Used Cars for Sale at Walnut Creek Ford in Walnut Creek, CA

Doug Sweet

Nov 17, 2016

Had to replace a transmission that failed after 39,000, was a couple months over 5 years old, so just out of warranty, and this dealership helped me get some financial relief directly from Ford, ended up paying $2500instead of $4,000. They made the best of an unfortunate situation.

Jacob37

Nov 4, 2016

The people that work here are awesome.They made the process nice fast and friendly. Totally painless.It makes me want to buy another car. Just to do it again.

Melissa

Jan 19, 2016

A pleasure to work with. Made the buying process smooth and enjoyable!

Mattblfd83

May 11, 2015

We bought from this dealership and had a great experience. Tom was our salesman. He was great and did pressure us at all. Thanks again Tom!!!

shipster

Nov 12, 2014

Brought my GT500 into Walnut Creek Ford, first time using this dealership and had to drive about 20 miles out to their location. Worked with Roger and he expedited my service and got it resolved so fast. I didn't purchase my car from this dealership but I will most definitely be using their service department in the future; driving 20 miles is well worth their great customer service, besides doesn't take long in that car:) Thanks for an exceptional job done!!!

Silkrip

Sep 23, 2014

My wife wanted her next car to be red rather than boring white like the old one. When we arrived at Walnut Creek Ford, the sales person, Nick Palacios, asked what kind of vehicle we might be interested in, and we said, "A red one." He said, "Well, I believe we have some of those." In fairly short order, we leased a red Ford C-Max Cynergi plug-in hybrid at a fair negotiated price. Then, when we worked with the finance guy, Pat Nealon, he sweetened the deal with a free coating/detail. We especially appreciated the clear information from Nick and Pat on the trade-offs of leasing, financing, or purchasing. We had never leased a vehicle before, but this situation, with developing technology and excellent incentives, seemed to favor leasing. No pressure, no tricks, just friendly answers. When we took the car to the service department a week or so later to have the coating done, the car was ready when promised and was glowingly clean and shiny. I've bought many new cars before, but this experience rates up at the top.

Disappointed

Sep 8, 2014

I received an email saying someone would contact me shortly. No one did but a couple of days later I received an email for their manager saying someone had tried to contact me. I replied that no one had and asked about the vehicle I inquired about. The reply was that this vehicle was still in their repair shop being evaluated if they wanted to keep it or not. I was under the impression that this vehicle was available for sale. I consider this process and their actions as very unprofessional.

BigRedSyndi

Jul 26, 2014

They never contacted me. I got an "auto" email confirming my Cars.com request saying someone from Walnut creek Ford would in the next 24-48 hrs, but no one ever did.

Trainguy

Nov 16, 2013

We bought our new Ford Edge from Walnut Creek Ford because of the professional experience we received from Sherri Wicksten. She answered all our questions without hesitation, she really knows about the cars she is selling. She did NOT start off by saying "what can I do to get you to buy this car today", When I hear that from a dealer, I just walk out. We have never felt more comfortable buying a car, and would definitley go back.

LolaBermudezRohrs

Sep 20, 2013

Paul was very pleasant, friendly, patient, explained the differences of the cars, gave us a good drive test, looked hard to find the car that satisfied out needs, explained the functions of the car, set up sync for us, was available for additional questions after the purchase date. I recommend him very highly.