Audi Burlington reviews

kevincon23

Oct 24, 2016

Great customer service from Jeff. He was professional, courteous, knowledgeable and helped me get in and out for the service of my car. I highly recommend for Audi service.

Ross P

Oct 24, 2016

I've been coming here for the last couple years for annual service and other repairs. Jeff Buchholz, my main contact in service, has been very helpful, prices have been fairly reasonable, and loaners I've gotten have been great. I'll definitely continue to come here as long as I own an Audi an live in the area.

timd1387

Oct 24, 2016

I had a phenomenal experience working with the team at Audi Burlington. I had a small budget, and Brian was able to find me the perfect car. I have had the vehicle for about a week now, and it is running smooth. I would highly suggest Brian and Nick when looking to purchase a new vehicle.

Maureentch

Oct 22, 2016

Audi Burlington is the best dealership by far. I live on the Cape and drive to Burlington which is two hours way. The service is the best, the staff is courteous and professional.

nnetrich

Oct 22, 2016

My oil warning light came on while heading home from work. Although service was closed when I arrived and everyone was heading home, Jim took the time to explained what the problem was, then checked and topped off the engine oil level.

rozhilden

Oct 22, 2016

Great experience with Derek Brodeur. Quick and polite service for my recall maintenance service. Left with a nice shiny car !! Will always bring the Audi here.

Borty

Oct 21, 2016

Jeff is very helpful & responsive. I am able to get appointments very quickly, usually the next day. Jeff calls to explain the work that will be done and any other work needed, and the car is always ready (and washed!) when promised. Being able to get a loaner car for the day is also a huge plus.

Joanne Trocki

Oct 21, 2016

Jeff make getting your car serviced a pleasure... Courteous, pleasant to work with helps you to get what you need and makes sure you are happy before you leave...

John M

Oct 21, 2016

Jeff and Audi Burlington provide quality customer service that is efficient, quick and friendly. They also go out of their way to build strong relationships with customers.

Neel

Oct 21, 2016

I have been bringing my car here since 2013 when I bought my S4...recently Jim helped me take care of some recent issues with my car. He went above and beyond my expectations. I highly recommend them...very happy!

AudiRS38NM

Oct 20, 2016

I have been bringing my Audi to Audi of Burlington for years now, and have had the pleasure of having Jeff Buchholz as my service advisor for the majority of that time. Jeff is very responsive to the customer's needs - and that is greatly appreciated. Whether it is the ease of setting up an appointment (they are fast!), working with me to get a loaner (true convenience), or just sticking to his word and being truthful about my car - it is very refreshing. Jeff and his service team are top notch and, overall, I value their expertise and trust that they have the best interest of my automobile and my safety in mind.I strongly recommend Audi of Burlington to others - this is mainly due to my positive interactions with Jeff and my positive experiences with Audi! I look forward to my next Audi - and having a trusted dealer to handle all of my service needs to keep me on the road!

Chris

Oct 20, 2016

My experience at this dealership and with Ryan Beattie was great. He was very knowledgeable, answered my questions thoroughly and was very professional. Would definitely consider buying from him in the future.

dano

Oct 20, 2016

Jim is a true professional and the best service advisor I have ever met. He always makes sure my A5 is well taken care of. Time after time Jim offers a tremendous experience that always keeps me coming back. I encourage anyone who brings their car to Audi Burlington to ask for Jim, I promise you won't regret it. Keep up the good work and I look forward to seeing Jim at my next service!

David4277

Oct 20, 2016

I have an older Audi but Jeff makes sure my car is properly cared for. I trust him and I know he is looking out for me. His customer service is great

fredmarland

Oct 20, 2016

I had a very good experience with the Service Department of Audi Burlington, visiting for the 1st time this summer. I have a 2009 B8 A4 that had developed some problems, and I worked with Jim Parolisi, and he was great to work with. Clear statements about the diagnostic results, and clear path forward was presented. He was very knowledgeable about the specific issues with my vehicle, and my A4 is now running great. I also have a '16 S5, and will bring it to Jim in the future.

Jessica Mc

Oct 20, 2016

I'd like to commend Jim Parolisi for the continued great work he and the team there have done to service my 2013 Audi Q5. Jim is a total professional - friendly, technically astute, accommodating. Great work!

lhuynhR8C

Oct 20, 2016

I recently brought my car in after receiving a dash warning light. I was immediately warmly greeted by Brendan and Jim, and as if we were long lost friends, we all shot the bull for a good long time.Nitra kept me informed and updated around the clock, and Jason did a bang up job on what ended up being a replacement fuel pump.And although the part was being delivered from Germany, they were able to get it in several days sooner than expected and me happily back into my car early.All in all, a great service experience with a wonderful team.

Liping S.

Oct 20, 2016

Jim has been taking care of my Q7 since I purchased this vehicle in 2011. He is very considered, efficient and very knowledgeable. He has definitely earned my complete trust in terms of what to expect and what needs to be done. I am so glad that I can reply on him whenever I need help. Liping S.

Matt M

Oct 20, 2016

I have my RS4 serviced at Audi Burlington regularly. Jim in Service does a fantastic job keeping me in the loop every time and always has the car washed and ready when I come back to pick it up. I'd highly recommend visiting Audi Burlington!

mcheng338

Oct 20, 2016

I've repeatedly having very positive experience at Audi Burlington, especially with Jim, who is one of the service consultant. Jim always greet customers warmly, and attentive to even small detail. In the past service appointments for the last 4 years, Jim has been always on top of things, reliable, and ensure that my car is in good condition. I never had to worry about my car. Jim is the kind of person who would go above and beyond for his customers.

paperguy

Oct 20, 2016

When my Audi is serviced, it is completed at a reasonable time and the work is done properly. The waiting room is comfortable. The coffee and magazine selection are above ordinary and getting my car washed is a nice touch.Jeff Buchholz is the ultimate professional. Pleasant, helpful and informative. .

Paul

Oct 20, 2016

I have been working with Jeff and Audi Burlington for several years now. Jeff is always responsive and on top of any issue that arises. It also nice to have the consistency of working with the same person over a long period of time.

Steven

Oct 20, 2016

Derek was on the top of everything. Professional and welcoming. The waiting area is clean and the coffee is free. They washed even my Q5!

TraymoreAB

Oct 20, 2016

I have had a positive experience at Audi Burlington every time I show up for a service appointment. Jeff has been more than helpful and gone above and beyond to ensure my car was completed in time, and on schedule.

Zk

Oct 19, 2016

I will recommend Ryan and Jay to anyone looking to buy an Audi. They took the time to show me everything about the car. Jay delivered the car to me which made the process very easy.

4 Audi guy

Oct 19, 2016

I've been taking our fleet of 3 Audi vehicles to Jim for the past several years. Competent, knowledgeable, friendly and a good diagnostician. He's got my business forever!

Bobby

Oct 19, 2016

Jeff is the mot professional and knowledgeable service manager I have dealt with since owning cars(past 11 years). I am very particular with my cars and Jeff is the only service manager I will let service my car. If he has a day off I will wait for him to return. No matter how miniscule an issue I may have with my car may be Jeff addresses it with the utmost importance. He will go into depth on the issue and how they plan to address it. I have never once left my car with him and felt uncomfortable. Anyone I know that has an Audi I only refer them to Jeff as I have had nothing but the best experience and service. Jeff is not only a great service manager he is also a good guy.

George

Oct 19, 2016

I had an ongoing oil consumption issue with my 2009 Audi A4 which I brought to the attention of Ira Audi in Danvers almost from the time of purchasing the certified vehicle. They were not helpful to say the least. Jim Parolisi at Audi Burlington explained the history of the problem and helped present the case to Audi America. The result was very positive; Audi America stood behind the vehicle even though it was out of warranty and I feel that Jim played a role in the decision. The repairs we done quickly and now my car runs better then ever. For now on when I need major service I will look to Audi Burlington and Jim Parolisi. Drive right by Ira Audi in Danvers and head to Herb Chambers Audi in Burlington if you want people who really know how to treat customers and the best Service techs you will find for your Audi.

JCAR

Oct 19, 2016

Service simply as good as it gets. The flexibility to schedule and obtain loaner cars is simply unparalleled. Jeff, as a service advisor, is knowledgeable both about my individual preferences and, more importantly, the way the car should be serviced and his mechanics.We did not buy our Audi here but this service department would make me buy an Audi from no other dealer.

Jeff

Oct 19, 2016

Bought my A6 in 2013 at Audi Burlington and been using the service department ever since. Always treated with respect and given the time required to understand what is recommended and why. Love the loaner option which makes it very easy to schedule my maintenance. Can drop off on my way into work and always able to pick up at the end of the day. Jeff B. is by far one of the best service consultants I've known. He welcomes me by name every time I walk into the service department.

JHouseseller

Oct 19, 2016

Just moved to area with my new A6 which needed service. Derek was responsive and efficient when I brought it in for service. All good.....I now have a new Audi dealer.

kalin283

Oct 19, 2016

We have three Audi's in the family, and between the regular scheduled maintenance, and the occasional issues with our cars, we frequently visit their service department. I cannot say enough good things about the service department, which I strongly believe it is the best in the area. Their service advisor are top notch, always courteous and professional, the appointments are timely, and they always have a loaner car available. Last, but not least, I cannot say enough about Jim Parolisi who goes above and beyond to ensure customer satisfaction.On the sales side, we are on our second lease though this dealership, and the second car was custom ordered from Germany because the color/trim/options package we wanted was not available in the US. They made the process a breeze and my only regret was not going the "extra mile" to chose European delivery.

Lexington 123

Oct 19, 2016

I have been going to Audi Burlington for the past 6 or 7 years. I like the overall atmosphere and quality of service at the dealership, and I especially enjoyed working with Jim Parolisi who is professional, knowledgeable and friendly.

Liesel

Oct 19, 2016

Service is so simple and easy at Audi Burlington. I walk in, they do their thing, I relax and then I drive off in my tuned up car! Easy as pie and the people are all very helpful.

Lisa K

Oct 19, 2016

The Burlington Audi service department has knowledgeable and courteous service reps and mechanics. I have been working with Jim for almost 5 years and he always keeps me updated with the status and any decisions that need to be made. He treats me like a friend rather than just a customer which provides a more personalized experience.

Lisa O

Oct 19, 2016

Audi Burlington has taken excellent care of me and my car !In particular , Jeff is the best ....he truly understands customer service !A pleasure every time I have come in !

Mike K

Oct 19, 2016

The service is impeccable. If I call with a question, i get an answer quickly. The work is on time and budget. Easy to schedule an appointment, service loaners are clean and new, waiting area is clean, easy to work in and there are snacks. I appreciate the professional service provided by Audi of Burlington. On related topics, Lauren Savage and Adnan Sehovic have gone above and beyond my expectations to make sure that each time I come in for service, I am completely satisfied.

miketose

Oct 19, 2016

After owning German cars for the last 14 years I've come to appreciate many parts of ownership. Trips to the service department haven't always been one of those parts. Jeff and the service department at Audi Burlington are so exceptional that now when my S4 requires service that I don't mind as much. The work is always finished promptly and to my satisfaction. Throughout the process and without prompt, Jeff always keeps me informed of the diagnosis and the progress. I have no hesitation to call them up and schedule my vehicle for service and have recommended friends and family to do the same. Their level of attention to detail and professionalism, as well as capability in servicing my vehicle is well beyond anything I've experienced at other service departments.

msun

Oct 19, 2016

Very good experience overall. If I have to pick some bones from an egg, I would say I got an A3 as a loner car, although I own a Q7. I didn't have many passengers anyway and I don't need to worry about the gas for the A3. So I was totally fine with it. But if you do need a bigger loner car, you'd better check with the service center before hand.

ncummings1

Oct 19, 2016

I had a great experience with the service center at Audi Burlington. Jim was awesome to deal with. He was very knowledgeable about the issues with my vehicle and was very clear about the work being done. My A4 is running better than the day I bought it. He made some recommendations for future service which was much appreciated, I will be back!

Nicole Biondo

Oct 19, 2016

Derek is great and always very helpful. Thanks for scheduling my appointment so quickly. Always a pleasure. I will definitely continue to have my car serviced at Audi Burlington.

PKBOSTON

Oct 19, 2016

I have dealt with service on new vehicles for 17 years - first Saabs, then Audis. Jeff Buchholz is by far the most professional, knowledgeable and pleasant person I have ever dealt with. I have followed him from another service center to Burlington and found the new spot to be wonderful - easy to get to, spacious and with a high quality service staff. Couldn't be happier!

RobWin

Oct 19, 2016

After years of frustration with countless other local dealers, my last two cars have been Audis from Audi Burlington. For service, Jeff Buchholz has been a pleasure to work with every time. He is friendly and courteous, but also expedient. Jeff understands that my time is valuable to me, and that combination of traits makes the service process as painless as it can ever be. Highly recommend!

S6

Oct 19, 2016

Audi Burlington service department is simply one of the best service organizations I have ever experienced. Often, "dealership" service departments are scrutinized for a variety of reasons. Audi Burlington stands up to challenges of being a dealer service department and their total effort to go above and beyond makes me very comfortable having them service both Audi's that I own.

Stephanie16

Oct 19, 2016

Every time I bring in one of our Audis they take care of us and make sure everything is done right the first time. Truly the best service department in the area!!

Brendan Shank

Oct 18, 2016

Scheduling the service was easy. I was quickly provided with a new, clean loaner car when I arrived, and my car was ready for pickup sooner than I expected. Derek provided a clear description of what work was performed as part of the scheduled maintenance.

claude1

Oct 18, 2016

Derek Brodeur was excellent in handling my service. Couldn't ask for more. Will look forward to dealing with him when I have to return for my next service.

Daniel Edmonds

Oct 18, 2016

Detailed explanation, the issue was caught in the Spring, but didn't need to be addressed at the time. Report was thorough, and a replacement was ready and waiting. The service crew also stayed late on a Friday to get it done, I was looking at a Monday pick up, but it was done by Saturday morning.

NDLeprechaun

Oct 18, 2016

I had just called the prior day and received an appointment for the next day. The service was performed exceptionally in record time and even an inspection was conducted at no charge.

Drubin33

Oct 15, 2016

Service was great. Dealership got me the appointment on short notice. Took care of the issue promptly and at a great price. Derek was excellent at communicating with me.

Deanna Vincent

Oct 14, 2016

My service experience at Burlington Audi is always a pleasant experience. The staff is professional, courteous and helpful and the service is prompt and thorough.

Marisa32686

Oct 14, 2016

I will always bring my car here for any service issues. People ask why I drive this far from home and don't just go to a closer dealer, but I always get great service. So I won't go anywhere else.

berg10872

Oct 12, 2016

Derek was very helpful in identifying the needs for the vehicle quickly. I was under a time pressure for work and other obligations and I was in and out in no time at all.

phil

Oct 12, 2016

Communicated very well with the whole process. Very helpful with getting a loaner when one was not booked originally. thanks Derek Brodeur for your help

Sf

Oct 12, 2016

The service was great, on-time and friendly. In particular the service consultant, Derek Brodeur who kept me informed and went out of his way to make sure I got my car back on time.

Tony123

Oct 12, 2016

Very professional, friendly and efficient, Loner vehicle ready to go and in clean condition. In and out very quickly. Derek Did very good job, calling and informing me.

Perkowskithomas

Oct 8, 2016

Very helpful. Listened to all the different option we had in mind and was able to accommodate. Worked everything out the same day. Would recommend to anyone else.

q5,mac

Oct 8, 2016

staff very quick and courteous. Derek was very pleasant and polite. He didn't keep me waiting to process my service request, very attentive. Overall it was a very good experience.

AdamEP

Oct 7, 2016

I called this dealership from a state away with unexpected car troubles, and Derek went out of his way to make sure my unexpected breakdown went as smoothly as possible. He was ready to accept the car when I arrived, kept me updated throughout the entire repair process, and provided a loaner for the meantime to make sure I could continue working without interruption.I could not be happier with the service and treatment I received at this location, and will definitely be coming back in the future.

Jamie

Oct 7, 2016

I always feel like family when I go to Audi of Burlington! The staff there are so professional and kind! I wouldn't go anywhere else.

Davidcarrewyn

Oct 6, 2016

Great service!! Scheduling, follow up, great loaner, friendly service. Clean car... overall fantastic experience. I wouldn't or couldn't ask for anything more. Thank you!

KevinG

Oct 6, 2016

Visiting Audi Burlington and working with Derek was a pleasure. Serivce provided was friendly, fast, and professional. I would recommend to my friends and family

RobD

Oct 4, 2016

Great prompt service. Derek was polite and on point. Car was delivered as promised and on time. Loner was the car I wanted. Great to test out a new model.

ProfEng

Oct 1, 2016

Brought my car in for a 40000. Drop off took 5 minutes - and I anticipated picking up mid afternoon. I got a call from Derek at 1030 saying that the car was ready - which let me pick up at lunch time.Work was well done - inspections were all clearly documented - and my questions answered. Very fast, efficient, and painless.

Mohshin6755

Sep 29, 2016

Great service, really friendly explained my options to me and provided suggestions as well. He also provided me with an explanation of what work needed to be done and didn't force me to buy something I wasn't looking for.

suziequeue

Sep 29, 2016

I thought I was going to have to leave my car for a key issue, but Derek Brodeur immediately resolved my issue. I was in and out in under 10 minutes!

Teacher

Sep 29, 2016

Derek was friendly, efficient, knowledgeable and answered all my questions clearly and patiently. He graciously offered me coffee, water and ice cream while I waited.

New Audi

Sep 28, 2016

Brian was terrific to deal with. He was helpful, pleasant, patient, informed and we didn't feel pressured by him. He seemed genuinely interested in helping us get exactly what we wanted and he worked well with his manager to make it happen. After the sale was done he spent as much time as we needed with him to teach us how to get the most out of the technology of the car. Zak in finance was as efficient as could be, prepared, organized, knowledgeable and highly competent. I would definitely work with this same group of people again.

customer

Sep 27, 2016

It was a pleasure dealing with Derek - prompt phone calls, quick service, great interaction with Derek. nice guy. The service at AUdi Burlington continues to be excellent.

km

Sep 27, 2016

Great service with a friendly, knowledgeable, and professional service. Derek was able to answer all my questions and I was confident with the quality of service that I received. I will definitely continue to have my car serviced at his location.

prouty

Sep 27, 2016

Brian was fantastic. I wasn't quite right ready to end my current lease, but he worked with me to find a perfect fit for my next vehicle. His General sales manager, Adnan, was instrumental in helping to get the deal done quickly so I could be on my way with my new car.

JohnK67

Sep 26, 2016

I made an appointment at Audi of Burlington for a scheduled maintenance and to replace a road hazard tire under my insurance policy I bought with the new carWhen I arrived I was greeted by 2 friendly attendants in a very clean drive thru area and ushered into a service advisor Derek Brodeur He looked up my info and within minutes saw I had the tire insurance ,found out the new tire was in stock and told me my car would be serviced,tire replaced and the car would be cleaned .This would take about 1 1/2 to 2 hours and ushered me to a very comfortable waiting area where I could do some work and watch TVHe called me over in about 1 hour & 45 minutes ,the car was all set and within a few minutes I was on my way. It was a ver pleasant experience.

M Clark

Sep 26, 2016

Derek Brodeur (Burlington Audi) was both professional and easy to work with from scheduling the appointment to reviewing the charges to arranging a loaner vehicle.

Jim Newman

Sep 25, 2016

I bought the car in for its first service and to repair a flat. Derek Brodeur was great to work with, very helpful and accommodating

Neem1971

Sep 25, 2016

The moment we stepped inside; Sven Curkic greeted us; he was very patient, answering to all our questions. Great customer service and a very pleasant experience. Very happy with our new car. Definitely will contact Sven Curkic again for our next car. Thank you

Maxwell

Sep 24, 2016

Really exceptional service under challenging circumstances! Tim took care of me from the moment my car arrived on the flatbed at 7am Saturday morning. Listened to my description of engine failure, told me what he surmised may have happened (he turned out to be correct), got me a loaner so I could get to my appointment, and had the car repaired and ready for me by Tuesday, even though I added on a full car detail!

radams

Sep 21, 2016

MY wife and I are in a preliminary stage of investigating new cars, and I had read some great reviews of the A4 and A6. We entered the Burlington dealership and were assisted by Brian Okova, who was very knowledgeable about the features of each car. After sitting in a few cars, we decided to test drive the A6. During our test drive, Brian walked us through all the features of the car and explained everything very clearly. As a result we are now seriously considering a purchase.

Robert Spears

Sep 21, 2016

I brought the car in for a recall while I was there dropping it off they noticed I was there near scheduled maintenance so they did both

Cambridge Guy

Sep 20, 2016

Went in looking at various CPO vehicles. Black on black CPO A4 caught my eye on the showroom floor. After a brief negotiation, I had realized the entire bottom of the front passenger side door was repainted. Drip marks, orange peel, and even missing clear in one spot. I pointed this out to the "Audi Brand Specialist" who denied everything and said it went through the Audi "HOWEVER MANY POINT" inspection. Shame on Herb Chambers for trying to pass this off and cheat the system, but I'm not surprised from visits to other Herb Chambers dealerships. They wouldn't budge on the price and told me they couldn't do anything for me. Moral of the story, they are another dirty car stealership up to no good. They called me and begged me to come back for 2 weeks while I happily purchased a car at Prime Audi in Westwood, MA with no shenanigans or hidden surprises. Peter I don't appreciate the run around, and same goes for Herb Chambers.

Nick

Sep 20, 2016

This was my first car purchase, and I was feeling kind of anxious about the process. Audi of Burlington was our first stop and I left with great feelings not only about the car we drove, but also about the dealership as a whole. I especially appreciated Zak giving us an abbreviated car tour while we waited for a sales rep to be available on a busy Saturday afternoon, and Brian was not overly pushy and was great about answering questions throughout the process in person, via phone, and via email. Finally, Josh got us through the final purchase steps quickly on a busy Monday night when we were eager to wrap things up and get home. Great experience all around!

Hks223

Sep 18, 2016

I leased a Audi Q3 from Burlington Audi...couldn't be happier with the service I received. Excellent personal service the time I walked in to the end finalizing the deal. I came out smiling and fully satisfied.

Winnie

Sep 18, 2016

All work was done in a timely manner. This was just a recall for a software update, so not much to say about it. They washed the car afterwards, which is standard for any luxury model dealer.

Tom1959

Sep 16, 2016

Derek was very efficient and friendly. Service was quick and the car wash was great. He recommended the heater software update from the recall notice that I had forgotten .Professional service e.ThanksTom

rgranahan

Sep 16, 2016

Brian Okova at Herb Chambers Audi in Burlington did a great job helping me last week. Although I didn't wind up findong one that would work for me, he went all out trying to find one for me. Very knowledgable and friendly--not pushy at all. Good guy. Would go back again.

steve99

Sep 15, 2016

15K service was performed and the car was ready sooner than expected. A couple of additional minor issues were resolved. Derek explained everything that was done and what was found by the service technician.

Audi Guy

Sep 14, 2016

It was a pleasure working with Derek Brodeur during last week's visit. Derek was respectful of my time, communicated well and delivered my vehicle back in the promised time - nicely done!

paul

Sep 14, 2016

Brian was very thorough in explaining all ocf the new features on the 2017 Q7. There was no high pressure salesmanship and over all it was a very good experience. Torward the end, Nick Dota further explained the pricing for my 2013 Q7 and the new pricing for the 2017 Q7. Nick and Brian did what a car salesmen should do.

adel

Sep 13, 2016

Audi was ready and waiting for my car when I dropped it off.Service appt was timely and efficient.I did not encounter any issues at all.

Emily Jeep Klingaman

Sep 12, 2016

I went to the dealership with my kids in tow and was pleasantly surprised at how spacious and snack-filled it is. Brian was really friendly, not pushy, and knowledgeable. The whole experience was very positive.

Britten tyler

Sep 10, 2016

Brian did a great job and was very responsive, detailed oriented, and knowledgable. Also very nice to work with. He was helpful with our trade in as well and gave us a very complete tour of the new car. We will recommend him to friends and family.

john716

Sep 9, 2016

Tim Sousa did a great job in analyzing the damage to my right front tire and wheel and suggested a remedy that looks fantastic and saved me the cost of a new rim. He said it would look good as new and it does. Love my A-5 Cabriolet.

Speedracer

Sep 9, 2016

I have purchased three vehicles from Audi Burlington over the past years and not only has the service, price and professionalism been unbelievable, but both Josh Morrison and Brendan Leary went way beyond any service I have ever received at any dealership period. Josh picked me up at the airport when my car was being serviced on his day off because I needed a ride to pick up my car. Brandon weeks after my purchase came over to my house to assist in programming garage door opener. When I bring my car in for servicing they introduce me every time to the service staff and remind me to contact them if I need them for anything. And to that end, a thank you to Derek Brodeur from service. While I have purchased cars at other Herb Chambers dealerships, NONE come to close to the service and follow up of these two individuals. I credit Mr. Adnan Sehovic, the General Manager for such a well-run and oiled machine (no pun intended; well maybe).Thanks for the fantastic service guys....I'll be back for my next Audi in two years!!

Travis

Sep 9, 2016

I have purchased many cars from this dealership and referred many of my friends who have also purchased cars. Josh takes care of everyone with the same honesty, integrity and personal interaction that is rare in my experience with other dealers. Josh sold me and others a few cars as a salesperson and now as a Business Manager is the only person I send them to. Jay Levy is extremely knowledgeable about Audi's and takes care of every detail along the sales process. I can be a challenge with changing cars often but Josh always comes thorough and finds a way to make it happen with the least amount of pain and back and forth. It's the only way he knows how to do business!

Marcus Ciardiello

Sep 6, 2016

Audi of Burlington is great dealership with excellent staff, service, and inventory. I went to Audi of Burlington after being dissatisfied with another local Audi dealership's service and staff. I could not have been more pleased with how Audi of Burlington was on the complete opposite side of the spectrum. As soon as I walked into the dealership, I was immediately greeted by one of their sales staff, Brendan Leary, who could not have made this experience more enjoyable. He made me feel right at home -- I felt like we were old friends catching up more than a sales rep and a customer. Brendan was very knowledgeable about the entire Audi Lineup, having answered all my specific questions. Brendan walked me comfortably through the process, listening to what my needs were, finding me exactly what I wanted. He is not like most sales staff, who don't really listen to what you want, and then tell you what you NEED, and try to sell you whats on the lot--Brendan listened to my specific requirements, went out of his way to find me several options within the Audi network that would meet all of my requirements. He had the car on the lot and ready to go with a couple of days. Thank you everyone (Nick Dota and Zak Nolan who helped as well) at Audi of Burlington for making this my most enjoyable car purchase to date! I'll be recommending this dealership to all my friends and family!

One Happy Couple

Sep 6, 2016

We recently had our Audi A4 in for a routine service call and were given an Audi Q3 as a loaner car. We both fell in love with the car. Since we were in the market for a second vehicle anyway, we decided to go see Brendan Leary at Audi Burlington. We have purchased cars from Brendan in the past and appreciate his style of salesmanship. When working with Brendan you can expect to have a very good car buying experience. He is personable, accommodating, and honest, he makes buying a new car fun! Brendan will work with you until you are completely happy with the purchase you are about to make. We will definitely purchase our next Audi from Brendan Leary!!George and Sandra Burns

Audi4Life

Aug 31, 2016

Brian was great to work with. He did a complete overview of the Q7 which we ended up purchasing. I would recommend anyone to go see Brian and Nick.

mt19

Aug 31, 2016

I had a great experience with Audi Burlington. We had gone to other dealership and the pushiness was over the top but at Audi it was such a positive experience. Brian Okova was great to work with. He answered questions thoroughly and gave us many options so we could make a good decision. It was nice to see the teamwork among salespeople like Ryan and Brian. Nick was great to work with as well and presented us with great offers from the beginning instead of playing games like other dealerships. Zak was quick with our financing turnaround and answered each of our concerns as they came up. Overall an exceptional team at Audi Burlington.

pthan

Aug 31, 2016

I did not end up buying a car at Audi Burlington but I really appreciate how professional my salesman Bryan Okova and his buddy Ryan Beattie. Keep up a good teamwork guys!!!

Twohits

Aug 31, 2016

My experience with Audi Burlington was a positive one with no pressure to buy. Kathleen Hutchinson Was my sales rep and she was awesome. Kathleen was extremely knowledgable and took the time to listen to me as I was expressing what I was looking for in a car. Kathleen Knew I was trying out many different SUV's from several dealerships such as BMW of Sudbury and Mercedez of Natick. Kathleen was considerate of my time and allowed me the opportunity to explore these other brands. Although I did not purchase the Audi Q7 Kathleen Hutchinson and the GM remained positive and courteous with me. The dealership was in no way the reason I chose a different brand. I was very cautious buying an Audi mainly due to the VW press reports and the long term reliability of VW and Audi. I chose to purchase an 2017 Acura MDX mainly because I just came out of an 07 Honda Pilot with 210,000 miles which I gave to my son. The ten years I owned my Pilot were trouble free and I'm confident my son is now driving a safe reliable car which I anticipate he'll get many additional years out of.. So in summary I chose not to buy an Audi due to the corporate mindset and the misleading fraudulent behaviors of the company as well as the poor reliability after 60,000 miles which would have cost large amounts of my money.

ew_magic

Aug 30, 2016

Coming from an automotive family, I have extensive experience with dealerships and buying/leasing cars. I have to say that my relationship with Audi Burlington has been nothing less than stellar. Brian Okova is what a sales associate should be at ALL dealerships. He was honest and forthright. Whenever I had a question he couldn't answer, he did not try to give an off-the-cuff answer. Rather, he would research the issue and was quick to get back to me with solid answers. He is the reason why I will continue to maintain my relationship with Audi Burlington.Thanks, Brian!

erickims

Aug 29, 2016

This is the second S8 that I leased from Herb Chambers Burlington Audi with Brendan Leary serving as my Sales Advisor. Now I would be very happy with a single Hole in One, but Brendan knocked it out of the park this time again with outstanding service. Brendan put me in a 2016 S8 Plus and delivered it to my office in less than 48 hours! The car was ready to go, Brendan got to my office early and changed the plates and then carefully removed my Boston Parking Decal perfectly so it could be re-used. I also want to mention the great help from Adnan and Nick who have to be the best Auto Dealership management with whom Ive worked. Great job Brendan - and thanks!

Paul9427

Aug 27, 2016

Whole experience was great. From the test drive to the negotiation process to delivery. Brian was excellent to work with as well. Even picked me up on day of pick-up. Would definitely buy another car from here and recommend to others.

bwebb311

Aug 26, 2016

We've purchased 2 Audis from Brendan at Audi Burlington and have been extremely satisfied both times. Brendan goes the extra mile to make sure we are getting everything we are looking for in a car. Not only does he provide excellent service before and during the purchase, he also is always available for questions and advice any time after we have completed the purchase. In addition to being fantastic at guiding us through the car buying process, he always takes the time to chat with us about general topics and inquires about our kids. He even provided a coloring book and crayons for our son during the purchase of our second Audi! We have been incredibly pleased with our experience with Brendan and all of the folks at Audi Burlington, and we highly recommend them to anyone in the market for a new car.

kyle_nocera

Aug 26, 2016

I worked with Brian in buying my new car. He was very professional and a delight to work with. I definitely would recommend him if interested in Audi.

Vavo

Aug 26, 2016

Working with Ryan was effortless, timely and stress-free. Ryan listened carefully to what I was looking for in a vehicle, inquired about my budget, timeline, likes and dislikes. Within minutes the deal was complete.Thanks to Brendan Leary for showing so much patience when I picked up my new Audi.I am a longstanding Herb Chambers customer. So happy I made the decision to stay with Herb Chambers Auto.Love my new car!

cinvita

Aug 25, 2016

Brian Okova, was a delight to work with. He is a great listener, is attentive and calm, not "pushy". I felt very comfortable with him from the moment I met him. He made my decision on purchasing the Q3 much easier. Brian also spent a good deal of time with me on the day of pick up...reviewing every detail in the car with the utmost patience and care! Anyone looking for AUDI?? Brian will be the person I send everyone to. Many thanks to Josh Morrison too!

mwilliamson

Aug 24, 2016

HI, Ryan Beattie was attentive as a sales rep. He listened to what I was looking for in a car but was not pushy. I felt he was invested in making sure I felt as if I got the right car to meet my needs and for a good value. I was honest and stated that I did not want to do the usual car salesman "I will speak to my manager" 5 different times for the best price. I also communicated that I had been on various web sites and was familiar with the pricing. He followed my request. There was 1 negotiation on price and he checked the web sites to make sure he honored his commitment to me. I was so impressed that I referred him to a friend and colleagues who also purchased a car.

Julie R.

Aug 23, 2016

Brendan was very helpful and knew everything there was to know about Audi. We ended up working out a great deal and I'm really happy with my new car. It's a lease and I will certainly be back in three years for another Audi! I would recommend Brendan to anyone who has a family looking for a luxury car. Brendan identified the needs of a busy family, having three little ones himself.

Rburke83187

Aug 23, 2016

Ryan was great all around. I came in to buy a Q5 and he quickly found exactly what I was looking for as far as options, color and price point. The whole process was straight forward and quick. I was trading in my previous Audi and everything went smoothly.

Rohan

Aug 23, 2016

Avoid Service department at Audi Burlington. Manager David Gomes is a rude and impolite person."Before taking loaner car inspect the car yourself and photograph the car completely. Do not trust Herb chamber Audi Burlington. They may giving you undamaged car. They do have some rude and impolite service manager"Sales staff at Audi Q5 are fantastic people. However, I ended up buying my Q5 at different dealership just because they did not have the color i needed.I had been to Audi Burlington for checking friction noise. The service representative Jim Parolisi was very knowledgeable and answered all my question. They offered a courtesy loaner car till they fix my car.A day later when we went back to get our car and return the loaner car. The car checker did not notice it but a technician while walking by noticed that there the bottom rear red tail light had red tape over it.The manager "David Gomes" approached us rudely accusing of damaging the car. I understand that it is natural for him ask us about the damage. But there is a polite way of inquiring and he totally lacked it.Anyways one of their customer who used the loaner was not a good person.Herb chambers Audi Burlington employee David Gomes should understand that they are in service company and should have manners to inquire politely.

Kevin M

Aug 22, 2016

It was great to work with Brian Okova and Nick Dota, both went out of their way to assist me in my search for the car I was looking for. I will be back for my next vehicle purchase.

Nati

Aug 12, 2016

Very informative and Brian was very helpful. Personable gentlemen with a great attitude and took the time for us to think/make a decision. Zach also was huge help for us and hopefully we will be able to see them soon to purchase a vehicle.

Pags

Aug 11, 2016

From start to finish Lauren Savage in the BDC and the delivery of our new Audi Q3 by Brendan Leary the experience was impeccable . The caliber of professionalism and knowledge was outstanding . Additionally, the greetings and interaction by other members of the sales team could not have been more personable . Adnan the General Manager also took the time to greet and chat with us at both of our visits to the dealership. It was a most positive and friendly experience on all levels. We could not have asked for more.

Ward92288

Aug 9, 2016

We made an appointment through Mikail to look at some new vehicles to upgrade our current cars. I was looking to trade in my VW Passat and my wife wanted to upgrade to a new audi lease. He set us up with Brendan who explained our options and helped us narrow down what we like thru test drives and explanations. He was great and ready to help. Once we narrowed down what we wanted and were ready to move forward and then you think you need to prepare yourself for the back and forth of car buying. This did not happen with Brendan and Mikail. They listened to our range while still working with me to get out of my car now. They did a great job helping and we were more than satisfied!

Patrick Fogarty

Aug 8, 2016

Brendan and team worked hard to help me and my wife get into the car we wanted. This is our second car we have leased with Brendan and we look forward to our next visit. Big thanks to Zak, Mikail and all the Herb Chambers staff for the red carpet treatment.

nanni

Aug 6, 2016

Brian was extremely knowledgeable, made the whole experience easy. He took the time to make sure I was satisfied with my choice. When I picked up the vehicle, he spent time with me going over everything and made sure I was comfortable. I would gladly deal with him again. Any of your staff that I dealt with were very pleasant and helpful.

Natalie

Aug 6, 2016

I feel fortunate for the opportunity to have worked with Brendan in finding the Audi that I wanted. Brendan is a genuine guy who works for you and with you, to get you into the car you want/ need, rather than just trying to sell you a car. He made sure I knew what my options were so that it felt like I was making an informed decision. I could tell he had my best interests- I never once felt pressured into the sale, he always followed through on every word, and I can promise you that when I'm ready for the next Audi, he will be the person I contact. Thanks for everything, Brendan!

melmcd1234

Jul 26, 2016

Every single person we worked with through the first moment I stepped through the doors to the moment I drove off the lot exceeded my expectations. Sometimes, when a car is purchased, the service wavers after the deal is signed, but that was so not the case with Audi Burlington. The service and friendliness continued through to the moment I drove off the lot. Brian greeted us right away and was friendly to my and to my 9 year old son. He genuinely wanted to make a connection with us and help us find a vehicle that suited our needs. He was efficient with time, which was huge because I needed to pick up my 5 year old daughter by 1pm. I was able to see, explore, and test drive two vehicles as well as discuss my needs in about 90 minutes on my first visit. Then, we we returned with my husband two days later, Brian enthusiastically went over everything a second time with him. We had been considering another brand of vehicle, but went with the Q7. Mikail was great about working with us on getting a deal we were comfortable with and Josh made the financial paperwork a breeze.Every point of contact I had with someone at Audi Burlington exceeded my expectations. Even the people who were not directly involved with our transaction were helpful and friendly to us. On the day we made the deal, we were there with our 9 and 5 year old children. One woman came over with a coloring book and crayons. They offered us water, coffee, tea, ice cream, apples. It was amazing. I feel like we joined a family. Each time we returned in the days after the deal was signed everyone greeted us happily and by name. I know that this was the right place for us and this is the right car, too.

JMB

Jul 24, 2016

I have been working with Jim Parolosi for over 5 years regarding service needs for my Audi A4. Jim is knowledgable, dependable and very professional in his dealings with his customer's service requirements. It would be easy to do business with any Audi dealership, however, the service experience that Jim has consistently provided is why I have stayed with Audi Burlington. Keep up the good work Jim.

Quincymass

Jul 24, 2016

I visited 3 other dealerships that all played the negotiation game- one quick call to Lauren Savage in Sales, and I received an immediate quote that blew the others away. The price I paid for my new prestige level A4 even rated as "very good deal" on consumer reports

Wolverine49

Jul 24, 2016

Purchasing a car can oftentimes be an incredibly arduous experience, as was my previous car purchasing experience. However, then I met Kathleen Hutchinson who actually made this a relatively fun experience. This lady knew everything, and answered every silly question I had relative to that particular vehicle. It did not stop there either as she made it a point to make sure I understood all of the nuances during delivery. She never made me feel rushed or, that I was taking up too much of her time. Easily the BEST car purchasing experience of my lifetime. Also a shout out to Zac Nolen a really nice guy who made the financing a real breeze. This dealership really made me feel at home as I was introduced to other executives as well; a very friendly environment that I would unequivocally recommend to anyone interested in purchasing a new or certified used car.Finally kudos to Mikail who really worked with me to pull everything together in order to make it work.

car review

Jul 22, 2016

Peter made the process of turning in my leased Q5 and getting into a newly leased one extraordinarily easy. I highly recommend him and Audi Burlington.

Carlpat5

Jul 21, 2016

With regard to my visit to the Burlington Audi Dealership, I must say after explaining to Brian, my plans at this relative to purchasing a new car, not necessarily an Audi, I was pleasantly surprised. Brian took the time to show me a number of Audi Models & not once did he say anything negative about the other vehicles I am considering. At this time of my choice, however because of Brian, I will not make any decision on a vehicle, without returning to Audi Burlington.

Mr-magoo

Jul 20, 2016

I walked into the dealership on a steamy sticky Friday, I was greeted by Sven, I told him what I was looking for he walked me through my options, I had a few questions he brought Josh Morrison who is one of the Finance Managers, he cleared up a few questions. They offered my a fantastic deal no hassles no back & forth, VERY easy.My wife came in drove the car, loved it, the sharpened there pencil a little more and on Monday, Sven picked my wife up at our house so she could take delivery of her new rideThanks Sven & Josh.

KTW69

Jul 18, 2016

I have not bought a new car in a while, but when I went to Burlington Audi, I was surprised how comfortable it was. Peter Matton was great. He was straight and honest from the start. I gave him a number that I needed to be at and he worked hard to get me to that number. The time and effort he gave me was above and beyond what I expected. On the day of delivery we went for a ride in the car and he took the time to show me all the features. He took the time to make sure I was happy and answered all my questions.On the finance side Zak was great to deal with. No pressure and answered all my questions. Easy to talk to and made sure I was comfortable.Audi is my car brand now and Audi Burlington is my car dealership going forward!!

Barry S

Jul 17, 2016

I just bought my second Audi Q5 from Audi Burlington. I worked with Peter Matton who made both this experience and my first purchase several years ago, absolutely seamless and painless. He is highly professional, knowledgeable and hardworking. Everyone at the dealership is extremely helpful even if they are not working on your deal. There are no high pressure sales strategies.Also a shout out to service manager Jim Parolisi and the service team, with whom I have worked in the past. Really top notch and deliver what they promise. An excellent dealership and staff.

Rayjay76

Jul 16, 2016

If your in the market for a buy or leased Audi, check out Burlington dealership and ask for Peter Matton. He has been in business number of years and will work with you to find best fit for you around price and car. If you need service on your car been working with Jim Parolisi for years and he is excellent.

Bmcla

Jul 14, 2016

My husband and I walked into the dealership and Brendan came over right away to help. He was personable, knowledgeable and helpful in answering all our questions and making our car buying experience the best we've had. And quick! We walked out that night with our new Audi!!

Cindy

Jul 13, 2016

Working with Ryan Beattie was actually a wonderful (and fun) buying experience! And even though the poor guy had to put up with my multiple visits to the showroom since I was trading in two cars, his enthusiasm never wavered. Not only is Ryan very knowledgeable, but he also was diligent in tracking down the "perfect" car for me and then explaining how everything worked. Since my cars were about 15 years old (and manual transmission) there was a steep learning curve for me, but Ryan was incredibly patient. I had been to several other dealerships over the previous few months and basically wanted to run away from the salesperson, but definitely NOT from Ryan. I'm not exactly sure how he made buying a car a fun experience, but he absolutely did. Thank you, Ryan!It was also a real pleasure to work with Zak, the business manager! What a great team!

jjcsn

Jul 13, 2016

Ryan Beattie was extremely attentive listening to our needs and our personal history.He was not hurried with us, giving us the opportunity to think through choices.He searched to find just the right Q5 for us, both in color and options. The first pricinghe provided was fair and in our ballpark. Ryan was extremely personable and easy towork with, not your usual car buying experience. His attention to client background putus at ease, and more inclined to make a deal. His final personal touch was the wordingon the red delivery card - he remembered my USAA background by writing Lt. JohnShea and Joyce Shea.

William W.

Jul 13, 2016

General Manager Adnan Sehovic has assembled a team of sales and service professionals that set the standard for excellence ... Mr. Sehovic, Sales Manager Nick Dota, Sales Representative Bruno Lopes, Business Development Manager Lauren Savage, Service Department Consultant Jim Parolisi, and Finance Consultant Zak Nolen are the BEST at what they do ... if you're looking to buy or lease an Audi, go to Audi Burlington ... you'll be glad you did !

22liberty

Jul 12, 2016

This was the easiest car buying experience I've ever had. Ryan was enthusiastic and knowledgeable and just a good guy. 5 stars. Josh and Zach in the business office were great as well. They were able to accommodate our crazy schedule. The Q5 is fantastic.

Maria M.

Jul 12, 2016

Wow talk about a great experience buying car! Ryan Beattie made the experience easy and something I never thought possible...fun! Ryan was professional, knowledgeable, and patient. His friendly attitude made the whole process fast and easy. I felt that he wanted me to get the best deal possible and he took the extra time and effort to make it happen. This is my 3rd Audi, but 1st experience with Ryan as my sales person - it will not be my last! I couldn't recommend Ryan more!!

mikej

Jul 12, 2016

Ryan was easy to work with and he helped me order the exact car that I wanted. Ryan kept me up to date on the whole process and even surprised me when the car arrived. I'll be sure to visit Ryan again when I need my next car.

Katmoy62

Jul 2, 2016

Brendan Leary made the buying experience effortless and enjoyable. He was professional and thorough in his knowledge of the Q5 and I was able to make my decision immediately. I would highly recommend seeking his assistance for future purchases with Audi Burlington!

Bill Perry

Jun 23, 2016

Outstanding customer service from the purchase last year through servicing of my Q5. Peter in Sales and Derek in service are assets to the organization. Total follow through!

williamwhays

Jun 17, 2016

My purchase of a 2016 Audi A6 TDI from Audi of Burlington was a very positive experience. The salesman was very knowledgeable and knew his product well. The test drive was a fair representation of how the vehicle performed in various driving conditions. Hew was friendly and helpful during the entire buying experience. The salesman even drove to our home to have some paperwork signed which saved me a long trip from Cape Cod. I would be happy to recommend Jay Levy to anyone looking for an Audi vehicle.The sales manager again was very helpful in my decision making process. He also knew the particular car and its features well. I was offered a fair deal and the process was a very pleasant one. I found the dealership to be very honest and straightforward in my dealings with them.

Tko4111994

Jun 17, 2016

Needed help getting a couple parts for my 2010 A4, a good friend had reccomeneded the Burlington location to me. Had no problem getting what I needed thanks to Adam Williams. Was a pleasure to talk with, extremely professional and made the whole process a breeze. Will absolutely be returning here any time I'm in need of service!

JasonTru

Jun 15, 2016

I recently brought my S4 to be serviced by Audi Burlington, Ma. My service advisor, Jim Parolisi, provided me with excellent service. He was very knowledgeable of the mechanical issues, showed care explaining the issues to me thoroughly and followed up as appropriate as to when my car would be ready. The dealership provided a loaner car to help ease the disruption of my daily routine. When comparing Jim's service with other local European car dealerships (competitors) I've visited in the past, the positive experience Jim provided was the best a customer can ask for during a time of need with a car problem. Because of Jim's service, I've also recommended Audi Burlington to other Audi owners. MANY THANKS, Jim -- you're the best! Another very satisfied customer for Audi Burlington service department.

Cheryl

Jun 12, 2016

Absolutely horrendous experience here on Memorial Day. My husband and I were working with a sales associate who seemed to understand what we were looking for. The associate called his sales manager (Nick Dota) who came over and became quite aggressive after a misunderstanding re:timing of availability of one of the cars we wanted (never offering a dealer swap, short term use of courtesy car, etc and instead trying to upsell navigation on a car on the lot). My husband tried to clarify his message, after which the sales manager shouted, "you must not be listening." My husband said, "excuse me?" The sales manager proceeded to throw our keys at my husband and told us to take our business elsewhere. He followed us out of the dealership shouting threats multiple times in front of at least five other customers (maybe more?) in the show room on the holiday weekend. He continued to scream as we drove away. Unfortunately, I think this had a lot to do with what we were wearing and not being taken seriously as a customer. Horrified, we thought this must be representative of a Herb Chambers dealership and not the Audi brand. Luckily, we were able to purchase the two cars we were looking for at another Audi location later the same day (which was able to easily accommodate our requests).

MichiD26

Jun 12, 2016

I recently leased an Audi Q5 from Brendan Leary. He was very personable and knowledgable about the Audi line and extremely responsive to my needs. The process was quick, easy and painless.

Mariab

Jun 4, 2016

I recently bought a Q5 from Audi Burlington from Brendan. The entire process was painless and fun for my family. Brendan was patient and honest and truely listened. The GM Nick gave us the best offer to start. I recommend them highly.Maria

Jroe1021

May 27, 2016

I had purchased my Audi in NYC, so needed a dealership in the Boston area to get it serviced. After reading reviews of Audi Dealerships in the area, I settled on Audi Burlington and after my experience with Derek Brodeur I understand why people are so happy with their service. I was treated like a I had been a customer for years! I highly recommend them to anyone looking for an Audi dealership to service their car.

cgquinn23

May 23, 2016

Peter sold me an A3 recently. It was a great experience. Peter made the buying experience extremely easy. I highly recommend anyone looking to buy a new or used car to use peter and the staff at Audi Burlington.

NicoleD

May 23, 2016

Terrible experience when I had an issue with the car. Leasing experience was good but I received awful customer service from Adnan Sheovic the general manager. Adnan didn't return my email and when I called he was rude. A follow up to my email or a phone call would have gone a long way. FYI if you're thinking of buying/leasing an Audi, bank on any repairs taking months because the parts are slow to arrive. I wasn't the only person waiting over a month to get my Audi back.

S4CPO

May 19, 2016

Brendan Leary made the experience of dealing with a big dealership feel very personal. He has a strong understanding of the Audi products. I expect we have established a good business relationship.

Audi A6

May 12, 2016

Brendan sold me an A6 recently. He was such a wnderful salesperson to work with. He made the entire experience a breeze. I highly recommend him when considering your next car purchase.

hunter728

May 11, 2016

Jim is by far the best service man that we've encounter in the past. Hands down. Very straight upfront and courteous. He went beyond his duty to make sure that we are happy with the service performed. It was our 35K service for our vehicle. Front break pads and rotor were replaced promptly after Jim called to give us a quote. Though it's expensive given it's Audi OEM parts comparing to other vehicle brands, he found us a coupon to use which saved a bit money. There were minor scratches present in the front of the vehicles that I noted(not Audi's fault/cause). Jim agreed to take a look and arranged me to come in on a separate day. The repair was done in less than 20 minutes. The vehicle came out clean as before(95% of scratches were buffed out and gone, and I'm pleased with the outcome). I highly recommend anyone who's looking to service their Audi's. This dealership in my opinion is by far the best. Thank you Jim.

chrisjbritt

May 5, 2016

Jeff in the Audi service department is a rare find! He is a true Audi enthusiast and knows his stuff... He's been my A8 service rep for the past three years and it's truly the best service I have received. He has an honest no pressure approach. I've been an Audi driver for ten years and have yet to find better service. I live an hour away from the dealership but continue to seek Jeff and his service team out for routine maintenance and repairs. Even last minute repairs on a Friday afternoon are a breeze after a quick phone call...and he even was able to secure a loaner last minute. As long as I drive an Audi, I will continue to seek out their service department. They are always flexible in accommodating my unusual schedule. In on instance, which speaks volumes to their level of service and commitment, Jeff arranged a conference call with the head service technician so he could better explain the diagnostics and what needed to be fixed, since I didn't initially understand the issue at hand... I've had my car service at five or sex other Audi locations in Massachusetts and New Hampshire, and no one has come close to the level of service that Jeff and his team provide. Although I did not buy my Audi at this location, I will certainly be purchasing my next. I have bought within the Herb Chambers brand before and when I have consulted the sales staff at this location, they are polite, curteous, and nothing but professional. They have a customer for life...

AudiQ5carguy

Apr 30, 2016

A clean, bright showroom, fair dealing, takes lots of time to make sure the buyer "knows" all the nooks and crannies of the new auto. Great service, easy to get appointment to fit your schedule.

JB

Apr 20, 2016

My prior vehicle had been totaled and I was looking for a pre-owned vehicle that wasn't even from their brand. They ended up having exactly the vehicle I was looking for. Kathleen H. and Nick D. were AWESOME to work with. They were clear and up front, always asked if we wanted something to drink or needed anything, and told us that even though the vehicle wasn't on our schedule (meaning that it could be sold before we decided) that THEY were on our schedule. Polite, professional and polished. Great place to do business. Would return again for sure!

R. Joshi

Apr 19, 2016

I walked in to the service area to get the oil changed and walked out with a brand new Audi Q3 from Herb Chambers Burlington Audi. I credit the lady in the service area (apologies for not remembering her name) and Brendan Leary in particular for helping to make the experience a positive one. He showed an extraordinary amount of patience throughout the process. Not only he made sure that my car needs are met, he also made sure the this was within my budget.. I would highly recommend the dealership and Brendan in particular to anyone who is looking to buy or lease a car. Thank you so much Brendan. Keep up the great work!.

MFERGS1919

Apr 18, 2016

Spoke with Jen on the phone for a 15k service for my A3. I was given a price of 240.00 + tax. Also, I had a 15% off my 15k service from IRA audi peabody. She told me they honor any prices/specials/coupons from audi dealers in the area that was not expired.When I came in for the service the price was 359.00+ tax, not 240, and would not honor and specials from any audi dealer. Tip for everyone with an Audi in this area: drive the extra 10 miles to IRA audi Peabody. Better service department, better sales department, and most of all better customer service.

tlheath

Apr 17, 2016

Brendan was great. He was patient while I worked through which car I wanted - no pressure! He even arrange for us to bring our dog for a test ride in the car we were looking at to make sure that he could get in and out of the car. I really enjoyed my buying experience.

LJF

Apr 12, 2016

Audi of Burlington is the best.I had a great experience and Peter Matton facilitated a professional, courteous, and expeditious car purchase. You will be a forever customer.

Prerak Shah

Apr 12, 2016

Had a wonderful experience at Audi Burlington. Peter Matton was excellent and went above and beyond to make this process easy and stress free. Thanks again to a quality dealership!

JBQ7

Apr 7, 2016

I had a great experience at herb Chambers Burlington Audi buying my car. I credit Brendan Leary in particular for helping to make the experience a positive one. He showed an extraordinary amount of patience throughout the process. I know if I have questions about the technology in the car, he'll be there to help. I wouldn't hesitate to recommend the dealership and Brendan in particular.

gjaffe

Apr 6, 2016

I had a very good experience with Brendan Leary. He was especially helpful during and after the process. No complaints. Process was very thorough and "painless"

Kalamata1

Apr 6, 2016

I am writing this review for Audi Burlington and rating them 5 stars without event having purchased a car from the dealership. I reached out to Audi Burlington to look into pricing for a 2016 Audi S4, realized that it really was not the car for me and was more interested in a new Mercedes. . Rather than pressure me to purchase and Audi, which is very typical from car dealers Stephanie Collins referred me to the right sales person at the Mercedes dealership and gave them all of the information and background on my lease that I was interested in!This made the Mercedes purchase more streamlined and smooth. I really feel compelled to note this because it was really a very thoughtful and helpful thing to do. Rather than "fight" for business it was nice to see the dealers helping each other out for a change.Thanks,D

Seth K

Apr 6, 2016

I had a truly exceptional car buying/leasing experience with the Sales Team made up of Ismael, Lauren, and Stephanie at Herb Chambers Audi Burlington. Stephanie and Lauren were my first point of contact via an inquiry I made on their website. Both ladies worked diligently to provide me with the pricing options I was seeking out on the A3. They answered any and all questions I had. If they didn't have the answer right away, they sought it out for me. On the day of my test drive, Ismael (my sales agent) picked me up from public transportation (I live in the city) with the car I was interested in and I started my test drive. He was polite, accommodating, kind, and extremely helpful. I didn't feel pressured or uncomfortable at any moment during the test drive or at our sit down back at the dealership. This made my decision to move forward easy. On the day I picked up my car, the weather was a bit nasty. Despite those circumstances, Ismael picked me up at the Alewife T station and drove me to the dealership as I was anxious to be in my new car. Since I drove off the lot, Lauren and Ismael have been in touch ensuring I'm happy with my choice and making sure I have all questions that have come up answered. I highly recommend this team at Audi Burlington!

Laurie P of Georgetown

Mar 31, 2016

I had a wonderful experience purchasing my Audi through Brendan at Audi Burlington. As a past Ira Audi owner I must say how different it was with Herb Chambers. Service was customer centered, non pushy, and very enjoyable. Brendan was always available to me even on his day off! Truly loves what he does and it comes through in how he interacts with both customer and his co-workers. He is absolutely a wonderful addition to the Herb Chambers family! Thanks Brendan, you made the experience effortless for me! Laurie P. Georgetown,MA

Brownie8

Mar 30, 2016

Writing to relay to Audi Burlington that I had an excellent experience dealing with Brendan Leary. I wasn't sure what exact model I wanted going in so Brendan's in depth knowledge of not only the brand as a whole but every feature/spec of each vehicle was apparent right away. Brendan's expertise, local roots, excellent demeanor and low pressure approach all combined to make my first Audi purchase experience a truly positive one.Rating the dealership 'good' due to my first visit (on a Sunday p.m.) when I didn't get helped in the showroom so ended up just walking around the lot to look at the inventory before leaving to visit another dealer. I decided to give Audi Burlington a second chance and returned for a vehicle test drive and met Brendan. Brendan (along with Zak Nolen in finance) successfully turned around what was not a great first impression of the dealership and both employees were really great to work with. Whether it was via email or phone each took the time to answer all of my questions and/or allay my concerns. Thank you Brendan for your customer centric mindset which is a rare trait these days!

Davekos1

Mar 30, 2016

When I walked into the dealership as a female and alone, I was ready for a fight. Dealing with Brendan was so easy and non-stressful. He treated me with such respect and professionalism. I will be back to purchase my next car with Brendan for sure. The smile hasn't left my face since driving from the dealership. Thank you so much Brendan!!Mary Taylor-Davekos

JonArakelian

Mar 30, 2016

I am now on my third Audi, all of which I have purchased at Audi Burlington. Adnan Sehovic runs a truly amazing operation, from the time you purchase a car, to when you bring it in for a service. He is one of Audis and Herb Chambers biggest assets. Audi Burlington makes car buying a true experience and cares about their customers. Peter Matton has sold me all three of my Audis, and is a breath of fresh air when it comes to his knowledge, passion, and expertise of both Audi and the auto industry. Jeff Buchholz is my go to when it comes to bringing my car in for service. He gets the job done and is always on the ball. When I bring my car in for service I will only work with Jeff and am always taken care of, he is quick, attentive, and always follows up after you pick up your car.

Erik

Mar 24, 2016

I brought my Audi all road car in for service to check a tire for a slow leak they did not notify me but put a plug in my tire for $43 When I got home I checked my tire it found a staple also in my tire that was overlooked. But 43$ for a plug it wasn't made of gold Labor was 39.95 miscellaneous charge 3.00 total bill was 42.95 They could've told me there was a nail in the tire and I would've went to a service station for $10

Mkuroen

Mar 24, 2016

Kevin Freeman did a great job taking us through the purchase of a new Q7. While a vehicle with the particular options we wanted was not available on that lot, Kevin was able to find a vehicle with the options we were looking for in the to-be delivered inventory. We were able to pick up our New Q7 within 3 days of Kevin locating it. Overall the experience was great from test drive, to trade, to delivery. We would recommend working with Kevin and Audi Burlington to others.

RO

Mar 18, 2016

Had the the occasion to visit the Audi store in Burlington & was interviewed by Sales consultant on what I was looking for in a SUV. Individual was patient with all of my answers & questions & able to id my needs & budget constraints. With those in mind, I test drove an almost new CPO Premium Plus with tech package. Very good vehicle with the fun to drive quotient! Price & trade value not so good! Follow-up is always tricky in the sales business & I acknowledge that as you don't want the dealership to be a nuisance, yet we all want to feel special. Not sure where my perception of dealership behavior changed, but was not pleased & purchased elsewhere. No names used above as I chalk it up to my not communicating more strongly my activity of shopping for what I considered a fair price on product as well as my trade!

Anja Langbein

Mar 7, 2016

We were very satisfied and impressed with Brendan Leary's expertise, professional knowledge and personal, polite and respectful behavior in selling us our brand new Q7. Burlington AUDI should be very happy to have colleagues like Brendan on board!

Hglennon

Feb 25, 2016

I drove a bit to see a mini the dealership had and they don't even sell them! When I arrived I met a wonderful sales lady Kathleen Hutchinson! She was so "REAL" which was great! Very personable friendly and knew her stuff. I didn't feel like I had to have my guard up which was a first for a dealership usually attacked! While waiting other Sales persons made sure I was being helped again non aggressive. I really wanted this car and Audi was so great to meet me where I needed to be. I'm so happy! I will let everyone I know I had the best experience here and all who know me know I have seen many dealerships! Kathleen I truly believe I made a friend. Thanks again!!!! What a pleasure thank you AUDI !!!! Just one thing... The receptionist needs to speak slower. Thanks

Julie

Feb 20, 2016

Peter Matton provided me with a pleasurable and easy experience during my purchase of a new Audi Q3. Peter is professional, genuine, and has extensive product knowledge. He was courteous and did not pressure me to purchase. He patiently answered my many questions leading up to my decision to purchase. Shawn and Zac in the Finance Department were equally professional and made the process effortless and fast. Thanks again to Peter, Shawn, and Zak for providing outstanding customer service and making my experience in buying an Audi and outstanding one! Thanks, Julie

Ericatgandk

Feb 18, 2016

Brendan, again thank you for your hard work, attention to detail, and tremendous professionalism delivering my A7 today. I will touch base in a week or so and take you up on your offer to go over any questions I am sure to have on the new features offered in the A7.thank again.Eric

Svinaik

Feb 12, 2016

I was one of the folks living with the TDI uncertainties (2014 Audi A8L TDI) and had chanced upon discussiing my issues with the Audi Burlington Team while I was there for a regular service.Audi Burlinbgton is run by a group of individuals who will go beyond any expectations that I have from any Car Dealership. My problem was immediately their problem and the whole team (From the General Manager Adnan to the Sales team (Josh / Nick / Peter) to the finance team (Shawn) to the service team (Cindy) were collaborating to help me out with my situation of owning the TDI. A8L.Long story short, I went in to service my 2014 A8L TDI and I walked out with a 2016 A8L 4.0 Gas version. Audi Burlington team has won me over for rest of my car purchasing life. Truly grateful for their support, concerns and treating me not as a customer but one of their own.Sanjay

lhuynhR8C

Feb 9, 2016

What can I say other than the fact that Adnan, Jonathan, Brendan, and Nitra are one amazing team. How else could I explain buying a new car on November 16, and then just a few months later on February 4 buy another new car?From Adnan's leadership, to Nitra's attentiveness, to Jonathan's massive collaborative effort, and concluding with Brendan's delivery of my car - my experience has been outstanding and my car purchase an absolute dream come true. Now, let's talk about the delivery. Brendan's fervor, attention to detail, and first rate concern for all aspects of my purchase experience is barnone the most enthusiastic and joyful of my car purchases (of which this is my 30th car purchase).Brendan has been a "go to guy" with whom I felt fully comfortable trusting in, getting anything that I needed done, and ultimately sharing in my "12-year old boy buys a supercar" dream come true. Absolutely stellar.

prArt

Feb 3, 2016

Brendan Leary helped me to buy a new Audi Q3 with courtesy, professionalism, and care. He answered my many many questions patiently and with an extensive knowledge of the vehicle that gave me the confidence that I was making the right choice for my needs. Brendan's commitment to me as a first time buyer assured me that I was in good hands. Many thanks, Brendan.

atPhilHolberton

Jan 12, 2016

How often to do you have an interaction with a New Car Dealer and at the end of the day you are glad you did? Knowing I wanted to buy a new car and Herb Chambers has the most product, I sought a dealership that would have the variety of product choice yet can accommodate that I live in new Hampshire and is equipped to sell a vehicle across state lines.As it turns out, I had a chiropractic appointment, and I struck up a conversation with an Audi technician. To make a long story short, he introduced me to Brendan Leary the only sales person he could recommend.Brendan Leary went out of his way to make this event happen - driving two hours to my home (with the new car) to register it and transfer ownership from the dealership to me. This trip, of course, was after I/we constructed a deal that was comfortable. Thank you, Brendan, I have a feeling that I will see you again.

JeffS

Jan 5, 2016

Thank you Brendan for making the car buying experience so easy! I originally visited Audi of Burlington to take a quick look at the A6 before leasing another BMW 5 series. Needless to say, I am happy I made the trip.I am fortunate that I met Brendan Leary. Rather than "sell" me the car, I truly feel that he helped me purchase one... Yes, I know I sound like a Herb Chambers ad, but it's true! Brendan has amazing product knowledge, a calm no-pressure demeanor and a clear desire to make sure that I ended up in a car that I would truly enjoy. Josh Morrison was accessible, honest and transparent as he located a car that had the options I wanted and as we finalized the deal.I highly recommend Brendan, Josh and the entire team at Audi of Burlington.

Busy Woman

Dec 31, 2015

I just leased another Audi from Audi of Burlington and am happy as can be with the service I received from everyone at the dealership especially my salesman, Tom Viner. He is honest, knowledgeable, energetic, and delivers outstanding service. He even delivered my new car to my home and helped me clean out my old one since he knew I was too busy to get to the dealership. Other salesmen were happy to help me as well when Tom wasn't in the showroom. My service associate, Cindy B. is outstanding . Great experience all around!

ConcordCarBuyer

Dec 28, 2015

Thank you to Brendan and Nick for superior service in helping us find a way to buy a TDI during the time of a stop sale on the model. We ended up buying a used 2015 TDI that was a loaner and received very reasonable terms. The Audi sales and service team was top notch and I'd recommend them highly.

jeff

Dec 28, 2015

I bought a previously owned Mercedes from Jay. The car was absolutely beautiful, Jay never used any "pressure tactics, was very patient with me and always professional. We took multiple cars on test drives and discussed the pros and cons of each during and after the drives. When it came time to negotiate price we had a bit of back and forth, but it wasn't uncomfortable or contentious. Took a while - but to say the least, I was quite pleased!After picking up the car and driving it for a few days there were a few specific things I either didn't like about the way the car drove. I brought it back and then met with Mikail and Jay together. First of all, they helped me understand a few things about this newer model car after going out driving with me and observing my operation. Then we in fact discovered a few minor things (previously not noticed wheel rash and some brake vibration. They fixed everything - i don't think I ever even got to the point of even asking/ demanding. If it wasn't quite right they offered to have it fixed - and they did so in no time. Mind you - the deal was closed. They had no obligation, but did it to make sure I was happy - and - I'd come back again!Well, my wife loves the car - and I am excited about the 2017 Audi Q5 - probably going to visit the guys again in a year or so.Wonderful experience - Jeff

ElizabethAMarshall

Dec 26, 2015

Brendan Leary was wonderful. He was enthusiastic, knowledgeable, genuine and got me into a beautiful car. He went above and beyond -- because I started a new job the week I got the new car, I did not have a lot of time to pick it up and get the plates transferred and the vehicle inspected. He drove the new car to my work, and did the switch with the old one. I went into work in the morning with a 2013 and left work and drove home in my new 2016. Fun and wonderful! I also had a couple of issues within days of owning the new car -- even though they were not sales related, Brendan was on top of it and made great recommendations for next steps. Really enjoyed working with him!

Winman3

Dec 13, 2015

Thanks to Lauren and Nick We bought an Audi R8 from their dealership from a long distance away and then had it shipped to Arizona. They made our experience effortless Lauren followed up every step of the way before, during and after the car arrived They are the best, don't hesitate to deal with them

11Trookies

Dec 3, 2015

Brendan made this a great experience. He is everything you want in a Sales professional but don't always find. I will definitely work with him again in the future!

mdotolo

Dec 1, 2015

Brendan made me and my family's experience easygoing and worry free. He was patient and did not make me feel pressured or rushed, which made me comfortable because it was the first time I bought a car. The experience was outstanding and his service was top notch. I could not be more satisfied about the experience and my new car!! Thanks to Brendan, my family and I know who and where to go if we are in the market to buy a new car.

Leo Depuydt

Nov 11, 2015

(Writing from my Internet-equipped, WiFi-equipped, Audi; that is, broadcasting to the world from my Audi) Let me tell you all about the wonderful experience I had buying my 333-horsepower Audi S5 Prestige Manual at Audi Burlington. I had been soul-searching as to which Audi to buy. Sorry, S7, you too are a beauty (and a beast) but you do not have a stick shift model and your price is really getting up there, yeykes. In late August early September, I communicated several times with Taylor Phillips, Client Care Specialist, and this was really quite pressure free and uniquely helpful. Then one evening, I wrote an email describing an order for the car that I ended up buying and communicated the out-of-the-door price that I considered reasonable. (By the way, I will not tell you how much this car set me back, or rather perhaps, set me ahead. But I will whisper it into your ear if you ask me.) The reasonable price for me is 1000/2000 above what is called the good price on many Internet venues. As a matter of principle, I do not negotiate. But I have good news for my enemies, of which I hope I have few: I do take prisoners. I wrote out the reasonable price and within minutes Lauren Savage, Business Development Manager, wrote back with a price, obtained in consultation with a sales manager (I believe that must have been Josh), that came in $446 below that. That was a magical moment. The deal was done! The next day I visited the brand new facility at Burlington and was much impressed by its shiny spaceship-like look and its convenient location right on I-95/Route 128. There, I made the acquaintance of Juan Tejada, Audi Brand Specialist, who expertly answered all my questions and allayed all my concerns and would guide me through the entire buying process. The deal was sealed and then the wait was on. The car was promised for December. For a while, all remained quiet on the Eastern front. In mid September, I added the Sports Differential to gun out of curves even faster and Audi made the accommodation. So I do not want to hear anyone whining that I did not put it in. Stop complaining! Then, one Saturday morning beginning November, Juan sent me an email that the car had arrived a month early from Ingolstadt, Bavaria, Germany. Deutschland ueber Alles! The scramble was on. On Monday, I met Derek Giardina, financial manager, and I bought all the protection and programs that I could get. I am sure that you know what they say about car dealerships and car buying. There are these annoying customers who keep pressuring car salesmen to pitch more and more products to them so they might be able to buy them. I confess that I did put Derek, expert finance whizz, through the ringer. I wanted to cement all the misgivings that people have about car buying. I asked him more than once whether this is all the protection that I could buy at this time. He was visibly sweating and I enjoyed causing putting him through all this misery because car buying is supposed to be this completely wretched experience that everyone thinks it is. It was so satisfying to set the record straight and to maintain a time-honored tradition. Anyway, folks, I am really done car buying now. I held on to my first car ever for more than 18 years and still have it, having it expertly serviced at Acura Walpole for more than 16 years. It is an Acura 1997 CL. And it is a wonderful car. I still have it. Difficult to believe that they made such a car 20 years ago. It runs exactly as it ran in 1997. But Acura does not have two-doors in its current lineup. And two-door was non-negotiable. In the end, I needed a car that offered me complete freedom from distraction for a long time because I have a lot of thinking to do in the years ahead. Enough car-buying. Thank God! I wonder what car He drives. I was guessing an Audi. Or should that be audi. I want to be in His good graces because I am hearing that He has a lot of clout. Maybe He has more than one car. Maybe He even has one of each make and model. Just to impress the ladies. Or would that be all the ladies? What do you think? In the end, to me, the Audi A5/S5 is the car that most reminds me of an aria by Pergolesi, whom I consider the greatest composer of music of all time. It is, as the celebrated Charles Burney described Pergolesis music, simple, clear, true, and also sweet. And I would like to add: A little mischievous. It is nature itself. Leo Depuydt POSTSCRIPTHere is what I wrote to Audi Brand Specialist Juan Tejada and Business Development Manager Lauren Savage when arriving home with my brand new Audi on November 5, 2015 (slightly edited): Dear Juan and Lauren, Cordial greetings also to Taylor, Nick, Josh, and Derek. Many, many thanks for helping me make my transition to my second car, an Audi S5 top of the line Prestige with Sports Differential and Luxury Package, to Taylor (Phillips) for much help with soul-searching, to Lauren (Savage) for a pretty incisive proposal at a critical juncture, and to Juan (Tejada) for the many conversations and tutorials (Juan, I will take good care of the car: Tu tienes mi palabra de honor e de caballero). I knew that I needed a conservatively but beautifully styled two-door car to get me through the next decade and beyond, after more than 18 years with my first car. I am a great admirer and reader of the Tao Te Ching by the master Lao Tzu. Understatement is everything. Audi is providing me with the understatement that I need. The fact that Walter Silva of Italy designed the car is good to know. As one says in the language of Italy, where Silva is from: Audi rappresenta quello che e` veramente importante in Italia: Eccellenza in nome delleccellenza. On my way back from Audi Burlington, I drove most of the way in the left most lane. With a car like this, driving anywhere more to the right would have been quite beneath my newly resumed stature. I quite realized that I was the sexiest on the road so I was swinging my hips and leaving all the other cars panting for sheer lust. I lost little or nothing of my ability to drive manual after 18 months of last having done so (on the German Autobahn at 100/110 miles just cruising and more passing). I look forward to having the car serviced at Audi Burlington. Best wishes. And do say hi to Herb. Leo (Depuydt)

JoelO

Nov 2, 2015

I recently worked with Brendan Leary while searching for a new car. He was patient, courteous and helped me find the right car for my family's needs. My experience with Brendan and the rest of the staff at Audi Burlington was an A+. I would highly recommend them to others.

Rain

Oct 28, 2015

Everyone was extremely helpful especially Bruno Lopes. It was a great experience to buy certified car from him. He took care of everything from start to the end :-).

BoDog

Oct 27, 2015

The process from start to finish in buying my new A5 was great. Brendan took the lead and was awesome throughout. I would highly recommend the dealership to anyone looking to buy an Audi.

cargirl

Oct 27, 2015

Everyone was extremely helpful and very friendly to work with. Bruno was great to work with. Would definitely recommending the dealership and working with Bruno to friends.

TomG

Oct 24, 2015

Throughout the process Brendan Leary was focused on making sure of the best outcome for me as well as the sale of a car. I always had the feeling that Brendan appreciated who I was and knew what would serve me well. I believe that he skillfully achieved two goals; he represented his business well and advanced my interests as his customer. No mean feat in this world.

carguy

Oct 12, 2015

Juan helped me with the purchase of a new Audi. I was very impressed with his professionalism and friendliness. He respected me and my needs and strove to ensure that I was more than satisfied with the car and the entire purchasing process. I would recommend Juan to any and all prospective car buyers. He is a stand-up guy, and I won't hesitate to seek him out when purchasing my next Audi.

tja15

Oct 5, 2015

I recently purchased a new A3 from Audi Burlington. The experience was all around professional, efficient, and courteous. I would highlight Brendan Leary in particular. He navigated my interests/constraints with ease and experience, and he made the process pleasant, transparent and efficient. I remain a highly satisfied owner of a new vehicle and I am entirely happy with the process of acquiring it.

Speedracer

Oct 4, 2015

This is my third car that I have purchased from this dealer. The experience was stellar with great attention to detail and customer service as well as pricing. I was neither oversold nor undersold. My salesman and his managers delivered on every promise. AND the after sales customer service was equally incredible. When the vehicle was delivered my salesman, Brian went over every detail of the car from its technology to the convenience features in the vehicle. I have purchased Porsches, Bmw's and Land Rovers and no experience even begins to compare how I was treated at this dealership. My wife is due for a new car and I am trying to convince her to buy an Audi just so we can repeat the buying experience again.

Rolinson Bob

Oct 1, 2015

Why; 1 pressure to pay $1,000.00 before ever seeing theQ5 2. After paying the $1,000.00 and bringing in my title day 2 still did not see theQ5 3. After sitting around the waiting area for 2 hours sign over my A4 and signing the loan paperwork I got to see theQ5 . 4. waiting another half hour I was told I could get the Q5 Four days later. 5. promised the Q5 with everything ready to go at 10:00 am it never happened. 6. by noon on my pick up day I was told about the Q5, 7. Called Audi USA for some help 8. first full day of ownership and for 4 hours e-mails phone calls no one knew where the key for the wheel lock was, "look in the glove box" Look in the cargo area" finally the tech had to tell the salesman and the manger where to find it. It seems to me once I sign off on the Q5 the dealership was finished with me. I called another dealership not related to HC and they told where to find this key or socket. They also went into detail explaining the Q5 on all point Burlington did not. Is the service area the same?

gerryharry

Sep 28, 2015

Kathleen Hutchison was a pleasure to work with. She searched all over New England for the right interior color of my new A7. The whole process was smooth with no surprises. I absolutely recommend the dealership and Kathleen if you're in the market for a new car.

chrish

Sep 21, 2015

Recently I had the pleasure of working with Brendan Leary to lease a new Q7. Brendan worked quickly to locate and deliver the car. He was thorough with his work and follow up as no detail was left out! I had some follow up questions and a request that he addressed and resolved right away. He made the whole car buying experience enjoyable and comfortable! Thank you!

Jspang

Sep 2, 2015

Absolutely nothing but good things to say about Audi Burlington, especially Brendan Leary. He is the culmination of a honest, hard working professional. I recently purchased a Q5 from Brendan and he ensured that I was completely satisfied and educated on the vehicle. I would highly recommend working with Brendan to anyone looking to purchase a vehicle at Audi Burlington.

ken2702

Jul 30, 2015

I bought my new 2014 A4 here and the sales experience was good with Jay Levy. At my first service (straight forward 5K service) everything seemed to go well, working with Jeff Buchholz, with only a small negative at the time. As it was a couple of hours past the expected ready time, nearing the end of the day and I hadn't received any update I called the service department myself to find out my car was indeed ready.Then my car went in for its second service at 15,000 miles with my only reported problem being a couple of the dash warning lights coming on for a day or two and then going off again. The issue is that I dropped my car off as scheduled at noon on 7/28 and picked up the loan vehicle, but then struggled to get any information or even speak to someone in service for the next couple of days. Despite being told at drop off I would receive a call that afternoon with the status or to let me know it was ready. I received no call. I did try to call in but was told by reception everyone in service was dealing with a customer so I left my details and assumed I would not get the car that day.On 7/29 at 10am still not having heard anything I called again and could not get through to the service desk so left my name and number with reception, expecting a call back. Not getting through to the service desk now becomes a theme. I did not receive a call back.At 1pm I called again and ended up with the receptionist who again took my name and number and promised a call back. I did not receive a call back.At 3:20pm I called again and spoke to the receptionist. All Service Agents were dealing with customers so I elected to wait, and wait. This strategy worked however as after 16 minutes I was put through to Cindy Budzinowski, who I had originally booked my car in with. She explained that some additional work was needed due to the diagnostics but she would get a full update from the mechanic (who happened to be out test driving another car) so would call back in 20 minutes with an update. I did not receive a call back.At 5:20pm I called again only to be able to get as far as the receptionist. After waiting for 10 minutes I gave my name and number again.5:45pm and I finally received a call back to say the car is getting washed and is nearly ready for pickup.Cindy was very apologetic about the wait saying they are overwhelmed right now, which I can believe as I could see the large pile of service notes on their desks when I checked the car in. My feeling is that they are way overworked and just not able to deliver the level of service I would expect from a luxury car dealer. There should be regular call backs if work is taking longer than expected and certainly a call back at the end of each day with a status.Also, when I did go in to collect the car on 7/30 I had to wait 20 minutes for the valet to retrieve it as it had apparently been blocked in.Due to the hassle of trying to get hold of someone and the lack of information I'm not sure I'll be back.

Tony&Lindsey

Jul 21, 2015

My wife and I recently brought our Audi Q5 in for scheduled maintenance. We have to say that the staff at the dealership has always been amazing. The service department staff is always friendly and attentive. On this particular day we dealt with Jeff when we dropped off our vehicle. Jeff was friendly, helpful and informative. I found myself standing at the counter chatting with him like I'd known him for years. Jeff made what is typically a stressful and unpleasant adventure very relaxed and actually enjoyable. Aside from the car being amazing, everything about our experience with Herb Chambers, from dealing with Caitlin in sales to the sales manager as well as Jeff and the entire service staff has my wife and I talking about how we would never go anywhere else to purchase a vehicle. We highly recommend Herb Chambers, especially the Audi dealership in Burlington.

PatriceD

Jul 10, 2015

Audit of Burlington team does a fantastic job in making the experience of buying a car simple and superb! Justin Jordan and Josh Morrison did an outstanding job in finding me a car that met all my needs. They were extremely attentive and went above and beyond my expectations. This dealership knows how to make a customer feel special. It's well run and the sales and support team provided an outstanding experience.

agabesnw

Jul 6, 2015

Brendan showed that he cared about my needs and interests. He was very conscientious. Offered great service and and follow up. I would highly recommend him to anyone.

satinwellness

Jul 6, 2015

What an experience! I purchased a 2009 A6 16 months ago from Audi Burlington, had great service and then decided it was time to step up to an A7. Read reviews, talked with friends that had the A7 and they raved about the vehicle. After going to other Audi dealerships in the area and getting the run around it was time to come home to Audi Burlington. Everyone from Lauren Savage to Zak Nolen to Mikail Moiseyev to Adnan Sehovic made the experience enjoyable and flawless. They all made me feel like I was the only person in the dealership, they offered an exceptional trade for the A6 and gave me an amazing deal for the 2013 Audi A7 Prestige!I do not work for the dealership, but can understand why anyone would like to.Thank you all and will tell my friends and clients about Audi Burlington.Steve Satininfoatsatinwellness.com

SC

Jun 14, 2015

I have been a long time customer at Herb Chambers, in truth, for no particular reason at first, but I must say that the service I have received from the Audi Burlington location has always been stellar and just what you would dream to receive anywhere: very courteous services, reps that will do anything they can to get your on back your way, whether with a loaner, or shuffling their schedule to accommodate exceptional circumstances (as once when I had a pretty bad engine issue and needed to take a ferry abroad the same afternoon). I have traveled across the country with my car and always found Audi dealership to be quite courteous in general, but some certainly more than others, and the team in Burlington is definitely on top of their game. Jim himself is simply outstanding and it is always a pleasure working with him.

ChrisR

Jun 7, 2015

Tom and the team at Burlington Audi were incredibly attentive and helpful from the beginning to end of our car buying experience. We were greeted promptly upon entering the dealership and treated very well by every member of the staff we interacted with -- this is a very professional and courteous team. Tom was knowledgable and incredibly helpful throughout. We felt very comfortable with Tom who was able to make the car buying experience quick and easy. He was able to guide us through the ins and outs of the Q5 we purchased, but his commitment to us didn't stop when we signed papers -- Tom took the time to help us scrape away old city parking stickers and unscrew stripped license plate screws from our old car. The end to end helpfulness of Tom and the team was truly appreciated - thank you.

Karen

Jun 3, 2015

I just bought a new Audi A3 from Burlington Audi. They gave me a great price on the car and worked with me. No high pressure sales. They let me take my time and answered all my questions.

Alexey

May 29, 2015

I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care of in a professional, polite manner.

JGHM

May 28, 2015

You have less than perfect credit but still enough to finance an Audi. I had a great experience with the salesman Brendan, he is kind and knows the brand well and was more than happy to sale the Q3 Premium Plus I went to see. However, when I was passed on to deal with John who is the Manager involved with getting a bank to lease or finance your loan...what a disaster. It was a Saturday and Jon couldn't find a bank to lease or finance the car so he said he would call me back on Monday. Needless to say, I never heard back from him and although I reached out to Brendan...it was futile. I ended up going to another Audi dealer and purchased a Q3 Prestige at a much better price than that of the Premium Plus at Audi Burlington. I would never step foot in that dealer again. I felt discriminated and as if my money wasn't good enough for them. I gave them 3 stars because Brendan was great and because if it hadn't been for this awful experience I wouldn't now have such an awesome car with such an awesome deal. If I could rate the work Jon performed separately I'd give the dealership one star. Does he even care about the customer? Never called, never emailed. Just awful.

MAauctioneer

May 28, 2015

Kathleen Hutchinson was our Salesperson at the Burlington, MA Audi dealership. Boy am I glad she was!! Kathleen epitomizes professionalism and her customer-focused salesmanship offered unparalleled service. This statement is based upon my almost 40 years of business experience. I am a CEO in the financial services industry so I feel qualified to assess this service question. Audi is fortunate to have someone of Kathleen's caliber, especially in today's world where etiquette and follow-up (both during the sales process and after the deal is closed) is becoming a rare commodity. Kathleen made sure that she found me the exact vehicle to meet our needs, and then worked with her manager to further ensure that our concerns (whether they be regarding our trade-in vehicle or additional features we desired) were promptly and adequately addressed. When I picked up my new vehicle she spent an hour going over all the fabulous features and also demonstrated and set-up things like blue tooth connections and favorite radio station pre-sets! I will come back to Audi Burlington again, and when I do I will ask for Kathleen!Equally impressive is Nick Dota, Audi Burlington's General Sales Manager and great leader of the store's team! Nick was instrumental in working with Kathleen Hutchinson to see that we were satisfied, both with the vehicle and with Kathleen as our Sales Representative. Both Nick and Kathleen acted more like car purchasing consultants or advisors versus the proverbial 'car salesperson', and as a result my car purchasing experience was very memorable and one that I will gladly tell others about.

adamwaters1

May 20, 2015

I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called, I asked to work with a different representative and I was told I could not switch. When I made the appointment with Jeffery, I was as clear as possible that I needed to just get the problem they did not fix resolved. I also told him my check engine light was on but that I was going to have my mechanic try and fix that. I was not told of the $140 charge I would receive automatically just for having the car looked at over the phone. If Jeffery had told me, I would have gone to my own mechanic and not back there. My car stalled on the highway on my way there and I was so shaken by the time I walked in the door, I just agreed to pay the money that I did not have and would have to scrounge up and rush to the bank directly after my appointment. When Jeffery called me over to speak about the work (I assume) I had to run back for something I left in the waiting room. When I turned back around to rush back, he was gone and simply left the paper work by the secretarys desk. I had to wait to ask a technician all the questions I had. He was very kind. I went to pay the bill. They secretary was very approachable and we struck up a conversation. I just said in passing:Me: I wish Jeffery told me about this charge before I came in.Secretary: He should have. You should call David Gomez. Here I will write his number on your receipt.Me: Okay, maybe I will call.Secretary: Hes actually right here. Do you want to talk to him?Me: Okay, sure. In hopes that maybe I would get at least partial refund.He came out of his office looking extremely defensive from the start. I was able to get one sentence out explaining my case before he interrupted me loud enough for the entire place to hear, including customers in the waiting area, Did you expect it to be free? After some awful exchange, I said that I did not want to argue with him but before I could explain that I hadnt even asked to speak to him, he blatantly walked away. I was left looking like a fool and feeling extremely embarrassed.I have never been treated so disrespectfully in my entire personal or professional life. Surely, if you ask the secretary she will tell you I was professional and reasonable throughout the disheartening exchange. I came home, called my mechanic and he said I needed to go back to Audi for the work. Since I had already paid the $140 I was promised would be credited toward my repairs, I felt I had no choice but to go back. I called and asked for Jim instead. I insisted I switch service advisors. He seemed nice enough and promised to call me back soon once he got the notes. Four hours later, I did not get a call back so I called and left him a voicemail asking for a call back. Thirty-six hours later, still no call. I will say, Jeffery did always call back in a timely manner so this was unexpected of Jim who has many great reviews online unlike Jeffery. I have let the company know that I am demanding a refund of $284.93. I will update this review once I have heard back.

Briana16

May 19, 2015

The minute I stepped into audi Burlington I felt at ease. Every aspect of my experience of leasing a new car was great. Everyone was willing to help and very informative. I love my new car and I'm excited to continue my car journey with this company. I have absolutely no complaints and will be sure to send friends and family to tom and adnan. They were the best!

msy100

May 4, 2015

Burlington Audi and Herb Chambers dealerships are on different level from the rest of the competition. I find the sales staff to be better trained than their peers in the industry, always professional and courteous. My purchase transaction was efficient and professionally managed, from negotiation to signing the paperwork My sales consultant Brendan Leary is very personable and cares about each of his clients as individuals. His understanding and support during my purchase of a new A6 was a difference maker. I enjoy the process of learning about car can take a while to make a final decision - there was no pressure or phone calls with "deals" from Brandon. Having bought 5 new cars in the past 7 years, my experience with Burlington Audi was by far the best. The runner up was Herb Chambers Honda in Burlington - the other non Herb Chamber dealerships which I did reach the same standards and were not consistent during my visits.

kstruppa

Apr 23, 2015

My salesperson Jay Levy was very attentive to what I was looking for in a vehicle and within no time matched me up with my perfect fit. He was very knowledgeable & thorough about explaining all of the features of the vehicle. When it came to negotiations Mikhail Moiseyev went above & beyond my expectations. The whole process was far less time spent than I could've ever imagined.

meaganlannigan

Apr 7, 2015

I should have read the reviews before purchasing what they call a "certified pre-owned" Q5 from this dealership. Within two months the hinge on the trunk sunk in which caused the trunk to dent the roof when it opened. When I started to investigate it, I noticed painters tape and other damage on that side of the car. They told me the car had never been in an accident nor repaired. It took many phone calls and emails to get and appointment to take the car in. Once I got there, the manager, Mikale, saw the damage, said to bring it back the following week and he would help me fix it. When I brought it in the second time to get fixed, he had his service guy call me back and tell me to take it to a body shop. I asked to speak to Mikale and he changed his story and said he would not be helping me. He tried to tell me over in over that people look at the cars before they get delivered. Really? Then why was the car dirty and why did it still have painters tape on it?If you try to reach them once the sale is done, they don't call you back or respond to emails. I highly regret purchasing a car from these people. They are hiding the truth and provide HORRIBLE customer service.

Ahincks

Mar 21, 2015

Jay was enthusiastic and on top off every aspect of the sale! His knowledge of each car and all aspects of the car was amazing. Ask for him when you go to Audi Burlington.

jpendola

Mar 16, 2015

I walked into this dealership like I approach any other dealership with skepticism. The salesman I met was David, and right away I could tell something was different. This was no ordinary dealership. They asked all the right questions, and make me feel right at home. I was pleasantly surprised, the overall car buying experience was quick, easy and most of all PAINLESS. I can't say enough about this dealership, and all the people who work here. Fantastic crew, top notch. Truly an enjoyment to deal with.Thank you,Joseph Pendola

Tess

Mar 10, 2015

Easy to work with and did a great job. I have recommended Audi of Burlington to friends and family for both service and sales, having had occasion to do both here.

Peggy D.

Mar 8, 2015

As a rule, I buy a car for the long haul, so I am deliberate in researching and reviewing everything I can learn about a prospective purchase. Having done my preliminaries, I went to see the new Audi A3 and met Caitlin Meuse who became my advocate through the purchasing process. I had last bought a car some fourteen years ago, so it was a brave new world that I was entering. Caitlin listened to my preferences, addressed my needs, and allayed my fears with sensitivity, patience, and good humor. The daunting amount of detail and paperwork involved in choosing, locating, and acquiring the right car can be exhausting. She made it all doable down to the last detail. With its own on-site registry, the dealership streamlined a great number of details. Happily, I was able to negotiate a fair and reasonable price, attributable both to the stormy winter that scuttled Presidents Day sales, and to good will from both parties. Additionally, Jon Kent, a business manager, was extremely helpful in getting me the best financing deal and doing so in one session! He gave me his advice, but when I countered with my own choices, he heard me and got me what I needed. Finally, when my car arrived in port,Caitlin walked me through the procedures and gave me a timeline of what would transpire before and after the car arrived at the dealership. Never did I feel pressured or manipulated. I asked my usual million questions, made several phone queries of the staff, and was always courteously assisted. When the car was finally ready to pick up, Caitlin had preset most of the technical settings that she guessed I would appreciate, and she was right. Then she sat with me for nearly two hours in the car going through all of the gadgetry that makes a "fancy" new car work. She was terrific in showing me how all the options I had chosen (like Driver Assistance) were accessed which actually saved me from having to read and then do lots of the prep work on my own. ( I would be remiss not to mention that the week my car arrived in Burlington, Caitlin was supposed to be on vacation. On at least three occasions she was available to me personally and/or by telephone, during this time.) I drove off the lot confident and intrepid, and in full knowledge that, if I needed anything thereafter, I was warmly encouraged to call or pay a visit. I expect to drive and care for my new car for at least a decade, I know I made the right choice by getting such expert advice and counsel from Caitlin and Jon.

driverma

Feb 19, 2015

I was passing through Burlington on 128 when the undercarriage of my car cracked. I am not from the area and was advised by a service station manager to go to the nearest Audi dealership. It was late Friday afternoon of President's Weekend. When I arrived without an appointment, the dealership was busy, but within 5-10 minutes Dave Verney, a service technician, was outside checking my car . He told me it wasn't a good idea to continue driving and that he would remove the undercarriage and replace the part, if Audi had one in stock. Jim Parolisi, the service consultant, immediately located the part. Within an hours time, I was back on the highway! I was treated as though I had been a loyal Audi Burlington customer for years, even though I'd never stepped foot in the place. I can't thank Dave, Jim and Audi Burlington enough for their above and beyond friendliness, service, and respect.

SMG12284

Feb 5, 2015

Brendan Leary was first class during the buying process. His knowledge of the vehicle and customer service levels are second to none. I recommend Brendan and the team over at Audi Burlington.

WilliamWelch

Jan 24, 2015

If you are looking to buy or lease an Audi, look no further than Herb Chambers Audi Burlington dealership.General Manager Adnan Sehovic has assembled a team of professionals who are first-in-class in every aspect of customer satisfaction and service excellence.I especially want to acknowledge the assistance and expertise of Bruno Lopes (sales), Lauren Savage (business development), Tom Viner (finance), and Jim Parolisi (service department),each of whom played an important role in my lease of an A5 Cabriolet.For this Audi family, no GM, no support team, and no dealership can compare to Audi Burlington.W. Welch

Ennio Carboni

Jan 15, 2015

I had the pleasure of purchasing my second Audi from Herb Chambers. Bruno Lopes was a no BS, straightforward sales professional and as a result I was able to trade in my A7 and buy a Q7 in hours versus days. Too many play games only to deceive themselves but I have felt great doing business with Herb Chambers Audi. I also will note the service department from Jim Parolisi to the mechanics themselves are the BEST. Courteous, flexible and problem solvers. Ennio Carboni

pauld

Jan 14, 2015

Just purchase a CPO Audi A3. Not a very good experience. Instead of writing a long story, I will just pin point the issues I had.Went to dealership on 12/27/2014 to test drive a 2015 CPO Audi A3 Prestige. great vehicle. Could not work a deal out at this time. I pointed out to Jay that the left front rim and tire was damaged. He said he would it fix asap. If i should come back again the rim and tire would be fixed.Dealership and I had some phone conversation and tried to work a deal out. They dropped the the price from $38,998 to $34,998 on January 05,2015 via internet and Autotrader. I tried to contact them ( Phone messages, internet messages) from 6am to almost 3pm, before a email came back that that price was a mistake and the actual new price was $36,498.... They would not honor the advertised price.By phone we agreed to a trade in value for my trade and the price to the Audi A3 ($36,498). Told them I would be there Wednesday Jan. 07,2015 at 6pmGot there Wednesday....was told I could not take delivery of vehicle that night. Left rim and tire was not fixed. Was told I had to wait until Saturday for delivery, because that was the earliest they could get the rim fixed. ( remind you that I told them almost 2 weeks early the rim and tired needed repair)Sighed all paperwork Wednesday and told them not to include the $35.00 vehicle inspection sticker.Called Thursday to check on progress, no answer several times....Left numerous voice mails.Called Friday morning.... Finally got a return call mid afternoon from Jay, "I will look into how things are going"Calls back an hour later tells me the tire needs replacement, so I cannot have delivery on Saturday. I will have to wait to at least Tuesday.I tell Jay to make this work for Saturday or I will void the whole deal. Jay calls back twenty minutes later and states ""There is nothing the dealership can do, I will have to take delivery Tuesday ""I tell Jay " Void the whole deal, If I cannot have the car on Saturday with the repairs made, then keep it"Jay replies, " OK that's fine, have a good day" and hangs the phone up. I was floored that he was that willing to lose a sale like that, with all paperwork and bank approval set and done. Deal was sigh and sealed.Had to call the general manager and explain my whole situation to him. He was not a very happy person. He made things right as best as he could. he had all four wheels and tires replaced with a another vehicle so I would come up Saturday and take delivery. They put the $35 inspection sticker into my deal. I asked for a refund check. I was told I have to send proof to them that I had the sticker put on. Are you kidding me...I have to prove to them I had the vehicle inspected...No way. This is a scam on their part. They charge everybody a $35 inspection fee. If you do not have them get the sticker for you and you do yourself like I did, because I live an hour and half away. They are hoping you will forget or not remember they put it in the paperwork for the refund of the $35.00.Think about this 1000 people never get their sticker from Herb Chamber, but go to their mechanic and have one put on and pay out of their pocket and never request their $35.00 back from Herb Chambers.1000 vehicles sold X $35.00 = $35,0002000 vehicles sold X $35.00 = $70,000 All profit to Herb Chambers. If you don't ask for that $35.00 refund they will never ever send it on their own......HUGE SCAM.....BUYER BEWAREI am very unhappy with this dealership and would never buy or recommend this dealership to anyone I know. I went though with my deal because of all the time and effort on my part. I just wanted to finish up here, but I will never buy from Herb Chambers again. I buy a new car every two to three years.I have bought several new cars over the years. This by far has to be the worst experience i have ever had!

wshaffer

Jan 12, 2015

I worked with Jay Levy of Audi Burlington in purchasing a 2015 Q3--best car buying experience ever! I had been to two other Audi dealers a bit closer to my home but I was dissatisfied. So after reading some reviews online, I decided to take a chance at this Herb Chambers Audi Dealership in Burlington. I'm so glad I did. From the moment I walked into the Showroom, Jay greeted me with a smile. He is extremely knowledgeable about all things Audi, as well as friendly and helpful. We made a deal on a fair price pretty quickly--I found Jay and the entire dealership very sincere and not pushy. When I picked up the car, Jay spent some serious time with me going over everything that I needed to know. He and this dealership, have been outstanding in every respect, from start to finish. I LOVE the Q3 and wouldn't think of buying a car from anyone else! Thank you, Jay!

Tdurniak

Dec 11, 2014

Brendan knows the vehicles inside and out but takes the time to see how they'll fit your lifestyle. Worked seamlessly with manager Mikhail to complete the deal.Highly recommend.

KTrosen

Dec 10, 2014

Recently worked with Brendan on leasing of an A3. Had a great experience, he went above and beyond to get me the car I wanted. Really happy I ended up going with this Audi dealership. Will definitely recommend Brendan as well as Audi Burlington to others.

kaby

Dec 9, 2014

My experience was AAA+ from the moment I stepped into the showroom of Audi Burlington. Brendan is the antithesis of your typical car salesman. He is knowledgable, friendly, helpful, sincere, not the least bit pushy and genuine. He went above and beyond as well as he took the time so that I could get into the right car. His love of what he does shines through and I couldn't imagine us buying from anyone else. Thank you again - you guys were great!

daniel.davolio.7

Dec 4, 2014

I just purchased an new Audi S5 and the experience could not have been better. After having a bad experience with another nearby Audi dealership (not to be named), it was refreshing to work with Herb Chambers of Burlington. My Sales Consultant Caitlin Meuse was honest and attentive. The sales manager, Nick Dota, took the time to work the numbers with me and his methods were transparent. Overall, I think I got a fair deal without a big hassle. On delivery of the car, Caitlin spent a great amount of time with me going over the car's features and didn't try to rush me through the process. If you are in the market for an Audi, you should go see Caitlin!

joe.lafrange

Dec 4, 2014

I wanted to quickly follow-up and thank you again for your help earlier this week with the new Q5. Your staff (Bruno) was extremely knowledgeable in helping me find the model that suited my needs. I must say the customer service you folks offer is much like staying at the Four Seasons. If hadnt been for Jim Parolisi putting me into the loaner Q5 back in February, Id probably be driving an X5 as thats why I originally had my eyes on. Your service team is top shelf and the customer service Jim has provided the past four years is one of the main reasons for wanting to continue the relationship for years to come. I just wanted to shoot you a note a say thanks again for making my shopping experience a pleasant one. I hope all is well otherwise.Happy holidays,Joe

cutterd

Dec 2, 2014

First I want to say, this is the first auto dealer review I have ever done. Secondly, I have owned cars from many different manufacturers and have never purchased from the same dealer twice, all because of the service experiences. Herb Chambers Audi and Jim Parolisi have changed this. Not only am I now loyal to Audi but I will definitely buy my next car from Herb Chambers Audi of Burlington!I am all about the experience and service, whether its a restaurant or a car dealership, I expect good service. At a restaurant, I'll choose great service over exceptional food every time, as poor service will ruin my meal. I would also rather pay more for a car and drive further, in order to receive great service form the dealer. Not only was my purchase experience easy and painless, the service I have received after the sale has been EXCEPTIONAL! Anyone who knows me would be VERY impressed by me saying that, as it is very infrequent you will hear those words come from my mouth. Jim Parolisi has been nothing less than outstanding as my service consultant over the past year. We all have enough stress in our lives, my experience with care dealers is they generally add to it. Jim and his team do not, just the opposite by doing what he says, when he says, communicating very effectively and his high level of professionalism. Jim truly looks out for the customer, always wants to do whats best for the customer and goes over and above to make sure I am happyI will tell anyone who will listen, if youre interested in experiencing what a buying experience and service experience SHOULD be, visit Herb Chambers Audi of Burlington. Speak with the sales team, then talk with Jim Parolisi and the team in service, you will not be disappointed! The way the customer is treated should be modeled by all sales and service businesses, the world would be a better place :-).Signed:VERY HAPPY customer!

psycho

Nov 26, 2014

My wife and I walked into this dealership expecting to fight for a deal. Every other place we tried to do business with, did not deal in good faith.We had signed and then canceled a deal on a new mercedes because the finance manager never sent the paper work to my bank or insurance co. .we walked into Audi of Burlington with low expectations due to our previous situation. With-in a hour all concerns were put to rest,most notably by our sales person Jay Levy and his manager Nick Dota. We made a deal that was extremely comfortable for us. Jay Levy got my wife the exact vehicle she wanted and spent as much time as needed to explain every feature of this vehicle.Thanks, Audi of Burlington for a comfortable and stress free buying experience. I would highly recommend Jay Levy and Audi of Burlington if you are considering an Audi. John and Susan Flanagan.

Jkostikian

Nov 25, 2014

If you want to get spoiled, then go to Burlington Audi and see Bruno, mikail and tom! We had an Audi A4 in our possession within 24 hours with all our t's crossed and i's dotted! They took care of everything, we didn't have to lift a finger! They were all so informative, honest and helpful. They made sure we understood everything and explained all of our opinions thoroughly! The Greatest customer service I have received from any car dealer! They were very knowledgable about the cars, and I cannot wait to go back and get another car from them!

Snaddif03

Nov 21, 2014

Spectacular customer service!! They were very attentive and quick. I didn't feel pressured into buying a vehicle. But I'm glad I did, my Q5 is amazing and I would absolutely recommend this dealership to anyone looking for a vehicle!!

Audrey Block

Nov 20, 2014

I want to let you know how pleased I am with Steve Campbell's help in my recent purchase of an Audi A4. This is the third Audi I've purchased from your dealership but the first time I received such comprehensive service. Steve took the time and the interest to explain where the controls were located, what they represented and how each works at the same time maintaining a laid back sales approach. He handled all the details associated with the purchase from insurance, registration, inspection and license plate transfer. All I had to do was insert the key and drive off. If you were using a point system rating, I would give him a 10 plus and will recommend him and your dealership to friends and family. ablock

dhosker

Nov 20, 2014

I have a 2013 Audi Allroad (prestige), purchased at a different dealership in the Boston Area. The Allroad was at the dealership where I purchased the car several times for the same electrical issue. They could never determine the cause, never mind fix issue. I called Audi of Burlington and got an appointment with Cindy B in service. Cindy assured me that they could find and fix the electrical issue. The problem was fixed with the replacement of the tailgate switch. "FUNNY" that the new replacement switch looks nothing like the defective one. THANKS to Cindy for going beyond my expectations. Herb Chambers Audi of Burlington is highly recommended. - David (North Shore)

fmd

Nov 13, 2014

I recently leased a 2015 Audi A3 from Audi of Burlington and the experience could not have been better. From the moment I walked into the dealership, David Corbin (my sales consultant) met me with the perfect balance of informative sales knowledge without the pushy sales pitch. I felt comfortable, informed, and respected. I wasn't in a rush, the process took about a month from first test drive to papers signed, this type of timeline could get sales people worried or aggressive but David didn't get anxious or push me hard. He kept in communication and was there for me when I was ready. When it came time to pick up my car, David went the extra mile, literally. He worked hard to get my car registered quickly even though my vanity plate transfer was complicated. He also squeezed in the inspection at the last minute so that when I arrived, my new A3 was completely ready to go.I realize that I leased one of the cheaper vehicles in the Audi lineup, but I might as well have been purchasing an RS8 given how the entire staff treated me and my family. I had the opportunity to interact with Nick Dota, Josh Morrison, Jeff Buchholz, Shawn Quinn, and of course David Corbin, and I can say with certainty that all are as professional and trustworthy as it gets. I've come to associate the Herb Chambers brand with excellence through prior interactions with Herb Chambers Honda Boston, and Audi Burlington only advanced my perception of the brand even further. I'm actually eager to go back to get my car serviced and, of course, continue to purchase vehicles when the time comes. I would recommend the entire team at Herb Chambers Audi, particularly David Corbin and Josh Morrison, to anyone I care about.

jobu61

Nov 13, 2014

I picked up my new Audi yesterday, and had a great end to end experience. Worked with Stephanie and Lauren over the phone for a few days, went in to the dealership on the weekend and worked with Peter to inspect a similar vehicle to the car I was interested in (was in transit) and closed on the deal the next day. Peter was great to work with, very much knows Audi, and made me very comfortable that this was a great investment. Nice job all!

bcuoco

Nov 1, 2014

From start to finish this dealership was flawless.. I called about a Porsche, came down, ordered it. They kept me up to date on the status for the month long it took to come in. Came in, went in, did the paperwork and was on the road within an hour! Needless to say, Chris the sales manager went above and beyond with communication and showing me every button and gadget in the care before I left the lot... THANK YOU CHRIS!

dean.oliver.39750

Nov 1, 2014

It has always been a challenge to find a reputable auto dealer, with a professional and knowledgable sales person and staff which listened well and put the customer's needs first - that is, until I found Adam Majors at Herb Chambers Audi. Adam took the time to listen to what I wanted, suggested the right car, and made the entire buying experience a breeze. What's more, I feel like I got a great deal, and I love my car! Thanks again for the outstanding effort, you will be recommended to family and friends with an enthusiastic endorsement.

Xixi Zhou

Oct 27, 2014

It is very nice experience for me to have purchased my first car with the great helps from Brendan and the Audi Burlington team. The Audi Q3 I got is the one meets all my expectations and the price is fair enough. Brendan is very efficient, up-straight and he does his best help me to get the most appropriate car, which I appreciate very much. I will recommend my friends Brendan and Audi Burlington for their car searches!

Family jubert

Oct 20, 2014

Very nice service by Adam Majors and the Audi Burlington team. He followed my business from the first visit to the last day. A great experience.

chrislikesgermancars

Oct 10, 2014

I really enjoyed working with Brendan. The entire sales process was fast and easy. I got just what i wanted at a fair price, without the hard sell. I love my new A3 2.0. I am a, um... "spirited" driver, and this car fits my style. (Advice to potential buyers: get the sports package and B&O sound system). That said, when did you say the new S3s are coming in?

DBlackden

Sep 30, 2014

We'd been searching for a CPO A6 with some specific features and had some misses due to timing at other stores. We found two appropriate cars on the website and reached out with internet queries. We received rapid email response from Taylor and then another follow up by Lauren Savage. The call from Lauren convinced us to make the two hour drive that brought us into the dealership.The car was reserved for us and Juan met us there, our trade in was inspected and we received very attractive numbers. I was concerned that with the competitive pricing on the new car that we'd receive a very low offer for our old one. I had an issue with some scratches on the car that were dealt with without issue and we purchased the car based on the original values-- no haggling back and forth.Juan delivered the car to our local town this morning so we could complete the out of state paperwork.We couldn't be more pleased with the experience-- Everyone I met at the dealership was top notch. Some of the other dealers I dealt with should pay attention and adopt this kind of service. It brings people in and builds loyalty to store and the brand.Well Done, People

larisamiller

Sep 30, 2014

Adnan Sehovic and Mike Carelli helped me add another Audi to our "family". What a pleasure - from relaxed visit to test drive new 2015 A3 TDI to falling in love with the car but also with the whole experience. Mike kept me up to date with the vehicle delivery and made the process as smooth as a hand shake! I only had couple of additional questions and additions that were answered so promptly that makes it very hard to match this level of professionalism and service. I am looking forward to visiting this dealership to keep up with new Audi models but also to enjoy their professionalism and friendliness above all.Sincerely,Larisa Miller

lynne.landa

Sep 18, 2014

I just bought a 2015 Audi Q5. Sales Rep Brendan Leary was friendly, courteous and above all very professional. He was a pleasure to deal with.

jjohnson2653

Sep 16, 2014

Buying a car isn't an easy decision unless you go to a Herb Chambers dealership - more specifically Audi Burlington. This is my second Herb Chambers experience and it was as much of a pleasure as any purchase I have ever made. The service is second to none and the leg work that they took to switch my plates, trade in my past lease and make me feel comfortable with my new car purchase made the experience seamless.

KEE

Sep 16, 2014

Audi Burlington has a beautiful show room and a great selection of new and used cars. I met with Peter last Saturday, and he offered me a wealth of knowledge on many cars that he thought might suit my needs. I appreciated his low pressure and upbeat sales technique! Peter should be your go-to guy if you're on the market for an Audi :)

dh01810

Sep 11, 2014

I am pleased to share an extraordinary customer care experience that I received from Jim Parolisi, Service Consultant at Audi Burlington. I have been bringing my Q5 to this particular dealership for all of its servicing needs for the past four-and-a-half years. At each visit, I have consistently been treated with respect and made to feel that being in this dealership is special experience.On August 27, I began a trip that would entail traveling to Pennsylvania and Maryland to drop off my college students belongings at their respective schools. I was traveling in my wifes Acura MDX (my Q5 would not accommodate all of the gear) with every possible inch of storage space filled with bags, boxes and sporting equipment. As I left my office and headed for the highway, I noticed that there was no cold air blowing from the vents. I immediately called two Acura dealerships to request an emergency appointment or, perhaps, an MDX loaner. Both turned me down saying there was nothing they could do on such short notice. Incidentally, I have spent over $15,000 in servicing at one of these dealerships over the years.At this point I was concerned by the prospect of a seven-hour drive ahead of me and an even longer return home, considering the traffic on the Friday of Labor Day weekend with an 80 plus-degree forecast and no air conditioning. I considered my options, including rental cars, which would have further delayed my departure before I found a nearby facility that had a vehicle available to accommodate all of my luggage. It occurred to me to drive to the Burlington Audi dealership, which is fairly close to my office, with hope that they might be able to resolve the problem with the air conditioning or offer an alternative suggestion. I was greeted by Jim, who typically takes care of me when I come in for servicing, and explained my situation. He said, No problem. He offered to look at the Acura, perform the diagnoses and hopefully the repair. Since my time was getting short with a long ride ahead of me, I presented what I thought was a farfetched request and asked if, by chance, a loaner vehicle might be available for use. Jim in no way appeared thrown by my request and indicated that he needed to check with his manager. I can assure you that I was absolutely elated when he shared the good news. I was also extremely grateful for this gesture that absolutely validated the value that the Audi Burlington dealership places in my business. I generally hold American Express as the bar to which other service organizations should aspire. The customer care experience that I received last week at Audi Burlington was beyond compare and certainly the most gratifying customer care experience Ive encountered personally and professionally. Huge thanks to Jim, the management at Audi Burlington and Herb Chambers leadership for instilling the value of a good customer into their staff and operations. Their actions will unquestionably shape my decision for future purchases.

pat_r2

Sep 10, 2014

I had a great experience with Audi Burlington. It is a beautiful showroom, but it's the staff that made all the difference. Adam Majors was our salesperson and he was just terrific. He was very accommodating, answering all our questions and taking all the time we needed. I felt that he actually cared about us making the right choice. We were also treated with respectfully when it came to the numbers negotiations, giving us a fair price for our trade in. Lastly I want to give special props to Billy, the lot manager. He went above and beyond to let us know our car had arrived on the truck just as we were signing the paperwork. It's the little things that add up to a great experience. Adam Majors and Audi Burlington will the first place we go when we're ready to buy my husband's next car.ps - I just LOVE my new Q3!

webbbe

Sep 7, 2014

Brendan was very personable, knowledgeable and easy to work with. He was very responsive to all of our questions and was able to get us our requested price for our new Q5. He guided us through every step of the car buying process and gave frequent updates on the status of our new vehicle.

tdkeefe

Sep 2, 2014

Brendan was great, from the minute I walked into the dealership, to the moment I drove away in my new Q7. Very fair, honest, AND no BS!

robonthepond

Sep 1, 2014

I found my experience at Audi of Burlington and especially Brendan Leary, refreshing, to say the least. Brendan was knowledgeable, down to earth, and driven to please. I have to confess his demeanor, and ability to put me at ease with absolutely no pressure was really the key to me being able to make a deal and drive away a very happy customer. One of the things that tends to be most difficult for a car buyer is dealing with the paperwork and the financial details. I thought Jim Grammas did a great job again without any pressure. He has the ability to explain all the available packages in common sense terms, and helped me choose a package that was right for me. Thanks Jim.Thanks to all at Audi of Burlington. WELL DONE !!!

JoanneA1

Aug 31, 2014

Like many, I don't enjoy buying cars but my experience at Audi Burlington was easy thanks to my salesperson, Adam Majors.I'm in sales so I'm pretty critical when it comes to salespeople. Adam is young guy, relatively new to the business but you'd never know it. He was knowledgeable, responsive, accommodating and polite. His follow-up was great and he never pushed. He's a hard-working, very customer focused When I did the pros and cons with another car/dealer I was considering, Adam Majors was one of the deciding factors. Based on his performance from start to finish, I liked him and wanted to give him the business.

JPE

Aug 28, 2014

I had an excellent experience shopping at Herb Chambers Audi Burlington, my fiance bought a car from Herb Chambers Honda and after 7 years has nothing but good things to say about the service so naturally when it came time to buy a new car I considered Herb Chambers. After much shopping around for an S4 I was impressed with the professionalism and lets face it good price I got from Audi Burlington. The sales rep. I dealt with was Adam Majors, I found him to be knowledgeable, friendly and a gentleman. I feel Adam helped me to understand the vehicle and it's features and at no time did I he try to pressure me into purchasing from herb Chambers. What he did do is present the best possible car and deal for me. I also met with his sales manager Nick Dota who also presented an offer in a professional manner. I would highly recommend these two gentlemen of Herb Chambers Audi to transact with, the amazing thing is in the process i never felt pressured, just decent deals presented to me, it's rare to find at any dealership. The "proof in the pudding" as they say for fine service was discovered this morning meeting with Octavio in detailing, Octavio did such a great job in taking care my car that I felt that I was part of the Herb Chambers family as they say. Thanks for the great experience Adam, Nick and Octavio. Joe E.

nkeating

Aug 22, 2014

I recently purchased a pre-owned certified 2014 A4. My experience at Audi Burlington was exceptional. I went in thinking I would lease as my lease was ending on my 2011 Lexus. Bruno Lopes (he ROCKS), suggested I look at the pre-owned possibility. I have leased two Audi's prior to my Lexus and know Audi is without question the car for me. Bruno explained the process and benefits of purchasing and I was amazed at the price, warranty and service that I would receive. As luck would have it, the car I was thinking of leasing was available in their pre-owned inventory, with upgrades that I wasn't thinking of, YAY! Bottom line, I walked out knowing I got a great deal and would be taken care of and treated as a member of the Audi family. When I went through the financing process, Tengah Dai (he also Rocks), searched through various banks to get me the lowest finance rate. I was extremely pleased with the numbers Tengah crunched for me and my payments are significantly lower than I anticipated.I also want to thank General Manager Adnan Sehovic (another rocker) for his professionalism, kindness and making the deal happen.Thanks Guys!!Nancy

Tricia175

Aug 21, 2014

i recommend Burlington Audi to anyone who is looking for excellent service, a great atmosphere and extremely knowledgeable employees. Adam was fantastic! He had extensive information about the cars, never pressured us to make a decision and went above and beyond to get the car ready at a moment's notice when our schedule changed. I could not be happier. I feel we received excellent value for our time and money.

janet.morano

Aug 18, 2014

Steve's attention to detail and exceptional service made this the most pleasant and seamless purchase of a car I have had. As a provider of sales and service it is a thrill to receive such outstanding customer service. I will be back in a few years for my next Audi experience! Steve is high service,no pressure and is a trustworthy advisor.

ahrusselljr

Aug 17, 2014

Recently, I had one of those unwelcome surprises in which what seemed to be a minor problem with my Audi A4 turned out to be a very serious problem. I took it to Herb Chambers Burlington Audi, where I had purchased this vehicle, and where I had purchased or leased five previous Audis. My service technician, Jim Parolisi, went miles above and beyond the call of duty. He was in touch with the manufacturing arm of Audi, and was able to fashion a very palatable solution to my problem. I am indebted to Jim for his efforts, and for the time he spent with me helping to resolve the problem. I have been strictly an Audi owner for the past 20 years or so, and see no reason to change my habits.

greg.ferrari

Aug 16, 2014

My family had wonderful experiences purchasing two cars from Audi Burlington over the past eight years. So when it was my turn to purchase a car, I naturally went straight to the same dealership. Unfortunately, the salesperson we dealt with in the past had retired so I was a little nervous going with someone new. Boy did I luck out. Caitlin was absolutely fabulous! She knows her product very well and simply cant be beat when it comes to customer service. She walked me through the whole process of ordering an RS5 to my exact specifications and kept me informed of the status of my car as it made its way to the dealership. Once it came in, she spent over two hours showing me how every last item on the car worked and answered all my crazy questions. Even three weeks after picking up my car, she is still attentive, making sure Im happy with the car and that any additional questions get answered. If youre in the market for an Audi, go to Audi Burlington and ask for Caitlin. She wont let you down.

mroditi

Aug 12, 2014

I'm so happy that we chose to go to Audi Burlington! My fiance and I are extremely excited about our new Audi purchase. We were greeted by a friendly face, Adam Majors, when we walked in last Saturday morning. The entire experience from start to finish was pleasant and fun - no pressure at all. Adam helped us figure out what we really needed in a car and what was important. He was then able to help us narrow down our selection and we now know that we chose the best car for our needs. We usually take a long time making decisions, but this one was easy for us. We were in and out on Saturday without hesitation. Adam was just the best! We couldn't be more pleased with the level of professionalism. There was absolutely no pressure. Outstanding experience and so happy to be an Audi customer!

Gary_RS5

Aug 4, 2014

The team at Herb Chambers Burlington Audi impressed me immediately with their thoughtfulness, knowledge, and sincerity. This in-turn created a customer service experience that was a true pleasure in an industry not necessarily known for such attributes. From the moment I stepped through the door, I was greeted by a staff that truly seems to get it. I had never used Burlington Audi, but had already been an Audi customer and was looking for an upgrade to my fourth Audi. My TTS was fantastic, but I was ready to make the move to the exceptional RS 5. My sales consultant, Tom, couldn't have been more helpful in explaining everything from the features to the production processes that go into making Audis the industry standard in quality workmanship. I found the low-key, customer focused approach to making a deal extremely appealing and in keeping with my ideal way to purchase a car. I had the pleasure to meet and speak with the general manager, Adnan, and am convinced that the culture there starts at the top and filters down. Everyone I met; from the general sales manager, Nick; to Jimmy in business, and Jeff in service, all seemed to be on the same page with respect to customer focus; and a motivation based in a belief in the products they sell. All at Herb Chambers Burlington Audi genuinely appear to enjoy their work and serving their customers. Overall, I cannot say enough good things about my experience and wouldn't hesitate in recommending this dealership. Oh and the RS 5, as Tom so appropriately stated, is a beast that I am thoroughly enjoying.

Jay Prokop

Aug 4, 2014

I came into the dealership by mistake, I was looking for a car that was somewhere else but because of Bruno Lopez and Nick Dota, I ended up coming back and buying a new A5. The entire staff at Burlington was great and went the extra mile to get us into the vehicle that we wanted. We drove over an hour and a half to do business with Bruno and Nick even though we have an Audi dealership 15 minutes from our home. That's how good of an experience we had at Audi of Burlington

AnnA819

Jul 31, 2014

We were interested in the "S" and "RS" models and went to Audi Burlington to see and test drive the cars. We worked with Bruno Lopes and were very pleased with our experience. He showed us several cars and was very knowledgeable about the features of the cars. During our test drives, he was able to answer technical questions, demonstrate options and provide insights into the differences of several models. Our experience - from walking in the door to driving out with our new RS5 - was outstanding. Friendly, professional and enthusiastic sales people and managers made our Audi experience very enjoyable.

bostonpilot325

Jul 31, 2014

This is our family's third Audi. We dealt mainly with Tom and Mikail this time, but found the whole staff friendly and easy to work with. We went with the Q5, and the only problem is that we should have gotten two of them!

Dartmouth12

Jul 31, 2014

Shawn Quinn was great to deal with. He was personable, trustworthy, and attentive. When I shopped around at other dealers, Shawn answered all of my questions via text and was ultimately the reason I ended up purchasing my Audi at Herb Chambers Audi.

hn9182

Jul 27, 2014

I needed to buy a new piece of insulation around one of the headlights for my Audi Allroad. Arriving at Audi Burlington the person at the parts counter wanted me to describe it rather than having me point it out directly to him (my car was parked right outside). He said he was the only one covering the desk and he could not leave, which I understand, but there were no other customers there, neither did he attempt to make any reasonable suggestions to help any other way other than having me describe what I am talking about. After a little back-and-forth, one of the managers happened to walk by and convinced the parts person that it would not be too much hassle to simply walk outside. So, walking outside to the car was not such a problem after all! He then came with me and we identified the part needed, which was ordered for slightly above $100. I know driving an Audi comes at a cost, original parts are not cheap and the $100 are not breaking the bank for me, but if you see the small piece of plastic I am talking about you think it should not cost more than $5. Anyways, I know this is subjective, but my point is that I mistakenly expected to receive some service with this, because thats part of why you are paying a premium. Coming back a week later to collect the part, I asked someone at the service desk if there was anything I needed to do to install the plastic insulation. He sent one of his coworkers to ask a technician in the back and she came back stating I need take out the headlight and then fix the part, but the good news is that I would not need any special tools. I did not expect that this was needed and I have since fitted the piece without taking the headlight out. When I declined to go down that path and said that this would be too much overall cost for what this little insulation was doing he sent me on the way with a sarcastic a part costing $100 is about the cheapest you can get for a car like this. I have driven several Audis in the past, love the cars, have experienced fantastic service in several places but think this particular situation left me with a bitter taste. Maybe the transaction was not big enough? Helping out by fixing the part would have been no more than a few minutes for a Audi service person.Following this review, a customer service manager contacted me to follow up on my experience, particularly with respect to rebuilding relationships. I appreciated the communciation and acknowlegdement..

msr01

Jul 20, 2014

I dealt with Mikail (Sales Manager) and Michael C. (Sales Rep.) and had a very good experience. I've not had good luck with the Audi brand in my previous purchase of an A3 but Mikal and Michael have been handling my situation very professionally and I respect there attempt to keep me in the Audi brand. I have not yet signed on the dotted line for a new A3 but this experience has certainly changed my attitude towards Audi. My past experience with buying new cars has not been a great one but so far this transaction is going very smoothly and without the hard sell I had become accustom to, overall a pleasant experience that may land me in another A3. Ciao,Michael

chrismckenna

Jul 19, 2014

I purchased two new Audis from Audi Burlington in the last 6 months and received the same high quality, pleasant and easy sales, transaction and delivery process/experience each time. Peter Matton is one of the most technically knowledgeable sales person I every came across in my 25 plus years of buying multiple vehicles for me and my family. He knows the technology of the cars and the competitors extremely well and uses the knowledge to help you through the buying process and get comfortable with your decision. My son (one of the Audi drivers) likes to come back just to hear Peter talk about the technology in his car. Everyone from finance to management to service is very professional but also very accessible, easy and pleasant to work with. From a person who does not usually enjoy the process of buying a car, I have to say this was the best buying experience and was actually enjoyable!

Jenneb

Jul 19, 2014

When I was searching for a new to me vehicle I came across a great selection of pre-certified Audis on the Audi Burlington website. I sent an inquiry online and was contacted in less than 15 minutes. Talk about follow up! I went into the dealership and met with Bruno Lopes who was extremely knowledgable and friendly. After driving two cars, I was signing for my A5 in less than 90 minutes. This was the easiest and most pleasant car buying experience of my life. Everyone from the Manager, Nick and the Finance Manager, Tengah was so wonderful to work with. I was driving my car off the lot the next day. I would highly recommend this dealership for your next Audi purchase!

orkc

Jul 10, 2014

We were looking for a 2015 A3 and Audi Burlington seemed to have the most cars available on their lot to look at. We were very fortunate to be greeted by Caitlin Meuse as soon as we entered. She was fantastic to work with. She took the time to get to know us & what we wanted without being intrusive or pushy. She explained the different features and options , making it easy to narrow things down and find the perfect car. Negotiating the deal was absolutely painless. We did our homework ahead of time, so we knew the price they gave us was a great value. Caitlin also did a wonderful job going over all the features when we picked the car up. It was so much easier than slogging through the manuals. Highly recommend both Audi Burlington & Caitlin Meuse!

CPA32014

Jul 6, 2014

I take delivery of my A3 this week and the whole process so far has been very easy. I was in twice: once for a test drive and then again for the purchase. I drove many other cars in between and there was a pretty good amount of time between the test drive and the purchase. During that time my sales consultant Caitlin was in touch just enough to check in but was not bothersome in any way. I never felt harassed as I did with some other dealers. The day I purchased my car everything was easy, stress-free and comfortable. There was some issue of the business office being short-staffed that day, which slowed things down a little but everyone was accommodating did their best to make sure I was comfortable.I never felt pressured. When it came time for money discussions, the numbers were laid out in a nice transparent way that I felt was very descriptive but also very clear and easy to understand. When it came time to sign contracts and such, the finance manager Tengah was also very easy to work with. He explained everything clearly and answered all my questions. Next day I had a minor change to make to my contracts. Tengah went out of his way to meet me near my home for a resigning, as the dealer is not extremely close to my house. This is above and beyond as far as I'm concerned. Excellent service, again. All in all I am extremely happy with the buying experience at Audi Burlington and with sales consultant Caitlin Meuse. I would recommend. I am hopeful ownership and service experiences are equally as pleasant.

FrederickMerrill

Jun 22, 2014

I just bought a Audi A4 from Brendan Leary, Sales and Leasing Consultant. Brendan was a terrific salesman. He was very knowledgeable about the car, worked hard to make the deal with Mikail Moiseyev who was also terrific, and followed up on everything he said he would do . i would certainly recommend Brendan and Mikail to everyone purchasing a car at Audi Burlington.

msr01

Jun 7, 2014

Could not be more disappointed. Car was in for 55,000 mile tuneup. Got in it to pick up and two service lights were on before I left the lot. Unfortunately didn't realize this until after I was nearly home because I was to busy resetting the computer settings which had been changed. A complete waste of my time which I will have to return after dropping $1000!

wbuchholz

May 29, 2014

Without a doubt, this was the absolute best auto buying experience my wife and I ever had. All the people we dealt with were professional and personable. We always felt we were in good hands. All in all, our time spent at Audi Burlington was pleasurable indeed. We highly recommend this dealership and these people if you are thinking of buying a car. We'd give them six stars out of five, if we could.

LenLevin

May 22, 2014

I am a long term Audi owner. I have been driving one since 1990. Over the past 20 some years I had been buying my cars, 1st at Pass & Weisz, then at Audi of Burlington. My long time salesman retired this past year.The lease on my current A5 was about to end and I dreaded the idea of having to 'break in' a new salesperson. My service adviser put me in touch with Josh Morrison, who introduced me to Michael Gibbs.Michael answered all of my question, no pressure, just the facts. In the end I leased a 2014 A5 Cab, my 9th. Got a great deal and great service.Audi Burlington is a great place to buy a great car. I might be biased, in my opinion, Audi stands heads above the other brands in its class.

jcaudi14

May 12, 2014

Worked with Caitlin Meuse to purchase a new Audi last week. Incredibly responsive. Was the only dealer i contacted who answered and conducted much of the pre sale via email. A huge time saver,

calicat121

Apr 30, 2014

I was initially shopping for a used Audi with Jason and was ready to purchase when Nick and Jason explained leasing to me, as I had never done so before. I had been convinced I was unable to afford a new Audi, however, after sitting down with Nick and going over numbers it was actually very easy. Jason made the entire shopping experience very comfortable, there was zero pressure and he made himself available to me pretty much anytime I needed him, for any questions that I had, which was great, as my decision making process took some time, and I had a lot of questions going into an Audi.Jason is very knowledgeable about the brand and made the pick up of my car very easy as well. He patiently went through all the details that I needed to know, setting it up, upon pick up. He even saved the day with my bluetooth for my audio, which I could not live with out...I will recommend Audi Burlington along with Jason Piazza and Nicholas Dota any day. They really made a great experience.

ffleo90

Apr 28, 2014

Had a very easy going, no hassle experience at Herb Chambers Audi. Good sale price right off the bat kind of put me at ease. They went over everything in the car when I picked it up as well. All in all, would and will repeat.

JBoraw2625

Apr 28, 2014

Michael Gibbs met with my husband and me (and our two kids) to discuss purchasing a new Audi. He assessed our budget and needs, and educated us about the Audi line. He felt a certified pre-owned Audi would be the car for us, but we weren't so sure. We took a night to think it over, and called him to make a second appointment. He made time for us during the busy weekend. He found a pre-owned car that was absolutely as good as new, with an even better trim level than we were looking for. He ran the numbers and pros and cons for both the new and preowned option. Turns out he was completely right - the preowned was the car for us. We got more car for less money. He really took the time to learn about what we wanted and he respected our budget. There was no pressure. He was friendly, professional, very educated about the product, and a joy to work with. I would recommend Michael Gibbs and Audi Burlington without reservation. It was a great experience and we just love our new car.

Jocie0706

Apr 28, 2014

I recently bought a new Audi from Michael Gibb. The buying experience was easy and everything went smoothly. No haggling which is always great when buying a new car. I highly recommend going to Audi Burlington and seeing Michael for your next car.

legranja

Apr 28, 2014

MichaelThanks for getting me in the car of my dreams. It was a pleasure doing business with you and accomodating my requests. Thank you.

doctorharrison

Apr 23, 2014

When I was looking to purchase my Audi A8 (leaving behind a MB S500), I shopped the three primary Audi dealers in Metro_Boston: Burlington Audi, Brookline and Westwood. Based on personal interaction with the Salespersons and the Yelp reviews, I purchased my A8 thru Herb Chambers Burlington Audi, even though the two other dealerships were closer.Beyond happy with my decision. I appreciate being personally recognized both on the phone and when I arrive, prompt and efficient attention, the Service Department accurately assesses what needs to be done, and never have I had a problem with a repair. My Service Consultant, Jim Parolisi is a model for the way Customer Service (and satisfaction) should be provided. Theirs is a standard others should strive for.

MH10304

Apr 23, 2014

Michael Gibbs recently assisted me with the sale of a 2014 A4 and was a pleasure to work with from start to finish. After spending some considerable time with me answering questions, Mike worked out a great deal for me on a particular trim level. I mistakenly assumed some options were included in the original car and after explaining to Mike it wasn't exactly what I wanted, he quickly found the perfect car and restructured the financial details to make it work for me. I'd recommend Michael Gibbs and Audi Burlington to anyone looking for a new vehicle.

RobWin

Apr 22, 2014

I recently bought an A4 from Audi Burlington, and the experience couldnt have been better. Both the salesman, Shawn Quinn, and the Manager, Adnan Sehovic, made sure that the process was fast, smooth, and stress-free. After my experiences with another local dealer, it was a great relief to step into a place where everyone just wanted to make sure I got what I needed, and for a very good price. I could keep going, but its simple: if youre considering an Audi (or a Porsche!), youd be very smart to make the trip to Audi Burlington. If your experience is like mine, you wont bother even looking anywhere else.

PhilAudi

Apr 7, 2014

I just got brand new Audi Q5 from Audi Burlington. Loved the experience. Thanks to Shawn for great negotiation results and Mikhail for getting me approved for a lease with my far-from-perfect credit.Do not shop around, go straight to Audi Burlington.

WilliamWelch

Apr 4, 2014

If you are looking to do business with an Audi dealership that offers best-in-class sales and service, look no further than Audi Burlington (which is one of 53 dealerships in Massachusetts owned and operated by Herb Chambers).

vinniejacobs123

Mar 31, 2014

TO whom it may concern. I recently went to Audi In Burlington and had the pleasure of working with Steve Campbell, He helped me get exactly what i was looking for. Steve made my life buying my Vehicle very easy and painless.Steve called my insurance agency, and took care of transfering my registration. In absolutly know time Steve was able to take my plates off my old car and put them right on my new!! unlike outher dealerships there was no pressure on me the whole time eather.I would Recoment Steve Campbell and Audi of Burlington to anyone looking to buy a new vehicle.

Chrissy M

Mar 22, 2014

Bruno was very helpful great experience,very pleased ! Made my purchase enjoyable and at ease I am pleased all questions answered and that I fully understood all functions of the car

Karenkstevens

Mar 17, 2014

Great sales person! I have driven BMW's in the past but he convinced me try Audi and I am glad I did. Very smart and very informed!

jodzzei

Mar 11, 2014

Our experience was fantastic! Jay was very friendly and eager to make me leave with a smile on my face and the car I wanted. This is our second purchase with herb chambers, and I don't think I'd go anywhere else! Thank you jay! You made a very happy ending to a really lousy day!

autobahns4

Mar 8, 2014

I completed my second purchase from Herb Chambers Audi Burlington with help once again from Michael Wootan of a 2014 S4. After a couple of weeks, I am still very impressed with both the car and the service that Michael, Mikail, and the entire team at Audi Burlington gave me.This was my second purchase of an Audi from Mike in less than a year. My first purchase was a Q5 last June which has been a terrific car which led to my wife giving the thumbs up on the purchase of the S4. My first purchase experience with Mike was such a great experience that he was my first call when I decided it was time for my turn for an Audi.Mike took the time to get to know what I wanted in the new car and spent the time to go over the car and features. This was a huge help to determine which car with what features I would finally purchase. Mikail helped with my trade in and we were able to come to a final purchase contract fairly and quickly.I would recommend Herb Chambers Audi Burlington to anyone looking to purchase a car. Audi's are the the best driving cars that anyone can purchase and Mike, Mikail, and the Audi Burlington team are the best team in the car business. And despite buying a new car every 18 to 24 months this is my first repeat brand purchase in more than 15 years and I expect to be a repeat customer again for my next car purchase, which will most likely be more than 24 months away, just another testament to the quality and value of the Audi brand.

SueandJake

Mar 7, 2014

We just purchased a new Q5 from this dealership and the experience was exceptional from beginning to end. Steve Campbell was our sales person and he walked us through the process from vehicle selection to delivery Steve made the entire process not only straightforward but believe it or not enjoyable. My husband and I would recommend Steve and Audi Burlington to anybody.

jep6719

Mar 5, 2014

Our overall experience with Audi of Burlington was excellent. We were looking for a car and didn't have much time to wait. Josh and Caitlin were able to get the car we wanted in under a week! They were extremely accomodating and patient in working with our time contraints. Once the car was in, Caitlin was super helpful in showing us all the cars features. She even emailed the next day to see how our maiden voyage went! We'll definitely be back in the future!

tenipatterson

Feb 28, 2014

From the get-go our encounter with Jay Levy was tops. He was friendly and welcoming. We felt at ease immediately, and never was there a moment in which we felt we were being pressured. His sincerity and straightforwardness allowed for a real feeling of doing good business. Having gone on line prior to our visit, we knew exactly what we wanted: the only Miata on the lot. To our relief, Jay alerted us right off that there would be no negotiating given the very fair asking price that we also noted--that also meant faster service. He knew the company's procedures which made for a smooth transaction. If there were a model salesman, it would be Jay Levy. What more could one ask for than friendliness, integrity, and knowledge combined? We are looking forward to receiving the second electronic key and owner's manual, as promised. We would definitely recommend both Audi Burlington and Jay Levy to anyone looking to purchase a car. Thank you.

adamromanow

Feb 24, 2014

I've been getting my Audis serviced at Audi Burlington since 2008, and I've been nothing but thrilled with the experience I've received over the last 6 years. The staff are helpful, knowledgeable, friendly, and accommodating, and they always treat me like a VIP. While service isn't cheap, it is in-line with other dealerships, and the quality is top notch. I've recommended Audi Burlington on many occasions in the past, and would absolutely recommend them again without hesitation.

pelliott1

Feb 24, 2014

I recently purchased a pre-owned Audi A4 from Steve Campbell at Herb Chambers Audi Dealership in Burlington. I found the experience very easy. Steve was very helpful in taking me for a test drive, showing me the features of the car, acquainting me with the customer service area and making sure that I met Marc, the financial person, and that everything was ready when I came in for appointments.When I needed information from Steve, I had his email address and cell phone number and he was always available and helpful. I would definitely go back to him the next time I make a car purchase. I really had no idea that buying a car could not only be hassle free but actually a very pleasant experience. I would also recommend him to friends as the person to contact if interested in an Audi.I have been a loyal Herb Chambers customer for years and this latest experience confirmed the great service and positive experience I have had with this dealer.

Dave_S5

Feb 22, 2014

Just completed my first purchase from the Burlington team where Mikail Moiseyev and Lanell Beckles helped me drive away in an S5 today. I was extremely impressed with Mikail and Lanell's approach to understanding my needs and delivering the car that meets them. The overall experience was relaxed and customer centric with no evidence of sales pressure being applied. Quite honestly, the most pleasant car purchasing experience I have had! I would absolutely recommend Audi Burlington and Mikail & Lanell if you are looking to purchase a new vehicle.

Xosammie1129ox

Feb 19, 2014

My experience with this dealership and more importantly with Lanell and Mikail was by far the best car buying experience I have had. They were extremely helpful, listened to what I was looking for, and were an absolute pleasure to work with. Highly recommend these two!!!

maj434

Feb 14, 2014

This is the second time I have worked with Caitlin Meuse during my Audi purchase and both times have been nothing short of exceptional. Her attention to detail, friendliness and customer service are quite honestly the best I have seen in all of my car purchasing experiences (this is my 4th). She went above and beyond to make sure I had exactly what I wanted and even came in on her day off to deliver my car to me! It was truly a pleasure dealing with both her and Nick & will definitely be back for my next purchase!

nicolesander14

Feb 12, 2014

Jay, was a very informative, professional, patient and friendly Sales Person. I was very happy with the whole experience and in less that 3 hours I had the car I wanted.

CCOU

Feb 9, 2014

I went for service for a noise that was there since sometime. Audi had already replaced parts under warranty to solve the problem with no success. This time they told me they would do what it takes to find and fix it. The issue was basically invisible and they had to compare my car with another one to find the issue in the roof box (it is a cabrio). That has been tuned, and the service team has been driving in my car to make sure it was fixed, and they succeeded to fix it. What I love is that you get a nice loaner, a smile, everything is on time, and regular updates by phone. I wish all service teams would be the same. Congratulations

seancashell

Feb 7, 2014

Cindy really went above and beyond Before I came in she offer mea loaner car for the day. This made it real convenient for me. I came in for the first 5000 mile check and she went over everything they were going to dothen brought me to the loaner car, a nice Q6. I couldn't get the loaner car back until the nextmorning and that was fine. Cindy called me to say the car was done and enjoy the day.The next morning I dropped off the loaner and picked up my Q5. It took less thenten minutes.ThanksSean

mmcconnell11

Feb 1, 2014

I was shopping for a CPO Audi S4 with low miles and a couple specific options. There were none available in Colorado, where I live, so I started searching nationwide. I found a 2013 S4 with only 6k miles for sale from Burlington Audi, and the price was very fair. I was a little bit worried about buying a car that I hadnt seen or even driven yet, since I couldnt find any 2013 S4s in my area. I spoke with Jon Miranda on the phone and he made me feel very comfortable about purchasing the vehicle and even went out on the lot to inspect it himself, sending a photo of the one minor imperfection that he could see on the car. I decided to move forward, but I was working on a very tight timeframe because I was having the vehicle shipped from MA to CO and I needed it to arrive within 10 days. Jon recommended a shipping company and helped get everything coordinated to ensure that the car arrived on time. The whole sales/shipping process could have been very stressful, but Jon made it as easy and pleasant as it could possibly be by actively staying in touch with both me and the shipping company, even on his day off. I was slightly hesitant to buy a car that had been used as a dealer loaner because people dont take the same care with those cars as they do with their own. However, I have to say that the car is pristine and it was a great compromise to save a good amount of money off the new vehicle purchase price. The one very minor flaw that Jon pointed out (a very light scuff mark on the inside bottom of the driver door) was really the only sign that the car wasnt brand new. I would highly recommend this option to anyone looking at a new car. After the sale, Jons service has been great. I was really impressed that he called me a few days after I received the car to make sure that I liked it, and he even offered to walk me through any of the technology features on the car that I hadnt figured out yet. Its such a nice surprise when a salesperson maintains the same courtesy after the deal is done. I would certainly recommend Jon and Burlington Audi to anyone looking for a new or used car, wherever they are located!

silva1978

Feb 1, 2014

Great customer service given that we were buying a used car and not a brand new one off the showroom floor. He treated us just the same or better!

AV1970

Jan 31, 2014

I purchased a new Audi a4 and couldn't be happier. Jay Levy made the experience very easy. My last few purchases for my wife have not gone great as the salesmen usually talk to me and not to her, and boy do I hear about it later. Jay asked some questions when we sat down and took the time right from the get go to find out the car was for her and concentrated on what she had to say. Usually I don't do reviews but she told me to make sure to do one in this case. A+ guys and gals and we will be back in the future to buy more as well. Keep up the good work.

CSUB1000

Jan 31, 2014

Jay is a professional and an asset to the oraganization. His product knowledge spot on, and he follows through with everything promised. I would tecommend Jay to family, friends, and assiciates without hesitation

golfprosboston

Jan 31, 2014

I visited Audi Burlington to order a new A6. I wad pleasantly surprised to find an extensive inventory. Our sales person, Jon, was polite and professional. We ended up getting a great price on a car they had on site. Would repeat.

Helpmeplease

Jan 31, 2014

I never write reviews but felt compelled to do so this time. I wanted to thank Jay for making shopping for a car a great experience. If buying a car was always this pleasant, I think more people would love buying cars. Thanks, Jay.

JasonGrz

Jan 31, 2014

I regularly service my Audi A8 and S4 Cabriolet with Audi Burlington and they are really the best. Jim Parolisi is the most focused service advisor I have ever come across. he listens to my concerns, takes notes and doesn't miss a beat. every service issue I have ever presented him has been resolved. I have compared parts and service pricing and Audi Burlington was the most aggressive, they have always had a car for me to drive during servicing & the technicians have always had the answers to all my technical questions. I have never heard NO or I CANT. I have interacted with the General Manager Adnan Sehovic and he is always kind and sincere and will never allow you to leave unsatisfied. Every promise he has ever made me has been fulfilled. These 2 Employees are the real reason I will continue to service with and recommend Audi Burlington to everyone.

Mascopower

Jan 31, 2014

My new A7 is fantastic and I would like to thank Jay and everyone else at Burlington Audi for helping. I couldn't believe how great Jay and the whole staff were. I think people said hello to us about 10 separate times checking if we were waited on. I never felt pounced on, everyone just seemed very concerned if we were helped. If all herb chambers dealers are like this consider me a HC customer for life.

Qimanshu

Jan 31, 2014

Jon was great in helping my wife pick out a q5. They don't negotiate their used cars at all but everyone is really professional and the cars all seemed to be in excellent shape so I guess the price is justified. Their certified cars have a 100k mile warranty so all in all I'm happy.

Slydell

Jan 31, 2014

Wow! What a great car buying experience! I never write reviews, but I feel compelled to send in a reference for Jon Miranda. I'm a corporate business consultant and let me tell ya....Jon Miranda is a straight shooter with upper management written all over him. From the moment I walked into the dealership, I never felt like I was negotiating for the purchase of a car...I felt like I was hanging out with a buddy and shooting the xxxx with him. Oh yeah....my 2013 A6 is pretty awesome as well. Huge thumbs up to this dealership!

AC57

Jan 30, 2014

I walked into Audi Burlington on a whim at 2:00pm on a Sunday afternoon after horrible on-going service (or lack thereof) at another regional dealership. Jon Miranda was sitting at the reception desk off to the left as a I walked in by myself, and he immediately asked how he could help. I explained that I had been considering an Audi A4 for a long while and just sought to learn more about them. He immediately welcomed me over to his desk, asked me a series of questions about my needs and what was important to ME, and then provided information about the vehicle and its options, as well as information about leasing vs. buying after learning I love new vehicles and I drive so little. I wasn't planning to purchase anything at all that day. However, because of how focused he was on finding what was right for me, how many different cars he showed me, how much he talked with me about the process, my needs, and my worries, and how hard he worked with Nick and others in finance to earn my business that day, I ended up leaving with a deposit on a vehicle that I would pick up two days later. Jon made this process so easy for me - there was really nothing I needed to do other than show up Tuesday to take delivery. He registered the vehicle, returned my old plates, and even texted me pictures of my new Audi getting its first bath. :) (PS - I can't say enough great things about Nick and Dennis in finance, either - they were great.) Overall, could not be more impressed with my experience at Audi Burlington. As a 30 year old female purchasing this vehicle on my own, there was every opportunity for them to dismiss my business / questions as another dealership had. Instead, I walked out with a fantastic deal on a beautiful 2014 Audi and a salesman / dealership for life. Thank you, Jon & Audi Burlington!

bigblock909

Jan 30, 2014

This dealership seems really well run. Tom helps coordinate their events, and always keeps me in the loop when they have cool car shows and product unveilings. He even invited me to show my car at their Cars and Coffee, where they had some serious machines on display including a Bugatti. All the staff I met were really nice people and obviously "car guys".

Bans85

Jan 29, 2014

Audi Burlington was my first stop in searching for a new car, and surprisingly my last. Jason's low pressure approach was refreshing and he really listened to what I was looking for in a new car. I honestly would have been happy with a new 3 series also and was planning on driving that after the Audi but after going over the A4 and driving the car I was hoping I could make this one work within my budget. Luckily for me they looked up my employer and saw that we had a partnership with Audi that entitled me to a great deal with no hassle or back and forth. I still have trouble believing that I got everything I wanted at the first place I went to, great service, helpful salespeople, excellent product, fair price.

davies30

Jan 29, 2014

This is my first time at an Audi dealership (and buying an Audi) and I was very pleased with the polite, professional and knowledgeable staff, in particular, Michael W. He talked us through the Audi & Herb Chambers philosophy, detailed the specs of the vehicles we were interested in without trying to push us toward the more expensive option and took us out on test drives of the 2 cars we were interested in twice (the first day traffic was bad so we couldn't fully test drive).Before taking the car Michael spent about 45minutes showing me the features and how to operate the controls, navigation system, audio etc.They gave me a reasonable trade in value for my car, but there is very little flexibility in price negotiation for the new car itself as they say they have made the price easy and convenient (ie forget the haggling)I would recommend this dealership and I hope the experience is as efficient and receptive if and when there is some issue which needs addressing in the future.

mycariscool

Jan 29, 2014

I purchased a used Infiniti G35 from Audi of Burlington and it was a very good experience. The car had a few problems after I picked it up that had nothing to do with the vehicle and they gladly took care of the issues for me. Jay L was responsive whenever I called and seemed concerned that service handled my concerns quickly and correctly. It just goes to show that not blowing people off after you sell them a car goes a long way, as I would gladly buy from Jay and Audi or any herb chambers dealer again. I know things happen with cars I think the important thing is how they are handled and this dealership did a great job with the few small things that happened with the Infiniti.

sanderz16

Jan 28, 2014

I am a repeat customer at Audi Burlington and their quality of service and sales professionals like Tom Viner are the reasons. I always come away satisfied and very impressed. I highly recommend this dealership.

cmacd

Jan 27, 2014

What a refreshing experience. As someone who works in sales myself, I have very high expectations for customer service. I've had a number of less than great experiences buying cars in the past and was expecting more of the same. Jay not only met my expectations, but he blew them away. He answered all of my many, many questions and somehow knew exactly when I needed him without being pushy. I felt like Jay wanted me to leave with a car I'd be happy with rather than the car that would make the most money. He managed to find me a great car within my price range and was clear about the pros and cons of it versus other cars in the lot. Luckily, they were mostly pros!The whole experience was very pleasant and every single person I met at the dealership was friendly and professional. Audi of Burlington is a rare dealer. I will definitely be back!

lreibling

Jan 24, 2014

There are many elements of "outstanding or extraordinary" service that go far beyond politeness and routine. The key element is to understand and identify with the customer as an individual and focus on his/her specific needs. In my 47 years of driving various brands and models I have never felt as comfortable and unworried about any mechanic as Jim (Parolisi) anywhere. As a native German, born near the AUDI facilities, I am obviously spoiled by the precision of the German service approach. Jim is definitely at the same and in some areas above that standard. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

tdeprey

Jan 24, 2014

I have recently started to bring my Audi S5 to Burlington for maintenance and service. Jim P. and the rest of the Audi service team have been a breath of fresh air. They have been extremely helpful and were able to figure out the problem I was having w my car. They promptly called and explained the issue. Audi's service department had the part ordered, delivered, and completed the following day. I was very impressed and happy to know I can count on them for quality service. I will continue to bring my car to Burlington Audi in the future. Cheers!!

joeyung

Jan 22, 2014

It started with Jennifer Gardner as she was so professional, friendly and honest when I was called to arrange for my 15,000 mile service check-up. Jennifer not only shared with me her very positive experiences with her colleagues and especially with the service consultants, she produced a profile for me as we were talking. She gathering my information and inputting data into the system while having conversation with me. She set-up an appointment date and time, and reserved a loaner for me. It was a great start to my service experience. It was quick and painless.Meeting Cindy when I brought my car in for service was great. She was professional and extended a welcoming greeting. Confirmed why I was there and asked if there were anything else that I wanted them to check... It was how she reached out beyond just checking my car in for service that was appreciated. She then made sure that I did not have to wait too long for my car after I return to pick-up my car. Once again, quick service but with a personal touch. It was a very nice experience.

gencikut

Jan 20, 2014

Excellent Service. Jeff was extremely helpful. He was very polite and explained everything what was going to happened when I made the appointment. The dealership is very convenient and accommodating. They offered me a great free loaner. The service was done within few hours. The dealership was extremely clean so was my car when I picked it up. Thank you Audi Burlington for your great service and Thank you Jeff for your customer support.

davemarj5

Jan 17, 2014

I rated my Audi Burlington experience as a 5 and this is why:My sales person, Lanell Beckles, was friendly, professional, and very knowledgeable about Audi automobiles...the perfect combination for a salesperson. He knew what I wanted and delivered! In fact, he came in on his day off to personally do the final walkthrough of the car before I drove it away!Mikail Moiseyev handled the financial part of the transaction and he was able to secure a very competitive rate for financing. I usually dread paperwork, but he had it well organized and the process wasn't painful at all.In short, I went in on Sunday to look at a Q5 and on Tuesday afternoon it was parked in my driveway....deal done!*One more thing, I had to return my Honda lease so I used Honda Burlington, another Herb Chambers dealership, and the person that handled that, Mr. Crow, was also great! No problem whatsoever...I would do business with the Herb Chambers family any day!Kristyn R., Lawrence, MA

michaeljohnson04

Jan 15, 2014

I am a sales professional myself so I am not the easiest buyer and or person to sell to. I like to perform extreme due diligence on every purchase to ensure I receive the best value possible. When I walked into Audi Burlington I knew exactly what car I had in mind. Russ K. was very attentive, courteous, and understanding throughout the entire sales process. Rus did not attempt to pressure me or lure me into any traditional "Car Salesman" tricks even after I told him I was going to look at a few more of the same vehicle as other local dealerships. Russ was thoughtful in calling me back a few days later to check in on my car buying process and offer his assistance. I would gladly work with Russ again and better yet would refer my friends to work with him as well.

Dan261

Jan 14, 2014

Excellent customer service. Best car buying experience in the 25 years I have owned cars. Helped us find the right car without the usual car salesman process. Purchased a 2012 certified pre-owned A6 at a very fair price. The "smart pricing" was the price I had in mind and was well within my researched price parameters. I highly recommend an Audi and highly recommend Audi Burlington. Ask for Josh - you can't go wrong.

PaigeLombard

Jan 13, 2014

I have been an Audi driver for the last 15 years and have bought/leased all my vehicles from IRA Audi in Peabody Mass. I was driving a 2007 Q7 at the time with 120,000 miles and it was getting up there and thought I should start exploring my options so I went to IRA. They stuck me with the most junior, unknowledge about salesman they could find who's only concern was if I was going to buy the car that day. Nothing about the car was described features, warranties new changes etc. nothing! I proceeded to leave pissed off. I called my service guy at IRA who referred me to his brother at Burlington Audi who then referred me to Bruno Lopes salesman. That poor kid must have driven in 6 cars with me some of them twice just to make sure I was sure of my decision at the same time talking about and showing all the features etc. He knows everything about all Audi's refreshing! Once I decided on a model Mikail Moiseyev in Financing appraised my car at a VERY fair value and helped me get the financing I needed (which was not an easy task).Bruno introduced me to the service department and come to find out my old service rep from IRA is now there Cindy! It was like old home week at Audi Burlington.They took care of all the paperwork transferring of plates etc and I picked my new 2012 A6 sport the next day! When I noticed a scratch a day later I went in and Bruno and the sales manager agreed to fix it and we are currently making an appt (at which time I will get a loaner) what more could you ask for I'm a convert long are the days of IRA Audi I now and forever will be a loyal patron of AUDI Burlington not only for my Audi's in the future but for all my service needs of my current one.I great experience! I would recommend this dealership to anyone!SincerelyPaige A FantasiaController

FOlivier1919

Jan 10, 2014

Jim Parolisi has been my Service Advisor for several years. On this visit he sent me an email and left a voice message answering my voicemail request for an appointment within an hour of when I had left him a message. When I arrived he had the paperwork ready, answered a couple of questions clearly and let me know there were some computer updates for the car which would be installed during the visit. He is a good listener, noting my requests and making sure that the service department covered each of them. He is friendly, upbeat, very knowledgeable and answers questions directly without skirting the issue. Jim is efficient and never wastes time, especially when I wait for the car servicing rather than take a loaner. His relationship with his colleagues is friendly which allows him to find out more details if needed.

fjg111

Jan 9, 2014

Yesterday I took delivery of a new 2014 A6 TDI and Russ Karkachov took the extra time to make sure that I was familiar with all the features of this technologically advanced vehicle. He walked me through the various controls, and even synced my contacts to the car's hands-free phone system. Prior to the delivery he showed us around the new facility, including the service department that will be handling my scheduled maintenance. All-in-all it was a very professional experience.

mlasker

Jan 8, 2014

After weeks of research, I decided to lease the 2014 Audi A4. I connected with Jason on a Saturday afternoon. Within a minute of entering the dealership, he engaged in a positive, low-pressure way that set the tone for the entire experience. Jason was knowledgable, courteous and patient. The negotiation process was surprisingly simple. The delivery process was informative and seamless. I would encourage anyone looking to lease or purchase an Audi to consider contacting Jason. He played an integral part in what turned out to be a great experience.

Qboston82

Jan 8, 2014

Just drove my Audi A4 for the first time! Tom was so helpful every step of the way. We got exactly what we were looking for. Thank you!

Quercus

Jan 7, 2014

I had a great experience renewing my lease at Audi Burlington. I recommend working with Jon Miranda to anyone looking at leasing or buying an Audi.

jphatdlr

Jan 6, 2014

Overall I had a very good experience with Audi Burlington and would recommend them to anyone looking for a new or CPO Audi. I was looking at CPO A3's, CPO A4 Wagons, and new A4 sedans. I had already visited Audi Shrewsbury, Audi Natick, and Audi Nashua. They are nice dealerships and I had good "shopping" experiences with them, but I'm glad I purchased from Audi Burlington. A lot of it goes back to the sales person(Jason Piazza). My first visit was to test drive an A4 sedan. I was close to pulling the trigger on a new A4 sedan, because I had a hard time finding a CPO in the price range I wanted to spend on a used car. Audi Burlington had the color/trim level I wanted in stock and was close to where I worked. I liked the vehicle, but I'm more of a hatchback/wagon person. So, I left undecided. That night, I was browsing online and noticed that Audi Burlington just got in a CPO A4 Wagon. I emailed Jason about the availability. Not only was he prompt with his reply, but he took some pictures on his cell phone and emailed them to me. This extra effort was well appreciated, because the internet didn't have the real pictures yet. I drove and purchased it the next day. There were some paperwork hiccups, but nothing I could fault the dealership with. And Jason was prompt and very helpful getting through those hiccups. I've had my car for about a month now and I'm still smiling.

msahlman

Jan 5, 2014

My husband and I had an excellent experience working with Jon Miranda from Audi of Burlington. This was our first time buying a car, and we had previously visited several other dealerships to test drive vehicles and get quotes - but came away frustrated by the aggressive/uncomfortable/lengthy sales tactics. Our experience working with Jon was the complete opposite - since he was extremely straightforward, efficient, friendly, and helpful. Once we purchased our new car, he also took the time the explain all of the features, which was an extra step that was much appreciated. Overall nothing but positive feedback, and would recommend to anyone.

dbleeze

Jan 3, 2014

I had been searching in the Boston area for a recertified S5. I went to Audi of Burlington and Caitlin Meuse said she would help me out. She was very friendly and extremely knowledgable. She did not try and push another car on me like several other Audi dealerships did. She knew exactly what I was looking for and told me she would do her best to find it. A few weeks later my phone rang, it was Caitlin with the good news. I test drove the car, fell in love, and bought it that day. It was very refreshing dealing with a knowledgable sales person who was not just there to sell me a car, but sell me the right car. I would definitely recommend this dealership (especially Caitlin) to anyone who asks.

Susan99

Jan 1, 2014

We had been thinking about buying a new Audi for months. We finally decided to buy and Burlington Audi was terrific. They set up the test drives and then talked specifics. It was efficient, friendly, and fun. The customer is clearly Number 1 at Burlington Audi. The general manager Adnan Sehovic sets high customer delight standards for his team to achieve... and they do it! Don't think twice about buying at Burlington Audi... they are there to give you helpful, honest information and meet your needs. I was reluctant and hesitant but they made it a pleasure.

DeannaD01

Dec 31, 2013

I came into Audi Burlington with my boyfriend a couple months ago for the first time, and met with Shawn Quinn. I was very apprehensive about the car buying process at first, but Shawn made it so easy and laid back. He has a gift of being truly professional and businesslike while knowing how and when to lighten the mood with jokes and humor. I have not been easy to deal with, because I don't know what I want yet and I find this to be a very difficult decision. I have already been there twice and test drive a handful of Cars. Throughout the whole process, Shawn has not pressured me a bit and has patiently shown me a ton of options without giving up on me. I will buy a car soon and when I do, it will be from Shawn.

Ace11

Dec 30, 2013

Ran out of Audi loaners but Wendy got me into a rental car..I think she went above and beyond even though when I called on Monday for a loaner I was told I was all set don't remember who booked my appointment.

ecodoc

Dec 28, 2013

Outstanding dealership. Jeff is great. I won't go anywhere else anyway because in the past I showed up to have my car repaired and it turns out the service appointment had been scheduled in error at another dealership. I got a loaner and had the repair done without a hitch even though I had literally just walked in. They do a great job and stand by their work if something is not perfect after the car is returned.

PhilReilly

Dec 23, 2013

I recently bought a 2011 Audi S6 at Burlington Audi. I was helped by Caitlin Meuse during the whole process. She was knowledgeable, courteous and service oriented. I found the experience to be low pressure and they delivered on all my requests. I wanted to get things wrapped up in a day and they made it happen...car prepped, financing, registration. It was easy and I left very satisfied. I would highly recommend Burlington Audi to anyone in the market for a new or used Audi. I would also urge you to work with caitlin. Very helpful.

margo1m

Dec 19, 2013

I was having a problem with my Q5 and called for an appointment. Jim scheduled me for the next morning, which was perfect, and granted my request for a loaner. I was checked in promptly, we reviewed the problem and Jim surmised that it was probably related to a very recent recall by Audi. I was given an A6 to borrow - which drives beautifully! Jim called the next morning to tell me that the problem was indeed related to the recall and that my car was ready. Pickup was efficient, car ready and washed, and all done under warrantee so $0!

John2013Audi

Dec 18, 2013

I purchased an Audi A3-TDI from Audi Burlington in 2010. I have been very pleased with the car - it is fun to drive and works well. Over the last 3 1/2 years I have not had any issues with the car, and have brought it into Audi Burlington for regularly scheduled maintenance as well as a few minor recall repairs (such as one to check that a Diesel Fuel Only sticker is prominently placed near the filler spout, and a more recent one that makes it harder for someone to inadvertently attempt to pump gasoline into the tank). On each occasion I have been able to make my service appointment via the web site or by calling in to the service department and have always had my preferred day and time accommodated. My office is several miles away, and the dealership has always provided a nice Audi loaner for me to use gratis to get to and from work. The dealership and service area is well laid out and easy to drop off a car, even in inclement weather. The service staff engages promptly, make sure to check for other outstanding issue and makes helpful suggestions (would you like us to change summer to winter tires this fall, you have a service coming due in a month - would you like to take care of that today, etc.). I have found the service desk and clerical team to be very pleasant and helpful. On occasion I have waited in the service area for a short service to be completed. It is comfortable and I can get some work done while waiting. When I have left the car, the team call ahead to let you know when to expect it will be ready. No need for me to call and ask that question. You can also return a loaner car and pick up your vehicle well into the evening hours. Overall my consistent experience is that Audi Burlington is an efficient and pleasant service operation to work with.

hws301

Dec 17, 2013

JENNIFER GARDNER WAS VERY THOROUGH AND HAD A GREAT FOLLOW THROUGH. SHE WAS A PLEASURE TO WORK WITH. I WILL DEFINITELY ASK TO WORK WITH HER AGAIN.

Anne9878

Dec 16, 2013

Jen and Jim were very good to work with. What could have been a bad experience turned into a great one thanks to them. I will continue to use this dealership for service due to their efforts.

bwayvrbc908

Dec 14, 2013

Let me start by stating I have never taken the time nor had the desire to leave a review of a car dealership. I was so pleased with my dealings at Heb Chambers Audi, I have decided to do so this time. I was interested in a particular vehicle on their lot which had been traded in. The individual who I spoke with on the phone came downstairs and greeted me within minutes of my arrival. After a brief introduction, he introduced me to Shawn Quinn. Shawn was extremely polite and easy to converse with. He wasted no time and had me behind the wheel of the vehicle I was interested in within 10 minutes. We was knowledgeable of the vehicle, even though it was not an Audi or Porsche. As the vehicle was to be for my wife, at the conclusion of our meeting, he introduced me to Mikail Moiseyev, a manager. Mikail spoke politely and professionally with me. He made himself available the following day to evaluate my trade in. The following day it took a total of an hour for Mikail and I to reach an agreement as to trade in value and the cost of his vehicle. The negotiation was more professional and less stressful than any I have ever had in the past. Guess what.....Mikail gets it, professional and straight forward negotiations will win out every time!! Unfortunately after sitting down with my wife and reviewing our finances, we realized the purchase of this vehicle was not the right move for us at this time. When I explained this to both Mikail and Shawn 48 hours later, I was shocked they did not try and change my mind or hold my down payment over my head, but rather politely explained they understood and immediately reimbursed me my down payment. It is for that reason alone, when the time is right for such a purchase, I will again visit Herb Chambers Audi, and try to work with Shawn and Mikail if they're still at the dealership.

pagjme

Dec 13, 2013

Jim always make service a pleasurable experience not only by scheduling, but by having a loaner car available.Also by having your vehicles work completed in the shortest time possible.

jcdean

Dec 12, 2013

I called for a routine 5000 mile service on my A4 and Jeff was able to set me up on a day and time that worked perfect. The service was finished well ahead of the expected time and I was given a great loaner car for the morning. Jeff called me as soon as the service was done and made sure to answer any and all questions that I had. Smooth, fast, and easy service. Only place I will have my car serviced--truly an outstanding operation. Thanks for being such a professional Jeff. The first service on the car was also free, so the price was right.

Honeybadger

Dec 11, 2013

I had a problem with one of the engine coils, and was lucky enough to have it happen within 2 miles of the dealership. I walked in around 5pm, and Jeff not only greeted me, but recognized me from previous 15K and 25K service appointments. I sincerely did not expect this, as he deals with dozens of people every day. He was knowledgeable about the possible causes, reassuring that the issue would be resolved quickly and correctly, and understanding of my stress, having just nursed the vehicle from the highway. He also very quickly arranged for me to get a loaner, and I was back on the highway and on the way home in under 20 minutes. It's also worth pointing out that I despite not having purchased my car in this dealership (I purchased it in Pennsylvania), I always feel like I'm greeted with excellent service.

valpaul

Dec 10, 2013

We love Audi Burlington! And it is because of the people who work there, people like Caitlin Meuse! From the first moment of our Sales experience, Caitlin was patient, filled with AUDI expertise, great sense of humor, fun to be with, and answered all our many questions. We already own an A6 4.2 from them, and were looking for a new either Q5 or Q7 Diesel. These are hard cars to get, but Caitlin had a new one for us to test drive, and we loved it from the start. She worked with us on the numbers, and we signed the deal that very day. But....I then found an IBM discount that applied 2 days later, and she patiently worked with management and redid the numbers to accept that discount. The very best news is that we got the discount, AUDI Burlington was OK car and price wise and Caitlin was not impacted either - clearly a WIN/WIN/WIN for all of us! When we picked up the car, she showed us the ropes of all the new features and also followed up this week, clearly a great example of excellent Customer Service. It is because of people like Caitlin, we will always be an Audi Burlington customer!! Thanks!Valerie Paul, IBM (valpaulbostonatgmail.com) 617-266-1031

maquino85

Dec 9, 2013

The service center at Audi of Burlington is terrific. The building itself is very nice and has a covered drive-in where you can drop off your vehicle and the inside offers free wifi. They offered me a courtesy loaner for the 2 days my car was with them, something that I never received at Audi of Brookline where I was forced to pay for non-audi rental cars while my car was being serviced by them. They fixed the issues they found and my car was returned to me cleaned inside and out. I will definitely be driving the extra distance to get tow Audi of Burlington in the future for my service needs.

dcahalan79

Dec 8, 2013

As usual the service is excellent from the time you call, to the drop off and then pick up. Best service I have ever recieved

JB1985

Dec 8, 2013

I worked with John during my most recent service visit. I was impressed with how professional and thorough he was. I recommend Audi of burlington to all my friends.

tom_farley

Dec 8, 2013

Jim was awesome, as usual. He arranged for me to come in the day I called, remembered where I worked and had the shuttle ready to take me back, and had the car ready (and fixed!) when promised. He is the best!

Q52009B

Dec 6, 2013

I brought my car into the Audi dealership due to a strange warning light. I worked with Jeff Buchholz, who was responsive, communicative and very easy to work with. He kept me inofrmed throughout the process. I was very pleased to have worked with him.

GilbertCohen

Dec 5, 2013

I had great experience, they provide me with car that took me to Burlington mall, had lunch there, than came back to the dealership and picked my car. even though they washed my car when it was delivered back to me it was still wet.

jgisaacson

Dec 5, 2013

Jim is the best service advisor I have ever dealt with. He is terrific. He is one of the reasons I do business with this dealership.That said,there must be a team that supports Jim and I have almost invariably had good experiences there.

pjddevlin

Nov 21, 2013

I highly recommend working with Caitlin Meuse. She is, hands down, the most knowledgeable, responsive and courteous auto salesperson I have ever had the pleasure of dealing with.

Yellowfella

Nov 13, 2013

We were looking for an Audi Q7 with a premium package to replace our old Lexus RX330. I contacted Tom Viner, he told me that he had one in the inventory and asked me when I wanted to stop by. I told him it would be on the weekend. We stopped by the dealership on the following Saturday and he was out due to the Red Sox World series parade, so we looked around and got an idea of what the Q7 looked and felt. We left Audi Burlington and visited the Mercedes Benz of Boston in Somerville for a ML350. The experience wasn't so good there, so we came back the next day and saw Tom. Tom no longer sell cars, but he took time off his busy schedule just to accommodate me. We shook hands, exchanged greetings and went down to business. We had a number in mind, we wanted the Q7 at invoice price and not a penny more. Tom was able to work with us, and agreed on a compromise, we bought the Q7 just a few dollars above invoice. It was a nice experience indeed. A few lines on the dealership itself, I have been to many dealerships and dealt with many people. There is no BS with this place, the representatives don't play games with you. It is what it is. If they have a car fits your liking, they will try their best to sell it to you, if not, they will try to get one to you as soon as they become available. There are reviews saying that they cannot hold a large inventory, that's only because people are buying them like candies. The sales reps are very friendly, they gave you ample time to look at the cars you want, they don't flock around you the moment you step inside the door and they don't leave you hanging when you are really to purchase. We took the Q7 home and been enjoying it since.

JWinch

Nov 10, 2013

The entire experience from start to finish at Audi Burlington was superior! The care and consideration taken during our buying process far exceeded our expectations. Making any big purchase can be stressful and we all know that buying a car can some times be unpleasant. Jon Miranda changed this experience for me forever. He was patient and so informative as he taught me and my husband about Audi, our choices and ultimately the car we purchased. We have owned several vehicles and I can honestly say that I have never loved any car this much. Thank you Jon and I do believe I am an Audi person now and forever more! Jon makes me look forward to the process of buying another car. I may do it sooner than later just to deal with Jon Miranda and Audi Burlington!!

afang87

Nov 8, 2013

Caitlyn was very helpful and made buying a new vehicle easy. She was very straightforward with me and made me feel comfortable. We agreed on a price very quickly and upon delivery she explained all the features of my new vehicle to me. It was a good experience overall here.

kristinemarvin

Nov 8, 2013

My purchase experience was, again, superb! Caitlin was incredibly helpful and did everything she could to reduce the "hassle factor" of purchasing a new car. She even had the snow tires mounted, had the car registered in my home state (different from the dealership) and then delivered the car to me at work - an hour's drive North of the dealership. She took the time to explain everything and make sure it was all set up properly. She followed-up to make sure everything was perfect - which it was. Thanks again, Audi Burlington, for a stellar experience! This is my 3rd new car from them and I won't go anywhere else -- for sales or service -- even though I have to drive an hour and there is another dealership 10 min. away.

nnappi9

Nov 7, 2013

Caitlin did an amazing job from start to finish. She made us feel extremely comfortable and we feel very good about the purchase. She helped us understand the process and walked us through each and every step. She drove 45 minutes to pick up the title for a trade in which in my opinion is far above and beyond. She took the time to help us understand all the feature in the car when we picked it up. She even called a day after I picked the car up to make sure everything was running smooth and to see how we were liking it. A+ job.

AnnieKH

Nov 4, 2013

Peter Matton is a great human being who happens to sell cars. He was easy going and extremely pleasant to work with. I purchased a car at Herb Chambers in April 2013 and Peter was with me every step of the way, and made sure I got a good deal for my trade in (also bought at Herb Chambers, why are you not surprised?) and that the process was effortless and fast. Peter provides excellent service and information and was flexible with my timeline and preferences. I highly recommend this dealership in part because of my terrific recent purchase experience, but also I get great service. I have never had anything but superb customer care experiences at this dealership. Thank you!

gorfidan

Nov 4, 2013

Jonathan was great in getting me to come through the door. He found a perfect program that allowed me to trade in to a new A4 while keeping my payments the same, along with not having to bring any money to the table. Fantastic!

freedom2k8

Oct 31, 2013

John is the man! He tried his best to get everything done for me within the same day that I had my service even though they were short on men. He is super nice and super friendly. Would recommend going for him when doing service! No regrets!

del021

Oct 28, 2013

John amd Peter were excellent, in every phase. Courteous, Professional and knowledgeable, in every way. They were fanstastic, the minute I walked in. Thank t ou both for everyrhing!!

SG10

Oct 28, 2013

Caitlin was thorough, knowledgable, friendly and fast! I had an excellent experience with her. My Audi experience has been a pleasure. It was hassle free.

gc534

Oct 26, 2013

I recently purchased a new 2014 Audi Q5 from Audi Burlington in Burlington, MA. My sales consultant, Jonathan Yeshulas, worked with me extensively over the course of several days to find the car that best fit my needs. I got a great deal on the car and a great loan rate with the help of Dennis Saint-Aubin, their business manager, and I drove away as one happy customer. Shortly after I purchased the car, I started experiencing some hip pain that was being caused by the driver's seat. I have a medical condition that affects my joints, and the seats in this car were firmer than any other car I had owned in the past. I thought that would be beneficial, but I was wrong. I tried many things to adapt the seat to work for me, but nothing I tried worked and the pain kept getting worse. With all my options exhausted, I called Jonathan and explained my situation. I asked if there was any way that I could trade in my new Q5 and buy back my previous trade-in, and much to my relief he said that I could. The sales manager at Audi Burlington, Nicholas Dota, worked with Jonathan to give me the best possible trade-in price on the Q5 and my old car, and Dennis got me a great rate on the small loan to cover the difference. These guys turned a potential catastrophe for me into a minor inconvenience. If you're ever in the market for a new Audi, these are definitely the people you want to call. I have no doubt that Jonathan, Dennis, and Nicholas will work as hard for you as they did for me.

megsy1

Oct 26, 2013

I recently had my car serviced at Audi Burlington. I am extremely impressed with the level of customer service at this dealership. Jen Gardner handled the scheduling of my service appointment with professionalism and understanding. She managed to get me in that same afternoon!. I moved to the area from out of state over the Summer. I can tell you that Audi Burlington really goes above and beyond in comparison to my experiences at the dealership from which my car was purchased! John and Jim were equally as impressive with there level of service to me, the customer. I look forward to doing future business with your establishment!

mzack

Oct 15, 2013

I bought Audi Q5 at Audi Burlington.I was very satisfied once I walked in Audi Burlington. Nice environment and friendly people, especially Jay Levy, he provided amazing service and knowledge of the car I am interested. Explained all the future about the car as well. He is very efficient when I had appointment for my car. Very patient,crystal clear explanation... I am so glad I bought my Audi Q5 through his help.I would not hesitate to recommend Jay Levy and the Audi Burlington dealership to my family and friends, because of the way in which I was treated while I was there.

abomb1

Oct 3, 2013

I went to the Audi dealership in Burlington looking to buy a new car, and I was treated incredibly well the second I enter the dealership. I met Jay Levy who I found to be extremely friendly, and professional. Unlike other salesmen that I met in the past, he took the time to answer any and all questions that I had, and he didn't try and pressure me to buy a vehicle within the first minute that I met him. I would not hesitate to recommend Jay Levy and the Audi Burlington dealership to my family and friends, because of the way in which I was treated while I was there. I want to take the time to let people that are reading this review know, that if I could have given higher grades, I would have. I also have a job that deals with the public, and I can certainly recognize great customer skills, when I see them.

erickims01

Sep 29, 2013

I was in a 2011 A8L which Jon Miranda put me in as a Salesman. It was my third A8L. Jon was always the best salesman I've worked with over the years. My lease wasn't up until the end of 2013, but Jon Miranda, now at Burlington Audi, called me with a deal I couldn't refuse. He offered a 2013 S8 outfitted with the same options as my A8, and put me in for almost the same price. While I have great confidence in Jon, I was a bit concerned because he moved to a dealership that was about 12 miles further away from the one I had been working with over the past 6 years. But Jon quickly removed those concerns by offering to bring a loaner car to me whenever I needed service and return my car to me when done. When I visited Audi Burlington for the first time, I met with the General Manager, Adnan Sehovic, who introduced himself to me and reinforced this same service feature. The facility is new, the service area excellent, and easy to reach right off the highway. Jon Miranda showed me a number of S8 vehicles he had on the lot and I found one that was perfect. I was planning a trip and he went above board to make arrangements to get the vehicle registered over the weekend. The only step that couldn't be handled over the weekend was getting the vehicle emissions inspection. I told him not to worry about it and that I would take care of it near my work. He offered to pay for the service as well. To my surprise, I got a call from Jon that following Monday and he said he was driving to my office and he would take my car personally to the inspection garage so I wouldn't have to be bothered. I couldn't believe it. Oh, and by the way, when I first picked up the car the prior Friday, the process was perfect. Jon showed me all the new features, got my wireless service set up on the spot, and even gave me a bottle of this incredible bourbon. Now this is my definition of extraordinary service. Thank you Jon Miranda and the team at Audi Burlington.

chmorrison

Sep 28, 2013

Jon was very professional and accommodating (we did much of the work over the phone due to my travel schedule)Appointments were made promptly, the car was ready when promised.I have driven Audi since 1980 - loyal to the brand - I was worried that when my former sales rep, John Cellamare moved to a new role, the buying process would be difficult but Jon has dispelled my worry. Lamaia in the finance group was fantastic & professionalThe whole experience was five star.

mallyn

Sep 28, 2013

John is awesome to work with. Clear, diligent, informative, and easy going. Not pushy at all. I never felt pressure from him, but he was always easily accessible when I had questions and concerns.

edunton

Sep 26, 2013

This was a follow-up post-delivery visit to aquaint us with the features of the Q7. This is our first Audi and our initial experience was a comedy of errors, and very frustrating, but after meeting with Jay everything turned out great. We are much more comfortable with the Q7 and with the dealership in general. We appreciate the time he spent with us, his knowledge, and patience. Thanks again.Ed & Maureen

JackRey

Sep 26, 2013

Al was a pleasure to work with through the entire purchase process. His honestly and candor the process smooth and comfortable. I would highly recommend Audi of Burlington to all of my friends

AB5000

Sep 25, 2013

Everything was great. I worked with Johnathon and the business team and everything was great. I have no complaints and am reccomending them to a friend.

DonaldCrump

Sep 23, 2013

I was very impressed with the folks at the Burlington dealership. From the General Manager, Adnan Sehovic to Nick Dota and Jonathan they were all outstanding. My first visit to the dealership was back in early June. I met with Nick and Jonathan who were more than willing to help familiarize me with Audi features, the Quatro system, models and pricing. I test drove an A6 and A7, when I left I had a better understanding of the car I wanted. I frequently travel on business for extended periods of time and was not back in Massachusetts and the dealership until late August. I contacted the dealership and set up a time to visit. What I discovered was not only the same outstanding level of customer service experienced back in June but that Jonathan and Nick remembered exactly the car I was looking for down to the unusual color type. The rest is the reason I am writing this reviewThanks for everything...Donald

EnisPacavar

Sep 20, 2013

This is my second Audi. Previously I owned a 2002 1.8 TT Coupe. I was looking to upgrade to a new TT or a Porsche. This time; however, I was looking for a brand new car (year 2014) with Bluetooth at the minimum. Jon showed me the new Audi A5 and before I even test drove it I knew I wanted this car. Bang & Olufsen sound system, navigation, Bluetooth; the new design with front and real LED lights, this car is simply incredible. I got a fair price for my trade-in, and based on the work this dealership did on my TT over the years, I know they will take a good care of my A5 now and in the future.

Marimar

Sep 20, 2013

After having 4 different Lexus SUV through the years, we thought we were ready for a change. We came to the Burlington Audi dealer with high hope and expectations and were not disappointed. The staff was incredibly courteous and accommodating. The process of buying a new car can be a tedious one, but John was extremely patient and was able to answer all of our questions, and concerns. John was always pleasant (even after my husband got a little demanding!) Overall, the experience was a great one. I ended up with a wonderful q5. The color that I wanted (thanks to John!) and I'm loving it!

AudiR8dreamer

Sep 19, 2013

I just bought a 2012 A6 CPO from Burlington Audi. I live in North Carolina and was after a 2012 certified A6 in a certain color and option combination, and it finally popped up in Boston. The price was reasonable given it was a CPO car with very low miles. Since it was a CPO car (I've bought one before), I knew I could buy it without test driving it because of the high quality standard it has to meet before it could be certified by Audi. I did my test driving in NC, then knew what I wanted. Jon Miranda was my salesperson. He was very candid when he did a physical inspection of the car with me on the phone. I went ahead and purchased it long distance. We did all the paperwork via email and originals by mail. Since Massachusetts doesn't have a temporary license plate system, Jon did a great job of explaining the entire process for me to get my new car, and laying it out clearly in an email. This let me set my expectations on how long it would take before I could arrange a flight to pick up the car. It took close to 2 weeks from initial sale until I could get the NC DMV to issue me NC plates to put on the car and drive it home. Jon offered to pick me up from Boston airport so I didn't have to deal with an expensive taxi ride, which I appreciated so much. And he did it on a morning that he wasn't scheduled to work! When I got to the dealership, the car was beautifully detailed and waiting for me. As I examined the car's condition, it was exactly as Jon described on the phone. Jon spent plenty of time going over the car's many high-tech features, and also the Audi Connect subscription, which I took advantage of. Over the years, car salesmen have earned a bad reputation (and many deservedly so), but Jon Miranda is one of the good ones. Very professional, not pushy and customer focused. He gets my highest praise, and I recommend him to anyone in the Boston area looking for an Audi.

gooddayzy

Sep 18, 2013

My experience in Audi Burlington is awesome. Jon is a very professional sale. He introduced almost all the features in the car and patiently answered all my questions. I went there twice for test driving two different cars. He was nice and patient all the time. And at last, he also gave me a very good price. I strongly recommend Audi Burlington and Jon to you if you are considering Audi.

PeterHart

Sep 18, 2013

Jon Miranda and the whole Audi Burlington team were very helpful in my selection and purchase of a new auto, an Audi Q5. When I wanted to load up CDs and did not have an SD card for the music, Jon offered to spend the time to copy and code the files so it could be loaded onto the Media System of my Q5 ... an effort above and beyond the usual from. I highly recommend Audi Burlington.

kmachemer

Sep 16, 2013

I was extremely impressed with the level of service that Johnathan Yeshules provided to me during my car buying experience. B/c of his customer service, I wouldn't hesitate to recommend Audi Burlington to any friend or colleague looking to buy a new Audi.

migzy60

Sep 16, 2013

Jon was great to work with and made the purchase of our new car very easy. He was patient and took his time to go over all the "stuff" the car as to offer.

jwiegratz

Sep 14, 2013

After visiting several dealers to discuss the options available to me on my new S5, only Audi of Burlington was able to fully answer my questions and work with me through the custom order process. The car arrived a week ahead of time and they kept me up to date throughout the entire process... from factory build date, to shipping date, arrival date, etc... Couldn't have asked for a better experience. Will be sending friends their way!!

Skamper

Sep 10, 2013

I was the customer most salespeople dread, I didn't know what I wanted - Audi or BMW, new or used, lease or purchase. My salesperson, Michael Wootan was different, throughout the several weeks of searching for a car Michael was patient and informative about the different vehicle and financing options. He would follow up, ask me questions, listen to my answers, ask me more questions and over time found the right car for me. When I had a couple of concerns Caitlin jumped in and put them to rest, really nice person. The finance manager, Dennis was personable and laid back making the paperwork enjoyable. The sales manager, Nick Dota, was professional and over the top great to work with. When we are ready for our next Audi we will be back. Thanks to Michael, Caitlin, Dennis and Nick for making our car buying experience a good memory.

lneed

Sep 7, 2013

Great experience! The service on my car took longer than expected, but there was great communication and no issues about my keeping the loaner until my care was ready. The loaner was great and my car came back running beautifull and clean inside and out. Highly recommended!

sgsimon

Aug 29, 2013

The service was prompt, courteous and efficient. The loaner was good, the car was finished and ready on time. The wait at drop off and pick up was short. The car was returned washed and vacuumed. Highly recommend this dealer for Audi service.

Tanthony1956

Aug 27, 2013

Russ gave us first class service in the purchase of our new custom built Audi Q5. He has an exceptional knowledge of the brand which made the process easy and fun. We look forward to working with him in the future!

jtaylor101

Aug 16, 2013

We were so pleased with Herb Chambers Audi of Burlington dealership!! The people we worked with were very friendly, knew their product and were such a pleasure to work with. We drove almost 7 hours from Maine to purchase our Q7 and couldnt be happier! We were very impressed with how quickly our Q7 was detailed and our short wait time to get finacning. Dennis in finance was so nice to work with, very down to earth. I have alreay told a friend about this dealership and the great people who work there...she will drive from Maine on Monday to check them out!! I told her to ask for Jonathan who was a pleasure to deal with and if she has any problems to see Josh or Nick who were so helpful! A great place to buy a car!! Thank you Herb Chambers!

gnicoll

Aug 13, 2013

Elite Service, timely follow up and in a class of their own. The team at Audi, Burlington understands the expectations of their customers and strives to exceed them. First Class is an understatement. Respectfully, Gregory NicollConcord, MA

Eshanker

Aug 5, 2013

I have been a loyal customer with Burlington Audi since my first purchase of 2010 Audi A4 and my recent purchase/up grade of my 2013 Audi A6 2.0T. The employees of Burlington of Audi are one of the best, from services department, to sales, and finance department. I feel that I walked out satisfied and respected. Also, I have give to a special thanks to Mr. Peter Matton- Audi brand specialist. Mr. Matton is one of kindest sales person I ever met. He has been great help with first purchase A4 and help with trade and upgrade of A6. In my grade book I give Audi of Burlington and entire department an A++ and highly recommend any to this fine dealership!

GAMorin

Jul 30, 2013

My 2010 A6 was in for scheduled maintenance and a few minor repairs. In customary fashion Jim took care of business quickly in a caring manner, keeping me informed of the progress along the way. If you are looking to top a good sales experience with an outstanding after sales service experience, this is the place to go. Hats off!

PatrickGillespie

Jul 25, 2013

I can't say enough about the Service Dept at Herb Chambers Audi in Burlington MA. I have never felt so confident in the fact that the service dept is fighting for me as their customer, and not working purely for the manufacturer. Both Jeff Buchholz and Jim Parolisi have handled several issues I had, and exceeded my expectations every time. They always get my vehicle in right away, arrange for a loaner vehicle, and have my car fixed ahead of schedule. Their due diligence and attention to detail has not only ensured my problems were covered by Audi, but have saved me many future problems as well. Buy with confidence, knowing the best team around will have your back. When I buy my next car here, I am asking for the commission to go to the service dept, because that is why I am buying here again!

schleer

Jul 24, 2013

It was a great overall experience and I couldn't be happier with my car. I can now say I have my dream car thanks.

RajP123

Jul 19, 2013

I found the employees at the dealership to be very happy. I found them to be very enthusiastic and genuinely honest. When I called them inquiring about the inventory, they were very honest about their inventory position, and conveyed to me that they dont have the specific model and offered alternatives. They even offered me the price over the phone. There were no dramas that typically happen at dealership.I love Tom Viner's welcome greeting over the phone. Peter Matton is the nicest salesman. Their non-sales staff are awesome!

ktgass

Jul 18, 2013

I recently dropped our Q5 hybrid off for routine service. It was a great experience from start to finish. When I entered the dealership, John Borgeson approached me immediately, took my information and got the ball rolling. I was impressed by his efficiency and even more appreciative of his respectful, cheerful demeanor. My interaction with him made another chore on a long 'to do' list not only tolerable but actually enjoyable. My loaner car was ready and my own vehicle was finished in a thorough and timely fashion. A+

DDouvadjian

Jul 16, 2013

Jim Parolisi has always been terrific to deal with. Having an older A8L and he always make sure I leave with a comparable loaner car. Because of the age the repairs/maintenance can get costly and Jim does a fine job explaining what's needed and does what he can to keep the cost in-line. I appreciate his follow-up and highly recommend him and the dealership.

MarcKK

Jul 9, 2013

Can't say enough about Audi Burlington, they were willing to go above an beyond to make sure my repair was properly done and it turned out to be covered under the warranty which most dealerships would not have even checked. Total quality service from top to bottom!! I live closer to three other dealerships but I do business with this dealership because of the people and how I am treated!

donnadag

Jun 25, 2013

As a former Massachusetts resident, now living in Sarasota, FL, I had bought most of my cars from Herb Chamber's dealerships and chose to buy my new 2013 Audi Allroad from Herb Chambers Audi in Burlington, MA. This was an amazingly efficient and perfect sales transaction. Jon Miranda rates a "10" in salesmanship, eagerness to please and attention to detail. It continues to be an undeniable pleasure to buy my automobiles from Herb Chambers. This was the best and easiest sale yet. The car was delivered to my door in Sarasota in a beautiful covered transport truck. I got exactly what I wanted for interior and exterior colors and options and the price was competitive and fair. No quibbling, no haggling. A very professional and intelligent transaction. Donna D'Agostino, Sarasota, FL (formerly Winchester, MA).

leighheff

Jun 24, 2013

Peter Matton was fabulous to work with on the purchase of my new Audi Q5. He consistently followed up with us on any questions, needs or concerns - making sure that we are treated as VIP Audi customers long after the paperwork is signed and the car is off the lot!I highly recommend Peter and the team at Audi Burlington - and I LOVE my Q5 - favorite car to date!

mattzhang37

Jun 12, 2013

The service was GREAT from the two Jeff in the counter to every single maintenance guy! They cleaned my car each time after the service from inside to outside which make the customers really happy when they see their car has been taken cared of seriously in the dealership.

AndrewMoore

Jun 11, 2013

I've had my car serviced here multiple times since buying it from them early last year (2012). They always make a vehicle available for me while my car is being serviced and always fix the problem that I bring it in for. Jeff has always made sure to have an Audi available and has even gone out of his way to try and get me the vehicle I would like to try out for possible future purchases.

rhardy88

Jun 10, 2013

I had an error message from car and called Audi Burlington from the rode. I brought the car right in and was given a loaner. Took a few days for them to get the part in to fix but no problem since i had a loaner car. Great thing is no charge as all was covered by warranty! Jim kept me informed along the way and service was excellent!!

frankcevetello

Jun 8, 2013

I recently purchased a certified pre-owned 2013 Audi A4 with low mileage at Burlington Audi. After driving the car for about 3500 miles I brought it in for an oil change since I am accustomed to changing my oil every 3000 miles. I was greeted in the service department by Jeff Hurd. He introduced himself and was very welcoming given that it was my first service visit. He explained that the car uses a synthetic oil and that the oil needed to be changed only every 5000 miles. He educated me on the service needs of the car and the recommended intervals. He looked up the prior service records on the car and even though it was a little early I decided Id like to do the next service and oil change so I wouldnt have to come back in a month. Of course I hadnt read the owners manual and Jeff answered questions for me about the operation of the car all with a smile - even though I am sure he was busy. It was kind of late on a Saturday when I got there and I asked if it would be a problem getting the service done. Jeff told me not to worry. While waiting I was made to feel like a guest in someones home being offered beverages, wide screen TV, internet access. I also walked around the showroom and ran into a young sales person who was happy to talk to me about the cars even though I was not in the market for another car right now. My car was ready much sooner than I anticipated and let me just say that the car was in much better shape than when I gave Jeff the keys. They actually cleaned up the car for me. Wow! I have purchased many cars in my lifetime and my experience purchasing this car was the best ever. Really nice people no pressure, but that is another story. I was pleasantly surprised to see that this level of service continued right into the service area. Ill look forward to having my car serviced in an attractive environment around nice people enjoying a good cup of coffee and an apple to go (they always have a bowl full of fresh apples for their clients). Thanks Jeff!

jhorstick

Jun 7, 2013

My first interaction was this past spring/summer when I was searching for a CPO Audi. They had a fully optioned model listed that was more than I needed but I stopped by on a whim to check it out anyway (no appointment). A salesman greeted me in the showroom and knew exactly which car I referred to, showed me the vehicle, and offered a test drive. We chatted a bit about the options and model year differences, he introduced me to the sales manager, we exchanged info and I was on my way. No major pressure (despite it being the end of the month), the standard follow-up calls naturally came and were very professional.I ended up not buying from Herb Chambers and found a perfectly optioned vehicle out-of-state at a great price. But that's not where the story ends. They're still the most conveniently located dealer for me, and I've been back twice for routine maintenance. Online scheduling couldn't be easier, drop-off/pickup has been straightforward, the actual service has been completed as promised, and I've experienced great follow-up afterwards. You would think I bought the car there brand new!

PKBOSTON

Jun 7, 2013

The dealership is clean and modern, and performs great work, but the most important part of a service experience is the person you are dealing with. Jeff is very responsive, always provides accurate information and follows up with new information whenever needed and/or expected. It is nice to have someone like that to work with.

AshleyPlatt

Jun 6, 2013

I actually originally called the dealership I bought my Audi from b/c the brake light was on. They were pretty short with me on the phone and gave me an estimate of $2,000 without even looking at my car. I swung into Audi Burlington b/c it is close to work and they were extremely helpful. They looked at the car, only did the work that was needed and saved me about $1,300.00. I mentioned that my tires might need to be rotated, but when they looked at the tires they explained that the best tires were on the front of the car and I should drive as is for now. I also received a work call that required me to drive to New Jersey the next morning before my car was even supposed to be finished. Jeff made sure they completed my car and I could pick it up before my trip. Really helpful staff!

AhmerKhan

Jun 3, 2013

The WORST dealer experience I've ever had in my life! I have purchased 30-40 cars with my family and friends in the past 10 years but have never had an experience quite like this one. My brother came into town from Pittsburgh, he's a Cardiologist, salary is about $500k. We decided to stop by Audi because my brother's Infiniti G35 is getting old and he really wants to get an S5. The point of his salary is that he will be paying cash for this car, he can afford it. We walk in, wearing jeans and t-shirts, for the first 10 minutes everyone ignores us. I was okay with this because we were admiring the cars. Then a woman came over to help and we said we want to test drive the S5. She sits us down, talks a little bit and says are you going to buy it today? We said yes, if the deal is right but my brother is from Pittsburgh, we'll most likely compare prices and buy the best deal. She disappears and comes back and says well the S5 is a high end model so I can only let you drive it if you plan on buying it. We said okay, if the deal is right fine. Can we just drive the car? She goes away again, then her manager comes over and says, "sir if you are going to buy the car we can let you drive it. You understand this is a high-end vehicle, we can't let anyone put miles on it." This was the first time I've ever been discouraged to test drive a car. My brother got upset because he saw that they were treating us poorly because of the way we dressed. We said nothing, just walked out. What a bad dealership, my brother makes more money than all those salesmen combined, never going back here again.

RichardPacheco

Jun 3, 2013

I've bought a lot of cars in my time, and the team at Audi Burlington has it right for the modern buying era. From the get go they treat you like you have a computer and that you bothered to look into what you are buying. I had a great experience purchasing my car here and I'll definitely recommend this to the discriminating buyer who wants to work a straight forward deal. It's especially appealing if you know how to negotiate but would rather just get to the point of a reasonable price. (Reasonable means a lot to many people, but to me is a fair number over invoice)I came in doing a serious car search looking for my next car, and started off with one vehicle. Although it was a great car, it wasn't the car for me. Jon did a great job listening to what I was looking for and what kind of car performance I desired. I was very impressed by his knowledge, his attention to detail, and his attentiveness. He stayed focus on providing service, did a great job in simply listening to my specifications and spent very little effort trying to sell me. He worked like a consultant trying to work with me, rather than trying to sell me a car that I didn't want. What he did do is find me some options after I left. Because of his great approach I gave it a shot and came back in to test a car that he suggested would meet my specs. And it did!What got even better was during the actual purchase discussion, which was in fact a discussion rather than a gimmick driven sales encounter. I immensely appreciated the straight forward discussion, and the fact that we all had a firm grasp of the numbers. Clearly every dealership is a business, and they need to make money, but it makes a world of difference to have people like Jon and his sales managers cut to the point and emphasis a strong desire of making a deal that works. Audi quality doesn't require a lot of selling pressure, but sales consultants like Jon Miranda are what makes the purchase a great experience from the moment of the joy of discovery of the car you want, through to the driving off the lot. Its also great that the entire sales team is focused in the same customer oriented way.

annevwilson

May 31, 2013

This is the second car I purchased form Josh Morrison. He is very fair and does an excellent job reviewing the car and the pricing options.

Bornforspeed1

May 31, 2013

Upon walking into the showroom I was promptly greeted by my salesman, Josh. I was interested in an Audi A5 and was pitting it against the BMW 3 series (but truly had the new 4 series in mind). This was last November. I decided to wait until the 4 series came out and did not buy a car. Fast forward to May when I decided to once again drop into the showroom. Right at the front door was Josh who greeted me enthusiastically. He remembered me and the details of my earlier visit. No pressure - he was there to answer every and any question. Josh was informative, pressure free and engaging. I knew I had the right guy, BUT did I have the right car? While for the sanity of the salesman I do not recommend repeated visits, it served me well. I bought an A5 without any buyers remorse or fear that i should have purchased another brand car. It was a decision that I came to and yes my dealer came to be a partner in the process which goes against the norm. The actual buying process was simple. No pressure. No slipping a piece of paper back and forth. No, "I'm on your side, let me see what I can get them to do". Audi Burlington did not patronize me and stayed professional throughout the process. The manager, Adman, was a real gem. A go to no BS kind of a guy. They "done good" by me.

Ckoeniger

May 31, 2013

My experience atBurlington Audi has been excellent. Jon Miranda has been very prompt in meeting my requests and professional. Two days after purchasing my All Road I found the grille had a broken piece on it. After looking at the grille, both Jon and Nick did not hesitate in ordering a new one. My overall experience with Burlington Audi has been great.

eschirick

May 31, 2013

Jon and Jeff went above and beyond my expectations in helping me get service under my warranty. Loaner cars, constant communication, and complete satisfaction. Even though Burlington is not the closest auto repair shop, nor the closest Audi, in a world of discounts and Groupons to many other places, I will continue to take my car there for any service!

jmayol

May 31, 2013

It is always a pleasure to come in to have my Audi cars serviced at Audi Burlington. Jen has been great at scheduling my maintenance appointments and to make sure I have a great loaner car when I drop off my car for service, Jen does go out of her way to make sure we get the best service possible and that we are a satisfied customer.

kwoodfor01

May 31, 2013

When I brought my car in to be serviced I worked with John. He took extra time to explain to me everything that would be done to my car and gave me piece of mind that I was in good hands. My experience was outstanding from the begining to the end with a very thorough follow up and great communication regarding what is going on with the vehicle. It was a pleasure to do business with Audi of Burlington and I look forward to doing business with them again!!

mgroves1

May 31, 2013

This was my first experience at the Burlington Audi dealership and I was very impressed with the quality of service and the capabilities of the team. They were extremely knowledgable and helpful in addressing my repair problems, especially Jim Parolisi. I would highly recommend the service team.

rfedele

May 31, 2013

I was a challenging customer in terms of price and the exact vehicle I was interested in and changed my mind during the purchase process a few times. Josh Morrison was very patient, addressed any concerns I had and assisted in getting me the car I wanted at the price I needed. He was very attentive, returned calls immediately and was available for me at whatever time I requested for an initial meeting and then delivery. Great experience with both Josh and Audi of Burlington.

sjo68

May 31, 2013

This was an experience of a life time. The service was quick and I could wait for the car! While I waited I noticed they had free refreshments, the coffee was fabulous and they even had free apples to munch on! The customer service was fantastic and I felt like I was the only one being taken care of that day, I felt very important. I will recommend anyone looking for a car to come in and as well as being serviced. They earned a customer for life.

willyboymusic

May 31, 2013

Jon Miranda was great. He helped me to understand the car. His sales approach was considerate, no high pressure. He listened for what I wanted and made it happen: they got me just the car I wanted and even put up with me changing my mind. Also I got a better deal on the trade in of my mercedes e class than I did from other dealers. Look for Jon if you want a new Audi. He will hook you up without being overbearing.

Terp70

May 30, 2013

I've worked with Jim several times over the past few years, and it's always been a good experience. Jim is always friendly, and greets me by name when I arrive. He looks out for my interests when my car is there for service, making sure that whatever repairs are necessary are covered by the warranty whenever possible, and he always makes sure I have some alternate transportation, providing a loaner car whenever I need one. The service set-up at Burlington Audi in general seems to be a good one. I've never had a problem obtaining a service appointment at a time which is convenient for me, and the repairs that have been done have been done right the first time.

tadros

May 30, 2013

As some may be aware, Audi's have gotten some negative press lately due to oil consumption issues, and because of this problem, some might be a little nervous about purchasing one. Let me assure you that if you do have such a worry, Audi Burlington takes the issue very seriously and makes every effort to address it in a timely manner.When I brought my 2007 A4 in for its last service, I spoke with Jim Parolisi, who informed me that he wanted to run a test on the engine to see if my car was having this issue (it was). Without any prompting on my part, Jim informed me that all service would be performed free-of-charge, and it was completed within two days. Not only did Jim take the time to explain the cause of the problem and the steps that were taken to address it, but when I had a follow up question three days later, he responded to my emails within minutes. While it is never fun when something goes wrong with one's car, Jim definitely helped to make the process as painless as possible. For that reason, I'd highly recommend Audi Burlington for those looking to service an Audi or who are in the market to purchase one.

dboudreau

May 30, 2013

Best dealer experience yet. Josh was an absolute pleasure to deal with - found the exact vehicle I wanted, arranged the test drive, never once felt "sales-ish" in any way, shape or form, yet clearly knew the brand intimately and was able to answer all my questions. He made me feel 100% confident in my purchase. He went above and beyond in more ways than I can count - put up with me camping out at his desk for the better part of two days, even arranged a valet to help me get my second trade in vehicle to the dealer. Upon delivery, he patiently reviewed the multitude of vehicle features, set up & activated my audi connect, even paired my phone for me. Ultimately, he made himself accessible for any follow up questions I might have, and even called to check in on me the following week. All this with a friendly smile and pleasant, enjoyable demeanor. No exaggeration - it simply doesn't get better than this!

Flavia

May 30, 2013

Amazing customer service provided by Dave. He was very accommodating and took care of small issue I had on a previous visit by going above and beyond my expectations.

jboghos

May 25, 2013

I've dealt with Jeff Buchholz on multiple occasions and the guy makes any service needs extremely easy. Very thorough with follow up, great communication regarding what is going on with the vehicle and any unintended needs and always willing to accommodate extra needs. Professional, pleasure to work with and will keep me coming back to Burlington Audi for anything in the future!

debraycolors

May 22, 2013

I did not wait long to reach Jim and have a service scheduled with a loaner at my convenience. Since I was pressed for time the loaner was delivered to me at my convenience and it arrived exactly on time. The loaner was another very audi which I really appreciated. The part needed to be ordered for my car on a Friday so I was notified and told exactly when the work would be done and when to expect the call.Again, the call came in on the day I was told. The service need was a recall and was considered under warranty and I really appreciated that my car was being taken care of in a professional manner and that audi was standing behind their product and service.Not only was the customer service attentive and courteous, but also made sure my car was in great working condition and washed for me before I drove it away.Not that is customer service and that I why I own an audi. :)

KLSmith123

May 22, 2013

Writing this review as a result of the service department being very accommodating with my schedule, bringing a loaner car out to me at work and picking up my car to bring in for service. I appreciate this customer service as it is very helpful for me not to have to drie out of my way early in the morning!

mariapiazza

May 8, 2013

I brought my Audi A4 in for service, the battery was dead and a few other small issues. I call Jeff Hurd and he schedules me to bring the car in the next day - anytime. Last time in, I got a new A4 to borrow, so I was tempted to grab a loaner, but I didn't need one this time. The car was ready for me in 2 days. Everything fixed. Jeff contacted me twice during the service time to explain what was happening to my car. I appreciate the communication - no surprises when I get the invoice. Perfect!! This service department makes the whole experience seamless... Easy to drop off and easy to pick up.

Therese65

May 8, 2013

My wife and I visited Herb Chambers Audi for the purpose of buying an A5 Cabriolet. Jay Levy, salesman, greeted us and immediately made us feel comfortable and welcome. Jay answered all of our questions, we test drove the car, even though we told him there would be no decision that day. He told us when we were ready, to give him a call and he would work with us. Over the next couple of weeks (April 2013), we contacted Jay, told him the car we wanted, and he spent numerous hours finding the car my wife wanted, since it was not in stock at the time of purchase. I want to say in fairness to the dealership, the car we wanted was in stock at the time, but since we took so much time for final decision, it was sold. Jay and the entire staff we met during the transaction were truly professional and helpful. There was no pressure and we worked the deal at our own pace. Jay Levy delivered and I highly recommend him as a sales person.Matt Sliwa

gware

Apr 26, 2013

I had an exceptionally positive experience at Audi Burlington. Jonathan and Mike worked with me to ensure that I could get the car i really wanted. I would recommend that everyone on the East Coast buy their Audis from these guys.

AudiRS38NM

Apr 24, 2013

The customer service was great - I was able to call and make an appointment for the following day. A loaner was given free of charge, a brand new 2013 audi my same model, which always makes giving up my car, if even for a day, that much easier. Jim was very responsive to me and my requests, whether it was preferred contact type email/phone/text (and actually using the preferred contact type), timing for dropping off/picking up, and just letting me know the status of my car.I previously had been going to Rt.9 Audi in Brookline, but foresee coming back to Audi of Burlington over the previous spot for all of these reasons.

hschnit

Apr 23, 2013

I came in for the regular service and I had the engine light on. Jeff first looked if there was any recalls that needed to be perform. I left the car there for the week-end, which I didn't mind since Audi Burlington left me with a nice Audi Allroad as a loaner. Once I picked up the car, the engine light came back after a day for another issue with the turbo valve, they took my car in right away and left me with another loaner. The process was very smooth. Jeff gave me a discount on the service the second time since they didn't see it the first time I came. The price for the repairs was still quite high in my opinion, but the service is of excellent quality.

chrisridgway

Apr 16, 2013

It was best car buying experience I have had to date. Jonathan asked what I wanted in a car. He asked what I knew about the Audi A4, and explained features I didnt know about. Based on what we discussed he found a car that matched my criteria. After the test drive, it was very low pressure to purchase. Makes it easy when you know you have a great product to sell. Only thing is I bought the car on a Friday and had to wait until Monday to get it registered. Made for a long weekend! I highly recommend Audi Burlington.

RameshSundralingam

Apr 13, 2013

I have been a customer of Herb Chambers Audi Burlington for some time. I currently own Audi S4 series models and would not think of going to a different dealership for my service, because of Jim parolisi, Jeff Hurd,Jeff Buchholz,and John Borgeson. Jim parolisi is very professional and knowledgeable.I would recommend this team to any and all of my friends for their knowledge.Very professional and a pleasure to deal with. Provided updates as the vehicle was being serviced. Highly recommend this dealership for both sales and service. Very knowledgeable staff all around Thank you!Ramesh.

jclarkeson

Apr 12, 2013

I brought my 2007 A8 to Audi Burlington when the trunk stopped opening automatically. I was given a brand new A6 loaner for the week while they did the repair. Jim Parolisi, the service adviser, was thorough and responsive throughout and, as always, there was almost no hassle getting in and out of the dealership. The extended warranty covered most of the repair but not all and Audi Burlington voluntarily paid the difference which was quite exceptional. I'll definitely return.James Clarkeson

mikeappe

Apr 12, 2013

Took vehicle in for a noise with brakes - they did everything to make it easy for my wife to get the car serviced and dropped her off at the mall so she could spend more of my money!!! Got to love that!!!

JMARINI120652

Apr 11, 2013

While having my A4 overnight at Logan Airport, I found my car had been hit while parked and the backside damaged. Since the Herb Chambers Audi dealership is located close to my office I took the car to that location for repair. I can say that the service manager Jim Parolisi was extremely curtious, helpful and made sure that any additional service I needed, such as top off of oil, were done. Jim also went to length to explain they had on there own initiative changed out a valve that was not up to spec which was causing my A4 to use excessive oil. The dealership in which I purchased the A4 had never mentioned or checked that even though it was pointed out numerous times.Jim made sure that a rental car was ready at my disposal and went out of the way to make sure it was easy for me to return the car directly or through the dealership.I would highly recommend Herb Chambers Audi for service and in fact will continue to have my A4 serviced at this location from this point forward. Jim is a true professional

edfrtg

Apr 5, 2013

Last week my Audi A-6 oil warning light came on and I found the level to be low when I checked the dip stick. This was the first time I experienced a low oil level in almost four years of ownership so I called Jim Parolisi at Audi Burlington who told me to bring my car in rather than try to replace the oil myself and possibly use the wrong type. He said there was a recall to replace the engine breather that would reduce oil usage so my problem would not occur again. I asked if I should schedule my next minor maintenance at the same time. Jim replied that I had 4,500 miles before it was due and it would be OK to wait since he would top off the oil during the recall work. He also told me there was another recall they would do at the same time to replace the radiator mounts with an improved design to give the radiator better support. Jim told me there would be no charge for any of the work which included testing after the installations were completed.He was able to work me into their schedule at a convenient time for me and arranged for a new A-6 as a loaner vehicle. When I told Jim I preferred to pick my car up the next day to sync with an appointment in the area rather than come back that evening, Jim replied that this would not be a problem. When I returned the next morning my car was ready and as usual it had been washed and the interior cleaned. I have dealt with Jim Parolisi for several years and found him to be highly professional, extremely knowledgeable, and very pleasant to deal with. When I had a frustrating experience with a front end alignment problem and out of round tire two years ago, Jim patiently worked through it with me during several visits until a solution was found and implemented, Regardless of the problem or question I have and no matter how busy he is, Jim calmly stays engaged on my issue or question until I'm satisfied.These are things you don't forget. I hope Audi Burlington realizes what an outstanding employee and company representative they have in Jim Parolisi.

inarcadia

Apr 5, 2013

The Audi Burlington dealership is well managed and Jeff Hurd, my recent service tech, was great to work with, very responsive to my requests, and handled each step of the process with great professionalism and consideration.

jtao

Apr 4, 2013

I purchased a CPO A6 a year ago, and it's due for 55k mi service. I called to schedule a visit, brought the car in the next day. No waiting line, Jim took notes of all my concerns, and within 30 minutes, I left in a loaner - also an A6. Got call from Jim in two days, and car was ready. Jim discussed all my concerns, which were either repaired under warranty, or explained what they did and why they thought it's normal, also had a recall serviced.The down side, the total bill (55k mi service + brake fluid flush) is over $1100, I think this is way too much. But this might be an Audi thing? I googled a little bit, the average I got from online is not much cheaper than what I paid. But still....Overall, I had a good experiences.

AeRKawaii

Apr 3, 2013

Jeff was really patient and helpful! I didn't know how to exactly describe what was going on with my car but he KNEW and my car was fixed and put back into perfect shape!!! I'm really happy I chose this dealership, they were really fast and efficient! Thanks guys :)

josher54

Mar 31, 2013

I scheduled a service appointment with Jen to have a simple oil change done on my 2005.5 Audi S4. Jen was very helpful and polite in setting the appointment. Her presentation made me feel that she actually cared about her customers and enjoys her job. When I worked with Jim upon dropping off and picking up the car, he took an actual interest in knowing details about the car, i.e. how long I have owned it for, what I like about, what I dislike about it. Even though it was just an oil change, I plan on using Herb Chambers in the future when I travel to the Boston area for business because of the way the employees in the dealership take a genuine interest in their clients. I work as a District Manager for a major retail chain, and I know that this customer service can only be achieved if upper level management provides a good work envirornment for their employees, and then in turn it trickles down to the customers. Kudos to the entire team at Herb Chambers Audi.

elisa7

Mar 29, 2013

The service staff, in particular Jeff, is very professional, friendly, attentive, knowledgeable and just a pleasure to work with.The fact that the waiting area is friendly and comfortable is also a great plus.Thank you.Elisabeth

cmastra

Mar 27, 2013

Great customer service every time. Timely communication and friendly from the receptionist to the client specialists. Obviously client care is very important to them. Recommended.

gerr11

Mar 26, 2013

I would not trust my Audi to any other dealership. The service team at Audi Burlington consistently exceeds my expectations and does it all with a smile. Do no bring your car anywhere else!

IMEDER

Mar 26, 2013

Went into the Audi of Burlington dealer trying to figure out if my wife and I were going to purchase an A4 Quattro or the Volvo S60 R-Design and after working with the team their in Burlington, we are the new owners of a great 2013 CPO Audi A4.Our sales associate - Bruno Lopes - was incredibly helpful and knowledgable and even came in on a day off to finalize the purchase for me. It was also nice to see all the associates there working together as a team to help the customer with any questions/concerns they may have.Their pricing was fair - but be aware they have moved to this non-negotiable smart price that you see a lot of dealers transitioning to today. With that said, I still think they went the extra bit to give me all they could plus more for my trade that still got me to what I went in considering a "reasonable price".In comparison to other car purchases I've made elsewhere, what I would say best describes Audi or Burlington is they have a customer service experience that matches the luxury car brand that they sell. Would recommend them for anyone looking to purchase a new or used Audi.

ankit02764

Mar 23, 2013

I have been planning for today for such a long time. Finally that day had arrived. My cousins and I had been going around audi dealership to get the best prices on audi A7 or S6. First we went to Nashua dealership. I received great service from them. They offered a test a drive of S6 , and of course I took it. What a great a car. They also let me test drove A7, cause that's why I had originally wanted. Negotiated on prices for prestige and premium models. Great service and great prices. Then we go to Burlington dealership. Here I am thinking we are gone get better deal cause they sell lots of car( that's what I had heard). Go in start talking with Russ. Couple other employees were giving us the look like u can't afford that. We are only 24 years old. We start talking with Russ, he wants us to tell him what I want to offer him. I threw him him a number. He said that can't happen. Then we threw another number. He went to ask the manager. Manager comes back. "Ok, who is buying the car". I am. " that offer won't work, thanks for coming have a good day"They lost 3 sale for that day cause they would of had one trade and two brand new car. And all four of us own a 13 restaurant combined. Questions?1. Where is the counter offer?2. Why underestimate when 24 year adult comes to buy $70,000 car?3. Should I bring my tax return next time so u don't judge?Oh yeah, and I am getting my next audi at Nashua, nh. I am also going to make my cousins buy from there.

pkshiu

Mar 16, 2013

Russ was very helpful and process was painless and quick. I scheduled a test drive of several styles as I was trying to decide on A4 vs allroad. The price negotiation process was reasonable and quick. And they serve good coffee. Give him a call!

sauce999

Mar 15, 2013

Brought my 1998 Audi A4 Quattro in for an electrical problem. They were very friendly and gave me a loaner for the duration of the repair. They fixed the problem at a reasonable price. Very friendly service. They made me feel like I was a valued customer even though it was my first time there and did not buy the vehicle from them. They even treated me like I was getting a newer vehicle fixed there and not just a 1998.

R8Someday

Mar 12, 2013

I encountered an unfriendly New England pothole which resulted in the need for a wheel repair. The entire Service Department was very helpful and my Service Advisor kept me updated as to the status of the repairs. I was provided a loaner, which eased the pain of having to bring my car in for unexpected repairs. All around - A+ service!

thomas2191

Mar 12, 2013

I bought my Audi last June from Jasson, he was great to work. My car was due for its first service and I stopped in to make an appointment because I was in the area. Jasson introduced me to Jeff Bucholtz in the service department. Jeff told me that if I had some time they would do the service right then. He told me how long it would take and Jasson even offered to drive me to the local mall if I wanted. These guys are terrific and went out of their way to make me feel comfortable. The car was ready exactly when Jeff said it would be. I would highly recommend Audi Burlington to anyone.

Sunner

Mar 11, 2013

I went into the Audi Burlington Herb Chambers dealership with an existing car on lease (different make/model than an Audi). Audi Burlington quickly gave a decision that they would be able to help get me out of my current lease and into an Audi. I chose to look at the 2013 Audi S4 and A6, finally deciding on the S4.Caitlin Meuse was my sales associate and went to great lengths to accommodate my tight schedule and setup test drives for the S4 and A6 in a very short time frame. She was very knowledgeable in the cars and also the technology, which really helped with my decision to consider an Audi over another luxury car brand I was heavily leaning towards.Once I had decided on the S4, Caitlin and one of the sales managers (Nicholas Dota) were truly exceptional in working with me patiently over the next few days to help me find the S4 with the options I was looking for as well as price. They both helped me get to the pricing I was happy with, and ultimately get me into my new S4!!One of the many qualities which I really admired about Caitlin & Nicholas was that they did not pressure me to make a quick decision, or try to persuade me into a different Audi than the ones I was deciding between. Even when I had told them I was contemplating about going with another car brand, they wished me well, in whatever decision I would have taken.You can go to any car dealership and find the product you're looking for. But the experience with the Herb Chambers staff and how they made me feel more like a friend and family, goes a long way in my book, when it comes to trust and satisfaction. When I picked up my car, they shared in my excitement. Even after a few days, Caitlin sent me several messages to make sure I was enjoying the car and to offer help in answering any questions. I really appreciated not feeling like I was just another "sale".Ironically I had to bring the car into service just a few days after picking it up, due to running over a nail in my front left tire. The Service team was quick to schedule an appointment and even offered to give me a loaner car or drop me off back at my office (chose the latter). The service was done in a very satisfactory manner and quickly, given that I called in with a last-minute appointment.Make this dealership your one-stop, and you'll be happy that you did and will be driving away smiling in a new Audi! I very highly recommend the dealership and staff, and look forward to telling many more about my wonderful experience at Audi Burlington!

harbourmed

Mar 9, 2013

It is very unusual today to find purchasing a new or used car a pleasurable experience. Unfortunately, auto dealers, in general, have earned bad reputations for mishandling customers. This was not the case with Audi of Burlington, and it is important to point out why. My initial contact was with Nick Dota, the Used Car Sales Manager. Nick was friendly, courteous, and very professional. Initially I discussed a used car with Nick, however soon concentrated on the purchase of a new car with the assistance of a good friend. In my entire negotiations with Nick, he exhibited a genuine desire to earn my business. Nick was straight forward in the negotiations, honest, and fair to both me, and his dealership. Nick had me work with his salesperson Caitlin Meuse on the paperwork, and delivery details. Caitlin reviewed the purchase agreement in detail, and spent as much time as I needed going over the features of my new Audi.......not an easy task with so many options included. Throughout the delivery process, Caitlin showed great respect for me, the customer. In closing, Audi of Burlington is not the closest Audi dealer from where I live. Without reservation, I will recommend this dealership to friends and business associates. I will especially promote dealing with Nick Dota, and Caitlin Meuse. These individuals have earned my future business, and both are employees Herb Chambers should be proud to have on his team.

Asuliivan

Mar 6, 2013

The service provided at Chambers Audi Burlington has been consistently outstanding.Work done within the timeframe and cost estimate - loaner cars always available - and what sets them head and shoulders above the field is the excellent client care that is always provided.I have had Techs wait for me while I battled traffic - find appointments for an emergency on a long weekend before I was heading on a road trip - and any number of small touches that demonstrates real concern for me as a customer.All great Techs but special praise to Jim P. and John B. who go above and beyond every time there is a need - great service!

keithe

Mar 6, 2013

I recently purchased a 2013 Audi A6 from Herb Chambers of Burlington. Russ Karkachov was my sales rep throughout the process. Russ was very knowledgeable and customer-service oriented. I had initially visited the dealership a few months prior to test-drive an A4, and at that time I was upfront with him that I had no immediate plans to purchase the vehicle at that time. I was at the start of my new car purchase process and first wanted to test other makes and models. Russ was very receptive of that feedback, and remained optimistic. Furthermore, he encouraged my additional planned research and finally stated that if I eventually decided to purchase an Audi, that he would certainly like to see me again. He also encouraged me to visit other Herb Chambers dealerships for my continued make/model research efforts. Well, Russ' respectful demeanor and openness led me back to Audi of Burlington a few months later to test the A6 and purchase that day.Russ - great guy.Overall dealership - excellent quality and team. First-rate and high-touch.

ChuckC13

Mar 5, 2013

I was shopping to replace my truck, and Audi Burlington certainly delivered. I approached them through their online inquiry service, which of the dealerships in the region, their site clearly had the most complete information. They actually include the correct trim level for the various cars along with accurate options, as opposed to the other dealerships in the area that don't do this. And in my specific case, the photos of each car on their lot were available for the model in which I was interested. I ended up working with Jon Miranda, who was excellent to work with and very responsive to what I was looking for in a car. Once we closed the deal, I felt great about my car buying experience with Jon, confident that I had found a dealership that gave me a solid price with virtually no "run around". I will certainly be contacting them for future car purchases and highly recommend Jon to anyone who is shopping for an Audi.

richardslane

Mar 2, 2013

I had two problems that day: one that disappeared when I arrived and one that was fixed if I would have read the manual.Jeff made me feel like this happens all the time and not to feel ashamed. He presented a positive approach that was most appreciated.

martib5

Feb 28, 2013

I live less than two miles from another Audi dealership but choose to drive the 30 minutes to Audi Burlington for the quality of service. Everyone who works there is friendly and quite helpful without the aggressive attitude found at so many other car dealerships. The service department is professional and communicate extremely well.

Jamt

Feb 23, 2013

My experience did not meet my expectations. I'd prefer not to discuss specifics at this time but have chosen to buy a vehicle elsewhere.

paulHeld

Feb 23, 2013

Caitline Meuse packs a lot of product knowledge in a small package. Her demeanor during the sales process was always friendly without being too familiar. The entire negotiating process lasted no longer than five minutes, with all parties shaking hands at the conclusion with complete satisfaction. I wholeheartedly recommend Herb Chambers Audi in Burlington for the purchase of this magnificent vehicle (mine is the hard to find 2013 TTS), and to request Caitlin as your sales associate. Paul Held

Roxanne850

Feb 22, 2013

This is a great dealership and the service is always outstanding. I haven't had a bad experience. I am always provided a vehicle and my car is ready as promised.

GAMorin

Feb 21, 2013

As a follow up on my last visit for my wife's car for a new set of tires: the car runs beautifully, and I would like to say that I actually feel a difference in the way the car rides with these new tires. The car seems to roll less from side to side and I would even say there is less road noise. Of course much of this is subjective, but the bottom line is that I am happy with the finished product, and want to thank you for this. Can you please also pass these thanks to your manager!

allroader

Feb 20, 2013

I was searching for a relatively rare car - a CPO'd 2013 Audi allroad. The staff at Audi Burlington did their best to help me. Although they did not have one in stock, they did not pressure me to purchase a different car that I did not want. When they found a car that they thought I might be interested in purchasing, I was notified via email immediately. At that point I had purchased a car from another dealer, however, I did appreciate the way I was treated by Audi Burlington and would recommend them to others.

omni

Feb 19, 2013

The best service experience I have ever had. Jim Paralisi is excellent to work with. Very knowledgeable, experienced and courteous. My car came back so clean I thought it was brand new.

SB2000

Feb 18, 2013

I keep going back to Herb Chambers Audi Burlington because they make the entire service process simple and worry free. The service team is always friendly and accommodating even on short notice, which is great for my busy lifestyle.

echocharlieriley

Feb 12, 2013

Great experience w/transmission problem covered under pre-owned warranty. I brought the car in, they looked at it and called me a few hours later to tell me it needed a new transmission. I had picked up a loaner from the dealer and used that during the 4 or so days it took to complete the repair. My car was ready earlier than expected and worked right the first time. Nobody tried to sell me another car, more services etc. ..just honored the warranty and made things right. Good guys and good experience. Made me put them 1st on the list of places I look to buy my next car.

macelroy

Feb 12, 2013

I had been driving Nissan and Infiniti throughout the years and had been looking at Audi for quite a while. I ended up settling on a new A6 Premium Plus. My salesman was Josh Morrison who did an excellent job going over the features and offering a great transition into the new car with all the technology it comes with. I made my choice to go with Burlington after visiting a number of Audi dealers in Boston and the North Shore. After bad experiences with them I decided on Herb Chambers for my new A6. I also got the best trade-in for my Infiniti and the whole staff was very polite and professional to work with. I highly recommend Josh over at Burlington. Now Jeff is my Service manager and Im looking forward to servicing my vehicle and others in the years to come.

brcohn

Feb 11, 2013

I had a very positive experience purchasing a Certified Pre-Owned car from Tom Viner. He was knowledgeable and passionate about cars, which made the experience pleasant. I had visited with Tom to inquire about a a CPO car, and after the visit he professionally and diligently followed up to inform me when cars that fit my profile came into the dealership. As a result, he found the right car for me, and I was happy to work with him.

CcAudi09

Feb 7, 2013

I was able to get my car in for service the next day.I work long hours and the early drop off late pick up made it convenient to drop the car off before work and use a new Audi to drive for the day.. Jeff H was helpful. The staff is friendly and the place is organized. The Audi care package is a must have as well.

john lund

Feb 5, 2013

what a great dealership...I have been driving BMW's and Mercedes for years....I purchased an Audi A8 from Herb Chambers Burlington "AFTER" visiting other dealerships...This dealership is the BEST around...Hands down!

sherm.primmerman

Feb 5, 2013

I bought a slightly used 2013 Lexus from Tom Viner at Audi Burlington last week.The whole experience was excellent. From my emails, then phone calls, to the test drive, my purchase and finally to the delivery of the vehicle. Everyone that I dealt with at the dealership was great,helpful, very friendly and no sales pressure whatsoever. Tom in particular was a pleasure to deal with, he couldn't have been more helpful. I would highly recommend Tom and Audi Burlington. S. P.

Sayeghro

Feb 4, 2013

This is by far the best Audi dealership I've come across in my search. I recently purchased a used audi elsewhere and had to take it in for a new trunk latch just a few days after buying it. Though they were busy and I didn't have an appointment, Jeff Bucholz was the first to greet me and did everything he could to successfully squeeze the repair into the busy schedule. On top of that, he put up with my constant check-ins to see how everything was going without a complaint or sign of disdain. Jennifer Gardner was also extremely accomodating throughout my visit. After just a few hours, my trunk was fixed and now works perfectly. The only thing to note is that the quote at this dealership was $70 more than Audi of Brookline. I was perfectly content paying it though as the staff are 100 times better and far more friendly, the place is modern and well kept, and it doesn't reek of the fast food that the people at Audi of Brookline were eating right in front of me while giving the quote (very unprofessional of them). Overall, the outstanding service at this particular dealership inspires confidence that merits the higher price tag. If you want a premium experience to match your premium car, this is the dealership for you!

Monkiboi84

Feb 1, 2013

Audi of Burlington is the best dealership of all time earlier January 15th 2013 I went over there looking around for a car to drive & I ran into Jon Miranda who made my day till now I appreciate how he handles business. He was very friendly, intelligent & he knew what he was talking about, he walked me through cars & I found a 2011 A4 Quattro we went for a road test & I liked the car till now I've never had any problems with it thanks to u Mr!!! Over role I recommend anyone out there to go to Audi of Burlington they will make your dreams come true..! 5 stars to this dealership.. Thank u for the excellent service.!

dolphin8883

Jan 31, 2013

My dad totalled his car had needed a new one right away. and I didn't realize how many great pre-owned cars they have at Audi Burlington. Tom Viner was super nice and got my family a great deal and my dad loves his Murano!

Krisgeo

Jan 31, 2013

Yes, I would absolutely recommend this dealership!! ... Years ago, we purchased an Audi A4 at Audi Burlington. Because of this dealership's exceptional and friendly sales and services, we opted to stay with them. A few years later, we traded in the A4 and upgraded to our dream car, a brand new Audi S4! We absolutely love it!! Audi Burlington has been fantastic with our every choice, price, detail, and step along the way! ... Recently, I brought the S4 in for its routine maintenance and found Jeff Buchholz, in the Service Dept. to be extremely understanding and accommodating with my difficult scheduling issues. He was great with setting up my loaner car as well,(a brand new Audi A4, I might add)! ... Instead of picking up my S4 late in the day when it was ready (unfortunately during rush-hour traffic times), Jeff suggested I keep the loaner car overnight and come back the next day at my convenience!! (Wow!... that was really a big plus in my book!) He was also very informative and thorough answering questions my husband and I had. We were very impressed with Jeff and of course as always, with Audi Burlington! Thank you Jeff for being so efficient, pleasant, understanding and over-the-top accommodating! Great job!!

loveaudi88

Jan 31, 2013

I was very satisfied once I walked in Audi Burlington. Warm environment and friendly people. Especially Tom Viner, he provided amazing service and knowledge of the car I am interested. Explained all the future about the car as well. He is very efficient when I had appointment for my car. Very patient and very helpful. I am so glad I bought my 1st brand new car through his help.

sjcoughlin

Jan 30, 2013

My service at Audi of Burlington has always been exceptional. Everyone has always been very friendly, helpful and knowledgeable. Because of the exceptional service that I received my wife ended up buying the A6 about 2 months ago.

zz880411

Jan 30, 2013

I am an international student here, and bought my new Audi from Viner in 2011, he is always very professional and nice. I have a wonderful experience about everything, specially the service. Now as I will go back to my country, I definitely will sell my car by him.

msr01

Jan 26, 2013

Jim has been great to deal with and has always tried to accommodate my needs when bringing my vehicle in for service, whether it was short notice or a planned service maintenance. I have had nothing but good experiences in dealing with the service department just wish I had fewer experiences. Although I am a bit frustrated with the car as of lately Audi of Burlington and the service department have tried very hard to make it right I don't know that they could do anything more.

krrdncrowe

Jan 25, 2013

Jonathan was a pleasure to work with; I was just looking around and after talking with him, I decided to pull the trigger and go with an Audi. They paid a fantastic price for my turn-in and I am so pleased with their professionalism. Jonathan took the time to explain all the features of the model I was considering; and after buying the car, he went over every aspect of the car. He was so well informed that whenever I asked a question, he not only had an answer, but described how the feature evolved as a product and what advances were created to make the car more efficient.They're a great group of people over there--from Jonathan to his manager, to the hysterically funny and personable finance guy I signed papers with--just a well run dealership.I'll always buy an Audi from here on out, and I can thank Jonathan and his team for that!

AudiJason

Jan 23, 2013

Purchased a new 2013 Q5 in Dec 2012, very happy with overall experience at this dealer. I worked with Jonathan Yeshulas who was very patient to answer my questions with no pressure to buy. I visited the dealership four separate times over a three week period to test drive different models/trims and research what I wanted. Jonathan arranged convenient times for me to do this and always had the vehicle I wanted ready. He never tried to push me to buy and always said come back when I was ready. I did visit another large Audi dealer to compare and they only wanted to talk about pricing, so I knew that staying with Burlington and Jonathan was the right move for a nicer experience. When I had finally decided what I wanted, the color/trim combination wasn't in-stock from Burlington so Jonathan found one at another dealer and had it brought to Burlington at no cost to me and with no change in our agreed pricing. He also spent time going over the features and continually offered to help with any questions after-purchase and I felt like he was genuinely interested in my experience. The finance team also found me a fantastic rate from a local bank below Audi rates, so the entire team there really served me well.

rba

Jan 23, 2013

My recently purchased A8 developed a cooling system leak which was only corrected by a part from Germany. Despite the 8-10 day wait the service department made every effort to keep me informed of the progress. I was offered a loaner a number of times although i did not need one. Once completed the service adviser offered me a complete interior and exterior detailing at some future date to 'reward' me for my patience. Service like this under difficult circumstances is rare. This is my fourth car from this dealership and the service and sales experience is unlike any other.

samsapira

Jan 17, 2013

Jonathan was courteous, no sales pressure, was attentive and followed up many times with any questions that we had and was extremely helpful with informtion about the car and it's features. I dealt with sales not customer service that's why my rating were N/A

SFourFan

Jan 17, 2013

I went in for an unplanned, acute problem with my V8 S4. The service department took this in stride, undertaking immediately to diagnose the problem. They figured it out, had the required part in stock, provided a loaner vehicle and finished the work as promised by day's end.

Tranta

Jan 17, 2013

Service department was very quick and easy to deal with. Loaner car given for every visit is key. Would highly recommend this dealship to anyone.

AlejandroSarmiento

Jan 16, 2013

Jonathan went above and beyond to help me find the right 2013 A8L and he also assiten me in getting a new Honda Civic for my daughter in another dealership that Herb Chambers owns. Jonathan is the man!

AudiTT23

Jan 15, 2013

Jeff is always very friendly, helpful and informative. He keeps me updated on the status of my car and the costs that the services entail. If the work requires more than a few hours, he always gives me a loaner car at no cost. I highly recommend Jeff B. for quick and efficient service.

Carguy47

Jan 15, 2013

I have bought a ton of cars over the years and this was by far the best experience I have ever had. I always hate when you buy a car and the salesperson knows nothing about it. Jay knew everything about the Audi and was very good at explaining it to someone like me who isn't very good with the technology side of the cars. He helped me hook up my bluetooth phone and even knew the phone better than me. I had no intention of buying a car when I walked through the door but Jay and Audi of Burlington made the experience painless and the car was even better than expected. I was also amazed at how clean the shop was when we walked through it. I look forward to buying my next car from Jay and Audi of Burlington when we replace my wife's car sometime later this year.

kkeeg

Jan 10, 2013

Jim and the dealer were efficient, good on communication and the work got done right the first time. Clean service area, friendly staff, quick in and out.

l_santarpio

Jan 10, 2013

I purchased my car at your dealership last August and since that time have been more than impressed at the outstanding customer service I have received to date. Both the sales and service teams are a reflection of your dedication and commitment to ensuring you have a happy and satisfied customer. Having my car serviced at your dealership is always a hassle free and pleasant experience. I feel like a rock star because simply put the service and professionalism of your staff is above and beyond.Thank you!Lesley Santarpio

Steve Koenigsberg

Jan 7, 2013

I am a tough customer to please and Herb Chambers Audi continues to impress and exceed my expectations! I purchased an A7 in July of 2011. The sales process was honest and fair. Service experience has been incredible and significantly better than the two other Boston area Audi dealerships I used for previous vehicles as well as Lexus which has proven to be dramatically worse.It is rare to receive exceptional service and am delighted to write this review in support of this great dealer.

ennio.carboni

Dec 19, 2012

Buying a car can be a combative process. I found the experience at Audi Burlington fair and professional. What makes me return to a dealership is the quality of service. I had a great experience with my Saabs for over 10 years at the same dealer. Audi has surpassed that standard. Professional, courteous and knowledgeable I feel the process of scheduling, dropping off and retrieving my car to be the best experience I have had. Further, I like forthright customer service and Jim has consistently met the highest bar. I am communicated with in a concise manner and my satisfaction is always atop of mind. I have told colleagues the story of Jim calling me from his personal cell phone on his ride home to ensure I got the message earlier in the day. I expect that is my service organization and I appreciate receiving it from Jim and Burlington Audi.

Gcassetty

Dec 13, 2012

Great experience. I enjoyed very much speaking with Jen . She knew what she was talking about and I look forward to our next interaction .... She was friendly and courteous an a pleasure to speak to

vitesseur

Dec 13, 2012

On each of the (very few) occasions I've needed to return to Audi Burlington for routine service, I've been treated with respect and attention. The facility is attractive and clean, and although I'm easily provided with a free loaner when needed, I am perfectly happy to while away an hour or two in company of genuine car people. Many thanks to Jim Parolisi, Jen Gardner and the staff!

Ed Hurley-Wales

Dec 12, 2012

First let me say I am new using this dealer... George Chambers and Nick Dota are the best! Jim Parolosi and jeff in service are the greatest. I am a very hard rater when it comes to customer service but I find this team to be outstanding. Soon I will influence my wife Jen to get a new car and it will be an Audi and purchased from Herb Chambers.Thanks,Ed Hurley-Wales

tjtomson

Dec 11, 2012

5 stars not enough. Now, if we could just get these folks to run a few Govt agencies, phone co, my health care facility, etc. I thank you and my (clean!) car thanks you!

osten taylor

Dec 6, 2012

I'm giving Herb Chambers Audi Burlington a 1-star based on an Alignment Issue with Audi Burlington in regards to the service on my Audi S4 - Alignment Issue (which destroyed 4 new tires valued at $250 per)- After having my car serviced for an Alignment by Herb Chambers Audi Burlington which was a direct result of purchasing 4 235/45 R18 ($1000) I noticed that the inside wall of my New Tires were severely worn down to the steel wall so I drove my S4 to Herb Chambers Audi Burlington to check the alignment to make sure after driving less than 600 miles my alignment was still in place. Much to my chagrin I was told that my alignment was fine and that my tires were defective which was news to me! So I took my car to another Audi Dealership 15 miles away and contrary to Herb Chambers Audi Burlington enough my car was wayyyy out of Alignment in which I was provided a printed document proving so making Herb Chambers Audi Burlington LIARS!! At this point my blood is boiling over and I drive to Herb Chambers Audi Burlington demanding answers/remedy for 4 Dunlop Derezza Winter Sport SP tires valued at ($1000) and a new alignment. I spoke with Jim Parolisi and he directed me to his pathetic Service Manager who tried to defend lying about my car being in alignment and then lie about the numbers generated on his aligment machine by stating when asked if there was a guideline or manual for alignments for all S4's he stated that THERE'S NO GUIDELINE OR MANUAL but ironically enough that was a set-up question because Audi Westwood & Audi Corp in Detroit PROVIDED ME with the information. One would think that Herb Chambers Burlington Service Manager would have great customer service skills and quickly remedy this problem so that I would continue giving them business but that DEFINITELY WON'T HAPPEN. I buy Audi vehicles because they are a superior vehicle and because of the great reputation for service on their vehicles not because I want to be taking advantage of and LIED TO!! I'm very suspicious of all the superior reviews on this site because I know several other people who have experience my situation at Herb Chambers Audi Burlington but don't have the time or energy to write a detailed review. Clearly giving Herb Chambers Audi Burlington a second chance was the wrong decision. Herb Chambers Audi Burlington never compensated for my $1000 tires or a realignment so I had to get Audi Corp in Detroit involved.

Terryhack

Dec 1, 2012

Always excellent , kind , professional and thorough. I especially like getting back a clean car! The sales people, Johnny, Peter in Porsche are also always engaged. Even George is never too busy!

DCGoodmen

Nov 30, 2012

Great place the people are awesome and so friendly !! I will always come here to buy a car and tel all my friends and family. !!!! Such a great experience.

Brown6275

Nov 26, 2012

Great sales service from Jon. From initial meeting through test drive, feature explanation, trade pricing, financing up to including delivery and programing the opener excellent service. Greatly appreciated the extra step of delivering the car to me 60 miles away. Definitely recommend ( or go back in a few years whan I am ready)

Jack Mohr

Nov 26, 2012

Jim quikly reattached my rearview mirror to my A5's windshield. The whole process required only a few minutes and no trip to the shop. Thank you, Jack Mohr

Newaudi2012

Nov 26, 2012

I have nothing but positive things to say about my experience thus far with Audi Burlington. From my initial visit when I was looking at getting a new car (thank you Jasson McNallie) to my first service appointment with Jim Parolisi, the staff has been wonderful. Customer Service obviously means a lot to this team and it shows. My initial service took only a couple of hours, but I was provided with a loaner car so that I didnt have to wait around. The added bonus to this trip was when I picked up my car I noticed that not only had they washed it but they had vacuumed out my back seat! I have a yellow lab:) Its the little things!

Audi1998

Nov 21, 2012

From the first phone call to make my appointment I felt as if the people were taking the time for me and my individual needs. I have young children and needed a car while mine was being worked on. The young man that scheduled my appointment was very attentive to my needs. He was able to get me in last minute and a free Audi to drive while my vehicle was being worked on. When I arrived there Jeff was friendly, professional and courteous. My car was done before the estimated time they gave me. I was in and out picking up my car in less than 10 minutes. Then a young woman called days letter to make sure my car was running properly and she cared how My experience was. I think this is the way to treat a customer. I will always have my car serviced there and will definitely purchase my next vehicle here. Thumbs up Audi Burlington. It's nice to know people still care about small details and personalized attention. Keep up the good work!!!

vwaudiporsche_nut

Nov 20, 2012

Easy to schedule with Jim ParolisiGot an appointment exactly when I needed one.Jim updated me with progress reports on the work being done.Excellent work from the service team, car returned spotless.Competative pricing, top notch technical staff and genuine Audi parts make working with Herb Chambers the only sensible choice.I especially like that Jim knows what he is talking about technically or gets me the answers I need in a timely manner.Highly Recommend Burlington Audi

audi_fan16

Nov 7, 2012

John helped me schedule my service visit easily and quickly. Once I arrived I was greeted by a very nice young man who gave my vehicle the once over and ushered me inside to speak with a service adviser by the name of Jeff. He quickly found my appointment and and confirmed all of my concerns that were being addressed. Before I knew it he was handing me the keys to a brand new A6 that was waiting in the service drive and I was off to work Later that afternoon Jeff called me back to tell the service was complete and I could pick up my vehicle at my convenience. When I returned Jeff was walked me over to the the cashier and asked if I had any questions while a valet pulled my squeaky clean Audi to the door so I could jump right in. John even followed up to make sure that had a great experience and said that he was looking forward to my next visit. Everyone that I dealt with was extremely friendly, knowledgeable and professional I will not be going anywhere else for service. A truly refreshing dealership experience compared to others I have visited.

ktgass

Nov 7, 2012

While we did not purchase our Audi A5 at this dealership, we recently brought it in for service. We were highly impressed with every aspect of our experience. The work was completed within the time promised and we had use of a beautiful Q5 rental. Jeff and other members of the service team were extremely courteous and professional. We are currently considering the purchase of a Audi Q5 S exactly like the loaner vehicle we drove. Based on our recent experience at Herb Chamber's Audi, we will definitely consider negotiating a purchase with them . In any event, we will continue to service our A5 there indefinitely. We have dealt with many dealerships over the years and this one stands out.

NayefJabr

Oct 23, 2012

Jeff was very helpful from the beginning, he gave me a very convenient service time and even wanted to get me a rental car for the duration of the service. Jeff was waiting when i got there and got all the paper work done quickly, he also kept updating me about the car which i thought was very unique which kept me relaxed that my car was in good hands.

Sean C.

Oct 22, 2012

I'm happy to take a minute to share my experience with Audi Burlington, and one of it's employees, Caitlin. I was due to lease a new vehicle, and made the visit to Audi to check out he 2013 A4s. I was lucky enough to be assigned to Caitlin, who immediately put me at ease with her congenial manner. We talked a bit, and she was able to field the technical questions, while we arranged for a test drive. Opposite to my experiences elsewhere, Caitlin wanted me to really drive the car to make sure that I was getting what was right for me. She also didn't pressure me with the obvious and schlocky tactics that others employ. When it came time to look at the numbers, she was also adept. Kudos to Audi of Burlington and it's Sales Manager to have hired such good people, and especially Caitlin M. If you are looking to have a good buying experience, and want to skip the BS, ask for Caitlin by name. You'll be glad you did.

nesslmatt

Oct 15, 2012

I emailed 3 dealers and told them exactly what I was looking for - car, down payment and monthly payment. All three called me right away, but Audi Burlington was the only one who wouldn't give me numbers over the phone. Eventually I got an email from them with a "range" that was $200/month over what the other dealers had quoted me (actual numbers, over the phone). It was insulting. I had already purchased my gorgeous new Audi at another dealer when I got a "we'll match any price" email. All this dealer cared about was "getting me in", I assume to wear me down and play games - which was my experience with Herb Chambers 20 years ago. It's sad really that they are still doing business like this. With the information available to consumers these days they should really get with the program.

citycarz

Oct 9, 2012

Everyone was extremely accommodating and very friendly! The dealership was clean, open, and just an overall great climate for customers. The staff is professional and know what they are talking about and are proud of their products!

fwetmore

Oct 2, 2012

I gave Jonathan and Audi of Burlington great ratings because they were friendly, professional, and really helped us out of a bad situation with a certified preowned car we bought there nine months earlier. Their service department really took care of us during those nine months, and we ultimately were able to trade in the touble vehicle for a new A4 on a 3 year lease with no money down. All in all it was one of the best car buying experiences I have had. Thanks to Jonathan and Adnan in Sales, and Jeff, Jeff, John and Casey in Service!

iguest

Sep 17, 2012

I usually get an unsettling feeling when I have to bring my car into a shop. But the folks at Audi Burlington have nailed the service work every time. 15 years ago before going back to school for Electrical Engineering I used to be a mechanic Have a degree in Automotive Science too , so I know a thing or two about diagnostic work and repairs. I'm over 40 years old now, and having been on both sides of the fence I can really appreciate the high level of customer service provided and quality of workmanship delivered. Recently I took my 2009 V10 S6 into them (Jim Parolisi; he's really attentive) for work I spent around $2K with them. I had some service work & some Dent-Doctor work performed. I must say the car runs excellent now. The low-end power now on the S6 is ridiculous. Additionally I can't tell that there were ever any dings where the Dent-Dr work was performed no matter how many angles I look at it from. To summarize, Audi's are expensive all of them. Be prepared to spend some good money, or go buy a Toyota. With respect to some of the other posts, I like to remind folks to be realistic. Although Audi Burlington has continued to deliver outstanding customer service and workmanship to me, it's important that folks temper their high standards & expectations with the understanding that sometimes things just don't work out That's life. These folks at Audi Burlington are not miracle-workers; but they do try very hard to deliver outstanding work and customer service. They have my loyalty and trust.Iestyn Guest

TTRS Owner

Jul 31, 2012

Josh Morrison exhibited professionalism, astute product and Audi brand knowledge, and genuine enthusiasm throughout the entire process. I was highly impressed with the team of professionals that Audi has assembled at this dealership.

c_drews

Jul 10, 2012

I originally bought my Audi from Jasson and recently had to take it back in for service. John was very helpful in getting me set up with a loaner while my car was being worked on. My car was fixed quickly, and I was able to pick it up in the evening which allowed me to not have to leave work early. All in all, I would definitely use this service department again.

doglover2282

May 28, 2012

I have always dreaded the car buying experience. You know when you know what you are looking for, but you are constantly being pushed into something else. This was not the case for even a second in working with Rick at Audi Burlington. The minute I walked through the door, I was greeted in a friendly and welcoming manner by him. He was not the typical "pushy" saleman who doesn't give you a breath to take in the experience. Rick was there to answer any and all questions I had and was extremely knowledgeable about the vehicles and anything and everything I needed and/or wanted to know about. I have been to plenty of dealerships and I rarely walk out of one with a feeling of pleasure and gratitude. Rick allowed me to have a great experience and has changed my view of car salesmen. I would recommend anyone going to see Rick and working with Audi of Burlington. The atmosphere was friendly and the experience cannot be compared to any I have even had while buying a car. Thanks to Rick, I now have not only an amazing car to enjoy, but also a wonderful experience to talk about. From the moment I walked through the door to the minute I signed my name on the dotted lines, I was pleased and I would expect the same experience for anyone who walks through the doors at Audi Burlington and meets Rick for the first time! It will definitely be my last trip to a car dealership....of course, until next time :) THANK YOU RICK! YOU ROCK!

unhappy123456

May 22, 2012

Bought a CERTIFIED used car here 2 months ago, it has already needed over $3000 worth of work done to it which was not recognized during the certified process (which is done by the dealer).Audi Burlington will not pay for the work to be done, and they don't even return my calls anymore.Car needs new wheels, tires, control arms, a door needs to be painted, even the buttons inside the car are missing!This dealership is running a huge scam, they will not honor their own warranty! BUYER BEWAREI am personally filing a complaint with Audi corporate about this dealership to see if I can get the problems resolved.I would recommend anyone in the area to go to Audi of Natick or Westwood instead.I will never deal with a HERB CHAMBERS company again!

hpysin79

Apr 5, 2012

I'm the type of person who knows exactly what I want, down to the details. When it comes to cars, I'm pretty picky, very little I'll "bend" on. I don't know if it was the stars alligning or what...but this was by far the BEST car buying experiences I've ever had. I couldn't even tell you the name of any of the past sales people I've worked with and have never been compelled to recommend them to friends or family. This experience with Greg Johnson and Audi Burlington, in my mind, is how its supposed to be! Greg and his collegues there at the dealership really made the process fun, stress free, and as a whole just a really pleasurable experience. I was coming out of a 2006 Lexus GX470...previous to that a 2004 Lexus RX330. Over the past 3 years, I had the pleasure of driving a collegues Audi A4 wagon (manual) while my car was in the shop...I fell in love. Then last year, drove my mechanic's A8...how could you NOT fall in love?! So, that pretty much set in my head and knew my next car would be an Audi Quattro of some sort. Keeping my eyes open to Audi's on the road, I truly found the new A4 a very sexy vehicle, expecially the cat-eye headlights. So, I took one of the A4's on the lot for a test drive and I was SOLD. Greg worked quickly and efficiently to locate my car for me with everything I wanted in my new car. He kept me updated every step of the way...confirmed once the locate was a "go"...sent me a detailed breakdown of my new car...let me know when my car was being loaded on a truck from the port...let me know the moment it arrived at the dealership...and before I knew it, I was in my gorgeous new car! 2012 Audi A4 S line...phantom black ext/black int. I've named her Coco...after Coco Chanel and one of her famous quotes "a lady should always be two things, classy and fabulous" and that's exactly how I feel about my new car :) I highly recomment working with Greg and his team, I guarantee he'll make you happy!

Bogart

Mar 11, 2012

My daughter was looking to buy a 2012 A5 and after visiting other Audi dealerships my daughter and I made the trip to Herb Chambers Audi in Burlington, MA. We were treated by Greg Johnson, discussed our options and ended up buying a 2011 loaded A5. Greg and his manager couldn't have been better. Price and value were concerns. The HC folks worked very hard to make concessions on price, trade in allowance and financing package which resulted in my daughter purchasing her "dream car". The sales experience that we had was so positive that a week later I returned and bought a Q5 from Greg. At the time of my daughter buying her A5 I had no intention of trading in my Eddie Bauer Explorer but with the no pressure approach we had gotten from Greg, I thought it was worth going back and speaking with him about a Q5. Greg searched for the exact car I wanted and found one coming in on the next ship to Providence. While the car has not yet been delivered, Greg has kept me informed, almost daily, with status updates on the delivery expectations. There is a reason why I drove from Southeastern Massachusetts to Burlington, passing (by my estimation) three other Audi dealerships and that is Greg Johnson and his sales approach. Greg and the HC team in Burlington couldn't have provided a better car buying experience.

chris0273

Jan 14, 2012

My name is Chris, owner of an Audi Q7, which unfortunately has turned out to be a lemon. I have been to Audi dealerships seven times this past year. anywhere from Virginia,New York,Nashua(THE WORST) and lately to Burlington. I think that if all Audi dealers and employees work and treat their customers the way Burlington Audi does, Audi could be the best in customer service. I was there twice. they give you a loaner car without having to fight for it. They call you to give you an update with the status of your car. They make an appointment for you as soon as possible and not weeks later and it is the way they honored their clients. After all the problems I've experienced with this car as a buyer i never thought my next car could be an Audi again. Burlington Audi had me reconsider. I hope it wasn't just the one person that i dealt with.Sorry if i'm bitter with other dealers but when you buy an Audi you have higher standards.

nfbetancur

Dec 3, 2011

I can't comment on the actually buying experience since I didn't actually get that far after my visit to Herb Chambers Audi of Burlington, but I did want to take a moment to comment on the service I received during my visit to test drive a TT and discuss pricing. After a week or two of going back and forth between different dealers in the area, including another Audi dealer in Long Island, NY, this visit was by far the most relaxed and informative one yet. First, Tom Viner, the internet sales manager was very good about emailing and keeping in touch, without being pushy. Several other dealers have emailed me repeatedly trying to get me to come in and provide details about my trade in etc, even after I've said I'm no longer interested on the market (just so I can get them off my back); Tom just said to let him know when I wanted to come in and that there were some great local roads I could take the car on.When I got there Tom greeted me and introduced me to Gregory, a sales advisor. After quickly discussing what I wanted to accomplish, he photocopied my drivers license and pulled up the car--no 1-hour-long talk about my trade-in and life story and desired monthly payments etc. like has been the case at other dealers. Then we went on what had to be a 15- or 20-minute-long test (if not more) around Burlington, going on a mix of local roads and highways that really allowed me to get a feel for the car (in short: solid, glued to the road, clearly very well built). Unlike my test drive of a BMW at a dealer in New York, Gregory discussed the car with me as I drove, but didn't dictate to me how I should drive. If anything, he encouraged me to push the car a little more around the corners so that I could really see what it was capable of. If there is anything I hate when looking for a performance-oriented car is feeling like you can't actually see that side of the car because the salesman is right next to you. When we got back, we discussed some numbers, the availability of the car in question, etc. Suffice to say we couldn't get very far due to a number of issues outside of Gregory and the dealer's control, but it was very low pressure regardless and one of the managers even came over to essentially apologize for not being able to be more competitive and earn my business. Then, Gregory even walked me out to my car and gave me some advice about how to proceed with my car search.So, in short, this is a great place to buy a car, and if I do decide on the TT in the end, I'd go back to Audi of Burlington in a heartbeat. Also, the dealership is really beautiful, especially compared to Audi of Brookline (which also has very friendly staff based on my visit there when a friend was getting a car) where you feel like you're at a used car lot.

ACDC

Nov 28, 2011

I recently purchased an 2012 A6 from Burlington Audi, I worked with Jay Levy and George Chamber. The buying experience was low pressure, pleasant and very professional. I would not hesitate to buy from Burlington Audi again.

Elyse Lemaire

Nov 9, 2011

My overall experience at Audi Burlington was very, very good. Jay Levy, our sales associate, has been nothing but helpful, fair and considerate. My situation is perhaps a bit more challenging than most, as my cars need to be modified to accomodate a physical handicap. Jay was EXTREMELY helpful in allowing this to happen. He secured the necessary technical data ahead of time for my modification facility. He has also provided help since then, towards the same end. I would absolutely buy another vehicle from him!I also received help - over-and-above what might be expected - from a technician in the service department, Jason Russo. He spent considerate time on the telephone with my modification facility, assisting them in solving a very complication issue that arose as my car was worked on. His help was invaluable to me. I can, without qualification, attest to Audi Burlington being handicapped-friendly.

Jon K

Oct 11, 2011

After working with James Parolisi I was most impressed with the level of communication I received. I appreciated getting updates on the status of parts and repairs, and I think I even got a call saying he wasn't sure when the car would be ready but he'd call me when he knew more, -that's the level of communication that puts Audi customers at ease.I also wanted to acknowledge the work that Jason the Audi Tec did, heis a real MVP. Not only did he take time to listen as I was explainingthe issues with the car, he waited till I was finished to diagnose theproblem. He is truly a master of his craft. He caught a few otherminor issues that would have caused major problems down the line, aswell as taking the initiative to replace a worn out part that hediscovered. His workmanship is unparalleled, and the car is running aswell as ever thanks to his attention to detail.I got the sense that both of them take pride in their work and reallyenjoy what they do, -that most of all translates into a positivecustomer experience. Without hesitation I would recommend anyone whois interested in servicing or maintaining their Audi to them.Jon K.A8

monicaforrest

Oct 11, 2011

I went to this dealership in my search for a quality used car. I worked with a friendly sales guy, Jasson McNallie, who instantly made me feel comfortable and let me take my time looking at the two cars I was interested in. He gave me the information about both cars and answered my zillion questions. We test drove both the cars...twice. I actually had a great time with Jasson. His easy going personality made me feel like I was car shopping with a friend. I never felt pressured to make a decision. Jasson was very honest, straight forward and did exactly what he said (something I like in car sales persons). Normally, I absolutely dread car shopping and dealing with car sales people, but Jasson definitely changed my mind about the whole process. The whole experience was great. I had a smile on my face the entire time I was at the dealership, the whole way home and for days afterwards. My co-workers even noticed how happy I was when I drove the car to work. Jasson even called me the next day to check on how the car was doing and to make sure I was happy with my purchase....and sent a thank you letter in the mail. I have never been treated so well when buying a car. I would recommend Jasson to anyone and everyone.

avs6979

Oct 9, 2011

My husband and I visited Audi of Burlington earlier today to look at a used A5. After reviewing what we were looking for and what our budget was, Jasson helped us lease a new 2012 A5. It was the easiest and most pleasant experience that I have ever had at a car dealership - Jasson listened to what we wanted and made it happen. We ordered my car today, and will be picking it up in December. We really appreciated his approach and candidness - there was no pressure at all. Top notch.

alan amos

Sep 21, 2011

My wife and I purchased an A3 from Audi Burlington yesterday and Rick legier was the sales person we worked with. He was not pushy, the negotiation process was comfortable as we came to an agreement on price, and the whole process was efficient and respecful of our time. He also took the initiative to create a "cheat sheet" for his customers that provides a full range of contacts both for the dealership and for Audi support and also outlines service intervals, oil and fuel recommendations etc. all on one piece of paper. While I am one of those few people who actually does read the manual it is also very nice to have the critical information at ones fingertips.

bjsmidt

Sep 13, 2011

I made an appointment to have my 2009 Audi in for service a few days later.Service said they would get us a loaner car from Enterprise, since they've sold off all their Audi loaner cars.I called the day before service to ask if I could bring my car in the day before the appointment, since I needed to take a friend to her chemo appointment in Boston at 8:00AM the day of service.I reminded the service rep that I needed an Enterprise car. He said he already knew.I was told to bring the car in at 4:00.I came from Ipswich and got there at exactly 4:00.The young man in service (I think his name was Jeff) said he would call Enterprise.I thought he told me he'd have the car there waiting for me.After calling Enterprise, he told me, "Enterprise is out of cars. You'll need to reschedule your service."I drove 45 minutes through the traffic of 128!Very upset, I went to see the manager, Casy Richenburg.He told me the same.No personal interest or care!They acted like robots, reciting their lines!Where is the TRUST, RELIABILITY, RESPONSIBILITY that Herb Chambers stresses in his ads???I"ll go to a different dealership in the future!

Harriet

Sep 8, 2011

We were Honda Element shopping and happened to find one that we liked at this Audi dealership. We also shopped around at other dealerships and became frustrated with the lengthy sales process. Working with Jason in person and over the phone, he asked the right questions, listened to the answers, quickly understood our concerns and issues and moved swiftly to clear them out of the way to make us happy with our choice of cars and choice of dealership. Purchasing a car can be a frustrating, linear process, but Jason made it fun, respected our time and clearly worked well as a team with his colleagues to make sure we were satisfied with our purchase and the experience. He made it happen and it was a pleasure working with him.

mfortin

Aug 30, 2011

The overall car buying experience we had a Audi of Burlington was one of the best we have ever had. We found the car we were interested in online and sent an email to inquire about it. We received an email back shortly thereafter and were provided answers to all of our questions. The price of the car was also terrific - much cheaper than any of the other dealerships we found online. Jasson our saleperson was excellent to work with and very knowledgeable about the Q7 we test drove. He would email or call to keep us up to date on what was happening with the purchase. He made sure we understood how to work all of the gadgets before we left and just made the experience fun. He wasn't pushy and I would recommend him to anyone interested in buying an Audi. I would also recommend the dealership as well.

DaveSac

Aug 29, 2011

All of the following are adjectives that describe Rick Leiger (sales consultant) from the moment I walked into the door to try- and ultimately buy- my 2004 Honda Accord:-Friendly-Patient-Hard-working-Helpful-Top-notch...and the list will go on! I never expected to walk in on a Monday afternoon and drive away by 7:30pm the same day with a new vehicle. Thanks to Rick, the fellow who appraised my vehicle, and the financing guru at Burlington Audi, I could not be more of a happy, excited consumer. The best part is that I'm 110% pleased with how everything went! I never felt rushed- and always felt reassured. Thanks Rick (and team) because now I drive in style and my girlfriend is no longer embarrased to be in the passenger seat.Best,Dave

SoxFan17

Aug 27, 2011

I went to 3 different dealers trying to find the right Audi that was decent mileage and affordable to my wife and I, not an easy task when you have 2 daughters in college. Tom was great and really patient while we tried a couple of models and did our comparison shopping. We test drove at the other dealerships as well and Tom knew a lot more about the car than anybody else we talked to.Tom called us the next day and the day after that, checking in and making sure we were all set. We headed back ready to finally trade in our Honda, and Pre-Owned Manager Anthony got involved to check out our old car and make sure Tom was treating us well. The two of them were really funny. We shot the breeze with a couple of the other sales guys and the girl who does the Internet stuff, and everybody just seemed to be having fun and ready to help.I hoped to get a few more bucks for my trade but I know I got a great deal on the car and it even included the maintenance so I know we'll be happy for a long time! Joseph helped me get a better rate than I hoped and set me up with a deal on the Lojack.

sjerabek

Aug 22, 2011

Jasson McNallie is a great sales consultant. He is funny, patient, and above all honest. In general, I don't trust car salesmen, as they typically are just trying to make a sale. However, Jasson changed my perception. He definitely made the whole process very comfortable and a pleasurable. I will definitely be a return customer.

RS4Guy

Aug 5, 2011

I had been searching for months to find the perfect RS4 cab, and when I found one at one of Audi Burlington's sister dealerships, the staff at Audi, specifically Jasson McNallie worked tirelessly to make sure I was able to purchase the car I wanted. The entire sales process was smooth and quick, and I would (and have) definitely recommend the dealership to anyone looking to buy an Audi. I've only had to bring my car in once for service, and they had a loaner ready for me to go when I dropped my car off. Nobody ever wants to bring their car to the shop, but when I do I like to know that the dealership works hard to make the experience as smooth as possible.

ryderpac

Aug 5, 2011

I was referred to Rick Legier at Audi Burlington by a friend who has had a great experience with this dealership. I wanted to downsize from my BMW SUV to something more economical, like the Avant wagon. After driving an Audi, I was definitely ready to switch from BMW! I purchased a beautiful pre-certified Avant wagon at a great price. After driving the wagon for several weeks, I realized that I may have made a mistake. I have driven an SUV for many years and didn't appreciate the fact that I really like the size and feel of driving a bigger car. Although the wagon was a fabulous looking car and fantastic to drive, I wasn't content with my purchase. I called Rick and told him my concerns. Herb Chambers has an amazing 30 day/1500 mi. return program. Rick immediately said we want you to love the car you are driving! He and his Manager, Adnan Sehovic, went to great lengths in helping me find the Q5 SUV that I am now driving. They were incredibly understanding of the situation and facilitated the transaction flawlessly. I am so happy with my new Q5 and am dually impressed with the service and attention that I received from Rick and Adnan. First, I highly recommend Audi, and second, I would strongly encourage buying a vehicle at Herb Chambers given the dealerships customer service ie.. the return program, and quality Sales people. Thank you Audi Burlington!

Q5owner2012

Jul 30, 2011

I have visited a few Audi dealers regarding a new car purchase, but this was the only one that played games and tried to use high pressure tactics. That was a mistake because they lost the sale to Audi of Brookline, who were far more straightforward to deal with.

tomvon

Jul 5, 2011

I recently bought an 08 Audi TT, used, still under the new car warranty and with the extended certified Audi warranty for when that runs out. I was looking for a dealer that was more service oriented than ones I previously had experience with (this is my third Audi, and my second TT). I was very lucky to try Audi Burlington. Not only did everyone involved give me extremely polite and knowledgable service, there was excellent communication at every step of the repair process, and the dealership is an absolutely beautiful place that I will be happy to return to for both my Audi as well as any Porsche (I've owned 2) needs.They gave me a well-equipped Q5 loaner, which was quite good advertising since that car was far better than the past Toyota SUVs I've owned. They fairly applied the new car warranty, replacing some quite expensive components, and beyond that they performed an outstanding service revision on the transmission, making my car better than it was when it was new. They also replaced some expendable parts and charged a very fair price for this.They made sure the car was cosmetically perfect, washing and more, so when all was said and done my car looks new and works perfectly. I am recommending this dealer to my friends around Boston who own Audis.

Audi4Ray

Jun 2, 2011

My check engine light came on just when my Manufacturers Warranty was expiring. I worked with Danielle at Audi of Burlington who went above and beyond to get me an appointment, scheduled a Rental Car delivery for me at the dealership (which if I may add was free) as I needed a car to get back to work. I was in and out of the dealership within no time. The next day i anxiously waited for that phone call to see what the damage would be. The call came in around 2pm with nothing but great news. My car had been fixed and ready for pick up at NO cost. I still couldn't believe it, drove to the dealership, dropped off the rental at the dealer and drive off the lot in less than 15 minutes. The best car service experience I have ever had my whole life. Thanks to all of you at Audi in Burlington for exhibiting such excellent Customer Service . Keep up the great work.

mck123

May 24, 2011

I've been to Audi Burlington twice so far and have nothing but great things to say about the entire service team. They've fixed every problem I've had with extreme friendliness and efficiency, explaining exactly what was wrong and how things could be improved. Highly recommended!

smcgrew

Apr 6, 2011

Rick has been a true pleasure to work with from our first meeting through to the delivery of our new car (planned for this afternoon). Having had a number of bad to horrible Audi experiences both in Boston and in Atlanta at different dealerships, I was all but convinced in moving away from the Audi Brand. Rick has rebuilt our trust in Audi and made us loyal customers of Herb Chambers as a dealership. If you need a car, are considering an Audi (or Porsche) go talk with Rick. (note to Rick's manager - give the man a raise - he deserves it.)

HWS

Mar 22, 2011

When I first purchased the car, I had trouble with the voice commands for both the hands-free phone and the navigation. I also had trouble getting all my contacts into the car, as memory space was taken up by the previous owner/drivers contacts and the contacts were not removed when the car was sold to me. However, despite the problems that I had with the car at the beginning, the service people at Audi have been very helpful in answering my questions and solving these technological problems. They have worked hard to make sure that I am fully satisfied with the service I receive.

Duckhunter

Mar 17, 2011

Herb Chambers' dealerships are far and away the most helpful, courteous and knowledgable of any I have ever dealt with. Burlington Audi is clean, easy to get to and conveniently located.Loaner cars, easy appointments, flexible hours, friendly staff and knowledgable service department are just some of the many reasons to make Herb Chambers THE place to buy your car!I know I sound like I work there, but I don't. They are truly that good.

lfc8568

Mar 17, 2011

Excellent interaction experience with this dealership. Rick was my salesman. He was very competent and knowledgeable about the CPO car ( 2006 Audi A8L) I eventually wound up purchasing. He spent a lot of time making certain the car was prepped and detailed for delivery. His post service follow-up was also excellent. I also dealt with Jason Greziek who was instrumental in fixing some items with the car and offering me some valuable discounts on some protective add-ons. Shortly after taking possession of the car, it unfortunately needed a few more repairs. Matt Sullivan in their Client Care Department, did an extraordinary job of helping me and coordinating the service needed and loaner car arrangements to meet my work schedule. Overall, I am very impressed with the Audi Burlington Team. They really make things right. I highly recommend this dealership.

T_Allen

Mar 14, 2011

I have recently moved to the area and I drive a 2009 Audi A4 and I was looking for a new dealer to service my Audi. I did a little bit of research and came across this website and saw that many people have recommended this dealership in regards to both sales and service. I gave them a call because I needed a 25k service and to my surprise they were able to take me in same day and provide me with a loaner so that I could go about my day. All work was explained thoroughly and they even washed and vacuumed my car at no charge. They were all very friendly and very accommodating. Needless to say I have found my new dealership! Thank you to everyone at Audi Burlington!

AJBa4audi

Mar 8, 2011

I am from NH and I drive a 2007 Audi a4, I was in the Boston area for a consult with my doctor at Brigham and Womens Hospital when my left rear tire went flat; four hours from my home. I had my car towed to the Herb Chambers Audi in Burlington and was More than happy with my visit. The two gentlemen that i dealt with, Matt and Chris, were friendly, comforting, and reasurring that i would be back on the road ASAP, which i was shortly after i arrived. I would give this dealership and their staff five stars, If i lived closer, this would be the dealership of my choice. Matt, Chris, and the rest of the staff made a very stressful situation far from home easy and quick.

redsox7415

Jan 26, 2011

I went to Audi Burlington to get a check engine light fixed and I was a little worried because I just moved to the area and was not too sure where to get it serviced. Burlington was close to me and the people I spoke with there, Matt Sullivan and Danielle Flanagan, helped alleviate my stress by taking my car on the same day I called, explained everything they were going to do with my A3 and had it fixed promptly. My A3 has been fine since then but if anything ever goes wrong with it I know where to take it from now on.

dawndauria

Jan 21, 2011

I purchased an Audi last year and since then it has been in for service viists! Matt Sullivan has always been polite, efficient and very helpful before, during and after our appointments. He has gone above and beyond to make sure we are satisfied customers!As a result, my husband and I decided to purchase our new cars this year from a Herb Chambers dealership instead of a competitor that we previously dealt with. Thank you Matt Sullivan and thank you herb Chambers!

kensciarappa

Jan 21, 2011

Every visit I see Jim for service.. It's fast , smooth, efficient, friendly, informative & honest. This also goes throughout the whole operation of employees at Herb Chamber's Audi from sales to customer relations. At Herb Chamber's Audi they become your friends everytime you walk through their dealership, Your Not a Target. very stress relieving...........

bfam

Jan 20, 2011

I got a flat while driving on the highway. Audi roadside assistance helped with the spare and I called my dealer who had a new tire for me within 24 hours. I just dropped in and they immediatly replaced the tire and washed my car. I was very happy with how easy it was to make this repair. They are a great dealership.

mich7488

Jan 20, 2011

Back in 2009, I bought an Audi from this dealership. The employees were really friendly, knowledgable and helpful. This is why I returned here to get my car serviced this week. I called ahead and spoke with a handsome young fella named Matthew Sullivan. He was awesome and should be promoted. Thank you for the great experience and memories.

mbonczek1

Jan 11, 2011

I've had my A4 serviced at Audi-Burlington thru 98K miles. The service team is exceptional. Their service advisors are always professional, responsive and friendly. Additionally, they are propmt in their follow-up, as well as in their expectation setting about what a service will likely cost. I never dread bringing my car for service, and many times they are able to provide me with a loaner, when needed.

akleinaudi

Jan 10, 2011

Burlington Audi is a very good car dealership and provides great service. They are very professional and friendly when I arrive. It easy to make appointments and they loaners they provide are in great condition. They have a wonderful new showroom and great waiting area.

bdelise

Jan 10, 2011

Great dealership for both service and sales. We negotiated with five different dealerships and they gave us an excellent price and were the most honest and transparent to deal with. No surprises, either. They gave us a fair price on our trade in. Sales guys were professional and likable and played no games. This was the first Audi we bought from this dealership, and I'd happily go back for the next one.

howido213

Jan 10, 2011

My car has been serviced at Herb Chambers Audi for the past 2 years. Over the past year customer service has exponentially deteriorated. I used to rant and rave to all my peers about the high level of Customer Service I got from Herb Chambers Audi. Now I tell everyone to steer clear of this place.It seems like all the great customer service representatives who I used to deal with quit and the ones they have now recieved a D in Customer Service 101. Customer Service has never been the same since they moved to the new location. They rarely return phone calls or emails, I constantly need to call for status updates, and just overall poor demeanor. THEY WASTE YOUR TIME!!!Worst of all is they do not take responsibility for mistakes they make.Long story short if I am going to pay a premium cost to have my vehicle serviced I expect nothing less than premium customer service which I do not get at HERB CHAMBERS AUDI BURLINGTONSTAY FAR AWAY FROM THIS SERVICE DEPTARTMENT

lplamondon

Jan 10, 2011

Each employee I have dealt with when bringing my Audi A4s First a 2003 A4 then a 2010 A4) have gne out of their way to help and make sure I was satisfied with the work or maintenance performed. On a couple of occasions, I had called in with some issues and was told they would take a look right away if I could bring the car in right away. The employees are courteous and very professional. I wouldn't bring my Audi anywhere else.

davidarubin

Dec 14, 2010

My family just bought two cars from Herb Chambers Audi and we couldn't be happier. I got every dollar I deserved for my trade and was able to secure a great financing package. They also gave me a great deal on Simoniz Clear Coat protection and VentureShield. Two thumbs way up!!!

Jspins

Nov 29, 2010

Rick was an awesome salesman. He kept me informed while I was waiting for my car to get in and also answered any questions I had as soon as he could. I would highly recommend anyone buying a new car to choose Audi of Burlington and to ask for him.

dr.Vultaggio

Nov 19, 2010

went in looking for a pre-certified a6 for my wife and ended up buying her a new 2011 A6 because I was so impressed not only with the vehicle but the entire Burlington audi staff. Their facility is outstanding! Their customer service is outstanding!Mr. Levy walked us through all our options, no pressure , just practical information and honest answers to all of our questions.It was refreshing after having dealt with other dealerships, etc for so many years. Since then I have bought two other pre-certified vehicles from Burlington Audi and Jay Levy. We have become an Audi family and are loving every minute of it!!!!Thank you Burlington Audi

Tom Needham

Nov 18, 2010

My wife and I decided on the 2011 Q5 as a second family car. I dealt with Rick Legier at Audi Burlington. I was given a class act service by Rick from the first meeting/test drive through the time I was ready to buy. Communication was good and he was patient with our decision making process. Of course when ready to buy, they were out of Q5s on the lot, but Rick quickly found a selection of 3-4 Q5 vehicles which had all the features I was looking for "on the dock" which could be in Burlington within 1-2 weeks time. This allowed me to make a quick decision and after some back and forth on pricing agreed on great price (Rick and Audi Burlington were very competitive on pricing relative to local Audi competition). Took delivery of the car 5 days later! We had bought 2 Herb Chambers cars previously (Mercedes in Somerville), but hadn't dealt with Audi Burlington before. Now we have our third Chambers vehicle and could not be happier. Rick and Audi of Burlington were great to deal with and would recommend them to friends and family as they took care of what I needed and turnaround was fast.

pbalkus

Nov 11, 2010

I was in a bind, I had no car and I needed to get to work the next day. This group worked as a team (lead by Rick) to get my Audi in my hands and registered so I could go to work the next day. They did this at 3PM and the RMV closes at 5PM, AMAZING! Great customer service, great work ethic, and will to get the job done and have a customer drive home happy!

BruceBooth

Nov 2, 2010

Rick and his colleagues were great. He was friendly, helpful, and not pushy at all (like the typical car sales guy). Great service. He even drove to my house in the evening to pick up a missing piece of paperwork (40 minutes each way). I'm now the proud owner of new 2010 TT which I'm loving to drive.

cweiser

Oct 13, 2010

My 10-yr. old Toyota Solara just turned 100,000 miles and I decided it was time to get another car. It was definitely going to be another Toyota, but I decided to look at Hondas too. After looking at some Toyotas, I drove to Herb Chambers in Burlington. I was impressed the minute I walked in the door. I was immediately approached by salesman, Patrick Sisk. He was so pleasant and very informative. I was extremely nervous when I arrived, but he made me feel comfortable being there. I found the perfect car for me and I picked it up yesterday. The entire process from beginning to end was flawless. Pat did not make me feel rushed at all. He spent almost two hours fully explaining the navigational system and all the other extras that came with the car. I can tell he enjoys his job. I will definitely return to Herb Chambers in Burlington and I hope I can do busines with Pat again. He's the best.

wbonorchis

Oct 5, 2010

I was finding it very hard to locate a new 2011 Audi Q5 in a particular combination of exterior color, interior color and installed options. I tried all the local dealers in my area of Virginia over a period of 2 months but was unable to find even one car. I expanded my search and eventually found an exact match at Audi Burlington. I was hesitant to contact them because I live in Virginia and they are just outside Boston...making us 500 miles apart.Nonetheless, I contacted them to determine if the specific car was still available, and after verifying that fact, I then discussed the price. After a short negotiation with Jasson McNallie, the price was established and I then had to make a decision. Do I buy the car from them and deal with all the unusual issues of buying a car out-of-state?I decided to go for it, planned a one-way flight to Boston, and informed my salesman, Mannie Cabral, that I would be arriving at their premises a few days later to finalize the sale and drive the car back to VA.One of the tricky details to sort out was the registration requirements for this kind of sale...them being in MA and me being in VA. VA has a temporary (cardboard) plate system which is valid for 30 days, allowing time for the real (metal) plates to arrive. However, this is where my experience with Audi Burlington is less than perfect. I called them and then had to call again (numerous times) in an attempt to find out what was needed to register the car so that I could legally drive it away from their premises all the way back to VA. They were not at all reliable when they said they would call back by a specific time.Anyway, I eventually got a Trip Permit from VA DMV that authorized me to drive the car from MA to VA and I knew that the real registration would be initiated by Audi Burlington. (This was required because the car was being financed with a bank loan, and therefore I could not directly receive the Title to the car.) I flew to Boston, took cab to their premises in Burlington and met Mannie for the first time. He is a very pleasant and knowledgeable salesman and I recommend him to anyone wanting to buy an Audi from Audi Burlington.Then I had to wait...and wait...despite the fact that they had know I was coming days in advance. After more than 1.5 hours, I finally got ushered into the office of the finance guy (Joe Bates) and started the paperwork process. That all went smoothly (with the expected hard sell on add-ons, extra warranties, etc.) and I was eventually in my new car and out of there...a total of 3 hours later.The trip down to VA went smoothly...I LOVE my new car...and made it back in 8 hours.The following day came the next surprise...the registration process would NOT take advantage of the temporary (cardboard) plate option that VA allows, but instead would take a 'few days' before I would receive the real (metal) plates. This turned into exactly one week, during which time my new car sat in my garage, and me being unable to drive it. Very annoying!So, in summary:1) Would I recommend Audi Burlington? Yes2) Is buying a car out-of-state really feasible? Yes3) If possible, buy the car for cash and immediately get the Title. Having the Title means you can handle the registration yourself once you get back home.4) If you finance the car, be prepared to wait 1-3 weeks for the out-of-state registration process to take place.5) Audi Burlington, you need to improve your phone communications. If you say you will call back by a certain time...call back by that time.

john

Sep 14, 2010

We had two cars sold out from under us locally in Maryland but found a match on the Audi CPO site. I emailed Audi Burlington and almost immediately got a letter appreciating my inquiry and requesting an opportunity to be of service. The letter also explained their pricing policies, hours of operation, referenced videos on their website and added an invitation to contact them at my convenience.I had been chasing down another car with a different dealership under similar circumstances, although not the color combination my wife wanted, and all I got back was a form letter that someone would contact me (which never has happened).I did contact Audi Burlington, at first by email worried their car had already been sold; they responded quickly that the car was available, and then we spoke by phone. My first conversation was with Jasson McNallie who knew the car inside and out, told me of it's service history and OFFERED to pick me up at the airport if I wanted to fly up and see the car. We had been considering it and had already rearranged our work schedules and Jasson's offer was too good to pass up. We put a deposit on the car to hold it until we could fly up on Saturday. I had also found a coupon for internet customers and watched a couple videos from their website. Flying on 9/11 was somber, especially flying over NYC. Go Southwest! Arrived at Boston's Logan Airport, walked outside and Jasson arrived right on time. We got a quick tour of the city, having never been there and then arrived at the dealership. Conversation was easy with Jasson and we were soon at the dealership. We parked out behind the service department and there was the car we wanted to see, clean and ready for us. We have a 2005 A4 Cabriolet in the same White with Beige top colors but this 2009 SLine Cabriolet was stunningly presented. After a short test drive and review of the functions and features with Jasson, we headed to the sales floor via the service department. Along the way, every single technician, service advisor, and passer by said hello or welcomed us to Audi Burlington. On the sales floor we met with the Sales Manager and the General Manager while Jasson got the paperwork set out in the office. Both were genuinely appreciative of our effort to come from Maryland and interested in our lives in Maryland. We chatted about the local area, the car and the dealership's effort to make this easy for us.While the car was getting some options installed, Jasson gave us his personal car to go get lunch and recommended several local favorites. We were surprisingly relaxed about all this and had a great lunch. Same treatment when we returned from lunch, everyone at Audi Burlington was very genuine and interested in our experiences. I can't imagine we are the only ones to ever fly in to pick up a car, but it was really appreciated. I am sure that there are daily challenges at Audi Burlington, as in any business that deals with the public in a situation involving something so personal and costly, but we believe that Jasson McNallie represents the kind of people we all wish we could work with.With the top down, we left on our 8 hour trip back to Maryland. The car was flawless, we learned to use the NAV system and we marveled at the adventure we were on. The telltale comment came from my wife the next morning when we were looking at out twins in the garage. She said that in all the purchases of over 20 vehicles, this is the first one where she doesn't mind the Herb Chambers license plate frames on her car. Usually those don't make it to the curb with her, so congratulations to the Jasson McNallie and our new friends at Herb Chambers Audi Burlington. We are proud Herb Chambers customers!

ACDC

Aug 11, 2010

My first review was delete for some reason, so here we go again. I bought my A6 into this dealer for service about a 9 months ago, not only did they not fix my problem but they took all the change that I had left in the ash tray. They also went thru my things in the glove box. Very unprofessional of them. I called the customer service manager the next day and he said he would look into it but never heard back from him. Needless to say I will never use this dealer again for service.Follow up on 8/25/2010:I had a very pleasant conversation with a Mr. Jasson McNallie today, he was very professional and explained to me the steps Burlington Audi took to correct the problem after my bad experience there. I am not going to edit my original review because I really did have a bad experience there but I do think that the management team at Herb Chamber truly cares about customer satisfaction and try to meet the customer's needs. I am going to try to do business with Herb Chamber Audi again in the future.

vcadoux

Aug 11, 2010

Great service and costumer relations! I highly recommend to my friends whom also own Audis. I usually don't like dealing with my car's maintanance however using their services is very pleasant and the fact I can always lend a car is huge for us since we have very busy schedules and can't wait for the services.

ddenovellis

Aug 10, 2010

To put this review in perspective, I purchased two cars from this dealer and I recommended this dealer to two neighbors who purchased cars. The organization from top to bottom is comprised of personnel who are knowledgeable, courteous, attentive and very competent. I regret that the "Reason for Visit" is so limited as I can say that I have purchased new and I use HC for service as well. When I visit for service, not only am I greeted courteously by the Service folks but I am also greeted by the folks who sold me the cars. I am always asked if the cars are running well, providing the same fun and excitement as the day we bought it, etc. I like cars and I particularly like Audis. The folks at HC indulge my passion and share my enthusiasm. They talk "cars" with me and make each visit a pleasure - not a chore. I have recommended them in the past and will happily do so in the future.Don DeNovellis

karenwerner

Aug 10, 2010

My experience was extremely positive when I brought my Audi A3 in for its 5000 service .... would recommend this dealership to anyone .... Although Burlington is much further for me to travel than a local dealership which is located in Danvers/Peabody I felt it important to stay with the dealer I purchased my vehicle from ...

doctorharrison

Jul 24, 2010

It was a pleasure working with Audi Burlington and throughout the process of purchasing my 2011 Audi A8. I had visited all four of the Audi dealerships in Metro Boston and was impressed by only this one. The quality of the information provided far exceeded anything I experienced elsewhere. Certainly there is a difference between an intent to sell versus providing the information needed to a client, allowing them to make an informed and non-pressured decision. I came to the dealership yesterday simply to test drive the new demo car and gather more information. But I realized I would receive no better service anywhere else, and decided to purchase my new A8 then and there. I am sharing this with your Sales Manager Adnan as I believe he too is part of our decision. Too frequently, management would stay elusively behind the scenes, but Adnans welcoming presence made both of us more than comfortable. Thanks to you both.

Stewartms

Jul 15, 2010

As a new owner of a used and first Audi, I was nervous with all the high end componets of the car. Audi of Burlington has been the most user friendly and reliable dealership I have ever delt with in my 40 years of driving. This past 4th of July weekend our convertable top became inoperable, I called the service department and droped off the car I believe on the Wednesday night before the 4th and asked if they could possibily look at the problem and have the car ready for the upcoming weekend. It appears from the service record its was not a easy fix and the car was ready the next day which made for a enjoyable weekend with the convertable. The service and timely repair was nothin short of great... Everyone at Audi of Burlington has made service a pleasant experience and I look forward to continuing the relationship. Thanks Mark and Martha Stewart

bergmane1

Jul 7, 2010

Great appointment setup - very easy -via phone and emailGreat servicedid a nice work on the cargreat communication in between when i dropped off car and received it car.Audi loaner was great and virtually brand new.the DETAIL was amazing! car is as good as new!

jimrawr

Jun 20, 2010

I was looking for a car that was particularly hard to find. I called all the Audi dealerships in around 100 mile radius from me. After our initial phone call in which this dealership didn't have what I was looking for, they called me back two days later to tell me that they have one at the port arriving in a couple days. I had made it clear to these people that I do not live close to them, and will make the trip down to finalize/pay for the car all in one trip. That same day they took my CC # to secure the car until I could come up the next day. So the next day at 4pm I took the long trip out there only to find out that the shady salesman sold the car the same night he spoke to me and took my CC number. The sale of the car didnt bother me much, but what was very shady was the fact that no one called me to let me know the car was sold. Instead they let me drive way the heck out there to try to sell me something else. I have an Audi dealership 10 minutes from my house and drove an hour and a half to Herb Chambers because supposedly they had the car I was looking for. The salesman was specifically instructed to wait for me to arrive there to let me know that car was sold, but that they could sell me something else. Unbelievable. Between going to the bank to get a cashiers check, and the drive, I wasted over 3 hours on a Sunday because they didn't have the courtesy to call me and let me know that the car was sold. They prefer to waste your time and be jerks on the hope that MAYBE you will buy another car. Needless to say I told them what I thought of their dealership and walked away. These are the guys you want to avoid when you hear stories about shady car salesmen. Avoid Jason in the finance department like the plagueAddition on 6-24-2009George Chambers called me about this matter to try to rectify the situation that occurred. He was very understanding and really tried to help put me into another car, and for a good price. We weren't able to end up making a deal as another car wasn't located in a suitable time, but I wanted to add to this review that he personally did try to help me and made me feel better about this dealership. I am not changing my initial review as I dont think its fair to hide what has happened, but I do think the upper level management at Herb Chambers do care about their customers, and its unfortunate that my experience was with a couple people who just handled the situation the wrong way. Overall after speaking with George I would have purchased the car from them had it been available, but we were able to locate one.

aberthe

Jun 17, 2010

We purchased at Herb Chambers a 2010 Audi Q5. From the first visit in the showroom, the personnel we dealt with was knowledgeable about the product, courteous and effective. In particular Jay Levy, the sales person we primarily dealt with, knew very well the car features (including product options)and properly conveyed them to us. Quite important to us,,he was not "overbearing" but he was very convincing. He introduced us to his boss, a gesture which we liked, and the finance manager with whom we settle the contract and the financial mattersAfter we purchased the car, we decided to return and tell Audi Burlington about the "jerking" of the transmission at very low speed which we did not find normal. Jay introduced us to the maintenance manager who told us that it is not the first time that a customer has made him aware of this.He suggested to wait until the car has a couple thousands miles before checking for defect and possibly adjusting/correcting the transmission. We decided to follow his advice.Our experience with Herb Chambers was very pleasant and we would certainly deal with them regarding future automobile purchases.

muhamedc

May 17, 2010

Since I bought my Audi at this dealership my experience with them was great. Adnan Sehovis and rest of this team was there from the begining and during my service six months later they were still attentive as they were on that first day. I would strongly recomend this dealership to anybody who is looking to buy used or new Audi. Service was done on time and my problem was fixed. Charlie

tomb01

May 17, 2010

I recently brought my Audi A4 to Herb Chambers Audi of Burlington to have some repairs done and they provided exceptional customer service. Much of the work was covered under warranty. The service advisor was friendly and informative. They provided a loaner car, and made my experience a pleasant one. I've purchased an Audi from this dealer in the past and would not hesitate to buy from them again. They are extremely professional and easy to do business with. Be sure to check them out before buying an Audi or having one serviced anywhere else.Audi is a luxury brand and Audi of Burlington provides the service to match!

tjdiorio

Apr 25, 2010

I had just bought a 2007 Audi out of state and was looking to fix a broken glovebox which I had hoped was still under warranty and a recall service check. When I arrived, I was treated so well I was really amazed. My previous experiences with service depts. at dealerships has been poor to say the least. And I had gone to Audi in Brookline the previous week for this work - and was horrified by the poor treatment and rude attitude and ended up leaving in disgust with a $600 quote to fix my glovebox. So walking into Audi Burlington and meeting Adam was such a pleasure. I didn't even have an appointment - and my car was handled right away.They took the time to do the research on my vehicle, finished the recall work in record time. They were able to open the glovebox (where the other dealer couldn't), identified it actually was a warranty issue, and the parts are on order and it will be fixed for free! So making the drive out to Burlington was so worth it! I saved $600, met my future service team, and encountered one of the most professional, nicest service manager's around. Adam rocks!So I strongly suggest making the drive to this dealership for your repair work.

jcourant

Apr 15, 2010

Lamia, our sales consultant, was a breath of fresh air compared to the "usual" car buying trip to a dealer. Friendly, personable and listened to our questions and concerns. She made sure that everything was perfect with the car before it was delivered to us. She really went the extra mile and we would certainly go back to her again and refer our friends to her as well. Thank you, Lamia, for a very positive experience!

hoomsy

Apr 11, 2010

They are selling a great product so you can't really mess that up, but they go above and beyond, making the customer feel classy, important, and truly working as hard as they can to please the customer. I bought an Audi S5 here...I get all my servicing down here (amazing and quick by the way) and I plan to buy an R8 in a few years.

lmatthews

Apr 10, 2010

Giving Audi of Burlington all %s is easy to explain. We just bought an A3 TDI, and had a terrific experience with Jay Levy in Sales. He was helpful and easy to work with, every step of the way. We think the whole dealership is the best team we saw in action - after several visits to the different Audi dealers around the Boston area. The service, pricing, and true sense of customer service is the best in Boston. That's all 5s - honest and true.

audijh

Apr 7, 2010

I stopped in with my 2002 Audi A4 for a recall. It was my first time at this dealership, and I have to say that the level of prof. and customer service were unmatched by any of the other dealers I have been to. The attention to detail and the fact that they do a complementary inspection with every service (even a recall) is amazing.I will highly recommend this dealer to all of my friends and family, and will definitely be back.

joseph.mcmenimen

Apr 7, 2010

I have bought and serviced my last 2 S4 at Audi Burlington. The staff has always been professional and attentive. The service department has been great, especially since the new location. I am able to get in and out quicky and the loaner car is always available when I get there. I have recommended both friends and family to Audi Burlington.

Todd99999999

Mar 29, 2010

Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service. Great Service.

charlestash

Mar 17, 2010

The service department at Audi of Burlington couldn't be more customer service oriented. I found all of the team members extremely professional, friendly and accommodating. The service area is very clean and comfortable. Most of all, they were able to diagnose the issue with my car-which made me VERY happy.

sunyei

Feb 23, 2010

I've given an excellent rating because my husband and I are happily entering our 4th yr with the Burlington Audi Service Dept. They take customer service to the next level. Though I don't recall interacting with Adam prior to this recent visit, he treated me as if I was a familiar face and fully explained what service work was being done, and how, in a most efficient and friendly manner. I know my new A6 will be in great hands!

wesilvilo

Feb 22, 2010

The Herb Chambers team helped me getting a convenient service appointment set up, and also performed other (warrantied) services on my vehicle proactively for me, so that I could avoid taking multiple trips to the dealership. Even thoguh there is another Audi dealership in the town I live in, I chose to drive over an hour (when I am in the area for work) to go to Herb Chambers. Great team here!

Stardog34

Feb 22, 2010

I test drove a certified A4 cabriolet at this dealership on a weekend afternoon. I saw the car on the Autotrader/Herb Chambers website and drove over an hour to the dealership after making an appointment over the phone. The salesperson I met was very friendly, showed me the car I was looking for, explained all the features and took me for a test drive. Before driving the car, the salesperson explained the prices on the website were firm "SMART" pricing which priced the vehicle about $2K above comparably equipped certified Audis A4 cabriolets in the area. I hadn't seen this on the website but I took the drive anyway to experience the car and give him a chance, especially since I'd driven so far and given up my afternoon.They were able to negotiate on the trade-in but this still left the price of the vehicle too high compared to other available cars with more features. There offer on the trade-in was also not any better than what I'd received at other dealerships. Both the salesperson and the sales manager worked hard but we were unable to come to an agreement. Unfortunately, a week later I discovered an email in my junk email folder with an offer to reduce the price of the car another $500 or so. By that time I'd already purchased another certified A4 cabriolet that I consider a much better value (price vs. mileage/options) another dealership.I found it dissapointing that the "SMART" pricing was so much higher than comparable vehicles and that I didn't know about it until I had driven all the way to the dealership. The vehicle was clean and perfect but not any more clean and perfect than any other CPO A4 cabriolet I'd driven. Additionally, the other vehicles I saw online had more options than the car at Herb Chambers despite being priced around $2K less. It was probably my fault for not finding the details about "SMART" pricing before going to the dealership but I'd come to the vehicle listing directly from Autotrader.com. I went to the dealership to see the car assuming the price I'd seen on the internet would be negotiable like others. I'd also missed the $400 internet coupon but my salesperson was kind enough to mention and honor it anyway. Perhaps this information was available somewhere else on the Herb Chambers website but being only interested in the car listing and contact information I didn't see it.Overall, my experience with Herb Chambers on the sales side was good, especially with the people I dealt with there. Everyone was friendly, courteous and seemed to want my business. With the final price I left with, I didn't feel the vehicle was a good value given the options and pricing compared to all others that I'd driven/researched. Later, I didn't like that they decided to send me an email after I'd left the dealership with their lowest price instead of negotiating it while I was there. I would have much preferred coming to a conclusion in person especially since I didn't receive the message until much later due to it being filtered to my junk email folder. I'd already walked out the door disappointed. It would have gone much better and likely resulted in my being able to purchase the car if they'd earned my business at the dealership instead of relying on contacting me after the fact.

bdalton

Feb 18, 2010

I have purchased and leased new and used cars from this dealership for many years. I have never had a better experience in the buying/leasing/servicing of my car, than I have from this dealership. From the first visit to the dealership, to each and every service visit, this dealership excels from top to bottom. I have referred friends and family and all agree; this is a great operation with people who understand the business of people and their automobiles. I currently drive an RS4, and my wife drives a Q7. We are extremely happy with both, and the service department is accomodating with both appointments and loaners.

janachell

Feb 18, 2010

I had many service appointments with Audi of Burlington and they are great. Recently i bought a used car with them and they made sure it was seemless. The guys in Sales and Service are awesome and there is a trust factor between the customer and employees

keymonkey

Feb 18, 2010

Very attentive and friendly staff. The work is always done very well and the cars is clean when returned. There could be some improvement with the time it takes to do a simple oil change, but I'm sure some very simple management steps can be taken to correct it.

aheisler

Feb 16, 2010

My experience at Herb Chambers Audi of Burlington has been outstanding on each occasion I have had my Q5 in for upgrades or scheduled maintenace checks. The service care specialists are extrememly accomodating, take great care of my car, and have me in and out quickly. If needed, I have been offered a loaner car for the duration of the day while work is carried out. Excellent customer service, I wouldn't think of bringing my car anywhere else.

boxofstars

Jan 12, 2010

The service I have received at Herb Chambers Audi Burlington has been professional, timely, and well done. I have been coming to this dealer since long before it was bought by the Chambers folks and admitted some trepidation about the shop changing hands. It went beyond well and I have been quite happy with my relationships as they have evolved. Joe has gone above and beyond for me time and time again, getting my car in and out with unexpected/unscheduled issues, calling me for any reason, the car is done, they found something else and it's not done, it's going to be xxx dollars more, shuffling loaners so I get a car on short notice. There are never any surprises; everyone is attentive, patient and flexible. My two Audis running well contribute to a good night's sleep, believe me.

sjmercurio

Nov 14, 2009

Anyone that i have ever worked with at the dealership has been very friendly and helpful.They have been very professional and the service deptarment has always taken care of even the smallest detail.As far as pricing is concerned they are as competitive as other dealerships but whar sets them apart from others is the sales people will go out of their way to make sure that any questions or concerns will be satisfactorily addressed.

msllvn1415

Oct 29, 2009

Igave this dealership five stars because no matter when I call or no matter how busy it is there always willing to take me in. They have picked up and delivered my car to me when I was unable to make it in. The service department always seems to go above and beyond witht here customers. I'm looking to buy a new Audi in the future and I have talked to a couple people in sales and there up front with you right off the bat. All around this dealership is great,friendly, clean, comfortable and efficient. I would most certainly reccomend this dealership to all my friends and family.

adamromanow

Oct 28, 2009

The whole Audi Burlington staff has been fantastic to work with, but Matt, Al, and Joe make up the dream team! Al Berman was a pleasure to work with in buying my Audi A4, Joe Porter has been a great pointman for scheduling and coordinating service work, and Matt Sullivan never fails to follow up and make sure that my experience at Audi Burlington was everything it could have been. For the best sales, customer service, product support, and overall experience, Herb Chambers Audi Burlington is an easy choice. I will absolutely be going back there for my next Audi!!!

jlund

Oct 28, 2009

The service center at Audi Burlington is top notch!! I can always get an appointment quickly, the staff is super friendly, and they take the hassle out of having to get your car serviced. The overnight key drop is very helpful for those of us who live busy lives. I leased an Audi because it's an amazing car, but I leased from Audi Burlington because of their excellent service.

jmayol

Oct 28, 2009

This is my first experience with an Audi car and its friendly personnel. The car is a great investment and rides like a dream. Since day 1 everyone was so helpful and went out of their way to welcome us into their family. I can't say enough about the personnel at Audi Burlington. Starting with the sales person through the Finance person and ending up in the care of the service personnel. Mr Sullivan has been very attentive to our needs and provided all the answers to our questions about our Audi. They are truely customer oriented and a first class organization.

Terry Carney

Oct 28, 2009

I am in sales and fully recognize that business is people. Without the support of my service team I could not be successful. I deal with the people of Herb Chambers for that reason. The service crew knows my needs and always get the last word in... "yes sir!" they keep me on the road and not sitting in a show room waiting. The fact they really push to do things on Saturday for me is tremendous. I have deal with other Audi local dealers. There is no comparison. Matt, Joe, et. all at Herb Chambers/ Service set the bar height with their support for me. Herb Chambers is a name. These are the people that make the name! Herb could not do it alone!! He is fortunate to have both Matt and Joe on his team. I hope they have a home for a long time at HC-A.terry carney

dfmcgold

Oct 8, 2009

i hate to be the bad guy here. i never wrote a until now but no one at "TALK TO HERB" which is supposed to be corporate headquarters has answered any of my e-mails and Matt Nichols the sales manager has never returned any of my calls. it's funny you see these commercials on tv with HERB saying we want your business. we're the biggest and the best. we really care about our customers. thats a laugh!!! i purchased a new audi on a wednesday. drove it home approx ten miles. when i returned home i realized that the elders that i transport back and forth were unable to get in the car. (too low). my fault, yes. i called that that afternoon and my salseman said that GEORGE cbambers would help with my problem. the next day the sales manager, MATT NICHOLS, called and said "nothing i can do, the car is used now, i cant sell it as new. (100 miles & 60 was on the odometer when i purchased it. he said i'll give you 33k, i said, i just paid you 38.5k yesterday. he said try yo sell it privately and good luck. the next day, in a panic, i approached his competition prime audi. they offered 36.5k without blinkeng an eye. to this date no returned e-mails from TALK TO HERB, no returned phone calls returned from MATT NICHOLS. bottom line is that i and my wife have been dealing with chambers mercedes for years now and he's lost four repeat customers maybe five. so my message to him was simple " i hope that 6k you wanted to nail me for was worth it compared to the four customers you just lost.

audijb

Sep 15, 2009

Aggresive pricing, friendly staff, good customer service, willingness to communicate via email, as I did comparison shopping that was not true of all dealerships. Willing to move vehicles around in showroom to allow me to test drive vehicle from showroom floor. Would purchase again from this dealership.

StephanieJohnson

Sep 10, 2009

I shopped all Audi dealerships in New England and Herb Chambers Audi Burlington had by far the best prices and knowledgeable staff. I will certainly go back in the future. I was pleased with the service I received from the beginning. I never felt pressure or obligation to purchase.

mihretjus

Aug 11, 2009

Great expiriance. I would highly recomend this store.Very profesional personal. Price was competative to the other stores I have visited.All paperwork was done on time and explained. Vehicle delivery as promised, on tome and in clean condition. I had an issue with my car one month later ( take in consideration it was used car )and I placed call to the store to complain. Without any hasitation they scheduled an appointment same day and repaired my car. I will be coming back to the same store for all of my future purchases.

mosparkus

Aug 11, 2009

I came in to purchase a new A4 sedan. Josh was the salesperson who was very knolegable and his no presure sales aproach made my buying experence pleasurable. Adnan was the sales manager who was able to get me the best price and the payment that I could afford. When I went to sign my paperwork, Jason was very friendly and offered me the best options for my new car. He was able to keep me in my budget and I was able to buy the Audi Care and Venture Shield for a small increase to my monthly payment. When I was introduced to the service, I was amazed at how easy they made it to come in and drop my car off and pick up my loaner. Also, they have the cleanest service facility that I've ever seen. Over all a most enjoyable experience! I will definitly go back there for my next car.

ashishmunot

Jul 24, 2009

Working with Audi Burlington was a very different experience compared with a typical car dealer. They made me and my family feel welcomed at the dealership, listened to our needs etc. Dealing with Derek Duffy and Sara Shabana was a nice experience. Derek ensured I was aware of all the nuances of the car, that I understood various controls etc.

dottie61

Jul 24, 2009

I have been looking at audi for a while and based on my experience with other dealership I found dealing with audi burlington to be a unique experience. Derek was very knowledgeable and was able to find the correct car for me. the facility was amazing and the sales manager adnan insured that everything met with my approval. I would definitely recommend thiss dealership to any one purchasing a car.

triplecore

Jun 19, 2009

I was very happy to go to Burlington Audi. The dealership is new and they have alot of cars. Also everyone is very helpful. The only problem is the price. They don't negotiate because of "Herb Chambers No Hassles Pricing." The fact is the price is to expensive compared to obviously used car lots, but even other Audi Dealers; I was considering an A4. For another $700 I bought an A6 at Ira Audi. The dealer is excellent in terms of service and has changed alot; coming from a family with 2 Lexus car and SUV, I expect costumer service and Audi sales did a great job. The only problem is Price and at the end of the day its price that matters; especially in this economy.