All Star Ford Lincoln reviews

Clifford Harris

Oct 31, 2016

Jerome Jones did an excellent job on the sale of my new vehicle. Couldn't be happier!!!

SwampDawg74

Oct 28, 2016

Just a tire rotation but in & out quickly! Greeted promptly, truck taken in and was out in around 15 minutes. Can't beat that!

Kelvin Burns

Oct 22, 2016

appointment was for 11 am they were on time and great customer service

Michael Thompson

Oct 21, 2016

AllStar Ford in Prairieville, LA have a fantastic service department. Their diesel mechanic is the best.

Drew

Oct 14, 2016

Had problem with transmission which was under Ford Lds warranty. After being in & out of their service 5 times over a 2 month period, shop at all star, service department finally admitted they couldn't fix the problem - sorry. Each time claiming the problem was fixed but all star verified the problem still existed each time. Service manager Al was not very knowledgeable about the vehicle or its problems as the service manager was actually never a mechanic. When the dealer sold the warranty, I was told the part would be replaced if it couldn't be fixed. All star ford refused to honor this policy.

Jeffrey Mely

Oct 13, 2016

Salesperson did not show us anything about the vehicle I bought

Mary Roth

Oct 10, 2016

It was great. As usual Casey was the best. The service was great and the cashier wa very nice. Always enjoy taking my truck to All Star Ford.

Carra Stepteau

Oct 8, 2016

I recently purchased a new car from All Star Ford Lincoln. The staff was knowledgeable and friendly, even the members who weren't working with me directly. The process was hands-down the easiest and smoothest I've ever experienced when buying a car. There was no pressure at all. I highly recommend this dealership and its staff.

PGS

Oct 3, 2016

Called for an appointment and was scheduled during the mechanics lunch break, attendant suggested I come back in an hour, which I did. Service went well but I discovered a misc. charge so called to inquire, was told it was probably a disposable fee but she wasn't sure?!? I was dismissed without an real answer. Called the number given for a survey and the person who answered didn't have a clue what survey I was talking. It wasn't the best service that I have received. There is Plenty room for improvement.

Michael rowlan

Oct 1, 2016

Contacted me per my request, within a day. Very helpful.

SRills

Sep 28, 2016

Salesmen took their time describing the different features that were available when I was buying my F-150. They were very accommodating to my 2 young sons and took the hassle of vehicle shopping away.

Nikki

Sep 23, 2016

We had a great experience and we love our car!! The finance lady was super awesome!! We loved her so much!! Our salesman was very professional as well!! Overall a great experience!!

Wayne Hill

Sep 15, 2016

Great service. Service writer was a great caring person

Merrill Dasch Jr

Sep 9, 2016

My appointment was for 11am my service was not started until 12pm and not completed until 12:30pm. This is not acceptable.

John Mitchell

Sep 5, 2016

Very well pleased with the overall buying experience.

Michael Luckoski

Aug 30, 2016

We had a pleasant experience with this dealership when purchasing our new vehicle.

John Muse

Aug 29, 2016

Although I live on the east coast now, I'll 600 miles to have my truck serviced here. They're the best!

Richard Allbritton

Aug 29, 2016

Just bought 2017 F-150, the sales staff did a great job of getting the price I needed and got me in and out in a timely manner,

Emile Martinez

Aug 11, 2016

Terrible service When you walk in at 1015am in the morning and they tell you the wait will be about 45 minutes you agree. Then you sit. Oil change finished at 1:00pmAnd this is called Fast Lane...I would hate to see Slo Lane.

George Duncan

Aug 6, 2016

Service Department is Excellent! Casey is the Best!

FusionBliss

Aug 3, 2016

The sales people, Jessica and Gene, were both very knowledgeable and their customer service was wonderful (much better than another dealership down the road). Would definitely purchase another car from All Star Ford. I. Love. My. New. Car!

Disgusted Customer

Aug 1, 2016

Made an appointment only to be pushed to the next day after not hearing back and having to call and check on the status of my vehicle. Charged $175 diagnostic fee and no repairs were made bc they couldn't find the problem. They tried to sell me a battery by saying mine was bad. I had it tested elsewhere and it was fine.

Suzanne Crain

Jul 30, 2016

My truck break job was done well They informed me that my rear break still had miles to goBut I told them to service them all now

Damian Dartez

Jul 25, 2016

Brought my F150 in for Routine Service and Brake Pads and Rotors. AllsTar provided excellent service in a timely manner.

Elie Bonin

Jul 25, 2016

everyone was curtious and professional. quick service

Alan Sandifer

Jul 24, 2016

2 days before I was leaving to go out of state on a project when I noticed a wobble when I hit my brakes at high speed. I called All Star to make an appointment and although their schedule was booked up they checked with Casey, she found a way to get me in, fixed and on the road the next day. Good thing because I needed a ball joint replaced. Thank you All Star, and thank you Casey!!

Audron Bourgeois, SR

Jul 17, 2016

I was able to observe the technicians do all the items on "The Works" check list and all work was professionally performed. Actually, the technician went out of his way to try to look for a leak I suspected in one of the tires.

New ford customer

Jul 11, 2016

Had great purchasing experience in September 15. However, a little disappointed in the service dept. as they appear to be overwhelmed by volume of service and warranty repairs, and disengaged from customer focused experience.

Kenneth Sandberg Jr

Jul 5, 2016

Jessica Rosen did an excellent job in the sale and delivery process.

Dawn Broussard

Jul 1, 2016

Quicklane has always been very professional & courteous every time I have brought my truck in for service.

Daniella Letelier

Jun 25, 2016

I bought my Expedition there and will continue to use them for service. They were genuine, fast and professional. Why genuine, they didn't exaggerate the time I was going to be there. They told what was ahead, offered me bottle of water and kept me informed. Great service.

Joe Blue F150

Jun 23, 2016

Mr. Jimmy and Jerome took good care of me from when I walked in to dealership through righting my check for my new truck. Very pleased!

JESS M

Jun 15, 2016

Besides an extended delay, I am satisfied with the good work. That is why I take my Ford truck to Ford for service. Thank you.

charles steele

Jun 12, 2016

over 5 hours for the paperwork. totally unacceptable.unexpected delay in delivery of vehicle caused me to have to rearrange my travel plans.

Josh Langlinais

Jun 10, 2016

My GPS was not correct in my truck. The technicians figured out the problem and fixed it.

joshua

Jun 3, 2016

Landon Joshua was knowledgeable of each step of the process. I was able to get the payment and the vehicle I wanted.

Randy

Jun 1, 2016

When I went to the dealership, I was interested in the Ford Escape, and I did take a test ride in it. My wife felt the Escape was a little too small for us, so she mentioned to our salesman that she had driven a Ford Edge before and enjoyed driving it. The salesman was very helpful and showed us some Ford Edge vehicles. We took a test drive in the Ford Edge and looked at several of them. the salesman was very patient and helpful in explaining the features of the vehicle. They did not have the color exterior and interior that I wanted, so he searched the Ford inventory and found one with the colors that I wanted. It was delivered to the dealership the next day and I drove it and liked it. I made the purchase and am very happy with my purchase and the service provided by the salesman and All Star Ford

Mitch

May 31, 2016

Great experience. I would recommend this place to anyone.

Mitchell Guidry

May 27, 2016

Very friendly and helpful service from the salesperson in finding the vehicle that met the requirements we were looking for and actually helped us getting the best deal on a new vehicle instead of an older one.

Jim Nations

May 23, 2016

Had a 7:00 a.m. appointment, friendly staff got me in & out super fast. Super nice customer waiting area. A++++++++++ Service Department.

Damian Dartez

May 17, 2016

Allstar Ford consistantly provides timely service as promised. I recently took my F-150 into the Service Dept for Oil Change Service and Tire Sensor Repair. They provided quick and courtesy service as always.

Mahmud Mustafa

May 17, 2016

Great service it exactly what time they said it would take

Sanford Dooley

May 14, 2016

Great customer service!!!!!!!!!!!!!!'!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Steve Broussard

May 13, 2016

great servicepeople were prompt knowledgeable andI got my vehicle repaired very good

Bridget Reed

May 11, 2016

I always drive pass two other FORD dealerships to get to ALL STAR FORD LINCOLN MERCURY in Prairieville, La., one of the other dealerships is less than 2 miles way from my home. I noticed a screw in my tire while getting ready to leave for a doctors appointment and took the chance to drive to AFLM to have them do the repair, as my luck would have it the tire went flat as I turned into the dealership. The friendly service department staff was very helpful, seeing that I made it to my doctors appointment on time. I have purchased four vehicles from them and has always been happy with the buying experience. I would definitely recommend ALLSTAR FORD LINCOLN MERCURY to anyone in the market shopping for a new or used vehicle.

Rene Schmit

May 9, 2016

Was a great and very enjoyable buying experience. Sales person and personnel demonstrated excellent product knowledge and delivery. Great, salespeople, service and staff, outstanding general manager and outstanding facilities and selection. The people there deliver what they promise. Can't go wrong shopping and buying from All Star Ford. It is the Best !!

Edwin W. Lee

May 8, 2016

The service was good they identified three problems that needed to be addressed. Air filter replaced rear brake pads replaced, however I notice that my tires were not rotated as explained in the works packet. My wiper fluid was top off with water. As much as I would like to trust this dealership I have serious concerns about their work ethics.

jimmy sanchez

May 8, 2016

I purchase a 16 f150 staff member where very nice

Frank Grimes Jr

May 6, 2016

Great service. Appointment was for 8 am and car was ready for 2:30 pm... This allowed hubby n I do run errands without having to rush or worry. They are always very flexible and friendly when I call to have car serviced. The only issue is I could not capitalize on getting my free oil change due to being a valued customer. I was told it ws their store that sent the email allowing me to receive the email but instead the Denham Springs. LA. Allstar where my car was purchasex in February 2015. This location is quite far from my home thereby making it more convenient to get my car serviced in Prairieville, La. If u can allow this one time free oil change it would be most appreciative. Thx

Tanya

May 4, 2016

Overall the experience was good. Haggling over prices is never a pleasant experience but we got a fair deal in the car. Once we agreed to that it was smooth sailing, they were quick, efficient and made sure we were satisfied with everything . Barrett Gummel was our salesperson. Very nice n easy to work with

Gloria Liford

May 3, 2016

Straight forward negotiation. "Big O", the salesman, was very pleasant to work with.

Steven Clark

Apr 28, 2016

Very fast service on the recall's done on my car. Took only a half day. Granted they didn't need to do anything. Still got my car in and checked right away.

Danny Maurer

Apr 27, 2016

I brought my Lincoln MKT into the dealer because the check engine light came on. They put it on the test machine and I had a bad coil, they replaced it in a fast an orderly fashion so I also had enough time to get new tires and a oil change and a complimentary car wash great service and great people

Dimples

Apr 27, 2016

Kudos to the staff at All Star!!!!! Everyone treated us with the utmost respect and worked diligently with us to get the best deal we could get on the purchase of our Nissan Sentra. The environment is really awesome and everyone made us feel at home. We were made to feel that Ford really cares about their customers and will do everything possible for you to purchase your car.

Kacie Armand

Apr 27, 2016

Marcy was amazing. She answered all my questions and was very helpful.

Andy Richard

Apr 26, 2016

Purchased a 2016 Ford F250 Lariat. Saw the truck on the lot, got price, told them the price I wanted, they got within $100 bucks. Told me they'd fix the bed rail caps and have a bed liner sprayed for pickup the next day. Everything happened within 45 minutes, so I put money down, and picked up my truck less than 24 hrs later. Pretty easy compared to other Ford dealers in Louisiana I delt with in the last few weeks.

Jeffery Duczer

Apr 21, 2016

Was really impressed that dealer went to extremes to insure that the vehicle I purchased was completely roadworthy.

Ann Naquin

Apr 19, 2016

prompt service and friendly people. very pleasant cashier.

Serenity Brown

Apr 19, 2016

I called after bad experience with a dealership near me. Allstar was great I felt right at home with them . Jessica and Brian was fantastic. If I ever need another vechile I am coming back

Tracy Bennett

Apr 13, 2016

I went in with 2 small children and my mother to test drive a car. I was well aware that i'd stacked my own deck against myself and I expected harsh reactions to cranky, demanding kids and a cranky, demanding mom. I was not looking forward to feeling overwhelmed and put on the spot as well as being stuck in a sales person's cubicle. Miraculously, none of these things happened. They were busy, but everyone was kind, helpful, understanding. Yes, my kids were well behaved, but the few times they got stir crazy no one was judgmental and several people, not just the guy (Barret Gommel) who was helping us, offered to help. The sale. I told Barret upfront that I wanted to test drive, not buy. He was very respectful of that. He quickly got the answers to my questions and I never felt the aggressive attitude we've all come to expect. I appreciate how the Allstar dealerships operate. It seems their representatives are knowledgable, respectful, and understanding. After seeing the available rebates and financing options, we bought the car. Things went smoothly and we were able to consider financing options. We purchased the Transit Connect Wagon and it's exceeded all of my expectations. TL;DR: fantastic car buying experience. Fantastic vehicle.

Todd lozano

Mar 30, 2016

Very good experience, the salesman was very helpful finding me exactly what I wanted.

Edwin Adams

Mar 21, 2016

The people were very friendly and helpful. The service very prompt and I am more than satisfied.

Brado

Feb 28, 2016

Three years ago I bought a 2013 Lincoln MKZ. The car and the dealership have been nothing but failures from day one. 25 days after I bought the car I was called and told I owed another $2,000 in taxes, when in turn I was actually owed $2,000 in taxes. After 120 days of having a temp tag and having to fight to get the registration complete I finally got a license. No one from the GM to the sales person to finance ever gave me an apology. It was down hill after that. The car depreciated in half from day one and has never gone up. I've have every electronic fail. Everything squeaks and rattles like the car is 50 years old. I had a water leak and the entire inside had to be ripped out and carpet had to be replaced. It's left me because of a wifi interference with my keyless entry. Gas milage is awful. I've complained numerous times to Lincoln and was basically told to bad. After almost three years of calling and complaining they waived one car payment. Now that my lease is almost over and I'm ready to trade it I call Lincoln to get information and they say I have to contact the dealership. I contact the dealer ship and first my sales guy never returned my call I had to call back and when I finally spoke to someone they were so rude and basically told me I have to contact Lincoln. But they did tell me I owed a $500 fee at turn in which wasn't in my contract. I called Lincoln and they said no basically pay your last note, get the car inspected and if everything is in place you can drop it off. I've never had such horrible customer service from a dealership. Never buy a car from All Star Ford Lincoln, you will be sorry you did.

RONALD WELLS, SR.

Feb 23, 2016

I DROPPED THE VEHICLE OFF AND WHEN I HEARD FROM THEM AGAIN IT WAS TO PICK IT UP. ALL COMUNICATIONS AT THAT POINT TO THE INSURANCE WAS HANDLED BY THEM. IT WAS A RELIEF NOT TO HAVE TO HANDLE THE BATTLE WITH THE INSURANCE COMPANY.

C Robertson

Feb 15, 2016

Our car got totalled and Allstar Ford made the process painless in replacing our car with a new 2016 Ford Explorer

Michael Thompson

Feb 12, 2016

Excellent service team. Mike in service was very helpful in getting our repairs done quickly and correctly. If you ever need a Ford diesel worked on, AllStar Fird in Prairirville is the place to go.

Charlotte edmonston

Feb 9, 2016

I normally dread buying a new car. Allstar Lincoln made the experience eceptional

Vernita Nelson

Feb 4, 2016

I purchased my Ford Explorer in 2004 from All Star Ford on Airline Hwy in Prairieville, LA and for the most part have enjoyed excellent car service. I have had only two bad experiences. In the first incident, the employee was dismiss soon after my grievance was voiced. In the second incident, Ms. Lacey stated the matter was out of her control. After speaking with another staff member, I ceased pursuit of the issue. I take my car in for oil change and five point inspection approximately three times a year. Replaced A/C unit twice; had transmission replaced one; purchased new tires at least three time; purchased battery at least twice. Always receive excellent service. Employees have always been professional

Jennifer B

Feb 2, 2016

Loved this dealership. Buddy Wells, Parnell Smith and Jessica Rosen made me feel welcome and addresses all my questions and concerns. What a great team.

Luther Wells

Feb 1, 2016

WOW!!!!The dealership is neat and clean, Everyone was friendly and the service was quick. The prices for the replacement tires was better than any other place in town. Best place to get your truck serviced in town.

Anthony Piazza

Jan 28, 2016

Went in for a light that was recalled. Same day service and they worked me in for a tire rotation and oil change. Great service department!

Christopher Kershaw

Jan 25, 2016

I bought this new truck due to Buddy Wells and Ed Manjuano. I have purchased probably 5 or 6 vehicles over the years. Two very good people.

Milton Baker

Jan 25, 2016

I brought my new truck back because the tailgate latch would not release. The part needed to be ordered. Two days later the service rep called me back to ask me what part did I need ordered!!! Later she called back to tell it would be about a week to receive the part. One week later I had not heard anything, so I called. She then told me that the back-ordered part was not due to begin shipping until the next day!!! It is now six days later and I am still waiting!!!

Peggy Chance

Jan 25, 2016

I haven't bought a vehicle in quite a while and was very impressed with the buying experience. Everyone was very nice and helpful and I would definitely recommend All Star and the salesman who helped me to my friends and family.

Joshua Lavigne

Jan 18, 2016

I have always hated dealing with dealerships in the past but Casey Griffith in the service department did everything possible to change my experience and held her word on everything she told me. I only speak with her when I call and my issues are always handled.... The technician Taylor Hydel also did a very good job taking care of my truck and working through the issues that I've had. Those two people are quality individuals and do a great job for your company.

Stephen

Jan 18, 2016

I had a little over $1,000.00 worth of scheduled maintenance done to my 2012 F-150. The day after the work was done I received a 15% discount in the mail from Ford for the front and rear breaks and the tune up I had done. What a bummer. Is there anyway to get a refund on this?

Alexis

Jan 15, 2016

The staff is amazing! They're always to help and assure you're satisfied with your service!

Andre Dupre

Jan 15, 2016

I'm a regular customer.....great service.....Casey is the best....other guys also

Audron Bourgeois

Jan 15, 2016

I had an 8:00 am appointment for "The Works" at All Star Ford in Prairieville, LA on January 13, 2016. They put my 2010 Mercury Grand Marquis on the rack immediately and I was on my way by 8:45!!!! Also, I enjoyed watching the technicians work on my car through the big windows of the waiting area......all work was performed in a professional and timely fashion.

Tim Cockerham

Jan 15, 2016

Needed an extra key for my F150, was hesitant to come back due to a bad experience with the Sales Department several years ago. Walked in to Service without an appointment and they took care of me in less than an hour. Casey, Cindy and everyone in Service are energetic and outgoing; checked on me and kept me posted on progress. Thanks, I'd been putting this off (getting one of these MyKey replacements with programming) because I figured it would be a pain. This staff made it easy!

Vittoria Lovisa

Jan 15, 2016

My service rep , Cindy, was unbelievably accommodating. She looked out for my interests, leaving with a felling of " customer needs and costs matter most to her" She suggested repair options I had no idea exists. She simply was great! The best man for the job.. Is usually a woman!

Althea Morris

Jan 13, 2016

Very good experience; very good service;Visit was a pleasure;

Michele

Jan 13, 2016

Had to drive in from out of town to buy my vehicle. Got there close to closing time, the salesman waited for me with no complaints. Everyone is very friendly and the dealership is immaculate. Test drive and closing went smoothly and quickly.

Kary Millet

Jan 8, 2016

Very service oriented dealership. Listened to my concerns and did their best to meet my expectations. Facility is top notch.

DSV

Jan 3, 2016

From scheduling to picking up my vehicle after service, top-notch all the way.

Carl Lowe

Jan 2, 2016

Cindy in the service dept, was excellent. I brought my fleet vehicle, a 2015 Ford Fusion Hybrid in for a part recall. She promptly set up an appointment which was convenient for me. Also, I had just upgraded my cell phone, and it was no longer sync'd with the Bluetooth device. Cindy took great steps to take care of this. Now, everything is fine. Cindy was courteous and helpful and provided great service. I will request her as a service advisor when coming in for future service visits.

Lydia Scales

Dec 31, 2015

Cindy was excellent. She returned my calls, She kept me informed with the service status. She was professional and quite curteous. She was willing to meet me to give me my item that I purchased. Customer service at it's best. Thanks. I will expect this type of service all the time.

Robert Price

Dec 30, 2015

Service was quick courteous and well done. First class as always.

Larry Ferman

Dec 24, 2015

Had my oil changed. Everyone was great especially Casey and Daniel

William Bowles Jr

Dec 21, 2015

Had an appointment and arrived on time. My car was in and our of service in about 45 minutes. Thanks for the on time service as I travel for a living and sometimes the window for auto repair is limited.

Stephanie Lambert

Dec 18, 2015

This is our second vehicle we have bought from All Star Ford this year. We used the same salesman each time; Jerome (JJ). Each time our experience was great. We told them what we wanted and they did it for us. There was no haggling or fussing. They have always done what they said they'd do. We highly recommend them!

Lawrence Pennison

Dec 16, 2015

They where friendly easy to work with wasn't pushing me to buy we got everything right and it work. Also everything very clean as well. They also stay in touch with me thur the process.

Thaddeus Crabtree

Dec 15, 2015

Absolutely the best buying experience. The paper work took longer than expected. Sales person was very professional in all respects. Parnell Smith , sales person.

Damon Stuart

Dec 14, 2015

I had ordered a new F150 from a different dealership ealier. But owed it to myself to look around and make sure I was getting treated fairly. After talking to Allstar about the vehical I was intrested in, everytihing was stream lined for the customer to have miniumal wait. No waiting at all VIP is the way to go. Oh and about price, belive me when I say. Not another dealer could can come close to the price! Allstar will sell you a vehical for cheaper than anywhere else in town!!!!

olevia carter

Dec 8, 2015

I brought my 2013 Lincoln MKX in for servicing on 12/1/15. Eventhough the weather was horrible, it was very comfortable in the waiting area. The total time I was there, my service technician kept me informed on everything they were doing and what needed to be done. Once they had completed everything, she brought a detailed account of what was done, what could wait to be done. She was very professional and kind. This was an enjoyable experience.

Murfdog2k

Dec 6, 2015

Great service experience each time! Daniel always ensures that things are done right.

Sidney Vega

Dec 4, 2015

Probably the most honest and well informed car dealer in the universe. From start to finish the entire team was extremely helpful in getting me in my new 2016 Mustang GT! I had a custom order and everything was done professionally and in a timely manner. Don't even look anywhere else. This is the place to go. They were my first choice. My family always chooses this location -I took their advice and was not disappointed.

Brian Singletary

Dec 2, 2015

Staff was friendly and helpful. Made buying a new vehicle fun

Floyd Broussard

Dec 1, 2015

All Star Ford was willing to work with me on the purchase of my 2015 F-150. They truly earned my business and I would recommend them to all my friends!!

DerickBR

Nov 30, 2015

The entire process from drop-off to pick-up was wonderful. The staff was very professional and courteous.

jeff hutchinson

Nov 29, 2015

I purchased f150 XLT the staff was very easy to work with. I've had service work twice since this purchase the service department were very professional

William Hamilton

Nov 29, 2015

its really a quick lane service. would highly recommend.

Steven Sumrall

Nov 25, 2015

Sales person went out of his way to make sure that I was satisfied completely he is very professionalThanks

L. FERMAN

Nov 22, 2015

SERVICE WAS GREAT. I COME HEAR FOR ALL MY SERVICE WORK. AND WHENREADY WILL ALSO GIVE THEM A SHOT AT A NEW PURCHASE

Roland Kramer

Nov 17, 2015

Very nice and knowledgeable dealership. Went out there way to accommodate us in sales and service of our 3rd ford vehicle.

Tim Lockhart

Nov 16, 2015

No issues at all and it was a pleasure buying a car and having my truck serviced. Great job from both sales and service.

wrm

Nov 15, 2015

Vehicle serviced completed on time as promised.Comfortable waiting area, friendly staff.

Kenneth Smith

Nov 11, 2015

Wonderful wonderful wonderful happy happy happy coustmer. I will buy from them again.

John Beckham

Nov 9, 2015

We recently purchased a Certified Pre-Owned 2014 Tauras from All Star Ford-Lincoln. From start to finish the experience was excellent. There were never any typical car sales tactics employed . It was a very pleasant experience and we highly recommend this dealership. Great car, fair price and great personnel!

Brandon G

Nov 7, 2015

Bought a 2015 f150. Great overall experiance. Salesman was very respectful and helpful. Dealership was clean and comfortable. I watched a college football game while the paperwork was done!

Elvira Bobbitt

Nov 4, 2015

I spent 3 and one half hours at All Star to have an oil change and tire rotation. They did not bother to wash my car during this time nor do the additional work that they recommended. My car just sat there until I told them I had been there long enough. I wanted to go home. They gave it back to me and charged me for The Works sans car wash. I was totally unhappy. I will have to take it back to have the rest of the work done.

Althea Morris

Nov 3, 2015

Very Satisfied Customer! No complaints or problems!

Susanne Gautreau

Oct 29, 2015

The service people were very friendly and very helpful. They kept me informed as the repairs were being made to my vehicle.

Calvin Bowden

Oct 27, 2015

was treated with professionalism ,and would recommend to others

Mark Larmeu

Oct 27, 2015

Had an oil change on my F-250 and was in and out in under an hour.

Dugan Sabins

Oct 21, 2015

the job was a new truck multi point inspection at 4K miles. Staff did help adjust bounce back on front cab windows. No problems found.

Richard Allbritton

Oct 21, 2015

Pleased with the service sorry you wont have a fix till the first quarter of 16

Donald Mcdowell

Oct 16, 2015

Marcy was extremely helpful in finding the right vehicle for me. The process was quick and stress free. Flexible with face to face meetings which was very helpful. I'd recommend All-Star Ford Lincoln to anyone looking for a new or used car. Great service and staff.

Brenda Hubert

Oct 13, 2015

Bought my 2015 Ford Fiesta October 10-Saturday- was looking at it Sunday & found a small spot where the paint was chipped. Took it in Monday the salesman said he would call me back to set up an appointment to have it touched up- it's 4:00 Tuesday still haven't heard from him.

Dwayne Saucier

Oct 13, 2015

From the beginning to the end just a great bunch of people and Jessica is absolutely awesome.

Margaret Dubois

Oct 13, 2015

WE HAVE GOT AT LEASE 5 VEHICLE FROM ALL STAR. WE GO BACK BECAUSE OF THE WONDERFUL PEOPLE THAT WORK THERE .THE SERVICE IS ALWAYS GOOD .THE SHOP FOR SERVICE IS THE BEST.

Thomas Lee Jr Jr

Oct 6, 2015

COULD NOT HAVE BEEN ANY BETTER EVERTHING WAS GREAT

Perry G.

Sep 28, 2015

Good services. Close to home. Easy to get to. Oil change doesn't take all day.Quick lane fast.

Carolynn Mcgehee

Sep 25, 2015

I've never been disappointed when bringing my MKX in for service. Your service personnel are always friendly, and very helpful. We always Ce back for our service needs.

Manuel Gallardo-cortes

Sep 22, 2015

Great experience and excellent service from everybody involved on this purchase, starting with the Reception up to the Finance person. Everything went smoothly, I had the chance to select a truck within several options, great variety of color to select. Overall, the best service I have gotten from the car dealer.

LARRY FERMAN

Sep 20, 2015

EVERY BODY WAS VERY NICE AND COURTEOUS. DID A LITTLE LONGER THAN EXPECTED. CASEY IS VERY EFFICIENT.

Alex Capdeboscq

Sep 16, 2015

Very satisfied with my new truck. Friendly and helpful service at AllStar Prairievillie. Thank you Jessica.

Georgia Brown

Sep 7, 2015

Very helpful and accommodating said if they did have what I was looking for would find it or order it

James Haydel

Sep 3, 2015

Brought in my 2014 F-150 for regular services and dropped it off. Almost before I could get home, Daniel called to say my truck was ready to go! I appreciated the call, and the friendliness of the staff at All Star!

Sandra Cobb

Sep 3, 2015

Brought the vehicle in at the scheduled time for routine oil change, courteous staff, clean and comfortable waiting area, quick service with minimal wait.

Bob DosserValued Customer

Aug 27, 2015

I was having some front end problems with my 2012 F250. All Star Ford in Prairieville, LA found some slightly worn parts in the steering. Now the truck drives like it did when it was new, Good Job.

ProudFordOwner

Aug 26, 2015

Had truck serviced. Always quick and great service

William Bowles Jr

Aug 21, 2015

Service writer, Daniel, ALWAYS very nice and professional. I always allow 1 hour to get my tires rotated (with appointment) and I am usually out by that time. They have made a few repairs on my Explorer, well satisfied.

Ricky Myers

Aug 19, 2015

Not a high pressure sales dealership. Allowed me to test drive the new Mustang. Didn't call and bother me. Let me make my decision in my time. Great group to work with. This is the second car that we have bought from them.

BW

Aug 17, 2015

Very direct, 1 trip sales process. After sales was completed car had to be detailed at later date, no problem. Entire sales process was quick and deal was satisfactory.

John A. Schneller

Aug 15, 2015

All Star Ford dealership service was great.I am very displeased with the SYNC service. I have never been able to use it effectively. I have logged into it several times, with temperory pass words & etc.Everytime I have tried to use it from my vehicle, it tells me that it isn't correct!!!The sales person even tied with no success to log me into the service. My cell phone works perfectly from this vehicle, calls all go through and the audio quality is excellent. What else can I do???Please note that my e-mail is case sensitive.

Wayne Naquin

Aug 8, 2015

Excellent. Had my new F150 in for a check up and received timely and valuable assistance.

Kerry

Aug 7, 2015

The sales team was very friendly and very helpful. The car buying process is not something I enjoy but this by far was the easiest car purchase I have ever made. I would have rated five stars but i was at the dealership almost 6 hours.

Jameal Michael

Aug 5, 2015

On e of the best buying experience I have ever had. Thank You Mr. Buddy Wells

Richard Clement

Aug 4, 2015

Good experience. The back window was replaced and tinted in 3 days. Very satisfied.

Jerry Mckee

Aug 3, 2015

Went in for an oil change and tire rotate without an appointment, They fit me in and I was in and out within the hour. Service was very friendly, courteous and awesome.

REDGATORGOLF

Jul 31, 2015

Salesman was very knowledgeable about the product.He was also very concerned about our needs.

DeHaven M. D.

Jul 26, 2015

I purchased a 2014 Ford F1 50. The service was of top quality. I was very impressed by the attention I receive from my salesperson. I would suggest this dealership to everyone around me. I had a wonderful experience.

Looking4qualityService4my$

Jul 25, 2015

I initially needed the service team to look at my truck due to the screeching sound it made upon starting. I gave a brief description using the animation of my hand turning the key as wellto the rep Mike. I explained that my check engine light had recently come on also. When we received the vehicle back everything appeared ok after spending over $800 in service repairs. Within a day of leaving the service department our truck would not start properly. I went back to the service department to find that the service guy Mike never had the repair man to check the starter. He started telling me how this was never explained to him. Although, the issue had been written in the initial paperwork that the truck makes a sound when starting. He starts to smerk with a smile as he tells me that it will cost me more money to fix the initial problem. Adrian the manager was great in taking some responsibility for the mishap. They kept my car for another 2 days to add a starter with us paying an additional $150. The truck still does not run as smooth as it did but one thing is for sure. We will never use their service department again.

Mark Oxmann

Jul 24, 2015

Purchased a 2015 Ford F150 last Friday. Mr Gene was my salesman and was very courteous, informative and very professional. I was very satisfied with the whole process and already referred your facility to a number of friends and associates.

Garrett

Jul 23, 2015

Had such a great experience the first time I have been back to purchase two other vehicals.Service is always quick and easy. They call when they find even the smallest things. I would recommend to anyone!!

Jack Carter

Jul 21, 2015

Had appointment for oil change and tire rotation. Other than it taking a little longer than it should have everything was great. Hard to find good help these days.

John Hakin

Jul 20, 2015

2015 Ford Focus Hatchback. They found and drove it to the lot for my test drive.

Gary Balser

Jul 17, 2015

Our experience with dealership was very poor. They broke a piece on car while it was being repaired and wanted us to pay for it. They finally agreed to repair it for original quote. But when I went back the service advisor was not happy we were there. Was very rude about having to help us again. I will not recommend this dealership to anyone. It's truly sad because we have always owned a ford.

Maylinda Breaux

Jul 17, 2015

My car was in the shop for a sunroof repair. Great Service in Prairieville.. Big raise for Kaci. Was happy that my extended warranty covered the cost and for my rental.

Jaymes Hinkle

Jul 12, 2015

The best car buying experience I've ever had! I searched Cars.Com for the used Ford F-150 that I wanted, using the filters to narrow my search regarding model, mileage, color and year. All Star Ford had the vehicle I was looking for, which I inquired through the website. I was contacted by Chantal Lanoux, who placed me in the hands of Marcie Grant, who took care of everything. Got me pre approved for financing and worked with the sales manager, Mickey, to get me the best price and trade in. No haggling, no muss, no fuss. Everyone at the dealership was awesome and the next car I get will be from Marcie, no doubt!

dustin

Jul 11, 2015

I had a good experience at all star.....................................................

James Meeks

Jun 23, 2015

Staff is great and car was serviced in a timely manner.

Cid

Jun 22, 2015

I have to first thank Jessica Rosen for her outstanding service when I purchased my vehicle. She took extra time to explain features that makes my new vehicle really great. The General Sales manager, Ervin Jones, was great too. He had everything waiting for me when I arrived, and provided outstanding customer service. Once again, thank you so much for making my car buying experience a great one. I will return for my follow up purchase of another vehicle.

Elizabeth Dickey

Jun 19, 2015

2013 Focus, I brought it in for an oil change and was told it may be a while, I didn't have an appointment, I was out in about half an hour or so. Had a chat with Mr. Gene who wasn't the salesman on this car but he remembered me. He always makes my day when I see him, he is so nice and friendly

Henry Childress

Jun 18, 2015

Service was good, had a oil change but no I wouldn't buy I tried before and got a better deal down the road

Corey Wiggins

Jun 16, 2015

Great experience sale person friendly , helpful meet all my needs. In car stay with in my budget

Leroy Ezell

Jun 16, 2015

No haggle deal--Once signed wait period too long for vehicle delivery.Finance process very good.

Anonymous

Jun 15, 2015

The staff at All Star Ford Prairieville was extremely nice and helpful to us throughout the whole deal. I appreciated our salesman Barrett and all the other staff for making our new car dream come true!

Bentley Sheets

Jun 15, 2015

The whole process from start to finish was wonderful. Even though I hate the process to begin with. Thank you Ms. Marcy for making it painless.

Jeff Escue

Jun 12, 2015

The service department has always accommodated my request;Thanks

Rodney Waldroup

Jun 12, 2015

Mustang. Great. Everyone was very helpful and courteous.

John Stepps

Jun 10, 2015

2015.Explorer.The service was great also.Staff was great.

Ford fans

Jun 9, 2015

Came in for routine service,oil change was quick and efficient. Daniel Hawkins is always so helpful and friendly.I told Daniel i was having trouble starting the car, they checked and found the battery needed to be replaced. Thanks Daniel great service !!

Nancy Rome

Jun 9, 2015

Timely ... And Daniel was very pleasant ! Good job!

Richard Thompson

Jun 9, 2015

Unlike previous visits, my work at this service was done in a reasonable amount of time

Sallie Monk

Jun 9, 2015

I purchased a 2014 Lincoln MKX, went in for an oil change and tire rotation and was out in less than an hour. Great service. I would recommend All Star to all my friends and family for having such a great service department. Thanks again All Star.

Daniel Milazzo

Jun 8, 2015

Service - as always - GREAT ! Service rep - Daniel - very helpful and polite. Great job All Star !

Richard Dorenkamp

Jun 8, 2015

I was shopping for an F250 and Jessica was great to work with. She answered all my question timely and sent me lots of pictures of the trucks. Drove from Houston to pick it up and got in and out in no time.Rick

Jerry Whisennand

Jun 6, 2015

I haven't had any trouble at all. Everyone is friendly and kind Especially the shuffle driver. Mr. Jerry he is outstanding man. Thanks,Paula Phillips

Paul Harrison

Jun 6, 2015

Everything went find. Not much to say about buying a used car. But the salesman was polite and helpful. Not pushy but took an interest in finding a car for me. The car was a Chevy Cruze 2011. Maybe I should have given a higher score but I just have a problem with purchasing used cars. But I have to say that this Salesman did a good job. I wish I remembered his name so he could get recognition but I do not. I believe his first name is Jeremy.

Davie Lartigue

Jun 5, 2015

Absolutely love dealing with you guys. It's truly a pleasure to do business with this dealership. Comfortable friendly atmosphere!

John Muse

Jun 5, 2015

Customer for over a decade. A+ service. (Please enter at least 50 characters. )

Dwight Robinette

Jun 1, 2015

I'm very satisfied customer. I will be proud your recommend the dealership to anyone. Most of all my salesman Parnell Smith.

John Stelly

May 29, 2015

three hours for a full service oil change is way too long

S Keller

May 29, 2015

Purchased MKX Received a 2500 loyalty rebateAlso received a 1250 rebate I found online that no one could seem to locate, nor could I duplicate. Staff did everything they could to make my experience a positive one. Kudos!

Lydia Scales

May 28, 2015

Lincoln MKX, service was good. The wait was not long. Staff was helpful Will bring vehicle back to be washed.

Austin Lonergan

May 26, 2015

Everyone I came in contact with was very friendly and professional. I was very pleased with the service and will definitely refer to all of my friends and associates.

Mark Larmeu

May 26, 2015

I had an oil change this past Saturday in which I did not have an appointment and I was in and out within 45 minutes.

Michael Clouatre

May 22, 2015

2014 Ford Explorer oil/filter change and tire rotation. Very polite and efficient personnel. Minimum wait time. Everyone very cooperative and helpful.

Ryan Schexnaydre

May 20, 2015

My roommate Jessica Rosen works there and definitely made the buying process much simpler when I traded in my 2008 Jeep Wrangler for a 2011 Infiniti G37. The management there consists of very nice and talented people who all took time to talk with me in my time there. Their collision center is also very efficient in recognizing the need for repair and was very helpful in diagnosis of several problems with the Infiniti. I definitely recommend this specific location in Prairieville, Louisiana, to anyone looking to buy or trade in a vehicle. From every aspect of business, they are professional, courteous, efficient, organized, and helpful.

Melee Gautreau

May 18, 2015

Daniel was absolutely great. He not only handled the key situation efficiently but with such a courteous and personal touch.

Johnny Mickenhime

May 16, 2015

$50.00 is to much for just an oil change and filter change. I will be back but, just wanted ford to know.

Nelkin Trabeaux

May 16, 2015

I bought my wife a Ford Escape in September 2014 and called for an appointment to have its first oil change. The service was terrific and the staff was even greater. I am glad that when it was time for us to purchase a new vehicle, we chose All Star. Thanks a lot guys.

Kevin Greenwald

May 13, 2015

Very professional and no high pressure sales. Jerome and his team including the sales managers were enjoyable to work with. Fair prices without the haggle customers often have to endure. A Dodge dealer down the road was the exact opposite experience and the Allstar Ford staff truly made the difference between me buying the Ford F-150 (which is what I purchased) and a Dodge 1500. Will highly recommend Allstar Ford to my friends and neighbors!

Reuben Blanchard

May 13, 2015

The service was very quick as I went in without an appointment for an oil change and tire rotation.

Debrorah Harris

May 12, 2015

YOUR STAFF WAS WONDERFUL,VERY NICE AN FRIENDLY WITH SMILE THAT WILL MAKES YOU WANT TO COME BACK

Kevin Lomax

May 12, 2015

Just a friendly place to visit everyone greets with a smile.

Waveland Dad

May 11, 2015

I negotiated a price over the phone and i drove to the dealership from Mississippi. When I arrived, they offered me a hot cup of coffee, they had the car ready for me, and they honored their price quote. All the staff were super polite and we were treated like the Royal Family even though we were buying a 2008 used car. Hats off to AllStar Ford for changing my perception of used car salespeople...they really are good people! The only hiccup I had was with communication with the State of Mississippi but the AllStar folks followed through to make sure all the paperwork was complete. I definitely recommend visiting AllStar before purchasing your next vehicle.

Edgar Milton

May 10, 2015

Brought my vehicle in for service. The whole staff was great, especially Daniel my service advisor. They got my vehicle in and out quickly. Work was quality as is the whole staff. Highly recommend them for all your Ford service needs.

Chad Benoit

May 6, 2015

Gene and Marcy was very professional, and Gene was very knowledgeable about the F-250 Lariat gas engine, he was selling.

Larry Johnson

May 4, 2015

I was very pleased with the service. I was told it would take about an hour and that was how long it took.

Valerie Lessard

May 4, 2015

Casey and Daniel are awesome! I made a reservation for 9:30 a.m. for an oil change and cabin filter change. It took 2 hours for this reservation. I thought that was excessive for what was to be done and given I had a reservation.

Carolynn Mcgehee

May 1, 2015

Service was done promptly facility was very clean, employees were very helpful

Christopher Robertson

May 1, 2015

Great service personnel. ...and great service...fast service

Chris

Apr 29, 2015

There was one issue after another at this dealership. I would avoide purchasing a vehicle from them. This was our first time working with them and it will be our last.

Kawana Fobb

Apr 28, 2015

Service was quick...i got my oil change and recall completed in a timely manner! No copy of services completed was given.

Dawn Womack

Apr 27, 2015

Very friendly and convenient service! I am very pleased.

Larry Zeringue

Apr 26, 2015

Your dealership was good to work with, my only disappointment was with Ford, in the amount of time it took them to produce my truck

James Skinner

Apr 25, 2015

First service for my truck. Had a problem with the right front door radio speaker. Service mgr. stated they changed to speaker. No problem thus far.

Donna Duhon

Apr 24, 2015

2014 Lincoln MKZProblem with Air Conditioner took three visits! Staff was great...provided rental car...and was sympathetic to my needs.

Kevin Gros

Apr 24, 2015

Barratt and Marcy were the best sales people ever!. Barratt was very good on not giving up until we had everything settled and the deal done!

Gary Guillory

Apr 23, 2015

professional and helpful..............................................................................................

Juergen Lugowski

Apr 23, 2015

Very friendly staff, no long waiting time after making an appointment

Montrell Burrell

Apr 23, 2015

I purchased a Ford F150 Lariat, and everything was GREAT! Everyone was very nice, and had a super attitude. I've already shared with others how the customer service at All Star Ford was the best!! Thanks, once again.

Lyle Mire

Apr 16, 2015

Very helpful, and they advised me I needed new tires and quoted a good price

D Dartez

Apr 14, 2015

Excellent service. I will only use Allstar for service on this vehicle.

John Novak

Apr 14, 2015

I had a very good experience at your dealership. All work was performed professionaly and promptly. Your service manager Mike was excellent and he made dealing with All Star Ford exceptional.Thanks, John Novak

Structall Building Systems

Apr 13, 2015

Brought my 2014 Escape in on Friday evening, left it overnight for oil change, filter change, etc. I was called at 10:00 am on Saturday morning, and informed that my vehicle was ready.

Edward Scott

Apr 9, 2015

I liked the additional feedback from the tech. Great Job.

C. Mccurnin

Apr 8, 2015

Mr. Kleinpeter's service was superb, while the remainder of staff we interacted with lost their sale induced euphoric customer service approach soon after the papers were signed. If you're looking for an "Apple Like" customer experience, this is not the place. Although I hope that our experience will continue to improve with each engagement.

Angie Hector

Apr 7, 2015

MKC. The managers were extremely friendly. I absolutely loved my sales rep, Jessica. She was excited for me. I felt like she went well out of her way to explain all of the details of the car. I was also very impressed that another salesman told me that he knows everything there is to know about Lincoln so I am welcome to come back in a week or so to learn more after I've had a chance to play with it for awhile. I knew that he really loved his job and cared about people being able to enjoy their new car because he was offering a service that he wasn't getting paid for. Jessica also offered for me to come back as well.

Rachel Fussell

Apr 7, 2015

Everything went well. All my questions were answered. I was the only one in the waiting area the day before a holiday.

Joey Jones

Apr 3, 2015

Service advisor was very friendly and helpful...........................................................

Emily Martin

Apr 2, 2015

Very helpful, and friendly. Knowledgeable. Not treated like a bother when asking questions

Timothy Mcdonald

Apr 2, 2015

Very professional and courteous; not overly "pushy" but fairly insistent. I was made to feel at ease by their relatively calm demeanor. They handled all details including paperwork "in-house" and was very convenient.

James Kaiser

Apr 1, 2015

I bought a 2015 Expedition. This is the 2nd Expedition I have purchased from All Star Ford in Prairieville. Both experiences were very positive and I will not hesitate to buy my next vehicle at All Star.

Lawrence Burleigh

Apr 1, 2015

Great service and friendly people. They did the service in a very timely manner.

Garrett Reine

Mar 31, 2015

The service is always quick and on point. The service team goes beyond what ever the work older is for. I sent the explorer on for an oil change and tire rotation. I the received a call that the wiper blades were worn and that they recommend replacing. Everything else checked out great on the multi point inspection and they topped all fluids and checked all light and switches for propped operations. I was very pleased that they went through the whole car since we are leaving on a 600 mile one way trip tomorrow.I will recommend this dealer ship to anyone with any needs!

Jordan Bordelon

Mar 31, 2015

The staff was very helpful and friendly. They were sure to tell me what they were working on and how much longer it would be.

Cyrus Beam

Mar 28, 2015

Very smooth. 2014 f150. good deal.. Happy Happy. What else can I say

Joey W deVeer

Mar 25, 2015

Everyone was super nice, great service, overall buying experience was wonderful!

John Chikos

Mar 25, 2015

Staff was very friendly, only issue was that technician left oily hand prints on car seat and hood

Ervin Granier

Mar 24, 2015

I Brought in an F-250 Crew cab ... The shop did a Test & found out my evaporater core was bad ( ready some Ford Blogs I found out this is somewhat of an on going Problem ) ... I then call Ford Voice my complaint they then give me a case number ...... I call All Star Ford in Prarriville La. Leave a Message for the Service Manager Who's name is Alvin ...... I Called 6 times His Private Line ......3 Times I leave Messages with my Speciffc information ..... Not ONe CALL BACK !!!! That is Unexceptable Customer Service ..... I Bought a New F-250 in 2000 was Very Happy, I Bought another F-250 in 2002 & was Very Happy But in 2004 I Bought a 2004 F-250 which about Broke me with injecter Problem & Oil Cooler problems ....... So I Stay away from Fords for a while, then I Buy a 2012 F-250 King Ranch & Then My Air Conditioner Evaporater Goes out after about 65,000 Miles ...... If Someone Does Not Hrlp me with this Issue I WILL Never recommend a Ford to Anyone Nor Will I Ever Buy another !!!!!!!!!!!!!!

Stan

Mar 23, 2015

I felt the sales team was straight forward with the process. It was a painless experience purchasing a new vehicle here. For service, I felt the labor charges were not accurate with the amount of time it took for the job to complete. The service representatives were friendly and helpful, but the billing time for jobs should be adjusted in some situations.

Dustin Blanchard

Mar 13, 2015

The service was excellent and the staff was very nice and easy to work with.

Norma J. Walker

Mar 13, 2015

My visits are always warm and welcoming. They are always willing to assist me in order to solve the problem or accommodate me. They serve with their hearts.

James Grant

Mar 12, 2015

2015 Ford Expedition Limited - Very knowledgable, professional and courtious staff. I never felt pressured and always trusted the information given to me. This was the first time in several new cars where my knowledge of the vehicle from internet research was exceded by the salesman's knowledge.

Bryan Mistretta

Mar 11, 2015

Sales person was pleasant and very helpful to work with.

David Mclemore

Mar 11, 2015

excellent service friendly and knowledgeable service representative

John Stepps

Mar 11, 2015

Our experience was wonderful. Our salesman, Gene Stuart and Wade went way beyond the call of duty. They made us feel so comfortable, like we were like family. They were so great.

Christopher Robertson

Mar 10, 2015

Everything was to my expectations and I will recommend the service to my family

Joseph Mcfee

Mar 10, 2015

I have bought a lot of cars over the years, AllStar ford Prairieville was by far the best experience I have ever had. Our sales person Marcie Grant went out of her way to help us find the car we were looking for Steve in finance was great, and the service dept had our vehicle ready early, thanks to everyone especially Marcie.

Tracie Ladd

Mar 10, 2015

fast service always receive great customer service

Michaela Wells

Mar 5, 2015

The salesperson, Miranda Rice, was very knowledgeable and helpful. She carefully answered my questions and took as much time as I needed. I felt valued, not hurried. Brian was also very helpful explaining in detail the terms of the financing.

Louis Fourroux

Mar 4, 2015

I have a 2013 f150 platinum brought in to get the oil changed. Service was good. Was in and out in a timely manner. Guy at service desk was super friendly..

Toby Guidry

Mar 4, 2015

I purchased a F-150 2014 from All Star in Prairieville, LA. The Salesperson, Sales Manager and Staff, along with the Finance Dept. were all very helpful and kind. The entire sales group was extremely up-beat and very willing to help with anything needed. Great group of people that really work well together!

Antoinette

Mar 3, 2015

I would have liked to understand some of the items that were listed on the printout after my 1st service. There was thus FIS needed as a recommendation but I have no idea what that is or that it was even there prior to my checkout.

Davie Lartigue

Mar 3, 2015

Great job across the boards love doing business with you guys!!!

Jeb Mcculla

Mar 2, 2015

Great Service and Great people!!!!!!!!!!!!!!!!!!!!

Julia Fields

Mar 2, 2015

Thanks so much for the recent service on my Lincoln MKT. Daniel took care of us and I really appreciate the car wash! Thank you for a smooth service experience!

Steven Geter

Mar 2, 2015

The service staff was very helpful and the service was completed in a timely manner

Thomas Guitreau

Mar 2, 2015

I call Shawn told him what I wanted the next day Shawn call me back and told me that he has the truck I want come and look at the truck. I got there At 11:00 am and left at12:30 witch the truck and witch every thing done. Very well pleased with every thing

George Duncan

Feb 28, 2015

Great service..........................................................................................................................................................................................................................................................................................................................................................

Eleanora Harris

Feb 20, 2015

2011 Ford Taurus oil change, wipers replaced. Recommendations for other things that need attention on my vehicle.

Mark Hurst

Feb 19, 2015

I bought my new Ford F350 from all star ford in Prairieville. Gene was my sales person. He was super fantastic. His manager Ervin Jones was also great to work with. They were very accommodating, informative and gave me the best deal in town.

Joseph Becker

Feb 18, 2015

Service was great. Staff very helpful and courteous.

Sasha Ipson

Feb 18, 2015

I got exactly what I was looking for, with a low price and no hassle. I was so pleased with the service!

Tanya Moran

Feb 18, 2015

Mr. Dorsey in your service department was very helpful in every way, in this day and time every minute counts escpecially when you hold down and 40 hour a week job and a family. Mr. Dorsey allowed me to email him my recall letter and information so that he could order the parts, and as soon as the parts came in he notified my by email and my husband brought the car right over and it was ready in less time than we were told. I work in the boating industry and I know how important it is to be efficient for your consumers and that Mr. Dorsey proved to be true.

Paul C.

Feb 16, 2015

Overall Great Experience. Huge inventory and knowledgeable staff. I will always buy my vehicles from ALLSTAR

Randy Anderson

Feb 14, 2015

2007 Mustang Shelby GT 5002014 F 1502014 Explorer Limited Allstar Ford in Prairieville services my vehicles for a good reason. They do what is necessary to maintain or repair my cars and truck in order to keep me rolling. Mr Seal is very professional and personable. If he leaves Allstar Ford's service department for another dealership, that is where my service will be done. Mike and Casey, along with the other service writers, have proven them selves dependable, and accurate in relaying my mechanical problems to the service techs. Also regarding Mike, I had a question about the transmission operating temperature of my truck some months back. He called me back saying he had an answer for me from some dude in Michigan or wherever it was that he called, in order to give me solid feedback. That is the type of service writer involvement that I appreciate. Above average...Regards,Randy Anderson

J Savoy

Feb 13, 2015

This was the best car buying experience. Pat McKay went over and above. In addition, no time wasted. Thanks!

Travis Landry

Feb 13, 2015

Shawn Dardeau found the vehicle I wanted at the price I wanted to pay. Easy hassle free transaction. If you are looking for a new vehicle contact Shawn Dardeau at All Star Ford and Lincoln in Prairieville, LA. I love my new F-150 FX4. Thanks again Shawn Dardeau!!!

Wayne Fogg

Feb 13, 2015

I have a Lincoln mkx, your staff was very helpful and friendly.

Barney Deville

Feb 12, 2015

Job was done promptly with little waiting. Actually job was done a lot quicker than I expected. I was very pleased with how quick this was done.

Scott S

Feb 12, 2015

I needed my work truck back immediately so the service team put additional staff on my vehicle to get it back to me on time.

Kehvn Petrig

Feb 10, 2015

the Oil Change went well and iv a timely manner quality service

Ryan Debetaz

Feb 10, 2015

Staff, especially Dwight Anthony (my sales associate), were all friendly and accommodating, but the one complaint would be the time it took to get the financing paperwork completed. A review of this process may reveal ways to streamline this process.

Joseph Brasher

Feb 9, 2015

Took my car right in. Service manager was through.

Steve Luminais

Feb 9, 2015

Service was great, I will definetly be back for my next oil change.

Joseph Bourgeois

Feb 8, 2015

We are very satisfied with the service and ease of getting our vehicles in and out quickly also the service reps are eager to help.

Dewey Vidrine

Feb 7, 2015

The service department handled my claimed very well and completed very quick.

Anthony Hogan

Feb 6, 2015

I purchased a 2015 Ford Mustang gt convertible the service was great from start to finish and the staff was excellent

Bryan Bagnell

Feb 6, 2015

This is one of a VERY few dealership (most others better known as Stealership) I don't have a problem dropping my vehicle off at and not have to stand over a Tech. I know it's going to get fixed right

Edmond Hubert

Feb 6, 2015

I love everything about my experience at the dealership everyone is always pleasant and helpful I look forward to keep doing business with all star ford

Larry Templet

Feb 5, 2015

Service was great, Mike was professional and courteous.

Scott Kohls

Feb 5, 2015

Everything was great! The customer service is always great Casey is very helpful, I will continue to get my vehicles serviced there.

Daniel Diez

Feb 4, 2015

Friendly staff that answered all of my questions without the hassel of being pressured into a deal on my F-150 4X4.

Adrian Quinn

Feb 3, 2015

Purchased explorer staff was very helpful. Dealership clean and comfortable.

Delia Brown

Feb 3, 2015

Fast friendly service, excellent communication, will always take our fords there for servicing

John Schneller

Feb 3, 2015

My vehicle was delivered with only one electronic key and the other dealer in Denham Springs, from where the car came from lost one of the keys. My sales person was great, she did everything possible to help me handle the situation. They finally found out that a new key from Ford was defective and was replaced with a working electronic key. While my vehicle was in the shop, I was provided with a rental car to travel to and from work. They telephone me when the job was done to return the rental vehicle and pick up my Ford C-Max.

Richard Hurst

Feb 3, 2015

Vehicle was in and out in no time! All personnel, I came in contact yesterday was very courteous!

Steve Aguillard

Feb 3, 2015

happy with job donexxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Breanna Malancon

Jan 29, 2015

It was better than any time before. Being I brought my car here, I use the dealership for service. They are usually slow, but this time was much better.

Jarel Handy

Jan 26, 2015

I HAVE ALWAYS HAD GOOD SERVICE AND FEEL A CARING ATTITUDE TO THE CUSTOMER AT THE DEALERSHIP. NORMALLY I TRY AND DEAL WITH THE SAME PERSON WHEN I GO IN AND NEVER HAVE HAD ANY TROUBLE OR DOUBTS ABOUT HIS RECOMMENDATIONS

Ronald Wells

Jan 26, 2015

What an experience! These people actually work as a Team. Service time is exceptionally great. Greeted with a smile, they checked problem out, called me with a price to fix and they immediately fixed it and I was on my way. I would highly recommend these folks. The lady at the service desk couldn't have been any nicer.

John Warner

Jan 22, 2015

the entire staff was very friendly knowledgeable and helpful

Peggy Martin

Jan 22, 2015

First rate service and quite efficient! I was very pleased when I came in to have my oil change and check up with my 2009 MKS. It was washed and interior cleaned, It looked like a new vehicle!

Jeffery Schexnayder

Jan 21, 2015

I purchased a MKX from Pernill Smith it was a pleasure doing business with him.

Tammy Graham

Jan 20, 2015

Casey was upfront with exactly what we needed to do to start finding the problem. I will be back.

Brian Romero

Jan 16, 2015

2015 MKX very knowledgeable about all the features of the car.

Ferdinand Dukaric

Jan 16, 2015

Great experience....Jessica was terrific. She was very knowledgeable and made the purchase smooth. Took extra time to show us everything about operating the automobile.

John Chikos

Jan 16, 2015

Service advisor was very friendly and professional, promptly taking care of setting up service.

Melanie Brister

Jan 16, 2015

Dropped car off for scheduled maintanence & a recall was helped promptly all service complete, had issue with tire, explained I had purchased tire warranty they looked up my information handled issue. My Ford Explorer is now 6 months old and I love my new purchase.

Theodore Potter

Jan 16, 2015

Marcy Grant met us outside and greeted us warmly. She asked what we were looking for in an Expedition. When she had an idea of what we wanted she told us they did not have the color we wanted on the lot but could have it in a few days. She then showed us a white one to give us a look at the interior. We told her we did not like the white one at all and she showed us a black one. Once we had looked at all of the features we loved it. So we bought it instead of waiting for a grey one. Marcy was very kind and helpful. She made our whole experience pleasurable. She did not pressure us nor did anyone at All Star. We will be returning there in the future for our vehicles.

Alan Sandifer

Jan 14, 2015

Yes indeed , everyone there is friendly and helpful, they work me in around my busy schedule which I do appreciate. Casey and all of your people there has done a great job for me. I am well pleased. Thank the whole crew for me!

Craig Campesi

Jan 14, 2015

F - 350 purchased Traded in 2 trucks on this one.

Vickie Hatton

Jan 14, 2015

Phillip Rome is courteous, thoughtful, considerate and an excellent customer service rep. I will recommend All Star Ford and him to all who asks. He deserves a raise!

Brian Knight

Jan 13, 2015

Every time I go to this place (in Prairieville) I have the best experience. These guys are on the ball. They are competent and friendly. I can't say one thing negative about the sales or service department. Very Nice and I am pretty much sure if these guys have the car I want at the time, that is where I will go!

Bobby Enloe

Jan 12, 2015

great service, quick and very good price waiting area is clean waiting room.

Vandell Sturgeon

Jan 12, 2015

Ford F-150 4X4 Off Road EcoboostThe truck runs as it did when it was new, Good WorkMike does a great job giving details about the work they are doing on the truckThank YouNot sure why the boot between the plug and the coils failed at 61,000 miles.Was the material chosen proper for the high voltage on these boots. One pays the amount these truck and you have a major part fails with normal miles.

Donald Boudreaux

Jan 10, 2015

The staff was very courteous; and I was very satisfied with the service done and how quickly it was handled.

Kulwinderjit Singh

Jan 10, 2015

The service was great and I got a real good deal and a great truck! Thank you for your service.

Sean Molloy

Jan 10, 2015

Barret and the Management staff at All Star Automotive were very helpful from the beginning to the end of the sale. They were able to find, and apply all available discounts to my purchase; and most importantly were honest and upfront. I drove an hour to purchase a vehicle instead of purchasing from my local dealership after a horrible 2 day experience with their sales staff and GM. Thank you to the All Star team for your hard work, and great customer service.

James

Jan 9, 2015

We purchased our last Ford from All Star in 2004 and were very happy with the experience. No high pressure and no endless sales babbling. This is why we returned recently when we were in the market for a new car. our salesmen (both) were very knowledgable and helpful. They listened well and when they talked it was to sell the features of the car and to help us find the right car for us, not just to sell us a car to help them. We actually had an offer from another dealer via truecar.com, but All Star was our first choice for the previous listed reasons. Since your offer was within our target range we chose you even though the other dealer may have been slightly cheaper.

Rhampton

Jan 8, 2015

On 1-5-15 I went to the dealership to look at used 2009 Ford. After meeting with my Sales Consultant Mr. Jerome Jones we took the truck on a test drive. Once back at the dealership Mr. Jones was very professional and gave me several options about purchasing the vehicle. After going over the details I decide to purchase the vehicle . The purchasing process went very smooth and everyone I came into contact with on that day made the purchasing of this vehicle pleasent.

Thomas Dawson

Jan 7, 2015

I purchased the Ford F150 2012 supercrew the service was great and the staff was awesome.

Walter Shirley

Jan 5, 2015

Standard oil change and tire rotation - everything was great

Jay Renegar

Jan 3, 2015

The service advisors that they have are very helpful and on the ball. They stayed in contact thruout the repair.

Colleen Gautreau

Jan 2, 2015

The staff was very helpful and took care of all of my needs. I love my Lincoln MKX!!

Lue Slaughter

Dec 31, 2014

I purchased a Lincoln MKX and I'm enjoying it as I become familiar of its' function. The Salesmen were patient, cooperative, entertaining and familiarity on the job. The service over there was superb, I have never had such wonderful service with all the autos I've purchased over the years. I was treated as a family member and enjoyed every minute of it.

James Durbin

Dec 29, 2014

My highest compliments to the management, Buddy Wells, and the salesmen, Dwight and Gene.

Jeffery Hutchinson

Dec 28, 2014

purchased f150 xlt service was very good Miranda our sales person didn't have the truck I wanted in stock worked with me to find the truck at the factory and keep in touch with me until it came in she went out of her way to make sure everything was what I wanted

John Pearce

Dec 24, 2014

It was so easy no hassle! I would buy again from them!

Stephen Aguillard

Dec 24, 2014

F-150 XLT. The sales team, especially Parnel Smith, worked hard to get the vehicle that I wanted. They were patient with me and answered all questions. Very personable from the sales managers to the salesmen.

Mark Bond

Dec 23, 2014

Sales man Mr. Jones was excellent in customer service, was able to help us to find a great car on a tight budget and was very respectful.

Timothy White

Dec 22, 2014

The staff was extremely helpful and friendly. I would recommend the dealership to anyone looking for a new vehicle.

Carolynn Mcgehee

Dec 18, 2014

Always takes excellent care of my car when I bring it in for service!

Edmond Hubert

Dec 18, 2014

The service was great as usual !!! And everyone is very helpful and friendly

Robert Martin

Dec 18, 2014

Direct, Precise, Courtesy, and understanding my needs and wants.

Christa Spooneybarger

Dec 17, 2014

Mike and Jerome were very helpful in my car buying experience. We drove from Florida to Louisiana for this car. Very pleased with the service and with even finding me a car charger.

Sam Whatley

Dec 17, 2014

FORD F-150 THE SERVICE WAS OUT STANDING VERY HELPFUL AS ALWAYS, MICHAEL DORSEY IS MY GO TO GUY HE IS VERY HELPFUL AND STAND BY HIS WORK.

Larry Lewenthal

Dec 15, 2014

Your people are friendly, efficient and flat out good. This was a service visit for our 2013 EDGE, and as long as the pricing remains reasonable, we will continue to bring our vehicle to you for maintenance.

Leonard Grant

Dec 15, 2014

Platinum F-250, The overall service was excellent, The staff was very helpful in making the process as painless as possible

Fred Dowling

Dec 14, 2014

Mike in the service department was very helpful in getting everything done.

Michael Gautreaux

Dec 14, 2014

The young lady casey was very polite, helpful and attentive to my schedule. she is always a joy to deal with.

James Meeks

Dec 13, 2014

F150. Service was able to complete work on my truck a day ahead if time which saves me a lot of time and hassle. Greatly appreciated! Excellent staff, very friendly.

Gilbert Cabrera

Dec 12, 2014

Best all around transaction, seamless and hassle free. Would recommend Jerome at Allstar to anyone looking for a new or used vehicle...

Kenneth Sonnier

Dec 12, 2014

From Buddy Wells to the sweepers, this dealership is TOPS in service. Thanks Guys!Regards,Kenny Sonnier

Structall Building Systems

Dec 12, 2014

2014 Ford Escape, took in for tire repair. Was told tire could not be patched, so i purchased new tire. Time of arrival 9:55 am and left at 11:05. I feel time could have been quicker, especially for tire repair. Staff was helpful.

gordon landry

Dec 11, 2014

Jerome is always helpful, nice, and courteous. He's the best car salesman that I have come in contact with at a car dealership. Always willing and ready to help.

Joseph Stam

Dec 11, 2014

I have a Lincoln MKX and a F150 which I purchased from All Star Ford in Praireville,La. new. I have been going there for about ten years. I have brought several new vehicles from them (I never even think about shopping somewhere else). I have sent several friends there and they brought new vehicles from them with great satisfication. My wife and I have always been extremely satisfied with there professionalism, kindness and product knowledge. Also the dealership is always super clean

Sarah Deshautel

Dec 8, 2014

My visit was excellent, everyone was very nice. :)

Angele Anson

Dec 5, 2014

Daniel has consistently helped me with my vehicle issues. He is always very courteous and knowledgeable. He really takes great customer service to heart.The other team members are also friendly as well. I feel that when I get my vehicle serviced at All Star, I am putting it in great hands. I would like to thank the All Star team for servicing my vehicle so that it remains reliable for me and my family.

Gordon Amidon

Dec 1, 2014

Our Sales person Miranda Rice was the greatest. She knew her product and went beyond to help meet our needs.

Justin Delaune

Dec 1, 2014

You guys made the purchasing experience great. My wife was upset after her wreck and was emotional about having to buy a new car, but you guys did so well supporting our decision to buy the focus. Thank you.

Janet Baron

Nov 24, 2014

The whole experience wash very pleasant. The staff was very helpful, respectful, and knowledgable.My son was with me, he doesn't like ford products, but said he would like to deal with this place when he needs another vehicle. The staff was easy to work with and I love my new to me car.

Thomas Lee

Nov 24, 2014

F-150 SERVICE WAS GREAT, VERY HELPFUL WOULD RECOMMEND TO FAMILY & FRIENDS

David Templet

Nov 21, 2014

Mr. Gene Stuart was our salesman. He was great! He never pressured us to do anything and he was extremely helpful. He even stayed 1 1/2 past closing to make sure was were taken care of.Mr. Stuart spent close to an hour teaching me all of the features before I left All Star with the Truck. I have bought many vehicles and he was the first to take the time to actually talk to us and show us all of the features on the truck. I hope this truck lasts forever, but I will definitley come back to All Star and deal with Mr. Stuart if I want to buy another vehicle.

Danny Miller

Nov 20, 2014

Absolutely perfect truck buying experience. Worked with knowledgeable courteous professional staff....entire process, introduction to driving home, took 2 hours. Would recommend Buddy Wells and his entire All Star Group to anyone.

Karen Moore

Nov 19, 2014

2015 Ford Explorer. This is the second SUV that we have bought from Allstar Ford in less than a year & we are thrilled with the service!!!!!!! The staff are ABSOLUTEY WONDERFUL!!!

Lawrence Franz

Nov 18, 2014

Daniel was very pleasant and professional, and I really appreciated having the shuttle bus there to bring me back to my house instead of having to wait in the waiting room area.

Tracie Ladd

Nov 15, 2014

fast friendly service. always helpful when service is needed

Ronald Wells

Nov 14, 2014

The young lady that I checked my car with, I must say, was very upbeat and ready to help me. She stayed on top of service. I received a call telling me the problem they found and an estimate of how long it would take to take care of the problem. I later got a call before the estimate time and she indicated my car was ready for pickup. I bet all dealerships wished they had her on their team. This lady is on top of her game and shows customers respect, courteous, great business savy and building a dynamite reputation for herself and the dealearship she works for.

Terri Robert

Nov 14, 2014

Dealership service is wonderful in service and wonderful in personal service.

James Nelson

Nov 12, 2014

F-150 4X4. Service could not have been more helpful. Staff was great, especially the salesperson Dwight Allen.

JM

Nov 11, 2014

I flew to the dealer location and drove 860 mi. back home to get the truck and the deal I wanted. The salespersons met me at the airport, and at the dealership, the other salesmen and the sales manager came over to meet me. The whole buying experience was made even more enjoyable by the enthusiasm of the staff and their efforts to please me and make me comfortable. My loan officer was impressed by the deal they gave me and will probably direct some of the bank's clients to this dealership. I recommend anyone take a serious look at this dealer for their next vehicle.

Kerri Marchand

Nov 11, 2014

I had a great experience! Everyone was very helpful and made things go so smoothly. Even the next day everyone greeted me even after I bought my car.

James Polk

Nov 10, 2014

So far so good, Truck oil change was completed on time plus they rotated the tires and checked the and sdjusted the air pressure. I have two Ford Dealerships within 15 minutes of my home and I choose to drive 45 minutes to All Star Ford.

Shelby Robert

Nov 8, 2014

Thanks for everything. So far, it seems like the lumbar problem has been solved. Thanks for washing my car, too.

Luis Munoz-morales

Nov 7, 2014

The service was kind and helpful. Vincent the seller identify my needs and assisted accordingly.

Mary Dawson

Nov 7, 2014

everyone was very helpful and pleasant. It wa a very friendly atmosphere to be in and the service manager himself, saw that I was taken care of. The facilities are so clean and fresh, it is nice to be in those surroundings.

Clint Melancon

Nov 6, 2014

Very satisfied with my service. Quick and pleasant

Jerry Hubert

Nov 6, 2014

The service dept. Has just been great they take my truck in right away and have always answered all my questions

Connie Bond

Nov 5, 2014

The staff at All Star in Prairieville were polite, attentive, and timely in handling the service of my Lincoln MKz. This was my first experience at this dealership, but it certainly will not be my last.

Susan Gray

Nov 5, 2014

Every one in the service department was very pleasant.

Andrew Hymel

Nov 4, 2014

Enjoyed the service and had a great experience. Bought a new f-150 lariat

Audron Bourgeois

Nov 4, 2014

The warranty work performed on our 2010 Mercury Grand Marquis LS was done just as promised by the Quick Lane representative (Mike). We were provided with a rental car during the repair and everything went just fine.

Christy Davis

Nov 4, 2014

FORD ESCAPE, THE SERVICE AND KNOWLEDGE OF THE ESCAPE WAS OUTSTANDING, THE STAFF WAS COURTEOUS AND ANSWERED AND MEET ALL MY NEEDD

Jeffrey Derosia

Nov 3, 2014

Since the purchase of my 2012 F150 at All Star Ford in Prairieville, I must admit that I have not had a better experience! The follow up services performed since the transaction have been superb. Very happy customer for sure!

William Corvers

Nov 3, 2014

Friendly folks good service, coffee not bad.>>>>>>>>>>>>>>>>>>>>>

Charles Smith

Oct 27, 2014

Awesome sales and service team. Every time I come to the dealership the general manager knows me and says hi. My sales guys keeps me informed and is always friendly.

tigerfan

Sep 9, 2014

Great customer service. Truck was fixed fast and right.

Gary O.

Sep 5, 2014

The dealership in Prairieville, La. is great. Plenty of inventory to choose from, and if they do not have it in stock they will locate the vehicle that you are looking for.

Jerry H

Aug 27, 2014

I've taken my 2013 f250 in for routine maintenance check ups and the service has been great I'll never take my truck any where else ,Love my allstar ford dealership

C. Baumy

Aug 4, 2014

Overall service was great. Mr. Jerome Jones made this car buying experience an awesome one!!!!

Anonymous

Jul 9, 2014

I went to buy my first car back in December and I actually walked out buying 2 cars. One for me and one for my wife. I asked if either was wrecked or used as a rental. I was told that both cars were never wrecked or used as rental cars. When we got home I found a rental agreement from the previous owner in glove box. The previous owner was a rental company. I have had other numerous problems with the dealership. I would never ever ever recommend anyone go there. I will never return to them. I will bring my business to Chevy or whoever else but i will never give my money to any all star company. All star ford in Prairieville screw up ally business with ever all star dealer.

Guidry222

Jul 8, 2014

I live two miles from Robinson Brothers, and went their first walked the lot for 30 minutes nobody came out to greet me. I walked in asked for a salesperson and they didn't even pay me any attention! I drove to allstar ford in prarieville and Parnell came out to say hello he didn't bombard me and gave me my space! Then the manager Moose came out on the lot to say hello and brought me some water, blew me away. Deal was great the staff was very friendly and I felt at home! The other sales manager came out to congratulate me on my purchase. I would recommend this dealership to anyone! I love Allstar Ford in Prarieville!!!!

Kim G

Jun 23, 2014

This was the best car buying experience I have EVER had! Everyone was friendly. Jessica Rosen made our experience so much fun! You can tell she loves her job and loves meeting new people! At previous dealerships, there was so much pressure from the sales people, and the finance department. It's completely the opposite at All Star Ford Lincoln. Everyone is extremely knowledgeable, but they are not pushy. I definitely plan to be a repeat customer. Go visit All Star! Ask for Jessica Rosen! You will NOT be disappointed!

Lory

May 28, 2014

Jerome was an excellent, professional, and knowledgeable salesman. Who more than met my expectations! I have & will continue to do business at All Star.

Michael Villarreal

May 28, 2014

I just bought a pre owned chevy volt from Mr. Tony Truong and all I can say is that the service was excellant. We got in kind of late and it was memorial day. They kept the dealership open for us so we could finish our paperwork and didnt rush us. we had plenty of time to talk about pricing and come to an agreement that mad both of us happy. Thanks for the cars guys keep up the good work!

Ready To Ride

May 28, 2014

I bought a car from All Star a few years back. My salesman, JJ Jones, put me in a car that day. I've been riding ever since. I was recently at that lot with my cousin and saw another car that liked. My husband and I will be returning before the end of the month, hopefully my car is still there!!!

Chris

May 24, 2014

Great sales Team, and my sales lady Ms. Marcy was awesome.

Marshall

May 24, 2014

As I told the manger, Moose, this was on of the more pleasant car purchasing experiences that I have had. I shopped around for a truck, decided on a F-150 and then worked deals at two dealerships. The salesperson, Marcy Grant, worked very hard to get the deal done. Sale made!

Moni

May 23, 2014

I went to AllStar Ford in Prairieville the other day to buy a car. Jerome Jones had helped my sister find a car a few years ago and she recommended him to me. It was one of the better experiences that I had had with car salesmen. I had a great time looking for a car and left with the perfect car for me. I did great for one day of car shopping!!!

R. Gipson

May 23, 2014

I visited the All Star Ford dealership in Prairieville and ran into Jerome "JJ" Jones. He was a pleasant guy, very easy to work with. He listened and seem to understand my situation. I'm glad to report that I needed a car, and I got a car! Thank You Mr. Jones

Harris70769

May 22, 2014

I received excellent customer service from Jerome Jones. I was referred to him by a family friend. I was in the process of rebuilding my credit and working out of state in Texas on a turnaround. Mr. Jones found a lender and met me in Lake Charles so I could give him the downpayment check and sign the papers. When I returned home to get my vehicle it was detailed and waiting for me in my yard! For anyone who is in the market for a great used car I wouldn't hesistate sending the All Star Ford and Lincoln to Mr. Jones.

Kyle K

May 21, 2014

Great staff! Wonderful Service. Marcy is a very good salesperson!! LOVE my new truck!!

DanielBlue

Apr 28, 2014

WOW!!!!! Was sent to AllStar Ford Lincoln by a friend and was told to ask for the GM Buddy Wells, he took time to visit with me, and then had Parnell Smith show me some trucks, Got a great deal and any BS. This is the place to go, since the purchase I have back for service, they take care of you after the sale as well.

wendyamoss

Jul 13, 2013

terrible, unprofessional, confused, General Manager-no people skills, waited over 3 hours for an oil change on F250 super duty. Wont go back. Quoted one price, charged MORE. Made appointment for 11am and oops, 8 other vehicles booked same time...waited more than 3 hours. GM looked at me like I had two heads when I told him that I had people waiting at the airport terminal to be picked up. No professionalism from GM, just saying that "not our fault"...........hmmmmmm, what part of YES IT IS don't he understand.

Jimmy Wells

Mar 15, 2012

What a wonderful place to do business, the service manager walked outside himself and helped me with by diesel truck. They fixed me up, David Dore has the customers best interest at heart. While they worked on my truck, one of the sales managers said hello and asked could show me any of the new products while I waited to get my truck serviced. Ben went outside and showed me the new products and then had Parnell take me for a ride. Parnell knew everything about trucks, I now have Ben the sales manager, and Parnell the salemen business cards and when its time, they have my business Thanks again to everyone, I am 70 years old and never been treated so good in a dealership before. This is the Ritz Carlton of dealerships.

ChevyC3

Aug 18, 2011

I recently brought my 2004 Mustang GT to the service center at All Star Ford in Prairieville, La, and Im very excited to finally find someone I can trust to work on my vehicle. My past experiences with someone else working on my vehicles have not been pleasant. About a year ago, I had brought my vehicle in for service at another dealership, and as usual, the problem wasn't fixed and snowballed into additional problems that didn't exist when I brought the car in. After several attempts to resolve the issues with this dealership, I decided to look somewhere else. Upon a recommendation, I gave the All Star Ford group in Prairieville, Louisiana a try. They were very professional and tentative to my needs and concerns. They were able to diagnose the problem and do the repairs the same day. Most important, the repairs were done right the first time. Mr. David Dore and his staff were outstanding in resolving this issue. They actually found a shop towel left in the rear end!!! Since this initial repair, I have used them several times and have received the same consistent quality customer service and repairs. They have taken care of the warranty work and the rental vehicle when needed and have removed as much anxiety from me as possible. I even had them replace my tires. They did a fantastic job with this also and even beat the price from the Goodyear dealer Ive been using since 1991!! I recently brought my Mustang in due to a leak that turned out to be a cracked intake. As usual, they provided outstanding service at a great price and had my vehicle ready when promised. Mr. David Dore and the staff at All Star Ford in Prairieville, Louisiana has earned my trust and loyalty!