Used Cars for Sale at World Car Mazda in New Braunfels, TX

Dan Moore

Aug 29, 2021

Said they would service the car before we bought it. It was taking forever. Then get a call oh we are going to Auction it. WTH, I thought we where buying it. Apparently they did not want to fix it. Auctioning is cheaper plus they don't have to disclose what's wrong with it. Be careful when dealing with this dealership.

Jean Longone

Sep 23, 2021

As always, everyone is over the top helpful and courteous. Looking forward to the coming electric and hybrid Mazda. Hope to have one in my driveway.

Charles SliceofLIfe

Aug 22, 2021

nuts & bolts of repair, very good. unfortunately, overall customer service was disappointedly marred by the disrespectful mask policy for employees: employees were not wearing masks (for the protection of customers who want this safeguard)--the choice for the said customers is to put themselves at risk if they want to use this business. Either management does not understand the science that wearing a mask protects THE OTHER PERSON, NOT THE WEARER OF THE MASK, or management doesn t care.

Jeff Jones

Sep 22, 2021

AMAZEBALLS! They were wonderful. From customer service to detail of services requested. I'm going to spread the word! Thanks World Car!

John Hermann

Sep 23, 2021

I purchased a used VW Passat (12K+ miles) from World Car Mazda. There are some very good things about the sales experience. And, some areas that are in need of immediate improvement. The Good: 1. Brittany in Internet Sales. She was incredibly attentive, provided information for my test drive, a google map to find the location of the dealership, and even recommended similar cars by different car manufacturers that the dealership was selling. She was the gem of my car buying experience. 2. Patrick in sales is very nice and personable. No pressure on the sale of the vehicle. Nice guy. Where World Car Needs to Improve: 1. I agreed to purchase the car on Saturday. I was ready to do the paperwork, but the vehicle needed an inspection and a close examination by Service. I was promised the car on Monday. I ended up calling Patrick twice to pick up the vehicle. but no response. I even connected with Brittany, because she is definitely a bright spot at World Car. After reaching out a couple times on Monday, I was told the car would be ready on my arrival. The car needed a new battery and would be inspected. 2. The finance guy was nice. His name was Keith. He had toner issues with the printer, but overall he was fine. I used a 3rd party lender. 3. After I completed the sale, I was very late to pickup my kids, which I warned Patrick about. I had to drive from New Braunfels to San Antonio. As soon as I entered the highway, the light went on for low air pressure in the tires. I took it to Discount Tire the next day, and ALL fourtires were at 27 lbs PS1; recommended PSI was 36. It was obvious that the dealer did not check the tire pressure. 4. VW has a light that is on and said the car was in need of an inspection and an oil change, both were supposed to be completed prior to buying the car. Patrick in Sales said it was done, but Service did not fix the notifications. 5. I tried to reach Patrick for two full days. He did not return my calls. I was ghosted. Finally I reached Patrick on my 4th call and told him that with no other choice, I am writing a google review. I asked if he could get me the checklist of the inspection. He texted me a checklist for inspection, but nothing on the checklist was actually checked. Did World Car do the inspection? I have no idea. The tires were definitely not checked, and the need for a change of oil and inspection were not fixed in the vehicle lights. 6. Patrick promised me a full tank of gas at purchase. A 1/2 of tank was provided. Don't promise something that you will not deliver. Bad customer relations. 6. The Car was not detailed inside. It has black fingerprint smudges in it. There were some good aspects of my purchase. I am sure World Car could do better in the future. Please apply this review to future customers. And, keep your word, communicate clearly with the customer.