Used Cars for Sale at Whitten Brothers Mazda in Richmond, VA

Russ

Jan 17, 2015

Need a caring professional to fill your used car needs? Contact Megan Reid at Whitten Brothers Mazda and let her walk you through their selection. Already know what you want like we did? She knows her inventory and will do everything in her power to get you the deal you are looking for. Great experience. Thanks Megan.

davejloggedin

Jan 15, 2015

Whitten Brothers off of Midlothian Turnpike came through for me. What is mostly the dreaded experience turned out to be shockingly easy and rewarding. Everyone there was pleasant and nice, as they should be. What really set them apart I felt was my sales associate. I am in sales and deal with sales people all the time. It was truly luck I found someone I could talk to. Can't speak for all the salespeople there, but if you want to deal with someone who is respectful and will go the extra mile for you talk to Graham. I don't write reviews but I always read them before purchases. Graham Redfern showed me every car,truck,suv I wanted to see for over 2 hours. May not seem like a big deal but it was freezing artic weather with ice everywhere. He didn't say come back another day or its getting cold. He asked what else would I like to see and answered my questions. If you go by Whitten Brothers I would definitely make an appointment to see Graham because I think this guy should busy all day. He defintly was with me and my OCD nature. I would highly recommend giving them a look at your next purchase.

amgram

Jan 1, 2015

Buying a car can be very stressful, but working with Bill Edwards made the experience stress free and enjoyable. He worked with me to find the right car, answered all my questions and helped me through the purchasing experience. While I felt other dealerships were trying to take advantage of me, I felt everyone at Whitten Bros. was honest and wanted to keep me as a customer during and after the sale. I would wholeheartedly refer friends to Whitten Bros!

Rinksyd

Dec 28, 2014

Worked with Conor O'Hanlon and loved the no pressure sales. We drove several cars and still hadn't found what we wanted. He drove to the Ashland location to pick up a vehicle and brought it back for us and we loved it. He listened to what we wanted and found the perfect vehicle. We ended up purchasing and had an overall great experience.

marjen

Dec 27, 2014

My wife and I actually have purchased 2 vehicles from these folks. We worked with Robert king and he was fantastic!! He let us take our time to make our decision and they gave us twice what we thought we could get for her trade. The whole experience was hassle and pressure free. I would highly recommend Robert King and Whitten Brothers to anyone looking to purchase a new vehicle. This was one of the best car buying experiences we have ever had.

lori.wordenphinney

Nov 26, 2014

A little disappointed that when I picked it up it wasn't cleaned, even though I waited an hour. The electric door didn't work. The manager took care of this right away to my satisfaction. The door took a few days to get the part. They gave me a jeep to drive in the process. They delivered on everything they said. I am very pleased and will go there first when I need a vehicle in the future.

Bonnie Harrison

Nov 15, 2014

Melvin was the best salesperson I ever encountered. I was nervous when I walked into the dealership. Melvin walked me through everything and put my worries at ease. The staff was friendly and helpful. Today I'm driving a new car. Thank you Melvin for being patient with me. Thank you Whitten brothers. I would highly recommend Whitten brothers to anyone who is looking for a car. You guys are the best!

ashley.hahn.372

Oct 20, 2014

This was my first time coming to Mazda and I was beyond impressed with my whole experience, all thanks to Mr. King. He was genuine and patient with me being that I was unsure with what I really wanted. He was not pushy and I would recommend anyone to him.

gmyracle

Oct 10, 2014

I did my homework and started my search for my 2015 Mazda 6. I found the Whitten internet site easy to use and unlike many dealers, they did not try to bait me in with some sort of ridiculous lowball number - a common marketing scheme where dealers will advertise a low price that includes every single possible discount - you only find out that you do not qualify for many of them until you have already invested time driving to the dealer, test driving, etc. Another point, they have real photos of the ACTUAL cars, not just stock pics. Also, they are responsive and quick to follow up on inquiries. Anyway, Whitten's price was fair, honest, and legitimate. The delivery process was smooth and hassle-free - they even took the time to bring the owner over from next door for a handshake and quick hello. This is the way car buying should be and I highly recommend.

Sarahmyers

Sep 7, 2014

Good service and friendly staff. Overall it was a good car buying experience and I would recommend whitten brothers mazda to others looking for a new mazda.

lizafarley

Aug 19, 2014

Everything about my experience was wonderful! Margaret took the time to listen to my needs in order to make sure I got the best fit. She was willing to work within my time frame and was never pushy. Everyone at the dealership was knowledgeable, friendly, kind, and easy to work with. I couldn't recommend more highly!

user_va

Aug 6, 2014

Excelent service, friendly environment. Provided all the information needed to make the decision, they try to sell, but no with high pressure sale techniques. They called me back next morning to let me know a better interest rate was available so they did not mind to redo the paperwork.

bwarmsley

Aug 4, 2014

I looked all over Maryland and Virginia for a 2014 Mazda Miata. Time and time again, dealerships wanted to sell me what was on their lots versus what I wanted. However, Whitten was the exception. I talked to Whitten's GM regarding my frustration with previous dealerships and my needs. GM located the exact car I wanted within 3 hours and we agreed on a price, over the phone, within 2 hours.I was met by the Sales Consultant upon arrival at Whitten Mazda. I received great customer service...from painless and efficient paperwork process to car being prepared and ready to go. I was in and out of Whitten in less than 2 hours. I found the entire car buying experience to be stress free and top notch.

DesireeLandry

Feb 22, 2014

I had the best experience I could have asked for from a car buying experience. Robert went above and beyond to find the exact car I wanted. Robert was superior in his sales technique, never being pushy and always looking out for my best intrest. Willie also went above and beyond helping to locate the vehicle I wanted and ensuring that it arrived in a timely fashion and was within my price range. Thank you so much Whitten Mazda for a superior car buying experience!

MonoLoco

Dec 31, 2013

I had my 1990 Miata in for a brake issue. It was "repaired" in such a way that I had to return it and have new pads and rotors installed. On a separate occasion, I had brought the same car in for service because it was running very rich and was throwing a code for the air flow meter. I was told that they would not work on the car because it is "too old" and because of all the "aftermarket parts". Yes, I have modified the car, but the engine internals, wiring, and engine management system are all original and unmolested. Huh. A Mazda shop that refuses to work on Mazda vehicles? Who would have thought. I interpreted that as either a lazy tech that didn't want to troubleshoot, or a lazy tech that couldn't figure out why there is no place to plug in an OBDII scan tool. It turned out that my issue was caused by a "repair" that was made by the service department in question on another unrelated visit.And last but not least, they swindled my wife out of $60 on a "free" oil change for her new Mazda 3. Take this advice for what it's worth - save yourself the aggravation and go to Pearson.

tiffanyhartman7

Dec 3, 2013

Price was below invoice and there was minimal haggling. Environment was professional, well-maintained and staff was friendly and helpful. Salesman was very thorough and ensured I was comfortable with Bluetooth set up and Navigation, prior to leaving with my new car.

TLEA3

Nov 1, 2013

Melvin worked hard at getting me a deal that I could afford, and at the terms I stated. It was nice having a friendly sales rep who understood my needs. I would definitely recommend him to my family and friends.

stendy

Sep 27, 2013

Mr. Edwards understood my price point and vehicle needs and patiently assisted me in getting the perfect vehicle for my family. The entire staff was friendly and explained all steps. An extra thank you to Mr. Roberts who assisted me without any rewards until Mr. Edwards was able to take over the process.

Tsudler

Sep 25, 2013

This have been one of my best buying a car experience. Mr. Roberts was patient and listen as to with I was looking for in a vehicle. He did not try to just sale me anything. He knew I was working on a budget and he found me something in the price range I needed. The whole staff was great and I look my new car.

colemanmann

Aug 29, 2013

I am very happy with my experience of buying a vehicle a vehicle at Whitten Bros. The salesman was very friendly and knowledgeable. He was easy going and honest. The same can be said of the manager and finance manager. Great experience.

Lutcher100

Jul 22, 2013

The is our second time buying a vehicle from Whitten Brothers. Their experience, knowledge and customer service by far exceeds any other dealership that we have dealt with over the years. Larry Fibbiani is a wonderful person to do business with. He was very informative and stayed with us through the whole process without being "pushy" at all. Chris Page made the financial part of the deal pleasant and easy. We will definitely return for future purchases and will refer many friends to them!

bsmedesigner

May 21, 2013

Just happened to travel from Palmyra to Richmond to see the Dolphin Gray Mazda Miata MX-5 Grand Touring roadster and determine if we liked the color. When I called, prior to leaving the house, Willie Stewart (Sales Manager) happened to answer the phone and confirmed the car was on the lot. Once we got there, Bill Edwards took care of my wife and I. This was the most pleasant experience I've had buying a car since everyone was so friendly. Even Chris Price (Business Manager) was great to wrap up the financial paperwork. Great job, everyone!!! We know where to go for our next Mazda!

lrobinson1218

May 2, 2013

Everyone we dealt with was very professional, friendly and knowledgeable. Their were many options of vehicles, colors, etc available for selection. Very pleasant experience and I would visit again in the future.

robcollins1973

Jan 23, 2013

Jay and the Whitten team are honest, friendly, and helpful professionals. No uncomfortable high-pressure sales tactics or smoke and mirrors--just a fair deal, expertly guided. Their "Whitten Advantage" is an excellent bargain. Will definitely buy from Jay and Whitten again.

ithompson28

Nov 13, 2012

I traded my 2010 Mazda CX 9 in for a 2012. Melvin sold both vehicles to me. He' s a really great sales rep and I would refer all my friends to him. Everyone at this location is very friendly. I am so happy and really enjoy my new Mazda CX 9.

bobbyjenkins

Oct 21, 2012

Everyone there was very friendly and very knowledgeable. Greg went out of his way to satisfy us and find us the the exact truck that meet our needs and our price range. With all the free oil changes for life, state inspections for life, extended warranty, free loaners, I will not have to worry about my wife's vehicle breaking down and me having to go tow it home , find out what is wrong with it, and fixing it. I would recommend Whitten Brothers Mazda to everyone I know who is looking to purchase a new vehicle.

eland

Oct 9, 2012

I was greeted warmly, and once the paperwork was signed, I was escorted to the lounge. Ms. Rhodes told me to expect a minimum wait of 2 hours. Adam stopped by to tell me he had nearly finished servicing my car, and that everything looked good. In about 15 minutes, Ms. Rhodes escorted me to the cashier and showed me each service that was performed. Total time, slightly over 2 hours. I am very pleased.

leslie7579

Oct 9, 2012

Worked with Nathan to purchase a used Mazda 3. Very happy with the car and the pleasant experience. Thank you for your helpful and friendly assistance.

Gregory37

Oct 8, 2012

Nathan is a great person to work with. He made my buying experience very easy and pleasurable. I will recommend him to all of my friends.

stephanjutz

Oct 1, 2012

Terrible service - Spent almost $5,000k in service and preventive maintenance on 2008 Mazda CX-9 over the last four years. Brought car in for slight shuddering, Whitten changed front cylinders, then back cylinder, then did not know what to do and now diagnosed that a torque converter/transmission replacement for $4000 is necessary. Steve Young is unprofessional and unresponsive. Still waiting for one of the owners to call me back.

hunniemom

Sep 29, 2012

Several months ago I had a bad service experience with Whitten repair job. After bringing it to the service manager's attention, I must say that I am very pleased with the outcome.

pollockds

Sep 27, 2012

Thank you for the great service. I never felt pressured while I was looking around. Our daughter loves her new car and we couldn't have asked for a better car buying experience.

dkyria

Sep 12, 2012

My recent experience at Whitten Mazda was the best that I have ever had when purchasing a new car. From the start, Nathan Mathaney, Sales Consultant, was attentive without being over-bearing or pressuring me, and had extensive knowledge of the Mazda3i that I was interested in. His ability to understand exactly what I wanted in a new car is due to the fact that he genuinely listened to me when we talked. His easy going, friendly, polite personality is a wonderful asset to his expertise in the business, unsurpassed professionalism, no pressure, unhurried sales approach, and his genuine desire to help me find exactly the car that I want. Nathan is an exceptional salesman and a consummate professional, and I hope to have the opportunity to buy from him again. Likewise, Frank Howerth, Finance Manager, was as friendly as he was professional as he explained the financing options, contracts, and other options available to me - in a clear, easily understood manner. He was extremely helpful with my questions and concerns, and helped me to make the right decisions for my situation. And Sales Manager, Brian White, was equally friendly, as accommodating as possible, and an absolute professional in helping me determine the price for my new vehicle. I have had recent service, in that options that I ordered were put on my car, and every promise made by Nathan and the service manager was delivered exactly as I expected. This has been an enjoyable experience in every way, and I expect to be contacting Nathan Mathaney when I am ready to trade this car for another. I can not recommend this team of professionals more highly.

k8ieb92

Sep 8, 2012

I wanted to take the time to personally thank Nathan and Whitten Brothers Mazda. I just drove away with my Mazda 2 today. It is the best experience I have had at any dealer. Everything was went so smoothly with no hassle or complications. He didn't beat around the bush-I told him exactly my price range and what monthly payments I am looking for and he found me the perfect car. I am a student at VCU so on a tight budget, and I found a car with great gas mileage and in my payment range. I will refer everyone I know buying a car to Whitten Brothers, and will be back for my next car! Thanks for your amazing service!!

Mazda CX-5 Buyer

Jun 8, 2012

I just bought a new Mazda CX-5 from this dealer. Talk about a refreshing experience. I'd been comparison shopping through the internet, contacting all the dealers that MazdaUSA website listed as having the car I wanted in stock. This was one of the last ones I spoke to. I told them the best quote I had received, they beat it by a good margin and promised no additional fees. I drove an hour to pick up the car, and from the moment I stepped on the lot had an enjoyable experience. Every single person greeted me with a smile, Ben wasn't the least bit pushy about getting me to pay extra for any options or dealer add-ons that I didn't want. The other two ladies I worked with discussing extended warranty and other protection did a good job trying to sell me on a service that some people might want, but graciously accepted when I declined.Everyone was so friendly in fact, that my wife got a little annoyed we were spending too much time just chatting when she was ready to drive away in the new car haha. But that's hardly a negative. In sum, I was super pleased with Ben's ability to negotiate quickly over the internet, offer me a price much better than anywhere else, and close the deal quickly with no additional fees, as promised. I highly recommend Whitten Bros. Mazda.

PissedCustomer111

Mar 9, 2012

Whitten Advantage is garbage -- Lifetime warranty on engine... not so much -- timing chain went bad on 2009 CX-7. They will not repair it because I don't have the receipts from where I changed my oil from the time they stopped doing it free (36k miles) to now (73k miles). I change my own oil! Who keeps receipts of cases of oil? They will find any way to get out of repairing something. There's always a loophole. I also had an extended warranty through easycare which covers up to 75k miles -- they denied the claim first. The service manager took pictures and sent to them to prove that maintenance was not the issue. Now I find out that the "Whitten Advantage" should cover it. So the people who were defending me and taking pics to prove I was in the right are now backtracking when they have to cover it under their "warranty" saying the same thing. That I didn't have the proper documentation of oil changes. What a bunch of crap. I will never buy from them again.

jakesparlor7

Sep 7, 2011

This has been a very good and stress-free experience. I will surely recommend Whitten Bros. Everyone has been very helpful with all of my question and concerns.

cooljoejoe99

Aug 31, 2011

Bob Smith was a superb salesman. He was very helpful, talkative and polite. Overall a really nice guy. My experience here was definitely one to remember.

davidkindom36

Aug 26, 2011

Everything was handled well from the call backs, finance, to the ease of sale. I enjoyed doing business with everyone here and look forward to my next visit.

santoyadolls

Aug 25, 2011

Jeremiah was awesome. He made this completely seamless. This was a really awesome experience and the first time I have ever bought a car at a dealership without any haggling.

paul_c71

Aug 22, 2011

Bob is trustworthy and direct which allowed us to make the best decision on the Jeep choice. Also he was really enjoyable and considerate. It was a fun experience with him. He knew a lot about the vehicles and that makes me happy that someone knows their work very well.

Shawn8521

Aug 16, 2011

Dick you were a very great salesman. I really enjoyed purchasing my vehicle through your dealership. You were very professional getting me the car that was right for me as well as the payments that I could afford. Thanks again.

mikelovegood

Aug 10, 2011

I really liked these dealership they were very attentive, professional and very nice. they answered all my questions and if I buy a second car I am coming back here.

katehlikesva

Aug 4, 2011

I just wanted to say thank you for helping me get such a nice, clean, fun car!! For my first time car buying experience I was a bit nervous, but they really helped facilitate the process and gave me confidence throughout the entire transaction. I now have the car of my dreams and I'm certainly finding every excuse to go for a drive in my new car whenever I can.

cheerleadingalma

Aug 3, 2011

I dealt with Bruce of Whitten Bros Jeep to buy myself a used Ford Explorer with under 83,000 miles for way less than my budget of $10,000. I loved the gray color and I love everything about my car. I am just so happy with my experience here that I wanted to post a review to tell others in Richmond to go and check them out. Really!

mason23320

Aug 2, 2011

Nice to see a family owned business run and work so smoothly. I didn't feel pressured and stressed out to do something or make a decision that I wasn't comfortable making and so i appreciate that. Everyone very friendly.

nickmusic70

Jul 26, 2011

Harrison Carlos and the rest of the team were great !! They were friendly, fair, knowledgeable and easy to work with. I would recommend them to anyone and look forward to doing more business with them ! .

tiredofripoffs

Aug 23, 2010

I bought my mazda 3 about 5 years ago. The salesman said that state inspections were free. So far, everytime I have brought my car for an inspection and service I have been charged for the "free" state inspection. They advertise on the TV, radio and their website that they will give you free inspections as long as you own the car. The only time I wasn't charged was when I had an inspection only. they hide the state inspection charge among the charges if you have a service done. I wonder how many other people were ripped off with these "free inspections"!!!

raimondv

Jan 29, 2009

Went in for an oil change that I made an appointment for and spent the next 2 hours waiting for my car. Anywhere else even without an appointment I would be out in 30 minutes tops. Left message about my dissatisfaction and got no response until I emailed Mazda and then the response was well of course it took 2 hours we had to change a filter. Not even an apology was coming from them.

nv

Aug 23, 2008

In my experience, their service department over-charges for routine procedures such as oil changes, they did not return phone messages left well within business hours to schedule a service appointment, and did not go out of their way to identify noises I described to them upon bringing the car in. Service personnel were less than friendly.