Used Cars for Sale at Williams Chevrolet in Traverse City, MI

Lois Larosa

Jun 9, 2015

was a totally satisfying experience in every regard

Leonard Miller

Apr 22, 2015

We were very happy with the service we received at Williams. We feel that Williams went above and beyond to put us in our vehicles and were very concerned that we were getting the vehicles that we wanted at a price we could handle. They also put a trailer hitch on at no charge to us.

Peter Aseritis

Apr 22, 2015

My wife's Equinox needed the battery jumped a few times because it was dead when she went to start it. She got it in to service on very short notice, the car did need a new battery so that was replaced. She also had the 70,000 mile inspection and oil change done. The best part was that she got in the same day that she called.

Kathleen Farley

Apr 18, 2015

This was a good transaction with helpful courteous staff.

Charles Graham

Apr 17, 2015

Everything done on time. Greeted promptly and friendly.

Cortney Wallace

Apr 17, 2015

After visiting another local dealer that was pushy and rude we thought we would never find a nice salesman/dealer. Williams has both, all the staff is extremely helpful and accommodating! We will definitely be returning for future vehicles and our vehicle servicing.

Michael Brown

Apr 17, 2015

The personal service could not be better. The Service Department is quick and clean. They went out of their way to save me money.

Wayne Kilcherman

Apr 16, 2015

I have been dealing with George Lewis in the service department for the past several years. He is always helpfulwith getting the service done and keeping me up to date with anything additional that might need attention. He isgreat to work with and makes sure I'm taken care of quickly.

Arlene Forbes

Apr 15, 2015

Very happy with my 2014 Cruze, and no complaints about your service dept. they've always been friendly & get my car serviced & on my way again. My second lease from you & satisfied about all.

Eugene Karvonen

Apr 13, 2015

All was straight up, on the level, above board and eye to eye. Left happy, happy, happy.

Sandra Crawford

Apr 11, 2015

very easy always courteous and friendly. I always feel I get good care.

Dan Thompson

Apr 8, 2015

I have dealt with Williams for quite some time, their service department is the best in town. Thanks George for always taking good care of us, we appreciate it. . Dan Thompson

Brenda Kabbes

Apr 7, 2015

Very happy with the enite experience. Williams,makes purchasing a new car quick and easy.

Craig Luxford

Apr 7, 2015

Our salesman was wonderful,helpful went out of his way

Walter Bazzett

Apr 4, 2015

When I walked into Williams, I did not expect to be leaving with a vehicle. I was in the market for a truck, and had been strongly considering the Toyota Tacoma and Nissan Frontier based on the minimum requirements of what I wanted out of a vehicle. After looking at their base models, their package still fell outside of the maximum price range I had budgeted.I had done quite a bit of online shopping, doing research and reviewing prices posted online. After looking at the sticker price on the Chevy Silverado, I wasn't very hopeful at all, but my salesman Lance Ebey found an abundance of rebates I was able to take advantage of. I drove off the lot with a brand new Silverado, with every option under the sun, and in the price range I desired. What a difference a good salesman makes!My experience at Williams exceeded my wildest expectations, Lance, Tom, Andy, and the entire Williams team worked quickly and diligently, and put me in a far better truck than the criteria I had set, and gave me far better value on my trade in than I expected. I would definitely recommend that if you are in the market for a vehicle, you should stop in to Williams and talk to someone face to face.

Tammy Bowen

Apr 1, 2015

I was please with the professionalism displayed with the help I received in the purchase of my new vehicle. I would recommend to others to visit Williams

Katherine Stachnik

Mar 31, 2015

It was a pleasant experience and very professional.

Tim Rod

Mar 30, 2015

I originally sent an email to the service director. He had one of the service leaders call me to schedule the service I needed. The service leader was very polite, professional, and he quickly scheduled an appointment that met my schedule. On the day of the service, I was greeted professionally and promptly after arriving at the dealership. My service was completed quickly.

Kimberly Nelson

Mar 29, 2015

Employees were extremely professional and courteous.

Cynthia Klingler

Mar 25, 2015

Once again service was timely and done right! Thank You!!

John Olsen

Mar 25, 2015

Fast service, pleasant staff. They took time to explain everything to me and make sure I understood what was going on.

Melville Heppe

Mar 24, 2015

Check engine light was repaired in less than two hours.

Robert Ford

Mar 22, 2015

George was a great help as always! good job by the rest of the crew.....

Renee Selman

Mar 16, 2015

The last couple of times we did not have great service because they were over booking and there was no communication. This time was excellent, George was professional he communicated and was right on with the time frame for service. Thank you

Walter Gaudette Jr

Mar 16, 2015

Every thing went very well. The salesman helped me in purchasing my new car so that I didn't have to anything. To an eighty five year old man that means a lot !!! Keep up the good work. Thanks again and I'll see you in a few years for my next car.

Michael Brown

Mar 10, 2015

Your service team goes far out of their way to provide excellent customer service. I could not ask for more.

Robert Ballmer

Mar 10, 2015

Very professional. The estimate time for service was accurate. Thanks

Chris LaPlaunt

Mar 5, 2015

I have had three negative experiences with this dealership in the past. Poor communication and less than upfront. The first time we obviously could not agree on new truck price after 5 hours at dealership. The second time was ridiculous; the salesman laughed at me and said you should of took the previous deal. Literally laughed rudely at me! The last time I was at the dealership. And the most recent was after I received an email back from the dealership explaining why they would not deal on a higher 130000 mile vehicle . They just said its a fair deal and there vehicles are priced to sell. I can't be the only person that thinks they are stuffy and pushy. And if they don't like what you say ; rude. And they respond in subsequent emails in all caps. Don't they know that's YELLING. Well you know how the younger generation thinks ; (they obviously don't) . Texting generation is clearly apparent. I would not and will not deal with this dealership in the future. Williams Chevrolet, Kia and whatever broke down ride their trying to push. Christopher LaPlaunt

Jacquelin Bester

Mar 5, 2015

This was our fifth vehicle from Williams Chevrolet, and we could not be more satisfied with the service we received every time. The salespeople are awesome, and really take the time to make sure we're familiar with the vehicle's features. Excellent buying experience!

Robert Mcginley

Mar 5, 2015

good service and attention to detail when I was explaining my problem. Thanks.

Christopher Collins

Mar 4, 2015

I brought my car in for a recall notice and they took care of it quickly.

Teresa Bohr

Feb 28, 2015

Rachelle Ericsson our sales person did a very good job of taking care of us.

Bonnie Johnston

Feb 26, 2015

Great group of people...always aiming to please! When I call for appointment they George always remembers who I am. Never see a frown in the place, always smiles!

Dan Thompson

Feb 26, 2015

My wife and I co-signed for our son, as always we couldn't be happier with Williams. Thanks Joel,once again you are the gold standard of car salesmen..Thanks Dan Thompson

Andrea Byrne

Feb 24, 2015

I did not like how I was told how to fill out the survey. Telling people that they have to give you a 10, otherwise you fail, skews your results. So asking people to fill out surveys is a pointless activity that gives you a false positive result.

Michael Smith

Feb 22, 2015

I was delt with on a curtiuos manner. My calls and text were answered quickly. I never felt pressured. I am happy with my experience at Williams Chevrolet in Traverse City, Michigan.

Crystal Schroeder

Feb 21, 2015

The salesman, Tom Harper that I dealt with was excellent in customer service. He promptly returned phone calls and was very easy to work with. When I came to finalize my purchase, I was driving away in my new car in less than 45 minutes!

Lavonia Seidel

Feb 19, 2015

George Lewis is truly an exceptional service advisor. He is very professional,curteous and personable. Thank you, George!

Robert Torp

Feb 19, 2015

It was a very pleasant experience -- it always is. George takes excellent care of me and my truck.

Paula Meeker

Feb 18, 2015

everyone at williams chevrolet dealership have been kind and helpful.

Ryan Player

Feb 18, 2015

My experience was great! Lisa was very patient and understanding to my needs. Everything was explained to me very well and I was able to obtain the best price available. The entire staff was very friendly and accommodating.

Billc

Feb 14, 2015

Always have great service and the people are great to work with and very helpful

Larry Gibson

Feb 13, 2015

I had to bring my 2015 3500HD Silverado in three different times (due to the need to order/back order some parts) to get everything working properly. Each time, Drew had a loaner vehicle waiting for me so that I could stay on my tight schedule. Drew and his crew stayed in touch with me on the status of the work and all were extremely friendly/polite/professional. The service facility (and the rest of the dealership) are exceptionally clean and easily identified. I am 100% satisfied with the Williams team and the quality of the work and services performed. I will be back and will also recommend your dealership to others.

Charles Graham

Feb 12, 2015

Timely and efficient. Knowledgeable personnel. Friendly and responsive to customers.

Jack Garey

Feb 11, 2015

The service department was great. They got the truck right in and done in very little time.

Linda Hansen

Feb 11, 2015

great service at a fair price. Shuttle service is easy to use and reliable.

Raelene Boylan

Feb 11, 2015

Friendly and attentive staff. Worked hard to find me what I wanted. Treat the customer very well.

Ronald Strong

Feb 11, 2015

The crew was great. Very polite, and did a timely repair. Would recommend this dealership and service group to anyone. Come on now and but that new Chevy!! Love my 2014 Z71 Tahoe!

DS

Feb 9, 2015

All the service guys are very helpful, we have been getting our vehicles serviced here for 10 years now. Went in for an oil change and they found a recall that had to be done for us and that was completed the same day as well. Thanks guys!

Jeffery Hulwick

Feb 5, 2015

Was very informational, worked with me very well and was into my new truck in a timely fasion

Janice Kuzon

Feb 4, 2015

Reashell was awesome, great to work with it. Made you feel very relax!!

Mike H

Jan 27, 2015

Amazing staff, vehicle and transaction! I'll be back!

Jeremy Gray

Jan 26, 2015

Very professional and fast service both the sales person and his manager were very helpful and committed to satisfaction

Kenneth & Renee Selman

Jan 20, 2015

The only thing needs improving is the maintenance dept. I think they over book their appts and they need better communication with the customer with time frames. The manager was wonderful we discussed this with him and totally agreed. We were contacted and I shared my information.

Chad Cilman

Jan 16, 2015

They always treat me like family more then a costumer and any thing i need done they are very quick on getting the problem taken care of without question, I do and will highly recommend them as great auto dealer, When and if i do get another car or Truck it will be from Williams !!

Ann Dallavalle

Jan 15, 2015

THYE CONSIDERED ALL MY NEEDS RESPONDED FAST ANDVERY FRIENDLY AWESOME JOB DONE BY ALL THANK YOU

Dan Thompson

Jan 14, 2015

My wife and I deal with Joel when we are looking for a new vehicle, we tell him what we are looking for and he goes from there. Joel is what a car salesman should strive to be, we appreciate him. Williams is the best place to buy a vehicle... Thanks Dan Thompson

Dale Chilcote

Jan 13, 2015

My 09' Silverado lost the lights on the snow plow. I dropped it off without an appointment. George was upfront that they had a very busy schedule, but would try to get it in. Later that afternoon, they had diagnosed the problem as a burned out relay switch and wiring harness and recommended that I take it to a plow service provider. I expected a bill for $80-100 or more for their time, but was only charged $14 for labor and a few fuses. It means a lot to me as a customer that I did not get an inflated bill for the service. Thank you.

Richard Young

Jan 12, 2015

So far so good. Right now the battery needs to be replaced. So we'll see how things go.

Cathy Burcroff

Jan 8, 2015

We are very pleased with our experience at Williams. Our salesman Kelly was awesome he even leased our daughter a Malibu at the same time. Kelly and the staff at Williams also stayed after hours to finish the sales on New Years Eve. We are loving our new vehicles.

Joel Kolb

Jan 7, 2015

It felt really welcoming. We are new to the area and had huge problems with our vehicle. Cameron and Benjamin Johnson we very helpful. We will definitely be doing business with Williams Chevrolet again.

Warren Mikula

Jan 2, 2015

Rochelle Ericsson at William's Chevrolet should be commended on her friendliness and professionalism. She did an awesome job getting Meta a vehicle she could afford and working relentlessly with GM Card for the reward points.

James Baker

Jan 1, 2015

It worked, but I would like to have my truck washed when it is serviced!

Gary Adams

Dec 26, 2014

Brought my car in to have two recalls taken care of, was finished two minutes early than what was promised. Staff was friendly and treated us well, even bought a new car while we were there. So all was excellent.

William Castle

Dec 26, 2014

When I went to the car dealership Rachelle approached me and answered all my questions. She was very knowledgeable and helpful. She called me after the sale to insure that I was satisfied with the truck. If the opportunity presented itself I would work with her again on another purchase.

Edward Opie

Dec 24, 2014

Job well done. We highly recommend buying or leasing from Williams. Thank you for a great experience.Ed Opie

Michael Verberkmoes

Dec 24, 2014

Everything was done quickly and with good quality. No problems at all.

Kris Wakeman

Dec 22, 2014

The staff is always attentive to my needs. The facility is clean and they make great popcorn there.

Michael Stoffel

Dec 19, 2014

Before I leased the Chevy Equinox I was going to lease A Honda Crv which is next door. An part of Williams Chevrolet. I pretty much got a runaround. The next day when I pulled in I just had a bad feeling about the deal an the car. SO I walked into the Chevy building an was met by Tim (the bear) Williamson an he asked me if he could help. I explained what was up an he said he thought he could get me a better car. So we took a look found the Equinox an with in a little while. I was the leader of that vehicle. Excellent salesman. Not pushy an fun to deal with. Far better than your Honda people. They put me thru 4hours of run around an then asked me if They could help!!!!!! Thank the manager needs to take a class on how to treat people. One other couple walked out in upset as well. But for Tim he will get you sales an knows how to treat customers!!! I played alittle more of a monthly payment but defianatly got a much better car an my wife loves it. As the saying goes happy wife happy life. An all because of the bear. Very satisfied!!!

Susan Titus

Dec 19, 2014

Most personalized service I've ever received. The staff was very friendly and made us feel important. Not only did they sell us a vehicle the salesman made sure we knew how everything worked on the vehicle. He was awesome.

Carol Parsons

Dec 8, 2014

I have to say that everyone at Williams was so wonderful!! It was the best car buying experience I have ever had. They were very helpful & coutious& really went above & beyond to get me into my Chevy equinox!! I love it thank you again for all your hard work!!!!

James Fowler

Dec 3, 2014

The recalls on my car were handled very well. I had a very good experience at Wi;;iams. I was in need of a loaner and I was given a car to drive while mine was being worked on.. First class operation. Thanks to the guys in the service dept...Jim Fowler

Keith Overbaugh

Dec 3, 2014

Very helpfull sales staff. Care for my financial limitations and vehicle requirements.

Randy Myers

Nov 22, 2014

Joel Wegman could not have provided better service for me with my recent purchase. I am very busy much like most people today. I live over an hour away from the dealership but have in the past received great service so I continue to seek out Williams when looking at vehicles. Joel adapted quickly to the communication that worked best for me which was by text message. In an industry that is very competitive, individuals like Joel stand out far beyond your typical salesman.

Daniel Kemp

Nov 19, 2014

Very happy with our purchasing experience. We had a salesperson (Tom Harper) who was fantastic! Tom also had a team of support personnel to assist. The entire group was well trained and sold the product rather than using high pressure sales techniques. All our questions for answered fully and the car was delivered on time in great shape. I would definitely go back to Tom.

Victoria Hundley

Nov 16, 2014

George in the service area is fantastic! He is the one I always call and he hasn't let me down yet. I would highly recommend him to anyone!

D.Sexton

Nov 12, 2014

Service guys and body shop are always very helpful. Appreciate the shuttle service as well. Always a good experience. Everyone there is very friendly and go out of their way to help you and make sure you are highly satisfied.

Bernard Winowiecki

Nov 9, 2014

George Lewis went up and beyond our expectations to service our vehicle. He always does give us great service and is always very pleasant. I didn't respond to the previous e-mail as our outgoing e-mail was out of service.

Robert Torp

Nov 8, 2014

My experience was great! George Lewis takes excellent care of me and my truck. He is also very helpful with any questions that I have and I appreciate our relationship.

Pamela Roop

Nov 5, 2014

Loved working with Joel, Tom & Cam..The entire staff were always friendly, every time I went in.. I went from a 2005 Duramax diesel to a 2014 Cruze and LOVE IT !

George Lewis

Nov 4, 2014

I've always had great experience with Williams. Basically called them and told them what I wanted and they delivered. They even tried to show me other options just in case. Everyone is awesome to work with. I was in and out in one day. Thank you!

James Hill

Nov 4, 2014

They were very helpful and made sure they contacted me with every detail on what was going on with my vehicle. Jason was very good to work with. Thank you

Norma Neve

Nov 3, 2014

Our salesperson, Mike Koorn, was outstanding. He was in the office early when I called at 8:15 am and we made an appointment for 10:15 am. He was courteous, friendly and very knowledgeable. He found us a car, had it prepped, splash guards and trailer hitch added and we drove it away that same afternoon with the insurance and title all completed. He explained all the new features which we weren't familiar with and even helped us with some of the features on another GM car which we had obtained from another dealer. I highly recommend Mike and the Williams Chevrolet team.

Lavonia Seidel

Nov 1, 2014

Everyone is warm and friendly! George the service advisor is kind, helpful, respectful, and goes the extra mile take care of the issue at hand. *i'd be proud if he was my son!) I've never had a dissatified experience at Williams Chevrolet in Traverse City. and I thank all of the staff for their expetise and ecceptional professionalism.

Michelle Rakestraw

Nov 1, 2014

everyone i had spoken to or interacted with was very kind and helpful.They actually made me feel like a friend

Jack Garey

Oct 28, 2014

The job was completed very quickly and the service was great.

Wanda Evans

Oct 9, 2014

I was very pleased with everything done to my car. Also it was done on time which was good for me because I was going on vacation with in two days after it was done. Thank you very much Wanda Evans

Ralph Williamson

Sep 30, 2014

From the moment I walked through the door, everyone I came into contact was courteous and friendly, giving me the feeling that they cared about me and my purchase more than just making a quick sell. I've purchased many automobiles over my adult life, mostly new ones, and you dealership has given me the best feeling of satisfaction ever. Thank you!

Kenneth Bowman

Sep 27, 2014

Dealership personnel are professional, courteous, and straightforward. Enjoyed doing business with them.

Jo Smith Bedrick

Sep 23, 2014

The faces are always friendly at Williams Chevy! Good sevice brings me back.

sherrie

Aug 25, 2014

Twice I contacted Williams via their "online chat" to inquire about the same vehicle I saw online. Chatted with someone different each time; neither person knew anything about the particular car. They each said they would get more information and email me both the info and some photos of the vehicle. I never heard back from either one of them. Very poor sales practice. Wouldn't buy here no matter what after this experience.

Jack

Aug 14, 2014

Poor service, bad selection, only care about the money not about the customers, jack up all their pricing on vehicles that aren't nearly worth the amount they try and sell them for. Would never buy or do business there ever again. Even getting an oil change have had horrible experience an very unprofessional.

ann dallavalle

Jul 10, 2014

they id a great joib over all nothing to complain about this dealersip rocks

tigersfan

Jun 18, 2014

Just purchased our 2nd new car from Williams, very pleased. We were treated with respect, not pressured and they found just the vehicle we were looking for. Thank you Mike! I told myself I would never buy a car from Williams after the experience I had with the used car salesman 5 year ago. I know it was 5 years ago, but I have never been able to forget it.

TanyaBL

Oct 10, 2013

Purchased a used car here recently. They gave us a deal we asked for because we paid cash. Very accomodating and friendly staff.

Tim C

Jun 3, 2013

George was prompt in scheduling my vehicle and then getting the service completed in a timely manner. He called my cell number when the vehicle was ready and explained the service and that the vehicle was ready for pickup. When I arrived Jason and George explained the service completed and reviewed the paperwork. They were very friendly, courteous, and professional.

Tina Tubbs

Apr 26, 2013

We were Met by Shawn Tawny when we walked in and he was great to work with. Helped us find a beautiful truck, then we worked with Cameron for financing and he was great. We needed service on our our a few days ago and George was great to work with. What a fabulous team they have to work with. Thanks all of you! Tina Tubbs

JustinTC

Apr 25, 2013

Staff was great to work with. Service was complete in the time promised. I will be back!

C Sam

Mar 27, 2013

We have been buying Chevy trucks from Williams for many, many years now and have NEVER been disappointed in their trucks, service and personnal. Alway friendly, curtious, wanting to help know matter the reason we are there. Thank you.

new car buyer

Mar 15, 2013

Everyone I came into contact with performed extremely well.

BuyLocalCarsToo

Feb 8, 2013

I do 100% of my service here and have for 5 years. They find what needs repair and let me decide. Parts are factory warranty (not cheap knockoffs), Svc Techs are skilled (so they aren't "learning" on my car), and I never wait for more than a couple hours. Cost is often less than competitors. I routinely run trucks with 150,000 to 220,000+ miles on them (built by our neighbors in Shreveport, USA) and need it fixed right the first time. If not, they stand behind it. Last visit, I returned for a repeated airbag malfunction light repair. Communications Rep Sylvia, Mgr Ross, Svc Mgr Tyler, Svc Advisor Drew and Svc Tech John fixed it better-than-new, and as a reward for my loyalty, done at no charge, even though past warranty. Everyone has their own experience. My own experience has been excellent with Williams Chevrolet Service Dept.

"Buy local" includes vehicles

Feb 7, 2013

I do 100% of my service here and have for 5 years. They find what needs repair and let me decide. Parts are factory warranty (not cheap knockoffs), Svc Techs are skilled (so they aren't "learning" on my car), and I never wait for more than a couple hours. Cost is often less than competitors. I routinely run trucks with 150,000 to 220,000+ miles on them (built by our neighbors in Shreveport, USA) and need it fixed right the first time. If not, they stand behind it. Last visit, I returned for a repeated airbag malfunction light repair. PR Sylvia, Mgr Ross, Svc Mgr Tyler, Svc Advisor Drew and Svc Tech John fixed it better-than-new, and as a reward for my loyalty, done at no charge, even though past warranty. Everyone has their own experience. My own experience has been excellent with Williams Chevrolet Service Dept.

Carnut

Apr 22, 2012

E-mailed the dealer about this car, but never was contacted by either phone or e-mail. It was just what I was looking for, including color, and the price was right. What poor customer service!

PURCHASER

Jan 31, 2012

I live 5 hours away I called about a car that was listed on line, a salesman told me he will call me back never did ended up calling back 3 times to get somebody to give me information about the car we agreed on the price agreed on the conditions he talked to his manager and every thing was ready to go , I drove 5 hours in a snow storm when I got there the salesman met me took me to the car , by the way I was paying cash , the salesman wrote the deal and then the manager changed his mind about the purchase and he told me sorry and kind of told me that take it or leave it , so I tell you that the manager was a big jerk and very disrespectful he did not care that I drove 5 hours to get there or about the verbal agreement that we have, a man is not a man if he does not keep his word , AND THE MANAGER IN THAT PLACE IS A MAN THAT DOES NOT KEEP HIS WORD.

claire

Jan 13, 2012

service dept at Honda is quite accommodating. Happy with product

Trump

Jan 4, 2012

Always satisfied with Williams Chevrolet when getting an oil change. Appreciate shuttle service so I don't have to sit and wait. Fast and friendly service.

SUV enthusiast

Dec 30, 2011

Service over the years on my '02 Tahoe has done promptly and fairly. When major work was required , Drew Denoyer, Service Consultant would show me problem whith auto on the lift. I was then willing to spend $ for the repair. They run an efficient service department.

driver

Dec 29, 2011

I recently went for tire rotation, service was quick and I was out the door in about a half hour.

LoveMySuburban

Dec 29, 2011

My recent experiences with Williams Chevrolet have been good. Paul Byro in sales did an excellent job at finding me the new Suburban that fit my specific needs. I have used the service dept. twice for maintenance service and I've been pleased. My wife, when shopping for a Honda minivan, got a real run-around from a salesman and we ended up buying a Honda minivan in Grand Rapids.

retired

Dec 28, 2011

Received favorable service on my '07 honda odyssey when i brought it in for an oil change.

Johnny

Dec 27, 2011

took car in for engine light without reservation reset light had oil change all in less than 45 min I was impressed John McDermott 12-27-11

CRV Owner

Dec 26, 2011

We scheduled an appointment for a Software Update on our Honda CRV. Since this was the first service on a new vehicle, John explained some maintenance recommendations. We had them change the oil as well. We were very pleased with the service, staff, and facility, although the oil change was a little pricey!

Crystal Lake Mike

Dec 24, 2011

We purchased a 2011 Cruze in June. We came in just to "check things out" and never got past the first cars that we saw and not because of the high pressure. Our salesman was friendly and not at all high pressure. He was fairly new to the dealership and, even though he mentioned it, he didn't use it as an excuse for not knowing something - he just asked one of the other people if we had a question that he couldn't answer. Needless to say, we bought a car on that first visit (even though we live near Flint and the local dealerships would have made more sense). Our second trip to your dealership was this past week for the first oil change, and again, we were treated very well.

Gary Ciszewski

Dec 24, 2011

Installed SOP Air Tube on our 2000 Honda Accord. Josh McCoy, Senior Service Consultant immediately upon arrival summoned the service technician and estimated repair time was right on - no long wait. Everything went smooth even payment for the repairs. Josh handled from start to finish and was very courteous and professional. Customer #55143 Gary Ciszewski PO Box 192 East Jordan, MI. 49727 gary2007atlocalnet.com

Question Man

Dec 20, 2011

Service experience was good. Staff responsive to questions and concerns. Follow-up visit is scheduled for needed adjustments.

Erich

Dec 15, 2011

I traveled 3 hours to Williams Chevrolet to buy a vehicle that I seen on line. The night before I asked for a purchase order to be faxed to my credit union, witch I was at with my loan officer.They would not fax the order, when I arrived at Williams they stalled me out about sending the purchase order to my Credit Union, waiting until they were closed so I had to use their financing.The next day their finance officer wouldn't even return my phone call. I just wanted to know if he sent the paper work through to the bank yet, and if not my loan officer at the Credit Union would overnight him the check for refinance. I think they pressured,bull-eyed and tricked me into using their finance since I traveled so far to get their

Honey Bunny

Dec 13, 2011

My service work has always been very satisfactory, however, when I 'leased' my 2010 Traverse I was not totally happy with the procedure. The paper work took alot longer than they said (we have perfect credit) it was incorrect the first time they presented it to me and I had already waited approx. 1 1/2 hrs. I had never leased before and never will again. Was caught off guard with the # of yrs. and the monthly payment. 4 yr lease!! What??

Keep Car Running Man

Dec 13, 2011

The repair was done professionally and in a timely manner.

Quality driven Mom

Dec 13, 2011

I purchased myr first new Honda several years ago after visited several dealers. We found Williams sales persons are the most easy-going and friendly. After we purchased, we go back frequently to dealer for routine maintenance or repair. Every time, they have done great jobs and the whole process is very easy and pleasant. We are very happy with the Williams at Traverse City.

Noble

Dec 11, 2011

John and Josh - Honda Service Reps have always taken great care and the upmost excellent with the service of our Honda. We always look forwarded to seeing them and rely on the knowledge of the Honda product.

DocHarvey

Dec 10, 2011

Quality of customer service is excellent.Each time I bring my automobile to the dealershi for service I alwasy have a great exoperience. All staff are polite and helpful.

Dale M

Dec 7, 2011

I called to get this recall problem fixed and they scheduled me right away with the repair taking only about an hour. They also told me the differential fluid should be replaced and that was taken care of, as well during this visit.

Honcho

Dec 7, 2011

I have been taking my Honda CRV for most of the service work since I bought it there in the summer of 2006. I appreciate what it take to run a garage because I used to have a few Shell Service Stations down state. Today and many more times before Josh, my service consultant, took care of my CRV in very good order. He was even very helpful in explaining something to me after my visit this morning on the phone this afternoon. Thanxs for the Good Service!

Annie

Dec 5, 2011

Josh McCoy was very kind, even though he was really busy. The repairs were done fast!

No nickname

Dec 5, 2011

My experience at Williams Honda has always been pleasant and helpful. I bought my 1998 Honda Civic new at Williams Honda dealership and have always had the maintenance done there. I have been satified with the service and happy with the Service department (Josh McCoy and mechanics). Josh has always been a pleasure to work with. He always explains everything to me and has always been patient with me. Always answers my questions and never makes me feel hurried. Thank you Josh!!!

Truck Owner

Dec 5, 2011

We've had trouble with one of our tires on our 2011 Pilot. Service is always timely and great. I fact we're taking the truck in for routine maintenance today!!

Snowshoe Enthusiast

Dec 4, 2011

I own two Honda vehicles and regularly get them seviced at this dealership. Most recently I came in for an oil change and filter and to have a SRS (Supplemental Restraint System) light issue resolved. They did a through safety inspection and the SRS problem (a faulty seat buckle) was satisfactorily resolved. The service personnel are friendly and knowledgeable and they don't push unnecessary repairs.

Rayder fan

Dec 1, 2011

Brought in my Honda Accord for a recall notice. After inspection was told I had a problems with the rear brakes. Was given a recommendation and a quote. I checked with a local service provider and determined that the quote was very fair. My customer service rep (Sarah Curtis) handled the whole process very well. She was courteous, direct and well informed. The whole experience was quite nice. Will come back for service in the future.

Golf Enthusiast

Nov 30, 2011

I took my sedan in for routine lube, oil and filter service on 11/30/2011. I also had an SRS light issue problem. The service, including a detailed inspection report, was performed well and at a fair price. The SRS light issue was diagnosed as a faulty seatbelt buckle. The delearship's service personnel were polite and impressed me as being very knowledgeable. A replacement seatbelt buckle has been ordered.

Have none

Nov 30, 2011

I'am very pleased with the service I get at Williams Honda. I am always treated with respect and my questions are always answered. Josh in the service department is always so helpful and polite- A VERY NICE PERSON. This is also true with the mechanics that works on my car. I bought my car (1998 civic) new at Williams Honda and have always had it serviced at Williams Honda. Thank you to the service department for keeping my Honda in such good running condition - YOUR THE BEST!

Jerry

Nov 29, 2011

I was concerned with the transmission, so while I was in for a routine oil change I had the technician check the transmission. Their suggestion to me was to flush and change the oil filter in the transmission, which I had already done according to the GM scheduled maintenance program. Your technician, George, and I discussed this and having looked at the oil on the dipstick, I decided to take George's advise and I think it was the right direction to follow. I am happy with the service and advice.

teacher

Nov 28, 2011

I recommended a specific vehicle and this dealership to friends. They are extremely satisfied with their purchase and service.

wabco

Nov 28, 2011

I've only used the dealership for service.It's been easy to make appointments and the work has been fine. They have provided a ride when I needed to go to a meeting while the service was performed. My only reservation stems from a time when the work took much longer than it seemed to me that it should have.

xxxxxx

Nov 27, 2011

I don't own a Honda, but found the best buy in tires at this dealership. The price was right, the service good and friendly.

Bards

Nov 23, 2011

John provided excellent service. He worked me into his schedule even though I didn't have an appointment. He called me when the work was complete.

Glenda

Nov 22, 2011

Requested inspection as to what upcoming repairs would be needed with 183,000 miles on vehicle. Received a list of four items that needed attention.

Honda CRV

Nov 21, 2011

I have always received good service when I have called and brought in my car

donthaveone

Nov 20, 2011

time wise very accommodating. Only complaint was vehicle leaked when I got home. Live 38 miles away from dealership and have not been back up to get it fixed.

n/a,n/a

Nov 17, 2011

My visit was pretty routine. However, Josh in service knew my name, what kind of car I had, knew about the new car my spouse and I had just leased from them and that we were interested in getting a price on snow tires for the new vehicle. All the while being very friendly.

2 CRVs

Nov 16, 2011

We have purchased 2 Hondas from this dealership and had them serviced here over the years. We have always been satisfied with all aspects of our dealings with them.

2CRVs

Nov 16, 2011

We purchased two Honda CRVs at Williams Honda and have always had them serviced there. We have always been satisfied with all our dealings there.

Big John 43

Nov 14, 2011

They replaced a power steering pump on my 2010 Honda odyssey and said that was the cause for my shimmy going down the road. They also said it was from my tires being out of balance (even though they were balanced 5 months earlier) They also asked to change my air filter because it was dirty(just changed it myself week before), my transmission fluid is burnt/contaminated,(only 30,726 on vehicle), and winshield wiper fluid was low (they topped off, but it was nearly empty when I arrived home), which they did'nt.

luvmy mini

Nov 12, 2011

I live on Mackinac Island in the summer, & car shopping is easiest online. I found the car I wanted, called them, set up a time to take it for a test drive, & told them I was very limited on time, because I had to catch the last boat. When we arrived the car was sitting there ready to test drive, I loved it, they hurried with the paperwork & we made it back in time to catch the boat. Everyone was friendly & did their job well, & I've had a couple emails from them to make sure i was happy with my car. That's how all good businesses should run.

don't have one

Nov 7, 2011

I live in Midland Mi and to me It is worth the drive ( 2 Hrs) to Williams for the great service I get from Josh McCoy the service mgr. He is very honest and up front and fair and with staff like that I weill be buying my next Honda at Williams. I had been in town for vacation and herad about a oil change specila on the radio and stopped in and not sorry I did!!

Annie

Nov 4, 2011

Fast and friendly service.Hot coffee and snacks handy.

PJ Pic

Nov 4, 2011

My First experiance with this dealer was excellent so i figured i would buy my second truck from Williams. Well i will no longer recommend this dealer to ANYONE. To make a long story short i live 5.5 hrs away and was interested in a truck. Over several weeks of talking, I asked the sales person several times if the shape of the truck was good and he insisted it was in good shape. I also asked if there were any issues with the truck or if any work needed to be done and he assured me there wasnt. Well after flying down to pickup the truck, on my drive back home, after shutting the truck off to get Gasoline, it would no longer start due to a dead battery. I had to wait until a stranger came and offered me a jump start. Also when i left the dealership the sales person informed me of a noise that was comming from the truck. He assured me that Dodges sound like that and they thought it was a manifold leak but they had checked it out and everything was ok. Well, after a visit to my local dodge dealership for an inspection on Monday, they told me there was a manifold leak, the front brakes are at 10%, dead battery and there was a rear pinion seal leak (DOESNT SOUND LIKE THE TRUCK IS IN GOOD SHAPE TO ME). So in 96 hours of owning the truck, i have only had to make $897.00 in repairs. The best part about it is i called my sales person, a manager and the person resonding to these posts since Tuesday and have not had one call back. Moral of the story.... DO NOT BUY A USED AUTOMOBILE FROM WILLIAMS AUTOMAX UNLESS YOU HAVE A SECOND PARTY INSPECT IT!!!! UPDATE: 10/28/11 (after 4 days and several voicemails) Dealership Will not compensate any repairs. They gave me the wonderful option of returning the now fixed Truck for a refund of the purchase price not including the repairs. They also gave me a piece of advise to buy a new veichle so i dont have to worry about repairs. They also told me to becareful of Slander, but this is absolutly 100% not slander, this is a true story. Truly disapointed,

arpsarps

Oct 31, 2011

The car I was interested in was on lot and site with one picture. Then dealership posted several more pictures and a video a few days later. Sales person emailed me to follow up on my interest in this car a few days later. I respond to this same salesperson via email the next day and he says that this car was sold a MONTH ago. Either they are disorganized or there is no communication in this dealership. Submitted a credit app. was pre approved also heard nothing ... like another posting on here.

Kaligirrrl

Oct 29, 2011

The facilities were very clean, but when you walked in for service, there was no greeting. I literally had to go find someone and the people I passed just ignored a paying customer! One of the salesmen I asked about certain vehicles sent me to find another gentlemen and was completely rude. When I walked across the lot and found the other guy, he was COMPLETELY rude, was very unhelpful, was quick to answer before I even finished my question, and was basically useless. HELLO! I'M A PAYING CUSTOMER! WITH CASH! YOU'RE A SALESMAN! DO YOU WANT COMMISSION?! Let's just say I left there without a car and went to the dealership on the other side of town. I would NEVER recommend going there.