Audi Lynbrook reviews

Audineveragain

Sep 26, 2016

Met Jason when I entered the audi lynbrook dealership. Had come in for a specific car and just wanted to talk numbers. I was ready to make the deal that day. Had a 2016 C300 w- 5,900 miles and was looking to trade it in. Waited for my offer, and got an astounding 29k offer. The car is clearly worth 38k. When I let them know that I had another offer from another dealership they said they would match. My alternate offer was 38k. They said no problem... But when it came down to it they refused to give me the number we agreed on! I left and went to helms bros and got a CLS550, brand new and got my trade values at 39k. Deal with Kelvin and John over at helms.don't waste your time at audi. Disgusting and dishonest! Jason has called me back several times to try and justify the value they offered but the numbers don't add up. They don't add up. Scammer. Beware!

AndrewM933

Sep 1, 2016

On Monday August 29, I went to take delivery of a pre owned 2015 Audi A3. The finance person I spoke I honestly will tell you that she didn't have any knowledge of how to answer my questions. I don't understand how a person with a fico score of 737 end up with an interest rate of 5.4% on a pre owned car. before coming in on Monday I contacted the finance manager Eric on Wednesday, that was working on my deal and assured me that the interests rate would be at 3.4, and they sneak a $675 dealer fee after I said that I would not be paying for it , Where have you ever hear a delivery fee for a pre owned car. Will file a complaint with the BBB and the state attorney generals office.

Al

Aug 24, 2016

Horrible and very unresponsible service!!!!Schedulled an appointment to look at the car, told Jessy that Im coming from CT 2 hours with no traffic, pls make sure the car is available. Just showed up they are telling me the car got sold!!! And all they are saying is "im sorry " well Audi of Lynbrook sorry doenst fix your horrible service!!!! Customers never deal with this place!!!!!

Sherrynap17

Jun 5, 2016

I have been leasing Audi cars for years, May 2016 I bought my first pre owned vehicle. Peter Matarazzo the Pre Owned Manager went out of his way to not only help me find the perfect car for me, but did not run and hide when I came back with a minor issue. He made sure I left happy. Christina Hellemeyer probably the best Audi Service Consultant the Corporation has is always so easy to deal with she is helpful and never makes me stress.I think she also knows more about the cars then the mechanics in the back! I am not rich I work hard for my money and make my car payments like a regular person but Lynbrook Audi and the staff they have chosen treat me exactly the same way as the billionaire that gets driven up in his limo and then leaves with the most expensive car on the lot. Staff is everything and these men and women have class !!Thank You Again,Annmarie Napoli

Ravi17

May 15, 2016

Took my Audi 2014 q7 for battery issues to the dealer and service.Service was done and dealer claimed battery was charged so my problem is rectified.Seems like battery problem was not fixed had to bring in my car once more to get the battery issue rectified.Audi lynbrook crashed my car in the procedure of getting my battery problem rectified.I was unaware of the car crash by the dealer called many times phone was unanswered,finally decided to go to dealer after couple of days,service advisor informed me the dealer crashed my car.They took responsibility and assured me they will get it fixed.After 2 weeks I receive my car.Battery issue is still there after 2 weeks of waiting.I was looking to trade in my car to get something newer and the new paint clearly shows.Regardless of the fact it doesn't show in the car fax but dealers during trade in scrutinize your vehicle to give you the lowest they can and they can tell there was fresh paint done.Really upset.Advisor tells me the car is like new now it was bought new not used.Avoid at all possible costs!!Horrible experience!!

Roccoat27

Apr 5, 2016

A beautiful and inviting experience from start to finish. I was driving by and saw a couple of cars that caught my eye from the street. I pulled my car into the service area where they valet parked my car I was greeted right away by there warm staff. They introduced me to the PreOwned Manager Peter. We discussed my needs and wants. Then an Audi Specialist went over the features, test drive and trade evalution. There cars were the lowest prices around. The dealership is new with big screen TVs and a friendly staff. I drove home with a Certified Audi the same day. Soooo happy Highly reccomend Peter & his staff at Audi Lynbrook.

Mmlf2006

Mar 30, 2016

I bought used car from them not long ago . Pre own vehicle means nothing to them . They gave me the car with bad brakes . This dealer is a big rip off . They dime you and nickle you . The day I went to sign the paper . They charged me almost $1000.00 for bogus fees . And on the top of that they force you to buy a warranty from them . Big big big mistake I would never buy car from them .

capn568

Mar 14, 2016

The Q5 I'd been looking fore became available - a perfect fit to replace my 2009. Got there at 9:30AM and met Andri Cruz and Sandra Bedoya, who made it all happen. The deal was just right for me. I would totally recommend Audi Lynbrook and their staff. I look forward to working with them on other vehicles.

Gpaul

Feb 5, 2016

Dropped my car off for engine light and my insurance company finally approved after a week of waiting now that they have approval and the part they are still keeping my car for another week. I've been without my car for about 2 weeks and they said they aren't sure if i'll get it on Monday or Tuesday. The service is not all that great but the staff isn't bad.

banga

Jan 25, 2016

I went into Audi in Brook and I came out a happy camper I knew what I wanted and they knew how to get it to me my salesman John was great to work with. Sandra also help me fit everything in my budget

rlrappe

Jan 2, 2016

I bought a 2016 Audi five months ago at another dealership. Unfortunately, I had an accident that totaled the car. I knew just what I wanted in terms of model, color and options. The original dealer was unable to get me the car in a timely manner, they wanted more for the car and they weren't willing to negotiate. Lynbrook found the car I wanted and gave a deal I was very happy with. I've recommended them to all my Audi owning friends.

Audiboy07

Dec 13, 2015

I have been have my Q7 serviced here and im not sure if itsme but it seems like every three weeks to a month something goes on this truck back in march 2015 my airbag light came on took it in for service they recommended that i change me battery $400, they said i needed carbon to cleanedout of the engine did it It ws leaking oil from the seal on the oil filter housing did it at the end it cost me about $4000.00, the lets say about may 2015 the cr started overheating, took it in they say its the wterpump and some sensor one week later they called me oh the car is ready $1300.00 . One week later the car is overheating again had to haved flatbedded to LYNBROOK AUDI, Two weeks later I got it back after the said it was three different faulty waterpumps, ok mostrecrntly the check engine light comes on i took it in they say its a fuel sensor sk lastnight im driving the car starts to hesitate on the LIE check engine light comes on.Lets see what thry say now, So my point is now im starting to think either i got a lemon or i beig taken for a ride

tonajoe

Nov 5, 2015

Certified pre-owned means nothing to this dealership. DRY ROT tires they stated and then changed their mind, didn't want to fix. Shame on you.

tonyfromBoston

Oct 14, 2015

Cant say enough about Marcus Montgomery and Tom Capkunoski. Their professionalism and no nonsense approach was really welcoming. They did a great job walking me through the whole process and offering me a great offer on a new Audi Q5. I cant say enough how refreshing it was working with people in a dealership who didnt play any games. They are definitely at the top of their class. I will certainly recommend them to all my colleagues who are looking to buy or lease a new car in the future. Again, thank you for a pleasant, informative and engaging experience.

Claribell

Oct 6, 2015

This was my first experience with Audi Lynbrook and I must say, it was a great one. I met with sales representative Joshua Haynes and I told him I was interested in the Audi Q3. He showed me the vehicle and he took his time to explain and answer all my questions. He made the process of leasing the Audi Q3 very easy. Joshua Haynes is a great sales representative and very knowledgeable. I'm very happy and satisfied with my decision to lease the Audi Q3. I was pleased with the professionalism and attentiveness to customer service by the Audi Lynbrook team.

Driod0$

Aug 26, 2015

Brought my certified ore owner Q5 in for mandatory audi care service. I was told this service would be about 2 1/2 hours. 6 hours later i had to call to find iut status if the simole oil change. Basically it took all day.they have a valer service to return your car to you with Audi care. Do not use!!!! This is where i get a call that tje backed up and crashed ifnoring the back ip sensors they blare warnings and back ip camera.So for a 2 1/2 hour mandorty oil chamge i am without my new car for 3 days and countingAudi is great atlantic auto group not so much.Buy elsewhere.

califi

Aug 3, 2015

I honestly do not have the words to properly articulate how bad my experience was with this dealership. I purchased a supposed Certified Pre-Owned AUDI Q5. The car was presented dirty inside and out and when i complained they said it was detailed last night. All the Bird Poo all over the car and inside not vacuumed or dusted was just an over night occurrence??? My husband shared his concerns about the tire tread and they literally laughed in our face advising the Certified Inspection 300 Check is very detailed the tires are within this. However the day after picking the vehicle up the Engine Malfunction light comes on and we have to have a new piece fitted in the engine, plus the fluids topped up as they were not at the right level AND two tires need to be replaced!!!However AUDI Lynbrook will not replace them they stand by their inaccurate report. How should I have any comfort level with this car? In my whole like I have never encountered such unprofessional behavior I would not buy a bicycle from them let alone a car again. I wish we had walked out of the dealership that day rather than purchase the car. Also to further add we made an appointment on the day to pick up the car it took 5 hours in total. The whole experience start to finish was a nightmare. It is my biggest regret.

MJS

Jul 15, 2015

I had an absolutely awful experience at this place. My ignition module was broken so I called to make an appointment. The woman on the phone told me to just to come in and they will repair it while I waited. I got there and the employees had no idea what I was talking about, being able to do it while I waited. I explained to the man helping me that I needed my car at the end of the day, whether if it was fixed or not. I never received a call and was not able to get my car back that day. The next day, I called them, and they said it would be ready at 1pm. I arrived at 1pm and waited about 20 minutes for help. After being called upon the man helping me, while very nice, was doing about 10 different things at once. All I wanted to do was pay and leave, instead he tried to sell me on more things that were broken with my car, some of which I knew for a fact were not. All while being interrupted every 30 seconds, by various co-workers, about a million different things. After about 20 more minutes I asked the man what I owed for the work that was done. While he was off helping someone else again, I left the cash that I owed on the counter, got in my car and drove away. After less than a week the same problem came back with my car. Now I have to do the same process all over again. When I say same process, I mean that word for word. The woman on the phone said they could do it while I waited, the men at the shop said they could not. I said I needed my car by the end of the day, they said no problem and no matter what, this time they would call. They did not call and I wasn't able to get my car back, again! The next day I was told that the module is completely broken and that it will be $900 to replace. Of course since its an Audi part I have no other options other than to pay it. I arrive at Audi and wait to be helped. Now the man sits down and goes over the bill with me. The part was $230 and the rest was labor. How can there be $670 of labor on a $230 part?!?!? Of course there is nothing I can really do other than argue with them, pay the money and take my car. While driving home I realize that the original money I paid the week before wasn't taken off my bill. I was told that that money was to diagnose the car and if I did the work it would be deducted from the bill. I call and leave a message for the man that helped me and of course have not heard back. I live a mile away from this service location and will drive an hour if I have to, to never deal with this place again. Absolutely awful in every imaginable way!!

camrnlendy

Jul 11, 2015

Don't believe the negative reviews on here! I can't understand them. When this dealership was Anchor Audi, it was a mess, but when Justin Haynes took over with Atlantic it because THE BEST Audi dealership on Long Island and probably the ti-state area. I've purchased Audi's all over the Tri-State area and this place is hands down, the best in every way! Justin and his staff are simply amazing, I cannot write enough how on top of their game they are and how good they are at delivering a superb customer experience. We went in one night and met Eric Outcault, who has sold me Audi's in the past. Eric is the consummate professional, and took a great deal of time out to show my fiancee the Audi Q5, explain all its features, and explain why it is the best mid size luxury SUV on the market. Making the deal with the easiest I've ever dealt with (and thats saying a lot after buying about 10 cars in the last 4 years). There was no BS back and forth haggling, they gave me the price I wanted with the terms I wanted with no nonsense. It was the first time in my life that I didn't have to play back and forth with the sales consultant and the sales manager. Their first price was want I wanted and was a great deal---so no HAGGLING at this dealership! Delivery went perfectly. Eric took about 45 minutes to show my fiancee all the features of her new Q5, and was on his hands an knees wiping away excess dirt near the wheels to make it perfect for her. Eric followed up several times after my fiancee took the car home to make sure she understood all the features and evaluate her experience as a customer of Audi of Lynbrook.There are a lot of Audi dealers on Long Island, and from my experience all the rest are scam artists (with the exception of Atlantic Audi) ready to rip you off and not spend the time needed to buy a $50K+ car. You are a fool is you go anywhere else but this dealership to buy a new or used Audi, trust me. The rest of the dealers out there are terrible, I can tell your horror stories about all of them. Audi of Lynbrook has their stuff together and will deliver an amazing, tactful, and pleasant sales experience without a doubt. I promise it!

Larry

Jul 1, 2015

The title tells it all. My daughter did all the research and found just what she wanted. Put $1000 on the car, and when it was time to make the deal final, she learned they had sold the car to someone else. What's the point of a deposit? Can you trust this dealership at all?

BlueQ

Jun 25, 2015

I rarely write online reviews but my recent 2013 Q7 service was easily the best service, regardless of industry or enterprise, I've received this year. Pleasant environment with professional and knowledgeable individuals who took the time to work with me patiently and intelligently. I drove 25 miles to work with this service department and it was well worth the time and effort.The service adviser David Bitterhoff was a pleasure to work with and managed my situation, under very difficult circumstances, well beyond my expectations.Highly recommended.

Chelly

Jun 8, 2015

I recently had my car towed in for emergency service and was quickly accomodated even with a loaner thanks to my service advisor Reggie who exercised complete efficiency and provided service as one would expect.

Susan

May 31, 2015

I recently switched from a Lexus to and Audi. I leased my new car from Adnan Baig at Audi Lynbrook. Adnan was very knowledgable and professional. My experience was great from start to finish. I ordered my car and Adnan kept me up to date on the status during the entire process. He even called me to let me know my lease would cost less than I had anticipated. When my car was ready for delivery, Adnan spent over an hour with me going over all its options. He followed up with me in the weeks following to see if I had any questions. I love my new Audi A3. I have always leased cars and my experience at Audi Lynbrook and with Adnan is the best by far.

Dona1mae

May 7, 2015

I can't give enough kudos to Barbara Prager. She handled every nuance of turning in my 2013 for a 2015 Q5. Not only is she attentive she is a great listener. She made sure all my requests were met as to what my expectations were. This is my 4 th Audi and I have never had such a smooth transition.!

Jay Long Beach tennis bum

May 6, 2015

I have had an A6,A4,A4 Wagon, A5, and have just picked up my second S5 from these people, and I have never been disappointed with their professionalism in the showroom, and there treatment of me and my cars in their repair facilities. They treat you with respect, and deal fairly with you when you are buying or leasing a car.

DDUMS

May 6, 2015

Karl was quite attentive to the problem & even offered me a ride home. The problem was diagnosed quickly, & was informed of the repair estimate in a timely manner. Unfortunately, it took 2 days to obtain the necessary part & there was no loaned available. Kudos to Karl.

Werner007

May 4, 2015

I had to wait for 30 mins before anyone approached me, the car salesman was rude and belligerent, he dismissed what I told him I was looking for, he was too busy trying to tell me what he thought was best for you, in all my years In dealing with salesmen this was by far my worst experience ever. I wouldn't recommend this dealership to any friends or family. I decided to leave because while I was waiting in the sun for him to show me another car, he went back inside to sit, I'm glad I left and went to Biener Audi where I was treated with respect the way customers should be, the salesman was polite and now I'm ready to buy my first Audi,

soulsurf

May 1, 2015

I have used them 12 years and they keep improving! Quick, friendly and quality work.

Mariola

Apr 29, 2015

This is the third audi i have bought from this dealership and every time i have had wonderful Experience! All the employees were knowlegedable and curteous. They made the car buying Experience very easy and exciting. I would definately reccomend this dealership to relatives and friends.

Allen Williams

Apr 22, 2015

Chris Weis did a great job arranging the sale and delivery of my 2013 A6 CPO audi. Everything Lynbrook Audi promised came through. Great guys to deal with! And the car is awesome.

Christine

Apr 20, 2015

Had the best experience at Audi Lynbrook. John Melkun was the greatest. Made my experience super enjoyable.

Christine

Apr 20, 2015

Best dealer ever. I wasn't in a rush to purchase a new vehicle. However, John Melkun helped me reach the best decision. Everything went quick and smooth. I was so happy with my experience. I was incredibly impressed with how fast the process was. Everyone was incredibly kind and supportive. Mr. Melkun kept me informed throughout. Exceptional service. I recommended this dealer to all of my friends.

Lee and Barbara

Apr 14, 2015

We recently leased a fully loaded 2015 Q7 from Audi Lynbrook. This is the third vehicle we have acquired from this dealer. Working with our new car sales person Sofia, was without a doubt, the most positive buying experience we have ever had. Sofia was extremely knowledgeable and well informed regarding all aspects of the vehicle as well as the entire purchasing/leasing process. Above all, we found Sofia to be completely honest and trustworthy. This fact can not be overstated considering the huge financial commitment of present day new vehicles. We felt completely comfortable working with Sofia and Audi Lynbrook and strongly encourage the buying public to do the same. We have previously leased a 2010 A4 from Lynbrook and also currently own a 2011 Q7 that we purchased from Lynbrook. All 3 experiences were excellent and trouble free. The Audi Lynbrook service department is equally fantastic. We have worked with Service Advisor Christina for years and have always found her to be professional, extremely competent and above all, honest.

Terrence

Apr 14, 2015

I was a little nervous getting out of my charger and into a new vehicle I knew I wanted an Audi however, Jennifer made the transition as perfect and smooth as possible. I will surely be sending more customers her way

LEON THE GREATEST

Apr 12, 2015

GEORGE GROSS IS SIMPLY THE BEST SALESMAN I HAVE EVER ENCOUNTERED IN ALL MY YEARS BUYING OR LEASING CARS. MR. GROSS WAS courteous thoughtful patient and he has extreme knowledge of all types of Audis and their prices

Dana B.

Apr 11, 2015

This was my first experience with Audi & I will definitely be back! I love my A3 Convertible & it was a pleasure to work with this dealership.

ROLF G

Apr 9, 2015

SERVICE WAS TO MY COMPLETE SATISFACTION!THE SERVICE FACILITIES ARE BRIGHT AND CLEAN. THE EMPLOYEES WERE COURTEOUS.

Vince G

Apr 9, 2015

Been leasing for a number of years and always be great to deal with

103shonnard

Apr 9, 2015

Tara was friendly and knowledgeable in all services being performed that day. she had a loaner vehicle ready for me so I want inconvenienced at all for the day. She even waited for me to return back after store closing as I left my cell in loaner vehicle. Kudos to her and the staff keep up the great work

Ida17audi

Apr 9, 2015

I purchased my third car from Audi lynbook. 10 years of partnership. Staff is always super helpful and management as well. Service department is outstanding. I'm sure me next car will also be from Audi lynbook.

Joel Pearson

Apr 3, 2015

I had a great experience with this dealership. Both my sales person matt montano and his finance manager answered all of my questions and worked with me knowing that I had to drive an hour and a half to get there. Matt even went the extra step of contacting me after the sale to see how i was enjoying my new car. If stopping in ask for matt, he certainly changed my view of the stereotypical car salesman

maria

Mar 31, 2015

My Experience at Audi Lynbrook was excellent, I would recommend it to anyone.

Mitch C

Mar 27, 2015

I was very pleased with the ease of getting appointment, quick greeting when I brought my car in for service, and equally quick completion of the service.

Natasha

Mar 24, 2015

My experience with buying a car was impeccable, thanks to Coldit. He made the entire process as streamlined as could be, being responsive, promptly answering the many questions we had, being sensitive to our time constraints when we came to the dealership, and always ensuring that he set up as much of the process in advance of our appointments as he could in order to keep the ball moving and be well-prepared. He gave us a thorough explanation of our options when we were first considering the car, guided us through the entire process with exceptional diligence and detail, and then gave us a thorough overview of the car itself the day that we bought it. Coldit made us feel at ease from beginning to end, and actually made the car purchase an enjoyable process!

kris

Mar 14, 2015

Just a few days ago we trade in our Audi A4 and purchased our Audi Q5 at Audi Lynbrook. Matt Montana was our sales consultant and he offers great, great customer service!!!! And if you are looking for the greatest deal on the car look no further!!!!!!!! Ask for Matt and he will make sure that all of your requirements will be met and you leave the dealership happy and smiling, This was our best car buying experience so far. THANK YOU MATT AND WE WISH YOU MANY MORE HAPPY CUSTOMERS!!!!!!!

G

Mar 10, 2015

I have been seeing ads for Audi of Lynbrook touting the fact that they were under new management. I was in the market for a new car, so I decided to try them out. I was most impressed with my sales person....Matt Montano. He wasn't your typical cliche car salesman. He gave me the facts and let me decide for myself. If there was a rare instance where he didn't know something, he didn't try to wing it. He was quick to tell me that he would get the answer to my question and get right back to me. I appreciated that. Friendly sales staff as well. Everyone made sure to ask me if I needed anything. You really felt that the whole sales staff wanted to make sure I left there happy.

Tev.

Mar 8, 2015

My Experience at Audi Lynbrook was excellent, I would recommend it to anyone.

Melissa

Mar 6, 2015

I recently purchased a new car at Audi Lynbrook. Coldit is a fantastic salesman who did not pressure me and gave me a fantastic deal. When I picked the car up, he took his time in showing me how all the mechanisms of the car worked, from synching my phone to bluetooth to raising and lowering the convertible top. I had visited one other Audi dealership and did not feel the same comfort. I may be an Audi girl for life!

Jessica ( Xrossfit )

Mar 5, 2015

Audi of Lynbrook the best experience I've ever had dealing with sales & service, leasing I'm on my 4th Audi..

Sheryl Hutch.. "Ashley's Mom

Mar 5, 2015

I just got an upgrade from my 2010 Audi Q7 to the Audi Q7 2015.. " LOVE IT"" Thanks to Mr. Saeed. Anyways I came in to change my windshield wiper blades at the Service Dept has for some reason mine broke. My advisor was exceptional with great customer service. I appreciated his efficiency when I told him I had to be at work in Brooklyn for 9.45am and sure enough he was on top of it... My wiper blades are working just fine and I got to work on time.. " THANKS SERVICE TEAM' GOD BLESS YOU ALL

LMD

Mar 3, 2015

Our entire car buying experience at Audi Lynbrook was fantastic. All because of Adnan Baig. He was so knowledgable and most professional.,truly the best consultant we've ever worked with. I would urge anyone in the market for a great car to go see Adnan. You won't be disappointed. This is our first Audi but it won't be the last! Sandra Bedoya made the paperwork part of the deal so simple she was prepared and ready for us. There were no surprises when we closed the deal. Michael the sales manager, was also terrific. Love Audi Lynbrook and our new A4 too! Thanks to all at the dealership! We'll be back! The Duffy's

Michael Levine

Mar 2, 2015

The process of selecting and buying the Audi Q5 was made very easy by the sales executive, Sofia Diana, who worked with us through every step of the process. Sofia was thoughtful and considerate, and explained in great detail the various features of several different models. When we selected the Q5, Sofia carefully explained all the options, enabling us to lease a vehicle that is a good fit for our needs. Since the purchase, we are very pleased with the performance of the Q5, especially during the winter weather prevalent now. The car is responsive, handles extremely well, and is a pleasure to drive. Safety features such as the rearview parking camera and blind spot sensor in the side mirrors are very helpful.

Anthony Bailey

Feb 26, 2015

I LOOOOOOOOVE my experience here! there was so many issues on my end when it came to actually getting my dream car but Sofia Diana REALLY came through for me!!!!! I highly recommend anyone looking to buy an Audi to go to Audi Lynbrook.

kingant23

Feb 25, 2015

I LOOOOOOOOVE my experience here! there was so many issues on my end when it came to actually getting my dream car but Sofia Diana REALLY came through for me!!!!! I highly recommend anyone looking to buy an Audi to go to Audi Lynbrook.

rmcclean

Feb 25, 2015

The 15,000 mile service came up on the dash and I had every intention to call for service but I didn't get around to it. Amazingly, they called me to a) remind me of the servicing and b) schedule an appointment. Not only that, they reserved a loaner car for me. They are the best service center I've dealt with.

Cindy Yi

Feb 20, 2015

I was surprised I could make a shedule for next day to repair my car. They fixed the problem faster than I imaged, and provided a good recommendation for maintenance.

sjgillatoptonline.net

Feb 13, 2015

John and his team were very professional and provided a great experience!Highly recommend. Everyone at the dealership was friendly and helpful. Great overall experience!

Paul Mendez

Feb 10, 2015

Be prepared to spend the asking online price, Come one now we all know dealerships should be negotiable. This place is only in business since they have 20 locations, otherwise they wouldn't be here

AJH

Feb 5, 2015

My experience with Audi Lynbrook has been outstanding. From the purchase to service they are top notch. It is a pleasure to be involved with them.

BeeGeeMD

Jan 31, 2015

I recently brought my leased 2013 Audi A5 in for its 25,000 mile service. The service experience, like the car, was flawless. My service rep Christina has always been and was helpful, honest, efficient, and caring. She made my very busy life easy with her extraordinary treatment. Whatever needed to be done to the car, though minimal, was done expertly, and I would wholeheartedly recommend this brand and this dealership to anyone in the market for a new or used car.

Ernie Feliciano

Jan 29, 2015

Great customer service! Howard and Sam helped us through the buying process and we are glad we got our A3 over MB CLA250. No pressure and helped us make the purchase a great experience. Aso did get a service done after a week of use (car wash) for free while watching tv complimentary coffee and bagels/muffins. Also they did sponsor my boys team The Avengers of Lynbrook East Rockaway Soccer Club. So happy that this purchase pulled through.

Apollo

Jan 27, 2015

The service department is awesome and my service advisor Christina is remarkable and awesome, she take very good care of me everytime I go in for service

apollosjohnson

Jan 27, 2015

Been going to lynbrook Audi service department for a long time now and every vist there was awesome my service writer Christina always take good care of me every time. Great place to go

MikeSmith1

Jan 20, 2015

I have been an Audi owner for quite some time. I have been spoiled by the service department at Atlantic Audi by Alex Gross & team as they are very close to where I live. When Audi Lynbrook came under new management I leased 2 cars (his & hers) via Eric Outcalt & Justin Haynes (2 great people) whom I followed from Atlantic to Audi Lynbrook. I also was pleasantly surprised to hear that Alex Gross rejoined the team. I recently brought in my 2014 S4 for the 5k service & Alex made sure my experience was second to none. He had my car in & out of the service department quickly & efficiently. As I've said in the past, I will travel for excellent service. This is no different. Audi Lynbrook is a great all around experience.

brytesmyl

Jan 13, 2015

Service was most helpful even though I didn't buy my car from this agency.I will certainly consider buying a new car from this Audi agency.

karole

Jan 12, 2015

John thank you soon much for all your help. You gave me exactly what I asked for, my truck that day. Everyone at the dealership was friendly and helpful. Great overall experience!

TonyP

Jan 11, 2015

Although my recent visit was minor, it was handled in a quick and satisfactory manner. Making the appointment to bring my vehicle in was easy.

anasny

Jan 7, 2015

Purchasing a vehicle can be a nervewracking and intimidating experience- not at Audi Lynbrook!! This dealership and it's wonderful staff treat their customers with the highest level of professionalism and respect! From the moment I drove on their lot and was greeted and welcomed and even offered valet parking up to the happy moment I drove off with my new car everything was flawless. Mr. Adnan Baig,my Audi sales consultant,demonstrated extensive knowledge on every feature this fantastic car and company has to offer and was transparent throughout the whole transaction. His professionalism and courtesy are truly impressive! He went above and beyond in ensuring that this is the great experience which one would come to expect from Audi and made me feel at ease. The test drive was fun and informative and I really had a chance to get a feel for the car without being rushed (unlike at other dealers). He was able to have the car ready to go the very next day which was FANTASTIC!! The "dreaded" paperwork and financial process was made so easy without loosing oversight of what you are signing and agreeing to since he explained everything in detail and copies were provided. A big compliment also to the young lady (sorry, I forgot her name) who assisted with the financing process and explained additional services in a helpful manner. A thank you to Mr. Coldit Thompson and the young lady at the information desk for answering all my additional questions with professionalism and enthusiasm adding to this flawlessly wonderful transaction. I have already recommended this dealership and the staff mentioned to my friends and family.

anasny

Jan 6, 2015

Purchasing a vehicle can be a nervewracking and intimidating experience- not at Audi Lynbrook!! This dealership and it's wonderful staff treat their customers with the highest level of professionalism and respect! From the moment I drove on their lot and was greeted and welcomed and even offered valet parking up to the happy moment I drove off with my new car everything was flawless. Mr. Adnan Baig,my Audi sales consultant,demonstrated extensive knowledge on every feature this fantastic car and company has to offer and was transparent throughout the whole transaction. His professionalism and courtesy are truly impressive! He went above and beyond in ensuring that this is the great experience which one would come to expect from Audi and made me feel at ease. The test drive was fun and informative and I really had a chance to get a feel for the car without being rushed (unlike at other dealers). He was able to have the car ready to go the very next day which was FANTASTIC!! The "dreaded" paperwork and financial process was made so easy without loosing oversight of what you are signing and agreeing to since he explained everything in detail and copies were provided. A big compliment also to the young lady (sorry, I forgot her name) who assisted with the financing process and explained additional services in a helpful manner. A thank you to Mr. Coldit Thompson and the young lady at the information desk for answering all my additional questions with professionalism and enthusiasm adding to this flawlessly wonderful transaction. I have already recommended this dealership and the staff mentioned to my friends and family.

anasny

Jan 6, 2015

Purchasing a vehicle can be a nervewracking and intimidating experience- not at Audi Lynbrook!! This dealership and it's wonderful staff treat their customers with the highest level of professionalism and respect! From the moment I drove on their lot and was greeted and welcomed and even offered valet parking up to the happy moment I drove off with my new car everything was flawless. Mr. Adnan Baig,my Audi sales consultant,demonstrated extensive knowledge on every feature this fantastic car and company has to offer and was transparent throughout the whole transaction. His professionalism and courtesy are truly impressive! He went above and beyond in ensuring that this is the great experience which one would come to expect from Audi and made me feel at ease. The test drive was fun and informative and I really had a chance to get a feel for the car without being rushed (unlike at other dealers). He was able to have the car ready to go the very next day which was FANTASTIC!! The "dreaded" paperwork and financial process was made so easy without loosing oversight of what you are signing and agreeing to since he explained everything in detail and copies were provided. A big compliment also to the young lady (sorry, I forgot her name) who assisted with the financing process and explained additional services in a helpful manner. A thank you to Mr. Coldit Thompson and the young lady at the information desk for answering all my additional questions with professionalism and enthusiasm adding to this flawlessly wonderful transaction. I have already recommended this dealership and the staff mentioned to my friends and family.

MikeSmith1

Dec 31, 2014

Working with Eric Outcalt at Audi Lynbrook to purchase my new S4 was just a great experience. Eric is a pleasure to do business with. I highly recommend anyone that is looking for an Audi, to visit Audi Lynbrook and see Eric.

new Audi

Dec 17, 2014

Best Audi dealership. Staff is very easy to work with. I am very happy and satisfied with my new Audi A4. The staff is very flexible and go out of their way to keep their customers satisfied. The leasing manager Saheed helped along every step of the way in my new car purchase and to make sure I was most comfortable.

Ragtop

Dec 16, 2014

Affable and considerate sales associates, making choosing a car easy and pressure free

Steve B.

Dec 12, 2014

Had a wonderful experience with Josh Haynes. He was attentive and provided great service.

Docsherm

Dec 11, 2014

Audi Lynbrook service is outstanding .They are consistent ,professional and have customer satisfaction as their priority. The quality of the service department is the # 1 reason I will purcahse another Audi.

JayneAudiQ5

Dec 9, 2014

Barry Cohen made leasing our new Q5 a painless and enjoyable experience! He is a great guy to deal with and acted trustful and professional at all times. The dealership worked with us in a fair manner that made it a less stressful situation. I would recommend this dealership to others looking to lease or purchase a new car.

Stevenaudia3

Dec 8, 2014

I had a great experience leasing an Audi A3 from lynbrook Audi. Hank Adler, the sales rep, was extremely professional, and provided the exact pint of support and guidance that I needed and desired. The entire process from initial inquiry to delivery of the car was professional, enjoyable and what I hoped for in a lease experience. I am very happy with the car

phoenixphoenix

Dec 4, 2014

Pleasant. Patient. Successful. I found Barry to be easily accessible, informative and eager to answer any questions that I might have had. He was also able to achieve a speedy and successful resolve to any issue.

Judy R

Dec 3, 2014

I've never had such an enjoyable experience with a car dealership as I had with Audi Lynbrook. I was shopping for a small car and the Audi A3 was more than I had even hoped for. From the salesman to the tech person, to the gentleman who even picked me up to get my car, this experience was nothing short of great.

Jsfman

Dec 2, 2014

Very happy with my A6 premium. Sofia was very patient, knowledgeable, and didn't make me feel pressured. She was able to find the exact color combo I was looking for and I was able drive it home the next day. I highly recommend Sofia and Audi of Lynbrook. !

kala76

Nov 24, 2014

I was pleased dealing with Jennifer she was very informative and pleasant. With a great deal from Saheed I made a decision I've been putting off for sometime now. I'm in LOVE with my new BABY the Q7. Thanks Guys definetly will be putting your names out there.

lickowics

Nov 24, 2014

You couldn't ask for a greater guy then Michael Molite to take of you! He was just GREAT as always. My A8 is fabulous and i wouldn't go any ware else for AUDI. Love Audi.

Robert Hauck

Nov 18, 2014

Service was quick and prompt, no appointment needed. Clean facility, coffee and pastries offered. Will definitely continue going to this place. Very courteous staff, responsive and understanding.

raropop

Nov 12, 2014

Service was quick and prompt. Car drives so much better now. Very courteous staff, responsive and understanding. Both our cars go only to them from here on.

sherry.s.breitman

Nov 8, 2014

I was very pleased with Sofia, our sales person, she was very friendly and knowledgeable.Sofia had the patience of an angel answering all our questions, and yes there were many.I would definetly recommend Sofia as an awesome sales person

Jack

Nov 7, 2014

Hard to get a great deal but very professional and straight to the point.

melissamags

Nov 4, 2014

Everyone at service are just horrible with customers and manners. After Meksut Ago cursed me out on the phone and refused to give me a loaner they told me I would get my car back the next day to only get my car back a week later. I went back to pick up my car to still having the same problem I brought it in with. They are terribly rude and just made my experience a living xxxx. I do NOT recommend Audi of Lynbrook to anyone! They have made fun of me to each other in front of other customers, and have treated me highly unprofessionally over the phone and in person. Another time I was told that my car was NOT a CPO like I thought and was told I bought. And told that I didn't have tire and wheel warrantee when I was 100% I did. I then waited about 20minutes out in the cold for my car because I was told they were finishing giving my car a car wash to then having the guy speeding with MY car in the parking lot to then see and find that it was not even washed. I had dealer papers all over my dashboard and a plastic wheel cover behind my wheel which they didn't clean before handing me back my car. I wish I had something nice to say for such a high end, and well known car dealer but I have nothing nice to say about Audi Lynbrook other then the fact that my family and I will never waste our time and money at Audi Lynbrook!

smvinas

Nov 4, 2014

Very fast and corteous, issue resolved with no problems, no appointment needed. Clean facility, coffee and pastries offered. Will definitely continue going to this place

Kim Lehr-McKeown

Nov 3, 2014

I recently leased an Audi from Mike Molite of Audi Lynbrook. I have never had such a pleasant and truly enjoyable experience with a car dealership. Mike is terrific guy, personally and professionally likable and extremely knowledgeable. He was more than generous and fair regarding my package and made this experience a joy! I will look forward to going to Audi Lynbrook for routine service as the employees were all so friendly and accommodating. If they keep this up I'll be an Audi of Lynbrook customer for life!

Joe

Oct 30, 2014

Within a span of two months I was in need of a 2nd commuter car. After looking through all the reviews and Ads out there I finally settled on an Audi. I test drove other cars with All Wheel Drive (Infiniti's, Lexus & Merdedes) and though I was biased driving an A6 when I travel, hands down Audi had me hooked. This is what brought me to Audi Lynbrook. I had found the A4 I wanted (Quattro 2.0, Leather Interior, S-Line, etc) and it was Eric Outcalt (Audi Brand Specialist) & Mustafa Azizi (Finance Manager) that made for an amazingly easy buying experience. From the minute I stepped through the door I was greeted by a professional & friendly staff. I was introduced to Eric and from the test drive to them handing me the keys to my A4 the entire process went very smoothly. While my application & paperwork was being finalized I was able to do other things on my laptop all the while Eric and the Audi Lynbrook staff made sure I was comfortable and if I needed anything. Even as we were about to drive away with my new car Eric informed me of an issue with the car and that they would fix it once the part arrived goes to show they thoroughly examine the cars before driven off the lot. I was able to come back another day and within 30 minutes as promised my issue was very quickly resolved. Even after leaving the called and emailed to follow up and see how I was enjoying my new car...let's just say my wife has never seen the smile leave my face each and every time I drive my A4. I highly recommend Audi Lynbrook to all my family and friends for their car needs & when our lease is up on our SUV...we plan on getting a Q7 from Audi Lynbrook. They now have a customer for life so please keep up all the great work!!

Dennis Cutler

Oct 22, 2014

I've never enjoyed leasing (and now owning) an auto as much as the 2011 A4 I acquired from Mike Molite. He's an absolute sales pro. His knowledge of Audi cars is very complete and reassuring. He's likable, honest and invested a good deal of time in helping me make the right decision. He's always there to answer questions. I'm extremely pleased with Audi servicing. On a few occasions I used roadside assistance and was totally satisfied. I am one happy customer.

DennisCutler

Oct 21, 2014

I've never enjoyed leasing (and now owning) an auto as much as the 2011 A4 I acquired from Mike Molite. He's an absolute sales pro. His knowledge of Audi cars is very complete and reassuring. He's likable, honest and invested a good deal of time in helping me make the right decision. He's always there to answer questions. I'm extremely pleased with Audi servicing. On a few occasions I used roadside assistance and was totally satisfied. I am one happy customer.

Yonetteh

Oct 18, 2014

The girl that booked us in for the service Tanisha was very rude and I nearly went somewhere else as the whole reason we brought an Audi was because of the level of care and customer service. However, the gentleman who took care of us when we brought the car in was great. I'm sorry I have forgotten his name. His customer service was fantastic and he was very attentive. Slightly disappointed that when bringing in a Q7 you don't get a Q7 loaner but was happy with the Q5.

brianl2012

Oct 11, 2014

The work performed at the Audi Lynbrook service center for scheduled maintenance was not performed correctly. This resulted in motor oil leaking out of the engine onto my driveway, forming a significant sized puddle of oil. The car had to be returned to the dealer the next day to fix the issue causing the leak. This leak could have caused significant damage to my car's engine if it had not been detected. (Someone at Audi should rethink the decision to eliminate the oil dip stick in favor of an electronic method of measuring the oil level, which failed to provide any information in this situation.) Upon returning the vehicle to the Audi Lynbrook service center the next morning, the customer service rep at took the car immediately and had the repair made.

zalexj95

Oct 9, 2014

My wife and I have been longtime MB drivers and decided to stop into Audi Lynbrook. We were fortunate enough to have been introduce to Josh Haynes. His professionalism and knowledge of the vehicles were discernible. Josh was able to come in at our expected budget and with that converted us to proud owners of a new Audi A7.Thank You!

bkirimca

Oct 8, 2014

My visit to Audi Lynbrook was very smooth and easy. Barry Cohen was very friendly and explained different options for the car I wanted to lease.

edimic

Oct 4, 2014

I would recommend this dealership and in particular jennifer ,She does a great job of selling the car without drowning you in car facts. The way she explains me about it and sell me the car i was so happy to buy it. she's very motivated and dedicated to her work...

rodd11

Oct 4, 2014

I have answered yes on would I recommend this dealership.My real answer would be NO but it's unfair to CJ and the rest of the techs who work hard .I was charged 200.00 for an oil change I think that was very pricey.And it wasn't my first time at the service center .But it will be my last .Thank you

akisha51

Oct 3, 2014

Mr. Coldit Thompson, our Audi Specialist was extremly courteous, professional and knowledgeable about the vechicle we purchased Q5. He was excellent and worked well with me and my husband.

californiagirlsrule

Oct 3, 2014

Friendly and quick, did as promised. Had loaner car that I needed. Always have my service done here. Gurdeep was prompt and courteous.Thank you!

georgieboy122

Oct 1, 2014

I was able to bring the car in on the day requested. I was advised throughout the process of the status for completion. They delivered as promised. I am a happy customer.

Robert Hauck

Oct 1, 2014

Good experience at the Audi Lynbrook Service, Friendly and professional customer service. I didn't have to pay anything, because the service representative ran my Vin number and my car still under Audi warranty. Great Job!!!

sieglj

Oct 1, 2014

THE SALES PERSON WE DEALT WITH WAS KNOWLEDGEABLE AND FREINDLY. HE MADE THE CAR BUYING TRANSACTION SIMPLE. THE SALES MANGER WAS EFFECIENT EXPEDIATING THE TRANSACTION.

john12892

Sep 30, 2014

Sofia Diana is an excellent car salesman! I highly recommend requesting her at Lynbrook. She does a great job of selling the car without drowning you in car facts. She allows the car to sell itself but at the same time is an expert on it and is there for any questions you have. She is very respectable and I will make sure to contact her on my next Audi and again would recommend anyone else to do the same..

joedelvecchio10

Sep 29, 2014

Overall, I would recommend this dealership and in particular Sophia, my sales associate. She was extremely helpful and friendly. The dealership was a clean and pleasant environment to shop for a vehicle in. I only have one gripe about my experience. That is concerning the finance department. The gentleman was very friendly and up front about everything. However, I am a very informed consumer and am familiar with all financial aspects of a lease deal. There was way too much confusion over what finance rate I was getting and was the number a money factor or APR. This caused confusion about the final monthly payment. I don't believe this to be intentional, but rather a lack of knowledge of these details. The sales manager did acknowledge the error and make up for it with other incentives after the lease was already signed. In the end I was happy and I do recommend the dealership.

aarongindi

Sep 28, 2014

Meksut was great, he helped me get everything I needed for the car done quickly and properly, he knew my name when I came in and knew the car, the best!

Daniel Mckenna

Sep 27, 2014

They always make sure me and my vehicle are taken good care of no matter what the problem is. You also get you car wash for free at the end of every service

mab9fish

Sep 27, 2014

i already own a Q5 that i purchased from barry cohen at anchor audi. i purchased that car 3 years ago and was given a great deal and have had a great experience with the sales and service of that car for three years now.my wife needed a new car and we were deciding betweeen a mercedes c300 and an audi a4. after speaking with barry cohen and receiving an offer we couldnt refuse our decision was easy.we got the a4 and we are very happy and confident that we made the right decision.

sshapiro

Sep 26, 2014

It was a real pleasure dealing with George Gross in leasing my family's new Audi Q5.I had personally conducted a lot of research and made several visits to other local Audi dealerships in search for the best price for a new 2015 Audi Q5. When I came to Audi Lynbrook and presented George with the best offer I received, he not only matched it but also beat it by a healthy margin.George was also very accomodating in locating the right car for us. Even though we had a very specific and rare combination in mind and not terribly much time before we had to return our then-current car, he gladly put in the extra effort to secure the exact car we wanted, including working outside of his normal hours to make it happen. Plus, George was able to get the car to the dealership in a most expedient fashion to ensure we were not without a vehicle for a single day.I look forward to working with George on my next Audi. He represents everything you would want in a stellar sales associate. His friendly attitude, enthusiasm and genuine sincerity really made an otherwise frustrating process quite pleasant.

r21carter

Sep 20, 2014

Andri was Very professional and knowledgeable of the Audi A8L and other Audi vehicles. Andri assured me that if I visited the showroom with my trade in vehicle (2009 Audi A8L 4.0) I will leave with another Audi A8L he was very confident.. He took his time to answer all my questions and concerns

kucinskas

Sep 19, 2014

Everything went well. Car was completed on time. The people at the dealership were extremely friendly and helpful. having the car cleaned after service is a nice touch along with the complementary coffee and bagel

LoisTowe

Sep 18, 2014

Meksut and the Audi team at Lynbrook ALWAYS exceed our service and sales expectations. Meksut is professionalism personified. He is a big reason why we return to Audi Lynbrook. He is informative, courteous and intuitive. He is sincerely customer oriented and really a great human being. Please give him a BONUS!

Sacha1

Sep 16, 2014

I was helped as soon as I arrived. Without hesitation Meksut informed me of the approximate time my car would be ready. I found a comfy spot on the couch, began reading and before I knew it my car was serviced, washed and ready to go. Thank you for efficiency!

phoenixphoenix

Sep 15, 2014

The employees that I dealt with were friendly, informative, and kept me abreast of the progress of the work on my vehicle. I was graciously informed of the likely cost in the early.

Maknicks

Sep 13, 2014

The team at Audi Lynbrook are the best. They go the extra mile to make your visit pleasurable. Thank you for exceptional service with a smile.

papadimitri

Sep 12, 2014

The service was excellence. No problems . Service was quick. Loan car was offered. Located next to the train station is helpful. And someone picked me up.

nroselli

Sep 11, 2014

I found my dealership from a promotional Ad and first met Andri Cruz by phone. When I met with him, I recognized his no nonsense approach. He seemed to me to have a lets handle this the you want to attitude. I appreciated his forward manner and the way he got right to the point. He appeared to go out of his way for me and I appreciate that. I had other offers for the car from different outlets, but chose my dealership strictly because of the relationship I developed with Mr. Cruz

augiesma

Sep 10, 2014

I drove the car to the LIRR station and Audi picked it up, serviced it, washed it, and returned it to the same spot before I returned from work! You can't get any better than that!

mcamillery

Sep 8, 2014

Could not explain administrative fees or transportation fees. Was told every dealer charges them. put a deposit om car and continued to shop around. All the other dealeres did not charge these fees not sure if they were built into the price of the car. Numerous calls to the sales manager were not returned. And then conviently he was gone for the day. The only way someone called me back was when I said I was looking at another dealer and was thinking about canceling this car.

Alixpascotto1

Sep 7, 2014

I have been with Anchor now Lynbrook Audi for the past 12 years, I always felt comfortable and confident of the service given, thank you!

mbashevkin

Sep 7, 2014

I found that there was a sincere attempt to identify all issues and be absolutely certain that they were resolved. This was not a pro forma" we will take care of you" approach that is unfortunately all too common in the service industry. Instead, a genuine effort to make things perfect was very clear to me.

Uselessness

Sep 3, 2014

Mr. Azizi afforded ma all the time I needed to find the right car for me at my price.Thank you Muse! Three extra words.

Leslyelie7

Sep 2, 2014

Hank Adler at Audi from Lynbrook was excellent at his job... He never lost hope and after negotiating on my behalf for 2+ hours with the manager on staff; we were able to come to an agreement. I now own an Audi A5 and I love it!!!

Alex S

Sep 1, 2014

I am very pleased with the lease terms we were able to negotiate with Saheed Alabi and George Gross. Howard Tucker was very helpful with getting my A4 ready for pick-up.

Vin Scala

Aug 26, 2014

This is my first Audi and I look forward to many more in the future. Everyone was helpful, particularly Justin Haynes and Barry Cohen. So far so good...

Sammy Punsamie

Aug 25, 2014

My service advisor (Chris Lean) was super helpful. He explained all the work that needed to be done and why. He got me out of the dealership and into a loaner very quickly. the whole process was painless.

beeglowbot

Aug 23, 2014

Had a problem with my brakes and went in for a fix. Tech came on a road test with me and agreed. Tech was very knowledgeable, friendly and helpful. Wanted to make sure I had good brakes. The service advisor was also very friendly and helpful. Provided me with a loaner in the interim and accommodated my work schedule for the vehicle pickup. Even followed up with a phone call after to make sure everything was in order.Customer service is definitely a priority here, much appreciated.

Marmar1

Aug 21, 2014

New s6 review. Went to dealership looked at the car.. told Barry that my car was at service department to have someone look at it.I took the new car out for a short drive and.had a good time

vidya.ramesh9

Aug 19, 2014

I saw a great deal online for the 2013 audi Q5, fully loaded, and was put in touch with Jenn. Since we live over an hour and a half away, and had already looked at Q5s, we put together our sales conditions over the phone to make sure we didnt drive out for nothing. Jenn took numerous calls from us, and followed up with all our questions, making us confident about going there.Once we reached there, Jenn went out of her way to make sure we were comfortable. We loved and bought the car, and she took care of everything. We asked for some touch up paint and a number plate screw after one seemed on be missing on getting home, and she has been very diligent about following up to make sure she ships it to us.The only part I didnt like about the process, was when the manager (forget his name) started hard balling us on our car's trade in value. We were asking for the appraised value (which another Audi had already promised to us), but he wouldn't close the deal because he valued the car at about 200$ less, We started walking out cos I was losing my patience, when he finally closed the deal.

ahartstein

Aug 18, 2014

Outstanding in every way possible. This is my 5th 0r 6th Audi and the experience keeps getting better and better.. From sales to service nothing but perfection!

kmma

Aug 14, 2014

Meksut is knowledgeable, professional and unfailingly courteous.He and the entire service department always provide prompt, accommodating interactions that garner long standing customer loyalty. Kudos to them.

SteveJorg

Aug 14, 2014

Barry was excellent. Very helpful. Explained everything to me. Answered my questions. Was patient and found me the car I wanted and the price that worked for me.

ma247ma

Aug 13, 2014

Jennifer DiCarlo and Mr.Shaheed were responsive to my request resulting in my purchase of A 3 complete. Jessie was prompt in directing me to them. Good team work. Special thanks Jennifer and shaheed In making the deal complete. Keep up the good work Jennifer.

KURT LOCKE

Aug 12, 2014

Eric was great. He took care of me and put me in the car I wanted. This is my 4th car with Audi all have been through Eric. I love my RS-5 Thanks!!!

navin77

Aug 12, 2014

Kerri Ann was an excellent salesperson. She was friendly and welcoming and the only reason I purchased my current car and definitely looking forward to dealing with her again.

sgenovese

Aug 11, 2014

The service was great, everybody is very friendly and always willing to help out in any way. I was told my service would take approximately 2 hours and I was done in 1 hour. I would absolutely recommend Audi Lynbrook to anybody.

Wbrod88

Aug 11, 2014

George was very knowledgable and welcoming. Overall I was thoroughly impressed with Audi of Lynbrook and would recommend it to any of my family or friends.

gradyboy15

Aug 8, 2014

I had a wonderful experience from the moment I walked in. Barbara was a consummate professional and I hope this is the beginning of a lasting relationship with Audi of Lynbrook.

johndelibero727

Aug 7, 2014

I had a wonderful experiance with the team at Audi Lynbrook, they went above and beyond to meet my family's needs. My wife and I had a new born baby with us, many times business could be rude to new paretns but the team at Audi we were warm and caring. It was a great overall experiance and I loved working with Josh Haynes.

erniecan1

Aug 6, 2014

Purchased my third car from this dealership, always a pleasant experience. Barbara and Michael both treated me well, I got a great deal, and the car was delivered on time.

Debb215

Jul 28, 2014

We were given a price for a lease, the dealer went back on his word, then agreed to our price and tried to slip in some changes to the lease terms without telling us. This happened after repeated conversations assuring that we were in agreement on the terms of the lease. We never experienced a car dealer being so sneaky and crooked. Very disappointed.

patticakes118

Jul 24, 2014

I had a excellent experience. Barbara was a pleasure to work with. She was very accommodating. I would highly recommend this dealership to my friends.

mnovikov

Jul 19, 2014

The service I received at Lynbrook Audi when I had a concern about my brakes was above average. The customer service rep and person who drove me back to work were professional and extremely friendly. They were honest about what I needed and what I did not need. I would definitely recommend them.

Belvedere12

Jul 18, 2014

Barry,Made it easy for me to get the car I wanted and was helpful in the payment schedule as well I was considering a different make of car but Barry new and helped we obtain what I really wanted to drive.

s.chin

Jul 18, 2014

Barry was very knowledgeable about the Audi brand, vehicle models and features. He responded in a timely manner to all questions and concerns. It was a smooth car buying experience.

jpace1986

Jul 17, 2014

Mustafa and Audi Lynbrook were both knowledgeable and helpful throughout our transaction. We're from out-of-state, so that was a big help for us. So far, everything has gone well with our used car purchase, and we would recommend Audi Lynbrook to other out-of-state buyers (in-state, too!).

Marquisrj

Jul 16, 2014

It was a very nice experience. I really appreciate how fast and how understanding Ms lily Hartmann was. I will definitely return to the shop because I was very well satisfied with the work and how business is conducted. Thank you for the great salesmanship I appreciate it

Nmiranda100

Jul 16, 2014

Jennifer was excellent. She was very professional, helpful, understanding, and had a lot if knowledge about Audi and the car. She continued to follow up even after the purchase. Thank you Jennifer and lynbrook Audi!

aggmom

Jul 11, 2014

Our experience leasing a new A6 was wonderful.This is our 3rd lease with Barry Cohen for an A6.We came back to Barry because he is very knowledgable, friendly, helpful and is willing to search for the car we want. He is always around to answer questions even after the purchase. He is a wonderful sales person. In fact, our daughter just leased her 3rd A4 from Barry.

A_Sophia

Jul 9, 2014

Sofia was very helpful during my recent purchase of a CPO A5. She was very hand ons. She provided alot of information and was able to answer any questions that I had.

Taylor Robertson

Jul 9, 2014

Mustafa Azizi was deceptive and rude. I found a used vehicle on their website (2011 with ~26k miles), called and asked about any flaws, he shared only a small fraction of the major issues. After assuring me the interior was 'in great condition, barely used', we agree on a price, I put a deposit down over the phone and decided to travel ~500miles to buy it. Once I arrive, he pulls up the car and the interior shows excessive wear. Leather torn on door panel in several spots. Driver seat and center console full of gouges. 8" chunk torn out of the driver door weatherstripping. Black carpet was stained white with bleach that had spilled throughout the rear. Exterior bumper panels don't even match the color of the rest of the body. The photos that I had been given prior to leaving home were carefully aimed to exclude the obvious, glaring flaws above. He has the audacity to tell me how 'smooth it runs' while the engine squeaks and rattles next to us. I calmly explain my discontent with his deception. He begrudgingly refunds my deposit and walks away without explanation, apology, or offer to help me return home. I wasted over $1,200 on travel and hotels, based on his blatant misrepresentation of this car. Avoid this dealership at all cost.

bethmand

Jul 4, 2014

I needed a car rather quickly, but it also had to be a very particular car with specific features. Barry was very attentive to my needs for a car and he did everything he could to make sure I got the car of my dreams. It took a few attempts, but he found me the perfect car without wasting any time. My calls were always returned in a timely fashion and I always felt as though I was heard throughout the car buying process.

bang

Jul 3, 2014

I was looking to trade in my 2013 Audi S5 early on a lease. I wanted a 2014 Audi RS5. This dealership made it happen. Really friendly, worked with me on the price(which by the way was incredible), explained to me all the features in the car and showed me even how to use the ones i didn't understand. They were all really friendly, I'm sorry i know I'm leaving a few names out. They were all great. From salesman, to sales manager, to finance manager and the tech guy who helped me navigate the inner workings of the car. I could not be happier. They made it easy to make another commitment to an Audi product. I would recommend this dealer to anybody looking to drive an Audi. Thank you . Jimmy

Halliegreene

Jul 3, 2014

Andi made my first audi purchase a great experience! He took the time to explain all available options and worked with me to negotiate a great price, would highly reccomend!

scy45

Jul 3, 2014

IHAVE HAD ISSUES WITH THIS SERVICE DEPARTMENT FROM THE ONSET. I HAVE BEEN FRUSTRATED, AND TOTALLY DISSSATISFIED WITH THE RESPONSE AND SERVICE FROM THIS DEALERSHIP. THE LATEST ISSUE WAS, I MADE AN APPOINTMENT FOR SERVICE (AGAIN) AND WAS TOLD THAT THERE WOULD BE NO LOANER CAR AVAILABLE FOR AT LEAST 10 DAYS...THIS WAS NOT ACCEPTABLE!!! I NEEDED THE SERVICE, AND MADE THE APPOINTMENT. I WAS TOLD THAT THE CAR WOULD BE READY IN 1 AND 1/2 HOURS AND THAT THE CAR WOULD BE DELIVERED TO US. i NEVER RECEIVED A CALL TO LET ME KNOW THAT THE CAR WAS READY AND AT 4:45 (CAR WAS BROUGHT IN AT 11:00) I CALLED AND THEY WERE FLUSTERED, HAD NO ANSWER BUT FINALLY SAID THEY WOULD GET BACK TO ME IN 20 MINUTES...AGAIN, I WAITED..no call BACK. i CALLED ONCE MORE AND WAS TOLD THAT "SHE THOUGHT THE CAR WAS ON IT'S WAY"! I ASKED TO SPEAK TO THE SHOWROOMMANAGER AND WAS TOLD HE WAS ON ANOTHER CALL AND COULDN'T SPEAK TO ME...THEN I CALLED AND ASKED TO SPEAK TO MY SALESMAN, HE GOT ON IMMEDIATELY ...WAS APOLOGETIC BUT HIS HANDS WERE TIED SINCE IT WAS A SERVICE RELATED ISSUE.AT APPROXIMATELY 5:40 THE CAR WAS ON IT'S WAY..i FINISHED MY WORK DAY AT 5:00 AND HAD TO NOW WAIT AROUND FOR THIS VEHICLE..i WOULD HAVE EXPECTED A PHONE CALL THE FOLLOWING DAY APOLOGIZING FOR THE AWFUL SERVICE AND INCONVENIENCE...BILL WAS PAID IN FULL ALTHOUGH AT THIS POINT IT SHOULD HAVE BEEN COMPED!! WHAT POOR SERVICE AND AN UNINFORMED, RUDE SERVICE STAFF! THIS POOR SERVICE SPEAKS VOLUMES FOR AUDI !!!

ALANBEE

Jul 2, 2014

I had a problem with my ABS system where indicator warning light was on dashboard. The staff and mechanics at Audi Service Center Lynbrook were great. They were very friendly and the mechanic took time to explain what the problem was and how he had fixed it.GREAT SERVICE

DeMatteis

Jul 2, 2014

I have always had a positive experience at Lynbrook Audi. Barry Cohen was great during my recent lease of an 2014 A6. He took care of everything. He dealt with all my questions and concerns in a professional manner.I would have no hesitation about recommending Lynbrook Audi. Thanks.

MoeGill

Jul 2, 2014

I was very pleased with my experience here. Josh went out of his way to make sure I was pleased with my car buying experience.

dsw0322

Jul 1, 2014

Purchased a 2014 Q7 at this dealership. Jennifer was very helpful and pleasant to work with. She helped me get a great deal. I would recommend this dealership to a friend. Will go back in the future.

beachpo

Jun 24, 2014

My experience with AUDI Lynbrook's service center has been great and the attention to details that my service consultant Christina Hellemeyer provided has been superb. She always kept me informed on the progress and made sure that any service that was required was performed. I would highly recommend AUDI of Lynbrook.

pbell3

Jun 24, 2014

First service experience at Lynbrook was a charm. My consultant was very experienced and detail oriented, answering all my questions and concerns. I was in and out in 90 mins as promised. A nice breakfast spread was put out. I have owned an Audi in the past as I love the vehicle. Due to the service at the previous dealership I chose to change and am totally satisfied with my decision. Thanks

liviatam

Jun 23, 2014

Was very pleased with the service and maintenance work. Was updated accordingly on car status when I dropped it off. Got back car running well and smooth. Thanks!

ahartstein

Jun 19, 2014

The service department is outstanding! they are knowledgeable and always are helpful! I specifically bought another Audi because of the service department! I would recommend Audi Lynbrook to anyone, Barry Cohen in sales and your service department is OUTSTANDING!!!

ruthkarhu

Jun 18, 2014

great sales and service..professional....knowledgeable..friendly...I have worked with Barry Cohen before and extremely pleased once again.. Roxanne Rillera is the best...and have established a strong relationship with her through the years

tavarez.mike

Jun 14, 2014

Amazing, on point, got the exact car I wanted in less then a weeks time. Coldit was amazing on straight to point, had a lot of knowledge on the car I leased and showed me how to work everything. He also worked to get me the exact color combination I wanted while still keeping me around the monthly payment I needed to be at.

gregric

Jun 10, 2014

sofia was wonderful to deal with.....she went out of her way to do a deal at the best price possible, aimed to please and was completely professional in her approach...

Jodyheitner

Jun 9, 2014

Sofia went out of her way to create the most positive car leasing experience. She was informed, helpful , and kind. We would recommend her to anyone looking for a vehicle.

Joegakarl

Jun 9, 2014

Michael Molite gave me the best car buying experience I ever had. He was very professional and kept me informed as to wat was going on with my car and paper work.If any one is looking for an Audi I STRONGLY recommend they go see Michael Molite.

RichMontero

Jun 9, 2014

I recently purchased an 2014 Audi Q5 from Audi Lynbrook and the customer service and support was amazing! I had purchased a 2012 Q5 9 months ago from Mustafa and he gave me a great deal back then. When my car was totaled while it was parked I immediately went back to see him and he and George took great care of me and gave another great deal on a car that I love!The features on the new car are improved from the 2012 I had and they took great care to educate me on them and to make sure I was comfortable with everything. I had a couple of questions after the sale and they were quick to return my call and answer my questions.

rmcclean

Jun 7, 2014

I went to Lynbrook Audi because I learned from my first experience with Audi of Huntington, that Lynbrook Audi could have given me a far better deal. I decided to do my due diligence before I signed any deals and compare prices throughly. Lynbrook Audi went to great length to give me a great deal and a great vehicle.

Livio50

Jun 6, 2014

I was extremely pleased with the service I received at Audi. My salesman was informative and very pleasant. I would definently recommend the dealership and Barry Cohen.

bizfaf

Jun 3, 2014

I just bought my Audi 2 months ago and had a great experience on the sales side. Mustafa was fantastic and i was extremely happy with the professionalism and service. I was offered very competitive pricing and a very low interest rate for my auto loan. On Sunday I hit the worlds largest pothole in the Bronx and my tire went flat immediately. Audi roadside assistance helped me get my car back to Long Island and at no charge. I had to get the car towed because for some reason my car was missing the piece to unlock the bolts off of my rims. Mustafa worked with me though the process and once the car was delivered to Peter he called me right away and resolved my situation by replacing the tire at no cost and making sure the rim and alignment were in good shape. I can definitely tell you that with the help of these 2 professionals my situation went from a potential stressful headache to a complete relief and satisfaction of the team that im working with and service provided.Thanks to both of you for a great job

RichardKamzan

Jun 3, 2014

I first met Barry when my wife and I leased an Audi A6 Avante statioin wagon. Although it's been many years since I had the opportunity to deal with Barry he has always stayed in touch. I actually reached out to him 3.5 years ago when I was purchasing a Q5 for my home in Denver tp ensure I was getting a competitive deal. Barry is informative, patient and a pleasure to work with. Many car dealers seem to place pressure on the customer to close a deal. My most recent experience was when I leased a Lexus RX350 for my wife last year. I never felt so pressured and uncomfortable. However Barry is the antithesis of that. He worked with me. Was honest whether I liked the answer or not and did everything to ensure my experience was comfortable. I don't know the other folks at the showroom but I would highly recommend calling Barry if you are in the market for an Audi.

cleo4760

May 26, 2014

I received knowledgeable and courteous service from George Cross. I intended to meet with him to check out cars but was not sure about purchasing a vehicle that day. He put me at ease and I felt very confident that I was getting a fair deal. I'd highly recommend George cross and the dealership to all friends and family looking to purchase a new car.

mhenner

May 23, 2014

I went to Audi Lynbrook based on a recommendation from a family member. My lease was ending on my VW and I wanted to get a more luxurious car. After test driving many other cars, I finally went to Audi and was surprised at how willing they were to work out a deal with me to lease a new A4. Not only did I get a fully loaded car at a great price, but they had a hard to find color combination in stock and ready for delivery in 2 days. The salesperson I used (Barry) was willing to work through the numbers on multiple cars without hesitation and was readily available for questions over the phone. Overall, a great car dealer and a great brand. Recommended!

fallyn3

May 21, 2014

I took a chance coming all the way from Southeastern CT to make a deal on a 2012 Audi A6. The salesmen was terrific- both personable and professional. The car was impeccable and spotless. Communications from all contacts here were great and made for a seamless transaction. Long Island is fortunate to have such a dealership! We will be buying another Audi in the future and my first call will be to Lynbrook Audi!

Dyu1032

May 20, 2014

The reason we keep coming back to Audi is because of people like Andri Cruz and Mike Molite. They make the process of leasing a car enjoyable. The price was excellent. The quality of the cars are excellent.

Corona239c

May 18, 2014

Eric went far above and beyond what would be considered excellent customer service. He got me the car I wanted for the price I wanted and delivered the car on time, when other dealerships could not. I was truly impressed with Audi Lynbrook.

Barrylituchy

May 16, 2014

This is the second car we have purchased from Barry Cohen. We are loyal customers. Barry and the dealership have been wonderful to work with over the years.

Jad4292

May 16, 2014

Andrew was a great sales person. I was unsure if I was going with a BMW 5 or an Audi 6 and Andrew showed me why I need to choose Audi.

A3lover

May 13, 2014

Hank was great! I didn't feel like i was dealing with a typical sales person. He was very knowledgeable and patient and in the end i left with a car that i love and feel comfortable in.

dmax888

May 13, 2014

Great experience with Eric Outcalt, this was my first Audi purchase of Q5. He was very knowledgable, patient and easy going and I would definitely recommend him to anyone in the market for a new Audi.

Guillermo59

May 13, 2014

Andri Cruz was very helpful and patient. Spent hours in the dealership, i also took a test drive of the vehicle I was interested in. Finally we both came to an agreement and bought the car.

audi123456

May 12, 2014

This is my second purchase at Audi Lynbrook. They are not the closest Audi dealer to my home, so I have chosen to bring my business here. The service department is definitely a contributing factor in my decision to purchase another Audi. They offer many conveniences such as same day walk in service and factory loaner cars. Novak the shop foreman is always ready and willing to immediately road test my vehicle or diagnose any issues if I come in with a concern. On this sales visit I had the pleasure of meeting with Sofia Diana. It was a great experience working with her, she was very personable and attentive to all my requests. She had me test drive the car and also found me a car that matched my color and feature preferences the first day I came in. Next I met with Justin who was able to instantly price the monthly payment within my budget. He was also able to trade in my previous Audi and expedite delivery of my new one within two days. We were able to complete the sales process on my first visit within a couple of hours. They saved me a lot of time and travel from having to shop around. Sofia and Justin made me feel comfortable and valued, they were able to earn my trust and my business.

Azadeh

May 12, 2014

Wonderful. Everything that I had mentioned was payed attention to and the service was prompt and friendly. I am a huge fan of this service center and the people that work there to make it great.

hamie

May 12, 2014

Great buying experience all around. Jennifer was a pleasure to deal with as was the entire staff. I would definitely recommend Jennifer to anyone looking to purchase a car at this dealership. Friendly, informative and very eager to make you a good deal.

Sacha1

May 9, 2014

Sheik made the car leasing process simple and quick. I was able to drive off the lot that day with my new car! I appreciate his professionalism and will definitely recommend him and the dealership to anyone I know who is looking or a new car.

rotties3

May 7, 2014

Brought my 2012 Q5 in for oil change, inspection and tire repair on 4/30/14. Had a very positive experience as the work was performed to my satisfaction and in less than the 2 hours that was expected. Christina was very helpful and kept me informed on the progress of my vehicle. I'd certainly recommend this dealership and its service department.

Michelaargento

May 6, 2014

After all my years of leasing cars.. This had to be the best yet! We were in and out in no time. When looking at the cars Eric took his time and explained everything to us. He worked hard and got us a really great price too! Great dealership.. Amazing car!

aciminera

May 5, 2014

Sophia Diana was reccomended by Mesut whom is phenomenal in the service dept.. I was super pleased with her professionalism, knowledge and follow up. I would reccomend her and Audi Lynbrook to my family and friends. It was my best experience thus far in a sales dealership environment.

jj2maldonado

May 5, 2014

Great experience with Arthur Kaplan, this was my first Audi purchase. I had a previous experience with Arthur when purchasing a VW and I would definitely recommend him to anyone in the market for a new Audi.

KSaulters

May 4, 2014

Lynbrook Audi Dealership is wonderful! I got a great deal on a wonderful car! They made sure I was comfortable and satisfied with the purchase.

MaureenR

May 3, 2014

I had a wonderful experience at Audi Lynbrook. I went to look at the new Audi A3. I found the car to be exactly what I wanted. My sales person, Sofia Diana, could not have been more accommodating. We went for a test drive, negotiated price and set up delivery all in about 2 hours. I picked up my car in two days. Sofia explained as much about the car as I could absorb in one sitting and we set up an appointment to come back and learn more. I am enjoying my new "ride". I have received follow up texts and phone call from Sofia to make sure I was doing well. All in all my experience has been excellent.I look forward to driving my new car for years to come. I will be dealing with the Audi Service department and expect to give them a 5 star rating as well.

chrislove1986

May 2, 2014

First time lease the car ( 2014 - A5 ) from Lynn Brook Audi and what a great service & price !!!My sales rep Sheik Razak was very patient in searching for the car we wanted going through the exterior/interior colors we were deciding between and options as well. I would definitely continue to be a customer of this dealership as long as their car service dept experience is as good. Wishing the best of luck and success to the sales rep Sheik Razak.

Mayabensen

May 2, 2014

My husband and I were very happy with our recent experience in Lynbrook Audi. George made the whole process go smoothly and showed his knowledge and professionalism from inspecting our old car (Audi A4) to selecting the new one (Audi A5). It was a pleasure working with George and we would highly recommend him to our friends.Maya Bensen

milena813

May 2, 2014

My experience with Audi was exceptional. Andrew was very helpful and provided exceptional service. He went above and beyond what I thought was expected of him. He got me the car on time, was accomodating with my work schedule and also gave me a very detailed walk through on my vehicle. I will definately reccomend Audi Lynbrook to family and friends(specifically to see Andrew because he was great).

ccornmeal

Apr 30, 2014

Audi Lynbrook provides excellent customer service. The staff is friendly, helpful and knowledge about the brand. They do everything that they can to ensure that you are satisfied with the product.

Gem Rambarran

Apr 30, 2014

The best sale person. I have ever meetHe. Was very courteous friendly set my mind at ease I am very happy with my car. Thank to Hank

MRrd123

Apr 30, 2014

Had issue with gas cap door was not opening at times Then had the pleasure dealing with service consultant Christina Hellemeyer she without doubt is the most energetic, knowledgeable and courteous service reps. I have dealt with and along time as well as the whole crew they replaced the part with a reasonable wait time Audi Lynbrook is #1 in my book, and I certainly recommend them ,,THUMBS UP

MARIEZ09

Apr 29, 2014

From beginning to end, all the employees we met during our quest to buy a new car, were professional, pleasant, knowledgeable and provided a superior customer experience. When we picked up the car, our sales representative, Barry Cohen spent a substantial amount of time going over all the features of the car, many of them highly technological in nature. I would recommend any one in the market for an Audi to mae Lynbrook Audi their first stop. You won't be disappointed.

theo2brain

Apr 28, 2014

my driver side mirror was broken. i came in to the service center and was surprised they had the needed part in stock. they changed it quickly and had me on my way.

4045Rensch

Apr 27, 2014

I bought the car over the phone. Hank went out of his way to get me the best price and even to call me to tell me what the closest motel was because I was driving from Buffalo to buy the car. Hank took the time to show me the features of the car and to call me to see how I liked it.I wish the dealership was closer to where I lived. All in all it was a good buying experience and they had a great selection of cars.

affrunti

Apr 27, 2014

Hank Adler made purchasing our used A5 convertible a total pleasure. We had been searching for a certified pre-owned A5 and visited several other Audi dealerships during our search. Audi Lynbrook gave us a very fair deal on both our purchase and trade in. Everyone we spoke to in the dealership was friendly and helpful, especially Hank, who treated us more like family. I would definitely recommend this dealership.

drscott1201

Apr 25, 2014

Roxanne Rillera was the BEST!! She was very helpful, handled my issue promptly, all with a smile. I got my car repaired within an hour.

MRRJ32

Apr 25, 2014

Barry Cohen is the best salesman I've ever met. He makes me feel like we are family. I really was looking to save money on my next car. My daughter starts college in September, so I figured by leasing an Infiniti Q50 I could save some money since I receive a discount but after taking a test drive with Barry in the New 2014 A6. I was sold on this car and with Saheed helping with a good lease option sealed the deal for us.

TOMMYJR

Apr 25, 2014

always a pleasure bringing my cars to anchor audi fast service great prices and great people i would recommend this place to anyone who owns an audi

vmonte704

Apr 25, 2014

Hank and the team at Audi lynbrook made my buying experience a pleasure. They were very knowledgeable about the car and gave me a great deal. I would recommend this dealership to anyone who is looking for an Audi.

Jayp177

Apr 24, 2014

When I first arrived at Audi Lynbrook dealership, the first person to greet me was salesman Andri Cruz. He did an excellent job by not only getting the A6 that I ordered but exceeding my expectations.The automobile came fully loaded at a reasonable price. In addition Andri's customer services was hands down the best I ever received by any car salesman. I will strongly advise any person to go see Andri Cruz if they want great customer service and a new Audi. I will definitely come back to go see him for all my future automobile purchases.

Smithfun

Apr 24, 2014

George Gross was a pleasure to deal with. Patient with out questions. Andre was also very helpful and knowledgable. We were happy to get the model we wanted in the colors we wanted at a fair price.

vlongano

Apr 23, 2014

my first purchase was in 2007 would not think of going any were else.Barry Cohen is knowledgeable and a pleasure to deal with, as is the service department.

vparnell

Apr 21, 2014

This is my second experience at this service center. The fact that I am writing a review early in the aftenoon of the day my car was brought in, serviced and returned to me says a great deal about the efficiency of this center. It does not cover the courteous and polite individuals I dealt with and the excellent quality of the service work itself. Excellent job! I highly recommend.

thecar

Apr 20, 2014

Mustafa went out of his way to ensure I was going to be happy with this car. Customer service on his part was excellent as he even picked me up at the train station to bring me to the dealership. Good experience.

daynac

Apr 19, 2014

I was hesitant going in for my first Audi service, I thought of all the negatives such as waiting for hours, paying an outrageous amount of money and being around rude staff. That was not the case. Mr. Ago welcomed me in with his smile and sense of humor and was patient in explaining the procedure of my oil change, inspection and updates. There was no courtesy vehicle available for my 1 and a half hour wait but mr. Chakraborty drove me to my destination and back, no questions asked. Once i returned at the service station I was offered a snack and was soon spoken to by Mr. Ago who said my car was ready to with a complimentary wash! No complications, no issues and actually quite a positive experience. I will definitely be going back Lynbrook service.

lilboynhood

Apr 19, 2014

The staff at the service was very nice and friendly. They replaced my front brake pads and windshield on a timely manner and gave me a discount on the service charge. Only hope that next time I can get an equal value or better loaner.

justiceelbey

Apr 18, 2014

I was very satisfied with the services that I received at Audi Lynbrook when purchasing the Audi Q5. They worked very hard to make sure that I got what I wanted and with in the price range that I quoted. Thanks Andri

strashun

Apr 18, 2014

Barry is outstanding salesman.He is ever knowledgeable,friendly,helpful for a new car owner .He is a major reason I travel from Westchester over 50 miles and past several other Audi dealerships including one near my home to Lynbrook to buy and service my Audi.

audi1234

Apr 17, 2014

Roxanne came to work 30 minutes early !As always,she was the best in insuring my service was up to Audi standardsShe is a jewel.

dsf846

Apr 17, 2014

As always the staff was very helpful and expedient in getting us into a loaner and off to work. Our vehicle was properly serviced and we did not receive any financial related surprises which is the best part of the experience.

InaJ462

Apr 17, 2014

Audi Service was great! They were able to tow my car to the dealer, check it out and return it back to me in no time. They even offered me a rental to drive in the mean time while my car was being serviced. They also constantly updated me as the service was being provided.

Ms6453

Apr 17, 2014

My 2013 A5 Cabriolet developed a suspension noise so an appointment was scheduled for repair. One phone call to Audi and a timely appointment and loaner car were arranged. Roxanne, our service advisor was a pleasure to deal with. When we arrived Roxanne arranged a test drive with a service Tech named Novak, who immediately recognized the problem. The car was repaired along with an oil change & alignment. Over all the entire repair was quick, professional and the car is a pleasure to drive again. Thanks, Mitch

Yonette

Apr 17, 2014

Good but was told we would receive Q7 as a loaner as our Q7 was being serviced. Instead had a A3 not good when pregnant

janedswahl

Apr 16, 2014

The service I have received at the Service Division has always been consistently excellent for this car, a 2011 cabriolet and the 2004 cabriolet before that one. Clearly they have upgraded their customer friendly accommodations. Everyone from the young man who accepted my car (did not catch his name) to the manager (did not catch his name) who answered my service contract query, to Chris who provided the loaner, and then Meksut who reviewed the service with me and was available to answer any questions I had. The Service Division of the dealership is its shining star...and the reason customers return as a matter of trust and credibility.

Nangeloni

Apr 16, 2014

I was an out of state buyer. They sold me a car that had a ton of issues they did not tell me about, even when I specifically asked. Two of the issues were safety issues. Bent wheel and a broken seat belt. I reached out to salesman and GM, no one cared. The GM didn't even take the time to email or call me back! Do not buy from this dealer.

Anglade

Apr 15, 2014

My service representative is an absolute professional who exemplifies the essence of professionalism. Meksut is polite, courteous, and very focus on the issue at hand

audirocks317

Apr 15, 2014

I bought a 2011 Audi Q5 (certified pre-owned) and I got a great car and they did a great job making it look perfect with all cosmetic issues taken care of and new tires/everything else like new. They went above and beyond to take care of me in delivering the car once it was ready and were always very responsive/quick to reply to my calls/emails and even text messages!I would definitely recommend this dealership.

Chang Dunkley

Apr 15, 2014

My experience at this service center was excellent. Christine and the crew were very professional, attentive, courteous as well as helpful. I was put into a rental car until my issues were resolved. I was updated on the work needed and my service was completed efficiently, and quickly. I was very pleased, and will return for future service...

mgreenwood

Apr 14, 2014

HiThe people were greatBut there was a mixup with the time. I had someone take my car and they got there at 7:15For a 7:30 appt. Told noone starts til 745 and it took three hours for the serviceWas told one hourKinda embarassed I would have went myself

wmdela

Apr 14, 2014

Mr. Ago greeted me in a pleasant manner and answered all told me that in addition to my NYS inspection there would be a few updates done on my 2013 Q5. He also answered my question about the Clean Diesel A6 and raved about how great it was. After he wetted my appetite for this vehicle I spoke with " Sandy " . While she told it would be in the high 50's I realized that I didn't really want to spend this much for a car but at least it's on my wish list because of her and maybe if they add a diesel engine to the A4 sometime in the future I'll be sure to come back to Audi of Lynbrook. Before I knew it my car was ready and everything was in order. I will have to return in about 3 months for the 15,000 mile maintenance and am excited that I will get the great treatment that I got this time.

audiservice

Apr 13, 2014

We have been visiting the Service Dept. at Audi of Lynbrook (formerly known as Anchor Audi) since 2010 when we leased a new A4. We were so impressed with the sale and service of this vehicle that we decided to purchase a new Q7 in 2011. At the time, we felt so strongly about the excellent follow up Service Dept. that we actually wrote to the general manager of the dealership and informed him that the Q7 purchase was directly related to the quality of the Service Dept. Over the years, our experiences with the Service Dept. have only been extremely positive. Appointments are always available and are flexible. Loaner vehicles are also very important to our family. If an Audi loaner is not available, the Service personnel will immediately arrange for a dealership provided rental vehicle from Enterprise rental located 1 block from the Service Dept. Of course the sale of a new vehicle is extremely important, however, we believe the follow up service and attention from the Audi Service Dept. actually exceeds the importance of the one time sale interaction.

harrim03

Apr 13, 2014

The process of starting my new lease and returning my old leased vehicle was flawless. The deal only took 2 days to complete. There was no hassle with the transaction and I am very happy with my new vehicle.

nattyg

Apr 12, 2014

I leased the care, after the test drive. Hank was extremly accommodating. He answer all my question, and address my concerned. The price was so good I made my decision almost immediately. As a matter of fact while I was picking up my car a couple asked me if I was happy with the dealership and I told them it couldn't be any better

Rwh8754

Apr 12, 2014

The service manager was extremely courteous and helpful. The staff was patient and polite. The whole experience was made as painless as possible. Thank you.

danacontracting

Apr 11, 2014

From appointment to service, staff was very pleasant and efficient. I own a business and did not know how long I would have to wait for the car. Therefore, a loaner was reserved for me. I opted to wait for the vehicle because it was immediately taken in for service. I did not have to wait for long to get my vehicle back. Staff was true to their word. I will definitely recommend to others.

MikeSmith1

Apr 11, 2014

I highly recommend working with Eric Outcalt if you are in the market for an Audi. He is genuine & a pleasure to work with. In addition, the GM, Justin is also a great person. Great job guys!

BDK254

Apr 10, 2014

INSPECTION TURNED UP A SERIOUS PROBLEM. FRONT LEFT TIRE HAD A LARGE BUBBLE. REPLACED 4 TIRES WITH 4 WHELL BALANCE. CAR RUNS GREAT. TY LYNBROOK AUDI.

Ron847

Apr 10, 2014

I had a great experience at Audi Lynbrook. From the receptionist to everyone I came in contact with they were friendly and attentive. My sales representative Josh Haynes was very attentive to all my buying needs. Myself and my wife grew very fond of Josh during our buying experience. He was a very friendly and personable and I would recommend anyone interested in buying and Audi to go to Audi Lynbrook and see Josh.Thanks for the experienceRon Warner

AhamedMoideen

Apr 9, 2014

We had a flat tire with our Audi A6, the tire was badly damaged, because of a pot hole in the road. Temporarily, we had changed to the spare tire. Then the vehicle was picked up by the sevice department. They found out the tire could not be salvaged. Hence, a new tire was purchased and the vehicle was returned back.

cvrt

Apr 9, 2014

Since purchasing my first Audi back in 2002 & every 3yrs after, Anchor Audi, Now Audi Lynbrook has been in my opinion the Best Audi Dealer. I must admit I did visit other Audi dealers just to compare the amount of salesmanship & service the others provide & hands down Audi Lynbrook is on top. I would NOT continue to patronize a dealer if that dealer did not make me feel as if they cared for the customer, if the dealer service team treated the customer like a number (next in line) & if the dealer did not have a friendly atmosphere-Audi Lynbrook does all & more.The sales team (Barry Cohen) is super-duper by going out of their way to get you the best price but the service team has always produced such quality work. I cant think of a time when the service team did not support me or took great care of my Audi.I WILL ALWAYS RECOMMEND AUDI LYNBROOK TO ANY AUDI BUYERMr. Roundtree

rubia8917

Apr 8, 2014

I had a great experience we were just looking for a second car and that same day we went to audi we decided what car we wanted. The dealer told us to come back when we were able to next and he would have the car for us to test drive. we came back test drove the car and fell in love we purchased the car the same day. I would say the only frustration we had is the bank check, Joe told us to bring a bank check we thought that meant a regular check, he really meant a certified check from the bank itself. So then we had to go to the bank to get cash. It was a little much to count but it worked out we walked out happy with our brand new car.

ozner2987

Apr 7, 2014

Everything was great except the loaner I requested was not available the day of my appointment. They offered to arrange a rental car for me at no cost; this way I did not have to reschedule.

a3p032car

Apr 6, 2014

Andri Cruz i have been in contact with for about 6mts and he kept him that he will get me in a new vehicle and he did. Excellent service everything was explained in full detail. they worked with me to the very end. Thank you.

jkeegan123

Apr 6, 2014

When it comes to high-end cars, one usually comes into a dealership knowing exactly what they want. This was the case with myself and Audi Lynbrook: I came to the dealer knowing exactly what I wanted, and wanted to get it in the easiest and quickest way possible. Audi Lynbrook did this and so much more...I am an extremely busy person, and Joe C. at Audi Lynbrook went SO FAR above and beyond my expectations that I could not be happier. He personally took care of informing the insurance company of the car being added along with all required information, and even conferenced me in when he needed authorization to add the car (most dealers would do this and inform you to call your carrier to review and approve, something that delays the car delivery by a day or more at least). On top of this, he took care of all DMV needs with nothing more from me than a "YES, please get it done!". Delivery was also a very pleasant surprise...in addition to delivering an immaculate new Audi Q7 truck, they even programmed my favorite stations into the sattelite radio and paired my bluetooth phone with the car, all while explaining the (good) surprises I was in for with the vehicle's technology. Of course this is something that is very easy to do yourself, but taking the time to do this EXTREMELY important feature was an example of the NEXT-LEVEL of customer service that Audi Lynbrook is all about. Because of this level of service, I drove home feeling that the entire task of getting a car was COMPLETE.It's easy to love Audi, but Audi Lynbrook makes it easy to GET an Audi...they are a great dealership that went to great length to make the process of getting an Audi truly remarkable. I highly recommend Audi Lynbrook.

aboodaghian

Apr 3, 2014

I have purchased four Audi vehicles for the erstwhile ANCHOR AUDI and, after the first purchase, II returned because of the excellent service. I have had a terrific professional relationship for many years with Mr. Marruca (who, I understand is no longer with you),and now, with Mt. Dolce. Extremely pleased with their concerned approach and advice through the years. .Ms. Roxanne Rillera is always thoroughly professional and know what she is doing at all times. Prior to that I worked with the late and wonderful John Lima.I have not, as of yet worked with your sales personnel, but hope to in the next year or two.ONE NOTE: The reason I entered N/A for quality of work for the 4/2/visit is that I will not know for a week or two. I will admit that it has always been excellent and I am sure it will still be excellent.I hope that your service personnel will stay in tact!! I feel very comfortable with them!!

Bullseye59

Apr 3, 2014

Extremely nice to work with and accommodating. Been using them for over 14 years. I also found Meksut to be extremely nice and easy to deal with.

emilyyyyyyyh

Apr 3, 2014

I got my new a4 from Michael Molite, he is very freindly and reliable. Before I visit him, I have experienced with other dealers, but they didnt have that much knowledge about what they sell. Fortunately I found him and had been satisfied purchasing. I strongly recommend to go him. Everyone was really nice with smile also very professinal. Definately recommend to all my friends.

RichAudi1

Apr 3, 2014

Car was picked up at my job...loner car was left for my use...driver was polite and knowledgeable and the service was performed without any issues. All in all a wonderful experience

smvinas

Apr 3, 2014

The atmosphere is totally different from the moment you walk in, to what it use to be, Mr. .Andri Cruz and the Sales manager (do not remember his last name, a True Gentleman) were excellent and I finally left the next day with a gorgeous A7. Work needs to be done now in the service section.

adamevan

Apr 2, 2014

I just picked up my car form Audi of Lynbrook's service get.My service adviser Roxanne is terrific.My 2010 Audi A5 has 74,000 miles and it still drives like its brand new!!

jtouss4661

Apr 2, 2014

THE SALES men was very friendly easy to talk to they had a lot of knowledge about the cars I can spend the whole day talking about are good they are I will anybody that I know to this the dealership

PaulMarco

Apr 2, 2014

There was some confusion over the scope of the service to be done. After setting up the appointment, I received a call saying that, due to the low lileage on my car, I would not need all of the work done in the 35,000 mile package. When I arrived, I was told that was not the case and that the full package was recommended regardless of mileage.

pearlliu

Apr 2, 2014

I was cheated by Saheed for the trade in price. I was going to walk away for the price he offered. I told him I would trade in my car for $30,000. He's final offer for trade in price was $29000 for my 2011 Q5 and the milage on the car was 8950. I agree to the trade in price for lease a A6 2014 model at the listed price $53,000. On the lease agreement, he inflated the gross price to $64,000 for the reason that Q5's loan balance and the Audi wouid pay off it.On the lease agreement the trade in value was $15000. I trusted your dealership and did not go over each number with Tom and signedthe agreement. I came back and read the least agreement and found the mistake for the trade in value. 2nd date I made an appointment to see Saheed to correct the mistake. He denied the trade in value and insisted the equity for the car was$15000.I will report to the State Atterney General for this situation. I would like to request a CSS send to me from your dealership. Pearl Liu

afaiz022

Apr 1, 2014

Visited service center on a Monday afternoon. wasn't crowded. Went in to get an oil change. Service was quick and pleasant. Meksut was very helpful.

TOMMYJR

Apr 1, 2014

I would just like to say i have been with Audi for over 13 years and this will be my 6th car and once again Audi has yet to let me down you guys have a great service and an even better employee by the name of Joe Cerniglia that more than helped to continue to make my driving an Audi a GREAT EXPERIENCE.thank you again Tommy Owens

orlandojordan

Mar 31, 2014

100 percent satisfied with my purchase. George Gross was very helpful and i would recommend anyone to Lynbrook Audi for future purchases. I my self is looking forward to coming back to upgrade my lease when its up.

LORENZAANTHONY

Mar 30, 2014

Every time I come in for a service my 2010 Audi S5 looks better than it did when I brought it in. Meksut Ago is one of the coolest advisor ever. He listens and is very knowledgeable and does his very best to make sure the customer is taken care of from a offer of a bottle of water to a rental car. That's AUDI LOVE..... :)

cpcjam

Mar 29, 2014

I thought it would require me getting a loaner but the rep told be it would be no more than an hour. They were done 15 minutes ahead of time and told me they were going to wash the car. Was extremely pleased with the service and time it took. I am one who hates waiting so was happy that it did not take a minute more than an hour

Dneto

Mar 29, 2014

The service was great! Christine was awesome very understanding when explaining everything! She did everything I asked for. She updated me with anything that happen. She was very helpful!

russelei

Mar 28, 2014

Joe C did everything he could to make us proud owners. My husband is a tough sell and Joe assured him the car would be right and, with the exception of the tires, it was.I emailed on a busy Sat afternoon to see if the car was available and Sandra responded within minutes and followed up the email with a phone call.

michellechin

Mar 27, 2014

Started shopping for a car since my lease was up in June. Wasn't expecting to drive away with a new car that day. Very happy with the car. Joe is friendly, understanding and accommodating.

mcarron

Mar 26, 2014

I was very pleased with the quick competitive offer I received. I was also very pleased with the quick delivery of the vehicle and the process of explain the features of the car at delivery.

Rgrogan54

Mar 26, 2014

Great service department. Always accommodate all the customers requests including the use of their loaner cars. They also offer rides to their customers and a very nice waiting area.

rstdd71

Mar 26, 2014

Overall an easy way to get into a new car. Joe & Co at Audi Lynbrook worked with me on getting into a new lease and I love the car a huge upgrade from the 328xi 2011 bmw!

askjodifirst

Mar 25, 2014

Audi Lynbrook is the place to go! Sales and service are truly exceptional. We use them even though we live on the North Shore! I wouldn't go anywhere else.

ETFinneran

Mar 25, 2014

Mike and Barbara are real pros...smart, knowledgeable, pleasant and customer focused. They both made a sometimes difficult experience...easy and enjoyable. Will be back....

GreggWolfson

Mar 23, 2014

Barry was terrific. He made the entire process as easy and seamless as possible. He is very knowledgable about Audis and took the time to go through every feature.

Jimryan

Mar 22, 2014

Very pleasant and helpful rep, estimated time for service was correct, estimated price was correct and reasonable, waiting area very nice, work done was perfect

Addict

Mar 21, 2014

Service area always nice and clean! Immediately attended to, friendly and courteous service! Always a great experience, keeping you updated at all times. I definitely recommend Anchor Audi!

georges109

Mar 20, 2014

Great service as always. Great communication during service and cool response. Much appreciated.I would like to have to fill less reviews every time I bring the car for service...

mike1nyny

Mar 20, 2014

I'm very happy with this dealership. I had previously gone to another unnamed dealership in Great Neck for the same problem, and they fed some me garbage about it being something that wasn't covered by the warranty and that it would cost me $1500 to fix. That, just off a sound. They didn't even open the car up to check to make sure it was the problem. Audi of Lynbrook took the car apart, found the actual problem, fixed it and got it covered under warranty. Meksut kept me updated on when it was ready and what was done. Much better service than the dealer in Great Neck.The only reason I didn't give the dealership a perfect score was because of the loaner situation. I had an appointment and they had no loaners. I had to go back the next day to drop my car off and get one. The loaner guy I dealt was was also very unfriendly, and the A4 loaner was way too small for a man of my size. My BMW dealer used to give me 5 and 7 series cars, so squeezing into a little A4 wasn't a good experience.

jassmaster68

Mar 18, 2014

This is my 4th audi from the dealership and i want it to be know that the sales people and service people are very friendly,and know everything about the car they are selling or leasing to you.Barry Cohen was an excellent sales person and it was a pleasure doing business with him.I will be sure to recommend the dealership to people that i know. Thank You

clemclan

Mar 13, 2014

I arrived at the service center at 7:30 AM and was greeted immediately by Roxanne. She offered me beverages and a comfy seat. She checked on me periodically, and kept me updated on the service being performed on my vehicle. I have never had a problem with service from the employees Audi Lynbrook.

mmezzina

Mar 13, 2014

They told me the service would be one hour and it was. They were pleasant and competent and got me the car back when they said. That is all you can ask for.

Olivia5079

Mar 12, 2014

I brought my Audi 2013 S-8 in with a front end problem. I was experiencing erratic steering with the vehicle. The service people did a great job explaining everything to me and made sure that i was given a comparable vehicle to drive while my car was being fixed.i am fully satisfied with the experience.

AlSinc

Mar 11, 2014

I was fortunate to meet Sofia Diana at Audi Lynbrook while shopping for a 2014 A5. Sofia took the time to explain the features of the A5 and comparative analysis versus other competitor models. Even though I took a test drive earlier at another dealership, I was pleased to test drive the A5 again, but in another neighborhood. After long deliberation and great patience by Sofia, I decided to move forward with leasing the A5.Sofia went above and beyond by picking me up from my home Saturday morning to get my A5. She also went over the features and helped set-up my phone to the blue tooth system. She also made an excellent recommendation for the long term care of the A5 and for my peace of mind. I would highly recommend Sofia Diana for a new Audi or other vehicle in the Atlantic Auto group.I love my A5 and had an excellent experience at Lynbrook Audi.

CraigWashington

Mar 8, 2014

Christina was extremely helpful and friendly. Whenever I deal with her it's always a pleasure. She clearly explains what the issue is and ask if that's OK with me. She's amazing. And she even gave me an estimate for my next service appointment.

Mrjoka77

Mar 8, 2014

Service was very good. Ms. Hellemeyer was very helpful and able to assist me. The service was done well and efficiently. I will surely come back later on when service is needed again. Ms. Hellemeyer did a terrific job until next time....

BaldeepChawla

Mar 7, 2014

Had a great experience. They were able to get me a car that normally had to be custom ordered and would have had to waited 3 months for in a week! The purchase process was quick and easy I was able to drive off with the car immediately.

Ovendome

Mar 7, 2014

Andri Cruz is one of the friendliest, yet very knowledgeable, Audi vehicle specialist. He took the time to explain the vehicle we were interested in. He took us for a test drive, explained all the features, technology, safety, and fun things about the vehicle. Andri ensured he learned our needs and desires for the vehicle and made a friend along the way. He worked with us to guarantee a great buying experience. Followed up with all our questions, concerns, and requirements. He made the entire experience a pleasure! I would be very honored to recommend Andri to anyone in my family and circle of friends. We are so pleased to have visited and shopped at Lynbrook Audi and Andri. Thank you again!

Edgarq7

Mar 6, 2014

George made the car buying experience a pleasure. There was no pressure at all and he had patience with me. He was really concerned with what I wanted and totally delivered. When it's time to purchase a new car he'll be my go to guy. I'll be recommending people to him in the future.

Audi4lifer

Mar 5, 2014

The service at this establishment always exceeds my expectations. Even through their recent change of management, their level of attention and care for their customers remains outstanding - that is all attributed to the amazing and caring staff. I would highly recommend the service department for anyone regardless of the make of their car.

coachcosmo

Mar 3, 2014

My entire transaction was done on the phone and the information I requested was provided promptly. I provided George Gross with my auto requirements and he followed up. I was leasing at another Audi dealership for 9 years and when they did not provide me with the information I had requested, I contacted Lynbrook Audi. So far I believe I made an excellent choice and would recommend George Gross and Mustafa of Lynbrook Audi to anyone who wants clear communication and a no nonsense auto purchase or lease. I hope they will continue to meet and exceed my expectations.

yurifink

Mar 2, 2014

very pleasant experience. quick respond and great attitude. helpful suggestions. Barry was my sale assistant before, and again he did everything in his power to deliver the best deal.

snakes

Mar 1, 2014

marlene Thomas was very professonal and knowlegeabl with a pleasant personality. She helped by contacting Geico about my breakdown insurance to get me the best results.Marlene is a plus for your company.I will continue to service my auto with you

Richlfran

Feb 28, 2014

Customer service is exceptional as staff is highly attentive to customer needs and are focused on results. Atmosphere at service center does not lend itself to a revolving door mentality but pride in ownership!!

Smorel

Feb 28, 2014

The salespeople at Audi Lynbrook were very friendly and knowledgeable. We did not feel pressured or pushed at the first visit to buy a vehicle. We were given enough information and explanation from the saleperson and felt comfortable to go back and purchase the vehicle. The transaction went smoothly and the experience was satisfying.

Tanis1984

Feb 28, 2014

Great customer service, Lisa was great I told her what I wanted she made it happened. The manager and financial specialist cannot remember their names help me get a better APR. by using their suggested bank. I am truly satisfied with the service I received from Audi of Lynbrook.

travl350

Feb 28, 2014

I found my car (A6 Avant) on cars.com, and contacted the dealer through that site. I am in NC and the car was in NY. I was pretty wary of the whole idea of buying a used car, especially one I couldn't easily go see myself. Mustafa helped me through the whole process, answering all my questions and alleviated my concerns. He was very helpful when I had a third party inspector come look at the vehicle. And again when I went up to take delivery of the car, he picked me up himself at JFK. Mustafa was excellent to deal with, answered all my questions in a very timely manner, and was very helpful! I can confidently recommend him to anyone looking to buy a used car!

locrow

Feb 26, 2014

I wish I could have given Marlene an award she was exceptional in all aspects; she was 10 out of 10. I would love to continue doing business with each time I visit.

sokolwells

Feb 26, 2014

Andri Cruz was very friendly, knowledgable and informative. He followed up when he said he would and my husband and myself felt no pressure. The process was very smooth.

jneureiter

Feb 25, 2014

Roxanne should be cloned. Her attentiveness, courtesy and managing of expectations (not only for me) but all customers this morning was incredible. Kudos to her and the entire service department for making an unwanted trip, a pleasant one. I did not mind the wait at all and would recommend this shop over all others. A far cry from Legend.

js63lps

Feb 25, 2014

Switched out early from a 42 month lease on a Q7 to a new Q7. Barry was great the first time around and has consistently followed up to see how our experience has been so we were very happy to go back and work with him again. Although ownership has changed our experience this time was just as good. We are very happy with the value on the deal and the level of service from everyone at Lynbrook Audi. I would imagine we will love this Q7 just as much and be back in three years for our next vehicle.

rtm7890

Feb 25, 2014

Roxanne was a pleasure to work with and very helpful with everything. I look forward to servicing my car there again (at audi lynbrook) when needed.

KevinWalter777

Feb 24, 2014

Dealership went out of their way to help me arrive and make a smooth transaction from out of state. I would definitely recommend. Mustafa picked me up at the airport (MacArthur which was far away) and was hilarious. I prefer the relaxed buying experience. I also had an issue with a key and the team supported me even after the sale. Thanks Audi Lynbrook and Mustafa & staff!

michiboo2

Feb 22, 2014

After this this service experience, can't say I am looking forward to a service appointment any time soon. Busy weekend day comes with mediocre service I guess.

phoenixphoenix

Feb 22, 2014

The receiving staff (?Christina) was courteous and very cordial. The service needed was completed within the time frame given. The checking out process (Jasan) was friendly, clearly informative, and accurate.

516ddums

Feb 21, 2014

The parts ordered for my vehicle were obtained promptly, the installation occurred the next day as I waited & the wait was of an acceptable length. Good work.

Fran1607

Feb 20, 2014

Josh did a fantastic job! Great personality and very professional. Very friendly staff and welcoming environment. Josh and Sayeed the manager were extremely informative and helpful. The best sales associate and manager I have ever dealt with while leasing a car! My overall leasing experience from Audi for the first time was an excellent one!! Thank you!

MEmeh123

Feb 20, 2014

Excellent customer care service displayed by Joe C. It was deciding factor in going with Audi versus my other options. Very kind and thoughtful. Very happy and pleased my purchase!!!

docsherm

Feb 18, 2014

The service area is the epitome of consistent professionalism and courtesy. The work is done correctly and on time as promised. If it was one time I might question the extent of my rating but this group has provided a high level of service over the years I have owned an AUdi. Certainly sets a standard for service excellence.Kudos to management.PS This review site needs to be easier to access without having to retrieve passwords or other prompts.It is time consuming and annoying .

isacam21

Feb 18, 2014

Excellent service and customer attention. Staff really worked hard to get what i needed and took the patience and extra step to make it right. Mr. Thompson was exceptional thru the whole process and knew extremely well the car features.

rrmedicx

Feb 18, 2014

Everything was perfect until I attempted to drive home and the mechanical problem I had complained about still existed. I returned the car to the dealer and was given a loaner car to allow the dealer to properly fix the car.I anticipate no issues with the repair work.I look forward to the task being accomplished and I will continue to utilize this dealership.

Royalex

Feb 17, 2014

Very pleasant and real proffeciional experience with Erec and Said not any push or special tricks to get me into any wrong or some tricks

BurgerJi

Feb 15, 2014

Good friendly environment, got the job done as quick and efficient as possible. would definitely recommend to family and friends to make sure they get their service done the right way which is done here at Audi Lynbrook.

Orange 1

Feb 15, 2014

Ms Sofia Diana has excellent communication skills , was able to respond to all questions ask and if I someone would ask to recommend a sales person Ms Diana would be the perfect person . What an asset to your dealership

fabiom

Feb 13, 2014

The delareship uses deceptive and dishonest practices to add fees to purchase. I was directed to Lynbrook Audi to complete my end of lease purchase of an Audi Q5. My leasing contract clearly stated the buyout price, applicable taxes, a $350 purchase option fee, and official gov't fees.Expecting to be treated with honesty. the dealership processed all the paperwork and had me sign a bunch of papers. When I got home and reviewed all the documents in detail, I noticed that the dealreship charged me $1000 for the purchase option fee, instead of the $350 in my contract, I contacted the dealership and was told that this is their fee and they could not do anything about it. Had I known about this before hand I would not be writing this message. To attempt to please me they offered me two oil changes. What a joke.I will not do any business with Audi Lynbrook or their parent company, the Atlantic Auto Group. I will also tell everyone I know about their deceptive practices. Anchor Audi, where I initially leased the vehicle, was aquired by Audi Lynbrook. They are not the same. At Anchor Audi, I was treated honestly.

InbornGenius

Feb 13, 2014

Just one thing, when i get my license plate, the edge of my plate was curved.Other things are excellent. It is my first time to buy a car, very good experiences. Especially for Joe "C", very kind man.

Mahtab

Feb 13, 2014

Barry was awesome, my second time with Barry, he took care of everything. Will be sending my sister to see him when she will be purchasing a Audi.

TPq7

Feb 13, 2014

I have been doing business with Audi of Lynbrook for over 10 years. I have purchased a "TT" and 2 Q5's from them. What kept me coming back is their service department and especially Christina Hellemeyer who has always been attentive and just great each and every time I bring one of my Audi's in for a visit. A real pleasure.

Nell2003

Feb 12, 2014

Josh was a pleasure to work with. Our family member is interested in leasing another vehicle with Audi and we recommend this dealership highly! We hope to return after this lease for another! Glad we came from brooklyn!

debrovner

Feb 11, 2014

The service that I received at the Audi Lynbrook dealership was great. I did not have to wait for a loaner car and was promptly taken care of. My car was examined for the reasons that I brought it in. Everyone was friendly and informative.

Reese4616

Feb 11, 2014

My husband and I leased a 2014 audi S4 and our sales person was Eric. He was absolutely amazing and really made it a great car buying experience for us! He goes above and beyond!

rtm7890

Feb 11, 2014

Coldit was extremely helpful and very responsive to all my calls, texts, and emails and got me the car as quick as possible. Definitely recommend Coldit and Audi Lynbrook...

JohnEisenberg

Feb 10, 2014

Christina and the crew, under Mike Dolce's quiet attentiveness, consistently delivers what any car owner truly seeks, a service center staffed by individuals who are not only certified by their brand to perform their jobs; but even more importantly, those you can trust to give you the truth regarding the condition of your vehicle, what it needs and then deliver quality service, in a timely manner and at a fair price. Although I now live in Manhattan and have access to another Audi Service Center just across town, I choose to drive the 20 plus miles to Audi Lynbrook as I have for many years. What does that tell you?You guys are Great! Thanks once again,John Eisenberg

homkowg

Feb 7, 2014

My repair was taken care of quickly and conveniently. The service staff kept me informed and took care all of my concerns in a very professional manner.

kerrstephanie

Feb 7, 2014

The service was good and I didn't have to wait too long. I would go again and recommend this service center to anyone for sure.

Ms6453

Feb 7, 2014

The drivers door window on our 2013 A5 cabriolet stopped working in a mid open position. I called the service department in the middle of the day explaining that this car was not garaged and they said bring it right in. The service advisor not only took the car in immediately but had it repaired by closing. They also found the time to solve an annoying rattle. Amazing service and very accomidating. Both the service department and mechanics provided outstanding service.Thanks, Mitch Seff

pwgbrock

Feb 7, 2014

I bought my Audi A4 from this dealer over thirteen years ago, and had it serviced here every year. I have always been very satisfied with the help provided by the service consultants, and with the quality of the workmanship on the servicing and the repairs carried out. I have sometimes been a little surprised at the costs of spare parts and labor - but I accept that this is a fair cost for the very high quality repairs provided. The only area where I am not totally satisfied is in the electronic warning lights and displays (some of which have misbehaved repeatedly): these complaints apply to the original manufacture, and have probably been improved in more recent models.The most telling comment about the Audi service center was made by my wife who said: "When you come back from having the Audi serviced, you are happy! This is strikingly different to your neutral reaction to the servicing of all our previous cars!"

spurdy116

Feb 7, 2014

The service provided by Audi Lynbrook is impeccable. They did a great job. They offered me a loaner car because the job would take all day. Coldit was personable, friendly and knowledgeable. I will recommend Audi Lynbrook without a second thought!

domradom

Feb 4, 2014

Every. Single. Time. I make a service appointment at anchor audi its a 5 star experience. They go out of their way to accommodate my unpredictable schedule with work. Meksut Ago was my service rep this past Saturday and has been many times before. He has never failed to answer a single one of my questions I have had about my certified warranty and maintenance package. Being a mortgage banker I am in day to day customer service and sales environment my self.I know what it takes to provide excellent service and that is exactly what I receive from the moment I make my appointment to the second I leave that parking lot.He waited till the doors were pretty much closing Saturday just so I could rush over and get my car back for the weekend.Thanks Meksut and thank you anchor audi.Sincerest Regards,-Dominick Radomski

Newq7

Feb 3, 2014

The showroom is nice and has many models to view. Everyone is very friendly and hospitable. They went out of their way to make us happy!

edubs40

Feb 1, 2014

Excellent service and hospitality. I wouldn't go anywhere else to get another vehicle and I will recommend this place to all my friends and family.

rcschroeder

Feb 1, 2014

The service and the employees at Anchor Audi are so great I would never consider having my vehicle serviced by anyone else.They are truly customer centric. Special kudos to Meksut Ago and Roxanne Rillera, but it does not stop there! There are a lot of good automobiles on the market, but the level of service from Anchor Audi would be hard to find elsewhere. I have been driving Audi vehicles (from Anchor Audi) for 12 years and cannot foresee buying any other brand from any other dealer.

rudysingh

Jan 30, 2014

The people were very friendly and not pushy. They listen to my concerns and were very helpful in getting me what I needed and was looking for. The price was very competitive and they were always willing to help.I would recommend this dealership to anyone. I have not dealt with the service department as yet so I cannot give an opinion on them as yet.

spurdy116

Jan 30, 2014

Customer service was extremely friendly. Loads of help. Coldit was great and attentive to my needs. I will definitely recommend to others and return to Audi of Lynbrook!

gkaye1

Jan 29, 2014

=This is the third Audi i have purchased at this dealership using Barry Cohen. he has always been available and receptive to all my needs during my purchases and after. the overall atmosphere upon entering the dealership is warm and welcoming. it is definitely a place i always feel comfortable recommending.

Stabulll

Jan 28, 2014

This experience was an unforgettable one!!!! The team at Audi Lynbrook was great! Coldit deserves an award in my book!! He's Great!!! Thank You!!!

immunity101

Jan 25, 2014

I had a pleasant experience with audi of Lynbrook all the employees where very nice and hopeful I will definitely continue to do business with audi of Lynbrook.

andersonrd

Jan 23, 2014

I arrived at my appointment time and my car was taken straight inside for work. Roxanne told me an approximate time and she was right on the money. Great service

Garooo

Jan 23, 2014

Too long of a wait with many customers in the waiting area. My car was not tagged with a service number until like 20 minutes from when I spoke to the service consultant. The dealership should have dedicated personnel to tag the vehicles coming in for service and fill out the initial paperwork before it even reaches the service consultant. Other Audi dealerships do it this way to avoid the longer wait. There is also no complimentary snacks or food offered like other places. Just hot drinks. Other than these points, the service and friendliness of the staff was fine.

jgelb

Jan 22, 2014

We have purchased 5 cars during the last 6 years from Barry Cohen.....we go to Barry for his kind and respectful salesmanship. He is happy to arrange our service appointments as well.Your service department team has always been great, starting with the late John Lima and now with Christina, Roxanne and Mesgot.They are polite, helpful and professional.

kcooke67

Jan 22, 2014

The employees that I dealt with were very knowledgeable and friendly. I was provided an estimate when I made the appointment and that was the price that I paid. I added brake pads because I thought I heard a grinding noise but the technician said the pads were not cutting into the rotors but the pads needed to be replaced. I took the car in a day early because of the snow and I was assisted with not problem. Thank you all!!Kevin Cooke...

uschi.weissmueller.9

Jan 21, 2014

roxanne is super to deal with in service .service WITH LOANER CAR DROP OFF AND was PERFECT. the service maintenance a breeze in a 24h turn around!

amyjamie

Jan 20, 2014

Very pleasant experience. Barry Cohen was very informative and helpful. Saheed was very friendly and professional. Mohammed made the experience at the end even more pleasant. Coldit was detailed and great with helping us understand the a4.

fire4161

Jan 19, 2014

Although at times I am disappointed at some problems that develop at the service center, it never is the fault of Masoud or Christina. These two people I search out when I bring my two Audi's in for service. They are professional and efficient in all aspects of there job. From the moment I walk in. to the time I pick up my vehicle I know it is in good hands with them. Give them a raise!!!

garyhart

Jan 19, 2014

entire service staff was friendly and courteous. I was able to get a ride home and they delivered my car to my home in the afternoon. The level of service was phenomenal.

jaiyaarya410

Jan 17, 2014

I've had the pleasure of interacting with Meksut. He answered all my questions and concerns to satisfaction and his problem solving ability catered to my specific issues were well appreciated. I was very thankful in meeting and working with him and in fact, I've offered his name to a couple of patients/clients of mine that recently inquired about my vehicle on the servicing of an Audi. Please thank him for all his kindness and help. My experience with audi servicing center with the help of Meksut couldn't be more perfect & I look forward to working with the staff again.

spurdy116

Jan 17, 2014

Extremely courteous service. I walked in a felt welcomed right away. Customer service was impeccable, they kept me updated regarding the status of my car and were well informed. I will definitely come back! Thanks Audi Lynbrook!

Tws

Jan 17, 2014

Needed a complete engine replacement and even though my warranty had expired Christina made sure I was taken care of and got my car repaired quickly at no cost.

Fgary

Jan 15, 2014

Work was done and seems to have corrected the problem. a J plug was replaced and system was flushed and new antifreeze put in the system. only complaint I have is being charged for additional coolant since I was I also paid for a complete coolant service done at the same time. Also IN FEb 2013 I had the same problem no heat and coolant leaking after 5 day they finally replace almost the whole heating system plus a timing belt since the engine was apart,it would have been a good idea to replace the J plug at this time since this is a common defect and could have done at this time and saved me four hundred dollars in labor. Your service advisor didn't hesitate to recommend the timing belt or replacing wiper blades a 15.00 j plug at the time would have been a good idea !!! PLeaSE CHECK MY LAST THREE BILLS FROM NOV. 2013 TO JAN 15 2014 A TOTAL OF 14 MONTHS ATOTAL OF 56.HUNDRED DOLLERS AND LET ME KNOW IF YOU THINK EVERYTHING WAS DONE CORRECTLY ??? Thank You And please respond.

Chang Dunkley

Jan 14, 2014

We were pleased with our customer service from the moment we walked in, we were greeted and helped immediately. Overall experience was very good. Coldit was kind and sincere and took good care of us.

lulukikijet

Jan 14, 2014

Marlene made sure my car service needs are taken cared of. She is very respectful and friendly and knows what shes doing. Nice doing business with them,

wanggene

Jan 14, 2014

I searched the dealer through website. The service is very nice. Large stock of car for choose and test drive. I will surely recommend this dealer.

Audi4ever

Jan 13, 2014

After making an inquiry online about an Audi A4, my experience at Audi Lynbrook has been nothing but a "5". I was contacted immediately by a friendly and helpful online specialist. She arranged an appointment for me with Joe "C", who was so friendly, patient and professional. He answered all of my questions about the A4, took me for a test drive and truly worked with me to help me afford the lease for my beautiful new Audi. I had been to several Audi dealerships looking for my car but no one seemed to care about helping me as much as Joe. My whole experience was great. I didn't feel pressured and it was fast and stress free! My car was delivered in perfect condition and I couldn't be happier. Thank you to Joe "C" and everyone who help to make my experience at your dealership so exceptional.

dooley5756

Jan 13, 2014

Wonderful staff very accomodating but my breaks still sqeak.I spoke to them this morning and are looking into it.Been with mercedes and Land rover for years and Audi lynbrook beat them hands down!!!

InaJ462

Jan 13, 2014

Service was excellent. Very friendly staff and I did not have to wait too long. I was made comfortable during my wait and there was no cost.

michiboo2

Jan 13, 2014

Always a pleasure at this dealer. They truly have wonderful personnels. Always polite, prompt and overly accommodating. Been coming here two years and have yet to encounter a negative experience. Well done Audi Lynbrook! Thank you.

Art712

Jan 11, 2014

Came without appointment, took me right in. Waiting area could be cleaner but people were friendly. Pricing is off the charts for computer related programming or message clearing. $325 for a key is plain silly but I guess if you buy a luxury brand you pay for it throughout ownership. Overall, it was a good experience though

Igwana

Jan 11, 2014

This was my first experience buying from a dealer, and they made it easier than I could have hoped for. Online ad was well detailed, so I went to the dealer's lot to take a closer look. A few hours after a test ride I had it on the road. After a stressful week that included totaling my beloved 99 Jeep XJ in the first "snowpocalypse" of the year, it was a complete joy and relief to have everyone willing to help get me into a great used car at an extremely reasonable price. Everyone involved was pleasant and I could not be more satisfied.

lubin1803

Jan 11, 2014

I have been an audi customer since march 2009 when i got my a4 and now s4 and their staff has always been exceptional and terrific.

Nlongo120

Jan 11, 2014

Excellent service and friendly staff. Made the whole experience very easy and I knew how to use everything in the car when I left. Will definitely recommend this dealership!

Jonbunal

Jan 9, 2014

Christina is top notch consultant. Visit at the dealership was very pleasant. Would highly recommend this dealership for service and customer friendliness. All star thanks

seamus44

Jan 9, 2014

delivered the service on timeatwith the right price.car returned clean. service person knowelagable atcourteous.also great detail givento my request for info. on replacement tires.

VWatson

Jan 8, 2014

I brought my 2013 Audi A6 in the state of FL with out a service contract. I relocated back to New York where I decided to buy my service contract with Lynbrook Audi and I am very please with the friendly staff great service. Thank YouVW

linamine

Jan 7, 2014

i was misled on remaining warranty for the vehicle and only found out after the sale was completed. Also the car was delivered unprofessionally, with the "2013 Audi" logo and other papers still stuck to windshield and glass. Finally, despite my numerous requests the paperwork for title only included my wife's name ratgher than both my wife and myself.

mistarello

Jan 7, 2014

As usual I had a very pleasant experience while having my car serviced.Roxanne was extremely helpful I'm very pleased with the service thanks!!!

Ricktarin

Jan 7, 2014

Roxanne was a pleasure to work with. I was not sent an invitation to this past years Lynbrook Audi's Customer Christmas Party. Please put me back on the mailing list. Thank you!

rogerliny

Jan 7, 2014

George is very nice salesman, he is Patient, good attitude, friendly. He explain how to drive and use high technology in the car and I got the car on the next day. I will definitely recommend my friends to buy the car from this dealer.

FaisDhirani

Jan 6, 2014

I was recommended to Audi by Honda Millenium dealership. I had recently purchased two vehicles from there and the manager there told me to ask to speak to Justin who is the manager at Audi. Justin recommended I should speak to Barry who knew everything about the car. We had a wonderful experience with Barry. He actually sat with me for an hr explaining all the features of the vehicle. Overall it was a great experience felt very important and respect at the dealership.

carriganlaw

Jan 4, 2014

I have been leasing vehicles since 1993 and I have had Audi, Mercedes, BMW and Jaguar. I have never had a better and more interested sales person, who could not do enough to help and satisfy me. I would also say that everyone in the dealership was friendly and courtesy and helpful even though it wasn't their "sale". I would recommend Sofia and Lynbrook Audi to anyone who is interested in obtaining a vehicle.

galfaya

Jan 4, 2014

Overall experience was great. Trent proved to be very informed about the Q5 and we were able to get the deal done in 2 days. Michael was invaluable in helping us get to a price that worked for both of us. Both Trent and Michael were great and very easy to deal with.

augiesma

Jan 3, 2014

It was a pleasure working with Sophia. She took a lot of time with me, test driving and answering questions, and also managed to make the buying experience fun. My best car buying experience in 30 years!

Bstanza

Jan 2, 2014

Friendly from the start. Easy to get an appointment. Time from drop off to pick up was accurate. Customer service was great and they even washed the outside of my car!

eddiesantiago2

Jan 1, 2014

The service was great. The staff was courteous and informative. The price I paid for the service was reasonable. It is always a pleasure to do business at Lynbrook Service Center.

pereza344

Jan 1, 2014

was very comfortable with the dealer and although the vehicle was on the high side of my price range for SUV-types, there was really no other choice than an Audi Q7

cbg1221

Dec 31, 2013

We had a wonderful experience at Audi and our associate, Josh Haynes, provided extraordinary service. We will certainly remain loyal Audi customers in the future!

sgrogers22

Dec 31, 2013

Safety inspection and car wash. I called today, was advised to come in at 1:00. I was immediately accomodated. The experience was exemplary. A great experience.

Maknicks

Dec 30, 2013

Excellent experience. Meksut really helped me out. Car was fixed and delivered as promised. Cost me less than expected. They really worked with me and kept me informed all the way. Thanks Lynbrook Audi.

Robin3026

Dec 30, 2013

Great service center and everyone is extremely friendly. Meksut Ago was very professional and helpful. I am very satisfied with my experience at Audi service

sujith

Dec 30, 2013

Great customer service and easy schedule a service. Everyone is friendly and reasonable price. They also offer to drop off the car at your location.

krishnabezwada

Dec 29, 2013

They gave me an earlier appointment when I called the same day of my appointment (per my request). I did have to wait 3 hours total to get my vehicle serviced, but overall it was worth it.

ScottRSmith

Dec 28, 2013

Andri was a pleasure to deal with, as was everybody at the dealership. The sales manager was on top of everything and Andri and he made my experience pleasurable. Everything was delivered as promised. I highly recommend Audi Lynbrook and Andri Cruz.

emilvinc

Dec 26, 2013

The experience from the moment we walked in was comforting. We came in to inquire about the Audi Q5 and Ryan and the rest of the lynbrook team professionally informed us about the car and took us for a test drive which even made us more interested in getting the vehicle.

strashun

Dec 26, 2013

Outstanding salesman-Barry Cohen.This is the sixth car we have bought from him and is the reason we come back to Audi.We drive 50 miles for service there as well-much better than anyone in Westchester where we live.

whatsnextalready

Dec 26, 2013

Andri Cruz was most attentive to my needs as a customer. He provided quick and speedy service on the phone and in person.Very friendly and understands full customer satisfaction. Happy Holidays and Happy New Year to Audi Lynbrook and Justin (manager)SQ5 model

spolott

Dec 25, 2013

Excellent experience, very helpfull and knowledgeable sales staff. Would recommend to anyone. Complete followup since purchase. Love the car and will be back. Andri and Ryan were great help and made my decision to buy an audi very easy.

kucinskas

Dec 23, 2013

Everything was great. Would have been even better if the part my car needed was in stock. Unfortunately I will have to allot time another day in order to get the problem rectified. i guess it's not reasonable to expect all parts be stocked.

jdarrow

Dec 21, 2013

I switched from another Audi dealer that I used for 12 years because I was becoming increasingly displeased with their customer service. I figured I'd try Audi Lynbrook because it was just as convenient a location, simply in another direction. I can honestly say that they provided exceptional service. Their attention to detail and customer service was exceptional. My last experience at the other dealer left me feeling like a "number" with the service advisor paying little attention to my requests and desires. Audi Lynbrook was on the opposite end of the spectrum. They took the time to explain each issue and the options available to me. They promptly provided estimates and worked with me to determine what should be addressed urgently versus what could wait based on what I could afford at the time. I will definitely return there the next time I need service or when it comes time to replace my Audi. I couldn't be happier.

Panagopoulos

Dec 21, 2013

Overall, service was great and Christina was very informative, responsive, accomodating and a pleasure to deal with. She was incredibly reassuring and professional throughout the process.

epicbrenda

Dec 20, 2013

The experience with Barry was FANTASTIC! He was patient, informative and allowed to test drive the car regardless of the fact that I had mentioned to him that I may be interested in going to other dealers to check other cars and prices. I fell in love with the driving experience of the Audi and decided right then that it was the car I wanted to drive and Lease. The Lease process was also very easy with Barry and he was very patient with me, I kept on changing my mind about the color of the car and with was right there for me, waiting for me to decide without rushing me, or any pressure. Barry also spent enough time with me teaching me how to use the car inside and out. I'm still not familiar with all the buttons and commands but he said to return any time I needed to, He also followed up with a call the very next day to inquire about my new experience and satisfaction with the new Audi.

20river

Dec 19, 2013

The experience at Audi Lynbrook was incredible. I started my search at Manhattan Audi and the experience was a wste of time and energy. I walked into Lynbrook Audi and was greeted by Andri Cruz. I told him I wanted to trade my Audi A6 and buy a Q7. 45 mins later, i had my price on the trade and a contract executed on my new 2014 Q7. The team at Audi worked together seemlessly to give me an excellent service experience. Additionally, Andre delivered my car and was thorough and complete in updating me on the new features of the Q7.I would shop again and recommend Lynbrook Audi to all my friends

buntysonia

Dec 18, 2013

I had a good experience with the customer service, price is very reasonable, love this car and the dealer explained everything very clearly and nicely.

fergusona

Dec 18, 2013

Josh Haynes was polite, professional and went above and beyond his job to ensure that I got the car that I wanted, at the time I needed it and for the price I was willing to pay. This was the best car purchasing experience that I have had and I have leased countless BMW's and one Audi prior to this. I was treated fairly and with respect and I will go back to Audi Lynbrook to work with Josh Haynes when this lease it up.Excellent experience on all levels.

Slider86

Dec 18, 2013

Went to my car to get ready for work, then noticed a small pool of green liquid under the front driver's side. Thought it was maybe a coolant, radiator, or oil leak, so I decided to make a call to Audi of Lynbrook, and they were able to take me in immediately. Once I got there, they were courteous, and even showed me that the green stuff on the floor from the morning was just a sloppy top-off job from the previous service at a different dealership. Great people, easy to work with.

kneekaps

Dec 17, 2013

Barry was very helpful in choosing the right car and features. He spend a great deal of time reviewing the particulars of all option available. He worked with me to get a lease rate I could be happy with, no easy task. When the car was delivered, Barry spent over an hour going over and reviewing the working of the car (navigation, radio, adjustments, mechanicals) . He clearly knows the cars inside and out. Barry made it very clear that her was always available for questions and to facilitate service. He made a follow up call to check on how we were enjoying the car.While I have had the car for less than a week, I can certainly say the level of attention and service so far is far beyond anything I have ever experienced .

PawelC

Dec 17, 2013

Lisa has a very good specification and technical knowledge. She puts lots of effort to explain everything clearly about my new car. If i didn't understand something she told me step by step what to do. I strongly recommend her as a salesperson.

mhl100

Dec 16, 2013

Marlene Thomas was very helpful and considerate. She explained the repair process thoroughly and the vehicle was ready when she said it would be. Most important, the quality of workmanship was excellent.

Aweissman08

Dec 15, 2013

I entered The service area with a filthy car and no appointment. They serviced my car and notified me of some safety problems. I took care of these issues and left the service area with a clear mind and a clean car. I would recommend Lynbrook Audi service to all my friends with Audisbecause of their precise handling of my car.

Charewood

Dec 15, 2013

Need more loaners, it seems like there is never one available. It would be nice if there was a loaner when I drop of my car.

Wildcrow

Dec 15, 2013

I'm very happy with my dealing with Audi Lynbrook. My sales consultant Coldlit Thompson was have knowledgeable about the cars. He very friendly and patient.

aynehz

Dec 14, 2013

We had the perfect experience with Joe "C" at Lynbrook Audi. He made the lease of my new Audi a relaxed and enjoyable experience and has been incredibly responsive with any questions that we have had. Joe and everyone else at Lynbrook Audi have made me a loyal Audi customer now and in the future.

mkovacik

Dec 14, 2013

The overall experience was made very easy although I feel like I am back in school with this minimum word requirement. Barry was very knowledgeable about the cars and made me feel very comfortable with the whole process.

docsherm

Dec 13, 2013

your service representative makes the experience most positive and more importantly this has been a constant in all my dealings with this part of the dealership. Other service oriented firms I deal with could use this is as a model.Kudos to management.

Ndesan1

Dec 13, 2013

Everyone is extremely helpful and accommodating. In addition they were prompt with an estimated time for car to be done. Even though I came in at the last minute in an emergency I was helped quixkly.

ssebastian

Dec 12, 2013

Excellent Experience! Lisa and Saeed delivered my RS5 to me perfectly and in exactly the manner I wanted. They allowed me to unwrap it and made sure I had the best experience possible! Awesome!

himommy725

Dec 11, 2013

Very fast service...in and out in a very short time!!! First time at Audi Service.....Great Coffee! Maybe some donuts would be nice.....Thank You...

DFROEDER

Dec 5, 2013

Overall I had a great experienece with this purchase. I met Coldit & he was very knowledgeable about the cars & the programs. We took the test drive and he was very honest about the car & that's how I like to do business!! I was impressed with the effort Coldit put in with communication even after I picked the car up.

homkowg

Dec 5, 2013

Both Marlene and Christina were very helpful and accomodating, I was kept informed about the status of the work as it was being completed. The service issues were taken care of perfectly.

LoisTowe

Dec 5, 2013

The high quality service provided by both Meksut Ago in Service and Barbara Prager in Sales was BEYOND AN AMAZING EXPERIENCE. The WoW factor experience!

Brown1046

Dec 4, 2013

Our experience at Audi Lynbrook was one of great satisfaction and joy. The staff and sales team was thoughtful and respectful. We felt comfortable with making a decision to own an Audi based on Josh and how he listened to our needs and presented various options for us to choose from. The overall sales experience was special for us.

Yankeemom825

Dec 3, 2013

We are a previous audi owner and have been happy with your product. We went back to Barry Cohen and find him friendly and knowledagable. He made our buying experience an easy one

mmcelhone1

Dec 2, 2013

I bought my audi because of the friendly, professional, and courteous salesperson, Ryan Maddaleno. If not for him, I would have purchased my Audi from a dealer closer to my home. Margaret McElhone

alanhartstein

Dec 1, 2013

The service center and all the people are always great to work with ! I can not think of a better service center to go to anywhere !

kaipg

Nov 30, 2013

Joe C. and Omar are very friendly and professional, they understand what a customer needs, always try to get the best price for you. And able to give something extra at the end. I went to 4 audi dealers in the NY area. Audi Lynnbrook got the best deal. I will highly recommended to anyone whose looking for an Audi.

alberttangdesigns

Nov 29, 2013

I love this dealership. I set up an appointment a day before I needed to bring in the car for servicing and Meksut Ago, definitely went out of the way to explain the service and setting me up with a loaner car. When the car was ready for pickup, Meksut Ago, and Christina Hellemeyer, made sure to promptly help me out with returning the loaner and getting my Audi back. I was in and out within 15 minutes each time. That is service!

kalahari

Nov 29, 2013

Very unprofessional. They sold me damaged vehicle (scratched door) as brand new, they never fully fixed the damage. The brake fluid was leaking inside of the vehicle and it took them 4 months to fix it. In the end they returned the car to me with toxic brake fluid spilled inside. Every time I go there - there is something wrong with the service.

ww874

Nov 28, 2013

Great experience from begining to end of sale. Everyone we meet was friendly and helpful. I would definetly recommend this dealership. Thanks again for everything.

danacontracting

Nov 26, 2013

Omar and Mustafa were friendly, courteous, and knowledgeable. It was a pleasure doing business with them. We will definitely recommend to our family and friends.

lenny88

Nov 26, 2013

I came in to the dealership to Lease a new 2014 SQ5. Though they didn't have the color I wanted, they made an attempt to find the exact car I was looking for and got it for me all the way from Pennsylvania. They gave me a decent price for my trade in and my salesman Barry Cohen, made sure I was satisfied each step of the way. Great experience, highly recommended.

m3cubed

Nov 26, 2013

The salesperson was very knowledgeable. Everyone at the dealership was professional. Got exactly the car I wanted from another dealer in a very short period of time.

yelpvl

Nov 26, 2013

I would highly recommend Audi Lynbrook to anyone shopping for a new car. The sales personnel went above and beyond to get us the car we wanted for the price we were comfortable with. Ryan Maddaleno was a joy to do business with professional, courteous, knew everything about the car, was able to listen and hear our needs. Great with the kids, too. When I need another Audi, I will definitely go back to Lynbrook.

zychaikin

Nov 26, 2013

The service was great. They took my car in quick, gave me a loaner and had my car ready earlier than anticipated. Great experience. Christina is a pleasure to work with.

rhesselbach

Nov 25, 2013

Audi A4 was brought in for an engine indicator warning light (on) and basic service. Upon diagnosis, it was determined the engine light reflected a worn intake camshaft lobe and high pressure furl pump. These items were replaced under warranty and, since and oil change and filter are part of that work, the basic service was included under the warranty work,

ruitong.zhu

Nov 25, 2013

Yamilett is so nice and friendly, she gave me a good prize of my dream car. I found this car online and when I went to audi lynbrook for the first time to tested this car, I knew this is what I want.

Befstathiou

Nov 23, 2013

Staff is courteous, Knowledgable and they offered to drive me home. Car was ready quickly. It was cleaned and I'm very happy with experience

ozner2987

Nov 22, 2013

I had a great experience at Audi Lynbrook. Yamilett was very Knowledgeable about the Audi brand and was able to explain all the features and specs on the A4 without any hesitation. Car buying can get to be overwhelming to me sometimes and what I also liked about Yamilett was that she was not pushy at all. She was respectful to my needs and wasn't constantly just asking for a sale. Overall everyone was very friendly and accommodating from the sales person, to the finance and even the front desk. I would definitely recommend Audi Lynbrook to anyone looking for a car.

Rooster333

Nov 20, 2013

Meksut has to be hands down the best service consultant I've ever come across. I've been to many different dealerships over the years from Mercedes, BMW, Toyota, and even Nissan. No one compares to his expertise, friendliness and willingness to please.

apollosjohnson

Nov 19, 2013

they are great and awesome foaks to work with and i will be returning soon again for my next service with lynbrook audi service great job guys.

clk46

Nov 19, 2013

Staff is friendly and very helpful. I was kept informed of the status of the vehicle as it was worked on and was given a full explanation of what had to be done to correct the problem.

felto1

Nov 19, 2013

I was very happy with the service when I brought my car in for 5000 mile service. The service consultant (Christina Hellemeyer) was veryhelpful in attending to every question that I had for her when my car was not ready yet. She would also go out of her way to check up on my car and tell me at what point the service was at and also to have my car picked up at the end.

Addict

Nov 18, 2013

Fast and very courteous! Was greeted and attended to immediately. Nice clean waiting area. Roxanne kept me up to date, work was completed on time.

Lak516

Nov 18, 2013

Your service and staff are second to none.The engine signal on my A-4 came on, the car seemed about to stall,and I was unable to get to your service center for the immediate service offered.Meksut had the car picked up, repaired, and returned in an incredibly short time frame.Thank you for being so responsive and reliable.

Anthony1970

Nov 17, 2013

Overall Great experience, despite initial bump in the road. Staff is 1st Class environment clean and friendly. Sales Person should immediately promoted, and moved to higher position. I would recommend dealership to any friend family member or acquaintance .V/R SFC Roberts JR Lennox Anthony

asuriano13

Nov 17, 2013

I had a very positive experience. The service was friendly and accomodating. This is my third year coming to have my car serviced and have not had an issue.

LouMarino

Nov 16, 2013

Lisa Roth was a true professional who was able to get the perfect car that met our needs and our budget. She devoted her time, and her effort made a big decision easier than expected.

judahp100

Nov 15, 2013

I called up for service and was given an appointment the same day. My car was ready that same day and was returned all taken care of an clean. In a very busy world it was nice to have that type of attention.

2013audi

Nov 13, 2013

I just came back after 3 years, Roxanne treated me like I was just there 3 months ago. So sweet and professional... I am so happy to be a part of the Audi family again.

Kshah1012000

Nov 13, 2013

I was really skeptical at first I had been to 2 Audi different dealerships and was treated like a piece of meat. Then I met Andri and the rest of the Audi Lynbrook team and was completely surprised. I was treated professionally and with great respect. from the gm Justin to the sm Saheed. My experience was great. Would recommend Audi Lynbrook to anyone. Go see Andri for someone you can trust and handle all of your needs.

Meshia16

Nov 13, 2013

Roxanne was very helpful with my recent vehicle service, she kept me up to date with my service progress. After realizing that my car needed additional work, Roxanne contacted my fleet company and scheduled a rental for me to use.

pbell3

Nov 11, 2013

This is not the first Audi I have purchased. It is the first time dealing with Lynbrook location. Comparing Lloyd to any previous experience would be unfair to all the others. His no-nonsense style of sales is a breath of fresh air. He is very laid back and has a non-aggressive approach which came across as very trustworthy to me. He has a knowledge of the product. Even thought the vehicle delivery was only a couple days late, Lloyd kept me informed and updated, In short, an employee as Lloyd is a valuable asset

Chilly9178

Nov 9, 2013

Extremely helpful sales staff. Got me a great price in my allroad lease. Amazing service. Will definitely return for next car, which will most likely be another audi.

davelife

Nov 9, 2013

Mustafa Azizi was fair and very pleasant to work with, he made my overall experience at Lynbrook Audi a good one. Mustafa Azizi bent over backwards to make sure I was satisfied with my purchase, even after I took possession of the vehicle. I would highly recommend him to anyone looking to purchase a pre owned vehicle.David Lyons

NanRoseG

Nov 9, 2013

My husband had leased an A6 from Barry years ago, and since then Barry has called my husband every year to wish him a happy birthday. So when my Honda lease was up we went to see Barry for a new vehicle. We didnt call first and had just missed Barry but decided to look around the showroom anyway. Everyone on the floor was very nice, we were greeted professionally by the receptionist, and when we told the salesmen we were just browsing until we could see Barry they let us look without pressure. That was very nice. We really liked the Q7 and called Barry for an appointment the next day. He showed us the vehicle, and worked with us on the terms, and the best thing of all, Anchor took my Atlantic Honda return and made my last payment because they are under the same ownership! I have never had such an easy time rolling into a new lease when changing brands. Barry took care of all the paperwork and the next day I had the car, he spent about an hour showing me how to use all the cool technology in the Q7 which I appreciated, and he said goodbye with a hug. I feel like I've got family at Anchor Audi, my experience was amazing overall. I looked at the vehicle on Wednesday, signed the papers on Thursday, and drove it home on Friday. Awesome.

AliciaLavay5

Nov 8, 2013

I just leased my 3rd Audi and I keep coming back because the experience is always pleasant. They really try hard to accommodate you and I like that I can make a appointment so I don't have to waste time waiting around. Barbara was very knowledgeable, warm and friendly, and not pushy all.

hec265

Nov 8, 2013

Great job, friendly people willing to help and answer all questions. Staff listened to my needs and concerns and just made the process easy, made my experience a great one.

psynan

Nov 8, 2013

My husband and I consider ourselves fortunate that Barry Cohen was our sales person. We were not knowledgeable about the characteristics of Audi cars but Barry presented many reasons why we should consider all the qualities of the Audi and why it would be a great car for us to own. He demonstrated tremendous patience listening to and answering my many questions about the car and the benefits of leasing or buying the car. In addition to his knowledge about Audi cars he has a caring and concerned spirit towards his customers.When it came time to demonstrate all the features of our new car, he once again showed patience, concern and caring to ensure that I became familiar with and understood the many features of the car. He took the time to review all aspects of the car and gave me plenty of opportunities to ask my one million questions. The best part was when he told me I could come back for more tutoring on how to manage all the features the Q5 has to offer. He reassured me that he was only a phone call or visit away if I needed any assistance with the car. He also explained Audi life, after the day I left with the car, by making sure I understood how to contact the service department and offered assistance if I needed it.Barry called the next day to check on how I was enjoying the car and if I had any questions. Working with Barry was the best experience I ever had purchasing a new car!!! It is a tremendous asset to your team.

Mackachew

Nov 7, 2013

Very friendly.nice to feel welcomed as soon as you walk in to the service department. I have never felt so welcome. All staff and employees are very polite and courteous. Over all service and experience was great. A+++

theo2brain

Nov 7, 2013

Had a week and a half's worth of work done on car. Came to pick up car. Metal was ripped off parking brake button. Had to go back. Very inconvenient but it was fixed for me right away.

missy4240

Nov 6, 2013

The staff is very friendly and helpful. I was able to get an appointment quickly and they kept me up dated every step of the way

guyplush

Nov 5, 2013

I leased a new 2014 Audi A4 from Audi Lynbrook this past week. Our salesman was Joe "C". He could not have been more helpful. He made the entire process easy and stress free and answered all of my questions. There were no surprises to be had, he found the car that I wanted and gave us the best lease price from the start. The hole process went very smoothly from start to finish. If you are in the market for a new Audi, I would definitely recommend Joe "C" Cirniglia and Audi Lynbrook.

smaramraj

Nov 5, 2013

Mike was extremely wonderful and great to work with.. He made our out of state buying experience really easy. He took care of all the necessary work and explained everything in detail. Great job.Thank youSushma Maramraj

GlSc

Nov 2, 2013

Very impressed with the entire experience. Lloyd got me exactly the car I wanted, for a very fair price. Received my vehicle within 2 weeks of the order date -- I have had to wait as long as 3 months with other dealerships. Would definitely recommend Audi Lynbrook to anyone in the market for a new Audi.

Cinderr

Nov 1, 2013

From the moment I walked in Christine greeted me with a big smile and made me feel welcomed! They were prompt and professional. My Audi service was painless... Thank you Christine!

shellybecks

Nov 1, 2013

I made an appt on a monday with Jazz to have my car serviced and i needed a loaner car. i was told the next available loaner was available on Friday so I made the appt for 12:20 pm Friday. When I got to the service center today, there was no loaner available to me and I could not wait an hour and a half for them to do the work. I had to drive back to Bellmore and come back later on in the day. I wasted lots of time and miles traveling back and forth to Lynbrook unnecessarily. I hope next time I make an appt and I am told a loaner car will be available to me, it is and notes are properly put into the computer system.

tml1930

Nov 1, 2013

My request for immediate service was granted. The service was performed efficiently and promptly. Christina is extremely friendly and goes out of her way to make sure you are treated well. I could not be more satisfied.

JosephineTarangelo

Oct 31, 2013

The overall experience was good, the staff is very nice. But I'm a little annoyed that when my car was returned my sunglasses were missing.Also, since I've had my vehicle my glove compartment has been broken .I tinted my windows throughout Audi, the window has tiny holes, returned the car to Audi which was fixed, but the same problem has happened.Audi service is good, but not excellent .

lyuks3

Oct 31, 2013

The perfect service, nice workers and specially THANKS to service consultant Marlene Thomas. The greatest service she has been provided and take care of the customer car like she own that car. Always she make return phone calls, make any searches if needed, very professionally answers to any technical questions connected to the car issue. Before the car has been released back to the customer she is going personally outside to the parking lot and going over all service details done to the car, make sure the owner happy with the service. Thanks for great worker !

Debjeb

Oct 30, 2013

It was my first Audi S7 service and first at this dealer. It all went amoothly, my service, my updates and a recall were all handled. Everyone was really friendly and helpful.

Stevendj18

Oct 30, 2013

Did not buy my car from lynbrook audi but since the first time my car needed service, lynbrook audi service has been my number one choice. Friendly staff, quick and profecional work.

Matnickn

Oct 29, 2013

I was treated fairly and honestly. My time was valued and Barbara did her best to make this a painless transaction. I love the Audi brand and although this dealership is about 25 miles from my home, I wouldn't go anywhere else.

zombywoof

Oct 29, 2013

Barbara is a great salesperson, very honest and sincere. She offered me the best possible deal out of the 3 Audi dealerships I contacted. She's a sweet person who genuinely cares about the customer. I would recommend her to anyone who is sick of the typical car salesman/saleswoman. Thank you!

theo2brain

Oct 27, 2013

The customer service staff are always very nice. And the management is also very nice. Once the car goes into the shop however, the mechanics take over and they sometimes aren't as thorough as would be liked. Major servicing of vehicle this time. I will see how it goes.

AhamedMoideen

Oct 26, 2013

As usual, had a great experience, when I had to have some body work done on my A8. My car was picked up and I was given a loaner car, until the work was completed.

cheslwi

Oct 26, 2013

I had an issue with the Audi sound system that was ultimately repaired. The service Team, from Roxanne to Joe, did a great job and fixed the issue..

Christopher Barnes

Oct 26, 2013

Service was absolutely great, and staff made me feel right at home.This was my first visit, so I will be back! Also I do recommend their service!!

heatherkatex0

Oct 25, 2013

Service rep went the extra mile to assist in making my service appointment. He was a professional and friendly individual. My car was done rather quickly; he set the right expectation and had my car ready exactly when it was promised.

florenta

Oct 24, 2013

V.good sevice,decent waiting time,pleasant staff,good experience so far overall.Hope things will stay at least the same for the future.Will reommend to others.

grundon4

Oct 24, 2013

Found a 2010 Audi A4 on line. Called the dealership. Talked to Mustafa. Agreeed on a price. Booked a flight. Chris picked me up at the airport. The car was as listed. Purchased the car and drove 900 miles home. Everything was great. Very pleased. Would buy from them again.

James_savino

Oct 23, 2013

Mustafa Azizi was a very easy person to deal with. Expect everything that you would when it comes to buying a car-but factor in a great person is sitting on the other side of the desk. That goes along way in my book, & it makes things a little easier..the small things count.

fire4161

Oct 22, 2013

My wife brought in our Audi Q5 because the oil light went on. Christina as usual handled it professionally and quickly. I also have an S5 that I bring in for service also. In fact over the past 11 years I have purchased 4 Audis from Anchor and 4 Volkswagons from Donaldson. Two years ago I had a very bad experience with your Audi dealership in Babalon. I now understand that Anchor Audi is now owned by Atlantic Auto Group. I will have a tough time purchasing additional vehicles from Lynbrook Audi because of my past experience with Atlantic Auto Group.

pcullen20

Oct 22, 2013

This was my second new car lease with Audi Lynbrook and once again a very positive experience. They are very knowledgeable and fair. They are a nice change from the typical dealership that just wants to sell a car at the highest price and don't realize that it shows.

Bobof

Oct 21, 2013

I called Mr Ago this mooring requesting service for my Audi at 1:00 pm. Mr ago indicated there would be no problem. I arrived at the service center at the time indicated which was confinement for me. I was very please with The attention I received for my visit. My vehicle was serviced and I was very please with the service I received.

mriggio

Oct 21, 2013

The people, especially Joe Cerniglia, made sure that I was satisfied with every aspect of my new Audi. To start with I got a better price from Lynbrook Audi than was available to me locally in Danbury CT, then they delivered the new car to my home and then went over all the features. When I had a problem with the dealer installed backup warning system, they came and got the car, left me with a loaner, and then fixed it within 1 day and returned it. I have never witnessed better service behind a purchase.

paulsb01

Oct 21, 2013

I made an appointment on the same day (Saturday) I got there at 2PM and the car was done before 4PM. This was a 55,000 mile service. They even gave me a loaner for a few hours. WONDERFUL.

RenBHen426

Oct 18, 2013

We have been Audi customers for approximately 8 years now, and have always found the personnel and service at Audi Lynbrook to be outstanding! The specialists with whom we've interacted, over the years, have always been professional, extremely knowledgeable, thorough and personable. Our experience with Audi has always been most positive.

kmurr1

Oct 17, 2013

very friendly professional staff that gave updates as to when service would be complete. thorough job looking at what might need to be done with the car.

BeckBeck5

Oct 16, 2013

Maksut Is The Only Person I Deal With In There And He's The Reason I travel far just to get my car serviced from you guys

johnhf

Oct 16, 2013

Service center was efficient, friendly, prompt and made is easy to get service. They were prepared for my arrival, did not try and "SELL" me on unnecessary services, called when the car was ready and had me on my way.Couldn't ask for anything more or better

mann1

Oct 15, 2013

I droped off my car for service on friday at 4pm, I was not given a loaner car. I was told that the car would be ready for pickup saturday. I was forced to call the service center saturday afternoon because I never recieve a call regarding my car. I was tod the car was not ready and hopefully it will be ready on Monday. On monday again I waws not called regarding my car so I called in the afternoon. I was told the car was ready. When I got there the car was not ready it still needed to be washed. I had to wait 20 min for them to wash my car. A simple service took this service center three days to complete. I will no longer be using this service center. I would rather drive out of my way to greatneck and get my car serivced.

stephenmeli

Oct 15, 2013

Windshield wiper motor had died, this dealer was able to get me an appointment the next day (since it would be raining) and within 1 day was able to have the motor in stock and replaced. They also handled my 15k service since I was close enough to have it done and offered me pick up/drop off service to the train station which was a huge help!

alex.pena.52687506

Oct 12, 2013

Roxanne was very professional, courteous, friendly and made the experience enjoyable. She addressed all options budgetary wise and was knowledable on services performed. She reached out multiple times and informed me how long the service would take and made sure i was part of the process. GREAT JOB ROXANNE.Jose PenaQ7 OWNER

sackbut

Oct 11, 2013

Always welcomed and treated as family. Plenty of attentive, patient care. A feel good dealership. Service is quick, efficient and a good value. Questions are always answered promptly and couteously.

RichieSingh

Oct 10, 2013

People in this dealership were very proffesional and I would like to recommend this dealership to all the customers. They were quick with the car service and answered all the question. Keep it up the good work.Thanks

bratty4185

Oct 9, 2013

Christina was great, she explained everything well. The loaner car was excellent. It was the repair job that was not well done. The heating system was not fixed well. I generally get good results when I come in for maintenance or repair but this is the first time it sucked.

joannesgross

Oct 9, 2013

As always the service department especially Meksut are the best. All of them welcome you with a smile, always helpful. Meksut, always returns phone calls and I can only say is so very accommodating.

MarAudi

Oct 9, 2013

On time appointment, discount coupon asked for, explanation of maintenance suggested and performed. Roxanne Rillerra went above and beyond by using her personal cell phone to receive text of discount coupon sent by my wife.

mryanfitpro

Oct 8, 2013

This dealership, specifically Justin Haynes and Barry Cohen made me a happy customer again after a terrible experience at Atlantic Audi who, have unfortunately lost a lot of integrity since the days when Justin was at that location!

gise

Oct 6, 2013

It was a great experience, the staff was very courteous. From the minute I walked in they treated me very well. Joe even bought ice cream.

Nicklearnold

Oct 6, 2013

I can't believe I actually bought a car on Ebay!!!!! My wife was online looking for suv's we live in TX so we came across a listing from an Audi dealership. To my surprise we actually found a vehicle within our price range and it wasn't an Audi. A few mins after bidding on the truck, we got an email and my wife texted Mustafa Azizi "moose" he walked us through the entire process. Not only did he provide us detailed pictures of the truck but he actually sent a video of the car., Mustafa was literally able to make us feel like we were actually in the car. He helped us get price quotes for shipping. Was able to arrange shipping for us and kept us in the know through every step. Great communication! I would recommend anyone I know to Mustafa. Thanks again!

blairrf

Oct 5, 2013

Mustafa was awesome to deal with throughout the process. He really went above and beyond to fix a situation that was going bad at another dealership. He is warm and friendly and kept me informed of what was happening throughout the process. His communication far exceeded the wizard of oz treatment I've received at other places and his pricing was fair and transparent. (i had a friend in the business verify). I would describe his level of service as "white glove". I bought the car yesterday and have already given someone my recommendation. If you are fortunate enough to deal with Mustafa, just relax and enjoy the process of getting into the vehicle you want.

jordanklein177

Oct 5, 2013

Audi of Lynbrook is simply an amazing, great place to buy an Audi. I had the privledge of working with Justin Haynes, the General Manager, and Mustafa Azizi for the potential purchase of a preowned Audi. Although I did not wind up purchasing a vehicle from them as I was just browsing, the experience was a pleasure. Justin has transformed Audi of Lynbrook (formerly Anchor Audi - the absolute worst Audi dealership on Long Island) into a well oiled, well run machine. He is heavily involved in the operation and has put together a knowledgable, friendly, and HONEST staff--something Anchor Audi certainly never had. He is doing a superb job at running the new dealership. Justin introduced me to Mustafa, who was an absolute pleasure to work with. Mustafa showed me three Audis that peeked my interest on their website. Before I arrived, he had them cleaned and ready to go, so there would be no waiting. He was extremely knowledgeable about each of the cars I drove and answered all my questions with precision. Most importantly, Mustafa was very honest about each car, making sure I saw all defects and damage to each car before driving it. He disclosed the history and service records of each car without me even asking. The entire experience was enjoyable and easy. During negotiations, Mustafa offered fair prices for each of the options I was looking at. As I was not ready to buy at that time, Mustafa did not pressure me into buying a car right then and there as he know that none of the cars really fit what I was looking for.In sum, Ill certainly be back to Audi of Lynbrook when Im ready to buy a new or preowned Audi. I would suggest this dealership (and their sister store Atlantic Audi) to anyone looking to buy an Audi on Long Island.

nahu13

Oct 5, 2013

Mustafa and the staff are great to work with. any issue with the car , they have looked into it for me . great group.Mustafa is a class act.

CoachRFH

Oct 4, 2013

Car was taken in for 15K service and it was delivered as expected with minimal wait time. The process is quick from dropoff to pickup! Service specialists are willing to assist in any way so you have a positive experience.

Mcour

Oct 4, 2013

We had an excellent experience at Audi Lynbrook recently. I was turning in an S4 off lease and wasn't sure what I wanted next. Andri did a great job showing us many cars and ultimately helping us get a deal done. He went above and beyond to make sure we were satisfied 110%. I'd highly recommend Andri and Audi Lynbrook to anyone looking for a car.

sgbondi

Oct 4, 2013

The service was fine but this is the first time the car was returned unwashed. Also, why would Audi build a car so that it needs to be taken apart to check the wiring for the front headlights?

tooly5

Oct 4, 2013

Other than the joy of driving an Audi, Roxanne and the service department is the only reason I will keep buying Audi's.....do not change a thing!

BACHIBOY88

Oct 2, 2013

Everything was great and Christina was very helpful.She was able to help me with all my problems. The loaner car was a plus. This one of the best sevice station that I have used.

Gillou71

Oct 2, 2013

Michael M. is by far the best service provider I could have ever wished for. He was open minded, patient and overall an amazing person to work with. He is a quality salesman and a geniune pleasant soul. Thank you Audi....Thank you Michael.

mhl100

Oct 2, 2013

Joe Cerniglia answered all questions informatively, providing all the information I needed for the decision making process. He was courteous, respectful and professional enabling us to close the deal within a couple of hours.

persaudrick

Oct 2, 2013

As always, my experience with this dealership has always been excellent for all service needs. Staff is extremely professional, friendly, thoughtful and methodical with their work. I haven't yet purchased a new vehicle from this dealer, but based on my service experience, I would DEFINITELY work with Anchor Audi for a new car/SUV purchase in the future.Service waiting area, freshly brewed coffee and friendly atmosphere is most welcome! Keep up the good work and you will continue to be rewarded - I am sure.Regards,Rick

kwesikwame

Oct 1, 2013

Audi Lynbrook has been providing myself with exceptional service. The service consultants are always very courteous and helpful. And most important they keep you informed on the work being done on your vehicle not to mention the work is guaranteed satisfaction.

leshpuppy

Oct 1, 2013

My check engine light went on Meksut got me in fast with a loaner. I didn't have to miss much time from work and he had my car ready by the time I left work. Things couldn't have gone much smoother and any worry I had about my car was alleviated quickly.

Mobileops

Oct 1, 2013

Amazing experience, Barry was an absolute pleasure. Trusted dealer, I had a no hassle, non-pushy, Pleasureable time with a special order that was just perfect.

Bernievw

Sep 30, 2013

I have purchased my 1st Audi and I am TOTALLY satisfied with the sales, the service and the vehicle. Everyone at the dealership made me feel like a special and they were exceptionally accommodating. My next vehicle will definitely be an Acura and will be purchased at Audi-Lynbrook. Thank you to all the staff at Lynbrook

michiboo2

Sep 29, 2013

Extreme pleasant service reps at this dealer. I've yet to encounter a negative experience at Audi Lynbrook in the 2 years I've been going there. Highly recommend to anyone.

EsamSiddiqui

Sep 27, 2013

My experience at Audi Lynbrook was a very pleasant one: I was dealt with utmost respect, Barbara was very courteous and was a SME (Subject matter expert). The reason why I have given this high rating is because the service I received from Barbara Prager was exceptional in every sense, the lease price that I received was great as compared to other dealerships near by and my new Audi 2014 Q5 vehicle came equipped with everything I was looking for. One thing is for sure when my lease ends I'd be rushing to Barbara again to get another great deal and exceptional personalized service. I would recommend doing business with Audi Lynbrook

smvinas

Sep 27, 2013

Everybody was very friendly and professional since we arrived to leave our car, from the service specialist to the nice gentlemen that dropped and picked us at the train station. Got three phone calls with updates during the day. My car inspection was due next month and it was done to save me time next month. Thanks to all the staff at anchor Audi.

stuartebner

Sep 27, 2013

I have the option of going to any number of Audi dealers that are closer to me. My first 5 Audi's had been purchased from other Audi dealers....My next 5 will be purchased from Lynnbrook. Anybody can sell a car...quality service is a whole other ball game. With employees like Christina handling your dealerships clientele, you can be assured a steady stream of satisfied clients returning for their next vehicle. Everyone I have dealt with has been a true professional all the way down to the people that have picked up and dropped off my car.Thank You...

pvasco

Sep 26, 2013

When I arrived I was immediately welcomed and assigned salesman. I did not expect to get out of my lease since I had 3 months remaining but was offered an early termination deal and was very close to same monthly I was paying. I was at the dealership Saturday afternoon and drove away with a new car on Monday. The transaction was seamless and real fast. I was impressed.

VMLoebel

Sep 26, 2013

Mustafa worked very hard to make the buying experience seamless and easy. He was well informed and very helpful. He was a pleasure to work with.

GL1000

Sep 25, 2013

I brought my car in for squeaky brakes and Meksut could not have been more accommodating and friendly. The work was perforrmed fast and complete. The brake issue was delt wirth and repaired. I have worked with him in the past and have found him to be nothing but helpful and polite to me. I have recommended Audi of Lynbrook to several friends and I know some have used your location for repairs and service. Great work! Thank you, Chuck Abar

jgarzone

Sep 25, 2013

I'm a repeat customer of this dealership and have always received courteous, professional attention. Barry Cohen is a diligent sales person who always follows through.

Vjdelivery

Sep 24, 2013

What a terrific buying experience. Andri was very knowledgeable about the new Audi Q5 TDI diesel and was a pleasure to work with! Thank You!

JStromDVM

Sep 22, 2013

This was my 5 th Audi purchased. I was actually planning on switching brands this time but my relationship with the dealership and my salesman helped me deside to stay with Audi.

jkaur

Sep 21, 2013

My experience at Audi Lynbrook was great! I purchased a new Audi Q5. Andri was extremely helpful and went out of his way to make sure I got what I asked for. Before I drove off with my brand new car he made sure I understood all the different features included and how to use them.

rjm855

Sep 21, 2013

I have owned two Audi vehicles in the past and have found the brand to be the best combination of Luxury, Engineering and Value among the 3 big German manufacturers. I had purchased a vehicle from this dealership when they were under different ownership and I saw an immediate difference since they became part of the Atlantic group. They were far more courteous and eager to win my business. They treated me very well and the overall buying experience was great. I would recommend this dealership to anyone who is looking to purchase a new or preowned luxury Audi.

markanth

Sep 20, 2013

My engine malfunctioned on the way to work so I walked in with no appointment. Roxanne was able to get the car diagnosed with an hour and went the extra mile to get my a loaner car. My car was fixed by the end of the day, A+ for being able to get me back on the road on such short notice.

mkfa

Sep 20, 2013

Good service, accomodating staff, courteous and professional. I would bring my car back for service again without hesitation and comfortable referring others who ae looking for service locations.

nscallan

Sep 20, 2013

Brought a7 into audi lynbrook for replacement keys. Key replaced at parts, and linked at service. Overall, experience was great, audi lynbrook very friendly and gave car back as promisd, with car nicely washed without asking. Thank you. Meksut was friendly and efficient and took me without an appt quickly.My only feedback is that I can't go to one person to get all reserved, both key and programming. However, this is minor, the welcome, friendliness and ease of dealing with meksut and Marlene ensures I will be back. Price - it's high, no question, but you pay for what you receive.Well done. - thank you

klucien80

Sep 18, 2013

As a black man, I have never stepped into a luxury car dealer and not have received that weird vibe from the staff. Not until I walked into Anchor Audi about 6 years ago. The staff at Anchor Audi (Audi Lynbrook) are always professional, courteous and friendly. I have never had a problem scheduling an appt for my car and they have always been able to provide me with a loaner. They have always been able to diagnose any problem and made all repairs. Anchor has been servicing my vehicles for the past 5/6 years and I am on my second Audi. For all those reasons, I would never bring it to anyone else for service or repairs. In fact, there is another Audi dealer a lot closer than Anchor is... 20 mile difference round trip. I chose to remain loyal to the people who know me best and the people who has always been taking great care of me and my Audi's. Sometimes I feel like I'm looking for a reason to bring my car in, that how great the environment is in there. KEEP UP THE GREAT WORK AUDI LYNBROOK... formally known as ANCHOR AUDI!!!!! A REAL BIG thanks goes to my closest Audi reps... Roxanne and Meksut, you guys are great!

knight5795

Sep 17, 2013

This is my third vehicle serviced here and my second purchase here. Went from an S5 Cabriolet to an S6. My salesperson was Michael Molite. The deal could not have been smoother. I would not even look at another dealership.Also, service to me is more important then the purchase. Their service center is a 10 on a scale of 1 to 10.

ewolf

Sep 16, 2013

I was very happy with the service that was provided. I was able to get a loaner car as promised. They called me up and told me when the work would be done.

jeanbaptite

Sep 16, 2013

Mr Azizi was excellent man . Very understanding .Yes Most definitely I will I and , would refer somebody. Or Family member. Mr Azizi .Thanks Jean Michel .

Lak516

Sep 14, 2013

Quick, efficient, and complete service with friendly, courteous demeanor. Respectfully answered questions in addition to providing other important information, such as returning for the second part of oil consumption test

Channa6

Sep 12, 2013

I was extremely disappointed with the overpricing for the service I was to receive. It was also extremely disconcerting how rude attitudes of employees became when I stated I was going to get a second opinion as I am a graduate student who cannot afford to overpay. It was as if the help stopped at that point. Compared to the service recieved in Minnesota at a Audi service center this was a disappointing experience.

JieWang

Sep 12, 2013

this is the first i do the maintainance and inspection in this audi dealer. every staff there are nice and friendly. They are professoinal and efficiency. excellent job!

wcallan

Sep 12, 2013

Working with Andri was a pleasure!! I knew exactly what I wanted within my budget and Andri made it happen. Since I am not local, we communicated by phone, text and even kept in touch after normal business hours. When I arrived at the dealership, the vehicle was just as we agreed in color, style, options and price. A quick financial negotiation and the deal was done. Andri has a very tenacious work ethic complimented by his extremely pleasant demeanor. Never once did I feel pressured or uncomfortable. I've visited several Audi dealerships prior to Lynbrook. Lynbrook Audi does it right!! Well Done!!Bill C

Norrisboucher

Sep 11, 2013

The staff at Audi of Lynbrook are true professionals. I have been Using this dealership for 4 years and found Roxanne Rillera to be customer focused and caring.

Civilk3

Sep 10, 2013

Excellent service. My car was serviced and inspected in a timely fashion. I was even given a printout of what to expect for my next car servicing.

Serginajean

Sep 10, 2013

I have dealt with many other car dealership for my past leases. I must say this was by far my best experience. Everyone is very friendly and knows the cars and what they offer and def my best option. Would absolutely recomend this dealership again.

pgschram

Sep 7, 2013

I have been servicing my Audi at this location for over 7 years and they always are very professional and courteous. The area is always clean and my service consultant is always very pleasant and responsive.

shopkins120

Sep 7, 2013

Very good service. Since my car required work I was taken home and picked up by your service. The escort was very pleasant. Keep up the good work.

jhnglr

Sep 5, 2013

As usual very positive experience. I have very low mileage so the car does not conform to the general maintenance guideline provided. Marlene was very helpful in suggesting what service might be appropriate for the car at this point in time.

VBacchus

Sep 5, 2013

Once agaiin I had a very positive experience while visiting your service department. Although there are two AUDI service departments closer to my home none comes close to the professionalism and helpfulness of Anchor. When I called to discuss my trunk lock I was helped immediately, when I arrived at the service center I was attended to immediately and was given a loner car. I was called and updated as needed and my car was ready and cleaned when I arrived. Thank you for providing such a positive experience, all AUDI service centers should be run in such a way.Vedia Bacchus

philmore

Sep 4, 2013

Coldit and Justin are very nice and most important patience with me and my wife. This was my first new car and I was somewhat unrealistic regarding what I was going to pay for a car. This process took a couple of month. Overall this was a great experience and I will definitely referrer anybody I know who is looking for a new car to go and see these guys. They took the time to listen and manage my expectation and most of all got my wife a vehicle she absolutely love!

phoenixphoenix

Sep 4, 2013

The rating is based on the friendliness of the dealership overall, and the attentiveness and efficiency of the employees to detail. I appreciate their ability to anticipate your potential needs, the solution for the situation, and making it happen.

scounty

Sep 4, 2013

Joe C was an excellent salesman. He did his best to offer me the type of deal I was looking for. I left with the car that day!

michaeldonnarumma

Aug 31, 2013

Simple, quick, efficient accomplishment of the service needed while working with a knowledgeable, friendly associate while receiving and discharging automobile. I was completely satisfied with the experience.

MRrd123

Aug 31, 2013

Owning acuras for sometime ,wasn't sure about changing . but after taking a long road trip I FELT BETTER, THEN I took it in for service ,your service consultant Marlene Thomas and your service team I found to be pleasant, honest ,and knowledgeable so far that has made me fell I made a great choice Hats off great car Great service thank you

dkaplansky

Aug 30, 2013

Roxanne was very helpful, knowledgeable and polite when I spoke with her. She took the time to explain the reason for my service and the reasons for the additional costs associated with that service.

eseidenberg

Aug 30, 2013

I had a great first experience with the Service Department. I had no wait when I walked in. My car was ready when promised. Excellent customer service.

kriscar

Aug 30, 2013

Very helpful & attentive service department!! I am always 100% satisfied with my car after visiting Audi Lynbrook Service Department!! Meksut Ago is a pleasure to work with!!!

ARAMOS11

Aug 29, 2013

Overall I'm very impressed with the excellent service!!! Whenever I bring my two audi vehicles in for service the staff are friendly and professional. They do their best to provide a service that meets all my expectations.

solangedurack

Aug 29, 2013

Everytime I come in for service all the employees are very kind & helpful. They explain, thoroughly, what they will be doing to my car and they are always ready to accomodate me in any way they can.

Tkolb277

Aug 29, 2013

The service was great , the mechanics had no problems finding the problem and resolving the issue and I was given another A4 for a loaner car. The staff also got back to me in a timely fashion .

Vinnie1127

Aug 29, 2013

Outstanding service Justin Haynes and our salesman mike were outstanding. We will refer all our friends and family!! We were very impressed Thank you! Vinnie

megmonaghan

Aug 26, 2013

We have owned 4 Audi cars over the past 10-12 years and presently have 1. The reason we keep coming back to Audi and will continue to is because of their service department. They are a group of very professional individuals who have always been concerned with the service that is delivered to me as an Audi owner. The work has always been completed in a timely fashion and I have always been offered a loaner car if I needed one. Along with having an Audi A4 we also have a Chevy Suburban which has served us well with all the college drop offs and pick-ups. This Spring my last child will graduate college and I will be looking to downsize from the Suburban. I have my eye on the Audi All Road and aside from the fact that I love the way it looks, I will get another Audi BECAUSE of the service.

thelover2127

Aug 26, 2013

Went to Audi because I wanted to purchase a 2011 Audi A4. I put a deposit down on the car, which they held for a week. John kept in touch which me the whole week to follow up and find out the status on whether or not I was going to purchase the car. I went back with my wife to the dealership with us only having 2 more days to hold the car. Both John and Jeff told us to come back the next day and speak to the head of finance Joe D. When we came back the next day, Joe D got us a better deal then we anticipated to begin with. The price we got on our Audi was amazing I'm not sure how he was able to work his magic that day, but he did. Overall a very positive experience. They never turned us away and were more than willing to work with us in every way possible. After spending a week with the guys there, it was like we knew each other for years. Really nice people who go above and beyond for their customers. I'm going to recommend them to everyone we know!

afaiz022

Aug 23, 2013

Meksut is always very helpful and a pleasure to do business with! He works with me to arrange a time that suits my schedule and makes the whole process hassle free.

dannymack

Aug 23, 2013

The costumer service was excellent and i was greeted immediately by a service representative. When i returned to pick up my vehicle I didn't notice which was mine. The service, wax and detail was immaculate.

Dmbarr

Aug 22, 2013

Coldit Thompson provided excellent customer service. He was very knowledgeable, approachable, and patient. I had an excellent experience purchasing my Audi from this dealership. I am very happy with the vehicle I purchased. I would definitely recommend Audi Lynbrook to my friends and family.

MarianaKremers

Aug 22, 2013

Joe C was wonderful, and so was the rest of the Audi team. Though we were there to purchase a used Audi, Joe C didn't want us to wait, so he assisted us. We had a budget that we needed to stay in, and Joe personally started scanning the lot to see what he could find for us within our parameters. No one was "salesy" or pushy during the process, and Joe did a great job establishing a personal connection with us. Ultimately he found the perfect car for us, and we could not be more pleased. Though we are moving out of state, I would hands down recommend Joe C and Anchor Audi to anyone looking for a car and a stress free car buying experience. THANKS so much! - Mariana & Matt

William Kayen

Aug 22, 2013

Great honest dealer to work with. Couldn't be happier with the whole experience. Keep up the stellar customer support. I will definitely consider this dealer for my next purchase.

arelwani

Aug 21, 2013

I love Audi Lynbrook for service. This particular time was a great experience. I had some oil consumption issues and a random engine light.Mr. Ago provided me with a nice loaner car. Turned out that I needed a new Turbo module under warranty. Problem was that I was going on vacation the next day. Mr. Ago worked with me and the loaner and was very accommodating. He was friendly and made me feel like me and my time was of great importance and I am greatful for that.Picked up the car and dropped off the loaner and so far everything looks great. Any problems with theoil and I was told to just come on back for another part of a test.Thanks!

mrmike225

Aug 21, 2013

SEAMLESS EXPERIENCE, EVERYTHING IS HANDLED SO WELL YOU REALLY DO NOT HAVE TO THINK OR WORRY. THE STAFF FROM SERVICE CONSULTANT TO CASHIER ALWAYS DO THEIR JOBS WITH A SMILE. I AM SO IMPRESSED BY THE QUALITY OF SERVICE IRECEIVE THAT I OWN 5 VEHICLES NOW AND HAVE BOUGHT 8 IN THE PAST SEVERAL YEARS.

amanda55

Aug 20, 2013

I gave such high ratings because after going to countless dealerships dealing with salesmen who had tunnel vision and saw nothing but dollar signs, I came across Coldit. He not only made me feel comfortable from the moment I met him but from beginning to end it was the experience I was looking for while purchasing a car. He worked with me and all of my demands (limited knowledge and a tough work schedule). I left not only with the car I wanted at the price I wanted but also left feeling completely comfortable with my purchase and the experience. Overall I could not have asked for a better person to go through this process with.

ajaniak05

Aug 19, 2013

Meksut went out of his way to make sure all of my car needs were taken care of. I happen to come in on a Wednesday morning for service, and not realizing I did not have my license to get a loaner car, he offered to have someone drive me to back to Queens. I declined the offer since I had to be at work rather quickly, but Meksut made sure that he would be able to service my car the following day on Thursday and made sure I was given a loaner for the day.

painfree82

Aug 19, 2013

The representative was attentive to my needs and requests. She contacted me when the parts were available and arranged for an immediate convenient appointment. I was very appreciative of this service.

Richlfran

Aug 17, 2013

Service rep worked with my schedule to review and perform service repair without any issues. I have developed a great relationship with staff, which says a lot in that I may be visiting the service area too often:)

Carribeanstar20

Aug 15, 2013

Andri did a great job helping my family and I find the car of our dreams. He did everything possible to find the the most comfortable car in our price range. We appritiate his time, patience, and care!

clemclan

Aug 14, 2013

First of all, I made a mistake and came in a day early; they saw me anyway. There seemed to be a line of cars in front of me; I never felt it, I was out of there in less than 1 hour. Finally; everyone one was so friendly that it made me feel at home.Thank you

mgreenwood

Aug 14, 2013

Marelen Thomas was a delight to deal with and very helpful. She fit me in for a loaner car and was informative and pleasant to deal with.Truly an asset to your company. Winston was also very nice and pleasant. Both employees did a great job helping me,Have a nice dayMaryelllen Greenwood

mrllanos

Aug 13, 2013

My experience at this Audi dealership has been wonderful, way beyond my expectations. Barry Cohen was very friendly, professional, and answered all my questions. The type of service you expect at a luxury vehicle dealership was depicted at Audi Lynbrook. You go to An Audi dealership already knowing Audi is an excellent product. I knew customer service was going to be the deal maker/breaker. Barry made it a "maker". He sold himself in a great way. Knowledgeable of the product at 100%, Barry showed great demeanor and ability to demonstrate what great audi cars are. I will recommend him with friends and family!

smooches

Aug 13, 2013

Barry Cohen is exceptional. He is pleasant, easy to talk to, listens and so very helpful. You can call him anytime and he always has the time to listen, explain and clarify. I think he is such an asset to the dealership. Audi Lynbrook is very impressive and a quality, high end establishment. The presentation of the showroom is immaculate. The cars are presented with such style that you want to drive out with one on the spot. Everyone works as a unit and customer is always the main focus. Each employee is there to assist, offer advice but the decision is solely your own. No pressure, your decision alone, which is what impressed me the most. If you walk away, I guarantee you will come back. I would highly recommend Audi Lynbrook to my friends and family. This is my second lease purchase with Audi Lynbrook and hopefully, not my last.

Mrsimpson1

Aug 11, 2013

Christina Hellemeyer is an asset to your company and continues to provide the most professional, courteous and friendly service hands down.Many times it is noticed that she commands the front counter by herself, taking care of customers waiting for vehicles and phone calls, all the while keeping her composure and positive attitude. She is perhaps the main reason I will continue to have my vehicle serviced at the Lynbrook site.Hopefully she will be recognized for her efforts.Thank youDaniel Simpson

andjos

Aug 9, 2013

i have been servicing my car(s) at anchor with christina for years. My car was delivered when promised, all warranty work was done correctly. As my car gets older, service becomes more important. When my wifes BMW lease is over, we are going back to all Audi.David Leiner

demondrumr

Aug 9, 2013

Extremely knowledgeable sales staff, able to meet our budget while finding a car that suited our needs. Never resorted to high pressured sales tactics. Mustafa was engaging and personable, and the sales team worked tirelessly to make our transaction and smooth and efficient as possible. Wonderful car selection, and wonderful Audi team! We will be sure to return for our next car purchase

jvs7563

Aug 9, 2013

Mustafa was an attentive and personable sales man. He took me out on numerous test drives and talked me through the positives and negatives of each car. I originally came in from Manhattan to look at this used BMW that you had on the lot. I found the listing via web search through car gurus and ebay. (I think Mustafa actually is in charge of posting everything or running your web listings and ebay.)I liked BMW but wasn't thrilled. Mustafa listened to my critique and then helped pointed me towards a couple of different options he thought I might prefer. Subsequently, I ended up purchasing the first car he suggested to me, a great, certified 2010 Audi A6 that had everything that attracted me to the BMW and compensated for the factors that fell short for me.The only criticism I have is not of Mustafa but of his co-worker (or boss?) Joe (last name Dimissi?), the finance manager. At the end of my second visit to Lynbrook from the city, Mustafa and I sat down to negotiate a price. We were literally within $400 of a deal when Joe got involved. Joe's demeanor was instantly antagonistic, accusatory, and aggressive. He basically started yelling at me and my wife and insinuated that we were trying to pull something. Joe then insisted that Mustafa print out two pricing sheets that he claimed proved the car I was purchasing is really only for sale at $4,000 OVER THE LISTED ONLINE PRICE! The second sheet was what he would now sell it to me for ($1000 under the price Mustafa and I were at) but NOT CERTIFIED. I would like to point out there that this car was/is listed as a pre-owned certified and that Mustafa and I had been discussing the item along those lines. I informed Joe that I had not been discussing an uncertified vehicle and wasn't going to buy one. He then again insinuated how my wife and I were trying to pull something and grumbled something about $4000 marked up price. I said I'm sorry you feel that way, shook Mustafa's hand and left. Deal over. Done. I went back to NYC (ps i do not have a car, so traveling back and forth required borrowing friend's car and taking the train).A few days later, as a result of the relationship that Mustafa had built with me (and only because of this) as well as his correspondences over email and text that I considered bringing my business back to Audi Lynbrook. Again he was attentive, understanding, and informative. As a result, he and I negotiated a deal on the Audi... on one condition, that I be able to come in, sign papers, and pick up my new car as long as Joe was NOT PRESENT. Without Mustafa's work and persistence, this sale would not have happened. Mustafa picked me up from the train station (on my now third visit), took me through the car explaining everything, and guided me through the paperwork in a wonderfully expedited process. I'm thrilled with the car, and would send somebody back to you guys, but honestly only to Mustafa. If he were to leave and Joe were to remain, I would warn friends away.That all being said, thanks to Mustafa for persevering. I'm thrilled with the car.

Applishus

Aug 8, 2013

Mr. Molite was an exceptional dealer. He was very knowledgable about his product. He was patient and overall made me feel comfortable with my decision. A+++

chrisknipe

Aug 8, 2013

Every employee was extremely helpful and courteous. They really did their best to make sure that I did not wait long, and was able to get back to work quickly.

Tl0103

Aug 8, 2013

We are interested in Audi Q5. We have go in for a test drive. Joseph cerniglia is the salesperson that greet us. We finish the test drive and we get the trade in value of our car. We also ask for the best deal that lynbrook Audi could offer on the car. We want to shop around and talk it over before we make the decision. We tell Joe " We will come back if we are ready to purchase". He flip out as soon as he hear that. He said"if u are not ready to purchase, you should say so in beginning. Don't waste my time and make me look bad in front of my manager, since we don't test drive on Sunday." He them walk away. I have number of car purchase experience. This is by far the worst. Totally unprofessional. I am so disappointed with Audi. They should hold the highest standard of customer service, due to Audi brand. It turn out to be a total opposite.

schmeiz

Aug 7, 2013

Very happy with service. Particularly happy with the way the dealership drives a loaner to me, picks up my car and drives it to the dealer for service. It is then driven back to me and the loaner is picked up. Car was also washed and very clean.

BethMercante

Aug 6, 2013

The check in process was fast, I was given a good loaner car and the service that needed to be done was fully explained to me. The employees were courteous and efficient.

Eugene Taft

Aug 5, 2013

Car dropped on Thursday. No info till Saturday afternoon. Caller stated that vehicle is ready. Agreed that I will pick it up Monday morning. I came before work by 7:50AM. Paperwork was not ready, car was not washed. Rep told me that all paperwork will be emailed to me which is great. By 12:30PM I received a call from Meksut offering to come and pickup my car?????

nycgene

Aug 5, 2013

Matt was very helpful in keeping with our budget. He showed us several different cars to help us decide. He also spent a lot of time with us.

Elliotb

Aug 4, 2013

I showed up early for my appointment. Roxanne had just walked in, although she did not have a moment to gather herself or get a cup of coffee, she was very pleasant and helpful, dug right in and set me up. Thank you Roxanne.

jgelman

Aug 4, 2013

Very honest and professional staff. Initial communication was via internet. They answered all the questions and provided a very competitive bid. Upon face to face meeting, the staff was extremely friendly, and trustworthy. Gave an excellent final price and made sure I left with the car the same day. Would definitely work with them again. Efficient, honest, reliable.

Janelo

Aug 3, 2013

From the time I dropped off my car for service everyone I came in contact with was attentive and courteous.i immediately got a loaner from Chris who explained the new features on the 2013 model( my car is 2010) Marlene called me at home to explain the progress of the service.When I returned, she thoroughly described the work with even a smile. My mechanic was Max and whoever cleaned my car went over the top. The inside and outside made the car looked like it just came out of the showroom. My windshield was glistening - I am impressed!. Good job,By the way, I also must compliment Roxanne for always making me feel welcome and comfortable.

goombabzc

Aug 2, 2013

Christina is fantastic to deal with!! Everyone there is very friendly and professional. Audi Lynbrook has a great team there, keep up the great work!

Lrobinson09

Aug 2, 2013

Mike was very pleasant to work with and had a lot of patience! I had a very positive experience and I will be back in the future

Myaudi4

Aug 2, 2013

Ease in arranging appointment to meet my needs and prompt courteous attention while I waited for my car to be serviced. I have always found the dealership to be very pleasant and therefore have dealt with them through many years.

lisasaudi

Aug 1, 2013

meksut ago took care of me, he is great.as always he has taken care of me in the past and always is the most helpfull. But i was not as satisfied as i would have been and schould have been and have been in the past, not unhappy with meksut, im sure he did all and everything he was supposed to..but the.service repare men or who ever checks out the car to see what is needed and if there are any problems for what needs to be done i was unhappy with. for one my car had the sevice light on telling about the tire air pressure, and it was not fixed.i forgot to tell them about it, but since i took my car for service it schould of been taken care of and looked at either way. so the air pressure was very low so low to the point where i had to stop and put air my self in the tire, but i dont no how much to put or how to remove the tired pressure light. also my side assist is not working but they failed to tell me about it . ask if id like it fixed or something. I expected more, lots more from audi.. im dissapointed and considering taking my car to audi manhattan in the future.

pamela120

Aug 1, 2013

Barry was knowledgeable, informative and helped negotiate a great deal with your company. He spent time explaining all the options, history of Audi and availability of cars. He walked us around the lot and showed us colors and interiorsspending all the time we needed to make our selection.At delivery he painstakingly walked us through every dial / feature on the dashboard and under the roof. He had a complete command of knowledge of the car's features and patiently answered all of our questions. Lifted the hatch and explained all thefeatures of the cargo compartmentWe purchase a new car about every 1-1/2 years ((business & personal). His experience, product knowledge and demeanor made our new "buy" a most pleasant experience.

villaverde0104

Aug 1, 2013

Joe was excellent as he made the transaction smooth with no hassles. He was helpful and attentive and I would definitely recommend him to anyone interested in purchasing at Audithanks again

brianjfrischer

Jul 31, 2013

The salesman Joe C was very helpful, direct and informative about the auto we received. The sales manage and rest of the staff were equally as friendly.

DionneH

Jul 31, 2013

Barry was really good and understanding, patient and helpful. Barry take the time out and show me how to operate the car without rushing. I really appreciate his customer service.

jeffstein54

Jul 31, 2013

Great experience! Careful attention to details. Car was delivered as requested. Salesman went out of his way to help with out if state registration.great

julies1026

Jul 31, 2013

Great experience at Audi of Lynbrook! Love my new Q5!Thank you Justin, Coldit and Sayeed for your assistance in purchasing my new car. I would highly recommend them to anyone looking for a new Audi. They even picked me up at the train station because I'm from out of state!

Ndesan1

Jul 31, 2013

My experience was great. Everyone was accommodating and efficient. Paperwork was organized and completed promptly. Car features were explained clearly so there was no confusion for me when I left with the car. I was given telephone numbers in case I did have problems or questions.

OlivierBlonstein

Jul 31, 2013

I went there simply to check out the deals and left with a new car. I could have picked it up the same day but I was in a rush.Good dealer, very good price, very fast and convenient...under new management. I definitely recommend to check them out.

michiboo2

Jul 27, 2013

Service advisor (Meksut) was extremely pleasant to deal with. Communication was informative regarding updates and I couldn't help but notice his tone, very "zen-like." Made the overall experience less tense. I was provided a loaner despite the short time my car was kept for service. That's definitely a first because I have always had to schedule ahead of time for loaners at other places. Audi Lynbrook does have a great selection of staff working there. I have yet to encounter a bad experience with this location. Look forward to my return. Thanks guys, keep up the awesome work!

marvrobb

Jul 25, 2013

They are professional, competent and accomodating. The car was ready at the time it was promised. I highly recommend them. Christina Hellemeyer is an asset to Lynbrook Audi.

heudriss

Jul 22, 2013

All the staff I interacted with including the service reps and technicians were professional and cordial. The service was completed in a timely fashion and I was very pleased.

HOTRAINS

Jul 22, 2013

Withonly 3 month left on my lease I needed new brake pads. I explained this to the service rep indicating I thought this was not right that I should have to pay for new brake pads with only 3 months on the lease. after a discussion with Joe Maruca I was given a reduced price which I thought was fair.

DeanWiech

Jul 16, 2013

2 issues - I sent an email to schedule service & never heard back-had to call in to schedule.Received call at 12:20 stating car was done - showed up 45 minutes later & car had not been washed - had to wait 35 minutes even after stating wash was not necessary.

drod1165

Jul 11, 2013

My experience at the dealership was surprisingly pleasant, I told the sales person what I wanted, I test drove the car within an hour and I had my car in two days. Never been so easy I will surely go back.

donovan2000

Jul 10, 2013

I went to Anchor Audi to service an Drain Oil issue with me A5, the service person check the vehicle and informed me that I may have an sensor issue. This issue flew under warranty and was repaired.

Lolagonzalez

Jul 9, 2013

Service from Christina Hellemeyer was exceptional. My experience there has always been exceptional. She went out of her way to accommodate me, quickly research and inform me of cost of a complicated problem, and have my car ready on time.

Gaspare75man

Apr 20, 2013

Took my 2010 Audi S4 in for loud rattling noises in passenger side in B-pillar.They applied a T.S.B for it but found that not only did it not fix the problem but it actually got worse.Upon getting my car back the carbon fiber dash trim(passenger side)got mysterioulsy been cracked somehow.After bringing the car back to this place I test drove with 2 techs who confirmed the noises were still there and the "service manager" tells me that this is "normal" for this car and would not do anything further.-really??? Also,for like the 4th time,they scratched my car with their POS car wash they have even after I told them to NOT WASH THE CAR before write-up-AMAZING.Car had to be sent out to a body shop for buffing out the 8-10" scratches on the rear panels.Brought it to Audi of Huntington and they replaced my seat belt assembly on passenger side which finally fixed the issue.SO DISAPPOINTED in this dealer as I used to get great service as I went here plenty of times for service and/or WARRANTY repairs but will no longer go here.Too bad......

Sammy147736545

Jan 20, 2013

Just took delivery of a 2008 Audi a4 Quattro Avant. I worked with Chris Werner and Benny in finance. I live in Illinois and found the car on Cars.com. It is no small leap of faith to buy a used car sight unseen but this was the exact car I wanted and they had it. Chris was very helpful from the beginning. He made me feel comfortable and honestly answered the questions I asked even if the answers were not necessarily the ones I wanted to hear. I flew into NY on Friday night. Chris was nice enough to come to my hotel to pick me up and drive me to the dealership. The car was exactly as described. We went for a test drive and it performed as expected. When we got back to the dealership, I sat down with Benny and five minutes later I was back in the car getting a rundown of features from Chris. Half an hour later I was on the road back to IL. Car was great all the way home. A great experience all around.

516ddums

Sep 29, 2012

Joe C. is a knowledgeable brand specialist, affable, attentive, helpful, straight forward & courteous almost to a fault. I did not know him previously, but he has been a pleasure to work with. He treats you like family & does his honest best to find you the right car for all the right reasons. I would unhesitatingly recommend him to my best friend.

bburke432

Sep 25, 2012

This was my first luxury car I leased and i coould not be more happy with the salesman Joe C and my Car!!!! Everyone invloved especially Joe made the experience a pleasure. Very professional staff. I wound up referring 3 of my co workers who all rented from Anchor as well. Thanks guys for a great car and experience!

audibuyerp

Sep 21, 2012

I had a positive experience with Anchor's team, especially Joe C. He is a very personable guy and did a professional job. I appreciate Joe not using the "car salesman" tricks, because Audi buyers don't need it. If you want an honest deal and someone that you can trust, I think you should speak to Joe. Tell Joe your needs and trust that he will work with you to find the most suitable car/price. Joe's personality and diligence with the buyers is unmatched and makes the Audi buying experience much more enjoyable, which is rare these days.

alex.pena.52687506

Sep 20, 2012

Joseph Made the experience a worthy one, one that i would definetly recommend to both friends and family. His attention to detail was supurb, an second to None. He was a pleasent and respectful gentleman who was very knowledgable in all Audi has to Offer. Again Kudos to Joseph and i am happy that he sold me the car.Jose Pena

aboodaghian

Sep 14, 2012

I have purchased four (4) Audis from Anchor and if I live long enough, I will purchase another six from the dealership. The sales personnel have always been extremely fair with me and the ownership is exceptional. Besides the sales division, I fell extremely confident each time I visit the Service area. All personnel are knowledgeable and eager to help with any questions that I might have. Joe Maruca who was the Service manager for several years always greeted me and asked if all is OK. I understand that Mr. Maruca is now a VP within the organization. His competent replacement, Mike Dolce, has taken up where Joe left off. In short, if someone wishes to purchase an Audi, your best bet is to visit Anchor!!Arthur BoodaghianPoint Lookout, New York

Steven Rudnick

Sep 9, 2012

Michael Molite made my experience at Anchor Audi very pleasant and professional. His expertise with the car I was looking for made my decision a lot easier. I even sent a friend to him and she purchased a 2012 Q5. She also felt that her experience with Michael was above and beyond.

leshpuppy

Aug 30, 2012

The best part of buying a car from Anchor Audi started in the showroom Geno was just so easy to talk to and I never felt any pressure. It was such a difference from other Audi dealers I visited previously where I couldn't wait to leave the pressure of the salesperson and the different people he brought out to try and make a deal. Geno spent as much time as I needed to talk and ask questions. After we purchased the car I have called on Geno for advice and questions about the operation of the car. He had been nothing but accomodating and caring. The service has been excellent. I usually have had Kevin as my consultant in service. Everything they promise is done and the best part is how smoothly things go. From the loaner car early in the morning to having the work done on time and professionally completed is something I don't take for granted. I love my S4 and can see myself being a repeat customer at Anchor Audi as well as a referral source for them.

patodre

Aug 15, 2012

We are very pleased with the service , this is our first AUDI Q7 and we are amaze of the performance of the SUV . We have to mention of the way they help us , fantastic special GENO DE FRANCESCO Who help my husband with all the questions he had.Again I will recommend this Dealer Thanks very much Daniel and Rocio

pandaipip

Jul 18, 2012

2nd Audi with Breene at Anchor Audi. Excellent Customers Services and delivery all the promises and offer the best deal all the times.Highly Recommend to anyone who is lookin for Audi.

tpaudisvey

Jul 16, 2012

Our salesperson Lloyd was fantastic. This is the 3rd AUdi from the same dealership. No pressure, no gimmicks. Had the new vehicle ahead of time promised.

JackM1

Jul 15, 2012

The people that work there are very friendly and knowledgeable. I am happy with their service and would recommend it to anyone. They are really doing a good job. Keep it up.The waiting area is comfortable. The have tea, coffee, water etc. A TV with comfortable chairs. Their staff answers any questions, without attitudes. They even have your car washed at the end. All said and done, I commend them. Well done Anchor Audi!

rippedoffbyanchor

Jun 19, 2012

If you didn't purchase a car from this dealer STAY AWAY!!!! They only care about customers with warranty!I got ripped off for a ac checkup.They charged me twice for same service.And their checkup was wrong it seems they drove my car around the parking lot.They told me I needed a whole new ac system when all it was a hose that had a leak!!!!

ardensai

Jun 14, 2012

I bought three new vehicles within the past 6 years, needless to say, I've been to quite a few dealerships but nothing came close to the experience I had with Anchor Audi.Mr. Paul Lanese and the rest of the team of Anchor Audi are all very knowledgeable in their line of work and they do it with a passion. They are very professional yet remain to be friendly and approachable, sincere when they present themselves and show genuine concern on their customers' needs. Pauls recommendations for my vehicle of choice were fair, and free from self-interest or bias. (Do not let his appearance mislead you, he may look a bit sly but he's a just person.) I put down a deposit for a 2012 Q5 (2.0) Premium Plus (w/o NAV) that wasn't due to arrive until July, because my trim choice wasnt readily available. My original plan was to get a vehicle without Navigation system but I later changed my mind, and asked Paul the very next day to see if he would be able to locate a vehicle with the trim level I need, plus a Navigation. He could have used his time to better assist other potential customers, given the fact that my deal with him was sealed and I already signed the papers and placed a deposit for the vehicle that had a July arrival. However, that was certainly not the case with him, Paul and the sales manager Chris went extra miles to locate an available vehicle for me. (Keep in mind the 2012 Q5 2.0 version is very hard to find now, due to the 2013 models being only a few months away) During the wait, I received phone call follow ups from Paul on a daily basis, keeping me informed on the progress. About a week later, the vehicle with the trim I wanted was located and available for me to pick up. Paul also spent time to guide me through the vehicle's functions and its MMI system to make sure I fully understand their importance before sending me on the road.Fast forward to a week later, I had questions on some of the mechanical aspects of the vehicle(vehicle had nothing wrong) so I inquired with their service dept. in person, I only had to wait for a few minutes and was then immediately taken care of. Anchor Audi is really exceptional on both pre-sales and post-sales, I highly recommend this dealership if you are looking into getting a new Audi.Paul, I will definitely have my friends look for you when they are ready.Thank you, Anchor Audi, for the hassle free purchase experience.-Arden

musicmamasu

Jun 6, 2012

This is the first time I ever used Anchor Audi for service and I have to say I was extremely pleased. The waiting room was pleasant and not too crowded and the service was fast and efficient. I will definitely go there again to service my car.

patricky827

May 16, 2012

Good service and good price. This is my second car from them, I recommend this dealer and look for Michael Molite he is the best.

Twdegruccio

May 8, 2012

I was very happy with how my service appointment was handled. Everybody was friendly and couteous. I was greeted immediately upon entering the building and my service advisor got me off to work quickly. It was a job well done in every respect.

rmohamm

Apr 10, 2012

Anchor Audi service & sales is exceptional. The employees are patient, helpful, and courteous. I would recommend them, wholeheartedly, to anyone who's thinking about buying a new or used vehicle. I am very particular about the way I get treated and I could truly say that this dealership is in the people business. I have bought 3 Audis from them and would not hesitate to do so again in the future.

dianetl414

Apr 3, 2012

I originally bought my Audi A4 with the sports package at a competitor dealership but found their service to be unacceptable. I was also surprised that after making the purchase, this dealership had no follow-up or further interest in me as a customer. A friend recommended Anchor Audi and I have been thrilled with the quality of their service, professionalism and their customer focus. It's been five years since I switched to Anchor Audi and haven't had one day of disappointment. You can be sure that when I'm ready to purchase again, it will be at Anchor.

mgreco545

Apr 3, 2012

We've been buying Audis from Anchor for the last 12 yrs (we've purchased 9 so far!) and I was very surprised when I read some of the negative reviews; we've had only positive experiences, both from their sales team but especially from the service team. One of the reasons we continue to return to Anchor is because of the excellent, friendly service we always receive, despite the service team having changed personnel several times in the last 12+ yrs. The only constant in the service dept has been Joe Maruca, service director, and he deserves a large share of the credit. I wouldn't hesitate to buy another car from them or recommend their service dept!

Bobof

Mar 23, 2012

Everyone at Anchor Audi is extremely professional and courteous an knowledgeable about their product. Especially Internet Sales Manager Breene Callahan who was very instrumental in me purchasing the Audi A6.

leshpuppy

Mar 17, 2012

I have had three service vistits and everything well perfectly. I had to get to work and I was in and out with a promised loaner without a hitch. Also, I have maintained contact with Geno, my salesman, and he is great, always ready to answer any question I have. It is great to feel like a customer that they know when they see me. I know I will be back for my next car.

robert rizzi

Mar 16, 2012

I bought an Audi A4 Cabriolet 3.2 five years ago and have had only great services at Anchor Audi. Joe Maruca and Christina Hellemeyer have been extraordinarily helpful in dealing with my car's repair needs. The car was always ready when promised it would be ready. The courtesy loaner car was always a classy Audi: what a temptation to trade my car for the classier version!The people skills of Joe and Christina are remarkably outstanding. Let me mention that before buying this Audi, I had owned a Lemans (really a Lemon!), Oldsmobile, Cutlass Supreme, Cadillac Seville, Alfa Romeo Spider, Mercedes Benz SLK 200 compressor, Mercedes Benz SLK 320, and then the best of all, The Audi! Needless to say, all my future cars will be an Audi at Anchor Audi.The few times I had problems, I was told by Joe to bring it in immediately and I did. The place is ultra-clean (the roof of the service area needs some attention).I am a completely satisfied customer.Robert Rizzi

cyberdon

Mar 11, 2012

I've been made aware that there was a misunderstanding, which is being resolved now. Glad that we could fix things through this website. Thanks.

rrmedicx

Feb 1, 2012

The team at Anchor Audi truly made me feel at home. Buying not 1 but 2 cars as well as trading in 2 cars and the transaction could not have gone any smoother.I would definitely recommend this dealership to all of my friends and family.

terrenceblack

Jan 31, 2012

I purchased a CPO Audi A4 from Anchor Audi in Lynbrook NY in January 2012. Breene Callahan was my dealer. I recommend dealing with Breene at Anchor, he is an awesome salesman. He worked with me for about a week while I was searching for the best car for me. He was very responsive to my emails but never pressured me. I have had the car for about 3 weeks and have called a few times to ask about a few features. He responded to all of my questions promptly and has been a pleasure to work with.

Johnmartine

Jan 14, 2012

I conldn't be more pleased with the whole process of purchasing a 2006 A6 Quattro. It was prepared to showroom condition and to show you the faith we had in the staff of Peter and Sanjeed, we drove it for the first time after all the paperwork was done. We have not been dissapointed.

jordanklein177

Dec 1, 2011

We purchased a preowned 2011 A6 from this dealership. I cannot imagine how many customers how stormed out of the dealership or been victimized by his ferocious, yet obvious lies. We caught Sanjeev, the pre-owned manager, in at least a dozen blatant lies in all aspects of the transaction: deciding on a vehicle, negotiating the deal, and delivering the car. One lie in particular occurred 3 minutes after stepping into the dealership. He told us one of the A6s we were interested in was in the service getting a new bumper because of a scratch, and paraded on how great Anchor is for doing something like that. We drove over to the service department to see for ourselves where we found a contractor PAINTING the bumper in a desolate corner of the parking lot. We asked the contractor if he was replacing the bumper, to which he said no. When arriving back at the dealership, we asked Sanjeev why he lied to us, to which he replied, "Oh we would never replace a bumper on a used car!" Hmmmm....Despite Sanjeev's behavior, the dealership had t he car we wanted at the price we wanted, so we trusted the antics would end and bought the car. I had obtained the Carfax on the 2011 before we arrived and knew it was previously a commercially registered vehicle. I asked both Sanjeev (the Sales Manager) and Cindy (Salesperson) what that meant. The answer we received went something like this: "Oh it just means that Anchor owned the car and it was used by a member of Anchor Audi management as a perk vehicle. He was the sole driver of the vehicle and the only reason it is for sale is because a newer model (I think an A8 was mentioned) came in, and the manager was going to drive that instead." The story seemed plausible as I know my brother-in-law, who is a manager at Carmax, gets a "new" car every so often to drive as a perk. I asked if the vehicle was ever a loaner or courtesy car. Sanjeev told me no, it was just used by this one manager and the lucky bastard got an A8 instead. Both my husband and myself asked at least 5 more times during the course of negotiation, financing, and delivery if that car was a loaner car. Every time, we were told no, it was the managers car. I took their word for it and put my faith in Anchor Audi. I certainly didn't want a loaner car, which is probably one step above owning a used rental car. Break-in period, careful driving, and pampering the vehicle are not usually associated with loaner car or rental.Upon taking delivery, Sanjeev was even less interested in our business, failing to even acknowledge our presence, which was probably better anyway. The car was delivered in unacceptable condition. Numerous items that we asked Sanjeev to be addressed were flat our ignored when we first viewed the car. There was gum on the seat, parts of the interior missing, and the MMI system still had the previous owners information stored. A few days later, after taking delivery of the car, I was leaving work on a cold frosty evening. The rear window has some frost (maybe fog even) on the lower portion. I turn the rear defroster on. While pulling out of my parking spot, the mundane florescent lights from the parking lot shine into the rear window. I look in my rearview mirror before making a left turn, and see the words "Anchor Audi Courtesy Vehicle" etched in the frost in reverse.I stop the car and get out to see if maybe I'm just seeing things. Nope. Clear as day, etched into the frost are the remains of the sticker letters used to depict that car as a loaner car. You would think that the dealership would be smart or savy enough to at least attempt to cover the evidence after telling a ferocious and elaborate lie about a car just to make a sale!!! Boy did someone drop the ball at Anchor Audi. Not only was the car delivered in questionable condition (I still don't think it was fully detailed or inspected prior to delivery), but they made the silly mistake of forgetting to clean the rear window enough in the event that fog or frost would make the outline of the stickers visible. I guess nobody at Anchor Audi has ever written something on a mirror with their finger, only to see it again and again every time the shower steams up the bathroom.My husband and I are utterly disgusted over the lies we were told in order to make a sale. Sure, they didn't have to disclose anything. Sure there is nothing in writing saying this wasn't a loaner car. Is this really how Anchor Audi treats their customers? Yes! Lie to them to make a quick buck? Yes! Remember this story about their deception and lies if you decide to buy from them.UPDATE: After a day of back and forth with the dealership, they agreed to take the car back and refund my money. Just FYI, at one point I offered to upgrade to a 2012 model if they took the car back. The dealership comes back and tells me they could get me into a 2012 model for only $4xx a month. Wow, I thought. Continued to read the email...with only $15,000 down ON A LEASE! Ummm, do you think I was born yesterday!?!?! So we gave the car back and cut the ties. Since we were left with only one car (we traded the old one in, which they bought from us), they came to pick up the car at my house and delivered me a check. It looks like they have put the car back up for sale at the same price, despite the blemished Carfax. Guess we learned our lesson on this one.

erica123

Jul 22, 2011

Everyone at Anchor Audi was incredibly helpful when we purchased our new car. We really appreciate their attention to detail and the quality of their customer service.

rogerkonoski

Jul 19, 2011

excellent great so many years been buying audi from this people the salesmanager and salesperson was so good alot of patience i would highly recommend any body to get the car from them

drtax

Jul 15, 2011

these guys are great - service, service, service - love this dealership! Never had a question or concern that wasn't immediately addressed. Car is great. I will be back or my next car.

fire4161

May 23, 2011

I have purchased 4 vehicles from this dealer in the past 8 years. Tom Seifert and Barry Cohen, are well respected and know the product very well. They make you feel "special" about the vehicle you are purchasing. I recommend this dealership to anyone interested in purchasing an Audi.

lickowics

May 21, 2011

I Love Doing Business With Anchor Audi. I got an Audi A8 2011 and it is just fabulous.I got rid of a M/B 2010 S550, i can oly say my new A8 is just great and i maid a smart move. My sales person Michael was just great spent about an 1 1/2 hours with me just going thru the car. It was realy terific. By the way i also spent some time with the sales manager Thomas Seifert And he was great as well. My Highest Recommendations To Anchor Audi And There People.

Varunkumar

May 20, 2011

I recently Purchased 2008 Audi at Anchor Audi.I would take this opportunity to appreciate Chris at Anchor Audi.He was really very helpful from the beginning of my Car Enquiry until the purchase of my Car.It was really great for him to hold the car for me for three weeks and not pushing me any more until my Trade-In on my Old Vehicle is completed.He explained me all the features of the car in a very brief manner and took time to help me in deciding the car that i wanted to buy.

alyguts

May 16, 2011

I have read the previous ratings on this dealership. Not sure how anyone can say anything negative about them. The owner Len has been nothing but accommodating when I had a service issue, Joe in service is also very accommodating.Whenever my car is in need of service, Kevin, who is so pleasant, brings me a loaner that is clean and new inside and out. I do not live nearby so this is key for me. I never have to step foot in their service area.For these reasons alone, I will definitely be leasing another car from Anchor Audi.

crojar

Jan 6, 2011

JOHN LIMA is a liar, and has serious anger management issues. When me and my girlfriend brought her Audi TT for a broken timing belt that should be covered under warranty. Our first issue was getting service at all. We stood there patiently without any acknowledgment of our existence. Finally i said hi can you help us, and the manger said , no "that's what the service reps are here for", then I replied, "well I thought you worked here", sincerely sorry thinking he didn't work there only to find out condescendingly that he was the manager. Finally John acknowledged us. After him saying our car was not bought there, i took me going out to the car and giving him the original recepit for him to believe us. After that me and my girlfriend had to turn on the charm and "butter him up" to feel like we would receive legitimate service. We left with him telling us that he was going to "try" his best to get us a new engine. After $200 worth of diagnostics he called me to tell us that he would need $500 more to tell us if it was covered under warranty. I told him I would think about it and wanted to get a second opinion. I called Anchor Audi a few days later to tell him, and he took a personal day. I called the next day, and he was furious that i did not want to get the extra work done because I could not afford it. He said i have one day to get the car out or we would incur "colossal" storage fees of $75 dollars a day, including weekends. When i called back to check on this "storage fee" the girl responded dumbfounded "storage fee?". Then she put me on hold to check, so I believe he made that up. When i called him back to ask for another day, I maintained my composure and was very polite, he on the other hand was not. He became very rude, and it became very apparent that he was not here to serve the customers. Overall a terrible experience, completely unprofessional and rude. There are other great Audi dealerships on Long Island, and any of those would be a better choice, because JOHN LIMA does not work there.

sharonbanfe

Sep 19, 2010

I bought a used Toyota RAV 4 through ebay from this dealership. To say they stretched the truth would be kind. The ad on ebaystated the car tires "still have plenty of tread". When I asked the salesman (Sanjeev) specifically about the tires, he told me theywere good. I paid $13,500 (not including tax & tags which I paid in NJ), a two weeks after the purchase, I had to put in a newbattery because there was no life on it, replace an air filter (which I didn't find unreasonable) and eventually buy 4 tires because the tires were so low. The dealership like to say they passed NJ inspection, but you only need a "2" which is what they were out ofa possible "9". If I bought the car from an individual owner or a corner car dealership lot for a few thousand dollars, I would haveanticipated the possibility that the car might need work. Buying it from an Audi dealership, I expected much more. I also expected them to stand behind the sale. What I was told was "What did you expect...you bought a used car. If we put tires on every usedcar we sold, we wouldn't be in business." I was also told that after presenting very detailed measurements from a local dealershipabout the unsafe condition of the tires, Anchor Audi told me that the local dealership was simply trying to sell tires. I drove backto NY ( 120 miles one way) to give Anchor Audi an opportunity to right this wrong. They refused to put the car up on the rack toverify or disprove the tire calculations. I was told I bought a car "as is" and they presented paperwork to that effect; however, thepaperwork that I signed had no such statement on it. They simply sold the concept that in NY there were Lemon Laws that wouldguarantee all of these areas listed on the reverse of the paperwork I signed. Of course, none of it covered the falsehoods that I was exposed to. Also, I specifically was looking for a car good in snow, etc. The salesman told me to simply push the button on the dashboard in heavy rain or light snow, etc. to get the traction needed for the bad weather. Since I had an Explorer 15 years thatwent into 4 wheel drive that way, I was left with the impression that that put the car in 4 w drive. The button is for an alternator ...whatever that does, it has nothing to do with safety in bad weather. I would never, ever, ever do business with this company!!!

psychestwist

Mar 4, 2009

Had my 2004 S4 serviced due to a check engine light and occasional oil light. Service department tried two times to fix the oil leak with no success. While charging me and my warranty company both times for their incompetence. On top of the poor service they left my once brand new looking engine compartment like some kind of grease monkey was let loose in there for a few days. Then as they tried to shmooze me with a free car wash they acid washed my wheels and wrecked the finish,which took them three attempts to correct until I had my own refinisher repair at their expense. All in all the service writers and managers where very nice its just that they dont have any good techs working on their team. Maybe they should retrain their staff, I mean its not like these guys are making chump change ($95.00 HR) service fee.

Tom Kaspar

Jun 30, 2008

This is by far the orst delaership to deal with. I puchased a brand new 2008 Audi A4 convertible that was a lemon and they could not repair. The dealership wanted nothing to do with me and told me I had to deal with Audi directly. The sales manager and the business manger were horrible and did not help in anyway. Dealing with Audi directly also was a nightmare it ttok months to get my money back and 7 months to get the NY state sales tax. The only good employee in this organization is Joe the service manager.I continue to tell everyone I know not to deal with the dealership.

thonglb

Oct 2, 2006

I had a minor accident and Chris of Anchor suggested that I bring my car to Five Star Collison (partnership with Anchor Audi) to get the work done. I have been using Bierner and have not be too happy with their work. Turns out getting hit by the other person was the least painful part of this ordeal. The folks at Five Star took twice as long as the estimate to get my car fixed. When I finally picked up the car, I noticed that my arm rest has been broken by them when they were "detailing" the car. Took them another two weeks to repair that. I found minor scratches with the interior but am living with it because I am afraid they will do more "detailing" if I bring it back to be fixed.

longislander1

Sep 8, 2006

I have had a generally good experience at this dealership. The new service facility has adequate parking. They've given me loaner cars after my warranty expired. They're courteous and friendly, although a lot depends on the service advisor that you get. On one occasion, they did replace brake rotors on the wrong end of the car. No one noticed and I drove home that day and found the problem when I looked under the car. I have to say, though, that when I called the service manager, he asked me to bring the car right in and they replaced the additional rotors at no charge. It was a stupid mistake and, fortunately, it didn't compromise the safety of the car. But I was pleased to see that the dealership was willing and eager to make things right, even though it was inconvenient for me to bring the car in again. I also found the sales experience to be good here. The salesman was willing to work with me on price. I'd probably buy another vehicle here.

catdog

Jul 20, 2004

The sales staff will promise you the moon, even when you have a service problem, but there is never any follow up. The problem with the manufacturer is that Audi dishonors warranty claims which other premium car manufacturers (BMW and Mercedes) will cover in a heartbeat without any hassle, and Anchor's service people will not go to bat for you. One of my main nuisance complaints with Anchor is that they provide loaner rentals from Enterprise, and even if you have an A8, you end up in some smelly old POS with crank windows. Disgracefully cheap. Bottom line, you can do much better than spend you hard earned money here.

sunday

Mar 7, 2004

A month after my warranty had expired, my 2000 Audi A6 was broken into. The only real damage to the car beside the passenger side window was for some strange reason the front ash tray. You would think this would be easy to replace or perhaps Audi as a courtesy would replace it as a good will gesture. Well neither one was done. Upon bringing the car to Audi I soon found out that Audio would not help me out due to the fact that the warranty had expired and that when I inquired as to how much it would cost to replace it, John Lima told me it would cost me $350.<br><br>Upon hearing this I called Audi customer service to complain, they called John, and he proceeded to fabricate a lie stating that the ash tray had broken because I was shoving all sorts of stuff in it.<br><br>To make a long story short. I'll probably never purchase another Audi and I will definitely never go back to Anchor Audi of Lynbrook.<br><br>Good luck if you decide to use them. As for Beiner Audi in Great Neck, they might not be perfect but they try to do the right thing by you.

my97A8

Mar 1, 2004

Brought my A8 for service on a number of occations. People were friendly. Problems did occur when they needed my car a four days. Did not get straight answer so I decided to go to shop. Was horrified to see thay got into an accident w/my car. They said it just happend but the car was dirty and the dirt was not disturbed, si I was sceptical w/their truthfulenss.:) They did have everything repairs and even paid for my car rental. I still have the brakepad indicator light on which they had tried to repair three time w/i a two month period. They chearged me each time for what they siad was a fix. I showed them on my invoice that the warrenty states 90 or 4k miles which ever comes first. John L. did not accomodate me in anyway by saying this does not pertain to electrical part. I said why does what you are saying not written? Could not answer me. I thought I gave them enough chances to do right by me. I continue to go else where for servicing.