Acura of Honolulu reviews

A happy customer

Nov 4, 2016

Excellent service. Richard Ballesteros was friendly, clear and concise in his explanations about the service...he even solved a problem I had with the beep when locking the car (the beep was missing, he went out to the car with me and showed me how to fix the problem, then he fixed it). I appreciate the extra concern, effort and help, as well as teaching me how to do it. Car was delivered promptly, with all the required service, and the washing and cleaning, felt like a new car...good job

DANIEL CARTER

Nov 4, 2016

The entire experience was comfortable and enjoyable. My wife and I are very happy with our salesman Thomas provided. There was no pressure at all.

trinity

Nov 2, 2016

Larry Yip provided excellent service! 5 start experience! I will recommend to all my friends and family to stop by Acura of Honolulu and ask for Larry...

etk01

Nov 1, 2016

Everything went smoothly with my TSX service. Minimal waiting time and the car was ready as promised. Shuttle ride was provided and was on time.Parts for airbag recall were ordered.

rdx030

Oct 31, 2016

Paul Furtado always goes the extra mile to ensure a great experience. Service was done on time as expected. Shuttle service was on time and very friendly

Janice

Oct 30, 2016

Service.was good but the wait time just to drop off my car was ridiculous however, when it was ready to pick up, it didn't take long

Eva

Oct 30, 2016

Great service. I can always count on Paul Furtado and team to deliver. He also scheduled my next service appointment and made sure to schedule a loaner so that I can get my kids to school and myself to work on time.

Randall Sakamoto

Oct 27, 2016

Great service and very friendly. We were impressed by the whole sales process at Acura. It was very informative.

RonL

Oct 17, 2016

I was referred to Jason Thai by another Acura owner. Jason was extremely knowledge and made to purchase easy and quick. After it was all over , I felt like I had made a new friend.

Aileen Sodetani

Oct 17, 2016

This is my 5th Acura lease. My sales representative was very informative, thorough and personable. I brought along a girlfriend and she purchased an Aura as well! My buying experience was excellent!

Ronz1

Oct 12, 2016

Great Service and totally satisfied. I know they are going through renovation and building a new show room and waiting area. Although they are planning to build a new show room and waiting area. I went in for a simple service and they did a warranty repair on the spot. Awesome service and saved me a trip back. Highly recommended.

Vicki G.

Oct 12, 2016

I was really just beginning my search for a luxury car - I was not looking to seriously buy anything for another year. My cousin and I met Randy Botelho and explained the situation. Randy asked a few questions and really let us steer the expectations of the experience. He answered all of our questions and offered a test drive just to check it out. What a drive! Randy was very knowledgeable and very patient. When I told him that my husband would need to come and check the car out, Randy was more than happy to oblige. He was just as patient and knowledgeable the second time...!

JT

Oct 8, 2016

Paul has been my service advisor for 3 years.He has provide exceptional customer service from day 1.He has always been very helpful when I took my vehicle in for any service needs.If anyone is looking for shop where you can service your vehicle trust the guys and gals at Lithia Acura especially Paul Furtado.Keep up the great work.

Kepa

Oct 3, 2016

Paul Furtado is very patient and understanding. He always call back. The only problem I have is that no one takes responsibility to answer the phone .

Ocolj

Oct 3, 2016

Richard the customer service rep was awesome. He was friendly, provided professional service, and most importantly got the job done. I would definitely go back to him for future needs and would recommend him to anyone.

Kenneth Koyanagi

Oct 1, 2016

Service rep was very helpful and provided excellent service.

H

Oct 1, 2016

I was pleased with the service given to me by your staff. Paul Furtado, my service advisor, is excellent. The dealership is undergoing construction so it was quite congested and confined. The waiting area was satisfactory. The only issue or negative was the waiting time for my car to be serviced. I was a "waiter" and it took almost two hours for my car to be serviced.

Happy customer

Oct 1, 2016

Paul and team give great friendly service. Always accommodating with scheduling, providing loaner car, wash and wax, and taking great care of our MDX. Awesome service.

toyotaguy175

Oct 1, 2016

All you have to do is make the appointment several weeks in advance. Acura is quick to complete an oil change and they will wash/vaccuum your car too if you want. Thanks.

Lovina Albritton

Sep 29, 2016

This is not my first buying experience with Acura of Honoluu. I purchased my first Acura TL sh-AWD Tech Pkg back in 2009 and the service of the sales department was excellent as it was last week when I purchased my 2017 MDX Adv Pkg from Mr. Tommy Lee.

Lori Katahira

Sep 29, 2016

Our service manager has been taking care of our family for almost 20 years. Service is always friendly, done right and done fast. The little extras also make a big difference, like loaners, shuttles, and complementary wash and vacuum.

Rochelle Baliza

Sep 29, 2016

Just disappointed that my car didnt get the complimentary vacuum and wash

Lisa

Sep 28, 2016

They provided great customer service. I dropped off my car for service, received free shuttle service to work, car was serviced and completed at the time I had requested, and the shuttle driver picked me up and brought me back to dealership at the specific time I had requested. I was greeted, made my payment and given my keys, and off I went. Everything was running smoothly and I would definitely return again.

L.Martin

Sep 26, 2016

Easy process.Great customer service.Love my new Acura.

Dexter

Sep 17, 2016

Great professional and friendly fast service! I brought my vehicle in at my appointment time and it was looked at right away. They didn't find anything wrong, and so it gave me a peace of mind that my vehicle is actually running good.

Janet

Sep 15, 2016

We have been buying cars and receiving service from your dealership for the last 40+ years. Obviously, we are pleased with everything from the Sales to the Service...and we are hooked on ACURAs. The ones we traded in were 15 years old and still in excellent shape! Paul handed us over to Thomas for the sales and we ultimately decided to buy two new cars. Rick dealt with the paperwork and voila---new cars. There was a bit of understandable confusion about the color of the interior of one car, but hat was resolved to our satisfaction...BIG time.

AcuraCustomerSince1988

Sep 15, 2016

My service indicator came on so I called my service consultant. He was leaving for a seminar and vacation so he scheduled my appointment with Richard Ballesteros. I was early for my scheduled appointment time but Richard was able to fit me in. I waited for the car which was done in no time. Exceeded my expectations!

Laureenchu

Sep 11, 2016

My service advisor Larry Yip was excellent . Very courteous and went beyond the extra mile to call me and tell me about the status of my car repair and made sure they they picked me up after the repair ... That is what customer service is about ... If Acura cuts off the pick up /drop service service and the free car wash .. I will not renew another car from Acura .

Carrie Nishihara

Sep 9, 2016

Everyone was very courteous and helpful. Service was prompt. The waiting room was quite comfortable and they expedited my complimentary car wash & vacuum despite the holiday backlog. Overall, I was impressed with how they treated every customer. It was a very pleasant experience.

AcuraCustomerSince1990

Sep 9, 2016

Friendly & efficient! My service consultant was out sick on my scheduled appointment day, but Richard filled in and accommodated me at my scheduled appointment time. Exceeded my expectations!

Carl J. Schlack, Jr.

Sep 5, 2016

Prompt and courteous service during routine maintenance for 2014 Acura MDX.

dakine

Sep 4, 2016

Overall facilities - 4 stars. Need some morning snacks (i.e. donuts). Don't have to provide snacks all day but for those who wake at 5:30AM to make the 6:30AM drop-off.Overall rating - 4 stars. Although Quality of repair was good, a covering was not put back correctly (missing screws). Service manager already contacted but I now have to schedule time to take it down again.

Kevin

Sep 3, 2016

Worked with Jason to purchase my 2016 TLX. Jason is straightforward with you throughout the process and makes the car buying experience easy. He is a great salesman and truly puts the customer's interest first. Keep in mind that the new Acura building is being constructed so it's not what you'd typically expect right now. Everything is currently being run out of trailers but they should be finishing construction sometime this year.

adc913a

Sep 2, 2016

Came in early but was accommodated as soon as possible. We waited for the car, but wish there was free snack available like they do in Crown Acura or Hall's Acura in the state of VA. Coffee was OK. The car was vacuumed but not washed because they said that the hose was broke, so I hope the next time I get it serviced, it can be washed. Mahalo

Kristi Wilson-Sakamoto

Aug 23, 2016

Paul is always so helpful and always provides a loaner which is extremely appreciated

Nanies60

Aug 22, 2016

Took my car in earlier than schedule but they willingly accommodated. Service was prepared on a timely manner and car washed and cleaned to my standards.

Didi808

Aug 20, 2016

Service was excellent! Frank Oros, my service writer, was friendly, efficient and most helpful. My car was ready at the time he had indicated. I also really appreciated the free service of transportation to and from my home. Thank you!

Author

Aug 20, 2016

As always, Frank Oros provided excellent service. One of the reasons we purchased a new Acura is because of the exellent service we received with our 1999 Acura.

Acura TSX

Aug 17, 2016

I would like to thank Mr. Furtado for his experience dealing with the customer, He is a great assess to the Acura Dealer, very professional and well trained. Once again Thanks Mr. Furtado excellent job.....

David Solum

Aug 17, 2016

Larry has been exceptional in his service every time I've visited. He truly goes beyond my expectations every single time. Exceptional!!!Thank you, Acura of Honolulu, for having Larry as an employee.

neddy

Aug 15, 2016

My only suggestion if to make scheduling an appointment easier, sometimes it takes several phone calls. Paul as usual is excellent, attentive, diligent, joy to visit.

joan G

Aug 11, 2016

This was a stressful event battery died... But your service , road side assistance and Repair department all deserve a GOLD star, very professional extremely helpful and solved the problem quickly. Was one of my best service experiences lately.

Kelcykasik

Aug 7, 2016

From beginning to the end of the sale the team at Acura worked with me every step of the way to find the car that suited my needs and budget. They were professional and truthful throughout the entire process.

TL owner

Aug 7, 2016

The customer service has always been more than satisfactory; however, the new location is less convenient than the former site on Ala Moana Blvd. The waiting area is much smaller and the beverage/snack area is lacking in comparison to the previous set up.The complimentary car wash and vacuum is always appreciated.

Patricia Chong

Aug 5, 2016

I was late and missed the location because the dealership moved after several years. My broter drove me ther after my afternoon attempts to locate the service area. The service was good once I got ther.The directions sent were not that good. PC

aw0701

Aug 5, 2016

The service consultant, Paul Furtado provided excellent service: I was acknowledged promptly, arranged for a loaner and the car was ready at the appointed time,

Darryn

Aug 4, 2016

Everyone here is very courteous - from the check-in staff, the service providers, and the cashiers.

Gaylene L

Jul 30, 2016

I purchased the lifetime oil change plan and bring in my Acura TSC every three months. The service is always very courteous and efficient! Best customer service anywhere.

DeanE

Jul 29, 2016

When we have visited the dealer, we have always received excellent service. This is our first time visiting the new location. Though not as "finished" as the older location, the service we received from Paul Furtado and the other employees is still exceptional.

Jonathan

Jul 29, 2016

Good service of my vehicle. Service was quick and car was clean.

Arlene Odagiri

Jul 25, 2016

Due to an emergency situation I did't have an appointment but the staff greeted me warmly and arranged a meeting with my usual service manager, Paul Furtado. He had the shuttle take me to work and called to follow up on my situation, my driver window would not go up. The problem was quickly diagnose and rectified. Paul has never let me down and is always professional and quick to respond to my questions or needs. I highly recommend Acura not only for the quality of the car but also due to the great service/maintenance.

bombers32

Jul 24, 2016

I've dealt with Paul for years and he has always shown friendliness and professionalism. He made sure to check for deals for my service before writing up the service order. He makes me feel comfortable in leaving my vehicle in good hands.

Robert

Jul 23, 2016

From the moment I entered the Service area the staff and employees were attentive to my autos needs and my concerns. In spite of my busy day but I felt comfortable leaving my vehicle with the Service staff and personnel due to their courteous, professional and friendly attitudes.

Full Metal

Jul 22, 2016

Frank was able to schedule my appointment at a convenient time, and personally made sure all work was complete on time. He even completed the wash on his own to keep the visit on time. Great Job!

CT

Jul 22, 2016

I was having my car serviced by Acura for an oil change. Paul, my service consultant, was friendly and professional, as usual. He also noticed that I was due for a safety check and scheduled it for me at that time. I appreciate the service that I always get at Acura of Honolulu.

shaila campbell

Jul 21, 2016

SErvice was good, efficient and cost effective-fixed break lights and the process took 2 hours, not bad. thanks for the wifi

Garett Cosner

Jul 20, 2016

Everyone was happy, friendly, and inviting upon my arrival through my departure. The lounge area was comfortable enough during my short wait time and I enjoyed the free wi-fi which allowed me to do some business during my wait.

Chris Tanaka

Jul 20, 2016

no one answers the phone and unfriendly customer service at the counter when paying. Like old Acura dealer better

Acura owner

Jul 16, 2016

Prompt service with added service of checking vehicle and wash and vacuum. Vehicle was checked and serviced in the time promised so satisfied with work.

Robin Lee

Jul 16, 2016

Had a great experience with Acura service dept. It was easy to make an appointment, communication was excellent and the shuttle service was smooth! Thank you for taking care of my MDX and my family!Aloha,Rob Lee

Janice Shelton

Jul 13, 2016

Service at the dealership has always been fantastic! Everyone makes you feel very welcome and they greet you with a SMILE! I love that ! The service agent is very thorough and tells you know exactly what is happening with your vehicle, also having your car washed and vacuumed at no charge, what more can you ask for!

Paul I. Kaneda

Jul 13, 2016

Great car. Sales person was very cordial and helpful.

Karen

Jul 10, 2016

Larry is just great - he always provides great service especially in getting me the best price for my big repairs - I really appreciate it. he even made the extra effort to get me a loaner when none was available. Chris was also very courteous when his does his shuttle runs.

-beth

Jul 8, 2016

Awesome customer service!!!Larry Yim is truly exceptional to his customers.Thank you :)

Lorrieko

Jul 7, 2016

Fantastic as usual...really appreciated shuttle ride to Starbucks while waiting.The free car wash always niceI've been loyal customer for 12 years

Acura Family

Jul 5, 2016

I always get my Acura serviced at the dealership. They are ver accommodating, especially with my busy schedule. My rep is great.... everyone at Acura are really friendly and very helpful.

Venus.4786

Jul 1, 2016

Excellent, friendly and courtesy customer services. Service provider easy to talk to, listens to my concerns. Vehicle is completed on time, washed and vaccumed. Easy in and out service

kathyw131

Jun 25, 2016

I needed a battery change. I was met quickly at the service department and was led to the office to review my warranty (I was covered), double check all my contact info. and offered a free car wash and vacuum. They were able to provide this service under 1 hour as I watched tv in their customer lounge.

Neil

Jun 23, 2016

Great customer service and automotive maintenance service from time of check-in until check-out.Lounge with TV and coffee and newspaper were also a plus.

shizuko

Jun 23, 2016

From the time you enter the office, you will be helped immediately. The sales associate who helped us, listened to what kind of car we were interested in and showed us cars to choose from. He was patient, honest and very professional about promoting why Acura was a good choice for a car. Because of this, we decided to purchase our Acura ILX that day. It's been two weeks, and we love our car. Thank you!!!

Neil

Jun 23, 2016

Good customer and maintenance service from the time of check-out and through the time of check-out.Lounge with TV and coffee and newspaper were good.

Agnes

Jun 22, 2016

I always return to my Acura dealer's service dept. because they know my vehicle and always provide effective, friendly service.

ChrisAmendola

Jan 5, 2014

I had a not so pleasant experience at this dealership, my wife and I are new to the island and we had given up on trying to buy a car from a private seller.We saw a couple of potential cars on Acura's website so we figured we would go check them out.When we pulled up we were greeted by the salesman Scott, we told him we wanted to see the TL they had advertised and immediately started with the salesman tricks......"oh are you the one that called about it this morning" OH NO is someone else interested I better jump on it NOW HAHA. So he took us over to a TL that looked like crap, Headlights were foggy, car was filthy, and when we looked inside it was filthy as well. The cup holder cover was broken and when we asked if that's something they would be fixing his answer was if we paid for it they would fix it. So you take in a car that has broken items and you want the next person to pay to have them fixed. What a joke. Needless to say we walked away from that winner. The next car we wanted to see was a used 09 4dr civic EX. Scott did his best to find this car as it was not on their lot, or their used lot. He did however find a 06 2dr ex. This car was nice, it was buried and hard to get into and there really was no attempt to even get it it so it can be viewed fully. A nice car but again not any attempt to have the car spotless on the inside for the future owner. I understand the outside is gonna get dirty sitting in the lot but the inside should sparkle. Its like they take these cars on trade and do nothing with them. We went back to the desk and waited to see if the 4dr civic would materialize and no luck, so he took our number and would let us know when it was found. So later that night I did get a phone call about the missing civic, turns out the sales manager was touring the Island in it and it would be at the dealership to view the next day.We went back first thing expecting to see this gem and low and behold it was filthy inside and out. Granted filth doesn't make it a bad car but certainly doesn't help. SO we took the car for a ride and it went pretty well and now its time to deal. But wait there is no dealing, 12k for an 09 with 70k miles is too much sorry on island or not its too much for that many miles. 10500 on a good day is fair and we were willing to go a little above that but no deal, all we heard was how Scott the salesman wasn't going to make money on this deal and how they took this in for so much money......... boo hoo that's BS wholesale on that car is no where near 11 grand and if you are more concerned about what you are going to make rather then how you can work with the customer then sorry you are not getting our business. For the money they wanted for this 09 we went and paid the same for a brand new Civic EX at Tony Honda. Even though we could have probably gotten an ILX on lease for less with some more options I still wouldn't give them my money. Scott at least pretend you care about the customer and what they want to spend instead of crying about what you're going to make on the sale. Todd Jones, as a sales manager you should be on top of your stock and how its presented. showing cars that are gross and have broken items is ridiculous. You may be the only Acura Dealer on the rock but you aren't the only dealership.