1st Nissan of Simi Valley reviews

Rhiannon

Nov 9, 2016

The staff was very friendly and helpful. I was able to get into a brand new car for a great deal!

Fernando

Nov 8, 2016

Paid attention to my wants and explained everything clearly. Finance was great. Only thing missing was a Spanish speaker on sales but everything was good.

William

Nov 8, 2016

Salespeople were very knowledgeable.test drove four cars on lot all questions were answered and explained and did not feel pressured to buy.

Karen

Nov 5, 2016

Friendly, good follow through and communication. They were accommodating to my needs. The car was ready before the time promised.

Jerome

Nov 4, 2016

Handle perfectly by Robert Martel. Needed to be shuttled and that went perfectly. A problem occurred with my car that was caused by them and was told no cost to me.

Richard

Nov 2, 2016

This is my second experience with "FIRST NISSAN" and both experiences were very positive. There was only one day left to take advantage of the Nissan Fall Maintenance Package (Expired after 10/31/16) and Bryan in Service squeezed my Nissan Pathfinder in for a 1345 appointment. The service was the standard excellent Nissan Service that we have always experienced with Nissan Service departments.

Abi

Nov 1, 2016

Punctiality, friendliness, speed and honoring warranty.Impressed by the service person professionalism, techical knowledge and courtesy. He knew what he was talking about. Got the feeling I was in good hands - instantly.

Ana

Nov 1, 2016

Last Saturday I came back in the same month for the 2 time to fix the break light. First time didn't go so well...Rafael was there and he took care of the problem that it was not only the light bulb, it was something else. He looked for the part and replaced in like 30 minutes it was fixed.Thanks to Rafael i driving my car knowing that everything is ok and I can drive safe.

HappyCustomer

Nov 1, 2016

Will never go to nother dealership for service and purchase.quality customer service. Servicec rep. Tried to satisfy and fullfil all my service needs. I am hooked to this dealership.

Evelyn

Oct 31, 2016

The customer representative was extremely courteous and helpful - very friendly. He explained what the car needed in terms I could understand. It was a pleasing experience.

Aletha

Oct 30, 2016

From start to finish the experience is warm, efficient and professional. The staff is outstanding in their consistency. My congratulations.

David

Oct 29, 2016

Routine oil change, clean comfortable lobby, reasonable wait time, and price. Did not push additional services. I will come back.

Jorjann

Oct 28, 2016

Friendly, fair, fast and professional. The job is done right the first time, at a competitive price. I am fully informed of alternatives and the costs before work starts.

Norberto

Oct 28, 2016

Very friendly, took time to listen to what I wanted, not pushy, and very professional, did not wait to long for service.

Peter

Oct 27, 2016

Chris was great. The technician located the noise I complained about. I didn't believe them when they said it was the hood. I swore it was the suspension. Chris rode with me for a test drive and he confirmed that it was the hood. They lubed it and the noise went away. Great service.

Heidi

Oct 23, 2016

Chris was very professional and got us in and out in a timely manner. He was very friendly when checking us in and took us early. In a short period of time, he called with the update on my car and recommendations for future maintnenance. It was a very smooth service visit.

Michel

Oct 20, 2016

Willy and Billy were amazing. Willy was knowledgble, friendly, trustworthy and honest. Billy was fun to talk to, appeared honest and straightforward.

Corina

Oct 18, 2016

I always have a good experience when I bring my car in for services. They are always helpful and knowledgeable

Maria

Oct 17, 2016

The Best Customer Service in a car dealership! Zach & Mitch are the best! They are not pushy, they are friendly and down to earth. It was a stress free experience in purchasing our new vehicle. Excellent Customer Service to Zach, Mitch and Brian!

Julie

Oct 16, 2016

Everything done on time as promised, and they washed my car! Totally appreciated that! Will definitely take my car here.

Henry

Oct 15, 2016

Courteous and prompt service for an Express Oil Change - greeted on arrival and speedy "paperwork" (all done on a touchpad) and follow-up to its readiness in promised time - including a nice car wash!

Anton

Oct 12, 2016

Mr. Sonny Brown was very helpful and courteous, as was Mr. Mitch Mitchell. Purchase and lease options were fully explained.

Emilie

Oct 12, 2016

Quick and easy appointment making made the drop off simple. The very nice employees were organized so I didn't have to wait long at the counter. Thanks, Bryan!

Jose

Oct 11, 2016

Employees were all very nice and so helpful. All was done in a timely manner. Love it! Love it! Love it!

Lauren

Oct 11, 2016

Danny was an excellent salesman. He made me feel comfortable and well taken care of. The managers Kim and Billy and Henry in finance were wonderful as well. I didn't feel like I was in a high pressure situation, which as woman buying a car alone is very important. They really took the time to listen to what I wanted and made a deal that worked for me and my finances. I'm thrilled with my new car.

Jennifer

Oct 10, 2016

The entire process to purchase was rather fast. From test drive to driving off the lot it was only a few hours

Christina

Oct 9, 2016

I called on Friday for an oil change and recall on my car and to my surprise they got me an appointment the next morning 9:45am. When I dropped off the car they said they needed 4 hours. I told them my son had a baseball game at 3 and they said, "No problem. " My car was done by noon and washed! Even our shuttle was a nice van, we'll maintained, with an excellent driver. What's to improve?

Richard

Oct 9, 2016

The employees were all friendly. The waiting area was clean and comfortable, with free coffee and cookies. The bathroom was very clean.

Erik

Oct 8, 2016

Great customer service with no pressure from the sales staff. Daniel made sure we got what we wanted and he understood exactly what we needed.

Michelle

Oct 7, 2016

Robert is always pleasant and professional. I like the convenience of the shuttle and how quick they are with general maintenance

Latshall

Oct 6, 2016

The staff greeted me with a very inviting smile and great attitudesMy overall service experience was amazingThanks for the great service

Shaun

Oct 6, 2016

So kind over the phone. Had our car ready faster than we expected. Called us to let us know our car was ready. I always spoke to a person, each time I called or someone called me. Great customer service.

Ana

Oct 5, 2016

Mr Martinez is always very friendly, professional and honest telling me what my car needs. The time frame is very precise.

Arun

Oct 5, 2016

Rafael was right there helped me with my service to murano. He addressed all of my concerns. Understood my time constraint and got me out in and out as early as he could.Very kind, friendly and absolute gentleman.

Lloyd

Oct 5, 2016

I was met immediately outside by a service rep (didn't get a name) to record the VIN and mileage and referred me to Rafael. Rafael was was pleasant, knowledgeable and courteous, and explained what would be done to my Frontier for its first service. Really treated like family,

Labib

Oct 4, 2016

salesman very nice , explained clearly all details of car and payments . Also not pushy and good listener. Hospitable too.

Jose

Sep 30, 2016

Everyone was nice and treated us good. The process was nice and easy and they helped us get the car that we wanted.

Julie

Sep 29, 2016

Service representative Robert Martel always does an excellent job, he is helpful, pleasant and treats you like a personal friend. Is always extremely knowledgeable about my car and makes excellent suggestions. Feel like he has my best interests at heart and wants my maximum satisfaction. Cashier is personable and pleasant.

Darlene

Sep 28, 2016

Robert was awesome. Very attentive, explained what was going on and went out of his way to make sure all my repairs got done in the same visit so I didn't have to come back!

Judith

Sep 28, 2016

Fast, Clean, Friendly, Courteous and down to earth service. They happily greet you and treat you more like a family.I like how they continuously check on you to let you know the status of your car.

Stephen

Sep 28, 2016

Service was Excellent. Employees were great. All the work done on my Nissan Altima was done on time. Overall had a great experience.

Wayne

Sep 28, 2016

Was treated with respect, not judgmental of past hardships leading to lack of high credit rating. I really didn't expect that they'd find a lender, let alone a great loan rate. Staff was confident and very helpful helping me find right balance of the best car and the right price range, I was completely unsure when I arrived of how much I could afford, how much to put down, what kind of car to get - but staff guided me and the whole experience was relaxed, not stressful. So exciting (and unexpected) to get a great car to drive home.

Dari

Sep 27, 2016

Good customer service by Brian (service rep) who went out of his way by being patient in explaining what my car needs and by Jose( technician) who was kind enough to do complimentary washing of the car.

Jose

Sep 26, 2016

Juan did such a great job - all our leasing expectations were fulfilled, I would defenitivily recommend approaching this team if you're thinking on leasing/but in your new car!

Michael

Sep 26, 2016

Knowledgeable sales person everybody was very easy to deal with a great experience. What a sales person made sure that I understood everything worked before I left and make sure the full tank of gas

Rolan

Sep 23, 2016

Friendly service techs who are quick and efficient. Can't complain about the complimentary cookies and coffee either. Overall, a very pleasant experience.

Michael

Sep 22, 2016

Service staff Fast, pleasant no pressure or complications. Quickly greeted, treated like my problem would be handled without complicationCar returned fixed rapidly and efficiently

Ed

Sep 21, 2016

Chis was friendly and knowledgeable. He pointed out the engine mount that will eventually need replacing but noted that it was not urgent. I will be back to have that fixed in October. Chris said that my vehicle will be ready between 2 and 3 hours. Sure enough, he called me 2 hours and 30 minutes later.

Patrick

Sep 21, 2016

The professional courtesy when dealing with customers. I was always treated very well and was informed of all necessary info pertaining to my vehicle.

Martha

Sep 20, 2016

I loved the interaction I had with Chris Bonilla from the beginning to end excellent service he said my car would be done and it was done.

Sally

Sep 20, 2016

Nice waiting area. Pleasant people helped me. Why do I need so many words? It wastes my time and yours! There this is twenty,

Angela

Sep 19, 2016

Everything was ready for me when I arrived (after reviewing everything over the phone). Kim Ewing kept all of his promises. He was very professional and friendly, and I am a happy camper.

Matthew

Sep 19, 2016

Very friendly and non pushy sales crew (especially from Zach). We have enjoyed both experiences leasing our cars from First Nissan and would recommend it to any of our friends and family!

Carlos

Sep 18, 2016

from Start to finish, Excellent service! very accommodating while we waited. My Truck was dialed in and everyone was very friendly.

Ed

Sep 18, 2016

Total professionalism, speedy, given notice to approve everything, very reasonable pricing. Robert Martel is outstanding. He explains everything, and total gentleman.

Pam

Sep 18, 2016

The sales people were friendly ame helpful. They explained and worked with me completely. I would recommend go to Simi Valley Nissan first when looking to purchase a new car.

Susan

Sep 18, 2016

This dealership has an outstanding staff who are very caring and knowledgeable about cars and finance. They really worked with me to get an awesome deal that respected by budget, and gave me really good quality vehicle. I will come here again!

Patrice

Sep 16, 2016

I got excellent service when I came in to get my car serviced. Everyone was very nice, and helpful. Thank you for all your help.

Stephen

Sep 16, 2016

Every bit of the service visit was up to expectations, I could not have asked for better care and service.

Nelson

Sep 15, 2016

It was a very clean place as usual. I dont like that they charge for cofee but whateves. Rafael was very cordial as usual, whenever i am there i ask for him! He is very flexible with scheduling my appointment. I felt that fixing my car was his prioirty. I been to there places were people are rushing me out because im last minute... but i am glad the staff at nissan, Rafael is always there for me.

Orson

Sep 15, 2016

Really like the manager coming out to the car.. when we arrived. We were called back with status. Dealership is great.will try and buy our next car from them

Theresa

Sep 15, 2016

Very easy to work with. Quick service, very friendly. I would recommend them to my friends and family in the future.

Kennedy

Sep 14, 2016

I liked that even though they were busy, my car was taken right away and was done in a little over an hour because I made an appointment.

Paul

Sep 14, 2016

The service gentleman who assisted me gave world class service. The Nissan team was very professional and I must say they are fast, they had me out of there in less than an hour.

Ramiro

Sep 13, 2016

The deal we made was exelent and the seller Juan helped us a lot with the proces ofertas buying the car.

Tammy

Sep 12, 2016

I scheduled an oil change and recall fix for two recalls, I drive in from half hour away as I move from Simi Valley. I didnt want to wake any friends to help me out for a couple of hours. So knowing I was going to sit there for 2 hrs. they moved my car up and got me out as soon as they could. I spent from 7:30 to 10:30, wasnt so bad, so thank you.

Ken

Sep 10, 2016

Fast friendly knowledgeable staff. My cars maintenance is in good hands and I trust the service to keep my car running it's best. My thanks to Chris for getting me out faster than estimated

Kathlyn

Sep 8, 2016

Brought my car in for appointment. Your Representative was there as soon as a got out of my car. He explained what my service would be and the cost. I waited for the time estimated and was on my way in a clean car.

Anna

Sep 6, 2016

I really appreciated how much they were willing to accommodate my needs. Zach was an amazing salesman and was able to find a car to fit all our needs and budget.

Carl

Sep 5, 2016

About what I expected. I gave Zach my preferences and he got as close to the mark as he could.

Mark

Sep 5, 2016

The personal attention we received from Darrell Colletto owner of First Nissan of Similar Valley and Dinesh De Silva Sales Consultant was the BEST car buying experience we've ever had! If best value, honesty, and professionalism with a personal touch are important to you then THIS is the best place to look for your next car! Everyone here is so friendly and knowledgeable! Thank you for an awesome experience and I LOVE my new Maxima!

Laura

Sep 5, 2016

The personal attention we received from Darrell Colletto owner of First Nissan of Similar Valley and Dinesh De Silva Sales Consultant was the BEST car buying experience we've ever had! If best value, honesty, and professionalism with a personal touch are important to you then THIS is the best place to look for your next car! Everyone here is so friendly and knowledgeable! Thank you for an awesome experience and I LOVE my new Maxima!

Joyce

Sep 4, 2016

Nice people, Juan, Robert and Brian are first class guys.The vehicle was delivered in pristine condition and was spotless and clean

Raul

Sep 4, 2016

From the moment we stepped on the lot, Juan Herrera went above and beyond to help us find exactly what we were looking for. We visited the dealership not one, or two BUT 3 times to speak with Juan and the team about purchasing our vehicle. When the lot didn't have the model or color combination we were looking for, Juan and his team came up with options for possible solutions. We negotiated into well after closing and although Juan had been there for over 12 hours, he kept his sense of humor and a great attitude. We would not hesitate to work with Juan again. We have purchased many cars and this experience by far topped them all.

Dan

Sep 3, 2016

Professional customer service. Took care of all necessary issues with the repair of vehicle. Work was carried out at no cost due to vehicle still under the warranty period.

Samuel

Sep 3, 2016

We worked with Steven Owens and he was great. No pressure, honest, professional and friendly. Everyone else who helped us along the way was great too!

Lucy

Sep 1, 2016

The customer service and service quality was excellent. The facility is kept in top shape. Services were completed in a timely manner. Love coming to Nissan to get my car serviced, I wouldn't go anywhere else.

Rolen

Aug 31, 2016

great service which was friendly. Very helpful and good tips on things to do, to ensure longer lasting car use.

Stephen

Aug 31, 2016

Friendly and attentive service that welcomed me and took time to explain the process and perceived issues. The follow on my cars needs was quick and the turn around time commendable.

Judith

Aug 30, 2016

We always have a great service experience - and in particular, the service that we get from Robert is one of the main reasons that we have our daughter come all the way from San Luis Obispo to have her Nissan Murano serviced. He takes great care of her car and always takes the time to ask how we are doing and to explain what is needed.

Melissa

Aug 29, 2016

Helpful, professional people. Local shuttle service is great. They also keep track of past services and repairs. Blah blah twenty words minimum.

Andrea

Aug 25, 2016

I came in because I heard a rattling underneath my car. They had the part in stock and I were able to fix everything in less than 3 hours.

Desiree

Aug 25, 2016

Chris was great and provided outstanding customer service! My car was in good hands. My car was done in a timely manner.

Doris

Aug 24, 2016

Chris was very helpful. Car was ready when promised, and he made sure one of the issues was taken care of by coming with me to my car. Greatly appreciated!

Ilda

Aug 22, 2016

Everything, great sales man and feel at home. Always very happy leaving there with a great deal. Everyone is so helpful and happy people. Very friendly and love my purchase. Thank you 1st Nissan your the best.

Lynnette

Aug 22, 2016

Robert Martel is my service manager and he consistently provides the very best customer service, making me feel valued as a customer. It's why I serviced my 2002 Maxima at 1st Nissan for 14 years and bought my 2015 Altima there in January.

Richard

Aug 22, 2016

My information was easily available and I was able to change the visit to cover the additional service needed without needing to reschedule my appointment.

Valerie

Aug 22, 2016

Robert was able to fit me in on short notice and on busy day. Future needed repairs detailed with time frames. Car done by time promised.

Pam

Aug 21, 2016

Easy scheduling, friendly and professional service personnel. Efficient Porter staff. First Nissan of Simi Valley Service makes keeping my car safe and eady for the road is easy!

Edward

Aug 20, 2016

Easy to set an appointment and didn't have to wait to be attended to when I arrived. I didn't feel pressured to buy or address items that my vehicle require attention, but had honesty as to a fine line of when to address. Other Nissan dealerships with concerns would pressure to address items immediatly.

Caitlin

Aug 19, 2016

Rafael was really great and helpful. Quick turn around time to fix my car. The experience was really great and I would recommend my friends and family to go there.

Karen

Aug 19, 2016

Faster than expected. Always make me feel like family. Past buying experiences all were excellent. Facilities are neat and clean. Don't know what more I can say.

Nestor

Aug 19, 2016

I was very pleased with the help I got with Robert Martel. He's excellent, and his kindness and friendly demeanor is highly appreciated.

Arthur

Aug 18, 2016

Rafael was pleasant and courteous and the service was performed if a short time.The customer waiting areas were too cold.

Rene

Aug 18, 2016

Called for an appointment and they were right on time to take care of me. This happens on a regular basis. Car has never been to another facility.

Angelo

Aug 17, 2016

The service advisor (Christopher Bonilla 1857) was professional and helped me determine what actually needed to be serviced at 150,000 miles. He inspected the car and noticed tire damage since the car is mostly sitting in the sun. He provided multiple estimates on tire selections and stuck by his quotes. I need to know how much any parts and services are going to cost ahead of time because I only use cash. I refuse to use anything with the chip including credit cards and debit cards. I called back for a follow up appointment on Saturday to get the new tires. I also want to thank the service center for driving me back home, I had so many chores to do that day that you can't believe how much this helps. My family drove me back only because I don't want to abuse this complimentary service but for the times I need to use it I want to thank you for having this.

Arturo

Aug 17, 2016

i like the system at first nissan becouse thre is no pressure from a sales person and the way they explain and answer all my questions.

James

Aug 17, 2016

Bryan was helpful and very attentive. He explained my options and didn't push to have extra work done at this time.Car wash was pleasant extra.

Golfergal1204

Aug 17, 2016

Robert Martel, Service Advisor, has been my advisor for over 15 years. . He is extremely knowledgable and courteous. He has always treated me like a VIP I'm not just a number to him. This behavior trickles down from the top He starts with the owner. Robert oversees every service performed. I only trust 1st Nissan to work on my vehicles. Three years ago I moved to Port Hueneme. The Oxnard Nissan dealership is very close to me, however, I drive 35 miles to 1st Nissan. Why? I only trust 1st Nissan to work on my vehicles. I have always been 100% satisfied with all services received. I love Robert Martel and 1st Nissan in Simi Valley, Ca.

Jose

Aug 16, 2016

That the persons that helped me were patient, and I got a very good deal. I will recommend First Nissan to friends and family

Justine

Aug 16, 2016

My experience was awesome as always. Everyone is always friendly, courteous and prompt in getting the job done. Simi Valley Nissan Rocks!

Tyler

Aug 16, 2016

Fast efficient service. My truck was ready when promised. The service adviser needs to follow through with what is asked.

Linda

Aug 15, 2016

There was no pressure and was stress free when speaking with the salesmen. They were very friendly and helpful with the process

Ernest

Aug 14, 2016

Nice customer service it was a fast and reliable salesman was very knowledgeable answer all questions that had I would recommend to family and friends.

Heidi

Aug 13, 2016

Brian was informative and courtesy. He was able to get repairs done in a timely manner. Car came back clean

Robert

Aug 13, 2016

Service Personnel are always efficient and courteous Onlywish the shuttle service was more available as I saw itrepeatedly driving in and out with no passengers

John

Aug 12, 2016

quick and easy oil change service in under one Hour ! , Great coupons sent to home for services at great price.

Lance

Aug 10, 2016

Detailed and explained everything so I knew exactly what the issues are/were before making any decisions. I've been a repeat customer for a while now.

Nancy

Aug 10, 2016

Quick and easy but way too expensive. No discounts offered though they were available. Service adviser was friendly and efficient.

Jack

Aug 8, 2016

1st Nissan worked very hard to earn my business and trust. They gave me a really great deal that was impossible to refuse.

Steven

Aug 7, 2016

Reasonably priced service. Friendly staff and clean facilities. They take the time to review the services performed and future services that may be needed.

Kenny

Aug 6, 2016

Zach and Mitch made this purchase extremely easy and we're very thoughtfull of our time. They provided us with a lot details and made the experience pleasureable.

Steve

Aug 6, 2016

This is the third recall I've needed to take my Ultima in for, I also had my oil change the same time it would've been nice of Nissan would've picked up that Bill considering that I've been inconvenienced three times on these recalls.

Cheryl

Aug 5, 2016

The service people seemed to have my best interest in mind. I feel like family at First Nissan Simi Valley.

Lillian Kuan

Aug 5, 2016

I went in without appointment, yet I just parked my car Chris already beside me with his big smile. I just waited for 30 mins during drinking green tea and enjoying cookies. When it's done, Chris was very knowledgable and patient to tell me about my car's condition. The greatest part was you got a washed and shinny car back.

Mariam

Aug 4, 2016

they were helpful & tried to give us the best offer they can ...Dinesh also showed us all the specs & how to use everything in the car & was so friendlyMish the sales manager did the best he can to give us the best rate

Kelly

Aug 2, 2016

The whole team was a joy to work with. We came in not thinking we would purchase a car that day, but they had what I wanted and work us a great deal.

Sherie

Aug 2, 2016

The Customer Service was great- everyone we met was so accommodating. The Sales Man was good in showing us what we desired without pressure and the staff worked with us. Would definitely recommend. Have bought the last 4 vehicles at this location and never have a problem- I will be going back in another 5 years.

Robert

Aug 1, 2016

Service personnel were exceptional. Handled everything in a timely and efficient manner. I was very happy with all aspects of my service experience.

Tami

Jul 31, 2016

Everyone was so good to us. We got the vehicle we wanted at a great price. I would recommend First Nissan to everyone.

Jennifer

Jul 30, 2016

It was everything car shopping should be--low stress, low pressure, and easy. I called about 30 minutes before coming in and spoke with Juan Herrera. I told him what vehicle I was interested in, and when I arrived, he showed me exactly what I was looking for. Juan was incredibly friendly and helpful throughout the process, as were Billy, Bobby, and Brian B. (Brian made the financing paperwork a breeze). I already gave Juan's card to my neighbor and recommend him without reservation. (Thanks, guys!)

Richard

Jul 30, 2016

Professional sales staff, cared about your needs, and in finding the right car for your needs. They make you feel comfortable throughout the "car buying process."

Shane

Jul 30, 2016

No pressure salesman, who was very knowledgeable about the vehicles I was considering. Great finance guys made the transaction take less than an hour!

John

Jul 29, 2016

Robert Martel. Robert takes the time to make your feel like an important customer. He is personable and and knows his stuff. He is the primary reason that I chose First Nissan for service and for coming back.

Mark

Jul 28, 2016

I found everyone at the dealership to be extremely knowledgeable about the auto business a genuinely friendly and courteous. Highly recommend.

Big Car Researcher M77

Jul 28, 2016

It's not often you find professionalism and genuine courtesy in a business setting. I highly recommend the dealership to customers who have avoided buying a car because they feel that they have been taken advantage of in their past car dealings.

Aita

Jul 26, 2016

I don't need to wait for a long time to get my car to be taken care and theyou have a nice waiting room . Like it.

Dana

Jul 26, 2016

I'd only been in once before & Chris remembered me from weeks ago. I was impressed! He made me feel comfortable, important, & appreciated in a very effortless way. Besides being helpful & professional, he is just plain nice. Top notch customer service from Chris! & the cashier lady too...I forget her name right now but she's awesome. I'll be back & I will highly recommend you.

Jane

Jul 26, 2016

Friendly service; if I had to wait, I was notified that it would be a few minutes so I was not left hanging - thank you!

Sayeed

Jul 26, 2016

Best sales team, with my bad credit they sold me a excellent vehicle. Manager in charge Mitch was wonderful and also thanks to finance Dept Brian and deal maker Dinesh De Silve

Tom

Jul 25, 2016

Very good , good team. to Chris Bonilla always seems knowledgeable and treats you right , and very professional and if you don't need something he's not trying to sale it to you. Always shows you the breakdown of what they did , & what is recommended.Thank you

Agnes

Jul 23, 2016

well organized, professional behavior, on time, clean facility, worth drive from San Fernando Valley. Definitely will return when 2013 Nissan Altima requires service.

Cindy

Jul 23, 2016

Salesman was knowledgeable and very helpful and likable. He made the whole experience easy. He was a very enthusiastic fail was knowledgeable and very helpful and likable. He made the whole experience easy. He was a very enthusiastic salesman.

Cornelia

Jul 21, 2016

Rafael provided excellent customer service; the airbag recall issue was taken care of at no charge with no hassles. Thank you!

Sean

Jul 21, 2016

Quick and easy. Done with the deal in about a hour. I am very happy and most of all. I got a great car.

Robert

Jul 20, 2016

I know the service writers and they are always congenial and helpful. Very knowledgeable and follow up on any problems.

Carlos

Jul 19, 2016

The hospitality really friendly people and they really try to hook you up with a good deal clean facilities the service was great

Kelsea

Jul 19, 2016

Easy process, staff was friendly and facility was clean! Made the process very easy. Thank you very much for your help.

Kenneth

Jul 18, 2016

The buying process was made in a timely fashion and with the expertise of the sales team I ended up with the perfect car for me.

Lucinda

Jul 18, 2016

Everyone was very attentive but not pushy. It was my first time buying a car so that was very important.

Madeline

Jul 18, 2016

Everything ! From the moment I got there i was welcomed and helped with the best advice, service, and everyone was so nice and helpful that I drove out with a new car.

Jennifer

Jul 17, 2016

ROBERT VERY COURTEOUS. AL ALWAYS HE IS FAST IN GETTING CUSTOMER CHECKED IN FOR A SERVICE VISIT. I AM ALWAYS GLAD TO SEE HIS SMILING FACE WHEN HE ASSIST ME.

Leland

Jul 17, 2016

Your sales staff was not pushy, but still was very informative and professional. They made sure that I was comfortable (it was very hot out) during my stay).

Lesley

Jul 17, 2016

Awesome! Everyone is super nice and helpful and offer assistance! Highly recommended, will be back! Thank you Everyone! Car returned shiny and clean! Awesome!

Sandip

Jul 17, 2016

Great care of customers driving dreams. Dedicated team always ready to help suggest and co-operate. Recommended for full filling driving needs

Lynn

Jul 16, 2016

Everyone is polite, knowledgeable and concerned about getting your service completed in a timely matter. The cost of repairs seem to be in line with the service performed.

Troy

Jul 15, 2016

The sales team was straight up and honest. I really appreciated it. I didn't feel like I was dealing with a cheesy salesman who only wanted my money.

Eric

Jul 14, 2016

The service people were courteous and honest. I needed to have my car back by 9:30 am and they worked hard to stay on schedule. I liked the car wash.

Petrus

Jul 13, 2016

Bill and staff: Mitch, Danny, and Brian were all great to work with and provided a positive overall buying experience.

William

Jul 13, 2016

The work was done correctly and on time. The staff was professional and very helpful. And more words. And still more words.

Carolyn

Jul 12, 2016

I dropped my car off and Bob took very good care of me. The shuttle was right there to take me to my next stop.

Cheryl

Jul 12, 2016

Fast, efficient, friendly service. I was helped as soon as I got there. I did would definitely recommend to a friend.

Alan

Jul 10, 2016

The service was good, but when it came down to washing the car, they were not as detailed as I would have liked...

Antonio

Jul 10, 2016

The staff is very Friendly, professional and efficient. Very happy with the service and experience as a whole. Definately recommend it.

Jennifer

Jul 9, 2016

Everyone was extremely friendly and there was no hard sell. Very knowledgeable and patient as we asked a lot of questions

Regina

Jul 7, 2016

Sharon welcomed me with genuine hospitality made me feel comfortable, she didnt rush me into signing the contract but explained how the deal I was getting was the best for someone in my situation. In the end she accepted my apology for the way I communicated with her Via e-mail and that showed me there's people out there that can relate...-good vibes Sharon good vibes.

Rodolfo

Jul 6, 2016

He went up and beyond to help me with my car, and gave me the best services deal . he did everything he could to help my car get fixed

Yury

Jul 5, 2016

Sales staff was friendly and did an excellent job understanding our needs and finding the right car. Only issue I had with the process is the addition of the security glass etching to the cost. It's a feature that I didn't want. Manager did work with me to remove it. Would have given 5 stars for the buying process if I didn't have to deal with that issue.

Craig

Jul 3, 2016

Billy Lennox was very professional and helpful with making the deal.Juan Herrera was helpful in assisting us to select a vehicle from our initial 4 choices.Brian Bernier was easy to work with and efficient.

Rich

Jul 3, 2016

1st Nissan is always excellent in every way. etc. etc. etc. etc. etc. etc. etc. etc, etc. etc. etc. etc. (hopefully that was 20 words)

Graham

Jul 2, 2016

Bobby and Daniel were amazing. They got us the price we wanted and the service we expected. We we be back for our next nissan

Michael

Jul 1, 2016

Sharon Lorkowski guided me through the sales process. She is a valuable asset and did a great job. She was very busy and had to endure some rude customers. But she kept her cool and helped me understand my contract. I thoroughly enjoyed dealing with her.

Michael

Jul 1, 2016

Sharon Lorkowski at First Nissan Simi Valley, California, guided me through the sales process. She is a valuable asset and did a great job. She was very busy and had to endure some rude customers. But she kept her cool and helped me understand my contract. I thoroughly enjoyed dealing with her.

Lawrence

Jun 30, 2016

MY service Manager Robert Martel is super. He is very friendly, and keeps me up to date and what service I need to keep my car in tip top shape. All of the Service people are always very pleasant and helpful.

Lisa

Jun 30, 2016

Service Department is professional and kind but Rafael always makes us feel welcome. We will continue to choose First Nissan for repairs and Auto service.

Gregory

Jun 28, 2016

One quick phone call and a 15min stop to talk to Kim regarding turning my leased Nissan in a few months early. Called me back with some financing options on the car I was interested in, I said yes, came back a couple of hours later, car ready as promised, all paperwork ready, out in 1/2 hour.Absolutely!!!!! the best car buying experience I have ever had, and I have leased and purchased many cars from 1st Nissan before. Thank you Kim, Danesh and Brian in finance for super service. Thanks again, Greg Smith.

Ryan

Jun 26, 2016

Zack really took the time to show us what we wanted in our budget. We looked at all the used and regular cars. He seemed to care about us and showed a lot of care.

Henry

Jun 25, 2016

Stress free, courteous service. Extra calls were made to us to keep us updated in a pleasant & friendly style.

Jeanette

Jun 25, 2016

The service department is very conscious of my time and gets me right in at my appointment time so that I can get to work.

James

Jun 24, 2016

I've had my 2011 Juke serviced at 1st Nissan, since new and have always been satisfied. The service department has been both courteous and professional and delivered on time.

Juke lover

Jun 24, 2016

I've serviced my 2011 Nissan juke, since new and have always been satisfied. The service department has been both courteous and professional in the handling and delivery of my car in a timely manner.

Amanda

Jun 22, 2016

I have always dealt with Robert, who i know and love and at first was a little bummed i was dealing with someone new. But once i met Rafael, i quickly became quite impressed with him. He was not only very helpful, but was thorough with his inspection, findings, and explanations to me. When i had questions, he answered every one. I was very appreciative to him that day. It was a pleasure to meet him. I look forward to dealing with him in the future. :)

Michael

Jun 17, 2016

My dealer was one of the best sales person I've ever met and I met many. Tks to her and simi valley Nissan. Mic'16

Jana

Jun 12, 2016

From the minute I was greeted to the second I drove off in the new car, everyone was friendly, thoughtful, thorough in explanations, and professional.

Richard

Jun 9, 2016

I didn't feel like just another customer. I felt very comfortable with where I was, what was happening, and at no point was I lost on the transaction.

Alfred

Jun 1, 2016

The dealer took time to talk me through each model I was interested in. Allowed me to test drive and answered the questions I had. I didn't feel rushed into making a quick decision.

William

May 31, 2016

If you had more salesman like Noah, then everyone would be a happier customer. He is the one who made the experience much easier than who I was dealing with in the beginning of trying to buy a vehicle.

James

May 25, 2016

Everyone was pleasant .. fast .. courteous .. could not askfor it to be a better experience. It was better than I couldhave expected.

Paul

May 25, 2016

Very friendly, always kept in contact with us until we were prepared to make a purchase. Zach especially was very professional and always made sure we were in the loop.

Betty

May 22, 2016

I liked the way all employees took care of me,starting with service adviser and all the team in Service department.Thanks a lot

Ryan

May 21, 2016

I truly was Blown away by how quickly I was greeted by all staff getting me where needed to be! As well as how professional Ms. Lorkowski was lets talk about over qualified she is awesome at what she does and it's amazing how quick efficiently she gets it done!

Ryan

May 19, 2016

Everyone was extremely friendly and the offered free snacks whIle I waited. They also took a while on my service and offered it free since it took a while. Also theyou offered a free car wash.

Rita

May 18, 2016

Robert in maintenance is so friendly and honest. ALL the employees I've dealt with over the years are so thorough, kind, honest and cheerful.

Teretonia

May 17, 2016

Service adviser tells you what needs to be done for your car. Wait time is excellent, an hour wait was an hour wait!

bijoy1

May 16, 2016

Just 2 weeks ago I baught a 2002 Honda Civic lx from Simi Valley 1st Nissan. After wasting lot of time the manager didn't gave any discount but instead of that he gave me 2 services free, thanks for that.After I started driving I was getting some cranking sound from rear side of the car so I decided to go for a service to 1st Honda but when they found out that I baught the car from 1st Nissan they told me to go there. I told them that because of my car is Honda that's why I bring here, he said that they can check it but It will take at least 4-5 hours to give me the estimate of the problem because lot of people are waiting before me. Somehow it make sense to me, so I decided to come back another day.So this time I decided to go to 1 st Nissan and I make an appointment with them at 8.30 am today.When this guy saw its Honda car right way he said that you should go to Honda service not here.i explain him all about buying from them and went to Honda incident and also told him that I got 2 free services from them. The guy told me that OK he can do it but it will take longer than usual because he has to bring the parts from Honda ,it make sense to me so I told him to proceed. By the same time my salesman mr.Dinesh was passing by from whom I baught the car. Upon see me there he asked me what happen and I explain him the problem ,he said the guy yes he told me to bring the car here not to Honda and mr.Dinesh told me that you don't need the regular service because they did recently so I explain him about the crank sound. After hearing the conversation then the person who was taking care my car said the diagonesis will charge me $120.00. It seems to me that he don't want to service my car and find something to get rid of it. I really don't want to put the persons name here,but you can found out for sure from mr.Dinesh your salesperson. Anyway I decided to return from there without servicing my car.I don't know whose fault is this but you if you guys really care about customer service please fix it asap or I will think that it's my fault to go to you guys. This incident is really upset me a lot and if you guys are not doing anything about it,I am not going there any more even I have 2 free services.

Dhoover

May 16, 2016

This review is about 1st Nissan service department! Over four years ago I moved to Simi Valley, and have been bringing my Nissan vehicle to 1st Nissan Simi Valley service department every 5,000 to 6,000 miles for routine maintenance, there was one recall issue, and also had a front window washer unit replaced. 1st Nissan became my go-to place for service. BUT NEVER AGAIN WILL I USE THEM. Here is why: Something changed with this service department over the past 6 months. They now seem to operate on a corrupt line of practice as you hear so often of so many other automotive service shops. They make claims of bogus problems that simply do not exist. I am sure they make a lot of up-sells $$$ on people that are naive or simply do not know enough about cars and who fall prey to these tactics, but I have worked on all my cars most of my life from changing my own brakes, plugs and fluids to replacing timing belts to replacing entire engines. 6 Months ago I brought my vehicle in for routine maintenance, oil change, tire rotation and even asked them to change out all my air filters. The price was reasonable and I approved the work. When I came to pick up the vehicle the service agent told me there were two serious issues that needed immediate attention or could create a dangerous situation if left unrepaired. He told me that one of my engine motor mounts was broken, and that my timing belt was making noise and that both needed to be replaced (Total cost for both in excess of $1900). Many customers would probably trust the agent and likely pay for the Needed repairs and not think twice. I said I would have to think about it before I approved the work (Believe me, if I discovered the vehicle needed those repairs I would have done so). Of course I examined both and found nothing wrong, I even took my vehicle to a friend who is a mechanic and he confirmed that there was absolutely nothing wrong with either. Today 05/16/16 I again took my vehicle in for oil change, tire rotations, and also asked them to clean up the battery which had a little corrosion on the terminals, and (Also asked them to determine why my window washer reservoir was not holding fluid). The agent gave me a quote for all but the fluid reservoir, and I approved. When he called me, he said during their multi-point inspection they determined that my brake lines had Dirty fluid and that this would cause adverse pressure on the brake systems and cause faster wear on my pads and that they could replace my brake fluid for only $121. (Sounds very technical and expertise, right? What a line of BS! When I told my friend the mechanic he almost choked with laughter, and said how does an encased hydraulic system get dirty fluid), The service agent also said that while working on my battery that they noticed the voltage was a little low and that they had another battery in stock and could easily replace it same day" (My battery is just over 1 year old, and works perfectly as the gauge on my console supports). Of course when I picked up my vehicle I asked the tech why during their multi-point inspection didnt they notice a broken engine mount or timing belt today like they told me they found 6 months ago when I was last in for service? (I DO WANT TO MENTION THAT MY VEHICLE IS A 2008 WITH ONLY 67,000 MILES) I am explaining each claim with great detail because I want you the reader of this review to be prepared if you hear the same lines from them, maybe it will prevent others from paying for something that they truly do not need, like so many of people do. Please notice I didnt mention any of the service personnels names. This is because I do not believe this is the fault of any one employee, but more likely the practice that plagues the entire operations of this business.

Karen

May 13, 2016

Excellent service. Wonderful staff. Thank you Robert for your hard work and the dedication to your job and for being so very helpful to me over the years.

Vincent

May 10, 2016

The person who helped me ( Sharon) was great. She answered all my questions. Went over all the paperwork. And actually made the experience fun.

James

May 5, 2016

1st Nissan immediately responded to my situation involving a failed battery. The 1st Nissan Maintenance representative was eager to correct my problem in an efficient manor providing transportation for me during the repair period.

John

May 4, 2016

Rafael welcomed me with a smile, was efficient and got me in and out for my oil change. The service was done very quickly and I appreciate the car wash very much.

Carlos

May 2, 2016

I came in looking to take a look at some Truck options, I was warmly greeted and properly taken care of. My family were all made comfortable while I browsed the lot. Eva the sales associate who helped me was very helpful and knowledgeable on the vehicles! we left with a 2014 Nissan Titan!

Aaron

May 1, 2016

It took a long time, but Claudio and Kim found a way to do what we needed to do. This is why I keep going back to SV 1st Nissan!

Sarah

May 1, 2016

The sales manager made me feel so comfortable. He took the time to explain to me a scenario that another dealership did not, which ultimately won my business. I completely trusted what he was telling me.

Stephanie

Apr 29, 2016

when you arrive you are taken care of immediately. the employees are courteous and efficient. the service was taken care of right away

Stuart

Apr 28, 2016

My experience was GREAT! From the time I arrived till the time I left. Everyone was professional, friendly and accommodating. My purchase was quick and efficient.

Eliza

Apr 27, 2016

Everything, repair service dept. is so customer friendly and helpful. My car was done in the time specified. The lounge you provide for your customers is very welcoming and comfortable. Just great satisfaction all around.

Judy

Apr 26, 2016

The salesman was very helpful but not pushy. Things went quickly and all of the staff were very kind. I feel I got a good value

Lucy

Apr 25, 2016

The excellent customer services skills. The friendly staff make the services quick and easy! Everyone just provides excellent service! Thank you!

Richard

Apr 25, 2016

Claudio Nacrur was a pleasure to work with. Claudio was extremely knowledgable and was able to answer all our questions and then some. He is very personable and would recommend him to friends.

John

Apr 24, 2016

I like the how easy it is to come in to this dealership to buy a car. This is the 7th car that I have bought from this dealership and I will keep coming back. The sales manager Kim is great and my salesperson Dinesh is the best around! Dinesh is a big part of the reason I keep coming back to First Nissan. Overall great experience!

Kathy

Apr 24, 2016

Very aware of timeliness on getting the car back to me. Was very clear on what needed to be done and how much it would cost.

Christina

Apr 19, 2016

Excellent and friendly service. I've bought 4 cars from 1st Auto Group and my Sentra was my first brand new car. I came in for a complimentary oil change and they checked for recalls, finished in 30 minutes, and even washed my car! I will come here for all of my vehicle maintenance

Sandra

Apr 18, 2016

Very friendly, knowledgeable and not too pushy. They even held my car for 2 days until I could get there.

Kenneth

Apr 17, 2016

All problems with our car were explained and recommended before work was done. We were called when our car repair was going to be longer than expected and work was thoroughly explained in terms we could easily understand. The service department personnel are always professional.

Smokey1

Apr 16, 2016

All problems with our car were explained and recommended before work was done. We were called when our car repair was going to be longer than expected and work was thoroughly explained in terms we could easily understand. The service department personnel are always professional -- a special thank you to Robert in the Service Department who has been a helpful and professional employee to us for many years.

Lori

Apr 15, 2016

I appreciated the easy approach, warm friendly reps and willingness to offer options without a hard obnoxious sell. Would come back and send others!!

Edwin

Apr 13, 2016

They were helpful in finding the best financing for us and were courteous and polite in making the deal. I did not feel pressured.

Hiroshi

Apr 10, 2016

Robert in service always takes care of my cars and I've been coming here for a long, long time. He always provides top-notch customer service.

Ramona

Apr 7, 2016

I have leased 2 vehicles from 1st Nissan and have had a wonderful experience dealing with Kim. He makes everything so easy and smooth. Love it!

Kellie

Apr 5, 2016

I came to have my car serviced and decided to test drive other cars since I knew I was going to be getting rid of my car soon. I immediately asked for Dinesh who helped me with the purchase of my last car. He was a pleasure to work with again and it was great he remembered who I was from the last purchase. Bobby also came by and asked how I was and how my mother was. Both are very hospitable and personable. The conversations I had with Dinesh were very fluid and didn't feel pressured. I felt very comfortable with him and wanted to make the sale for him. Billy was also great and helped make the usual dreadful experience of buying a car simple and stress free. Thank you to all 3 of them. I will definitely be back in the future as my husband will be getting a new car soon. I will also recommend First Nissan to others I know.

Mike

Mar 31, 2016

First Nissan replaced the spark plugs on my 2005 Frontier. The service department also put nitrogen in my tires. And of course, they checked all other aspects of my vehicle. I wouldnever contemplate going to another dealership for serviceThank you First Nissan for everything ! A special thank youto Robert, for his exceptional help and expertise.Respectfully,Mike Marlowe

Caitlin

Mar 30, 2016

I appreciate everything everyone did to get me into the car I wanted. Glen and everyone really helped make it a successful experience for me. I left in my new Sentra with a smile on my face.

Paul

Mar 28, 2016

Steve was very knowledgable about the vehicle. He help me to understand the features on the truck and prioritize the importance of what I was looking for in a new vehicle. Steve and Bob were patient with me, and helped me to find a price that I was comfortable with and worked within my budget.

Kathryn

Mar 24, 2016

Glen was easy to talk to and very informative. The process went smoothly and quickly. Everyone at First Nissan was helpful and friendly!

Susan

Mar 23, 2016

We were fortunate to have Glen Phillips welcome us to 1st Nissan in Simi Valley. He did an exceptional job listening to our needs and wants for a car. Phillips was able to inform us on any questions we asked. His knowledge was superior and his patience created a comfortable environment We were impressed with his professionalism and positive communication when we had concerns. 1st Nissan is lucky to have him, and we will direct anyone looking for a car to him. Also, positives need to be said for Mitch Mitchell for showing concern for the car we wanted and making sure that could be accomplished. It was a pleasure (something we didn't expect) dealing with both of these gentlemen. Sincerity, kindness, patience and professionalism are something you hope for but, aren't seen very often anymore. Glen Phillips and Mitch Mitchell have tremendous management qualities with that slice of humor that made purchasing a car a wonderful experience. We were smiling ear to ear as we drove off the lot with our Platinum Red Murano. :) :)

Brianne

Mar 20, 2016

Daniel, Mitch and Henry were amazing! Their customer service was out of this world and made every effort to make this deal happen!

Jose

Mar 19, 2016

The staff was very friendly and helpful. They explained in detail what my car needed and also provided me with the cost. I also was very pleased that my car was finished in less than one hour!

Stephen

Mar 17, 2016

Eva did an excellent job of listening to my needs. She determined that she might not have all best the answers for my needs. That led her to get help, a wise choice.

Tina

Mar 15, 2016

I really like the way Chris B. Handles me when I come. He has a great attitude. Thanks Chris B.

Mallory

Mar 11, 2016

Chris, Juan and staff have great customer service. This has been a great experience. I look forward to continuing to work with Nissan and the staff at First Nissan Auto Group. Thank you!

Robert

Mar 10, 2016

I have purchased five car from a dealership down the street they go out of their way to take care of me Sonny Brown and his team treated me every bit as well as they would have I have already recommended your dealership to my Friends and would definitely come back again

Severino

Mar 8, 2016

staff was excellent and friendly, the experience of buying a new car was almost stress free, would go back to buy another car.

Sherilan

Mar 8, 2016

I can't say enough about the team in Simi Valley they were the best group of people caring, went out of their way to get me a car.Very professional everyone! ! Jeff Vecetti,Billy Lennox,Kim Ewing,Mitch Mitchell and most of all my salesperson Eva .I know she is new but you have a star on your hands. I hope you can handle the sales from her.And I almost forgot Brian it didn't even hurt when he made me sign my life away. He was kind and honest knew his stuff.BEST TEAM ANYWHERE! !!! I will never buy a car anywhere else. NEVER

Glenn

Mar 6, 2016

They greeted me by name the second I pulled up. Made a very comfortable experience and I liked that the lounge had wireless so I could get some work done while waiting for my car

Karen

Mar 6, 2016

Chris in the service center was wonderful. Very courteous, efficient and knowledgeable. They were very busy and he treated me like I was the only customer in the room.

David

Mar 1, 2016

Our sales rep was very respectful. He was considerate of my wants. He was thorough in showing me all the niceties in the car. He gave great service! Your restroom was CLEAN thank you! Our needs and wants were met.

Kory

Mar 1, 2016

Were not pushy. Offered to find the truck I wanted and made it happen. Very courteous and concerned for our comfort when we did have to wait for finance.

Kathie

Feb 26, 2016

It took a very short time, the waiting room was pleasant, and the staff was very nice. They even washed the car.

John

Feb 24, 2016

Robert Martel is a first rate service manager and a true gentleman. His kind and thoughtful customer service put me at ease. He inspires my confidence in the quality of his work and by association his colleagues. They must know that he in an irreplaceable member of your team.

Samantha

Feb 23, 2016

Glenn was really helpful finding a car, as well as helping with the applying and money part of it. I didn't feel like I was being tricked, which is what I worried about because I have never done the process before.

Christine

Feb 17, 2016

Daniel Bradbury was friendly and professional. Enjoyed meeting everyone, and I just love my new Nissan Rogue SV. Thank you again!

Ana

Feb 16, 2016

The service tech Mr Rafael Martinez, always make me feel welcome, and the promptness of the services is always good.

Diane

Feb 16, 2016

Everything. Everyone was very nice, patient, willing to answer any and all questions and went out of their way.Also, very fast and efficient.

Patricia

Feb 16, 2016

Personalized service provided by Mitch. He took the time to listen to our needs and give a lot of good advice. He was not pushy. Gave us options to consider.

Frank

Feb 14, 2016

The service advisor was professional and courteous. He called me when my vehicle's service was completed and even offered to have the courtesy shuttle pick me up. My vehicle was clean when I picked it up.

Annemarie

Feb 12, 2016

I was informed of what was going on with my car and what the plan was from the beginning of the process. This made me feel comfortable about the repairs and the people that were doing them. I needed my car as soon as possible and they really made the extra effort to get it back to me.

Lillian Kuan

Feb 12, 2016

They are very nice to help you and quick services, they make very clear what they going to fix. And you can enjoy coffee, tea and FRESH baked cookie while you are waiting. The best part is you not just got you car fixed. also clean, too.

Wade

Feb 10, 2016

Honesty with the issues in my vehicle, felt the techs knew what they were doing, felt my truck was in good hands.

Nestor

Feb 6, 2016

Robert Martel my service advisor has always been excellent. I am very pleased with his service and kindness. I hope he stays on board for a very long time.It was also easy to get him on the phone.

Lawrence

Feb 5, 2016

I have bought 5 cars from this dealership primarily because of the service department. I trust them to help me service my car based on how I use it and to service my kids cars knowing I will keep them safe.

Lucy

Feb 4, 2016

The warm friendly welcome when we arrived. The customer service was amazing . The service provided was more than exceptional. Everything about our experience was excellent.

John

Jan 30, 2016

Robert was knowledgeable and understanding of my problem. He showed a real caring attitude. I like the service at 1st Nissan of Simi Valley

Donna

Jan 26, 2016

All the men we dealt with were more than helpful! They called me back when they said they would! I will recommend 1st Nissan to all my friends and family.

Frieda

Jan 25, 2016

This is where I bought my car and this is where I always bring my car back to get service. Robert and I think Chris know me. Robert has always treated me very well. He knows me and my car. I can always ask him questions. He shows me things under my hood and actually teaches me things and makes me aware of issues in my car. He truthfully explains things to me and let's me decide what is good for me. He also gave me a neat flashlight that fits on my key ring and some ties to help with rodent situations under my hood. He is very observant and understanding. Sometimes women need extra help with understanding their cars. I appreciate it very much!

Jerome

Jan 23, 2016

Robert Martel was well adverse to what my car needed. Called with the results of my inspection and what really needed work performed. Afterwards Robert went over everything. Great job Robert.

Adriana

Jan 18, 2016

Our sales representative was very respectful, made us feel comfortable and was very knowledgeable about our options. He was very patient and answered all our questions.

Mpkadri

Jan 18, 2016

Mr Phillips was very patient, knowledge, and helpful throughout our experience. Process was fast and efficient. I would recommend this dealership to friends and family.

Jean

Jan 14, 2016

Had an appt. didn't have to wait. My car was serviced quickly. The service tech explained to me what was done and the condition of my car. He was very respectful.

Carole

Jan 12, 2016

Robert Martel is very helpful, efficient and friendly. It's always a pleasure to see him. He gets things done right.

Justin

Jan 12, 2016

Chris Fucito is a tremendous asset to First Nissan. He is attentive, thorough and follows through, even going above and beyond what is expected. I always ask to deal with Chris when making an appointment to service my truck.

Janet

Jan 7, 2016

I was able to be seen the same day. Very clean and comfortable waiting room. Pleasant and professional staff. Quick service.

Todd

Jan 7, 2016

The employees were really helpful. We went to other dealerships and the employees never listened to us just cared about making a sale. Not the way it was with your people. From start to finish they were all great.

Valerie143

Jan 7, 2016

The people were different than most car sellers. They listens to what you wanted and didn't try to just make a quick sale. They really were great to work with

Maral

Dec 30, 2015

I brought my car in for a routine oil change, they were quick for having so many customers yesterday morning. When I left I saw there was an issue with my tire pressure, I called back, spoke to Chris and he told me to bring the car back. Someone brought me home and picked me back up when my car was ready.

realniceguy

Dec 30, 2015

I found the staff capable, knowledgeable, and very energetic,I worked with Mr. Phillips and found that he is not a high pressure salesperson and sincerely wants to help find the car that fits your needs and budget

Kristina

Dec 29, 2015

The people were amazing. An easy smooth transaction. Never had a better car buying experience. This is my second car from First Nissan and I will definitely be back for #3

Karen

Dec 22, 2015

Bob was extremely helpful and got me exactly what I wanted and needed and I wasn't even thinking of gething a new car yet,and yet I did. I'm very happy

GigiLyn

Dec 17, 2015

He is knowledgeable and helpful, super friendly and cares about his customers. I would not take my car to any other repair center because of him!

Bibiano

Dec 15, 2015

I really enjoyed that everything was explained to me in detail as to what services were going to be done and was done on my car I like the they took care of the recall issue without my need to mention it .

Rita

Dec 14, 2015

I've been going to the service department for years and I found the sales people just as hardworking and honest as the service people.

Jesus

Dec 13, 2015

Service advisor explained in details on the repairs i need down on my car without putting an pressure in getting them done.

Brandon

Dec 12, 2015

My experience was excellent the service was excellent everyone was very helpful and answered all my questions perfectly i am by far fully satisfied with first automotive group and would refer anyone to come to them

James

Dec 12, 2015

Raphael diagnosed two problems on my vehicle, had the mechanics verify the problems and ordered the required parts for me.

Sean

Dec 9, 2015

Everybody I came in contact with that worked at Nissain were very friendly and knowledgable about there vehicles. Also, I liked how they tried really hard to give me the best deal for my truck and they certainly did.

Paulino

Dec 8, 2015

Our experience was wonderful. Jesus and Kim Ewing were very professional and helpful finding us a car and financing. Very pleased and would definitely recommend friends and family.

Colleen

Dec 7, 2015

Glen and Billy were very nice and accommodating. We especially liked that they weren't pushy at all and really tried to provide us with the exact car we wanted. They were a pleasure to work with-and that is not always true when purchasing a new car! We will highly recommend them to friends and will return to Glen and Billy when we next wish to purchase a car.

Dennis

Dec 7, 2015

Had the car I wanted in their inventory. Able to finish the sale in about an hour and a half, then I was on my way.

Robert

Dec 6, 2015

Chris was able to get me in and out waiting. The young lady in the waiting room was very helpful with the coffee machine.

Janette

Nov 24, 2015

Was taken care of with rental car when my car needed to have parts ordered for repair that took longer than a few days to receive.

John

Nov 24, 2015

Robert always takes great care of us. I feel like I'm working with a family friend when I bring our 3 Nissans from Camarillo for service. I have bought my last 5 Nissans and 2 Honda's from First Nissan/Honda. With service like this from Robert, why would I buy somewhere else?

Thomas

Nov 23, 2015

Great experience - fast, friendly, and very professional. I've been taking my Titan here for five years and have had a great experience each time. Thanks!

Rosa

Nov 22, 2015

I didn't have an appointment but i needed my service done for the holiday and were nicely able to acomodate my needs. Thanks

Syed

Nov 22, 2015

It was a very excellent and fun experience at the first Nissan dealership. I liked how they explained about the warranty the usage on Nissan Altima.

Vaneet

Nov 21, 2015

THE SERVICE WAS DONE ON TIME AND CHRIS EXPLAINED WHAT ALL WAS DONE ON THE CAR & ALSO EXPLAIN THE WEAR & TAER ON TYRE AND BRAKES ETC.

Casey

Nov 17, 2015

It was very great. Everyone was helpful and nice. Henry Kim and My sales guy was awesome. Forgot his name though sorry.

Rosalie

Nov 13, 2015

Always the best, excellent service. Always willing to help and go the extra mile to ensure customer satisfaction. My whole family buys cars at First Nissan

Sheila

Nov 13, 2015

Rafael is an absolute pleasure, service was quick and the Wifi in the waiting room worked perfectly (I had trouble in the past intermittent signal). I actually enjoy taking my car in for service First Nissan Service Dept. is outstanding.

Cindy

Nov 11, 2015

Chris Fucito was the service advisor that worked with me.He gave me updates as the work on my car was being done.When we realized it would take several more hours to complete the work Chris made sure the Nissan shuttle took me to Enterprise to get a rental car. I needed my house keys and driving glasses from my car and Chris kindly and patiently helped me to get them. Chris is calm and maintains professionalism at all times. I was sitting in the Nissan waiting room which offers coffee, cookies, TV and comfortable chairs. Having issues with our cars is always stressful, but Chris made it much less so.

Debra

Nov 8, 2015

Everything was very pleasant from start to finish, Jesus greeted us very promptly upon arriving. He listened to me and my needs. We test drove 2 cars and ended up purchasing the first one I tried he put me in. When it came to inside Kim did a side by side comparison of both vehicles financially. It was interesting that even tho one car was more expensive, over the term of the loan the Sentra was only $1 more per month vs the Versa. It was a very easy process. Finance manager was very nice and process was pretty speedy. And at the end Jesus walked with me on everything about the car and even paired by phone to the car. I would say the entire process took 3 hours or so, which is one of the quickest I have heard about! I don't buy cars often as I had my last one for 13 years but I can assure you that I will be sending people for years to come and when the time is right again I will be back!

John

Nov 6, 2015

We have owned our car for two years and never knew that we had a key for the glove box in our ignition key. Mr Martinez went above and beyond customer service.

Richard

Nov 4, 2015

It was painless. I told Robert what we needed to do and he took care of it. The cookies are good to!

Eliza

Nov 3, 2015

Everything, the service man that helped me was very nice but very professional. Your complimentary amenities are very generously stocked. The lounge is very clean and comfortable, and the wait time was very reasonable, all in all it was a very nice experience. My car was very well taken care of, all issues were addressed and solved.

Jerry

Nov 2, 2015

Once again, the customer service was excellent. The scheduling is easy, the greeting was pleasant, (Chris Bonillia continues to be a great representative for your store), everything is explained, and I feel I am given honest evaluations of needed work with concern for my financial ability to plan and pay for services is appreciated.

Oscar

Nov 2, 2015

The service advisors were polite and were very professional . They asked me if I had transportation after dropping off my vehicle. They contacted me when my vehicle was ready.

William

Nov 2, 2015

A very nice and pleasant atmosphere. Daniel Bradbury was patient and took the time I needed to make a very important decision. All of the other staff were also easy and made my purchase a good experience. I have been doing business with 1st Street Nissan for many years. Robert Martel in the service department is OUTSTANDING and has been instrumental in developing a relationship with me and this dealership. These things made it an easy decision to do business at 1st Street Nissan. BRAVO!

Katie

Oct 31, 2015

Sonny met with us on time and discussed all of the car options that we were interested in. He did not push us to a particular version but listened to our needs and let us decide on the car we wanted. All in all it was the best car buying experience we have had. Buying a car is not something we do very often and your staff made it easy. Thank you.

Mark

Oct 28, 2015

It was a no-pressure sales experience. My wife and I went in to have our Versa serviced and just started a conversation with a salesman that let to finding out what kind of deal we could get on a Sentra. The salesmen were very accommodating and did everything in their power to help my wife and I drive off in a new car.

Josephine

Oct 23, 2015

friendly great fast great service reasonal prices great snacks always ready to accomadate the people don't push you to get things you don't need if things are found they always check with you first great business people always kind

Mqhele

Oct 21, 2015

Very fast and courteous . Happy with service and I could not ask for more. It's a great place to get service.

Mary

Oct 9, 2015

The 1st Nissan service team, especially Chris Fucito, was very professional, competent and friendly. It is nice to be welcomed there. The waiting area clean and coffee and cookies offered!

Jerry

Oct 1, 2015

Robert Martel is an excellent service advisor. He is extremely knowledgeable, hones and friendly. It is a pleasure dealing with him.

Glenn

Sep 27, 2015

Chris was super helpful and friendly, and he was conscious of my time. I waited for my car and he told me it would be about an hour. He actually got it done in 45 minutes. I was very happy

Neil

Sep 27, 2015

The people, the way I am treated, fair, honest service, I feel "safe" bringing my vehicle there! Robert, no words can express how comfortable I am bringing the vehicle there. Next car, another Nissan because of him!

Sally

Sep 26, 2015

My sales rep was very helpful and I believe he was looking out for me as well as trying to make the sale.

Marisa

Sep 17, 2015

The sales team helped me work out a great deal and were not hassling me. I also felt that everything was handled in a timely manner. Thank you

Troy

Sep 17, 2015

Patti Brown, and all the staff made us feel like family even before we bought the car. They were extremely helpful in finding the right car for our family.They made it a great experience!

Morena

Sep 16, 2015

Fast and friendly service!try other dealers And now I know why they call them 1st Nissan !!for sure I'll come back!and will recomend!

Yohanny

Sep 16, 2015

From the moment I walked in the staff was very attentive, Your service advisor, Rafael Martinez, explained in detail the costs and what the service would entail. He also made sure the shuttle service was ready waiting for me when I needed to be given a ride back to work. A couple of hours later, Mr. Martinez called me to let me know my vehicle was ready and took the opportunity to explain the great condition your technicians found my car in, how the results of the battery came back, all the warranties that are still covering my vehicle, he really made me feel that Nissan had my back and I had made a good decision in investing into the maintenance of my car. He offered the shuttle to pick me up from work, I never felt this 5 star service anywhere. When I arrived we went over the results of the 45k mile service and he personally walked me to where I could take care of the bill. Everything felt organized, not rushed and made me feel like I was their most important customer. I will definitely bring my car for service again.

Amparo

Sep 15, 2015

Rafael M & Chris B. are very helpful & friendly. They are very knowledgeable & assist me with all of my concerns.

Karen

Sep 15, 2015

Chris F. was wonderful. He was very knowledgeable with my vehicle and explained what type of service I was getting and what the results meant. I appreciated his time and thoughtfulness. He is a true asset to you company.

Tom

Sep 15, 2015

I am very happy with 1st . Simi Valley TeamThey take care care of you. They are honest , they go over your car with you what was done. They make you feel comfortable.

Eugene

Sep 13, 2015

Friendly, knowledgeable sales staff (Doug) and service staff (Robert). Doug does not use pressure to make a sale. He is there to guide as the client wishes. Robert, a friend from church, was a valuable assistant in making our decision.

Dustin

Sep 12, 2015

Doug Scimeca the Sales Consultant was very very educated on the specs of the car we drove (Nissan Versa). The sales consultants across the street at Toyota do not seem as educated on their vehicles. Doug gave us an estimate to take home to think about it, since I was only window shopping as I told him in the beginning. I ended up coming back within a few days to purchase.

Elizabeth

Sep 12, 2015

Mr Nemo was very understanding and helpfull in helping me find my car. Im still in shock that First Nissan accepted me with some what low credit.

Jerome

Sep 12, 2015

Courtesy and friendly. Received a text as soon as vehicle was ready. Informed of was found during inspection. No more words.

Mindy

Sep 1, 2015

The sales team is great. Very friendly and willing to do anything to make sure you a re comfortable while you wait.

Diane

Aug 31, 2015

The staff were friendly, knowledgeable, professional and helpful. From the test drive through handing me the keys to my new car, they took very good care of me. I love my new car!

Diane29

Aug 31, 2015

The staff were friendly, knowledgeable, and helpful. I love my new Altima! They went out of their way to ensure that I got just the features I wanted in my new car. This is a great place to go if you are in the market for a new car. The staff are very professional. They even helped show me how to use all the special features in my new car.

Camille

Aug 30, 2015

The sales team was extremely friendly and welcoming. The finance manager was very helpful and made the process seem so simple. A+ customer service all the way around.

Michael

Aug 30, 2015

Clarity. Everyone I dealt with wanted to make sure I understood what I was agreeing to. I sensed no attempted deception or pulling a fast one. Everything was presented completely above board.

Rosemarie

Aug 25, 2015

I've had my cars serviced at 1st Nissan for over 20 yrs. My Service Mgr, Robert Martel, has always accommodated my schedule so I could have my car serviced. I always receive VIP treatment. I've never had to return my car for a redo

Alexander

Aug 24, 2015

Claudio made sure that I got the car I wanted and also did it professionally,and made sure I got the best deal I could get. Along with Sonny's help who took the time to test drive all the vehicles I wanted to see. They both made my experience of buying my first car exhilarating.

Kelsey

Aug 24, 2015

how patient nissan was with me with leasing my car and taking the time to give me exactly what i wanted

Shiran

Aug 24, 2015

The Sales person Dinesh De Silva is a very professional, warm and friendly and a very nice person. Fantastic buying experience.

Jayna

Aug 18, 2015

Even though they were extremely busy at the time I was still treated professionally and courteously and the car was finished ahead of schedule.

Erika

Aug 17, 2015

I was very impressed with the friendly service! My overall experience was very positive. I really appreciated the fact I was not pressured to purchase a vehicle, and in the end the team at 1st Nissan was able to find the vehicle I was looking for. I would recommend 1st Nissan to friends and family. Daniel and Kim were fantastic!

Kathie

Aug 17, 2015

I never felt pressured into buying on the spot. And the salesman listened to what I said. He showed me a number of models and explained the packages so I could choose exactly what I wanted.

Murray

Aug 17, 2015

Claudio and Bobby made this car buying experience a very pleasant experience. They were interested in what we wanted and needed rather than being pushy and trying to sell us everything available. We came in with a used upside down 2010 Altima and left with nice shiny brand new 2015 RED Altima, something we thought would not have been possible. Once we got to the finance department, Henry was more than helpful, there were no surprises (which often is not the case) and we were even able to purchase the extended warranty that we really wanted to have. One of the best things Nissan offers is peace of mind through affordable GAP insurance which is great. Car buying is usually something I never enjoy and always feel like it is a chore,but this time I was made to feel truly like a customer whose needs were important and Claudio and Bobby worked to make it all come together

Cleveland

Aug 16, 2015

Your staff. Jesus, Bobby and Richard were very helpful, and each one in his own way impressed us with their professionalism and honesty. We got the deal we wanted and had a most enjoyable experience, from the test drive with Jesus, the negotiations with Bobby, to the completion of the sales paperwork with Richard and the final owner's out-brief by Jesus.

John

Aug 15, 2015

Robert in the service department is great! He is always very kind and helpful. We always receive quick and reliable service when we bring our cars to 1st Nissan.

Carina

Aug 12, 2015

I like the dealership it is very clean and it has a great deal of inventory, its staff is very patient, friendly, and most of all helpful. Mr. Bob, Glen, Dough, Henry and 2 other men went out of their way to help me and make my 1st car purchase nice. I would definitely recommend 1st Nissan of Simi Valley.

Jason

Aug 12, 2015

Awesome customer service. Not only with the people I was directly involved with but with all employees that I ran into.

Pamela

Aug 12, 2015

I got a lot done for a fair price. Rafael mentioned I had points? Therefore, I was eligible for a discount on my service

Silvia

Aug 12, 2015

Danesh, who was our first physical contact was very knowledgeable and very personable, with a great sense of humor. Victor ,who first talked to me on the phone regarding the car the day before coming down... was answering questions with patience and finally but most importantly,....Barbara Toribio who initially answered my internet request. What a super person she is . Her demeanor on the phone and in email responses were swift, friendly and professional simultaneously. She was the reason I followed through. Great great lady.Kim Ewing the GM was there with answers only he could give. My experience from the start of an e-mail to the cashier, sales personnel, and even other sale persons was fantastic.frankly the GM must be congratulated in having such a great crew. Thank you for the experience, love my car and I already have spread the word that 1st Nissan Simi Valley is the place to go.

Terry

Aug 12, 2015

The sales manager was very helpful and everybody treated me with the of the most respect and they gave me the best deal that I could find from any other dealer ship like theirs

Greg

Aug 11, 2015

Chris and Rafael are both very helpful, professional, knowledgeable and friendly. They are very pleasant to interact with. This is also true for the shuttle drivers. I have never had a bad experience with any 1st Nissan staff member..Also, my maintenance services are always completed within the estimated time frame, and are usually completed early.

Steve

Aug 11, 2015

Fast and Friendly service. Both Robert and Chris are a pleasure to work with when I bring my car in for service.

Lawrence

Aug 8, 2015

The service managers are friendly, and helpful. The service is quick as I usually "wait" for my car. I live about 26 miles away.

Dari

Aug 3, 2015

the service personnel chris took care of all the details about my service /car details and even made a clear presentation as to what expect on my next care visit. He has good customer skills and sees to it that his nissan clients are taken care of .

Beth

Aug 2, 2015

The staff were professional and friendly. They made the experience a good one by maing it fast and easy while providing all the information I needed to make my decision.

Jacqueline

Jul 30, 2015

Highly skilled, knowledgable and professional from the sales dept to the finance department and finally, in the service dept. First Nissan treats customers like they are important and that satisfaction matters!

Jaxfacts01

Jul 30, 2015

Highly skilled, knowledgable and professional from the sales dept to the finance department and finally, in the service dept. First Nissan treats customers like they are important and that satisfaction matters!

Caitlin

Jul 28, 2015

Rafael Martinez was very friendly and helpful with what I needed for my car. He made sure to keep checking in with me.

Pamela

Jul 28, 2015

Everyone was friendly, professional and really cared about my needs without pushing their own agenda they really went out of their way to insure I went home happy.

Diane

Jul 26, 2015

Danny and Mitch listened well to my needs and preferences for a vehicle. They were informative and clear in all the nuances of the process.

Colin

Jul 24, 2015

The sales team at First Nissan provided a hassle free buying experience. Car buying can be stressful, but the guys at First Nissan provide a comfortable, friendly environment, get the deal done, and get you on your way in your new ride in no time. Thanks guys!

Carolyn

Jul 19, 2015

Sales representative was not pushing me into buying a car. very friendly and answered all of my questions and concerns

Christine

Jul 19, 2015

Staff very friendly, no pressures to buy right away, took the time to show us many cars. Our car salesman had only hired on a few weeks prior. We liked the idea that the Nissan manager had enough trust in him to sell us a car without assistance.

Nancy

Jul 17, 2015

It was wonderful to be able to be serviced quickly. I know it wasn;t a big job, but to me time is valuable.Thanks

Julio

Jul 14, 2015

Everyone was really kind and knew how to answer all of our questions or concerns with the vehicle we were interested in.

Teretonia

Jul 14, 2015

Robert was really nice and listened to the issues. He gave good information and explained the work that needs to be performed. The wait was not bad either.

Kara

Jul 13, 2015

The excellent service and professional, welcoming. They made made us feel extremely comfortable making our purchase. They were very helpful, and made us feel like family.

Joseph

Jul 12, 2015

The entire process was the most pleasant we have ever experienced while buying a car. Starting with the test driving of several vehicles and gathering information, to the actual sale. We highly recommend this dealership.

Dahlia

Jul 12, 2015

The entire process was the most pleasant we have ever experienced while buying a car. Starting with test driving and gathering information, to the actual negotiation and purchase.

Craig

Jul 7, 2015

You were all very friendly and helpful. I have been in several times for service with my 370z. It was always done when you said it would be done and was always washed and cleaned.

Maral

Jul 7, 2015

The service was quick and painless. Everyone was helpful and friendly. I got a ride to work and picked up by the shuttle and the gentleman that was doing the shuttle service was polite and friendly.

Stephanie

Jul 6, 2015

Everyone was so friendly and helpful. They went out of there way to find the perfect car for me .

steph8

Jul 6, 2015

Everyone was so friendly and helpful. They went out of there way to find me the perfect car for me .Will definitely recommend to family and friends .

Christa

Jul 5, 2015

I appreciate how professional and attentive the sales staff that assisted me were. Having many bad experience with salesmen over the last 2 months of car shopping, I wish my first visit would have been First Nissan of Simi Valley. My salesman, Daniel Bradbury, will be the reason I recommend you to everyone I know who's looking for a vehicle.

Paul

Jul 5, 2015

Robert Martel is the service manager I deal with. He is always pleasant to talk with and professional in his assessment of the service needed to my car. The car is always ready on the day promised.

Reginald

Jul 3, 2015

Chris Fucito is very knowledgeable and takes a genuine care of his customers. I'm grateful that he was able to assist me during my last visit and I will be sure to ask for him again.

Henry

Jul 1, 2015

The service advisor explain to things very well and even provided me with a rental car when mine wasn't going to be ready when he promised thank you

Mike

Jul 1, 2015

First of all, I was immediately helped by Robert in the servicedepartment. He wrote down my requests for specific needson my 2005 Nissan Frontier. He's been most helpful every time I've needed service. Everyone i have dealt with at FirstNissan has been most helpful, courteous and professional.I will continue to ask your dealership to maintain my vehicleto it's maximum efficiency and safety on the road. Again,thank you Robert and all the other fine employees at FirstNissan of Simi Valley.Sincerely, Mike Marlowe

Frieda

Jun 30, 2015

Chris was efficient, friendly and courteous about my car needs.Both Chris and Robert are very good at their job and make the customer feel valued.I had fast service and I trust the work that was being done was honest and that I can depend on my car being safe.

Gary

Jun 28, 2015

Great people---honest and diligent. This is my 9th purchase from 1st Nissan---and the service just keeps improving. I would definitely recommend.

Charina

Jun 26, 2015

By the time I parked my car at the service lane, someone was there already to greet me. And of course, Robert has always been there at the desk to assist me and he's awesome. Great service team!

Rosa

Jun 26, 2015

It was fast i was in my way to work i was pressed of time. One of the employee notced my worried in my face. My car was done in timely matter. I was on time for work. Thanks!!!!

Yapha

Jun 26, 2015

Robert is a phenomenal service adviser. We know we can trust him and he always helps us make good decisions. He is the main reason we get our cars serviced at First Nissan.

James

Jun 25, 2015

Fast courteous service and the time spent by the service writer to explain whats being done. In addition those items that will require service in the near future, and will be kept monitored.

Kkcc

Jun 25, 2015

My first time here today for my car service. Scheduling is very fast. This place is way better than Nissan Mission Hills. My service consultant Rafael Martinez was very nice and honest. They had free coffee, cookies and flavored popcorn! Everybody was nice except the Asian lady in the cashier..she's not too friendly! Well I will definitely comeback to this place for my future car services. Thanks to Rafael!

Amy

Jun 22, 2015

1st Nissan are friendly and efficient. Once the decision was made, they had us in and out very quickly, and as I had a 2 year old in tow, I was very appreciative of that. We always feel well taken care of.

Cindy

Jun 18, 2015

The service at the Simi Nissan dealer is, well, perfect. The minute I drove up someone was there to help guide me through the process. I waited for my car to be serviced. The waiting area is comfortable, clean and quiet. It actually gave me an hour to relax. My car was washed after the service. That was a special treat! Great experience.

Craig

Jun 18, 2015

Everything from the cleanliness and presentation of the facility to the kind and knowledgable service from the team. There is not a better place to get your car serviced or to purchase a vehicle. The First Auto Group Team in the best!

Steve

Jun 12, 2015

My truck was towed into the dealership. Robert Martel did an absolutely fantastic taking care of me. He immediately got me checked in and within a few hours he called to explain the problem and what needed to be fixed. Just an outstanding experience!

Cary

Jun 5, 2015

Daniel and Jesus took the time to answer all of my questions re the 2015 Altima. They both explained all of the features with sufficient detail. Bobbie took time from his busy day to spend time with me. Billy was fair regarding my trade in.finance process went quickly and smoothly

Eugene

Jun 4, 2015

My experience with Robert Martel was wonderful best customer service ever!! He really should be recognized for his hard work!

Michael

Jun 4, 2015

I arrived early for my appointment, was registered on the spot. I waited on site, and was finished in barely an hour.

Lynnette

Jun 3, 2015

Robert Martel always gives me confidence in the work performed by the service department and makes me feel like a valued customer.

Yvette

Jun 3, 2015

It was a great experience from start to finish. Our salesman allowed us time to compare the vehicles, and did not pressure us. We were at other lots test driving, and left because of the rough manners of the salesmen. Everyone at Nissan was very friendly, informative, and we enjoyed our time there.

Corazon

Jun 2, 2015

Dinesh, Bobby, and Billy made our purchase smooth and easy. Our experience and their knowledge made us feel confident with the car we bought. We enjoyed and are happy with our Juke Nismo RS!

Juanita

Jun 2, 2015

I would like to say that Kim and Doug my salesman are both amazing Gentlemen. Great place to buy cars!

Alice

Jun 1, 2015

Listening to the customer's needs and asking meaningful questions then directing/redirecting to a vehicle best suited to the customer's needs.

Melodie

Jun 1, 2015

I liked Claudio. He was very pleasant, polite and informative. And, not a high pressure salesman. I give him a ten!

Whitney

May 28, 2015

Very friendly sales team and willing to work with what I could afford and what I wanted in a vehicle.

Witold

May 28, 2015

All in all great experience. Claudio was very helpful and friendly. I have been very happy with my first Nissan so far.

Deaundra

May 20, 2015

The personal time spent in getting to know my needs, wants and desire. Staff willingness to work with me and search high and low for a car that meet my satisfaction to similar gadgets found in 2008 Maxima I previously owned.

Candace

May 19, 2015

Great sales staff and overall dealership.Kim the sales manager went above the norm to allow us to drive away in a Nissan Rogue. Our salesman Dinesh was outstanding. Great experience overall.

Johnny

May 19, 2015

The service person that attended me was excellent and explained everything and went out of his way to make me feel comfortable.

Ramon

May 17, 2015

The Service personnel were outstanding. Greg recommended a 105K spark plug service which I accepted and they also found the rear brakes needed replacing. This is my daughter's car and I need to keep it in good condition.

Barry

May 16, 2015

Friendly, courteous service staff with work completed on time. I made a service appointment in advance and when I arrived all the paper work was in order and ready for my signature to authorize the work. The customer waiting area is clean and comfortable with complimentary coffee and cookies available.

Rosa

May 16, 2015

Everyone was very friendly. Claudio especially was very helpful and patient while in the process of helping me find a car.

Carmel

May 14, 2015

Excellent attention and very friendly customer service. Service was performed in a timely manner. Great coffee, fresh cookies and popcorn is available.

Christopher

May 10, 2015

Staff was very attentive to my needs and went out of their way to ensure my comfort and overall satisfaction.

James

Apr 29, 2015

Raphael handled my needs, despite someone in the department out sick and another on his day off. He is very cool under pressure.

Kathryn

Apr 26, 2015

Kim and Glen helped me buy my first car and they were both awesome! So easy to work with and so nice! I loved my car buying experience! They weren't pushy and made sure that I loved my new car! Which I do!

Pamela

Apr 21, 2015

Rafael is very calm and clear explaining things about my car. I have to admit that I can be a bit neurotic about my car and Rafael has always been patient and beyond helpful

Lawrence

Apr 15, 2015

Robert Martel my service advisor is very thorough and explains what and why I need certain services. He's quick and very pleasant and confident.

Valerie

Apr 4, 2015

Daniel and Billy working hard to make me the best deal. i felt like we were a team working together to get me the best deal and get me in the car that i really wanted.

Kenneth

Apr 3, 2015

I liked and appreciated Claudio's honesty. I explained what I needed, what I could and could not afford and Claudio went above and beyond to meet my needs as a customer. The different options were explained as far as lease or purchasing and he was very knowledgable, I was very relaxed throught the entire deal. Billy Lennox, the General Manager was also phenomenal. I explained to Billy what I needed and was comfortable with and he did not try to deviate from what I was asking. All in all the entire experience was great and the sales team is top notch in my opinion and I was in/out in under 3 hours, so I say thank you to Claudio and Billy.

Maria

Apr 3, 2015

A real group of men, battling to get me the best deal. Thank you again... I love my 2015 Nissan.

Darin

Apr 1, 2015

I was able to show my son the process of how to buy a car. The salespeople treated him well even thought he wasn't the decision maker this time.It was strangely busy for a Thursday night. Almost like a flash mob. It put a lot of strain on the Sales staff, but it seemed like everyone was giving the attention they wanted.

Charlotte

Mar 31, 2015

they had such superior customer servive it was unbelievable! Kim the manager and Danesh De Silva were supberb! Paerwork done some promptly and they were all so kind and helpful, I will tell all friends and family this is definitely the place to purchase or lease a car. Also the final guy who helped me sign all the paperwork explained everything so though. Thanks again Kim,Billy, and Danesh

Abi

Mar 29, 2015

I called hour before going to the dealership for my car service. I expected a longer wait time. To my surprise they were fast, courteous and fair when it comes to pricing. I would recommend this dealership to anyone I know without any hesitation.

Glenn

Mar 29, 2015

I waited for my service to be done and it was done in a timely manner. While there, I was very comfortable in the plush chairs and was able to get some work done with your wireless accessibility.

Jose

Mar 26, 2015

The service man who helped me, Chris Bonilla was very nice and efficient. My car was finshied with it's oil change in less than 30 minutes! Before leaving, Chris explained to me what the check list meant with it's ratings! EXCELLENT SERVICE

Andrew

Mar 24, 2015

Service was quick, friendly and honest. This is seriously the best service experience I've ever had at a dealership for auto service. On top of that, it is like this every time I bring my car in for service.

Beatriz

Mar 21, 2015

Claudio, was very accommodating and helpful throughout the whole process. He helped me choose a car that would best suit me. He was very patient and very positive. He is bilingual, so that was a plus for my parents and I. I highly recommend you visit Claudio, for he is kind and provides outstanding customer service.

Bruce

Mar 19, 2015

Shuttle driver was very friendly and prompt and an excellent driver. Service to the vehicle was performed quickly and completely.

Michelle

Mar 17, 2015

Rafael Martinez was the first person to give me excellent attention when I came in. I was disappointed every time before this appt. because I was used to having great personal attention at the Westlake dealership. When they closed I came over to Simi and was very disappointed. That has changed now. I would prefer to only see Rafael. In the future, I will always book an apt with Rafael.

Kathy

Mar 15, 2015

I was promised my oil change would not take more than an hour while I waited, however, it was done in about half the time.

Michelle

Mar 12, 2015

I called in for a last minute appointment for my son and Robert Martell squeezed him in for an oil change. He was flexible and had a "no problem" approach and as always provided quick, easy, excellent service.

Gregory

Mar 3, 2015

I really enjoyed working with Claudio Naurur. He was very good at his job, making buying a car a very enjoyable experience.

Jean

Feb 28, 2015

The gentleman who was at the service desk (Chris) was very polite and seemed very knowledgeable. He answered all my questions to my satisfaction.

Craig

Feb 27, 2015

The facility was clean and well organized. The staff is knowledgeable and took care of all my needs. They had a great inventory to choose from. They made me a great deal.

Nicole

Feb 22, 2015

My Sales Associate (glen) was amazing! He made me feel comfortable and I was able to relate with him on a personal level!

Olga

Feb 17, 2015

it is easy to schedule an appointment online. when I arrived I was able to check-in my car right away, no waiting. everything was done in a reasonable time

Kelly

Feb 14, 2015

Our sales person was welcoming and great at asking our questions. There were no games with him. Since there weren't any games we were willing to buy the car!

Silvia

Feb 13, 2015

I called and asked to see if I could service my car and from the Operator to the Service representative they were all very accomodating and friendly. My service agent was very clear in all questions and recommendations and let me know I needed to get one part changed because of a Nissan recall. My car came back to me shiny and looking like new. The car wash is the icing on the cake, as well as the waiting room.

Jacqueline

Feb 5, 2015

The fact that I never felt pressured in any way. The sales person went out of his way to listen to what I wanted. I was in no rush to buy a new vehicle, but Carlos showed me my dream car and I bought it.

Eugene

Jan 23, 2015

Robert Martel is the best. We know that he is knowledgeable about cars in general and Nissans specifically. We trust him absolutely and when he recommends a specific service we know he is thinking of us and our vehicle. He's not like others at other dealerships who recommend something because that service will bring in more money to the dealership.

Melissa

Jan 23, 2015

I was amazed that they took care of our problem and did some routine service in one day!!!! And this was on a holiday, too! Usually we have to leave our other cars for several days with the mechanic!!!

Jerry

Jan 22, 2015

No one likes having to make car repairs but I have found the staff and service at 1st Nissan to be top quality. So far I have found the staff to be organized, prompt and courteous. They allow one to fully describe the issue, they offer options on solutions including what needs fixed now or can wait until later. They seem to be conscious of costs and that people have to budget these repairs. Chris Bonilla has been a particularly good service agent to me-- explains things, accurate time estimates, organized, sympathetic to my budget and courteous.

Onalee

Jan 18, 2015

Amazing, genuine people. Car dealerships are known for bad people who rip you off. These guys do everything in their power to find you the best car for you and to get you the best deal. They are truly the best :)

Janis

Jan 13, 2015

I was helped promptly, Chris reported back to me promptly and the reason I came in was taken care of. I will definitely come back. Also, love that you are open on Saturdays and have such yummy cookies!

Devon

Jan 12, 2015

Everyone I met was friendly and helpful. I was very nervous about getting my first car on my own and everyone made me feel comfortable and relieved that I was in the right hands.

Kim

Jan 10, 2015

Chris was very friendly, professional and always let me know what was going on with my vehicle. The team addressed all of my issues and the car runs great!

Lawrence

Jan 9, 2015

MY service manager Robert Martel was excellent. Very personable, polite, informative. He took very good care of me and my car.

Jose

Jan 6, 2015

NO PRESSURE!!! Love the fact they worked with us and never got rude, pushy or disrespectful like other dealerships we visited earlier, Glen, Bobby, Daniel and Henry we excellent!!!! Great No Pressure No Hansel Experience Knowledgeable Staff and i would recommend them all For Sure!!!! Thank You!!!!

Neil

Dec 21, 2014

Robert and the service department are to notch. I wouldn't go anywhere else and my next car is going to be another Nissan, purchased there!

Christopher

Dec 20, 2014

Doug took me on two different test drives to make sure I got the vehicle I wanted and he provided me with a very thorough explanation of all the features. I also liked that he helped me deliver the vehicle to my house.

Nancy

Dec 20, 2014

The service technicians were knowledgeable, courteous and friendly. The waiting room was comfortable and I especially enjoyed the complimentary coffee and cookies. The rest room was clean and nice. I loved that they washed my car!

Frieda

Dec 7, 2014

Robert was excellent at trying to help me. I actually had several issues and he was most helpful with everything. I had an ad from another Nissan Co. and thought it was yours. It said I could get a free oil change. I really didn't realize it was not from your co. I only take my car to First Nissan. Anyway, Robert still honored it! That's terrific service. I have 2 other issues with my car that need your help. There again, Robert told me how to handle the situation and when to come back to address the issues.

Laura

Nov 30, 2014

Chris Bonilla was very attentive and explained the process of what was being done to the car with detail, and made sure I understood, and was satisfied.

Mary

Nov 25, 2014

Raphael is welcoming and wonderful to deal with. He understands my needs, especially now that I am retired and on a fixed income.

Mary

Nov 18, 2014

The sales person, Jesus Mendoza, was friendly but professional and made the experience of buying a car quite easy. The 1st Nissan manager and finance person also very professional.

Rebecca

Nov 18, 2014

Glen was amazing! He made car shopping as fun and exciting. The dealership was well stocked and had my perfect car on hand.

Maral

Nov 12, 2014

Robert and Lambert where the 2 most helpful people. They listened to my needs and put me in a vehicle that worked out just right for my daughter and I.

Frida

Nov 11, 2014

Chris Bonilla was extremely helpful; he called me several times to discuss the status of the repairs. He informed me of what else needed to be done.

Carol

Nov 1, 2014

I was helped promptly. I was given a ride home and offered a ride to pick up my car. My car was washed. The problem was fixed.

Ken

Oct 21, 2014

I was able to get a ride home after dropping off my car without a long wait. The repairs took the time they told me it would so I could prepare for someone to take me to pick up the car.

Adam

Oct 11, 2014

Glen Phillip introduced himself to us right away, which surprisingly didn't happen at a lot of dealerships. I felt welcome there. I didn't feel pressured, anxious, or uncomfortable throughout my whole experience. Glen was very professional, patient, and kept good composure throughout the whole experience. The dealership was very clean and pleasing to the eye as well. Everyone worked very hard to find the right car I wanted for the price I was able to pay. Everyone went above and beyond the call of duty.

Kari

Oct 6, 2014

I loved the way that everyone worked together as a team to help me with my purchase - the sales rep, the sales manager, the financing dept. Everyone was incredibly knowledgeable, helpful and friendly.

Pat

Oct 2, 2014

Chris in service was very professional and answered all of my questions. Brian in service assisted with a billing matter. I was a first-time customer and will definately be returning because of the help I received from these two folks.

Anne

Sep 30, 2014

got me in when I asked and took me to and from work with no problems. Up front with everything.

Lesterden

Sep 29, 2014

Excellent customer service. Staff at First Nissan Simi Valley are knowledgeable, helpful, friendly. The promotional offered was great and affordable. Thank you.

Alejandro

Sep 24, 2014

I appreciate that my service rep Chris was very informative and helpful as my car was being serviced at first nissan.

Carm5n

Sep 16, 2014

The fact that your service agent (Rafael Martinez) was very courteous and attentive in regards to my concerns of the engine light coming on. Very impressed with his professionalism!! Thank you

Cynthia

Sep 14, 2014

Everything from start to finish. Dinesh, Robert & Billy made the whole process streamlined and efficient, as well as, enjoyable. I never thought it was possible to have an enjoyable experience purchasing a car.

ttocs300

Sep 14, 2014

I have been to First Nissan a few times for service and have never been disappointed. I look forward to my future dealings with them.

Michelle

Sep 12, 2014

I always feel like a valued customer. They were very busy yesterday morning when I dropped off my car. I was trying to catch their shuttle service home and Robert told me that he would call me with the info as soon as he finished checking out the car. They always take good care of me.

Palmberg

Sep 10, 2014

Making an appointment was easy. Service Department was open and ready for me when I arrived. Good communication all the way through the process

Scott

Sep 10, 2014

The waiting room was very nice and the service did not take too long. The service rep was also friendly and helpful.

Tom

Sep 2, 2014

The customer service I received from Chris Bonilla was great service he explained the service I had.He also called when car was ready. All around great team work.

Kimberly

Aug 31, 2014

Saul de la Toriz and Robert Ruiz were friendly... made the deal happen and got me in the car I wanted.

David

Aug 27, 2014

Service was done sooner than estimated, even though estimated time seemed long (45 minutes to an hour for oil change and car wash). Complimentary car wash was a plus.

Kim

Aug 23, 2014

All the sales and finance employees were very nice and put a lot of effort in helping us to trade in our Frontier for a Titan.

Susan

Aug 8, 2014

The sales people were very nice. The manager, Kim Ewing was exceptional, he really worked with us to get us a car.

Bonny

Aug 6, 2014

It was easy from start to finish. Mr.Martel is always helpful and really listens to what concerns I have about my car. He is pleasant and professional.

Kitt

Aug 5, 2014

Everything was just perfect! The people are so nice and friendly, the service is excellent, and the cappuccino and macademia nut cookies are awesome!I'll be back!

Sean

Aug 4, 2014

Chris was courteous, knowledgable, communicative. He kept me informed all through process. The work was performed expeditiously. They even washed my truck when done.

Barbara

Jul 31, 2014

I have come to Nissan for 20 years and dealt with Robert in the Service department every one of those years. There is a relationship of trust that everything will be taken care of.

Rhonda

Jul 31, 2014

Everyone was so helpful and wonderful people to make the car buyer experience easier with having 2 young little boys running around.

Anthony

Jul 27, 2014

Everyone was very accommodating and made the purchase very enjoyable. I got the car I wanted and at the price that was affordable for my budget.

Lori

Jul 26, 2014

service advisor knew I was coming, immediately came out to the drive to assist and assured me he would spot check all my concerns and call before any major xtra fix was found necessary.

Christina

Jul 21, 2014

The overall experience was great! The person who checked me in answered a mechanical question that had nothing to do with getting an oil change and was very professional. The cashier was very helpful and cheery too. She told us we could go over to the Honda Dealer so that our 3 year old could play in the play area.

John

Jul 19, 2014

We were dealing with a service and with a recall situation and your staff seemed well informed on the situation.

Susan

Jul 15, 2014

I feel like Nissan is part of my family, I really know that you take good care of my car. I appreciate how Robert makes sure I get to work in time in the morning and how well the car runs after being serviced. It's nice and clean too! Thanks for all you do.

David

Jul 14, 2014

Mr. Martel listened carefully when I explained my car's problem. He assessed the scope of the work properly, the work was done in a timely manner, and the cost was as estimated. Most important - the car runs well.

Sharon

Jul 13, 2014

The service professionals when you first arrive are very pleasant and move quickly to get your vehicle into the service bay.No services are suggested that are not required.Questions are answered honestly Check out is fast and very professional

micheilyule

Jul 13, 2014

I don't usually write reviews, but I had such a disappointing experience at First Nissan that I had to share my story. So... I've been looking for a Rogue for awhile now and finally found one that I wanted at First Nissan. I emailed the internet department and got a quick response with an actually reasonable quote! I now have a decent starting off point for negotiations so I'm actually excited to go buy this new car! I wake up at 4:30 in the morning like a kid on Christmas but have to wait a couple hours for my newly pregnant wife to wake up so we can make the nearly 3 hour drive down to Simi Valley and pick up our new car! We get there and it takes nearly a half hour just to locate the vehicle. We literally checked three different areas on the lot, then the sales associate drove us to the mall because he thought it was on display there (it wasn't), then he said it was at the Kia lot next door (it wasn't) only to find out it was at the first place we looked!!! Finally, we have the car and the initial quote from the internet department, so lets get down to business! They would not work with us at all!!!! NOT 1 CENT!!! My wife and I eventually left to regroup and get some lunch. When we came back and it was the same story. The manager kept saying stuff like, "you really picked a popular model, I would be the laughing stock of my buddies in the bay area if I sold it to you at that price." or "It'll sell, it's a really popular car right now." Essentially making me feel like my business didn't matter! Do you know how much he came down from the original internet quote?!?! A whopping $60!!!!! Yes, that an amazing .2% off!!!! I was so put off by the whole thing and even though it was a decent price and the car that I wanted, I walked away because off how I felt treated at First Nissan. My suggestions to you...even if First Nissan has the exact car you want, go somewhere else! They definitely don't treat you like number 1, they treat you like number 1 in a million!

Karen

Jul 12, 2014

Excellent customer service, sales person Sonny and Manager Kim seem truly interested in helping us find the right car for us.

Terry

Jul 11, 2014

I was treated with the upmost respect by Dinesh De Silva. He listened to what I had to say, thoroughly explained the elements surrounding the deal and worked to make the transaction comfortable for me. I even received a pleasant visit from the President. Great car buying experience!

Patti

Jul 10, 2014

I was greeted by name and walked inside to complete the service paperwork. At first, I was waiting for my car but when repairs were identified I was informed and offered a ride home while the service was completed. I was promptly called when my car was ready and the courtesy van picked me up at my home and drove me to the dealership where my car was washed and ready to go.

Richards

Jul 4, 2014

I liked that the service department was very friendy even considering that the service was free. Very prompt and professional

Edward

Jul 1, 2014

I negotiated a price before arriving and when I got there is was the same and the car was the correct one with the correct options. Everyone was honest and informative.

Gabriel

Jun 27, 2014

Rafael in service was excellent. He provided prompt and exceptional service by fitting me in for an oil change even though it was the end of the day. Because of him, you have my business and loyalty for future service. Thank you.

Judy

Jun 27, 2014

I drove directly to 1st Nissan at 4:00 pm after discovering a problem with my 2 year old Rogue. Chris Bonilla in the service department came out to my car and had it checked by a tech. Chris said he didn't want me to drive the car until it was repaired so he arranged for a rental. I felt safe and valued as a customer.

ttrigueros

Jun 25, 2014

The staff was very friendly and worked very hard to get me a good deal regardless of my credit score. Very happy with the car and had a wonderful buying experience.

Denise

Jun 24, 2014

I had a very positive experience at First Nissan. My Salesman Sonny was wonderful!!! He was a pleasure to work with. He answered my many questions and even the ones I didn't think to ask. He showed me all of the Rogue combinations. He went up to the roof at least twice to get cars. He helped me narrow down my choice methodically and patiently. Not only did he know his stuff; but he was polite, funny and engaging. It is usually difficult to wait to get approvals, financing, etc. My daughter and I enjoyed visiting with him throughout the experience. The Sales Manager (Richard?) was very friendly, kind and accomadating. The finance guy, Henry was great too; very upbeat and quick. The people were so outstanding that I have not even mentioned how nice I think your cars are!!!

Mark

Jun 20, 2014

Robert is outstanding. He always takes care of any issues we have and follows up after I am home to make sure the car is running in tip top shape.

Catherine

Jun 17, 2014

Kareem was very easy to work with. He kept in touch, while I was researching other cars and did so via text which is what I prefer. I had other salesmen calling me every other day and usually at times when I couldn't take the call. Kareem also honored my request to deal with a single individual during the purchase process. My best experience purchasing a car.

Jerry

Jun 16, 2014

Once again... the staff are very nice to work with. The scheduled appt. was kept and they were very accurate on when the work would be done. Everything was explained to me and I did not feel like unnecessary work was done or requested. Very cooperative.

Steven

Jun 15, 2014

Very courteous and fast service. I live in Oxnard and drove here to buy my car and to do service rather then somewhere closer because of the service I receive.

Fredrick

Jun 14, 2014

First of all I liked my sales man Glen Puillips,,,he was not going to let me leave their without me being completly satisfied!!!

Diane

Jun 12, 2014

I have worked with Robert in service for over four years with a 370z and also the 2014 cabriolet. He is excellent.

Jane

Jun 12, 2014

Very courteous and knowledgeable service advisor, namely Robert Martel. I always like to deal with him as much as possible. Also, the shuttle drivers are always dependable to drop you off and pick you up.

Cecilia

Jun 10, 2014

The service on my car was done in a timely manner. The shuttle service from the dealer is very helpful.

David

Jun 10, 2014

Everyone was professional and friendly and the process was not that long. I received what I feel is a very good deal and a great car.

Konstantin

Jun 8, 2014

I like the fact that the service people are on top of things. They take time with you about your questions and call you back promptly when the car is ready. I used to have an Infinity and customer service was horrible at the dealership.

Steve

Jun 7, 2014

quality service, fast, friendly service and all personnel were friendly and helpful. Work was completed in a timely manner and cone correctly. Since the Nissan dealer in T.O. closed repairs and service has shifted to this store in Simi Valley. I am very satisfied with the switch even if it is a little farther to travel for service.

Tamara

Jun 7, 2014

The intake people are very friendly, even though they sound like nagging mothers when they say what past service is needed :)I absolutely love the cookies and coffee. Keep that up.

Steve

Jun 6, 2014

I always call Robert Martel to service both my Nissan cars. Robert does an outstanding job both in customer service and in keeping track of what's due for service. He always explains everything up front and never tries to sell me something I don't need. My cars run great after every service and it gives me peace of mind to know that Robert is watching out for me. I can't thank Robert enough for a job well done every time!!!

Madeline

Jun 4, 2014

Raphael was awesome. The service was great. I even got a ride to the mall and picked up 3 hours later Thanks for the car wash too

Jack

Jun 2, 2014

the frendly patience of Dinesh De Silva and his excellent way of informing me of all the details of the car's many instruction to operate it in a safe Manner.

Dennis

Jun 1, 2014

Chris and Tony the porter. Chris did his job well and Tony is a car guy like me. Tony and I had a great conversation.

Selmer

Jun 1, 2014

My experience with First Nissan was completely hassle-free, quick and effective. The work was done in the time I was told, and I got a phone call as soon as my car was ready to pick up.

Tim

Jun 1, 2014

Robert the guy in service is very helpful and provides great service. He is the reason that I go to First Nissan to service my car.

Debbie

May 24, 2014

Easy. Came in the middle of the afternoon, was driven to work and was able to pick up my car after service hours.

Dori

May 21, 2014

We are repeat customers and refer your dealership to many people. We loved working with Bobby and Kim and the whole process was easy and painless! Paperwork was done quickly and everything was thoroughly explained.

Richard

May 21, 2014

I was able to reserve a time for my service easily by talking to a human being. Staff were fast with their service, listened to my concerns and gave my Leaf SL a complimentary wash without me even asking.

Ramona

May 20, 2014

I had exceptional service dealing with Kim on your sales team. He went above and beyond to get me a great deal and had us in and out in a flash. This is my second lease and have had two great expereinces with Kim. I would do business with him in the future. Thank you.

Bill

May 15, 2014

Robert, my service counselor, was personable, knowledgeable, competent, and very reassuring. He gave me confidence that the job would be done well.

David

May 13, 2014

-Robert in your service department gave me a rental when I said I had a warning light on. It turned out that I needed the transmission replaced and he took care of it getting it done on a timely basis. ( I checked the web and according to other people's experience on their service for replacing a transmission, mine was lightning fast).

Linda

May 11, 2014

Matt went out of his way to help us, and we've been in several times, trying to decide what car we wanted to buy. He was low pressure but friendly and accommodating. When I decided on a Juke, I came back and asked for him. His manager worked with us about the features and prices, and I feel that I was being dealt with fairly.

Maria

May 9, 2014

Robert Martel promptly returned my call, and was very professional, efficient, and accommodating, as usual, and had my car done on time as I requested.

Ernest

May 7, 2014

I had a issue with my dashboard gauges after having warranty repair on my dashboard due to a rattle. The desk staff was having a hard time understanding my issue so Brian, the service manager took over. He listened to my story, made sure he understood the problem, and then tested the car to verify the issue. Brian worked up a solution that, in my mind, was the reasonable path forward and I appreciated that. He also took an extra step in helping keep all of my car keys synchronized after I replaced a lost key, however then found the lost key. I have to admit I was annoyed that my car was having problems immediately after having the rattle fixed, and there was no way to be 100% sure this new issue had anything to do with my previous repair, however Brian in every helped make this a non-issue for me. Its this kind of client focus that keeps me bring my Maxima back to 1st for all of its service.

Jose

May 6, 2014

All of them were very helpful, especially Danesh Da Silva he help me thru the process it was easy and smooth I would definitely recommend others to 1st Nissan Simi Valley.

MicGarcia

May 1, 2014

This is our third time purchasing from 1st Nissan & I will definitely go back. Robert, Kareem, & Henry made it easy & were very helpful.Offered great service & were very patient. Gave us a great deal on our 2014 Altima. We knew what we wanted & they delivered!!!!

yashdubal007

Mar 17, 2014

I am so disgusted with this place. I feel Nissan should not allow this dealership to use their name. The Sales Manager has absolutely no manners as to how to speak to a customer. Today morning I went down with my family to car shop. we did not want a color they had, but we were ready to compromise if they would have given us a good price. the salesman went back and forth with us on the price but we were not convinced. Finally we gave him a price but he was not convinced with that. We were walking towards our car, when the manager Kim Ewing approached us and started negotiating a deal but we were not interested. He became a little aggressive and started abusing (used F*** words). I was astonished listening to this. I asked him to stop abusing but on top of everything he became xxxxxx to me. I was so taken back with the way I was treated. A simple "sorry sir, we cannot sell you at this price" was sufficient, there was no reason to abuse and treat us like this. I am so pissed with them and have decided to switch from Nissan to some other brand. I would strongly advise to not approach this dealership, if you want to buy Nissan. Even if you have to drive to Valencia or some other Nissan dealership.

RKeil

Nov 27, 2013

This is the best dealership ever and I highly recommend going there if you are looking to get a great, affordable used car. I did not think that getting a car right now would be possible; I have little to no credit, I'm on a very tight budget, and I'm also a first time buyer but Kareem Hassan and the finance guy, Henry, worked really hard to make it happen. Their customer service was incredible and I got a killer deal...and this is the car I've had my eye on for quite a while. This is the place to go and these are the guys you wanna talk to.

theparent

Nov 21, 2013

After an absolutely HORRIBLE experience with Oxnard, CA Nissan we found First Nissan , Simi Valley. Matt and Kim understood what we were looking for. Found the vehicle and price we wanted. Absolutely THE BEST customer service. NO PRESSURE!!!! Friendly atmosphere ...get it done attitude. I have been singing their praises!

RachelMunoz

Oct 24, 2013

Buying my 2010 Nissan Rouge at First Nissan was a wonderful experience. K.E., M.Z., and H.S. were extremely helpful and went above and beyond to get me a great deal. The finance process was quick and they explained everything so that I would know exactly what I was getting. The staff are very friendly and welcoming. I would absolutely recommend First Nissan to anyone looking to buy or lease their next car.

RachelMunoz

Oct 24, 2013

Buying my 2010 Nissan Rouge at First Nissan was a wonderful experience. K.E., M.Z., and H.S. were extremely helpful and went above and beyond to get me a great deal. The finance process was quick and they explained everything so that I would know exactly what I was getting. The staff are very friendly and welcoming. I would absolutely recommend First Nissan to anyone looking to buy or lease their next car.

LEBLACK

Sep 2, 2013

4th car purchase from this dealer. Fair Price, Explained deal well, no double talk. They actually listened to what I wanted and I got it.

LEBlack

Sep 2, 2013

4th car purchase from this dealer. Fair Price, Explained deal well, no double talk. They actually listened to what I wanted and I got it.

joetest

Jun 11, 2013

When I scheduled my appointment they told me it would take about an hour. Told my boss I'd be an hour and a half late. Took them 2.5 hours to change the hydraulic brake fluid (which I found out I really don't need after 1 year), test the battery, and swap out the "in-cabin" filter. Apparently they didn't have time to test the heater, which I told them has never worked. By the time I could get out of there, I was so late for work I was ready to steal my own car. No they would not give me a ride, said it's too far. No chance of a loaner car, they told me.For the $160 they charged me, you'd think they'd bother to reset the "Battery maintenance due" alert and the other two alerts (AC filter, tire rotation). According to the guy, there is no battery maintenance, they're just testing the battery. So in summary, I should have spent $20 on a new "in-cabin" filter and installed it myself, if I even needed one (which I probably did not). I would have saved 2 hours and $140.

sayeghnick

May 18, 2013

Very friendly service he gave me a good deal and he is a good negotiator very kind person. Always asked if we needed water ron worked with us till the last minute and kept the dealer open for us even after buisness hours a did not make me leave without purchasing a car i suggest ron to anyone who enters first Nissan i had great experience!!! Ron your hooked me up your awsome.

kkb1951

May 17, 2013

I purchased my 2013 Altima in Sept 2012 and the experience was the best I've ever had when buying a new car. My salesman, Doug Scimeca, was so very helpful with all of his knowledge regarding the car. He not only gave all the information for my new car but he actually showed me how to set up my preferences with the radio and my cell phone and personally showed me how to lower the seats giving me more space in the trunk. At no time did I feel like there was any pressure for me to buy the car, as I have experienced at other dealerships. I also have nothing but good things to say regarding the service department. When I brought my car in for servicing I was told that it would take about an hour and I opted to stay and wait. They were so very accommodating while I waited, continuously checking with me, and keeping me updated on the progress and yes, it only took 1 hour, just as they said. I know that whenever I need to bring my car in for servicing I can be assured that everything will be taken care of and in a timely manner and professionally. I will recommend 1st Nissan to all of my friends and family and to anyone who also wants a 5 star experience.

littleblue

May 16, 2013

This is now our third car we have bought with Ron Giannoni being our salesman....He has been very patient, kind and helpful with the selections of our vehicals.....His patients with people is remarkable...he gives you his full attention throughout the whole transaction...We have come back many times asking questions about our cars and he is always willing to answer them for us.....Would we buy another car from First Nissan?, the answer would be we wouldnt go to any other dealer or salesman then First Nissan or Ron...Thank you so much Kim and Ron for making our purchases happen.....Sincerly Dave and Sherida Scollo

BudHall

Apr 28, 2013

John Jack was a pleasure to deal with, Not your ordinary sales type guy, he was honest and walked the talk from start to finish. I would buy a car from this guy any time, and so should you. Benji Hall

juicy2012

Mar 21, 2013

My husband and I, would like to thank Albert Rodriguez (sales) and First Nissan for our 2013 Nissan Pathfinder. Eight months ago Albert Rodriguez helped us with the purchase of our Nissan Frontier. We were so happy with the purchase and the customer service, we were delighted to return back to Albert Rodriguez for our Pathfinder. Thank you!

Richard L.

Mar 18, 2013

I came in for service and everything was very good. They took care of everything very quickly.

Robin

Mar 18, 2013

They have been really good all around. They do a really good job I usually get in and out.

flymus

Feb 17, 2013

The Staff at Fist Nissan, Simi Valley was exceptional. From Matthew our Sales Person, to finance, to Management. We appreciate good service and First Nissan performed. Thanks Again!

ryan.schultze.98

Nov 29, 2012

This is the second time I have purchased a car through First Auto Group of Simi Valley. They were once again friendly patient and helped me find the right car I needed. I would recommend anyone coming here to get a car.

LIZ EATON

Sep 18, 2012

SALESMAN WAS NOT PUSHY AND WAS VERY KNOWLEDGABLE ABOUT THE CAR I PURCHASED. IF HE DIDN'T KNOW THE ANSWER HE FOUND OUT. DIDN'T HAVE TO HAGGLE ABOUT THE PRICE TOO MUCH SINCE I BOUGHT THE CAR UNDER THE AAA PLAN. THANK YOU FIRST NISSAN.

photogals101

May 25, 2012

My salesman, Bobby did everything possible to get me the car, color and features I wanted (it took a couple days)he stayed in touch with me, keeping me informed of his search. Kim Ewing made my leasing experience painless! My car was delivered to me and Bobby went over every feature and detail of my new Nissan Juke with me. It is EXACTLY what I wanted!!! I couldn't be happier!!! Thank you!!!

crawdd

Feb 27, 2012

1st Nissan has the most amazing staff. Kim, Matthew and John were the nicest, friendliest guys ever. They were so helpful and supportive while trying to find a great car for me. They went above and beyond to make sure I left very happy with my new car. Everyone should give them a try!

kstricker

Feb 18, 2012

I can honestly say, I had the best experience with leasing my new Nissan Altima working with Kim Ewing and his staff. Everyone was so nice and welcoming and I appreciated the whole experience very much. I have never received, from a car dealership, such exceptional treatment. I was shown around and introduced to those I will be communicating with whenever needed (questions, oil changes, etc). I was shown everything about my new car to every detail and I have to say I LOVE THIS CAR!! I highly recommend this dealership and will be back when I'm ready for a new one!

gizbiz0007

Feb 14, 2012

I would definitely recommend seeing Ron if your interested in purchasing a vehicle. He is a straight shooter, honest and an over all good guy. You should feel confident that he will give you the best deal he can give.

didicat

Feb 9, 2012

Kim Ewing and his staff are knowledgeable and courteous which made our experience a good one! We will make this auto group our first choice again in the future!

miulli

Dec 29, 2011

I had a great experience with the the purchase on my new Xterra Joseph B was great. He worked hard and close with me to make sure that I was getting exactly what I wanted. He was attentive and proactive. Thank you!!!

mrodela2002

Dec 8, 2011

As most people know going to buy or even just shop around for a car can be a real pain because dealing with a car salesman have a bad reputation. It's as if they can smell you coming and like sharks they swarm around you which causes pressure and stress. My husband recently had an accident and our car was totaled, that was stressful enough but now we had the unpleasant task of having to TRY to find a car that we could afford without feeling pressured from the "Salesman". When we arrived at the dealership we sat in the car for a few moments to discuss our strategy and were planning on playing "good cop, bad cop". As soon as we got out of the car we were greeted by a gentleman named Joe, already he had a very pleasant demeanor. He was patient as we explained what we were looking for and didn't pressure us AT ALL! We explained we were strapped financially and he never tried to push us into a car we couldn't afford. He made sure he didn't tell us that if he couldn't give us an answer to our question he would find out and not tell us something just to make it sound better. He made us feel as though we were doing business with a friend who truly cared about our situation and was trying to do everything he could to meet our needs. I really hope you can realize and appreciate the type of employee you have. If all of your customers are treated the way we were you will not just be selling cars but you will be building relationships which is very important if you want repeat customers or referrala. We will definitley be referring our friends and family, not just to your dealership but to Joe specifically. Thank you so much for making a bad situation into a very pleasant one. Thank you also to Joon for his help in this matter, he too was very pleasant and friendly. I believe having good employees says alot about the manager and you deserve a lot of credit Kim for making sure you have people who care enough to listen and help instead of just trying to sell cars and make a buck. Thank you just doesn't seem to be enough to say but since there are no other words, THANK YOU VERY MUCH!!!!! - Martha Valencia

jf2011

May 19, 2011

The salesman, Bill was very nice and a very smart man. He helped us select which car was for us very quickly and without too much pressure. He did not have a very good knowledge of the inventory they had and only showed us a few cars out of their whole inventory. Of course he tried to land us on the most expensive model they had. When we got into the finance part of the deal is when we met our good "friend" Joe. He was a classic car salesman. He was trying to find as many ways to rip us off as possible. It was after 7 at night and the bank was closed but MAGICALLY he told us that we were turned down by nissans bank, of course he tried to sell us on a used car (more profit in used for them). We went along to make them feel like they were getting somewhere. He was rude, arrogant, and worst of all reached out and touched me (took a bleach shower to get the slime off). Don't go to this place unless you want to be ripped off while they have a smile on their faces.

maryannpregis

Feb 27, 2011

everyone was great there even though i had bad credit they did everything they could until they got me in a car they were very helpful they were very patient with helping me find exactly what i wanted and the main thing is that they werent pushy if they had been i would have walked out and went some where else

ddox

May 8, 2007

I went internet shopping for the first time .I purchase a new vehicle approx every 2 years.This dealer gave me the lowest price( lower than I expected) and did not try any last minute games to increase the price.They have followed up there sales promise with exceptional service and delivery the goods every time I ask. Do to the exceptional manufaturing they have only needed to do maintance work so far,however it is done right the first time and on time.