Audi Palo Alto reviews

Jodybeene

Sep 29, 2015

It was the best new car buying experience we have ever had ....Ron was straight forward and gave us the best deal and was extremely knowlegeable about the Audi brand and we would highly reccomend him... Very Professional !!!

Chasnay

Aug 19, 2015

Very friendly and helpful people. They gave me the straight scoop and did everything they said they would do. Heath and Denis went out their way to assist us and make us feel like VIP clients . We got a great deal on our vehicle and would by another Audi from Denis. Absolutely loved the buying experience and the new RS5.

MSK

Jul 19, 2015

Purchased a certified car. From the time my wife and I went in to getting the car delivered the experience was very good. No pressure or salesy pitch. We were showed exactly what we were looking for for the budget we had in mind. They went a great length to explaining the workings of the car. When it came to trade in an old vehicle, they weren't the best people. They did not want to pay the trade-in values and gave reasons on why they will not be able to do it. In the end it did not influence the purchase decision for us.

ugh

Jun 24, 2015

Not realistic with used cars. They want more than full book and don't want to deal. Assume that "do you wanna see what we can do for you" is code for... The price is the price and the tax is the tax.

locephax

Jun 15, 2015

My previous car was totaled about three weeks ago and so I found myself in need of a new car. I spent a couple weeks researching my options and settled on an Audi A4. I was a little nervous on my way to the dealership, but I quickly learned I had nothing to be worried about. Once I got there, I was introduced to Michael Low. Michael was friendly, knowledgable, and eager to help. He provided exceptional customer service throughout my time at the dealership, but he especially impressed me with his commitment to a positive experience for me. This included:- arranging for the service department to remove the window tinting from my new vehicle while I finalized paperwork inside, free of charge- took the car to the gas station and filled up the tank while I was on the phone with my insurance company- gave me a tour of the interior and taught me how to use all the dashboard functionality- brought me over to the service department to personally introduce me to the people who would be working on my car when I was ready to bring it in for servicingI am THRILLED with my Audi and would recommend this dealership 1000x over!

CocoC

Jun 9, 2015

Although they are in the middle on a construction project, I was really impressed with how nice and friendly everyone was. They excused the mess, and showed me their plans for the new building. Their prices were great, and they really made it easy to buy a car from them. I wasn't 100% ready to buy a car the day I went it, but they kept me informed and a couple of weeks later when I finally made a decision, it was a super easy process. Would suggest giving them a try if your looking for a new Audi. Thanks Audi Palo Alto. I love my New S3. Fast, Fun and a great deal. Coco

LarryC

May 23, 2015

My wife and I were looking to purchase a new A3 sedan.We rarely buy a new vehicle, and take the investment very seriously. We have driven our current vehicle for about 14 years.Safety, fuel economy, quality, and comfort are the usual high priority factors.We spent weeks and months researching the right kind of vehicle, and learning about available models, engines, drivetrains, exterior and interior.We drove to Audi Palo Alto to see what their in-stock vehicles were like.Ruel De Guzman welcomed us and helped us to check out an A3. He was friendly, helpful, and knowledgeable, patient and unpressuring.We worked on our car search and decision process for a long time, on and off, i.e. it was an effort that stretched for additional weeks.Once we were more confident about the best engine, drivetrain, interior, exterior colors and basic packages that made sense,there was a vehicle showing up in the inventory from Audi Palo Alto and I clicked on it through the dealer website.Daniel Scheffler responded to us directly and we met him on a Saturday at the dealership.Daniel let us drive the particular car that we were asking about, and we liked it.We decided to go ahead and purchase the vehicle, and Dan went through all of theattributes of this car with us, and checked the pricing to make sure that it met all expectations.He was professional, friendly, and was terrific in explaining the entire buying process to us, and in answering every possible question.Gino Maynetto then took us through the process of finance setup. He was terrific, it was pleasant and not at all painful.Gino also explained the various add-on options, such as extra service and protection features; from which we only chose some very basic ones.Once all of that was settled and signed, our new vehicle was brought to us by Ruel De Guzman.It had been fully detailed, and looked fantastic.Ruel proceeded to take us through essentially training and orientation of all existing features and operating details of the A3. He spent a very, very long time with us, inside and outside of the car, showing us how everything works and watching us try it out.Ruel is quite an expert on the features and operation of these vehicles.He is very good at explaining these things, and is extremely friendly and adept with this process.He also suggested we contact him any time, in case of any questions or anything else later on.It was late and dark when we finished covering all of the options and features in our A3, but he said not to worry that we kept him there late.Our buying experience at Audi Palo Alto was a pleasure, from start to finish, thanks to Daniel, Gino, and Ruel. You have a very nice professional team.

Mountain road guy

Apr 27, 2015

I purchased an all road yesterday. Everyone I worked with was professional and cared about how they delivered. Dan Scheffler did an excellent job of answering technical questions and showing me after closing time how all the features work. Great staff and a great car. I highly recommend working with Audi of Palo Alto. Len Horewitz

dbh204

Apr 27, 2015

Worked with some great people at Audi Palo Alto. I was always provided up to date information about the car I ordered and was even given expedited delivery, which was greatly appreciated. As a driver new to Audi cars, I was given great advice and education to help acclimate me with my new ride. Also, subtle, but it's much appreciated that I was treated more as person than just a customer when working through the numbers to close the deal. Top notch customer service!

Eric in Cali

Apr 8, 2015

Great Service, car runs like a top, and they made sure to clean and leave me with an updated vehicle!! Plus -- I got to drive a new A3 as the courtesy vehicle! Excellent service staff -- Josh was great!

jrmodrallatgmail.com

Apr 3, 2015

Before visiting Audi of Palo Alto, I visited a Lexus dealer, a Mercedes dealer and another local Audi dealer, Audi of Palo Alto won my business. The folks at Audi of Palo Alto were not only very helpful and knowledgeable, they were very patient and worked to construct a deal that really worked me. These folks are not the stereotypical "car salesman" the sales process was very collaborative and low key.I'm 65 years old and I've purchased quite a few cars, this was the best car buying experience I have ever had.

essc

Mar 15, 2015

I recently purchased my new Audi here, every aspect of the experience was awesome. The people are extremely plesasant & helpful. The sales process went very smooth & swift from beginiing to the end.

essc

Mar 15, 2015

I recently purchased my new Audi here, every aspect of the experience was awesome. The people are extremely plesasant & helpful. The sales process went very smooth & swift from beginiing to the end.

ShelleyD

Mar 13, 2015

These guys are fantastic! I had a hard time getting my vehicle serviced at a nearby facility and these guys were able to get me in on a Friday! Everywhere I went within the dealership-- their staff opened doors for me (chivalry is not dead) and asked if I needed anything-- which made me feel very welcomed. The complimentary pastries in the waiting area were delicious as well. Thanks guys!

Mariah Landry

Feb 27, 2015

Bought a used A3 in mint condition from Audi in Palo Alto and it was a really simple, quick process. I wasnt anticipating such a easy car buying experience but the employees were all super nice and helpful, and dealership was overall excellent. Definitely would recommend.

Arash1972

Feb 23, 2015

We just purchased an Audi Q7. Daniel Radcliffe was my contact person from edmunds.com referral. He was professional throughout the process, and made sure we were comfortable navigating all vehicles option before we drove off the lot. Dealership is under reconstruction and they are in a tent and very busy so be prepared to wait if you are going to buy.

Nichole R

Feb 21, 2015

Feb 19,2015 I became a happy car buyer at Audi Palo AltoI was able to get an awesome deal on my new 2013 VW Jetta. Originally I was in contact w/ Daniel Radcliffe whom I read about on Yelp. I set up an appointment with him to see the vehicle. We arrived a bit early, although Daniel already had everything ready for us. Since my kids are in full time sports I didn't have all day to sit in a dealership waiting. Thank God Daniel was able to prepare all of the paperwork in advance to reduce the wait time for the finance department. I was in & out of the dealership w/ my new vehicle in about an hour : ) Sadly I haven't had the best luck at dealerships in the past considering I am a single women. This changed once I met Daniel. He was very trustworthy and helpful. If you are looking for a hassle free & low pressure salesman contact Daniel R. Thanks Audi Palo Alto for the great service.

Customer

Feb 15, 2015

DON'T GET YOUR CAR SERVICED AT AUDI PALO ALTO!! I took my 2002 Audi A6 3.0L here and had one of the worst times of my life. My car had quite a few issues - 1) Both head lights were out2) CV boot was ripped3) Front shocks were worn out4) Control arm bushings were torn5) Prop shaft seal was leaking6) Power steering fluid leak7) Wiper blades needed replacementI asked the service guys to fix (1) and (2). A few days later I went to get my car back.G: We didn't get time to perform the complimentary hand car wash and vacuum ($25.00 value). Are you okay with taking your car without the car wash done? Or, if you can wait for 10 to 20 mins, we can get it done.Me: That's fine. I have to get back to work.I became skeptical immediately, thinking what other repair work they failed to perform on my car.Me: I have a few Audi service coupons. Could you see if any of them could be used?G: Sure.I had 4 coupons that I received by mail (two mails each containing 2 coupons)(a) Complimentary Vehicle Service Inspection.(b) Save 10% on Audi Service, Parts or Accessories.(c) $79.95 Synthetic Oil & Filter Change Special.(d) Save 15% on Audi Service, Parts or Accessories.G: The best option would be to use the 15% discount.Me: Okay.I handed over the mail that contained the (c) and (d) coupons. G secretly detached both coupons and returned the empty mail back. He swiped my card and charged me $1229.26 (after applying the 15% discount).Me: Where's the other coupon?G: Oh! It is here with me. I forgot by accident.Then they brought my car, left the door open with the ignition on, hoping that I would get in and drive away. I checked the headlights. Left headlight was still out. I informed G about this and he got one of the technicians out to check on it right where the car was parked. The technician pops the hood open and inspects. After 10 minutes, I was beginning to get impatient, because I had to get back to work.Technician: It was working just fine this morning. I checked 10 times this morning and the headlights lit up all 10 times.G: Take the car in, make sure it works.The technician took the car back inside the workshop. G left his desk and went inside the workshop as well. I was waiting outside for quite some time. Then, I spoke to one of the other service guys and arranged a ride back to my office. After some time, I got a call from G saying that the ballast needed replacement and would cost me $1060.00. I was furious. They had charged me $195.00 for the initial diagnosis which was incorrect! If they had done the diagnosis correct and told me exactly what was wrong, I could have declined the repair and performed the required fix later or myself!Me: No need to fix it. I am thinking of trading the car in and buying another car.G: Sure, let me know how you want to proceed with it and when you are ready we could either trade it in or make the required fixes.In a few days, I leased a 2015 Audi A6 3.0L from Audi Palo Alto. Turned out I couldn't gain anything by trading my old car in. So, I though I would get the required fixes done (at a different auto repair shop) to my old car and sell it. I got back to Audi Palo Alto to get my old car back.G: Here's a copy of your invoice and we are bringing your car right now.Me: Hi, you remember you didn't have time to wash my car last time. Did you get a chance to wash my car?G: Even if we had washed it, by now it would have become dirty again.Me: !!!G's boss (just happened to be standing nearby): That's fine, we will get it washed right away in 10 mins.Me: Okay.Fifteen to twenty minutes later (after a few different people reassuring me that my car was next in line or that it is being washed), someone drove my car out near the service driveway. I checked my lights again. Left headlight was out. I checked the high beams, fog lights and indicator lights. Left indicator light was blinking twice as fast, which was a new issue. When I brought in my car, this issue was not present. I had two blindspot mirrors, each attached to a side mirror. They were gone! I went inside their service office.Me: The left indicator light is blinking twice as fast. This wasn't so before. And my blindspot mirrors have gone missing!G's boss: It was like that when you brought it in.Me: No, it was not like that.G's boss: We don't give any guarantees for anything adhesive-based that is added to the exterior of the car.Me: I had washed my car many times before and this has never happened.G's boss: As I said, we are not liable for this. It could have happened any time anywhere.Me: Those mirrors were there when I brought the car in. So, it must have gone missing somewhere here.G's boss: There weren't any blindspot mirrors when you brought it in.Me: YES, THEY WERE THERE.G's boss: NO, THEY WEREN'TMe: YES, THEY WERE THERE.G's boss: NO, THEY WEREN'TMe: YES, THEY WERE THERE.G's boss: NO, THEY WEREN'TMe: YES, THEY WERE THERE. AND, WHAT ABOUT THE LEFT INDICATOR BLINKING TWICE AS FAST? THAT IS A NEW ISSUE. YOU ARE RETURNING THE CAR IN A WORSE CONDITION THAN HOW IT WAS WHEN I BROUGHT IT IN.G's boss: I WILL NOT BE PAYING TO FIX THAT CAR. IT IS AN OLD CAR. AND IT HAS GOT TOO MANY MILES ON IT.Me: SO WHAT? WHERE'S GREG, LET ME TALK TO HIM.G's boss: IT DOESN'T MATTER WHAT HE SAYS. I'M THE BOSS HERE. WHAT I SAY IS WHAT HAPPENS.Me: AND WHAT ABOUT MISSING COMPONENTS IN THE CAR? HOW CAN COMPONENTS GO MISSING?G's boss: AS I SAID BEFORE, WE DO NOT GIVE ANY GUARANTEES FOR ADHESIVE-BASED ANYTHING THAT IS APPLIED TO THE EXTERIOR. IF YOU WOULD LIKE YOU CAN BUY THOSE MIRRORS YOURSELF AND BRING ME THE RECEIPT. THE MAX I COULD DO IS REFUND YOU THE MONEY. BUT, I WILL NOT BE PAYING MORE THAN 10 DOLLARS FOR THOSE.Me: IT IS NOT JUST ABOUT PAYING. SOMEONE MUST BE HELD ACCOUNTABLE. THEY WERE THERE WHEN I BROUGHT MY CAR IN AND NOW THEY ARE NOT. IT IS NOT POSSIBLE THAT I DID IT.G's boss: IT COULD HAVE HAPPENED ANYWHERE. WE DIDN'T DO IT.Me: SO, ARE YOU SAYING THAT I DID IT?G's boss: I DON'T KNOW.Me: AND WHAT ABOUT THE LEFT INDICATOR?G's boss: IT IS AN OLD CAR AND IT HAS TOO MANY MILES ON IT. THINGS GO WRONG. I WILL NOT BE PAYING OUT OF MY POCKET TO FIX THAT CAR.Me: I PAID A THOUSAND BUCKS! WHERE'S THIS GUY (G)?G's boss: I'M HIS BOSS. HE REPORTS TO ME.Me: AND WHO'S YOUR BOSS.G's boss: I DON'T HAVE ONE.Me: YOU MUST BE REPORTING TO SOMEONE.G's boss; NO, I DON'T.Me: YOU OWN THIS PLACE? ISN'T THIS A REGISTERED AUDI DEALERSHIP? YOU MUST BE HAVING A HEAD SOMEWHERE.G's boss: YES, THEY WORK FROM A DIFFERENT LOCATION. THIS PLACE IS OWNED BY A DIFFERENT GROUP.Me: WHICH GROUP? WHAT IS THE NAME?G's boss: KUNI AUTOMOTIVES. WHY DO YOU ASK?Me: BECAUSE I'M GOING TO COMPLAIN.G's boss: SURE, GO COMPLAIN.Me: YES, I WILL. AND YOU ARE SAYING THAT YOU WILL REIMBURSE ME FOR THE BLINDSPOT MIRRORS?G's boss: SURE, BUT NOT MORE THAN 10 BUCKS.I took the keys and drove my car back home. I drove around my new car for a few days. I decided to learn all the cool features present in my new car. Turned out the sales guy had leased me the car without a manual! I spoke to the sales guy and asked him to procure a 2015 Audi A6 manual for me.Next day, I call up a different mechanic. He asked me to bring my old car in. I tried to start my car. My car didn't start! Battery had drained out. So, I got it towed. The mechanic said, "There's nothing wrong with the light. The wire was disconnected. We changed the battery and plugged in the wire and it worked just fine" (instantly saved $1060.00!).Me: Could you raise my car on the power lift and show me the underside of the car? I got my car diagnosed at a different place and they informed me of a leak and other issues.Mechanic: Sure, give me some time. Our shop is full. I will need to find out which car to lower and make way.Me: Okay.After some time. I got to look at the underside of my car and guess what. NO CV BOOT REPAIR WAS DONE BY AUDI PALO ALTO!!!!!! WHAT THE HELL DID I PAY THEM $509 FOR???A few days later...I hadn't picked up my 2015 Audi Manual till then. So, I drove to Audi Palo Alto. It was a Saturday and the service department was closed. So, I took my anger out on the sales guys, picked up my car manual and drove back home.

gunner ward

Feb 13, 2015

i really needed to get my oil changed. i live really close to this place so i just decieded to give them a try. glad i did, quick repars with great quality work.

Pacsailor

Jan 24, 2015

I took my car for a scheduled service when the service light turned on. Greg, the customer service technician was very pleasant and professional, he explained to me what the service includes and asked me if it was OK for them to wash the car afterwards. The car was ready when promised. I am very pleased with this dealership.

gianna rampe

Jan 15, 2015

i watched their video on their website about how they would come to your work and bring it back to you fully serviced before lunch. i was very skeptical about the time frame and the quality of the repairs, cause i had never heard of this dealership. i gave them a call and spoke with a friendly receptionist and within 20 minutes a man was at my work asking for me and my keys. these guys really came through i didnt think i would have my car back by lunch be they did, and the repairs were fantastic. very satisfied, going to tell my wife about it.

Andrea C

Jan 1, 2015

I had been researching S4 and S5's on the net and found Audi Palo Alto had some great online deals and a large inventory. Upon visiting the lot and test driving both types, I made my decision. Michael Low provided a no pressure, full overview of my options making it easy to drive a car home. Being new to Audi, he took the time to go over the features of my car making it easy to know the purchase I made was right and at the right dealer. Thanks Michael!

Angelo Mache

Dec 14, 2014

I was recommended from a friend of mine to check this place out. And my god i am happy i listened to him! I didnt even have to leave work! i heard about this dealership that will drive to you and pick your car up, have it serviced, and back to you before lunch. wow! they really did it! i was very surprised by how friendly the man was who came to pick my car up, along with the quality of repairs! this was a great experience. i am recommending this place to all my friends and colleagues.

bill

Dec 7, 2014

I wanted a particular Audi, equipped a certain way. David Stevens handled the process with skill, aplomb and attention to detail and follow up. He kept me informed on the car's progress and gave the best briefing on using the car I've ever had at any dealership. And Lauren got through the paperwork when I picked the car up in record time, with the gentlest up selling I've experienced when buying a car. The only criticism of the experience: it's difficult to find a place to park at the dealership. They told me they're fixing that with a new showroom.

Ashley Tsai

Dec 7, 2014

Just bought my Audi A4 from them and was very satisfied with the customer service and willingness to provide the best possible deal for me. Von and Louis assisted me and I want the thank them for such a pleasant transaction! Definitely recommended(:

mpw_mike

Dec 5, 2014

Assuming there are no major issues with the used Denali I purchased, I give Audi Palo Alto high marks. Michael Low in particular provided exceptional service. He was fast, accurate, very helpful and friendly. He made it a pleasure to do business with your team. I was very impressed. Other staff were really down to earth, professional, approachable and fun. I would be very comfortable buying another vehicle here, new or used. Great experience!Thanks again,Mike

ven2008

Dec 1, 2014

Excellent experience! I knew what I wanted before I arrived and had the pleasure to meet there Gino!The documents, lease terms were explained to me very clearly! Gino exceeded my expectations; his work was very efficient and he was very much respective to my needs. Once again, excellent experience on all aspects! Thank you for great service!

jtpollitz

Nov 17, 2014

Our experience was excellent buying Audi Q5. The Sales Associate, Gino was a real pro! His knowledge about Audi from the vehicles to how it's built was extremely indepth and helpful since this is our first Audi. The Audi sales team exceeded our expectations with no pressure and maintained their professionalism. What a wonderful car buying experience and we would not hestiate to refer Audi of Palo Alto to any of our family and friends. Kudos to the management team and staff.

Joey bernard

Sep 21, 2014

some serious damage done to one of my cars, had taken it to these guys not really expecting much but a normal dealership experience. None the less I actually had a fun time, the staff is great and seemed like they were always in a good mood and happy to help you. Was surprised by how quickly my car had been serviced and was even more surprised by how well the service was preformed. Not usually a person who wants to deal with dealerships but this one was fun and not bad haha. Thanks again!

melodi

Sep 6, 2014

What a beautiful morning for a wonderful experience at Audi Palo Alto! Michael Low was simply fantastic to work with! From the moment I called until the moment I drove away in my 2011 Audi Q5, Michael made me feel welcomed and cared for.Excellent experience on all aspects even while cleaning out my trade in.I will drive far away for good service and Michael Low at Audi Palo Alto made me thankful for a long drive home in comfort!

KBRex

Aug 5, 2014

Recently leased a Q5 from Audi Palo Alto. Great experience! I knew what I wanted before I arrived and had the pleasure of working with Frank and David (mostly David). We checked out the car I was looking for and David explained everything with as much detail as I was looking for. He really knew the Audi product and his tips for getting familiar with such a fantastic car were very helpful. David wanted to make sure I was getting what I wanted and there was no sales pressure whatsoever.Once we agreed on price the lease documents were explained very clearly. The experience was efficient and very friendly. Everybody I talked to went out of their way to make sure I was getting what I wanted. I'll be back here for my next Audi

SteveGermany

Jul 20, 2014

Walked in to check out the color of a vehicle listed on their website (S5 Cab). One of their sales associates (Gino) was extremely helpful and my interaction with him was more like what you would expect between friends and not a sales rep and a potential customer. I ended up buying a car from him and it was a great experience overall. In fact, this was my first car buying experience where I did not feel like I am at a car dealership (more like hanging out with a friend who gives you tips on how to buy a great car). A+

gurrams

Jul 8, 2014

The overall buying experience was great. Both Gino & Charles handled my new A6 purchase with utmost care I highly recommend this place for all Audi purchases

David McMahon

Jun 30, 2014

David is a great guy to work with. I bought my last 2 vehicles from him and each time the experience with transparent and easygoing. Best car buying experience I've every had.

JonPedley

Jun 12, 2014

I worked with Ruel Deguzman and had a wonderful experience - super friendly, super professional with a great level of knowledge of Audis in general and the car I was buying (Q5) in particular. Concluded test drives and conversations in about an hour and was super happy. Look for him when you go in.HOWEVER, my whole experience was spoiled by a 4 hour wait to get into the finance office to sign my paperwork etc - particularly galling as I was paying by check and didn't need financing beyond the risk of my check not clearing. Such a waste of a huge swathe of my day. In Audi Palo Alto's defense, they were super apologetic about this and are getting extra capacity in that department so this situation may not last long - but I would check before you go in if you are pressed for time.

bobby hoodman

Jun 12, 2014

I was looking for a used black A3 for a while now, searching all over the internet for the perfect car. One day on my way to work i stumbled upon the new Audi dealership, i decided to check it out. The service and staff was extremely friendly. Very efficient on my time schedule, they never kept me waiting longer than 2 minutes. After about 45 minutes of talking to a nice young man about cars, i find myself driving out of the dealership in the car of my dreams! Thank you Audi Palo Alto! I will definitely be recommending your business to others. Thanks again guys!

isamsb

Jun 8, 2014

We recently purchased a 2007 BMW from the Palo Alto Audi dealership. We had a very pleasant experience, thanks to Frank Spagnola, Internet Sales Manager 408-592-1318 Mobile. I was in contact with Frank before I drove from Sacramento to purchase the car, and the car was just as clean as he promised. Frank and Chris Mohr, Finance Manager, were extremely professional and friendly, and explained to us in details all the documents we have signed, and without any of the used car salesman pressure you'll get anywhere else. We were in an out in about half an hour. A few days after our purchase, Frank called us to ask how do we like the car and offered assistant we may need. I highly recommend this dealership if you are interested in purchasing a car.

Lolita M

Jun 8, 2014

Shopped on line for a used car, and found a used AudiWhen I actually started researching Audi I was really surprised with their quality and performance. I ended up finding a used Audi at the Palo Alto dealer (New I guess) They showed me everything, and I finally settled on a New A5 What a great car Fit and finish was very good, and the styling was superior to anything else on the market. I got ready to battle the dealer.Rolled up my sleeves, and prepared to deal. 10 Mins later I had a really fair deal, and a really easy purchase. I did take a little while to get all the paperwork done, but considering how busy they were, It was cool. Really nice people, and seems to actually care. Would recommend, and hope their service department is as good as my sales experience.

dlee0721

Jan 12, 2005

Great service. I bought an 2001 Audi A4 1.8t from them... Sales was okay but the Service department is great.<br><br>Every scheduled maintenance I called to make an appointment for I was told I could just drop off the car and they always returned the car to me when anticipated.<br><br>Most recently the battery was failing on the day before new year's eve (my car occasionally wouldn't start) and they told me to just drop it off in the morning. I dropped it off and they replaced the battery and had the car back to me the same day! They also offered me a loaner (I didn't need one).<br><br>Great Service!!!

jeff123

Aug 18, 2004

stay away from this garage. As they may be good salesmen, their service people are totally incompetent. We used to have our car serviced there until they failed to let us know of a very simple problem. Turns out a few months later it costed us 7K ( for a 3 yo car) to have it repaired. As a consolation price they offered a 300 dollars discount. What an insult!<br><br>Well, we are sued them!. We may not get much out of them, but at leat i hope it serves as a lesson to future customers.

neoprufrok

Apr 26, 2004

Up until buying my Audi A4 in September of 2003, I had been dealing with horrible dealers at Marin Acura. I lost most of my faith in dealers up to this point.<br><br>Then, I met Desmond at Carlsen Audi. Very friendly and informative, Desmond did an admirable job of giving me information on the A4 instead of trying to pressure me to buy it. He did a great job of explaining its features while being polite and considerate. Although he couldn't get the price I wanted on my trade-in initially, he found it a week alter by calling various dealerships and auction houses throughout the state and nearby states. Very thorough and very nice.<br><br>Since then, he has taken care of my car at every service and helped facilitate service appointments so that it runs smoothly for me. <br><br>Highly recommended! I plan to buy another Audi from them when it comes time.

Asiatik

Mar 18, 2004

Went there when I wanted to buy the '04 S4. They let me test drive a demo and it was great. Salesperson was very nice. They just didn't have the color/option combo I wanted, so unfortunately I had to go elsewhere to get the car. They could have ordered me one, but I had to buy right away b/c I needed a car.<br><br>My bro bought an S4 there in '01 and it was a very pleasurable experience. That's why I initially went there to buy my '04. Too bad it didn't work out. <br><br>I highly recommend this dealership. The salespeople don't hassle you, but they will spend the time to help you find what you want. I will go back there next time when I buy a new car.<br><br>Too bad the dealership I ended up buying my car from was not as good...