Used Cars for Sale at West Coast Toyota of Long Beach in Long Beach, CA

RAM

Feb 9, 2015

I was very disappointed in my experience. Drove an hour to look at a used Ford F-150. Was provided the Car Fax and service record without having to ask - that was the pleasant part. Service record indicated oil change was done and oil was clean upon inspection. However, when starting the vehicle, computer stated, "Time for Oil Change". This is when it went down hill. Salesman had no explanation and volunteered no assistance. Response was that "the vehicle is priced to sell". Only after being asked, was the vehicle taken to Service Dept to see what could be done about it. Returned after lunch only to have salesman tell me it was fixed and that the good news was that "a contractor from Big Bear was on his way here to get the vehicle, so it would be sold one way or the other this afternoon". Ignoring this for the moment, I asked about the oil change warning which seemed to be the salesman and dealer's last concern. After walking out to the staging area and milling around 5 minutes, the salesman returned to tell me that the oil change warning was reset but now they couldn't get the windshield wipers to stop wiping.... I shook the salesman's hand and said, "I'll pass" and "thank you". Not sure what their motivation was but I walked away with the perception that they didn't check out their vehicles very well and that it wasn't of concern for them to do so. That's bad enough - but the pressure sales tactic of another magically-appeared buyer was more than I could take. I might expect that from some "mom/pop" dealers but this is supposedly a reputable Toyota dealer. The place was busy and had plenty of salespeople. Maybe their great at selling new cars but this was a really bad experience for me and a waste of 3 hours of my day. I could have at least walked away with some feeling of integrity but that was unfortunately not the case.

ewwww

Aug 19, 2014

from the time i went in, i got that pushy, "used car lot" feel would not buy anything from this dealer

Parviz Dadrass

Jan 2, 2014

Just bought a great looking Rav4 from Hooman Toyota! Got a great deal with great service from Bijan, Mike and Tarrah! Mr. Massey, the leasing manager, and Edwin, the finance manager, were also a great help! No high pressure and lots of good information. Hot chocolate and popcorn too!

KambeezHoltani

Oct 31, 2013

Clean facilities, the service team was very polite and didnt rush me at all. they got my oil change done within 45 minutes and had donuts and coffee which was awesome! they also give you free car washes when your car is done being serviced so it always works out well :)

Khosroh P

Oct 28, 2013

i bought a Toyota Rav 4 from them, however, initially i was looking for a black one, but changed my mind to wanting red. Most of the dealerships didnt have it, but Hooman Toyota did, they dealer traded one for me and i finally got because red is not held a lot in stock! they were very nice and polite, made sure if i needed any thing and showed great customer appreciation!

Babak Dastan

Oct 26, 2013

Awesome customer service, dealership was very clean, staff were very polite and patient, especially our salesman Reza! we had a hard time getting financed due to my credit score being low, but they were able to get me approved and my payments were in my ball park, happy purchase

SaharGolabi1

Oct 19, 2013

I enjoyed purchasing my Toyota Rav 4 from here because they were very calm and def not pushy during the whole sale, i checked out a few dealerships before and they were just trying to make a sale off me. I got the exact payments i was looking for and it everything turned out the way i wanted it to, Happy Buyer :)

Abe Abgin

Oct 3, 2013

my car was having transmission problems and i brought it over to their service repairs area for them to fix it and because they knew i bought my car from their they gave a a loaner car. Im happy with their customer service because the whole process took around 30 min from the time i dropped my car off. after like 3 days i went back and switched my loaner car which was FREE because i had the vip package.

Hugo

Aug 19, 2013

From the moment I walked onto the lot, I was treated with professionalism and care. I felt that Julie was able to quickly understand my needs and show me what I wanted without wandering all over the lot. Closing the deal was work but I felt my input was considered. Most importantly, the team didn't try to sell me anything I didn't want. We moved on to the paperwork and made the deal happen. They even redid the paperwork when I changed my mind! Im solo happy with my purchase!

John De La Torre

Aug 12, 2013

Outstanding people! Highest rating possible! We believe in Hooman Toyota! Rico, Tarah & Ben were an exceptional team! Thank you so much!

Ron Chappell

Aug 8, 2013

Courteous service. Greg was my salesperson. He was friendly and knowledgable about the Toyota cars he is selling. I would recommend him to others.

Inna

Aug 6, 2013

STAY AWAY from this business, Hooman Toyota in Long Beach! I bought a car from there and it was the worst mistake in my life! They try to pretend they care about their "customers" and want to give you the "best service" but what they really do, once they have your money, is lie, steal and forget who you are. I was a total victim of their scandal by the Owner Rayan, Sales manager Julie and Finance manager Bobby. BUYERS BEWARE! Julie the Sales manager, is extremely pushy. If you are a first time buyer or don't know your Rights, you will be taken advantage of just like me. She used my personal information without my permission and kept telling me she would "fix my credit" so I can get a loan. I didn't ask or want that. Then Bobby the Finance manager lied to me telling me I can't drive my car off the lot unless I buy GAP insurance. I didn't want GAP. I was also told I had to leave a BLANK personal check for "good faith" to towards my down payment on my car. I now know, that is illegal too. Bobby and Julie both told me, my new car would be under my friends name just for "paperwork" but when I come back they will change it to my name. I didn't know at that time, THAT IS illegal. They SIGNED my name on my check that was NOT TO BE USED but and claimed it was an error. When I requested my money back and wanted to return the car, no one returned my calls or even looked at me when I went back to the dealership. They were "busy with clients". I took my compliant to Rayan, Co-Owner, and he's even worse! He NOT ONLY laughed at my frustrations, but shrugged it off and said, "what do you want me to do?" I told him, give me my money and take the car back, I was lied to and he told me sorry there was nothing he can do. I talked to the Customer Liaison, and she never returned my call or would come down from upstairs to speak with me, everyone was told all concerns were to go through Rayan whenever I tried to speak with anyone else. I now realize this is a SCAM and I have been a victim, just like those horrible stories I've heard. My family and friends and I have been buying Toyotas for DECADES, But not anymore. Hooman Toyota has destroyed all the good trusting representation of Toyota I've ever had and my friends and family's. Take your business elsewhere when buying a vehicle, Toyota doesn't care and allow this corruption because all they want is your money!

Benito

Jul 30, 2013

Josh, Jeffrey, and Mark were helpful even though we had to pull the car from a satellite lot where it was quintuple parked. Appreciate their good spirits.

GigiGirl1111

Jul 29, 2013

I have my 2012 Prius serviced here every 3 months for its maintenance oil changes and any other things it needs. Their service dept. is very friendly and professional, it doesnt take longer than 40 minutes to do my oil changes and its a lot better if you make an appointment because you will be in n out quick! Ask for Eddie when you go in, very friendly and knowledgable, especially with Prius'. Also free car washes whenever you want, awesome! great service dept.!!

Kelly Ealey

Jul 26, 2013

Just purchased my 2013 Camry LE best price of any dealer with a bit of negotiation of course. See Maz he even picked me up at my home nice guy helped me work a lease deal at an unbelievable monthly payment. It's a good car I am very happy.

Keil T

Jul 22, 2013

Julie Wang was a wonderful consultant who helped me my needs by finding a good and reasonable first car. She expressed enthusiasm in this process, and even helped my parents fix their credit. What i admire most is that she went beyond what was required. She went the extra mike and I recommend her to any customer.

Kyle D

Jul 16, 2013

Very good service. He helped us with everything and explained everything step by step and I would gladly recommend him to my friends and family.

Briana Buscemi

Jul 10, 2013

Michael O, Was very pleasant and great to work with. He was personable and met all our needs and wants in our new Toyota FJ Cruiser

Gabriel Rodriguez

Jul 5, 2013

Just got my dream car!!! Much Love to Julie Wang for helping me out !!!!! + VIP complimentary treatment for my new car for free for life... Thank you Hooman Toyota Scion for my scion FRS .. Best Deal

Trish A

Jun 24, 2013

Personable service! I fell assured that I will be satisfied with my purchase, and all my concerns will be addressed.

Noel Delgado

Jun 18, 2013

Bijan was quite charming and persistent and would not let walk away. In the end, he gave me a sweet deal I could not refuse. The rest of the sales staff were great, including Mohammed who very patiently showed me the car I finally wanted. I'm super picky :)

Tim Green

Jun 13, 2013

Muhammad was excellent. That manager was awesome, very real. .Very helpful and knowledgeable Thanks guys. I'll be back.

David Us

Jun 8, 2013

Bijan and Julie wang have provided excellent service. Never have I come into a dealership and felt so appreciated as a customer. I am bringing my relatives who are also looking for a vehicle here, as there is no other place I would rather have them go. Thank you.

Ricardo Us

May 29, 2013

Julie was very energetic and assertive in her sales tactics. She was also very informative and created a positive atmosphere.

Dennis Us

May 24, 2013

Greg made the process of buying a car Simple. He gave me everything I wanted and more. He came in on his day off just to accommodate me. I would highly refer anyone to this deals hip and Greg in particular.

larry

May 20, 2013

Excellent customer service. This is my second car purchased from hooman toyota in 3 months. Great communication. Only bought another car from here because of Greg.

LonnieGardner

May 14, 2013

Very Happy with my deal we have bought several cars from the Duarte Brothers and from the Hooman Family Between my Family and my friends have purchases like 15 cars from Hooman in the last 5 years we Love the VIP. Thanks Hooman !!!

Ratana Bin

May 10, 2013

The sales staff are friendly, knowledgable and professional. It was a wonderful and easy experience to lease from Houman. Toyota. I recommend them to everyone. Fran.

Garrett Gallegos

May 6, 2013

Mr. Ryan did an excellent job for me to be able decide to purchase my new Camry here at Holman Toyota,,,all my concerned were answered....

Alexstar101010

Dec 27, 2012

The finance dept was awesome in helping get me an affordable rate for my loan. Even the guys in the service dept helped me with figuring out my features and gave me brand new floor mats for my car. At the end of the day, I drove away happy!

timgammel

Dec 18, 2012

This dealership has a free car wash for there customers they have left me siting in there waiting room over and over again so then I would have to go looking for my car some times someone that works there would park it in another lot it has not got better THEY JUST NEED A FAIL-SAFE SYSTEM I feel sorry for customer's that are still working!

Shapiro

Oct 24, 2012

I bought a Camry and a Tacoma from here, i ended up trading in my '97 Camry and put it towards the down payment for my new Camry and payments ended up being pretty fair, their overall service is great and very friendly and professional, they also give free car washes which is awesome.

Gypped

Mar 13, 2012

Communicated via e-mail on a pre-owned car advertised thru CARS.COM. The internet mgr (Wayne) responded with a quote. I made it to the dealership same day driving 100 miles b&f. Took a test drive and when we sat down to work out the numbers, I was told that the quote was for a different vehicle. In no way, during the e-mail comm was there a mention of a different car. The price they wanted to sell the car I came in for was $2,500 more plus taxes and other fees. Wasted more than 3 hours plus gas expense with this dealership. BTW, while there, was subjected to delay tactics where the sales guy would excuse himself to talk with someone and leave us waiting for long periods of time. I was even accused of being unreasonable and that I should have known that the quote was a mistake!!

AlanaBeauty

Jan 31, 2012

Picked up my 2011 prius and has been running beautiful! they had a large inventory on their prius's, which i couldnt find at other dealerships! They also have a fast and conveneint service department where my oil changes do not take longer than 45 minutes and not to mention that i get oil changes for free because i purchased a car from them, Def Recommended!

Katy35

Jan 30, 2012

good service and parts department, i get my 2011 prius serviced at Hooman Toyota and i am always quickly in n out. They have convenient and fast service and Wayne Leblanc my service advisor is awesome and has always took care of me! thye also always have the part i need in stock, overall Thums up

Hillary101

Jan 28, 2012

Fast and convenient service and great customer service, everytime i visit their service department i am not there longer than 45 minutes for my average checks ups such as oil changes and such. I also purchased my 2011 Camry from Hooman Toyota and it has been running great ever since. Very friendly service and sales staff that always get me anything i need!

chris

Jan 6, 2012

Spoke to Fred....very helpful. Will definitely recommend dealership to my friends.

Artin

Jan 6, 2012

Called for my uncle he was looking for 2004 Honda Civic Fred was really helpful and looked into the car information for me. I am still looking but will Def go back to Hooman Toyota in the future.

Zeba01

Dec 29, 2011

Excellent service department, very fast and convenient and give you complimentary loaner vehicles when you need one! Eddie Aranda is always my service advisor and hes nothing but helpful every time. Always takes care of me and my car with anything that needs to be done! great service team, def recommended.

Hessam

Dec 27, 2011

I get my Toyota Prius serviced here every 2 to 3 months and also get my car washed every week, which is free when you buy a car from Hooman Toyota. i get awesome treatment and their customer service is phenomenal! their service department is highly convenient and get it done pretty quick! sometimes it takes a lil bit of time to get my car washed due to a lot of customers especially in the morning, but you cant beat free car washes!

Reza69

Dec 20, 2011

Great service department, i own a 2010 Toyota Prius, which i purchased at Hooman Toyota and it has been running great, i have not had one problem with it and i get treated with the best customer service everytime i get my car serviced at their service department! very fast moving and convenient service department, they always tell you exactly the problem with the car and never sugar coat anything or lie, i also bought my other 2009 Toyota Corolla from Hooman Toyota and have been always getting it serviced there, great staff and extremely reliable.

Niloufar01

Dec 20, 2011

I had a great buying experience from Hooman Toyota. Got the exact deal i was looking for, i was not hasseled at all by any of their sales representatives and found the exact model, color and features i was looking for! they also have a great service department which is reliable and convenient and their customer service is a 5 star all around.

Siamak25

Dec 14, 2011

They have a pretty large inventory of their Toyota vehicles and can still get you financed despite if you have bad credit! which was a huge help to me! They've got wonderful customer service and i got an awesome deal on my Toyota Tacoma, got my color and all the features i was looking for. Although it took them a few hours to get me the car, but it was okay because the color i was getting was red and not too many dealerships haver that color in that exact edition and features i was looking for so it was no problem! Definitely will buy my second car from Hooman Toyota and that will be soon!

steve

Dec 13, 2011

i had a great experinace, they took care of me gave me car fax, the detail reports and a great price!!!!!!!