Used Cars for Sale at W.I. Simonson Inc. in Santa Monica, CA

Laura Sharpe

Nov 3, 2016

WI Simonson and Andy Acevedo always do a great job maininting my Mercedes vehicle

Marcel DesRochers

Nov 3, 2016

Buying a luxury car from W.I. Simonson was easy breezy.From choosing the style and color to credit, and out the deal.A seamless process.....

Moddie Wilson

Oct 21, 2016

GREAT SERVICE EXPERIENCE. VERY PROFESSIONAL MY SERVICE MANAGER. MR.DEREK FRANKLIN. THANK

Richard

Oct 21, 2016

Service Advisor, Stan Sax was excellent. The problem was solved rapidly and the repair was completed properly.

Bradford Neal

Oct 19, 2016

Andrew, my salesman, was a class act. He was helpful throughout the process. I am in sales too and I definitely appreciated the entire sales staff and their professional manner of making the experience light and fun. bn

David

Oct 11, 2016

I reached out to the dealership via cars.com. The only input I have for the dealership is that by the time they got back to me, I'd already had a chance to be in contact with two other dealerships about a similar car, and I'd already purchased a car from another dealership by the time someone reached out to me from this dealership. It didn't really impact me as I got a great deal on the car I ended up getting, but I would recommend to this dealership that if someone reaches out to them via Cars.com about a specific car, that probably means they're very interested in buying and I would recommend a faster response time. I know I (and I would think most people) have an idea of what they want, and reach out to several dealerships to try to set up a test drive. Therefore, the first that responds gets the first test drive, and usually ends up with the deal.

Raphael Gunner

Sep 19, 2016

Simonson Mercedes has consistently provided excellent service for my vehicle. Most recently, I brought in my 2009 E350 late on a Saturday afternoon for repair. Volkan Sener was my service advisor. Though it was the end of the day, he took time to look at the treads on my tires and to explain to me that the flaking was due to misalignment. This confirmed my sense that the wheels needed to be aligned, and it demonstrated his knowledge of tire wear and tear. He also arranged to have one of my wheels repaired and took time to check if there were any scratches on the others. He was patient, friendly, professional, and accommodating. I couldn't ask for any more in a service advisor. And the work as always turned out to be perfect.

Banner holding

Sep 15, 2016

Trouble getting service on the telephone. Your phone system constantly disconnected me.

Lee

Sep 15, 2016

Did repairs in a timely manner. Good communication.

Virginia Ettinger

Sep 15, 2016

The work I requested was finished before it was promised and done expertly

Jeffrey Schnair

Sep 12, 2016

As always, Simonson Mercedez Benz is as the top of their game. What a beautiful facility. And the people are great. Ritchie, my salesman was fantastic.

Allison Kalma

Sep 9, 2016

I brought my SUV in for a 40,000 mile service and all the employees that I had interaction with were absolutely wonderful.

Denise Williams

Sep 9, 2016

Excellent, highly responsive service. I love my service writer Tim. I transferred to Simonson years ago when my service writer, Patrick, at Beverly Hills Mercedes passed away. Tim is like the next generation Patrick and he should be rewarded accordingly.

Carol Muske-dukes

Sep 8, 2016

As always, my service experience at W.I. Simonson, Mercedes Service was first-rate. This is mainly because Aram Corluyan, my service rep - is always extraordinarily helpful and efficient - and follows up carefully. He's Five Stars all the way! CMD

John Laing

Sep 8, 2016

Marcus Jerry is a PRO! and one of few TOP Mercedes sales people in USA!

DaleNYLA

Sep 6, 2016

Steve Lee makes leasing a new Mercedes a breeze. This is the 3rd Mercedes I have leased with him. Great customer service. Thanks, Steve!

Gerry Del Sol

Sep 6, 2016

Customer service is 5 stars! Vulcan and Mo are my service advisors. Without a fault, they both are warm and courteous, and always prompt in returning my calls, two valuable assets to your dealership. It's always a pleasure to do business with you and these two gents make it happen!

Philip Hauspurg

Sep 2, 2016

Moe was the best, so helpful. I would highly recommend this service

Barrld

Aug 31, 2016

Mo is the best, painless and fast, will buy and service my MBs here now and in the future.

Jose A. Rosales (Tony)

Aug 30, 2016

Thank you to Moe Y. for his excellent customer service going above and beyond, he made me feel extra special, like I mattered and that means alot. The rest of the staff was excellent as well. Thank you for making this experience a positive one..

M.Benlevi

Aug 29, 2016

If you're looking to buy or lease a Mercedes Benz, make your way into this dealership. Shawn Farahmand is fantastic and takes great care of his clients.

Dean Pederson

Aug 26, 2016

Derick Franklyn is always a pleasure to work with but there were parts in the back seat that they forgot to reinstall. I had to wait to get the back console put together again.

B. Wagner

Aug 24, 2016

Great staff, working with Andrew was really a great experience.

Peter C

Aug 19, 2016

Both the Tech Mr Ngo and the Service Advisor Mr D Franklin did a fantastic job for my C300.

Sharon Philipson

Aug 17, 2016

Extremely professional service from the moment I drove up for my scheduled appointment. They were expecting me, and extended a prompt friendly greeting. My car was just in for scheduled service, but they treated me right. My two back tires need replacing, but they didn't force the issue on me. They advised I get it done in the next few months. I don't put many miles on my car, but the dealership I went to a year ago insisted I needed to replace them immediately. At this point I know I need them, and will definitely go see Tim in Service when I'm ready. He was super professional, and even helped me connect my new cell phone to Bluetooth.

Karan Sharma

Aug 16, 2016

Recommended my brother to buy a Merc C 300.Went to the dealership and the person was very nice and showed us few cars and we picked up the one we wanted(Merc C 300 2015). He introduced us to the person to get forward with the buying process. The person was extremely rude and I wanted to walk out of the dealership but did not want spoil the deal for my brother so somehow tried to be patient in the whole process. I asked him to give me a final number so that I would talk to my bank for the loan. He insisted on getting the SSN as he said it was necessary on his part to go ahead with the process.Sounded kind of weird as I told him that I have a pre-approved loan from my bank,but since he insisted I thought maybe there is some element of this process that I am not aware of. Anyways the end result was that he submitted my loan application to 4 providers(I was notified by CreditKarma next day that I have 4 hard inquiries on my credit)without informing me that he was doing so. Instead of me insisting that my brother be the prime owner of the car and I was the co-signer, the dealership ended up processing it in the opposite way. The car was certified but did not have the "Start" or ignition button and was recommended that we take it to a dealership close by for the work. The dealership in long beach ended up keeping the car for about a week (loaner was provided) and said that W.I. Simonson did not do their work properly and so they had to do loads of work on the car. It sounds totally unacceptable with a certified car. The car is good but the experience was totally disappointing.

Melinda Naughton

Aug 15, 2016

Excellent service by Andy Acedo and the Staff at W.I. Simonson.

Sean S Maghsodi

Aug 15, 2016

I experienced an excellent experience dealing with Sabin/Sales Associate. I will recommend this dealership to my family members and friends. The entire purchase/Lease of the new vehicle was professional and it did not wast my time by waiting around the show room, which was quite appreciated.

Elaine

Aug 11, 2016

Great customer service from Stan Sax. He is the reason I continue to service my vehicle at the Santa Monica location.

Lisa Kessedjian

Aug 11, 2016

Excellent customer service as usual. Always appreciate the quality time I am offered and provided by Shawn.

Rita Fis Menache

Aug 11, 2016

Great customer service, fast and easy. Tom was very accommodating!

Emily Whitesell

Aug 9, 2016

Excellent service. This was the first time I had my car, which I leased, service and they did a great and efficient job from my first phone call to my pick up!

Lauren Mcdowell

Aug 6, 2016

I got a key for my E500 it was the cheapest price and i got the key the next day

Boris Yudelevich

Aug 2, 2016

It was the most easiest experience of purchasing a car!

J-BHAB

Aug 2, 2016

I have been using the the same service writer for 15 years (Stan Sax) for all my Mercedes service needs. He is outstanding and the level of knowledge and customer service is like no other. I would and will refer him to all my friend,family and co-workers.

Perrie Weiner

Aug 2, 2016

The service was excellent, and our service advisor was excellent.

Jason Janda

Aug 1, 2016

We loved the service at WI Simonson. They fixed everything on a Saturday and the prices were very reasonable.

Kevin Burns

Aug 1, 2016

Repairs were completed in a timely manner; Derrick did a great job answering my questions.

Bridget

Jul 30, 2016

Love the attention to detail. Very professional, honest, and accommodating.

Calin Senciac

Jul 30, 2016

good intentions but serious lack of attention and detail...

S

Jul 30, 2016

Overall good shopping experience. Sales person was responsive and had car ready after a few repairs as he promised. The finance manager was a bit bossy and rude to our sales rep. I guess this is typical at car dealerships. Waiting time to get a sales manager to have a few simple things approved was an eternity.

Darin Dolce

Jul 29, 2016

The service department was able to take my car in on the spot and complete the scheduled service in a short amount of time.

Jennifer Sheu

Jul 29, 2016

My service advisor was Jim Cornell. I arrived 15 mins. earlier before my 845am maintenance appt. and was greeted promptly by various staff members. Jim was exceptional in his customer service, was highly knowledgable about what maintenance my 2006 car needed, quoted me a good price on the possible costs of my services and constantly updated me on the progress of my car as I was waiting in the waiting area for 3 hours for my repairs. The waiting lounge was clean, had complimentary coffee, teas, cookies, had multiple tvs. It was great just to sit for 3 hours and read my magazines that I brought and get a time out from school, work, kids, etc. It was actually nice just to do nothing! :) My car was given a complimentary wash and they even polished my wheels and tires. Jim and the staff were amazing and I trust them with anything my car needs. They don't try to "upsell" you or be too overly pushy about anything. Great teamwork overall at this facility!

Lance Walter

Jul 29, 2016

100 per cent seamless from start to finish Derek Franklin superb in timelines, communication, and insights!

Patricia Amstutz

Jul 29, 2016

Everyone was helpful and courteous. Even gave me a full tank of gas!

Jim

Jul 25, 2016

terrific, but only had one cashier on duty at end of work day when most busy with people picking up their cars

John & Marcia

Jul 22, 2016

We came in to buy a new car with pretty much no idea of what we wanted other than we wanted a mercedes we easily decided on the shape the size the year (after test driving and sitting in quite a few cars) but the color was not so easy we asked for black navy blue selenite grey palladium grey tan interior black interior etc etc Mohit at W.I.Simonson was so patient and helpful he bore with us while we went back and forth on the color and finally found us our perfect car and even delivered it to our house personally. Great Service

AMG g wagon lover

Jul 21, 2016

We are so impressed with the professionalism of the service department in Santa Monica. Stan goes out of his way to make sure we are satisfied with the work that was done and that we are happy. Thumbs up!

LCGERRON

Jul 21, 2016

Friendly helpful professional services. Excellent considerate sales representative.

Lisa Furfine

Jul 19, 2016

Easy painless pleasant efficient experience. What more could you want!

Annick Bellordre

Jul 16, 2016

All was perfect, except that my advisor did not call in the afternoon to let me know that my car was ready. But he had the courtesy of giving me a discount to make up for the delay.

Larry Williams

Jul 15, 2016

As long as you take your time and do the job right, I have no complaints... Your car loaner program allows my patience to shine...

Cyrilsboy

Jul 11, 2016

Roadside assistance was at our home in 45 minutes. 10 minutes to replace battery and we were off and running!

Dean Pickard

Jul 11, 2016

Stan is my service manager. He is one of the reasons I go there. Good service.

Karen J.

Jul 11, 2016

W. I. Simonson never disappoints! This was my first service appointment for my GLA, and they did a wonderful job! I was able to call and schedule the appointment without any issues. Derek did a wonderful job checking me in and going over what the service would entail. He said it would take about and hour and a half, but I was done before. They have a very comfortable waiting area with coffee and snacks. Definitely recommend!

Daniela HUml

Jul 10, 2016

I am coming back to W.I.Simonson for last 4 years... I've never been happier. The original lease process was fast and then the purchase just felt like the right thing to do. I always pre-pay service so every time I need to comeback to the shop I just drop off my car, get another amazing MB loaner and couple of hours later I am driving my car again. so YES I am happy with everything related to this particular location. Well done !

Tafesse Gebrewold

Jul 10, 2016

The sales Marcus and Christina from the part department Walter and from service Stan they are amazing above and beyond special teams

Rhonda Wright

Jul 2, 2016

Volkan Senser in the Santa Monica location is the absolute best! He always takes excellent care of me and is always customer focused. And makes sure that I am satisfied with work done on my Benz! Thanks Volkan for your customer service

Daniel Zacapa

Jul 1, 2016

Just 'The Best'!!! Straight across the board. I would recommend this car dealership to anyone!

Harris

Jun 28, 2016

My service rep, Stan Sax, listens, takes appropriate action and keeps the customer informed.

JA Los Angeles

Jun 28, 2016

My service technician Aram should be cloned. . This gentleman has an exceptional personality and an eye for detail, which are two qualities I greatly appreciate when having my car serviced.

Michael Schaffer

Jun 28, 2016

Stan Sax has been taking care of our various Mercedes through the years and there is no one else we would entrust our autos to. He is efficient, friendly, helpful and honest. Can't ask for better than that!

KD88

Jun 23, 2016

Great experience. I would definitely go back again

Janet Maker

Jun 21, 2016

I had a Mercedes leased from another dealer. The lease was ending and I needed a replacement. Other dealers tried to upsell me, and they would not commit to a firm price. Only Simonson listened to what I wanted and gave it to me.

Satisfied Customer

Jun 21, 2016

The service was excellent. As always, it was a pleasure to visit the dealer's service facility.

Dorene

Jun 17, 2016

I have leased five or six Mercedes through Simonson, each handled by Andrew Morgan. His customer service was phenomenal! I received an amazing deal. He really goes the extra mile for his clients to be sure they get everything they were promised. If you have a problem during the duration of your lease...you call Andrew, and he makes things happen -- to your satisfaction. Thanks so much Andrew and James for taking care of me!!

Lynn Lynn K Altman Fmly Trst

Jun 17, 2016

I have been coming to this facility since 1961. Stan Sax has been my service manager for many years. I give him a five star rating!

Majid moradi

Jun 16, 2016

I wish every deal was this easy. Experience and professionalism is what it takes and Mr. hamlet karapetian and his team have definitely mastered it over at W.I. Simonson main reason I always come back. Sincerely Majid Moradi

HC

Jun 13, 2016

I brought my car in for service. The facilities are great and the service was fantastic!! I was impressed with the level of customer service! The staff is professional and polite! Great experience!

Elena

May 30, 2016

Stan from the Service department is simply amazing. I brought my car to him twice already, and he always took the best care of it. I feel completely comfortable and trust him to do a great job , and would recommend this service and working with Stan to all my friends! Elena.

Debbon Ayer

May 29, 2016

My service person, Moe, is always so helpful, kind and on top of his game.

Lori B.

May 29, 2016

W.I. Simonson's service department is excellent. I couldn't live without my service advisor, Tim Seigel. He's extremely knowledgeable & efficient. The facility is beautiful, clean and comfortable.

LAgirl16

May 27, 2016

I recently leased a new C300 after turning in my leased C250. In both instances, the process was very easy, efficient and personable. I highly recommend WI Simonson,

Ahmet Takalak

May 26, 2016

Volkan was amazing!Also the serv?ce was wonderful.They very k?nd and cent?lmen

Michael Sultan

May 26, 2016

Service advisor great...........................................................

Eric Shaw

May 23, 2016

Derek Franklin in service is the best advisor we have dealt with with all of our previous Mersedes. He is very on top of everything to make sure your car is done right. we have been going to Derek Franklin since our son was ten now he take the cars in to get serviced . We won't chose any other advisor beside Derek Franklin Thanks For all the stuff you have done to help us out

Brian Jenkins

May 22, 2016

I have purchased my cars at Simonson for four decades. The excellent service department is one of the principal reasons.

Kim

May 20, 2016

I have been a customer of W.I. Simonson in Santa Monica for many years and have always had a good experience there. Customer service is always top notch and the facilities are great. They are very professional and I never hesitate to call or drive to the facility if I have a question or concern about my car. Somebody is always there to help me. My current service representative, Derrick Franklin, is first rate and a very kind person. I recommend W.I. Simonson to anyone who wants to be treated right!

Michael Baird

May 18, 2016

This vehicle for me is number 48. I have had four Mercedes in the past and all types of other vehicles. But I have to say this time around my experience of buying a vehicle was the absolute unreal best experance ever. NO PREASURE! No slogans like, whats it going to take to get you in this car today or how much do you want your payment to be. None and I mean none of the car salesman cliches.

Moise Arastoozad

May 18, 2016

Great dealership to visit. Great inventory on all cars and has the best deals

Karen Jhun

May 17, 2016

Very easy and fast service. love to recommend to all of my friends and family

Sol Borneo

May 15, 2016

Retchie(dealer) was very knowledgeable and is very accomodating. All my questions were answered. This was my second car. I had the GLK before. I would highly recommend this dealership.

Barbara Fisher

May 14, 2016

My husband purchased a C-300 for our 42nd wedding anniversary. The process was painless, and hassle free. Customer service was awesome.

Louise French

May 14, 2016

Always a great experience at W. I. Simonson! They pride themselves with the quality of work and service, staff is always polite and they return your car with a complimentary wash and I really needed it this time as it had rained a few days before.

Yue Ling Yao

May 12, 2016

It was a great experience. The people are nice and helpful there.

Valued CustomerStephen Drimmer

May 11, 2016

Routine service - all went great without any hitches

Issen Alibris

May 10, 2016

I purchased a Mercedes C250 Couple 3 months ago. My experience with this dealership has been less than stellar and definitely has not lived up to my expectations of the Mercedes brand. I have reached out to management and appropriate personnel only to be met with slow and non-responsive service. My 2nd key was missing when I bought the car. It took 6 weeks of following up with my sales guy Henrik to finally get the key that I was supposed to have the week after I bought the car. I was supposed to receive a credit for my first month's payment as a part of a promotion when I bought the vehicle. Instead I received a bill. When I contacted the finance manager Mar Castro she said it was happening to lots of people and to call MB Finance. MB Finance said promotions are handled at the dealer level not the national. I asked Mar Castro for a copy of the entire file for my vehicle so that I could refer to the paperwork I signed with the promotion, the condition of my car when I purchased it, and all extended warranties I purchased. I had to contact Ms Castro 3 times via email and when I stopped by she told that the business office was closed and that I'd have to come back another day. I refused and told her that she had to pdf me the information that was missing. I had to go to Mercedes Benz service yesterday for a firmware update on my cars electronic system that should have been done before I bought it. I also asked specifically that they not wash my vehicle as I had it hand washed and waxed the day before. When the work for my vehicle was complete it was washed poorly with soap scum on the car and tires. When I called to follow up with the service manager, the young lady who failed to tell the service personnel not to wash my car while it was still in front of us before the work was to be performed, told me that the service manager preferred handwritten messages to voicemails. I asked for his voicemail and she put me on hold for 10 minutes before I had to call back and request to be directly transferred again to leave a complaint. In the inspection that I received for my car the tread on one of the tires was significantly lower than 3 of the others and I followed up with service to ask about this. He said maybe my alignment was off. How could my alignment be off if I have had the car for 90 days? I was referred to my salesman who surprisingly no longer works there. Referring to my purchase file, the document that contained my cars pre-purchase condition was nowhere to be found. Not a surprise. I have contacted the GM and left a voicemail with no follow up. I have contacted the sales manager and still waiting on a follow up. IF you want a Mercedes I would suggest ANY other Mercedes dealership the level of professionalism at this dealership is frustrating and shocking and definitely not on par with what I expect from Mercedes Benz.

Diane Williams

May 7, 2016

Service was very good, and fast. Facility was very clean, Service writers were extremely nice and helpful.

Jerry Isono

May 7, 2016

Brought in our C-300 for it's 1 year maintenance service. Our Maintenance Rep was Stan and he met us at the service bay. He checked out the car and asked if we had any concerns. My wife had a couple (she's the main driver) concerns and Stan wrote them down and said he would have the mechanic check it out. He gave a time for when the car will be ready. We came at that time and the car was was all ready. Stan told my wife the mechanic checked out the two concerns she had and he made a little adjustments and nothing to be concerned about. Car came out cleaner than when we brought it in with the complimentary car was. Great service dept.

Patricia

May 6, 2016

I brought my car in for it's yearly service and was pleased, per usual. Valcan Sener, the gentleman who supervised it all was particularly helpful. He explained things thoroughly and genuinely showed concern for the well-being of the car (and me!)

Richard Camp--

May 6, 2016

We have had our cars serviced by Simonson Mercedes for many years. Mr. Sax has been our service representative for many of those years and has always given us very good, very thorough, very reliable service.

Steve malley

May 6, 2016

Great serviceStan sax is our manGreat facilities

WUye

May 6, 2016

All the people interfacing with the public was friendly efficient and appeared to be knowledgeable. The job was done in a reasonable time frame however, I had not prepared myself to spend two hours waiting in the facility.

Niki Schwarz

May 4, 2016

We had a wonderful experience purchasing our new car with Santa Monica Mercedes.Damian Wheat was an excellent sales person and gave us exactly what we wanted quickly and without any hassle. The whole process was done very professionally and with great courtesy.

Stan sax

May 4, 2016

The story gets better 'n better, etcetera, etcetera, etcetera

Andrea Ennis

May 2, 2016

The dealership is comfortable and staff is friendly. Stan has always been great, and gets things done. The service department is efficient and convenient.

Anna Hyun

May 1, 2016

Stan Sax is the best in the business. So professional and efficient. I would follow him to any Mercedes dealership he works at. Very trustworthy.

Haobo Tang

May 1, 2016

The 2011 Chevy equinox 2.4L FWD I got is a trade in vehicle with 33k miles. The car is in good condition, it has accident record, but I think it will be fine. And they fixed the two dings on the bumper I saw on the website picture, when I got the car, there is no dings anymore, and they didn't charge more. The buying process is fast, it is like print out a price tag paper, pay the money, sign a lot of papers (because it is a trade in vehicle, so they will not take care of it any longer) and drive away. They accept cash and check. There didn't want to sell me additional plans or packages, so the talking went pretty smooth. No additional charges. Remember to bring your insurance paper or you can't get the car. have driven the car for nearly 200 miles now, the car is pretty good. There is one thing bothers me is the fuel economy, the dealership website and all other website said it can go 22 MPG city, but in fact it can only go about 14.6 MPG in city, I didn't check the MPG data during the test drive, and only found out it after got home. I searched it on the web, a lot of people have the same issue, so it is Chevy put on the wrong information and the dealership didn't aware of it. Although, I got it in a fair price, and it has pretty good options and the car condition is pretty good. So I think it is a good car purchase experience.

sherry davis

Apr 30, 2016

they even finished early...................................................................

CH

Apr 29, 2016

Tim is extraordinarily professional and helpful. A pleasure to work with from start to finish. I recommend him to both family and friends-

Lani Santa Monica

Apr 27, 2016

Everything was great! Terrific service! Nice facility.

Rus Sarnoff

Apr 26, 2016

Aram took incredible care of me.Went far beyond the extra mile. I'll be back!

Betsy Bridges

Apr 22, 2016

Having brought my year-old leased Mercedes into the service department for its annual "check-up", I could not have been more pleased with the level of service, the care in which my needs were met, the turnaround of my service (which included sending the car out to have its wheels buffed)--the timing which was exactly as promised, and the total professionalism and kindness of my service advisor, Aram Coriuyan, who was absolutely top-notch. Having had my previous car TWICE serviced by another Mercedes dealership in the area (which was a very disappointing experience), I learned three years ago to go directly to W.I Simonson...and three years later, they continue to be THE BEST!!!

Jamie O

Apr 22, 2016

Services are always easy and as quick as possible. So organized. My sales person Brian always checks in to make sure I'm still happy and my service guy Aram takes great care anytime I have to bring my car in.

Majid Berenji

Apr 21, 2016

extraordinary Service from Shawn farahmand,he is the Best.

Hsin Hwang

Apr 20, 2016

Great service and efficient. Volkan was the advisor who had helped me out. Good attitude, clear about the car problem

Leslie Weiss L'Herault

Apr 18, 2016

The tire pressure was off on my Benz so it was time for a service call. One call and I got the appointment I wanted with a loaner car. Easy in and out. My car was ready on time and I was highly satisfied with the knowledgable and friendly customer service.

Erika Sawhney

Apr 15, 2016

Easy quick buy wi simonson Mercedes is the best and sales person Shawn is amazing

Elizabeth Bishop

Apr 13, 2016

I work with Hamlet at Simonson. Hamlet makes my experience of purchasing a new car flawless! He even call my insurance company to add my new car before I left!! He is one of a kind and I plan to only buy my cars from him in thee future!

Bauble Cherniak

Apr 8, 2016

Used to buy at Downtown LA Motors....but this is much better in Santa Monica since I live in Marina del Rey.....

Hossam

Apr 8, 2016

Moe Yahoum is just more than amazing. He is very nice and excellent customer service.Thanks Moe

Joseph Chrisant

Apr 6, 2016

In my fifty years of purchasing cars, the past eight have been the only ones I look back on with a sense of satisfaction and joy. Steve L makes the process easy and I know that it is a "win-win" for everyone involved. I leave the showroom with my new cars the way I think I ought to..................happy to have had the experience and thoroughly enjoying the pleasure of a new Mercedes.............no regret, not frustration; only contentment!

EH

Apr 5, 2016

Salesperson helpful, genuine. Really cared about my interests. Beautiful showroom. Nice stock selection. Was able to accomadate my work schedule after 7pm. Would highly recommend.

Thomas Weissenborn

Apr 5, 2016

I had a wonderful experience at this dealership. This is my third car which I have purchased here. The sales process is easy and without stress.

Richard Feinstein

Apr 4, 2016

I had a tire blow out and was leaving for a ski trip the next day. Tim Seigel took care of me and expedited the replacement immediately and Saved my trip. I am extremeley impressed and grateful for the excellent service.

Stephen Santoro

Apr 4, 2016

WI Simonsen is the best. They always service my SLAMG better than anyone.LOve those guys.

zedlavb

Apr 4, 2016

They got me in and out, and kept me informed of the nature of the issue I had. Facilities were clean, and everyone was very friendly.

Willie Dye

Apr 2, 2016

My experience at the at the Mercedes Benz dealership was memorable due to the excellent customer service. Thanks s very much. Dr. Willie Dye

P. Icasiano

Mar 24, 2016

I had to get my car serviced for Schedule A. My advisor Derrick Franklin was very helpful and extremely friendly. The drivers wh dropped me off and picked me up were also very nice and friendly. Great customer service.

Al Hernandez

Mar 21, 2016

Dawn and Renee made my Fiance's dream come true! They went above and beyond. I am so grateful all the help they gave my Fiance and I. We're truly happy with our Mercedes C250. Once again, Thank You, Dan and Rennee.

Fereydoun Zaman

Mar 21, 2016

WI Simonson was a great dealership to work with! The dealership was very clean and welcoming,

Todd Cherniawsky

Mar 21, 2016

Dream as if you will live forever, live as if you'll die today. What a blessing to have the opportunity to get a Mercedes. Alison and Marc Rose at W.I Simonsson Mercedes, fuels your dreams and you ride away into the sunset with sensible prices, personable service and a memorable experience. After this experience, why shop anywhere else.

Mary Jakubowitz

Mar 1, 2016

Let me first off start by saying that I had a wonderful experience with Patrick Anthony as a salesman at WI Simonson Mercedes Benz. I love my new car! Patrick was honest and extremely helpful. He was not pushy in anyway, and had a great deal patience and knowledge about the 2 vehicles I was interested in. I did not expect such great customer service, and I have never met a sales person of any kind who was so accommodating and as honest as Patrick. I went to purchase a car after work, I took an uber and did not want to waste time haggling or waiting around!!! Patrick was a true gentleman! I got a terrific deal and I love my new GLA!!! Yes I would recommend Patrick Anthony at WI Simonson to my friends and family, Thank You, Mary Jakubowitz

Jenny d

Feb 24, 2016

My service advisor was Volkan Sener was truly outstanding was able to order the tire for the car and repair it within a 24 hour period The staff was really helpful and kind The service was excellent

rosemary

Feb 23, 2016

I purchased my car here, but would not recommend it to friends and family. After I purchased my car and wanted to cancel my extended warranty, I got the run around for a very long time and it was finally resolved after 3 months. I recently took my car in for service for an oil leak and it was completed after 2 weeks. I did like my service advisor, Tim Seigel, who was very nice and responsive. The low customer service rating is for the dealership, not for the service dept.

Stefanie Gironas

Feb 17, 2016

It was a very pleasant and Curtis experience.Ritchie was very helpful in explaining all the electronics .Also he made follow up call to make sure I was happy with the car.

GG

Feb 14, 2016

They are absolutely the best dealership I have ever done business with..best car buying experience with Marcus Jerry, Fleet Mgr and best service with Derrick Franklin !

Jb kazar

Feb 10, 2016

Sales person really dropped the ball with a follow-up and repairs

Umangi Popat

Feb 4, 2016

I visited this dealership around 6 or 7 times before actually finally purchasing my car. Henry was amazing every step of the way, from our first visit, to phone calls in between (even on his days off) to the day I purchased my car (he stayed past closing to finalize things and make sure I was happy).Henry was genuine and honest the whole way through; very trustworthy (which is not always the case with cares salesmen.If you're looking into buying a new or used Mercedes, definitely visit WI Simonson and ask for Henry!

Kevin Anderson

Feb 2, 2016

The Sales dept specifically the Finance Dept person was cold and rude. She was not very welcoming,very pushy with warranty pitch.I declined it and she seemed none too pleased.The Due Bill repairs took over 3 weeks to perform on a CPO vehicle.The Service Dept was Excellent !!! Moe did a fantastic job Thanks

Gregory Corona

Feb 1, 2016

derrick was excellent and the staff was courteous and very efficient. the shuttle service was very helpful

Jae Byun

Feb 1, 2016

They Brought the car to san diego since i had to go to school.

Justin Moritt

Feb 1, 2016

great, great, greatthey always do a great job on time and curtious

William Tomicki

Feb 1, 2016

Sadly, a good job (they even washed my car for a minor repair) because I found grease and oil on the leather inside the driver's door on the handle.

Artour Timerhanov

Jan 6, 2016

I had a great experience leasing my new 2016 C300. Brian in sales is a great guy who really shows pleasure working with you and not concerned as much as to just make a sale. I came to see him this past summer and spent some time with him. Then I wasnt ready to lease until this past dec, I stopped by to see Brian again and he made it EXACTLY what I wanted for me. He got me the car I want, at the price I want it, with color combinations that I want it, and I was able to pick up my ride the next day and take it to work. Not only that, when I went to Carmax to sell my car, Brian came to pick me up on the morning himself from Carmax and brought me to the dealership to take ownership of my new Mercedes. You want great sales experience, make sure you go and see Brian if you want to buy a Benz. Steven Nicolas was an absolute pleasure to work with. Very few great sales managers out there like him. Awesome guy who helped me to get exactly what I wanted!! I am very happy that I came to W I Simonson to lease a Mercedes.

Oleg

Dec 28, 2015

At Santa Monica Mercedes Benz W.I. Simonson, sales person Brian Lane is incredible and patient highly-ethical professional multiculturally oriented. And sales manager Zia was beyond expectation. A day ago, could not imagine that will buy GLA250 from Santa Monica Mercedes W.I.Simonson....We looked at other dealerships but found that the service and professionalism along with the exact car we wanted, exceeded our expectations at Santa Monica Mercedes W.I.Simonson. We found that Santa Monica Mercedes W.I. Simonson Inc. has the most practical selection of cars with packagers and options for customers with different taste, preferences, and finances and --most important--sales people who are able to work with customers of different nationalities and cultures ....Would very much recommend Brian Lane to anyone interested in driving and buying Mercedes Benz cars.....`He exceeded our expectations on all levels in the purchase of our new GLA250.

Justin

Oct 29, 2015

very impressed with the level of service and support from this location. James and Sabin were both rock stars who worked with me to get the deal done. anyone that is looking to get a great deal, beautiful ride and be happy about life - come to this location! 5 stars across the board.

Maria

Jul 14, 2015

I went there yesterday at around 8am to have my car fixed. I was craving for "coffee" to wake me up. I prefer to drink only "specialty coffee" like latte or cappuccino. I went to their mini- bar and saw the coffee machine. I tried to make coffee but there was "no coffee beans." I informed the cashier, who was in front of me. She said that she will check on it. After a while, I went back to her and said that I was still waiting for the coffee. Then, the other cashier came. She said that she cannot reach to refill the coffee beans and she will ask someone and it "will take a couple of minutes ". I was waiting the whole time! I saw both of the cashiers talking to each other and "never addressed the issue." I ended up drinking "hot tea" and I had to get hot water from the side water station. This is "Poor Customer Service ". The cashier said "couple of minutes ". I stayed there for " two hours" and they NEVER made an effort to put coffee, which is ridiculous when it is so "very easy" to put the beans.

PETER C.

Apr 27, 2015

I am a car guy. We have bought several New and CPO cars before (from different dealers). The Fleet manager Mr. Steve Lee and the General manager Mr. Chris Pass provided the best overall experience including service, knowledge, pricing, and aftersale follow-up. We are extremely happy to have bought our new GLA from this dealer. We also like their attention to detail and no pressure style. We'll definitely come back to this dealer for all our future Mercedes purchases. As a addendum, there was one item in the sales contract that needed clarification. Both the GM and the Fleet manager solved the item beyond our expectations! They deserve the highest praise!

Chau Shau

Apr 9, 2015

I've been shopping around and ultimately found W.I. Simonson. I had a really great time purchacing my first Mercedes here with Sabin. He is knowledgeable and patient. I have tons of questions and he took his time and answered all of them. I'm happy with my new car and what's more, Sabin got me a good deal, he's AWESOME!

Rick N.

Jan 23, 2015

I'm the type of shopper who does his research online extensively, narrows the choices down to a few and then wants as little fuss as possible when test driving the cars in person. I bought a CPO mercedes from this dealership. After a few weeks I noticed there was an issue with the vanity mirror which I didn't notice at the type of purchase. Allan was very helpful in getting this fixed as well as a few other issues I had. He went out of the way to set me up with a service member and get it covered at no additional cost. Ask for Allan!

Disappointed Customer

Sep 22, 2014

Service Center left me in the line and never told me to wait someone would assist me. After I seen them placing number cones on cars, I including behind my car, I proceeded to get out my car and ask a rep if the cars behind had appointments she said no, I have to wait for a service rep to come over. Which no one ever came. She was not very friendly as well. The person who was nice was the gentleman who did my service paperwork. I would not recommend this service center.

Robster

Aug 31, 2014

I have been looking for a particular used convertible and I received an e-mail notice from cars.com that one of real interest was going to be for sale at this dealership. I sent an e-mail information request through the website and within a very short period of time got an e-mail response. We scheduled a phone conversation for that day which did occur. The sales rep said it was in pre-delivery service and he would go and check a few things for me and get right back. I mentioned I would come down (about 150 miles) and the conversation got "frosty". 4 days later I sent an e-mail to see where things were at. No response for 2 more days and then an e-mail saying that they were going to wholesale the car. I currently have 6 Mercedes and wanted specifically what they had listed on cars.com. My impression was that out of town buyers who could not get to the dealership "right now" were of very little value to them and were placed last in line. I am disappointed as my cars have come from Florida, Texas and Oregon and the Boston area and I am quite real. Still looking for the right CLK 500 Cabriolet but not from these folks.

Tom H

Aug 26, 2014

It's hard to write a review because the dealer never cocntacted me even though I was very interested.

BarbA

May 16, 2014

They did have the car I needed but the car had too many things wrong with it so I did not buy it. They are just pre-owned, no attention to the detail of the cars. A good place to by a cheap car.

Chris G.

Mar 2, 2014

What can I say about this dealership? Fantastic customer service, with very friendly sales people to boot! The salesperson who was in charge of my sale, Souharda Poudyal, couldn't be any more friendly and professional. He was as helpful as they come, making sure that the customer always felt like he/she was first priority. Even with the encountered problems I had with the title of my trade-in vehicle, the sales team still managed to make sure that my buying experience went along smoothly. I'm positive I'll be back for my next vehicle purchase. Thank you W.I. Simonson Mercedes Benz, for making my car buying experience worthwhile!

Albert

Jan 29, 2014

I went to see a used infinity m35. My salesman was Patrick Anthony. We agreed on a price as long as they would fix certain things on the vehicle. Patrick advised me that the car would be ready for me for pick up the next day. I called the next day to tell him I will be in to pick it up and he told me they sold the car. This place is a joke and they do not believe in any type of customer service or verbal agreements. I talked to a manager he was also a joke and didn't even seem to care about my problem. If they do these type if things to customers, I wonder what other things they are hiding from their customers. This dealership is very dishonest and don't really care to make their customers happy. I will recommend not to step foot in this place is not worth it. I will be writing a bad review in all the major sites about this experience. W.I. Simonson lost a customer for life. THIS DEALERSHIP IS A JOKE!. DO NOT COME HERE BEWARE!. The only reason I gave them even 1 star is because cars.com required it. If it was up to me they will get no stars. Worse dealer ever!

Jose P.

Oct 21, 2013

I requested a quote and within few minutes I got it, the salesman was very courteous however, the price was a bit high.

Zarina

Aug 7, 2013

The gentleman who allowed me to test drive my car was very accomodating and polite, and the other gentleman who began the bargaining process with me was also very caring and honest. They were not pushy in trying to encourage me to make a purchase. Thank you Souharda and Danny :)

Ramon valero

Jun 12, 2013

Just shopping for a used car.........drove home with a brand new one. Thanks to Rebecca Webb for an amazing customer service, buying process was made easy. Great experience and will definitely recommend W.I.Simonson.

Louis

Mar 1, 2013

Since 1996, I have purchased four cars from W.I. Simonson. The most recent car was purchased last week. As always, I was treated respectfully and fairly throughout the purchasing process. The client advocate (salesperson), sales manager, and finance manager all were terrific. This dealer does not engage in any games. I did my homework and after a very short negotiation got the car I wanted for the price I set. I have always serviced my Mercedes at Simonson. I can rely on this dealer to provide honest and excellent service. I highly recommend W . I. Simonson.

Kev

Feb 16, 2013

We went to take a look around and test drive a car. It was such a great experience we left with our dream car. John Halaka helped us and he is the greatest.

Tommy

Feb 11, 2013

John streamlined my lease return and buying process. Saved me money and will continue to be a loyal customer with referrals to WI Siminson since 2008.

Dave

Dec 27, 2012

If you are a buyer from outside the immediate area, BEWARE!!!This dealer maintains an internet sales organization that discriminates against buyers from outside the area. I was ready to buy a car in cash for the advertised price and the salesperson was completely disinterested in closing the transaction. I am a serious buyer and expressed my sgtrong interest in the Mercedes SLK320 advertised. Not only did the salesperson make no effort to secure my business, he then stalled me in time to sell it to another customer! To add insult to injury, the internet customer service department called me about my experience, and I expressed frustration and asked to speak to the sales manager. Not only was the associate not able transfer me to the sales manager, but he failed to follow through with a return call. What a dissappointment! While WI Simonson operates an internet sales group, they are not only inept, but failure to deliver on their commitments.

Buyer

Dec 10, 2012

Went there to check out an unusually low-priced CPO vehicle expecting some gimmick or issues. Sat down with John H. and gave him an offer expecting to walk away. However, John remained professional and made an effort to keep the negotiation going with his manager. Ended up buying at a price close to what we were aiming for. Good overall experience with John H. and finance manager Morgan N.

1rstTimeInternetShpr

Dec 6, 2012

This was my 1rst internet

Brenda

Nov 26, 2012

I was going to buy a differed brand but wanted to do my "due diligence" by driving all brands that met certain criteria and Mercedes was last on the list. I really liked the car I drove but that wouldn't have been enough to get me to change my mind if I hadn't had such a wonderful experience working with John H. He listened to what I said, found a car that met my needs and then worked with me on a price for the new car as well as my trade-in. Carl D in Finance then helped me with the "paperwork," taking time to explain different aspects of leasing, which was new to me. He also provided guidance on which options to take. Overall, a wonderful experience!

Hemant

Oct 17, 2012

John H. did a fantastic job. He was careful in listening to my need. Assisted me in every way possible right from multiple test drives to negotiating with upper management to get the approval for getting me a better deal.I must also thank Carl from finance who helped me make necessary decisions while completing the application. The team did a great job.Hemant.

Martina

Sep 17, 2012

We called ahead, as we knew what we wanted, and we also had to drive over 300 miles to get there. John assured us that what we wanted was there. We got burned driving to San Jose, so we were very leary! We arrived and it was the most pleasurable experience in buying a car ever!!! No playing games, no push and shove, just sincere and bona fide experience and truth! I'll never go anywhere else again ever! Even if I move 2,000 miles away, I will come back here! Hands down, this team rocks over anyone on the planet! I usually don't like writing reviews, but this group deserves it all! Praises!

canada one

Aug 26, 2012

Buying a used car is never an easy process but it does help when the product is top quality and the staff are friendly and courteous. As an out of town buyer from Canada trying to purchase a car for our son who recently moved to California, the experience was pleasant. they seem to have a good selection of really nice cars and reasonably priced, in all price ranges My impression is that they want to stand behind their product and hence they do not sell poor quality or badly maintained autos. My only complaint is that it seemed to be a bit long in completion; some of that may be tied to California laws pertaining to paper work.

Claire F.

Aug 26, 2012

After 10 years I was ready to get a new car. In Santa Monica I have all the car dealerships available to me. The first stop was W.I. Simonson Mercedes Benz. We were greeted by Damien Wheat. I explained that I didn't know what I wanted and he proceeded to show me some models. He asked if I was ready to to make a "great deal". I said I needed some time to think it over. Several hours later I came back to meet with Damien. He was professional and polite and never made me feel rushed or intimidated. He was patient and well informed about their product. We then met with their finance guy Carl who was very knowledgeable. Didn't try to sell us extras we don't need but suggested what we should purchase. This was a pleasant experience dealing with these gentlemen. Damien Wheat made lifetime customers out of us and we will recommend him to friends and family. Claire F.

Kentisaacs

Aug 25, 2012

John Halaka took care of me in a very professional and friendly manner and helped me with any questions and possible ambiguities. I feel very well taken care of and can really recommend this car dealership

Loyal Mercedes Lover

Aug 22, 2012

Over the years I have purchased many cars but WI Simonson created the best experience yet. I was warmly greeted by John Halaka, Sales Specialist, a seasoned professional who was more consultant than sales person. He was an active listener who understood what was important to me, including price. John was very knowledgeable about the features of my new S550. It was evident that customer satisfaction was his number one goal. I was so pleased I convinced a colleague of mine who considered another dealership to try Simonson. She bought a 2013 SL550 the next day. More referrals to come. "Thank You" for your service.

Nurseerika

Aug 20, 2012

I was extremely impressed with John Halaka and the team at W.I. Simonson. This was the first POSITIVE car buying experience I have ever had! I had been searching for a specific SUV that was difficult to find. After a few months of searching, I found what I was looking for at W.I. Simonson. I spoke to John on the phone and we completed the majority of the transaction over the phone, as I live in Northern California. This was the first time I have bought a car over the internet which was scary, but the 5 hour trip was so worth it! Everything he had described about the SUV on the phone was completely accurate. When I arrived at the dealership, John had everything ready for me, including having my loan approved. John was absolutely amazing! I highly recommend John Halaka and W.I. Simonson dealership!!

Happy Campers

Jun 30, 2012

My wife and I leased a 2012 from S.I. Simonson in Santa Monica this month and we were blessed by fate when Rebecca Webb just happened to take us under her wing. She not only made the whole process as painless and straight forward as it could possibly be, but she is a really pleasant, informative, intelligent and funny individual who gave us top notch service right from the first moment we met her. She was patient when she needed to be and up on all of the in's and out's of the financial aspects. I don't know how this whole process could have gone any better (and we are thrilled with our new car). Thanks, Rebecca. We will recommend you and your dealership to all those we know who might be looking at Mercedes for their next purchase.

BaRbara

Jun 13, 2012

I had such a great experience with eArnie Luna my car salesman. Very easy and made it happen for the exact car I wanted! I def will be sending him Tons of clients !

Adjusting to motherhood

May 28, 2012

We just bought a used Honda Odyssey from WI Simonson. We live out of town and actually purchased the vehicle sight-unseen. We worked with Ted, who from start to finish, did a great job as working with us on our price and making sure that every detail we wanted was taken care of. We contacted a number of dealerships with lazy sales people who always wanted to refer us to their website, but everyone we worked with at W.I. Simonson went the extra mile to make sure that all our questions were answered and we felt confident in making a purchase with them. Highly recommend this dealership.

Fighting Irish

May 24, 2012

I Purchased a 2009 E550 that I saw originally on the internet. Had never visited or even knew of them until I saw the informative internet ads. I requested a test drive and John Halaka called me the very next day and we set up an appointment. Very professional but laid way back at the same time. He treated my wife and I with respect & honesty. From the time I made the appoint. to the time I arrived at the dealership the internet price had been reduced & I didn't know it, of course John made me aware & passed it along to us. Saved $1000 Ching-Ching. An honest dealer? "Come on now". We drove 60 miles to the dealership,while passing many on the way, and we have no regrets. Of my many purchases over the years,with buyers remorse on more occasions than I like to remember,this was not one of them.

Woman of God

May 19, 2012

Highly recommended, Mr John Halaka of W. I Simonson was an outstanding sales professional, he made me feel very valued, appreciated, like you are important and comfortable,and i do want your business, NOT prejudging me as i came in with my "faithful" stick shift 1997 toyota rav 4, wanting to buy a Mercedes Benz CLK500 and worked hard with my budget, my kids came along and he was soooooo gracious with them, my daughter who is 13 wanted to write of her own.soooo.... glad I met John.love my car!!!

JJordan

May 15, 2012

Amazing customer service I have ever experienced. Easy transaction and great attitude.

MB Enthusiast

May 15, 2012

Rebecca Webb, sales person, was very accommodating. She got out of her way to make it easy for me, to the point of letting me have her own personal car to attend my business while she was preparing my new car for delivery.... Unheard of!!!

TomHawk

Jan 25, 2012

I bought a used car from W.I. Simonson and I couldn't be happier. Absolutely no pressure to buy. Incredibly helpful service. It was such a pleasant experience to purchase a car from them it didn't even feel like I was at a car dealership. I would highly recommend W.I. Simonson to anyone looking to buy a new or used car.