Debra Rosman

14 de sep. de 2020

I not only trust my dealer for excellent service I count on the expertise

Marcus Neinfeldt

16 de sep. de 2021

I was really unhappy with my recent service at Zimbrick Buick and GMC. I had scheduled time and coordinated via phone to have an estimate completed for some work while getting other standard oil and tire service. I have had similar estimates done while getting routine maintenance in the past and it usually did not extend my appointment time, but even if this did, the service manager assured me my car would be ready for my appointment. I was instead charged for an inspection, which I didn’t ask for, and which pushed my appointment time over, to where I missed another appointment that I had mentioned to the service manager. Not only did I remind the service manager with 25 minutes to spare that I would need to leave shortly, but when my car finally rolled around 30 minutes later, he proceeded to check in another guest, let me car get grabbed by the car wash person, pushing me over the appointment time, and delaying me even further. I had called ahead to let my next appointment know I would be late, but I had limited time to make the appointment. I found out at the checkout, while I was already late for an appointment, that I was charged for service I didn’t sign off on. “Service” that was not clarified upon check in, did not intend to incur, and don’t intend to follow up with considering the experience I had at the dealership/service center. I will be writing a few honest reviews, as well as properly reviewing your service via the survey. It will be far from “satisfactory”, let alone something like “exemplary”. I waited a few days after to avoid any review being expletive-ridden. I was originally excited to find a decent dealership in the Madison area, being new here and having less than great experience at the Bergstrom down the road. Now that I’ve had such an experience, I’ll probably be traveling outside of town just to get timely and decent service for my car and future GM vehicles. At this point I’d probably warn off anyone considering more than basic service, and make sure they know it would take more than an hour and a half for an oil change/tire rotate. Your shop seemed to be running well, so I’m not sure if there was just a level of miscommunication between the staff, or poor management of teams, but I would probably not trust the service manager I dealt with to get anything done in a timely, or appropriately priced manor. Not only was I overcharged for “work” I didn’t want done, I was then urged to quickly consider the time for parts to be ordered and service to be scheduled while already running late. The service I planned to receive was also not reviewed…then again, already late and ignored for another guest or two. Go elsewhere.

Ed Gaudet

15 de sep. de 2020

everything on time, as scheduled, promises kept, transportation taken care of. I could not be happier unless it was free.

Richard C. Seeger

10 de ago. de 2020

Working with Erin was a great experience that made the whole thing the best it could be. She made the whole experience an easy walk through. Would work with her anytime.

Cary Lentz

12 de ago. de 2021

The scheduling process was clear and easy to do quickly online. When I arrived, the check-in process was easy and the staff were very helpful with any questions. There was plenty of room at the dealership to work while I waited.