ALL STAR BUICK GMC TRUCK, INC. reviews

Sam

Apr 25, 2016

Suggestion: Leave a slot open for those people who take the time to make an appointment for their vehicle. Waiting time long

Cathy

Mar 18, 2016

Really great car buying experience and very helpful salesman

Vernon

Feb 27, 2016

A buying experience like none other. No stress and no pressure. Questions answered and full attention given to the customer. An atmosphere that is welcoming and with folks that care about your thoughts and concerns. I highly recommend this dealership.

Angie M.

Dec 1, 2015

I will always use AllStar!! They are so customer service driven. I have never had a problem with them. I have purchased 2 vehicles with them and will always return!

VERY SATISFIED CUSTOMER

Oct 29, 2015

Everyone I encountered during the process was very courteous and informative. I enjoyed my experience with ALL STAR

Dan & Jen

Sep 18, 2015

Thank you for the prompt, professional, and courteous service!

Tara Daniels

Aug 12, 2015

I would recommend this place for everyone to buy a car. My salesman was Carroll and he was so awesome. Everything went fast and smooth and found exactly what I wanted and the price I wanted with a great deal. I will always be a customer.

Landon

May 19, 2015

I've purchased several vehicles from here and I've always had a great buying experience. This is by far the best dealership around. If you're looking to buy, give Leslie a call!

KSmith

Mar 11, 2015

Great service and friendly people. Very well taken care of. I would recommend anyone who is in the market to buy to this place.

B StMary

Sep 3, 2014

I have always been treated very professional and courteous. My dealings with All Star Buick Dealership is one of the best! The staff there will follow up with me after services has been completed. I would highly recommend my family and friends to do business there. Thanks All Star Buick in Sulphur La.

John

Jun 5, 2014

I was well taken care of .we had problems and over came them. Also wanted it to be known that I will buy my next vehicle for the sale person that I bought it from .she handle job better any sale person that ever dealt with .I wish everyone that sales car or trucks would learn from her. she took her time and made sure I was getting the right truck for what I needed .thanks great job!

Danny

May 27, 2014

They treat you like you are important and the only person important at that time. Between the salesman, Gene Leisure, and the owner, Jack Hebert, they make you know your needs are listened to and your interest is considered.

Shane

May 24, 2014

We absolutely loved working with Terry. She's made it so easy and pain free! I would definitely recommended her and the entire dealership to everyone it know. Also, pawpaw jack came out and acknowledged us and gave my two boys dollar coins for them to save for them.

Kathryn

May 24, 2014

even though I made an appointment two weeks ahead, there was no loaner available. I was given a ride home and my car was delivered to me at 2pm the next day! I understand the expense of keeping demo's available for loaners. Could some of the nicer used cars on your lot be used as loaners? Other than some inconvenience, my car was delivered to me clean and all work preformed properly!

Jesse

May 19, 2014

The man who has helped me every time that I have been to the dealership service department is outstanding (I don't know his name, but he is left-handed!). He is always so professional and takes his job very seriously. He is huge on customer service and spares no time making you feel welcome and a part of the GMC family.

Danny

May 17, 2014

Treat you like family with professional, courteous and diligent service. Great experience once again from, Tammy who ordered the vehicle, Ryan who sold the vehicle, Kelly who took care of financing of the vehicle and last but not least Jack Hebert himself who offered his personal service and phone number for any questions or concerns that might arise in the future.

Allen

May 9, 2014

I was offered a very good price from the outset without having to bargain to get there. My salesperson, Leslie Dartez was knowledgeble, professional and pleasant and a great help in teaching me all the features of the truck.

Larry

May 6, 2014

The thing I am the most pleased with other than price, is that I did not have to spend a whole day at the dealership. I was able to get in and out pretty quick.

Ray

May 2, 2014

I came in and there were four vehicles ahead of me waiting to be serviced. It would have taken a couple of hours to wait. I ask if a loan vehicle was available and I was told no. When I purchased the vehicle I was told that a loan vehicle would be available if needed. I was instructed to come back around noon and they could work me in. I returned at 12:10 and they did work me in and had me out within 30 minutes or so. Steve was very nice and did his best to take care of me. This time I had other things to do locally and was able to burn a couple of hours. What will happen next time?

Nellie

Apr 30, 2014

We had a very good experience. Had our vehicle ready as stated. I am very proud of my new Enclave!

Alex

Apr 30, 2014

It was a great dealership experience. No hassle involved and the sales transaction was done quick and in a very professional manor.

Ralph

Apr 25, 2014

It was truly a pleasure to Janet and me! Chris Burnworth made every effort to answer all our questions thoroughly and was patient in working with us. He knew the features of the vehicles well, and was not overbearing and did not pressure us. The other persons we met were friendly and helpful as well, including Darcy, Jack and Sherry. We are enjoying our Buick Enclave immensely. We do not hesitate to encourage others to check with All Star when searching for a vehicle!

Derek

Apr 22, 2014

Drove from baton rouge to get a great deal that was given to me by some great people.i was in and out and on the road in my new truck. I showed up everything that was promised over the phone was exactly what I got when I arrived.chris was an outstanding salesperson to work with and has checked in with me more than once to make sure everything was good. Hope to be able to do business again soon.

Linda

Apr 22, 2014

Great experience. My salesman was not pushing and answered all questions. When he showed me the things my car could do he took his time explaining everything to me. I will recommend All Star Buick to all my friends and customers.

Howard

Apr 17, 2014

Everyone was very knowledgeable and gave me the answers to all my questions. My truck was taken care of an a reasonable amount of time.

Tommy

Apr 5, 2014

Very professional, friendly, and timely. When I drove up with my truck, introduced myself, they pulled my paperwork and explained the process to be done and the approx. time needed to perform the repairs. They were done with my truck in less time than they said and had me on my way. Great group to work with.

Lormand

Apr 3, 2014

I always receive a warm welcome and informed advice. I leave knowing that the service I requested has been accomplished to the best of their ability.

Deanna

Apr 3, 2014

The quality of service provided by All Star is far above any other dealership in this area. All Star's staff is always friendly and very accommodating.

Marcus

Apr 1, 2014

I have purchased 6 vehicles from All Star and my oldest daughter just purchased her 2nd vehicle from All Star today. I wouldnt go anywhere else. Jack Hebert and his staff are the friendliest people I have ever had the pleasure of dealing with.

Daniel

Mar 28, 2014

From my phone call to our stepping into the Service Center - prompt, informed, ready-to-assist people. Explanation to our question/need answered immediately as we brought in Acadia. Prompt work on car - returned to us same day.

Linda

Mar 27, 2014

I FEEL THAT EVERYONE THAT WORKS THERE IS MORE THAN WILLING TO HELP IN ANYTHING THAT YOU NEED. THEY ARE ALL PROFESSIONALS. VERY GOOD DEALERSHIP.

Alexandre

Mar 26, 2014

very nice folks...found the truck on internet and then called . they called me back when they had a truck we were interested in. Lesley was an outstanding. Took her time and connected our phones to the truck system and showed us all the cool features of the new 2014 GMC trucks. Wife will need a new GMC Yukon soon and we will look Lesley up at Allstar Buick

Karl

Mar 26, 2014

Terry Wilson through the internet and presentation of my vehicle was outstanding she really took her time explaining to me all the aspects of my new vehicle. Lesley Dartex was just awesome she made me feel at ease through the process of buying my first new vehicle and explaining to me all the warranty information and vehicle information I thank them both for a great job .

Eugene

Mar 19, 2014

Three issues1. Salesperson immediately tried to inflate advertised price before even looking at the vehicle. The owner correcte3d this.2. Vehicle was delivered without safety inspection. 3. Vehicle was delivered without washing and details.The owner was a pleasure doing business. Salesperson very inexperienced.

Alpha

Mar 13, 2014

this is our 4th vehicle from All Star.We have always had excellent service ,the people who work there have always went out of their way to be of service.

Sharyl

Feb 27, 2014

Wonderful. I call; schedule appointment; they pick up my car at my place of business & do scheduled maintenance & then return it to me. Couldn't be easier. Would not go anywhere else for my next purchase.

Burton

Feb 27, 2014

Great experience with the service I received , I was in and out in just a few minute. That is the way I like it! Thanks so much for being so kind to me.i would recommend anyone to come to your dealership .

Linda

Feb 27, 2014

very enjoyable no hassles, good service, the salesman was very professional and polite and no pressure. experience was great, i have bought from this dealership before and will continue to do business with them again.

Starlet

Feb 25, 2014

All Star is always on my list of dealers to check out whenever I am in the market for a car that they carry.

Deborah

Feb 25, 2014

I researched and look at different makes and models for months, examining options and costs. I made my final decision based on the way I was treated by the salesman and the fact that I have bought from All Star before and was treated well in the past. Wade Foy was my salesman and he was very helpful and accommodating through the whole process. And of course, Mr. Jack was helpful as well!

Ronnie

Feb 22, 2014

Everyone there was very nice and kind!!! I will definitely be going there for all of the maintenance and service on my vechicle!

James

Feb 21, 2014

Allstar is the only place we do business!They make easy deals, offer the best trades, and keep a great inventory. Their service is second to none.

Kimberly

Feb 18, 2014

My service experience was exceptionally pleasant. My only downfall is that this is such a busy location, I can't sit and wait on my vehicle, I have to leave it. In this busy day and age, that is a draw back for a busy working mom. Otherwise, I give 5 stars to the staff and quality of work. They are just extremely busy. Which is good... just not convenient.

Craig

Feb 18, 2014

My experience was excellent. Terry was very helpful with all of the process being that this is my very 1st new vehicle purchase. I would not hesitate to return to Allstar for another vehicle or send someone else to purchase a vehicle

Keith

Feb 18, 2014

Very pleasant. Leslie was extremely helpful and willing to go the extra mile to make sure I got the vehicle I wanted.

Nellie

Feb 14, 2014

Great!!!! The best in the area. Never been disappointed. Easy to get an appointment. Friendly staff. Would recommend this dealership

Christie

Feb 5, 2014

JACK HEBERT AND RYAN DAVIS ARE THE BEST!!!! THEY MAKE YOUR EXPERIENCE AT THE DEALERSHIP A WONDERFUL ONE. ALL WENT FAST AND SMOOTH!!!! PLUS A GREAT DEAL!!

Samuel

Feb 4, 2014

Went in for a recall, oil change and tire rotation without an appointment. Was expecting to wait at least half of the day. Even though there was 6-7 vehicles in front of me I STILL made it out in a little over an hour. Very pleased.

James

Feb 2, 2014

This was the easiest car buying experience ever! We are extremely satisfied! We highly recommend Jack Hebert and his team!

Martha

Feb 2, 2014

Everyone was very friendly and willing to work with us. we felt very comfortable during the entire process. Technical support was excellent.

Landon

Feb 1, 2014

Great experience! Painless purchase and an awesome sales lady. I really felt like I received personal service and would highly recommend purchasing from this dealership.

Todd

Jan 24, 2014

After visiting many different dealers and getting the usual runaround, I gave All Star a call. The staff was super nice and was straight forward with the pricing. Also got to meet the owner. This was by far my best experience buying a vehicle.

Pamela

Jan 24, 2014

They are amazing. They showed me the inventory asked questions to make sure I was getting the right vehicle. I have already sent two customers to them. I will always buy my vehicle's sy Allstar.

Shane

Jan 22, 2014

Had a great experience. Was going to buy a ford and stopped by to see new 2014 trucks and terry anderson (sales women) got me behind the wheel of the new GMC and I fell in love! She was very good and very kind and helped me all the way through the process!

John

Jan 22, 2014

We made an appointment and took our truck in for a recall. They got it fixed in a timely manner and since we just bought it the end of December we got a complimentary car wash. We've always had good service. We had an Acadia for three years before our GMC Sierra.

Alfred

Dec 30, 2013

Had problems with my battery being dead & alternator not charging enough to move it into the positive. I pulled in spoke to my service advisor who immediately jumped on the job & resolved my problem.

Arnold

Dec 27, 2013

Loved how we were treated, we didn't have to wait long, didn't have to give our life history to get a price on a truck, and we were able to test drive by ourself and were able to discuss what we like and disliked while riding. Our salemans Wade was wonderful and was not pushee just to make a sale. Will send family and friends there. Loved it.

James

Sep 21, 2013

Bought my first car, a Trans Am from Jack Hebert in 1979 and have bought several other vehicles from his dealership thru the years. I do shop around and his team have always given me a fair trade value and a excellent price on the purchase vehicle and no HAGGLE! Good people to deal with!

Buzz73

Aug 10, 2013

My buying experience was very pleasant Ryan and others worked together to answer my questions and concerns leading to me settling on the vehicle that was right for me and my needs. Although it was not necessary, my wife and I were pleased that Jack came over to meet us and to offer his assistance in the selection process. All in all, our experience was a good one. Everyone was very helpful and professional. Thank you for helping us.

G. B. "Cooper"

Aug 8, 2013

Our new vehicle was sent back in to have running boards installed. We were offered a new car to use while ours was in the shop.

KEVIN MERCHANT

Aug 8, 2013

WE HAD AN EXCELLENT EXPERIENCE.THE TWO SALES PROFESSIONALS WE WORKED WITH DID AND EXCELLENT JOB AS DID DIANA WHO FOUND US THE BEST DEAL POSSIBLE FOR OUR CREDIT SITUATION.

G. Barnes

Jul 23, 2013

This is the second car I have purchased from All Star in Sulphur La. The sales staff is extremely knowledgeable and the service after the sale is second to none. Jack Hebert and Terri Wilson make you feel like family.

Erica W.

Jul 4, 2013

At All-Star, I was treated with respect and in a timely manner. No reservations about continuing to shop there or to refer all my friends and family!

T Benoit

Jul 2, 2013

Everyone was very helpful. Salesperson put forth extra effort to ensure we were satisfied with the truck we purchased. Service install all extra items we requested with no issues and kept the truck clean while performing their work. Very professional dealership that I look forward to doing business with again in the future. Jack Hebert is one of very few dealership owners that has his office looking out at the showroom floor and will meet and greet any an all that enter his facility.

AJackson

Jun 2, 2013

The sale went very smoothly and I was treated with kindness and respect

Desiree

May 8, 2013

Following a wreck last July 31st in which I was NOT at fault, I had had a NIGHTMARE experience with the other driver's insurance company. Even though my car had a bent frame, the insurance company went back and forth at least SEVEN times about whether to total my car. Eventually they offered me a settlement, but my credit had been damaged in the process (much LONGER story!). I desperately needed a vehicle and was afraid of what kind of vehicle I could get and how high the mileage would be with only the cash I was given in the settlement. A friend directed me to All Star. She said if Jack Hebert couldn't help me with financing, no one could. I was very skeptical. My own credit union had turned me down earlier. I called Jack, and he put me in touch with salesman Wade Foy and special finance manager Diana LeBlanc. They asked for some basic info over the phone and told me not to worry, they could make it happen. When I went in to see them later that afternoon, I was stunned! They had picked out just the car I was looking for and had set up the financing ... and the car was NEW! The monthly amount was a bit more than I wanted to pay, but Diana was able to get the payment down a bit. The interest was high, 9.7%, but I knew my credit was poor. Once I establish a good payment record with GMAC, which I should have no problem doing now, I will be able to re-finance the car with my credit union for only 2.99%. If All Star's service center proves to be as top-notch as their sales/finance team, they will have my family and me as customers for LIFE! I've already told everyone I know how great an experience I had there. I even posted it (with a link to the website) on Facebook.

Sqirly Burleigh

May 8, 2013

Recently bought a used truck and the experience could not have been easier. The salesman worked with us online and found the perfect truck at a great price.

BIg Al

May 6, 2013

When I was ready to by a truck, I built a profile of what I wanted on line & sent it. I got an e-mail back saying someone will contact me. I then got a phone call from my salesman, Eugene Leasure, who gave me a ball park figure & said to come see him when I was ready. I went in & met with Eugene who immediately started looking for a truck for me. It was a tough bill to fill because of what I was looking for in a truck however Eugene found me one that I bought & it is everything I wanted in a pickup. Eugene Leasure & Jack Hebert were a tremendous help & it was a great experience buying from All Star GMC

Cassie

May 3, 2013

Everytime I go to GMC I'm taken care of right away and have no problems at all. This is my second vehicle to buy from here and I've been more than pleased each time.

Judy Arnold

May 1, 2013

Just bought my 20 vehicle from Allstar in Sulphur and I am very happy as i have been with every purchase! Great and friendly down home people that care about people not just making a sale. We have gotten very good deals n awesome vehicles!

Renee & Josh

Apr 4, 2013

Great experience really nice people and easy to talk to and very accommodating and listened to your needs and wants to help you out with finding the car that was right for my family and I. The buying process was easy and stress free!! Big thanks to Lezley Dartez I'm Sulphur!!

"Pop"

Mar 16, 2013

All Star GMC may be the best new car dealer in the nation. We have purchased six new vehicles in the last six and a half years. Our salesperson was knowledgeable, friendly, and more importantly, responsive. Their financial person was competent and very helpful. We got a quick, fair price. The dealership owner is frequently in the showroom and very available. A good hometown dealer.

Jack

Mar 7, 2013

Our experience was great. Tammy Newman met all our needs with great professionalism! She made sure she listened to our concerns and made our buying experience easy and stress free!! All Star has a great staff.

TWelch

Feb 20, 2013

Thanks for the great service. This is my second Allstar GMC and I am very pleased. I would recommend Allstar to anyone. Once again thanks.

Shawn Landry

Feb 16, 2013

Recently bought a new vehicle at ALL-STAR GMC. The whole vehicle buying process was great. our salesman Ryan went above and beyond to help me and my wife on our purchase. Everyone there were very professional to deal with and were great to work with. I will only buy my GM vehicles from them.

Beverly St. Mary

Feb 6, 2013

I'm very pleased with the service I receive at All Star Buick GMC. I purchaed my first Buick Enclave and just love it. The staff is always very professional and accommodating. I would highly recommend my family and friends to them. Need help...ask for Terry Wilson. Sincerely, B. St. Mary

Joyce A.

Jan 17, 2013

I am very satisfied with the quality of vehicles, the experience in working with the salesman, the honesty and forthrightness shown during the purchasing of my new vehicle. I would recommend Allstar and salesman, Barry, anytime!

1_happy_shopper

Nov 14, 2012

I had a great experience at AllStar. A friend recommended Terry Wilson. She was awesome!! They gave me $3,000 more than another local dealer offered me for my trade, plus, went down on the price of the car I bought. Also, the facility was nice, clean, and spacious.

mcormier

Jul 18, 2012

Great experience! Not pushy! Answered all questions

Nanny

Jun 11, 2012

I had a great buying experience. Barry was great he showed me everything about my new vechile. He worked hard to get me the best deal he could on our trade in and on the new one. I would for sure buy from allstar again and i would recommend yall to all my friends

jimbel500

Oct 7, 2008

They did not replace a peeling steering wheel in my truck. I went to another dealer and they replaced it fast and with friendly service. I was treated poor and lied to at All Star. I will never step foot in there dealership again.Here is the whole story:To all concerned, I felt I needed to write a letter concerning the service I just had done on my 2007 GMC Sierra 2500 VIN # 1GTHC2366xxxxxxx. I bought the truck in January of 2008. After driving the truck less than 2000 miles the finish on the steering wheel began to peel. I did not think much of it till more started to come off. As anyone would I brought the truck in to have it looked at by dealer that I had bought the truck from (All Star). Thinking I would get the best service there. The first thing that Jack the owner asked me was Let me see your rings thinking that I was scratching the finish off. I told him I only wear a wedding band and that would not scratch off the finish like this. He had one of his men look at the wheel and then told me GMC does not let us change out any interior trims. This sounded strange to me so I called GMC costumer service when I returned home. They first looked in there data base to see if GMC had indeed stop most interior trims warranty work. They could not find anything that would suggest that. Then they called All Star and talked to the service man that had looked at my steering wheel. He informed Nicole Johnson with GMC customer service (Case # 71-645305736) that I had got chemicals on the steering wheel. I work as an instructor in a Tech school. I do not work with any chemicals. Nicole informed me that they could not do anything about this. At this point I was mad. I tried to stay calm on the phone with Nicole. I told her I was going to go back to All Star and give them a piece of my mind. After telling her that I was sorry for getting upset I decided to never set foot in All Star again. So I ask if I get another dealer to look at this and they saw that it was not chemicals, could it then be replaced. She said yes, and I was going to take it to Jennings LA and she suggested I take it to Martin. THANK YOU NICOLE! I took my truck to Martin GMC and found a politer and professional service staff there. They could not believe how I was treaded at All Star. Don Granger was very helpful and did an adhesion test on the steering wheel and said it did not look like any chemicals had done this and he ordered a new steering wheel and had it replace in less than one hour. I cannot say enough about the service at Martin GMC. I was amazed at the difference in the way I was treaded. After being treaded the way I was at All Star I was so down I felt that I would not be buying another GMC at least not in the Lake Charles area. Now I know I can go to Martin and have excellent service and not be lied to. I do not like being lied to and pushed away with one real reason for not fixing the steering wheel and then having the Customer service person give me a completely different reason for not fixing the steering wheel. I will never set foot in All Star again as they lied to me about why they would not fix the problem. Martin GMC you are the All Stars in this story thanks again and I will be back. One more thing I would like to say about All Star. The information I am about to give here I found while going through all of the steering wheel issues above. All Star GMC had sold this truck to Global Pollution Service Inc. on 9-27-07. I found this written in one of the owners manuals in the truck. Also OnStar wanted to start charging me for there service next month. I am thinking about getting in touch with a lawyer about this. As All Star lied then also and sold me a used truck. I know the mileage was 175 when I received the truck and the mileage when global wrote the information was 123. I feel that I should have been informed that the OnStar was turned on and that there was a sale on the truck as well. AllStar is just a very shady dealer. Again this is my first and last truck I will buy there. Thanks again Martin GMC,