Audi of Wallingford reviews

Audi folks

Aug 31, 2016

Ron at Audi of Wallingford was aware of our long history as Audi owners. He carefully reviewed the 2016 and 2017 model lineup to make us aware of the potential savings by purchasing a year end model vs. the significant technologic advantages some newer models possess. We drove many different models and narrowed our choices. We would replace our old A6 with a new A6 but we wanted a new driving experience with more bells and whistles! When a beautiful 2017 A6 arrived on the floor with the Competition package and driver assistance tech, he remembered our interests, had the car prepped and called us.....a perfect match.Ron and Josh ushered us through the purchase paperwork, arranged for our transfer of insurance, and carefully reviewed the cars features, linked all our tech gear and made us very comfortable with our purchase.Varsity service!

Beep Beep

Aug 25, 2016

I had a wonderful experience working with the members at Audi of Wallingford. In particular, Jharel was incredibly helpful in finding me the exact car I was looking for. He was also very patient and friendly during the entire decision making process. I highly recommend Jharel and Audi of Wallingford!

Bliss 2016

Aug 22, 2016

Great Experience!!! Jharel Ferriera put my mind at ease and was very thorough in answering all my questions. I would highly recommend him as your dealer specialist!

Ny

Aug 18, 2016

I had a great experience with the team at Audi of Wallingford, and I would highly recommend this dealership to those interested in purchasing or leasing an Audi. Jharel was exceptional and a pleasure to work with. He was informative, patient, and always accessible. He made the process enjoyable! Everything went smoothly, and we left feeling confident that we had made the right choice.

Cate A

Aug 5, 2016

My husband and I were shopping for a new car and stopped by Audi of Wallingford. Jharel explained the different options for each model; he listened to our needs and was very professional, polite and easy to connect with. He knew the models and the options to answer all our questions. Steve, Josh, and Rosanne were friendly and I am impressed with the teamwork they conveyed. They work hard, while keeping a great attitude to serve the customer.

tremblez

Aug 1, 2016

The team at Wallingford Audi efficiently helped me find the right certified pre-owned car for my needs. Jharel Ferriera was extremely knowledgeable about the products, and provided a pleasant sales experience. Oh yeah, and my beautiful Audi S4 is an incredible machine. Thank you for a great car buying experience.

loretta

Jul 24, 2016

My experience buying my vehicle was awesome. Jharel Ferriera was very knowlegable about all the vehicles and really helped me in choosing my car. He was polite, efficient and extremely easy to work with. I also dealt with Rosanne Vece and Josh Gomes. They were also very polite and knowledgeable about their products. Thanks for a great experience! I would definitely recommend someone to this dealership and specifically to Jharel.

JoJo

Jul 20, 2016

My sales rep Jharel Ferriera made my car buying experience relaxing and fun. He was extremely knowledgable and pleasant with no hint of pressure. He went out of his way to take care of me. He and his manager Rosanne gave me a great deal and I am thrilled with my purchase. The Business Manager Josh was also great. Really positive experience. And I love my Audi.

Laura B

Jun 30, 2016

Audi of Wallingford is the dealer for you! Jharel was very knowledgable about the product! The transparency at this dealership cannot be matched! The process was easy and very quick.

JAY-U

Jun 9, 2016

Ask for Jharel Ferriera. All around nice guy. Very accommodating. Will try to close the best deal possible for you. Was also a part of the US Army, just like my bro.

RNITKIN

May 30, 2016

I was loath to trade in my Mercedes Benz cabriolet. Ten years later, I am now driving an A 7 after having bought and traded in an A 4 and three A 5 cabriolets with this dealership. Audi delivers a wonderful car that is comfortable, reliable, safe and stylish. It is because of the car and the dealership that I truly would not think of changing either. Roseanne Vece, the manager, takes personal interest in finding her customers the right car to meet their needs. The sales people have detailed knowledge of each model, as they should, and they make certain that when you drive off of their lot, your questions are answered thoroughly. I have recommended Audi and this dealership to all of my friends who have come to Wallingford and found the same friendly, committed, knowledgeable people as I and have closed the deal as a result.

Laurie

Mar 14, 2016

I was driving a BMW convertible that I really loved but it was getting on in years and I needed an upgrade. My husband suggested the Audi. I was searching on-line for an Audi and I came across a Moonlight Blue Mettalic Audi A5 Cabriolet and fell in love! I had no idea Steve Gilligan was the General Manager at Audi of Wallingford. I had bought a car from Steve years ago. We arrived at the dealership and I have never experienced such a warm and friendly atmosphere! Only the best of the best work there! What a team of people work at Audi of Wallingford. We had been looking for cars at other dealership but you can't beat the professional, friendly staff at Audi of Wallingford. Our saleman Tony Gagnon, Josh Gomes, General Manager Steve Gilligan, Roseanne Vece and salesmen Ron Ayoub and Jim Anderson went above and beyond to make sure our experience was nothing less then perfect! I have never been so impressed by a group of people. I know I will be getting lots of compliments on my new Audi and I'll be sending them all to Audi of Wallingford to get the experience of buying a premium car at a premium dealership! I can't thank you all enough for the ease and pleasure we had buying this beautiful car! Thank you.

DSnaj

Mar 6, 2016

This is my third Audi purchase at Audi of Wallingford. Ron Ayoub was outstanding to work with and has extensive knowledge of the Audi line. He is patient, thorough and always willing to go the extra mile in the service he provides - 150% I also worked with Steve Gilligan, the general manager. Steve proved over and over that he's willing to do whatever it takes to get things done. I had a great experience at Audi of Wallingford and would recommend Ron Ayoub, Steve Gilligan and the dealership to anyone in the market for an Audi.

Erica S

Feb 26, 2016

We had 2 Audi's being serviced at this dealership. The service department counter staff is incompetent, unethical and rude. After a few bad experiences we escalated our concerns to the service manager who does not understand customer service at all. He said they would pick up the car from my home and fix all the unresolved issues but they never even bothered to show up as planned or call. Avoid this dealership at all costs!!!

joelee13

Feb 6, 2016

I recently purchased an S5 Cabriolet, traveling 70 miles to do so. The entire staff was very accommodating. Ron Ayoub spent 30 minutes explaining my new vehicle to me. Overall, an excellent experience. I wish they were my local dealership.

Audi Family in CT: our 3rd Audi !

Jan 10, 2016

After considering other car manufacturers, I returned to Audi of Wallingford to test drive the 2016 models. I immediately knew that I would once again be purchasing an Audi. The new 2016 A6 proved to be the best riding vehicle among the options that I had considered. Also, Ron Ayoub proved to be a "Master" Audi Brand Specialist with a wide and deep breath of knowledge. His patience and professionalism proved to be second to none. He was extremely patient with all of my inquiries in addition to being extremely informative. Also, he impressed me by locating and securing the exact Audi that I desired ! I highly recommend Ron Ayoub and Audi of Wallingford ! I am sure that we will truly enjoy our 3rd Audi !

FrankThomas

Jan 6, 2016

I purchased a certified pre-owed RS5 form Audi of Wallingford on 1/2/16. Coming from 100 miles away on the south shore on Long Island, it is important to get an honest and accurate description of the car your interested in, as well as provide the same for the car your planning to trade in. I dealt directly with Josh Gomes throughout the entire process and he was extremely accurate in describing the RS5 and up front about the expectation on the trade. That's the first part, but the real test is when you show up. When I arrived and saw the car, it was exactly as described. Josh was patient and knowledgeable in going over the car with me (especially as a repeat BMW owner and first time Audi buyer). After the test drive and the determination that I was happy with the car, we moved on to discuss the numbers. Everything pre-discussed over the phone was honored. We worked out a deal that was fair on both sides and there was no hidden BS. 3 days later I picked up my first Audi. Couldn't be happier with the experience and especially the new car. Thank you Josh and the rest of the team for being up front, honest, and committed to honering the conditions of a long distance deal!

hummergirly

Jan 4, 2016

Awesome bunch of people there reasonable prices and fast service willing to listen to customer and help out in any way . Will continue to go bs k for help Jeff is the best guy ever

MikeK

Jan 1, 2016

Great experience from start to finish, everyone that we dealt with were super helpful. It's the first Audi that I purchased and will come back when it's time for a new vehicle.

CKasson

Dec 31, 2015

It was a pleasure to work with Josh on renewing my Q5 Audi lease to a newer vehicle. He talked with me on the phone, scheduled (and rescheduled) an appointment at my convenience. At the dealership, he gave me the financial information, found the color and package I wanted, and a great deal as well during the Season of Audi. Thanks!

jafdesign

Dec 31, 2015

I have serviced my Audi at Audi of Wallingford for some time now, I live over an hour away from this location but always have no problem getting in for service with a quick turn around. Services is always complete and staff is very accommodating. Mike is my advisor and always works around my schedule for service and is extremely helpful and goes above and beyond for his customer.. I can't say better things about Mike.

jayroto

Dec 31, 2015

Started looking for a new car, went to another Audi Dealership and my experience wasn't great. Wallingford contacted me after an inquire and everything went great from there. Josh Gomes took care me and made me feel extremely comfortable. They where able to work a deal out that i believe we both felt comfortable with. I look forward to working with them in the future. The show room is clean and everyone wants to help.

New Q5 Owner

Dec 31, 2015

My wife and I enjoyed working with Jack Camarda and his SalesManager Steve Gilligan as we considered the transition from our Lexus RX350 to a new Audi Q5. The knowledge and professionalism displayed in the dealership was exceptional and beyond reproach.We got a great deal without the mystery and hassle that frequently are involved with the purchase of a new car. Drew White, leasing and finance specialist, made the paperwork seem easy and the closing process quick.Thanks guys

Happy Customer..

Dec 30, 2015

Jack Camarda was professional, pleasant, and a pleasure to work with in the purchase of our new Audi. He answered our many questions with knowledge and patience, and helped make our decision to purchase the Q5 easy! Steve Gilligan thoroughly explained the various costs and options for the purchase. Thanks Jack and Steve!

KNM

Dec 30, 2015

After 20 plus years driving an Acura, I bought my first Audi- A6. Audi of Wallingford was a pleasure. Very informative sales force, more than one test drive, a very fair price by any measure, and easy closing process. Ask for Josh Gomes in sales. He really knows these cars and has a nice way of guiding you to the right options.

P&G Happy Customers

Dec 30, 2015

Jack began our initial meeting with truthfulness and grace. He treated us as friends and he was a gracious host. He knows his products as he answered all our questions quickly and accurately. I felt this was too good to be true and I was waiting for the bad news. It never came. Through the whole process everything he promised was delivered and he guided us through our own sometimes clumsiness. We appreciated his tending to all our needs and would love to send him more business from friends and family. We trust him.

Thom's Audi

Dec 22, 2015

This was my third Audi purchased here. The combination of Steve Gilligan and Ron Ayoub make a dedicated team for a great deal.Have never had an issue , and we have owned a lot of cars prior to switching to Audi and this dealership.

Virginia, So. Windsor, CT

Dec 21, 2015

I was all set to purchase from East Hartford when a friend referred me to Ron Ayoub in Wallingford for competitive pricing. Not only was Ron able to work out exactly what we desired he was a honest, reliable & pleasure to do business with...and these days that's very few and far between.

Minuterman

Dec 20, 2015

I have purchased a few vehicles with Ron at this dealership. Ron has always made my experience easy, correct and complete. He always looks for the best options for my needs, is always thorough and helps make my experience amazing.

mattyd1978

Dec 18, 2015

Ron has a a vast knowledge of the Audi line and is always professional. I had a great experience at Audi of Wallingford I would recommend Ron and the dealership to anyone in the market for a luxury brand.

enzo

Dec 17, 2015

brought my car in for scheduled service. It was handled by mechanic T R Tammaro. He went through all I asked for and did the complete and thorough service with professionalism. Complete courtesy from all at Audi of Wallingford. Would not hesitate to get my next car there

Ccallegro

Dec 16, 2015

Jack Camarda was wonderful to work with over the past five weeks. From the moment I walked in, Audi of Wallingford and Jack helped me surprise my husband. Jack aka "Professor" was easy to connect with in person, via email and over the phone. Most importantly, he worked out a great deal (with the help of Steve) handled some minor blips, and even called me when my husband showed up at the dealership alerting me to the visit. Jack provided excellent customer service! Entire Audi Team deserves 5 stars!

DanP

Dec 16, 2015

After I spent a lot of time trying to decide what model to buy, Ron cut to the chase and made it a lot easier to make the final decision. A couple of quick emails, a fair price for all, and it was a done deal. Easy and painless.

4_A4

Dec 15, 2015

Excellent customer service is high on my requirements for which dealership gets my business and this dealership fills that requirement. Ive been dealing with Ron and Roseanne for my last 4 leases and both are very knowledgeable, very professional, courteous, and know how to make the customer feel special.Ron has worked with me to order my cars, ensuring all options were exactly what I wanted and needed while Roseanne worked all on the paperwork to make sure there were no issues. Both go out of their way to make the transaction smooth and pain free. I feel like family when I visit this dealership!I highly recommend working with Ron and Roseanne when looking for an Audi dealership that cares about you!

RG Audi

Dec 15, 2015

My first Audi purchase was a breeze thanks to Josh! He was informative and very helpful throughout the entire purchasing process, thanks and highly recommended!

spinho17

Dec 15, 2015

I was searching vigorously for a Daytona Grey Pearl Audi RS7 for my mom. We could not find any in the local area so I expanded my search and came across this perfect car that would suit her. Ron's customer service was fantastic and he immediately sent me photos of the Daytona Grey Pearl RS7 which was in the showroom. We loved it and Ron worked a great deal for us. We went the following Saturday morning to pick it up. I was greeted by Ron and went over all of the details about the car which was very informational. When it comes to customer service Ron is an A+. He knows Audi's inside out. He is very tech savvy and explained additional items I did not know about. Coming from driving an RS5 a RS7 is quite different and Ron illustrated them to me. This was hands down my best buying experience! Thanks!

MSperandio

Dec 14, 2015

Audi of Wallingford was great to deal with! Josh was awesome to work with, from helping to find the perfect A4, to going out of his way to make sure I had everything we needed to make this a smooth, streamless process. Highly recommend Josh and AOW!

sxct409

Dec 14, 2015

We bought our first Audi from Audi of Wallingford in 2001. We purchased a second one in 2007 and a third Audi in 2011, the last two we still have. You don't buy 3 autos from the same dealer unless you are beyond satisfied. The dealership and the service department, headed up by Mike Coughlin, is exemplary.To continue would sound like I am a part owner but believe me, I am not. I am just a completely satisfied customer and strongly urge anyone who is looking for a car to go to Audi of Wallingford and you will never regret it.

4 Rings

Dec 12, 2015

I was drawn to get an Audi in July 2014. Having eyeballed them for years, I finally came in. My first impression was the sleekness and professionalism of not only the Audi/Porsche facility, but the Audi clientele. Steve Gilligan made my day. He was very professional, efficient and easy to talk with. I felt very comfortable with him as well as anyone else who said hello. My first 5K service was just as equally telling. Pulling into the car port, checking in with the service clientele and the attention to detail of what was to be done was transparent in their communication. The careful handling of my quattro was impeccable. At my next service of 12/12/15, the professionalism is still apparent Seth was very accommodating informing me with any question I had. While waiting, in speaking with Jack and Mitch, I was made aware of how deep their knowledge was with the Audi inside and out. Having shared their views and personal stories of life with me, such as becoming certified Audi specialists, makes me appreciate even more where my quattro came from. Yes that's right. Ms. Vece, also leads the way. I was very observant of how all the clientele walked in to their showroom with such confident and beautiful appearance. Thank you and Have a Great Day,Tina Criscola

AnthonyCT

Dec 8, 2015

I purchased a 2016 Audi A6 from this dealerships after shopping and comparing prices from other dealerships in the area. Audi of Wallingford gave me the best pricing and offered the best services from a customer experience standpoint. I highly recommend including them in your search process.

ALimo

Dec 7, 2015

I have never had an issue at Audi of Wallingford. Jeff Albert has always been beyond professional and sees that my car is done correctly, the first time. He updates as the car is worked on, is friendly, and makes a point to have full customer satisfaction! I don't worry when I drive knowing that the techs, especially Sal Valenzuela, have taken care of my car. I started with a lease on an A4 in 2008, then custom ordered my 2011 A5 which was a lease, then a purchase since I loved the car so much! Jim Anderson took care of me each time and every time I go there for service he takes the time to come over, say hello, etc. Mike and Seth at the service desk have greeted me promptly and courteously every time. (And with the exception of tire swaps and one removal of a nail - I've only needed regular maintenance. Very reliable cars!) They have always taken me in at the time that works for me and work is done is a timely fashion. I think the dealership is clean, up to date, inside and out. I appreciate the Wi-fi, treats and coffee that are always fully stocked. I am sticking with this dealership and encourage others to give it a try and see for themselves.

CarGuy

Dec 7, 2015

My wife and I just leased an Audi A6 working with Ron Ayoub. Previously we had purchased an A5 convertible with Ron. I cannot think of a friendlier salesman that we have ever worked with. I would highly recommend asking for Ron if you are thinking about purchasing/leasing an Audi.

Johnnf

Dec 7, 2015

Bought a new Q5 with Rons help, also been the person who took care of both my daughter's Audi needs. Got great trade in value and look forward to "dealing" with him again.

jngathers

Dec 1, 2015

My Audi A4 had oil consumption problems. After reviewing several websites regarding customers with similar issues at other dealers, I was worried I would have difficulty getting my dealer to address the issue. I was pleasantly surprised that after failing the oil consumption test, my service writer, Michael Coughlin, advised that my car required replacement of the pistons and the rings for the engine. I was provided a loaner vehicle and kept informed throughout the entire process. Additionally, while replacing the necessary engine parts, I was advised that I would soon need front brakes and that my right wheel bearing needed replacement. I was so thankful to have a dealer and service center that is thorough and puts their customers first. Michael was professional and exceeded my expectations. Thank you so much Audi of Wallingford!!!

Happy Client

Nov 30, 2015

Had a tire blowout on my A7 the Tuesday night preceding Thanksgiving Day. Mike and the team changed out all 4 tires and performed all other needed servicing the next day so that I was up and running by Wednesday night. I always receive great service and best of all, they accommodate my preferred method of communication, email. I highly recommend.

KDino21

Nov 30, 2015

I was looking to trade in my 2008 A4 for a lease on a 2016 A3 cab. I was very lucky to land in the hands of Jack Camarda. From the very start, he was pleasant, honest and not at all pushy. Having never leased before, I had more than a few questions and each time I called, Jack was just as kind as the first time we spoke. He took the time to make sure we found exactly the car I want and he was genuinely happy to do so. Jack is professional, personable and very funny! He is exactly the guy you want to do business with.

needsacar

Nov 30, 2015

I have not closed a deal, yet, but as a female shopper, I can say I had low expectations for this experience overall. However, with respect to my experience at Audi of Wallingford and working with Jack, I can say that this experice has so far been enjoyable and even fun! I have never felt pressured or mislead. Jack follows up when he says he will and works to understand your needs and wants.

D4EO

Nov 28, 2015

At 75, I've bought a number of cars over the years. In this instance I was replacing a 2000 Audi S4 and used the internet to search for both new and used Audies and BMWs, with manual transmission, along with a side track to Mercedes and Infinities.I visited a number of dealerships in the last month and arrived at Audi of Wallingford after spotting a2012 Audi S4, manual transmission, with 27,000 miles and Audi Certified. I was lucky to become thecustomer of Jack Camarda, a neat guy with a most interesting background and we hit it off. I droveboth the 2012 S4 and a bright red slightly used 2015 A4. The S4 won the day and a couple of hoursinto my visit after negotiating price with Sales Manager Stephen Gilligan, I bought the car the day before Thanksgiving.Wallingford is nearly an hour from my home and I was delighted to hear from Jack that he wouldpick me up at 9 a.m., Friday morning, the day after Thanksgiving, to finalize the paperwork and pick up my car.Everything was a pleasure, including that ride back to the dealership. I spent some time with Drew White, their Business Manager, wrapping up the final paperework. Then Jack and I went over everything I could think to ask, before driving home with a smile on my face.If I have further questions, I know that Jack and Audi of Wallingford will be there for me to answer them.I would recommend Jack and Audi of Wallingford to all of my friends and acquaintances.

kenf9999

Nov 21, 2015

Amazing experience buying a car. Knowledgeable, professional, not pushy. My salesman Jack C, provided a great experience and I look forward to buying again from Audi of Wallingford.

Bill Shinker

Nov 15, 2015

I gave Jack about an hours notice that I was coming in to check out the new TT which had just come in, and before I got there he briefed himself on every aspect of this totally new model. He is a cut above all the other car salespeople I have dealt with because he knows cars, not just the ones he's selling but also the competition, he is articulate and funny, and he was interested in understanding what I was looking for. The test drive with him was a great experience and allowed me to test and experience the car. His follow up after the sales call was excellent.

Old Saybrook

Sep 19, 2015

My car shopping experience was second to none thanks to Ron. Ron was thorough, patient , answered all of my questions and truly a pleasure to work with. Ron went out of his way to provide phenomenal customer service. If you are shopping for a vehicle at Audi of Wallingford- please ask for Ron Ayoub!!

Mtdawn

Sep 14, 2015

I am very grateful for and pleased with the amount of care I got at Audi of Wallingford as I got from a Q7 ( some issues) into a new Q5.Stephen, the GM, Roseanne, the sales manager, Michael, Jeff & Mark in the service department, and, of course, my wonderful salesman, Josh Gomes...thank you all!

ashley816

Aug 24, 2015

I was very pleased with the service that I received from Audi of Wallingford. From the moment I walked into the door, I felt comfortable and was greeted with smiling faces. Josh Gomes assisted me with my new lease and was helpful throughout the entire experience. I did not feel as though I was working with a "typical salesman," rather, a friend. Josh had a way of making me feel relaxed and confident in my new purchase. I have had my car for almost a month now, and still Josh is available with any questions I have. Audi of Wallingford is a dealer that I would definitely recommend. I can't wait for my next lease - I hope to work with Josh in the future!

tinajanz

Jul 22, 2015

My husband and I set out to test drive vehicles with 3 makes in mind, Volvo, Audi, and Infinity. I had owned Volvo's in the past, but switched to a mini van after having children. I was looking for something safe, reliable, and fuel efficient, but also fun to drive. We stopped at a Volvo dealer and they were "short handed" and couldn't help for at least an hour. We left and went to Audi of Wallingford. Josh met us with a smile and after speaking with us, for just a few minutes, he recommended we drive the Q7, diesel. He is very knowledgeable, and took the time to answer all of our questions, and provide us with a plethora of information. We took delivery of the vehicle that same day without ever going to the other dealers. They gave me a great deal on my Q7 as well as a generous trade-in value and finance rate. I could not be happier with my new vehicle or with my experience with Josh at Audi of Wallingford.

mjay17

Jul 20, 2015

The Audi of Wallingford dealership is definitely a top choice. Wonderful customer service and they put you into a car that fits your criteria at an affordable price.

JCW

Jul 17, 2015

Just purchased my 4th Audi from this dealership, this time a 2016 S-3. My first Audi was a TT when it was first launched many many years ago. TT was followed by an A-4 wagon/estate, then a S-4, and now S-3, perhaps reflecting different stages of my life so far! Ron Ayoub was very patient and explained everything well. Stephen Gilligan is probably the most pleasant manager of any auto dealership I've ever encountered. And kudos to Jeff Albert, who has been there all these years, and who has dealt with services of all my Audi's from the very beginning!I would also like to mention Roseanne Vece, who has also been there from my very first Audi, she's just great!

Jenner

Jul 17, 2015

For almost 16 years now I have known and done business with Steve and his "family" and even though we don't see them as often as we'd like to they are more than sales or dealership employees, they are our friends.This time we traded our A3 (previously ordered from Steve and Ron) for a Q5 TDI that we love. It turned into a last minute thing and they stayed late to get everything done and gave us a great deal at the same time. For my Audi and Porsche needs there is no other place in the state where I can get treated like this. I highly recommend Steve and his team for new and existing customers of the Audi/Porsche brand and suggest you treat them as well as they treat you and form a lasting relationship. This applies to the server managers and the techs who have worked on my cars over the years as well. Thanks to all of you for making Audi/Porsche Wallingford my home and taking care of all the cars we service with you.

Sean50

Jun 27, 2015

This was my second Audi I leased from Ron, so I knew this was going to be a pleasant experience as the the first one. Ron's knowledge about the S3 was very impressive & his customer service skills was excellent as usual. So after I test drove the S3 I knew I needed to have it; plus it was "RED". Thanks for all of your help Ron & thanks for answering all of my questions befor & after the purchase.

simons4040

Jun 17, 2015

This is my first Audi. I had many questions in regards to the vehicle. I liked the A4 but loved the S4 and wanted to make it work. I was referred to Ron Ayoub from a friend. Ron was an excellent person to work with on my new S4. He was passionate about the car (he owns one) and very intelligent with the products within the car. I usually take my time buying a new car but Ron found a way to make the price I wanted to pay work and it only took one visit to purchase the car. He is very easy to work with and i would recommend him.The dealership was friendly, helpful and most of all wants their customers to have a great experience. Their parts dept is top notch as well. I wanted to make sure I had a part for the trunk and it was in the car by the time I picked the car up.

TK

Jun 8, 2015

Being a car enthusiast, I usually go into a dealership anticipating an underwhelming experience with a sales associate who knows less about the car I'm interested in than I am. This was certainly not the case this time!I worked with Ken Thompson, and let me tell you -- this guy will CHANGE the way you think about car salespeople!First off, he's a true Audi fan. He's passionate about the cars he sells, and is dedicated to doing everything he can to make your buying experience unforgettable. He was very patient and thorough, and went above and beyond to make sure my questions were answered.I would highly recommend this dealership to anyone who's interested in an Audi, and make sure you ask for Ken Thompson. The guy really knows his stuff and actually CARES about the customer!

Kevin B

May 2, 2015

My negotiation with salesman via telephone was not honored when I drove 100 miles to sign the contract. The General Manager Stephen Gilligan, over my objection, shredded the contract after I signed it. This was witnessed by salesman Robert Orris and General Sales Manager Roseanne Vece. My negotiated price included tax and registration and the contract was written to add the sales tax on top of our 'out the door, tax and registration included' negotiated price. I had proof of voicemail on my cell phone but none of the individuals mentioned above would listen to it despite my pleas. The General Manager shredded all paperwork and offered me $250 for my inconvenience. I would like to know who at Audi USA would like to hear my story? Risking the reputation of a high end car dealership and the Audi brand for $3,000? He shredded all paperwork and left the office. Huh?

Laurie S

Mar 28, 2015

This is our first Audi purchase, but definitely not our last. After many test drives with various SUV's, the Q5 exceeded our expectations! It came very well equipped at a very moderate price to fit our family's needs. In addition to purchasing an amazing vehicle, came a great group of staff at Audi of Wallingford. This dealership was recommended by a few friends that recently purchased their vehicles from Audi of Wallingford. Our experience was absolutely amazing, from the moment we were greeted by Bert Kelman in the showroom, to meeting Roseanne Vece, sales manager and Victoria Warner, finance manager. They collectively worked as a team to ensure the process of purchasing our vehicle went as smooth as possible. I will recommend this dealership to all!!Thank youMike & Laurie Sheehan

Jay A

Mar 16, 2015

Steve was recommended to me by a family member and I am very glad that I took the trip down to Audi of Wallingford! A+

Umberto

Mar 5, 2015

After test driving many cars over many months I decided on an Audi and after visiting a few Audi dealers I decided on Audi of Wallingford. It was a very good decision. All the people I dealt with at Audi of Wallingford, from William Morales, the salesman, to Roseanne, the sales manager, to Victoria, the finance manager, were gracious, knowledgeable and helpful. William answered all of my questions, was gracious with my repeated visits with more questions and test drives and suggested that I test drive different versions of the same model, all of which helped me make a good final decision on the particular vehicle. Roseanne was fair and reasonable in working with me on the pricing for the vehicle as well as my trade-in, and Roseanne did a great job in obtaining the particular vehicle I wanted from another dealer out of state before the end of the year. In financing the vehicle, Victoria clearly explained the whole closing process before I even decided upon the vehicle or the dealership. On closing the lease for the particular vehicle Victoria worked with me through a number of different scenarios, went through the pros and cons of various add-ons and arranged favorable financing. My experience at Audi of Wallingford was very positive because of the quality of the people I did business with.

Damon Xu

Mar 4, 2015

I got my new 2015 A3 from Ronald and Stephen and Victoria, I appreciate the help and support from Ronald and Stephen at most. I finally got my fashion dream car.

bendejohn

Jan 17, 2015

I recently purchased a 2015 Audi S3 from Audi of Wallingford.From the moment I stepped foot in the showroom and was greeted by Burt, I felt very comfortable. I do purchase a couple cars a year and you usually can tell in the first 10 minutes what type of dealership you just walked into.We couldn't come to terms with my trade in, which I sold elsewhere, but in the process Steve the GM explained the market on my car and later explained how I could have reconfigured a few options that would cut my lease figures to my benefit. I chose to have them pursue my exact choice which they were able to locate out of state. They were even gracious enough to provide me a loaner between my sold vehicle and the new arrival which Roseanne arranged in about 10 minutes after my phone call to see if one was available.Victoria was the last person in the process that I dealt with in finance which was also painless. This was a very professional atmosphere, no pressure ,never hurried. I normally shop a few dealerships but just felt from the beginning that this was a place that I could make a deal with. You should absolutely give them the opportunity to earn your business.Thanks again for everything. Ben

Loveournewa6

Nov 26, 2014

My wife and I recently purchased a new 2015 A6 from Audi of Wallingford. Greg Zmarlicki was our salesmen. Though Greg is young, his product knowledge was exceptional and he really worked hard to fit us in the right car. At no point did we ever feel we were being upsold or pressured. Whenever he didn't know an answer, he went and found out instead of guessing. We have purchased about 8 new cars in our lifetimes - Greg was the best salesman we ever had - no kidding. Everyone else at the dealership from Roseanne Vece to Victoria Warner to others in sales were also great. This was a huge contrast to other recent, less positive experiences we have had with luxury car dealers in the city of Hartford. I would highly recommend both Greg and Audi of Wallingford to anyone - you won't be disappointed.

taylorb6

Nov 17, 2014

I had a great experience purchasing my A3 for Audi of Wallingford. Greg was extremely helpful, responsive and thorough throughout the entire process. He understood what my priorities were and did everything he could to make sure I was comfortable with the buying experience and satisfied with my purchase.

alexandrazoreiqi

Oct 28, 2014

I was a bit uneasy about purchasing a vehicle, but everyone here made me feel extremely comfortable especially sales consultant, Albert Gonzales. He went above and beyond your typical sales person. He worked extremely hard in getting me the price I was looking for. All together it was a wonderful experience and I will definitely be back! I highly recommend visiting this dealership!

cstv1202

Oct 11, 2014

I was very impressed with William Morales, my sales person. From him, to the sales manager, Roseanne, to Victoria in the finance office, to the general manager, Steve, I have nothing but positive things to say about my entire buying experience. I test drove several models of Audi as well as Mercedes and BMW. The Audi certainly delivered more car for the dollar and these individuals each delivered more service, professionalism, courtesy and helpfulness than any other dealership I visited. Audi of Wallingford tries hard to earn your business and it's not just a slogan, these people really mean it. I would have no reluctance at all to recommend William to anyone who might be interested in an Audi. He as well as everyone I've dealt with at Audi of Wallingford all have earned five stars!

Audi6&7

Oct 8, 2014

When I get bad service, I usually don't write about it. So it has to be really, really bad for me to bother... I've got better things to do with my time. But Audi of Wallingford take the prize for the worst place I've ever been.I'm writing to save other people from the crap they pull there. From the untrained salesmen who tell you things that aren't true to the management that lies to your face and the crappy service department that can never find the problem that you bring the car in for even when the dash tells them whats wrong! They're all dunces.Remember... there's a reason there are so many bad reviews on here. Don't take the chance that you might be an exception. They're crooks!

brian.angelico

Oct 7, 2014

It might be Gilligan's Island, but sorry Steve... Ron took your role! Your more of a Thurston Howell anyway!(Great dealership, Ron is very knowledgeable and Steve will always go the extra mile to get things done. On my second Audi and hopefully many more to come! )Thanks Audi of Wallingford and the cast of Gilligan's Island? Now if I can only find Marry Ann I'd be all set!

rolfkuhn

Oct 5, 2014

Great team, very satisfied with the purchase process for a 2014 Audi S5. Ron Ayoub was very professional and definitely full of valuable information. Shopping at Audi of Wallingford was a positive experience.Sincerely,Rolf KuhnCheshire, CT

JennyMM

Sep 24, 2014

I have been going to Audi of Wallingford for 8 years and am on my second Audi. I drive 50k+ miles a year, so needless to say the level of care I receive from a service department is imperative. Mike goes out of his way to ensure I am taken care of as a client, provides timely updates and takes the time to explain each job/repair to ensure I understand. Recently, I had a large repair that needed to be completed and was just over my warranty. The Service Manager, Ray, took the time to listen to my feedback and needs. He then acted as the voice for me and partnered with Audi of America to ensure I was happy as a client. I walked out of Wallingford Audi with much gratitude for the team. I work over several states and can choose many Audi Service Dealerships, I have had service completed over the years at 4 in the New England area. I choose Audi of Wallingford for the way they care about and take care of their clients. Purchasing an Audi and the Audi life cycle is an experience, you need to ensure you have the right people for best experience and longest life of your car. Huge thank you to Mike and Ray for setting the example of what a client experience should be like at Audi of Wallingford Service.

Jras75

Sep 24, 2014

If you don't care about your vehicle, quality of service it will receive and manner in which you are treated as a customer, then by all mean take it to Audi of Wallingford. My car needed just an oil change and diagnostic for trunk malfunction and it was kept overnight at the dealership without anyone calling me with an update.I called day before and told service tech ( Mike ) I was going to drop off car using "early bird " service. I drop off car with info for required service. Mike called me to confirm service needed and obtain additional info, said he would call back during day with update ( he never did ). I called at about 3 pm and was told he was with another customer, left him a detailed voicemail. ( still no call ). I called again at 5:35 and was told service center is closed for the day. I did spoke with their service manager ( Ray ), who apologized and assured me that he would get all the details and call me first thing next day ( he never called ). Mike called me on day 2 as if it was day 1 ( just business usual, kept my car overnight without an explanation ), say they were working on changing oil and my trunk needed a new latch and solenoid, parts and labor cost to repair $440. I declined trunk repair work. ( It turned out my problem was cause by a "pinch wire"/ no power to latch, repair cost elsewhere $0 ). They also charged me a diagnostic fee of $120 which they never did.I drove my car home after picking it up on day 2 ( thank goodness it was about 5-10 miles), it was smoking and smelled, open hood to discover engine coolant spilled because container was not sealed. I will NEVER take my car to Audi of Wallingford again.

Kristen2118

Sep 21, 2014

Greg did an excellent job to find a used CPO that worked for me. Very good at making the process as seamless as possible as well as the most informative experience. Honest and a great source of answers for all my questions even after the sale. Highly recommended!

timivers

Aug 30, 2014

I helped a friend purchase a 2011 CPO A4 from Audi of Wallingford. The car was more expensive than the BMW, Volvo, or Mercedes that we looked at, but it fit us the best. We made an offer and our salesman Grandell responded with what was his lowest price (he explained why). Overall I was pleased with the simplicity of the negotiation. The price we arrived at was fair.When it came time to finalize the deal we discovered that part of the CPO package was not made clear to us. The sales team was initially resistant to compensating us but eventually agreed to give us some free future detailing services to make up for the lost value. This seemed like a reasonable solution given their minimal profit. Victoria also deeply discounted the GAP coverage that she offered us to further make up for the misunderstanding. She was very patient and answered almost all of our questions in a clear, concise manner. This is particularly valuable when dealing with contracts.While I wish this deal had been smoother I am glad that I hung in. We are very happy with our new (CPO) A4

Ribnr

Aug 22, 2014

Albert Gonzalez was our sales person, he was fantastic. We have purchased many cars over the years (>20) and this was quite possibly the best overall experience we have had at a dealer. Everyone at the dealership from the manager to the receptionist was very helpful and friendly. In addition to Mr. Gonzalez the woman who handled the finances (unfortunately I forgot her name) was great, extremely thorough and pleasant.

Joie1125

Aug 17, 2014

I had a 2013 A5 and now was in need of a SUV so I went to this dealership and worked with Raj Upadhyay he was wonderful to work with, very personable. Not the kind of salesman who made you feel like you were a number he needed to add to his monthly. He was very professional but also was willing to go the extra step to help you in anyway to get the car you want. I knew the service department was great as I have worked with Mike Coughlin a few times when I had a problem and he also was wonderful ! Service department is the best!

SAHOEY

Aug 11, 2014

My 2013 Audi's parking brake would not disengage when I attempted to head back home in Massachusetts Sunday evening after a weekend visit with my family in Wallingford. I called this nearby dealership on Monday morning. Mike Coughlin was extremely polite and professional as he advised me on the steps I needed to take to resolve the situation. As the situation had not changed - my brakes were still locked - I called Audi's Roadside Assistance. Soon after, the tow truck arrived and took my car to this dealership. Mike was expecting me: the service staff checked out my car; and since the needed part would not arrive until the next day, I was provided with a rental car until my vehicle was repaired. Mike and his staff were very helpful and friendly. Mike kept me informed of the status of my car, was accommodating, and followed up the next day to make sure all was well. I would recommend Audi of Wallingford - and Mike - for all service needs.

ngrglglg

Aug 8, 2014

I went for new tires installation of my Audi A4 2010. I had very good service experience from this dealership. Also, they quoted me very reasonable price for this installation of tires compared to other Audit dealerships in Hartford area. I would go again for my next service work to this dealership.

MaureensA4

Jun 23, 2014

It is such a pleasure working with these folks. I've been a customer for about 7 years now I've moved further away but prefered to do business here. Everyone we cc one in contact with is wonderful. ROSANNE IS WONDERFUL! She is an excellent business woman and a great person.

bloosqr

Jun 19, 2014

Bought a brand new B8 A4 Audi 2009 from these guys. The sunroof had massive noise issues. I complained about this both at the 5000 and 15000 mile services and both times they said this was just normal. Turns out there was a service bulletin about the sunroof defect. This means that I could have gotten this replaced under warranty but they neglected to tell me about until it was too late. Having these guys run the warranty out on me and not fixing this is an easy way to get me to buy another brand car for the next go around!

Sean50

Jun 19, 2014

When I first came to the dealership I was concern if I would get a good deal on my trade-in. Ron asked me what I thought my trade-in was worth, so I told him reasonable price. After looking over my vehicle & researching what the vehicle sold for, Ron gave me what I wanted for my car. The whole process from there became stress free & very enjoyable. Ron gave me a great monthly lease payment on my 2014 A4. Ron keep up the great work & I look forward doing business with you in the future. Thanks for everything Ron your the best! So if your in the market for an Audi ask for Ron. He will make wonders happen.

klm1205

Jun 12, 2014

Michael Coughlin was my Audi angel this week. I am the original owner of a 2003 A4 that now has 162K miles and my CEL went on just days before I was scheduled to drive my car on a family vacation. Mike was able to get me in and out of service in time for the trip which I know was a squeeze. Mike followed up the next day to ensure all was well with my car and I had told him that my car was running beautifully. However, during my trip about 100 miles from home a dash light came on so my first instinct was to pull over and call Mike since he has proven to be very knowledgeable and pleasant to work with. He walked me through it and the family vacation was back on track! I've used Audi Wallingford service before but my experience with Mike was the absolute best yet! He's honest, informative, and built immediate trust with me just over the phone. I can't say enough to express how grateful I am for his help.

Ragtop2010

May 29, 2014

Fabulous experience. Quickly discussed wants and needs to determine the "right" vehicle for the price. Efficient and very courteous. Snacks were great to occupy children!5 stars

KatieRJohnson

May 15, 2014

We recently purchased an Audi from Audi of Wallingford from William Morales. We traveled from MA to CT to purchase the car. The quality of service was outstanding. William Morales and Stephen Gilligan wend above and beyond to make it easy for us since we were traveling from out of state. They were very accomodating and very friendly. We are very happy not only with our new car purchase but with the over all buying experience. Would highly reccomend this dealership as well as Will and Steven! Thanks again so Much!

lexxarexxa

May 15, 2014

I needed an estimate on repairs and an oil change. Mike Coughlin was very friendly and made the experience enjoyable. The estimate given was reasonable and they were willing to work with me as much as they could on the price via available coupons and purpose of the repairs. Not to mention they were speedy in diagnosing the issue and how to resolve it so I wasn't killed in labor costs, which is always nice. Mike updated me as they were working on my car and even took pictures of the parts that require repair. He kindly provided me an estimate and explained it thoroughly to me as well as provided a follow up email to me about what transpired during the appointment, necessary repairs, and the estimate again. It was nice to not have what feels like a heart attack over an estimate for once! The oil change went great. It's always nice to have a complimentary car wash as well :)

storkdoc47

May 12, 2014

William was pleasant and knowledgable to deal with, Roseanne was expedicious. I would go back in the future to purchase a vehicle from this dealership.

Krys22

May 9, 2014

I've gone in for issues with my q7 making a humming sound. They took the time to check every part of my car to find the problem to ensure the safety of my vehicle for my family. They even brought me to the back to show what they were doing!This group has made me feel welcome everytime! I've dealt with Mike C. who has gone above and beyond to make sure to provide the best customer service with updates, great loaner, and follow ups! They even contributed to my children's silent auction at their school!All the service consultants, service manager, and techs are a pleasure!!!! Exceptional service at this dealership!

pashoemaker

Apr 30, 2014

We visited Audi of Wallingford during our search for a new car, after visits to several other dealers, and this was by far the best experience. William Morales was friendly, polite, helpful and extremely knowledgable about the cars. All our questions were answered clearly and thoroughly. Roseanne Vece gave us a very good trade in-value on our BMW X5, as well as pricing on the Audi Q5, which we purchased. The process from start to finish was very professional and efficient. We were always made comfortable while awaiting paperwork or assistance. And we love the car!

wsweinstein1

Apr 27, 2014

My wife and I were driving our A7 from Boston to NY a few weeks ago and ran over a pot hole on Route 91. We ended up with a huge bubble in our tire. Unfortunately this winter has claimed 3 tires on this car !!! We limped into Audi Wallingford very upset as we had an important event that night in NY. Mike was amazingly sympathetic and immediately found that they had a tire in stock ( which was great as we have rare 20 inch rims with all season tires on them). He got the car in right away and we were off in less than an hour start to finish. He also worked with our dealer in Boston to get our tire insurance account and made the arrangements to have them cover this whole thing. All in all he was amazing especially given he knew were would not be a repeat customer given where we live.Great job Mike !!!

enriquebaker1

Apr 24, 2014

Will not only has a passion for sales but he excels due to his love for luxury vehicles, specifically the Audi Brand. He is versed well in all vehicles that came up in conversation. He knows the inventory very well and which cars and features appeal to which clients. He is courteous, great follow up, and dedicated. I worked with Will on multiple occasions regarding a used S4, unfortunately I did not end up purchasing it because red is too flashy for a 333 HP car and I ended up purchasing privately. Nonetheless Will was very understanding and simply said, "I'll help you with your next car." All around, phenomenal.

Kh1765

Apr 23, 2014

Our experience with this dealership has been great. We live our new A6. Raj took the time to show us all of the features on the car and is even coming to our house to help program the garage door opener. Can't ask for getter service.

tbrooney

Apr 18, 2014

Ray Angle, Service Director, went to bat for us with Audi USA to deliver off-warranty engine&turbo at no cost to us - outstanding service!

gjb1

Apr 17, 2014

This was my first experience with this dealership. Ron and Jennifer worked out a great deal for me. Ron definitely knew his stuff especially when I requested a car that would suit my needs. Jennifer the business manager was able to work out the numbers and made me happier when I saw my interest rate. :) very happy! I highly recommend Ron and Jennifer..they are a great team to work with and look forward to going back for future sales and service at this dealership. Superb. If you are in the market for a new audi.. scope out Ron...you won't regret it. Tell him Gjb sent you.

Mauromit

Apr 16, 2014

William was an excellent salesman. He had a vast knowledge on the a4 I was looking at without ever seeming pushy or overbearing. I am so thrilled with my new car and would recommend the dealer and William to anyone I know looking for a new car.

ssansom820

Apr 14, 2014

Everyone we interacted with at Audi of Wallingford was polite, helpful and knowledgeable. They did not try to sell us anything we did not want and listened to our every concern and question. Before this experience, I had never bought a car without feeling that there was someone trying to take advantage of me in some way. Will Morales is an up and coming young salesman with a personable approach that puts buyers at ease. We would recommend this dealership to our friends.

drainpipe

Apr 10, 2014

I have never brought my 2009 Audi Q5 anywhere else for its service - this place has an excellent staff! Not only is their service efficient and thorough, their pricing is fair and they are extremely friendly. Betsy BurbankNew Haven, CT 06511

devdan

Mar 31, 2014

William Morales gave me a 2015 Audi A3 brochure sometime in February of this year. After considering a Ford Fusion; Mercedes CLA250; Kia Optima; Chevy Impala; and a couple of Lexus models I decided on the A3. I was contemplating waiting for the release of the 2015 VW Golf TDI; my car at the time was a 2011 Golf TDI which was developing some non warranty issues so I decided not to wait. Audi of Wallingford received a supply of 2015 A3s to be utilized as service loaners and were not available for test drives. Audi of Fairfield also received some A3s but allowed prospective buyers to test drive them. I understand that Audi frowned upon this but I used the opportunity to try out the vehicle and was glad I did as I was disappointed in the car. I switched to the A4 and drove that also in Fairfield. Wallingford gave me an A4 demo for a few hours to try out and I was very pleased. Having intentions to lease one I shopped around and found the best pricing from a Mass dealer but for the 10.00/mo savings at the time I did not wish to go out of state. Having found a private buyer for my car the details of the transaction changed as there was no longer a trade involved. Bottom line when all was considered I leased the vehicle from Will Morales of Wallingford. The general manager, Steven Gilligan, got involved with the transaction. After applying a 500.00 deposit to secure the vehicle I was contacted by the Mass dealer whose deal got better and would have resulted in approximately a 35.00/mo lower payment with the same cash at signing. Obviously, it was too late as I had committed to the Wallingford transaction. I brought this to the attention of the sales manager also. I should have been given the same terms as the Mass dealer so I am clearly not pleased knowing that I overpaid. Will was helpful, pleasant, and seemingly honest. I will recommend him but will also suggest to a prospective buyer to take the lowest price regardless of where the dealer may be.

gmbove

Mar 30, 2014

This dealership never fails. They always seem to make it work and work right. There's never any pressure, they are out to just please the customer no matter what the outcome will be.

gautampatankar

Mar 25, 2014

I have been contemplating for a few days on whether or not to write this review as I am the last person to complain about anything. However, due to the type of treatment I received, I do think I should bring the situation to people's attention so that it does not happen to anyone else.I live in NJ and bought a certified pre-owned Audi S6 from your dealership in August 2013 with approximately 20,000 miles on it. Within a couple of months, I started getting a "check engine light" diagnostic. I took the car to a NJ Audi dealership by me and they said that a couple of oxygen sensors had gone bad and need to be replaced. They kept the car for about 7 days and after I got it back, there were no issues for a couple of months. Then, once again, I started getting the "check engine light" diagnostic. I took it back to the NJ Audi dealership and they replaced another oxygen sensor, after keeping the car for a few days. After the second time, the light would intermittently keep coming on and then after a few days would go off. Since this problem began very shortly after I bought the car and wouldn't go away, I called the Audi of Wallingford dealership in December and spoke to Ray Angle to let him know what was happening and what could be done about it. He said that he would need to send someone to pick the car up and drive it from New Jersey to Connecticut so that he could check it at the dealership. However, since it was the holidays, he did not have anyone available to drive the car over and said that he would call me after the holidays and arrange for a pick up. I did not hear back from Ray after the holidays and so I called him up to find out when my car could be picked up. He said that Michael Coughlin would get in touch with me to arrange for the pickup. I also had a series of other issues with the car that I wanted Ray to fix and which I had e-mailed to Ray and multiple times to Michael. I had also asked Michael to do the service on the car since the service indicator had come on. Finally, based on driver availability and the weather, my car was picked up on Tuesday, February 25th. Since I was giving up a V10 S6, I expected to get a comparable loaner. Instead, I got a 2.0 liter 4 cylinder hatchback. In addition, the car had not even been cleaned from the inside. It was dirty with mud on the floor mats (front and back) and there was a dirty rag on the floor by the front passenger seat. This was my first bad experience.My understanding was that the car would be ready by Friday, February 28th. However, I did not hear back from Michael so I sent him an e-mail asking him when the car would be ready. He replied back that he was waiting for the oxygen sensors to be delivered and the car would not be ready on Friday. I asked him if the car would be ready by Wednesday, March, 5th since I was traveling the Thursday through Sunday. He said that he would be out all of next week (March 2nd to the 7th) and that someone else would get back to me to let me know if the car was ready on Wednesday. I did not hear back from anyone. This was my second bad experience. I called Mike on March 10th to find out what was happening with the car. He said it was still not ready. Since it had already been 12 days (counting Saturdays and excluding Sundays) since my car had been picked up I said that I needed the car back as soon as possible. His answer was that he was still waiting for the sensors, did not know when it would be ready, and that he needed to test drive the car and make sure that the light was not coming on. When I called again on Thursday, March 13th, he said the car was still not ready and might need to be kept over the weekend to be test driven. At that point, it was almost 15 days since my car was at the dealership getting fixed. Michael got testy when I insisted that the car be returned to me by Friday, March 14th and said that he would call me back. When I did not receive a call from Michael on Friday morning, I called Ray Angle. He said that the car was being driven back to NJ. The driver arrived with my car at around 9.30 - 10.00 am. When I saw my car, I noticed that it had not been washed. When I opened the driver side door, I noticed that the interior was dirty and had not been cleaned. My car was filthy. There were also some small scratches that I had not noticed before. When I mentioned that to the driver, he said that my car should not have been returned in that condition. He also said that I should have been given a better loaner. This was my third bad experience.My car was kept in your shop for 16 days (counting Saturdays and excluding Sundays). During that time, the only thing that was fixed was the "check engine light". All the other issues that I had noted were deemed "cannot be duplicated" or "not covered by warranty". The service that was provided was poor based on the type of loaner, the cleanliness of the loaner, the number of days taken to fix one problem and the condition that my car was returned in. A few hundred miles were put on the car to drive it back and forth between NJ and CT and also to test drive it. I believe that it was a complete waste of time sending my car over to your dealership. I would suggest talking to Ray and Michael and letting them know how poor the service was that was provided.Hope others do not have to go through what I went through. You have definitely lost one future customer.

defo22

Mar 21, 2014

Met with Raj and was comparing an Audi A6 with either a Nissan Maxima or Infiniti Q50. Raj told me the A6 would sell itself and he would give the best service and experience I ever had buying a car. After challenging him every step of the way to prove him wrong....turned out I was wrong and he was everything he said he was. Car sold itself and he was best in the business. Switched to the Audi after driving Maxima's since 1996. Thanks Raj.

Pinks16

Mar 12, 2014

Our overall experience was fantastic! Ron found the exact car we were looking for and kept us up to date with the details. When we picked up the car he sat with us and explained every last detail and we had fun doing it!! We also met Roseanne, equally awesome. What a great staff and a great buying experience! Thank you

donrekenn

Mar 10, 2014

We were considering an Audi Q5 and Cory walked us through the sales process, the advantages of the vehicle, a great test drive and subsequent questions. We enjoyed working with Cory and will come back to the dealership in the future. He was extremely professional, and just a very nice person.

Suraie

Mar 10, 2014

Ron Ayoub is an excellent salesperson. He was very friendly and respectful. He showed us every car we wanted to see and answered any questions we had. We purchased an Audi RS5 from him. He made sure we knew everything about the car and was available to answer any questions whenever we needed.

RobinPerry

Mar 5, 2014

Roseanne Vece and Will Morales made my car buying experience the most pleasurable yet by far. I have purchased more than ten new vehicles in the last thirty years, and never have I had such a professional, friendly and hard working team, that met my every demand, than Roseanne and Will. I did a lot of research on Audi before making my decision, and no other Audi Dealer in the New England area could beat nor match the price I received from Wallingford.

8760

Mar 1, 2014

Ronald Ayoub made my experience of purchasing my previously leased Audi A3 2011 a very enjoyable experience. He was kind, friendly, efficient and very responsive to me in person, by phone and email.His competence in handling all matters, big and small, made me feel confident that my transactions would go very smoothly, as they did.My husband owns an Audi as well, and we feel indebted to the staff at Audi of Wallingford. Their customer service is outstanding, and we will remain loyal clients.

trishp09

Feb 26, 2014

William Morales was extremely welcoming and friendly. He was not pushy at all and took the time to understand what type of vehicle and price point I was interested in. Within a couple of hours, I had the perfect vehicle for me and within a week I was able to drive off the lot, but not before he spent significant time going through every operational function and feature my car had. I have only had my car five days and I could not be happier with the overall Audi experience I received at Audi of Wallingford. I look forward to the coming years with my Q5 and continuing to receive the service and friendliness when I come there for maintenance!

DanielHarprecht

Feb 23, 2014

Honest and directly interaction with William Morales who supported us from the early beginning to the end - even after we purchased the car.Always reachable during our decision finding period. We were very satisfied by his overall depth of knowledge about the cars.

chj001

Feb 20, 2014

I had a great experience all around at Audi of Wallingford. They were very friendly and informative and willing to make me a great deal, which was not the case at another Audi dealership closer to my home. The main salesperson that I dealt with, William Morales, was very eager to make sure I was completely satisfied with my purchase. After I had originally agreed to purchase a car that was en route to the U. S., I indicated an unease with the car that I was buying because it wasn't exactly what I wanted. He was very supportive of my decision to wait and order a car from the factory so that I would get the car with the features that I most wanted. And Roseanne Vece, the general sales manager, was on board with my decision as well. A special shout out to Ron Ayoub, whose expertise in getting my phone connected to my car via bluetooth and setting up my Audi Connect, was a lifesaver on delivery day. Also. thank you to Jennifer, the business manager, whose last name unfortunately escapes me, who was ably efficient and amiable in my processing the paperwork for my purchase. All in all I had an A-plus experience and will gladly steer friends to this dealership in the future.

Luigisr317

Feb 3, 2014

I was very pleased by the attention we received from Cory, his knowledge of the vehicle. He worked hard to find us the car we were looking as far as colors and option. Very pleased with the whole experience. Will most definitely consider this dealership on our next vehicle purchase.

dhimmel

Feb 1, 2014

My experience was very good at Audi of Wallingford. My questions were answered well and they attempted to give me a price that would work. However, the stock on the model I wanted was limited and I did not want the color available.

JBruenn

Jan 26, 2014

My wife and I were completely impressed with the warm welcome and comforting approach that not only Raj, but the entire dealership took when selling cars. We considered Audi to be one of our 2 top selections when choosing a car. Although we did not eventually purchase an Audi, I would highly recommend this dealership and its people to anyone considering buying a car. I will definitely be back the next time I am looking to purchase a car.

Joie1125

Jan 22, 2014

So far the service I receive at the dealership and service has been wonderful. Michael has been wonderful in helping me, very pleasant and going beyond to accommodate me and my hectic schedule. I didn't have time ti pick up my car so he had a driver bring it to me and pick up the loaner !!!

BonnieNather

Jan 6, 2014

I just wanted to share my recent experience with the Audi of Wallingford dealership. I am in sales and on the road. I was in need of a new car and went to this dealership and worked with Jim Anderson who went out of his way to find me the car I wanted. While he was finding me the car he arranged for a loaner. It was the busiest time of the year and I could not afford to be off the road. He got the car in record time and then he actually walked me through every aspect of the car. There were several new features and some old I did not know how to use. It was a real pleasure working with someone who was willing to take the time with you even after you have bought the car. Jim was also willing to walk me through setting up my garage door opener. I feel I will always get fair and reliable service here.Roseanne was also a great help. She had all my paperwork ready, and was there on the phone a few days after I had the car to check and see that everything was good and asked if I had any questions.I'd like to say the attention to detail, the personal service and the knowledge that they will continue to be there, will keep me coming back here.Sincerely,B. Nather

audisport

Jan 2, 2014

I have purchased 3 Audi's from this dealership. All performance versions. They currently service my RS4 and R8 GT. They are very courteous and yet quite professional. I have always received a quality loaner if required. They start the work on time, finish it when promised, and the price has never exceeded the estimate. On occasion, the price has been less than quoted. They provide meaningful discounts on service work and parts and have always ensured my cars were clean, undamaged, and the work performed professionally. I am a very fussy owner with more than typical mechanical knowledge and would recommend with confidence this dealership. Everyone from the techs in the shop, who have personally debriefed my on the work they have performed, up through executive level management has been available for any comments, concerns and I have never left the dealership with anything less than complete satisfaction.

clchristie

Jan 2, 2014

William Morales did an exceptional job with the purchase of our new Audi A7. He was very helpful in describing all of the features, on the test drive, and with the sale. I would highly recommend Audi of Wallingford and Mr. Morales in particular. The customer service received exceeded our expectations.

Mmacri

Jan 2, 2014

I live in Hartford but drove 25 minutes to buy from this dealer. No pressure, professional and honest. Would recommend, the purchase was efficient and no tactics to buy extra services. Raj took the time to go through all the features before I drove the car home.

drainpipe

Jan 1, 2014

Although the warranty on the tires I purchased from Audi Wallingford had expired, the guys at this dealership replaced my faulty tire on the house. They disagreed with the tire manufacturer's policy regarding the issue, so they simply did what they thought was right.I purchased my Audi Q5 at this dealership, and have only taken the car to them for any and all service. These guys ROCK!

sara2171

Dec 30, 2013

Every time I bring in my car for service, everyone is very accommodating with time constraints and loaner vehicles. Great overall customer service from everyone. Always friendly, informative, and willing to work with their customers. Thank you for a great experience!

extremesun

Dec 27, 2013

Horrible service experience. Promised a loaner, did not receive one. Tried to sell me service I did not need and did not address the initial complaint that I had brought the car in for to begin with. My complaints were not addressed and the service rep hung up the telephone on me when I told him about the issues.

antman7002

Dec 19, 2013

I was in the market for a new or slightly used vehicle to replace a 2010 Acura TSX (6 Speed Manual). Always prefer the manual transmissions, which remain an increasingly difficult find. Few Audi dealerships have the diversity of inventory found at Audi of Wallingford, despite the overall inventory size being what I would describe 'mid range'. From the minute I arrived to review both the new and Certified inventory, Burt Kelman was at the door, hand outstretched. He, and everyone at the dealership conducted themselves effectively, and as important, efficiently throughout the process of identifying the most appropriate Audi based on my needs and preferences, the test drive (where all questions were handled with ease), the negotiations, including the trade, and perhaps most importantly, the paperwork.I would not hesitate to recommend Burt as a knowledgeable, experienced salesperson (despite a relatively short tenure with Audi vehicles, his career in sales clearly comes through in his effectiveness). As he said, and delivered on, the only pressure at the dealership is in the 'tires'. I felt that way through the entire process.I also found the dealership size to be a strong positive. It was busy, but not crowded. There is ample space to meet and talk without feeling cramped. The dealership is clean, well laid out, and another positive is that the inventory is easily accessible from the showroom. Simply grab some keys, and take a quick walk to see first hand the vehicle in question.I have not yet experienced the service department, so cannot comment.In summary, a very positive experience with Burt Kelman and the entire team at Audi of Wallingford. I would not hesitate to recommend this team, and will certainly be back when it is time for another vehicle.

ehalford

Nov 24, 2013

I had been shopping for a new car for over a year, hating every moment of it. When I first walked into Audi of Wallingford I was greeted by Richard Crane who was friendly, caring and put me at ease. He led me through a process of asking me questions that helped me discover for myself what was most important in a new car and the features that would best suit my lifestyle. He was never pushy but always patient, supportive and authentically excited for me to get the car of my dreams. He actively listened to my wants, needs and hesitations meeting them with truth and gentleness. I never felt like I was being "sold to" and his customer service was impeccable.When I visited other dealerships I felt like they had their own agenda and would rather tell me what I wanted never even asking me what features would best meet my lifestyle needs - not at Audi of Wallingford. The dealership itself is beautiful, clean and located conviently off the highway. Every person I encountered there was friendly, interested, and supportive without the whole sales pitch that you usually get. I am always treated like a human being with respect and care - not like a customer. They worked with me on the pricing and financing with patience. I got great deal on a really nice car, one that I never thought I could have and they gave me more than anyone else offered for my old car. Even after the sale was complete, Richard Crane exceeded my expectations - giving me a second delivery - taking me step by step through voice recognition training, personal settings and special features in my car to make sure that I was comfortable and that I understood all the features availble in my new Audi SQ5. When I returned to the dealership to put on the winter tires, Richard took time away from his work day to come over and make sure that I was still happy with the car, ask about my family - details he remembered because he cares and listens, and offering to answer any questions I might have. He stayed with me the whole time while I checked into service to make sure that I was taken care of.The service center is just as awesome as the sales process. I was never rushed, they answered all my questions with respect and even gave me a beautiful loaner car that was comparable to my new car to dive for the day at no extra cost. When I got in the loaner car the radio, seat settings and temperature were set exactly as it was in my car when I dropped it off. They are even storing my spring tires for me at no charge. The quality of work is the best, it was done quickly and the whole process was easy.Overall, Audi of Wallingford treats their clients with respect, care, and excellent customer support. I have never experienced better customer service anywhere ever. Their attention to detail is incredible. I would highly recommend Richard Crane and Audi of Wallingford to anyone who wants excellent customer service and an inspired shopping experience. I can't image ever going anywhere else to buy a car or to get service.

RNITKIN

Nov 22, 2013

I have purchased 4 new Audis from this dealership. When I was looking for a new car, like most people, I was skeptical of the "game" of the buy. But after talking with the Manager Roseanne Vece, I believed in the integrity, knowledge and empathy that I had not found in another car dealership. I love cars and appreciate how Roseanne and Jim Anderson anticipated what I was looking for and used their extensive expertise to help make possible what I required in a vehicle. I truly cannot imagine going to a different dealership because of the relationship that we have forged. I trust this dealership as I also rely on the service that is provided by people like Mike Coughlin. When I bring my car to be serviced, what is needed is taken care of expediently and carefully. Even when I have driven into a pothole and am pressed for time to get back on the road, this dealership is there for its clients in a respectful and reassuring way. On visiting Audi of Wallingford, you can't help but feel the commitment that this team has to its customers and its cars.

jngathers

Nov 20, 2013

Just under two weeks ago, I decided to trade in my 2003 Saab 9-3 after 8 years of reliable Swedish performance. It was my birthday celebration weekend and I was headed to Mohegan Sun for a relaxing visit with friends. Sadly, my car showed "gearbox malfunction" that morning and I made an impetuous decision to buy a car. Prior to that day, I had researched the Audi as I believed it was most comparable to what I had been driving. Thus, I headed to Audi of Wallingford to make my dream a reality. I was greeted and welcomed by two pleasant gentlemen as I searched for the young man I spoke with earlier by phone. I was immediately introduced to Raj who offered me a beverage and a bagel as he finished prepping for my appointment (the tow truck arrived earlier than I expected). Raj was absolutely amazing. He was unbelievably knowledgeable, patient, and listened to my needs. He was thorough and took the time to explain the ins and outs of the vehicle. Given the time we spent together laughing and joking, I truly feel as though I met a new friend through this experience. Likewise, the general sales manager, Roseanne, was truly a gem. She understood my needs and concerns and met every expectation. Purchasing my Audi A4 was such an awesome experience, I wish I could return today to buy another one just to relive it. In the meantime, I am in pure bliss. I never thought I could fall in love with a car the way I absolutely love my Audi. Thank you so much Audi of Wallingford, especially Raj and Roseanne, for your impeccable service and hospitality!J.Gathers

NLT2

Nov 13, 2013

I've been a customer of Audi of Wallingford for approximately two years and my experience has been great. Recently, I brought my car in for a major repair and my service technician, Mark Borse was wonderful. The dealership provided a loaner for the duration of the repair.Every time I bring my car in for service, I'm always greeted with a smile. Mark and his colleagues always manage to make me feel special (as they do with all of their customers). I would highly recommend Audi of Wallingford not only for their service (see Mark), but their showroom is always clean and the sales men and women are very friendly and knowledgeable.

Jsabbagh

Nov 4, 2013

This dealership is extremely responsive and helpful. Every interaction has been both professional and thorough. I would absolutely recommend this dealership to my family and friends.

cxs0106

Oct 30, 2013

This is the third Audi I purchase at Audi of Wallingford. The team is professional, courteous and very attentive to your needs and the showroom looks great!Thank you Wallingford team!

cpalmer345

Oct 28, 2013

Excellent, friendly, professional service every time I need car serviced. Dependable quality for all aspects of work with this dealership. Expert team gets work done effectively and efficiently - with a smile.

dpalmer1216

Oct 24, 2013

I was looking to buy a new car and had been to several dealerships and test drove several cars. As soon as I walked into Audi of Wallingford and was greeted by Roseanne Vece, I felt as though I was home. Her professional, courteous and friendly manner put me at ease. She was an absolute pleasure to work with. Jim Anderson took me for a test drive. He was so knowledgeable about the Q5, he answered my questions before I even could ask them. Thank you both for a wonderful experience!!!!

Tdanno

Oct 24, 2013

Mike was very accommodating when scheduling the service appointment. Upon arriving at the dealership we noticed it was very clean. All staff members we saw were professionally dressed and very friendly We purchased the Audi in Massachusetts and visited another Audi dealership in Connecticut before making our purchase. This was our first visit to Audi of Wallingford for service. We will be going to them for all of our future service visits and will definitely purchase from them in the future.

liladaniel

Oct 10, 2013

Mark Borse was my service consultant. He is extremely courteous, professional and is very knowledgeable. He is a great problem solver. He is an asset to the Audi Corporation.When I walk into the service center at Audi, Mark always greets me in a friendly and professional manor. He always makes my visit a pleasure!!!

clareterese1

Oct 9, 2013

The best service I every had, they took care of a long standing problem that another dealership wouldn't even acknowledge was a problem. It was a pleasure to deal with Michael Coughlin. He did everything to make it easy, including delivering the car to my home. I highly recommend this dealership.

rscat1202

Sep 28, 2013

I was looking for a 2014 Q4, Raj took his time explain details of each function, and was patiently answering all my concerns. It was really a great experience - he is professional, honest, and very responsive.

Tbg18

Sep 23, 2013

Lou was outstanding from the time he approached me to the final sale of my car. He was always professional and very knowledgable. Thanks Lou!

Type_Golf

Sep 23, 2013

I walked in on a Monday afternoon around 4:20pm to have a new key programmed. I took a swag that I could get in and had no appointment, 30 minutes later the key was programmed and I was out the door, really good service. Michael my service manager was friendly, fast and got my car in right away.

massaj87

Sep 18, 2013

I called several Audi dealerships looking to have my car serviced immediately, since there were some alarms going off for tire pressure, fluids, exterior lights, and oil change, but none would accept me into their garage without three days notice. When I called Audi of Wallingford, they not only took me in for service right away, but gave me a beautiful courtesy car for the day since I needed to go straight to work. The service was completed beyond my expectations and the employees were extremely friendly.

gattisr

Sep 17, 2013

I received a quick appointment when I called for service. The attitude of the staff was very friendly and welcoming, especially that of Tom OKeefe, my service consultant. The surroundings of the service and customer waiting areas were very pleasant, so that I did not mind waitng for my car,

schwartzbh

Sep 12, 2013

Working with Steve Gillligan was a pleasure - he made everything easy. He was prompt, courteous and made some great suggestions to help me decide on the A6 purchase. He wasextremely knowledgable and has a wealth of experience. I would buy a car from Steve without any hesitation.

BlackRockHomes

Sep 11, 2013

I called because I was having trouble with my A4 Cabriolet. Mike was highly responsive, professional and friendly. He scheduled my appointment, got me in relatively quickly. I was provided a nice loaner and I just picked up my car yesterday. It looks better than new & runs beautifully. I would certainly go back.

DanielUnderkofler

Sep 10, 2013

My Q5 was up for a 15K service and Mike could not have been more professional: explained everything, was efficient, and delivered the car back to me in great shape and ready to go!

daniellecas

Sep 6, 2013

I love going to Audi of Wallingford for service on my 2009 Audi A4. The level of service that I have received is like no other dealership I've worked with before! They are always prompt and courteous. I'm regularly offered a loaner car to accommodate my hectic schedule. If I have any issues - Mike is wonderful at explaining what work needs to be done on my car. My needs are taken care of with ease and efficiency. I've also had the opportunity to 'wait' for my car. Love the complimentary snack bar and free wifi..... not to mention very clean and modern bathrooms! Highly recommend this dealership!!!

Guitarmanjoe

Sep 6, 2013

Terrific dealership! Roseann treats people with great respect and honesty. I wouldn't shop anywhere else. They go out of their way for their customers.

robd54

Sep 5, 2013

I went to the dealership to look at a CPO Audi A5 Cabriolet as I had been really wanting a convertible and absolutely love Audi's. I went in and was promptly greeted and spoke to Roseanne the sales manager who remembered me from buying my 2005 A4 8 years ago. I started working with John, did a test drive and started looking into numbers. After some discussion we all thought it wasn't going to work due to the balance owed and value of the trade in but they said they'd talk to the general manager and see what they could do. Later that evening I got a voicemail from Roseanne saying they could give more for my trade to get me where I wanted price wise. It was a great experience and upon delivery of the car it was completely details and looked brand new. I was provided all the certified pre owned paper work, assessment results, original sticker, original books, etc. My experience was great in 2005 and great again now and I will certainly be purchasing future cars there in the future. Highly recommend!

Dingle13

Sep 4, 2013

I have been buying cars from Audi of Wallingford for 10+ years now. I have bought them for me, for my family and for my business. In all I have had 10 purchases. Each and every one was as easy and hassle free as you would want. I'm not big on the typical car sales approach with all of the pressure and the dog and pony so that it is one of the reasons why I will continue to drive over 30 miles to buy a car from AoW. That along with very fair pricing, great service and some of the most down to earth sales folks I have ever encountered. Steve Gilligan, the GM, has always gone out of his way to make sure that I am happy with the car and satisfied with the complete customer experience.

sadrauss

Sep 4, 2013

Lou being fairly new to the dealership was very knowledgeable about the vehicle we were intersted in, if he wasn't sure of a question we asked he didn't B/S his way through it, he got us the answer. Roseanne was very pleasent to deal with and explained evrything in detail pricing etc, and gave us many options to choose from. We are looking forward to purchasing and dealing with them going forward.Stan and Cathy

jennerl

Sep 1, 2013

Ron, and Steve have taken care of my Audi sales needs for me and my family for the past 13 years. Jeff in service has taken care of my post sales and service needs for nearly the same amount of time. Steve and all of his staff at Audi of Wallingford have been excellent to work with, and have always delivered above and beyond service and help, given great discounts and helped me custom order several vehicles as well as helped many of my friends. The new dealership looks great too! It is great to have a lasting relationship with people who actually care about you in the auto industry. It is rare to find service like this. Thanks to all and we'll continue to see you for many years in the future!

AGT1

Aug 30, 2013

Audi of Wallingford is not just a car dealership....it is a family. From the time you walk thru the door, to the time you take delivery of your new car, Steve Gilligan and his amazing team of professionals do everything to make your buying experience a pleasant one. They are never pushy. They are there to answer questions and make recommendations. The buyer decides what is best, not a car salesman. But let's not forget, without a sales team before the purchase, you must have a competent service department to take care of you afterwards. And they do. OUR concerns are always first. A loaner is always available, and the service was completed when promised. Appointments were at our convenience, and in case of an emergency, there was never a problem.That is why we have purchased 5 new Audi's (and one new Porsche) over the years. That is why we can honestly recommend Audi of Wallingford to our friends and family who have purchased several additional new vehicles.You can SHOP anywhere, but BUY here! Integrity and honesty are standard at this dealership.

jnamco

Aug 30, 2013

They have great customer service and attention to the customer's needs.I would never think of using another dealer.I would highly recomend them.

cathygunn

Aug 29, 2013

I went in to the Audi of Wallingford Dealership to test drive a used BMW on Thursday evening 8/16 at 7:30 pm. The test drive went great and I put a deposit down. I got a call Friday morning first thing that the financing was approved and I picked up my vehicle on Saturday. The experience was seamless and very easy. I have not purchased a car since 2005-this was so fast and convenient. I will recommend this to family and friends.

janice58

Aug 28, 2013

iI meet with Cory Francis at the Audi of Wallingford Dealership and he was very helpfull and answered all my questions. I would recomend him to all my friends and family.

jastien

Aug 28, 2013

I have purchased cars from this dealership for nearly 15 years. I find the prices reasonable, service excellent and they go out of their way to fix any problems I might have. The general manager, Steve Gilligan, and sales rep, Ron Ayoub, go "all out" to insure that I am happy with my purchase. I have tried other dealerships in the area but none can compare. I have recommended this dealership to many friends who have bought cars and are as satisfied as I am.

pfitz22

Aug 28, 2013

The entire staff at Audi of Wallingford was professional during the process. Corey Francis in particular was extremely attentive and has followed up on several occasions after the sale.

dotamb

Aug 26, 2013

I had a very positive experience with the dealership. Roseanne ( manager ) and Tom Gallagher ( financing ) were exemplary in ways of professionalism and customer satisfaction. I have never had this kind of experience purchasing a vehicle ( I have purchased approx. 15 new cars in my lifetime)...This is a dealership that will bend over backwards to make the client, not the sale. I will give them top priority when I purchase my next car.

Yelena22

Jul 30, 2013

I had the best experience with the purchase of my new audi. I am extremelly happy and satisfied with the service I received and I am absolutely in love with my new car as well. Excellent job. Very happy and satisfied overall with everything. :)

jknapp02

Jul 22, 2013

The service department at Audi of Wallingford is truly outstanding. The staff are professional, accommodating and courteous, often going above and beyond to ensure that the customer has the best experience possible. As a nurse, my shifts often fluctuate and Michale was able to work around my schedule, in terms of date/time, providing me with a loaner, and updating me as to when my car will be ready for pick-up. Michale is friendly, personable, and goes above and beyond to ensure that the customer is satisfied. Overall, I can not say enough about my experience thus far at Audi of Wallingford. Their dedication to customer service does not go unnoticed.

SavvyDietitian

Jul 20, 2013

From sales to service my experience at Audi of Wallingford has been excellent. The service department is outstanding. The new building provides easy access for drop off and pick up. The staff is always accommodating with a date/time, providing a loaner, calling you with an estimate and calling you when your car is ready for pickup. Thank you Audi of Wallingford.

Pepemk

Jul 13, 2013

I have purchased six Audi A6 from Audi of Wallingford . I am extremely please with the sales department (Roseanne is great) and the service department and staff is excellence. They all exhibit outstanding customer service and are very helpful. I work in the hospital so my hours vary the service department allows me to drop off my car the night before and a loaner vehicle is always provided, this is a big plus for me. The service department always calls to let me know my car is ready for pick up and goes over all work done on the vehicle. When I pick up my vehicle from the service department my car is always clean and the service is of the highest quality. I feel Audi offers a superior product. I would highly recommend this dealership to people. Sales and service has been the best.

ALimo78

Jul 11, 2013

It doesn't get any better than Audi of Wallingford!! I've leased two cars (one which I custom ordered!!) from the help of Jim Anderson. He's always so polite, knowledgeable, and efficient. Any time the cars have been due for service, I call, get the data/time I need, and I am treated with the utmost respect. The work done is always done correctly and the car always comes back sparkling clean. Jeff and the other gentlemen who promptly greet you as you enter the service area always listen to any concerns and then take the time to explain what service was done to the car. All service has always been completed in a timely fashion. I don't just feel like a number when I go there and appreciate the extra efforts they all show to ensure total customer satisfaction. I drive my A5 knowing that it's covered and just enjoy driving!!! Thank you!

Jillopapp

Jul 11, 2013

I was 3000mi from home in my 2 week old A7 and in need of service. Mark got me in quickly and kept me apprised along the way. I needed a part from Germany which came in well ahead of expectations. While I am a non-recurring customer at this dealership and was concerned that that could impact how I was treated, that was never the case. The responsiveness was top notch and I would not hesitate to bring my vehicle here for service again.

Mburgess

Jul 11, 2013

I have been purchasing cars here for years and continue to be impressed with everyone's professionalism, friendliness, and personalized care. I have several friends who ended up switching to Audi of Wallingford to purchase their cars. Great job!

zachbohn

Jul 1, 2013

My wife and I were looking for a used Audi TTS and found the perfect vehicle at Audi of Wallingford. We requested a test drive via the internet; we received prompt responses regarding our request. The "used" TTS was picture perfect and sitting on the showroom floor with new cars when we arrived. Roseanne spent a few moments getting to know us and then turned us loose on our test drive. She was very informative and left the buying decision up to us, no hard sell. We exchanged a few personal car buying stories, filled out the paperwork, received a grand tour of their facility and went home knowing we made the right decision buying a car from this dealership. We returned on the following Saturday to pick up our car; we were greeted by Nicole, who then walked us through all of the features of the car and how they operate. Tom took over and took us through our final paperwork process; he was as just as polite and helpful as Nicole and Roseanne. We are now the proud owners of a great 2012 Audi TTS, will be back to Audi of Wallingford for our service and we highly recommend this dealership to anyone looking for great cars, great people and great service!

jeilbott

Feb 21, 2013

I was in the market for a used luxury sports car and fell in love with the 2012 Preowned S4 at their lot... no regrets after buying it!Ralph and the rest of the team in Wallingford were extremely friendly and knowledgable, especially compared to other dealers I have been to. They understood what I wanted in a car, what my limitations were, and worked with me to get me behind the wheel of my new Audi.Great experience at a great dealership.

A Fair Opinion

Sep 24, 2012

I have dealt with many dealerships for years- Ford, Lincoln, Mercury, Jaguar, Bmw, Buick Mercedes-Benz, Hyundai, Honda, Toyota, Cadillac, Chrysler and Dodge, and Subaru; and now Audi. Porsche Audi of Walingford is the absolute worst of them all. If ever there was a dealer to lie up to the cliche' lousy dealership experience, it is them. I purchased Two new Audi's, and have been there for ALL of the service on these vehicles, not just the warranty work (which has been often, and extensive) and literally, every single time they are oh so rude. Offensively so- as if I am inconveniencing them by even calling, much less making a service appointment. They have tried multiple times to charge for warranty work. Every "courtesy" loaner I've gotten (about 12 now) has been filthy inside and out- I remember one being clean on the outside one time. Every time they fix something- I am lied to lie about pricing, and what needs to be done; and pretend to not know what they did last time, even though they just got my information, confirmed my information, and are looking at it on the screen in front of them! Did I mention rude? I'd change dealers, but it means driving an hour in the wrong direction. This is my last new Audi. I sold the other one, have one left, and am not ever looking back. I love the Audi vehicles, however it is just not worth the stress and aggravation. spend $140,000 something on cars and you'd think you would receive at least decent service. I spent $12,000 on a new Dodge Neon when I was a kid, and the service was excellent. This is not worth my time. Should you be local to them, and not have the time to drive to a different Audi dealer- then buy a Mercedes, BMW, Cadillac, Acura, Lincoln, Etc- but save your energy, time, and money and avoid AUDI of Wallingford.

MJC019cop

Jun 5, 2012

I recently was in the process of purchasing my 6th Audi from another Audi Dealer located in Eastern CT but just was not ever given that 'Great" deal as a repeat customer should receive. I drove to the Wallingford Audi Dealership prior to taking delivery there and was greeted by staff as if I was a long-time customer. I was first introduced to the dealership by a sales associate Dante? who was courteous and enthusiastic. Dante had significant product knowledge and transferred me to the right people to make my deal work. I was able to work directly with the SM Rosanne Vece and GM Stephen Gilligan who were able to negotiate a deal on a new A6 without any haggling that was better that I was offered elsewhere. I drove off in my New 2012 A6 within a couple of hours. The purchase and delivery experience was better that I have ever before experienced with my 5 previous Audi's. I will have to see if the reviews on poor service experiences overshadow my purchase experience.

Suealexmark

Apr 10, 2009

I Buought in my 2002 Audi A6 for some work.They called to let me know that the car needed breaks. I have a good freind in town that will do my breaks for much less then a dealer.After I droped off the car he called me to ask why I brought it in for breaks. There was nothing wrong with them. I will no longer be deling with Wallingford Audi.