Asheville Ford reviews

Jeffrey Mcdaris

Oct 15, 2016

Sharla and Chris were Very polite knowledgeable and are very patient during our process. Afterward they have stayed in touch to see how the Edge is working out for us. We will definatly be purchasing our next vehicle from them.

Tim Huffstickler

Oct 14, 2016

Great staff, kept me informed on my maintenance needs

Strantham

Oct 13, 2016

Great customer service, especially from Sharla! They worked really hard to find the right vehicle for me, when they did not have my color choice with the options that I wanted. They did not try to convince me that I would be satisfied with what they already had. They wanted me to be completely satisfied with MY choice!

ginger

Oct 12, 2016

great dealership professional service and sales team would recommend to our friends josh, the sales manager was extremely helpful.I have always had a good experience with the service department

Carguy1030

Oct 9, 2016

I would never recommend anyone to go to the dealership, had the worst experience ever, waited thirty minutes just to talk to a salesman, was told I was approved but then denied

Sandra Thievin

Oct 2, 2016

This is my second vehicle from Asheville Ford .My experience there was great as usual .

Cathleen & Gordon

Sep 30, 2016

Everyone at Asheville Ford made us feel welcomed and appreciated but Charles made the Deal we could handle. Friendly, Comfortable. Competant. That sums it up. Great Team! Ask for Charles if you're ready to Buy!

Factory Car guy

Sep 29, 2016

I was with the Lincoln-Mercury Division for 17 years including 4 yearsin the Atlanta Sales Office. I then went on to become a National GroupVice-President with Subaru of America. Therefore, I have been in thousandsof Automobile dealerships.. I always love to visit a dealership.Some of your employees really understand the automobile business. Good customerservice helps dealerships in many, many ways ... referrals, more service business, and new/used car salesKatie Fox, Rick Griffin, and Coty Holbrook get my vote as outstanding people andemployees. I will have nothing but good things to say about Asheville Lincolnafter my interaction with them.Thank you so much,Charles "Doug" Mahin2202 Timber PlaceAsheville N.C. 28804.

Linda J

Sep 29, 2016

I received the best deal on my 2016 Explorer here, I had shopped around. Everyone was courteous and very helpful. Then a limb fell out of a tree and dented my NEW hood. I took it to ABRA across the street, it was new again in 3 days, paint and parts involved. I went to the Quic Lane to get oil change and tires rotated, they were exceptional also. Asheville Ford has the complete package for any vehicle need

Peter Hura

Sep 26, 2016

Service was great. Repairs were timely (given that we dropped the car off just before the weekend and parts had to be ordered)

hemphill54

Sep 7, 2016

their sales person are as nice as can be while trying to sell you something telling you how great a product is till you buy then it is just a used car that is all you can make of it. Or at least that was what I was told. Also the salesperson kept telling me all the extras that he had done for me then he would say don't say anything and then brag about how good he was at selling so be sure and give him a good review. Had issue with the car on the next day after purchase but was promptly told there was nothing they would do

Reasons new hybrid

Sep 1, 2016

No pressure sale which is the only way I buy a car. Spoke to them up front about the car I wanted and that all I needed was information on the car and a good price. No gimmicks no pressure just great service and a smooth no hassle sale. Great experience I'll be back for my next car purchase for sure.

Edward Pressley

Aug 29, 2016

My car looked great after the Auto Butler service. I also received a call asking if I wanted to replace my air filter with the oil change. The staff is always courteous!

Max Henkell

Aug 21, 2016

Could not ask for anything better. Great staff ,fast service, and good coffee.

Cynthia Thomas

Aug 15, 2016

I was very satisfied with the service of my Escape.

John Manos

Aug 15, 2016

Jason was GREAT! He answered all my questions, obviously knowledgable about the vehicle I was interested in.

Anthony M

Aug 14, 2016

I was concerned that buying a car would be a high pressure and unpleasant experience but ours was anything but. Charles was a pleasure to work with and we would highly recommend him and Asheville Ford to everyone!!

David Vaughn

Aug 14, 2016

Friendly people/environment. Quick service and can answer any questions you have. 100% has my business

David Liebenberg

Aug 12, 2016

Good visit. I showed up at 7am for an oil change (10,000 miles on new F150)hoping to get out of their early, but it was almost 1 1/2 hours before I was free to go. Aside from that, the customer service counter was very courteous and helpful.

Norman Bednar

Aug 11, 2016

NICK CAMINITTI, DID ALL THAT HE COULD DO TO ASSURE THAT OUR PURCHASE OF A 2015 USED FORD EXPEDITION WENT SMOOTHLY. ALL PROBLEMS WITH THE CAR WERE ADDRESSED IN A TIMELY MANNER TO OUR SATISFACTION. HE IS A PERSONABLE SALESMAN THAT PUTS THE CUSTOMERS NEEDS UP FRONT.

Scott Elliott

Aug 11, 2016

Staff was very helpful. The experience from start to finish was smooth and hassle free.

Sara Woods

Aug 9, 2016

staff are excellent, trust you, coupons in the mail.

Dorothy Collins

Aug 7, 2016

Everyone was very helpful and put up with my worries. They really did a good job. Estimation on when to leave for lunch was 45 min. off though, and, next time I will just go and eat. I have blood sugar issues. I was told my car was next and would go in within 10 mins. but it was 45 min. and I think because it was THAT PERSON'S lunch break.

Renee Collette

Aug 5, 2016

I have been using Ford Quick Lane after purchasing my Ford 2007 Expedition in 2010. Everyone I have been involved with at Quick Lane has been great and everyone has explained the issues that need to be addressed. My last visit involved Liz and I did not get the mechanic name (sorry). Liz was excellent her knowledge of what was needed helped me make the best decisions. The Mechanic did a thorough job, and I know that his involvement with the care of my car makes me safe. Liz explained the material that was noted on my print out - that has been done each time. A big thing I would like to point out, Quick Lane is always busy when I am there however each staff person that I have encountered has always been patient with each person. I have felt that they have my best interest not only for my car but for me. I continually recommend this service and appreciate each person in the front and all the mechanic that have been involved with caring for my car. THANK YOU Renee Collette

Shirley Barrett

Aug 5, 2016

What I thought was my check engine light had come on driving to work Tuesday morning. So I drove to Asheville Ford, they checked me in and shuttled me to work, and I wasn't even late to work. Called, told me it wasn't the check engine light, just the routine maintenance light. They preformed the required service ,the shuttle picked me up after work, took me back to the garage, where I picked up my car. EXCELLENT service, no hassles.

Eric T

Aug 4, 2016

Staff was helpful. Any problems I had were handled excellently

ford man

Aug 4, 2016

Had a great experience with the sales manager (Ryan), the salesmen (Mark & Chris) and the finance manager (Brian). I highly recommend Asheville Ford for a great experience.

mjrtigger

Aug 4, 2016

I went in just looking since I had about a year left on my Explorer lease, and came out happy as could be with a new lease on a 2017 Escape. Asheville Ford had a model that was EXACTLY what I was looking to get when my lease was up, and they made it work for me now. Sharla knew everything there was to know about that car and was able to answer all my questions. She spent her entire day with me, and then an hour the next day when I went back to pick it up (my choice) on practicing the features. Jason made sure the deal could happen and Brian was fast and efficient in getting all the paperwork ready. My fact-finding trip turned into a very unexpected and fantastic surprise. Thank you Sharla, Jason and Brian for helping me move to the more suitable for me vehicle ahead of schedule!

Daniel Friday

Aug 3, 2016

the service was great I showed up at 7Am when the quick lane was to open. I waited just a few minuets for them to get the lights on. My truck was being pulled into a service bay by 7:23 I was out of there at 8:00

Melanie Retzke

Aug 3, 2016

Went to Asheville Ford on a whim - just to see what the 2017 Escapes looked like. I had a 2015 leased Explorer that doesn't fit in my garage without having to pull in the side mirror, and knew I was going to get rid of it when the lease was up. I also knew it might be possible to get out of the lease early. What to my wondering eyes should appear, but the EXACT model in the EXACT color that I had been pricing on line. There she sat, just waiting for me to take a closer look. Sharla came out to assist, and I told her I was just looking as I had some time remaining on my lease, but she knew I was pretty interested right from the start. We looked at it carefully. Sharla answered every question I asked her, clearly knowing a lot about the vehicle , and then she went and got the keys. We took it on a great test drive, and it lived up to every expectation I had. I was pretty certain this was what I wanted, but knew there was time because I was already in a lease. We decided to crunch some numbers to see what the outcome would be if I terminated the lease early. After some back and forth, Jason, the negotiator came on the scene. He, too knew that I was not necessarily going to trade in, but he also knew that i REALLY liked that Escape. After my saying I just couldn't make it work with those numbers and being mostly content to wait until my lease was up, he asked me what I needed for it to work. I told him what it would take. Jason met those needs, and I very happily signed the paperwork to downsize to my fully loaded Escape and rid myself of the garage eating Explorer. I didn't have any $$$ on me, so I said I'd come back the next day and pick it up. They offered that I could take it home for the night, but I was uncomfortable doing so. I went back the next day, and the car was sitting there waiting for me. Sharla met me, called me by name, and spent about an hour going over the features of the new Escape. I was very grateful for the time she spent with me, because even though most everything was similar, there were some rather significant differences on where buttons are located, and how new features operate. She even insisted that I practice the assisted parking feature with her in there. I was extremely skeptical on letting the car park itself, but it did just fine. Not sure I'll have the nerve to do that again. She also explained about the service, the Quick Lane and let me know they do have Nitro Fill (according to Google nobody in the area has it).Sharla followed up with me today to see how everything was going, and I told her that I was so excited about everything. Everyone at the dealership was friendly and, even though I know they wanted my Explorer, and they are all about making sales, I felt respected and confident that had I made the decision to wait to change vehicles until my Explorer lease expired, that they would've respected my wishes and kept me informed of the inventory on their lot. Never once did I feel pressured, even with the back and forth that went on.I'm happy that I found Asheville Ford, that Sharla came out to greet me, and that Jason was willing to work with me. Brian did the paperwork quickly and efficiently. I'm extremely happy with my experience at Asheville Ford. Thank you to all of you who helped make it possible.

Deborah Humphries

Aug 2, 2016

Great and friendly staff, always willing to help you in anyway that they can,

Carrie Roberts

Aug 1, 2016

My husband and I purchased a Ford Escape. We got there around 11:30 and we're finished around 3. We were in and out pretty quickly and our sales associate was very helpful and tried to get us the best deal possible. Everyone we came in contact with was very friendly. We had a great experience at Asheville Ford.

Gary Halker

Aug 1, 2016

every one at Asheville ford are very professional from the sale dept.to the service dept.

Louise Melton

Aug 1, 2016

Every time I have my Ford Escape serviced it is always good. Use your services all the time.

Walter Trill

Aug 1, 2016

ALWAYS A GOOD EXPERIENCE, STAFF IS KNOWLEDGEABLE AND COURTEOUS. ALWAYS SATISFIED.

William Spears

Aug 1, 2016

I purchased a 2016 F-150. The service was excellent from the sales manager Ryan to the salesmen Mark and Chris to the financial representative Brian. Very pleased with my experience.

rakeyya bailey

Aug 1, 2016

They did great job on car an will send more people to Asheville ford Lincoln... Thank y'all 4,ur service. Will bring my car back soon..

John Wright

Jul 30, 2016

Service personnel were thorough and courteous...will be back.

Bbr25

Jul 26, 2016

I am so pleased with the service at the Quick Service. They always let me know what I will need to repair in the future. So polite and always let me know how long the job will take.

George Statler

Jul 25, 2016

The oil change and tire rotation went fine. I have still been unable to find ANYONE at ford that can tell me why my 7-pin trailer connector on my F-150 does not work properly.... Neither the service tech nor a truck salesman had any clue at all - very sad. I have an appt in a week to try to fix the problem, but I have my doubts. I like the truck and my mustang, but you made a big mistake moving from downtown. You have far too many vehicle scattered all over the place, it is hard to park, and the service bay entrance is too close to the lot entrance. The team across the street seem to be OK.

Frank

Jul 25, 2016

I have experience in the auto industry. I found Mr. Bill Jenkins a professional and informative sales representative for your dealership. i highly recommend him.

Theresa Harkins

Jul 23, 2016

Excellent customer service. Would highly recommend it to family and friends.

Joshua Bohde

Jul 21, 2016

I have a great experience every time I take my car in. Very thorough,thoughtful, and professional.

Thomas Richards

Jul 21, 2016

Our salesman Mark McKinney did an excellent job.He took the time to explain a lease or buy option, answered all our questions about the car and helped us understand all the features of the car.I would buy another car from MarkThomas J. RichardsrichardsncatcharterArden Nc 28704

Linda Jenkins

Jul 20, 2016

I was looking for a vehicle that I couldn't find elsewhere. Asheville Ford found my vehicle and had it for me within 2 days ready to go. Thanks to everyone!

Jerry Cody

Jul 18, 2016

Repairs were completed on time. The truck has driven very good since I got it back.

Mark Yungbluth

Jul 18, 2016

My salesperson was helpful and knowledgeable . I'm very happy with my new Lincoln MKC.

Needfordtough

Jul 16, 2016

All aspects of the three transaction where simple, easy, and carefree.... entirely pleasant.. salesman Nick was extremely helpful.. Jeremy in finance was also very pleasant.....dealer had a good selection of trucks. Dealership was spotless and the bottled water was cold entirely pleasant and simple experience.

Bob

Jul 15, 2016

This is my first oil change on my new 2016 Explorer. I had a great experience! Very timely, Johnathan told me the procedure, what was going to be done and also asked if I wanted a complimentary car wash. What a great bonus. I appreciate that. Friends of mine were just talking the other day about car washes with oil changes and how many dealers don't do it. I said "Asheville Ford has a complimentary car wash!" Thanks for a great job.

James Arnold

Jul 15, 2016

You take care of my car very well. Whenever I need anything done to my car Asheville Ford Lincoln is where I bring it.

Joe Plazerine

Jul 15, 2016

Great service, as always.....staff was great..amen

Joseph Walc

Jul 12, 2016

Asheville Ford provided excellent service on my Ford Explorer.

Ford Fusion Hybrid Owner

Jul 10, 2016

My Ford Fusion was brought in for signal light issue and to have 90K server performed.

N. Hughes

Jul 10, 2016

Purchased a f150 in blue jean metallic Nick the salesman was very nice and helpful

Adam Garland

Jul 8, 2016

I've had multiple cars over the years and in different states. Asheville Ford by far super exceeded the standard. I explained to my dealer what I wanted and needed and he new exactly how to help me. He didn't stop until I was taken care of and he really put forth the effort to go above and beyond to help me. One thing that I also noticed is that everyone really worked as a team there and never left me hanging or guessing. Team effort is what makes a great company and Asheville Ford is a great company. My name is Adam Garland and I will shop at Asheville Ford again.

Sierra Music

Jul 8, 2016

Great service very friendly staff who are willing to help find savings wherever they can.

Melanie Kerr

Jul 7, 2016

Liz is always phenomenal at taking care of the vehicles & very professional. Always ensures she is giving the most accurate information.

Aimee Stewart

Jul 6, 2016

John and Jonathan did a great job helping me to understand what was wrong with my car and what it needed to be fixed. I will be back!

Carolyn May

Jul 6, 2016

We purchased an Edge. We were fortunate to have Sharla McCormick as our salesperson. She did not pressure us at any time. We would have walked out otherwise. She worked with us to get the car and the financing that was right for us. She followed through and we felt that she did not just sell us a car and walk away. We feel that if we have any questions or issues, we can contact her.

Kimberley Bernard

Jul 6, 2016

We were on vacation and also attending a wedding that evening when my low tire pressure light came on for the second time during this trip. I found the Asheville Ford dealership and shop. We had appointments scheduled all day on Saturday and were in a bind to try and get the tires replaced quickly. The associate staff, can't recall his name even looked up comparable tires from other locations and we decided on the set I got based on his thorough review of my needs. We were at one of our appointments when he called to say we needed to replace our brakes as well. We were able to get that done during this busy day as well!. When we got back to pick up my Ford Edge, he even gave me a link to save some additional money on the brakes. Awesome job and we made it to the wedding on time!! Thanks so much, Kim Bernard

Ken

Jul 5, 2016

Sharla was wonderful. She made time for us late in the day and was very friendly and knowledgeable. She was extremely helpful with the myriad of controls and computer/voice recognition commands. We're very happy with our new F-150 Lariat FX4.

Ken Putnam

Jul 5, 2016

The staff at the Quick Lane were very professional and helpful during the 30,000 mile maintenance service and I was in and out in less than one hour.

Margie Stansell

Jul 5, 2016

Good buying and trading experience! You worked with us and made it worthwhile for us.

Norman Inch

Jul 5, 2016

Some confusion on the time for repair, and was sent to another place for repairs other than the dealership.

Rubyred

Jul 5, 2016

We were treated like we were the only customer there. The staff was very friendly and professional.we would definitely recommend the service department.good bye

Susan Pike

Jul 3, 2016

Good service no complaints, clean wait area, complimentary car wash is nice

Dawn Klug

Jul 2, 2016

The men who work at Asheville Ford are always friendly and helpful. Having to fill out these surveys is bit annoying though.

Mary Kvandal Jtwros

Jul 2, 2016

Very favorable experience! Will highly recommend to family & friends!

Mary Cato

Jun 30, 2016

Both Charles and Jeremy for very understanding and most helpful. I haven't purchased a car in 13 years so I was very apprehensive. While the process took much longer than I expected, the friendliness of the staff and the confort of the facility made it an awesome experience overall. Would do it again.

Tammey Campbell

Jun 30, 2016

Great service. Got everything done well fast washed clean car etc. wow. Thank you runs great. I'll be back thank you

Eve Owens

Jun 28, 2016

Customer service was great! Wait time was minimal. All questions were answered without judgement!

Hotdog66

Jun 28, 2016

Our salesperson, Sharla McCormick, stayed in touch with us for well over a year to help us find the vehicle we were looking for. There was no pressure to buy, no hype, very professional service.

Russell Martin

Jun 26, 2016

My wife and I have been shopping for a vehicle for some time. We had a Lincoln from 2005 until 2009 and really appreciated the comfort and smooth ride on trips. We contacted Sharla McCormick more than a year ago to explore the possibility of purchasing another. Sharla kept in contact with us continually. We eventually found a Lincoln MKS that turned out to be perfect for us. Staff was very helpful throughout the entire process.

John Budde

Jun 25, 2016

We needed immediate help with our engine light. We were scheduled a certain time. Although our auto is 6 years old, the part was still under warranty. We were happy.

David

Jun 23, 2016

Stopped in and bought a 2.7 ecoboost F150 great truck love it a lot better then the peice of crap dodge I had. After owning a ford I'll never go back

Deanna Jannuzzi

Jun 23, 2016

This service experience was as convenient as it possibly could be. I am grateful for the staff being so swift to diagnose and fix my car. Garrett was wonderful and instantly knew what was up, John and the service team staff was great. Thank you all.

John Sweets

Jun 23, 2016

I have only used your service for my car since I bought in in 2009 and I have been completely satisfied with it every time.

Robert Kaczynski

Jun 22, 2016

For the first time I had a chance to sit in the waiting room and watch the Tec. work on my vehicle and found that all the. Found out that everything that is checked on the service report that I received was actually done. "That is a great to have seen. Plus the Service desk person explained everything to me. That my tires are half worn but still safe. Breaks are little worn but still within the safe limits. (Great Job to all involved) That's why I go back for all service Bob

David Hernandez Leiva

Jun 21, 2016

Excelent service, amazing attention, original spare parts

Glenda Montgomery

Jun 21, 2016

Everyone there is helpful and curtious. I went on a Saturday and there were other vehicles ahead of me. The wait was not that long. I also really appreciate the washing of my car. I will not take my car anywhere else.

Kelly Cooper

Jun 21, 2016

The staff is always friendly, but the last couple times I did come in for my husbands oil change, the ground effects on his car, they didn't put back on properly and their are popped out, tried popping them back in, but it doesn't budge, so when I was their, the last time before I had my recent oil change done, I told them to please make sure they put the ground effects back in, they stated they would tell the technician, but never got done, this is my only complaint, if your wondering ground effect, its on the ford fiesta, st....

Linda Lfredson

Jun 21, 2016

They always are helpful and go out of their way to make me happy.

Tracy Penland

Jun 21, 2016

As a disabled person, I was so impressed with how quickly they got me in for service and how friendly everyone was. When it came time to leave, the service manager even pulled my car up to the back door, so I did not have to walk far. I have told everyone and will always bring my ford to Asheville Ford for service. Thank you, Mr. Penland

roy

Jun 20, 2016

from the first moment there was great rapport and the sales person was looking out for my interests and went the extra mile to get my wishes manifested.

Isabella Whitener

Jun 16, 2016

Sharla did anything and everything possible to ensure that I was able to get a car that I could afford and that I loved.

Mike Krizek

Jun 16, 2016

Great service, Great pricing and timely installation of 4 brand new tires. Love the service and your team. Plus I got a manufacturers rebate. I will be back. Thank you

Donna Rollins

Jun 14, 2016

Our experience was top notch. The salesman that helped us was very patient and very informative with any question we threw his way!!

Craig Rauert

Jun 13, 2016

excellent great oustanndind way above expectations

Kenneth O'Connor

Jun 13, 2016

I felt like I was treated very professionally and that both Jacob and Chris were very helpful, patient and respectful to me. Overall their service was excellent. I felt that my vehicle could have been better detailed for delivery. I still have unanswered questions about the red dots on my tires. Also a day after I purchased the vehicle I found a chunk was missing from the black plastic trim on the rear window with no damage to the metal on vehicle or the glass that the plastic trim protects. I am positive nothing happened whole the vehicle was in my possession but I can't prove it. My theory is that the damage was done at the in transit to the dealership or at the dealership but was not detected because the chunk was still loosely attached and came off after I left. Now I am expected to pay $700+ for the repair because you have to replace the rear window to repair a piece of plastic. I really feel this is poor engineering by Ford. I feel that I received an excellent deal from your dealership and was very pleased with Jacob's and Chris's help. Sincerely Ken O'Connor

Kcar

Jun 13, 2016

Greeted with a smile. Pleasant atmosphere. Service was completed in a timely manner. Have been coming to Ashevilke Ford for years. Have purchased two new vehicles from them. Would recommend Asheville Ford to anyone!

Thomas Aardema Jr

Jun 12, 2016

As always taking one of my vehicles to Asheville Ford was the best. Jonathan at the Service location took care of everything and had the car ready and totally done perfectly. It was ready on time, everything done and he assured me to check it out and if they missed anything he'd see to making it right. I really like bringing all three of my Ford vehicles to Asheville Ford as I have come to know and trust the people there. That's why I buy my vehicles from them and have my service done by them. I'll be bringing my Shelby Mustang in shortly and my truck after that. See you soon.

Michelle Provencher

Jun 10, 2016

I totally enjoyed my experience. It was a recall so it was free but I was willing to pay for a rental and that ended up free and easy. The staff was so nice and efficient. They didn't try to sell me anything unnecessary and they even washed my car!

Shirley Barrett

Jun 10, 2016

Excellent service as usual. Had the "Works" done, and was in and out in an hour!

Andrew Barker

Jun 8, 2016

I came in to look at a new Ford Mustang Gt. I was promptly greeted by Shawn Geter. Shawn did an absolute fantastic job helping me throughout the process. He was very knowledgeable on his products, features of the car I was looking at, and I could tell he loved what he did. He was extremely helpful and patient with me and my Fiance throughout the whole process, and answered every question I had. I did not intend on buying a car that day, but due to how great Shawn was at his job, and how he was not at all pushy about selling me a car, I decided I didn't want to buy from anyone else. I ended up purchasing a 2016 Mustang GT 400A premium, and I couldn't be happier. I'll be back to Asheville Ford to buy my Fiance another car when the time comes, and we will be buying from Shawn again.

donwaltonatbellsouth.net

Jun 8, 2016

I like dealing with Sharla. We have purchased a 2013 Lincoln MKZ and an 2016 C-Max from Sharla and have experienced a very satisfying professional experience.

George Reigner

Jun 7, 2016

We purchased a 2016 Escape. The salesperson was helpful, and we especially appreciate the "no pressure".

Teri Polak

Jun 7, 2016

Not high pressure. Informative sales people. Not in a hurry.

Kelly

Jun 5, 2016

I recently purchased a new mustang at Asheville Ford and had a great experience. All of the sales associates I spoke with were very welcoming and always there to help. Bill in particular was very helpful in answering all of my questions and walking me through the process from beginning to end. I love my new car and will be bringing it there for all of my service needs. Thanks Asheville Ford!

Rodney Smith

Jun 3, 2016

I purchased a new 2016 Ford Fusion S. The staff greeted me when I arrived, listened to what I was shopping for and directed me to the perfect car. The transaction was easy with no pressure. Probably one of, if not the best car buying experience I have had in a very long time. Very pleased.

Diana Laughter

Jun 2, 2016

Service was excellent and stress free for my Navigator. The staff was very accommodating.

Jeffrey Robel

Jun 2, 2016

work was done on a professional basis and on time. Service rep went out to the car with me after the work wascompleted and made sure that all the work was done andcorrectly

Michaelle Moore

Jun 2, 2016

I had a rear right blinker light go out. I rolled my window down and used the standard arm signals when I had to turn but no one knew what I was doing, so they gave me their best finger signal telling me so. I made an appointment with Liz who informed me it may take an hour because their were some people before me. It took fifteen minutes and their was no charge.I love them there and Liz was great. Keep an eye on her, she is a great asset!

AB

May 31, 2016

2014 Escape. Service was Professional, clean, and reasonably quick.

Richard Kuykendall

May 31, 2016

Great Service, Staff was friendly and courteous. Been a great service experience every time.

Caleb O'Connor

May 30, 2016

Everyone was very nice and more than helpful. They will let you know where you stand in line with the other customers so you can have a good idea how long until your vehicle starts its service. There could be no wait also and your vehicle will be taken directly into the bay to start its service. Very knowledgeable. Will answer accurately everything about your vehicle or any concerns you may have. Great experience! More than satisfied. I brought my 2015 Ford F-150 in for its first oil change and tire rotation. Service was very fast and I left without spending a dime. I don't know exactly why but my services were free of charge. It does not get better than that.

Fr Fred Werth

May 30, 2016

As always, friendly and efficient. I am always confident and comfortable with the service at Asheville Ford Lincoln.

Jeanette Proffitt

May 30, 2016

Purchased a new 2013 Escape. Take it regularly to the dealership for service and cleaning. Staff is always helpful and courteous.

Stephanie Wright

May 30, 2016

Great experience. Respectful and helpful at the front desk. Liz had the shuttle ready for me to get to work as soon as I checked my car in. Amanda driving the shuttle was also very friendly. Thank you.

Melinda

May 27, 2016

I was in the market for a pre-owned SUV, but I knew that what I wanted was pretty much out of my budget. Brian, the finance manager, introduced me to Charla, the salesperson, and she truly heard what I wanted. She showed me a 2014 Ford Focus, and once I realized that it was ok to not have an SUV, I fell in love with the car. Charla was wonderful and patient, answered all my questions, never pressured me...I recommend her highly if you are looking for a vehicle at Asheville Ford.

Kay Collins

May 26, 2016

Charles was wonderful. He answered all of my questions and was very thorough. Good follow-up as well. Couldn't have had a better experience.

Satisifed Customer

May 25, 2016

Very busy, but staff was pleasant and advised me of wait time beforehand.

Matthew Willey

May 24, 2016

I bought a 2015 Transit Connect and I am thrilled. Service was excellent. Bill Jenkins made me feel at ease, informed me about everything without being pushy. He was excellent.

David Ruffle

May 22, 2016

All of the staff members were extremely cordial and attentive. The service was quick, and that is important for my schedule because I can't have a lot of "down time". Shane did an excellentjob of recommending me to your services and representing the excellence of your establishment

Susan Miles

May 22, 2016

New manager so not going real well. They were going to call me when they were done didn't call after 41/2 hours I went back the car was not washed so had to wait for them to wash it then it still looked bad didn't even vacuum it out. I thought that buying a Lincoln they would take care of u. I can always count on Charla.

Daniel Boone

May 20, 2016

Everyone in the quick lane was great I bought a 2016 F150 the sale and finish up guy was not

Dennis Clarke

May 19, 2016

I am sorry that I do not remember our salesman's name, but he was upfront with us from the start and explained all of the paperwork etc. The young man who filled out all the paperwork and took our check was equally as competent. It was a friendly place

James Heglar

May 19, 2016

promptly resolved minor problems left over from repair work

Robert Sneed

May 19, 2016

The service department is always a pleasant experience for me for many years and many fords they have serviced.

Jeff Neelands

May 18, 2016

I come in for service often, staff are always friendly and helpful!

Joe Harrell

May 18, 2016

Fantastic service! Thanks for your professional service.

John Budde

May 18, 2016

Our part was ordered. It came in and we came over to have in installed. It took LESS time to install than we were prepared for and our car was washed for free. We were very pleased/

Linda Alfredson

May 18, 2016

Staff is always helpful when I come and go out of their way to make me happy.

Mitchell Sewell

May 18, 2016

I purchased a CPO Escape. They promptly fixed the few items that needed attention.

Bruce Gardner

May 16, 2016

Excellent service. I will return for service when needed

Janet Dektor

May 16, 2016

Quick Lane was able to confirm the use of my Fidelity Warranty Service coupon and make an appointment for the service that day

David

May 14, 2016

Mark McKinney is an excellent salesperson. He was helpful and not high pressure. We felt comfortable dealing with him.

Connor Cox

May 13, 2016

Walked in immediately approached by shawn. He was a very helpful, kind guy. Answered my questions and helped me in wvwry way fpr the purchase of my new escape.

Diane Morgan

May 12, 2016

I love the car wash. I usually get there when you open on Saturdays but it still takes a long time for oil change, etc

Elizabeth Pytlewicz

May 12, 2016

Service was very professional. Environment very clean and efficient. Staff very friendly.I was very pleased with my visit.

Kimberlyn Carver

May 12, 2016

Pleasant experience. Everyone is always friendly. Always greeted with a smile.

Cynthia Wright

May 11, 2016

Effective and efficient. Professional attitude. Good experience

Mikel Maki

May 9, 2016

SO EASY to buy at Asheville Ford. Jenna had my email response for an eQuote in less than 30 minutes. Three emails later I was in the showroom during my lunch break. Took the car back to work for a test drive and then went back to the dealership after work and did the paperwork. My sales rep Mark is a real value to Asheville Ford with his years (40?) of being in the car business. His straight talk on what other products to purchase had me asking Jeremy in Finance & Insurance about them. Jeremy was extremely knowledgeable without being high pressure. Ryan was also easy to deal with and James Gaddy had my new (used) car detailed to perfection. Happy, happy customer! I would recommend anyone looking for a stress-free car purchase experience to first go to Asheville Ford.

John Sweets

May 8, 2016

Everything done well.............................................................

Suzanne Williams

May 8, 2016

The repair shop is excellent. They're very friendly helpful and knowledgeable people there. Unfortunately, the Ford company hamstrings them in their ability to actually fix problems with the fiesta clutch. I finally entered the circle of hell that convinces Ford to replace the clutch and the car is driving great now. I hope it stays that way.Still waiting on the part for the door. Will swap out the review for a five once that is done.

Van Smith

May 8, 2016

As always staff helpful and go out of their way ! Never a problem at dealership.

Queen

May 7, 2016

My new 2016 King ranch was love at first sight!! She is going to be our retirement mode of transportation! We plan to travel with our camper.. And it's perfect with all the bells and whistles!!

Shelley Hughes

May 6, 2016

The staff and tech were awesome. Having WiFi and a nice area to work is great.

Shirley Whittington

May 6, 2016

Charles was the most wonderful salesman I have ever dealt with...no pressure and very understanding of a difficult situation. He worked with the general Manager and came up with a plan that worked for us. The whole experience was pleasant and I would highly recommend your company and especially Charles to anyone looking for an auto

Tammy Fidler

May 6, 2016

Staff was very friendly and helpful. Service is always efficient. Waiting room was full but staff always remain helpful and keeps things moving along.

Linda Fidelman

May 4, 2016

Leasing a new car couldn't have been easier. The sales help was extremely helpful and the entire process was done in half an hour. I couldn't be happier with the experience.

James Coan

May 3, 2016

Travis and Josh worked together to get me into a awesome 2016 F150 XLT. I'm very happy with the service and the truck that I received from Asheville Ford.

Richard Heinzen

May 3, 2016

The 2016 Escape that my wife and I purchased from Shaun Geter was a very nice experience- I believe that she (Peggy Vance) filled out a questionaire. Thanks also to the sales manager,Ryan for his part in the transaction.

Scott Baker

May 3, 2016

Everything went fairly smooth. I don't usually wait on service but drop off my vehicle and leave to pick up later. But, I waited in this case. Since it had been so long, I didn't really have any certain expectations, everything seemed to go well.

Emilee Dickerson

Apr 30, 2016

My service experience this time was very good. I dropped off my vehicle and went to look at a new vehicle on the sales lot. After my test drive and speaking with the sales associate my vehicle was completed and clean.

Rebecca Mann

Apr 29, 2016

I found the staff at Asheville Ford to be very helpful and personable. My salesman was sympathetic to my personal circumstances and eager to help me find a new car. After searching online, I decided to look at and eventually I purchased the 2016 Ford Fusion Titanium. It is great. All of the staff helped me as I made decisions along the path of purchasing and borrowing the funds to pay off the car. I highly recommend Asheville Ford to friends.

Sherie Stuecher

Apr 29, 2016

I went in for a recall problem and they were very nice and helpful. They even took me back to my house since it was going to take a few hours. When they called me to tell me they were done, they picked me up and took me back to the Asheville Ford to get my car, and they even washed it for me. Everyone there is always so nice and courteous.

Timothy Pace

Apr 29, 2016

I was in the market for a newer and more gas efficient vehicle, but was still sporty and big enough to fit my newborn son and family. While looking at a few choices, Nate walked up and started talking to us about what we were looking for and our price range. I told him some key details and he found a certified pre-owned vehicle with very low mileage that fulfilled all of my needs and that was also within my price range. I've always owned older vehicles and Nate found a 2014 Ford Taurus for me so it was a nice change and a big step up. I was very pleased with the performance, size, and reliability of the vehicle. With the help of the staff at Asheville Ford Lincoln, I was able to start a future for my family and get something that was dependable that I enjoy driving.

Edward Caminiti

Apr 25, 2016

Asheville Ford was great to work with, my salesperson was Charles Thomas. He was awesome to work with. He asked me a few questions when we first met and based on my answers, lead me to the car I was looking for. I bought a Ford Fusion Hybrid, and I love it.Thank You Asheville Ford for getting me the payments I wanted and Thank You Charles for getting me the car I wanted.....You are Awesome!!!

Nick

Apr 24, 2016

Asheville Ford is a great place to buy a new or used vehicle. My salesman Charles Thomas was very knowledgeable and a joy to work with.

cbax

Apr 22, 2016

Had a transmission issue driving a company vehicle. I was basically stranded 5 hours from home. Rick and the service team worked with my company to get me repaired and back on the road. Very courteous and kept me updated along the way. Great experience in an uncomfortable situation.

Anthony Palazzo

Apr 21, 2016

Good People to work with, response time is always great

Richard Favata

Apr 20, 2016

The service was quick. The staff were helpful. The experience was pleasant. I wholeheartedly recommend Asheville Ford.

Missy

Apr 12, 2016

Quick Lane is a fantastic place to get my car serviced. If Jonathon was not there, would not go, he is the best customer service person ever. I have a few friends who say the same thing about Jonathon too.

Slchus

Apr 11, 2016

We came in to buy a car for our daughter on a limited budget and yet had specific things we had to have on the vehicle. We were shown numerous vehicles that matched our criteria. Our salesman, Charles Thomas, was helpful and understanding of our situation and helped us find the best cat for our money and needs.

Vickie Davis

Apr 7, 2016

The staff was very helpful, professional and Kind.

Pamela Shuler

Apr 5, 2016

Fast and friendly service..very professional service..staff very knowledgeable..

Robert Kaczynski

Apr 5, 2016

My experience at Asheville ford has always been excellent. People from the women when you walk into the building to the service people handling my service needs have always been friendly

Paul Dunagan

Apr 4, 2016

Good reliable prompt service. Courteous and experienced service represenatives

Betty Martin

Apr 1, 2016

I needed my new phones synced and he did it g o r me right away. I was very pleased.

Cecil Shelton

Mar 25, 2016

I HAD THE WORKS VEHICLE CECKUP DONE ON MY CAR ON 03/23/16, THE SERVICE WAS DONE ON TIME AND WITH CARE FOR MY CAR. I ALSO HAD THE BUTLER CAR WASH TREATMENT FOR MY CAR, THEY ALSO TOOK GREAT PRIDE IN MY CARE CAR. THE STAFF ARE ALWAY HELPFUL WHEN I COME TO THE DEALERSHIP.

Anonymous

Mar 25, 2016

Responsive and helpful when I needed to work with someone else. Initial salesman wasn't good, but dealership manager got me the right person Who was very helpful and knowledgeable (sharla).

Pleased

Mar 24, 2016

Staff professionalGood listenersWent over work doneSatisfied /pleasedPlease do not use my name in reviewHappy to give review but want to remain anonamous

Kellie Hayes

Mar 23, 2016

When I went in for a routine oil change, I was not expecting to have to get my wheels aligned or for that matter, buy two used tires. Jonathan ( I think that's how his name is spelled) was extremely nice and delicate when he broke the news to me that my tires were below state inspection level. Although that fact was not a surprise, it's never fun when you're a grad student who has to spend money that you weren't expecting to spend that day, much less on tires. At one point, I think I was tearing up and instead of shrugging me off and walking away, Jonathan was kind enough to give me a second to get myself together, let me ask what my options were, and we discussed what needed to happen so I could be safe in my car. I have two new (used) tires, my alignment has made for a much less shaky ride, and my gas mileage is much better than the 35 mpg's I was getting before. I would recommend Asheville Lincoln Ford to anyone and I will be going back! Thanks for making me feel like it wasn't the end of the world!

nanny3

Mar 23, 2016

The staff were very pleasant and knowlegble. The purchasing procedure went very well and I'm very pleased the new car. If needed I wouldn't hesitate to return to Asheville Ford in the future.

Eddie Dalton

Mar 21, 2016

Takes care of loyal customers like no other place.

Rodney Burnette

Mar 21, 2016

The service personnel where very friendly and helpful.They made me feel on that day, I truly got my money?s worth.

Shanna Abee

Mar 21, 2016

As always very helpful and great customer service. Always takes great care of my vehicle.

Josh H.

Mar 15, 2016

Kept my truck for four days, called and said that nothing was wrong with it and then when I show up to pick it up, low and behold the dash light and speaker are doing the same thing. Showed it to the guy that I dropped it off with and all he says is "Oh okay": then suggests I bring it back later. Guys out there probably look for oil filters inside the tires.

Jheath

Mar 15, 2016

Took my 2014 F-150 out there to have a dash light and messed up speaker looked at. Geniuses kept it for three days and call me to tell me nothing is wrong with it. When I came back to get it the light was still flashing and I walked the guy outside and showed it to him, of which the only response I got was "Oh okay yeah." Don't know what kind of morons are running that operation, or where they learned about working on cars outside of Hotwheels when they were 5.

Chef Dave B

Mar 11, 2016

Best new car purchase and service I have experienced in over fifty years of car buying. Outstanding Sales support and pre-delivery service. Highly recommend Asheville Ford to anyone buying a new or used Ford or Lincoln.

Dubec's

Feb 25, 2016

Outstanding service every time, best dealership around.

Walter Trill

Feb 10, 2016

BEEN GOING TO ASHEVILLE FORD FOR YEARS, AND I DONT HAVE A SINGLE COMPLAINT. THE STAFF IS ALWAYS COURTEOUS AND KNOWLEDGEABLE. THE WORK PERFORMED HAS ALWAYS BEEN SATISFACTORY. KEEP UP THE GOOD WORK.

Fox2010

Feb 9, 2016

Over the years, I had come to feel dealer service was overpriced with average customer service. My recent two trips to Asheville Ford have certainly changed my opinion! My truck F-150 was due a major service, I wanted the work done right so I brought it to Asheville Ford. The service advisors were very patient and thorough as they explained my options. Liz was very helpful!I found out she was relatively new and it was nice to see how her co-worker were supportive her without minimizing her. The work was done very well, the pricing was surprising reasonable. I was very impressed with the quality and value! Everyone was so pleasant to work with from the phone receptionist to the service advisor, as well as the mechanic who explained what he found.The courtesy van and drivers were a great value add as well. It was nice to do business with an organization where people are knowledgeable, friendly and appear to truly enjoy their work. Thank you again to the entire staff! Kurt Eckel

Gary Jones

Feb 8, 2016

Preston is great! He and the service manager is why we bought a NEW Lincoln!

Robert Zeoli

Feb 8, 2016

Excellent service. Had a problem with my transmission. They checked it out , told me what is wrong and had a Rental car for me to use.

Toby Linville

Feb 8, 2016

The dealership performed quick work on a quality recall repair.

Karen Martin

Feb 5, 2016

After getting a tail light replaced at the quick service at Asheville Ford,my husband & I decided that their service was so great that we needed to look into leasing our new Escape from them. From the moment I walked into the dealership and met Sharla, I knew that she would be the perfect salesperson for our purchase. She was very warm and friendly, also very knowledgeable about the Escape, and made sure she knew every option that I was looking for. The whole experience was comfortable & relaxing! Also, Ryan (finance) was happy to explain the different options available to lease this vehicle. Lastly, Jeremy wrapped up our sale, by again, explaining the paperwork fluently and with ease. We have moved from Michigan, where my husband has worked for Ford for many years as an executive in the finance department in Dearborn. We have nothing but praise for the Asheville Ford dealership, and their dedicated staff! Thank you for meeting all of our expectations!

Jeremy Cloninger

Feb 2, 2016

Everyone involved made it a relatively painless and easy process to buy a vehicle. Top notch professionalism and fair. I would definitely recommend Asheville Ford to my friends and family. My family couldn't be more happier with our new Explorer.

Anthony Palazzo

Feb 1, 2016

Great Job, good PeopleFinance Process is too slow

Edward Pressley

Feb 1, 2016

Excellent service as always. Very kind and customer service oriented staff.

Ken

Feb 1, 2016

We brought our Ford Escape in for 10K maintenance. The service representative was friendly and polite; the waiting room was comfortable, and, at the end of an hour, our Escape was ready. The service rep reviewed the services that were provided, and we were on our way.

Louis Kirchhoff

Feb 1, 2016

the quick lane has always been excellent ,thanks to Jonathon and jonny

Charles Giezentanner

Jan 31, 2016

I'm satisfied with the service.. I'm bring my other two cars in for service..

James Refenes

Jan 29, 2016

My service took place at the body shop, ABRA. They did an excellent job.

Mary Messineo

Jan 29, 2016

When I first called there I talk to a young lady name Amanda she was great , why I told her I wanted to lease she put in touch with Sharla McCormick what a great young Lady from the beginning to the end , I have bought a lot of new cars and by far the best she went over everything wth me . You at the dealership are very lucky to have such great sales women . I will be back in the future to buy from you dealership . Everyone was great , Thank you Mary Messieno,

Elizabeth Garcia

Jan 28, 2016

I was very happy from start to finish with my vehicle. Thanks to Jonathan I was notified throughout the process. I will be bringing all my vehicles to asheville ford

James Stroud

Jan 27, 2016

We brought the car in to get a recall done on one of the airbags and then went to breakfast while they repaired it. Very fast and great customer service.

John Littleton

Jan 27, 2016

I had a tire that was loosing air. John got me right in and his guys took care of the problem and I was on my way to my next appointment. Always the professional BEST ever service around!

Janet Robinson

Jan 21, 2016

Everything was great. I was surprised when they hand washed my truck because the automatic car wash was frozen. I'm very happy with the service.

Susan Peterson

Jan 21, 2016

Everyone was kind and helpful. And I'm glad my car locks are now replaced... however one of the plugs inside the diver side door keeps falling out. Not major... I'll just add some glue.

Teresa Lunsford

Jan 20, 2016

I purchased a 2015 Ford Focus with the wonderful help of Chris Mease and Ryan McDaniel. They were so helpful with helping me find the right car for me, getting me financed and extremely helpful with allowing extra Time with things since I had my infant son with me.

Barry Widen

Jan 19, 2016

Brought our MKZ in for LOF and semi annual Butler service. You were unable to complete all the work, but because we had a loaner, that was not a problem. No harm, no foul.As usual, everyone we dealt with was professional and helpful.

Cynthia Thomas

Jan 19, 2016

My Escape was serviced in a timely manner and very good service.

Max Henkell

Jan 17, 2016

Always Great Service.Staff always helpful. Cody worked on my Escape and showed me what was wrong and recommended what needed to be done. GREAT GUY! Will ask for him again.

Linda Arata

Jan 16, 2016

I had a Nissan for about 5 years. I had to go to the dealership just up the street from you and could fill a book with all of the problems I had. Your service dept is well managed with experience and good customer service. The check out was a very pleasant experience and will tell all of my friends about your wonderful service.

Donald Moss

Jan 15, 2016

Service was excellent as usually. Personnel is knowledgable

Joeseph Cummings

Jan 15, 2016

Got there early and my truck was second in line. Service was completed in a timely manner. The girl at the desk was extremely help and friendly. I forgot to get her name. She even helped me with trying to locate an upgrade for my exhaust tip. She was fantastic and very knowledgeable.

Joy Henry

Jan 15, 2016

I bought mudflaps for my husbands truck from Asheville Ford and they did an awesome job putting them on for me--They look great

Theresa Harkins

Jan 15, 2016

Staff was very helpful and friendly. I was afraid of encountering pushy, unfriendly staff, but just the opposite was true. Also they got me in right away, I just moved here from out of state, my husband wasn't here yet, I had no other transportation and had no idea where to go for trustworthy service.I will recommend you to everyone and not hesitate to return.

Sondra Cochran

Jan 13, 2016

I called to get a quote on all new tires for my Ford C-Max Energi (hey this is a great car why haven't you guys been blowing away the Prius???). I spoke with Liz - she assisted me through the process of selection and pricing - basically sealing the deal! I had gotten 2 other quotes and was comfortable with the guidance Liz gave me and also the pricing! I made an appt. for later in the day.When I arrived Liz had my paperwork ready to go and while there I also got an oil change and a system flush. The time I spent there was less than I thought. Liz was wonderful to work with and I would definitely return. Thanks so much for hiring employees that are customer oriented, knowledgeable!

Alison Schuetze

Jan 11, 2016

You folks always do a good job. You folks always do a

Mary White

Jan 11, 2016

I OWN A 2005 -500 FORD. MY SERVICE WAS GREAT AS ALWAYS!! THE STAFF TAKE GOOD CARE OF ME.

Michael Clevenger

Jan 11, 2016

Great job as usual. Customer service reps greeted me warmly and quickly got me set up. Equally efficient and courteous on my return to pock up my vehicle.

Obie Cuento

Jan 11, 2016

It was amazing that once I told them that the car needed a maintenance and I gave my key fob, I do not have to give them my name since I have the car serviced at the same shop on a regular basis.

Stan the Man

Jan 11, 2016

My airbag warning light was continuously on. I took it to Asheville Ford for a warranty repair. The car was less than 3 years old with about 30,000 miles. I dropped it off at 8:00 AM, I did not hear from them so I called at about 4:30 PM. The service manager said he needed to talk to me about the repairs. I went over and he claimed my car had been under water and they would not repair it under warranty. The car had never been under water so I called Ford Customer Service. They said they would not force their dealers to perform warranty work. What kind of warranty is that? I took the car to my mechanic it was a wiring harness that went around the searing column. He also said there was not notice of flooding. I will never buy a Ford again or go to Asheville Ford.

Apollo

Jan 11, 2016

My airbag warning light was continuously on. I took it to Asheville Ford for a warranty repair. The car was less than 3 years old with about 30,000 miles. I dropped it off at 8:00 AM, I did not hear from them so I called at about 4:30 PM. The service manager said he needed to talk to me about the repairs. I went over and he claimed my car had been under water and they would not repair it under warranty. The car had never been under water so I called Ford Customer Service. They said they would not force their dealers to perform warranty work. What kind of warranty is that? I took the car to my mechanic it was a wiring harness that went around the searing column. He also said there was not notice of flooding. I will never buy a Ford again or go to Asheville Ford.

DeAnne Hampton

Jan 7, 2016

We spent a week from the first visit to Ford, looking at other vehicles to compare what was available. Ford was the only dealership that followed up on our visit, asking what they could do for us and were very intent on helping us to buy a car. We really appreciate the very personal attention. The Ford Escape had every detail and feature we were looking for in a car - the other brands were not able to provide that. I cannot image making the very big decision of buying a car any more accommodating than Asheville Ford, Bill and Neal specifically, did for us. We have been driving the 2016 Escape for a week now and could not be any more pleased and confident in our purchase. I actually have never owned a Ford or an American car in over 30 years of driving - now I will definitely be recommending the vehicle and dealership to others. Thanks Ford!

Diana Laughter

Jan 7, 2016

Brought Mustang in for an oil change. Service was great and the staff was very helpful.

Sharon Moore

Jan 7, 2016

Had my car in for ABS and FWS warning lights. The problem was fixed, but I did not like the grease on my floormat and seat. Measures should be taken as not to soil the owners upholstery.

DRDNoles10

Jan 5, 2016

I bring my Ford Explorer in for all needs because of the wonderful service all around. I also bring my Buick and Jeep models!

Riteway Express Inc Of North Carolina

Jan 5, 2016

We purchased a Lincoln MKX from Chris Mease. Chris was professional, courteous and very considerate of our time. A+.

Abdul Kalam

Jan 3, 2016

I was indeed satisfied with the results of repairs for my vehicle.

Carol Walter

Dec 31, 2015

Checked in a week prior to see if there was time for an oil change, very busy, given choice to come back early the following week, went perfectly, first in first out....very polite and friendly staff.....helpful....thank you so much

Arthur (Gene) Knoefel

Dec 29, 2015

This experience was like all of my past trips.... excellent! Even though you were not fully staffed (probably due to the holidays) I was not subjected to an unreasonable wait. Keep up the good work.

Anthony Smalls

Dec 24, 2015

When you walk in they immediately treat you like a member of their family.

Lonnie Harris

Dec 14, 2015

I had 3 recalls which needed attention. All 3 were handled quickly, the first day, with no further problems. Service writer was very helpful and efficient.

Doris Manning

Dec 8, 2015

I leased a 2015 fusion. Yes the staff was helpful. Theservice department has been helpful. I will return for thenext 5000 mile check up.

Alan Burdette

Dec 7, 2015

Liz was great to work with. Escape was serviced, and timing went quickly.

Paul Dunagan

Dec 7, 2015

Service is always good. Friendly and courteous staff.

Mary Moore

Dec 6, 2015

Service on recall was excellent, although that particular recall had already been serviced previously a few months earlier. Still do not understand why a reminder notice was sent out by the manufacturer. However, during the inspection the mechanic noticed my Edge had another issue, so I was called to be informed and to inquire about my preference for a fix and cost. Very courteous, informative, and efficient.Thank you.

Sandra Perrigo

Dec 6, 2015

Promopt, efficient service. Consistent excellent customer service.

Allen Wight

Dec 5, 2015

For a door handle and a taillight I paid way too much. An extra service charge of $23 did not help

Aundry Freeman

Dec 5, 2015

I bought a 2016 Ford Fusion Hybrid and was treated with respect and I believe was offered the best deal possible. The service was better than I have ever received. I will certainly recommend Asheville Ford and will look forward to trading with them again.

Jacqueline Krupp

Dec 5, 2015

Everything in the service department was handled in a professional manner.

Thomas Hauser

Dec 5, 2015

I purchased a Certified preowned 2012 Ford Escape. Shaun Getter was the salesman that sold me the vehicle and he did a great job helping me out. After selling me the vehicle he discovered that the preowned certification had not been completed and had me bring it back to be done. I appreciate the fact that Ford discovered this error and fixed it after the purchase had been completed. That level of honesty from the staff at Asheville Ford was refreshing! They honored my certified preowned purchase by doing the required service to my vehicle to ensure it meet the required standards of the agreement. Please extend my gratitude to the staff at Asheville Ford. Well done!Thank you, Thomas Hauser

Michael Wemmert

Dec 4, 2015

Jacob was extremely helpful and very patient with my need to explore different trucks. I would have to say he is the reason I bought the vehicle.

Phillip Bass

Dec 4, 2015

I bought a 2015 Focus st. I've had the car for about 4 months now and have already put close to 8,000 miles on it because I travel a lot back and fourth to work. The car has been very reliable, fun and comfortable to drive. I also average around 32mpg which I couldn't be happier with. I recently took my car in for a tire rotation and oil change and was very happy with the service. I just handed them my keys, told them what I wanted done and my car was ready to go In no time at all. The staff is also super helpful and friendly. I'm very impressed with the overall service I've received from Asheville Ford and Lincoln.

Van

Dec 3, 2015

The staff at Asheville Ford were professional and friendly. They went out of their way to accommodate our needs and find the vehicle we wanted. It was extremely helpful to have a play room for our children. It made a huge difference during our visit to the showroom knowing that the kids were happy and entertained while we met with the sales staff. Sean was a great salesman and I would recommend him to anyone. The sales manager was awesome and easy to work with. Overall a great experience.

Bernard F

Dec 2, 2015

Your sales rep, Sharla, was great. She was very pleasant to work with and very knowledgeable about the products. The rest of the staff we encountered were very attentive and congenial. The only reservation we have about the experience was that we were at the dealership for about 3 hours before we could get out of the door. The wait appeared to be due to the finance side getting all of the paperwork together for us to sign. I do not remember ever being in a dealership that long to complete a deal.

Dennis Bishop

Dec 2, 2015

Service Dept employees were very nice and fixed my problem.

John Littleton

Dec 2, 2015

Always the best experience with these guys... they treat you like family!

Cynthia Fore

Dec 1, 2015

Dropped my 2014 Ford Escape off for oil change. Picked up 4 hours later. The only thing was vehicle had not been run thru the car wash like it usually has been.

Katie Fox

Nov 30, 2015

Very professional time and courteous very knowledgeable and for me of every detail of my vehicle

Ralph G

Nov 30, 2015

Too easy. Had a speaker go out, it was replaced in minutes. No questions.

Todd Wyndham

Nov 30, 2015

Not much of a wait time and service was fast. xxxxxxxxxxxxxxxx

Terance Campbell

Nov 27, 2015

We had had new ties put on about a month a go and one of the lights came on to warn of a low tire. They got us in, aired the tires up and checked them for leaks and got us on our way quickly.

Amberleigh Kirton

Nov 23, 2015

Went to the dealership I had an amazing experience at when I purchased my 2016 Fusion, and had my first oil change. Wonderful service yet again! Staff made me feel valued and appreciated with quick attention and courtesy, waiting room was pleasant and a shuttle was offered for shopping while I waited! No need to leave, I was in and out in under an hour! I'll always drive the hour and return to Asheville Ford for all of my Fusion's needs! Bravo!

Chadwick Chambers

Nov 23, 2015

Service at the Quick Lane was excellent as usual. Only one person at Asheville Ford was not friendly and courteous, and he was a sales associate from the front of the sales floor in glass enclosure. Hasn't been at the dealership long, maybe a couple of months. Just not a people person I guess but that's not good when he has to deal with the public on a day to day basis.

Dan Damerville

Nov 23, 2015

My 2013 Escape developed a bad transmission -- shuttering in Drive when stopped, strange surging when accelerating. Your mechanics fixed it up just fine! Thanks!

David Eggen

Nov 23, 2015

Best service and super nice people, at Asheville Ford. ?

Julia S Winchester Dba Registered Sleepers Inc

Nov 23, 2015

It was a easy experience Our salesman was very knowledge of the car I was looking at and willing to help out

Kelly Cooper

Nov 23, 2015

The staff is always helpful and friendly when I come into the shop.

Peter Hura

Nov 23, 2015

we purchased/leased by utilizing the Z-plan so the pricing was pretty straight forward. the sales representative was great. He was very knowledgeable of the vehicles, the sales manager worked with us on trade in to get us into a monthly lease price we could afford, and we are impressed with the explorer's looks, performance, and technology.

Sharon Gordon

Nov 23, 2015

The experience was pleasant as always...only issue is that I told them I was going on a long trip at the end of the week, said they would check everything, next day tire pressure light came on, took it to nearest auto shop, all four tires were under requirements...you rotated the tires, but did not check pressure...a little concerning.

Kimberlyn Carver

Nov 1, 2015

I had a recall and the guys were very efficient in getting the recall taken care of!

Pat Capone

Oct 29, 2015

Excellent as usual! Great personalized customer service.

Monica Miller

Oct 28, 2015

The staff was very friendly, helpful, and informative.

Nancy Pew

Oct 28, 2015

The staff was the tipping point. I wasn't quite ready to turn my lease in but I was so impressed by Sharla McCormick I traded the next day. What a salesperson! This was my second C-Max Energi and I love it ...stylish, comfortable ride, roomy and lots of features....I love seeing how I can re-energize when breaking. Unless I'm going on the expressway or out of town....I can go weeks without buying gas.

Shirley Barrett

Oct 28, 2015

Was a recall issue that I was still waiting to be notified on, for my 2013 Ford Fiesta. Which became a critical issue when my rear passenger door flew open while I was driving, and then would not relatch. Thank God no one was in the back seat human or animal, and I was on the back road and not the freeway doing 65.Asheville Ford listen to my issue and asked no questions, just took care of me. Replaced all 4 door latches and made me feel safe again. Also arranged for a rental car for me while the repair was being made. Being in Customer Service myself, I always expect as good as I give, and I sure received it this time!

David Cunningham

Oct 26, 2015

easy in and out for service. hey do very good work and keep me informed of recalls.

Gary Robinson

Oct 26, 2015

Very friendly and helpful desk representative. Good service in reasonable timeframe. Will consider again for future service.

Keith Hunter

Oct 26, 2015

Timely service. I felt like the employees genuinely wanted to make me happy.

Jeffrey Dean

Oct 25, 2015

Great service, and most of all, courteous staff.Would recommend this service department and the dealership as well to anyone!

Ricky Phillips

Oct 25, 2015

Just came in for an inspection this time but always great service. Thanks!

Cindy Meffert

Oct 23, 2015

The only complaint is that I drive a Lincoln town car and they are supposed to wash the outside and clean inside they just did outsideThe other part of the service was great

Susan Clark

Oct 22, 2015

This was the best, quickest, most simple experience I have had buying a new car.

Cecil Warren Shelton

Oct 21, 2015

I HAVE MY CAR'S OIL CHANGED AND TIRES ROTARED AND AIR CHECK IN THEM.

Max Henkell

Oct 21, 2015

As always it was done right & done fast. They have always done my maintenance and repairs.

Michele Cote

Oct 21, 2015

I have a MKC and love it. Needed first oil change and loved that I could go on Sunday when not so busy. The men were very cheerful and helpful. I also had tires rotated and a couple of scratches. One from friendly neighbors dog and one I thing from grocery cart. The gentleman apologized for not being able to get the cart one out but said the detail men footing week could do better job. When I left I looked at them. Dog scratch was gone and if I didn't know where the other was, I would not have seen it. Was very happy. Nice guys to.

Dianne Haynes

Oct 20, 2015

Your staff was all very kind and helpful. My car was left on October 9 th and was picked a week later on October 16 th. my backup camera was failing to operate some of the time, became more frequent the week that I took it to Asheville Ford. After picking it up I was told they had a hard time getting it to malfunction. So updated the software. That same day I had the camera malfunction with a totally black and then a statement that said, "camera is unavailable contact your dealership". I did and was told to see how it was through the week end.hardly drove it but happened twice on Saturday. Once on Sunday. Today I had an appointment to have a dent removed so won't have it back until Wednesday. I understand the more bells and whistles the more problems. One of the main reasons I bought the Lincoln after having a Cadillac SRX. I never had a problem with it and will probably go back to it. The only reason I looked at the Lincoln was the exspense on tire and have different sizes on the front than on the back. Thank you.

Dougles Anderson

Oct 17, 2015

Went in for an oil change and headlight fix. They also discovered a brake issue and some filter items. Got it all done in about 3 hours. Everyone was very courteous and helpful. Just moved to town and I think they have just made me an ongoing customer. Thanks

Marc Wilson

Oct 16, 2015

They guys in the shop are friendly and make you feel at home.

Kenneth Donnellon

Oct 14, 2015

Your staff member, Liz Garcia, who I had not previously met, was most helpful.

Michael Ostrica

Oct 13, 2015

Bought a Lincoln mkx that we absolutely love!! Greg was amazing and still is amazing. He has made us feel like we are definitely part of the FORD family;). I don't think we will ever buy a car from another dealership. Excellent customer service that seems to be never ending!! Thank you for a wonderful car buying experience!!

Julius Buckner

Oct 12, 2015

Jacob was my sales person and did an excellent job in explaining all I needed to make an informed decision on purchasing my new Ford Truck. Josh was also very helpful in making the buying process seamless. Thanks for all their help.

David Eggen

Oct 10, 2015

The best place for buying or servicing a car. Everyone is so friendly and helpful. ?

Abby

Oct 8, 2015

Wonderful experience! I love my new 2015 Fusion!! Thank you all for working hard on my behalf.

James Hall

Oct 6, 2015

I bought a 2014 Ford Explorer, the service was great and one of the best salesman that I have ever dealt with.

keithchandler13

Oct 6, 2015

Horrible Managers are rude. Ryan McDaniel hung up the phone while I was expressing my frustration about there website. If you want to get scammed buy from them. The catch to the online price is you have to read the discourse. But wait it does not say that on the website. You have to scroll all the way down to the bottom in the tiny tiny print. Stay away from these crooks!

Ricky Sharpe

Sep 24, 2015

Chris and Greg were excellent to work with. This is the second vehicle I have purchased from Asheville Ford in the last 3 months. My wife selected the Fusion after driving the Toyota Camry, Honda Accord, and Ford Taurus. She is very happy with the Fusion.

Tony Prat

Sep 23, 2015

We were so sure since the beginning that a Ford was the car in our mind. The salesperson (Ms. Megan Goff) was fantastic, she is a true professional. We are very happy we bought our Ford Escape. Thanks Megan and the Ford dealer.

Deborah Langford

Sep 21, 2015

Rich Kowalski did a great job and deserves his bonus for this sale. He took us on several test drives and helped us find the exact truck with the exact options for us. He has followed through with all things promised, and was always professional. Also, his supervisor (Joshua Pisano) was very helpful in several areas and made our buying experience a very positive one. We will always recommend the Asheville Ford dealership and Rich Kowalski as the salesman.

Morris Hatalsky

Sep 21, 2015

Very friendly informed staff. Enjoyed working with the staff to complete the transactions

Faye Flynn

Sep 20, 2015

Everyone was very helpful. I brought my Ford Escape in on a recall and was greeted at once and service was completed in a timely manner. Very satisfied.

David Schulman

Sep 19, 2015

pleasant, efficient, reasonable, friendly, corteous

Terri Ingerick

Sep 18, 2015

The service department and quick lube are both superb! Wouldn't go anywhere else!

Nancy Bayless

Sep 16, 2015

Lincoln was purchased. Bill Jenkins took us as a customer even though he had an appointment in less than an hour. On our second trip back to the dealer, he made the sale.

C B Turner

Sep 15, 2015

I was in Durham, NC at the Duke medical facility. When we went to the parking garage to start the car it wouldn't. Lincoln road service gave us a "hot shot" & we were soon on our way. Then we stopped at Clemmons,NC for lunch & when we came out, again the car would not start. Lincoln road side came again. I called Asheville Lincoln & told them our saga. Arrived about 4:30 they installed a new battery, car only 15 months old, washed it good & we were on our way home to Maggie Valley. Lots of problems but good service for my MKS. Thanks to all!C B Turner

Ken

Sep 15, 2015

The oil change on my Ford Escape was completed in a timely manner. The staff was very courteous.

Rob Wess

Sep 15, 2015

My new Fiesta St is great... and the Asheville Ford staff is awesome!

Stephen Olin

Sep 15, 2015

Service at the quick stop was very professional and a good experience as usual. Your service dept backing up the sales force and Ford's great vehicles are the reason we give you all our family vehicle business.

Gerald Mccormack

Sep 13, 2015

I am pleased with the service staff at Asheville Ford, the manager Trent is very helpful with any of our service problems on our 2012 Focus.

Jeffery Edwards

Sep 10, 2015

2015 Ford F150 Very professional and helpful staff from salesmen all the way to the managers would recommend any friend or family to your dealership.

Matt Corrion

Sep 10, 2015

Great service, was quick and I was able to get back on the road in no time!

Abdul Kalam

Sep 9, 2015

I'm was satisfied with ford's prompt service and the way it was handled.

Richard Keithley

Sep 9, 2015

Good. New MKZ was cleaned, filled with gas, and good explanation of controls.Very complicated and a lot to comprehend in just a few minutes. Promises of help when needed a plus and I will likely need addional help because owner's manual is not clear in many instances.

Steven Coleman

Sep 9, 2015

Staff always friendly. Preston was helpful and informative.

Bonnie Mcpherson

Sep 8, 2015

I went to Asheville for my niece's graduation. I was looking to buy a Ford Escape prior. I found one in Asheville online. We were on our way home to Chattanooga and stopped in. I told the sales man ( I apologize I can not at this time remember his name) the exact escape I want to look at. He let me take it for a test drive and my husband told them to take my focus and get it appraised during the test drive. We bought our escape in one hour. Walked in and out. That was the best experience buying a vehicle ever! I have bought four fords in the past four years. We also have a ford truck antique. We love ford and loved our experience here!

Mary Wald

Sep 8, 2015

The staff was really helpful. David helped me with information to get the car I wanted with the best price and the payments I with which I was comfortable.

Thomas Wood

Sep 8, 2015

All went well and the staff was very friendly. The only thing is at the dealership in Miami they had free coffee but not here.

Carol Walter

Sep 7, 2015

I called the dealership and was given Bryan's name who was very helpful to me over the phone and waited for me to get there after work, he turned me over to Chris who took the time to help me understand the car and make the deal in a way that worked well for me....thank you so much.....

Shawn Swayzee

Sep 7, 2015

Always great service at Asheville Ford! I'm glad I purchased my vehicle there, would highly recommend to anyone.

Diane Condon

Sep 6, 2015

I am very happy with my C Max. The service agreement is wonderful a small problem took a while to fix (part not available) but I was loaned a very luxurious car until it came in. No hassle everything was made as easy as possible. Great Service!

Holly Mcgee

Sep 6, 2015

Friendly, courteous fair service. I love my new Ford Focus! Great gas mileage!

Misty Dotts

Sep 6, 2015

I bought a new Ford Edge and I love it! Bill Jenkins was great to work with!

Robert Zeoli

Sep 6, 2015

Service was great as usual. Great dealership.ZWe will continue going to Asheville Ford for service and new car purchase.

Sherry Dotson

Sep 6, 2015

Very pleased with all the help we received ! Bought the Ford Escape love the automobile .

William Kalarovich

Sep 6, 2015

This visit was, once again, to repair the driver's side mirror on my Ford F-150. I misjudged my clearance backing out of the garage and caught the mirror on the garage door frame. The folks at Ford ordered the part, which arrived overnight. They repaired the mirror the next morning. My wait time was about 1 hour. I am a happy customer!

Susan Pike

Sep 5, 2015

John Hamrick provides excellent service anytime I bring my car in.

Ted Fuhrer

Sep 5, 2015

I have purchased two new Mustang Shelby GT-500's from Asheville Ford. Brian Newman, who was a member of the Sales Team at that time, provided expert knowledge and valuable assistance during the purchase process for both vehicles. Of the sixteen new vehicles I've purchased over the past 44 years, Brian provided by far the most positive purchasing experience. Brian also initiated numerous follow-up communications after vehicle delivery to assure that I was completely satisfied with the vehicles.My experience with the Quick Lane staff for routine maintenance has also been very positive. They are knowledgeable and pleasant to interact with. Turnaround time for oil changes has been less than forty-five minutes.A shout out also goes to Brandee Ponder. She always offers a cheerful "hello" when answering the phone and makes one feel welcome at the reception desk.My customer experience at Asheville Ford has always exceeded my expectations. I've also been extremely satisfied with the eight Ford vehicles I've owned.

John Zackary

Sep 4, 2015

I have a 2005 Ford Escape Hybrid. I had it in for a recall on the coolant pump. It just so happen that they had one in stock in the Parts Dept. Had they not, it could have been several days before it would have been repaired. However it was repaired and picked up the next day. They were prompt in getting it repaired. I am concerned that they don't have or offer a rental car for a repair that could take more than several days.

Stephen Earwood

Sep 4, 2015

Good service, friendly and easy even though shop was very busy.

Barbara Katell

Sep 3, 2015

I bought a Ford F 150. I absolutely love it! Everyone at the dealership has been great to work with! In fact I sent some friends 2 weeks ago and they bought one as well. I had been having an issue with the tire pressure light coming on and Jacob resolved my issue quickly! I will be buying my next truck at Asheville Ford!

Cecil Shelton

Sep 3, 2015

I receive a letter in the mail from ford, they wanted to put a updated program 15b22 in my 2012 ford focus. I went online the night before to place the appointment. I took my 2012 focus to the dealership at 11:30 a.m. They took my car in and in with 1 hour, they were finished with it. The staff was friendly and they were on their toes to get the customer's cars back to them.

David Eggen

Sep 3, 2015

It is always a pleasure to have my car serviced at Asheville Ford. Everyone is always so friendly and the service work is awesome, thanks so much for a job well done. ?

Maureen Simpson

Sep 3, 2015

ALL WAS GREAT, THEY SERVICE ALL OUR VEHICLES.WE WOULDN'T GO ANYWHERE ELSE TO PURCHASE OR SERVICE.

Oliver Honeycutt

Sep 3, 2015

The service at Asheville Ford was outstanding. All personnel was great . will recommend to anyone. THANKS!!!!!!!!!!!!!!!!!!!!!!!

ryan buchanan

Sep 3, 2015

staff was great purchased a honda pilot love it thanks for the great service

Wellington Lee

Sep 3, 2015

We purchased a Ford Escape. Service is excellent. Staff are very friendly. Just do not ask for coffee in service area. They could not be bothered to go across driveway to get more,and they were not busy at the time.

Anthony Palazzo

Sep 2, 2015

I purchased a 2016 Ford Explorer, the staff was great.only problem we found a chip on the passenger door, I was told that Ford would be contacted and the problem would be fixed, at this time I have not heard anything back.

Esteban Rosa

Sep 2, 2015

2014 Ford Fusion Hybrid, great car and MPG is accurate.

Joseph Grace

Sep 2, 2015

Great bunch of guys at the service dept. Worked hard to fix the issue. I will be back!

Joseph Kasben

Sep 2, 2015

All was fine.. it was a recall item and you did the job in a short time.. .and I was able to plug my hybrid in while it was waiting..appreciate that.. it helped pay for the way to get out there to get the recall job done.all personnel friendly. Ride to work was quite a short wait.. appreciate that also. peace. jtk

Kelly Shaylene Boone Adams

Sep 2, 2015

Service was excellent. The only thing I am unclear on is whether I am supposed to call about the part that was ordered for my transmission or if they are going to call me about the appointment to install it. The people that that work there are terrific.

Margaret Harr

Sep 2, 2015

I sat for sometime on the day I was to have a new door lock installed only to find the wrong lock had been ordered. Other than that the gentleman in charge of dealing with me has always been helpful.

Sidney Jackson

Sep 2, 2015

We were taken care of quickly. My Expedition was in for an oil change, tires were rotated etc. The staff was courteous and helpful. Thank you Sid

Stephen Ryan

Sep 2, 2015

Great salesman. You have the car I needed. I was not too excited about the hard sell on the extended warranty plans with the finance person.

Steven Mcdonald

Sep 2, 2015

Mustang. Great group! Some of the best I have dealt with!

Walter Trill

Sep 2, 2015

I have been going to Asheville Ford with both of my vehicles for over seven years, and I can honestly say that my experience has always been good. The service staff has always been courteous and helpful. The work is always satisfactory. Everything positive, nothing negative. Keep up the good work.

Lori

Jun 26, 2015

I really can't say enough good things about the people at this dealership. My parents, who are in their 70's, were traveling on vacation when a warning light came on in their Lincoln. My Dad called roadside assistance and was provided the address to this dealerships. The dealership was notified my parents were on their way. When they arrived at the dealership Sharla was waiting for them with a car to drive. The people at the dealership also helped them move their luggage into the car, showed them how to run the car, helped them find a hotel, loaded the hotel info and the dealership info into the gps. The next morning my Dad received a call from the dealership letting him know that their car was fixed and ready to go. Not only was it ready to go, they had washed it, cleaned it and there was no charge.

Thomas Weaver

Jun 11, 2015

The staff was very helpful and friendly. When we go to buy another vehicle we will go there. They were willing to work with us on price. The restrooms need a changing table.

James Arnold

Jun 8, 2015

Everyone was helpful and the work done on my car was first rate

Zan Miller

Jun 6, 2015

This is my third vehicle I have purchased from Asheville Ford. You can certainly buy a Frod from any Ford Dealer, but, you will be hard pressed to find the professional, friendly and honest salesmanship from this dealership team. From the moment you drive on, you are genuinely welcomed. the sell is not hard pressed the and the sales team thru the fiance team make the purchase as seamless as possible.Let's not forget the service department. They are four star in every way, from remember me by name thru their level of friendly professionalism.Josh Pisano and Greg Melikian have been a sincere pleasure to do business with. All this being said, I will return to Asheville Ford for all of my future vehicle purchases.

Greg L.

Jun 5, 2015

After buying a used diesel dump truck for my small landscape company I knew I would need to maintain it because of its age. What I did not know is the problems would start so soon. Asheville Ford helped get my truck diagnosed, fixed the problems and got my truck back to work very quickly. The staff is very friendly and worked with me every step of the way. When my truck acts up again I at least have the confidence knowing there is a good team ready to get me back on the road

Mitchell Walker

Jun 5, 2015

As always your Quick Lane service people did an outstanding job. Johnathan was extremely helpful.

Michael Mcpherson

Jun 3, 2015

Chris Mease worked with me and helped me get a loan for the new Fiesta I needed and wanted for a ride to work car. He was very nice and helpful.

David Coleman

Jun 1, 2015

Chris Mease has been our salesperson for some time, and we appreciate his product knowledge and courtesies. Josh in Finance is a true professional as is Chris, and Josh was great in explaining everything to us. That's why we continue to do business with Asheville Ford / Lincoln -- professionals handling large transactions and very personal to make the time pleasant.

David Wallace

Jun 1, 2015

Chris Mease went above and beyond. He even picked us up at the airport.

Ginger and Robert Arnold

Jun 1, 2015

We purchased a new 2015 Ford Fusion Titanium from Ashville Ford Lincoln and couldn't be more pleased with the process. We have purchased quite a few cars in our 42 years of marriage, but I can't remember any experience being more enjoyable with less pressure from a sales person. Our sales person was Spencer and he made the entire experience more like a friendly get together than a car buying experience. I would also like to mention Megan Goff, who was my initial contact with Ashville Ford. Megan was very friendly and very helpful in setting up our initial visit. I will definitely put Ashville Ford Lincoln at the top of the list for any of my future auto purchases and will recommend them to my friends and family.

Jessica Bell

Jun 1, 2015

I purchased new tires and had my inspection done at the Quick Lane. If it was not for the 5 star customer service that Jonathon provides, I would likely find a service place less expensive and closer to my home. Jonathon LISTENS closely, speaks in a calm manner and is very kind in his manner. He makes me feel very comfortable in a situation (having a car serviced or repaired) where most people do not feel comfortable. My mom also will take her car only to this dealership because of Jonathon. If he goes, we go! I hope he receives monetary compensation for the incredible work he does!Thank you,Avery Bell

Peter Kawa

May 31, 2015

It is a always a pleasure bringing in my 2012 Ford Fusion to Asheville Ford for service. The entire staff is so helpful, accommodating, and highly competent.

Mary Ann Snedeker

May 30, 2015

Checking AC after a trip where it stopped working. The staff didn't find a problem, but were helpful

William Kalarovich

May 29, 2015

I damaged the driver's side mirror backing out of the garage. I drove the truck to Ford on a Friday afternoon. Preston Brigman examined the mirror and estimated the repair. Ford had the exact mirror in stock and held it for me. I was there at 7:30 Monday morning. The job was completed, and I was on my way by 9:30. The estimate was on the mark, and the job was performed efficiently.

C B Turner

May 28, 2015

Bill Simpson is a real asset to your company. When I brought my car in I was upset because I had a problem I didn't think I should have, plus the way I was treated at a Lincoln dealership in Delray, FL.I left later that day proud that I have been a Lincoln owner for about 25 years. Thanks Bill.C B Turner

Kenneth Hadeen

May 28, 2015

I have a 2013 Ford Explorer with 27K miles. Had the oil and filter changed and the tires rotated. Had a good review of all systems from a professional employee.

William Webb

May 28, 2015

Very quick with both diagnosis & repair of the problem. Super Job!!

Aaron Green

May 27, 2015

I bought a 2015 Ford F150 could not be happier with the service and staff I received. Everybody was perfect and made it a team effort to put me back in a Ford very pleased.

Michael Stevens

May 27, 2015

Great sales guy chris Mease! Easy financing as well. Overall great deal ship to do business with. Very happy customer!!!

Dustin Hughes

May 26, 2015

Great people good service and they actually gave me a chance to kinda start over with my credit and put us in a new car. I really appreciate everything these people did. Thank you Asheville Ford.

Valued Customer Southern Concrete Materials

May 26, 2015

Service was timely, professionally done and economical, that's all you can ask for.

Jeff Sikes

May 25, 2015

I love doing business with Asheville Ford. The people are so courteous and professional...... Definitely not you typical Car Dealership !

Pamela Shuler

May 25, 2015

Service fast and friendly. .people very nice and dealership very clean and comfortable. .

Barbara Robinson

May 22, 2015

Lincoln MKZ. The service has been extremely good. The staff has always been very friendly and very helpful.

Jerry Halstead

May 22, 2015

I was thoroughly pleased with my experience in purchasing my new truck and now that I've had the first service visit I'm equally pleased with the service department. My check up and oil change was handled quickly and a friendly manner and I appreciated the free car wash that I had not been expected.and finally, to top it off, I was pleased that the price was reasonable.

Terance Campbell

May 22, 2015

We have been going to Asheville Ford since we moved here in 2012 and the always get us in and out quickly. They always check everything out and advise us when they find things that need attention so we can make wise decisions on the care of our car.

Deborah Humphries

May 21, 2015

Asheville Ford along with Lincoln, were very helpful with getting down to the problem that I was experiencing with my car. It too a while, but they all hung in there and got the problem solved. I really do appreciate what the Lincoln company and Asheville Ford done to get my car fixed and now I'm finally able to enjoy driving my car.

Alan & Crystal Rhodes

May 20, 2015

The one guy that is always there is so helpful I wish I could remember his name but he is friendly informative and helpful and makes me feel at home. I do know he went to North Buncombe and has been there for awhile. Being in Sales and dealing with clients it means a lot to me to be treated the way I treat others. Great place to purchase a Car

Kenneth Putnam

May 19, 2015

Good and friendly service. Highly professional work. I appreciated the free car wash!

Ann Williams

May 18, 2015

Asheville Ford is the only place that my family and I go for any type of vehicle maintenance or repairs.

Cindy Whitson

May 18, 2015

Service is excellent at Asheville Ford but my car still has the same issue. The clutch was replaced less than a year ago and it stopped the suttering for a short time. Then had it back a few weeks ago with same issue and it still sutters. Really not happy with my focus at all. But the guys and service dept are amazing. Thank you. Cindy Whitson

Cleveland Provost

May 18, 2015

The people were friendly in sales and service. They found out the problem with my car and ordered part. The only thing was I had to call to see if part was in, they did not call me when part came in.

Eddie Dalton

May 18, 2015

Excellent service. Excellent salesperson in Jeremi Comoli. Very knowledgeable and helpful.

Joseph Walc

May 18, 2015

Brought the Ford Taurus in for a final checkup prior to trade-in. The mechanic performed a multi-point inspection and it passed without any problems. Matthew Asheville Ford's Service Advisor took care of the entire matter.

Linda Demos

May 18, 2015

I have always found the staff to be very polite. On my last visit I used your shuttle service and was able to run errands while my car was serviced. The driver was helpful and very nice.

miss my 7.3

May 18, 2015

Quick diagnosis, good communication, quick repairs and fair pricing.

Patricia Coates

May 18, 2015

Everyone is always friendly and helpful. I am always given an estimated wait time and it is within minutes of actual. The staff go above and beyond and I truly appreciate the service.

Robert Stewart

May 18, 2015

Great, everyone was very nice and helpful. Did not have a long wait

Roy Soesbee

May 18, 2015

Four days after having the PTU shaft seal replaced, A large plume of smoke started to come from beneath the car. Returning to the dealership I was told that the seal had 'failed'. It was replaced promptly and I have not seen any more stains in the driveway. I have, however detected the smell of burning oil while stopping in traffic. I am hoping that's just residual fluid burning away.

Charles Giezentanner

May 14, 2015

GREAT SERVICE, VERY HELPFUL STAFF, I appreciate the ride to my office.

Chris & Emily C.

May 14, 2015

We purchased a 2015 C-Max Hybrid SEL from Bill Jenkins at Asheville Ford, and I have to say it was hands down the best car-buying experience we've ever had. Bill and everyone else at Asheville Ford were great to work with and I'd highly recommend them.

Grant Sellers

May 14, 2015

Everything was great, I was listened to and got what I wanted without being pushed into something they had in stock.

Heather

May 14, 2015

They were very nice. Got everything taken care of quickly.

Marilyn Malone

May 14, 2015

The staff was very nice and friendly. Every thing was good time and all.

Phillip Gaddy

May 14, 2015

The staff was helpful. I was able to get the work needed in timely manner and that was what I was looking for. No complaints.

Sidney Finkel

May 14, 2015

This was a recall fix. The appointment was on time, the work was done quickly, the individual that checked me in was professional, courteous and considerate and even washed the car before he gave it back to me.

Todd Wyndham

May 14, 2015

I like the fact that you now have Sunday hours for your service shop.

Tonya

May 14, 2015

Always right EVERY time. Asheville Ford rocks!!!!!!!!!!!

William Vogel

May 14, 2015

Staff was very friendly and helpful. Faculty was clean

Connie Leake

Apr 15, 2015

I have purchased a Ford Escape and a Ford Fiesta from this dealership and have been pleased with the service and the staff. The finance department was especially helpful to me as I have had some financial difficulty due to recent divorce, but was able to get the car I needed.

Esteban Rosa

Apr 8, 2015

It was great, the only complaint is that I was told that my car had navigation but it did not.

Kimberly Wilson

Apr 1, 2015

Dealership did a great job in troubleshooting and fixing issue with my car.

Stacie Lunsford

Mar 25, 2015

I brought my 2014 focus hb into the fastlane for my first maintence on March 13. I had my oil changed and tires rotated. After leaving the fastlane I heard a raddling sound in the front of my car where the tires are located. I brought the car back on March 14 and told the men what I was hearing and if they could figure out was wrong; because I did not hear that sound since the tires had been rotated. After a time of waiting the tech brought in my tire and wheel into the waiting area and had showed me what the problem was. The wheel had been bent, it looked like with a crow bar, and someone had marked the area with a permanent marker. After getting the tire back on the car I drove across the street directly to the Service department and talked to someone about the problem. The Servivce department had took my car into the shop and seen the problem. A service tech had approached me and stated that he had ordered a new wheel for me and that it would be in the next week and I would receive a call. I have yet to receive a call that my wheel is in and today is March 25. It has been over 10 days now. Over all everyone was friendly. Just disappointed that this situation has happened. And would just like an update on where the wheel is for my car and when they can fix it.

David Ormsby

Mar 20, 2015

Salesman was friendly, helpful and did his best to meet my needs to purchase my 2015 Ford Focus.

Cleveland Provost

Mar 19, 2015

Matthew the service advisor was very helpful and my car was finished when promised. Everyone was very helpful and the problems with my car were almost fixed. They have to order a part.

Jonathon Smith

Mar 18, 2015

I never have any issues nothing but great service.

Joseph Walc

Mar 18, 2015

Asheville Ford Lincoln has an outstanding service department. The service was to replace both front links on my 2013 Ford Taurus. The staff was professional and the work was completed with little waiting time.

Michael Mohney

Mar 18, 2015

Great service, when we had a mix up with phone numbers, Quick Line went out of their way to make it right. Was going to buy a Toyota when the Escape gives up the ghost, but will probably buy another Escape just based on service. Very Happy.

Douglass Eldridge

Mar 17, 2015

The service was great, Bill was very knowledgeable going the extra mile to answer my questions.

Mary Ann Snedeker

Mar 17, 2015

The staff was friendly and courteous the recall work took less than an hour

Mery Krause

Mar 16, 2015

All went very well. Staff was friendly and helpful. Service was great. Our only complaint was that there was no coffee in the waiting room for people having their car serviced across the street from the main sales building. That lounge is wonderful with coffee and water available at all times.

Stephen Olin

Mar 13, 2015

Quick Stop a place I can trust and count on for caring and excellent service, just like Dallas and the dealership team.

Craig Dechant

Mar 12, 2015

Staff was great. Always treat me very well. Dallas Hicks makes me feel special when ever u have a question and guides to the right dept. And even introduces me to whoever will be taking care of me.

Rhonda Cantrell

Mar 11, 2015

Service was great! Go here for oil changes all the time.

Alton Reeves

Mar 10, 2015

Ford C-Max Energi.The service and staff were excellent. We were provided information and pricing, but never felt pressured. It was a very pleasant car-buying experience.We feel like we ended up with a great car at a great price.

Jose Herrera

Mar 10, 2015

Went pretty good, only that had to wait quite a while, but then it was a Saturday & I realize that you were short-handed. But definitely will return. Thank You.

Michael Helms

Mar 10, 2015

Asheville Ford was a pleasure to deal with. We came from 2 1/2 hours away and everything was ready and we were out the door in minimal time. We left a document at home but it was not a problem and they let us send it to them the next day.

Tony Palazzo

Mar 9, 2015

2013 Flexservice staff was great...................................................................................................................................................

Meridee Mucciarone

Mar 5, 2015

Great service. And thanks so much for the car wash. It's been a rough winter.

Robert Davis

Mar 4, 2015

RED Ford Fusion with Moon Roof and AWD!! Sharla McCormick was FAB in helping us with our car purchase. It's FUN to drive ~ still a bit intimidated with all the electronics, but Sharla's "Car School" was very helpful.

William Kalarovich

Mar 4, 2015

Ricky Harwood was very helpful in ordering the running boards I wanted for my F-150. When they arrived the next day, he told me exactly when to be there to have them installed. Total time: less than 45 minutes. Great job on the part of the mechanics as well as Mr. Harwood. Ford is my first choice, and has been for over 30 years. Keep up the good work.

Glenda Montgomery

Mar 3, 2015

My older Ford Explorer died on a Saturday. I met Christine Bentley at church. She was talking with someone and told them she worked at Asheville Ford. They knew of my situation and called me over to meet Christine. Christine gave me her card and told me that if there was anyway that she could help me find a car she would be glad to do so. I call Christine the next day. Christine Bentley was truly their to meet the customer's needs. She did everything she could to accomodate me. I was thinking that I would get the car on Monday and actually was able to get the car on Saturday which saved me 2 days of rental fees on a car I was having to rent. She was ready when I got to the dealership to help me through the process of purchasing my car. I have already found a problem with the ambient lighting in the Explorer and Christine was very accomodating in scheduling me an appointment. She was very helpful in showing me the different features on the car. I enjoyed my experience with Asheville Ford and it was because of Christine. I appreciated the fact that she was not pushy and I didn't have to shake hands with her manager and then this other manager and so on and so on. I didn't have to deal with the typical "Pushy" sales person. If that had been the case, I would not have bought the car. It was a very comfortable experience.

Joseph Grace

Mar 3, 2015

Have always been treated well at Asheville Ford. The guys take care of my cars with respect and courtesy and always welcome me with a friendly hello whenever I come in for service. When I sit there waiting on my car, I see the same respect and courtesy given to the other customers. If they keep this up, they should always get high scores. Take care of the employees first (this is for you upper management), treat THEM with respect and courtesy and find the time to say, "job well done" and in turn, they will take that positive attitude and pay it forward to the customers, which in turn, brings high scores for reviews. Such a simple task is it not?

Kelly Shields

Mar 3, 2015

I leased (first time) a 2014 F150. The service was spot on by all the staff....helpful not pushy. I will return and recommend to others.

Allen Raines

Mar 2, 2015

I have found the Quick Lane is just that. I always receive prompt and professional attention.

Doug Sharp

Mar 2, 2015

staff was as good as always. They brought up items that they said the car needed. I decided what was important and what was done. They did a good job and did not pester me about it.

Louise Melton

Mar 2, 2015

Always very helpful. Service good. Transport Van driver nice.

Tony Prat

Mar 2, 2015

Great customer service! Staff was courteous and professional. Would recommend to family and friends.

Daniel Kaufmann

Feb 26, 2015

great servicegreat servicegreat servicegreat service

Kathy Robinson

Feb 26, 2015

I was very pleased with the help and the way Ron and Bill helped me get into my Escape. They were pleasant and very kind. Ron was an out going person he joked around with me and my husband. It was a great place to buy my car. The next car I buy will be from Asheville Ford. I have been to two other Ford Dealers and I would never go to one of the dealers again, the other one was not as bad. Thank you for hiring some of the best people I have ever dealt with. They treated me with respect and kindness, not like a walking wallet. Thanks again for hiring a great staff.

Michael Clevenger

Feb 26, 2015

Outstanding service as usual. Asheville Ford always projects a pleasant and positive attitude.

James Sleeva

Feb 25, 2015

Team was very efficient...I was in and out quickly. Only suggestion would be improve the coffee station.

Mark Cobb

Feb 25, 2015

They are helpful, pleasant and very competent whenever I bring my. Car for service.

Michelle Tipton

Feb 24, 2015

Oil change and tire rotation in and out quick great service.

Joan Kaiser

Feb 22, 2015

I had a great experience. Having some business to conduct, I was able to hook up to the internet, and speak on the phone in a private and convenient manner. Thank you

Michael Clevenger

Feb 19, 2015

Everything was GREAT! The employees of the dealership are excellent in customer service, very kind and knowledgeable. I will most certainly be back for my next service!

Carol Holt

Feb 18, 2015

Every time I go to Asheville Ford, I am so impressed by the superb staff. Other dealerships would do well to have staff like Asheville Ford.

John Slater

Feb 18, 2015

Everyone was very nice, the service was done in a most timely manner, the facility was clean ...Thank you!

Melanie Wilson

Feb 18, 2015

Great as usual!!! Impeccable service as I have become accustomed to when I visit this dealership.

Kenneth Donnellon

Feb 16, 2015

My experience with Asheville Ford's Quick Lane service continues to be excellent for the eighth year in a row.

Susan Pike

Feb 16, 2015

Service and staff at the quick lane was very good.

Rowland Herald

Feb 13, 2015

Service writer was extremely polite and accommodating. My service trip was prompted by a recall to reprogram some software so I don't really know if there's anything I should notice differently. I was in and out in under an hour so overall it was a good experience.

Brad Gregg

Feb 12, 2015

My sales guy Ronnie was great. He was very knowledgeable about all aspects from the truck I bought to the buying process. It was a good buying experience and I would recommend the dealership to anyone. Thanks!

Jonathan White

Feb 12, 2015

Great friendly staff. Quick service. Would be nice if you had a few workstations in the waiting room as I sat with three other people on laptops all trying to get some work done - but that's certainly not a major issue. thanks

Richard Hildebrand

Feb 12, 2015

Had a leak from the drain from the sun roof. Apparently something had become disconnected. The fixed it. Hopefully it won't leak again.Everybody was helpful, got a shuttle ride to work and back!Thanks

Shirley White

Feb 12, 2015

Lincoln MKZ....Staff was very help and service quick.

Alison

Feb 11, 2015

Purchased a Ford Edge. The sales rep was curious and knew the product. The sales team was willing to negotiate which we appreciated and we were able to come to common grounds on the deal. We would recommend purchasing from this dealership in the future.

Christopher Kliensorge

Feb 11, 2015

Love the vehicle and the work put into getting the van with our desired options

Mark Cornett

Feb 11, 2015

Everyone at Asheville Ford was great. They got my car in for service as soon as possible. Service of the car was excellent and speedy as I waited in the lounge.

Stephen Miller

Feb 11, 2015

routine oil change, fast and convenient, as always

Steve Cokley

Feb 11, 2015

Not very empress whith new car sales didn't act like they wanted to sale me a new truck. I bought a new truck at another dealer

Walter Trill

Feb 11, 2015

I HAVE BEEN DEALING WITH ASHEVILLE FORD SINCE ITS BEGINNING. SERVICE AND PERSONAL CONTACT HAS ALWAYS BEEN WONDERFIL.

M Bennett

Feb 10, 2015

I WAS VERY SATISFIED WITH THE QUICK AND EFFICIENT SERVICE I RECEIVED AT ASHEVILLE FORD. THE GENTLEMAN THAT HELPED ME WAS VERY GOOD.

Michael Wingard

Feb 10, 2015

We purchased a 2013 Ford Explorer from Chris Mease. Chris was most courteous, extremely knowledgeable, and thorough. He was able to quickly understand what we needed and matched us up with just the right vehicle for our needs and price range. He was able to expedite the sale without keeping us there all day (common undesirable experience at other dealerships).He took the extra time to explain the many new aspects of the vehicle I was least experienced with such as blue tooth, navigation and so much more. Chris is truly a professional and a huge asset to the Asheville Ford team. We were blessed he was our sales associate. We have even been able to reach him after the sale with questions he was easily able to answer. We are LOVING our explorer. We hope he receives this review to realize our true appreciation and the excellent service he offered us.Sincerely,Marnie Wingard

Richard Pegg

Feb 10, 2015

I got a 2015 ford escape. I really love it. The staff at Asheville ford are awesome, everyone was very nice. That would be the only ford dealer ship, I will every go to. My car sell man name was rob.

Sharon Autrey

Feb 9, 2015

2012 Ford Edge was inspected . Very prompt and courteous staff.

Steven

Feb 9, 2015

Everyone was very friendly and knowledgeable! This was my first time buying a new vehicle so I appreciated all of the support.

William Hudspeth

Feb 9, 2015

Byron Bradshaw told me it would take about 1/2 hour to complete the recall on my Fusion and he was right. The dales people and managers were very friendly and talked with me while I was waiting. As usual ever one at the dealer ship was friendly and helpful.

Peter Kawa

Feb 7, 2015

It is always a pleasure going there! Everybody is wonderful!

Debra Gibson

Feb 6, 2015

I have a 2014 ford focus. This was my second oil change, tire rotation & check up. It was done in a timely manner. The staff were very courteous and took all of my concerns very seriously. Wonderful thus far, hoping it continues. Sincerely, Happy Ford Owner

Sam

Feb 6, 2015

I came in for an oil change on my 2013 F-150. The service was excellent! The staff was friendly and knowledgeable. My service was completed quickly and with care. I recommend them to all of my family and friends.

Carol Holt

Feb 5, 2015

Butler service. My Ford Escape was immaculate inside and out. My oil was also changed, and my tires were rotated. I am always well pleased with all services received at Asheville Ford. They should clone their staff. This is not my first new vehicle, but Asheville Ford is the only dealer that has given me this level of service.

Renee Collette

Feb 5, 2015

Great this is all I have to say. Entering fifty word seriously

Robert Zeoli

Feb 5, 2015

Serviced my MKC on time and quickly.I really like the wash job also.Great dealership.Z

Shawn Swayzee

Feb 5, 2015

It was an excellent experience dealing with Asheville Ford and Lincoln!

Kelly Cooper

Feb 4, 2015

Wonderful staff, very helpful, very quick on finding a vehicle that I wanted that was at another dealership, very quick on getting the vehicle to me...couldn't be happier with the service that I got...overall great Service!

Michael Barnett

Feb 4, 2015

It's a good feeling when you take your Ford product (2007 Mercury Mariner) to Asheville Ford. From the sales associates like Brian Newman, to the very helpful staff in the parts department and the very efficient team in the service dept., it all adds up to a top not Ford dealership.

Thomas Brown

Feb 4, 2015

Quick Lane service was prompt and courteous. Very professional. They do not try to "sell" you something that you do not need. Upfront and honest.Thank YouPS I'll use the Quick Lane again without hesitation, if and when the need arises.

Brandon Burrell

Feb 3, 2015

Purchase a F150 CPO. Staff was great and service was fast.

David Decker

Feb 3, 2015

The sales staff (Chris Mease) were very efficient and helpful. Test drive, transaction completed and car delivered in less than three hours. Fusion is an excellent product.

Terance Campbell

Feb 3, 2015

We have recommended Asheville Ford to several people and a couple have bought cars there

Julia

Feb 2, 2015

We brought our Ford Escape in to have the oil changed and fix an issue with the tailgate not shutting properly. They changed the oil and fixed the problem in about one hour. The staff was great and their waiting area was very nice, clean, coffee and t.v. We will certainly return for future service.

Kimberly Dillingham

Feb 2, 2015

I traded in a 2014 Ford Explorer and received more for my trade in then I expected. Also with rebates and a discount through my employer, we saved around $4,000 total on our new vehicle. We are very happy with our 2015 Ford Fusion and the service we received at Asheville Ford.

Ron Gilliland

Feb 2, 2015

Always friendly, excellent service. Staff explain problems found and solutions, but do not push. Typically they find some way to apply any possible discounts. Have been happy with Asheville Ford for routine service and warranty related repairs.

Sidney Jackson

Feb 2, 2015

My husband and I are getting ready to go on a camping trip so we will be pulling a trailer. The car was checked out for a long trip - oil and filter changed, tires checked etc. We always feel very confident in Ford. We are always treated very well and every thing that is done to the car is gone over with us. Thanks, Dale Jackson

Wellington Lee

Feb 2, 2015

Ford Escape. The service was excellent. Mr. George was very nice and helped us through the process. Am very happy with dealership. I will tell everyone that asks about my new car and the exceptional experience.

Ricky Phillips

Jan 30, 2015

Everyone was helpful and vehicle looks good. I have no foreseeable issues. Will let you know if I do.

April Evans

Jan 29, 2015

WONDERFUL JOB , CAR WAS READY ON TIME AND TRANSPORTATION WAS GOOD , AS FAR GETTING ME HOME AND BACK TO FORD

Joy Biddix

Jan 28, 2015

I purchased a 2105 ford explorer XLT and the staff was very courteous and most helpful

Virginia Pratt

Jan 28, 2015

Very professional, helpful, and available when purchasing a new car.Trent in service is excellent. He is why we decided to buy a car at Asheville Ford.

James Currow

Jan 27, 2015

I live in Sunset, S.C. in The Reserve at Lake Keowee. I am 35 miles from Greenville, S.C. but it takes me a little over an hour to get to the Ford/Lincoln dealership in Greenville. When I decided to purchase my third Navigator, I went to the Greenville dealership first. I was not pleased with their customer service at all. so I went to the dealership in Anderson, S.C.. They did not sell Lincoln products, but told me that their dealership in Asheville did, and gave me the general sales manager's name and phone number. I called him and he had his Lincoln Navigator specialist, Sharla McCormick call me. She is extremely knowledgeable, professional and customer-oriented. She told me what she had in stock and what she could do for me over the phone. I drove up to Asheville, which is only 15 minutes further from my house, and bought the car from Sharla. I am extremely please with everyone who works at your dealership, and will definitely but my next Navigator from Asheville Ford. Your customer service is terrific! Thank you. Jim Currow

Michael Dennison

Jan 27, 2015

Byron in Services has always been very courteous and helpful.

Nathan

Jan 26, 2015

Upon our visit to the dealership, we were greeted by a sales associate named Bill Jenkins. He was very kind, as well as extremely helpful. We were interested in purchasing a Ford Focus ST. We soon discovered there was not one available on the lot. Bill assured us that one could be found and delivered. We were given the opportunity to test drive a Focus SE with the same trim package as the ST, to ensure it was to our liking. The overall buying experience was pleasant.

Shane Logan

Jan 26, 2015

Such friendly people in the service department. Very helpful and kind. Appreciate the atmosphere.

Melissa Gentry

Jan 24, 2015

The service department is great! They recognize you the minute you come in the door love taking my car there!!

Tom Lesher

Jan 24, 2015

Staff friendly. That's all I have to say at this time.

Robert Moore

Jan 23, 2015

I wouldn't think of bringing my vehicles anywhere else but FastLane Asheville Ford. The folks there are the best.

Shannon Haskett

Jan 23, 2015

I bought a 2009 mustang gt. The service was great. The salesman was very easy to deal with and I was very impressed the dealership. Great people to deal with!!

Steven Dunn

Jan 23, 2015

Very nice service team found a problem with a sway bar attachment. Showed me the problem and fixed it in a timely manner. Very reasonable costs.Was very pleased with overall experience.

Kenneth Driver

Jan 21, 2015

We purchased a 2015 Ford Escape recently. Everything from the attention and professionalism we received from our salesman to the finance person was exceptional.

Barbara Erb

Jan 20, 2015

John and Jonathan were absolutely great. I was taken care of royally. I would recommend this service to everyone.Thank you, guys!

Charlotte Wilson

Jan 19, 2015

Since I walked in the door, Asheville Ford has exceeded my expections. Starting with Rob George who sold me my Ford Escape to Rick Griffin who made my oil change a pleasure, Asheville Ford is doing an exceptional job. Keep it up!

Kristen Phillips

Jan 18, 2015

My experience with Abra Auto Body and Glass was excellent! The staff was extremely nice and helpful. They kept me updated through a text messaging system which was fantastic. My car looks brand new and I am very thankful for all they have done to keep me satisfied.

Richard Glanton

Jan 18, 2015

We purchased a 2015 Gord Escape and Asheville Ford made sure I got everything I wanted on my new car! Thanks for going the extra "miles"

Larry Bradley

Jan 17, 2015

My wife and I needed a good, dependable 4 wheel drive vehicle. We went to Asheville Ford to do some window shopping and get prices. As we stated looking through the lot we were asked if we needed help, to which we said we would let him know if we did. We looked at several vehicles and asked about 4 wheel drives and engine sizes. The salesman helped us find several potential vehicles. We test drove a few and then we talked about prices and made a deal on a 2013 Ford Escape SEL. The price was right and they did a great job getting us the best finance deal possible. We had a great experience purchasing a vehicle at Asheville Ford. We would highly recommend buying a vehicle from Asheville Ford.

Ginger Hicks

Jan 16, 2015

Responsive, well done, professional, easy to deal with

Kimberly Wilson

Jan 15, 2015

Need to make sure paperwork is fully filled out. Their was conflicting information on my battery. They paper work said it was "green" and I received an e-mail that it was a "yellow" flag concern. Took it somewhere else to get it checked to make sure and they said the battery is fine.

Margot Cain

Jan 15, 2015

Quick lane is always helpful and accomodating...thanks!

Mike Hensley

Jan 15, 2015

I had service work done on my 2000 Ford F-250 at the Quick Lane Store and the staff was great just as they are every time I come. I will continue to be a regular customer of this store.

Valued Customer Tree Of Light Inc

Jan 15, 2015

Service personnel were courteous and got the work done on time.

Melissa Mcculloch

Jan 14, 2015

Matthew in the service department was wonderfully helpful. Had to pay a lot of money for car to be serviced and he was kind, understanding and patient. Am broke but had to get the car fixed and it is running fine. If it were not for his great customer service, would have taken the car somewhere else and saved some money. Had to rent a car since the dealer did not have one.

Michael Mccann

Jan 14, 2015

The guys that work there are very polite, helpful, and knowledgeable and are willing to go the extra mile to get you squared away. Always a pleasure.

Naomi Goddard

Jan 14, 2015

My fiance and I stopped at the Asheville dealership just to be curious. I would've never imagined driving off the lot in a brand new vehicle. The salesman didn't give up till I was in my new car. They helped me through the paperwork and kept up with finishing till they excepted me. I will never forget the care they shown.

Phyllis Comrie

Jan 14, 2015

Staff were great car was done when they said it would be. Have bought both vehicles at your dealership. Toyota tundra & Lincoln mkz both have been great.

Tammy Halford

Jan 14, 2015

We love our Ford Explorer ! The service department & staff make coming in a pleasant experience .

Valued Customer Image 420 Screen Printing Inc

Jan 14, 2015

Asheville Ford Has always been great to deal with. Love my new Ford f-150.

Melinda Brogden

Jan 13, 2015

Love my Fusion. Staff at Asheville Ford had been very friendly and accommodating.

Robert Nowakowski

Jan 12, 2015

Staff and service were great! Just wish my truck had come with better tires, the Goodyear Wranglers are horrible!

Leroy Holroyd

Jan 11, 2015

staff extremely courteous and helpful.love my 2015 mustang.

Douglas Hearne

Jan 10, 2015

I was able to secure the deal over the phone and the people at Asheville Ford trusted me to be honest about the condition of my trade which they accepted sight unseen. That meant a lot to me that they trusted me.

Barbara Payne

Jan 9, 2015

salesman was helpful, let me look at car several times.

Brian Irving

Jan 9, 2015

Only disappointment was that the Car was not washed?

Gerard Smith

Jan 9, 2015

Great group of people at the Quick Lane and they care about their customers

Larry Boyd

Jan 9, 2015

Great service, to the point, and very nice. They know what they are doing.

Rhonda Tipton

Jan 9, 2015

We Really enjoyed meeting all the nice folks. I hope everyone will give them the opportunity to earn their Business. This was my friends Car but I really love it!

Gary Gudac

Jan 8, 2015

Great job!! Service was great. Work was good also.

Margaret Lewis

Jan 8, 2015

We love our Fusion. It's great for old, fat people with bad knees and backs. The staff have always been more than accomodating for the needs of both us and our little baby. Great feeling to know they have our backs.

Michael Young

Jan 8, 2015

2013 fusion had a bad cell in the battery. They have my wife a rental since they had to order a battery and that was great! Bad thing now is she wants a new car like the escape she had as a rental! Thanks for everything and we will be back

Mildred Burchett

Jan 8, 2015

always receive great service and am always made aware of any wait time. Employees are courteous and knowledgeable.

Pat Capone

Jan 8, 2015

As always, the service and personal attention I received is beyond my expectations. I never hesitate to recommend Quick Lane. Thanks

Craig Smith

Jan 7, 2015

As I posted on Facebook:I just bought a Lincoln MKZ Hybrid on New Years Eve. Have not had the time to learn about everything, but I expect it to be fantastic! If it gets close to 40mpg I will be thrilled.I have been buying cars since approx.1970 and working with Asheville Ford Lincoln was one of the, if not the best car buying experience I have ever had.It is the first time I have bought a car out of Kingsprt, TN. I expect I will not be disappointed.Thanks to all of you at Asheville Ford Lincoln for your great work and help!

Sherry Trantham

Jan 7, 2015

We love our 2015 King Ranch Expedition! The whole sales process was quick and enjoyable! Dallas Hicks, our salesman was great and Ryan in Finance was awesome to deal with. He made sure we were getting the best interest rate possible. We will definitely use Asheville Ford again, as we are a Ford family!

Susan Joyner

Jan 7, 2015

The staff is always very helpful and friendly. I was able to get my oil changed very quickly, and it didn't cost as much as the other "quick" places around town.

Gail Bobinsky

Jan 6, 2015

The fastest service call I have ever had....45 minutes....

James Kinsland

Jan 6, 2015

Purchased a 2014 mustang gt. Staff was very friendly and helpful, explained everything in great detail. Car was priced very well best in the area. Very happy with my experience.

Todd Wyndham

Jan 6, 2015

I was pleased with the service and didn't have a long wait time. Nothing was performed on my car without asking my permission first.

Tracy Mathews

Jan 6, 2015

Yes enjoyed as always excellent care of my vehicle as it was taken care of promptly

Charles Powell

Jan 5, 2015

Thank you guys for the service to my F-150 truck (Quick Lane)

John Coulter

Jan 5, 2015

My reception at Lincoln is so caring and professional . They work to make my visit reassuring.I give them a 10 out of 10. John Coulter.

Karen Carraway

Jan 5, 2015

New Ford Focus was our purchase and the salesman and finance manger went over and beyond to insure that all of our questions was answered and we are very satisfied and will return in the future as customers again

Craig Root

Jan 1, 2015

Thanks the the service work today............................................

David Dba Security Appliance Co

Jan 1, 2015

Purchased a Lincoln navigator. Owed many fords but we really like the Lincoln

Diane Condon

Jan 1, 2015

I am loving my new (1 year old) Ford C-Max. I did not have a specific car in mind when I went shopping. I am not a car person, making a decision with so many available choices seemed overwhelming, if not intimidating. I was grateful that the sales person focused on my needs and life style and found a great car that I am very happy with.

James Shook

Jan 1, 2015

Bill Jenkins and Josh took great care of us and helped everything go smoothly. I appreciate the good deal that we got and will definitely keep your dealership in mind in the future. The waiting area and kids play area is so nice when one has a small child or is spending time waiting for a service. We bought our car right after it was listed so I understand that you all not had time for its routine service or detail. Bill was helpful in taking care of scheduling those things as well as an ac valve leak that my wife noticed during the test drive, that required freon to be recharged. One thing that would have been nice would be if you all had the keyless entry door code for the vehicle when we came to buy it. Bill once again made sure that the code was reset and we had it before our service was complete. He was extremely helpful and friendly during every step of our purchase and follow up service/detail appointment.

Janice Boerner

Jan 1, 2015

Rob George was very helpful in helping me purchase a new car. I am very happy thus far with the car. I have been pleased through the years with the service received at Asheville Ford.

Tanya Frisbee

Jan 1, 2015

Purchased last two vehicles with Asheville Ford. Process is smooth and simple.

Thomas Dembinsky

Jan 1, 2015

The staff was very friendly and helpful with getting my oil changed and fully explained what they did

Thomas Hyde

Jan 1, 2015

I was taken right away and the work was done quickly. My wait time was minimal and they even washed my car after changing the oil and rotating the tires.

AP

Dec 31, 2014

Jonathan in the Quick Lane is excellent. He always takes good care of us.

Carlton Debnam

Dec 31, 2014

Jonathan was very helpful explaning what was going on and allways very friendly. Great employee for you. Thanks, Carl

Keith Hunter

Dec 31, 2014

Jonathan was very attentive, extremely happy with all work performed on vehicle. Everyone went the extra mile to keep us happy.

Linda Conard

Dec 31, 2014

Felt very comfortable in the lounge. Rick was friendly and very professional. Car was taken right back, and I was back on the road in no time.

Sherry Trantham

Dec 31, 2014

I am very pleased with Asheville Ford! Our salesman Dallas Hicks was great and so was Ron in Finance. It was a pleasure to do business there!

Amanda Edwards

Dec 30, 2014

I purchased a 2014 ford excape iam very pleased with it rob george was very helpful and very nice within the first 10 mins we knew the price and everything i would recommened then to anyone

Barbara Kay

Dec 30, 2014

My salesman ,Ronny Odish was great- he was very informative without being pushy. He knew my limitations on budget and worked very hard to work out a deal that I was very happy with.I would definitely recommend him if you're looking for a great salesman for your new car!

Duffie Cox

Dec 30, 2014

Purchased a new F-150 equipped as I wanted and in my desired color. Found the Asheville Ford dealership from an e-mail from your parent company. Drove approximately 75 miles from my home in Virginia to purchase. Good experience, and the finance manager and salesman were helpful.

Ronald Jones

Dec 30, 2014

The Quick lube dept is wonderful. The attendant John was very friendly and helpful!!!! Its nice to come to a car dealership where workers are friendly!!!!!

Cedric62

Aug 27, 2014

I bought a new Mustang in November 2013. I realized within 2 weeks that I didn't need the extended warranties and maintenance plans that I purchased. I was told when I bought this vehicle, that I could cancel them within 30 days. After repeated visits, phone calls and much aggravation, I had to cancel the plans myself. One was refunded to Asheville Ford and they still haven't refunded me or applied it to my loan. I am confident that they will not do it. (Dishonesty). 2 employees were very rude to me when I was attempting to get these warranties cancelled. I purchased my first and last car from Asheville Ford. My wife said why didn't you go to Ken Wilson Ford, at least he puts his name on the dealership sign. Based on my experience, I could never recommend Asheville Ford to anyone.

colpk97

Jul 24, 2014

My in-laws found a small truck on the lot on a Wednesday afternoon and purchased it. My father in law is 91 years old and my mother in law is 79 and has difficulty getting in and out of vehicles from a previous bout with cancer and broken hip. After taking the truck home and sleeping on their decision, they made the decision to take the truck back to the dealership. They took the truck back the very next morning and told the manager that they had changed their mind and would like to return the truck. It had been less than 24 hours. They were told that they had made an adult decision that they would have to live with and to get off the premises.Would NEVER go back to this dealership and will tell everyone we know to BEWARE.

shane.coates.39

Sep 3, 2012

Bought 2007 Ford Escape in June now September took it to my mechanic for oil change. Was told transmissions fluid bad, power steering fluid bad, differential fluid exchange bad. Cost for service now over $400.00. On top of that hard shifting automatic when going into 2nd gear. I read Better Businesse review and problems from one customer which was not good. I will never buy another car from this dealership or Ford for that matter. Advice I will be going back to Nissan next car I buy.

brandon potter

Jun 4, 2012

I bought a car from this dealership on 9/16/11. I do not recommend this dealership to anyone and would never return. Their financial department is in complete disarray and their customer service is virtually non-existent. During the sale they were misleading about pricing and portrayed a powertrian warranty as part of the sale price. After a day or so I returned to cancel the warranty (which cost just over $2000). I was told by Ryan it would be canceled. A month and a half later I received a bill for my loan that included the amount for the warranty that should have been removed by the dealer. I made over 15 calls and 3 in person visits attempting to contact Ryan to straighten out this issue. No calls were returned by anyone I talked to. During one in person visit I talked to Josh and signed new papers to cancel my warranty; Over a month after my last in person visit the warranty had not been refunded. Finally I filed a complaint with the BBB resulting in a partial refund of my warranty in a check that cleared on 2/14/12. They FAILED to refund the proper amount and ripped me off several hundred dollars. I also paid interest on the warranty amount for 5 months as part of my auto loan. They did not respond to my inquires through the BBB as to why the refund was not complete.

ibuyfords2012

Feb 16, 2012

Josh did a great job getting my loan handled for me. Even with a few speedbumps on my credit he got me in the car I wanted at a great price and payment. He even got a warranty included in my payments. Great job guys.

mtncabin54

Oct 23, 2010

My first issue with Asheville Ford (then Matthews Ford)was many years ago when a sales manager lit a cigarette while working with us to purchase a car. I was pregnant at the time and had to leave the room. Should've left the dealership right then!Over years, we tried to give them every chance and have taken at least one vehicle there because the mechanics who actually do the work seem competent and try to do a good job. However, management and service advisors have been very difficult. Once, after purchasing a new Escape, I took it in for oil change and to get the fog light adjusted. Somehow, the right fog light was not adjusted properly at factory. Simple mistake - simpe fix, BUT the service advisor had nerve to tell me it did not need to be adjusted, that people just thought lights on SUVs were too bright in general. I had to insist that they check it and, sure enough, they found it needed to be adjusted.In the past few months of 2010, I've gone in for service and had the following troubles at which time I have decided never to go back: At 30,000 mile service I asked for all that manual recommended. A few minutes later, a service advisor came to me in waiting room asking if I wanted nitrogen in tires, new battery, etc. I said no but i DO want all recommended 30,000 mile service. Work done. 3 months later I went back to for oil change. Waiting room had no seating and I was told that computer record showed I had refused part of my 30,000 mile service - fluid flush and that I should do that or my extended warranty would be voided. Very frustrating, but I thought it just a mistake.Came back to have work done in February - transmission cooler leaking fluid. Work completed but then a customer satisfaction "recall" was issued this summer. When I went for regular service again, I tried to get them to file paperwork done for reimbursement for the work done before recall per letter from Ford. Asheville Ford said they could not do it & gave me 800 number for Ford. Called them & was told to call dealer back with reference number because it could be done. Again, per service manager, Asheville Ford refused. Very cattily he said he would pay us that money himself if it would keep our business. Called Ford line back, they again told me it should be done and asked me if I could go to another dealer - MAC EASLER FORD - 45 minutes away. Did that and was treated with respect and kindness. They filed paper work and I received reimbursement check within a week. Will not go back to Asheville Ford until they resolve issues with management. I HIGHLY recommend MAC EASLER Ford, though.

drew17k

Aug 20, 2009

The salesperson was friendly and easy to work with. However, he neglected to point out several important aspects about the price when we discussed financing. The Finance person was extremely rude. He was difficult to work with on every topic discussed, especially anything involving price. Greg was very confrontational and downright insulting.