Used Cars for Sale at Wellesley Toyota in Wellesley, MA

Simon

Aug 22, 2016

The Wellesley Toyota staff including Adel Nasser, our salesman, and their senior sales managers, technical staff and even the showroom attendant provided us with outstanding service in our purchase. It started with them making it easy for us to special order a Toyota Sienna, which other dealerships refused to do. They were very clear about all the options, costs and fees right up front. Once we ordered, they followed up with updates on the special order process. When the car arrived, the transaction was the smoothest and quickest of any car buying experience we've ever had. They were knowledgeable about all the conditions regarding purchasing a company car and there were no last minute hitches of any kind. This is the second car we've purchased from them and their service keeps improving. We heartily recommend them.

ZAID

Aug 21, 2016

one of the best dealer ever I have deal with, specialty with ADEL NASSER who was so helpful person and understand what he is doing, and with smiley and friendly face.

Jeff

Aug 13, 2016

Dealing with Wellesley Toyota was one of the my best car buying experiences. Tim Barnes created a seamless experience and I couldn't be happier with my new car.

gardencat

Jul 24, 2016

This is the 3rd time we've bought a car here. All are super friendly, helpful, and knowledgeable. I especially liked the help analyzing different options and financial considerations.

Catherine M Erbe

Jun 29, 2016

I was very pleased with my salesman Martin Hansberry. He listened to what I wanted and there was no pressure. I would be happy to send anyone I know to Wellesley Toyota.

Avaava00

Jun 7, 2016

2 years ago I went with my brother to get a car for the first time for him, Adel helps us without wasting our time he showed us with our buget the best chose and a month ago we went again to change the car again it was very helpful. He is very smart and sharp, friendly guy. I recommend him to everybody because he knows what customer wants without playing with the numbers!!We didn't know any things about student benefit he told us about everything and gave us a very good deal. I trust him a lot:-)Ava

newcarguy

May 31, 2016

Just bought a new Highlander from Kevin Keilty and it could not have been a better experience. Kevin was always available and could not have been more helpful throughout the process

LisaD

May 24, 2016

I bought my previous 2005 highlander here in '07 and have had it serviced here for almost 9 years. Very happy with the service and buying the new car was effortless.

Family

May 9, 2016

Martin Hansberry helped us with our new car purchase, our 8th Toyota and 7th Toyota purchase at Wellesley Toyota. He treated us very well and created a smooth process from start to finish. We highly recommend Martin!

carol1937

Apr 22, 2016

We have been buying Toyotas for over twenty years at Wellesley. We have a dealership near our home but we are very happy with the experience we receive from Wellesley Toyota. Chris was very helpful and made our leasing very easy and comfortable. The young gentleman, (forgot his name) was also very helpful in showing us all the features to my Corolla. Love the car, Love Wellesley Toyota and when my husband is ready to trade his Prius, we will back.Carol Oliveri

aa

Apr 2, 2016

Chris and Brad were great to work with. Chris was very responsive and delivered on his promises. It was an outstanding car buying experience, and I highly recommend Wellesley Toyota. Even after we bought the car, Brad were very helpful with an invoicing error.

happybuyer12

Mar 30, 2016

Every time I buy a new car at Wellesley Toyota the experience gets better. It was a pleasure to work with Chris Davey who seemed to sense exactly what I was looking for and guided us through the process smoothly and expeditiously. I've always been happy with Wellesley Toyota but this time was the best ever. I wouldn't go any place else.

2016 Rav

Mar 29, 2016

This was my second car experience with Wellesley Toyota and another great one. My family has purchased multiple vehicles through the years at Wellesley Toyota and has had consistent customer service. Chris Davey and his team make the process pleasant and stress free.

love,don

Mar 26, 2016

I was pleasantly surprised at the way we were treated..with patience and understanding. All my many questions were answered by all of those who helped us. There was no aggressiveness nor were we ignored..thank you..Mary E. Jost. Oh, I also am enjoying driving the Rav4.

Ritahms

Mar 23, 2016

Adriana Johnson and John Mansour were on point. Both demonstrated great customer service, would definitely recommend friends. John made sure I got what I wanted and Adiana, thank you so much for bringing the car to me. Excellent service.

carguy2020

Mar 12, 2016

Overall I had great experience in replacing my leased vehicle with another one. Adel helped me out going through the inventory for selecting the car. Some of the vehicles had published prices at very competitive rate. So I chose to go with one of the vehicle in inventory, paperwork and delivery was fast. Their were no hidden fees on top of prices published which was major factor for me to go with this dealership.

mehdia

Mar 5, 2016

Adel was excellent and very helpful. He explained our options very clearly and help us to close the deal. I do recommend him to every one.

Ajtierno1

Feb 24, 2016

Nathan made the whole process easy and pleasant. He knew about the vehicle, understood our needs, and got us the exact car we needed for our family at the right price and terms, and was very fair on our trade.

april1

Feb 10, 2016

I purchased a new Camry from Wellesley Toyota in 2010 and was very satisfied with sales and service; now six years later I purchased another Camry becasue of their straight forward sales and quality service.

jmw

Feb 8, 2016

Chris Davey was excellent -- professional and responsive to my needs. I new the general vehicle I wanted, but needed more information about the packages, options, etc. It turned out that Wellesely Toyota did not have the exact vehicle I wanted in their inventory, but when I gave Chris the precise details I wanted, he quickly found the vehicle I wanted nearby, and we agreed on a price. Chris handled all the purchase logistics -- Payoff of my trade in loan, new financing, registration, plates transfer, etc. I drove away my new vehicle just 3 days after putting in my request. In addition, Chris's team continued with instructions about my new truck, registration and inspection etc.Excellent experience.

AnneA

Jan 29, 2016

Chris Davey and his staff were very courteous, responsive and helpful regarding our new Toyota Highlander. We considered other dealerships in the area but settled on Wellesley Toyota because of the overall professional and exceptional service.

Cherkoh

Jan 25, 2016

I visited the dealership to find an affordable vehicle and after searching for the best option I was quickly assisted with ordering the car. There was no wait time and the sales manager helped us make the right choice. Adel is very helpful and was very accommodating with all of our choices and preferences for the vehicle we wanted.

Jane B.

Jan 19, 2016

Chris Davey was extremely knowledgable and helpful. Buying my new Corolla was an extremely pleasant experience. Great price and financing. I strongly recommend Wellesley Toyota.

Caren S

Jan 15, 2016

My lease was expiring soon and wanted to explore my options. I absolutely dreaded the thought of negotiating a new lease. If anyone has ever gone shopping for a new car and experienced the lengthy volley - being bounced between sales, sales manager, finance, finance manager, then you know what I am talking about! This would be my 6th Toyota lease. I have never purchased/leased from Wellesley Toyota but since moving to Newton, have had my vehicle serviced at Wellesley so.... I thought I would give the dealership a shot. My visit with Chris Davey and "Now Way" was totally stress free! It was the quickest purchase I have ever made! Chris was great. And.. the test drive with Andrew was surpassed by his educating me on my new car. I thought I knew all there was to know... it is my 6th Rav 4 after all! But Andrew made sure I was familiar with all the features the vehicle had to offer. You can purchase a car anyplace. It is the service you receive that keeps you coming back! I do believe I have found a new home!

Jessieamsler

Jan 15, 2016

I went here with my mother and sister to trade in our old car for a used Toyota Corolla. We spent a couple months researching our best options for the best deal we could get (for specifically Toyota Corollas). We went to a few different dealerships to research our options. Nathan and Dennis were so helpful and provided great service. We got a great deal and they made the car buying process very easy. We highly recommend this dealership and all the employees that helped us along the way.

Adrian Hill

Jan 11, 2016

My wife and I recently leased two new Highlanders and could not be more satisfied. The financials were competitive, the attention to detail was very respectful of our time but the quality of the people involved was the stand out factor in preserving and deepening customer loyalty here. James Wright is our principal contact at the dealership, through years of service and sales there - he introduced us to Adel Nasser, who shepherded the process very efficiently and reassuringly. Both James and Adel did a superb job, down to James coming out to our house 24hrs after lease to fix a very small issue within minutes. Very pleasing. Thank you.

Barry

Jan 11, 2016

Chris is a nice guy who made buying a car easy. We would buy from him again. He was very responsive and was considerate of our time.

happydriver

Jan 9, 2016

This was my second experience at this dealership - in 2009 I bought a Sienna which I loved, but decided that I needed something smaller. Al helped me to decide on the RAV 4 which I had been leaning toward prior to my visit. He was very helpful and I am now the very happy owner of a 2016 RAV 4 which fits my needs to a "T".

Meghanweston

Dec 21, 2015

Nathan was amazing! So nice to work with love my 2013 Corolla! Thank you so much! I referred my sister back to Nathan, she had previously purchased 2 cars from Wellesley and then ended up buying new about a month ago from the neighboring Wellesley Toyota she is in love with the 2015 highlander !

REL

Dec 12, 2015

The purchase of my Corolla was very professional. Kevin Kielty sold me three cars in the past. I trusted his words and felt he really knew what he was doing. He was very professional, friendly and efficient. I recently drove the car to New York state and gifted it to my sister. The car road very nicely. I thought it actually handled the road better than my Camry. I am very happy with my experience at Wellesley Toyota.

Carol

Dec 10, 2015

This is the second car I have bought from Wellesley Toyota.Both experiences have been A+.No nonsense, professional, friendly, competent, helpful, everything you would hope for.

mwiener

Dec 10, 2015

This is the third car we have gotten from Wellesley Toyota. We had a wonderful experience with Chris Davey. We couldn't be more pleased.

Sabri,joanne24

Dec 9, 2015

It was the best service I ever had from Adel at Wellesley Toyota . This is not my first time to buy a car from dealership , but it is the best one over all . Thank you Adel very much . And thank you Wellesley Toyota .

Isaac L

Dec 8, 2015

Great Salesperson!!!For the past 20 years Im leasing my cars from Kevin Kielty who is the best Salesperson from Wellesley Toyota. I have 3 cars and never had a problem and I will keep coming to him for my next leases. Kevin keep up with your wonderful work!!!

WZeyA

Dec 2, 2015

Adel was amazing! He took his time to tell me about all my options, I got a great deal on a brand new RAV4 lease. I would definitely recommend Adel at Wellesley Toyota.

sec

Dec 1, 2015

This is our sencond time to lease Sienna as our family van. We're very pleased with Wellesley Toyota and our sales person Al Javid. He did all he could make the whole process so smoothly ! We highly recommend him to anyone who is planning to buy or lease a car. Thank you again !

SuLouWill

Nov 15, 2015

I test drove at several dealerships for several types of cars and decided on a Toyota partly due to how great this dealership treats their customers.

chaz

Nov 5, 2015

My wife and I were looking to lease a car and after researching we found Wellesley Toyota had the best deal. We found the experience to be quite pleasant and there were no hidden fees. Chris Davey was very easy to deal with and Marco took his time explaining the car's features to me. I would definitely choose Wellesley Toyota again. I left with no complaints.

Prius owner from Lincoln

Oct 31, 2015

I was very pleased with the salespeople I worked with, both Shaun Fisher, sales manager, and Kevin Kielty, who sold me a 2015 Prius. The pricing up front was reasonable and fair, the process efficient, and the staff extraordinarily courteous and helpful. My first car was sold the evening before the day I was going to make my purchase and sales kindly applied my price arrangement to another, newer, car that I am totally happy with. In every way a good experience here at Wellesley Toyota Pre-owned. Check it out.N. Posgate

Pattie M

Oct 26, 2015

On Wednesday, October 21, I took my 2004 Rav 4 in for a routine service. The mileage was 99,300. The service manager explained that my entire exhaust system needed replacement. I loved the Rav, but decided it would not be cost effective to put $3800.00 into an eleven year old car. That day we met with a wonderful sales representative and decided to purchase a 2015 Rav 4. I picked it up on Saturday. This was the easiest, friendliest experience ever! I would recommend Totota of Wellesley unconditionally! Shout out to Nai Ko and also Chris Davey, and all of the staff, including the lovely receptionist who gave our two year old grandchild a toy truck which occupied him while we signed papers!

Happybuyer

Oct 8, 2015

Had an amazing buying experience. Went to many other dealerships and this was by far the best. The staff was amazing. Martin was wonderful to deal with.

Linda L.

Oct 7, 2015

We went there not sure if could afford what we were interested in but they had it available and Marco our salesman helped us to make it work. The staff was very friendly and we left there with no questions or doubts about dealing with this dealership. Thanks Linda L.

G martin

Sep 14, 2015

What a wonderful buying experience we had at Wellesley Toyota. Chris took the time to listen to our needs and show us different options we had with our new car. We will definitely go back the end of the year to buy a Camry. Chris made the whole buying experience as easy as possible.

nrobinson112

Sep 14, 2015

Such a huge thank you to Nathan and John! From start to purchase and follow-up, the whole experience was incredibly positive. Nathan is without a doubt the best car salesman Ive ever met. Not just because he found the perfect car for me and was helpful in steering me in the right direction, but he was very good-humored and easy to work with without feeling at all pressured. I had done some general inquiries elsewhere, but the second I met Nathan and John last month I knew I was in good hands. Both of them explained every step of the process (it was my second Corolla I was trading in to a 2013 from a 2003) which helped immensely as I was initially nervous about going about the process alone. Customer service is on point here and they definitely exceeded my expectations. Overall, I would recommend Wellesley Toyota Scion to anyone who asked (and even to those who dont!).

Sharon W. of Natick

Sep 11, 2015

I have had nothing but great service with Marco E. when I purchased my 2015 Toyota 4-Runner. I went in with specific wants and Marco went above and beyond to meet them. He even made sure I got the best finance package.

Haven

Sep 3, 2015

I have been working with the Wellesley Toyota team for 20 years and have purchase six cars from them. The sales team is straight forward and fair. Chris Davey and his team have never let us down. As much as the sales teams have been great, the service center is outstanding. Service sells and this is a big factor in why I continue to do business with Wellesley Toyota. Eric, Justin, James & Bob have been the folks I've worked with and all have been outstanding. I cannot recommend Wellesley Toyota enough. Overall they are OUTSTANDING!Thank you

AndyS

Aug 25, 2015

Great experience from when I walked in the door to when I picked up my 2012 Rav4 Sport. Nathan was my primary salesman and he went above and beyond to get me the best deal possible. This is my dealership from here on out!

fwroeber

Aug 17, 2015

When my wife and I entered the Toyota Wellesley show room we we were greeted by Adel Nasser and sat down at his desk. He started off by explaining the Wellesley approach to selling cars, which simply stated he would be the only one that would set the price of the car. He set up test drives with two very capable specialists who answered all of or technical questions and we bought one of the cars. The price was good, the experience was outstanding and we ended up with a car we love.

M at H

Jul 29, 2015

Chris took the time to meet our needs in an extreamly efficient manner. I highly recomend Wellesley Toyota. Chris understood that my wife was familiar with the product , this is our second one. The transaction upon delivery was quick.

CalvinC

Jul 27, 2015

I work with Kevin Kielty, and he did a great job showing me how the car works.I went home with a Toyota Camry Hybrid 2013. Kevin knows cars very well and was able to give me a history lesson on it, it was very interesting to find out about how Hybrid cars where made a few years ago and was only now being implemented. Overall, there was great service and finding information was not a problem as everyone seems to be very approachable.

kwalker

Jul 25, 2015

Anthony Cordeiro aka Tony was our sales associate and his non pressure style made buying my first Toyota a pleasurable experience. First, the car advertised was exactly as promised, which is always a good place to start. Then I feel that he took the time we needed to make the most informed decision possible. Sure there was the typical back and forth negotiations, but I actually enjoy the process. In the end Tony delivered everything he promised and I feel we got a great deal on a solid car -- a pre-owned 2014 Venza with 10k miles. This is a car I will enjoy driving for many years to come.

Melissa S

Jul 7, 2015

We have purchased many cars and I have to say this was the best and easiest experience yet. Chris and his friendly team were amazing!

FJM12

Jul 6, 2015

My first lease was ending and Toyota had an offer to switch to a new lease, ,y salesman was Adel, and he made the process real smooth, there was no inconvenience in the process, he accommodated my busy schedule.

mac2135

Jun 24, 2015

We recently purchased a Highlander here and were very happy with our experience. Our salesman, Anthony Cordeiro, was personable and very helpful. He answered any and all questions and made the whole experience as easy as possible from the test drive to the sale. We shopped around quite a bit and Wellesley and Anthony were by far the best! Definitely would recommend this dealership and would come back here in the future.

Sean P.

Jun 23, 2015

This is the second vehicle I have purchased from Kevin Kielty at Wellesley Toyota, and I will definitely be buying more in the future. He is an honest and ethical salesman and always gets me the best deal possible. Excellent salesman and an excellent dealership. The car is exactly what we needed and exactly what they said it would be. I highly recommend Kevin and Wellesley Toyota if you need to purchase a new or used car.

pdoliber

Jun 17, 2015

I purchased a RAV 4 from Wellesley in 2014. I did not like the car. When we decided to be a one car family we did our research and a Toyota Camry was want we wanted. Went back to Wellesley not being sure what to expect. We randomly worked with Adel Nasser. What luck! Great salesman. No high pressure and genuinely seemed concerned about getting us the right vehicle. He worked on our trade ins and made certain we got the exact car we wanted. Really like the Camry and Adel has been very thorough with his follow through. I hate buying cars but Adel made the difference. If you are looking for a car, I recommend Adel at Wellesley Toyota.

Solonotes

Jun 17, 2015

Wellesley Toyota is unmatched in service, whether buying a car or having a car serviced. Each person you encounter, from the moment you walk in the door, is courteous, professional, eager to help in any way you need. When purchasing a car, the sales managers LISTEN to what you want, whether it is advice or a particular car. There is no attempt to lead you in a direction you do not want to consider, although each person you work with is willing to discuss options and alternatives. When it comes to service, you are told what your car needs -- not what the business needs -- and you're also told when you need it. If you bring in your car for service and an item will be okay for another 6 mos., they tell you and let you choose whether or not to take care of the issue in the present or future. Quite extraordinary! In sales, whether new or pre-owned, if you need a few days or even weeks to think, when you return you are welcomed back as a friend. Again, quite extraordinary!

Jenya K.

Jun 15, 2015

I has recently shopped for 2015 Prius V3, and visited quite a few local Toyota dealerships before making a final decision as to where I wanted to buy a car. Martin Hansberry is a sales manager at Toyota of Wellesley, and once we talked, I knew I would not be coming back to other Toyota dealerships. Martin was a single point of contact for the entire purchase process, he was thorough in addressing my questions and concerns, and made my car purchasing experience easy and pleasant!I am glad I stopped by at Toyota of Wellesley to check the place out, and became their customer. Since I got a car, I have come back a few times to buy some accessories and ask a few questions on my new car, and every time I come, I get full attention and my questions answered with no waiting time at all. That proves that they not only promise they will take care of you, but they actually do it.Thank you very much, Martin, for making my experience in purchasing a car the best it could possibly be! I am proud of being a Toyota of Wellesley customer!

ta1lgate24

Jun 8, 2015

Went to look at a specific car on the lot that I had seen online (a 2004 Toyota Rav4). I had been doing quite a bit of research and knew that this car was in excellent shape for its age. Worked with Nathan throughout the entire process. His warm personality made the process of buying my first car better than I could have hoped for. It was obvious when I first inspected the car that it had been cleaned and prepared well by the dealership. The car was priced at it's online book value but the amazing service by Nathan and the others at the dealership made the overall experience worth much more than I ended up paying for. Would not hesitate to return there again for another vehicle.

cagifrpol

May 22, 2015

Nathan was the person who greeted us at the door. We were interested in buying 2011 4Runner that was on the lot and even though we had done our homework, he was very helpful and informative. Told us everything about the car. Nathan really took care of us at every stage of the process. After we decided to buy the car he ordered us an extra key for the car at no additional price. Overall, we had a great experience at this dealership and Nathan was a very knowledgeable and kind salesman. We truly couldn't have been happier with the level of service Nathan provided. We would highly recommend Nathan and will be reaching out to him for any future car purchases.

Gkauke1979

May 19, 2015

We traded in our Toyota Highlander for a Sienna to have more room after having our second child. We worked with Nathan as our salesperson and he was great! Very friendly, no pressure, knowledgable about the vehicle and made the whole transaction seamless. I would highly recommend this dealership and their sales staff is wonderful!

Shelplus3

May 19, 2015

I recently traded in my 2013 Honda CR-V for a Toyota Sienna because I am expecting twins ( and have another child already). My experience with Wellesley Toyota and with both Natgan and John ( sales mgr) was fantastic. They spent time finding the exact car I wanted and then were honest and fair about the money they gave me for my trade in as well as the price of the Sienna. I would highly recommend them and this dealership.

jebisemiju

May 5, 2015

I purchased my first car from Wellesley Toyota 10 years ago and my second car this year - great purchase and service experience both times - highly recommend!

WJJ

Apr 24, 2015

Purchased Sequoia several weeks ago. Initially made contact via car search with several dealers. Al Javid was sales person who was comfortable and responsive to deal with. He even suggested a way to have leather seats which were not available on model I wanted, we did do leather and very pleased with end product. Al provided info in an open clear fashion, we made the deal in a couple of hours at the dealership.I'd recommend Al Javid and would welcome dealing with him on my next car purchase.Dealership was clean and current all others we dealt with were friendly and professional.One item I would like more info on are their service contracts.

SiennaDriver

Apr 12, 2015

I just bought a used Sienna from Wellesley Toyota and my husband and I will never go to another dealership to buy a car again, even though we live 2 hours away in Western Mass!! Nathan is the most helpful, friendly, straight forward salesman I have ever met. Everyone we worked with throughout the process was professional and extremely accommodating to help us find the car our family needed, at a price we could afford. It was a seamless, stress free purchase, and I will recommend them to everyone I know. Thank you Nathan, Shaun, and Steve! We love our Sienna!!

Multi-Car Family

Apr 5, 2015

We have purchased and serviced multiple Toyota vehicles over the past decade from Wellesley Toyota and I cannot recommend the organization highly enough. Whether servicing an existing Toyota or looking to purchase a new or used Toyota, this is the place to do business. You cannot beat the friendly, civilized and family-like atmosphere of Wellesley Toyota. Martin Hansberry has been our salesperson for the last several purchases and true to the general experience of this dealership, you will find Martin to be honest, dependable and straight-forward. Martin is our go-to-guy when it comes to purchasing vehicles. I cannot recommend him enough!

Blackstarr617

Apr 2, 2015

My wife and I recently purchased a gorgeous black Avalon and Nathan was the best salesman ive ever had, thorough,honest, kind and very friendly. If your looking for a car ask for him!!! My family and I want to thank him for all his efforts on our purchase its the car ive always wanted!! Thanks Nate and the whole crew at Wellesley Toyota.

calebtheplumber

Apr 1, 2015

I purchased a new Tacoma from Wellesley Toyota a week ago. I have to say, I've been to many dealerships in the past and my experience at this one was well above and beyond. They were extremely professional, polite, and listened to me (doesn't happen often). They worked very hard to try and make the deal work for me, and made sure it was something I was comfortable with. I would recommend them to anyone.

vokivon

Apr 1, 2015

I got a lease on SCION IQ on March 31. I visited several dealerships to make a decision on a car, but there is no comparison with what I came across at Wellesley Toyota. All sales managers are so helpful, patient and experienced. Very polite and friendly. I can tell their goal is to make a customer happy, they try to satisfy all your needs and expectation. Extremely honest managers.Especially I want to say thank you sooooo much for JOHN MANSOUR and NATHAN INGRAM.

Wonder

Mar 28, 2015

My son bought a used Highlander there; my daughter, a plug-in Prius. Each time I was at Wellesley Toyota, I was tremendously impressed with the "vibe" of the place. The sales manager, Chris Davey, runs a great operation. Unlike in most dealerships, where you're immediately approached by a sales person, and then ultimately he/she has to disappear and check with the sales manager, you start with the sales manager. (At least that's what happened when I was there.) He then helps you pick the car(s) to drive and assigns you a young "product specialist" to assist you on the test drive. They are very well trained/informed and don't try to "sell" you anything. They genuinely want to know how YOU feel, what YOU want to know, what YOUR concerns are, etc.The overall experience: this is the kind of environment you would create if you were in the car business. You walk in the door and are greeted by Connie, who couldn't be nicer, more friendly and welcoming. The showroom is bright, modern, clean and comfortable. They don't treat you like a customer, more like a friend who's trying to help a friend make the right decision. In other words, no pressure. You really get the feeling that "these people are going to take good care of me."

kcm27

Mar 23, 2015

I traded in a lease a few months early and started a new lease via a quick, efficient, stress-free transaction. Their model of working directly with the sales manager is great; it removed a substantial amount of stress/tension from the negotiation process. Between test driving the car and finalizating the deal took 2 hours. I leased the car I wanted and am happy with the price. Pick up was smooth as well. It took about 1.5 hours where most of it was spent with the product expert. At my request, he explained all attributes of the car; set up my phones, etc. Overall, a very positive experience. If my next car is a Toyota, I'll return to this dealer.

Suman

Mar 22, 2015

I lease the Toyota camry from the Wellesley.The staff helped us deciding to purchase the new car.They gave us many options.FInally we decided the best suitable mode of payment.At the time of collecting the new car they pick up from Watertown up to the Wellesley as per our request as we had to take the public transportation ,they help us to reach there which was great.They clearly brief about the function of the car .

BCUNNIFF

Mar 12, 2015

Traded in my older car and purchased a newer Highlander a few months back. Worked with Jason who could not have done more to make the whole experience painless and to get me in the car I wanted at the right price! They truly understand great customer service and providing the best prices to go along with it. Long overdue thanks!Brian C.

PaulF

Mar 10, 2015

We just bought a 2011 Prius from John and can't say enough about his professionalism and follow through on everything. Anthony too, was a big help. We now have two Prius' from Wellesley . Toyota. Great cars, great service as well.

MattyV

Feb 2, 2015

From the time I stepped foot into Wellesley Toyota to the time I walked out I felt like a part of their family. The welcome I received was so warm and friendly I wanted to go back outside and walk in again. This gentleman was all about me and my family and what I really wanted and needed. Thank you Anthony Cordeiro for all your help!!!

corebing

Jan 26, 2015

I was looking to trade in my used highlander for a newer year and visited many dealerships. I knew when I called and set up an appointment to come in and met with Tony that I was at the right place. He is honest down to earth, funny and will really work with you to get you the car you are looking for at the rught price. I'm loving my new highlander and feel like I found a dealership I can trust and a new friend. (Hi Tony!!) thanks so much!!

Kbert

Jan 21, 2015

Before I purchased this car, I knew I wanted a Toyota Camry but couldn't get myself to start the shopping process because its such a pain. I also get skeptical of car dealerships because of being a woman. My friend had just leased from this dealership and said she had an awesome experience and that I should check it out. She was right. This is the best car buying experience I've ever had. The car salesman and everyone on his team treated me with the most respect possible and never once did I feel like I was being hassled. I got a great deal on my car and the process was painless. The experience was so easy and smooth that I didn't want to shop anywhere else and have told me friends looking for a new car to head to this dealership. I know I'll be doing business with them again. They are amazing!

KLSWMS

Oct 13, 2014

I recently leased a new Highlander from Wellesley Toyota although I went in thinking I would buy pre-owned. John M. (from pre-owned) was very patient explaining all things to consider and what would be the smartest choice for me. As a single mother who had never purchased a car on my own before I was afraid due to my lack of knowledge about cars and financing. With John and Nathan I always felt respected. I asked a lot of questions (some several times) and they were always patient with me. I came and went several times and there was never any pressure. I wasn't bombarded with calls at home. I love my new car and I am so thankful I went the direction I went. I highly recommend Wellesley Toyota. This was my third Highlander from Wellesley Toyota and I couldn't imagine going anywhere else. The service department has always been great!

Billb1023

Aug 19, 2014

We bought a 2011 Acura RDX from John Mansour. He took the very best care of us, our trade and the pricing in the Acura

CypressPearl

Jun 21, 2014

I have a lovely new used Toyota Highlander in my driveway today and it is because of the wonderful and patient car consultant, Nathan Ingram at Wellesley Toyota. After 2001 Honda Odyssey died at the end of April I began the quest for the perfect used car, that would fill all my needs and not break the bank. This search ended up being a 7 week odyssey!! I knew I was done with a minivan but I had no idea what I did want. Nathan joined me early on in my search. Wellesley Toyota had been recommended to me and Nathan was the lucky fellow who asked if he could help me. I was first interested in the Rav4, so we drove one of those. They also had Scions at the dealership and so I tried one of those. All the time Nathan is answering all of my questions. Not finding the car I needed, my quest took me to other dealerships and different brands of cars, still looking for a vehicle that was going to fill all my needs. At many of these car establishments I was not treated very nicely, some laughed at me, some scolded me and some even mocked me for my desire to try different cars so I could figure out which car was right for me. During this time I told people that I would love to buy a car from Nathan as he was one of the few salesmen who showed me respect and listened to what I had to say. A few weeks later I went back to Nathan and tried another car then went home to access. After about a month I had figured out that I wanted a Toyota Highlander, it is a safe car, has a third row and has a max. cargo area of 94 cubic feet!!!! It also comes as a hybrid and they had a used hybrid highlander at Wellesley so I called Nathan. Around Wellesley Nathan and I drove, and I liked the car but even a used hybrid has a steep price tag. So yet again I thank Nathan and head on my way. Then last week I saw online that Wellesley Toyota had a used Highlander with everything I had been looking for (not hybrid but I had already let that one go). Once again I emailed Nathan and set up a test drive, and this was the car!!!! During all of the negotiations and paperwork, Nathan helped me feel full informed which was such a blessing as this was a huge purchase. Never once did I ever feel like Nathan was frustrated or discontented working with me, and I can't say that for many of the other salesmen that I worked with. Since I spent 7 weeks out and about in the world of used cars, I feel confident to say that Nathan Ingram is a wonderful person to buy a car from!! He made this exhausting and daunting experience a joy and I am SO happy with my new cypress green Highlander!! Thank you Nathan, Shaun and Wellesley Toyota! peace

Sandy12345

Mar 22, 2014

I found the vehicle I was looking for on line, a white 2011 Toyota Camry at Wellesley Toyota. This was a little distance for me but I am so glad that I made the trip and that I purchased my vehicle from them, they made the whole process so easy and everyone was friendly and easy to talk with. When I called I spoke with Alens constant, he was so helpful and he set up an appointment for me. When I got there he had the car ready for me to take a test drive. On the test drive Alens took the time to explain all the features on the car, he was very knowledgeable and was able to answer all my questions. Being a used vehicle there were a few things that I was concerned about. Alens addressed all my concerns and made sure that all the items were taken care of to my satisfaction. I was introduced to Shaun Fisher and he was also very helpful, we discussed the price and also a trade- in value for my car. I needed some time to think about this purchase so I was able to put a refundable deposit until I made my final decision. I was introduced to John Mansour who handle the financing, I told him what I wanted for an interest rate and he was able to get me a better rate than I had asked for, now that's going above and beyond. Everyone there did exactly that, they went above and beyond! Great customer service and very friendly. Calls were always returned and everyone followed through as they said they would. I am so happy with my car and I can honestly say I would recommend Wellesley Toyota to all my family and friends. A great big shout out to Allens, Shaun and John, thank you for your time and for a great experience in the purchase of my new vehicle.

jchesley18

Mar 19, 2014

Alens was pleasant to work with; the customer service met above expectations. Our time was limited, due to our 15-month old and a busy work/life balance, he recognized our need to: maximize car viewing, expedite decision making and limit our trips to Wellesley Toyota. On his own accord, Alens brought a vehicle from another dealership, and had all three cars ready for a test drive upon our arrival. One of the cars (2011 Subaru Outback, Limited), which we ended up buying, was of particular interest. We were able to put down a 100% refundable deposit, confirming the car would be present several days after it was found, because our schedule did not permit an immediate visit.Haggling over the ultimate vehicle price and trade-in value of our old Subaru, could have gone a little faster; however, after the price was determined, financing was a breeze (thanks Shaun Fisher). The paid service to have Toyota manage plates transfer and overall DMV paperwork was worth the cost. I was contacted when the registration was received and the dealership completed the inspection for free. At the same time, they completed a free detail of the car and got us extra keys. The kid's play space was appreciated: a clean environment where my baby could be curious and interactive without bothering other customers.Having never bought a car from a dealership before, I was pleasantly surprised with the entire staff at Wellesley Toyota and hope to return in the future.Johanna Chesley

EArnold2013

Mar 13, 2014

I purchased a 2011 Toyota Sienna AWD Limited. The price was very fair and the vehicle was exactly as described online and through email. The dealer told me it was in one accident, had some minor dings/chips in the paint, but overall was in excellent shape. They got me a better finance rate than I could get through my own credit union, and fixed a few minor things that needed to be done. While it was being repaired, they provided me with a loaner vehicle which made my life a lot easier. Kevin was great, Shaun Fisher helped me with the financing and he was excellent as well. Service did a great job with the minor repairs and I have to say it was one of the most pleasant buying experiences I have had. I had bought two previous vehicles at Acton Toyota of Littleton, had great buying experiences there, but they did not have the used Sienna I was looking for. I was nervous about going to another dealer, but Toyota of Wellesley is right up there with Acton Toyota in my book now...you can't go wrong at either dealer.

car_shopper_12

Mar 4, 2014

First let me say that we did not end up purchasing a vehicle from Wellsely Toyota. However, I would recommend anyone who wants a Toyota to visit this dealership. They use a new model to handle car sales and we found this to be a breath of fresh air. The way it was explained to us was Martin was our salesman, finance advisor and manager all rolled into one. He would never leave to talk to anyone else when negotiating and would not need to have us waiting for someone to free up to do the finance portion. In fact, he wouldn't even take us out for a test drive, a product specialist (Wesley) would do that for us and explain the vehicle. We already knew what type of vehicle we wanted, but they didn't have any on the lot, except one that was just sold. Wesley took us over to the sold lot to look at the inside of the car and see all the options available on that trim. When we got back inside, Martin found a vehicle that was incoming that fit all our needs. He showed us the MSRP and the invoice price. I showed him a quote I got from one other dealer and asked if he could match it, which he could not. He lowered the price as much as he could, and it was still more than what the other dealer was offering. We even tried to have him throw in a few extras and we'd take the deal right then and there to offset the price difference, but there wasn't much more he could do. We liked not only the location (closer to home) of this dealership but also how they approached their business, but in the end money talks and we ended up going with the other dealership. I have to say that I did like their service area as well, so while we did get a vehicle from another location, we will probably bring the car in for maintenance here.I would highly recommend anyone looking at Toyota to give this dealership a try. No pressure, no slimy salesmen, but a very pleasant experience, even though we didn't purchase from here.

jendla

Feb 28, 2014

The customer service at wellesley Toyota was excelent, the sales person Nathan Ingram was very helpful, curteous and professional.I would recommend them to anyone looking for a good car and great customer service.

PatzFan

Feb 20, 2014

I could not have had a better car buying experience than my recent Toyota purchase from Ellen Traganos of Wellesley Toyota. I was out kicking tires one day, looking for a used car for my son who had just passed his driving test. Rather than head out to walk the lot, Ellen made sure she understood exactly what I wanted and quickly honed in on my concerns about my son's safety in winter driving as well as the potential for maintenance issues when buying a used vehicle. She zeroed in on the RAV4 which features AWD and then located one that still had 21 months and 23,000 miles remaining on it's of bumper-to-bumper warranty. To sweeten the pot, the vehicle had 9 months and 11,000 miles of Toyota Care - their free maintenance program - so I will not have any expenses for scheduled maintenance for nearly a year! Ellen & I quickly came together on a very competitive price and - in less than an hour - I had made one of my easiest vehicle purchases.We picked up the car a few days later and it runs like a charm - I'll be shocked if I ever need the bumper-to-bumper warranty but it is sure comforting to know it's there. More important, I can not say how relieved I have been knowing that my son has AWD as he drives off into another of the multiple snowstorms we have had this past month.Great job Ellen!

Bnichols80

Feb 18, 2014

This was my first time buying a used car and Jason and Shaun made it so easy! They were helpful in finding just the right car for me and walked me through the process. They were generous with their time and knowledge.

SamanthaH18

Feb 18, 2014

On Saturday 2/26/2014, I bought my first car from Toyota of Wellesley. I was apprehensive going on my own to buy my first car as some of my experiences with other dealers were less than comfortable. My experience at this dealership, Toyota of Wellesley, exceeded my expectations on the quality of customer service that I received. Both John and Nathan were very professional, knowledgeable and treated me with great respect. I brought my dad to get his input on the final decision and he was so impressed with their follow up to details, that he has ordered a car from them as well. After I had purchased the car, the level of service has been just as impressive. Nathan took time and went through all the features of the car with me and my dad. He took his time in making sure that I knew how to work everything and that all my questions were answered. For my first time buying a car, I have to say that my overall experience couldn't have gone any smoother. Great place to buy a car and really excellent customer service.

spleiby

Feb 16, 2014

I am from Ohio and recently purchased a car from this dealer. I am amazed at how smoothly the transaction went, thanks to John Mansour and Ellen. They were more helpful and cordial than any of the many dealers I have ever dealt with. There were no salesmanship games. The transaction was very straightforward.

Rleising

Feb 15, 2014

I was very pleased with our recent experience purchasing a used Sienna from Wellesley Toyota. The salesman, Jason Crede, was very friendly, treated us with respect, and spent the time to explain the features of different vehicles, as well as the particulars of the car we ultimately picked. I thought we got a very fair deal on both the new vehicle and our trade-in and overall it was a very positive experience (which I hadn't been expecting). Also important, things were accomplished in a very efficient manner, so I didn't have to spend a lot of time waiting around. Based on this experience I highly recommend this dealership.

mandf

Feb 13, 2014

Our experience at Wellesley Toyota was topnotch from beginning to end, including the lovely woman who greeted us, Connie to the knowledgeable and helpful salesperson , Jason to the other gentleman, Shaun, who dealt with all the paperwork. They were all very professional and friendly and we accomplished our goal of getting a good (lightly) used Rav4 very efficiently. And its been snowing ever since we made the purchase. Thank you, all! Frank and Martha

LD_2001

Feb 12, 2014

I was very apprehensive about buying another car. It has been over 12 years since I bought my last car so I was not looking forward to all of the typical wheeling and dealing that usually takes place. Was I ever surprised to find out how the times have changed! The atmosphere at Wellesley Toyota was very relaxed and friendly! I had an idea of what I was looking for and lucky for me they had the car I was interested in. Nathan was very knowledgeable and never hesitated to explain every aspect of the car. After a very successful test drive, I pretty much knew the car was a keeper. Once back at the dealership, it was a simple as 1-2-3 and you're done! The whole process was quick and painless...wish I could say the same about the root canal I had the next day! Anyway, the salespeople and the dealership were great and I would strongly suggest that you make a stop in to Wellesley Toyota to get your next car!

MAH7711

Feb 11, 2014

I stepped into the viewing room at Welleslley Totoya and felt very welcomed. The staff and workers there were very helpful and answered all of my needs. I had my daughter with me and she was able to play in the kids room while my husband was looking at the cars. They were extremely nice and very accommodating!!

miguel callau

Feb 5, 2014

Exelent costumer service and friendly environment . kept me well inform on the car , good pricing. Thanks john mansour for your support I really appreciate it ! .

Ashleigh615

Feb 3, 2014

John and his team made the experience of purchasing a car easy and stress-free! They were friendly, easy to work with and answered all my questions. Won't go anywhere else!!

Billb7183

Feb 3, 2014

John Mansour handled everything with my camry purchase perfectly. He kept me informed regarding financing options as well as the features of the car. I plan to buy my fiance a car within the next few months and it will certainly be from John Mansour and Wellesley Toyota.

Toyota car

Feb 3, 2014

In Wellesley Toyota, Everyone there is friendly and helpful. They made everything easy for me. Will definitely be back and recommend it to family and friends

rscallas

Jan 30, 2014

Alena constant is an excellent sales rep. Within an hour of phoning for a visit I was the proud owner of a 2006 Solara convertible. When I had the service department check out a minor issue, he followed up to ensure that everything was working perfectly. When I had to register the car in Middletown, RI, he and a driver drove the car down from Wellesley to Middletown, saving me several hours of driving. It could not have been more efficient. I am equally impressed with service department - fast, efficient, and customer oriented. I very much appreciate the great service from Kip, Eddie, and Vanessa. It is actually worth the hour plus drive from Middletown to Wellesley just to get the great service. Wellesley Toyota deserves their five star rating. Warm regards, Rich Callas

retiree2009

Dec 5, 2013

Having purchased my wife's Matrix here 5 1/2 years ago, Wellesley Toyota was the natural choice when it came time to get a new ride of my own. Hours of online research confirmed my decision to purchase a Scion Xb, and upon entering the showroom, what to my wondering eyes should appear but a gleaming Xb 5 speed. Having cut my teeth on a standard waaaaaaaaay back in the late 50's, I could never in good conscience spring for an automatic.Alens Constant made the entire process flow seamlessly, and I later marveled that it took less time to purchase a new vehicle than go grocery shopping! When the time came to finalize things, Shaun Fisher picked up where Alens left off, and the dream team experience continued.The immense good will these guys created spilled over & resulted in my sister in law purchasing a twin to mine (but with an automatic) one week later. I would happily extend a 6 star rating, but the scale only goes to 5....!! Many thanks for a stress free transaction. You guys ROCK...!!Dave Martin

dk4521

Nov 22, 2013

We visited this showroom after we found couple of interesting Rav4 on cars.com. I was looking for a used Toyota Rav4 2011 with low-mileage with this dealer. Over all experience at the showroom was very good with Alens. He let us test drive several of them. The nice aspect was that he let us drive by ourselves and bring the car back when we were done. We tested the vehicle on city and highway roads and found the one we liked. We put the car on hold with a small deposit and completed the formalities couple of days later. Little hassle compared to high pressure dealerships where they try to eek every little bit out of your pocket. In all a nice experience and we recommend working with Alens. He is friendly, has a pleasant demeanor and seems knowledgeable. Toyota Wellesley is a good dealership to work with.

GabriellaBasYosef

Nov 5, 2013

I went to Wellesley Toyota to purchase a used Prius. Alens was a fantastic resource; he answered all of my questions and gave me three lessons on driving a Prius. He promptly returned my phone calls which is just one example of his excellent customer service. I felt very comfortable working with Alens and I highly recommend him and Wellesley Toyota! A+++++++

azeezhere

Oct 6, 2013

I visited this showroom after my research in autotrader.com & cars.com. I was looking for a Toyota Rav4 2011 with low-mileage with was with this dealer. Over all experience at the showroom was excellent. The vehicle was ready for test drive with all relevent documents with the executive. I visited late in evening that too before the closing time but Mr. John M (Sales Maneger, Preowned cars) stayed back to share the details on the warranty, other aspects and prepare the Purchase Agreement so that I can complete the rest formalities the very next day. Nathan provided the complete details of the vehicle, test drive assistance and if any scratches etc. very clearly and also helped in assisting me with few insurance providers so that the process can be completed in time. Will be getting the vehicle after the title/registration etc. Overall, was a good experience to provide business to Wellesley Toyota (Nathan/John M from pre-owned cars department).

Moey1

Jul 29, 2013

Chris Davey is excellent to work with. As a single female, I have not had the best experiences dealing with cars (sales or service). I leased a car from Chris Davey last month and he is by far the BEST! I visited a few other dealerships and never felt comfortable or fully trusted that the salesmen offering deals that were best for me. In fact, Chris Davey offered a package that was so much cheaper for the same car than any of the other dealers I spoke with Chris was so easy to work with! He really knows everything about leasing and buying. I was not sure if I should buy the car I was leasing at the end of my lease, buy a new car, or if I should lease a new car. Chris carefully and patiently explained the new lease, advantages of buying my car, buying a new car, or leasing a new car and never pushed me one way or the other. When asked, he told me what he thought was best for me and carefully explained why. He answered all the questions I had and never grew impatient with me. He told me to take my time until I knew what I wanted to do. He told me that I could extend my leave for up to six months if I needed more time to decided what I wanted to do. I looked at a few different models and he ran numbers for me on each model I looked at. Again he was informative patient, kind, and caring. He truly wanted me to do what was best for me. He offered me the best deal (I got quotes from other dealerships for the same car). He gave me his cell number in case I needed to reach him with any questions. I had many questions and again he was so patient, professional and courteous. He never called me to push me into anything. I did lease a new car and am very happy that I did. I will go back and work with Chris again and highly recommend his to anyone looking to purchase. He is honest, very knowledgeable, kind, professional, and truly cares about what is best for the customer. Additionally, you will probably get the best deal from Chris!

dogfacex

Jul 23, 2013

I highly recommend Wellesley Toyota after recently purchasing a new car from them. My car buying experience was great right from the start. I found a new Prius-C on their website that I was interested in, so I requested a quote online. I worked with Internet Salesman Corey Clement by email and he was very friendly and easy to communicate with. I met with Internet Sales Manager Josh Cohen at the dealership, and found him very pleasant to work with as well. I never felt pressured into anything and they did not use sales "tactics" that I have encountered at other dealerships. The whole process went smoothly and I did not have to sit around waiting at all, as I have at other dealerships. Product Specialist Cody accompanied me on the test drive and explained all the features on the car and how to operate them. He is very friendly, knowledgable, and a wicked cool guy! Lastly, I worked with Chris Davey on the financing and he helped me through the application process. He briefly mentioned some extras that could be purchased but did not try to talk me into anything when I declined. I was treated as a valued customer by every staff member and am very pleased with my experience.

radman1234

Jul 10, 2013

Took vehicle in for factory recall service and was given estimate for suggested repairs of over $3000 on car beyond free factory recall.Was told there was no charge for loaner and when declined to have them do the service was told I had to pay for free loaner or my vehicle would not be released.I was told by service representative that the dealership was there to make a profit not give out free rentals.Finally asked Toyota national customer service to investigate

bostonG

Jun 12, 2013

I went in to test drive a pre-owned Rav4, they had the best online selection and I was still in the research phase of my buying and wanted to see if I liked the Rav4. Shaun spent a good deal of time showing me cars and explaining the differences between the different options/styles. In the end I decided to deposit on a very new but pre-owned car pending the finance approval because I thought (having not really researched Rav4s extensively) the car was a great deal. One quick search on cars.com revealed I could get a brand new car with no miles for just a few hundred over the pre-owned price.I called the dealership and asked if they could lower the price on the car I was depositing on or at least throw in something extra and they said they could not but understood my reasoning for cancelling the deal if I could get a new one for so little money. They promised to refund my deposit which had been made via credit card immediately. A few days later when it still wasn't showing up in my account I called my bank who had no record of the return, called the dealership was told they had processed it, called the bank again. On day 4 my bank told me there was no way a refund had been processed, once again I called the dealership and was told it had been done. I called my bank and had to file a claims dispute. Suddenly the dealership called back and said they needed the whole card number to process a refund. So on day 5 it finally was credited back to my account. It just seemed a bit dishonest to tell me on day 1 you were processing my refund and 4 days later admit you needed the credit card. This turned me off from even considering this dealership beyond an initial price request on the new model. Could it have been an honest mistake they didn't run the card back on Day 1? Maybe, but after repeated calls for the next 4 days they stuck to the story which by then they must have known wasn't true.I did however find the sales people to be very knowledgable about Toyotas and otherwise fair to deal with.

RedHairedJess

Mar 11, 2013

I am so happy with my new-to-me black 2010 Corolla LE! I had been searching on the internet for great low mileage cars and came across this Corolla with only 21,000 miles. I thought that this was going to be too good to be true and gave Wellesley Toyota a call about its availability. Shaun Fisher answered the phone. He told me it was available and gave me information about the car; where had it been, what condition it's in, any accidents, etc.I have very bad credit and Shaun was able to get me approved at a relatively low interest rate. When I came to sign my paperwork and pick up the car, it looked wonderful - clean and ready to go! I'm so happy with my experience at Wellesley Toyota. Just ask for Shaun!

richardemorse

Jan 18, 2013

Overall great experience with the team at Wellesley Toyota. They delivered as promised and that is why this is my 6th Toyota, all bought at Wellesley. Their new facility is hands-down nicest I have been in.

cmpy

Jan 17, 2013

My husband and I had a wonderful experience in purchasing our new car thanks to Nathan and Shaun. They were very attentive to our questions and needs and were terrific problem solvers. In 2012 we bought a new 2011 XLE Camry. After purchase Nathan brought us to the service department to introduce us and to schedule a date for the car's first check up. He has been very available for all our questions and responds immediately.We can't say enough about Nathan and Shaun and, therefore, Wellesley Toyota. We look forward to many years of business with this dealership.

eliseb

Dec 9, 2012

Ken Chou, sales representative, and product specialists, Cote and Sumner (sorry I did not catch their last names!), were always proactive in providing me with clear and thorough information and ensuring that I was completely comfortable with their answers. When clarification was needed, they always responded patiently and clearly. All three of them made the deal for a new car seamless and easy, taking care of all of the logistics for me. I felt comfortable calling and emailing Ken with any further questions, and Ken always replied quickly. I actually will look forward to my 6 month car maintenance appointment because Wellesley Toyota has a wonderful, efficient, and humane set-up for service.

Alino

Dec 7, 2012

I strongly recommend this Dealer. From day one they took excellent care of my wife and I givind us all the different options we have according to our budget. They work with us to find what car could fit with our needs and financial possibilities. After about a week of searching they finally got the right car for us with the price meeting our request. I thank Kevin for his friendliness, patience and honesty. I think Kevin's attitude and honesty motivated my wife and I so much that we finally bought the car and we do love the car. Thanks also to the Manager Shaun Fisher for his support and the good deal.

Toyo6

Dec 5, 2012

Just purchased our 6th vehicle from Wellesley Toyota since 2000. The sales experience with Kevin Kielty is so easy that we do not even shop anywhere else when we're in the market for a vehicle. Fair price, honest, helpful sales person, excellent customer service, and we feel valued as repeat customers. We live a stone's throw away from another major Toyota dealer on the Auto Mile, and we drive all the way to Wellesley Toyota for everything because the experience is so civilized! Keep up the excellent work.

tfls

Dec 4, 2012

This is the second Scion I have bought at Toyota of Wellesley. They always have the best price, are really friendly, and make everything very simple. Ted was very patient and explained everything to my understanding. This time around they even beat my bank's interest rate. I never thought I'd have the dealer organize a loan for me. But they had the best deal.

sharris117

Nov 4, 2012

This was my third car. I like Toyota of Wellesley because they really make you feel like you are part of their family. I have visited other dealerships and I just felt uncomfortable in trying to get a deal that I could live with. The repair dept is very important to me.Toyota of Wellesley, I felt was open and honest. Reliability is extremely important to me. I gave my first Toyota I bought at Toyota of Wellesley, to my young daughter who travels all over the USA, The second Toyota I bought I gave to my wife and finally the third Toyota I bought from Toyota of Wellesle was for me!!!. Ken Zhao my sales person was perfect in every way . He has a bright future with Toyota of Wellesley. I have had many experiences with a variety of car dealers Toyota of Wellesley was the best

jacckkjoe

Oct 1, 2012

This is my first time to buy a new car from dealership and I only once bought a used from private owner. So I did a lot of homework to avoid scam from bad dealership. I was open to buy any car model such as forester, Rav 4 or CR-v, as long as I can find a good dealer. So I sent a lot of e-mail out and visited several dealerships around my area. And I was very disappointed and wasted a lot of time until I received e-mail from Josh who distinguished himself from the others by clearly listing the details of the quote including the price, options in detail, and other fees. And each time he wrote me back, all our former emails were attached and you know nothing was hidden. There were also no switching and bait games played as I experienced from other dealers. Josh was very patient and answered all my questions I want to know. After a few emails we finished negotiation. Joshs communication with me was clear, direct, no hide, no switch and no bait. The price was just a little higher than others.So, on Saturday morning I visited Wellesley Toyota dealership and test-drove a new Rav 4 with Jamie who is very friendly and helpful. After then I met Larry who was in charge of paper work. I knew this was the most important part of the buying process and most of the tricks could be played. I was glad that my experience told me that Larry is very knowledgeable, patient, sophisticated,and smart. For instance, first he approved the price which I negotiated with Josh before, then asked me if I need extend warranty and I said no, then he never mentioned again. He asked me what I would like to have. I was interested in some security systems but I do not know some details and he explained it to me and told me if I was still not sure, I could call him back next day to decide. I was really appreciated that Larry did not push me to buy anything I did not want. He offered me what I really wanted. At the end I ordered security system for my new car by my own decision. He is a real outstanding business man and it was a pleasure doing business with him. Before I visited dealerships I have already decided to have auto loan from credit union instead of from dealership to avoid complications. But Larrys work style changed my minds. So, first I told Larry I wanted to have my auto loan from credit union and Larry told me no problem and the car price wont change. Then I thought Larry was the guy I could trust so I asked Larry I would consider using the auto loan form this dealership if interest rate was acceptable and no change after all purchase papers was signed. Shortly we agreed on the interest rate and I was happy because it also saved my time. Larry told me this rate wont change if I signed the financial paper works. During the paper signing process, I asked Larry a lot of questions on contract because I did not want to sign with questions. Larry never complained, he took a lot of time with me.On Monday afternoon Larry told me I can pick up my new car now. Next day morning I picked up my new car and met Cote who also did a great job by showing me all the detailed function of the car. He was a very knowledgeable and experienced guy that you can rely one. I still can not believe that only 2 business days all set, so quick and easy.I really want to thank all you guys at Wellesley dealership to help me in this buying process, especially Josh and Larry who made a new car buy process so easy and smooth. And I would never be afraid of a buying new car if all dealerships are the same as Wellesley Toyota. I visited a lot of dealership from beginning of August, and my experience told me that Wellesley Toyota-Scion dealership is the best one so far. If somebody is still looking for an excellent dealership, you definitely should check this dealership out.

jkmaclean

Sep 28, 2012

This was the best service I've received at a dealership, by far. Chris has been unbelievably helpful and I continue to ask for him every time I need an oil change or any other service. Recently I went in to have a wheel bearing replaced and Chris greeted me as soon as I walked out of the car. He explained to me the timeframe it would take and kept me updated on the progress as I waited in their amazing new quiet room. He followed up with me a few days later to make sure everything was going well and I was pleased with the results. Not only was I pleased with the service, but also the price we were able to negotiate. It was far better than what I would have received going anywhere else. That type of quality service and customer relations from a dealership is few and far between. I would definitely recommend and continue to bring my business to Toyota of Wellesley and, specifically, Chris Massaro.

ngibbs

Sep 16, 2012

Jessica was incredibly helpful, she explained everything about the car I was interested in. She helped make the process fast and easy and it was a great experience buying a car from her.

mchristofaro

Sep 14, 2012

Brandon was extremely knowledgeable on both my trade-in (Jeep Wrangler) and the new Camry I was looking at. Throughout the entire process, Brandon answered my questions fully, listened carefully to my needs, and in the end gave me the exact car I wanted at a price I was extremely happy with. I would absolutely recommend that my friends and family go to Brandon if they are interested in a new vehicle. In the end, I have zero complaints.

toyotashopper0015

Sep 9, 2012

I liked Larry (and I really liked the receptionist), but some of the first words out of Chris's mouth overstated the car's MPG. Since we no longer had a car when the dealership was ready to do the paperwork, we arranged to have someone stop by our home to complete it. This never happened, and I ended up traveling several hours by bus and foot to get to the dealership.

e.rox

Jul 30, 2012

It was 100 degrees, I was stuck in traffic, and my car's air conditioner decided to die. What timing!!Fortunately, Toyota of Wellesley made the situation MUCH less stressful than most other car issues I've had. Everybody I dealt with, from the first person who took my keys, to the nice gentleman who gave me a ride after dropping my car off, to the service manager Chris were extremely professional, honest, and helpful. My car ended up needing a significant amount of attention (it's 8 years old), and every step of the way was explained to me in detail. No surprises here! And I was never "pressured" into anything I didn't need, which is so refreshing! Overall it was an extremely positive experience.

Eric Swanson

Jul 24, 2012

I have had the kind of Service experiences with Chris Massaro that just make the day better. My first encounter with him was when he tackled a series of minor, thankless, and (for another person, perhaps) irritating requests I had, regarding outstanding "extras" from my new car purchase. He relentlessly pursued the items I needed, as if his very life depended on getting them. It was tremendously helpful to have things just "taken care of" by Chris. This has developed into a pattern with him; I bring him one problem or another and he cheerfully, competently, and quickly just makes the trouble disappear, as if by magic.My most recent trip to Chris was to get my Scion XD mended after being struck from the rear by another driver. He set me up with a rental at a rate that worked for my insurance company, handled all paperwork seamlessly, and even faxed some extra paperwork to the insurer after I bungled the attempt. A real hero!I actually look forward to seeing Chris, now. It says much about a Service representative, for a customer to look forward to taking their vehicle into "the shop." I have encountered very few people in my working life who combine Chris' mixture of willingness, intelligence, consistency, warmth, and pure competence. I recommend him highly and without any reservation or qualifications. He is simply doing a stellar job!

chris1745

Jul 18, 2012

Jessica was great. She made our buying experience quick and painless. She knew all about the car we were interested in, and had everything ready when we came to pick it up.We loved Wellesley Toyota & we love our FJ Cruiser as well.Thanks Jessica

guzzauto

Jul 18, 2012

I recently stopped in to Toyota of Wellesley for my 45k service on a Corolla. I have never serviced my car there before, but I was in the area and I had been staring at the "check engine" light for about 2000 miles so I pulled into the service bay without a reservation. They had friendly staff in the drive-in bay that asked what I was there for and directed me into the service office. Everything in the building seemed brand new and very clean. Chris Massaro handled my paperwork and was very pleasant and professional. I was worried that the service was going to take a long time but since I was going to wait for my car, Chris said he would try squeeze me in. I also mentioned that a previous dealership I had service my car told me about 10k miles ago that I would need to change my tires soon, so I asked him to have them checked well in case I needed to get new ones. The whole check-in process was very quick and Chris then directed me to the customer waiting room, another clean and new area with a huge flat-screen tv, free coffee, and cushy chairs. Periodically throughout the service, Chris would come in and just give me a heads-up as to the progress of my car. When it was all done, Chris came and got me, told me everything was fine and that my tires were definitely good for another 5k-10k miles and I shouldn't even worry about it until the fall. I spent a good 10 minutes asking him about different tires he likes, ones that he has seen people have issues with, etc. He was extremely helpful and more than willing to spend the time to answer my questions, even though after his advice I wouldn't be looking to buy new tires until October-ish. He even went back into the shop and asked a tire distributor that happened to be there at the time about some of the tires that I had researched before. When I was done talking to Chris about tires, I got in my car which was exactly as it was when I pulled in...no mess, no paper, no smudges. A week later, I cut a turn short and gouged the sidewall of my front right tire on a curb...I was worried about it so I brought it back over to Wellesley. Chris looked at it and said it was fine and that, considering I was kind of strapped for cash and I was planning on buying a whole new set of tires in a few months, I should just move the front tire to the back (which he had a tech do for free right there on the spot!!!) in case it did blowout...this way I wouldn't lose control of the vehicle. Overall, I was extremely pleased with my experience. Chris was helpful, knowledgeable, and very considerate. I will definitely continue to use them for service going forward.

lmhnoto

Jul 18, 2012

I recently brought my Toyota Sequoia in for service on my brakes and had the pleasure of meeting and dealing with Chris Massaro. Not only was Chris effective in getting my car serviced quickly and properly, but he was kind, friendly, professional and considerate of the fact that we have 4 young children and needed our vehicle back quickly and in good repair. The next time I had the pleasure of seeing Chris was when my navigation unit was in disrepair. Again, Chris was friendly and professional - going out of his way to make sure that my children and I were comfortably seated in the waiting room / child care play area while our navigation unit was attended to. My experience at Toyota of Wellesley was made a pleasant one by the wonderful customer service provided by Chris Massaro and the service department. Thank You Toyota of Wellesley!

jayessfox

Jul 12, 2012

On June 28, I brought my 2007 Camry to the dealership to check out a possible tire problem. What I got from Mr. McParland was a checklist indicating a total of $3,500 of repairs (a leaking strut, leaking timing cover, leaking steering rack).None of these items appeared on the checklist on my previous visit to Wellesley Toyota.I took the car to an independent mechanic whom I had used in the past and we put the car on a lift and looked. There was only minor, normal seepage from one strut and from the steering rack; the timing cover was fine.Good-bye to Toyota and its shabby products and dishonest dealers! My new sedan is on my driveway and it's NOT a Toyota!!!

lmikus

Jun 21, 2012

So often, too often, one hears horror stories about car dealerships: the hard sell, trumped up service charges, delays and callous service with little regard as to the clients needs. Nothing could be farther from those experiences at Wellesley Toyota Service. In the twelve years I have been a client of the service department, I have never been disappointed by the professional care my car has received, the relationship the staff has built with me, and the transparency with which the team has always discussed my cars needs and the price point of each thing to be done to my car.Last night, in the middle of this heat wave, my cars air conditioning went down. Completely. I called Wellesley Toyota hoping that at some point in the near future they would be able to fit me in. Well, its 10:30 the next morning, and I am home with a fully functioning, ice-cold-blasting air conditioner.Before I left Wellesley Toyota, I asked Eric Graf, the Service Department Director, for places online I could write to let others know what wonderful service I had received. After my second request he turned over this website so that I could let others know just how fabulous his service department is. Its clear that Eric and his team treat every client with the same level of attention. Im not even sure that Eric realizes how special this level of service is and how rarely one encounters this level of exemplary service in the day-to-day world. As I sat waiting for my car, I watched as Eric and his team of consultants conferred with clients. (I should also mention that they have a quiet room as well as a large room with a television for patrons who prefer to wait with entertainment.) The tone is upbeat, and while the department is busy, it never feels rushed or harried.Some may refer to my car as old; I prefer to think of my aging Rav4 as vintage. In the last couple of years it has needed some work, mostly unplanned. Each time I call, Eric has been incredibly accommodating, fitting me in, including the time a speeding driver on Watertown Street in Newton yanked the driver-side door off its hinges. He has never made me feel rushed or as if I am inconveniencing him. Rather, he has always taken his time explaining my options so that I am clear what my choices are before I decide how to proceed. I find that Eric is always the voice of reason encouraging me to try the least expensive option when sometimes I am tempted to just plunge ahead. This willingness to work with me has built such trust that I have complete faith in what he says. What a wonderful way to feel about the person who is caring for your car!While Eric has been terrific in addressing my emergency needs, I should also point out that I have been equally satisfied with my routine care. I happen to love my RAV4, as it is the older model and I would like to keep it as long as I can. Eric and I discussed what the car would need to keep it safe and viable. His assessment was clear and I now have a plan for the next year, as I begin to think about replacing the RAV.Eric is the consummate professional. It is clear that he has set the tone for his entire department. Clients are treated with respect, and even as Wellesley Toyota continues to grow, Eric has not lost the sense of family that has set his service department apart from other dealerships.Thanks, Eric, for making car care and repair a pleasure!

crupprecht

Apr 23, 2012

Met with Chris Davey in our search for a used car. Chris walked us through the various options, really listened. He showed a number of options and was very patient with us. We had a 3 month old baby with us (and all the gear), and was not phased while we buckled car seat in, loaded up the stroller, and test drove the cars. At the end of the ordeal, he ran numbers when we asked him to (not when he wanted to close the deal), and then was not only understanding, but encouraging when we wanted the night to sleep on it. Even after we were sold on a price and financing option he found us a better rate. Always responsive and helpful over the phone we hope we can work with him again.

lindsleyjr

Apr 11, 2012

I recently was shopping for the new Prius c in a seller's market, due to low availability and good demand. I found as a salesperson Alens Constant to be very pleasant and informative without taking up unnecessary time. Price negotiation was done in a courteous and collaborative manner that left me quite satisfied, especially as being in a seller's market. After striking a deal I met with Courtney Shick, the finance officer, to complete the sale. He, too, was pleasant and courteous, offering me the expectable options and accessories. However he kept the pitch to the informative basics and was quite understanding and accepting of my decisions. Alens then took the time to help me empty my trade-in and set up the new car, going over all the detailed info I needed. All-in-all a great purchasing experience.Jim Lindsley

AdamJ2012

Mar 30, 2012

While purchasing my new 2012 Toyota Tundra I made a couple of additional service related requests. I wanted different tires (provided by me) to be mounted and balanced as well as Rhino Lining. Chris Massaro was all over making sure this got done in a timely manner as well as keeping me posted on the progress. I appreciate with attention to detail and professionalism! Thanks again, Chris. Looking forward to dealing with you for all my service needs!

jsacca

Feb 28, 2012

This dealership provides exceptional service and is extremely accommodating. The sales rep Martin Hansberry went above and beyond to satisfy all our needs. Example, the Toyota I turned in had a trailer hitch that needed to be put onto our new 2012 Highlander. He made an appointment to have that taken care of and gave me a loaner for the day. That's unheard of today; they simply don't cut back on customer service at Wellesley Toyota in any area. We never felt pressured by Martin to make any quick decisions, no back and forth negotiating, a smooth and painless experience.

Bmcguire

Feb 26, 2012

Our recent car buying experience was fantastic! It was an easy, stressless transaction that we would recommend to anyone. Our Sales person was named Martin Hansberry. Martin was informed, friendly and very easy to work with. He made a stressful, difficult experience quick and easy. We will definitely go back to Toyota of Wellesley and use Martin for our next car.

richardwellesley

Feb 25, 2012

Jessica was very professional and took her time explaining every detail of the Prius .The buying process was as pleasant.I would very highly recommend her .Sincerely,Richard D. Foote

Travel117

Feb 23, 2012

I was recently contacted by Shaun Miller, Sales Manager of Wellesley Toyota with an opportunity to return my leased 2010 V6 Camry SE for a brand new 2012 V6 Camry SE at a very attractive deal. Although I still had another ten months on my Toyota lease, I couldn't pass up the deal. Upon arrival at Wellesley Toyota I was greeted by Martin Hansberry, one of their sales associates. What impressed me more than the new car was the fact that Martin took the time to provide me with a wealth of information in a very relaxed, unpressured environment that should be the envy of dealers everywhere! Having checked other dealerships, I must admit that it was very refreshing having Martin help me. Unlike sales reps at other dealerships, where all they want to do is hard pressure you to buy and spend hours haggling over price, Martin made the entire process enjoyable. I'll bet you don't hear that often from customers. Wellesley Toyota should be proud to have sales representatives like Martin. He is definitely a great asset to Toyota and Wellesley Toyota. In fact, I plan to refer a friend looking for a new car to Martin in the near future.

jwolff23

Feb 22, 2012

As you know, buying a new car can be a hassle. This is now my second car that I purchased new from Wellesley Toyota. What I like about the sales staff and buying experience is the direct approach to the negotiations.The sales person that I worked with Jason Crede was upfront, honest and worked to get me the best possible deal in order to make the sale. He is truly passionate about cars and knowledgeable about the products that he sells. The dealership offered me fair value for my trade in and negotiated a fair deal on all included accessories and extended warranties.Jason is a pleasure to work with and my car was ready on schedule with everything in it as expected. He was even excited for us when we picked up the car! If you are going to buy a car I highly recommend looking up Jason at Wellesley Toyota. You could not ask for a better car buying experience!In addition, their service department is great too.

rick724

Feb 8, 2012

Josh,got me a very fair price on the car I wanted and had everything ready when I got there.The pick up of the car and paper was handle by Martin Hansberry who also did an outstanding job

babyaligators

Feb 7, 2012

I recently bought a 2010 Matrix at this dealership. Often buying a car is scary and stressful, but Jason made it such a pleasant experience. He was so helpful and friendly! I never felt as if I were being "taken for a ride." I'm so happy with the car! I HIGHLY recommend Wellesley Toyata and, if you can, ask for Jason Crede!

cappy1950

Feb 1, 2012

Great overall experience. No pressure. Let me make up my own mind. Best price I had received overall. Nathan very personable and able to answer all questions I had before making my purchase.

W Walker

Jan 19, 2012

I bought my car at Wellesley Toyota and wouldn't go anywhere else for a new car. The guys in the Service Department are very helpful and professional, and they tell you the truth about what needs to be done and what it will cost. Yesterday I worked with Chris, and I was really nervous because the check engine light was on in the car. The repair was covered under warranty and Chris couldn't have been more kind or helpful. Wellesley Toyota ROCKS!

ambyrd

Jan 11, 2012

We thoroughly enjoyed our experience at Toyota of Wellesley - it was very personalized and laid back. This was our first brand new car purchase and we were very impressed! Everyone at the dealership was very friendly and nice, never rushed us, and made sure we understood our new vehicle before leaving the lot. I would recommend them to anyone, and look forward to having our car serviced there. Their customer service is top notch!

jmcmurrich

Jan 9, 2012

Flavio was very lowkey - not pushy at all. We welcomed this in a car salesman. We got the price we had been prepared to pay, so were satisfied with that. The car was ready at the arranged time and all questions were answered.

jayessfox

Jan 8, 2012

It was a shock to find such honest and skillful people at Wellesley Toyota, after being frustrated by dishonesty and incompetence at three other Toyota dealerships. Other dealers wanted to sell me a canister, a $500-$600 repair, when all my car needed was a reflash to shut off my "check engine" light which has been on for more than three years.Nick, on a recent visit, advised me not to perform service I thought I needed and instead told me what the car did in fact need, thus making sure that the money I spent was well spent.In addition, they are always polite and respectful, unlike staff at another dealer in the route 128 area and another on the MA/NH border, which repeatedly did not perform service for which they were paid.Despite my unhappiness with Toyota, I would consider the purchase of another because of the professionalism and honesty of Nick and Sean and the staff at Wellesley Toyota.

ctesta

Jan 7, 2012

I did not find the stereotypical salesman at Wellesley. I entered the dealership a bit intimidated, I was buying my first new car and had been in my last car for 11 years. Andrew Crede greeted my daughter & I. He was genuinely friendly, straightforward and great at explaining everything. He was not pushy and made us feel comfortable. I went to one other dealership in Framingham and DID find stereotypical salesmen there, I left there knowing I would go back and buy from Andrew. I met a few other employees at Wellesley Toyota and found them to be down to earth. I give kudos to the Management, they seem to have a great team. I'll recommend this dealership to all!! Thanks Andrew for making this stress free for me!

jontepper

Jan 5, 2012

Just a quick note on my delightful customer experiencelast month, when I had my 2010 Prius in for its 15,000 mile service. Iwas helped by Chris Massaro, who gave me red-carpet treatment fromstart to finish. Chris answered all my questions about my car,cheerfully called for a shuttle driver to take me back toNewton while my car was serviced, and offered to get me a shuttle backto the dealership when the service was complete. He even helpedidentify the reason for a front-end rattle that has defied diagnosisfor months.

bethw

Dec 29, 2011

I had the best experience at Toyota of Wellesley than any other car buying experience that I have. Jason and Jessica were knowledgeable, helpful, friendly and honest!I highly recommend Toyota of Wellesley.

paulatishel

Dec 21, 2011

I am a returning customer, having purchased a Yaris in 2009. I enjoy the personal service of this dealership and found that the salesperson, Flavio, was friendly, respectful and not at all pushy. He was patient and allowed me to go at my own pace in choosing a car, looking at a few cars over and over. Jason the manager was helpful in reviewing the quotes for prices both on my trade-in and also the desired car and was able to give me a better deal than originally quoted. Most especially, I appreciated the fact that there was no demand or push to buy anything, but an opportunity to go at my own pace and buy what I wanted when I wanted it.

listdl

Dec 20, 2011

Everyone was very friendly at the dealership. This is our 5th purchase of a Toyota and the 3rd from this dealership. Everything went very smoothly and efficiently.We are very happy with purchases we have made.The finance manager was wonderful - he remembered us from our previous purchases and made the purchase very easy.

brittegreen

Dec 18, 2011

Jessica was helpful and willing to work with us throughout the entire process of buying our Toyota Venza. She was very knowledgeable of the car and its features and was able to answer any questions we had regarding the vehicle. She was welcoming and able to work with us to ensure the price of the vehicle fit our budget. The process of buying a car was fun and simple because of the informative staff. We were excited to purchase our first car as a married couple and look forward to many years of driving our Venza. Thank you for your help!

krishnakumar.nk

Dec 18, 2011

It was a wonderful experience to do business with Wellesley Toyota. Myself and my friend went to get used Toyota car.The sales person Adam was so generous and helpful. He really helped us to find a perfect car which would fit us. We got two cars- Toyota corolla and Toyota Camry and it really turned out well.Thanks,Krishnakumar

Baxter7274

Dec 15, 2011

This is our 4th Toyota purchased from Toyota of Wellesley and they continue to exceed our expectations. They are the definition of professional. It is a stress and pressure-free experience and the team is completely up-front about the entire process. We have also had our vehicles services at Toyota of Wellesley and have been more than happy with the timeliness, quality of work, and courtesy they exhibit.

Angela McGill

Dec 13, 2011

Recently I purchased a new Rav 4 at Wellesley Toyota. The sales people that I dealt with were Jason and Jessica. They were extremely professional, very pleasant and so so easy to deal with. I would highly recommend them to family and friends. Nothing was to much trouble for them and it made the decision to puchase the Jeep very easy. They deserve a 5 rating. Sincerly, Angela McGill.

thaschig

Nov 12, 2011

They offered an excellent price on a used vehicle I was looking at. I thought it was too good to be true but it turned out to just be a great deal! I was very happy with the vehicle, price, and Martin was super to work with. Professional, easy to work with...a smooth, quick, process.

Laraine Hines

Nov 10, 2011

The overall experience at this dealership was a very pleasent one. The salesman I worked with Martin Hansberry was very professional, moved the process along very quickly and has made himself available to answer all my questions after the sale was compleated. I would highly recommend this dealership.

andrewst

Oct 31, 2011

Awesome job all around! I bought my vehicle, a used 2010 Tundra, out of state. Wellesley did a great job of advertising the vehicle on line and submitting excellent pictures, as I was unable to view the truck in person. The sales staff was very courteous and professional.

peddada

Oct 31, 2011

The best experience in purchse of a Car. Martin is the best sales consultant I have ever met. He understood our requirements and helped us choose the right car which fitted the needs of the family. Actually we shopped around quite a few dealers and decided to go with Wellesley since we felt Martin was sincere and understood our requirements best. Once we decided to the model the rest was handled with great finesse. Overall a great experience and anyone looking for car should visit this dealership and if possible look for Martin. the other folks finance and reception were also very warm and extremely helpful. Strongly recommend Martin and Toyota wllesley!!

mikeymaranello

Oct 28, 2011

Chris was great to work with. He gave me a fair price for my trade in and then gave me a great price on the car i purchased. The dealership was friendly, clean and very STRAIGHT FOWARD. No sales talk or phoniness. Thank you Chris- I will be sure to recommend you to my friends and family. Thanks, Mike

Mom of 2 Hockey Players

Oct 25, 2011

Jason and Shaun were a huge help in returning my leased vehicle and putting me into a 2012 Highlander. I knew what I wanted and they were able to have the exact vehicle on hand. They worked around our busy schedule and made sure that the process was easy. This is the second lease and third Toyota that we have gotten from Toyota of Wellesley. Highly recommend both of them and the dealership.

iiinodwonsiii

Oct 20, 2011

After a few disappointing visits to some New England dealerships, I ended up at Wellesley Toyota- Scion and was greatly impressed. I called ahead and talked to Adam Levasseur. He quickly had an list of inventory vehicles that matched my description. When I arrived the vehicle I was interested was ready for a test ride with all the history and paper work. Adam was extremely professional and kind. He presented all the necessary information methodically and carefully. I felt extremely comfortable and was excited to purchase a new vehicle from Wellesley Toyota (where at other dealerships this was not the case). I was very impressed with the quality and condition of the pre-owned vehicle I test drove and quickly purchased the Toyota Tacoma thereafter. Working with the sales rep., Courtney, in regards to financing after-wards was extremely painless and quick. I would Strongly recommend this dealership to others based on:QUALITY OF EMPLOYEES QUALITY OF PRODUCTSCUSTOMER SERVICE

country5386

Oct 19, 2011

I never filled out any of these comments before, but I had such a good experience working with Wellesley Toyota sales person Chris Davey.Buying a car for me has always been put on the back burner because I never believe in anyone. I can honestly say for the first time ever I was impressed with my sales person. I felt he took the time with me always went out of his way to make sure I got what I was looking for. He did alot of research, always pleasant and very knowledgeable I actually bought the car and not only am I happy with it, but Im not stressed. Thank you Mr Chris Davey for a wonderful experience, I will be back again for Sure.

James Tartari

Oct 19, 2011

I was impressed with the facility, the friendliness of the people, and their expertise. Jessica was most helpful, looking into my requirements, offering suggestions, and knowledgeable about all aspects of the vehicle in which I was interested. The entire process went very smoothly.

ldrayer

Oct 19, 2011

Friendly, attentive, and good customer service. Would recommend to friends and family. Nice and efficient staff. East fianancing. No pressure. Honest. Good facilities. No hassel. Good selection of vehicles and options

decaen

Oct 14, 2011

I visited three other dealerships in the Boston area before comming here. This dealership was by far the best. The sales consultant Alens was in no hurry to sell me something and overall his approach was a "no pressure" style. When it came to price, they were very reasonable. They respected the fact that I did a little homework and were will to settle for a below invoice price. The management was also very respectfull when it came time to iron-out the details. It I would do it all over again, I would have Toyota of Wellesley first.

RSummers

Oct 12, 2011

Andrew Crede was very helpful in selling me my used Toyota Corolla. I originally went in to look at a VW, but he had me test drive the Corolla and it ended up being a great fit. As a first-time buyer, I appreciated Andrew's relaxed approach and his willingness to explain the process. He was friendly and knowledgable, and he didn't pressure me.

myrnamac

Oct 6, 2011

My recent experience with Wellesley Toyota was excellent. James in service was most helpful in helping me determine that my 98 Rav was on its way out. Sean worked with me and referred me to Andrew. Andrew is an excellent salesman and guided me throughout the process, and I purchased an 09 Rav which I love. Sean and Andrew arean asset to the organization. This is my 3rd auto purchase at this dealer and I haveexcellent service there as well.

fun173

Oct 5, 2011

I went to Toyota of Wellesley to look at Scions. I met with the gentlemen Adam LeVasseur and he showed my father and I the Scions. After deciding we liked the tC we decided to take it for a test drive. They let us keep it out a bit longer so I could go show it to my mom. When we went back we were thoroughly impressed with the car and happy with the friendliness of the dealership. We went home and thought about it for a week. We decided to order the Rs 7.0 tC. I called Adam back and we then went in and ordered the car. There was no hassle and it was a nice easy sale. because it was a special edition car it was supposed to take around 5 weeks to get there. But it showed up in about 3 weeks and I was ecstatic. Adam was very helpful and responded to all of my E-mails, (props to Adam because I was asking a lot in the e-mails). I also has Lo-jack and a spoiler installed. I even changed the color of the spoiler 3 days before I was to take delivery of the car and they accommodated me on that. Toyota of Wellesley Also got me #41 out of #2200. That is a very low number for the release series. The car has been great so far and I love driving it around. The whole process could have not been easier and I would gladly buy another car from Toyota of Wellesley. They were also very knowledgeable about the car which was something that surprised me. Other dealerships I went to barley knew anything about the tC but Toyota of Wellesley knew it all! They are also building a new, state of the art service center which will be nice to have. if you are looking to buy a Scion or Toyota, look no further, Toyota of Wellesley is the place to go!

meredithbrosen

Oct 5, 2011

I found the experience pleasant, not high powered, professional, and overall a great experience shopping there. Everyone was friendly, informative, and I would recommend them highly to anyone I know.

Shademan136

Oct 5, 2011

I was very happy with the service I received from Alens at Wellesley Toyota.... Couldn't have been any friendlier.... I have been looking for particular vehicle for long time and couldn't believe the quality and condition, and the price was right! My overall experience was better than expected... Let's just say that it's nice to know that there are still Dealers around that will go that extra mile to make you happy.

LMason

Sep 24, 2011

I am one happy driver of a new Corolla S purchased at Wellesley Toyota in Massachusetts. I recently made an appointment at another Toyota dealership located in Norwood but the salesman left me sitting in the lounge for almost an hour. I got up and took my business to Wellesley Toyota where I was treated with flat out superb service by Adam LeVasseur. He spent time going over several cars I wanted to look at and when I did test drives on three vehicles he expertly addressed the different features of each car for me. I will definitely recommend Adam to family and friends when they are in the market for a new or used Toyota. He was extraordinary!My last car, a 2000 Camry, gave me flawless performance. I know my new Corolla S is going to be every bit as reliable. When I came back to the dealership for the inspection sticker I was met by Jason Crede, sales manager, who took the time to hear any questions I might still have. He talked about the Toyota Care benefit and he made it clear that any future questions or maintenance needs would be given top priority at this dealership. You just can't do better than Wellesley Toyota. No big surprise that they are ranked number one in the state. They really knock themselves out to maintain that status. They deserve it.Best,L. Mason

AWong

Sep 22, 2011

Everyone was very friendly and honest. They were not the usual pushy car sales people. We were very happy to come and go as we felt necessary. They did not "hold us hostage" as some dealerships do. Even the President of Ko Autogroup said hello and spoke with us as if we were friends and did not just meet for the first time. This was one of the best auto buying experiences we've had. Alens is the best. He continues to gone above and beyond even after the sale was completed. The entire group from start to finish has been so accomodating too.The only one small little detail is that it is not the best place for children to accompany you, as some other dealerships have a child-friendly area, this one currently does not.

jimnose

Sep 20, 2011

This was the easiest and best time we had buying a car in our forty years of experience in car buying. First, we did our research online to find out a fair price for our 2011 Highlander. We got some prices over the internet and we answered back that all were higher than what we were thinking. Josh got back to us pretty quickly and asked us what exactly we were looking for. He found us a vehicle that had a few more extras than what we were looking for but close to our target price. Close enough that we agreed to look at the car. We made an appointment to look over the car. When we got there we spoke to Chris, the floor salesman, who showed us the vehicle and explained every nook and cranny about the car. He was thoroughly knowledgeable and answered every question we had. He even helped us to program our phones to the Bluetooth when we picked up the car. We talked to Courtney, the business manager, about different options for the car: warranties, protective coatings. Due to the computers and electronics in the car, we were interested in getting an extended warranty and purchased it at a price we were comfortable with. The car was delivered by the time they said it would be ready. They already scheduled our first check up for us. There was never any pressure tactics to buy anything we didnt want or any changes made to anything we discussed. Thanks to Josh, Chris, and Courtney for all their help with purchasing our new Highlander.

Robin Brennan

Sep 18, 2011

My experience at wellesley toyota was excellent.Shawn Fisher and Jessica Czyryca were so helpful to me.The car they helped me chose is awsome I love it The price was excellent.They were curtious and everything was quick I didnt have to wait everything went smooth.I will recommend them to everyone.

robsokoloff

Sep 6, 2011

This is my second Toyota I purchased from this dealership. From the purchase process to getting my vehicles serviced Ill only buy a car at Toyota of Wellesley!

lynne1203

Sep 5, 2011

Over all a very pleasant experience from the sales and finance departments. I was shopping at several different dealerships for a 2011 Camry LE. On the recommendation of a friend who had previously bought from this dealership I included Wellesley Toyota in my research. I appreciated the professional, knowledgeable,friendly sales assistance communication I had with Shaun. From the start he was courteous, and answered all my questions (without the pushy attitude I had at another dealership) even when I told him I was looking at other places, and went at first just to see what cars were available at their establishment. I was treated respectfully by all the staff there each time I visited. Once I had negotiated a price I was satisfied with, and made the decision to buy I was assisted by Alents, who also was very professional, friendly and helpful in the paperwork process.I highly recommend this dealership.

Sequoia2011

Sep 5, 2011

After 10 happy years in a Toyota Sequoia, we were ready for the new model. We visited Wellesley Toyota last week to take a look. We were greeted by Michael Ahern who showed us the 2011's left on the lot. Mike is a thoughtful, no pressure salesman who was quite helpful. After a successful test drive, we asked Mike for a sense of the type of deals that Wellesley Toyota would offer. Mike invited his sales manager, Jason Crede to join us. Jason gave us Wellesley Toyota's best quote, eliminating the need for excessive haggling. On subsequent visits to see the Sequoias with our children, we appreciated the team approach as we were assisted by Martin Hansberry, Jason and Michael on different occasions. All were knowledgable, courteous and helpful in a low pressure way. After a few days, we bought the car with a good deal and drove off the lot, very satisfied customers. Thanks to Mike, Jason and Martin at Wellesley Toyota!

WendyRobin

Aug 28, 2011

I shopped at 3 Toyota dealers in the area looking for a newish used Corolla. Not only did Wellesley Toyota have the best car in terms of price and condition, but the experience was much nicer than at the other 2 dealers. No pressure, just very helpful service every step of the way.

New2011Camry

Aug 27, 2011

My experiences at Toyota of Wellesley are always good. The people you deal with are very friendly and personable and I don't feel pressured. I bought my last car there in 1994(!) and my mother bought her new car there several years ago. She lives nearby, so she also use their service department and thinks very highly of them, as well. So, when it was finally time for me to buy a new car, I was happy to take my business back to them.Adam Levasseur, the sales consultant, and Shaun Fisher, the sales manager, made the entire car-buying process very easy. On my first visit during my lunch hour from work, Adam gave me a complete "tour" of the car, inside and out, before going on a test drive. When I decided to leave a down payment, the costs were all broken out for me to see, and the paperwork was simple and efficient, making it easy for me to get back to office in a reasonable amount of time. Because I was selling my old car through a private sale instead of trading it in and I needed transportation to the dealership in order to take delivery on the new car, they even arranged to have Adam pick me up. In this hectic world, that's real customer service!If you're in the market for a Toyota, I highly recommend Toyota of Wellesley.

4runnerKF

Aug 26, 2011

Very knowledgeable, friendly staff and little pressure to buy. They won't waste your time, everything from test drive to signing the papers was handled with urgency and respect to my time. Their first offer beat Herb Toyota of Boston by a long shot and I was able to negotiate even lower to get well within my price range. Car was not as clean as I would have expected upon delivery, however I was able to pick it up within 24 hours of putting down a deposit, so I can't complain. My girlfriend purchased a vehicle from this dealership 6 months prior to my purchase and her vehicle was delivered spotless and detailed. I would highly recommend Jessica and Chris (who we dealt with when my GF purchased her car) and wouldn't go anywhere else but Toyota of Wellesley.

Rsully

Aug 22, 2011

Having had a bad experience buying a new car,I was not looking forward to doing it again.One of the dealerships I went to prior to going to Toyota of Wellesley had a difficult time just telling me the price of one of their vehicles.The experience at Toyota of Wellesley was outstanding. Everyone had my interest in mind. They truly cared and created a win-win situation.Their service department is also great. I highly recommend them to anyone interested in buying a car.

stephagha

Aug 19, 2011

To say that I had a great experience at Wellesley Toyota would be a grand understatement. From the moment I stepped foot into Wellesley Toyota I was treated with the highest level of customer service. I am extremely selective when it comes to making any big purchase; I visited 4 other dealerships before Wellesley and left with a pit in my stomach each time; I dealt with the same sleazy sales tactics any consumer hates. But at Wellesley Toyota they operate on a much different level; Jason was friendly, Smart, well dressed, and knew so much about the cars. He didn't pressure me to make any commitments; I never thought I'd enjoy shopping for a car this much. Needless to say I decided to buy the Toyota Matrix I was looking at online, and they gave me a great price for it! When I came back to sign all the papers I dealt with Shaun, the sales manager, who was also extremely friendly; he came and greeted me right away. The signing process was super easy and efficient. Thanks Jason and Shaun!I also had the privilege to meet Mr. Ko on my way out; he is such a nice man. He asked me how my experience was and if there was anything else he can do to make me happy... I'd like to see Boch greeting his customers this way!I drove away in my new Matrix and I knew that I made a great decision. I love my new car and definitely plan on going back to Wellesley for my next car. I truly recommend Wellesley Toyota to anyone.

kbryne

Aug 10, 2011

Mike was professional, knowledgeable, sensitive, direct and friendly. This was the best car buying expereince I have ever had! The sales manager, Sean, was supportive, and equally as helpful - I would recommend Wellesley Toyota to anyone looking for a new or used vehicle.

WL

Aug 5, 2011

I had a great experience at Toyota of Wellesley! As a young, single woman looking to buy a car, I had been apprehensive about visiting dealerships since I had heard horror stories of high-pressure salespeople and unseemly sales tactics. Before going to Toyota of Wellesley, I had visited several other dealerships in the area where I was either ignored or met with dishonest salespeople. Then I read the positive reviews of Toyota of Wellesley online and decided to visit and am so glad I did. The reviews don't lie! I am extremely pleased at the service I received at Toyota of Wellesley from the first moment I walked into the dealership to the moment when I drove off in my "new to me" 2010 Toyota Corolla! There is a relaxed, no-pressure atmosphere at this dealership and they treat their customers with respect.I arrived at the dealership a few minutes before they were scheduled to open, hoping to do some browsing, but also with the specific car I wanted in mind. I was met by Chris Davey, who inquired about which used car I was looking for. I said that I was looking for a Toyota Corolla LE in either silver or gray. We went into his office to look at some options. There were a few that were available and we went to the lot to take a look at them. I decided to test drive a silver Toyota Corolla. I liked the car but said that I would be back because I wanted to show the car to my mother. Chris offered to let me drive the Corolla by myself to my mother's house to let her see it. I was impressed by the level of trust the dealer gives to its customers.We returned to the dealership a few hours later and discussed the price. After some discussion (but no pressure), they honored the internet ad price where I initially found the car, which was $1000 less than the price listed on the dealer's website. All in all, I feel I got the car for a fair price, including my trade-in. And I was even able to pick up my car the next day! I'm very happy with everyone I dealt with at this dealership, from the salesperson, to the manager, to the finance person. At no point did I feel uncomfortable or pressured. I came back a few days later for my scheduled state inspection, and that process was fast and easy - I was in and out in about 10 minutes. Another reviewer mentioned the quality of the used cars at this dealership, and I have to agree. This dealership has better quality used cars than most, many of them in in excellent, nearly-new condition with very low miles.For those who dread the thought of stepping into a dealership, I highly recommend Toyota of Wellesley for a no-hassle, enjoyable car shopping experience. I will definitely be recommending Toyota of Wellesley to my friends and family, and I will be back!

SihamHarrington

Aug 3, 2011

I went to Wellesley Toyota to test drive a few new cars. When I walked into the showroom I was greeted by Jason Creede with a wonderful smile and "How may we help you". Jason had Andrew take me out on numerous drives, which Andrew was very informative on all the new features. I left with catologs/prices on all the cars that I drove that day... I was never pressured to make a purchase. Andrew called me a few days later. Asked if I was still interesed in the Venza that I fell in love with, which I was.When I returned to Wellesley Toyota I felt like everyone was very professional and caring like family and they gave me an offer I couldn't refuse.I am very happy with my new Toyota Venza and I am recommending Wellesley Toyota to all that will listen..Thank you.

timdriver

Jul 30, 2011

This was the most favorable car buying experience I have ever had. Martin was a professional through and through. Knew his stuff. No hard selling. Just facts. Easy process. No hitches. Such a breath of fresh air after my last experience five years ago at another local dealer. I will go back to this dealership again.

paul_hill

Jul 23, 2011

Knowledgeable and low key. Willing to negotiate. Very responsive to special requests. Clean showroom. Managers accessible and friendly. Convenient location. Should have a water cooler in Sales for customers but we got water anyway.

avalon2010

Jul 12, 2011

I contacted Toyota of Wellesley after my wife and I saw a used 2010 Toyota Avalon of interest advertised on AutoTrader.com. Since we live in East Peoria, IL (1100+ miles from Wellesley), we asked many questions concerning the Avalon. Sales Manager Shaun Fisher addressed all questions with detail, and we agreeded on a purchase price.We flew to Boston. Alens Constant met us, and assisted with the delivery of our Avalon. Our new car was "as described" by Shaun. Shaun & Alens were "true auto professionals". Everyone we met at the dealership made it a great car buying experience.Tom & BonnieEast Peoria, IL

mby6145

Jul 9, 2011

We just bought a new corolla. It's the second new car we've bought from Wellesley Toyota. It was a pleasure to work with our salesperson, Mike Ahearn. He answered all our questions and listened to what we wanted. We were interested in some after-market options for the car, so Mike did a lot of research for us. He spent a lot of time with us when we picked up the car and explained all the car's features. Wellesley Toyota took care of all the registration and inspection requirements. It was a very easy process. All we had to do was pick up the car. We would highly recommend Wellesley Toyota.

bobgabe

Jul 6, 2011

Salesman Gibson (sorry I failed to get his last name) was great to work with. I has a very relaxed composure that made me feel very comfortable. The entire process of purchasing my car from the initial phone call to him right up to my driving away with my new car was a pleasure. The gentleman in the finance Dept. I believe his name is Mike was also a pleasure to work with. I would highly recommend to anyone interested in purchasing either a Scion or a Toyota to go to Wellesley Toyota.

lisadave

Jul 6, 2011

Gibson was very helpful. Very happy with purchase. Second used Toyota purchased at Wellesley Toyota. Would recommend dealership and Gibson to anyone looking for a good used Toyota.

AlistairStewart

Jun 28, 2011

We were thrilled by the experience with and service of Alens Constant at Wellesley Toyota for our recent purchase of a used Toyota Highlander. He and the other staff (especially the manager Shaun and Mike in the Financing department) made the process enjoyable and easy for us. We had been looking for a specific car (model, year, mileage etc.) for a few weeks with no luck at other dealerships, where we could only find base models with very high mileage. When we looked into Wellesley's inventory, we could easily see that their stock was of higher quality than the others. Specifically, they had more selection in cars with gently-used mileage with more luxury options. We knew that no-one else had the quality of car selection that Wellesley had, and upon test driving our first car there and realizing the outward appeal was engine-deep, our car search quickly came to an end. Perhaps its due to the used auto purchaser, or due to the other Wellesley Toyota customers treating their cars with respect (when they intend to trade-in/lease), and perhaps its both. Alens was excellent throughout the process and especially after the car was purchased, when he and Shaun took great care and time to go through each of the many features of the car to ensure that we understood their function and how to use them before we drove off. We feel like we have stepped into a higher quality business, with higher quality service & customers. We look forward to returning to Wellesley Toyota for future purchases, and we're confident that the same service is reflected department-wide and will gladly bring our car back for all of our future routine service needs. We owe it to Alens and Wellesley Toyota to provide them with as glowing a testimonial and as high and positive a recommendation as we can provide, as they really surpassed our expectations!Alistair and Lesley Stewart

goldfish1

Jun 20, 2011

The Sales Manager and Sales Consultant were both very helpful and knowledgeable. Their calm, easy-going manner made my car buying experience a pleasure. I recommended this dealership to one of my neighbors when she complimented me on my new (used)car.

William and Nathalie Kaufman

Jun 20, 2011

We have had an excellent experience. The sales, business, and service staff have been knowledgeable, courteous, and flexible.They were very responsive to our concerns.Ricardo S was our salesman and he explained everything to us and spent all the time we needed to feel comfortable in our new car.Thank you very much.

debbydavidoff

Jun 19, 2011

This is the third car that we have purchased from this dealership. All have been used cars. The owner buys used cars that are far superior to other dealerships as they are cleaner than the norm. They are virtually brand new!The sales staff, namely Alens Constant is a cut above the rest. He is soft-spoken and not your typical "used car salesman". He listens and offers suggestions without being overly "pushy". Toyota of Wellesley is not the cheapest dealership around but certainly not the most expensive and they are willing to work with you. They maintain their integrity which is rare in used car sales.We would most definitely purchase another car from this dealership and we hope that Alens continues to work at Ko Automotive Group.Debby and Jeff Davidoff

bnesse2001

Jun 18, 2011

This was the easiest, most honest, and most enjoyable vehicle buying experience I have ever had. It was a totally hassle free, no pressure sale. My family and I have bought a collective total of 12-13 vehicles over the years. As I have already alluded to, this experience was, by far, the best. No contest. Wellesley gave me its best price the first time around. No one else did. I had initially contacted 7-8 Toyota dealerships and asked them for a "no baloney, best price" bid on all my first contacts. Only Wellesley did this. There are at least 6-7 Toyota dealerships closer to my home than Wellesley, and to top it off, Wellesley did not even have the vehicle I wanted in stock, but yet gave me the best price, the Consumer Report's price, and no one there played games. I think you know what I mean by games. At 2-3 other Toyota dealerships there were people who were not totally truthful with me. That is a big turn off. I am not rich or even well off, but I will pay a higher cost for the vehicle if I know I am being told the truth. I can go on and on, but I think you now have the idea. Sincerely, Bernard Nesse

mjl1288

Jun 16, 2011

I would highly recommend Toyota of Wellesley. I leased my first car, a 2011 Toyota Camry a few months back with the help of Shaun and Adam. They walked me through the process every step of the way. They answered any questions I had. I love my new car. Thank you Toyota of Wellesley!!

bbb777

Jun 14, 2011

Shaun seemed to try his best to give us the best deal on the very new car we bought a few months ago. Just wanted to say thanks, Shaun!

fuzzy93

Jun 13, 2011

My wife and I had visited several Toyota Dealerships before visiting Wellesley.We had done some Intranet shopping so knew what was in the inventory. We were lucky enough to have Jessica as our main contact. She was very pleasant, extremely knowledgable and just the type of salesperson we hoped for. We also met and dealt with Jason, Michael and Shaun who like Jessica were not pushy and very helpful. All in all it was a great experience!

hingy9

Jun 13, 2011

The employees were very helpful and friendly here. Great customer service and support while purchasing my new Camery. They really were great in helping me decide which car was right for my family and I as well as my budget. The overall atmosphere at Wellesley Toyota is very welcoming. I highly recommend this dealership to anyone.

jphell

Jun 13, 2011

I was able to purchase a new Toyota Highlander within a week of starting the purchase process. Everyone that I dealt with at Toyota of Wellesley were extremely knowledge and just plane out decent.I can't speak highly enough about the process in general and the ability to work via e-mail and phone with absolute respect for everyone's time.

ajacques

Jun 10, 2011

Today I picked up my third Toyota from Wellesley Toyota. The sales and service staff there are always courteous, helpful and friendly. Josh responded very quickly to my e-mail request for a quote and arranged a test drive for me. Nathan spent a lot of time with me going over paperwork, options and tracking down the right car (a 2011 Corolla S). He was patient enough to redo the paperwork without complaint after I changed my mind on one of the options. Nathan was very low-key--no big sales pitch--and he has excellent customer service skills. The turnaround to get the car was very fast. Also pleasant to do business with is Courtney, who closed the paperwork and gave a very balanced explanation of the additional coverage available. I never felt pressured during the sales process and am very happy with the overall experience.I've always brought my cars in to be serviced there, as the service staff is very skilled, helpful and always find time to fit me into their busy schedule. They arrange rides to/from home or work and are conscientious yet practical about repairs.I highly recommend Wellesley Toyota for an excellent experience, both sales and service.

lonniew8

Jun 9, 2011

Everyone I encountered at this dealership was courtious, friendly and professional. No gimmicks, no games, just respect and helpful information to help me make the right decision for me.

nbrennan

Jun 9, 2011

Exceptional customer service. Even after a mishap, they quickly solved the problem. Friendly atmosphere. I forget I am even in a service dept. Plannig tocont service with Wellesley Toyota.

jocie

Jun 6, 2011

Everyone was super friendly and helpful. Michael A. was very responsive and patient while I test drove 2 cars twice. my 2007 Matrix looked (almost) like anew car after it's visit to the body shop and I am happy and satisfied with my new (used) car and with Wellesley Toyota. Have already recommended Wellesley Toyota to a friend who is looking. Thank you all

jkschnare

Jun 5, 2011

Toyota of Wellesley is awesome. From when I first contacted them about being interested in the car to the very end of the deal, Gibson and Shaun were extremely helpful and friendly people. They explained things to me that I wasn't to familiar with as this was my first car purchase and they did it in a genuinely nice way. They have also contacted me since I bought to see how the new ride is. I feel like I got an amazing price on my Mazda3 and I absolutely love my new car. I would recommend this dealership to all my friends and family.

Ediehurney6

Jun 3, 2011

I have bought four new Toyotas from Wellesley Toyota. However, this time I bought a used 2007 Highlander which is identical to the 2007 Highlander I bought new. I paid $2000.00 more at the time for the brand new Highlander plus it had a towing package included. Anyway, the used car I bought had not quite 22,000 miles on it, so I guess that is why it was the price it was. I am happy with it though. I especially like the service at Wellesley Toyota.

lsrry

Jun 3, 2011

We leased a new 2011 Scion XB.Professional transaction with attentative and responsive customer service which was needed because my wife and I changed our minds on color at the very last minute. Dealer was flexible and we got the car that we ultimately wanted.

ExoDemon

Jun 2, 2011

I spoke with Shaun quite a bit via e-mail, and he was helpful and provided a great price quote directly. I was trying to co-ordinate a day of test-drives down in Massachusetts (I'm from Maine), and Wellesley was the last one that I stopped at. I was glad I did; Alens was a great salesperson to work with, the price was very competitive, and the car is in excellent shape. Alens was even nice enough to pick me up from the train station when I came down a second time to complete the purchase and delivery of the car.

boudrot4

Jun 1, 2011

Jason Crede, Mike Ahern, and Mike K. in the fininance dept. were very helpfuland courteous. Their no pressure sales tactics made for a very pleasurable expierience. I look forward to dealing with them again. I would recommend them to my family and friends. Thank you, Jen and Ed Boudrot

bgoff

May 31, 2011

Prompt response to any concerns. Honesty about the vehicles. Knowledgeable about the vehicles. Vehicle prep very timely. And best of all, I didn't feel pressured, so even though this dealership is a significant distance from my hometown, i would definitely recommend it to others and return myself. BJ Goff

sdiamand

May 7, 2011

I had not been on a dealer's lot since 1995 having bought my most recent vehicles from private sellers. I was interested in an '08 Highlander, which very few private people were selling. I contacted several dealerships and visited 3. My best experience was at Wellesley. I visited them when I first started looking, but was not yet ready to buy and ultimately returned to purchase from them. I would echo others' comments about no pressure tactics, and just a ridiculously high level of customer service. There is truly a team approach to helping customers. Wellesley firmly believes in the price value of their pre-owned vehicles, so do your homework and know what you want to pay as you would with any dealer. There was only one Highlander I was interested in on their lot. Shaun worked hard with me to arrive at a deal and did everything necessary to make sure I was comfortable with my purchase. I wanted to have the car inspected by my own mechanic, but lived far away from Wellesley. Gibson drove it to my mechanic while I was at work, waited while it got checked out, and then drove it back to Wellesley. Because I was leaving on vacation, Wellesley held onto the car for me until I returned. They took care of all the paperwork and I returned a week later to have the car inspected and get it's sticker. All the while Gibson had been in contact with me to make sure everything was going smoothly. I was treated fairly and respectfully by everyone I encountered in the buying process. As with all car purchases, a visit with Mike in Finance is part of the process whether or not you are actually financing with them. Again no pressure here, but do your price research ahead of time if you are interested in value-added services like LoJac, extended warranties, or supplemental tire and wheel coverage, all of which will be offered to you when you are doing the paperwork with mike. All in all, it was a very positive experience and I would not hesitate to recommend this dealership.

klaugh33

May 5, 2011

We walked into the dealership on Easter simply to browse the selection and one car in particular that Gibson promptly returned an email to us about. We only went in to view the car, but ended up getting an excellent trade-in value on our current car and with the great service, we pulled the trigger after having been to about 6 dealers in the previous week. Not only was the selection and price great, but they were very courteous to me an my wife and no-pressure when it came to the sales discussion. Excellent customer service!

johnsonb

May 4, 2011

I had spent several months looking for a specific vehicle. Lucky for me I found it in Toyota of Wellesley's Used Cars inventory and was looked after by Jason Crede. I was exporting the vehicle to Canada and Jason was able to facilitate the entire transaction over the phone and in a manner that made me feel comfortable. On top of that they helped me arrange for the vehicle to be transported to the Canadian border. I will definitely keep Jason in mind for my next vehicle purchase!

teachergirl64

May 4, 2011

Gibson Bliss was extremely helpful with the purchase of a used car for my son. When I had called to inquire about it, Gibson was the one who I spoke to. He answered all of my questions and even emailed me the carfax on the vehicle. I explained I lived an hour away and could only come down on certain days. He was very accommodating, coming in on his day off, to meet with me and show me the vehicle. He was also very understanding when I told him that if I did decide to purchase the car, my son would not be able to come and sign any papers for at least a week or so. I liked the car very much. We communicated thru emails and I made another visit, bringing in my son,s trade-in. Including the trade, the price was right! All and all, the experience was great! My son is the proud owner of a "new" used car.....thanks to Gibson and Wellesley Toyota.

asianlancaster

Apr 30, 2011

We stopped by for preowned car department to see highlander hybrid. He is nice salesman, he always follows up with me and didnt give me any pressure. I ended up to buy new highlander but i asked him to work with me to make a deal because he is a nice guy.I will recommend to work with him if you have a chance to buy car from toyota.

GreenRock

Apr 28, 2011

Toyota of Wellesley was by far the friendliest, most helpful, patient, knowledgeable, & professional dealership that I dealt with while car shopping in Massachusetts. Saleswoman Jessica Czyryca in particular stood out. Friendly, helpful, knowledgeable, supportive, willing to go the extra mile without being asked to, patient, a good listener, with an indefinable humaness rare in the car sales business, she greatly influenced my final decision to buy from this dealership. Also, and this was crutial, their used cars seemed "cleaner", or in better condition, than the other dealerships I visited in Massachusetts. Everyone I dealt with at Toyota of Wellesley seemed to go out of their way to make me feel comfortable & had a sincere desire to earn my business. They did. The follow-up has been extensive, helpful & very impressive. I highly recommend Toyota of Wellesly to ANY new or used car buyer!!

kcstar44

Apr 23, 2011

I bought a used car at Wellesley Toyota this week, and I was very thrilled with my overall experience. In addition to selling me a great car, the folks at Wellesley were friendly and knowledgeable. They handled all of my questions in a way that seemed honest and forthright. They followed up on every inquiry I had, and they seemed to go out of their way to speed up the credit check and paperwork for me. My salesman, Adam Levasseur, was full of information on the vehicle I ended up buying and really seemed to know it inside and out. I would definitely recommend Wellesley Toyota to my friends.

MichyLawls

Apr 16, 2011

Once I decided on buying a used Toyota I was positive that I would be purchasing at Toyota of Wellesley. Michael was everything I expected plus so much more from a sales person. I put a lot of my trust into his hands and I am certain that with that he got me the best deal possible. Couldn't be happier with the service and my new car.

winnie7300

Apr 14, 2011

My husband and I traveled from Connecticut to Toyota of Wellesley to check out a Nissan Xterra that we had been searching for after having a horrible experience with a local dealer. We met with Adam who met us promptly on arrival and sent us off on a test drive. Adam was wonderful to work with. The only disappointment that we had was they weren't willing to budge on the price. Since the vehicle was still reasonably priced, we decided to purchase it. Michael was great to work with in regards to the financing and he found better financing rates than any other dealer we had worked with. We made a total of three trips from Connecticut to Wellesley during the process and it was worth every minute!

trojanrings

Apr 8, 2011

I went to Wellesley Toyota to purchase a used Toyota Highlander Limited and met Adam. Adam was very easy to deal and very upfront about everything. He did not make me feel like he was trying to sell me the car, but was working with me to purchase the car. At no time was there any pressure and even their follow-up a few days later was courteous and not intrusive or a relentless hard sell like you often experience with many dealerships.Adam was very knowledgeable about the vehicle and took his time to go around the exterior and interior of the car and explain and demonstrate the features and to let me examine everything without making me feel like I was wasting his time.The negotiation on the price of the car and our trade-in was very easy and carefully explained and overall, the price was extremely fair and competitive. Were it not for the color (our neighbor has the same car and color), we would have bought it.I also noticed while Adam was talking to his manager that the service advisors would come out and sit down with customers to patiently explain the work they proposed to be done (or in one case, that did not need to be done) and answer questions customers had before proceeding with any work. The service customers seemed relaxed and calm which you don't always see either.I would highly recommend Wellesley Toyota and Adam. They have shown themselves to be honest, down-to-earth and a pleasure to work with and I will plan on using their service department whether or not I end up buying my car there.

bostonwhitey

Apr 5, 2011

I recently purchased a 2008 Toyota 4Runner from Wellesley Toyota. This is the second vehichle that I have purchased from this dealership. I had researched the different models and decided I wanted a Sport Edition. Unfortunately they did not have that model on the lot at the time. Within a week I got a call from Shaun saying that the exact model with options and color that I wanted had become available. He knew I wasn't too excited about the other models I had test driven. He held it for me until I could test drive it later that day. I had a deal done that same day. I had dealt with Adam and Shaun and would reccomend the salesmen to anyone looking for a new vehichle. Until this dealership was reccomended to me my car buying experience was right up there with getting a root canal. I would reccomend this dealership to anyone from sales to financing to service I have always had a pleasant experience.

anthonypa

Mar 27, 2011

They were very helpful and honest. They stood firmly behind their pricing and felt confident it was a good price. Absolutely no hassles, pressures or 'used car salesman' tactics.They helped me find what I wanted, got the deal closed smoothly and followed up to check on everything. Very good service

elizs82

Mar 19, 2011

Hi, my name's Elizabeth and I just leased a new 2010 Toyota Corolla at Wellesley of Toyota this past week. I just wanted to share my story, because it might ease other people who are having a difficult time financially and are in the market for a new car. First of all, I can't say enough great things about Wellesley of Toyota!! To put it simply, they are amazing. When you first walk into their showroom you are warmly welcomed and greeted. They go above and beyond to work with each customer to make sure they are able to purchase and finance a car that will work within their budget and suit their specific needs. They don't overwhelm you with a thousand options and distract you with any sales shannigans, which was terrific. They are very focused. I had the pleasure of meeting Nathan Ingram, a Sales Consultant and Courtney Shick, Financial Service Manager at the Toyota of Wellesley. They both saved the day and week for me to sum up everything. I was having a rollercoaster of a week with my old car breaking down for good, searching for a rental car and looking for a new car all at the same time. This week started off as a nightmare and it turned out to be one of the best and most encouraging weeks I've had recently. My case was probably very different than most people who they see walk through their door in such an affluent area as Wellesley. My credit was completely dreadful and just awful due to a rough period of time in my life and I am working hard now to get back on track. I didn't think it would be possible to get approved for financing there or anywhere for that matter. I test drove a corolla and just thought it was perfect. I knew it would be a reliable car to get me to and from work. Unfortunately, I was not approved for financing that evening, which I knew was likely and I expected this to happen. I went home completely discouraged and in tears despite Courtney's and Nathan's efforts to keep me positive. When I left they both said they will do all they can to help get me approved. At first, I was so discouraged despite their kind words that I didn't think I had a shot at all of getting approved and moved on with plans to look at other car options. I was planning on going to a smaller lesser known dealership with not as good of a reputation who may be hurting for business to buy a used car with cash after work the very next day. But I was very surprised when I returned home that same evening and had a voice mail from Nathan reassuring me that Courtney was doing everything he can to make this happen. The very next day I had a voice mail in the morning from Courtney saying he has contacted everyone he can at Toyota to get me approved and to lower my monthly payments to meet my budget needs. He reassured me that he was making progress and to stay positive. Later that afternoon, both Nathan and Courtney called me saying they had fantastic news, they were able to get me approved for financing. I was shocked, amazed, and very grateful to these two gentleman who went completely out of their way for me. Courtney was very patient with me when I showed up the next day lacking all the specific documents I forgot in all the craziness of the week. I was able to come in the next day with all my documents and pay for the vehicle. Nathan even stayed around later on Friday evening to accommodate my work schedule. I wasn't able to get out until 5:30 pm and Nathan made sure to stick around to greet me and answer all my questions, which was very nice. It was such an usually warm sunny day, that I felt bad keeping him at work. Toyota of Wellesley is a terrific place and I would recommend anyone and everyone to shop and become a customer here! They are the complete opposite of the stereotypical car sales men that everyone fears. They really do care about their customers and I am very happy I made a trip to their showroom on Tuesday eveing. I didn't have to look anywhere else! My coworker also has a Toyota and she is going to transfer her service and maintenance over to Toyota of Wellesley since we both really enjoyed our experiences there. They even have a shuttle service that will drive us to work when our vehicles are being worked on. If you make a trip down to Toyota, I would definitely ask for Nathan or Courtney. They are the best! My coworker and I even got new Toyota coffee mugs, which I will bring to work with me on Monday to sit proudly on my desk. Thanks! - Liz

jdkap1

Mar 18, 2011

We called ahead, interested in a specific used minivan. Unlike other nearby dealerships, when we arrived Shaun had the car waiting for, with all paperwork/carfax available for us. We took it for a ride and went home to think it over. The next day we worked with Jason. Everything went very smoothly. When we told him we were preapproved for financing through USAA he had us speak with Mike, who got us a better interest rate through Chase. All in all a great experience.

swediemama

Mar 15, 2011

Toyota of Wellesley is an awesome dealership. My husband and I have bought 2 cars from them in the past. We have had nothing but good experiences with them. We have also used their service department for maintenance etc. They are always very professional and helpful, something that is rare these days. We unfortunately ended up getting our latest car somewhere else (Boch of Norwood), something we really regret because we had an awful experience there. We will never buy anywhere else than Wellesley Toyota again! Also, I must commend Business Manager Michael Kispoglou for being super helpful with my warranty refund. Thank you Wellesley Toyota for having such great customer service!

abella941

Mar 13, 2011

I am 20 years old, just leased my first new car from here. Great experience. They were helpful and thorough in explaining all the details to me. My new camry is exactly what I wanted. My mom has a Rav4 from this dealer, I just got the camry, and my dad is looking to get an avalon. We will be proud to have three toyota vehicles in our driveway from this dealership!

mraider

Mar 12, 2011

Jessica and Sean provided me with all of the information that I requested of them about the car that I was interested in. They were helpful, courteous, and professional in dealing with me and provide me with afair trade in on my old vehicle and a fair price for the preowned vehicle that I purchased.After the sale, Jessica called me to inquire whether I had any further questions about the vehicle purchase.My experience with this dealership and its employees has been very positive.

THEBONOS

Mar 12, 2011

OUR RECENT PURCHASE OF A 2011 TOYOTA HIGHLANDER WAS OUR FIRST NEW CAR IN 10 YEARS AND WE COULD NOT BE MORE SATISFIED. UPON MAKING AN INITIAL INTERNET INQUIRY, WE WERE CONTACTED IMMEDIATELY BY ANDREW FROM TOYOTA OF WELLESLEY. HE CONVEYED IN HIS CORRESPONDENCE A TONE OF PROFESSIONALISM AND HE WAS RESPONSIVE TO THE DETAILS OF OUR REQUEST. HE LET US KNOW WHICH VEHICLES WERE AVAILABLE AND OFFERED US A VERY FAIR PRICE. AT THE DEALERSHIP, WE WERE PARTICULARLY PLEASED WITH OUR SALESMAN, RICARDO, WHO MADE US FEEL COMFORTABLE EVERY STEP OF THE WAY. THE WHOLE PROCESS COULD NOT HAVE BEEN EASIER, AS WE HAVE SHARED WITH MANY OF OUR FRIENDS. WE WERE VERY HAPPY WITH THE PRICE OF OUR NEW CAR, AND THE TRADE-IN OFFER ON OUR OLD SIENNA VAN. THE FINAL INTERVIEW WITH THE SALES MANAGER, GREG, WAS INFORMATIVE AND THOROUGH; HE MADE THE TRANSITION VERY SMOOTH AND THE CAR WAS READY WHEN PROMISED. WE ARE GLAD THAT THE DEALERSHIP IS LOCAL, AS WE PLAN TO HAVE ALL FUTURE SERVICE PERFORMED BY TOYOTA OF WELLESLEY. IN FACT, THEY HAVE ALREADY CONTACTED US TO SET UP OUR FIRST APPOINTMENT. THANK YOU, DICK AND MARY BONO

Ron McCarron

Mar 11, 2011

The entire experience was very positive. The sales staff were very professional and knowledgeable. Jessica explained all of the dash board warning lights and the function of all of the equipment inside the passenger compartment and the cargo area. The showroom was immaculate and yhe receptionist was very helpful.

Carole Grossman

Mar 8, 2011

We had a very satisfactory experience buying our '08 Camry Hybrid. Jason made us feel customer service was his main concern. He was knowledgeable and friendly. He explained and demonstrated all the unfamiliar features of the car and was available by phone for repeat explanations and further instructions. Jason made this as pleasant an experience as the purchase of our last Camry from Eric B. in 1998!

Ross Holicker

Mar 7, 2011

An outstanding experience from start to finish. Everything was explained to me and happened just like it was supposed to happen and in the timeframe promised. Everyone was genuine and it was a pleasure doing business with this dealership. I'd recommend Wellesley Toyota to anyone who wants to be able to trust a dealership whether they are buying a car or having their car serviced.

me123abc123

Mar 5, 2011

Best experience I have ever had buying a new car. This roughly the 9th new Toyota I have purchased, and my first visit to Wellesley Toyota. The process was so easy and fast I could not believe it, it seemed like a to good to be true situation. I live in NH and dealt with the dealer in my area, the sales manager was very rude. I then drove past multiple Toyota dealers to Wellesley, on the referral of a coworker and will continue to drive the hour to Wellesley for all of my servicing needs; and to purchase cars in the future. I have already recommended this dealership to friends.

SCIONS54

Mar 4, 2011

Shaun and Alens were both very professional and courteous. They quickly addressed any concerns or questions I had with this purchase and went out of their way to make sure the vehicle was delivered. I would definitely recommend them to anyone looking to purchase a vehicle in the future. The owner of Wellesley Toyota/Scion should be very proud and grateful to have such outstanding employees who are both kind and considerate representing them. Sincerely, Raymond P. LeComte Jr. 228 Charge Pond Rd. Wareham, MA. 02571 Tel.(774)678-0365

deniseg52

Mar 3, 2011

Buying a car new or used at prices today,is a major step. My husband and I searched high and low for cars. Knowing that I wanted to purchase a Pre-owned certified Vehicle 2010. So that it would be like Brand New I also wanted the year to say Brand New. So I looked all over and Just could not find the value I was looking For. However no pressure, Jason recommended that I look at something he had a little older 2005 which I did not have in mind. The car was in pristine condition Fully loaded with all you could ask for but a new year. Jason having had a opportunity to make more money with the sale of a new car. Was just as happy making me comfortable for much less. I would just like to say that I would do business with Jason again . Jason made us feel as if customer service was his main concern. Jason made this the best experience ever purchasing a vehicle. Jason is the BEST.Thanks You, Jason Denise and Steven Gonsalves

geodoh

Mar 2, 2011

This is my 4th or 5th car from Toyota of Wellesley. I have always been treated respectfully and honestly by the salespeople and by the service people here. I felt terrible when Toyota was portrayed so negatively by the press at the time of the recall. Toyota of Wellesley actually called me before I had a chance to call them about setting up an appointment to have my car checked. Everything turned out well. I have been and will continue to be loyal to Toyota - and especially - Toyota of Wellesley. Thanks again to Andrew, Jack and Courtney!

adam2011

Mar 1, 2011

It was a comfort working with Chris on our first new car purchase. There was no pressure and that was a hge relief. He took the time to get to know my wife and I so that he could help us with this big decision.Once we made our decision Chris was accommodating, courteous and fast!We will come back to Wellesley Toyota for future cars based on this service.Best regards, Adam and Amanda

JAFAHY

Feb 28, 2011

Best vehicle transaction we ever had! Friendly, knowledgeble, sales oriented staff. The customer is very respected by these folks and it shows! Just great to deal with.No high pressure sales tactics, no feeling you could have made a better deal if you pressed harder. Very satisfied and would return for next vehicle or repair work.

tdifilippo

Feb 27, 2011

I had a very bad experience with Wellesley Toyota. After finding the used vehicle I wanted, I negotiated the deal with the Sales Manager Shaun Fisher. The day that I picked up my vehicle, I noticed that there was a scratch that I hadn't noticed before. After a bit of haggling, I told Shaun that I was unhappy but I agreed to proceed with the sale blaming myself for not having noticed the scratch when I test drove the vehicle the first time. I had a bank check ready to purchase the vehicle and all of my paperwork was in order. Shaun proceeded to ask me whether I wanted to repair the scratch for $300. I told him that I did not and that I wanted to purchase the vehicle and have the scratch repaired elsewhere. This is where it got very interesting. Shaun proceeded to tell me that he decided that he did not want to sell me this vehicle if I was not going to service it there. He then asked for my credit card in order to refund my deposit. Frankly I was shocked. I thought that these types of tactics were a thing of the past but apparently they are not. Adam the sales person that I dealt with initially who incidentally was very good was also surprised but seemed to feel helpless as he watched his supervisor walk away with my credit in order to process my refund. At that very moment I decided that a dealership that endorsed this type of bullying tactics was not for me, so rather than insist on purchasing the vehicle which I believe I had every right to do, I chose to take my deposit back and take my business elsewhere.

thegoke

Feb 27, 2011

I was looking for a Toyota Highlander Hybrid. Toyota of Wellesley had the best price on the model I wanted. Jessica guided me through the buying process by providing information about the car's operation, the available options and the certification process. I am pleased with the car's ride and the gas mileage. I will look to Toyota of Wellesley to buy another car in the future. Thank You, Laurie Gokey

willhawkes14

Feb 25, 2011

I negotiated a competitive price for a new Venza with Andrew via email and closed the deal with Martin. Andrew actually helped me understand that an offer I had received from another dealer was not as good as it seemed. Both Andrew and Martin are true professionals and a pleasure to deal with.

lward

Feb 20, 2011

I worked with a guy names Ted who was helpful right off the bat and more then happy to help make the entire process a breeze. I had already walked in there looking for the new 2011 Scion Tc and had already done a bunch of review shoping and things like that. So when I walked in there he was able to show me the full list of upgrades of things I had already looked at and things I hadent seen yet, then he showed me to my car, a week later I am driving my new car. They took care of the plates, registration, inspection gave me 2 spare keys for a 3 key total. Did a final walkthrough with me to show me the upgrades I had requested and going over alot of the things we didnt cover in the inital visit. I had to do a trade in and they gave me a solid price on car as well as a APR below what was on Scions main web page which made the payments even more affordable. I only had to make 2 trips total to the dealership and if I need anything else I have there contact info to arrange a time to stop by.

nlandry

Feb 15, 2011

I went to Wellesley Toyota with my daughter who was purchasing her first car. I have purchased numerous cars in my life, and I was extremely satisfied with the experience we had at Wellesley Toyota. From the very first conversation, Jason was friendly, honest, and upfront about everything. He took the time to listen and was willing to do whatever he could to honor our requests. When it came time to finalize the purchase, Michael was also extremely honest about what he could do for us. I was very pleased with the final deal they offered my daughter and how the entire processs went. I do not rate organizations often, but I give Toyota Wellesley 5 stars and I would definitely return there for future purchases.

Helaine W. Dietz

Feb 11, 2011

From the second I encountered them to the time I received the keys to the new car ANDBEYOND, Chris and Greg were extraordinarily helpful, kind, efficient,and energetic. Not only did feel well served, I felt pampered. Chris and Greg, as well as Nathan, created a very positive, friendly atmosphere. Chris and Greg went above and beyond professionalism; I felt like they were on my side, in that they thought ahead about issues that didn't occur to me. For example,Chris noticed that my license plate, which I've been using for over 20 years, was not in the greatest condition, and was concerned about its practicality and my future use of it, offering me advice on dealing with it. Greg was careful to explain all specific issues with financing and insurance, and considerately gave advice on how to handle interim registration issues. Both Chris and Greg went out of their way to ensure that I would receive the $500 rebate offered, although it meant a lot of extra work for them.I told my husband after this purchase experience that I felt like royalty, thanks to Chris and Greg. Sincerely, Helaine W. Dietz

paulheanue

Feb 9, 2011

I was looking for a newer Camry XLE. Wellesley Toyota was one of the dealers area who had some available. After checking all those dealerships it was a no brainer that I would buy from Wellesley. From my salesman Jason to his boss Shaun to the owner Nai Nan Ko- everyone worked so hard to make the purchase a pleasant experience. How often do you hear someone speak so favorably about buying a car? I can't say enough good things about them. I know where I'll be going the next time I need to buy a car. Hurry over.....

amaekruse

Feb 2, 2011

We came to the dealership to test drive a 2010 used Highlander Hybrid after doing much research and deciding the car was likely a good fit for us. To our surprise, Jason was very laid back and up-front with dealer invoice pricing so there was no need to haggle or spend hours of frustrating time negotiating with a "manager" (closer). We bought a new 2011 Hybrid from Jason and feel we got a very fair price for our trade as well. If every dealership was this easy and reasonable to work with people wouldn't dread buying a car. I highly, highly recommend the dealership and both Jason Crede and Greg Lavin.

Ednaztc

Feb 2, 2011

I would have recomend this place because of thw friendlyness of the people! The man ive worked with (Ted) , i saw him as a friend who was trying to give me the best and not sell me stuff i did not want ! He anwserd all my questions correct and was over all fantastic at what hedoes ! Thankyou !!

rmkpicco

Jan 18, 2011

-They gave me a good price- Stayed with same price even though I was late responding-Chris Davey worked very nicely with me to facilitate the sale-He was honest and direct-I would recommend this dealer to anyone and would go back to buy another car

mcd_stv

Jan 17, 2011

I live in Connecticut and I was perfectly willing to travel to find the car (truck) I wanted. I used cars.com to research and identify the exact model, color, and features I wanted, and there were only three available in a 250-mile radius. I was very willing to drive to Pennsylvania or Maryland (where the other two cars were), and I was very willing to wait for more cars to come available. However, I stumbled upon this site and read the glowing reviews of Jason Crede and the dealership generally. I called for info, and fortunately Jason answered. Even though the listed price was just a bit higher for the truck, I thought the travel to Wellesley might be worthwhile, and it was. I bought the truck in the same day, having had ample time to explore the truck from all sides. Jason is not pushy -- he just answers questions and offers help. He knows his stuff, is easy going and seems very honest. He helped construct a deal that was no doubt fair (though I'll never give a "5" rating for price, just out of principle). So I got a fair price and a great 4runner, and I recommended Jason to my father in law... who immediately bought a car from Jason as well. I don't buy cars all that often but I'll actually look up Jason first when it is time to replace the family van.

sagvig

Jan 17, 2011

I just leased a 2011 RAV4 from Wellesley Toyota and found the entire experience highly satisfactory. The salesman, Dave Quigley was knowledgable, friendly and not at all pushy. The lease price for the vehicle was very competitive. I would recommend Wellesley Toyota and especially Dave Quigley without hesitation.

kziz06

Jan 11, 2011

We were referred to this dealership from a friend who has purchased a car there and from the minute we walked through the door we felt we were in good hands. Jessica helped us through the whole process and provided us with all the information we needed. Even if she was unsure of an answer she made sure she found it out for us quickly. From the test drive to the picking up of the car Jessica was extremley helpful. By the end of our experiance we felt like we had made a new friend. jessica's service did not stop when we left the dealership. She made sure to check in with us a few days after we purchased the car to make sure everything was going ok and that we were still satisfied with our purchase. We had a great experiance and would recommend this dealership to friends & family.

DDeciccio

Jan 6, 2011

I had such a great experience. Chris made my experience effortless. I was always please on how easy I was able to reach him. Seeing I live almost two hours away. I would be more than happy to be a repeat customer as long as Chris was the one working with me. Thank you.

christianbriggs

Jan 5, 2011

My wife and I were in the Boston area for a family visit days after the transmission on our car had self-destructed. As a result, we decided to look for a car in Boston before returning to Indiana. The first and last place we looked was Wellesley Toyota. Jason and Michael were extremely patient, honest and helpful throughout the process. We are very satisfied with the car, the price, and the service we received. I would highly recommend visiting them if you are in need of a car.

LuciaD

Jan 5, 2011

Because of "Alens Constant's" personable and professional attitude, as well as great knowledge about the vehicle I was interested in purchasing, I will highly recommend this dealer to family and friends. This is my third toyota at this location, and I can say that by far, Alens is my top salesman. I will absolutely call on him if I'm in the market for another car.A very satisfied car buyer,Lucia DeGiacomo

mblamb

Jan 3, 2011

I can't say enough about my experience at Toyota of Wellesley. Jason was extremely helpful and knowledgeable and made me feel very confident in my decision to buy a Prius. Mike was great with my financing and was able to get me a payment that I could afford. I found them both to be friendly and professional throughout my first car buying experience, as well as everyone else I encoutered at the dealership. I wouldn't hesitate to go back to Toyota of Wellesley and work with Jason and Mike again - I would absolutely recommend them to others!

nina marlowe

Jan 1, 2011

Incredible outreach, attention to detail, fairness and friendliness. We ended up buying two cars, given the way we were treated and the good pricing offered. It is also true that we had been servicing our previous car at Wellesley Toyota for years and have always been treated with best of care.

cbolio

Dec 29, 2010

Everyone I came in contact with at Wellesley Toyota was professional and very willing to make my experience a great one. Nathan Ingram, who was my salesmen could not have been more professional and his knowledge of the Toyota cars is very impressive. I had entered the show room to drive a used Toyota Highlander and after speaking to Eric Beilowitz found out I had come to the new car show room and that the used cars dealership was next door. Eric explained he had 2010 Highlanders I could test drive If I was interested.I told him I was interested in the Base model and he asked that I wait and he would get me a saleman to take the test drive. That salesman was Nathan he was a great match his style was relaxed and I felt comfortable with the sale.It had been 12 years since I had purchased a car and needless to say I was a bit nervous about the process. Nathan did a great job he made sure I understood how the car handled he told me about the warranty and gave high mark to the Service Dept. all concerns I had. I also spoke with Eric Beilowitz who also had the same relaxed manner I never felt pressured or overwhelmedMy overall experience was excellent at Wellesley Toyota I would recommend Wellesley Toyota to family and friends.

janetita03

Dec 23, 2010

The service was excellent. Jason Crede was extremely helpful from the minute we met him. The requests we made for the used Totoya RAV4 that we purchased were all fulfilled to our satisfaction. We are very happy with our "new" vehicle and have been putting the 4WD to the test with the snow we are now getting! Merry Christmas and Happy Holidays!

virginia10

Dec 21, 2010

My experience with Jason and Mike was very professional. They worked to get the monthly payment I was looking for which I was greatly appreciated. They were both straight forward and honest. I would recommend Wellesley Toyota and look foward to doing business with them in the future.

jschindler

Dec 11, 2010

We were in the market for a relatively low mileage 2009 BMW M3 and came across basically the perfect car at Toyota of Wellesley. Living in North Carolina, we were forced to do the deal from a distance and Shaun made it effortless. Most our communication was conducted through e-mail and phone conversations which all happened in a very timely manner. Deciding not to ship the car, we flew up to Boston where Shaun picked us up at the airport and brought us to the dealership and our new car. The next two days were spent driving down the East Coast to bring the car home. Shaun even called a few days after purchase to make sure we had made it home safely. Customer service at Toyota of Wellesley was nothing short of impeccable. We are very happy with the way things turned out and our car could not be more perfect!

jhardy23

Dec 5, 2010

I recently leased a 2011 RAV-4 through Wellesley Toyota. I decided to go to Wellesley and talk with Jack because my boyfriend had bought a 2010 Prius from him this past Spring. He understood exactly what I was looking for and the price I was trying to achieve (likewise for my boyfriend as well). For both of us, it was the easiest and most pleasant car buying experience we have ever had

david tetreault

Nov 28, 2010

Jessica was knowledgeable about the car, friendly to deal with, and professional throughout our interactions with the dealership. She promptly got back to us with answers to our questions. There was an issue with engine noise and she had it taken care of by the service department.We highly recommend her.

Ardrey

Nov 27, 2010

We were so pleased with his help and directions in using the new ( new to us ) used car.He's a very polite and friendly person and would deal with him anytime.Always on his toes to be helpful. The car was pristine. We love it ! and the service was excellent. Thankyou Toyota and thank you Jason and staff. Can't rave enough about you ! You are very truthful and helpful. Hope you have an excellent year !

akorpar

Nov 25, 2010

I had to call a few time for them to give me my financing rate. Then I had to call them to get a copy of my registration since they never mailed or called me to say they had it ready for me to pick. On the test drive I noticed you have to really press brakes to stop, the dealer said that is how the brakes on Rav4's are and that the car passed a safety inspection. Three weeks after I brought my vehicle from the dealership the brakes needed to be replaced. Thank goodness the car was still under the used warrenty or I would of had to pay over $500 for a brake job. So unless you have time for these little nuisences don't buy from them. On the up side I did get a really good deal on my RAV4 and pleased with the car itself.

kmhickey14

Nov 21, 2010

I had an excellent experience with this dealership. They were very informative and accomodating. My situation left me with no car so both individuals I worked with offered to give me a ride to pick up my new car. I'm thankful that this dealership was capable of assisting me under my own difficult circumstances, and I was able to replace my car easily.

rmichaels123

Nov 20, 2010

Great experience! Jason and Mike were very professional and a pleasure to do business with. I found them to be honest and up front during the whole process. This is the second car I have bought from Wellesley Toyota. I found them to be very competitive price wise and would highly recommend

ag10

Nov 19, 2010

I worked with Jason to purchase a 2008 4Runner. Jason was friendly, helpful and knowledgeable. There was no sales pressure. We were able to come to a fair price easily and the entire transaction was easy and efficient. I would recommend visiting Wellesley Toyota and working with Jason if you are in the market for a used vehicle.

amart22

Nov 19, 2010

My experience with wellesley toyota was amazing. Everyone there was so nice especially my salesman Allens and the sales manager Shaun. I am rating this dealer because I have to let everyone out there looking to buy a car know that this is the place to go . They don't just have toyotas, they have many off brand vehicles so there is something for everyone!

bmw12

Nov 19, 2010

Great dealer to do bussiness with, very frendly. I called up the dealer and ask if I can put down a deposit to see the car, since it was going to take me 3 hrs to get there. They actually said that they will hold the car for me until I got there, not too many dealer will do this.

emilyjooyen

Nov 19, 2010

Dan and Shawn were both fabulous! I would certainly recommend this deadler in the future. I got a great deal on my trade and used vehicle. I'm thrilled.They did everything over the internet beforehand. It was the best experience in car buying ever! I also live 2 hrs away, and when I found something broken in the car, they contacted a local dealer to me to have it fixed.Thanks, Emily

jeffishness

Nov 19, 2010

I was looking for a specific used car. Even though they did not have what I was looking for, they worked with me to find the right car at another dealership and they were able to get me what I wanted. The entire process was smooth and all of the staff at the dealership were friendly and easy to work with.

kkmerc

Nov 19, 2010

I had the best experince with this dealership from start to finish. My salesman Theodore was great and Shaun Fisher, the pre-own manager were able to find me my red Mercedes C300 from another part of the country in a matter of days. The service and financial assistance I received from Mike Kistoglou was exceptional. Thanks guys. I love my car.

steveswift

Nov 19, 2010

I found the car I purchased via the internet. My time is limited so it was very important to me to make sure everything was in order when I arrived (I live 80 miles from that dealership). Everything was ready to go when I got there. Shaun and Dana were very easy and friendly to deal with. I would recommend friends and family to this dealership, and I would put them on the top of my list when I look to purchase another vehicle.

masshntr

Nov 15, 2010

I linked to Wellesley Toyota through AutoTrader. Shaun introduced me to Jessica with whom I worked. Although fairly new to the business, she proved to be very knowledgeable and helpful. I settled on a 2008 Tacoma and Jessica took care off all the details efficiently and effectively. She followed up with phone calls, emails, and a personal note. I recommend Wellesley Toyota without reservation, and will happily steer you to Jessica as your sale agent.

a0d1123

Nov 14, 2010

From the moment we walked in to the moment to left with our new 2010 Highlander...the customer service was excellent. I have never had such a wonderful experience at a dealership before. We were always greeted with a smile and a handshake. Those guys at Wellesley Toyota know how to make a good deal!

kswanny

Nov 13, 2010

I would definitely recommend Wellesley Toyota. They were very professional and their was "no pressure" to make a sale like other dealerships. Dan was very knowledgeable about the 2010 Rav4 which I purchased the same day I test drove it. I was very pleased with the overall experience of buying a new car especially since it had been almost 10 years since purchasing a new car.

Miboodie

Nov 13, 2010

This is my 2nd car in 3 years from Wellesley Toyota and my 2nd Prius! I loved the 2008 Prius so much that we kept it in the family and now I have the 2010.Wellesley Toyota has always been accomodating. It's not often that you find a dealer that you "want" to go back to.Jack was very thorough when walking me thru the vehicle and even picked me up some 10 miles away from the dealer to pick up my new car!Thank you Wellesley Toyota.

MPB

Nov 7, 2010

I'm glad to see that length is encouraged, as I have so many positive things to share about my experience with Toyota of Wellesley and particularly about Eric Graf. I have worked with Eric Graf for a number of years, and I find him to be the quintessential professional. Eric is quite personable, taking the time to listen to my concerns and needs offering options and ensuring that I am clear about the price point of each option as well as the pros and cons of each option and any short and/or long term ramifications. The time he spends establishes a high level of trust, which has been key for me in my continued relationship with Wellesley Toyota. In the past, I have owned a Ford as well as a Saturn and in each instance I have found less than satisfactory customer service. No one has come close to building a relationship, as has Eric Graf at Wellesley Toyota. I could go on and on about Eric, but suffice to say that he is just as good as it gets.This last visit was the first time I dealt with Greg Lee. It is clear that Greg is a part of the team that Eric has built, as he mirrors the same commitment to customer service that I have experienced with Eric. While Greg was my contact representative, I knew that Eric and Greg were in close contact about the options for my car, which ended up taking much longer to repair than we originally thought. Greg regularly updated me ameliorating the stress I was experiencing as I was due to leave for my mothers surgery. He was reachable by email, and I was able to continue to be in contact while I prepared to leave. At one point he was to be off the next day, and he (Greg) emailed me at 10:30 PM to let me know that while he would be off the next day, he would be checking his email in case I had any questions. I didnt need to reach him, but knowing that if I did have a question he was reachable, was a huge relief! Talk about going above and beyond!As I was preparing for this stressful time of my mothers surgery and extended recovery, the last thing I needed was the added stress of an extended and expensive car problem. I cant possibly reiterate enough how comforting it was to know that my car was in such good hands. Eric and Greg were so helpful and caring, the car was one less thing I needed to worry about. I knew that the car was being handled and that Eric and Greg were doing everything in their power to resolve the problems as quickly as possible. While the parts needed ended up taking longer than we had hoped to come in, at no point did I feel deserted or out of the loop; quite to the contrary, I felt as if I knew what was happening so that I could plan accordingly with trust that everyone was working to solve the problem as quickly as possible.Wellesley Toyota is to be commended for assembling such a talented service group. Clearly Eric Graf has set a tone for his team that permeates all parts of the service experience. I know that any time someone asks where to get his/her car serviced, I cant say enough about Wellesley Toyota! While I have focused on the human touch of the service, I should also say that my car was returned to me in tip-top shape, with all of the problems addressed. The service team found the root of the problem, which was beyond the original diagnosis. I was very appreciative of the attention to detail shown to all parts of the service experience.

dmatiaudes

Nov 5, 2010

I went into Toyota of Wellesley expecting the usual runaround you get when you go to any dealership. My mind was filled with ideas of the typical pushy used car salesman and how i'd be muscled into a deal I wouldn't be happy with. Needless to say, I was stressed out. As soon as I walked in and started chatting with Jason, I realized that this couldn't have been farther from the truth. The stress melted away as I was guided through the sales process in a courteous and thoughtful manner, with my buying points kept carefully in mind. As soon as I saw the car I wanted, Jason was very well informed and told me all that the car had to offer and didn't give me any runarounds when it came to the price. Afterwards, I was guided through the loan process by his wonderful manager whom was helpful and friendly. He got me a great rate/loan term which kept me within my monthly budget that I had asked for previously. I left Wellesley Toyota on cloud nine, as all that I had been looking for, I had found. A wonderful, knowledgable sales staff who guided me through an otherwise stressful process in the quickest and most efficient manner. I would easily tell any of my friends to go see Jason at Toyota of Wellesley, in fact, I already have.

kanderson13

Nov 5, 2010

I was very impressed with Wellesley Toyota! Shaun and Chris were wonderful to work with and got us the exact car we were looking for. We couldn't be happier with the car we purchased and will definitely be back for our next one! I would highly recommend Wellesley Toyota for any new or used car you are looking for! Shaun and Chris will definitely make it worth your while.

MorgsSM

Nov 2, 2010

My family has been going to Wellesley Toyota for almost 20 years, and we don't plan on stopping any time soon! Shaun was immensely helpful. He had answers to all my questions (and I had many), and was extremely personable. We traded in our '99 Corolla and got a fantastic deal on a pre-owned 2008 Yaris (like new).I've recommended this dealer to all my friends.

phinnius

Nov 1, 2010

Shaun was very professional and knowledgeable He was personable, friendly and relaxed in his approach with me and I felt no pressure. Patiently he surveyed his inventory until he found a vehicle within my financial range. As a result, I am now the proud owner of a beatiful Toyota Matrix. I have since recommended this dealership to others.

autofan

Oct 26, 2010

I drove by Rte. 9 and I saw this awesome 2008 Porsche Cayenne Turbo parked. I stopped looked at it with my family members that were with me at the time.Jason came out and greeted us and told us about the car, the specs, etc.I told him I needed to come back later on since I had already dinner plans with family. Once I came back, Jason sat down with us, we took the car for a test drive and then negotiated the price. It was the most straight forward transaction, I have ever done. They are all friendly, knowledable and a pleasure to deal with.I highly recommend you Jason and the entire team.Great Experience!M.L. Baker

alicia999

Oct 18, 2010

Warning: Avoid buying/leasing/repairing your car here? I have purchased & leased several cars from this dealership during the last 20 years. Recently, our Toyota engine block cracked (at less than 40,000 miles although properly maintained as proved by the condition of the car and by submitted service records). It was towed to their service department. I was shocked & horrified at the treatment by their service director (Dan Viola) and by one of the owner of the KO Auto Group. We were encouraged to just "junk" the car; we were refused information about the car warranty until we absolutely insisted; we were refused information about the repair costs; our insurance adjuster was told fabrications & misled by their service manager resulting in a 2 month delay in our insurance claim. Eventually we towed the car to another Toyota dealership, the engine was replaced & insurance claim settled in less than a week. I will never stop warning friends, family and colleagues about this terrible experience at Wellesley Toyota.

Olivergrey

Oct 18, 2010

We bought a used 2007 4runner sight unseen from Jessica at Wellesley. We were a little apprehensive but we new what kind of car we wanted and found this one over the internet. We live in NC and could not make the trip to Massachusetts, but Jessica was extremely helpful (and honest!) throughout the process. She even took the car to a 3rd party mechanic that we found online so that they could inspect the car for us. The car was shipped to NC and arrived in great shape, just as Jessica described. I am shocked by the level of customer service I received and would recommend this dealer in a heartbeat.

Prius_owner

Oct 18, 2010

I came into Wellesley Toyota looking for a used Prius with low mileage and the features I wanted. Jason worked with me from the start to try out the options they had, and after test driving 2 models, I had settled on one, but wanted to think about it. The friend I was with and I went to lunch, and Jason wasn't pushy about getting me to commit before I was ready. After thinking it over, I returned with my friend and Jason helped me get a great deal without being pushy. I really appreciated the ease of the sales process. I got a great deal and am very happy with my purchase!

gder23

Oct 4, 2010

Friendly sales people. Took a little work to get to final price, which was annoying, but that is how the game is played. Very happy with the car I purchased and the deals/financing that applied. One other positive thing about this dealership was that they did not try to sell me additional warranties or tack on any extras.

eeemac

Sep 27, 2010

The '08 Toyota Avalon(that we just purchased) is our third Avalon since 1998. We also own '01 Highlander. All vehicles have gone back to Wellesley Toyota for service be it minor or scheduled maintance.We have complete confidence in the Toyota name as well as all "service" people we have dealt with at Wellesley Toyota since 1998.Last week, Bruce went in to Wellesley Toyota for a recall on his '03 Avalon(102K miles),and while he was waiting he met Jason Crede and asked about "used" Avalons. Jason was very courteous and knowledgeable about available used cars on the lot. He printed out several info sheets on a few used vehicles available for sale and gave Bruce his business card. Bruce and I did research on the '08 Avalon and returned to Wellesley Toyota for a test drive. Jason was extremely helpful with our questions, and helpful in our negotating the net "price" for the '08 Avalon. . Jason has followed up and solved our one and only concern.....the floor mats were a lighter grey...a new set has been ordered and will be available when Bruce goes back for the registration and safety inspection.Jason Crede is an asset to Wellesley Toyota and we would recommend him to anyone looking to purchase a vehicle from Wellesley Toyota.Ellen and Bruce MacFadyen

flamingcarrot

Sep 24, 2010

Ted was personable, responsive, and flexible. He showed us only cars that met our criteria, and he didn't try to push us into cars that were outside of our requirements. Wellesley Toyota had a good selection of cars with a wide variety of features. Overall, a very positive experience!

marvmerv

Sep 18, 2010

Jason was polite, professional, and very laid back -- no pressure from him at all. He was exceptionally knoweldgable about the car I was interested in (Prius), and answered all my questions. I'm totally inexperienced at selecting and purchasing a used vehicle; I told Jason so when I walked in, and he did not take advantage of that fact. He even went so far as to put the car on the 'lift for me, so I could inspect the undercarriage of the vehicle (which was practically pristine). Price from the dealership was fair; I think I got a good deal for the vehicle in question. I walked in with a loan offer from a credit union; the dealership got me a loan with a better rate and similar terms. For the document fee, the dealership got me new plates, registration, arranged the title; they also had the car inspected and provided a full tank of fuel. I walked in on a Wednesday to see the car the first time; came back on a Saturday and closed the deal; picked the car up the next Tuesday. Prompt, professional, courteous -- and no feeling of "slick used-car salesman" -- totally unprepossessing, and I'd be happy to recommend anyone visit them to see if their used car inventory has what you're looking for.

eudybill

Sep 13, 2010

Sales staff very friendly and helpful...Purchased a used car and after leaving dealership, found the car same care advertivised for $1000 lower price and Wellesly Toyota honored the lowere price...Every step was as they said it would be and when....very nice experience....Bill E

danielle8

Sep 12, 2010

My experience at Wellesley Toyota was great. My husband and I are so happy we purchased the Toyota Corolla. Shawn was so easy to work with. He was informative,friendly and extremely efficent. He completed all my paperwork in one day.I never realized the process was this simple. I usually lease my cars. The last time I purchased a car it was over ten years ago. When my lease is up on my other car I will definitely be visiting Shawn again. Thank you.

cjdrpond

Sep 11, 2010

We recently bought our very first Toyota Sienna in Wellesley. It was a very positive experience for us. Our sales consultant, Jason Creede, who sold us our Toyota Sienna was very personal, professional, and eager to please us as customers. We highly recommend Jason Creede, and we especially liked his honesty and no pressure sales tactics. He also took care of anything that needed to be fixed with our used Toyota Sienna to meet our satisfaction in a timely manner. Jason was a pleasure to work with. Mike, the Finance Manager, was also very personal and professional and was able to get us a fantastic loan rate. Scott, the Service & Parts Manager, was very cordial and took care of any parts that needed to be replaced on our Toyota Sienna. They all worked together as a great team and we most definitely will buy our next Toyota at Wellesley Toyota. Thanks to all of you at Wellesley Toyota!

Patricia Dorsey

Sep 9, 2010

I had owned a Toyota Camry for 14 years and wanted to have the same quality that I experienced in my car. I compared several dealerships and chose Wellesley Toyota. It is close to home but I also appreciated the help I received when I bought my Camry XLE. The plates from my previous car needed to be removed and I was very glad that Martin Hansberry offered to come and remove them--they were rusted on and difficult to remove. This was during a pouring rain. Since I was giving my car to my son, he suggested I bring the new plates there and he would see to it that they were put on correctly. His customer service and his explanation of the new features would encourage me to advise any friend to seek him out for their next car buying experience. Greg Lavin, the business manager was also very helpful during this sale.

SG415NH383

Sep 7, 2010

Purchasing a used car was a very easy and comfortable experience, thanks to the efforts of Dana DeStefano. He was a true gentleman: absolutely no pressure, and going out of his way to make what could be an otherwise unpleasant experience very pleasant indeed. I commend him on the way he conducted himself.I also want to express appreciation for Greg Lavin, your Business Manager. He,too, was thoroughly professional, knew his business, and made the whole and made the whole processing experience very easy.It has been a pleasure to do business with Wellesley Toyota, and I would not hesitate to recommend your dealership in the most positive terms.Sincerely,Richard Galler

caritastubbe

Sep 3, 2010

Had a great experience with the whole Dealership - but especially with Dan Lombardi, who was helpful and sweet in every thinkable way - he made the process easy and smooth - and within a couple of days I was on the road with my new Rav 4! I came into the Dealership, just to look a little closer at the new Rav 4 - but thanks to Dan Lombardi I became convinced very quick that this would be a wise - and cool - choice for me!I love my new car and am very thankful for all help and smooth handling of the leasing process! Dan also very patiently and friendly explained everything about the car and I couldnt be any happier with how he welcomed me in to the "Toyaota Family"!!

bonders04

Aug 31, 2010

Jason, our sales consultant, was very informative and helpful throughout our buying process. He had the car we were interested ready for us when we arrived and gave us all we needed to know about the vehicle. He was honest and did not make us feel like idiots as some salesmen have a habit of doing. Michael, the Finance Manager, went out of his way to make our buying experience as smooth as possible. We love the car and would buy at Wellesley Toyota again....and that is saying something since we drove over and hour and a half to get there despite dealers closer to home who are also Toyota dealers.They had many excellent vehicles to choose from...all priced competitively. All in all a great buying experience.....

redsoxgirl1984

Aug 31, 2010

This is my second car from Wellesley Toyota and I would never go anywhere else. The people are very friendly and help you throughout the process. They make you feel special and not just a buyer. I love it there, and would recommend it to all my friends and family.

kbwsteve14

Aug 29, 2010

My car buying experience at Wellesley Toyota was easy and painless. And I love my new-to-me Rav-4! The sales staff at the used car section of the dealership was helpful, friendly, informative, and not pushy at all. I'd recommend this dealership to anyone looking to replace a car.

kellileblanc

Aug 28, 2010

Dear Nai Thank you very much for your assistance with getting my car fixed and getting me in touch with Danny at Midway. He was very professional, personable and a pleasure to deal with. Also, Nick in Wellesley was extremely helpful as well. Youve got a great team! I cant thank you enough for your dedication to customer service. I will definitely be buying my next car from Wellesley Toyota !!!! Warm Regards,Kelli

Tanner

Aug 26, 2010

Although Ricardo was very nice, he had only been with the company 2 weeks and had limited knowledge. He couldn't answer most of my questions. Fortnately Brian stepped in to answer questions and provide more details. Brian said when I picked up the car Ricardo would spend about an hour going over the features. However when I came in Ricardo seemed surprised I wanted him to do this for me and expected me to drive right off the lot (car paid for). He then took about 10 minutes to explain basics We decided to leave and read the manuals.I recommend you provide more training and oversight for new hires.

donna bryan

Aug 23, 2010

I purchased my car one year ago this month. I have been to Wellesley Toyota for two service visits and have had nothing but the best experience. The overall experience with Toyota of Wellesley has been great!!! I purchased the car (Camry XLE) on Aug. 12, 2009, I have been in twice for service. The first time a warning light came on and I called and was told to bring it in right away. The people are the most friendly I have ever met at any given dealership. From the Managers, to the service people, and everyone I have ever had any dealings with have been the most friendly, helpful, and patient people I have ever met. I have nothing but great things to say about this dealership and all its' employees.Thanks,Donna Bryan

kbl317

Aug 20, 2010

I leased a 2011 Toyota Camry from Wellesley Toyota and had a great experience. This is my first car, Shaun and Jason were a great help and made things very easy. They took car of everything for me. My car was even personally delivered to my home. I will definitely recommend Toyota of Wellesley to anyone looking for a car.Thanks so much!Kathleen

Kenneth Shaffer

Aug 17, 2010

After visiting other dealerships who treated me very aggressively, Jason was a pleasure. Negotiations were reasonable and without the typical drama we all dread. After the price was set and papers signed, my mechanic found tire issues. I got an adjustment rather than an argument. I was told I couldnt take the car on the appointed day because they wanted to clean it again, do a bit of extra work no one had even mentioned before. The extra mile for sure. Good followthru all thru the process. Havent had service done here, but the sales side is professional, respectful and very cooperative. Jason was terrific. Highly recommended.

kim81

Aug 17, 2010

My boyfriend and I shopped around for weeks for a new different car! He loves his luxury cars. We were recommended by a friend to shop at the Wellesley dealer. We found a beautiful Toyota Avalon. The service we unbeatable to all the places we visited. He has showed the car off to many people and told them to shop at your place. Thank You Kim and John

lauren82

Aug 17, 2010

After going to several dealerships, we found that Wellesley Toyota was fantastic! Shaun was very patient and super friendly. Overall we got a beautiful Range Rover, excellent service, and a great price! We would reccomend this dealership and ask for Shaun!!

MartyZ

Aug 17, 2010

Very friendly and relaxed environment- no high pressure or high stim- Everything they said they would do (car prep,new registration, car inspection, extra key) was on time. Bought a great used vehicle and very pleased with the price- we'll be back again when we need another car-

corolla123

Aug 16, 2010

Toyota of Wellesley proved to be a terrific place to buy a car. The staff were professional and friendly. As a first time car-buyer, I never felt pressured and I always felt my questions were thoroughly answered. Jack Mendosa was organized, responsive, and clear. My experience with other staff members were also top notch. I recommend this dealer without reservations.

wgs4967les

Aug 16, 2010

I have purchased many new cars, and this was hands-down the best experience I've had at a dealership. Greg Lavin was straightforward throughout the process, and very 'low-pressure' in his style. It was refreshing to be treated with professionalism, dignity, and respect - from start to finish - and everything was delivered as promised and on-time. This was my first time buying a Toyota at the Wellesley dealership, but it won't be my last.

mjacob47

Aug 9, 2010

Greg Lavin was as direct, clear, professional, low-pressure as they come. He gave me real numbers and there was no haggling needed. He was great! He is a very seasoned car dealer and his wisdom and years of working with people shine through. I never felt he was trying in any way to manipulate. He instilled trust almost instantly.

christinededek

Aug 3, 2010

This was by far the best car shopping experience! People were friendly, nice and didn't put ANY pressure on us to buy. We did buy a car there, mostly because they didn't try to force us!! The price was great, but the people and service were better

johntam

Aug 3, 2010

I wanted to replace a 12 year old Toyota Tacoma. I wanted a replacement Tacoma slightly used. I called araound to other dealership and it was hard to find a Toyota tacoma that is a couple of years old. Alan showed me several vehicles and was able to answer all my question. They had a 2009 Toyota Tacoma. Shaun made everthing easy. It's like a one stop shop. Got great financing too.

ucronam

Aug 2, 2010

We visited the dealership on a Wednesday night. While we really enjoyed our experience with Jason, the knowledgeable sales person during the test drive, the overall experience was disappointing. Probably more so because we WERE so happy with Jason. He knew the cars, was up front about possible problems and ideas for solving them, and was friendly and willing to answer all of our questions.During negotiations, I was disappointed in the offer made on our trade. At the end of the conversation Sean told my husband and me that a few details about the car we were interested in would be reviewed by the service department and that they would check out some other options for our trade. Sean would call us the next day.In good faith, we waited for a call and revisited what trade value we could live with. We fully expected a call, and expected to buy a car from them.By Friday morning, we decided to call the dealer to see if any progress had been made, in the hopes of avoiding reopening our search. We found that both Sean and Jason were out until Monday.We started from scratch and found our new car at another dealership, one that not only worked with us on price, but also on trade, and, most importantly, communicated with us openly and honestly about the process.

bpru322

Jul 30, 2010

I was new to the car market knowing nothing about how to choosing a car. Mr. Ko explained detaily about which car would be best for the price range I was looking for. He also tried to earn any possible discount and 0% financing for me. He was very kindly. Kevin was the one who helped me with the paper work. Since I was living in New York, which is impossible for me to come by this dealer everyday. We communicate through e-mail and every paper work was perfectly done when I was first time there after I moved to Massachusetts. This really saved me a lot of time and effort.Ricardo was the one who helped me with the test drive and the one who picked me up at the train station since I didn't have any other method to go to this dealer. He was supposed to be off on the day he handed the car to me but he spent like two hours or more helping me went through the final process. I was sorry about interupting his day off.Overall, I feel satisfied about this experience and would like to recommend this dealership to people who want to buy a car.

frankfeir

Jul 27, 2010

I just purchased a new toyota sienna from Wellesley Toyota and it was a very good experience. Jack Mendosa is very nice and patient. The simplicity is what impressed me the most. I don't have to worry about so many tricks mentioned in this site. I would definitely recommend this dealership to my friends.

stravenky87

Jul 24, 2010

my experience was a good one... Ricardo was very friendly,help me find the good deal for me..explain to me every option that i have and help me find a good car... i feel very safe driving my car.. i will recommend this dealer to anyone..people over there are real good,they make sure u really happy with your purchase...

Valentina

Jul 16, 2010

Justin, Service Dept. EXCELLENT! This is reason for buying a used car at Wellesley Toyota. He supervised service on 1996 Wagon, purchased New, being replaced for 15 years, along with Greg, for 5 years. Shaun and Jessica, EXCELLENT sale process. Jessica helped with small details which were, I'm sure, not in her job description..very thoughtful. Mrs. Cannell Wellesley Hills

jmarseille

Jul 15, 2010

I have been looking for a car for quite awhile. I had gone to other dealerships but never was treated how I was treated at toyota of wellesley. Alens was terrific and so was Kevin(finance) was awesome. I would recommend this dealership to all my friends/family if they're looking to buy a car.

McCurtain

Jul 15, 2010

Hello,My wife and I had another wonderful experience at Wellesley Toyota jsut this week when we returned to lease our second vehicle. I specifically asked to speak with Dan Lombardi again because of the great time we had when we leased or 2010 Camry last October. Dan is a consummate professional. This time we leased a 2010 Corolla. Dan was especially attentive to my wife and really listened to her needs and questions. The whole experience from start to finish was wonderful. I picked up the car on Tuesday, July 13, 2010. The car was prepped and Dan took the time to explain everything to me. In addition we also spoke with Courtney from the finance department. He was point on when explaining every question that we had and made the whole process very comfortable. Lastly the service and parts departments have always been very courteous and knowledgeable and always go the extra mile to help with both information and scheduling issues that we might have. Both my wife and I look forward to a long and happy relationship with the entire Ko Automotive Group.Thank you!

sandra willette

Jul 15, 2010

I loved the experience the i had geting a car at toyota of wellesley, Eric and Ricardo were very friendly and helpfull finding the rigth car for me. Driving it i fell safe, comfortable, and very happy!!! thank you guys for everything... I definitive will recoment it to anybody. Great job!!!!

astoneabm

Jul 14, 2010

My girlfriend and I went to Wellesley with the intention of leasing a Corolla and were successful in doing so. The employees that we dealt with were professional, relaxed, and concise. We were pleased with the entire process of leasing and would recommend this dealership and moreover recommend Greg, Kevin and Eric.

greenprius2007

Jul 14, 2010

Jason Crede was wonderful to work with ! Very knowledgeable, friendly, and helpful.Jason helped my daughter and I to find the perfect used 2007 Prius in the color we were looking for with 32k miles. Jason's colleague Jessica was also very helpful, explaining the Prius controls and helped us take it for a test drive. We are very happy with our purchase and highly recommend Jason and Wellesley Toyota to anyone looking for a great used car buying experience.

acorbett

Jul 13, 2010

We bought a used Toyota Sienna recently and the experience was a lot less stressful than some other dealerships we visited. We were pretty set on what we were looking for when we went in and Jason was very accomodating & helpful. We are pretty fussy people yet he calmly showed us a number of cars that we were all able to test drive until we found the right one. I've given Wellesley Toyota a Top Rating because we are very pleased with our purchase and would recommend Wellesley Toyota to anyone looking for a quality car who likes to be treated with respect and honesty and at the same time, receive great customer service.

KDanehy

Jul 13, 2010

The experience was positive and expeditious. Ricardo did a nice job of overseeing the process. I appreciated dealing directly with the sales manager instead of his hiding behind the Wizard of Oz curtain. The only negative (as I have experienced in other Toyota dealerships) is having to wait 30 minutes after agreeing on the deal to see the business manager. This was not too bad; Boch Totota had me and my wife wait for 75 minutes three years ago when we spent over $30k on a new vehicle for her.

nyablons

Jul 13, 2010

Toyota of Wellesley made it very easy to do business. I explained the Camry I wanted and they had it in stock and I was able to purchase the Camry the very same day and pick up two days later. Wellesley Toyota has a great service department and all of the folks are very helpful.

Steve Robertson

Jul 9, 2010

The reason I am giving the review that I am is because of the whole buying process. I contacted Jack through the internet and explained what I was looking for and within minutes I not only had a price but a price that was so good that I left work early to get to the dealership so they could verify what I wanted for my trade-in which they did in a bout a 10 minute time frame. Jack asked if I was ready to sign on the dotted line and I said lets do it and was done in less than an hour. The whole experience was just way to easy to believe and I left there astounded that it it could actually be this easy. I had spent 2 weekends prior at many dealerships and Wellsley Toyota blew everyone out of the water. My next experience was with Courtney who walked me through the whole leasing experience and gave me a very good understanding of why leasing is good and also some of the downfalls as well. I had a minor credit issue that needed to be adressed and he was able to work through it and get me the credit I needed with no problems. Courtney again helped make the whole experience painless.My next and last experience was that when I picked up my Rav4 the body moldings had not yet arrived so it meant going back at some point to have them installed which was a minor inconvience but really no big deal. Jack decided that instead of me having to go back he came to my workplace picked up my truck brought it in and had the moldings put on and drove back to my workplace I told people in my office about it and they were all like wow that is impressive and it was.I can honestly say Wellsley Toyota has a customer for life and although not looking forward to having to buy again anytime soon I do look forward to my next purchase with them. I think the rest of the auto industry could learn a few things from Wellsley Toyota but they are to worried about taking advantage of their customers and making the extra buck to care about customer service. My wife works with someone that bought from them as well and gave them high marks.

magpenmus

Jul 7, 2010

I honestly couldn't have been more satisfied with my experience buying an FJ Cruiser from these folks. I would highly recommend them to anyone I know looking for a new vehicle. They're friendly, knowledgeable, and no pressure. This was by far the easiest time I've ever had buying a car.

jennyweisz

Jul 5, 2010

I visited other dealerships before going to Wellesley. Dan was quickly able to beat the price of other dealers and provide the options we wanted. He offered a solid tradein on our other car which made the purchase possible. Dan was friendly, lowkey, and able to get us into a new vehicle quickly.

bfguilford

Jul 2, 2010

This was the best car buying experience I've ever had (and I've had more than a few). I knew what I wanted - a 2010 Prius with specific options, and emailed 10 dealers in 5 different states asking them to quote on this car, and telling them that I had to pick the car up within 3 days (in order to beat the end of the "no sales tax on high mileage cars" in CT). I put very specific instructions in my email, and Greg Lavin responded very quickly and in exactly the way I had requested (unlike so many of the other dealers who just didn't seem to want to be bothered doing what I asked, or replying at all in a couple of cases).It became very clear that Wellesley Toyota and Greg were serious about selling me a car, offering exactly what I was looking for at a very attractive price. I completed the sale over the phone on June 28. My needs weren't simple. Since MA doesn't issue temporary license plates, I had to be able to get to the dealership, complete the paperwork and pay them, take the paperwork to the nearest CT DMV office to register it (85 miles away), and come back to the dealership to pick the car up (all on the 29th, or miss out on a $1,300 CT sales tax break). Not only that, but my wife was not able to drive me in our other car that day. So I asked Greg if he could meet me at the train station (coming up from CT), and if the dealership would lend me a car to make the round trip to the CT DMV. I fully expected him to say yes (to picking me up) and no (to lending me the car), and was preparing to rent a car for that trip (their price was so much better that it would have been worthwhile). He went to bat for me, and called back to tell me that he'd meet the train, and that he had a car for me to drive to CT.On the 29th, the transaction went incredibly smoothly. They had all the paperwork ready for me, and I was on the road to the DMV less than 15 minutes after arriving at the dealership. It was a long day, but well worth it.Greg and the people at Wellesley Toyota were fabulous, and I won't hesitate to recommend them to anyone who is looking for a Toyota, even if they aren't local.

bill Fischer

Jul 2, 2010

Carol and I buy new & keep cars for an avgare of 10 years, so we shop careful, After a lot of reasearch we purchaced spicific reports form consumer reports on the models we wanted to buy. then we interviewed & nagotiated with several dealerships. Even though Wellesley is not close to us we chose to buy from them. We found our salesman Dan Lombardi and his staff to be informative and comfortable to be with. They respected that we had done our homework and setteled on a very good price. After the sale Dan gave us therough instructions in how to operate many of the new features on our car. Dan even arranged a 1 day turnaround for our registration and inspectin sitcker so we could leave for vacation on time. I would say we got a very fair deal.

Marianne McLaughlin

Jul 2, 2010

I was able to see the used car inventory on-line and make an offer on-line which the dealer accepted via email. The salesman Jason was very courteous. He brought the car to the front of the lot and invited us to take a test drive. He offered to have some minor scratches fixed at a very reasonable price. He showed us the repair area for any future needs we might have. He also voluntarily showed us the facts on the used car's history of service to help us feel comfortable about our choice.

AndrewCJohnston

Jun 30, 2010

I was in the market for a used Sienna mini-van. I located the various Toyota dealers who had the inventory I was interested in. My local dealer, Boch, had a few used mini-vans, however when I went to visit I was quickly being pushed to look at new ones. I then connected with Shaun at Wellesley Toyota via Cars.com. He was responsive, but not overly so. He was helpful and informative over the phone and gave straight advise and percise overviews of the inventory he had available. I then visited the dealership and met with Alens and Shaun. Alens and I took a test drive, and we had a great conversation. No pushy sales tactics, straight answers, and genuine in his approach. The car I went to see wasn't exactly what I wanted, but they had another on the lot. Alens and I went for another drive...this one was it. I was in an out in under 2 hours. Oh, and there was no back and forth, used car sales tactics. Shaun and I talked about the price, it was a straight forward dicussion (again), he never left his desk to ask his finance manager a question, nor did he have to "present the offer". We went back and forth a few times, agreed on a price, I signed an agreement, provided a deposit, and walked out with a new used car. Best car buying experience I have ever had.

desfyler

Jun 24, 2010

After spending a good part of a weekend waiting around on the auto mile in Norwood, I was pleased by the quick attention and friendly help of the sales staff of Wellesley Toyota. I needed a replacement vehicle and Alens was very helpful in finding me a vehicle in my price range. They gave me an excellent price and I like that they are close to home.

marthadow

Jun 24, 2010

We had a very positive experience from the first. We received quick e-mail responses regarding the car we were interested in which was important as we were traveling from CT. to see the car. The car was as described and in perfect condition. Jason provided a professional, no-pressure experience for us while we were test driving the car and afterward while we were deciding to purchase the car. He was helpful and informative re: our Hybrid...he even helped me download my bluetooth !!! In addition, he has offered to help us if we have any questions about the car. Overall, it was an easy and actually fun experience...they took out all the hassle and helped us answer our questions and concerns. We will definitely be returning customers. Worth the trip !!!

mattbuss10

Jun 24, 2010

Jason Crede was very easy going and knowledgeable about the vehicle I was interested in. The whole experience was seamless and trouble free. They did everything they said they would on time. Mr Ko, the owner was pleasant to talk to also.would recommend these guys to friends and family.

wildcatlennon

Jun 23, 2010

Fantastic experience at this dealership best I've ever had. Salesman were very friendly and both helpful and fair. Answered all my questions and went above and beyond in service. Will be recommending to anyone who asks. Ask for Shaun Fisher the sales manager!

edfeng98

Jun 22, 2010

Leased a Prius II, and traded in my old corolla. Great experience! Their beat Boch. The salesman Jack Mendosa is very peasant to work with.

mkammer

Jun 15, 2010

I was about to lease a car from a dealership I had worked with in the past. I decided to contact another local dealership just to compare prices. I emailed Toyota of Wellesley and received a prompt email with all the information I had requested (from Jack Mendosa). His response was timely and informative. The price he quoted was very competitive and I decided to go into the dealership. All around it was an excellenct experience - they were professional, straighforward, not "hard sell" and gave me an excellent price. A very positive experience from start to finish and I will recommend Toyota of Wellesley to my friends and colleagues without hesitation.

mynewcamry

Jun 13, 2010

Jack was great to work with, both in person and over e-mail. He provided a lot of information about the features and specs of the car, and gave me a price quote that other dealers could not beat. In the business office, Kevin explained all of the paperwork in a clear, concise manner. Overall, this was a very positive experience!

HappyPrius

Jun 11, 2010

Jason was knowledgeable, kind and low key. He even stayed after hours on a Sunday to help us and came in on his day off to be there when we picked up the car. I felt like he would back us if there were any problems with the car. Car buying is stressful but I actually enjoyed the experience.

eulygomezph

Jun 8, 2010

Theodore was an excellent saler. He took all his time to answer my questions and doubts. He was extraordinarily very patient. I will recommend Theodore to anyone who would ask me. I was not sure about making a decision between two cars and the color that I wanted, but he helped me make up my mind.

remorse6673

Jun 8, 2010

Great service, great price - what I always expect from Wellesley Toyota! They know how to treat a customer, with class and respect. This is the 4th vehicle I've bought and/or leased and will certainly go back for #5. I like the experience so much, I drive from Attleboro (home of Boch!) to buy my vehicle in Wellesley.

Yutaka Osawa

Jun 8, 2010

Yesterday, I bought used Matrix S AWD from this dealer. First of all, Dan and other sales persons in the dealer are very friendly and make me good impressions. Compared with KBB web site, car price is reasonable and, in total, I'm very glad to buy the car from this dealer and to meet with Dan.

gracie13

Jun 7, 2010

I had a very good experience. Everyone was very kind and the information was very clear. They answered all my questions. I had no doubt when i bought the car that i made a very good choice with this dealership. Jack Mendosa was very helpful. He went over the car with me and explained every aspect of it.I would recommend this place to anyone looking for a new car.

joelginsberg

Jun 7, 2010

I was very impressed with the whole process at Wellesley Toyota. My wife had bought a car from them and was very happy, so I thought I'd try them myself. Because I was looking for a particular brand/year of used car, I visited several toyota dealerships in the area; Wellesley and especially Jason Crede, were by far the best. No high pressure, didn't try to sell me something I didn't want, and were always customer-service oriented and helpful. Jason immediately struck me as honest, helpful, courteous, and concerned about me as a custome. I will definitely go back to wellesly, even though they are far from the closest Toyota dealer.

dannmarsh

Jun 6, 2010

This dealership is top notch. From my salesman, Bill Lombardi, to the Business Manager and Sales manager, I could not have asked for an easier experience. They were not overbearing, but were extremely eager to please. I highly recommend this dealership.

Slizzl168

Jun 1, 2010

I took out this Red Toyota Corolla 2009! When I called for the price on the phone I was told up front that it was 1000.00 less than on the website!!!! Dana was my salesman and couldn't have been nicer or more friendly very low key! We took it for a spin and my heart was sold. I met the finanace guy and told him I needed to think about it...we did some preliminary paper work and there was NO hard sell! I said I had to think about it! Two days later that baby was in my driveway!!! I negotiated the price as it was just out of my ball park and they met me half way!I am SO happy with my car, the service and the Wellesley Toyota was awesome!!!!!!!!!

treegs

Jun 1, 2010

Buying a vehicle is usually very stressful, but you guys made it pretty painless. Jason was a polite, knowledgable salesman who didn't use too much pressure or come across as a phony. He was thorough and listened to our wants in a vehicle and didn't try and force anything on us we didn't want. Negotiations for our trade-in vehicle were fair. The entire process was quick and easy. I would recommend Jason and your dealership to anyone looking for a Toyota.

sbudson

May 28, 2010

TOYOTA OF WELLESLEY couldn't have been nicer, more helpful or more on top of things!! They kindly supplied a convertible car and driver to the Council on Aging for our part in the annual Town of Wellesley Veteran's Parade, Sunday, May 23, 2010. Their lovely driver came wearing a red Toyota shirt (appropriate for the red, white and blue theme of the parade) and she was equally helpful, kind and competent. A grandmother and her two teen-aged grand children rode in the car and everyone was thrilled to be in such a spiffy, white, Toyota convertible.It was a pleasure to deal with them and there were many conversations about this over time. Each and every time we were greeted cordially and competently. All of these experiences lead me to give Toyota of Welleley an excellent rating and recommendaation. Toyota sees itself as a part of the Wellesley community and contributes to it. I would recommend this dealship!S Budson

drew155

May 27, 2010

I found my pre-owned Toyota Tundra through an internet search. There are several dealerships much closer to my home, but Wellesley Toyota had the inventory that interested me, with more than one Tundra available. The truck I ended up purchasing was two years old, but with only 15K miles, and in "new" condition. I met with Jason Crede to look at several trucks, he was knowledgeable about all the features of the truck and explained to me without pressure how the dealership acquires and prices used vehicles. I test drove both a Tundra as well as a Tacoma that I expressed interest in driving. Rather than pressuring me for a sale Jason stepped back and let me decide which truck I wanted to purchase. I agonized over the decision: the Tundra or the Tacoma. Ultimately, the decision always came down to one fact: I preferred the features and the price of the Tundra to the Tacoma even though I knew the Tacoma was more practical. I also have now learned that if I drive the Tundra conservatively, I will get reasonable gas mileage (~19 mpg). I have owned a Toyota truck since 1986 and do not foresee the need to purchase from any other manufacturer. Because of my experience purchasing this truck with this dealership, I now understand why our family friend drives out from Cambridge to do business with Wellesley Toyota. It was a pleasure doing business with a company where the customer comes first.

jeff o

May 19, 2010

Excellent buying experience. Individuals were intelligent, friendly, knowledgeable and respectful of our time. Shaun and Michael K were exceptional to deal with. And Jason walked me through every inch of the car. Customer service is clearly a focus. Well done.

xoxo3319

May 18, 2010

I came here with my parents and as soon as we drove into the lot we weren't hounded by sales people and being pressured into buying a car. Everyone there was extremly nice and helpful and we would def reccomend wellesley toyota to anyone looking to purchase a Toyota, and whenever my family is looking for another car, I'm sure you will see us back!

gcarlson

May 16, 2010

Dealing with Wellesley Toyota has been a pleasure. From the friendly greeting to the estimated length of time involved in servicing my car. I am always treated with respect and courtesy. I have always been a Volvo owner but when it came to price Wellesley Toyota could not be beat.

Grace Jackson

May 16, 2010

I am truly a satisfied customer with Wellesley Toyota.Alens is amazing. Not only did he help me purchase a 2009 Corolla last year he also helped me trade in that same car to a 2010 corolla a week ago.Thanks a bunch Alens!!!!!!!!!!!!!!!:-)Grace JacksonAlso special thanks to Courtney and Kevin

ccarlson78

May 12, 2010

As always excellent serivce. No matter what I go in for Im always treated like I matter. Always kept informed as to what needs to be done and how long it will take. Always friendly service people doing what ever they can to make my visit go smoothly.

Wanda R. Pazmino

Apr 24, 2010

Jason was extremely helpful,knowledgeable and informative about Toyota's RAV4.He was sensitive to our needs and helped negotiate a price we could work work with.Buying our 2008 RAV4 at Wellesley, Toyota was a very positive experience, we are pleased with our new pre-own car and will recommend Jason at Wellesley, Toyota to our family and friends!Thank You ,Bob & Wanda PazminoNewton Centre, MA

jennid456

Apr 16, 2010

My family and I travelled over an hour away from our home to find the right vehicle for us. Toyota of Wellesley was worth the drive/The prompt service, easy transaction and friendliness of everyone we dealt with was exceptional.We highly recommend Toyota of Wellesley for their competitive pricing, professional service and attention to detail.Sincerely,Diane Jennings

BurtK

Apr 12, 2010

We have two Toyotas (bought them from Wellesley Toyota). A Sienna and a Prius. On February 11th, my wife was driving through an intersection (happened to be in New York on Long Island), and a car hit her broadside going about 30 mph (allegedly, he said he was skidding; police believe otherwise). His car hit the driver's door, and pushed the van into a snow bank. The glass in door shattered all over her, but the door and frame held - door took a direct hit, a direct hit but held! Her seat belt held as well. She suffered very minor injury.So I don't care what anyone says about Toyota. My wife is alive because designers at Toyota built a strong car. Please tell Brian and the great crew in service that their good maintenance probably played a part as well. Also, tell them that this is why we haven't been for a while (took over a month to fix because of accident occurring out of state and involving 2 ins. companies). Will be in soon. And, Thanks - thanks very, very much.Burt Klein

scottz

Apr 6, 2010

I live about 40 minutes from Wellesley and found my pre-owned Highlander Hybrid through an internet search. There are several dealerships much closer to my home, but Wellesley Toyota had the inventory that interested me, with more than one Highlander Hybrid available. The car I ended up buying was three years old, but with only 15K miles, and in fabulous condition. I met with Martin Hansberry to look at several vehicles, he was always considerate and accommodating. He even came in on a Sunday, that was his day off, so that my husband and I could complete the paperwork at our convenience. Michael, in the business office, also expedited the buying process for my family's convenience, and came in early to complete the transaction. It was definitely worth the trip to Wellesley. We LOVE our Highlander, and look forward to many years of fun traveling in it. I've owned Toyotas for about 15 years now, and do not foresee buying any other make of car. Thank You!

nosaj77

Apr 5, 2010

Excellent service when I purchased my Toyota Solara from Wellesley Toyota. Jason was the person who acquainted me with the "new" car. I was also very impressed by the service manager, Eric Graph. Car is in excellent condition and still carries the new car warranty.Thank you, Marvin Fox

kourtneyh229

Mar 30, 2010

I had a great experience with this dealership. I just bought a used Scion and I am very happy with it. Jason and Mike were wonderful about answering my questions and helping me make an informed choice. They even offered to pick me up from work and drive me to the dealership to pick up my new car the next day! Most importantly I felt comfortable and did not feel any pressure to buy. I love my new car!

rere1946

Mar 26, 2010

I rate all fives (5) in my review. My Sales Consultant, Alens Constant, greeted me warmly and courteously. He was very helpful and showed experience in answering my questions. After working with IBM for 30 years, I expected the quality of work to be outstanding. . . AND IT WAS AND IS! The price of this car was very well in my range, which was terrific. Happy me!My overall experience with Alens and Shaun working in concert to make sure my needs were met was OUTSTANDING. I certainly will refer anyone looking for a great deal on a new or used car to ask for Alens Constant and Shaun Fisher.Thank you guys! It's been fantastic doing business with you.Rita J. Burnett

rhunt

Mar 23, 2010

We just bought our second car ina month at Wellesley Toyota through Greg Lavin. Again, Greg gave the best of service and helped us choose the right car for our budget. As always Greg was trustworthy, efficient and a pleasure to work with. He goes above and beyond in all aspects of the transaction. I would not go to anyone else!

ted duprez

Mar 17, 2010

Martin Hansberry did a great job handling my wife and I, a couple of skeptics when it comes to buying a car. I've been buying cars for around 50 years, and this process of my wife buying the car and me helping was comfortable and pleasant, unlike other encounters I have had.My wife ended up with a Highlander (used) and is very happy with it. I was impressed that there were no high-pressure tactics and no curve balls.Mr. Ko should promote Martin before he loses him to another dealer. Martin is a classy guy and represented the dealership extremely well. We liked Shaun's approach as well.My SUV has 85,000 miles on it and when I am ready for my next car, I will be contacting Martin.Wellesley Toyota should be proud of its entire team.Ted & Cathy DuprezShrewsbury, MA

akpo10

Mar 16, 2010

Brought my son's 98 Camry for a service and inspection sticker, they did both very well. I was completely informed at every stage so they never spent money without my agreement. And you can sit in their waiting area with free WiFi and coffee and there are snack machines etc. It's so nice to get great service and efficiency, now I have experienced Toyota of Wellesley by buying a new car, servicing that car and now servicing an older car - altogether this is an excellent dealer.

lbcoleman04

Mar 16, 2010

Daniel Viola was by far the best person to help me. He was kind and helpful, answered all of my questions without making me feel stupid, fixed my car in a very short period of time and went above and beyond every step of the way. I would highly recommend this dealership to anyone who was interested in buying a car (new or used) or having their car serviced.

Stevo1262

Mar 16, 2010

I have on many occasions called the day of my repair being completed and have been allowed to come in at my convenience. I have always gotten the upmost attendence to my issues. Have been very content each and everytime I have had my vehicle serviced at the Toyota of Wellesley and will continue to refer them to everyone I know..

DMusicant

Mar 15, 2010

I would recommend them for sales, but definitely not for service.They wrote me up for $1,000.00 worth of repairs on my 2003 Corolla that were totally unnecessary.What they called a 'leak', requiring replacing the timing chain cover, and water pump assembly (for some goofy reason), turned out not be a leak at all. A leak means dripping, and dust collecting on the oil to create a crusty oily residue.There was no leak, and no residue. There is some minor seepage from around the timing chain cover plate. And that's it. Perhaps something to keep an eye on.Not worth worrying about. And who replaces a water pump? The failure rate on that component on a car with 75,000 miles is close to zero.I'm surprised they didn't recommend replacing the entire engine. They are rip-off artists, and nothing less.if you are not under warranty do not waste your money having your car serviced there.

neely8

Mar 11, 2010

Wow what an experience! I just leased a new 2010 Toyota Camry from Greg Lavin and couldn't be happier about the whole process. This is my second car from this dealership. Although the recent problems that Toyota is having this is still by far the best manufacturer on the market and this is the best dealership to do business with. Gregg helped me pick out the perfect car for my needs. Brian and Eric worked very hard on the price for me as well as my trade in. Kevin in the Business office was a pleasure to work with,he know's his job inside and out and made my time in his office painless and productive. Everyone shopping for a Toyota should visit this dealership and give them the opportunity to sell you a vehicle. Very friendly and low key approach to one of the most stressfull things we as a consumer have to buy. Great Job guys!

bgader

Mar 2, 2010

I came into look at the 2010 Scion xB and xD. The sales rep I spoke with, Theodore Eliadis, was very friendly and quite knowledgeable about both cars. While I did not end up purchasing a Scion, I would certainly keep them in mind for the future or recommend them to anyone else looking for a Scion. There was absolutely no pressure to buy the car and my overall experience was quite positive. Ted even stayed late so we could get the second test drive in.

smkileydavis

Feb 28, 2010

I wound up buying my car elsewhere but have to say that I would not have minded buying one from this dealer... The rep was friendly and did NOT preasure in any way... They had sold the car I went in to look at and I wasn't impressed with abother car of interested that I test drove... The rep said that they could put me on a list with my criteria... Just a great way to work with a customer in my opinion!

trachten

Feb 25, 2010

The car price was excellent, equal or better than any other dealer I called. The salesperson was likewise very friendly; there was no pressure or hype in the purchase. There was an initial miscommunication on the price, but the manager stepped in an set that right.

jlbuttaro

Feb 17, 2010

This dealership is amazing. I would recommend this dealership to anyone that is looking for a Toyota. Both experiences I worked directly with James Wright and Eric Beilowitz. I can't stress how great they are. As a new buyer at the time, they helped me find the right car for me and got me everything I wanted in my new car. I bought a new 2009 camry last year and was very pleased with my entire experience. I recently bought a new 2010 camry because my other camry got into a car accident. They made the whole process very simple and understanding. Every figure was broken down and explained to me. It is a friendly environment there and would highly recommend this dealership to anyone.

jlukas511

Feb 15, 2010

I love the 2008 Corrolla I got from Toyota of Wellesley. The car only had 4,000 miles on it, and the price was very reasonable. I went to Wellesley Toyota from almost a hundred miles away and I am glad I that I did. The associates were a pleasure to work with, and I am happy with the experience that I had.

william machen

Feb 8, 2010

Despite the recent recall problems, I made a decision to purchase a Toyota Venza. I could not have been more happy with my experience at Toyota of Wellesley. The salesperson, Greg Lavin, was outstanding in every way. In addition to answering all my questions and being extremely efficient and responsive, he assisted me with turning in my previous leased vehicle. Courtney also was very helpful. All in all, I give Greg, Courtney, and the dealership tremendous credit for making my experience so positive.

rhunt

Feb 3, 2010

Greg Lavin is by far the best car salesman I have ever worked with in my 30 years of purchasing cars. Not only is he knowledgeable in all areas of Toyota products, he works hard to get you into your choice of cars and within your budget. He is extremely trustworthy and always has the needs of the customer first and foremost.

jwholey

Feb 2, 2010

My experience at the pre-owned Wellesley Toyota has been excellent during some pretty stressful times. I purchased a Toyota Camry in November and was not happy with the car due to the following 2 reasons. The gas milage was 15 miles to the gallon and the car would go 10-15 mph when put in gear (without me applying pressure to the gas pedal). I was very anxious about driving the car and I brought it back to the dealership. Rey Lima, my original salesman, who had been very solicitous during this time period took me to Sean Fisher,the manager, who, in turn, did a search for a comparable car for me. He was very gracious and concerned. He not only found me the same model, but, found one that had much less milage than the first car. I was able to trade the one car for the other without any additional expense. I would recommend Wellesly Toyota, pre-owned division to anyone because of this experience. I, like many others, are causiously awaiting the recall and fix to the car, however, I have confidence that I will be taken care of as I have been up to now. Buying a car had not been a pleasant experience for me in the past, but, I can honestly say that this experience has given the "used car salesmen" a whole new meaning! Toyota is very fortunate to have these two gentlemen, Rey and Sean, as representatives of their company. Sincerely,Judy Wholeyjudy.wholeyatanalog.com

plx28

Feb 2, 2010

Very good experience working with Jack Mendosa. He is extremely professional in handling every aspect of the sale, from price negation to vehicle delivery. If youre looking for a trustworthy dealer that delivers competitive price and excellent service, I'd highly recommend Wellesley Toyota.

jjmarder

Jan 29, 2010

I am 62 years old and have bought a number of cars in my lifetime. I have never been as impressed as I was with Wellesley Toyota. From my initial conversation with the Sales Manager, Shaun to the time I signed the final piece of paperwork with Business Manager Michael Kistoglou I was treated with the utmost respect and courtesy from everyone. Alens Constant was the sales consultant assigned to me and my wife and daughter when we arrived. He is a laid back, likable gentleman that sells himself, not the car, which is what any real good salesman does. He gave us a test drive, a good price on my trade in and very competitive price on a late model Toyota. There was no pressure to buy, he presented the numbers and the decision was ours. We felt like we made a new friend before we left. What a difference from past dealerships I have visited. Wellesley Toyota is not the closest dealer to my home, in fact it is over 40 miles away, but it will be the first place I visit when I am again in the market for a vehicle. I will recommend them highly to all my friends.

dnjost

Jan 25, 2010

My wife and I have been thrilled with the quality and expertise of sales and service. Jack Mendosa was able to assist me with all of my questions and helped me build the perfect combination for my new RAV4. The straightfoward pricing and honest representation I experienced is hard to find at other local dealerships This is our second auto from Wellesley Toytota.

BriandMore

Jan 22, 2010

I bought a new 2010 RAV4 this month from Wellesley Toyota. Toyotathon is great! This is my second new RAV4 from this dealer and I can't be happier! Excellent Salesman, Business Manager and the best Service Department in New England. They have a customer for life!

Ade

Jan 21, 2010

Very friendly, and no "pushy" or felt preassure to purchase a vehicle. As soon we walked in, they were gentle and polite. Definitely we would recommend this dealership to our own friends. And we would return again if we need to purchase another vehicle. The experience was great!

beaudett

Jan 18, 2010

We purchased a pre-owned 2008 Rave 4 two weeks ago. Saw the on line add ,called and confirmed still in stock. Drove 3 Hrs around trip to purchase. From the moment we arrived everything went extremely well. Jim Waldron was friendly,professional and honest. The Rave was exactly as advertised. Price was as stated. No presuure to buy new,buy additonal items etc. Due to factors beyond out control we would not be ale to pick car up for over a week. Jim Waldron drove the 3 hour round trip and delivered the car on his day off. This is service. I would highly recommend Jim Waldron and Wellesley Toyota to anyone in the market for a auto. We will be returning customers.

LCAlvin

Jan 18, 2010

I had just purchased a 2002 Land Cruiser through the internet and not having been provided with a service history from the previous owner, I thought it'd be a good idea to bring it to Toyota of Wellesley for a thorough checkup.Dropped the car off with Eric in the service department and while it was in their hands, he called me at every step of the way with updates and recommendations. I felt like I was kept in the loop at all times and was provided with enough information to make an informed and unpressured decision on what to fix and what to save for a later time. When I picked the car up, not only was all the service performed as expected and at a reasonable cost, but it was also vacuumed AND washed. This might seem routine to most of you, but it left me with an especially positive impression of the place. Not that I want to come back anytime soon, but I would have no hesitation to do so if the car starts to act up for whatever reason.

akpo10

Jan 16, 2010

Bought a new RAV4 one year ago from Toyota Wellesley, all exactly as promised and they stuck with the quoted price. The V6 LTD is very fast and economical (I see it won the recent Car & Driver comparison) what a great car.And Toyota Wellesley service is second to none! I would definitely recommend this dealership. Honest, hardworking and no BS - and it all happens at the time you agreed ON-TIME.

camry buyer 101

Jan 15, 2010

I started shopping for a new car several months before I eventually chose a camry. I went to many dealerships and found that most of them are not very knowledgeable about the vehicles and would prefer to get you to commit to buying before you have even started talking about the price. I find this incredibly irritating and disespectful. When I called Toyota of Wellesley I spoke with James who seemed to know more about the camet than anybody else I had spoken to and was genuinely happy to discuss pricing without interphating me first. This was very redraging and railted in me purchasing a car the next day from James and Toyota of Wellesley.

drich152

Jan 15, 2010

Just a class of straight shooters - if they say they have it in your color and at the agreed price - it's there when you get there! And that is unique around the other dealers in New England...Worth the distance travelled - I live 60 miles away and I would travel to Wellesley again...BTW their service is GREAT!!! And they tell you what has to be done next time too!!

rloprete

Jan 15, 2010

We had an excellent car buying experience and we will be Wellesley customers for life. We worked with Eric Beilowitz and he was fabulous! The prices were great, and the people were very helpful, and we love our new little Corolla. This is a great choice if you are looking to lease or buy.

zaja

Jan 15, 2010

I recently purchased a pre-owned Toyota Sienna at Wellesley Toyota after researching vehicles online and visiting several dealerships. The entire purchase process was extremely comfortable and surprisingly easy. The vehicle is extremely clean and fairly priced. My experience with sales consultant Renato Rey Lima and sales manager Shaun Fisher can be described as courteous, friendly and professional in every way. Rey listened to our needs and treated us with genuine warmth and decency. This entire process was an eye opener - very friendly, professional and customer focused. No games, no hassles, no runarounds, no frustration, no fast talking. Rey was very thorough and knowledgeable about the vehicle and extremely helpful throughout the purchase process from initial visit through vehicle pickup. He followed through on all the little details and made certain everything was to our satisfaction. If your typical visit to auto dealerships ends in games and frustration you owe it to yourself to visit Wellesley Toyota. This will change your entire auto buying experience. They treat people right. Stop in and see Rey Lima for your next vehicle. He is a gentleman and will treat you like family. This is how auto buying should be. This was an absolute 5 Star quality experience. This will be where I will purchase my next vehicle.

KarenEN

Jan 13, 2010

We purchased a new 2010 Toyota Sienna in December and had a great experience at Wellesley Toyota. Our initial contact was with James Wright who had a great balance between being attentive in his follow up without being overbearing. He was a pleasure to work with over the phone and internet. Jack Mendosa was the sales person on site when we actually purchased the car. He has an excellent demeaner and was very knowledgeable about the car. We finally dealt with Brian who excelled at walking us through the complicated paperwork, financing, and extended warranty. I would be happy to recommend these people and this dealership to others and would return to the dealership when it is time to purchase another vehicle.

bim

Dec 30, 2009

I recently purchased a Toyota Highlander from Wellesley Toyota and I highly recommend them. I was fortunate to work with Rey Lima. I never felt pressure to buy, he was patient, polite, knowledgeable, and he took time to negotiate a fair price. Overall I felt the process was quick and easy and would certainly recommend going to this dealership. It was a pleasure to work with Rey.

sizzeler56

Dec 29, 2009

Car shopping was not fun until I went to Wellesley Toyota. At the dealership close to my home I felt very pressured to buy a car THAT INSTANT and left feeling as though I had completely wasted their time even though I clearly explained that I was just beginning my search. As someone who has only had hand me down vehicles I was excited to shop for my very first new car but was discouraged by the attitudes of some of the dealerships. I called Wellesley after seeing the vehicle online and being satisfied with their asking price. They were incredibly helpful on the phone and encouraged me to go in and test drive. There was absolutely no pressure to buy right then and there and I even brought my parents in for a 2nd test drive and they were very patient with all of our questions. Needless to say I signed the papers on my second visit. Wellesley Toyota has a wonderful staff, very upfront with their prices and vehicle information/ I will definitely be returning in the future when I need another car and will recommend Wellesley Toyota to my friends and family that are looking for a car. Love my Matrix!!!

julienfourcade

Dec 28, 2009

We looked at several cars in the inventory before we selected a 4-Runner. We stopped twice wihtout apointment and the service was always very good. Rey did not put any pressure on us and in the meantime we concluded the deal fairly quickly. It is the second time we buy a car from Rey and both experiences were very positive.

varakis78

Dec 19, 2009

I just perchased a used Toyota Highlander from Wellesley Toyota and Renato "Rey" Lima was fantastic! He was extremely nice and very knowledgable of the cars in the lot. There was also absolutely no pressure to buy. I will definitly refer him to anyone looking to buy a car.

taekwon

Dec 17, 2009

We have purchased our last five vehicles from Wellesley Toyota. Both the sales staffand service staff is courteous and professional.At no time during the sales process is there a hard sell. Questions are answered directly and honestly. Ray Lima in particular was very patient and dilligent in getting my family the best vehicle that met our needs.Surrounding dealers have an approach to sales that have constantly reinforced how much we appreciate the way business is handled at Wellesley Toyota. Weare very sure we will return to Wellesley toyota for our next purchase.

joe&carol

Dec 8, 2009

My wife and I were in search of a fairly 'new' used car, having been the owners of a fifteen year old Corolla that was finally beginning to 'wind down'. We had recently had an unsatisfactory experience with another dealer which left us feeling both anxious and bitter. We contacted Wellesley Toyota online after seeing that they had the car we desired in a price range we could afford. The experience there was like 'night vs. day' compared to the previous dealership. The salesman, Rey, was personable and warm, making us feel immediately at ease. Both he and the staff were both honest and straightforward, as well as extremely helpful and knowledgeable. Though I don't plan on purchasing another car anytime soon, (I like to hold on to my cars a long time!) I would most certainly recommend this dealership to those I know!

rclough

Dec 8, 2009

This was the most pleasant dealership experience I have had. I have been shopping for a car for six months and as soon as I sat down with Ray Lima and told him what I was looking for, I knew that this was the place I was going to buy a car. The staff is extremely friendly and helpful. I am a first time car buyer and I had a lot of questions and both Ray and Michael were very patient and helpful. I would highly recommend anyone who is looking to buy a car to go here!

saijinliu

Dec 7, 2009

My wife and I bought a 2009 Camry LE from Dan Lombardi this summer. The car is great and we like it a lot. We visited couple other dealers before visiting Wellesley. Dan provided outstanding help and we made the decision on the same day. Absolutely recommend.

mass10

Dec 4, 2009

Rey has been alot of help to me it took me one year and a half to find a good car and Rey helped me on the car that I picked he is genuine and very helpful he put himself in my shoes he understood what I was looking for and I bought a scion xd from Rey Im very,very happy with my new car , before I bought it he took me test driving and explained/show me everything in the car works. he is very friendly I felt comfortable telling him what I was looking for in terms of finance too and Rey work it out with me I will recommend Rey to everybody I know He is a very good sales man.I feel honoured that I met him and bought my first car from him cause now Im driving Thank you Rey!!! Christiana.

richlanchantin

Dec 4, 2009

I just bought a 2010 Tundra from Martin Hansberry. He was great throughout the process. He was punctual for all the meetings and returned all the phone calls. I was straight with him on what I wanted and he was straight with me on price and delivery expectation. It was great doing business with him and the dealership. I felt I got a fair price on my trade-in. Definitely buying our next cars from Martin and this dealership.dsljf;dljflds

relfer

Nov 28, 2009

Rey followed up on my emails in a courteous and professional manner, and within 45 minutes of entering the dealership, we tried out a car with the exact specs that we were looking for, painlessly worked out a fair price on the car as well as on my trade in, and had the car perfectly prepped for us the next day. the level of service was better then buying a new car. I would not hesitate to recommend Rey.

Anne&Jim

Nov 26, 2009

We visited a number of dealerships prior to going to Wellesley Toyota, and this dealership--and specifically our salesman Rey Lima--was head and shoulders above the rest. He was extremely knowledgeable, helpful, honest and sincere. Although the dealership was extremely busy when we arrived, Rey greeted us and helped us find the right car for us. He took the time to work with us on the trade in of our car and showed us the features of the car. Rey even went out of his way to deliver the car to us on the day before Thanksgiving. Mike and Shawn in the business office were also good to work with.

cfflynn

Nov 22, 2009

In all my years of buying cars myself and my wife have never had a better experince in in buying let alone a car but anything else.Jim was a complete professional in every way. I was most impressed with the time he took explaining all the workings of the car. He took over an hour to make sure we understood every about the car. Every dealer should try to have true professional salesman like Jim. I just want to add every person we encounted at Wellesley Toyota was top-notch from Shaun , Eric, Courtney. We will certainly sing Wellesley Toyota praises to our friends Yours Truly Charlie & Marilyn Flynn

NoelEvans

Nov 18, 2009

The dealership was very helpful in determining which car might best meet our needs and budget; very patient with our need to test drive a few models, and take them into a variety of traffic conditions. Our sales person was knowledgeabe, courteous, not overly pushy, and friendly, making what can be a stressful experience much more manageable for us. I was disappointed with the trade-in allotted for our old car (also purchased at this dealership), and the resulting final price on the new vehicle, although I understood the reasons for pricing. I find it inherently difficult to choose and purchase a new car, therefore the overall experience is only good, not excellent, but this is not because of any deficiencies in the dealrship or sales team. I would definitely send friends to this dealership.

jwholey

Nov 13, 2009

I recently purchased a pre-owned Camry at Wellesley Toyota. My experience at Wellesley Toyota was mainly through my salesman, Rey Lima. He was friendly, courteous and gracious to me as his customer. I did not feel pressured orintimidated (as I have experienced with other auto dealerships). I am very satisfiedwith Wellesley Toyota, as I mentioned, because of Rey's professionalism. I will happily recommend wellesley Toyota in the future. Judy Wholey96 Plymouth Dr. Norewood, Ma. 02062

bperkins14

Nov 12, 2009

Jeff Tang was such a great guy to work with. It was my first experience buying a vehicle and working with such outstanding people made my experience well worth every minute of it. I live in upstate NY and registering a vehicle in NY when buying it in MA is a difficult task, but Jeff went above and beyond my expectations in making the transfer as painless as possible. He is very knowledgeable and personable in his line of work. I would recommend Jeff and Wellesley Toyota to any person interested in buying a vehicle.

TOC

Nov 3, 2009

I visited the showroom at Toyota of Wellesley in September to look at a Camry. The salesman was very condescending and rude. We were standing next to a Sentra and he suggested I get inside and see how I liked it. I told him I was not interested in a Sentra and he said 'well it's basically the same.' I got in it and he did the usual insulting routine about 'Isn't it nice and can I see myself in it.' What a fool. It was an ugly interior and he NEVER made any attempt to show me a Camry. Does this happen to men when they go to buy a car? I've been telling my friends how I was treated. That was my first and will be my last visit to a Toyota dealership. Business must be great if they can treat potential customers like they don't need 'em.

wlthomas

Nov 2, 2009

Outstanding! That describes the overall experience at Toyota of Wellsley from my initial contact requesting a quote via the internet. Jack Mendosa promptly replied to my request and answered several questions via email. He was professional, courtesy and great to deal with both online as well as in person. He didn't play games with the standard, "Well, what do you want to pay?" He was upfront with what he would sell a car for, a car that he didn't even have on his lot. We agreed on a great price, a trade-in value for my vehicle, and he located the car of my choice. I would highly recommend both Jack Mendosa and Toyota of Wellsley for anyone who is in the market for a new Toyota. The entire staff at the dealership were friendly and helpful. Not your typical high-pressure sales pitch that you get from most delearships. They actually listen and follow through with what they say. No games.

arubarb

Oct 28, 2009

We had been to another used car dealership and the experience was terrible. I knew right from the start what the price of the car was so there was no squabbling. The financing turned out better than I expected. they really cared about getting my daughter into the RIGHT car for her not just any car. I can't tell you how great the team was. A really GOOD buying experience.

gsaris

Oct 28, 2009

I recently made two trips to Wellesley Toyota. I am writing to praise your sales consultant Daniel Lombardi. I have been to 5 dealerships in the area and have felt conned, pressured and uncomfortable. When I arrived at Wellesley Toyota with my husband and two young children in tow Dan had the vehicle we were looking for ready and waiting to save us time. Dan didnt try to up sell or pressure us. He took the time to show me the vehicle while my husband stayed inside with our children and then was patient enough to do the same with my husband while I stayed with the children. We asked for quotes and he gave us the best prices on the vehicles we were looking at without haggling at all. There was no back and forth with my manager as is the case with many dealers while you sit waiting. When it was apparent we were there too long past our childrens tolerance it was Dan who suggested we come back so we could get our children to bed. He didnt pressure us to sign anything, he didnt pressure us to close the deal, and he suggested we go home and come back or call when it was convenient. He didnt hound us on the phone as many dealers do. He knew we were a working family with young children and he truly respected our time. My daughter and I returned the next day and again Dan had the vehicle waiting for us. Dan allowed me to take the time to thoroughly contemplate and play with the different seating configurations in the sienna. He assisted in placing our car seats and taking the 8th passenger seat in and out. He did this without any hesitation and allowed me the time to process things and come up with a decision.Dan was the most patient, honest sales person I encountered while shopping for a minivan. He gave me the best price on the sienna and the best price on my trade without any haggling. I truly can say I didnt experience this anywhere else except for Wellesley Toyota. Car shopping in any other dealership is a very stressful and often upsetting experience with an inordinate amount of pressure to see what it will take to get you to sign right now or to not walk out those doors or to end your shopping now. We all want to be educated consumers, we want to look at our options and get the best deal. Dan allowed me to do that.I also had a brief but equally pleasant experience with Courtney Shick sales manager. He simply explained and provided a print out of the breakdown of numbers for the purchase of the sienna that Dan had put together. My experience was so pleasant at Wellesley Toyota that my decision to not purchase the sienna is one that has caused me to lose sleep. I wanted to be sure that nobody thought something was done wrong or was missed. In fact it was because of how much I liked Dan that I almost went through with the purchase because I felt sorry. Dan was such a nice guy, honest, no pressure, let me take my time, and helpful. If I could have bought the vehicle of my choice from him I absolutely would have. However, in the end I decided the sienna just wasnt the right choice for our family. If ever I know of someone who is car shopping I will highly recommend Wellesley Toyota and Dan Lombardi for their honesty, respect of their customers and best prices on new vehicles and trade ins without the haggling. To Dan, Thank you so very much for your time it truly was appreciated.

McCurtain

Oct 25, 2009

From the moment that my wife and I walked through the door the whole experience was terrific. Dan was very friendly and knowledgeable. He took all the time we needed to explain our purchase and on the day we picked up the car he took special care to explain everything about the car. Kevin McCarthy explained everything we needed to know about the lease program. The whole process was a complete joy. I have always had our Toyotas serviced at Wellesley Toyota and that has been one of the best experiences any Toyota owner could ever experience. Thank you all for a truly wonderful experience!

ellered

Oct 23, 2009

Professional, personable, knowledgeable, Shaun Fischer went out of his way to find me a White Scion - That does a long way with me. Clean show rooms, efficient financial / lease department. They let my 150 lb Newfoundland jump in and out of cars to be sure he would fit in the Scion.

jordanM

Oct 21, 2009

Recently, I had expressed concern about labor overcharge of 15 minutes.Ron Caswell contacted me and volunteered to make the situation right with a credit to my credit card for the overcharge. That response is something I appreciated and my opinion of the dealership has gone from neutral to overall positive.Thanks You!jordanM

gityos

Oct 15, 2009

This is the second car we buy with Jack Mendosa in the last 3 month. The Wellesley Toyota dealership is professional, provides great service and the buying experience is great.We closed the deal in 45 minutes, including a trade-in, and I received a great deal. I highly recommend!

WellesleyBuyer1

Oct 14, 2009

Without a doubt, my car-buying experience at Wellesley Toyota was easily the best I've ever had, thanks to Jeff Tang (salesman) and Michael Kistoglou (Business Manager). They pride themselves on their professionalism and avoid the high-pressure tactics that other dealerships use. They were honest about the options available, and gave me exactly the information I needed to make the most informed decision possible. I had a couple of family members with me during the decision-making process, and they treated all of them as equals. Both Jeff and Mike are friendly, down-to-earth members of an outstanding dealership, and I will gladly recommend them to any friend or colleague who needs a car in the future.Their prices are also easily the most competitive in the region.

mlalander

Oct 13, 2009

Thank you Rey Lima at Wellesley Toyota for making car shopping for a pre owned car a pleasant experience.Rey was pleasant,positive,no pressure,no manipulation at any time, professional. He quickly understood what I was looking for, and went to work. I am more than happy to recommend Rey Lima at Wellesley Toyota any time.

bostondog

Oct 12, 2009

The new RAV4 is just terrific!, and I'm so glad that I went to Toyota of Wellesley instead of the pressure cooker dealerships on and near the AutoMile, even though Wellesley is a half-hour away. From the moment I walked in, the atmosphere was calm and unpressured. And the salesperson, Martin Hansberry, was good, honest, and open in all my dealings with him. I got exactly what I wanted--a RAV4 in a particular color--in a timely way. From my first meeting, I knew exactly what the dealership paid for the vehicle I wanted. Of course I was willing to pay what I considered a fair price that covered the dealer's costs and a fair profit both to the dealership and the salesperson. Nobody should expect to get a car for free. On the other hand, no one should expect to be pressured into signing deals that contain hidden and mis-labeled costs and fees. I couldn't be happier--with Martin, the dealership, and thevehicle.On the day I was to pick up my new vehicle, Martin wasn't due to be at work until afternoon. But he came in specially to make sure I wasn't inconvenienced by making a special trip to Wellesley. The very next day, I took the RAV4 on a two-day business trip to New Haven. And everything was perfect. Not only did the RAV4 live up to Toyota's reputation for rock solid dependability, but there were no forgotten items on the dealer preparation list. No rattles, nothing out of place, no squeaks. And it came with a full tank of gas! After almost a thousand miles of combined highway and city driving, I'm getting more than 28 MPG on a 4WD vehicle. I'm happy as a clam. I highly recommend Martin Hansberry and the rest of the Toyota of Wellesley sales, finance, and service team.

KDmarshfield

Oct 11, 2009

We went to 7 different Toyota dealers. The service at Wellesly was the best. We got there just before closing but Rey was very accommodating staying late to let us look through the lot. When we selected the car we wanted, Rey was great to work with. Even had the body shop fix a flaw in the bumper. Up to the time that we drove off the lot, Rey was organized and guided us efficiently through the process. If you are looking for a pre-owned car, make sure that Wellesley Toyota is one of the places you visit. And ask for Rey!

sirenemmy

Oct 10, 2009

I bought my first new car, a Scion xD with a manual transmission, from Wellesley Toyota / Scion and I could not be more pleased with my vehicle and the service I received. When I went into the dealership at the beginning of September Rey Lima greeted me with a smile, an old world grace, and a genuine interest in helping me find exactly what I wanted. I entered the dealership having done a lot of research and thinking that I knew exactly what I wanted. The first thing that I wanted to do was to test drive a vehicle. Rey helped me get behind the wheel of a Toyota Yaris 4-door hatchback without any sales pitches or delays that I had found at other dealerships. I liked the vehicle but realized that I preferred a vehicle with a manual transmission and a few other features. Over the course of the next week I researched other vehicles and considered other car manufacturers. What I realized was that I wanted Toyota dependability and service in addition to a 4-door hatchback with a manual transmission. After I gathered more information I went back to Rey and he listened to what I wanted and suggested I test drive a Scion xD. At this point I knew nothing about Scions but valued Rey's opinion and was willing to try something new. Rey was right, I loved the Scion xD. It was the perfect fit. Ted, the Scion manager answered my questions and helped me to get in my new car with the features I chose within a week. I have been driving my car for about a month and I appreciate it every day. My one concern was that the Bluetooth feature that I had added did work as I had expected. People could not hear me speaking when I was driving at high speeds. I stopped by to see Rey last week and he brought me to the service department to get this straightened out. Justin and the service department tested the problem and fixed it the next day free charge. The service, professionalism, knowledge, and grace of the Wellesley Toyota team set them apart from other dealerships.

jfern5

Oct 8, 2009

I came in and told them what I wanted. No pushing other products or typical dealer lingo. Alens didn't waste my time with sales garbage. He said he would look into it and get back to me. Within hours he had multiple options exactly what I was looking for. I also visited MUZI Ford and Chrystler and they had nothing in my price range and were extremely deceptive and attempt to play games. I could not have been happier with Alens and Toyota - fast, professional and straight forward - no BS, no games. This is my first new car and if I am in the area when I am looking for my next car my first stop will be Wellesley Toyota.

soriasantos

Oct 7, 2009

Alens was great and really helpful. Many thanks.

london

Sep 30, 2009

I have bought my share of cars in the past and with the exception of Wellesley Toyota they have been unpleasant experiences with deceptive, rude and condescending sales people. What a refreshing change to deal with Rey Lima when I negotiated for a new car for my daughter. Never did I feel pressured or manipulated. The price was fair and the entire transaction was very swift, professional and pleasant. Any my daughter got exactly the car she wanted which Rey had found from a search all over New England. She was in her new car in five days!I would highly recommend Rey Lima for his professionalism, integrity and his extremely polite, friendly and personal demeanor.

ibimiari

Aug 29, 2009

We had an excellent experience at Toyota Wellesley and with Jack Mendosa. Jack was very professional, transparent, clear, and friendly. He understood our needs and really worked hard to help us get into two new cars within our budget. We were very pleased with our experience and very happy with our new cars. We will definitely recommend Toyota Wellesley to friends and family members.

misstish

Aug 27, 2009

There was no pressure from anyone. It was a joy to be shown a car,have my questions answered and not feel as if I was being pushed into a sale.I saw a green Camry but it was sold. Eric got me a green one from another dealer and it only took one day!! Great service... The paper work was quick and organized. I willdefinately recomen this dealer and the sales man Dan to my friends in the future...

gberb

Aug 18, 2009

Outstanding srvice in buying a new Prius. We did everything over the phone, which I tried unsuccessfully to do with other dealers. Also, when a rental comapny failed at the last minute, Dan referred me to the Service dept--Manager is Eric--who at the last minute was able to secure a rental for me. Saved a vacation--and I hadn't taken delvery yet!The very BEST !

teeeoooo

Aug 18, 2009

I dealt with Alanc and Shaun. Both were very helpful and provided an excellent customer service. I had visited a number of other dealerships, and no-one came close in terms of service and price. Even after the sale was made, the professionalism with which they ensured I was satisified was exemplary!

kimpowderly

Aug 13, 2009

I had a wonderful experience. I knew what I wanted to buy when I spoke with Dan. Dan was very accommodating. This was the only Toyota dealership that worked with me on pricing. The entire experience was great. My vehicle was available within days. Dan is a very valuable employee for Toyota.

corollabuyer

Aug 11, 2009

We were treated honestly and fairly. We were not pressured in any way. The sales rep and sales manager were respectful of our requests and did not try to push anything we did not want. The car was ready when promised. Our phone calls were returned and appointments were at our convenience.

senrabdet

Aug 10, 2009

We needed to replace a car, and had a great experience working with Jeff Tang and Wellesley Toyota. They helped us zero in on a car that suits our needs, quickly addressed questions and concerns, and we now are the delighted new owners of a used RAV/4. Jeff Tang was great to work with (e.g., picked us up when it was time to take possession of the car and drove us to the dealership). Thanks Jeff! We would recommend them.

Jack vernon

Aug 6, 2009

Thanks to Rey Lima this was perhaps the BEST experience I can remember in buying a car - new or used - from any dealer over the past 50 years. He was well groomed, knowledgeable, appropriately persuasive and highly professional in every sense. A great credit to his organization and profession.

mbasaria

Aug 6, 2009

Our experience with Wellesley Toyota was excellent. The overall staff was very friendly and our consultant - Daniel Lombardi - was very corteous and helpful. We will recommend this dealership to friends and certainly come back for a new Toyota in the future.

Amanda Pierce

Aug 3, 2009

Jack was very knowledgable in the Sienna. If there was a question that he didn't know the answer to, he was very quick at looking up or finding out the answer for us. He answered all of our questions, and was extremely patient with us while we discussed the vehicles and our options.He was able to accommodate all of our crazy hours as well, and was very willing to meet with us late in the evening.Once we were decided on the Sienna, Jack was very helpful during our negotiation process (and Courtney as well). Both Jack and Courtney took the time to sit with us to discuss the cost and payment of the vehicle.We were very pleased with the service that we received. We are already discussing our next vehicle and will probably return to Toyota of Wellesley.

CFijux

Aug 1, 2009

We had a great experience at this dealership! Jim was great! He was very helpful and answered all the questions we had about the Highlander. It was also helpful to take it for a test drive. We are very happy with our Toyota Highlander. Thanks again!

dsal

Jul 31, 2009

We went in for a new Sienna and couldn't be happier with the service we received. Eric was extremely attentive to our needs and worked with us to give us the best possible deal while staying within our budget. Greg was very helpful in showing us different models/options and answering any questions we had. Once we made our purchase and went to pick up the vehicle, Greg was once again extremely helpful in going over every detail of the van to make sure we knew how to use everything properly, as well as went over the warranty and other minor details that was very much appreciated. Overall this was a very positive car buying experience and we would not hesitate to go back there again, nor to recommend Wellesley Toyota to our friends. Great work!!

errtrips

Jul 31, 2009

My wife and I just purchased a new 2010 Sienna from Wellesley Toyota, and were so impressed with the quality of the service that we received (and the quality of the vehicle) that we decided to trade in my older model car for my own Sienna less than a week later. We once again worked with Eric and Greg to complete the purchase, and as with the first time around, we had an extremely positive experience. They got the deal done extremely quickly and within only a few days I was driving my new Sienna and love it!! Kevin McCarthy in the financial department was also a tremendous help in helping us to get financing. Wellesley Toyota is a quality dealership and one that we will continue to go to for many years to come for all our automotive needs. We are VERY satisfied!! Thanks!

jmike270

Jul 30, 2009

I went to Wellesley Toyota to buy a new Rav 4. I spoke with Eric Beilowitz on the phone and told him exactly what I was looking for. He was recoomanded to me from a friend. He gave me the best price possible. I drove it and wasn't completely sold on its pickup.I ended up with a 2006 4runner and couldn't be happier. Jack Mendosa answered all my questions regarding the car and took me and my son out for both test drives. He was very informative. Eric Graft explained to us that the car would be gone over throughly.I was very pleased with all the help I received. I believe I was treated very well and got a great deal on my car. I would highly recommend Wellesley Toyota to my friends and family.

sjb

Jul 30, 2009

7/30/09This is the 3rd Toyota I have bought from Wellesley Toyota. Each experience has been better than the one before. There is no game playing at this dealership. Lenny Ball was extremely helpful and everything was done smoothly. Even though Lenny works in the Used Car end, he had been referred to me by my significant other. I had seen a good deal on the web at another dealer (which seemed to be too good to be true) and I called Lenny to get a price for a 2010 Toyota Corolla. He got back to me within minutes with a great price and also the availability of the two colors I wanted to look at. Other than the 90 degree walk up the hill to see the cars, everything else was wonderful. Once again I came away from Wellesley Toyota feeling like I had purchased a car for a fair price and very satisfactory service. It doesn't get any better than that. Thank you again Lenny for all your assistance.

damore.david

Jul 29, 2009

Our salesperson,Greg Lavin, at Wellesley Toyota; was the most more knowlegdable and pleasant person we have ever worked with. He was able to to provide the knowledge based on our specifications and found the right car for us. He was able to get us a deal that was within our budget. For the first time in my life, because of Greg, I had actually left the dealership in our new car understanding all of the components, and what their functions actually were! I would highly recommend Wellesley Toyota but furthermore Greg Lavin for providing service that you would come to expect!

DebGonski

Jul 29, 2009

There were several employees at this dealership that all went out of their way to get me into the exact car I wanted and did it quickly and were extremely kind in doing so. They went out of their way to make sure I fully understood all paperwork and all of the functions and features of my new car!! They were awesome!!!

ehubbard

Jul 29, 2009

I have been doing business with Wellesley Toyota for close to twenty years and have been impressed by both their sales and service staff. Just this past week I had the pleasure of meeting Martin Hansberry as I looked to purchase a new Corolla. Martin was friendly and attentive, he quickly identified the vehicle, model and color I was looking for in inventory and in no time had me set up for a test drive. The sales process was painless in fact comfortable. Martin's direct approach was right on and the price and trade in values were exactly what I was expecting. Martin followed up just two days later to see how I was enjoying the new vehicle.Martin continues the tradition of fine customer service that is the trademark of Wellesley Toyota. I would be remiss if I also did not mention the high standards of service provide by Eric Graf and his staff. In these days were customer service has taken somewhat of a back seat, it is still number one in my book at Wellesley Toyota.

ShellyN

Jul 29, 2009

Dan was an incredibly helpful and knowledgeable salesperson. My mother had not bought a new car in 14 years and as a senior citizen this was a very important purchase for her. He was kind and thorough in his explanations of the purchase process as well as the car instrumentaion and features.We were recommended by friends and family to go to Wellesley Toyota and were not disappointed!! We would buy a car from this dealership (and from Dan) again in a heartbeat!Courtney handled the business portion and he was equally professional and helpful. He went over everything she needed to know about the purchase process with a great level of detail and handled himself with exceptional professional manner.We would recommend the dealership to others as it was a terrific experience from start to finish!Thankyou Dan and Courtney!

JIMathews

Jul 28, 2009

In checking the internet for used Camrys, Toyota of Wellesley had a larger selection than most other dealers. More important to me however was the fact that I bought my previous car from Toyota of Wellesley and had been pleasantly surprised by how easy the salespeople made it. There was no high pressure. They asked me to be as specific as I could about what I wanted and then they proceeded to look for a match. Times have not changed. Both Rey and Shaun were easy and pleasant to deal with and I am once again a happy client.

jimmyfd

Jul 27, 2009

My experience at this dealership could not have been better. Rey and San went above and WAY beyond to make this deal happen. I found this SUV on-line and drove 3+ hours with my wife and young son to pick up the vehicle. Unfortunately, FEDEX (horrible) lost my Overnight envelope and we could not take the vehicle home. San and Rey arranged to have the vehicle driven to our house in upstate New York FOR NO ADDITIONAL CHARGE! BIG thanks again Rey for all of your efforts especially on your day off! Please contact me for any additional information about this dealership. You will not go wrong with these guys. Save yourself the trouble of looking around. Super people

R. Knight

Jul 26, 2009

We found the car we wanted on the internet. My wife called and spoke with Jeff, who made her nthink she would be very welcome to visit. She did and felt very comfortable with Jeff. Negotiations were tough, but not unpleasant. We paid more than we had hoped, but just what we would have to. Paperwork went very smoothly with Shaun Fisher. We didn't feel any pressure, but did feel that Shaun was an approachable, knowledgeable professional, as was Jeff. We bought the extended warranty after discussiing pros and cons. I think it was a wise purchase, and I appreciate Shaun's patience and insights. The car was ready when they said it would be, registerd, inspected, and immaculate. Jeff descibed how to adjust seats, temperature controls, etc. and we were on our way. The car is a beauty, and I can't imagine anything the dealership could have done to make make this deal any better!

Ralph Knight

Jul 26, 2009

We found the car on the internet. My wife called the dealer speaking with Jeff who made her feel she would be well accepted if she went in. She did, and she felt very comfortable with Jeff. Price negotiations were tough, but not unpleasant. We had hoped to pay less, but we expected to pay the price that was finally agreed to. I too was pleased with Jeff when I met him. Paperwork was processed very quickly and pleasantly. Manager, Sean (?) presented the extended warranty offering without pressure. He answered my questions, and I chose to purchase the option. The car was ready for pickup as promised, registered, inspected, absolutely immaculate. Jeff showed the basics, adjusting seats, temperature controls, etc., and off we went.The car is perfect and we are very pleased. I can't think of anything the dealership could have done to make the transaction any better. I expect to shop for cars on the internet from now on, and I will be very pleaseed to see that Wellesley Toyota is where the vehicle is.

jayc

Jul 25, 2009

My experience with Wellesley Toyota was like no other at any dealership I have ever been to. This was the first time I met Shaun, the sales manager, and he made the sales and finance process very easy and efficient. I feel comfortable referring family and friends to the dealership after my quick, but enjoyable experience.

jessjacks20

Jul 23, 2009

Eric was very helpful and knowledgeable. He worked very hard to get me the color vehicle I wanted and did not charge any extra even though this particular vehicle was not on his lot. He let us know what all our options were for payment which made it much clearer to decide how much we wanted to put down vs. finance. Jack Mendoza was also very helpful and spent a lot of time explaining all the features of the vehicle when it was time to pick it up.

joecaste01

Jul 22, 2009

Both Alens and Shaun were wonderful to work with. It made our car buying experience very enjoyable. Both went out of their way to ensure that we left the dealership satisfied. We would recommend the dealership to anyone shopping for a good quality, clean used vehicle.

rblacher

Jul 22, 2009

I bought a new Prius, soon after a previous Prius was totaled. The entire sales staff was most friendly and helpful. My salesman, Jack Mendosa not only made all the arrangements efficiently, I believe he made a special arrangement to come in on his day off to get me started in the new car. He turned out to be an excellent teacher and made learning about the new technology easy and pleasant . All in all a fine experience.

theresa Koukias

Jul 21, 2009

My experience with Wellesley Toyota began with a call to Lenny Ball who immediately impressed me by telling me that he had two 2007 Corollas in which I was interested, but that he could only show me one because another party was coming in to see the other and that it wouldn't be fair to advise me that two were available. This first impression of him was correct. He is a refreshingly, intelligent and ethical person who was a joy with whom to do business. Shawn also made my purchase of a 2006 Corolla go very smoothly, even after there was a bit of a delay in the process because my insurance company hadn't been notified due to my error. Shawn arranged for me to be picked up at home in order to expedite my obtaining the car, and, lo and behold, Lenny himself, on his day off, was the one who came to get me. I feel that this experience, including the price of the car, was something I would be pleased to relate to family and friends, and to urge them to call on Lenny and Shawn at Wellesley Toyota.

abcohen

Jul 20, 2009

I have given Toyota of Wellesley a high rating because my recent purchase of a used 2008 Matrix was one of the most pleasant car buying experiences I've had in 30+ years of buying and selling/trading in cars. The sales people are thoroughly professional and (gasp!) honest. I didn't feel pressured and they answered all of my questions.

courtneymc

Jul 20, 2009

Shaun and Lenny were both extremely professional, helpful and courteous. They answered all our questions, phone calls and emails in a timely manner. They were honest with us and we felt we got fair treatment. They were both very knowledgable about the car we bought. Thank you!

dvf

Jul 19, 2009

I have had my Toyotas serviced at Wellesley Toyota for over 20 years. My Landcruiser was involved in an accident and declared a total loss by our insurance company. I needed a car and decided to get a preowned Highlander. I researched on line and with Kelly Blue Book and car fax. Wellesley Toyota had the best cars that fit my specifications with the best prices. Alens was extremely helpful as was the sales manager Shawn Fisher. My phone calls and emails were returned promptly. I believe that my long history with Wellesley Toyota made a difference and I am happy to continue my relationship with them. I will continue to have my "new" Highlander serviced at Wellesley Toyota.

DK

Jul 18, 2009

We went to Wellesley Toyota because we have used their service department for almost 10 years. But we honestly did not expect to make a purchase at this dealership thinking their cost of business in Wellesley would make it difficult to get a good price. We had researched prices on www.truecar.com and www.edmunds.com and had a good idea what the ideal price was.We dealt with Dan Lombardi. Dan is the perfect sales person. He is very knowledgeable about everything from the workings of the car (we were buying a hybrid) to the servicing. There was no pressure in the least from Dan. In fact, when we closed the deal and he referred us to the business office, I mentioned that this must be the office where they pressure you to buy warranties and financing. Dan said, no that won't happen because I'll let them know you don't want that. We were in and out of the business office in ten minutes with no mention of warranties or financing. That's a great feeling.Dan is the perfect person to close a business deal. He explained perfectly what each cost was and what incentives the dealership was getting. The only dealer cost involved was a dealer documentation fee of around $250. Dan closed the deal perfectly. We got our ideal price. We are very grateful to have dealt with Dan Lombardi. Having bought several cars over 30 years, Dan is by far the fairest, most honest, most professional, and an overall great guy.

hrsegal

Jul 17, 2009

We bought a Camry LE with some nonstandard options. Our sales person, Greg Lavin, was very easy to work with. He was straight forward and low key. We feel that we got a very fair price. No pressure, no haggling, no nonsense. Even when we changed our order from the car that we first agreed to, there was no hassle in ordering a different car. He even called us back on his day off to assure us that we would be able to switch cars.

mpeterson

Jul 17, 2009

I highly recommend anyone purchasing a Toyota, check out Toyota of Wellesley. I went in with my NADA value and they gave me the clean trade-in, with no arugments. The price on the 4Runner I purchased, was $3,000 less than a competitor. It was the easiest vehicle purchase I have ever made. The financing was great as well. Wellesley got me a half point less than an outside bank!

wallyjbw

Jul 17, 2009

Our sales person at Wellesley Toyota was straight forward. The pricing was extremely competitive without painful negotiation. Great customer service from sales and finance. We were able to get the car we wanted, and the turnaround was very fast. Thank you!

molloy

Jul 16, 2009

I would highly recommend Lenny Ball, this was my first time buying a car. We felt no pressure in comparison to other dealerships. I am very satisfied with my purchase. The selection at the Wellesley Toyota Used Car dealership was much lager than at any of the other dealerships we looked at.

saroyachissick

Jul 15, 2009

In July 2009 we moved back to Boston and needed a car. My husband was on a business trip, my job was to purchase the 2010 Toyota Sienna XLE. The experience I had at Wellesley Toyota was a dream. Dan Lombardi, my salesperson, was as kind and patient as could be. He answered all my questions and explained all the features on the Sienna I was looking at. Dan was not pushy, it was almost as if he was there just to teach me about the car; not to sell me the car. I walked into the dealer at 10am and left at 11:30am, owning a car. I should add that I had my dog with me (as I was unable to leave him at home because it was being painted)! You may be thinking, "she probably paid too much". I can assure you that my husband did the cost comparisons on edmunds and Blue Book and when it was time for the price part, I called my husband overseas, he asked if they would include an after market feature and take care of it being installed (which they did) and the deal was signed. Now, for the best part...my dog had to go in for routine surgery and I was unpacking the house. My husband was still on the business trip. Toyota of Wellesley's Kevin F. McCarthy the Business Manager, arranged to have the car delivered to me at home in Newton. I would recommend Dan Lombardi and the dealership to anyone who wants to purchase a car at a price they are comfortable with and walk out of the dealer more relaxed than when they arrived.-Saroya ChissickNewton,Ma

gityos

Jul 14, 2009

Jack Mendosa was extremely responsive by email and then also when we came to the dealership, and met him face to face. He was courtious, helpful, not the typical pushy sales person. And... we bought the car within 1 hour, and got a great price, great service.When we picked the car, Jack showed us every possbile feature in the car, and was a great help.Highly recommended!

janetandy

Jul 14, 2009

WE had shopped at another dealer, which gave us one price, then when we decided to buy, raised the price and would not negotiate. When we called Greg Lavin, he told us he could sell us the vehicle we wanted at the price we wanted. The car was ready when he said it would be, and he was straightforward about everything. The total experience was pleasant and we actually enjoyed working with Greg, the business manager and two other employees at the dealership. We would highly recommend this dealer to anyone looking for a new car.

msanchez

Jul 13, 2009

Since the time I walk in from the time Sales person was friendly and made possible for the transaction to be smoothly. Finance person took care me with respect, Courtesy, Person from the title dept was very efficient. Overall everyone make me feel important and very special.

biaubill

Jul 12, 2009

Gave me the best deal right off the bat - on the phone TOO. No other dealership could even come close - it was a absolutely great price for my Camry SE. And I loved it. I didn't even bother to haggle with him at all.. and seriously haggling with the other dealership to even match to Mr. Mendosa's price was such a hassle. It was great service through and through, even when I picked up the car. Mr. Mendosa - explained things to me on car I would have never been able to figure out on my own. Seriously! He as extremely professional and never pushy and always courteous. Mr. Mendosa - did seem in a bit of rush during the whole process, but it's understandable due the shortage of staff - which of course is due to the economy. Heck, even I was in a hurry as well - so it worked out just fine. I even already recommended Mr. Mendosa to a close friend. That's how much I enjoyed my experience there. And no,I'm not paid for this. Mr. Mendosa and the business manage Courtney, even got me the College Grad Rebate and the 3.9% financing. I couldn't be happier. My name is Biau Wong. And I would recommend this dealership over all the others I have been dealing with in the Boston area. You would think the bigger dealership would give you a better price, but they were the worse and most expensive - like IRA Toyota or Herb Chambers. They have the monopoly and they tell you that they're the biggest and cheapest, but that's not the case. It's the small dealership that are the cheapest and best, because that's what they have to do to compete. Cheers, car shoppers and good luck to you all.

kenneth.rothwell

Jul 12, 2009

I had to do much of the preliminary arrangements for the purchase from overseas, via email, and Dan was helpful at every step. The car was ready for us when we needed it on return. This was the most painless car purchase I've ever had in my life, and we'd go there again.

mustanglawry4

Jul 12, 2009

The car that I wanted to see was waiting for me; Rey was knowledgeable, pleasant and professional; the deal was sealed in 10 minutes with no pressure tactics or haggling over price. He sold me the car I wanted at the price I wanted to pay - very happy and I highly recommend them.

waldo9987

Jul 12, 2009

lenny is an outstanding salesman. he strives to find you exactly what you are looking for in the price range you are looking in. lenny is courteous and understanding of each customer's needs and wants. shaun fischer is an asset to the ko automotive group as a sales manager. with the team of lenny and shaun, there is no question in my mind why they are #6 in the country.

Lawrence Daly

Jul 11, 2009

My wife and I have been very happy with the service we received over the years from this dealership and when we decided to replace our old Toyota we wanted to have a reliable service department and a comfortable sales experience. That is why we decided to go with Wellesley Toyota after reviewing a number of different alternatives.

karen bernat

Jul 10, 2009

I cannot recommend this dealership enough. The customer service is first rate. The staff are extrememly helpful, nice and professional. Shaun Fisher is an excellent manager and salesperson-- very honest and straightforward, while nice and professional. Shaun returned calls and emails in a timely manner and was always able to answer my questions. He delivered everything he promised and then some. Shaun definitely went the extra mile.Karen (Recently purchased an '06 Highlander from Toyota of Wellesley)

jloftus

Jul 9, 2009

I had a five star experience at Wellesley ToyotaI am very happy with the service and price of my new Camery.Martin Hansberry was my sales man and he did a great job.I will definatly go back there for my next car and deal with Martin. J. Loftus

jennifervdavis

Jul 8, 2009

We had an EXCELLENT experience at Wellesley Toyota! We went to purchase a new 2010 Sienna and couldn't be happier with the service we received. Our sales team really took the time and effort to show us all the functions of the car and made sure we were getting exactly what we wanted. We also never felt hassled or pressured. Finally, we really felt like we got an excellent and fair price for our new car. I would HIGHLY recommend Wellesley Toyota to anyone thinking about buying a car. They are professional, knowledgeable and a true pleasure to do business with.

misterhandler

Jul 8, 2009

This was a terrific experience. The staff was courteous, professional, friendly, and knowledgeable. The price we got was very fair, and the car (Rav4) is a joy to drive. We will definitely come back here for our next purchase. I highly recommend KO Automotive Group.

astridmac

Jul 7, 2009

When I was looking for a new car, I contacted several dealers to request a quote. I included Toyota of Wellesley among them, as they had been recommended to me by a friend who had purchased a vehicle there last year. Unlike some other dealerships, which pressured me to come in and avoided giving specific numbers, James responded promptly and thoroughly, with an extremely competitive quote and absolutely no sales pressure. When we came in, the approach was exactly the same as it had been online -- very low key and relaxed, with no sales pressure or "let me check with my manager" games. The transaction was completed quickly and easily, and I would not hesitate to recommend this dealer (and especially James' services) to others.

Thomgreenlaw

Jul 7, 2009

I had a great expereince dealing with Greg on the purchase of my new vehicle. he was courtesy, helpful and even worked after the sale to get me a better price.I would highly recommend Wellesly Toyota and especially Greg Lavin as highly professional professionals

42SBB

Jul 2, 2009

I had called several toyota dealers and visited two in the greater Boston area and found that Greg Lavin was a sales person that I really like dealing with. He was very direct and efficient andI enjoyed buying my car from him. Very patient and showed alot to knowledge . Thanks!

Theodore

Jul 1, 2009

Although I had recently bought a Prius at Toyota of Wellesley, I came in to get instruction on how to use a used Land Cruiser I had purchased at another dealership. The salesperson, Greg Lavin, was quite helpful and knowledgable and quickly showed me what I needed to know to use the truck offroad. I was pleasantly surprised to get such service when I hadn't even bought the truck at the dealership. This experience, together with my pleasant, no pressure purchase of the Prius, make me comfortable recommending this dealership.

awhite_12

Jun 29, 2009

I came upon Toyota of Wellesley by accident. I purchased my used overpriced Toyota Camry from Boch Toyota, but everytime I went to have it serviced it was an ordeal. So as I was driving home, in need of some work on my car when I decided to stop in at Toyota of Wellesley to see if they could help me. I had an extended warranty with Boch and since I refused to deal with their nastiness, I needed to find someone to do work on my vehicle. Eventhouhg Toyota of Wellesley didn't accept my warranty, they worked with the warranty company to get the work done and paid for. All I had to pay was a $50 dollar deductible. That was all it took. The fact that they worked so hard to help me, not knowing if I would even be a repeat customer especially when they could have easily said there was nothing they could do and send me on my way told me that they cared about their customers. Long story short when I was in the market for a new car, I went directly to them. I just purchased a 2010 Toyota Corolla fully loaded at a price below the Kelley Blue Book and NADA MSRP. They didn't nickle and dime me. They didn't try and sell me what I didn't want. I told them what I wanted and they accommodated me. They made sure that I knew what it was I was purchasing and always, always sought to get me the item at the lowest price and still be the best purchase for my needs. From the Sales Representative Jack Mendosa, to Sales Manager Brian and the Financial Manager Kevin I couldn't have asked for a better company to look out for my interest. With Toyota of Wellesley you can't go wrong. If this survey had excellent, I would have chosen excellent for each question because they earned it.

DaveH

Jun 28, 2009

I found the people I worked with to be extremely professional. There was absolutely no pressure, and all our questions were answered very honestly. The negotiations were very straightforward. It was a pleasure to buy from this dealership, and particularly Rey and Shaun.

bri1818

Jun 26, 2009

This Toyota Dealership had a very comfortable atmosphere. The sales team was very helpful. Elans in particular is an excellent salesman. He is not too pushy and lets the buyer decide whether he or she likes a particular vehicle. I would definately both recommend Wellesley Toyota and return there myself for my next automobile purchase.

Orbit

Jun 22, 2009

This is a very good dealership. There was no pressure to buy and no pressure for any add-ons during the purchasing process. The staff that I dealt with were very responsive, both before and after the sale. My requests were generally met in a very timely fashion.

tmcnichol

Jun 18, 2009

I told them what I was looking for and Shaun called back with the car we bought, Lennie did all the leg work. They met our needs by installing a sun roof in a model that had all the other charateristics we wanted. It too 4 days to get the sun roof installed but it appears that it wwas done correctly.

hkearney

Jun 17, 2009

Lenny was very helpful and friendly. He answered all of our questions and was not overly aggressive in selling the vehicle. He accommodated numerous changes in time when we needed to come to the dealership and kept the dealership open late to allow us time to sign the papers without having to return at another time. We appreciate all that he did and will visit him for our next car purchase.

northcemetery

Jun 17, 2009

It was a pleasure doing business with a sales person that was in tune with the current automotive trends. Lenny has years of experience and displayed his knowledge in order for me to make a smooth and timely transaction. I would recomend them to anyone.

sjberenson

Jun 4, 2009

This is the best dealership to buy a new or used car...No pressure very knowledgeable....never a stressful moment. The company strives and succeeds in treating their customers with respect and making sure the car buying experience is a good one. I did not know which vehicle I wanted and they made sure I test drove each model...explaining the differences. With this knowledge I was able to pick the vehicle best suited to my needs. My family will not go anywhere else. I will be recommending this dealership to anyone interested in buying a car

Artc

Jun 3, 2009

Salesman was excellent, No pressure sales was a welcome change. The vehicle was prepped first class. I would recommend to my friends and family.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

qwertypoii

Jun 3, 2009

By far the BEST dealer I've been too. I went to MANY dealerships looking for a car and had MANY bad experiences but this dealership is OUTSTANDING. They are very friendly, knowledgable, accomodating, and truly made my car buying experience a great one! From the first email to the test drive then to signing the papers, I felt very comfortable. Jeff even introduced me to the service department, no other dealership did that!!! Their prices are more then reasonable, they helped me fit my car of choice into my budget, they not only met my expectations, they far exceeded them. If you live farther away, trust me, it's worth the drive to get there, you will get the best customer service available!

jzink

May 30, 2009

Superb - the service was entirely satisfactory. We wanted a car that was not on the lot. Eric acquired one for us very quickly (before the zero financing expired). The price was excellent. Eric and Dave were friendly, patient, informative, and thorough. I would promise to go back, but hope to get 200,000 miles out of my new Camry ! I will certainly recommend Wellesley Toyota to family and friends. Thanks very much, Dan and Eric !

zhigangxiong

May 27, 2009

This was a wonderful experience when I buy a used car from a dealer. Toyota of Wellesley is such a good place that I'd like to reference to all my friends and relatives for certified car purchase need.People work in this dealership are so nice to customers. They are knowledgeable, kindly to help, and also treat customers just like family members.I know Shawn and Alens now. We are already friends. :-DI'm looking for another great shopping experience with them already.Go Ko auto group.

sandrasimon

May 21, 2009

this was by far the best experience in buying/leasing a car. i had emailed a few questions and james wright answered very professionally and in a non aggressive truthful but with facts and figures. his manner, even in an email persuaded me to check out wellesley toyota. i was not disappointed as the quality service continued in person. the honest answers and overall professional manner of everyone was a welcome relief from those "other" car dealers. i look forward to picking up my car and will definitely be back to wellesley toyota.

gpwong

May 18, 2009

I had a very positive experience with Wellesley Toyota.Background: I used kbb.com to solicit some internet quotes for a new Sienna LE AWD, and got replies from all the dealers I specified: One was vague about pricing, providing only recent 'average' sale prices; another gave me a price quote in line with the 'averages' cited by the other dealer. In both cases, I got 2-3 'welcome' emails first from the dealership before they cut to the chase and gave me a number. I also didn't wasn't informed if they had the car in stock or not.Wellesley Toyota: I got a single email back that was as short (but to the point) as you can imagine...Greg Lavin introduced himself, stated the list price of the vehicle, what he was willing to sell it for, and said that availability is limited but he had a silver one in stock (unlike the others, I did not get any other fluffy emails introducing the dealership to me). For good measure, he included the specifications from KBB from my original inquiry as a post script. The price was much better that the other dealers and below the expected KBB suggested price, and after calling to confirm the quote and other associated costs, I ended up stopping by the dealership later that day to test drive the vehicle. In fact, I closed the deal then and drove the same vehicle off the lot the very next day!Greg was very friendly, no-nonsense, and without the usual cross/up sell of other accessories and services. Due to the speed of the transaction, I had to return a few days later to get the registration and inspection sticker, and the service team seemed great for the 10 minutes this process took.My only 'constructive comment' is that I relied on help from their financing department, and I probably should've shopped the auto loan separately; I accepted a Toyota-financed loan, which has average rates. But service-wise I had no complaints.

spiwinski

May 18, 2009

I dropped by one evening to looking at the Toyota Matrix. I have visited a handful of dealerships prior to this and was armed and ready to deal with expected pressure from the salesman. Lenny was not like that at all. I felt comfortable and relaxed talking with him. He honestly answered all my questions and gave me more useful information than anyone else I had spoken to before. He understood that I was just looking that evening and would be back with my family to have a closer look at the vehicles I was interested in the following weekend. My family traveled in from NH to meet Lenny and see the cars. The prices were the best we had seen yet and they had exactly what I was looking for. Lenny was wonderful with the family and gave us the perfect balance of being there to answer questions and giving us the space we needed to make our choice. I love my new car and would highly recommend this dealership to others. Thanks Lenny!

yesmonkee

May 18, 2009

Let me be clear on this. I'm 40 years old, have bought several cars, and have visited many car dealerships over the years. This was by far the best auto buying experience I have ever had anywhere at anytime. Price, service, honesty, full-disclosure, friendliness, and professionalism. Our salesman Renato ("Rey") was perfect or slightly better. Internet Sales Mgr. Sean was just as great. The trade-in value we received on our 115,000 mile 2002 Chevy Prism was literally double the amount we were offered at other dealerships. And the price we paid for our 21,000 mile pre-owned 2008 Pontiac Vibe was Extrememly Competative. Doc fees were Very Reasonable - hundreds less than some other dealerships. We bought a beautiful car and got a great deal. Again, THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD! 'Nuff said.

mckendo

May 17, 2009

i was shopping for new and used sequoias, i spoke to shawn fisher on the telephone he told me what he had in stock. i came down and feel in love with a 08 sequoia loaded with 5000miles, he was a pleasure to deal with so i bought the truck. i would recomand him

rtgh8457

May 14, 2009

We had a pleasant experience at Wellesley Toyota in purchasing a used vehicle. Rey Lima was extremely professional and I would recommend him to family members or close friends who were looking for a used Toyota. His service, both on the phone in person was highly respectful and effective. I found him to be a man of his word who followed up on his promises.I felt that all members of the Wellesley Toyota dealership were cordial and I did NOT encounter any of the normal games one might see at a dealership. All of them understood that I had done my homework and knew the range of acceptable values for my trade in and their used vehicle. The prices on the used Toyotas at Wellesley were competitive and within the limits one would expect after researching on Kelly Blue Book or Edmunds.Overall, I would highly recommend purchasing a used vehicle from Toyota of Wellesley.

Fbeebe

May 13, 2009

A great dealership from top to bottom. They are a friendly group. That made me feel comforable in doing this transaction. From Shawn Fisher to Rey to Mike , they answered all my questions. A great team that I would highly recommend to others, as this was a second purchase at this dealership.

liz02043

May 13, 2009

Jim, Scott and the rest of the team went above and beyond what other dealers would do for you! I definitely recommend working with Toyota of Wellesley and appreciate their hard work to get us in a safe, clean, and great car for our new family! Thank you and we will send friends to you!

margaretgoggin

May 13, 2009

I had gone to a couple of other dealerships and I did not like the the way the salesperson dealt with me. When I got to Wellesley Toyota, I felt Lenny was honest and easy to deal with. He did not pressure me for a sale and when I did decide to buy a Matrix and found out that it had been in an accident, he did not make a big deal when I told him I was going to cancel the sale. I actually felt bad and told him to call me if something came in that he thought I would be interested in. He did call me and I ended up buying a Toyota Matrix from him. I had not bought a car for 13 years so I was very nervous about the whole ordeal. Lenny walked me thru it and he did not pressure me one bit. He told me to make sure I was happy with that car and if I wasn't don't buy it. I just feel that Lenny Ball is a very sincere person. I would recommend anyone to go to Wellesley Toyota and ask for Lenny.

ahamboyan

May 11, 2009

From the moment I walked into Wellesley Toyota Lenny was nothing but a perfect gentlement and helped me out tremendously. He was straightforward and informative which made my buying process a joy altogether. I can say that for a change it was a pleasure to buy a car from a dealership, more namely Wellesley Toyota and from Lenny. I left the dealership feeling confident recommending friends and family back to Lenny. Excellent Dealership.

joeydell33

May 11, 2009

I was very impressed with the service I recieved when I came to Jeff and Michael to buy a car. They were there through the whole process. Jeff took me through a bunch of truck until I finally found the perfect one. Once I decided on the right truck for me I had a long sit down with Michael. He explained everything from head to toe about the truck. He was completely honest with me about everything and got me a fantastic loan. I also purchased a warranty with the vehicle. Thanks to Michael and Jeff I am no the very proud and happy owner of a 2006 Toyota Tundra. Mr. KO should be very proud of all of his employees but mostly Michael for doing all he could do make me leave the dealership with a huge smile and a nice looking truck.

rparadis

May 11, 2009

I had a FANTASTIC experience at Wellesley Toyota. I found the exact car I was looking for at Wellesley Toyota on autotrader.com, I sent an email and received a response from Ted within 10 min. Ted and I communicated multiple times through out the day - I was extremely impressed with the prompt response and how helpful he was - extremely nice and very comforting, especially since I live in Maine and they are a Mass. dealer. I liked that Ted called me on the phone, it gave me a chance to communicate with a real person which I think is so important over the internet. Ted put together a sales agreement for me and I made an appointment to come down and meet with Lenny a few days later. Lenny called me right away to introduce himself and immediately made me feel comfortable. When I arrived at my appointment, I met Lenny, who then went out of his way to make sure that my fiance and I were happy (we're hard to please too). He answered all of our questions and was very helpful. Lenny's engaging personality and willingness to go the extra mile really made our experience worth the 3.5 hour drive. Needless to say, I bought the car - which is in incredible condition and exceptionally clean - I got what I feel was an amazing deal and I couldn't be happier. I would definitely recommend Wellesley Toyota to my friends. If I ever buy another car, I would definitely make the 3.5 hour trip back to see Lenny.

barbara dawson

May 10, 2009

Outstanding Experience!! We love our new BMW 335i Cp!!!Nai and his team are exceptional to work with. It's very clear that Nai is fanatical about guest service and experience. From our welcome from Rey, through our purchase with Nai, the team's goal is to make sure we are extremely happy with our new car and overall experience. Nai and the team went over the top to take care of every detail. They write the book on customer service. Thank you!My husband and I started our new car journey planning to purchase a 2009 BMW. The 2008 that we ultimately purchased looks,feels and drives like it was brand new. It's fully loaded and in mint condition. The KO Automotive Group have amazing beautiful preowned vehicles. We highly recommend if you are looking to buy new check their preowned cars first. Additionally, Nai is extremely knowledgable on the autos that he sells. Nai personally walked us through every detail on our car before leaving the dealership.We are glad to have found such a great group to work with. I can't stop raving about our experience. The best!Barbara Dawson

Toyotacouple

May 7, 2009

We would recommend the dealer ship but suggest you avoid Michael Kistoglou the Assistant Sales Manager. Lenny Ball is the most personable, direct, and thorough Sales Consultant we have ever worked with. We will likely buy our next Toyota from him. Why we do not recommend Michael Kistoglou is he tried using scare tactics in selling us extended service. He told us Toyota service labor charges are $90 an hour and these cars (Prius) are so computerized you can only have them serviced by a Toyota dealer. He made us feel like we were buying a lemon. This in fact is our 5th Toyota and we did considerable research on the Prius. Secondly, he tried talking us into a loan rate that he found that was higher than the rate quoted by our credit union. A rate he was given beforehand. He told us it would be worth it because we wouldn't have to do any running around for paperwork. When we said "No" he said he had a better rate. We said"I would think you would offer us your better rate to begin with." He said "Wait a minute" rushed out of the room and came back with a rate very close to our rate of 4.99% (a minuscule amount below). We said we preferred dealing with our own credit union. He said "Why would you do that? I am saving you alot of money here?" (That was not true) He got ANGRY and said "You just wasted my time. If you are using your credit union I need to know all the financing information right now (this was a Saturday afternoon)I have 8 other cars I have to work on on Monday" We got up and left and went looking for Lenny. When we could not find Lenny we requested assistance from Shaun Fisher. Shaun worked with us from that point on that day. When we told him what happened in front of Michael, Michael called us liars. Shaun knew that we were quite upset by our treatment. Michael was out of control in front of Shaun,also. Shaun requested Michael leave the room.When we arrived home there was an apology on our answering machine from Michael. He said he did not take in to consideration our loyalty to our credit union. That he has good customer service skills. He in no way indicated he was sorry for his anger or his attitude. Shaun & Lenny dealt with us through the rest of the process. Lenny in particular was very apologetic and concerned. We love our car but are glad the process that started out so great with Lenny and turned sour with Michael is over. San was very kind to us also.

mattc

May 3, 2009

Alens was my sales person at the dealership and I really appreciated his professional, non-pressure approach. I had been to three other dealerships and the difference between Alens and the others was telling. The others certainly gave car salesmen a bad name. Honestly, two of the price deals were better at the other dealers, but I opted for Wellesley primarily because of Alens and Shaun.Though my experience with Alens and Shaun were quite positive and I have no complaints with my experience with them, I do have an issue with the dealership policy of 'the price is non-negotiable'. Everything in life IS negotiable; one's own life is even negotiable under certain circumstances and to state that a car transaction is 'not negotiable' is truly a ridiculous policy to follow. It's really a turn-off to conducting future business with the dealership.One other comment regarding your dealersship policy: you were the only dealership NOT to provide a free Car Fax. If a buyer is spending $20K at your place for a used auto, I would expect a Car Fax report of $29 to be included! I actually had to obtain the report that evening at the dealership.I would certainly do business with Alens and Shaun again, given your questionable policies above.

areed

Apr 28, 2009

I recently bought a 2006 Toyota 4 Runner from Wellesley Toyota and what a pleasure it was to deal with my sales rep Jeff. He made the whole experience hassle free and Mike helped me find the right price with the right terms. Would definetly recommend to my friends and family!!

konarocky

Apr 25, 2009

Toyota of Wellesley provided a no pressure sales environment, which is something I place a very high value on. Rey Lima was the primary person I dealt with for the purchase of my used truck, and he was absolutely outstanding. I had three trucks on my list to consider, but I didn't even bother looking at the other two after visiting the Toyota of Wellesley dealership. I would highly recommend this dealership without any reservations.

jinb

Apr 19, 2009

Well; My mom was having a hard time with the car she had. She stated that she felt uncomfortable and was scared when driving it. She wanted a new car, but she didn't know anything about buying cars. So she asked if me and my husband could go with her window shopping for a car. When we got there they were nice enough to find someone who spoke creole to assist her. It helped a lot she understood everything didn't really need my husbands or my help. She traded the old one for a new. They were very nice, patient, and put her safety first. THANK YOU ;-D

Jose72

Apr 17, 2009

First, Blessings to Mr. Rey Lima and Mr. Courtney Shick. Two great gentlemen to work with. I went confident to this dealer precisely because of the reviews here but WOW. I found a truly good deal on the car of my dreams(2006Lexus IS). I went to another dealer a day prior in NY to see another car but when I came here it was GAME OVER. I was very impressed at how well they kept the cars here. Bought today the most beautiful car ever at a price not matched anywhere on the internet. On top of everything they put brand new tires on the vehicle because they considered the others weren't in great condition. That's what I call being true professionals. Mr Shick even got me a better financial deal than what I had. Rey you're as cool as the other side of the pillow! Thanks Bro! Hope to see you when I get my tint windows ;)RECOMMEND THIS DEALER 200% Greetings from CT

stash2009

Apr 14, 2009

Our experience was friendly, professional, and customer focused. Shaun and Jack ensured all of our questions were answered. They took the time to go over all functionality of our new car and made sure we had all reference materials. We are very happy with our new Highlander and the service we received. We will most definately refer family and friends to this dealership, especially Shaun and Jack!

ChrisFlynn

Apr 13, 2009

We thought that the experiance at Toyota of Wellesly was a very good one. They answered all our questions and were not pushy at all, and gave us a good price off the bat rather than having to start to negotiate. We would highly recomend this dealership

erobinson

Apr 13, 2009

Very friendly staff who were knowledgeable and took the time to work out what would be the best option for me. Made suggestions I hadn't even thought of, and answered all of my questions fully. I bought my first car from here 2 years ago and was 100% satisfied then - my return experience was just as good and I would recommend this dealership to anyone looking for a Toyota or Scion whether it is new, pre-owned, or a lease. A great team of guys!

mvp1168

Apr 2, 2009

I do not usually enjoy dealing with car salesman but Jeff was not your typical "salesman". He took the time to listen to what I was looking for and not trying to sell me the car that makes him the most money. He was always there to answer my questions HONESTLY. I did not feel like I was being over charged. Michael did a concise job with the financing and explaining all the options for the extended warrenty. I felt comforable with the warrenty for my car. The dealership was very accomodative both for me and my family. My 2 sons enjoyed playing with the playstation that was set up in the waiting area, which helped keep them busy while we shopped for a car. The dealership was clean and It was great the way Jeff explained to my six year old how "they got all those cars inside" I would recommend buying a car from this dealership with no reservations

thatnewguy

Apr 2, 2009

They give you their word on something, and they mean it. In our case, Greg offered a very low Internet quote, then waited patiently while we tried to figure out what to do with our old car, gave us unbiased advice and was simply incredibly supportive ... especially since there was little profit involved.The two finance gentlemen we worked were equally wonderful; they asked if we were interested in anything else, and easily took "no" for an answer. Courtney even went out of his way to explain why gap insurance -- which is often used as a profit center for dealers -- was a bad use of our money in our case.All in all, the dealership stood behind its word, gave a great price and simply did everything and more we could have ever imagined. Unlike other Internet quotes we sought, Greg Lavin actually offered a quote instead of price tag-free spam; and he included the documentation fee, calculated out the tax, and told us about a ticking timeline on a rebate -- not knowing whether it would go up or down the next month. They stand behind their word, are open and honest, and go the extra mile -- which, stereotypes aside, was contrary to our experience with other dealerships. They're friendly, professional, and really do look out for the customer's interests to ensure repeat business. In all, we walked out of there very happy, and educated, consumers, and couldn't recommend them enough.

jgenet

Mar 31, 2009

I had an excellent experience at this dealership. Everyone there made my car purchase very easy. I especially appreciated their "no pressure" approach to buying a car. A friend had purchased a car from Wellesley Toyota and encouraged me to go when I was looking for a new car. I would definitely refer other people who might be interested in a Toyota!

bukka123

Mar 30, 2009

There are two dealers in the area I will never do business with - Boch Toyota and Prime Toyota. These two are high pressure, sleeze kinds of operations, and I will never set foot through their doors again. Thank God we have Toyota of Wellesley! The people there are kind, respectful, absolutely NO Pressure at all. I have been dealing with Lenny Ball who is a true gentleman. Even when I told him that I had changed my mind about buying another car at this time, he could not have been nicer. He said whenever I was ready, he would look forward to seeing me. And, in turn, I have made the decision that when I am ready, I will return only to Wellesley Toyota and I will work exclusively with Lenny. I actually look forward to that experience. Joe Wear

callook

Mar 30, 2009

My wife and I were looking for a specific used car for some time. I narrowed it down to 3 dealers; 1 only a few miles from me, one approximately 20 miles from me, and the last, Wellesley Toyota, 140 miles (and one State) away. The fact that I chose a dealership so far away from me speaks volumes about my experience with them. From the moment Nai Ko, Jr. picked up the phone, he treated me like I wanted: no sales pressures, no gimmicks, polite and courteous, etc. He was engaging and interesting. He treated me like an adult; a shocking difference when I compare my experience with other dealers. We drove out to see the car, and the entire staff were wonderful. I even met the family dog! The car was spotless and exceeded our expectations.The most amazing thing? Nai is a private pilot, and he took me flying (followed by a spin in a 911 Turbo). I strongly recommend this dealer. John

Drbouda

Mar 23, 2009

We were looking for a specific year and model of car. My first conversation was with Sean who told us exactly what they had and encouraged us to come look. Jeff Tang was our salesperson. He was personable, relaxed and extremely knowledgable about the Toyota vehicles. He never pressured or rushed me. There was a small cosmetic issue with the van and they had it fixed immediatly for a reasonable price. The price was basically a no haggle so it was easy to negotiate the deal without feeling I had to "Play the Game". The dealership was clean welcoming and had pleasant little touches like coffee, tea and cafe type seating in the waiting area. I went back a few days later for my inspection sticker and was equally impressed by the respect and professionalism of the service employees.

Vkohlsach

Mar 20, 2009

We bought our car from Jeff and the service department has been dreamy. Nothing but nice caring people who want you to be happy. How often does that happen?There was a recall on a part in my car, they called me and said 4 hr! I came with laptop worked off wifi and did not miss a beat, not to mention it was done in 3 hrs!

mhodgdon

Mar 18, 2009

They delivered the vehicle looking like new. Lenny took a lot of time to show me all the features so I could take advantage of all it has to offer.The dealer gave me a fair value for my trade. The other poeple in the office were always friendly and helpful. It made for a relaxing environment.One bummer is the car fact sheet said "remote keyless enrty" but they still have not set that up for me within the vehicle and with the car only have one lock to use manually it would be great to have a remote.

trucnguyen

Mar 10, 2009

My thought about Wellesley Toyota:I, Truc Nguyen, bought the 2007 Acura RL car at this dealer about 2 1/2 weeks ago. My Salesman is Alens Constant. People at this dealer is very nice and friendly; willing to help and answer my questions very nicely.Something I would like my Salesman, Alens, taking care of my car before I pick it up, he responds to my request instantly; bring my car to his garage and have job done right away. Something they can't do at that moment, they are honest to tell me the truth, such as my Acura power steering fluid is just below a min. level; and I want to fill it up to max. one. After my Salesman brought my car back from his garage, and told me that they don't have the Acura power steering fluid in stock, and they don't want to screw it up by filling a non-compatible one. They gave me a CVS $10 gift card to buy the right one (Acura fluid) afterward. I appreciated them telling me the truth, but I didn't take that CVS gift card anyway. They gave me a full tank of gas to drive home and around for a while without worrying about gas, which is nice.Another simple Customer Service which made me impress; on the cold, windy day, Friday Feb. 20, 2009, I need a hot coffee to warm me up after driving test and general checking that car outdoor; their big free fresh coffee bottle is emptied after I got more than half of my coffee cup, the lady, who works in front desk, got up and told me that she's going to get another fresh coffee for me. It is simple and minor thing, but it is a symbol that they care their customers no matter whether custoners buy their products (vehicle) or not.I write this review late (more than two weeks after purchasing my car) because I was busy with my new car: paperwork: registration, inspection, learning how to use features, functions on my car).Bottom line, this is a very good dealer to do business with, good taken care of customers, friendly, good deal. If I have a chance to come back this dealer, I definitely will.Thank you my Salesman, Alens Constant; dealer: Toyota of Wellesley, the place trains employees well - how to take a good care of customers.Wellesley Toyota's first time customer,Truc Nguyen

rjleong

Mar 8, 2009

Frank was prompt in answering my email inquiry, with both email and phone call follow-ups. He was able to wangle me a fantastic deal on a 2009 Prius Touring edition. We opted for another dealer for reasons totally extraneous to the deal he offered (we decided to go with a place that offered Guidepoint Security installation instead of Lojack; now I'm having second thoughts but it makes my husband happy)(not sure how well Guidepoint will work if the car is indoors). I probably should have checked to see if Frank could arrange the Guidepoint installation, come to think of it. Overall a great experience, not a lot of beating around the bush with negotiations, and I would have no hesitation in returning to him when my husband needs a new car.

danalbetts

Mar 6, 2009

I was referred to Toyota Wellesley by a very close of friend. I was referred personally to Mr. Eric Belowitz. He assisted me with my lease of my new Toyota Rav4 and when I was involved in an accident he assisted me more than my own insurance company! He was the best person and because of him I decided to buy a new 09 Rav4 from him. Throughout this whole process Mr. Kevin McCarthy assisted me with all of the paperwork and the entire process that I would not have been able to complete if he did not work his "magic" and take the time to make sure that I got the best service possible. Mr. James Wright spent so much time with me as I was test driving and looking at both new and used cars he is another great Toyota staff. Because of these three gentlemen I will forever be a Wellesley Toyota customer and have since referred two of my friends to this dealership! Thank you so much for your hard work and commitment! I cannot say thank you enough

LindaCrawford

Mar 5, 2009

I have driven a white Camry LE for 9 years and after 175,000 miles wanted "my old car renewed". That is exactly what Alens Constant helped me find. He very easily found another white used (7300 miles) Camry LE, had a sunroof installed and took my car in trade and came up with a very reasonable price. He was friendly, knowledgeable and cheerful, warm and helpful. Michael Kistoglou made the paperwork easy and was himself as knowledgeable and helpful as Alens. Overall this was a very good experience and I look forward to dealing with Wellesley Toyoto for many years to come since I extended my warrantee to 100,00 miles.

mtamez

Mar 4, 2009

I hold on to my cars for a long time because I do not look forward to the car buying experience, even being armed with all the information I can gather online, still very unpleasant. After 1 mediocre and 1 very unpleasant experience, the 3rd time was the charm with Rey Lima! Everyone at this dealership was very friendly and Rey's excellent customer service put it over the top! I'll definitely recommend Rey and this dealership!

realaqu

Mar 3, 2009

the sales man named Dan, an old nice gentleman, happy to talk with and make the deal, then go to finance room talked with a guy, advise me to put an alarm from toyota for 600$, when I come back found the MSRP for toyota alarm is 300, feel cheated, what a shame, of course I leave a very bad feedback for this dealer and advise all of my friends avoid this dealer.

khughey

Feb 28, 2009

I went to Toyota of Wellesley to see a specific car I'd found online. After driving it, I decided to wait and think about it. Lenny was super friendly, positive and professional - there was no pressure, no sales-y gimmicks, just a respectful acceptance of my decision. The next day I emailed and told them I'd decided against the car, but wanted to see some others. Lenny already had 2 to show me when I arrived, and I really felt that he'd taken my interests and considerations to heart. The first one was perfect - a 2008 Corolla LE with low mileage - except that it had some dings on the door. Shaun agreed to fix that, they gave me a VERY generous offer on my trade-in, and I left feeling like I'd gotten a very fair deal. When I went to pick up the car, I couldn't even tell there'd ever been any damage - it looks absolutely new! I am very happy with my car and VERY happy that I was able to work with Lenny. Definitely ask for him if you go!

daveh80

Feb 25, 2009

I gave a five star rating to the people of Toyota of Wellesley because of their friendly atmosphere and the great prices. My sales representative Shaun Fisher made me feel right at home, answered all my questions and when push came to shove was able to beat the competitors prices. I strongly recomend Toyota of Wellesley to anyone in need of a new or used car or truck. Don't forget to ask for Shaun!

june09

Feb 25, 2009

I recently purchased Toyota Sequoia Limited 2006 from Ray Lima. He was very friendly, knowledgeble and helpful. His customer service was excellent.I am happy and love my car!! I highly recommend this dealership to anyone interested in a toyota.Thank you.

cs6543

Feb 21, 2009

Having gone into this dealer without having done my research, I have to say that I believe I came away with as good a deal and a level of customer satisfaction as if I was fully prepared. They found me a Highlander in excellent condition (in a KBB sense) for what I was willing to pay, which was at the lower end of the range for this car. Jeff was informative and trustworthy, commented on the cars we looked at objectively, and always tried to be helpful. Shaun's manner was more blunt and concerned with the bottom line. The price was good, and although there was not much give in the asking price they did throw in a free ipod plug and offered to install another feature at cost. The car came serviced with the 30,000 mile service and with new Yokahama tires which are of excellent quality. They were not able to remove all the stains from the passenger seat as I requested, but except for some wear on the driver's seat and a couple of very tiny blemishes the car looks and feels like new. I am waiting to see if my back can adjust to the seat, which causes me to squirm a bit in discomfort.This dealer does not offer certified cars, which probably contributes to their pricing schedule, but the cars come fully serviced. The one issue I had was resolved as best as could be possible --- the car's last service was recorded at 25K, the car was being sold with 37K, and there was no record of the 30K service. Jeff said they had provided the 30K service at the dealership but I was not given access to these records until I spoke with Eric, the service manager. Upon hearing my concerns about the 30K service, he personally reviewed the servce records and inspected the vehicle and reported his findings in detail over the phone. Although he could not verify that the car had been given an oil change at 30K, the dip stick appeared very clean (as was the car as a whole) and there was no other indicator which would suggest the oil had NOT been changed. I learned by phoning the dealer which had serviced tha car for the lessee that Toyota dealers are very meticulous at keeping service records for their cars and making them available as needed. Eric authorized release of the service record which they performed on this car when it came in, which helped to allay my concerns. Eric went way out his way to respond to me as fully as possible; this and the fact that they fully serviced the car gave me more confidence in its condition. After this experience, and additional conversations with Jeff and Greg, I am very impressed with the service dept and look forward to bringing the car here for regular services.

dkeogh

Feb 18, 2009

Buying a car is usually something that causes much lots of anxiety but I have to say my overall experience with Wellesley of Toyota (and especially Lenny) was outstanding. After spending less then 30 minutes going on a test drive and reviewing the pricing details I decided to buy the car on the spot. I would definitely recommend this dealership (and ask for Lenny!)

Kristin B.

Feb 18, 2009

I usually dread the purchase of a new vehicle due to the aggravation and hassle but my experience with Toyota of Wellesley was actually positive and enjoyable (yes, I said enjoyable! This is what buying a new car is all about!). I had done all my research and I had previously been communicating with more than 10 other dealers in the area. Since Im from NJ, it was critical that I find not only a competitive price but also a dealer I could completely trust. Honesty goes a long way when you are negotiating out-of-state by phone and email and I dealt with some real arrogant, ignorant people at some of the other dealerships. Toyota of Wellesley beat the competition and I secured a new 2009 Rav4 Limited for a great deal and in record time. I dealt with Joe OConnell and his professionalism, responsiveness, and courtesy go unsurpassed. I called him in the morning and we closed the deal by that same evening. Joe answered my every question and concern, he did not pressure me for a minute, and I felt extremely reassured by the purchase. When I drove to MASS. to secure the vehicle, there were no surprises, no hidden fees and the reassurances were confirmed by Joes friendliness and eagerness to show me every function and detail of my new car. I requested several additional accessories that were installed and working like a charm. I honestly could not have imagined a more seamless and positive experience. THANK YOU TOYOTA OF WELLESLEY AND JOE OCONNELL FOR A FIRST-RATE BUYING EXPERIENCE!! I highly recommend this dealer without exception and you should not waste your time with other dealers.

semka

Feb 18, 2009

Based on my experience, I would highly recommend buying a car from the pre-owned center at Toyota of Wellesley. I had been looking for a vehicle for a couple of weeks before coming to this dealership and had done a lot of research on my car of choice, the Scion XA, prior to this. It was the third Scion XA I looked at and I found their representation of the car, which I had found listed online, to be accurate. It was in pristine working condition. The salesman, Jeff, is as honest and down-to-earth as people come. He's very good at communicating often and clearly, so I felt informed of every step of the process. And there was no pressure, which was very different from my experience at other dealerships, and much appreciated. The value in the car was unmatched. I'm on a tight budget, so I'm glad I made the hour-and-a-half drive there to look at it. It saved me over $2000 (and that's off of the competitor's negotiated price; over $3000 less than the competition's list price). The dealership even gave the car it's 30K service when the odometer reading was at 28K, in effect saving me a bit more there. Everyone at Toyota of Wellesley was helpful and organized. They even provided me information on how to dispose of (and get paid for) the broken-down car that I was replacing. I would definitely do business with them again.

dzalkind

Feb 11, 2009

As the family designated car buyer, I have bought/help bought 30+ cars over my lifetime, including many Toyotas. My recent experience buying a Prius at Toyota of Wellesley has been one of the easiest and straight forward transactions that I ever had. I worked with Greg Lavin there, he was knowledgeable, helpful, and honest. He steered me to through the various options in order to get the one with the features that I was looking for at the best price. As a result, I was able to get the car that I wanted at a price that works for me without wasting any time (the whole transaction from test drive to papers was less than 1 hour total). Although I have been biased in the past towards larger dealers, Toyota of Wellesley was very competitive offering large dealer pricing with the benefit of small dealer service. I would definitely recommend them if you are considering a purchase.

GordonG08

Feb 8, 2009

My experience at the Pre-Owned center was awsome. The sales representative took care of me and made me feel like a real VIP. The salesman listen to my needs and picked a few vehicles for me to choose from. He took into account what I felt my needs were and suggested a couple of vehicles that he felt may fit my needs. I chose a 07 Subaru Legacy and I love it. Another way that KO made my car buying experience great was through the financing center where they were able to explain the process and get me a great loan, they did not just get me a loan from their preferred finance bank but I know he shopped me contract around and got me the best loan for me. Thank you KO auto Pre-owned. I have had no issues with KO or my vehicle, and would recommend that anyone looking for a great values on a used vehicle go strait to the KO Pre-owned!

OrthoRad

Feb 5, 2009

Ownership is definitely present and involved at this dealership in a nonpressured environment. It is nice to see that a family operated dealership is so hands on even after the sale.After having visited nearly all the other Toyota dealerships in a 25 mile radius, I happened to bring my trade in for evaluation. Shaun gave me a verbal quote on what it would be worth which was higher than the places I had previously taken it to. It was in keeping however with all the online websites such as KBB, NADA, Edmunds unlike the other dealerships. They didn't have the features on the truck I was looking for the day I brought it in, but I discussed what I was looking for and Shaun said he would keep that in mind. A few days later, they were able to find the car with the specs that I wanted and I came in, somewhat hesistant because things had not been in writing. However, they remembered exactly what had been promised and kept true to their word. Upon seeing the truck, we worked out what I would have liked repaired or replaced on the it before purchase and again, they kept to their word.During the signing of the paperwork with Michael, I met Nai, the owner's son who popped in to say hello. He helped me decide on whether the extended warranty was right for me or not without pressuring me. I tossed out "what if" questions and we worked out various scenarios to help my decision.After the sale, we've enjoyed the Highlander Hybrid Ltd greatly except the tires that came with it. In this regard, I emailed Nai about my concerns and he promptly put his service manager Eric on it who even contacted the tire manufacturer (Yokohama) about it. Come spring when I'd like to replace them, they are filing away our discussion from February so that they can help me get the replacements I desire at a fair value. I'm very pleased with the service I have received at Toyota of Wellesley. Others at work have already bought from there as well this past month and are pleased as well.

cence76

Feb 4, 2009

Extremely professional organization. From the start you could sense that the salesman really cared about your requirements, wasn't pushy, knew what he was talking about and didn't try any hard sell. I've bought two cars from Wellesley Toyota and each experience was fabulous.

rcg91680

Feb 2, 2009

I just bought my first car(a 2008 Jetta) from this dealership and I was extremely pleased with my experience. Both Lenny and Mike were very professional, helpful, informative, respectful and a pleasure to work with from beginning to end. I am so happy with my car and these two individuals made the experience all the much better. I will be recommending this dealership to anyone of my friends/family who is intersted in purchasing a car. Thank you Lenny and Mike!Rebecca GilliganPurchased car 1/23/2009

bayley

Jan 31, 2009

We recently worked with Lenny Ball of Wellesley Toyota on the purchase of a 2005 4Runner. Found Lenny to be extremely responsive and knowledgeable and thankfully, not pushy at all. Rather than saying something like the "brakes checked out fine" --Lenny reviewed the findings of the service team in detail and gave specific and accurate answers to our questions (e.g. front brakes are new and rear has 60% left.) A couple of issues needed follow-up, he was thorough and forthcoming, -- qualities you don't encounter very often these days!

chipotoole

Jan 27, 2009

Dan in sales rocks, Eric in Sales rocks, Kevin rocks in financing. I was looking for a specific FJ Cruiser and they found one for me that they were going to swap with Boch Toyota and Boch sold it out from underneath them, so they found another one and installed all the accessories I wanted for the same original price we agreed upon. A lot of leg work on their part (I think). They gave me a solid price for the trade-in, same as the kbb trade-in value, so I was happy.Love the FJ, love the dealership, would totally go back for my wife's car (if she wants a toyo). Thanks again guys!!!Chip

reza5240

Jan 27, 2009

In the market for a minivan for my wife, I did a lot of research on our new Sienna XE AWD. I requested quotes over the internet from about 10 dealers in Boston area. Wellesley Toyota responded quickly with the best quote. My wife visited Wellesley Toyota for a test drive and Gregg gave her a written quote on the car! I had never seen that before. I shopped the written quote at a few dealers and everyone told me they could not come close and that Wellesley Toyota is probably running the bait and switch scheme on us. It was not the case. Gregg found us the exact car we were looking for in the hard-to-find color that we wanted in a few days. We highly recommend this dealership. They are not the high pressure sales folks that you normally see at other dealerships. They treat you with respect and dignity, plus they offer you the best price around. Why would you shop anywhere else?

Babaloo3

Jan 16, 2009

We went to Toyota of Wellesley to see a used Lexus hybrid SUV that we saw on the internet. Honestly, if we hadn't really wanted that particular car, we probably would have given up at some point during the sales process due to their frustrating disorganization. That said, we can't fault their friendliness and customer service. We went to check out the SUV on New Years Day, assuming it was a big auto sales day, only to find the dealership closed (our fault, since we hadn't thought to call ahead to confirm they were open). Jeff Tang and Nai were there plowing snow off the lot and cleaning the cars and were extremely helpful; they stopped to ask if they could help and when we said we'd driven a long way, they opened the dealership and let us test drive the SUV. We put down a deposit and brought our trade-in a few days later to be checked. Things went downhill at that point. Jeff was the official salesperson but he was on vacation during the week we finalized the deal, so we kept getting input from different people. We were missing part of the paperwork for the trade-in; one person said we needed it, another person said we didn't. We wasted hours looking for it and asked over the phone for someone at the dealership to look in the glove compartment of our trade-in. Despite promising they would, they didn't; we found it in the glove compartment of the trade-in when we went back to clean it out the final time. (Turns out we didn't need it after all, though -- what a waste of time.) One person said we could have the SUV inspected on Saturday; then we were told they don't do inspections on Saturdays. On the day we were supposed to pick it up, we asked them to call both of us the moment it was ready, since there was supposed to be a snowstorm that evening. We didn't hear from them, and when we called at the end of the day we were told that they were waiting for us to arrive. All in all, they were very disorganized, and it was very frustrating for us. We paid cash for the SUV and were probably the easiest sale they'd had in a while, yet they refused to work with us on the price and then were disorganized with almost every step of the process. (The actual financial and registration transaction did go smoothly; Mike in Finance was helpful and organized and got everything done when promised.) Jeff made sure we were aware he would be on vacation but, in retrospect, he should have transitioned the deal to another salesperson who could oversee it all so that there weren't a bunch of different people giving us misleading information.

amieserpico

Jan 13, 2009

Alens and Mike were a pleasure to work with. Although we might have liked to see a little more flexibility in the final purchase price overall the experience was great, no pressure, very informative and laid back which is what my husband and I prefer. Mike was fabulous; he talked us through every step and gave us good solid financial advice when we asked for it. Overall it was a very positive experience both from the sales and the finance perspective and we will definitely recommend this dealership to others.Sincerely,Amie and Chad Serpico

shaleen

Jan 12, 2009

I had a VERY positive experience with Frank Zoll. He was knowledgable, informative, patient, and very straightforward which I appreciated. He returned calls promptly and answered all of our questions. He was also the most up-front out of any salesman we talked to about what the total fees would be. In the end, we got a slightly cheaper deal at another dealership so we ended up buying the car elsewhere, but if I were to recommend anyone in this area to a friend, it would be this dealership because of Frank.

mgd333

Jan 10, 2009

I just wanted to say that my experience at Wellesley Toyota was a very positive one. I had been looking for a Toyota Corolla S and new exactly what I wanted. I visted the dealership, took the car for a test drive and after speaking with Shaun made my decision to purchase the car. The salesmen from the minute I spoke on the phone to the time I entered the facility were nothing but warm & welcoming. I want to thank especially Shaun & Lenny for their professionalism. They were very welcoming and very knowledgable about the Toyota Corolla S. I told both of them that I would recommend anyone I knew that was looking for a car to go to Wellesley Toyota. It was a great experience and I felt like I got a great deal and a great car. Thanks again..

smaenpaa79

Jan 6, 2009

We had shopped at 3 other area dealerships looking for the perfect 4Runner before coming to Wellesley Toyota. Kinda wish we had gone there first...we would have saved alot of time. Jeff took the time to make sure we found the truck we wanted at the price we were willing to pay. We did not have to negotiate long, and he and Shaun were up front with everything and provided a wealth of knowledge. Every question was answered, any concern we had was addressed, and overall it was a great buying expirience. Hand contols needed to be installed for me in order to drive the vehicle and they took care of everything. The truck was detailed and ready to drive off the lot within a week of signing the papers. Jeff even took time from his vacation to be there when we picked up the truck. We are very happy with our new purchase and look forward to a great relationship with the dealership and service department.

mhoyt

Jan 5, 2009

I initially contacted Toyota of Wellesley through email. I was looking for a used Toyota 4 Runner with a strict budget. Craig both emailed me with information on a vehicle that fit my description and called to discuss my interest. Upon arriving at the dealership to look around we were greeted by employees that immediately sought out a Sales Rep to assist us. At no point did we feel pushed in any direction, but rather informed about the cars on the lot, the deals, and the options to consider. Alens spent several hours with us both in the lot and at his desk going over the 4 Runner I was looking at and the Corolla I was trading in. Craig went over the numbers and the financing while I test drove the vehicle. I felt comfortable and confident in my decision and working with the folks at Toyota of Wellesley, and signed the first forms to get the process rolling. The very next day I was in the Sales office signing the remaining forms with Michael. He was patient and clear answering all of our questions. I drove off the lot at Toyota of Wellesley thrilled to be in an even BETTER 4 Runner than I intended.Toyota of Wellesley was recommended to me and I will also recommend them to anyone looking for a unique and pleasant car buying experience! Thank you Alens, Craig, and MichaelSincerelyMarcy

bshlager

Dec 27, 2008

Excellent experience in purchasing our new car. Friendly salesperson and sales manager who met our need of expediting our car for transport since we had to have it shipped to FL within four days. Leather seats and Lojac were installed in time for shipment. The price of the car was very competitive. We have purchased our new Toyotas from Wellesley Toyota for many years and have always been most satisfied. Their service department is great, too. I highly recommend Wellesley Toyota and their great staff for sales and service.

hslaing

Dec 19, 2008

I recently bought a used 2008 Toyota Sienna from Toyota of Wellesley. I did some online research beforehand and saw that this dealer offered the best selection of vehicles in the range I wanted to spend. At the dealership, I was able to see the same advertised car selection of the group I was interested in(all in show room shape for "used" cars), determine a fair price on the car of my choice, arrive at a fair value for my trade-in and drive away in the same day. The sales team (and that is what they are, a team) worked WITH me throughout the whole process. There was no hype or pressure. The finance officer worked diligently to get me through the paperwork in a very thorough and expeditious manner, even up to the closing hour. We do not buy many cars and have had some rather challenging experiences in this area with the stereotypical "used car dealers." The folks I worked with at the Ko Motor Group-Toyota Wellesley are in another class altogether. In fact, that is the differentiation, they are what used to be known as a "class act."

kdeshler

Dec 19, 2008

We had a wonderful experience at Toyota of Wellesley. The staff members were very helpful and were able to answer any questions we had. They took their time with us and were very patient. We will recommend this dealership to all our friends and family. When it comes time to shop for another vehicle we wouldn't dream of going anywhere else!!!

hanhno007

Dec 13, 2008

My wife and I have been looking to buy a new car. We test drive several 2009 models including Honda Accord EX I4, Honda Civic EX, Nissan Maxima 3.5 S, Acura TXS, and the Camry XLE 4 cylinder. We eventually narrow down to the Camry XLE because we are very comfortable driving it. This car is the match for both of us and it is reasonably priced. We went to Toyota and Edmund websites to solicit an internet quote from 6 dealers. What we were looking for is a dealer that gave us a reasonable detail quote and would honor their price once we got to the dealer. Well, only three dealers responded what we want. Their prices are within plus/minus $250. Frank Zoll from Wellesley Toyota were prompt with the email, and provided detail quote. One dealer had an outrageous price tag. Even though, the price from Frank was not the cheapest but we are not so concern about a couple hundred of dollar because time is more important to us. We want someone to deal and sell the car to us quickly. If this is what you want, I highly recommend Frank Zoll from Wellesley Toyota, Worcester, MA to you. Once we got to the dealer, we test drive the car. Frank honored the quote, explained about other car options, and Toyota financing. We bought the car within 2.5 h. Yes, it's that quick.My wife and I have been very satisfied with whole smooth purchase of the 2009 Camry XLE, 4 cylinder. Frank was very professional. I again highly recommend Frank Zoll from Wellesley Toyota, Worcester, MA. We love our new Camry.

iancorc

Dec 10, 2008

We have had excellent experiences with the Sales, Service and Management teams at Toyota of Wellesley in buying and servicing our pre-owned Sienna.Firstly, working with Sally on the sale was easy and pressure-free. In closing the deal with the manager, Nai, he gave us a price for our trade which was far fairer than other area Toyota dealers had offered. The service team took care of an issue with the door that we noticed before the deal was made and when I went to pick up the van Nai had his service team fix a scratch in the rear window that we missed the first time through. I drove away with our "new" van feeling as though we had been treated fairly, honestly and well.However, the best part or our experience with this dealer came a few months later when the power door (not the one previously adjusted) became stuck open. I contacted Nai and after he apologized for the inconvenience he assured me his team would work on it as their top priority. I was very nervous about the potential cost as we were bumping up against the 90 day warranty and I was not even certain if this was covered. To my immense release, and to the credit of Toyota of Wellesley, they replaced the motor in the door at no cost and with no discussion required.If you are shopping for a Toyota and want to work with a dealership that stands by its products and its customers, I highly recommend you visit with Nai and his team at Toyota of Wellesley.

thehrich

Dec 7, 2008

Lenny and Nye were both friendly without being schmoozy -- as good of an experience as we could have hoped for when shopping for and buying a used car. Lenny in particular brought out exactly what we were looking for based on talking to us, and that was the car we bought.

naveedhero

Dec 4, 2008

My Review of Toyota of Wellesley:I just completed a most pleasant buying experience at Toyota of Wellesley. Allens Constant, the employee who sold me the '05 Toyota Sienna Van, made sure that it was the car I wanted, had it ready for pick up and then explained to ME how it was to be operated and maintained. Throughout this whole process, Allens was pleasant, helpful, informative and reliable. Any commitments he made, he kept. Allens knew the answers to my many of my questions . Allens was very friendly has a fine attitude and I know will be a fine sales representative for any future potential buyers.

Ivanalmeida

Nov 30, 2008

Very low-key enviroment - really like everything. Knowledgeble sataff, up front with pricing and answered my questions straight forward. Just the kind of people I would like to do business with.that's how a dealership should be - no games and let's move forward. The management was great and also very helpful.

Carl Sciple

Nov 26, 2008

My wife and I just completed a most pleasant buying experience at Toyota of Wellesley. Thomas Williams, the employee who sold us the '09 Toyota Prius, made sure that it was the car we wanted, had it ready for pick up and then explained to us how it was to be operated and maintained. Throughout this whole process, Thomas was pleasant, helpful, informative and reliable. Any commitments he made, he kept. Thomas knew the answers to our many questions and those one or two which he wasn't sure about, he quickly verified or found out the right answer. Thomas has a fine attitude and I know will be a fine sales representative for any future potential buyers.

dailey2

Nov 25, 2008

I recently bought an '06 Toyota Highlander from this dealership. I was very impressed with the sales people (Sally)as they did not pressure us and did a lot of research for exactly the vehicle we wanted. From the sales manager, Sean, to the service dept., Jeff, we were very satisfied and would highly recommend this dealership to others.

hbkathleen

Nov 23, 2008

My husband and I did a lot of research about minivans to determine what make and model would best suit our family. For many reasons, including the fact that we live in the northeast, we decided to purchase an AWD Sienna. By the time we began our shopping, we were very well informed about options, inventory, and prices. We did an extensive internet search and visited four dealerships. From the moment we walked in the door at Wellesley Toyota, we were treated with courtesy and respect. Our salesman, Alens Constant, could not have been more accommodating or informative. He listened to us and understood our needs. He went out of his way to answer all of our questions and address our concerns. It seemed that his main priority was to find the right van for us. We were not subjected to high-pressure sales tactics. Alens was completely understanding we went to other dealerships to compare prices. At the end of the week, we returned to Wellesley Toyota and felt very confident that we got the right van for our family at a very good price. Their professionalism, and desire to treat customers with respect, and to build a long term relationships was refreshing. I look forward to doing more business with this dealership, including having them perform the service and maintenance on our van.

carbocko

Nov 20, 2008

Thoroughly pleasant experience from the initial phone call to driving away with the vehicle. The facility, sales process and salesmen were very accommodating to our shopping with children, doing trade-in and selecting the right vehicle. They made it as quick and pleasant as it could possibly be.

lynn brennan

Nov 20, 2008

Eight years ago my husband and I bought a used minivan from another non-toyota dealership. Within three years of purchasing the vehicle we had put over three thousand dollars into it...........it had the original warranty still intact. The service was poor, and we always left there frustrated. The day we bought our toyota sienna, was stress free. employees were gentle, and patient. they were truly concerned with putting us in a car that we could afford, and that would accommodate our family of five.shaun our salesman, never was forceful, and there was no haggeling.We had questioned a minor issue with the van shortly after puirchasing it. They told us to come in any time, we did. The van was diagnosed addressed, all while our one year old played in the waiting area. we are completley happy with our experience.

raft_guide

Nov 1, 2008

I contacted twenty-two dealers before I settled on Toyota of Wellesley. I spoke with Craig Kates, a sales manager, on my initial call and he stayed my contact person throughout the process. Craig was very up front and honest with me from the start. I told him what vehicle I wanted, a 2009 Toyota Matrix XRS, and he called me back with his price. I soon discovered getting the XRS in the color I wanted was going to be difficult. When I called Craig and told him I wanted to see what I could get with a Matrix in the S trim, he did not bat an eye. He had the price for me before we hung up the phone. Craig told me to think about it when I started wondering what vehicle to get. When I finally decided on the XRS, but now in a different color than the previous three I had given him, Craig went looking for it. When I drove out to pick the vehicle up, Frank went over the vehicle with me. He also went on the test ride to make sure I did not get lost; I had driven two hours to purchase this vehicle from Toyota of Wellesley. We got back to the dealership, completed the paperwork with no surprises, and I have the car I really wanted. I had a lower price from another dealer, who was closer to me, but I was concerned about what tricks may be in store for me if I went with that dealer. I never felt that way working with Craig or Frank, and would highly recommend Toyota of Wellesley to family and friends.

lsmelkov

Aug 18, 2008

I had a really great experience with these guys. They gave me the best quote, no one could even match them. All our communications were short and effective. Imagine, they didnt try to sell extra stuff to me which I didnt need. They offered some protection that I denied but it was only once. When a manager came after I signed papers I was expecting they would try to sell me some extras as other dealerships do that (one dealership wasted about 2 hours of my time doing that) . But he started to explain to me how to deal with registration, insurance, etc. Whole process took about an hour in which I bought a new car and traded in the old one. Thats never been so fast and easy. People I dealt with were very nice. Dealers name is Frank Zoll, unfortunately dont remember name of the manager. I would definitely use them in future and recommend them to other people.

alodeep

Jul 31, 2008

The pre-owned section of the Toyota dealer at Wellesley, Massachusetts surpluses every expectation. Their customer service is very professional with a great friendly touch. Recently, I happened to visit their store for purchasing an used Toyota Camry. They quietly listened to all of my concerns and expectations, and tried their level best to fulfill every single of them. Their Assistant Sales Manager Michael Kistoglou is an excellent fellow and he is 100% dedicated to satisfy his customers, leaving not a single stone unturned within his capacity. I just bought the car, so it is too early to comment on their standard of inventory, which I assume though, will commensurate with their excellent quality of dealing with customers.Therefore, ladies and gentlemen of greater Boston area, I would strongly recommend you to visit Wellesley Toyota dealership if you are in search of a very friendly and trustworthy dealership to buy your next vehicle from.Sincerely,Alodeep SanyalUniversity of MassachusettsAmherst, MA 01003

kswissto

Jul 19, 2008

I was looking for a Scion xD and entered a request for a quote online. Within the hour, Nai had a price quote and an offer to get the car to the dealership. Since I had already decided on the car, not much could be done to sell it to me, but they made me feel extremely confident in my decision as a first-time car buyer. They (at Scion/Wellesley) attend to you very personally and are very communicative with whatever questions you may have (they even checked my speakers by listening to them individually to make sure they all worked when I got the car). They are also extremely open about the car buying process, a selling point for me, which is in part aided by the Scion pure pricing policy. Having looked around the Boston area at quite a few dealerships (and multiple Toyota dealerships), I can say that the Toyota of Wellesley/Scion folks I dealt with were the best. I especially appreciated the email communications - Nai let me know not only when the car was ready, but previous to that, when the wheel covers were placed on, when they were being ordered, etc. - without me even asking. Coming from a younger demographic, I like more digital ways of communicating, it's easier on the fly - and this fit my needs perfectly. Also, I should mention, they work FAST here - if you decide you want a car, they will get it for you. I called on Wednesday and am now a proud owner of a Scion xD. Will definitely use them for service/maintenance and the next time I need a new car.

wendymangels

Feb 2, 2008

I requested price quotes from a number of dealers. Frank quoted the lowest price and stuck to it. I got just the car I wanted at the best price, and there were no surprises. Frank also provided an in-depth tutorial (helpful for a first-time Prius owner), so I felt comfortable that I could find everything in the car.If you want coffee, doughnuts, and warm fuzzies from your dealer, this may not be your best choice. I did, however, find Wellesley Toyota to be straightforward and businesslike, and I can buy my own doughnut with the $1000 I saved. The wait time was little long, but I bought at the end of the month, so that's to be expected.

Buckminster

Aug 17, 2006

This goes back to 1998, when I was shopping for a used Toyota Celica. I saw an advert placed by Toyota of Wellesley in the Globe that caught my eye. The price was too good to be true. When I got there they had the car and gave me a test drive. The engine sounded terrible. The salesman pretended not to notice it until I pointed out the obvious. He said it was nothing, their shop would take care of it. Nonsense! That sound was a death gasp, and the salesman knew it. The experience amounted to a bait-and-switch: pull the customer in with what amounted to a fake ad, and then hope to sell them something more profitable.

bobhope

Apr 12, 2006

So, on Sunday I go to thier lot and ask to look around. I'm just checking prices and looking, avoiding any sales staff so I can look. I see several Matrix's and Corollas which I liked. I decided to go do a little research on the cars. So I write down what they have and leave.I decide on Wednesday that I want to test drive a 5sp Matrix. I go in there and ask to speak with somebody about this. The salesman tells me he doesn't think they have any. I didn't bother to tell him I knew they did as there were several on Sunday. He then starts talking about a deposit to order the car I want. I inform him that I want to test drive the car before I consider ordering one. He starts to tell me how few they make per year. So I leave him a fake number and walk out. I recommend everybody stay away. Why reward these morons

Hollister

Dec 6, 2005

I bought a 2005 Toyota Corolla from Aurelio Pabon. Unfortuntely, Aurelio made certain misrepresentations about the sales price that we ended up having to pay later. The dealership was unwilling to do anything about this misrepresentation later, and showing little interest that one of their employees misrepresented themselves to a customer.You can purchase a Toyota at a lot of dealerships, so I would highly recommend going elsewhere.

mpkgirl

Jul 19, 2005

I purchased a RAV 4 with DVD Nav and heated seats. I picked up the car at 8:30 PM and drove home without headlights! Also, the car was sent to Saugus for heated seats, brought back to the dealer, and delivered to me. Guess what...the heating mechanism was never installed. This description is abbreviated--believe it or not there's more. In 2 weeks, I was at the dealership 7 times for issues that should have been addressed during the dealer prep. Good price; thoughtless management.

yaohuan

Jun 23, 2004

This is our first new car. After calling three dealers, Toyota Wellesley quoated us a price that the other dealer deemed impossible. When we got there, the sales man was friendly, gave us exactly what we wanted, and did not push for any thing extra. (No one wants a pushy sales man.) The car was ready for pick up in three days, and the sales man even drove to a nearby bus stop to pick us up. After we got the car, we called him several times to ask questions, and he was friendly every time. <br>I definitely recommend this place.