Used Cars for Sale at West Houston Infiniti in Houston, TX

Cliff McInnis

Nov 7, 2016

My service experience was exceptional as always at West Houston Infinity!! From the owner to the car hops, the entire staff is friendly, polite, attentive and caring. For a truly professional and friendly vehicle experience from sales to service, West Houston Infinity should be on the top of your list to visit...

Raquel Thomas

Nov 7, 2016

Bob H. Was very polite and kept his promise to get me out of there in an hour!Great service, friendly staff, timely service.

Edwin

Nov 7, 2016

Staff was courteous and helpful. Every question I had was answered. The finance department went over everything in detail while making it a quick and painless task.

Jana Austin

Nov 6, 2016

I was hesitant to go to the dealership and face higher repair prices or be "sold" something, but that wasn't the case at all. Josh was wonderful to work with and my husband and I both commented on how easy he made the repair process. Will definitely return to West Houston Infiniti with this type of customer service that you don't see many places very often anymore.

BWillis

Nov 2, 2016

Nice, clean, friendly, professional, and attentive to my needs.

Jillcar

Nov 1, 2016

We could not be happier. Hart and George were great. Robert in finance was very helpful.All good for us. We will be back. No more to say no more to say

mauricio toledo

Oct 31, 2016

Tony Chan help us a lot through the car leasing process. We were pleased with his professionalism and service attitude. He understood clearly that we did not want be go through the usual car dealer painful game.

Paul Privat

Oct 31, 2016

Excellent Service.. Car was very clean when I picked up from dealership.

reginald ikwuemesi

Oct 31, 2016

Good customers service, no extra charges for work done and work on vehicle was done with established time frame. All information was given to me and checked off in document.

Sarge

Oct 28, 2016

This is the best dealership that I've ever had the pleasure of doing business with. From sales to service, everything is first class. Always a great experience.

ThisSurveySucks

Oct 28, 2016

Why are you making me write a review if I don't want too?! Please change this if you want me to provide you with a review after every service visit. Otherwise, consider this my last review. I understand your service providers are reviewed based on the scores we provide, which I gladly do because I always receive good service, but this is ridiculous. PS. Why do I have to agree with "the terms" to provide a review?! It's actually quite off putting. You don't trust me as one of your "valued" and loyal customers?! And then you make me join this stupid dealer rated online community just to provide you with a review?! Please change. WORST survey ever!!

Shawn

Oct 22, 2016

Super polite and friendly, you can tell the people working here are happy with their jobs. Service is fast and done right the first time.

author

Oct 18, 2016

1) Professional and to the point approach by salesperson and manager - very well appreciated.2) The same old same old; generate fear in customer to make him buy additional things like extended warranty plan etc. by some employees - get away from it guys. That's why CarMax and Texas auto directs etc. are prospering.

Patty

Oct 14, 2016

I always feel pampered when dealing with your service department.

mgwblock

Oct 14, 2016

Just tops at everything. great dealership, knowledgeable and experienced in every department. Probably number one in the United States. Terry Epps is the superb salesman we work with. But everybody there is great.THERE IS ONE THING I HATE AND IT IS THESE SURVEYS!

Daniel Moldovan

Oct 13, 2016

Had a great experience from the time we got there until we left.

sriches

Oct 11, 2016

My service representative, Bennie, is an exceptional liaison - especially when my car is in need of service. Not only is he polite and understanding, but also, he ensures that my car is serviced quickly and accurately. He always does a thorough, quality inspection, and he even repaired a cosmetic item without me asking for it.

SM

Oct 7, 2016

I had a very easy time dropping off and picking up my vehicle. The service is always good, your service coordinator checks you in and makes sure everything goes smoothly. A loaner car was provided and all went smooth.

kelly

Oct 7, 2016

great place, nice people! MY service representative, Mr Jairo, Always answers my questions and need, I feel secure and confident, to call him every time I have a problem with my car, and He is always there to help, and give the best suggestions for my benefits.

Michelle Peavy

Oct 4, 2016

Tony Chan was our Sales Advisor as he was exceptional along with the whole staff.

Suzanne Ford

Oct 3, 2016

Benny was great when my battery suddenly died. He fit me into an otherwise booked solid schedule and made sure my wait time was minimal. Thanks!

How does this ver1fy

Oct 3, 2016

My service representative is forever pleasant...competent...and most of all provides quality service par excellence...I can not say enough about his positive attitude...thank you Benny!

Murphys

Oct 3, 2016

We worked with both Sebastian and Chris on our purchase. Everyone we interacted with at WHI was very professional and treated us with utmost respect as a customer. We had no pressure put on us, and at the same time had every question answered and were given all of the information we needed to make an educated purchase.

E.T.

Oct 1, 2016

Excellent customer service. Prompt and courteous. Service writer is always available and responsive to questions or needs of service.

EY

Sep 30, 2016

Excellent dealership. Friendly and professional staff.

Cbn

Sep 29, 2016

Great dealership. First class treatment and knowledgeable staff.

steve

Sep 29, 2016

The experience was exceptionalDwayne is the best dealership employee I have worked with.

Cargirl

Sep 29, 2016

They especially BEnny are always courteous and kind. They do a great job fixing my car. I also love the wash and vacuum. They really try to get you in and out in a timely manner.

Sherry

Sep 29, 2016

Dwayne was very professional and exceptionaly helpful. He did not push butv was knowledgeable about all the vehicles. We purschased an QX80 and he was a big partof the reason.

Andrea Bonner

Sep 28, 2016

My salesperson was simply AWESOME!!! Mr. Lane was very professional and very knowledgeable about the car I purchased as well as other Infiniti cars. The finance person, Mr. Titley, was fantastic! He made the process of signing and completing the deal smooth and easy while sharing additional products. I will be sharing my experience about West Houston Infiniti to family and friends. Thank you!

Karen Jo

Sep 28, 2016

West Houston Infiniti is very prompt, friendly, and easily accessible. The service advisor, Josh Jacobs, is the reason I keep going back when repairs are needed. Once I hand over the keys to him, I know the job/repair will be well done!

Heather Mautz

Sep 28, 2016

The service I received through the service department was 5 star service! Jerry Singh worked with me and was my service advisor- FANTASTIC customer service, communicated more than effectively and in a professional manner, and made my car repairs hassle-free! Highly recommend working with Jerry if you take your vehicle in for service- you won't be disappointed.

EBIII

Sep 26, 2016

Best and most professional personnel in the business.

MBII

Sep 26, 2016

The vehicle sales and finance process was handled with customer service in mind. No undue pressure at any point during the transaction.

Veronique Lhemann

Sep 23, 2016

very good and friendly service, good communication with service department, efficient and I got my car back on time.

Amber Griffin

Sep 23, 2016

All the employees are professional and quick. I always enjoy taking my car in as they make the experience smooth, I always know what they are going to perform so there are no "bad" surprises.

Andy O

Sep 22, 2016

Went in for 2 recalls and an oil change. Bennie provided exceptional service in a progressional manner. Thanks

Gerald Hitzman

Sep 22, 2016

I Contacted West Houston Infinity for a routine maintenance. My preferred Service Rep is Josh Jacobs. Without fail I was provided a date and time within a day. I had mentioned that my side mirror wasn't working properly with no other thought of repair due to the cost. I dismissed it. During the visit Josh researched my contract and informed me that it was covered under extended warranty and there would be no cost to me. My point is I had no Idea that the extended warranty was still in effect. The Service Rep researched it without being asked. This kind of initiative is what sets the individual and the dealer ship apart. Repairs were scheduled with a loaner.In addition the service was conducted, the car was washed and returned to me in little over an hour.Just great service which keeps me returning and being a loyal customer

Nathali

Sep 18, 2016

Excellent as always . Already to many years of trust we this Infiniti location.Thanks a lot

Garth Gregory

Sep 16, 2016

Had clear bra and chrome added to new vehicle.....had loaner....all went smoothly....

Marlon

Sep 16, 2016

oil change and recall taken care of all at once with a loaner to take to work. best experience ever.

Larry

Sep 15, 2016

West Houston Infiniti sets the standard for an automobile service department along with fine sales people.

Sedrick D Scott

Sep 15, 2016

The only down spot that occurred consisted of a replacement battery for one of the key fobs. I placed it on the ticket and received a call stating that it wasn't necessary. So I have to make another trip to get a battery for the key fob.

Shallon2

Sep 15, 2016

West Houston Infinity does a great job. They are class act dealership. I have been customer for over 10 years. They provide excellent service. I would highly recommend them to anyone.

Marie Newton

Sep 14, 2016

Great Service by Micheal as he stayed late to show me everything regarding the car I purchased.

MGM

Sep 10, 2016

Best experience I have had in buying a new car. All parties involved were respectful or our time and needs. Highly recommend the dealership and Cameron as a sales representative.

jim c. harris

Sep 9, 2016

All went as I was told when I set the appt. and the car was ready 1hr early

Jewelryqueen16

Sep 8, 2016

Everything was perfect and I love my new Infiniti!

moliver

Sep 7, 2016

George Lane did a great job helping us find the vehicle that we wanted. He was a true professional and provided a great customer buying experience.

Jose Flores

Sep 6, 2016

Easy to schedule, plenty of options available, easy drop off and loaner process and car was ready when promised.

Annie.

Sep 5, 2016

Great place and nice people.Very good customer service.I've only gone for oil change in my car and always they have an appointment always ready.

Elizabeth

Sep 4, 2016

My experience with Infiniti service has always been excellent. This is my first time to work with Jerry Singh and he did a great job. He is very professional, knowledgeable and does a great job of communicating and following up on issues.

Buddyandgina

Sep 3, 2016

I had my car detailed & had the windshield repaired. They did great on both! The customer service is 2nd to none! We love West Houston Infinite!

dsarlen3

Sep 2, 2016

Service was prompt and professional! Josh was very helpful and made sure I understood everything that was being done to my vehicle, not to mention the loaner car service.

KatyMom

Sep 2, 2016

Brought my Q50 in for an oil change and tire rotation. Scheduling the appointment was quick, easy, and times available fit my schedule. From check in on down the line the staff was very engaging and super efficient.Great dealership, service and staff at West Houston Infiniti.

Boris

Aug 31, 2016

Was great experience of first time car purchase in US.

Harry Urech

Aug 30, 2016

I have been buying from West Houston Infiniti for over 10 years. They continue to be exceptional. The buying experience is professional and fast. They will work with you to help you get the deal you need.The people are professional and knowledgeable. They take the time you need to understand the car you purchased. Because today's vehicles are highly technical, the sales professionals will be there for you even after you leave the facility.I would highly recommend West Houston Infiniti.

TES

Aug 29, 2016

Josh took care of everything, I didn't have to do anything but drop the car off, get in a loaner and pick up my car when it was complete.

Herby

Aug 28, 2016

Professional, efficient and upscale-Super courteous staff, great accommodations and first class service. It doesn't get any better than this. Great people. You must try the Infiniti experience.

Infiniti owner

Aug 27, 2016

Terrific experience! Quick, comfortable and very thorough!

Stephen T

Aug 26, 2016

Sebastian Maupin and Hart Oshman were both phenomenal to work with.

gene amante

Aug 25, 2016

excellent experience!!!!!!!!!had recall work done and all of the service people were wonderful!!!!!!

Dwayne Kasper

Aug 22, 2016

Dealt with Cameron throughout the sales purchase mostly via cell phone and he was very responsive and supportive throughout the entire purchase. Was not overly aggressive which turned us off at Clear Lake Infiniti. However, he was timely and selective with his approach which led to a successful sale. Excellent job! Also Steven in Finance was very helpful as well.

Karl and Michele

Aug 22, 2016

I just bought a 2016 QX50 last week and I have to say it was the best car buying experience I've had in a long time. Terry, our salesperson, was friendly, very knowledgeable, and easy to work with. Both the car and salesperson come highly recommended. One last thank you goes to Ki, the Finance Mgr who was also very pleasant to work with.

R E Parker

Aug 20, 2016

Had to wait for part for my 2003 G35, but once part arrived it was fast and clean.

Benron

Aug 18, 2016

I always expect outstanding service and am never disappointed! Each employee we encountered warmly greeted us; offered us refreshments; asked how we were, no exceptions. This is our 2nd Infiniti and won't be our last!

MegRoe

Aug 18, 2016

Genuine, honest, helpful and just exceptionally great service! I would definitely recommend everyone we worked with as well as the dealership as a whole to anyone! True customer service.

systems

Aug 17, 2016

the service agent did and outstanding job, on time and recommended changing worn tires and described the overall condition of my car. The mechanics did a great job on the work they did on my car.

marco

Aug 15, 2016

We received great customer service with no hassles / surprises, which was greatly welcomed. Everyone we spoke to at the dealership were very friendly and accommodating.

Daton Dodson

Aug 14, 2016

The service writer went out of his way to get my repair expedited and keep me informed as to what decisions I needed to make.

Fernando Orozco

Aug 14, 2016

Service specialist "Benny" helped me understand the work to be done in my car, and he was flexible to change my service date including a loaner car. Great service!

delfc0611

Aug 7, 2016

I have bought 4 vehicles from this dealership in the past 6 years and all of my experiences with them have been awesome and stress free, from the sales team, to the finance office and their service department, they are all top notch professionals, Thanks everybody at West Houston Infiniti. See you in 2 years...

Readandteach

Aug 7, 2016

My experience at West Infinity Houston has always been stellar. Everyone is super friendly and knowledgeable. My service adviser Jairo is wonderful. He is always punctual and efficient with any service I need.

greatcars-2363

Aug 6, 2016

Excellent experience! Staff and sales consultants were good listeners and comfortable to communicate with. They went the extra mile to accommodate my needs and I left there with what I wanted and happy with the choice made. Very professional staff and good customer relation skills.

Alberta

Aug 5, 2016

Everyone was exceptional nice and very professional. Great folks to work with!

catleigh81

Aug 5, 2016

Everything went as promised in the time frame that was given. I have no complaints, and everyone was very friendly and kind to both myself and my two year old. Thank you!

eguidroz

Aug 5, 2016

The service is exceptional and starts from the time you arrive for your appointment. The staff is very cordial and efficient. As always, the best service experience.

JACK9408

Aug 5, 2016

We have been a customer for over ten years and are never disappointed. Great service - very professional and love the fact the car is washed after the service.

Jmw57

Aug 5, 2016

Benny was so kind and professional. Terry thank you so much for your kindness. Th length of time was much shorter than I expected. My car looked so pretty when I picked it up thank you

Elizabeth Davis

Aug 1, 2016

Great customer service and great overall buying experience. I would highly recommend this dealership to others.

JG77449at

Aug 1, 2016

Great place to go looking for an Infiniti they working with you to make it a great experience, Great Prices and Honesty. Everyone is very helpful and Friendly.

Allison Lee

Jul 30, 2016

Daniel was great! I have bought two cars from him in the last year!

Hazel727

Jul 30, 2016

I received a call within 12 hours from Sebastian in response to my internet inquiry. The initial contact was very professional and extremely helpful. He was courteous, friendly, knowledgeable, and of great service. He was not overbearing or pushy. No hassles.I admired the fact that we heard from him so quickly. Sebastian was the first response I received and I am proud to say that he was the best. I received calls later from two other dealerships who were not interested in our needs, but selling their vehicles.Once we met face-to-face, we were more impressed with Sebastian's demeanor and his professional. He was able to live up to his promises.

Mar1234

Jul 30, 2016

Great experience as always., professional, easy access, fast appointment, the car was ready on time.. It is my second car infinity . I really recommended West Houston Infinity.Great job

Jimmy1865

Jul 28, 2016

West Houston Infiniti is an exceptional dealership with courteous and knowledgeable staff who truly care about the customer and their experience. I would recommend this dealership to anyone looking to purchase or service an Infiniti vehicle.

Amy123

Jul 27, 2016

Appointment-making is always very easy; the employees are ALL professional and courteous. I am extremely pleased with West Houston Infiniti's service department. I have recommended the dealership to several friends.

Israel Cartwright

Jul 27, 2016

I like going to the dealership for repairs since they are most familiar with the vehicle and the parts can be guaranteed. I gave it a 4 because the work is good but there is a slight RIPOFF in going to the dealerships. I paid $287 to have a $55 headlight bulb replaced... labor. that's outrageous and I'm sure they know

ReMiller44

Jul 26, 2016

Nice atmosfere, great service. The customer service lady greeted us with a smile then Benny came quickly respecting the time that was assigned to us. Thanks for your service.

Vladimir

Jul 25, 2016

I've been using West Houston Infiniti for over 4 years now; serviced my previous car there and purchased and new from them few months ago. So far have no complains

Russ K

Jul 25, 2016

My originally intent and desire was to buy a pre-owned and certified infinity (in this case a 2015 G60 IPL) as I have done with three previous purchases at WHI, but due to a breakdown in negotiations with and the less than acceptable attitude by the salesman (I would give it an approval rating of at best two stars) I ended the negotiations and elected to buy a new Infinity. This was the best decision I could have made. As a result of my experience with the WHI Pre-owned salesman and department, I don't intend to ever make a car purchase for WHI Pre-Owned Sales Department again.

Josh Jacobs

Jul 24, 2016

Brought my vehicle in without an appointment and was in and out in 45 minutes. The service writer was extremely polite and informative of what needs to be done and I'm very appreciative of the way he handled things.

Brenda J. Clem

Jul 23, 2016

We purchased our first I-20 in 1991 from West Houston Infiniti! We have now purchased 5 additional ones from West Houston Infiniti! Needless to say, they are just part of our extended family!

RideInComfort

Jul 23, 2016

Received a great service from a friendly staff. I was informed of any extra service necessary for the vehicle which I appreciate because I plan to keep my vehicle as long as possible. A well maintained vehicle is important to me. My 2007 Infiniti is running great.

holladts

Jul 22, 2016

I have bought 5 cars from West Houston Infiniti, in fact I buy cars all over Houston working as a Broker for others and West Houston is clearly the best dealership to purchase (if you are in the market for an Infiniti).

Blank

Jul 21, 2016

Oil change, in & out quick, nice dealership, help is always polite and efficient.

Sam F.

Jul 21, 2016

I have been a West Houston Infiniti customer since 2007 and will continue to buy all my vehicles (or have them serviced) from them because of their OUTSTANDING customer service. From the purchasing process to the service department, West Houston Infiniti makes you feel like a VIP. They are very professional and do not try to up sell you on their services. To that end, I trust them with my SUV as to the service and repairs required.

EBIII

Jul 21, 2016

Bob, Jairo and Mylanya (along with service technicians) not only addressed my concerns, but provided me with recommendations that were extremely helpful. I would not take my vehicle to any other service center other than West Houston Infiniti.

TeamJacobs

Jul 21, 2016

This dealership does an excellent job of being attentive to their customers. Everyone I encountered was polite and courteous. The dealership is also very well maintained and the bathrooms are kept clean.

3DMOM

Jul 19, 2016

I received very friendly service from all employees. Josh was very helpful and I appreciate his guidance. However, the quote for service was more than double (diognosis was 3 times the amount !) of what was charged by other Infiniti certified service centers.

Dash88

Jul 18, 2016

It was great and service was great and Bob the service greeter was wonderful. Always willing to help on anything and get things fixed. Josh Jacob is a wonderful person.

Bill

Jul 17, 2016

Every part of the windshield replacement was excellent, and the outcome far superior ro other replacements I have had.

Mrsmcd

Jul 17, 2016

This dealership always provides top notch customer service and quality work. Infinti West Houston is above and beyond from the moment you drive up to the service entrance.

Srikar Jonnalagadda

Jul 15, 2016

Excellent service, easy in and out. Rental car was ready for to pick up. Recalls on the vehicles was taken cared of. Courtesy was fantastic

Mark Armistead.

Jul 14, 2016

Ray went above and beyond our expectations. Fantastic experience.

Cliff McInnis

Jul 13, 2016

West Houston Infinity is a Top Shelf Automobile Dealership that any competitive dealership could and probably should model themselves after!! Starting from the owner down the entire employee list, everyone you come into contact with is extremely courteous, knowledgeable, friendly and helpful!! The dealership is always immaculate, efficient and professional!! I highly recommend to anyone that might be buying, servicing and/or repairing a vehicle to go by and experience what a true professional vehicle dealership is all about!!! Keep up the Great work folks!!

Infiniti Driver

Jul 13, 2016

Very happy with my new car so far, and very appreciative of Mike Rasco and the West Houston Infiniti team! They worked with my likes and preferences, as well Chris Reed helped me to stay close to budget to get me into a new car the same day. Mike then stayed late to help the transaction go through, got me adjusted to my new car and proactively followed up a few days later to answer any questions. They were never pushy, always helpful and informative. Great car, excellent service!

csager

Jul 11, 2016

Every service experience is exceptional. Met when you arrive, accurate estimate. Service writer calls with updates. Highly recommend West Houston Infiniti Service.

Robert Friedman MD

Jul 11, 2016

Josh is excellent and handles things perfectly. I hope he stays with the dealership forever!

Alandrum0078

Jul 10, 2016

Jack was great to work with. I was dreading the car buying process but he made it hassle free which I so appreciated. I found him to be straightforward & honest. I had a good experience with everyone that I came in contact with there, from Jack to the financing department. I will definitely recommend West Houston Infiniti & will be back for my next vehicle!

Frank

Jul 9, 2016

My car was serviced at the appointment time, done in about 45 minutes and the car was returned washed.

stick

Jul 8, 2016

Clean dealership, & will bend over backwards to help you find the right car that you want.This is our second car we have bought from this dealership. Very thorough with no pressure to buy.Thank you Tony C.

Ciza

Jul 7, 2016

This was the best experience i ever had with a dealership! Marvin Fereira went above and beyond to get me into the vehicle i wanted! He took care of everything we just arrived to see the vehicle and sign paperwork! No hassles no pressure at all and what another dealership had me all day fighting over a deal he did withing an hour and and i didnt waste a day at the dealer! I would strongly recommend to buy from them! They got a customer for life!!!

C

Jul 2, 2016

Great advisor, loaner car available, service completed earlier than expected.

Alex Chou

Jun 30, 2016

Great service from beginning to end, I will definitely recommend my friends to this dealership.

rmv

Jun 30, 2016

Great experience and enjoyed doing business with them. Courteous and very professional. once my lease is complete I feel confident I'll return.

S.

Jun 28, 2016

I always have excellent Customer Service with the Service Department!! Jairo Perez does an outstanding job!!! He is ALWAYS extremely attentive to the details, very personable and ensures that EVERTHING is taken care of!!! I genuinely can't say this enough as the service that he provides is invaluable!!! He is a tremendous asset to Infiniti and when it comes to customer care and service he is the BEST!!!

chief

Jun 27, 2016

Even though I was just in for an oil change, it's always nice to be able to count on prompt and quick service. I was in and out and on my way in a clean car in not time.

CL Baskin

Jun 26, 2016

Love the people and cars at West Houston Infiniti. This was my second purchase from this dealership and it will not be my last. I have and will continue to recommend friends and family.

diane001

Jun 26, 2016

West Houston Infiniti is by far the best dealership I have ever been to. They are so nice and courteous. They make the experience enjoyable. Love their waiting area.

gmcoope1

Jun 26, 2016

Very organized-informative-offering the rental car is so wonderful for busy people. I was able to do errands and not have to sit around wasting time and they were able to take their time and do a good job without rushing it through.

GERALD HITZMAN

Jun 25, 2016

I HAVE BEEN WITH WEST HOUSTON INFINITY AFTER LEAVING SOUTH WEST HOUSTON INFINITY. BECAUSE OF THEIR CUSTOMER SVC REP. JOSH JACOBS IS THE KIND OF SVC REP I HAVE COMPLETE CONFIDANCE IN AN IS ATTENTAVE OF MY SVE NEEDS. if HE WAS TO LEAVE I WOULD FOLLOW. THANK YOU FOR SUCH EMPLOYEES. I LOVE MY CAR

Chuck Miller

Jun 24, 2016

A great experience all all round, I would without a doubt look to buy my next car.Service department was outstandingThanks

Impressed

Jun 24, 2016

There is still a lot to be said with "a little goes a long way". After mother nature dumped 22" of rain one long Thursday afternoon in Brenham Tx., I was forced into a car shopping market that I was unprepaired for and one that I had not been in for a few years. One Sunday evening after receiving news from my insurance company that my car was totaled, I decided to go online and conduct some research on new cars, in an attempt to narrow the market on my replacement. Monday morning, I experienced another flood, this one however was from the sales staff at a number of the dealships I visited on their website. Somewhat shocked and upset due to the shear number of calls I had received from 7:45am to 8:30am without leaving any contact information or equiring on one of their vechiles. Over the course of the next few weeks, I continued receiving a lot of emails and phone calls even after I stated I was ONLY doing some research and what had happened. What I had thought was going to be a pleasant experience had become something quite different. When the time was right for me to purchase a car, I already knew the make and model of the car I wanted to purchase. Now the decision on where to purchase. I chose West Houston Infiniti because of how I was approached by Tony, their internet sales person. He, like the others, sent an email, introrduced himself and simply offered his service, and provided contact information in manner in which was professional, respectful and informative, without making me feel that I was incapable of making a dicission without his assistance. He followed up with a phone call when he had valueable information to share, and that information was regarding a dealer discount that was being offered on the 2015 model car I was interested in. I made an appointment, test drove a car, we review the driveout cost. Gave me the piece of paper with total cost of the two cars. I went home thought about it text him my choice of car. The next day we made the deal. We discussed finanicing infor and down payment ranges including lenght of loan and payment amounts. The next call was the loan was approved and ready for signature. The process was very focused, simple and efficient. The experience I had exceeded my original expections and completely changed my car buying experience. Tony and Robert their finance manager both ROCK!

Kristy

Jun 24, 2016

I have never experienced this level of service.Every step from calling my Personal Assisant on the app to picking up my car from the dealership was exceptional.

Suellen Adams

Jun 23, 2016

Every time I go there, I'm confused about who I should see when I drop off or pick up my car. Everything else is great but it would be helpful to be directed when I arrive.

Amy Whitton

Jun 22, 2016

Wow, what to say about this dealership?! This is the 6th car we have purchased from West Houston Infiniti. We always go back to them because not only do we get an amazing vehicle, but they always go above and beyond to make sure we have a great experience and ensure all our needs are met. This is a great place, very customer service oriented . I can't imagine car shopping anywhere else! Terry Epps is the best! :)

Debbi54

Jun 22, 2016

This dealership was exceptionally polite, helpful, courteous. I will recommend to everyone that is interested in my vehicle, and is interested in buying an Infiniti.

Debbi Roberds

Jun 21, 2016

They made the whole process easy, enjoyable, and not stressful.

Ronnie Simington

Jun 20, 2016

Very professional staff who treated my family and I with respect and wanted to ensure our needs were met! I look forward to doing more business here!

Wilmer

Jun 20, 2016

Very happy with their service. Had the loaner car ready for me and even asked to help me change baby seats to make the process even smoother. 2nd car i purchase here because of their exceptional customer service and the people at the service dept are always helpful as well

Antonio (Tony) Escobar

Jun 20, 2016

Everyone involved in the purchase experience of my new vehicle was extremely professional, helpful, efficient and friendly. Special thanks go to George Lane for his patience and taking time to explain in detail all the new car features. I also extend my thanks to Chris and for all his help in the numbers crunching process.

Happiness

Jun 20, 2016

I gave an excellent overall rating because everybody there was so friendly from the time we walked in until the time we left. It was a close family atmosphere. Terry was awesome in customer service. He was very patient and explained everythung about our new car.

Su

Jun 17, 2016

Hairo always provides good service. Appointments on time and car porters pleasant.

MshellQX70

Jun 17, 2016

Quality of work was good, timeliness was good. Could have put more care into the car wash aspect and paid more attention to detail. Car spotty with bugs on grill and windsheild as well as still wet when recieved

Antonio (Tony) Escobar

Jun 16, 2016

I visited the dealership a couple of days ago for a routine service appointment for our Infinity QX 70. Josh Jacobs of the Service Dept. was cordial, friendly and efficient as usual. I also visited with George Lane and Chris Reed, of the new car Sales Department, as I was exploring the possibility of purchasing of a new 2015 Q 50 vehicle for myself. Though the transaction ultimately did not take place, not for lack of help from the above mentioned sales people, I must recognize the genuine efforts and professional help I received in trying to meet my goals in this regard from the two above mentioned gentlemen.I would definitely recommend this dealership to a friend.

kc0126

Jun 16, 2016

Brian was very helpful. He explained in detail the services that needed to be done and was very accomodating with my schedule. He was also really good about keeping me updated and made sure the service was completed in time.

KreigS

Jun 16, 2016

Just completed the purchase of a certified Infiniti Q70 and had a wonderful experience from start to finish. Marvin Ferreira was a consummate sales professional, and we had a great negotiation. He listened and worked to meet my goals, and was knowledgeable, responsive, and was very transparent on what he could and could not do, which is a big plus in my book, especially since I work in the sales environment as well. It was truly one of the best car buying experiences I have had in the past 30 years.Marvin also did a great job walking me through the nuances of the technology settings in the vehicle. Robert Soliz, the Finance director worked me through the process quickly and professionally, and was very clear and effective in communicating the warranties, financing. et. , and the vast amount of work was done before I stepped into the office. The only delay I experienced was waiting for him to finish the people ahead of me, and that was not an unreasonable amount of time and consistent with every car buying experience. I would definitely recommend West Houston Infiniti to anyone looking to by a beautiful luxury car.

mell

Jun 15, 2016

I see lot of good reviews about a particular service agent, unfortunately I have not had good experience with him, he talks really well, but i am not sure if its him or the service department who is doing poor job, they do not ensure that the work requested is done...the sales department was great...

Greg

Jun 13, 2016

Very quick service. Service rep very good and knowledgable. Customer waiting area extremely clean and comfortable.

Jon

Jun 13, 2016

Exceptional service once again ! Thanks Josh. Keep it up !

Lisa Reyna

Jun 13, 2016

Everything was good as usual. Dealer was kind and informative and answered any questions I had.

Matt Schomburg

Jun 13, 2016

Exceptional experience!!!!!!! Best Sales Manager and Best Salesman ever!

noirin

Jun 12, 2016

I worked with Mr Josh Jacobs. He was very helpful and professional. I was very pleased with how smoothly everything is handled and the overall experience.

Jeff

Jun 11, 2016

Immediate responses to my internet requests for information, knowledgeable and non-pushy sales rep, beautiful and clean facilities and an overall greay experience

Kay

Jun 10, 2016

Bennie was kind, the service was exceptional. Got me in to ease my fears about smelling as if something was burning. I highly recommend Infinity service!

Dc01

Jun 9, 2016

Friendly and professional people! Really good and fair price. Show room is nice and complete, next to I10'really conveniente. Easy to access and clean area.

Hillary

Jun 9, 2016

I had visited another Infiniti dealership and had a much better experience at West Houston Infiniti. Everyone was very friendly and I felt very comfortable making such an inportant purchase.

Percy60

Jun 7, 2016

No reason to business anywhere else...friendly, attentive staff...easy in easy out...loaner car always available...Josh Jacob is fabulous...again, no reason to go anywhere else!!!

Frederick Daigle

Jun 6, 2016

I was really pleased with the service I received from Jairo Perez. Professional and Knowledgeable. This was my first visit to West Houston Infiniti.West Houston Infinity is officially my dealership!!

Ileana arias

Jun 6, 2016

The seller showed me everything with the iPad,he expleined everything good,we are satisfaited.

Larry Milberger

Jun 5, 2016

Fixed my air conditioner and it's a must in Houston's summer. They did a great job.

Happy Camper

Jun 4, 2016

Timely, in and out quickly. Courteous, professional, and generally nice people.

jeremy123

Jun 4, 2016

I was looking online to buy a new Infiniti Q50. I was contacted by Cameron, the internet sales manager, who provided me with numerous options. I went to the dealership and purchased one of the Q50s suggested by Cameron.

Donna

Jun 2, 2016

My car shopping experience was uneventful. The sales rep- Marvin was very helpful, kind and courteous.

jmeadows35

Jun 2, 2016

It was a great experience overall from the test drive to the financing but it would be nice to shorten the time it takes to drive off the lot on my next purchase.

Kim and Lonnie Crook

May 31, 2016

Our experience with Norman Isaac was exceptional. He always goes above and beyond to make sure we are completely satisfied. Every time I take my car in for service, I work with Norman. If it was not for him, I would probably use another provider for my servicing needs.Way to go Norman!

Mike

May 31, 2016

I purchased my vehicle out of state and have been using West Houston Infiniti for service. They are top notch all the way around. I have primarily dealt with Josh Jacob in the service department and he is a great representative of the business. That being said, everyone I have encountered has been great! I also spoke with sales representative Michael Rasco while I waiting for my oil change and he was very informative and answered all of my questions about the models as I consider my next vehicle. I will definitely be back!

Sonya

May 30, 2016

The Service was Exceptional. Everyone was so professional and respectful. And "all" of the customers were treated the same. As a customer who knows how it feels to be treated differently than others because of someone's preconceived notion of who they think you are, that means something.

Jzamora

May 30, 2016

When buying a new car you sometimes feel like it your time would be better served having a root canal, but this was truly a pleasure. The deal and financing was done so fast...we were driving our new car in 90 minutes!

Alva johnston

May 29, 2016

Best place to buy a car or suv. I love going to infinity in Houston Tx. Everything was a 10 great people clean did everything they could to satisfy me. Would not go anywhere else . I have bought Many different cars and nothing compared to the way I was treated at infinity Thanks guys you all are awesome .

TODD SPENGEMAN

May 29, 2016

The staff at the dealership were very helpful and courteous. Their friendliness and willingness to work with us really proved that they are customer focused.

DiAnn Cooper

May 28, 2016

The buying process at this dealership was wonderful. The sales associate that I worked with was courteous, professional and went above and beyond to make sure that we got the vehicle that was right for us. We are very pleased with our new Infiniti!!!

Grumpy

May 27, 2016

Always Top Quality AND Most courteous.............................

John

May 26, 2016

My service visit was quick and efficient. Took me longer to drive there than it took to perform the service. Will continue to use the service center for my future needs.

MARY RUSTAY

May 24, 2016

Our experience with West Houston Infinity, and the cars we have gotten there,has always been positive and without fault! The service is excellent, the salesmen and service team are very knowledgeable and are timely and courteous. We are most pleased with this dealership! Mary Rustay

Jessica Neuman

May 23, 2016

Working with Benny is always a seamless process! He is very professional and is a GREAT communicator!

ehill

May 21, 2016

I have never had a negative experience with the West Houston Infiniti dealership. They are always friendly, courteous, and helpful. I love the fact that they always offer me a complimentary car wash and return the car much cleaner than it was when it went in.Car manufacturers, in this case Nissan, must find a better way to repair recalls. When the car maker finds a defect in a vehicle they've made, they should come to me and fix it or pay me for my time. Some of us do have things to do other than being inconvenienced by their mistakes.

dpartin

May 20, 2016

I was eligible for the VPP program because of flooding, so it was a no haggle experience. I had financing arranged before i arrived, but Ki was able to get me a lower rate and it took very little time. I am now on my 3rd Infiniti and have never regretted buying one. I am a customer for life..

Altanta45

May 18, 2016

Drove my QX60 in from Austin with a leaking tire with sidewall damage on a Saturday. Josh Jacob took care of us without an appointment and got us on our way with a smile.

Ken Janda

May 16, 2016

Once again, another great experience with the service department at West Houston Infiniti. Easily scheduled appointment, took my car on time, work promptly performed, no surprises on the bill, and a beautifully washed, clean car when done. Plus a great waiting room with really good coffee and free wifi. These guys are the best.

Martin Block

May 14, 2016

My appointment was made and all was ready when I arrived. I was given a loaner car and called when my vehicle was ready for pickup.

Richard L Jennnings

May 14, 2016

14th Infiniti from this dealership since 1994 always through outstanding sales professional Terry Epps

Bryce

May 12, 2016

West Houston Infiniti serviced my Q50. Easy to get in/out. Service was done on time in a professional manner.

Kari

May 10, 2016

Everything was great with the service and everyone was quick, knowledgable and pleasant at this dealership. I think they try to get you in to often so I will prolong my next oil change longer than 3 months.

Amber Griffin

May 9, 2016

Brian Watson always does a great job taking care of me and my cars service!

msegtx

May 9, 2016

Working with Josh in the service department was an outstanding experience. I would rate the experience with 6 stars!! Definitely pleased with the entire process from the moment dropping off vehicle to driving away.

eguidroz

May 6, 2016

This is one of the best service departments I have had to service my vehicle. They are courteous and friendly. They are first class from start to finish.

Phillip Eubanks

May 5, 2016

Dropped off the car for maintenance and was greeted by Norman Isaccs. Nice guy. Set up what I needed done and a loaner car. Came back in the afternoon. Car was ready to go and cleaned up. Really nice job!

Nancy Burch

May 1, 2016

Everyone was prompt, courteous and helpful. I will purchase my next Infiniti there and always use their service department.

chaniseals

Apr 30, 2016

Service was exceptional. Mr. Bynum was thorough, courteous and professional. My service was performed accurately and completed in the timeframe I was promised. I will continue to get my car serviced at this location.

Liberty Ron

Apr 28, 2016

We always enjoy our experience at Westside Infiniti. The sales personnel are always so friendly and helpful. The finance department is exceptional. We are repeat customers.

Pats

Apr 27, 2016

Jack Pearson, Ki Yoon and Jairo Perez were tops! Very professional, wanted to make sure of my requests and explained all the paperwork involved. I have already referred four (4) other people that are possibly looking for new or pre-owned cars and especially like the Infiniti.Feel very comfortable in asking questions. If ever I need another vehicle -- I would certainly be back.Great company and family friendly.

infiniti

Apr 25, 2016

Good buying experience - Sales was attentive, without being overbearing. Management was helpful and worked well with us to get the to the right price. Impressive facility

jmeredith

Apr 25, 2016

The service was great from start to finish. Everyone was very helpful and patient since we had our two small children with us. Great experience and I would recommend this dealership to anyone looking to purchase an Infiniti.

jsherman0714

Apr 24, 2016

Went in for 37,500 maintenance for oil/filter change and tire rotation. Scheduled appointment online for 7am and was out by 8:15. Great service and waiting room with wifi.

Susan

Apr 23, 2016

Ease of scheduling. Greeted immediately upon arrival. Full care given to keep the vehicle clean. Progress of repair reported. Very professional staff from start to departure.

Brandon Boehm, President of Americanized Benefit Consultants

Apr 22, 2016

I went and visited 6 Dealerships along I-10 West in Houston/Memorial/Spring Branch Area. Dwayne was very intelligent on his product and Justin was accommodating on the financial side. I am pretty tough and they answered the bell every time.

michael

Apr 18, 2016

Great customer service and very efficient. Definitely recommend.

Laurie

Apr 16, 2016

I have yet to be disappointed with West Houston Infiniti since I first purchased my car almost 3 years ago. Friendly, competent, and dependable personnel - always delivering! And of course, I can't say enough about my car - love it as much as when I first drove it out of the car lot! Hasn't given me one problem!Wset Houston Infiniti has made me a totally satisfied customer!

Diana

Apr 12, 2016

I brought my Infiniti back to West Houston Infiniti after a disastrous experience with another dealer in the Dallas area. I had my cars serviced at West Houston since 2000, but recently moved to Tyler where there is no dealership available. I thought I would go to the closer dealership in Dallas area, but never again. It is worth the drive to Houston. Thanks to all the wonderful people at West Houston, including Terry, the Service Manager, Norman and Brian, and the skilled mechanics and friendly desk staff. Your quality service means the world to me..

Curtis S

Apr 11, 2016

Brought g37 in for maintenance service and full detail. Received free loaner Q50 and included ability to use with toll roads (honor system on number of toll plazas). Car was ready on time. The full detail was exceptional. Leather and floor mats look like new, engine spotless. I was amazed. My car is 6 yrs 90k miles.

stephen d devoy

Apr 11, 2016

excellent from time we brought the car in until we checked out

Klhowell

Apr 11, 2016

Jairo was good, friendly and curteous. Did not get recommendations in writing for future use. Be sure to include with etimate would be helpful. Cashier also friendly.

Marty Block

Apr 10, 2016

I have had a long and very satisfying experience of more than 25 years with West Houston Infiniti. At times, when I have looked at other dealerships and vehicles, I have NEVER found any that can offer me the quality product and/or the reliable service I ALWAYS get at WHI. They are the BEST in Texas!Over the years, I have recommended both family and friends to WHI, without ever receiving negative comments or feedback. My many referrals have ALWAYS had exceptional experiences working with WHI.

Mike

Apr 7, 2016

Infiniti ran an very efficient process that quickly got us into the situation and vehicle we asked for... it was very refreshing and was done in a way that accommodated our busy schedules.

Frank SCOPA

Apr 6, 2016

Excellent no nonsense offer. Picked the car I wanted, salesman arranged a test drive, answered all my questions and I made my decision. I then met with the sales manager who offered a reasonable deal on the first offer. I have purchased 4 cars from this dealer and enjoy working with them.

Edward

Apr 5, 2016

My wife and I purchased our first Infiniti (a G20) when West Houston Infiniti first opened. Thereafter (almost 30 years now) we have never been without an Infiniti in the family, and sometimes two. Our latest is a 2015 Q70S, which is not only gorgeous but is what we would call an "elemental" GT sedan; it does everything we want in the way that we want it to. The current owner/general manager of West Houston Infiniti, Bubba Gentry, is driven to deliver quality sales and service at the highest level. He has also overseen a massive overhaul of the dealership to even higher standards and inventory capacity than before.West Houston Infiniti is a win-win for all involved in all aspects.

S. Vardeman

Apr 1, 2016

Thank you again Infiniti great service and assistance from your staff. A special thank you again to Josh for making me remember why I bought the Infiniti -truly great service. Josh answered all of my questions and I was in and out without wasting any time.

WatchCaptain

Mar 31, 2016

Great Service Department as part of a great dealership overall. I've been buying cars and having them serviced at West Houston Infiniti for over 25 years, ever since it opened. The service manager has been there the whole time. The owner greets me every time he sees me, which is most every visit. Very professional, yet very personal service. Everybody knows my name! This is the best dealership I have ever experienced in almost 50 years of buying and leasing new cars and the occasional used car from dealers and then having those cars serviced at dealerships.

Ward

Mar 29, 2016

They were flexible on timing, and they were good about managing my expectations.

Tony Pour

Mar 28, 2016

The service was great and convenient. I depend on their friendly service regularly.

Dolly M. Simpson

Mar 26, 2016

My experience has never failed me. Everyone speaks including housekeeping. Which shows that every touch point from making the appointment, to arriving to checking in, to leaving. The explanation of the bill, to receiving the washed car and driving off. Thanks. Norman is the greatest.

Shriley

Mar 26, 2016

Josh Jacobs is an exceptional, customer service oriented gentleman. I did not expect a loaner, however, I was able to get necessary chores done while my car was serviced with a loaner.

Happy

Mar 26, 2016

I am already getting accustomed to this always outstanding service experience. Friendliness, professionalism and attention to details of the personnel (especially my service adviser) that really make a difference. Top marks!

JKZ

Mar 25, 2016

My husband took our 2013 Infinity in for its 15,000 mile check-up and was in and out within an hour, complete with tire rotation, oil change and car wash. We had some questions about the car that were quickly answered--warning signal because we needed some air in the tires. Norm was great!

Tim Wallace

Mar 24, 2016

Benny was amazing. He showed great care and empathy with the fact we hit a curb and had to have a tire replaced and rim repaired. He also explained the process and kept us informed along the way. We'll be back!Thank you!Tim Wallace

Janocqua Bradford

Mar 23, 2016

Christopher Reed was an excellent salesman with high quality customer service and follow-through. Robert Soliz made the financing part of the deal a breeze and was extremely customer focused. This was the easiest car buying experience of my life. I would recommend them to my family and friends and will certainly consider this dealership in the future!

Chad

Mar 21, 2016

I choose to continue taking my business to West Houston Infiniti. The people there are top notch, and I have NEVER had a bad experience at this dealership.

Ken K

Mar 21, 2016

Fast and professional service after the sale. Comfortable waiting area too.

Seedubyah

Mar 21, 2016

I visited last Friday after 3:30. The service took less than 40 minutes, was reasonably priced and I left with a freshly washed car!

Jennifer Soileau

Mar 20, 2016

Another stress free routine service visit. They were also able to complete my vehicle inspection.

Marie Keckeisen

Mar 20, 2016

Excellent, effective and prompt service. I have owned the vehicle for less than a year with no problems or issues. Maintence vists have been performed quickly and effectively.

Bill Trout

Mar 19, 2016

I always experience great customer service and very reasonable prices.

New car Owner

Mar 15, 2016

Great sales staff! Helped me get what I was looking for.

RigoM56

Mar 15, 2016

I have been very happy with this dealership. I have purchased 4 cars from them and will buy my daughter her first car from them as well.

Texasgal05

Mar 15, 2016

My experience buying my new Infiniti Q50 was wonderful. I told the salesman what I was looking for and taken for a t st drive in a similar vehicle. The features in the new car were just what I wanted. the car was detailed and ready for me when I completed the financing agreement and signatures.

Kelly Gauger

Mar 14, 2016

Justin, Robert and Daniel did an excellent job of putting me into a brand new beautiful Q50 and getting out of my old lease, without increasing my monthly payment that much. I really appreciate the prompt service, the time they took to answer my questions, and the level of service in explaining all of the features of my new car. Overall, the experience took only several hours, and was painless! This is my second Infiniti and I have never had a problem with my car or the dealership.

Anonymous

Mar 9, 2016

Outstandin service as always! Gentleman that always receives customers once again did a great job. Always friendly and welcoming.

Dianna Bolton

Mar 9, 2016

The Service was great. Very professional and courteous staff.

Juline Kerr

Mar 9, 2016

Josh Jacob and the service team provided exceptional service.

Robert McLelland

Mar 9, 2016

Josh Jacobs always provides excellent service. His quotes for repairs were accurate. Josh kept me updated with the repair status.

Brenda

Mar 9, 2016

My regular service appointment was, as usual, a breeze. In and out so quickly and such a wonderful staff. West Houston Infiniti is a great dealership!!

Jim F.

Mar 8, 2016

Service personnel take care of everything and make service a breeze, waiting room is clean comfortable, and accommodating. Check out is fast, friendly and efficient.

Ken Conner

Mar 8, 2016

Extremely helpful - absolutely top notch customer service.

GailS

Feb 29, 2016

Terry Epps and the rest of the team at West Houston Infiniti are top-notch. This was our third purchase from this dealership and we've been extremely satisfied every time, starting with our first purchase in 1989 when the dealership first opened. You cannot find a better car salesman than Terry Epps, who sold us our first vehicle in 1989. I would highly recommend this dealership and salesman to anyone (and have done so many times).

Ron Teague

Feb 28, 2016

This was a repeat puchase. I purchased a QX60 for my wife in September of 2015. Went through same salesman "Sabstian", can't remember last name and same finance officer. Personal interactions were refreshing, Knowlegeble without overdoing and no feeling of being pushed. General Salesmanger and receptionist were helpful to make sure our experience was exceptional.

mprG37

Feb 28, 2016

Excellent service delivery. Service agents a thorough understanding the need for your visit and services to be delivered before starting on the work. They also give you prompt feedback and allow you to make decisions about other services that are recommended

Patrick Deevine

Feb 28, 2016

Although I made my original appointment through general information, on the day stipulated I called Bennie Bynum in advance and arranged to meet him. We met and he handled the situation in his typical professional and friendly manner and all went smoothly, without a hitch. I left completely satisfied as usual.

FREDRICK OKECHUKWU AMAGWULA

Feb 26, 2016

ALEX THE TECHNICIAN IS THE BEST . HE IS VERY KNOWLEDGEABLE, HIGHLY SKILLED AND EXHIBITED VERY GOOD MANNERS IN TALKING TO CUSTOMERS.

Eric Mack

Feb 19, 2016

Service is really GOOD. Dealership has always accommodated me well with service. Buying, not so much. Internet dealer agreed to my price when submitted online, but then when I went in for a test drive, he told he would only sell me the car at that price if he un-certified it. You read correctly un-certified it! How can you do that? I took the blank check I had, went down the street and bought my G37 from another dealership.

Tom Ford

Feb 18, 2016

I got to this dealership late Saturday night to look at a used car. The salesman I had talked with earlier in the day, Chris Reed, met me at my car when I drove up and provided a lot of support throughout the next 3 hours -- until almost 2 hours after normal closing time. The whole process was very smooth.

kbsolomon

Feb 17, 2016

The staff was very courteous and made the purchase very seamless. They were knowledgeable and very eager to make my experience a great one. I would certainly refer them to anyone interested in purchasing a car.

Larry Willman

Feb 14, 2016

Jairo was excellent in servicing my vehicle thoroughly and completely.

Winfield Campbell

Feb 14, 2016

Jack (purchasing) and Benny (service) have been great to me over the many years I have been a customer. Thanks!

Jackiemarquez

Feb 13, 2016

I had a great experience during my couple of visits this past week. The staff was really helpful and took the time to address all of our questions. My sales rep, Marvin, was super nice and knowledgeable. He provided great insight which was helpful to make our decision. I highly recommend him!

N Goodman

Feb 11, 2016

Everyone was friendly. I was told it would take an hour & it did. Service was great. Thank you!

z,shirley2016

Feb 11, 2016

The reason for my ratings is because it was an amazing experience. Everyone was extremely helpful but most of all, everyone was friendly and nice. I was very impressed with the staff and their efficiency .

JNM

Feb 10, 2016

The West Houston Infiniti team made it very easy for me to have my vehicle serviced. The timing was convenient for me and the service took exactly what the Service Manager said it would.Well done!

Highland Lad

Feb 9, 2016

This was my first experience at West Houston Infiniti and I am very impressed. My service department contact Benny Bynum was great - friendly, informative and extremely helpful. I was expecting a rear differential replacement and problem was diagnosed to be a blocked rear diff vent tube! Would definitely recommend this dealership.

InfinitiOwnerK

Feb 8, 2016

Repairs were handled professionally and within the timeframe promised. Very pleased with the work.

andrea

Feb 8, 2016

I was very happy with the friendliness, speed and efficiency of the service department. Overall a very good experience. I highly recommend this location and I will be back again.

Atty Houston

Feb 7, 2016

Good service -always. On time and very courteous. One gets his money's worth .

Edwin W. Guidroz, Jr.

Feb 6, 2016

As usual, the service department personnel were excellent

Ken Janda

Feb 1, 2016

Getting routine service for by 2015 Q70 is such a great experience. Easy to make appointment, they are ready when I get there. Work is done faster than I expected and I wait in a wonderful place that I can work, get coffee. And a very fair price. Why would I go anywhere else?

Houston Customer

Feb 1, 2016

This is the second vehicle I have purchased from your dealership. I keep my cars for 10 years and get excellent service. I like the way I am treated, more like family than a business.

Annhoutx

Jan 31, 2016

Norman does a great job! I have used him for many years for service on four different Infiniti vehicles. Service head Terry Landry is great as well!

Joniken

Jan 31, 2016

Norman Is great and does an excellent job. Set appointment and was finished in a timely fashion. Hart is a great GM. Ben and Bubba are great owners

K.Dillmann

Jan 30, 2016

I went in to have my 2010 FX35 serviced and drove out with a new 2016 QX80 Limited! I was very pleased with not only the service of my previous car, but the buying process for my new vehicle was pleasant as well.

Laree Weeks

Jan 30, 2016

I had an issue wth the apps loading correctly. West HOUSTON Infiniti scheduled the appointment Provided me with a loaner while my car was being serviced. I am very happy with the service

Jose garcia

Jan 28, 2016

I purchase a qx80 got it financed trough infinity financial at a premium rate with average credit. Finance manager helped a lot. Treat me really good trough the process.

mmontes2

Jan 26, 2016

Great experience, hassle free, and willing to work with the customer. Happy with my decision and was able to get what I wanted out this experience.

Tim 1956

Jan 25, 2016

Consistant excellent service! Working with Norman over the past 10 years has been a pleasure and always results in a quality visit. Terry Epps also greeted me and he's a super person. You have an excellent team, I look forward to working with them for many years to come.

Shaunjohn1914

Jan 24, 2016

Bennie was exceptional. I had no appointment but he got me in and my vehicle worked on right away. He went above and beyond to ensure my day wasn't adversely affected.

HappyCustomer

Jan 20, 2016

Great and fast service. They keep you updated during your service. I recommend this dealer for all your Infiniti needs so call and make an appointment with Josh Jacobs!

Garykarter

Jan 18, 2016

I have been working with Norman for over 10 years and he is great. Very knowledgeable and always helpful. He is the best. I highly recommend him.

LiNKpc

Jan 16, 2016

I had a wonderful experience trading in my lease. Steve found the car I wanted which meant getting it from an out-of-town dealership; it arrived the next day. Most of the paperwork was completed before my arrival. Even working with the finance guy was relatively painless. Great experience overall.

chrisgarcia80

Jan 14, 2016

I always schedule my appointments with Bennie and he's never let me down. Always prompt to respond and makes sure I get my car back as quick as possible.

Heidi ch

Jan 12, 2016

perfect. No waiting time. Everyone was friendly. Thank you

Richard Hill

Jan 12, 2016

I was extremely pleased with the way Josh Jacob handled everything pertaining to my repair service problem. My car had to be towed because it had become unreliable and dangerous to drive. There was excellent communication via telephone and email throughout the process. Additionally, the diagnosis of the problem was explained in a way that could be understood and additional service needs were presented. We came up with a plan to address the more critical needs, and an estimate was presented. When the work was completed, there were no surprises and the bill was as expected. My car is in good running condition, and I am an extremely satisfied customer.

Marty Block

Jan 11, 2016

West Houston Infiniti is THE BEST!!! They work to accommodate my schedule and perform the service superbly. The personnel are courteous, friendly, and efficient. Their facilities are comfortable and I like looking at the new Infinities, planning ahead for my next purchase.

Chris from UT

Jan 8, 2016

I had an annoying problem with the check tire pressure light anytime the outside temperature was below 50 degrees. At my 5K service the technician corrected the problem without me drawing it to anyone's attention. I love this service department. P.S. I bought my car from another dealer be this one was closer to me.

jamie78

Jan 5, 2016

Awesome salesman. Quick purchase no hassle, honest, and great to work with. Same day purchase price was as Larry stated no run around greatly appreciated.

Tom A

Jan 5, 2016

Sebastian was extremely courteous and professional. He helped us purchase a QX60 and we had a very good experience. Good sale pricing, quick test drive, and lots of customer service.

Barbara

Jan 4, 2016

My husband and I were treated fairly and respectfully with no "games".

Chris Mallett

Jan 4, 2016

Steve was wonderful! Walked away feeling like I got a great deal. This is the second car we have purchased from Steve in the last 4 years.

bjh1945

Jan 4, 2016

My husband and I were treated fairly and respectfully. Highest marks to this dealership in making this experience pleasant. We would recommend them to our friends and family.

Kelly

Jan 4, 2016

Everything was extremely easy, I went for an oil change and a couple other little things and I was helped right away and very quickly and then I did not wait long at all for the service to be done.

LadyDi

Jan 4, 2016

This was my first time for my car to be service and I'm from a small town and I drove up and met Mr. Bob, who greeted me with smile and enthusiasm and another young man in valet and met K. Gardner, which all was very helpful. They all made me feel very comfortable and showed me the coffee bar and all the goodies. I couldn't believe when my car was finished, she was bright and shine.I didn't have to take a cloth to clean my steering wheel and the grease on the side of my car, which Ihad to in the past dealership. It was truly a great experience. Thanks!!Diana Lampe

Moreno3

Jan 3, 2016

The staff and service was great. The repairs were done quickly. The communication between the dealership and the the warranty department handled everything that needed to be done. Everyone at Infiniti was friendly. I would refer them to my friends.

Bert Golden

Jan 2, 2016

The service manager went out of his way to take of my vehicle and made me fell comfortable taking my acura to an Infinity dealer.

andy1man

Jan 2, 2016

Excellent service which includes a courtesy loaner and detailed explanation of work. Estimates were accurate. I appreciate how quickly the work was completed and the notifications after completion.

Karla

Jan 1, 2016

I have always had excellent service from Norman Isaac - he always is able to schedule my car for service when I am able to bring it to the dealership. He always lets me know what my estimated charges will be on the phone - then while I am there keeps me posted on things. He also lets me know the estimated cost of my next visit which is important to me.

Vlo

Jan 1, 2016

Sebastian was extremely professional, fair and kind with his time and follow through. Highly recommend working with him, and all the staff at this top notch dealership.

Kyle Thomas

Dec 31, 2015

Service was fantastic! Even though I did not have an appointment and it was a busy day, my service consultant Brian Watson squeezed me in. I was expecting to have to wait for several hours, but my wait time was minimal. The accommodations provided by the dealership are also exceptional.

Borg

Dec 28, 2015

Was treated with utmost professionalism by the staff. Micheal Rasco answered all my questions and showed great patience in my test drive and in showing me different vehicles.

LMCohen

Dec 27, 2015

This was the the most pleasant and stress-free experience I've ever had when buying a new car. I'm new to Texas and from the beginning everyone was very welcoming and friendly. Hart and Terry were extremely patient with us as we test drove and considered almost every model in the inventory. Great job by everyone!

Melissa Scott

Dec 26, 2015

Billy Bynum provided great service as usual. My repair was completed on time and at the cost we discussed.

Mounti65

Dec 26, 2015

The dealership is friendly. Great service to be recommended. What I didn't like after the insurance confirmed the check was mailed out they still kept my car till they received the money.

Carolyn Toliver

Dec 25, 2015

Happy Happy Happy Satisfied excellent service such a wonderful experience!!!!!!!

Ho

Dec 25, 2015

Service was great. I would come back. They did an awesome job.

DT

Dec 22, 2015

Service included scheduled oil change and upgrade to the software.

L. Hubert

Dec 22, 2015

My goal was to purchase a pre-certified Infiniti QX 80 but the dealership,offered such a great deal on a new one that it was only logical to purchase new. My salesman was exceptional with an honest and upfront apprach.

Laura Davis

Dec 21, 2015

Such an easy, hassle free experience. Our salesman, Steve Morrow, was extremely friendly and knowledgable. Would definitely recommend this dealership and salesperson to friends.

Pete

Dec 21, 2015

Excellent service- would recommend. Fast, friendly, reasonably priced.

Eliot Rose

Dec 20, 2015

My service advisor was very knowledgeable and helped me avoid unnecessary expenditures. Very impressed

Johnny

Dec 19, 2015

Very nice experience! They were knowledgeable about what needed to be done and it was timely.

Review12

Dec 19, 2015

We had a great experience purchasing our new qx60 from Nick Turano! The whole process was super easy and quick. Great service and very informative. Your dealership made it very painless. Thank you!

Christine McDonald

Dec 18, 2015

Bennie always takes great care of me, getting my car taken care of in a timely manner. THANKS!

carron44

Dec 18, 2015

We were met by George Lane in the showroom and given a great overview of the Q70 and Q70L that were on the showroom floor. He then took us to the garage too compare other colors and options. All along the way George made sure we were aware of the service plans available to us. Since we could not reach a decision that afternoon, made an appointment 4 return the next morning with our decision. We did return, were welcomed by Hart and George. We selected the Q70L and began our financial process with Michael. Everyone we worked with was very knowledgeable and very friendly. When we picked the car up, we were given extensive instructions on features on the vehicle especially the navigation system. We have had the car 2 days and love it! It looks amazing and has a great ride - very luxurious. We are very happy with our new Infiniti! ! Will recommend West Houston Infiniti to all friends and family.

E. W.

Dec 17, 2015

Great experience. My salesperson, Michael Rasco, made the process my most pleasant buying experience to date.

Ashley2016

Dec 17, 2015

Very courteous staff and a smooth buying transaction. Stress free. Everyone went above and beyond. Extremely satisfied with my purchase. You now have another infinti fan.

Daton Dodson

Dec 14, 2015

Excellent service and everyone was both efficient and courteous.

Pete

Dec 14, 2015

Weather it is routine service or for the unexpected you have always come through for me.Thank You

Tom Rankin

Dec 13, 2015

Mr. Terry Epps, Sales Representative at West Houston Infiniti, is one of the finest gentleman I've ever known. His knowledge about the vehicles on his showroom floor is impressive. He doesn't simply talk about car details, he gets in and shows how each button, lever, knob and switch works and its purpose. He guides each customer to the appropriate executive including the General Manager, Finance Manager, Maintenance Manager and Parts Manager so the customer can interact with serious, top company personnel. Mr. Epps is always polite, articulate, highly informed, well dressed, well groomed and genuinely interested in the customer.

BigBuyer1997-1983

Dec 13, 2015

Each individual at the dealership was fantastic. They made it a very enjoyable experience. I would highly recommend the dealership to friends and family. Great Job!

Carole

Dec 10, 2015

Greenlee nice and helpful customer service representative.

adgamg416

Dec 7, 2015

After some brief confusion on available inventory, we found the car I wanted. Nick was very friendly and easy to deal with. All inventory was in great shape and the experience was as easy as could be expected. Would recommend the dealer to others.

Jorge

Dec 7, 2015

Easy to work with. This is my fourth Infiniti from this dealership. I highly recommend them dealership and their staff. Enjoyed the experience and professionalism.

Ms. Woods

Dec 2, 2015

I had not purchased a car in almost 10 years..but the team at West side were great! I would definitely recommend this dealership to friends and family. Thank you!

Jeff W.

Nov 30, 2015

The service team was very courteous, the process was efficient, and the cost for the services reasonable. Would highly recommend.

hamlinkl

Nov 30, 2015

The folks at West Houston Infiniti treat you like family. My salesperson, Michael, took the time to get to know me, my family, and our needs. They make the whole process as easy as possible.

E. Rios

Nov 29, 2015

Great customer service. Best car buying experience I've ever had.

Anne 429

Nov 29, 2015

Punctual, pleasant waiting area, efficient. It was easy to schedule online. As soon as you pull up someone approaches you and clarifies the purpose of your visit. You meet with your service rep, and just relax.

Ashapic

Nov 27, 2015

My Sales person Nick Turano was very responsive and helpful throughout the process. We have purchased several Infiniti vehicles and this was one of the best experiences.

Alejandro Burgaleta

Nov 26, 2015

Good service, nice people.I will definitively come back, they take good care of my InfinitiBest regards.

Bandwife

Nov 22, 2015

I have been with West Houston since 1991. Now 25 yrs. later and 7 Infinitis, the service, workmanship, and friendliness continue to be EXCEPTIONAL!! I am treated as part of the Infiniti family. Everyone calls me by name, makes sure my needs as been met, and that I am cared for in an excellent manner. While there are other dealerships closer to my home, I drive the 50 miles just to see the members of my Infiniti family!

Filup91

Nov 22, 2015

Great customer focus and follow up. Josh JACOB takes the time to engage with his clients. Very happy with the service and would return. Loaner car was also ready.

Jfperillo

Nov 22, 2015

Having dealt with many dealerships I had low expectations when I brought my car in for its first service. Those expectations were blown out of the water. Quick turn around and all done to my satisfaction. Impressed with my first experience.

Hill

Nov 21, 2015

Exceptional service provided by Sebastian Maupin. From start to finish the service and knowledge of the infinit representative was excellent.

SD Marks

Nov 20, 2015

My service man was exceptional as usual I always return to him and wiil not deal with anyone else he explains the function of the of my fx 35 in away I can understand and takes time to gives me the best option for service if he were to transfer I would follow.

Mike

Nov 20, 2015

They changed the oil and filter and washed the car. Did a great job except they left the paper and plastic protectors in the car that I removed before driving away.

cgsroc

Nov 19, 2015

I have been taking my infiniti to West Houston since purchasing it in 2010. The service level is consistently exceptional. From being greeted, to the service consultant, status updates, free loaner vehicle, and clean car when I pick it up.Great Job all around!

GMan

Nov 17, 2015

Happy with the timeframe this was completed in...and under estimate...did alignment, oil change, lift gate repairs ( stays replaced ) and coolant replacement.....only minor complaint was with my free loaner....beautiful Q50a....Interior was quite dirty...spilled coffee on seats and instrumentation, large oil stain on floor mat...

Kat

Nov 16, 2015

I LOVE BENNY!! He is great and awesome! He cares for people and answers all questions with kindness. Hiro is also very sweet and helpful.

Patriciam3

Nov 14, 2015

Excellent customer service! Always very curious. Service on vehicles has always been great. Very honest and prices are fair. Would recommend to my closet friends.

Bob

Nov 13, 2015

My first visit to the service department was very professional and friendly. The service to my vehicle was done in a timely professional manner.

Rigo V

Nov 13, 2015

I have used West Houston Infiniti for the service and repair of all my vehicles for the past 8 years. I have purchased my last 3 cars from them. I see no reason to go anywhere else.

Jobee

Nov 13, 2015

So I actually live in Austin, but drove 200 miles to see these guys because the sales rep at the ofher dealership trial closed me every 15 seconds and asked me questions over and over again the same wat even if i said "no". I bought a car from this dealership a few days ago. It was such a great experience, no pressure, fair deal and they treat people with care and respect. When I was waiting for their finance department to type up my paperwork i had a conversation with a nice couple who was buying a car that day. It was their second purchase from this dealership and they described both their experiences as good as the one i was having that day. The sales manager was really friendly and so was the new finance guy. Overall i will probably consider Infiniti for my second vehicle as i had such a wonderful experience here. And yes I will make the long drive again.

Blaze

Nov 12, 2015

The source of the problem I csme in with was immediately identified. I also got an alignment & inspection. I left my car and received a very clean & new loaner. Brian Watson is my service advisor, whom i always book my appointments with as he is always responsive & professional. I have always been satisfied with the level of service received. It's much further to travel to West Houston then SW Infiniti, but the level of service at West Houston is far superior. (I took the car to SW, they said couldn't find problem)

tskc1976

Nov 12, 2015

This dealership treats women with respect. All the employees are friendly and courteous. When you leave the dealership you are very knowledgeable regarding the vehicle that you have purchased.

Said

Nov 9, 2015

Was a pleasure doing business with you. I own most expensive cars and deal with many different dealers in Texas and California but i would like to say that most happy transactions happend to me with west Houston Infiniti.I be back for next purchase soon.Thank you again.Said.

davidcar909

Nov 9, 2015

Infiniti called me to schedule an appointment a few weeks prior. I arrived 5 minutes early for my appointment and waited to see the service consultant. She informed me that the service (an oil change) would take between 45 minutes and 1 hour. After an about an hour and 20 minutes I went to the service counter to find out what was taking so long. An attendant told me the car wash was backed up, but that she had the invoice and I went ahead and paid. It was raining by the way, so the car wash was sort of waste of time. She walked out to check on my car and returned in about 30 seconds with my keys. My car had been sitting there ready to go. I wonder how long I would have waited if I hadn't gone and asked about. I'm not sure I will bother to go back to have my car serviced if this what I can expect.

infinitilady

Nov 8, 2015

As always, we can count on great service no matter the reason for bringing our cars into your dealership!Brian has always taken care of us and we appreciate his caring and professional attitude!!

Sensia1711

Nov 8, 2015

Josh in service is the best!He has taken care of us for the 2 years we have had our sedan.We were not able to pick up our car on the day it was finished, but it was no problem to keep the complimentary loaner an extra day.When we picked the car up it had been cleaned and washed to perfection!

Erin

Nov 7, 2015

Overall excellent experience. Would highly recommend this dealership.

Caitlin

Nov 6, 2015

Benny was extremely honest about the repairs and prices. Was very professional and the repairs were done extremely timely.

Jim T in Houston

Nov 2, 2015

West Houston Infiniti has done great job with a small platform in a very competitive market. They are very efficient in providing service and making this experience as enjoyable as possible. Their expert staff is top-notch and very effective in keeping us informed and setting customers' expectations. Service is regularly done quickly, thoroughly and in less time than estimated. I would only ask that the customer-waiting facility be expanded to provide more personal space, just as the Westside Lexus facility (best I the region) has done down the street.

Keeta

Nov 2, 2015

Great overall experience. Benny was informed and very helpful.

No Name

Nov 1, 2015

West Houston Infiniti did an absolutely great job at servicing the vehicle.

Peggyasolis

Nov 1, 2015

I like be how I can check I quickly and work on my car is done within an hour or you get a loaner car

Richard Jennings

Oct 31, 2015

I am talking delivery today of our family's 14th Infiniti, some purchased and some leased. Every car was sold to us by our favorite sales professional, Terry Epps. He and everyone at West Houston Infiniti, from the Gentry ownership to Terry Landry over service, has made us feel like welcomed family members. We highly recommend that you consider WHI for your next car, and do ask for either Terry to make your experience truly outstanding!

Uche N.

Oct 31, 2015

I would like to highly commend the service of the dealer, Mr. Holloway, (I hope I got the name right) who checked me in for service. This was my first time at the dealership and I was very impressed with how I was treated, including the prompt and exceptional service I experienced. I left with the impression that when ever I'm ready for my next car, it would be from this dealership. Thank you.

Mom of 3

Oct 30, 2015

Excellent service courteous staff and fabulous installations

Happy Customer

Oct 30, 2015

The staff was very helpful and professional. I have used them over the last 4 years and have referred many friends. The service department is excellent.

Rodney Bishop

Oct 29, 2015

The sales experience was quick, efficient and met all expectations.

Sophie

Oct 28, 2015

Great Experience as usual at West Houston Infiniti.I wouldnt take my car any other place. Everyone is friendly and when you take your vehicle in for service or repair it's as though you're their one and only customer. The quality of maintenance and repair work has always been excellent, never had an issue where I had to take my car back or the problem was not fixed...real professionals.

Cliff McInnis

Oct 26, 2015

This dealership is top of the line & exceptional in every aspect!!

Lori Barnett

Oct 24, 2015

My first time at WHouston Infiniti. I always take my my husband with me the first time I get my car serviced just for moral support, and to make sure I'm not told I need "extra" work done on my car. What a nice surprise to be waited in a very timely manner! Bob was my service person and he was the best. I will request him from now on! He did a super job and he is a great rep for WHouston Infiniti! Easy in, short wait, and professional report! I left with a clean car too!

Rblaor005

Oct 24, 2015

Great as usual. I don't mind getting needed service. Always quick and I love the car wash. Nice waiting area with Starbucks coffee, water, free wifi and a TV

chiquita

Oct 23, 2015

Everyone did a great job to make us repeat customers. The management has made it a priority to treat their customers well and it shows at all levels. We where treated very fairly, honestly and professionally by the sales staff, the mangers and finance departments to make the purchase of our new QX80 the best car buying experience we have ever had. Keep up the great work and focus on being the best at all levels of your business.

Cary Everidge

Oct 22, 2015

We always have exceptional service. Lease is up in another year and a half and will not even look elsewhere. Thanks to Josh for his help in service.Cary

Noel

Oct 22, 2015

I know I will receive courtesy and respect at this dealership. Wonderful experience. We really like working with Steve Morrow, having purchase an QX-80 a year ago from Steve too. He is always there for us.

Mike

Oct 21, 2015

Excellent service and work. The loaner was clean as always and the customer service rep was friendly and courteous. The part we ordered in the past was installed with no issues and our car is running perfectly.

Norberto

Oct 19, 2015

Excellent service and quality attention from the agent - Jairo

jward814

Oct 19, 2015

Very efficient. Service included state inspection and Josh explained the new "one sticker" rule and how it works. As usual, I was treated like an old friend by Larry Porter, who sold me my car nearly 5 years ago. I have had experience with another Infiniti dealer in Houston closer to my home, but always make the trip to West Houston because of the way I am treated and the quality of the work.

S. Falcona

Oct 18, 2015

West Houston Infiniti has always provided me with outstanding service and they will do whatever it takes to ensure that I am completely satisfied with my maintenance/repairs. Everyone in service is professional, knowledgeable and friendly -- you feel like you are a family member. This type of atmosphere and commitment to customer satisfaction ensures that my next vehicle purchase will be at West Houston Infiniti. I cannot say enough about the service personnel, especially Norm and Terry.

prismg37

Oct 11, 2015

Every team member greeted me. Made sure I received the service I required. Explained all the details. Everyone was upbeat and listened to me. This is my second Infiniti at this dealership due to the people who work here. My service agent was exceptional. I would recommend him to anyone.My loaner car was cool. Thanks!

Mark

Oct 9, 2015

Thorough service. Everything done was clearly explained.

Mary Smith

Oct 7, 2015

My overall experience was superb. My salesman, Daniel Cardona was very professional, friendly and caring. I appreciate very much how he put forth a great effort to satisfy my desires and must needed features in my Infiniti Q50 (ie sunroof). I hope he keeps that spirited demeanor always. I think Daniel Cardona will become a top salesman. He is an asset to Infinity. The entire team was excellent- Rick & Steve. I'm happy that I purchased my car from Infiniti. Viewers, ask for Daniel when you visit.Overall rating is a 10 easily goes to Daniel for a great job. An d PRAISE THE LORD from whom all blessings flow.

Barbara

Oct 6, 2015

Service was good. My wife made an appoiment for 9:30 Friday morning, but when I got there there was no appoiment scheduled. However the service department got me in.

lerocks

Oct 5, 2015

Jairo has been my main service guy and he's awesome. My car is heavily modified and they go above and beyond to take care of it. Even though I have warranties though other companies, I always come back to this dealership because they are honest and upfront.

SamB

Oct 4, 2015

Very friendly and accommodating. All folks in the process were able to work with my schedule and preferences with no issues.

Cindysegrest

Oct 2, 2015

Everyone was incredibly friendly, helpful and a pleasure to deal with. I got a great offer for my trade in a a great deal on my purchase. I've never enjoyed the purchase of a vehicle until now.

Jose891

Oct 2, 2015

My service advisor is one of the best. He is reliable and makes me feel that he cares about providing the best service. I am really busy and he made it easy to get in and out. He is the first one that has gone over the invoice and explained the work done. Usually when I go to pick up my car, the only person I see is the cashier

Osty2015

Oct 2, 2015

The entire team at West Houston Infiniti went above and beyond to make my experience the best I've ever had when purchasing a vehicle. They were thorough, they were well informed and treated us like we were the only customers in the building when clearly we were not. I absolutely love my new QX60 and I will be a loyal West Houston Infiniti customer for years to come.

sjohnnsauer

Oct 2, 2015

The whole experience was flawless, Justin was friendly and very efficient. I will only go to Westside Infiniti because I know 'll always be treated right. This is my third Infiniti because I always know that no matter who I work with (Sales, Service, Management) I am always treated as a VIP.

Tami79

Oct 2, 2015

Fast friendly service. Comfortable waiting area. My car was serviced in an hour as promised, it was also clean and shiny when done. I always have a good experience here. The service coordinator that always greets me knows me by name and he is always on top of my service needs

Michelle

Oct 1, 2015

Daniel and his team went beyond what I could have ask for to get me the best deal possible. I am so happy with my car and very comfortable with my payments.

none

Oct 1, 2015

West Houston Infiniti's service department is top notch. I would recommend them to anyone needing service on their Infiniti.

Paul

Oct 1, 2015

My sales Representative, Larry Porter was great The car was as advertised on the website and I got a reasonable trade-in for my old car. The only negative was that there was a lot of paperwork. Surely a lot of that could be computerized today.

RH

Oct 1, 2015

Justin Bellamy of West Houston Infiniti provided exceptional service. His professionalism, integrity, and customer focus was excellent! He is one of the main reasons I would continue to do business with West Houston Infiniti and I am also referring my friends and colleagues to him.

Ruben Alaniz

Oct 1, 2015

The service was excellent and facility was very clean and accommodating.

HappyCustomer

Sep 30, 2015

Great service! I took my 2008 Infiniti g37s for seat belt issues and they did a fantastic job fixing it in no time. They are very nice and treat you with respect. I recommend West Houston Infiniti 100%!

Alcazar3515

Sep 27, 2015

I just bought my second Infiniti from West Houston and it was a simply awesome buying experience. It started with bringing my 2006 M35 in for service. Jairo, the Assistant Service Manager took care of my car and provided an honest assessment of some of challenges I was and could potentially face with an aging vehicle. Already considering the possibility of upgrading my car, I felt it was the right time to consider a change. The next day I returned to West Houston Infiniti. The team was patient and worked hard to ensure they understood what was important to me. As a result, I left West Houston with the car of my choice and a real appreciation for the benefits of brand loyalty. The entire team from service to sales and finance exceeded my expectations and lived up to the Infiniti commitment to service excellence!

karinf

Sep 24, 2015

I just bought my 4th Infiniti from West Houston. From sales staff, Chris Reed, who has sold me all 4 vehicles, the experience is always 1st class. He is honest, courteous and willing to go the extra mile to make sure my buying experience is flawless.

allilee

Sep 23, 2015

Daniel had great customer service. He went above and beyond for me. I will be purchasing another vehicle from him in the next couple months. I highly recommend this dealership. Allison Lee

bubba1010

Sep 23, 2015

The West Infiniti Dealership has upgrade its facility and makes the customer comfortable while waiting for service. The price of service is reasonable for routine maintenance.

Chart44

Sep 22, 2015

We would recommend this dealership to others.great sales staff. Very courteous and professional. I loved that no one was pushy like the Acura place we went to first. Sometimes I wish I had my Armada back thou. Miss my space.

D.e.newton

Sep 22, 2015

Josh left lunch early just to take care of me. That is great service!! Truely exceptional, I probably should bring him lunch. Yea that's what I'll do. Thanks Josh

CARLOS CHELALA

Sep 21, 2015

GREAT SERVICE , EXCELLENT DEALERSHIP . ______________________________________________

M.Pabon

Sep 18, 2015

Upon arrival the reception team seemed overloaded. I was taken care by a very kind and service oriented mature gentleman, he was overseeing that nobody got behind. Actually I never talked to anybody on the service desk up until an additional service was recommended to me (wheel alignment).As such I did not get to present my discount coupons, so I am not sure that I was overcharged. Also, after State inspection, nobody mentioned to me that they are not gluing the sticker because we are moving to a single sticker system (by law), at first I thought that they had forgotten it and was planning to return. A call to the service desk clarified the issue.I booked my service on line about 3 weeks before and arrived on time. With such anticipation, I expect people to talk to me within the first 20 minutes. that was not the case, but the mature gentleman filled the gap. He said 'Brian is on vacations and we are overloaded' Yes, but I booked three weeks in advance as well! so some courtesy is expected.

Pete

Sep 14, 2015

Salesperson was excellent. Responsive and managed to get the deal done quickly and cleanly without wasting my time. Other dealers would not give an idea of costs/financing options until later in the process and this is something I don't have time to deal with . This was not the case with Michael at West Houston Infiniti and it made the process a lot quicker.

Carlos

Sep 14, 2015

I was very satisfied with the service I recieved from West Houston Infinity. Mr. Jairo Perez took care of all the details. The service was completed on time and to my satisfaction.

David C

Sep 13, 2015

West Houston Infiniti gave us a really good price. There was no high pressure sales, Steve (my salesman was very knowledgeable). I've never bought from them before, hopefully they have goodmservice after the sale.

MidnightFX50

Sep 13, 2015

This is our fourth Infiniti from West Houston and the sales staff and the service team get better and better. I cn't imagine going anywhere else. My next car will be an Infiniti.

L. Phillips

Sep 8, 2015

I took my SUV for the 15K mile service among other things. I was informed by my service advisor it would take more than a couple hours so he arranged for a loaner; which was great. Since I purchased the car (over a year ago) I have been coming West Houston Infiniti for service and have never been dissapointed. My service advisor Bennie Bynum is great- friendly and always ensures he provided clarity on what will be performed. Will be back for the next services for sure.

jekacher

Sep 7, 2015

Great experience buying a new QX80. All was well-explained, George was very knowledgeable, and the sales process was organized and streamlined. I would definitely recommend to others.

Sharon

Sep 6, 2015

Great Service, friendly environment. I highly recommend West Infiniti!

Ann Pippert

Sep 5, 2015

As always, I was greeted with a smile. I was offered a nice space to sit as I basically brought my "office" with me. Thank you for the consideration of my needs, and the very pleasant experience of waiting in such a nice atmosphere.

Lchape

Aug 31, 2015

Josh and the whole service team at West Houston Infiniti are a pleasure to work with. Service appointment was completed on time as expected. The waiting area is great as well. Very comfortable.

msegtx

Aug 20, 2015

Josh provided exceptional client service with a great attitude. Provided fast, efficient no hassle service which allowed me to be on my way without issue.

julguill

Aug 15, 2015

As always, Josh Jacob was exceptional in conducting my 45,000 mile service. He fixed the 2 tires on our car since he knew they're still under warranty. I don't think the other agents would do that for us. He always makes sure that we're satisfied with the service we get.

buzzy

Aug 9, 2015

Tony Chan, my sales person, was truly exceptional. Went out of his way to be of assistance. Dealership with a good inventory, so no need to wait for outside delivery.

Aquanova100

Aug 7, 2015

All was good woth the Service Department. Nice guys, especially the Parts Manager, Ray, and the guy that helped me out when I brought the car in, didn't get his name though. There was a woman who seemed kind of angry and bitter about the snacks at the coffee station though. I don't think I would buy a car from her. But she seemed mostly harmless.

Philsue

Aug 7, 2015

Our Service rep was very nice and kept us informed of the work as it was done. Gave me the recap of service performed as requested.

Jerry in Houston43

Aug 2, 2015

I used an Infinity dealer ship in Houston which gradually became an annoying event. Found a Service rep at West Infinity who went out of his way to assist me with a minor issue with the convertible top, From that day forward I have become a devoted customer. With each visit I an m ore impressed with the concern for the customer. So I thank you and love the West Infinity culture.

Jenne

Jul 20, 2015

Josh Jacobs is excellent with communication, getting my car ready and serviced quickly. Always upfront on issues I'm having, no BS! As a woman we are snowed a lot in the car industry.Having repairs completed I was taken at two places.with Josh I don't have that worry.

Pedro Ibanez

Jul 7, 2015

I am giving initial good reviews now, but I have yet to pick up me vehicle.My overall evaluation will be subject to the condition of the vehicle when I pick it up.Thank you,Pedro

Gerry Tribe

Jul 6, 2015

It is always a carefree experience when taking my car in for service. I know the work will be done right and my QX80 will be delivered back to me clean. Brian Watson is a pleasure to deal with.

Norman Issac is an experienced and helpful Service Consultan

Jul 6, 2015

Norman Issac is an experienced and helpful Service Consultant. We have been with him with few cars for many years. great job.

Panama boy40

Jul 3, 2015

I have been an infiniti loyal client for over 20 years. Have dealt with Norman Issac all that time,he is the best you have.

Christie Meyer

Jun 30, 2015

VERY efficient and organized to get you in & out as quickly as possible while still providing quality service. Staff is so friendly & goes above and beyond to make the customer happy.

Judy Dobbs

Jun 30, 2015

Overall service experience was great! I discovered some white residue, however, in the wheel wells and on the side of the car after I left. Talked to a service rep just before closing who couldn't explain how it might have got there. Will check in with service department when I return to complete warranty repairs.

Daniel

Jun 29, 2015

One best service anyone could ask for. Car was properly washed and vacuumed after service.

Don Sustendal

Jun 29, 2015

They schedule the service and stick to the scheule.

Mike Sturm

Jun 29, 2015

Great service and great Service Advisor. My car was ready before expected and very clean.

Luisa

Jun 29, 2015

This is my second Infiniti,I have a BMW too but the brand and customer services at Infiniti is outstanding. Love to go there when I have too. Is the best dealer of any car brand the people that work there show that they like to work there. Don't know if is the Brand or the Management but that place has a really good team, they are really professional, kind and friendly.

Richard Tetrault

Jun 28, 2015

Excellent staff on ALL levels. Efficient, Friendly, Accomodating and Polite.

Richard Jennings

Jun 24, 2015

West Houston Infiniti's staff treats its customers like members of the family. My family has purchased and leased 14 cars since 1994 and have enjoyed every one! We only buy from Terry Epps who sold the first Infiniti in the U.S. at this family-owned dealership. The service manager Terry Landry is awesome as well and runs an outstanding service department. You cannot do better than to do business with West Houston Infiniti and especially with these two men!

Daniel Salinas

Jun 23, 2015

Thanks for the quality of service. I will return if I have any concerns or in need of any repiars.

Johnny

Jun 23, 2015

Hands down this is the best car dealership for purchases & for car service/repairs! Way to go West Houston Infiniti.

Timothy Bedore

Jun 23, 2015

Outstanding service as usual from West Houston Infiniti.

CB

Jun 23, 2015

Great service experience. Vehicle ready when promised. Car cleaned upon return. Easy to get appt. I will definitely return for service her. Comfortable waiting lounge.

Tony Vasut

Jun 21, 2015

Excellent as always! Amazing service & great people!

Andrew gleason

Jun 20, 2015

Great experience! Norman Issac was great as usual. I would recommend this dealership to friends and family

Liz

Jun 18, 2015

Friendly and professional personal always five stars service .

Thomas S. Raley

Jun 15, 2015

Josh did a very professional job with my 24,000 mile service. All issues were addressed and the car was delivered on time. Thanks.

finch1234

Jun 15, 2015

Jairo has handled my needs since he came on board. He always remembers my name and comes to greet me with a smile when he sees. He makes sure that all my needs are met to perfection and goes out of his way to take care of me in the most positive and efficient manner. He is a real pleasure to work with!

EBIII

Jun 14, 2015

Superior customer service, product and sales process.

Bill

Jun 13, 2015

Scheduled my routine service on the dealership website, was quick and painless. Service advisor was professional and knowledgeable.

Debbie Allen

Jun 13, 2015

Was in and out of the dealership in a flash! My sales person was fantastic - this is the second car I've purchased with him and he is a joy to work with! You have a wonderful dealership and I love my new Infiniti!

Gary Karter

Jun 12, 2015

Everything was great and as always Norman is the best. I have always been impressed with his knowledge of what might be the problem with my car and I will stay you customer because of him.

Gary Parker

Jun 12, 2015

Having received a call fro Josh Jacobs that an inspection showed several areas that required attention, I was not caught by surprise.The car is 11+ years old and has encountered only basic maintenance care.I wondered how serious these items were, but agreed to have them done..I was very pleased after the work was done that, indeed, it was necessary. The difference was obvious and has done away with my thoughts of replacing it.

Jerilyn

Jun 12, 2015

When I had my car die on me unexpectedly, I immediately had it towed to West Houston Infiniti. Josh had it all taken care of and repaired in a matter of hours. I could have picked it up the same day/except I didn't have a way to get to the dealership until the next morning.Thank you Josh and the staff at West Houston Infiniti for taking care of my car in as a result taking care of me.

K

Jun 11, 2015

I really like Benny. He is friendly and nice. He does not pressure you but does advise. He used my coupons and was very responsive to my phone calls.

Bruce Lindemann

Jun 8, 2015

West Houston Infinity is where we have bought out last two infinities prior to buying the recent QS70. They are easy to deal with, no pressure tactics, and a great service facility. From Oil changes to minor repairs this dealership has it together.

Cladyga

Jun 8, 2015

Josh always takes good care of me and my car. Communicated well and responds quickly. My wait time if any is very minimal. He's polite and very helpful.

Joe

Jun 5, 2015

Another dealer which sold me my car did not supply a front license plate bracket, so west Houston infinity helped me call and also email them to get this part mailed from the selling dealer for free. Good service.

Rick

Jun 2, 2015

Jairo is always great to work with and this time was no different. My G37x needed a few minor repairs and an oil change, and I was able to drop it off and pick up later in the week. The repair part took and few days on order, but that was not an issue, as I have another vehicle and did not need the loaner car that was offered. The dealership waiting area is nice, clean, well decorated, and I even found myself wandering the new car showroom for a few minutes when I picked up the G37x My car was clean and everything was done as expected. No issues that I can think of. I will definitely come back for any future work on my Infiniti.

StephinaJ

Jun 2, 2015

My service rider is Norman. He is excellent. I can always depend on receiving quality care when Norman is handling my car. Now, I have stated my review, I don't like being told I have to utilize "x" amount words. I'm not writing a book here!

Daniel Schomer

Jun 1, 2015

West Houston Infiniti continues in its tradition of exceptional service.

Lew Arend

Jun 1, 2015

excellent attention to details. personal touch. the sales person Terry Epp has been helping us lease a car for several years. He is a true professional. the support staff responded well and follow up was exceptional.

Pete

Jun 1, 2015

Thanks for taking care of what turned out to be a serious problem.

Leslie

Jun 1, 2015

Josh and the service department did an awesome job! Thanks for taking care of my vehicle. I won't dread having to come in to get something fixed next time!

mark123

Jun 1, 2015

Great sales and finance managers,vehicle was a lease and I wound up with a better vehicle than I expected at a competitive price with no hassle

Andy

May 30, 2015

Vehicle needed turn signal on mirror repaired. Service suggested using a slightly more expensive part to make a cosmetic fix to trim that I did not see originally. Part had to be ordered, which arrived as promised. Next day appointment was made for installation which was done while I waited within the promised time during a day that the Service Center seemed rather busy. Thanks for the professionalism.

NK

May 30, 2015

Over the past 4 years that I have been taking my Q56, the service from driving up to the center and stepping out of the vehicle where Spencer & Johnathan take over and to talking to the service rep, which is Omar Chinchilla and the service crew working on the vehicle - all I can say is that they have and continue to do A+ work.I must say that their attitude and diligence to their work is exceptional. Touch wood till date I have no complaints and I just love the fact that West Houston Infiniti always cleans/washes the car before having us drive out with it.

kevin blasini

May 29, 2015

straightfoward, no nonense approach and do not have the sense of dread that comes with preparing to buy/lease a new car

LeRoy Wesatzke

May 27, 2015

Always a great experience dealing with the great and professional people with West Houston Infiniti

Infiniti M35x owner

May 24, 2015

Josh Jacob did a very good job on customer service, including talking to me when I came to pick up the car instead of just letting me pay and leave.

Ty Fairbanks

May 6, 2015

Josh Jacob and the cashier were excellent and courteous.

infinity2011

May 5, 2015

I have owned Infinity's since 2004 and I have been very pleased with the service department especially my service manager Norman. He's friendly and personable. Keep it honest and i will always be a loyal customer.

Lisa

May 4, 2015

I took my 2004 Infiniti FX 35 to West Houston Infiniti to have the airbag recall fixed. We were in and out in less than an hour. They even washed and vacuumed by car which I was not expecting but was pleasantly surprised. I will recommend this dealership to my friends looking to repair or buy an Infiniti.

badatcounting

May 4, 2015

If you need a pre-owned Infiniti or any other pre-owned car on the West Houston Infiniti lot, ask for Larry Porter. He'll go out of his way to make the experience hassle-free. He cares about his customers finding a car they love, and making sure that they know all its features.

C brown

May 3, 2015

Good experience with this dealer and they worked really hard to earn the businesses

Dianne Williams

May 3, 2015

THIS IS MY SECOND CAR PURCHASED FROM FROM WEST SIDE INFINITY. LOVELY FACILITY AND EXCELLENT SERVICE BY ALL. LARRY OLSON, OUR SALESMAN, ISSAC, OUR SERVICE DEPT. REP, AND ROBERT, OUR CLOSER WERE ALL PROFESSIONAL, COURTEOUS AND A PLEASURE DOING BUSINESS WITH. THANK YOU , ALL.

Peter Barbara

May 3, 2015

Great service,employees were very helpful, facility was clean.

Shailesh Potnis

May 3, 2015

Very quick Oil change service. Delivered on schedule.

George

Apr 29, 2015

The West Houston Infiniti Service Deaprtment is always very reliable. I can always count on getting getting great service! Bennie was very knowledgeable and helpful.

Reed1972

Apr 28, 2015

Your service advisor Benny went out of his way for me and got my problem handled right away .He is very helpful when I had to return the next week because I had a gas smell in my carHe put me in a rental right away in and out in 15 minsLove it!

Clau

Apr 27, 2015

The experience is amazing , if you plan to buy Infiniti you need stop at this dealership is best choice in town , the best Team-player attitude from the salesman and manager, thanks west Houston Infiniti

DannyinKaty

Apr 21, 2015

The people at West Houston Infiniti did an excellent job through the buying process, the handover of the car and preparation and follow up. Everyone was know.edgeable and service oriented. I would certainly go business here in the future.

EBIII

Apr 20, 2015

Expected to be there for 30 minutes and was in/out in 15. Excellent communications with both the service writer and service director. In my opinion this is what a service appointment should be....simple and straight forward.

Happy Customer

Apr 15, 2015

Love the car and especially love the service. Have used this dealership for buying all cars and SUV's for past 2+ years and have never had a bad experience in their service department or sales department.

infinityguy

Apr 14, 2015

I had a great experience with Jaro in your customer service dept. He was friendly and very helpful. I will return to your service dept for my Infinity care and repairs. I look forward to having Jaro assist me in future service visits.

SamCarol Vyas

Apr 14, 2015

Sales person very thorough and helpful. Went over fine details on car operation. Was able to respond in a timely manner. Would definitely recommend. The dealer show romm very impressive.

janetz

Apr 9, 2015

All of our questions were answered and everyone was very friendly. When I called back after the purchase to ask a question, Jack was just as nice as before the sale.

BamaTexan

Apr 8, 2015

Work was done on time, loaner was ready and clean, repair was accomplished satisfactorily. Norman got me in and out efficiently. Thanks for a pleasant experience.

CLRinHouston

Apr 5, 2015

Josh did an awesome job making sure I was satisfied with the service I received. He reviewed all the details to make sure I understood everything!!

KatyMom

Apr 1, 2015

The team at West Houston Infiniti worked to find the exact Q50 I wanted and more at the very best price. They stayed late to process the car, paperwork, answer every question, and teach me all about my car. Awesome people, experience & Infiniti dealership!

Kelley

Apr 1, 2015

Steve Morrow is an awesome salesman. He was very knowledgeable and answered all my questions about the car. Car was clean and ready to go, like he promised.

Larryw1950

Apr 1, 2015

The service person, Jairo was very courteous and helpful. Services performed were above my expectations. I always try to bring both my Infinitis to West Houston.

dnabrams1

Mar 25, 2015

Sebastian Maupin was my salesman and he was excellent. He made my wife and I extremely comfortable and made our purchase enjoyable. He was very attentive to our needs and did his best to ensure our expectations were met. He honored his commitment to us and made sure the vehicle was ready to go when we arrived. One specific thing I would like to note is how Sebastian helped save my bag. When I traded in my old G37, I accidentally left a bag with my belongings in the trunk. I did not remember until the end of the day and I promptly called Sebastian. He rushed to my car before it was taken away from the dealership and found my belongings and stored them for me until I could retrieve them. Sebastian went above and beyond and he is a large part of the reason that I decided to stay within the Infiniti family.

Suzy Q

Mar 25, 2015

I have been working with Brian Watson for about 6 years now and he has always given such exceptional service! Thank you for always taking care of me!

Chad

Mar 23, 2015

Infinity Of West Houston service department has been the best experience by far for me compared to everywhere else. They are professional, and take care of you and do a great job.

Swaters

Mar 23, 2015

Flexible: Arrived about 1hour late from appointment but a service representative was able to get my information and was out in 10 minutes (leaving my car for the day of course)Efficient: All service representatives work like a team.. no need to wait for the assigned rep and thus no bottle necks.Detailed: Service performed as described and as I performed the interior/exterior detail - did a great job... my car felt brand new...

Andrews

Mar 16, 2015

I appreciate the integrity of the employees that I have come in contact with in the service facility. Rusty Boykin and Benny Bynum have been a joy to work when it comes to the vehicle I use to sheperd the most precious cargo around - MY FAMILY. I am very meticulous when it comes to my car and I pay close attention to detail when it's serviced because this is Houston and your car is a must in this city, that's why I purchased the top of the line Infiniti and now I feel have the best in class service.

khumpic

Mar 11, 2015

We've bought many cars but this was by far the best experience we've had. From start to finish they made it a great experience

Mike sabbagh

Mar 9, 2015

Easy and smooth I love dealing with Josh pro & knowledgable.

HWK

Mar 8, 2015

My other car is a Porsche... the service at West Houston Infiniti is better than the Porsche dealership.

SheilaK

Mar 5, 2015

I have purchase many new cars over the years, however, I have never had the exceptional service as I have had at West Houston Infiniti. From the moment I walked in the door, I felt comfortable with the people surrounding me. Steve Morrow is an amazing Sales Consultant, he was very thorough in making sure I got familiar with my new purchase. The New Car Sales Manager, Ricky Tejada, was kind and caring in making sure we got the the car that we wanted for a price we could afford. When we went into finance, Larry Bagley, made the signing process very easy. The whole process from finding a new car to driving away with my new Q60 coupe was very efficient. Everyone made me feel like I was part of the Infiniti family and I can't thank Ricky, Steve, and Larry enough.

George & Mary Rustay

Mar 4, 2015

Great Experience. Terry Epps was a great agent to assist us in making the right choices at West Houston Infiniti . A great deal for us in leasing the right car at the best price.

obdrf

Mar 4, 2015

The cooperation I received from Infiniti roadside service was outstanding. They showed up on time, were courteous and solved my immediate problem.When i came to West Houston Infiniti, Mr. Josh Jacob was knowledgeable, courteous and quickly presented a plan to solve my automotive crisis.I was totally confident in the plan to repair my auto, obtain a loaner car, and arrive at a definitive date that my auto would be ready. Mr. Jacob is a wonderful asset to West Houston Infiniti.

Anthony Lorello

Mar 2, 2015

Norman did a great job, quick and accurate. Called back with correct diagnosis and was done promptly.

Pete Guarrine

Mar 2, 2015

Could not have been better!I was furnished a loner car and was glad they pointed out that my tires needed to be replaced. The battery was low but was free because of the warranty package.

rjennings

Mar 1, 2015

Just an oil change and tire rotation...done as expected...superbly. From the friendly greeting at the door to the coffee and water in the waiting area, I felt at home.

jdh

Feb 27, 2015

Never a concern bringing in my car for service. Truly enjoy working with Josh Jacob. He always spends the right amount of time explaining things and gets me back on the road. The service department at West Houston is one of the main reasons I continue to purchase from there. Its after the purchase of the car that matters to me. Every person there is friendly.

Sachin M.

Feb 23, 2015

I would give west houston infiniti all 4's and 5's but the prices are so high for repairs.

stephen sinlao

Feb 22, 2015

exceptional service! Vince was very thorough during our interaction. He was patient and professional.

Gar8910

Feb 21, 2015

On my 3rd QX56/80 and have been going to this dealership since 2008! Great Sevice and Employees! No complaints! Always Recommend them!Gigi Rhodes

james

Feb 20, 2015

I had a great experience my salesman Dwayne was great

Tony Vasut

Feb 20, 2015

West Houston Infinity provided excellent service as always. The staff is friendly and knowledgeable and always on top of things. Easily the best dealership that I've encountered.

Susan

Feb 20, 2015

This dealership should teach classes on customer service and how to sell a car. I had Team James and Ricky. It was the best experince I have every had when buying a car. The price was great and they went above and beyond. Made you feel like you were family. I will always buy from the this dealer. Super show room and so clean. Thank you James and Ricky for making things so fun and easy.

Shemika J SmithWhite

Feb 9, 2015

Great customer services and fast servicesMr. Hart O. made it the most pleasant car transaction I have ever had.

Zaid kayyali

Feb 9, 2015

I had an issue with my car that needed to be fixed under warranty. They were awesome, efficient, and really worked around my schedule.

Robert E. Hall

Feb 8, 2015

Bryan was helpful and the work done on my car was very high quality.

DLB

Feb 6, 2015

Recently shopped for a car at West Houston Infiniti. So lovely to experience good, solid, informative service - with no high pressure sells (appropriate for a luxury dealer). Classy, family run operation. We worked with Dwayne Dimaria who I highly recommend with great enthusiasm.

Cool in a QX60

Feb 4, 2015

Awesome experience buying our new QX60 loaded AWD SUV. West Houston Infiniti was an excellent choice and the car is exceptional. Could use a little more power, but still the best buy amoung luxury SUVs with a 3rd row seat. Wonderful features on the car and pleasant, no pressure sales people at the dealership. Go There...you will leave happy. This is our third Infiniti in 14 years. "Cool in a QX60" - the heated and cooled seats are the best option yet - especially in Houston.

Jency Gray

Feb 4, 2015

Excellent! Norman always has taken excellent care of us! Honestly that is why we continue to purchase infinities and always from west Houston infiniti because I feel well taken care of!

Susan McFarland

Feb 4, 2015

Excellant service with my service representative. I was given a loaner car while I was there.

catcravy

Feb 2, 2015

I'm very busy and do not have time to hang out at a dealership so I sent an e-mail to Hart Oshman telling him I was interested in the Q50. We handled all the communiations by e-mail - my preference and I bought the car with the price and payment requested. Working with Steve Morrow and Hart Oshman was a pleasure. By the way I love my Infiniti Q50.

Julia D.

Jan 31, 2015

The service I received was excellent. I was able to bring my vehicle in the same day I called. My courtesy vehicle was ready and waiting for me when I got there. I was impressed with the friendliness with everyone I dealt with. I would highly recommend West Infiniti.I did not purchase my M37 from West Infiniti and I felt like I was treated the same as if I had.

Linda

Jan 31, 2015

We are now on our 6th vehicle from this facility and love everything from the purchase process to the product and service.

Dawn

Jan 30, 2015

Norman Issac is a great service rep!! Friendly and on top of your service.....he is a great go to person!!

James B.

Jan 30, 2015

Routine maintenance was done quickly and Josh kept me updated the entire time. Another great experience at the dealership. These guys are sharp and ownership clearly cares about you as a long term customer, not just at the point of sale.

Martin Buckley

Jan 24, 2015

Only one problem - seems you missed that my right front turn signal is broken out. When can I come in for repair and how long should it take?Otherwise a GREAT experience!Martin Buckley

Jack Brixey

Jan 23, 2015

customer service was very proactive about provide service and greeted me when I came in the wrong door and helped me through the process.

Ary

Jan 19, 2015

Great people, James Duhon and Ricky Tejada were FANTASTIC!!!! Main points:Costumer focus;Reliability;FastInfinity must be very proud to have two such dedicated representatives enhance the brand!

Larry Blume

Jan 18, 2015

Brian treated me great, fast service! I was in and out of the loaner vehicle, and was called with updates a couple of times. He gave me the flexibility to pick up my car either before or after lunch. Payment processing was very efficient, and remembered to even use my coupon. Coffee was hot, and granola bars were free and delicious.

Memorial area in Houston

Jan 18, 2015

Exceptional service from moment driving into the service driveway till the moment leaving. I was very nervous because I had a warning sign on my car and had several errands to run and couldn't get an appointment till the next day but they were able to fit me in which maybe feel much better not driving a car with a warning light on. They (Jairo) were able to work my appointment in without much notice and provide a loaner car. Best service I've ever had with my car!!

Ann Joyner

Jan 17, 2015

I have used West Houston Infiniti since the early 1990s, I am driving my third Infiniti and everyone has been serviced at this dealership. They offer great service, are friendly and courteous.

Awilda Paulette

Jan 12, 2015

We took our car for service and repair recently. Terry Landry was our contact during the process. While the vehicle was in the shop, he kept us informed. He even went out of his way to help us with an extended warranty issue. Our car is working great again. We appreciate the great overall service.

Melanie C

Jan 6, 2015

My experience with West Houston Infiniti has been outstanding!! I never wait more than 30-45 minutes for any service and I have to, they let me know and supply me with a rental. Because of this great service I decided to purchase another infiniti and the sales department was awesome (as they were the first time I purchased).

Suzanne Adams

Jan 5, 2015

Ricky Tejada and Steve were both excellent to deal with and this is my third Infiniti.

Big Fan

Jan 2, 2015

I hate buying cars. I loved the fact that this was simple. We told them what we were interested in and they gave us the best price they could and we drove home that night without having to play the car buying "games".

Ernesto Bautista III

Jan 2, 2015

Exceptional Knowledge, Customer Service and Execution.

Vamsee Penagaluru

Jan 2, 2015

After visiting 3 other dealers and getting prices merely to lure me in ... I got truly honest opinion, and pricing from West Houston infinit. My 3 hour drive to and from the dealership was WAY MORE than worth it.Everything promised was done for me... In fact git more that what i was expecting on explaining my situation and needs. The facilities were great and the people polite.My sales reps Ricky and Nick were eexceptional. I felt valued and felt like a real person rather than a profit making deal !Would recommedn this dealership to all !!Thanks guysVamsee

danielleharrisdavis

Jan 1, 2015

I purchased my car with ease! What I like about this dealership is that they don't hassle you. I sent an email stating that I was interested in a particular car and Larry called me ONCE and we moved forward from there. Larry was very friendly. He went above and beyond to make the process as smooth as possible. Thank you West Houston Infiniti!

Cheryl Dugger

Dec 4, 2014

Norman is always consistently customer-focused and reliable.

Stephanie Jones

Dec 3, 2014

Norman is my service representative and I always receive great service from him!!

BrianWilson

Dec 3, 2014

The Q70 was our Fourth auto purchase from West Houston Infiniti. The dealership has always treated us fairly and provided superior service. We will be back!

Ramona Perkins

Dec 2, 2014

I have had my car serviced here before but this last experience was not what I been accustomed to with past visits. I was not offered a loaner vehicle at the time my care was admitted for services. Afterward the repairs, I called to report that I could hear the fluids running through the hoses as I drove my care. Norm, my service coordinator told me "it might just be air running in hoses" and to bring back in and he would have it taken care of. My issue with is response to service was I paid over $1600.00 and this is how I was treated. SignedNot a happy customer.

Michelle D.

Nov 30, 2014

We just purchased our third vehicle from West Houston Infiniti! They make the whole buying process an excellent one. Would not go anywhere else!

Satisfied customer

Nov 27, 2014

Excellent service and friendly service advisors. One of them gave me a ride to my office nearby as I my service did not qualify for a loaner.

Adam5678

Nov 26, 2014

Great service. Great sales team. We got one pre-owned and one new car. We will get our next car from this dealer. We got one used VW and a new Infiniti

Lihai YU

Nov 24, 2014

Excellent services, that's all I can say. Tony is such as nice guy and helps to explain everything and answers all teh questions patiently, even half of tyhe questions are not related to his car selling.,

Abdulaziz

Nov 23, 2014

Dealing with West Houston Infiniti was a wonderful experience all through the deal. Starting from Front Desk to Sales Rep Mr Frit Saushkin to Manager and Finance Manager all behaved in a veryProfessional manner. I enjoyed whole profession thoroughly.

Alvaro Arrazola

Nov 23, 2014

Excellent experience throughout the entire process, thank u!!

Bob Flavin

Nov 23, 2014

my car was back in for the repairs for the noise from the undercarriage of my car

mover 1

Nov 23, 2014

My sales representative (Larry) was very attentive and helpful without being "pushy" Would highly recommend West Houston Infinity I was shopping a used car and bought a new car

Bill Irons

Nov 22, 2014

Louie in you service department came in on his day off to fix my brakes. He did an awesome job. This is true customer dedication. 5 star rating across the board.

kevindouglaswest

Nov 22, 2014

Lauren is fantastic at her job from start to finish. It's never a hassle to have my QX56 serviced and being an Express customer is awesome.

Gary Karter

Nov 20, 2014

Great experience. My service advice Norman is the best. Always helpfull.

Stacey Bordovsky

Nov 17, 2014

Josh Jacobs was very professional and helpful. West Houston Infiniti team did an outstanding job!

Susan Kres McCormick

Nov 16, 2014

Very efficient and completed service in a timely manner.

HK

Nov 14, 2014

Schedule service online. A 'triage' service rep greats you on the drive and starts processing your appointment even before you meet with your service agent. Very efficient and fast.

Karen Spagnola

Nov 13, 2014

Norman fit me in as I called on the day and I really appreciate that!

Kimm

Nov 13, 2014

Service Department (Brian Watson) is and has always been outstanding!

Nadine

Nov 13, 2014

West Houston offers exceptional service everytime I go there. Excellent place

caroline.vaughan.3

Nov 13, 2014

The reason why I own an Infiniti is because of the service. I have been a customer at Southwest Infiniti for 8 years now. Recently, I actually traded in my old QX56 for the new QX80. Every time I call and set up an appointment, I have a great experience. I also love the service reminders after booking the appointment. When I arrive at the dealership, the place is always very clean and the staff is friendly. They are waiting for me. Since I own a Vet Clinic, my dog travels with me all the time. On several occasions, prior to coming to work I have stopped by to get a quick oil change in the morning. I bring my dog with me and they have never complained about my pup. She is very good so we wait patiently together. I love it when I get my car back it is all clean and most important the team has updated my computerized service reminder in my car. I would highly recommend this dealership. The owner also takes an interest in making sure that exceptional service is his top priority.

Vanessa0301

Sep 22, 2014

Took my SUV, advisor called me and told me it was ready (after over 1000.00 dollars )when I go pick it up I was told they were short staff so I was not able to talk to an advisor. On my way home I find out that what they said was fixed wasn't. I made close to fifty calls before I could talk to someone . When my advisor called me the next day and I asked him if his tech had checked it before I had picked it up he said he wasn't able to talk to him, he was on a test drive. When I called him later that afternoon he told me he still wasn't able to talk to him bc he wasn't at work that day! He asked me to take my SUV back so they could check it again and called me a day later to tell me I needed to pay over 1,600 for parts, almost 200 for taxes and almost 600 for labor!

btonye

Sep 15, 2014

Great service rep, honest about cost. I don't like dealing with car companies, however will buy my next car there, the service experience was very good, and I drove away very satisfied.

cawg2000

Sep 7, 2014

The paint on the roof of my 2008 Infiniti M35 has come off to the primer and the headlights appear to be 12-15 years old. My car has approximately 60,000 miles. I took it in to ask about the paint and headlights being in such poor condition with it only being 6 years old, and to see what Infiniti could do about the problem. The paint shop manager told me it was poor maintenance of the car. I asked what he meant by poor maintenance and all he could say was that it hadn't been waxed. The car doesn't even have a single ding on it anywhere. And headlights do not need to be waxed. I took the car to 3 body shops all of whom told me that waxing had nothing to do with the paint or the headlights being in such poor condition. I tried to speak with customer service but they wouldn't even have someone else look at the car, just took the word of one person. I am selling the car and will never buy another Infiniti or Nissan again. I am not going to spend this much money on a car to have it look like a piece of junk in 6 years when I have taken care of it. I guess BMW or Mercedes will get my future business.

lisa.morris

Sep 2, 2014

It's always nice when you go to a dealership to purchase a car and you are greeted by a smiling face. Vince Wollney provided that service when I came to look at a used Infiniti. I would highly recommend him and this dealership.

kayroc

Aug 29, 2014

I would like to let West Houston Infiniti know that I was very pleased with my salesperson Farit Saushkin. He was very knowledgeable about the Infiniti brand and the features of the car. He was very helpful with helping me make the best selection. Farit great attitude was pleasant and welcome me into the Infiniti family. I will recommend West Houston Infiniti and will be happy to repeat customer for many years to come. Thanks Farit!

Simonzhang

Aug 25, 2014

Steve Morrow walked through and introduced different type Infiniti products and Beau LeVIne helped me finalize purchase. I enjoy my new Infiniti QX70.Thank your guys.

Nasadiver

Aug 6, 2014

I just recently purchased a vehicle from West Houston Infiniti and I have to say that it was the best experience I have ever had purchasing a vehicle. Chris Reed was my sales representative and from the moment he introduced himself he was professional, friendly and extremely helpful in every way.Having some past credit issues, I was unsure of how easy the buying experience was going to be, but as I've already said, the experience was smooth as could be and the helpful nature of everyone at the dealership was a relief and made the experience a pleasure. I would also like to thank Beau LeVine for his professionalism and friendly nature. He added greatly to the overall satisfaction and strong impression I drove away with.Signed,Bill Brassardaka... One Happy Customer

rockyj

Jul 26, 2014

Farit Saushkin's knowledge and professionalism in explaining every detail of the QX60, without the HIGH PRESSURE SALE approach, was greatly appreciated. His calm, courteous approach, made quite an impression. He made me feel very assured through out the entire purchasing process. You don't experience that very often in today,s "hurry-up, rush-rush" world especially in sales!! It will be a pleasure dealing with Farit and West Houston Infinity throughout the ownership of my car. Andrea Peebles

pampers124

May 13, 2014

I originally had scheduled maintenance performed on my vehicle (April 25th). I informed Gary Wilson that the passenger side window had a leak and made a howling noise. I was informed that it would be looked at and addressed accordingly.I picked up my vehicle on Saturday; however, the issue wasnt truly resolved. I returned the vehicle on Wednesday to get the window fixed (again). The next day, I drive an hour (dealing with nightmarish traffic) to pick up my car, only to have to drive home another hour in my loaner vehicle instead.Come to find out, a technician didnt calibrate the window correctly, and the entire window shattered upon the closing of the door. I didnt have to waste two hours of my life had I been told of this over the phone. Thats not even the worst part. Since my car was at the service center/dealership for 11 days, there was ample time for the thief to steal my Xbox 360 and Kinect without being detected by surveillance. My wife works extremely hard as an elementary teacher in order to provide me that Christmas gift, and now some dishonest person is enjoying my mishap.I understand completely that Im held liable for personal belongings left in my vehicle when I signed the waiver. I invested all this time and money to have services rendered at West Houston Infiniti. I could have avoided this entire ordeal had I choose not to get the window replaced. I put my faith in them, and this is how Im repaid.They could easily remedy this situation by replacing my personal belongings, but apparently theyd prefer not to spend a few hundred dollars and lose my business over the next 4 years. Theyre in the business of providing customer service, but Im now a very unsatisfied customer. Southwest Infiniti never looked so good.

littledup39

Mar 20, 2014

Steve Titley was awesome to work with during our recent purchase of a new Infinity QX80. He was very helpful and would definitely use him again. Travis and Tracy Dupre

chuckie1947

Mar 13, 2014

Steve Titley was very helpful in my car buying experience. He located the model that I was requesting. He brought it to Houston and was extremely professional in the entire process. Love the car and enjoyed doing business with professionalsChuck

ts6001

Mar 13, 2014

I have been doing business with Westside Infiniti over the last 10 yrs. and on my 4th vehicle, my first 3 were the QX56 and I just leased a G37. My sales agent Mr. Titley did a great job helping me! I switched car types several times and he never got frustrated and continued to follow up after every visit in a very professional manner (never pushy just informative and helpful)! My current lease is for 36 months and I hope that management does everything in order to make Steve happy so he is around for my next purchase/lease. As my sales experience has always been wonderful so has the service department, they are always helpful and very accommodating! Many Thanks and another very satisfied customer! Tim Seckinger

sriches

Feb 21, 2014

As our family was needing more space in our car, we entered West Houston Infiniti to test-drive the QX80. What a wonderful experience both in driving the new vehicle and in the sales team! From entering into the reception area to meeting Tony Chan, everyone on the sales floor was professional and responsive. Most importantly, I experienced a simple, honest, and hassle-free purchase experience. Even the trade-in-value of our previous vehicle was hassle free and their value was one of the highest that we received. Being a new customer to Infiniti, I feel confident in my purchase and of the service that I will receive because of the attention that Tony has continued to provide even a month after my purchase. He gave me an hour training session; so that, I would maximize all the features that the QX80 offers. What a great feeling to drive confidently and knowing that West Houston Infiniti is only a phone call away to assist me. ?

ttphan

Feb 19, 2014

The process of buying a car can be stressful and exciting at the same time for many, but Tony's enthusiastic and upbeat personality made the entire process a breeze. It was easy to see that he takes great pleasure in his work and in making sure his customers are completely satisfied. We greatly appreciated his tireless energy and spirit. It made the entire process much more pleasant and less nerve-racking.Tony was fully knowledgeable about every aspect of the vehicle we were interested in. His honesty and warmth made it easy to connect on a personal level. If we had a question, he was available to us right away. If he didn't have an answer, he personally walked wherever he knew he could find the answer (say the service department) and quickly returned with a response. Tony was straightforward and didn't try to nickel and dime us over the price. Negotiation was finished in a very short period of time. His spectacular customer service did not end after we drove off the lot either; Tony followed up with a phone call and offered further assistance if we should need it. He did an exceptional job, and we will be sure to remember his efforts when it comes time to purchase again or refer someone we know. Other car salespeople of the world, take note. Thats how you turn a one-time customer into a repeat customer!

Wchase

Feb 16, 2014

Tony Chan at West Houston Infiniti has leased me 3 cars now over the past 7 years. Each experience actually gets easier and easier. The buying process for me has been smooth including the deaded "finance office". Tony takes care of everything, right down to adjusting the bluetooth for your phone and dialing in your favorite radio stations. And takes care of the signature pages that he can with you before sending you into the finance office. All in all he knows wht I need and knows how to make me feel at ease while doing it. I just upgraded from a g37 to a Q50 and I have to say its the best car i've ever driven.

efrankel

Feb 11, 2014

We had a great experience working with Tony Chan. He is so cordial and professional and so willling to be helpful. He has kept in touch and has been so willing to trouble shoot and answer all questions. I have given him "great" ratings because of his availabiilty and in his efforts to be very helpful. He is personable and has made himself available as needed. He is 100% service oriented.Additionally, in our very few encounters at Westside Infiniti, I have found the personnel I have had contact with to be very friendly and helpful.

Meme60

Feb 11, 2014

Going to West Houston Infiniti was a great experience. There really is no high pressure sales which makes buying a new car a pleasure. Tony Chan was our salesman and once we knew which Infiniti we were interested in he took us in a golf cart to see several in stock vehicles. We picked the color and accessory package we wanted and the deal was processed in a very short amount of time. We did the financing while the car was being detailed and then Tony made sure we knew all the features before we ever left and I had his cell phone number if I found I had a question once we took it off the lot. I would definitely recommend West Houston and Tony.

ScottSporn

Jan 15, 2014

Great DealershipRelocating from NYC is not an easy thing, and i came to realize the first thing I needed was a car. I did research on all of the luxury autos (BMW, Mercedes, Audi, Jaguar, Lexus) and i finally arrived at infiniti after speaking with the friendly staff from West Houston Infiniti. I was in talks with Mercedes, Jaguar, and Infiniti and what made me choose my car was a combination of the deal Ricky Tejada gave me and also the operations of the dealership.There was constant dialouge, the whole process was quick and easy especially over the phone (which is how I purchased the car). Pick up was perfect as I needed to drive the car off the lot on a specific day. They were an integral part of my move and I appreciate their help.

BrianBormaster

Dec 23, 2013

Quick and enjoyable car buying experience. Friendly staff and extremely knowledgeable. Definitely recommend West Houston Infiniti for your next car. Thanks West Houston Team!Brian

Jdmoody

Dec 19, 2013

This dealership is owner-operated and it shows. When you walk in the door you are greeted by friendly, knowledgable professionals whose desire is to assist you in selecting your automobile of choice in a beautiful and immaculate showroom and all the while making it the most pleasurable car-buying experience you have ever had in your entire life. This is my fourth Infiniti and all but one have been purchased from this dealership. They are a Class Act. From the time you select your new Infiniti until you return for another, you know that you are in the hands of honest and reliable people. My sales representative is David Hatcher. I use the present tense because he doesn't just make the sale and disappear. Awesome doesn't begin to describe his expertise. He knows these automobiles inside and out and he just does everything for his customers - from big things like programming the Bluetooth and showing one how to use it, to helping one move things from the present car to the new one. He is always available if one has questions later.

chuckcn

Nov 26, 2013

I recently purchased a 2014 Infiniti Q50S from West Houston Infiniti and very glad that I chose this model...great car and reasonable price for a car in its class. James Duhon provided exceptional service by answering all my questions or sought answers to them, provided detailed knowledge about the vehicle's capabilities and technology, etc. He provided exactly what I needed to make my decision to purchase the car and helped delineate the differences between other models I was considering at the time. He also notified me that I was eligible for a discount on my purchase based on my current employer, which was unknown to me at the time as it is not advertised within my company. In addition, James spent time to help me customize the car to my liking and has subsequently followed up with me regarding questions, maintenance schedules, or any potential issues. He also went out of his way to deliver paperwork to my workplace after the car purchase...now that's great customer service! This was probably the first time I have purchased a car that didn't become an all day appointment in buying a new car. If you're a first time buyer or a repeat buyer, I would recommend West Houston Infiniti and James Duhon as your car sales person.Regards,Chuck

elmatthehelm

Oct 29, 2013

The folks at WHI were awesome. They worked hard to beat any price I received from other dealers, and gave me about 80% of the KBB value of my trade despite lots of wear and tear. When I arrived for my appointment, everything was ready to go. They efficiently walked me through the paperwork, gave me an excellent overview of some of the technology in the car, helped me set up the Infiniti Connection, and got me on my way. I would definitely recommend them and come back again!Ben

dstauber

Oct 20, 2013

Jim Bui was absolutely fantastic through the whole car buying process. When it was ready to leave, Jim already had my sun glasses in the sun glass case, my radar detector hooked up, my Bluetooth programed and programmed my seats etc.. That was above and beyond what I have experienced before when buying a car. Larry was also fantastic through the finance and paperwork process.Great Job,David

aleviloria

Oct 15, 2013

Great service. I give a 5 star rating because Jim Bui went out of his way to show us various models until we found the one that truly adapted to our needs. We are extremely happy with our purchase and would definitely recommend.

guadronn

Sep 30, 2013

Jim Bui was awesome!! From the moment he introduced himself to us to the moment I drove off with my new 2014 QX60... it was an amazing experience. His knowledge of the products and patience throughout the whole process was amazing. I highly recommend him if you are looking for a new car... he is very professional and he will go out of his way to make your car buying experience exceptional; he made sure all our questions were answered he made sure I was 100% satisfied. Hopefully this is the beginning of a long relationship and I will use him for any future purchases.Best Regards,Nancy

sonhuynh75

Sep 30, 2013

The best and smoothest transaction to purchasing a car. The salesman was helpful to my needs in every way. I would highly recommend my friends and family to do business with him in the future.

Franksimcik

Sep 29, 2013

Great process went very smoothly. Wished I could of got a better price on my trade in without going elsewhere. Had a previous owner encourage going to talk with Ricky the sales manager. frank

Bcannizaro

Sep 28, 2013

Jim bui was fabulous to work with. See him for your new car !! Easy experience in general and would use them again for our car needs.

maggiemaehowe

Aug 15, 2013

Every member of their staff that I dealt with were extremely friendly and went out of their way to make me happy. The level of personal attention was amazing . I never once felt pressured to make a decision and was taken care of during the whole process.My salesman, Dwayne DiMaria, went out of his way to make my lease a pain free and enjoyable experience. His knowledge of the products and patience throughout the whole process was amazing. I would definitely recommend this dealership to anyone who appreciates amazing customer service! (:

umerbeg

Aug 14, 2013

I found my self obligated to put the comment, experience and service given by Gary Wlison at Infiniti West Houston, Service Department. I am also the current owner for Toyota and Chevy and I am surprised to see the attention, professionalism offered by this dealership when comparing to others.After talking to Gary he understand and immediately arranged the loaner vehicle. I also get the good expert advise and being very patient and detailed in explaining the schedule services to what need to be performed on my Infiniti M37S by saving money from my pocket and not to forgot I have also been offered for drink or coffee :-)On a lighter note I am little not convinced with the operator/receptionist as they suppose to give me a call back which I never received and as a result I have to call back in which result in some time lossHaving said that, this was my first service and experience with Infiniti West Houston and over all I am highly satisfied and if they maintain and keep the same level of services I'm sure its very hard for anyone to go to any other place for service.

cindividal

Jul 31, 2013

My experience with West Houston Infiniti was exceptional. From the moment I walked in to the moment I drove off with my new vehicle. Dwayne DiMaria greeted me at the door and was very knowledge, kind and never PUSHY! I never felt pressured. I came to see the inventory of the 2013 QX56, he made me feel at home and let me test drive the vehicle. He explained in detail the differences between the packages that the QX offered. He worked closely with Hart Oshman, the GM, to find exactly the vehicle I wanted. The whole process was simple, no hassle, no fuss!! It was painless. I would definitely recommend Dwayne DiMaria to my friends. He took his time to explain the vehicle and all that it can do. The service I received was exceptional! I have been more than impressed. I love my new QX56.

kzaruca

Jul 17, 2013

From the moment we walked in the door at West Houston Infiniti, we were greated warmly and treated with respect. Every salesperson on the floor was available to answer any question we had. The process of selecting a car, negotiating price and driving off the lot all happened smoothly and quickly. I've never had a salesperson spend so much time ensuring that every question was answered, that we had met the staff in the service department, that we knew the car before driving off the lot and even scheduling my first service appointment. There was not a single hassle in the process and the car is truly amazing! I would recommend this dealer and the G37 to anyone looking!

patinofam

Jul 12, 2013

Dwayne was extremely helpful and personable. He was very accommodating when it came to finding exactly what we were looking. We are definitely recommending him to our friends and family.Regards,Juan and Nancy Patino

sah024

Jun 12, 2013

I had an express oil service appointment today. It was easily the best and fastest service that I've received especially compared to the dealership on 59. I got an oil change, plugged one tire that had a nail in it and a car wash in 30 minutes.

zappy69

Jun 10, 2013

What started as a telephone call became a GREAT EXPERIENCE buying a car. Steve Titley is a great Salesperson, who listens what you want in a car and do whatwever it takes just to get the deal done. In my previous experiences buying cars as always, not good ones but certaintly now I will become a fan of Infinity and this dealer. The Manager (Ricky Tejada) help us get the car that my wife wanted and made the correponding call to make it happen.These dealer gives the customer a Great Service and a Great Experience. I would recommend to anyone to visit them!!!

esbaiti

May 27, 2013

I have been purchasing parts for my 2011 G37, for the past 3 years at the west Houston infinity dealership. walking in and seeing Oscar and Raymond (manager), gives me a great sense of security and comfortless knowing that consistently they are always there. My questions are always fully answered very professionally to the best of their knowledge. Their customer service is far beyond professional and their knowledge is extremely spoken with great experience. I went on a Saturday last month to get an oil change and other maintenance work, and Mr. Raymond Zografose was dealing with to many jobs all alone. Answering phone calls, Looking up prices for another customer, giving orders to the mechanics, running to the storage/supply area for someone else, and taking care of me. Amazing seeing Mr. Zografose working so hard to make all ends meet for the purpose of making his customers happy and well taken care of. This is what i call a true accomplishment, loyalty, integrity, dependable, and dedication to infinity dealership. Through the past years of my driving, i have never seen such an employee who works this hard to please everyone at the same time, the way Mr. Zografose works. Mr. Zografose well above and beyond his customers expectations to make sure that his customers walk out not only happy, but also satisfied. I feel Mr. Zografose deserves to be recognized for his hard work, recognition, and dedication period. I have referred so many people to west Houston infinity directly to Mr. Zografose for their infinity vehicle repair and parts. Thank you Mr. Zografose for all your help and support.

mastachong

Mar 25, 2013

We purchased an 2011 Infiniti FX35 from West Houston Infiniti previously and decided to replace both our vehicles with 2013 models (QX56 and G37). We chose West Houston Infiniti for their first class services and purchasing experience that we experienced on our first business back in late 2010.We were able to test drive, purchase and finish paperwork and drive home in our new vehicles in under 5 hours. Our sales person, Dwayne DiMario, was highly knowledgeable in their model line up and features, very friendly and professional. Highly recommended if you're looking to purchase an Infiniti vehicle in Houston area.

lynncarr

Mar 23, 2013

This is my second purchase from west Houston Infiniti and Dwayne/Ricky. The sale process is "no hassle" and they go above and beyond to get you the car you want. This QX was a surprise for my wife, and they played along and helped me conceal the surprise. Customer for life!

seandb

Mar 14, 2013

This is the second car I bought thru Dwayne DiMaria at West Houston Infiniti. The cars speak for themselves, but the attention I received from Dwayne and his responsiveness to my car buying needs were second to none. He and Hart Oshman worked with me to build a deal that I found to be fair and honest. Larry Bagley in Finance was a pleasure to work with. Overall, this was another positive car buying experience at West Houston Infiniti and I would happily recommend them to anyone.

Chinoexhale

Jan 24, 2013

From start to finish my wife and I gad a great experience. Finding and securing our exact desired car, negotiations, and financing was easy and pleasant. Will shop here again.

Hugh Miller

Dec 31, 2012

My experience purchasing my JX35 was very positive. Dwayne DiMaria is very knowledgable of the product. He was friendly, but not pushy to make the sale. I had a list of preferences that we reviewed as basis for selecting a JX35. Using my list, we reviewed the dealership inventory, inventory of dealers in close proximity, and special ordering the vehicle. I compromised with a vehicle in the dealer inventory that had more equipment than I had wanted ,but the sales manager discounted the price reasonably. The allowance for my G35S trade was also equitable.When I took delivery of the car, Dwayne took a great deal of time helping with the registrations required to initiate several of the services included by Infiniti. He also walked me through all the numerous screens and status software on board, including how to access each feature. He is the most knowledgable sales representative that I have worked with.When he contacted me regarding receipt of the car tags I set up a time with him to have the tags installed. He was again friendly, helpful and expedited getting the tags and state registration tag installed.Overall, a great purchasing experience. At no time did I feel like I was wasting my time or that I was being pressured to make a decision. I bought my previous Infiniti from West Houston Infiniti and will make them my first choice when I decide to purchase my next vehicle.

DaisukeSato

Dec 19, 2012

Tony contacetd us via internet when we lived in Tokyo and I bought my G37 at West Houston Infiniti when we moved to Houston. Tony Chan is a perfect example of what a car salesman should be. He is both very professional and considerate but above all, a great listener. We felt very comfortable with his style because he's honest and trustworthy. I have recommended collegues from my company to go to West Houston Infiniti and look for Tony because my whole family loves him. He makes you feel like a family member and is always available to answer or address any issues that come up. In summary, I give West Houston Infiniti and Tony Chan a solid 5 because they demosntrate the way car shopping ought to be. I'd definitely buy my next Infiniti there with Tony Chan.

Schoolmarm

Dec 18, 2012

Tony Chan was professional, thorough, helpful and very attentive when we bought our new JX35. The overall purchase experience was efficient and hassle-free. I would recommend West Houston Infinity and, specifically, Tony Chan.

wsbraga

Dec 14, 2012

Barry Bartel at West Houston Infiniti was very helpful, responsive to questions, and friendly. The dealership had good selection for the model I chose. I never felt pressured, which was nice because it took awhile for me to find the time to test drive and make a decision. I am pleased with my new Infiniti, and would recommend them to others.

kharsh

Dec 13, 2012

Dwayne was friendly and enthusiastic. He was very knowledgeable about the SUV that we ended up purchasing. He was able to answer all of my questions throughout the entire process.

larryw1950

Dec 13, 2012

Tony is very knowledgeable as well as entertaining. We purchased three Infinitis this year and were very pleased with this dealership and Tony. As long as Tony works there, I will buy Infinitis from this dealership.

aggiesam02

Dec 12, 2012

I had been researching the purchase of a new QX56 for about a month when we decided to move forward. The dealer closer to our house was unable to get to the price I had decided was fair so I went to Westside. Within 30 minutes of walking in the door, their first offer was within 2% of my goal price and I decided to move forward. The sales staff was no nonsense and moved quickly to put the deal together. I would recommend the dealer to my friends and family.

bmwuk

Dec 11, 2012

Overall a tremendous experience dealing with West Houston Infiniti and Tony was very nice to deal with the entire time. I would highly recommend them to my friends. The entire experience was top notch and they treated me with a great deal of respect.

mcroswell

Dec 11, 2012

We have purchased our last three vehicles from Westside Infinite, not only because of the fine vehicle, but the fact that Ricky and Tony take care of us as if we were family. The entire purchase experience is always smooth with no pressure. Ricky works out our deal before we even arrive to our satisfaction and upon arrival, Tony Chan helps us to find the right vehicle, explaining all the features and benefits of the car. Finance is always a quick, smooth process and delivery is a pleasure as usual. We look forward to our next Infiniti in the next year and would highly recommend the dealership, and especially Tony and Ricky! Join the family! Mel and Donna Croswell

Anthonyvitanza

Dec 10, 2012

Probably the best car buying experience we ever had no pressure to buy on the spot salesman very knowledgeable about vehicle and price on trade and price of car very good Avery good selection of all vehicles

negron18

Dec 10, 2012

Tony Chan was excellent. no pressure sales. Everything went great from delivery to showing the car. I was extremely impressed with the sales person I would refer him to my family.

edroyer

Dec 3, 2012

Buying a new vehicle WAS a very scary thought in our household until we met the West Houston Infiniti team of Steve Titley and Ricky Tejada. We ordered an Infiniti JX and were very pleased with the upfront pricing and trade in for our vehicle. These two gentlemen really erased our preconceived notions of having to haggle for a great deal on a new car and allowed for our purchase experience to be very relaxed and accommodating. I have to rate this Infiniti dealership above the rest in Houston based on our personal experiences and recommend to anyone interested in a dealership with integrity to shop here first. Thank you again and we'll recommend West Houston to our friends.

rachel.clowers

Dec 3, 2012

My experience from beginning to end with Dwayne and everyone at West Houston Infiniti exceeded all my expecations. Dwayne was knowledgeable, helpful, friendly and willing to assist me however needed. He knew the vehicle I was purchasing inside and out, was responsive to all my requests, and eliminated the dreaded new car haggling from this purchase. It really was unlike any car purchase experience I have had before. I was very impressed and would highly recommend this dealership, and Dwayne in particular.

AliMc

Nov 5, 2012

This was truly the best car-buying experience we've ever had thanks to Dwayne DiMaria! I love that this dealership was not pushy or in any way manipulative during the entire process. Everyone was honest and forthcoming, and it made the purchase so much more enjoyable for us. Dwayne was able to answer all of our questions regarding the vehicle and has been available to us any time we've called in the month since we bought it. His care and concern did not end when the deal was done. I felt like a valued customer based on the treatment I received from everyone I encountered when purchasing the vehicle and when picking up the license plates. Larry in the finance department was a joy! He made the entire process so easy, and he did not pressure us into purchasing any additional warranties, etc. He merely explained our options and gave us plenty of time to decide what worked best for us. I've never felt so little pressure from salesmen in all my years of purchasing new vehicles!West Houston Infiniti is a one-of-a-kind dealership. Clearly the management knows how to retain its customers. I look forward to working with Dwayne again in the future!!

chaeha

Oct 23, 2012

I have great experience with West Houston Infiniti.

benjamin.r.stokes

Oct 8, 2012

Dwayne is awesome! He was extremely knowledgeable about the vehicle I purchased and spent a significant amount of time making sure I knew all of the features. I will definitely tell all my friends to purchase from Dwayne D.

johnmmann

Oct 3, 2012

I live in Houston but I was at my summer home in Utah when I decided to buy a QX56. The Salt Lake Infiniti dealer gave me a quote; I called West Houston Infiniti for a comparison. Not only was Dwayne DiMaria's quote several thousands lower, he did not have the car I wanted but went and found it. He added a couple of dealer add-ons so that the car was exactly like the one I was looking at in Utah. The Utah dealer was unwilling to budge on price. "Take it or leave it." He seemed disinterested (he has no competition in Salt Lake, and was willing to let the car sit in inventory until he got his price). Dwayne was was willing to wait until I returned from Utah to exchange paperwork and let me pick up the car. Beau LaVine sent me the paperwork in Utah by FedEx with prepaid return envelope. When I came to West Houston Infiniti to pick up the car Dwayne and Beau could not have been nicer or more friendly. It was a pleasure doing business with them and the dealership they represent very well.

karldlewis

Sep 26, 2012

Dwayne was great! He made sure we understood every detail of the car. He was professional and polite at all times. It was a pleasure working with him! We left feeling very satisfied with the purchase of our new car.

ashabbir

Aug 24, 2012

All the people that I dealt with were very friendly and knowledgeable and they were ready to spend as much time as needed to answer all the questions.

Reeutexas

Aug 4, 2012

Dwayne was extremely friendly, accomodating, and knowledgable. We felt very comfortable from the moment we first walked in the dealership to the momet we drove off in our new car. The price was fair and the customers service was gracious without haggling at all. Dwayne took lots of time to explain every detail of the car to me. He was very knowledgeable and even accommodated our kids with a movie to watch in the vehicle. Overall, the best car buying experience we've had!

jsusice

Jul 24, 2012

My experience at west Houston infinity was a 100% because of BARRY! He was very patient when i was unsure. I really like how personable he was .... Trying to entertain me while paper work was being done. I Will definitely be back and have already recommendseveral people to Barry at west Houston infinity.

zhangliangzhe

Jul 23, 2012

I had a wonderful experience with Jay's help. He is a nice and honest guy. I was hesitating between BMW328i and Infinity G37. But finally I chose G37. Btw, I hope they finish their constructions by my next oil change.

JWReuben

Jul 21, 2012

I have purchased several new cars in the past, but this was the first time I ordered a vehicle to my very own specifications and I must say the experience was Great! Dwayne and company ensured a simple, no pressure, buying experience and I got all that I wanted in my new JX35. If you are ever in the mood for a new Infinity, I highly recommend West Houston Infinity!

Mcardona1989

Jul 18, 2012

Absolutely, the best car buying experience that I have ever had. I would highly recommend Dwayne and the rest of the crew at West Houston Infiniti. The best from responding to e-mails to staying late to put me in a vehicle. Down to earth people who just don't mess around and take care of every need.

NRobert

Jul 18, 2012

I am new to the US and just went past West Houston Infiniti dealership - they made me very welcome, did not pressure me to buy and gave great impartial advise on the best type of vehicle for myself and my wife. I would have made an expensive mistake on a vehicle that did not really suit my needs if I had not met these guys.Overall, I would like to express my thanks and appreciation - it is the best dealership I have ever done business with.Kind Regards,Neil.

cstento

Jul 4, 2012

I had been working with Mr. Dimaria for a few months. My objective was to switch to a 4 door sedan after having driven a G37 sports coupe for three years, and to lower my payment with my new lease/purchase. I was in no hurry to make that deal, but Mr. Dimaria remained in touch, continued working with Hart Oshman to make a deal with which I would be happy. I enjoyed my coupe and the service I received during the time I drove it was outstanding, so I was willing to look at several cars Mr. Dimaria recommended. If he had been pushy and not so easy to work with, I may have walked away, but I'm comfortable that he had my best interest in mind, and I'm happy to be driving my second Infiniti.

SFULLER

Jun 21, 2012

FROM THE TIME THAT MY WIFE AND I WALKED INTO THE DEALER, WE WERE TREATED AS IF I WAS THE ONLY CUSTOMER IN THE DEALERSHIP. FROM OUR SALESPERSON MR. DIMARIA TO THE SALES MANAGER MR. TEJADO, THE ATTENTION TO OUR NEEDS WENT WELL BEYOND OUR EXPECTATIONS. EVERY QUESTION THAT WE HAD WAS MET WITH AN IMMEDIATE AND INFORMATIVE ANSWER. THE INVENTORY ON HAND ALLOWED MY WIFE TO CHOOSE THE EXACT VEHICLE THAT SHE WAS LOOKING FOR, THEREFORE, ALLOWING HER TO DRIVE HER NEW QX56 HOME THAT EVENING.

Tscherer86

Jun 20, 2012

Mylanya understands my busy professional life. She is very friendly, concise, and advises me on an array of solutions other fit me best. Mylanya possesses a high standard of customer service and I greatly appreciate her.

dzapatton

Jun 18, 2012

The service that I received from Dwayne DiMaria at West Houston Infiniti was an A+. This is the second car that I have purchased from Dwayne and West Houston Infiniti and I would not buy a car from anywhere else. The service and staff are top notch!

madrocket

Jun 10, 2012

My experience at West Houston Infiniti was simply superb. I test drove JX, brought my wife and daughter the next time around and made the deal with trade-in. Finally picked up my vehicle on the day I wanted. I was constrained on time and everyone at the dealership worked well to accommodate my schedule. Dwayne and Terry and completely knowledgeable on the vehicle (inside and out). Dwayne even pointed out VPP with my company which I was not aware of. Beau finally helped me get the best finance rate possible. I never had any pressure (came by mid May but bought the car in June) from the sales folks. Everyone I met were really nice/friendly/knowldegeable. I will highly recommend these guys and will return if I choose another infiniti.

marty.tate

Jun 5, 2012

I purchased a new M37 and Dwayne DiMaria was the sales person who helped me. He was very knowledgeable, friendly and efficient. I also dealt with a gentlement named Hart and Beau in finance. They were also very professional and easy to work with. All in all, about as good an experience as one can have when buying a new car.Marty Tate

brittanyh

May 24, 2012

I purchased a used EX35 from West Houston Infiniti and I noticed a few issues with the car before I purchased it. Jack assured me he would take care of it, but that the men that could fix it weren't working that day. He told me to call him and schedule an appointment for the following week. A month later, I have emailed three times and called twice and my problem is still not resolved. When I call he tells me he will have someone call me that day, which of course has not happened. I ask him where my new plates are, and he says they are sitting on his desk! Why didn't he call me to tell me this? Absolutely ridiculous! He told me what I wanted to hear to get me to buy the car and now I can't get him to return my phone calls or emails. I definitely would not recommend this dealer to anyone.

sherina729

May 14, 2012

I purchased my first Infiniti from the West Houston location. I was very satisfied with the customer service that I received from Dwayne. He was very thorough and provided me with all of the information for the car that I purchased. The sales team was very friendly and accommodating. This was the first car that I have ever purchased and I truly appreciate the team's help in offering me the best price and financing for the car.

hernamar

Apr 19, 2012

This is the second time that we purchase our Infiniti car from West Houston Infiniti AND from the same sales person (Dwayne DiMaria). He and his collegues are very helpful, professional and caring. They work with you to make sure the whole process (from test drive to paper signing when purchasing the car) is smooth, pleasant and comfortable. Dwayne is very efficient and I have to say that he did reasonable follow up with us without overwhelming us for too much follow ups. We liked that very much. The car was available on the lot which made the decision easier. Of course, the excellent experience we had with our G35 made it also easier to stay with Infiniti. Dwayne and the team really showed and worked hard to keep us as customers. We purchased the car on the day thay Dwayne was off and he went to work to make sure my husband and I could get the car. He was very helpful in explaining in detail (and in a practical way) how things operate. We are very pleased.Thank you and keep up the good work!!!

stribby2

Apr 9, 2012

Great overall experience. Was looking for another Infiniti dealership. Used sw Infiniti but our sales people martin and ken no longer there. When decided to buy our salesman Angela at sw was off and talked to sales mgr he nevered called back or told Angela we were ready.to buy. We found new dealership and a great salesman. Dwayne Dimaria. We have purchased 3 Infinitis at sw sine 2010. Would use Dwayne for our next purchase and recommend him to friends. Mgr Hart Oshman and Larry in financial DEPT were exceptional too. Dwayne was very empathetic to our ordeal at sw Infiniti and got on the ball quickly to find our QX56 we wanted and had it ready and waiting for us.

jspoth

Apr 7, 2012

This was my first experience at West Houston Infinity. My husband had visited a week earlier to scope out options and when I showed up for the first time, Dwayne DiMaria greeted me as if we had met. He had remembered my husband and my name - very impressive considering the amount of people they meet daily. Dwayne was very friendly as I took a test drive and we established a good relationship immediately. I was most impressed that they were not pushy at all and Dwayne asked me what he needed from me as I considered my purchase. He was patient and let me have the time and space I needed. Dwayne and manager Hart Oshman were very patient and respectful during the negotiations and I felt that they honestly cared about me making the right decisions on the car - they were not out to make a quick sale. They educated me about pricing, process and pros and cons and ultimately led me to the absolute right decision. Financing with Larry Bagley was enjoyable and we much appreciated the experience and "war stories" that he shared with us. Upon delivery, Dwayne assisted me in setup of the car and I was completely blown away by the Personal Infinity Assistance program. That truly puts Infinity at the top of the game in my mind. My overall experience was outstanding and the team at Westside made that happen!

bangstein45

Mar 27, 2012

Extremely great service from start to end with, returning of old lease (car) and agreement with new lease (SUV). I tell colleagues and friends about the great service at West Houston Infiniti related to new car/suv to regular maintenance service.

tjbrady

Mar 15, 2012

The team was great to work with. Once I decided on the car that I wanted, they got it ready and let me come back the next day to complete the transaction. I was in and out quickly and was greeted by everyone with a smile.

frankbr549

Mar 11, 2012

Dwayne DiMaria was very pleasant to work with and very knowledgeable of the auto we were interested in. He stayed late, +/- an hour past closing time, to go over the operation of the new vehicle and answer all of the questions we had about the new purchase. Our experience with Larry Bagley was pleasant also. Financing was well organized with sufficient explanation of each document we signed. Will recommend this dealership and Dwayne DeMaria in particular whenever we can.

Rod Adkins

Mar 5, 2012

We had a great experince our salesman was very patient with us and took his time with us. Did not presure us and that was a big plus. we had a great experance.

rocknj75

Feb 28, 2012

I had a fantastic no pressure experience. My day started and ended at Infiniti. I drove 6 different cars that manufactured by various companies.We already own 1 Infiniti in our house hold but I wanted to be certain of my purchase.I love my new car and I had a fantastic experience with everyone involved at West Houston Infiniti. I highly recommend the dealership and its staff.Dwayne did a fantastic job!

Gbacorn

Feb 21, 2012

Great experience! No hassle pricing. Fair and honest dealings. Love the car and the buying negotiation. Bought two autos. I prefer to keep my evaluation short and concise but will expand it to comply.Thanks,

Rcvalrey

Feb 4, 2012

The people at West Houston Infiniti are really awesome. The sales manager Rickey Tejada really went above and beyond to make customers like myself very happy.I do appreciate the great customer service and satisfaction from West Houston Infiniti.

lisabailey

Feb 1, 2012

From the first "hello", Dwayne garnered our trust. His sincere interest in what we wanted was most appreciated. It was obvious from the outset that he had been helping people get the car they truly desired for a long time. His patience, good will, upbeat attitude, and can-do spirit gave us the confidence to stick with the "process" and buy the car on sight. That may sound strange, but my wife wanted to go back to the house and think about the purchase for another day. Of course, most dealerships want to sell you right then and there. Both Hart and Dwayne were courteous and asked simply was there anything they could do today. No pressure. Then DWayne made a second trip with my wife to the "Land from Beyond". That's when she found the car she wanted.

larryw1950

Jan 17, 2012

Tony Chan was friendly without being "new car pushy" and went beyond simply answering questions. He listed facts, issues and items of interest throughout the purchasing experience. Since we purchased two vehicles, he had much to explain, yet he did so in an entertaining and educational manner. I have purchased Infinitis from both west Houston dealerships and I was most impressed with West Houston Infiniti and its employees. Larry Bagley was a great help and was also very patient with all the paperwork we had to complete. I expected a certain level of professionalism since not many people buy two luxury cars and write checks for them, but Tony, Larry and the other staff members we met were excellent and professional. Thank you for your time.

baperl

Dec 20, 2011

Dwayne was very helpful throughout the sales process and stayed after hours to complete my transaction. I appreciated all of the help throughout the process.

rbisceglia

Nov 28, 2011

Very friendly, no hassle and no pressure sale. Sales person was very knowledgeable about the current vehicles as well as the vehicle we were trading in. They even sped our process through the paperwork signing.

tdalessand

Nov 17, 2011

I would highly recommend this dealership. Everyone there was couteous and very helpful.There was no sales pressure.The salesman was very knowledgeable about the perfomance of the car and he explained to me the features calmly and explicitly.For me it was quite a wonderful experience to purchase a new G37 Infiniti.The manager Mr. Hart Oshman, was friendly and fun to work with.

ErikD

Nov 6, 2011

I walked in and was promptly met by Ed who offered to show my the QX56 that I was interested in. He talked about the features on the demo we drove as well as the other options available. I found him immediately to be trustworthy.After we narrowed things down, I met Ricky who took us through the qualifications, etc. Again, very professional and courteous. When WHI found an issue with the QX they had located for me, they both (Ed and Ricky) called to inform me of the issue and suitable options.Top notch.

loberholz

Oct 31, 2011

The staff at this dealership is absolutely fantastic! Everyone from the receptionist, owner, salesmen to the finance department. A friendly, courteous staff eager to help. All of my questions were answered to the fullest, I was treated with the upmost respect; making the entire process seamless and enjoyable. This is my second car from West Houston and I will continue to do business with Bubba and his outstanding staff. Thank you again for the excellent customer service, I love my new car!-Lisa Oberholz

antsirpest

Oct 27, 2011

My husband and I walked in with the idea that we would decide immediately weather we would further inquire about the Infiniti QX56 soley based on the sales person with which we first were greated. When Dwayne greeted us, we knew right off we could trust him. He answered all of our questions, formed a warm relationship and helped us trust the Infiniti brand. We have been loyal Chevrolet customers for many years. Dwayne not only educated us on the Infiniti brand, but sold us on the type of customer service of which we could expect. I will gladly share our positive experience with all of my friends and highly recommend our new favorite sales person, Dwayne DiMaria. On day two of our new Infiniti, we could'nt be happier! We have been shopping around and were almost sold on a Toyota Sequoia. We liked the vehicle, but found our salesperson uneducated on his product. We were specific about the specs that we wanted, he told us they "could get it"...but, actually, they could not. Thank goodness West Houston Infiniti is just down the street! As we were rushed to make an appointment after we signed the paperwork, I asked if I could return the next day to ask Dwayne to show me through all the bells and whistles! Dwayne met me at the door, and proceeded to show me everything, in detail. He programmed my garage door openers, taught me how to sync my iphone, and showed me how to use the nav.We formerly owned a fully loaded Tahoe, and thought it was great. (in fact, I loved it...until I met the QX56) This vehicle really delivers on comfort, style and performance. My husband says the only thing he does'nt love about Infiniti is that they don't make a truck!

Laree

Oct 27, 2011

I was treated like family, everyone was friendly and wanted to welcome me to the dealership and make me feel comfortable. They answered all my questions completely. This is the 3rd Infiniti G series car i have bought from West Houston Infiniti. I appreachate the loaner car when I need service. the service department is fast Honest. I never had a bad experience.

mkeepers

Oct 27, 2011

I had dealt with West Houston Infiniti on the purchase of a 2010 QX56. They were very fast, fair, and professional then. This car buying experience was no different. I asked Terry Epps, our salesperson from our first purchase there, if he could find us a 2012 QX56 with a few specific options. He and Ricky Tejada found exactly what we wanted, and told me that it would be a about 3 weeks before they could get it. About 10 days later, they called me to set up an appointment to swap cars because they were able to get it in early. The trade in procedure, all of the paperwork, and the new car were all great. The whole transaction took less that 2 hours from the first step in the door to the new car orientation and drive off. The entire staff at West Houston Infinity, especially Terry and Ricky, did a great job and they earned our business. The facilities are immaculate, the waiting area is very comfortable, and the service department is fast and courteous. I have already and would again recommended Terry and West Houston Infiniti.

Marty Block

Oct 26, 2011

I have been a customer of West Houston Infiniti for over 20 years and I HAVE NEVER BEEN DISAPPOINTED!! They are friendly, helpful and honest. I have purchased about 16 Infinitis from West Houston. They have always provided me outstanding service and value. Also, they have made buying each car a pleasant experience, without any buyer's remorse. Great people: Great cars!!

arnstcar

Oct 17, 2011

I was pleased with our experience at Infiniti. Everyone involved in the process made sure we received everything we wanted and needed. Everyone was friendly.

TomNJerry

Oct 12, 2011

My BF and I dropped our 2011 Infiniti QX56 off at West Houston Infinity for service and left to IAH to catch a flight to JFK. Upon reaching the security checkpoint, we discovered he had left his wallet in the car back at the dealership. We knew we had only an hour and a half to catch the flight, but no time to drive back to West Houston, get wallet (with I.D. and $1,800 cash in it) and make the last flight.In a panic, I called the dealership. The nice receptionist named Molania transferred me to the service department. They stated the car was already being serviced, would check the car for the wallet while I was on hold.Thank God the wallet was still there in the door side pocket. The dealership immediately sent one of the porters to IAH and met us at gate "C". Nothing was touched or missing from his wallet.We made our flight and my careless BF will be more careful next time. Thank you West Houston Infiniti for being honest and going above and beyond to save our vacation!!!!!!!!! And thanks for servicing our QX56!

Efren Gonzalez

Oct 11, 2011

This is one of the best and easiest new car buying exprieance I have ever had. The sales people kept their word with regards to time spent there at the dealership. I would recommend this dealership and saleman to anyone.

mcmcc

Oct 10, 2011

Appointment was set up with Steven, and he was on time and available. Excellant knowledge of car specs and capabilities. Handled transaction very professionally and efficiently. I drove off a happy customer.

clbjr

Oct 4, 2011

Bubba and the entire team at West Houston Infiniti made my purchase of a new QX and pleasant an experience as anyone could hope for. They offer exceptional products backed by impeccable service. I will refer others and be back personally.

fdoyle42

Oct 4, 2011

I was a Lexus owner and not necessarily inclined to buy an Infiniti. My experience with Tony convinced me that making a change would be a good experience. He was a "no pressure" salesman and he let me reach the conclusion that Infiniti was a good value. I am very frugile but I became convinced that the M37 was a good purchase. I hope that my service department experiences are as favorable as the sales experience.

Gerry Thielemann

Oct 4, 2011

West Houston Infiniti is a happy, pristine and courteous place of business. The employees you encounter there are always friendly, gracious and never pushy. This is my fourth Infiniti and the attention given has never had a waiver to their quality of service. I have sent many of my friends to this dealer. Terry Epps has always been our sales consultant and we could wish for none better.

Jeff Farrar

Oct 4, 2011

I was in a situation with a lease that I was needing to end. The receptionist introduced me to Ricky and Ed. They were able to create a nice option for me to seamlessly transition from an M35 to a G37 easily. They took the time to understand what I needed and did not pressure me into my decision. I went to the dealership on 3 different occassions. Beau took the time to explain the Gas and Go program that I liked. Very good experience.

maddie6

Oct 1, 2011

The purchase of my new car was a very pleasant experience. Dwayne was helpful, knowledgeable and a pleasure to deal with. I would definetly recommend your dealership to others.

sramirez74

Sep 28, 2011

These guys are totally professional.I decided I wanted an Infiniti and was shopping my vehicle. After putting in my request, Dwayne called and made contact. he respected my travel schedule and followed up once to see about a time to meet.Unannounced a month later, I visited the dealership and he made himself available right away. He let me drive 3 cars, gave me excellent information about each one and we made a deal that afternoon.This was a smooth, no hassle deal and I am very pleased with the respect and effort provided by everyone a part of the West Houston Infiiniti team and especially Dwayne DiMaria.Thanks for a killer car!!

chris7665

Sep 27, 2011

Dwyane was very pleasant to work with. He was attentive to my requests from model to color to amenities. He was able to show me the exact car I was looking for. He was available to answer every question and then some. Dwyane and the rest of the staff were extremely knowledgeable about the products offered (vehicles, financial options, services, warranties, etc.). No one, sales or financial, was "pushy" like at most other dealerships. Everyone, from the receptionist to service, was very friendly and ready to help with any requests or provide any information. Ricky Tejada was key in making the deal happen. He listened to my concerns and worked a deal I couldn't refuse. I look forward to the long term relationship I will have with West Houston Infiniti and all it's staff.

LRAraiza

Sep 26, 2011

Nice experience. Went into dealership to find out more about an Infinit offer and ended up with a new car. Very friendly and willing to come up with a package that fit my budget. No pressure.

DickSanger

Sep 22, 2011

Rating is 10 out of 10. From the top, Bubba Gentry the owner of The First Infinity Dealership in the United States - West Houston Infinity, down throughout the organization, everyone is extraordinarily interested in helping customers. Bubba was especially helpful in listening to each issue we had, and advising us on a strategy to solve each problem. His advice was outstanding - for example he suggested I switch cars with my wife (have her drive my AMG to keep mileage down) and for me to drive her 2008 EX and wait about 6-9 months to reduce the hit on selling the AMG which we owned.We have had several challenges. Let me tell you about them. First we needed to replace an expensive car(2009 Mercedes C-63 AMG which I had bought a year earlier to replace my Porsche Turbo which I now could no longer drive because of my back) with a new 2011 EX-35 for my wife as she had been stuck with the AMG to keep the miles down - she drives 9 miles a day, I do 90. Oh, and of course dealing with the negative equity. They did a great job waiting until the right time and then purchasing from us the AMG and leasing to us a new 2011 for my wife in what I consider a more than fair deal. Next we just this week turned in a leased 2008 EX-35 10 months early to avoid over mileage.It was my wife's car, originally leased at 10,000 miles/year, which I was now driving. This week I ended up with a great 2011 EX-35 with everything I wanted including Lumbar Support and just gave West Houston Infinity the keys to our faithful 2008 EX-35. We received credit for being a good customer and did not even have to replace the tires on the 41,000 mile 2008 EX. Terry Epps our salesman was a very good listener and kept producing just the right car complete with explanations as to features and suggestions. He produced in 2008 a white 2008 EX for my wife when we moved here, another white 2011 EX for my wife (remember she was driving my AMG to cut down on the mileage) and now a Black 2011 EX for me. The exchanges he managed so they seemed effortless.Ricky Tejada New Car Sales Manager was most helpful each time coming up with a deal that fit our circumstances, explaining the deal and its elements, answering the many question I had and getting us to close; Finance were always very careful to explain each document and listen to any questions or possible objections and smooth them all out to result in a very successful deal - each time. Service for all of our periodic services since we move to the West side 3 years ago has been excellent with scheduled service times, loaners if needed and clear explanations of what needed to be done. Typically they were warranty items that were free.

Aheede

Sep 21, 2011

Smooth, efficient, friendly, very professional. Probably the most enjoyable car purchase of my life. In and out with car in no time. Truly enjoyable experience accross all the departments involved.

devoreb

Sep 12, 2011

This is a great dealership. I feel at home there and they treat you as they should -- like a valued client !! Price negotiation was a positive experience, no game playing. They followed through on what they promised.

Lynda61

Sep 9, 2011

We couldn't be happier with our new M35S and with the staff at West Houston Infinity. Tony is an excellent sales person and we thoroughly enjoyed his cheerful attitude. His explanation of the electronics on the car was thorough and clear, so far I have been able to implement everything he covered. This is the second Infinity we have owned and I have a feeling it won't be the last!

houstonpaho

Sep 2, 2011

I had a very good experience buying a G25. Dealt directly with Steve Titley and a minimum portion with Ricky Tejeda. Steve was great. Made sure that I felt comfortable and that I understood everything. I analyzed the guy since the beginning, and he didn't sell himself or the brand short. First question he asked me when we went for a test drive was: : "tell me more about what you look for in a car and the needs you have?" making those things the central part of the conversation more than the car itself was important for me. Hey, we all know Infiniti are great cars. It's like test driving a BMW to see if it rides well. You know it will, so this is more about you and your needs. So, he's a good seller...you got points for that Steve...haha! He wasn't pushy to try and sell me any car, but the car that I needed in the price range I was comfortable. I felt like the I was marrying the car at some point and I was getting to know the family. He made sure to explain all (from the leasing terms, to all gadgets in the car) and introduced me to everyone in the dealership, the manager, the finance guy, the recepcionist, the service guy, all the family...haha. He wants you to feel comfortable with what you're buying. I met Ricky Tejeda too, the Manager, and what I liked about these guys is that they're upfront and honest, which goes well with me. They make sure to back up the brand they have in front of them. It gave me the impression that they really respect you as a customer, the brand and their job. In the end, they understand that you might be back for another car in a couple of years, so it's clear to them that customer satisfaction is key and pays off at some point. Ricky told me: "the real deal begins when you drive away with your Infiniti because we need to make sure we serve you as well as we've done it just to get you buy the car." This far, they've been excellent. If they continue like this, I might be back in a couple of year for another Infiniti. Let's see. Grat job you guys. Continue like that. I have to say they're professional. Expectable from Infiniti? Most definitely, but I went to Audi Momentum and they didn't treat me like that, for a car that was cheaper than the G25. You see Audi? I bought a more expensive car at Infiniti! Both cars are excellent, but at this stage of the game, the name is not car quality, it is called customer service and satisfaction. They gave me a discount for being a graduated MBA and also taxes free in a promotion they had. So MBA's, go to to West Houston Infiniti!

gt2tx

Aug 17, 2011

I have been a customer of West Houston Infiniti for the last 3 years and have always been treated with fairness and respect. If you are looking for a dealer that you can work with and continue to purchase vehicles on a repeat level, these are the guys.Staff is friendly and great to work with from Sales to Service.

ColeOctober23

Aug 13, 2011

Steve Titley was helpful and thorough ...a wealth of information about our vehicle. He was just as helpful after we had already purchased the vehicle too. he took the time to introduce us to our service advisor as well and made us feel right at home. its people like him that make the car buying experience so pleasant and stress free. thanks Steve!

Juan Uribe

Aug 12, 2011

Overall the service West Houston Infinity provided throughout the purchase of my new vehicle was very good. I am very please with my new car and with Infini service.Juan

swpowell1226

Aug 10, 2011

My leasing experience with West Houston Infiniti was great. The personnel were all very friendly. There were no high pressure sales pitches. I felt very relaxed and comfortable at the dealership. I would recommend this dealership to any of my friends interested in purchasing an Infiniti car. Thanks to everyone that worked on my deal and made everything go very smoothly. Look forward to seeing you guys again in a few years !Steve Powell

mcorrea18

Aug 8, 2011

Everyone at West Houston Infiniti was great to work with. They were very friendly and helpful and went out of their way to ensure I had a great experience. They were very reasonable during the negotiation process and overall made it a very pleasant purchase process.

pconnelly

Aug 5, 2011

I was looking for a third row vehicle to accomodate a growing family, and had never purchased an Infinity. We visited a number of dealerships to compare different makes and models, and settled on Inifinity and the QX56 equally dues to the cost/benefits of this vehicle over makes and models, but also becuase we were most comfortable with the selling experience with Nick. We also placed a lot of value on what we expected to be an easy longer term relationship with the dealership. The service package and the 4 yr personal concierge service were huge advtages in my mind. During my car selection process, I left 2 dealerships simply becuase I did not like (or have the time for) high pressure tactics. This dealership, and Nick in particular, we very good about answering my questions and working with my hectic work schedule. Very good buying experience.

sherylt

Aug 4, 2011

Dwayne DiMaria was most prompt in answering my on line reqeust. Upon meeting him last night, I found him to be extremely professional and informative. West Houston Infiniti is most fortunate to have an employee of his quality in their midst.

texaswaverunner

Aug 4, 2011

My experience with West Houston Infiniti was excellent. I had done quite a bit of research on the Infiniti EX before I made my first visit to the dealer. I knew what options I wanted, what price I was willing to pay (www.edmunds.com) and that West Houston had the exact car I wanted. I called the dealer as I was on my way and asked for an internet sales person. I spoke with Steven Sistrunk. I told him that I would be there soon and what I was looking for. When I arrived about 20 minutes later, he met me at the reception desk and apologized that another buyer had come in unannounced. Being in sales, I totally understood and told him I would look around the showroom. A few minutes later, Hart Oshman, approached me, asked for me by name and said that Steven told him I was coming in and he would be glad to help me. Hart showed me the exact car I wanted to purchase and allowed me to test drive their demo model. As it turns out, Hart Oshman is the general manager. I was very impressed with this as many general managers are hardly ever seen in a dealership, let alone actually taking a customer out on a test drive while his salesperson is busy with another customer. Once returning from the test drive, Hart asked if I had time to review some numbers. However, I must point out that there was never a hard sell feeling coming from Hart. About this time Steven was free to help me. Hart and Steven brought over the numbers and I was extremely pleased that I didnt have to get involved in the mental warfare of purchasing a car. I knew exactly what I was willing to pay and their price was right on point. I got a great deal and had a very pleasant experience doing so. How many times have you heard someone say that? We agreed to the deal on Friday, and I picked the car up on Monday. Larry Bagley, in the finance department, was also great to work with. He was very conscientious of my time and did his best to get me out as quickly as possible. Steven did a very thorough job of explaining everything in the car and I was on my way. He even put his cell phone number in the car phonebook in case I ever have any issues. One other thing I would like to point out is that West Houston Infiniti is family owned and not part of a massive conglomerate like many car dealerships these days. I actually met the owner at one point as he was downstairs talking to everyone. I was thrilled that I didnt have to argue against a $500 dealer services fee that many of the larger dealers charge. Why should I have to pay $500 for you to take care of me when I bring my car in for service? That is the biggest screwing in the auto industry and, again, I was thrilled that West Houston didnt even try to collect such a bogus fee. I would highly recommend this dealer to anyone looking for a new Infiniti. You wont be the least bit disappointed.

damiant

Aug 3, 2011

The process of returning a leased vehicle and leasing a new one was as smooth as possible. I was able to select the car I wanted online from the inventory available at the dealership. I worked with the team to schedule an appointment. The swap was as easy as getting an oil change. The best part was the sales staff at West Houston Infiniti were the sames ones I leased from three years prior. It was great to have a history. It was like a family experience. The sales staff teamed up to process the return car, new car prep, paperwork, and delivery quicker. The Finance process was painless and hassle free. Overall, it was a great experience. I got a quality car at a value price and the process was comfortable.

intraweb

Aug 1, 2011

This was my second purchase from West Houston Infiniti. I have never had a bad experience, Dwayne and all of the sales reps are clearly factory trained on every function of the complete vehicle line, which is impressive considering the technology and features that go into these vehicles.

Shannasue

Jul 27, 2011

From the moment I came to west Houston Infiniti to look at a new G25 to the moment I drove my new car off the lot I had nothing less than a wonderful experience! Our salesman Dwayne and the new car manager Hart went above and beyond to find the exact car I wanted and to get me in the car in a exceptionally fast time. They were great with follow up and Dwayne did a very good job explain all of the new features of my car and I couldn't be happier! Thank you West Houston Infiniti!

johnsonmorganf

Jul 26, 2011

My experience with West Houston Infiniti was excellent. They were very friendly and willing to work with me so that I could get in a new G37. Nick Turano was extremely knowledgeable about all the vehicles and really helped me on my decision. He also made sure that I was comfortable with the new car and knew about all the vehicle features before taking it home. It was a pleasure working with Nick. Ricky Tejada also worked with me on my purchase and I have nothing but great things to say about him. He got me a great deal on my trade in and was extremely fair when working out the details of the financing. He was very genuine and put a lot of effort and time into my deal. He very proficient with all the paper work and made my buying experience easy and hassle free. I love my car and will for sure be back to West Houston Infiniti when I am ready for new one.

new2hou35

Jul 26, 2011

I was very pleased with the experience I had at West Houston Infiniti. Larry in finance was very friendly and helpful and I couldn't recommend him more highly. Nick in sales was also very helpful and extremely knowledgable about the new QX56. I am very no nonsense and do not like high pressure sales or gimmicks and I feel that I was treated fairly and respectfully. This is the second vehicle I have bought from this dealership and will likely buy more in the future. I would definitely recommend West Houston Infiniti.

BobbyBaillio

Jul 25, 2011

My experience with Tony and Ricky at West Houston Infinity was a most hassle-free new car buying experience. Tony was so knowledgeable concerning the luxuary and performance features of the 2011 G37 I purchased. And the car out performed my wildest dreams considering I had just test driven a high performance sports car of another make. Tony acted in a very proficient manner when reviewing the car features once I made the purchase so I was really comfortable once on the road.Ricky was a most proficient sales manager and expedited the processing of all my paper work so efficiently that I did not experience the normal 3 hour wait when trying to work out a car deal. In fact, it was no work at all on my part and it took only a few minutes to finalize the deal including the trade in value which was more than satisfactory.Tony and Ricky were both friendly and easy to exchange information. I've called several times since I drove my car off the lot and never had to hold on line for any length of time and always greeted like a best friend. I'll be back.Kind regards,Bobby BaillioNew G37 Owner

Mowen2011

Jul 25, 2011

My experience was great! Tony was an excellent guide, sharing useful information in a low pressure way. Even though I did much research before stopping in, Tony was able to give even more. The trade in of my old car and the pricing of the new were very fair.

rjkleist

Jul 25, 2011

We received excellent service and straightforward pricing on our auto purchase at West Houston Infiniti. All of the staff were friendly, well-informed, and genuinely interested in making us satisfied. Never felt pressured or misled on pricing. Nick Turano gave us special attention by patiently demonstrating all the vehicle features before we drove away. All-in-all a good experience buying a new car.

shiii

Jul 22, 2011

The service I received was quick and efficient, I love Infiniti cars!!! Steve and Ricky were very attentive to all my needs and I will continue to buy cars from this location.

carydean

Jul 20, 2011

great experience hope to return. steven was easy to trust. finance was incorrect on payment but someone on vacation so info was not shared or accessed properly before closing

todd.garver

Jul 19, 2011