Used Cars for Sale at West Broad VW Kia in Richmond, VA

RS

Apr 12, 2015

I went to West Broad Audi to test drive RS5. I went inside the dealership and walked around looking at the cars but no one from the sales floor bothered to say hello or ask if i needed help. I walked out disappointed at their attitude and have decided to buy my car online. I had heard about the bad customer service at WB Audi but now i have the misfortune to experience it the first hand.

Unprofessional and perhaps unqualified service

Jan 27, 2015

My daughter had always supported the dealership by taking her Jetta there for service. She thus returned twice (and paid) for a professional diagnosis of a know VW transmission problem prior to the expiration of the warranty. The dealership concluded there were no symptoms, yet when she let her father drive it, he immediately suspected transmission issues as supported by an independent transmission specialist. Now that the car is no longer in warranty, the dealership will not support the repair and she is left with a $1,500.00 repair cost. I realize that this is one side of the story, but I NEVER complain about anything, including overdone steaks, but I feel that we were done WRONG by this service department and especially the service manager. I have never resorted to a public forum to express dissatisfaction with anything, but feel this experience merits doing so

NoMoreVWsForMe

Sep 9, 2014

I stopped coming to W Broad VW over 4 years ago when my warranty expired when I was tired of something always going wrong with all my repairs and services - I have been faithfully going to Allen Tire since and they have always taken excellent care of me. This time, I had an issue with a headlight and an airbag sensor that Allen Tire regretfully informed me could only be fixed by a VW dealer, so I decided to give W Broad a chance to earn back some business. BIG MISTAKE. First, they quoted me over $3000 worth of repairs I don't need (that Allen Tire specializes in and has never mentioned) on a car that isn't even worth that much. I agreed to a price of $575 for a headlight bulb, a headlight bracket, and 2 sensors for the airbag light. When I came to pick up the car, the price was suddenly over $700. My service agent agreed to only charge me the $575 plus tax (which should have been $585, but he rung me up for $606 - I didn't realize this until I got home and looked at the invoice). By the time I had driven 20 miles home, I realized my lens was missing from the headlight! I had to turn around and drive back (so between me and my ride, we drove $80 in one day to pick up an ill-repaired car.) This was Friday. By Saturday at 3:00pm, my car STILL wasn't fixed and I was forced to drive back on Monday morning and pick up a rental from them. Car was "fixed" by close of business Monday, so I picked it up Tuesday morning and the new headlight they changed "for free" wasn't seated properly and the gasket was half under the hood of the car...the older headlight they "restored" for me "free of charge" to match the new one they had to put in was half foggy, covered in scratches, and rough to the touch - the service agent admitted they used SANDPAPER on it! They new nothing about the overcharge the initial service agent had promised would be refunded this morning. They dismissed the gasket as "cosmetic" and basically didn't care about my complaint because I didn't pay for it in the first place. And as for reimbursement/compensation for the 80 miles driven through no fault of my own, nothing was even said about that. So, I picked my car up 2 hours ago with a promise that my original agent would call to address my concerns, and NOTHING. Never going back, I recommend you stay FAR away from this place. They don't know what they are doing and don't care about their customers.

Endodoc

Aug 26, 2014

I purchased a Q5 from this dealership a few years ago and returned to look at an A4. I phoned and the sales manager (Anthony) casually calling me "man" informed me that they would take care of me. On the day I arrived the sales rep (Diego) was too busy to give me any real information about the car. It was misrepresented online as having a nav system. When I asked if anything else was available, he told me that the sales manager would talk to me. I waited in the showroom for a good amount of time with no contact. Diego was nowhere to be seen. I observed that all of the personnel, (including the sales manager), were new. The change of personnel definitely wasn't for the better.

Ctopping12453

Jul 30, 2014

This has been the best experience of any dealership I have worked with. Diego is very professional and I would absolutely recommend him. Thank you

itshollytime

Jul 16, 2014

Could not have had a better experience. I leased a 2014 Jetta and I love it! Diego was informative and a pleasure to work with. I would absolutely recommend West Broad VW to anyone and look forward to working with their staff in the future

deirdre1127

Jul 7, 2014

Ken Arutunian helped my husband and i with finding a used Audi. He was so knowledgeable about the cars. Thanks again for all your help.

Shawn

Jun 30, 2014

Customer service by Jared Mazzo astounded me. He was very knowledgeable with the cars i asked about and polite as well. I felt comfortable while test driving and no pressure when we talked numbers. I had a delightful experience at West Broad VW.

tshilliday

Jun 18, 2014

I purchased a new 2014 VW Passat past Saturday. Kelvin and Frank were knowledgeable about the Passat and made the buying experience pleasant. The price I paid was fair, and Frank/Kelvin were resourceful. I would recommend purchasing and servicing your VW at West Broad.

Annbrown2

Jun 10, 2014

Diego has been so wonderful to deal with that I look forward in working with him when I have the chance to spare the time from work to purchase my dream car! Thanks Diego for always keeping me in the loop! Such a friendly guy!

humercedes

Jun 3, 2014

I really enjoyed working with Diego. As a younger buyer often times dealerships treat you differently and discriminate but from start to finish he was honest polite and very professional (something many salesmen lack today). Im sure you will read mixed reviews about west broad but I can say hands down they are worth looking into if you take your buying experience as seriously as I do.

Nppeterson84

May 26, 2014

Diego was very knowledgeable and eager to help. Everyone the was pleasant to work with and I would definitely refer west broad audi to a friend.

ShOC

May 24, 2014

Horrible. One of the worst buying experiences in my life. We entered the dealership around 2pm and told them exactly what we needed (already been guaranteed by two other dealerships) for my car on trade. 2 hours later, they insulted me by bringing an offer that was $3,500 less then what I'd been offered with the same company (Page Auto) down the street. They also would not come off the price of the precious A5 the quoted as a "sale" price (absolute joke). To make matters worse, I ruptured my achilles tendon and had surgery just over a week ago so I was still in a full leg cast. It's not like they didn't see that coming through the door because I'm on crutches. We left at 4:45 and went to Subaru of Richmond and bought a new WRX. They were very reasonable with my trade, cost of the vehicle and we were in and out in about 45 minutes at the end of their day on a Holiday weekend. I'll be giving them a 5 star review. I usually do not take the time to writes reviews like this but I wouldn't send my sworn enemy to this establishment. Luckily, I've got a significant other who's patient but she'll also be filing a negative review. If you want to be treated fairly and get a reasonable price for your trade and your purchase, DO NOT GO TO WEST BROAD AUDI/VW. Simply a horrid waste of my time. Thanks for ruining my already challenging Saturday.

BillyRhodes

Apr 10, 2014

I came in to get a new vehicle after a bad car accident. Brandon listened to what I wanted and how safety was important to me. He went over all of my options and helped me pick the best car for me and my family. If you ever need to buy a vehicle buy from Brandon, he will listen and work his butt of to find you what is best for your situation.

Bbfranklin44

Mar 25, 2014

Brandon was very friendly and helpful . He was able to answer all of my questions and was very polite . I would do business here again

Charleen

Mar 17, 2014

I had an appointment with James Anderson, his customer service was amazing, he was extremely knowledgeable about any car I picked out he guided me in the right direction for the perfect car for me. Thank you James for your knowledge and help .

tamamatt

Nov 20, 2013

I dont know about the others who rated positively on this site but I wish I had their experience. I have never had an issue until this service department tryed to "repair" issues. The serivce was not up to the standards of what you imagine when you think Audi and yet you still pay the premium for it. I guess I should have known better to take my car to a phony dealership especially after reading a review that they have NO security for the cars that are in their car and one reviewer's lisence plates were stolen (and tried to blame it on the car owner). This service department will look at one thing and try to tell you that you need 5 other things repaired (probably because their highly unskilled, and untrained "technicians" broke it while trying to fix the issue it was brought in for.The last time I took my car in to be looked at by this dealership cost me over $300 just so they can tell me that the engine wouldnt work... something I already knew since I had the car TOWED TO THE DEALERSHIP FOR THAT VERY REASON. (not bitter at all about that ha) I dont know about anyone else but if you enjoy being robbed then by all means take your car to be serviced there. I assure you that once they tinker with it... your car will also need a completely new engine. Audi's are a great car so by all means if you want one, check out the sales department here as I am sure it is very nice but I strongly recommend a different dealer to service the car. Just remember that you will have to get service done on the car and with that in mind... I will NOT be buying another Audi as long as I live in this area if I have to take it to this dealership for repairs.

Mrsjwilliams85

Sep 18, 2013

Best experience ever!!! Mike needs a promotion!!! Everything was smooth, he was easy to work with and understood exactly what I wanted and delivered 100%!!!

Mad as a hatter Rosie

May 21, 2013

Had to replace the remote key and have it programmed for the new one and repair A broken wire in the truck. It took them three hrs. While I waited. Charged me five hundred and one dollar. Took to long and to much money. Have talked to several people who have had dealings with them and they have the same opinion

loveroftheS5

Mar 18, 2013

Went to the lot day one. Stood outside for 10 minutes without ever being acknowledged. I went back the NEXT day with two friends-stood outside comparing cars for 15 minutes, no one came out or said a word. I went inside the dealership-no one at reception desk. As I was leaving I found an employee and told him my experience he apologized and offered to get help. Unfortunately it was a VW salesman that knew NOTHING about Audis. Who is responsible for moving cars off this lot? Please note that your current methodology will not yield your expected or desired results.

phillipnmoulder

Mar 7, 2013

First of all, the salesman really worked hard to find me a good, new car that I loved and that was still in my price range. We looked at several cars and I was never pressured into buying any of them. Next, knowing that we found the car we loved and could afford it, the associate that we did our paperwork with did not try to pressure me into anything more than what I could add to keep it within our budget. Overall it was an excellent experience!

andykim757

Mar 1, 2013

Exceptional and courteous staff that work here. They go the extra mile to see that you are satisfied with your purchase and I did not feel pressured to buy. I would definitely recommend this dealer for purchasing a new or pre-owned car.

longwood2001

Dec 26, 2012

Great experience with Jay and Brad. These guys are honest and really care about every customer. I have been coming to this dealership for over 10 years and will continue to do so.

Renjith A Mattappallil

Nov 20, 2012

If you are looking for a used can please don?t prefer to go to this showroom. They will hide lot of information?s from you.I have bought a Honda CRV 2005 from that show room,11/18/2012(Sunday). They said the vehicle is in excellent condition and they did all the tricks to hide the problems for this vehicle. I have given 2000$ additional, compared to the vendor market value for that vehicle, since I badly need a vehicle and also I thought that, it is better to buy it from a showroom, since they are offering some services for 3 months. Since I don?t have an insurance, I was not able to take the vehicle from the showroom on the same day(They did not allow me to take that ). When the next day I went there with insurance, and taken the vehicle, I noticed that central locking system is not working for one door and the back side door of that vehicle. I informed them about the issue. They never assisted me and the reply I got is ? You have check the vehicle before buying it?. I accept that I have not noticed this before. For avoiding this kind of situation, I have paid extra in this showroom. They are not ready to cover it under the service warranty. The reason for that is, it is not a mechanical problem. While buying the vehicle, they were telling about the end to end service and other thing. Don?t trust for any of this thing. If you are going for a used Car from there, please take your mechanic with you and have a inspection then and there itself. That will save your time.

Linearcitrus

Sep 23, 2012

Where do I start? Mike Fetty must have slept through the customer service part of sales training. He refused me a test drive (after I had scheduled one days in advance) because I told him that I wasn't planning on buying that day and that I wanted to shop around for a few weeks. He told me that "I came in on the busiest day" and that I should come back. Funny, considering there were 4 salesman just standing around outside when I pulled up. And why would it even matter what day I came in on? Busy or not, I'm the customer. Even if I told you I wasn't buying that day, a good salesman would try to make the sale, not blow me off. Next, he told me that I should research the car more when coming in (I guess he assumed I didn't know anything about the car). I didn't get a chance to talk to his manager but will be calling him. He may have thought I was wasting his time because he might not be able to get a sale, but that was completely unprofessional. I expected more from a VW dealer.

FearTheUMDTurtle

Sep 20, 2012

DO NOT TRUST THIS DEALERSHIP FOR USED CARS! We purchased a used vehicle from this dealership that WOULD NOT EVEN PASS INSPECTION. The dealership and salesman claimed that the car had been thoroughly reviewed for any issues and that it was in good working order. However, we took the car to (1) an independent auto body shop and then (2) another dealership, and within 2 minutes of looking at the car both identified a critical (and expensive to fix) issue that the dealership must have purposefully overlooked. We did not ask either the auto body or the dealership to look for the issue, they both saw it on their own. To make matters worse, when we called the dealership to have the issue remedied the general manager refused to return our calls. We were given an incredible run-around. It was not until we contacted the Better Business Bureau of Richmond that the dealership even responded, and even then they would not fix the issue. Now a student who worked all summer to buy a car has to folk over hundreds of dollars within weeks of buying this car to get it fixed. Is that the type of people you want to do business with?

david.mcknight.988

Aug 22, 2012

My reason for Why my rating for this location is low is as follows. Absolutely horrible experience. My car was taken there to be serviced and one of the technicians broke my taillight. They did not tell my wife what happened when she picked the car up. It's been several weeks and they refuse to pay for the light they Broke!!!! If you value your car take it to another service station!!!!!!!!

tians22

Aug 13, 2012

Matt Spence at West Broad Audi is the best salesman I have ever had. He was not at all pushy but gave me oustanding service from start to finish. I would highly recommend him and West Broad Audi.

AERSKINE

May 8, 2012

I have been a West Broad Audi customer for more than 4 years. Every experience, from sales to service has been exceptional. The service department is always professional and courteous. I usually ask if I can wait while they service my car and it is never a problem.

audiowner61

May 5, 2012

I recently bought my second Audi from West Broad Audi. It was a cold, rainy Saturday night, but the sales staff went "above and beyond" to make sure that I left with my new Audi that same evening. They even stayed late to finish the paperwork. I have found that their excellent customer service extends beyond the purchase experience. Whenever I return to the dealership for service, they always take the time to make sure that I am enjoying my Audi and that I am satisfied with the sevice received. The staff in the Service Dept also deserve praise - especially Brad Reichwein. He was my service rep when I owned my VW and I was thrilled to learn that he had transferred to the Audi side. Brad provides great customer service. When I take my car in for regular service, he always informs me if additional services need to be performed, how much they will cost, and when my car will be ready. He definitely earns his high customer service ratings.

blbooth

May 4, 2012

The service dept. at this dealership is outstanding. Brad Reichwein is organized, responsive, and provides full information about what work needs to be done and why. It is easy to make a service appointment, and a loaner car has always been available.

chicagodrbjd

May 2, 2012

This was my first courtesy visit since starting my lease in January. There was very little wait time as this was a simple inspection. So far so good with my vehicle experience and staff of West Broad VW/Audi.

trekkie507

May 2, 2012

Have previously owned Lexus and BMW autos and this Audi dealer is better on all levels of service and employee attitude - love these guys. The service department reps are extremely attentive and helpful. They make it very clear that they appreciate my business and they take very good care of my A8L. In fact, the main reason I will likely purchase another Audi is the dealership's outstanding service rep employees.

swkendall3159

May 1, 2012

I currently own 2 Audi's. The service deparment has always gone out of there way to make sure that I am taken care of. They have been very fair price wise and timely. I am currently looking to trade one of my cars in on a new one. I have worked with Matt who is also knowledgable and fair. Thanks all keep up the good work!

a9mp11

Apr 30, 2012

Let me begin by saying I did not buy my 2005 S4 at West Broad Audi. However, I live in Richmond and this service location is simply more convenient for me. I have had it serviced exclusively here since it was new and have always been treated in a first class fashion. Other than a broken window regulator, the vehicle has required nothing beyond routine maintenance. On the window regulator, it malfuctioned less than 30 days out of warranty. Jay went to bat for me with Audi and got the replacement covered under warranty. This is indicative of the kind of customer service they provide. I have owned other high-end German cars in the past, so I was prepared for the high cost of maintenance in general. Having gone in with my "eyes wide open", I cannot/will not complain about that. I believe they have been fair and honest with me, and things have gotten fixed right, the first time. I appreciate how they value my time. Sincerely, MP

mbc2020

Apr 30, 2012

The most outstanding experience we have had with a dealership, comparing with the Audi dealers I have dealt with in the past, starting from Laurel Audi of Westmont (IL), Mohegan Lake Audi (NY) and Danbury Audi (CT) since early 90's. The entire WBA team is friendly, very professional, and has an excellent service department. Since we have purchased the Q7 from them, we moved to Southern MD and I still drive about 110 miles to get to them for services, even though there are 3 Audi dealers with in 50 to 60 mile radius. I have to say that, I was given loaner cars when my A6 was being serviced over there many times, even before a purchase was made from them. I had past experience of not getting the loaner car from a dealer, if the car wasn't purchased from that dealership. I wish this dealership was located in MD, as I wouldn't go anywhere else. The next purchase will be definitely from WBA, based on the excellent service provided by Ashley Blunt.

adrink

Apr 29, 2012

I brought my VW in 2009. From the beginning this dealership as been amazing. Each time I come in the service department remembers my name (even without an appointment). Wanda, Mark, Donald, Vince all have been great! They do everything possible to make my visit painless. Just recently I had noticed something wrong with my car. I took the car to the dealership without an appointment and they took the car and did everything possible to help. Best part too is that I wasn't charged and they even took the time to wash my car and hand dry it. The staff is friendly, the work is high quality, and I love my VW! I also want to make note that my sales person, Scot was friendly and when he sees me waiting in service brings popcorn and makes sure I'm being taken care of.

towhitefish

Apr 29, 2012

I'm on my 3rd vehicle purchased from West Broad VW/Audi. While the people in the Sales end have been excellent, especially Mr. Ashley Blunt, the consistent, dependable person I count on throughout is and has been Brad Reichwein. Brad helps me withmaintenance, and learning and getting the most from my vehicle. He is always there on the phone or in person to answer any and all questions regarding operating systems and functions. He's the best in professionalism and expertise when it comes to autos.Truly he makes owning Audi a pleasure.Adair Wheat

MJHourigan

Apr 28, 2012

I have owned multiple Audi's from this dealership and I have been completely satisfied with every experience. Brad Reichwein is a very attentive and knowledgeable service representative.

swainwright

Apr 28, 2012

I purchased my vehicle from WBA and have taken it back to them for all scheduled services. My experiences have been good on both the sales and service side. When an issue does arise, they always go the extra mile to communicate and address the problem to my satisfaction. They have also proactively handled recalls and even my state inspection which I had not realized was up for renewa recently. All and all, a great bunch of folks to work with - in particular Brad, Jay and Mike in the service department.

bczljenkins

Apr 27, 2012

Used Service Xpress for $90,000 service. Car was seen right away - work was done in 30 minutes. Additional items that needed addressing were addressed immediately. Friendly, knowledgeable service manager.

fxygal14

Apr 27, 2012

I've been using West Broad Audi and working with Brad for the past 2 years. I have found him to always be fair, give me honest advice, and to be extra helpful. When I'm unsure of a 'recommended' service he's always let me know if it was something that could wait or that I should get immediately for my vehicle.I would strongly recommend working with him or any of his group at this dealership. They're all friendly and provide great service. Plus, you'll never have to wait long before your vehicle's ready!If you want great service, fair pricing, and friendly people, go to W. Broad Audi/VW!

tuckerc1942

Apr 27, 2012

Why would I recommend West Broad Audi service? Very simple! They know what they are doing and the give a damn! No unnecessary work is done or recommended. The guys are proactive about your car and its care. I have always said that you can buy a car anywhere, but you go where the service is excellent. I know of car owners from Northern Virginia and the beach area who come to West Broad Audi.

1A4forme

Apr 26, 2012

I have been dealing with Brad for years with a couple of my Audi's. He really has gone above and beyond to help me out. I was having a problem finding a day to bring my car in for service and Brad came to my house since I was on his way to work and picked up my car and drove it to work for service! Then on his way home he brought my car back. I know that is out of the ordinary and beyond what is expected. He has always gone out of his way to help. He is the type of employee you would want working for you and he is one of the reasons that I chose to purchase another Audi. Thank you West Broad Audi and thank you Brad.

andreashodge63

Apr 26, 2012

Service department was very informative and pleasant to work with in getting my vehicle serviced. It was a pleasure doing business with your service department.

Charles W. Gigante

Apr 26, 2012

I have been extremely pleased at the excellent service at W.Broad Audi. Jay has been extremely accommodating in every aspect you'd want to find in service. Including scheduling me in on a timely basic, double checking work to be sure everything was taken care of, keeping records of services needed oil change tire rotation etc and notifying me, always making sure my car is cleaned when ever I bring it in for service, carefully answering all in questions in ways I can understand. I feel that every time I take my car in for service I truly get the red carpet treatment and would recommend and have recommended w.Broad Audi to friends and family. I never thought Im say that taking my car in for repairs or service would be a pleasant experience but W. Broad Audi has made it so!! Thank you West Broad Audi Charles W. Gigante

cvivelo

Apr 26, 2012

The reason why I have given West Broad VW/Audi such accolades is because of Stanley McKay. Stanley has given me unprecedented service for over a decade. He is curtious, knowledgeable and provides excellent customer service. I have recommended Stanley to family members and friends!

Dan Bogosh

Apr 26, 2012

I have been an Audi owner for 18 years and that covers 5 different Audi dealerships and service departments. My current Audi has 128,000 miles on it. I have had it since it was almost new (24,000 miles). It has been serviced at three different Audi dealerships and I have noticed that the level of service you get depends on whether you bought the car from that dealership.That is not the case with West Broad Audi. They have been taking care of my A4 like I bought that car from them. I get honest appraisal of work, fair pricing and the comfort of knowing my car will be well taken car of. They always work around my schedule, always have a loaner for me and have a wonderful waiting room complete with wifi, coffee and donuts.I have shopped around and think this is the best Audi option for service in the city of Richmond.

knattrass

Apr 26, 2012

Excellent attention to detail. Overall service experiences is quite positive. Vehicle is always returned clean with no unexpected surprises...delivered on-time with work completed as promised.

sgree74516

Apr 26, 2012

Brad, has always taken care of my car since i purchased it over 4 years ago. Can call at anytime get an appointment ASAP. I can even call and just ask a question and he will be helpful.

srowlett

Apr 26, 2012

The service reps who assist me when I bring my car in for service are very professional and are very conscientous of my needs. I appreciate their work.

vsitgraves

Apr 26, 2012

As always the customer service was outstanding. There was absolutely no waiting time, and I've neve been disappointed with making the choice to change service locations. I live in Hampton, VA and work here in Richmond and have no problem staying overnight in the area just to have my VW serviced by West Broad. Jeanna and Vince know that I take very good care of my automobile and they always do what ever is necessary to see that both I and "Baby" the V Dub are well taken care of.Thanks so much, I love doing business here and wouldn't change a thing; except maybe adding one of those New VW's...to my list of assets! :-)

Billybinion

Apr 25, 2012

Took my 2011 Q5 in for 15000 mike service. Very customer oriented. Worked me in to their schedule next day. Brad took care of me.

brokebux

Apr 25, 2012

I have been utilizing this dealership since 2008. The Sales Staff, namely Mike Fetty has been very helpful and my family and I have purchased 2 Audi's and 1 VW from them.However, You only deal with the sales staff at the point of sale, I wish to talk about the most important aspect of car ownership, and that is maintenance/services.About every 3-4 months or so, for the last four years it has been my pleasure to have my 2007 Audi A4 or 2011 Q5 Serviced at this dealership with the "Audi-care plan" which includes a loaner car. Mr. Brad Reichwein is the consummate professional, always taking the extra time to ensure that my drop off is well documented, any of my concerns are quickly addressed, and the car is always returned when promised. For Example, one time the A4 had a recall on an engine part and the dash board fan switch was inop. Brad ensured that the parts were "overnighted" and I kept the loaner car for one extra day with no issues. My Wife and I plan on buying our "dream" cars from this dealership (S-5 and A-8) mostly due to the fact that we know they will be well maintained by Brad and the "Tech team" at West Broad Audi

eckert12

Apr 25, 2012

excellent customer service... willing to go the extra yard... very responsive to emergency requirements ( e.g. replace a blown tire)...no surprises... no stress... operation is clean and organized...

george Field

Apr 25, 2012

It has been my pleasure to deal with West Broad Audi since I purchased my used A-4 from them 3 years ago. I have found both services managers Jay Mitchell and Brad Reichwein to be friendly, courteous and professional. This extends to the mechanics there that I have dealt with, especially Brock Kelly,whose maintenance diagnosis, repairs and advise have been "spot on." Since I have to drive 1.5 hours and wait while my car is being servised I have found that this culture extends to the entire dearership which is both spotless and welcoming. I highly recommend West Broad Audi, and I will continue to deal with them.George A Field

JillBP

Apr 25, 2012

This dealership has always been very professional and easy to work with. When it comes to Service, Brad Reichwein is always Helpful and has a great deal of product knowledge. I highly recommend this dealership, West Broad VW/Audi.

jillcmcauliffe

Apr 25, 2012

Brad and his team are wonderful to deal with. Before working with Brad I went to non-dealership service centers but had a bad experience and decided to one time use Audi service...and I have never looked back. In fact Brad is the sole reason I chose to buy another Audi as I knew my car would always be taken care of and the price would be fair. Fair is my big thing and that coupled with Brad's friendly demanor and get it done work ethic, I will be a customer of his for life!

jturf83

Apr 25, 2012

Have never had a bad experience in the 7 years I have been using them for service. Have not purchased a vehicle here, but the sales manager Brent has always been very accommodating and helpful when I have been looking.

Maudino

Apr 25, 2012

The guys in the service department of west broad Audi rock! No matter the task, whether it's something simple as a tail light out or as complex as an unfortunate road fender bender, these guys always know how to make you feel assured that the dealership would take good care of your needs. As a woman.. It always makes it better for me as a luxury car owner, knowing that these guys were a phone call away if I needed anything. Best service experience ever!!

mikelaing

Apr 25, 2012

Have owned 2 cars from this dealership. Service personnel recognize me as a customer and have always accomodated my personal schedule for both service and a loaner. Thoroughly answered questions, and have been proactive in service observations and recommendations. Overall service experience mirrors the "higher-end" image of an Audi - from a more relaxed and refined sales and service area to the lack of the typical "sales" pressure attitude.Pricing is what it is - its an Audi-so I can't really comment knowledgably on pricing.

MrsTijuana

Apr 25, 2012

West Broad VW/Audi is top-notch when it comes to automobile service, parts, customer service, and professionalism. I would recommend them to anyone because they are very knowledgeable, pleasant, and convenient. These comments apply to everyone encountered at the dealership, i.e., the receptionist, service representatives, mechanics, and Enterprise Rental representatives, especially JC.

perepaton

Apr 25, 2012

West Broad VW/Audi has a fantastic service, parts, customer service, and professionalism. I have been customer for the last 4 years and has been always an outstanding service.PPM

pj.valentine68

Apr 25, 2012

Jay and Brad at the West Broad AUDI dealership service department have provided me with the utmost customer service of any other car dealership that I have encountered. They are very polite, sincere and professional with their work and are very thorough, as well.

RobinA4

Apr 25, 2012

West Broad Audi is both a great sales dealer and a superb service dealer. When I purchase my 2009 A4 from them it was the first new car purchase in over 25 years since I usually buy used from owners. Having worked in the car industry myself I was very pleased to see how clients were treated during the purchase experience, and found them very helpful in finding me the specific model appointed the way I requested.Ever since then they have been servicing my car and I have found them to be informative in discussing things that needed to be addressed, helpful in letting me know what could be done to obtain the performance level I desired, and overall just friendly as people to interact with as service proviers. They alwways alert me to anything that needs to be addressed that I may not have mentioned and they let me know the minute my car is ready for pickup. As someone that finds far too little real customer service in most businesses today I am completely satisfied with their support and have recommended them to others or severatl occassions.

ryerly

Apr 25, 2012

West Broad service dept is excellent. My S4 is 5+ years old w/ 90,000 miles and it drives better than the day I drove it off the lot. Brad Reichwein and crew make it easy to schedule appointments, insure the appropriate service is performed and take the time to explain what is being done and why. As a nice touch my car is usually washed and ready ahead of time. Overall the service area personnel are competent, friendly and easy to deal with.

sanderson1954

Apr 25, 2012

Brad Reichwein and his service team are always outstanding with service,accuracy,follow through and pofessionalism,very much noticed and appreciated.I will continue to utilize this team for all the service needs, and if i purchase a new vehicle, will but it fromthis dealership.

tammyglow

Apr 25, 2012

Overall experience is always pleasant. People are friendly and easy to reach by phone. I like that I'm dealing with the same people each time I'm visit for service. They always accomodate my schedule and give me accurate information about my service. The waiting area is comfortable with TV, coffee, snacks, nice seating and clean restrooms. No problems using my laptop while I wait.

Troy Arnold

Apr 25, 2012

Generally a top-notch service experience at West broad Audi. Friendly, courteous, knowledgable staff. My car gets fixed right the first time, with the right parts, and an explanation is given about the repair. The car is washed and cleaned in and out. Loaners are usually available when requested.Service Advisor Brad Reichwein is extremely knowledgable and helpful, and has gone beyond the call of duty when helping me purchase pre-owned Audis in the past, in addition to helping me maintain my current cars. I have recommended him to more than a few friends and will continue to do so. Jay has been helpful as well.

antonelliml

Apr 24, 2012

I've been a regular customer of West Broad Audi for over 3 years. Each visit has been a pleasant experience, and I've always left feeling good about the service I received. Brad and Jay are honest and genuine, always advising me on what's best for my Audi and not what will have the highest cost. I've always appreciated their candor and have tremendous respect for them. I've enjoyed working with Brad and Jay so much that I even stopped by the dealership during the holiday season, just to wish them happy holidays. Bottom line: great service, affordable, and trustworthy.

BettyLePage

Apr 24, 2012

The guys in service are very nice and accommodating. They do a great. Job! The car is always clean when I pick it back up? They call me if there is a problem that we were not aware of Nd take care of it. I co tinie to buy cars at West Broad Audi because I like their service!

bpetrott

Apr 24, 2012

Great service staff!!! Jay and his team know me well as a customer and always very friendly when providing service. They are very knowledgeable about their product and clear when explaining different options. I will be an Audi person for life.

CJP

Apr 24, 2012

Excellent service starting with a friendly greeting and a thorough review of expected work to be done. Service is completed in a timely manor and the waiting area is clean and comfortable.

Crgibbons

Apr 24, 2012

This dealership provides the Best customer service that I have ever received at a dealership. They are very professional and honest, as well as efficient.

dawg69

Apr 24, 2012

Both Jay and Brad are very knowlegable about the Audi product and always very courteous upon servicing my vehicle. Always greet you by name and have service completed in a timely manner.Whenever I call in with a question about my A8, they are ready to help my concern. Would highly recommend the Audi product and the great service and personel at the dealership.

jgrimsley

Apr 24, 2012

The Audi side of this dealership is fantastic. I purchased my Audi from Audi of Alexandria and was not happy with the level of service I received after purchase. I visited West Broad for service on a business trip and was so happy with the dealership that I began to have all service done there even though I lived in DC. I have always been happy with the quality of the work and the pricing has been fair. I would absolutely recommend this dealership for Audi and I will buy my next Audi here. I would not recommend this dealership for VW. I have had constant problems with the VW side of this dealership. In recent visits the VW team has tried to improve, but they have still returned my car to me with defective/broken equipment and this team simply does not give me confidence or inspire the same feelings of good-will as the members of the Audi team.

jhpalmen

Apr 24, 2012

A quick note to recognize a valuable asset to the West Broad Audi team. each time I have visited the dealership for service, Brad Reichwein has gone above and beyond to ensure I have a great experience. He is very knowledgeable and thorough and he always leaves me with a feeling of importance and value for patronizing your dealership. Brad is a great part of why I will consider buying an Audi again. Thank you Brad for making me feel special! John Palmen

Lhanks5

Apr 24, 2012

I bought my second Used Audi from West Broad VW/Audi and have had the most wonderful experience the 7 years I have been going there!!!! My husband also loves dealing with them, and he is really critical:) The customer service is truly awesome!!! In this day in time there isn't a whole lot of customer service left.... These guys know how to treat their customers!!!!!!! We always get a appointment, they are always honest and truthful about the needs of the car & the costs, which is what I am always concerned with! On several occasions they have supplied us with a car to drive if my car will take all day, which is an awesome benefit! They ALWAYS wash and have my car looking like new when it Is done with the service! I truly have said I will only own an Audi because we are so well taken care of at West Broad Audi!!!!!Sincerely,Leann Gray

lvemesmchclt

Apr 24, 2012

I take my Audi A8 into this dealer to have it serviced everytime. They are always accomidating when it comes to loaners and the customer service is exceptional! I DON'T feel like I'm being scammed or like they are trying to pull the wool over my eyes when it comes to service. I would definitely recommend this dealership for servicing needs.

mcsearson

Apr 24, 2012

The sales and service team at this dealership have always been extremely helpful, professional, and responsive when dealing with my car. I would highly recommend them to anyone.

mdumville

Apr 24, 2012

I purchased my first Audi A-6 in 2007 and recently purchased a 2012 A-6, both from West Broad VW/Audi. I have used West Broad VW/Audi for all the service and repairs on both vehicles. Without doubt West Broad VW/Audi has provided the best service experience I have had in 35+ years of owning motor vehicles. My primary service representative, Brad Reichwein, is great - always responsive, helpful, thorough and courteous. The other service representatives, such as Jay, are likewise top notch in my experience. I like the fact I am provided information about possible service items to consider in addition to the reasons I bring my vehicle in for service, but am never pushed to get something I don't need. Fortunately, because of the high quality of the Audis I have owned, my visits to the dealership almost always involve routine service. The vehicle is always ready when promised and a loaner car is always made available. In sum, it's a pleasure to deal with the Audi service department at West Broad VW/Audi.

mmcg973

Apr 24, 2012

The staff at West Broad Audi is so friendly, knowledgeable, and helpful. They really go out of their way to make their clients happy, from fitting in a last minute service appointment to making sure I have a loaner car to drive. I have purchased two cars from West Broad Audi, my Mom has gotten her last 2 cars from there, and my sister has purchased her car from West Broad Audi. We all get work done on our cars exclusively at the dealership. I can always trust the service department to tell me what work needs to be done, versus add ons that are not essential. I also cannot say enough positive things about the sales team. Specifically Ashley Blunt. He is an expert on all Audi models, has a friendly out going personality, and is definitely NOT a pushy sales person. I highly recommend the team at West Broad Audi to anyone who wants to work with honest, friendly, helpful people.

rrkadams

Apr 24, 2012

It is great to have a garage that knows your name and your car even when you only visit a few times per year. The prices are unfortunately high, but I'm willing to pay a bit extra for the reliable service and loaner cars.

rrobey

Apr 24, 2012

I became familiar with West Broad Audi when the owner of my company purchased the A3 I am driving. I live and work in Northern Virginia and have had less than stellar experiences with the local Audi dealerships. The sales and service people at West Broad have been more than helpful and some of the most service oriented people I have had the pleasure to deal with. I am the service Manager at very service oriented company and I feel excellent service is mostly a thing of the past. I am pleased to say that Brad Reichwein has provided me with such excellent service that I travel over an hour and a half to get my car serviced every time it needs it and has renewed my faith that ther is still a company that values excellent customer service.

sedloe

Apr 24, 2012

Our Q7 is our first purchase with Audi and our experience with the dealer and the technicians has been the BEST we have ever had.Our technician Brad is always personable, and very detailed with the service of our vehicle. One evening on my way to pick our vehicle I was delayed in traffic due to an accident. Brad waited patiently for me to get to the dealership. My husband and I are loyal customers, because of this type of Service!

tecwrtr

Apr 24, 2012

I've worked with Brad (one of the service managers) for almost 10 years. He is amazing, and his is one of the biggest reasons that I continue to buy Audis. He is kind, helpful, professional and thorough. The service technicians are fantastic and detail-oriented. They will fix anything - down to the tiniest little rattle. I'm very picky, and they know that, they understand that, and they work hard to make everything perfect for me! I can't recommend Brad and the service techs at West Broad Audi highly enough.

vitekkloc

Apr 24, 2012

Brad and the entire staff are fantastic to work with. Yes...Audi parts get quite outrageous in pricing...but you should know that prior to purchasing one.Thank you!

amassie

Apr 23, 2012

The customer service here is the excellent, always helpful. I will continue to service and buy an Audi as long as this service is around.

bwatts

Apr 23, 2012

Due to the incredible level of service and responsiveness that I consistently receive from Brad (and Jay), I have bought or leased multiple vehicles from dealership and plan to continue to do so. I would also highly recommend the dealership to a prospective buyer specifically due to the service provided by Brad (and Jay). Brad is professional, genuine and a concise communicator of expectations . . . and the Audi service team then delivers on those expectations. They are a model for customer service, regardless of the industry.

Chipdollins

Apr 23, 2012

I've purchased 3 Audis from West Broad Audi. Ashley Blunt has sold me all 3 and he's a thorough professional. Likewise, when I need service, I can always count on Brad Reichwein for top notch customer service.

JEWartella

Apr 23, 2012

Brad came highly recommended, as he coordinated work on my sister's car from it's initial acquisition until it had aged (quite gracefully with Brad's help) and she ended up taking a job out of state. Although I had often heard her praise of Brad many times over the years, his assistance with my vehicle definitely exceeded my expectations. I found him to be exceptionally knowledgeable of the unique aspects of my car, attentive to all my concerns and was truly impressed in how quickly he had me back in my beloved Q5 without any disruption to my demanding job. I would imagine the other service team members at West Broad Audi are also exceptional service providers, but given Brad's pleasant, personable, and professional approach to working with my vehicle, I'll be demanding to speak to him every time.

Jim1Wo

Apr 23, 2012

I have owned several Audi vehicles over the years and have always had terrific care from the service department at West Broad Audi. Brad Reichwein (service manager) and Brock (mechanic) always go above and beyond to make sure the quality of work is at the highest level while providing tremendous customer care. Time and time again, the experience there exceeds expectations. Brent (sales mgr) and Ashley in sales also do a great job respecting and caring for their customers. Other dealers should definitely take note.

John JR

Apr 23, 2012

Brad is the reason that my household drives two (2) AudisHe is always prompt and professional and never says NOWhen ever we have a problem he is always there. Heck He even came to our home once, (after hours) when we locked our keys inside the carHE IS THE BEST

longwood2001

Apr 23, 2012

I always enjoy visiting West Broad Audi. The staff are very personable and care about your service needs. I even don't mind waiting for my vehicle because the environment is so nice. Brad, Jay and Linda are the best! This is one of the best dealerships and service departments in town.

nelsondawson

Apr 23, 2012

I have been coming to this Audi dealership for (10) years, and am very picky about how my S6 drives. Brad (service advisor) & Bob (Mechanic) have always been responsive in getting it right the first time, and when a follow is necessary, getting right then as well. I would recommend them to anyone.

philcohen

Apr 23, 2012

By far the best customer service! Jay Mitchell is the reason for switching from BMW to Audi. The team at West Broad Audi rocks! Always friendly and knowledgable.

smoncol

Apr 23, 2012

Brad R. immediately accepts our car for service and solves any problem without hesitation. He will call with any possible problems and allow us options. I would highly recommend service at this Audi for its friendliness and high level of expertise. Our sales person, Ashley B., is without hesitation always "on top of his game". He is assiduous with his work and quite friendly.

smorse

Apr 23, 2012

This is my second Audi from West Broad Audi. One of my relatives is driving the first one. both are serviced at West Broad Audi. I love my Audis not just for the German engineering and attention to detail but just as much for the exemplary service of Brad Reichwein. Mr. Reichwein is a knowledgeable professional and I depend on him to ensure that my vehicle is in top condition. No vehicle, no matter how well built, is worth the price if you cannot get it properly serviced. As long as Mr. Reichwein is handling my Audi service, I do not have to worry. P.S. My relative has Brad looking out for her car and feels the same way about the service.

tm29507

Apr 23, 2012

I had an unexpected service visit. My emergency light came on alerting me to an under inflated tire. I had run over a nail. I called the dealership and Jay had me come in right away. The tire had to be replaced. It only took an hour before I was on the road again with a new tire. Jay was very courteous and delivered prompt service. I have only had my Audi a few months and so far have been very impressed with the sales and service departments.

1977DanC

Apr 7, 2012

Recently bought a used car that was a Certified Used Audi. Well turns out the car was wrecked. How does a wrecked car become certified? A corrupt and information with holding dealer or a dealer who can not follow paper trail or use car fax?Either one is a concern. This dealer has lost Audi brand loyality with me and I would not recommend - GO TO FLOW IN CHARLOTTESVILLE.

Sublime Andrew

Feb 17, 2012

In under three weeks and less than 2000 miles the 2004 Ford Ranger they had sold me was sitting dead on the side of 64. When I went back today and told them what had happened (hoping they would help me out) they said "sorry you bought it as is". I will NEVER do business with them again and would strongly recomend you do not either. Thank you, Andrew Reilly

jaydawi

Feb 14, 2012

The dealership was very patient as our company sorted out the paperwork. They held the negotiated pricing throughout. I got the car I wanted with minimal hassle.

Bove

Feb 13, 2012

The process was smooth and Russell took the time to make sure all my questions were answered, and I was comfortable. The car was not In stock but he put in the effort to get the model I wanted and on budget. I visited another VW dealer before West Broad and they didn't seem to want to help. Russell and the West Broad team got the job done. I received a call from the other dealer, but well after I had completed the deal with West Broad. If the service department is as good as the sales, I'll buy another in a couple years.

chicagodrbjd

Feb 9, 2012

I was in need for a leased company automobile and Jon spent alot of time with me making sure that I received the service and requirements in order to get approval from my company on this lease. Within the constraints provided to us, Jon managed to find a very good package that fit just about all of our needs. He was very patient and understanding since our process was new and took longer than anticipated. We appreciate all the hard work and extra time Jon spent with us to secure this order.

ericbastian

Feb 8, 2012

I was able to get the internet price when I arrived at the dealership. Financing was smooth and the dealership was comfortable. Employees weere friendly and helpful.

Rbcsoup

Feb 8, 2012

Russell was most congenial, candid and winsome in my purchasing experience. We looked at a variety of vehicles---new and used and together, we arrived at truly the best car for me. He went above and beyond his responsibilities---I lost/mislaid some personal property at one point, at the dealership, and he helped me locate it. He also helped me think through the sale of my prior vehicle. He is an asset to West Broad Audi.

gleeraj

Feb 7, 2012

I had purchased luxury vehicles in 3 different continents ( UK, India and US),and By far this is the my best experience ever. Just dropped in one day to check out the car without even strongly considering to buy. We were so impressed with the Brandon (manager), we placed the order right away. We waited far more than the usual delivery times, but never felt the pain having to wait so long (delays in Germany with manufacturing). The West Broad Audi are a phenomenal team and they care a great deal about customer satisfaction. they respond promptly to the calls and try to work with the customer to give them the best deal on price and finanace as well. Finance Manager Bill, is super nice and gives all the options with genuine advice.The turn around for delivery was super fast (under 30 min) & sper smooth. Best part was , the vehicle was puchased in both myself and my wife`s name, and did nt needed my wife to come to the dealership at all. I highly recommend the dealer if you are planning a new VW/ Audi purchase anywhere in the Richmond / Charlottesville area.

melvath

Feb 7, 2012

We were in the unusual predicament of having to buy a car for our daughter who is in college in Texas. After talking to 6 dealerships in Richmond and in Texas I finally spoke to James Anderson at the Page VW store. He was the first person to talk to me with any sense on how to make this transaction happen successfully. It was such a great experience with so much support from James and Frank that we ended up getting 2 cars last week from them! They are quite a team. They are willing to help with any request (no matter how unusual) and have really gone out of their way to make us feel confident about our decision to get 2 cars from your store.

rachelpetock

Jan 30, 2012

Russ did a great job helping me pick out the perfect car for me. He was very thorough and had great knowledge of all the products. I know that he went above and beyond to ensure I had a great experience.

MUDTOAD

Jan 27, 2012

I live 90 minutes from the dealership. Iphoned Brandon, told him the car I wanted, equipment, and the price I was willing to pay. We reached an agreement, and while in Richmond on other business, we stopped by to meet him in person,and were impressed by him, the dealership, and other personnel we came in contact with. I told him to e-mail the contract,we had a deal, and the Avant was ordered from Ingolstadt since nothing was available within a reasonable radius. The car arrived earlier than projected ( a pleasant surprise ). I told Brandon I wanted no more than a 30 minute turnaround for delivery and was eschewing any dealer add-on options. He met the criteria and I had a refreshingly smooth delivery, especially compared to other recent experiences. Quite candidly, you have a very nice, affable, competent, and knowledgeable sales consultant in Brandon Crenshaw. I foresee calling him in 24-30 months to discuss an Avant A6, as long as I keep liking my A4, which is a wonderful vehicle. I appreciate the willingness of all involved to "cut to the chase", and simplify the process for this old(74) sales and marketing warrior.

johnny2k5

Jan 24, 2012

Our sales experience at West Broad Volkswagen was outstanding, primarily due to our sales rep, "James Anderson." His professionalism and knowledge of the inventory line was far superior from any other dealership around town. His expertise and experience with sales, helped guide us into choosing the right vehicles without any added pressure of buying right away. Also, their excellent level of customer service from beginning to end was a major plus in our buying decision. I would like to give credit to James, his Sales Managers "Frank & Bobby" and Finance Manager "Bill", who made it very easy for us to close the deal, which is why we ended up purchasing two vehicles from them. I highly recommend purchasing from West Broad Volkswagen due to their staff and service.

mpax

Jan 24, 2012

My wife and I recently purchased a used Audi A4. Mr. Thomas went above and beyond to secure us the lowest interest rate possible with our challenged credit. He was up-front and honest about our low score. We contracted at 10.99 as a worse case scenario and the next day true to his word he called us and cut the rate in half! WOW! Thank you! You don't find many in the car business this honest. Our salesman was very friendly as well and knew his product inside and out. Most of all they were respectful of our time.

sumyers

Jan 24, 2012

This is the second car that I have purchased from Broad Audi/VW The people have been very professional and pleasant. James has been an absolute delightful salesperson. The service department personnel have also been very user friendly. I've recommended Broad Audi to my friends who have nothing but positive comments.

xaz425

Jan 24, 2012

Jon was very pleasant to work with and patient with us as we changed our mind a few different times on which car would work best. He was very knowledgeable about each car we looked at and did not push us to make a decision.Our time at the dealership was longer than we had planned, however, he made us feel very comfortable and regularly checked on us to make sure we were doing ok.I would definitely purchase another car from Jon and West Broad Audi. While I was not able to get a lower price on the car we purchased, I am appreciative of my new key chain and A5 cup.Brad in service is also great to deal with and he is another reason why we shop at West Broad Audi. He always has a positive attitude and treats us with respect. He values us as a customer and takes very good care of our car!Thank you for the great experience.

MikeTT

Jan 21, 2012

"Deceptive" is one word striking out when I think of this dealership. This past week, my wife and I came to trade in our car, agreed with Michael Fetty for the price difference of $7500. Bobby Choi came in and said in order for us to get the 1,9% preferred rate (Passat 2012) with Volkswagen, we had to put down $2500. We disagreed, but after a day thinking it over we agreed and came to sign the deal. But the paper wrote the car price was $26K instead of the $24,5K that we agreed. The finance manager, Bill Thomas, said it was the $1500 "buy down" that he had to pay to the creditor in order for him to offer us 1,9% interest rate. None of this was ever said to us, both my wife and me, beforehand. Very deceptively, Bill talked about low payment, not much more than what we were paying for the Jetta 2011 which we traded in, etc. But he knew or must have known, that the payment was low only because we paid $2500, effectively lower the loan by more than 10%, not because of his addition of $1500 illegally to it. Then he said, he heard Bobby Choi talked about "buydown" also. My wife and I could not be 100% positive he did or did not use the word "buydown", but we were positive he did not mention the EXTRA $1500 on top of the car price. Bill declined to answer if he heard of the $1500 extra. In all, I think Michael Fetty, Bobby Choi, and Bill Thomas were equally guilty of this grand deception, which I think they use to cheat most other car buyers. They wanted to create a situation "too late to change anything", with keys and tags already swapped, etc. In fact, upon our entering the dealership for the 3rd and last time, Michael Fetty took our keys right away and went to swap tags. Bill made it as if the $1500 extra had been an absolute requirement, necessity, in order to get 1,9% financing from Volkswagen. Today I am going to contact Volkswagen about it, and will go to the BBB. This trio must have cheated thousands and thousands of dollars from too many buyers. And my protest to different levels of authorities will concentrate on these three people, not of other ones at West Broad VW, and not of the dealership, or Page Auto group itself. I think Page Auto Group would never tolerate such action, and this surely is never in their policy, or in training manual. I stand behind all the facts in this matter.

2012Audi

Jan 20, 2012

Brad has the most arrogant attitude. He speaks as if he is the only person in the world who knows everything and thinks like we are at his mercy. Most frustating attitude; He is arrognat on the phone and is never polite. The first thing we hear from him when we give the car for service is "your tires need to be rotated and wheel balanced" and they charge $$$ for the same useless/unnecessary work. Not at all courteous. I will never go back to him/West Broad Audi.

mbearov

Jan 17, 2012

There were some taxing issues from Audi in Germany that delayed my car nearly 8 months from the time I ordered it. It was enormously frustrating. Matt and his sales manager Brenton went above and beyond to make my experience a good one. I love my car!!

bharathregula

Jan 16, 2012

West broad audi dealership provided a very customer friendly experience explaining everything about Audi since I am new to luxury car segment. Have given full freedom during test drive. Matt spence from this dealership was very friendly and he answered every question of mine and was available on email which enabled me to communicate with him at my convenience.

rupenamin

Jan 5, 2012

Ordered a Audi S4 with Matt Spence at West Broad Audi and he made the experience truly unique. Matt was responsive to my questions during the ordering process and did a good job keeping me up to date as far as delivery date.The entire staff, including financing staff and managers were eager to help whenever necessary and quite efficient when it came time to pick up the car.The car thus far is outperforming any of my expectations.I would recommend this agent and dealer to anyone seriously considering an Audi.

A6-Owner

Dec 30, 2011

Light for a TPMS malfunction came on. It took 5 trips and nearly $1,000 to fix. They originally (mis)diagnosed it as a bad sensor, and swapped the one for the spare ($98 to diagnose; $50 to fix). The light came back on later that day. Then they said we had to replace all sensors ($600). We agreed, but the light came back on again later that day. Then they decided it was the antenna ($500, but they'd let me have it for $250). Every time I came back they wanted to charge me more, and they could never tell me the total cost to actually resolve the problem. Everyone knows that dealers charge more, but the expectation is that they have the tools and expertise to correctly diagnose a problem. My local repair shop could change out parts until they find the bad one -- at much lower cost. I felt ripped off. They showed little interest in customer service. I found Mike to be rude and condescending. They seem to view this department as more of a profit center than a service center.

SedonaMick

Dec 12, 2011

Fabulous customer service and attention to our needs with our Tiguan purchase! No pressure, very at ease compared to other dealerships. Could not be happier, a great bunch of guys that made the deal happen for us. Love the vehicle! I'll be a Volkswagen guy for life.

AB055

Nov 4, 2011

Simply put: DO NOT GET YOUR AUDI SERVICED HERE. Their service department can handle Volkswagens, but they don't know the first thing about Audis.I took my car in at 15,000 miles for service and to see about fixing a mechanical fault with the convertible top not locking in place when I closed it. While it was in they called to tell me that they couldn't find the problem, but that I needed my tires balanced and rotated. I had hit a couple of potholes hard, so I took them at their word. When I got it back, the first thing I noticed was that they had left my rear-window defroster on, something my last dealership told me was a no-no (it burns out the defroster if you leave it on). The next thing I noticed was that it didn't handle as well as it had before I got the "Alignment". I then checked the tire pressure to find all four of my tires over-inflated. Furthermore, when I checked the oil, it was over-filled. That was just the regular service.When I finally put the top down and put it back up, it locked in place, but the passenger side window would not stay up (a safety feature, if the window hits something too soon, it automatically goes back down). There wasn't anything for it to hit but my top, which means that while they found a way to get it to lock, they didn't solve the underlying issue and returned it to me in that condition.Frustrated, I hadn't planned on going back, but I received a card in the mail from Audi USA with the $100.00 off coupon and very clearly labelled and pictured on the card the "Complementary Tire Tote-bags with any purchase", and they listed West Broad as the place to go get them.Foolishly I went back. (All they're doing is changing out the tires, how can they screw that up?) The problem was, The parts guy I spoke to didn't know what I was talking about when I said winter tire package. He tried to sell me new tires, not the whole with-wheel package. When I explained it to him, I was quoted a price over the phone for the parts that was $400 more than what the Audi Website and the promotional card they sent me said. (The Tire Package was 2795 with $100 off, so it should have been $2695 plus tax and labor, Tim quoted me $3100 over the phone, with $55 for each bag). I went in with the card and coupon in hand and explained what I thought the card was trying to tell me. Tim said some bull about the offer being for something else (despite the tote-bags being clearly pictured and labelled as such). I didn't press the issue or ask to see his manager, but when I came back to pick up the car, I was told that "Two of the tires were put on backwards at the factory" and "They had to take them off and remount them", and when I looked at the bill, it was $3400.00. They apparently charged me for the labor to "fix the factory problem", and instead of the $55 that Tim had quoted me over the phone for my complementary bags, they charged me $98 a piece. Simply put: DO NOT USE THIS DEALERSHIP FOR SERVICE. If I can I will get their Audi Accreditation revoked.

vizcainoag

Oct 28, 2011

Poor experience. I recently took my 2004 A4 to West Broad Audi and was disappointed by the service I received. Brad Reichwein (service manager), Mark Parham (store GM), and technician Brock were every buyers worst nightmare. I took my Audi to West Broad Audi/ VW for a diagnostic. At the time I was working with an outside German car specialist that recommended I take the car to the dealership because he was having trouble pinpointing the issue regarding why my check engine light was on. Basically, I was told that every piece of work he had done was wrong, everything the dealership I purchased the vehicle from was wrong, and that I needed to fix everything they recommended before they could fully diagnose. At first I was so taken back that I told them I would need a little time to speak with these other parties before authorizing the work. After thinking about the conversation I had with Brad, I began to question all of the work they were claiming needed to be completed. It was odd to me how he used disclaimers such as this may fix your problem or it could be your injectors or vacuum but we cannot guarantee it. A few days later I called the service department to make an appointment to have my outside mechanic come by to understand the work they were saying needed to be done. I called on a Thursday to set up an appointment for Saturday 9am. Brad assured me that he would not be at work, but the technician Brock would be there to go over the car. Saturday morning came and I arrived for the appointment. The gentleman working the service lane that morning said, Brad and Brock are not working today. I remember when you called, as soon as Brad finished speaking with you I told him he was mistaken and Brock was not working today. I never got a phone call rectifying the mistake, Brad did not call Monday as they promised he would, and through my whole ordeal with the dealership no one ever apologized for the inconvenience. I was so angry by the missed appointment and the non- direct diagnosis that I decided to go to the store GM Mark Parham to try to get better results. Mark was undoubtedly the biggest let down at this dealership. He was in a rush to leave at 3:30 in the afternoon and was completely unprofessional. He did not shake my hand, show me any respect, or treat me like a customer. He told me his service department told me some things that could be wrong and I would pay the $100 diagnostic fee. Basically my diagnostic is a list of things that can cause a check engine light to come on and they would like to fix in a trial- and- error type of thing. All I wanted was a direct answer of what the problem was or someone to say if we try these things and we are wrong we are not going to keep charging you and keep playing around. Mark told me the $1600 was basically pocket change and that if I gave him $5000 right now he would guarantee his mechanics would fix my car, but the nearly $2000 they wanted without a straight answer of the problem was just my loss. (Money was not the object here, its throwing money away that I have a problem with.) In the end, I agreed to pay the diagnostic and depart, only to find somehow the Audi specialists managed to completely drain my battery since I dropped it off. I asked both men to be sure I get to complete the CSI survey, yet for some reason Brad tried to get me out of the door and not get my contact information. I of course made him enter my email address in the system and print out a copy of my contact information to make sure it doesnt get lost in the mail.Do not do business with this group, because unfortunately Brad Reichwein and Mark Parham are equally unprofessional and simply do not care about customer service.

gregallen

Sep 20, 2011

Do not use West Broad Audi for your Audi service provider. Absolutely terrible customer service! Brad Reichwein had the most arrogant, smug attitude I've ever experienced with a dealership's service representative! Paid for the 100K mile extended warrenty and had a diagnostic completed and was told that the tires had to be replaced. Brad charged me $30 to tell me the tires need to be replaced. Took the vehicle to an Audi dealer in Washington D.C. and was told that the tires were completely fine and that they have at least 20K more miles before we need to think about replacing them. Brad's arrogant attitude was so infuriating that we'll never use this dealership again. Oh, and the dealer in D.C. didn't charge us a penny to run a diagnostic on the vehicle and tell us nothing was wrong with it. West Broad Audi is terrible! Will never use again.

flamestar2k

Sep 2, 2011

Michael Fetty was great! He was able to answer all questions both through e-mail, phone, text, and in person. Even after having a minor issue with the vehicle, a few days later, Fetty was very helpful and made sure that Audi Service was aware and they took care of my vehicle right away.Overall, I have no complaints. I love my Audi A4 and I am very pleased with how I was treated and the service that I have received and will continue to receive in the future. West Broad Audi has earned a customer for life!

PiratesNC

Jun 24, 2011

I used the internet sales department to order a new S4. I'm from out of area, but was willing to go elsewhere for a good price. He was honest with me regarding the margin they have on my particular model (which is easy to verify given the information on the internet these days). He told me to make him a fair offer, which I did (better deal than the 6 other dealers I had contacted)....and one hour later he had my deposit. I appreciate him for treating me like an educated consumer. I would definitely do business with him in the future.

mstewar2

Feb 22, 2011

I had contacted Michael two days before our visit and told him specifics for our visit. Michael was very accommodating to our needs. My daughter and I did not get the run around as we experienced at another dealer a week prior. A couple of years back, we bought from this dealership for our younger daughter with very positive results. When I am in the market for a car, I will not hesitate to return to West Broad VW/Audi.

bob keeler

Jan 3, 2011

This review was written because it was requested. I am satisfied with the dealership from a sales perspective. Michael is a competent person and was very helpful. He answered all my detailed questions and is concerned regarding my satisfaction going forward.

walter.manley

Nov 25, 2010

I love my new Q5 and these guys were very patient in answering my questions and finding me the exact car I wanted, which is very difficult with a Q5. I spoke with other dealers and when I asked about a "deal", they would laugh and say, "Ever heard of the Mazda Miata phenomenon? Well, that's where we are: we can sell every car we get for more than MSRP. West Broad Audi simply offer me a percentage off list and lived up to it without any hassle. Great people, great car. I highly recommend both Audi and West Broad Audi. I have been a BMW 5/7-Car person since 1985, and I'm very impressed.

HunterGoodwin

Nov 12, 2010

I have dealt with Ashley Blunt for many years and several vehichles and have always received excellent service. Ashley is always knowledgeable and friendly. He's great to work with. Brad in the service department at West Broad Audi is very good as well. There have been many occassions when both have gone above and beyond to assist me.

AWynter

Nov 9, 2010

Mr. Fetty is an extremely knowledgeable and professional sales person. He was always very friendly and went out of his way to make sure everything was taken care of to the best of his ability. All questions and concerns were always addressed in a very timely and efficient manner. I would definitely recommend others to purchase from Mike Fetty at West Broad Audi.

donald6

Nov 9, 2010

My wife and I recently purchased our third Audi from West Broad Audi. Mr. Ashley Blunt was our sales associate on all three transactions. We have both purchased many vehicles over the last 30+ years and I can honestly say that working with Ashley has been an absolute pleasure. His product knowledge is second to none and we have never felt the least bit pressured to make a purchase. My guess is we will purchase another Audi at some point in the future and we have every intention of having Ashley assist us with the purchase. If you are considering the purchase of a new or used Audi, we highly suggest you contact Ashley for assistance. Don and Karen Mills

ai72off

Nov 4, 2010

I was looking at a TDI Golf. But Colin (the sales guy) showed me a GTI because he thought I would like it better. He was right. Most fun I've ever had driving - and I got it at a very good price.The entire experience was very enjoyable. There were none of the high pressure sales tactics. Colin was very up front and professional.

kaybee

May 13, 2010

I have never had a better shopping/buying experience with a car dealership. These gentlemen were respectful of my time and my budget. I received answers to all my questions prior to being asked to make a purchase. I look forward to a long and rewarding relationship with this dealer. I LOVE my AUDI Q5!

mjackson81

Mar 28, 2010

I lived in Richmond for over four years after purchasing my 2005 Jetta from West Broad VW. After receiving horrific service from both West Broad and Brown's VW, I eventually had to drive to either Lynchburg or Fredericksburg VW to have my car service.Experience at Brown's: I originally tried to purchase my 05 Jetta from Browns but the sales person overcharged me by a few thousand dollars. He claimed that he could not go down in price any further and that I would not be able to find the vehicle for the price that I wanted to pay. Well, I was able to purchase the car at West Broad for the price that I was willing to pay a few weeks thereafter. Since I lived on the Southside, I tried to have my car serviced at Brown's at least three times. On each occasion, the price that the dealership quoted was well above the market and/or surrounding competitor's price. My service representative was very impatient and non-customer service friendly. The only section of Brown's that is commendable is their parts department, which worked with me on numerous occasions to get the needed parts for my vehicle.Experience at West Broad: The experience that I had at West Broad is even worstwhich is why I only went back once after purchasing my vehicle. I took my car in for its initial check-up and had to have my radio looked at because it was not playing CDs (note: all of this was under warranty). West Broad charged me a diagnostic fee for checking my radio. I had to report this dealership to corporate office because their erroneous claim that my radio was not covered under warranty. Since that time, I have yet to return back to West Broad. Summary - I have not received good service at either West Board and/or Brown's on Midlothian. I would never recommend either dealership (or a VW because of the lack of quality and numerous problems that I have had with this car).

chloe101

Mar 25, 2010

I would NEVER recommend this dealership, however, my experience with the ONLY competent person in the place saved the deal. And he was the salesperson! Management was ridiculously unprofessional and I felt sexually harassed by a manager named Frank Barksdale. The only thing I would recommend is Garland Mickens- the salesperson who took time to listen to me, not patronize me, and not stare at me. What pigs!!

briguydj32

Mar 17, 2008

I have had my VW Cabrio in to be serviced twice in the past 30 days for an issue with my locks. The first time I paid over $900, they claimed to have replaced a part of the locking system, and guaranteed me my problem would be solved. Every original symptom was still present and all they would need to have done was sit in the car and press the lock button and they would have known it was not fixed. I took the car back a few days later, and they claimed the problem was a two-fold issue that was not resolved with the first repair, and a second fee of $600+ would need to be paid for a second part/labor. I spoke with the service manager, Mr. Reynolds, and he assured me that the second repair would resolve the problem, and he would handle it personally. He also said there was no way he would be able to give me any proof that what they were doing would fix the issue. I picked the car up on Friday to have it for the weekend, but when I was given the car the locks/keyless entry did not work at all, and the entire security system had been disarmed. Both the keyless and security were operating fine before. I asked the rep what I should do, and he very rudely told me I needed to take the car, he would not help me. I chose to leave the car at the dealership. I left messages for a higher manager, Mr. Mark Parham, and the owner, Mr. Larry Page who returned my call Monday. He offered to waive the labor fee, but still have me pay a partial fee for the new part. Frustrated, I agreed. I picked up the car Wednesday, Feb. 27. The locks inside now work, but I can no longer unlock my trunk, and the convertible roof will not go down. The hydraulics system in the roof was replaced 6 months ago at the same dealership, and two days prior to the original drop off worked fine. I have contacted Mr. Page, and have not yet heard back. This is not the level of service I expected. I took my car there because I thought they would be the most knowledgeable. Instead the car now has more problems then when I started. This issue is now been forwarded to the BBB and other local/state consumer agencies and I am working on getting this issue resolved. This vehicle only has 56,000 miles and I have spent over $5,000 in 12 months at West Broad Volkswagon in Richmond VA to fix problems that are STILL OCCURING.I highly reccomend not backing down to this auto group. Stand your ground and DO NOT be bullied by their sales team and managers.

babuci

Jun 13, 2007

Over the phone quote for the 40000 mile service, and the reality at the shop was sobering. $300 difference, and for reasons they could not explain, Very rude service manager. Everybody should ignore this dealership. The general manager was even ruder, by not returning my phone call.A.S richmond

bc0203

Feb 29, 2004

Although you have to threaten (with price quote in hand) to drive up to Maryland to get competitive pricing out of them, my experience with this dealer has otherwise been stellar. Service department is competent and friendly; clean facility. They have met or exceeded all of my expectations for a car dealer thus far. Will update if I have any problems, but don't see there being any issues.