Used Cars for Sale at Williams Subaru in Charlotte, NC

Keenan

Sep 9, 2016

I thought the sales person was really good. I explained to him what I was interested in what I needed my payments to be. Although we were not able to make a deal. I thought he was knowledgeable and really tried to earn my business and he did not play the waiting game. The only criticism I would offer to the sales person is to find out the bottom line payment before he tries to negotiate with the customer. In our negotiations we actually reached an agreement however, once he presented it to the finance manager even though he had all the information the finance manager stated he could not make the deal. It was kind of one of those situations of don't offer it unless you have approval to do so. But outside of that it was a good experience.

Bradley Barton

Aug 5, 2016

I was recommended by a friend, to reach out to Jim Gamble when I was in the market for a new Subaru. I can't thank that friend enough! Jim was excellent to deal with, he took out the hassle and headache from the whole experience. I drove from out of town, and the drive was well worth it. Jim answered every single one of my hundreds of questions very quickly. He had everything ready to go when I got there and I was in and out in no time! Bill Barber was also there to help, and did an excellent job explaining all of the details and making sure everything was absolutely perfect with my new Subaru! I will definitely be coming back and recommending this team to friends.

Janice Glover

Aug 4, 2016

For the past 10 years, Mr. William (Bill) Barber has been my Subaru car dealer for this dealership, that was formerly known as, Folger Buick. My overall experience with the vehicles that I have purchased here, four (4) to be exact, is due to, not only the excellent performance of the autos, but the outstanding experience, knowledge and professionalism of Mr. Barber and the employees of Williams Subaru of Charlotte.

Shadowfax75

Aug 3, 2016

For the past 10 years, Mr. William (Bill) Barber has been my Subaru car dealer for this dealership, that was formerly known as, Folger Buick. My overall experience with the vehicles that I have purchased here, four (4) to be exact is due to, not only the excellent performance of the autos, but the outstanding experience, knowledge and professionalism of Mr. Barber and the employees of Williams Subaru of Charlotte.. Janice Glover

Rachel DeWitt

Aug 1, 2016

We had a great customer service experience with Subaru. We spent a really long time there, though. Otherwise we were treated well and were taken care of.

Jessican

Jul 23, 2016

No hassle, very willing to work with us and get our payment where we needed it to be. Extremely friendly staff and amazing customer service. From beginning to end everyone was very responsive and valued our time - they are an amazing group of people!

not stupid

Jul 11, 2016

If you purchase here they want to charge you $899.00 as a "security fee". They do this so if your car is stolen and someone removes the VIN number they can still retrieve your vehicle. I told them that I didn't need that since my insurance company would buy me a replacement car. They refused to drop this fee so I went elsewhere and found an honest dealer that is BBB certified, unlike Williams Subaru.I would stay clear of this place. When visiting other dealers and asked if they charged a "security fee" they immediately told me that it sounded like I had visited Williams Subaru. It appears that their reputation is well known in the area.

Chris/Jeff

Jul 8, 2016

Our sales agent Jonathan Nance was great!. Very Friendly, kept the pace moving.... No pressure! The Finance officer, Sean was sweet, and she gave us the best deal we received after trying other dealerships. They were quick, courteous, and even helped my wife set up her Bluetooth before she drove off the lot. Buy your car here!

RHunter

Jul 2, 2016

After a terrible experience at our local Subaru dealership, I begin contacting other dealers in SC, NC, and GA. I immediately heard back from and was offered a great price by Del Lucas at Williams Subaru. The experience was so pleasant and straightforward that my husband and I decided to put down a deposit and drive all the way to Charlotte. We got the exact car we wanted at an amazing price; totally worth the long trip! We completed the deal in record time upon arrival. Thanks Del and the staff at Williams for such a seamless experience!

Najiaa

Jun 18, 2016

Jordan was an amazing sales person. Fromt the moment i walked in to the moment i walked i felt welcomed and at ease. Very personable guy and very courteous. I Will definitely be back in the future!

7SubaruFam

May 31, 2016

E-mailed on Thursday to look at a car on Saturday. Drove up to find the car hadn't even been cleaned and was filthy. Explained that due to how far a drive it was I would be looking at 2 other similar cars while in the area. Sales Manager told the sales associate that they wouldn't give us a trade value unless we were going to buy their car. Well, we didn't buy their car and I wouldn't go back there even though I had bought a car there in the past. Glad I didn't deal with them because the other dealership that had a similar vehicle was an absolute pleasure to deal with.

PWS

May 31, 2016

My wife and I had a great experience purchasing our 2014 Lexus RX450h at Williams Subaru in Charlotte. Our sales rep, Julius was a pleasure to work with - not pushy to get a sale, but soft-spoken and helpful. We had many questions about the vehicle and he provided documented information regarding such inquiries. Even though the dealership performs a market based sales price, they were willing to negotiate the price a little in order to get us into the vehicle in our comfort zone. When we returned to the dealership the next morning, the vehicle had been freshly detailed, refueled and they arranged for their interior trim company to meet with us to remedy a very small blemish. Very nice experience overall.If Williams Subaru has another vehicle in the future that we are interested in, we will be back there in a snap.

PA2NC2016

May 30, 2016

We recently purchased a new Subaru for our daughter at Folger (Williams) Subaru and couldn't be happier with our experience. Everyone there was friendly, courteous, knowledgeable and respectful. They were very committed to helping us make an informed decision and really worked with us to earn our business. They were extremely kind to our daughter who was becoming overwhelmed with the decision making process and did not make her feel pressured at all. I would especially recommend our sales person, Bill B. who made a process I typically dread a pleasure. If you are in the market for a vehicle don't hesitate to consider this dealership!

Newforester

May 26, 2016

The salesmen were helpful and knowledgeable but not too pushy. They were able to give me detailed information about the vehicle in which I was interested.

Elaine4634

May 23, 2016

Everyone we can in contact with was friendly and helpful. Mr. Barber gave utmost service. Mr. Barber can on his day off to help us purchase our new car. Two day later Mr. Barber called to see if everything was going well with our purchase.

TeresaD

May 14, 2016

All my experience with this dealership has been great from the sales team, service & the body shop. Since first purchasing from this dealership in 2004 I have had opportunities to work with each area & it has always been a good experience. That's why I had no hesitation in coming to them to purchase my next SUbaru when my Forester was recently totalled. The body shop was fabulous in helping me through that process & everyone I worked with in Sales has been just as great. They listened to what I wanted & worked to make sure I received exactly that. Thanks guys!

jhausman

May 10, 2016

Both, our salesman Bill Barber, finance and management, were honest and straightforward throughout the buying experience. This is our second purchase with Folger, and this experience even topped our first. We will be back again! Ask for Bill!

Susie123

May 10, 2016

From Jordan in sales, to the manager to the finance people. Everyone did their jobs exceptionally. I came in the door at 6:10 and was on the road in my new to me car by 7:20. Thank you for being a great team to work with.

Jeramy Pressley

May 6, 2016

Kevin Wringler helped us find our Forester and went above and beyond a normal car salesman. He had to search for weeks to find what we wanted but he got it. He did not haggle with our price. This is a great dealership keep up the good work guys. We will definitely tell our friends and family about your dealership.

sdantis

May 3, 2016

I would definitely recommend people to buy from Williams of Subaru as the staff were very friendly, welcoming, honest, and worked with you to get you the best deal out there.

Cathy

May 2, 2016

Our experience at Folger Subaru was five star throughout! Jeremy and John served us well from explanation and comparison of features of the models through the financing and closure of the "deal." There was no high-pressure sales, yet we knew they wanted our business and were willing to compromise to a reasonable final decision. We look forward to enjoying our new car and will for sure recommend Folger Subaru to our friends!

colleen123

Apr 25, 2016

I had a lot of questions regarding my first car purchase and the dealer was very helpful and patient with these. They actually allowed me to return and answered even more of my questions even after the full purchase. I had a great experience here!

Lovemykia

Apr 18, 2016

I cannot say enough how grateful I am with the professionalism and efficiency of my experience with William Subaru and more importantly my sales representative Kevin Wingler. I literally bought a car in two hours which has never happened in my life. Even with some complications Kevin jumped over every obstacle and handled everything. I am absolutely in love with my car!! Thanks for everything!

jorge

Apr 12, 2016

What an awesome experience purchasing my new truck. Would highly recommend this dealership to anyone looking for a new/used car. Thanks Jeremy D., John D. and Brian P.!!!

Gambiah

Apr 10, 2016

Fair and honest. The dolks at Folger Subaru got our business because they treated us better than their competition did. We will certainly recommend them to our friends.

wendyclark

Apr 6, 2016

We had an extremely easy and pleasurable experience working with Bill Barber on our used car purchase! All of the staff were friendly and helpful!.

johnny leonard

Apr 1, 2016

when i took my 2005 subaru outback for repairs and service the staff and mechanics went out of their way to make me confident that my vehicle and i would be well taken care of.the work that was done was outstanding.that says a lot coming from a us. marine.once you go there you will never want to go anywhere else.

mocarbuyer

Mar 23, 2016

It was one of the best new car experience's I've had. The only bad thing was they need to seriously update their website. I flew there expecting to buy a certain car but when I arrived it had already been sold.

LarryC

Mar 13, 2016

Bobby and John were both very helpful and made the experience enjoyable. We are sold on Subaru's product and help. This is the second Subaru we have purchased and will be back again.

whg

Mar 12, 2016

kevin straight up honest knows this is what it takes to succeed gave the best deal to begin with , john just like kevin really does not get any better fast and satisfied me and thats hard to do i had another dealership tell me you dont want to go there ,what a joke that was , where did i buy if you want a car go there and be done with it , wayne griffin no bull the truth

Mountain Man

Mar 11, 2016

Our Subaru was on the recall for air bag replacement. We were told that it may be a month before we could get it . My wife has a hip problem getting in and out of the back seat. I called back a second time and Mike told me he would be able to take care of us. A couple of days later he called and said the air bags were in and to come in for the replacement. We were in the next day and the work was completed in less time than we were advised We have been serviced by Folger for the last 16 years and appreciate the service we have received during that time. .

Cc1211

Mar 8, 2016

This dealership was awesome because I got took care of as soon as I walked through the door. Kevin was my salesperson and he was fantastic. The process was quick and easy, no hassle. I was satisfied with my vehicle and would recommend this dealership to anyone looking to get a new car!!!!!!!

Brian pilkington

Mar 7, 2016

I was very pleased with the service from Kevin. He was honest and up front about everything. I purchased a 2015 Kia Optima from Kevin. The car is everything Kevin said it would be. Kevin also made my experience buying a new car the best I have ever had. Kevin had all of the paperwork ready for me when I arrived and I was out the door in 30 minutes. Kevin was willing to deliver the car to my house for me.You have a great employee in Kevin Wingler.Thank you Brian Pilkington.

Ron

Mar 5, 2016

The sales team, in particular Kevin Wingler, worked very hard to get me a good deal on a new Subaru Forester. I couldn't have asked for more patience and understanding from him and others at the dealership. Definitely recommend Folger/Williams dealership as a good place to buy a vehicle.

denzell12*

Feb 25, 2016

I had a pleasant experience at Folger Subaru. The sales team was the "BEST" I highly recommend them. I purchased a KIA Optima. Thank you "Sales Team".

Jgrayclt

Feb 25, 2016

obby Bobby and Bobby and his cohorts did an excellent job of making my car buying experience go as smooth as possible. I would definitely recommend these fine gentlemen to my homies

RWT

Feb 25, 2016

Was very pleased with the car buying process at Folger Subaru. The sales staff was very courteous and followed through on everything they promised. Would recommend anyone who is looking for a car to check them out.

AC_Joyner

Feb 23, 2016

The customer service was outstanding!! All of the employees were extremely friendly and welcoming. I could not ask for a better car buying experience. They helped me find the perfect car along with a great price! If you are looking for a new/ pre-owned car this is the place to go!! I highly recommend Williams Subaru!!

B_joyner

Feb 23, 2016

The customer service was great! All the staff was very friendly. They gave me a great trade in value for my car as well as a great deal on a new car. I highly recommend Williams Subaru! My experience was wonderful!

htaylor147

Feb 22, 2016

I had a awesome experience purchasing my new, 2015 Kia Forte. The sales person, Mr Bill Barber was knowledgeable, courteous and professional. I am glad I chose William Subaru, formerly known as Folgers Subaru as my Dealership.I am completely satisfied with Mr. Barber and I look forward to doing business with him in the future.

Kale&patty

Feb 20, 2016

This was the BEST and funniest experience I have ever had purchasing a car. I would recommend everyone go there. GREAT team of people to work with. Thanks

tacklam

Feb 19, 2016

I found a used truck on autotrader. Called and spoke with Mike Melton, the parts and service director, to inquire about the condition of the vehicle. Mike was instantly familiar with the vehicle and answered specific questions I had about the truck's condition. Mike was extremely professional, polite, patient and knowledgeable. Mike offered to contact the sales manager to inquire if the truck was still available and return my call. A few minutes later, Mike called and said the track was available and gave me Jim Gamble's direct phone number. Jim, the sales manager, and I spoke and I drove to the dealership. When I arrived, Jim Gamble and Fred Bowman (manager) greeted me and showed me the vehicle. The truck was in better condition than it appeared in the photos and I decided to purchase. I've been searching for a this exact model truck for months and can honestly say that this truck was in like new condition and was very competitively priced. The entire sale process took less than an hour, went smoothly and professionally. Everyone in the facility said hello and offered me a water. The truck was detailed and had a full tank of fuel upon delivery. This was the best experience I've had at any dealership and I would highly recommend them.

paintergirl

Feb 18, 2016

I was looking to trade in my SUV, and Del was extremely helpful in making this happen. I told him the features I wanted, and he went to work finding me the perfect vehicle. And, I was very pleased with the value I received on my trade-in. Del was very professional, as was his manager, Brian. They made the whole process easy and seamless. I would highly recommend them to my friends and family.

Fpoore6712

Feb 17, 2016

We drove from shelby NC I was very pleased with the service I had last night.. all the staff was very nice. I will be referring friends and family..

Siri.smith

Feb 16, 2016

They made the trade in on my leased car and purchasing a new used car very easy and a pleasurable experience. The sales and management team were very responsive about my questions and very accommodating to my needs.

Jo Ann

Feb 13, 2016

Brian and Bobby were very helpful, polite and informative. I have in the past & will in the future recommend your dealership. Brian and Bobby are a delight to work and deal with.

Rally

Feb 13, 2016

Excellent in every way! Effecient, polite, knowlegable and listened to my needs. Worked with me on the phone before I came in. I did not feel pressured, that means alot to me. I am excited and can't wait to get my car. I have been coming to this dealership exclusively for (15) years with the same Subaru (2002 WRX) that I purchased there in 2001. I drove the car for a quarter million miles and it was a great experience. I hope to continue to get the great service that I received for the last (15) years with this new purchase.

Subaru#1

Feb 13, 2016

Bobby was extremely helpful throughout this process. We were definitely working on a fairly specific budget and he and the manager, Fred, were very friendly, helpful and willing to work with us.

Golfer

Feb 11, 2016

Working with Bill Barber was a delight. His age and my age matched very well and I really appreciate the patience he has with customers like me. I will recommend him to my friends.

tarwon1090

Feb 10, 2016

Jeremy was not your typical car salesman. He treated me like a friend from the moment I stepped in and was very reasonable and patient when assisting me. Jeremy was also a very fulfilling person too. Whenever I had a request, he was sure to fulfill it as quickly as possible. In addition to this, he was also very knowledgeable and always gave me a heads up if an extra fee was going to be included which gives he much credibility for his trustworthiness, which is why I would do business with him again! Thanks for everything!

scrunky28

Feb 4, 2016

I came to Bobby because I needed a car. He was honest, nice, and cordial. Additionally, he did everything he could to get me the best deal possible. I have already recommended him to friends and will continue to do so.

Jstar22

Feb 3, 2016

These guys get it done, no questions asked. Bobby O. made sure I got what I came for. I had tried working with other dealerships, and left disappointed. Folger did not let that happen, they got me what I wanted, and have exceeded my expectations so far. I look forward to receiving my car once it arrives from Japan. Folger will be earning my future business and recommendations if things continue to go smoothly once I take delivery!

Laura

Feb 3, 2016

Had a good time learning about the Subaru Outback and all its safety features. Went and shopped then came back later with my husband and put my order in , all on the same day.

Bob & Linda

Jan 27, 2016

My wife did a lot of research for her next car. We looked at replacing her current car with a newer model of the same brand. After looking at Subaru's, she and I were hooked on the safety issues built into their cars. We were also impressed with the quietness of our Outback. Jonathon at Folger Subaru worked hard to find exactly the car we wanted (none of this "It has everything on it you wanted except..."). We are totally pleased with the car he located. Our whole experience with Jonathon, Brian, John and other Folger folks was very pleasant. We recommend the dealership team and the cars very highly.

KatieM

Jan 11, 2016

Jonathon was pleasant to work with...he understood our needs for kids, space with our work, improved gas mileage and did not push any upgrades that we knew we did not need. We hope to get many years and miles from our new Subaru!

Cgordon9

Jan 10, 2016

The guys were great, Jonathan did all he could to make me happy and make sure I walked away with a great deal and a great new subaru. The only issue I had was it took quite a long time to get everything done. More than just a few hours spent in that dealership.

CBG327

Sep 6, 2015

Everyone was professional and pleasant even when we decided it was not the car for us, Wish we could have bought there!

Sheryl

Aug 22, 2015

Excellent services provided by team at Folger Automotive Collision including Mike Fletcher, Crystal, and Amanda. Mike managed the repair process for my rear bumper from the initial claim process to the prompt repair. Crystal texted me regarding the progress of the repairs and Amanda was extremely helpful in resolving a hiccup with a rental car dealer. Thanks to Bill Barber (Sales) for recommending that I stayed with the Folger brand for the purchase and repair of my vehicle.

kiradowner

Aug 17, 2015

I met Jim during my car-selecting process. I had been doing research on many Makes and Models of vehicles. Folger Subaru was going to be my last stop (after visiting 5 dealerships before this one). As can be imagined, I dealt with an array of sales people. Anything from pushy to overly laid back, but they all had one thing in common; they didn't know anything about the vehicles they were attempting to sell. Jim was different. It only took him a few exchanges of words to realize I, not my boyfriend who was with me, was shopping for the car. He was also friendly but best of all, he was KNOWLEDGABLE. I learned more about Subaru and their vehicles during my time than a combination of information from any place else. Amazing. I have not purchased my car YET. When I do, I will be going to Folger and I will be asking Jim all of my remaining questions. (IF any).

jeffdunn

Apr 30, 2015

Update to my first review (below)After speaking with the Customer Service Dept. Mgr., Morris Maines, I brought the Cross Trek back in for a 2nd visit. The backseat was tightened, the seat belt chime was turned off and the tire pressure was corrected. I still feel the car pulls to the right but overall it is better. The rear view camera still shows an angle at the bumper but this is more of a design flaw via Subaru and not the fault of the dealer/department. I am still unhappy with Larry Atteberry's ability to explain things so I would request dealing with different Service personnel. First reviewI bought a 2014 CrossTrek and for the most part the Sales staff was fine. My complaint is with the Customer Service dept.....they are pathetic. Alignment was off, backseat was loose, rear view camera view was not explained properly and tire pressure have (and still are) issues. I took the vehicle in for servicing and nothing was fixed even though I was told it was. Issue #1 - Due to poor communication by the Service Dept I almost did not even get to pick it up on the day I was told it was ready; Issue #2 - I was told the alignment was adjusted yet the vehicle still pulls to the right. I highly doubt any adjustment was made; Issue #3 - The backseat is still loose and I know that wasn't tightened or made correct; - Issue #4 - the rear view camera was replaced but the view on the dash still looked the same. I was later told that due to the camera's specific placement my view was simply the way it is going to be. If that is the case, then why was the original camera even replaced? Again, poor communication. Issue #5 - I wanted the seatbelt chime disabled. Even though the owner's manual indicates this can be done the Customer Service Dept would not disable it. In my opinion, once they sold the car to me it is not up to them to make this decision. It is my vehicle and my decision to either keep or disable the chime. Issue #6 - After about 2 weeks the tire pressure light comes on but not consistently. Sometimes it flashes and stays on and sometimes it stays off.

Subaru Outback 3.6R

Feb 23, 2015

I wanted to purchase from Folgers because I knew they have been around for a long time and went off of a friends recommendation. The whole process was good and they had the car I wanted. This is my first Subaru and after 2 weeks of ownership I love the car. Thanks Folgers!

fannfun

Feb 7, 2015

Our sales consultant was Jim Gamble. He was knowledgeable and trustworthy throughout process. Dealership was great overall. Would recommend! The financing was easy and yhe team was exceptional in explaining details about every aspect of the car buying experience!

Jewell Moore

Dec 20, 2014

The salesman Name Jordan was very helpful....It was the manger of the store that would not budge when it came to price and i had CASH. I could not get them to lower the price so i asked for some new tires because the ones on the jeep were balled. The salesman went back to the manager for the 5th time and he even denied that request. So I went down the street to LIBERTY AUTO. I found a 2012 JEEP with less miles and at a lower price. I liked LIBERTY at least they worked with the customer.

Disappointed buyer

Dec 11, 2014

After doing much research and being a long time Volvo owner, we narrowed down our choice to a 2015 Outback Limited or Volvo XC60. We fought our way through the construction zone to get to the dealership. We were greeted immediately by a young eager sales person. We told him our story and that we were ready to make a decision after driving the Outback Limited. None were immediately available but after waiting 30 minutes he was able to find one but had to put gas in it. Another wait. And boy did the scavengers come out while the sales person was gone. I felt like I was at a used car lot. He finally came back, irritated with us because the other sales people were talking with us. We test drove the Limited and LOVED it. When we returned to the "showroom" as it is, we told him we wanted to pursue a purchase. We told him the color we wanted and the extras we did not want such as navigation and brake assist. Not worth the added money. I told him to see what he could find and call us. Of course the scavengers were circling. We left, and a month later, we have heard from no one, not even the scavengers. My conclusion is that Folgers is not really into satisfying customer needs and apparently does not want to search for the exact vehicle someone wants. They want to sell what is on their lot (not may Limiteds, ever!!) We have not made a purchase and will probably pursue another dealership after the first of the year. Sad

dsykes2u

Dec 10, 2014

I went out for a loaf of bread & came back with a 2014 SUBARU IMPREZA ! That is the honest truth! This purchase was made possible with the help & understanding of my needs by Jim Gamble & Shawn Sigler ! I wasn't even in the market for a new car but stopped out of curiosity to check the market out. I never did get the loaf of bread until 3 days later...I went out showing off my new SUBARU & kept forgetting to go by the store !~ So Happy !~ Thank-you Jim & Shawn for making a DREAM come true for me !~

RAY S.

Nov 26, 2014

I purchased a 2014 XV Crosstrek from Folger Subaru on October 31st, 2014 and I must say hands down, it was the best car buying experience I've ever had. I am a car enthusiast and this was my 6th vehicle purchased through a dealer. I have personally dealt with Hendrick Lexus, Scott Clark Toyota (on numerous occasions), and Keffer Hyundai and none of them compete with the experience I've had at Folger Subaru. Troy, Shawn, and Kevin were extremely friendly and made me feel like part of their family. They didn't jerk me around, pressure me or beat around the bush. They knew what my expectations were as the consumer and they exceeded them in all aspects!!! Keep doing what you guys do best!!! - Ray S.

ray.salgado

Nov 26, 2014

I purchased a 2014 XV Crosstrek from Folger Subaru on October 31st, 2014 and I must say hands down, it was the best car buying experience I've ever had. I am a car enthusiast and this was my 6th vehicle purchased through a dealer. I have personally dealt with Hendrick Lexus, Scott Clark Toyota (on numerous occasions), and Keffer Hyundai and none of them compete with the experience I've had at Folger Subaru. Troy, Shawn, and Kevin were extremely friendly and made me feel like part of their family. They didn't jerk me around, pressure me or beat around the bush. They knew what my expectations were as the consumer and they exceeded them in all aspects!!! Keep doing what you guys do best!!!- Ray S.

Ticked off in Kville

Nov 2, 2014

I confirmed an appointment with the sales manager to purchase a vehicle the following day. Told the rep that made the appointment with me to call me if the vehicle happened to sell before the following day. I was told that they would call me. I drove to Charlotte from Kernersville, NC Saturday morning only to get there and be told that the car was sold the night before. I could not believe it. The sales manager was apologetic but could have cared less. I sent an email to Rick Burleson who is the general manager there who was very kind and apologetic. I will never go there again.......

Maria petorak

Oct 17, 2014

We had the best experience at Folger. Troy Fitch and managers went over and above what was necessary to accommodate us. Thanks so much for all your time and hard work to give us an amazing deal!Maria P.

ErinPurcell

Oct 10, 2014

Everyone at Folger Subaru was extremely nice and helpful. Especially when it came to financing. Troy Fitch was an excellent help throughout the entire experience!

rankinsdr

Oct 10, 2014

Jim ordered exactly what we wanted on our 2015 Outback, keep us current on the status and had everything ready to go when we got to the dealership. He and Shawn did an exceptional job on meeting our expectations regarding our 2013 trade-in. Everything from purchase price, trade-in and financing was ready to go when we arrived. Shomari, came over from the Kia side to help with a great financing plan. Between my myself, wife and son this is the 5th Subaru from Folgers and our 15th in the family history. The 2015 Outback has added features and improvements that are truly outstanding and heads above the vehicles in its class. As for the rest of the dealership, our 2011 was highly damaged from a tree, Crystal and the body shop staff made it look it had never been touched. Any time we have had service questions (never a problem), Mike has always been helpful and very patient in helping resolve any issues.I will be back next year to upgrade my 2013 Forrester.

Elaine4634

Oct 6, 2014

I had a great experience at Folger Subaru. Shawn Sigler and William "Bill" Barber were very friendly and professional. They both went out of their way to make sure my husband and I were satisfied with our new purchase. Usually, I have no time for car salemen because they are pushy and overbearing. I did not encounter that behavior there. I would recommend this dealership.

MarkManchette

Sep 15, 2014

Troy Fitch spent MANY hours with us, and educated us to why the 2015 Subaru Outback was the PERFECT fit for our family. Troy is extremely knowledgeable on the product line. He was always happy to answer one of our many questions, even on his days off. I feel like Troy is an HONEST and TRUSTWORTHY person to do business with. If you don't trust your salesperson, you have nothing. If you live anywhere near Folger, please consider doing business with them, I do not think you will regret it in any way.

jthrasher

Aug 17, 2014

First visited Folger Subaru in Fall 2013 looking for a family friendly car. Kevin maintained patient, unassuming but regular contact till we were ready to make a decision. We were all over the place with what we wanted from Forester to Outback. Kevin was willing to let us take cars home overnight to consider and ultimately located and transferred what we wanted from another dealership in NC. We love our new 2015 Outback and feel like we started a great relationship with an honest and fair dealership. Kevin gave us the best price in all my comparisons to other Subaru dealerships in town, and I literally spoke with them all at some point or another! I never sat at his desk once, while he went 'behind the glass' to talk with a sales manager. We are happy Honda to Subaru converts!

ItzJes

Aug 6, 2014

This dealership went above and beyond to meet our needs! We live 2 hours away so before we ended up making the long trip we communicated via email/phone with Mike. His responses were always quick- sometimes within minutes! We were serious buyers and knew exactly what we wanted, but were unable to make it to the dealership until a particular day. Mike offered to hold the vehicle for us, all we had to do was make a deposit over the phone (it counted towards the down payment). It was quick, easy, and very reassuring to know that we wouldn't be driving all that way for a car that could potentially get sold before we arrive.On purchase day, we weren't able to make it to the dealership until 7pm (an hour before closing time). We received excellent customer service, a great trade-in offer, and extremely good sales price. We never once felt that we were being rushed and the employees ensured that we were well informed about all of our options. They even beat the low interest rate that our bank offered! We ended up leaving at 10pm and were 100% satisfied with the purchase we made. We recommend Folger Subaru to any buyer!

Becky

Jul 25, 2014

After a really bad experience at Town and Country Ford, I went into Folger Subaru and was quickly helped by Bill Barber. He was very sweet and I was quickly test-driving a Forester. I had been searching for this particular model for months and I found the perfect one at Folger. The atmosphere was NO pressure, and I know I negotiated a great price. (They made it easy). They even threw in all-weather mats. Even the service manager stopped to introduce himself and gave me his card, should I ever need it. Shawn, the manager, was so friendly, and quite the dog lover. The whole experience was great, and easy, and I will be come back in ten or fifteen years for my next Subaru! (Because that's how good Subarus are.)

smckee1

Jul 7, 2014

I run a small business, and I bought two vehicles for our project managers. They were very responsive and sensitive to our needs as a small business.

AaronLucas49

May 25, 2014

I am a recent mechanical engineering college graduate and I wanted to buy one of my dream cars, the STI hatch. After searching on my own for weeks and being snubbed by other independent dealers I sent in an online request on the Subaru website. Kevin responded very fast and found me a beautiful brand new rare WR Blue Pearl STI faster then I could process. My experience was great and I will always suggest Subaru and Folger Subaru specifically.

Jay Werth

Apr 26, 2014

Excellent customer relations. Friendly staff. Good communication on status of repair. Workmanship was excellent.

AK

Apr 7, 2014

Though we ended up NOT driving across the state to purchase a car from them, they were very responsive and helpful from a distance.

mysterydog

Mar 28, 2014

Awesome buying experience. Car was brought out to out home, papers signed and it was taken care of. First time Subaru buyer and very happy with the product so far. Would definitely purchase from this dealership again.

Mary Baber

Mar 5, 2014

Mike Martinez responded to us very quickly and went the extra mile to get everything started and got us a great price. Jeremy found us the right vehicle and Shawn along with the great finance department got us an unbelievable interest rate and payment.

Tphills

Mar 3, 2014

Kevin was very professional in every aspect of my experience he never gave up on me and kept giving me information on vehicles until we found the perfect vehicle for me I would recommend this dealership and Kevin to anyone looking for a great new or used vehicle I really love the 2008 Nissan Pathfinder it's hard to find a good SUV with low Miles and a great price

Abubans

Feb 11, 2014

Kevin was great to work with, very helpful and knowledgeable. Trustworthy and willing to work to find the exact vehicle we wanted and get it there

jstweetybird

Jan 30, 2014

Folger Subaru has the best service department and customer service. I was there recently regarding my 2012 Outback Sunroof and Folger Subaru handled it very quickly and did a top notch job. I will remain a Folger Subaru customer for many years to come because of the friendly and professional staff they have. My compliments and high regards to Mike Melton and Larry Atteberry for taking such great care of my car each time I visit. Great customer service, makes you feel like family!

54gullwing

Jan 20, 2014

On a recent service visit Mike Melton was very helpful in letting me know that a wheel bearing I had replaced on my 2001 Subaru Forester had had a factory extended warranty. Even though my car is now 13 years old, I made a call to Subaru and they are refunding a portion of my coast in repairing the bearing. Thanks Mike for all your help. And thanks to Subaru for taking care of your customers.

12Bob34

Jan 3, 2014

I first visited Kevin at Folger Subaru in October. He showed me a number of vehicles and the 2014 Forester became the standard that I compared other cars to. I tend to keep a car for a number of years so I wanted some bells and whistles this time. When I compared the Forester to similar size SUVs, I liked the Forester's styling and amenities better than those of other brands. The seat is high enough to make entry into the vehicle easy as I get older. The visibility is great in all directions and I liked the view alignment given by the back up camera. Near the end of the year, I called Kevin and told him the specific options that I wanted included on my car. He said there was one on the lot that fit my description. He actually brought it to my home because he knew I was serious about buying. He was patient and demonstrated all the amenities to my wife and I. We made the purchase that day. A big part of my experience was that I trust Kevin and thought he would be honest with me. I recommend him to help you get a vehicle that fits your needs at a fair price.

rhawilliams

Nov 25, 2013

I'm extremely dissatisfied with the Folger Subaru Service Department. They consistently demonstrate slow, disorganized, discourteous service. When we purchased our vehicle (new 2013 XV Crosstrek), we were told we'd get the first two oil changes free. We called and made an appointment to bring the vehicle in for the first oil change. We showed up on time (8am appointment). Though there were no other cars in line in the service bay, we waited for more than 10 minutes before someone came out to greet us. It then took more than 90 minutes for them to complete the 15 minute job. Once the car was returned, we were charged 70 dollars. We explained at the checkout counter that it was a new purchase and we were told we got the first two changes free. The woman at the checkout was very short and terse and said she had no record of that and that we had to pay the 70 dollars. We begrudgingly paid. I called the sales department the next day to complain and was told that it was an error and that we would get the next two oil changes free (again). Several months later, we returned to try again for the next oil change. Again, we made an appointment and showed up early (9:30 appointment; we got there at 9:15am). Again, there were no other cars in line in the service bay. We pulled in and saw a service representative (who I now know as Shawn) sitting at one of the computer kiosks. He did not look up or acknowledge us in any way. We rolled down the window and asked if we should pull forward and again received no acknowledgement. We parked the car, got out, and stood and waited. Still no acknowledgement. No "Good morning, I'll be right with you." Just no greeting at all. He completely ignored us. After more than five minutes of us standing there talking about four feet away from him, I raised my voice and said, "You realize were standing here, right?" at which point Shawn nodded with a smirk, pointed his finger up, and said, "I'll be right with you" in an ascerbic tone. This, naturally, ticked me off, so I sarcastically threw my hands up and told him to "take his time." Shawn then walked away behind the glass separating the service area from the checkout area and began a conversation with a coworker. He pointed in our direction and gesticulated aggressively. After another five minutes, he finally came back into the service bay. By this time another car had pulled in. He then helped that gentlemen BEFORE us and had us wait longer. He then finally made gesture toward us and muttered, "So how can I help you?". By this time it was 9:50am. We explained in great detail the free oil changes agreement and that we were erroneously charged the first time. He looked it up and did see in the system that we were entitled to the free oil change.After another two hours to change the oil... we got a call that the car was ready. We returned to pick it up and at the checkout window were presented with a bill for 90 dollars! We again explained that the oil change should have been free and were again tersely told we had to pay the bill. We asked to speak with a manager, and only at that time did the cashier pick up the phone and call someone to check on our account. She spoke with someone (presumably Shawn) and was told that it was, indeed, free. She finally gave us our key back and let us leave with our car. I like Subaru as a brand and the sales staff at Folger Subaru is fantastic. But the Service Center is a joke. They're damaging any positive reputation the Folger Subaru dealership may have by association. In all of my interactions with them I have felt nothing short of insulted and disrespected. I will never be returning there.

rickman8

Oct 28, 2013

Peter was an amazing help for me and my wife. Very friendly and knowledgeable about the cars we were interested in. Thanks to Peter, we got the car we wanted at the price we wanted. If it wasn't for him, I'm not sure we would have purchased our car from Folger Subaru.

babis

Oct 22, 2013

I visited a number of dealerships in the Charlotte area. I had some good experiences, but the best experience was with Mike Martinez at Folger. By the time I got to Folger, I was pretty sure I wanted to get a Subaru. Mike was very informative and helped by explaining the benefits of the Forester and the Outback, the two contenders for me. He explained the differences in each trim line for both vehicles. We test drove both and he even let me take one home for the night. From the moment I stepped onto the lot until the time I drove away, Mike was very helpful. An excellent experience overall.

JeffP1

Oct 22, 2013

My wife and I drove 2 hours each way because Folger had the Subaru in stock that we wanted. Mr. Gamble was quite pleasant and the price of the Subaru was adequate. Our problem is that they valued our trade at "Auction Price". To my dismay, auction price is less than rough condition NADA or Kelly Blue Book. My low mileage trade in vehicle was a 2010 model that was immaculate and as clean as the 2014 that I was trying to purchase. When I balked at the "Auction Price" I was told by Mr. Gamble that was all that my vehicle was worth because that is all that my car would "bring at auction". My wife and I drove straight to another dealership Mooresville and we got a better price on the Subaru and got thousands more on our trade and had a much better experience than we did at Folger. If you want to go to a dealership that still operates with a "Sales Tower", bloats the price with Cop Dots, and receive an "Auction Price" for your trade then go to Folger. Otherwise, I would suggest that you go elsewhere.

e36chader

Oct 21, 2013

I recently purchased a brand new 2014 Subaru WRX from Mike Martinez at Folger Subaru. The experience was great, I walked into the dealership looking to get more information and go for a quick test drive, and walked out the owner of a new car! The experience was great, everyone there was very friendly and helped in any way possible to make my experience go as smooth as possible. A lot of dealers' finance departments can be a real pain and a "hard sell" but everyone, especially Jason, were great to work with when it came down to the numbers side of the deal. I would 100% recommend Mike and the entire Folger staff for any car buying experience. I will for sure be back for my next Subaru.

kszczesny2334

Oct 15, 2013

Peter Holsten was our sales rep and he did an excellent job helping us find and configure exactly the Subaru Crosstrek Premium that we wanted. He provided detailed information and helped us sort thru all the options and features we wanted to consider and then found a car that met our requirements and obtained it for us at a fair and reasonable price. He was very supportive throughout the process and provided terrific customer service. A very good buying experience. I would recommend Peter and Folger Subaru to anyone looking for a good deal and good service.

Spekgood

Oct 11, 2013

I am visiting Charlotte this week and needed an oil change. Shawn was very personable and professional in taking care of my car and myself. He corrected the receptionist on charging me for the service done on my car, which I truly appreciate. Thank you, Shawn and Folger Subaru. I will definitely return to Folger if work is needed to be done on my car when visiting Charlotte.

gilly1010

Sep 23, 2013

Came in for service on a 2002 Subaru Outback & ended up buying a 2013 Legacy. The Service Department has always been number one in my estimation - Rob has been friendly, courteous & most definitely not condescending to a female who does not know much about cars. Peter was a great salesman - not pushy in any way which would have put me off. It was all in all a very pleasurable experience for something which could have been traumatic & emotional for a widow.

jk_matthewsnc

Sep 21, 2013

We purchased a 2014 Outback at Folger on Labor Day. It was extremely busy that day vs. the staff that they had on hand, but our salesperson, Peter Holsten, worked extremely hard to earn our business and to make sure everything went well. He was handling at least two other customers simultaneously in addition to us but never dropped the ball and somehow made it all work. We had visited the dealership three weeks prior to our purchase and told Peter at the time that we were only shopping and not ready to make a decision. He honored that and applied no pressure that day or for the three weeks until we came back to buy. He kept in touch with us and made us aware of several offers but we never felt pressured to do anything. This is our first experience with Folger Subaru after being Honda buyers for 26 years, and so far we are impressed. One last comment: don't let the street appearance of the dealership deter you from doing business with Folger. They have been caught up in the Independence Blvd. reconfiguration and I believe spent some time fighting the city's attempts to seize their property. Hence, the building is in need of some modernization and access is a little difficult with all of the construction barriers. If you can get past the lack of curb appeal, you'll find a great bunch of folks inside ready to work with you.

CassandraTydings

Sep 9, 2013

I had to bring my new Subaru Outback in for a wheel alignment. Shawn took great care of me. He got my car in quickly, showed me exactly what was needed and what they did and even talked about college football with me.

Satisfied customer

Aug 29, 2013

I worked with Bill Barber, who was very helpful and very patient with me. Bill worked to find the exact car I wanted, with only the features I requested. I came from out of town to purchase my Forrester and it was well worth the trip. I never felt any pressure to buy a car. Sinnce buying a car is at the top of my list one of the least favorite things I have to do in this life, I was glad to work with a dealer, who let me do things my way and at my speed.

Happy Subaru Owner

Aug 11, 2013

Rob Montgomery went the extra mile and made sure the car was detailed to perfection. Would take other brands to this dealership for service.

DLCH

Jul 26, 2013

My experience was excellent with getting my car repaired. Mike Fletcher was wonderful and really helpful. I would recommend your auto body service to anyone who appreciates good, friendly and quality service. Thank you again!

David

Jul 23, 2013

Salesman Peter Holsten did a great job working with my wife and I on the purchase of our vehicle. He was knowledgable and hospitable. He had all the answers and did not waste our time with the "salesman pitch". The finance and closing time took longer than we had wanted, but overall a nice experience. Great looking vehicle!

mmorris222

Jun 27, 2013

This is the second new Subaru that we have purchased from Folger Subaru. Jim Gamble has been our salesman both times. He has been extremely accomodating with each purchase. When we expressed interest in the second new Subaru, Jim said he would deliver it to Weaverville NC for us, saving us a trip to Charlotte. We were getting ready to leave on a trip and Jim arrived on a Sunday morning, had all the paperwork done except for our signature, and got us on our way in a timely fashion. We have been very pleased with all Jim has done for us and would definetly recommend your dealership and Jim Gamble in particular.

cathyoconnell

Jun 18, 2013

I could not be happier with my new car, or my sales rep, Elizabeth Ziegler. She surpassed my expectations many times over. She took my every wish seriously. She made the difference between a happy customer and an IMMENSELY happy customer! I stopped by on my lunch hour, just to take a peak. Before I could get away, someone dragged me inside to meet Elizabeth. Within five minutes, she put me completely at ease. Together, we nailed down the specifications over an (admittedly long) lunch hour. That was a Friday. I would have been content to wait months for a factory order. But, by Monday, Elizabeth had the exact car on the lot and the papers were signed. My husband and I got a very good deal, especially since it included a custom leather makeover in my favorite color. But that was only the beginning When plans fell through on the interior leather due to circumstances beyond her control, Elizabeth could have said "I'm sorry" and I would have understood. But instead, she called to say things were still on track, only through a different company they hadn't used before. She convinced her management to step outside the box just to keep one client happy. We had fun mulling over new color samples. She even had the company stop by to show me thread colors for the contrast stitching. Unbelievable service! Elizabeth cared about my car as if it were her own. Now I have a car thats tailor-made for me. Elizabeth made it all possible.

ddurst8

Jun 4, 2013

I had the very best experience with Crystal in the body shop. My sincere thanks to her and her staff for making my repairs to my car the best I have EVER had with a body shop. If I could grade more thank five stars I would.Thanks to Crystal, I was only in my rental for two days and when i got my car back, they even cleaned the inside and out. I would highly recommend Folgers for repairs to any vehicle.Dionne

Konata

May 29, 2013

I could not be any happier with my purchase from Folger, my salesman Kevin took the time to teach me the ins and outs of my car. The service is absolutely top notch and I will be going to them first when it comes to new car shopping. If you are in the market for a new ride, I'd suggest you RUN not walk to Folger Subaru.

kn_clt

May 6, 2013

It took us a while to get motivated to get rid of my current car. Elizabeth was great to work with - very professional without any super aggressive sales tactics. Great experience and I love the Outback so far!

rporter1

Apr 28, 2013

Great experience from start to finish. I would highly recommend this dealership to anyone as they were very accommodating to all of my needs. Ask for Elizabeth or Shawn; they will give you a great deal!

mmorris222

Apr 15, 2013

We purchased a new Subaru Outback from Jim Gamble the day after Easter. I went prepared to have to haggle over the price, but Jim's price offer was below what my Consumer Report's suggested price was. We were on a tight schedule that day and told Jim that we needed to be out of the dealership with the new car because we had to take my neice to the airport. Everything went smoothly except the car was not ready when we needed to leave. We told Jim we would have to come back and get the car after dropping my neice at the airport. We had only been away from the dealership a few minutes when Jim called and asked "would it help if I met you at the airport with the car"? I was very suprised that a salesman would even offer to save us the aggrevation of coming back to the dealership. He kept his word and was there waiting for us after we got away from the airport. He synced our phones with the bluetooth feature in the car because neither my husband or I are very knowlegable about that kind of thing. But the best thing I wanted to share with you about Jim was that he even drove from Charlotte to Weaverville on his day off to help us with the home-link feature. We couldn't get it to work with our garage door opener even after having read the instructions in the owner's manual. We were very frustrated so when Jim called to see how we liked the car, we told him we were not able to get the home-link feature to work. We also wanted to have the side moldings and wheel locks put on the car and Jim brought them with him and put them on in the driveway while he was here, saving us a trip to the dealership. He got the home-link to work in no time. He also synced our tablet with the car and spent a good deal of his time trying to find music I had downloaded onto the tablet. If in the future we decide to buy a new car, Folger Subaru will be where we buy and Jim will get the deal. We have been very satisfied with all the exceptional service that your dealership has offered.Jim and Marilyn Morris, Weaverville, NC

Luvn my Subaru

Apr 13, 2013

I was searching for a used Subaru Forester and was dreading having to buy from the dealer for it was my 1st time doing so. I was fortunate enough to work with Jim Gamble and must admit I gave him a hard time for days! 72 emails later I bought my Forester! Not only has the sale been complete, but I still can email Jim with questions/concerns and he responds very quickly. As they say it was "easy peasy"! Very happy and pleased!

Brewer

Apr 4, 2013

Mike Martinez answered all our questions, and went out of his way to make sure we understood that all we needed to do was to pick up the telephone if we needed help understanding the operation of the 2014 Subaru Forester he was selling us. His follow-up on some questions after the sale was prompt, courteous, and efficient. Overall, an excellent experience.

Roscoe T

Mar 28, 2013

I found the service very professional and warm. When I arrived at the body shop I was greeted warmly. Mike the estimator and I went outside to view the damage to my car. After he took pictures he came back inside and went over the paper work and explained in detail what would take place. Again, I was very pleased with EVERYONE who handled my case and special thanks to Amanda.

Justin Hartman

Mar 22, 2013

They fixed my car in less than a week and did a great job

Kerri

Mar 20, 2013

I was rear ended about a week ago. I took my car to get an estimate at like 440, which I believe they close at 5. I figured I would have gotten turned away because most people do that around closing time. However, Mr. Eaves looked at my car and gave me nm estimate. He told me when the parts would be in and when would be best to come back. I dropped it off on Monday and unfortunately there was another part they needed so it was delayed a little but they couldn't help that. They kept me up to date on everything, through phone calls and emails. I just picked up my car today and it looks great. I am very pleased with there work and how well they worked with me. Everyone I spoke with was beyond nice. My car was also cleaned for me, which made me extremely happy! Vacuumed, wheel shine and all! Wouldn't have picked any other place and in the future I will go back. I would also recommend them to my family and friends! Thank you Folger!

jhcraddock

Mar 14, 2013

This is the second time I have had to have collision repairs there, and they even remembered me! Their work is better than any I have ever had done elsewhere, and they even cleaned my car inside and out (my tires even looked new). They even finished early and called me to let me pick up my car before I thought I would. If I ever need collision repairs again, regardless of what car I have, I will definitely go there again. I would definitely recommend them as #1 in Charlotte.

Marion R.

Mar 14, 2013

I highly recommend Folger Automotive. I just had my car repaired from a wreck and the body shop did a terrific job. Everyone was extremely helpful and I am very impressed with the professionalism. Mike Fletcher was great to work with and did a great job following up with me and keeping me informed. The service was super.....

Renee Callaham

Mar 11, 2013

I was in a car accident and could not get a hold of the Subaru dealership I normally use. I'm not going to say who it was, but they are located in Concord. I decided to call this one to get my car fixed. They provided me with excellent customer service. They really went above and beyond! I would recomend them to everyone!

Jamie

Mar 4, 2013

I recently was in an accident and needed some repairs done to my Camry and I was referred to Folger's through my insurance. They greeted me with great customer service and repaired my vehicle quickly and to my satisfaction. They also washed my car and even cleaned it inside and out. I would definitely recommend these guys to anyone that needs any work done on their car.

jmichael

Feb 27, 2013

I recently needed some collision repairs done and I was referred to Folger's through my insurance. They provided me with a friendly customer service experience and went above and beyond to exceed my expectations. My car was returned to me in beautiful condition and had even been completely cleaned inside and out. I would definitely recommend these guys to anyone that needs any sort of work done on their car.

Jim and Faye

Feb 18, 2013

We have been Subaru owners since 2006 and recently decided to buy a new 2013 Subaru CrossTrek to replace our aged second car. Mr. Bill Barber, Sales Consultant, was terrific in guiding us to the correct car for our needs. He and Ms. Sigler, Folger Subaru Manager, were pleasant, kind, and extremely knowledgable. They went the extra mile to find the Subaru car we desired here in North Carolina in a very short period of time. Overall, it was a very good experience. Jim and Faye Pugh

Melissa Nichols

Feb 6, 2013

I recently had a fender bender where my rear bumper was cracked. Folger Auto Body was one of the shops recommended by Nationwide. I knew I wanted to take my car to Folger to be repaired. I bought my vehicle at the dealership and I have trusted them since. Not only was the work completed to my satisfaction but it was completed so quickly. They even washed my car for me which was an awesome and uexpected suprise. Everyone was friendly and helpful. If I have an unfortnate mishap with my vehcicle I will bring my car back to Folger Auto Body and Collision again. Thanks so much.

amurphy13

Feb 5, 2013

Great experience with Elizabeth, Kelly, and Shawn. It was a lot of work on their parts to make the deal of two cars happen and they made it work. I felt connected with Elizabeth. She was clear. She helped me nail down a choice quickly and tolerated us all day long. kelly was very clear and answered every questions we threw at him. It was a great experience!!! Shawn was so nice and professional. It was clear that she had been in the business a while and enjoyed giving remarkable customer service. Thanks guys!!!

Jonathan

Dec 12, 2012

I brought my car to the Folger repair shop and my car looks great, almost better than when i brought it in. Great customer service as well. Only problem was the repair took an extra day than what I was told at first, but it was cool.

Neil C.

Dec 12, 2012

They kept me informed of the progress of my repairs all the way in the process and detailed the car upon delivery.

Elizabeth

Dec 10, 2012

Mike Martinez is a very personable individual. He keeps you informed and he does what he can to make your experience buying a car as painless as possible.

Carol Grant

Dec 6, 2012

I recently had my car repaired at Folger Automotive. Mike and Donna took care of me, and they could not have been nicer to work with. They made the whole process smooth and easy. They just handled everything, even getting my rental car, and they did a great job with the repairs. My car looked brand new when they returned it to me. I was very, very impressed with the service and the repairs and just how very nice and friendly Mike and Donna were. I had been dreading the whole ordeal, but it turned out to be a very pleasurable experience.

Karen Kissinger

Dec 5, 2012

I have taken my car in for service several times and refuse to see anyone else but Jay Muma. He is very knowledgeable, friendly, and eager to correct any problems. The service dept. are more like friends than just people that work on my car.

kolten.d

Dec 2, 2012

I had my 2002 WRX serviced for a passenger side valve cover gasket that was slowly leaking, from the moment I first called i was treated with disrespect and attitude by the service advisor with sentences like "are you asking if we have the ABILITY to fix it, or if we have the time?". reluctantly I drove from mooresville to charlotte and sat at the dealer for 4 and a half hours while my car was being "repaired" i stated that i wanted all the parts and pieces associated with the gaskets on the top end, including cam seals, spark plug seals, bolt grommets, and the valve cover gasket. after the service was performed I was told if i still smelt oil or saw smoke that it was residual oil burning off. fair enough, i left and the car was fine for two weeks then began smoking much more than before. i picked the car up myself and found all the bolts on the valve cover that had been serviced backed out and completely loose. I had to look up torque specs and torque them myself. a few weeks after this, i was traveling down the freeway and the car began to flash the check engine light indicating misfire and bog down and not accelerate. when i was able to limp the car to a safe spot i opened the hood and saw the cylinder number 3 coil pack completely off the spark plug and resting on the frame stub (with no broken mounting tabs, appearing to also be caused by improper torque of the bolt). I called Folger subaru and informed them of this situation as well and Mike Melton was rude on the phone when i had asked him if there was any way to find out specs on the bolt (as it appeared to have come out of the coil). He finally agreed that he would call me back with more information. Over a week has passed by and i have still heard nothing back, I have called the dealership multiple times and left messages with no return. I had to get my car to Randy Marion Subaru in mooresville where the service manager Rob verified the issue and had to replace the coil pack as it had been damaged, upon working on my car, i was told that there is still a leak coming from the valve cover that would require redoing all of the work i originally paid over $400 for at Folger.So now after the initial $400+ at folger, and the $275 at Randy Marion that Mike Melton refused to offer any help with, I am out nearly $700 and still have the same issue I had before ever taking my car to Folger Subaru

Rporter1

Dec 1, 2012

I recently nneded some body work done on my car and Folgers made everything smooth as possible and the body work was excellent. My car looked brand new when I received it back.Highly recommend!!

tkeziah

Nov 26, 2012

The staff at Folger Subaru could not have been more friendly and helpful! This is my first Subaru and I am hooked already; just bought the new Crosstrek. Throughout the process, the staff were all helpful, knowledgeable, and very friendly. The experience was very pleasant, unlike some car buying experiences can be. I look forward to working with Folger for a long time! 400K here I come!!

Patsy McManus

Nov 17, 2012

GREAT customer service! The emails w pictures of the progress of your repairs was really a neat thing. My vehicle was ready exactly when they told me it would be and the repair really met my expectations (especially since my car was less than two months old!) Thanks so much for the service and you will be highly recommended. sincerly, Patsy McManus

Seth Bridges

Nov 17, 2012

I am completely satisfied with the service provided. Mike Fletcher is a great guy; customer service folks were courteous and eager to help. They answered questions in a professional manner.I will recommend Folger Automotive Service for all manner of repairs.

Richard Schmidt

Nov 16, 2012

Overall vehicle exchange and purchase of new SAubaru Impreza was facilitated by the salesman responsible for our transaction, Scott Brennan. We left pleased, having purchased our 12th or 13th Subaru since 1981.

Washingtonc14

Oct 25, 2012

I appreciate the work they did. They took 4 days longer than first scheduled. Otherwise, great auto body shop. I recommend them to all comers.

jud woodworth

Oct 8, 2012

My wife and I bought a 2010 Toyota Corolla and went through a challenging purchase at the Toyota Dealer in Matthews. After the purchase, we admitted to making a mistake. We should have gotten the Impreza. Jim Gamble is one of those rare people who does what he says he will. We traded in our Toyota for an Impreza (very hard to find one for picky folks like us... but he did). I also told Jim I wasn't going to fill out any surveys! Many thanks to Jim and the team. We are very pleased with our Impreza.

1stimer

Aug 16, 2012

We bought our Subaru about a year ago. Our salesman was Scott Brennan, and he was great! In January I was hit by another driver and demanded that my vehicle be repaired at this location. This is where we encountered Crystal Kiger. We cannot say enough to describe how pleased we have been with her since the first contact. We have had a couple flats and dealt with Mike and Jay in regards to those. Once again, we were treated with the utmost respect. We have since had DVD players put in, and once again would go nowhere else to have it installed. We have been very pleased with our experiences at Folger Subaru, and plan on visiting for future vehicle purchases. Keep up the good work and great staff!

vpatrone

Aug 12, 2012

Elizabeth was easy to work with and provided a pleasant purchasing experience. She was knowledgeable and took the time to find the answers to questions she couldn't initially answer. There was no pressure to make the sale whatsoever. Would deal with Elizabeth and Folger's again without any hesitation.

Jbean1989

Aug 9, 2012

My wife and I recently moved to the area and are just now looking for a new car. We drove by Folgers and decided to do a little shopping. We met James and he sat us down and narrowed down our search of what type of vehicle we were looking for. We made it clear we were in our beginning stages of our search and were not looking to buy. James showed us a few vehicles and was very knowledgeable about the subaru brand. He was honest about everything and answered all of our questions without pressuring us in any way. This was by far the most enjoyable car experience I have ever had and will be back when we decide to purchase a vehicle. Thank you James look forward to seeing you.

emptyfish

Aug 8, 2012

I was only "halfway" looking for a replacement car and contacted James to test drive an Outback that he has available. I was up front about my goals/level of interest, and I am most impressed at the fact that James didn't try to push a sale through. He answered all of my questions honestly, and followed up within a day with another option that I might have been interested in. Even though I haven't made a purchase yet, he is the first person I will contact when I am ready to make a purchase.

jtyount

Aug 6, 2012

Looking for a car for my son and Folger Subaru happened to have a 2000 Honda trade-in that fit the bill perfectly. Elizabeth was a great help in having the car "ready-to-show" when I arrived and through the negotiations, handeled herself professionally. The overall experience was excellent. I will keep Folger Subaru and Elizabeth in mind for my future car shopping needs.

matmp

Aug 1, 2012

Everyone was polite and did their best to get us the best deal. They went out of their way to right the little wrongs, serviced the car as well as they could, and fixed a wind/sound problem with the front doors. Very happy and satisfied with this dealer.

rebecca.burke.png

Jul 26, 2012

Elizabeth and her team did a wonderful job. I am very pleased with their friendly and knowledgable staff. The entire process was very easy and unstressful. I appreciated the fact that other employees also helped to make everything work out perfectly for me as I purchased my new Forester at Subaru.I would highly recommend, Elizabeth Ziegler as an excellent sales consultant and I WILL recommend her to friends looking for a new car!I give Elizabeth and her team a 10 out of 10 for their service!Thank you!

lindamarie78

Jul 22, 2012

Bill said "If we leave without a car today, it won't be because of the price." He was right. We drove home in our new Outback that afternoon. Thanks Bill!

kgeiss

Jul 20, 2012

When I bought my car from Folger Subaru James was very honest and straight forward with me and was not a pushy salesman. I will be a return customer.

kywestfall

Jul 20, 2012

I have known Jimmy for most of my life. Knowing his family, his attitute towards success and work ethic, it doesn't suprise me if he would become the employee of the month. He strives for excellence and speaks in a manner of high intellegence. All in all, a great person.

cmg590

Jul 19, 2012

James is a fantastic salesman. My wife and I came to Folger looking to replace our old car, and James knew exactly where to start, while taking all of our ideas into consideration. He was very conscious of our time and stress. We have never had a better car shopping experience and I have James to thank for that reason. He is a very efficient salesman who actually listened to what we had to say. Thank you James for the great shopping experience.

courtneygibson57

Jul 18, 2012

James helped tremendously with the process. He is knowledgeable, professional and works hard to provide quality service. I was just looking for a vehicle for the future and James was very patient with me. I would recommend James and Folgers to anyone looking for a positive experience.

janissitzen

Jul 1, 2012

We felt very comfortable working with this dealership, no high pressure just great service! I felt they were very respectful towards us and explained the car we were interested in to our satisfaction. Love my new Imprezza!

janieandgeorge

Jun 27, 2012

This was my first experience in using the internet for automotive needs. The staff was very helpfull and did an excellent job in guiding me throught the process.

chungle

Jun 12, 2012

I originally contacted Folger Subaru through their website to join the preorder list for a Subaru BRZ. They happened to have a car available for showing for the one day I could go and so I stopped by to take a look. I had talked with Ned over the phone and at the dealership placed a deposit. They were clear with me about my chances of getting the car but were still willing to work with me even though I would be out of the state at the expected time of availability and would require my parents to pick up the car for me.A few months went by and at last I get the phone call that the car is available. After a few phone calls and some overnight mailings (covered by the dealership) I now have a car waiting for me when I get home. I appreciate the willingness and patience to work with me and my parents.

jpaul1

Jun 12, 2012

I got a no hassle trade in of my leased vehicle and a deal I couldn't refuse on a new one. This is my 3rd Subaru from Folger.

cebutler43

Jun 8, 2012

Bought a new Outback. Jim Gamble helped tremendously with the process. He is knowledgeable, professional and works hard to provide took quality service. He follows up to find out if you are satisfied with the automobile. I would recommend Jim and Folgers to anyone looking for a positive car buying experience.

whoopee

Jun 4, 2012

When I called to talk to someone about the possibility of trading cars Ned answered all my questions. He made me feel he would take all the time I needed to be comfortable with any decision I made. Everyone at Folger was friendly and polite. This is the third time I have bought a car there--always a Subaru Forester. If I ever buy another car I will go back there. As an older woman I need to feel that no one will try to take advantage of me. That's how I feel at Folger. Thank you

bajones

May 30, 2012

I had a car accident and needed a new car. My brother-in-law had recommended Folgers Subaru. Of course I did my own search for a car and after 2 months I still had no car. It was mainly due to the terrible customer service and bogus car deals. Finally I decided to take a drive to Folgers Subaru. I met with Mr. Barber, enjoyed the freshly popped corn and a cool bottle of water. Mr Barber showed me a very nice vehicle that I was interested in but I had to wait to see if the previous customer would come back for the vehicle. We continued to talk and I shared with Mr. Barber details about my car collision. The next day, Mr. Barber had a vehicle by the same make of the car I previously loss. It was classy, clean and nice. Mr. Barber, is good; to my surprise he was listening and listening really well.

Proudarmymom

May 29, 2012

Mr. Bill was wonderful to deal with while buying my SUV. He was very knowledgeable, helpful and made the purchase experience fun and stress free!

Monkeywatson

May 24, 2012

Elizabeth was great to work with. She made buying the car a pressure free experience. I would recommend her to someone looking to buy a new Subaru.

lynn.sanders3231

May 17, 2012

Jim was very knowledgeble about all the Subaru cars and was very helpful in helping me with my decision. I love my Subaru Outback! It was a very pleasant experience and I would definitely recommend a friend! Thanks!

boyceman1961

May 14, 2012

Quite simply put, the best buying experience I have ever had. Folger's has a Great team and a fair price. Everyone wins here! Shopped around, got the very best deal here hands down.

dklutt01

May 14, 2012

From start to finish, Donna, Crystal and Mike were outstanding. Friendly, courteous, helpful and knowledgable about where my care was in the repair process. I hope I don't need auto body repair anytime soon but would highly recommend this dealer and the folks I worked with for my repairs. Thanks!!

mcroche4

May 9, 2012

Ned responded quickly to all of my questions before I drove to Charlotte from Winston-Salem and assured me that the car was everything he said it was. I was pleased with the car, and he was able to keep my "out the door" price within my comfort level. He also stayed well after his closing time to help me clean out my old car.Kelly, in finance, made the paperwork easy and painless. He made me feel comfortable and was very friendly. Thanks for your help Ned and Kelly!

innergize1

May 7, 2012

Jim, was a tremendous help in the buying of our used car. He went out of his way to take care of my family. The overall experience was great and i will recommend the dealership to my friends.

Paul Campbell

Apr 24, 2012

Friendly, knowledgeable, easy to work with. Will definitely repeat business here. I enjoyed working with the Sales side - Bill, as well as Rob in the business office.Sincerely,Paul Campbell

profjme

Apr 23, 2012

Folger Subaru made my automobile purchase not just a good experience, but a great experience. Much of this can be attributed to Bill Barber. I preferred to have most of my initial contact online via email, something that should not shock many in this day and age. Unfortunately, most other dealers and car salesman were not responsive to my inquiries, with some not responding at all or replying with one word emails. Bill was just the opposite. Bill quickly responded to my emails and any questions in them within an hour. Bill also did not make me feel like I was a nuisance or that I was wasting his time contacting him online. Bill negotiated a PHENOMENAL price for me, one that made me get in my car and drive four hours to buy a vehicle. They beat the price on every similar car within 500 miles, including private party. When I arrived to make my purchase, the car was shining, in fantastic condition and nearly full of gas, an added bonus in the times of $4/gallon gasoline. The paperwork was completed within an hour and I was on my way back home. If you are in the Charlotte area, or even within four hours of the Charlotte area, Folger Subuaru should be at the very top of your list the next time you are considering an automobile purchase, be it new or used. When you get there, ask for Mr. Bill Barber. He will greet you with a smile.

vernbo73

Apr 14, 2012

My new car buying experience is favorable. All of the staff I conversed with were courtous. I asked Jim and Rob answered many questions to my satisfaction.

jwelshofer

Mar 26, 2012

Ned was very interested in making sure we got the deal we needed to buy a new Outback. A nice guy that did not pressure us.

schesson

Mar 19, 2012

Courteous people and made the transaction easy for me. I had my 4 year old son with me and they made sure we were taken care of the whole time.

tog001

Mar 19, 2012

My experience was very GOOD!!! I bought my first car from folger 15years ago and came back in 2012 for another one... Jim, Morris, and Rob were very, very helpful!!!

wrsubaru

Mar 18, 2012

Folger Subaru made buying a new car an enjoyable experience. Jim Gamble spent several hours explaining the car's features and options. They also offered the best price without haggling. They were not pressuring or annoying like most other dealerships. I would definitely give Folgers Subaru repeat business.

jtylman

Mar 15, 2012

Nice guys, easy to work with, felt no pressure working with them. Very willing to find me the right car or to make a deal on a car that was already on the lot.

bobnichols

Mar 14, 2012

my first ever subaru experience has been enjoyable largely due to the friendliness and knowledge of the product they are selling at folger subaru. having come out of a lexus, i am used to good customer service. i am sure i will be treated as good at the subaru dealership. sorry about no caps!

kchouteau

Mar 11, 2012

Jim, in sales, couldn't have been nicer to deal with. Robert, in finance, was equally as nice and easy to work with. Both made buying a Subaru a pleasant experience.

MBPerez

Mar 7, 2012

After several years of positive dealings with the service department of Folger Subaru I had the opportunity to buy a used car from them this week. It was a spur of the moment decision -- right car, right time -- and Jim Gamble was wonderful. Jim gave me a good price on the car I wanted and even managed to find some trade-in value on my old car -- a well-used 13 year-old Outback. The Outback I purchased was a recent trade-in. Already in good condition but some minor repairs had been indentified so I was given a "loaner" while these were done.Robert Pebler, the finance manager, explained all options clearly and there was no pressure to add extras I did not want. It was my most painless car buying experience to date. I am also happy I will not have to change service departments. Folger Subaru is a great dealership overall.

jjwoodall

Mar 4, 2012

When I found myself in need of a new car, I had no idea where to start. My parents had an excellent experience with Folger Kia when they bought their van, so I decided to start there. I called the dealership and had the very good fortune to be connected with Gary Guine. I told him spefically that I wanted a good used car, with few miles and at a good price. I set up an appointment to meet with him a few days later. When I arrived at the dealership, I was amazed to learn that Gary had given up his only day off to come in and meet with me, just because it was a better time for me. He had a list of several cars that met all the criteria I had given him, and he showed me all of them! He took his time and never rushed me once. Once I had found the car that I wanted, he worked his hardest to help my husband and I secure the price that we wanted.Despite all these things that Gary did for me, the thing that impressed me the most was that he was not pushy in the least. He did not try to force me into a car that I did not want just to make a bigger sell. He worked so hard to make sure that I was happy with the car that I purchased. I could tell that he truly care that I made the right decision about what car I purchased.I had an absolutely fabulous experience with Folger Subaru/Kia, and I would not hesitate to recommend them to anyone! And I most definitely would tell them to ask for Gary Guine!

jpneubert

Feb 17, 2012

A Relaxed, low-pressure environment. Very willing to negotiate a deal. The staff wants you to decide to purchase, not pressure you into the purchase.

kmmass

Feb 10, 2012

We were very pleased with the service we received. Jim was friendly, informative, not pushy and very knowledgeable. The fact that he was not pushy made our overall experience a great one. Robert took the time to explain the financing, warranties, etc in clear terms that were very understandable. Overall, our experience was great! A huge thank you to Jim and Robert!

bensonator

Feb 4, 2012

Jim and everyone we spoke with at the dealership were very friendly and helpful and patient with my wife and i while we made our decisions. Great communication with us as well. We had to order our vehicle as there werent any in stock and everything went very smoothly.

jepididit

Feb 3, 2012

I took my wife here to buy a car. She was upside down in her current car and didn't know what she could do. We came in 45 mins before closing, so we thought they would just rush right back out the door. But they did no such thing! They let us tell our story and when we were through they said they would take care of everything. They spoke with the car company she had her first car threw. Got them to come down on the price that she had left. Traded her car in an got her in a 2010 car. With the same monthly payments. All that same night. Everyone one stay late to help. It was wonderful to see people go above and beyond to help out. Especially car salesman!! They even had us bring the car back the next day to get it detail. (For Free)!! I would recommend Jim Gamble,Mo Gradner,C. Joyner and the whole Folger Kia Family to anyone in need of a vehicle. Great service, class act gentleman. Thanks for All your help.. James&delisha

samgar3cpa

Jan 16, 2012

Generally I hate shopping for a new car - absolutely HATE it. These guys made it almost pleasureable! They were courteous, knowledgeable, and enthusiastic about their products. Very helpful in making the best of the difficult situation I came in with.

TLMontgomery

Jan 10, 2012

We bought a 2012 Outback. Very pleased with the friendliness and professionalism of the salesman and business manager. Very pleased with the price and vehicle.

jkrolik

Jan 2, 2012

Jim Gamble in particular was very easy to work with and made the transaction very smooth. This dealership also offered the best prices for Subaru of any in the state.

jmihaic297

Jan 2, 2012

I had a great experience working with Rodney on this purchase. I really appreciated the extra time he took to find the best scenario for me. Even though I would have purchased the 2012 Forester that was already on the lot, he took me back and showed me a model for the same price but with additional features. This Forester had just delivered and was not available to take home. But he worked it out so I was able to drive home with the 2010 Forester off of the used lot for the weekend. This was awesome because I know He was trying to sell that car (I almost bought it myself), and He could have given me anything to drive until I could pick up our 2012 but He wanted me to drive away in a Forester and that's just what he did. Thank you Rodney.

c.hill

Dec 30, 2011

Previously I had a bad experience at Folger Subaru about 6 months ago when we came in to try and trade in my leased vehicle. I ended up getting dragged along for at least 4 hours looking at new cars I wasn't interested in and found that they hadn't found the time to look at my leased vehicle for an estimate. Needless to say, I was a little apprehensive about going back. Thankfully, I got to work with Jim Gamble. The guy is a quick, no nonsense kind of guy. I told him what I wanted in possible options for a new vehicle if we decided to trade-in. He found all the options that fit what I wanted and didn't try and sell me on something I knew I wouldn't like. And when I ended up deciding to buy out my lease, there wasn't any more mention of trying to get me in a new car. I respected that a TON. That was just the beginning. Jim kept everything moving smoothly and let me know what was happening (paperwork, the car getting cleaned, etc.). Explained everything to me clearly. Even my dad, who HATES having to go to car dealerships enjoyed our experience with Jim. (That and he definitely enjoyed the endless supply of popcorn provided...)Also, I need to give props to Rob Pebler because he was extremely clear and forthcoming about how the billing, tags, and transfer were going to happen. We've got a weird situation were we actually had to get the tags and sale to be compliant with VA sales tax and registration. Jim was willing to sit on the phone with the DMV (which is something I'm never willing to do) to figure out registration stuff and also helped figure out the correct sales tax for Virginia. Rob also made everything so easy for me that I may not even have to do anything else to complete the registration when I'm back in Virginia. All in all, a great experience. If you go there, work with Jim and Rob and you definitely won't regret it. I'll definitely be back there when I'm in the market for a new Subaru.

CalanChristmas

Dec 21, 2011

My husband and I have researched the car we purchased for our son for Christmas for several months. My husband emailed several dealerships, and we visited the local dealerships. Mr. Scott Brennan by far was the most courteous and quickest to respond to our emails. He worked efficiently with my husband to make the best deal possible. We talked with him during the morning and by the same time the next business day, we purchased the car. We were welcomed by extremely nice and friendly employees in the dealership. Mr. Pebler was very thorough with us while explaining all the extended warranty offers and financial issues. We were introduced to Mike Melton, service department, to answer any service question we may have had.One of the most pleasant car-buying experiences I have ever experienced.We will probably drive the 2 1/2 hour trip to have the vehicle serviced at Folger Subaru just because of the integrity of the staff.

pjfrick70

Dec 16, 2011

Thanks to Jim and Rob, we can honestly say this was the bet car buying experience we have ever had. We never felt pressured to buy. Nor did we have to endure a long backand-forth negotiation or haggling process. The numbers came back right the first time around. Paperwork was accurate. The amount for our trade was a solid number from the beginning. Folger never played the game that so many dealers play - of shooting low on trade in and only moving up a few dollars at a time and/or shopping us around to multiple lenders. The fact that Jim and Rob have personal experience with owning Subarus also helped us feelcomfortable with our decision to buy a Subaru.Overall, we feel we got a solid deal and a great value for our new car dollars! Jim and Rob spent time with us, let us get to know and enjoy the vehicle, and never played games. We felt like we were in capable hands from the moment we walked in the door. Thank you for a great car buying experience! We will definitely recommend Folger Subaru to anyone looking for a new car!

CSY

Dec 15, 2011

Ned not only made the car purchase a pleasure he also was a great help when I had a mechanical problem with the vehicle a month after purchase. I would highly recommend Folgers to anyone purchasing any vehicle new or used.

tina.pulley

Dec 15, 2011

At first I was very apprehensive about visiting a major car dealership after a terrible experience and had been visiting smaller dealerships. My mother suggested that I stop by. Even though being told "No" was the only thing that could happen, "No" was something I couldn't bear to hear. The need was simply too great. However, my visit went perfectly, which is why I gave a perfect score. Jim Gamble met me immediately and asked about my car needs. I told him and felt comfortable doing so. He explained the process and the documentation I would need. I honestly thought that I would be at the dealership all day. The process was the quickest from beginning to end that I have experienced when purchasing a car. Mother even remarked about when I called her to share my experience. (She was the one who encouraged me to visit the dealership.) I left the dealership with a reliable car and a notion that I would definitely recommend the dealership and Mr. Gamble to my closest friends and family. The fact that all went smoothly relieved an immense amount of stress and left me realizing that I had started not a new chapter but a completely new book in life.

j.loiseau

Dec 7, 2011

I showed up at this dealership numerous times, always looking and test driving but not buying. Each and every time, I was greeted without pressure but doing what I wanted and letting me set the criteria for the cars I was looking at. I ended up finally buying a new Outback and traded in my old car. My salesman, Bill Barber, was the perfect gentleman. He was very informative about the car and answered all my questions with a big smile. All paperwork was thoroughly explained by Rob Pebler, extended warranties were offered with no pressure to buy, and I felt as though I got a good price for the exact car I wanted. I looked at many different cars and went to many dealerships, but Folger stood out for it's honesty, lack of pressure and friendliness. Other dealers ranged from insulting, to high pressure to neutrally friendly but didn't stack up to Folger Subaru.

ptkate

Nov 23, 2011

I had been searching for a particular model and color of Forester, and found the one I wanted at Folger Subaru after searching extensively on the internet, as I was unable to find this vehicle anywhere close to my home. Email responses and phone calls were always prompt and courteous. The dealer I worked with was Jim Gamble, and he made the car-buying experience easy and stress-free. I got the financial deal that I wanted, he delivered the vehicle to my doorstep (which was 6 hours away) and drove my trade-in back to North Carolina- all saving me a lot of time and money. In addition, he was gracious enough to stop at Costco and make a purchase for me! I couldn't have asked for an easier experience with car buying. I didn't even have to leave home! Thank you!

Lynn Monk

Nov 20, 2011

Rodney who took all my information,and input it into the computer.Then having to leave to go for a sales training class.I was very nicely passed on to his manager Steve Bell who took care of finishing what needed to be done.Thank you

StacyFields

Nov 19, 2011

Had a great experience working with Jim Gamble. Very helpful without being pushy and made the whole car buying experience a positive one! I would definitely recommend this dealership.

PETER48BE

Nov 6, 2011

I came into the dealership to have my 2005 Outback serviced and 2 days later I drove away with a new 2011 Outback Limited 2.5i. The process of buying a new car was pain free and Scott had me test drive a similar car before making my decision. Well done!

kms359

Nov 2, 2011

Bill was very friendly,walked over to other side of lot to get car not knowing if he was going to have a sale got out of with a smile,talked professional and energetic thru the whole process even though it was late in the day.

bianasonya

Oct 20, 2011

I have to say this was the most amazing car buying experience I have ever had! I live an hour and half from the dealer, (I found the car I wanted on their website), I was able to do all of the finance stuff online, so when I got to the Fogler all we had to do test drive and sign papers!! This saved me so much time, everyone I worked with, was super efficient. I would recommend anyone looking to buy a car new or used see Jim and Greg at Fogler!! I also had the car checked out by my mechanic and they were very impressed with the deal I got!! Thank you so much guys!!!

sheppard1031

Oct 14, 2011

Let me begin by saying I am very hard to please. I have ridiculously high standards for salespeople, considering I'm a salesperson myself. I feel as though I have mastered the art of sales without obnoxious pushiness and thus expect others to match that standard. I was incredibly overwhelmed by the service and sincerity I received at Folger Subaru by Jim Gamble and Rob Pebler. I appreciated the fact that they treated me with respect and as a potential prospect instead of making assumptions and being pushy. It made me feel great to know that there are people out there that don't have to be dishonest OR obnoxious in order to be successful in the car business. I had a WONDERFUL experience at Folger Subaru and will be recommending this place (and Jim by name) to anyone who mentions to me that they're looking for a car. I feel like the price was very fair and most importantly, thanks to Rob, I understood everything when I walked out of the door. I was clear with both of them that I have never financed anything in my life---and I feel as though they went above and beyond with regards to taking care of me and making sure I was completely aware of how everything worked on the financial end of things. Rob also put in extra effort and managed to get my payment UNDER the aforementioned arrangement/contract. I truly felt like a member of their "family" when I walked out of the door. Besides excellent customer service and a very fair price-point, I LOVE MY KIA!! I bought a pre-owned KIA Forte and it is in WONDERFUL condition. I keep finding more and more things I love about it and it's so nice to be able to trust that i've ended up with exactly what it is that was sold to me---sometimes the concept of "true face value" is an anomoly in the car business. I trust these guys EXPLICITLY and I will be sure to tell everyone about my experience and send many prospects their way. Jim & Rob---thankyou guys SO much for everything, for the first time in my life I can truly say that it was an honor purchasing a car and I have both of you to thank for that!

bbwissbaum

Oct 8, 2011

Everyone at the dealership was friendly, took their time with me, and explained costs and other details clearly. Bill went the extra mile to tell me about himself personally. He always had a genuine smile on his face. This was the most enjoyable car buying experience I have EVER had!

traceylr74

Sep 25, 2011

I was extremely nervous about spending a lot of money on a car. Jim asked me what I wanted my car payment to be and made sure that they could get as close to that as possible. He and Steven were quick and efficient and very knowledgeable about all things Subaru. I got a fantastic car for the exact price that I wanted to pay. Can't get any better than that! Thank you!

CHARLES NESBIT

Sep 19, 2011

The personnel in the dealership were courteous and knowledgeable. They made this experience enjoyable. I came away sure that the price I received was the best I could have received.

jthwalker57

Sep 19, 2011

Very pleased with staff and car. Very pleased with staff and car. Very pleased with staff and car. Very pleased with staff and car. Very pleased with service.

J Crowgey

Aug 29, 2011

This was the first time I have bought a car in another state and everyone was very courteous, accomodating and competent. Dealership had lots of stock to choose from. I got what I wanted at a fair price.

mkmlewis88

Aug 24, 2011

Over all my experience with Folger Automotive was a good one. I traveled from Wake Forest NC to buy a 2011 used Kia Sorento, which i am happy with so far! Because i live in Wake Forest, i had to make it work over the phone for the majority of the compromising. Ruck was awesome, and did nothing but work with me and tried to find every way and anyway to help me with my situation. Under two weeks from my due date, and being a first time car buyer, i was very stressed and worried about being able to get the car. There were a handful of people at this dealership who helped me and relieved me from the stress of buying a car, which i am grateful for. Thank you for my first and best car buying experience!

Kaboki

Aug 23, 2011

Bill Barber offered exemplary customer service from the moment we be began to talk to the final handshake as I drove away with my new Forester. The entire team rose to support this sale and their team member; delivering fantastic customer service. This is something I have come to enjoy when servicing my former Subaru's .Keep it up Guys!Sincerely,Shiela Mock

jdeveix

Aug 22, 2011

Scott was professional, friendly and knowledgeable. I walked away having had a positive experience. Though the inventory was very low at only two available Outbacks, we feel Folger Subaru was able to meet our needs.

mullins24

Aug 20, 2011

Each time I have gone to Folger Subaru to get my car serviced, everyone there has been extremely friendly and helpful. I have had no problems with my car, and they do a wonderful job servicing it. They are timely and care about their customers. Charles is so great to work with! I am a student and have a very unorganized schedule and he always fits me in, which I really appreciate! They are great people to work with!

tdavis28092

Aug 18, 2011

My Subaru was due for its next maintenance and the annual inspection. Charles sent me a reminder of the maintenance needed as well as helpful coupons as always. Upon my arrival at the dealership today, he quickly provided a consultation that included taking my service request and reviewing my maintenance history in order to determine any additional services needed. His consultation was handled in a timely manner so that I could be on my way to work quickly. During the day he followed up with me as he found additional repairs that needed my approval and promptly notified me once my vehicle was ready. Charles is friendly and provides knowledgeable, thorough explanations for any recommended service, he quickly has my vehicle serviced and ready to go. All in all, I am extremely satisfied with the customer service, professionalism and care provided.

Beno1234

Aug 17, 2011

We've been working with Charles for years, now, since coming to him back in 2007 with our Subaru Outback. He is very friendly, knowledgable, and has a full understanding of all the Subaru models. His customer service ethic is outstanding. He provides information about the car when needed, and only completes the work when needed. He is a true asset to the Folger family. It is the only Subaru dealership we deal with now, and will continue to do so. Looking forward to our next Subaru Outback!

jillr09

Jul 12, 2011

Subaru vehicles are known for their five star safety ratings, and I knew that a Subaru Forester would be perfect for my first car. It was such a pleasure to work with Bill Barber. Folger Subaru has a no-pressure atmosphere which is rare for a car dealership. I highly recommend Subaru vehicles, and if you are interested in buying in Charlotte, stop by Folgers. They will take care of you!

tmoyer

Jul 5, 2011

Scott was so friendly and personable. Greg and I really enjoyed our car buying experience with him. We would recommend anyone looking to buy a car to look to Folgers Subaru of Charlotte. The deal was hassle free and fair. Thanks again for a great car at a great price!

sbuys

Jun 20, 2011

The overall process was easy going. They were easy to work with with no pressure and willing to work out great prices without the hassle.

yanceygirl

Jun 20, 2011

Jim made it very easy to puchase our new car. We were able to purchase the car much faster than I thought. He handled all the details and gave us the information aboutthe car. We would recommend him to our friends.

ios2011

Jun 11, 2011

I was in the market for a new car and stopped in Folger Subaru just to check them out. The thought of buying a Subaru never entered my mind until I met Scott Brennan. He was very helpfull and kind. I test drove a Impeza Outback Sport one evening and fell in love, I was back the next morning to buy it. I have owned it for about a week now and have gotten a few calls from Scott just to check on how everything is going and even called and sung happy birthday to me. I can't thank Scott enough for making me feel part of my new Subaru family.

gentoo

Jun 8, 2011

Our salesperson Scott Brennan was very thorough with explaining all the features of the car. Further they were open to negotiating on pricing to compete with other offers.

rsmith1364

May 26, 2011

I walked into the door and was immediately greated and helped. These two men gave their time and effort to help me get my car even at 7PM when they were tired and ready to go home. They were very helpful. They continued to work on getting me the best financing option to meet my price and contacted me immediately once they got it.

roddy burgess

May 25, 2011

I have had a great experience with every visit to Folgers. When buying the car I was given all the infomration I needed and was not pressured into making the purchase. Since then i have used the service center for all check ups and oil changes. Each time as been very easy and very helpful.

sal 707

May 25, 2011

I have been dealing with Charles, for approximately 4 years. He has been providing the scheduled maintenance and service on our Subaru Forrester. His vast knowledge of Subaru and general automotive care, is one of his greatest assets. Charles is always very attentive and accommodating to all his customers. It is always a pleasure to see Charles, because he is very personable and friendly. It is like seeing an old friend, who was also a charge of getting all your automotive needs. When I think of Folgers Subaru, I believe that they could not have a better ambassador, than Charles Hendricks.

timlaufcharlotte

May 25, 2011

Ever since I inherited my Mom's Subaru upon her passing in late 2008, Charles Hedrick has been my "go-to guy" for anything having to do with this car. We connected immediately on a personal level, during my first visit, and feeling his integrity was comforting, to say the least. He immediately earned my trust, which is critical in this arena, as far as I'm concerned. Knowing I can always trust his opinion, his work ethic, the price, and the quality of his work is invaluable. I truly feel that Charles has my best interests in mind, every time I visit (or call). Thank you Charles - for your great service and for your friendship! HIGHLY RECOMMEND!

drumdaddyjb

May 24, 2011

Overall a good experience. They worked hard with me to get me a price that I thought was very fair. The vehicle was immaculate. Scott was key in making my experience a good one. I had some issues with being presented with payments that didn't include all the information about interest rates, etc, but I suppose some people don't care about the final price as much as the payments they will be making.

stvnwlsn

May 24, 2011

As always this service experience was excellent. Charles went above and beyond to fix the side mirror on my Outback and repair a tire for me. He successfully repaired the mirror - even after he discovered some slight bodywork was needed. He continually checked on me in the waiting room and kept me informed of the progress. This is not the dealership where I purchased the vehilce, but will always be the one where I have it serviced - thanks mostly to Charles.

schesson

May 23, 2011

Charles is always helpful, cheerful and gets me on my way as quick as possible. Wonderful service!! Last time we were there he got me a rental car so I could carry on with my life as a business owner and mother. What a great thing. Otherwise I wouldn't have been able to get my car in.

edknoll

May 20, 2011

I purchased my 03 Legacy new from Folger and they have performed all maintenance. All employees, and in particular Mr Hedrick, have proven to be highly professional,knowledgeable and courteous. I am always informed about cost prior to any work being accomplished and there has never been any surprises. I give their service center my highest rating with thanks and am pleased to recommend them most highly.

pearceme

May 20, 2011

Most people don't enjoy going to get their car serviced but with Folger Subaru I always have a wonderful experience; everyone is incredibly friendly and with each scheduled maintenance I find myself getting to know all the employees and becoming friends with them. I would recommend anyone to Folger Subaru because it's a great place filled with great people who know what they're doing and do a fantastic job every time.

seanasmith1967

May 20, 2011

Charles Hedrick has always been courteous, informative, and helpful. When scheduling time to bring my car in, I have been attended to without a longer wait than expected, and on a day that is convenient for me. I have not had any problems with service to date.

boultonm

May 13, 2011

While the service is on the high end of the price scale, I am comforted knowing that (1) they will do what they can regarding discounts, and (2) they stand behind their work.I appreciate their proactive approach in providing hints on maintenance and how to improve the longevity of my rapidly-agin Forester.

kathykerz

May 9, 2011

My husband went to Folgers to see what they had on the lot after looking at another Subaru dealership closer to our house. He was so pleased with Mr. Barber's low key yet friendly and helpful approach that he wanted to deal with Folgers. When I went in I liked the helpful and friendly and sincere character of Bill Barber also. I am very happy with my new Subaru and our experience purchasing it.

kspode

May 5, 2011

Everyone in there was very friendly and easy to work with. they gave a great price the first time and we didn't have to haggle. very aggreeable when we actually changed the car color after the paperwork was done. financing was great and the paperwork that was gone over was thoroughly explained.

suzannehunt

Apr 29, 2011

My husband and I are careful, analytical buyers. Our first Folger experience was with Ron Strum in Sep 2010. Ron showed us several 2011 Subaru models, gave us a wonderful tutorial on the engine, all wheel drive and safety of Subaru vehicles and answered our many questions. He was very knowlegable and explained (to me) complex engineering terms in simple everyday English. We took a test drive and then decided to wait on a purchase when Ron left the firm.The next Folger experience was with Jim Gamble, who is equally knowlegeable, helpful and very experienced. This time I worked alone with Jim since I would be the primary driver of this vehicle. He provided complete answers to my new questions as I test drove more vehicles, and finally decided on one. Then I was able to take the car for 24 hours to confirm it was the vehicle I wanted.Jim is friendly, low pressure and wants only the best experience for his buyers. And, it certainly was for me!

arwagner

Apr 22, 2011

Don B. the salesman was very knowledgeable about Subaru vehicles and more importantly was both professional and friendly. Rob P. processed the loan and was responsible for the closing papers. He was fast and thorough. I really enjoyed my experience with Folger Subaru on Independence and would definitely recommend the dealership to any looking to buy a car. Thanks!

gadelucc

Apr 11, 2011

Scott was a great person to have sell me a car. He listened to what I wanted and gave me all the information that I needed to make a good decision. No one in the dealership is overbearing and I felt very comfortable that whatever decision I made that I would leave the dealership happy. They didn't have the car that I wanted but they were more than accommodating in finding the car that I wanted and getting it to the dealership in a timely fashion.

stacikorm

Mar 11, 2011

I was driving down the road looking at many dealerships for a used vehicle. When I pulled into this dealership I found a friendly salesperson. He was very understanding about my price range and respectfully showed me cars only in that range. After finding a car I liked we took it for a test drive. The salesman took us on a route that did a great job showing how the car handled and how the suspention handled. The negotiations are what most people hate most about buying a car. The process here was painless. The salesman walked me through every step and gave me all the time I needed to talk about the price. In the end the dealership was reasonable with their negotiations and we were able to walk away with a good deal. I would recommend Folger Automotive to others who are looking for a car. I was not in the market for a new car but they had a great Subaru selection.

BrianNCSubaru

Mar 1, 2011

I had done a lot of research prior to entering the dealership and there was no attempt to steer me towards vehicles or features that I was not interested in purchasing. Answers to my questions were consistent with prior research. I was allowed to take the vehicle on multiple test drives and the dealership did a good job explaining the standard and optional features. Once it became clear which trim line we were likely to select, the dealership located multiple vehicles in the area that matched the requirements and advised me as to their location and availability. Everyone at Folger was friendly and helpful. They were also very kind to my dog which came with me to the dealership almost every time. As Subaru promotes it's "dog approved" vehicles, it was nice to see the dealership supporting that message.As this is my first experience with Folger and Subaru vehicles, it is too early to comment on the long term relationship, however based on my initial experience I have no reservations when recommending Folger as a dealership. To date, they have delivered on every promise in a timely fashion and, when it comes time to replace another vehicle, Folger will be one of the first dealerships I intened to visit.~Brian

Paul & Carol

Feb 28, 2011

Jim Gamble's friendly, helpful and low-pressure sales approach was much appreciated. He answered all of our questions and offered us a vehicle based on our needs. He did everything he could to make our buying experience pleasant and easy. We will gladly recommend him to friends and will contact him again when needed.

ssh1234

Feb 23, 2011

Great purchasing experience both during the negotiations and finalizing with the business manager. They did not try to push anything that I did not want. Bill was easy to work with and took time to teast drive two models. Nice dealership.Can recommend!

Martinilove

Feb 22, 2011

Had a very nice experience with friendly staff. They answered all of my questions quickly and professionally. They were also able to accommodate my schedule. The facilities were clean and well maintained. Bill Barber was a great help to me in getting a new car. Thanks!

Freida Pollock

Feb 21, 2011

Jim Gamble, Sales Consultant, was friendly, informative, and matter of fact, which we liked!! Very accommodating to us while we were waiting. Rob Pebler, Business Manager, was very cordial and efficient in processing our purchase. Good experience at this dealership.

mjerrellw

Feb 21, 2011

I and my wife both agree that Bill Barber at Folger Kia Subaru was outstanding in the entire purchasing process!! I appreciated the enthusiasm and responsive way that Mr. Barber helped us complete the purchase. I was able to fax information to Mr. Barber and it was processed immediately. We were able to leave the lot with a car and a car loan and repayment that we were happy with! I have already recommended Mr. Barber and Foldger Kia to several family and friends. In a year or so I may actually go back to purchase a second vehicle from this dealer and salesman. It was a very refreshing experience and we didn't feel hassled or as if we were being pushed into a deal we did not want. Outstanding experience!!

mareynolds

Feb 20, 2011

Sales experience very easy. Jim delivered on what he promised, a very fair price with no last minute add-ons. No hard sell at any time, including during additional warranty presentation. Jim - very knowledgeable about the product.Dealer recognized my previous business with them and applied to my new purchase.

KarenGr

Feb 17, 2011

We are very pleased with our new 2011 Subaru Outback. Don Brzozowski was extremely nice and helpful. He found the car we wanted on another dealer lot and got us the car in just a few days. We chose not to trade-in our old vehicle due to the low price offered by Subaru management (not Don's fault in any way), which was the only major negative part of the experience.

njordan

Jan 30, 2011

Good experience in buying a new Subaru after my 2006 Subaru was totaled. After that unpleasant experience, it was good to find what I wanted and get everything done in one place. Test drove 3 vehicles, was able to ask lots of questions and have a good diaglogue, never felt pressured.

milroysrtahoe

Jan 29, 2011

I was looking for a used car but had no intention of buying till I saw a Tahoe I liked. The price was a little steep but I decided to see what I could negotiate. From the moment I arrived Don was very helpfull never pushy and was very patient. We agreed on what I felt was more than a reasonable price with his mgr. After having my mechanic inspect the vehicle he discovered some minor repairs that were needed. I called Don and he said bring it back and never argued or made me feel uncomfortable and offered me a loaner. Jeff was in the service dept. and he repaired the Tahoe in a very timely manner. Bill was curtious and gave me a very nice loaner, a 2008 Subaru! My overall experience was great with this team! I will never shop anywhere else for a car. I'm 48 and have had my share of buying cars and never has it been easier or more pleasant.

juliewfox

Jan 27, 2011

Went in to look at cars for my daughters 16th Birthday. Was not planning to purchase a car at the time, but the price was so good, I could not pass up the deal. The Salesman was very helpful and spent several hours with me. Would recommend this dealership to friends and family!

S Brown

Jan 25, 2011

We saw a vehicle online to buy as a first car for my son, I spoke to Don Brzozowski over the phone to make sure the vehicle was still on the lot before we drove there.I said I would see him in the afternoon. Next is what impressed me the most of the whole experience. Upon our arrival we learned from another rep, Scott that Don was at lunch. In Don's absence, Scott was very helpful and answered every question we had and helped facilitate a test drive. I have NEVER seen this type of Teamwork at a car dealer before. Don since returned and Scott did the hand-off to DonThe buying experience was great , we purchased the vehicle with no back and forth,, let me take this to my Manager stuff.Very Friendly, knowledgeable and quick, I would absolutely visit this dealership again when in the market for another vehicle

mimishouse

Jan 22, 2011

My husband and I were looking for a used car for our daughter, who is about to begin her student teaching and has to drive a few miles. We saw this car a couple of days before we purchased it. My husband decided to call about it. Mr. Barber is the gentleman who spoke to my husband on the phone. We decided to ride to Folger's to take a better look at it. We arrived and Mr. Barber so kindly and patiently answered all of our questions. We have never had a sales associate that was so caring and honest. Mr. Barber was very helpful and didn't pressure us in to buying. I can honestly say this experience dealing with Mr. Barber was the best. We feel like we have known him all of our lives. We highly recommend Mr. Barber and Folger's Automotive. Mr. Muma was our F&I manager, he is highly recommended as well. Thank you all!

susanhallie

Jan 22, 2011

The salesman was very accommodating and friendly. He was very knowledgeable about the vehicle, but not at all pushy. All of the people who I dealt with were friendly and professional. I never felt l like I was "in the dark" regarding vehicle pricing or trade in value. I would recommend this dealership/salesman.Thank you

marjorieandwayne

Jan 19, 2011

Rob worked with us to find the car (at another dealer) that had the option package we were looking for, which happened to be a little scarce. The price with the trade included was close to what I was expecting based on my pricing research, so he worked with us on price in an effective manner. When we looked the car over upon delivery, there was a cosmetic defect from the factory on the grill. Late in the afternoon, Rob had it replaced with one from another car on the lot, and we were on our way in the same amount of time it took to process the paperwork. Lastly, we are thrilled with the car itself and its terrific performance in the snow. In summary, we had an efficient and pleasant sales experience and would recommend Rob Pebler at Folger Subaru to anyone in need of a great AWD vehicle.

carmyc

Jan 9, 2011

I would like to say my experience with Folger overall, and Rob in particular was nothing short of fantastic! I live in TN and was working with the dealer here, but not having the best of car buying experiences. I had decided I wanted the Subaru Outback so my family and I started to call around to see what other kind of deal we could put together. I have to say that our interactions with Rob were very professional. At no time did we feel pressured and he answered all of our questions with a vast product knowledge.Most impressive to me was his attention to detail when we picked up the vehicle. We inspected the vehicle when we arrived to pick it up and noticed some cleaning stains on the seats. Rob worked with the service group to have it cleaned up, then personally inspected it - still finding one thing amiss and sending it back - before he would turn the car over to us.The business manager, Jay, was very helpful and explained some of the financing options available to us and completed our paperwork in a timely manner.I wish Folger was here in TN as I feel very confident our experience with the service group would be similar.Thanks Rob & Team!!!

2greatsons

Jan 4, 2011

Never have I taken the time to leave a comment about the purchase of a car until now.The last 3 cars I have owned were considered "upper" end luxury cars( Lexus,Land Rover and Mini) from dealerships that pride themselves on extraordinary customer service, so I have become somewhat spoiled with the extra attention that I thought only came with a higher price tag. That is until my experience with Folgers Subaru and my salesperson Don Brzozowski. Wow...from the second my son and I walked onto the lot until we drove away in our new "Outback" we felt like we had just visited a dear old friend. What a great overall experience thanks to him. If this new Outback is half as great as our experience so far with Folgers then I know I will not only be a repeat customer, but I will be sending all my friends in the market for a new car there as well. Thank you Don, you are the best.Sharron W. Davis

moonshane

Jan 3, 2011

This was the best experience I have ever had at a car dealership. I had an older car for trade in and was looking for a "brand new used car". The team at Folger's KIA gave me a VIP experience. Don Brzozowski, my service rep, was A++!!! He worked late hours to help me. As well as everyone else on their team. Including Ward Williams, Neil and Jay. I recommend this dealership to any one in search of a car and a great experience. They negotiated quickly and helped me find a car exactly like I wanted and on New Years Eve. Thank you Folger's KIA!!! Shane

Magrino

Dec 31, 2010

My wife and I had a very pleasant experience at Folgers, especially dealing with Mr. "Bill" Barber, our sales representative. He was courteous, and helped to make buying a car fun. He stood by his word and we are extremely satisfied with him and the dealership. The money part could have been a little better, but all buyers usually feel that way. Highly recommend Folgers and especially Mr. Barber. Tom & Joyce Gehring

BrendaLowery

Dec 22, 2010

Don was very friendly and open to what we were looking for. He did not try to pressure us into buying something we did not want to buy and because of his sales style and great customer service we chose to buy a second vehicle at the same time that we were originally going to purchase somewhere else. I have already recommended him to other people. We love our cars and are happy with our purchase.

JG Bailey

Dec 21, 2010

My visit and purchase at Folger Subaru was wonderful from the minute I walked into the door! The customer service was extremely friendly, informative and professional. The dealership did everything possible to get me within my price point and to get a super warranty for the future. I LOVE my new car and will refer everybody I know to Folger. The buyer experience was the best ever. Thank you Don, Neil and Ward. I love being apart of the Folger Family.

lisakerner

Dec 21, 2010

We were satisfied with the car we purchased and with our salesperson, Bill. He answered all of our questions. We gave the above rating for price and overall service because we would have liked the opportunity to negotiate the price a little, especially since we came in with money down. Did not rate quality of work because we were not there for car service/mechanical work.

stoofidname

Dec 21, 2010

This is a completely re-written review, I actually posted a less than favorable review and received feedback from Mike in the service department who seemed genuinely concerned with our problems. He was not only concerned but went above and beyond with personal attention in the form of phone calls, pointing parts out to us in person, and a general sense of concern that took us from planning to never return to this dealership and for that matter never buy another Subaru, to recommending this dealership to friends and family. Thanks Mike, and the team at Folgers.

wht8364

Dec 21, 2010

Our new car (2011 Forester)was quoted with an excellent no-hassle price that we were happy with accepting. There was no pressure at any time. Jim was helpful and responsive. Trade value was initially quoted low but negotiated price was reasonable with minimal cycling. Introduced to service department personnel. Explanation of vehicle features and new operations was thorough. Time to process entire transaction was consistent with most experiences (approx 3 hours). We researched the vehicle extensively. We did multiple comparisions across similar vehicles. We test drove the car and other cars. The Forester is an exceptional value. The SUV is #1 in Consumer Reports, has excellent reliability ratings, excellent customer feedback, excellent safety features, and nice trim choices and options. Our experience tells us the reports of the car are accurate.We researched price through several services and understood MSRP, Dealer Invoice, and true options cost. We could have probably pressed for some reductions in price. Admin fee ($600) and data dots ($250) could probably be negotiated if desired. Likewise, we could have tried to drive a higher trade-in. We essentially rationalized we were happy in the overall experience. We did take advantage of the current 2.9% financing. We are totally satisfied. We may have been able to cut a few more dollars from the overall price. The Forester can still be purchased as a buyer's market vehicle now. I expect this will end with a successful 2011 year for the brand. Yes, we will consider making Folger a part of future decisions on cars. We are very excited with owning the new Forester.

PassmoreMM

Dec 19, 2010

This had to be by far the very best experience of buying an automobile I have ever had! Jim was very understanding of my situation with my credit and we talked about what kind of automobile I needed. He was rather prompt in calling me back if he was busy. He has to be one of the friendliest people I have ever worked with. I would recommend this dealership ANYONE even if it was out of the area! During the week and half that Jim worked with me, I did not have to wait very long to wait on anything including paperwork. He even let my roommate look at the car. I purchased a 2005 Nissan Altima! I LOVE IT!!!!! So does my roommate! Jim bent over backwards to make sure the deal was completed. He picked us up from where we dropped off my Dad's car so that we would have a way to the dealership and they even provided a loaner car for me to get to work so that the deal could be completed. This deal took a while longer because I had to go my hometown about an hour from here to get my Daddy to help with this deal. Their quality of work would have to be great--they had my very clean and all of paperwork was good and organized too. I had originally called about an automobile online and and Jim and I kept playing phone tag until he found me at the Kia dealership next door and my wonderful experience started there. The customer service was great and even one person that was not directly working with me spoke to me too! My price on my Nissan was just perfect! It was well beyond that I thought I would be paying a month. I am one happy customer and when I finish paying off the Nissan and drive it for several years after it is paid off, I will most definitely come back and purchase another automobile for Folger Subaru--this dealership is second to none!

qatesterdan

Dec 18, 2010

Had a very good experience at Folger Subaru on Independence in Charlotte, NC. Don and his team were timely and nice getting me my WRX at the price i wanted. Since it was a special factory order, Don made sure to update me every week on where my car was and the status of my Subby! Would recommend to anyone looking to get all wheel drive under their feet.-Thanks Guys-Dan LaFontsee

robin r

Dec 18, 2010

I really liked working with Bil he was very friendly and professional. I would recomend all my friends who are in search for transportation to him.,alsoI enjoyed working with the rest of staff they were wonderful. They were all professional. Keep up the good work!

mdrexler

Dec 17, 2010

Great Price, Good Communication with sales associate and overall good experience. Finance Manger Jay Muma was very knowable and easy to work with. All questions where answered and the final product was well above avg. The only negative is that I would have liked to know about the dealer fee upfront, Im know this is standard but since I do not buy cars daily the extra $700+ dollars as a little shocking. Out side of that everything was great.

Nick33487

Dec 17, 2010

I had a good experience with this salesman. This was my first time buying a car from a dealership, and I feel that the mentioned employee was indeed a low pressure salesman. He worked with me at least moderately with the price, and was easily accessible by phone. The only issue was the fact that there was a lack of negotiation upon face to face communication. This could be due to the fact that the price was already good, but I had hoped for a bit more of a break upon arrival at the dealership. This is a buyers economy, and if it were not for the fact that I truely wanted this make and model, I may have passed up the deal. Also the manager, whose name I do not recall, was very short and almost rude to my companion. He gave off the aura of the textbook definition of a sleazy car salesman. The rest of the staff was accommodating.

conradchurch

Dec 16, 2010

Good Experience overall. Minor complaints like very cheap cheap tires put on my Accord and makes it handle like a boat and glued on company name that was almost impossible to remove. Robert and all of the personell were extremely friendly and no problems with the transaction.ThanksConrad

Davewatson

Dec 16, 2010

My father recommended Folger Automotive because he has bought 2 cars in the past and was happy with the sales and service. I was extremely pleased to easily find a clean used-vehicle, in great shape and running condition, and had an excellent salesperson in Don who made me feel no pressure whatsoever. He was extremely friendly, helpful in answering all of my questions, and was completely fair with me in negotating a fair price for my vehicle. I would go out of my way to highly recommend both the dealership and Don to any of my family and/or friends who are looking for a new or used vehicle in the future.

jennifer.stickle

Dec 16, 2010

I had a great experience with this dealership! This is the first car that I have purchased on my own and I was unsure about being able to finance the car alone. I told Don my doubts and my goals and he worked with me to get my goals met! Don was very helpful! He made sure to get me the best deal available and made sure to keep in contact with me to ensure my satisfaction with my new subaru! I am very happy with my purchase!

teresawash

Dec 16, 2010

When I came in to look at cars, 12-14-2010 I knew I wanted to purchase a car. I had no idea I was going to purcahse one that day. Mr Barber really worked hard with making us the best deal possible to get us in the vehicle. His customer service was GREAT. He showed professionalism and provided us with all the info we needed to get me to drive the car off the lot. Please give him a hand shake and let him know that his attitude and people skills really was appricaited and made me feel this was a great purchase.Sincerly,Dema J. Armstrong

Wissbaum

Dec 16, 2010

I have now purchased 6 Subarus from Folger. It has alway been a pleasant experience. They work with you to make the deal you need to make. The last three cars I have purchased from them were all because of the work of Mike Melton. Strangely Mike is the parts and service manager and not in sales but he's worked really have on all of these deals as well as helping me maintain my cars. I would recommend Folger to anyone and have sent several friends there to purchase their first Subaru!

bob thompson

Dec 9, 2010

Have had numerous service/recall visits - always received good work from mechanics. Wish service advisor was more straightforward regarding what services dealer recommends and what Subaru recommends. Hard to gauge how much to trust service advisor.

hnodeland

Nov 30, 2010

All the people who were involved with our leasing at this office were very polite and managed the deal quite nicely. All of our questions were addressed. The contract negotiations took into account all the matters we wanted to discuss. We are very pleased with leasing a car from this office and will definitely come back for future services.

laios

Nov 30, 2010

Both Jim Gamble & Tom Pauley are highly efficient. They made the whole transaction quick and easy. Their enthusiasm transmitted to customer. Jim Gamble explained the features of the car in great detail. He showed a sincere desire to support customer for a long period of time.

ccbockenek

Nov 29, 2010

My husband said much friendlier the second trip in that same day when I (the wife) came back in for a test drive and we decided "yes". Jim Gamble was busy finishing with another customer when we were able to get back an hour or two later for me to drive it, but it was great that another salesman, Bill, took us out immediately so we could then see Jim after the drive. Paper work and process was much easier than our last car purchased in the Spring at another dealer/manufacturer. So an overall 4.5+

smckvail

Nov 22, 2010

This experience was a pleasure. Went to get car inspected and oil change and talked to Charles Hendrix with whom I have worked for years. His services is excellent. I asked about the promotion and was introduced to Jim Gamble.I met with Jim who showed me cars I was interested in. I ended up buying another Forester and am very happy with the purchase. Think price was fair and that he got me the best deal available. He was a pleasure to work with - all info was clear and complete. Covered a-lot of ground in a short time. Whole purchase took about 2 hours from start to finish. He was nice and very professional. Tom completed the paperwork and made a tedious task bearable. Nice guy- reassuring about the purchase. Good at explaining all the additional safety coverages. Bought them all:)This is my fourth Subaru and I have had excellent experience with them - in upstate NY snow-ice and daily NYC traffic. This car will have an easier life in comparison!Thank you again Jim. Appreciate your help!

chir00131

Nov 20, 2010

I went in and was treated very well by the team at Folger Subaru. Every part of my experience was good. The salesperson and the finance person made it very clear as to the terms of the deal and listened to my concerns and adjusted. Overall, I feel that I probably could have haggled to the bone for the vehicle but the overall the experience was positive and this convinced me that I should buy a vehicle from Folger Subaru.

chrisj

Nov 15, 2010

Charles Hedrick has excellent customer service skills which is so rare to find in today's world. I deeply appreciate his very effective communication skills and his taking a genuine interest in me and my car. I am a senior citizen and so often I feel ignored or discounted by service people. Charles does the opposite. He always remembers me when I bring my car in for service and I deeply appreciate it.

tirzahmae

Nov 14, 2010

This was the first time I bought a new car on my own. My son was with me and offered some advise, but the final decision was mine. Everyone at Folger Suburu was very helpful,considerate and treated me with the utmost respect. As a single women,who was recently widowed, I greatly appreciated their concern for me. I felt the price was fair and that I got the right vehicle for me. Neil Gelbert was most gracious and helpful. He put me with Jim Gamble, who was great!!! As I usually drive a car for a long long time, I look forward to an outstanding relationship with Folger Suburu.Sincerely Tirzah T. Hicks

markjhvt

Nov 13, 2010

Extremely nice and helpful. Michael worked hard to make sure the work was thorough and also worked to make sure it was all covered by applicable warranties. Any questions I had were answered accurately. The only minor complaint I had was that they didn't readily answer their phones all the time - however, that seemed more because Michael was actively monitoring the repairs and not just sitting around waiting for phone calls.I would trust their judgment and the quality of their repairs.

rhwinters

Nov 10, 2010

My wife and I were told exactly what the problem with our car was and were also told that the service techincioan performed a 28-point service check while the car was in for a specific repair. Mike Melton walked us through what the techs found and let us know what was critical to do now while it was in and helped us prioritize other service needs so that we could manage our expenses over the next year.

outback1979

Nov 9, 2010

bought our first Subaru last week, a 2011 Outback Limited with all the bells and whistles. We have been looking at this vehicle for 6 months and absolutely love it. We exhausted many options but ended up voting with our wallets and going with Subaru. We have high expections for this vehicle as it relates to longevity and overall satisfaction as we begin a family. Our experience with Neil and Jim thus far has been great. We really do feel as though the Subaru family is tightly knit group and we have already been given the impressiont hat service after the sale is what they care about. That is good!!!Customers don't want to feel abandoned after a purchase, especially a major purchase like vehicle. We appreciate the experience we've had thus far and look forward to any future interactions we have with Folger Subaru. It also helps that we live 5 miles from the dealership. -Kyle

donna.roupas

Oct 24, 2010

I chose a subaru forrester because the car magazines gave it a great overall rating. I chose Folger Subaru because my daughter had bought a car from them also. Derek greeted me and helped with information. He made me comfortable with a bottle of water and a seat while he explained all the features of the Subaru. Then he introduced me to his sales manager Neil Gelbert. I traded my old car and bought my new car without hassle. The transaction was quick and plesant. The price I paid was reasonable and was a big factor in making my final decision.

tljgastonia

Oct 20, 2010

good experience with new car purchase of outback. whole team worked together to make the deal happen. very pleased with service and look forward to future dealing with service department.Tristan was very good at keeping me updated on status and going through all required steps.well done folger!

amandateague

Sep 25, 2010

My husband emailed several dealerships on a Saturday and Folgers was the quickest to respond. We were able to do everything via the Internet and it was very easy. It was a hassle free car buying experience. We had everything we needed before we went to the dealership and everything was the same as what was negotiated in advance. There were no hidden fees or price increases/changes. It was well worth the drive from Asheville to Charlotte to buy the car from Folgers. The Internet made it so a lot less time spent at the dealership. Normally, you can spend two to four hours to buy a car and we spent just a little over an hour. . We had a few features upgraded on the 2010 Forester and that added to the time a little. Tom made the financing paperwork quick and accurate. Jim was helpful and knowledgeable. The staff worked well with our family. We would buy another car from Folgers and also utilize the convenience of the Internet again.

bsesler

Sep 25, 2010

I was looking for a car with good mileage and a low profile into which I could easily load a full-sized pedal harp. Bill was nonplussed when I lowered the rear seats, slid in my foam mattress, and proceeded to shove my 6-foot-2 inch instrument into the back of a new Outback. He was gracious when I declined his gentlemanly offers of help, since I had to do it myself. Neil, who was watching from the window, said it would make a great Subaru commercial, although I am still waiting for my casting call. I had a positive experience with Folger because they made it so easy to take the car home where I could try loading other things, like dog crates; they were great about calling me as soon as the exact car I wanted came in; and they (or their computer) was attentive enough to send me a happy birthday email based on the information on my driver's license. Which is more than I can say for my son.

cemeehan

Sep 24, 2010

Was just beginning a search for my first new car in 12 years. Don made my son and I feel comfortable, and we really appreciated his kindness and sense of humor. He is someone you want to buy a car from. Tom and Neal were also attentive and professional. When I returned the next day to deliver the title to my trade-in, Don wasn't there, but Neal and Tom stepped in to take care of the details. Don also made a very nice follow-up phone call and sent a congratulatory note in the mail. They all made the experience much more pleasant than I had anticipated. I also really liked the fact that they were all neatly dressed, but not wearing suits - which seems a little formal and off-putting to me. The facility was neat and attractive, and I was not talked down to. They offerred reasonable finance options which were clearly presented.

brandylove1

Sep 21, 2010

Purchasing a vehicle is something I take very seriously. Upon entering the dealership I had certain expectations all of which were met by the team at Folgers. Opposite of what I expected, I was not swayed or convinced to make a purchase that I was not confident with.I had previously made an appointment to meet with Bill Barber to view a 2006 Jeep Commander. On the day of our appointment, he not only made a courtesy call, but he had the vehicle detailed and ready for viewing upon my arrival. He was extremely knowledgeable about the vehicle and had the car history ready for my screening.The customer service at the dealership was stellar. The employees at Folgers really made a team effort to provide me with all of my needs. In particular, Bill showed extreme patience during my rare car buying experience. His personality made the experience enjoyable and eased my nervousness about making a purchase. The next day I called my insurance agent, only to find out that Bill had already contacted them with all of the details. My policy was already in place. Bill had also made arrangements for my trade in tag to be mailed to the DMV, saving me yet another step in the process.Steven Bell and Neil Gelbert were also invaluable. They patiently worked with my situation until we had a deal that I was comfortable with. Without their help, this deal would not have happened. Kudus to Folgers automotive for having such superior service run by a phenomenal staff. I will happily and confidently recommend this dealership to anyone seeking to purchase a vehicle.

Chal

Sep 21, 2010

The personnel at Folger Subaru went far beyond that of any usual dealership that I have ever worked with in the past. This is my 7th vehicle I have purchased from a dealership and Mr. Barber and the sales manager Mr. Gelbert had the most amazingly positive attitude and product knowledge. I had very specific needs in the vehicle and they searched the globe until my specifics were met. The process was easy. I was in and out with time to spare and the vehicle arrived in less than 24 hours.

bobstrom

Sep 18, 2010

Very friendly group. We felt at home and relaxed during our car buying experience. Jim did a great job and was very responsive via. email before we arrived. I would be nice to see the Admin Fee on your web page. Other than that We love our 2009 Nissan Altima and feel that we got a great deal.

martinezandrew

Aug 30, 2010

I am writing this short note, to say that I received outstanding service from Bob Matzke when I recently purchased a BMW wagon from the dealership.Bob was informative, polite, patient and very helpful to deal with. He is an asset for your dealership and because of him, I will come up with my father in law early next year to purchase a Subaru wagonGreat workMany thanks

NoYourMom

Aug 27, 2010

Our experience at Folger Subaru was the best car buying experience we've ever had. Robert Pebler was a PLEASURE to work with! Rob was amazing from start to finish. It was like working with a friend not a pushy sales person.Regarding Question #2 Above...The car was not as clean as we would have hoped. The outside looked OK (not great) and the interior front and back windows had a film on them as if they'd been cleaned with the same cloth used to wipe off the dash. If we lived closer we would have brought it back.The only other thing we feel Subaru could improve upon is being more transparent about their 63 month in lieu of 60 month finance agreements. As we live several hours away, all of our correspondence was via email regarding the price and finance offers. It was never disclosed that a 60 month loan was not available until we were face-to-face with the manager ready to sign the purchase agreement. Overall, Rob's friendly nature made this experience one we are still talking about today. We've told our story to many friends and plan to continue singing Folger Subaru AND Rob's praises!Thank you,Jacques & Jeanece PerrolleRougemont, NC

kyrsten

Aug 14, 2010

When I came to Folger Subaru I was not planning on purchasing a car from there. I was just looking around, thinking I was going to purchase a VW or BMW. I met with Jim Gamble(nicest guy, hands down) after speaking with Neil(prompt and friendly) and we began talking about my trade in and what I was in the market for. I am a very satisfied customer; everyone who I dealt with were never pushy, very willing to work with my needs and requests and most importantly to me, personal and approachable. Jim is a family man and I appreciate that quality when walking into a dealership. I purchased a 2010 Forte that was a great deal to me. They go above and beyond what they need to, to ensure you are 100% satisfied. There was a scratch on my hood that they immediately had buffed out. Tom was excellent when it came to financing and I got a great monthly payment that actually freed up some money for my family. Who knew. Best car buying experience for me ever. Thanks guys!!!

bennettm

Aug 11, 2010

I came across a used Eclipse on Autotrader.com and went to look at it the very next day. It wasn't long after I started looking at the car before Bill Barber came out there to give me a better look at the car. I was new with 5 spds so Bill offered to take me for a ride so that I could see how it drove. While riding, he explained to me a little better as to how to drive a manual car. Even though I wasn't driving I could tell that it was a smooth driving vehicle. At this point I was just looking and was not ready to make a purchase. He saw how much I liked this car and I could tell he worked hard to make sure I got it and at a very reasonable price! I didn't feel any pressure at all, he made this car buying experience extremely comfortable. I was so eager to get behind the wheel of my "new" 5 spd Eclipse. I remembered some of the tips he gave me and drove off the lot without staling and without any hiccups! He is an awesome, patient and very personable salesman!

subaruwrx

Aug 6, 2010

My experience with Folger Subaru and particularly Jim Gramble was top notch. Initially, when I went to look at Subarus, I thought I wanted a Legacy. However, I felt the Legacy was not sporty enough for me. Jim suggested the WRX, and I fell in love with the car. He was also very helpful in terms of getting me the trade in price I wanted for my car, and he still gave me a good deal on the cost of my new WRX. I love the car, and I highly recommend Folger Subaru. Jim took great care to make sure my car buying experience was an efficient and easy process!

wstidhams

Aug 5, 2010

I was very pleased with the service at folgers. I had made an appointment to see Jim at 10:00 and i got there early he was with me in no time. The quality of work was very nice they worked with me on everything and explained alot of the features on the car, and everyone was very friendly. I would recommend that others look at there inventory and prices it was very nice. The price of the car was excellent it was brand new they also worked with me to get the best rate which is more than alot do. Thanks for all the help with buying my new car Jim and Tom.

I. B. Honeycutt

Jul 22, 2010

In May 2010 I took my 2001 Forester in for an oil change. Leaving the parking lot,I spotted a 2008 L. L. Bean Subaru on the lot. Jim Gamble walked over. From that point on, he was courteous, informative, supportive throughout the process as I determined to purchase the L. L. Bean. Rick Burleson scored the touchdown, working out the final details of the deal, offering me a great trade-in value on my 2001.Charles Hedrick, proved to be a wise advisor, as well, offering on-going support and the benefit of his knowledge of my 2001 and helping me weigh the pros & cons of purchasing the 2008. Actually, Charles has been an outstandingadvisor over the many years I've had my 2001 Forester served there. Overall, an excellent team! I look forward to continuing with Folger and am loving the L. L. Bean!

Cindy Tesh

Jul 16, 2010

Neil Gilbert is a class one act. We have purchased or leased five Subaru's since 2005. His professionalism and concern in pleasing customers goes beyond any sales associate I have dealt with. Each process in purchasing a car was hassel free and without pressure. Bill Barber was also involved in the purchase of my new vehicle and helped in making this transaction smooth by answering all questions and explaining the various features of the vehicle. As it stands now, I would return to this dealership due to these two individuals and the effort put forth in pleasing me.

specialk9

Jul 16, 2010

detail shop was lacking in there commitment to the dealership to put out a quality used vehicle in cleaning it. the out of state sales paper work training is needed so the customer is more happy with the sale. the dealers price of the vehicle was in line with what i was looking at. the two sales people rick and robert were both very nice and to deal with on the sale.

buttafly

Jun 16, 2010

My experience at Folger Subaru was great. The salesman was very friendly and helpful to me and my family during our visit. He helped me find a nice car at a terrific price! I would highly recommend this dealership to anyone who is in the market for a vehicle.

cshultz

Jun 9, 2010

I found a used vehicle through AutoTrader.com and came to Folger to check it out. Bill Barber was there to help through every step of the process. Everyone is very friendly and helpful. Once everything was complete and we settled on a price, Tom Pauley came into the picture. Again, very helpful and nice to work with.

janiegrace

Jun 3, 2010

I had to find a car in Charlotte for my daughter who was moving from California to teach. Jim Gamble worked with me to find the right Subaru for her, emailed me photos of the car and window sticker and gave me a great price for her. He kept up excellent communication with me and I never felt like I was as far away as I was. Normally I would not feel comfortable buying a car sight unseen but he made it work and took the fear of making a big mistake away. He never used pressure tactics nor did he hound me. The service he provided was above and beyond, he made sure my daughter had a ride to the dealership from the airport to her new car. He took care of every detail for her. I feel very confident in this dealership now and would highly recommend them. If you need a great salesman ask for Jim Gamble.

pearls2520

May 28, 2010

This is our first Subaru, we were very happy with the service, the friendliness of the crew and the overall proformance of the car. The price was what we expected. They even went out of their way to drive to SC to get my tags for me. I will recommend this dealer to all I work with, Physicians and Nurses.

louis1213

May 26, 2010

I originally came in to get my 11 year old car repaired, but there were so many problems that we decided to purchase a new car. The service manager (Charles) brought us to Jim who was extremely attentive and only needed to show us two cars. The prices were lower than we thought they would be, so we purchased the second car which was better equipped Jim helped us through the maze of trading 2 cars and stayed with us after we finished the financial paperwork. He also helped us move all our "stuff" from the old cars to the new - there was a lot as we hadn't intended to buy a car when we started out. Overall a great experience and I would recommend him to any of my friends

cliffcerms

May 25, 2010

This was my first experience purchasing a car, and I couldn't have picked a better dealership to buy from. After a miserable experience with a salesman at another dealership (I was called once a week for at least two months), visiting Folger Subaru and working with Jim was entirely different. From my initial visit to Folger to my purchase, I never felt pressured to buy, test drive, etc. Jim was very knowledgeable about the car, answered any questions I had and was more than willing to wait as I made my decision without frequently calling. I would definitely buy again from Jim and Folger Subaru!

OSOBROWN

May 16, 2010

THIS WAS THE SECOND DEALER WE VISITED FOR PURPOSES OF BUYING A 2010 OUTBACK. JIM GAMBLE INTRODUCED HIMSELF TO US. WE TOLD HIM WE WERE LOOKING FOR A NEW OUTBACK. HE GOT A NUMBER OF KEYS AND THEN WE WERE OFF FOR THE LOT. THE DECISION QUICKLY NARROWED TO A BEAUTIFUL GRAPHITE GRAY OUTBACK. JIM THEN PROCEDED TO EDUCATE US ON ALL THE FEATURES AND SAFETY EQUIPMENT. WE DIDN'T NEED TO ASK A SINGLE QUESTION AS HE WENT OVER THE ENTIRE VEHICLE. MAKING THE DEAL WAS EVEN A GREATER DELIGHT. TOP DOLLAR WAS GIVEN TO US FOR OUT TRADE-IN AND THE NEGOTIATION FOR THE BALANCE WENT JUST AS SMOOTH. THERE WAS NO COMPARISON WITH THE OTHER DEALERSHIP WE VISITED. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP AND WOULD HOPE YOU WOULD ASK FOR JIM AS HE WAS JUST THE BEST

bluegas68

May 14, 2010

I originally saw "my car" a couple weeks prior out of the corner of my eye as I was driving down Independence...A beautiful blue Subaru STi. I finally decided to stop and look at it as Id never seen one up close and personal. Jim was at my side within a matter of minutes telling me about the car and asking if I wanted to drive it. Sure, why not! i liked the car but felt it is was a bit out of my league. i had a lease vehicle with a couple years to go. Jim asked if I wanted to get it appraised, you know, just to see where I stood. The numbers came back and I was not in the best shape trade wise, but not awful. Jim offered to give me a loaner vehicle for the night and have some buyers come and look at the car seeing if they could get anymore out of it. Meanwhile I put in a loan application with my "military bank". The next day, he informed me he was able to get more money for my trade. I informed him about my loan request being approved, but not to the extent to make the deal happen. We ended up working on all the numbers and submitting a loan application through his channels. Long story short, the deal went through as a result of Jim, Rick and Chris' resourcefulness and I was all wrapped up in a matter of a few hours.

blanchardjnc

May 13, 2010

Bill Barber was great to work with. He was very helpful & considerate. My husband had a stroke last year & was unable to help me with this transaction & Bill Barber was terrific, as was Neil Gelbert. They made sure that I understood everything. This is the easiet experience I have ever had in purchasing a vehicle. Tom Pauley made the finance process easy & fast. I will tell friends & family to go to Folger 1st when looking to purchase a vehicle. I was blown away with the service I received at Folger.

ggelting

May 12, 2010

After a week long search of internet deals and dealer visits I was lucky enough to walk into Folger Automotive. We had all but given up on finding the vehicle we wanted at the right price and from someone that made the process enjoyable as it should be. Folger just happened to have a 2006 Toyota Sequoia with the features we were looking for and at a great price. After some of the dealer experiences over the past week it was a pleasure to work with Bob as we drove and inspected our possible new car. He was quick with answers and light on sales speak-very straightforward and easy to talk to about our questions and concerns including final pricing and financing. All in all, the easiest and most pleasurable car buying experience we've ever had. I would recommend Folger to anyone in the market for a new or used car. Thanks Bob!

boardmanm

May 1, 2010

Helpful sales people-did not have to wait to be shown a car. Willing to negotiate on trade in values to bring the price in line with what we wanted. Price specials brought us back to buy the car sooner than we had originally planned. Folger Automotive has been in Charlotte a long time-good reputation. Ordered the car and was kept up to date on the status. Purchase and transfer of title, license, etc was extremely seamless. Paperwork was done ahead of time. Finance manager, Tom, was extremely efficient, professional, and courteous. No "high pressure" uncomfortable shenanigans with this dealership. I would highly recommend them to anyone. Bob was very thorough in going over the mechanics and features of the vehicle.

Willij08

May 1, 2010

Great salesman (Jim Gamble). Dealer had the exact car we were looking for. Jim helped us through the trade in process And got us more than we expected. Jim gave us multiple test drives and showed us every feature. He helped us set up the navigation, the Bluetooth, and the stereo.

dc3carl

Apr 30, 2010

Our first Subaru ever, and my first new car in over 10 years. When we decided our old car needed a break I began an exhaustive study on what to buy to replace our Buick LeSabre. After weeks of internet research we narrowed our search to the 2010 Subaru Outback. My wife had bought another brand from Folger several years ago and was not afraid of the experience with this dealer. I scheduled our test-drive using the internet form and heard back from Jim Gamble promptly. Jim was helpful and knowledgeable during the test-drive and I was most impressed that he did not try to "oversell" the car. We already had a good idea of the color and features we were looking for and Jim was happy to try to locate one for us. We ended up ordering "our" car. The car arrived sooner than anticipated and Jim walked us through the pre-delivery process. Tom completed the financial transaction and was knowledgeable, helpful and polite. He did not "pressure" us on any additional features but we bought extended coverage anyway. The price of the car was actually lower than I had anticipated and Tom was able to secure a better interest rate than we had been pre-approved for through "our" bank. All around this was as enjoyable as a car-buying experince could be.

John Prather

Apr 28, 2010

They gave me as good a deal as I could find in the Subaru forums(the same as quoted from that New York state dealer). I did everything over the Internet and finally telephone. When I went to pick up the car, Jim Gamble(the Internet salesman) went the extra mile in giving me detailed explanations of how all the bells and whistles worked and even took me on a test drive to show how those paddles worked on the transmission. I would not buy a Subaru anywhere else.

dreamhaven

Apr 24, 2010

After owning Hondas exclusively for more than 20 years, we were considering buying a Forester after seeing its high rating in Consumer Reports. Salesman Robert Pebler did an excellent job educating us about the car's safety and engineering features. Even though we had already done a lot of research, we learned a lot more from him. In addition to being very knowledgeable, he was very friendly and easy to work with. We decided to purchase. At this dealership, even the "dealing" portion of the transaction was very friendly and low-key. We did not walk away -- as we usually do -- with a bad feeling about the experience. Instead, we got a good price and had a good experience too. Everyone we met was friendly and helpful. We would definitely buy here again and recommend it to others.

reuter1111

Apr 20, 2010

Excellent Service!! Very honest and straight to the best deal for the customer. I had been shopping around for a used vehicle and had visited several dealerships where I felt as though they were just trying to rake me over the coals to make as much $$ off of me as possible. When I went to Folger Automotive they were excellent. Needless to say I just purchased my first vehicle (and not my last) from Folger Automotive. I would highly recommend this dealership and Bill (in particular) to anyone!

hawkera

Apr 15, 2010

Visited first time on a very rainy Sunday. Dealership wss not officially open that day, but there were a couple salespeople and a sales and marketing director there that day. A salesperson was not available, so the sales and marketing director gave me great assistance, and allowed me to test drive several cars. He nicely walked me to the cars with an umbrella and gave fantastic service.When I returned a couple weeks later to test drive and look at other cars, the salesperson did a fantastic job of showing me all the features on the car. They were very knowledgeable, gave great customer service, were very respectful of my needs and timing. I especially appreciated that the dealership was proactive, but not pushy.Great Job!

btuckerb1972

Apr 12, 2010

Once again I was really happy with my experience at Folger. Very relaxed atmosphere and they are "straight up" - Neil Gelbert is especially fair and candid about the amount of consideration they can give.Bob Matzke was very helpful and pleasant to deal with. He made sure we understood everything and we were satisfied with the deal. He also took the time to ensure that we had all the information we needed to feel comfortable with the process. "Closer" is generally a negative term but in this case, as Closer, Tom Pauley, the financial person was great to deal with. He is knowledgeable but also personable and funny and that helps when you are going through the last steps and signing documents.I will continue to recommend Subaru and Folger to friends and relatives and look forward to purchasing my next vehicle from them.

ssarris

Mar 25, 2010

As I mentioned to Jim upon completion of this sale, I'm was thoroughly impressed on how painless this transaction was. Jim was very professional and did a great job throughout the process. I'm looking forward to my first Subaru as I've heard great things from them friends who own them. Folger is a great dealer to work with and I'll recommend them to friends, co-workers, and more. EXCELLENT JOB.

dtan123

Mar 24, 2010

My husband and I purchased our Subaru Legacy here and got exactly what we wanted. They even went as far as to locate a vehicle equipped the way we wanted and within two days we had our new vehicle. They gave us very good money for our trade and made a great deal on our new vehicle. Bob Matzke the sales person spent quality time going over every detail including making me familiar with our new vehicle and explained everything to our understanding. Everyone involved at this dealership made buying a new vehicle easy and stress free. So if your looking for people you can trust, look no further then the staff at Folger Subaru for they are truly committed to making you feel like you have a friend or even a family member in that business.

Tim54331

Mar 18, 2010

I took my Subaru in to be serviced as part of it's extended warranty which was issued for the fuel line. The serivce department did a great job, and even got me a rental car until my repairs were finished. The service department also kept me updated on how the repairs were going. I would definitely recommend Folger Subaru on South Blvd.

bill king

Mar 16, 2010

Mark was very professional and courteous. I was impressed with both the quality of the work that was performed and the timeliness of the repairs. I would recommend him and this shop to anyone. He made a stressful situation turn into a pleasant event, if thats at all even possible when your car has been wrecked.

jgensburger

Mar 13, 2010

We returned to Folger Subaru to purchase a 2010 Subaru Legacy. We had previously leased a 2009 Subaru Outback from them in May 2009. There are several other Subaru dealers in the area, but we have always felt comfortable with the group at Folger. They have treated us as part of their family and have always worked hard to earn our business. They are very willing to do what it takes to get you the car that you want. I would highly recommend the dealership.

charliej45

Mar 8, 2010

They were ready when I arrived for my appointment. Took my vehicle in immediately. Made sure if I needed a ride home or if I wanted to wait. Polite, but professional.Checked on by other personnel, but didn't take their names. Check out simple and fast.I would recommend and have to my neighbor who bought her Subaru a year after mine. She has already had her car serviced.

workmanroger

Feb 27, 2010

bill barber and tom pauley were very nice to me and more importantly they did not sound like your usual car salesman. they were down to earth and they meet my requirments that i had set before i even walked through the door. i will by my next truck from them and i would recomend anybody else to at least talk to them before they make a choice. price was fair. all my paperwork was done correctly the first time, it didn't take long at all to get through the paperwork. they answerwed any question i had and provided all information i requested on my new truck(carfax).

christy123

Feb 24, 2010

I would recommend Folger Subaru for service,I recently visited their service department and I was treated very well. I had major service that was done and they provided me with a free loaner and when I picked the car up my car it was cleaned and the price for the repair was exactly what I was told over the phone with no hidden charges.. Thank you Charles.

sawbones

Feb 20, 2010

Got the best price here over 5 other dealers in the region...Great to work with...all done over the phone and by email. Honest staff..no unexpected surprises. Kept me informed while waiting for the vehicle to arrive. We were in and out of the dealership in under 1 1/2 hours!