in. There were no games and she was totally honest for the entire experience. We settled everything over the phone and via e-mail and drove up on a Saturday to see and pick-up our new car. Our first reaction was what we expected, "we loved it". Alix made arrangements for the 3M product to be applied to my car and I must say the service department scored a 10 with me also. Very polite and very helpful. Walker's is definitely a great place to purchase a car and I have told several friends about our experience and when we replace our second car, we will definitely go to Walker's even though it is 150 miles from where we live.

toobz2p

Jun 12, 2011

I must say that I had an interesting purchase experience for my 2011 Subaru Forester. I did extensive research and determined that I was most interested in looking at a manual transmission model in the premium trim class. I came to find out that upper trim manual transmission models were VERY rare in Washington. None of the local Tacoma dealers had a manual transmission Forester to even test drive. I went on Edmunds.com and posted my interest in the specific model. Within hours, I got a response from Ha Lee at Walkers Subaru of Renton. The other local dealers did not respond until days later. Ha scheduled a test drive in a base model manual transmission 2011 Forester. The test drive route was OUTSTANDING. It offered all types of terrain and conditions to put the car through its paces. After the test drive I knew exactly what I wanted to purchase. My choice was a premium model with a manual five speed short shifter, fog lights, sub-woofer, tweeters, and several other options. Ultimately, it needed to be ordered directly from the factory (shortly after the earthquake in Japan) in late March. The car arrived in May. It was true satisfaction to get EXACTLY what I was looking for. The actual purchase process was quick and pleasant. HA took the time to go over ALL aspects of the car with me prior to being cut loose Including the programing of the Bluetooth system for my iPhone. I am very satisfied to have purchased an outstanding car from an outstanding dealer. I could not have hoped for more from my purchase experience. I have already recommended Walkers Subaru of Renton and Ha Lee to my friends.

jmo89

Jun 9, 2011

I am 5 months pregnant with my first child and was looking to finance my first car. Initially I went in to check out an online deal I saw and loved. Once my credit was ran I found out my "baby credit" and student loans were not making me look to good to the banks and it was impossible to get me into the car I came to look at. Anthony immediately told me that there were still options and that I would be able to get into a car, a few minutes later he brings out a crossover that was in great condition for its year and surprisingly was one of the first vehicles I wanted in the beginning of my car search! Anthony worked out of his way with the finance company and his boss at the dealership to get me into this vehicle at a price I could afford. I would definitely recommend Anthony and the dealership to any buyers out there, they were fun, helpful and professional with my purchase and I will be back to work with them again!

bimalwadhwa

Jun 7, 2011

Roman was extremely professional, and we were able to strike a deal without wasting much time. He went out of his way to take care of all angles, including title transfers on the trade-in as well as getting the car washed before I took posession. One could tell that he took pride in his long-term reputation, having been at the same dealer for 7 years. I would recommend him and the dealer for the quality of sales experience unreservedly. I cannot comment on the service experience, since I haven't availed of their service department yet.

Fraubill2

Jun 7, 2011

I had been thinking about either buying a Honda or a Subaru. I looked at Honda first and then came to Walkers in Renton. Immediately I felt welcomed at Walkers. Joy put me in exactly the vehicle I was looking for, one that was comparable to my previous vehicle. We were only able to meet a certain payment, and she worked with us until that payment was met. The experience was the best I have ever had a car dealership. Thank you so much Joy!!!

jerryberry48

Jun 4, 2011

Ha Lee made me feel at ease from the moment I met him in person at Walker's. In addition, he made me feel at ease both over the internet and through telephone contact prior to ever meeting him in person. He was knowledgeable about the vehicle and did a great job of showing me many of the new things the Outback has.I am a long time Subaru owner and I gave my manual '99 Outback to my son as I can no longer use a manual, having recently lost my left knee. My son gave me his Impreza in trade but as that was also a manual shift I turned around and gave the Impreza to my younger brother. Now I have a Subaru as does my son, my older brother, and my younger brother. Finally let me just say that I feel totally comfortable to refer any more of my family and/or friends to Ha Lee due to the great job he did for me. Feel free to call me with any questions at (503) 265-8383. Thanks, Jerry

izbicki

Jun 3, 2011

I purchased a new 2011 Subaru Outback from Walker's. It's a very nice car and I got a great deal on it. The sales person was fair and honest, did not pressure me into any decisions and delivered on everything she promised. I would highly recommend this dealership.

wesgreen99

Jun 2, 2011

It was a pleasure working with Alix on-line ahead of time to better manage my time prior to showing up at the dealership. Her responsiveness and candor was a welcome change to a car buying experience that actually made me want to buy a car from her; not just because of price but due to her opennness and willingness to work on our behalf and get us what we wanted with no games or dreaded car dealership tactics. Although it took a bit of time between our shcedules to put together an agreed price on the car we wanted it was a good experience. I would have no problem recommending Alix to others interested in purchasing a Subaru.

whittonj

Jun 1, 2011

Walkers Renton Subaru is a great dealership with an easy to work with staff. Joy helped us find a car that met all our wishes (and more) and it was very easy to come to an agreement on a fair deal. I think we got a great car for an extremely reasonable price and we were able to get it done in 2 short visits: one to test drive and one to buy. At Walkers we got a test drive, learned about the car and then left them to find the best match for what we wanted in a car at a price point we could afford. The next day we walked in, picked out the exact one we wanted, ironed out the final price, signed the papers and drove home. Other dealerships in the area we visited passed us from salesman to sales manager and back, left us waiting in offices while they added unwanted features to the bill and then took them off again so they looked like they were giving us a deal of some sort, and basically tried to keep us in the dealership all day so wed finally give in to buying a car. One dealership never bothered to ask what features we actually wanted in a car, but called us three times in 24 hours to remind us that there were only 3 left of the model we test drove left on their lot and that we should take their offer fast.At Walkers I didnt feel like they were playing any sort games to get a few extra dollars out of me. Its nice to be able to enjoy spending money on a car-- instead of a week of haggling over nickel and dime adjustments to the sales price. In the end I feel that I got a great deal that was easy to agree upon, a great car that exceeds my expectations on all levels, and that they will likely get my business again. Overall, an excellent experience.

lakeboat

Jun 1, 2011

Joy Pothan was reliable, understanding, well-informed, and a pleasure to work with. She adapted very well to my style of decision making and cooperated with me to make my decision about a purchase one that I was happy with. She is to be trusted and appreciated. I should add that this was not an impulse buy, and that working with me would probably strain the patience of most. Joy came through in the way that an understanding and patient friend would. I will be sure to seek her out for my next purchase

jessicakay

May 31, 2011

Roman was so much fun to work with. He definitely made me feel valued, I feel I got a great deal and I will definitely be recommending Roman and Walker's Renton Subaru to others in the future. In my work I see a lot of people applying for car loans, I will be referring them to Roman. Thank you again Roman!

lorilowe

May 30, 2011

We had a really good experience at Walker's Subaru. Never has a purchase been so stress free thanks to the sales person Alix Plaster.She was very knowledgeable and we never felt pressured or that we had to purchase the vehicle. We have told our friends a bout our experience at Walker's Subaru and when they are ready to purchase a vehicle they should consider going to Walker's Subaru.

bummed

May 29, 2011

The car I bought drove well and ran well, but the check engine light came on on the way home. Turned out the coil was bad on one cylinder and it had a burnt valve. It needed major engine repair and my mechanic said there was no way the dealer didn't know. I didn't expect this kind of major defect from an otherwise reputable dealer.

scootertai

May 28, 2011

I had done my research on-line and narrowed the Subaru dealers to 2. After meeting with Alden Andrews, taking a test drive and discussing my needs I had no desire to contact another dealer. Alden was sincerely friendly,identified what I was looking for (in vehicle and budget) and worked with me to get as close to the "right deal" as possible. I would certainly recommend Alden and Walker's Subaru to anyone who wants to be treated with respect and honesty during the, sometimes painful, experience of buying a new car. I was impressed with all of the personnel that we dealt with at Walker's and the follow-up, even in the first week, has been very impressive. One of the better decisions that I have made.

seamonsk

May 28, 2011

I had a very good experience at Walker's Renton Subaru, they treated me great and they found a good car for me and my family to own. I had planned on visiting several used car lots that day and they were the first and only one that I was able to stop at that day. They also gave a super great trade-in value on my old Chrysler van.Thanks again!

JaberRyan2

May 25, 2011

Alix was and still has been very helpful and knowledgeable in the sale of my new 2011 Subaru Outback. She took the time to make sure I was well informed about my car. We had to provide a check to the dealership and she drove to our house to get the check so we didn't have to go back the next day. She is very friendly and has a great personality. She wasn't pushy at all and worked very hard to get us the price we wanted. The second day when my wife came with me she was helping train another salesman and he too was very friendly and went on a test drive with us and explained some more about the car. Although he was very new he seemed to know the product he was selling. It was an overall pleasant experience and I would recommend this dealership to a friend. Ryan and Melissa Jablonowski

ruthannraulsome

May 24, 2011

Anthony was excellent! He absolutely went well out of his way to meet my needs. He was very courteous and kind. It was one of the best sales experiences I have ever had and I have purchased many cars over the years. Anthony called me immedicately in response to an online inquiry and was very accommidating to my schedule in meeting me in the eve. to look at the car. He also made the actual purchase process fast and easy?Really nice guy? I will definately buy from Anthony again, and I will recommend him1

chroychangva

May 16, 2011

yes, it very helpful with the seller. it was wonderful dealer i ever have so i might recommended these dealer as i had experiences. walker Subaru in Renton.I never have my Subaru ever so I like it a lot, drive so smooth everything easy to used.Thanks

cbmro98

May 13, 2011

Purchasing my new Subaru from Alden at Renton Subaru was a pleasant experience and an easy task to complete. The salesman was very professional and made my needs and requirements his primary focus. I am very satisfied with my purchase and would recommend others to this Dealership.

JoeR770

May 10, 2011

I have never experienced such manipulative tactics as when I went to purchase a used car here. The car I went to try was a used Mazda. When I got there it didn't start, not to worry, they quickly rushed me off to other cars in their inventory. It almost felt like the Mazda was there as an underpriced gimmick to get me onto the lot. These feelings were further justified when I was called two hours later being told that they had other cars of the same model at their other lot. What a mistake I made to return. They drove me to their other dealership - the Walker's Mazda in Renton where magically though they had promised several cars of the model I was looking for none were to be found and another salesman came out from the Mazda dealership "looking" for the missing cars. When they finally took me back to the used Subaru lot the original Mazda still had not been jumped and they were more than happy to show me other cars I wasn't interested which they were trying to get off of their hands. Walker Subaru in Renton - you give used care dealers the reputation they deserve! Slimy and deceiving. Stay Away!

msea

May 7, 2011

I was looking for a Subaru again after buying a new one two years ago. I stopped in at Renton Subaru and met Alix Plaster a female. I later contacted he by way of company email and told her that another dealer had a better deal and gave here the pricing.She told me that she would save me $100 if I went with her.. I agreed but when it cam down to it she was blowing smoke and would/could not back up her deal.Sadly, thinking back the same thing happened at Renton Subaru a couple of years ago so I bought at another dealer back then.. You'd would think I sgould have learned..I sure have this time.... My suggestion - shop the other dealers and stay away fron Renton Subaru..The other dealer I ended up was a simple transaction, they agreed to the price I had gotten over the internet, plus no cons no pressure when I showed up...************************************************************************************************************************************************************************************************************************************************************************************************************************************************

salvelinus1515

May 5, 2011

Anthony has provided excellent customer service throughout a complicated financing deal. We really appreciate his friendly attitude, responsiveness and professionalism. In addition, the dealership was very flexible on the price to ensure we got the car we wanted with the terms we needed. We never felt taken advantage of or pushed into buying by Anthony.

Tim&Terri

May 5, 2011

Wanted to buy a new Forester, after consulting ads in the local newspaper and reviewing online pricing at local dealers, decided there wasn't a lot of difference in pricing. First time buying a Subaru, but after purchasing 3 new vehicles in the last six years, I have to say that the whole experience at Renton Subaru was the best I have had. Matt was very patient with us, allowed us to take our time and I never once felt rushed or pressured into a decision. The finance department was able to work with a minor issue I had and provided a quick and reasonable financing package, along with a fair price for my trade-in vehicle. After having many not so pleasant encounters with new car dealers, I was amazed at how the car buying experience could go if done right. We love our new Subaru and would send our friends to Walker's Renton Subaru without hesitation.

jshen

May 3, 2011

I used a vehicle comparison shopping service CarWoo.com to get offers for a Subaru Forester. Alix contacted me with the lowest offer in the region, and answered all my questions clearly and promptly. So I decided to buy from Walker's, instead of locally.And my buying experience from Walker's Renton Subaru is, perhaps, the easiest I've ever had. Alix is very friendly, and effective, and strives to make things simple. No hassling about the agreed-upon price, which is indeed the lowest in the area. No high pressure sales. I bought my new car in a couple of hours at Walker's, that includes test driving, financing, and everything else.

seahome

May 3, 2011

This is my first Subaru after driving Toyota and Lexus for 10 years. I bought a brand-new Legacy, and got exactly the car I wanted with a great price. Our salesperson, Alix, was friendly, funny and not pushy at all which mad the entry transaction as a fun experience. The actual bargaining was hassle free; I am truly happy with the transaction and had a great experience at Walker's.

beaker311

Apr 30, 2011

Walkers Renton Subaru is awesome! Our salesman Alden was soooooooooo patient with us undecided shoppers. We had to know every little detail about what we were looking at, and he answered all our silly questions. We promised ourselves we wouldn't make any deals today, just window shopping. My fiancee was stuck- we both loved the vehicle, but it wasn't in our current price range, even with our trade-in. Alden gave us a moment to counter offer. In order to stick to our promise, we made an offer we didn't think we could ever get. Alden worked some crazy magic, and offered us a deal we couldn't refuse! We drove home today in our new Outback :)

Janisspaggiari

Apr 25, 2011

I was very pleased with the service.Roman is a very nice person to work with.I had a very good experience working with him.He answered all my questions.The transaction was very easy and pleasant.Everything went very well.I am happy with my new car.I couldn't have had a better experience buying a car.

palette

Apr 24, 2011

I heard Ha from my friend, who just buy a new forestier under Ha help. When I email to Ha, who send me a quite promising price. Ha is a nice man, passion to answer all my questions though my English is poor, and he also do a good job to introduce most features to me. I can feel his accountability to ensure my satisification on the new car. Once again, I would like to thank him to pick me up when I go to the store, it helps me a lot.

patti schmatti

Apr 24, 2011

Walked into the dealership on Friday night and test drove an Imreza with Ha Lee. Great test drive - super informative. This guys knows the product! No BSing - no pushy tactics. I drove and I left. Took my husband by the next day to drive one. Alix took us on a test drive. Nice gal. Again, no BS. Sunday I called with an offer, it was accepted Filled out the paper work on line and everything was lined up when we got there. Took an hour or so to get everything signed and such. Brian in finance - also super straight shooter. These folks do their jobs and are friendly and helpful, Margarett, in reception - helpful and friendly. But Ha Lee! Wow, Ha is the easy button for buying a car! A stressless and FUN - yes FUN experience! And I love my new car, too. :)

alecmwilson

Apr 22, 2011

My wife and I were recently in the market for a new vehicle. The people at Walker Renton Subaru were very informative and helpful. They gave us options, and helped us find the right car, and payment plan. They were also able to beat any other dealer's prices. It was a very positive experience.

royalnewjersey

Apr 22, 2011

Recently I modified my vehicle so that I could have auxiliary lighting in the rear cargo area of my hatchback. During the install something must have gone wrong, and a month later the lights I had installed fizzled and stopped working. I went to the dealership knowing that I would have to pay if it was something I caused. On my first visit they looked at the car and told me that it wasn't a stock car, and would have to quote me an hourly rate until they could determine what had happened. I was upset because I was SURE that it was a factory wiring problem. I called Dan (the overall service manager) who took a huge step in customer service and offered to investigate the issue under warranty without an up front fee. After the inspection, they found that one of the wires from my aftermarket LED strip had caused a bunch of electrical issues that could potentially cost a lot of money. Instead, Doug told me that he "enjoyed working on my car" and said that it was "nice to have a fun and challenging problem to solve once in a while". He ended up fixing all of the electrical issues without any concern for payment or warranty status. He completely fixed the car, and the dealership did not ask for any money in return. (Even though I caused the problem). Ron was very nice, and even called 3 or 4 times throughout the process to make sure I knew what was going on with my car and when it would be done. He probably had tons of other people to look after, but he still made me feel like my car was the only car on the lot that day. I really appreciate Walker's Renton Subaru. Dan made a huge customer service exception, Doug did an outstanding job fixing the car, and Ron was the cherry on top of the amazing experience. I will be returning to this dealership for any other issues I have with my car from now on.

brendanfly

Apr 21, 2011

I was a first time buyer who had just moved out to the Seattle area. It was truly a great experience. Not only did I get the car I wanted and enjoyed but I worked with a great staff who got me a great deal and with the credit union I was a part of. I would recommend them to any one in the future, as well as shop there again myself in the future.

conman018

Apr 20, 2011

Anthony was very helpful and did not pressure us into anything at any time. We wanted to walk around a take a look at a few of the cars on the lot just to browse the selection and get an idea for what our options would be. At the previous dealership we went to this was not possible, but here we were able to feel very comfortable while shopping for our car. When we needed to ask a question Anthony was nearby and ready to help. Overall this was a great car buying experience! Thanks Anthony and Walker's Renton Subaru!

hollybee

Apr 18, 2011

This is the second car that I have purchased and I absolutely love it. I would highly recommend the dealer and my salesmen. Everyone that I worked with made it a great experience and I will return to this dealer when the time comes for me to purchase another car. Roman was very patient with me and knowledgeable about all the vehicles they had.

nstethan

Apr 15, 2011

Roman did a great job of showing me all the used inventory at walkers Subaru. He let me try out a number of models for comparison, and then gave me a fair price on the car I wanted. Everybody was very friendly and nice. I'd definitely recommend friends and family to visit walkers Subaru.

treetopper

Apr 14, 2011

This review is of my experience at the Walker's Renton Subaru Service Center. After a few months of purchasing our 2006 Outback, I had a "check engine" light come on. This could have turned my experience with Walker's Renton Subaru one way or the other. Luckily I had purchased the extended warranty, and was due for my first (FREE) oil change at Walker's Service Center. I let them know about the check engine light, and they went right to work on diagnosing the problem. It ended up being more than one issue, and even a few items that my warranty would not cover. The service manager Paul was outstanding to work with. He made certain that the warranty company would cover every cost possible, and Walker's made up the difference in the end! All I needed to pay was my deductible. I can now rest easy, drive with confidence, and know where to turn for all my future repair and maintenance needs.

infieldpress

Apr 13, 2011

OUR SALES REP, JOY POTHAN, WAS VERY PROFESSIONAL, THOROUGH, AND A PLEASURE TO DEAL WITH. I FIND THE CAR BUYING EXPERIENCE IN GENERAL A VERY ARDUOUS PROCESS AND UNTIL IT CAN BE STREAMLINED I WOULD NEVER CHARACTERIZE IT AS "GREAT". THIS IS THE THIRD VEHICLE I'VE PURCHASED FROM WALKER AND I WOULD NOT HESITATE TO RECOMMEND THEM TO OTHERS.

kenhighcountry

Apr 10, 2011

I have bought many cars, but I have never had a more pleasant car buying experience than I (we) had at Walker's Renton Subaru. Our salesperson, Ha Lee, was friendly, knowledgable, and great to work with. At no time did we feel pressured in any way, and he worked with us to get the car we wanted, at the price we wanted. After the sale he took a great deal of time to go over all of the features of the car with us, to make sure we knew what everything was. Since the sale, he has called us a couple of times, just to see if we had any questions about the car.I also want to compliment Janice in the business office, who was warm, friendly, and courteous. This seems to be a hall mark of this dealership.I highly recommend this dealer, and Ha, our salesman.

tdub3213

Apr 7, 2011

I currently bought a 2009 Subaru WRX from Renton Walker Subaru and I am very pleased with my purchase. Anthony Wilson was the dealer that helped me out and did everything possible to get me the best trade in value and interest rate for my new car. The buying process went smoother than any purchase of a car i've ever experienced. They were focused on my needs and were not pushy on trying to sell me the car. I recommend if anyone is looking to buy a Subaru to go to Renton Walker Subaru and make sure you talk to Anthony Wilson he has excellent customer service and will do everything he can to help you find the car that is right for you.

gwaller

Apr 6, 2011

I appreciate the friendliness and no hassle car buying I recieved at Walker's Renton Subaru. Joy was absolutly wonderful, she wasn't pushy and she didn't make me feel uncomfortable like other car dealers in the past. I would and already have recommended this dealership to my friends and family.

lzwerling

Apr 6, 2011

My experience buying my 2003 Subaru this week couldn't really have been better! Thank you Roman! I've told all my friends and family about how great it was working with you and the wonderful customer service you provided throughout the entire process.Sincerely,Lara Zwerling

scolwell

Apr 6, 2011

My partner and I did a very thorough internet research of the model of car I was looking for. I was a second time Renton Walker Subaru buyer, and hoped that the outcome of my internet research would allow me to be a return purchaser. It did, and I was. The online contact was Alix who was thorough and complete and very helpful. The in-store contact was Matthew, who was absolutely enjoyable to work with and made an otherwise sometimes painful process very bearable. I would certainly recommend your dealership to anyone I know who is looking for a Subaru.

Trego0921

Apr 4, 2011

As a long time Subaru owner we love our new Forester Alden Andrews sold us. Alden listened to what we needed and was great to work with. We are very happy with our purchase and will be back in the future. I would definatley refer Alsen and Walker Subaru to family and friends.

styknw

Mar 31, 2011

This is the 4th Subie I've bought at Walker's. Each and everytime I got the same great experience. This last purchase was the same friendly visit. I believe that's why I keep coming back for each vehicle. Ha Lee worked with me to get the pricing I was looking for... thanks

jmh123

Mar 31, 2011

I had done a lot of research and comparison shopping for a new Outback 2.5i Premium before I decided on visiting Walker's Renton Subaru. I've bought maybe a dozen cars in my life, and this was the best experience I've had to date. Alix was super-efficient, low-key, very personable, and great to work with. I got exactly the new car I wanted, and a reasonable price for my trade-in (also an Outback.)When it came time to do the money part next door at the Mazda dealership, that was also quick and efficient, with no high-pressure sales or gimmicks. The whole car-buying experience was low-stress and fun. When my husband and I were getting ready to leave with our new car, Alix carefully showed us all the new features and how they worked, and even paired the car's bluetooth with my phone for me.The only detractor in the whole experience was dealing with the service department to get our extra options we had paid for installed. Now that was a really terrible experience, and we'll never, ever go back there.I highly recommend the Walker's Renton Subaru dealership, but stay away from their service department!

scott2489

Mar 31, 2011

I drove down from Burlington, WA to look at Subaru Impreza Sti because I say a few on Autotrader. They had plenty in stock. The service was very helpful and we got the deal done quick. Everyone was friendly to me and made me feel comfortable. I got a great price for my car. I love the car.

blc

Mar 24, 2011

We had a great expierence. He was a great salesman and very professional. They helped us no problem and were very friendly. They strived to get us what we needed and help get the financing that worked perfect for us. Great place to get a vehicle from whether its a new or used vehicle. Highly recommended.

carlum

Mar 20, 2011

Easy to talk with,Friendly, Alix worked on my car loan for 5 days and kept me informed of what is going on, even on her days off. Explained whole process, Answered ever question I had about the car. Made sure the first car I first inquired about was the car I really needed, and suggest a different car that would fit my need better. I am very happen with Alix

MikePanda

Mar 20, 2011

Ha and Ali are so nice, professional, honest. I got the best price here. Before paying, I droved the car in some streets with sharp curves, and freeway.Ha checked the new car carefully, and give me the detailed guide on operation.I only bought the basic version, no extra-warranties.

thesamyo

Mar 20, 2011

The car is amazing and what I was looking for at a price that was significantly less than what I would have expected to pay for that specific vehicle. Roman, the salesperson, was helpful and friendly while not being pushy. The buy went smoothly and I appreciated the convenience of the dealership's location.

toolbelt_1

Mar 20, 2011

I had been looking to purchase a new 2011 STI and broadcast a quote through a web page. Several dealers got back to me and said they had what I was looking for over email. A few of the sales people called me and setup times to meet and test drive/talk. I was really impressed by Alix for several reasons. I am in customer service myself and I know what I do to wow my own customers and she was doing everything and more. When we spoke on the phone she listened to what I was looking for and what I needed to make the deal. A few minutes after I spoke with her on the phone she sent me a follow up email thanking me with her contact information. For that reason she was the first sales person I was going to give the opportunity too.I went home and my wife and I drove down to Walker's Renton Subaru that night which was 7 on a Friday night. Alix showed me the car and it was exactly what I was looking for. The only issue was my trade in an something that needed to be checked. We setup a time for me to come back the next day. The service team took care of me and found there was no issue. Alix was with me the entire time checking in and making sure I was being taken care of. Once we decided to purchase the STI the entire process was just awesome. She was able to get me the trade in value I wanted on my car and the price of the new STI. She even came out and helped my wife and I take the junk from my old STI to my new STI. Then to top it off she made sure I knew about all the new upgrades and how to use them. She even took the time to setup my phone with the Blue Tooth on the car. I was very impressed with Alix and her entire crew at Walkers Renton Subaru. I could not be happier with the professionalism of Alix and the management staff at Renton Subaru. I would recommend to anyone in the Puget Sound area looking to purchase a new Subaru to check out Alix and the team at Walkers Renton Subaru.

subaru2004wrx

Mar 19, 2011

Ms. Plaster was fast and efficient to sell me the Subaru STI late in the evening. Had been at another dealership that took 4 hours of my time with no results but Alix did it at 8p.m. before closing at 9p.m. Got trade value fro what i wanted and drove out of there that night with a new 2011 STI. Being an out of state resident she assisted me in getting my paperwork completed and helped me along the way. The communication within the Mazda Store and Subaru store was exceptional to completing the paperwork and had answers right away. Thanks Alix.

earlr

Mar 18, 2011

Walker Subaru had the car we wanted and worked to make the deal we wanted. I do not enjoy the negotiating part of purchasing a car but found making our deal was quick and efficient. This is our second Subaru and we look forward to many miles of enjoyment. xxxxxxxxxxxxxx

scolbrese

Mar 18, 2011

Ha Lee made my car-shopping experience so worry-free! Ha took the time to go over every aspect of the vehicle I purchased...he even went so far as to help me transfer all my items from my 2008 Subaru into my new vehicle. Ha keeps his customer informed, goes over all the information in detail, then repeats it again. Ha's focus is to provide the purchaser with information that is relevent, pertinent, and to the point.Ha checked back with me several days after my purchase to find out if I had any additional questions or concerns about the vehicle. I'm never disappointed when I go to Walker's Renton Subaru! I look forward to being a lifetime customer!

thedino

Mar 17, 2011

I owned my Subaru for 9 years. I brought it in for service at Walkers and it was determined I needed a new car. Anthony listened to what I wanted price and type. He looked all over the nation for me and found exactly what I wanted (including the color). Two days later I drove my new (used) Forester off the lot.Both the Service group and the dealership group were wonderful! I have told many people my story with my hope they will give thier business to Walker's.Between Brad in Service and Anthony at the dealership they have made me a life long customer.I have never recieved this kind of service anywhere. Thank you!!!!!

Wm Sadorus

Mar 12, 2011

Car buying can be extremely daunting. But the experience can be a lot of fun when you have the right sales rep helping you. I had visited several new car dealerships looking for the right car for me. And I walked away from most of them after finding out that the sales rep wasn't really interested in helping me fulfill my search. Alden Andrews was awesome and made the experience a pleasure. Walker's Renton Subaru is extremely lucky to have Alden on staff. Thanks Walker's!

WRXLimitedOwner

Mar 11, 2011

I just bought a WRX Limited at Walkers Subaru in Renton and had sort of an unbelievable car buying experience. I worked with Alden Andrews and Ha Lee their professionalism, zero pressure attitude and excellent product knowledge made the purchase an excellent experience and I recommend them highly.

TatianaandChris

Mar 9, 2011

My husband and I visited Walker's Renton Subaru last week and I couldnt be happier. It was my second time going there. This time I wanted to trade in my Subaru Impreza for a newer car. (Subaru Forester) and Roman was able to help me giving different options and was very helpful and happy to help us. We bough the Forester from him and Roman followed up with me the next day and few days after as well to make sure that everything went smoothly and if i needed anything else. My car windows needed to be tinted and a sunroof needed to be input as well, and he made sure that he was on top of everything to make that happen.I would highly reccomend Roman as a great car salesman, and if i need to buy another car in the future, I'll make sure to visit Walker's Renton Subaru again and ask for Roman. This is why I am giving rating of 5 in all these areas, because I am completely satisfied. Thank you. Tatiana Schmitt

saxxy1

Mar 9, 2011

After searching dealerships throughout Burien and a handfull more in Renton I came to Walker's and met Roman. Roman was a blessing. He listened to what my needs were and the limited budget I was working with and made a deal happen. Roman was patient and treated me as though I was buying a $50,000 vehicle even though I was spending less than $5000. The used vehicle I purchased needed to have a part replaced before I could take it home and Roman was in contact with me and let me know promptly when he thought my car would be ready and than when it was ready (on time). If any of my friends were looking for a car I know that they would be well cared for, during and after the sale. Thank you!!!

chad.kay

Mar 8, 2011

My girlfriend and I came into Renton Walker Subaru to just look at cars and get an idea for what she wanted. The customer service was outstanding. We took a car on a test drive and went inside to throw around some numbers (Just to get an idea on what payments would be like. We had no intension on buying that day) But after a few hours we decided to take the deal and we were very pleased with the outcome.

richardlevans

Mar 5, 2011

Dealt with HA Lee. We did not reach a deal in 2010 over price. He followed up in 2011 and found/ordered a car at the agreed price. Ha picked me up to get the car. He drives more agressively then I do. He Spent several hours with me checking me out on the car. Walker sold the car at a very fair price with 0% financing per their advertising. Happy to recommend them especially Ha Lee and will look to them for my next car.Richard Evans

misskitty

Mar 4, 2011

Went in to buy a used Subaru Outback - we knew which car we wanted, as we had found it listed online. We found the exact car we were looking for, test drove it, and went back to the office to close the deal. The showroom price was higher than the price we found on the internet, but they honored the price we had found online without any hassles. It was probably the least stressful car buying experience we have ever had.