Audi Natick reviews

Gac108

Jun 7, 2016

Best price of all the Audi dealers around. They work hard, are friendly, and professional. The dealership itself is bigger and nicer than all of the others around, with the best customer waiting area.

Terry MacDonald

Jun 4, 2016

Excellent service. Timely appointment, pleasant waiting atmosphere, easy access.

Leo A.

May 18, 2016

Modern facilities, fast and very professional service.

Antonio DaCosta

May 9, 2016

Great service and they go out of their way to help you.

Ram

May 7, 2016

Excellent service team. Very professional. Highly recommend it.

2014 Audi S6 Owner

May 2, 2016

I was a long time Audi customer (original S-series owner in 1992) of another Audi dealer (three different Audi's since). After 22 years at the other Audi dealer, I came to Audi Natick (Bernardi's) and they met my asking price for my 2014 Audi S6 (the other dealer would not meet my price). The facilities are the best I have seen and their service is great.

Audi Q5 Owner

Apr 27, 2016

Audi Natick Service is as close to perfect as you can get.

thecorb57

Apr 20, 2016

Excellent customer experience. I am greeted immediately with little to no waiting time. The reception area allows me to do my work with no issues. It's very quiet and offers what I need while I wait.

Tutunjian, Ron and Michael

Jan 17, 2016

This was the fourth dealer that my son and I went to and we finally found a great salesman. He took his time and the result was my son and I both bought cars. I got a 2015 S4 and my son is getting a 2013 A5. It was the first car I was impressed with. Thanks Audi of Natick

LML

Jun 23, 2015

Kevin was very helpful. This was a great experience.

Vivek A

Jun 4, 2015

This was my first time buying from Audi Natick. From the start, I was taken good care of. Kevin helped me at each stage of the process and helping me decide the car which would best fit my needs. He was always there checking on me and replying to any questions I have. Seth is a really cool straight to the point guy. He really worked out a great deal for me which would fit in my budgets and I didn't even have to haggle or look at other dealers. From the time I started looking for cars, it took me less than 2 weeks to get my hands on the new car. I found Kevin really good to work with and Seth was awesome in working out a deal. The final price was negotiated over the phone and it was honored when I went there later to sign it. The service over here is really nice and they have a good collection of Audi cars. The facility and spacious showroom are top of the class. Kevin is new I guess but he is really good and helps a lot. I would recommend others to go and talk to him, your buying experience would definitely be awesome.

Steve

Feb 2, 2015

Sales team that i dealt with including a recently hired salesman and sales manager are from a used car lot . You know, the car lots that most of us try and avoid. I was corresponding with the salesman and agreed on a deal. Told him i would give him a deposit by credit card over the phone. He said come over before the end of the day and we can honor the price we negotiated yesterday in person. I arrived to the salesman telling me that someone else was buying the car. And that i never left a deposit so they sold the car. I'm willing to bet to someone that paid more for the vehicle and had to finance the car rather than pay cash. Otherwise why sell a car that someone else had agreed to buy. The sales manager couldn't even look me in the eyes when he was telling me this. That tells one what kind of person i was dealing with today. My question to someone reading this , if they'll sell a vehicle after someone else agrees to buy it for a few extra dollars, what else would they do to their customers to make a buck. Bottom line. There are other dealerships that sell Audi within 20 miles of this dealership. Why take a chance. Caveat Emptor....

John Q

Aug 7, 2014

I've been a loyal customer of Bernardi Auto Group- having leased or purchased three Acuras from Acura Boston and five Audis from Audi Natick- and the loyalty continues to pay off. I've always enjoyed great service from Audi Natick, and in step with their new state-of-the-art showroom, the sales experience in leasing my new S4 with salesman, Mike Lemming, and GM, Seth Marshall, was top notch. In addition to being a pleasure to work with, Mike went above and beyond to be sure I was happy with the sale and then followed up with me to be sure I was absolutely happy with the car. Overall another consistently great experience, and if you're in the market for an Audi, I highly recommend asking for Mike and visiting Audi Natick.

MTPandolfi

Jul 23, 2014

Previous experiences with Bernardi dealerships left a lot to be desired, however, this wasn't the case with Audi of Natick. And while I've purchased vehicles ranging from VW's to BMW's to MB's, my experience with Kevin P. and the team at Audi of Natick was easily one of the best I've encountered. From the no-pressure atmosphere, to the immediate follow-up to any and all questions, AON is what a car buying experience should be. I would recommend AON and specifically Kevin to my friends, family, co-workers, and anyone in the market looking for a new or used Audi. My wife and I couldn't be happier

Bianca

Jul 22, 2014

Just leased my first Audi from Bernardi last month. Couldn't be happier. Kevin Planchon was an absolute delight to do business with. He was honest and careful and considerate. I really couldn't have been any more pleased with the service that he provided me with. I recommend this dealer and dealership over any. This is my 7th vehicle and I am 25 years old, female.

Steve D

Jul 22, 2014

The issue I had with Audi of Natick and Seth Marshall - GM has been cleared up and the commitments they made to me - theyhave now been made good on. Delete my previous negative review from 7/21/14, it is no longer valid now that they have fuly honored their commitments.

Marilen

Jul 15, 2014

It was my first time with Bernardie Audi Natick and Mike Lemming was helping me with everything. He is the coolest guy ever, he knows everything about the car and he knows how to impressed his customer. Even though it has been a couple month but Mike still keep contact me and asking how i like my car. I totally love my Q7. I would recommend Mike to everybody. To Mike: It was great knowing you and i am sure will go back there again for my next car. Ly

Kasey Carota

Jul 9, 2014

Looking for a Q5 for a while, visited many dealers. Found Audi Natick to be a state of the art dealership. My sales rep Mike Lemming made the experience comfortable, exciting and easy. Mike went above and beyond to ensure I was able to purchase the vehicle I'd been searching for. He even personally delivered my vehicle to me in New York. During our visit, Mike gave us a complete tour of the facility and was very knowledgeable about all aspects of the dealership. Mike has checked with me a number of times regarding my vehicle and answered all questions I have had. Mike seems just as excited about the purchase of my vehicle as I am. I highly recommend asking for Mike Lemming during your next visit to Audi Natick.

JP AUDI

Jun 2, 2014

This was my first experience with luxury cars and WOW was I impressed. I basically pulled up in my monster truck expecting to be laughed at being at an Audi delealership. But sincerely that was not the case at all. I worked with Wunna Zeya, who at no point forced anything, including a particular model, or "what he needed to sell". He was extremely attentive during the entire process. I had an outstanding experience and have mentioned this dealership and salesperson to several people already.

Mark

May 31, 2014

I recently purchased my second Audi from Audi Natick. Throughout the process from walking in the door, to purchasing the vehicle, was nothing short of a positive experience. My salesman Wunna Zeya continued to go above and beyond, providing exceptional professional and attentive service along the way. If you are looking for an Audi, do yourself a favor and visit Bernardi Audi in Natick MA.

Eric

May 30, 2014

I visited the dealership several years ago before the renovations with my brother. We were both in the market for new S4's. We were serious about each purchasing. In the end we were so turned off by the sales people there I vowed never to go back. After driving by the new facilities I decided to stop by. The new dealership is beautiful and they have brought on some new staff. I was immediately greeted by Wunna with a smile and a handshake. He offered us a drink and asked if we had any questions. He was not pushy at all, he let us look around and when we were ready for a test drive we went to find him. We ended up leaving the dealership that day but there was no pressure at all from Wunna. He followed up with us the following day but was not pushy at all and I had even told him we were going to visit other dealerships. When I was ready to purchase I gave him a call and worked out a deal, no haggling at all. I just told him that I had visited other dealerships and I had other offers and he presented me with a number in writing. Although his offer was not the best I had received I was impressed by the dealership and the new sales staff. The difference in money was under a hundred dollars so I went with the person I felt that I could trust in the future. The buying process was smooth up until the point we had to sign the papers. The finance department was not as helpful as the sales team but in the end Wunna came into the finance department and straightened everything out and it was smooth sailing from there. I have since referred several folks to Wunna and he has taken care of all of them. My cousin and brother have both worked with Wunna and both are happy so far.

APierce

May 30, 2014

I recently purchased my first Audi at Audi Natick. I worked with Wunna Zeya throughout the process. He was very attentive, asking questions to get an idea of my needs. He was never overbearing or tried to push me a certain way but offered good suggestions and direct answers. He seemed to go out of his way to ensure the buying process was efficient and satisfied my busy schedule.

Bryan

May 29, 2014

Youssef, Youseff, Youseff I chant! This man went above and beyond the call of duty to not only get me out of my old vehicle, but help my fiance get out of hers as well and get into our dream car! We showed up at Audi Natick with no intentions of purchasing but just some windowshopping on a beautiful day. 2 hours later, we were driving off the lot in our brand new Audi!! Youssef not only worked wonders but undestood everything we were looking for and treated us like as if he was the customer. He listened and knew the price we were comfortable with. When Audi Natick did not have the exact vehicle (color combo) Youssef actually took the time out of his busy schedule and drove to CONNECTICUT to pick up our vehicle to deliver it to us. TOP NOTCH SERVICE and we couldnt of been happier about our purchase. I send all of my friends/customers to see Youssef!

MB

May 27, 2014

I recently purchased my first Audi from Mike Lemming at the Natick dealeship. I noticed a difference with Mike's cool, calm and relaxed sales approach that set him apart from the other Audi dealership I had visited earlier in the week. He asked the right questions that allowed him to understand that safety & reliability was my main concern when buying an SUV and he focused on great customer serivce throughout the buying process and even afterwards. I would recommend Mike Lemming and Audi Natick if you are looking for customer-centered service.

Charlene E.

May 13, 2014

I had leased a Honda Accord and my lease was up and I needed a new vehicle. I had recently changed positions at my job and was driving further to work and after the winter we had I wanted an AWD vehicle. I went to test drive the Audi A4 and knew that there was a possibility that the vehicle would be out of my budget. I was immediately greeted by Youssef (Sales Person) and he made me feel very comfortable and he was very knowlegable. The process was very quick he got a car, we went for a test drive and getting the price was painless, none of that going back and forth games that I had experienced at 3 other dealerships. The Sales Manager Kevin even came over to speak to me and he and Youssef both worked very hard so that I could afford my dream car. Emma in finance was so sweet and very low pressure she made suggestions of what I should purchase but was never pushy in any way. I am now driving my Audi A4 and the car is everything and more that I thought it would be. I have bought many cars over the years and even worked at a car dealership and I can not express how impressed I am with Bernardi Audi in Natick. I would highly recommend purchasing a vehicle at this dealership.

Toyota 4Life!!!!!!!!!!!!

Feb 17, 2014

If your a high end car customer such as Audi, this is the place for you. I recently drove from Ct to look at a 2012 Toyota 4 Runner at their dealership. The place is amazing. Huge, clean. Very friendly people. I notified them I am a serious buyer and was only looking at this certain color Toyota 4Runner. I did not even want to test drive it. Here is when the problem started. I have been getting Trade In Offers for my 2006 4 Runner, 96,000 miles on it for $11,000. I have had several in Massachusetts and CT. They give me a number of $8,400. No negotiation. Not sure what Cracker Jack box they pulled that out of. I told them Thank you and have a nice day. Drove 1 1/2 hours to another dealership who I have been dealing with and accepted their offer. The same 2012 4 Runner, color, options, etc. A little more miles. I should have known by the high end dealership I would get low balled. I wanted their, but things happen for a reason. Maybe they did not think I was a serious buyer since I showed up with a hoodie sweatshirt, jeans, sneakers. My new baby is in my garage.

Car Buyer

Jan 30, 2014

Went in to purchase a preowned car and the salesperson immediately told me the price was very aggressive and there would be no negotiation. Three weeks later the price is dropped by $6,000.00! Against my better judgement I went back in and looked at the car and was promptly "low balled" on my trade. Again I left the dealer with a promise they would call me later with a realistic trade offer, the call never came. When I checked back with them the car was miraculously sold that very afternoon. One week later the car is still advertised and listed as available. Classic dealer antics, the high line label means nothing at this dealership. I tried three times and they struck out.

BostonSF

Jun 25, 2013

Good experience and would go back to test drive cars in the future.

AudiTronicks

Mar 18, 2013

Good Price for the car I bought and fair price on my trade. They went above and beyond fixing the issues found during test drive.

Tony D.

Jan 10, 2013

I cannot say enough positive things about this dealership. The folks at Bernardi far, far exceeded my expectations. I took my wife's car in a few weeks ago for an oil change and, having been so impressed with their service department, ended up buying a fantastic pre-owned S4 for myself. They gave me blue book value for my trade and I got my new car at a very fair price. I left with a nicely detailed car which looks brand new, a full tank of gas, and a big smile. I am convinced these guys will do whatever it takes to earn your business and trust.

Sheila

Nov 14, 2012

I would have said excellent with the exception of a little snag. My salesman Tom Sawvelle was the best, He was not pushy and did find a solution (to my snag)which was really the same agreement we had originally agreed on. Overall my experience was great!!!!!!!!

Sasha B

Jun 24, 2012

Typical car dealer salesmenship. Running back and forth to manager with zero progress. Other dealers are discounting Q5s, since '13 are coming shortly. I was told these are very hard to get and they don't discount. I did point out that they had a dozen CPOs and just as many new. Oh the next day they had some call center guy me to ask generic questions about my experience. Can't believe they gave my number out. Recommendation to the sales manager, if you want to earn business call yourself don't outsource, it's not that high of a volume business. Also, Prime & Wagner both discount A5s, in stock and incoming vehicles.

Kurth

May 21, 2012

My husband and I have bought two CPO A6s from Bernardi. From sales to service, they have been easy to deal with. The service has been outstanding. All of the personnel are helpful and friendly. If the service time is longer than an in-house wait, they provide a loaner enabling you to go on with your day. Terrific cars and terrific people. Thanks, Bernardi!

Ronnie

Mar 18, 2012

This dealership, has service and process down to a science from hours and services. They have taken the time to understand the customers needs and meet them! Sounds simple but 99% of dealerships dont get it!!

Acuraman

Jan 11, 2012

I had a favorable experience and purchased the used Acura I had been looking for. As I was an out of state buyer, the dealer even delivered the car to me in Maine. I did find that the dealer was more responsive to my telephone calls than the emails I sent.

HONDA YES!!!

Oct 13, 2011

When i got to the dealership. I first thought that it'd be a drag and the customer service would be poor because i was buying a used honda in a audi dealer. But it turned out to be the opposite. they were kind. they talked casual like i do. and they gave me a great deal and service.

Audi A4

Sep 9, 2011

Made an appointment to test drive/purchase a CPO A4. Salesman greeted me and spent approximately 5 minutes with me before telling me he had another appointment and turned me over to another salesperson. After the test drive that salesperson told me he had another appointment and turned me over to another salesperson! I had to explain my objectives 3 times! As they had the vehicle I wanted I continued the process. After negotiating a price with the 3rd salesperson I was told to wait in the lobby for the business manager. 45 minutes later I was called in again! Delivery was even worse with multiple paperwork errors and their insisting I travel to the registry with one of their employees. Overall the experience was the worst in my years of purchasing highline vehicles. I contacted management at the dealership and received no return call. I contacted AUDI USA with my concerns as well and to let them know about the experience. I would not return nor recommend anyone visit this dealership if they are looking to be treated with any respect. Go to Audi of Norwood. They are professional. If only they had had the vehicle I wanted.