Arlington Heights Ford reviews

Linda Culver

Jan 10, 2016

My salesman was Jeff Reckards, and I was totally impressed with his consideration for my needs in a new car..never questioning me to change my mind He went beyond the normal service to satisfy my needs. I bought the Ford Escape as I was looking for an easy way to open the trunk area and also wanted all-wheel drive, and I am very delighted with my choice...thanks to Jeff who made my decision an easy one.

Jacqueline Holden

Dec 29, 2015

2015 Ford Edge Sport. Best dealership in town!! Thanks again Michael Rodriguez.

Bernadine Clune

Dec 22, 2015

I purchased a 2016 Escape. The salesman (Nick) was knowledgeable and cordial. He even delivered the floor mats I ordered to my home and tried to make the garage door opener work. It didn't, but nice try, Nick.

Rita Maldonado

Dec 20, 2015

My 1997 Ford Explorer had lasted me 20 years and was it willing to give me 2 more years by passing the Emissions test in JUNE2015, but I was curious about its trade in value. I felt completly nervouse and anxious not knowing was to expect when I walked into the show room. I was greeted by my previous service manager Nick, now a Sales Rep, and everything changed from that moment on. Not only did the team of AHF meet my expectations but I honestly felt they exceeded them. They answered my concerns right away, test drove the cars I wanted to see and really listened to my needs as a customer. I will recommend them always and with great satisfaction. I really appreciate everything the AFH team did for me for making this next step in my life come true . Thank you !!! Nick, Frank, Arnie and John for helping me achieve my goal for 2015. God Bless each one of you for all you have done. I hope this sincere token of appreciation reaches every single on of you. Mike Waddle keep up the great work you do, thank you too.

Bill

Nov 20, 2015

All went well. The quality of service was good. We will return again.

Kazimierz Kordek

Nov 14, 2015

We have purchased many vehicles over the years and have referred family and friends to go to Arlington Heights Ford. Its alway a pleasure to visit with such a happy group of sales and finance people.

Z.john Bilos

Oct 28, 2015

WE purchased a truck. The staff was helpfull & wellinformed

Steven Sholl

Oct 23, 2015

took the time to tell me about the car, gave me the options of what styles I can pick from, very quick on delivery of car and with finance specialists, Jeff Reckards was fantastic in going over all the options and even after I took the car had questions made sure he got me the answers quickly... I would highly recommend this dealershipThank you again,Steve

Steve V and Kevin N

Oct 20, 2015

Sales department s exceptional (Thanks Steve Ursin). Thanks to Jerry Hood for quickly resolving a problem. I would recommend Arlngton Heights Ford to my friends.

Daniel Quinlan

Oct 19, 2015

I have a 2012 Escape which needed tires and front brakes. I left the car in the morning and it was done just after lunch. The service was wonderful and the staff is fantastic.

Mark Zdeb

Oct 18, 2015

I so far I have been very happy and very satisfied with the punctual and accurate repair of or the servicing of my Ford Edge at A.H.F.. I also enjoy the pleasant greeting (with a smile) and personality of Casandra in the Quick Lane department. Thank you.

Lawrence Lustig

Oct 15, 2015

Justin was an awesome salesman; he listened and didn't try to push things I didn't want. He wasn't in a hurry and patiently explained every detail about the car I chose to other models. Once the purchase was made, he linked my phone to the truck via Bluetooth and showed me how all the buttons in the vehicle worked. I bought an F150 XL Super Cab 4x4 and think it's just great.

Thomas Crivolio

Oct 14, 2015

Had a very good experience for buying a car sales staff was very friendly and new their cars well could answer all our questions and explained the functions of the equipment

Beilah Milstein

Oct 13, 2015

Everyone was friendly and courteous. They made sure that I had all information before leaving my car. They called me to let me know that the car was done and ready for pick up. They had a car for me to use which was very helpful.All in all it is a pleasure coming to the dealership to maintain my vehicle.

Lilia Canzolino

Oct 13, 2015

Always happy with the service we receive. Good service with great customer service

Mark Lyons

Oct 13, 2015

They did what I asked them to, and got me in and out within the timeframe they said they would.

Shawn Stafford

Oct 13, 2015

I will never buy a car from anywhere else. The very best service that always leaves you feeling appreciated!

Sherri Roscoe

Oct 13, 2015

The guys in the quick lane are always helpful and get the job done quickly.

Rick Winkowski

Oct 11, 2015

Purchased a Ford Focus 2014 and the service was great. My wife and I could not be any happier. Staff helped us out to the max.

Kelly Dehaan

Oct 10, 2015

Great experience. Staff was very helpful. Answered questions and was very attentive.

Donald Wilson

Oct 9, 2015

I appreciate the followup and prompt service. Nice tp be able to check out the new cars while yours is being serviced.

James Blaeser

Oct 9, 2015

After spending some time earlier in the day with an unsatisfactory nearby new car dealer we went to AH Ford. It was nice to deal with a sales team who negotiated fairly and with respect. It was not a surprise as we had previously bought from AH Ford with equal results.

Larry Schwartz

Oct 9, 2015

Great job thank you, I would recommend to all my fiends and family.

Matthew Homscheid

Oct 9, 2015

I purchased a 2012 Ford Fusion SEL and love it. Anytime I have a problem with the car, it is taken car of right away. Always satisfied with the customer service of the business

Richard Carlson

Oct 9, 2015

Good service and they washed my car too. Will be back for all of my service needs

FordFlex

Oct 8, 2015

I talked to someone online and told them I was driving 4 1/2 hours to look at a vehicle. I received 4 emails from them confirming I was coming to test drive vehicle. When I arrived I was informed that the vehicle had been on hold for a different customer for the last 2 days. They didn't offer anything besides " I'm sorry there's nothing I can do" horrible guest service. Would never deal with. If I could give less then 1 star I would.

John Kouzios

Oct 7, 2015

From purchasing to servicing, AH Ford does it right. The staff make you comfortable and secure in all aspects. Service is easy, complete and done correctly. What else can a customer ask for.

Mary Bitterman

Oct 7, 2015

I had bring my car in for service. They worked to find out what was the matter and where very good about telling me that they didn't want to charge me if they couldn't find anything. They tighten up a couple of screws and told me to come back if that didn't do it . The car has been running find since.

Catherine Schwamb

Oct 5, 2015

Everyone, especially the sales person, were excellent. We will buy all our future cars and recommend Arlington to everyone.

Katie Herrala

Oct 5, 2015

Excellent service, the staff was able to accomidate me while my car was being fixed. Much appreciation. Katie Herrala

William Wells

Oct 5, 2015

They did great...now leave me alone. I mean really...I was in for a damn oil change,OK? Alright fine...it was probably the best oil change I ever had. Please let them know.

Emmanuel

Oct 3, 2015

2014 Flex. Service was easy to do and taken care of diligently.

Dolores Potocki

Oct 2, 2015

Service was done when they said it would be. However, they did not vacuum the inside of my car,which they always did before. Other than that everything was fine.I did not see any place where they offered coffee, etc. That would have nice tohave while I was waiting.

Phyllis Costello

Sep 30, 2015

everybody in the service dept is very pleasant and I appreciate the car wash too

Barbara Wroblewski

Sep 29, 2015

I always leave feeling safe, knowing that all aspects of the work were executed perfectly, that there won't be any nasty surprises down the road. I thank you for this sense of security.

Debbie Rohrwasser

Sep 29, 2015

It was pleasant. Nice picture on the new flat screen in your waiting area. Watched the 9th inning of the Cubs game in your waiting area and sad to report they lost but are in the play off's. Go Cubs!

Eric Thill

Sep 29, 2015

I was very happy with Sean's help in purchasing my 2016 Ford Fusion. The service was good for a busy Saturday. Sean was very good and showed me al1 of the features of my new vehicle.

Ronald Goldberg

Sep 29, 2015

Everyone was very accommodating......................

Walter Hartje

Sep 29, 2015

great service, clean facilities. fair price. sdfghjkl

Walter Suhr

Sep 29, 2015

The service was done fine,but there were a couple of issues which i would like to address. My car was not washed as expected from service appointments before, there was no rain to stop this. I ask the Porter and he told me to talk to the manager. a Service advisor asked if I requested a wash which I did not have to do in the past. Did not have the car washed since I didn't have time to wait.Also I thought the Brake service was quite high in price. So I checked the Internet and found a coupon for a large difference in price. The Service Consultant (Steve) who I spoke to on the phone was good enough to accept the coupon on the phone after the fact. He saved your rating for this job.

Joe Genovese

Sep 28, 2015

The service person Tony; I had contact with was highly professional and resourceful in handily my concerns this past Saturday. I was very satisfied on how he, address my concerns so quickly. I spent less than third minutes on a crowd Saturday afternoon. That said a lot about Arlington Hts Ford Group TEam.

Matt Rowe

Sep 28, 2015

I went in for service on my car after it has been having a problem for years, I thought that the problem would never be able to be fixed. Ford Service was able to fix on to the problem and fix it with out any major work. I am very thankful as i feel my car is running like new even though it is seven years old

Rosario Salerno

Sep 28, 2015

service experience was awesome. the service loaner was terrific, a new fusion.. the very car I went to purchase when I bought my Taurus, which I saw before I saw the fusion at the dealership. Could not be happier.

Robert Johnson

Sep 27, 2015

Fast and knowledge very friendly. Great prices and clean facilities

Andriy Kukhar

Sep 25, 2015

Had a rubbing noise coming from my wheels. They took it. Up on the lift and fixed in it minutes

Kathleen Dusing

Sep 25, 2015

worked on my 2007 Fusion which was overheating. I am confident when they tell me what work needs to be done that it needs to be done.

Mark

Sep 25, 2015

Great service. Thank you Arlington Heights Ford. We will return.

Donna Thorp

Sep 24, 2015

always great been going for over 25 years. everything done on time. will always go to you even though I live in Deerfield, il.

Kathryn Schneider-Shatwell

Sep 24, 2015

I brought my C-Max in for an oil change and to address some recalls I received in the mail. I was able to schedule an immediate appointment that was convenient for me, and the service department handled those issues quickly. When a replacement part was not in stock and needed to be ordered, I received a phone call to let me know how long the delay would be and exactly when I could pick up my vehicle. Nice to be kept informed so I could better plan out my day! The car was ready early, and had been washed inside and out before it was pulled up front. Nice! Love the staff at Arlington Heights Ford - they are professional, friendly, and eager to please. And they treat my car like it was their own...

Lisa Waldman

Sep 24, 2015

We love the team at Arlington Heights Ford Service Department! They always take great care of us!!!

Roy Pink

Sep 24, 2015

My recent experience was moving and uplifting. I could not be more satisfied and REALLY LOVE my dealer.

Andy Flessner

Sep 23, 2015

Tony was great, didn't take long, service done right.

Ford Transit buyer

Sep 23, 2015

Neal was very helpful in answering our questions about the vehicle, researching the technical details we were interested in, and being very accommodating through the process.

Joan Scott

Sep 23, 2015

Very professional and experienced service personnel.

Karlynn Cochrane

Sep 23, 2015

Everything was great! Loved the car wash and fast service! Made my day! So great to see the same faces and extra special customer service! Understand it is not easy to do... Nice job!

Lee Maternowski

Sep 23, 2015

Service staff was friendly and helpful. Took care of routine oil change in 45 minutes.

Robert Delaney

Sep 23, 2015

Purchased a Focus and a Fusion in June 2014. Both are outstanding vehicles. Regular maintenance at Arlington Ford is a totally professional experience. Staff on the Service Desk are friendly, helpful and genuinely interested in our experience and opinion of the vehicles.

Timothy Nylander

Sep 23, 2015

brought my car in for Works package, drop off went smoothly. I was informed of a systems updated. Had them do that as well. Waited for approximately an hour. Pickup went smoothly.

April Skrip

Sep 22, 2015

it was awesome... Lonnie was great and so was Frank (finance) Buying a car was actually pleasurable..

Frank Asplund

Sep 22, 2015

They forgot to reset the oil change light to 0%, no big deal. Otherwise all's well

Jay Neidich

Sep 22, 2015

I came in on a Saturday and you stated that you could not guarantee that the vehicle could be looked at on that day. As this was a more than a basic maintenance concern I understood the need to for you to take your time and do it right. Spiro arranged for a loaner and contacted me when one was available. Mike was extremely helpful first in going on a diagnostic ride so he could hear my concern and then in keeping me informed and following up with me. He also made sure that any recalls that had not be done on my vehicle were completed. When I picked up the vehicle he let me know that he was "leaving the ticket open" and if I had any concern I should not hesitate to bring the vehicle back. This was not necessary as the car was fixed right. Your service managers and staff are first rate!

Margaret Johnson

Sep 22, 2015

As always wonderful service with oil change...Everyone is friendly and reliable.

Michael Gotshall

Sep 22, 2015

The service deptartment is great. I worked with Mike Waddle this time. He got my truck in and back to me really fast. He also alerted me to a bad ball joint that needed repair. He also told me it was covered by my warranty. The guys helped me set up the repair and scheduled a loaner car for me. Thats GREAT service. Many thanks to the crew. Mike G

Robert Duxler

Sep 22, 2015

service is always done in a timely fashion, fixed right the first time and handled by friendly experienced service writers.

Timcor Enterprises

Sep 22, 2015

ARLINGTON HEIGHTS FORD IS MY DEALERSHIP! I HAVE BEEN BUYING CARS AND TRUCKS FROM THERE SINCE 1999 FOR BOTH BUSINESS AND PERSONAL USE. NEAL SNYDER IS MY SALES MAN AND HE IS THE BEST. JOHN JR AND HIS TEAM ARE SECOND TO NONE AND MAKE ME AND MY FAMILY FEEL LIKE THEIR OWN FAMILY! MY DAUGHTER DRIVES AN EDGE, MY WIFE DRIVES AN ESCAPE AND I DRIVE A F450, WE LOVE FORDS AND MORE IMPORTANT WE LOVE ARLINGTON HEIGHTS FORD!

Toni Michels

Sep 22, 2015

Arlington Heights Ford is the most professional dealership I have ever dealt with. John Guido Jr., the general sales manager, and his entire staff were extremely helpful. Both John and our salesman, Jeff Reckards when out of their way to find the perfect edge for us.Not only were they professional, they were dressed for success! My husband and I have shared our experience with family and friends and will continue to do so. I am so excited to be driving my new car!Toni Michels

Valentine Akpata

Sep 22, 2015

The workers were very professional, did a very good job with the lincoln

William Johnston

Sep 22, 2015

service was great: efficient,courteous, and quick. no complaints

Renee Manno

Sep 21, 2015

Your staff always gives their very best to do a outstanding job.

Robert Metzen

Sep 21, 2015

it was great as always. The manager was friendly and helpful and the work was done in timely and professional manner

Carolyn Busse

Sep 20, 2015

2016 Escape titanium. Nicholas was a pleasure to work with. I am still learning about my new Escape. We have purchased from AH Ford for 20 years and have always had a wonderful experience. That's why we keep coming back.

Erich Ulm

Sep 20, 2015

Work was performed efficiently and well. I would definitely return for more service

Arthur Haehnel

Sep 18, 2015

The salesman was very helpful. I told him what I was looking for and he found it. He didn't try to sell me a more expensive model. I was happy about that. I would recommend AH Ford and my salesman John Lane to anyone. Thank you for making car buying so easy.Art haehnel

Nancy Heggem

Sep 18, 2015

This is my 5th Ford from Arlington Hts Ford.I would not take my cars any where else for service I am aways treated quickly, excellent work and with care.

Andre Burke

Sep 17, 2015

Very helpful and knowledgeable service advior Mike Waddle!

Dagmar Schouten

Sep 17, 2015

Every one is so friendly I wouldn't go anywhere else

Kenneth Nelson

Sep 16, 2015

Appreciate the effort put in by the service staff to find the problem.

Michael Delonnay

Sep 16, 2015

I had a wonderful experience at the dealer.The dealer staff were cordial and they checked everything!Michael Delonnay

Patrick Hutchins

Sep 16, 2015

This is where we service our cars, always great.I don't need 50 characters to describe my experience and while I like the service, the survey is irritating.

Victoria Nykaza

Sep 16, 2015

John Guido Jr. has been an outstanding employee and looks out for his customers. Over the past 5 years we have gotten 4 different SUVs. Love this place.

W Johnson

Sep 15, 2015

My vehicles problem was diagnosed and repaired the same day. The service department staff is very courteous and professional.

Betty Buhrke

Sep 14, 2015

I always get excellent service from AH Ford. I won't go to any other dealer for service. You guys are the BEST!

Cevoria Blount

Sep 13, 2015

I bought a 2015 Ford Escape. The salesman, Mike, was very helpful and helped me to find the exact car I was looking for, down to the color and the interior. He was very knowledgeable about the car, explained all the financing options available and I was able to get a deal I was comfortable with. After the purchase, he even gave me a tutorial on all the electronics before I drove off the lot. Overall, I was pleased with the process and am loving my new car.

Michael Krule

Sep 13, 2015

As always I was greeted by name and welcomed by Jerry and the team. Check in took two minutes and my vehicle was ready before the estimayed time

John Kapinos

Sep 12, 2015

I had an air duct hanging underneath my front bumper and wasn't sure how serious this was. I went in without an appointment and was hoping AH Ford could fix it in a few hours so I wouldn't miss too much work. The service manager put it right up on a rack, put a new retention pin in the air duct to get it back in place and I was out in less than 30 minutes. No Charge.Thanks!

Gary Godlewski

Sep 11, 2015

SERVICE DEPT IS ALWAYS EXCELLENT JEERY AND ALL THE REST

Jean Catalano

Sep 11, 2015

WE WORKED WITH MANNY AND HE WAS GREAT, NO PRESSURE, JUST ANSWERED OUR QUESTIONS AND GAVE US WHAT WE NEEDED.

Leigh A. Sauer, III

Sep 11, 2015

The Explorer was checked for a couple recall notices. Repairs were made and I was out in about an hour.

Linda Schaden Foss

Sep 11, 2015

I have all of my service performed at AH Ford. The service log is helpful for required maintenance.

David Petrunic // Karen Petrunic

Sep 10, 2015

Employees are always polite..no matter the kind of day they be having Jerry [service dept ] Always makes me feel like I am important...that is why we come back! Tony and Mike [service dept] listen and answer questions..they make the time!Karen Petrunic

Justin Provost

Sep 10, 2015

Quick turn around, very friendly. Went in for Oil change and computer update on car.

Ronald Dukes

Sep 10, 2015

Service was great as usual. I've been a customer for over 20 years and purchased 4+ vehicles there over the years --- maybe more I can't recall.Ronald Dukes

Scott Nurczyk

Sep 10, 2015

It was the best car purchase, hassle free and everyone went out of their way to make us feel comfortable.

Steve St. Louis

Sep 10, 2015

The service and staff were really great. I purchase my vehicles here because I feel comfortable that I will be taken care and I will get the best price out there every time.

Cornelius Tanase

Sep 9, 2015

happy with Tom, he helped me as much as he could, he helped me with an additional key, and updated my computer, also gave me an overall idea of the cars condition.

Joseph Leahy

Sep 9, 2015

I am always please with the way I am treated when I arrive at the service center. They are always pleasant, courteous and professional. The work is always completed in the time estimate that is given to me.

Scott Fromm

Sep 9, 2015

Another job well done by the service department. Got the job done for me in the time promised. Great place to due business with. They really care about my car and me as a person

Richard Sloger

Sep 8, 2015

Tony , your service person, could not have been nicer.

Sheryl Getzan

Sep 8, 2015

Sam Vasco is the man !Arlington Heights ford has been the choice for all of our trucks since 1989

Christopher Kowalski

Sep 7, 2015

I bought my car at AH Ford. So I brought it in for an oil change to their Quick Lane. Spiro, who helped me realized that my car was due for a recall, that I had no idea about! Since it would take some time to perform the recall, they immediately ordered me a rental car from Enterprise. It was a 2016 Explorer Limited. It was so nice, that after living with it for a day, I've decided to buy one for myself. They finished my car and got it back to me the next day. These guys are really great for service. Not so much for purchase though. I was told by my salesperson to go somewhere else to buy my Explorer. And so I shall! Service is great. Sales...not so much.

James Tatooles

Sep 7, 2015

your staff handled my service visit well, were prompt in getting my in and dong the work.the folks at AHF like what thy do and do it well.James P. Tatooles

Lavinia Munoz

Sep 7, 2015

My family and I have been buying cars from this dealership for 30YEARS. This myself is my 3rd car.

Richard Sendra

Sep 7, 2015

Service was great and the staff very helpful. Always the TOPS.

Dawn Ramsay

Sep 6, 2015

The service team is always polite - proficient - always willing to address any questions or concerns - and I have my car back in a timely manner.

kcozz21

Sep 6, 2015

According to the Today show, September is the best time to buy a car. The current cars will come with many deals because the dealers want to get rid of them before the new cars arrive. There are some nice people at this dealership. Alas, I did not purchase a new car.

Mary Madonia

Sep 6, 2015

used mkx. service people at quick lane were great. they advised me of problems.Mary

Gary Lenz

Sep 5, 2015

Very professional. I loved that you washed my car and even cleaned the interior windows!

Keith Brady

Sep 5, 2015

Fast, Friendly service. Fixed right the first time.

Rebecca Hagberg-cohen

Sep 5, 2015

Quick Lane service was fantastic. I came in at 3 pm on a Saturday afternoon to see if I could get an oil change. I was told it would be about 50 minutes. I hesitated and said I had to be somewhere at 4 pm but could get there if the car was ready in 50 minutes. Imagine my surprise when he called my name at 3:35 and told me my car was ready...just down at the end of the building finishing up a car wash. Oil change, tires rotated, brake pads checked, AND CAR WASHED in 35 minutes. Super service!

Tracey

Sep 5, 2015

Staff is always very friendly and explains everything in detail. I always recommend your dealership to anyone looking for a Ford!

Gautam Singh

Sep 4, 2015

Every one is very friendly and job well done. I would be more than glad if the service can be quicker

Kristina Winans

Sep 4, 2015

Purchased 2015 Ford Escape-helped me get to an affordable price

Marianne Heinrich

Sep 4, 2015

Quick, efficient and helpful as usual. The facilities are always clean and top notch.

Nicole

Sep 4, 2015

Service was excellent, it was very quick. Everyone was super friendly. Would definitely recommend!

Roger Matthews

Sep 4, 2015

I have a ford explorer which I purchased there it is so great to be able to pull in to the quick lane and get my car serviced on the spot immediately with little waiting time. A great service and a big perk by owning a ford from Arlington Heights Ford.

Stephen Orr

Sep 4, 2015

My experience was fine. I found the vehicle that my wife wanted. The staff at AH Ford are very professional, helpful and experienced.

TJ

Sep 4, 2015

We purchased a Ford Escape, including an after market add on that required us to drive back to the dealership, drop it off, and return the next day. Even though the drive is rather long, our experience at Arlington Heights Ford has been exceptional, and we prefer this newly discovered dealership to a more convenient local dealership. The people we have interacted with at Arlington Heights Ford has been very helpful, professional, and friendly. Our interactions have included the service department, the sales department, and the administrative office.

Glenn Knapik

Sep 2, 2015

Called the service department on Sat morning requesting walk in appointment for minor turn signal repair. Service Rep said to come right in. I arrived less than an hour later and was in and out in less than 1/2 hour. Very happy with service.

John Aichinger

Sep 2, 2015

Jerry the service director was very helpfull on getting my car completed on time since I live in Arizona. All the work completed was very goodJohn Aichinger Chandler Arizona

Kathleen Viers

Sep 2, 2015

Wonderful experience! Steve Ambrose was the greatest!

Ralph Puccinelli

Sep 2, 2015

2014 Ford Focus SE Hatchback. Buying experience was a breeze, and they went through hoops to get me the best financing.

Adam Mach

Sep 1, 2015

Having my Ford Edge serviced is always a treat at Arlington Heights Ford. All the guys behind the counter are friendly and helpful. I don't mind the taking 20 minute ride to the dealership as they never disappoint. Thanks for being the best!

Bernice Fiduccia

Sep 1, 2015

I have a dealership in my town but the service staff at your dealership always goes out of their way to make my oil change a pleasurable.

Cheryl Dominowski

Sep 1, 2015

Kevin was very nice and helpful, however, the service dept said I needed new front brakes. Pads and Rotars. My son is a mechanic and said no way did I need Rotars. They quoted me $455.00 my son said no way.. I will have pads put on before winter.

Chris Demos

Sep 1, 2015

I had taken my 2014 Taurus to another dealer in Niles, IL. The service writer was adament about not taking my car in for service for 3 days and also indicating a 3 hour test would need to be performed in order to determine if my battery was bad...my battery was leaking fluid out the seems of the battery which I explained to the service writer, but again, he was adament about not taking my car in. I asked him several times what is there to test when the battery is literally leaking fluids? He said regardless we still have to test the battery to see if it's bad... All of this and my car is still under warranty by the way. When I called up Arlington Heights Ford and explained the situation they told me to bring the car in and they immediately resolved the situation by installing a brand-new battery under warranty? It was obvious to them that the battery was defective because it was leaking fluid. Thank you Arlington Heights Ford!

Heather Kruse

Sep 1, 2015

I came in for an oil change-and asked if I could make a follow up appt. for a recall on my Fusion. They checked their schedule and told me they could get me a loaner for the DAY (I got to try a hybrid) and they took care of the recall situation.Perfect service!!Thanks so much. See you next time!!! I am still driving my dream car!!!

James Russell

Sep 1, 2015

STAFF WAS GREAT. TECH TOOK TIME TO DISCUSS ISSUE HE SAW

Jeffery Wolfe

Sep 1, 2015

Quick & courteous service as expected. Keep up the great work and I will never go to another dealer ever.

John Bartosek

Sep 1, 2015

Very positive and professional. s very positive and professional!!!

Michael Wells

Sep 1, 2015

Staff was helpful in accomodating the Tire Price Match Guarantee promptly.

Colleen Clesle

Aug 31, 2015

Every experience I have with you folks is great. You have been servicing my trucks for years and I can't understand why anyone would go anywhere else from Jerry to the porters you guys are the best. Thanks again

Dan Waliczek

Aug 31, 2015

Fleet car 2012 Fusion. Service was excellent. Staff very professional and helpful. Have great excellent service every visit.

Lisa Cha

Aug 31, 2015

Everything was done quickly. The service rep was very nice.

Mike Widmaier

Aug 30, 2015

We were extremely satisfied with the sales process at Arlington Heights Ford---no sales pressure and plenty of patience with us. Our sales rep Lonnie Catanese was top notch. He answered all of our questions about the Ford Escape and found just the right vehicle for us. We are quite satisfied with our Escape and thank Lonnie for making our experience a pleasant one!

Zoila Gonzalez

Aug 30, 2015

The service was very good and fast. Thank you Zoila

Camerasue

Aug 30, 2015

I just purchased two new cars in one week. Working with this dealership could not have been easier. Everyone is friendly and honest. !! (Yes, honest) Eventhough there is a Ford dealer 5 minutes from my house, I still drive out of my way to deal with the Arlington Heights dealership. Thank you so much for making my car buying experience flawless! I will be a customer for life.

James Lathan

Aug 29, 2015

I answered a similar survey last week. The service was very good.

Jennifer Lund

Aug 29, 2015

Ford explorer. Very helpful. Great service. Nice people

Marina Portenlanger

Aug 29, 2015

Always friendly and helpful.Love getting the courtesy ride to wk since i live close!

Scott

Aug 29, 2015

Always freindly and quick to getting your car in and out.

David Butler

Aug 28, 2015

The service at the Quick Lane was fast and thorough as usual.

Claire Grotefeld

Aug 27, 2015

I brought my Ford Escape in for Safety Recall notice. Steve Verhagen, Service Manager, was very professional and helpful. He had my car washed after the service was complete.

Dan Sabatello

Aug 27, 2015

Very satisfied with the service. On time and reasonable cost of repair

Derek Ives

Aug 27, 2015

Jerry Hood and his staff are excellent. Always very professional. Service was timely and complete.

Jesse Ortega

Aug 27, 2015

Friendly , professional and timely service. From the time that I drive up check in to the time I pick the car up everyone is very professional

Oksana Lukaszewskyj

Aug 27, 2015

Brought my vehicle in for a recall on my door handles and for an oil change. Fast, courteous and friendly staff were excellent as always. I needed to make a business phone call while I was waiting. A lovely lady from the office staff found me a nice quiet spot so that I would not bother anyone with my call. My vehicle was ready less time than was anticipated. Thank you to all.

Paul Zucker

Aug 27, 2015

Every was great, I couldn't ask for better service.Thanks

Richard Figarelli

Aug 27, 2015

As always your service department is fast friendly and upfront! When I was paying for my bill at the cashier my salesman since (2004)Lonnie came right up to me remembering my name and ask how the truck was. Your entire staff is second to none and I will not purchase another Ford product from anyone else but Arlington Heights Ford! A++++++ ALL THE WAY! Thank you. Rich Figarelli

Serena Ganoung

Aug 27, 2015

I always bring my Focus to AHF for service because they always treat me right. We had our son bring his car there for service also. Always satisfied.

David Ocampo

Aug 26, 2015

Came in got helped by Jeff told him what I wanted and took the fusion for a test drive and loved the car he took me through some of the extras the car had and was very helpful with everything.

Eric Nicholas

Aug 26, 2015

The service was fast and timely manner. Was happy it all took less then 30 minutes

Marilyn Rein

Aug 26, 2015

I purchased a 2015 Escape. Manny Guerrero was my sales person. He was very helpful & explained all the operations of the car when I took possession.

Mary Gerharz

Aug 26, 2015

I have never had a bad experience at AHF. We have bought quite a few vehicles from them and have always been very happy with the sales and service departments.

Bernard Talbert

Aug 25, 2015

A routine service handled efficiently. Not much to say about it. Really not survey worthy.

Frank Lapetino

Aug 25, 2015

I had tried to make a service appointment with Kia dealer, but we could not get together. Since I had good service on my Ford I stopped in and AH Ford was great in taking care of me with little notice. Good, fast service. Appreciate the good care.

James Germain

Aug 25, 2015

I stopped in late on a Wednesday to drop my car off for recall service and new tires. An AH Ford associate who was on a short break guided me to the service desk where Tony discussed tire options. I let him know I was leaving for the weekend and there was no rush to do the work, but was impressed that I got a call early Friday saying that my car was ready to be picked up. When I went back early Monday morning, the car was ready and all was as expected. All in all, no complaints, perfect service. Thank you!

cgallagher

Aug 15, 2015

I have met multiple Ford dealers and was totally impressed with John. I initially went to Arlington Heights Ford b/c I heard they were the largest Ford Dealer in the area, so I assumed good prices and an efficient buying experience. My business partner bought and had his car serviced from Arlington Heights Ford and highly recommended them. I was not let down.

newmustangowner

Aug 12, 2015

I came in from an internet based ad and the dealership honored the pricing, no switch bait like other places, and then they explained everything about my brand new car to me. I had such a wonderful experience from them, I am making recommendations and cannot wait to visit them for any service needs.

Formerdetroiter

Aug 6, 2015

After visiting 3 other dealerships I met Justin Silva who gave me all the respect and help to choose the right car purchase. He is truly an asset to Arlington Ford. I love my Escape and am happy with the follow up from Arlington Ford.

heybusdriver

Jul 29, 2015

My wife was having issues with her 2014 Ford Focus and was informed that there was a backlog on the part and it would take some time to repair under warranty. She always wanted a Ford Escape and voiced her opinion to the sales manager. We received a call from our salesman Lonnie Catanese the next day informing us that he needed to make my wife happy and we should stop in and discuss our options. We just bought the Focus last year and we knew we might owe too much on it and therefore would not really want to trade in at this time. Lonnie assured us that would be no problem and along with John Jr. "worked their magic."The next day my wife was driving her new Escape and she couldn't be happier! Everyone from the service department to John Jr. were awesome.

ronin71

Jul 24, 2015

They save my emotional health from bad treat ive experienced one day before. Manager talked to me on the phone really freandly and with proffesional maner. Sleseman who took care of me been very halpfull , knowledgeable.

car rater

Jul 17, 2015

Purchased this Escape from Chris Holloway, with initial assistance from Bob Jakubowski, and my experience could not have been better. Chris' appreciation for my preparedness in purchasing the Escape allowed us to shortcut what might have been a more lengthy process. His level of service was excellent. I have to thank Bob also for providing me with the car's details when I was first exploring it, for that insight allowed me to be completely informed about its features. Thanks to all.

Cameron321

Jul 10, 2015

Justin was great! He is very easy going and easy to work with. He is extremely knowledgeable and had all the answers to all of my questions. He was able to get things set up beforehand and I was in and out with my new car in under an hour. He even picked me up from my house since I didn't have a ride to the dealership! Professionalism at it's best!

rotkopf123

Jul 3, 2015

I was introduced to AH Ford through my son. I came in to look and walked out with a new Fusion. The dealership personnel that assisted me were all top notch. Everything was explained to me so that the deal wnet very smoothly.I am enjoying the new vehicle immensely.

new car

Jun 28, 2015

I just leased a 2015 Escape and Nick C was my salesperson. It was an outstanding experience. Great dealership with friendly people. They are a well established dealership over 30 years.

Natalie24

Jun 23, 2015

Hands down, Arlington Heights Ford is the best place to buy a car. Everyone is friendly, caring, and sincere. They listen to your concerns and preferences -- they're not your typical car salesman. I was very nervous about making such a big purchase, be they helped match me with a perfect car. Jeff took the time to explain every detail and accessory on the car and how it functions. I'm very happy with my purchase -- 2015 Ford Fusion -- it's awesome! If anything were to go wrong, I am certain that I will be taken care of. AH Ford is a family-owned and operated business. When you walk in the door, you are treated like family. That's the way a car buying experience should be.

NEWOWNER

Jun 16, 2015

I bought my first hybrid - 2015 Fusion - LOVE IT!! I had so many questions. Nick Calaranan answered every one of them and told me to call him with any additional questions. He also found me the car I wanted at another dealership and it was at Arlington Heights Ford the next day! If you're looking for a great car buying experience, I'd say "Go see Nick!". The Finance manager was great and John Guido Jr. took the time to answer some questions too!

Doggymom

Jun 9, 2015

Once again service was amazing! I brought my Expedition in for what I feared would be a costly repair but the techs found the problem was not what I thought it was. My service advisor stayed in touch with me regarding the status of my vehicle the entire time my truck was in for service.

spiekup

Jun 3, 2015

Leased my first car (2015 Ford Fusion) and it is amazing. Handles very well and comes with many standard features. Working with Rich on the price I was able to keep a very affordable monthly payment and still get an amazing car.

Tomcar

Apr 29, 2015

I went to the dealer to simply shop, and ended up buying a car. Manny Guerrero treated me with respect, and did a wonderful job from the introductory handshake to the follow-up phone call after the sale. A very positive experience.

KY Girl

Apr 14, 2015

We purchased a 2014 Ford Edge and Steve Ursin was awesome. Answered all of our questions, was extremely helpful and made the process as simple as possible. We are are a return customer and will be back to "AH Ford when we need our next new vehicle.

Rob

Mar 24, 2015

I wanted to acknowledge the great service I received from Brian Gerhardt, Neal Snyder and Arnie Kosovski at Arlington Heights Ford. I had a great experience when I purchased a new Explorer from the store in 2011. So when it was time to get into a new vehicle I reached back out to get the ball rolling. Initially, I spoke to Brian who quoted a fair value on my trade and Neal showed me the available inventory. Once we found a new 2015 Explorer Sport they worked up a few scenarios and we struck a deal. Arnie walked me through the paperwork, the whole process could not have gone any smoother. I live in Naperville, but it was worth the trip to Arlington Heights Ford for the great service.Please thank Brian, Neal and Arnie for their time and effort.

shuteme00

Mar 23, 2015

Purchased a used 2011 Ford Flex from AH Ford 3/7/15. We found the exact car my wife was looking for and inquired about the car online. We scheduled an appointment with Luis to go look at the car the next day. Before we left I called and Mayra verified the car was still on the lot for us since we were going to be making over an hour drive to see it. When we got there we were met by Victor right away. The car was already pulled up to the front of the lot waiting for our test drive. After a quick negotiation they matched the best trade quote I had and we signed the agreement.

pdrubi

Mar 22, 2015

The first time I purchased a new vehicle from Arlington Heights Ford was over 10 years ago, At that time the service was exceptional from sales to the service department, since then I have purchased other vehicles new and used and have always been very satisfied with the price and quality of all of them. This is a dealership that knows how to guide there customers through the purchase of a vehicle with exceptional class and professionalism If you are in the market for a vehicle new or used this is definitely the place to go.

mbell

Feb 20, 2015

My wife and I purchased a Used Lexus RX-300 from AHFord. We Had a Great Experience! Thank You for your wonderful hospitality and service.

Bonnie

Feb 18, 2015

My son and I had been looking for a car for the past week and on this particular day almost 7 hours! We walked into Arlington Heights Ford exactly 5 minutes before they closed and, although I'm sure Justin and the manager really wanted to go home, they were extremely nice! We actually found a car, and a car that both my son and I both loved, in about 10 minutes time! I put a small deposit down and we went back the next day, financed and drove off with the car that was truly meant to be ours! And then last week my son lost his keys in the snow and Justin got ahold of the previous owner of the car, who happened to have an extra key, and drove it to our home! How about THAT for service?!!!

AjaibR

Feb 16, 2015

Excellent buying experience again. Nicholas went out of his way to make sure everything went smoothly. Spent time going over everything in the truck, especially setting up my Bluetooth and going through the features in the My Ford Touch.I had been looking at another Ford dealer a few days prior and kept getting a run around on vehicle availability and being pressured to pretty much sign on the dotted line before they would even bring in a vehicle for me to look at. I got bounced back and forth between the Internet sales group and different salesmen. Im glad I walked away and remembered my previous buying experience with AH Ford. Youll see me again on my next purchase as well.

NewFordFan

Jan 13, 2015

Jeff was very friendly and informed. He did not seem pushy like some other sales people are. We had offers from other dealers, but Jeff's personality convinced us to work with him. Jeff made us feel like he has our best interest in mind; it didn't feel like he was trying to force us to buy the car. Overall the atmosphere in the dealership was great; everybody was very friendly and not too pushy.

Jeff

Jan 12, 2015

I purchased my second Ford Explorer from Victor Martinez on 1/31/14. Victor has done a great job with earning my trust and I enjoy the new Explorer. I never considered owning a Ford until a friend of mine gave me a ride in his Explorer purchased from Victor a couple of years ago. On both purchases, Victor explained options on the Explorer, but gave me his honest opinions on options and things I might and might not find useful. I definitely feel like I purchased an Explorer from AH Fords...I wasn't sold one. If you want to be sold a car, go somewhere else. If you want to feel like the decision was yours on the purchase, go to Victor...no high pressure tactics with him or his management team. Jeff Arlington Heights

VonHeyse

Jan 12, 2015

I purchased my second Ford Explorer from Victor Martinez on 1/31/14. Victor has done a great job with earning my trust and I enjoy the new Explorer. I never considered owning a Ford until a friend of mine gave me a ride in his Explorer purchased from Victor a couple of years ago. On both purchases, Victor explained options on the Explorer, but gave me his honest opinions on options and things I might and might not find useful.I definitely feel like I purchased an Explorer from AH Fords...I wasn't sold one. If you want to be sold a car, go somewhere else. If you want to feel like the decision was yours on the purchase, go to Victor...no high pressure tactics with him or his management team.JeffArlington Heights

Rick

Jan 6, 2015

Buying my Fusion from Jesus Sanchez was great experience. He was knowledgeable and extremely accommodating. It was a great experience from beginning to end. I was at another dealership but found Jesus a breath of fresh air. He was able to answer all of my questions immediately. He knows his product and listens to his customer; as every good sales person should.His goal was obviously to help me find a car and NOT to sell me a car. I can't say that about other dealerships.I'd highly recommend Jesus and your dealership to everyone I know.

saluki2004

Dec 11, 2014

My experience was very simple. Answers to all my questions were promptly provided, and at no point did I feel I was under any pressure. Kristy took excellent care of me while I was making a very important investment. John Guido, Jr, was also great to work with. While working with the two of them, I sincerely felt they were there for me as I searched for the correct solution. They really asked the right questions to get the answer to what I really needed. I would gladly buy another car from them.

london09

Dec 5, 2014

Dana helpedme and my wife go through the the car buying process smoothly and made sure that we underatood everything before we purchased. His service was geared toward helping us all around the board. We appreciate this!

Alonzo A.

Dec 2, 2014

Dana helped me and my wife go through the the car buying process smoothly and made sure that we underatood everything before we purchased. His service was geared toward helping us all around the board. We appreciate this!

Amy V.

Nov 26, 2014

Bob Jakubowski really did an excellent job making sure I was taken care of. He even stayed after hours to make sure I didn't leave with any questions about my new Ford Fusion. I am very happy with the overall customer service. The staff made buying my first car easy and comfortable. I would definitely recommend this dealership!

Amy Vojta

Nov 26, 2014

Bob Jakubowski really did an excellent job making sure I was taken care of. He even stayed after hours to make sure I didn't leave with any questions about my new Ford Fusion. I am very happy with the overall customer service. The staff made buying my first car easy and comfortable. I would definitely recommend this dealership!

Skfredrickson

Nov 25, 2014

When my husband first came in to look at what was available with a trade in of our 2012 Ford F150, he was unsure of what way to go - whether used or new. We knew we wanted something that was way more economical on gas and mileage. Steve Ambrose was able to move from one type of vehicle to the next, seamlessly, and provide my husband with the knowledge he needed to make a decision. He is very knowledgable of the product and so very easy to work with.When I arrived to test drive the car, Steve Ambrose and Sam Vasco gave me a warm welcome. Steve proceeded to walk me through the Ford Fusion Hybrid and give me a test drive. The purchase was seemless. Financing was very smooth. This is not the first time we dealt with Arlington Heights Ford. We purchased our Ford F150 in 2012 and had as nice of an experience then as well, which is why we were returning customers.

Jonathon Lebovitz

Nov 17, 2014

I purchased a certified car from this dealership over the phone. They were able to find a car that was not even listed for sale yet and gave me a terrific price. The entire process was seamless and when we picked up the car, we were in and out of the dealership in less than fifteen minutes. I would definitely consider buying a car from them again.

4280le

Nov 6, 2014

We drove over an hour and a half for that right used car. Found the right one on an Internet search. One quick email plugged us into a very enjoyable experience and it was even better at the dealership. No pressure selling, we will be back for the next car.

Joe and Amy

Oct 30, 2014

From start to finish. Jeff and sales managers at the store took care of my girlfriend and made sure we got a great value. We decided on a Ford Escape and they honored the price we agreed upon without hesitation. We got a great warranty too! The store made us feel comfortable and relaxed. Great job guys! Our family will continue to sing your praises going forward!

ladycece10

Oct 23, 2014

Car buying is not my cup of tea. Salesman Mr Michael Rodriguez went above an beyond to make this a smooth process. Very satisfied with our 2014 Ford Edge! Financing went very smooth thanks to John Rodriguez. We felt very welcomed and satisfied at AH Ford

Golf1234

Oct 22, 2014

If my computer was working correctly I would've gone five stars the whole way down. It was one of the best car buying experience as I have ever had. The dealer the salesmen were great.

lisakra86

Sep 29, 2014

My boss got a great deal and loves the new company car. Justin provided great service and Cassie provided great customer service. Overall was a great experience and the process was very quick. Will recommend to everyone!!!!

Eyrle

Sep 25, 2014

I love doing business with Arlington Heights Ford. Rich Jacobson is our salesman who, over the years, has earned our trust and confidence. We, our sons, and many friends all buy cars from Rich. My wife likes taking the cars in for maintenance because Jerry Hood and others treat her with the utmost courtesy and respect. The way they have treated my grandsons will ensure they will be AH Ford customers in the future. Personally, I wouldn't consider buying a car anywhere else.

JaneLeeTeam

Sep 24, 2014

My boss got a great deal and loves the new 2014 Ford Escape company car. Justin Silva provided great service and Cassie Smith provided great customer service and helped us locate a car in our price range. Overall was a great experience and the process was very quick. Will recommend to everyone!!!!

nenah

Sep 17, 2014

I had a great experience! The salesman (Jeff Rechards) and the finance person were great they took the time to walk me through everything. I didn't feel pressured into anything. the whole team did everything they could to make my buying experience great.

donviecelli

Sep 5, 2014

I am very pleased with my new Ford Edge and the customer service my wife and I received from Sean Lane. He went the extra mile to explain the features of the SUV and how to operate them before I drove the vehicle home. The vehicle drives great and I know the maintenance service from the dealership will be first rate. Completing the financing paperwork went smoothly and I look forward to my next deal with Arlington Heights Ford.

rozanne.weinberg

Sep 4, 2014

My new ford focus hatchback is the 4th car I've purchased from Arlington Hts. Ford. The reason I keep coming back is the professionalism of the sales staff which includes management. From the time my wife and I walked in to the time we walked out we were never rushed or pressured. My Salesman Justin was extremely knowledgeable about any aspects of the Focus. He took his time and answered all of our questions during our 2 test drives. After the sale was finalized he once again took his time to go over everything once again.The second reason I keep coming back is the excellent service department. My wife and I have never had any problem regarding any repairs or have had any unnecessary work suggested.My overall experience has been excellent and I wouldn't hesitate to recommend Arlington Hts. Ford

dbdempsey34

Sep 3, 2014

This was my first time buying a Ford. Steven walked me through the process without the pressure you see at other dealerships. In the end I found the car I wanted, at a fair price, in a comfortable environment. I will be back to buy my next car.

Mikewolf666

Aug 22, 2014

My salesman Sean Lane went the extra mile to help find a car that is exactly what I was looking for and worked with me thru a sales process including shipping that was complicated by the fact I was in El Paso Texas. Finance (John Rodriquez) and Management (John Guido) were also responsive and helpful. I would recommend both Sean and the Dealership without reservation

wcoler

Aug 22, 2014

I was very pleased with the purchase of my new Fusion. Steve really made my wife & I feel at home. He was very attentive to all of our needs and questions. Sam was great also with helping us find our car. This dealership treats you like family, and does not try to oversell you on anything. Our experience with Dave in finance was excellent! He did a great job of explaining the entire transaction. We opted to buy the extended warranty. Dave was upfront, and did not oversell us beyond what we needed. All in all, my experience at this dealership was the best I have had in buying a car, and I have bought quite a few over the years!

generjas

Aug 15, 2014

Jeff Rekards was the best. He did a great job to get me the car I wanted. Not one regret. All information given and questions answered...perfect... Highly recommend AH Ford to all. Arlington Heights Ford you should be Very proud of yourself !

robyn.mendelsohn

Aug 15, 2014

I was extremely pleased with the purchasing experience and the service I've received from AHF. I felt my sales rep, Victor Martinez, really took care of my needs and I love my new Escape. Finance and service folks were also great. Will highly recommend them to others!

Bill S

Jul 31, 2014

I bought a new Ford Expedition from AH Ford and had a great experience. Had multiple contacts and everyone was friendly and eager to please. My salesman Steve Ursin was outstanding. He knew the product, was easy to deal with and I enjoyed the sales process. John Guido Jr stepped in to move our deal along and took good care of me. I highly recommend Arlington Heights Ford, they do a good job for the customer.

judy.c.thomas.716

Jul 28, 2014

My previous experience about a decade ago had made me reticent to get another new car but working with the people at Arlington Heights Ford was a real pleasure. They made the process simple and have been wonderful with their follow up to make sure I am happy with my purchase.

Swiz

Jul 28, 2014

Everyone at AH Ford was fantastic. They were friendly and really knew the products. They were not pushy and gave me the time and information needed to make a good decision. They were also great about checking in with me several times after my purchase to be sure that I was satisfied and answer any questions I had about my new vehicle. I would highly recommend the Arlington Heights Ford team!

heybusdriver

Jul 25, 2014

We have now purchased our third and fourth car(s) and the service we get for everyone at AHF is above and beyond any other dealership. From purchase to finance to service they make us feel important. We will continue to do business with AHF in the future.

dddinger12

Jul 24, 2014

Manny was great from the start. He us a great listener and knowledgeable sales person.we were luck to been able to work with him.

blw2

Jul 23, 2014

Lonnie was " Over The Top " in Professionalism, Knowledge of Product , Courtesy , and just a down right nice guy. I never felt pressured and he found me the right vehicle at the right price in a nano second. I have been buying new cars for many years now and most of the time it was not a happy experience. It was a pleasure from the minute I walked in to till I left with my new Escape . Lonnie followed - up with two phone calls to see how I was doing and if everything was fine with the Escape.......and said if you need anything or any help...just call him. You operate a FIRST CLASS Dealership with FIRST CLASS Sales Reps !!!!!!!!!!!!!! ....I will Highly Recommend You .Best Regards,Roy Holmboe

Lenkiemn

Jul 23, 2014

As a first time college student buyer, I was scared to go in and buy a car. A new car at that. The guys at Arlington ford were amazing. They put everything into clear words for me and made my first experience so much more enjoyable. I am in love with my new car! And I most defiantly recommend this ford location out of any.

GinaBina0408

Jun 24, 2014

Choosing Arlington Heights Ford was the easiest decision in my new car buying process. It came highly recommended by numerous people, so this was my first choice in a dealership, even though I live closer to a different Ford dealer. Upon my arrival, I was greeted by numerous people. As a customer, this immediately put me in a good mood and made me feel comfortable. My sales associate was Jesus Sanchez. He introduced himself and asked questions to get to know me as not only a customer, but also a friend. With this being my first experience buying a brand new car, and being all on my own, I was immediately at ease and comfortable with Jesus. I came over-prepared with a lot of questions; Jesus answered every one to his best ability. When he didn't have an answer, he directed me to the person who did. Not once was he pushy or persistent; I was allowed to lead the deal and proceed at my own rate. To be honest, I didn't have intentions to buy that same day. However, the comfort and knowledge of not only Jesus but the whole AH Ford team made me eager to purchase that same day. Upon leaving the dealership, Jesus told me to contact him with any questions, and he even gave me his cell phone number. I had to return to the dealer in a week for a package I purchased, so I made a point to keep a list of all the questions I was accumulating during my first week with my new car. After a week, I had a list of about a dozen questions. When Jesus saw the list, he was excited! He was happy that I had questions for him to answer. To others, my list may have seemed redundant or too much, but not to Jesus. In my opinion, this is one of his best features. He truly wanted to make sure that all (and I mean all) my questions were answered. I highly recommend anyone looking to purchase a new (or used) car to visit Arlington Heights Ford. With their excellent customer service, great attention to detail, and comfortable relationships, I promise you will not be disappointed. I think it's safe to say I will return when it's time to purchase another car. But for now, I will enjoy my top-of-the-line 2014 Ford Escape!

jonnyk300

May 25, 2014

John Holden the sales pro made use feel very welcome at the dealership he allowed us to see many models with great patience and understanding of the vehicle. He is undoubtedly the best car salesman I've ever worked with he knew a lot about what he was selling and never once failed to make us feel at home. If you are looking for a Ford I suggest looking for John Holden at Arlington Ford the experience was very satisfying and never once felt pressured.

John J. long-time internet buyer

Mar 24, 2014

Internet buyers take note - Cordial, informative, patient, willing to take an extra step without complaint. And no 'tude. Ask for Steve Ursin.

Papasblues

Feb 20, 2014

I just bought a used car there and my experience was great! I researched the car I wanted and made an appointment to test drive it and I went in, test drove it, and bought it. The sales person was very friendly and made my wife and I feel at ease. The financing went through relatively quickly and painlessly and we were able to drive the car home in just a few hours.

Carmy Mattson

Jan 22, 2014

Arlington Hts Ford is definatly the place to go if you are looking to purchase a new or used vehicle! Great prices, and the customer service is EXCELLENT!

sargenoto

Jan 20, 2014

hello. My husband and I had a nice experience with Used Car Manager Martin. We finished all the paperwork. My husband works nights so he was very tired. We went home to get our 2000 Ford Windstar. I came alone as my husband needed sleep. As i was traveling I lost total power in the Windstar heading to the dealership. I was on Rt, 53 and it was snowing hard. I called Marty and asked him what should i do. He told me stay in my vehicle and he will get a tow truck there as soon as possible. The tow truck arrived 1 1/2 hours later. boy was I relieved. The truck driver told me to get into the cab and warm up as he loaded the Windstar. We got to the dealership, and Steven Halac asked me to sit and asked if I would like a cup of coffee, soup. Anything to warm up. Martin came over and asked me if there was anything he could do and also Ar. Hts. Ford was picking up the towing bill. (He was my guardian angel that day.) I finished up the paperwork and headed in the heavy snow driving my new Ford Focus Wagon. I thank Marty and Steve for keeping up on everything and being my angels. They proved that they will help you in any way possible.Thank you (Martin ans Steve) from the bottom of my heart for being so attentive and taking care of me.

xraylinda

Jan 10, 2014

I was looking for a 4WD vehicle. I found a car on the internet that I was interested in seeing. I called ahead and they had the car warmed up and pulled into the service station for me to look at it as it was very cold out that night. I received very good service that night. I would go as far as to say that this was the best car buying experience I have ever had. I would highly recommend anyone to this dealership.

kencar2012

Dec 12, 2013

After bringing my 2012 Ford Focus in for its first , complementary oil change, it was pointed out to me that there was a problem with the transmission system. Parts were ordered, and the car has been repaired. Mike Waddle worked with me every step of the way. He kept me informed, answered my questions, and was a real pleasure to work with. I have purchased a lot of cars, from a lot of different dealers, But I think that Arlington Heights Ford, and all of their people are the Best! Merry Christmas, & Happy New Year to you All. Ken

robbz27

Nov 23, 2013

John Jr. and Tony have put together an amazing, intelligent, passionate, smart and dedicated team. If you are the kind of person who has a preconceived negative idea about what buying a car is like, please do yourself a favor and go see the folks at AH Ford. And then be prepared to be blown away.I enjoyed my experience so much that I am actually looking forward to going back for my service! And since Sam gave my kids a cookie on our last visit, they are excited to come with me!Bottom line is you can buy a car anywhere. But how many places allow you to have the experience where you can look every person you work with at the dealership in the eye and say, "I trust you guys". I know of one.Keep up the great work guys. I'm leaning on my buddy to get rid of his car and get one from you!

ChristopherKowalski

Oct 30, 2013

I came into AH Ford on a whim. My office is near there. I just stopped by to look at a Ford Escape and see if it would fit my life. What happened was that Bob Jakubowski and many other members of AH Ford team pulled out all of the stops to help me. My wife and I ran these poor folks through the ringer. We wanted a car that was basically unobtainable. We wanted it for cheap money. We had two trades. We wanted the cheap financing. We changed colors on them. You name it! My wife and I did whatever we could to make their lives miserable. It didn't work.Within a few days ALL of our over reaching, ridiculous demands were met by these guys. They actually sent someone to Michigan to get our car! Nothing about our deal was easy! But.........Arlington Heights Ford made it all happen. THANK YOU!

bfiduccia

Oct 24, 2013

The quality of leadership and ownership displayed by your associates is remarkable. Everyone who helped us thru the process of buying our new vehicle were courteous and knowledgeable. You should be proud to have these associates working for you.

kristacarlson4

Oct 21, 2013

My fiance and I visited Ford looking to lease a new Ford Escape. Steven and the Ford team made it all a very smooth process. We felt that our ideas and concerns were listened to and did not feel pressured into making such a big decision without being given time to think. Steven really worked with us to get the vehicle in our price range with the features that we were hoping for and even welcomed me to contact him at any time via phone, text, or email if I had any further questions or concerns. We truly enjoyed our experience with Steven and Ford and would highly recommend others we know to visit as well in the future. They made what can sometimes be an overwhelming task quite enjoyable!

hmdeal

Oct 11, 2013

We found Arlington Heights Ford to be a great place to purchase a new vehicle. They were willing to work with us on price and timing. They explained the history and features of our car thoroughly. We were extremely satisfied with the customer care and are extremely satisfied with our purchase.

MTRAGE

Oct 6, 2013

This review is probably going to sound like it was written by an AH Ford employee, but let me assure you it was not. While my current vehicle was across the street being serviced, I decided to walk over to AH Ford to check out their selection of F-150's since I was contemplating replacing my current vehicle. I was only on the lot a few minutes when I greeted by Ford Sales Pro Manuel Guerrero who was very friendly and I did not get the "pushy salesperson" vibe from him.Manny was immediately helpful and within 20 minutes of describing what I was looking for, we were test driving a vehicle that fit my needs. After spending a couple hours looking at vehicles with Manny, I told him I wanted to take some time to think about the truck before deciding to purchase it or not. Manny respected that I wanted to think about it and did not try any hard sales tactics to keep me in the store. He made sure I had his contact information and I left. Within a few hours I did ultimately decide to buy the truck I had been looking at and returned to AH Ford where we worked out a fair trade for my current vehicle and a fair price for the vehicle I purchased. I had an overall excellent experience dealing with Manny, Martin Bloomberg and John Guido, Jr. Finalizing my purchase with Dave McElroy was also a good experience, as he did not push a bunch of post sales warranties on me and only sold me extras I was actually looking for. Everyone remained friendly and patient working with on the purchase. I took the time to write this review because I wanted to let others in the market for a new vehicle know that if they go to AH Ford to get a vehicle, at least based on my experience, they will be treated fairly and have a great car buying experience. I will recommend AH Ford to my family and friends.

CarBier

Sep 11, 2013

I drove 30 miles to the dealership to test drive a car they had on the lot. I was greeted by the used car manager and he was a very nice guy but then he handed me off to another salesman that looked like he didnt want to be there. Was not very receptive or interested in us.He handed me the keys and we drove around the block and he directed me right back to the dealership. We get back to the office and he wants us to full price for the used car with no discount. I ask for a discount and he brings out his manager to t ell me the same thing. Very cold dealership with no personality. I would never go back no matter how much they take off their price.

sean63

Aug 2, 2013

Sam and Lonnie were great. That got us exactly what we asked for even though they needed to do an extensive search. They never tried to direct us to another vehicle and did get us the exact car we wanted. Great Job!

Tbilla from Advance Auto Parts

Jul 31, 2013

I would recommend this dealership to everyone shopping for a new or used vehicle,The salesperson was very courteous and not pushy. Had lots of knowledge about what I was shopping for.Kudous to this dealership I will return to give my business to these guys!!!!! Thanks Terry Hudso from Crown Point, IN.

BadgerGrl

Jul 24, 2013

My dad and I drove two hours to go and buy this car that I had found on cars.com. I was very excited about it. One thing that I specifically asked the people over the phone was if there was any road rash on the rims or minor scratches on the body of the car. They had answered no that there was none. when we got down there there was rash on almost all of the rims and minor scratches around the entire body. There was also a snag or rip in the backseat leather of the car. I asked him what they could do about this and they took it to the back and either fixed it really well or completely replaced the seat. I really wanted the car and actually really loved it and had a really good deal on it so I decided to go for it. When we were signing the papers, I was really excited about it but also very nervous. The closer on the deal was very quiet throughout the whole process and when I asked how is going he was skeptical at why was asking him that question. I would have appreciated a little more spunk or excitement from him as well. Finally the last straw was when the manager of the car dealership came over and introduced himself. He told me that I was getting the best deal out there and that I should feel lucky that I was getting this kind of deal. He also went on to tell me that this dealership was the best for dealership I was going to come around and that I can't buy from a better place. Well I would have to disagree with them because I have friends that own a Ford dealership where I live, but I wasn't about to go into that detail with him. What bothered me the most about this conversation was that this man felt that he needed to sell his dealership to me and sell this car to me. I was already going to buy the car and I feel like a dealership and customer service should sell itself, not by someone telling me that I should like them. Either way I bought the car because I truly do love it and it was a good deal but I was not happy with the service that I got from this dealership. Be careful with them if you're dealing with them over the phone, and good luck!

BadgerGirl

Jul 23, 2013

I am very happy with my car but I was not happy with the service I received one at the Ford dealership in Arlington Heights. First off when I talk to them over the phone I asked if there were any road rash on the rims or scratches on the body of the car and they had said no there was none. When I actually came to see the car there was road rash on almost all the rims and minor scratches around the whole entire body. Then when I finally decided to actually buy the car amidst the scratches the closer on the deal was very quiet and not very excited about the whole process. It was like it was just a plain old job for him when this was something really exciting for me. It would've been nice to have a little bit more spunk or excitement from him. Finally, what made us almost turn away was when the used car manager came over to introduce himself. He went on to tell me that I was lucky to be getting a deal like this and that this was the best Ford dealership I was ever going to find. He continued to try and sell the dealership and the car to me when I already decided I was going to buy it, All I wanted was some fixes to be done on it before I drove it away. He shouldn't have to sell me his dealership, the service and the product should speak for itself. We were ready to turn away from this car just because of him and he almost lost a sale. He should be aware of how he approaches people and what he sounds like when he tells people these things. All in all I am happy with my car although I have done some more interior cleaning on it and plan to get more work done on the rims and scratches. When dealing with this dealership please be careful with what they tell you over the phone. I do have to put a sidenote in this, that Harold is the one that made the sale for us and was the most friendly salesman in the entire dealership.

davidpoz

May 26, 2013

I called the dealership to replace an existing SUV, they helped me clarify the vehicle I wanted and the options I wanted, then I stopped in the dealership to confirm I wanted this type of vehicle. Next they pursued finding me the exact color and options. This took a few weeks but they located the vehicle and called me to confirm I was still interested and when the vehicle would arrive at the dealership. I was impressed with their follow up and persistence to help me. The team work at Arlington Heights Ford is amazing! From car selection, financing, delivery to service. This organization has a "Do it Right" attitude from top to bottom. They treat you like a friend, a smile and is there anything else we can do. They really make things easy and quick too! Keep up the great work and Thank You - John Guido, Jr., Steve Ursin, Victor Martinez, John Rodriguez, Michael Rodriguez and Sam! I can't forget the team in service Jerry Hood and his team, always there to help keep your vehicle running as it should!!!!

jdstolz

Apr 17, 2013

Purchasing a new car at Arlington Heights Ford was the most pleasant car buying experience we have ever had. Everyone was customer focused, friendly and not at all pushy. They found the exact car we were looking for and we would definitely recommend them to anyone.

Agustin sanchez

Apr 14, 2013

Was looking for a new car, drove into this dealer just to browse around , saw a car that i liked. The sales person( justin) was greAt! Not pushy at all very knowledgeable patient and helped to get a grat cR at a great price. And the money i got from my trade in car was good Thanks to the management and dealer staff

Cubs Fan40

Apr 5, 2013

Let see, I went to the dealership on March 26 2013 to look at Taurus's. I brought my 2011 Edge Sport with 21000 miles to trade. The Taurus that they showed me was a Ruby red with black int. They said that it was a demo and there might be some minor scratches but nothing major. So I test drive and liked it. They only gave me 1000 dollars off MSRP for being a demo and they gave me a low ball on my trade. they showed me the new car in the service department after being detailed. When you look at a car in the service department you can't see the scratches or if their is major scratches. In my case their where major scratches on the front bumper so bad that they had to repaint the hole bumper. Then when I told them I didn't want this car because of it being a new car and the bumper being repainted. They said will just give you a rust and sound shield package to make me satisfied. When I told them that wasn't good enough and just wanted to be switched to a new car. Well to much time had past and know I have to trade and my payment will go up 100 or more a month. The only thing they care about is getting good survey's for there dealership and sales people. I've bought a new 2007 Mustang and 2011 Edge Sport from them. You never know till something happens how they really care about repeat customer's. I will never buy from them again. It's sorry the car business has lost the ability to take care of there repeat customer's.

jlscop

Feb 25, 2013

I recently purchased a 2009 Ford Mustang at Arlington Heights Ford and my experience was "white collar" as I like to put it. Throw away the rough blue collar stereotypes associated with going to buy a new or used vehicle from a car dealership. At Arlington Heights Ford I was treated with respect from start to finish, told the truth with notable transparency throughout the entire buying process, and I never felt pressured at any time during the many hours I spent looking at cars at the dealership. It is clear they are used to going the extra mile for their customers every time. The sales person who helped me was quite professional, had genuinely great interpersonal skills, and was very knowledgeable with the vehicles I looked at and the sales process. An outstanding experience overall and if you are familiar with the nice areas around Arlington Heights, this dealership exemplified those values and higher living kind of feel. Thank you for making the buying process into a very pleasant, high class experience for potential buyers, and helping make the long held notion of what it used to be like to buy a car at the average wheeling and dealing dealership a thing of the past.

lindallarson

Jan 17, 2013

we needed a new car, Michael Ayoub did an outstanding job of recommending the new car we needed & met our budget. We highly recommend Arlington Heights Ford as number one place to shop for great service.

medic81

Dec 24, 2012

I went to check out a car I was very interested in... left a deposit so that I could have my mechanic take a look at it. when I started the car it seemed awfully loud so I asked the salesman (who knew I was taking it to the mechanic) is it supposed to be that loud? he confidently replied that it was a sports model so yes. My mechanc however told me the car was so heavily modified with intake/exhaust chip etc. that he would be concerned about who owned it previously. I expressed my concerns and asked about other vehicles in my price range. salesman took me out in another car (an suv this time) it was even louder going straight and turning left... asked the salesman about this suspecting in the back of my mind that in fact it was a wheel bearing going... he must have thought i was an idiot cause he told me that it was in fact the off road tires (they werent nobby off road tires) so I tell him I'm not interested and ask about whether they can track down another of the first vehicles without all the mods... no but If i will pay more they will take it back to stock... i say ill have to think about it... and I had to leave for work... I call the salesman to tell him no and to ask about getting my deposit back... he says he is with a customer can he call me back... I'm polite and say of course... he never has I have since called 9 times and gone there once trying to get my money back... no luck! So I have decided to file a BB claim... I am actually really upset by all of this as the reason I was buying from them was the fact that a friend worked for the dealership so if this is how they treat friends then I would hate to see how they treat a guy off the street.

mattmandernach

Dec 14, 2012

Very good customer service. Everyone was nice to deal with. They gave me a good deal on my car and held it for a day for me. Overall, it was a good experience.

Car man

Nov 30, 2012

Overall I had the best experience in a long time so far at this dealership. I would always recommend this to others. The service manager was so understanding and nice I was so happy that I found a great dealership I call my home-dealership. I will always come here.

transithubcap

Nov 9, 2012

Our request to find the perfect vehicle to fit our unique needs, was not an easy task...thank you for standing behind your reputation and making my wife now very happy! Your "team" obviously backs you up very well.If you ever consider a new slogan-here it is Arlington Heights Ford is ahfordable!Michael Rodriques is hands on!

amd0330

Oct 29, 2012

great salesman and excellent service. i was very happy with my purchase of a 2013 ford explorer and i would recommend any friends or family to the dealership

wttlhunter

Oct 19, 2012

I live 1.5 hours from dealer so I wanted info and asked if the vehicle had a third row and DVD player because those were a must and I didnt want to waste time. They said it had a DVD player and third row and was immaculate. I got their and the truck was a rust bucket with no thrid row or DVD. They lured me there trying to sell me a more expensive car. Their positive reviews on here are a scam just like their sales people. They list them themselves. Look at yelp for the true story. All of their used car sales people are the steriotypical slime you see in movies.

jwcraig11

Oct 18, 2012

I was dreading the ordeal of buying a car and in fact had walked away from another dealer in the area. This all changed from the moment I contacted Arlington Heights Ford. I contacted them online - they responded so quickly I thought "that can't be the car dealer already" but it was. I made an appointment and went in the next day. From the first moment I walked in I could not have been treated better - and 3 hours later I drove my new car home. Bob Jakubowski handled the sale and John Rodriquez handled the financing. Both VERY knowledgeable and made suggestions - never a hard sell. I have been in customer service for over 25 years and I know 5-star service when I see it. Everywhere I looked around the dealership (and it was very busy on a rainy Saturday afternoon) I saw happy, smiling customers. I can't say enough good things about Arlington Heights Ford. Give them a try - you will not be disappointed! Great selection, knowledgeable, friendly staff and very good prices.

TonyInIL

Aug 17, 2012

I priced around and ahford had the best price. I asked for a Carfax and they give Auto check. Thinking they where the same I accepted and was told No Accidents. After 1 month and looking for a better price on INS, state farm tells me about a accident reported. I goto the dealer about this and they wanted to see the report because Auto Check still does not show any. I show them and I asked them to show me the carfax report and I had to almost force them to buy the report and after they did they basically tell me too bad so sad with out even trying to work something out.The best they can do it trade it in. No customer service.Carfax shows the air bags did not deploy so that is good I think.Ask for both before buying.

Keyur

Aug 16, 2012

The perfect Auto Dealership in Town! I will buy my next car too from them and also suggest my friends and relatives to buy from them. Their customer service is just excellent!

Buyer

Aug 5, 2012

They gave my a low ball price on my trade in. For a Buick Rondezvous only 1 year newer.

johnnyC604

Jul 16, 2012

One of the few dealerships I visited in my quest for a used Mustang where the dealer did not immediately "bend me over" in their quest to squeeze every last nickel out of the deal. I was very pleased with my purchase, and would not hesitate to recommend them to family and friends.

Jkgrossi

Jun 21, 2012

Good price for a hard to find Raptor truck that was available on the lot. John Guido Jr. Is super friendly and made the transaction for this hard to find truck very easy and at a fair price. Steve Ambrose was very friendly, knowledgable and took car of any detail or question I had. Steve also followed up with me to make sure I had access to him if I had any concerns or questions about the Raptor. Big Dave was easy to work with and knowledgable with the transaction paperwork. I gave a 3 Star rating for the 'work done' for the preparation of the truck prior to picking it up. First time I looked at it, it was pretty clean except for the following areas: the bed rail had a long white scuff that needed a Porter approximately 10 minutes to remove. The wheel wells were splattered with dirty water that had not been either washed or properly dried when cleaned. This could be seen just by standing next to the truck and without bending down. The interior still had some plastic wrap stuck in the area of the driver's power adjustments that I had to remove myself. I also needed to remove some clear protective film and a dealer build sticker from the inside once I got the truck home. For a truck of this caliber and at that price range, I felt it should have been spotless and without any delivery packaging still attached prior to letting me take it home. More attention to detail from the porters is definitely warranted when prepping it. Overall, it was a pleasant buying experience with the folks at Arlington Heights Ford and would recommend them to anyone who is in the market for a new vehicle.

jack &alice

Mar 15, 2012

We bought our first car the night before we were married. While I have bought many cars before arlington height ford I never felt the need or wanted to go back. At Arlington Heights Ford I am always glad we chose them the first time and we past dealership to get there but would never consider stopping. It does not matter if you need service or a new car they treat you like you are the most important person in the world. Based on conversations with a friend she went bought a car and is now on the 2nd purchase,she agrees and wishes she found AH ford sooner. My husband and I are ready for the next purchase and would not even think about going anywhere else.

TONYB

Feb 11, 2012

We drove and 1 1/2 to this dealership.when we arrived we were greeted right away. there was a great vibe from the second we walked in. the car we purchased looked better in person than on line. everybody was extremely friendly and helpful from start to finish. I recommend you see Michael rodriguez for your salesman. He made everything seem painless which is how it should be. absouletly no pressure at all. they gave us top dollar for our trade and the HHR we purchased was a great deal. we didnt have to haggle at all. the sales manager Tony was extremely helpful and friendly. They all went above and beyond our expectations!!!

janicep

Jan 28, 2012

We have bought 7 cars from A.H. Ford and have recommended them to friends and family. The people and the service are what keep us coming back again and again. Thank you for a great experience again and again!Al & Janice Presco

thesonataguy

Dec 24, 2011

I went in to purchase a 2008 Ford Escape after having called in to inquire about them. After hearing a price and a car that I thought was good, I drive out - 46 miles, one way - to go see it. I meet the salesman, Vic, and his manager, Martin, and we see the car, go for a test drive. We reach a deal, everything works out great, and I drive out again the next morning.This time, he shows me an entirely different car, says that he messed up, that he got the VIN numbers wrong, and that the car was the same, except it was now missing many of the features that made the other car a good deal, such as moonroof. The guy literally wanted me to buy a car I've never seen before, right then and there. When I asked what happened to the other car, he said that would have been $2,000 more than the price we agreed on. Basically, he was trying to pull my tail. While its true people might make mistakes, an honest person would have called to say that he did before he made the mistake, not after (as he just did) to say "let's work something out." Work what out? Your issues with being honest salesmen.Searched the internet, this dealership has huge problems with trustworthiness and credibility. I wish I had read those reviews before I drove in yesterday. Avoid this dealership at all costs.

RCA7

Dec 11, 2011

I recently purchased a car from Arlington Heights Ford and the car buying experience was excellent!!! In my opinion, the staff at this Dealership demonstrates a commitment to a smooth, organized, and courteous car buying experience. To start I began my research online and located a vehicle for sale at this dealership. I submitted an inquiry and received an almost immediate response from Cassie Smith, the dealerships Internet Sales Coordinator. Cassie described the vehicle and scheduled an appointment for a test drive. When I arrived at the dealership for my test drive, I was greeted by Cassie who explained that she coordinates the dealerships internet sales inquiries and appointments, but then assigns the customer to a sales person. She then introduced me to my salesman, Steve Ursin. Steve had everything ready for me, there was no time wasted. He had the keys ready for the car and stated he would bring the car to the showroom entrance for the test drive . Steve was great!! He was honest and up front and made the car buying experience at Arlington Heights Ford a true pleasure. Steve presented the quotes regarding my trade-in and car purchase price, as two separate numbers....unlike the all too often common practice of scribbling combined numbers on a piece of scratch paper in order to not completely reveal either actual number. Based on my experience, the staff at Arlington Heights Ford validate what is displayed and written on their printed material throughout the Dealership - #1 In What Matters Most!... Customer Satisfaction!! I've already told my family and friends about this dealership and plan to be back when I am ready to trade my wife's car in. More than worth the trip from Orland Park.

RangeRover1

Jul 20, 2011

My boyfriend and I went to go look at a Range Rover that we had seen on Autotrader. We really had no intentions of buying a vehicle that day. When we got there we were approached very quickly to be able to look inside the car and take it for a test drive. We took it for a test drive and loved it. After we were done looking the car over, we went inside to talk numbers with John Rodriguez. John was very helpful in explaining our options to us. John and Tom Booko were able to get the price of the Range Rover down but were not willing to take in a trade in (a 2000 Malibu with 185,000 miles on it). They didn't want it because it did have some rust on it and they didn't think it would sell. After letting them know that we really wanted at least $1,000 for the Malibu, Tom made some phone calls. He called the local "parts man/ junk yard" to see what they would pay him for the Malibu. He finally got the man up to $1,000 and agreed to take the Malibu as a trade-in without making a profit on it. Tom also offered to fix the back taillight because there was moisture in it. My boyfriend and I were really happy with everything that had happened. We were happy with the price of the car and the price we received for the Malibu. We were happy customers until on the way home the suspension went out on the left side of the Range Rover. The Range Rover now was leaning to one side. The motor of the headlight windshield wiper also went out. We quickly called the dealership and they told us to drive it that Sunday to see if it corrects itself and if not bring it in on Monday. On Monday I brought in the car and they found out the bladder on the air suspension had a small hole in it which was causing the car to be lower on that side. Tom assured me that he would take care of the three problems, air suspension, headlight motor, and the taillight. He gave me a 2010 Ford Edge to drive for a few days while it was getting fixed. Two days later they called me to let me know that the Range Rover was ready. When I went to pick it up we swapped keys and shook hands and I was on my way home. This dealership stands by their word and really makes their customers happy. I will definitely be back when I am ready to buy another car!!

katarzyna0407

Jul 7, 2011

Bad, bad customer service. Went there yesterday with my mom to check on buying new Ford Escape. Had a feeling that the guy is totally ignoring us. While we were looking at the car he was just standing there, looking around like we came here to loose his precious time. I have asked him for cheaper version of the car said that might have some on the back and did not even offer to show it! When finally asked to do it took him forever to take the keys. After looking at this car we told him that we do not really like it. He just turned around saying that he will be back in a minute. Next thing I saw was him driving some car to the service area. Really?! When asked if he can give us a deal on more expensive version as we were given very good deal at Toyota, said - why would I give you a deal, Ford is better... Again - Really?! Well-my mom from being sure that Ford is the car for her (was driving one for a while) turned to not even considering visiting different Ford dealer. Good job mister salesmen. Ford just lost customer.

Skollmann

Apr 1, 2011

It was indeed a pleasure being serviced by these three gentlemen during my search for a unit that would pull my new boat. All were quite professional during our negotiations and extended "Star Quality Service" and courtesy to me and my wife. Thanks, Guys ... most appreciative!!!

kdoyle196

Mar 31, 2011

The car we purchased was in excellent condition and we received full documentation of its service and history. The price was negotiated fairly and with no "drama". It was cleaned and filled with $25 of gas before we left (the tank was low during the test drive). The customer service was friendly, funny, and low pressure.

Fordie

Mar 14, 2011

Great place to do business. My cousin and I went looking for a used Ford Edge. They had just what we wanted. The dealership is neat and clean, and all of the people there were very friendly and nice. I will recommend Arlington Heights Ford, and will shop there again.

peeperz1986

Jan 6, 2011

They were very helpful. I had many questions about purchasing a car since it would be my first. But I spoke with Cassie and she helped me with the right car! I was very happy with all the people at this location as well. They we were nice and I loved the fact that I got a clean car upon my departure!

freerichee

Jan 4, 2011

Great deal on a used car for my son, and with service after the sale. The car my son purchased had a great price advertised on the internet, which we did not think they would be able to improve upon, but they did! When we asked for certain items to be taken care of before we took the car home, they did that, too... And the car has been great...we could not be happier and we recommend them all the time.

sleepysam22

Aug 21, 2010

I purchased a 2010 Taurus sho loaded from this dealership and within 1000 miles I started having problems with the transmission where the car would not move and then jerk forward. I took the vehicle to the dealership and they had their transmission tech take it for a ride. The service director never wrote up a ticket for documentation and the tech took it for a 5 minute drive and said there was nothing wrong with the car and it was still in it's "learning stage". He never connected it to the diagnostic computer to check for any problems. Then I began having issues with the outside temperature display on the navigation unit. It was displaying 104 when the temperature was really 80. Jerry Hood tells me that there is no fix for it yet and he will document the issue with Ford. He did however show me that other Sho's did the same thing. Then last week the transmission fails again. This time leaving me in a busy intersection in Schaumburg in rush hour traffic. After 10 minutes of waiting the car slowly starts to move. I call Jerry and he tells me..."bring the car in NEXT WEEK as they are repaving the street in front of our store. W.T.F....I have a transmission issue knuckle head....how about im sending a tow truck for you. Needless to say I traded the vehicle in at another dealership and bought a Acura and low and behold I see this TAurus SHO back at the dealership for sale as a used car the very next day. I even told my salesman about the issue I had and told them I couldnt believe they were selling this car without repairing it. Be extra careful here people. This dealership should not be in business. Tell as many people as you can about these guys so we dont get screwed on cars...Ive told 100's already.