Used Cars for Sale at Wallace Hyundai in Stuart, FL

Maria Gallo

Sep 1, 2021

I purchased a used Hyundai a few years back. The salesman, whose name escapes me, promised to obtain a second key fob for me. I persistently called for weeks and he never got back to me. I figured it wasn't the end of the world, so I eventually let it go and stopped trying him several times a day. Fast forward to present day. My husband & I got a flat tire in the middle of the night on the way home from the airport. He got out to grab the spare, so we could get the car home. There was NO SPARE TIRE! We had to gimp the car home on the flat, 4 miles (*Thank God this didn't happen further from home). Today he was planning on purchasing a new tire and putting it on so we could get the car to a tire service for all new tires, but there was NO JACK. We can't use the jack from his SUV on my Hyundai. So now we must use our AAA & pay extra money to get it towed to the tire place. Moral of the story - 1st - always check that your used car has a spare, a jack & a manual (*which was also missing). And 2nd - used car salesmen are always going to be used car salesmen.

Dean Johnson

Nov 15, 2020

This used to be the place to buy a car and have it serviced. Don’t know what happened but this can not be said now. There is still a few good salespeople and the finance manager is awesome, but it ends there.

Sue Herrera

Jun 7, 2021

Hi, just want to give a shout out to the service department and their employees. Had a great experience. There was an employee that really stuck out, her name was Ann. She was amazing. Very hard worker, she was so on the ball was very busy and she handled it like a pro was very friendly and helpful. If she did not have an answer for a question she went out of her way to find the answer. However, there was another employee that was working that day as well did not get her name. She was very young and a brunette. She was on the phone while eating and was not helpful by any means. You really need to value your good, hard working employees. I will definitely recommend you all and will continue to go there. Thanks to Ann.

Jon Fouts

Aug 10, 2021

My daughter has a Hyundai that’s two years old the air conditioner quit blowing cold so we took it there because it’s still under warranty it has less than 24,000 miles on it. they told her it was $111 dollars the reason why her air conditioner which blowing little warm was because it was low on Freon but that’s regular maintenance it’s not covered under warranty now it’s two weeks later we’re taking the car back for the same thing Here’s the update come to find out It was the air compressor leaking Freon. After she made a few phone calls they did refund the $111dollars to her So I must say they ended up doing the right thing bye refunding her money

Ryan

May 7, 2021

Purchased a new car from here. The brakes were squeaking from the get go. I thought it would go away, it did not. When I brought it in to have have it looked at, they told me it was because of the rain, or maybe from sitting on the docks, and it will go away. I didn't accept either of these explanations and the noise never went away. Finally they managed to get rid of it by shaving or replacing the rotors (so they say). Wanted to schedule an oil change I was told the next available time was 2 weeks and the change will take 2-3 hours. For an oil change. 15,000 miles service, brakes still squeaking, was told about the rain and the docks again. Then the manager said that other customers have had this problem so they ordered something specifically to fix it and will call me when it arrives....1 month later I didn't hear anything, so I called. They never ordered the part and said they will "get to the bottom of it and call me back". One week goes by, nothing. I called again and was told they would call me back. Nothing. So here I am. I would never buy from here again or recommend anyone to buy or service their vehicle here. I also had a bad experience on purchase day and others with sales staff. Inattentive, unprofessional. I am not upset about this. I just wish something was done to improve the quality of service at this branch.