Used Cars for Sale at West Herr Chrysler Dodge Jeep Ram Fiat of Rochester in Rochester, NY

Shari Arndt

Apr 24, 2021

Had my Jeep inspected this morning. It was fast and they did not try to sell me on anything. Chris Malone my service advisor is awesome. He schedules my appointments, calls me if I forget to schedule my oil change and sets up a ride back to work if needed and then back to the dealership to pick up. And he always is able to explain the work that needs to be done and offers a time table on when repairs will probably be needed.. Service is always excellent and they treat you with kindness. Prices are exceptable. Dealership is very clean. Love my Jeep and love the service.

Joe Miller

Apr 8, 2021

I’ve been a customer at this dealership for several years now both for buying my vehicles and for service. The service department is well organized, and the staff is friendly and professional. Drop off is easy, and they provide timely text updates while my vehicle is being worked on so I know what is going on. My service advisor, Mike Penna, always remembers my name and what is going on with my vehicle. The quality of the service and repairs I get here are always top notch. Would recommend.

Sharon Nau

Nov 5, 2021

Service had always been great at West Herr, but especially on my last service appointment. They needed to keep my car longer than expected and Chris provided me with a loaner car. During that time, I had a family emergency out of town and Chris graciously allowed me to keep the loaner car to travel there, and when I returned, my car was all fixed up and ready to go! Really appreciate being treated like family. Thanks for providing amazing service!

Daniel VanDeMar

Nov 24, 2021

A wonderful car buying experience. Large selection, up-front pricing and quality vehicles. April (customer service), John (financing) and Shawn (sales) are professional, thorough and courteous. Will be buying from the West Herr team from now on. My wife loves her new mini van! Thanks, folks!

Emma Hernandez

Nov 3, 2021

I had such a great experience! I dropped off my 2019 Jeep Grand Cherokee Limited at 7AM when the repair shop opened and was first in line to drop off my vehicle. I was greeted by Michael who came right out to my vehicle and asked if I had an appointment which I did and what my issues were. He was very attentive to what I needed fixed and immediately asked when I needed the vehicle back by. I dropped my Jeep off at 7am and received a notification that everything was fixed by 10:30am same day! The staff here was extremely friendly and made the process very easy. Will definitely recommend and come back for any further needs on my vehicle!