Audi Brookline, A Herb Chambers Company reviews

Rlee

Jun 16, 2016

I would like to comment on the outstanding customer service I received from Jonathan Williams, Audi Brand Specialist and Darin Czuchra Pre Owned Manager at Audi of Brookline. I have interfaced with countless sales representatives from multiple dealerships in the past and without a doubt, Jonathan and Darin rank as some of the best I have worked with. There was no pressure to purchase, they answered all of my questions and concerns, worked with me on my trade in and the price of the CPO S5. When it came time for delivery of my car, there was an issue with it. They quickly outfitted me in a loaner and kept me informed as to the issue with my car and what repairs the service technician was performing. I also want to mention that Kayla DiPaolo, Finance Manager went out of her way to secure the lowest finance rate for me on my purchase. Because my experience was so exceptional, I have already referred co-workers and family and friends who are interested in a new or certified pre-owned Audi to contact Jonathan and Darin. Thank you again for making my Audi purchase such a great experience.

Vanessa

May 24, 2016

I just wanted to take a moment to personally thank Mr. Jonathan Williams for his time and efforts in assisting me with my car shopping at Audi Brookline. Jonathan, your knowledge, passion and patience truly made for a wonderful experience. I thank you for your time! Keep up the good work! Vanessa

Islandgirl

May 7, 2016

I love my new Audi! Thanks to everyone at Audi of Brookline, MA. From the moment we walked through the door, our Salesman Scott was professional and very knowledgeable about the Q5 as well as helpful guiding us through the leasing process. I was in and out the door in a few hours and felt fully equipped to drive my new Audi through Boston traffic. Everyone from the General Manager to the Finance Manager was expedient and friendly and certain that I would love driving the Q5. I would highly recommend Audi of Brookline to anyone who is interested in purchasing/leasing an Audi.

delz05

May 6, 2016

Due to an unforeseeable medical condition, I sadly had to trade away from my 2015 A5 and both Gabe and Chris Downs were more than fair and helpful in finding and then getting me into a Q5. The value in honesty, fairness and customer service is highly regarded. These 2 gentlemen went above and beyond for me, with their only motivation being..."Let's take care of our customer". A+++ all around.

delzd3d

May 6, 2016

Due to an unforeseeable medical condition, I sadly had to trade away from my 2015 A5 and both Gabe and Chris Downs were more than fair and helpful in finding and then getting me into a Q5. The value in honesty, fairness and customer service is highly regarded. These 2 gentlemen went above and beyond for me, with their only motivation being..."Let's take care of our customer".A+++ all around.

SDA

May 3, 2016

Had a great experience here. Knew about what I needed to get. Got in a car to test drive within 5 minutes of being there. All questions answered. Rock bottom price delivered right away for lease, very satisfied, didn't even have to negotiate. Car is beautiful. Jason Crede was fantastic, took care of all the set up details before I arrived. Miguel in financing helped tremendously taking me through options, setting up business lease. All the other salesmen were also attentive at all times. Would go back again for sure.

FirstAudi

Apr 16, 2016

Dont be fooled by the humble exterior... this dealer is a hidden diamond in Brookline!! I wasn't even thinking of buying a vehicle when I drove by this dealer. I saw a cute car and stopped in. Devin greeted me with a genuine smile. He showed me the car and answered all my questions. When it was time to work out a deal with the help of Anthony and Miguel (management and finance) I walked out of there feeling care for and educated. Not to mention I walked out with the car of my dreams and a great deal. Although, I am a female, I was treated with respect and courtesy. I am very pleased and will come back soon! Thank you!

TJQ

Apr 15, 2016

Purchasing a car can be a daunting task, and finding the right dealer (who is a good fit for you) can be a lengthy experience. A car purchase is a large investment and feeling comfortable (and not pressured) with a car dealer was very important for me. As soon as I contacted Audi Brookline, I knew I had made the right choice. Their staff, in my opinion, is second to none. They treated me with the utmost professionalism from the day I first contacted them to the completion of our transaction. I got the sense that their staff truly cared about the customer and was willing to work diligently to make sure I was truly satisfied with the experience of purchasing a car, Everyone from my initial contact (Bethany Juneau) to Chris Garvin, Chris Sanner, and Kayla DiPaolo, made the experience completely comfortable and enjoyable. I am extremely happy with my Q5 purchase and will be back when its time to purchase my next Audi.

TJQ

Apr 13, 2016

Purchasing a car can be a daunting task, and finding the right dealer (who is a good fit for you) can be a lengthy experience. A car purchase is a large investment and feeling comfortable (and not pressured) with a car dealer was very important for me. As soon as I contacted Audi Brookline, I knew I had made the right choice. Their staff, in my opinion, is second to none. They treated me with the utmost professionalism from the day I first contacted them to the completion of our transaction. I got the sense that their staff truly cared about the customer and was willing to work diligently to make sure I was truly satisfied with the experience of purchasing a car, Everyone from my initial contact (Bethany Juneau) to Chris Garvin, Chris Sanner, and Kayla DiPaolo, made the experience completely comfortable and enjoyable. I am extremely happy with my Q5 purchase and will be back when its time to purchase my next Audi.

ccgonzales

Apr 12, 2016

The easiest purchase I have ever made! I had the pleasure of working with Scott Pann and Chris Sanner for my recent purchase of a new S3 and could not be happier with the level of service I received. Definitely a refreshing experience! I was able to get a better price than expected on my new car and the delivery of the vehicle was perfect. I am so glad I made the move from BMW to Audi! Thanks guys!

Thomas Quarticelli

Apr 7, 2016

Purchasing a car can be a daunting task, and finding the right dealer (who is a good fit for you) can be a lengthy experience. A car purchase is a large investment and feeling comfortable (and not pressured) with a car dealer was very important for me. As soon as I contacted Audi Brookline, I knew I had made the right choice. Their staff, in my opinion, is second to none. They treated me with the utmost professionalism from the day I first contacted them to the completion of our transaction. I got the sense that their staff truly cared about the customer and was willing to work diligently to make sure I was truly satisfied with the experience of purchasing a car, Everyone from my initial contact (Bethany Juneau) to Chris Garvin, Chris Sanner, and Kayla DiPaolo, made the experience completely comfortable and enjoyable. I am extremely happy with my Q5 purchase and will be back when its time to purchase my next Audi.

gasawaye

Apr 3, 2016

you and I and him and me and them and we and everyone

rsaludo

Mar 29, 2016

I was on the hunt for a particular pre-owned model/year Mercedes SUV. My search found two vehicles up in Boston, MA but I live in Raleigh, NC. I didn't let the geographic distance deter my interest in these vehicles and made inquiries with both dealers. Of the 2 dealerships I dealt with, the Audi Brookline Team was most helpful and accommodating. I initially dealt with Bethany Juneau who handles the online inquiries. Since I was not in state, she was kind enough to set up a virtual walk around of the vehicle via Facetime with salesman Scott Pann. Scott did a thorough job of walking me through the vehicle for almost an hour that included starting the vehicle, turning on the exterior/interior lights, showing me the engine bay, etc., etc.. I found out that Scott was as picky as me and he made it a point to identify any aesthetic issues as well as answer any/all of my questions. He assured me that all of the pre-owned vehicles go through a safety inspection process before they are offered for sale. After Scott's virtual tour, I had to fly up to the dealership to actually test drive the vehicle. Once I figured out that I wanted the SUV, I dealt with Miguel Rosario the Finance guy who was a pleasure to deal with. To make a long story short, "I came, I saw and I bought" lol. All in all my out of state purchase experience with Audi Brookline was great and wouldn't hesitate to recommend them to anyone looking for a pre-owned or new vehicle. Thank you Bethany, Scott and Miguel for all of your help!

rsaludo

Mar 29, 2016

I was on the hunt for a particular pre-owned model/year Mercedes SUV. My search found two vehicles up in Boston, MA but I live in Raleigh, NC. I didn't let the geographic distance deter my interest in these vehicles and made inquiries with both dealers. Of the 2 dealerships I dealt with, the Audi Brookline Team was most helpful and accommodating. I initially dealt with Bethany Juneau who handles the online inquiries. Since I was not in state, she was kind enough to set up a virtual walk around of the vehicle via Facetime with salesman Scott Pann. Scott did a thorough job of walking me through the vehicle for almost an hour that included starting the vehicle, turning on the exterior/interior lights, showing me the engine bay, etc., etc.. I found out that Scott was as picky as me and he made it a point to identify any aesthetic issues as well as answer any/all of my questions. He assured me that all of the pre-owned vehicles go through a safety inspection process before they are offered for sale.After Scott's virtual tour, I had to fly up to the dealership to actually test drive the vehicle. Once I figured out that I wanted the SUV, I dealt with Miguel Rosario the Finance guy who was a pleasure to deal with. To make a long story short, "I came, I saw and I bought" lol. All in all my out of state purchase experience with Audi Brookline was great and wouldn't hesitate to recommend them to anyone looking for a pre-owned or new vehicle. Thank you Bethany, Scott and Miguel for all of your help!

Robert Kaufmann

Mar 5, 2016

" I had the opportunity and good fortune to get the assistance of David McBribe with my inquiry into one of your automobiles. David understood and was able to quickly start to assist with my request and needs as a individual customer because he listened to me with respect and a true interest to help. He had excellent knowledge on the automobiles that he represented. David doesn't hold back on anything that needs to be said, he was a breath of fresh air. He earned my respect with his high standards, honest input, integrity and desire to assist. I have spent over 10 years involved with aircraft sales and fourteen years in medical device market. The next time I am in the market for an automobile, I hope to work with David again. Sincerely Robert Kaufmann"

gdoyle05

Feb 23, 2016

Best experience buying a car that I could have asked for! I ended up getting a gorgeous 2016 Audi S5 for a better deal than anyone else around! My sales rep, Ryan Beattie's professionalism and knowledge of the Audi line was impressive and comforting The manager Gabe was also a pleasure to talk to No one was pushy and they are as excited about the cars as I was Definitely would recommend Audi of Brookline!! Thanks guys!

gdoyle05

Feb 22, 2016

Best experience buying a car that I could have asked for! I ended up getting a gorgeous 2016 Audi S5 for a better deal than anyone else around!My sales rep, Ryan Beattie's professionalism and knowledge of the Audi line was impressive and comforting The manager Gabe was also a pleasure to talk to No one was pushy and they are as excited about the cars as I was Definitely would recommend Audi of Brookline!!Thanks guys!

Cindy R.

Feb 18, 2016

WHAT EVER HAPPENED TO SERVICE AFTER THE SALE??? Purchased a 2011 Cadillac SRX in September 2015 and was told we had a 60 day warranty! Was never told that repairs would be at the dealerships discretion!!!! Front end clunking noise and was told that we would be allowed one chance to see if it fixed the problem and that was it!! Guess what, the one repair we was allowed fixed part of the problem! Now just left with a light knocking sound, guess we'll be fixing that ourselves!!! Had a problem losing interior sounds and was limited on how much they would allow to fix that also!! Really disappointed with the quality of service after the sale at such a reputable dealership!!!

Floor Guy

Feb 15, 2016

did the worst thing possible, impulse bought a 2015 CPO all road, am I happy so far yupdid the initial walk in and met a young sales guy Ryan, very helpful and answered all my questions. He finding my want/need of a CPO 2015 intro'd me to the used vehicle manager (Darin) and we talked about the car on the lot. Gathered my senses and left for the weekend. came back and secured the deal at my interest rate (there was a special on the interest rate from Audi ) Kayla worked thru the numbers and all set to go. will be picking up the car with the wife even after they offed to drop off to my house

mfh0aaa

Feb 3, 2016

Worked with Chris Garvin in sales, Mike Espey on negotiation and Kayla on the paperwork. Ultimately bought a 2017 Q7 Prestige. They were friendly, not pretentious like some luxury brand dealers, and extremely knowledgeable. Chris was amazing. From the first day I met him he immediately focused on what I wanted (specific color and optons). He didn't try to sell me something else. He setup a great test drive and knew everything about this just released, brand new model. We initially couldn't come to the right numbers to make the sale, but he was so cordial and good about it. I walked that day but the sales manager, Mike and I ultimately made a deal over a short time that worked for both of us. As with any car purchase, negotiation was the biggest challenge but it was a professional, non-condescending process. On delivery, Mike spent a few hours with me going over the setup and features of the car and creating my new Audi services account for the Care and Connect support features. He made sure I completely understood how to handle this incredibly advanced Q7. I highly recommend Chris Garvin and Audi Brookline. And the new Q7 is one incredible vehicle. Very pleased.

GBcar

Jan 23, 2016

Our initial contact with Audi Brookline was by phone with Dave McBride. He was extremely helpful. He located the only 2016 Audi Q5 hybrids on lots in the country. Several calls to other dealerships were very unhelpful, trying to push us toward vehicles I was not interested in.Once in the showroom we were assisted by Ryan Beattie. He was extremely polite, knowledgeable and a pleasure to work with. We did not feel pressured during the sale. He helped locate and transport the vehicle. He went out of his way to help us locate and mount winter tires/wheels. He was easy to communicate with both by phone and email. Also, he was very honest and always took the time to find the answer to our questions. I would highly recommend him!

jeb

Jan 14, 2016

I registered for Audi's Goodwill Package for diesel A3 TDI owners in November and bought a brand new A4 sedan in mid December as the "goodwill package" was "in the mail." Because I traded in the A3 TDI to Audi, Audi will not honor the Goodwill Package. Audi of Brookline was helpless in this. It's hard to know how hard they tried. Any goodwill Audi was trying to create has turned sour!

Jeb4567

Jan 14, 2016

We traded in an Audi A3 and bought an Audi A4. Everything went smoothly and there were a lot of year end incentives to help with the price!

MNorcross

Jan 9, 2016

My husband and I just leased a new Audi Q5 from Audi of Brookline (herb chambers) and had the best experience. We were fortunate enough to have the pleasure of working with Scott Pann, Rob Lee and Ryan Beattie. We never felt pressure, but instead we were given our own space to talk things out. We never felt rushed or haggled, two words that many people associate with the car business. They worked with our budget and what we felt comfortable spending and allowed us to go through with leasing a car of our dreams. All three guys were warm and personable, through in person encounters, emails and phone calls. I am so happy we walked into Herb Chambers Audi of Brookline and became part of the Audi family, but I'm even happier I've met Scott, Rob and Ryan.

MNorcross

Jan 9, 2016

My husband and I just leased a new Audi Q5 from Audi of Brookline (herb chambers) and had the best experience. We were fortunate enough to have the pleasure of working with Scott Pann, Rob Lee and Ryan Beattie. We never felt pressure, but instead we were given our own space to talk things out. We never felt rushed or haggled, two words that many people associate with the car business. They worked with our budget and what we felt comfortable spending and allowed us to go through with leasing a car of our dreams. All three guys were warm and personable, through in person encounters, emails and phone calls. I am so happy we walked into Herb Chambers Audi of Brookline and became part of the Audi family, but I'm even happier I've met Scott, Rob and Ryan.

JoshL

Jan 6, 2016

I recently had a great buying experience at Audi Brookline. From my first call in to Dave McBride, the team was efficient, helped me get into the car I wanted and made the process smooth. Both Dave and Rafael Ortiz were a pleasure to work with. Two thumbs up.

Diane

Jan 5, 2016

Bethany has been so helpful to me. For several months she has tried to locate a vehicle for me, nationwide, that fits all of the requirements which I desire. It was especially hard to locate the color that I wanted, and she finally found a car that might do in a neighboring Audi dealership. I did buy it there, and despite the fact that I did not buy the auto from Bethany's dealership, she has still been supportive and helpful. Thank you so much to a great gal!

Paula

Jan 2, 2016

Ralph has taken care of me for the past 16 years. I get a new car every 3 years and he makes it totally client centered- delivered car to me with full tank I'd gas and had me wait in warm showroom when he had it inspected. Most important to me I trust Ralph. When he presents me with numbers and a bottom line figure I know it is honest

Sbridger

Jan 2, 2016

Audi #6 from Ralph, and I couldn't be happier. Ralph was especially helpful in guiding me, and helping me to select the options/packages which made the most sense. Delivery was seamless, and Ralph explained all of the functions to me in detail

Jose

Dec 29, 2015

This was my first time ever leasing a vehicle, the customer service at Audi of Brookline was amazing! They were helpful and when they deliver the car they walked me thru everything including setting up our phones to the car. Great place to do business very friendly staff and made me feel great.

LT0817

Dec 23, 2015

Bought my first Audi A3 from Herb Chambers Audi Brookline. Ryan and Gabe went above and beyond for me. They even went to New Hampshire to deliver the car! I cant thank them enough! If you are looking for an Audi I would 100% recommend Gabe and Ryan you will not be disappointed. Thanks again!

jackallyson

Dec 22, 2015

I would like to thank both Ryan and Gabe for or all your hard work in securing a lease on my new Q5. I am thrilled with the car, and feel that you gave me the best possible deal, though I did visit other dealerships. I very much enjoyed working with you both, and especially appreciate your integrity, honesty, and attention to the financing details. I will be sending my friends and colleagues your way, and look forward to leasing again with you in the future.

Shirley C.

Dec 18, 2015

Love the service they have to offer! Jonathan has been great in helping me find a car that fits my needs. I would definitely recommend it to family and friends.

Jeb4567

Dec 15, 2015

My husband and I worked with Ryan Beattie at Audi Brookline over the past week to purchase an Audi A4. Ryan was very helpful. The whole process was efficient, informative and enjoyable. Ryan had ample information about the A4 and the various options and also some of the other Audi models that we were curious about. He set up test drives for us very quickly. Overall - we recommend Ryan highly!

Julie

Dec 5, 2015

I was in the market to buy a new or CPO Audi and visited over four different Massachusetts dealerships. Herb Chambers was by far the best to work with. Their friendly, no pressure, knowledgeable staff were fantastic. We ended up buying a car from them with help from Rob and Ryan. Ryan was very helpful after the purchase as well answering many calls and emails I had about my new vehicle and gave an excellent presentation. My family and I ( 5 of 6 of us drive) will never go to another dealership other than a Herb Chambers and it I am converted to an Audi owner for a very long time.

Success

Nov 21, 2015

My husband and I recently relocated to Boston, and seeking a new vehicle was a top priority. After visiting Audi of Brookline there was no need to compare and contrast any other dealership. Donovan in the sales department was informative on the process of trade-in, knowledgeable of the luxury sedan to their SUV. We happily agreed and purchased a brand new Audi7 SUV -- with no hassle in cost. My way of shopping. Thanks again Audi of Brookline in customer service leadership. --Grabriella Alexander

Joey179

Nov 16, 2015

Buying at Brookline Audi has been an awesome experience. Kayla Dipaolo knew her cars inside and out!!! She made the purchase experience seamless. Even afte the purchase she happily answered questions and helped me get to know my A7. I thought Lexus cornered the market in customer service until I stepped into this dealership.

Meowpasi

Nov 1, 2015

This my first experience in Audi Brookline, and Ryan gives me very friendly and passion experience. I also consider about the price of the car. They also give me a nice price of the car that I expect to it.

thowens

Oct 27, 2015

Recently bought a 2013 Lexus RX. The staff at Herb Chambers Audi made the car buying experience easy and stress free. Chris Downes was great to work with. The staff has followed up with us to make sure that we are happy with the purchase and the service we received. Would definitely recommend Herb Chambers to friends.

Q34Me

Oct 23, 2015

We had a great experience with Audi Brookline and with Ryan Beattie our salesperson. We never felt pressured at all, and we ended up with a 2015 Q3 that we are extremely happy with. Ryan was a huge help (and I might add very patient with us as he answered our many, many questions), clearly very knowledgeable and enthusiastic, and help steer us into our awesome new car. Management was very welcoming too, everything was very clearly explained and we know we got a great deal. Excellent experience, highly recommend this dealership and Ryan!

Q7fred

Oct 21, 2015

Buying the Q7 was an easy experience. Mr. Ryan Beattie the salesperson was very knowledgeable about the vehicle and very pleasant and easy to deal with

%4fan

Oct 19, 2015

I knew Brookline Audi when it was Volkswagen Brookline, from whom I bought several VW's On my recent visit to Brookline Audi I was welcomed back by Chris Garvin, who made the experience of buying a new S4 a very pleasant one. Chris' knowledge of the brand, his concern for the customer, and efficient handling of the details were all outstanding. I recommend Audi Brookline, Chris Garvin, and Miguel Rosario very highly.

2016A7

Oct 14, 2015

I previously dealt with two other Audi dealerships before contacting Audi Brookline. The two other Audi dealerships fit the bill of the stereotypes associated with the car buying experience: high pressure sales tactics, lack of transparency, and lies. One dealership told me that Audi doesn't negotiate price and the General Manager at the other dealership backed out of a deal after I kept asking questions which they never answered in the first place. Given the frustrating experience at the other two dealerships I was ready to stay with BMW but Audi Brookline was able to lure me away. I sent an email to Audi Brookline asking about an A7 they had in stock. Within a few minutes, David McBride, the Internet Manager, responded to my inquiry with all the information that I had asked for. He even ran a couple of financing scenarios for me as well and this was at 9pm. David never gave me the typical email response "let's setup a time when you can come down to the dealership to look at the car and discuss pricing". David gave me the best pricing upfront and provided me all the information through email. All the past 4 cars that I have purchased were from dealerships that weren't afraid to provide me pricing through email. The following day I went to look at the car. I met David and was also greeted by Mike Espey who is the Sales Manager, Mike reviewed the proposal with me and I agreed to the numbers. Kayla DiPaolo was my assigned sales person/brand specialist and she did an amazing job teaching me about the car and getting me setup with all the tech features of the car. Even after the sale, she came through for me since I noticed the cargo net that was supposed to come with the car was missing. I emailed her and the cargo net was delivered the next day. Kayla is great! I also dealt with Miguel in Finance who was took the time to explain all the numbers to me. I signed the paperwork and agreed to meet with their DMV runner the next day to take delivery of the car. I had the pleasure to meet John, their DMV runner, who is one of the nicest person you could meet. The DMV was exceptionally slow that day but the conversations with John made the time fly by. The entire experience at Audi Brookline was hassle free, no games from the initial email to post sale, and dare I say pleasurable. Audi corporate should send the other Audi dealerships here for training.

sharryjawm

Oct 4, 2015

All contact with Audi Brookline was professional, prompt and friendly. I recommend the dealership, sales department and the brand itself. The cars have never disappointed.

Cindyr

Oct 2, 2015

Form the first phone Conversation with Devian McEvoy to leaving Brookline Audi with our 2011 Cadillac SRX was the experience that purchasing a vehicle should be! We was greeted the minute we entered the dealership by Oksana Anderson who was welcoming and pleasant. We asked her to take for our test "ride" as we were not familiar with the area. She promptly started the process for the trade and sale. We couldn't have been more satisfied with the staff and experience. It was well worth the 400 mile trip to purchase the vehicle that we had been looking for! Would definitely recommend Brookline Audi.

Cindr

Sep 30, 2015

The recent purchase of our 2011 Cadillac SRX at Audi of Brookline was a positive experience from my first phone conversation with Devian McEvoy. When we arrived for our appointment we were welcomed the minute we entered the showroom by Oksana Anderson. She was very friendly and easy to talk to, professional and knowledgeable . The whole process went so smoothly. We have even had a call from Devian and Oksana to see how much we are loving our SRX! The experience was well worth the trip from Midcoast Maine to Brookline, Mass.

BSB

Sep 26, 2015

Best experience I've ever had , from sales to financing and Mgt. No pressure from anyone a very comfortable purchasing experience.I was completely satisfied with the vehicle price and my trade allowance.

Bjc

Sep 19, 2015

Came into the dealership simply to keep another dealer honest and walked out with a car. Chris was a great salesman, knowledgable, low key, honest and transparent. Was able to get a great deal too. It was the best car buying experience I've ever had.

Toby

Sep 17, 2015

Just purchased a 2016 Audi S5 from Chris Garvin. It was a pleasure dealing with both Chris & the Sales Manager, Mike Espey. I was treated like the most important person in the showroom.Everyone tried to find me the exact vehicle I wanted, and finally located the automobile, which by the way I absolutely love.They will be seeing me in the future for both service and my next Audi.Many thanks to all for handling everything in a professional manner.

Sharon W

Sep 5, 2015

I was welcomed when I first walked into the Audi Brookline showroom. I wasn't sure which car I was going to get, Ryan Beattie was very patient and answered all my questions. Ryan explained all the vehicle details and optional packages to make sure they are what I want. He always respond to all my calls even on his day off. He continues his after sale follow-up. I would recommend my friends to work with him. Miguel Rosario for finance was very friendly and professional. Everyone in the office was helpful. I picked my first Audi A4 that I love. Best car shopping experience

Sylvia T.

Sep 4, 2015

Brookline Audi, proved that they really go out of there way to satisfy a customer. Salesperson Chris Downs excellent, friendly, patient and spent time reasoning with me to get me in the car of my choice . I Thank Brookline Audi

Happy customer ny

Sep 3, 2015

I live in Buffalo,Ny and buying a car out of state was a bit scary. My local dealership just had awfull customer serviceI,so I found the car I was looking for at Herb Chambers. From the moment I spoke with David McBride(internet-sales) my mind was at ease and he held my hand every step of the way. His follow up with finance,paper work,and delivery of my beautiful audi was unprecedented. Also wanted to thank Miguel in the finance department and Ryan. Ryan walked me thru setting up my car when it's delivered to Buffalo. Recommending Herb Chambers is a honor and this proticular dealership should be very proud of their employees!!!

Lanka

Sep 3, 2015

First experience buying a car! Ryan Beattie helped me through the process and it was a positive experience! I really didn't know what I was looking for, just wanted an all wheel drive. First we looked at a BMW and Audi A4 but wasn't sold on any. Ryan was extremely informative and professional and lead me to a beautiful A5 that was an amazing price. It was everything I ever wanted in a car and Ryan nailed it! Ryan answered every question I had and I was extremely nervous when it came to the paperwork but he made the process and experience a good one! I would definitely recommend shopping here for any first time buyers! Also thumbs up to Miguel in the finance department. The wait was long but When it was my time Miguel was swift! Any female who feels that can't car shop without their dad or a male present just seek out this dynamic duo!

hfalardeau

Aug 30, 2015

I worked with Ryan Beattie to buy a used Acura and the whole process was a breeze. He knew what I was looking for in a car (relatively low mileage, under $10k, reliable and compact) and when he saw a trade come in that fit the criteria he contacted me immediately. I was able to stop by the next day for a test drive and he was very knowledgable on the car even though it wasn't an Audi, which was an added bonus. We were able to negotiate a reasonable price and I brought it home with me the next day! I would have no problem recommending Ryan to anyone looking to buy a car, he was thoughtful and took the time to figure out what would work best for me.

Mel

Aug 27, 2015

Painless and pleasant experience buying my 2015 Audi Allroad at this dealer. Our salesman, Ryan was a delight and very helpful. Would definitely buy my next Audi from this Herb Chambers Dealer,

Cue3

Aug 5, 2015

Ryan Beattie and Michael Berube provided outstanding service in supporting me complete the purchase. Secured the exact car for me, patiently walked me through entire process and excellent after market service. Ryan is patient and responsive to all/any enquiry even after closing the deal. Amy Le completed the third leg of excellent service with assisting in closing out the paper Highly recommend working with this trio if you in the market for an Audi.

Cunningham4

Aug 5, 2015

We found our car on Edmund's.com, and we couldn't be happier. Devian and Rafael were quite helpful and we were able to drive away with our car just a few hours after our test drive! Highly recommend mend this dealership and top notch employees. Thank you!

blue3

Aug 1, 2015

We visited Audi of Brookline recently and had a great experience looking at the new 2015 Audi a3. Our salesman Scott was very helpful and really helped with all of our questions. We'd definitely would come back again to this dealership.

Rocky1

Jul 30, 2015

I would just like to thank Audi of Brookline, Ma for one of the best experiences we had in Purchasing our Q5. I would like to thank Devian who got the ball rolling for us to come down to their showroom by providing us with a firm we will match or beat any other dealers quote, our Sales person Chris who was a pleasure to deal with. Chris. Chris was very professional from beginning of the sale through the very end. We did not feel rushed and he answered all our questions thoroughly. I would also like to thank Mike and Miguel for putting together all the numbers and providing us with well thought out options for financing. I would recommend Audi of Brookline to anyone who wants to be treated fairly and professionaly.

heavensnt0138

Jul 29, 2015

I was looking for a SUV with a 3rd row and initially was looking at the Acura MDX. I called into Audi Brookline and spoke to Internet Manager Dave McBride. He was a pleasure from the start, knew his product and gave us suggestions, even spent the time to go over the entire inventory and let us know what was available when nothing we liked was at his location. He set up what he called a "VIP something" and we were contacted with information about the cars we were interested in. Dave followed up with me and my wife throughout our entire shopping experience. We had to put a hold on our search for now, but when we start looking again, we will be contacting Dave immediately and you should too.

Celso Alberti

Jul 28, 2015

I have just leased a Q5 and the car is amazing. However, what brings me to write this review was the buying experience. As a foreigner, I needed to find a dealer which had those programs for expatriates. I heard that Herbchambers might have one and I visited Audi Brookline to gather more information. I was received by Ryan Beattie, a Brand Specialist who made everything possible to assure I could have my Audi. Since the first contact til the closing of the deal, Ryan was always there and very concerned on making me feel a special client. Actually, everybody involved in my buying experience were extremely attentive and helpful.

Happyaudigal

Jul 28, 2015

When looking for an Audi, I highly recommend you ask for Chris Downs in the Sales Department. He worked with me in making sure I was 110% happy with my leasing the Q5. Chris is very informative and has a wide knowledge base along with a great friendly personality. Chris was very instrumental in my choosing to lease the Q5. I highly recommend Chris Downs.

HappyLady

Jul 16, 2015

Dealing with Audi of Brookline has been an exceptional and enjoyable process in leasing my Audi Q5. From the onset, David McBride,Internet Manager facilitated and gave reliable and expert guidance in matching the appropriate car to my lifestyle needs. It is due to David's professionalism and honest approach that I attribute leasing the Audi Q5. In addition, the quality customer service and expeditious transaction was extended by all departments, including Michael Espey, General Sales Manager; Christopher Downs, Sale Representative; and Amie Lee Financial Representative. I would highly recommend anyone looking to buy/lease a car to call this dealership.

Tony Amico

Jun 30, 2015

I recently purchased an Audi A-6. Ryan Beattie is an excellent salesperson. He presents himself very well and has great customer service skill. His follow through was suoerb. A true asset to Herb Chambers Brookline!

Jacqueline

Jun 25, 2015

Chris was a true pleasure to work with and very personable. He went above and beyond in helping me and I highly recommend him. Very low pressure and very informative. I purchased an Audi A4 and very happy.

C McGill

May 29, 2015

I would like to thank Ryan and Miguel for their excellent service when leasing my A3. It was a pleasure to have worked with Ryan. He was knowledgeable and helpful. After I got the car, Ryan kept in touch to make sure all was well! I would highly recommend Audi Brookline to any future customer.

ykh

May 5, 2015

Got a fantastic deal. Surely know how to make their customers happy!Very professional and friendly.! I was gonna shy away from audi and go back to BMW but i ended up changing my mind! highly recommeded

AudiA4Owner

Apr 28, 2015

April 22, 2015Very good low-pressure experience with Ryan Beatty, who identified a suitable low-mileage 2012 Audi A4 Quattro for us to test-drive. We liked the car, investigated more details with Ryan's help, and agreed on a reasonable price, with trade-in of our Toyota Highlander. Sales staff were all efficient and helpful, and we appreciated the help with insurance, registration and inspection. Would recommend this dealer to any future customer.

AudiA4Owner

Apr 23, 2015

Very good low-pressure experience with Ryan Beatty, who identified a suitable low-mileage 2012 Audi A4 Quattro for us to test-drive. We liked the car, investigated more details with Ryan's help, and agreed on a reasonable price, with trade-in of our Toyota Highlander. Sales staff were all efficient and helpful, and we appreciated the help with insurance, registration and inspection. Would recommend this dealer to any future customer.

delz05

Apr 14, 2015

I brought my A6 into Audi Brookline for it's 45k mile service, and I was looking for a newer model. Max in the service department is a true gentleman and asset to the dealership. Helpful, concise and accommodating, he was able to fit my car into his very busy shop. The technician, Paul, took the time to introduce himself, explain what was needed and how long it would take. While there, I struck up a conversation with Scott M in sales. He offered to allow me to drive an S5 and we began comparing notes on our past automotive histories. Once we returned to the dealership, I asked about the possibility of ordering an A5 with very specific specifications. Scott introduced me to Gabe, his manager, and over the course of the next 45 minutes, the 3 of us were able to find the exact car I wanted in a dealership in New York. Together, they were able to offer me a FANTASTIC price on the new car, had the car shipped up from New York and delivered to me the dream car! I had been to other 5 other Audi dealerships while car shopping, but was always told..."this is all we have in stock, there are no cars that match what you want..." and was given a "take it or leave it" attitude. Scott M and Gabe went way above and beyond the lip service and took the time, made the effort and allowed me to experience one of life's guilty pleasures... an amazing overall auto buying pleasure!

delzd3d

Apr 14, 2015

I brought my A6 in for service (Great job Max and Paul!) and had the pleasure to meet Scott MacDonald, while admiring the R8 on the showroom floor. Conversation led to a "test drive" in an S5, which led to us going over ownership chances (limited budget, not possible). We did come up with a specific check list for A5 ownership, (new or used) during which I had the pleasure to meet Gabe Despres (GM). Over coffee, and as Scott was beating up his laptop, the three of us worked out the financial details to make ownership affordable. While searching the order banks and national inventory, Scott was able to locate the EXACT car (recent port arrival) I had spec'ed out. We shook hands on a deal (a hand shake still means something to me!) and my NEW "The way I want it" S-LINE A5 was delivered 4 days later! I must add that I had been to 5 other Audi dealers and had been blown off with "...this is all we have in stock..." attitude. I can't praise Audi Brookline enough, along with SCOTT and GABE for going the extra mile to ensure that I was a more than satisfied customer! A fantastic overall, pleasurable experience for an admitted "difficult to please" customer! I will be bringing all my service requirements and future sales business to HERE!

NausetLight

Apr 5, 2015

I want to express how great my experience was purchasing my 2015 Audi SQ5. Everything from beginning to end was top notch. I wish I could say that about other dealerships I've dealt with in the past. I will definitely be purchasing my next Audi from Audi of Brookline. Love my SQ5! Thanks, Mark L

JCS

Mar 31, 2015

We had the pleasure of working with Kayla DiPaola in purchasing a Q5. Kayla was highly professional, incredibly friendly, honest, and helpful. She made the process of buying a car quite easy - which is not an experience we have often had at other dealerships! She is highly knowledgeable and was very responsive to all questions. I highly recommend her!

R.Bramante

Mar 29, 2015

My husband and I were interested in a q5 and went to various dealers looking. A friend of ours referred us to Gabe Despres, the General Manager. My husband called him and within and hour he emailed my husband 3 different options that he had. Gabe was so friendly and patient with us as we were not sure what we wanted. We made our way over there and were pleasantly surprised when we walked in with the customer service. Gabe made us feel very comfortable, like we were the most important people there. He aims to please!! We also wanted to add that Amie his finance partner was very friendly and informative, which made our purchase stress free!! We will definitely be referring this dealer to our friends and family. Looking forward to begin our long relationship as we are confident that it will be just as pleasurable as our buying experience.

Matt

Mar 5, 2015

The moment I walked into the dealership I was greeted by Kayla and she made me feel right at home. She asked all the right questions and never once insulted my intelligence with the high pressure sales routine that everyone dreads. Kayla took care of every detail from start to finish. I will definitely recommend Kayla and Audi Brookline to anyone looking to buy a car. They won't be disappointed. Thanks - Matt

BruinsCupChamps

Feb 28, 2015

I just bought my second Audi in two months from these folks. Never in my wildest imagination did I ever think i would have two gorgeous Audis sitting in my driveway. Audi Brookline made this happen. In the latest transaction, Audi Brookline significantly marked down the price of the A6 I wanted. They also gave me by far the most for my trade, and I know because I had taken it to several different dealerships beforehand. Once the deal was made, Audi Brookline went out of its way to make sure the car was delivered on time with all the paperwork taken care of. It's a used car, but it looks brand new like it just came out of the showroom. I really cannot recommend these folks enough. They understand that these cars represent significant investments and they help you every step of the way.Thanks so much!

Debra

Feb 24, 2015

We met Kayla and Gabe when we went to look at a pre-owned car. Both were very friendly and helpful, no high pressure sales pitch which was really appreciated! There was some delay with the paperwork, but Kayla was extremely responsive and kept us updated. A loaner car was provided and my new car delivered to me when everything was ready. The customer service provided by Kayla was really outstanding!

Andy

Feb 21, 2015

Oksana was a complete pro, open, clear and honest through the whole process. Very enjoyable and I got exactly what I wanted. I would recommend working with her anytime. Thanks, Andy

BruinsCupChamps

Feb 21, 2015

They get my absolute highest recommendation. This dealership went far beyond what would be expected from a car dealer. Gabe and Amie worked tirelessly to ensure that they found the car I wanted in the price range we had agreed upon. I was admittedly a bit demanding. However, the collective attitude at Audi Brookline never wavered. They were 100% committed to seeing this transaction through and getting it right. I know where I'll be buying my next car (and next, and next...). If you are looking for an Audi in Massachusetts, this is the place!

kpovie

Feb 6, 2015

I just leased a Q3 from Mike Berube at Herb Chambers Audi in Brookline, and it was a great experience. Mike went to the ends of the earth to get me the car I wanted, which is in high demand, and worked out a great deal for me. He is cheerful, knowledgeable and professional. Probably the best car-buying/leasing experience Ive ever had.

JOE

Jan 12, 2015

I was checking the availablility of a used 2009 AUDI A6 AVANT and was fortunate to have Dave McBride return my inquiry, unfortunately the car was just sold. I explained to Dave what I was looking for and requested to for him to keep me posted on Audi or BMW 5 series wagons. He was a pleasure to work with due to his demenor, with out the typical high pressure pitch. I wish I could of worked with hime early on. Looking forward to working with him the next time I am seeking out a car. Regards, Joe

victoralmeidasanchez

Dec 9, 2014

I got the best salesman person in the dealership! if you are going there ask for Mike Berube you will not regret! And also A3 great car!

Lyndsay25

Nov 15, 2014

I went into Herb Chambers Audi in Brookline last weekend, looking at potential lease options. I was a little nervous since I don't know a lot about cars and was shopping alone. I was introduced to Kayla DiPaulo and liked her immediately. She was incredibly knowledgeable, honest, and friendly. I never once felt pressured into making a purchase by Kayla, or anyone else from the Audi staff. Customer service is a priority to their team and both Kayla and her manager Tony, did everything in their power to accommodate my budget and needs. They build rapport with their customers effortlessly. I leased an Audi Q5 from them and am thrilled with it! I would highly recommend this dealership to anyone looking to lease or purchase in a pressure-free environment. Make sure to ask for Kayla!

Lyndsay25

Nov 15, 2014

I went into Herb Chambers Audi in Brookline last weekend, looking at potential lease options. I was a little nervous since I don't know a lot about cars and was shopping alone. I was introduced to Kayla DiPaulo and liked her immediately. She was incredibly knowledgeable, honest, and friendly. I never once felt pressured into making a purchase by Kayla, or anyone else from the Audi staff. Customer service is a priority to their team and both Kayla and her manager Tony, did everything in their power to accommodate my budget and needs. They build rapport with their customers effortlessly. I leased an Audi Q5 from them and am thrilled with it! I would highly recommend this dealership to anyone looking to lease or purchase in a pressure-free environment. Make sure to ask for Kayla!

emily

Nov 9, 2014

This Audi dealership was very recently taken over by Herb Chambers and the staff is fantastic. They make car buying as painless as possible. They are polite and respectful to everyone. It is a COMPLETELY different experience from the Audi dealership it was a couple months ago. Herb Chambers prices are fixed, but reasonable, so if you do your research and you know what you want to buy, it is an easy transaction. The customer service is phenomenal, and I really had fun with both the sales people and the manager. I worked with Mike Berube who did not try to rip me off or make me feel as if I was being taken advantage of because I was a "female buying a car." I traded in my leased Q5 for a slightly used Audi A4, and I not only got a great deal, but they made sure I was happy. I came back several days later and pointed out small scratches that I had not noticed at first, and they immediately gave me a loaner car and fixed everything until it was perfect. This is the "new" Audi of Brookline. You don't need to go anywhere else.

edoelger

Nov 9, 2014

This Audi dealership was very recently taken over by Herb Chambers and the staff are fantastic. They made car buying as painless as possible. They are polite and respectful to everyone. It is a COMPLETELY different experience from the Audi dealership it was a couple months ago. Herb Chambers prices are fixed, but reasonable, so if you do your research and you know what you want to buy, it is an easy transaction. The customer service is phenomenal, and I really had fun with both my sales person, Mike Berube, and the manager, Tony. Mike Berube who did not try to rip me off or make me feel as if I was being taken advantage of because I was a "female buying a car." I traded in my leased Q5 for a slightly used Audi A4, and I not only got a great deal, but they made sure I was 100% satisfied. I came back several days later and pointed out small scratches that I had not noticed at first, and they immediately gave me a loaner car and fixed everything until it was perfect. This is the "new" Audi of Brookline. You don't need to go anywhere else.

MC2

Nov 7, 2014

I had a very pleasant and professional experience purchasing a 2014 Q7 S Line. Called to schedule a test drive and the Q7 was ready to go when I got there. All of my questions were answered when asked and any follow up was timely. Could not ask for more.

Tango14

Nov 6, 2014

I had a very pleasant and professional experience purchasing a 2014 Q7 S Line. Called to schedule a test drive and the Q7 was ready to go when I got there. All of my questions were answered when asked and any follow up was timely. Could not ask for more.

John R

Oct 31, 2014

My experience with the service group was great. We worked with Ken Meltzer, who was very nice and did a great job explaining what repairs were needed and why. Everything was handled quickly and at what I thought was a reasonable price.

Dorothy

Oct 30, 2014

I went into Audi Brookline figuring that it would be my first stop, and then I would shop around and compare. Instead, to my pleasant surprise, it turned out to be my one and only stop. As on the first day, when I returned the next day, everyone at the dealership from Oksana, my salesperson, to Tony, the general manager, and everyone else I met including Greg, Miguel, Ralph, Mike, Chris, and Paul were so accommodating, helpful, and efficient, that there was no need for me to shop anywhere else. They all made my car buying experience comfortable, convenient, and successful. I couldn't be happier with my car, with my dealership, and with my new "friends and neighbors." Thank you, everyone at Audi Brookline!

Ed Goldman

Oct 30, 2014

Had a great service experience at Audi of Brookline. Ken in service did a great job diagnosing my problem and getting me back on the road quickly. Thanks Ken.

idio

Oct 30, 2014

My experience with the service group was great. We worked with Ken Meltzer, who was very nice and did a great job explaining what repairs were needed and why. He was very responsive. Everything was handled quickly and at what I thought was a reasonable price.

Cathy

Oct 29, 2014

I was feeling confused and overwhelmed by many of the features on my new Audi 3, particularly the MMI Touch system. Original salesperson's explanation had not been very helpful. While I had not purchased my car at Brookline Audi, the showroom was close to where I lived. I took a chance and called their sales manager, hoping that someone there would be able to answer my questions. I was fortunate that the sales manager agreed to this idea and put me in touch with an Audi ELITE Brand Specialist, Amie Le. Amie was wonderful and sat in my car, on different occasions, clearly answering my questions and explaining the features about which I was unclear. Amie was a most knowledgeable, patient and clear communicator. A great teacher! I was thrilled with the services provided by Brookline Audi and would highly recommend their dealership. I would be happy to purchase a future car from them. Thanks so much Amie. I may be back!

carobino

Oct 29, 2014

I was feeling confused and overwhelmed by many of the features of my new Audi 3, particularly the MMI Touch system. Original salesperson's explanation had not been very helpful. While I had not purchased my car at Brookline Audi, the showroom was close to where I lived. I took a chance and called their sales manager, hoping that someone there would be able to answer my questions. I was fortunate that the sales manager agreed to this idea and put me in touch with an Audi ELITE Brand Specialist, Amie Le. Amie was wonderful and sat with me in my car, on two different occasions, clearly answering my questions and explaining the features about which I was unclear. Amie was a most knowledgeable, patient and clear communicator. A great teacher! I was thrilled with the services provided by Brookline Audi and would highly recommend their dealership. I would be happy to purchase a future car from them. Thanks so much Amie, I may be back!

speedracer

Oct 24, 2014

I am very satisfied with not only the quality of work but the service experience from beginning to end! Ask for Ken M.! He is the best service adviser I have ever had and the reason why I continue to purchase all of my cars from Brookline Audi.

speedracer1000

Oct 24, 2014

I am very satisfied with not only the quality of work but the service experience from beginning to end! Ask for Ken M.! He is the best service adviser I have had and the reason why I continue to purchase all of my cars from Audi Brookline.

Anonymous

Oct 22, 2014

I had a great experience shopping at Audi Brookline. Went to other dealerships, but Greg and Mike were so helpful and made everything so easy, I felt comfortable buying a car there.

Dawn

Oct 22, 2014

After being a Cadillac owner for years, I decided to try Audi and I was thrilled with the customer service at Audi of Brookline, in Brookline, Ma. I was a little unsure about what I wanted but my sales person Kayla was very informative and easy to work with as well. Mike Espey, the General Sales Manager was extremely thorough and a pleasure to work with. I was delighted to meet Tony Bruno as well, who welcomed me to the Audi family. I cannot thank them enough for a wonderful experience.