Audi Meadowlands reviews

Raj214

Sep 10, 2016

My wife and I had an amazing experience working with Marilyn! She was patient with our questions and a pleasure to speak with! Very helpful and fought to get us a great deal! She keeps the atmosphere fun while being very helpful and extremely knowledgeable about the models, options, and details!

Antonio

Sep 8, 2016

Customer Service was great but the process was better. Everything was taken care before the desired pick up time. I never imagine saying this but it was a pleasant car buying experience.

madsenan

Sep 8, 2016

Alex was fantastic, he was very supportive and helped me through any process that I was unsure about. The service check up was much quicker than anticipated also.

ArjunModak

Sep 5, 2016

This dealership was recommended to me by a friend who had leased a car from here last year. As soon as I entered the dealership, I was introduced to Sam who was very helpful and patiently explained all the features of the 2017 A4. He was able to answer all my questions and also made it a point to get back to me every time he did not know an answer to my question.He proactively communicated with me giving me regular status updates on the delivery of my car and ensured that he was able to find the right car (a rare combination) at the right price.Ont he day of delivery, the process was extremely smooth and I was in and out in 45 mins. The car was all prepped and ready and once again Sam explained all the features patiently before I drove off with the car.I would definitely recommend Audi Meadowlands to anyone who would be interested in buying an Audi.

gboden44

Sep 1, 2016

As soon as I walked in, I was greeted immediately and within minutes I was talking with Stephen about my interest in an Audi A3. After taking a thorough test drive and being walked through all of the features available, we were ready to talk price. Audi Meadowlands was open to my pricing needs and helped me walk away with a price I couldn't be happier with. The entire process was smooth from beginning to end. On the day of delivery, I did not have to wait at all to hop in to my new car and was given another highly detailed tour through all of the available features. Stephen continued to follow-up in the days following my pickup to make sure I was highly satisfied with the car. I definitely am and would recommend Stephen and Audi Meadowlands to anybody interested in an Audi.

nper88

Aug 26, 2016

A pleasure from the moment I walked in the first time until I rode off the lot in my new lease. Pricing was more competitive than any other dealership that I called to price.

twity81

Aug 18, 2016

i had the great experience working with Alex and Joe . They helped me return my old lease and get my new car on the same day in 3 hours. Will definitely recommend my friends to get cars there.

srvnkumrs

Aug 9, 2016

I hade my deal done over the phone.. everything went smooth and I got the best deal. Best dealership in the NE region. Highly recommended.

Pumpkin23

Jul 25, 2016

I am extremely happy with the overall experience i had on July 15th 2016. I had the pleasure of working with a stellar salesman named Jess Garcia. Jess went above and beyond to assist me with all aspects of my purchase. He was excellent in his quick responses to any of our communications prior and post sale. Audi of Meadowlands is lucky to have Jess on their team. I look forward to working with him on future purchases as well as referring Jess to family and friends. Every time i get into my Audi A6 an instant smile comes to my face! Thank you Jess!! For giving me the ultimate Audi experience! You're a gem!

Oscar

Jul 22, 2016

As always, prompt, courteous, and friendly serviceAnd a Free, woo Hoo Had a tire going flat, no app to, but Candida got me in right away and had a tire waiting for me

nathalia williams

Jul 18, 2016

The employees are very professional and at the same time provides an open environment to guarantee the best service for customers. From sales to the service department thank you all.

AUDIS4CRAZYLEGS

Jul 6, 2016

Hello, To sum up my experience in one word will be "WOW! The customer service that Yvonne provided was top notch. I was contacted and informed throughout with the progress of my repair . Yvonne understood my situation. I was in need for the car to be repaired prior to the weekend. My son used the car being serviced for a weekend job. Yvonne was courteous, patient and respectful. She keep me updated via email and phone. I never felt so at ease having my car repaired, I definitely will go back. KUDOS to Audi Meadowlands for hiring such a fantastic customer focused employee. Words cannot express how thrilled I'm with your service. I seldom complete reviews; however, your service level impressed me so much I had to!Wonderful ExperienceSatisfied CustomerPeter Taylor

ndidi obi

Jul 2, 2016

Alex made my experience very pleasant. He went above and beyond measure to get me the best deal possible. Communication was excellent, I was always kept informed of what is happening and when my car will arrive. Pick up day was made simple, no hassle easy breezy, Alex explain everything I needed to know about my new car.

S4 Driver

Jul 1, 2016

I have been driving and leasing cars for years. In recent times, I have been driving Audis and have never been happier. What has made this experience even better was the amazing service I have been getting from Audi of Meadowlands in New Jersey. Candida and the rest of the staff have been fantastic. They have been responsive, caring, and simply professional in dealing with me. The loaner service and delivery program is unbelievable, Not only is my S4 ( manual) the best car I have driven, but the dealership, hands down, is by far the best service I have ever received .

adamge67

Jun 24, 2016

Bought my A6 in for its scheduled 15000 mile service and was given loaner for the day. Received call when car was ready a few hours later. Everything was done to my satisfaction.

Nilbeth14344

Jun 11, 2016

At first, I was reluctant at this dealership until Sam explained to us thoroughly about the whole process. He even explained to us the history about Audi. This place doesn't rip you off in my opinion. I have been to different dealership and all i can say is "this one is unique" I will definitely recommend you see Sam...

Giovanna V Leggio

Jun 8, 2016

I had such a great experience leasing my first car, I am extremely satisfied and that is something i do not say often being i am a picky person, but i must be honest i have nothing negative to say. Steve my sales person was great he was always available and always kept me informed. Christine was very helpful as well both very friendly answered any questions and I had a lot of them, and I actually learned a few things myself. Really recommend this dealership!

BeeQ3

Jun 1, 2016

Great experience with Audi Brand Specialist, Sam Shehata! Sam is very knowledgeable on all cars of interest and their respective competitors. He is extremely personable, and did not exert any pressure to make a sale throughout the experience! Rather, he offered a comprehensive understanding on the specs and features of the Audi of interest. I highly recommend working with Sam for his professionalism and outstanding customer service!!! The finance person was also well versed, organized, thorough and made the overall process efficient and painless! Extremely satisfied with the experience of the entire team at Audi Meadowlands!

jeffc3

Jun 1, 2016

I had a great experience purchasing a 2017 Audi A4 at Audi Meadowlands through Sam Shehata. Sam was very knowledgeable about the A4 and Audi options, pricing was fair, and most importantly to me, the process was straight forward from start to finish. It was a pleasure. Thanks again Sam!!

YujieZha

May 22, 2016

I bought Audi Q5 at Audi Meadowlands, and it was nice experience. Price was fair, and Sales rep, Sam Shehata helped me settling down everything.

Milenzam024

May 19, 2016

NOTHING COMPARES!!! Richard went above and beyond for me! Getting my Q5S was the easiest, most pleasant experience. I've had an Audi before and my only regret was going to a different dealership. Meadowlands audi was waiting for me with my dream car!

BobAudi

May 16, 2016

Yvonne makes the servicing your vehicle completely pain free. She's very accommodating, professional and a pleasure to work with. I would highly recommend this dealership and its service area.

JMS

May 1, 2016

Excellent experience dealing with Rich and the dealership. Transaction went smoothly as it has on our previous 2 Audis. Now we have 2, and A8L and an A5 convertible. Very satisfied.

ssaraswa

Apr 29, 2016

I had a great in and out experience for my 25,000 mile servicing. There was no waiting and the staff helped me with the baby. They took great care to transfer my stuff to the loaner and back. I enjoyed my experience.

vicabe

Apr 26, 2016

Alex and all the staff was friendly and professional, The process was fast and seamless with my trade inWe love the vehicle and feel very satisfied.

HappyNewUsedPorscheOwner

Apr 16, 2016

I searched for used 911's for 2 months and found lots of junk, until I found a gem at Audi Meadowlands. Gabby called me back promptly, researched and answered my preliminary questions, and set me up with Taylor Sumser, in sales, who was smart, respectful, and motivated. We easily closed the deal, and now I've asked Taylor is finding a car for a family member.

mudd1118

Apr 14, 2016

when my wife and I walked into the dealership, we where instantaneously acknowledged of our presence. A very friendly sales person introduced himself and we proceeded with our transaction.within 1 hour we had a fair price for our trade-in and a good discount off the sticker price. no sales gimmicks, no hard sells. we told him what we wanted and he delivered. After the sale was complete, our sales person sat with my wife for an hour going over all the car's new features. A big plus in my book We will return to this dealer again. thank you for your professionalism

keith Robinson

Apr 7, 2016

This was One of the best car buying experiences I ever had.They were honest and went above and beyond to assist me with my purchase. They are trust worthy. Very professional. I walked away very pleased and satisfied.

LeoPichardo

Apr 6, 2016

They Helped me through the process of purchasing my first Audi. Alex went out of his way for anything I needed. Any questions I had were answered. I felt comfortable and not pressured.Thank you Alex Kyriakou !Leonela Pichardo

VGB1963

Mar 22, 2016

Audi Meadowlands always provides excellent service!! Andrew goes above and beyond to make sure our vehicles receive the best care. It is a pleasant experience from the moment you drop of your car to the moment you pick up your car. I trust them completely and would recommend Audi Meadowlands highly. A+ service!!

arif12

Mar 16, 2016

This is was second time leasing a new Audi. This dealer, by far, was the smoothest experience ever. Everyone was helpful, direct, and did not beat around the bush. I will continue to use this dealership even if i have to travel 45 minutes from where I live,

Ddag21

Mar 12, 2016

I always have a great experience at the Meadowlands service center on Westside Avenue. Yvonne is the best! Very nice and extremely helpful. Omar the assistant in the front has always been great to us. You couldn't ask for a better staff.

A4girl

Mar 1, 2016

This was my second time taking my Audi in for recommended service. Service center makes it a pleasurable experience. Valet takes your car, check-in is quick, loaner is made available if needed, there are computer workstations & Wi-Fi to make the time go fast, and snacks & coffee are provided. The estimate was 1.5 hours and that was exactly what it took. Car is returned not only serviced but washed and cleaned inside ! Highly recommend this service center.

RS5guy

Feb 20, 2016

Service department was excellent and I am very happy with the service of my RS 5. My car has been serviced a few times and the service department has been very priofessional and helpful each time I have come in to get my car serviced.

Nchanley

Feb 16, 2016

Taking my Audi in for service is always a good experience. Only negative is the $433 cost to replace my car battery that failed the diagnostic test. Wasn't expecting the battery to go on a 4-yr old car with 43,000 miles.

happy in hoboken

Feb 6, 2016

Thank you Alex for professional and quick service! The perfect experience. I won't take my car any where else. There's nothing else for me to say.

souvick

Feb 1, 2016

Right from the moment I walked in, Alex made me feel comfortable and was courteous enough to listen to my needs and then suggest an appropriate solution. Since I was concerned about the trade-in and price, Alex took great care in getting me the best deal. I really appreciate his help throughout and will look forward to have him as my point of contact in the future for Audi servicing. His kind gesture to have a little note to gift the car to my wife was really appreciable.Thanks.

Audi12

Jan 9, 2016

My experience at Meadowlands Audi was exactly what I needed it to be. Buying a car can be a stressful and annoying practice. From negotiations to finalizing paperwork the team at Meadowlands Audi is extremely friendly, and trustworthy. No hidden changes or no pressure to purchase unnecessary extras

DBJC2

Jan 6, 2016

I'm not crazy about going to dealerships to get anything done, but I have to say the experience here was painless. The staff was very polite and they performed my 5000 mile service, with car wash and valet car service, quickly and professionallly. I'll be back.

SUV123

Jan 6, 2016

Very positive experience in purchasing a new Audi Q3 from Steve Seigal. He provides an exceptionally high level of service and is extremely knowledgeable, friendly and accommodating.

Oscar

Jan 1, 2016

First time I needed service for a repair other than routine maintenance.As usual Candida was expert, professional, and friendly A loaner was provided on the spot, and the entire process was pleasant

Tim123

Dec 21, 2015

Candida and Omar are terrific. They are always friendly, responsive and professional. The dealership's pick up, delivery and loaner service makes servicing super easy. Thank you!

Jbags10

Dec 14, 2015

Marilyn made my experience at Audi meadowlands an enjoyable one. She is awesome and I highly recommend her. She was attentive and worked extremely hard to find the perfect car for me.

Jb99

Dec 11, 2015

Steve could not have made getting a new car easier.. He had several cars pre-selected for me based on my preference and we were able to complete the sale in 20 minutes.

Edwinb8

Dec 5, 2015

Did my first service here on my car and I wasn't disappointed. Explained everything to me and kept me updated on my car throughout the service. Looking forward to going back. Double check the work and everything that said was being done was done.

AlexP1

Dec 2, 2015

Service advisor was very professional. My vehicle was not fixed the same day it was dropped off but the shop had a loaner ready for me. My vehicle was picked up the next day and I'm very satisfied with the service/work performed.

jackrc10

Nov 26, 2015

Candida was excellent - service was quick & car was delivered back to my office within a few hours. Staff was friendly & all problems with the car fixed

waytrain

Nov 25, 2015

Team was excellent can not do enough for the owner kept me upto date with ongoing work and scheduled pick up and drop off for me

GW

Nov 15, 2015

Team is excellent, Yvonne Yulan is an excellent representative. My complements.Very professional, extremely accommodating.In addition all people at facility are very customer service orientated.

Sacattac19

Nov 14, 2015

very imoressed with service and courtesy. Friendly place to buy a car, will def be back to buy from them.. No doubt the best dealership I've ever been to . Total experience was great.

Oscar

Nov 13, 2015

My third car with this dealership, plus my family as well. Great courtesy and service, always I would recommend anyone to this dealer. Service and sales are excellent

ASGIII

Nov 7, 2015

The service department at this store is absolutely amazing. Give Bil V a raise. Good luck moving to the new location, this will make it slightly more convenient.

michaelhood

Oct 27, 2015

The online booking system makes it easy to get an appointment. The service adviser gave me an accurate forecast of how long the work would take. The technician checked all of the items I mentioned and produced a clear and detailed report. The waiting area is pleasant enough and the staff are friendly.

Champs9900

Oct 1, 2015

I went to this dealer based on a coworkers recommendation. He referred me to Edwin. However, Edwin was on vacation... However, Edwin sent me to James. James was terrific. Very friendly. Straightforward. Knowledgable. And fast. I leased a 2016 SQ5 for a tremendous price... Other dealers weren't even close to what they offered. I was out of there in about 2 hours. I didn't get any of the "typical" dealer tactics. Can't wait to do it again in 3 years. Thank you for a wonderful experience. I love my Audi so far.

Armi

Sep 29, 2015

I have been going to this service center since I purchased my Audi Q5 in 2011. Candida is wonderful and a pleasure to deal with.

mattrains

Sep 21, 2015

I could not have been more satisfied with the service department at Audi Meadowlands! I leased my Q5 from Town Audi and always thought that the customer service was mediocre at best. At the recommendation of a former Town employee (and friend) I brought my Q5 in for service at Audi Meadowlands and I don't think that I could have made a better choice. I dropped my vehicle off on a Friday afternoon for its 25,000 mile service and it was done the next day! I asked my service adviser (Yvonne Yulan) if it was possible to see if there was an MMI update because the system was running slow and she said that they would take care of it (I had complained about this at my last two services at Town Audi and I was told that they wouldn't do an update unless I'd like to pay for it!) Not only did they update the system, they ended up replacing some components of the Navigation module under warranty that weren't functioning properly, something that Town Audi never found and apparently overlooked. My mother picked up the car Saturday afternoon and it was washed, vacuumed and ready to go. Yvonne couldn't have been any more friendly and courteous and I will certainly be bringing this vehicle here for service for the duration of the lease and will definitely be checking in with the new car department for my next vehicle.

JOG2015

Sep 19, 2015

After some initial confusion the day prior to servicing with respect to requesting a loaner vehicle, Yvonne Yulan 's style and efficiency made the service experience more than satisfactory.

Brooklyn

Sep 17, 2015

We really appreciated the level of service and creativity displayed by Steve and had a much better result than other Audi dealerships I have dealt with.

Vanessa24

Sep 16, 2015

They treat you like family here unlike so many other dealerships we have been to. We had a terrible experience at the Manhattan Audi after spending two whole days with them! But our entire experience at Meadowlands was seamless and we were in and out with a car within a couple hours. I am not the kind of person who will go to 20 dealerships and spend nine months to find a car. I want quick service, a good price and great relationships. That is exactly what we got here. Terry gave us the best deal we could possible get and gave us his undivided attention the minute we were in the door. He is an absolute gem of a person. It was such a pleasure doing business with him. After our purchase he spent almost 30 mins explaining the car's features and making sure we had all the information we needed. We have never gotten so much attention after the sale. It was refreshing to find a dealership that really values its customers. The finance department was also absolutely thorough and explained all our lease terms etc to our is a lot of detail until we were well informed. There were no sales gimmicks and we felt comfortable with the insurance choices we were given. No pressure tactics and we were treated like human beings! We are very grateful to Meadowlands for a stress-free purchase!They have a customer for life!!

Birdlover

Sep 9, 2015

I had an excellent experience with Rich at Audi Meadowlands. Rich listened to my needs, and was responsive and efficient in finding me the right car at a great price. It was definitely the best experience I ever had at a car dealership. Buying a car is stressful enough. Rich seemed to understand that and made the process pleasant and enjoyable. He was always available to answer questions, and enthusiastic about providing help and support. I would definitely recommend him and the dealership to others.

jnccar

Sep 7, 2015

Called last minute with a tire leaking. Took me in right away and I was on my way in about an hour with a new tire. The tire and wheel insurance policy was one of the best thing I purchased.

tom

Sep 6, 2015

Everyone is both professional and personal. They care plus get it done. I have nothing more to add as this statement sums it up perfectly.

ADIC

Aug 24, 2015

I brought in my convertible to get the convertible hydraulics repaired and the repair shop made a gash in the soft top and claims they are not responsible for any damages done. What a joke!!! Basically they can damage your entire car and claim no responsibility! I will never use them again!

convertiblejoy

Aug 24, 2015

Was able to get in for a routine service in a reasonable timeframe, with a loaner, and fast reliable service. They worked around my schedule.

dhlee91

Aug 24, 2015

Alex Kyriakou was very honest in providing all the information, and was straight to the point from the very beginning, and I think I got the best deal possible. I told Alex what options I was looking for, and he worked and managed to find the exact car that I needed and offered me a price that I think few other dealerships can match. I had such an excellent experience with Alex and Audi Meadowlands. Definitely recommend to anyone looking to purchase an Audi in Manhattan, New York/New Jersey area.

massiel69

Aug 19, 2015

They put me right on the money I wanted to spend, very polite and knowledgeable, answered all my questions, fought for my interests, good business

jboyaca

Aug 18, 2015

No condescending conversations. I got the facts, the scores and options I needed. All questions answered to my satisfaction and I got what I wanted.

Michael

Aug 18, 2015

My sales rep Steve Seigal loves talking about cars, (me too!!), and was incredibly knowledgeable about all cars, NOT just Audis. He took great interest in what I felt was important in a car, and tailored it to what he recommended I get. It was the first car buying experience where I did not feel like all they wanted was my money. Even the financial person did not try to sell me a bunch of useless add ons. Everyone at this dealership is low key, and made me feel relaxed and comfortable. I cannot say enough good things, except, if you are getting an Audi, DON'T GO ANYWHERE ELSE!! You would only be wasting your time, money and you won't be treated as well.

Lgrossbard

Aug 14, 2015

I switched from Paul Miller about a year go and could not be happier. I have a Porsche, Audi, and Mercedes and you guys are the best

11111

Aug 13, 2015

I took advantage of their pick-up & delivery service for the first time. It was seamless. They picked up my car on schedule, diagnosed the car, communicated all service intentions for approval then returned the car on schedule.It was very nice.

mastered7

Aug 11, 2015

I did not have an appointment and just brought my Audi A6 into the Service center since my Brake warning light had come on. Andrew was friendly and attentive and was able to take my car in to correct the problem and also had the 45,000 mile service done as well.

saloomi

Aug 11, 2015

I have been servicing my car at your dealership for over 3 years and every experience has been a great one. Candida is the main person that I have been dealing with for over three years. She continues to provide excellent customer service! She is thorough and extremely knowledgeable! I will continue to use your dealership to service my car.

Jasonp

Aug 10, 2015

Overall service was exceptional! Yvonne Yulan was great, she treated me as if I was family. I would recommend Audi to anyone. I didn't wait too long and the price was reasonable

dkozinn

Aug 5, 2015

I'll start off by saying (no offence) that I hate car dealers. With that said, these guys made the whole experience truly painless (and I'll take them off the list of dealers that I hate). Everyone was respectful, polite, and there was none of the unnecessary "well, I checked with my manager and I can't offer you what I originally promised" that seems to be prevalent elsewhere. I got what I was promised, they kept me informed at every step, and even "fixed" a problem that had nothing to do with them directly (issue with transferring my myAudi service to the new vehicle). They handled every pieces of the transaction and made it a really easy experience. Kudos to Alex and everyone at Audi Meadowlands.

Rossy

Aug 1, 2015

After searching several dealers in the area. Purchasing a Q5 from Audi Meadowlands was the most satisfying experience ever. James Erlikh made it possible by offering me the best deal on a premium plus. James is very honest and knowledgeable of Audi vehicles. He made me understand clearly that I was getting a phenomenal deal. He pick me up at home a few miles away to bring me back to sign and seal the deal. I am so truly thankful to James and the staff of Audi Meadowlands.

jad2435

Jul 25, 2015

From the moment I walked into the dealership, Steve was excellent. I was apprehensive about the whole car buying/leasing experience before, but Steve took the time to explain everything completely and made me feel extremely comfortable with the car, the price, and the service that the dealership will provide in the future. I will absolutely recommend Steve to anyone who is interested in an Audi. He is a wonderful salesman. I also love my car so far.

lanbow0725

Jul 25, 2015

Owned BMW and Honda previously and learned that buying a car can be painful depends on the dealer you work with. Did my research online and went to Audi Meadowlands since they called me back in 5 minutes when I expressed interest on website. Met Terry and man he's just experienced, honest and straightforward. Test drove the 15' model first and Terry answered all my questions with patience. We then went through all the details but then I decided to order a 16' model. Normally the salesperson may get pushy at this point since it's the year end for 15 model and they'd love to get rid of inventory, but Terry just made all the efforts to deliver what a customer wants. We put in the order but the 16' model I like became unavailable and expected delivery is 3 months far, Terry searched and followed up for a week and I got my new car delivered within a month since we ordered and before my birthday! All in all Terry is just the best salesperson I ever met and the team in Audi Meadowlands got me in and out with the new car in 30 minutes since they got everything set in advance! Nice and easy shopping experience and I'd definitely recommend Terry and the awesome team in Audi Meadowlands!

Rubia_1

Jul 21, 2015

Very happy with the service Yvonne she was very good they have really good customer service I use their car until they fixed mine that way I don't have to stop doing what I do

JMS

Jul 19, 2015

Upgraded new A8L with Rich. Everything worked smoothly. All paper work and documentation had been completed by phone and on line including credit information etc. and everything was ready when we came in to trade cars.

Lor_p

Jul 6, 2015

Recently bought a 2015 Audi A3 at Audi Medowlands. I worked with Steve Ackerman, who was great! He was really easy to work with and made my whole car buying experience stress free.

phlug97

Jul 6, 2015

Steve was very friendly, professional, knowledgeable about his product and competion. Handled my trade-in hassle free. Would highly recommend to anyone wishing to buy and Audi.

scottag3

Jul 6, 2015

Came in to lease an A3 6 months ago and James was patient , honest and open with me. Came back 6 months later and went right to James to seal the deal. He was correct in having me hold doff, given my circumstances with a previous lease. I trust James and love his deep knowledge of all things Audi (and competing cars). Looking forward to my next purchase with him!

TylerA

Jul 6, 2015

Audi Meadowlands is as good as it gets. I have purchased two cars from Steve Ackermann, who is clearly a highly-knowledgeable car enthusiast. He answers every question, does not pressure you into making a purchase, makes you comfortable, and works with you in a collaborative way. He makes sure you leave happy and end up with what you want, keeping true to his word the entire time. Recently traded in my A4 for an S3 and he made the entire process fair and seamless. Based on my experiences with Steve, I intend to continue taking my business to Audi Meadowlands.I've dealt with dealerships where it feels as though you're swimming with sharks. Have never had that feeling at Audi Meadowlands and doubt I ever will. Top-notch service, friendly staff, and a lot of integrity and pride in what they do.

Ahmad_A

Jul 5, 2015

The staff are professional and very eager to assist when I arrived for service. Andrew Olive greeted me at the front desk and quickly handle my service and provide me with a loaner car.

nikesyrena

Jul 2, 2015

This transaction was handled mostly by email. The pricing was attractive and everything was confirmed by email and documented as promised. Then we saw the SUV and decided on larger wheels which are a more expensive option. When we decided to switch vehicles it went seamlessly--no attempt was made to fudge on the agreed price for the first vehicle and the replacement was priced with the same margins. John gave my wife a very thorough course on the vehicle on delivery and she came away feeling like she was pretty well versed on all the technology. Overall it was a very pleasant transaction. They dd not waste our time or play around the edges with any aspect of the deal. .

fcarley

Jun 27, 2015

I received exceptional service on my last visit to Audi Meadowlands Service center. Everything went exactly as promised. As soon as Andrew knew the car had to stay he set me up with a brand new loaner vehicle. Car was ready as promised. When my car was return it was very clean almost like it had received a complete detail at no charge.

bullmkt

Jun 25, 2015

On a busy Saturday, Marilyn Tedesco, helped me select the right Audi through a lengthy test drive, extensive review of options, and available cars in the region. Marilyn was completely focused, unusually knowledgeable, and extremely patient. We were easily together for over two hours. Working with Marilyn was so pleasant that I enjoyed the whole experience. highly recommend Marilyn and look forward to working with her on my next vehicle purchase. Marilyn is the best and her manager, Joe Choi, really knows how to facilitate getting a deal done!

frg0215

Jun 20, 2015

Wonderful dealership and Jason Flores was great to work with. Extremely nice and very outgoing and willing to work on the price. I'd definitely buy from them again!

RichTrawinski

Jun 20, 2015

It was a great experience, Terry Axel handled everything and made the entire process very simple for me. Over a month later he continues to respond and handle all my concerns and questions etc. Also, the rest of the staff including the finance department is really great. I had the pleasure of just dealing with the them for some extra added services and the entire process and email exchange was actually hilarious while to the point and down to business. -Rich Trawinski

AlexP1

Jun 19, 2015

Upon my arrival was greated by attentive valet parking personnel, service rep was very helpful, friendly and professional, service was fast and facility looks nice and very clean.

nirav1521

Jun 13, 2015

the customer service is best and specially service desk person candida diaz is best in her job what she is doing and very polite with customer who comes for car service.

sdircks

Jun 12, 2015

I worked with Terry Axel in hopes of purchasing an Audi that was right for me. He was honest, upfront, and most of all committed to landing me the car I wanted. I have had previous experiences working with car salesmen that want to twist and manipulate information so they get what they want. Terry is the complete opposite. He adds a personal touch you would expect to receive at a five-star resort. I drove out of Audi Meadowlands (in my new Audi) feeling ecstatic and content with my purchase.

CarylC

Jun 3, 2015

I cannot say enough about my experience with Stephen Seigal, my Audi salesman for the Audi A4 I just leased. This was my first Audi and I had some trepidation. Not only was he patient, knowledgeable, courteous, accommodating...we had fun which is rare when you are negotiating to buy/lease a car. He has even called me several times to make sure that I didn't have any unanswered questions, especially since this my first Audi. He showed me how to use my upgraded technology and called me back immediately when I thought that I wasn't doing something right. I feel as if Stephen is my personal "Audi" guy and I will recommend him to others without reservation. I am now an Audi "groupie. This dealership is fortunate to have people like Stephen and Annie on board.

Mike H

Jun 2, 2015

Anyone can sell you something once. The real trick is to have a customer who wants to return and buy from you again!! That is the case at Audi Meadowlands only its not a trick. They do it with ease, by offering you great value, a no nonsense approach, and good old-fashioned, best in class, customer service.In 2012 Edwin Mercedes was my salesperson and he and the team at Audi Meadowlands won my business with a beautiful Q5 Premium Plus at a lease price over $100 less per month than my local Audi dealer, 30 minutes down the road. In the 3 years I owned the car Edwin and the service department were there for me when two minor challenges of my own doing presented, and they went the extra mile for me when they didnt really have to.Fast forward 3 years later to May of 2015, and the dealership calls me in to get out of my lease 4 months early to take advantage of some great pricing and some owner loyalty offers. Edwin is now the Sales Manager, and Marilyn Tedesco is my salesperson. I walk into the dealership and Im greeted like an old friend or a family member, and I walk out with a car with a sticker price $5,000 higher than the vehicle I brought in and my payments are LESS! On top of that, they found the car in the color combination we wanted, 400 miles away near Buffalo, NY and had the car trailered in for us at no extra charge. Oh and did I mention, just like the car I leased from them in 2012, my new car came with a FULL TANK OF GAS!!My wife and I love this dealership, and never get the feeling were being sold. The staff is genuine and they all care about the customers. A few words about Marilyn Tedesco, and Alex Kyriakou: First off, dont be fooled by this young woman who looks like she just graduated college. Shes a car business veteran, and long time employee of Benzel Busch who knows more about cars than half the sales guys Ive met at other dealerships. Sweet, helpful, and a total pleasure to deal with, shes older and wiser than she looks and if youre lucky enough to work with her, grab the opportunity, you wont be disappointed.Today, we met Alex Kyriakou who was covering for Marilyn who could not be at the dealership when we were picking up our car. He took care of all the paperwork, including speaking with my insurance company to add the new Q5 and deleting the old Q5 from my policy, ending my old lease, and showing us a few new features on the new vehicle. He helped us sync both my cell phone and my wifes cell phone with the Bluetooth and Audi MMI system, and showed us how to work the new and improved Navigation. He even programming my home address and the dealerships address to get us started. Annie in the finance department made easy work of the paperwork and after about half a dozen autographs had us on our way. Quick, easy, and simple as it should be. Benzel Bush and Audi Meadowlands are a Class Act, and Im thrilled to now call myself a repeat customer.

desiron99

Jun 1, 2015

Candida Diaz was a pleasure to work with and the valet attendants were courteous. First class experience and I look forward to my next service visit.

Shan122

May 26, 2015

Everyone at Audi Meadowlands was extremely friendly, knowledgeable and helpful. They take the time to get to know you so they can place you in the best car for you for the best price possible. They are very willing to work with you and your budget and the most important thing to them is to make you happy.I would highly recommend this dealership!

mikedatsammsound.com

May 11, 2015

this is my 3rd vehicle from the audi of meadowlands dealership. The sales and service is always top notch and I would highly recommend them

Andy

May 4, 2015

This is my second Audi Q5 purchased form Audi Meadowlands, and once again they exceeded my expectations. James was a huge help in every aspect of the experience, from finding the car I wanted, all the way through to an easy delivery. One of the best parts? James really valued my time - at 1.5 hours away, all it took was one visit to pick up my vehicle!

Nessa

Apr 30, 2015

Great people, willing to work it out and care that you are comfortable and happy with your car. They follow thru to make sure you stay happy.

Pucho100st

Apr 19, 2015

Just picked up my new 2016 Audi supercharge full loaded. The car buying expirence was equal to none. This isn't my first Audi, nor luxury car purchase, but it's defiantly the best!Anthony and Alex were just fantastic in the way they sold me the car and how the car was delivered.

mikegardner

Apr 18, 2015

Hands free service at its best. You drive up get out of the car and everything is taken care of no worries what so ever. At the end they contact you and explain in detail the service if they haven't already done so throughout the process. Grab a snack and set back and relax.

JRJL

Apr 14, 2015

I was immediately taken care of upon arrival, discussed services to be performed, car serviced in a timely manner. While I waited staff was attentive. Thank you for a nice experience.

Aldemar7

Apr 8, 2015

Excellent service candida was very helpful and very cordial help me with all my needs and explain everything to me really clear and made my time at the dealership very stress free

ABC

Apr 2, 2015

Steve Seigal has been terrific throughout. He has proven to be professional, courteous and competent and I am very grateful for his candor and experience. This is my first Audi but I am betting it will not be my last, thanks in large part to Steve.

bluetoe122

Apr 2, 2015

I'm never leaving!! Marilyn is truly the best. She made my whole experience so easy. I am a lifetime client. I love my A5!!

bcivetta

Apr 1, 2015

The dealer and the service department is very friendly . I am very pleased to have used the Audi Meadowlands dealer for my A4 . The transaction was easy and professionally done.

mbA6

Apr 1, 2015

I have used this location for the past four years........Great staff, very efficient, not a zoo like many other service centers, but out of the way and difficult to get to....

jkaliebe726

Mar 31, 2015

I went into Audi at the urging of my boyfriend. I had my heart set on a Mercedes, but he convinced me to at least take a look. Steve was extremely knowledgeable and convinced me that the Audi A3 was the right car for me. He worked with me on pricing and did everything he could to get my business and make me happy. Car buying can be very uncomfortable and stressful. Steve not only made it simple, but he also made it fun! I would definitely come back at the end of my lease and would certainly recommend him and this dealership to my family and friends.

mman55

Mar 28, 2015

Great salesperson and great buying experience. One phone call and he not only got the ball rolling but handled everything. Also great follow-up to make sure we were completely satisfied.

Amy

Mar 23, 2015

I have never been so happy or well taken care of throughout the car buying process. From the minute I walked in- the lovely receptionist to the ultimate purchase of a new Audi A3. Terry is a terrific, efficient and honest salesperson and I would highly recommend anyone looking for an Audi go and meet Terry at the Secaucus location.We carefully looked at and went through all possibilities for my lifestyle and I am thrilled with my choice, my new car and will be happy to buy another Audi from Terry in the future.

Joe

Mar 17, 2015

I bought my car at Audi Meadowlands, the transaction was so pleasant and smooth that even though I have an Audi dealership close to my house I keep going back to Audi Meadowlands because of their friendly staff, great and quick service. I have yet to leave disappointed. They always fulfill every request, keep you updated on anything they find and they're very flexible with their loaner cars.

Matt

Mar 16, 2015

Slick professional service. Team went out of their way to accommodate my needs and were very flexible. Turnaround was very quick - had my new vehicle in under a week!!

LeeCorrado

Mar 13, 2015

I recommend anyone who goes here to see Stephen Seigal.he made my experience in buying my new car absolutely amazing. He is beyond friendly and well experienced. Every time i went there i had a great time talking to him and asking any questions and i always got an answer.The service he provided along with the comfort level of being there was one i have never experienced at any dealer.I look forward to going back and plan to with any future purchases for both myself or anyone else i know who plans to buy a car.Absolutely amazing!!

MadAlex

Mar 13, 2015

Awesome dealership & awesome deal! This is my second Audi from this dealershp & in both cases these guys beat everybody else in tristate area by far. Im a very tough negotiator but these guys had patience & respect for me & got me an excellent deal. Terry Axel is one of the best cars salesman I have dealt with very personal but professional, pleasant & not pushy.

Donna B

Mar 3, 2015

It was a pleasure dealing with Meadowlands Audi - friendly, non-aggressive selling from well informed sales dept. The first time I ever experienced such a pleasant atmosphere from a car dealership. My entire purchase from start to finish was calm and dignified. The most professional personnel I ever has the pleasure of working with. Thomas Nehme was great.

Joey R.

Mar 2, 2015

I leased a 2015 Audi A3 from Audi Meadowlands and could not be more pleased. I initially spoke to Simone Morejon, who put me in contact with salesman Richard Barbalat. Both were extremely professional, courteous, and knowledgeable. Prior to contacting the dealership, I had a set lease price in mind and did not want to deal with any haggling. Let me just say that I drove away in a new A3 with a feeling of confidence since I had gotten a deal that was way below what I expected to pay. If you are looking for a dealership that is straight forward and will give you the best price possible, then Audi Meadowlands is the dealership to go to !!!

a_i80i9e

Mar 1, 2015

The whole process was so painless. Steve was available every step of the way to answer questions. He picked us up from the train station and drove us to our new car. I would definitely recommend him and Audi Meadowlands to anyone.

richd287

Feb 23, 2015

Just like the title says this Audi dealer is the best around. If your in the market for an Audi please do yourself a favor and come here to see what they have to offer. We worked with Alex who was an absolute pleasure. After leasing two A4's for 6 years we were ready to move up to the Q5. They made this whole process painless. We were even joking around and laughing in the dealership, how many people can say that! An absolutely Stress FREE environment with great people!

vinny

Feb 23, 2015

This was my first lease in over a decade. Terry Axel and the rest of his team at Audi Meadowlands made the whole process enjoyable and easy. After going to 3 other car dealerships, I knew this would be the place I would be leasing my vehicle within 10 mins of speaking on the phone with Terry.I am looking forward to making Audi Meadowlands my permanent leasing car dealership.

Brylan29

Feb 21, 2015

This dealership had the exact vehicle I wanted and fell within the desired price range. Jason Flores was good to work with and knowledgable about the vehicle. Only negative is I felt my S5 was worth more than the the trade in value I received (received $41500 - owed $44000).

NDrader

Feb 17, 2015

The team was incredibly helpful. The rental was ready to go before I even pulled into the dealership. Service was timely, and incredibly friendly. It was a painless experience in what is typically a huge pain. Thumbs up!

Girly girl

Feb 11, 2015

It was a pleasure doing business with Audi meadowlands. Terry Axel provided excellent customer service and worked diligently to get us the best deal for the car our family needed. He made our trade in and pick up process as easy as possible and we couldn't be happier with our new car. Thank you Terry Axel and Audi Meadowlands.

pepe20014

Feb 10, 2015

Service was complete on time, Candida was well prepared to explained about the service, the staff every time is friendly when arrive to the site. Definitely recommend the service from Audi Meadowlands

chris

Feb 9, 2015

Mr. Stephen Seigal, my husband and I would like to say a HUGE thank you. You are a true professional !!!!! Mr. Seigal, you made the car buying experience very pleasurable. You had taken the time to educate us with your outstanding knowledge of the Audi brand. I Highly Recommend Audi Meadowlands.Best Regards,Eric Velez and Christine Valdes-Velez

Ducatista 50

Feb 7, 2015

It was easy to get a service appointment and although I had to change it due to business trip, they were also very flexible in schedule.The service was fast and complete.

bdc104

Feb 4, 2015

Very flexible and speedy service. Easy appointment process, good reminders, friiendly staff and good follow up. Even in the snow :) Will definitely beuseing this dealership location again.

Oscar

Jan 22, 2015

I'm on my third car with this dealership. My father in law and daughter also bought cars here, on my recommendation because we truly love the way we are treated, all the time Dean Birth in sales and Candida Diaz in service are tops

Adri

Jan 16, 2015

It was a pleasure buying my Audi A4 from this dealership. I worked with Terry Axel in particular and he couldn't have made it any easier for me. Got exactly what I wanted and didn't feel pressured to get anything more. He was extremely courteous and accommodating. The whole staff was a pleasure to work with and would definitely go back here for my next Audi.

rajster

Jan 15, 2015

I dropped my brand new S7 with 6000 miles for the following:1- squeaky brakes2- undercarriage rattling as i go over bumps slowly 3- misalignment(i received it back 2 weeks prior and bought a new tire so it was to be perfectly aligned)4- a stain on teh hood i needed removedcar came back and was told they couldn't find the rattling, the brakes still squeak as all audis do that, and if i wanted alignment it was $ 199! i paid $ 80 for the stain to be removed.btw- this is my 5th audi, never has any of them had squeaky brakes!then i left and got a phone call saying there is damage on the loaner and they are charging me $ 300, never again! Rp

maxiinc

Jan 5, 2015

Very friendly and professional .Very creative deal makers. The salesman answered all my questions without hesitation. The Brand is very well represent at this dealer.

Duque626

Dec 29, 2014

I have purchased over 7 cars throughout my adult life and Audi meadowlands has perfected the experience. Edwin Mercedes and his team are far beyond anyone else and that's why this is my second vehicle with him. You cannot go anywhere else if you want the best:

merlyn

Dec 28, 2014

the oil was changed, for sure,......but not so sure of the spark plug replacement. Nary a finger print on any of the coil packs!!

Duenas7

Dec 22, 2014

Excellent service from a great service advisor. Makes my visit every time be a great experience and always look forward in dealing with Yvonne knows my car really well.

bluemax56

Dec 17, 2014

Second Audi acquired from this dealer and this experience was just as fantastic as past. James Erlikh is very knowledgeable about cars and helped to finalize order. James and Edwin, my sales person 3 1/2 years ago, worked together to provide me with a very good and fair deal for both of us. James also searched and found the exact vehicle that I wanted and they were able to get it from another dealer so I didn't have to wait the 3 months for delivery.Alex did a great job in delivering my car and walking through the changes. Even their finance person was very nice to deal with. Only dealer that I have been to, twice now, that was a pleasant experience versus feeling you got taken a bit. Big difference from other Audi nearby dealer who quoted me a number higher than that on Audi's website, didn't give me Audi loyalty credit, wouldn't provide specific deal information, only let me test drive the vehicle 2 miles and not on highways, and tried to sell only their inventory telling me at least 3 months to get the car set up the way I wanted. I couldn't wait to get out of this dealership it was such a bad experience overall.

markoos11

Dec 8, 2014

I bought an RS7 from Steve Seigal. Steve was great to work with. He was clear, up front, and quick to reply with any questions I had. Overall, he took great care of me, and I'm very happy with the experience.

aagarcia15

Dec 2, 2014

This is my second car purchased to this dealer with the same sales person. I found the staff to be outstanding!!!!Everybody is professional and friendly.I am referring all of my friends and family related that ask me about what car to buy and the dealer and sales person that I used.Congratulations!!!!!

Duque626

Nov 18, 2014

Time spent, quality of work, and friendliness of staff are above and beyond! That's why I am continuing to purchase my vehicles from Audi meadowlands. Their service department is by far the best I've ever dealt with.

Stevegn66

Nov 16, 2014

Excellent customer service. I was greeted as soon as I emtered. My service advosor was warm and friendly as she always is when I come there. She kept me up to date with the car during the day. She provided me with a fantastic loaner car. Overall great experience and highly satisfied.

crm470

Nov 4, 2014

I love cars but never enjoyed my experiences at auto dealerships until I visited Audi Meadowlands. I was so particular and concerned about wasting another trip to a miserable dealership that I reached out via the internet to make an appointment and the response that I received from Andrea Visentini was off the charts fantastic. She was genuine in her approach and listened to what my reservations were. She has such a nice way of being helpful and never pushy.She promptly emailed and called me to let me know she was there when I wanted to speak with her. When I did have my appointment she personally was involved and matched me with a superior,knowledgeable individual, Stephen Ackerman. He knows how to let Audi speak for itself, a fantastic product. He is talented & wise to know how a driver becomes acclimated to a new car and makes the process so relaxed and clear. He and Andrea and Vanessa made all the difference in my decision to not shop around but rather get on board with a good thing, a dealership that had the right people, superior service team and great product. I look forward to many more enjoyable purchases. Thanks!

josephmiguel

Oct 17, 2014

The second I arrive, stop and park my vehicle at Audi Meadowlands Service Dept., the great service just begin by having immediately my car received and attended by all the Audi Personnel involved in the entire SERVICE PROCESS until I leave driving a magnificient, nitid, clean and loaded with options LOANER. My Service Consultant is great, paying attention to all details so the SERVICE EXPERIENCE at Audi Meadowlands is outstanding.

dmk333

Oct 1, 2014

I had a target in mind when I started looking for my Audi, so when I found the one at Audi Meadowlands CPO/Service Center, I was sold before I even got to the location. The receptionist was very friendly upon my arrival and sent me in the direction of the floor sales manager... Not quite sure what this guy's deal was.. might have been having a bad day, but wasn't real nice to me. (maybe because I'm only 25 and look very young, a salesman at a luxury car dealer didn't take me seriously) either way, he looked around the room for a bit sent me right to Jason, who ironically was also the youngest salesman on the floor. This guy rocked! not only did he take me seriously from the second I sat down, he was with me every step of the way from my test drive to every single question I had over the phone and in e-mail. Needless to say, I purchased my car less than 2 weeks after meeting for the first time and I could not be happier. A.) because I got exactly what I was looking for with the car, and B.) the most deserving employee got that sales commission. Thanks again Jason!

jehyman

Oct 1, 2014

I have had my car serviced at Audi Meadowlands on 2 occasions. Both times the quality of the technical and administrative service has been outstanding.

Producer120

Sep 25, 2014

We've just purchased a certified used Q5 and have shopped around at audi dealers, a lot! Our experience at Meadowlands was excellent. Jason Flores was our immediate point of contact, and was brilliant, both in person and on the phone, and was quick and clear with all communication. All staff we came in contact with were very friendly and knowledgable, and we felt very well looked after. My only criticism would be that it's not clear on their website that used cars are at a slightly different store location from the new, but it really is a very small criticism on what was otherwise an outstanding experience. Thanks Jason!

davidjhammer

Sep 23, 2014

As the lease on my wife's current Audi Q5 was coming to an end, I quickly began to look into replacement options. I had engaged several dealerships ranging from BMW, Jeep, VW and Audi. Speaking specifically about Audi and the Benzel Busch dealership, I knew I already had in mind the vehicle that we wanted to replace it with, which was another Q5. So, I contacted the sales rep that helped me with my two previous Audi leases and worked with her to arrive at a mutually acceptable deal. The process was very easy going and I never felt pressured or harassed in any fashion. I quickly realzed that Marilyn Tedesco was giving me a fair price on the new car and thus I provided a deposit to have the vehicle held for delivery. When my wife and I arrived onsite at BB, we were quickly greeted and treated with respect and courtesy. Both Marilyn and the Financial Advisor were professional in the approach and they both made the transaction easy and effortless from start to finish.In conclusion, I feel that Benzel Busch, and more specifically, our sales rep Marilyn Tedesco, provided the 'complete customer experience'.I will continue to purchase and/or lease all of my vehicles with BB Audi - Thank you for all of your help!

mbogz11

Aug 21, 2014

Came into a few problems with Alex and Tim (no longer with Audi), and Chris came to save the day. Helped with the issue and resolved all the problems. Very prompt and answered all my questions.

Ron Kreisel

Jul 31, 2014

Edwin, Yvonne and Tim in no specific order, are all consummate professionals and a pleasure to conduct business with. It was a seamless transition to our new vehicle and service with a smile. Thank you again.

modesttoo

Jul 19, 2014

To say I had a great experience purchasing my Audi is an understatement. From the moment we walked in, we were greeted and immediately introduced to our newest best friend, Steve Seigal. Steve was incredibly knowledgeable about the product/brand and took the time to educate us and not just 'sell'. He patiently addressed all questions/concerns and made us feel like we were having a casual conversation; no pressure to make a decision. Ultimately, the purchase occurred almost a month after our first visit and Steve was in contact with us through it all. I'm very big on customer service and treatment we received during this whole process was well beyond my expectations. Everyone I encountered, Steve,Vanessa, Tim was extremely friendly and obviously well equipped with industry acumen. I have no hesitation strongly recommending Audi Meadowlands to anyone and I certainly will return to Audi Meadowlands with any/all future auto purchases.

kjh5285

Jul 16, 2014

I recently purchased a new 2015 Audi Q5 with the help of Steve Seigal. I thought that was the car I wanted, but was willing to explore other options, and Steve was extremely helpful showing me different cars that would fit my needs. The Q5 was the best fit. The test drive was great - and with Steve's encouragement, I got to really see the benefits of Quattro, whipping it around sharp turns. I was also considering the BMW X3 and the VW Touareg, and the Q5 was the clear winner. Steve was able to give me a great price, not far off from invoice, and the financing was cheap and easy. Once I had decided which car, I was a bit worried how long it would take to get it, because the 2015s were just starting to get shipped in. Steve diligently worked in finding the right car for me, with all the options I wanted, and got it from the other dealership in MA quickly, in under two weeks. The biggest delay was just the car being held at port, obviously beyond his control. I was impressed with Steve's professionalism, enthusiasm and refusal to overpromise/under-deliver. The next time I am in the market for a car, I will definitely be going back to Audi Meadowlands.

rgnoles

Jul 12, 2014

I had a great experience purchasing my new Audi at Audi Meadowlands 3 years ago, and always bring my car to their service facility for scheduled maintenance and other servicing needs. Every experience I have had with them has been superb. I highly recommend them to anyone interested in buying an Audi or servicing their Audi.

petermarino

Jul 11, 2014

As a young boy I remember that insurance salesman with the plaid jacket in my parents livingroom, and how many times he hounded them to sign. At 59, I still envision that image each time I walk into a dealership. Fast talking, make the sale types make me want to shop online. That was not my experience with Steve Seigal! He is a relationship manager with incredible people skills. He listens, he follows-up, and his positive energy lifts the spirit. Steve spent over 1 hour demonstrating the which seemed complex tech features of my awesome A6. Steve Seigal redfines the meaning of sales. Audi Meadowlands should be proud to have him on their team!!! Peter Marino

jincoinc

Jun 19, 2014

Great customer service,Alex was very attentive and answer all our questions, I will be a recommending to all my friends, thank you very much for making this transaction simply and easy.

gabymir

Jun 18, 2014

Alex is always a pleasure to work with. The service process is always easy and clear. He is in too of his game and I know he will take good care of my car.

Neal1949

Jun 12, 2014

I always enjoy the great service and the extra care taken by the staff at the service site. From the service counter to the gentlemen that give you a ride or bring your car back they all do an excellent job and make sure everything is done right the first time.

feisty

May 17, 2014

Just had 25000 mile service on 2012 A4 B8 Audi at Audi Meadowlands and left very satisfied. Basically an oil change, but close to same price as independent. Reminded me of ignition coil pack campaign and replace all 4 n/c. Even found and fixed passenger side interior squeak/creak from hood buffer with felt tape. Uses Kendall GT-1 synthetic 5w-40 European spec. Good service writers (Alex Mercedes new his stuff) and mechanics as well. Nice environment will go back

LLMOOOJ

May 15, 2014

Let me start with, we all know the reputation of car salespeople. Now, let me completely dismantle that notion, with our experience.One phone conversation with Steve Seigal, sent us on a seven mile trek from Manhattan to Benzel Busch/Audi Meadowlands. We arrived at the dealership, uncertain of what car was next for us, as we were considering VW, Infinity, Volvo and a few others. We were encouraged, but prepared for the usual back and forth and immediate push. What we were completely unprepared for, was the deluge of sincerity, professionalism, candor and clear enthusiasm we received from Steve. It was contagious. Steve was patient and clear. Our test drive was unlike any past experience. Steve knows his cars and how to demonstrate them. We left considering Audi as our number one pick. And, after much deliberation, we decided to move forward, not only for the brand, but for the man behind it's presentation, Steve S. We trusted him.When we picked up the car, Steve spent well over one hour teaching us the intricacies and operation of this machine. And followed up to ensure our satisfaction and answer questions. We are now the proud owners of a beautiful Q5, with confidence in the dealership and most importantly, a relationship with Steve that we hope continues long after the life of our first Audi.The letter S = Sincerity, Stellar Service, A Smile, and Steve Seigal.

mchadha

May 9, 2014

I have been going to the Audi Meadowlands' service center for the last 3 years and have visited their service center about a dozen times. I have owned other vehicles and used the service centers of 2 Lexus dealerships, 1 Mercedes dealership, 1 Porsche dealership and 1 other Audi dealership. None of these dealerships provided me with the same level of customer service as Audi Meadowlands has over the years. They always have clean and new Audi loaner vehicles available free of charge. And while their facility isn't exactly located in the best neighborhood, it is always clean and well stocked with a variety of refreshments.But more importantly, is the service you get from Audi Meadowlands. I am very particular about my car and can be a demanding customer, yet this dealership truly believes in treating their customers right and doing right by the customer. They go above and beyond and have exceeded my expectations on many occasions. Most recently, I have had a reoccurring issue with my vehicle that is a tricky to fix. And while I have had to make several trips to get the problem corrected permanently, I never dreaded dropping my car off for service or feeling inconvenienced. The reason for this is mostly due to my service advisor, Candida Diaz. I cannot say enough positive things about Candida. She has been my service advisor over the years and is truly exceptional. Candida always remembers me and my vehicle's history, is organized and efficient, has a sincere commitment to customer service, treats you like a VIP, is knowledgeable about Audi vehicles, communicates my concerns well to the technicians to make sure they address my concerns with the vehicle, and can speak to the technical aspects of Audi vehicles unlike many service advisors. Candida has a very positive attitude and is such a pleasure to deal with. She's a true asset to the dealership and I only trust her with my car. I would never consider bringing my vehicle for service to any other Audi dealership.

lvaldez

Apr 28, 2014

I'm happy to share with any and all about how incredibly helpful Marilyn Tedesco, the sales specialist at Audi Meadowlands was in helping me select my 2014 Audi. She was not only helpful, but was extremely courteous, attentive and personable; which made my experience a great one. Thank you so much for the tips on selecting the right vehicle and going out of your way to find exactly what I wanted, rather then make "the sale." She literally made sure I was 100% satisfied, rather than be 99% satisfied which even to me was enough. Again, she cared enough to make sure I was completely 100% satisfied and it's character like hers, I'll always appreciate and will definitely come back to her in the future. Keep up the good work Marilyn and thank you again, sincerely.

hjaipersaud

Apr 14, 2014

I have visited this location may times before and always had a pleasant experience. The staff are friendly and always greet me with a smile, always offer coffee / snacks.

koonafa

Apr 12, 2014

I chose Audi of Meadowlands through word of mouth. The praise I had heard before shopping there certainly proved to be accurate. The staff managed to be approachable but at the same time weren't suffocating and were extremely patient. I had been to other Audi dealerships where some of their brand specialists were incredibly intrusive, to the point where they would call multiple times per day to try to gain my business. This was not the case with Audi of Meadowlands and for that I am extremely thankful. Their staff was friendly, appropriate, knowledgeable, and patient with me. This was my first experience leasing a vehicle and they made me feel very comfortable, which is what I was looking for. I would highly recommend this dealership without hesitation and I am looking forward to doing business with them for many years to come.

Duenas.7

Apr 10, 2014

Truly Exceptional customer service always given from Yvonne couldn't have asked for a better service advisor. Everything is always done in a timely manner.

cmarsey

Apr 1, 2014

Steve Seigal was an absolute pleasure to work with. We went into the dealership not quite certain on what direction we wanted to go for leasing our new vehicle. Steve helped guide us in the direction to a wonderful A6. He was extremely professional, personable and helpful throughout the whole process and made us feel comfortable and relaxed. Never did we feel as if we were being pushed or misled. We would highly recommend Steve and look forward to working with him again in the future.

pepe20014

Mar 19, 2014

Good service, the car was ready on time. Ms. Candida Diaz was very friendly and she explain everything about the service. I will recommend the service.

goknicks1

Mar 17, 2014

I had a huge screw or something like it in my front right tire which i had to call Audi roadside Service for the previous dayof dropping off the tire at the service center on Westside ave, received a call later that day stating i needed a copletely new tire.the tire was ordered the same day and installed very quickly the following day for me.

katekeating

Mar 14, 2014

From the outset of my inquiry regarding the 2014 A4 Sedan to driving the car off the lot, Andrea Visentini (Internet sales), James Erlikh (Sales) and Tim (Finance) were terrific to work with. They are all pleasant, answer every question and go over many options so you feel comfortable with your buying/leasing decision. I wouldn't hesitate to recommend these people and Benzel Busch/Audi Meadowlands to anyone shopping for an Audi.

stevegn

Mar 11, 2014

Outstanding customer service. Very friendly and pleasant advisor. The service was done in a timely and efficient manner. The waiting area is comfortable and enjoyable to wait in while you are waiting. Truly a great experience.

Aud5

Mar 10, 2014

Steve took the time to find the car I really wanted, He was helpful with finding the right options also. He also listened to what I had to say about deals from other dealers.

maureen2369

Mar 7, 2014

I was in for service. I have never met a nicer Service Rep. and I have had many different cars and visited many different Service Departments. Friendly, fast, smiles from everyone, just to mention a few reasons for the rating. In addition to Audi being a great car and it being the best car I've driven to date, i believe i will never get anything else because of the service, which is second to none. :)

sutj

Mar 6, 2014

Friendly And Efficient. Great Overall Experience. We Drove All The Way From PA In Hopes Of Finding A Great Deal And We Were Not Let Down.

casbpj

Mar 3, 2014

Steve was outstanding from the time we went in to meet him until we pulled off the lot with our new car. We explained that we had just stopped by on our way to the BMW dealership because we were buying the X5. We hadn't test drove the Q5 so thought we would stop to check it out first. Meeting Steve was great because he made the experience fun and enjoyable. During the process of the car being ordered and delivered, Steve kept us in the loop on where it was and how far along they were in making it, etc. He had explained that he would provide us with updates along the way and he did just that. He was fair in pricing and was patient with us we made our decisions about the details we wanted in the car. It was a great experience and Steve would be someone I recommend going to see. We are excited about our fantastic new car!! Steve was awesome!!!

Mpettigrew

Feb 24, 2014

Customer Service was excellent!The timing, expense and nature of the repair were also discussed thoruoughly prior to my visit. I was kept abreast of the repairs as they were taking place and the car was returned to me at the time I had discussed with the Service team.Candida Diaz is truly an asset to the Audi team, it was a pleasure dealing with her!

KPODLUCKY

Feb 23, 2014

From the start of the sale to the finish, everything was easy and painless. Steve handled all of the negotiating, which made me feel comfortable. He gave me different choices to make sure I was happy with the car. The sale and delivery of the car was very fast, please do not change a thing and I will be back.

pvioland1

Feb 4, 2014

On Tuesday, January 7 at 5 pm I had gotten in my car to start my 50+mile drive home from work. My car started shuttering every time I pressed the accelerator pedal. I called Blanca Simpson at the Audi Meadowlands Service center, told her my problem and asked if she could help me. Blanca was extremely helpful and even went as far to state what she thought the problem was over the phone. The service department usually would close by the time that I got there at 6pm, but Blanca told me to come in anyway and said she would help me out. Blanca had the service technician Mkie Lanzellota bring my car in, looked at it and sure enough Blanca was correct that the issue was a bad ignition coil. Mike and Blanca suggested that I change all 8 of them so that I wouldn't be back in the next few weeks with another bad coil. Mike and Blanca stayed until 7:30 that night to make sure my car was taken care of. I drove out with my car fixed and a great customer service experience. Please tell Blanca and Mike that I am grateful for going above and beyond and their great customer service!Thanks again!

Audi4X4

Feb 2, 2014

The sales person was great, friendly, knowledgeable and prompt. Would recommend her to my friends and family. Overall we had a great expriance from the moment we entered the showroom untill we picked up the car.

Jackson14

Jan 16, 2014

Yvonne is extremely helpful! Every time we need to bring either car in, she takes care of us to help accommodate our needs and works with us. Thank you for great service as always!

DustinSuh

Jan 13, 2014

I was in the market for a new Audi and I had visited two other dealerships before finding myself at Audi Meadowlands. I was greeted by a very friendly receptionist who introduced me to Dean Birth and right away I knew I had find the place I was going to buy my next car. Dean worked quickly to find the exact car I wanted and had me on a test drive the next day. Within four days I had the car in my possession. That is what I call instant gratification. I have to say, working with Dean and Audi Meadowlands was the most painless car buying process of my life. If you are in the market for an Audi, I totally recommend going to see Dean at Audi Meadowlands.

jodhalluin

Jan 8, 2014

I just got my new A6 Prestige 3.0 TFSI. Dean Birth has provided an outstanding level of customer service and demonstrated great professionalism. Dean is very knowledgeable, listens and is really working hard to find the right solutions. Would definitely recommend him.

RossiJacque

Jan 5, 2014

I only trust your facility and its because of Bianca. She always delivers the utmost level of customer service and ensures that I am completely "satisfied".

josephmiguel

Jan 4, 2014

I've had the opportunity of buying several Audi vehicles and all of them have been from Audi Meadowlands. Many reasons could explain that, among them the staff at the facility are the best, nice, friendly, willing to help at any time, but the best of all is my salesperson, Edwin Mercedes whom I call him "El fuerte" which in English is translated to "The Strong", he' ll do anything is in his hands (will go further if necessary) to help you with all your needs for your Audi vehicle, from the buying process to the post acquisition, meaning that he won't stop helping you in the most friendly and honest way even after you long bought the car. He is the best at Audi and probably among all the Audi Dealers, I recommend that CEO Audi of America takes into consideration the profesionality, friendliness and capacity of this person to spread it to other Dealers so the level of quality to our brand remains at only one level, SUPERIORITY among the luxury car segment. Audi needs to keep building such high quality, design, well built, cutting edge technology with THE BEST OF THE BEST QUATTRO SYSTEM, beautiful vehicles so our brand maintains its grow the way currently is undergoing, because by combining all of those factors and many other ones, people will continuosly fall in love with AUDI.As long as I have the Opportunity I will always buy my cars at Audi Meadowlands, of course, under the leadership of Edwin Mercedes, example of what every Audi Dealer should have for the excellence. CEO, VPs, GM and all other Audi representatives please learn and keep growing as my salesperson is doing. THANKs.

geoff212121

Jan 3, 2014

Audi Meadowlands made our experience awesome! We visited 2 previous Audi dealers and this one welcomed us with open friendly arms. It was our first time buying a car and we were helped with great respect by Steve Seigal. He guided us step by step on our new Q7! We had to purchase a vechile by the end of the year, and he was able to get exactly what we wanted 3 days before the new year. I would no doubt recommend this dealership for any future car purchase, as they will dedicate their time and effort to get what you want. I will be back for maybe the R8? They will take care of you like family and they let you know that they will be there for you if any questions arise. Go there, its totally worth it!

cznfinite

Jan 2, 2014

I am writing this review to acknowledge the amazing personable customer service that blanca has provided along with the other staff it has made every visit a pleasent experience. I always switch us cars after a while, but I am definitely here to stay.

kobi1229

Dec 27, 2013

We have been leasing Audis for years, but found the incumbent less than competitive when it came time to lease our next vehicle. On a visit to Audi Meadowlands, I found the brand specialist and relationship manager, Mr. Stephen Seigal, to be very interested in understanding our requirements. He then demonstrated an ability to work within his organization to quickly create a very appealing opportunity. Perhaps most importantly, I gained a level of trust in Stephen that is not commonly found within the industry. In addition to Stephen's exceptional management of our experience, everyone that we made contact with....the receptionist, the associate responsible for the kitchen area, the finance manager Tim Galdieri.....were all professional and considerate. We will recommend Stephen and Audi Meadowlands to our friends.

jnccar

Dec 21, 2013

Steve is great! I have been buying new cars for over 25 years and this was the most unique and pleasurable experiences I have had. The finance process was smooth and pressure free. Thank you.

Anikanorris

Dec 19, 2013

It is with great pleasure that I extend this brief correspondence. I have been a proud Audi client for over three years now. You find so many people that will take time out of their day to complain about the issues they may have experienced, however will not use the same energy to discuss or acknowledge dedicated individuals. Well I can safely say that I have and will do both when required. Allow me a brief introduction, I am at the tail end of my Audi 2010 Q5 lease- in which I will return sometime this week to pick up my new 2014 Audi Q5. The reason its very important for me to share this information is because my experience with Audi especially service and now sales with the new 2014 Q5 has been nothing short of remarkable. Past experience with service each and every time was commendable. I felt like I belonged to the Audi family. I have to praise Blanca Simpson for her OUTSTANDING customer service during the 3.5 years I have had my car. She is very knowledgeable about the service and overall company. She is the epitome of EXCELLENT customer service. She has always kept me in the loop of what updates were required, , the progress of service, followed through with follow up calls, just a very, extremely very sweet and tentative individual. She is one of the reasons, Ive entered into another lease agreement. I cant thank her enough for her EXCEPTIONAL service and if there is a customer service award she should be the first recipient. Over the past 18 years I have leased vehicles with various companies and hands down Audi is the best!!!!! My experience in the beginning (prior to Blanca Simpson) was nowhere near what it is when she took over my account. It was a rocky start but a remarkable finish. I look forward to more great service experiences with my new 2014 Q5. Due to the great service experience, it led me to inquiring about entering into another lease agreement (in which I have done successfully). I was introduce to Edwin Mercedes another great individual. I went into the dealership with everything on my mind that was essential to entering into another agreement (i.e. vehicle, color, payment, extras, etc.) for him to transition my thoughts into reality was impeccable. He was extremely accommodating and went that extra mile to get what I wanted. He took his time and went over different options available to me. I felt very important for him to really cater to my needs and he did it with compassionate professionalism. He too provided exceptional customer service. I am more than sure this is not the first message you have received regarding Blanca Simpson and/or Edwin Mercedes outstanding customer service. I commend Audi and their entire establishment for having the best individuals in customer service. I look forward to another 4 years of GREAT customer service. Happy Holidays to Audi associates and their famiies!

Squeaksssssssssssss

Dec 17, 2013

A dealership for drivers!Instead of disparaging me for wanting a manual transmission - they were accommodating!Above average customer service and assistance. Salesperson and the sales manager went above and beyond to make sure the car worked for my specialized needs.

infoaturp

Dec 8, 2013

I've been looking for an Audi A4 to take my family on roadtrips and run errands around the city. We were ready to purchase at any moment, but found our experiences at the Brooklyn and Manhattan Audi dealerships miserable. Technically, I felt the co-worker did their job on site, but when it came time to follow through, they never did. Even after they said that they will most certainly call us, we never received a call or an email. We checked the junk/spam folders and found nothing. The whole experience can be summed up as 'snobby'.So we went online and looked for the best rated Audi dealership, which was Audi Meadowlands. The dealership was very pleasant. There was a nice open friendly vibe from everyone. It felt genuine.We got Steve Seigal as our sales person and he was extremely friendly and helpful. He understood what we wanted from our A4 and never pressured us into unnecessary upgrades, but when we had questions, he always provided helpful information for us to make easy decisions. Everyone from Steve to the financial manager was extremely patient, helpful, and friendly. Even after driving off the lot, Steve kept in touch to help answer any questions and concerns.I highly recommend this dealership and will most certainly be bringing my Audi here for all maintenances.

Kbertinato

Dec 8, 2013

I brought my car in for the 35,000 mile service. The Service department called to remind me, which is excellent. I feel like I am part of the family, they always take excellent care of me. I love my Audi...

ccjaacobs

Dec 6, 2013

I had a very good experience. Will consider buying another vehicle due to this. Omar was very accomedating and a pleasure to be around. Thank You

mariariz

Dec 5, 2013

My experience with Dean was GREAT!!! He addressed all of my questions and concerns and was very thorough!!!He was a pleasure to work with!

maureen2369

Dec 4, 2013

It was fast, it was easy it was friendly and the loaner was great and my car was clean when I picked it up. Great experience.

gtyagi86

Dec 3, 2013

I had the pleasure of working with Steve Seigel on purchasing my new Audi. To be perfectly honest, we just moved to the New York area from Toronto where we had built a long term relationship with our local dealer. As soon we we walked into the Audi Meadowlands dealer and met Steve, it was like we already had that relationship. I can't say enough good things. You can tell that he not only loves the cars that he sells, but he works with pride. The latter is most important. I know that for the upcoming years of owning this car, I will be taken care of. And that is something I will always pay a premium for. He has made sure that everything I needed was seamless and effortless. Truth is he isn't a salesman, he's a brand/client specialist; and earns that title. In fact the entire staff at the dealership have always been courteous and professional. "No" just doesn't exist here, so bring your expectations and your requirements and be assured you will be taken care of. After purchasing the car we spent a good 45 minutes to hour going over the features and me getting a tutorial on how everything works; which was helpful given this was my first Audi. All in all, I can't recommend this dealership enough; especially if Steve is helping you out.

Joseph Pellagatti

Dec 3, 2013

Very good experience. Marilyn was professional, knowledgeable, informative and very organised. My credit manager Tim was also very professional and knowledgeable. Overall I would recommend this dealership.

loisa534

Nov 23, 2013

These folks go out of their way to provide an exceptional service experience. They do whatever they can to make the service experience convenient from the call to schedule the appointment to picking up the car. They always provide the option of a loaner car or to wait. The loaner cars are terrific because most (seem to) have at least Navigation which is so convenient. The cares are also clean. This particular visit I had some questions about how my A5 works, specifically, the gear box ratio. Yvonne immediately went in to the service area who came back with Pablo, who took the time to go for a ride with me in the car and to answer all of my questions. I used to absolutely HATE having to have my car serviced but those days are over!

JJLAW1974

Nov 20, 2013

Steve was a absolute pleasure to deal with. From beginning to end, Steve came across as extremely knowledgeable, practical and customer-friendly. He asked the right questions and went the extra mile to ensure my complete satisfaction. The entire process was very transparent and Steve worked to secure the best possible deal. Overall, I would highly recommend Audi Meadowlands and I would personally insist on dealing with Steve every time. He has my highest recommendation.

richib86

Nov 20, 2013

Great experience. Edwin was very helpful in finding me everything I was looking for in my 2014 s4. I would highly recommend my friends and family to visit this dealer. I have already referred several friends as of typing this.

mememd

Nov 17, 2013

I had my first Audi deal with Edwin Mercedes 4 years ago. After that day I had 4 Audis from Audi meadowlands under Mercedes guidance and expertise. He had selling, matching and making the rights advises for my cars (Audi A6 2011, Audi Q7 2012, Audi Q7 2013 and Audi S6 2013).20 of my closest friends bought their Audi`s from Edwin Mercedes, they are trust him and had been upgrading their cars due to the excellent costumer service from him. I am 2 hours from Audi meadowlands and I drive all the way there just to deal with the best salesperson any car enthusiastic could ask for.

deborah8888

Nov 15, 2013

My name is Deborah Larca and I have had the pleasure of purchasing an Audi A8 as well as I recently ordered a W12 which will be ready next Spring!The reason I chose to make another purchase though this dealership and why I have given them the overall rating they deserve, is mainly because of the Salesman that I deal with and due to the fantastic customer service that I have received!! They don't come better than Candida. She has the car picked up at my office or residence, a loaner is dropped off as well. She is very customer service oriented, and keeps in touch with me during the service to inform me what needs to be done. I can't say enough about Audi Meadowlands!! I recommend them to anyone who is interested in buying an Audi! :-)Thanks!Deborah Larca

mrso

Nov 7, 2013

Our experience at Audi Pre Owned certified dealership in North Bergen , New Jersey was GREAT ! While it does take time to do the paperwork, our salesman , Nelson was very patient. Our first visit to the dealership was also great as Nelson's knowledge , and helpful suggestions enabled us to look no further in our search for a car.Because of Nelsons no pressure salesmanship and genuine interest in what we were looking for( limited budget )and the fine offerings that the AUDI dealership had, our shopping trip was a success !We would recommend this dealership and our salesmen to any of our friends / relatives who were looking to buy a car , especially a CERTIFIED PRE OWNED AUDI.

JMJ2013

Oct 29, 2013

Worked with Steve Seigal. He was excellent in every regard. Easy to work with. Extremely knowledgable on the vehicles. I have purchased 20+ cars in the past 10 years and I can say unequivocally that Steve and Audi of Meadowlands were a pleasure to work with.

Mrjose

Oct 24, 2013

From the friendly greeting to the professional handling of my vehicle from start to finish Blanca made my visit a great experience. Thanks again Blanca.

jplfilmllc

Oct 15, 2013

Great overall experience and sales representative! Couldn't think of any concerns or complaints. The price was very fair too. They were not pushy and you never felt under any pressure, which I hate when buying a car. I would recommend this dealer and our sales person, Ron La Rosa.

millforce1

Oct 14, 2013

My name is Charlie Gobel. I am a 61 year-old business executive. In my lifetime, I've had about 20 cars, both owned and leased. My recent car of choice has been the Audi, which I love. I have one and my son also has one, and when I was contemplating converting my 2009 A5 into a new A6, i decided to give Audi Meadowlands a call.I had previously been dealing with an Audi dealership in northen Bergen County, New Jersey, but their customer service department seemed to have recently gone AWOL, so I vowed to no longer deal with them. My son's friend mentioned and raved about a recent car-leasing experience with Audi Meadowlands, and their Audi Brand Specialist, Steve Seigal in particular, so I gave Steve a call. And it was the best experience I've EVER had in my 40-plus years of car ownership and leasing. Steve Seigal is as fair minded and knowledgeable a profeesional businessman as I' have ever met, and I have met many. As a Senior Vice President of an investment firm, with over 30 years of experience in my industry, I've ecountered THOUSANDS of professionals in all walks of life. And Steve is right up there with the best of them. The ease with which he dealt with the sale of my A5 and the leasing of my new A6 was spectacular. And he's also just a great guy, and easy to work with. And the Audi Meadowlands dealership in general, was just as terriffic.The new car experience is not always entirely pleasant. Steve and Audi Meadowlands does make it entirely that way. It was nice to see someone who really loves what he does, and is great at it. For those looking for the great car that the Audi is, my advice would be to go to only Steve Seigal at Audi Meadowlands in Secaucus, NJ. You will not be disappointed.

Mah7777

Oct 12, 2013

My tire pressure monitor told me I was low on air. After filling the tire with air I got the same error message the following day.This led me to find a nail in my tire and the service department was able to fix it right away with no appointment.I had to get to the hospital to pick up my wife after surgery and the last thing I needed was a flat tire or to drive on the donut.Audi Meadlowands had the tire in stock and squeezed me in. I was back on the road in no time and was thrilled they were able to be there in my time of need.

Sparkle001

Sep 27, 2013

Well worth the hour drive. Competent, professional team from reception to management. Calls answered promptly. Our salesperson, Stephen Seigal delivered all requests including a great price. After picking up the car, I have called back with questions and Stephen Seigal has continued to clarify any confusion I have had with navigation or other inquiries. No nonsense here, they want repeat business and they have mine already.

Frankieg489

Sep 24, 2013

Great experience. Great knowledge. Fair and honest deals. Steve Seigel was great! I would definitely recommend this dealership to a friend or a family member

Mike Grotz

Sep 2, 2013

From the moment I walked in to the moment I drove my new s4 off the lot, I could not have been more happy. Great experience, great staff!

GeneKelsey

Aug 31, 2013

Vehicle was in for 35,000 mile service. Employees picked up my vehicle at my office in Newark at time scheduled and I was kept aware of the status of my service during the day. Vehicle was returned completed and had been cleaned even though it was a rainy day which I appreciated.

mikesander

Aug 26, 2013

This is the second purchase from Audi Meadowlands and more importantly with Steve Seigal. Steve is unbelievably knowledgable and passionate about cars and really guided me in getting the right car. I purchased the 2014 Audi Q5 TDI and Steve had called me in advance letting me know this new vehicle had arrived. I love this car as well as my other Audi and Steve has been essential in making the whole process very easy and actually enjoyable. I would highly recommend anyone out there to ask for Steve as I would recommend him to family, friends and clients without a doubt. I really cannot thank Steve enough for his patience and expert guidance.

CosimoMarino

Aug 20, 2013

This was my first experience with Audi Meadowlands and my first visit with my new Audi. It was a great experience, Alex Mercedes was my Service Advisor. He was attentive and professional. Provided a schedule which was met and then went on to describe future options for service. The facility was very customer friendly, clean , and everyone was eager to assist. Thank you!

pedrojefe

Aug 7, 2013

I was referred to Audi Meadowlands by my mechanic for some warranty work. I was reffered to Blanca Simpson as my service advisor whom was very courteous and professional.She saw to it that my Audi was repaired back to factory standards and the whole experince was nothing short of exceptional.I would absolutely recommend anyone to Audi of meadowlands for service and sales for an audi and I would also like to again say I was very pleased to be referred to Blanca Simpson as my service advisor!!!Thanks so much,Curtis Pemberton

Anikanorris

Jul 29, 2013

I absolutely love Blanca-she has always been such a pleasure. I used to dread service visit with other dealership -I now truly look forward and enjoy each visit. She is the epitome of excellent customer service. In the past, post purchase, you have nightmare stories with follow-up. Audi should really conduct classes on customer service. They are the best!!!!!! I am an Audi lover from now on. Meadowland Audi Service and sales get 20 stars (if there such a thing). Definitely come highly recommended.

jg07307

Jul 24, 2013

I bought a 2007 Audi A4 Avant and had a few issues soon after o bought it from a local dealership. Because this place didnt specialize in AUDIs I was told to contact Blanca Simpson from AUDI Meadowlands Service department. Blanca returned my call right away and started the process to get my car fixed. The warranty that I had purchase did not cover any of the issues that the car had, but I was given a great deal and must importantly a nice loaner to have during the time of repair. Blanca was very nice and understanding of my situation, she worked hard to get me a good deal and was very patience during the process. At the end I was very satisfied with the service and customer care that I also requested for an oil change and express my new loyalty with this dealership. The moment I walked in I felt like a Million bucks the guys at the door are where very nice and the staff is very kind and professional. Next car I buy will definitely be from Audi Meadowlands, because I know that there service is excellent and very reliable. Thank you Blanca for everything!!!!

bob9424

Jul 23, 2013

I took my car in for the second time due to oil consumption the first time they did a fix I was told if the light comes on to bring it back right away. I called got a service appointment the next day and was called the same day and told that Audi approved the replacement of the pistons in my car and it would not be ready for a few days if I needed a loaner car the dealer would provide one for me at anytime. I was very pleased how the situation was handle and I hope this solves my oil consumption issue.

Rustyroey

Jul 20, 2013

My experience at Audi Meadowlands service center was both personal and professional. The service was done within the time frame given to me when I arrived and everyone I came into contact with were polite and helpful.

PickleBiz

Jul 14, 2013

I had a fantastic experience. Everyone at the dealership itself was courteous and helpful and Joe Arvatz was especially great! I will be coming to him for all my car needs from now on.

Kylemyers

Jul 13, 2013

Very professional process the provided me with the info required to choose next vehicle.The process was quick and easy. Very satisfied with experienceHappy with car

gsiembieda

Jun 28, 2013

My relationship with Audi Meadowlands is always friendly, business-like, but also time efficient. They provide an excellent service and a great price. They focus on customer satisfaction. Unlike other dealers from the past, there is very little wasted time. I have already recommended this dealership to others who have found the same results.

MikeyP186

Jun 27, 2013

I have purchased many cars in my time, and out of them I have to say that yesterdays experience at Audi Meadowlands was without question the best experience buying a car I've ever had. My salesperson was Nelson; personable, knowledgeable and completely professional. He directed me to a car he thought would fulfill my needs and hit the nail on the head! We took a test drive and explained all the ins and outs of the car. He was extremely patient and really took the time to help me understand the options the car had and how to use them. I really loved everything about the car- but also knew that if we didn't negotiate a fair price I would walk out of the place. Buying a car is RARELY an enjoyable experience for me. It's actually filled with stress and I usually walk out feeling as though I have been swindled, or that they tried to take advantage. This time was different. I traded in my car and we negotiated a deal and although I probably could have made more money selling my car on my own- the trade in is MUCH less of a hassle than dealing with strangers at my door. When we crunched numbers in the end I got a great deal on a car I love. I am giving Meadowlands Audi 5 stars on everything I experienced in my buying experience but obviously have not used their Service Dept yet. If they are able to provide the same courtesy and professionalism that Nelson and Sales Manager Mike gave me I will certainly be a Meadowlands Audi customer for life.

mrsmoccia

Jun 26, 2013

i was recommended to this dealership by a customer of mine who was very pleased with his purchase. i had a most pleasant experience with audi meadowlands as well. the dealership is immaculately kept, staff is very friendly and accommodating. had my heart set on a 2013 audi q5, took a test drive and sat down to do the details. they didn't have the color (ice silver metallic) in stock but assured me they would do their best to find one and they did...no pressure, no haggling, no back and forth, exactly how i like to do business. will highly recommend. thanks, steve and jeremy, loving my new audi!!

MarjieA

Jun 17, 2013

The service advisor Alex Mercedes was excellent and provided me with a speedy diagnosis on my concern. He was very informative on what was occuring to my vehilce. He gets an A+ in my book. :)

BeatrizKalayli

Jun 10, 2013

The service was great from start to finish. In particular Blanca who works in the front desk of the service area.Very pleasant and patient.

PDLMP

Jun 10, 2013

One of our worst experience with a dealer.George cannot be trusted; lies after lies. He thought we were just completely stupid...Ended up NOT buying the car

Bennetts8

Jun 7, 2013

I visited Audi meadowlands and was greeted by sales person Joseph Arvatz. He put me in a new S8 in less then 24 hours. The entire transaction was spectacular ! He listened to everything I said and delivered exactly what I asked for. His attention to detail, his sincerity and his professionalism made him what I would consider the epitome of salesmanship. I look forward to going back there.

Q7_Buyer

Jun 6, 2013

My Experience with Joe Arvatz was terrible.In summary, what he was trying to do is give me a good deal on the New Vehicle, but rip me off on the trade in.I was in the market for an AUDI Q7 and everything was good until the negotiation for my trade in. I told him that I have already gotten a quote from another dealer and I am looking for a number close to it, his response being a typical terrible salesman is "yeah you can go trade your car over there but buy the new car here". I was not even that piss, and was still willing to purchase so I decided to give him another shot and negotiate the price down even more. Keep in mind that trading in my car else where means I have to pay more tax on the new vehicle roughly 1300 and deal with the trouble of going through two dealerships. Since he was reluctant to negotiate any further, instead of wasting my time I just got up and left. With that said and done, I drove 20 minutes to DCH Millburn Audi and made a deposit on a brand new AUDI Q7.Just a tip, For anyone buying a new car, if the sales can't look you in the eye and give you a number(either looking side to side or looking down at a piece of paper), They are either a inexperienced sales or bad liar. Remember that money is in your pocket, its the sales job to give the illusion of confidence and that they are in control, not forget that the scariest thing for a car salesman is hearing you say "no" straight up to them.

mpfauto

Jun 4, 2013

blanca is great!!! she wrote up all my concerns and then addressed each one successfully, i am so happythat everything was fixed right the first time!!!! i am definitely coming back! thank you blanca!

mwperagine

Jun 1, 2013

I drove a bit out of my way to come to this dealership off of a friend's recommendation with high expectations. I met with Joe to discuss a lease of a 2013 Audi A6 who exceeded those expectations. Everything was done up front and in the open. He found a car that fit exactly what I was looking for and what I was looking to pay without any hassle or attempts to put me into something I was not looking for. We communicated back and forth over the course of a week while waiting for the car to be delivered and the communication was prompt, helpful, and engaging. Once the car arrived I was given a quick tutorial on how to operate the controls in a user-friendly fashion. This was my first lease here and my first Audi.I had by far the best experience I have ever had leasing a vehicle here and I wouldn't go anywhere else for my next vehicle. I highly recommend both Meadowlands Audi and Joseph Arvatz to anyone looking to buy an Audi!

uhny

May 23, 2013

it's the 3rd time I buying from DB and it's a impress with the way they doing busniess.They don't play games

uzakalak

May 20, 2013

I loved working with Ron LaRosa. He is very knowledgable about the product he is selling and not pushy. Also he answered all of my emails in a timely fashion.

DanEdonyabo

May 19, 2013

This review is based on my personal experience with Audi Meadowlands Service Dept at 4700 Westside Ave. North Bergen, NJ. On 4/12/2013 I brought in my '07 A6 3.2 Avant for HVAC issue which was fixed. The next day, I noticed there was damage to a panel on driver side following which I immediately e-mailed the Service Advisor with photos asking for an explanation. For 4 weeks, my subsequent follow-up e-mails were ignored until 5/8/13 when the SA e-mailed me, not to accept responsibility for the damage but to indicate her Service Mgr advised I bring the vehicle in "to see what we can do".On 5/16/2013 I set up a 5:30pm appointment to drop off my '13 A6 2.0 Sedan (leased from their sales dealership at 425 Rt 3 East Secaucus, NJ.) for collision repairs (some unknown party hit my vehicle in my parking garage) with a request for a loaner car. On presenting my paperwork (cost estimates, etc from my auto insurer), the SA said they only gave out loaner cars for service/warranty work (which in my opinion was factually incorrect based on my prior visits). Given that I had set up the appointment earlier in the day with specific details and a request for a loaner vehicle - for which the assigned SA didn't have the courtesy to let me know in advance of this 'policy' - I asked to speak with her (service) manager; this was unsuccessful as he had 'left for the day' according to the SA; all this time, not one of the 'managers' at their desks or standing around offered to assist. In summary, she nonchalantly told me there was nothing she could do; I should speak with my insurer to provide me a rental! At this point, I collected my paperwork+keys and left. I think a business that demonstrates such flagrant disregard (even disrespect) to its customers either [1] does not understand that it costs far more to acquire a new customer than to keep an existing one satisfied or [2] just doesn't care. Either way, it is their loss.

mike828

May 18, 2013

Great Dealer with Great Service. I have been going to Audi Meadowlands for a couple of years now and I am always impressed. I usually deal with Blanca Simpson for service. She always make things seem simple, run smooth is knowledgeable on the product and is very transparent when letting me know what and why work needs to be done on my vehicle (Q5).

fostermo9

May 13, 2013

It was a painless experience; was in and out in minutes. Will definitely return for future business.thanks again for you professionalism and support...talk to you soon

Ronaldavant08

May 6, 2013

Car was able to go recall service Blanca was extremely helpful. Paperwork was ready and was able to leave car and make it to work on time. Very satisfied with the service

npmosca

Apr 28, 2013

I visited the dealership a few weeks ago and spoke to Richard Kim. At that time he didn't have exactly what I was looking for in his CPO inventory. He kept me in mind when a fit arrived.

pu13

Apr 28, 2013

As usual, outstanding service at this center. I will continue to buy audis because of the beautiful cars and spectacular service. Thanks again for the no hassle service.

harrymila

Apr 26, 2013

Dean was professional , courteous , knowledgable , polite . Answered all my questions and concerns to my full satisfaction . Most important of all he was not pushy . A week later also made a follow up call to see if he could answer any further questions that I might have .

Mary a Ravelo

Apr 20, 2013

Edwin was a very pleasant and honest people to work with , and gave me a lot of information I needed due to the bad past experiences with other dealers .

marcoc711

Apr 12, 2013

Blanca was extremly helpful! Excelent customer service! Thank Your very much!Blanca was able to point out my issue and quickly was able to fix the issue.

gomer1928

Apr 8, 2013

Patrick was great to work with. Simple, fair and straightforword. I would recommend to my friends and colleagues, particularly if they are in the market for a certified preowned Audi

alexkress

Apr 6, 2013

I brought my car in for a "check engine" light problem. The staff was very accommodating in scheduling the appointment. They promptly addressed my issues. They explained clearly what it was and offered helpful solutions for addressing it. They stuck to the schedule they provided when I first arrived.

CarmelaWisse

Apr 4, 2013

Both Steve and Annie were super nice, best experience in buying a car ever. Steve gave us a great price straight out wthout staying there for hours.

DanOhl

Mar 25, 2013

Recently purchased and rated this dealer. Chris called me and went out of his way to make the difference in my experience at this dealership. They picked up the car in Manhattan and serviced it to my satisfaction and then some. They returned it the next day to my hotel. Things started out rough but finished very smooth. Special thanks to Candida Diaz who was exceptionally courteous on the phone and made things perfect.

KENTLAW02

Mar 23, 2013

Overall Audi Meadowlands delivers an exceptional customer experience. They are friendly and engaging and always attempt to meet their customer needs.I have used them several times to service my A8 and TT and they have done terrific work and WoWed! me as a customer each time!They have been head and shoulder above other dealers I have dealt with and would be my first choice next time I decide to purchse a new model Audi

soupnitty

Mar 18, 2013

I WOULD LIKE TO THANK SALES MANAGER MIKE RAFFERTY AND SALESMEN NELSON MANSILLA.THESE TWO GENTLEMEN WERE SUCH A PLEASURE TO DEAL WITH ESPECIALLY WHEN BUYING A CAR CAN BE SO DIFFICULT.I AM OFFICIALLY AN AUDI MAN DUE TO THESE GENTLEMEN AND DEALERSHIP.MIKE AND NELSON I SALUTE YOU.

mrims

Feb 26, 2013

It was an amazing experience and they helped us not only to choose the car which suited our needs but also helped us to get it financed with best possible rates.. Even great was when they offered us lesser interest rate compared to what we agreed on the day of purchase based on the documents we submitted..All in all a great car , great brand and great dealership..

TMG1219

Feb 21, 2013

Edwin Mercedes was a very professional and thorough sales associate. I was impressed with his knowledge and expertise and will recommend this dealership to anyone.

sieghardt

Feb 20, 2013

This is the second Audi I have purchased from Meadowlands in the last 60 days. The first experince was excellent and when I totaled my first car I was blow away at how focused, helpful and accomodating the team was in helping me through the process and getting me back on the road. It was a pleasure working with Jeremy and Marilyn and I would recommend them to anyone looking for an Audi. I will be back again but hopefully a little while longer between visits.

A4always

Feb 15, 2013

Dealing with Roger Detanico was a pleasure. He is EXTREMELY knowledgable about the Audi product. He sold me. He was friendly and funny and I recommend Roger and Audi Meadowlands to anyone looking for a new or used car.

lgildea

Feb 15, 2013

Annie was extremely helpful with all of the paperwork that we had to sign. Any questions, she was more than willing to answer and always had a smile on her face! I would definately buy another car from them again!

Nchanley

Feb 2, 2013

Candida was very friendly and accommodating. I didnt have the time to wait during the service so i truly appreciated your ability to drive me back home and pick me up when the car was ready.

steveulric

Jan 31, 2013

I was greeted promptly and treatly quite courteously by the entire staff. My car was returned to me in the time I was told..What a great service center !!

renee cody

Jan 29, 2013

Audi meadowlands has always been a pleasant experience for all my automotive needs . The staff and service reps are always polite and courteous and the waiting area is impeccable.

elizabethbrito

Jan 21, 2013

I am very pleased with the outstanding service provided by the team. It is a challenge now a days to find completely amazing service from start to finish. Your team went beyond my expecations and should be recongized for their commitment in Wowing the customer. I myself am a manger in a Luxury retail store and understand the challenges we face in training a team to delivery a seamless collarboration with every interaction. But you should commend the manager and who is training the team they have done a job well done. I did not lease my Audi from Meadowlands but I am condsidering with Meadowlands on my next transaction in the upcoming months when my lease will be over. Thank you again for making my busy schedule much easier, when dealing with hiccups that occur with my car. Happy Audi Driver.

adamolevy

Jan 9, 2013

Nelson took great care of me! I found the car I was looking for and called Nelson to make sure it would be as great in person as it looked on the computer. I flew in from Chicago to pick it up and Nelson took care of everything for me, he even went above and beyond what I was asking for and offered to fix some paint work on the hood of the car that I couldn't see in the photos. I flew in and drove home a very happy customer. This was a great car buying experience from end to end!

Jdame

Jan 2, 2013

I visited this dealership to have a tire coveted under my wheel and tire policy because I got a nail. Everyone was very friendly and candida was great to work with. They had my tire replaced within a half hour after the insurance company ok'd the replacement, and I was out of there in no time. Will definitely continue to use Meadowlands for service!

ralphleo

Jan 2, 2013

Marilyn is a sales rep. She patiently worked through the entire process and answered all my questions. She was respectful of my time and very professional all throughout the process from ordering till delivery. I knew i will buy the Audi S5 before i even visited any dealer and she made sure i buy it from Audi Meadowlands!

lvarisano

Dec 27, 2012

Edwin and Jeremy were both extremely knowledgeable about the cars and extremely friendly and made the experience of buying my car very easy and pleasurable which is a very different experience from some of my past car purchases. I also felt that Edwin and Jeremy were very honest and patient and helpful. I would definitely go back to Audi Meadowlands for the purchase of my next car just because of my experience with Edwin and Jeremy.

chris2323

Dec 17, 2012

This was my second car purchase at audi meadowlands with Stephen Seigal. My first purchase was in June 2013. It was an excellent experience and great working with Steve. He is extremely knowledgeable and a pleasure to work with. Unfortunately my new car was flooded and declared a total loss due to Hurricane Sandy. I knew two things when i found out about the loss. First was that i would be replacing my car with the same one, and second that i would be going back to Steve. I called him a few days after the storm and he got right to work finding me a replacement. As with the previous deal, everything was smooth and quick. He took care of everything and kept me informed throughout the deal. I cant say anything bad about him and will absolutely be recommending him to family and friends.

Rustyroey

Dec 17, 2012

From the moment I was contacted by Jeremy Grant via email until we drove off with our new vehicle every thing in between was done first class. We even chose a NJ dealership even though we live 20 minutes from Audi in Southhampton, NY. I will and already have recommended Stephen Seigal to a friend of mine that is in the market for a new Audi.

oobleck

Dec 11, 2012

I was impressed with the service level and helpfulness at providing me with someone to drop me off at a near by shopping area so that I could shop while I waited. Ricky also spent a good deal of time trying to improve the connection with my iphone 5 and while everything was not completely resolved, I do know that every effort was made to do so.

danbennett

Dec 6, 2012

Now there is an engine light on that needs to be fixed. Probably just a problem with the sensor, but I guess these things happen when you work on cars. Brian was a real professional.

kalianthi

Nov 15, 2012

I wasn't pleased with the length of time that roadside assist took to pick up my car or that I had a problem with my car to begin with. My experience with Blanca, in your service dept., was easy, she was plesant, helpful and efficient.

kcr777

Nov 13, 2012

Leasing my new vehicle from Audi Meadowlands was one of the easiest and most enjoyable car buying experiences I have ever had. The staff was great to work with and they were very helpful and knowledgeable about the vehicles. They did not hound me when I was looking and they were very receptive and responsive during the process.

cmarsey

Oct 31, 2012

Ron was such a wonderful help when we were deciding if Audi was the right choice for us. He was extremely knowledgeable, had answers to all our questions ad best of all was never pressuring or pushy. A true professional! Thank you

gabymir

Aug 31, 2012

The customer service is top notch. I highly recommend this dealership to anyone who expects above and beyond customer service like I do. The staff (brian) is extremely friendly and very thorough. They pay close attention to detail which is great when you're bringing your car in for service.

Mah7777

Aug 29, 2012

I now drive a luxury car and for the first time have experienced luxury service!I thought the guys at the Audi Meadowlands sales department were spectacular to work with until I met the people at their service department, and now Im hard pressed to tell you who I think is better. I think its a tie.EVERYONE at Audi Meadowlands has been totally amazing to deal with. From a previous post on this site you can see that Edwin and Jeremy in the sales department took care of me like family, and moved heaven and earth to earn my business and win my loyalty, which they did.It is clear to me that Candida Diaz and Bill Vandenberg in the service department share the same values as the folks in the sales department. Equally clear to me is the management team at this dealership understands how customers should be treated and they obviously empower the staff to do just that.Two things you need to know about the Audi Meadowlands service department:1)The service department is in another building maybe 10 minutes away from the main dealership showroom. When I purchased my Q5 I didnt give this a moments concern. Now having needed service for a broken windshield I can tell you it is no big deal at all. The service department is beautiful. They have valet service and a big clean inviting space that for me was the nicest service department Ive have had the pleasure to take advantage of.2) The service department ROCKS!!! My wife was in the wrong place at the wrong time driving on Route 287 and a rock hit and cracked our windshield. As you can imagine the thought of spending hundreds of dollars on a new windshield for a brand new car was less than thrilling to me. I called my salesman Edwin and asked him if he could help me get a better price on the repair since circumstances required me to do so without the benefit of an insurance claim.Edwin called me back and said he put in a good word for me and I should get in touch with Candida Diaz. When Candida and I spoke she told me after speaking with Edwin, and consulting with Mr. Vandenberg, the dealership would pick up the cost of the windshield and asked if I would just cover labor. Stunned, I asked her to repeat herself and then I asked her how was this possible? Her answer: You asked us to help and this is something we were able to do for you. I called Edwin back right away, thanked him, and asked him how soon I can buy another car from him?The service department did not have to do this. We broke the glass. What they did for me today was beyond AMAZING. Who does this kind of thing? This is my first purchase from Benzel Busch and Im still blown away every time I deal with them. Candida was a pleasure to deal with. The service itself was first rate. I got a freshly washed, clean loaner car, and pleasant valets took my car away. My Q5 returned to me repaired, washed and vacuumed. My inspection sticker was glued back in the new glass and they even re-installed the Velcro in the new windshield to accept my EZ Pass. WHO DOES THAT? The attention to detail of my service and the assistance I got with the cost of the repair has me practically speechless. Im sure donated windshields are not the norm but however they made it happen, my family and I are very grateful.Ive told anyone who will listen to me, if youre looking for an Audi and dont buy from these guys youre crazy. I cant wait to go back and see them for my oil change!

carbondavid

Jul 30, 2012

Through web channels and some good fortune, I met Brian Kim of Audi Meadowlands. His attentive manner and all around decency from first call to negotiating to delivery made for a pleasant experience. Brian was prompt and patient and made certain to answer any and all queries I had had throughout the duration of the transaction. One vignette had me frantically calling him after-hours to ask about a trunk key issue to which he solved within half a minute (one cannot open one's Q& trunk with with the valet button switched on with one's valet car key - who knew!). Brian made me feel comfortable throughout the entire purchase process and I would highly recommend him to anyone looking to get a hold of an Audi vehicle.

slyzter

Jun 13, 2012

The sales man changed his tone from being very friendly and polite to rude as soon as I put a down payment on the vehicle. The lady working in the finance department had a big time attitude.This dealership has very poor customer service, no place to sit while waiting for the sales person to come talk to you. They need to learn to respect us customers, because they get their paychecks cause people like us get vehicles from there. This will be my first and last purchase from this dealership.

mohanarajulu

May 21, 2012

hi, I am from Chicago and saw an ad online for a 2010 Audi Q5. the price was right and I negotiated with Nelson over the phone. I had everything setup when I flew into NJ and I drove away with the car the same day. Nelson was great and I would recommend him to you. Just make sure you lay out all your expectations very clearly with him so there is no room for miscommunication. That way you can protect yourself from last minute surprises. Nelson is friendly and gets the job done.

JeffreyWB

May 20, 2012

I contacted this dealer on a Saturday morning and asked if a specific used vehicle was on the lot and available for a test drive. I explained that I was coming from 70 miles away and wanted to be sure the vehicle was there. I spoke to two people and was told they had the vehicle. When I arrived my wife and I spoke to Michael Rafferty and Richard Kim. They both said sorry but the vehicle was at their detail shop. I explained that I had called and was told the vehicle was there and we'd come a long way. They were apologetic and just kept asking who I spoke to. They implied that I hadn't been told the car was here. I offered to let them see my phone and the call I made to which they replied, "oh that's just a general dealer number." Rafferty offered to call the detail shop and see if they could bring it over, which they couldn't so he asked us to follow Kim to the detail shop for a test drive. He said it's "15 minutes from here." We get in the car and followed Kim like idiot. We then embarked on a 46 minute journey through every side street in Jersey. About halfway through the trip Kim pulls over and comes back and apologizes and says he's avoiding the highway route because he doesn't have easy pass! Are you kidding me? I would have paid the tolls myself if it meant we actually got there in 15 minutes. Anyhow we get there after 46 minutes (I timed it). At this point I'm not sure the car even exists. The detail shop manager was very nice and walks us to the vehicle which was in a garage under repair with 7 vehicles blocking it in. The detail shop guy had no idea we were there to test drive it. Kim says nothing so I ask the detail shop guy if I can drive it. To his credit he didn't hesitate and started moving cars. After another 20 minutes the car was out and we started a test drive. I get in the car and go to pull out and guess what? The gas light is on and there's no indication how far we have to empty. So our test drive was all of a mile. I had my 6 month pregnant wife with me and by this point we're ready to leave. Kim then asked us to return to the dealership to work on deal!?!?

nicholas stilo

Apr 5, 2012

It was a pleasure to buy a car from these gentalmen. They ,i believe were very honest, most friendly and exeptionaly cooperative.I would definately try to recamend this dealership to everyone because of these two people. Nicholas Stilo, 914-423-3779 [ Very satisfied buyer ].

Mah7777

Apr 3, 2012

A totally amazing dealership. Spectacular customer service. Everyone at Audi Meadowlands was an absolute PLEASURE to deal with.My car was ordered on January 9th, 2012 and was promised to me the first week in April. On Monday April 2nd, the car was at the dealership prepped and ready for me to pickup with a full tank of gas.Jeremy and Edwin were incredible to deal with. I got a great price, and was instantly taken with their approach and can-do attitude. I had been to another Audi dealership closer to my home, who told me demand was high, supply was low, this was the price and if I did not act fast, they would run out of my model. Fast forward 24 hours later, and a conversation with Jeremy offered me many cars, many choices, and a price and delivery date that worked for my needs.Out of habit, I usually buy a car close to my home. Audi Meadowlands is close to where I work and had I not given them a try, I don't think I would be driving a brand new Audi Q5 today. This dealership made me feel like earning my business was important to them. The "other guys" gave me the typical high pressure take it or leave it attitude most car dealers are famous for.If you want to deal with pleasant, honest people who will work with you, and treat you like family, these are the guys you want to be dealing with. Annie in the business office made quick and easy work of the paperwork and even came in early to help me get the car and work around my schedule.I can not say enough good things about my experience at Audi Meadowlands.

Bpotter7

Mar 30, 2012

My experience at the dealership was excellent. All the employees treated me very well, the building was very nice and clean, and all the employees I interacted with were exceptionally helpful.

Casper23

Mar 26, 2012

My experience with Richard and his manager was very pleasant. Richard was a great salesman and not too pushy or aggresive while Mike made sure all of my needs were met. The process was very simple and easy from the test drive to signing the paperwork to finalize everything. This is my second Audi purchase and between the benefits of an Audi and the wonderful customer service I will continue to be a repeat buyer.

RJM Q7 Owner

Mar 17, 2012

This is the first online review that I have ever written. I am so happy to have this opportunity to share my experience with Audi Meadowlands (Secaucus, NJ). I frequently rely on internet reviews myself and I sincerely hope that if you do choose to do business with this dealership that you are treated as well as I have been treated by these kind, considerate and fair individuals.My wife and I went into Audi Meadowlands interested in purchasing a new 2012 Q7. These vehicles are in short supply and we would have had to order one and wait two to three months for it to be built and shipped. We were willing to wait and we were choosing our configuration when we decided to pause the process so we could go home and think about the decision to buy this expensive vehicle. Our sales person (Steve Seigal) was wonderful at every step of the way. He did not at all pressure us to stay in the dealership and complete the deal. He understood our hesitation and supported it. He said that he did not want us to act impulsively and then have regrets. We appreciated his low pressure and empathetic style as we had been in other dealerships where we did unfortunately experience inappropriate pressure to buy cars on the spot. Those dealerships will never see us again.I returned to the dealership a few days later with the news that we wanted to try to find a Certified Pre-Owned Q7 because we preferred not to wait three months for the car and because we wanted to try to save some money. Steve quickly located a vehicle that exactly satisfied all of our requirements in Audi Meadolands' own CPO Division. I have to be honest and say that some of my wonderful experience is attributable to Good Luck as this CPO 2011 Q7 was in amazing condition, had only 7900 miles, and was configured as if we had ordered it ourselves. We, of course, quickly chose to purchase this beautiful SUV.I said that this SUV was in great shape, and it was, but it did have a few very minor cosmetic/maintenance issues as it had already been in service for almost a year. I should say that I am a new car buyer at heart. I don't like to pay the premium for new cars anymore than anyone else does but I am someone who takes pride in and enjoys the tangible benefits of a well kept and maintained vehicle and I am generally more comfortable when a car is in my care from the beginning. Recognizing my concerns and this aspect of my personality, Mike (CPO Manager) and Peter (Service Manager) both, in my opinion, went above and beyond what would have been required to make me an extremely satisfied customer. They offered accommodations before I could even ask for them and performed service that I was willing to pay for at No Charge. The bottom line is . . . I was impressed and I feel very comfortable recommending this dealership.When Steve delivered the car to us he took the time to thoroughly go through the many high-tech features in the vehicle even though it was raining and I told him that it was not necessary. (Yes, I always read the manuals and learn things that I would surely otherwise never know. I highly recommend doing so.) Steve, Mike and Peter were great and did a wonderful job representing this dealership. The Q7 is simply amazing. The only problem we have is that my wife is growing concerned, as she has several times found me standing at the window, staring at this beautiful SUV in the driveway. I think the best way I can conclude this review/recommendation is to honestly tell you that I have never before allowed a dealership to advertise on a vehicle that I purchased. I would refuse to take delivery of a car if a dealer did not remove all logos that they routinely stick on the back of vehicle. This is the first time that I have decided to leave the logo on to thank and acknowledge Audi Meadowlands for its Excellence. I will certainly not hesitate to buy another car from this dealership and I will look forward to the opportunity to do business with these exceptional people again.

CHanlon

Mar 6, 2012

I visited Audi of Meadowlands after doing an online search and found a vehicle at this location. Upon arriving, my father and I were greeted immediately by a friendly and professional staff. I had been in contact with the salesman, Steven Seagel, who was more than willing to go over any and all questions in which we had. After going on a test drive, I was very happy with the vehicle as well as the condition it was in. There were minor scratches n dings on the vehicle, which Steven had arranged to get fixed that same week. We picked up the car the following week, and I was very pleased with the repairs which were done on the car. Overall, this was a great experience. This was the first car I have ever purchased and I will definitely return and recommend Audi of Meadowlands to any of my friends. The sales team, in particular Steve Seagel, were very accommodating, knowledgable, and friendly. Again, very happy with the service I received at this location.

Ed Kasper

Mar 5, 2012

My son was looking to lease an Audi and asked me to help him get a good deal. I called a couple of Audi dealers and got no where. At one dealer the salesman didn't know the difference between an Audi4 and an Audi5. Then I called Audi Meadowlands and spoke to, Brian Kim,a salesman there. It was the most pleasant experience I ever had dealing with a car salesman. I told Brian what we were looking for [an Audi5] including the color and options and wouldn't settle for anything less. Brian told me he didn't have that in stock but he would reach out to try and get us one. Brian called the next morning and told me he found one but it would take a couple of days to get it in. I asked him what his best deal was before we went any further. I also told him I had a trade in and what I wanted for it. He said if the car was in good shape and it was worth what I wanted then we could make a deal right then and there but he still had to have it appraised; I agreed and we made the deal. I brought my car in and he looked it over and gave me what we agreed on over the phone. We did some paperwork while we were there and he told us the car would be there the next day. When we went to pick up the car Brian went over the car in detail and even set up the bluetooth for us. He was so professional and knowledgable that he made the whole experience so painless and pleasant. Then we went to the finance department and delt with Annie Hagenbush. She was just as professional and knowledgable in her own right; another pleasant experience. If anyone is looking to purchase an Audi I strongly recommend Brian Kim.

benolfe

Feb 16, 2012

I had a 2002 A4 that I loved, but I had been planning to get a CPO this year. Then I went and had a minor accident that did a fairly significant amount of damage to my 2002 A4. I decided to take it to Audi Meadowlands for an estimate, since I knew the shop and trusted them. The staff there helped make a bad situation into a very easy and enjoyable experience! Everyone I dealt with was knowledgable, helpful and friendly. They presented all of my options, help guide me through what I needed to do, and ultimately, had the perfect CPO sitting there for me. Gary put together a deal that I couldn't walk away from. I had already done my homework, but he didn't know that before presenting the numbers. So I knew the numbers were as good as could be. I crashed my car Mon, took it to them Tues afternoon. Gary showed me the car, I test drove it, he presented the numbers and I pretty much decided to buy. But, we decided to wait to see what the insurance adjuster had to say. We didn't want to influence them in anyway knowing I wasn't fixing the car. On Fri, Rob met the adjuster and did a great job! He knew I was buying that car and that insurance check was going to straight to me. Sat, I signed the papers and drove away with my "new" (for me) 2009 A4. And I LOVE it!Thanks Rob, Gary, Blanca and EVERYONE at Audi Meadowlands Service Center!An important note .. The reason I had taken my car there instead of a "body" shop is because I had already been dealing with them servicing my car. The staff there gets most of the credit for my purchase of another Audi A4. Of course, the car itself gets some credit to. But one big reason I was so happy with the entire experience was because I wanted to stay with Audi Meadowlands.I'd highly recommend Audi Meadowlands for both sales and service.

Robert1738

Feb 8, 2012

Marilyn and the sales mgr. Were very friendly and sincere - not at all pushy. Although I opted for a different vehicle, I would recommend Audi Meadowlands strongly.

albert1234

Jan 30, 2012

Happy with the job these guys did. Good trade in value, everything was easy breezy. Gary and Nelson did an awesome job getting me a deal I was happy with. Gary did a great job going me the car.

smasyra

Jan 24, 2012

Great experience! The entire team was knowledgeable and professional. The vehicle was presented in detailed condition both inside and out. Gary Covello was a pleasure to work with!

robyn walsh

Dec 19, 2011

Brian Kapalin was terrific and very professional. Everything he committed to was done on time and very efficiently. Brian was a pleasure to deal with!

madelinekuflik

Dec 16, 2011

Brian and the others at Audi Meadowlands always try to please and make everything as easy for me as possible. I always get a lift right away to my office, which is most helpful and a prompt pick up for return.Madeline Kuflik

Rellis77

Dec 16, 2011

This dealership's service center is one of the best that I have had the pleasure to encounter. The staff are knowledgeable about the vehicles and are ready and equipped to help. I would definitely recommend this dealership to anyone who wants great service.

mitruxx

Dec 15, 2011

I purchased my Audi A8 back in February, and since purchasing I have been blown away by how amazing the service at Audi Meadowlands is. I've owned Porsches, I've owned BMWs and a host of American cars. One particular service rep, Blanca Simpson, stands out as she has gone above and beyond the call of duty. She's friendly, responsive and I never feel like she's trying to up-sell me something I do not need. The Meadowlands Audi dealership makes me feel appreciated by doing the little things. Each time I've gone in for service whether it be warranty service or a tune-up, the car is completed in the time I'm told it will be, the car is freshly cleaned, and they keep me constantly updated as to progress. Blanca manages my expectations. Lastly, the challenge I had in the past with other dealerships was that Enterprise Rent-a-car handled the loaner vehicles. When dropping off my car at the Dodge dealership, I was presented with a Toyota Yaris. That's pathetic. What that dealership didn't consider was that if they offered the latest version of the same car I had for a loaner, or even one at a higher price point, it was essentially acting as a test drive for me to see if I liked the car and motivate me to perhaps purchase that car. Having an Audi loaner motivated me to talk about the Q5, the A4 turbo, the newest A8 to my friends, colleagues and family both about both the service from Meadowlands and also the high quality and feature set of those vehicles. Blanca Simpson always makes sure a loaner is available for me the moment I arrive and I'm out the door a few moments after arrival. Dodge gave me a Yaris to test drive for a week which is both poor taste and bad business.I hold Meadowlands in the highest regard and will continue to be a faithful Audi customer because of the service I receive.

seninha99

Dec 13, 2011

Right in the middle of running my errands, my Audi A6 2.7T began to sputter and the check engine light came on. Here we go again with faulty ignition coils!!! I thought I was heading for a total loss of a day at a dealership service department. How wrong I was!!!Let me tell you, the service department at Audi of Meadowlands had me in and out with keys in hand within 2 hours without an appointment.This service department was incredible. It was clean, very spacious, fully stocked beverage station and computer internet access (not just Wifi on your device). I've been to service departments were they stick you in a small room with a samll TV, a vending machine and a drip coffee machine. Not here. I could have easily spent the whole day there.Now let me get to the Service Advisor. Her name is Blanca Simpson. One of the most professional, knowledgeable and polite persons I have ever met in the car service department. I would like to thank her for my painless experience.I would also like to thank the service mechanic that worked on my car. I believe his name is Pablo. My car was worked on very quickly and returned to me in the same exact way I left it. There were no fingerprints, no smudges and my steering wheel, seat and floor mats were not dirty. Even the station on my radio and the volume were unchanged.Thanks again Audi of Meadowlands for the extrodinary service.

pivir

Nov 22, 2011

We just purchased a new 2012 Audi A6 and I could not be happier with the expereince.Jeramy was upfront and fair with our trade(2008 Audi A6)and gave us a great deal. We were able to get an Audi loyalty discount! Annie was excellent in explaining everything and was very pleasant throgh the whole process. Brian explained everything about the car we neede to know without going overboard! Great dealer!

Bernard Walter

Oct 3, 2011

Gary Covello was a magnificent antidote to the hard-nosed, arrogant manager, Mike, whose desk was nearby and should be in a different business. By contrast, Gary was gracious. thoughtful, attentive, caring, and ever ready to do what was needed both to make the sale on terms that worked for both sides and to harmonize and enhance the energies of the purchase experience for my wife and me. For example, what is also keenly appreciated is that Gary's positive attitudes and helpful disposition persisted after the papers were signed and the funds transferred by being very helpful in securing the return of some inadvertently forgotten items left in our former car. This dealership can be supremely proud of this exemplary employee because of the quality and competency of the work performed by Gary for this dealership.

Palisades02

Sep 23, 2011

While the experience in obtaining the car was very good, the experience in returning a lease was perhaps one of the reasons that I decided not to continue with the dealership. I fully expected that there would be some inconvenience in retuning the car, I did not however expect the extreme rudeness by the individual at Audi. When I had advised that while I loved the car it simply did not meet my needs, and was looking for an SUV he replied well good luck getting one of ours, we only have one on the lot. I told him that while I really liked Audi I did not like the styling or options that came in the SUV's, so it would not be likly that would purchase the Q5 or Q7.. His comment to that: "What ever, go buy someplace else". Riverside/ Meadowlands believes that this is how to keep customers I have a word of advice. It does not matter how good the product is if the service is bad.

tchen

Sep 23, 2011

Dean Griffin was the most professional auto salesperson I've ever worked with. The process was painless. I would highly recommend him to anyone looking for an Audi.

btcjcn

Sep 7, 2011

Ive purchased several new cars over the past years, but this by far was the best experience Ive had at a dealer. From the first communications via e-mail, to delivery everything was handled professionally and as you would expect from a premium brand. Dean Griffin was up front about all aspects of the transaction, and Sam Ahn made sure any concerns were taken care of. The car was super clean when I picked it up, and the delivery process in the F&I office was painless. Dean walked us through the many features in the car, and off we went. No buyers remorse after, no questioning if we really got a good deal, really an easy transaction at a great dealership.

adriennemonk

Aug 11, 2011

My son and I were looking for a used pre-certified Audi and this dealership had exactly what he wanted. The first time we were there, the salesman was pleasant for the most part and we took the car for a test drive. When we got down to finances, he kept referring to his manager, so I just went and spoke with the manager. (It was somewhat late and this salesman kept eating something from his desk drawer - very rude.) I would have preferred a more private area to speak in as the manager's desk was in the middle of the room with all the salesmen's desks. We did not come to terms on this first visit. I made a subsequent visit during which I spoke again only with the manager, Mike, who really made an effort and we did reach an agreement so I put a deposit on the car. The day we went to pick the car up had been bad weather, bad traffic, and I got lost because this dealership is rather difficult to find so I arrived a bit later than our appointment. The salesman, again, was rude and I mentioned this to the manager. We left to see the finance people in the Secaucus office - the woman there was extremely nice - she had stayed late to help us. There was a small discrepancy in the price and she immediately fixed it. All in all, I would recommend this dealership for a pre-certified Audi, especially the manager and the finance office. Perhaps a different salesman might have made it a little more pleasant.

kfobrien

Aug 5, 2011

Audi Meadowlands made the process of buying a car easy. I was worried about getting snowed by jargon etc. But everything was clear and above board.They participate in the Consumer Reports Build and Buy program. They honored the price from that service. Questions were answered rapidly in an email exchange with manager Sam Ahn that had all my questions answered in about an hour total. There were about nine emails in that time. I was at the dealership three hours later for a test drive.Marilyn Tedesco the salesperson who thoroughly went through the car with my in the lot and on the test drive was very personable. No pushiness or constant upselling. She went over numbers and explained everything clearly. She found the car I wanted and promised to have it delivered in two days. I made a deposit and had a signed purchase order for the price I got online.Two days later she picked me up from the train station and drove me to the dealership to pick up my car.Everyone there was genuine, just good people selling cars. They didn't act like they were doing you a favor but also weren't overly gushing.The back office final signing was pleasant. No hard sell on financing etc. Competitive matching rates on financing were offered but I already had my cash sorted out and that was respected. I did spend a bit more money back there but I had already planned on buying the Tire and Wheel Insurance and the pre-paid servicing. I was given the price that I had seen other people had gotten on the internet. As I live in Manhattan I checked with most of the luxury car dealerships before going to Jersey and none were as mellow and friendly as Audi Meadowlands. No one was nasty in Manhattan, just not as nice.

jcorwin6

Aug 2, 2011

Long distance purchase of a used vehicle (New Jersey to Indiana) from online sales representative, Gary Covello. Discovered vehicle through eBay Motors and the dealership completed rest of the transaction by phone to avoid additional fees. Gary accurately described the vehicle condition. Notified me of scratches on the rear bumper and slight curb rash. The dealership did a decent job covering paint imperfections and Gary was flexible on pricing. He included the price of the inspection into the final price - added bonus. An oversight in spotting hail damage along the hood and roof of the car was handled promptly. Mostly compensated for the damages ($600 of $900 bill) which seemed fair. They recommended a reliable and fully-insured transport service that delivered the vehicle within 5 business days. Despite surprise hail damage, the dealership handled the situation maturely. Recommended.

bluetoe122

May 10, 2011

I was contemplating between leasing a BMW and an AUDI and decided to test drive both. I went to BMW and did a test drive and wanted to compare it to Audi before I made a decision. I met with Marilyn and she was so helpful and patient. There was no comparison from the BMW sales person to Marilyn. I was so pleased with the Audi A5 Coupe that I signed that day for the one left in the lot. Although I absolutely love my Audi, Marilyn's assistance made me feel so comfortable in asking questions and answered all of my concerns. I will definitely go back to her when my lease comes up. I have recommended friends and co-workers to go to her for sales. I'm so happy with my new car! I definitely made the right decision... thanks!

Laura0802

May 10, 2011

Hola, me llamo Laura y hace un mes que fui a comprar un Q5. Entre sin intenciones de comprar un carro todavia pero, marilyn me hizo la experiencia muy facil. Llegue a mi casa con el carro de mis suenos. Ella era muy humilde y el gerente, Sam era muy amable tambien. Necesitaba el precio un poco mas bajito al mes y el lo hizo posible. Mi carro estaba bien limpio y Marilyn paso mucho tiempo conmigo, enseniando me como usar todo lo que tiene el carro. El negocio estaba bien limpio, y cada persona que trabajaba alli eran muy amables. El departamento de servicio no esta en el mismo lugar pero me dieron la direccion y es mas cerca que me imagine, como 5 minutos. Mi hija pronto se gradua de la universidad y deseo regresar a Audi Meadowlands a ayudarle comprar su primer carro. Sin protesto, recomiendo este negocio de Audi a personas que desean comprar un carro.

jao62

Apr 20, 2011

It was one of the best buying experiences we've ever had with a dealer. The staff was very friendly and straightforward. We didn't get any of that cheap salesman talk. We came in at around 3pm and by 4pm we bought ourselves a car. The BMW 325 Ci that we bought was exactly as described in the ad and the price was pretty good. The price we got for our trade-in was pretty fair as well. From the negotiation to the time we signed the paperwork you can feel that they really would like to earn your business. Overall, it was a great buying experience and will definitely buy from this dealer again as well as recommend to our friends & family.

Cengiz

Apr 19, 2011

I visited the dealership to look for pre owned Audi. I met up with Adam, and he was very professional and helpful. I ended up buying an Audi A6. The entire transaction was extremely professional, and he was very helpful in every way.They fixed minor issues that I pointed out. After I bought the car, there were a couple other issues and Mr. Adam Tayel helped me to get them fixed at no additional cost. I am very pleased to purchase a vehicle from them. They have very professional sales associates. I would recommend anyone to go to this dealer and ask for Adam.I would specially like to appreciate the efforts taken by Adam Tayel.

jemshredder1283

Apr 12, 2011

Browsing E-Bay for a car to purchase, came across Audi Meadowlands inventory. Saw that they had a car that I had been looking for. Called and spoke to Gary, he negotiated the price with me, very friendly and prompt to return my phone calls. Easy to work with, when I arrived at the dealership I was greeted by a lot attendant and he parked my car for me. Went in, met with Gary, signed the paperwork and left with the car. Car was in great condition, just as stated on their listing. Car drives great, friendly staff, highly recommended!

kdeboeser

Mar 30, 2011

Very smooth transaction. Contacted Gary via internet and closed on the deal in less than a week. Based on the information he gave me, I put a deposit on it over the phone. I looked at the car a few days later and purchased it on the spot. Very good price. Thanks, Gary!

egymoe87

Mar 24, 2011

I want to take the time to say how pleased I was with the service I received at this dealer. Adam Tayel I was dealing with was very helpful and very personable. Adam helped me in finding the car that best fit my needs. The service I received was excellent. I would definitely come back for another car and tell my friends how great the service was. I am very happy with my car and the price was the best i found around . If it was not for Adam I am not sure that I would have wound up getting my vehicle. Adam was very honest and upfront about everything, in my opinion. Along with his boss, Michael Rafferty, i think this is far beyond the best service i ever received buying a vehicle.

mayurbanwasi

Feb 7, 2011

I first visited the dealership to look for used cars. I met up with Adam and he was very cordial and helpful in closing the deal for the used car that I ended up buying from this dealer. The entire transaction was extremely smooth and they were very helpful in every way.They replaced the batteries and they also had new tyres put on. After I bought the car, there were a couple of issues and they fixed those issue for me at no additional cost since they had provided a 3 month warranty. Extremely happy with the deal and that made me bring in 2 more customers who bought Used cars from them. They too are really happy.I would surely recommend anyone to go this dealer and would not have any complaints.I would specially like to appreciate the efforts taken by Adam Tayel in making sure that we as customers are happy. Extemely friendly and calls every now and then to make sure we are satisfied with the service.

William555

Feb 4, 2011

If you are thinking about getting an Audi then go here and go directly to Derek-he is the best. I had started my search for a new car in January 2010 and my search ended in January 2011 with Derek at Audi Meadowlands. I had been everywhere-BMW, Infiniti, Saab, Toyota, Cadillac, and Chrysler, but Audi was by far the best and this was especially because of Derek. I dread the whole car buying process, but Derek made everything great and easy. I went in on a Thursday night and had my new Audi three nights later. He was the most professional and just overall the best Salesman I have ever had and I am 34 years old and very picky about everything. I work in Customer Support as well so I am extra judgmental about service, etc. and I can't say enough good things about him and my experience at this dealership. I am not a computer person and I don't do reviews, but I know how important they are for all of you considering buying a car, so I am doing this for you and Derek more than deserves this great review as well. I had an Infiniti for 10 years and by day one of driving my new Audi and all the great things that come equipped with it I had forgotten all about my old Infiniti and moved on to love my new car-an Audi A4. Go here and go directly to Derek-you will not be disappointed.

gjc1216

Jan 31, 2011

very friendly sales staff, they went the extra mile to make sure i got into the car i wanted and tghe price was good as well.very knowlegeable and made the experience a trouble free one, made buying a car an enjoyable experience imagine that.Made the deal over the phone with the internet guy and adam closed it up quickly, im a happy camper!!

pats010304

Jan 26, 2011

I really appreciated the level of professionalism of this dealership. Everyone I came in contact with was pleasant and just seemed liked they really enjoyed their jobs. My salesman, Dean, was extremely knowledgeable about the A4 and able to answer any and all questions I had about the car. I found this to be very helpful and certainly part of the reason I ended up getting the Audi and really made the purchase enjoyable for me and my wife. We love the car and she's already expressed to me how excited she is for her 5 series lease to be up this fall so she can get the new A7. I have no doubt we will be back in Secaucus talking to Dean in September.

dw826

Jan 25, 2011

I recently purchased a certified Audi A4 from Audi Meadowlands. I found the dealership on Autotrader and was attracted to the great price on an A4 they had for sale. I decided to call and see if the the vehicle was available and spoke with Angel Perez. He was great on the phone and answered all the questions I had about the vehicle. I made an appointment with him and went to see the vehicle. Their showroom didn't look very big from outside. I was surprised to see a nicely sized indoor showroom upon entering that show cased their selection of Audi vehicles. The car I wanted was inside and Angel grabbed the keys and showed me the vehicle. The vehicle looked great and was free from any dings, dents or scratches. I also noticed the 4 brand new tires as I walked around the car. Angel told me that all of his vehicles are completely certified once they are on the showroom floor and that the car was ready to drive home. He pulled the car out and we went for a ride. The car drove great and I was ready to buy my next vehicle. Now it was time to negotiate the price of the vehicle.As we sat at Angel's desk, I immediately asked him what his best price was. He explained his internet price was very aggressive and that he didn't have much room on the price. He told me that the certification warranty was included in the internet price and we didn't have to pay any extra fees to have the car certified. I appreciated this because I did visit a different Audi showroom were they told me it would cost an extra $2000 to certify the vehicle. His manager Mike Rafferty was sitting across from his desk and came over and helped us finalize a fair price for the vehicle. I was happy with the price and was happy with the interest rate given to me for the financing. The thing I liked most about the whole transaction was how straight forward it was. I went to the dealership because the price they advertised was great. I did my homework and knew that the deal was great compared to other dealers. I really liked the fact that nothing ever changed about the deal and they didn't play any games with me. The car was 100% certified and in perfect condition. I didn't have to negotiate for anything to be fixed on the vehicle before I took it home. I also wasn't subjected to any pressure during negotiations and never had to speak to 10 different managers to get the deal done. They gave me a great car at a great price and made a normally painful experience virtually pain free. Thanks guys for a great experience at your dealership. I will be definitely telling anyone that asks me where I picked up my new car to go and check you out.

Vinod

Jan 25, 2011

Adam is very friendly and responds very well. I would definitely recommend Adam to anyone. I bought a Lexus used car and as promised they have changed tires and did the oil change and basic check I believe. One thing I liked is the way Adam explained each and everything in Lexus, patiently. I wish good luck for everyone.

chipp37

Jan 7, 2011

I purchased a 2007 Audi S4 that was purportedly "certified." It was not. The checklist I was given revealed that several repairs had not been compelted. The the dealership sent me another checklist, with certain items now magically checked off. There is no question that the second checklist is a complete forgery, as it was created several weeks after the car left the dealership's custody. The dealership refuses to make good on it. I have asked that the vehicle be recertified, and they will do so, but only if I sign a legal release, which I am not going to do.

somatn

Jan 1, 2011

I was searching Northern Jersey for a used german coupe, Audi A5/S5, BMW 328/335, etc. Audi Meadowlands had 2 nice looking S5's and one A5 but priced quite high. They had a 2008 BMW 335xi coupe that was priced okay until you looked into it. They originally priced it similar to a BMW Certified Car's price of $33,500 with low mileage then lowered it to $28K. If the car was clean and had no problems it would've been a good deal. They obviously do not take care of their used cars or maybe that's how Audi treats a used BMW?? 4 major things wrong:1. Driver's side interior metal strip (wood and metal options can be had) was totally destroyed. The entire ~2-3 foot length of it was dinged, scratched, and chewed up pretty bad. Either the dealership did it while they had it for the 2 months they couldn't sell it or the owner damaged it somehow. Audi Meadowlands refused to fix/replace it.2. As a luxury car dealer they couldn't or wouldn't show me the past service history of this ~40K mile car. When asked for it Adam and his manager kept saying it's fine, it's fine. We fixed it up and replaced the tires (which turned out not to be true when Mike read us the service they performed later). Why would you even accept this trade in without a service record? Especially when it's not listed on the Carfax? He kept saying, "some people don't report service to carfax because carfax charges them money when they report service info." Sound dubious to me.3. Adam claimed the car was loaded and true it was... so where was the Ipod/Mp3/USB Adapter Cables??? So the car is loaded with entertainment features but didn't have any connectors for it? Did they not get it from the owner or did someone else take the connectors for themselves? (even Adam admitted someone at the dealership took nice license plate/plate brackets off traded in vehicle before... so perhaps someone in service snagged the connectors for personal use or sale online?)4. The engine had a bit of a ticking/clicking sound and was abnormally noisier than the other 335's and 328's I've driven and been around (I've test drove ~3 335xi's before and my friends have 335's, X3's and 328's). I figured I could just take it to a proper BMW dealer and have them check it out and set it right later since it was still on warranty/service plan. It turns out the problem probably originated with the dealer or perhaps the car was never serviced. When I test drove the car there were finger nail clippings around the center shift stick area. Pretty disgusting. When asked about it Adam asked his manager if he had been using the car and Mike said, "yeah". Turns out the manager and maybe even others had been joyriding and beating the crap out of the BMW 335xi for 2 months! The miles they advertised was ~40,500. When I test drove the car it was almost 42,000 miles! It was even worst, after I negotiated a price later on that night I noticed that the Carfax had the vehicle listed at 39,500 miles when they first started selling it on 11/03/2010. When I test drove the car it was 12/30/2010 and it had very close to 42,000 miles on it. So in less than 2 months they piled on about 2,500 miles on the bimmer! This also meant the vehicle only had about 8,000 miles left before the original warranty and maintenance plan ran out. Thanks for eating up the car's miles guys. They were obviously joyriding, enjoying it, clipping their nails in it, and abusing the car until they could offload it! Shame on them."mchoi02" was correct in his review. Adam is very friendly and has high energy but his boss being "stern" was an understatement. His boss ignored every negative remark about the vehicle like it was nothing (example the chewed up side panel and joyriding miles) and during the post drive talk he decided his time was better spent grabbing a drink and watching the football game across the office. He seemed angry and didn't care if they sold the car or not. His negotiation of going down $200 was pretty annoying like he didn't care at all. Perhaps he didn't want to lose his joyriding vehicle? This could have been a good cop bad cop setup who knows. It seemed like it because after we agreed on a price and trade in, the next day the service went all to hell. I went to my bank in the AM to get my loan which they said could not be finalized that day on 12/31. I called Adam and said can you match my bank's finance rate? He told me to just come down and he get me financing. I told him I don't want to come all the way down just for you to give me 4.9-6%. Can you match 3.39% or better? I filled out the application and faxed it to him around 10:30-11am. He said it'll take 15 minutes. 30 minutes pass, an hour passes, no call back. I called him back and he said Mike is doing it now, give him 5 minutes. 30 minutes pass no response. I called him back and said if you couldn't do it soon I have my charity event I have to attend in the afternoon. No confirmed rate means I won't buy the car. In addition he kept my driver's license the night before, great! I couldn't drive myself anywhere that day! I had to finally call Benzel Busch speak to the operator and explain that I needed to speak with the owner or the GM because they are ignoring me and wouldn't return my driver's license. Adam was ignoring my calls and Mike was just shaking me off. About 3-4 hours after the initial finance application Adam finally calls me back. I told him where he could drop off my license and that no I do not want the car anymore. I heard him saying to Mike, "Don't send it, don't send it to the bank. He doesn't want it" real loud so I can hear it too. What was he trying to make me feel bad? All it proved was how unprofessional they are. So 15 minutes to get me a rate was what a gross understatement? 4 hours later they didn't even send the application into the bank yet!! I've had dealers offer me 2.9% on the spot and they couldn't even give me a lousy answer. So really what they wanted to do was get me down there after I agreed to buy the car so they could charge me 4.9 to 6% what a typical used car salesman move. At that point I decided that this dealership definitely wasn't for me now or in the future. They play games there, Adam is saleman friendly but only during the sale, Mike is pretty much a jerk (no other word describes him as perfectly without going into profanity, plus he beats the crap out of nice cars that aren't even his, pretty sure there's a level of hell for people like him), they abuse their used cars for personal use, leave it dirty, don't make sure it has everthing it should have, play financing games, and definitely do not care about you once you buy a car just as "Audilove" commented on. I wouldn't be surprised if Adam kept my license on purpose just so I would drive back and he could give me more pressure to buy the car after I drove there again. It's really a shame. My uncle has owned Audi's before and raved about them. I've driven them and really only Audi and BMW make real performance luxury cars especially in the entry level arena. Benzel Busch Audi Meadowlands is definitely not a ethical or professional place. If you are buying Audi checkout Paul Miller Audi in Parsippany and ask for "Peter". He didn't balk or go all "salesy" when he saw a young professional walking in. It's too bad too for Benzel Busch Audi Meadowlands, if it all went great once I paid off my debt and loans I would've definitely come back to them for my dream car, the Audi S5. Disappointing for a high class brand and as other reviewers have said, really not a good representation of Audi. I'll get my entry level coupe somewhere else and in the future a fabulous BMW M3 or M5 instead of the S5. Better to save yourself the trip there, the headaches afterwards, and go somwhere else for you vehicle needs.

mchoi02

Dec 17, 2010

I visited serveral Audi dealers in the north jersey region in search for a pre-owned Q7. Audi Meadlands appears to have higher quality vehicles. It could be because their inventory is in an indoor showroom and kept detailed clean. Most vehicles in other dealers showed great in pictures but look 'used' in person.Also, the sales rep I worked with was great. Adam was very friendly and attentive. He seem to go the extra step to win your business. His manager, Mike Rafferty was stern but professional and effective.Finalizing on a net price could have been smoother. But that shortcoming was made up when they both exceeded my expectation on follow-ups before and after the car was delivered.I would recommend this sales team.

Audilove

Sep 9, 2010

THEY ARE THE MOST HORRIBLE SERVICE AUDI PROVIDERS I KNOW! THEY DO NOT REPRESENT THE AUDI BRAND AT ALL! THEY QUALITY OF SERVICE IS LOW; MORE LIKE NON-EXISTENT! THEY ARE ONLY NICE WHEN YOU ARE BUYING! AFTER YOU BUY A VEHICLE FROM THEM, IT WAS LIKE THEY DO NOT KNOW YOU ANYMORE, AND THEY TRY BY ALL MEANS TO NOT GIVE YOU ANY SERVICE BECAUSE IT IS COSTLY FOR THEM! IT IS A SELFISH COMPANY THAT DOES NOT GIVE A DAMN ABOUT THE CUSTOMER! I AM ASHAMED THAT I DEALT WITH THEM! NEVER AGAIN! AND I WISH NONE OF THIS ON ANYONE: AND I HOPE ALL THOSE WHO READ THIS ARE WARNED! WHAT A DISAPPOINMENT FOR THE AUDI BRAND!