Audi Westmont reviews

Marco Godinez

Sep 11, 2016

Customer service was great didn't push us onto anything we didn't want.

susan c burde

Sep 8, 2016

everything was excellent, all of your people are very cordial

Kenneth P. Kwiat

Sep 5, 2016

Was trying to make a deal on a lease for an A3 Convertible. Would not budge at all.

Bhawkmike1

Sep 4, 2016

Great dealership. They are professional, courteous and fair. They gave me their Best price at the outset and it didn't change during buying process. If you need a car, ask for Bill Manrot. He will take great care of you.

Beto B.

Aug 30, 2016

My buying experience with Westmont Audi was nothing but exceptional, transaction went smooth no pressure whatsoever and I get a great deal on the car that I want.

frank bobek

Aug 30, 2016

brought in for a recall,,audi notification said approx 45 min to fix... made appointment,,waited for car....done in 45 minutes..great!!!!

Paul

Aug 30, 2016

Excellent service is all I have to say.?..............................

mark parker

Aug 26, 2016

Julia Peacock was a great and professional sales persona nd made the experience perfect!

Nancy R.

Aug 26, 2016

Service visit was quick and simple, received my car back cleaned and in great condition.

George Montesantos

Aug 21, 2016

I had a great purchase experience. Love Naseem my sales guyBut brought the car in 2 weeks later for a parking brake malfunction button waited 3 hours oly to find out the work hadn't been done yet and they believed the problem was from the seat belt. Also I was still under a 60 day warranty which they said didn't apply to this problem. Won't be servicing my car at westmont Audi

Kris

Aug 16, 2016

I surprisingly had a very good dealership experience mainly due to Julia Peacock and her customer service. If you are in the market for a used or new Audi, I would not go or speak to anyone else but Julia at Audi Westmont. She was quick to respond to emails and had the car ready to be shown upon arrival. While the process to purchase a car is long, Julia went out of her way to answer any questions that we had. The rest of the staff was friendly as well including a gentlemen in service that prepped the car and swapped over my plates.

Kenya Pearson

Aug 12, 2016

My experience was great during my Q3 selection. The staff was friendly and professional. I really like the fact that they did not play games. The following day the sales lady called just to check on me and to answer any questions. I will definitely return to Auto Nation for my next vehicle purchase.

Kathy

Aug 11, 2016

Very efficient and extremely nice staff! My car was serviced within the time they said.

NB

Aug 10, 2016

Used loaner car and A4 work was completed in a timely manner. Very polite and responsive staff. Would recommend.

Tony

Aug 10, 2016

Jim was my advisor. And he let my know that the thing that got me to the dealership in the first place was still under warranty.. he also advised that I get other work that needed to be done which I did car runs great. car runs great

Cargruru

Aug 10, 2016

This is the worst dealership experience that I have ever had! I first drop off my car in the morning and things seem all fine until I get into my loaner car, I adjust my exterior mirrors and go to adjust the rear view mirror and it comes off of the windshield and into my hand. I step inside the service area and tell the service writer available and they ask me to wait for them to fix it when I clearly told them that I have a time crunch and need to get going. After standing around for about 10 minutes I get placed back into the same loaner car and drive off hesitantly. After a few hours, I get a call that my car is ready and that one of the issues that I requested fixed would be covered by the dealership because of the loaner inconvenience. When I pick up my car and drive off I went through my RO and found that the requested repair is not fixed because it was "normal operation". I get normal Operation but why lie to your customer and say that the car is fixed when it CLEARLY is not. I will never buy another Audi product as long as I live. I have had 36 cars since I was 16 (25 now) and purchase a new car about every 6 months and Audi will never be another one.

Gary T.

Aug 9, 2016

This was the best car buying experience I have ever had..The salesperson was outstanding, and the finance department went out of their way to help make the whole process go very smoothly.

Eric and Lynda

Aug 7, 2016

Very good staff... Ask for Julia for your sales rep... Very profession and took time to explain the detail of the car!! Made buying a car a very good experience !!

Kathy

Aug 6, 2016

Very nice car. I love it. Great dealership too. I would definitely recommend to a friend.

Barbara

Aug 4, 2016

Just there to have my serviced...every one very helpful, cheerful...very nice dealership...B. Waszak

Robert S

Aug 4, 2016

Excellent Sales and service facility, experienced staff and technicians

Thomas

Jul 25, 2016

The best in service! Always helpful, explains the service, a a great guy!

Scott

Jul 15, 2016

I can't stress enough how impressed I was with sales person Matthew Bogdan! By far the best car buying experience I've had so far.

Cynthia

Jul 14, 2016

Justin always responds in a timely manner and is easy to to talk with and describes exactly what the situation is. He is the guy you want to have as your liaison for all types of service. Knowledgeable yet relaxed.

Cheryl

Jul 13, 2016

Kenneth Klusendorrf was very knowledgeable, friendly and seemed to be trustworthy. He really knew what he was talking about when I mentioned issues about my car. I took his card so that I could ask for him next time. I never felt like I had to ask for a particular service guy or another until I talked to Ken. He is an asset to the company.

Lynzi Misuraca

Jul 12, 2016

I have had my Audi A3 for a year now, and every time I go to Audi Westmont I am always welcomed with the friendliest staff. They all know me by name, which makes going into the dealership so much easier. My salesman, Juan, always sets up my appointments for me, and answers all my questions or concerns. Justin, is the nicest Service Consultant I've worked with. For example, I brought my car in for an oil change recently, and was not able to bring back the loaner I was given until a couple days later, and he was like not a problem we'll see you when it's convenient for you. At Audi Westmont the staff is all about the customer which is why I chose to buy my car from there in the first place. They always make sure the customer is satisfied. I tell everyone how much I love Audi Westmont, because of the great customer service experience I've had, and would recommend this dealership to family and friends, definitely because of the great customer service by Juan and Justin. Thanks guys!

Kenneth Kolnicki

Jul 11, 2016

The Service department was extremely professional, as usual. I'm a long-time customer with multiple Audi's and intend to stay that way.

Cookie's Q

Jul 8, 2016

I was greeted and welcomed into the service department. I was back on my way within minutes and when I returned to pick up my serviced Q5, she was ready and sparkling clean as promised!

Edward

Jul 8, 2016

Had major problem and dealer gave me many options and was extremely fair and generous when final bill came. Great experience, good customer service manager- Jim.....

amoriya

Jul 8, 2016

I had the worst experience EVER at this dealership - I cannot believe their sales rep wasted all of my and my family's time when everything was discussed over phone days in advance. I am an employee of VW/Audi and we get a discount and I had told this rep that I had the Audi Employee Certificate just 2-3 days before I came into the dealership. Finally after making arrangements ....my wife and I took time off work - even asked my parents to join us there...we all go to this dealership, checkout the car and fill out the credit app and show him my employee certificate and he says sorry we are not obligated to accept that and claims I never mentioned anything about it on the phone when I absolutely did mention it on the phone to him!! I will NEVER go back to this dealership - absolutely no regard for customer's time and no respect for customers. Maybe this dealership should have a requirement for their sales reps to pass the hearing test before they put them on the job - honestly I just had a bad feeling about their sales rep from the first phone call - he was constantly being pushy and trying to pressure me come in and buying the car as if the car was the best car ever. Funniest part - he compared it to Tesla and said Tesla puts cheap parts in their car. My advice - skip this dealer and goto other Audi dealers who actually appreciate your business. I am part of the Audi family and this is how they treated me...imagine how they treat other people! Totally unprofessional! Avoid this dealer at all costs!

Juliann Vincent

Jul 7, 2016

Brought my car in for scheduled service and was extremely satisfied! My service advisor is great and remembers my name and engages in a pleasant conversation and is very through and efficient! Great experience from start to finish!

Linda G

Jul 1, 2016

Great service on our first visit to this dealership.

Ernst

Jun 29, 2016

Routine Audi service. Very friendly and fast service as always.

John

Jun 29, 2016

Excellent customer service very friendly employees

Jay

Jun 27, 2016

Very professional and timely communication. Dealership contacted the extended warranty company to ascertain the charges and what was covered.

John Buckner

Jun 27, 2016

Great team, excellent service at a good value. Highly recommended.

Harold

Jun 24, 2016

Needed to buy a car quickly. Audi Westmont helped make it a smooth and easy transition from my old car to a new one.

NML

Jun 21, 2016

No pressure, easy car shopping. Nice dealership. Looking forward to when the construction is done. I'm sure it will be beautiful and be a great experience for the customers. Our sales person was helpful and knowledgeable about the Audi products.

A6 Buyer

Jun 6, 2016

Had a great experience with Art Rodriguez and Audi Westmont. I found a cluster of cars online that met my requirements, and drove in from 150 miles out to test them all. I landed on Art and Audi Westmont at my second stop, and decided to end my search there. When I called in to check on some basic information, they were prompt and transparent,. When I arrived, they jumped on the service without any pressure. Pricing was fair and transparent, and the paperwork process was as smooth as it can be. Some waiting on paperwork because it was a busy day, but Art and the finance team were professional and attentive.

Claudine

Jun 6, 2016

Westmont Audi takes such good care of its customers! The service department is second to none. We are loyal Audi customers and this dealership is one reason why. You're not alone when you drive off this lot.

Paul

Jun 6, 2016

Service dept. did a good job and appointment was so good . staff did a good job and wait time was not bad. Facility looks good.

Louis A DeRosa

Jun 4, 2016

GREAT EXPERIENCE. TAKES TIME TO KNOW IF THE CAR YOU BOUGHT WAS A GOOD USED CAR BUT SO FAR SEEMS GOOD EXCEPT FOR SCARY COOLANT LEAK,

Frances

Jun 1, 2016

Justin provided excellent customer service when I took my car in for service. He was professional, listened to my issues and made sure they were addressed while the car was in for service.

Eliu Flores

May 25, 2016

The staff was very helpful and friendly. William Calderon walked us through the wholeprocess and made sure purchase was match to what was wanted. The experience wasgreat!

Parmjit

May 24, 2016

WE BOUGHT OUR SUV FROM THIS DEALER AND SERVICES ARE GREAT SO FAR, VERY FRIENDLY PEOPLE

Jeff

May 23, 2016

Audi Westmont succeeded where an unnamed Audi dealer in the Northwest suburbs failed. Those familiar with the oil consumption issue, I went through part 1 with the first dealer, and when it failed was told it passed, and part 2 was unnecessary. As it kept happening, I was told its "normal" consumption. I went to Westmont. Since part 1 was already done elsewhere, they received special permission to do part 1 again without charge. Once it failed, brought it back for part 2, which was performed. Going on 3 days now, no further issues. I do not feel the other dealer wanted to bother.

John

May 23, 2016

I drove from Indiana 45 miles to buy this car, you had a better selection

Lynn Elam

May 23, 2016

Justin and the team at Westmont were helpful and friendly. I made an appointment about a week ahead and arranged for a loaner car. All went smoothly and most importantly I was in and out in about 20 minutes.

Kenneth

May 21, 2016

The service is what makes Audi a car above all the rest.

Edson

May 19, 2016

Making an appointment is easy....always willing to work around my schedule, and the superb service begins the minute you drive in until you drive out.

Jeannette

May 19, 2016

The customer service is Great!!! Thank You so much !!

Thomas

May 16, 2016

We have been working with Blake Farmer for years, we fully trust him and look forward to many more years working with Blake.

Danny

May 5, 2016

Great service experience, Good communication throughout the process and great service work

Nonnimgc

Apr 30, 2016

I began looking at Q3 Audi and sales person Art Rodriguez helpful from start to finish. No pressure .... Great info and always followed up on my questions expeditiously I've purchased many automobiles and I know high pressure can be especially annoying so I appreciated his style

Rose

Apr 18, 2016

Service was completed with no issues. Justin was great to work with. He kept me informed regarding the progress of the repairs.

rr mm

Mar 28, 2016

The experience at Audi Westmont is the best you will find anywhere and that included other ''premier auto dealerships''. We bought our first Audi here and have always returned. Mike Morgan is a true professional, knowledgeable, helpful and genuine. Service department is also great, quick efficient and deliver on time. Have been to many dealerships over many years, this is the best.

Rick Hutter

Jan 25, 2016

Art does a great job. This is my second purchase from him.He is very professional and makes the new car buying experience enjoyable.

Keith

Jan 15, 2016

We traded our vehicle and purchased a 2015 Audi Q3. It was one of the service loaners and was just like new. The dealership was busy when we arrived for our appointment, but they got the car pulled right up for us and allowed us to take it for a test drive immediately. A fair price was offered for our trade, and financing was easily arranged, so we were out with our "new" Audi in a relatively short period of time. Very responsive to our questions after the sale.

Jim J.

Jan 5, 2016

Came back to this dealer due to the salesman (William Calderon), initially I was looking at other cars/dealers in the area, but came back because of a genuine feeling of quality care and comfort with this dealership and followup even after my purchase. I especially loved the in car training for all the bells and whistles in my 2012 Certified Q5.

Frank

Jan 4, 2016

Bought a CPO Audi from Juan at Audi Westmont. We negotiated on a couple of different cars over a span of 3ish weeks. Juan was very knowledgeable about the cars and up front on price, value of my trade in. Overall good buying experience.

Gayle Page

Dec 31, 2015

As I had expected from my husband's experience with the salesperson a couple of years ago. No pressure.. Reasonable.. Accommodating.. Understanding our unique situation.. Would recommend the dealership and the salesperson to anyone in the Chicagoland area looking for Audi. Awesome car too

mdigen

Dec 29, 2015

Always had a great experience with this dealership and especially the service department.

John K

Dec 27, 2015

Oil service and tire rotation. Tech found a bubble on one tire. Warranty paid for new tire. Good staff, friendly and knowledgable .

Dave

Dec 26, 2015

This is the second car we have purchased from Juan Andino and Audi of Westmont. The experience both times was very positive with no pressure selling and the service has been just as good. It is highly likely our next new car will be through them as well.

John Gooch

Dec 22, 2015

After purchasing four Audis from Audi Westmont I can say that I have never experience better service, customer relations or attention to details from any other dealer. This is a top notch dealership and I recommend it to any one interested in owning a Audi

Jd

Dec 11, 2015

My buying process was hastle free, gave me peace of mind buying from out of state.No aggressive sales pitch to attempt to convince you to finance through them.I knew what i wanted but I recommend them even if you're unsure of which vehicle you want.

Diane Cubs Fan

Dec 3, 2015

I have been buying my Audis from this dealership for 25 years. ( I trade in my cars every 3/4 years) Audi of Westmont has always treated me fairly and with respect. They have never tried to take advantage of me, or played "mind games". The service here is exceptional!They have stayed late to perform a repairs and guided me through some tough repair decisions. I highly recommend them for your next car purchase.

Christy

Dec 2, 2015

I test drove and entered many dealerships when looking for a new SUV. Westmont Audi exceeded ALL my expectations. My sales representative, Matthew, was outstanding to work with. They made this entire process so easy and quick!

Dan C

Nov 28, 2015

I was allowed to take a very long test drive. My salesman Matthew Bogdan told me, "drive it like it's meant to be driven" and we hit every curve in the area. After the test drive I was allowed to leave with no pressure. I returned to buy the vehicle a week later and they made it easy.

Justin F

Nov 28, 2015

I came in to see a specific bricks and trade in my current vehicle. Over the years, I've purchased many cars, and the sales person, Ed, is the most knowledgeable I've ever dealt with. I was treated like family and would recommend Audi of westmont to my family and friends.

Anne Miller

Nov 25, 2015

Always satisfied when I go in to this dealer for service or just to fill the washer fluid, etc.Great Service

Linda B.

Nov 24, 2015

No one was too busy to help me. I got the car for the price I wanted to pay. Very happy!

Dan

Nov 21, 2015

I just purchased my second A6 from this dealer. Gave me good trade in value and I was in and out in about an hour. I can't ask for more than that! I have been servicing my be hike there for about 5 yrs and have always found everyone pleasant and helpful.

Parvez

Nov 21, 2015

I think Naseem is a wonderful asset. I enjoyed my buying with him.

RJS Car Guy

Nov 21, 2015

We have purchased several cars from Audi Westmont, A6 and an Allroad because the price was fair and the service department outstanding.

Sam Macauda

Nov 20, 2015

Audi of Westmont has the best people working there. Justin our service person always makes sure our needs are taken care. He makes us feel like we're his favorite customer and best friend.

Michael

Nov 15, 2015

Fred D. is an outstanding salesman. I enjoyed the whole process, start to finish. I have looked at many different cars and many different dealerships; I finally found this one through an internet search.I really get into the details of a car's performance -- e.g. discussing the differences between turbochargers, superchargers, and aspirated engines. Fred knew all the details across the various Audi models, years, and packages. (I believe he has been in the business for over two decades, and perhaps with Audi that long.) He spent a lot of time with me discussing his inventory, including future cars coming available. We ultimately found a very fair deal on a certified pre-owned car, and Fred helped us appreciate why that particular model was good value. In a day where too many salespeople say "gosh, you should buy that car, it would look good in you," Fred's approach to letting the car sell itself, supported by his strong knowledge of the car, and his ability to figure out my needs, was refreshing. My wife and I strongly recommend Fred, and Scott K. in the finance department was great with the documentation and finalizing the deal. And Fred's manager Mike was also super helpful.By the way, this dealership has a 72-hour return period, which helped seal the deal. We kept the car, but I appreciated the ability to return it if it did not work out.

AUDIA4

Nov 11, 2015

I had previously come from buying cars that were from dealers who only wanted to sell me one car. I have found the dealership that wants to sell me multiple cars for the rest of my life and that is exactly what I am going to do. From the time I entered Audi Westmont, Matt Bogdan treated like gold (even though I was only buying a 2012), my wait time was bare minimum, and was always treated with the upmost respect. Matt went above and beyond his necessary requirements to sell this car, and restored my trust in the car buying industry. Not only is the car I bought from Audi Westmont the best car I have owned yet, but the people I bought it from where the best yet. I HIGHLY recommend this dealership and will definitely being going back for my next car. I cannot express enough how enjoyable this experience was for me.

Mohamed Hashish

Oct 31, 2015

my 2nd purchase from same dealer, just becouse if the great understanding and customer service,

S4 fan

Oct 31, 2015

Juan was easy to work with and even sent me pictures of the vehicle since it was a new trade and none were available on the website. We drove 5 hours to purchase the car and appreciated the professionalism of the entire staff. Juan was very good in explaining the technology of the car to a new Audi owner. Overall we were thrilled with the selling price of the car and the trade allowance we received. I'd go back to this dealership and wouldn't hesitate to work with sales professional, Juan Andino.

JJ

Oct 26, 2015

Finance officer, Scott, saw how I really wanted this car and with his team support, Amy, they made it happen for me. Very satisfied with their compassion.

Jim

Oct 24, 2015

Greg Palys was very straight forward and easy to deal with - I would recommend purchasing a car at Audi Westmont. I was looking to purchase a Lexus GX and thought I had a deal completed until the dealer started playing games so I drove across the street to the Audi dealer and told them what I wanted and we were able to complete the deal for a new Q7 before the test drive was over. I got a great price for a great car without the typical car buying head ache.

Falguni shah

Oct 23, 2015

Nice customer service, but my car is not well cleaned..!!!

Convertible driver

Oct 16, 2015

As a woman buying a car, I found I was treated seriously and treated with respect. The process went as smoothly as possible and I really enjoyed my salesman, Naseem.

EKS

Sep 28, 2015

My whole buying experience was a good one. Fred Downey did not pressure and knows his stuff. I decided on a certified pre owned and he was very open about the pro and cons of new vs pre owned.

Rafael L.

Sep 28, 2015

Great buying experience! Amazing customer service, just purchased a vehicle from Naseem. I walked in to look at a vehicle, took it for a test drive and loved it. I decided to see if I qualified knowing I didn't have much of a credit history but they were great at finding the best possible way to make It work and get me driving my car the same day! No one there was pushy like other dealerships, the entire staff was very friendly and professional!

OakBrookGuy

Sep 27, 2015

Stay away. I was going to buy the car from them but they weren't interested in negotiating and wanted me to order the car then test drive it. I went to another dealer who was able to beat them by 3,000 (no kidding). What made it worse is that I returned to them for service thinking that their sales department might be bad but service could be ok. I was wrong. They told me to wait for 2 hour refusing to give me a loaner but the car ended up taking 6 hours and then they drove me home without a car. I tried to complain to the GM but he started yelling at me saying that he watched footage of the car and it wasn't 6 hours but 5.5 hours. I called Audi and told them that I don't appreciate paying 87,000 for a car and then being treated this way but their customer care basically said there is nothing they could do except file a claim. They need the dealership. I am never buying an Audi again EVER.

Happy Customer

Sep 25, 2015

I have nothing but praise based on my experience with Audi Westmont and their fine team. William Calderon is an exceptional brand specialist who is knowledgeable, fair and prefers to skip the double speak other dealerships are known for. We also worked with Amy Avila, who made our financing a piece of cake. Her sharp expertise helped us get a fantastic rate and left us feeling very well taken care of. People make the difference in any company, and based on my interactions Audi Westmont is lucky to have William and Amy on their team.

Gaynell Miller

Sep 17, 2015

Hi and good morning we purchase our 2007 Acura MDX from Westmont audI. The dealership was very friendly from the time we step out our car to look at our MDX. Bob Clark is a very nice saleman. Would buy another car from this dealer without thinking twice. Ms. MILLER

Audi lover

Sep 4, 2015

We had great service. We were looking for a certain color. They found what we wanted. Great service overall !

Tom S.

Sep 1, 2015

My wife and I purchased an Audi A3 and found the people we dealt with at Audi Westmont to be both friendly and professional.

Kerai

Aug 29, 2015

Seamless and stress free. No waiting, no hassles, and very friendly atmosphere.

Danielle

Aug 24, 2015

I was in town for a meeting when I found the car of my dreams online. Edward responded to my email and called first thing in the morning. I stopped by for a test drive between meetings and returned at the end of the day to finalize. They pulled together a dream team to not only get me into my new car, but drive my lease to another dealership down the road. I was heading to Cincinnati in my new car by 9pm. My favorite part was how excited they were that I was excited. They also followed up after. They seemed to genuinely care about my experience. Thanks Audi Westmont!

Scott E.

Aug 20, 2015

Very pleasant experience all around and would go there again to purchase a car. Will refer friends to this dealership.

FraazK

Aug 15, 2015

Went in to purchase a used Audi and got quality assitance in doing so. Naseem displayed his knowledge of the Audi A5 quite well and was very easy to work with.

Tom Coyle

Aug 13, 2015

I've purchased my 2nd A6 at Audi Westmont. My first was a used car, the second was new. I live in Naperville, but I purchased my 2nd vehicle at Audi Westmont because the experience on the first car was spectacular. The car is great, the service has been just wonderful, and the staff first class. This week, I came in for 25,000 mile service and I needed a ride from the train to pickup my car. Audi staff was great and had a car waiting when I arrived, my car was waiting, and I was out in 1 minute. Another exceptional service visit to Audi Westmont.

Bill Doeckel

Aug 6, 2015

Blake and Westmont Audi are a first rate sales and service company. Very professional, efficient and stick to the schedule they set. Blake and the service team are excellent communicators keeping you informed if anything changes.Highly recommend!

TIftahar

Jul 29, 2015

Audi of Westmont and especially William Calderon are hands down the best dealership and employee we have ever dealt with. Before we went to purchase my 2007 BMW 335xi from them my parents and I had gone to about 6 or 7 other dealerships to view the same vehicle. When we went to those places it felt like they were trying to force into buying the car rather than listening to our thoughts and concerns. All these other dealerships seemed to belittle us and showed the absolute worst respect I have every seen. That all changed though when we went to Audi of Westmont who gave us their time of day on the 4th of July to see the BMW! Throughout the whole process William Calderon stayed with us explaining everything about the car's history even while the store was past closing hours on the 4th of July! Suffice to say if you want a great experience buying a car don't look any further than Audi of Westmont and ask for William Calderon

Ed

Jul 27, 2015

Great buying experience. Fair, respectful, and attentive to the important details. Mitch made it about the relationship, not the sale. I would absolutely recommend Mitch to friends , and purchase vehicles from him in the future. Also, the receptionist was welcoming and helpful throughout my time at the store.

Ruth Mitchell

Jul 24, 2015

Dropped in to look at a used car and left with a smile. Fred Downey made car buying a breeze..even when I threw logistical curveballs his way. Excellent customer service all the way around...made purchasing a vehicle easy.

Jesse

Jul 23, 2015

Bob the salesman was the most arrogant rude person I have ever dealt with. I refuse to ever buy a car from this place until this guy is fired. he didn't even attempt to sell me a car and constantly insulted me.

MBS

Jul 21, 2015

I just purchased a 2016 Audi A6. My buying experience was quick and easy...just what I wanted! No hassle no complications. My car is a beauty and I'm thrilled!

Westmont Audi

Jul 19, 2015

Very positive experience, friendly, accommodating and helpful.

B

Jul 2, 2015

I got my first Audi at the Audi in westmont dealership. Great service and good experience overall. Would recommend to anyone.

Bianca123

Jun 27, 2015

I worked with Mitch at Audi in westmont. Wonderful service and just great buying experience all around. I would recommend this dealership to anyone looking for a new or used Audi.

Kristin Miaso

Jun 17, 2015

Very friendly and informative staff. Blake is a great service advisor and so easy to talk to. Excellent follow up and communication as well. Thank you!

Jason

Jun 16, 2015

I came to Audi Westmont from out of town after reviewing a number of potential vehicles in the Chicago-land area online. From the moment I requested more information on the vehicle, Mitch Massaro made himself available to answer any and all questions I might have. When I informed Mitch that I would be coming into town on Friday (his day off) to look at the selected vehicles, he told me he'd make himself available. He ultimately put in a full day as he waited for me to check out a few cars at other dealerships and come back to make my eventual purchase. Mitch even took the time to sit with me in the car after the purchase to show me all of the features of the car and how to use them. Mitch made the car shopping and purchasing experience enjoyable, which I appreciate immensely. Thanks Mitch and thanks Audi Westmont!

Gino DeBartolo

Jun 15, 2015

Richard Dummer helped me as I walked in and aided me in finding an ideal fit for what I was looking for. Love the new car and would recommend Audi Westmont to all.

junebug

Jun 8, 2015

Sales payed special attention to my needs when ordering my vehicle as far as trim packages and color. Stayed within my specific price range and did not try to push other products on me as other places have done in the past.

carlover

Jun 4, 2015

I believe that the whole purchase/lease process was geared toward the customer not the dealer's well being. The positive feedback, truthful answers, quick action and helpfulness in deciding on car options, financial terms and future interactions made you feel confident that you were making the right decision. No buyers remorse to worry about is wonderful.

Barbara Campbell

May 31, 2015

The staff was friendly, knowledgable and helpful.. I was impressed by the attentiveness of the staff and appreciated not feeling pressured to make a decision in relation to the vehicle purchase.

Hilda

May 27, 2015

It was a great experience buying my new car at Audi Westmont.

ezwakeboarder

May 26, 2015

I have had long distance car purchase transactions in the past but none have been this smooth. Mitch and the staff at Audi Westmont were amazing to work with. They took care of us, gave us a fair trade-in price for our car, and made sure we were pleased with our purchase.

P & S Kowalski

May 21, 2015

We purchased a "2015" Audi-Q3, from Mitch Massaro in Jan. '15* It was a very exciting and were very impressed with the whole experience.He was very helpful, patient and understanding about what we wanted & were looking for. He even added some little perks to the audio system that were great when we went on our 1st long road trip in April.P.S. Even the financial process was pretty painless* Thanks again!

Audi Fan

May 8, 2015

We recently bought a CPO Audi A6 from Audi of Westmont. This is the third Audi we have purchased from them. As we've come to expect, the buying process was low key and professional. Our salesperson (aka Audi Brand Specialist), Art Rodriguez is very attentive to our wants and concerns and demonstrates broad knowledge of his products.

Bernie84

May 8, 2015

GREG WAS MY SALES PERSON ANS HE DID EVERYTHING POSSIBLE SO I CAN GET A CAR. HE MADE ME FEEL VIP. THEY HAVE VERY GOOD PRICES ON USED CARS. I MOST DEFINITELY RECOMMEND THIS PLACE.

Cookie

May 5, 2015

We recently purchased our second Audi from Westmont Audi and the experience was actually fun and stress free. Our salesman was the same team member as before, who was so respectful of our time and treated us as educated consumers, fielding all questions that we had. The price of our trade-in was more than reasonable and the price of the car remained the same, no hidden fees or up-charges. They even made the delivery of the vehicle fun and expertly went over all the new features. Westmont Audi's service is phenomenal!! The service manager and the entire team including the car porters are what completes this A+ dealership!

J.S. Wang

May 3, 2015

The services provided by the Westmont Audi dealer are always great throughout the years. I bought my Audi from this location 11 years ago. The buying process was really a pleasant one. Then my car was mostly serviced here for the last 11 years. They took good care of the car and took good care of me. We have other luxury cars. The staffs at those dealers are great but the quality of work performed on our cars is always a question mark. I also had my Audi serviced in other places, e.g., NJ and Seattle WA a couple of times in the past 11 years. No one could match the service and the care they (the Westmont Audi dealer) have been given to me and my car so far. I especially appreciate Mr. Blake Farm's kindly helps on maintaining my car in the good running conditions. After 11 years, my car is still running in the near-perfect conditions (even though age does have a little impact on the car).

DMistry

Apr 28, 2015

I would like to thank Audi Westmont for the A+++ experience that I have had with their dealership. Overall, the total experience reflected the great brand reputation of Audi and their focus on providing the highest level of customer satisfaction. In addition, it was an absolute pleasure working with the GM Ozzie Haleem and my sales associate Mike Morgan who both went above and beyond to make the experience perfect. In fact I have to say Mike was the best sales associate I have ever experienced for a car let alone anything else at that investment level. Going the extra mile after purchase, their technical expert Bill Manrot who is really a Audi scientist, took extra time to not only go over every major feature but also explain the logic and small nuances.

dmistry

Apr 28, 2015

I would like to thank Audi Westmont for the A+++ experience that I have had with their dealership. Overall, the total experience reflected the great brand reputation of Audi and their focus on providing the highest level of customer satisfaction. In addition, it was an absolute pleasure working with the GM Ozzie Haleem and my sales associate Mike Morgan who both went above and beyond to make the experience perfect. In fact I have to say Mike was the best sales associate I have ever experienced for a car let alone anything else at that investment level. Going the extra mile after purchase, their technical expert Bill Manrot who is really a Audi scientist, took extra time to not only go over every major feature but also explain the logic and small nuances.

Jeanne

Apr 22, 2015

Justin in service and Mike in Sales are outstanding. Really great service. Honest people with wonderful personalities make every visit a pleasant experience.

Jerry

Apr 20, 2015

I live in metro-Atlanta and I wanted to purchase a lower cost used BMW from Westmont Audi in the Chicago area. Fred Downy addressed all my concerns about buying a vehicle sight unseen and accommodated my every request from sending photos and video to accepting my offer in addition to even picking me up at the airport. The vehicle was as advertised in terms of condition and I am very pleased with my experience and purchase.

LovemyQ5

Apr 20, 2015

Car shopping is painful but dealer made it as easy as it could be.

JD512

Apr 14, 2015

Made the process smooth and easy to get through. Were very helpful in finding a car that fit my budget.

Rebelmom13

Apr 11, 2015

After viewing the car on the internet, I came in to Audi of Westmont to look at a used. low-mileage 2012 Chevy Sonic. Adam, my salesman, greeted me promptly and professionally. I did not have to wait. We examined the entire vehicle carefully, both externally and under the hood. There was no pressure to buy, and Adam accompanied me on an extended road test to demonstrate the capacity of the six-speed turbo manual transmission. He spent several hours with me to make sure all my questions were answered. The dealership negotiated a very fair price for my trade-in, and I purchased that day. I am now happily driving my "new" Sonic. This is a great dealership that I highly recommend.

Tushar Gopani

Apr 7, 2015

Excellent customer service, made the buying process easy and simple.

Tiana

Apr 6, 2015

We have been with Audi of Westmont for the last 10 years, great customer service and very helpful especially E. Manager Mitch, sales William, finance John and service Blake. I have bought 2 used Audi cars from this dealership and my husband bought new car 10 years ago. Great staff.

Stephen Perciach

Apr 1, 2015

We purchased the S7 from Audi-Westmont because of the exceptional treatment we receive from our sales rep, Juan Andino. Without his personal involvement, I can assure you this sale would not have taken place. His service to us, from trade-in, to ordering, to delivery, was outstanding.We also continue to return to Audi-Westmont, even though it's not the closest Audi dealer, because of Blake Farmer in the service department. Always excellent service.

Nancy

Mar 28, 2015

Mitch and Bill did an amazing job tracking down and delivering the exact Q3 I wanted - thank you from a huge fan and grateful client!

First Time Buyer

Mar 25, 2015

I had the greatest experience ever at this dealership. This was my first large purchase and the experience I had with Sinine. She couldn't have been better. She was very caring and super sweet. She walked me through everything and made my entire experience smooth and easy. She wasn't like your typical car saleswoman. She stayed within my budget and didn't pressure me to go above my budget. She even gave me her personal number incase I had any questions come up about the car. After reviewing everything that she provided me about the car, I ended up getting my car from Audi Westmont. Sinine really went over and beyond her duties as a sales woman and I really appreciated it. I love my car and it was such a great deal. I feel safe that it will not be some hunk of junk that they just want to sell first time buyers.I have even went further and had recommended her to future buyers. Overall I say if your going to go buy a car you really want to ask for SININE!!!!!!!!!!!!!!!! She won't steer you wrong, trust me your in great hands with her.

ROSIE Burton -WILSON

Mar 20, 2015

Really enjoyed doing business with the sales group in Audi of Westmont , William, Bill,Ozzie great people's make you feel at ease .I will buy again from Audi

KEN

Mar 17, 2015

THANKS SO MUCH FOR HELPING MY SON GET A CAR HE IS VERY HAPPY WITH HIS VW CC. WE LEFT YOUR DEALERSHIP FOR A 7 HOUR TREK BACK HOME AND HAD AN ENJOYABLE RIDE BACK.THANKS AGAIN THE SCHROCK'S

Mark Barnhill

Mar 12, 2015

We were looking for an all wheel drive convertible and Audi fit the bill with the A5. Cars.com made the find even easier with all of the same models in the area and selecting one with options we want became a snap with all dealers inventories listed. I think all Audi dealerships are exceptional. Westmont was great. Our salesman, Fred asnwered any questions and setting up a test drive and purchasing was made very easy. No B S. In and out within an hour or so. Our trade in was fair, and deal transparent. OUr sale rep knew the line very well, and we're driving!

Chris (Greta)

Mar 11, 2015

My salesperson, Sinine , was wonderful. She knew what I was interested in and searched for the right vehicle for me. She knows her business and is professional, personable and a terrific salesperson.

MarissaC

Mar 11, 2015

My experience with Audi Westmont is most definitely a 5 star experience! Their salesman Rich Drummer was amazing and went above and beyond to meet our needs and get me the car I wanted at a great price! Not only the salesman but every one of their employees walking around was pleasant and made sure we were comfortable at all times. It was a totally painless process and would definitely recommend this dealership to everyone! The best car buying experience I have ever had!

Jonny

Mar 6, 2015

Juan Andino was great to work with. I found the car on cars.com and called the dealer to get more info. Juan was quick to get me more photos of the car disclosing any scratches/imperfections. He was very honest and just a pleasant, kind person. I flew to Chicago from Minneapolis so I was taking a chance if the car was not as explained by Juan. I was not disappointed with the car and it turned out to be a great and worth while trip. I would definitely recommend Juan to any of my friends so I would recommend him to you as well.

MishaFino

Mar 3, 2015

I am truely dedicated to Laurel Audi of Westmont! Back in 2005 I purchased my first Audi, it was at Laurel Audi in Tinley Park. I live in the northwest suburbs so Tinley is a bit of a hike for me. I needed some maintenance work on my A4 and Tinley told me that i can bring my Audi to their sister dealership in Westmont. Over a spand of 10yrs, I built a trustful relationship with Blake Farmer in their service department. It had finally come time for a new A4. I mean a certified pre-owned Audi. Since I had so much trust in Blake, I had him refer me to Mike Morgan. The experience I had and will continue to have with Mr. Mike Morgan is the best. Of course I understand that salesmen need to make their commission but I never felt that way with Mike, I truely believe that his goal was to make the customer happy. I set qan appt w/ Mike to have my husband test drive the vehicle ( I didn't need to, I know exactly how great they handle & how quick they are, even going from my old 6cyl to the newer 4cyl Turbo, Awesome!) . My husband loved the car but I did not love the beige something interior & it was a premium pkg that was missing some features. My husband probably would have purchased that car but I was not sold on it, I believe Mike could sense that. So we said we would think about it & get back to him. Well, Mike called me the next day to see how I felt about the A4 & he also had a Blk A4 premium plus coming in, that he thinks I will love. Since either it was not there yet or not ready to show, I couldn't even look at it & little does he know he basically sold it to me over the phone. He answered all my questions, was extreamly patient, gave me so much information, Helped me compare the white one we test drove to the blk one I had not even seen, expained new car warrenty, CPO warrenty, extended warrenty, so much information I was going in circles. I was that confused, the 2 cars balanced each other out as far as miles, color, interior, wheels, features, price,it was nuts. He was so honest & nice through it all, I ran out of questions and built this complete trust in him. When the Blk A4 arrived, I took it for a little spin and next thing I know, papers were being signed & yes Mike found me my perfect car! Also, I was extreamly happy that I would be able to continue the trust and honesty in their service department with Blake. The next morning in my garage, I started to nit pick my beautiful black panther . It's used, it's not going to be perfect but I want it to be. There were a couple minor scratches on the body & hood, no big deal, the rest of the car was perfect and I have the CPO warrenty, what else could I want. Anyone one else would probably be ok with it, especially since Audi of Westmont did not owe me anything. That form you sign when you sign your contract, that one that states wether or not the dealership owes you anything or vice versa. Well, I called Mike told him I realize they are not responsible for it, I signed the form stating that they would not "owe" me for anything & I didn't expect anything to come out of it BUT it was an eye sore for me. So once again, Mike exceeded my expectations. He spoke with his manager and all they wanted was to keep me happy and in love with my Audi. I brought it in and they took care of everything I asked for, even though they did not have to. Years ago I made the commitment to drive an Audi for the rest of my life, I am that passionate about the car and now I can also say that I make that same commitment to Laurel Audi of Westmont. Since the renovation, the dealership is gorgeous, the service is exceptional, the salesmen are great, Mike Morgan is the best and I will always recommend him to everyone, I could not ask for a more perfect experience. Laurel Audi of Westmont 100% Class, Honesty & Commitment to their customers, the best!

ddorfs

Feb 26, 2015

If they gave an Oscar to Best Dealer and Best Salesman then these two would win hands down. They turned what, in my past experience has been a painful process at best, into an enjoyable and fairly quick process from start to finish.Kudos to William for his professionalism at every step along the way and for his limitless knowledge of our vehicle and Audi's in general.

Sam imeri

Feb 26, 2015

great service called last minute no problem free check up and free oil change

Robert Shookus

Feb 25, 2015

First out of town purchase of a vehicle.....Dan Spero did a great job of having my car ready when I flew in.Dan went over every "interior" detail.....explaining how to make the electronics work.

Rich

Feb 22, 2015

I purchased sq5 certified pre owned. I had stopped in at Westmont Audi a few times over a 2 year period just thinking about a purchase. Bob Clark there approached me both times (was not high pressure, just a person that showed respect to a person walking in to let them know he was present to answer questions). He was very knowledgeable and helpful both times. The times I stopped in were a year apart and he didn't remember me from year before but displayed the same characteristics. Anyway, he didn't push me whatsoever and actually listened to me. He brought in Sebby from Certified Pre Owned when he realized that I saw what I wanted. Sebby was extremely knowledgeable on the tech side of the vehicle and was more than willing to help spend the necessary time with me the day I bought it and other times I have been there since. Highly recommend Bob and Sebby to anyone in the market. I am in sales and the service industry and can appreciate a relationship driven sales person vs the one off quick sales type. I will be back for more down the road and will recommend these two.

Jessica H.

Feb 20, 2015

I didn't have an appointment but my engine light went on. I drove my car in and was helped promptly. I was given a loaner no problem. My car is driving like new!

Marcell Johnson

Feb 19, 2015

I've had the pleasure of working with Steve in Audi Westmont's Service Dept. He was informative, polite, patient and a thorough understanding of my car. He offered options and was honest about what was priority versus a simple sale. Great guy!!

Jason Hawkins

Feb 13, 2015

Went in to have my 2008 A4 serviced and drove off with a new 2015 A4. As a joke I mentioned to a sales represenative that, yes I would love a new A4 if he could could get the payments to fit into my budget. 20 minutes later I was picking a color and options. Thank you Westmont Audi for great car buying experiance.

Gina / Goran

Feb 11, 2015

William was very professional, it was pleasure purchasing a car from him, we will for sure continue to doe more business in the future. Great people.

Handa

Feb 10, 2015

our salesman bill was extremely nice, professional, and helpful.

Corvair Al

Feb 6, 2015

Blake Farmer was attentive in listening to our questions, which he answered personally or by asking technicians. Other service advisors also ensured that we were being assisted.

Jnoch

Feb 5, 2015

Ed at Westmont Audi was very friendly, knowledgable and his follow was perfect. Gave me a loaner even though I didn't purchase car there. Outstanding!!!!!

SQUIRMY

Feb 3, 2015

I HAD A GREAT EXPERIENCE BUYING A CAR WITH THIS DEALESHIP..

ClarenceB

Jan 27, 2015

I had a great experience purchasing a 2006 Acura TL from Audi Westmont. They were very accommodating and willing to meet my needs. The salesman, Naseem, was extremely pleasant, very helpful, and was far from being pushy. He didn't give the impression that he just wanted to make a sale. After we initially ran the numbers and got the figures back from the financial institution, he called me the day I was to pick up the car (before I arrived) to let me know that he found a way to get me a much lower interest rate despite the recent blemishes on my credit. Since I wasn't trading my current car in, I asked if someone could pick me up from my place so I wouldn't have to leave either of the cars. They had an employee come to my place to pick me up after I got off from work so that I could get my new car without having to make those arrangements myself. I had a great experience working with Audi Westmont; they were very pleasant, professional, and accommodating.

FS2014

Jan 21, 2015

Mitch was very knowledgable regarding the car and in particular the technology embedded in the car --- a rarity. He was responsive, timely and friendly. Truly and enjoyable person to interact with.

sonia84

Jan 21, 2015

Mitch Massaro keeps it real with his clients. He is not a pushy sales man he just looks for what is right for the you. I had an a great experience and I would highly recommend him. This is my 3rd Audi and I would not look for any other car the customer service is excellent.

dp

Jan 16, 2015

i just want to thank Edward Riedmaier and the staff at Audi Westmont for their great work over the last few days. crazy situation with my wife's car getting totaled and finding a replacement. i know that we all have friends in the car biz and good sales people are hard to find, but Edward is a stand up guy. The details he remembered from when we bought the avant years ago was unbelievable. we are very happy with the car and the exceptional deal we got.it was also great to see Bill Manrot at Audi Westmont, always good to see another friend.

Joan Lund

Jan 16, 2015

Blake Farmer, service consultant was excellent! He kept me well informed of the repairs neede and where they were in the process.

jerry

Jan 13, 2015

Great experience - no pressure to buy - truly professional in all respects

Pirek

Jan 11, 2015

Great service. We spend quite long time to negotiate the deal, but it was worth it.

kris skovmose

Jan 10, 2015

Came in to the audi dealership and was greeted by naseem a real gentlemen! told him what i was looking for with no pressure at all..he set me and my wife up with a beautiful pontiac solstice convertible couldnt go wrong we are very happy! and will tell friends about audi westmont! thumbs up guys!!

Jon

Jan 5, 2015

My experience at this dealership was very good. They were polite and easy to deal with. Highly recommend

S. Remen

Dec 31, 2014

It was for a pre-owned Porsche -- phone communication only. I could find nothing to quibble about, not even the price. However, the photo was confusing as it was a cabriolet hidden beneath a very nice hard top. I did consider it but finally deferred as I was shopping for a coup. Yes, I would do business with this dealer. Every technical effort was made to assure me of the reliability of the car in question.

Henry

Dec 30, 2014

Pleasant and professional one of my nicer experiences of purchasing a car. would definitely return in the future.

Chris Eledu

Dec 24, 2014

Knowledgeable and thorough process provided by Edward.

Very Satisfied Customer

Dec 24, 2014

I live in Indianapolis and had been searching for some time for a like new A4. Prices in Indianapolis were very high and the inventory limited. I had not purchased a pre-owned car in many years and was concerned that after driving to Chicago that the car would not be as pristine as described to me over the phone. The car was pristine and my sales person could not have been more helpful. He and the whole team at Westmont Audi made the buying process a very pleasant experience.

MARTHA L.

Dec 23, 2014

They took care of me very well!!!I have nothing bad to tell about this dealer specially sales man Juan, He did a Great Sale with my New Q5.

Ahsan Basha

Dec 22, 2014

I worked with William Calderon to purchase a used VW GTI. I initiated the search through the cars.com app. He promptly contacted me to schedule an appointment (and rescheduled when I got stuck at work). I didn't feel pressured to buy, although there was one other couple who were interested in the same car. William, his manager, and the finance people were very helpful in getting the numbers together, and in fact I got a better deal altogether than a similar pre-certified gti model at a VW dealership.I was very satisfied with the experience and would go again.

JR1700

Dec 19, 2014

Easiest Audi I have ever purchased. In and out in under an hour.

S. Menon

Dec 19, 2014

We were in the market for a new car and and had reached out to Naseem in Sales. He was recommended by a friend who had recently purchased a certified pre-owned 2014 A6. Naseem was very courteous and helped my wife and I narrow down the pre-owned certified inventory per our specifications, and arranged the test drive. The quality of the engineering, driving comfort and creature comforts of the car spoke for itself but Naseem made the experience all the more enjoyable. Further, our kids had a great time at the dealership and were able to keep themselves engaged. We are now the proud owners of a CP 2014 A6 and enjoy it every day. Thanks for the great experience.

Dave

Dec 15, 2014

Worked with Naseem Chaudry who never made us feel pressured or as if we were being sold. He made us trust him. Negotiating went better than expected and we drove away feeling we got an excellent car at a better value. We will shop with Naseem again.

kazi

Dec 15, 2014

We ordered our Audi and it was delivered last week. We are very pleased with the services and the process.

CLMcGee

Dec 11, 2014

Less expensive than the Orland Park location and better customer service. Shannon outranks Eric!!

Joe Miles

Dec 11, 2014

Mitch Massaro was our sales executive and he did a great job in working with us. The car was for my wife who recently lost her LS 460 that she loved due to an accident. Consequently, we looked at just about every sedan and did test drives with A6 gas, A6 diesel and A7 not to mention a lot of questions on all of the them across multiple trips to the dealership. Mitch was very patient with us, had exceptional product knowledge across the Audi offerings and worked with my wife who was the decision maker. Overall, Mitch and the Audi Westmont team were very professional in their approach and outstanding in their execution.

honghai wang

Dec 10, 2014

Great experience. will recommend to my friends.the slae person was very helpful and friendly.

MJP

Nov 26, 2014

Upfront competitive pricing. Did most of the initial correspondence over the internet with Katlin who was prompt and easy to deal with. Interior could have been detailed better when delivered but I'm extremely picky. Mike Giorgi and Greg Palys were the salesmen I dealt with and it was a smooth and speedy process when we went to pick up the car. Would buy from this dealership again.

Gary

Nov 25, 2014

My sales agent was Art Rodriguez and he was great to work with. He took responsibility for everything. No going back and forth to the sales manager etc. In fact the Sales Manager come over to me and the three of us talked through everything together. Very transparent and friendly transaction. I highly recommend Audi Westmont and Art Rodrigues. There finance personnel are excellent

Lynae Maciel

Nov 25, 2014

I had emailed Audi Westmont about my interest in the Audi S5 series and I received prompt responses. Mitch Massaro followed up with me and was very helpful throughout the whole process when I went in for a visit. This was only my 2nd car transaction but I felt completely comfortable and Mitch answered all my questions and concerns. He was a fantastic sales person and I would highly recommend him to friends and family.

JozefS

Nov 16, 2014

My experience with Audi Westmont was nothing short of outstanding! William Calderon really went above and beyond to make me a happy costumer and I will definitely be returning to this dealership when it's time to buy another Audi. William was very professional and delivered on all of my needs. I was not able to find a car that I liked in the lot so we special order one. William made the whole process very smooth and we were able to negotiate a fair price. While waiting for my Audi, William email me with monthly updates and when the car arrived, he took time out of his day to show me all of the features in great detail. If you're in the market for an Audi definitely stop by this dealership and talk to William!

AudiFan

Nov 11, 2014

Great service. From purchase through service appointments.

Steve K

Nov 8, 2014

I've owned several cars and have worked with several dealerships, and this was the first time that I've worked with Audi Westmont. I worked with Sinine Bennett, and the experience was outstanding. The negotiating was quick, direct and fair. The entire staff was helpful, attentive and very informative. I strongly recommend visiting here if you have the opportunity. I will continue to shop here first for any other vehicle purchases. I highly recomend this dealership to my family and friends.

mizaguirre77

Oct 27, 2014

We bought a GTI from Audi Westmont with the help of Naseem. Smooth transaction and quick. .

Nicestprincess

Oct 15, 2014

My sales person was Rick Carlson and he did a fantastic job from soup to nuts. Not only was he up front and honest, but his attention to detail in doing everything he could to make the process easy was commendable. The financing was great, the instruction on the technical aspects of the Audi were great. He bent over backwards to make my experience the best car buying experience I have ever experienced. Even after the sale, Rick has followed up with me several times to make sure that I am happy with my A6 purchase...Oh I am!!! What a car!

cacpa0584

Oct 14, 2014

I have always dreaded the process of purchasing a new vehicle and the past experiences of high pressure methods that had to be dealt with during the purchasing process. This was the first time that I did not feel even the slightest pressure during a purchase. Mitch was courteous, friendly. and very knowledgeable during the entire purchase. He was very helpful in answering questions, resolving my issues, and even syncing our phones to the new vehicle's Bluetooth. I would work with Mitch again without question, and recommend him to all my Family and friends. Thank you, Mitch, for restoring my perception of Auto Sales reps!

Customer Service Driven

Oct 8, 2014

Audi Westmont was the only Audi Dealership within 100 miles (88) that had the make, model, miles, and color of vehicle we were looking for.. We found our 2014 Q7 through cars.com and with us living so far away, it took multiple contacts, and sales associates to complete the deal. Art R and Fred were great to work with and they made the complicated process smooth and painless. Art R has reached out to us twice since taking possession of the Q7 ensuring that we are happy with the vehicle and do not have any questions. I hope this level of customer service is the same within the service department. I will consider purchasing our next vehicle at the Westmont dealership.

Kirk bond

Oct 3, 2014

Drove all the way from canton Ohio to purchase my first new audi from Westmont. Rick Carlson did such an awesome job communicating with me on the phone with the right car I was looking for and got all the financing done before I got there. Everyone at the dealership was really welcoming and helpful making the car buying process fun like it should be. I recommend this dealership to anyone and will be driving another 7 hrs to buy my next car when I'm ready.

Gary Sturwold

Sep 24, 2014

We leased our 2nd Audi Q5 from Mike Morgan...Both times with.excellent.results and a.pleasurable experience each and every time. Everyone from the.general manager to service.personnel played an integral role in the overall pleasing experience. Thank again

jtcolvin

Sep 22, 2014

Edward Riedmaier is a knowledgeable, honest and extremely competent rep. I recommend him highly. I have bought dozens of nice cars and dealt with literally hundreds in this field. He is one of the very good ones.

Austin

Aug 19, 2014

Another great experience at Audi Westmont. Traded in a Q5 for an S6. Really nice dealership and staff. Ed, my salesman, was a pleasure to work with.

Mr Gary Gregga

Aug 14, 2014

I have purchased several vehicles from Mr mike morgan...all with.excellent.results and a.pleasureable experience each and every time. Everyone from the.general manager to sercice.plau an integral role here. Thank you.

Ejaz

Aug 13, 2014

I just purchased an Audi A6 SC from Audi-Westmont and have nothing but extreme praise for the salesman, Rick Carlson. His attitude, professionalism, and willingness to do whatever I needed to make my experience great was phenomenal. He was very polite and I never felt pressured.The entire process was painless. I had a trade-in and I believe the final negotiation was fair to both sides. My two thumbs up to Audi-Westmont, especially to Rick, who demonstrated what professional sales is all about. Best car buying experience I had! Will recommend to anyone.

Mariesa

Aug 6, 2014

Would buy back from them in a heart beat ! Best car buying experience I have had. Edward Riedmaier made everything so easy. I would go back there for my next car, and they also have my referral to anyone looking for vehicle !

geoff

Aug 1, 2014

I have purchased several cars from Art and have always felt him to be professional, courteous honest and knowledgeable. I would highly recommend both this salesperson and dealership.

vivz

Aug 1, 2014

Very helpful staff. Excellent facility. Staff provides regular updates on the status of service. Loaner cars are in very good condition.

FEP

Jul 29, 2014

Went looking for a new Q5 and purchased a used 2014 Q5 from Audi Westmont.Our salesman William Calderon was the perfect sales person--not pushy and very patient.All went well with no stress in finalizing the deal.Hats off to a dealership that actually made it a joy in purchasing our new Q5.

MK Fedorchak

Jul 25, 2014

First time I have purchased a new car totally on my own. Worked with Drew Fines (sales) and Nick Fricano Brand Specialist). Drew was totally professionally, allowed me to test drive multiple models, and did not pressure me to buy something I didn't want. They had to find my car at another dealer, but Drew made sure I got exactly what I wanted. Nick walked me through every feature of my new 2014 Audi A4 and I drove away feeling very comfortable with all the A4's many features. I was nervous going in, but it was a relaxing process and I got the car I wanted ith a fair trade in. Come to Laurel Audi for a great car buying expierence.

Skip

Jul 25, 2014

This is the second Audi that I have purchased from them, and it is their ease of purchase and their service department that keep me coming back. Always on time, and provide loaners if needed. Service techs are friendly and knowledgeable. No reason to go anywhere else.

Mike

Jul 24, 2014

Last week, I visited Laurel Audi to service my 2011 A4 and while I waited for the service to be completed, I saw the 2014 A4s and couldn't resist. I met Jeff Nemcher in sales and my experience was excellent. He was not only extremely professional throughout the sales process but also diligent in following up to be sure I was completely satisfied. My new car had a very small dent which he assured me could be fixed quickly...and 2 days later the repairs were done and I could not tell where that dent used to be. Audi Westmont is the only place to shop for an audi. I highly recommend this dealership!

Qing

Jul 23, 2014

We drove from Indiana to Westmont to purchase a new Audi Q5. We received very good services. I would recommend this dealership

T. Ballarini

Jul 23, 2014

Purchased a used car from Mitch. Great guy... laid back, easy to work with... no pressure, hot air, or ego. We visited multiple dealerships and compared many luxury used vehicles for our needs. Ultimately we bought the car that best met our specific personal needs and valued that Mitch was there to meaningfully support our decision making process. We are confident that he and the dealership are there to support us as needed in the future as well - because they proactively extended that message.

Peter A. clough

Jul 15, 2014

Great people to do business with - everyone was very professional and easy to deal with. Art was very helpful and knowledgeable about the car I bought as was the finance guy. Once I pay off this one, would be pleased to get my next car from them - but not for a while:)

Kevin Klein

Jul 3, 2014

My wife and I recently purchased a 2014 Q5 from Mike Morgan at Audi Westmot. Mike did a phenomenal job working with us and when the 1st Q5 identified didn't work for us, he continued to work hard on our behalf until he found a vehicle we wanted with the options desired. After locating the Q5, Mike, Joe (financing) and the entire Audi Westmont team made us feel comfortable throughout the entire purchase experience. I would highly recommend you purchase your next Audi from Mike and the team at Audi Westment.

George

Jun 27, 2014

Salesman William Calderon was great. Helpful and knowledgeable. Made the buying experience easy. Nick explained everything on the car and even came out to our home a week later to go over it again. Great place and great people.

alecnicolas

Jun 25, 2014

Of the car transactions I have done over the last 33 years, this would rank as one of the best, if not the best. Just the fantastic service by our sales person, Mitch Massaro. He treated us like family, not just another customer that walked through the door. He went above and beyond and that goes a long way. He spoke to both my wife and I, not just one or the other. I will continue to go Mitch, for as long as I purchase vehicles. Thanks Mitch!!!

MIROND

Jun 18, 2014

Great place to buy a used car . I will recommend this place to everyone.

AH

Jun 16, 2014

I am very satisfied with my experience at Audi-Westmont. I did not feel hassled or pressured during the buying process. I felt that the dealer (Scott Hixson) and the manager were fair with the final price. Even through my selection process, I did not feel like the dealer tried to hassle me buy more or "upgrade" (like I felt at other dealerships). I am very happy with my Q7!

John G.

Jun 6, 2014

It has been a pleasure work with all of the personnel at Audi Westmont. A fine shop with excellent service.

Tristan S.

Jun 6, 2014

This is the only Audi Dealership willing to do business within the Chicagoland area. I live in Downtown Chicago, but work in Lake Forest. Westmont the opposite location from where I am, but that doesn't matter. I can drive 35, 50 or 1000 miles to close a deal with Audi Westmont. Naseem C. and Mike G. are true business men. About the post-sale service: Top Class! Financing: Lowest rate!

Dave

Jun 2, 2014

Our experience was very satisfactory from start to finish. We found everyone to be very courteous, professional and straight forward. NO BULL! that's what i like! One big surprise was when I made my offer, they said they couldn't give me the car for that amount but their offer was actually a little lower :)

camster

May 31, 2014

Blake and everyone else were very accommodating. always a pleasure to bring in our vehicles for service.

deepakdavis

May 28, 2014

Naseem Chaudhry was an awesome sales man i deal my business withHe is very knowledgeable and patient.I would give 7 star to Naseem Chaudhry

EBMCD

May 27, 2014

First of all, adding a little background to this review. I previously worked in the auto business in various positions for over 14 years and have seen the best and the worst of a few different dealerships. When I became interested in the S4, I contacted Steve Kneifel. I too was an out of state buyer and was a little leary of the drive. After probably over a hundred e-mails, all answered timely and professionaly by Steve, I made the trip. This being the 12th car I've boughten through a dealership, I've had some buying experience. When I arrived, I was not disappointed, in fact, elated! The entire staff was welcoming and pleasant, even in my gruby work clothes. Steve made the entire buying process and experience actually enjoyable...that's right, enjoyable. Who can say that the car buying experience is enjoyable? I can that's for sure. First time ever! Steve is a wonderful, knowledgeable salesman and the dealership is top notch. Keep up the good work Steve and Audi Westmont!!

Richard

May 26, 2014

We recently purchased a new 2015 Audi A3 from Audi Westmont. We felt fortunate that Greg Palys was our salesperson. He did an excellent job of helping us narrow down just the right car for us. He made time for us and patiently helped us work through the details. Never pushy, always professional. Richard

Nicole H

May 22, 2014

I purchased a used vehicle from Rick Carlson a few days ago. He was very helpful in more ways than one. I live in Milwaukee and was hesitant about driving down to Chicago to buy a car, but he made the buying experience very easy and fun for me! Everyone at this dealership is very helpful and knowledgeable!! Lucy in the financing dept. has also been very helpful to me. She is very friendly, honest and well-informed. I would recommend Audi Westmont to any one of my friends and this will be the first place I start to look when I plan to trade my car in!

J & P

May 16, 2014

Mike Morgan was extremely helpful in procuring the Audi A6 that we wanted. He was always responsive to our needs and questions. Nothing was ever a hassle and the sale was completed with the aid of courteous and knowledgeable employees. We would recommend Mike and his group for purchasing a vehicle.

Maria

May 16, 2014

Mike who helped me with the purchase was very friendly, professional and not pushy at all. I had requested a late appointment because of work constraints. He was very accommodating. He ended staying very late- above and beyond what we would have expected. He bent over backwards to get the paperwork done. I would highly recommend him and the dealership to my family and friends.

stixum

May 15, 2014

Absolutely horrible experience. Came in looking for a certified pre-owned and was given several good options. Drew was great about getting information to me over time, but issues arose once price conversations began. I started with an initial offer that was fair based on competitor pricing. Drew immediately insulted me by telling me that I had no idea how pricing worked, told me to do my homework, and that I probably couldn't afford the car. I justified my position with research, but opened the door to a middle ground, and Drew responded with an offer for a lesson in how "the car business works." Before I could respond, he told me not to bother coming in again; he would be busy "making money". I've never been fired by a car dealership before! I'm glad I found the car at another dealer and that Audi Westmont wasn't my only option, business must be good for them to treat people so poorly!

Taara J

May 8, 2014

Went in with my husband to look at an used Audi TT. Up until going in, the staff was very responsive and friendly. We were working with Rick but the day we were able to come in we ended up working with Naseem. Everything seemed well up until they went to run our credit. Now we went in later in the evening, so they said they would run it the next day and get back to us. The next day, both Rick and Naseem were off so I had to pretty much wait again hoping that things went through. Today, (2 days later) I call and they tell me that someone else put a deposit on the car and there is nothing they can do. I'm highly upset because they ran our credit unnecessarily, which will now make our credit look bad when I go to another dealer! Besides that, Naseem was very unapologetic about the whole ordeal. Pretty much telling us, well you would have had to put down more than you wanted so we sold the car. Horrible attitude, I am not recommending this dealer to anyone.

Mark K

May 7, 2014

I trust Blake Farmer with working with me to get the work I needed done at the most reasonable cost by planning repairs together. Just had the timing belt changed with other issues fixed. Mr. Farmer has always been direct and honest with all of my repairs over the last three years.

Anne Miller

Apr 30, 2014

Being a woman I was prepared for the sales staff to talk down to me. This is the third car I've bought on my own and encountered that treatment on the first car I bought so of course I was expecting a little bit of a hassle. To my delight Greg Palys treated me with respect and never made me feel that I was taking too much of his time, Mike Morgan was also quite helpful and Nick Fricano who gave me an orientation on the "gadgets" in the car (Navigation System, Telephone, etc.) was very accomodating. Every one of them said to call them with any additonal questions (which I'm sure I'll have,) I love the car, the sales people and of course Nick. I would not hesitate to recommend Audi Westmont to anyone looking for an Audi.

Happy A8 customer

Apr 15, 2014

I looked at different places to find the right A8 for me. When I stopped by Audi Westmont and had a conversation with Steve Kneifel, I already know which car I was interested in. I was very pleased with the professionalism they portrayed at this dealership and especially by Steve. I never felt pressure and each time, what was promised was delivered. I can only recommend this dealership and especially Steve Kneifel. Keep up the good work.

Ms Cass

Apr 9, 2014

As a woman, I'm always a bit skeptical about dealing with auto repairs and/or car purchases. I did my homework and pretty much knew what I wanted. After having a bad experience at the Audi dealer near my home I traveled to Laurel Audi in Westmont, Illinois. The atmosphere was so inviting! They were very accommodating and reassuring when I told them what I was looking to purchase. My salesman, Mitch Massaro, was awesome! The general manager, Ozzie Haleem, was equally awesome! Another salesman, Steve, was also awesome! I got everything that I wanted from the car, exterior color, interior color, monthly payments were precise, good interest rate, and a heck of a deal! I'm so pleased with my car purchase. I would recommend Laurel Audi in Westmont to anyone! Tell them Ms Cass sent you...

Kris

Apr 8, 2014

I recently purchased a new Q7. The dealer made a mistake calculating the sales tax. They acknowledged the mistake and told me verbally and in an email they would reimburse me the difference, but now say it's my problem. Both the salesman Scott and sales manager Dan are going back on their word.

Ken

Apr 3, 2014

This guy Art helped me out. Real personable dude. Real friendly. I would recommend this place weather your gonna buy an R8 or a used Honda Accord like myself.

Ron Mangone

Apr 1, 2014

Purchased a 2014 A6 from Mike Morgan. Recommend that anyone looking for an Audi go to Audi Westmont. You will not be disappointed. Great guy great service great staff. I am not a first time buyer having owned over 20 Audis and Mercedes so I have some experience. If you're looking to buy an Audi you can't beat mike Morgan and Westmont Audi.

Mike from ND

Mar 31, 2014

I found these folks on the internet when I was looking for a particular vehicle. They did a great job in depicting the vehicle exactly as to what it was and the condition it was in. The salesman, Rick Carlson, did everything he could to help me in getting to the dealership, I was coming from 830 miles away. Everyone was great and got me through the buying process quickly and I was soon on my way. Very clean and neat facility. It was a good buying experience.

Chris

Mar 26, 2014

Best car buying experience in 35+ years, Steve Kneifel was great to work with, expect to buy many more cars from Steve and Audi Westmont!

Stan

Mar 26, 2014

Recently purchased a certified preowned S4 form Westmont Audi. The salesman, Mitch Massaro, was very knowledgable and helpful throughout the process. I would recommend Mitch and Westmont Audi to anyone looking for a new or pre-owned Audi.

TEG

Mar 26, 2014

Excellent experience. Our salesperson, Ed R. was very responsive, knowledgeable and informative.

JP

Mar 19, 2014

From the the first step into the showroom to the purchase of my A4, which took a couple of visits on my part....everything was friendly, no pressure and easy. My salesperson Art Rodriguez is 5 star all the way...Would recommend him and this dealership to anyone. I'm loving my A4 and will be back in a few years for another.

mjg4now

Mar 15, 2014

The best experience I have ever had with a car dealership.

Natacha I.

Mar 7, 2014

We actually went to the dealership to purchase a replacement car for our Volvo that needed costly repairs. My husband chose the Q5 to which gave him "zip" for his city travels. I fell in love with the Q7 during the test drive and wound up purchasing it for myself a few days later trading in my "Mommie Minivan". From the momet of walking in the dealership, the staff was welcoming and accomodating to our vehicle and family needs. They made the entire process the simpliest automible purchase that we have ever experienced. They were professional and upfront with every aspect of the transaction. The took the time to teach us about our vehicles before sending us off to navigate them and have even reached out to make sure that all is going well reinforcing the idea that they are still ever present to answer any questions or concerns that we have. This was a great experience, we are having great fun with the vehicle and look forward to many years with our Audi.

Sidney W.

Mar 7, 2014

Our family being in need of a replacement vehicle was an unexpected occurrence. It was made an enjoyable and easy process by working with the sales and finance department to select a new vehicle. Our family was made to feel welcomed and all of our questions were answered in detail by our Vehicle Specialist. We left the same day with our new Q5 are are enjoying it quite a bit.

Altemimei

Feb 26, 2014

I just bought 2014 Q 7 S Line Prestige and had the most wonderful experience . i strongly felt compel to tell everyone about .. This is my fourth Audi and my 2nd Q 7 . I also own A8L currently . I like places where people are happy and smiling ! That was Audi Westmont everyone was smiling and willing to help . No pressure !! My sales person Ali was very polite , professional & honest man trying to find me the car i want . The general manger ( Mr Haleem ) was outstanding in his approach , smoothness and insistence on full satisfaction to the point that he ordered the car i want from out of state . the finance manger ( Joe ) was the most efficient that i have ever seen ! last person was the high tech ( Nick ) knows his stuff and help me understand the Audi connect !! Congratulation to me for Buying Audi . Congratulation to Audi for making great products and congratulation to Audi Westmont for having the dream team . Absolutely five star dealer !! must see to believe !! BTW: I love my car !!

wac60

Feb 26, 2014

I know that honest car dealer sounds oxymoronic but it happens to be true for Audi Westmont. From the internet inquiry until I drove away with my Q5 they consistently kept their word. And they anticipated questions and issues in a no-pressure environment. Maybe it was just my salesman (Edward Riedmaier) but I didn't get that impression. Highly recommend. (They could use an improved waiting and delivery area).

Sky PIlot

Feb 19, 2014

Terrific dealership! Mike Morgan has been consistently excellent, both in his approach and in his follow up. I've bought 6 different vehicles and will likely do so again.

Shiva Mathur

Jan 31, 2014

very professional and prompt car buying experience

pc buyer

Jan 29, 2014

The Buying experience from Westmont Audi was wonderful. Dan Yusko and Art Rodriguez are both excellent at what they do. Not only when I purchased the car but also with follow up questions. Will recommend them to everyone.

Love my new Q5

Jan 21, 2014

I was looking to downsize from an Acura MDX to a smaller SUV, but still wanted all the amenities. Audi had not been on my radar but at the 11th hour someone recommended the Q5. Audi Westmont is close to my house, so I went there. I was able to test drive a Q5 with a salesman who really knew a lot about the car. Took my husband back the next day to see it. They happened to have a color/engine combo I liked, so we put a deposit on it and came back several days later to do the paperwork. We got a better trade-in price from the Acura dealer on our 2010 MDX, so didn't have a trade-in. The people there are very nice, including the car specialist who gave me his cell phone number! I would recommend them.

ledlights

Jan 5, 2014

Very helpful, friendly. No pressure. Loved how they come to your home to help you get comfortable with the car.

Bill

Jan 3, 2014

I just bought a 2014 A6 to replace my 2005 A6 and was extremely satisfied with my entire buying experience. My salesperson, Mitch Massaro, was pleasant to deal with and very knowledgeable. The finance person was very helpful, too. I was impressed with their service-oriented approach, the facilities are excellent, and I highly recommend Audi Westmont.

Hassle free

Jan 3, 2014

I had to purchase a car very quickly at the end of 2013. My concern was trying to find the right car at a fair price with little research. Westmont Audi help me research various Audi models across the Midwest in a week and a half. I decided to purchase a used Audi A7 with low mileage because I put 25,000 miles/yr on my car. They found several and made a deal on one just traded in to their dealership which beat the price and condition of comparable cars. The trade in value of my existing A8L with a lot of miles was very generous too. I found them straightforward and honest. Normally buying a car is a hassle and takes a lot of time but this experience went extremely well.

edvinasr

Dec 13, 2013

M itch is just great at what he does . He makes the buying experience pleasant, keeps you informed and gives you advice,Mitch respects your opinion and does not force you into anything . good job !!!

KLM

Dec 12, 2013

Great car!! Great buying experience compared to recent experience at Patrick Volvo. Feels like the team at Audi Westmont are in it for the long haul and recognize that buying one of their cars is an investment for their customers as much as it is a fun or entertainment purchase. Congrats to Rick Carlson on making my sale his first at Audi Westmont.

Deacon Dan the Fireman

Dec 10, 2013

An unbelievable experience. The car is even better than I had hoped for. It will take me forever before I experience all the technology available in this vehicle. My grandson is going to go nuts with all the buttons to push.

Ed

Dec 6, 2013

I just purchased Audi Q7 form Audi of Westmont and Art Rodriguez was superb. Excellent service, professionalism and no pressure from Art, just help and support I asked for. I believe negotiation and final price was fair for both sides Quality of costumer service at Westmont Audi is way different and much higher than the other dealerships I visited while looking form my Q7. Art Rodriguez is the person I will be coming back for my next car.

Daniel AKA Ferrari DJ

Dec 4, 2013

I purchased my A5 Convertible online through new car manager Dan Yosko. My experience was excellent with a fair price negotiated. The car is being shipped to me in Charlotte NC, and we are excited for the hard to find "Scuba Blue" A5 convertible to become a fun part of our family commutes. The team at Audi Westmont was very courteous, and made the paper work easy and painless. I have no reservations in recommending Audi Westmont!

Dan

Nov 20, 2013

I recently purchased an Audi SQ5 from Audi of Westmont. My sales representative, Greg Palys, was superb and made the transaction seamless. I visited 4 Audi dealerships through the Chicagoland area and none of the dealerships was anywhere close to Audi of Westmont. I had a terrible experience with Fletcher Jones Audi and was close to purchasing a Range Rover. Greg and the Audi team definitely changed my mine through excellent customer service. Everything from the trade-in to the final purchase was a fantastic experience. I would definitely recommend the dealership to anyone and will be happy to be a repeat customer in the future!

Orest

Nov 4, 2013

A great place to purchase an auto. Just bought a used Mercedes C300 from there. The salesperson Sinine was a really nice, both professional and personable while at the same time quite helpful as a auto specialist. Their service overal was great and well structured. A fun place to visit making the overall sales experience super. I would definately go there again if I want to purchase another vehicle.

DG Mike

Oct 31, 2013

Fantastic experience. Low pressure informative sales staff. Smooth closing process and great support and follow-up. Salesman came out to my house to set up garage door opener.

Alforte

Oct 31, 2013

My name is Al Forte. I visited this dealership in search to buya new 2014 Audi Q7. They did not have or we're able to locate what options and color scheme I was looking for. Dan Yusko and Ozzie Haleem bent over backwards to help my wife and I. I ordered what I want and was extremely please with the sales transaction, price, trade-in, and delivery on the new vehicle. I would highly recommend this dealership to any one of my friends. Ask for Ozzie Haleem, he will go above and beyond your expectations. He is really an asset to that establishment.

B8 S4

Oct 29, 2013

I had the pleasure of picking up a CPO Audi S4 from Audi Westmont. Everybody was very friendly, their prices were very competitive, and they made me feel like I was important to their business! Would definitely recommend buying a vehicle from them.

Anneli

Oct 27, 2013

Overall excellent experience. I bought a trade in, but I was treated like someone who was buying a brand new car. They give all their used cars a 60 day warranty. I had to take the car back in for a minor noise and the repairs were handled well and I got a complimentary loaner car. The only thing that I could mildly complain about was the financing department's result, but it was all good. They were not forcing things on me that I had said no to. I am happy that I went there.

Kelsey Rylatt

Oct 26, 2013

I bought a 2002 Jeep Liberty from Audi Westmont, and could not be happier! From the salesmen asking I wanted water to them filling the tank of gas up in my "new" car. I worked with Naceem. He was a great guy. I could not recommend Audi Westmont more!

Cesar Lemus

Oct 16, 2013

I recently bought my second auto at Laurel Audi of Westmont. And as the first time the people treat you like KING. Great service at all levels. Sales, financing, service. I highly recommended Thanks: Sinine and John Cesar Lemus

Steven14

Oct 5, 2013

I could not believe the experience I've just had at this Audi dealership. The sale person was rude, condescending and extremely disrespectful during the 15 minutes negotiation. Outraged, but didn't want to make a scene, I put on a smile, thanked for his time, shook his hand and walked out in disbelieve. Example of the unprofessionalism: Salesman: "The price you offer is ridiculous, not worth discussing. If you want cheap car, let me find you a cheap car..." (Threw his offer paper into the trash bin, then opened up his browser, typed something in. Apparently looking for a cheap car to sell to me) Me: "I'm not looking for cheap car. I'm trying to see what you can do for me with the price of the car we're discussing and with my trade-in value". Salesman: "You're not looking for a cheap car? So how did you come up with that ridiculous price? Did you even think before you opened your mouth rattling off that ridiculous price?" Salesman (continued): "Can't do anything about your trading value either. For your information, as soon as I bought your car, I have to IMMEDIATELY put it on auction. Can't have it sitting in our lot. It degrades the prestige of the our business. People coming here to by 80K cars, if they had to walk by that car in the parking lot, they will say 'what kind of dealership is this?'" Me: "Well, I see better prices on automotive web sites" Salesman: "Edmunds.com is where you should go to get real pricing" Me: "As you can see here, for a car with the exact year, model and options, Edmunds Fair Market Price is $2K cheaper than what you're offering" Salesman: "Does Edmunds have a car to sell to you? Can they sell you a car? Huh, do they have a car like this to sell to you? Huh? Can you buy a car from them?" Not sure how much of it was used car salesman tactic and how much was just personality, and not sure if they are profiling as another reviewer has said. Regardless of the reason or tactic, it's a disgrace to the Audi brand. None of my friends own an Audi so I don't know if this experience is typical at Audi dealerships, but a few who own BMWs rave about the great and professional treatment they received at their dealerships (during the sale process and subsequently when they brought their cars in for service). Audi makes great cars, but if their dealerships are so unprofessional, Audi is not a brand worth buying. I have contacted the Audi corporation and Autonation.com (the dealer's parent company) to report the incident. They both said they were sorry to hear about the incident and promised to have managers contact me on a weekday next week to discuss. I'll update this review after the discussion. Until then, beware of Audi Westmont.

DP

Sep 30, 2013

Everyone was friendly and courteous. Easy buying process.

Antoha75

Sep 29, 2013

We have purchased a new 2012 Audi Q5 . Sales team sold us a package " appearance package" for $400. During a sale we have asked if we can use this service once per year for outside buff and the answer was "YES".After a year I had asked if we could get our car buffed - the answer was "yes" but I would need to pay for it.Called AUDI USA - open claim with them.Called Audi Westmont - not luck......Working right now with BBB- May be we can get luck at BBB.I even asked Audi of Weastmont to get our money back.

marksuda

Sep 3, 2013

Gregory Palys and the team at Audi- Westmont did everything the could to make the buying process as simple as possible. I am very happy with the car and the attention given to customer service.

vesge01

Aug 29, 2013

I had been looking at a number of different brands for a Certified Pre Owned vehicle. The process from having identified this particular vehicle to purchase took around 2 weeks. I met Greg Palys on my initial visit to the Audi Westmont dealership and worked with him over many visits, phone calls and test drives. Greg knew the vehicle and was able to point out the vehicle's features and functions. I had many questions and requests and Greg was able to work with me to gain a comfort factor with the brand and vehicle. While Greg's job is to sell cars, he allowed me to step through my buying process to determine that this was the right vehicle, deal and dealership without being pushy and driven by his or the dealerships needs. The team supporting Greg, from trade-in appraisal to finance, were all friendly, professional and courteous. Greg has been in touch with me after the vehicle purchase to make sure that things are good and to answer any questions as I continue to learn the nuances of this vehicle. So far, so good.

landsleit

Aug 26, 2013

Outstanding patience in locating my car and in negotiating, willing to negotiate with my staff, immaculate conditions. Accommodated my availability. Attentive, responsive but not aggressive. A real pleasure, and we will return to this dealer (and ask for Sinine!).

kwible

Aug 20, 2013

Mitch was absolutely an awesome salesman. He explained everything about my car. After working with Mitch, I knew I should buy my vehicle. The car was within my budget and was exactly what I was looking for in the Audi line. He did not pressure me into making my decision and I felt totally at ease during the entire car buying process.Thank you MItch!!

atomic1

Aug 16, 2013

I walked into the dealership and was met with a warm face and welcome. Zach listened to my hopes, wishes and fantasies and directed me to what I wanted. We discussed what I wanted and didn't deviate from that. Financing was a surprise to me. It took only a few minutes. I was there for a total of about 1.5h and most of that time was spent being introduced to my new Audi. I would definitely recommend Westmont Audi and use them again.

CJFerino

Aug 15, 2013

Mitch was excellent to work with. From the moment we arrived to the day I drove off the lot with my Audi, Mitch answered many questions and made our purchasing experience fairly seamless. The first night I arrived home, I had to call him to help close the wind screen. His demonstration at the dealership looked so easy, but once at home was a little tricky. He talked me through it and the screen will most likely never be used again! I would highly recommend the Westmont Audi dealership to friends and have them ask for Mitch.

Jphebus

Aug 12, 2013

Mitch had excellent knowledge of his cars. He was friendly, professional, and extremely helpful. He worked to get us the best possible price for both our trade in and new A6. He also went way out of his way to find us the color, interior, and features that we wanted. I would recommend asking for him if you are at all interested in an Audi. Hopefully we will be able to work with him again soon.

slink

Aug 7, 2013

I did a lot of research prior to going into the dealership, but scheduling a test drive was easy to do online. After test driving I felt like Greg did a good job assessing my thoughts and gave me plenty of space without being overbearing in his sales pitch. He later followed up several times, remembered personal details and was very friendly each time. Going through financing was also great and most was taken care of when I came to sign the next day. I was very pleased with my car buying experience at Westmont Audi. Buying a car should be fun, and it was!

Omara2920

Jul 31, 2013

I gave Mitch a terrific rating because it was a terrific buying experience. The man knows everything about cars. He was personable, knowledgeable and respectful. Given all that I'd probably have rated the experience a 4. But I think Mitch (with an important assist from Tim) rose to the level of 5 because we got a great deal on a car we love, and we had a lot of fun.

jimmyy348

Jul 29, 2013

After a horrible previous experience at Fletcher Jones audi my girlfriend and I decided to stop by audi Westmont for my Q5. We worked with Mitch throughout the week and he was very friendly and helpful in providing answers to all the questions/concerns weve come up with. Overall great experience and great follow ups, def going back for my audi convertible

Katieg8

Jul 29, 2013

I really enjoyed working with Naseem. He was very friendly, honest and had a lot of knowledge about Audi. I would recommend him to anyone.

KTOMalley5

Jul 27, 2013

Everyone I dealt with at Audi of Westmont was very courteous and professional. The sales team was friendly, professional and did not use any pressure sales tactics. The service department was responsive and has a can do attitude. Audi of Westmont is a great team!

BrianC2013

Jul 26, 2013

Lesson learned. I should have taken used Lexus I purchased and had it combed for after-market parts I guess. $1000 to fix failed cailpers outside of 60 days.

throatltd

Jul 26, 2013

Buyer beware of after-market parts in used cars! They will not stand behind cars if after-market parts fail. Have the car checked out thoroughly.

Carlvr3

Jul 22, 2013

Zach did an excellent job of earning my business! He was responsive to me over the phone and treated me as well as if I were a customer that had walked into the showroom in person. His positive attitude and offer to assist me in driving my newly purchased vehicle home encouraged me to make the 150+ mile drive to purchase the vehicle from him. I received a fair deal from the beginning and chose not to negotiate further due to the effort he had already put in.I will HIGHLY recommend him to my friends and family!

nandaaudi2014

Jul 15, 2013

Had a really nice experience. Would definitely recommend this to my friend.Staff were friendly and they have a good attitude. They are willing to work with you to buy the car.

Tom

Jul 7, 2013

This is the third Audi I have owned and second I have purchased from Westmont Audi, and have had an excellent experience both times. The sales team of Art Rodriguez and Greg Palys did a great job. I came to Westmont Audi because of service issues I had with a previous Audi dealer. The service rep Blake Farmer and the service staff at Westmont are far superior to any dealer I have been to in the past. Westmont Audi is the only place I will take my vehicle for service. My overall experience of sales and service has made me repeat customer.

Dt

Jul 2, 2013

Had a excellent experience from buying at this Audi dealership and the salesman drew fines was great in the process, got me everything I needed to know gave me his cell to ask questions that I needed to know, if you looking for a great salesman and great place of business go to Audi westmont and ask for drew fines.

Irish 4Runner

Jun 30, 2013

I recently bought a used vehicle from Audi Westmont. Very professional, thorough and responsive staff. I was treated as if I was buying a new, top of the line vehicle. Greg Palys and rest of Audi team were just great. No hassle car buying, what a concept!

Audi fan

Jun 27, 2013

I just purchased an Audi Q7 from Audi-Westmont and have nothing but extreme praise for the entire team, Art Rodriguez - sales, Tim - the manager and Joseph the finance guy were all extremely professional, great attitudes and their willingness to do whatever I needed to make my experience great was phenomenal. The entire process was painless and I believe the final negotiation was fair to both sides. I would highly recommend Audi Westmont!!!

Whoda45

Jun 23, 2013

Mario and his service team are a bunch of incompetents I would not bring my car back there, even if you paid me! Thanks for the headache

acl67

Jun 15, 2013

My purchase experience at Audi Westmont was outstanding due to Mike's commitment to customer service and attention to detail. I can recommend Audi of Westmont without reservation. In addition, everyone in management from Ozzie (GM), Dan (New car sales manager) and John (Finance) are honest, forthright, and fair. There was a discrepancy in the numbers of our sales agreement that they brought to my attention, but they ended up taking the small loss on their end...which pleasantly surprised me.

JaeP

Jun 6, 2013

Great sales team! I am one happy customer! Zach is a great salesman-he did not make us feel pressured to buy a car and he wanted to make sure we had a car that we really wanted. Tim is a great down-to-earth manager to work with and John, in finance, was also great to work with. Overall, a great experience. Zach has even followed up with us a few times since we left the lot. I would highly recommend this dealership! The only 'less than perfect' part of the experience was that detailing knew we were coming to pick up the car the next day, and still made us wait over an hour to complete the work that they did not do earlier. Also, I did not get trained on the navigation system because the store dealership closed while we were waiting and the training person did not want to stay to help us; I will have to return on another day for this.

JacquelynP

Jun 6, 2013

Great sales team! I am one happy customer! Zach is a great salesman-he did not make us feel pressured to buy a car and he wanted to make sure we had a car that we really wanted. Tim is a great down-to-earth manager to work with and John, in finance, was also great to work with. Overall, a great experience. Zach has even followed up with us a few times since we left the lot. I would highly recommend this dealership! The only 'less than perfect' part of the experience was that detailing knew we were coming to pick up the car the next day, and still made us wait over an hour to complete the work that they did not do earlier. Also, I did not get trained on the navigation system because the store dealership closed while we were waiting and the training person did not want to stay to help us; I will have to return on another day for this.

Gregg Goldstein

May 28, 2013

I first off contacted Westmont Audi inquiring about a RS5. I had a different car picked out at another dealer already in the same price range. After meeting Art Rodriguez, learning about the dealer and the Audi build difference I had decided to order the 2013 RS5. I already felt like Art new more about Audi and the quality of what I was ordering than the last few dealers I had shopped at. He took his time going over how Westmont Audi would keep me informed about the cars progress from ordering all the way to the delivery. In fact Art emailed me every two weeks!. First I got the chance to build the car on paper and approve the order, then when Audi started to assemble the car in Germany I was notified. Again when the RS5 was be exported from Germany to Port in Houston and again while it was in transit to Illinois. I felt that Art cared about me knowing the status of my car. When it was delivered Art contacted me to arrange me coming to the dealer to pick it up...and the week in advance he emailed me several finance options to review. I showed up an hour early but Art saw me in the parking lot and assisted me in the dealer and right to the detail room where my new RS5 was waiting. We walked around the car and he showed me the basics of what I ordered never once rushing me. When I was ready he handed me a nice fabric bag to get the last few things out of my trade and did the preliminary paper work to speed up financing. While he was doing the details of the trade in he gave me the key to the RS5 and told me to take it out for a ride and when I come back we can get to the finance dept...never rushing me. After I got back from he best ride ever we were in and out of finance in 10-15 minutes. Art then walked me through the Audi dealer explaining where to go for service, how to arrange it with him in advance if I wanted and what happens when I bring the car in. After the tour we walked out to the car and spent 30 minutes setting the interior up to my comforts, the Bluetooth, satellite, phone, and going over each function of the car. Art was great and sat with me until I had full understanding of the buttons. I'm a techy guy but Art wanted to make sure everything was set up before I left. And he made me feel like I was his most important customer. After i left I received several emails to keep in touch, if I had any questions in the past few days and to remember that if I did need anything to simply call. Gregg Goldstein

dbleg66

May 27, 2013

I first off contacted Westmont Audi inquiring about a RS5. I had a different car picked out at another dealer already in the same price range. After meeting Art, learning about the dealer and the Audi build difference I had decided to order the 2013 RS5. I already felt like Art new more about Audi and the quality of what I was ordering than the last few dealers I had shopped at. He took his time going over how Westmont Audi would keep me informed about the cars progress from ordering all the way to the delivery. In fact Art emailed me every two weeks!. First I got the chance to build the car on paper and approve the order, then when Audi started to assemble the car in Germany I was notified. Again when the RS5 was be exported from Germany to Port in Houston and again while it was in transit to Illinois. I felt that Art cared about me knowing the status of my car. When it was delivered Art contacted me to arrange me coming to the dealer to pick it up...and the week in advance he emailed me several finance options to review. I showed up an hour early but Art saw me in the parking lot and assisted me in the dealer and right to the detail room where my new RS5 was waiting. We walked around the car and he showed me the basics of what I ordered never once rushing me. When I was ready he handed me a nice fabric bag to get the last few things out of my trade and did the preliminary paper work to speed up financing. While he was doing the details of the trade in he gave me the key to the RS5 and told me to take it out for a ride and when I come back we can get to the finance dept...never rushing me. After I got back from he best ride ever we were in and out of finance in 10-15 minutes. Art then walked me through the Audi dealer explaining where to go for service, how to arrange it with him in advance if I wanted and what happens when I bring the car in. After the tour we walked out to the car and spent 30 minutes setting the interior up to my comforts, the Bluetooth, satellite, phone, and going over each function of the car. Art was great and sat with me until I had full understanding of the buttons. I'm a techy guy but Art wanted to make sure everything was set up before I left. And he made me feel like I was his most important customer. After i left I received several emails to keep in touch, if I had any questions in the past few days and to remember that if I did need anything to simply call. Gregg Goldstein

A4 lover

May 23, 2013

I bought A4 from westmont dealer shop recently. I'm happy with my A4. It's a beautiful car. The whole car buying process was longer than I thought, but overall it was painfree and better than my previous experience. so can't complain. The salesman mitch was pleasant and knowledgeable.

barbearl

May 23, 2013

This is the second Audi we have purchased from Audi-Westmont. The sales staff knows the product and works with you to match you and a car. Mitch was tremendous in setting up the new car (Blue tooth, phone, wifi, etc.) and spent time explaining operations.Previous experience with service was excellent.Overall, a well-run and professional dealership. We would definitely go back.

A6 fan

May 20, 2013

I just bought a used 2012 A6, to replace my 2008 A6. The sales person was excellent - very knowledgeable of all the features, changes from year to year, what goes into the price of the car, etc. After the sale, one of the staff spent over an hour showing me how to work the new features. And after that, the salesman helped me transfer my satellite radio subscription from the old car to the new. Audi of Westmont made the whole process easy. I have taken my Audi to this dealer for years for service, and their service reps are all very competent. A few months ago I hit a pothole and damaged the wheel and tire, and the service rep researched my coverages, determined I had wheel and tire coverage, and got me the new wheel and tire by the end of the same day. I am totally satisfied with Audi of Westmont.

Don M.

May 19, 2013

I just bought an A5 Convertible from Audi Westmont. The car is wonderful. Ken Moy was the salesman and he did a great job of scouring the area for inventory. He and others at Audi Westmont were always friendly but never put on any pressure to buy. Lexi provided us with a very thorough tutorial on how to use the various electronic controls in the car. That is important because it is a sophisticated car. The paperwork was all prepared when we arrived to get the car, and the whole process went very smoothly. We are very happy with Audi Westmont and our new car.

Steve

May 15, 2013

Great customer service, very helpful and patient. Only complaint is that the car porter's left a sticky liquid in the front cup holders that I had to clean myself and they left all of their cleaning supplies/dealer stickers in the back seat! Don't think I should have had to pay a car detail fee when they left it a mess. Overall though, they got my APR where I needed it and the cost of my car was spot on.

MW

May 14, 2013

Worked with Gregory and Ozzie in our purchase of a used Saab at Audi Westmont. Gregory is a very great salesperson to work with, he had the car fully inspected and fixed before showing to us. We have tested drive the car 2-3 times, the whole buying experience is great.

grousepoint

May 13, 2013

Dealing with Audi of Westmont for a certified pre-owned Audi purchase was a very pleasant experience. Salesperson Josh Asbill was very knowledgable about the product, professional, courteous, and pleasant to work with. He and his Sales Manager were up front about pricing during negotiations and I feel that at the end of the day I got a fair deal on both the CPO and my trade-in. Within this transaction I also dealt with the General Manager, Finance Manager, Delivery Specialist, and Parts personnel and each person was friendly and good to work with. My overall experience at Audi of Westmont was very positive, and I have already recommended the dealer and Salesperson Josh Asbill to a neighbor. This has been the best overall experience I have had with a dealership.

Kspillane

May 10, 2013

Everything was handled very professionally and efficiently. Greg answered all my questions and was very responsive which was very important because I purchased the car from out of state.

Long time Audi/VW customer

May 9, 2013

I bought a 2012 A4 from Mitch Massaro. He was great to work with, knowledgable, and made the whole buying experience very pleasant and efficient. The process was well organized, the car was prepared perfectly and I was in and out in a couple of hours. A week later I noticed a blemish on the front left wheel, where the finish was damaged and has peeled of. Probably during the the transport process. I called Mitch about it. He was very responsive and scheduled for me to drop the car to be taken care off free of charge. This is the type of customer experience one expects from a premium brand like Audi. Well done Westmont.

DanijelStankovic

May 9, 2013

I bought a 2012 A4 from Mitch Massaro. He was great to work with, knowledgable, and made the whole buying experience very pleasant and efficient. The process was well organized, the car was prepared perfectly and I was in and out in a couple of hours.A week later I noticed a blemish on the front left wheel, where the finish was damaged and has peeled of. Probably during the the transport process. I called Mitch about it. He was very responsive and scheduled for me to drop the car to be taken care off free of charge. This is the type of customer experience one expects from a premium brand like Audi. Well done Westmont.

fanofaudi

May 9, 2013

Mr. Moy exhibited outstanding professionalism in the entire purchase process. His friendly and concerned attitude made the stressful process of purchasing a vehicle from Audi of Westmont very tolerable. Even though the vehicle purchased was not an Audi Mr. Moy made my wife and I very comfortable and confident that we made the right choice in selecting Audi of Westmont for our used car purchase. I would highly recommend Audi of Westmont to anyone purchasing a new or used vehicle.

Joe C

May 8, 2013

Leased an A8L in January. Excellent driving car and overall driving experience.

Ken Kolnicki

May 8, 2013

A truly great experience leasing my Audi A5 thru Audi Westmont. Ed Riedmaier was extremely helpful, as usual. I've leased a number of vehilces from this dealership; always a postive experience acquiting the vehicle; equally positive experience getting it serfviced there. I highly recommend doing business with Audi Westmont...

Benni

May 6, 2013

My experience with Drew Malone was exceptionally informative, professional and to have someone with 100% intregity was very pleasant. We had a particular model, color and specification in mind and he found it for us, it took a sometime but we were not in a hurry. We could recomend anyone looking for an Audi to contact this salesman first before anyone else because he genuinely is a good guy to deal with. We look foward to dealing with him in the future.

RMB

May 6, 2013

Recently exchanged an A8 for a 2013 S7. The team at Westmont Audi was exceptional in attending to my needs from a demo ride in the new vehicle, tutorial of all the features, presentation of the car at pick up and the trade-in of my existing car. Everything was seamless between and among all the departments. The entire experience was hassle-free. The way is should be.

Mike

May 3, 2013

Had a fantastic experience buying my first Audi vehicle at Audi Westmont. Drew M. brings an unparalleled level of professionalism and Audi car knowledge to the buying process, which not only met but vastly exceeded my already high expectations. Not only was he meticulous about explaining every detail an A4 owner should know, but has offered post-sales support in the form of emails and text messages ensuring no questions go unanswered. I would not hesitate to recommend Audi Westmont, and Drew in particular, to anyone in the market for an Audi.

Dion

May 2, 2013

Overall pre-owned car buying experience was a pleasure. Salesman Naseem was kind and patient which really made this a stress free purchase. I would recommend this salesman and dealership to a family member or friend.

Jim H

Apr 25, 2013

I recently purchased "slightly" used car from this dealer. Every aspect of the transaction was handled very professionally. I would like to acknowledge Drew Malone for his tireless effort to teach me the nuances of this high-tech vehicle. Also, the detailed explanation of the financial side by John Tinault. All in all, it was a real experience in professionalism. Jim H, Oak Brook, IL

Jamur

Apr 23, 2013

we were very impressed with the overall experience here. Ken was awesome - he went above and beyond to make us a satisfied customer. Would highly recommend this dealership.

Kitcos

Apr 22, 2013

Ken worked with me to give the best deal possible! He's also knowledgeable, courteous, and extremely patient....would recommend to anyone. I would rate my overall experience as great!

Marco363

Apr 21, 2013

Very good experience. IM 26 years old and bought a 2012 Aud A6i with 15,000 about 2 weeks ago. I didnt get any bad looks because of my age seeing how i was the youngest customer there. I've been to a VW dealership and there horrible, yes they own Audi and have a large selection but this Westmont dealership was truly awesome. They gave a Audi experiences in buying a car like no other. They made it very comfortable and the GM kept coming to apologize for the long wait i dealt with on the previous day before (Saturdays evening, very busy). The reason why i gave this 4 stars because of theres some scuff marks on the seat and paint but its still a great car. Josh was a transfer employee from Oklahoma hes a great guy, didnt know the facility that well but knew the cars in great detailed. Jason is a little more better in sales and is really good on the details of any Audi. But i will have to give credit for Josh, he really went out his way for anything, he was very helpful and took alot of initiative

Tom1222

Apr 19, 2013

Negotiated a fair price via the Internet and then over the phone with Ed Riedmaier. He was very helpful and answered all my questions prior to traveling 4 hours to take a look at the vehicle. Vehicle was in excellent shape except for the frontwheels which had some major scuff marks on them. Ed agreed to have these wheels fixed at no charge. Kelly in the financial department was most helpful and very friendly. She made entire financing process with Audi Financial a very easy and pleasant one. I do highly recommend her when getting your car financed. Definitely upscale dealership with cars in their showroom that I can only dream about. However, they were not snobby in any wayand very down to Earth. If you are a doctor or a regular Joe you are treated with the same fairness and courtesy. If I win the lottery I will buy the most beautiful $250,000 Audi R8 Spyder sitting on their showroom floor.

A5 Owner

Apr 15, 2013

Andrew Malone took excellent care of my and was extremely patient as I went through the process.

Jasduheric

Apr 13, 2013

Mitch was very professional and easy to work with. There was no pressure from this dealership exerted to buy the car, which i appreciated the most. I would definitely recommend him and this dealership to my family and friends.

florawang168

Apr 9, 2013

It is very great dealership, nice and efficient, when I received the Audi A4, it was very clean too, I will recommend to other friends to visit them.

KateD21

Apr 5, 2013

Based on a recommendation from a co-worker, i visited the Audit Westmont showroom to inquire about a new lease. I was very pleased with the service we received from our sales rep, Drew. He took the time to find out what was important to me and walked me through the entire process, from the paperwork to how to operate the many features of the car. Drew's pleasant personality and knowledge of the vehicle made the sale for me!

andrewjulian86

Apr 4, 2013

I found an awesome car I loved and unfortunately it was sold to someone else. Ozzie Haleem and Tim Trosclair found me the exact same car with lower mileage and made sure it was to my liking and did not charge me a penny over the amount of the other car.I will buy all my future cars from them. This place truly knows the value running a good business and holding the customer priority over making a quick profit. Even after the car drove off the lot Tim made sure to follow up with me and make sure I was happy, He even sent me a brand new grille so that the car would look brand new. These guys are great if you are looking to buy a car in the area you should check here first.

neurorad95

Apr 1, 2013

Mitch was very straightforward and honest. We discussed pricing options for the purchase of the balance on my Audi A5 lease. He was responsive to my needs and had excellent follow through from the time of my first visit into the show room and after the purchase of my vehicle.Excellent experience!

spartyfan

Mar 31, 2013

I recently purchased a used 2011 VW GTI from Drew Malone at Westmont Audi, and I can honestly say it was the easiest and lowest stress car buying experience I've had. I had exhaustively researched used GTI prices throughout the Midwest; when I saw the GTI for sale at Westmont, I emailed with an aggressive offer. Drew soon called me, and we quickly came to terms on a more than fair price. When I drove down from Wisconsin to pick up the car, I was completely committed to the purchase, but Drew still took his time (on his usual day off) to go through everything in an unhurried fashion. He made it clear that if anything was less than satisfactory, I could back out of the purchase without ill will. I love my new (to me) GTI and can wholeheartedly recommend seeing out Drew Malone if you're in the market for a new or used vehicle.

DR.H.

Mar 29, 2013

my sales associate was very knowledgable and polite, and gave me space and time to make my decision between 2 vehicles i was considering, NO pressure to buy. Audi and VW products are top-notch in every aspect. do not know about service yet, havent driven it long enough to need anything. i give it a 9 out of 10 for the experience. 1 beef was time to close deal, took hours! one area that could be improved upon!

krah

Mar 29, 2013

Excellent. I drove about an hour to go there because of the friendly , responsive service I received from previewing the stock on their website. I highly recommend. No attitude or snotty sales people- very well managed and run. The manager even thanked us personally. 5 stars!

broulleux

Mar 24, 2013

Great customer service and called me back the next day to tell me they could lower my interest rate.I would definitely recommend to others.

jmcamd

Mar 23, 2013

Mitch and the people at Audi were fantastic. I thought Lexus defined a great buying experience, well Audi is better. Not only are their cars superior but their quiet professionalism defines an overall experience that makes me committed to the Audi brand. Audi Westmont really takes care of their customers.

BillMauck

Mar 18, 2013

Greg Palys was very helpful and easy to work with and made my decision to purchase my A7 extremely easy. The dealership is close to home, very accessible, which makes it even more appealing. Haven't had to service it yet, so we'll see how that goes for future rating.

lynn

Mar 13, 2013

I recently purchased a certified 2012 A6. Greg and used car manager Tim were easy to work with and gave me a fair trade in for my older model A6. There was a misunderstanding with heated seats but the dealership promptly arranged for a fix which works fine. Nice to do business with a dealership which takes their customer satisfaction seriously. I'll be back in shortly for the 15K mile service and expect to be well taken are of...again.

Voytek P.

Mar 8, 2013

So far my best car buying experience. Realistic price, no shenanigans. Traded 2005 Lexus GX 470 for newer 2010 Lexus RX 350( I know it's Audi dealer). Thank you Art.

fivehole

Mar 8, 2013

Came in not thinking I was going to buy a new car. Working with Mitch and Kelley made the experience pressure free and enjoyable. I would would recommend the dealership to my family and friends.

Jill

Feb 28, 2013

Drew was great to work with. I am very satisfied with my experince at Audi Westmont.

1st Time Audi

Feb 26, 2013

Drew gets high marks for features / functions / customer service. As far as transparency regarding service questions, quality of CPO inspection, answering maintenance questions, they were average. The answers are the standard used car answers to make sure they don't lose the sale. My price was fair but not great. Negotiate the Audi Care. Buying process took too long. Overall, they had the car I wanted at a fair price. Would have preferred them giving me the real insight of the car as they knew I was buying the car - no reason for so many 'non-answers'.

Brent K.

Feb 22, 2013

Drew was a pleasure to work with. Definitely the best car buying experience I have ever had. Thanks Drew!

palak87

Feb 22, 2013

Leon was excellent. He went above and beyond to take care of our car. He was prompt and called to update us on the status of the car.

Rjamesvp

Feb 21, 2013

Leon in service is great. Highly recommend. I have been bringing my cars to this dealer for years. They always do great work while always doing a little extra than expected.

William G.

Feb 20, 2013

Every aspect of my experience was just great. I had a wonderful experience at Audi of Westmont. I was very impressed with the sales staff and finance department. My sales person was very helpful and professional. I really appreciated the no pressure experience. I will highly recommend Audi of Westmont to my friends and family.

first time Audi buyer

Feb 18, 2013

I had been looking for a new car for while, comparing lots of luxury mid-size SUV's. I had always liked the Q5 but was a little intimiated by it. Drew took the time to explain all the features on the car and made me feel comfortable buying it. Even after I had it for a few weeks, I took advantage of their Second Delivery program where Drew walked me thru all the features one more time. That really helped me to love this car! The entire staff and management at Audi Westmont are fantastic, and made the car buying expereince a pleasure!

Tom Hammond

Feb 12, 2013

A Great experience all around.. Drew Malone made the process very smooth and transparent. Very responsive and quick to accommodate in anyway possible. He knew the Audi product line well and offered his personal experience and knowledge from being a car fanatic and Audi owner himself. With his great service and the overall haggle free environment, it made the decision easy for me. Happy to make the switch from BMW.. Thanks again Drew, see you by 2015 for the Q7 S Line re-design!

wb9twi

Feb 11, 2013

CAR IN FOR 35K CHECKUP. ALL GOOD, EXCEPT FOR WASH, WINDOWS SPOTTED SO BAD CANT SEE. WISH THEY WOULD AT LEAST DRY THE WINDOWS ESPECIALLY DRIVER'S & PASSENGER SIDES!

RandyChicago

Feb 9, 2013

I spent nearly half-a-year researching the car I wanted to replace my aging Acura RL with, visiting multiple dealers/brands. After finally deciding on the vehicle I wanted, I approached the dealer I had been working with (who I won't name), ready to make the purchase. He would not deal on price at all, so I walked out. Even though I hadn't worked with them, I drove to Audi of Westmont immediately, and when I walked in, I met Drew Malone, who asked me if he could be of assistance. I told him the car I wanted, and minutes later we met with his sales manager Ozzie, who was also very professional. The car I wanted wasn't available, so after we agreed on the price, they gladly placed the order for me. Several months later, my father was in an accident (rear-ended) that totaled his car. While he hadn't planned on replacing his car at the time, he knew about my great experiences with Drew & Ozzie at Audi of Westmont, and we went over to see what might work for him. We found a great used 2012 model with only 7,000 miles on it, and again, after agreeing on a great price, purchased it a day later. Drew owns an Audi and is passionate about driving - he may be the most knowledgable car salesperson I have ever dealt with. He also wants the best for his customer - he really let me, and my dad, take our time to find the right vehicle, at the right price for us - no pressure. I highly recommend Drew, Ozzie, and Audi of Westmont in general.

RandyChicago

Feb 9, 2013

I spent nearly half-a-year researching the car I wanted to replace my aging Acura RL with, visiting multiple dealers/brands. After finally deciding on the vehicle I wanted, I approached the dealer I had been working with (who I won't name), ready to make the purchase. He would not deal on price at all, so I walked out. Even though I hadn't worked with them, I drove to Audi of Westmont immediately, and when I walked in, I met Drew Malone, who asked me if he could be of assistance. I told him the car I wanted, and minutes later we met with his sales manager Ozzie, who was also very professional. The car I wanted wasn't available, so after we agreed on the price, they gladly placed the order for me.Several months later, my father was in an accident (rear-ended) that totaled his car. While he hadn't planned on replacing his car at the time, he knew about my great experiences with Drew & Ozzie at Audi of Westmont, and we went over to see what might work for him. We found a great used 2012 model with only 7,000 miles on it, and again, after agreeing on a great price, purchased it a day later.Drew owns an Audi and is passionate about driving - he may be the most knowledgable car salesperson I have ever dealt with. He also wants the best for his customer - he really let me, and my dad, take our time to find the right vehicle, at the right price for us - no pressure. I highly recommend Drew, Ozzie, and Audi of Westmont in general.

acl67

Feb 4, 2013

I have had the opportunity to see the absolute worst in dealerships and the absolute best in dealerships over the 12 cars I have purchased in my lifetime. The best dealerships are responsive, patient, fair, but most of all HONEST. Mike and Ozzie made the trade-in and purchase of an ordered future Audi seamless and fair. They are outstanding individuals who make the purchase experience rewarding and where you feel that an equitable deal was reached for everyone.

robkass

Feb 4, 2013

Mike Morgan was a pleasure to work with. He had excellent follow-up and made the whole ordering and sales process as simple as possible. I would definitely deal with Mike and Westmont again without hesitation.

tamarajabour

Feb 1, 2013

Mitch spent alot of time explaining and answering all the questions I had about our new car purchase. He was very accurate about the date of delivery and even offered to come to our house in order to set-up the car's garage opener with our garage door opener.

mirza_baig

Jan 30, 2013

Great dealership, great people! Drew Malone really knew his cars, and his customer service is by far the best I've seen (I'm a car nut). Kudos to him and Audi Westmont in supporting my quick turnaround. Even after my purchase, Drew went the extra mile to follow up with me on any questions, and helped facilitate some warranty issues with the service department (something he didn't have to do). He still follows up with me (30 days after purchase). Now that's service! They have found a loyal customer in me. I will repeat again!

mbaig105

Jan 30, 2013

I am a car nut, and I can confidentally say, that of the many dealerships that I've been to, including other Audi dealerships... Audi of Westmont knows cars better than the best of em. It must be a part of their training because I found the information, knowledge and expertise about the product consistent with every member of the team. I especially want to call out my sales rep Drew Malone, who made this car buying experience very very positive. His service really set him apart from others I've dealt with in the past.I will repeat and highly recommend this dealer and Drew to my family and friends.

ScottieOConnor

Jan 28, 2013

I cannot say enough good things about Audi Westmont. The used Infiniti I wanted was in great condition, drove like a dream, and was listed at a very good price. After a test drive, I sat down with the salesman who was friendly and very straightforward and honest. He gave me a generous amount for my trade-in, and then gave me an unbelievable price on the Infiniti. No haggling or tactics. Just an amazing deal--I couldn't say no. I am very happy with the car and thrilled with the price. I would love to get my next car here, and I will certainly recommend Audi Westmont to friends and family.

Steve

Jan 16, 2013

Blake Farmer is always responsive, reliable and friendly. He is knowledgable and very engaging. He promptly calls me with updates on my car with any service or repair issues that arise during the work and calls promptly when the work is complete and the car is available for pick up. The dealership always has a clean loaner vehcile available for me to use while my car is in service. While Blake stands out, everyone at Westmont Audi is energetic and highly customer oriented. The dealership facility is clean in the service bay, new and comfortable showroom.

Matt L.

Jan 14, 2013

Great people to do business with. The low-pressure environment is very comfortable: you ask when you need help instead of being hounded by salespeople. Take your time, have a bottle of water, coffee or tea, and choose your car in comfort. Very, very nice.We knew what we wanted when we walked in and they worked with us to give us a great deal. The transaction could not go more smoothly. We love our new car and enthusiastically recommend salesman David Spoljoric and his support in management and finance because of our wonderful experience.

c.ducommun

Jan 14, 2013

Leon handled my call courtesly and efficiently from the get go. On the initial call for the appointment he asked pertinent questions and ended up knowing exactly why I was making the appointment. He kept me informed as to what was gong on with my car and let me know when the work should be completed. No question on my part was insignificant. Leon matched my very high expectations of Audi.carol Ducommun630 969 1930

Matthew Lenell

Jan 14, 2013

Great people to do business with. The low-pressure environment is very comfortable: you ask when you need help instead of being hounded by salespeople. Take your time, have a bottle of water, coffee or tea, and choose your car in comfort. Very, very nice.We knew what we wanted when we walked in and they worked with us to give us a great deal. The transaction could not go more smoothly. We love our new car and enthusiastically recommend David and his support in management and finance because of our wonderful experience.

katpath

Jan 10, 2013

When I discovered a low oil light on my rental A3, I found the nearest BP station and tried to find an oil that might work.I called Audi America and the agent there was most helpful but we couldn't determine if the oil I had in hand would work, so I asked for the closest dealership and found the Westmont Audi 2miles away. My partner has an Audi A6 so it was nice to find such a helpful man James in this dealership. He immediately assisted me so I could take my daughter to her appointment at the hospital for a test. What a wonderful experience. Zipcar is very lucky to have such a vehicle in their livery. Thank you again, James.

plash

Jan 8, 2013

Negotiated price online beforehand, when I got to the dealership everything went according to plan. The transaction was handled courteously and efficiently. The sales staff was very helpful.

Ryan O'Connor

Jan 7, 2013

When I walked into Laurel Audi of Westmont back in August 2012, the first thing that I told Drew was that I am a pain in the butt customer, and that I would be taking my time with deciding what my new car would be. Drew was BEYOND patient with me. I was looking for the exact CPO car within my price range / option range, but unfortunately never found one. The way that Drew treated me was amazing, at no point in working with him, did I feel like he was a typical car salesman. I must have looked at multiple CPO cars, and he kept telling me that if this wasn't the exact car I wanted, that I should hold off until the right one came along. I was shocked! Most salesmen try to pressure you into a car that is not the perfect fit for you with famous lines like "This one won't last", or "A deal like this doesn't come around often". In fact, never once did Drew use any line on me. He was very knowledgeable about these cars, you could tell that he is passionate about these cars. Finally, after 6 months of dealing with me, Drew was able to get me into a new 2013 A4, which I ordered on Saturday 1/5. I met the GM, Ozzie, who was more than accomodating to answer my questions and concerns. I absolutely see no reason to go to any other Audi dealership if you are in the Chicagoland area, this group takes and exceeds the highest customer expectations.

Dean Douglas

Dec 27, 2012

The total sales process was very professional and exceptionally well done. Mitch did a phenomenal job and was a pleasure to work with. i would highly recommend working with the Westmont Audi Team

Rick Gulliver

Dec 20, 2012

Mitch was totally open and honest about the situation as it related to the product and my trade. He was prompt on responding even on Sunday's - very impressive. He provided alot of throw ins and reveiwed all of the functions throughout the car thoroughly - in fact I have not called or referred to the manual yet.

Craig_J1

Dec 19, 2012

I had a very good experience working with Drew. He was very professional and patient. Took the time to thoroughly explain the vehicle and it's features. Very quick to respond when I had any questions about equipment or the process of ordering. Drew is also a car enthusiast, so you can sense his passion for the product he sells.

Craig_J1

Dec 19, 2012

I had a very good experience working with Drew. He was very professional and patient. Took the time to thoroughly explain the vehicle and it's features. Very quick to respond when I had any questions about equipment or the process of ordering. Drew is also a car enthusiast, so you can sense his passion for the product he sells.

kimvarga

Dec 10, 2012

I came in to look at a different car, but fell in love with the A6. Mitch took excellent care of us, and we bought a car that same evening. Thanks for the great care!

blackwing.com

Nov 28, 2012

This is our third Audi and the first two we purchased up north of Chicago.We live 52 miles from Audi Westmont but would only purchase pour next Audi from them. This is the way we like to purchase a car.

nickperio

Nov 28, 2012

I have had in the past nothing but great service and value at the Westmont Audi dealership. This was my third Audi purchase from this dealership and even though I live in the city of Chicago and have my service performed at Fletcher Jones Audi in Chicago, I keep coming back to Westmont to purchase my vehicles. Mitch Massaro was great to work with, kept me informed of my car's arrival from Arizona and was very very helpful with my purchase. I always recommend Audi of Westmont to my patients and could not be happier.

sabbate

Nov 21, 2012

I had a great experience with this dealership and most specifically with my sales person Drew Malone. Drew worked with me over the course of several weeks to find me just the right car and when he did I was exceptionally pleased. I love my new Audi. The team was honest and pleasant to deal with throughout the entire process and transaction. Do not hesitate to work with Drew or anyone on the Audi Westmont team.

Joe Hudetz

Nov 19, 2012

Thanks to Drew Malone I had a great buying experience and would highly recommend him to friends or family. Thanks Drew!

AnthonyMun

Nov 13, 2012

This was my first Audi experience and Westmont Audi exceeded my expectations. In fact, I flew in from another state to purchase my CPO vehicle. It was a pleasure working with Drew (sales) and his management and finance teams as they made my overall experience a great one. Specifically, Drew was prompt, honest and upfront with all of my questions and concerns. The management and finance team expedited the process (for me) as I was on a very tight schedule and this proved to be a key reason for my decision to purchase the vehicle at Westmont. In anticipation of my arrival, the Audi team had my car prepped and ready (on a busy Saturday no less) and the finance manager had papers in hand for a quick and seamless closing process. Overall, I was very happy with my experience.

depaolo

Nov 4, 2012

Mitch was an excellent sals manager. He collaborated with the Mercedes Benz dealership next door to execute a sale of a used audi a6 that they had just taken in trade. When the car did not pass the certification process due to replacement tires and wheels that had been placed on the car, Mitch worked with us to provide an extra year of warranty to make up for inability to certify the car. It was a pleasure to work with Mitch.

morelg

Oct 31, 2012

Mitch was courteous, highly knowledgable of vehicle and thorough. This was a repeat lease from this dealership. Price and service after sale have not disappointed.

siva123

Oct 26, 2012

Entire team at this show room was very much helpful. My special thanks to Ozzie, John, Shane and accounting person for making this purchase pleasant.

Couropmitree

Oct 15, 2012

We had a fantastic experience with Laurel Audi of Westmont. Mitch Massaro is an excellent salesman and should be recognized for his knowledge and customer service. This was probably the first time we actually enjoyed the car buying process and it was due to the employees at this dealership. I will definitely recommend my peers to Laurel Audi and they will have my business again when the time comes.

lawrence.marchesi

Oct 15, 2012

I had met Mitch months ago when I stopped at the dealership inquiring about the Audi S7 . though at the time not out yet, mitch did a great job of keeping me updated and touching base.The great part was Mitch never pushy,very informative on the product and let me go at my own pace. I thought himself ,along with the finance guy made it a great buying experience...or as great being on the hook for 95k can be ;7

cabrera1973

Oct 12, 2012

My experience at Laurel Audi of Westmont was excellent. When i arrived at the dealership, I was greeted by numerous members of the staff. It was also great to work with Mitch Massaro. Mitch was friendly and patient with all questions that I had and was responsive to my emails when I asked even more questions. When I did commit to buying my first Audi, Mitch was great and helpful guiding me through the process. My overall experience was excellent and I am truly enjoying my new Audi.Thanks

Bernie914

Oct 5, 2012

Mitch was very helpful by assiting me in deciding which vehicle would work best for my needs. I can't give a 5 for price because one always wants a better deal. I do believe I received a good value.

FredGSanford

Oct 2, 2012

My husband had gone to an Audi event at the Autobahn Country Club. He had gotten to drive all of Audi's high end performance cars and came home raving about them. He's been looking at New Grand Sport Corvettes before going to this event, but after going to this, I saw how excited he was about the Audi brand. So, I did some searching and found a Beautiful CPO S5 in Ibis white with Red interior at Audi Westmont. It was time for a road trip to Westmont to see the car.Upon arriving at the dealership, Naseem came out to greet us and was Very Professional, but friendly. He listened to us and patiently answered all of the questions that we had. I also liked that he didn't pressure us in any way, and just let us think and talk about the car. He even gave us his personal cell number to call if we had any questions.Naseem has been Very helpful by always being there to answer our questions. He also found out for us, that our new car had extra Audi care service on it. This was Great news for us. In my opinion, we couldn't have gotten a better sales person.

laurynas99

Sep 29, 2012

Great customer service, very professional! Great price on the car, no pressure on making the deal. It was quick and easy to buy the car. Also, having plates right on the spot is great! Thank you!

rossim

Sep 24, 2012

I had a great expience purchasing our Audi A4 from Audi Westmont. Mitch was very knowledgable and helpful in the purchasing process. I would recommend others to this dealership.

Hoehndd

Sep 23, 2012

Mitch was very thorough and helpful. He also followed up with me on numerous occasions to make sure that I was finding the car I wanted.

BevJoe

Sep 22, 2012

Very impressed. We arrived late in the evening BUT the customer services was right on time. Overall, it was a pleasant experience. We felt that we were respected and our wants and needs appropriately addressed.

bartali

Sep 20, 2012

The sales experience was low pressure but attentive. Everyone was friendly and enthusiastic about the Audi. Mitch and the others in the sales and finance department were informative and straight-forward.

Harvey Chen

Sep 17, 2012

I sent an offer on Wednesday night, and got the reply early on Thursday morning, which was earlier than I expected. Mitch understood the content of that offer and clearly explained what he could do for me. We made the deal on Friday morning. I made the decision in such three days, which I think was relative short in a car purchase process. It is not only because I like the car, also because Mitch provided an excellent service! To be honest, I tried to find something about the car or the service that I could criticize on so that I could probably get a lower price. But I couldn't find any negative things in the process. I personally don't like to go back and forth in a purchase process, but most of time I have to because I don't feel comfortable with some dealers. The experience in Audi Westmont allowed me to avoid such kind of situation and to make the deal so quickly, I think Mitch helped a lot. Overall, Mitch did a good job and really helped me out.

hreiter4484

Sep 6, 2012

We recently purchased an Audi Q7 from the Audi of Westmont, and could not be more impressed and pleased. This was our first Audi and after our experience will definitely not be our last. John Tinault addressed my internet inquiry promptly, setting himself a part from the other dealers in the area. Understanding of my work schedule, he worked with me through e-mail, and did not pressure for a phone call or store visit. John answered all of my additional questions promptly and thoroughly throughout the entire process, even when it was a set deal that we would be in that night to purchase. John definitely saw this sale through to the end and beyond. And with that made it feel as if we were not in fact making a purchase of a vehicle but joining in the Audi family. Even though it was late at night, John still went through the car with us in detail, and even offered to be available with any questions we might have in the following days. Not once did he act as though he was being put out by staying hours after close. It was quite a different experience for us in purchasing a car. If looking to purchase a car and have minimal time, or e-mail is your preferred way of communication, you must contact John Tinault. Definitely will recommend and suggest Audi of Westmont and John Tinault.

john.marich.14

Sep 6, 2012

Mitch Massaro was Friendly, knowledgeable, easy to work with, no pressure. Test drives showed he had an intimate knowledge of all the car functions and in an A7 with complicated systems, he was able to explain everything in an understandable way.

Audi infatuation

Sep 5, 2012

so this was round two for me in terms of purchasing an Audi. My first experience, which was but four months ago, had taught me that there are still honest and trustworthy salesman left in this world, and that Drew Malone was one of them. This time around, my purchase experience was almost too good to be true! As expected, I was treated with utmost regard for my time and interest. At this dealership, the people I have come across have always been professional yet friendly, and have left no question unanswered. I understand that car dealers specialize in making money off of customers, but what business is expected not to? The Bottom line is, when you walk out of there feeling that there was complete fairness in the entire dealing process, and that your move to purchase the car leaves you with a permanent internal smile, then you know that your desired result has been achieved. Drew and Tom have made this a reality for me two times in a row.

Audia52013

Aug 29, 2012

Great experience with Mitch. Very knowledgeable and willing to help with anything. Would go back for future car purchases in a heartbeat.No negative experiences at all

rklitton

Aug 24, 2012

Drew Malone was a pleasure to work with and immediately differentiated himself from the other Audi dealers/salesmen I had been working with locally. Purchased a 2012 A-7 and the whole process was very smooth. the dealer overall is run very well and everything was handled very professionally and in consideration of my time. No Games whatsoever.I would highly recommend Drew and Laurel

Xxxxxxxx

Aug 22, 2012

Overall good experience, I need to check with my salesman to see if I was Mis- informed on some things

tondo

Aug 13, 2012

The Westmount Audi group answered all my needsWorking with Mitch compared to outer Audi dealerships was a great experience from the first time I met him through the buying process.I woul reccommend him and the dealer to anyone.

audia6

Aug 10, 2012

I own an Audi A6 2.7t and i am always coming in buying parts from the parts department. the crew is very kind and even inspected my car free of charge(i don't have a warranty and didn't even purchase the car here) they also top off oil and coolant for free. very good service.

Miguel

Jul 24, 2012

Drew Malone and the rest of the sales team at Audi of Westmont are simply the best. We worked out the deal very quickly. They provided as much information as I needed. I would recommend that everyone start their purchase of a new or used car there.

Diane Crisp

Jul 22, 2012

I had an excellent experience at Audi of Westmont. I recently bought a used car and had the pleasure of working with Mitch Massaro. He called me when he found a car that I liked. I went in and test drove the car and received a lot of good information so I could make a sound decision. Dealing with Mitch was great! I know that I got a good deal and would be happy to recommend Mitch to my family and friends.

dg24

Jul 18, 2012

Recently purchased a certified pre-owned Audi A5. From initial contact through test drive and delivery I had the pleasure of working with Drew Malone. What a great guy. Super knowledgeable, super helpful and super responsive. If you're shopping for an Audi...call Drew.

wbiraylaw

Jul 15, 2012

my experience with my salesman Drew was outstanding, he was very knowlegable friendly and prfessional. i have purchased over 12 vehicles this was my best.

chgoes

Jul 11, 2012

I recently purchased a new A4 from Drew Malone at Laurel Audi of Westmont. I could not be more pleased with the service that Drew and the dealership provided. I did a lot of research before my initial visit and came armed with plenty of questions. Drew was extremely patient and answered all (and I mean all) of my questions. He was able to deliver on my request for extended warranty information and put me in contact with Jason Bulthuis, Finance Manager at Laurel Audi. Drew and Jason made the car buying process painless and enjoyable. I would recommend asking for Drew Malone if you are considering buying an Audi. I expect impeccable service as a customer and Laurel Audi delivers.

jccool2j

Jun 29, 2012

Overall very please with the process and time to purchase the vehicle. The team was very helpful and attentive while also being easy to work with. Not one time did we feel pressured or uncomfortable. We ended up with a good deal and of course love our new A4!Special thanks to Drew Malone.

sausan

Jun 26, 2012

Mitch was very helpful and very professional in dealing with us. When we changed our mind about the color, he immediately found a replacement for us.

chuckhaling

Jun 25, 2012

This was a great buying experience. Both Mitch and Ozzie were great to deal with. Feel like I got a fair deal and that I was treated well.

Remcgraw

Jun 20, 2012

Crazy continuous detail upgrades! Blacked out plate bolts, windo sticker lamination, preload MMI, and more. Mitch is insanely good. He just kept perceiving who I was and what I valued then delivering more details. He was so in touch that he suggested tint. I actually already had an appointment. I was glad to see there were no dealer stickers on the back as well. That saved me the 20 minutes at home.

Fine cars

Jun 13, 2012

This was my first experience with Audi of Westmont and a very pleasant one. My sales associate and all staff were very nice and attentive to your needs and never pushy. Would recommend doing business again. Thank you for a great experience.

Selena4579

Jun 7, 2012

I had a very pleasant experience at this Westmont Audi. I had been to a few others Audi dealerships in the surrounding area and was not happy with the level of service I received. At Westmont Audi, our salesperson Mitch was very easy to work with, and the sales and finance team were equally friendly and easy to work with.

sabanm

Jun 1, 2012

As you can see my experience with Mitch and Westmont Audi was very pleasant. I ordinarily dislike buying cars and have not been in the market for a car in several years. Mitch went above and beyond my expectations in buying my vehicle and certainly will deal with Mitch and Laurel audi in the future. Also your service folks are outstanding and pleasant to work with.Thanks!Michael and Camilla Saban

wacker14

May 23, 2012

Mitch was outstanding to work with. He is very knowledgeable was interested in our needs. He took the time to help us determine which car was best for us.

camsanch

May 17, 2012

Offered great service throughout the whole process and was very helpful in finding the right car for me. Made several recommendations that he thought would be great for me.

tbruess

May 17, 2012

Mitch is always a pleasure to work with which is why my lat four cars I have bought from him. I recommend Mitch to all my friends.

wprovencher

May 17, 2012

Mitch has provided quick service, limiting my time in the dealership and providing answers to all of my questions. Further, he delivered exactly the car i wanted.

steve813

May 16, 2012

Mitch was knowledgeable about the Audi we were interested in purchasing. He was very easy to work with and never overbearing. I have had my other Audi serviced at Audi Westmont for the last four years and have always found everyone to be friendly, courteous and helpful. It's a pleasure doing business at Audi Westmont.

Chris

May 11, 2012

I just purchased an Audi A5 convertible from Audi-Westmont and have nothing but extreme praise for the salesman, Drew Malone. His attitude, professionalism, and willingness to do whatever I needed to make my experience great was phenomenal. He stayed on top of me in a polite way, never pressuring, but always reminding me of next steps. The entire process was painless and I believe the final negotiation was fair to both sides. My kudos to Audi-Westmont, but more directly to Drew, who demonstrated what professional sales is all about.

Victorgalati

May 11, 2012

Drew Malone and the staff at Laurel Audi went out of their way to find us the car we wanted, going so far as to re-route a Q5 from Germany to Chicago. We appreciate their diligence and the professional way in which they handled us and thier business. We also received excellent after sale training and service for our new car. I would highly recommend Laurel Audi and Drew Malone. Victor Galati

pogs89

May 9, 2012

I highly recommend this group. Brian and Art were very patient with me. I had many questions, many test drives and provided me with several options for cars. Brian listened to what I wanted and found cars that met my needs. Doesn't sound like much, but it was very valuable to me, since I kept changing my needs. Art, in Brian's absence, stepped right in and became a trusted advisor. He provided excellent on the day of the purchase and continues to stay in contact with me to ensure all my questions are answered.

Markwilo1

May 7, 2012

Far and away the best car buying experience ever. Staff was friendly, professional and expert. My salesman Mike Morgan really knows his product and understands the customers expectations when buying a premium brand. Brad in finance was detailed enough to be informative and thorough, yet kept the process moving to avoid it being painful. I would recommend this team 100%.

willwolf

May 3, 2012

Mitch was very helpful and responsive. Was knowledgeable about the car and patient as I was deciding. Provided a good introduction to the car and its functions

Bojose

Apr 27, 2012

Excellent service by all dr.b oliapuram Jose md?would recommend to anyone..the persons were very informed,courteous and helpful.the car was in good condition and was shown to me well

rmandell

Apr 27, 2012

Mitch Massaro was both professional, responsive and did not attempt to oversell the product. I believe he was the best auto salesman I have ever dealt with. I will use him in the future and highly recommend him to others.

smsplant

Apr 19, 2012

I found a certified used car on the Audi CPO site, and then spoke to Mitch a few times over the phone asking questions. He was always very helpful and straightforward. I explained my intent to travel into town and look at this and another vehicle and he was always very courteous and professional.Most importantly though, he was completely honest about everything - unlike other dealerships I've dealt with.While I wouldn't have minded haggling the price down some more, it was a very competitive price for the model of vehicle and miles on it.The car was exactly as he had said it was, and I couldn't be happier.

rpmmd

Apr 15, 2012

Mitch was by far the most trustworthy and knowledgeable salesman I have ever encountered. He was sincerely interested in meeting my needs as well as making a sale. He was an excellent listener, and explained vehicle and purchase options to me in a clear and forthright manner. Mitch was extremely professional and a major factor in my decision to buy.

audiq55

Apr 14, 2012

This is our second Audi we purchased from Mitch. Last year my husband bought a new Audi from Mitch and he has been very happy with the car. Mitch is a reliable and great sales person to deal with. We just bought our second new Audi from Mitch this month and again the process is great. We are so happy with this dealership from sales to service they really want to please their customers.

scaryfast6913

Apr 13, 2012

We had a great experience with Westmont Audi and our salesman, Ed Riedmaier. It was quite pleasant to not feel pressured to do anything we didn't want to. We were talked through everything with our very knowledgeable salesman. I researched our vehicle extensively before going to the dealer, and our salesman answered every technical question I had- quite impressed. We bought our vehicle that day and I would rate this dealer 5 stars for it's honesty and fair price. I would recommend this dealer to a family member.

smittymarkm

Apr 12, 2012

Just wanted to let anyone interested know that the Service Department at Laurel Audi of Westmont has always been terrific. I came in this last week, without an appointment, because my 2010 Q5's service light was coming on. James Faulhaber took care of me personally and noticed that the oil plug was missing. James not only took care of my immediate problem, but also ordered the oil plug and had it delivered the very next day at no charge. Thanks James!

ecarbon

Mar 30, 2012

Mitch made the whole purchasing a new car a wonderful experience! Very helpful explaining all the "bells and whistles" of the car. Would definately recommend him to others.

Karenlk

Mar 30, 2012

My husband and I recently purchased an A4 from Audi Westmont. Drew Malone was our salesperson. We were extremely pleased with the entire experience, largely due to the excellent customer service that Drew provided. We have been purchasing new cars for the past 35 years and without question, this recent experience was our most positive. We normally purchase a car after much preparation and just two or three visits to dealerships but in this case, we visited this particular showroom at least five times before ordering the car. Drew was extremely patient during our deliberations, never pressuring us to make a quick decision, which had been more typical of many of our prior experiences at other dealerships. He also seemed genuinely interested in making sure that we made a thoughtful and well-informed decision. I was also impressed with the way that the price of the car was negotiated between the sales manager and us, quickly and efficiently. Finally, Drew was very thorough when he explained the numerous features of the car. He stayed with us very late even though we knew that he was supposed to leave one hour earlier. He even offered to come to our home as needed to review any of the features. Again, we never felt pressured but rather felt that we were his major concern. We highly recommend Audi Westmont and Drew Malone.

Matt1236

Mar 30, 2012

Shopping for a new car can often times be a very stressful experience as one never knows what type of sales personality to expect when they walk through the door. As soon as I was approached by Mitch I could tell that this was an honest person who had a sincere interest in making sure that my experience was a pleasant one. Mitch was very focused on understanding what my needs were and he listened to everything I had to say before showing me any cars. Right away I was able to trust him and in the end, I could not be happier with my experience. I will certainly be recommending the dealership to friends and family.

Robert

Mar 29, 2012

We just purchased a new Audi A4 from Westmont Audi and I just wanted to share my experience. We dealt with a salesman named Ed Riedmaier and had a tremendously positive experience. It is not everyday we buy a new Audi, and we were very happy with the knowledge of the salesman and his professional attitude. He knew the car very well, and was able to explain every detail of the cars operation to us. He was not "high pressure" and we felt very comfortable working with Ed. I would recommend this dealer to friend or family.

rsradnay

Mar 29, 2012

Have bought 5 cars from this dealership and made several referrals and never had a problem. Ed Riedmaier is someone tht can be trusted to treat you fairly and has tremendous knowledge about all of the Audi cars and products.

j. michael

Mar 28, 2012

Dear Sir,This note is to express my feelings regarding my experience with your dealership. The fact that I did not find the used car in your inventory is a minor point. In every contact I had with my salesman Ed Riedmaier, there was a sense of that I was an important customer. Ed went above a beyond to try to locate my desired transportation, but there was none to be had in his system. I have continued to come back to the dealership, to ask advice from Ed regarding service on my cars and still receive above and beyond reception. I must point out the fact that you are greeted everytime, by all employees, in the most cordial way. You have a "best of class" salesman and "best of class" dealership.J. Michael

naturner19

Mar 27, 2012

I recently bought a new A4 from Ed at Westmont Audi. He was very thorough, respectful and answered every question I had. I felt very comfortable working with Ed right off the bat and would highly recommend him to anyone looking to buy or lease an Audi. Thanks again, Ed, for all of your help!

rufun2

Mar 27, 2012

I leased a car from Ed 42 months ago and now my lease is coming due. I feel Ed went out of this way to explain the buy vs. lease options to me on a new 2012 Q5. He is knowledgable, courtesy and timely in getting back to all my questions, whether in email or live or by voicemail.

mlondon

Mar 24, 2012

They are very dishonest. They messed up my paperwork, specifically my pay off amount provided by my bank. As a result, they shorted me $590. They admitted to the mistake, but told me too bad and they would not pay me the $590 owed. I purchased a $93k automobile. This is the worst service ever. DO NOT SHOP HERE. There are plenty of other dealerships...

rickmattoon

Mar 23, 2012

This is a class dealership. Low pressure sales and very helpful. My service experience has also been very good. I have worked with Naseem on both a lease and a purchase and have found him to be first class.

sonia84

Mar 22, 2012

Mitch was attentive despite him being a busy bee with other clients He was very knowledgeable in the product and wasn't a pushy salesman. He explained the features in the my new Audi 2012 thoroughly and took his time, I did not feel rushed. He also worked with his finance manager to get me great deal!

tebrown1

Mar 22, 2012

We were looking for a certified pre-owned Audie Q5. Of the 4 possibilities available at Audi Westmont, we were able to buy the perfect one for our tastes. Our sales person was Juan Andino who we learned has been with Audi Westmont for eleven years. Juan is very personable and knowledgeable. He answered all our questions, was not in a hurry, and we felt he cared that we get the right vehicle for our needs. We had not planned on trading our 2006 Murano because other dealers had given us such poor trade-in value but Tim Trosclair appraised it and gave us a very fair value which gave us significant sales tax advantage as well. Jason Bulthuis, Finance Manager, handled the paperwork details very professionally and cordially. All in all this perhaps the most satisfying experience we have ever had purchasing a vehicle. We highly recommend these people and Audi Westmont. We live near Champaign in east central Illinois. It's a two and a half hour drive from our home to Westmont. This was our first visit to Audi Westmont and I'm sure it won't be our last.

Roadster

Mar 21, 2012

I recently found a 2011 Audi TT that I was interested in at Audi of Westmont on Cars.com. I used the online form from the listing to ask a few questions about the car and got a prompt response from Ed Riedmaier. Ed was extremely helpful answering all of my questions by email or phone. After a couple of weeks talking back and forth we reached an agreement on price and I flew up from Alabama to pick up my new to me TT. The whole experience at the dealership was efficient and professional. They had all of the paperwork done and me on the road in about two hours.

mptugs

Mar 20, 2012

I recently purchased a 2007 Audi S6 from Audi of Westmont. The overall experience was really great! I worked primarily with Ed Riedmaier and his trusty side kick Drew. They were both very knowledgeable and aimed at providing complete and positive service in the sales experience. My hat off to Ed for his patience with me and professionalism. I tend to be extremely particular and my car buying takes between 6 and 12 months. I first test drove an S6 6 months ago and determined that this would be a good car for me, then took 5 months to figure what options I wanted on it and wait for another to come available. Ed was subtly available to answer my questions and keep me in the knowledge of what I wanted but he never felt pushy or intrusive. He simply was pacient and helped manage my buying process. I would be happy to work with Ed or Drew in the future and i think that their attitudes are most likely representative of the general professional and positive buying experience of this Audi dealer.

Esther Bryan

Mar 16, 2012

From the moment we walked into Laurel Audi of Westmont it was a great experience!This is the fourth car we bought from that dealership and have been pleased with each transaction.We highly recommend them. Mitch is an outstanding salesperson and Ozzie went out of his way to make sure everything went well.Esther Bryan

lmasini

Mar 11, 2012

I visited this dealership to look at certified pre-owned cars and to hopefully purchase my very first car. I had many questions due to this, and both Mitch and Dennis were absolutely wonderful salesmen. They were very knowledgeable and answered all my questions very well. They taught me everything I could have hoped to learn about my car and more. I quickly fell in love with the car and came back three days later to make the final purchase. I could not have asked for a better experience in buying my first car. Thank you!

msjones

Mar 10, 2012

I never worked with this Dealership before. The very 1st conversation I had with Mr. Jason, kinda put me at ease. He was very professinal, he made me very confortable. Buying a car out of state, and wasn't able to see, I was a little afraid. Working with THIS Dealership ease my mind. They went through the entire process with me. I would like to personally thank everyone involve in my purchase.

Vincent Soto, Sr.

Mar 8, 2012

Naseem was an excellent sales rep. He was knowledgeable, courteous and friendly. We could not have expected more from him. We would ask for him in the future if the need arises.

Ahicks

Feb 28, 2012

Wow, my husband and I had a great experience purchasing an A4 from Mitch. We visited 2 times and purchased the car on our 3rd visit.Mitch was very knowledgable and extremely helpful when we were trying to decide on the model we wanted. In addition, he encouraged us to keep in touch and to stop by if we have any questions. We're looking forward to having a great relationship with Westmont Audi!

jvelasqu

Feb 25, 2012

It was worth the drive to visit the dealer. Great showroom and a very friendly staff. The process did not feel rush nor did I feel pressured to purchase.

mraccuia

Feb 22, 2012

I have purchased three vehicles from Ed. He has always been honest, fair and has had the highest integrity. Most recently he went above and beyond for both me and a friend by working diligently to get us the best deal possible on a trade. My friend checked with other dealers and no one touched the service or price that he ultimately did. Great work again.

raghu_a

Feb 16, 2012

Mitch was very pleasant to work with. He answered all my questions and concerns and gave his full undivided attention.I would definetly recommend Mitch and this dealership to my friends.

AudiLover123

Feb 12, 2012

I was referred to Laurel Audi by a friend, and his recommendation was dead on! Mitch did a great job answering all my questions and I forming me about things I wouldn't have even thought to ask. I walked away with a beautiful new car and couldn't be happier with my experience! If you need a new car, Mitch is your man! Seriously... go see him now!

AudiA8L

Feb 7, 2012

Recently purchased an A8 from Drew and I was very satisfied with everything from start to finish. I ended up with a great deal and it was a pleasure to work with Drew and Dan(the sales manager). I am loving the car and glad that I got to work with this dealership and would highly reccomend Drew for anyone looking for a new A8.

Harryjones

Feb 6, 2012

Just a quick note to comment on what a great experience my wife and I had purchasing our Q7. Drew Malone did a excellent job both before and after the sale. His professionalism and sincerity bring a true asset to the Audi brand. We have told many of our friends and family and highly recommend working with Drew. Thanks again!

sbkangas

Feb 4, 2012

It was a seamless transition from trade in to driving away with my new Audi. Respectful and knowledgable staff.Definitely would pass along Mitch's name.

hopenightingale

Jan 28, 2012

Mitch Massaro made a challenging experience into a rewarding and pleasant one. While I was not happy to part with my old car, it was time to get a new one. Mitch took the time to explain the pros/cons of each model and feature, and waited until I felt the decisions were the right ones. He called me at each stage of the car's shipment from Europe to the dealership. When it arrived, he patiently described all the "bells and whistles" on the car so that I would feel comfortable, and offered to make time day or night to help me with any questions about how to operate the awesome car (Q5) that I bought.

holidaytime

Jan 18, 2012

Was looking for a good used car and ended at this dealership and was impressed with the quality of knowledge of the salesman that helped us John Tinault. He was very partient with us we are very picky. We would go back again when we are looking for another car.

m.forrest ramsey

Jan 17, 2012

I felt very conforable talking with John about the cars your dealership had in the show room at the time of my visit and, based on the info i received from John I can now discuss what we as a family would like to choose as our family car. once we have decided we will be back as a family to drive off in our new car.

Auditt04

Jan 10, 2012

Out of state buyer. Purchased an 04 Audi TT. Dealership was very professional. Salesman, Drew Malone, was very honest and knowledgeable. The process of buying the car was made easy. The Audi TT was in solid condition, and it was priced aggressively.

Auditt04

Jan 10, 2012

Purchased an 04 Audi TT. Out of State buyer. Excellent experience. Salesman, Drew Malone, was honest and knowledgeable. Nice car at a great price.Would recommend.

Gombay

Jan 9, 2012

The car purchase experience was ok. The issue was with an error made in the titling / licensing. Two trips to the dealer, the second with an appointment with the GM, which he missed, and it's still not cleared up.I should have bought the car from Continental in Naperville and suggest that's what you do.

uzenke

Jan 9, 2012

We bought a new Audi Q5 at Audi Westmont. Our salesperson was Ed Riedmeier and he was very knowlegeable, reliable, and friendly. The transaction was very smooth and there were no problems or complication. The price was great too, no dealer in the Chicago area could match the price. When we had to wait for the registration to be completed, we were offered complimentery lunch at a nearby restaurant.Even though it was a busy Saturday, Ed took the time to show us every detail of our new car. He explained all the functions and made it very easy to understand hoe everything works.We were very pleased with the service and the sales transaction.

Bobkusn

Jan 4, 2012

I went to Audi of Westmont to look at an A4 that I found on line, but when I got there it was already sold. John was very friendly and professional during my visit...even though I didn't buy a car, i would return because of John.

Stijani

Jan 4, 2012

John T. at Laurel Audi-Westmont provided great customer service. He was very responsive to my questions. He made the process easy and straightforward. He was very helpful in finding me a 2012 A4 with the specific features I was looking for. Would definitely go back to this dealership for my next Audi.

bignaszak

Dec 30, 2011

So I have been an admirer of Audi for a long time, i drove a Toyota Avalon for a while and decided to upgrade my life style to an Audi s5.John Tinault was my sales adviser,he fitted me into a few cars that we narrowed down and i have to say, he has been the best guy Ive have ever dealt with at a dealership. good job westmont!! i will defiantly recommend you guys!!

glenn7837

Dec 22, 2011

I just wanted to take a brief moment to write this review because it is very hard to find good customer service. My wife and I walked into your dealership not knowing what type of vehicle we wanted. Your salesmen John Tinault approached us and asked if we needed any help, at first I was very hesitant to say yes because he looks so young and I figured he did not have any experience but I was wrong. Every question we had he knew the answer. We told him what our budget was and he never tried to to sell us something that we could not afford. I have two kids which will both be driving in the next few years, and I can guarantee that I will contact John when the time comes to purchase them vehicles. I love your vehicles, I love your beautiful dealership and I enjoyed buying my car from John. Thanks again. Sincerly Glenn Edwards

Koula67

Dec 2, 2011

We went to Audi of Westmont to look at an A4 that we found on line, but when we got there it was already sold. Drew took the time and found us the same exact car in just a different color for the same price. He was very friendly and honest and wasn't pushy at all. I would highly recomend Audi of Westmont and Drew!

Aquila112

Nov 29, 2011

I have once again had a great experience with the entire team at Laurel. They listen and appreciate their customers. I am a 5 time customer, need I say more!!! This is a great dealer and TEAM!!!! Do not change. Thank you!

Acura tl type s

Nov 28, 2011

Buying A car from Laurel Audi of westmont was definitely a great experience. Salesman was friendly and helpful. Definitely pleased with the buying process.

ChaseAmos1

Nov 28, 2011

My boyfriend and I were interested in a CPO S5 we found online. We called in to inquire about it and were introduced to Drew. After answering a few questions we decided to come in and take a look. Drew was great to work with, knowledgable and professional. The car was amazing so we had figure out a way to buy it. The price on the car was very reasonable, no need to haggle much there, but we needed a good deal on our trade for the deal to make sense. We spent about 15 to 20 minutes total negotiating with the sales manager via Drew and ultimately got a good deal on a car we love. We happened to come at a fairly busy time and had to wait 30 to 45 minutes to see the finance manager once the deal was hammered out, but once we sat down with him that process went quickly and smoothly as well. Drew has followed up with us a couple of times to make sure everything is well and to see if we have come up with any questions - a first for us. The car was perfect, staff was great, and we left happy.

John B

Nov 26, 2011

I can say that i am one that researches over and over and over....and yet i was still bombarded with massive amounts of info on the audi a7 that i didnt know after months of research....and the custom experience that is offered is wonderful! thank you guys!!!!!!!!!

naroola

Nov 8, 2011

I just moved in the Chicago area and was in the market for a new car for my commute to and from work. Over the past couple of weeks, I had looked at a number of cars (and dealers) in the area - BMW, Mercedes, etc. but I didn't like the cars or the attention I had received from the salespersons during my visits. I liked Audis too so late one evening, I walked in to Laurel Audi of Westmont after reviewing their inventory online. I was promptly greeted by Drew Malone who was very patient in showing me the A6 and A7 vehicles. However, I was not too thrilled by those until my eye fell on the Q7. The dealership was about to close for the day, but Drew was very patient and arranged a test drive for me. I loved the car - and Drew was very knowledgeable and a car enthusiast. He did not give me the standard car salesman BS and never forced me to make any decisions.I was so impressed by the service I had received at Laurel Audi and specifically Drew Malone, that I decided to lease the car the next day. I picked up the car later that week and Drew had it ready all spic-and-span in their green room. He went through the entire car setup, features, voice training, everything from front to back over the course of an hour or more - I was thoroughly impressed! He stayed way past closing time and was very patient. Over the next few days, Drew reached out to me via email and telephone and made sure that I was satisfied with my purchase and if I had any questions/concerns with the vehicle of the service I had received. Most salespersons would tend to forget about you once you have completed the sale, but Drew is not like that - this is very refreshing!If you are in the market for a new or used car, go to Laurel Audi and demand for Drew Malone - he is really not the typical car salesman you come across elsewhere, he knows his stuff, and you wouldn't be disappointed at all! Also, I am loving the Q7.

pratik

Oct 30, 2011

My experience with Audi Westmont was very positive. I interacted with Drew Malone and Dennis Andrews, and they both were very friendly and knowledgeable. I would strongly recommend working with Drew at Audi Westmont for an Audi purchase.

builderc12

Oct 24, 2011

I was searching for an A6 when I strolled into the dealership and I was promptly greeted by Drew Malone who was a young, but extremely friendly salesman who also knew the product very well. He was very helpful throughout the entire sales process and really made me feel comfortable when I decided the purchase the preowned A6 4.2. He was very honest about the price and was able to relate with the customer better than any other salesman I have ever dealt with. Drew also has phenomenal post purchase followup and even offered to come to my house or place of business if I did not have time to stop by the dealership with questions about the navigation system and other parts of the car. I am very happy with my purchase, and I plan on working with Drew when I purchase my next Audi in the future. If you are looking for best in class customer service and an honest caring salesperson I recommend you see Drew at Audi in Westmont for a new or used Audi.

pmeade

Oct 24, 2011

Drew Malone did a great job in supporting us in our purchase of a 2009 pre-owned Audi A4. Drew was very courteous, knowledgeable, and took a no pressure sales approach.Peter Meade

travelsue2

Oct 15, 2011

We bought a 2012 A5 convertible at Laurel Audi-Westmont after looking at similar other makes. We found the salesperson, John Tinault, and the dealership to be very professional and willing to spend the time needed to answer all our questions. Negotiations went very smoothly, using cost plus a margin to reach a very good price. John then spent all the time it took to go through the things to know about the car before we left.John has followed up to see if there are any questions and has been very helpful. The A5 is a fantastic fun and road car. Great ride and good mileage.

Elenaatl29

Oct 7, 2011

The service at Laurel Audi of Westmont was excellent. Lexi Delmonaco was extremely friendly, patient, and helpful without being over-bearing or making me feel pressured to buy. The selection of vehicles was the best of any dealership that I had found, and the price I paid for my vehicle was very, very reasonable as compared with other dealerships. I would absolutely recommend this dealership to people, and, even though it is a bit farther from where I live, I will certainly be bringing my car here if I ever need service.

benfrank

Oct 3, 2011

Very friendly and helpful from beginning to end of process. Fulfilled all commitments and made experience truly enjoyable. Also followed up multiple times after sale to ensure satisfaction.

goelzer

Oct 3, 2011

Found the dealership through the Audi website when looking for certified pre-owned vehicles. Identified some vehicles I was interested in and requested more information. Received email and phone follow up from the salesperson. Even though I was from outside of his general sales area, he was happy to spend time answering my questions. We got close enough to make it worth my while to drive to the dealership. He spent all day with me, showed me a number of vehicles, showed excellent knowledge of the vehicles and competition. Was fair if not overly generous on negotiation the price, but I think it was very competitive to begin with. Was able to secure financing and complete the sale all in one day. The sales manager was friendly, competent, and helpful in walking us through the paperwork.

tdodge66

Oct 3, 2011

From the moment we set foot on the parking lot here, we felt comfortable. Arriving at 630pm on a Monday with a baby isn't a great setup, but Ed took us serious. We went on an hour test drive allowing both my wife and myself chances to drive. They also let us instal the child seat in the back of the car which made for a very complete test drive experience. I liked the way Ed and the rest of the crew talked to us like real people even though we were looking at an used car and not spending 60k that night. Ed even gave us a quick crash course on the car, car fax, and paperwork and even installed the license plates himself since all the porters had left. Not bad have stayed on a Monday night until 10pm!! Ed has been in contact after the purchase too. He was able to get in contact with the car's previous owners and get information about a phone adapter as well as produce the valet key that was missing. This was a great change of pace from other dealers I have dealt with. Even another Audi dealership told me to pick up my car in 24 hours or face storage fees when I had it in for service. Westmont seemed like a breath of fresh air after dealing with that with my other car. Sum up in one phrase...very painless! Thanks guys

Bincks

Sep 28, 2011

As soon as I stepped foot in the door of Audi Westmont I was approached and guided to where I needed to be. Then as they paged Mitch they offered me a beverage. After waiting about a minute another employee asked who I was waiting on and paged once more. I was so impressed by the attention I received. Mitch was thorough in explaining every detail without being the least bit pushy. I felt very comfortable throughout the entire process. Audi Westmont is truly a class operation that I would recommend to anyone shopping for a car.

Sreenivas

Sep 27, 2011

First of all Q7 is amazing, we were on look out for a q7 n we were greeted by Drew. He is very experienced for a young salesperson. I don't think anybody has experienced any salesperson who comes to you house to help you out, I have never seen or heard anything like that. Mostly everybody is trying to just sell off a car, but drew helped us out throughout the process on his day off too. Q7 is a huge vehicle and he gave us a very through info about the Q7. He was with us until 9:30 still happy to answer any question n helping us out. He is in contact even after hours, on his day off too. He is very very patient and always trying to make the process very comfortable . He is not those chatty kind of salesperson, but straight n gives you all the facts, he has a great follow up Even AFTER purchase. If you are on a lookout for an Audi I will recommend you see DREW Malone at westmont.

aplattner

Sep 22, 2011

Bought my Audi Q5 at Laurel Audi of Westmont having moved from abroad to Chicago. Haven't thus been at the dealer before but definitively made the right choice. Edward Riedmaier and Dan Yusko really made this a great experience for me. Finding it hard to schedule an appointment to pick up the car during working hours Ed has gone a long way and stayed with me until 9pm to making sure I get a proper introduction to the car and its features before riding it home. A great relive saving hours of going through the manuals. This was really a great service!...and the beautiful showroom is a must see by its own.

dkitti

Sep 20, 2011

I started off my search with a pre-owned Audi R8 V8 that I had saw on auto trader. I was greeted by Drew as I was looking at the R8. The first thing I noticed about him was that he was honest and didn't give me any fluff that I normally receive when shopping for a car. Next, I noticed that he was a huge car enthusiast and really stood behind the Audi brand which went a long way for me since I was coming from a Porsche. After a brief chat, we decided on a figure and set a time for delivery. Due to circumstances, I was unable to make it to the appointment but Drew was very patient and maintained contact even after work hours (in a non annoying way). He gave me time to re-think the purchase, size up my options, and ultimately pull the trigger on a new Audi R8 V10 (upgrade from the V8).It was because of Drew's consistency, honesty, and passion for Audi automobiles that brought me back to Audi of Westmont instead of purchasing a car from a different Audi dealer. If you are in the market for an Audi and would like to speak to someone who doesn't pressure you, tells you the straight up truth, and has great follow up even after the purchase, I would highly recommend you see Drew at Westmont Audi.

cablefamily

Sep 19, 2011

Drew Malone is a very nice and knowledgeable young man. He communicated frequently both before and after my visits to the dealership and is still communicating with me via email after the purchase - offering to answer questions, etc. I would recommend him to others. - Ted

RallyGuy

Sep 19, 2011

First of all, let me just say... Drew is the best car salesman EVER!!! Seriously, he is not just in the business for selling cars, but he is a TRUE car enthusiast and not only knows the Audi brand well, but also other brand offerings, just the same. He asks key questions and listens carefully to what your needs are then works his hardest to meet them! Even when complications arose to sour the deal, he always maintained a positive and sincere attitude, and pushed through the negativity to ensure a positive outcome. Examples of his dedication were maintaining contact with me on his off days, and staying hours after the dealership closed to make sure that I understood all the nuances of my S5 (great car!). He also followed up with me on several occasions after the purchase to make sure that I was still happy with my decision and to see if there was anything else he could do to make my experience better. In all the numerous experiences I've had with car and motorcycle dealerships, in various states... Drew is the BEST... hands down!

AudiA4_2008

Sep 6, 2011

Very positive experience with Mitch, the salesperson, and the dealership at Audi of Westmont. Web information on the certified used Audi was very detailed and informative.

bmz60

Aug 30, 2011

Worked with Drew, he's younger and eager to work with the customer and listen to the needs of the customer. His ambition and excitiment is what a good sales man needs to have. In the beginning I couldnt find the right car as well as the right sales man but this dealership has both cars and sales men for every type of person. The general manager is very nice but tried to pull a typical sales move of trying to acquire more money once terms were signed claiming that my age had to do with my credit but I held my ground and told him simply that I'm in sales as well and yes I'm young and that I have no money left also I mentioned since you already ran my credit and terms were agreed that his argument didnt make sense. I myself being in sales though understood he was just trying to get more money upfront and that's what a good sales man will do. The entire time the general manager was professional about the issue and in the end everything worked out. I would recommend this dealership as well as Drew Malone for your next Audi. Enjoy the ride!

delgato

Aug 28, 2011

From the moment that we went into the dealership and met Naseem Chaudhry it became apparent that this was going to be a very good experience. He was very attentive and helpful. Would patiently answer all our questions even though some of them were probably asked several times in different He took his time to make sure that we were completely satisfied with every step in the process.

erickligman

Aug 28, 2011

I was in the market for an Audi 2008 A6. I was at several other Audi dealerships and this one had (by far) the best selection. Mitch Massaro helped me with my purchase and was knowledgable and easy to work with. Mitch is 1st class and I would highly recommend him to anyone looking to purchase a car. He was sincere and friendly and returned phones calls and emails in a timly fashion. The finance department was quick and easy to do business with. Great job team!Eric Kligman

gberi2

Aug 24, 2011

Andrew was very helpful. He greeted us right away when we entered the dealership and was willing to explain everything about the vehicle when we asked questions. I would gladly recommend this dealership to all of my friends based on my great experience with Andrew.

kishoremannuru

Aug 3, 2011

It was good looking for deal at this dealership. I got good response from the dealership. Provided nice deal and i'm satisfied with the deal.

ryan2003p

Jul 7, 2011

Great experience purchasing my 2008 Audi A4. I would recommend that anyone shopping for a new/used Audi ask for Mitch Massaro at Westmont Audi. He was knowledgeble, pleasant, and kid friendly (nothing more fun than car shopping with kids). Mitch actually came in on his day off to help me find the right A4. There were no games/pressure...he gave me a fair price and I got a beautiful car. Even after the sale Mitch has sent me follow-up e-mails and called me to make sure that I was happy! Thank you!T.J. DiGrazia

AudiQ53.2

May 19, 2011

After shopping around to various dealerships in the Chicago area (Audi Exchange, Fletcher Jones, Continental, and Schaumburg Audi) I was very pleased to meet Mitch Massaro and Dan Yusko at Laurel Audi. They listened to my needs and helped me get the best deal possible on my Q5 3.2 All the other dealership seemed to give me really rude attitudes because they did not have the car. Mitch took the time to show me the vehicle properly and go over all the exciting features that it has. I would totally reccomend Mitch Massaro and Laurel Audi if you are looking to be treated with respect and integrity. I will be coming here from now on to get all my Audi vehicles. GO SEE MITCH AT LAUREL AUDI HE'S THE BEST!!!

leaded71

Dec 29, 2010

These people sold me a car that was damaged. I actually specifically asked them about any underlying body work prior to purchase and they assured me that none had been done. I received the car with clear evidence of poor quality body work and a broken MMI. The dealer here in TX said they would not have certified my car. Laurel Audi refuses to answer any emails. DO NOT BUY FROM THESE PEOPLE!!!!

YouGiveSalesaBadName

Aug 29, 2010

If honesty would be an option for a rating, on a scale of 1-5, 5 being highest, I'd go with a -1. I needed a car and the deal seemed to good to be true and one day after driving the car I purchased, my questions came back with the truth vs. their lies. The dealership sent a "friendly" email to follow up with me and to see if I had any questions, I replied with my concerns and have yet to hear from them. They fit the stereotypes of all car sales and make them come true. I sell for a living and am appalled that they sell the way they sell - it's not about service and matching the consumer with the right fit for their needs. For them it's about dumping what they can as quickly as possible. The experience is gross to think about.

mwalno

May 7, 2010

This was the first dealership I worked with and they had a great price on a base A6. When I arrived to test drive the first thing I noticed was the SMELL. Heavy cigarette smoker car.....I axed Brian if it was a smoker car and he admitted it was (never tried to mislead me).Please see my blog at http://talesfromtheroad-mwalno.blogspot.com/It was listed around $24,500 and I offered $23,000 - had my checkbook out along with the title to my car. Brian had to go to Jason, so I opened my laptop and started working, and when he came back he tried to sell me on the "value".....it didn't work. I then met Ozzie the GM who told me to "buy the car", I let him know I thought the price was out of line, and he was pleasant but said it was the right price. Brian went back to Jason again and said there were a "couple of hundred dollars" they could discount, but that was it. I left and asked him to call if the price came down.He politely kept in touch, and about 3 weeks later the car was priced under 24K, but when I got back to him the next day it was sold (and that was fine by me).Decent guys, but I will not return for service (very small waiting area, and Continental Audi has a much nicer shop), and would not buy a car here either. Brian Deepholz (sales) was very professional, Ozzie Haleem (GM of the store) was a good guy- 630-655-6700 - ozziatautonation.com - I did not like Jason Bulthuis (the Internet manager) and would never work with him BulthuisJatautonation.com.

dcsoke

Feb 22, 2010

Do not go to this dealership for service! I took my 2007 Audi A4 in for the 35k mile maintenance with the service package I purchased, but they still missed items that I told them about. I even paid for a tire rotation which they failed to do. (I have proof of this due to a marked tire that was in the same place as before giving them my car.) There was also a belt noise when the care was in idle that was not taken care of which should have been included in the maintenance package or atleast the manufacturers warranty but again they did not fix. When I called to try and rectify the situation, Gail insisted that the tech rotated the tires and that they didn't hear anything when the car was in idle. It even took 5 hours to hear back from them after leaving a vm, what kind of customer service is that?

BurnedbyLaurelAudi

Feb 19, 2009

This dealer sold me a Certified Pre-owned 2008 vehicle and it was not actually certified. Audi of America will not authorize the certification and they say they cannot do anything for me. I have owned 5 Audi's since the year 2000 and I bought three of them from Laurel Audi. Nice way to treat your loyal customers. As of 2/2009 I am in the process of filing a lawsuit and a major TV channel in Chicago is investigating for me. DON'T TRUST THEM or Audi of America. You have been warned!

ChicagoA4Q

Jan 29, 2008

This vehicle was sold to me with one key only - not even an emergency door key. I was told by the Sales Manager that the previous owner had been contacted and was bringing the second key to the dealer. The key would then be sent to me. This has not happened despite repeated assurances that something could be worked out from both the sales mgr as well as the salesman who sold me the car. I have called every week this year to find out the status only to be directed to voicemail. Neither gentleman has returned any of my calls.This is my first experience with an Audi. This vehicle appeared to be priced fairly and was cleaned up nicely, however, it turns out on top of only having one key, it also has an oil leak and 4 tires in various stages of dry rot. I currently own a BMW Z4 (the A4 is for winter driving) and have owned a Lexus. I have never experienced such inadequate follow-up by a car dealer. I have been reading various online discussion boards and most of them express disappointment with Laurel Audi of Westmont. I would love to share a positive Laurel story but as of now, I have nothing positive to say.

Asianciestyles

Jan 15, 2008

I scheduled for an oil change online. When i came into the service garage it took 5-10 minutes for someone to greet and assist us. When I came in another customer came behind, an older gentleman in a newer Audi. Finally the service manager Ed Skibinski helped me. He informed me of all the previous work that had been done to my car by the previous owner, but that was the only good that came of it. They had told me it would take 30-45 minutes. I was shown into the waiting room and not to long after I was given new by an ad visor that my car would need some work to be done. He then told me the price as If I were unable to afford it and walked away. In total time I waited 1hr and a half. It was not untill i decided this was taking to long and I was going to check on my car, I saw my car sitting outside and talked to the cashier and I was told she had no paperwork. I walked into the service garage and my advisor had told me my car was done and the paper work was also done. After talking with the cashier again there was no actual paperwork and they could also not re-print any of it. I had paid for the services and headed home and a few minutes after I had gotten home I got a call from their service desk that I was apparently a "no show" and asked if I wanted to reschedule. This was an overall terrible experience.