Ryan

16 de oct. de 2016

David the service advisor was awesome and very professional. Had my car in for a recall and it was completed the same day.

Tammy

13 de oct. de 2016

Jon at Wallace Volkswagen in Stuart did an outstanding job at making sure I could get my new Pink Beetle!!

Gary Leggiere

13 de oct. de 2016

Dealing with Wallace VW is always a pleasure. We purchased a new car last year and I have my 2007 EOS serviced by Wallace. David in the service department is an asset because he always takes care of us and treats us like family.

Barbara Solomito

12 de oct. de 2016

Needed a issue with car looked at and it was found that there was no problem.

Massey

10 de oct. de 2016

David was great! He (and the sevice tech) addressed my vehilce's issues in a thorough and timely fashion.

RICHARD MARTINSON

5 de oct. de 2016

Very thorough service Extremely knowledgeable workers and seem to go the extra mile to make you happy.

RVF

28 de sep. de 2016

Fast and efficient service for and oil change. Very pleasant service representatives.

Anita gillis

28 de sep. de 2016

David in service is the best, professional, accurate and knows his business.

albert bordine

28 de sep. de 2016

GREAT!...what more should be said. This is NOT a positive requirement

John Campbell

18 de sep. de 2016

Great service! Work was completed as requested, insurance coverage was completed.

Ibis Harrison

13 de sep. de 2016

It was such a pleasure to work with Jon on the purchase of my daughter's, Amanda's new 2016 Jetta. From start to finish Jon listened to our needs and followed through with the best possible deal for us. Thank you so much Jon for leading us through this very "unique" purchase. Amanda is thrilled and back on the road in an exceptional car. As her mother, I wouldn't want her in any other automobile except a VW! Jon, you are a true professional. I look forward to doing business with you and Wallace VW in the near future. Sincerely,Ibis Harrison

Jane

12 de sep. de 2016

Service Department is great. But, I was disappointed that my car is still under warranty (till Dec.)BUT my battery was not. It only had a two year warranty, and it died out after 2.5 years...and expensive to purchase

Vonipsl

9 de sep. de 2016

I do not remember being treated so good when buying a car. Ben and Ryan were definitely TOP NOTCH. Love my car and will go back when it is time for my new one.

Gloria

7 de sep. de 2016

working with Sussan to purchase my daughter's car was pleasant experience. Her level of customer service it's great. Thank you

anne kisslinger

2 de sep. de 2016

the leasing process was ok. I turned in my Husband's leased car after he passed away and was told by the dealership that they would take care of everything. Then I started getting bills and letters .I guess you didn't take care of it!

charles

1 de sep. de 2016

Excellent service providers. Quality service and a great car. Always a great experience.

Scott Keller

30 de ago. de 2016

Excellent sales experience with Chad Scott, he was so helpful and knowledgeable

Alfred J. Blum

29 de ago. de 2016

The service at Wallace Volkswagen is excellent. But I am not very happy with your Sales Department !

Marschall Van Doren

26 de ago. de 2016

They addressed my concerns and completed my repair as quickly as possible.

James

26 de ago. de 2016

I bought my car from a different VW dealer (far away), but Wallace Volkswagen of Stuart has treated me like I bought it from them. The customer service reps, David and Andy, are very knowledgeable about everything concerning Volkswagens. They know a lot about other cars, too. They gave me insight to what, why and how my Jetta was going right and going wrong. They kept everything smooth and easy, whether good news or bad news. Straight up, top quality. Several times I spoke with the sales people while I was waiting on my maintenance or repair. I would not hesitate to purchase from Wallace Volkswagen of Stuart, should I decide to trade cars.

Mary

26 de ago. de 2016

Chad was the best! He listened to us and helped us with our final choice. He helped answer our questions after we bought our Passat!

Shirley

24 de ago. de 2016

Excellent service David as usual goes above and beyond for us.We are very satisfied that our service needs are met.We are longtime satisfied customers.

Marie mckinney

24 de ago. de 2016

Our sales person was a very nice gentleman by the name of Chad. Highly recommend Chad. Chad took care of everything over the phone, I just walked in and picked up my car! The dealership was able to honor the pricing for a Volkswagen dealership south of town. We wanted to buy a car locally, so glad we did.Thanks Chad! Will recommend you highly! Marie McKinneystuart, Florida

knew-too-much

20 de ago. de 2016

I am a former mechanic. Wallace replaced a blown turbo under warranty. They left off a brace that prevents a stainless pipe from cracking. They said I couldn't prove it and offered to sell me a new bracket at over twice VW retail price. They also did a repair and replaced a part that was not defective. When I refused to pay $500 for something I didn't need and showed the service manager and the CEO of the Wallace group of dealerships how to test the part (easy) they admitted it was not defective. The CEO's exact words were: "well you have us at a disadvantage because you know what you are talking about." That same day that I sat there for hours while they replaced the wrong part for $500 I saw the service manager take advantage of two women who didn't know they were being charged for things they did not need. I'll never walk into a Wallace dealership again!

Luther

9 de ago. de 2016

Good experience okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Kevin

8 de ago. de 2016

After spotting the VW I had been searching of online, I immediately contacted the dealer and was put in touch with Ben Fleming. H assured me the online photos were of the actual car. I made the hour-long drive, saw the car -- which greatly met the online description -- took it for a drive and made an offer. Of course, there was the usual haggling, but the experience was not as tension-filled as those I've experienced in the past with other dealers. Ben was calm, reassuring, and was able to work with me and what I needed to do to make the deal a reality. Overall, it was a fine experience, and I would certainly return to the dealership, but I would also recommend the dealership (and Ben) to anyone.

Tina

27 de jul. de 2016

My experience was excellent. I would travel again to have work done on my car because of the customer service I was provided.

Peggy

22 de jul. de 2016

Courteous and on time. Facilities are clean and pleasant.Thanks!

Caron

20 de jul. de 2016

This is my second VW Beetle that I take to Wallace Volkswagen of Stuart Service Department and would not go anywhere else. Highly recommend.

David J. Strupp

19 de jul. de 2016

David was my tech rep on both times and he is the best. Very helpful and knowledgeable

Frank Golnik

15 de jul. de 2016

I went to my local Volkswagen dealer, when I had to replace a car destrotyed in a motor vehicle accident. I'v owned vehicles from this dealership in the past, but this timje my funds were at an all time low, so buying outright was out of the question, unless I bought an older used vehicle.My salesman was Chad Scott, and I think I won the luck of the "saleman's draw." He was great. Suggesting a lease, for a new vehicle, I went into detail with him, and opted for that. It worked out great. I drove away with a new vehicle that day, and he even helped return the rental I had, paid for by my insurance company. I couldn't be happier. I now have a new, shiny Jetta, and can afford the monthly leasing fee.I recommend Chad at Wallace Volkswagen of Stuart, FL. He's an ace.

Sydney PBG

5 de jul. de 2016

Great team in the service department. Will always use them regardless of where I purchase my car.

Fred

4 de jul. de 2016

Chad did an exceptional job. This was the easiest transaction we have ever had when getting a new car. He made the process so easy for us.

ShandaAzzi

27 de jun. de 2016

Fast and excellent work! Great customer service as always!

Brittany

25 de jun. de 2016

The service was great everyone was very kind and helpful

Cathy

15 de jun. de 2016

Went in with so many warning lights on, I expected the worse possible outcome. Nor one sensor as off and I got my car washed!

Mark Johnson

15 de jun. de 2016

Dave the service manager was excellent and service was excellent. Thanks Mark

Richard D Baribeau

10 de jun. de 2016

I leased this vehicle through Wallace in February ,2015. The dealership has always been on top of meeting all my demands and always tries to anticipate what the car needs before it needs it and what I require of them.I made an appointment for the vehicle to be serviced as it had a recall item and was nearly ready for its regularly scheduled service. I arrived about 5 minutes early and was immediately greeted at the entrance and taken to the service representative who thoroughly reviewed the elements of the required service, provided a cost estimate and told me how long it might take. I was offered coffee and snacks in the waiting area.The service work was finished sooner than estimated and the cost was a bit less than anticipated, due to an available VW discount coupon which was applied. So, I was very pleased overall!!

N/A

9 de jun. de 2016

The Service department is great, every time i have need a unscheduled service they accommodate my needs.

On file

2 de jun. de 2016

My experience was great as always. The only thing I have to add is that I wish VW had Saturday appointments. They once did. And it annoyed me that all the other car brands offer Saturday appointments (Dodge, Chevy, Mazda, Volvo, Hundyai (sorry about the spelling). That is the only negative about owning a VW.

Jaime

1 de jun. de 2016

Prompt, on time as promised. They even cleaned my car!

Jane

31 de may. de 2016

I definitely would recommend the Service Dept. Andy answered all my questions and concerns promptly, courteously and with knowledge of the vehicle. Unfortunately, since I didn't receive the same excellent service from the Sales Dept., I purchased a car elsewhere. But, I have already recommended the Service Dept. from Wallace VW to others.

Jay brogan

16 de may. de 2016

Good customer service, very nice and worked to get me into a vehicle.. With the help of the entire team at the dealership I was able to get a vehicle I thought was not attainable

Elsa Guevara

11 de may. de 2016

The car shopping experience was fantastic! Chad was great to work with and helped us find the right car for us. I would definitely purchase another vehicle from this dealership in the future. .

Doug Anderson

2 de may. de 2016

This is my 5th vehicle from Wallace VW and again, I am pleased.My Sales guy, Jon Bascetta, is great to work with and he is very accommodating without being pushy.Look forward to my next vehicle with Jon and Wallace VW.

BRYON VIEMEISTER

30 de abr. de 2016

ALL EMPLOYEES COULD NOT HAVE DONE MORE TO HELP ME.

Vincent Gallucci

25 de abr. de 2016

What I liked most was that there was not much dickering on price and I did not spend all day in the dealership completing the transaction.

Fred

23 de abr. de 2016

The service dept does a great job every time I go and have my maintenance things done.

irene attridge

23 de abr. de 2016

Exceptional service from Dave and team. They got me right in as scheduled and had me out the door ond on to work in no time. Very friendly!!

TDI owner

23 de abr. de 2016

Dave was very attentive to my concern and took care of the problem immediately

Joseph

14 de abr. de 2016

Very nice waiting area. Service advisor is always knowledgable. Quick service. Loved that someone could drive my wife to shopping near by. My only suggestion is ," why don't you wash the car? " Other dealers wash and do a quick vacuum.

Charlie Besosa

9 de abr. de 2016

I have purchased new and used VW's from Wallace VW and they are both honest and good people. The service dept is excellent. The service writers become friends over time.

RosieC

8 de abr. de 2016

Welcome to the facility and service time frame was excellent.

Margaret L.

16 de mar. de 2016

Ryan Stromik, the Sales Manager of Wallace VW in Stuart, was excellent and very kind. He helped us get the transaction completed ASAP. The finance manager was off that day and Ryan took care of us. We were purchasing the car that we had been leasing and needed to get it done in a hurry because we were leaving town and our daughter was going back to college.He was very patient and helpful and took care of our needs in a very professional way. He even stayed after closing time to make sure we were taken care of.Thank you

PassatOwner

10 de mar. de 2016

Not expecting much when I took my car for service, but my rep took great care of me. He took the time to explain every detail and even got me a free wash.

J.P.

10 de mar. de 2016

Great job. They fixed the car, helped me find resources on the internet I needed, and pointed me to the VW deal for folks with the diesel engine that I never heard about from Corporate.

Mac

9 de mar. de 2016

David was very helpful and work was completed timely.He also pointed out a recall item that I needed done.Happy with his help.Mac

Hugh

2 de mar. de 2016

Excellent experience. Staff was very friendly and had great knowledge about the VW product. Not pushy at all.

Earl E. Clay

28 de feb. de 2016

No problems. Everything is great, so far. Tracy VW in Hyannis, MA they wash and vacuum your car after they service it. You might want to think about doing that as well.

Jerry

26 de feb. de 2016

Quick, professional, service. Andy always very thorough in his explanations.

Sara Heatherly

23 de feb. de 2016

Chad, the Salesman that assisted me, was very professional, pleasant and most helpful. He made the process an enjoyable one. Thus, it will be my pleasure to recommend Wallace to my family and friends. I will also suggest they ask to have Chad assist them. He is a definite asset to Wallace!

David Piley

19 de feb. de 2016

The only reason I didn't give a five on overall rating is because they had to keep my vehicle over night because they didn't have my oil filter in stock.

Donna Bennett

18 de feb. de 2016

The service went just as I was told it would. No surprises. I was given an estimate and it was just like the estimate. I was given shuttle service to and from work so everything was good.

Joanne M. Reynolds

18 de feb. de 2016

I had my VW Beetle in for service at Wallace. They were very professional and had my vehicle done in a short amount of time. Very satisfied with the service. Everything was explained to me and am appreciative.

Rita Dickinson

14 de feb. de 2016

Could not be more happy with the way both service and car salesman assisting me. I I plan to buy my next car at Wallace VW . I will never return to schumaker!

Frank Meccia

10 de feb. de 2016

excellent service and attitude of people whom I met...thank you.

Happy buyer

2 de feb. de 2016

It has been 15 years since I last bought a new car and was happy that this buying experience was very enjoyable. It as pleasant and fast.

Pixieblue4

19 de ene. de 2016

The service team is friendly, honest, and reliable. Both service managers remember me and take care of me quickly. The girl behind the counter could smile more. She's not very personable.

Mdavid

19 de ene. de 2016

Easy in and out for scheduled service. Friendly, knowledgeable service staff. Car was clean and good as new in a no time.

mackone

8 de ene. de 2016

Needed to replace the thermostat. The service was done with in a day. Very speedy service. I had a very good experience with Wallace VW service /David

vmaxie

1 de ene. de 2016

Was surprised U were not able to change the fuel filter. U did not have one in stock. Now I need to make a return trip.

Donna

30 de dic. de 2015

Chad our Salesmen and was extremely courteous and helpful. He explained all the details and showed me all features of the vehicle. He took his time and I did not feel rushed to make a decision.When we took a test drive he was telling us about the features as we were driving so we could actually see the dash and what the car was doing.We had a very good experience with Wallace VW and Chad.

Luis

20 de dic. de 2015

Great service, David showed awesome customer service.

Defonzoj

16 de dic. de 2015

Needed to replace a sensor. The service was done with in hours. Very speedy service. The dealership has been very helpful. This is the second vehicle we have purchased from Wallace.

margery devito

14 de dic. de 2015

the sales man was professional, and informative allowing us to reach a decision to purchase a Volkswagen. .

Raymond Glansberg

9 de dic. de 2015

No problems.They did what they supposed to do. I came in for an oil-change and that is exactly what they did. They did not try to sell me on things I did not require.

Ron Moyer

9 de dic. de 2015

The service department did an excellent job, repairing my tire in 30 minutes and getting meback on the road. First class all the way!

Bill roll

9 de dic. de 2015

The service department is exceptional. I have 236k miles on my VW thanks to their expertise and quality care.

JA

9 de dic. de 2015

I received very good advice and felt like my car was in good hands. Andy was very knowledgeable and most helpful. Would recommend this dealership to anyone.

Deanie Dorwart

8 de dic. de 2015

Great dealer attention, great rest room, great test drive, great zoomy little car.

Kathleen Rocklein

6 de dic. de 2015

Dave ,from service ,was very professional and helpful on my service visit. I will most definitely return in the future .

Laura walter

4 de dic. de 2015

Great experience from start to finish. Everyone was quick and efficient.

Linda Gaskill

3 de dic. de 2015

This was a recall repair and Wallace VW handled this very easily. They made it very convenient for me and the wait time was minimal.

Frank

17 de nov. de 2015

Friendly greeting at the door and asking how they may help. Customer service adviser Dave was super ... he got me in, advised of how long it would be for repairs, kept me updated and once completed, returned the vehicle cleaner (washed) than when I brought it in... ahead of suggested time!

Shelley Crabtree

15 de nov. de 2015

I have been a customer since 2000. David is the best and always is extremely helpful.

Jamie

14 de nov. de 2015

The staff was friendly and knowledgeable. The car was quickly serviced .

Ruth Amber

28 de oct. de 2015

It was a very good experience to have my car serviced by Wallace VW of Stuart. The service representative was very knowledgeable and pleasant. I would recommend Wallace VW to my friends. Thank you.Ruth Amber

JoAnne Bolotin

21 de oct. de 2015

Great and easy experience. Chad was great and no pressure!

david persson

13 de oct. de 2015

The whole experience was good. Our sales representative, Chad Scott was exceptional. He was patient, persistent, and, informed. A great asset to Wallace.

Mrs S

21 de sep. de 2015

Ben was a pleasure to work with. All of the staff were pleasant and helpful.

frank baiano

19 de sep. de 2015

thank you thank you thank you thank you thank you thank you thank you thank you thank you

Lisa Marie Freund

18 de sep. de 2015

i appreciate the exceptional service i continually receive whenever i visit Wallace Volkswagon to have my current vehicle serviced and the sales team for being extremely helpful as I am looking forward to the purchase of a new car vehicle shortly.

richard cadic

17 de sep. de 2015

The repair department is exceptional I was kept abreast of the repair situation. The service department is a pleasure to deal with. I was treated well and the repairs work great. thank you Wallace Volkswagen.

Arlene Brammer

15 de sep. de 2015

The VW Service Advisors are simply great! They explain things easily and care about their customers, as well as the cars. The dealership is clean, organized and everyone is friendly.

patricia ann cozzan

14 de sep. de 2015

The dealership was friendly and expedited my getting into the vehicle I really like in an impressive and most efficient way. The sales person George was most helpful in explaining all details of my new Tiguan. He answered any and all questions and made sure I was satisfied before I left the dealership. I have had 3 volkswagens over the years and never had a problem with service.pati cozzan

Linda Huffines

12 de sep. de 2015

Friendly and professional service representatives.

Liz Bounakes

6 de sep. de 2015

Andy in the service department was great... The car runs so much better and the AC is a necessity here in Florida! My only complaint is the high cost.. Even with the 10% coupons, the repair was over $2500.00!!!! Yikes!!

Angela conigliaro

1 de sep. de 2015

I love taking my car in to vw. They are quick reliable and dependable. I trust them. They tell me what I need honestly and don't sell me on stuff I don't need until it's necessary.

Kevin Revallo

31 de ago. de 2015

Still have some issues after your ~127? Point Guaranteed Certified Checklist - My CERTIFIED vehicle has been to your service department 2x since purchase less that 60 days ago... I Suspect the 'INSPECTION' ! Service & my Salesperson have been EXCELLENT! Just the fact I have to SCHEDULE, Get A LOANER & hope that all repairs are made gets frustrating and inconvenient to say the least.

Alfred J. Blum

28 de ago. de 2015

It was a lot better than when I purchased my previous car. In the letter I received I was promised a Visa Gift Card which I did not receiveAlso the story you gave me about the 2 different screws in the fender I think was made up by you. since the car was never repaired for any dents. So all I can figure that this happened in the assembly plant in Mexico.You did not at all take into consideration the low mileage on the car.These are the reasons I did not give you 5 stars,SincerelyAlfred J. Blum

lisa vale

28 de ago. de 2015

George as very professional and helpful.We would definitely buy another car from him.

Ted Bremekamp

27 de ago. de 2015

Great car buying experience. Would reccomend anyone else use Wallace voltswagon to buy a new or used car

Bill Jones

18 de ago. de 2015

I have had my Volkswagen serviced here for over 5 years (and note I did not purchase it here). They have always been very fair and helpful. They always look out for me and advise when there is any type of savings via a "coupon" that reduces my costs. During my last service/repair they made every effort to make it painless (loaner, great communication during the repair, and saved some cash taking their advice, thanks David!). David and Andy (Service Advisors) are top notch! I am in the market for a new car, and though none of the VW's really excite me, I am still considering one due to the service here. As a side note, I previously owned a Volvo that I serviced at Wallace down the street. They too had excellent service advisors, showing that it appears to be company culture to provide a high level of service.

Lynn Carlson

16 de ago. de 2015

I have tried many dealership services and Wallace stands out as the best on the east coast of Florida for my Volkswagen.

Unhappy Lessor

17 de mar. de 2015

Took my mother-in-law's 2013 VW Jetta in for 30k oil change at Wallace VW Stuart. After the oil change, went on a 3k trip. During the entire trip, the car smelled like something was burning. Opened the hood several times during the trip, checked the oil, did not find anything unusual. Upon returning, checked the oil again, and it took 3 quarts to get the dipstick to "minimum". Returned after the trip to Wallace VW Stuart to let them check the smell. Turned out, the mechanic that changed the oil, did not run a bead of new oil on the filter gasket; the thing that every "back-yard mechanic" learns on DAY 1! SO, the oil leaked out slowly over the 3k miles. Their answer was, "sometimes the gasket gets kinked". Well, I don't think so, not if you are a professional and know what you're doing! VERY poor customer service, wasn't even offered anything in return.

Willard Hackett VW Routan

3 de feb. de 2015

After have ignition replaced my key fob did not work correctly. After I notified them they ask me to return the next day and they took care of the problem of the programming of the key fob. Service was done very fast and everyone was very nice. They said the programming was done by a computer and the job did not finish completely. I have had them service my VW for 3 years and they have always done a good job.

jcare

15 de ene. de 2015

Exercised lease end purchase option. Despite the lease clearly stating the fees and amounts I would be responsible for Wallace increased the fees and would not honor what was clearly spelled out in the lease agreement. Spoke to VW Credit and they said it was a dealer issue. I currently own 3 VW's and have owned others in the past. These are my last three and my last dealings with this or any other member of the Wallace Automotive Group.

wynne desruisseaux

30 de oct. de 2014

Wallace was successful in getting VW to refund my mother for an expensive repair that was previously not covered. Thanks for all your efforts and excellent communications in resolving this problem! We are once again a very satisfied customer! Thanks Jeff and Angela !!

robdes

30 de oct. de 2014

Wallace was successful in getting VW to refund money for my mother's expensive repair that was previously not covered. Thanks for all your efforts and excellent communications in resolving this problem! We are once again a very satisfied customer!

robdes

9 de oct. de 2014

I helped my 75 year old mother lease VW passat with a 36mo term. The car was covered under a bumper to bumper VW warranty for the term of the lease. In 24 months the brake rotors needed replaced and they took advantage of my mother charging her $900.00 for the repairs that should have been covered under the B to B warranty. I found out about this after the fact, so I called the service manager, Jeff.in which he was very rude to deal with. He said that's too bad, and that's the way it is! I do not recommend dealing with the unfair and rude Wallace group of dealershipsPOOR SERVICE AND RUDE PEOPLE AND THEY TOOK ADVANTAGE OF a 75YEAR OLD WOMEN!!

Wynne DesRuisseaux

7 de oct. de 2014

I helped my 75 year old mother lease VW passat with a 36mo term. The car was covered under a bumper to bumper VW warranty for the term of the lease. In 24 months the brake rotors needed replaced and they took advantage of my mother charging her $900.00 for the repairs that should have been covered under the B to B warranty. I found out about this after the fact, so I called the service manager, Jeff.in which he was very rude to deal with. He said that's too bad, and that's the way it is! I do not recommend dealing with the unfair and rude Wallace group of dealerships POOR SERVICE AND RUDE PEOPLE AND THEY TOOK ADVANTAGE OF a 75YEAR OLD WOMEN!!

LH in Stuart

11 de ago. de 2014

Took my VW here because the battery had drained down to nothing overnight and the engine light was on. I was told by my insurance company to take it to a VW dealership, (it was in a fender bender last week, and they thought that maybe something was missed in the recent repair). I replaced the battery in Port St Lucie and left for work...it started dying on my way to work in Stuart. I pulled into the WALLACE VW Dealershiip and ask when they would be able to take a look at it. Their soonest appointment was 3 days away. No problem, but could I leave it their since it wouldn't hold a charge and I was 35 minutes from home? They would not allow me to leave the car on the lot. I had to take it and bring it backare you joking? What are you suppose top do with a car that dies as soon as it is turned off? When they tow a car unexpectedly for repairs, wouldn't that be the same thing? It would set on the lot until they could get to it? What happened to "service"?

George

22 de jul. de 2014

Took my TDI in for simple oil change and had no reason to think it would not be performed properly -- so had no reason to check the oil level when my car was ready. I simply drove home. My driving has been light, since I work from home -- no commute. Weeks later, after I took a road trip, I checked my oil level, and to my surprise, I discovered that the oil level was far too high on the dipstick. Well above the Max mark and extending up onto the thin metal dipstick. I carefully checked it 3 times -- same result. Since too much oil can damage seals and oil pumps, I needed to correct the situation ASAP. It was a Sunday and the Local Jiffy Lube agreed to drain the oil to the correct level, and they did not charge me. Something as basic as an oil change was botched by Wallace VW. Jiffy Lube in Stuart has gained a customer and Wallace has lost one.

GeorgeDrifter

21 de jul. de 2014

Went in for a basic oil change and assumed it would be done properly. When my car was ready, I didn't check the oil level before leaving the dealership. Weeks later, after a 400 mile road trip, I checked the oil and discovered that the oil level was way above the Max mark on the dip stick. I carefully checked it 3 times -- wiping the dipstick before each check. I estimate that there was 1 quart too much oil in my engine. As everyone knows, too much oil in the engine can damage seals and oil pumps. I took my car to Jiffy Lube and they drained the oil to the proper level free of charge. If Wallace VW cannot perform a simple oil change properly, I would be concerned with any type of complex engine repair or vehicle service issue. I cannot recommend Wallace VW service.

Jim

26 de mar. de 2014

I had a bad experience at Wallace VW of Stuart the general manager is very rude and unprofessional he should be fired immediately I was very unhappy when I left there not sure if Mr. Wallace knows what kind of General Manager he has working at that dealership. Needless to say I will never go back there or any of his dealerships ever.

okeechobee2006

10 de sep. de 2013

If you are looking for a VW go to Wallace VW in Stuart FL and see John B in internet sales YOU WILL NOT BE DISAPPOINTED. My wife and I were looking to get out of our current car that had 7k negative equity, after working with Jon B via e-mail he found a way to get us out of our current car. He told me that the VW CC Sport had a 5K rebate so this would be a good way to get rid of our negative equity and we agreed. We went to the dealership and met up with Jon B he showed us the car and we could not have been happier with the looks, style and the features this car had and best of all it now seats 5. If you are looking to have a pleasant car buying experience make sure you go see Jon B at Wallace VW in Stuart. THIS IS HOW THE OTHER GUY WORKS!!! If you are looking to buy a Toyota do yourself a favor DO Not buy from Bev Smith Toyota!!!My wife and I went there to buy a 2011 Toyota Prius after going back and forth for 2 hours we were told they could not do the deal. Then the next day I get 3 calls from the sales manager asking if I bump up my down payment from 1K to 1.6K they could do a deal , I agreed as we are on our way to the dealership we get a call and was told that finance or someone had messed up and they could not do the deal. Two days later I get a call telling me they have worked it out and could do the deal, I told them that if they had they not played games they would have sold a car that day

John K.

24 de mar. de 2013

Returning from an overseas assignment, I contacted this dealership about purchasing a used vehicle they has posted on the internet. After flying into Orlando, I called the dealership and verified the vehicle was available. They said it was. I told them I was withdrawing cash from my bank and driving to them early the next morning. I asked if I could put money down over the phone with a credit card, they said it was not necessary, that due to our previous email traffic, they said they would hold the car for a day. I stressed that my only ride there was my daughter with a very young baby, that please make sure the vehicle is available, also I did not like traveling with that much cash on my person. They assured me the car would be there the next day to purchase. We drove two hours down with the baby, and upon pulling in the dealership lot the next morning, I received a text message from a salesman that said "sorry, car is sold". They did not even have the decency to call me, they broke their word, and put my daughter and the baby through a 4 hour round-trip for nothing. I am very disappointed in the lack of morality and integrity displayed with my experience from this dealership. I feel that it worked out for the best, if they were not willing to keep their promise, or take my down-payment, what kind of values do they have? I would caution anyone considering entering a contract or purchasing a vehicle from this dealership to get everything in writing and don't trust them as we did.

TDI freak

6 de ago. de 2012

Back in July 2012 I was looking for a new VW Passat TDI and sent out requests by e-mail to several dealers with a 200 miles radius. VW Wallace came back with - by far - the best price. I was skeptical on what to expect and drove up there which was about 98 miles away. I am that kind of person who do not like dealerships due to their sales persons. Just to walk in there and get greeted by the sharks gives me goose bumps. But not this time. Wow, what a great experience. Why? - the price was as promised, no hassle of trying to add some additions - very professional - no pressure - really took their time explaining the features of the car - not pushy while selling additional services such as extended warranty, gap insurance etc. One no was needed. Other keep on pushing even after saying no. - overall a great experience, incl. the finance department It was definitely worth the time to drive up there. Can highly recommend them. Thanks to Sam Kinter and all the others.

danewoodard

30 de may. de 2011

Went to the dealer looking for an affordable car with good mileage and still somewhat sporty. I chose the Jetta TDI. great mileage and still very fun to drive. I called around to find out the prices to see what I should try and work with. The cheapest I found for the same exact vehicle was 23300. I told the sales person that I would like to buy from them and asked if they could beat the price. He assured me multiple times that they would. After 3 days of waiting on financing it came to negotiate price. They opened with 23995, not the 23300 I wanted. I made an offer of 23000 and then was told that they couldn't do any better then 23850. When I said I could just go to the other dealer the sales person said" how do you know the vehicle is still there, this one is right here" I said I couldnt afford that price and had to leave. On my way out I said to the sales person to call me if they can come down on price. The sales manager behind him then said with a smart attitude " NO you call US" so I walked out and got the exact car I wanted for 23000.I highly recommend never using this dealer, they strung out the process and lied through their teeth multiple times. I even asked earlier in the process if there was any other cars like it but in a different color, they insisted not one in the state and that if I found one that the other dealer was lying. I found 2 myself and even test drove one.