Audi of Wilmington reviews

Marcia Lawrence

Nov 2, 2016

Great customer service Jessica and Chris are superbEveryone is professional and personable

Angela Woo

Nov 1, 2016

Brought car in for recall and updates. Jeremy Burkland was very friendly, pleasant and kept us informed about when our Q7 would be ready. We will continue to contact him when we need to bring our car for service.

Douglas T

Oct 30, 2016

Overall great buying experience! Would recommend this dealership to anyone buying an Audi.

Buzz

Oct 27, 2016

I really appreciate the service loaner. I would have had to change my appointment without it. Chris was kind and professional on the phone when making the appointment, Jessica was equally kind and professional when I dropped off. The car was ready when promised. Many Thanks

Jpg0320

Oct 27, 2016

Very professional & warm and helpful. Responsive, explained what would be done to the car and offered a service place to save money ih the long run out verbs feral mil age check-ups

JohnB

Oct 26, 2016

Audi Wilmington Service Reps and Tech diagnosed and resolved the issue with my Continental tire within the space of an hour, all while juggling a busy Monday morning flow of previously scheduled appointments. Thanks!

Ed Carpenter

Oct 23, 2016

The young lady actually went and brought me my car personally She called me to let me know how things were going and when i could expect my car. She should get a raise...

ken ziegler

Oct 17, 2016

Had my 2012 Audi TTRS in for its 45000 mile routine service. There is a reason i drive 2 hoursone way for this service and that is the great people who work there.From Chris Oakes my serviceadvisor to the mechanics who work on my car.

Tony Rispoli

Oct 17, 2016

From the first day I stepped into the Dealership I was greeted with professionalism and friendliness. I worked with just one sales associate for over 3 months only because the vehicle I wanted was not in the US yet (2017 Audi A3 with the virtual cockpit). Tyler kept me updated during the entire time and was able to get the car I really wanted and at a price I can afford.I had a great experience dealing with this Dealer and would recommend them to anyone.Tony

howard1

Oct 15, 2016

Chris is the best thing about this dealership. He's always put the customer first!! He always tries to do the right thing for his cutomers, even staying late or working on his cellphone after leaving the dealership.

Kathryn Thoroughgood

Oct 12, 2016

My service experience was excellent. Jeremy was very helpful and above and beyond.

William D Evans

Oct 12, 2016

Good job. Could've been a bit faster, took longer than expected but service was very good.

Sorona Shogun

Oct 9, 2016

Got in quickly to take care of a recall and out just as quickly. Nice place to visit but glad to get in and out with no hassle.

Linda Reisor

Oct 8, 2016

Great Experience. Tyler Bye was awesome. I'd recommend Audi of Wilmington for a low pressure, high reward buying experience.

Alvin L. Turner

Oct 7, 2016

Visiting your facility helps me to understand why we are willing to pay premium prices for luxury. It feels so good to be treated like a special person in this world where disrespect is so normative. It also helps that you have a superior product. I have driven many luxury cars and my Q5 is without doubt the best I have driven in many respects. Most other cars I have drivenrequire so much more care, which is expensive and time consuming. My Q5 is trustworthy, care free and a joy to drive. The sound system is wonderful and when I do come for routine service the personnel are always kind, professional, and authentic.

Anonymous

Oct 3, 2016

A pleasant and no-hassle environment, with knowledgeable and enthusiastic staff.

pastorbetty424

Oct 3, 2016

The service received was very timely and professional. The staff was courteous and friendly. Lisa was very attentive to the concerns I had concerning my phone, and did all she could to assist with the matter at hand.

Doonan613

Sep 29, 2016

All was good after I got past the issue of a loaner car. I was told that I had to pick it up by 8:00 am but I explained that I was coming from Dover, DE. I was given a slightly better time and all was ready for me when I got there. The staff was professional and pleasant and efficient. The car was ready at the designated time - clean and running! Thank you all...........

Amy

Sep 28, 2016

What a sweet experience! I traded my Acura in for good... the Q3 is a superior AWD crossover to all luxury brands I tested. There wasn't any pressure -- fair pricing the first time around and a beautiful car delivered at my appointment!

BigAlf

Sep 28, 2016

Quickly in and out. Nice facility with many cars on the lot.

Rob Angeloni

Sep 26, 2016

Everything about the experience was excellent! The entire team was professional and made every effort to meet my needs. I would highly recommend Audi of Wilmington to me friends and family.

Jason

Sep 23, 2016

Top Notch! These guys treated me fairly throughout the process. I drove from NC to purchase my car and it was worth the effort. They gave me the amount they said over the phone for my car and did not try to tack on any hidden fees.

C. Russ

Sep 20, 2016

2016 Audi SQ5 repair of passenger mirror reverse-dipping function was completed as promised. The service advisor and tech also identified a problem with a tire, which was replaced expidiciously, preventing a potential safety hazard. Great staff! Excellent service!

Charlie1103

Sep 17, 2016

Called regarding a tire problems. Audi took me right in. I left my car and was shuttled to work. I was treated as family. I returned the problem resolved, my car had been washed and ready to go. I have purchased several cars in the past but never looked forward to taking my cars on for servicing as I do the audi dealership.

Kelly

Sep 16, 2016

Smooth car buying experience. No hassles, fair prices. Steve Gray provides a wonderful experience.

Gayle Dillman

Sep 13, 2016

My car had to be serviced because it was vandalized. From the second I called Audi staff was amazing and worked with me every step of the way. I could not have asked for a better experience!

JoeSteed

Sep 11, 2016

All good. I appreciated the pick up and drop off service, and was surprised to find that my new CPO Audi was covered by Audi Care.

DXN

Sep 10, 2016

Everything was good. I purchased my car 2 years ago in here. They were all so kind to help me when I got car issue.

Excited S4 owner

Sep 9, 2016

Easy to do business with, excellent sales and finance team!

Florence Zheng

Sep 8, 2016

It was outstanding service, as always, from scheduling to the reception, to the service and the facility. I am very satisfied.

Pamela Scott

Sep 4, 2016

My experience overall was excellent, and the salesperson, Tyler Bye was exceptional.

Canuck

Sep 3, 2016

Great overall experience. Worked hard to find the right vehicle for me. No sales pressure.

Gert Abel

Aug 29, 2016

This is the 5th Audi I have purchased from Audi Wilmington and I would not keep going back if the product, service and people were not top notch. I love my new Q5 and my 16 year association with this dealership. May it go on forever!

Jacqueline

Aug 29, 2016

Tyler was great! Thank you. Pleasure to work with.

FenwickCrit

Aug 27, 2016

Called to report an issue. Jeremy in Service suggested road side service to get the car to Audi of Wilm. We live downstate in Fenwick so getting the car to Wilm would have been difficult. The Service department not only tended to the issue very quickly but Jermey arranged to have my wife's car delivered to Dover to make it a bit easier for us to pick up. Another job well done by Audi of Wilm.

David Morris

Aug 22, 2016

The team at Audi Wilmington is truly exceptional. They take tremendous care of their customers and provide a first rate experience all around. They are also not pushy with additional service suggestions that may not be in your budget. Really nice people who take excellent care of their customers. It's also a comfortable environment for those who visit.

Miller

Aug 20, 2016

Very helpful with explaining use of features. Answered all our questions and made sure we were satisfied with the purchase.

Dan Mahoney

Aug 20, 2016

Chris booked my loaner and Jessica, whom I dealt with before, handled all the details of my 15K miles servicing from start to finish. They were both professional and efficient and the process was well handled. Quality of the service experience is important to me and the poor experience I had with the other luxury car dealership I had dealt with for 10 years caused me to switch to Audi Wilmington. I'm glad I did

dolphinmoni

Aug 18, 2016

I would like to say a big thank you to the Audi Dealership in Wilmington. I was on my way from Dover to upstate New York and my AC stopped working. I stopped at the Dealership on a Monday morning and they were able to help me and fix my AC right away. The facility is very nice, the people working there are very nice and helpful. So a big thank you.

aureliex

Aug 15, 2016

I visited here just looking to test drive a couple cars since I was looking to lease in a few months. I was paired with someone who seemed very unprofessional and possibly drunk (no joke). I had already had an appointment at Audi West Chester a few days later, so I just left dissatisfied not even wanting to be paired with someone new there. Still I continue to get phone calls every day and emails trying to get me to come back after I already said I am not interested. I visited Audi West Chester a few days later and fell in love with the dealership and it's employees. No rush, calm environment, knowledgeable staff, and I'm picking up my A6 soon. Save your time and effort and go there instead! (Better rates too!)

Peter Jacob

Aug 14, 2016

Exceptional customer service, sales representative demonstrated superb knowledge and professionalism.

Happy Customer

Aug 12, 2016

Chris Oakes is the best. Very informational and polite. He ensures that costumers will return because I know I will.

Christine Okoniewski

Aug 8, 2016

Everyone at the Audi Wilmington Delaware Dealer are amazing!!! This is our third time purchasing a car from them (a new Q7, used S4 and a used BMW 383i).Every purchase we received the "Red Carpet Experience". Tony and Tommy you "Rock"!!!!!

Claire

Aug 7, 2016

Outstanding dealership with exceptional customer service. Won't buy a car or have it serviced anywhere else.

Susan

Aug 7, 2016

Service performed faster than expected, friendly, competent service advisors and comfortable waiting areas.

Richard Zipser

Aug 6, 2016

I had an excellent experience, same as last year. The service consultant, Jessica, is absolutely the greatest! When the vehicle service has been completed, she goes over the report with you, making sure that you understand exactly what was done in every area and what problems may occur in the future. For example, the brakes on my Audi may need to be replaced before the next major service is done.

Jason Moore

Aug 5, 2016

This is the second car we have bought from Anthony. He is very helpful and knowledgable. This is also our third Audi that we have bought from Audi Wilmington and we continue to appreciate the great service we get from the dealership and the overall team. Tom really helped make a deal we couldn't refuse and we love our new Audi A6.

Steve

Jul 30, 2016

Painless process. Audi of Wilmington was a no pressure buying experience.

Carolyn Thoroughgood

Jul 29, 2016

The service was excellent and performed in a cost-effective, timely manner.

Winner auto AUDI dealer

Jul 29, 2016

Had a great experience buying my new Audi Q3, our sales person Joe, was awesome and super helpful, he made our First buying experience with Audi very smooth and stress free, very happy and satisfied.

Candice s

Jul 27, 2016

We worked with Tyler and the service was great! They were able to accommodate the fact that we were in a rush and went above and beyond and great exceded our expectations. Tyler was very knowledgeable and so was the financial dept!

I do not want my name to shown on a website

Jul 26, 2016

Anthony did a great job! It was a pleasure working with Anthony on finding a new car. I wound up buying Q3 and very happy with it.

Stephen Desirey

Jul 24, 2016

My experience at Audi Wilmington is that this group are still Winners. I have prior purchases of Audis from this dealer, and they were my first choice when I determined I had deserved a new Audi.

bruce leff

Jul 20, 2016

The service personnel were outstanding and truly cared for their job and how a customer was treated.

William Reading

Jul 20, 2016

Great experience in dealing with the buying process. Everyone was knowledgable and professional.

John K

Jul 14, 2016

Audi Wilmington is simply the best. They make the entire sales and delivery process flawless from start to finish. Their approach is the help you find the perfect car for your needs. Tommy and his sales team work with you on pricing and always make sure that you are treated as a long-term client, not just a quick sale.I wouldn't even think of going anywhere else to purchase an Audi.

Gina

Jul 6, 2016

Had such a pleasant experience, especially working with Anthony. He went above and beyond to make sure we found the perfect car.

gmarches

Jul 6, 2016

We had such a pleasant experience working with this dealership, especially with Anthony. He went above and beyond to make sure we had found the perfect car.

Hamlin Martin

Jul 3, 2016

I have purchased two Audi's before, from other dealers. Never had any real issues with the process.Audi of Wilmington provided less hassle and a great customer focused experience. I don't think the process could have gone any smoother or quickly.

Bobbi_Q3

Jun 29, 2016

I had an excellent customer experience with Audi and my sales person, Anthony Williams was awesome !! From the time I walked in the door to the time I drove off the lot in my new Q3 I felt like a valued customer. This is the third Audi I have owned and each time I've receive the care and attention as if it was my first time. Anthony deserves 5 stars, he explained every detail of the car, was warm and friendly and fully respresented the Audi brand.

tjadenc

Jun 28, 2016

Chris and the folks in the Service Department at Audi Wilmington always provide stellar customer service! They are friendly, reliable and never cease to ensure a wonderful service experience.

Dirt Mover

Jun 27, 2016

Heard some road noise. Scheduled an appointment. Dealership checked out the wheels. Found out that the tires needed replacing. Replaced the tires, balanced and road checked.

Kbdup

Jun 27, 2016

The service department at Audi Wilmington is excellent. The service team exemplifies the meaning of customer service. Because of my experiences at Audi Wilmington, I am an Audi customer for life.

Matt Hetzlee

Jun 26, 2016

Fine. Fast friendly facility was clean and comfortable

buddy

Jun 26, 2016

I live 100 miles south of your dealership. my car is picked up one day and delivered the next. by alan rossi (very pleasant person). the service is great and I get the scheduled pick-up that suits my schedule.

Ed M.

Jun 24, 2016

Great dealer and sales people. Would recommend them to anyone!

Julie

Jun 23, 2016

We bought our Audi from Audi WIlmington and have had such a positive experience, from test drive through our first service, everything and everyone has been fantastic!!

Carl Barringer

Jun 22, 2016

Great dealership. Anthony was a wealth of knowledge and no-pressure tuning into what we were looking for. Although they didn't have the color we were looking for, he followed up effectively. Recommended.

carlbarringer

Jun 22, 2016

Great dealership. Anthony was a wealth of knowledge and no-pressure tuning into what we were looking for. Although they didn't have the color we were looking for, he followed up effectively. Recommended.

Candice russell

Jun 20, 2016

Great experience - from sales and credit team. I would do it all over again.

Mike N

Jun 20, 2016

Great service, atmosphere, communication and delivery.

Bruce Ballard

Jun 15, 2016

Fantastic car and fantastic interaction with the dealership

N.A. Goland

Jun 12, 2016

Service was prompt and well done. Car was beautifully cleaned. Staff was kind, friendly. Surroundings were clean and comfortable.

Gal

Jun 6, 2016

Amazing staff! Especially Jeremy who went above and beyond to assist us! Thank you!

danaudiguyinMD

Jun 1, 2016

Audi Wilmington is easy to get in and easy to get out. They did exactly what they said they were going to do and did it on time! I continue to bring my Audi here for service even though these are closer dealerships to my house. I'm afraid I won't get the excellent service A-W provides anywhere else! Jessica Russ does a great job and I try and book my service through her. Very dependable and a great "can-do" attitude.

Judy Griffith

May 29, 2016

Great place to purchase a car will definitely purchase my next car from this dealership. They were excellent the whole process from sales to the finance guy

Audi528

May 28, 2016

Audi Wilmington dealership working with him.Great works place with great coworker good experience with Stephen McKeehanAudi Brand Specialist great take care my situation.

Ali S

May 27, 2016

Steve Gray is best in Audi sales, anywhere! I just had a great experience re-leasing a Q5, and he worked with me to get the car I wanted, at the price that worked for me. I worked with Steve back in 2013 with our first Q5 lease, and I cannot imagine working with anyone else. He is incredibly knowledgable, helpful, honest and I trust him. The lease was very smooth, and Steve had everything arranged and ready to go - a very stress-free and pleasant experience. My parents have also recently worked with Steve and will be returning to him again to lease a new A4 later this year (they've bought/leased 5 or 6 Audis at Winner over the last few decades). As a family we wouldn't work with anyone else. Tommy was also very helpful and worked closely with Steve so that together they could find the lease pricing and terms that worked best for me.

Laurahl

May 27, 2016

Audi Wilmington has an exceptional service department. They are always helpful and are consistently attentive, friendly and professional. They always service my car properly and I am never disappointed.

Patmcc

May 27, 2016

I hit a pothole on Wednesday night , destroy my front right tire. I called the dealership first thing on Thursday morning. Got a hold of Frank from parts he told me he had the right tire in stock and told me to come in and the would get the work done. Arrived and was greeted by Jeremy, gave me the details on cost and how long it would take and we were in business. Forty-five minutes later I was driving out of the dealership with a new tire and a freshly washed car. Thanks to allPat

melissa amilcare

May 25, 2016

I love my new car I had a great experience and the process wasn't long I came in with a urgent situation as my miles on my lease were running out and the Audi Family helped work out my situation from every angle possible.

Mary

May 21, 2016

Routine service this time. Always courteous and attentive.

Barbara C. Riegel

May 20, 2016

Tom Mihok and Chris Oakes both went out of their way to make me feel welcome when I came to visit; and then Chris truly went out of his way to accommodate my Q5 for it's 5,000 checkup, which happened with alacrity and courtesy. Even though I have moved away from Wilmington to Florida, and only return to Wilmington for the occasional visit - I would go out of my way to have my service done at Audi Wilmington. An outstanding facility with wonderful people working there.

Carol Petrelia

May 20, 2016

I had my A5 in for service and inspection. I was treated with the friendliest people who treated me like I was the owner. I was called when my car was ready and it was brought to me.

Taylor

May 20, 2016

i am very happy with the purchase of my new A3. Steve Gray was a wonderful salesman - honest, patient, and not pushy. Each detail was carefully explained to me which was helpful since this was my first time purchasing a car on my own.

Jason B

May 19, 2016

Stephen and Tom were awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

chrisO

May 19, 2016

I compared three other Audi dealers, I was very surprised how much of a difference in the price each dealership was. Audi Wilmington had a great selection, and Mark Satterly was great to work with , He got me a fair price for the exact car I wanted . We did all of our dealings over the phone, until I came to the dealership to claim my Audi, Mark, had all the paper work ready, and it was a very smooth transaction.. I am a proud owner of an Audi, and in two days of owning it , I love my car.

BriLeigh

May 18, 2016

Truly the most wonderful experience my father and I have ever had at a dealership. Both Tommy Mihok and Steve Gray were a pleasure to work with. I felt no pressure to buy and ended up leaving and Audi owner! Thank you for your first class service!

Manish Rauniyar

May 17, 2016

Overall very nice and courteous people. Willing to help to provide all patient hearing and answering all silly questions we had. Happy with our experience as 1st time buyer of Luxury and performance car.

Audi S8

May 14, 2016

My customer experience is always excellent .always greeted by name with enthusiasm . All service is done to a tee and in an speedy time frame. This is truly a team effort from the purchase to the service to the trade in for an other fantastic automobile.

Barbara L Chara

May 12, 2016

My experience was, as always, exceptional. The service is done competently and efficiently. I never have to wait long as they appreciate I have a two hour drive back home. I was in and out of the dealership within an hour and happily left with a washed clean car. Doesn't get better than that!

JoeSDE

May 4, 2016

Always an excellent encounter when using the service dept at Wilmington Audi.

Kelly Sabol

May 4, 2016

Mark Satterly was wonderful and I do plan to refer people or buy my next car from this location.

Amsizmur1

May 4, 2016

Everyone at the Wilmington facility was professional, accommodating & courteous. Tom Mihok & Steven Gray my main contacts were a pleasure to work with during my trade in process. With regard to my trade-in, I'm loving the redesign/refinements of my new TT.. This is my 3rd or 4th Audi. I love the car, brand & level of service received by the organization.

Terrance Carew

May 2, 2016

I walked in to test drive the 2017 Audi Q7 in February and was met by Tyler Bye. Tyler truly knows the meaning of 5 Start Customer service, he was attentive and allowed the vehicle to sell itself. Needless to say I was sold from the test drive and placed a custom order in the coming days. From the time that I made the order to the day I purchased and was delivered the vehicle Tyler stayed in contact and followed through on all deliverables. If I ever had any questions during the experience Tyler would respond in a timely manner. When it came time to purchase the vehicle and crunch the numbers I met with Hadi Davoudi and it was a pleasure. He was able to communicate with the Banks and get my desired rate. Overall this was an amazing experience with a dealership that obviously puts the needs of their customers first. Who knows, my wife will be due for a new car in 2 years and I personally will direct her to Audi of Wilmington for her next purchase.

eric268

May 2, 2016

We were on our way from Avon, NC to Montreal, Canada and received warning of a tire leak on our Audi S4. The car was fully loaded and getting stuck in the Memorial bridge environment with 500 miles to go would have been a very unpleasant experience. We managed to get to Audi Wilmington just 5 minutes before closing on a Saturday and Jessica from the service department found a solution to allow us to get back on the road, after removing the 3 inch screw creating the leak. Jessica and Audi Wilmington provided unparalleled service and we want to thank them for saving our trip back home. With Audi Wilmington providing such a high level of service to perfect strangers, we can only imagine what their local customers get to enjoy. Sincerely, Eric Foster, Montreal, Canada.

S4-CPO

Apr 30, 2016

They provided a great product at a very competitive price. During the negotition, they addressed all my questions and concerns. Anthony is a great customer advocate.

Matt

Apr 29, 2016

The Service Department is always hyper-focused on customer service. Everyone's always very friendly and goes out of their way to make you comfortable.

meap2169

Apr 27, 2016

Alexis Wallace, Tom Rogers, and Anthony Williams all did an outstanding job helpingin my purchase of a 2016 black A3 Audi Cabriolet on April 20, 2016.From speaking with Alexis, Tom putting the dealtogether (lncluding getting a good figure for my trade), and Athony explaining the features of the car, they made the buying experience first class.

p mancari

Apr 25, 2016

service was very good, did not appreciate the additional sales pitch for various packages from a wax job to damage insurance...

Rosemarie Ladzinski

Apr 24, 2016

Everyone welcomed me like I come in everyday. This was my first experience with their service department. When I entered the service area, a worker was washing the floor which already looked very clean. There was much attention to detail throughout the entire department.

ALDO MIGDAL

Apr 19, 2016

Excellent sales man. Kept his word superv follow up. I leased a great car.

Redmnms

Apr 19, 2016

I I thought Chris and Tommy were the best! Then I met Mark, the Detail Manager, He is outstanding. These guys are why I keep coming back to Winner Audi!

Mayer Falk

Apr 16, 2016

My experience with the service department and the service writers has been excellent.

Vee

Apr 15, 2016

Audi staff really make my day when our car needs Service. Joe thank you for having a kind heart. And I thank all Staff for being such a blessing.

Bruce Leff

Apr 14, 2016

Service writer, Jessica, was very helpful and credit to your organization except that she is a Penn State Fan!!!!!!!!!!!!!!!!!!!

JBlevins

Apr 14, 2016

Always a great experience. Means a lot that we are remembered and appreciated! From the front desk, to Service to Sales to Tom the service is excellent.

TT for me

Apr 7, 2016

Excellent service. I've been a customer for over 10 years. Service for my '02 TT and purchased my '15 S4.Quality work, cheerful team and comfortable waiting area. Always greeted like an old friend.

ClaireM

Apr 5, 2016

I truly had a 5-star experience with the Audi Wilmington team. I sent them an email on Wednesday inquiring about their Spring Sales Event and by that Friday, I was driving my brand new 2016 Q3! We worked the entire deal via email and it was the best car buying experience ever. The car had to be picked up from Princeton, NJ before it was detailed and delivered to me--and this all happened within 48 hours! A special shout out to Tommy Mihok, Stephen McKeehan and Hadi Davoudi for your outstanding sales, service and expertise. They were all a delight to work with and I am thrilled with the experience and with my new SUV. I love this car!!

Twiggy

Apr 3, 2016

Very helpful and nice staff, especially Anthony who helped us purchase our 2016 Audi Q5!

Renee Amburn

Apr 3, 2016

My boyfriend and I had been looking at vehicles for about 6 months and we had finally decided it was the Audi Q5 that we wanted. We were at another dealership earlier in the day looking at a 2015 Q5 and a little annoyed and frustrated by what we saw. My boyfriend and I had had enough for the day, but on the way home, we decided to try the Wilmington dealership. My boyfriend was very hopeful after talking to Anthony on the phone on our way there, he said they might have exactly what we were looking for? I don't think either one of us had planned on buying a vehicle that day, but they had exactly what we wanted and Anthony's positive energy and willingness to help us went a long way. We were both very impressed with everyone at this dealership, they were all very nice and never made us feel like we were keeping them after hours, even though we were there 2 hours past closing. We had a very pleasant experience purchasing our 2016 Audi Q5 :)))

Claire M

Apr 1, 2016

I truly had a 5-star experience with the Audi Wilmington team. I sent an email on Wednesday inquiring about their Spring Sales event and I am driving my brand new 2016 Q3 on Friday. We worked the entire deal over email and it was the best car buying experience ever. The car had to be picked up from Princeton, NJ, then was detailed and delivered to me -- and all this happened in 48 hours!! A special shout out to Tommy Mihok, Stephen McKeehan and Hadi Davoudi for your outstanding sales, service and expertise. You were a delight to work with and I am thrilled with the experience and with my new car.

Evelyn

Apr 1, 2016

Sales Men easy very friendly and assisted with all my needs Awesome job Mr Gray

Paul McCommons

Mar 31, 2016

Great service as usual. Service was completed in a timely manner at a reasonable price.Waiting area is comfortable and staff is very accommodating.

Lordthanos

Mar 31, 2016

Stopped by to test drive the new Q7 and ended up putting a deposit down for one, picked it up 3 days later. Salesperson was very friendly and helpful plus the manager has many years of experience with Audi and it shows.

Richard Emmert

Mar 30, 2016

Service performed satisfactorily. Work was thoroughly explained. Each of staff contacted were friendly, courteous, and helpful. Shuttle transported me to and from home.

AClark66

Mar 30, 2016

I called for the 5,000 mile service on my new Q5. Availability was perfect for my schedule. Drop off was easy, as well as pickup. I was given the option to wait, however I didn't need my car that day. Chris called right after my Q5 was done being serviced and before it was washed to let me know it would be ready when I got there. I will only be servicing my car at Audi of Wilmington

LOVE AN RS5

Mar 30, 2016

These guys are truly exceptional! Easy flexible appointments, superior service, all delivered on time! They go out of their way to answer all questions and truly make you feel like they are here to help and serve you. I'd recommend this service department AND this dealership to anyone...great folks all!

Matthew W Stewart

Mar 25, 2016

Chris Oakes adds tremendous value to Audi of Wilmington. I will use the dealership for all my factory service needs.

MDlawyer

Mar 25, 2016

I did extensive research on the certified Audi I wanted and went to a few dealerships just to have them lie about the cars being certified. I walked in to Audi Wilmington and was meet by Stephen who showed me the car and went over the certified warranty and ended up buying the car 15 min later. I would recommend Stephen and Audi Wilmington

HavensPap

Mar 24, 2016

I visited Audi of Wilmington for a 75k service and was blown away by the customer service Chris Oakes provided! First class professional service that was second to none. I will use Audi of Wilmington for all my factory service needs.

Shelley

Mar 24, 2016

I was told by Chris that my tire had a gash in it. I told him to pls replace it. He said that he would check with the tech to c if it needed to be changed or not. He called me and said that it was fine. I was relieved. My visit was wonderful.

Kbdup

Mar 23, 2016

They bent over backwards to schedule the day and time that was convenient for me. My car service was completed early so I had minimal wait time

Patti Sergi

Mar 21, 2016

Extremely please with the quality of service and the customer service I receive each time I visit.

R Carey

Mar 11, 2016

Jessica in service was very helpful and a pleasure to work with.

chiefthedog

Mar 10, 2016

We went just to look at some vehicles and left the lot with a Audi. all the team from sales to manager to financial closure were very helpful

Alison

Mar 9, 2016

Great service, best customer engagement. Very nice facility.

mary conlin

Mar 9, 2016

This dealership is very pleasant and comfortable. I used the shuttle service for the first time and it was great!

Nataliya

Mar 9, 2016

The service was performed in a timely manner. Personnel was very friendly and experienced. Facility was very accommodating. Complimentary rinsing dust off the vehicle was appreciated. Overall, great experience.

Kmmccann

Mar 5, 2016

Always receptive to our needs/requests. Worked with us to understand any issues we had and continued to be polite and willing to do what it takes to have us walk out with a smile and satisfaction. A special thank you to salesperson Steve McKeehan.

David Morris

Feb 29, 2016

Excellent service. Very pleased. Great job all around.

Bill

Feb 28, 2016

I found the car on www.cars.com and made contact via email. The Audi Brand Specialist was great over the phone and very responsive to email. They priced the car aggressively to start, so we got to the final sale price quickly. I flew in from Pittsburgh to Philadelphia to pick up the car. The dealer sent an Audi Brand Specialist to pick me up at the airport and take me to the dealership. He was very friendly, and of course the ride was nice (a 2016 A6). I was in an out pretty quick. The Finance Manager didn't push the "extras" too hard and the Audi Brand Specialist I worked with was great at showing me the car before I left the dealership.Overall, this Audi dealership was great to work with, and I would highly recommend them to other Audi car enthusiasts...

JMR

Feb 27, 2016

I had some worry some noises in my power steering during the very cold weather. I called Audi and got an appointment the next day. Chris in service greeted me warmly and he had a service technician go to work on the mystery noise immediately. In less than an hour Chis returned my Audi sparkling clean and running fine. They checked my whole steering system and just had to top up the fluid which was a little low. Sure it was a miner problem , but they treated it just like everything they do...with great care and great service.

Cpmike

Feb 27, 2016

As ever, exemplary service from the welcome, efficiency of the loaner paperwork, timeliness of the service and explanation. Thanks guys - nice job as per usual.

Jerome's audi A4

Feb 27, 2016

They aways helpful and very friendly.I have "NEVER" encountered a problem or concern of any type.They have a very genuine "NON FAKE" attitude towards me on each and every visit I make to their service department.Some businesses have a "I'm just doing my job" attitude.This business is different.They don't try and add "UN-NEEDED" services to add to their profits.This is the service / business model that's needed everywhere.else.

TD2015

Feb 19, 2016

I drove an hour to this dealership after hearing recommendations. When walking into the dealership I was approached by Alexis, who then introduced me to salesman Anthony. The pricing was fair, and the service was awesome. Both of them assisted in the process of making my visit go smoothly.

lovemyA4

Feb 18, 2016

The salesman at this dealership knows the ins and outs about the audi brand. Stephen M was very professional in assisting me with my purchase. Great job Audi!

2016Q5drvr

Feb 13, 2016

Had a wonderful experience at this Audi dealership! My salesman Tyler Bye answered all the questions I had about the Q5! I will defiantly be recommending this dealership to my friends and family.

Menahoney

Feb 9, 2016

My husband bought anAudi second hand from this dealership in Wilmington DE. The car was lovely , the people on the day he chose it were very helpful to sell the car of course its priority. which I could not say the same on the day of picking the car up. We had to wait more than 2 hours to get paperwork done when it should of been done prior to a guess to ease the process, and my husband did not had free time on his hands to waist! Staff looked not very helpful and considered at all. I had to go back home and to be called from my husband to find out that I had to go back to the dealership to give him check book because there was a problem with his card and they didn't know how to do manual transaction. However they knew very well that we are paying the car off in full and any issues regarding the transaction should of been addressed prior to us. As an a VP my husband has extremely heavy work schedule with conference calls back to back through out the whole day. And this wait was not acceptable to me . I was not happy going back and forth being stressed considering that we also have 21 months old baby, that I had to wake up and bring with me . However after all the ups and downs we had , we hope that the car is worth all these troubles after all it is Germane made ( the best cars to us). I can't say personally that I was satisfied with your customer service. This for my standards of professionalism it's unexceptable . They were clearly not interested mainly because the car was second hand. But this should not matter because the company name stands behind it regardless first or second hand. Your mane represents this car. Your professionalism and outstanding customer service represents this car. So you should off being professional enough to see it through as priority, and make out experience unforgettable. Because my husband was so excited and happy with his choice until the pick up day. Mena Honey The review is written by me based on what my husband shared with me as well as my opinion based on waiting in my car with my baby for an hour then going home and then waking him up to go back to the dealership.

JB

Jan 25, 2016

Anthony WIlliams is courteous and enthusiastic.... making my buying experience a good one. (I expect him to be running the dealership someday!)

RX

Jan 21, 2016

It was my great pleasure working with Anthony Williams. He was very knowledgeable, helpful and kind. The whole buying process went smoothly without any pressure. I recommend Anthony and Audi Wilmington!

lynn

Jan 20, 2016

I was greeted immediately and offered amenities at the very nice showroom. Anthony Williams promptly and pleasantly got the process started and showed the car including a test drive. He was very knowledgeable about the car and the overall experience with Anthony was positive and professional along with others I had contact with.

xc17pilot

Jan 19, 2016

Anthony Williams were extremely helpful and professional during my used car buying experience. Excellent experience and very happy with my Audi.

lynn

Jan 19, 2016

Acknowledged our presence immediately and offered a beverage, snack and newspaper while waiting for sales person. We were promptly and pleasantly greeted by Anthony who was knowledgable about the car and handled our experience professionally.

Happy

Jan 18, 2016

Dealership facility was attractive and welcoming. Customers were treated as guests and were offered amenities including fresh baked goods.Salesman that we dealt with was passionate,knowledgeable, and had great interpersonal skills. Really believe I got a great deal and look forward to working with Audi Wilmington in the future.

xc17pilot

Jan 18, 2016

This was my first Audi purchase--from the moment we walked into the dealership, we experienced nothing but great customer service. We are extremely happy with the Q5!

Alifurtak

Dec 29, 2015

Great experience! I had such an easy time car shopping, Lexi took care of me, she didn't waste my time and went straight forward with the entire process. I would definitely recommend shopping at this dealer ship! Overall A++ experience!!!!!!

Quattro Man

Dec 18, 2015

Had my Q5 service done,car was done in a timely manner with clean loaner provided and excellent amenities...customer service was top notch and very convenient!!!

Rhino

Dec 18, 2015

As the owner of three Audis, I rely on my dealer to provide expert service that I can trust and rely on time after time. The staff at Winner not only provides this but goes out of their way to make you feel like family. Ask for Jeremy or Chris and you will be delighted with your experience.

unhappyowner

Dec 14, 2015

Took my vehicle in for factory warranty service. No loaner, not even a ride home.Offered me the phone number for enterprise rent a car. Thought they were kidding.Too many other AUDI dealerships around to spend 70K on a car and then be treated badly.

AudiGuy

Dec 9, 2015

Audi of Wilmington is a very up to date and well run Audi dealership. I have been a customer for years but that does not prevent me from shopping them against other Audi dealers within a 200 mile radius. I prefer to cross shop my deals and like to save as much as I can. I also like to trade cars on a regular basis and go thru the process frequently. Audi of Wilmington gets my business every time. The staff is professional and they are there before and after the sale. I would recommend Audi of Wilmington to anyone in the market for a new or used vehicle. Very knowledgeable no pressure sales staff and a General Manger that has done every aspect of the dealership from service to sales. The Service Department after the sale is outstanding as well. I am involved and informed every step of the way and do not have to chase anyone for answers. Chris Oakes in the service department does an excellent job.Audi of Wilmington represents the Audi product extremely well.

DanInDE

Dec 9, 2015

I've bought many Audi's from them over the years and can't recommend them enough. I find the negative reviews here very unlikely based on my 9+ years of going there. They truly give high end customer service and the staff doesn't change year after year like other dealers I go to. Don't be fooled by other dealers trying to bait you in with over the top pricing gimmicks. These guys at Wilmington are ALL Audi die hards! Be sure to see Tom Mihok for all your questions as he is a true brand advocate and extremely knowledgeable.

SPP Ben

Dec 9, 2015

By far the greatest, and most efficient experience I've had at an auto dealership. Whether via email, phone or text, all communication was timely and helpful. And my sales person was extremely courteous and professional. My drive one-way, is over 2 hours, and I will 100% be making that drive when its time for my next Audi.

opnightfall1771

Dec 7, 2015

Audi Wilmington made buying my Audi A4 a simple and pleasant experience. I stopped in thinking that I'd like to buy an Audi, but unsure which model would suit me best. I was helped by Tommy Rogers, who not only set me up in the right car (A4) for me immediately, but also took great care of me through the buying process, making the entire experience as streamlined as I could ask for. Thanks Tommy!

CH555

Nov 28, 2015

I went to this location to test drive a vehicle. The salesman was very unprofessional. He didn't even tell me about the features of the car. He was unfriendly and was making jabs throughout. Once the test drive was over, the salesman said he had something to do and wouldn't be able to discuss numbers with me. I told him I was aggressive on buying a vehicle and needed one asap. He said he would call with the information. I never received a call. I ended up taking my business to Audi wynnewood and got an amazing deal. Audi wynnewood was responsive and made a crazy discount off a new 2016 vehicle! Go to Audi wynnewood to actually purchase the vehicle!

Pam C

Oct 1, 2015

No pressure, friendly, knowledgeable staff. We decided against the preowned car we were there to see, but will keep checking the lot from time to time.

Carolina

Sep 29, 2015

Had a great shopping experience ! Tyou steven mckeehan for amazing customer service !!!

Carole

Apr 16, 2015

I enjoyed my entire process of purchasing my Audi A5 Cabriolet from Wilmington Audi. From the moment we walked into the dealership, when we were first greeted by Stephen Mckeehan we had a great experience. I didn't know anything about the particular car I wanted yet, and Steve answered all our questions and an enjoyable relationship began. I love my new Audi, and don't regret any of my choices in my purchase. I would definitely recommend Wilmington Audi to anyone I know that is in the market for a new car.

Jim Preston

Mar 30, 2015

I stopped in to test drive a used RS5, and fell in love with a red one on the showroom floor. Steve was great and so was the sales manager into working with my S5 trade in so I could take home my new RS5. It is the first true "1 owner" car I have purchased with only 43 miles on it. The car is a beast and I love it.

Ryan P.

Feb 14, 2015

My Father saw a pre-owned 2012 S4 on the floor when he brought his car in, and from the beginning Tom (the GM) and Stephen McKeehan (sales rep) were super helpful. Stephen emailed back and forth with me, keeping me in the loop on everything and was very helpful. When I went to pick up the car he sat with me to go through how all the electronics worked (I came from a very simplistic car with limited electronics). His knowledge of the car was great and very appreciated. In addition the Business Manager Mel was great as well. He was super nice, helpful, and very customer oriented. I also got to meet Chris the Service Manager who made me feel extremely comfortable about when I bring my car in for the first time for service. I look forward to seeing him again. All in all a great experience end to end.

NC

Feb 1, 2015

As a young woman looking to buy my first car, I am satisfied with my choice of Audi of Wilmington because I was able to have worked with Anthony Williams. My past experiences with various dealerships have been stereotypical, but I was pleasantly surprised with the experience I had working with Anthony. Soon after arriving at the site, I was greeted by Anthony, who was very respectful, friendly, personable and polite. His top notch customer service is really the reason I decided to stay with my choice of Audi Wilmington. My first time at Audi Wilmington, I had Anthony's undivided attention and felt as though I was the only customer on the lot. Within the 3 months it took for my factory order Q5 to arrive, Anthony kept me up-to-date and informed with my vehicle's status. On the day I went to pick up my order, I got a personalized overview of my car. To this day, when I have even the simplest of questions about my Q5, Anthony is the one I trust to provide the answer. Undoubtedly who I will go back to for my next Audi.

Dr. Betty Lawrence

Jan 31, 2015

This is my first time visiting an Audi dealership, and I must say that the courteous, warm, and friendly greeting that I received from Mr. Anthony Williams, immediately gave me a sense comfort. Mr. Williams was very knowledgeable in explaining the mechanism of the Audi Q5 that I wanted to purchase. He took the time in showing me the Q5, and all the functioning capacity thereof. He also was very helpful in assisting me with the return of the rental car that I drove to the dealership. Although this was my first Audi Q5.....this will not be my last one! I love the car...but...Anthony made it easier for me to choose!! Thanks Mr. Williams...you're the best!

Quattrogrl

Jan 29, 2015

I purchased my 2013 Audi A6 from Audi Wilmington and when it was time for a new one I told Jeremy in service and he had me talk with Stephen. We worked a deal on a brand new A6 for almost the same payment as I have now which was great. I loved the wheels on my old A6 so they switched the wheels to my new A6. The whole dealership pitched in great teamwork.

Karen in Lewes

Jan 23, 2015

I've owned 5 Audi vehicles in the past with the most recent one being a brand new Q5. I've been talking with Stephen for the past 6 months about getting a new car and he's been very patient with me and not pushy like most sales people are. I have always loved the service department they've always been great and that's one of the main reasons I keep going back. I will recommend Audi Wilmington and Stephen to anyone looking for a new car.

daniel

Jan 22, 2015

Audi Wilmington and Anthony made the process of buying my new car a pleasure. HIGHLY RECOMMEND to anybody shopping for an Audi

Bruce Wayne

Jan 21, 2015

An amazing place! The whole buying experience was pleasant and easy - 100% worth it. Our sales man was knowledgeable and sincere. Went above and beyond. I highly recommend Audi of Wilmington and Anthony Williams - our sales man.

Bill in PA

Jan 19, 2015

I recently bought a 2015 Audi Q-5 for my wife and was a repeat customer of this dealership. I had a good experience the first time and the second was good just as well. Tony Williams is a good guy to deal with . No pressure and he really knows all the technical details about the vehicle. I liked the experience here so much that I recommended Wilmington Audi to my sister-in-law.

Dr. Alvin L. Turner

Jan 19, 2015

Purchasing a new automobile is often quite a stressful experience. During the last twenty years I have purchased a BMW, two Infinities and most recently a Q5 Audi. I was most impressed with the lack of sales pressure, the comfortable setting, and the social and interpersonal skills of the salesman, Anthony. I had met him on two other occasions and returned to him for my final purchase. As I expressed to Dennis, the financial officer, this was the first time in my memory that I left a dealership fully satisfied with absolutely no "buyer remorse."

Janice

Jan 14, 2015

I bought my A3 from Anthony in Oct and I love it. Anthony was ver easy to work with and knowledgable. Everyone was very friendly and helpful. The service area was spotless.

AG new RS5 owner

Jan 12, 2015

I just purchased a new Audi from Stephen McKeehan at Audi Wilmington and had a great buying experience! Stephen could not have been more helpful and Dennis the finance "guru" was also great to deal with. Between Stephen and Dennis they made the whole buying experience super! I would highly recommend this dealership to anyone interested in buying a luxury import...ask for Stephen McKeehan, you won't be disappointed.

A7 TDi buyer

Jan 11, 2015

I came and spoke with Steven I knew exactly what I wanted and let steven know. He found a car for me and had to get it from another dealership. About a week later he had my car and I drove off in a new A7 Tdi and I love it. Steven was great to work with and would recommend him to my friends and family.

GeorgeP

Dec 31, 2014

I am in the market for a new car; currently, I'm dueling between the A3 & A4. I came in and Anthony showed me both models and explained to me the pros and cons of each car. Although I informed him that I was looking to do something after the spring, he remained enthusiastic in helping me to explore my options with Audi. I look forward to working with him in the future.

Melissa

Dec 31, 2014

Me and my husband came in looking for a new A6. Anthony greeted me immediately and was helpful in answering all of my questions. He extended a test drive to us even though I said I wasn't ready to buy now. I just stopped in to look around, but when I am ready next year, I will be purchasing at Audi Wilmington.

Patrick

Dec 22, 2014

I've been shopping for a new car for many months now, during this process of numerous test drives at several dealerships Anthony Williams at Audi Wilmington has provided one of the best experiences. He knows the brand well and is knowledgeable about the individual model lines. It is also clear that Anthony understands that a test drive is an opportunity for the customer to explore the vehicle, not for the salesperson to recite every line from the Monroney. For the test drive he provided a loop with a decent mix of back roads and main routes that helped convey the dynamics of the car. During the drive he was very relaxed, quick to answer questions with an informed response, and provided easy conversation, but very importantly he did not attempt to fill every quiet moment with random comments. He lets the car sell itself. I would absolutely recommend that anyone looking to purchase an Audi work with Anthony.

Mel

Dec 16, 2014

The folks at Audi Wilmington were very helpful and supportive to us in our recent car purchase process. We were trying to decide between multiple brands of vehicles and took numerous test drives. Our sales person, Anthony, was low pressure but attentive, and he always had the test rides and info available for us when promised. And, when Anthony wasn't immediately available, the rest of the team at Audi Wilmington stepped right in to attend to us until he was able to take time with us.

Terry

Dec 12, 2014

We had a great experience with Anthony Williams. He is very knowledgeable and did all he could to locate a vehicle from existing inventory that suited our needs. He knows the product well and answered all of our questions thoroughly. It was a pleasure dealing with a true gentleman.

Wtw

Dec 10, 2014

Tried to purchase in DE for tax benefits, but it didn't work out. Still had pleasant experience. Good communication.

Edel of Wilmington

Dec 5, 2014

I was looking for a new car and Anthony proved to be the perfect salesman! He was/is very knowledgeable, courteous, informative and showed me several cars until I found one I really liked. Tony is very enthusiastic and pointed out all of the attributes of this car. In signing for and later picking up the vehicle I found him to show attention to detail and he made certain I understood what to expect. He is a great asset to Winner.

Peggy

Nov 29, 2014

The team at Winner Audi goes above and beyond with everything that they do! Stephen McKeehan went the extra mile to find me the perfect A4! Looking forward to a continued relationship with Winner Audi!

Sarah

Nov 24, 2014

I am in the market for an all wheel drive car. My friend currently has an A4 and said I should check out Audi. My sales person was Anthony and he was very helpful to me. I knew very little about Audi and he helped me. Not pushy gave me good info. I said I was not buying this year and he still gave me a great experience and let me know what I needed for when I was ready to purchase. Great dealership with a great atmosphere and nice establishment. Will definitely be purchasing from there.

MattF

Nov 19, 2014

Everyone at the dealership was friendly, helpful and knowledgable. Car buying always takes some time but it's a comfortable place to hang out. I wholeheartedly recommend Audi Wilmington.

Samantha

Nov 19, 2014

I'm glad my family chose this dealership. Even though I wasn't there in person to help make a decision on which version of the new A3 to get (other family members were there), Tony actually FaceTimed with me for about 20 minutes, walking around the car, getting inside the car, talking me through the options and showing me how things worked, all from afar. I've never experienced interacting with a salesman who has made this kind of an effort, and I felt included and informed during the buying process. He answered all of my questions effortlessly. If you want an Audi dealership with a staff that cares about you fully understanding your options and will exceed your expectations, choose this dealership and ask for Tony!

Kathy K

Nov 18, 2014

The salesman, Anthony, at Audi Wilmington gave an excellent presentation of an A3 Quattro that I bought for my daughter. He answered my questions, found out answers to questions he could not answer, and involved the service manager and finance manager. I was impressed with Anthony's use of the social internet and use of face time with my daughter who lives in Boston. Anthony used FaceTime to show my daughter the choice of cars, taking the time to give my daughter a tour of the two cars that would best fit her needs. I would definitely see Anthony for the next Audi I buy, and would recommend the dealership to anyone interested in buying an Audi.

fyavorsky

Nov 17, 2014

Found a great deal on a traded Audi A3 Quattro at Audi Wilmington. Anthony Williams was my sales associate and he did everything he could to make the experience go smoothly. The sales and service support was wonderful. They even took care of a few minor issues with the car that were over and above the purchase price at no additional charge. Class act! Thanks, Audi Wilmington. Highly recommended.

K. Jax

Nov 11, 2014

Anthony was great to deal with and knowledge of vehicle was outstanding

DianeDE

Nov 10, 2014

I had started the process of looking for a new car as the lease on my Infiniti was coming due. I had looked at the Audi A4 3 years ago, and decided to make a change this time. On my first visit I was met by Anthony, a young enthusiastic salesperson - but not overwhelming! Many salespeople swarm and pump for information and/or give information that is really not needed or wanted. He did not do this and was very well informed as to the Audi vehicles. There were no 2015 vehicles on the lot at that time that I was interested in and Anthony told me that he would keep me informed when some arrived. He was able to do that without constant emails or telephone calls. The car finally arrived that I had decided upon - Anthony, as well as everyone at the dealership made the process of "delivering" the car fun and special. I highly recommend Anthony as well as the Audi Wilmington dealership !

Ron jackson

Nov 10, 2014

I have bought several cars in my lifetime and several vehicles for my fleet at work as well. I have never had a better salesman than Anthony.This is my first Audi , but I'm sure it's not the last.

accmarks

Oct 25, 2014

I was traveling thru Wilmington when my engine light came on, when I arrived at the service area, I was greeted by Chris Oakes who took very good care of me, knowing I was out of town, made room for me to get my car checked out and I had nothing to worry about. Wish he was working at my local Audi dealership. Thanks again Chris!!

Greg

Sep 10, 2014

Recently Leased an Audi A4 with the assistance of Stephen McKeehan and some of the other staff at Audi of Wilmington. Very pleasant, easy, and effective transaction. They were able to find me exactly what I wanted in the price range I was willing to pay. My experience exceeded my expectations and I would strongly recommend anyone to Stephen and this dealership.

Q5Lover

Sep 7, 2014

I stopped by a couple of times to test drive a Q5. What I got is what you would expect from your typical auto dealer: inattentive sales person, lots of back and forth while negotiating the price with the "manager", rude (once I told them I was getting a better deal in NJ) and lack of product knowledge. There are many other dealers in the area (including NJ) that do a better job....

sp

Aug 27, 2014

Had a great experience at Audi of Wilmington. Our salesperson was Anthony Williams. He was knowledgable, friendly and genuine. The Q7 has many features that are unfamiliar to us. After the sale, Anthony is still offering to help!

Karen

Aug 5, 2014

While car shopping with my cousin for a Q5, I made a spur of the moment decision to testdrive a new A4 (my own car was an 8 year old A4--nothing wrong with it) and was so impressed with the new version that I decided to inquire about buying the car. I dealt with Mark S. who was informative, patient, but certainly not pushy. I also dealt with Tommy M. on finalizing the terms of the deal--he actually gave me more than I was asking for with the result of sealing the deal. When I picked up the car, it was all ready--Mark S. had even completed all the settings for me in the navigation and other systems. He then spent two hours going over all the features with me. Again, extremely patient. Now that I"ve had the car a week, I have more questions about some of the operating features and Mark was very responsive in setting up another appointment to teach me more about how to get the most from the car. I had my previous Audi in for service numerous times over the past 8 years. Service is very responsive and very quick. They schedule only what they can handle so that waiting time is very minimal. Even with that, when I've had an emergency (or at least a strange indicator light come on) they have taken care of me immediately, even without an appointment. This is an excellent dealership--easy to deal with, with great "after-buy" service.

Jessica Hope

Jul 2, 2014

I am in the market for an A5, I had been to a few dealerships and decided to stop by this one. I'm so glad I did because Anthony Williams has made my experience so wonderful. He came right out and was very attentive along with kind, courteous and genuine. He is keeping me updated on the inventory through email and sending me pictures of the cars I would be interested in. He isn't pushy or overbearing instead just offering the perfect amount of attention. He is working on finding me the perfect car, and I'm confident he will. I am particular about what I want in a vehicle and he isn't trying to sell me something I don't want, which is refreshing. This experience has made me stop looking elsewhere and trusting my car purchase to Anthony. Thank you!!

Nick M.

Jul 1, 2014

I have been e-mailing with Anthony Williams from Winner Auto/Audi of Wilmington regarding questions that I have during my shopping process. Anthony was fast in responding to my inquiries, and for questions that he didn't know the answer to off the top of his head, he did his homework and continued to get back to me quickly. I have yet to decide on my next vehicle. If I do decide on an Audi, I'd certainly be comfortable working with Anthony and the folks at Winner Audi of Wilmington.

Chris L

Jun 22, 2014

I recently aquired a new A4 at Audi Wilmington and it was a very satisfying expereince. Stephen McKeehan the Brand Specialist that I dealt with was vey knowledgeable and helpful and made the whole process a non event. I would highly recommend Stephen and Audi Wilmington as you look to purchase a vehicle.

GPJ

Jun 9, 2014

We purchased our first Audi (A4 wagon) three years ago - the buying process was painless and went very well - we have been extremely pleased with the car and with the dealership. The car has had no problems, so we have only had to schedule regular service - the staff is always helpful and accommodating. We purchased a second Audi (S5) recently and had another very positive experience. Stephen McKeehan handled the sale and was extremely professional and knowledgeable - he made the process quite enjoyable. We have been dealing with Stephen for the past couple of weeks with regard to purchasing yet another Audi (Allroad) and Stephen was, again, extremely professional, knowledgable, and he has been so very patient! He found the exact car we wanted at another dealership and made the process so easy. We are sold on Audis, on Winner and on Stephen!

Katie

May 16, 2014

The purchase of the car was great. Every time I call for service the girl is out to lunch or on another call. I wish we could schedule on line. I bought windshield wipers they cost $50 and the service dept handed them to me- hardly top notch. I had a serious tire issue and the first service person I talked to couldn't tell me if it was covered. I called back but the service person was out to lunch so I would have to call back again. Finally I called a third time and was able to schedule service for a fairly serious repair.

Disappointed!

Apr 23, 2014

I came in the other day to look at replacing my Audi with a new one and was dealing with a salesman who was great to deal with but the managers are so rude and unprofessional, they were yelling across the room to other workers. Made the place feel very uncomfortable and not welcoming at all. I have chosen to do my business elsewhere.

lee 342

Apr 23, 2014

I am a buyer of an Audi S4 from Audi of Wilmington. The sales representative was Stephen McKeehan who handled the sale with exceptional quality and professional tact. To all out of state buyers rush to Audi of Wilmington,DE for great selections and good prices. I highly recommend this dealership for its service and making Audi a great vehicle to own.

Beachgal

Apr 20, 2014

I went to Audi Wilmington on a Saturday and spoke with a salesman and took a short test drive in a Q5. I wanted another color Q5 and was told that one was coming in. After almost two weeks I haven't heard anything so I went back in and spoke with Stephen about the situation and he advised me that the vehicle would be in the next week and said he would call when it gets in. Early the next week Stephen called and told me the car was available and when could I come in and take a look at the car. I came in the next day and took a longer test drive and my husband spoke with Stephen about the details and later in the day Stephen called with a great number for the car and our trade in so we bought the car that day. I love the car but wasn't able to take the time to go over the car so Stephen said we can schedule another time to go over the car at my convenience. I had a Great experience.

AttorneyDE

Apr 11, 2014

My son and I came in on a Saturday to look for a new SUV our BMW was just to small for what we needed we were introduced to Steve by the receptionist. We told him what we were looking for and he directed us to the Q5 which was the perfect size. We test drove the Q5 and we loved it especially my son. We didn't buy it on Saturday and the car was sold luckily they had the exact same one coming in a few weeks, So we had everything arranged so when I came in on Saturday morning everything was ready and I didn't have to wait for anything. Steve went over all of the features on the Q5 and good thing my son was there to help absorb all of the neat things the Q5 has. Steve even set my presets for my radio and Sat radio which was very appreciated. Also during all the paperwork they forgot to give me my temp. registration card and within 2 hours Steve called then drove to my house to drop it off. Great customer service.

MDTaxlady

Apr 11, 2014

My husband and I saw a used TT on their website and took a look at the car on a Sunday. We made a offer on Monday which was accepted and we drove up from Maryland the same day to hopefully bring the TT home with us which we did. When we got there Stephen greeted us and showed us the car which was indoors since it was raining which was nice. My husband and I took the car for a test drive and looked over the TT one last time then we signed the papers and took it home. Everybody was so nice would definitely come back if I'm looking for another Audi.

LOVEAUDI

Mar 19, 2014

Awesome, Customer service. I received a lot of information from PJ about the car I want. I will return next month to purchase from him.

lovecars

Mar 19, 2014

I came in the other day and PJ took me for a test drive. The BMW I was looking at is a nice car and PJ could not have been more helpful.

Need an Audi

Mar 19, 2014

I came in you location looking for information on the cars you have and PJ was more then happy to help me. I was a little undecided as to what I wanted but he helped me narrow it down. So when I choose I will be back . Thank you for taking your time with me PJ.

Ameer

Mar 16, 2014

My son and I drove down from New Jersey so we can look at a used car we drove down on Thursday when we arrived the car had a reserve sign with my name on it. We went inside and was greeted by Shana who my son had been in touch with her for a few days. She introduced us to Steve who helped us with a test drive and going over the cars features. We then spoke with Dennis and worked out a deal and we pick the car up tomorrow. The whole experience was great and Steve,Shana and Dennis were a tremendous help. Definetly will go back for our next Audi.

Jess

Mar 16, 2014

My fiance and I went to Audi of Wilmington on Saturday to look at a new SUV. When we pulled up a few salesman were moving cars and we were approached right away by Steve. We talked for a little while and figured out which SUV was right for us. We took a test drive and we loved the Q5 diesel. We worked on numbers for a payment and Steve worked with us to get to a payment that was right for us. We unfortunately had to leave to do wedding stuff but will be back this week to purchase a car from Steve. He also didn't pressure us to buy when we were pressed for time which a lot of sales people do just trying to make a sale and not look at for the customer Thank you.

Ameer

Mar 14, 2014

My son and I drove down from New Jersey so we can look at a used car we drove down on Thursday when we arrived the car had a reserve sign with my name on it. We went inside and was greeted by Shana who my son had been in touch with her for a few days. She introduced us to Steve who helped us with a test drive and going over the cars features. We then spoke with Dennis and worked out a deal and we pick the car up tomorrow. The whole experience was great and Steve,Shana and Dennis were a tremendous help. Definetly will go back for our next Audi.

VWguy

Mar 13, 2014

I came in on Tuesday with a friend looking at a S5 and was greeted by Stephen out on the lot we talked for a few minutes and narrowed down what I wanted and he showed me the car in the showroom upstairs. We then went out on a test drive and we loved the car but wanted to drive the manual version. I scheduled a appointment for the next day and Stephen had the car out front with a paper saying reserved for me which was pretty cool. I test drove the manual S5 then we proceeded to work on numbers for a lease. They worked with me on my trade as well as getting me to around what I wanted to pay. I'm thinking about and pretty sure ill be back this week thanks to Tommy also for working on getting me to where I want to be.

AudiGirl

Mar 12, 2014

I came in the other day to get information on a car I wanted and the Salesman PJ could not have been more helpful. He answered all my questions and after talking with my husband we will be back in later this month and buy the car. Thank you PJ for all your help.

Bob

Mar 11, 2014

I was looking for a SQ5 in black and Audi of Wilmington had three vehicles in stock and a few days later I called and then they were down to one. I made a appointment for that day and was greeted by Steve and we took the SUV out for a test drive I loved the vehicle. We negotiated price for the car and price for my trade. It took maybe 15 minutes to hash out everything. I came back a few days later to pick up the car and it looked awesome and Steve came in on his day off which was greatly appreciated. I told him that I would be referring friends and family to him and the dealership.

Dawn

Mar 11, 2014

I came in the other day looking to buy and the people could not have been nicer. The Salesman PJ was very knowledgeable, and I will be working with him. I learned alot about what I want from him and look forward to buying my first Audi from him.

Kelly

Mar 11, 2014

My Husband and I came in to your location (Wilmington,DE) looking to purchase and the Salesman PJ took real good care of us. We test drove the car and fell in Love with it. We spent a good about of time with PJ and he provided all the info we needed. Thank you for all your help. We will be back to see you.

Maria

Mar 11, 2014

I wanted to tell you that your Salesmen PJ was very knowledgeable , professional and courteous. Although I did not purchase a car today I assure you that when I am ready I will come back and see PJ. Most salesman try to force the immediate purchase of a vehicle where PJ did not, he provided me with the information necessary to purchase the vehicle when the time comes. I would recommend PJ and your dealership to my friends and family.

wilms4

Mar 9, 2014

We were attempting to track down a relatively specific per-owned car. Audi of Wilmington received the car we were looking for and Stephen was helpful in completing the purchase and cleaning up the car's minor cosmetic imperfections. The dealership worked with us to reach a price we were comfortable with. Would recommend Stephen at Audi of Wilmington.

S5guy

Mar 7, 2014

I saw a two cars that I liked but one wasn't at the dealership when I came in to look at them. I put a deposit down on one of the cars while waiting to see the other one. The salesmen Steve and Dennis were very understanding working around my schedule and made sure the vehicles were both there two weeks later when I had time to stop in. I made my decision and everything was settled the next day and Steve even came and picked me so I wouldn't have to have someone drop me off. Needless to say I took the car home and love the vehicle. Would definitely recommend Steve and the dealership.

PAminigirl

Mar 5, 2014

I decided to go to Audi because they had a few pre-owned cars that I was interested in. When we got there we were greeted by Stephen who was very helpful going over the few cars we came in to look at. We ended up going on a few test drives and narrowed down our search. When I make a decision I'll make sure to give Stephen a call and hopefully drive home in a new car

Judy

Mar 3, 2014

After my Nissan Armada died on me in State College with 120,000, I was looking for a new SUV. Got online and checked out reviews. Also had a friend's son, Corey, who knows all about cars, do some research. Q5 was his recommendation along with Consumer Reports and I liked the way the car looked. Went to a PA dealer and test drove the Q5. I really liked it and the dealer was very nice. But, he could not locate a Q5 with the colors I was looking for. He was also very difficult to reach both online and by phone. Shana from Audi Wilmington had been in touch with me via email. She was persistant and said they had the car I was looking for. Turned out the car had just been sold and they then searched to find me another. Found it in Long Island. The salesman I worked with was Steve and he was very truthful, friendly and down to earth. He even drove to Long Island to pick up my car. I am now driving my new Audi Q5 and it handles beautifully. Even my 18 year old approves of it totally. My experience at Audi Wilmington was efficient, kind and painless. I look forward to many years of traveling in my Q5 and know the good people of Audi Wilmington will take good care of us. PS - Also drove Infiniti, Cayenne, and Rover LR2

RangeRoverRachel

Feb 24, 2014

My husband and I were considering a Q5 and called this dealership for some lease pricing and to see if their online stock was up to date for CPOs. The sales guy couldn't answer any of my questions about the car and kept putting me on hold (I could have forgiven that if he was just a "new" employee). When he finally came back he wouldn't give me any specific pricing because "Audi dealerships don't operate that way". When I pressed harder, he gave me an inflated range of payment pricing that he clearly pulled out of thin air (over $150 more per month than other dealerships for the exact options). When I asked why the significant difference and to make sure he was quoting me the correct car he actually sighed at me and said, "You aren't a current audi owner are you". I understand that sales persons can't make a commission off me unless I come into the dealership, but dodging my questions and making me feel like Audi Wilmington is some elite club that only speaks to members when they come into the showroom is not the way to entice me to come in. Called YBH and within 5 minutes I had a realistic quote from a sales person who didn't sound annoyed to be taking my call. In comparison to nearby dealerships, Wilmington's prices are inflated and they have a snob attitude towards customers (we had heard this from many people prior to experiencing it ourselves). They need to wake up and realize they're not the only Audi dealership in the area and that the savvy shopper is going to do their homework before blindly showing up to the lot.

Parker

Feb 21, 2014

I purchased a 2014 Q5 on January 7, 2014 and traded in a 2010 Volvo in good condition. Til this day, Friday, February 21, 2014, I have NOT received my tags on the vehicle. I last spoke to Cheryl on February 6, 2014 that stated my paperwork was not sent in and there was a mix up thinking she was waiting for my traded-in vehicle to get approved for tags for me, when I stated that I had traded in that vehicle and purchased another. She then apologized and said it was a mix up in the paperwork and I should have my tags within a week. After speaking to the DMV today, my paperwork has not been submitted and it will be 60 days soon. I was also told that the dealership had thirty days to file my paperwork and they have not. When I tried calling, they keep stating no one is available to speak with me and giving me the run around. I now have to have the DMV do an investigation just to get my tags. This dealership is terrible and EXTREMELY unprofessional... especially MARK. I wish I had never leased a vehicle from them and would caution anyone that does.

Joe G

Dec 9, 2013

I was coming up on my lease of a BMW335 and looked at the audi S5 vs bmw 435. I had to work hard to find a 435 to drive and did, but my final drive was the S5. My decision was made after that test drive. The Audi sale rep located a car that fit my needs instead of ordering and everything went smooth from there. I got to test my car in the rent snow storm and it performed outstandingly. Thanks guys Joe

JPSarto

Oct 12, 2013

Go to the OTHER dealerships in PA, NJ or MD! The sales staff were inattentive and wasteful of my time. When it came time to deal with the financing department, the guy was completely unprofessional when presented with the fact that other dealerships where giving better rates His behaviour and attitude was unbelievable! Other Audi dealerships in PA and NJ give better rates and customer service. They are more respectful of the person, not the money to be made. Looking at the other reviews on the internet, I wish I hadn't wasted my time. However, if you need to test drive a car multiple times, go here even if you are going to buy elsewhere: Parking is great and you won't feel guilty not buying from them!

FordFan27

Sep 13, 2013

We were in the market for a used GMC Acadia. We contacted numerous tri-state area dealers who were selling used Acadias. We located a clean 2011 SL model with low mileage at Audi Wilmington. Rick Bourke was our Sales Consultant. Rick was very courteous, professional and was not overbearing. Rick was very good following up and returning calls. We were able to negotiate a deal which allowed us to support local area business. Rick came in on his day off (which wasnt necessary) to finalize our purchase. We also had the pleasure of meeting Jim Curley (Finance Manager) and Michael Reeger (Sales Manager) who were both very helpful. We encourage anyone who is in the market for a new or used vehicle to contact Rick Bourke and the staff at Audi Wilmington.

Surprised buyer

Aug 7, 2013

We arranged for the sale of our trade before going to buy a new car. The dealer agreed to handle the courtesy trade at the time of sale, delivering our trade to the buyer the next day. We took delivery of the new car and left happy, but the next day learned from the buyer that the dealer refused to turn over the trade to the buyer as agreed, choosing to keep the car for resale on their lot without our consent or knowledge. . As a person of my word, I had to deal with an angry buyer for something that should not have happened. I was also offended, When I called the dealer, I was told the sales manager was busy, unavailable and have been unable to reach him in the several days since. In 30 years of car buying, I have never seen such behavior, and while it does not affect my finances whatsoever, I feel the matter was handled very poorly. We thought our salesman Jim was excellent, yet once the sale manager got involved, this is what happened. I wish I could say better things about my experience, and had planned to, but this is not something that can be overlooked.

Found another vehicle

Aug 2, 2013

My experience at the dealership was overall average. The salesman was friendly and knowledgeable. My average rating was due to the fact that I didn't feel that the person approving or actually making the deal was flexible. He wasn't willing to give me 24 hrs., even with a down payment to make a decision on the purchase. It felt like do you want the vehicle or not. This vehicle was being stored at a location a distance away from the dealership, something that I found out after my arrival. If I was pressed for time, this could have been a problem, since I had already traveled 1/2 hour. I would be very reluctant to go back to this dealership or give them a favorable endorsement to anyone who was looking to purchase a vehicle. Although the environment felt comfortable, I sense their style of selling is to say to the buyer, if you're not here to buy, have a nice day!

den46volvo

Jul 26, 2013

Chris Oaks, my service consultant, was exceptional. Besides the scheduled service he addressed a concern I had and assured me it wasn't a serious issue and explained my options in addressing it. He was thorough and definitely customer oriented.I would definitely recommend Audi Wilmington.

DCAIR1984

Jul 18, 2013

Audi of Wilmington has one of the most informed sales managers in the business. Tommy Mihok has worked several aspects of the business having done service and sales. Tommy has sold me an S7 . . . .an RS5 Coupe and a S6 in the last year. I just picked up an RS5 Cabriolet from him recently. Tommy also has access to a number of vendors to personalize your Audi and give it a fresh look. I always just drop by the shop to discuss the Audi performance line up and get insight on new tech and products from Tommy.I recommend Audi of Wilmington for a great transaction.Dave CrowleyWilmington, Delaware

teodoziapepe

Feb 20, 2013

My car was taken to "service" within minutes of my arrival (I was on time). The young man who had come with me on my "road test" so that he could verify its deficiency, was pleasant and knowledgeable without negating my thoughts but expanding the issue. You received a "good" on price not because I knew the costs; but, merely because they were not overbearing! My request for additional work were met with verification that I truly needed it; not because it would make the Service Bill larger. Christopher Oakes kept me updated on every step of the process.

AudiFan78

Feb 16, 2013

I had a wonderful experience at the Wilmington Audi Dealership. I reside and for the most part work in NJ but on a weekly basis travel to DE for work. I decided to take my car to Wilmington Audi for it 105, 000 mile service since it was close to work and i was not pleased with my service experience at my local NJ Audi Dealership. I have to say the total experience working with Wilmington Audi was night and day in comparison to my local dealership. There was such attention to the customer experience from the minute you drive your vehicle into the service bay until you are escorted to your freshly washed car. The front desk was friendly and courteous, the waiting area was fully stocked with beverages while I waited for the shuttle to take me to work, the shuttle ride was simple and smooth, they kept me in the loop and provided me an in-depth profile of what was going on with my car and picked me up promptly from work to pick up my car. I could not be more pleased with the work and service at Wilmington Audi.

sarahhweber

Feb 1, 2013

Friendly, knowledgeable-will give 10! Best Audi service place within 25 miles from my house (West Chester). I have been customer there for over 5 years-always great!

jensifuentes

Jan 10, 2013

I have a TT and have been taking my car to this dealership for a few years now. I've always enjoyed the personal service and attention, but this week was wonderful. I woke up to a flat tire and happen to live close to the dealership. I slowly drove my car over and told them what happened. Not having an appointment, obviously, they worked me in immediately and had my car ready within two hours. Their attention to service and availability saved me from the additional money I would've had to pay for towing, and I will never use another dealer.

Bob.Maffia

Dec 27, 2012

I am a two year owner of an A4 which I purchased from this dealership. This Audi is the 17th brand new car that I have purchased in my lifetime. Included in these past purchases were an RX7, Maxima, and recently, two, 325i BMWs. With all of past my new car purchases, I have never experienced the type of personal attention and quality that I have received from this service department, and in particular, Mr. Chris Oakes. The Friday before Christmas, I woke up to flat tire. I pumped air into it and made my way to a breakfast Rotary meeting, and then afterwards to this dealership. I pulled into the service bay and proceeded to the counter where I was proactively greeted by Mr. Oakes. He told me that he would take care of it right away. When I have been told in the past by other dealers that they would take care of it right away, I take that as meaning that I should settle in for a spell. However, that was not the case with this visit. I was in and out of the service area within 20 minutes with my problem totally resolved. I was able to get to work without any impact to my busy, before-the-holiday schedule. I cannot tell you how appreciative I am for this type of attention. It is rare. This is not the first time that I had this experience. On another occasion, my oil light came on, and I stopped into this dealership to buy a quart of oil. Mr. Oakes did not sell me a quart of oil, but rather had oil added to my car at no charge, within 10 minutes.I have had nothing but great experiences over the past two years. While a dealerships service department has never before been a factor in my decision to buy my next car, it will be this time around.For the record, I had not ever met Mr. Oakes before my experience at Audi Wilmington.

JoeSDE

Dec 21, 2012

Needed Wilmington Audi to help me with a car that had just been purchased used from another dealer. The response was phenomenal. They not only helped with getting the vehicle towed, they were able to fit it into a busy schedule and complete the repairs the same day. The issue involved an oil leak that left a mess. Wilmington Audi returned the car in spotless shape. Also took the time to perform a courtesy check on numerous systems and had a printout for all areas checked. This being my first Audi, Chris then took the time to familiarize me with some of the finer points of the car; I hadn't even purchased the car from them. I've obviously had a positive experience with Wilmington Audi and look forward to having my S4 serviced by them in the future.

Alte Kacher

Dec 18, 2012

How often do you read someone writing "worth the 45 minute trip each way for the service?" And yet here I am, writing just this thing. I've already commented on my purchase experience, and this was my first service experience. Both were excellent! Kudos to Amanda and to the young man who affixed the tag to the car -- the culture of service and of being REAL shines through.

Sergi

Dec 13, 2012

Everyone from the sales staff (Tommy) to the service department, including the mechanics are well versed in what customer service truly means. This is my second Audi purchase from Audi of Wilmington, and you can be assured there will be a third.Congratulations to this team of employees--they are top notch.

vimal78

Dec 12, 2012

we had a great customer service provided to me I'm very glad with the staff at the dealer. its an outstanding experience every time i go there .i appreciate their help .

ktgood

Dec 10, 2012

Amanda, Chris, and Joe went out of their way to explain everything to me with regards to the service. They were all very considerate of my time as well.

jfmadden

Dec 7, 2012

The service team at Audi of Wilmington is great- very pleasant and very knowledgeable about the intricacies of the different models. (Let's face it, these cars are complicated & things can go wrong!) The show room is comfortable & there are always beverages available. The experience is always a pleasant one.

SidDeshmukh

Nov 20, 2012

The people at Audi Wilmington dealership, especially Diana Lanshe, were very courteous and helpful. They also arranged for a drop off and pick up from my place of work. In short a very satisfying experience and I wholeheartedly recommend this dealership to others!

Alte Kacher

Nov 17, 2012

I rarely review anything anymore. Takes too much time, doesn't really do anything except suck up said time, and I'm too old for this. But every now and again you have such an outstanding experience that it's only right -- especially in an era where there is so much to complain about -- to highlight people or companies responsible for those exceptional experiences. And thus I'm delighted to commend Jim, Anthony, Felicia, Joe F, and Amanda of Winner Audi in Wilmington, Delaware. I have bought or leased more than a dozen vehicles, and my experience at Winner was one of the best of them all. I could write paragraphs about this, but the bottom line is that I purchased a great car for a fair price from straightforward, nice people. I felt all of us wanted to get to "yes," all of us were respectful of each others' time and knowledge, and the transaction could not have been smoother or faster. It was clear that they truly wanted me to be happy and enjoy not only the car, but the experience of buying it - in this, they exceeded my expectations. Even as I'm reading over my words, I feel compelled to also write that I am no shill for the dealer - this is just my honest opinion as a first-time customer there. Bravo, guys (non-gender-specific term of endearment). I'm happy to give them my highest recommendation.

killheffert

Oct 31, 2012

I have now owned 6 Audis, each of which I have purchased from Audi Wilmington (Winner Audi). I have had all my Audis serviced at the dealership. This extends over a period of 15 years or so. In every case, I have been treated fairly and professionally but, even more, I have been treated as a valued customer and someone whose future business is worth maintaining. My most recent service experience is a case in point. I was offered the opportunity to have my scheduled service for my A7 done promptly and at my convenience. I was told that, if I chose to wait, it could be completed in an hour and one half. It was done on schedule and I was on my way. This may seem unimportant, but Audi Wilmington valued my time and my business. This means a lot.

chriswillett

Oct 21, 2012

I was interested in the Audi 4 series, the BMW and Mercedes for almost a year. An ad for financing on my primary Banks website prompted me to start to look at cars more seriously. I received numerous calls from several dealerships; also I was looking at some of Audis competition, mainly BMW, Mercedes, Lexus, and Cadillac. All of the calls I received were from out of state dealerships. When possible I like to spend money locally, so I looked to see if there was any local dealerships, and I found several .I drove up unannounced and walked into the Wilmington Audi dealership on a busy Saturday and was greeted by Mike Reeger. I had a ton of questions, he had answers. Drove two cars that day, but was more interested in the S4 over the A4. Mike stuck to my agenda not his. The next weekend Mike let me take the S4 home for the weekend to see if it would meet my needs, no pressure to take the more popular and less expensive A4. Had an issue with the car late Friday night, nothing to do with the car purely an operator issue, Mike answered my phone call and even offered to have Audi Assist come out and help me, but we figured it out. Brought my test drive car back, and bought an S4 from Mike. No pressure to buy the car on the lot, Mike offered to order me one to meet my needs, but ended up finding an S4 in transit that is quite honestly perfect. For all the BMW, Mercedes people out there, I understand what you have but if you want to drive a better car for a better price with better sales service, I urge you to go talk to Mike at Wilmington Audi. Even after the sale Mike has been there to answer my stupid technical questions. I love the Audi Brand, love the dealership, but more importantly love the way Mike treated me and my family. BMW, Mercedes guys need to step up, but I am pretty sure they cant touch the Audi. This website asks why I give the above ratings, it is simple great customer service, great product, and great delivery. I have dealt with tons of car guys through my years, and I have never written anything about them, but I felt compelled to write Brian Pritchard, the Sales Manager of Wilmington Audi, a letter to let him know of the experience I had with Mike and his dealership. When we have to buy another car, I will go see Mike, and you should too. Great Experience.

jedonnelly40

Oct 5, 2012

Excellent service from the 1st phone call to set up my appointment til the day I picked up my vehicle. I was given a loaner vehicle (absolutely beautiful by the way) until my the work on my car was completed. Every single person I had contact with was professional and courteous. Thanks AUDI Wilmington!!

ysetley

Oct 3, 2012

I could not be more happier with my experience with this dealership. Everyone was great to work with I was offered the best price by far up front. No haggling & no nonsense. I have an Audi dealership approx 3 miles from my home & chose Audi Wilmington, 60 miles away. I absolutely love my car & will glady recommend this dealership to everyone!

dlridout

Sep 25, 2012

Great service. Professional. Provided a loaner. Took care of all issues and more that came up.Completed work in a more than timely manner. I come all the way from Virginia for there service because they have always been courteous, accomodating,and complete for my 2010 S4.I recommend without reservation.

NotbuyingAudi

Sep 4, 2012

I was told to come in for an appointment on a sunday. I called before going to confirm if "Brian" was available. The dealership is over an hour away from my house. The sales woman was very friendly and helpful. I had my checkbook in hand and was ready to negotiate and finalize a deal but was told that the sales manager was busy doing inventory for the next few hours. He was in his office which was clearly visible and didn't even have the courtesy to introduce himself and explain as to why he couldn't meet me. I was told that they would get back to me and if I could come back the following Tuesday as Monday was a holiday.Though they had me at the dealership, I have never seen this type of unprofessionalism by a sales manager. As a result of my experience, I have decided to buy another BMW. I would expect better professionalism even at a Dodge or Ford dealership which is where this sales manager probably belongs.

lazlo4060

Aug 24, 2012

This is my second Audi from Winner Audi. The service at Winner Audi is what keeps me coming back. They are friendly, courteous and knowledgeable in EVERY time. Thank you for being there even at my worst moments. You all are the best!!!!

poppyr

Jul 20, 2012

I searched the web for the car I wanted in 2010 and found the exact one at Audi Wilmington. Its a TT Quattro Roadster 3.2. It has been extremely well serviced by them ever since. The dealership is clean and comfortable; the people are warm and friendly, and the service technicians are excellent. They know my name and car and I feel as though Im stopping by for a visit with friends. Whenever I have an immediate problem or need, they are always willing to squeeze me in. My car was running rough and the check engine light came on. It was a problem with the timing chain and I needed to get to work. I was going on a 3-day trip and rather than have a loaner parked at the airport for 3 days they drove me to Philly airport and said to call to be picked up when I got back. Well, I got back in the middle of the blizzard in Dec of 2010. No, problem-I had to wait a while, but I was picked up and driven back to the dealership-no excuses-no problem (at least for me). Once there I was given a loaner to use until my car was finished. The timing chain was repaired and I have had no further issues with it or for that matter, any of the work they performed. These folks seem as interested in keeping my car at optimun performance and reliability as I am. Until now I have never found a dealer I ever wanted to see again after my warrantee was up. I guess if you live long enough, anything is possible. This dealership is truly a WINNER.

Tony D.

Jul 5, 2012

I recently purchased a CPO 2009 A8 L. I worked with Brian Ferrell and Ryan Moore on the purchase of my vehicle. Brian, Used Car Manager, worked with my on the trade-in and was extremely fair on the amount given for the trade-in. He matched what another dealer in the market was willing to give me for my vehicle. In regards to the A8, he worked with me on a price that I felt very comfortable with. I had an amount that I wanted to finance and he was able to meet my goal. When it came time for delivery of the car, he had all of the documents prepared and I the delivery was completed in under an hour. Ryan, Sales Associates, worked with me on the specifics of the vehicle. He took me out for the test drive and explained all of the features and benefit of the Audi A8. At time of delivery, Ryan worked with me on how the various systems worked within the vehicle from climate control, setting the phone, setting the memory seats and the audio system which absolutely rocks. Thanks gentlemen for making my buying experience at Audi of Wilmington DE a pleasurable experience.

prasadmadineni

Jun 11, 2012

Overall I had a fantasic experience dealing with sales people in Jan 2012 (that is when I took the vehicle) and service people (when I visited for my first service) recently. They are friendly, knowledgable and tried to clarify my doubts.

melvynk

Jun 7, 2012

We came in to the service department because a warning light indicated immediate attention was necessary. Diane assured us that the motor oil needed to be topped off. This was done inside 10 minutes at no charge. She was as friendly as I could ask for and invited us to have coffee while we waited.

gjasionowski

May 15, 2012

Purchase my 2005 Audi new and have had them do all the service work. Over the years, they have been accommodating, reliable and dedicated to keeping the car in top condition. They are an A team.

Monica320

Apr 24, 2012

I had to drop my car off for a routine oil change on a Saturday. Chris and Joe were very friendly toward me and made me feel right at home while I waited for a ride. At some point that afternoon, Chris notified me that both my pollen and air filters needed to be changed and got my OK to do so. Whenever I take my Audi in for service at the Wilmington dealership, I truly feel like the staff goes the extra mile to keep my car running its very best! :)

rs4man

Apr 3, 2012

I have been going to Winner Audi since I first purchased my RS 4 (June 06 when it was made available to the US). The Winner team embraced me and the car and I have been treated like family since. I was amazed at how familiar they were with such a new car/platform and my car has been running strong for 93K miles. I have had no problems at all, by far the best car I have purchased. It is rock solid, not even a little rattle to date. The tech team are a great bunch of guys and work great together. The two that have worked on my car have been Billy and Scotty and they treat my car as if its their own. Joe and Tommy are great in keeping me informed/updated with any services and when I wait they are great company. I have recommended these guys to all my RS 4 brethren in the NE and now most of them have become loyal Winner (including some from nyc!)

sdveasey

Mar 24, 2012

The dealership and salesperson, Dave Banks, went above and beyond my excpectations. I am very pleased with my purchase, I love my Audi!! I recommend everyone to go there. I am very very satisfied with Audi Wilmington and my salesperson. I was also very pleased with the financing depts, although I can't remember his name, he was very thorough and explained everything to me during the financial process. This is by far the best car buying experience I have ever had. And I have purchased quite a few cars in my time!!

bitemenow1966

Mar 21, 2012

I am very happy with the purchase I recently made at Audi of Wilmington, I was greeted by Ryan Moore who was very helpful and informative, Brian Ferrell was also extremley helpful with answering any question I had. I am very happy with my experience at Audi and I will definetly recommend my friends to the dealership.

New2md

Mar 19, 2012

I recently moved from NJ to MD so this was my first experience with this dealer. I needed the 55k maint on my A4 and this dealer was the only one in my area. As I did not purchase my Audi there I did not know what to expect in terms of customer service. To say the least I was pleasantly surprised. I was treated like I have been going there for twenty years. Cheryl and Chris were awesome!!! Both were very knowledgeable and made sure all my Needs were met. They set me up with a wonderful loaner car and even accepted a coupon from my NJ dealership. On a scale of one to ten I would rate this dealer with tens across the board. But Cheryl and Chris get elevens in my opinion.

ffshock66

Mar 18, 2012

I stopped in to find a new Audi. Steve Gray greeted me with an open hand and friendly smile. The sales team was extremely knowledgeable in all aspects of their products. I would certainly recommend this dealership to anyone looking for a new Audi. I plan on making my purchase in the upcoming week.

Kar3016

Mar 18, 2012

I recently purchased a brand new Audi from Audi Wilmington. This was hands down the best buying experience I've ever had. The salesman Ryan Moore and sales manager Brian Pritchard were very friendly, accommodating, and professional throughout the entire buying experience. No question went unanswered and I truly feel like I got a great deal. I would strongly recommend this dealership to anyone interested in an Audi. Great job guys!

stevehurff

Mar 18, 2012

I scheduled an appointment for routine service and the work was done professionally while I waited. Chris did a super job and the mechanic also explained what was done. The waiting area allowed me to continue my work with the free WIFI and pleasant work area with tables and coffee. I had a great experience all the way around.

KabobKats

Mar 15, 2012

We are always treated like family when we go to this dealer. We own two Audis. We do miss Alyssa (not sure of the spelling), though!

Julie Van Blarcom

Mar 2, 2012

On February 13 I was rushing to get to a 5:30 pm meeting in Philadelphia. When I started my car it was running rough. At 4 pm I called the dealer in a panic; Cheryl took my call and immediately offered to have the service department fit me in in case there was any danger of my driving the car. When I arrived at the Service Department, everyone seemed aware of my problem; the service manager took my keys in between helpoing several other customers. Chris, one of the service technicians, who was also busy filling out paper work, asked me if I was being helped. When I started to describe my car problem, who said, "Oh right, you are the one that called. As we begain talking it became clear that I may not have captured all the issues so he took me out to talk to Joey, the technician who was working on my car to make sure he understood all the points I was trying to cover. That turned out to be very important.And I was so impressed taht the whole service department knew about my car problems. I just loved how well the department was running, how helpful they were to me and to observe how well they worked a a team. They cheerfully fit me in at the end of a busy day when. Not only was I an unscheduled customer at a time when most of the customers were coming in to pick up their cars and discuss in detail the repair work, I felt like I was the most important customer there.While I was waiting I realized they were treating every customer just like they were treating me! I found that quite incredible and worth taking the time to make sure this Dearler's service department was recognized for great service. And what was amazing, is that there was a very stressed out customer who was really behaving unpleasanlty. Neither Chris nor Joe F. or Cheryl missed a beat in manitaining a friendly, hefulful manner in dealing with all of us, difficult customer included. My family has been a customer with Winner for over 15 years and have bought several cars. We chose them initially because of the car and the convenince of the location of the service department. In these tough economic times, unbeknowst to Winner, I was toying with the idea of changing to an independent mechanic with the assumption that I would save money. That idea evaporated when I realized how important it is for me to have great customer service, excellent technicians and dto feel safe knowing there are still "old fashion" car mechanics who truly value their customers and go out of their way to make sure their car problems are solved. It was a great experience. Imagine the world if every single one of us worked that way!As it turned out, my car needed a number of repairs and was scehduled for service the following week.Now fast forward to a week ago when I stopped by to pick up the car. When I got there, the Sevice Manager, Joe, and a Service representative, Dina, greated me looking devasted -- they said my car did not run properly when they were driving it to the front of the lot in preparation for my picking up. So, they did additionaly checking and determined that the car needed a new timing chain and they were going to replace it for free and provide me with a loaner while the work was completed. Because my car had been well cared for (wiht the service I received through the same dealership) and had low milage they were not comfortable charging me.I had just spent almost $2,000 on a variety of work that needed to be done on my 7 year old car. This newest problem was likely to be at least what I had already spent or more. Not only was that the right decision on the part of Winner Audi, and a generous one, I never had to ask for any financial relief. I. They came to that conclusion before I even had a chance to question the situation. It is important to note that I would not have necessarily known to seek that as a solution as my first reponse. The great news is that I did not need to know that,they came to that conclusion on their own. Again, I was so thrilled to be working with a service department that was honest and stood proudly behind their work.I am so happy to feel secure in knowing that this Service department is honest and reliable and also provides great customer service.

bbeachfront

Jan 31, 2012

Dealing with Service at Wilmington Audi is always a pleasure. Joe the service manage is great and very helpful, and courteous. Joe the shuttle driver is great to deal with and gets me where I need to go as quick as possible and I get to learn new shortcuts! Because of my ongoing experience with service I will be buying my next Audi at Wilmington.

Sgt-Techie

Jan 31, 2012

I have just moved to the area a few months ago, and always depended on VW and Audi dealerships to do my standard maintenance on my A4. I work near Smith VW so I had them to my oil change in November. They were a little more expensive than my VW dealership back home, and I found the staff cold, not bad, just unpersonable, but they did the work in a reasonable time. This time I tried Audi of Wilmington, and it was like night and day. The building was comfortable and inviting, the staff was much more friendly than Smith, and the young man who did my oil change, Joey, found a coolant leak and some dangerous suspension wear that Smith VW completely missed! Joey even showed me on the car what was wrong and was upfront about what needed to me fixed and when. Alissa was quick about pricing me up and even arranged for a shuttle to take me home. I feel they went the extra mile to make sure my car was right and I as a customer, was well-cared for. That what I expect when I come to a dealership. If I just wanted a quick oil change I'd go to jiffy-lube. These guys are doing it right!

lindamele

Jan 30, 2012

Great doesn't say enough about my recent visit to Wilmington Audi. Exceptional, fantastic and extraordinary better describe it. My service rep Chris made me feel like I was the only and most important client of his day. In thirty five years of caring for my cars I have never had a better experience at a dearlership. Since I had purchased my A6 used from a private party, I did not expect to get the level of service I received at Wilmington Audi. They treated me as though I was a life long customer of theirs. Not only was Chris great, but while waiting for my car, the service director Joe, spoke with me and found out I was not really familiar with all the features of the car and took the time to go through the car with me as if I had just purchased it from him. Thanks to Chris and Joe, I will be a lifetime customer and look forward to getting my next Audi from them.

christopherwsheppard

Jan 27, 2012

I have only been a service customer of Winner Audi. That said, if their service department is any indication of the overall quality of the dealership, then they are by far the best dealership I've ever worked with.

bondomondo

Jan 26, 2012

Attention to detail, friendliness, workmanship and general ambience in the building are all much better quality than typical, not only auto-related but compared to most retail operations of any kind.We consider Wilmington Audi to be in a class of its own, and could not imagine better treatment than we have gotten there. In our opinion, doing business at Wilmington Audi is as close to ideal as it gets. It is our sincere belief that in Heaven, all cars are Audis, and they are all serviced by Wilmington Audi.

SHWhite

Jan 20, 2012

The staff was great and very knowledgeable. I had a great experience at the dealership. I got everything I wanted. I am recommending to friends now. Thank you!

lenoard

Jan 12, 2012

After talking with the sales rep that contacted me about a car that I was intrested in she assured me that the car would be there for me to look at on a certain day. I drove to the dealership with the intentions of purchasing the car that day only to find out that the sales rep to who called and emailed me several hours before my arrival did not inform me that the car I was intrested in was sold the night before. If this is the tactic that this audi dealer uses to bait in potential buyers, I opt to go to the lexus dealer down the street and give them my buisness. I wasted time and money going to a dealership only to be on a wild goose chase because of a incompetent sales rep!

Kghinds

Dec 27, 2011

Go to another Audi dealer, Wilmington Audi is not costumer friendly. Disliked: Service, Incredibly slow servicing. They said they couldn't even begin to look at my car a week., They don't have loaners available unless notified Weeks in advance., Customer representative and manager did nothing to make me happy, only have excuses to why they were not to blame. I prefer the One in Conshohocken PA, they attempted to service my car that very day and provided me a comparable Audi loaner

audis410

Oct 27, 2011

I have owned two Audi's, including a 2010 S4 - and Tommy has been there for me every step of the way. I travel over 40 miles because I know Tommy will treat my car as if it were his own. I highly recommend this dealership for the sole purpose of working with Tommy - he always works out the best pricing and takes the time to talk to me about the latest Audi news and new vehicle models. Don't let his young looks fool you - he has more Audi knowledge than any other sales or service representative. Regardless, Sales, Service, Tuning - Tommy is the guy to talk to.

jyang2011

Aug 26, 2011

This dealership is OK, not great, just OK. They are the only audi dealership in Delaware, so you can imagine what to expect. Monica was good with follow ups but the lease quote I received from the sales manager was not competitive.

rolexer

Jul 12, 2011

Brought my 2010 R8 V10 in for routine service and it was by far the best service experience I've ever had at an Audi Dealership. This was the first time I used this dealership and simply stated I was overly impressed. The owner even prepared my coffee for me at the Audi Quattro coffee bar!I could get use to that type of service!!

disken

Apr 19, 2011

I just purchased my 3rd A8L from Audi of Wilmington (part of the Winner Auto Group)last weekend and was treated to yet another wonderful buying experience. The dealership facilities are First Class and so are the people that work there. The car has a lot of high tech features and my sales rep understood all of them and, more importantly, took the time to explain all of them to me. The Owner of the dealership even stopped by to assist in delivering my new car. Made me feel like part of the Winner family. The final sales terms were even more favorable to me then what they quoted me when I ordered the car 3 months ago. All-in-all a fabulous experience that matches the quality of the car I bought.My prior Audi's rarely needed service but when they did I had a great experience. Prompt and reliable service, always had a loaner available, service people couldn't be nicer or more helpful. You almost look forward to getting your car serviced. I once got a flat tire from a huge pothole 3 miles from the dealership. Managed to limp in (at 5 mph) and they changed my tire in 5 minutes--felt like a NASCAR pit stop. The ruined tire was covered by a dealership supplied warranty and I got a new one for free in 2 days. Sweet!

staindpm5

Apr 18, 2011

I have purchased three different Audi's form this dealership and every time, I have dealt with great sales people. I have had the car's in for normal maintenance and repairs and received great service and very descriptive explanations of any issues. Highly recommended!

ericjones

Apr 14, 2011

After a lengthly search online any many leads sent to many dealers I was happy to come across Winner Audi. The online consultant, Monica was courteous and helpful and did not rush me at all. Once I had narrowed it down...and I put them through the ringer, I met Brian to go over several vehicles. Once again, they were very accommodating wile I drove several vehicles. The pricing was upfront and fair and the delivery when quickly. They even came to my house a week later to go over all of the bells and whistles to make sure I was acclimated to the car my new A6! Patrick the big boss seem very concerned that his people did their job but he didn't need to, they were great! I would buy a car anywhere else.

ebaerle

Jan 15, 2011

Well I cannot report that I would like to go back. This Audi dealership is the only one in all of Delaware and I guess they do not feel committed to a warm and welcoming atmosphere as they know people will eventually end up at their place unless one wants to drive further. The expensive hourly rate is no surprise as it has to support the pretty assistants in high heels that looked like they just came out of an expensive night club. My general concern with dealerships is that I want someone who takes care of my vehicle who knows me and the car. With larger shops you usually will not get that kinds of service but are a number and cash cow to them. There is a very good independent Audi Shop in Wilmington. Give him a try! He works by German quality standards on your car not because it is a job but because he is convinced of those work ethics. I will not write the name here. Google will find it.

audi2011

Jan 1, 2011

This was a horrible experience that I hope no one has to go through. After calling to confirm 3 times that the car I was intersested in was on location, I drove 2h to see it only to find that I was the victim of a bait and switch. None of the sales managers took responsibility for the tactic and the GM, while on premises, did not attempt to make things right. Sadly, the sales managers there do not seem to have an interest in professionalism or credibility. My advise, don't spend money with the bad guys. Find a good dealership with good sales people and invest your time and money there. I can only imagine the nightmares I would have had if I bought the car from them and had an issue!

Cat228

Dec 21, 2006

I took my car there to be repaired due to a shortage to the engine causing my car to lose power while driving down a busy highway. They charged my $300.00 to repair an air tube of some sort and swore to me it fixed the problem. Well, after leaving there my car ran worse then it ever had. I took it back and they told me they didn't believe me and that I was just trying to get something for free. After the test drive they realized I wasn't a liar! They also told me it would cost me $220.00 to have it fixed and they would do it for my for $180.00. I told them were crazy and should have fixed the problem right the first time for $300.00. That's like taking your car in to have the oil changed and they change the tire and charge you for their screw up! Not to mention this is the third time my car has been to this dealership with this problem! They specifically told my boyfriend that the pipe needed to replaced anyway so it didn't matter. He told them that's not what we asked to have fixed! It's sad, I was friends with the service manager and he didn't even mail me back! And on top of that call me a liar? What happen to the customer service people deserve? I guess they don't have to care and therefore don't! I hate this dealership!

ronin

Feb 21, 2006

I have a long history with Winner, I have purchaced and had service from them for years. After being burned numerous times I had been brought back by a high quality manager with Winner a few times. Each time Winner has lost this manager due to John Hynansky's poor decisions to foster profit driven customer service decisions.I was a ford, and Nissan customer in the past. I started buying Audis in 96 and when Winner set up their new location in wilmington they hit an all time service low. The last straw was quoting $200 service and being told to call if it was more. they then called and i said no. The fixed it anyway at cost of 3800. The refused to honor any calls or questions about it. I went in and after a verbal request to see a manager, they said take the car and we will call you. WInner cant offer a good deal on a car or be fair with service. I have been a YBH Audi customer ever since.